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Wyze Solar Cam Pan Troubleshooting FAQ

admin — Tue, 09 Jun 2026 07:50:45 +0000

Wyze Solar Cam Pan, Wyze has been cranking out budget security cameras cameras at a steady pace, filling every niche from doorbells to floodlights. The Solar Cam Pan is the company’s first real swing at solar power, though, and it connects solidly. You get 2K video resolution, color night vision, a motion-activated spotlight, and AI person tracking without a subscription for much less than $100.

Wyze Solar Cam Pan Setup Guide

Before you begin setup:

1.Download the Wyze app on your smartphone or tablet.

2.Connect your device to a 2.4 GHz Wi-Fi network, and enable BluetoothⓇ.

3.Unpack your Wyze Solar Cam Pan box, removing all plastic and packing materials.

• Be sure to remove the plastic film from the lens.

4.Plug the camera into power using the provided Type-C cable, and a 5V/2A adapter (not included).

• You must fully charge Wyze Solar Cam Pan before setup and installation.

• The camera’s status light will turn solid red while charging, and solid blue when charging is complete.

To set up your Wyze Solar Cam Pan:

1.In the Wyze app, tap Home, then tap + plus sign on the top right.

2.On the Add menu, tap Device.

3.Tap Cameras > Pan and Tilt Camera > Wyze Solar Cam Pan.

4.Ensure that your camera is fully charged. Tap Begin Setup.

• The camera’s status light will be solid red when charging, and solid blue when fully charged.

5.Single-press SETUP on top of the camera. The camera will say “ready to connect.” In the app, check the box next to It said, Ready to connect”.

6.Tap Next.

7.If BluetoothⓇ hasn’t been enabled, you will be prompted to allow BluetoothⓇ and location access. Tap Next.

• If BluetoothⓇ and location access has already been enabled, it will skip to the next step.

8.The app will automatically begin searching for and pairing with your Wyze Solar Cam Pan.

• If you have multiple Wyze Solar Cam Pans, select the correct camera by tapping the MAC address that matches the address on the top of the camera.

9.Select your 2.4 GHz Wi-Fi network and enter your network password. Tap Next.

• Tap the icon in the password field to display the password to ensure it was entered correctly.

10.Your device will continue pairing. Once paired, tap Next.

11.Once connected, the app will show an installation guide with placement tips.
Check out: Wyze Solar Cam Pan Installation Guide

1.If you want to use the installation guide now, tap Next.

2.If not, tap Skip.

1.Now it’s time to set up your Home Waypoint, your cam’s default view. Tap Continue.

• The Home Waypoint is required for this initial setup.

• Once your camera connects to the live stream, the camera will automatically calibrate for accurate positioning.

1.Use the arrows in the app to pan/tilt your camera until you reach your desired Home position. Tap Set and then tap Next.

• Camera mounted upside down? Tap Rotate 180° to flip the live stream.

2.Name your camera using the text field, or by choosing a suggestion. Tap Next.

3.You may be prompted to try a Wyze security plan, if you’re not already a subscriber. Tap Continue.

4.Set up some automations on the Things to Try page, or tap Skip then Done.

5.Enjoy your new Wyze device!

Wyze Solar Cam Pan Installation Guide

While following the Wyze Solar Cam Pan Setup Guide, you’ll be prompted to install your camera. Follow along with this video and article to install your Wyze Solar Cam Pan.

What’s in the box?

• Wyze Solar Cam Pan x1

• Solar Panel x1

• Camera Mounting Bracket x1

• Camera Mounting Kit x1

• USB-C to USB-A Charging Cable x1

• Camera Mounting Drilling Guide x1

• Solar Panel Mounting Bracket x1

• Solar Panel Mounting Kit x1

• Quick Start Guide x1

Note: A 5V/2A power adapter is required to charge Wyze Solar Cam Pan using an outlet.

1.Follow along in the Wyze Solar Cam Pan Setup Guide. Once successfully paired, tap Next.

2.Ensure you have the required tools. Tap Next.

• You will need a ladder and a Philips-head screwdriver.

3.Review the series of installation tips, tapping Next on each.

1.Avoid pointing the camera at trees and busy roads.

2.Position your camera for better motion detection.

3.Mount the camera 7-10 feet up, angled 30° down.

1.Check your Wi-Fi Strength. Tap Next.

2.If you have a strong connection, tap Next.

3.Choose how you’d like to install your Wyze Solar Cam Pan and solar panel.

1.Tap Install Together to attach the solar panel to the camera before mounting.

2.Tap Install Separately to mount the solar panel and camera separately.

4.Once installation is complete, follow the in-app instructions to complete setup.

5.You’re all set! Tap Done.

My Wyze Solar Cam Pan’s battery is draining quickly.

Problem

The battery on your Wyze Solar Cam Pan is draining more quickly than expected.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Check and clean the solar panel.

• Clean the solar panel with a soft, damp cloth.

• Check the solar panel’s cable for any kinks or damage, such as cuts, corrosion, or moisture in connection points.

1.Verify that the solar panel’s cable is inserted correctly and securely into the camera.

2.Ensure the solar panel is mounted in a position where it is able to receive at least 1 hour of direct sunlight per day. Adjust the placement, orientation, and angle of the solar panel, if needed.

• For users in the northern hemisphere, we recommend placing the solar panel facing south, with a tilt angle of 30° for optimal performance.

• For users in the southern hemisphere, we recommend placing the solar panel facing north, with a tilt angle of 30° for optimal performance.

• Ensure the solar panel is free from obstacles such as overhangs or shade that could block direct sunlight.

3.During a sunny midday, check if the app is registering the solar panel’s charge.

1.Navigate to the camera’s live stream.

2.Check the battery icon.

• If charging using the solar panel, there should be both a lightning bolt and a sun icon.

1.Adjust the position of the camera.

• We recommend mounting the camera 7-10 feet above the ground, with a downward tilt of 25-30° for optimal performance.

• Avoid pointing the camera at areas that may trigger unnecessary detections, such as waving trees or bushes, busy roads, dryer vents, range hood vents, or AC condensers.

1.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

1.Lower the live stream’s resolution.

• Higher resolutions require more bandwidth and are more likely to cause slower connectivity or drain the battery more quickly.

1.Enable Power Saving Mode.

1.In the camera’s settings, select Power Manager > Power Saving Mode.

2.Note: When enabled, tap the Play button in the live stream to begin viewing it.

1.Review the camera’s charging performance over a few days.

1.In the camera’s settings, select Power Manager.

2.Under Solar Energy Charging, verify that the solar panel is charging for at least 1 hour per day.

3.Review the number of Detected Events.

• Divide the Detected Events by the Working Days to get the average number of detections per day.

• If the average exceeds 200 events per day, adjust the camera’s position and recording settings.

2.Check that the camera is set to record correctly.

1.If possible, disable Event Recording for a day to see if that impacts the camera’s charge. If unable to do so, proceed to the next step.

2.Navigate to the camera’s settings > Event Recording.

3.Enable Motion.

1.For users without a Wyze Service, select All Events.

2.For users with a Wyze Service, select Smart Detection Events.

1.Next to Recording Preferences, tap Customize.

• For users without a Wyze Service, locate Other Motion, and ensure that the boxes are checked for both the Tag and Notify columns.

• For users with a Wyze Service, only select the specific types of AI motion that you would like to trigger the camera in order to eliminate unnecessary videos.

1.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Create a Detection Zone to exclude any areas that may be creating unnecessary detections, such as waving trees or bushes.

3.Under Detection Range, adjust the slider to Near to minimize the distance at which motion will trigger the camera.

4.Under Motion Sensitivity, adjust the slider to Low so that the camera will only detect larger movements.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

3.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Additional Notes:

• There are multiple factors that can impact how quickly the battery drains, including:

• Keeping the live stream open for extended periods of time.

• This also includes viewing the Events list underneath the camera’s live stream while live stream is active.

• Recording a high number of Events.

• Recording very long Events.

• Local recording to a microSD card.

My Wyze Solar Cam Pan is not charging using the solar panel.

Problem

Your Wyze Solar Cam Pan does not charge using the solar panel, even on sunny days.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Try charging Wyze Solar Cam Pan using the included USB-C power cable and a 5V2A power adapter (not included).

• If there is no status light or charging indicator light, refer to My Wyze Solar Cam Pan will not turn on.

1.Check and clean the solar panel.

1.Clean the solar panel with a soft, damp cloth.

2.Check the solar panel’s cable for any kinks or damage, such as cuts, corrosion, or moisture in connection points.

1.Verify that the solar panel’s cable is inserted correctly and securely into the camera.

2.Ensure the solar panel is mounted in a position where it is able to receive at least 1 hour of direct sunlight per day. Adjust the placement, orientation, and angle of the solar panel, if needed.

• For users in the northern hemisphere, we recommend placing the solar panel facing south, with a tilt angle of 30° for optimal performance.

• For users in the southern hemisphere, we recommend placing the solar panel facing north, with a tilt angle of 30° for optimal performance.

• Ensure the solar panel is free from obstacles such as overhangs or shade that could block direct sunlight.

1.During a sunny midday, check if the app is registering the solar panel’s charge.

1.Navigate to the camera’s live stream.

2.Check the battery icon.

• If charging using the solar panel, there should be both a lightning bolt and a sun icon.

1.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

2.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Note: When the temperature drops below 32°F (0°C), the battery will automatically pause charging to protect the battery.

My Wyze Solar Cam Pan is not tracking people.

Problem

When you use the Track Person feature on your Wyze Solar Cam Pan, the camera is not tracking people at all, or it is inconsistent.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Calibrate the camera.

1.In the camera’s settings, tap Pan Controls.

2.Next to Calibrate Position, tap Calibrate.

3.Wait for the calibration to complete before exiting that screen.

4.Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.

4.Ensure Track Person is turned on.

1.Under the camera’s live stream, swipe left/right on the toolbar to find Track Person.

2.Tap to turn it off/on.

• The icon will be green when turned on.

5.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Tap Detection Zone and toggle it off while testing.

3.Under Detection Range, adjust the slider to Far.

4.Under Motion Sensitivity, adjust the slider to High.

6.Check if there are any shared users adjusting the camera.

1.Navigate to the camera’s settings > Sharing.

2.Temporarily remove shared users, if needed.

7.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan’s Waypoints are not accurate.

Problem

Your Wyze Solar Cam Pan is not adhering to the Waypoints that you set in the Wyze app, or when pressing the Home Waypoint or other Waypoints, the camera angle does not match the views in the thumbnails.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

4.Disable Track Person.

1.Under the camera live stream, swipe left/right on the toolbar to find Track Person.

2.Tap to turn it on/off.

• The icon will be grey when turned off.

5.Calibrate the camera.

1.In the camera’s settings, tap Pan Controls.

2.Next to Calibrate Position, tap Calibrate.

3.Wait for the calibration to complete before exiting that screen.

4.Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.

6.Adjust the Waypoints.

1.Under the camera’s live stream, swipe left/right on the toolbar to find Waypoints.

2.Tap Waypoints to view the existing Waypoints.

3.Remove any existing Waypoints, and add them back one at a time, testing between each one.

7.Check if there are any shared users adjusting the camera.

1.Navigate to the camera’s settings > Sharing.

2.Temporarily remove shared users, if needed.

8.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

9.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Wyze Solar Cam Pan MicroSD Card Troubleshooting

Problem

You cannot view microSD card recordings, cannot record to the microSD card, or your Wyze Solar Cam Pan cannot detect the microSD card.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Verify that the microSD card is compatible with the camera.

• Wyze Solar Cam Pan is compatible with microSD cards up to 32 GB in FAT32 format, and microSD cards up to 512 GB in exFAT format.

1.Verify that the microSD card is properly inserted into the device

1.Remove the microSD card and then reinsert it into the camera.

2.Properly re-seal the silicon cover of the microSD card slot.

1.Check that the selected playback time is correct.

1.In the Wyze app, navigate to the camera’s live stream > SD Card.

2.In the timeline, scroll left and right to the desired footage date/time.

2.Ensure that the MicroSD Card settings are correct.

1.Navigate to the camera’s settings > MicroSD Card.

2.Enable Record to MicroSD Card and select Record Events Only.

• Please note that Record Continuously requires Wyze Solar Cam Pan to be plugged into a 5V/2A power adapter.

3.Format the microSD card.

• To format the microSD card through the Wyze app:

1.Navigate to the MicroSD Card settings.

2.Next to Camera MicroSD Card, tap Format > Format.

• To format the microSD card through a computer, refer to How to Format your microSD card.

1.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

1.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Wyze Solar Cam Pan Connectivity Troubleshooting

Problem

Your Wyze Solar Cam Pan shows offline in the Wyze app, loads slowly, or disconnects frequently.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Confirm whether the status light is on.

1.If not, refer to My Wyze Solar Cam Pan will not turn on.

4.Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.

1.Make sure that it is set to Always or While Using the App.

2.For iOS users, make sure that Precise Location is turned on.

5.Confirm that the Wi-Fi network that the camera is connected to is functioning normally.

• Wyze Solar Cam Pan is only compatible with 2.4 GHz Wi-Fi networks.

1.Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.

2.Force close and reopen the Wyze app.

3.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

1.Adjust the live stream resolution to a lower resolution.

• Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

1.Reboot the Wi-Fi router.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

1.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Wyze Solar Cam Pan Setup Troubleshooting

Problem

Your Wyze Solar Cam Pan is unable to be set up.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.Check that the camera’s status light is flashing red and that there is a “ready to connect” voice prompt after pressing the setup button.

• The status light for Wyze Solar Cam Pan is on the front of the camera.

• If the camera does not show a status light or there is no voice prompt, refer to My Wyze Solar Cam Pan will not turn on .

1.Ensure that Bluetooth® is enabled for the Wyze app in your phone/tablet settings.

1.Toggle Bluetooth® off/on.

1.Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.

1.Make sure that it is set to Always or While Using the App.

2.For iOS users, make sure that Precise Location is turned on.

2.If possible, temporarily disable any VPNs on the mobile device or Wi-Fi router.

3.Ensure that the phone/tablet is connected to the same Wi-Fi network that is being entered at the Select your network step, that the SSID (Wi-Fi name) is being entered correctly, and that the network is functioning normally.

• Wyze Solar Cam Pan is only compatible with 2.4 GHz Wi-Fi networks.

• The SSID is case-sensitive, and there should be no space before or after the SSID.

• The SSID should automatically populate if the phone/tablet is connected to Wi-Fi. If it does not auto-populate, it can indicate that the phone/tablet that is being used for setup is not connected to Wi-Fi.

1.Check that the Wi-Fi password is entered correctly.

1.Tap on the eye icon to view the password entered.

1.Make sure the camera and phone/tablet are close to the router (within 6-10 feet) during the setup process.

2.Forget the Wi-Fi network and rejoin the network on the phone/tablet, then try setting up the camera again.

3.Reboot the Wi-Fi router.

4.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan has poor audio quality.

Problem

You hear poor audio quality when speaking through Wyze Solar Cam Pan, or in recorded Events; Wyze Solar Cam Pan has low/distorted audio.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure there is nothing impairing the camera’s microphone or speaker.

• Remove any plastic film/cover from the microphone or speaker.

• Gently blow on or wipe the microphone or speaker with a soft cloth to remove any dust or debris.

1.Verify that audio is enabled in the camera’s live stream.

1.Navigate to the camera’s live stream.

2.Tap the live stream, then tap the speaker icon to enable sound.

1.Ensure Record Sound is enabled.

1.In the Wyze app, go to the camera’s settings > Advanced Settings.

2.Toggle on Record Sound.

2.When viewing recordings, ensure the video sound is not muted.

3.If experiencing poor audio quality while using the 2-way audio feature:

1.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

2.Lower the live stream’s resolution.

4.Force close and reopen the Wyze app.

5.Increase the volume on the phone/tablet.

6.Test the audio on a different phone/tablet, if possible.

7.If there is a microSD card inserted into the camera, check the recordings on a computer, if possible, to verify if the audio in the microSD card recordings has the same issue.

8.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

9.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan has poor image quality.

Problem

Your Wyze Solar Cam Pan is displaying a distorted or tinted image in the live stream or recorded Events.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure there is nothing impairing the camera’s lens.

• Remove any plastic film or cover from the lens.

• Gently wipe the lens with a soft cloth to remove any dust or debris.

• If there is third-party cover on the device, please remove it.

• Ensure this camera is not positioned behind a window, which will negatively impact device performance.

1.Verify that there are no additional light sources next to or pointing toward the camera lens that may cause interference.

• If the camera lens is in the direct path of the sun, it is possible that a lens flare appears in the image.

• We recommend adjusting the position of the camera angle or setting a Home Waypoint that is not in the direct path of the sunlight, but this is an expected phenomenon in standard cameras.

• If the camera is not facing the sun directly, make sure the camera’s spotlight isn’t reflecting off nearby surfaces.

• We recommend adjusting the height/angle of the camera so the reflection is minimized.

• Optional: At your own discretion, you can use anti-reflective tape on surfaces that would reflect the spotlight back at the camera.

2.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

1.Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.

2.Adjust the live stream resolution to a lower resolution.

• Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

1.Cycle through Night Vision Mode.

1.Navigate to the camera’s settings > Advanced Settings.

2.Cycle through On, Off, and Auto.

3.Note: We recommend setting it to Auto.

1.Reboot the Wi-Fi router.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

3.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan’s firmware is not updating.

Problem

When you try to update the firmware for your Wyze Solar Cam Pan, it fails.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

3.Force-close the app and wait 30 minutes before checking whether the update was successful.

4.If there is a microSD card inserted into the camera, remove it and attempt the firmware update again.

5.Move the camera and device with the Wyze app closer to the router during the update.

6.Reboot the Wi-Fi router and then attempt the update again.

7.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new

My Wyze Solar Cam Pan will not turn on.

Problem

Your Wyze Solar Cam Pan’s status light is not lighting up, or the device is not powering on / charging when using the included power cable.

Troubleshooting

1.Plug Wyze Solar Cam Pan into a standard outlet to charge, making sure that the camera is powered using the power cable that came with the camera.

2.Verify that the power cable is plugged into a 5V2A power adapter (not included).

• Using lower-rated power adapters will negatively impact the charging performance.

3.Ensure the power cable is inserted correctly and securely into the camera and adapter.

4.Check the charging indicator light.

• The charging indicator is located on the back of the camera.

• The charging indicator will be solid red while charging.

• The charging indicator will be solid blue when fully charged.

• Note: A full charge from 0-100% may take up to 4-6 hours.

5.Press and hold the setup button on the camera until you hear “ready to connect”.

6.Try plugging the camera into a different power outlet.

7.Try a different power cable or 5V2A power adapter to determine if the cable or adapter is defective.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Note: Wyze Solar Cam Pan requires a 5V2A power adapter (not included) when charging using the included power cable.

My Wyze Solar Cam Pan is missing or not recording Events.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Wyze Solar Cam Pan is not recording any motion-triggered events, is missing events, or is not sending me any notifications.

Note: An active subscription to a Wyze Service is required to receive cloud Event videos.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.

1.Make sure that it is set to Always or While Using the App.

2.For iOS users, make sure that Precise Location is turned on.

4.Ensure the camera is set to record correctly.

1.In the Wyze app, navigate to the camera’s settings > Event Recording.

2.Enable Motion, then select All Events.

3.Next to Recording Preferences, tap Customize.

4.Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.

5.Attempt to trigger the camera by creating movement in front of the device.

6.Note: For Wyze Services users, once recordings for Other Motion are being generated, you can select the desired AI recordings by checking the other options in the Tag and Notify columns.

5.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Tap Detection Zone and toggle it off while testing.

3.Under Detection Range, adjust the slider to Far.

4.Under Motion Sensitivity, adjust the slider to High.

6.Check that Notifications are set correctly.

1.For the camera:

1.Navigate to the camera’s settings > Notifications.

2.Enable Notifications.

3.Note: Tap Manage to be taken back to the screen to customize the Notify column for your recordings.

2.For the Wyze app:

1.Navigate to the Home tab of the Wyze app.

2.Tap Account > Notifications > Push Notifications.

3.Toggle on Push Notifications.

3.For the mobile device:

1.Navigate to the device’s settings.

2.Enable notifications for the Wyze app.

7.Verify that there are no Automations set up that could be causing interference.

1.Navigate to the Home tab of the Wyze app, tap Automations.

2.Note: We recommend deleting any Automations and then adding them back one by one while testing.

8.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

9.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan is not detecting pets.

Problem

Your Wyze Solar Cam Pan is not detecting pets at all, or it is inconsistent.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Check that the camera is set to record correctly.

1.Navigate to the camera’s settings > Event Recording.

2.Enable Motion, then select All Events.

3.Next to Recording Preferences, tap Customize.

4.Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.

5.Attempt to have the pet trigger the camera.

6.Note: For Wyze Services users, once recordings for Other Motion are being generated, you can select the desired AI recording by checking the other options in the Tag and Notify columns.

4.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Tap Detection Zone and toggle it off while testing.

3.Under Detection Range, adjust the slider to Far.

4.Under Motion Sensitivity, adjust the slider to High.

5.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

6.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Note: Wyze Solar Cam Pan uses PIR to detect motion using heat. Due to the nature of PIR technology, the placement of the camera, and the small size of most pets, pet detection is not guaranteed.

My Wyze Solar Cam Pan has a laggy live stream.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Your Wyze Solar Cam Pan has a choppy or laggy live stream.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

4.Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.

5.Force close and reopen the Wyze app.

6.Adjust the live stream resolution to a lower resolution.

• Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

1.Adjust the camera’s speed.

1.In the camera’s settings, select Pan Controls.

2.Under Manual Pan-Tilt Speed, adjust the slider to Low.

3.Note: Faster rotation speeds may cause video lag when the Wi-Fi signal is not optimal.

1.Reboot the Wi-Fi router.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

3.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan is drifting.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Your Wyze Solar Cam Pan drifts away from the Home Waypoint position, without you updating or controlling it.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Disable Track Person.

1.Under the camera live stream, swipe left/right on the toolbar to find Track Person.

2.Tap to turn it on/off.

• The icon will be grey when turned off.

4.Calibrate the camera.

1.In the camera’s settings, tap Pan Controls.

2.Next to Calibrate Position, tap Calibrate.

3.Wait for the calibration to complete before exiting that screen.

4.Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.

5.Adjust the Waypoints.

1.Under the camera’s live stream, swipe left/right on the toolbar to find Waypoints.

2.Tap Waypoints to view the existing Waypoints.

3.Remove any existing Waypoints, and add them back one at a time, testing between each one.

6.Check if there are any shared users adjusting the camera.

1.Navigate to the camera’s settings > Sharing.

2.Temporarily remove shared users, if needed.

7.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

How do I factory reset my Wyze Solar Cam Pan?

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

To factory reset Wyze Solar Cam Pan:

1.Remove any microSD card that is inserted into the camera.

2.With the camera powered on, press and hold the setup button on the top of the camera for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Onwote NVR Cameras Devices FAQ

admin — Mon, 30 Mar 2026 17:09:03 +0000

Onwote NVR Cameras Devices FAQ, Welcome to ONWOTE, a leader in commercial security industry. Founded in 2009, ONWOTE is committed to providing highest-definition smart total security solutions for industrial, commercial and home users, focusing on commercial grade construction quality, reliability and artificial intelligent operation. We will always stand behind our products, “Value every customer” is our motto.

Remote Viewing video on Mobile App GuardViewer

1.1. Download “Guard Viewer” on your mobile phone from Apple App Store or Google play.

1.2. Go back to the NVR monitor. Right click, choose Menu–> System–>Network–> P2P.

2.3. Turn on in Enable P2P and Add Without Signup.

Guard Viewer

1.2. Go back to the NVR monitor. Right click, choose Menu–> System–>Network–> P2P.

2.3. Turn on in Enable P2P and Add Without Signup.

4.4. Open Guard Viewer and click Sign up to register an account.

5.5. Type in your E-mail address and click Verify.

6.6. Type in the verify code received in your email and click Next.

1.7. Set a password for your account and check in I have read and agree to<>. Click Sign Up to register account.

1.8. Click on the top left and choose Devices

9. Click +Add and Scan to scan the QR code on the NVR monitor (Right click on NVR monitor and choose Menu–> Network–> Basic–> P2P to get the QR code).

10. Type in a name for your device and click Start Live View on the bottom to view live video.

11. Select one camera and click to enable audio.

11. Select one channel and rotate the phone to horizontal orientation to view video in full screen (Turn off the portrait orientation lock of your phone.)

13. Click Playback on the bottom of the page to playback video.

2.What is the Default Password of the ONWOTE System?

3.The default password for your ONWOTE camera system is 123456 or 1234@abcd. If neither can work, please contact us at support@onwote.com to reset password.

How to Playback

1.1.Move your mouse to the bottom left of the NVR monitor, then click the home button, choose Playback.

2.2.Select cameras and date, change HD to SD (lower right corner) to view more cameras simultaneously.

4.3. Click the to playback.

Remote Viewing video on Mobile App Elink Defence

1. Download “Elink Defense” on your mobile phone from Apple App Store or Google play

2. Find the device QR code on thebottom of the NVR. If you cannot find the QR code on the NVR, please right click your mouse on the NVR monitor, choose Menu–>System–>Network–>P2P to get theQRcode.

3. Open Elink, Tap on Log in/Sign up, tap Sign Up to register an account.
4. Tap on Sign up on the bottom.

5. Select Region, enter your email address, check in I have read and agree to <> and <> .Tap on Send Code.

6. Select the icons in order to get a security code.
Tips: when checking notification code, please check both inbox and spam/trash folder.

7. Enter the security code, set a password click on Sign up.

8.Tap on Add Device. Scan the device QR code (Refer to step 2 to get the QR code).

9. Tap on OK, choose Cable Connection.

10. Set a name for the security camera system. Tap on OK.

11. Tap on the camera to view video. Tap on on the right side to view more cameras at the same time.

12. Tap on the video image, click on to check audio. If your camera supports 2 way audio, please tap on the bottom to start 2 way audio.
13. Click Playback to check recordings.
14. Rotate the phone to horizontal orientation or tap to view video in full screen.

System stuck on onwote logo

Please use a FAT32 format USB thumb drive(please right click on the USB drive, choose Properties to check the format), no more than 32GB to upgrade the NVR to fix this issue.

1. Please create a folder in the USB drive, name the folder as recover.

2. Please download the firmware Program.bin here and copy it to the recover folder you create in the USB drive:

https://drive.google.com/file/d/1Mu5Chlj3pIzk-am2RmFAyl51ixSnhswA/view?usp=drive_link

The folder must be “recover” and the firmware must be “Program.bin”. Please don’t change them.

3. Insert the USB disk into the USB port of the NVR. Power off the NVR and power on it again. NVR will upgrade itself automatically. Please don’t cut off power while upgrading

4. The upgrading may last for a few minutes, you will hear beep from the NVR once the upgrading is finished. Please unplug the USB disk, power off the NVR and power on it. The NVR will back to normal.

View video on PC client software GuardStation 3

Please download the PC client software at:www.onwote.com
Support–> Download Center–> Software–> NVR3O….Series
Download the PC client software on Windows PC or MAC,install Guard Station.
Tips: If your MAC doesn’t allow to install the software, go to System Preference,
choose Security& Privacy, click Open Anyway to allow your MAC to install the
software.
a. Launch Guard Station and create an Administrator. Enter a password and click on
Next. Set security questions and click on OK.

b. Login with the user you created. Go to Control Panel, click Device Management to add device.

c. Click Cloud Device and Register to register a cloud account (If you’ve already registered an account on your mobile app-Elink Defense or GuardViewer, login with that account directly).

d.Type in a username, select region, enter your email address,verification code and
set a password,click Register to sign up an account.

e. Click +Add to add device.

f. Input the Register Code and click on Add. Then set a name for your device and click on OK.
(How to get Register code?-Right click on the NVR monitor,choose Menu–>Network–>Basic–>P2P to get the register code)

g. Go back to your PC client software- Guard Station, login with the account you registered.

h. Go to Live View and double click the device to view live video.

For audio cameras, move mouse to the channel to show up menu, click toplayaudio.

How to troubleshoot if some of the cameras stopped working

1. Check the indicator light on the PoE port which connected with this camera.

2. If you can see blinking green light on the port. Please reboot your NVR to have a try. If rebooting cannot fix the issue, please contact us at support@onwote.com.

3. If you cannot see indicator light on poe port, please change a poe port and a cable to test the camera. if it still cannot work, the camera is defective.

How to troubleshoot if the camera cannot work stably–keep going offline and online

1. Check the pins inside the connetor on camera tail.

2. If the pins were damaged or oxidised, please clean the pins to have a try. If it still cannot work, the camera is defetive.

This issue was caused by waterproof lid, please follow the picture below to re-install the waterproof lids of all your cameras to prevent more cameras from being damaged by water.

3. If the pins are good, but still cannot work stably. Please contact tech support at support@onwote.com to check the firmware.

Onwote NVR Cameras Devices FAQ

Why cannot playback multiple channels video at the same time

1. Right cliclk your mouse on the monitor choose Playback.

2. Click HD on the bottom right conner, change it SD.

3. Clcik Max. Cams on top left or select the cameras you need to play video.

Why my system cannot record video

1. Go to NVR Menu–Storage–Hard Disk to check your hard drive status.

2. If hard drive status is Normal, Property is Read / Write. It means hard drive is working. Please go to Menu–Storage–Recording to check your record settings.

3. if hard drive starus is Abnormal. Please check in hard drive, click Format to format it again. If formatting cannot fix the issue. Hard drive is defective.

4. If there is no hard drive information on this page. Please double check whether your NVR has a pre-installed hard drive. If there is a hard drive inside NVR, please

unscrew top cover of your Nvr, unplug hard drive from NVR and plug back again to have a try. If still no luck, the hard drive is defective.

Some of the cameras don’t display on NVR monitor

If your cameras are working properly and you can get video on phone/computer, but cannot get video on your monitor, please go to NVR Menu–System–Preview to

check your camera view.

Make sure all the cameras are added in the windows.

Get “Device has been registered ” error while adding device on GuardViewer

One device can only be added in one account. If the device was added in other account before, you will get error”Device has been registered”.

Go to NVR Menu–Network–Basic–P2P, click Unbind current account or Delete on the botton of the page to unbind the old account. Then add device on your phone again.

https://youtu.be/XXhdVYqZN4o?si=s07UPCc-ubgHQzhI

How to play the video downloaded from NVR

Download VLC player and play video using VLC player: https://www.videolan.org/vlc/index.en_GB.html

How to resolve the issue of the camera(YM series cameras) not switching to daytime mode？

1. Right click your mouse on NVR monitor, choose Menu—Network—TCP/IP to get the IP address of your system.

2. Please login this IP address using browser on computer/laptop.

Username: admin Password: the password you set for the security system

3. Choose Setup—Camera, click Access behind the cameras

4. You will be forwarded to the camera login page.

Username: admin Password: 123456

5. Choose Configuration—Camera—Image. Please change the Light Off Sensitivity higher, then click Save to save changes. The higher you change, the earlier your camera will change to day mode.

How to fix the issue of NVR (Network Video Recorder) keeps rebooting?

1. Unplug the Ethernet cable from your router, power on your NVR to check whether it can work when it disconnected with the router.

2. If NVR can work after you disconnected the Ethernet cable from NVR, please right click your mouse on the monitor, choose Menu–Maintenance–System info.

Email support@onwote.com your NVR firmware version so we can help you upgrade NVR to fix this issue.

3. If step 1 doesn’t fix the issue. Please uncrew the top cover of your NVR, unplug the 2 cables from hard drive to check whether your NVR can work without hard drive.

If NVR can work without hard drive, please replace your hard drive. If NVR still cannot work, your NVR is defective.

Why I can only view video on phone with my local wifi?

1. Run GuardViewer or Elink on the mobile, delete the device you added.

2. Right click your NVR mouse, choose Menu–System–Network–P2P to get the NVR QR code.

4. Go back to GuardViewer or Elink,follow the guide below to resgiter account and add device by scanning NVR QR code.

GuardViewer: https://youtu.be/JlJK7AZ75SE

Elink: https://youtu.be/CWe-2XKafHY

5. Try to view video remotely again.

How to do if my camera system doesn’t support Chrome or Edge

Only lastest version NVR can support Chrome and Edge. Please go to NVR Menu–Maintenance–System info to get your NVR firmware version.

Email your NVR firmware version to support@onwote.com to get latest version firmware.

How to reset PoE camera on browser

1. Right click your mouse on NVR monitor, choose Menu—System–Network to get the IP address of your system.

2. Please login this IP address using browser on computer/laptop.

Username: admin Password: the password you set for the security system

3. Choose Setup—Camera, click Advanced on the top.

4. Click Default on the right side of the camera to reset camera.

How to use your 8CH/16CH PoE system with PoE switch

1. Connect the PoE switches one by one, then connect one of the PoE switche and the NVR with the same router or network switch.

2. Change the cameras IP to the same segment with your router.

Right clcik your NVR mouse, choose Menu, click Camera on the left,. Slide download to the bottom, NVR will show you all the camera connected on the poe switch.

Click on the right side of the camera to change the camera ip address, click Apply to save the changes.

e.g.: If the gateway of your router is 192.168.1.1, please change the camera’s IP to 192.168.1.X(X can be numbers from 50-100, but each camera has a different numbers).

3. Add cameras on NVR

1.Select a free channel and click on on the right side

3.Change the Add mode to IP address, click on the camera IP in the upper box, click OK to add camera to the selected channel.

5.
How to install hard drive

6.Step1: Turn off the NVR, unscrew it and remove the cover.

7.Step2: Plug the SATA and data cables into the corresponding ports on HDD.

8.Step3: Place the HDD. (mind the cables and don’t twine)

9.Step4: Hold the hard drive and turn the NVR over, position the screw holes on the HDD to the holes on NVR, screw and fix the HDD.

10.Step5: Right click the mouse on your monitor, go to【Menu】–>【Storage】–>【Hard Disk】,check in the hard drives and click【Format】to format the hard drive

BlackVue App Ultimate Guide

admin — Wed, 18 Feb 2026 12:11:45 +0000

The Official BlackVue App Dash Cameras app.Taking advantage of a mobile or car-embedded Internet connection and a BlackVue dashcam, BlackVue Cloud connects you to your car through the Cloud. Using the BlackVue App on your smartphone or tablet, you see in real time where your car is located and what is happening around it.

BlackVue APP Features

– Explore

– Live View

– Video Playback

– GPS Tracking

– Reports

– Event Map

– Voice Call

– Video Backup / Live Event Upload

– Firmware update over the air

How to Install or Update the BlackVue App via Google Play/App Store

Get the latest features and ensure full compatibility by installing or updating your BlackVue (or Fleeta) app directly from Google Play or the Apple App Store. Follow these steps to download, install, and keep your app up to date for the best dashcam experience.

1. Installing the App for the First Time

For Android Devices (Google Play Store)

• Open the Google Play Store on your smartphone or tablet.

• Type “BlackVue” (or “Fleeta”) in the search bar.

• Locate the official app, published by “Pittasoft” or “BlackVue.”

• Tap Install.

• Wait for the download and installation process to complete.

• Once finished, tap Open to launch the app.

For iOS Devices (Apple App Store)

• Open the App Store on your iPhone or iPad.

• Type “BlackVue” (or “Fleeta”) in the search bar.

• Find the app published by “Pittasoft” or “BlackVue.”

• Tap Get (you may need to authenticate using Face ID, Touch ID, or your Apple ID password).

• The app will download and install automatically.

• Tap Open to start using the app.

2. Updating the BlackVue App

Regular updates deliver new features, compatibility improvements, and bug fixes.

For Android (Google Play)

• Open the Google Play Store.

• Tap your profile icon and select Manage apps & device.

• Tap Updates available.

• Find BlackVue in the list and tap Update.

• Alternatively, search for “BlackVue” and, if an update is available, tap Update on the app page.

For iOS (App Store)

• Open the App Store.

• Tap your profile icon at the top right.

• Scroll down to Upcoming Automatic Updates or Available Updates.

• Find BlackVue and tap Update.

• Or, search for the app and tap Update if available.

3. Tips and Troubleshooting

Issue	Solution
App not appearing/searchable	Make sure your device is supported (recent Android/iOS version) and region is set correctly.
Can’t update app	Check your Wi-Fi/data connection or free up device storage space.
Install fails/gets stuck	Restart your device and try again, or clear app store cache/data.
App won’t open after update	Uninstall and reinstall the app, or restart your device.

Tip: Always keep your app updated for security, performance, and access to the latest features.

Updating and installing the BlackVue or Fleeta app from a trusted store guarantees you receive genuine software, optimal security, and proper support for all dashcam models.

Essential App Settings and Optimal Environments

Setting up your BlackVue app with the right configurations and using it in the best environment help ensure a reliable connection, seamless video management, and full use of your dashcam’s features. Follow these guidelines for an optimal BlackVue app experience.

1. Key App Settings to Check

Account

• Always log in with your registered email or linked Google/Apple ID for full access.

• Keep your account information and contact email up to date.

Notifications

• Enable notifications in both your phone’s system settings and within the BlackVue app to receive alerts about impacts, events, and Cloud status.

• In the app, go to Settings > Notifications to choose the types of alerts you want (driving impact, parking, manual event, etc.).

Camera Registration & Network

• Register your dashcam to the app using QR code or serial number for secure pairing.

• Ensure the camera is connected to Wi-Fi or has an active LTE module for Cloud use.

• Save your most-used home/office/hotspot Wi-Fi networks for faster reconnection.

Storage & Video Management

• Allow access to device storage or photos for downloading, saving, and sharing videos.

• Periodically check free storage space on your mobile device and SD card.

• Set automatic video download quality to match your device and data plan.

GPS & Privacy

• Enable location (GPS) services in your device and app for route tracking, mapping, and Cloud tracking features.

• Under Settings > Privacy, review which data or footage may be shared or made public when using community or fleet features.

Firmware & Software Updates

• Enable Auto-update in your device’s app store settings to always get the latest BlackVue app version.

• Regularly check for dashcam firmware updates in the app under Camera Settings > Firmware Update.

2. Recommended Environment & Best Practices

Factor	Recommendation
OS Version	Use Android 8.0+ or iOS 12+ for best stability and feature support.
Device Performance	A modern smartphone (3GB+ RAM, updated OS) improves connectivity and playback.
Network Quality	Connect via a strong and stable Wi-Fi or LTE network when transferring videos or using Cloud features.
Power/Battery	Make sure your phone and dashcam are sufficiently charged during large downloads or firmware updates.
App Permissions	Grant the app access to storage, location, camera, and notifications (as prompted at first launch or after updates).
Storage Management	Keep at least 10–20% free storage on your phone for smooth downloads and updates.

3. Troubleshooting & Tips

• App lags or crashes: Restart your phone and close background apps; ensure enough storage and RAM are free.

• Videos are slow to download: Switch to a faster Wi-Fi or LTE network; avoid public or heavily crowded networks.

• Notifications missing: Double-check system and in-app notification settings; exclude BlackVue from battery optimization.

• Registration or pairing fails: Recheck QR code/serial input, restart the app/camera, or update to the latest app version.

By reviewing and regularly updating these essential settings, and using your BlackVue app in an optimized environment, you’ll enjoy a smoother, safer, and more reliable dashcam experience.

BlackVue App featuring BlackVue Cloud

Compatible with most Wi-Fi BlackVue models. Cloud support for all Cloud-compatible dashcam models down to DR650GW Series

…

BlackVue Viewer (Windows/Mac)

Supports most recent BlackVue models.

• The BlackVue Viewer lets you view recorded videos from your microsSD card and modify the settings of your BlackVue, as well as format the microsSD card.

• The Web Viewer is now exclusive to the FLEETA.io plan users.

Refer to the BlackVue Legacy Viewers tab below for support of older models/features.

BlackVue Windows Viewer (v3.24)

Compatibility: Windows 7 and above.

BlackVue Mac Viewer (v3.24)

Compatibility: Mac OS X 10.12 and above.

BlackVue Legacy App

Compatible with DR650GW dashcams with firmware prior to version 2.000 and older Wi-Fi dashcams.

BlackVue Legacy Viewer (Windows/Mac)

BlackVue Legacy Viewer (SD Card Viewer)

Compatible with pre-DR650GW BlackVue models.
Note: this version lets you view recorded videos from your SD card and modify the settings of your BlackVue, as well as format the SD card.

BlackVue Legacy Windows Viewer

BlackVue Legacy Mac Viewer

FLEETA App

The official FLEETA App. Compatible with most BlackVue models that support Wi-Fi.

How to Play, Download, and Manage Recordings within the App or Cloud

Accessing, saving, and organizing your BlackVue dashcam recordings is easy through the BlackVue app or Cloud services. Follow this step-by-step guide to find, play back, download, and manage your video files with maximum convenience and control.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

Playing back recordings

1. SD card recordings via BlackVue app (Wi-Fi or Cloud cameras)

NOTE: The recordings mentioned in this section are files saved inside the camera’s SD card. Downloading such files will require the camera to be powered on.

• Open the BlackVue/Fleeta app and log in to your account.

• In the “Cameras” tab, you will see your camera list. Choose which camera recordings you want to play.

• For Cloud cameras: Make sure that the camera is connected to the Cloud. This is indicated by the blue cloud icon on the left side of the camera’s name.

• Tap “Remote Playback” and choose the video you want to play from the list. The front camera recording will be displayed by default.

• To change the camera view, tap on the “Rear” or “Interior” icon on top of the video recording screen.

• For Wi-Fi cameras: The WiFi icon on the left side of the camera’s name indicates that this camera is not registered to the Cloud and so the Cloud features are limited. A Wi-Fi camera’s recording and settings at a close range of 10 meters from the camera.

• Tap “Playback/Live View” and the app will ask if you want to join the camera’s SSID.

• Choose the video you want to play from the list, as well as the video playback quality. The front camera recording will be displayed by default.

• To change the camera view, tap on the “Rear” or “Interior” icon on top of the video recording screen.

2. Live Event Upload Recordings via BlackVue app (Cloud cameras)

NOTE: The recordings mentioned in this section are event and manual recording files automatically saved in the Cloud storage of a Cloud-activated camera. These files can be played even though the camera is turned off, as long as the mobile device is connected to the internet. Also, depending on your Cloud plan, the files in this storage will be automatically deleted after a number of days.

• Open the BlackVue/Fleeta app and log in to your account.

• In the “Cloud Storage” tab, you will see your recordings list. The Live Event Upload tab is the default view. Choose which camera recordings you want to play by choosing the camera first (top portion of screen) and the recordings for that camera will be displayed.

• Tap the recording you wish to view and the playback screen will be displayed. You can change the camera view by selecting “Rear” or “Interior” icon on top of the video recording screen.

3. My Drive Recordings via BlackVue app

NOTE: The recordings mentioned in this section are manually saved recordings (all types) from the SD card and Live Event Upload Cloud storage. These files can be played even though the camera is turned off, as long as the mobile device is connected to the internet.

• Open the BlackVue/Fleeta app and log in to your account.

• In the “Cloud Storage” tab, you will see your recordings list. The Live Event Upload tab is the default view.

• Click the My Drive tab.

• Choose which camera recordings you want to play by choosing the camera first (top portion of screen) and the recordings for that camera will be displayed.

• Tap the recording you wish to view and the playback screen will be displayed. You can change the camera view by selecting “Rear” or “Interior” icon on top of the video recording screen.

NOTE: If the file saved in My Drive is from the Live Event Upload storage, it will play in low resolution. If the file is from the camera’s SD card, the user will be given the video quality and video direction options before the recording will be played.

Downloading recordings

1. Download from dashcam SD card via the app

Note: Recordings saved in the dashcam’s SD card can be downloaded both for WiFi and Cloud cameras. The difference is the range of access – for WiFi cameras is short-range connection and download; for Cloud cameras is remote access and download.

• After connecting to the camera and the list of recordings are displayed, choose which particular video you want to download by clicking on the three dots stacked vertically to reveal the submenu.

• Tap “Download to my device” to save the video to your device. (Note: Downloading videos to your device will use your internet data.)

• Choose the video quality and video direction. (Note: Low resolution file download option for video quality is only available for Cloud cameras)

• You can check the downloaded videos in Account > Downloaded videos

2. Download from Cloud Storage

Live Event Upload

Note: The recordings mentioned in this section are manually saved recordings (all types) from the SD card and Live Event Upload Cloud storage. These files can be downloaded even though the camera is turned off, as long as the mobile device is connected to the internet. Also, depending on your Cloud plan, the files in this storage will be automatically deleted after a number of days.

• In the “Cloud Storage” tab, you will see your recordings list. The Live Event Upload tab is the default view.

• Choose which camera recordings you want to play by choosing the camera first (top portion of screen) and the recordings for that camera will be displayed.

• Choose which particular video you want to download by clicking on the three dots stacked vertically to reveal the submenu.

• Tap “Download to Device” to save the video to your device. The videos can be seen in Account > Downloaded Videos. (Note: Downloading videos to your device will use your internet data.)

• Another option is the “Move to My Drive” as a backup storage for important recordings. (Note: Moving recordings to My Drive will use your internet data.)

My Drive

NOTE: The recordings mentioned in this section are manually saved recordings (all types) from the SD card and Live Event Upload Cloud storage. These files can be downloaded even though the camera is turned off, as long as the mobile device is connected to the internet.

• In the “Cloud Storage” tab, you will see your recordings list. The Live Event Upload tab is the default view.

• Click the My Drive tab.

• Choose which camera recordings you want to play by choosing the camera first (top portion of screen) and the recordings for that camera will be displayed.

• Choose which particular video you want to download by clicking on the three dots stacked vertically to reveal the submenu.

• Tap “Download to Device” to save the video to your device. The videos can be seen in Account > Downloaded Videos. (Note: Downloading videos to your device will use your internet data.)

3. Managing recordings via Windows or Mac

• Remove the SD card and insert it into your computer.

• Download and use BlackVue Viewer (Windows/Mac) to play, download, and delete video files.

• Click SD Card Viewer option.

When the SD card is recognized by the computer, the list of recordings will be displayed on the left panel of the program. You can double click the file you want to play from the list.

Downloading Files

Click the three dots in vertical position to reveal the sub menu. Select Download to save recording files in your computer.

Select individual files to download or click the tick box at top most part to select all recordings. Press Download and choose the directory where to save the files.

Alternatively, you can move your mouse pointer to a file and press right click to reveal the submenu. Select Download to save that recording file in your computer.

Choose the directory (folder) where to save the file. Then click Select folder to download the file.

Deleting recordings

In the app (Cameras Tab)

• After connecting to the camera in close range (Wi-Fi camera) or remotely (Cloud camera), click on the three dots stacked vertically to reveal the submenu.

• Tap “Delete Video”. Confirm deletion by choosing “Delete”.

In the app (Cloud Storage Tab)

• Go to the “Cloud Storage” tab.

• Select the Cloud storage (Live Event Upload or My Drive).

• Click on the three dots stacked vertically on the right side of the video file to reveal the submenu.

• Tap “Delete”. Confirm deletion by choosing “Delete”.

Live Event Upload Folder (Single Deletion)

My Drive Folder (Single Deletion)

Multiple Deletion of Files

• Tap the check (√) icon and select the recordings you wish to delete.

• Tap the “Delete” text located at the right, top corner of the screen. Complete the process by choosing “Delete” option.

In the app (Account Tab)

• In the Account tab, you can check the downloaded videos in to your mobile device by tapping the “Downloaded videos”. However, you cannot delete the videos from this screen. You can go to your mobile device’s gallery and locate the videos you wish to delete based on the recording date.

On a computer (PC Viewer)

• Recording files can be deleted (a) one at a time or (b) multiple/all files at one time.

• Alternatively, you can move your mouse pointer to a file and press right click to reveal the submenu. Select Delete to delete that recording file from the SD card.

Tips for effective video management

• Regularly backup important footage: Download and store any events you might later need, as older videos will be overwritten in loop-recording mode.

• Check SD card health: Format your SD card every 1–2 months for maximum reliability.

• Monitor Cloud storage quota: Check available space in your app’s Cloud section, and delete unnecessary videos if nearing your limit.

• Event/Impact files: Event recordings caused by sudden impacts or motion are typically saved separately for easier access; filter these under “Event.”

• Batch actions: In the app, you can delete multiple files at once to save time.

Troubleshooting

Problem	Solution
Video list not loading	Confirm camera connection (Wi-Fi/Cloud), refresh app, or restart.
Downloads fail or are incomplete	Check storage space, stay near the camera for Wi-Fi transfer, or check Cloud quota.
Can’t find specific video	Use filters, confirm recording mode, check SD card health.
Playback is laggy or fails	Download the file first, or use the BlackVue PC Viewer on Windows/Mac for smoother viewing.

Your BlackVue app and Cloud platform are powerful tools for securely playing, downloading, and managing all your dashcam videos. For persistent difficulties or if you experience missing files, ensure your app and firmware are fully updated, and consult BlackVue Customer Support for detailed help.

Connecting to Your BlackVue Dashcam through Seamless Pairing

Seamless Pairing is a new game-changing feature for BlackVue users. It makes connecting to your compatible dashcam with the BlackVue App easier than ever.

Important: Seamless Pairing requires your dash cam to be compatible and updated with the latest firmware (see Compatible Models and Firmware below)

Easier direct Wi-Fi connection

Without Seamless Pairing, users who want to access their dashcam’s files over Wi-Fi have to first connect to the dashcam from their phone’s Wi-Fi network menu. That means scanning available Wi-Fi networks, then manually entering the dashcam’s Wi-Fi password. Then, they can go back to the BlackVue App to access the dashcam via the “Connect to camera” menu. However, even after closing the BlackVue app, the phone stays connected to the dashcam, which can cause the users’ phone to lose internet connectivity.

With Seamless Pairing, the connection process is done right from the BlackVue app:

1.In the BlackVue app, tap “Connect to camera”

2.The BlackVue app scans for your dashcam and automatically detects it (as long as it is powered, of course).

3.You confirm the connection by tapping the side of the dashcam with the proximity sensor.

4.And that’s it. You are now connected and the dashcam is saved in your app for even easier connection later.

• Next time you want to connect via, your BlackVue will be listed

• As soon as you close the app, the connection will cut so you don’t lose your internet on your phone.

As a bonus, because the BlackVue App knows what dashcam model you are using, it will prompt you automatically when a firmware update is available for your dashcam. No more need to search and download the firmware manually from the Firmware download menu.

But that’s not the only advantage of Seamless Pairing, as it makes simpler to connect your dashcam to the Cloud too!

Simplified Cloud setup

NOTE: wondering where the SIM activation icon (formerly in the Wi-Fi connection menu) went? We moved everything related to Cloud connectivity to the “Connect to Cloud” menu.

Without Seamless Pairing, connecting your dashcam to the Cloud involves more steps that we would like. This is why Seamless Pairing is such a welcome feature. It makes the whole process as hassle-free and straightforward as possible. In fact, you no longer have to go to the “Connect to camera” menu. You can complete all the required steps straight from the “Connect to Cloud” menu of the app:

1.In the BlackVue App, open the “Connect to Cloud” menu.

2.Create a Cloud account if needed. You can use your Apple or Google account to connect even more easily.

3.Once logged in, in the Camera list, tap the “+” button to add your dashcam.

• With a dashcam that does not support Seamless Pairing, this step involves scanning your dashcam’s QR code or entering its Cloud code manually.

• With Seamless Pairing, the app will get access to all the information it needs from the dashcam during the pairing process.

4.Follow the same steps as with the “Connect to camera” menu.

5.Finally, you will be asked to choose a Cloud connection method:

• BlackVue Built-in LTE or Connectivity Module: choose this if you are going to connect your dashcam to the Cloud using the CM100LTE or its built-in SIM reader. Make sure a valid data SIM card is inserted.

• Wi-Fi hotspot device: choose this if you are going to connect your dashcam to the Cloud using a third-party mobile Wi-Fi router.

6.Follow the instructions to activate the SIM card or register your Wi-Fi hotspot credentials and the dashcam will automatically connect after applying the new settings.

Compatible models and firmware

Although introduced with DR900X Plus, we have updated the firmware of past models (when possible) to support the feature.
DR900S and DR750S Series cannot support the feature in their hardware. However, the BlackVue App’s menus and steps to follow are similar.
Here is a list of models that support the feature:

• DR900X Plus Series with firmware 1.000 and up.

• DR750X Plus Series with firmware 1.003 and up.

• DR750X Series with firmware 1.008 and up.

• DR900X Series with firmware 1.008 and up.

• DR750-2CH LTE with firmware 1.008 and up.

What about models that do not support Seamless Pairing?

If you have a BlackVue dash cam that does not support Seamless Pairing, what steps should you follow?

Overall, the direct connection process is similar and you will be able to keep your dashcam listed in the Cameras list of the “Connect to camera” menu, like this:

However, the first time you want to connect to your dashcam with the BlackVue App, we recommend doing what you usually do: connect to it over Wi-Fi first, in your phone’s Wi-Fi networks menu, then go back to the BlackVue App –> “Connect to camera” menu.
From now on, whenever you need to connect to your BlackVue, simply go directly to the Connect to camera menu and select your dashcam. You will be prompted to join your dashcam’s Wi-Fi network when doing so. No need to connect first from your phone’s Wi-Fi network menu anymore.

Tip to avoid losing internet connectivity on your phone:
Once your camera is added to the Cameras list of the “Connect to camera” menu, you can go back to your phone’s Wi-Fi network menu and select “Forget this network”

➕How to Add a BlackVue Camera

You can add a camera to the BlackVue app using one of the following three methods:

• Seamless Pairing (BT)

• QR Code Scan

• Manually (Wi-Fi)

Please refer to the step-by-step instructions below for each method.

Seamless Pairing (BT)

This is a simple registration method using your smartphone’s Bluetooth.

Supported models: All models

🔧 Steps

1.Open the BlackVue app and tap the “+ Camera” button.

2.Make sure your smartphone’s Bluetooth is enabled.

3.Ensure that the dashcam is powered on and nearby.

4.Select your camera from the Seamless Pairing (BT) list.

5.Follow the on-screen instructions to verify the camera by placing your hand on the touch sensor.

6.Once recognized, the camera will be automatically registered.

⚠️ some models are not supported: DR590W-1CH/2CH, DR590X-1CH/2CH, DR650GW-1CH/2CH, DR650S-1CH/2CH, DR750S-1CH/2CH, DR900S-1CH/2CH, DR590X Plus-1CH/2CH

QR Code Scan Method

This method allows you to register the camera by scanning the QR code printed on the camera packaging.

Supported models: ELITE and 590X Plus series

🔧 Steps

1.Select “Add with QR Code”.

2.Allow camera access when prompted (first-time users).

3.Scan the QR code attached to the camera packaging box.

4.Once recognized, the camera will be automatically registered.

✅ Note: The camera’s default settings may differ from your local time zone and language. You can change these in the Camera Settings menu.

Manual Registration (Wi-Fi)

This method allows you to manually register the camera by entering its Wi-Fi information.

Supported models: All models

🔧 Steps

1.Select “Manually (Wi-Fi)”.

2.On your smartphone, go to OS Settings > Wi-Fi Settings, tap the dashcam’s Wi-Fi SSID, and enter the password.

3.Connect your smartphone to the camera’s Wi-Fi network.

4.Once connected, the camera will be added to the app.

5.Return to the app after reconnecting your phone to the internet (Wi-Fi).

✅ Note: The camera’s SSID and password are printed on the device itself or on its packaging box.

Dashcam Registration (Fleeta)

What is Dashcam Registration?

Registering your dashcam means linking it to your FLEETA account so that you can view its information and video footage via the app and web viewer. Only registered dashcams can be managed, assigned to groups, or used for cloud upload.

Before Registration

• Only users with Owner permissions can add new dashcams.

• Dashcam registration is available exclusively via the FLEETA App (not via the web viewer).

• Ensure your dashcam is powered and within close proximity.

Registration Steps

1. Tap ‘+ Camera’

• Ensure Bluetooth and location permissions are enabled on your mobile device.

2. Select the Dashcam to pair with

• Choose your dashcam model from the list.

• Confirm your dashcam is powered ON and nearby.

3. Tap the Touch Seonsor

• Touch the dashcam to confirm you’re nearby.

4. Complete Registration

• Wait until a confirmation message indicates successful registration

The camera is successfully registered and ready to go.

Adding and Removing Cameras: Registration Step-by-step

Adding and removing dashcams from your BlackVue account is straightforward and gives you control over your fleet, family, or personal devices. Use these instructions to securely register a new camera, remove an old one, and manage your camera list with confidence.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

How to add a camera to your account

1. Prepare your dashcam for registration

• Ensure your dashcam is powered on and properly installed.

• Check that the latest firmware is installed for full compatibility.

• The camera’s serial number and QR code should be visible on the device (usually on a sticker on the front camera).

2. Open the BlackVue app

• Launch the app and log in with your registered account (email/Google/Apple ID).

3. Access the camera registration section

• On the Cameras tab, tap on the “+ Camera” button.

• Allow Bluetooth and location access permissions

4. Register your camera

• By Seamless Pairing:

Select the camera from the list

Touch the camera’s touch sensor to continue the registration.

• By QR code:
Choose the QR Code option to register your camera.

Allow the app to have access to the camera.

Use your smartphone to scan the QR code on your dashcam when prompted.

• Manual (Wi-Fi) registration:
Go to your phone’s settings and then WiFi.

Select the camera’s WiFi SSID from the list and enter the password.

Once connected, go back to the app and continue the registration.

• Assign a nickname and, if prompted, set a profile image for easier identification.

• For Cloud-capable models:

• Ensure the camera is connected to a Wi-Fi hot spot or has an LTE SIM card inserted for seamless registration.

• Wait for confirmation that the camera is now Cloud-connected.

5. Confirm and finish

• The newly added camera should now appear in your camera list in the Cameras tab.

• Review basic settings like location, time zone, and Cloud features.

• Your device is now ready for video playback, live view, event alerts, and remote access.

How to remove a camera from your account

1.Open the BlackVue app and log in.

2.Navigate to “My Cameras” or the “Camera List.”

3.Find the camera you want to remove and tap its details/profile.

4.Tap the “Remove from Cloud,” “Delete Camera,” or trash/bin icon (label may vary by app version).

5.Confirm by following the prompts.

• Removing a camera will free up a Cloud slot for another device.

• Any Cloud-stored video, notifications, or routes for this camera will be deleted unless backed up.

*If the camera is being transferred to a new owner, advise them to register it under their own account after removal.

Troubleshooting registration issues

Problem	Solution
Camera not found during registration	Confirm dashcam power, Wi-Fi/LTE status, and app update
QR code won’t scan	Enter serial number manually or clean camera sticker
Registration fails	Restart app/camera, check Cloud slot availability
Removed camera still appears	Log out/in or refresh camera list in the app

Tips for seamless management

• Give each camera a clear nickname (e.g., “Family Car Front”) for easy identification.

• If using multiple cameras, periodically review your list and remove any no longer in use.

• Always back up important Cloud videos before removing a camera, as stored content will be deleted.

Registering and removing dashcams regularly keeps your BlackVue account organized and ensures you have access to every feature for each of your vehicles. For persistent connectivity or device errors, contact BlackVue Customer Support.

Understanding Camera Status Icons

Camera status icons in the BlackVue app and web viewer help you monitor your dashcam’s current state—whether it’s connected, disconnected, in parking mode, or unregistered in the Cloud. This guide explains what each icon means, so you can quickly recognize your dashcam’s condition and resolve common issues.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

Types of camera status icons

BlackVue uses different icons and colors to indicate the status of each registered camera in your account:

Icon/Status	What it means	Typical appearance
Cloud connected	Dashcam is online, connected to Cloud, sending data	Blue cloud icon
Cloud (parking mode)	Online, Cloud connected, and in parking mode	Blue cloud icon
Cloud disconnected	Dashcam is offline, not connected to Cloud	Grey cloud icon
Wi-Fi only	Connected to Wi-Fi but not registered in the Cloud	Wi-Fi icon only

Icon meanings in the app

• Blue cloud: Camera is fully connected to Cloud services—live view, notifications, and uploads are available; also camera is in parking mode but still actively online via the Cloud.

• Grey cloud: Camera is offline or has lost its Cloud connection—live view and remote features are unavailable until it reconnects.

• Wi-Fi/antenna icon: Camera is in local Wi-Fi-only mode, not registered for Cloud.

Feature availability by status

Status	Playback	Live view	GPS tracking	Reports	Notifications	Settings & firmware update
Cloud connected	✔	✔	✔	✔	✔	✔
Cloud connected (Parking Mode)	✔	✔	✔	✔	✔	✔
Cloud disconnected	✘	✘	✔	✔	✘	✔
Wi-Fi only	✔	✔	✘	✘	✘	✔ (via Wi-Fi)

Most advanced features—like push notifications, GPS tracking, and live video uploads—require a Cloud-connected status.

When the camera is disconnected from the Cloud, Settings and Firmware Update Download is still possible. However, the changes to the settings and the firmware update will be applied when the camera connects to the Cloud.

Troubleshooting and usage tips

• If your camera shows as “Cloud disconnected,” check internet, power, and restart the dashcam.

• Only Cloud-registered cameras display GPS tracking/routes and receive notifications.

• When adding a new camera, wait for the Cloud-connected icon for confirmation; otherwise, repeat registration steps.

• A Wi-Fi only status means remote Cloud features are not available until registration; add the camera to the Cloud for full use.

Understanding these icons makes it easy to manage your BlackVue dashcams, monitor connection health, and fully utilize all features. For persistent status problems or unclear icons, refer to your camera’s manual or contact BlackVue Customer Support.

The Best CCTV Desktop Software of 2026: A Comprehensive Guide to AI-Driven Surveillance Solutions

admin — Mon, 02 Feb 2026 13:17:24 +0000

The Best CCTV Desktop Software of 2026: A Comprehensive Guide to AI-Driven Surveillance Solutions, As we navigate through 2026, the landscape of digital surveillance has undergone a radical transformation. We have officially moved past the era of “passive recording”—where footage was only reviewed after an incident occurred—into the era of proactive AI analysis.

I. Introduction: The New Era of Desktop Video Management

As we navigate through 2026, the landscape of digital surveillance has undergone a radical transformation. We have officially moved past the era of “passive recording”—where footage was only reviewed after an incident occurred—into the era of proactive AI analysis. Modern surveillance is no longer about just storing terabytes of data; it is about the software’s ability to understand that data in real-time, identifying threats before they escalate.

While mobile apps have become increasingly popular for quick check-ins, the professional-grade monitoring environment still firmly resides on the desktop. The reason is simple: processing power and screen real estate. Managing thirty 8K camera feeds while simultaneously running complex neural network algorithms requires the heavy-hitting hardware of a dedicated workstation. A smartphone screen simply cannot provide the situational awareness required for high-stakes security, nor can its mobile processor handle the concurrent AI metadata tagging that defines 2026 standards.

Our objective in this guide is to help you navigate a market that is more crowded than ever. Whether you are a homeowner looking to protect your family or an IT manager overseeing a multi-national corporation, finding software that balances high-end security, massive scalability, and intuitive ease of use is paramount. We have tested the leading contenders to bring you the definitive list of the best CCTV desktop software available today.

II. Key Criteria for Selecting CCTV Software in 2026

In 2026, the “table stakes” for Video Management Software (VMS) have shifted. If a software package doesn’t offer the following four pillars, it is already obsolete.

AI and Neural Network Integration

Simple motion detection—the kind that triggers an alert every time a spider crawls across the lens—is a thing of the past. Modern software utilizes object classification to distinguish between a human, a vehicle, an animal, or a delivery package. Furthermore, 2026 marks the rise of behavioral analytics. Leading software can now detect “loitering” (someone standing in a restricted zone for more than 30 seconds) or “fall detection” in healthcare settings, sending high-priority alerts based on context rather than movement.

Universal Compatibility

The “walled garden” approach is dying. The best software in 2026 supports ONVIF (Profile S, G, T, and M), RTSP, and the now-ubiquitous Matter-enabled security devices. This allows users to mix and match hardware from different manufacturers—using a high-end Axis thermal camera alongside a consumer-grade Reolink doorbell—all within a single unified desktop interface.

Resource Efficiency

With 8K resolution becoming the standard for high-end installations, the sheer volume of data is staggering. Efficient software must leverage AV1 and H.265+ hardware decoding. We look for solutions that utilize the GPU (NVIDIA Tensor cores or AMD AI accelerators) to handle video processing, leaving the CPU free to manage the database and system logic. Without this efficiency, even a high-end PC will stutter under the weight of a dozen high-bitrate streams.

Cybersecurity Protocols

As surveillance systems are increasingly targeted by state-sponsored actors and hackers, Zero Trust architecture is mandatory. This means the software should support end-to-end encryption for both “data at rest” (stored footage) and “data in transit” (streaming). Multi-factor authentication (MFA) and automated security patch management are no longer optional features; they are essential requirements for any professional installation.

“In 2026, the vulnerability of a security system isn’t usually the camera hardware; it’s the software’s failure to implement modern encryption standards.” — Security Systems Analyst, 2026 Global Tech Summit

III. The Top 5 CCTV Desktop Software Solutions for 2026

After rigorous testing in residential, commercial, and industrial environments, these five platforms have emerged as the leaders of the pack.

The Best CCTV Desktop Software of 2026: A Comprehensive Guide to AI-Driven Surveillance Solutions

1. Blue Iris 6 (The Power User’s Choice)

Blue Iris has long been the darling of the “prosumer” community, and version 6 cements its status. It offers a level of granularity that no other software can match. In 2026, Blue Iris 6 has integrated a new AI Macro Engine, allowing users to script complex logic (e.g., “If Person detected at Gate AND Garage Door is Open, then Play Audio Warning and Flash Floodlights”).

Pros: Unrivaled customization, supports almost any IP camera, massive community plugin library.
Cons: Steep learning curve; the interface can feel overwhelming for beginners.

2. Milestone XProtect (The Enterprise Gold Standard)

For large-scale operations, Milestone XProtect remains the undisputed king. Its modular architecture allows it to scale from a single office to a multi-site global enterprise with thousands of cameras. The 2026 update includes “Federated Architecture,” allowing a central command center to view feeds from satellite offices with near-zero latency, even on restricted bandwidth.

Pros: Extreme scalability, rock-solid stability, excellent technical support for corporate clients.
Cons: High cost of entry; requires a certified integrator for complex setups.

3. Digital Watchdog Spectrum (The Best UI/UX)

If you value user experience above all else, DW Spectrum is the winner. Its “Fluid” interface allows you to drag and drop cameras, resize windows on the fly, and scrub through timelines with a level of smoothness that feels like using a high-end video editor. In 2026, their “Smart Search” feature allows you to highlight an area on the screen and instantly see all movements that occurred in that specific box over the last 48 hours.

Pros: Most intuitive interface on the market, very low resource overhead, cross-platform (Windows, Mac, Linux).
Cons: License fees can add up for large camera counts.

4. Scrypted NVR (The Smart Home Specialist)

Scrypted has disrupted the market by focusing on the smart home ecosystem. It is the premier choice for users who want their professional cameras to show up in Apple Home (HomeKit Secure Video), Google Home, or Alexa. The 2026 desktop version provides a high-speed local NVR capability that bridges the gap between professional security and consumer convenience.

Pros: Best-in-class integration with smart home hubs, ultra-low latency “instant-on” viewing.
Cons: Requires some technical knowledge of “Homebridge-style” configurations.

5. Frigate AI (The Open-Source Innovator)

For the privacy-conscious user, Frigate AI is a revelation. Built on an open-source foundation, Frigate uses local AI processing (often via a Google Coral TPU or NVIDIA Jetson) to ensure that no video data ever leaves your local network. It is designed around the concept of “Real-time Object Detection,” making it incredibly fast at identifying intruders.

Pros: 100% local and private, no monthly subscriptions, very efficient AI processing.
Cons: Requires more hardware setup (e.g., purchasing a TPU); configuration is done via YAML files (no GUI for initial setup).

IV. Advanced Features: Moving Beyond Basic Monitoring

The best software of 2026 differentiates itself through “Forensic” and “Predictive” capabilities that were science fiction just a few years ago.

Edge Computing & Local Processing

To reduce cloud latency and bandwidth costs, 2026 software utilizes Edge Computing. The software communicates with the camera’s onboard processor to perform initial analysis. The desktop VMS then aggregates this data, only pulling the full high-resolution stream when an actual event is detected. This hybrid approach allows for massive camera arrays on standard network infrastructure.

Forensic Search Capabilities

Imagine needing to find a specific event in a month’s worth of footage. In 2026, you don’t watch the video; you search the metadata. You can type “Red SUV” or “Person with blue backpack” into the search bar, and the software will instantly pull up every clip matching those descriptors. This is made possible by the software’s ability to tag every frame with AI-generated descriptors in real-time.

Hybrid Cloud Storage

While the desktop remains the “brain,” the cloud has become the “safety net.” The best 2026 solutions offer Hybrid Cloud Storage. Critical events (like a detected break-in) are instantly uploaded to an encrypted off-site server, while 24/7 continuous recording stays on your local high-capacity hard drives. This ensures that even if a thief steals the NVR, the evidence is already safely in the cloud.

V. Hardware Requirements: Optimizing Your Workstation

Software is only as good as the hardware it runs on. To run 2026’s top-tier VMS solutions, your desktop needs specific optimizations.

GPU Acceleration: This is non-negotiable. An NVIDIA RTX 50-series (or equivalent) is recommended for its Tensor cores, which handle the heavy lifting of AI object detection and AV1 decoding.
Storage Strategies:
- OS/Database: Use a high-speed NVMe Gen5 SSD. The database that tracks AI events needs to be incredibly fast to allow for instant searching.
- Video Archives: Use dedicated surveillance drives like WD Purple Pro or Seagate SkyHawk AI. These are designed for 24/7 write cycles and have firmware optimized for video streaming.
Network Infrastructure: With 8K streams, a standard Gigabit network will saturate quickly. 2026 professional setups require 2.5GbE or 10GbE networking to ensure that high-bitrate video doesn’t drop frames during critical moments.

VI. Practical Case Studies

Case Study A: The Smart Retailer

A high-end boutique in London implemented Digital Watchdog Spectrum combined with behavioral AI. By analyzing heatmaps, the owner discovered that customers were ignoring the back-left corner of the store. By moving a popular display to that area, sales increased by 18%. Additionally, the system’s “loitering alert” notified security of a known shoplifter before they even entered the premises.

Case Study B: The High-Security Residence

A homeowner used Scrypted NVR to integrate professional 4K cameras with their Apple Home setup. When the AI detected a “Person” on the perimeter after 11:00 PM, the software automatically triggered the smart landscape lighting to turn red and broadcast a pre-recorded message. The intruder fled before ever reaching the front door.

Case Study C: The Multi-Site Industrial Complex

A logistics company with three warehouses used Milestone XProtect to centralize their security. Using the “Command Center” desktop view, a single security guard was able to monitor all three locations. The software’s AI automatically flagged “unauthorized vehicle” entries across all sites, allowing the guard to focus only on genuine threats rather than staring at 100 static screens.

VII. FAQ: Frequently Asked Questions

Can I run 2026 CCTV software on an older PC?

It depends on your expectations. While you can run basic recording on an older i5 processor, you will not be able to utilize the AI features or decode high-resolution 8K streams effectively. For 2026 standards, a CPU with at least 8 cores and a dedicated AI-capable GPU is highly recommended.

Is subscription-based software better than a one-time license?

Subscription models (SaaS) usually offer better ongoing security updates and cloud integration. However, a one-time “perpetual” license (like Blue Iris) is often more cost-effective over a 5-year period. You must weigh the “Total Cost of Ownership” (TCO) against your need for the latest features.

Do I need a constant internet connection for these desktop apps?

One of the main advantages of desktop software is offline functionality. Most of the solutions listed (especially Frigate and Blue Iris) can operate 100% locally. You only need the internet for remote viewing or cloud backups.

How do I protect my CCTV feed from being hacked?

First, never use “Port Forwarding.” Instead, use a VPN (like WireGuard) or a Zero Trust Tunnel (like Cloudflare) to access your cameras remotely. Ensure your VMS software has MFA enabled and keep your cameras on a separate VLAN (Virtual Local Area Network) isolated from your main computers.

VIII. Conclusion: Future-Proofing Your Surveillance Strategy

The “Best” software is ultimately the one that fits your specific use case. To summarize our 2026 picks:

For the Home Enthusiast: Choose Blue Iris 6 if you love to tinker, or Scrypted NVR if you want seamless smart home integration.
For Small to Medium Businesses: Digital Watchdog Spectrum offers the perfect balance of ease-of-use and professional features.
For Enterprise & Industrial: Milestone XProtect remains the gold standard for reliability and massive scale.
For Privacy Advocates: Frigate AI is the clear winner for local-only, open-source AI processing.

Investing in high-quality desktop software is the most critical link in your security chain. In 2026, cameras are just the “eyes,” but the software is the “brain.” By prioritizing platforms that offer regular security patches, AI-driven analytics, and universal compatibility, you ensure that your surveillance strategy remains effective for years to come.

Ready to secure your property? Start by auditing your current hardware and choosing a software trial from the list above to experience the power of AI-driven surveillance firsthand.

SimpliSafe App Ultimate Guide

admin — Tue, 13 Jan 2026 08:05:50 +0000

SimpliSafe App Ultimate Guide, The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.

Where to Download the SimpliSafe® App

The SimpliSafe® Mobile App is available through the Google Play Store for Android devices, or through the App Store for iOS devices (iPhone, iPad). If you want to access your system from a computer, use our Web App.

Click here to download on Google Play

Click here to download on the App Store

The SimpliSafe® Mobile App is currently compatible with:

• Android 11 and above

• iOS 16.0 and above

Please ensure your mobile device and operating system is up to date.

The SimpliSafe® Mobile App is not compatible with Kindle Fire tablets.

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:

• Android 11 and above

• iOS 16.0 and above

Network Requirements:

Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimise your network for usage with your SimpliSafe® Security System.

• Your Wi-Fi network must have a password

• Your Wi-Fi network must be broadcasting at 2.4GHz

◦ SimpliSafe® cannot connect to 5GHz networks

· Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted

• Your SSID and password cannot exceed more than 31 characters each

• Your network must be configured as WPA2 or WPA2/3 Mixed Mode

◦ WPA3 only networks are not compatible with SimpliSafe® devices at this time

• Upload speed requirements based on live stream quality:

◦ 1080p or higher – 2 Mbps per camera

◦ 720p – 1.5 Mbps per camera

◦ 480p – 1 Mbps per camera

Unsupported Network Setups:

• Wi-Fi networks that require portal login

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

1.Make sure you have the latest version of the SimpliSafe® mobile app on your device.

2.In the mobile app, navigate to the “My System” gear on the bottom of the screen.

3.Select “Alerts & Notifications”.

4.Tap “Push Notifications” and then tap “Enable Critical Alerts”.

You can learn more about Critical Alerts in this Help Centre article.

Securing Your SimpliSafe® Account

At SimpliSafe®, we take protecting your information as seriously as we do protecting your home. To help us keep you protected, we’ve implemented Account Verification with 2-Step Verification and Multi-Factor Authentication (MFA) for all new accounts. This means that any time you log into your account with a new device, or renew your login on the same device, you’ll need to confirm that login through a different point of contact. So even if someone knew your email and SimpliSafe® password, they still wouldn’t be able to access your account without your permission.

2-Step Verification

2-Step Verification is required for your SimpliSafe® account and is enabled when you first set it up. When you log in to a device with your SimpliSafe® username and password, you’ll receive an email. To confirm the login, you need to open that email and click the Verify Device button.

2-Step Verification is set up for the email address we have for your account. To update your email address for your SimpliSafe® account, you will need to log into your account in our Web App.

To learn more about 2-Step Verification, visit the 2-Step Verification for SimpliSafe® Accounts article in our Help Centre.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe® account for use on different devices.

Note: Enabling MFA will replace 2-Step Verification.

To learn more about Multi-Factor Authentication and how to enable it, please see our Multi-Factor Authentication (MFA) for SimpliSafe® Accounts article.

Biometric Authentication

When logging into the SimpliSafe® Mobile App, you may be prompted to set up Biometric Authentication. In order to be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

For more details about Biometric Authentication and how to set it up, see our Biometric Authentication for SimpliSafe® Accounts article.

Snooze Notifications for SimpliSafe® Cameras

Tired of motion notifications from your camera when you’re doing garden work or hanging with friends, and don’t want to have to disable your camera for a reprieve? With Snooze Notifications, you’ll be able to temporarily pause receiving notifications on your device for a set period of time, such as 30 or 60 minutes. This feature is available for all SimpliSafe cameras and can be enabled on a per camera basis. Once paused, you must wait for the snooze to expire to receive notifications again.

Snoozing your notifications does not impact your camera, recordings and events will still be captured per your settings and added to your timeline within the app when using this feature. You will also still receive important alerts, such as if an alarm event were to occur.

To use Snooze Notifications on iOS or WatchOS:

When a push notification appears, press and hold the notification until the Snooze options are shown.

Troubleshooting

The SimpliSafe® App for the Apple Watch works as a companion app, this means that it is a remote control for the SimpliSafe® Mobile App on your iPhone. If you cannot successfully snooze your camera’s notifications from your Apple Watch, make sure that your Apple Watch and iPhone are no more than 30 feet away from each other and that the SimpliSafe® Mobile App was recently opened on your iPhone. For more information, visit our How to use Your Apple Watch With SimpliSafe® article.

To use Snooze Notifications on Android or compatible Smart Watches:

Tap the arrow on the top right of the push notification to expand, and the options will be revealed.

What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?

iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful” error when trying to enable push notifications on a new SimpliSafe account.

A single phone can only receive push notifications from one system. If you log out of one SimpliSafe account with push notifications enabled and then try to enable push notifications on a different account using the same device, this error will appear.

How To Remove This Error

To remove this error, delete the SimpliSafe mobile app from your device and reinstall it. This will allow you to set up push notifications on one of your systems.

App Error: Your connection is not private

Some Android users may receive an error message reading “Your connection is not private” when trying to log in to the SimpliSafe mobile app. This is due to your browser’s Lets Encrypt Root certificate expiring.

To fix this issue you will need to set Mozilla Firefox as your phone’s default internet browser.

Setting Firefox as Default Browser

1.Download Mozilla Firefox in the Play Store if you have not already.

2.After launching the Firefox browser, locate and tap the 3 dots.

3.Select Settings.

4.Toggle On “set as default browser.”

5.Relaunch the Simplisafe app and try logging in again.

◦ If the problem persists, you can try changing your default browser in your phone’s settings.

Biometric Authentication for SimpliSafe® Accounts

When logging into the SimpliSafe® mobile app, you may be prompted to set up Biometric Authentication.

To be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

Once Biometric Authentication is configured, you’ll only need to enter your email address and use Biometric Authentication to log in on this device. For other devices or when using the Web App, you will still need to enter your password and may be prompted for 2FA or MFA authentication.

You can manage Biometric Authentication at any time on the SimpliSafe® App.

1.Select the three-bar menu from the top left corner of the app

2.Choose Account Settings

3.Next, choose Multi-factor Authentication

4.Then, you will be brought to the screen to manage your Multi-Factor Authentication log-in options – including Biometric Authentication.

If you are running into issues with Biometric Authentication on your iOS device, there are a few steps that you can take that may resolve your issue.

2-Step Verification for SimpliSafe® Accounts

2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission. This occurs upon any new login to a device or during a renewal of login to a device (approximately every 30 days). So, even if someone knew your email and password for your SimpliSafe® account, they wouldn’t be able to get in.

2-Step Verification is set up for the email address we have for your account. To change your email, follow the steps below:

1.Log into your account in the WebApp

2.On the menu on the left, click Manage Account

3.Under the Login Info header, you’ll see a box that says Email

4.Click into this field and type in the email address you wish to use

1.If your email address is grayed out, that means you are on the mobile app. Please log into your account in the WebApp to change your email address

5.When done, click on Save Changes at the bottom of the screen

This feature is a requirement when creating and using your SimpliSafe® Account, and therefore cannot be turned off.

If you require the ability to verify your account from multiple devices, including different phone numbers, see our article on Multi-Factor Authentication for more details.

Why Can’t I See All of My System Locations in the Mobile App?

If you have a SimpliSafe® system at multiple locations, you may notice that you aren’t able to select a location or see all of them within the mobile app. Oftentimes, this is due to the display size of your screen.

How to Locate All of Your Locations on the Mobile App

1.Tap the house icon in the upper right corner of the app to open the location menu

2.Scroll down in the app, which will allow you to see all of your locations

a.It may be helpful to scroll on the right side of the screen, directly across from your locations’ addresses

If you are having trouble scrolling in the locations menu, it may help to adjust the zoom and font size settings on your device.

How to Adjust the Zoom and Font Size on iOS (iPhone)

1.Open Settings and navigate to “Display & Brightness”

2.Under “Text Size”, use the sliding bar to decrease the size of your text

3.Next, navigate to “Display Zoom” and select “Default”

4.After adjusting these settings, force close the SimpliSafe® mobile app and relaunch it

How to Adjust the Zoom and Font Size on Android

1.Open settings and navigate to “Display”

2.Under “Font Size and Styles” and “Screen Zoom”, try decreasing the size for both settings

3.After adjusting these settings, force close the SimpliSafe® mobile app and relaunch it

Dark Mode for the SimpliSafe® Mobile App

Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.

You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.

To enable or disable dark mode:

1.Open the SimpliSafe® Mobile App on your phone or tablet

2.Navigate to the three-bar menu in the upper left corner of the app

3.Choose App Settings from the navigation menu

4.Select Display Appearance under Preferences

5.Tap on the mode you wish to use

a.Choosing a selection will automatically save your new setting

TIP! If you are not seeing Dark Mode as an option, please ensure that you are running the latest version of the SimpliSafe® Mobile App.

What Does “Invalid Base Station Serial” Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:

• The Base Station’s serial number was entered incorrectly while setting up your system

• You are completing a Base Station replacement, and we are missing some of your account information

While setting up your new system

During the initial set up of your Base Station, you may see the “Invalid Base Station Serial” error message. This generally occurs when the Base Station’s serial number has been entered incorrectly. Closely check the serial number printed on the bottom of your Base Station. We recommend paying attention to characters that seem similar to others, like 1 and I, 2 and Z, and 3 and E.

To avoid typing in the Base Station’s serial number incorrectly, try using your smartphone to scan the QR code on the bottom of the Base Station to set it up successfully.

During a Base Station Replacement

If you see an “Invalid Base Station Serial” error message while completing a Base Station replacement, that could mean that we’re missing some of your account information. If you are subscribed to a paid monitoring plan, you can resolve this issue by taking the following steps:

1.Log into your account in the SimpliSafe® Web App

2.Choose Monitoring from the navigation menu on the left-hand side of the screen

3.On this screen, go to the Monitored Address section and fill out the information with the address that you will use your system at

4.Once done, scroll to the bottom of the page and select Save to make this change

If you are using your SimpliSafe® system with an unmonitored plan, or updating your account’s information did not resolve this issue, please contact our Support team for further assistance.

How to activate app control

What is app control?

App control allows all SimpliSafe® users to have access to all features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Requirements

To activate app control for your system, you will need to connect your system to the app. You’ll also need to connect your system to Wi-Fi as part of the process.

Getting Set Up

Once you’re ready, head over to the SimpliSafe® App. Outlined below are some of the key steps to help you get set up.

In the app, you should be greeted with a couple of options right on the home screen. Select Set Up a Security System.

Select Scan QR Code to use your phone’s camera to scan the QR code on the bottom of your Base Station—or select enter serial number manually to type it in yourself.

Select a plan. You can take this opportunity to switch to a new plan or, if you want to stay on your current plan, scroll down to the bottom of the page and select Decline 30-Day Free Trial. Then hit Yes to confirm.

You’ll be prompted to connect your SimpliSafe® system to Wi-Fi through the Keypad. If you’ve already done that, you’ll automatically be taken to the next step.

Enter your 4-digit Master PIN to confirm the link.

After pairing the app with your Base Station, you will have access to all the app control features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Multi-Factor Authentication (MFA) for SimpliSafe® Accounts

Note: enabling MFA will replace 2-Step Verification. Once MFA is enabled, you will not be able to downgrade to 2-Step Verification at any point in the future.

To Enable Multi-Factor Authentication

1.Open the SimpliSafe® Mobile App on a smartphone or tablet that is already logged in

2.Navigate to the three-bar menu in the upper left corner of the app

3.Select Account Settings

4.Then, choose Multi-Factor Authentication

5.You’ll be asked to log in again

a.If you have not set up MFA yet, you’ll need to verify your account with 2-Step Verification

6.Select Phone as the authentication method, and then tap Continue

7.Enter a phone number where you would like to send notifications

a.Note: at this time, only US and UK phone numbers are supported

8.Select Text Message (SMS). Phone Call option is not supported in the UK

9.You’ll receive a 6-digit code. Type that code into the box in the SimpliSafe® Mobile App and then tap Continue*

10.From here, you can tap + Add Authentication Method to add more contact numbers, or tap Done if you’re finished

You can follow the above instructions to return to the Multi-Factor Authentication screen and add more contact numbers at any time.

How To Use Multi-Factor Authentication*

When it’s time to log into your SimpliSafe® account using either the SimpliSafe® Mobile App or Web App, you’ll want to take the following steps:

1.Type in your username and password, then select Continue

2.A verification code will automatically be sent to the first Primary Contact’s number. If that is your number, skip to step 5

3.To select a different contact to receive the code, hit the arrow on the right of the phone number

4.Select the phone number you wish to receive the confirmation code. Once selected, the confirmation will be sent automatically

a.Note: If you receive a QR code prompting you to scan it on a device already logged in, hit the X on the screen to select a different confirmation method

5.Type in the confirmation code that you received via SMS and press Continue

6.You will now be logged into your SimpliSafe® account

*Please Note: MFA Confirmation Codes can only be sent to US and UK phone numbers. If you are traveling internationally, we strongly suggest logging out and logging back into the SimpliSafe® Mobile App prior to your departure. This will keep you logged in to the app for 30 days.

App Error: Internet Not Found

The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.

As a first step, you’ll want to confirm if other devices are able to reach the Internet – such as using a laptop to browse a website.

If you are not able to reach the Internet, the next step you can take is to reset your router. To reset your router simply unplug it from power for 30-60 seconds, then plug it back in. Wait several minutes and try accessing the Internet again.

If you are able to access the Internet after taking those steps, please begin the setup process for your camera again.

If you cannot access the Internet after rebooting your router, please contact your Internet Service Provider (ISP) for further troubleshooting.

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

• Android 11 and above

• iOS 16.0 and above

Network Requirements:

• Your Wi-Fi network must have a password

• Your Wi-Fi network must be broadcasting at 2.4GHz

◦ SimpliSafe® cannot connect to 5GHz networks

· Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted

• Your SSID and password cannot exceed more than 31 characters each

• Your network must be configured as WPA2 or WPA2/3 Mixed Mode

◦ WPA3 only networks are not compatible with SimpliSafe® devices at this time

• Upload speed requirements based on live stream quality:

◦ 1080p or higher – 2 Mbps per camera

◦ 720p – 1.5 Mbps per camera

◦ 480p – 1 Mbps per camera

Unsupported Network Setups:

• Wi-Fi networks that require portal login

What does the signal strength next to my camera in the app indicate?

SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your modem/router to proactively identify connection issues in order for you to troubleshoot as necessary.

If you see a Fair or Poor status on the SimpliSafe® Mobile App next to your camera, we recommend running a Connection Check to identify the issue(s) that might be occurring between your network and camera. The Connection Check will test your camera’s connectivity, and provide you with a list of steps you can take to try and improve your signal strength.

To run a Connection Check:

1.Tap on the Cameras tab

2.Select the gear icon in the upper right corner

3.Choose the camera you wish to test the signal of

4.Click on Connection Check and follow the on-screen prompts to test your signal and upload speeds

See below for a brief overview of each of the different statuses:

Good

Good indicates that your camera has a strong connection between itself and your network.

Fair

A fair connection indicates that there may be a problem with your network connection, however, most cameras can still operate without many issues in this state.

Poor

A poor connection indicates there is an issue with the connection between your camera and network. We recommend addressing it so that you do not encounter issues with live streaming from your camera.

Note: Our first generation of cameras, SimpliCam® Wired Indoor Camera and Video Doorbell Pro are not compatible with this feature.

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

1.Make sure you have the latest version of the SimpliSafe® mobile app on your device.

2.In the mobile app, navigate to the “My System” gear on the bottom of the screen.

3.Select “Alerts & Notifications”.

4.Tap “Push Notifications” and then tap “Enable Critical Alerts”.

You can learn more about Critical Alerts in this Help Centre article.

What Does “Device Connection Problem” Mean and How to Resolve It

The app error “Device Connection Problem” occurs whenever the SimpliSafe® Mobile App cannot reach your Base Station. This can happen if the Base Station is not connected to its Wi-Fi or cellular backup*, or if your smartphone has a poor signal.

*In order for the Base Station to connect to its cellular backup, you must be subscribed to either our Pro, Pro Standard or Pro Premium Monitoring plans.

Troubleshooting the Base Station’s Connection

As a first step, you’ll want to make sure that your Base Station has a strong connection to your Wi-Fi network or your nearest cell tower.

To rule out any interference that could impact the Base Station’s connection, make sure that it is at least 3 feet off the ground and is on a non-dense material like wood or glass. The Base Station should also be in an open-air area, not enclosed in a place like a cabinet or closet.

The Base Station will also experience connection issues if it is placed near any of the following devices:

• Wi-Fi routers

• Televisions

• Wireless weather stations

• Larger appliances that emit radio frequency signals

If your Base Station is near any of these devices, we recommend moving it 3-5 feet away from them.

Resetting the Base Station can also help with re-establishing its connection to your network. Watch the video below for step by step instructions on how to reset the Base Station

https://sprcdn-assets.sprinklr.com/2088/c16c09ba-ed83-4a23-88c3-21fa50d81d63-264061663.mp4

Troubleshooting Your Smartphone’s Connection

If your smartphone has weak service, that can cause communication problems between it and the SimpliSafe® Mobile App. If you notice consistent service issues with your smartphone, please contact your carrier for further assistance.

This error can also be caused by a VPN or firewall blocking the SimpliSafe® Mobile App. If you have a VPN or firewall installed on your smartphone, try disabling it temporarily and then access the SimpliSafe® Mobile App again.

How to Restore Deleted CCTV Footage?

admin — Thu, 01 Jan 2026 11:55:20 +0000

How to Restore Deleted CCTV Footage? While the world advances in technology, people get access to tools that are considered smarter for personal and business use. CCTVs come in handy as they help to provide unwavering monitoring to personal and business premises.

They are therefore modern antitheft tools that everyone wants to install in their premises. However, they also face challenges with data loss and you must be prepared to face them to ensure you are getting the best from your CCTV installation.

If you ever accidentally delete CCTV footage or lose them by chance, you should never lose hope. This is because there are several methods to regain deleted CCTV footage just like there are methods to recover deleted files from other storage devices.

In this article, we will show you some of the top methods to use in case you lost CCTV files and need to recover them. We will also show you how to recover deleted video from CCTV with data recovery software, one of the best methods we recommend you use when in urgent need to restore lost footages.

How Are CCTV Footages Lost?

Other than deletion, which can be intentional or accidental, there are many other ways people lose CCTV footages. Just for example, your old footages could be overwritten by new ones! Other ways you can loss footage include:

· CCTV damaged by fire

· CCTV damaged by water or bad weather

· Damaged or corrupted CCTV SD card

· Hard drive failure

· Virus attack

It is possible to recover lost data from all the scenarios listed above including accidental deletion. However, the success depends on the timing and the tools used. Although not listed, people can also lose CCTV footage from theft! If your CCTV gadgets are not properly or safely installed, they could also become victims of theft. In that case, you may not recover recordings unless you have a backup system for all your footages.

How to Restore Deleted CCTV Footage

Ideally, there are several methods to restore deleted CCTV footage. In this section, we will show you some of these methods including how to use data recovery software to restore deleted CCTV footage. Read on and be sure to choose only the best method or one that you can perfectly execute without requiring to engage a paid up professional.

Method 1: Restore Deleted CCTV Footage from Backup

This is probably the easiest and effortless way to recover deleted CCTV footage. It just shows you how important it is to back up all your files including CCTV footages. Whether these are footages for your business premises or just home area, you must regard all the files with high importance. Backing them up regularly will demonstrate how important the videos are to you.

If you have some form of backup already, check the folders where the footage was backed up and search for the files you need. You could search by date to make your search faster and more efficient.

Remember, backup can either be local or cloud-based. If you use local backups on your personal computer, it is easier and quicker to recover them. Still, cloud backups are easier to recover too. Cloud backup is however better as it gives you timeless access to your footages regardless of your location.

Method 2: Restore Deleted CCTV Footage with Command Prompt

You may have just realized that you do not have any backups for your footages. Not the end of it at all. You can still restore your CCTV footages after accidental deletion. This time, you will use the Control Command Prompt.

To proceed with this method, follow the steps below.

Step 1: Press “Win + R” to launch and run CMD.

Step 2: In the open window, type “cmd.exe” then tap “Ok.”

Step 3: Now type “chkdsk X:/f” in the command to check for bad sectors and hit Enter. You will need to replace letter “X” with the specific drive letter for the drive with your footage.

Step 4: Type “Y” if the drive is in use and hit Enter. In case you cannot see any prompt, go to the next step.

Step 5: Run the command “attrib – h -r -s/s/dH:*-*” and hit Enter to restore deleted footage.

Method 3: Restore Deleted CCTV Footage with Data Recovery Software

If you are still not able to restore the deleted CCTV footages with command prompt, then you may need a more versatile approach. Data recovery software is a better way to restore lost files from a wide range of storage devices including CCTV.

Disk Drill by CleverFiles is one such software. It is one of the best-rated popular video recovery solutions you can trust today. Built with powerful features including quick scan and file preview, the software is trusted by many for offering the highest success rates in the market today.

Some of the top features that make it the go-to data recovery software for virtually all scenarios include:

· Multiple file formats including video, audio, documents, photos supported

· Quick scan and deep scan features

· It offers seamless preview for search results

· You can pause, continue or stop the scan process at any time

· User-friendly interface makes it good for learners and experts alike

· Free version available

If you want to proceed with data recovery with the best video recovery software, follow the steps below:

Step 1: Begin by downloading and installing Disk Drill on your windows computer.

Step 2: If your CCTV camera uses an SD card, connect it to the windows computer.

Step 3: Double click on Disk Drill to launch it and choose the drive with your CCTV footage from the list of available volumes.

Step 4: Tap the “search” button to start scanning for deleted videos.

Step 5: Preview the displayed results at the end of the recovery process. Disk Drill also allows you to observe progress and stop scanning when the videos you want have been identified.

Step 6: Hit the “Recover” button to restore the selected footages.

Conclusion

While it is easy to restore deleted CCTV footage, we recommend backing up all your videos so that you do not find yourself in a compromising situation next time. Also, we encourage that you use Disk Drill immediately if you lose data to ensure you always have a higher recovery chance.

How to Recover Deleted Files from a Dash Cam

Dash cams are very handy when it comes to recording road events. That is why it is now very common among many drivers. With the available types and models, you can easily choose suitable dash cams depending on your preferences.

However, like any other camera, they also require special attention and care to protect them from tear and wear. More importantly, you should protect them against data loss. Imagine getting yourself in an accident and you really need the video footage to defend an insurance claim only to be met with an error message – the video is nowhere to be found!

You don’t want to be part of this nightmare with lost dash cam footage. Although the process can be so complicated, the good news is that in many cases you will be able to recover deleted footage from dash cams.

We have prepared this guide to walk you through the process of recovering deleted dash cam files. We will make the process very simple and straightforward so that you have only a short time to comprehend and implement. You can also read about formatting SD card without losing your data here. Otherwise, read on to understand how to recover files from a dashcam and secure them.

How Do Dash Cams Store Footage?

Before attempting to recover deleted dash cam footage, it is important to first understand how they store video footage.

Generally, dash cams store video footage on microSD cards. The camera saves footages in a loop. This means that when the card is full, it overwrites older footage. Note that dash cams do not store footage the same way computers or phones store them.

Here, the files are split into smaller segments and the cam may store metadata separately from the video itself. This way, it may be very difficult to recover footage when lost due to any reason. This information is very crucial so that you know dash cam footage requires special care to avoid loss by whatever reason.

What Causes Lost Footage?

You might be asking yourself now – what causes lost footage? Ideally, other than accidental deletion, there are several other reasons that may lead to lost footage from dash cam. Some of these include:

· Faulty microSD card – the card may become corrupted or damaged. In such instances, you may not be able to gain access to the footage. We recommend you use a high-quality microSD card. The card should also be compatible with the dash cam in your car.

· Accident or damage – generally, the camera may have been exposed to an accident or damaged in one way or another.

· Accidental deletion – when this happens, you will need to stop using the cam and use a data recovery software or other method described below to recover the files.

Identifying the Type of Loss

Before you can begin any recovery process, it is advisable that you assess and identify the type of loss. It could be a loss caused by accidental deletion or disk corruption or other.

File corruption majorly occurs when your files are damaged or corrupted. Some of the factors that could contribute to disk corruption include a malfunctioning device or a power outage. Data recovery from such cases becomes very difficult but can still be executed using specialized data recovery software. Gross cases will require the services of a professional data recovery expert.

In this article, we focus on showing you how to recover deleted files. Accidental deletion happens when you unintentionally delete a file. There are higher chances of recovering deleted files but one must act swiftly and not wait for too long.

How to Recover Deleted Files from a Dash Cam

Method 1: Recover with In-Built Dash Cam Tools

Today, many dash cams are built with intuitive tools that support data recovery. You can easily use these tools to recover lost footage.

Look at the manual that came with your dash cam to find out if this feature is available. In some dash cams, there is an in-built file lock function. It protects important files from file overwrite or deletion making it easier to recover them. Simply unlock the file to recover lost footage.

Method 2: Recover with Software

Dash cam data recovery is also possible with data recovery software. If your cam did not come with in-built tools, try a good data recovery software. However, although there are many options available on the internet, you can only trust a few to do what they say they can do. Disk Drill is one of the best memory card recovery tool to try. With this tool, you will get quicker results and you can be sure to have the best recovery rate.

How to use it? Download and install the software on PC. Connect the dash cam or memory card to the PC. Launch the memory card recovery software and run disk scan. You will also get a preview of all your search results and can pause, continue or stop the search process midway as long as you have found what you are looking for.

Method 3: Recover with Professional Recovery services

There’s no way you are going to use Disk Drill and not get your files back. However, since you may be dealing with very crucial footage and do not want to gamble with lost videos as they can be standing in between you and a court case or even an insurance claim, we may recommend seeking professional services.

While these services can be very expensive, in some cases there is no guarantee of footage recovery either. But they are worth trying.

Whichever method you prefer to use, we recommend that you must act quickly. Do not wait too long after your footage is accidentally deleted. This is the only way you will increase the chances of your recovery.

How to Prevent Future Loss of Dash Cam Files

It is essential to regularly maintain your cam to ensure it always functions properly. You can also keep footage backups in safe storage areas just in case you lose them by accident from the dash cam. Below are some of the additional preventive measures:

· Check the power source – ensure you always have a reliable power source.

· Check the memory card – check the memory card regularly to ensure it functions well and that it is not full.

· Keep the camera lens clean – you need a clean lens to capture clear footage all the time.

Latest JFTech XmEye Firmwares 2026

admin — Fri, 19 Dec 2025 06:30:22 +0000

Latest JFTech XmEye Firmwares 2026, XMEye is video monitoring software for IPC and DVR. With cloud technology, easy log in by the device’s serial number to show the live view monitoring video to Android phone and do operation accordingly.

XMEye

XMEye is video monitoring software for IPC and DVR. With cloud technology, easy log in by the device’s serial number to show the live view monitoring video to Android phone and do operation accordingly.

Android

iOS

Computer

XMEye Pro

XMEye Pro is video monitoring software for IPC and DVR. With cloud technology, easy log in by the device’s serial number to show the live view monitoring video to Android phone and do operation accordingly.

Android

iOS

Computer

Latest JFTech XmEye Firmwares 2026

IPC Firmware (General Style)

Firmware Name	Firmware Version	Download Link
000869RK.1	IPC_AX620U_A8.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000729Q2.1	XMJP_IPC_LITEOS_GK7202V300_G4-GL_S38_HI3861L_V1.01.LITEOS.R01	Click Download
000807DB.1	IPC_XM530V200_X2S-WR-BL_WIFISSV6158M.6158M.Nat.dss.OnvifS_V5.00.R02	Click Download
000807B9.1	IPC_XM530V200_X2-WR2_WIFISSV6158M.6158M.Nat.dss.OnvifS_V5.00.R02	Click Download
000807DD.1	IPC_XM530V200_X6C-WEQ_WIFIATBM6012B_X.at6012b.Nat.dss.OnvifS_V5.00.R02 更改后IPC_XM530V200_X6C-WEQ_WIFIATBM6012BX_TB	Click Download
000869RL.1	IPC_AX620U_A4.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000759LK.1	IPC_GK7202V300_G3-WRD_S38.713g.Nat.dss.OnvifS_V5.00.R02	Click Download
000807C0.1	IPC_XM530V200_LPG-X4-WQ_WIFIHI3861L.3861l.Nat_V5.00.R02	Click Download
000659SQ.1	IPC_GK7205V200_G4H_S38.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000889S2.1	IPC_GK7205V500_G4SF.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000929ST.1	IPC_GK7201V200_G3H_S38.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000809SR.1	IPC_XM530V200_X4H.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000889S3.1	IPC_GK7205V500_G5SF.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000889SE.1	IPC_GK7205V500_G5-LQ.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000749T8.1	IPC_NT98566_IPG-N8-WQ-BL_WIFI.at6062u.Nat.dss.OnvifS_V5.00.R02	Click Download
Firmware Name	Firmware Version	Download Link
000807D1.1	IPC_XM530V200_LPG-X4-WEQ_WIFIHI3861L.3861l.Nat_V5.00.R02	Click Download
②00080767.1	②IPC_XM550V200_85X80.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000939ST.1	IPC_GK7201V200_G3H_WIFI.at6012bx.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000869RM.1	IPC_AX620U_A4-WQ_WIFI.at6062u.Nat.dss.OnvifS_V5.00.R02	Click Download
000929TA.1	IPC_GK7201V200_G3-4GQC-S_S38_4G.Nat.dss.OnvifS_V5.00.R02	Click Download
000807E5.1	IPC_XM530V200_X3-WR-V-BL_WIFISSV6158M.6158M.Nat.dss_V5.00.R02	Click Download
000949TP.1	IPC_GK7201V300_IPG-G2-WR-BL_S38_WIFI.6158M.Nat.dss.OnvifS_V5.00.R02	Click Download
000807DC.1	IPC_XM530V200_LPG-X4-4GEQ.Nat_V5.00.R02IPC_XM530V200_LPG-X4-4GEQ.Nat_V5.00.R02	Click Download
000759R5.1	IPC_GK7202V300_G4-WR-BL_S38.SV6355.Nat.dss_V5.00.R02	Click Download
000749TG.1	IPC_NT98566_N8F-LQ.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000807E8.1	IPC_XM530V200_IPG-X10-WEQ_WIFISSV6158M_TB.6158M.Nat.OnvifS_V5.00.R02	Click Download
000979TU.1	IPC_AX620E_A6.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000659SB.1	IPC_GK7205V200_G4-WQ-BL_S38.Nat.OnvifS_V5.00.R02	Click Download
000309MD.1	IPC_XM550_RB85X40M-B_WIFIXM713G.713g.Nat.dss.OnvifS_V5.00.R02	Click Download
000659U8.1	IPC_GK7205V200_EY4A-U_S38_4G.Nat.dss_V5.00.R02	Click Download
Firmware Name	Firmware Version	Download Link
000807E4.1	IPC_XM530V200_X4-WE2Q_WIFISSV6158M.6158M.Nat_V5.00.R02	Click Download
000807E3.1	IPC_XM530V200_X4-WE2Q_WIFISSV6158M.6158M.Nat_V5.00.R02	Click Download
000807E7.1	IPC_XM530V200_X4-WE2Q2_WIFISSV6158M.6158M.Nat_V5.00.R02	Click Download
000979RO.1	IPC_AX620E_A4-4GQ_4G.Nat.dss.OnvifS_V5.00.R02	Click Download
000A07F3.1	IPC_XM535D1_X6E-WEQ_WIFIATBM6012BX_TB.at6012bx.Nat.OnvifS_V5.00.R02	Click Download
000A07F8.1	IPC_XM535W1_X3-WQ-A_WIFIATBM6012BX_TB.at6012bx.Nat.dss.OnvifS_V5.00.R02	Click Download
000979U7.1	IPC_AX620E_A6-W_WIFI.at6012bx.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000979U6.1	IPC_AX620E_A6-4G_4G.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000949U5.1	IPC_GK7201V300_G2-WR-V_S38_WIFI.6158M.Nat_V5.00.R02	Click Download
000807FE.1	IPC_XM530V200_X2C-WR-V_WIFISSV6158M.6158M.Nat.dss_V5.00.R02	Click Download
000847FB.1	IPC_XM533W1_X3-WQ-B_WIFISSV6158M_TB.6158M.Nat.OnvifS_V5.00.R02	Click Download
000847ED.1	IPC_XM533W1_X3-WR-B_WIFISSV6158M.6158M.Nat.dss.OnvifS_V5.00.R02	Click Download
000807D9.1	IPC_XM530V200_X4C-WQ-BL_WIFISSV6355_TB.6355.Nat.dss.OnvifS_V5.00.R02	Click Download
000807F9.1	IPC_XM530V200_X3-4GR-V.Nat.dss_V5.00.R02	Click Download
000659N4.1	IPC_GK7205V200_G4-WQ_S38.713g.Nat.dss.OnvifS_V5.00.R02	Click Download
Firmware Name	Firmware Version	Download Link
000A29TX.1	IPC_RV1106G2_LPG-R4-4GEQ_4G.Nat_V5.00.R02	Click Download
000A29U9.1	IPC_RV1106G2_LPG-R4C-4GEQ_4G.Nat_V5.00.R02	Click Download
000889TV.1	IPC_GK7205V500_G5S-WQ_WIFI.at6062u.Nat.dss.OnvifS_V5.00.R02	Click Download
000889TW.1	IPC_GK7205V500_G5S-4GQC_4G.Nat.dss.OnvifS_V5.00.R02	Click Download
000729MI.1	XMJP_IPC_LITEOS_GK7202V300_LPG-G4-4GQ_S38_AIR780E_V1.01.LITEOS.R01	Click Download
000809TY.1	IPC_XM530V200_X6-LEQ.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000849UF.1	IPC_XM533W1_X3-WR-B-V2_WIFIATBM6132BS.at6132bs.Nat.dss.OnvifS_V5.00.R02	Click Download
000807EA.1	IPC_XM530V200_LPG-X4-WR_WIFISV32WB0X.sv32wb0x.Nat_V5.00.R02	Click Download
000A06cd.1	IPC_XM535D1_X3-WE2Q_WIFIATBM6012B_X.at6012bx.Nat.OnvifS_V5.00.R02	Click Download
000807FC.1	IPC_XM530V200_X4C-WER-V_WIFISSV6158M.6158M.Nat_V5.00.R02	Click Download
000959TC.1	IPC_GK7201V300_LPG-G3-WQ_WIFI.sv32wb0x.Nat_V5.00.R02	Click Download
000A29UV.1	IPC_RV1106G2_LPG-R4C-4GQ_4G.Nat_V5.00.R02	Click Download
000929TR.1	IPC_GK7201V200_G3-WQ-S_S38_WIFI.at6012bx.Nat.dss.OnvifS_V5.00.R02	Click Download
000759UN.1	IPC_GK7202V300_G3-WRD-BL_S38.at6012bx.Nat.dss_V5.00.R02	Click Download
000809V1.1	IPC_XM530V200_X6-WEQ-V2_WIFIATBM6132BS.at6132bs.Nat.dss.OnvifS_V5.11.R02	Click Download
Firmware Name	Firmware Version	Download Link
000779SU.1	IPC_GK7202V300_LPG-G5-WQ_WIFI.sv32wb0x.Nat_V5.00.R02	Click Download
000849W2.1	IPC_XM533W1_X4C-WQ-B_WIFISSV6158M_TB.6158M.Nat.OnvifS_V5.00.R02	Click Download
000A0802.1	IPC_XM535D1_X4C-WER-A_WIFISSV6158M.6158M.Nat.OnvifS_V5.00.R02	Click Download
000979TT.1	IPC_AX620E_A5.Nat.dss.OnvifS.HIK_V5.00.R02	Click Download
000809UY.1	IPC_XM530V200_X3S-WQ-BL_WIFIATBM6012BX_TB.at6012bx.Nat.dss.OnvifS_V5.00.R02	Click Download
000949VZ.1	IPC_GK7201V300_G2-4GR-V_S38_4G.Nat_V5.00.R02	Click Download
000979VM.1	IPC_AX620E_A5-4G_4G.Nat.dss.OnvifS.HIK_V1.00.T01	Click Download
000A29UU.1	IPC_RV1106G2_LPG-R4-4GQ_4G.Nat_V5.02.R02	Click Download
000A39W6.1	IPC_RV1106_R5-WQ_WIFI.at6062u.Nat.OnvifS_V5.01.R02	Click Download
000A39W6.1	IPC_RV1106_R5-WQ_WIFI.at6062u.Nat.OnvifS_V5.01.R02	Click Download
000729MQ.1	XMJP_IPC_LITEOS_GK7202V300_LPG-G4-4GQEU_S38_4G_V1.01.LITEOS.R01	Click Download
000A29V3.1	IPC_RV1106G2_LPG-R4C-WEQ_WIFI.ws3853v.Nat_V5.01.R02	Click Download
000A29V2.1	IPC_RV1106G2_LPG-R4C-WQ_WIFI.ws3853v.Nat_V5.01.R02	Click Download
000889WY.1	IPC_GK7205V500_G5F-LQ.Nat.dss.OnvifS.HIK_V1.00.T01	Click Download
000A09WJ.1	IPC_XM535D1_X6M-4GEQ-A.Nat_V5.00.R02	Click Download
Firmware Name	Firmware Version	Download Link
000A79W5.1	IPC_RV1103_LPG-R4C-4GEQ-C_4G.Nat_V5.01.R02	Click Download
000A09WN.1	IPC_XM535D1_X4-4GE2Q.Nat_V5.00.R02	Click Download
000959VG.1	IPC_GK7201V300_LPG-G3-WM_WIFI.sv32wb0x.Nat_V5.00.R02	Click Download
000A79X1.1	IPC_RV1103_LPG-R8-4GEQ_4G.Nat_V5.01.R02	Click Download
000999WP.1	IPC_XM210_X2-WR-T_S38_V5.01.R02	Click Download
000769XU.1	IPC_NT98560_N12.Nat.dss.OnvifS.HIK_V1.00.T01	Click Download
000A79YD.1	IPC_RV1103_LPG-R4S-4GQ_4G.Nat_V5.01.R02	Click Download
000A09YK.1	IPC_XM535D2_X9-WE2Q_WIFIATBM6132CU.at6132cu.Nat_V5.00.R02	Click Download
000A19WS.1	IPC_XM232_X6S-WEQ-H_S38_WIFI.at6132cu.Nat.dss.OnvifS_V5.00.C01	Click Download
000A79YJ.1	IPC_RV1103_LPG-R4-4GEQ-C_4G.Nat_V5.01.R02	Click Download
000A79YL.1	IPC_RV1103_LPG-R4-4GQ-C_4G.Nat_V5.01.R02	Click Download
000849YZ.1	IPC_XM533W1_X3S-WC-B_WIFIATBM6132BS.at6132bs.Nat.dss.OnvifS_V5.00.R02	Click Download
000B19TU.1	IPC_AX620Q_A6.Nat.dss.OnvifS.HIK_V1.00.T01	Click Download
000A79YO.1	IPC_RV1103_LPG-R6-4GE2Q_4G.Nat_V5.01.C02	Click Download
000A49YE.1	IPC_GK7202V330_LPG-G4S-WQ-N_WIFI.ws3853v.Nat_V5.04.R02	Click Download
Firmware Name	Firmware Version	Download Link
000A19WT.1	IPC_XM232_X4C-WER-H_S38_WIFI.at6031s.Nat.OnvifS_V5.00.C01	Click Download
000A79ZB.1	IPC_RV1103_LPG-R4S-4GQ-V2_4G.Nat_V5.01.C02	Click Download
000809ZL.1	IPC_XM530V200_X4-WQ2-BL_WIFIATBM6012BX_TB.at6012bx.Nat.dss.OnvifS_V5.00.X02 https://download.xm030.cn/d/MDAwMDE4NTk=	Click Download
000B19U6.1	IPC_AX620Q_A6-4G_4G.Nat.dss.OnvifS.HIK_V1.00.T01	Click Download
000A19X0.1	IPC_XM232_X3-WQ-H_S38_WIFI.at6012bx.Nat.OnvifS_V5.00.C01	Click Download
000B19U7.1	IPC_AX620Q_A6-W_WIFI.at6012bx.Nat.dss.OnvifS.HIK_V1.00.T01	Click Download
000889ZX.1	IPC_GK7205V500_G5SH.Nat.dss.OnvifS.HIK_V1.00.T01	Click Download
000889ZW.1	IPC_GK7205V500_G4SH.Nat.dss.OnvifS.HIK_V1.00.T01	Click Download
000929QB.1	IPC_GK7201V200_G3-WQ-G_S38_WIFI.at6012bx.Nat.dss.OnvifS_V5.00.C01	Click Download

Video Recorder Firmware (YK Style)

Firmware Name	Firmware Version	Download Link
C6380203	NBD8008R-PL	Click Download
C6380206	NBD8008R-YL-EP	Click Download
C6380208	NBD8008R-PL-EP	Click Download
C6380209	NBD8004R-PL-EP	Click Download
C638020B	AHB8008T-GL	Click Download
C638020D	AHB8004T-GL	Click Download
C638020E	NBD8004R-YL-EP	Click Download
C638020F	NBD8008R-PWS	Click Download
C638020G	AHB8016T-MH	Click Download
C638020H	AHB8008R-MH	Click Download
C638020K	NBD7904T-PL-XPOE	Click Download
C638020N	NBD8004R-FWS	Click Download
C638020P	AHB8032F-LM	Click Download
C638020Q	AHB8016T-LME	Click Download
C638020R	AHB8004R-GS	Click Download
Firmware Name	Firmware Version	Download Link
C638020S	AHB8004R-MH	Click Download
C638020V	AHB8008R-LME	Click Download
C638020W	AHB8016F-GL	Click Download
C638020X	AHB8032F-LME	Click Download
C638020Y	AHB8004R-GS-4PWS	Click Download
C638020Z	NBD8032H-UL	Click Download
C6380211	NBD8908T-PL-XPOE	Click Download
C6380212	NBD8904T-GS-XPOE	Click Download
C6380213	AHB8004R-GS-4PWS2	Click Download
C638021G	AHB7804R-LMS-V5	Click Download
C638021L	NBD8008R-PWS-V2	Click Download
C638021T	AHB80N08R-GS	Click Download
C6380227	AHB80N04R-MH	Click Download
C6380228	AHB80N08R-LME	Click Download
C6380230	AHB80N04R-GS	Click Download
Firmware Name	Firmware Version	Download Link
C6380232	AHB80N16T-LME	Click Download
C6380233	NBD80S16S-KL	Click Download
C6380235	NBD88X09S-KL	Click Download
C6380237	NBD80X09S-UL	Click Download
C6380238	NBD80X24RA-KL	Click Download
C6380239	AHB88X04R-LM	Click Download
C638023A	AHB80X04R-MH	Click Download
C638023B	NBD90X08V-PW	Click Download
C638023D	NBD80X16S-KL	Click Download
C638023E	NBD80X08S-QWG	Click Download
C638023F	NBD89X04T-PL-XPOE	Click Download
C638023G	AHB80N16T-LM	Click Download
C638023H	AHB80N04T-GL	Click Download
C638023M	AHB80N16T-LM-V2	Click Download
C638023N	AHB80N16T-LME-V2	Click Download
Firmware Name	Firmware Version	Download Link
C638023O	NBD9008N-QW	Click Download
C638023P	AHB88N04R-LM	Click Download
C638023W	NBD80S08S-QWG	Click Download
C638023X	NBD80N32RA-KL	Click Download
C638023Y	NBD89N08T-PLC-XPOE	Click Download
C6380243	NBD8008S-UWR	Click Download
C6380247	NBD90S08N-QW	Click Download
C6380248	AHB80N16T-GS	Click Download
C6380249	AHB80N32F-LME	Click Download
C638024C	NBD80N16RA-KL	Click Download
C638024D	NBD80X09RA-KLR	Click Download
C638024P	AHB80N16F-GL	Click Download
C638024Q	NBD80S09S-KLC	Click Download
C638024R	NBD80N32RA-KL-V3	Click Download
C638024S	AHB80N16T-LME-V3	Click Download
Firmware Name	Firmware Version	Download Link
C638024U	AHB80N04R-MH-V3	Click Download
C638024V	AHB80N08R-LME-V3	Click Download
C638024X	NBD80N64H-ULE	Click Download
C638024Y	NBD80N16RA-KL-V3	Click Download
C638024Z	AHB80N08R-GS-V3	Click Download
C6380250	AHB80N16T-LM-V3	Click Download
C6380251	NBD88X16S-KL-V3	Click Download
C6380254	NBD80X08S-QWG-V3	Click Download
C638025B	NBD80N36RA-KL-V3	Click Download
C638024T	AHB80N04R-GS-V3	Click Download

Video Recorder Firmware (General Style)

Firmware Name	Firmware Version	Download Link
00000125	NBD7908T-Q	Click Download
00000126	AHB7808R-LM	Click Download
00000127	NBD7904T-Q	Click Download
00000128	NBD7904T-PL	Click Download
00000129	NBD7904T-P	Click Download
00000130	NBD8004T-QT	Click Download
00000131	AHB7804R-LMS	Click Download
00000132	DBD7004E-P	Click Download
00000133	AHB7804R-MS	Click Download
00000135	AHB7032F-LM	Click Download
00000136	NBD8032H-Q	Click Download
00000140	AHB7008T-MH-V2	Click Download
00000141	NBD8008T-Q	Click Download
00000142	AHB7004T-MH-V2	Click Download
00000143	NBD8016H-Q	Click Download
Firmware Name	Firmware Version	Download Link
00000144	AHB7808R-MS	Click Download
00000146	AHB7016T-MH-V2	Click Download
00000148	AHB7008T-LM-V1	Click Download
00000149	AHB7804R-MH-V2	Click Download
00000151	AHB7808R-MH-V2	Click Download
00000152	NBD8904T-Q	Click Download
00000153	NBD8908T-Q	Click Download
00000155	AHB7032F-LM-V2	Click Download
00000156	AHB7808R-MS-V2	Click Download
00000157	NBD7804R-FW	Click Download
00000158	NBD7004T-FW	Click Download
00000159	NBD8016H-QT	Click Download
00000160	MVB7004L-LM	Click Download
00000161	NBD8064H-P	Click Download
00000162	NBD8128H-Q	Click Download
Firmware Name	Firmware Version	Download Link
00000163	NBD7016T-F-V2	Click Download
00000164	NBD7816R-F-V2	Click Download
00000168	NBD7804R-PW	Click Download
00000169	AHB7804R-MS-V2	Click Download
00000170	AHB7008T-GS-V3	Click Download
00000171	AHB7004T-GS-V3	Click Download
00000172	AHB7016T-GS-V3	Click Download
00000175	AHB7016F-GL-V4	Click Download
00000176	AHB7804T-MS-V2	Click Download
00000177	AHB7808T-MS-V2	Click Download
00000178	NBD7004T-PW	Click Download
00000179	NBD8032H-P	Click Download
00000180	AHB7016F-GS-V3	Click Download
00000182	AHB7032F-GS-V3	Click Download
00000183	NBD8004T-QW	Click Download
Firmware Name	Firmware Version	Download Link
00000185	NBD8916F-Q	Click Download
00000186	XM-JPN1-W	Click Download
00000188	NBD8016T-Q	Click Download
00000189	NBD8032H-QE	Click Download
00000191	AHB7804R-LM-V3	Click Download
00000192	NBD7008T-PL-V2	Click Download
00000194	AHB7004T-LME-V3	Click Download
00000195	AHB7008T-LME-V3	Click Download
00000196	AHB7016T-LME-V3	Click Download
00000197	NBD8025R-PL	Click Download
00000200	NBD7004R-FWS	Click Download
00000201	NBD7004R-PWS	Click Download
00000202	NBD8016R-PL-V2	Click Download
00000203	NBD8008R-PL	Click Download
00000206	NBD8008R-YL-EP	Click Download
Firmware Name	Firmware Version	Download Link
00000208	NBD8008R-PL-EP	Click Download
00000209	NBD8004R-PL-EP	Click Download
0000020B	AHB8008T-GL	Click Download
0000020D	AHB8004T-GL	Click Download
0000020E	NBD8004R-YL-EP	Click Download
0000020F	NBD8008R-PWS	Click Download
0000020G	AHB8016T-MH	Click Download
0000020H	AHB8008R-MH	Click Download
0000020I	INBD8008T-QV	Click Download
0000020J	MVR7004V-LM	Click Download
0000020K	NBD7904T-PL-XPOE	Click Download
0000020N	NBD8004R-FWS	Click Download
0000020P	AHB8032F-LM	Click Download
0000020Q	AHB8016T-LME	Click Download
0000020R	AHB8004R-GS	Click Download
Firmware Name	Firmware Version	Download Link
0000020S	AHB8004R-MH	Click Download
0000020U	AHB7016T-LM-V5	Click Download
0000020V	AHB8008R-LME	Click Download
0000020W	AHB8016F-GL	Click Download
0000020X	AHB8032F-LME	Click Download
0000020Y	AHB8004R-GS-4PWS	Click Download
0000020Z	NBD8032H-UL	Click Download
00000211	NBD8908T-PL-XPOE	Click Download
00000212	NBD8904T-GS-XPOE	Click Download
00000213	AHB8004R-GS-4PWS2	Click Download
0000021L	NBD8008R-PWS-V2	Click Download
0000021Q	NBD8004RA-ULA	Click Download
0000021T	AHB80N08R-GS	Click Download
00000227	AHB80N04R-MH	Click Download
00000227（1）	AHB8004R-MH-NVT	Click Download
Firmware Name	Firmware Version	Download Link
00000228	AHB80N08R-LME	Click Download
00000230	AHB80N04R-GS	Click Download
00000232	AHB80N16T-LME	Click Download
00000233	NBD80S16S-KL	Click Download
00000238	NBD80X24RA-KL	Click Download
0000023A	AHB80X04R-MH	Click Download
0000023E	NBD80X08S-QWG	Click Download
0000023F	NBD89X04T-PL-XPOE	Click Download
0000023G	AHB80N16T-LM	Click Download
0000023H	AHB80N04T-GL	Click Download
0000023M	AHB80N16T-LM-V2	Click Download
0000023N	AHB80N16T-LME-V2	Click Download
0000023S	NBD9004Q-UW	Click Download
0000023V	NBD90X04Q-UW	Click Download
0000023X	NBD80N32RA-KL	Click Download
Firmware Name	Firmware Version	Download Link
0000023Y	NBD89N08T-PLC-XPOE	Click Download
00000244	MVB80X04M-HL-S	Click Download
0000024P	AHB80N16F-GL	Click Download
0000024S	AHB80N16T-LME-V3	Click Download
0000024V	AHB80N08R-LME-V3	Click Download
0000024Z	AHB80N08R-GS-V3	Click Download
00000250	AHB80N16T-LM-V3	Click Download
00000259	AHB80N04R-LM-V3	Click Download
0003114A	AHB7804R-MH-V3	Click Download
0003121G	AHB7804R-LMS-V5	Click Download
0003121H	AHB8804R-LMS	Click Download
00031235	NBD88X09S-KL	Click Download
00031239	AHB88X04R-LM	Click Download
0003123P	AHB88N04R-LM	Click Download
00031251	NBD88X16S-KL-V3	Click Download
Firmware Name	Firmware Version	Download Link
00031255	AHB88X08R-LM-V3	Click Download
J8780221	NBD8032H8-KEY	Click Download
0000024U	AHB80N04R-MH-V3	Click Download
00031252	AHB88X04R-LM-V3	Click Download
00031236	AHB88X04R-MH	Click Download
0000025Q	AHB80N04V-MH	Click Download
0000025S	AHB80N08V-LME	Click Download

Video Recorder Firmware (JFPro Style)

Firmware Name	Firmware Version	Download Link
N95C524Q	NBD80S09S-KLC	Click Download
N95C525J	NBD89S08S-KL	Click Download
N95C5260	NBD89S08V-KL	Click Download

APP

Icsee

Network Intelligent Monitoring Device Management App

Scan to download

JLink

ftware customized specifically for VIOT devices.

Scan to download

XMEye pro

Network Intelligent Monitoring Device Management App

Scan to download

PC Software

VMS Pro

VMS Pro is an intelligent, user-friendly real-time preview and playback software suitable for various monitoring scenarios.

Click Download

Players, etc

player

H.264, H.265 video file dedicated player

Click Download

DiskPlayer

Read video files stored on the device’s hard drive and TF card

Click Download

DeviceManage Upgrade Tool

Device IP Search and Upgrade Tool

Click Download

VideoConver

Backup files in H.264 and H.265 formats are converted to AVI, MP4 formats.

Click Download

Product Manual

JFtech Module Manual

JFtech Module&motherboard manual

Click Download

JFtech Product Manual

Click Download

Please make sure the DVR system has been connected to your router via the Ethernet cable. You can check the network connection status from the Startup Wizard.

Get the Serial Number from Main Menu > System > Info. > Version or the QR code in Startup Wizard.

Download and Install the App

Search and download XMEye into your mobile device from App Store/Google Play or scan the QR codes below to download.

Tip:

An alternative option to download and install the App is to scan the QR code from the Startup Wizard.

Add the DVR System to the App

Launch XMEye App after installing, then follow these steps to add the DVR system.

Step 1:

Step 2:

Log in to XMEye with your user name and password, then tap ‘+’ on the upper right corner. Enter the information required on the interface of Add Device, then tap OK to add the device.

Device Name:

Set a name for your DVR system

Serial Numer:

Get the serial number from Main Menu > System > Info. > Version or the QR code from Startup Wizard.

Username (Default is admin):

Enter admin if you did not change it in the Startup Wizard.

Password (Default is null):

Enter the password of DVR you set in the Startup Wizard. If it’s changed, please enter the new password.

Live Video

After successfully adding the DVR, it will be listed on the interface of Device List. Tap the icon and Start Preview to view the live videos from all channels.

Tips:

① A blue icon indicates the DVR system is online, while the grey one indicates it’s offline. You can tap to confirm the information you entered.

② Tap on the name of the device to list all the cameras, you can select some certain channels to preview.

Function Overview of the Live Video

• Tap to enter the detailed settings of the channel. You can set the record plan, alarms, and more here.

• Tap icon to capture a picture and save to your mobile device.

• Tap to start recording; tap it again to end and save the video to your mobile device.

• Tap to display the live video from one channel on the screen. You can slide it leftward to show the live video from another channel.

• Tap to display the live video from 4 channels on the screen, so do and .

• Tap to switch the image quality from SD to HD. SD is recommended for smoother streaming.

Video Playback

Tap on the interface of live video to play the video recorded in the Hard Disk Drive of the DVR system. Tap on the top right of Remote Video, it will switch to

• stands for one screen displayed on the interface, while indicates 4 screens.

• Tap to add another channel.

• Slide leftward or rightward on the timeline to check the videos recorded by time.

• Alarm Record stands for the videos recorded when the camera detected motion, human shape, or more.

Video Backup

Tap on the interface of Live Video, then tap Record Download to back up the videos to your mobile device.

Install Nest Cam Ultimate Guide

admin — Sat, 13 Dec 2025 07:22:30 +0000

At Google Nest Cam, we make products that are beautiful, helpful and easy to use. The Nest app is no exception. Control your Nest thermostat, arm and disarm your Nest Secure alarm system, see your home with Nest Cam, and get an alert if Nest Protect goes off – all in one place. And receive notifications on your Android phone or tablet.

Nest uses sensors, algorithms, and the location of your phone to do the right thing automatically, turning off the heat and turning on the camera when you leave. Forget to set the alarm? It will notice, and send you a Remind Me alert.

Nest Learning Thermostat and Nest Thermostat E

Thermostats that program themselves to help you save energy.

– Change the temperature from the subway or the sofa using your phone.
– See how much energy you used, and why.
– View and edit your schedule.
– Get extreme temperature alerts before your home gets too cold.

Nest Secure alarm system

– Arm and disarm your home remotely from the app.
– Receive a Remind Me alert if you leave home and forget to set the alarm.
– Receive a security alert on your phone telling you what triggered the alarm – a door or window opening, or someone entering a room.

Nest Protect

The smoke and carbon monoxide alarm that thinks, speaks, and alerts your phone.

– Get an alert if Nest Protect senses smoke or carbon monoxide. (Requires Wi-Fi and a working internet connection.)
– Silence an alarm from your phone with App Silence. (Nest Protect 2nd gen only.)
– See the status of your batteries, sensors, and Wi-Fi connection.
– Run a Safety Checkup to test all your alarms at once. (Nest Protect 2nd gen only.)
– See your Safety History so you know when alerts happened and why.

Nest Cam IQ Indoor and Outdoor, Nest Cam Indoor, Nest Cam Outdoor, and Dropcam

The security cameras that let you see your home on your phone, inside and out.

– Get alerts when there’s activity, and talk back to get someone’s attention.
– See what you missed with snapshots of the last three hours.
– Check in 24/7 with crisp 1080p HD video (Nest Cam and Dropcam Pro only).
– Get person alerts (or familiar face alerts with Nest Cam IQ) and up to 30 days of video history when you subscribe to Nest Aware. (Subscription service sold separately.)

Nest Hello

Know who’s knocking.

– 24/7 video streaming means you’ll never miss a moment.
– Designed to show you everything at your doorstep – people head to toe, or packages on the ground.
– Knows the difference between a person and a thing.
– Notifies you about visitors, even if they don’t ring the bell.
– HD Talk and Listen lets you have a seamless conversation with someone at your door.
– When you can’t answer the door, quick responses let you reply to visitors with prerecorded audio messages.

Nest x Yale Lock

The lock for a more secure connected home.

– Instead of sharing keys, assign passcodes to people you trust in the Nest app.
– Get an alert when someone locks or unlocks the door.
– With Home/Away Assist and Auto-Lock, your door can lock itself when you leave.

Some features require a working internet connection, Wi-Fi, and/or Bluetooth.

You can place your Google Nest Cam Indoor (wired, 3rd gen) on a horizontal surface using the stand on its own, or on another surface using the mounting plate. To help you install your Nest camera correctly, we’ve prepared a series of clear installation steps.

What you’ll need for installation

• Power drill and 7/64 in (3 mm) drill bit or ¼ in (6mm) masonry bit (for wall anchor)

• #2 Phillips screwdriver

• Step ladder

• Extension cord (optional)

Installation video

Step 1: Add your Nest camera to the Google Home app

To begin, set up your camera with the Home app. When the app asks you which product you’re adding, make sure that you select Nest Cam Indoor (wired, 3rd gen).

• The app has the full instructions you’ll need to install your camera, and will walk you through installation step by step.

• When your camera is installed, you’ll be guided through the setup process.

Step 2: Plug in your Nest camera

Place your Nest camera close to where you plan to use it. If you plan to mount it, wait until you’ve set up your Nest camera in the Google Home app.

Your device will play a chime and its light will turn blue once it’s connected to a power source. Wait for the Nest camera’s light to turn blue before you tap Next.

Step 3: Choose a location for your Nest camera

1.In the “Where is this device?” screen, tap the name of the existing room or location where you’ll place your Nest camera. You can also choose to create a new room.

2.Tap Next.

3.Create a unique name for your device and tap Next.

4.Your Google Home app will begin to install any available updates.

• If the installation is interrupted, perform a factory reset.

• If the installation is successful, you’ll be able to access the live video.

If the live video isn’t available or the video stream is interrupted, try to move your Wi-Fi router or Nest camera.

Step 4: Mount your Nest camera to the wall

Skip this step if you’ll place your device on a flat, horizontal surface instead.

1.Gather all of your tools along with your Nest Cam.

2.Watch the installation video.

3.Choose where to mount your Nest Cam.
Important: If you plan to use familiar face detection, ensure that your visitors will approach the camera at an angle where their faces are visible.

• Look for a flat surface on the wall 6 to 6.5 ft (1.8 to 2 m) above the ground.

• Place your device where you plan to mount it to check your camera’s live view. Use an extension cord if needed

4. Remove the wall plate.

a. Hold the top of the camera base with one hand.

b. Press against the bottom of the camera base with your other hand.

c. Twist 30° counter clockwise.

Step 5: Screw in the wall plate

Important:

• You may need to use wall anchors on drywall, brick, stone, masonry, or stucco. If you do, drill pilot holes with a 1/4 in (6 mm) it before inserting the anchors.

• Don’t use the wall anchors on wood.

1.Hold the wall plate against the wall.

2.Align the screw holes parallel to the ground.

3.Mark the position of the holes.

4.Remove the plate.

5.Drill pilot holes with a 7/64 in (3 mm) bit.

6.Screw in the wall plate.

7.Hold the plate up to the wall and insert the screws.

Step 6: Position and attach your camera

Important: There should be a little space between the wall plate and the base to leave room for the wire.

1.Turn the base of the camera so that the arrow is pointing upward.

2.Turn the camera head 180° so the wire is at the top of the camera.

3.Run the cable through the vertically aligned gaps in the base.

4.Line up the markers on the base and the camera.

5.Twist the camera 30° clockwise to secure it to the wall plate.

Step 7: Adjust the camera angle

Important: Make sure the view includes the areas and level of details that you want, especially if you’re using familiar face detection.

1.Use the included camera clip and screw for Nest cameras you’ll mount on a spot higher than 6.5 ft (2 m).

2.Secure the cable to the wall 6 in (15 cm) below the camera using the camera clip and screw. Drill in a pilot hole with:

• 7/64 in (3 mm) bit for the screw.

• ¼ in (6 mm) bit for the wall anchor.

If the Nest camera’s view is upside down, you can flip the view in Settings when you’re done with setup.

Step 8: Additional settings

Your Nest camera comes with Event Video Preview which saves what your camera detects from the past 3 hours. When disabled, you’ll only see the live video stream. Turning on event recording will also enable person detection.

To enable event recording, turn on Video recording.

Afterwards, you can adjust your microphone settings. If you turn off these settings, you’ll hear the audio of your live video stream but not in the saved video history.

To enable audio recording:

• Turn on Microphone.

• Turn on Audio recording.

Troubleshooting

During setup, you may experience issues with:

• Help messages and codes.

• Connection.

• Power.

• Video quality.

To troubleshoot these issues, refer to Get more help with setup and installation.

Privacy issues

Depending on where you live, you’ll need to display a notice informing people that your Nest camera is currently recording video footage.

Set up your Nest camera in the Google Home or Nest app

If you have a new Google Nest camera or you need to re-add your camera, download the Google Home or Nest app.

You need the app to connect your camera to Wi-Fi and get recorded video. Use the app to guide you through setup and installation.

Before you begin

To begin setup, you need:

• Your Nest camera

• A 2.4 GHz and 5GHz Wi-Fi connection

• A compatible mobile device:

• Android phone or tablet with Android 9.0 or later (Android 5.0 or later for Nest app setup)

• iPhone or iPad with iOS 16.1 or later

• Your Bluetooth turned on

• Latest version of the Google Home app

Important: You need to scan a QR code on the back or bottom of your camera when you add it to the app. To make sure you can access the QR code, connect your camera to the app before you install or mount it.

Step 1: Download or update the app you need

Depending on which camera model you have, use either the Google Home app or Nest app to set it up. Download the one you need from the Apple App Store or the Google Play Store.

Use the Google Home app to set up the following Nest cameras:

• Nest Cam Indoor (wired, 3rd gen)

• Nest Cam Outdoor (wired, 2nd gen)

• Nest Cam (wired)

• Nest Cam with Floodlight

• Nest Cam (battery)

Use the Nest app to set up the following Nest cameras:

• Nest Cam IQ Indoor

• Nest Cam IQ Outdoor

• Nest Cam Indoor

• Nest Cam Outdoor

Step 2: Add your camera to the app with the QR code

Choose the instructions that match the app you use to set up your camera.

Google Home app

Nest app

Add your camera to the Google Home app after setup

Tip: If you already signed into the Nest app with a Google Account, your Nest camera should automatically appear in your home in the Google Home app.

After setup in the Nest app, you can add your Nest camera to your home in the Google Home app. This lets you control your camera and other compatible connected devices, like a smart bulb or Google speaker in one place.

Learn how to set up smart devices in the Google Home or Nest app.

Step 3: Install your camera

The app gives you basic installation instructions to mount or install your Nest camera. If you need more tips for your camera, select your camera below for detailed instructions.

Get instructions for indoor cameras


Nest Cam Indoor (wired, 3rd gen)	Nest Cam (battery)

Nest Cam (wired)	Nest Cam IQ Indoor
	.
Nest Cam Indoor

Get instructions for outdoor cameras


Nest Cam Outdoor (wired, 2nd gen)	Nest Cam with Floodlight

Nest Cam Outdoor	Nest Cam IQ Outdoor
	.
Nest Cam (battery)

Step 4: Learn how to use your camera

To help you get started with your camera, we selected the most important articles you should read in our Get started using your Nest camera article.

Troubleshoot issues during setup

During setup, the app lets you connect your camera to Wi-Fi, personalize settings, check the video quality, and more.

If you have any issues, here are some quick tips.

Help messages and codes

Important: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera.

If a help message with the code appears in the app, get detailed troubleshooting help from our interactive troubleshooting tool for Nest cameras and doorbells.

Connection issues

If you can’t find your Wi-Fi network, or if your camera has trouble with its Wi-Fi connection, here are a few things you can do to try and fix the issue:

1.Wait a few minutes, then try to connect your camera again.

2.Move your camera closer to your Wi-Fi router to improve the signal.

3.Reduce wireless interference.

4.Restart your router.

5.If you have a hidden Wi-Fi network, you need to type in the network name (SSID) manually.

For more tips, refer to Troubleshoot adding Nest camera to the app.

Power Issues

Signs that your camera doesn’t get enough power include the following:

• Your camera won’t turn on.

• You get a message or status in the app that tells you there isn’t enough power.

• The Wi-Fi connection and the video quality can also be reduced when there isn’t enough power.

Here are some things you can do to try to fix the issue:

• If your camera uses a cable to stay powered, check that the cable and power outlet work properly. Use another compatible cable or power outlet with your camera to check if it works.

• If your camera is battery-powered, recharge it when the battery is low. You should also make sure it’s seated correctly on its stand when you remount it.

Video quality issues

If your camera has video delays or lag, it’s usually a sign that the Wi-Fi connection is weak. It could also be a sign that your camera doesn’t have enough power. To fix the issue, try the following:

• Move your camera closer to your Wi-Fi router to improve the signal.

• Reduce wireless interference.

• If your camera uses a cable to stay powered, check that the cable and power outlet work properly. Use another compatible cable or power outlet with your camera to check if it works.

• If your camera is battery-powered, recharge it when the battery is low. You should also make sure it’s seated correctly on its stand when you remount it.

If your camera’s video is distorted, here are a few things you can try:

• Dust off the camera lens.

• Angle the camera so that it’s not directly facing the sun’s beams.

• Put your camera somewhere shady and protected from extreme weather conditions. While outdoor cameras are built to work outside of your home, extreme hot or cold temperatures can affect things like the video quality.

For more tips, refer to Troubleshoot Nest camera video distortion.

Set up smart devices in the Google Home or Nest app

Set up smart devices in the Google Home app or Nest app, including speakers, displays, thermostats, sensors, lights, and plugs.

Find your device below, then follow the instructions in the linked article. The setup process varies by device and app, so it’s important to follow the correct instructions.

Set up Google Nest devices with the Home app

If your Google Nest device isn’t listed in this section, check devices that need the Nest app.

Set up Google Nest devices with Nest app

Important: Nest Protect only appears in the Nest app.

You need to set up some Google Nest devices with the Nest app before you can add them to the Google Home app. For instructions, select your product from the list:

• Nest Protect

• Nest cameras: Nest Cam IQ Indoor, Nest Cam IQ Outdoor, Nest Cam Indoor, Nest Cam Outdoor

• Nest Doorbell (wired)

• Nest × Yale Lock

• Nest Connect

• Nest Learning Thermostat (3rd gen or earlier) and Nest Thermostat E

Once you’ve set up these devices in the Nest app, they may link automatically in the Home app based on your settings.

To know if your devices linked automatically:

1.Close both the Nest app and Google Home app.

2.Open the Google Home app .

3.Check if the devices are listed under a room name or under “Local devices.” If they aren’t listed, you need to link them manually. Refer to the instructions in Connect third-party smart home devices in the Google Home app.

Set up third-party devices with the Home app

Many third-party devices, such as smart lights and appliances, can be set up and controlled with the Google Home app.

Set up Matter-enabled devices

If your device is Matter-enabled, you can use the Google Home app for setup or connect it from a third-party manufacturer’s app. Refer to Set up, manage, and control Matter-enabled devices with Google Home.

Tip: To confirm your device is Matter-enabled, check for the Matter logo on the package.

Set up Works with Google Home devices

If your device has the “Works with Google Home” badge on its package, refer to connect third-party smart home devices in the Google Home app. Some third-party devices show their status in the Google Home app, but controls aren’t supported. If controls aren’t available for your device in the Home app, use the device manufacturer’s app for controls.

Seamlessly set up partner devices

Some devices from select partners offer Seamless setup. Check if “Seamless setup with Google Home app” is on your package, manual or website. If so, follow the instructions for Seamless setup.

IMS 4.0 Client Software User Manual

admin — Thu, 04 Dec 2025 11:02:13 +0000

IMS 4.0 Client Software User Manual, This manual is suitable for network video surveillance software IMS 4.0. This manual describes the use of network video surveillance software to guide you to completethe configuration and operation of network video surveillance software.

Chapter 1Install and start software

Operation steps:

(1)double-click “.exe” Install the file and press the wizard to complete the installation.

(2)after the installation is complete, double-click the software program icon to enter the login interface.

(3)for the first time, you need to create a super user and enter a confidentiality issue.

(4)after successfully logging in, the main page is displayed.

b Note:

It is highly recommended that you set a strong password (at least 8 Bit characters, and contain letters, special characters, Arabic numerals). The password needs to be kept properly and modified regularly.

The confidentiality problem needs to be kept safe, and if you forget the login password, you need to modify the password of the super administrator through the confidentiality problem.

IMS 4.0 Client Software User Manual

Super administrators have and can only create one.

The main panel is shown in figure 1-1

Figure 1-1

Chapter 2Equipment management

After the client software runs, it can manage different types of devices, such as adding, editing, deleting devices, etc., and can also operate device configuration, view device status and so on.

A Note:

To avoid management confusion, it is recommended that a device be managed by only one set of client software.

Please use“Admin”Add devices to user identity.

Equipment management is shown in figure 2-1.

Figure 2-1

The list information shown is: serial number, device name, device type, serial number, protocol, IP, online status.

1.1.Add area

The area information is added to the IMS 4.0 management system, and the area information presents a multi-level tree structure. A default zone is automatically created when the software is first installed.

Operation steps:

Add areas:

1the mouse covers the area node.

2click [+]Open the add area page, as shown in figure 2-2.

3enter the name of the area.

4click [OK].

Figure 2-2

£ Note:

The new zone name cannot be more than 30 characters long.

Zone names cannot be duplicated at the same level.

1.2.Modification area

Modify the area name.

X Operation steps:

1enter the device management page.

2click the button [0] on the area node to open the edit window, as shown in figure 2-3.

3enter a new zone name.

4click [OK] to save.

Figure 2-3

The modified area name cannot be more than 30 characters long.

The new zone name cannot be duplicated with other zone names at the same level.

1.3.Delete area

Remove the device from the IMS 4.0 management system.

X Operation steps:

1enter the device management page.

2the mouse overrides the area node to delete.

3click [X] to delete the area.

£ Note:

You must ensure that there are no devices in all subareas under the zone node or that

there is no device in all the subareas under the zone node in order to delete the area.

1.4.Search equipment

Online devices searched through broadcast packets in a local area network are presented on the search list, which can be sorted by serial number and IPAnd supports the addition ofa single or multiple devices to the client.

Figure 2-4

[search]: start searching for devices.

[stop]: stop searching for devices.

[quick add]: enter the user name and password of the login device and click OK to add the selected device to the device list through the username password entered.

Figure 2-5

[batch add]: adds the selected device using the searched user name and password.

[all devices]: all online devices are displayed in the list of online devices.

[no device added]: only online devices that have not been added to the IMS 4.0 management system are displayed in the list of online devices.

A Note:

You must add a zone before you can add the searched device to the IMS 4.0 management system.

After the search is complete, you can click the device name or password of a row to modify the device name and password.

The device name can only be entered up to 40 characters.

The device name cannot contain spaces.

The searched device font color is dark to indicate that the device has been added.

After adding the device, if it appearsthe icon

Qindicates that the device was added

successfully,The icon

O indicates that the device failed to add.

1.5.Modify IP

Modify the device IP, subnet mask, gateway.

X Operation steps:

1search equipment.

2double-click the IP of the search list device.

3enter IP, subnet mask, gateway.

4 click [OK].

Figure 2-6

1.6.Batch modification of IP

Modify the device IP, subnet mask, gateway.

X Operation steps:

1search equipment.

2check the search list device.

3batch modification of IP.

4enter IP, subnet mask, gateway.

5click [OK].

Figure 2-7

1.7.Manual addition

Add the online device to the IMS 4.0 management system by entering IP, port, user name, and password.

X Operation steps:

1enter the equipment management interface.

2Click add device to open the add device dialog box.

3input device information.

4 click [OK].

Figure 2-8

£ Note:

You must add a zone before you can search for the device.

The device name can only be entered up to 40 characters.

The device name cannot contain spaces.

When the device is added successfully, the original face database data of the device is

1.8.Editing equipment

Click on the icon [ 0 ] in the list of devices pop-up window to edit the device information dialog box, you can modify the IP, port, device name, user name, password, area, protocol type, click OK to save.

Figure 2-9

1.9.Delete device

Remove the device from the IMS 4.0 management system.

EverFocus CMS Setup and User Guide

admin — Mon, 17 Nov 2025 12:00:15 +0000

EverFocus has sought to the integrity and accuracy of the contents of the user’s manual during the compilation process and will not be held liable for any errors or omissions. EverFocus reserves the right to change the software mentioned in the user’s manual at any time without prior notice. Thank you for choosing our products. Please carefully read this manual before operation. We assume no economic and legal responsibility for the losses caused by the operation not according to the stipulations.

1.Product Description

1.1Important Disclaimer

Thank you for using EverFocus CMS. Please carefully read the software user’s manual before operation.

As the software may be updated at any time, the contents of the user’s manual are subject to change without prior notice.

EverFocus CMS Setup and User Guide

1.2Software Related Files

The files for software installing, running, recording and sharpshooting are in the following folders by specific paths.

Software Installation Directory:

The default software installation path is C:\Program Files (x86)\EverFocus\EverFocus CMS. You can define the path for installation.

1.3Application Environment

Requirements for system configuration:

• CPU: Intel Core 2 Duo 2.4GHZ or higher

• RAM: 2GB or higher

• VGA: DirectX 9.0 compatible VGA card, NVIDIA GeForce 9500GT or higher, with video memory of 512MB or larger (Please make sure the graphics driver provided by the computer supplier has been installed properly)

• Network Card: Recommend to use gigabit NIC (Including network card, router, switch and network cables of 5e or higher specifications for RJ45 port)

• Disk Space: At least 1GB space should be available except the required space for recording

• Operating System:

Window 7 Professional, Enterprise, Ultimate (32 bit or 64 bit)

Window 8, Window 8 professional, DirectX 9.1 or higher

Window 10 (32 bit or 64 bit)

Mac OS: 10.6 or higher

2.System Overview

2.1Operation Management

In consideration of the functions and features of the software, we strongly recommend that:

• All the operators should be trained so as to avoid forming the artificial weak point of protection system.

• Sound user management mechanism and level should be established and the low level user’s access should be restricted so as to avoid the possibility of the incorrect operation.

2.2Software Installing & Uninstalling

2.2.1Software Installing

1.Double click the installation file “EverFocus CMS_xxx_xxxx_xx_xx.exe”, the following window will pop up. The system default installation path is C:\Program Files (x86)\EverFocus\Everfocus CMS. To change the installation path, click Browse to customize. Confirm the installation path and then click Next.

2.Confirm the shortcuts in the Start Menu. Click Next.

3.Select the additional tasks. Click Next.

4.Click Install to start installing.

5.Click Finish to exit Setup.

2.2.2Software Uninstalling

You can uninstall the software in Control Panel > Programs > Uninstall a program.

1.Go to Control Panel > Programs > Uninstall a program. Find the EverFocus CMS and select it. Click the

Uninstall button.

2.The following window will pop up.

3.Click Yes and also confirm to delete the user profiles.

4.Click Yes, and EverFocus CMS has been successfully removed from your computer.

3.Getting Started

3.1Software Start-up

After installation is finished, a shortcut for EverFocus CMS will be generated on the desktop. Run the program by double clicking the shortcut on the desktop or click Start  All Programs  Everfocus  Everfocus CMS  Everfocus CMS.

3.1.1Start-up Wizard

1.When first-time running the Everfocus CMS, the start-up Wizard appears. Follow the instructions to configure the basic settings.

Note: If the Wizard does not appear, please click Help  Open Wizard to manually open it.

2.Click Next, the following page appears. You can add devices using this page.

3.To automatically add devices to the system, click Add Online Device and the system will scan all the online devices in the same LAN.

a.Select a protocol type from the Protocol Type drop-down list and then click Refresh to search for the devices.

b.You can check the device info by directly clicking on the device, the device info will be automatically displayed on the left-side pane.

c.If you want to add only one device, select a device by single-click on it. The selected device will be highlighted with a gray background.

d.You can also select multiple devices by clicking the first device and then press and hold the Ctrl or

Shift keys to select multiple devices.

e.After selecting the desired device(s), click Add Selected Device, the below window appears.

f.Input a name in the Device Name field, e.g. home, office. Also input the User Name and Password of the device. The default User Name is “admin”; while default Password is blank.

g.Click Add, the device(s) are now added to the Devices list.

h.You can optionally edit the device info by clicking the Modify icon on the right-side of each device.

4.To group the devices, click Import All to import all device(s) from the Devices list to the default group.

5.Click Next and then click Finish to complete the wizard.

3.2Login Window

If you exit the system and then restart the system again, the Login window will pop up. By default, users can login the system without a password. To change the password, go to Account Management and modify the admin account.

To exit the system, on the Top Navigation Bar, click File > Exit.

3.3General Function Setup

In this chapter, we will describe the steps on how to set up the general functions.

3.3.1Adding Devices from Other Servers (Client Servers)

EverFocus CMS is designed with the client-server structure. Users can easily add devices from other servers (client servers) to your server sites.

Here we use Server A (main server) and Server B (client server) for example. To add devices from Server B to Server A, please follow the steps below:

1.On Server B, enter the System Configuration page (Control Panel > System Configuration > General).

a.Select Server from the drop-down list.

b.Set up the Port, User Name and Password for Server B. The port number should be greater than 1000.

c.Click Setup to configure the Server B.

d.Click Save to save the settings.

2.On Server A, enter the System Configuration page (Control Panel > System Configuration > General).

a.To add devices from Server B, select Client from the drop-down list.

b.Enter the IP, Port, User Name and Password of Server B.

c.Click get to get the devices from Server B.

d.Click Save to save the settings.

3.Devices from Server B have been added to Server A. Go to the Main View and you can see the devices on the Device List.

3.3.2Adding Devices and Grouping Devices

1.Enter the Group Device Management page (Control Panel > Group Device Management).

2.To automatically add devices to the system, click Add Online Device and the system will scan all the online devices on the same LAN.

a.Select a protocol type from the Protocol Type drop-down list and then click Refresh to search for the devices.

b.You can check the device info by directly clicking on the device, the device info will be automatically displayed on the right-side pane.

c.If you want to add only one device, select a device by single-click on it. The selected device will be highlighted with a gray background.

d.If multiple devices are using the same user name and password, you can select multiple devices by clicking the first device and then press and hold the Ctrl or Shift keys to select multiple devices.

e.After selecting the desired device(s), click Add Selected Device, the below window appears.

f.Input a name in the Device Name field, e.g. home, office. Also input the User Name and Password. The default User Name is “admin”; while default Password is blank.

g.Click Add, the device(s) are now added to the Devices list.

h.You can optionally edit the device info by clicking the Modify icon on the right-side of each device.

3.To manually add devices to the system, click Add Device to bring up the Add Device window. Input the device information. The default media port is 9000, default User Name is “admin”; while default Password is blank. Click Add, the device is now added to the Devices list.

4.To group the devices:

a.If you want to create a new group, on the Groups list, click the Add button and input a group name to add a new group. Click Yes, the group name is now added to the Groups list.

b.To import the devices to the desired group:

1)Select the desired group by clicking on it, the selected group will be highlighted with a green background.

2)Select the desired device(s) by clicking on it, the selected device(s) will be highlighted with a gray background. You can also select multiple devices by clicking the first device and then press and hold the Ctrl or Shift keys to select multiple devices.

3)Click the Import button, the selected device(s) will be added to the group.

3.3.3Displaying Live Streams on the Main View

After adding devices to the system, you can display device live streams on the Main View.

1.Enter the Main View page (Control Panel > Main View).

2.Drag the Groups, Devices or Channels from the Device List and drop it to the Display Window. Drag a Group: Displays all the streams of the devices in this Group.

Drag a Device: Displays all the streams of this Device. Drag a Camera: Displays the stream of this camera.

3.The streams will be displayed.

4.Control Panel

The Control Panel lists all the control functions for users to control their systems. The functions are listed as below. Please refer to each chapter to know more about the functions.

• Main View: Displays device live streams. Please refer to 4.1 Main View.

• Remote Playback: Directly playback the recordings from the connected device(s). Please refer to 4.2 Remote Playback.

• Group Device Management: Manage the devices and groups. Please refer to 4.3 Group Device Management.

• Local Log Search: Search all kinds of log info including alarm, operation, system or devices log. Please refer to 4.4 Local Log Search.

• Account Management: Manage the user accounts and privileges of the system. Please refer to 4.5 Account Management.

• File Management: Search or backup the snapshots and recordings. Please refer to 4.6 File Management.

• System Configuration: Configure the system settings including language, client-server configuration, file storage path or alarm sound. Please refer to 4.7 System Management.

• E-Map Management: Set up E-Map configurations. Please refer to 4.8 E-Map Management.

• Local Playback: Playback the recordings stored in the system. Please refer to 4.9 Local Playback.

• Local Record Management: Configure the local record settings. Please refer to 4.10 Local Record Management.

• Alarm Config Management: Configure the alarm settings. Please refer to 4.11 Alarm Config Management.

4.1Main View

No.	Name Description
. 1	. Device List	Displays all the connected devices. You can also perform some functions on the Device List. Please refer to 4.1.1 Device List for more details.
2	Device List Button	Click to display or hide the Device List.
. 3	. Toolbar	You can perform some functions on the Main View using the Toolbar. Please refer to 4.1.2 Toolbar for more details.
. 4	Alarm Control Panel	Click the Alarm button to display or hide the alarm control panel. Please refer to 4.1.3 Alarm Control Panel for more details.
5	CPU Status	Displays CPU utilization status.
. 6	. Display Window	Displays the streams from the Device List. You can also perform some functions using the Live Channel Toolbar. Please refer to 4.1.4 Display Window for more details.
. 7	. Top Navigation Bar	Click to perform some functions or enter to setup pages. Please refer to 5. Top Navigation Bar for more details.

4.1.1Device List

After adding the devices to the systems, the added devices will be display on the Device List. You can perform some functions on the Device List.

The icons on the Device List represents:

.	Online	Offline	Preview
Group		–	–
DVR	.	.	–
Camera	.	.	.

To display device streams, drag the Group, Devices or Channels from the Device List and drop it to the Display Window.

Drag a Group: Displays all the streams of the devices in this Group. Drag a Device: Displays all the streams of this Device.

Drag a Camera: Displays the stream of this camera.

Double-click on a preview camera can display the camera in full screen.

Right-click on the Group, Device or Camera to:

Group: Set all the streams to Main Stream or Sub Stream.

Device: Open or close all channels on the Display Window; set all the streams to Main Stream or Sub Stream; subscribe alarm, remotely configure the device or voice intercom (you can use voice intercom function to transmit or receive audio from IRONGUARD by connecting microphones and speakers to your PC.)

Camera: Set the camera stream to Main Stream or Sub Stream.

4.1.2Toolbar

You can perform some functions on the Main View using the Toolbar.

No.	Name	Description
. 1	. Full Screen	Click to display the Display Window in full screen. Press the ESC key to exit full screen mode.
2	Layout	Click to select a layout.
3	Stop All Streams	Click to stop and close all streams on the Display Window.
. 4	. Record	Select a channel by clicking on it and the channel will be highlighted with a red frame, click the Record button to manually record the selected channel. Click again to stop recording.
. 5	. Snapshot	Select a channel by clicking on it and the channel will be highlighted with a red frame, click the Snapshot button to take a snapshot of the selected channel.
6	Previous	Click to display the previous layout pages.
7	Next	Click to display the next layout pages.
8	Sequence	Click to configure sequence mode. Please refer to 4.1.2.1 Sequence Mode.
9	Audio	Click to turn on or turn off the audio.
10	Fisheye	This function is project-based. Click to turn on the Fisheye camera.
11	Floodlight	This function is project-based. Click to turn on the Floodlight of the camera.

4.1.2.1Sequence Mode

When the Sequence Mode is activated, the Display Window will display the layout views in sequence. You can configure the Sequence Mode to the Current Main View or Global Main View independently.

To configure the Sequence Mode:

1.On the Main View, click the Sequence button on the Toolbar to bring up the Sequence Mode Control window.

2.As EverFocus CMS allows users to open a single Main View window (Single-Window) or multiple Main View windows (Multi-Window), you can optionally apply different sequence interval to a

Single-Window or Multi-Window. To set up Multi-Window, please refer to 4.1.2.2 Multi-Window View.

a.Current Main View: If you want to apply the Sequence Mode only to the current Main View window, click the Current Main View button.

i.Select Independent or Sync with Global to apply the Interval setting.

Independent: Select Independent if multi-window has been set up, but you want to apply the Sequence Interval to the current main view only.

Sync with Global: Select Sync with Global if you want to synchronize the Sequence Interval of the current main view with the global main view. If this option is selected, the Sequence Interval of the current Main View will follow the Sequence Interval of global main view.

ii.Adjust the slide bar of the Switch Interval to set up the Sequence Interval.

iii.Click Start to start the Sequence Mode. Click Stop to stop the Sequence Mode.

b.Global Main View: If you want to apply the Sequence Mode to all of the Main View windows, click the Global Main View button.

i.Adjust the slid bar of the Switch Interval to set up the Sequence Interval.

ii.If you want to synchronize the Sequence Interval of all the Main View windows with the one setup for the Global Main View, check the “Force all main view synchronize with global view” checkbox.

iii.Click Start to start the Sequence Mode. Click Stop to stop the Sequence Mode.

4.1.2.2Multi-Window View

Users can optionally open multiple Main View windows (Multi-Window) and display the windows on different monitors. Up to 4 Main View windows can be opened.

To open multiple Main View windows:

1.On the Main View, select a layout and apply streams to the Display Window.

2.Drag the Main View tab out of the EverFocus CMS window, the new Main View window has been created. You can also display the new Main View window on another monitor.

3.To create another Main View window, on the Control Panel, click Main View to create a Main View Tab. Select a layout and apply streams to the Display Window.

4.Drag the Main View tab out of the EverFocus CMS window, the 2nd Main View window has been created. You can also display the 2nd Main View window on another monitor.

5.Follow Step 3 and Step 4 to create more Main View windows. Up to 4 Main View windows can be created.

6.After creating the multiple Main View windows, you can apply the Sequence Mode to the created Main View windows. Please refer to 4.1.2.1 Sequence Mode.

4.1.3Alarm Control Panel

On the Main View, click the Alarm button on the lower-left corner to bring up the Alarm Control Panel. All the triggered alarm info will be displayed here.

After setting up the alarm configurations, the triggered alarm will be displayed on the Alarm Control Panel. You can check the Motion Detection, Video Exception, Alarm I/O or PIR checkboxes to display the alarm types. You can also click the Clear Info button to clear the alarm info on this panel.

You can click on the Alarm Snapshot column to display the snapshot image or click on the Alarm Record

column to play back the alarm recording.

To set up Alarm configurations, please refer to 4.11 Alarm Config Management.

4.1.4Display Window

You can perform some functions on the Display Window.

Display Window

Displays live streams from the Device List.

Drag the Group, Devices or Channels from the Device List and drop it to the Display Window. Drag a Group: Displays all the streams of the devices in this Group.

Drag a Device: Displays all the streams of this Device. Drag a Camera: Displays the stream of this camera.

Full Screen: Double-click on a channel can display the channel in full screen.

Click on a channel to display the Live Channel Toolbar. Please refer to 4.1.4.1 Live Channel Toolbar.

Right-click on a channel to perform the live channel function. Please refer to 4.1.4.2 Live Channel Functions.

4.1.4.1Live Channel Toolbar

On the Display Window, click a channel and the Live Channel Toolbar displays at the bottom of the channel.

No.	Name	Description
1	Snapshot	Click to take a snapshot of this channel.
2	Record	Click to manually record this channel. Click again to stop recording.
. 3	. PTZ	Click to display the PTZ Control Panel. Please refer to 4.1.4.3 PTZ Control Panel for more details.
4	Stop Live View	Click to stop and close the stream.
. 5	. Zoom	Click to use Digital Zoom function. Please refer to 4.1.4.4 Digital Zoom for more details.
. 6	. Adjust Live Color	Click to display the image setting window and adjust the Color, Brightness, Contract and Saturation for this channel.
7	Sound	Click to turn on or turn off the sound.

4.1.4.2Live Channel Functions

On the Display Window, right-click on a channel, the function window displays.

Stop Preview: Click to stop displaying the stream

Snapshot: Click to take a snapshot.

Start Record: Click to start manually recording. Click again to stop.

Open PTZ Panel: Click to display the PTZ Control Panel to perform the PTZ function.

Previous Screen: Click to display the previous channel.

Next Screen: Click to display the next channel.

Full Screen: Click to display the Display Window in full screen.

4.1.4.3PTZ Control Panel

You can use the PTZ Control Panel to perform some functions of the PTZ camera. On the Display Window, click a PTZ channel to display the Live Channel Toolbar. Click the PTZ button to display the PTZ Control Panel.

Direction Control / Auto Pan Adjust Zoom

Adjust Focus Adjust IRIS

Adjust PTZ Speed

Preset / Tour Setup

Performing the Preset Positions:

1.Click the Preset button to display the preset set up list.

2.Select a preset number by clicking on the index list, the selected number will be highlighted with a gray background. Up to 255 positions can be set up.

3.Select a viewing position by using the direction control keys and optionally adjust zoom, focus and iris.

4.Click the Set Preset button to set up this preset position.

5.Follow Step1 to Step3 to set up multiple preset positions.

6.To delete a preset number, select a preset number on the index list and then click the Clear Preset

button .

7.To move to a preset point, select a preset number on the index list and then click the Call Preset button

Performing the Tour Function:

1.Set up the preset positions in advance.

2.Click the Tour button to display the Tour list.

3.Click the Start Tour button to start the Tour function.

4.Click to Stop Tour button to stop the Tour function.

4.1.4.4Digital Zoom

On the Display Window, click a channel to display the Live Channel Toolbar. Click the Zoom button to use the Digital Zoom function.

To perform the Digital Zoom function:

1.Click on a channel to display the Live Channel Toolbar and then click the Zoom button.

2.On the stream, use your mouse to draw a square on a certain area where you want to have a close-up view.

3.You can follow Step 2 to zoom in the desired area.

4.To return to the original view on the channel, left-click the mouse.

5.To exit Digital Zoom, click the Zoom button again.

4.2Remote Playback

On the Control Panel, click the Remote Playback button to display the Remote Playback window. You can remotely play back the recordings stored in the DVRs or NVRs.

To start playing back:

1.On the Device List, select channels by clicking the checkboxes.

2.Select a Stream Type and the desired Record Types. Note that the options can only be activated when the related functions have been configured on the DVR end.

3.If you want to synchronously play back the channels, check the Synchronous Playback checkbox.

4.Select a date. The date marked with an orange triangle indicates there are recordings during the date.

5.Click the Search button.

6.You can start playing back the recordings using the Playback Control Panel.

Note that if using smart search function, you need to choose mainstream and click Motion or General to search individual.

Playback Control Panel

Previous Period

Play

Pause

Slow Full

Forward Screen

Quad

View 16-Division

Stop

Fast Forward

Single View

9-Division

Sound

Next Period

Time Span

Playback Channel Control Bar

On the Remote Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

Play

Stop Fast

Zoom

Record Download

Pause Slow

Forward Step

Snapshot Sound

Forward Forward

4.2.1Download Recording Files

To download recording files:

1.On the Remote Playback window, click a channel to display the Playback Channel Control Bar. Click the

Download button.

2.Click the Download by Files tab, select the desired recording files and then click the Download button to download the files to your computer.

3.If you want to download files by the selected date, click the Download by Date tab, select the desired date and time range and then click the Download button.

4.3Group Device Management

You can add devices or group the added devices using the Group Device Management page (Control Panel

> Group Device Management).

【Devices Panel】

You can use the left-side Devices panel to add, modify or delete devices; or remotely control the DVRs. To add devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

You can also use the device icons to modify devices.

Modify: Click to modify the device info.

Delete: Click to delete the device.

Remote Config: Click to enter the Remote Configuration page to configure the Device settings remotely. About the configurations, please refer to the User’s Manual of the device.

Groups Panel

You can use the right-side Groups panel to group the added devices from the Devices panel. You can select different channels from different DVRs to a group. To group devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

4.4Local Log Search

You can search log information of the connected devices using the Local Log Search page (Control Panel > Local Log Search).

To search log information:

1.Select the filter items on the above field. User Name: Select the login user(s).

Log Type: Select a log type.

Alarm Type: Select the desired alarm type(s). Start / End Time: Select a time range.

2.Click the Search button, the search results will be displayed below.

3.You can click the Export button to export the searched log info. Or click the Import button to import the log info.

4.5Account Management

If you are the admin account, you can add multiple user accounts and grant privileges to each account using the Account Management page (Control Panel > Account Management).

Admin: By default, the admin account has full privileges. The admin account cannot be deleted and only the password can be changed. By default, the password of the admin account is blank. To change the password, click the admin account on the list and then click the Modify button. Input the password and then click Save. Only the Admin account can add, edit or delete user accounts.

To add a user account:

1.Click the Add button, the Add User window appears.

2.Input the User Name, Password and confirm password.

3.In the User Privilege field, check the functions for this user and then check the channels for each function.

4.Click the Save button to save the settings. This User account should be listed.

To modify the user privileges:

1.On the account list, select an account by clicking on it, the selected account will be highlighted with a gray background.

2.Click the Modify button, the Modify User window appears.

3.Modify the user info and privileges and then click the Save button.

To delete a user account:

1.On the account list, select an account by clicking on it, the selected account will be highlighted with a gray background.

2.Click the Delete button to delete the selected user account.

4.6File Management

You can view the snapshots and recordings stored in the computer using the File Management page (Control Panel > File Management).

4.6.1Local Snapshot Search

To search for local snapshot images:

1.Click the Snapshot tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for snapshots from the channels on the Device List. Select Deleted Channel(s) to search for snapshots from the deleted channels.

Start / End Time: Select a time range.

3.If Added Channel(s) is selected from the Search From drop-down list, you can select the desired channel, device or group from the Device List by clicking on it, the selected item will be highlighted with a green background.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the image to display the image.

6.To delete or download the images on the list, click to select multiple images using the Ctrl key. The selected images will be highlighted with an orange frame. Click the Delete button to delete the selected images or click the Save button to download the selected images to your computer.

The downloaded images can be viewed using the internal player, please refer to 5.1.1 Open Captured Snapshots.

4.6.2Local Recording Search

To search for local recordings:

1.Click the Video tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for recordings from the channels on the Device List. Select Deleted Channel(s) to search for recordings from the deleted channels.

Start / End Time: Select a time range.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the thumbnail image to play back the recording.

6.To delete or download the recordings on the list, click to select multiple recordings using the Ctrl key. The selected recordings will be highlighted with an orange frame. Click the Delete button to delete the selected recordings or click the Save button to download the selected recordings to your computer.

The downloaded recordings can be viewed using the internal player, please refer to 5.1.2 Open Video File.

4.7System Configuration

You can configure some basic system settings, select the storage locator or set up the alarm sound using the System Configuration page (Control Panel > System Configuration).

4.7.1General

You can configure general system configurations on this page.

Language: Select a language.

Log Keeping Time: Select a keeping time range for log.

Enable Auto Login: Check the box to enable auto login. Users can login without inputting user name and password.

Resume Live View Status: When starting the system, the previous live view status/layout will be automatically resumed.

Server/Client: You can configure the system to be a server or client and then add devices from the client sites to your server site. Please refer to 3.3.1 Adding Devices from Other Servers (Client Servers).

4.7.2File

You can configure the storage paths for recordings or snapshot images.

Recording Path: Select a storage path for the recordings.

Snapshots Stored Path: Select a storage path for the snapshot images.

Download Record Type: Select a video format for the downloaded recordings. MP4 or AVI.

Trigger alarm when disk space is less than xxx MB: Input a number in the input box. When the available disk space is less than then setup capacity, the alarm message will appear. The default setting is 600MB. The minimum value is 500MB.

4.7.3Alarm Sound

You can customize the alarm sound when Motion, Video Exception or Alarm events occur.

1.Click the button to select an audio file (wav).

2.You can click the button to play the audio file.

3.Click Save to save the settings.

Click the Default can restore the alarm sound to default alarm sound.

4.8E-Map Management

1.To add an E-Map, click the Add E-Map button (either one), an Add E-Map window appears. Input a name and select an image, and then click the Yes button.

2.Drag and drop the IP cameras from the Device List to the map. When there is an event occurs, an alarm icon will be displayed beside the camera icon.

3.You can use the buttons at the lower side of the screen to preview or edit the E-Map.

Map Preview: Click the Map Preview button and then you can use the function icons on the right-side to preview E-Maps, clear alarms, or turn to the previous or next pages.

Icons		Description
.	E-Map Preview	Click to view the added E-Maps.
.	Clear Alarm	Click to clear the alarms.
.	Previous	Click to turn to the previous page.
.	Next	Click to turn to the next page.

Edit Map: Click the Edit Map button and then you can edit the e-map or hot spot (location) using the function icons on the right-side.

Click the E-Map Click the camera icon on the E-Map

Icons		Description
.	E-Map Preview	Click to view the added E-Maps.
.	Modify E-Map	Click to modify the current E-Map.
.	Delete E-Map	Click to delete the current E-Map.
.	Add Hot Region	Click to add a hot region of the E-Map.
.	Modify Hot Spot	Click to modify the hot spot (location of the camera).
.	Delete Hot Spot	Click to delete the hot spot.
.	Next	Click to turn to the next page.

4.9Local Playback

On the Control Panel, click the Local Playback button to display the Local Playback window. You can play back the recordings stored in the computer. Note that for this function to work, you have to configure the record schedule in advance. Please refer to 4.10 Local Record Management.

To start playing back:

1.On the Device List, select channels by clicking the checkboxes.

2.If you want to synchronously play back the channels, check the Synchronous Playback checkbox.

3.Select a date. The date marked with an orange triangle indicates there are recordings during the date.

4.Click the Search button.

5.You can start playing back the recordings using the Playback Control Panel.

Playback Control Panel

Previous Period

Pause

Slow Forward

Full Screen

Sound

Fast

Switch

Play

Stop

Forward Layout

Next Period

Time Span

Playback Channel Control Bar

On the Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

4.10Local Record Management

On the Control Panel, click the Local Record Management button to display the Local Record Management window. You can configure multiple record schedules to record the streams in your computer.

4.10.1Record Management

After setting up the Record Schedule (refer to 4.10.2 Record Schedule), you will have to select a storage path and desired camera streams to activate the schedule recording

1.For the first time set-up, after clicking the Local Record Management icon on the Control Panel, the below window appears. Select the desired storage path(s) for the Schedule Record and then click OK. Note that after clicking OK, the storage path(s) cannot be changed.

2.Configure the Record Schedule in advance (please refer to 4.10.2 Record Schedule). After configuring the Record Schedule, the selected cameras for Record Schedule will be displayed in the Local Record Information field.

3.In the Local Record Setting field, select an overwrite type and recording path, and then click the Save

button.

Overwrite: Select an overwrite type.

Recording Path: Select the desired recording path by checking the checkboxes.

4.In the Local Record Information field, select the desired cameras for schedule recording by checking the checkboxes.

5.Click the Start Record button to activate the Record Schedule function.

6.If you want to de-activate the Record Schedule, click the Stop Record button.

4.10.2Record Schedule

You can configure multiple schedules to record the camera streams in your computer. Click the Record Schedule tab to enter the Record Schedule page.

1.In the Schedule List field, check Item0 to define a schedule profile for Item0.

Note that by default, Item0 is created on the list. You can click the New button to add multiple items and then define the schedule profile for each item.

2.Input a time interval (recording length) In the Record File Interval input box.

3.Select a recording stream type. Main Stream or Sub Stream.

4.Configure the time schedule.

a.Check the day checkboxes and then use your mouse to drag on the time blocks. The selected time blocks will be applied with a green background, which means the blocks have been applied with the recording schedule function.

b.If you want to apply the recording schedule to everyday, check the Every Day checkbox and then select the desired time blocks.

5.On the Device List, select the desired cameras to be applied with this recording schedule.

6.Click the Save button to save the settings.

7.After setting up the recording schedule, go to Record Management (refer to 4.10.1 Record Management) to select a storage path for activating the recording schedule.

4.11Alarm Config Management

On the Control Panel, click the Alarm Config Management button to display the Alarm Config Management window. You can configure the alarm actions once receive the alarm data from the DVR end.

For the Alarm function to work, you will have to configure the below settings in advance.

• Configure the alarm settings on the DVR end, including the Motion, Video Loss or I/O.

• Configure the local recording settings. Please refer to 4.10 Local Record Management.

• Configure the alarm settings. Please refer to the below instruction.

1.Ensure the alarm settings have been configured on the DVR end.

2.On the Alarm Config Management page, click on Item1 to configure the alarm settings for Item1.

Note that by default, Item1 is created on the list. You can click the New button to add multiple items and then configure the alarm settings for each item.

3.Select the alarm actions of each alarm type.

• Trigger Snapshot: When an alarm occurs, the system will take a snapshot of the alarm channel(s).

• Trigger Record: When an alarm occurs, the system will start recording of the alarm channel(s). You can input a recording time length for the alarm recording. Note for the system to record the alarm recordings, you will have to configure the local record settings. Please refer to 4.10 Local Record Management.

• Trigger Pop-up: When an alarm occurs, the system will pop-up a live view window of the alarm channel(s). You can input a pop-up window display time. The window will close when the time’s up.

• Alarm Sound: When an alarm occurs, the system will play the alarm sound. You can configure the alarm sound. Please refer to 4.7.3 Alarm Sound.

4.On the Device List, select the desired cameras to be applied with this alarm setting.

5.Click the Save button to save the settings.

5.Top Navigation Bar

You can use the Top Navigation Bar to quickly enter to a setup page or perform some functions.

5.1File

5.1.1Open Captured Snapshots

You can view the downloaded images using the internal player by clicking Open Captured Snapshots. To download snapshot images to your computer, please refer to 4.6.1 Local Snapshot Search.

1.Click Open Captured Snapshots and then select an image file, the file will be displayed.

2.To display another snapshot image, click the drop-down button to select another image file.

5.1.2Open Video File

You can play back the downloaded recordings using the internal player by clicking Open Video File. To download the recordings to your computer, please refer to 4.6.2 Local Recording Search.

1.Click Open Video File to display the Open Video window.

2.Click the Open recording file button to select a recording. You can click this button to select multiple recording files. The selected files will be displayed on the list.

3.After selecting a recording file, the system will start playing back the recording.

4.You can use the playback control buttons to perform some functions.

5.2.1Lock

You can click Lock to lock the system and the system will not be operated. To unlock the system, select a user and input the password to login.

5.2.2Switch User

You can click Switch User to select another user account to login the system.

5.2.3System Configuration

Click System Configuration to enter the System Configuration page. Please refer to 4.7 System Configuration.

5.3Display

5.3.1Display Resolution

Select a desired screen resolution of the EverFocus CMS by clicking the options. The options include 1024×768, 1280×1024, 1920×1080, Full Screen.

5.3.2Control Panel

Click to enter the Control Panel page. Please refer to 4. Control Panel.

5.3.3Main View

Click to enter the Main View page. Please refer to 4.1 Main View.

5.3.4Remote Playback

Click to enter the Remote Playback page. Please refer to 4.2 Remote Playback.

5.3.5Local Record Schedule

Click to enter the Local Record Management page. Please refer to 4.10 Local Record Management.

5.3.6Local Playback

Click to enter the Local Playback page. Please refer to 4.9 Local Playback.

5.3.7E-Map Management

Click to enter the E-Map Management page. Please refer to 4.8 E-Map Management.

5.4Tool

5.4.1Account Management

Click to enter the Account Management page. Please refer to 4.5 Account Management.

5.4.2Group Device Management

Click to enter the Group Device Management page. Please refer to 4.3 Group Device Management.

5.5Help

5.5.1Open Wizard

Click Open Wizard to open the Wizard window. Please refer to 3.1.1 Start-up Wizard.

5.5.2About

Click About to display the EverFocus CMS version info.

Best Facial Recognition Cameras 2025

admin — Thu, 02 Oct 2025 05:55:36 +0000

Best Facial Recognition Cameras 2025, As we advance through 2025, security cameras are no longer just passive recorders; they have become intelligent guardians of our homes. The most significant leap in this evolution is the refinement of facial recognition technology. Today’s top cameras can distinguish between family members, friends, delivery personnel, and unknown strangers, dramatically reducing false alarms and providing you with highly specific, actionable alerts. Get notified when friends and family visit from some of the best facial recognition security cameras like Lorex, Wyze, and Nest.

Lorex 4K Outdoor Camera

SecureScore™: 9.2/10

Lorex has a camera for every budget and security requirement. Their top-of-the-line 4K surveillance cameras now come with state-of-the-art facial recognition — as long as you have a local recording device.

View Packages Links to Lorex

Wyze Cam v3

SecureScore™: 8.7/10

The Wyze Cam v3 is one of the cheapest top models we’ve tested. Now, with advanced face recognition and professional monitoring, it’s a true powerhouse.

View on Amazon Links to Amazon

Nest Cam

SecureScore™: 8.5/10

The Nest Cam is our definition of hassle-free smart home security. It’s also one of the first DIY cameras to offer AI-powered facial recognition backed by Google.

View on Amazon Links to Amazon

• Highest Rated

Lorex 4K Outdoor Camera

9.2 / 10 SecureScore™

View Packages Links to Lorex

• Wyze Cam v3

8.7 / 10 SecureScore™

View on Amazon Links to Amazon

• Nest Cam

8.5 / 10 SecureScore™

View on Amazon Links to Amazon

Editor’s Note: Facial recognition cameras can be on the pricier side, and it’s not always worth the money. We highly recommend vetting a camera based on the overall performance of its home security system. Check out our best home security systems page to learn more.

Once upon a time, a home security system was an alarm and a sensor. A thief tripped the alarm and wham! The alarm went off and he skedaddled. The idea worked, but without affordable hi-res security cameras, we were more or less blind.

All of that changed when DIY home security systems hit the scene. Brands like SimpliSafe, Lorex, and Ring introduced cameras that could pick up a ketchup stain from 25 feet away in the dark. Today, with the right facial recognition software under the hood, the very best home security cameras have gone one step further. Forget ketchup stains; these heavy hitters can tell us when Fred the UPS man is standing at our door.

While face recognition is certainly a huge advance in smart home security, not every camera offers the feature yet or gets it right. Here are our picks for this year’s top home security cameras with face recognition. After you’ve checked out our best-of list, scroll all the way down for the factors to look for when shopping for your next AI-equipped surveillance camera.

How Facial Recognition Works

Many of us are already familiar with facial recognition. We’ve used it to unlock our phones. In the case of our personal devices, the logistics are simple — one user, one photo.

If we scale up a bit to our home security systems, our surveillance cameras might have a database of 15 “friendly faces” they need to learn to recognize. After that — a lot after that — would be an entity like the FBI, which, according to the ACLU, has a facial recognition database of over 640 million of (our) faces.2

No matter the scale, the principle is the same. It works like this.

1.A camera picks out a face.

2.It analyzes the face. To do this, it looks at distances between features, shapes, and contours. The more sophisticated the software, the more granular the analysis — at least in theory.

3.The camera then turns all the physical data it gobbled up into a numerical formula. We call that formula a “faceprint.” You know, like a fingerprint but for our faces.

4.Finally, the camera finds a match from its available databases. Again, if you’re the FBI, you’d be scraping data from hundreds of databases, Facebook included. For the average security camera, on the other hand, we’re talking a handful of images of our family and friends. Our cameras would flag anyone not on that list as a stranger, and we’d get an alert.

FYI: Despite what we’ve been seeing in Hollywood sci-fi films for years, 2D, not 3D, is what law enforcement uses for most face recognition. That’s because their databases are filled with 2D photos.

Face Recognition: 4 Things You Should Look for in a Home Security Camera

Face recognition is evolving rapidly, but it isn’t perfect yet. Considering its limitations at present, you should pay special attention to the following four factors and features when shopping for a camera equipped with an AI helper.

Night Vision Quality

The smartest cameras aren’t very good at identifying infrared images. So, if you’re counting on your security camera to keep watch over your property at night, look for a model that has color night vision. Lorex and Google’s Nest Cam (scroll up) both offer this feature. If you can do without facial recognition, Blink cameras and certain Arlo models have color night vision, too.

Streaming Speeds

A powerful ultra HD camera, like the Lorex 4K or the Reolink RLC-810A, won’t help you out much if your internet is slow. Those crisp, high-def faces will turn into a grainy soup on your app. Keep that in mind before you put facial recognition at the top of your home security shopping list.

Two-Way Audio

Ok, so a stranger is standing on your porch. You know because your brand new 4K eufyCam 3 with color night vision told you. Now what? Now you want to get them off your porch! To do that, you need something called two-way audio, which essentially turns your camera, or video doorbell, into a powerful walkie-talkie. This is a pretty common feature, but double check that your next AI-powered surveillance camera has it before you click purchase.

Cloud Storage Plans

Video storage might not be your top concern when shopping for a security camera, but there are situations where it matters. Take the Nest Cam, for instance. Without a paid storage plan, you get three hours of footage, which means that at six in the morning, anything you recorded at midnight will be gone. So, if facial recognition is a priority, choose a storage plan that lets you use it.

Pro Tip: If you’re wary of having your security footage uploaded to the cloud, and potentially being used by law enforcement or worse, choose a camera with local storage options, like Lorex or Eufy.

Final Thoughts

If you’re thinking about facial recognition for your next security camera, you’re thinking in the right direction. Pretty soon many of our neighbors are going to be using cameras with AI to tighten their circles of trust.

But there are concerns. Not everybody wants to have their photo filed away in a mini security database, for instance.3 That’s the ethical dimension. Technically, to run face recognition now, you need a high-res camera, above-average internet speeds, and a cloud storage/monitoring plan. In other words, it isn’t going to be cheap.

That said, you can find reasonably-priced cameras equipped to identify friendly faces, and our top picks are a great starting point.

FAQs

• What’s the difference between face detection and face recognition?

A camera that can detect faces distinguishes them from a vehicle, package, or pet. Not very helpful if you want to know when your kids are home from school. A camera with facial recognition, on the other hand, uses a database of images you feed it to identify faces you trust.

• How do I know if my security cameras have facial recognition?

Only a handful of top brands currently offer this feature — Lorex, Google, Wyze, and Eufy are our top picks. If you’re not sure, you can check your app settings. The facial recognition toggle should be near your package, pet, and vehicle detection controls.

• Is facial recognition accurate?

Facial recognition is rarely 100 percent accurate right out the gate. The more often people appear — and the more images you teach your camera with — the higher the accuracy. Over time, your AI-powered camera should get pretty good at identifying people you trust and weeding out the loiterers.

• Do I have to upload my data to the cloud to use facial recognition?

If you purchase a Google Nest Cam with cloud storage, the answer is yes. Your data is now public. But if you choose a camera with a local recording device, like the Lorex 4K DVR with Smart Motion Detection, your data remains private.

• Which security cameras can recognize faces at night?

In order to use face recognition at night, you need a camera with color night vision. Lorex, Google (Nest Cam), Blink, and Arlo all have models that can see colors in the dark. Here’s a full list of our favorite night vision cameras of 2025. If you’re going the hardwired route, check out Vivint home security systems, which also offer facial recognition.

Alternative Article

The Best Facial Recognition Cameras of 2025: Smarter Security for Your Home

As we advance through 2025, security cameras are no longer just passive recorders; they have become intelligent guardians of our homes. The most significant leap in this evolution is the refinement of facial recognition technology. Today’s top cameras can distinguish between family members, friends, delivery personnel, and unknown strangers, dramatically reducing false alarms and providing you with highly specific, actionable alerts.

This guide breaks down the best facial recognition cameras on the market in 2025, helping you choose the right model for your security needs.

Top Picks for the Best Facial Recognition Cameras in 2025

After a thorough analysis of expert reviews, user feedback, and technological advancements, here are the standout facial recognition cameras of the year.

Rank	Model	Category	Key Features	Average Price
1	Google Nest Cam (2nd Gen)	Best Overall	Superior facial recognition (Familiar Faces), 24/7 recording option with Nest Aware, excellent video quality (1080p HDR), seamless Google Home integration, on-device processing.	$180 – $250
2	Arlo Pro 5S 2K	Best Wire-Free Option	2K video with HDR, color night vision, integrated spotlight, wide 160-degree viewing angle, dual-band Wi-Fi support, strong smart home compatibility.	$250 – $300
3	eufyCam S330 (eufy Edge)	Best for Local Storage	BionicMind™ AI for self-learning facial recognition, 4K resolution, solar-powered charging (Everlasting Power), no mandatory monthly fees with HomeBase 3 storage.	$550 – $650 (Kit)
4	Ring Video Doorbell Pro 2	Best Doorbell Camera	Advanced motion detection (3D Motion Detection & Bird’s Eye View), 1536p HD+ video, person alerts, Pre-Roll feature, seamless integration with the Amazon Alexa ecosystem.	$250 – $280

In-Depth Look at the Top Contenders

1. Google Nest Cam (2nd Gen): The Smartest Face in the Crowd

Google’s Nest Cam continues to dominate the facial recognition space in 2025. Its Familiar Faces feature, part of the Nest Aware subscription, is arguably the most accurate and user-friendly on the market. It excels at learning who belongs at your home and who doesn’t, sending you specific alerts like “Jane is at the door.” With improved on-device processing, the 2nd Gen model can differentiate between people, animals, and vehicles even without a subscription, though Familiar Faces requires one. The camera’s 1080p HDR video and seamless integration with the Google Home ecosystem make it the top choice for those seeking intelligent, reliable security.

2. Arlo Pro 5S 2K: Power, Flexibility, and Precision

For those who want a premium, wire-free experience, the Arlo Pro 5S 2K is a top-tier option. While its facial recognition requires an Arlo Secure subscription, the system is powerful and allows for a high degree of customization. The camera’s standout features include stunning 2K HDR video, color night vision, and an integrated spotlight that deters intruders. Its dual-band Wi-Fi support ensures a more stable connection, a common pain point for wireless cameras. If you want a flexible, high-performance camera that works well with multiple smart home platforms, the Arlo Pro 5S is an excellent investment.

3. eufyCam S330 (eufy Edge Security System): Subscription-Free Intelligence

Eufy’s commitment to privacy and local storage makes the eufyCam S330 system a compelling choice. Its BionicMind™ AI runs on the included HomeBase 3, meaning your facial recognition data is stored locally, not in the cloud. The system learns and becomes more accurate over time, and crucially, this advanced feature is available without any mandatory monthly fees. With crystal-clear 4K resolution and integrated solar panels on the cameras for “Everlasting Power,” this system is ideal for users who want top-of-the-line features without long-term subscription costs.

4. Ring Video Doorbell Pro 2: The Smartest Welcome

While many Ring products offer person detection, the Video Doorbell Pro 2 takes it to the next level with advanced motion and alert features. Integrated with the Amazon ecosystem, it uses its powerful hardware to provide highly accurate person alerts right out of the box. Its unique 3D Motion Detection and Bird’s Eye View features allow you to pinpoint exactly where and when an event occurred on your property. For those invested in Alexa and seeking the best front-door security with reliable person identification, the Pro 2 is the clear winner.

Key Considerations Before Buying a Facial Recognition Camera

• Subscription vs. Local Processing: This is the biggest dividing line. Services like Google Nest and Arlo offer the most polished facial recognition but require a monthly subscription. Brands like eufy are champions of local processing, which means no mandatory fees and enhanced privacy.

• Accuracy and Learning: The best systems use AI to learn over time. Look for cameras that allow you to name familiar faces and provide feedback to improve accuracy.

• Privacy: Facial recognition inherently collects sensitive biometric data. Understand the company’s privacy policy. Local storage options provide more control over your data compared to cloud-based systems.

• Integration: How well does the camera fit into your existing smart home? If you’re a heavy Google Home user, the Nest Cam is a natural fit. For Alexa users, Ring and Arlo are excellent choices.

• Video Quality and Field of View: High resolution (1080p minimum, 2K or 4K preferred) is essential for accurate facial identification, especially from a distance. A wide field of view ensures you capture more of your property.

By prioritizing these features, you can select a facial recognition camera that not only enhances your security but also provides the smart, specific, and clutter-free notifications that define the modern smart home of 2025.