Latest JFTech XmEye Firmwares 2026, XMEye is video monitoring software for IPC and DVR. With cloud technology, easy log in by the device’s serial number to show the live view monitoring video to Android phone and do operation accordingly.

XMEye

XMEye is video monitoring software for IPC and DVR. With cloud technology, easy log in by the device’s serial number to show the live view monitoring video to Android phone and do operation accordingly.

Android

iOS

Computer

XMEye Pro

XMEye Pro is video monitoring software for IPC and DVR. With cloud technology, easy log in by the device’s serial number to show the live view monitoring video to Android phone and do operation accordingly.

Android

iOS

Computer

Latest JFTech XmEye Firmwares 2026

IPC Firmware (General Style)

Video Recorder Firmware (YK Style)

Video Recorder Firmware (General Style)

.

Video Recorder Firmware (JFPro Style)

APP

Icsee

Network Intelligent Monitoring Device Management App

Scan to download

JLink

ftware customized specifically for VIOT devices.

Scan to download

XMEye pro

Network Intelligent Monitoring Device Management App

Scan to download

PC Software

VMS Pro

VMS Pro is an intelligent, user-friendly real-time preview and playback software suitable for various monitoring scenarios.

Click Download

Players, etc

player

H.264, H.265 video file dedicated player

Click Download

DiskPlayer

Read video files stored on the device’s hard drive and TF card

Click Download

DeviceManage Upgrade Tool

Device IP Search and Upgrade Tool

Click Download

VideoConver

Backup files in H.264 and H.265 formats are converted to AVI, MP4 formats.

Click Download

Product Manual

JFtech Module Manual

JFtech Module&motherboard manual

Click Download

JFtech Product Manual

JFtech Product Manual

Click Download

Please make sure the DVR system has been connected to your router via the Ethernet cable. You can check the network connection status from the Startup Wizard.

Get the Serial Number from Main Menu > System > Info. > Version or the QR code in Startup Wizard.

Download and Install the App

Search and download XMEye into your mobile device from App Store/Google Play or scan the QR codes below to download.

Tip:

An alternative option to download and install the App is to scan the QR code from the Startup Wizard.

Add the DVR System to the App

Launch XMEye App after installing, then follow these steps to add the DVR system.

Step 1:

Register an account with your email address. You will get a code by email to set a user name and password.

Step 2:

Log in to XMEye with your user name and password, then tap ‘+’ on the upper right corner. Enter the information required on the interface of Add Device, then tap OK to add the device.

Device Name:

Set a name for your DVR system

Serial Numer:

Get the serial number from Main Menu > System > Info. > Version or the QR code from Startup Wizard.

Username (Default is admin):

Enter admin if you did not change it in the Startup Wizard.

Password (Default is null):

Enter the password of DVR you set in the Startup Wizard. If it’s changed, please enter the new password.

Live Video

After successfully adding the DVR, it will be listed on the interface of Device List. Tap the icon and Start Preview to view the live videos from all channels.

Tips:

① A blue icon indicates the DVR system is online, while the grey one indicates it’s offline. You can tap to confirm the information you entered.

② Tap on the name of the device to list all the cameras, you can select some certain channels to preview.

Function Overview of the Live Video

• Tap to enter the detailed settings of the channel. You can set the record plan, alarms, and more here.

• Tap icon to capture a picture and save to your mobile device.

• Tap to start recording; tap it again to end and save the video to your mobile device.

• Tap to display the live video from one channel on the screen. You can slide it leftward to show the live video from another channel.

• Tap to display the live video from 4 channels on the screen, so do and .

• Tap to switch the image quality from SD to HD. SD is recommended for smoother streaming.

Video Playback

Tap on the interface of live video to play the video recorded in the Hard Disk Drive of the DVR system. Tap on the top right of Remote Video, it will switch to

• stands for one screen displayed on the interface, while indicates 4 screens.

• Tap to add another channel.

• Slide leftward or rightward on the timeline to check the videos recorded by time.

• Alarm Record stands for the videos recorded when the camera detected motion, human shape, or more.

Video Backup

Tap on the interface of Live Video, then tap Record Download to back up the videos to your mobile device.

How to Manually Update Firmware for Reolink Devices, Regular Reolink firmware update ensures that you benefit from the latest features, security enhancements, and bug fixes. This guide will walk you through how to update firmware on Reolink cameras, NVRs, and hubs.

Applies to: All Reolink NVRs, Reolink Home Hubs, and Reolink cameras (excluding battery-powered cameras).

Via Reolink Client

Step 1. Download Firmware: Visit the Reolink Download Center and download the latest firmware (make sure to select the correct model and hardware version for your devices). 

Unzip the compressed firmware file and place the firmware file (.pak) on your PC desktop.

Step 2. Launch Reolink Client: Launch the Reolink Client and log in to your cameras/NVRs/Home Hubs. Navigate to Device Settings > System > Maintenance and click Firmware Update.

Step 3. Select Firmware File: Click Browse to select the correct firmware file (.pak), then click Upgrade.

For NVR (new UI) and Reolink Home Hub/Home Hub Pro, you can choose to upgrade the NVR/Home Hub as well as the cameras connected to the NVR/Home Hub via the Client.

To upgrade a specific camera, click the arrow-down icon next to Channel Selection and select the camera that you need.

Notes:

Configuration Reset: If you do not want to restore your camera or NVR/Home Hub settings to factory status, uncheck the Reset Configuration option.

Software Version: Only Reolink Client version 8.14.0 or above supports upgrading cameras connected to the NVR/Home Hub.

Trouble Shooting: If the Reolink firmware update fails, please refer to Fail to Upgrade Firmware via Reolink Client to shoot problems.

Video for Reference

Via Reolink Web

Step 1. Download Firmware: Download the correct firmware for your camera from the Reolink Download Center. The file is generally a zip file.

Unzip the file and place the .pak file on your desktop.

Step 2. Access Camera via Web Browser: Enter the IP address of your camera in a web browser and log in, please ensure your PC is connected to the same router as your camera, and you can refer to

How to find the IP address of your camera.

Step 3. Navigate to Firmware Update:

Go to Device Settings > System > Maintenance > Firmware Update.

Step 4. Select Firmware File: Browse and select the .pak file from your desktop. Click Upgrade to update the firmware.

Notes:

Configuration Reset: Uncheck the Reset Configuration option if you do not want to reset all configurations to default.

Upgrade Time: The upgrade process typically takes a few minutes, and the camera will automatically reboot upon completion.

Stuck Upgrade: If the upgrade appears to be stuck, refresh the web page.

For NVR (new UI), you can choose to upgrade the NVR as well as the cameras connected to the NVR/Home Hub.

To upgrade a specific camera, click the arrow-down icon next to Channel Selection and select the camera that you need.

Notes:

Configuration Reset: If you do not want to restore your camera or NVR settings to factory status, uncheck the Reset Configuration option.

Via Reolink NVR (New UI)

Step 1. Transfer Firmware to USB Drive: Visit the Reolink Download Center to download the latest firmware (ensure you select the correct model and hardware version for your devices). Find the firmware (.pak file) and transfer it to a USB drive, then Insert the USB drive into the NVR USB port.

Step 2. Log In to NVR:

Log in to your Reolink NVR on a monitor, and navigate to Device Settings > System > Maintenance. Step 3. Start Firmware Upgrade:
For Reolink NVR firmware update, choose the correct firmware file and click Upgrade.
For cameras connected to the NVR, click Upgrade IPC, select Local Upgrade, and choose the correct firmware file. Do not use online upgrade; it’s not functioning yet.
Notes:
Configuration Reset: Uncheck the Restore to Default Settings button if you do not want to reset the configurations.

Specific Models: For N5MB01/N6MB01/N7MB01 with firmware v3.5, follow the steps under Camera > General > Update IP Camera > Firmware Update > Local Update.

Trouble Shooting: If the Reolink firmware update fails, please refer to Fail to Upgrade Firmware via Monitor to shoot problems.

Via Reolink NVR (Old UI)

Step 1. Transfer Firmware to USB Drive: Visit the Reolink Download Center to download the latest firmware (ensure you select the correct model and hardware version for your devices). Unzip the firmware file on your PC and transfer the .pak file to a USB drive, and insert the USB drive into the NVR USB port.

Step 2. Log In to NVR: Log in to your Reolink PoE NVR on an NVR monitor, and navigate to Menu > System > Maintenance.

Step 3. Start Firmware Upgrade:
For the PoE NVR, click Upgrade From USB and select the correct firmware file.
For cameras connected to the NVR, choose Upgrade IPC From USB and select the correct firmware for each channel.

Notes:

Configuration Reset: Uncheck the Update Configure File button if you do not want to reset the configurations.

Trouble Shooting: If the Reolink firmware update fails, please refer to Fail to Upgrade Firmware via Monitor to shoot problems.

Introduction to the Hardware Version of Reolink Cameras

Different cameras own different hardware versions which decide the features and functions of cameras.

Applies to: All Reolink cameras.

Usually, the hardware version of Reolink battery-powered cameras begins with BIPC. B stands for battery, while the hardware version of PoE and WiFi cameras begins with IPC.

Currently, Reolink PoE and WiFi cameras have the following hardware versions:

IPC_3816MPT, IPC_51316M, IPC_51516M5M, IPC_515B16M5M,  IPC_517SD5, IPC_513SD5, IPC_515SD5,  IPC_515SD6,  IPC_515BSD6, IPC_523SD8, IPC_523128M5MP,  IPC_523128M8MP, IPC_30K128M4MP, IPC_523SD10, IPC_529SD78MP, IPC_528B174MP, IPC_529B17B8MP, IPC_523B188MP, IPC_523D98MP, IPC_523128M12MP, IPC_52316M12MP, IPC_5128M, IPC_5158M5M, IPC_5158M5M, IPC_5158MP8M, IPC_56064M8M

Reolink battery-powered cameras include these hardware versions: BIPC_523MIX32M21SD9B4MP, BICP_36S3216MC52, BIPC_36S3216MGUN3, BIPC_523MIX32M35C10A4MP, BIPC_36S7616MC94, and etc.

You may find out the hardware version of your cameras via Reolink App and Reolink Client.

For Reolink App: Log in to your camera and go to Device Settings > Device Info.

For Reolink Client: Log in to your camera and go to Device Settings > Camera > Info.

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Where to Find Firmware for Battery-powered Cameras

The firmware for battery-powered cameras couldn’t be found on Reolink download center since they can could only support online upgrade.

Applies to: Reolink battery-powered cameras

To upgrade the firmware for battery-powered cameras, you need to turn on the Auto Upgrade option for the camera, then it will upgrade automatically once there is new firmware available. Please refer to How to Enable Auto Upgrade for Battery-powered Cameras.

You can also manually upgrade the firmware when there is new firmware pushed to the camera, refer to How to Upgrade Battery-powered Cameras Manually.

If you want to know if your camera has the latest firmware version or not, please contact Reolink Support Team for assistance.

Reolink Firmware Update Guide

Keeping your Reolink devices updated with the latest firmware is crucial for optimal performance, enhanced features, and security improvements. This guide will walk you through the process of Reolink firmware upgrading for your Reolink devices.

Applies to: All Reolink NVRs, Reolink Home Hubs, and cameras

Reolink Firmware Upgrade Methods

There are two primary methods for Reolink firmware updates:
1. Online Firmware Upgrade: Automatically install newer firmware via the internet on the Reolink software.
2. Manual Firmware Update: Download the firmware and install it manually.

1. Online Firmware Upgrade

For which Reolink device supports online upgrades and the detailed instructions for online upgrades on different Reolink software, refer to the guide on Online Reolink Firmware Upgrade via Reolink Software.

Step 1. Connect to the Internet: Ensure all the devices including the Reolink NVR/camera/Home Hub and the end-user devices running the Reolink software (computer, phone, etc.) have a stable Internet connection.
Step 2. Access the Upgrade Interface: Go to the upgrade interface on the Reolink software.
Step 3. Check for Updates: The software will automatically detect if there are any firmware updates available.
Step 4. Initiate the Update: Follow the on-screen instructions to initiate the Reolink firmware update process.
Step 5. Enable Auto Update (Optional): You can enable Auto Update to allow your device to update automatically when new firmware is detected.

2. Manual Firmware Upgrade

If you need to upgrade the firmware for the device that does not support online upgrades, or if you failed to upgrade the firmware online, you can perform a manual firmware upgrade. For detailed instructions for manual upgrades on different Reolink software, please refer to How to Manually Update Firmware for Reolink Devices.

Step 1. Preparing for an Upgrade

Before initiating a firmware update, make sure to check the following details:

1. Camera Model: Identify the exact model of your device.
2. Hardware Version: Check the hardware version to ensure compatibility with the firmware.
For more detailed instructions on how to find this information about the Reolink device, follow the steps outlined in How to Find out System Information (Firmware Version) via Reolink Software.

Step 2. Determining the Latest Firmware

To determine if your device has the latest firmware:

1. Visit the Download Center: Navigate to the Reolink Download Center.
2. Check the Latest Firmware Version: Enter the device model and hardware version to check the latest firmware version available of the device.
3. Compare Build Numbers: Compare the firmware build number listed in the Download Center with the one installed on your device. If the build number in the Download Center is higher, an update is available.
4. Example:
Suppose your camera model is RLC-410-5MP, hardware version IPC_51516M5M, and firmware build no. 20102219. You can use this information to check if a newer version is available.

Step 3. Manually Upgrade the Firmware

1. Download the Firmware File: Ensure the firmware matches your device model and hardware version. Then download the firmware file from the Reolink Download Center. The file is generally a zip file.

2. Unzip the Firmware File: Unzip the zip file and get the pak file.
3. Follow the Installation Steps: Install the firmware according to the instructions provided in the guide: How to Manually Upgrade Firmware for Reolink Device.

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Reolink Firmware Update Failed

This article will guide you on what to do if you fail to manually upgrade firmware on Reolink device.

Applies to: All Reolink device.

Non-battery Powered Cameras Firmware Update Failed

Error 1: Reolink Firmware Update Failed/Timeout

Symptoms:

Troubleshooting:

Error 2: Reolink Failed to Recognize the File Format

Symptoms:

The error message “failed to recognize the file format” pops out during the Reolink device update.

Troubleshooting:

1.Check the model of your device and its hardware version. Then go to Firmware Center to search for the correct firmware.
If you are not sure, please share the system info page with the support team and we will help you with it. Please refer to How to Find System Information (Firmware Version) via Reolink Software.

2.Please check if the firmware you are using is a copy. The copy is as shown below:

3.If the issue persists, please reach out to the Reolink Support Team and provide the model number, firmware version, and hardware version of your devices.

Battery-powered Cameras Firmware Update Failed

For Argus, Argus 2 and Argus Pro, unplug the battery and let the camera cool for more than 8 hours. Then, you can try to upgrade the firmware again.

For other battery-powered cameras, turn OFF the power button for at least 8 hours to cool down the camera. Then, try again to upgrade the firmware.

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IVSEC Firmware and Software FAQ, IVSEC is a reliable distributor of security systems and products. IVSEC will help you find the best equipment for all your security needs, using security cameras, biometrics, and specialised software. IVSEC specialises in supplying reliable technology and equipment for home and workplace security solutions.

The IVSEC brand comprises Australian selected components and hardware, and software servers for local updates within Australia. IVSEC has grown quickly while expanding and maintaining excellent customer service. For any enquiries, please contact our friendly staff.

IVSEC X Mobile App

This powerful smartphone application will easily connect by just scanning the QR code on the NVR. Very similar settings to the HDMI/VGA output direct from the NVR.

Apple Store / Google Play

Screen layout options for up to 128 cameras

IVSEC Firmware and Software FAQ

Video Management Software (VMS)

This software aggregates NVR/IP cameras easily, for example, pooling viewable camera channels from across multiple separate business sites. It comes with many excellent, easy to use features. No subscription or licensing fees. Fantastic free software with the IVSEC range.

Windows | Mac

VMS Setup Guide (Windows)

Device Config Tool

The Device Config Tool allows you to search the network (LAN) for IVSEC devices (recorders and cameras) as well as configuration and maintenance options such as modifying IP addresses, upgrading firmware and restoring system default.

Windows | Mac

Video Player

Allows you to playback exported footage in .RF format (custom IVSEC format)

Windows | Mac

Surveillance Client

Legacy VMS Application (No Longer Supported). Please refer to VMS for the latest version

Windows (32-bit) | Windows (64-bit)

Mac

Firmware

Recorder

The latest IVSEC NVRs (e.g. NR308XC) can be updated online.
Watch video guide below showing how to perform an online update.

Video Guide

NOTE: Earlier model recorders listed need to be manually updated to the latest firmware.

Select your NVR model (listed on top of the recorder):

NR308XA

NR316XA

NR308XB / NR316XB

NR308XC / NR316XC

NR532XA

NR564XA

NR564EXA

IP Camera

Select from the camera models below

NC110XA / NC305XA / NC317XA / NC312XB
Firmware | Installation Instructions

NC110XB / NC305XB / NC317XB / NC312XC
Firmware | Installation Instructions | Video Guide

NC110XC / NC305XC / NC317XC / NC312XD
Firmware

NC323XD / NC531XB / NC512XC / NC512XD / NC528XC / NC323XD-BLK / NC512XD-BLK
Firmware | Installation Instructions | Video Guide

NC323XC / NC531XA / NC528XB
Firmware | Installation Instructions

NC528XA
Firmware

NC323XB
Firmware (V4.41.5.x)

NC323XB
Firmware (V4.31.5.x)

NR522XA / NC591XB
Firmware

.

My smartphone is showing “offline” or “connect close” in the IVSEC X mobile app?

When adding your Recorder or cameras to the IVSEC X mobile app if a message says “Offline” or the device status is showing “Connect close” please check the following:

Example of Offline message

Example of Connect Close message

1) Check that the QR code, username and password details have been entered correctly into the IVSEC X app

A. Connect HDMI LCD and USB mouse to IVSEC Recorder

B. Click on the 4-square / arrow icon on the bottom left-hand corner of the screen

C. Check the name shown in Current user:

Note: The default user is admin but this may have been modified by the installer

D. Open the IVSEC X app on your phone

E. Press the “Human” icon of the top left-hand corner of the app

F. Press “Device List’

G. Press the square icon with a pencil mark

H. Check the IP Address/ID is the same as the QR code located on top of the IVSEC recorder

I. HTTP Port / Client Port

• To connect to an IVSEC Recorder use port 9000 or 80

• To connect to an IVSEC Camera that does not have a recorder installed use port 6000 or 80

J. Check the username is the same name as per point C (this is case sensitive)

K. Enter the correct password

L. Press Save or Apply

2) Check for Network Connectivity

A. Check that an ethernet cable is connected to the LAN port of your modem

B. Check that the other end of the ethernet cable is connected to the LAN/WAN port of the IVSEC Recorder

C. Check that the Green and Yellow LEDs light up after connecting the cable.

NOTE: If the LEDS do not light up then the IVSEC X app will not work. Try replacing the ethernet cable, if still no LEDS light up contact your installer

D. Connect an LCD and USB mouse to the recorder and check the “connect status” icon that appears on the bottom right hand corner of the taskbar (when LCD is connected to recorder). Ensure that the icon has a green tick as shown in below image

Refer to explanation below of other connection status:

3) Ensure you have the latest version of IVSEC X app installed on your phone. Check that your Android or Apple device has the latest software/firmware and security updates installed. Try un-installing, re-installing the app and add the device again

4) Power your modem and IVSEC Recorder off for 30 seconds. Power back on and wait 5 minutes for the internet connection to come back online.

5) If you are running a VPN app on your smartphone disable the app and try the IVSEC X app again.

Examples of VPN providers include Surfshark, NordVPN, Norton’s VPN.

6) Check the IVSEC Recorder substream settings

A. Using LCD and mouse connected to NVR go to setup – Record – Encode Check your NVR substream settings- “Substream” tab

Recommended substream settings to minimise mobile app bandwidth issue

Resolution: 640 x 480

Bitrate: 512kbps

B. Click Apply on bottom right corner

Please refer to YouTube link: Adjusting stream settings via IVSEC X Mobile app

or

Please refer to YouTube link: Adjusting Camera stream settings via NVR (LCD & mouse required)

7) Some older Samsung phones running Android 11 on the Telstra network may be unable to stream live view or the cameras will show as offline while connected to mobile data (4G/5G). The issue has been identified on the Telstra network where an Android update causes the APN to select IPv6 only. Click here for APN re-configuration (Applies to Telstra mobile customers only running Android)

8) Some Telstra NBN modem / routers may restrict access to cameras (firmware issue on the router). The cameras may be slow to appear or show as offline. Check the model number listed on the bottom of your Telstra router. Click on the documentation below which details the steps to configure port forwarding as a workaround to access your cameras

• Telstra Netgear V7610 – Click Here

• Telstra Technicolor DJA0231 – Click Here

9) Connect to your wifi and perform a speed test – https://www.speedtest.net/

Click the GO button. If your upload speed result is 3Mbps or less, you should contact your Internet Provider to test your connection

10) Email service@ivsecurity.com.au for additional support

iVSEC X Mobile App

1. How to set up the IVSEC X app on my Smartphone

The IVSEC X app allows you to access your IVSEC cameras live view remotely, playback recordings and other useful features
Please refer to YouTube link: https://youtu.be/71mvg5QdsfY

Scan the appropriate QR code below to download the IVSEC X app

Apple Store | Google Play

2. My smartphone is showing “connect close” in the IVSEC X mobile app?

Click here for troubleshooting details.

3. How to reduce camera buffering when accessing IVSEC cameras on the mobile app.

If you have limited or slow Internet connection (either at home or on your smartphone) reducing the substream settings can help the cameras to show up quicker on the app

Video guide – How to modify the settings via the IVSEC X mobile app

Video guide – How to modify the settings via the Recorder using an LCD and mouse

Recommended substream settings
Resolution: 640 x 480 | Bitrate: 256 kbps

Recommended mobile stream settings
Resolution: 640 x 480 | Bitrate: 128 kbps

4. What does “Max User Playback” mean?

If you see “Max User Playback” when trying to playback footage in the app it means someone else is currently accessing playback either via the NVR or through the app. Restarting the NVR will clear this message.

Access via Windows / Mac

5. How to install setup the VMS Pro application for Windows.

Video Guide

NOTE: VMS for Windows setup is similar for Mac

Application download links available from ivsecurity.com.au or via the YouTube description

6. How to login to an IVSEC NVR or camera using Internet Explorer or Chrome

Refer to “How to upgrade my NVR firmware” FAQs. Once your NVR is upgraded to the latest firmware you will be able to log in using any browser using the NVR IP address.

7. How can I search for IVSEC devices on a network or change an IP address

To search for X range cameras and recorders on a network use the Device Config Tool.

8. How to setup the surveillance client on Windows

Please note surveillance client is no longer supported, refer to VMS Pro. For legacy installations please refer to YouTube links below:

Windows | Mac

9. My MAC is not letting me install any of the IVSEC applications

If your MAC blocks the app from opening click here for details

10. How to playback and export footage from surveillance client on a Mac

Watch Video Guide

11. How to get my old IVSEC app working (non X range NVR model)

Check the model number of your recorder (silver sticker either on the top or bottom of the recorder. If the model number does NOT have an X in the model number then click here for instructions on how to configure your non X range IVSEC NVR using port forwarding and DDNS.

Recorder

12. How to reset my NVR password?

Download IVSEC NVR Password Reset Procedure

13. How to perform NVR firmware update using a USB flash drive or online update

Watch Video Guide

14. How to setup motion detection on an IVSEC X-Range NVR

Watch Video Guide

15. How to export footage from an IVSEC X-Range NVR

Watch Video Guide

16. How to factory default an IVSEC X-Range NVR

Watch Video Guide

17. How to configure disk grouping for 16, 32 and 64 channel IVSEC recorders

The maximum number of channels (cameras) that can record to one hard drive is 16. If your recorder is compatible with disk grouping (e.g. NR316XB, NR316XC, NR532XA, NR564XA, NR564EXA and NR564EXB) you will need to configure disk grouping and ensure your cameras are recording. If you are using an NVR that is capable of 64 channels and have 64 cameras installed, you will need to install a minimum of 4 hard drives

16 cameras installed = 1 hard drive required (minimum)

32 cameras installed = 2 hard drives required (minimum)

64 cameras installed = 4 hard drive required (minimum)

Video – Disk grouping setup process

IP Camera

18. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

19. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

20. How to Setup 3rd Party cameras onto an IVSEC X-Range NVR

Watch Video Guide
Download Device manager tool (for non X range IVSEC branded cameras)
Download IVSEC PTZ Search Tool (for non X range IVSEC branded cameras)
Hikvision camera setup using onvif
Dahua camera setup using onvif

21. How to add 2N IP Verso Intercom camera to an IVSEC NVR

Watch Video Guide

22. Camera image is randomly showing distortion on the bottom of the image

If you are experiencing distortion at the near the bottom of the camera image please click here for useful troubleshooting steps

23. Modifying White Light Settings

Some of the iVSEC camera range have inbuilt white lights (LEDs) that turn on at night as a deterrent to intruders and for colour recording at night. Please follow this guide to learn how to disable this function or have then turn on only when motion is detected.

Smart Home Integration

24. iVSEC – Alexa

Now it’s even easier to see what’s happening. Amazon Alexa can be used to stream live camera video to your Amazon Echo Spot or Echo Show device simply by speaking your commands. Follow this guide to learn how to connect to Amazon Alexa for voice control.

25. iVSEC – Google

Now it’s even easier to see what’s happening. You can ask your Google Assistant to show your Cameras on your TV with Chromecast. Read this guide to learn how to connect your cameras to your Google Assistant and enable voice control.

How to upgrade IVSEC NC323XD Camera Firmware For additional support go to https://ivsecurity.com.au/ or email service@ivsecurity.com.au Video will demonstrate how to upgrade IVSEC NC323XD camera firmware. NOTE: Firmware compatible with models NC323XD, NC531XB, NC512XC, NC512XD & NC528XC Download NC323XD firmware (link below) https://ivsecurity.com.au/support/fir… Copy the entire folder to USB flash drive Connect USB to NVR and watch video demonstrating how to perform the upgrade.

How to playback and export footage from surveillance client onto a MAC

How to playback and export footage from surveillance client onto a MAC To download Surveillance client and Device Config Tool (MAC) – https://www.dropbox.com/s/49enfbklip4… To download VLC for MAC – https://www.videolan.org/vlc/download… For more information visit https://ivsecurity.com.au/

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How to install and use Camera Live V1, Camera Live is a free program for you Windows PC or Mac that can be used to locate its local IP address and to view the camera’s live feed locally and remotely.  First download the appropriate installation file from the links below and install the program.

How to install and use Camera Live on a compatible Windows or Mac PC/laptop

Camera Live is a free program for you Windows PC or Mac that can be used to locate its local IP address and to view the camera’s live feed locally and remotely. 

First download the appropriate installation file from the links below and install the program.

For a Windows PC click here

For a Mac click here

Once you have installed the program, open it and click on Add Video. Then click on Discover to find the cameras UID, or enter it manually ensuring it is correct and all in uppercase. Enter the cameras password ensuring this is correct and in the correct case. Then give the camera a name e.g. garden, drive etc. and click on OK.

Once added wait for the camera to connect to the program. When it is connected you will see a green icon next to the UID, you can then view your camera’s live feed by clicking on the play icon. You will see the “No Video” message until you have viewed the live feed for the first time and the program can produce a thumbnail image from this.

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Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Having touble setting up your camera to record to SD card/NVR/NAS drive.

Are you looking to setup recording? If so please see the links below for full setup guides for each recording method. If you have already set it up but have encountered an issue it may be worthwile running through the setup once more, to check for any errors or mistakes.

SD card recording

UCAM NVR recording

NAS Drive recording

If you are still seeing an error or it is not working as expected please take a look at the common issues and their solutions in the list below.

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SD card not supported or faulty.

Motion detection page not configured correctly

NAS details not entered accurately.

NVR IP address may have changed.

Incorrect Task Management setup

How can I transfer video clips from an SD card in the camera to my computer?

If you are looking to transfer recordings from an SD card installed in the camera to you computer over WiFi this is limited to one file at a time for practical reasons:

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1) If your SD card had, for example, 128GB of clips it would not only be very cumbersome to transfer that quantity to your computer over your local WiFi but potentially slow down your local network too. As SD cards have very limited file speeds transferring this magnitude of data may also take a very long time to offload.

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2) It is also impractical or unwise to transfer en masse as it would also cause a slow down of the camera’s capabilities for the time while the transfer is progressing, and your camera could miss key motion events from being recorded.

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Solutions? There are a number of options available to you:

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– You can browse the recordings stored on your camera directly from a web browser and check which recordings are important to keep. You can play back the clips in your browser without needing to download to your computer first. Click here for a guide on how to do this.

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– You can set the sd card to auto overwrite so that it automatically deletes the oldest recordings when the card is full, so you don’t have manually delete.

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– You can use a number of tasks in the camera to automatically offload clips from the sd card (before they get overwritten) to Dropbox, your own FTP server, etc.

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– If you really must download everything off the SD card the easiest and quickest way is to take the sd card out and insert directly into your computer (if it supports SD media) and then simply drag and drop the files off the card to your computer.

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These are but a few suggestions. If you need further advice on the full range of recording and playback options do get in touch with our Support Team and they will be delighted to help.

Cannot connect to the camera remotely using the app.

Are you having trouble connecting to the camera using the app on your phone? This may be a p2p error. The camera and app use p2p to connect, if the camera is unable to connect to the p2p server then it will not be viewable via the app. Click here to check and resolve this.

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Has the camera been set to a static IP? We do not recommend setting the camera to a static IP as this is not usually required and can render the camera inaccessible if setup incorrectly. Click here to check this has been setup correctly. 

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Is the UID correct and all in uppercase? If any character in the cameras UID is not in uppercase it will not be able to connect to the app remotely. If this is the case, delete the camera from the app and add it again. For help with this click here for an Android device and click here for an iOS device.

Changed WiFi router or given a new router by your ISP?

If for some reason you have changed/updated your WiFi router your camera(s) will need to be reset to factory defaults and setup again, since the WiFi details and ip addressing on your camera(s) will still be that of your old router.

To reset your camera(s) and start afresh please click here.

NB: Be sure to read and follow the reset instructions carefully to avoid any problems or delay in setup.

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Once reset you will need to setup the WiFi connection again. Please follow one of the guides below to complete this.

PC Method

App Method

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WPS Method, for WPS enabled routers.

Power LED flashing rapidly and camera offline?

A rapidly flashing green power LED usually indicates that the camera’s firmware has encountered an error. This is rare but can occasionally happen after an unexpected power cut (if the camera is in the middle of performing a task), due to incorrect settings in the camera (too many enabled tasks, conflicting settings etc.), or due to a faulty SD card. 

This can usually be resolved with a reset of the camera. To do this first power down the camera and leave it for at least 10-15 minutes, then follow the steps on the page linked below to reset the camera. Note: a reset will clear all changed settings in the camera and revert it back to the defaults.

How to reset the camera

If the reset does not clear the error then you should get in touch with our support team using the “contact us” form as they will be able to advise on the next steps to resolve the issue.

How to install and use Camera Live V1

How to reset a camera.

If you think you need to reset your camera we recommend you first get in touch with us using the “Contact us” form as a reset may not solve your issue and will wipe the camera of any user data, meaning you will need to set the camera up again.

But should you want to reset your camera anyway please use either of the guides below.

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

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There are two ways to reset the camera: physically by pressing the hardware reset button or digitally via the camera’s web interface….

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Physical reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.

5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.
For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paper-clip or similar.
9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

Digital reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.

8) log in to the camera interface on a PC, see the guide here on how to do this.

9) Go to Setting, Tools, Backup or Reset.
10) Click on Reset, then when it appears click on Reboot.
10) Wait 5 mins for the camera to power up fully, ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is admin (in lower case) for both.

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new. You’ll find the details here: http://ucam247.helpsite.io/categories/3646-camera-setup

Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Camera is rebooting often

Do you find the camera does not remain online for any length of time? If so this is usually a setup or a hardware error, typically with the SD card or the recording setup. Please take a look at the troubleshooting guides below to help resolve your issues.

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SD card not working.

Too many tasks enabled.

Issues with power supply, outdoor cameras.

Cannot view the video from the app.

If you are having trouble viewing video in the app it is likely due to one of the issues listed below. 

Poor Wifi connectivity

p2p disabled

Privacy mode enabled blocking access to the live feed.

Live feed or playback is jerky and not smooth

The first thing to check will be that the camera has a strong WiFi connection. This can be checked in the app by going to Edit Camera, Advanced Setting, WiFi Setting and should be at least 50-60%. A poor WiFi signal can cause the playback of the live feed to be poor. Click here for advice if the WiFi signal strength is poor.

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If the WiFi connection is strong, the next thing to check will be that the stream setup is set appropriately for your network. The defaults for this are below and can be found by logging in to the camera’s web interface and going to Setting, Camera, Stream Setup.

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The H.264 bitrate should be left at the default of 1536, raising this can cause the camera to send more data than your router can cope with causing a jerky live stream.

The MJPEG stream should not be set higher than the default of 50. This is an uncompressed stream that is used for the cameras motion detection, not for recording or streaming, raising this can cause issues with the streaming as it puts a high load on the camera.

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You should also check that you do not have too many tasks enabled, conflicting tasks can cause issues with the camera’s ability to stream well. You should only have one of task 7, 8, 9 or 10 enabled at any one time. For more information on setting up the task management page click here.

NVR IP address keeps changing.

You have setup and NVR with a camera successfully however it stops recording after a short time.

This may be due to your router assigning the NVR a new IP address very often. In this case the best way to prevent this from changing and your details in the Storage Setup page becoming incorrect is by setting the NVR to a static IP address.

To do this please take a look at our setup guide for Setting the NVR to a Static IP address.

Having Trouble With WiFi setup?

Does your WiFi use older WEP Encryption? If so click here

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Not getting a wireless connection where you have placed your camera? Click Here for more information.

Herospeed Firmware Software Download, Herospeed Technology is a high-tech company specialized in software development, software customization and software implementation. It owns a group of long-term professionals who are engaged in software development and software customization. With strong technical development strength, Herospeed Technology fully meets customer needs.

Herospeed Firmware Software Download

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NVR

The Network Video Recoder support network video access,and it has adopted a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),embedded system technology,storage technology, network technology and intelligent technologies.It can work independently as NVR,or as a powerful security networking system.

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NOVATEK IP Camera

The NT IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom.

NOVATEK IP Camera

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Rockchip IP Camera

The RK IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom, intelligent analysis , PTZ,HDR, lens control, alarm input and output, buffer storage and network transmission and other functions.

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Rockchip IP Camera

Fullhan IP Camera

The Fullhan High-definition network camera has adopted embedded system and a number of advanced IT technologies,which integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control, alarm input and output, buffer storage and network transmission and other functions.

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Fullhan IP Camera

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GK IP Camera

GK IP Camera uses an embedded system and a number of advanced IT technologies, such as audio and video encoding and decoding technologies (h.264, h.265, h.265+, H264+), integrated encoding and compression, supporting audio noise reduction, and response cancellation, Support humanoid detection, support full Netcom function, can realize plug-and-play access to the back-end.

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GK IP Camera

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XVR

The Embedded Hybrid Digital Video Recorder is compatible with HDTVI,AHD and other coaxial HD specification,which can be accessed to any HDTVI,CVI,AHD,analog and network signal.It can disable numbers of analog channels and convert them to IP channels,which have both functions of DVR and NVR.

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XVR

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PC Client

VMS is an application platform software that can be used with embedded network monitoring equipment.It supports monitoring equipment by Onvif network protocol, integrated preview, video, playback, backup, PTZ control, alarm management and other functions,to provide flexible and diverse deployment programs, can be widely used in finance, public security, military, transportation, education and other fields of security projects.

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PC Client

Wifi kits

The wifi nvr kits developed from 100W to 400W HD quality,and adopted audio/video codec technology,embedded system technology,storage technology,network technology,etc.It matches to wireless wifi,WIFI connection supports 2.4G and 5.8G band,plug and play.It is suitable for various scenes,which can connect several cameras to realize omnidirectional  non-dead angle monitoring

Wifi kits

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SigmaStar IP Camera

The SigmaStar IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control

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SigmaStar IP Camera

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Hisilicon IP Camera

The Hisilicon High-definition network camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control, alarm input and output, buffer storage and network transmission and other functions.

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Hisilicon IP Camera