EseeCloud Mobile PC App Full Guide - DVRCMS.Com

EseeCloud Mobile PC App Full Guide

EseeCloud Is A Simple, Stylish, User-Friendly And Powerful Video Surveillance Software. We Are Committed To Continuously Improving Our Video Processing Technology And Video Innovation Technology, And Providing Global Security Products, Professional Industry Solutions And Superior Services To Continuously Create Greater Practical Value For Our Customers.


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EseeCloud APPEseeCloud APPEseeCloud APP

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EseeCloud APPEseeCloud APPEseeCloud APP



EseCloud For Pc

Related app




EseeCloud Mobile PC App Full Guide

Read More : UNV Mobile App EZView Guide


When added by LAN or cloud lD,indicate “device is not online” or “device is not registered”

1.Please make sure the network is normal and already enable DHCP on router.

2.lf users manually change network parameter of device,please change it to default parameter. Just press reset button for 10 seconds.


Device is online and there happen alarm , but cellphone gets no message?

1.Please make sure the APP is on and allowit to get APP push message,then it can get alarm notification.

2.After enable push message,check cellphone setup-application management,find out the “Eseecloud ” and enable to get push message.


Indicate “SD card error” after insert SD card.

1.Only support SD card max 128GB and FAT32 format. If the system file is error,please formart the SD card and choose FAT32 format.

2.When SD card is ruined or file system is wrong,please try to change or re-format the SD card.


Why the playback video content is uncontinuous?

1.For saving the room of SD card and extend the lifetime,device will only make recording when detect the actived image ,that's why the recording content is uncontinuous.


Can the device support be powered by USB or power bank?

1.Suggest to use original power adapter. If use other adapter with the power is not stable,the device may be damaged.


Device preview help

Different devices support different functions. Preview interface only shows the functions supported.

Cloud storage details


1. What is cloud storage? The cloud storage function is a video storage function developed based on technologies such as moving object detection. Cloud storage is divided into two types: alarm recording and full-day recording. Alarm recording refers to triggering the camera alarm when someone passes by or moves in front of the camera. The camera will automatically record and upload it to the Cloud Space Security Center for encryption. You can use it with confidence.  


 (1) As long as you purchase the cloud storage service, you can get the corresponding cloud space. For example, if you purchase the cloud deposit monthly package, the cloud space is valid for one month, and it will take effect from the successful purchase. 

(2) The storage time of cloud storage video is determined by the type of package. If you open the cloud storage package for 7 days, the camera cloud video storage period is 7 days. The 30-day cloud storage package will be opened, and the camera cloud video storage cycle will be upgraded to 30 days. If you open a 7G/month cloud storage package, then your cloud recording storage space is 7G in this month. After the space is full, the cloud recording will not be saved. The stored video will be saved for one month.  

 2. What are the advantages of cloud storage? The video is safer: the video cloud storage can not steal, safe and reliable. More efficient viewing: generate alarm video in real time, quickly grasp the alarm situation, the video is clear and smooth without jamming Cloud storage: Camera video is stored in cloud space, no space limit, and unlimited cloud storage space.


Cloud deposit purchase and exchange

1. How to buy a cloud storage package?
Click the device list device “Cloud Record” button or the personal center “Cloud Mall” – enter the “Cloud Mall” interface – click “Switch” to select the device you want to purchase and the device channel – automatically select the appropriate package for you after the selection is completed – click ” Buy now” Once the payment is complete, you can turn on device cloud storage.

(1) Cloud deposit does not support return and exchange after purchase, and does not support refund;

(2) The purchase channel of the device is determined by the number of package service channels of the system. If the system has only two packages with service channels 1 and 3, then the device can only select 1 or 3 purchase channels;

(3) Cloud storage is only bound to the purchase user. The device with the cloud storage is deleted and added to the new account. Under the new account, the device will not be able to continue to enjoy the cloud storage;

(4) Cloud storage is purchased by a single device and device channel, and multiple devices and multiple channels need to correspond to multiple cloud storage packages;

2. How to redeem the cloud storage package?
Click the device list device “Cloud Record” button or the personal center “Cloud Mall” – enter the “Cloud Mall” interface – click “Use Cloud Saver Code” – enter the “Scan Redemption Code” interface, scan the valid redemption code – enter the ” redemption code” Payment interface” – select the device and channel to be redeemed – click ” redeem now” to complete the redemption

(1) The number of channels for redemption Device is determined by the number of package service channels generated by the redemption code (if the service channel of the redemption code package is 4, then the device can only select 4 channels to purchase);

(2) There is no charge for redeeming the code cloud storage package using the redemption code, and each redemption code can only be used once;


Cloud video introduction video types and abnormal conditions

 Cloud recording is divided into two types: alarm recording and full-day recording.


Alarm recording, the video will only be uploaded when the camera detects that someone has passed, the item has been moved, and the camera alarm is triggered.


Recording all day means that the camera will automatically record when it is online and in good condition. It will be detected 24 hours a day and encrypted and uploaded to the cloud space.


The cloud video is lost when the device is deleted, the device uploads the cloud video, and the device is disconnected from the network. The device and the server are disconnected. The device network bandwidth is insufficient and the device cannot upload video and video.

2.How to turn off the automatic upload function of cloud recording?

After purchasing the cloud storage package, the cloud recording function will be automatically enabled.


You can click the “Cloud Recording” button corresponding to the device list to enter the cloud recording interface. Click the cloud storage service icon to enter the “Cloud Storage Service” – disable the cloud recording function.


Tips: After the cloud recording function is turned off, the validity period of the cloud storage will not be extended;


Cloud retention period

1.Cloud deposit validity period
Cloud deposits take effect from the date of purchase, that is, the validity period of cloud deposits is: “at the time of purchase” to “the same time point after one month / one year later”. For example, the cloud deposit package of 7 days/month was purchased at
0:00 on April 1, 2019, and the validity period of the cloud deposit is a natural month. It is: 0:00 on April 1, 2019, and O:00 on May 1, 2019.

Tips: The validity period of the channel cloud is the sum of the time of all the cloud storage packages in the channel. For example, channel 1 purchased two 7-day/ month cloud storage packages at 0:00 on April 1, 2019, then the cloud storage validity period is: 0:00 on April 1, 2019, and June 1, 2019. 0:00 on the day.

2. Can the cloud validity period be suspended?
Cloud storage is timed from the date of purchase, and will not stop during the time. after the user purchases the cloud storage, the action of deleting or stopping the uploading of the video can not affect the cloud expiration time


Cloud storage renewal

1. How to renew the cloud deposit package?
(1) Conditions for cloud surviving fee: The current device has purchased the cloud storage channel to purchase or renew the cloud storage package;
(2) Process of cloud surviving fee: Click the device “Cloud Recording” to enter the cloud recording interface click the “Cloud Storage Service” icon to enter the cloud storage service – select the channel to renew the fee – click the “Renew Now” button below to enter the cloud mall interface – Select the channel and package for renewal of the device – click on the renewal fee immediately to complete the renewal.

Tips: When you are renewing, if the renewal plan are using the package and the other channels of the package meet the renewal conditions, it will default to select previous package and channel.


Cloud storage migration

1. Unbound cloud service migration

(1) Conditions for migrating cloud services: The current account has a cloud storage service of unbound devices;

(2) Migration cloud service process:
After the device is added successfully, if the device meets the service migration conditions, the migration prompt box is displayed. After confirming, select the service that needs to be migrated to the newly added device, and click “Migration”.

If the device is a single-channel device, the device migrates directly to the device list interface. If the device is a multi-channel device, you need to select the number of channels equal to the number of services to migrate.

2. Offline device cloud service migration
(1) Offline device cloud service migration conditions: the current account has offline devices that have been bound to the cloud service;

(2) Migration process:

After the device is successfully added, if the device meets the service migration criteria, the migration prompt box is displayed.
After the determination, the device iumps to the miaration interface.

b. Select an offline device to migrate. If the offline device is multi channel, you need to select the migrated device channel.

If the device is a single-channel device, the device migrates directly to the device list interface. If the device is a multi-channel device, you need to select an equal number of channels to migrate.
Tips: Do not migrate all day recording cloud services to NVR devices

Device preview help

Different devices support different functions. Preview interface only shows the functions supported.

Light control

Light control:setup on/off,brightness,color temperature for light control device



ScreenshotScreenshot:snapshot current preview image



RecordingRecording: record current preview video



Full screenFull screen:tap button and switch to landscape viewing



CalendarCalendar:choose playback time to show all recording files wanted



Remote playbackRemote playback: device must to be inserted TF card.



Two way talkTwo way talk:press the button and talk for a long time



Installation modeInstallation mode:swith to wall installation and ceiling installation mode



Display modeDisplay mode: at ceiling installation mode,there have fisheye mode,cylinder mode,corridor mode and fulI screen mode



CruiseCruise: setup auto cruise .



SoundSound:setup the sound on/off



Swith code streamSwith code stream:switch HD and SD



Split screen dispalySplit screen dispaly: choose screen channel number



Screen aspect ratioScreen aspect ratio: can set the screen aspect ratio



PTZ controlPTZ control: control the movement of high speed dome



TimelineTimeline:drag the time line left and right to choose recording period . Use fingers to zoom in or zoom out the timeline

App Operation

Log in

This APP support “account log-in”, third-party log-in” and local experience”.
Account log-in: At log-in interface, input user name/cellphone number/email address and , click ‘0K” and log in.

Third-party log-in: Click the icon of third-party network social software, authorize the APP to log
in.Local experience: Users can use the APP without log-in.
Remember the password: Supportremem-berring the account and password that have been logged in, which is convenient for switching account login.

Note: Please pay attention thatLocal experience” mode will be stored at
local.Once data is lost, it can't be restored.

IP PRO Log inIP PRO Log in




Input cellphone number/email address to register, get verification code.
Input verification code and password, click “OK”. After registration it will move to device list.

Note: Each cellphone number/ email address can be used for registration once.

IP PRO RegistrationIP PRO RegistrationIP PRO RegistrationIP PRO Registration


Reset Password

Input registered cellphone number /email address to get verification code. Input verification code, reset password and click “OK”.
Then go back to log-in interface, log in with new password.

IP PRO Reset PasswordIP PRO Reset Password

Add Camera

Add device

Method 1: Enter to device list interface after login, click the t' button in the upper right corner of the interface, and select the add device” button.
Method 2: Click the'+' button in the interface to enter directly to add device interface.

add cameraadd camera



1. There is a QR code on the device body:
Scan the QR code on the
device,display the device ID of the current device , click the Add ICON below jump to the prompt interface of operation guide.

add cameraadd cameraadd cameraadd cameraadd cameraadd camera

2. Can't find the device QR code :
lf there is no QR code on the device, click ‘Other ways to add' and then select ‘Standalone camera'.

add camera

add camera

add camera

add camera

add camera

add camera


3. Please connect your mobile WiFi to the device hotspot.

Open Settings-> Select Wireless LAN > Select ‘IPCXXXXXXXXX' device hotspot.

Connect hotspot,default password11111111

add camera

add camera

4. After connecting successfully,return to APP.

Remote View: View video via WIFI or other network, please select Remote View.(most people choose)
Direct Connection: View video without
network ,select Direct Connection. (few people choose)

add camera


5. Select Remote View to continue.
Select your wifi and enter your wifi password, then click
Confirm .

add camera

add camera


add camera

add camera

6. Configuring, do not unplug the network! The network configuration process may take 1-2 minutes, please be patient.

add camera

add camera


7. Set device name and device password.
For added security, please set a password.

add camera

add camera

add camera

add camera

add camera

add camera

add camera

add camera

Device Sharing
Generate shared QR codes ln the device list, click the “Share” button, set the right to share, choose to share, and generate QR codes.

Device SharingDevice SharingDevice SharingDevice SharingDevice SharingDevice Sharing

Scan and share QR code.
click on the'+'button in the upper right corner of the interface to enter to add device interface, click on scan add device, enter to scan interface, scan shared device QR code, after display the scan results then return to device list interface.

Note: You need to allow access to the camera and album to use this function properly.

add cameraScan and share QR codeadd cameraScan and share QR code


Video playback

Video playback

Playback four steps:①Select device channel Select video type Select playback date Confirm search video

 Retrieving the video requires three conditions of ‘device channel + recording type + playback date'.
 Video types include: , timing detection, alarm detection, and manual detection. Generally, all types of videos can be retrieved by default.
 The selection of the device channel can directly affect the retrieval result. Be sure to confirm the online status of the device before recording.

Device channelDevice channelVideo typeVideo typeDate selectionDate selection


Timed playback

 Timed playbackSelect the timed playback operation, enter the recording effective time point in the time frame, and confirm that it can be played immediately (effective time point refers to: the time retrieved by video playback)
 Time drag playbackAdjust the time scale and drag the cursor on the timeline to the corresponding time (as shown in Figure 2 below)

Timed playbackTimed playbackTimelineTimeline


Video sync

Steps:①Retrieve video  Check sync  Switching time point

 Date: Check the synchronization switching time point, the channel synchronization will not take effect.
 Time: Check the synchronous switching time point. The recording time of each channel will not take effect at the same time.


Video download

Batch downloadEnter the time period to be downloaded at the start time + end time according to the needs of the retrieved recording time range.

Time period downloadThe time period of the video recording will also be displayed in the download resource. Click the download button for any time period according to your needs.

Custom bulk downloadCustom bulk downloadSelect time period to downloadSelect time period to download


Other functions

Playback controlSupport playback/pause/stop control in video playback, select the screen form in playback and click operation

Time scale adjustmentThe settings in the Setup Wizard are not set. The playback timeline scale will default to 60 minutes. You can also modify the scale value by clicking ‘Reduction' or ‘Magnify' during video playback.

Playback controlPlayback controlAdjustment scaleAdjustment scale

User parameter

Basic Settings

Split screen numberThe selected split screen number is displayed after the re-login, and the CMS provides split screen 1/4/6/8/9/16/25/36/49 nine forms of choice.


Display languageCMS currently defaults to 9 display languages, such as Simplified Chinese and English. When you choose to log in again, you will switch to the corresponding language.


Login MethodThe cloud login mode is online. You need to connect to the external network when you log in. The local login does not have this hard requirement.


List styleThe list style includes tree shape and graphics. The replacement is only the real-time preview interface and the display of the device list under the playback interface. The device list under other interfaces is unified into the tree list style.


Path modification

Screenshot path: The screenshot file is saved in the snapshot folder by default, and can be saved in other paths according to its own needs.

Local recording path: The local recording file is saved in the record folder by default, and can be saved in other paths according to its own needs.

Video download path: The files downloaded by the playback video are saved in the video_download folder by default, and can be saved in other paths according to their needs.

Preview sync timeCheck the time when the device is previewed and the computer will be automatically synchronized (only ipc is supported)


noteAfter modifying the settings, click “Finish” and you will need to log in again. (It is best not to modify it to a directory containing Chinese)


advanced settings

Time zone The local time zone can be selected according to the actual situation.


Automatic lockCheck the auto lock and enter the integer in minutes in the time frame. If no operation is performed on the CMS within the time of the input, the CMS will automatically lock.


Automatically connect videoAfter logging in to the auto-connect video, log in to the CMS and automatically connect to the device added to the device list. The number of connected channels is the number of split screens in the basic settings.

Basic SettingsBasic Settingsadvanced settingsadvanced settings

User login

Local login

Enter account + password  Click to login

 Local login can be logged in using the default account admin (the initial password is blank)
 Local login mode can choose remember passwords orautomatic login (automatic login is not possible when auto lock status is enabled)
 Click the string in the login forgot password to be encrypted. Different accounts correspond to different encrypted passwords
 The account number box can display three accounts that are mostly used recently.
 Switch to cloud login

Login accountLogin accountforget passwordforget password



 The current CMS version of the user name can only use “admin”, the initial password is empty. In order to prevent potential safety hazards, please be sure to modify the initial password after the initial login to prevent unauthorized access to your device or other adverse consequences.
 For better protection of your privacy and improving product security, we strongly recommend that you set up complex passwords based on the following rules: greater than 8 characters, including uppercase and lowercase letters, numbers, special characters, and so on. Please understand that it is your responsibility to properly configure all passwords and other related product security settings.



Cloud login

 User loginEnter ‘account+password' Remember password and automatic login (optional) Click to Login


 Register an accountEnter ‘new account + password + email' Click to register now


 Retrieve passwordEnter ‘Account+Mailbox' Click to get verification code and enter Enter a new password Click to complete





The cloud login should be logged in with the registered account (the account registered by the can be logged in)

Registered account is recommended to use a valid mailbox, easy to retrieve passwords and other special circumstances

After registering an account, you need to log in to the email address you entered during registration to activate the email address (click the received link to verify)

The mailbox status is not activated, and cannot be retrieved after forgetting the password (activation period is two days)

The first time you use EseeCloud_CMS, the software's time zone will automatically sync with your computer, and you can change it later in the advanced settings.

Login accountLogin accountRegister a new accountRegister a new accountRetrieve passwordRetrieve password

More features

User Management

New userClick New User Enter username (required) + note name (optional)Click to confirm


Modify permissions

Default: The default permissions include screenshot, video, PTZ settings, video playback, remote download 5 items

modify:①Click edit permission Check the permissions and devices/channels that need to be assigned to new users (you can click to select all) Click to confirm


Other functions

        Clear password: If the login password of the new user is forgotten, you can log in to the newly created user again by directly clearing the password and the internal setting data can be retained.

        Modify the note: Add a note, change the note or delete the note, go to the modify note operation

        Delete user: If you feel that the newly created user is not necessary, click delete user to delete the user.

New userNew userModify permissionsModify permissionsModify userModify user


Log query

Inquire:①Confirm ‘start time + end time'Confirm ‘log type' (including: alarm log, login log, operation log)Selected area Click to query

Log queryLog query 



Resource management


search forSelect ‘start time+end time' Click search

PreviewMethod one selects ‘preview' for right-click operation The second method is the screenshot file retrieved by direct click.

deleteMethod 1 Select ‘Delete' for the right-click operation. The second method is to enter the screenshot preview state and click to select ‘delete'.

locationMethod 1 Select ‘Open location' for right-click operationMethod 2 is to click ‘Save Location' in the resource information.

Resource information‘user, resource size, resolution, device name, associated channel, screenshot time, save location', including the above content (as shown in Figure 2)

Replacement size‘Original size, maximize, zoom in, zoom out, resource information, delete', the screenshot preview status includes the above status/function that can be switched to




search forSelect ‘start time+end time+'Select the recording type (including: preview video, playback video, default all types)Click search

Resource information‘user, resource size, recording type, device name, associated channel, recording time, save location', including the above

Other functionsThe operation steps of ‘preview, resource information, location, delete' function are the same as the screenshots. For details, please refer to the operation in the screenshot.

Right click operation Right click operationResource informationResource information


System Info

Version InformationThe content is displayed as follows ‘version number, date'


change Password:①Enter ‘original password + new password + confirm new password'Click to confirm Re-login verification password


sign outClick the ‘Exit Login' button to quit the login status of the current account.

System InfoSystem Info

Live Preview


The list style is treeshape:


Double-click on the selected device/channel to enter the connected video state.

After selecting the device/channel, right click and select “Connect Video” to enter the connected video state (Figure 1)


Double-click to disconnect the current connection after selecting the connected device/channel

After selecting the device/channel, right click and select ‘Disconnect' to disconnect the current connection.

Figure 1Figure 1


List style is graphic

After selecting the device/channel, click the play button on the device list to enter the connected video status.

After selecting the device/channel, click the stop button on the device list to disconnect the current connection status.

Right-click operation connection/disconnection is consistent with the tree list style. The specific operation can be referenced.

Notepoor performance of the computer will directly affect the smoothness of the preview video. It is recommended that the number of channels connected to the device be gradually increased





Click the Record button on the toolbar to enter the video recording status (as shown in Figure 1 below)

After the video operation, click the record button again to stop recording.



The actual recording duration is not equal to the time difference between the start recording time and the end recording time.

If the device network is interrupted, the recording will succeed but no video file will be saved.

The channel is maximized or minimized during recording, and the recording will stop.



Click the screenshot button on the toolbar to enter the screenshot status (as shown in Figure 1 below)


If the switching stream video is not loaded, the screenshot operation will be saved.

The screenshot does not have the function of continuous screenshots. Clicking the screenshot button once will capture an image.

Figure 1Figure 1



Panorama mode


Double-click the channel screen to enter the maximized state, right click and select “panoramic mode” to switch to the panorama mode, enter the panorama, and the code stream is automatically switched to HD.

The channel screen is in 1 split screen mode, and the panorama mode option is available on the right toolbar. Click to select to switch the panorama mode.

drop out

Click on Panorama mode on the right toolbar and select ‘Exit panorama' to exit panorama mode

Exit the panorama mode by exiting the screen from the split screen state.

Panorama modePanorama modeCylindrical modeCylindrical modeExpand modeExpand modeSplit screen modeSplit screen modeQuad screen modeQuad screen modeSix-screen modeSix-screen mode



In the local login mode, you can select 6 display modes in the panorama mode, including: panorama, cylinder, expand, 2 split screen, 4 split screen, 6 split screen

In the cloud login mode, you can select 4 display modes in the panorama mode, including: panorama, cylinder, split screen, quad screen


 Installation mode

        Suspension: the direction of the cruise is clockwise

        Wall-mounted: the direction of the cruise swings left and right



 Cruise mode

       Speed: Cruise provides speed 3S / speed 40S / speed 60S three options, corresponding to slow / medium / fast three speeds

       Stop: Pause the current state of the cruise, left click on the channel in the cruise or select the stop cruise button in the cruise mode to click

Panorama modePanorama modeInstallation mode Installation modeCruise modeCruise mode



PTZ control

Cruise / PTZ / Zoom / Focus / Aperture / Preset

The PTZ control function can be used only when the PTZ device (such as a ball machine) is connected to the main control device (such as NVR or DVR).

Cruise is to directly perform the screen cruise operation. The pan/tilt is to adjust the lens direction and zoom to replace the mirror multiple.

PTZ speed level controlPTZ speed level controlcontrolcontrolZoom, focusZoom, focusPresetPreset


Adjust the PTZ control speed (default level is 6)

Adjust lens direction and cruise

Adjust the zoom and focus of the PTZ camera

Set and call the set bit, adjust the lens to the specified position, set the preset position, input the preset position later, click to call, the lens will automatically move to the specified position


Split screen number

 The provides 1 split screen / 4 split screen / 6 split screen / 8 split screen / 9 split screen / 16 split screen / 25 split screen / 36 split screen / 49 split screen, nine split screens can be switched at will


When the number of connected device channels is greater than the current number of split screens, the displayed split screen will automatically increase, reaching 49 split screens.

Split screen numberSplit screen number


Other functions

 Sharpness switching: SD SD and HD HD toggle buttons


 soundSelected screen channel Click to turn off/on sound


 Click the intercom button to open the intercomLeft-click and hold the connection to talk, click the exit button to exit the intercom 


 Help: The help buttons under each interface are the corresponding function instructions.


 Recording: When the live preview channel is recording, the icon is flashing.


 shut downClick to exit the login button Click OK to log out and return to the login screen.

Other functionsOther functionsIntercomIntercom


Introduction to EseeCloud CMS

Function introduction

CMS is called Camera Monitor System. It is a camera monitoring client for online preview image, video storage, remote playback, device management, video/screen download and other functions. 

It is suitable for DVR, NVR, IPC, VR CAM, Wifi IPC and other devices.

Camera suitable for IP PRO, VR CAM, EseeCloud app.


CMS has the following characteristics

 Interface containerization processing mode: In the interface design of the client component, the containerized processing is carefully adopted, which simplifies the processing mode of multi-screen and single-screen switching, greatly improves the multi-screen operation feeling, and adapts to the development trend of a multi-screen PC.

Channelized management mode: In the client component design, channelized management mode is added, and the traditional design mode with device as the core subject is abandoned, which is more suitable for the development direction of IP monitoring.


Operating environment

Operating system:Microsoft Windows7 / Windows 8 / (32/64 bit Chinese and English operating system)

OSX 10.9 or higher (64-bit Chinese and English systems)


CPUI3/2.4GHZ or more

Memory: 4GB or more

Graphics card: integrated graphics (Intel HD 4000 and later), discrete graphics (NVIDIA GeForce GTX 460 and later)



Preview multiple video or high resolution video at the same time, requiring higher hardware configuration and network bandwidth

Installation login

Installation and operation

Step 1: Run the EseeCloud_Setup_3.0.1.exe installation package

Step 2: Select the display language when installing

Step 3: Read and determine whether to accept the agreement

Step 4: Determine the path to the installation

Step 5: Installation is complete and you can choose to run immediately

1. Running program1. Running program2. Choose a language2. Choose a language3. Reading agreement

3. Reading agreement

4. Determine the path

4. Determine the path

5. The installation is complete

5. The installation is complete

Frequently Asked Questions

Question oneAfter installation, open the CMS and display “Cannot load plugin”?

Answer one

1.Please confirm whether the installation path uses Chinese when installing, and the plugin is temporarily not compatible with Chinese path.

2.After confirming the non-Chinese path, if the problem persists, you can contact technical support for assistance.


Question twoAfter connecting multiple channels of video (more than 30 channels), videos stop for a few seconds , all channels are automatically disconnected into the black screen. The device connected again has no response. Do we need to restart the CMS?

Answer twoThe new version of CMS3.0.1 runs with higher memory. If you connect many channels by the lower configuration computer, the computer system will run out of memory, causing the CMS to run abnormally. If the computer configuration is slightly lower, it is recommended not to connect too many channels. The optimization work has been planned for this situation.


Question threeWhen CMS is installed on the OSX system, it displays “File is corrupted” or “Unable to open” when it is opened?

Answer three

1.Open “System Settings” → “Security and Privacy” → “Allow applications to be downloaded in the following location”, check “any source” (applies to versions prior to OSX10.12.X);

2.Open “Terminal”, enter the string “sudo spctl –master-disable”, press the “Enter” key, enter the sudo password (applicable to versions after OSX10.12.X). If the above method still does not work, please contact us to help you solve it.


Question fourAfter starting a window and flashing, it will not start or XP will appear. Open the software to indicate 0a00000000 memory referenced by 0x00000000 instruction. The memory cannot be ‘written'.

Answer fourLarge probability video card driver problem, update the graphics card driver can solve


Question fiveIt shows  mfc100u.dll lost when opening computer

Answer fiveInstall VC++2010 library to solve the problem



Welcome to use our products! We are very honored to get your trust.

In order to have a general understanding of our product CMS and facilitate your use, we have specially configured this manual for you, including the function introduction, operation steps, precautions, etc., which are essential guides for your use of this product.

Please read the instruction manual carefully before use. I believe it will be of great help to your effective use of this product. In addition, if you have any questions during the use, please feel free to contact us, we will be happy to serve you.


Applicable Model

This manual is for the camera monitoring system CMS.



This manual may contain areas where the product functions or operations do not match, or where the technology is inaccurate, or a typographical error. For such problems, our company will update the manual content according to product updates, and regularly update the hardware and software products described in this manual. The updated content will be added to the new version of this manual without prior notice.

The contents of this manual are for reference guidance only, and are not guaranteed to be identical to the actual product. Please refer to the actual product.


In order to simplify the description in this manual, make a convention:

The camera monitoring system CMS is referred to as CMS or software for short;

DVR, NVR, IPC, VR CAM, WIFI IPC equipment, etc., collectively referred to as equipment;

Click for the left mouse button click, double click for the left mouse button to double click;

Some pictures are schematic, please refer to the actual interface of the software;

A “note” hint text may appear in this article to indicate that the operation is potentially risky, and ignoring the text may result in errors or unpredictable results.


Equipment management

Add device

Add a LAN device:①Enter the device management interface Refresh LAN device Check the device and click Add (LAN device can be filtered by entering IP/ID in the filter box)


Add cloud ID deviceManually enter the device ‘cloud ID number + channel number', select ‘type' according to the actual situation of the device, and the rest can click to confirm (the password can be selected according to the actual settings of the device)


Add an IP/DDNS deviceManually enter the device ‘IP/DDNS+port+channel number', select ‘type' according to the actual situation of the device, and the rest can click OK.

LAN addLAN add

Manual input addition

Manual input addition


Manual input addition


Modify device

Device modificationIn the device management or preview interface, after selecting the device and clicking Modify, the device interface will be loaded.

Regional modificationIn the modify device interface, click the area drop-down box.

Group modificationAfter selecting the group under the device management interface, click the modify button to load the modified group information interface.


noteModify the channel name, panorama, and channel type corresponding to the channel number in the device.

The panorama or channel type corresponding to each serial number is independent.

The channel device in the device needs to be in the panoramic state. You can select the corresponding channel serial number to modify the panorama. And channel type


Device modification Device modificationGroupingGrouping


Remote setting

VR CAM/gateway Remote setting

Setup steps:①Selected device Click Settings / Connect Device and click the Remote Settings button (as shown in Figure 1)


Device InformationContent includes device model, device ID, OEM serial number, version (providing check updates)

Function settingThe audio, prompt tone, prompt language, and display mode and resolution can be set on the configuration.

Alarm systemThe content includes motion detection, message push, motion detection sensitivity, and synchronization time function. If daylight saving time setting is available, you can set daylight saving time.


TF card settingsTF card status, available / total capacity, TF card formatting function



Alarm message push is not supported in local login. You need to check to switch to cloud login status.

Currently supports VR CAM/gateway devices for remote setup

Remote setting interfaceRemote setting interface


D82 series NVR remote setting

Setup steps:①Selected device Click Settings / Connect Device and click the Remote Settings button

 General settingsSet the device's time zone, date format, date, time, button sound, OSD transparency, VGA resolution
 Channel setting
 Coding settingsCan set the encoding mode of each channel, the resolution of the primary and secondary streams, the code stream control, the code stream rate, the video frame rate, and the encoding format.
 Color adjustmentThe tone, contrast, brightness, and saturation of each channel can be adjusted and copied to other channels.
 Channel OSDThe title, display status, and communication quality of each channel can be modified.
 Video detectionEach channel alarm duration, detection type, sensitivity, whether to enable various alarm information push, detection area selection, deployment time selection can be modified, and can be copied to other channels
 Code stream valueMonitor real-time stream for each channel
 Channel detailsView the primary stream, secondary stream, and software version for each channel
 Recording settingsYou can set the recording type and time of each channel. There are three types of timing, movement and alarm.
 Network settings
 Network settingsYou can modify whether to use DHCP. If you choose No, you can modify the IP address, subnet mask, gateway, DNS address, and WEB port of the NVR.
 Dynamic domain nameYou can modify whether to use DDNS. If yes, you can modify the provider, domain name, username, password.
 PPPOESelect whether to enable PPPOE. If yes, you can modify the PPPOE protocol, user name, and password. You can view the PPPOE status and PPPOE IP address.
 wireless settingCan view ESSID, modify Wireless Channel, area
 System settings
 Device InformationView device name, device model, device serial number, software version, release time, cloud ID
 Log informationSelect the input type, start time, and end time and click Search to display the log number, time, and content that meet the conditions.
 User ManagementDisplay serial number, user name, whether it is super user, create new user, edit user, delete user, change password
 Factory settingsChoose simple restore (ignore channel and network configuration), restore all (restore all configurations)
 Online upgradeSelect the local upgrade file and click on Upgrade Firmware.


Device grouping

Create a group:①Click the ‘Create Group' button ‘Enter the content in the group name box and click OK.


Add channel

enter:①Select the created group Click the Add Channel button

Import selection:①Selected channel Selected group Click the import selection button

Import all:①Selected group Click to import all buttons



Edit: Select the group and click the Modify button to modify it.

Delete: delete the selected group or channel and click the delete button to delete

Create a groupCreate a groupAdd channel Add channelModify groupModify group



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