Hik-Connect Camera / NVR / DVR Guide, The Mobile Client supports adding cameras, NVRs, and DVRs. After you add the devices, you can start live view, playback on the client. You can also link cameras with NVR/DVR, set motion detection alarms for network cameras, and reset password of NVRs or DVRs, etc.

Manage Solar Camera

After adding a solar camera to the Mobile Client, you can control and manage it remotely. The supported functions include waking up the device, viewing its network signal strength, switching power consumption mode, etc.

Wake Up Solar Camera

Unlike using other network cameras, you need to wake up a solar camera before you can control it. You can wake it up in the following two ways:

• On the device list page, tap  > Settings to enter the device settings page. Once you enter this page, the camera will start waking up.

• On the device list, tap the device to enter its live view page. Once you enter this page, the camera will start waking up.

View Network Signal Strength

Enter the device settings page of the solar camera, and then tap Network Strength to view its network strength level.

Switch Power Consumption Mode

Enter the device settings page of the solar camera, tap Power Consumption Mode and then select a mode.

Note

After switching power consumption mode, you need to reboot the solar camera to make the new settings take effect on the device.

Set Light for Floodlight Camera

You can set light for the Floodlight camera.

Make sure you have added a Floodlight camera to the Mobile Client.

1.On the device list page, tap  > Settings on a device card to enter the Settings page of a Floodlight camera.

2.Tap Light Settings to enter the Light Settings page.

3.Set the parameters.

Adjust Brightness

Adjust the brightness of the camera light.

Light Linkage

If enabled, when activities of human beings or animals are detected at night in the areas specified by you (see Light Linkage Area Settings, the camera light will be automatically turned on.

Light Linkage Area Settings

Tap the areas to specify them as the light linkage areas.

Batch Arm/Disarm Cameras Linked to NVR

For cameras linked to NVRs and areas of NVRs, you can batch arm/disarm them, and silence alarms.

Note

Only NVRs with the firmware version 4.63.000 and newer support these updates.

1.On the device list page, find the device card of an NVR.

Figure 1 NVR

2.Optional: You can perform the following operations.

Batch Arm/Disarm Cameras and Areas or Arm Them Silently	Tap , and tap Arm / Arm Silently / Disarm at the bottom of the page, and all cameras linked with the NVR will be armed / armed silently / disarmed.
Arm/Disarm a Single Camera or Area or Arm One Silently	Tap  to go to the area and camera details page. Tap a camera or area, and tap Arm / Arm Silently / Disarm at the bottom of the page, and the selected camera or area will be armed / armed silently / disarmed.
Edit Area/Camera Details	Tap  to go to the area and camera details page. Tap  in the lower-right corner of an area or camera to edit its information

Edit Settings of Cameras Linked to NVR/DVR

For cameras linked to NVR/DVR, you can edit their names, hide or show them in the device list, and enable camera cascading.

1.On the device list page, tap  > Settings on a device card to enter the Settings page of an NVR or DVR.

2.Tap Linked Camera to enter the Linked Camera page, and then edit camera settings.

Edit Camera Name	Tap  to enter the camera details page, and then tap Channel Name to edit the camera name, and finally tap  to save the settings.
Hide/Show Camera	Tap  or  to hide or show the camera on the device list respectively.

Set Motion Detection Alarm for Network Camera

Motion detection is a way of detecting motion in a security scene by analyzing image data and differences in a series of images. After setting motion detection area within the field of view of the network camera, the network camera will be able to detect the objects in motion within the area you set and at the same the Mobile Client will receive an event notification about the motion detection alarm.

1.On the device list page, tap  > Settings on a device card to enter the Settings page of the network camera.

2.Tap Notification to enter the Notification page.

3.Draw motion detection area.

a.Tap Draw Motion Detection Area to enter the motion detection area settings page.

b.Swipe on the screen to draw the motion detection area.

Figure 1 Draw Motion Detection Area

c.Optional: Tap  to undo the drawing.

d.Tap  to save the motion detection area settings.

4.Tap  to go back to the Notification page and tap Motion Detection Sensitivity, and then adjust the slider to adjust the motion detection sensitivity.

Low

Moving persons, large moving pets, and any other large moving objects in the motion detection area will trigger the alarm, while smaller objects will not.

Medium

Moving small pets and any other medium-sized moving objects in the motion detection area will trigger the alarm, while smaller objects will not.

High

Moving insects, moving leaves, and any other larger objects will trigger the alarm.

Go back to the Notification page and make sure Notification is enabled.

Note

For details about how to enabling notification, see Enable Notifications

.

View Network Topology of NVR

You can view network topology of the cameras connected to an NVR.

Note

The NVR should support the network topology functionality.

On the device list page, tap  > Settings on an NVR card to enter the Settings page of the NVR, and then tap Network Camera Topology to enter the topology page. On the page, you can perform the following operations.

View Network Status

On the topology, you can know the type of the network connection between each node (i.e., an NVR or a network camera) by the type of the line between the two nodes: solid line represents wired connection, dotted line Wi-Fi connection.

You can also view network status of the cameras. If a camera icon is grayed out, the camera is offline.

Zoom In/Out

You can pinch fingers together to zoom in, and spread them apart to zoom out.

Refresh Topology Structure

Tap  in the upper right corner to refresh the topology structure.

Show/Hide Cascaded Camera

You can enable the topology to display a specific camera’s cascaded camera(s).

Note

The NVR should support this function.

1.On the device list page, tap  > Settings on an NVR card to enter the Settings page of the device, and then tap Linked Camera to enter the Linked Camera page.

2.Tap a camera on the Linked Camera page to enter the Details page.

3.Turn on Cascading Status to display cascaded camera(s) of a specific camera in the topology.

Turn off to hide.

Reset Password of DVR or NVR via the Mobile Client

If you forgot the admin password of a DVR or NVR, you can reset the password by using the Mobile Client to scan the QR code generated on the local GUI of the device.

Two verification methods are provided for resetting the password of DVR or NVR: verifying by reserved email or verifying by Hik-Connect.

Procedures of Resetting Password via Hik-Connect Verification

It is recommended that you use this way to reset the password of DVR or NVR, which is comparatively simpler and more convenient. For details, see Reset Password by Hik-Connect.

Procedures of Resetting Password via Email Verification

The flow chart below shows the procedures of resetting password by email verification.

Figure 1 Flow Chart

Reset Password by Hik-Connect

You can reset the password of DVR or NVR via Hik-Connect.

Reserve Email Address for Resetting Password

Make sure you have reserved email address for resetting the admin password of NVR or DVR if you want to change the password by scanning QR code.

Note

The DVR or NVR should support the function.

Generate QR Code by Reserved Email

If you forgot the admin password of the DVR or NVR, you can generate a QR code on the device’s local GUI and then scan the QR code via the Mobile Client to reset the admin password.

Make sure you have reserved an email address for resetting password.

Note

The DVR or NVR should support this function.

Reset Password by Reserved Email

If you forgot the admin password of DVR or NVR, you can reset the password by scanning the QR code generated on the local GUI of the device.

Video & Cloud Storage

With the Mobile Client, you can remotely view live videos of the added encoding devices (e.g., cameras, NVRs, and DVRs) and play back their video footage. If cloud storage is activated on the video devices, you can browse, search, play back, and download the video footage on cloud.

Live View

You can view live video of the devices’ connected cameras. And some basic operations are supported during live view, including picture capturing, manual recording, PTZ control, etc.

Start and Stop Live View

Live view shows you the live video getting from cameras. Perform the following task to start and stop live view.

1.Tap a camera or tap Applications > Live View to enter the Live View page.

◦ If the Video and Image Encryption function is disabled, the live video will start playing automatically.

◦ If the Video and Image Encryption function is enabled, you should enter the encryption password before live view.

Note

· For details about Video and Image Encryption function, see Enable Video and Image Encryption.

· The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

· The live video from the video intercom device lasts 5 minutes.

· Up to 6 users can view the live video of a same door station simultaneously. If the upper-limit is reached, other users can only use the audio function of the door station.

2.Optional: Perform the following operations.

View Full Screen Live Video	Rotate the phone to view live video in full screen mode.
Switch Camera	Swipe the live view page to the left or right to switch camera and view its live video.
Reselect Device for Live View	a.Tap  to reselect device(s) for live view. b.Reselect cameras and then tap OK. Note You can select up to 256 cameras.
Switch to Playback	Tap Playback to switch to playback. Note For details about playback, see Playback.
Toolbar Operations	For details about toolbar operations, see Live View and Playback Icons.
View Events	If there are any events, they will be displayed in the Event Messages section.

a.Press and hold a window under live view.

b.Drag the window upwards to the appearing  at the top of the page.

PTZ is an abbreviation for “Pan, Tilt, and Zoom”. With the PTZ Control functionality provided by the Mobile Client, you can make the cameras pan and tilt to the required positions, and zoom in or out the live video images.

Start live view of the camera, and tap  to pop up the PTZ control panel.

Note

PTZ control should be supported by the camera. For details about starting live view, refer to Start and Stop Live View.

PTZ Control

Figure 1 PTZ Control

On the PTZ Control panel, the following operations are supported.

• Drag the red circle button to control the camera to the desired direction.

• Tap / to zoom out/in the lens.

• Tap / to make near objects become clear and distant objects become vague, or make distant objects become clear and near objects become vague.

Preset

On the Preset panel, the following operations are supported.

• Edit Name: Tap  > Edit Name to edit the preset name.

• Set as Preset: Tap  > Set as Preset to set the current scene as a new preset.

More Settings

Figure 2 More Settings

Drag  to the right or left to set the PTZ rotating speed.

Set Image Quality for Device Added by IP/Domain

For devices added via IP/Domain, you can set its image quality to Fluent or Clear. You can also customize image quality for the devices.

Note

Live View for Fisheye Camera

In the fisheye view mode, the whole wide-angle view of the fisheye camera is displayed. Fisheye expansion can expand images in five modes: 180° panorama, 360° panorama, 4-PTZ, semisphere, and cylindrical-surface.

Note

The function is only supported by fisheye camera.

1.Start live view of a fisheye camera.

Note

See Start and Stop Live View for details.

2.Tap  to show the fisheye expansion panel.

3.Select mounting type.

Icon	Description

4.

Table 1 Mounting Type
Icon	Description
	Wall Mounting
	Ceiling Mounting

5.Select fisheye expansion mode.

Table 2 Fisheye Expansion Mode
Icon	Description
	Fisheye view for ceiling mounting and wall mounting. In the Fisheye view mode, the whole wide-angle view of the camera is displayed. The mode is the vision of a fish’s convex eye. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image. In this mode, you can pinch the fingers together to zoom out the image, and spread them apart to zoom in.
	Dual-180° panorama view for ceiling mounting. The distorted fisheye image is transformed to normal perspective image. In this mode, you can swipe to the left or to the right to adjust the field of view.
	360° panorama view for ceiling mounting and wall mounting. The distorted fisheye image is transformed to normal perspective image. In this mode, you can swipe to the left or to the right to adjust the field of view.
	4 PTZ Views for ceiling mounting and wall mounting. The PTZ view is the close-up view of some defined area in the Fisheye view or Panorama view. In this mode, you can pinch the fingers together to zoom out the image, and spread them apart to zoom in. You can also swipe the screen to perform pan and tilt movement.
	Semisphere-shaped view for wall mounting. In this mode, the whole wide-angle view of the camera is displayed. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image. In this mode, you can drag the image to adjust the view angle, and pinch the fingers together to zoom out the image, and spread them apart to zoom in.
	Cylindrical-surface-shaped view for wall mounting. In this mode, the whole wide-angle view of the camera is displayed. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image. In this mode, you can drag the image to adjust the view angle, swipe to the left or to the right to adjust the field of view, as well as pinch the fingers together to zoom out the image and spread them apart to zoom in.

Open Door During Live View

You can open or close the door when viewing the live video of a video intercom device, a face recognition terminal, or a related camera of an access control device. This function allows you to check the visitor or the situation nearby the door before you open it.

Note

Note

The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

Playback

You can search the recorded video files stored in the added device for remote playback.

Normal Playback

Normal playback refers to the playback based on timeline. You can search the camera’s recorded video files in a selected time period and then start playback.

1.On the device list page, tap  in the upper-right corner or tap Applications > Playback to enter the Select Item(s) page.

2.Set the date and time for playback.

Playback Date

Select a date.

Note

The date during which video files were recorded is marked with a yellow dot.

Playback Time

Set the start time point for the playback in the selected date.

3.Select camera(s).

Note

You can select up to 4 cameras.

4.Tap Start Playback to enter the Playback page.

5.Optional: Perform the following operations.

Play Video Footage Stored on Cloud	Tap  on the playback page to play back video footage stored on cloud. Note See details in Play Back Video Footage on Cloud.
Play Video Footage Stored on Local	Tap  on the playback page to play back video footage stored locally.
Clip Playback	Tap  to switch to clip playback.
Adjust Playback Time	Tap  to switch timeline playback. Slide the timeline to adjust the playback time. Spread two fingers apart to scale up the timeline or pinch them together to scale down. Note  represents continuous recording and  represents event-triggered recording. You can determine the recording type (continuous or event-triggered) when setting recording schedule. For details, see Set Recording Schedule.
Toolbar Operations	For details about toolbar operations, see Live View and Playback Icons.

Capturing and Recording

During playback, you can capture pictures and record video footage.

1.Start playback.

Note See Normal Playback for details.

2.Capture a picture or record video footage.

Capture a Picture	Tap  to capture a picture.
Record Video Footage	Tap  to start recording video footage, tap again to stop.

3.The captured pictures and recorded videos will be saved in Applications > Personal Applications > Personal Album.

Set Playback Quality for Device Added by IP/Domain

For devices added by IP/Domain, you can set the image quality of playback for them.

Note

For details about adding device by IP/Domain, see Add a Device by IP/Domain.

Download Video Segment from Device

During playback of the cameras linked to a DVR or NVR, you can download a specific video segment as an evidence if it contains important information about incidents such as violent crimes in case of the need for settling disputes or legal cases.

Note

The function should be supported by the device.

1.Start playback.

2.Tap  if important information occurs on the image.

By default, the video segment which lasts 130 seconds (from 10 seconds before the tapping, to 120 seconds after that) will be automatically selected for download. For example, if you tap  when the video footage is played to 00:00:30, the segment from 00:00:20 to 00:02:30 will be selected.

Note

In special occasions when 130-seconds duration is not available to be selected following the above-mentioned rule, the segment will extend afterwards or backwards until the segment duration reaches 130 seconds. For example, if you start downloading from the very beginning of the video footage, the selected segment will be from 00:00:00 to 00:02:10.

3.Optional: Drag the slider(s) to lessen the duration of the segment for download.

Note

The duration should not be shorter than 10 seconds.

4.Optional: Tap the Play icon to preview the selected segment.

Note

If the segment is encrypted, you should enter the device verification code before you can preview it. For details about video encryption.

5.Tap Start Downloading to start downloading.

Note

Downloading at the background is supported. Download task(s) continues if you exit the Download page or the Mobile Client.

6.Optional: Go to Applications > Personal Applications > Personal Album to view the downloaded video segment.

Cloud Storage

With cloud storage, your cameras, DVRs, and NVRs can upload recorded video clips to the cloud automatically. You can easily access, play, and download the video footage of your video devices on cloud.

Enable/Disable Cloud Storage Service for a Channel

You can enable/disable cloud storage service for a specific channel of a device supporting storing video footage on cloud. You can also view details of the cloud storage service package, including service package type, effective period, and status (activated or expired).

Make sure your Service Provider has activated the cloud storage service for your device. Otherwise, you cannot enable cloud storage.

Play Back Video Footage on Cloud

You can play back video footage stored on cloud.

Note

Make sure your Service Provider has activate cloud storage service for your devices and you have enabled it.

See details in Enable/Disable Cloud Storage Service for a Channel.

To play back the video footage on cloud:

1.Start playing back the recorded video footage of a video device.

Note

See instructions in Normal Playback.

2.Tap  to play back video footage stored on cloud.

Note

You can adjust the playback speed to up to 8 times faster.

Download Video Footage from Cloud

The Mobile Client allows you to browse through the video footage stored on cloud of each date to quickly locate the footage you need. And you can download the video footage to your phone.

Note

Make sure your Service Provider has activate cloud storage service for your devices and you have enable it.

See details in Enable/Disable Cloud Storage Service for a Channel.

1.Start playing back video footage stored on cloud.

Note

See details in Play Back Video Footage on Cloud.

2.Tap  to play video stored on cloud.

3.Tap  to enter the Download Video page.

4.Select a date.

Note

The date marked with a blue dot is the date during which video footage is recorded.

5.Tap , and then select the video footage you want to download.

6.Tap  to download the selected video footage to your phone.

View Pictures and Videos

After capturing pictures and recording videos during live view, you can view these pictures and videos, and perform more operations such as saving them to the local mobile phone, share them with others, etc.

Go to Applications > Personal Album to enter the Pictures and Videos page, and you can perform the following operations.

Table 1 Supported Operations
Description	Operation
Batch Share Pictures and/or Videos	Tap Edit, select pictures and/or videos, and tap  to share the selected ones with others.
Batch Delete Pictures and/or Videos	Tap Edit, select pictures and/or videos, and tap  to delete the selected ones.
Save to Local Mobile Phone	Tap a picture or video, and tap  in the lower-right corner to save it to the local mobile phone.
Play Video	Tap a video, and tap  in the lower-right corner to play the video.
Share a Picture or Video	Tap a picture or video, and tap  in the lower-right corner to share it with others.
Delete a Picture or Video	Tap a picture or video, and tap  in the lower-right corner to delete it.

.

This manual applies to cameras using the HapSee Mate app, HapSee Mate is an instant monitoring software for IP cameras. You can watch clear and smooth real-time images anytime anywhere after connecting the smart camera through a mobile phone.

Multiple functions are supported, such as two-way talk, remote PTZ control, video playback, motion detection and alarm push, etc. It is perfect for families, shops, companies, caring for the elderly, babies and pets, supervising nannies and employees, and intelligent anti-theft.

new Features

1. Whole new upgrade, adding account management, convenient and efficient.

2. All devices in one APP, anytime, anywhere.

3. It can be set for different scenarios, one device, and multiple functions.

4. Remote playback of videos stored in TF card and cloud to keep the wonderful moments.

5. One device can be shared and watched by multiple users.

PREPARE YOUR PHONE

1. Connect your smartphone to 2.4GHz Wi-Fi.
DO NOT choose 5G Wi-Fi if you use a Dual-Band router.
5G Wi-Fi can be supported only from 5G/2.4G Dual-Band cameras.

2. Raise the volume on your smartphone to hear the connecting process.
3. Download & Install the HapSee Mate.

4. Register an account and set up a username and password.

Setup Camera by Sound

camera start-up

(1) Plug in power for camera, wait for 20 seconds until camera gives out a voice of “Please use your mobile phone for configuration’
(2) Reset camera: Long press reset hole for 3 seconds until hear a voice of Reset success”
(3) After 20 seconds, camera will give out a voice of Please use your mobile phone for configuration’ ‘again.

1. Click “+”, click Setup Camera by Sound”.
2. Click “Next step’
3. Select your wifi, enter wifi password and click “Next step’
4,5. Connect camera to wifi by sound sent from your phone.
6. Wifi connected, you can view camera now.

UNSUCCESSFUL CONNECTION?
1) Reboot your phone
2) Reset camera
3) Setup camera again

Setup Camera by Ethernet Cable

1. Plug in power and Ethernet cable for camera, click Setup Camera by Ethernet Cable”.
2. Click Next”
3. Click”“, the camera ID appears and then click “Add”.
4. Click “OK”
5. Internet connected, pls click Setting icon and go to settings page. (Change camera from wired to wireless connection.)
6. Click “wifi settings”, choose your wifi and enter wifi password.
Wait for 1 minute and plug off Ethernet cable.

Setup Camera by AP Hotspot

camera start-up

(1) Plug in power for camera, wait for 20 seconds until camera gives out a voice of “Please use your mobile phone for configuration”.
(2) Reset camera: Long press reset hole for 3 seconds until hear a voice of Reset success”.
(3) After 20 seconds, camera will give out a voice of Please use your mobile phone for configuration again.

1. Open HapSee Mate, click “+”, click Setup Camera by AP Hotspot”.
2. Click Next step” .
3. Click “Tap here to switch Wi-Fi and find hotspot”.
4. Go to your phone’s WL AN settings.
5. Click HAP-AIOT-XXXX-MTSNG” and connect to it.
6. Return HapSee mate.Click Next step”.
7. Choose your wifi and enter wif¡ password.
8. Wait for device to connect to wifi.
9. Wifi connected, you can view camera now.

Share Camera to Others

(1) After camera is connected to wifi successfully on your first device, you can click and go to Settings page.
(2) Please click “Share device” and a QR code will be generated.
(3) Your second device can click “Setup Camera by QR Code Sharing” and scan that generated QR code to setup camera.
Note: this method is just for sharing camera to your second/third device.

1. Device 1 click 
2. Device 1 click “sharing device’ ” .
3. Device 1 generates a QR code.
4. Device 2 click Setup camera by QR code sharing”.
5. Device 2 scan the QR code from device 1.
6. Camera is added on device 2.

Camera Settings

Troubleshooting

1. Get more help from HapSee Mate app:
Path: HapSee Mate – Me – User manual 1 Help And feedback(There are operational videos and the latest problem solving contents).

2. lf you can not connect your camera with Wi-Fi successfully, please confirm:
2.1. Your home Wi-Fi network is 2 4G. Our camera does not support 5G Wi-Fi network. Please check your Wi-Fi Frequency band of the Wi-Fi router, or search its brand and model on google.
2.2. If your router is dual band, please choose 2.4G Wi-Fi to connect your phone and the camera.

2.3. Please put this Wi-Fi camera more close to the router.
2.4. Please check if the Wi-Fi router is operating properly first, then turn on the DHCP of router, and set up WAP2-PSK for security recognized by the camera.
2.5. If camera still fails to connect with wifi, please reset camera and reconnect it.

3. If camera’s network connection breaks off after you change network provider or router, please reset this camera and re-install it.
4. If you want to download/delete the videos recorded on SD card, please take out yourSD card and download/delete videos on your computer.

5. If camera can’t record normally, here are some tips:
5.1. Check whether your SD card is at Class 10. (8G-64G)
5.2. Please check the SD card status on app. (Path: Hapsee mate – device settings – Device info – TF-Card status) If you have inserted it into the camera, but it shows there’s no TF-Card. Please plug off the power for camera and re-inserted SD card and then format the SD card in the app. (Path: Hapsee mate –  device settings – Maintenance device – TF-Card format)
5.3. lf still not work, pls format the SD card on your computer and choose FAT32 or exFAT when formating.

6. If you can not receive alarm notifications after detecting a moving object, please confirm:

6.1. The Alarm for Motion Detection turns on (Path: Hapsee mate –  device settings – Alarm Setting – turn on“Alarm notification” – Motion detect – “Low” – OK ).

6.2. The right for HapSee Mate to send notifications to your phone (Path: phone settings – notifications – HapSee Mate ; phone settings – all apps – HapSee Mate – notifications).

7. Loud Whistling is heard when using two way talk feature on APP.
This is caused by the short distance of camera and your mobile phone.
To improve this condition, please use this talk feature when you’re at a further distance from camera.

8. APP shows wrong password, pls try:
Device settings – Delete camera – Reset camera – Setup camera again.

9. Why I still can’t hear much though l’ve turned the volume all the way up?
Path: HapSee Mate – Device settings – Volume Settings – adjust the volume of Speaker and Mic.

10. How to add a second camera to your phone?
Path: HapSee Mate – click “+” – select one method to setup camera (AP Hotspot/Sound/Ethernet cable)

lmportant safeguards and warnings

1. Electrical Safety
All installation and operation should conform to your local electrical safety codes. We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.
2. Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and installation of the device.

3. Repair Professionals
All the examination and repair work should be done by qualified service engineers. We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
4. Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive substances,etc.

.

HapSee Mate

The P2P connection technology used in this app can be operated remotely at any time and anywhere on the Internet. It has the following features:

Android

iPhone

PC Software

info

Top 10 Security Camera Apps for Android and iOS Devices, Security camera app plays an important role in home monitoring. If you download the right apps for security cameras, you can see your security camera on mobile anytime anywhere without any fees, and enjoy all the features that a security camera should have. Below we’ll introduce a list of top 10 best home security apps for Android and iOS devices.

Security camera app plays an important role in home monitoring. If you download the right apps for security cameras, you can see your security camera on mobile anytime anywhere without any fees, and enjoy all the features that a security camera should have. Below we’ll introduce a list of top 10 best home security apps for Android and iOS devices.

Top 10 Security Camera Apps

Best 5 CCTV Camera App for Android Devices

1. Ivideon

Ivideon (Android App) : This is a good security camera app for android app with their equipment and cameras proven to be effective. The features of Ivideon include the capability of sending an audio back via online. Live streaming using internet from any device and location is also possible. You can also use it as a WiFi camera app for Android.

And, you can connect this home security application for your Android phone with a camera the easier way. With this top Android app for home security, you can still save and recover the cloud storage. Unlike other home security apps for Android, it is also workable even if bad guys out there break the surveillance tapes.

Pros:

Cons:

2. Reolink

Reolink (Android App): Reolink app is considered as one of the most efficient free home security app. It works with its IP cameras with zero configurations – plug and play. As one of free home security apps, this application enables you to view live videos of your cameras anywhere and anytime.  Now more than 2.5 millions of people have been using this app. You can get it from its official website or from Google Play.

Pros:

Cons:

Here is the video streaming via the app (captured by Reolink RLC-810A).

Note:
Reolink introduces the new Altas PT Ultra, a new wireless security camera. This 4K battery-powered camera seamlessly connects through the Reolink app, granting convenient access. You can enjoy ultra-high-resolution footage from anywhere with an Internet connection and set up continuous recording mode for this camera.

3. Alfred Camera Home Security

Alfred (Android App): This free security camera app for android is easy to use. You don’t need to go through lengthy signups and logins due to the interface. This also has its stunning color scheme that you will surely love.

This application is the kind of best home security app that will allow your smartphones to be turned into security cameras. This way, you can best deliver a simple command.  So, if you have an old smartphone then you should get this application because you can turn your old smartphone into a handy camera. The features of this home security application include of a smooth interface and amazing design. And, users can easily convert their old smartphones as cameras.

Pros:

Cons:

4. iSecurity+

iSecurity+ (Android App): This is mainly considered as one of the best free IP camera app for Android. It allows users to watch live streaming from different cameras via a surveillance system. You can also view live streaming using your camera via 4G/3G Internet or WiFi. The features of this security camera app android version include the physical control. And, users can set up this application in multiple servers.

Pros:

Cons:

5. Video Monitor

Video Monitor (Android App): Video Monitor is also another CCTV app for Android users. It also comes with a good looking and simple interface. This is also user-friendly as well, and it even allows users to implement video surveillance, tracking GPS location and event detection. You can consider it as the best WiFi camera app.

Pros:

Cons:

Best 5 Security Camera Apps for iOS Devices

All the home security apps introduced above are compatible with Android devices. iOS users can also simply make use of the following top 5 home security apps for iPhone. See the best home security apps for your iOS devices like iPhone and iPad below:

1. Reolink (iOS App)

Reolink (iOS App): Yes, as you may notice, universal security apps are compatible with Android devices and iOS devices. Reolink app stands out with the easy-to-use and fast features. You can download it on its official website or on App Store to work with its cameras, constituting as a powerful home security system. It is proven to be the best home security app for Android and iPhone to monitor things inside and outside your homes in real time.

Pros:

Cons:

Watch the video below to learn more about the Reolink App.

Here is the time-lapse video via the app (first snow captured by Argus 3 Pro).

.

2. Presence

Presence (iOS App): Most people have their old iOS phones they no longer use. This is mainly due to PRESENCE. And now, you can turn your old iPhone into a home security tool.  With this home security app, you can best monitor your property in real-time. You can also get some notifications and alerts.

Pros:

Cons:

3. iSentry

iSentry (iOS App): It is difficult to be away from your house. So, if you are concerned about safety and security of your property then you may want to get iSentry home security application. iSentry is the kind of home security app for iPhone that allows users to turn their computers to become web cameras.  Home owners will receive videos or photos when any alarming activity takes place.

Pros:

Cons:

4. AtHome

AtHome (iOS App): AtHome is much like iScentry. It’s also the home security app for your iPhone that can turn your home computer into a web camera. You simply point your camera towards an area in your home and then you get the live view on your iOS devices. It also features motion detecting and alarms.

Pros:

Cons:

5. Alarm.com

Alarm.com (iOS App): This is also proven to be an effective and simple application that enables users to monitor things inside their homes. This iPhone application for home security allows users to connect to their already-existing home security, and it is also helpful in terms of monitoring all homes and establishments in real-time via security tools and video monitoring.

Pros:

Cons:

Benefits of Using the Security Camera App

Remote Monitoring: You can access your camera feed anytime, anywhere through your smartphone, tablet, or computer, ensuring you’re always in the loop about what’s happening at home or on your property.

Real-Time Alerts: Many apps offer real-time notifications for motion detection, audio triggers, or other events, so you can act quickly if something suspicious is detected.

Control and Customization: Most apps allow you to control the camera’s settings, including pan, tilt, zoom, and video quality, directly from your phone. You can also adjust motion detection zones, schedule recording times, or set other preferences.

Two-Way Audio: Some apps enable two-way communication, so you can speak to someone on the other end through the camera, whether it’s a delivery person, a visitor, or even a family member.

Multiple Camera Management: You can manage and monitor multiple cameras from one app, providing a comprehensive overview of different areas of your property.

User Access Management: Many apps allow you to add multiple users with different levels of access, which can be useful for family members or trusted individuals to monitor the cameras.

FAQs

What is the best free app for security cameras?

The best app free security camera app depends on several factors, including the brand and model of your security camera system. Many security camera manufacturers provide dedicated mobile apps for their cameras. For example, Reolink app, Wyze cam. Arlo app, and Ring app. You can use some third-part apps like Blue Iris and iSpy.

Is there an app to see if cameras are in your house?

There are apps and tools available that claim to help you detect hidden cameras or listening devices in your home, but their effectiveness can vary, and they are not always reliable. For example, there is one app callled Hidden Camera Finder.

Can I connect my security camera to any app?

Yes, you can typically integrate multiple cameras onto a single app for centralized monitoring. To do this, you will need to ensure that the cameras you’re using are compatible with the same app or system. Follow these steps:

Can I use my phone for a security camera?

Download a security camera app from your device’s app store, as there are plenty of options for both Android and iOS. The best apps for turning an old phone into a security camera offer essential features like remote recording and streaming, local footage storage, two-way audio, and motion detection.

Conclusion

Choosing the best security camera app for your iPhone or Android devices, without doubt, can double ensure the security of your home. With these home security applications, you are guaranteed to receive notifications and alerts with any activities in your house while you are away!

Tuya Smart Life App User Guide, TuyaSmart has integrated with HealthKit. It allows you to seamlessly connect your health records using the body fat scale to Apple Health, where BMI, weight, height, fat percentage, and more can be found in Apple Health’s body measurements, giving you a clear and comprehensive picture of your health. You’ll need to enable health privacy permissions for TuyaSmart.

This topic describes how to use the Smart Life app.

Download Tuya Smart Life App

Search for Smart Life in Apple’s App Store and other major app stores, or scan the following QR code to download the Smart Life app.

User accounts

Register account

Log in with app account or third-party account

Configure biometric login

The biometric login feature makes login more convenient and secure. The app for iOS supports Face ID, and the app for Android supports Touch ID. During biometric login, the user does not need to enter the account and password, or perform other login operations. Login can be enabled even if the password is forgotten. On the Account and Security page, the user can enable or disable login with the face ID.

Change an account

Reset a password

If the login password is forgotten, the user can reset the password based on the following steps:

Try out the app

Use the app

Manage homes and home members

Add a device

Tap Add Device or the plus icon (+) in the top right corner on the Home page to go to the device adding page. On the Add Device tab that appears, devices can be automatically found or manually added. To automatically add devices, the app must be granted Wi-Fi and Bluetooth permissions.

Automatically add devices

Manually add Wi-Fi devices

Manually add Wi-Fi devices in EZ mode

Manually add Wi-Fi devices in AP mode

Manually add Bluetooth devices or devices over Wi-Fi and Bluetooth LE combo

Manually add Zigbee devices

Manually add IPCs in QR code mode

In addition to the EZ mode (default) and the AP mode, certain devices, such as IP cameras (IPCs) and gateways, can also be manually added in QR code mode. To add an IPC to the network by using a QR code, perform the following steps:

Scan QR codes or enter device IDs to add NB-IoT devices

Add an NB-IoT device by scanning the device’s QR code or entering the International Mobile Equipment Identity (IMEI) number on the device label. Grant the app access to the camera on the phone to scan the QR code.

Add devices by scanning QR codes

To add the QR code-based pairing mode, go to Tuya Developer Platform > Product > Development > Product Configuration > Network Connections Guides > Custom Mode, select Scan Code, and then click OK. To pair the app with a device that supports QR code-based pairing, use the app to scan the QR code on the device or the outer packaging.

Add devices in Pegasus pairing mode

The Pegasus pairing mode is different from the EZ mode. When the Pegasus pairing mode is enabled, the app automatically scans for nearby devices that support Pegasus pairing and connect them to the network. Wi-Fi information is not required throughout the process, making pairing faster and more reliable.

LTE Cat.1 communication

LTE Cat.1 communication applies to outdoor products and supports QR code and Bluetooth pairing modes. The devices powered by this communication technology support generic features, such as group management, device sharing, OTA updates, scheduled tasks, tap-to-run scenes, and automation scenes.

Grant autostart and battery usage permissions to app

A Notification Test message appears when security devices are added to the app on Android mobile phones. To ensure that notifications can be received, tap Test and follow the tips to make sure the autostart and battery usage detection permissions are granted to the app.

Manage lists of devices and rooms

View devices

On the Home page, the user can view all devices or view devices by room.

Tap the More icon (…) on the right side of the page. On the menu that appears, view devices in a list view or a grid view.

Manage devices and rooms

Quickly use common features

Recommend scenes for new devices

After new devices are paired, the system automatically recommends the matching scenes. The user can check and select the recommended scenes as preferred and quickly get started with smart life.

Control devices

Use control panels

Manage devices

On the device management page, the device settings and information can be managed:

Automatically update firmware

Change networks

Review devices

The control panel of a specific device supports device reviews. Comments and suggestions on the device can be submitted to improve the device. This feature only applies to certain product categories, such as air purifiers.

Share devices

Control groups

Manage data traffic

For NB-IoT, LET Cat.1, 4G cameras, and other types of devices with built-in SIM cards, the value-added service Data Traffic Manage is available. This feature allows users to purchase, query, and calculate data traffic.

Manage automation and tap-to-run scenes

Automation

Add an automation scene

Set sunrise and sunset conditions

Set task when location changes

Quickly create smart scenes

Add tasks

Set effective periods

Set a period during which specific smart scenes are effective.

For example, if a scene is defined that the nightlight is automatically turned on when the human motion sensor detects the presence of humans, Night can be specified as the effective period. In this case, the nightlight will not be automatically turned on in the daytime.

Create automation scene

Create an automation scene to implement automated device control. The following figure shows an example automation scene with conditions and tasks set.

The app supports four automation types:

Select notification methods

To select notification methods, perform the following steps:

Support tap-to-run scenes by local gateway

The new version of the Zigbee gateway supports locally running automation scenes. If all tasks and devices involved in an automation scene use the new Zigbee gateway, the tasks and devices can run based on scene settings, even if the network connection fails.
This way, if the internet is not available at home, all devices and tasks that are bound with the new version of the Zigbee gateway will still perform device automation as specified.

Manage tap-to-run scenes

Create backups of and restore Zigbee gateway linkage data

The app supports Zigbee gateway linkage data backup and recovery. This means that even if the Zigbee gateway is removed, the information about the previous linkage scenes is automatically reserved. After the devices are reconnected to the network by normal pairing or automatic pairing, the linkage information is recovered.

Add, modify, and delete scenes

Smart scenes include the following types: tap-to-run and automation.

Add tap-to-run scenes to Siri

View scene logs

Run scene tasks on LAN

When devices involved in scenes are connected to a LAN but not a public network and the scene conditions are met, automation tasks in the scenes run in the specified sequence to control the involved devices on the LAN.

Home

On the Home page, the user can perform the following operations:

Smart

Smart services involve multiple features, such as energy efficiency for energy management, comfortable space for space environment management, smart protection for security scenarios, and featured services.

Featured services

The following three value-added services are available on the Features page:

Me (account information)

The following sections and icons are displayed on the Me page:

Third-party voice services

Choose Me > Third-Party Voice Services > More. On the page that appears, bind the app with a third-party voice assistant.

Message center

Three types of messages are displayed in Message Center: Alarm, Home, and Bulletin.

Push notification settings

Health center

On the Me page, tap Health Center to view the health data of the app.

FAQ & feedback

HomeKit information

Watch

Settings

On the Me page, tap the Settings icon to go to the Settings page. The following options are available:

Profile information

Account and security

Account deletion

To delete the current account, perform the following steps:

Pattern lock

About

Privacy settings

App for tablets

Extend the support for more terminals and add compatibility with tablets.

.

While the myQ App can make getting in and out of your garage easy, there’s so much more it has to offer. Get groceries delivered to your garage by giving access through the myQ app. Secure delivered packages by allowing drivers temporary access. Set schedules on when you want to open and close your garage door. Stay updated on daily activity with real-time alerts from the myQ app. Use the guides below to find out how to activate and add Chamberlain Group devices to your myQ app. Sign up for email updates so you know when the myQ app has new smart features to make your life easier.

Password Reset

How to Reset your Password

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

How to Change Your myQ Account Password in the myQ App

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

How to Change the Password for a myQ Account

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

How to Change Your myQ Account Password in the myQ App

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

Changing Your myQ Account Password If You Forgot the Password

Note: After changing the password, any mobile device(s) using this email address will need to be updated with the new password in order to access the account.

Changing your password if you are locked out

Email Updates

Follow the steps below to enable or disable notifications using the myQ app.

Note:

Set Up Family & Friends

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

Note: When choosing from your phone’s contacts using the plus sign (+), you may receive a pop-up requesting permission for myQ to access your contacts. The phone contact must contain an email to be selected.

Note: The invite must be accepted within 7 days.

Inviting Users to Access Your myQ Account

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

Note: When choosing from your phone’s contacts using the plus sign (+), you may receive a pop-up requesting permission for myQ to access your contacts. The phone contact must contain an email to be selected.

Note: The invite must be accepted within 7 days.

How to Create and Manage myQ Account Notifications

You can set up notifications in the myQ app to know when there is activity on a connected myQ device. Notifications can be sent to your phone or email.

If you choose a specific time for your notification, the notification can’t be scheduled past midnight. For example: If you want the scheduled notification to run from 10:00 pm to 6:00 am, you must create two notifications. One notification to schedule 10:00 PM to 11:59 PM and then another notification to schedule 12:00 AM to 6:00 AM.

How to Create a Notification for a myQ Account

Manage Notifications

Delete Notifications

Notes:

Add a Device to a myQ Account

A myQ device can be a myQ-enabled garage door opener, myQ-enabled gate, a myQ-enabled commercial door opener, or a myQ light control. We have two types of myQ light controls – the Remote Plug-In Light Control and the Remote Light Switch.

To Add a Device Using the myQ App

.

myQ Garage Door Opener (non-Wi-Fi)*

.

Remote Light Control

.

Commercial Door Operator

.

Gate Operator

myQ Error Codes and How to Resolve Them

Below are potential error codes you may encounter when using the myQ app and how to resolve the cause of the error code

.

Device is Offline

If your myQ device appears to be offline and cannot be controlled via the myQ app, there are several things that could be causing this issue to occur, such as:

.

Smart Garage Hub or Smart Garage Control Appear Offline

Check the LED status on your Smart Garage Hub or Smart Garage Control. For more information on the LED status, see Unable to Connect a myQ Device to Home Wi-Fi Network Overview and scroll down.

myQ Garage

myQ Smart Garage Hub

Smart Garage Control

.

Wi-Fi Garage Door Opener

Check the LED status on the Wi-Fi Garage Door Opener by checking the adjustment button in between the up and down arrows on the operator. For more information, see Unable to Connect a Wi-Fi Garage Door Opener to Wi-Fi Overview and scroll down.

.

Error Code 1-1

.

Safety Sensors are Obstructed or Not Connected

Error Description

This error occurs when the garage door opener detects that the safety sensors are blocked, not aligned or have an issue with the wires.

Symptoms of Error

When the garage door begins to close, it reverses to the open position or the garage door does not move and remains in the open position.

.

How to Fix

.

View a Help Video

.

How to Align the Safety Reversing Sensors on Your LiftMaster Garage Door Opener

.

This video demonstrates how to align the safety reversing sensors on your LiftMaster garage door opener.

.

Error Code 1-2

Safety Sensor Wiring Issue

Error Description

Users will encounter Error Code 1-2 when the garage door opener detects that the safety sensor wires are shorted or reversed.

.

Symptoms of Error

The garage door opener will not close, and the opener’s lights will flash or click ten (10) times.

.

How to Fix

Ensure the safety sensors are correctly wired to the operator and that the bare copper is not touching.

.

Error Code 1-3

Door Control Wire Issue

Error Description

Users will experience Error Code 1-3 when the operator detects there is a short in the wires connecting the Wall Control to the garage door opener.

.

Symptoms of Error

The garage door opener works when using the remote controls and keypad, but it does not operate from the wall control panel.

.

How to Fix

This is best fixed by a Dealer. Use myQ Diagnostics in the myQ app, How to Use myQ Diagnostics, or find a Dealer near you by clicking on the link below.

Face Detection*

How do I set up myQ Face Detection?

How do I disable/pause myQ Face Detection?

How do I manage or delete existing myQ Faces?

*Face Detection is supported in the US and CA, excluding the state of Illinois for all devices. It is also excluded in Texas & Washington for all LiftMaster or Chamberlain garage door openers with an integrated camera and the myQ Smart Garage Camera (models myQ-SGC1WLM & myQ-SGC1WCH with serial numbers beginning TC-0001).

v720 Mini Camera Setup Guide, V720 is a surveillance video service client for home users to log out, With “V720” you can easily view real-time and historical videos of your apartment, villa, shop, office and other places. Through the “V720” alarm service, you can receive abnormal alarms from the device in real time through APP push and WeChat official account push, and conduct real-time surveys. V720-24 hours cloud surveillance video.

Product Information

Specifications

Product Usage Instructions

Client Downloading
Please follow the steps below to download and install the v720 app:

Add Device
To add the device to the v720 app, follow these steps:

Note: Ensure proper network connection and device functionality during the binding process.

v720 Mini Camera Setup Guide

AP Mode
To connect in AP mode, follow these steps:

Matters Needing Attention

Warning: This device complies with FCC Part 15 rules. Please ensure no harmful interference is caused.

RF Exposure Statement: Maintain a minimum distance of 20cm between the device and your body for compliance with FCC RF Exposure guidelines.

FAQ

Thank you for purchasing this product. Please read this manual carefully before using it and keep it in a safe place.

Client downloading

Please scan the lower QR code, download and install the “v720”app, or search for “V720” in the mobile phone application store to download and  install.

Add device

AP mode

Matters needing attention

Warning:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

NOTE: This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter

RF Exposure Statement
To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance of 20cm the radiator your body. This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter..

Search Terms.

v720 mini camera setup, v720 camera setup guide, v720 mini camera installation, v720 camera user manual, v720 mini camera instructions, v720 camera quick start guide, v720 wifi camera setup, v720 mini spy camera setup, v720 hidden camera setup, v720 camera app setup, v720 camera connection guide

how to set up v720 mini camera, how to connect v720 camera to wifi, v720 camera app download, v720 camera wifi configuration, v720 camera motion detection setup, v720 camera recording settings, v720 camera night vision setup, v720 camera troubleshooting guide, v720 camera reset instructions, v720 camera sd card setup, v720 mini camera setup for iphone, v720 mini camera setup for android

mini camera, spy camera, hidden camera, wifi camera, wireless camera, surveillance camera, security camera, small camera, portable camera, covert camera, nanny cam, body camera, action camera, camera setup, camera installation, wifi connection, mobile app, video recording, motion detection, night vision, loop recording, sd card recording, remote viewing, live streaming, home security, personal security, covert surveillance

“v720 mini camera setup without qr code”, “v720 camera wifi password reset”, “v720 camera app not connecting to camera”, “v720 camera motion detection sensitivity settings”, “v720 camera continuous recording vs motion detection recording”, “v720 camera sd card formatting instructions”, “how to view v720 camera recordings on pc”, “v720 camera battery life troubleshooting”, “best v720 camera settings for covert surveillance”, “v720 mini camera user manual pdf download”, “troubleshooting v720 camera wifi connection issues”, “how to hide v720 mini camera effectively”, “v720 camera compatible with [belirli telefon modeli/işletim sistemi]”, “v720 mini camera setup for beginners step by step”

v720 1080p mini camera setup, v720 hd mini camera setup, v720 night vision mini camera setup, v720 motion detection mini camera setup, v720 wifi mini camera setup, v720 mini camera with audio setup

Eye4 camera and APP user guide, Hello, in this article, we will provide an advanced installation and usage guide for the eye4 camera and its application. You can learn step by step about adding a camera, watching the recording and other functions.

APPdownload

1. For iPhone, please go to APP Store, for android phone, please open the Google Play or other APP market, to searchfor ” Eye4″ APP and download.
2. Scan the QR code below to download.

Register

1. ForAndroid/iOSAPP,clickon”Register”,createausername andpassword,thenclick”submit”tofifinishregister.

2. Alsosupportthirdpartyaccountslogin(noneedtoregister).

Connectcamerastothenetwork

Please connect your phone to the WiFi network first.
Note: The camera does not support mobile hot spotsor public WiFi.

Please power on the camera, wait about 30s until the reboot of the camera is finished, then the camera will issue voice promp for WiFi configuration( If the camera doesn’t issue the voice prompt, please reset the camera.

Reset method: Locate the RESET hole next to the network cable port on the back of the camera, and press and hold the button in the hole for about 10 seconds to restore the factory Settings. After successful reset, there will be a prompt “Reset completed, will reset the device”).

Scan QR Code

1. Enter the APP, click the “+” icon on the top right corner of the homepage, to scan the QR code on the camera’s body;

2. Once the camera says “Please use APP for WiFi configuration” for the first time, please click on the “Heard voice prompt” button, then put in the password of the WiFi network that the mobile phone currently connecting to, click ‘OK’ to go to next step.

Note: Please ensure that there is no space or any special characters in the WiFi password, and the password is entered correctly, otherwise the camera will not be able to connect.

3. Click the ‘Send’ button on the APP, to send configuration signal to the camera.

Note: Place the phone close to the camera, and adjust the phone volume to the maximum.

4. About 30 seconds after the camera prompts “wireless configuration succeed” , the binding window will pop up, click “Add it” to complete the connection.

Note: During this process, if it prompt that WiFi is configured successfully but the binding page does not pop up, please click the “binding” in the lower section of the searching page, to add the camera.

5. This device is a pet camera. After successfully bound, you can choose the mode of “Play Pet Cam” or click “OK” to jump to the home page of the APP.

Note: Each time you enter the real-time video page, the “Pet Cam” function will be automatically opened. When you leave this page, this function will be automatically closed. Drag the cradle head to control the “Pet Cam”.

How does the‘ Pet Cam’ button work?

After the‘ Pet Cam’ is opened, the head of the camera will emit a red laser beam. You can tap the PT icon or slide the camera’s picture to move the beam and play with your pet.

To enable this function from the home page of the APP, click the play button in the camera screen to enter the real-time video screen, and the “Pet Cam” function will automatically open.

Note: Laser irradiation is harmful to human eyes, so do not irradiate the laser head directly to human eyes. Also, keep children away from beams of light for safety reasons

Other ways of adding

If no QR code can be found on the body of the camera, or it fai led to connect the camera by scanning Q R code, please choose the ‘Others ‘ method to connect the camera.

Method One : Wireless Installation

1. Enter the APP, click the “+” icon on the top right corner of the homepage, tap ‘Others’→IP Camera.
2. Choose ‘Wireless Installation’, please refer to the ‘Wireless configuration add instructions’ on the APP and the APP’s voice prompt to finish the setting.

Note: Please refer to the ②③④ steps in the chapter ‘Scan QR code’ to finish the’Wireless Installation’ settings.

If the wireless configuration fails, please refer to one of the following methods to connect the camera.

Please power on the camera, and use a network cable to connect the camera to one of the LAN ports on the router.

Please make sure the phone and camera are under the same router.

Please connect the network cable

Method Two: Search in LAN

1. Login the APP, click the “+” icon on the top right corner of the homepage, tap ‘Others’ →IP Camera.

Click on “Search in LAN”, you can find all the available cameras in the same router with the smartphone（. Note：Cameras that has been added successfully in this account will not be searched again）.

2. The binding page will pop up after about 30 seconds. If the search times out, please try again or return to the Add Device page and select Manually add.

Method Three: Manually add

After select “Manually add”, please input camera’s UID ( 15 characters, can be found on the label stick to the camera’s body), or scan the QR code on the camera’s bottom sticker, the UID will be auto filled in, then put in the camera’s password to connect the camera.

Note: After the camera has been added by Search in LAN or Manually Add, if you want to make the camera work in WiFi mode, please follow the steps below:

1. In the home page of the APP, click the”“on the top right corner of the camera →choose “Settings →WiFi”, select the WiFi that the smartphone / tablet connecting to, then input WiFi password, click on “done”.

2. Wait until the APP/Camera prompt’ please remove the network cable, camera will restart ’ , remove the network cable(Keep the camera powered on).

Unplug the network cable,camera will reboot automatically…

Note： If setup failed, please refer to network cable connection method or change a router to setup again.

Cloud Storage

The camera supports cloud storage function（ Only for regions where cloud storage has been enabled ）. After the cloud storage function is activated, once the camera detects moving objects, it will record video to cloud server, for users’ checking at any time.

How to activate the cloud storage service?

Click the on the top right corner of the camera, select “cloud storage“. Click “activation” to open the cloud storage service.

How to view cloud storage video?

Click theon the top right corner of the camera, select ” cloud storage‘ ,drag the timeline at the bottom of the screen to view
cloud storage videos.
Note: The blue parts means there are videos recorded. Click it to watch videos.

The grey parts are the time periods that no videos are recorded. Slide the time bar to choose the time period;
Click the at the bottom left to select the date.

1. Click to choose the date
2. The blue parts means there are videos being recorded
3. Drag the time bar to choose time period

How to renew the cloud service

It requires to renew the cloud service when it is expired.

Click the icon in the upper right corner of the cloud storage interface, to open the renewal interface.

Click the “Renewal” option at the top left corner or the bottom of the interface to bring up the service package details. You can choose the package according to your needs.

Note: there are two types of “video preservation (circulation)” : 7 days and 30 days.

The 7-day cycle means that the video can be saved for 7 days, and the 30-day cycle means that the video can be saved for 30 days. After that, the video will be covered in order. 1 month, 6 months and 12 months of service pack is optional.

For more information about cloud storage, click “See more” on the renew interface.

Note： Due to the different market conditions and national policies, the price of cloud storage may be vary in different regions, the amount is subject to the actual amount on the app.

Online Support

If you have any questions or difficulties in using the product, or suggestions for our products, please contact us in the following ways:

Click on “Me” in the bottom right of the APP, and click on ‘Online support’, to enjoy the high-quality online consulting ser vices provided by our company.

FAQ

How to reset the camera to factory default setting?

Hold the reset button for about 10 seconds to reset camera.
Camera’ S default password: 888888 (To improve the security, it is highly recommended that you modify the password of the camera).

Any tips for WiFi connection?

camera support only 2.4G frequency signal, and 802.11b/g/n WiFi network.
1. The WiFi password should be less than 16 digits, and can not contain special characters, such as @ $! etc. , suggestyou to make a password that contains only letters and number.
2. Please upgrade the APP to the latest version.

No vision at night time?

1. Check ifthe IR functionis enabled ornot;
2. Check if the lR LEDis onor not;
3. Reset the camera back to factory setting;
4.Upgrade the camera to the latest firmware.

What to do if camera’s picture is blurred?

1. Login the camera’s web interface, adjust the picture quality to HD mode;
2. Clean the camera lens with a cotton swab.

Eye4 For Pc

Real-time picture viewing, snapshot, recording, reminding, setup ect.

Support Windows and MAC OS computers.

Windows

MAC

Eye4 Camera Finder

Used to search IP-Cameras located in LAN, Camera settings.

Windows

Eye4 Video Player

used to play video files in TF card windows.

Windows

Eye4 Plug for IE

IE browser plug-in, you can access Eye4 camera through IE browser

Windows

FAQ

Account login failed, appear “ unknown error”

Generally speaking, this kind of problem is related to the compatibility between the APP and the phone or computer. The solution are as follows:

1. APP for PC client: Please uninstall the APP(completely remove it from your computer’s local disk, desktop and control panel→program), then download and install a new one and then login APP again.

Note：Please don’t use the default path when download and install the eye4 software, choose a different disk to place it.

2. APP for Smart Phone: Please uninstall the APP, then download and install a new one. please check whether the APP is blocked by any security software, such as Security steward, 360 anti-virus software etc.

3. This problem can also be caused by the server, so if the above two methods don’t work, then please wait for the sever to be repaired and try again later. Thanks!

Camera cannot connect after the password of the WiFi changed

If the camera cannot connect after the WiFi password being changed, solution are as follows:

Step 1. To reset the camera to factory default settings. You can do that by referring to the guide below:

Cameras that can pan/tilt:

Please reset it as the following way:

Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then the camera will say ‘reset completed, device will reboot!’, then there would be a clicking sound, all the IR LEDs will be on for a while and then off, then the camera start to do self-checking(pan/tilt), after the pan/tilt finished, the reset finished.

Outdoor camera:

Please reset it as the following way:

Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then you will hear a clicking sound from the camera, all the IR LEDs will be on for a while and then off, and you will hear another clicking sound, that means the reset has been finished and it’s rebooting.

Step 2. Re-configure the “ wireless settings ” on the camera

Camera displayed offline after replaced the Router

After replaced the router, the camera will display offline. The reasons is that the camera is connected to the previous WiFi network, can’t switch to new WiFi network automatically. We need to setup the new WiFi to the camera. The steps are as follows:

Step 1. To reset the camera to factory settings by referring to the reset guide.

Step 2. After that, please re-configure the camera’s wireless according to the new WiFi network

Note: Before configure the camera to the new WiFi router, we need to reset the camera to factory default.

.

Camera reboot automatically from time to time

The problem of camera reboot automatically from time to time is generally caused by network or firmware problem, not caused by hardware.

The solutions are as follows:

Method 1. Network factors

Please check whether there is IP address conflict. Please download IP Camera Finder from the webpage (http://www.eye4.so/download/), then open the Finder, to see if the IP address is overlapped in camera list. If the IP address conflicted with other cameras, please modify the IP to a different static IP.

Method 2. Upgrade camera’s firmware to the latest version

If the above methods does not work, it probably caused by hardware problems, please contact the direct dealer for maintenance.

Can camera realize remote wireless connection?

In PC client, the camera can realize remote wireless connection. You can refer to chapter 8 in the [IP Camera PC Client Function Detailed Instructions](page 9 to 10) to setup the WiFi. However, in Phone APP, we cannot setup WiFi connection remotely.

Can connect and view in LAN, but can not in WAN

The cause of the problem:

Generally speaking, the cause is that camera can not access the Internet (Camera cannot connect to internet), Please check whether the wireless router which the camera connected to is working properly. Make sure that you can access the internet when connected to the WiFi of the router.

Suggestions:

If the router is working fine, then please check the following information:

1. Check LAN connection. If you can view the camera in PC client, Phone APP and Web client, that means the LAN connection is fine. If you can’t view the camera in LAN, then we can’t view it in WAN.

2. If the camera can be viewed in LAN, please switch to mobile network, check whether the camera can be viewed normally.

3. If the camera cannot be viewed in mobile network, then please change a router to test again.

4. If the camera still can’t go online remotely after changing router, then it must be a problem of the camera’s PNP penetration. It is recommended that take the camera to other network environment to have a try, for example, your friend’s network.

5. If can view the camera normally in other network environment, that means there is a problem with the local penetration of the camera. Then we can not use the UID to access. In this case, please contact the dealer for help.

Note:

1. Please make sure the camera get the latest firmware and the APP is the latest one. If not, please update the firmware and APP to the latest version

2. Generally speaking, the issue that the camera can be connected and viewed in LAN, but can not in WAN is cause by software or server, instead of hardware problem, no need to return to factory for repair.

Can not get real-time video

If the camera is online and can Listen, Audio, PTZ control, but can’t display the real-time video, then it must be cause by hardware problems. The solutions are as follows:

1. Reset it to factory default settings, re-configure it and try again.

2. Upgrade the camera to latest firmware.

3. Run the camera in other client, such as PC client, Phone client, Web client, if all operations failed, then it must be hardware problem.

4. If none of the above methods work, then please contact the dealer for replacement or maintenance.

Can SD card automatically record after inserted

After inserted the SD card, the camera will automatically start loop recording, and will automatically overwrite the old recording files when full, do not need to do extra settings of recording.

If you want to cancel the recording, please select the “24 hours video” , check to remove, if you need to set the recording time, please use the Web client settings, more details, please refer to [IP camera Web client function instructions]

How to remotely download video files saved in SD card

If you want to download SD card video files to your phone local storage, please take the following steps.

Step1: open APP home page–>SD card records–>click download icon

Path to save recording:

Android phone: local storage–> DCIM–>Eye directory iOS phone: in local system album;

Cannot read SD card or check SD card’s memory size

The solutions are as follows:

1. Check whether it is inserted in the opposite direction.

2. After inserted, click “format SD card” (format it even if you cannot check SD card’s memory size), reboot camera and refresh it.

3. If the above steps do not work, please change a SD card,(please use genuine SD card), For example, Kingston SD Card, Class 4 and 10 is preferred.

Notes:

1. If the above methods does not work, you can check the TF card slot on the camera and the SD card. If it proved to be hardware problems, please contact the dealer for replacement.

2. Besides, please make sure the camera’s firmware and the APP is in the latest version. If not, please update to the latest one.

Forget the Camera Password

Please reset the camera to factory default settings, the default password of the camera is 888888.

How to reset:

Power on camera, then find out the camera “ reset “ hole, use a pin or pencil to keep pressing the button for about 15 seconds until camera reboot, then the camera will be reset successfully.

Forget App Account and Password

If you forgot the password, click “ forget your password “ in Eye4 APP in PC or Phone, enter the email account bound the account, then you will get a verification mail, please follow the system prompts to change the password.

How long does the SD card record?

The following data is based on the test of video duration calculation of 64G TF card. The results will be different in different scenarios. For example, recording for static and dynamic picture are not the same. If you set different parameters, the results may different. The data is calculated on the camera’s default stream settings, just for your reference.

1. It can record 16 days when C38 is in 720P mode.

2. It can record 18 days when C7815WIP is in 720P mode.

3. It can record 14 days when C37A is in 960P mode.

4. It can record 10 days when C50S is in 1080P mode.

5. It can record 8 days when C38S is in 1080P mode.

Note: You can choose high-bit stream or low stream image, they take different amount of capacity. Please refer to the specific settings [IP Camera Web Client Function Instructions] SD card record settings

IP camera screen blurred , color cast

If your camera’s screen blurred or it’s color cast, please follow the guide below:

1. Please reboot camera a few times, or restore cameras to factory default settings, after that, it will be back to normal.

2. If the problem occur again and again, then it probably cause by camera’s sensor problem, please contact dealer or sale man for maintenance or replacement

Lens screen blurred, the screen is not clear or color cast

If you got such kind of problem, please try the following ways:

1. For Pan & tilt Cameras. Please turn the lens slowly until the picture turned clear.

2. Make sure the inner and outer surface of the lens’ are clean, if not, please clean them with a soft cloth.

3. If there is color cast, please login the PC or Web client, to adjust the contrast, brightness, saturation. [You can also try to restore it to factory setting or reboot camera a few times, to see if it works. If the issue happen again and again, then it must be hardware problem.]

Note: If the above ways do not work, it must be something wrong with the sensor in lens board, please contact the direct dealer or salesmen for warranty.

What is the wireless distance between Camera and Router

The distance depends on the wireless signal strength of the router.

1. At present, VStarcam IP cameras support 2.4G frequency bandwidth wireless router, don’t support 5G frequency bandwidth.

2. It is recommended to keep the distance within 10 meters.

Note: If the wireless signal of the router is weak, please connect the camera to the router with a network cable. Otherwise, It will make the camera offline.

How To Setup iCam365 camera Complete Guide, This article contains everything you need to know about how to use iCam365 cameras, the various ways to add them, setting up iCam365 camera features, and more, and will continue to be updated.

The interface of iCam365 app for Android and iPhone is slightly different, I will post separate guides for Android and iPhone so that you can follow our guide to connect and use iCam365 cameras exactly.

Connect iCam365 camera

Download iCam365 app

Use the “Scan” function on the mobile phone to scan the QR code to download and install the iCam365 APP.

Login iCam365 app

You need to register iCam365 account and login to use iCam365 camera.

Connect power supply

Connect the device to the power supply.
Keep it connected for about 1 minute until hearing a prompt sound.

Add iCam365 camera

There are 3 ways to connect iCam365 camera, we recommend to use ‘Scan code to add a device’ to connect camera.

Click the + icon, then scan the QR code on the iCam365 camera, the QR code is usually on the bottom or back of the camera. iCam365 APP will show the recommended way to add.

Please let the camera close to the router, and then connect the camera.

Select Connection Mode

If the QR code on the iCam365 camera is missing or not recognized, you can manually select the add method to connect the camera.

1. Click Add by type in the top right corner, select Surveillance camera, select WiFi camera.

2. Then you can choose Quickly add, Scan code to add a device and Add a device by wired network.

Quickly add – Android

Add a camera via the AP hotspot connected to the iCam365 camera.

When the ‘Camera startup is complete, waiting for network to be added‘ voice, you can start to connect iCam365 camera, if there is no voice, please reset iCam365 camera.

1. Select Quickly add, click Next > I know

2. Click CHOOSE, click the icon to select your wifi and enter your wifi password, then click NEXT.

Can’t search iCam365 camera?

Please connect iCam365 hotspot wifi manually, wifi name: AICAM_xxxxxxxxxxx.

Can’t find iCam365 hotspot wifi?
Please reset iCam365 camera.

3. After you click JOIN, your phone will automatically connect to iCam365 camera’s hotspot wifi, then wait for iCam365 camera to connect to your wifi.

After successful connection, set the camera name and you can start using iCam365 camera.

Scan code to add

Scan QR code on your mobile phone to add a iCam365 camera to pair WiFi.

When the ‘Camera startup is complete, waiting for network to be added‘ voice, you can start to connect iCam365 camera, if there is no voice, please reset iCam365 camera.

1. Select Scan code to add a device, click Next, select your wifi and enter your wifi password and click Next.

2. Let iCam365 camera scan the QR code displayed by APP, Distance 10-30 cm (3 – 11in).

3. When the iCam365 camera emits the ‘Scan QR code successfully‘ voice, click NEXT and wait for the camera to connect to wifi.

After successful connection, set the camera name and you can start using iCam365 camera.

iCam365 camera can’t scan QR code?
Please check the Common Problem

Share Camera

You can share iCam365 camera to your family or friends.

Share the account to enjoy the permission to watch the live broadcast, intercom permission, control the rotation of the PTZ. and view video replay privileges

1.Click Share > Add new sharing, then enter your family or friend’s email or cell phone number.

2.After sharing, a sharing message will be sent to the email or number you entered, register and login to iCam365 APP and you can start using the camera.

In the sharing screen, you can click the icon on the right to delete the shared users.

Setup Recording

Before setting up the recording, you need to insert the memory card to make the recording function available.

1. Insert the memory card into the iCam365 camera, then enter the Memory card interface to see if the camera reads the memory card.

Note: When replacing or removing the card, please cut off the power first to avoid card damage and data loss.

2. Click Video recording settinas, you can set the recording mode and definition here.

Video Definition: The higher the storage resolution, the clearer the recorded video will be, while the more storage capacity taken up and the less the total recording time. Please choose the storage resolution according to your own situation.

.

See also  iCam365 Camera (Buyer’s Guide)

.

View Video

Click the video icon to view the video, the time with color means there is recording at the current time.

Setup Detection

1. Click Detection settings and select the detection sensitivity. You can also set the Detection area.

Detection area: Increase or decrease the area by clicking on the screen,The red area is the monitoring alarm area, and the full screen will be detected after reset:

2. Click Notification settings, open Turn on notification and Motion detected to detect and receive alarm notifications.

In order to receive the alarm notification in time, it is recommended to set the Notification interval to 1 minute.

Warning voice

Turn on the Warning voice message, when the iCam365 camera detects an intruder, the camera will send a warning voice to scare off the intruder.

Setup Intelligent tracking

Turn on Intelligent tracking, when iCam365 camera detects human or pet movement, the camera will track the movement of the object.

Alarm message

By clicking on the icon, you can view the Alarm message, and by clicking on the message, you can view the details.

Lighting and night vision

In the Lighting and night vision screen, you can set the light lamp and Night vision mode.

White light lamp

Night vision mode

Reset iCam365 camera

Function Description

Function	Description
Real-time and Playback	Click the screen on the device to enter the device real-time page to view the real-time camera screen. You can also switch to Playback to view the historical video. The recording can be divided into event recording and round-the-clock recording. You can select the recording mode as required.
Alert	The device will push an Alert message when it detects any movement or sound. You can select the type of Alert message to be received on the setting
Pan/tilt head and talk	On the real-time page, you can adjust the orientation of the remote camera through the disk of its pan/tilt head, or push and hold the microphone to send voice to the remote camera.
Sharing	Enter the mobile phone number of your family member on the Sharing page. The shared people shall download the APP and register. Each device can be shared by up to 10 accounts. The shared people can view the live video, talk to the camera and view the video through the pan/tilt head, but he/she cannot make settings
Alarm	Ilt gives the voice and light alarm when detecting a movement event or a manlike shape event (purchase separately). You can also customize the voice
Setting management	Click‘’on the home page or click “” on the real-time page to enter the setting management. On the setting page, you can modify device names, purchase services, share devices, access Store Settings, Screen Settings and other Settings.
Binocular camera	If you are purchasing a binocular camera, the following function are currently supported: 1. supports the Picture-in-Picture display. You can click Picture-in-Picture to enable or disable the function. 2. supports the switch between the small picture and the big picture. Click the long shot or close shot or small picture to switch. 3. its Playback function also supports the switch between the small picture and big picture and enabling/disabling of the small picture window.

iCam365 Camera Troubleshooting

You can find here how to fix iCam365 camera can’t connect to wifi, offline and not working problems.

How to fix not connecting to iCam365 camera?

Fix can’t connect to wifi

iCam365 camera can not connect to wifi usually caused by the following problems, you can follow the guide below to fix the problem of not connecting to wifi.

1. Make sure the iCam365 camera is currently in waiting connection mode.

2. Make sure iCam365 camera supports your wifi.

iCam365 camera only supports 2.4Ghz wifi, wifi name and password support English, alphabet and numbers.

3. Please put the camera next to the router, and then connect the camera

4. Make sure your wifi password is correct

5. Change the mode to connect to iCam365 camera

iCam365 supports two modes of camera connection.

6. Reboot the router, sometimes the router fails to connect to the new device.

Voice Troubleshooting

If the above problem can not fix the wifi connection problem, please follow the iCam365 camera’s voice prompts to fix the problem.

.

See also  How To Setup iCam365 camera（Complete Manual Guide）

.

Voice: Router connection failed, please reconfigure the network

It means iCam365 camera can’t connect to wifi, please check your wifi information and reset the camera to reconnect.

Voice: Receiving wifi information, connecting to server

It means iCam365 camera can’t connect to the internet, maybe the camera is too far away from the router, please get closer to the router.

Voice: Please program the ID number.

This may be a Chinese voice, iCam365 camera does not program ID, can not use.
We suggest you to return the camera directly, or contact your seller for support, you need a computer to fix this prob.

After iCam365 camera start, there is no ‘camera start up is complete, waiting for the network to add’ voice, after resetting the camera, there is no voice either.

iCam365 camera hardware failure, please return the camera.

How to fix iCam365 camera offline?

Follow these steps to fix iCam365 camera offline problem.

If the above steps can fix the camera but it is often offline, then the camera may be too far away from the router, we recommend to move closer to the router.
Or please check the following issues in order:

.

Common Problem

What WiFi does the iCam365 camera support?

1. The camera does not support 5G frequency WiFi, if it is connected, please switch to 2.4G frequency WiFi
2. wifi name and password are recommended to use English, English symbols and numbers, can not contain Chinese and special characters.
3. the router can not open such as AP isolation, anti-scratch, black/white list and other options to restrict WiFi access
4. The camera does not support WPA/WPA2 enterprise WiFi for the time being

Why can’t I connect iCam365 camera.

Check if the WiFi password is correct, and if the network is connected correctly, reset the camera.Add the device again when the above operation is done.
Or check iCam365 Camera Troubleshooting

How many accounts can an iCam365 camera be added to?

iCam365 camera can only be added by one account, you can share the camera to other users, up to 10 users.

Is there a computer software for iCam365?

iCam365 supports windows system, you can download iCam365 For Pc here.

Why can’t I receive iCam365 alarm messages?

1. Make sure the phone system has enabled the push permission of icam365
2. Check whether push is turned off in camera settings-Notification settings.

How many days are iCam365 alarm messages saved?

Alarm information can be stored for up to 7 days.

What memory cards does iCam365 camera support?

iCam365 camera supports minimum class10,4-128G memory card.
It is recommended to choose Samsung or Sandisk memory card, poor memory card will cause recording problems or cause the camera not work properly.

The video cannot be playback?

The recording is divided into event recording and round-the-clock recording. Event recording:
The camera records the triggering event until its end. It keeps recording if the event keeps triggering it.

Round-the-clock recording: The camera records round the clock.
The round-the-clock recording will occupy a huge space of the memory card. Please select the recording mode as required.The path setting of the recording mode: Setting-> Memory card -> Recordina mode

How should I download the video to my mobile phone?

1. Click the Recording button “ ” while viewing the playback video.
2. Click the Stop button” ” when the playback is finished, and the video will automatically be saved to the album.

Why iCam365 camera is offline?

First, check if the power supply and the network are normal. If they are normal, power off the camera and restart it. If the device is still offline after restarted, eliminate the camera in the APP and add it again.

Why does the iCam365 camera show no memory card?

1. The camera does not support hot-plugging. You need to power off the camera to insert the memory card. Please restart the camera.
2. If the memory card still cannot be identified after the camera is restarted, please replace it with a new card and try again.
3. If the new card still cannot be identified, the card slot may be damaged, or there is a failure in the FFC. Contact the supplier to replace the device.

What shall I do if the memory card is full?

No need to handle it manually. The camera automatically overwrites the earliest video documents when the spare space of its memory card is 500M or less.

iCam365 For PC

iCam365 For PC only has simple functions, watch live video, view footage, control rotation, voice intercom. Only in the iCam365 app can you set up the camera.

You need to add a camera in the iCam365 app and then log in to iCam365 For PC, you will be able to see the camera.

Windows

Latest version: 1.1.8.4

Historical version: 1.1.7.3

iCam365 For MAC

iCam365 only supports Windows computers, not MAC computers, but iCam365 supports rtsp, so you can use a VLC player to play live video from your iCam365 camera.

Or you can install the iCam365 APP on your MAC, the M series chipset mac supports direct APP installation.

1. Click on Flie, select Open Network, then enter the rtsp of the iCam365 camera

• iCam365 camera setup, iCam365 installation guide, iCam365 user manual, iCam365 app setup, iCam365 Wi-Fi camera setup, iCam365 troubleshooting, iCam365 FAQ, iCam365 review, iCam365 features, iCam365 tutorial

• how to set up iCam365 camera, iCam365 camera connection, iCam365 camera pairing, iCam365 camera app download, iCam365 camera live view, iCam365 camera recording, iCam365 camera motion detection, iCam365 camera night vision, iCam365 camera remote access, iCam365 camera cloud storage

• iCam365 camera Wi-Fi connection, iCam365 camera network settings, iCam365 camera firmware update, iCam365 camera port forwarding, iCam365 camera DDNS, iCam365 camera RTSP, iCam365 camera ONVIF, iCam365 camera compatibility

• iCam365 camera for beginners, iCam365 camera for home security, iCam365 camera for baby monitoring, iCam365 camera for pet monitoring, best iCam365 camera settings, iCam365 camera troubleshooting tips, iCam365 camera comparison, iCam365 camera alternatives

• how to connect iCam365 camera to Wi-Fi, iCam365 camera not connecting to Wi-Fi, iCam365 camera app keeps crashing, iCam365 camera video quality improvement, iCam365 camera motion detection sensitivity, iCam365 camera cloud storage subscription, iCam365 camera compatible with Alexa, iCam365 camera compatible with Google Assistant
• iCam365 camera review 2023, iCam365 camera pros and cons, iCam365 camera vs other brands, iCam365 camera buying guide, iCam365 camera accessories, iCam365 camera mounting, iCam365 camera power supply

eufySecurity App v4 Full Guide, eufySecurity’s ecosystem provides various types of security products to suit your needs, including HomeBase, eufyCam, video doorbell, entry sensor, motion sensor, floodlight camera, indoor camera, outdoor camera, smart lock and many more to help you closely monitor and record what is happening on your property by using our intuitive app on your smartphone at anytime and from anywhere.

eufySecurity’s ecosystem relies on the eufySecurity app to achieve the goal.  The free eufySecurity app lets you set up your eufySecurity devices, monitor their status, change their settings and receive notifications when an event happens.  Here’s an introduction to the basics.

Get the eufySecurity App

Simply download the eufySecurity app from App Store (iOS devices) or Google Play (Android devices) and start having full control of your eufySecurity devices.

Here’s What You Need to Begin

eufySecurity App FAQ

1. Is the eufySecurity App free?

Yes, it is free of charge.  However, we do also provide additional charged services in the app that are optional for users, such as cloud backup and protection plan.

2. Where is the eufySecurity App available?

The eufySecurity app is available on App Store (iOS devices) and Google Play (Android devices).

3. What is the difference between the eufyHome App and the eufySecurity App?

eufyHome is designed for smart home products, such as RoboVac, smart light bulb, smart plug and more.  eufySecurity is designed for security products only.

4. What are the compatible security devices with the eufySecurity App?

HomeBase series, eufyCam series, video doorbell series, floodlight camera series, indoor camera series, outdoor camera series, smart lock series, entry sensor, motion sensor, keypad and many more.

Note: SpaceView baby monitor series and Petcare series are not compatible with the  eufySecurity app.

5. What is the minimum operating system requirement to use the eufySecurity App?

The eufySecurity app is compatible with Android OS (5.0+) and iOS (11+) phones and tablets.  Please note using it on an operating system that does not meet the requirement may result in compatibility issues.

6. Is there a Windows/Kindle Fire version of the App?

Sorry.  The eufySecurity app is not compatible with Windows phones and tablets or Amazon Kindle Fire tablets.

7. Can I share the device(s) with my family?

Yes.  At the current stage, one device in the app can be shared with up to five guest accounts.  See Share Your eufySecurity Devices With Your Family.

8. How do I update the eufySecurity App?

The eufySecurity app will display a pop-up notification window after the app is launched when there is an update available.  You can also visit Google Play (Android devices) or App Store (iOS devices) to check for updates.

eufySecurity App v4.0 FAQ

Why are all my devices not visible after logging in?

If you choose a new region that is different from the previous one, the existing devices will not show up. Please log out of the app and reselect the correct region.

Why are all my shared devices not visible after logging in？

Please tap “My Home” and then tap the “Shared Device” to view all devices currently being shared with you.

How to enable the Security Report Feature？

The feature is disabled by default. You can enable it in the eufySecurity app. App side menu > Lab features > Daily Security Report.

What are the contents of the Daily Security Report?

The Daily Security Report contains all the thumbnails of the entire day, which can give you a quick overview of what happened in your home on a specific day.

Where is the Settings button for the device?

On the device tab, please click the “…” icon to find the Settings button.

Where is the Snooze function?

On the device tab, please click the “…” icon to find the Snooze button.

What is the difference between “Share Home” and “Share Device”?

With ”Share Home”, devices are either added or removed from a specific Home profile and it is not necessary to share the same Home profile again. The new device information of the specific Home will be automatically synchronized to other shared users.

On the other hand, “Share Device” emphasizes single device sharing and is more flexible. It is used when you want to share only certain devices.

Note: If the app version of the admin account is running v4.0, but the app version of the shared account is older than v4.0, the device can only be shared using “Share Device” and not “Share Home”.

Why are the device tabs of some devices different?

Depending on the products, the device tabs highlight the main features of a specific product, so the device tabs will be different.

Why the shared account can’t view the Daily Security Report?

Only the admin account has access to the Daily Security Report. If your account is a shared account, the Daily Security Report can’t be viewed.

Two-Step Verification for eufySecurity App

The purpose of enabling two-factor authentication is to protect you from any unauthorized access to your eufySecurity account.

How to enable 2FA verification?

1. App Account Settings

You will find two-factor authentication in Account Settings, tap on it and you will be able to either enable or disable it.  In order to enable this option for the first time, you will have to enter the verification code sent to your email account.

Steps in the app: Select the menu icon at the upper left corner of the main screen > Select your email account > Account Settings > Select Two-factor authentication > Enable it.

For the app whose version is 4.5.5 or above, the steps to find two-factor authentication should be: Select the menu icon at the upper left corner of the main screen> Control Center> Two-factor authentication.

2. Update the App

If your app is an older version and you cannot find the above button, please update the eufySecurity app in Google Play or App Store first.

After you update the eufySecurity app, a pop-up notification window on the app’s main screen will prompt you to enable two-factor authentication.  You can choose to either “Turn On” or “Cancel” according to your preferences.  In order to enable this option for the first time, you will have to enter the verification code sent to your email account.

What is the logic of the verification code when 2FA is enabled?

1. Verification Code

2. Trusted Devices

After enabling two-factor authentication, trusted devices can log in without entering the verification code.

What if I turn off 2FA?

1. The trusted phone and phone number will be cleared.

2. Uninstalling the app on a mobile phone does not affect the two-factor authentication setting or the list of trusted devices.  However, deleting the account will disable the two-factor authentication setting.

Update Firmware for eufySecurity Devices via App

The eufySecurity App will auto-update the devices’ status when you first open the App. This article applies to all eufy security devices using eufySecurity App.

Check Your Firmware Version

You can check the firmware version of your security device on the App under the page “About Device”.

Steps in App: Device Tab>… icon> Gear icon> Settings> General> About Device > System Version.

Update Your Firmware Version

Normally, when the eufy security device has network access (is connected to Wifi), it will upgrade the firmware automatically in the wee hours.

If the automatic update fails, please just wait another 24 hours. It will update again in 24 hours. You can use the current version. Don’t worry.

You can also manually update the devices’ software as well in the “About Device” page and check for firmware/check for firmware update. It will tell you if the firmware is up to date or not.

Download and Delete Videos via eufySecurity App

You are able to download videos or delete them from the App. Here is how.

How to Download Videos From App

1. Open eufySecurity App.

2. Tap Events tab. In the events, all alerts videos will be collected from your eufy security products.

3. Tap one event you want to download and watch it.0.83

4. Download it to your phone’s album.
How to Delete Videos From App

1. Tap Event tab.

2. Delete single video

• Watch the history video and tap the trash can button at the bottom of the page.

• Tap edit button at the right corner of the event page, select one history video and delete it.

3. Delete all

Tap edit button at the right corner of the event page, select all and delete it.

The delete process in the App will also delete videos on the device’s storage. If the video is deleted, it cannot be restored.

How to Filter Videos in the App

1. Tap Event tab.

2. Tap the filter button at the right corner of the event page, choose Devices/Video Type/Storage path to filter videos.

3. Download or Delete videos at your preference.

Failed to Download Videos via eufySecurity App

When you try to download the videos, you receive the “Failure to download” message. It is most likely the unstable network and slow upload/download speed.

Reset the Network

Please try resetting the network settings of your phone and also check if your network is stable. This will clear the network information connected to the phone, such as Bluetooth, application network restrictions and other settings.

1. For iOS devices, please follow setting > general > reset > reset network setting.

2. For Android devices, please try the following, different phones may be different.

Test the Download Speed

Please test your download speed via speed test or other tools. The download speed is at least 2Mbps.

Downloaded Video via the eufySecurity App is Shorter Than Recorded Video

If the download time does not match the video recording time, please refer to the following suggestions.

Update Firmware Version

Please update the latest firmware version. You can also manually update the devices’ software as well in the “About Device” page and check for firmware/check for firmware update. It will tell you if the firmware is up to date or not.

How to Clear Storage on eufySecurity DeviceNormally, new videos/information will overwrite the oldest ones. Sometimes, when your local storage on a security device is full, you may want to clear all videos. Here are Two Ways.

Delete All Videos

Select all videos in the Event tab and tap the edit button at the right corner of the page and delete all of the videos. (Events Page> Edit icon> Choose all the videos> Delete)

Clear Storage

1. For products work with HomeBase/Wi-Fi chime/Wi-Fi bridge

You can clear storage from HomeBase/Wi-Fi chime/Wi-Fi bridge directly.

Steps in App: Devices Tab> HomeBase Name/Wi-Fi chime/Wi-Fi bridge > Settings > Storage > Clear Storage.

2. For products perform alone with local storage

When the local storage is full, new videos will overwrite the oldest ones. You are able to clear or format the storage of SD card or local storage in the App.

Steps in App: Camera/Doorbell Settings > Storage/Camera Storage > Clear Storage / Format.

Warning: Formatting local storage will permanently delete all of the data stored on the device.

How to View Event History In eufySecurity App

Event history gives you a summary of the detected events that activated your camera system throughout the day, such as when the motion sensor detects movement.

How to View Event History?

In the eufySecurity app home screen, select Events tab on the navigation bar on the bottom.

You’ll see a list of events from the current day and a summary with the numbers of events and timelines for each day.

To see everything that happened on a particular day, select a specific day. The view will expand and show a chronological list of each activity spotted by each of your eufySecurity devices on that particular day.

How to Update the Events?

Each time you open the Security history, it gets updated with the latest available information. To refresh the view, simply slide down on the Events page.

.

Manual Video Recording in eufySecurity App

You are able to record videos manually in the live view page. Here is how.

1. Open the eufySecurity App.

2. Click to play the live view.

3. Tap the .“Record Video” button on the live view page to record videos manually.

4. Stop the recording and the video clip will be saved to your phone album. If videos haven’t been found in the album, please check if you can find the video on your file manager in the video category.

.

Setting Up an Activity Zone for eufySecurity Devices

To help you set up an activity zone for eufySecurity devices that record videos, such as eufyCams, doorbells, floodlight, wired cams and so on.

How to set up an activity zone?

1. Camera Settings> Motion Detection> Activity Zone> Click the ⊕ icon.

2. The new zone appears in the middle of the screen. Turn your phone into landscape mode for a full screen of your camera’s view. Make sure the screen rotation setting on your phone is already turned on.

3. Tap and drag the sides of the zones to change its shape. eufySecurity products include rectangle zone and hexagon zone.

4. Once you’ve given the Activity Zone the shape and location you want, tap the checkmark to save the zone.

If you set an Activity Zone, please ensure that the zone you have drawn covers the entire area of interest. Sometimes, users who set incomplete Activity Zones lead to eufySecurity devices missing motions.

What will happen if I set the activity zone?

1. If someone enters the zone, the system will push notifications and record clips.

2. If someone does not enter the zone, but in the camera image viewing, the system will not record and push notifications.

What can I do if it still sends a notification when activity zones are set?

You can fine-tune the area borders. Tuning the activity zone is a trial-and-error process as the camera’s views are different from user to user. If you still have doubts, please contact eufy customer service to assist with the activity zone.

.

How to Change the Wi-Fi Details for eufySecurity Devices

To help you change your Wi-Fi details in the App for eufySecurity devices.

To update your Wi-Fi details, here are the steps:

1. Enter the eufySecurity App.

2. Tap the HomeBase/Wi-Fi Chime/Wi-Fi Bridge in the device tab or tap the “…” in the device tab.

3. Settings> General>Wi-Fi Connection

4. Tap the Connection, choose Wi-Fi set up, and enter the password of the new Wi-Fi.

You are all set!

Note:

Motion Detection of eufyCamsWhat is Motion Detection?

Motion Detection is designed to monitor the situation from your camera’s live view by detecting and recording moving objects and then pushing notification alerts to your phone.

Motion Detection works by combining motion sensors, software image motion comparisons, and the AI engine. Detection distance can be adjusted with sensitivity settings.

In the eufySecurity App, the Motion Detection part usually includes four categories. They are Activity Zone, Detection Sensitivity, Detection Type and Motion Test Mode.

Note: For different versions of App and product, the UI page may have some tiny differences.

1. Activity Zone

Activity Zones can be set up in the Motion Detection settings. You can specify an Activity Zone within your eufyCam’s view in which you want the motion to be detected. Anything captured outside this area will be ignored by the system’s AI. You can now set up three Activity Zones to minimize the chance of false alerts.

The live-view from everyone’s camera, of course, will be different, so it is important you take the time to properly assess which Motion Detection settings are required.

2. Detection Sensitivity

There are seven sensitivity levels for eufyCam series. The corresponding PIR sensor sensitivity is Level 1 (1-20), Level 2 (21-50), Level 3 (51-70), Level 4 (71-80), Level 5 (81-88), Level 6 (89-92), Level 7 (93-100). The system’s default motion detection sensitivity is set at level 4. If you think that the detection distance is too short or it has occasionally missed some events, you can use the Motion test mode to increase the sensitivity and test the maximum detectable distance of the camera. Finally, adjust the camera’s motion detection sensitivity to the appropriate level to suit your home.

3. Detection Type

Motion Detection has two detection types:

Select this setting if you don’t want to miss any action that occurs in front of the camera. The camera will record and notify you of all motion events. All motion will be recorded and pushed both at day and night time.

When you select this setting the system’s AI will filter out non-human motion events. This is done to save the camera’s battery and to reduce the number of false alert notifications you receive. For safety purposes, Motion Detection will be switched to “All Motion” at night.
The system defaults to Human Only. During the day, the camera only records human motion events and the app only sends push alerts for humans. At night, all motion events are recorded and push alerts are sent by the app for all events. If you want to monitor more motion events during the day, such as cars or animals, try switching to All Motions mode.

4. Motion Test Mode

Before you confirm the sensitivity value for your house, you could test the Motion sensitivity to adjust the motion sensor well.

Change the Language of eufySecurity App

To help you change the language in eufySecurity App. At present, eufySecurity App will use the first language that it supports from Language & Region settings. You can select a different language for eufySecurity to use if you prefer.

Change the Language on Your iPhone Device

To change the language of eufySecurity App on iPhone device, please go to the iPhone settings or eufySecurity App permission for settings.

1. Tap the main Settings on the iPhone and scroll down until you see eufySecurity App.

2. Tap the eufySecurity App and you will see a “Language” option under Preferred Language.

3. Tap it and select the language you want to use for the eufySecurity App.

If you want to change it via eufySecurity App side, here are the steps: Slide the three-lined side menu > Settings > App Permissions > Preferred Language >  Choose Language.

Change the Language on Your Android Device

To change the language of eufySecurity App on Android devices, please set it on your phone settings > system (system management) > language. Different Android may have different UI pages, please change the settings accordingly.

1. On your Android device, tap Settings.

2. Tap the System and find the Language option.

If you can’t find “System”, you can search for “language” in the settings search bar.

3. Select the language you want to use for the eufySecurity App.

Note:  eufySecurity App supports languages such as English, Arabic, Dutch (Netherlands), French, German, Italian, Japanese, Korean, Spanish, Vietnamese. More options are on the way.

How to Set Up Schedules for eufySecurity Devices

If you want the system to automatically switch security mode based on the time of the day, you can set a schedule security modes.

The schedule will work with the “Home”, “Away” and any of your customized modes if you set the specific time period for each mode.

For example, if you often leave your home at 7:00 am for work and come back to your house at 6:00 pm, you could set Away mode from 7:00 am to 6:00 pm, Home mode from 6:00 pm to 10:00 pm, Customized mode from 10:00 pm to 6:00 am the next day to guard your house.

.

https://youtu.be/bwdEcIQvt0c

Setup Process

1. Click on the blank area of the schedule time table or click on the “+” in the upper right corner to add a new schedule time period.

2. Select mode from Home, Away, Customized mode.

3. Customize your Activation time.

4. Choose if the Schedule mode will repeat in specific days.

5. Tap Save and edit another schedule.

Note: If there is a schedule with conflicting time periods, the new Schedule will directly overwrite the old schedule.

Default Disarmed Mode

For the new Schedule setting, the new Disarmed mode will be added, and you can disarm all devices with one click. The schedule background table will be set to Disarmed mode. You can add a mode to the background table, and the unset time periods will set to Disarmed mode.

Vivint Smart Home App The Complete Guide, There are plenty of benefits to smart home technology—energy efficiency and savings, integration among devices, and greater accessibility, to name a few. But many will agree that one of the biggest benefits of a smart home is the ability to control your devices and stay connected to your home no matter where you go.

With a Vivint system, our smart home app is the tool that makes this possible.

With the Vivint app, you can control your home from anywhere.

What is the Vivint app?

Much of the technology used in smart homes today is app-based, allowing you to control your smart home devices from your smartphone.

Each of your smart devices are connected to your home’s WiFi network and smart hub, which can then be accessed remotely via apps on your mobile device.

If you have standalone devices, they each require a separate app in order to control them. When your smart home devices are part of a complete smart home system, like Vivint, you can manage your security system and each of the devices within your smart home from one central app.

What can the Vivint app do?

The Vivint app boasts a number of features and advanced functionality:

It makes life easier

Have you ever thought about how much easier life would be if you didn’t have to think about or remember certain things? Enter the Vivint app. You can create custom actions within the app that take care of things around the house for you.

For example, you can set your lights to automatically turn on when you unlock your front door (no more fumbling in the dark for the light switch when your arms are full). Or, you can set a rule that arms your security system and turns down your thermostat when you lock your front door. Whatever action around the house would make life easier for you, chances are good your app can help.

It connects all your devices

Unlike standalone smart home devices, the Vivint app helps connect all of your smart home devices together, so you don’t have to open up a separate app for every device.

Part of a Vivint package includes professional installation. When our Smart Home Pros install your system, they’ll make sure everything works together as it should. They’ll also help you set up the app on your phone, so you’ll know exactly what it can do and how you can use it.

On a trip and want to check in on your home? Simply open your Vivint app and see exactly what’s happening.

It gives you peace of mind

Above all, being able to access and control your home no matter where you go gives you a certain peace of mind you wouldn’t otherwise have. So whether you want to check in on your kids, make sure you locked the front door, or adjust your home’s temperatures, we’ve got you covered.

Because it’s part of a Vivint security system, the app also lets you communicate with Vivint’s 24/7 monitoring team. So if you’re away from home and your smoke alarm goes off or your security system is triggered, our Smart Home Specialists are there to help, whether it’s requesting emergency services to your home or silencing a false alarm.

Enjoy convenience and peace of mind today

The Vivint app is more than just a cool smart home perk—it’s complete home control, convenience, and peace of mind in the palm of your hand.

To see how a Vivint system can make life easier than ever for you, contact our Smart Home Pros today at 855.408.9089 for a free quote.

Smart Home App – Frequently Asked Questions

Why am I getting text instead of push notifications?

If you are currently signed out of your Vivint Smart Home app, you will receive text notifications of system events rather than push notifications from the app. In order to receive push notifications, make sure you are logged into your app.

What can I do with the Vivint Smart Home App?

The Vivint Smart Home app gives you access and control to your home from anywhere. Using the mobile app, you can adjust the temperature of home, lock and unlock doors, arm or disarm your system, view live and recorded video feed, access your system history and more.​ You can also activate a Panic alarm, request dispatches, and notify Vivint of false alarms.

Is there a way to get a quick update on my home’s status from the Vivint Smart Home App?

Yes! You can check the status of all of your sensors by tapping the settings icon in the top right corner of the home screen. You can also view the recent activity in your system by tapping the clock icon in the bottom right corner to load your activity feed.

What if I have multiple door locks? Is there a way to lock them all at once?

Yes. If you have 3 or more door locks, a toggle will appear on the home screen that gives you the option to lock all your doors at once. Swipe up to access your individual door locks.

Are there automation rules that I can set up for my home?

Vivint aims to make it easy to live a simply smarter life, and one way that is accomplished is through automation. That’s why we’ve created automation rules you can easily configure to fit your lifestyle from your mobile device. Click here to learn how to create custom rules.

What can an Admin user do that a standard user can’t?

Admin users can create and manage new users, change system settings, and configure automation rules, as well as control all the devices in your home. Standard users can only adjust thermostats, arm and disarm the security system, and control locks and lighting modules.

Is there a way I can be notified on my mobile device when something happens in my home?

To always stay connected to your home, you can be notified when anything out of the ordinary happens. For example, if you had to leave the kids home alone for a night, you can be notified if a door or window is left open. Click here to learn how to create custom notifications.

Will Smart Assistant use my previous schedule preferences?

Yes, Smart Assistant will take into account your previous schedule preferences to create your state temperature settings. However, if you are a new customer and never had schedules, Smart Assistant will help you set your preferences with defaults. If you would like to change your temperature preferences, click here to learn how.

Does Smart Assistant arm my home when I’m away, sleeping, or on vacation?

No, Smart Assistant will not arm your system for you. It will, however, notice when you arm to help decide when to conserve energy.

What is Smart Assistant?

Smart Assistant is a learning intelligence that uses the sensors in your home and the status of your SkyControl (armed/disarmed) to determine if you are home and adjusts your thermostat for you. You can also enable the location services on your mobile phone to help Smart Assistant know when you are home or away. It will learn when you wake up, get home from work, go to bed for the night and much more in order to keep your home at a comfortable temperature when you are there and conserve energy when you’re not. Smart Assistant will also detect if you are on vacation so you don’t have to worry about adjusting the thermostat before you leave.

Smart Home App – Demo Mode

Demo Mode on the Vivint Smart Home app allows you to test the look and function of a system that has thermostats, cameras, and Car Guard.

Smart Home App – Shortcuts Feature

Shortcuts has the capability to execute multiple actions with a single button press. Equipment which can currently be controlled by a shortcut are door locks, garage doors, lamp modules, thermostats, and the panel. If you have these equipment items you will automatically see Shortcuts appear on your app.

Introduction

When Shortcuts is added to your app, there will be a brief education segment for you to go through.

Smart Home App – Cancel False Alarm

An open door or window could trigger a false alarm when you arm your system. If you want to keep the door or window open, but still wish to arm your system, you will need to bypass that sensor. To learn how to bypass a sensor, see Smart Home App – Bypass Sensor.

If your system does trigger a false alarm, you can cancel the alarm by disarming the system from your Vivint Smart Home app and selecting the false alarm option from the pop up.

Vivint Smart Home App – Error Launching

If your app is stalling while launching or giving you an error that your software version is “revoked” or out of date, follow these steps to resolve the issue:

Vivint Smart Home App – Mobile Panic, Activate Alarm

Here is everything you need to know about manually activating an alarm via your Vivint app.

Smart Home App – Reset Password

If you are having issues logging into the Vivint Sky App, or have forgotten your password, please use the following steps to reset your password.

Smart Home App – Download

Your Vivint Smart Home app is what keeps you connected to your home at all times. From the app you can view live feed and clips from your cameras, arm and disarm your system, control small appliance modules and much more.

The app may be listed in the Lifestyle section.

Apple Users

Search for Vivint Smart Home in the Apple App Store or click here and download the free app.

Android Users

Search for Vivint Smart Home in the Google Play store or click here and download the free app.

After Downloading

If you are downloading the app for the first time, learn how to send yourself an invitation to access your system remotely here.

Learn how to accept that invitation here.

Click here to to learn how to use your app to arm and disarm your system, check your cameras, customize your settings, set up notifications, and more.

.

Smart Home App – Change Password

If there is suspicious activity on your account, you should use the Sign out of all devices option after changing your password.

Mydlink app setup guide v1, Controlling your smart home can get complicated. That’s why we made the new mydlink app Smarter, Simpler, and More Compatible. Now, you can manage your mydlink cameras, smart plugs, and sensors right from your smartphone or tablet. And, it works with the Google Assistant and Alexa. It’s the smart home that makes your life truly convenient. Your Home, Only Smarter.

To view videos from the mydlink cloud, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap the menu icon in the upper left corner. You can also tap Event & Video at the bottom.

Step 3: Tap Event & Video.

Step 4: Tap Event.

Step 5: At the top, select the day you want to view video from. The videos will be listed newest to oldest and will display if detected by motion or sound. Tap the video to watch it.

Step 6: You can perform the following on the view video screen:

Step 7: Tap back to go back to the list of videos (Timeline). To delete videos, tap Edit in the upper right and then select the videos you want to remove. Tap Remove in the bottom right corner to delete.

.

Note: This Automation example will show you how to setup Recording by Motion.

Step 1: Launch the mydlink app and sign into your account.

Step 2: Tap the menu icon on the top left.

Step 3: Tap Settings.

Step 4: Tap Automation.

Step 5: Tap the + sign.

Step 6: Tap the + sign to add a new rule.

Step 7: Tap the icon next to the trigger type you want (motion or sound detection), then tap Next. In this example, the DCS-8000LH motion detection is selected.

Note: You can select multiple events.

Step 8: Tap the icon next to the event action you want, then tap Next. In this example, Recording (records video to the cloud) and Push Notification (sends a push notification to the device with the mydlink app) are selected.

Note: you can select multiple actions.

Step 9: Tap Save.

Step 10: Tap Go Ahead.

Step 11: Your new automation will appear. Tap on the circle icon under Rule 1 to edit any events and/or actions. Tap the trash can icon in the upper right corner to delete the entire Automation.  You can create multiple rules for each Automation. Click the + in the lower right corner and repeat steps 7-10).

Next to the automation name, tap the > to rename and select a different icon (shown next to Automation 1 in the example).

Select which camera line you would like to set up sound detection:

Mydlink app setup guide v1

– DCS-8xxxLH Series

– All other DCS cameras

The following is for the DCS-8xxxLH series cameras. Note that the DCS-8200LH is not compatible with the mydlink app. You must use the mydlink Home app.

Step 1: Launch the mydlink app.

Step 2: Tap the menu icon in the upper left corner.

Step 3: Tap Settings.

Step 4: Tap Automation.

Step 5: Tap the + sign.

Step 6: Tap the + sign to add a new rule (or add to an existing rule).

Step 7: Tap the sound detection trigger and then tap Next. Note you can click the > icon to set the sound level to trigger.

Step 8: Tap the event action(s) you want, then tap Next. In this example recording (cloud) and push notification are enabled.

Step 9: Tap the check mark or Save on the top right, then tap Go ahead.

.

The following is for non-DCS-8xxxLH cameras.

To enable sound detection, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap Devices at the bottom of the home screen or tap the menu in the upper left corner, tap Devices.

Step 3: Tap Camera.

Step 4: Select the camera from the dial and then tap the gear icon.

Step 5: Make sure the microphone is turned on. Tap Sound Detection.

Step 6:Tap the Sound Detection button to turn on if grayed out.

Step 7: The current level of noise will be displayed. To change the noise level at which you want it to trigger, tap and slide the black dot up or down to the desired level. Tap < (iOS) or tap the back button (android) to save.

Step 8: Tap OK.

Step 9: Verify that sound detection is ON.

.

When you first install your camera, motion detection as well as the automation rule (record and notification) is automatically setup. To enable/edit motion detection, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap Devices at the bottom of the home screen or tap the menu in the upper left corner, tap Devices. You can also tap the camera in your shortcuts and tap the live video to access the camera settings (skip to step 5).

Step 3: Tap Camera.

Step 4: Select the camera from the dial and then tap the gear icon

Step 5: Tap Motion Setting.

Step 6: Tap where you want to detect motion (represented by a orange square). Then select the sensitivity (0-100, 100 being the most sensitive). Once finished, tap < (iOS) or tap the back button (Android) to save your settings.

Step 7: Your settings will be saved.

Note: To turn “off” motion detection, tap the Clear All button, and then change the sensitivity to 0. Tap back to save your settings.

.

To setup your camera with the mydlink app, follow the steps below:

Step 1: Launch the mydlink app. Log in with your mydlink account username and password. This will be the same username and password if you have used the mydlink Lite or mydlink Home app. If you have never created a mydlink account, you can create one.

Step 2: Tap the settings icon (3 lines in the upper left corner).

Step 3: Select Add a Device.

Step 4: Tap Yes to scan the QR code.The QR code is located on the label on the bottom of the camera or on the Wi-Fi configuration card included with the product. If the label or card are missing, tap No and select from the drop-down list.

Step 5: If you tapped Yes, scan the QR code. If you are having trouble scanning the QR code, move to a brighter lit area. If you tapped No, select the camera model from the list.

Step 6: Tap Next. Please wait about a minute (or less).

Step 7:  Tap Device Location to select where your camera will be setup. Select from the list or scroll to the bottom and tap Add Location to create your own.

Step 8: Tap Choose Your Wi-Fi Network. Select the WiFi network you want to connect the camera to (note this should be the same network that your mobile device running this app is on). Enter the Wi-Fi password and then tap Next.

Step 9: If you want this camera to be displayed on the “Home” screen, tap Add to Shortcut (checked by default). Tap Next at the bottom to continue.

Step 10: The camera will now save your Wi-Fi settings, and then bind to your mydlink account. This process can take up to 3 minutes.

Note: If you receive an error during the Setup Wi-Fi process, make sure you are entering the Wi-Fi password correctly. Remember it is case-sensitive. Also make sure the camera is within range of your wireless router, and that the router has DHCP enabled and does not have any filtering which may block the camera from connecting.

If you receive an error during the Binding process, this usually means the camera cannot connect to the mydlink servers. It is best to reboot your router, close the mydlink app, and reset the camera (hold a paperclip in the reset hole for 10 seconds and release. The LED on the back should turn red). Once your router has rebooted, open the mydlink app and set it the camera again. If you continue to get errors, please contact D-Link support at 1-877-453-5465. Support is free and available 24/7.

Step 11: Once the camera setup is finished, the following message will appear. If you want to add the camera to cloud recording, tap Yes, or tap Later.

Step 12: If you tapped Yes, a new Automation will be created to record video detected by motion to your cloud recording subscription (free or paid). Tap the check mark at the top right corner to finish setup.

.

Note: This Automation example will show you how to setup Recording by Motion.

Step 1: Launch the mydlink app and sign into your account.

Step 2: Tap the menu icon on the top left.

Step 3: Tap Settings.

Step 4: Tap Automation.

Step 5: Tap the + sign.

Step 6: Tap the + sign to add a new rule.

Step 7: Tap the icon next to the trigger type you want (motion or sound detection), then tap Next. In this example, the DCS-8000LH motion detection is selected.

Note: You can select multiple events.

Step 8: Tap the icon next to the event action you want, then tap Next. In this example, Recording (records video to the cloud) and Push Notification (sends a push notification to the device with the mydlink app) are selected.

Note: you can select multiple actions.

Step 9: Tap Save.

Step 10: Tap Go Ahead.

Step 11: Your new automation will appear. Tap on the circle icon under Rule 1 to edit any events and/or actions. Tap the trash can icon in the upper right corner to delete the entire Automation.  You can create multiple rules for each Automation. Click the + in the lower right corner and repeat steps 7-10).

Next to the automation name, tap the > to rename and select a different icon (shown next to Automation 1 in the example).

.

To view videos from the mydlink cloud, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap the menu icon in the upper left corner. You can also tap Event & Video at the bottom.

Step 3: Tap Event & Video.

Step 4: Tap Event.

Step 5: At the top, select the day you want to view video from. The videos will be listed newest to oldest and will display if detected by motion or sound. Tap the video to watch it.

Step 6: You can perform the following on the view video screen:

Step 7: Tap back to go back to the list of videos (Timeline). To delete videos, tap Edit in the upper right and then select the videos you want to remove. Tap Remove in the bottom right corner to delete.

.

Step 2: Tap the menu icon in the upper left corner.

Step 3: Tap Cloud Recording.

Step 4: Tap Subscribe.

Step 5: Choose an Available Plan.

Step 6: Tap Subscribe Now.

Step 7: Tap OK.

Step 8: Tap Next.

Step 9: Select the camera you want to enable the cloud recording for, then tap on the    on the top right.

Step 10: Tap the   on the top right .

Step 11: Click here to set up recording on your camera.

.

To add additional cameras with Cloud Recording follow the steps below:

Step 1: Tap the menu icon on the top left.

Step 2: Tap Cloud Recording.

Step 3: Tap the gear icon.

Step 4: Select the additional camera(s) you want to enable Cloud Recording for then tap  

Step 5: Tap Set a Rule.

Step 6: Tap the settings icon.

Step 7: Tap the + on the bottom right to add a rule for the new camera.

Step 8: Select the event you would like to a add to your automation, then tap Next (This example shows motion detection).

Step 9: Select the action you would like to add to your automation, then tap Next (This example shows Cloud recording and Push Notifications).

Step 10: Tap 

Step 11: Now you can see the two Rules for the two cameras.

.

When you first install your camera, motion detection as well as the automation rule (record and notification) is automatically setup. To enable/edit motion detection, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap Devices at the bottom of the home screen or tap the menu in the upper left corner, tap Devices. You can also tap the camera in your shortcuts and tap the live video to access the camera settings (skip to step 5).

Step 3: Tap Camera.

Step 4: Select the camera from the dial and then tap the gear icon

Step 5: Tap Motion Setting.

Step 6: Tap where you want to detect motion (represented by a orange square). Then select the sensitivity (0-100, 100 being the most sensitive). Once finished, tap < (iOS) or tap the back button (Android) to save your settings.

Step 7: Your settings will be saved.

Note: To turn “off” motion detection, tap the Clear All button, and then change the sensitivity to 0. Tap back to save your settings.