2N IP intercoms Setup Guide

admin — Fri, 13 Dec 2024 10:34:09 +0000

2N IP intercoms Setup Guide, We invented the world’s first IP intercom. Since then, we’ve kept innovating. Whether you’re looking for a customisable touchscreen display or a durable high-security unit, a modular intercom for a large office project, or a smaller device for family homes – we have what you need.

2N IP Intercoms – Factory reset

If needed, you can return the device to the factory settings. In case you can access the web interface (know the login password), you can backup the configuration and use the software reset with possibility to keep the network settings. Otherwise there is available the hardware reset.

The factory reset erases the licence key (if entered) as well, we recommend you to store it for entering it back after the procedure.
In case of on-line installation, the device can get the license back from our license server by itself.

Prerequisituis

• 2N IP Intercom with the latest firmware if possible
(especially in case of software reset)

Software reset

• At first backup your configuration in IP Intercom web interface, section System – Maintenance.

• Now on the same place click on Reset Configuration button and confirm it, you can choose if keep the network settings.
The procedure is completed in a while and you are asked for the new login password.

Hardware reset

Please click on the part (model) you are interested in and it will be displayed for you.

2N IP Audio/Video Kit

• Press and hold the RESET button.

• Watch and hear (if connected speaker) this LED / beep sequence

approx. 15 seconds	approx. 3 seconds	approx. 3 seconds	approx. 3 seconds	approx. 3 seconds
__ _ __ _	__ _ __ _	__ _ __ _	__ _ __ _	__ _ __ _
.	🔈 )	🔈 ))	🔈 )))	🔈 ))))

•

• Release the RESET button immediately when the last step starts (when you hear 4 beeps).
If pressed longer till finishing boot, then factory reset is not proceeded.

2N IP intercoms – Firmware upgrade

We always recommend to have the latest firmware in your devices. This article will guide you through the upgrade procedure even if there is a very old version at this moment.

Prerequisities

• 2N IP intercom

• Internet connectivity for 2N IP intercom in case of online upgrade method

Feature properties

• Firmware upgrade does not delete your current configuration, but we recommend saving a backup configuration before starting. Anyway the process updates the configuration which might make it incompatible with previous FW versions.

• You can select from online and offline upgrade method.

• The intercom also checks the firmware file to prevent upload of a wrong or corrupted file.

If your firmware version is lower than 2.31.1

• This upgrade sequence must be used, start with the first version higher than your current version
-> 1.11.0 -> 1.16.1 -> 2.5.0 -> 2.9.1 -> 2.15.2 -> 2.17.1 -> 2.18.1 -> 2.31.1 -> the latest one

• Download these firmware versions for each intercom model here.

◦ IP Vario, IP Safety, IP Force

◦ IP Verso

◦ IP Audio Kit

◦ IP Base

◦ IP Solo

◦ IP Uni

◦ IP Video Kit

Then use the offline upgrade method guided later; when you are on 2.31.1, you can use the online upgrade method as well.

Please note that some intercoms were launched later and thus some older firmware versions may not exist for them. Simply continue with the next higher version than it currently has.

Configuration backup

• We recommend saving a backup configuration file before each upgrade.
You can proceed it in System – Maintenance.

Offline upgrade method

• Download the firmware file for your intercom model from our website
https://www.2n.cz/en_GB/support/documents/firmware#filter-category-intercoms

• Go to System – Maintenance and click on Upgrade Firmware button.

• Select the firmware file and start the upgrade.

• The intercom will automatically get restarted and new firmware will then be available.
The whole update process takes less than a minute.

Online upgrade method

• The intercom can download the right latest firmware file by itself.
Just go to System – Maintenance and click on Upgrade Now button when the interom says that a new version is available.

• You can read release notes here. Click on Proceed to start the upgrade.

• The intercom will automatically get restarted and new firmware will then be available.
The whole update process takes less than a minute.

Downgrade firmware

• If needed, it is possible to downgrade the firmware version to the lower one by uploading the older firmware file.

• In version 2.24, the Directory structure was changed and downgrading from versions 2.24 and above to versions lower than 2.24 will delete your Directory.

• Downgrading from versions 2.x to versions 1.x is not supported.

• If you downgrade the firmware new devices with Axis ARPTEC processor (e.g. IP Style, IP Verso 2.0, IP One), it will delete the current configuration.

2N IP Intercoms – How to add user access credentials

This FAQ describes how to add access credentials to 2N IP intercoms and Access Units. These scenarios can be used on following devices:

• 2N IP Verso

• 2N IP Vario

• 2N IP Base

• 2N IP Force

• 2N IP Style

• 2N Access Unit

• 2N Access Unit 2.0

• 2N Access Unit M

RFID card access

To add a new RFID card to the unit, you need to first find the ID of the card. Please put the card on the reader and then see the unit’s log in Status -> Events. You will see the event “CardEntered”, you need to see the “uid” parameter. Scroll to the right and copy it:

Now please go to Directory -> Users. You can either create a new user (1) or edit an existing one (2):

In User details, go to User Cards and paste the card ID here:

Now the RFID card access has been created.

Saving a new RFID card’s ID can be also done with 2N USB RFID reader. A driver is needed for this device, more info is here. When the driver is installed, you can start scanning from the reader by clicking the button next to the field for Card ID.

Fingerprint access

To setup a fingerprint access, go to Directory -> Users -> select User -> User Fingerprints -> click on one of the highlighted buttons. Left one is for assignment via 2N External Fingerprint reader. Right one is for assignment via reader module mounted on a unit:

Now select the finger you want to use and click Scan Finger:

Now you need to scan it 3 times and save it:

Now you can choose what this fingerprint will be used for by clicking on the highlighted button:

By default, Open door option is selected. Silent Alarm option is for triggering a silent alarm when this finger is scanned. F1 and F2 Automation option is for use in Automation scenarios. After you set the correct function, click Save and Quit.

PIN code access

There are several ways of adding a PIN code access to the device:

1) The PIN code is associated with the respective Switch

In this case, when the correct PIN is entered, unit will not show which User activated the switch, it will just show that the correct PIN was entered and the switch was activated. You can set this in Hardware -> Switches -> (for example) Switch 1 -> Activation Codes. You will also need to make sure that Keypad, DTMF or Keypad only option is active. After you enter the code, click Save:

2) The PIN code is associated with a User

In this case, using a PIN code will generate an Event in the unit that will inform which User’s PIN code was used. In this scenario, each User has their own PIN code(s). To configure this, go to Directory -> Users -> select the User -> User Codes:

PIN Code option – this PIN code will activate a Switch that is associated with Door (in Hardware -> Switches). Good for scenarios where each User needs their own PIN code and they need to control just one Switch.

Switch codes – these codes are associated with respective Switch. User can control each Switch individually and those PIN codes are associated with this User only. The fields for codes here are greyed out if the respective Switch is not enabled. You can enable a Switch in Hardware -> Switches.

QR code

To be able to use QR codes for authentication, you need to first enable this function, you can do so in Services -> Access Control -> Entry rules -> QR code reading:

To create a new QR code credential, go to Directory -> Users -> select a User -> User Codes:

• PIN Code – this QR code is associated with a Switch that is assigned to Door, in Hardware -> Switches section

• Switch codes – these codes are associated with respective Switch

You can enter numeric code with at least 10 digits and then click the button with QR symbol next to the field for entering the code. This will show you a QR code representing the digits entered:

You can download the image with QR code with the first button. Generate button will generate a new code. Apply Code will close the window and fill in the field for the code with the last generated code.

Virtual Card

For more information about Virtual Card, please refer to this manual: Virtual Card ID – What is it for and how to set it up

Bluetooth access

For more information about adding a bluetooth access credential, please refer to this manual: Bluetooth, 2N® Mobile Key – Opening door with Bluetooth

License Plate Recognition

For more information about adding a car’s license plate as an access credential, please refer to this manual: License Plate Recognition (LPR) – how to configure it?

2N® Access Unit – Configuration backup – How to backup configuration and how to capture a trace? Electric output – How to set electrical outputs on 2N Access Units

2N IP Intercoms – IP Address retrieval

You have to know your intercom IP address to log in to the integrated web server. Upon purchase or factory reset, the device is set to the dynamic IP address mode – it retrieves the IP address automatically if there is a properly configured DHCP server in the LAN. If no DHCP is available, you can operate it in the static IP address mode.

You can retrieve the IP address by our 2N® Network Scanner
2N® Network Scanner – Locating 2N devices in the network

Or you can let the intercom tell you the IP address by itself (guided in this article).

Prerequisities

• 2N IP Intercom connected to your local network.

• Possibility to reboot the device.

How to retrieve the IP address by the inbuilt speaker

• Reboot the 2N IP Intercom (disconnect it from the power supply and reconnect again)

• Once the device is booted (you can hear the second sound signal), do the specific procedure within 30 seconds described later for each IP intercom model. If you miss this time period, it is necessary to reboot the device again.

• 2N IP Intercom reads its IP address via its inbuilt speakers.
If you hear 0.0.0.0, it means the intercom has not obtained the IP address from the DHCP server
(DHCP server is not available, not presented in network or does not have any free IP address to assign).

Specific procedure for each IP intercom model

• 2N® IP Vario

◦ press 5x the quick dial button
(versions with 3 or 6 buttons – use the middle quick dial button on the right side)

• 2N® IP Force, 2N® IP Safety

◦ press 5x the first quick dial button

• 2N® IP Verso, 2N® IP Verso 2.0, 2N® IP Solo

◦ press 5x the quick dial button on the main unit

• 2N® IP Base

◦ press 5x the first quick dial button

• 2N® IP Uni

◦ press 5x the first quick dial button

• 2N® IP One

◦ press 5x the quick dial button

• 2N® IP Style

◦ Wait until the end of the introductory animation on the display after starting/restarting the device.
The moment the home screen appears (after approx. 20 s), place your finger in the left-hand upper corner of the display for approx. 5 s.

• 2N® IP Audio, 2N® Video Kit

◦ press and hold the RESET button

◦ wait until 1 beep is heard (the red and green LEDs go on simultaneously on the device, located between LAN connector and RESET button)

◦ release the RESET button immediately

2N IP Intercoms – User sounds uploading

You can upload up to 10 user sound files into the intercom and use them in your scenarios, e.g. to welcome your visitors with your voice message when opening the door.

Prerequisities

• 2N IP Intercom with the latest firmware
(except 2N IP Uni, which does not support this feature)

• No additional license is required for 2N IP Intercom

Uploading a prepared sound file

• Needed parameters of the audio file
(file with different parameters will be refused)

Format	Encoding	Sampling	Maximum size
WAV	PCM L8/L16, PCMA, PCMU, or G.722	8 or 16 kHz	256 kb

• Here are suggested tools you can use to covert your sound file (e.g. in MP3) to be accepted by our devices

◦ On-line free tool – G711.org

◦ Off-line free open-source tool – Audacity

• Upload the sound file to 2N IP Intercom via its web interface, section Services – User Sounds.

Recording a sound file directly to the 2N IP Intercom

You can also record the sound directly to the device using your PC microphone.
.

2N IP Intercoms – Integration with 3rd party NVR/VMS systems without ONVIF and RTSP

You’ve got a 2N IP intercom and would like to integrate it with your NVR or VMS systems. Your first choice would usually be to use ONVIF but this requires the GOLD license. Or maybe you’d just like to quickly take a look who’s in front of your intercom from your web browser?

For cases like these, you can view the camera feed using HTTP API

Prerequisites

• 2N IP intercom with the latest firmware, equipped with a camera
No additional license is required.

HTTP API setup

• Access the camera feed securely, in section Services – HTTP API, keep the Secure (TLS) connection and Digest authentication.

• Then choose an Account, enable it, pick a Username and Password combination according to your preferences and in User Privileges enable Camera Access.

How to view the camera feed

• Enter the following string into any of the following programs and replace IP_address with your intercom’s respective IP address.

https://IP_address/api/camera/snapshot?width=1280&height=960&fps=15

• You can adjust the following image parameters to save on bandwidth:
https://192.168.1.100/api/camera/snapshot?width=1280&height=960&fps=15

◦ Width and Height define image resolution in pixels, 1280×960px is the maximum.

◦ FPS defines how many frames per second the stream will have, the maximum is 15.

• If you’re getting poor framerate or would like to save on bandwidth while keeping high resolution and framerate, you can change the default JPEG compression quality down to 50.

Where to view the camera feed

• Web browser
The easiest way to view the camera feed would be from your web browser. Just enter the above string into your web browser’s search field.
You’ll be asked to enter the HTTP API Account credentials you filled in previously. Shortly after, the camera feed appears in your web browser.

• VLC media player
VLC media player can open various media formats, one of which are network streams.

◦ Because VLC does not support digest authentication, at first we must go to the IP intercom web interface and change the Camera API authentication to Basic.

◦ Now in VLC, go to “Media – Open Network Stream”.

◦ The following window opens, enter the above mentioned string.

◦ If the IP intercom still has the self-signed HTTPS certificate, the following warning can be shown. To continue please view certificate and accept.

◦ Now you should be asked to enter the HTTP API Account credentials you filled in previously.
If you see some error message instead, close the message and repeat the previous steps.

• NVR and VMS systems
The same string would get you image in any NVR or VMS system that supports it.

2N IP Intercoms – Diagnostics and Troubleshooting

Have you found an issue with our 2N IP Intercom?
Don’t worry, we will show you diagnostic tools and troubleshooting options to make everything running as expected.

Prerequisities

• 2N IP Intercom with the latest firmware,
no additional license is required for any of mentioned step.

What you can try yourself

Before contacting the technical support team (which will be described later on), you can try some few things yourself.
Depending on your technical skills, you can choose from basic or advanced methods.
.

Basic methods

• Have you already restarted the device? You can proceed it also from the device web interface, System – Maintenance section.

• Is there already the latest firmware? We always recommend to keep the system up-to-date.
You can follow instructions in this article: 2N IP Intercoms – Firmware upgrade

• Would you like to verify that the microphone and speaker are working properly?
In section Services – Audio Test, let the speaker beep and the microphone pick it up .
If all right, you will see the Passed test result.

• You can verify the network address accessibility, for example to be sure IP Intercom can access the Internet or another device in the local network.
In section System – Diagnostics you can run Ping tool, you may already use it in your computer command line.

• Before contacting the technical support team, please always prepare Diagnostics package.
It contains all the needed information, incl. device configuration, system logs and network traffic.
Just start recording, replicate the issue, download the package.
The records will be kept even if you reboot the device.

Advanced methods

• In system logs, you can see all the device states and processes (e.g. pressing a button, switch activation, calling answering unit).

◦ For a clear overview, go to section State – Events, where you can also filter the events.

•

◦ It is also possible to download more detailed syslog file, especially for technical support purposes, in section System – Diagnostics – Syslog.
This way will keep the records even if you reboot the device.

• Are you familiar with the network packet capturing (pcap)? Then you can start it and after replicating the issue also download here.

◦ Local Packet Capture

· Automatically launched upon boot up

· Saving into the device itself; limited buffer size, can be quickly utilizated if there is active video stream during capturing

◦ Remote Packet Capture

· Manual launching

· Saving into your computer via the web browser; buffer is not limited – recommended for longer capturing

• In some cases can be helpful to return the device settings to the factory values. Please always backup your configuration first.
You can follow instructions in this article: 2N IP Intercoms – Factory reset

We are happy to help

In case of any issue, feel free to contact the technical support of your local distributor or directly contact the 2N technical support team.
Here are mentioned all the ways how you can contact the 2N technical support team: https://www.2n.com/support/technical-support
.

We will be glad, if you can tell us following information for the smooth process, it will make it easier for both parties.
.

• Serial number of the devices

• Version of the firmware in the devices

• Provide us the Diagnostics package from the device.
We already mentioned the procedure in this article (at the end of the basic diagnostics methods).

• Please describe us your issue in detail to let us understand and replicate it at our side.
If your issue can be clearly visible or heard eg. LED blinking, bad sound quality, please take a pictures or record a video (by your phone) for us.
You can attach it to the e-mail or upload it to your cloud storage (e.g. OneDrive or Google Drive) and send us just the download link.

• Please provide us the description of the LAN topology, NATs, IP addresses, etc.
If you have an issue regarding electrical circuit, please send us a diagram of that, incl. specifications of the controlled device (lock, gate, lights etc.).

2N IP intercom into My2N using the Security Code

The My2N Management Platform is a powerful cloud-based platform that makes managing and configuring the devices in your project’s solution more efficient.
My2N cloud includes video calling from an IP intercom to a smartphone or a tablet.

Prerequisites

• 2N IP intercom

◦ firmware version 2.36 or newer

◦ Internet connectivity, make sure that the DNS parameter is configured correctly If the static IP address is used

◦ no additional license is required

• My2N platform account

◦ For detailed information about how to access My2N and sign up,
please read the following article: My2N cloud – registration and setup

Locate Serial Number and Security Code

• You can find them on the product ownership card that came with the box of your intercom.

• Or login to the device´s web management and go to the section System – Auto Provisioning – My2N.

Add 2N IP intercom into your My2N site

• After login to your My2N site continue to section Devices and then click the ADD DEVICE button.
Choose the 2N Device option.

• In a newly opened window, please fill in details about your 2N IP intercom.

1.Fill in this device’s serial number from its ownership card or its web management.

2.Fill in this device’s Security code from the same place.

Alternatively you can click on SCAN QR CODE and point the camera of your laptop or phone at the ownership card to easy fill in this two details.

Please note that one device (one serial number) can only be assigned to one My2N account at once.
If you have already registered that intercom to a different My2N account, you need to remove it first.

3.Tick on Remember security code to allow automatic connectivity back in case of accidental disconectivity.

4.Fill in the intercom’s name (defined by your requirements in order to easily identify this device).

5.Continue to next step.

• We recommend to keep the Automatic configuration mode (set by default) to allow My2N automatically configure the devices. Logging of access is optional feature to see device´s access logs in My2N portal. Now you can finish the process.

• You have successfully added 2N IP intercom to your My2N site.
Device status is Missing call settings, which means the call feature has not been set yet as described below.

What to do next for call feature

• Add the mobile device you wish to call from your intercom to your My2N account.
You can follow this article: My2N – How to add smartphone or tablet

• In order to make calls from the intercom to mobile devices over My2N,
buttons on the intercom need to be configured to call the correct mobile devices.
You can follow this article: My2N – Call setting

DVRCMS.Com

2N IP intercoms Setup Guide

2N IP Intercoms – Factory reset

Prerequisituis

Software reset

Hardware reset

2N IP intercoms – Firmware upgrade

Prerequisities

Feature properties

If your firmware version is lower than 2.31.1

Configuration backup

Offline upgrade method

Online upgrade method

Downgrade firmware

2N IP Intercoms – How to add user access credentials

RFID card access

Fingerprint access

PIN code access

1) The PIN code is associated with the respective Switch

2) The PIN code is associated with a User

QR code

Virtual Card

Bluetooth access

License Plate Recognition

2N IP Intercoms – IP Address retrieval

Prerequisities

How to retrieve the IP address by the inbuilt speaker

Specific procedure for each IP intercom model

2N IP Intercoms – User sounds uploading

Prerequisities

Uploading a prepared sound file

Recording a sound file directly to the 2N IP Intercom

2N IP Intercoms – Integration with 3rd party NVR/VMS systems without ONVIF and RTSP

Prerequisites

HTTP API setup

How to view the camera feed

Where to view the camera feed

2N IP Intercoms – Diagnostics and Troubleshooting

Prerequisities

What you can try yourself

Basic methods

Advanced methods

We are happy to help

2N IP intercom into My2N using the Security Code

Prerequisites

Locate Serial Number and Security Code

Add 2N IP intercom into your My2N site

What to do next for call feature