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LTSecurity Password Reset All Devices

admin — Fri, 25 Apr 2025 08:46:38 +0000

LTSecurity Password Reset All Devices, In 2006, LTS began making waves in the security industry – delivering innovative, value-adding products from cameras and NVRs to intercom and access control devices, and to mobile apps and software. Now, in a new era of intelligent data, LTS is moving ahead again to provide sophisticated data solutions that push the boundaries of business systems and applications. Contact us today to find out how LTS can put intelligent solutions in your hands.

(Pro-VS) – NVR / Camera Password Reset with SN

Important Note

The recorder MUST NOT have a registered email. If it does, you MUST use the registered email method of reset.

This method of password reset requires a computer with the Pro-VS IP Portal software. The Pro-VS IP Portal software must be able to see the NVR and/or the IP Cameras to identify the serial number.

1. Open up the Pro-VS IP Portal software. Locate the NVR or IP Camera that is to be reset in the list and click on the Details button for that device under the Operation column. A window will appear that will allow highlighting and copying of the serial number.

2. Email the serial number of the device and the current date on the device to support@ltsecurityinc.com. Make sure to state in the email that the device being reset is a Pro-VS device. This is a manual process, so there may be a variable length of time before receiving an email back with the appropriate reset code.

3. Access the login window or page and login using the code that was sent back by the LTS Support team as the password.

4. A new window will appear for you to change the password. Type in the same code from the LTS Support team in the security code section. Afterwards, type in a new password in the password and confirm sections.

The password to the device is now reset.

(Pro-VS) – NVR Password Reset with Registered Email

Important Note

This method requires that an email be set for the administrator account of the recorder. If no email has been set, you must skip over to the next section for Password Reset with Serial Number.

This method also requires using the ProVS Phone Application to facilitate the password reset.

1. On either the local interface or the browser, click on the Forgot Password button at the login window/screen.

2. The window will change to the password reset window. There should be a QR code and a field to type in a code.

3. Now open the ProVS phone application. Tap on the hamburger menu icon in the top left. Tap on “Local Config”, and then tap on “Forgot Device Password”.

4. Scan the QR code. After the scan, it will notify you that an email will be sent out to the registered email address with the security code.

5. Wait for the email with the security code.

6. Go back to the local interface or browser that had the QR code and security code field. Fill in the Security Code into the field and click Ok/Next.

7. There will now be a prompt to create a new password with for the NVR and to confirm as well. On the browser interface, it will also ask for the security code again. Fill in everything and click okay, the password for the recorder is now reset.

Platinum

FollowFollow Section

Password Reset from the LTS Patinum NVR/DVR

(Platinum) – Password Rules (new rules)

Summary
To ensure the highest level of protection, LTS has launched a new login procedure
that requires users to create a new password for the admin account upon the first login to
all devices. The password must contain 8 to 16 characters, combining numbers,
lowercase letters, uppercase letters, and special characters.
At least two types of the above-mentioned characters are required to activate the device.
The password can not contains the User ID inside. (ie. “admin” in the password is forbidden)

The system will check the password strength; “Risky” passwords will not be accepted.

* There is no more default password for all newer model DVR/NVR/IP Camera.

If you are looking for the DVR/NVR password reset, click Here.

If you are looking for the IP Camera password reset, click Here.

(Platinum) – use Windows PC to Reset Password

Our Support Hours:(NJ)(CA) Monday to Friday, 8:30 AM – 9:00 PM (EST)
You may e-mail LTS Technical Support at (based on your region)

East Support.NewJersey@LTSecurityinc.com

Central Support.Houston@ltsecurityinc.com

West Support.LosAngeles@LTSecurityinc.com
.

This KB applies to the Platinum DVR/NVR/IPC series.

.

Requirements

1. Windows 10 Laptop / PC.

2. Local Network environment. The recorder or camera is on the same network as your computer.

3. You have administrative rights on your personal computer.

4. You are authorized to access the recorder
.

One Picture Flowing Diagram:

Resetting the Password

Step 1. Open the IP Portal first. Select the device that needs to have its password reset.
Step 2. Select “Forgot Password.” on the bottom right corner.

Step 3. A new menu will now present itself. This is the password reset menu.
Click Export. Remember: Export/Import Key must finish within a day.

Step 4. Select Export and then designate the location the file will be saved to.

Email to:

East Support.NewJersey@LTSecurityinc.com

Central Support.Houston@ltsecurityinc.com

West Support.LosAngeles@LTSecurityinc.com

Step 5. Once you have the file. E-mail the XML file to LTS.

Step 6. LTS Tech Support will reply email with the unlock file.
You will need to download the attached file onto your personal computer.

REMEMBER: Export/Import unlock file must process in a day.

Step 7. Select “Import File” under Step 2. Select the browse icon next to find the file you received from LTS Tech Support.

Note: “admin” keyword in the password is forbidden.

LTSecurity Password Reset All Devices

Step 8. Create a new password for your device. Once complete, select “Confirm” to change it. You have successfully reset the password.

To learn more about all of the functions in the Platinum IP Portal, refer to the IP Portal reference sheets for more information.

More Reference: IP Portal
.

If you haven’t installed the Platinum IP Portal program, click here to learn more.
If you are instead having issues with resetting your password, learn more here.
Before proceeding with the rest of this guide, please ensure that you have met the requirements below.

If you are using MAC, you can use SADP software from our download site to do the same thing.

Hardware Reset IP Camera to Factory Defaults

1.Disconnect the power supply or unplug ethernet cable from POE port.

2.Press and hold the reset button.

3.Keep holding the reset button and restore the power supply/plugin to POE port.

4.Continue to hold the reset button for a further 10 seconds.

5.Release the button and allow the camera to complete a restart/reboot.

Reset password from the local console monitor.

There are two ways to reset the login password for the DVR/NVR.

1.Directly Reset it from the local console (DVR/NVR).

2.Reset the password from the local network (use the IP portal software) with PC.

1. Directly Reset it from the local console (DVR/NVR).

Here is how to locate the Reset Password window from the Local DVR/NVR.

If you want us to email you the daily key, please always include the photo, SN and information with the email. This allows us to verify ownership for security and privacy reasons.

We have two DVR/NVR Local Console Interface; UI3.0 and UI4.0.
————————————————————————-
Local Recorder – Earlier Model User Interface. (3.0)
The Main Menu button is located on the Screen Bottom Left. (Click picture to shows detail)

Go to the (3.0 Local Password Restore KB)

————————————————————————-
Local Recorder – Newer Model User Interface (4.0)
The Main Menu is the blue banner on the Top of your screen. (Click picture to shows detail)

Go to the (4.0 Local Password Restore KB)

How can I get the Secure Code?

What are Secured Codes?
A secured code is required when resetting the password on LTS Platinum Recorders (UI3.0). The secure code will changes based on the System Date. You need to open the Password Reset window from the Local Console to enter it.
.

If you want us to email you the key, please always include the photo, SN and information with the email. This allows us to verify ownership for security and privacy reasons.

How to get the Secure Code?

To receive a secured code, you may do one of the following;

1. E-mail Support.NewJersey@LTSecurityinc.com and request a secured code.

2. Call our support center at 1-831-250-1292.

3. Contact your LTS sales representative.

How to local the Reset Password window?
To learn more on how to use the secured codes, click here.

What Are Old, New, and WH Codes?

The secured code is not a combination of all three codes. You will only use one of the three for your recorder depending on the model and type.

What happen if I don’t have the local monitor?
A secured code is not required if you are resetting the password through our program, the Platinum IP Portal. If you would like to learn more about using the IP Portal program, click here.

UI 4.0 – Reset Login Password with Security Code

How to reset login password with Security Code

1. on login screen, click forget my password

2. select verified by Security Code

3. check the system date and look for the security code from LTS tech support (How can I get the Secure Code for Platinum NVR/DVR? – LTSecurityinc.com (zendesk.com)) then input the security code

4. input new password

5. confirm if want to duplicate password to channel default password

Reset Login Password with reserved email

How to reset login password with reserved email?

Note: email has to be setup in admin user management page on local monitor

1. on local login page, select forgot password

2. select verified by reserved email

3. scan QR code from LTS Connect app

4. check reserved email for the verification code and input the code

5. input new password

Reset Login Password with PT cloud

How to reset login password with PT cloud

1. on login screen, click forget my password

2. select verified by PT Cloud

3. use LTS Connect app, select add device, scan QR code on local screen

4. verification code will be generated on LTS Connect app

5. input verification code from LTS Connect app on local screen then ok

6. input new password

Reset Login Password

Locate the Password reset window first.
.

If you forgot the password and you want to reset it, the fast easy way is using the local DVR/NVR access.
Please make sure you are looking at the correct interface (UI 3.0).
How to identify the UI 3.0, 4.0 click Here.

1. Your Main Menu button is located from the bottom right of the screen. Click it. If you see something like the picture looks like (ie: Playback Export, Manual HDD, etc..) Please Log Out first.

Go MENU > Shutdown > LogOut

2. Once you Logout the menu, click the MENU again. You should see the Login Screen.
The Login Pattern window (below picture Left) or the Login Window. (Pic Right)

3. If the Login Pattern window is pop up, please don’t log in. Instead, click the Switch User at the bottom. If you already see the Login Window, please go to step 4.

4. (Important) When you see the Login window, move the mouse cursor to the bottom left corner. Double click (Left Click) on the edge corner. It should pop the Restore default password window. If the window is not pop up, cancel the window and repeat the step 3-4 until the restore window shows.

This is the “Restore default password” window looks like.

How to get the Secure Code?

You can contact/email the LTS Call Center.

Once you get the code, Take note of the system date.

You must use the secured code that corresponds with that system date.

For example, the format of the date; the translation is: Year Month Day 2018 09 26

Type the secured code that corresponds with the system date on your recorder as indicated in the picture below. Note: Try New code first, if doesn’t work, try others.

Then, it should popup either Create New Password or restore to the default password (12345) for before the year 2015 model.

The create New Password window

The password must contain 8 to 16 characters, combining numbers, lowercase letters, uppercase letters, and special characters.
At least two types of the above-mentioned characters are required to activate the device.
The new password can not contain “admin” keyword)

The system will check the password strength; Minimal 1 bar at least.

Reset Login Password

The 4.0 interface MENU blue banner is locate on the top of the screen.

Click the icon to Power Off > Log Out, then Log On again.

(If you have the Draw Pattern window popup, go to the pattern bottom.
Select Switch To the User Window.)

Click Forgot Password.

Choose Verify by Secret Question to Answer that you defined it before.

Or, select GUID (aka USB key file) / Verify by Reserved Email (if available).
If you forgot or haven’t any there, then you must use PC (IP portal) to reset the password.

The system will check the password strength; “Risky” passwords will not be accepted.

For the latest DVR/NVR/IPC firmware.
The password can not contains the User Name inside.

How to Unbind the PTCloud number?

Hello, there is a hold on all PT Cloud Unbinding Requests.

1 – If your DVR/NVR is running 4.0+ Firmware, and you have a mouse and a monitor connected directly to the DVR/NVR, go to the DVR/NVR, and go to the PT Cloud Settings (On some Units it is called Platform Access instead of PT Cloud) if there is an “Unbind” Button, click that button, and it should be able to unbind the device from the account.

if there is no “Unbind” Button, then try this other way

2 – Using a Mobile Phone or Tablet, first connect the Mobile Phone or Tablet to the same local network as the DVR/NVR, then using the LTS Connect Mobile APP, Scan the QR Code like you would normally to add a device, the APP will of course tell you that the device is already bound to an account, but there will be an “Unbind Device” Button on the APP towards the bottom of the page. Select that button, and give the APP some time to process the command.

Note – Not all DVR/NVR with 4.0+ firmware will have the “Unbind” Buttons on the Local Monitor PT Cloud / Platform Access Settings

Note – When using the “Unbind Device” Button in the LTS Connect Mobile APP, the Mobile Phone / Tablet MUST be on the same local network as the DVR/NVR

Note – DVR/NVR with 3.0- firmware will NOT have the “Unbind” Buttons on the Local Monitor PT Cloud / Platform Access Settings.

(Sapphire) – Camera Password Reset with xml file

How to Reset Password thru the Config Tool software?

Please note: Not every Sapphire unit has xml reset option.

Required equipment’s:

1. PC
2. Internet

Install and run the Config Tool to reset the password

1.Go to the Reset icon section.

2.Select the Device and Press Reset (Green) button.

3.Press Agree button

OK to reset with xml

Send XML to your sales or tech support and your sales or tech will send back to result.xml

Import result.xml

and reset password

(Sapphire) – Hardware Reset IP Camera to Factory Defaults

1.power on the camera

2.press and hold the reset button for 10 seconds

3.the camera should reboot

4.the camera will now be factory reset to all default settings

(Sapphire) – Use Mobile app scan QR code to reset

How to Reset Password thru the Config Tool software?

Require equipment:

1. PC
2. Smart Phone
3. Internet

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

You need to install and run the Config Tool to reset the password

1.Go to the Reset icon section.

2.Select the Device and Press Reset (Green) button.

3.Press Agree button

1.You should see the QR code from this page. Use the LTS Protect to Scan it.

Scan QR thru the Mobile app – LTS Protect

Use LTS Protect App. (make sure SmartPhone and Device both are connected to the Internet)
Go to Home > Setting > Password Security > Reset Device Password (see bottom of the page)

2.After you receive the Recovery email, enter the Security Code

3.Put the New password

4.OK

That should do it.

(Sapphire) – NVR PW Reset – Only support Local Reset

How to reset the password for the Sapphire DVR/NVR?

Require equipment:

1. DVR/NVR with Local Monitor
2. Smart Phone
3. Internet

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

Click Main Menu

Don’t user PattSaern to log in, switch to the User.

1.You should see the QR code from this page. Use the LTS Protect to Scan it.

Scan QR thru the Mobile app – LTS Protect

Use LTS Protect App. (make sure SmartPhone and Device both are connected to the Internet)
Go to Home > Setting > Password Security > Reset Device Password

click Picture to enlarge it

2.After you receive the Recovery email, enter the Security Code

3.Put the New password you want to create.

4.OK

That should do it.

How to Factory Reset Your Ring Alarm Devices

admin — Thu, 13 Mar 2025 19:06:31 +0000

If you ever get stuck while troubleshooting your Ring Alarm devices and need to factory reset any of them (as a last resort), you can use the instructions below:

Factory Reset your Base Station:

Do not attempt to factory reset your Ring Alarm Base Station without guidance and support from a trained Ring Customer Support expert. Please contact Customer Support for assistance if you’re having difficulty with your Ring Alarm.

Factory Reset your First Alert Smoke & CO Detector

If the device is powered up with the test button held down for 10+ seconds, the device will reset all Z-Wave settings and leave the network. Note: The device will not remain awake after resetting and will go into standby mode.

Factory Reset your Flood & Freeze Sensor

Press and hold the setup button (located inside the device) with the battery in, until the LED stops flashing (approximately 10 seconds).

Factory Reset your Panic Button

Press and hold the setup button (located on the side of the device) with the battery in, until the LED stops flashing (approximately 10 seconds)

Factory Reset your Dome Siren

Press and hold the Connect Button (located on the side of the device) for 10 seconds until the LED Ring blinks once, then release the button.

Factory Reset your Smoke & CO Listener1

Press and hold the Setup button for about 10 seconds. When the LED stops blinking, your Listener1 has reset.

1 Smoke and carbon monoxide monitoring is not available for commercial properties.

How to Factory Reset Your Ring Alarm Devices

Troubleshooting Contact Sensor (1st Gen)

Get tips on how to fix your Ring Alarm Contact Sensor (1st Gen) by reconnecting it, removing the device, performing a factory reset and more.

View troubleshooting for Tampered Contact Sensors

Product discontinued.

This Ring product is no longer being manufactured. To find the latest Ring doorbells, cameras, and more, visit Ring.com.

For all Contact Sensor troubleshooting, make sure the sensor is within 3-5 feet from your Ring Alarm Base Station.

Reconnecting your Ring Alarm Contact Sensor (1st Generation)

If your Contact Sensor (1st Gen) is losing or has an unstable connection, you can try moving it closer to the Alarm Base Station or add a Range Extender between the Contact Sensor and Base Station. If you’re still experiencing connectivity issues:

1.Remove the cover from the device, and remove the battery.

2.Wait a few seconds and then reinsert the battery.

◦ One LED light flash:

Contact Sensor is in-network.

◦ Three LED light blinks:

Contact Sensor is out of network.

◦ Nothing happens:

Replacing the battery with a new one.

Removing your Ring Alarm Contact Sensor (1st Gen)

To remove the Contact Sensor:

1.Remove the cover from the device.

2.Remove the battery from the device.

3.Open the Ring app to the main dashboard.

4.Tap the Alarm tile under Devices.

5.Tap Connected Devices.

6.Tap

Contact Sensor 1st Gen

7.Tap the Device Settings tile.

8.Tap

Advanced Options

9.Tap

Z-Wave

10.Tap

Remove Z-Wave Device

11.When the app says

Listening for Device

, put the Ring device into exclusion mode by inserting the battery.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect the Contact Sensor (1st Gen) to your Base Station.

Ring Alarm Contact Sensor (1st Gen) still won’t connect or adds as a Binary Sensor

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

Steps to remove a Failed Contact Sensor:

1.Open the Ring app to the main dashboard.

2.Tap the Alarm tile under Devices.

3.Tap Connected Devices.

4.Tap

Contact Sensor 1st Gen

5.Tap the Device Settings tile.

6.Tap

Advanced Options

7.Tap

Remove Failed Device

8.Tap

Remove

to confirm.

9.Tap

to confirm again.

If this still doesn’t work, you may need to factory reset the Contact Sensor.

Factory resetting your Ring Alarm Contact Sensor (1st Generation)

If you’ve tried all of the above steps and you’re still having difficulty with your Contact Sensor, you can try to factory reset the device.

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

1.Remove the cover from the device.

2.Remove the battery from the device.

3.Press and hold the tamper button (found near the antenna).

4.Insert the battery while holding the tamper button. The LED light will flash. Hold the button until the LED light stops flashing, OR until you see a solid LED light.

5.Put the cover back on the device.

If you have tried all of these steps and it still doesn’t work, review best practices for Ring Alarm Contact Sensor setup and use. We also recommend reaching out to our support team for assistance.

Troubleshooting your Contact Sensor (2nd Gen)

Understand Contact Sensor (2nd Generation) light patterns, troubleshoot connection issues, perform a factory reset and more.

Learn more about troubleshooting tampered Contact Sensors

Ring Alarm Contact Sensor (2nd Gen) is offline or unresponsive

To get your Contact Sensor to respond or come back online:

• Move the Contact Sensor closer to the Alarm or Alarm Pro Base Station.

• Add a

Range Extender

between the Contact Sensor and the Base Station. The Range Extender helps extend and expand the Base Station’s Z-Wave network, allowing for greater range and signal strength for all compatible devices at your location.

• Briefly press the button on the front of the device.

• Three green blinks:

The Contact Sensor is ready to connect to the Base Station.

• Single green blink:

The Contact Sensor is connected and communicating with your Base Station.

• Single red blink:

The Contact Sensor is unable to communicate with the Base Station.

If your Contact Sensor isn’t working or being recognized by your Ring Alarm and the battery power is sufficient, you may have to adjust the position of the magnet and sensor. Move the sensor closer to the magnet or in a more optimal alignment.

View tips for installing your Contact Sensor

Removing your Ring Alarm Contact Sensor (2nd Gen)

To remove your Ring Alarm Contact Sensor (2nd Gen):

1.Remove the batteries from the Ring Alarm device.

2.Open the Ring app to the main dashboard.

3.Tap the Alarm tile under Devices.

4.Tap your device’s Settings.

5.Tap the Device Settings tile.

6.Tap

Advanced Options

7.Tap

Z-Wave

8.Tap on

Remove Z-Wave Device

9.When the app says

Listening for Device

, put the Ring device into exclusion mode.

◦ Generation 2 sensors: Tap the pinhole reset button.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Contact Sensor (2nd Generation) to your Base Station.

Ring Alarm Contact Sensor (2nd Gen) still won’t connect or adds as a Binary Sensor

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

1.Open the Ring app to the main dashboard.

2.Tap the Alarm tile under Devices.

3.Tap Connected Devices.

4.Tap on the Alarm sensor you are trying to reconnect.

5.Tap the Device Settings tile.

6.Tap

Advanced Options

7.Tap

Remove Failed Device

The process of removing your coin cell batteries may differ depending on the type of Contact Sensor (2nd Generation) you’re using. You may need to use a Phillips #2 screwdriver to remove the battery security plate. You may need to use a small tool, such as a micro screwdriver, to carefully remove the batteries from their casing.

Always insert replacement batteries correctly, matching the + (positive) and – (negative) symbols on the battery with the symbols on your Contact Sensor.

Factory resetting your Ring Alarm Contact Sensor (2nd Gen)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you’ve tried all of the above steps and are still having difficulty with your Contact Sensor, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:

• The Contact Sensor is still waiting or attempting to connect to the Ring app.

• The Ring app is prompting you to perform a factory reset.

To perform a factory reset:

1.Slide the Contact Sensor off its base. Ensure that the batteries are installed and that you are within three to five feet of the Base Station.

2.Use a pin, paperclip, or sim card ejector to press and hold the pinhole reset button.

3.After the LED light turns off, release the reset button.

4.Re-add the Contact Sensor to your Ring Alarm using the Ring app.

While repeating the setup process, when you’re prompted to pull the battery tab you may have to use a small tool, such as a micro screwdriver, to carefully remove the coin cell batteries from the casing of your Contact Sensor, then reinsert them.

Troubleshooting Your Ring Alarm Motion Detector (1st Gen)

Follow these steps to help resolve issues with your Ring Alarm Motion Detector (1st Gen).

Product discontinued.

This Ring product is no longer being manufactured. To find the latest Ring doorbells, cameras, and more, visit Ring.com.

Ring Alarm Motion Detector (1st Gen) won’t connect

Move the Motion Detector closer to the Base Station. If this doesn’t work, try removing and replacing the battery

1.Remove the cover from the device, then remove the battery.

2.Wait a few seconds and then reinsert the battery.

3.If nothing happens then try replacing the battery with a new one.

Plugging a Range Extender between your Motion Detector and your Base Station may also help if you’re having connection issues.

Removing your Ring Alarm Motion Detector (1st Gen)

1.Open the Ring app.

2.Tap the

menu (☰).

3.Tap

Devices

4.Tap the

Motion Detector

under the Sensors section.

5.Tap the

Device Settings tile.

6.Tap

Remove Device at the bottom of the screen.

7.Confirm device removal by tapping

Remove Device on the next screen.

8.Tap Got it once your Motion Detector is successfully removed.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Motion Detector (1st Gen) to your Base Station.

Ring Alarm Motion Detector (1st Gen) still won’t connect or adds as a binary sensor

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

1.Remove the cover from the device.

2.Remove the battery from the device.

3.In the Ring app.

4.Tap

menu (☰).

5.Tap

Devices.

6.Tap

Alarm or Alarm Pro Base Station

, then tap

Base Station

7.Tap

Device Settings

(the gear icon).

8.Tap

Advanced Options

9.Tap

Remove

and the app will say “Removing device, Listening for device to remove.”

10.Insert the battery into the device. The device should be removed successfully and you may now set up the device again in the Ring app.

Factory resetting your Ring Alarm Motion Detector (1st Gen)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

1.Ensure the battery is inserted and the cover is completely closed.

2.Press and hold the reset button under the pinhole found on the back of the device. A paperclip works well.

3.The LED on the front of the sensor should begin blinking. Hold the button down until the LED stops blinking.

Troubleshooting Your Ring Alarm Motion Detector (2nd Gen)

Having issues with your Ring Alarm Motion Detector (2nd Gen)? Learn to identify light patterns, connect offline sensors, perform factory resets, and more.

Understanding Ring Alarm Motion Detector (2nd Gen) Light Patterns

The light patterns on your Motion Detector will help you identify if it’s working well, or if there’s something wrong. When you press and hold the button on the front of the Motion Detector, you may see:

• Single green flash

: Communication is successful. It’s working.

• Single red flash

: Communication is unsuccessful, but the Motion Detector is still on your network.

• Three green flashes

: The Motion Detector is not connected to your Ring Alarm network.

Ring Alarm Motion Detector (2nd Gen) is offline or unresponsive

To get your Motion Detector to respond or come back online:

• Press the button on the front cover.

• Move the Motion Detector closer to the Base Station.

• Move a

Range Extender

between your Motion Detector and the Base Station.

• Remove the back cover from the device (which will tamper it), then replace the cover.

• Remove the back cover, remove both batteries, wait a few seconds, then reinsert them.*

• If nothing works and there is no light on the Motion Detector, try replacing the batteries with new ones.

Once you’ve completed these steps and the light flashes green one time, the Motion Detector is back online.

Removing your Ring Alarm Motion Detector (2nd Gen)

To remove your Ring Alarm Motion Detector (2nd Gen):

1.Open the Ring app to the main dashboard.

2.Tap the Alarm tile under Devices.

3.Tap Connected Devices.

4.Select the Motion Detector you want to remove.

5.Tap the Device Settings tile.

6.Tap

Remove

at the bottom of the screen.

7.Confirm device removal by tapping

Remove Device

on the next screen.

8.Tap

Got it

once your Motion Detector is successfully removed.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Motion Detector (2nd Gen) to your Base Station.

Ring Alarm Motion Detector (2nd Gen) still won’t connect or adds as a Binary Sensor

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

1.Remove the Motion Detector from its base. Ensure that the batteries* are installed.

2.Open the Ring app to the main dashboard.

3.Tap the Alarm tile under Devices.

4.Tap your device’s Settings.

5.Tap the

Device Settings

tile.

6.Tap

Advanced Options

7.Tap

Z-Wave

, then tap

Remove Z-Wave Device

8.Tap

Remove

. The Ring app will say, “

Remove device, listening for device to remove.”

9.Press and release the pinhole reset button. The device should be removed successfully and can be re-added using the Ring app.

* Always insert replacement batteries correctly, matching the + (positive) and – (negative) symbols on the battery with the symbols on your Motion Detector.

Factory resetting your Ring Alarm Motion Detector (2nd Gen)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you’ve tried all of the above steps and are still having difficulty with your Motion Detector, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:

• The Motion Detector is still waiting or attempting to connect to the Ring app.

• The Ring app is prompting you to perform a factory reset.

To perform a factory reset:

1.Remove the back cover from the Motion Detector. Ensure that the batteries are installed.

2.Press and hold the pinhole reset button.

3.Continue holding the button until the LED light turns red, then release.

4.Re-add the Motion Detector to your Ring Alarm system.

If you have completed these steps and are still experiencing issues, you may need to reach out to our support team for assistance.

Troubleshooting Your Ring Alarm Keypad (1st Gen)

If you’re having issues with your Ring Alarm Keypad (1st Gen), follow the steps below to troubleshoot.

Tap here to learn about Ring Alarm Keypad (1st Gen) light patterns.

Ring Alarm Keypad (1st Gen) won’t connect

1.Unplug the Keypad from power and then plug it in again. If this doesn’t work, try moving the Keypad closer to the Base Station and plug it in. Note: You may need to use a

Ring Alarm Range Extender

2.If nothing happens, press and hold the number 1 button for five seconds.

Removing your Ring Alarm Keypad (1st Gen)

Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.

To remove your Keypad (1st Gen):

1.Unplug the Keypad.

2.Open the the Ring app.

3.Tap the

menu (☰)

4.Tap

Devices.

5.Then, tap

Keypad 1st Gen

under the Keypads section.

6.Tap the

Device Settings

tile.

7.Tap

Remove Device

at the bottom of the screen.

8.Confirm device removal by tapping

Remove Device

on the next screen.

9.Tap

Got it

once your Keypad is successfully removed.

The Ring app will let you know the device was removed. You should leave it unplugged until you are ready to reconnect your Keypad (1st Gen) to your Base Station.

Ring Alarm Keypad (1st Gen) still won’t connect

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

1.Unplug the Keypad.

2.Open the Ring app.

3.Tap

menu (☰)

4.Tap

Devices.

5.Tap

Alarm or Alarm Pro Base Station.

6.Tap

Base Station

7.Tap

Remove

and the app will say “Removing device, Listening for device to remove.”

8.Push the pinhole reset button. The device should be removed and can now be setup again in the Ring app.

Factory resetting your Ring Alarm Keypad (1st Gen)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you’ve tried all of the above steps and are still having difficulty with your Keypad, you may need to perform a factory reset on this device.

To reset:

1.With the Keypad plugged in, press and hold the number “5” button.

2.Press the pinhole reset button on the back of the Keypad. A paperclip works well. Do not release the “5” button.

3.The Keypad will light up the ring briefly, then the network icon at the top left of the keypad will begin to flash.

4.When the network icon stops flashing, release the “5” button.

If you have tried all of these steps and it still isn’t working, we recommend reaching out to Customer Support for assistance.

Tap here for more information on Ring Alarm Keypad Setup and Use

Troubleshooting your Ring Alarm Keypad (2nd Gen)

Having issues with your Ring Alarm Keypad (2nd Generation)? Learn to switch between modes, connect to your Ring Alarm system, and more.

Modes for Ring Alarm Keypad (2nd Gen)

The Ring Alarm Keypad (2nd Generation) allows you to choose between three modes:

• Keep Mode Button Lit.

LED lights will stay on at all times (when plugged into a working power source).

◦ If Keep Mode LED On is chosen but the Keypad (2nd generation) is unplugged, the Keypad will perform as if Motion Detection has been chosen to preserve battery power.

• Motion Turns on Lights.

LEDs light up when sensing motion.

• Button Press Turns on Lights.

LEDs light up only when you press a button on your Keypad (preserves battery power).

To change modes settings for your Keypad:

1.Open the Ring app to the main dashboard.

2.Tap the Alarm tile under Devices.

3.Tap Connected Devices.

4.Tap

Keypad 2nd Gen

5.Tap the

LED Settings

tile.

6.Tap

LED Patterns

Ring Alarm Keypad (2nd Generation) won’t connect

If your device shows that it’s waiting to connect in the Ring app, but nothing happens:

1.Unplug the Keypad from your power outlet and then plug it in again. If this doesn’t work, move the keypad closer to the Base Station and plug it in. You may have to use a

Ring Alarm Range Extender

2.If nothing happens, tap the pinhole reset button on the back of your Keypad.

3.Repeat the process of adding your Keypad (2nd Generation)

if it won’t connect. When it is attempting to pair (listening), try pressing and holding the 1 key on the Keypad.

Removing your Ring Alarm Keypad (2nd Generation)

Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.

To remove your Ring Alarm Keypad (2nd Generation):

1.Unplug the Keypad.

2.Open the Ring app to the main dashboard.

3.Tap the Alarm tile under Devices.

4.Tap Connected Devices.

5.Tap the

Keypad

you want to remove.

6.Tap the

Device Settings

tile.

7.Tap

Remove Device

at the bottom of the screen.

8.Confirm device removal by tapping

Remove Device

on the next screen.

9.Tap

Got it

once your Keypad is successfully removed.

The Ring app will let you know the device was removed. You should leave it unplugged until you are ready to reconnect your Keypad (2nd Generation) to your Base Station.

Ring Alarm Keypad (2nd Generation) still won’t connect

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

1.Unplug the Keypad.

2.Open the Ring app to the main dashboard.

3.Tap the Alarm tile under Devices.

4.Tap your device’s Settings.

5.Tap the Device Settings tile.

6.Tap

Advanced Options

7.Tap

Z-Wave

8.Tap on

Remove Z-Wave Device

9.Tap

Remove

and the app will say “Removing device, Listening for device to remove.”

10.Push the pinhole reset button. The device should be removed and can now be setup again in the Ring app.

Factory resetting your Ring Alarm Keypad (2nd Generation)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you’ve tried all of the above steps and are still having difficulty with your Keypad, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:

• The Keypad is still waiting or attempting to connect to the Ring app.

• The Ring app is prompting you to perform a factory reset.

To factory reset a Ring Alarm Keypad (2nd Gen), follow the below steps:

1.Make sure the Keypad is plugged in.

2.Use the included pushpin tool, pin, paperclip, or sim card ejector to press and hold the pinhole reset button on the back of the keypad.

3.Hold the reset button until light on the keypad face changes from flashing green to solid red, then release.

View setup and use for Ring Alarm Keypad

Setting up and Using Ring Alarm Range Extender

Extend and expand your Base Station’s Z-Wave network with Ring Alarm Range Extender, for greater range and network coverage for all security devices at your location.

Range Extender features

• Range:

The Range Extender can be placed up to 250 feet from the Base Station. It will reach Alarm devices up to 250 feet away, in an unobstructed environment. Coverage may vary depending on the layout and construction of your home or business.

• Battery backup:

In the event of a power outage, the Range Extender has a backup battery that lasts up to 24 hours.


Range Extender (1st Generation)	Range Extender (2nd Generation)

Range Extender setup

Where should I install my Range Extender?

Choose an outlet between your Base Station and the Ring Alarm security devices farthest from your Base Station. You can move the Range Extender to another outlet as needed to improve signal strength and to expand the range of your Z-Wave network.

How to setup and install a Range Extender:

Before installing the Range Extender, make sure your Ring Alarm is disarmed. To install the Range Extender:

1.Open the Ring app to the main dashboard.

2.Tap Set Up a Device at the bottom of the screen.

3.Tap

Security

4.Tap

Range Extender

5.Follow the in-app instructions to complete setup.

For best performance, we recommend keeping the Range Extender plugged into an outlet at all times.

Range Extender troubleshooting

What if my Range Extender (1st Generation) won’t connect?

1.Try another outlet to ensure the device is receiving power.

2.If power is not the issue, try plugging the device into an outlet closer to the base station.

3.Press and release the button on the right hand side of the device.

What if my Range Extender (2nd Generation) won’t connect?

1.Try another outlet to ensure the device is receiving power.

2.If power is not the issue, try plugging the device into an outlet closer to the base station.

3.Press and release the button on the front of the device.

◦ If it blinks 3 times, it’s trying to join your network.

◦ If it blinks once, it’s already in the network.

◦ If it blinks red once, it’s unable to communicate with the Base Station.

What if I need to remove my Range Extender (1st Gen and 2nd Gen)?

To remove your Range Extender (1st Gen and 2nd Gen):

1.Open the Ring app to the main dashboard.

2.Tap the Alarm tile under Devices.

3.Tap Connected Devices.

4.Tap the

Range Extender

under the Range Extender section.

5.Tap the Device Settings tile.

6.Tap

Remove Device

at the bottom of the screen.

7.Confirm device removal by tapping

Remove Device

on the next screen.

8.Tap

Got it

once your Range Extender is successfully removed.

How do I factory reset my Range Extender?

If you’ve tried all of the above steps and you’re still having difficulty with your Range Extender, you can try to factory reset the device.

Important!

This will reset the device back to the original default settings.

Range Extender (1st Generation)

Range Extender (2nd Generation)

1. Plug in the Range Extender.

2. Press and hold the button on the right hand side of the device. The LED on the device will blink rapidly.

3. When the LED begins to blink slowly, release the button.

1. Unplug the Range Extender.

2. Press and hold the button on the pinhole reset device until the LED light on the front blinks red. Remove the pinhole tool.

3. When the Range Extender blinks green, it will be ready to add again.

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How to Upgrade Firmware and Reset Hardware Milesight Devices

admin — Mon, 03 Mar 2025 07:51:21 +0000

How to Upgrade Firmware and Reset Hardware Milesight Devices, Milesight offers multi-potential sensing products to capture meaningful data. It innovatively applies Al, 5G, loT to bring real impacts to diverse applications. Committed to making sensing matter, Milesight responsively addresses customer demands and works closely with a growing partner ecosystem to realize the value of data.

How to Upgrade Firmware and Reset Hardware Milesight Devices

1. Choose Firmware

Note:

1) The second number of firmware stands for major version number, while the last two number means the minor version number. Take 71.9.0.19-r2 for example, it means that the NVR’s major version is 9 and it’s minor version is 19-r2 indicates an iterative update of some minor version.

2) You can use monitor to upgrade your NVR, or you can upgrade it via browser. The third way is to use Smart Tools.If click the link to get the upgrade firmware failed, please copy the link to browser and open again.Please note that the firmware downloaded from the official website should be unzipped before upgrading.

3) Firmware updates are also easy with NVR online upgrades.

4)Please note that if it is an older model or you cannot find the download link for the corresponding model, you can contact support@milesight.com for processing.

2. Upgrade Steps for Local Monitor

Step1: Enter upgrade menu by clicking “Main Menu”→“System Settings”→“Maintenance”→“Local Upgrade”.

Step2: Click ”Browse” button to search for files on your USB device and select the corresponding firmware file.

Step3: Click “Upgrade” button to confirm the upgrade.

Note:

The upgrading process will take 5-10 minutes, please don’t disconnect power of the device during the process. The device will reboot automatically after upgrading.

3. Update Steps for WEB

Step1: “Settings”→“System”→“Maintenance”→“Local Upgrade”.

Step2: Click “Browse” and find the position where you downloaded

Note:

Remember to check the model, use the corresponding firmware for your model

Step3: After choosing the corresponding firmware, click “Upgrade” button to confirm the upgrade.

Note:

The upgrading process will take 5-10 minutes, please don’t disconnect power of the device during the process. The device will reboot automatically after upgrading.

4. Update Steps for Smart Tools

Step1:Use Milesight Smart Tools to search out this NVR according to its MAC address or IP address. Please make sure to input user name and password in top right corner.

Step2:Click “Browse” and find the position where you downloaded

Step3: After choosing the corresponding firmware, click “Upgrade” button to confirm the upgrade.

5. Update Steps for Online Upgrade

Option 1（On local monitor）: You can click “Online Upgrade”, and click “Check” button to check the latest firmware version, then you can click “Upgrade” button to upgrade your NVR to the latest firmware version directly.

Option 2（On web）: You can also click “Online Upgrade”, and click “Check” button to check the latest firmware version, then you can click “Upgrade” button to upgrade your NVR to the latest firmware version directly.

Option 3（On Smart Tools） You can also use Smart Tools to download the latest firmware.

“NVR Tools” – ”Upgrade” – ”Firmware Online”

Appendix

The link for Smart Tools:

https://www.milesight.com/support/download/software#auxiliary-software

How to Reset Hardware

The following will introduce how to reset NVR via hardware.

The first part is the reset steps, and the second part is reset button for each model .

Note:

1. Please note that the reset procedure is very important, please follow the operation one by one to avoid the reset is not successful).

2. If still have problem after hardware resetting or failing to perform the hardware reset, please contact with Support@milesight.com.

1. Reset Steps

For NVRs whose software version is before 7x.9.0.2-r3, or 61.x.x.xx/ 30.x.x.xx/ 1.x.x.xx/2.x.x.xx, please refer to the steps below:

Step1: Turn off the power;

Step2: Press the reset button;

Step3: Keep pressing the reset button and power on the NVR at the same time;

Step4: You will hear several short “beep” during this time;

Step5: Reset successfully when the short “beep” become an nonstop “beep”.

For NVRs whose software version is 7x.9.0.2-r3 or above, please refer to the steps below:

Step1: Turn off the power;

Step2: Press the reset button;

Step3: Keep pressing the reset button and power on the NVR, you will hear a short “beep” sound at the same time;

Step4: After 5 seconds you will hear a “beep” sound lasting about 3 seconds.

Step5: Reset successfully when the “beep” sound stops.

2.Position of Reset Button

· Series-1000:

1004-UC/1008-UC: Loose the screws on the bottom and open the shell, an black button on the main board like the figure shown below

1004-UPC/1008-UPC: Loose the screws on the bottom and open the shell, an black button on the main board like the figure shown below.

1008-UNPC: Slide and open the shell, an orange button on the inside like the figure shown below.

· Series-5000:

5008-UC: Slide and open the panel, a black button on the inside like the figure shown below.

5016-UT: Slide and open the panel, a black button on the inside like the figure shown below.

5016-UH/5032-UH: Slide and open the panel, a black button on the inside like the figure shown below.

5008/5016-E, 5008/5016-PE : Slide and open the panel, a black button on the inside like the figure shown below.

5008-UPT: Slide and open the panel, a black button on the inside like the figure shown below.

5008-UPC: Slide and open the panel, a black button on the inside like the figure shown below.

· Series-7000:

7016/7032-UH: Slide and open the panel, a black button on the inside like the figure shown below.

7016/7032-UPH/7048-UPH: Slide and open the panel, a black button on the inside like the figure shown below.

7016/7032-G/7048-PG：Slide and open the panel, a black button on the inside like the figure shown below.

· Series-8000:

8032/8064-UH: Slide and open the panel, a black button on the inside like the figure shown below.

8032/8064-G：Slide and open the panel, a black button on the inside like the figure shown below.

How to Reset Hardware

The following shows how to do a hardware reset on the network camera and where the reset button is located.

1) Reset Steps

For cameras whose model suffix has -A or -B or -C or -D or -E (e.g: MS-C8165-PA，MS-5373-PB, MS-C2866-X4RPC, MS-C5375-FPD, MS-C5367-X23PE) with the software version is after xx.7.0.1

(Including TraffiX Series :TS5510-GH,TS5511-GH)

Step1: Press the reset button and hold on, then power on the network camera and the IR LEDs will begin to twinkle ;

Step2: Keep pressing the reset button until the IR LEDs stay always on;

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1);

Step4: Modify your local IP by SmartTools again.

For cameras whose model suffix has -A or -B (e.g: MS-C3377-PNA, MS-C4463-FIPB) with the software version is before xx.7.0.1

Step1: Power on the network camera and wait 2 minutes when it is totally up;

Step2: Press the reset button for over 5~10s，until hear the voice of IR-cut and see the IR LEDs are always on;

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1);

Step4: Modify your local IP by SmartTools again.

For other cameras whose model suffix has no -A nor -B: (e.g: MS-C2182-P)

Step1: Press the reset button before powering on the network camera (do not loosen);

Step2: Power on the network camera and keep pressing the reset button for 10s;

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1);

Step4: Modify your local IP by SmartTools again.

For Indoor Parking Guidance Camera (PM3322-E)

Step1: Power on the network camera and keep pressing the reset button for 5-10s；

Step2: Loosen the reset button,wait for about 25s until the indicator light starts to change colors alternately;

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1);

Step4: Modify your local IP by SmartTools again.

For 4G Solar-powered Traffic Sensing Camera (SC211-NA/EU/AU)

Step1: Power on the network camera and press the reset button.

Step2: Keep pressing the reset button until the indicator light turns red and begins to twinkle(Do not let the red light twinkle for more than 10s).

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1).

Step4: Modify your local IP by SmartTools again.

2) Position of the Reset Button

Mini Dome:

IR Mini Dome：Open the cover of the camera, a button like the figure shown below.

Weather-proof Mini Dome：Open the back cover on the camera ball, you can use tools to achieve reset button like the figure shown below.

Vandal-proof Mini Dome: Open the cover of the camera, a button like the figure shown below.

Motorized Mini Dome: Open the bottom lid cover of the camera, turn off the two screws as shown below,you can use tools to achieve reset button like the figure shown below.

180° Panoramic Mini Dome: Rotate the dome,you can use tools to achieve reset button like the figure shown below.

Other: Open the cover of the camera, a button like the figure shown below.

Mini Bullet:

Motorized Mini Bullet / Weather Proof Mini Bullet / Color Vandal Proof Mini Bullet/ Entrance & Exit AI LPR Bullet/Other: Open the cover of the camera base, a black button like the figure shown below.

Vandal Proof Mini Bullet: Remove the back cover on the camera body, you can use tools to achieve reset button like the figure shown below.

180° Panoramic Mini Bullet: Remove the back cover on the camera body, you can use tools to achieve reset button like the figure shown below.

Pro Dome：

Pro Dome / Entrance & Exit AI LPR Pro Dome : Open the top lid cover of the camera, you can use tools to achieve reset button like the figure shown below.

Pro Bullet：

Remove the back cover on the camera body, a button like the figure shown below.

Pro Bullet Plus：

Pro Bullet Plus / Motorized Pro Bullet Plus / 5G AIoT Pro Bullet Plus / 5G Pro Bullet Plus/ 5G Motorized Pro Bullet Plus / Road Traffic Pro Bullet Plus / Road Traffic Parking Detection Pro Bullet Plus / Road Traffic Supplement Light Pro Bullet Plus / Road Traffic Radar Pro Bullet Plus / Road Traffic 5G Pro Bullet Plus / Entrance & Exit LPR Pro Bullet Plus / Entrance & Exit Supplement Light LPR Pro Bullet Plus / Outdoor Parking Management Pro Bullet Plus：Remove the back cover on the camera body, a button like the figure shown below.

Pro Box：

Pro Box / Pro Box Plus：a hole on the back of the camera, use pin or something like that to push the button deeper inside the hole.

PTZ Dome：

Open the dome cover and SD card cover, a black button next to SD card slot like the figure shown below.

PTZ Bullet：

PTZ Bullet / Road Traffic PTZ Bullet: Remove the upper housing and the SD card cover which on the left side of the camera body, a button like the figure shown below.

PTZ Bullet Plus:

PTZ Bullet Plus / Road Traffic PTZ Bullet Plus: Open the back cover on the camera body, you can use tools to achieve reset button like the figure shown below.

Speed Dome:

Speed Dome/ Road Traffic Speed Dome：Open the front cover of the camera, a black button like the figure shown below.

Fisheye：

Open the front cover of the camera, a black button like the figure shown below.

Dual-sensor 180° Panoramic：

Remove the SD card cover on the back of the camera , use pin or something like that to push the button inside the hole.

4G Solar-powered Traffic Sensing：

Remove the SIM card cover on the back of the camera , use pin or something like that to push the button inside.

Indoor Parking Guidance Camera：

Open the top cover of the camera, a black button like the figure shown below.

TrafficX：

TrafficX / TraficX Enforcement：

Open the back cover on the buttom of the camera ,the reset button like the figure shown below.

Wi-Fi Mini Cube (Discontinued)：

A black button on the back of the camera.

How to Upgrade Firmware for IP Camera

1. Choose Firmware

Note:

1) Firmwares 10.5.0.110-r11 and 20.5.0.110-r11 are separately used for cameras MS-C2XXX and MS-3XXX which are without -A or -B in the model names, such as MS-C2182-P and MS-C3366-FPN;

2) Firmware 30.7.0.63-r20 is used for cameras with -A in the model names including MS-C2XXX-A and MS-3XXX-A, such as MS-C2182-PA and MS-C3366-FPNA;

3) Firmware 40.7.0.XX is used for cameras which use the firmware that the prefix of version number is 40 or 41;

4) Firmware 42.7.0.XX is used for cameras which use the firmware that the prefix of version number is 42 (For earlier MS-C8262-F(I)PB and MS-C9674-PB);

5) Firmware 43.7.0.XX is used for cameras which use the firmware that the prefix of version number is 43 ;

6) Firmware 43.7.0.XX -LPRX is used for LPR cameras which use the firmware that the suffix of version number is LPRX, such as LPR1, LPR2,LPR3;

7) If failed to get the upgrade firmware by clicking the link directly , please copy the link to browser manually;

8) To ensure that the firmware is fully available, the downloaded file will be a compressed package. Please manually extract it before importing to the File Path.

2. Key Steps after Downloading the Firmware

If the firmware you downloaded is 30.7.0.XX or 4X.7.0.XX, you can skip this part and directly go to 3.Upgrade Steps, otherwise please read below steps carefully.

Step1: If the current firmware version of your camera is above XX.5.0.85, like 10.5.0.89 or 20.5.0.90, you can go to 3.Upgrade Steps and upgrade your camera directly;

Step2: If the current firmware version of your camera is below XX.5.0.85, like 10.5.0.73 or 20.5.0.80, you should change the name of the firmware you downloaded according to the table below;

Take MS-C2651-PM for example:

Step1: According to the table above, it matches with MS-C2XXX, so we should download MSFImage_10.5.0.110_896a6b5b first.

Step2:

1) Suppose that the firmware version of this camera is XX.5.0.87 before upgrading, we can directly upgrade it according to 3.Upgrade Steps;

2) Suppose that the firmware version of this camera is XX.5.0.79, we should change the name of the firmware we downloaded. According to Table2, MS-C2651-PM belongs to model MS-C26XX and matches with 11.X.X.XX. So we need to change

MSFImage_10.5.0.110-r11_2e653e10 into MSFImage_11.5.0.110-r11_2e653e10

3. Upgrade Steps

Please check each model with right firmware version as mentioned above , then upgrade the firmware according to the following steps:

Step1: Go to the web of IP Camera, click “Configuration” -> “Maintenance” -> “Upgrade Firmware”

Step2: Browse and select files for the upgrade.

Step3: Click the “Upgrade” button and a progress bar will pop up, wait for about 1-3 minutes until it reaches 100%. After that, the system will reboot, and the firmware upgrade successfully.

Step4: Use Milesight Smart Tools to search out this camera according to its MAC address, and then change its IP into your local IP address. (The IP address will be kept after upgrading if the firmware versions are after XX.4.0.52).

You can also use Smart Tools to download the latest firmware.

“IPC Tools”-“Upgrade”-“Firmware Online”

The link for Smart Tools:

https://www.milesight.com/support/download/software#auxiliary-software

Note:

1) If the current firmware version of the camera is below 10.5.0.73 and 20.5.0.73, like 10.5.0.68 or 20.4.0.51, please reboot the camera and restore it into factory settings via web before upgrading.

2) For the new version, you may need to re-install the ActiveX. During the installation, please close the browser, otherwise the ActiveX may not be installed correctly.

3) Please clear the cookies first after re-installing the new ActiveX(Press Shift+Ctrl+Delete to quick call the clear cookies windows).

How to factory reset Arlo devices

admin — Thu, 23 Jan 2025 18:03:43 +0000

How to factory reset Arlo devices, Use the following links to factory reset Arlo Cameras, Doorbells, Chimes, SmartHubs, Base Stations, Bridges, Keypad Sensor Hubs, All-in-One Sensors, and Safe Buttons

How to factory reset Arlo devices

This article applies to:

FLW2001 AVD2001 AVD1001 AC2001 AAD1001 AC1001 SH1001 MS1001 VMB5000 VMB4540 VMB4500 VMB4000 VMB3500 VMB3000 VMB3010 ABB1000 ASB1001 VMC5040 VMC4040P FB1001 VMC4041P VMC4050P VMC4060P VMC2020 VMC2040 VMC2030 VMC2032 VMC3060 VMC2060 VMC3050 VMC2050 VMC3052 VMC2052 VML2030 VML4030 VMC3040 VMC3040S ABC1000

• Use the following links to factory reset Arlo Cameras, Doorbells, Chimes, SmartHubs, Base Stations, Bridges, Keypad Sensor Hubs, All-in-One Sensors, and Safe Buttons.

How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset and re-sync my Arlo camera?

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

• This means that you must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.

3.Tap or click on the camera you want to reset.

4.Tap or click .

5.Tap or click the Device Name.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm that you want to remove the camera from your account.

8.Return to the Devices page.
Note: Make sure you are on the correct Location.

9.Tap or click .

10.Select your Arlo device.

11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

• Note: If your camera is Offline when you remove it, the camera will not be reset.

• Follow the instructions below to complete the factory reset of your camera.

How to factory reset Arlo devices

Factory reset an Arlo camera with the Sync button

• Note: If your camera is offline because of a depleted battery, charge your camera battery first before performing a factory reset.

To factory reset your camera if it is offline:

1.Unmount your camera and find the Sync Button. The location of the Sync button varies for different camera models.
Arlo Pro 3, Pro 4, Pro 5S, Pro 3 Floodlight Camera, Ultra, Ultra 2, and Go 2:
Release the camera from the camera housing to access the Sync button:

2.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Blue, then release the button.
Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.

3.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

4.Tap or click Devices.

5.Tap or click on the camera you want to reset.

6.Tap or click .

7.Tap or click the Device Name.

8.Tap or click Remove Device.

9.Tap or click Yes to confirm that you want to remove the camera from your account.

10.Return to the Devices page.
Note: Make sure you are on the correct Location.

11.Tap or click .

12.Select your Arlo device.

13.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

14.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset and re-sync my Arlo camera?

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

• This means that you must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Settings > My Devices and select the camera you want to reset.

3.Tap or click Remove Device.

4.Tap or click Yes to confirm that you want to remove the camera from your account.

5.Return to the Devices page.

6.Tap Add New Device.

7.Select your Arlo device.

8.Select your Arlo model.

9.Follow the prompts to reconnect your camera to your Wi-Fi network, Base Station, or SmartHub.

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

1.Unmount your camera and find the Sync button. The location of the Sync button varies for different camera models:

Pro 3, Pro 4, Pro 3 Floodlight Camera, Ultra, Ultra 2, and Go 2 models:
Release the camera from the camera housing to access the Sync button. Example:

2.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Amber, then release the button.
Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long, return to step 1.

3.Launch the Arlo Secure App or log in to my.arlo.com.

4.Tap or click Settings > My Devices and select the camera you just reset.

5.Tap or click Remove Device.

6.Tap or click Yes to confirm.

7.Return to the Devices page and tap or click Add New Device.

8.Select your Arlo device.

9.Select your Arlo model.

10.Follow the prompts to connect the camera to your Wi-Fi network, Base Station, or SmartHub.

11.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How can I factory reset my Arlo SmartHub or Base Station?

WARNING:

• Performing a factory reset returns your Arlo SmartHub or Base Station to its default settings.

• After performing a reset, the Arlo SmartHub or Base Station must be removed and reconnected to your Arlo account.

• All devices paired to the Arlo SmartHub or Base Station must also be reset and reconnected to your Arlo account.

To perform a factory reset on your Arlo SmartHub or Base Station:

1.Use a pen or straightened paperclip to press and hold the Reset button on the back of the Arlo SmartHub or Base Station for about 10 seconds.

2.Release the Reset button.
After the reset is complete, the LED on the front of the Arlo SmartHub or Base Station flashes amber. When the LED stops flashing amber, your Arlo SmartHub or Base Station reboots.

3.Remove the Arlo SmartHub or Base Station from the account to prevent potential problems:

•

◦ Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

◦ Tap or click Devices.

◦ Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

◦ Tap or click on the Arlo SmartHub or Base Station that you want to remove.

◦ Tap or click on the device name at the top of the Device Settings screen.

◦ Tap or click Remove Device at the bottom of the Device Info screen.

To reconnect your Arlo SmartHub or Base Station to your Arlo account:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.
Note: Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap or click .

4.Select Base Station/Hub.

5.Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.

How can I factory reset my Arlo SmartHub or Base Station?

This article is for the Arlo Secure App experience with Library. If you have the Arlo Secure App experience with Feed, visit: How can I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

WARNING:

• Performing a factory reset returns your Arlo SmartHub or Base Station to its default settings.

• After performing a reset, the Arlo SmartHub or Base Station must be removed and reconnected to your Arlo account.

• All devices paired to the Arlo SmartHub or Base Station must also be reset and reconnected to your Arlo account.

To perform a factory reset on your Arlo SmartHub or Base Station:

1.Use a pen or straightened paperclip to press and hold the Reset button on the back of the Arlo SmartHub or Base Station for about 10 seconds.

2.Release the Reset button.
After the reset is complete, the LED on the front of the Arlo SmartHub or Base Station flashes amber. When the LED stops flashing amber, your Arlo SmartHub or Base Station reboots.

3.Remove the the Arlo SmartHub or Base Station from the account to prevent potential problems:

◦ Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

◦ Tap or click Settings > My Devices and select the device that you want to remove.

◦ Scroll to the bottom of the page and tap or click Remove Device.

◦ Tap or click Yes to confirm you want to remove the device.

4.Follow the steps below to re-add and set up your Arlo SmartHub or Base Station.

To re-add and set up your Arlo SmartHub or Base Station:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.On the Devices page, tap Add New Device.

3.Select Base Station/Hub.

4.Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.

5.Use the Arlo Secure App to add and set up the rest of your Arlo devices.

How do I factory reset my Arlo Wired Floodlight Camera?

This article applies to:

FLW2001

Factory resetting the Arlo Wired Floodlight Camera returns it to the default settings.

• After a factory reset, you will need to set up the Arlo Wired Floodlight Camera again using the Arlo Secure App.

To Factory Reset the Arlo Wired Floodlight Camera:

1.Press and hold the SYNC Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Wired Floodlight Camera from the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the Arlo Wired Floodlight Camera device card.

4.Tap .

5.Tap the name of your Arlo Wired Floodlight Camera at the top of the Device Settings screen.

6.Tap Remove Device.

How do I factory reset my Arlo Essential Outdoor Camera (2nd Generation)?

This article applies to:

VMC3050 VMC2050 VMC3052 VMC2052

Factory resetting your Arlo Essential Outdoor Camera (2nd Generation) returns it to default settings.

• You must follow the Arlo Secure App setup process to use your camera after a factory reset.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the device Pairing Button:

1.Press and hold the Pairing Button on the top of the camera for 15 seconds.

2.When the camera LED starts blinking amber, release the Pairing Button to trigger a factory reset.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select the camera you wish to reset.

4.Tap .

5.Tap the Device Name.

6.Tap Remove Device.

7.Tap Yes to confirm.

To reconnect the Arlo Essential Outdoor Camera (2nd Generation) to your Arlo account:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

2.Tap .

3.Select Cameras > Essential Series > Essential Cameras 2nd Generation.

4.Follow the in-app instructions.

How do I factory reset my Arlo Essential Indoor Camera?

This article applies to:

VMC2040 VMC3060 VMC2060

Factory resetting your Arlo Essential Indoor Camera returns it to the default settings.

• After a factory reset, you will need to set up your Arlo Essential Indoor Camera again using the Arlo Secure App.

To Factory Reset your Arlo Essential Indoor (2nd Generation) Camera:

1.Press and hold the Pairing Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To Factory Reset your Arlo Essential Indoor Camera:

1.Press and hold the Sync Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks blue after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Essential Indoor Camera from the Arlo Secure App:

For the Arlo Secure experience with Feed:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the Arlo Essential Indoor Camera device card.

4.Tap .

5.Tap the name of your Arlo Essential Indoor Camera at the top of the Device Settings screen.

6.Tap Remove Device.

For the Arlo Secure experience with Library:

1.Launch the Arlo Secure App.

2.Tap Settings.

3.Tap My Devices.

4.Select your Arlo Essential Indoor Camera.

5.Scroll down and tap Remove Device.

To re-add your Arlo Essential Indoor Camera to the Arlo Secure App:

For the Arlo Secure experience with Feed, visit:

• How to set up the Arlo Essential Indoor Camera – Arlo Secure 4.0

• How to set up the Arlo Essential Indoor Camera (2nd Generation)

For the Arlo Secure experience with Library, visit:

• How to set up the Arlo Essential Indoor Camera

How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

This article applies to:

AVD4001 AVD3001 AVD2001 AVD1001

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Video Doorbell?

Factory resetting your Arlo Video Doorbell returns it to the default settings.

• The Arlo Video Doorbell is removed from your Arlo account when you factory reset it.

• You must follow the in-app setup process to use your Arlo Video Doorbell after a factory reset.

If the Arlo Video Doorbell is online, factory reset the device in the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the device card for your doorbell.

4.Tap .

5.Tap the device name at the top of the Device Settings screen.

6.Tap Remove Device.

If the Arlo Video Doorbell is offline, factory reset the device using the reset button:

For the Arlo Video Doorbell (2nd Generation):

1.Locate the release pin that came with your Arlo Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.

2.Press and hold the Pairing button on the back of the Arlo Video Doorbell for about 15 seconds.

The LED in front of the device flashes Amber when it successfully begins the reset process. After the reset is complete, the LED turns to blue and it is ready for pairing.

For the Arlo Essential Video Doorbell Wire-Free and Arlo Essential Video Doorbell Wired:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.

2.Press and hold the Reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.

The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the reset process.

After you factory reset your Video Doorbell, you must add it to your account again:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location (where you want the Arlo Video Doorbell added) is selected.
For more information, visit: How do I switch my Location in the Arlo Secure App?

2.Tap and select Add a Device.

3.Select Doorbells & Chimes.

4.Select your specific Video Doorbell model.

5.Follow the in-app instructions.

How do I factory reset my Arlo Essential Video Doorbell?

This article applies to:

AVD2001 AVD1001

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

Factory resetting your Arlo Essential Video Doorbell returns it to default settings.

• The Arlo Essential Video Doorbell is also removed from your Arlo account when you factory reset it.

• This means that you must follow the in-app setup process to use your Arlo Essential Video Doorbell after a factory reset.

To factory reset your Arlo Essential Video Doorbell in the Arlo Secure App if the device is online:

1.Launch the Arlo Secure App.

2.Tap Settings.

3.Tap My Devices.

4.Select your Arlo Essential Video Doorbell.

5.On the Device Settings screen, scroll down to the bottom and tap Remove Device.

• Note: If the Arlo Essential Video Doorbell is offline, perform the following factory reset process.

To factory reset your Arlo Essential Video Doorbell with the reset button on the device:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paperclip or a similar object.

2.Press and hold the reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.

Note: The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the factory reset process.

• After you factory reset the Arlo Essential Video Doorbell, you must add it to your account again.

a.Launch the Arlo Secure App.
The Devices screen appears.

b.Tap Add New Device at the bottom of the screen.

c.Tap Doorbells & Chimes.

d.Tap Essential Video Doorbell Wire-Free or Essential Video Doorbell Wired.

e.Follow the in-app instructions.

To remove your Arlo Essential Video Doorbell from the wall mount, visit: How do I remove my Arlo Essential Video Doorbell from the wall mount?

How do I factory reset my Arlo Chime or Chime 2?

This article applies to:

AC2001 AC1001

Factory resetting your Arlo Chime or Chime 2 returns it to default settings. After the factory reset you will need to remove the device from the Arlo Secure App and then follow the in-app setup process to use your Arlo Chime or Chime 2 again.

To factory reset your Arlo Chime or Chime 2:

1.Plug your Arlo Chime into a wall outlet.

2.Press and hold the Sync button on the side of your Arlo Chime for 10 seconds, and wait for the LED to start flashing.
The LED flashes white when the factory reset process begins.

3.Release the Sync button when the LED starts flashing.

To remove the Arlo Chime or Chime 2 from the Arlo Secure App and add it back to your Arlo system:

For the Arlo Secure App with Feed:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select your Arlo Chime.

4.Tap the Arlo Chime name at the top of the Device Settings screen.

5.Tap Remove Device at the bottom of the Device Info screen.

6.To add the Arlo Chime back to your Arlo system, visit: How do I install my Arlo Chime or Chime 2? – Arlo Secure 4.0

For the Arlo Secure App with Library:

1.Launch the Arlo Secure App.

2.Tap Settings.

3.Tap My Devices.

4.Select your Arlo Chime.

5.Tap Remove Device.

6.To add the Arlo Chime back to your Arlo system, visit: How do I install my Arlo Chime or Chime 2?

How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

This article applies to:

VMC2020 VMC2030 VMC2032

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Spotlight Camera?

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account.

• You must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.

3.Tap or click on the camera you want to reset.

4.Tap or click .

5.Tap or click the Device Name.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm that you want to remove the camera from your account.

8.Return to the Devices page.
Note: Make sure you are on the correct Location.

9.Tap or click .

10.Select your Arlo device.

11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.
Note: If your camera is Offline when you remove it, the camera will not be reset.

Factory reset an Arlo camera with the Sync button

• Note: If your camera is offline because of a depleted battery, charge your camera battery first before performing a factory reset.

To factory reset your camera if it is offline:

1.Unmount your camera and find the Sync Button.

2.Press the Sync button for 1 second and wait for the camera LED to turn on.

3.Press and hold the Sync button for about 15 seconds, until the camera LED blinks Amber, then release the button. Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.

4.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

5.Tap or click Devices.

6.Tap or click on the camera you want to reset.

7.Tap or click .

8.Tap or click the Device Name.

9.Tap or click Remove Device.

10.Tap or click Yes to confirm that you want to remove the camera from your account.

11.Return to the Devices page.
Note: Make sure you are on the correct Location.

12.Tap or click .

13.Select your Arlo device.

14.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

15.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset my Arlo Essential Spotlight Camera?

This article applies to:

VMC2020 VMC2030 VMC2032

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account. You must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Settings > My Devices and select the camera you want to reset.

3.Tap or click Remove Device.

4.Tap or click Yes to confirm that you want to remove the camera from your account.

5.Return to the Devices page.

6.Tap Add New Device.

7.Select your Arlo device.

8.Select your Arlo model.

9.Follow the prompts to reconnect your camera to your Wi-Fi network, Base Station, or SmartHub.

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

1.Unmount your camera and find the Sync button.

2.Press the Sync button for 1 second and wait for the camera LED to turn on.

3.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Amber, then release the button. Ensure the camera LED Amber three times The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long, return to step 1.

4.Launch the Arlo Secure App or log in to my.arlo.com.

5.Tap or click Settings > My Devices and select the camera you just reset.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm.

8.Return to the Devices page and tap or click Add New Device.

9.Select your Arlo device.

10.Select your Arlo model.

11.Follow the prompts to connect the camera to your Wi-Fi network, Base Station, or SmartHub.

12.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset the Arlo Keypad Sensor Hub?

This article applies to:

SH1001

If you are having issues with your Arlo Keypad Sensor Hub, first try to restart the device. If problems persist you may need to perform a factory reset.

To restart your Arlo Keypad Sensor Hub using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on your Arlo Keypad Sensor Hub device card.

4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.

5.Tap Restart at the bottom of the screen.

6.Tap Yes to confirm.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To restart your Arlo Keypad Sensor Hub using the Keypad:

1.Press on the Arlo Keypad Sensor Hub to set the Mode to Standby.

2.Enter your PIN on the Keypad and press ..

3.Press and hold the 5 button on the keypad for 10 seconds.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To factory reset the Arlo Keypad Sensor Hub using the Keypad:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.

• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.

◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?

• All Pro 5S cameras connected with SecureLink will need to be paired again.

◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?

1.Press on the Arlo Keypad Sensor Hub to set the Mode to Standby.

2.Enter your PIN on the Keypad and press ..

3.On the Arlo Keypad Sensor Hub, press and hold the . and . buttons at the same time for 10 seconds.
The Keypad LEDs will flash white five times to indicate a factory reset.

• Note: After factory resetting the Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

To factory reset your Arlo Keypad Sensor Hub using the Arlo Secure App:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.

• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.

◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?

• All Pro 5S cameras connected with SecureLink will need to be paired again.

◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on your Arlo Keypad Sensor Hub device card.

4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.

5.Tap Remove Device at the bottom of the screen.

6.Tap Yes to confirm.

• Note: After you Factory Reset your Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

How do I factory reset the Arlo All-in-One Sensor?

This article applies to:

SH1001

Factory resetting the Arlo All-in-One Sensor returns it to default settings. After a factory reset, you must follow the setup process to pair the sensor with your Arlo Home Security System.

To reset the Arlo All-in-One Sensor:

1.Press and hold the SYNC button on the bottom of the sensor for 10 seconds.

The amber LED blinks slowly for five seconds to indicate a successful factory reset.

2.To pair the sensor to your Arlo Home Security System after a successful factory reset, visit: How do I pair the All-in-One Sensor to the Arlo Keypad Sensor Hub?

How do I factory reset the Arlo Wire-Free Outdoor Siren?

This article applies to:

SLB1001

If you are having issues with your Arlo Wire-Free Outdoor Siren, restart the device. If problems persist, perform a factory reset.

To restart the Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on the Arlo Wire-Free Outdoor Siren.

4.Tap the name of your device to access the Device Info screen.

5.Tap Restart at the bottom of the screen.

6.Tap Yes to confirm.

To restart the Arlo Wire-Free Outdoor Siren using the device:

1.Remove the batteries from the Arlo Wire-Free Outdoor Siren.

2.Wait one minute and then reinstall the batteries.

To factory reset the Arlo Wire-Free Outdoor Siren using the device:

WARNING: Factory resetting your Arlo Wire-Free Outdoor Siren returns it to default settings. The Arlo Wire-Free Outdoor Siren is also removed from your Arlo account after a factory reset. You must follow the in-app setup process to use your Arlo Wire-Free Outdoor Siren after a factory reset.

1.Remove the back cover of the Arlo Wire-Free Outdoor Siren.

2.Quickly press the SYNC button five times.

•

◦ You will hear an audible beep for each button press.

◦ The LED indicator will flash amber five times to confirm the factory reset.

◦ After the reset, the siren LED will slowly flash blue to indicate it is in pairing mode.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

To factory reset your Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Outdoor Siren.

4.Tap the name of your device to access the Device Info screen.

5.Tap Remove Device at the bottom of the screen.

6.Tap Yes to confirm.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

How do I factory reset the Arlo Wire-Free Keypad?

This article applies to:

KB1001

If you are having issues with your Arlo Wire-Free Keypad, first try to Restart the device. If problems persist you may need to perform a Factory Reset.

To Restart the Arlo Wire-Free Keypad using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on the Arlo Wire-Free Keypad device card.

4.Tap the name of your device at the top of the screen.

5.Tap Restart at the bottom of the Device Info screen.

6.Tap Yes to confirm.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Restart the Arlo Wire-Free Keypad using the device:

1.Press to set the Mode to Standby.

2.Enter your PIN and press the check button.

3.Press and hold the 5-button for 10 seconds.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Factory Reset the Arlo Wire-Free Keypad using the Arlo Secure App:

WARNING:

• Factory resetting the Arlo Wire-Free Keypad returns it to default settings.

• The Arlo Wire-Free Keypad is removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Wire-Free Keypad after a factory reset.

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on the Arlo Wire-Free Keypad device card.

4.Tap the name of your device at the top of the screen.

5.Tap Remove Device at the bottom of the Device Info screen.

6.Tap Yes to confirm.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How do I setup and install my Arlo Wire-Free Keypad?

To Factory Reset the Arlo Wire-Free Keypad using the device:

WARNING:

• Factory Resetting the Arlo Wire-Free Keypad returns it to default settings.

• The Arlo Wire-Free Keypad is removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Wire-Free Keypad after a factory reset.

1.Press to set the Mode to Standby.

2.Enter your PIN and press .

3.Press and hold the  and buttons at the same time for 10 seconds.
The LEDs will flash white five times to indicate a factory reset.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How to I setup and install my Arlo Wire-Free Keypad?

How do I factory reset my Arlo Go camera?

This article applies to:

VML4030

If you factory reset your Arlo Go camera or remove it from your account, you forfeit all prepaid Arlo Mobile service for that monthly billing period. If you are using a different service provider, such as AT&T or Verizon, factory resetting your camera has no effect on your service provider account.

The easiest way to factory reset your Arlo Go camera is to remove it from your account.

If your Arlo Go camera is not in network coverage or is not connected to the cloud, you must scan a QR code to factory reset it.

• To continue using your Arlo Go camera after you factory reset it, you must complete the new system setup process again.

To factory reset your Arlo Go camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Settings > My Devices and select the Arlo Go camera.

3.Tap or click Remove Device.

4.Tap or click Yes to confirm that you want to remove the Arlo Go camera from your account.
To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?

To factory reset your Arlo Go camera when it is not connected to the cloud:

1.Press and release the sync button on the top of the camera.

You will hear a click.

2.Hold the camera about 4 to 8 inches (10 to 20 cm) in front of this QR code until you hear a chime:

To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?

How to factory reset an Arlo Q or Arlo Q Plus Camera

This article applies to:

VMC3040 VMC3040S

WARNING: Factory resetting the Arlo Q or Arlo Q Plus Camera returns it to the default settings. This means that you must follow the setup process in the Arlo Secure app to use the camera after a factory reset.

To perform a factory reset on the Arlo Q or Arlo Q Plus Camera:

1.Use a pen or straightened paperclip to press and hold the Reset button on the side of the camera for about 10 seconds (until the LED flashes amber).

2.Release the Reset button.

3.The LED will turn solid amber for 10 seconds and then flash indicating that the camera is powered on and ready for setup.

Note: A factory reset will not remove the camera from the Arlo Secure App. You must remove Arlo Q from the Device list and reinstall the camera.

How to factory reset Arlo Baby

This article applies to:

ABC1000

Factory resetting Arlo Baby erases the current settings and removes the camera from your Arlo Secure App.

• If you want to recalibrate Arlo Baby air sensors, resolve a connection issue, or resolve a screen freeze issue, restart the power first.

To Factory Reset Arlo Baby:

1.Use a paperclip to press and hold the Reset button for ten seconds.

2.Release the Reset button after ten seconds to return Arlo Baby to its factory settings.

3.Reinstall the device using the Arlo Secure App.

How do I perform a factory reset on my Arlo Bridge?

This article applies to:

AL1101 ABB1000

If your Arlo Bridge is already set up and you want to perform a factory reset using the Arlo Secure App:

Note: Your Arlo Bridge must be completely set up to reset your bridge using the Arlo Secure App.

• Delete your Arlo Bridge from your account using the Arlo Secure App. For more information, visit: How do I remove a device from my Arlo account?
The factory reset automatically begins.
In about 90 seconds, the LED changes to blinking amber. This indicates that the factory reset is complete.

If you want to reset the Arlo Bridge in the middle of the set up process:

1.Unplug the Arlo Bridge and then plug it back into an outlet.

2.Wait until the status LED changes to solid purple.

3.Press and hold the Sync button on the bridge for about 15 seconds until the status LED changes to solid amber and then release the Sync button.
In about 90 seconds, the LED changes to blinking amber. This indicates that the factory reset is complete.

How do I factory reset my Arlo Audio Doorbell?

This article applies to:

AAD1001

To factory reset your Arlo Audio Doorbell:

1.Open the Arlo Audio Doorbell battery cover.

Note: Do not remove the batteries.

2.Press and hold the Sync button for 10 seconds.

On a successful reset, the LED flashes white in quick succession.

How do I factory reset the Arlo Safe Button?

This article applies to:

ASB1001

To reset the Arlo Safe Button using the Arlo Safe App:

1.Launch the Arlo Safe App.

2.Tap .

3.Tap My Device.

4.Select the device.

5.Tap Remove Device.

6.Tap Remove to confirm that you want to remove the device.

7.Tap Reset Arlo Safe Device.

• Note: If the Arlo Safe Button is disconnected or the battery is dead, the reset will not be completed. Use the steps below.

To factory reset the Arlo Safe Button when not paired with the app:

1.In the Bluetooth Settings for your mobile device, remove the Arlo Safe Button from your Bluetooth device list.

On iOS devices:

a.Go to Settings on your iOS device.

b.Tap Bluetooth.

c.Find the Arlo Safe Button in My Devices, then tap the info button for your Arlo Safe Button.

d.Tap Forget this Device.

On Android devices:

a.Go to Settings on your Android device.

b.Tap Connections.

c.Tap Bluetooth.

d.Find the Arlo Safe Button in Paired Devices, then tap the gear icon for your Arlo Safe Button.

e.Tap Unpair.

f.Tap Unpair again to confirm.

2.Remove and reinstall the battery.

3.Press and hold the button on the bottom of the Arlo Safe Button for 15 seconds until the Arlo Safe Button vibrates twice, and then release.
The Arlo Safe Button will automatically enter pairing mode.

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Lorex Devices Password Reset Detailed Guide

admin — Thu, 18 Apr 2024 15:12:43 +0000

Lorex Devices Password Reset Detailed Guide, Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.

Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

Note: These instructions apply to recorders supported by the Lorex Cloud App. Refer to the Lorex Cloud App Product Compatibility Chart for a list of compatible recorders.

• If your recorder is supported by the Lorex App, refer to the article “How to Change or Reset Your Recorder’s Password (Compatible with Lorex App).”

• If your recorder is supported by the Lorex Cirrus App, refer to the article “How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App).”

• If your recorder is supported by the Lorex Pro App, refer to the article “How to change or reset your recorder’s password (compatible with Lorex Pro App).”

Changing Your Password via Your Recorder

Retrieving your device ID

1.Retrieve your recorder’s Device ID. You can locate the Device ID in the following ways:

• On the side panel of your recorder, alongside the Device ID’s QR Code.

• In your recorder’s system, right-click then click Info.

• In the Lorex Cloud app, go to Settings > Device Info.

2.Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number and model number found on unit. Refer to How to Reset Your NVR or DVR’s Password to obtain a temporary password so that you can access your recorder and reset the password.

Lorex Devices Password Reset Detailed Guide.

Changing or Resetting Your Recorder’s Password

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click next to the account you want to change the password for.

4.Configure the following:

• Username: Set to admin.

• Modify Password: Check to modify password.

• Old Password: Enter the current/reset password.

• New Password: Enter the new password you want to use for the system.

• Confirm Password: Re-enter the new password.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

5.Click OK.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

Note: These instructions apply to recorders supported by the Lorex App. Refer to the Lorex App Product Compatibility Chart for a list of compatible recorders.

• If your recorder is supported by the Lorex Cirrus App, refer to the article “How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App).”

• If your recorder is supported by the Lorex Cloud App, refer to the article “How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App).”

• If your recorder is supported by the Lorex Pro App, refer to the article “How to change or reset your recorder’s password (compatible with Lorex Pro App).”

Change or Reset Your Recorder’s Password Through the Lorex App

Change Your Recorder’s Password Through the Lorex App

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password.

5.Input your current password in the Old Password field, followed by your New Password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

6.Tap Save.

Your recorder’s new password is now ready for use during login.

Reset Your Recorder’s Password Through the Lorex App

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

5.Input the email address linked to your account, then tap Send Reset Instructions.

6.Check your email to retrieve the temporary password.

7.Enter the temporary password in the Old Password field, followed by your New Password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

9.Tap Save.

Your recorder’s new password is now ready for use during login.

Change or Reset Your Recorder’s Password Through Your Recorder (New Local UI)

Change Your Recorder’s Password Through Your Recorder (New Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Log in to your recorder using the recorder username (default: admin) and your current password.

2.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > Users > User.

3.Under the admin username, click the icon underneath Edit.

4.Adjust the following settings:

• Username: Select admin.

• Modify Password: Enable the option to change your recorder’s password.

• Old Password: Input your current password.

• New Password: Enter your new, secure password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

• Confirm Password: Re-enter your new, secure password.

5.Click OK to save your changes.

Your recorder’s new password is now ready for use during login.

Reset Your Recorder’s Password Through Your Recorder (New Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

5.Input the email address linked to your account, then tap Send Reset Instructions.

6.Check your email to retrieve the temporary password.

7.Log in to your recorder using the recorder username (default: admin) and your temporary password.

8.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > Users > User.

9.Under the admin username, click the icon underneath Edit.

10.Adjust the following settings:

• Username: Select admin.

• Modify Password: Enable the option to change your recorder’s password.

• Old Password: Input your current password.

• New Password: Enter your new, secure password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

• Confirm Password: Re-enter your new, secure password.

11.Click OK to save your changes.

Your recorder’s new password is now ready for use during login.

Change or Reset Your Recorder’s Password Through Your Recorder (Old Local UI)

Change Your Recorder’s Password Through Your Recorder (Old Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Log in to your recorder using the recorder username (default: admin) and your current password.

2.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > ACCOUNT > User.

3.Under the admin username, click the icon underneath Edit.

4.Adjust the following settings:

• Username: Select admin.

• Modify Password: Enable the option to change your recorder’s password.

• Old Password: Input your current password.

• New Password: Enter your new, secure password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

• Confirm Password: Re-enter your new, secure password.

5.Click OK to save your changes.

Your recorder’s new password is now ready for use during login.

Reset Your Recorder’s Password Through Your Recorder (Old Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

5.Input the email address linked to your account, then tap Send Reset Instructions.

6.Check your email to retrieve the temporary password.

7.Log in to your recorder using the recorder username (default: admin) and your temporary password.

8.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > ACCOUNT > User.

9.Under the admin username, click the icon underneath Edit.

10.Adjust the following settings:

• Username: Select admin.

• Modify Password: Enable the option to change your recorder’s password.

• Old Password: Input your current password.

• New Password: Enter your new, secure password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

• Confirm Password: Re-enter your new, secure password.

11.Click OK to save your changes.

Your recorder’s new password is now ready for use during login.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

Note: These instructions apply to recorders supported by the Lorex Cirrus App. Refer to the Lorex Cirrus App Product Compatibility Chart for a list of compatible recorders.

• If your recorder is supported by the Lorex App, refer to the article “How to Change or Reset Your Recorder’s Password (Compatible with Lorex App).”

• If your recorder is supported by the Lorex Cloud App, refer to the article “How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App).”

• If your recorder is supported by the Lorex Pro App, refer to the article “How to change or reset your recorder’s password (compatible with Lorex Pro App).”

Changing Your Password via the Lorex Cirrus App

Note: You cannot reset your password with the Lorex Cirrus App. To reset your password, you must use your recorder. The following instructions explain how to change your recorder’s password from the Lorex Cirrus App.

1.Tap the icon in the top left corner of the Lorex Cirrus app.

2.Select Devices.

3.Tap Edit under your desired recorder.

4.Tap Change Password.

5.Fill in the required fields as follows:

• Old Password: Input your old password.

• New Password: Enter your new, secure password.

• Confirm the new password: Enter your new, secure password.

7.Tap Save. Your password has now been changed!

8.Record your password and store it in a secure place.

Changing Your Password via Your Recorder

Resetting your Password

1.Login to your system using the reset password.

2.From the Live View screen, click > Setup > User.

3.From the list of accounts, find the row for the account you want to update and click

4.Click the field next to User Name to change the user name for the selected account.

5.Click the field next to Password to enter a new password.

6.Click the field next to Confirm to re-enter the password.

7.Click Save.

This password will be used to connect to your system from now on.

Resetting Your Password (LHA / LNK Series)

1.Login to your system using the reset password.

2.In the Main Menu, press Users under the System tab.

3.Go to the user admin name that you want to modify the password for.

4.Click Edit to pop up the User Edit window.

5.Enter your new system password.

6.Re-enter your new system password.

7.Click Save.

This password will be used to connect to your system from now on.

Record your password and store it in a secure place.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Pro App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

Note: These instructions apply to recorders supported by the Lorex Pro App. Refer to the Lorex Pro App Product Compatibility Chart for a list of compatible recorders.

• If your recorder is supported by the Lorex App, refer to the article “How to Change or Reset Your Recorder’s Password (Compatible with Lorex App).”

• If your recorder is supported by the Lorex Cirrus App, refer to the article “How to change or reset your recorder’s password (compatible with Lorex Cirrus App).”

• If your recorder is supported by the Lorex Cloud App, refer to the article “How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App).”

Changing Your Password via the Lorex Pro App

Note: You cannot reset your password with the Lorex Pro App. To reset your password, you must use your recorder. The following instructions explain how to change your recorder’s password from the Lorex Pro App.

1.Tap the ellipses (…) above your desired recorder in the top right corner of the app.

2.Tap Device Settings.

3.Tap in the top right corner of the Device Settings page.

4.Tap Modify Device Password.

5.Fill in the required fields as follows:

• Old Password: Your old password

• New Password: Your new password

• Confirm the new password: Your new password

6.Tap Save.

7.Record your password and store it in a secure place.

Changing or Resetting Your Password via Your Recorder

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click next to the account you want to change the password for.

4.Configure the following:

• Username: Set to admin.

• Modify Password: Check to modify password.

• Old Password: Enter the current/reset password.

• New Password: Enter the new password you want to use for the system.

• Confirm Password: Re-enter the new password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

5.Click OK.

How to Reset Your Password

There are different processes to reset your password for different types of Lorex products or accounts.

Please select the type of password reset you need:

How to Reset Your Lorex App Account Password

Please note that your Lorex Account and Lorex App account email and passwords are the same. Changing one will automatically change the other.

There are two ways to reset your Lorex App password:

Method 1: App

1. Click Forgot Password on the main app Login screen.

2. Enter your email, a new account password, and click Get Activation Code.

3. Enter the 6-Digit Verification Code sent to your email and click ok.

Method 2: Website

1. Click Recover Password from the Lorex Login page

2. Enter your email address associated with your Lorex Account and click Recover

3. Check your email for your Verification Code.

4. Return to the Recover Password page and input your email address, new password, and verification code that you received.

5. Click Reset and then login using your new credentials.

Further Support

Resetting Your Lorex App password

Resetting Your Lorex Account Password

How to Reset Your NVR or DVR’s Password

Please follow the steps for the app associated with your Recorder

Lorex Recorders Using the Lorex App, Lorex Cirrus App or Lorex Cloud App

Request a temporary password from the website to reset your recorder’s password:

Note: It is necessary to register your product for warranty to request a temporary password for your Recorder.

1. Login into The Warrany Section of Your Lorex Account:

• Visit the Lorex Website.

• Navigate to “My Account.”

• After logging in, select “My Account” and then “Warranty.”

2. Register Your Warranty:

• Click on “Activate Warranty.”

• Complete the required fields:

⚬ Model Number
⚬ Serial Number (S/N)
⚬ Date of Purchase
⚬ Upload Bill of Sale

• Click “Save Warranty.”

3. Reset Device Password:

• Choose “Reset Device Password.”

• Complete the required fields:

⚬ First and Last Name
⚬ Phone Number
⚬ Model Number
⚬ Device ID
⚬ Serial Number (S/N)
⚬ Date Displayed on Device
⚬ Upload Proof of Purchase
⚬ Upload Device Info Screen
⚬ Upload Information Sticker

• Click “Submit.”

4. Use Your Temporary Password:

• After requesting a device password reset, you will get an email with a ticket number.

• A follow-up email will provide you with a temporary password and a link to guide you through changing your recorder’s password.

Further Support

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

Support Hours Eastern Time:

Mon to Fri: 10:00AM – 9:00PM

Sat & Sun: Closed

How to Locate Your Recorder’s System Information

To complete the temporary password request form on the website, please gather the following information:

System Date: Located in the top-right corner of the screen once the recorder is powered on.

Device ID: Located on the QR code sticker attached to the outside of your recorder.

Device Model: Located in the INFO section from the Quick Menu of your recorder (the device ID can also be found here).

Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number found on the unit.

How to Reset Your Smart Home Camera’s Password

To ensure your privacy and prevent any unauthorized attempts to gain access to your camera, there is no way to reset your smart home camera’s password. The camera will have to be reset to its factory default.

How to restart or factory reset your IoT Device:

• Locate the Reset Button on the device (the location of the button differs on each camera – please see model documentation).

• Press the reset button for 10 seconds – in most cases you will hear a chime sound and see a flashing green light when the process is complete.

• Set up your device as a New Device on the Lorex App.

Further Support

Wi-Fi Security Camera – How to reset your device

How to Reset Your IP Camera’s Password

If you have forgotten the password to one of your IP security cameras, you will either need to reset the camera manually. Please see your camera’s documentation to see if there is a reset button.

Reset Button:

If your IP Camera includes a reset button, you can hold the button down to revert it to its default setting. This will allow you to set up the camera again through your NVR with a new password.

Wi-Fi Security Camera – How to change password

We recommend using strong passwords for the Lorex App app and all cameras connected to it, and changing them on a regular basis.

This guide applies to the following products: W281AA, W282CA, W261AS, W261AQ, LNWDB1, and V261LCD.

How to change device password

Here’s how to change the password of your camera.

Step 1. Launch the Lorex App app, and tap Device Settings.

Step 2. Tap the Name of your device.

Step 3. Tap Device Password.

Step 4. Enter your Old Password, followed by the New Password, Confirm Password, and tap the Save icon.

NOTE: You’ll get a prompt that you’ve sucessfully updated your device password.

How to change Lorex App account password

Here’s how to change the password of your Lorex App account.

Step 1. Launch the Lorex App app, then tap Account at the bottom of the screen.

Step 2. Tap Account Settings.

Step 3. Tap Security.

Step 4. Tap Change Password.

Step 5. Enter your Current Password, followed by the New Password, then tap Done.

NOTE: You’ll get a prompt that you’ve sucessfully updated the password of your Lorex App account.

You’ll also be loggged out automatically. You must re-login using your new password

How to enable or disable fingerprint login

If your smartphone supports fingerprint login, you can use it to sign in to your Lorex App.

Step 1. Launch the Lorex App app, then tap Account at the bottom of the screen.

Step 2. Tap Account Settings.

Step 3. Tap Security.

Step 4. Toggle Fingerprint Login button to ON (to enable it) or OFF (to disable it).

CCTV Super Password

admin — Wed, 19 Jul 2023 14:24:14 +0000

CCTV Super Password, Synthesis of reset methods to recover the passwords of recorders, cameras. Hope everyone supports. If you have new reset methods or other carriers please email me to help me keep up to date with new methods and firms. Thank you.

CCTV Super Password

Default Password List

HIKVISION Reset Password

DAHUA Reset Password

KBVISION Reset Password

RaySharp Reset Password

JUAN DVR Reset Password

FUHO Reset Password

iCATCH Reset Password

TVT Reset Password

VSS Web Reset Password

Xiongmai Tech Reset Password

Camera Manufacturer	Username	Password
3xLogic	admin	12345
ACTi	Admin	123456
ACTi	admin	123456
Amcrest	admin	admin
American Dynamics	admin	admin
American Dynamics	admin	9999
Arecont Vision	admin
AvertX	admin	1234
Avigilon	admin	admin
Avigilon	administrator
Axis	root	pass
Axis	root
Basler	admin	admin
Bosch
Bosch	service	service
Bosch	Dinion
Brickcom	admin	admin
Canon	root	Model# of camera
Canon	root	camera
CBC Ganz	admin	admin
Cisco	no default
CNB	root	admin
Costar	root	root
Dahua	admin	admin
Dahua	888888	888888
Dahua	666666	666666
Digital Watchdog	admin	admin
DRS	admin	1234
DVTel	Admin	1234
DynaColor	Admin	1234
FLIR	admin	fliradmin
FLIR	admin	admin
Foscam	admin
GeoVision	admin	admin
Grandstream	admin	admin
GVI	Admin	1234
HIKVision	admin	12345
Honeywell	administrator	1234
Honeywell	admin	1234
IndigoVision BX/GX	Admin	1234
IndigoVision Ultra
Intellio	admin	admin
Interlogix	admin	1234
IOImage	admin	admin
IPX-DDK	root	Admin
IPX-DDK	root	admin
IQInvision	root	system
JVC	admin	Model# of camera
JVC	admin	jvc
Longse	admin	12345
Lorex	admin	admin
LTS Security	admin	12345
LTS Security	admin	123456
March Networks	admin
Merit Lilin Camera	admin	pass
Merit Lilin Recorder	admin	1111
Messoa	admin	Model# of camera
Mobotix	admin	meinsm
Northern	admin	12345
Oncam	admin	admin
Panasonic	admin	12345
Panasonic	admin1	password
Pelco	admin	admin
PiXORD	admin	admin
PiXORD	root	pass
Qsee	admin	admin
Qsee	admin	123456
QVIS	Admin	1234
Reolink	admin
Samsung	root	4321
Samsung	root	admin
Samsung	admin	4321
Samsung	admin	1111111
Sanyo	admin	admin
Scallop	admin	password
Sentry360	Admin	1234
Sentry360	admin	1234
Sentry360	admin
Sony	admin	admin
Speco	root	root
Speco	admin	admin
Speco	admin	1234
StarDot	admin	admin
Starvedia	admin
Sunell	admin	admin
SV3C	admin	123456
Swann	admin	12345
Toshiba	root	ikwb
Trendnet	admin	admin
Ubiquiti	ubnt	ubnt
UDP	root	unknown
Uniview	admin	123456
Verint	admin	admin
VideoIQ	supervisor	supervisor
Vivotek	root
W-Box	admin	wbox123
W-Box	admin	admin
Wodsee	admin

Company: Hangzhou Hikvision Digital Technology Co., Ltd
Website: http://www.hikvision.com
Device Port: 80, 8000, 554…
Software: iVMS 4200, Hik-Connect….
OEM: 3xLogic, ABUS, Acegear, Activecam, ADJ, Advidia (Video Insight / Panasonic brand), Alarm.com, Alibi (Supercircuits), Allnet, Alula, Anaveo, Annke, Arcdyn, Armix, Aukoo Technology, Aventura Technologies + criminal charges for fake manufacturing, Avue, Cantek, CCTVStar, ClearWay, Covert Security, Dax Networks, DMP, Dodwell BMS, DSS, Dunlop, DVR Unlimited, Ellipse Security, Epcom, Esypop, Ezviz, Global Network Security, GovComm Intelligent Transportation Systems, Grundig, GVS Security, Hinovision, Hitachi, Hitosino,

Honeywell, Hunt CCTV, Hyundai Security, Infinite Pixels, Inkovideo, Innekt, Interlogix (UTC), Invidtech, IP Cam Talk, JFL, Jlinks, LaView, LTS, Mercury Security and Facilities Management, MicroView, Nelly’s Security, Norelco SafeCam / Spider Vue / Invezia, Northern (Tri-Ed / Anixter), Novicam, NTT, Oculur / A1 Security Cameras, Onix, Paxton, Pnet, Power Technology, Protect Group, Raster, Remark Thermal, RVi, Safety Vision, Safire, Scati, SecurityTronix, Sentry CCTV, Sharp, Siqura / TKH, Smart CT Solutions, SnapAV / Luma, Space Technology, Syscom, Technomate, Toshiba, Trendnet, Vantage Security, Vezco CCTV, Videoteknika, Winic, Xyclop, Zicom

Company: Zhejiang Dahua Technology Co., Ltd
Website: http://www.dahuasecurity.com
Device Port: 80, 3777, 3778…
Software: SmartPSS, DSS, gDMSS Lite, iDMSS Lite, iDMSS Plus….
OEM: 2M CCTV, Activecam, Advidia / Panasonic, Altoros, Amcrest, Ameta, Ascendent, Backstreet Surveillance, Bosch, BV Security, CCTV Security Pros, CCTV Star, CP Plus (Orange Line), Dax Networks, eLine, ENS, Expose, Lorex, GSS, Honeywell, IC Realtime, Ikegami, Impath Networks, Inaxsys, IndigoVision, Infinity CCTV, Innekt, Intelbras, KBVision, Lumixen, Maxron, Montavue, Oco, Optiview, Panasonic, People Fu, PlatinumCCTV, RedSpeed, Rhodium, RVI, Saxco, Security Camera King (Elite), Space Technology, Speco, ToughDog, Tyco Holis, Tyco Illustra Essentials, Unisight (EmPower), VIP Vision, Watchnet, Winic, Zuum

Company: Guangzhou Juan Optical & Electronical Tech Joint Stock Co., Ltd
Website: http://www.juancctv.com
Device Port:
Software: Eseenet pro, EROCAM…
OEM: N/A

How to: Press UP button 10 times on the front panel quickly.

Company: FUHO TECHNOLOGY Co., LTD
Website: http://www.fuho.com.tw
Device Port: – 80, 8000, 9000, 15961…
– 80, 8670, 101(102)
Software: Vacron Viewer, Calstillo Player, Tmeye…
OEM: QUESTEK 6600 Series

How to:
User: admin
Password: 86244455
Note: if you can’t reset password with user and password like above. Please power off, and remove pin CMOS (on mainboard), after power on and login DVR with user: admin, password: 010100

Company: iCATCH Inc
Website: http://www.icatchinc.com
Device Port: 80
Software: iWatch DVR II, Bubo Bubo, SCDVR….
OEM: Vantech, QUESTEK

How to:
Method 1: login directly via the monitor with account
User: admin
Password: 12888
Method 2: Reset password with XML file

Download File: XML file
-> copy file to USB. Plug the USB into the DVR -> Wait DVR reboot

Company: Shenzhen TVT Digital Technology Co., Ltd
Website: http://en.tvt.net.cn/
Device Port: 80, 6036
Software: SuperCam, Superlive, SuperlivePro, Superlive Plus NVMS…
OEM: Hisharp, QUESTEK

How to:
Method 1: login directly via the monitor with account
User: admin
Password: 6036huanyuan
Method 2: login directly via the monitor with account
User: admin
Password: ttvvtthuanyuan

Company: Videopark Technology Co., Ltd. (ZenoTech)
Website: http://www.zeno-tech.com/
http://www.videopark.com.cn/
Device Port: 80…
Software: Vss Mobile, Zeno Cam…
OEM: N/A

Uniview Devices Password Reset

admin — Wed, 21 Jun 2023 06:43:23 +0000

uniview devices password reset, After you generate a master password (which is temporary), you can use that password to access your Uniview NVR and eventually modify your old forgotten password.

How To Reset Uniview Password

How to reset the lost password for Uniview NVR

Did you forget your password for your UNV NVR? In this step-by-step guide, we will be covering what information is needed to generate a master password, where to get that information, and how to do the password reset procedure on Uniview (UNV) NVR.

After you generate a master password (which is temporary), you can use that password to access your Uniview NVR and eventually modify your old forgotten password.

Lost password on Uniview NVR

Step 1. First of all, try to access your UNV NVR by using the default username and password. You never know, maybe your recorder is still using the default password. Use the following details to log in to the NVR

Username: admin
Password: 123456

If the above is unsuccessful, try the other account to log into your NVR:

Username: admin
Password: admin

Step 2. Verify the date on the NVR is correct. The password recovery methods demonstrated there will NOT be successful if the correct date cannot be confirmed.

The generated master password is date sensitive, that’s why you need to confirm the timestamp on your recorder.

Connect to the NVR directly and hover over the displayed time with your mouse cursor. Make a note of the current date showing up over there.

Step 3. Recover the Uniview NVR password using EZCloud. Note: This step will only work if the NVR is connected to a known EZCloud account. If the EZView phone app is used with this NVR, the login details for that are the same as the ones used for EZCloud.

Go to https://en.ezcloud.uniview.com/. Log in using your EZCloud account (note: this is not the same account as the one used to log in to the NVR).

If the EZCloud account information is not known, or the NVR has not been connected to EZCloud, go to the next step. If the password for the EZCloud account is lost or forgotten, read this article to reset the password of EZCloud account.

Once logged in, you should see your NVR listed under “My Cloud Devices”. Click “Retrieve”.

On the password retrieve screen, verify that the “Valid Date” is the same date as you recorded from your NVR. If it is different, change the date to match the date from your NVR.

Step 4. Check the listed email address. Make sure that you have access to this email inbox. Then click the “Acquire” button.

Step 5. After pressing the “Acquire” button, check the inbox for the email address linked to your EZCloud account for a message from en.ezcloud@uniview.com.

This message contains a verification code. Type or copy the verification code in the “Verification Code” box on the EZCloud website, then click the “Retrieve” button.

Step 6. If you are successful, you will be given a temporary password.

Step 7. Return to the NVR login screen, and log in with the following details:

Username: admin
Password: The temporary password provided to you.

Note: The password generated is only valid for one day. Change the password on the admin account once you have successfully logged in to the NVR.

If you cannot retrieve your password through EZCloud, you must request a temporary password through Uniview technical support.

Before contacting technical support, record the Serial Number of the NVR. This can be found with the EZTools software, or on a sticker on the bottom of the NVR.

Serial Numbers are designated with “SN:” before them on the sticker. They should be 20 digits in length, and begin with “210”. Inform technical support of both your Serial Number and the date on your NVR if it is different from today’s date.

Note: This guide valid for Uniview camera and their OEM which included brands such as: 2M Technology, Cantronic, CCTV Security Pros, CNB, CP Plus, Dax Networks, Dorani, Eclipse, Envirocams, Fermax Australia, Galaxy, Geovision, Gess, Global, Grupo PV (Voxel), Invid Tech, LTS, Norden (Eyenor), Openeye, Oviss, People Fu, Q-See Presidio line, Raster, Revo, Security Camera Warehouse, Uniview Tec, Western Digital.

How to reset the lost password for Uniview camera

Did you forget your password for your UNV camera? In this step-by-step guide we will be covering what information is needed to generate a master password, where to get that information and how to do the password reset procedure on Uniview (UNV) camera.

Step 1. Attempt to log in with the default passwords. Use the following accounts to log in to your camera.

Username: admin
Password: admin

If the above is unsuccessful, use this other account:

Username: admin
Password: 123456

Step 2. Use the reset switch on the camera’s board. Press and hold the reset button for 20 seconds, then release. The camera will reboot and go back to factory settings.

Caution: using the switch to reset the password on a camera will factory default the camera. All configuration settings, including users and networking information will be permanently deleted.

Not all the Uniview cameras have a reset button, but most of them do. For example, the Uniview models below come with a reset button on board.

IPC268ER9-DZ
IPC2122SR3-PF36
IPC2124SR3-DPF36
IPC3232ER-DV
IPC3232ER-VSIPC3232-DUV
IPC3232-DUVZ
IPC3234SR-DV
IPC3238ER3-DVZ
IPC6252SR-X33U
IPC6852SR-X44U

After the camera boots up, attempt to log in to the cameras using the default account listed on Step 1.

Step 3. Request a temporary password through Uniview technical support. Before contacting technical support, locate the serial number of the camera.

This can be found with the EZTools software, or on a sticker on the camera. Serial Numbers are designated with “SN:” before them on the sticker. They should be 20 digits in length, and begin with “210”. This article will help.

Uniview Forgotten Password / Reset Procedure Video

Do not lose or forget your password. To ensure your NVR has the best security possible, Uniview NVRs must be set with a complex password.

Recovery of a forgotten password can be done directly by the registered owner using the EZ-Cloud website or mobile App.

Every effort must be made to do so before requesting a temporary password.

Swann Security devices Password Reset Guide

admin — Mon, 29 May 2023 19:55:08 +0000

This section will show articles about resetting the password of your Swann Security account and resetting the password of your Swann Security OS 5 recorders, such as our DVR 5680s/5580s, 4680s/4580s, 4480s/4485s, our NVR 8580/8780 series, and the NVW-800 system.

Password Reset using Swann Security VMS software for Windows

NOTE: This guide is for the following recorders : DVR-4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, NVR-8580, 8580RN, 8780, 8780RN, NVW-650, 800

NOTE²: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

NOTE³: If you still have access to your Swann recorder via the Swann Security app, please click on this article instead: Recover your Swann Security DVR, NVR, or NVW “Admin” password using the Swann Security app

This guide is intended for customers to reset their Swann recorder when they have forgotten their password using the Swann Security VMS PC software.

Acquiring the reset code via Swann Security VMS software

Read Next :

Dahua Firmware Ultimate Guide

How to Reset Password Hikvision

Dahua Password Reset Instructions

The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

NOTE: NVW units doesn’t need to be hardwired to obtain the MAC Address

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download the Swann Security VMS software on your Windows computer and install it.

If this prompt appears, click More Info then Run Anyway then continue with the installation.

Once installed, open the Swann Security program and follow the steps below:

Set a password – to protect you from anyone who wants to view your unit on your computer.
Set a security question – will be used when you forgot the password your set.
Login – just type in the password you’ve set earlier. Username is admin.
Search for device
1. Click the Home icon (top-left) then choose Device Management
2. Click the Auto Search (top) to get the MAC address of your recorder. Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

Once this window appears, enter your preferred password (minimumof 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

If this method didn’t let you get your recorder’s MAC address, consider trying this alternative method:

Password Reset using Swann Security VMX software for Windows Follow

NOTE: This guide is for the following recorders : DVRx-4680X, 4680XN, 5680X, 5680XN

NOTE: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the password via Swann Security app

*If your recorder hasn’t been paired yet, proceed HERE.

If your OS V8 recorder is still linked to your account via Swann Security app, you can recover the password under recorder’s settings.

Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.

iOS	Android

Acquiring the reset code via Swann Security VMX software

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

The simplest way is to scan the QR code on top and get the MAC address starting with BC51FE. Some phones have a built-in QR code scanner in their camera app but if none, you may need to download a 3rd party app like Google Lens in this example.

Once you have it, you can skip the rest of the step below and proceed HERE; otherwise, continue below.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download Swann Security VMX software on your Windows computer and install it.

Once installed, open the Swann Security VMX program and follow the steps below:

Login – default username and password is admin & admin then click Sign in
Add device – choose Add devices manually then click OK
Search device – click IPV4 Search and copy the MAC address that will show above

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

If this method didn’t let you get your recorder’s MAC address, consider trying this alternative method:

Password Reset for Swann Security Account

This article will guide you on how can you reset the password of your Swann Security account.

	Open Swann Security then tap Forgot Password? below the Sign In button.
	Enter your registered email address and tap Reset Password.
	Now check your email (even your Spam or Junk folder) and click the link provided.
	It will open this webpage and you must then enter your new password then select Submit.

NOTE: If you didn’t receive an email and you are using a private email similar to .gov or .edu emails, please contact your IT or the domain.

How to reset the password of a Swann Security DVR or NVR using the Homesafe Config Tool Follow

NOTE: This guide is for the following recorders : DVR – 4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, NVR – 8580, 8580RN, 8780, 8780RN, NVW-650, NVW-800

This guide is intended for customers to reset the password of their Swann Security DVR or NVR when they have forgotten their password.

If you already have the Swann Security (Windows)PC software installed, go to this article HERE.

Start by downloading the Homesafe Config Tool software (Windows only) from the link below.

HomeSafe Config Tool (Windows)

Locate the HomeSafe Config Tool installer file in the computer and run it by double-clicking it. In some instances, you may have to run the program as an administrator. Right-click on the HomeSafe Config Tool installer file and select Run as administrator.

Follow the prompts to install the HomeSafe Config Tool until you hit Finish.

Next, locate the HomeSafe Config Tool icon on the desktop. Open or right-click on the icon and select Run as administrator.

Hit the Search button on the top left side and the tool will search your Swann system over the local network. Once found, note down the MAC address of the system. In this example, the MAC address of this system is BC-51-FE-AA-4C-24.

Next, go to your Swann DVR and open the login screen. Then, click the Forgot Password button.

Type the MAC address of your Swann system in the Recovery code field. In this example, type BC:51:FE:AA:4C:24 with the colon symbol. Hit the Enter button, then the Unlock button.

You have now successfully reset the password of your Swann Security DVR/NVR system. Hit the OK button to create a new password.

HomeSafe View recorders

This section will show articles on resetting the password of your Swann Security OS 4 recorders, such as our DVR 1590 series, 1600 series, 4575 series, 4780 series, 4980 series, and our NVR 7450/8580.

HomeSafe View Password Reset

NOTE: This guide is for the following recorders : DVR-1590, 1600, 4575/4580/4590, 4780, 4980, NVR-7450

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

If you are using a Windows computer and haven’t installed HomeSafe View yet, follow this article instead:
Swann Security Password Reset (Windows)

Otherwise, if you are using a Mac computer, install the software linked below:

HomeSafe View for Mac

Once you have HomeSafe View software open, proceed below

Using the software

The first time you run HomeSafe View, you will see this screen.

Click on Next. A new window will show up. Click on Add online device located at the upper left.

Once your DVR shows on the list, click it once to see the MAC Address at the right side.

Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

If this method didn’t let you get your recorder’s MAC address, consider trying this alternative method:

HomeSafe Config Tool Password Reset (Windows)

For Recorder Models: DVRx-1590, 1600, 4480, 4480G, 4480V, 4575, 4580G, 4580V, 4680, 4680A, 4685, 4780, 4780V, 4980, 4980V, 5580, 5580G, 5680, 5680RN or NVR-7450, 8580, 8780

Before you start, please ensure that the following criteria are met:

Your recorder is connected to the modem/router.
A monitor and mouse must be connected to the recorder.
A Windows computer/laptop connected to the same network as the recorder.

Once you have everything in place, please follow the instructions below.

Getting the reset code

Download and install HomeSafe Config Tool
Open the software and you should see your device on the list. If not, click on Search.
Take note of the MAC address. If you can’t see it, scroll to the right.
Resetting the password

Get to the login screen on the recorder.
Click on Forgot Password.
Enter the MAC address that you took and replace ” – ” with ” : “. It should look like this – BC:51:FE:11:22:33
Click on OK once done.
You then need to set your new password. Please follow your Wizard Quick Start Guide.

DVRx-1590/1600/4480/4575/4780/4980 Password Reset

NOTE: This guide is for the following recorders : DVR-1590, 1600, 4575/4580/4590, 4780, 4980, NVR-7450

This guide is intended to help customers reset their Swann recorder when they have forgotten their password.

Acquiring the Restoration Code

The restore code on new recorders is first obtained by using the specified software on a Windows computer. There are other methods, but they generally require a higher level of network knowledge than we expect customers to have to operate their system.

The reset code is a unique 12-character string known as the MAC address. The MAC address or MAC Addresss (media access control address) of a device is a unique identifier that is assigned to network interfaces.

Excerpt from the DVR Quick Start Guide

To find your recorder’s reset code, connect the recorder to your router (if you haven’t already), and install and run the software on your computer.

software installation

Download the software

The first step is to download the necessary software to your PC. Click on the link below.

HomeSafeView for Windows

HomeSafe View for Mac

Software use

The first time you run HomeSafe View, you will see this screen.

Click Next . A new window will show up. A new window will appear. Click Add online device on the top left.

Once DVR is displayed in the list, click once to see the MAC Address MAC Address on the right hand side.

Note any MAC address beginning with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace dashes (-) with colons (:).

Entering the Reset Code

Use what you noted in the previous step to initiate a password reset on the recorder. At System Login, click Forgot Password.

On the recorder:

You need to enter the restore code after clicking “Forgot Password”. Type it in the Super Password field. Letters must be in UPPERCASE with colons (for example BC:51:FE:11:22:33 ) .

If the window you see looks like this, you’re in the wizard. The Restore Code CANNOT be entered in this area. Be sure to set your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the Wizard and then open the menu with the right mouse button and select the Little House (main menu) to access the login window.

Once you enter the username “admin” and the Restore code, the recorder will reboot. This indicates that the reset was successful and you will be presented with the window to enter a new password after the recorder has finished resetting.

Grades

You will have to re-create a new password each time you reset the password. The reset code CANNOT be used to log into the recorder nor can it be used for remote access.

If that guide did not work for you, please call our Technical Support line for assistance with password reset. Please ensure that when you call, you are with the recorder as our agents may need to provide a time sensitive reset code.

SwannView Plus Password Reset Follow

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Connect the DVR/NVR to a router or modem

Grab the Ethernet cable that came with the unit and connect one end to your DVR/NVR.
Then connect the other end of the cable to your router or modem.

Installing SwannView Plus or iVMS to your computer

Grab your computer (Windows or Mac) and install SwannView Plus. Click the link below for the download the latest version.
1. SwannView Plus for Windows
2. iVMS-4200 (v2.5.1.7) for Mac
Also, make sure your computer is connected to the same router or modem where the DVR is.
Once everything is done, open the SwannView Plus or iVMS.

Getting the MAC Address

Go to Device Management.
1. If you cannot see this page, click on Tool > Device Management at the top instead.
Click Show Online Devices.
Select your DVR/NVR by clicking at it once.
Check the software version of the DVR. If the unit has a firmware:
1. Build 160801 or later: Take note of the MAC address and follow the next step.
2. Build 160101 to above: MAC address first then follow the next step, if it fails please contact Technical Support via chat.
3. Build before 160101: Please contact Technical Support via chat.

Resetting the password

Go back to your DVR/NVR and pull up the login page again by accessing the MENU.
Type the MAC address you got from the software using lowercase, no dash, and no colons.
e.g. bc51fe810d61
Click on OK once you’re done.
The DVR will then reboot and display the Activation page.
You are then required to enter a new password that you prefer. Please take note of the MAC address you got in case you need to reset the password again; and of course your new password too. Click on OK once you’re done.

SwannView Link Password Reset

NOTE: This guide is for the following recorders : DVR-1000 (16ch), 1250, 1260, 1425, 1450, 1580, 2555, 2900, 3000, 3200, 3250, 3260, 3425, 3450, 4000, 4100, 4150, 4200, 4400, 4550, 4600, 4750, 5000, HDR6-8000, HDR6-8100, HDR4-8200, NVR-7072, 7082, 7085, 7285, 7300, 7400

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 1580 rev.1*, 4550 rev.1*, 4750, 7300 & 7400 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

SwannView Link for Windows
SwannView Link for Mac
(NOTE: If you are using Mac OS Catalina, go to this article instead: How to get the MAC address of a recorder using a Mac computer?)

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

LTS Sapphire Password Reset Guide

admin — Fri, 26 May 2023 11:38:24 +0000

LTS Sapphire Password Reset Guide, (Config Tool) – Password Reset with xml file,Sapphire – Reset IP Camera to Factory Defaults,(Sapphire DVR/NVR) – How to do the Password Reset from Local Screen,(Config Tool) – Sapphire Password Reset with the QR Code

How to Reset Password thru the Config Tool software?

Please note: Not every Sapphire unit has xml reset option.

Required equipment’s:

1. PC
2. Internet

Install and run the Config Tool to reset the password

Go to the Reset icon section.
Select the Device and Press Reset (Green) button.
Press Agree button

OK to reset with xml

Send XML to your sales or tech support and your sales or tech will send back to result.xml

Import result.xml

and reset password

LTS Sapphire Password Reset Guide

Read Next :

DW Spectrum Quick User Guide

Dahua Firmware Ultimate Guide

Sapphire – Reset IP Camera to Factory Defaults

power on the camera
press and hold the reset button for 10 seconds
the camera should reboot
the camera will now be factory reset to all default settings

(Sapphire DVR/NVR) – How to do the Password Reset from Local Screen

How to reset the password for the Sapphire DVR/NVR?

Require equipment:

1. DVR/NVR with Local Monitor
2. Smart Phone
3. Internet

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

Click Main Menu

Don’t user PattSaern to log in, switch to the User.

You should see the QR code from this page. Use the LTS Protect to Scan it.

Scan QR thru the Mobile app – LTS Protect

Use LTS Protect App. (make sure SmartPhone and Device both are connected to the Internet)
Go to Home > Setting > Password Security > Reset Device Password

click Picture to enlarge it
After you receive the Recovery email, enter the Security Code
Put the New password you want to create.
OK

That should do it.

(Config Tool) – Sapphire Password Reset with the QR Code

How to Reset Password thru the Config Tool software?

Require equipment:

1. PC
2. Smart Phone
3. Internet

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

You need to install and run the Config Tool to reset the password

Go to the Reset icon section.
Select the Device and Press Reset (Green) button.
Press Agree button

You should see the QR code from this page. Use the LTS Protect to Scan it.

Scan QR thru the Mobile app – LTS Protect

Use LTS Protect App. (make sure SmartPhone and Device both are connected to the Internet)
Go to Home > Setting > Password Security > Reset Device Password (see bottom of the page)
After you receive the Recovery email, enter the Security Code
Put the New password
OK

That should do it.

Dahua Password Reset Instructions

admin — Wed, 24 May 2023 19:01:52 +0000

Dahua Password Reset Instructions,How to reset the password for a Dahua device. Follow these instructions to reset the password for your device if you have forgotten it.

How to Reset Dahua Recorder Password with Technical Support

Description

How to reset your password if an email recovery option and security questions were not selected.

Prerequisites

Monitor and mouse connected to your recorder and access to your email account.

Step by Step Instructions

1. Email your full device serial number and date shown on the OSD to Support.USA@Dahuatech.com

2. Once you receive a code from our support team go to your device Right click and select Main Menu

3.Under the Admin Account enter the code you received from support

4.Select Ok

5.Now Select System under the Settings Menu

6.Select Account from the left hand side

7.Select Modify next to the Admin Username

8.Put a check in modify password

9.Under old password enter the same code you received from support

10.Now enter your new password twice

11.Then select save and your password reset is now complete

Dahua Password Reset Instructions

Reset Dahua Device Password Using DMSS

Description

These instructions will show how to reset the password of a Dahua device using the mobile app DMSS

PLEASE NOTE: An email address must have been entered during Device Initialization for the Password Reset option for this to work

PLEASE NOTE: If you receive an error message like this: You will not be able to reset the device using this method. Please try alternate password reset options: How To Reset the password for a Dahua device

Video Instructions

Prerequisites

Dahua device, connected to network
DMSS

Step by Step Instructions

QR Code

1. Locate the QR Code reset for the device.

This can be found at both the local interface of a NVR/XVR, or the web interface for NVR/XVR/IP camera:

SystemUI: – At Live View, right click to access the Log In prompt

– Click Forgot Pattern (if enabled) > Forgot Password option

WebUI: – Type IP address of device into browser – at Login prompt click – Forgot password

2. Click OK to the prompt

3. The QR Code will be displayed on screen

The email address on file will be partially shown

The next step will involve scanning the QR code using the DMSS Mobile App

DMSS

1. Launch the DMSS App

Select Me

2. Select Tool Manager

3. Select Password Resetting

4. Scan the QR code found in the previous step using the mobile phone

5. A confirmation will display a successful reset.

The email address on file will receive an email shortly containing a security code

Enter this code at the Forgot Password interface

Click Next

The device will prompt you to enter a new password

You can log in using the new password

Reset Dahua Device Password Using ConfigTool

Description

These instructions will show how to reset the password of a Dahua device using ConfigTool on a local computer

PLEASE NOTE: These instructions can not be completed without assistance from Dahua Technical Support. Please contact Dahua Technical Support via one of the methods HERE

Prerequisites

Dahua IP camera, connected to network
Local computer , with ConfigTool installed

Step by Step Instructions

1. Open ConfigTool

Select “Password Reset” on the left.

Find the device in the list, and verify it has the XML reset option under “Support”.

Click the Reset button on the right

You can select Multiple cameras per export file. Please select all the IP Cameras then click on “Batch Reset” to make a single XML file.

2. Click Agree

3. Select the Reset Mode drop-down and then select XML File

4. Click OK to confirm XML password reset method

5. The default location the XML file will be saved to is displayed. Click Browse Path to select a new location. Click Next

6. The ExportFile XML file will be created. Click OK to continue

7. This file will be used in the password reset process. Contact Dahua technical support via one of the methods HERE for the result file. Once you recieve the Result file, select Open and choose the file on your file system. Click Next

8. If the Result file is accepted, it will allow you to set the new password. Input a new password in the New Password and Confirm Password fields. Click Finish

9. If the password is successfully reset, you will see a Green Check Mark next to the camera in the list

Reset Dahua IP Camera Password Using DMSS

Description

These instructions will show how to reset the password of a Dahua IP Camera using the mobile app DMSS

PLEASE NOTE: These instructions will only work if Email Recovery was setup during device initialization. If this was not set up for the device, please try another password reset option Password Reset for Dahua IP Camera

Prerequisites

Dahua IP camera, connected to network
Local computer
DMSS mobile app
Email recovery setup for device

Video Instructions

Step by Step Instructions

WebUI of IP Camera

1. Type the IP of the IP camera into a web browser

2. Click the ‘Forgot password?’ option

3. A prompt will appear to confirm the reset

Select OK

4. A QR code will be displayed.

This code must be scanned using the mobile app DMSS on a mobile phone

DMSS

1. Launch the DMSS App

Select Me

2. Select Tool Manager

3. Select Password Resetting

4. Scan the QR code found in the previous step using the mobile phone

5. A confirmation will display a successful reset.

The email address on file will receive an email shortly containing a security code

The Security Code will be sent to the email that was setup during device initialization, the email will be shown partially below the QR code

Enter this code at Security Code field

Click Next

Enter a new password for the camera

Click Save

How To Reset VTH Password via Computer

Description

This guide will show you how to reset the password of a Dahua VTH over a local network using VDP Config.

PLEASE NOTE: These instructions can not be completed without assistance from Dahua Technical Support. Please contact Dahua Technical Support via one of the methods HEREonce you have completed Step 9

Prerequisites

Windows PC.
Dahua video intercom device on the same LAN as the PC
Dahua Toolbox
VDP Config

Video Instructions

Step by Step Instructions

1. Open DahuaToolbox and click Open next to VDPConfig

2. Discover the device in VDPConfig – How To Discover A Device Using VDPConfig

3. Select System Settings section

4. Click Device Password

5. Select the device(s) you wish to reset the password for on the left using the checkbox

6. Click Reset Password

7. Confirm the prompt

8. Use the dropdown box next to Reset Mode to select XML File

The default Export Path will be displayed where the XML will be saved. Click BrowsePath to modify this location.

Click Next to proceed

A prompt will confirm a successful reset and generation of the XML file.

PLEASE NOTE: The next steps require the assistance of Dahua Technical Support to complete the process. Please contact Dahua Technical Support via one of the methods once you have generated an XML file HERE

9. Navigate to the location where the XML file was exported to. default file name is ExportFile.xml

10. Send the exported xml file as an attachment to the email address: support_rpwd@dahuatech.com

Then 2 or 3 minutes later, you will receive an email with the attached XML file

Save the results.XML file to the computer

11. In VDPConfig at the Reset Password interface click Open

12. Select the results.xml file click Open

13. Click Next

14. Once the reset is successful it will prompt to create a new password for the device.

Enter the new password and again to confirm

Click Complete

A green checkmark next to the device will confirm a successful password reset

How to Reset Dahua V-Radio Wireless Bridge Using Reset Tool

Description

These instructions will show you how to reset a Dahua Wireless Bridge using the reset tool. Upon completion of these instructions, your wireless bridge will be at the following:

Default IP: 192.168.1.36
User Name: admin
Password: admin

Prerequisites

DH-PFWB2-60n
DH-PFWB2-30n
DH-PFWB2-90n
DH-PFWB5-30n
DH-PFWB5-10n
DH-PFWB5-90n
DH-PFWB5-30ac
DH-PFWB5-10ac
DH-PFWB5-90ac

Dahua V-Radio Wireless Bridge Reset Tool

Wireless Bridge Serial Number

A laptop or PC directly connected to the Wireless Bridge’s POE injector

JRE – Java Runtime Environment. You can find “jre-8u171-windows-i586.exe” in the zip file

Video Instructions

Step by Step Instructions

1. Connect the wireless bridge and computer as seen below

2. Right click the network icon in the taskbar on the computer

Select “Open Network and Sharing Center”

3. Click “Change adapter settings” on the left side of the screen

4. Select the network adapter that is connected to the device

5. Right click, select Properties

5. Select ‘Internet Protocol Version 4 (TCP/IPv4) in the list then click “Properties” button

6. Select “Use the following IP address” then enter a static IP for the computer that will match the wireless device once it is reset

For this guide we will set the computer to the following information in Internet Protocol Version 4 (TCP/IPv4) Properties:

IP address: 192.168.1.20
Subnet mask: 255.255.255.0
Default gateway: 192.168.1.1

7. Open Reset Tool by clicking Reset Tool. jar

8. The Status will show “Ready”

9. With the Reset Tool open on the computer, reboot the wireless bridge (power off/on). The Reset Tool will scan for the wireless bridge automatically

10. Click “Reset” to begin the reset process

11. The Reset Tool will attempt to connect to the device

12. The Enter PIN code prompt will appear. The PIN code will be the last 4 numbers of the S/N (serial number) which can be found on the actual device.

13. At the Enter PIN code prompt, enter the last 4 numbers of the Serial Number for the device then click Enter

Note: You must finish all steps of the Reset function within 60s or you have to reboot the device and attempt again.

14. After entering the PIN code the wireless bridge will be reset to factory default settings

Default IP: 192.168.1.36
User Name: admin
Password: admin

DHI-ASI7213X-T1: Password Reset via Email

Description

These instructions will show how to reset the password of the DHI-ASI7213X-T1 using ConfigTool on a local computer

PLEASE NOTE: These instructions can not be completed without assistance from Dahua Technical Support. Please contact Dahua Technical Support via one of the methods HERE

Prerequisites

DHI-ASI7213X-T1 setup, connected to network
Local computer , with ConfigTool installed

Video Instructions

Step by Step Instructions

1. Open ConfigTool

Under the Password Reset section

Find the device in the list

Click the Reset button

2. Click Agree to the prompts

Click OK to confirm XML password reset method

Click OK

The default location the XML file will be saved to is displayed

Click Browse Path to select a new location

Click Next

The ExportFile XML file will be created

3. Send the exported xml file as an attachment to the email address: support_gpwd@htmicrochip.com

Then 2 or 3 minutes later, you will receive an email with the attached XML file

Import the new XML file to config tool to finish the password reset operation.

How to Reset Password Hikvision

admin — Wed, 24 May 2023 14:06:02 +0000

Reset Password Hikvision, HIKVISION different devices share different password strategies. At this stage you can reset your password by SADP or NVR/DVR local GUI. Here’s a quick guide of how to reset password for different devices.

Reset password Hikvision by SADP Tool

SADP Tool version: V3.0.0.2 Please follow the link to download the latest version of SADP:

SADP Download

Connect the device to local network and open SADP Tool to search online devices. Select the device and click Forget Password:

Read Next

Hikvision Password Reset Do It Yourself

Finding the Latest Hikvision Firmware

You might see one of the three pop-ups

1. If the pop-up requires a security code, please turn to method 1.

2. If the pop-up requires encrypt file, please turn to method 2.

3. If the pop-up requires encrypt file or key, please turn to method 3.

Method 1

Copy the Start Time and Device Serial No and send them to HIKVISION technical support team.

HIKVISION technical support team will return security codes. Please choose one according to your device’s current time.

Input security code and click Confirm. The password will be reset to 12345.

Method 2

Click Export to save XML file, send the XML file to HIKVISION technical support team.

HIKVISION technical support team will return encrypt file. Choose the path of the encrypt file, input your new password and confirm, click Confirm and your password will be reset.

Note: Once you get the file, it will be expired after 24 hours.

Method 3

With this method you can export the XML file or take a photo of QR code. If you export the XML file, please refer to method 2 to reset password. You can also take a photo of QR code and send it to HIKVISION technical support team.

HIKVISION technical support team will return key which consists of number and letter (8 bytes). Input the key, type in the new password and confirm. Click Confirm and your password will be reset.

Note: If you want to reset your cameras’ passwords at the same time, please choose “Reset Network Cameras’ Passwords” option. Cameras’ passwords will be the same with NVR’s

2. Reset password via NVR/DVR local menu

In NVR/DVR local GUI, you can double click the left bottom of login interface to pop out password reset interface.

Please send Device Serial No and Device start time, HIKVISION technical support team will return security codes.

Note: Please refer to method 1 to get Device Serial No and Device start time.

Input the corresponding security code and click OK.

Input user name and new password, click OK.

Reset Password of DVR/NVR by Scanning QR Code

If you forgot the admin password of DVR or NVR, you can reset the password by scanning the QR code generated on the local GUI of the device.

You should have allowed the Mobile Client to access your phone’s camera.
You should have reserved email address for resetting device password and generated QR code on the device’s local GUI. For details, see Reserve Email Address for Resetting Password and Generate QR Code on Device Local GUI for details.

Tap More > Reset Device Password to enter the Reset Device Password page.
Scan the QR code on the local GUI of the DVR or NVR.
A verification code will be sent to the reserved email address.
Note:
- The verification code will be valid for 48 hours.
- If you reboot the device or change the reserved email address, the verification code would be invalid.
Go to the device’s local GUI.
Enter the received verification code on the Verify by Reserved Email window and then click OK to continue.
Create a new password and then confirm the password.

Reserve Email Address for Resetting Password

You should have reserved email address for resetting the admin password of NVR or DVR if you want to change the password by scanning QR code.

Upgrade the firmware of the NVR or DVR to make the device support self-service password reset.
If the device is inactivated, check Reserved Email Settings when activate it. For details about activating NVR or DVR, see the user manual of the device.

Note:

The DVR or NVR should support the function.

Go to Configuration > User on the local GUI of the device.
Select admin user and then click Edit.
Enter the password of the device in the Old Password field.
Click the Settings icon in Reserved E-mail Settings field.
Enter an email address for receiving verification code, and then click OK.

Generate QR Code on Device Local GUI

If you forgot the admin password of the DVR or NVR, you can generate a QR code on the device’s local GUI and then scan the QR code via the Mobile Client to reset the admin password.

You should have reserved an email address for resetting password.

Note:

The DVR or NVR should support this function.

On the login page of the device’s local GUI, click Forgot Password.
Select Verify by Reserved Email and then click OK.
Read and agree the Legal Disclaimer, and click OK to continue.

The QR code for resetting password pops up.