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					<description><![CDATA[iSpy Software User Guide, iSpy is the world’s most popular open source video surveillance application. It&#8217;s compatible with the the ... <p class="read-more-container"><a title="iSpy Software User Guide" class="read-more button" href="https://www.dvrcms.com/ispy-software-user-guide/#more-10150" aria-label="Read more about iSpy Software User Guide">Read More</a></p>]]></description>
										<content:encoded><![CDATA[<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;">iSpy Software User Guide, iSpy is the world’s most popular open source video surveillance application. It&#8217;s compatible with the the vast majority of consumer webcams and IP cameras. With more than 2 million users worldwide, iSpy works with more cameras and devices than anything else on the market.</p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2;"><span style="color: #212529; background-color: #ffffff; font-size: 11pt;">Using iSpy you can do pretty much anything, from protecting your business and home with realtime SMS and Twitter alerts to scanning the skies for UFOs, nanny cams, machinery monitoring, neighbourhood watch, </span><span style="text-decoration: underline; color: #0d6efd; background-color: #ffffff; font-size: 11pt;">iSpy does it all</span><span style="color: #212529; background-color: #ffffff; font-size: 11pt;">! The best thing about iSpy though is that it&#8217;s open source and can therefore leverage some of the best open source libraries around representing literally millions of man hours of work &#8211; code that isn&#8217;t available to proprietary developers. No wonder iSpy is the most popular and downloaded home and business security and surveillance application in the world! It&#8217;s not just us saying that &#8211; </span><span style="text-decoration: underline; color: #0d6efd; background-color: #ffffff; font-size: 11pt;">check out our feedback</span><span style="color: #212529; background-color: #ffffff; font-size: 11pt;">.</span></p>
<p>&nbsp;</p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">This manual is a detailed guide to how iSpy works, what it can do and how you can get the most out of it. New software can seem daunting at first so we’ve put a lot of effort in to cover the most common scenarios along with comprehensive coverage of every feature of the software. iSpy has been designed to be easy to use although that simplicity belies the complexity under the hood – iSpy is capable of much more than just motion detection! </span></p>
<p>&nbsp;</p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Throughout this guide we assume you have an iSpyConnect subscription and so have access to remote services, alerts, remote commands and the full feature set of the web side of iSpy. Without an online services subscription you are missing out on a large part of the functionality available within iSpy and iSpyConnect. </span><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Choose a subscription</span><span style="color: #212529; font-size: 11pt;">.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a id="2"></a><span style="color: #212529; font-size: 11pt;">Supported Operating Systems</span></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">iSpy currently works on Windows based PCs only (both x86 and 64 bit versions). iSpy has been tested on Windows 7, 8 and 10 but may work on other Windows variants that support the .Net v4 Framework.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a id="3"></a><span style="color: #212529; font-size: 11pt;">Recommended Hardware</span></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Hardware recommendations vary a lot depending on how many cameras and microphones you are going to be using at any given time. A modern PC with 2GB of RAM and 200 GB of free hard disk space should be more than capable of running 4 cameras simultaneously at 320 x 240 resolution.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a id="4"></a><span style="color: #212529; font-size: 11pt;">Performance Tips</span></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">iSpy will let you add an unlimited number of cameras and microphones &#8211; right up to the point where your computer cannot cope and will crash. Keep an eye on the performance counters on the status bar of iSpy as they will tell you when you are running out of memory or CPU. Note that CPU can spike when recording video and encoding. There are a number of things you can do to squeeze better performance out of iSpy:</span></p>
<div class="ol" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529;">1.</span><span style="color: #212529; font-size: 11pt;">You can increase the number of cameras by decreasing the framerate of each camera</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529;">2.</span><span style="color: #212529; font-size: 11pt;">You can increase the number of cameras by decreasing the resolution of each camera – one 1280 x 960 camera requires the same processing power of 4 cameras at 640 x 480 cameras or 16 cameras at 320 x 240</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529;">3.</span><span style="color: #212529; font-size: 11pt;">Having a dedicated PC running iSpy ensures that user interaction or other software won’t interrupt the video processing tasks.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529;">4.</span><span style="color: #212529; font-size: 11pt;">Use a 64 bit version of iSpy instead of a 32 bit version if you have a 64 bit PC (improves CPU and increases available memory)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529;">5.</span><span style="color: #212529; font-size: 11pt;">Save to AVI files instead of MP4 files on the recording tab of your cameras &#8211; this takes a lot less CPU (approx. half). You can download the AVI videos through the website but you wont be able to play them over the web/ mobile.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529;">6.</span><span style="color: #212529; font-size: 11pt;">Reduce the Max Redraw Rate in settings to save CPU on resizing the live video feeds.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529;">7.</span><span style="color: #212529; font-size: 11pt;">Set Buffer Frames on the recording tab to 0 &#8211; any buffering means that ispy is converting frames to JPEG images even when not recording.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529;">8.</span><span style="color: #212529; font-size: 11pt;">If using </span><a href="https://www.ispyconnect.com/userguide-grid-view.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">grid views</span></a><span style="color: #212529; font-size: 11pt;"> minimise the video feeds in ispy using view &#8211; auto layout objects &#8211; minimise to save on graphics processing.</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">You can also set a maximum CPU target value in settings. By default this is set to 90%. This means that when your CPU usage goes over 90% iSpy will start reducing the framerates of your cameras to help protect against a crash. Once the CPU drops back below 90% iSpy will increase the framerates again. Common causes for this are multiple simultaneous recordings or scheduled tasks like disk defragmenting.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Of course the better the hardware the better results you will get from iSpy. Using iSpyConnect you can connect multiple computers to one online account with a web based management interface that allows iSpy to scale up to any number of monitored cameras and microphones. A few of our users are monitoring over 150 cameras simultaneously via iSpyConnect. To work with multiple computers you must assign each computer a different external port address. See </span><a href="https://www.ispyconnect.com/userguide-multiple-computers.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Multiple Computers</span></a><span style="color: #212529; font-size: 11pt;"> for more information.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="color: #212529; background-color: #ffffff; font-size: 11pt;">Agent DVR</span><span style="color: #212529; background-color: #ffffff; font-size: 11pt;"> USER Guide</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#about" target="_blank" rel="dofollow noopener"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">About</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Agent DVR is a standalone replacement for iSpy that runs as a service, uses less CPU and features a web user interface that is accessible from anywhere with </span><strong><span style="color: #212529; font-size: 11pt;">no port forwarding required!</span></strong></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">We recommend that you use either iSpy </span><strong><span style="color: #212529; font-size: 11pt;">or</span></strong><span style="color: #212529; font-size: 11pt;"> Agent &#8211; you can use both but it may cause issues with device drivers and network access.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Tip:</span></strong><span style="color: #212529; font-size: 11pt;"> Click the </span><strong><span style="color: #212529; font-size: 11pt;">Menu</span></strong><span style="color: #212529; font-size: 11pt;"> button above to show/ hide the userguide index.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#using" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Using Agent DVR</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Agent does not have a windows forms user interface like iSpy does. The user interface is all browser based via the local portal, web portal or mobile applications</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Agent runs it&#8217;s own webserver. By default this is running at </span><a href="http://localhost:8090/" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">http://localhost:8090</span></a><span style="color: #212529; font-size: 11pt;"> on the PC running Agent (although it may be using a different port if that wasn&#8217;t available or was changed when it was installed &#8211; see the link &#8220;Agent UI&#8221; on the desktop on Windows). Agent will also work over your local network &#8211; you can use private IP addresses or computer names to access Agent locally (examples: http://192.168.1.10:8090 or http://nvr:8090). You may need to open your firewall to Agent for your local network.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><span style="color: #212529; font-size: 11pt;">Getting Started</span></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Once you have the local UI open you can start adding devices to Agent. To add your first device click on the red Edit button in the UI:</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;"><img alt="Agent DVR controls" /></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">You can use the top left menu to navigate Agent&#8217;s interfaces. The padlock indicates whether Agent is armed or not (will generate alerts). Click it to toggle. A green unlocked padlock means it&#8217;s disarmed. The  icon opens a menu to configure your </span><a href="https://www.ispyconnect.com/userguide-agent-server.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Agent server settings</span></a><span style="color: #212529; font-size: 11pt;">. The menu next to that provides links to all the content views in Agent. The icon will change depending on which view you are currently working with.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;"><img fetchpriority="high" decoding="async" width="309" height="309" class="wp-image-10151 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-2-3.jpeg" alt="Agent DVR main menu" title="iSpy Software User Guide 11" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-2-3.jpeg 309w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-2-3-300x300.jpeg 300w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-2-3-150x150.jpeg 150w" sizes="(max-width: 309px) 100vw, 309px" /></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Agent has help built into it &#8211; click on the &#8220;?&#8221; icon at top right of nearly all panels and menus to access contextual help.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Tip:</span></strong><span style="color: #212529; font-size: 11pt;"> Enable shortcut keys in Account menu &#8211; Theme Settings. &#8220;C&#8221; opens the Commands menu, &#8220;S&#8221; opens the server menu. Numeric digits open the various views. Enable Tool-Tips and mouse-over the bottom controls in the UI to show additional shortcut keys.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Any issues?</span></strong><span style="color: #212529; font-size: 11pt;"> First thing to check is the logs at /logs.html on the </span><a href="http://localhost:8090/logs.html" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">local server</span></a><span style="color: #212529; font-size: 11pt;">. That will give you details about any problems Agent is having. If that doesn&#8217;t help please feel free to jump onto our </span><a href="https://www.reddit.com/r/ispyconnect" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Reddit</span></a><span style="color: #212529; font-size: 11pt;"> group and ask a question &#8211; include the logs and steps to reproduce the problem if possible.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><strong><span style="color: #055160; font-size: 11pt;">Pro Tip:</span></strong><span style="color: #055160; font-size: 11pt;"> </span><a href="https://www.youtube.com/watch?v=3Bi0HFDJyO8" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Watch a video to learn how to add cameras into Agent DVR</span></a><span style="color: #055160; font-size: 11pt;"> with the wizard. Be sure to read the </span><a href="https://www.ispyconnect.com/userguide-agent-tuning.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Performance Tips</span></a><span style="color: #055160; font-size: 11pt;"> to get the most out of your system.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#languages" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Supported Languages</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">The Agent DVR application has been translated into English, Arabic, Bengali, Czech, Danish, German, Spanish, Finnish, French, Hindi, Italian, Japanese, Dutch, Polish, Portugese, Russian, Swedish, Mandarin and Taiwanese.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">To change the language, click on Account  &#8211; Language.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#installing" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Installing</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Download Agent DVR from </span><a href="https://www.ispyconnect.com/download.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">here</span></a><span style="color: #212529; font-size: 11pt;"> and run the installer. Agent runs as a service or as a console application on Windows 7+, Linux X64 (tested with Ubuntu </span><span style="color: #212529; font-size: 11pt;">18.04+), OSX (+M1), Arm and Arm64 based operating systems (like Raspberry Pi).</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Follow the setup instructions for your operating system on the </span><a href="https://www.ispyconnect.com/download.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">download page</span></a></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Once Agent is running, you can access it via most web browsers at http://localhost:8090</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#offline" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Installing (offline/ manual) on Windows</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If for some reason you can&#8217;t use the installer from the download page (eg: no internet on the target device) then you can install AgentDVR on Windows offline instead. Note that the computer you install Agent DVR on will need to have network hardware installed and active for it to be able to start the server. Follow these steps:</span></p>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Get the latest download location by calling the API: </span><a href="https://www.ispyconnect.com/api/Agent/DownloadLocation4?platform=Windows64&amp;fromVersion=0" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Download Location (Windows)</span></a><span style="color: #212529; font-size: 11pt;">. Copy the link in the response and paste it into the browser URL bar to download it (the link is the text starting with https://)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Download the zip file (the download link in the response starts with https://&#8230;)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Unzip this file on the target computer into a folder</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Run (double-click) agent-install-service.bat</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Double click AgentTray.exe to start the tray app (optional). To have AgentTray start on startup you will need to </span><a href="https://www.howtogeek.com/208224/how-to-add-a-program-to-startup-in-windows" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">add it to the startup folder</span></a><span style="color: #212529; font-size: 11pt;">.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">For LAN access you will need to </span><a href="https://pureinfotech.com/allow-apps-firewall-windows-11/" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">add an exception to the windows firewall</span></a><span style="color: #212529; font-size: 11pt;"> for the Agent.exe application</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Open a web browser at http://localhost:8090 to start</span></div>
</div>
</div>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#updating" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Updating</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="color: #055160; font-size: 11pt;">Before updating Agent make sure you backup your configuration &#8211; either copy the files in Agent/Media/XML or export them via the web interface via server menu &#8211; backup/ restore.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">You can check the </span><a href="https://www.ispyconnect.com/producthistory.aspx?productid=27" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">update log</span></a><span style="color: #212529; font-size: 11pt;"> for update inforrmation</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you have a business license or a subscription you can update Agent by clicking on the server menu and &#8220;Update Agent&#8221; at the top (will only display if an update is available).</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">To update Agent for Linux or OSX manually see the </span><a href="https://github.com/ispysoftware/agent-install-scripts/blob/main/README.md" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">update instructions</span></a><span style="color: #212529; font-size: 11pt;"> on the readme page of the install scripts</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">To update Agent for Windows manually just re-run the installer from the </span><a href="https://www.ispyconnect.com/download.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">download</span></a><span style="color: #212529; font-size: 11pt;"> page.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#uninstalling" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Uninstalling</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you installed Agent using the installer it will be in the add/ remove programs list on Windows. Use that to uninstall it. If it&#8217;s not there:</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If Agent is running as a service then stop the service:</span></p>
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<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Windows: double click </span><strong><span style="color: #212529; font-size: 11pt;">agent-uninstall-service.bat</span></strong><span style="color: #212529; font-size: 11pt;"> in the C:/Program Files/Agent directory. Right click and quit the AgentTray application in the task bar.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Linux: Open a terminal and run</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo systemctl stop AgentDVR.service</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo systemctl disable AgentDVR.service</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">OSX: Open a terminal and run :</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo rm -f /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">To remove the Agent DVR files just delete the Agent directory. By default Agent DVR is installed to C:\Program Files\Agent on Windows. On Linux/ OSX it will be installed wherever you ran the install script.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#troubleshooting" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Troubleshooting Install</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="color: #055160; font-size: 11pt;">See </span><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#offline" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">offline install</span></a><span style="color: #055160; font-size: 11pt;"> instructions for Agent DVR on Windows.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If the installer on Windows fails to complete and Agent doesn&#8217;t start or you are having issues accessing Agent or you need to use functionality that isn&#8217;t available when running as a windows service (like some GPU drivers and desktop monitoring) then you can run Agent from a command prompt:</span></p>
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<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Stop the Agent service if it is running: Click Start &#8211; Run &#8211; Type &#8220;services.msc&#8221; &#8211; press enter. Right click &#8220;Agent&#8221; in the list and click Stop. You can prevent it from starting as a service when you reboot by right clicking on Agent, click Properties and set the startup type to &#8220;Disabled&#8221;. Click Apply and OK.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Open a console window: Click Start &#8211; Type &#8220;cmd&#8221;, right click on &#8220;Command Prompt&#8221; and click &#8220;Run as administrator&#8221;</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Change directory to the Agent directory. Usually this would be &#8220;cd C:\Program Files\Agent&#8221;</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Run Agent DVR as a console application &#8211; type &#8220;Agent.exe&#8221; &#8211; press enter</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Agent will then tell you if there are any problems starting and what local port it is running on. You can quit Agent at any time by pressing the enter key. When Agent is running in the console it is able to use more GPU devices and can record from the Desktop.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you get an error like </span><strong><span style="color: #212529; font-size: 11pt;">The type initializer for &#8216;Emgu.CV.Cuda.CudaInvoke&#8217; threw an exception.</span></strong><span style="color: #212529; font-size: 11pt;"> on Windows you will need to install the Windows Media Feature Pack for your OS</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If there is an anti virus app or firewall blocking Agent from listening on a local port then you may need to add Agent.exe to a safe list or open the port it is listening on in the local firewall.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you are using a </span><strong><span style="color: #212529; font-size: 11pt;">Windows N</span></strong><span style="color: #212529; font-size: 11pt;"> variant you will need to install the </span><a href="https://www.microsoft.com/en-us/software-download/mediafeaturepack" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">media feature pack</span></a><span style="color: #212529; font-size: 11pt;"> for Windows N</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">On </span><strong><span style="color: #212529; font-size: 11pt;">OSX, Linux and Raspberry Pi</span></strong><span style="color: #212529; font-size: 11pt;"> your system may not have some required libraries installed and Agent may fail to start with an error like </span><strong><span style="color: #212529; font-size: 11pt;">libcvextern.so</span></strong><span style="color: #212529; font-size: 11pt;"> could not be found. You will need to use </span><a href="https://www.lifewire.com/find-shared-libraries-ldd-command-4017941" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">ldd</span></a><span style="color: #212529; font-size: 11pt;"> or &#8220;objdump -r &#8211;dylibs-used /path/to/failed/library&#8221; on </span><strong><span style="color: #212529; font-size: 11pt;">OSX</span></strong><span style="color: #212529; font-size: 11pt;"> to find which libraries are missing. To do this, open a terminal window, change to the Agent directory and run ldd libcvextern.so (or whatever library is causing issues). The output should tell you which dependencies need to be installed. Please </span><a href="https://www.ispyconnect.com/contact.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">let us know</span></a><span style="color: #212529; font-size: 11pt;"> what&#8217;s needed and what operating system you are using so we can update our docs.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#corruptedvideo" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Corrupted Video / Playback Issues</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Agent defaults to using UDP to connect to cameras. UDP is a fast network protocol which prioritises real-time, low delay video. Unfortunately UDP doesn&#8217;t have any error correction built into it so any electronic noise from faulty cabling to interference from power cables, amplifiers or other sources can result in corrupted video by the time the signal gets to Agent. You can switch to TCP instead which does have error correction built into it &#8211; but at the cost of some buffering and potential lag on the live feed. To switch to TCP instead, </span><a href="https://www.ispyconnect.com/userguide-agent-editing-cameras.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">edit the camera</span></a><span style="color: #212529; font-size: 11pt;">, click to edit the Source on the General tab, select &#8220;FFMPEG&#8221; in the menu at top right and change the RTSP mode to TCP.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you can&#8217;t get a good connection other options to try are available under General &#8211; Edit Source Type:</span></p>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Set RTSP Mode to TCP and check Prefer TCP on the FFmpeg tab</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Try CPU decoding instead of GPU decoding on the Advanced tab</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Set the Decoder to VLC (if VLC is available) on the Advanced tab</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Corrupted video can result from too much noise on the network or when your computer is under too much load to decode the live video stream. Other ways to avoid it are to use a lower resolution video feed from the camera or to check the Resize option on the Adjustments tab when editing the camera.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Reolink Cameras are known to be susceptible to corrupted RTSP streams. You may get better results by going into the camera&#8217;s own User Interface and setting the encoder to use H264 instead of H265 (if available). Reolink cameras sometimes have alternate video endpoints that use the </span><strong><span style="color: #212529; font-size: 11pt;">RTMP://</span></strong><span style="color: #212529; font-size: 11pt;"> protocol instead of </span><strong><span style="color: #212529; font-size: 11pt;">RTSP://</span></strong><span style="color: #212529; font-size: 11pt;">. You can try using the Add Camera wizard in Agent DVR to scan the camera for </span><strong><span style="color: #212529; font-size: 11pt;">RTMP://</span></strong><span style="color: #212529; font-size: 11pt;"> options instead.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Stuttering Video?</span></strong><span style="color: #212529; font-size: 11pt;"> Some cameras (notably Reolink) emit frames in groups of audio and video which can result in stuttering live and recorded playback. To work around this, edit the camera, click to configure the videosource settings, select the FFMPEG tab and set a value for Max Delay (for example 4 seconds) and a value for Max Reorder Queue Size (for example 500).</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#logs" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Accessing Logs</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Agent provides formatted live logs on the local server at /logs.html (so on a default install at http://localhost:8090/logs.html). As of version 3.5.6.0+ Agent also saves the 5 most recent raw logs in .json format to your Media location (on Windows that&#8217;s C:\Program Files\Agent\Media). You can use these for debugging and getting more information on what Agent is doing. You can also download the raw logs remotely via the server menu in the web portal. Feel free to jump on our </span><a href="https://www.reddit.com/r/ispyconnect" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Community</span></a><span style="color: #212529; font-size: 11pt;"> boards to ask questions!</span></p>
<h3 style="margin-top: 60pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#ispy" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Upgrading from iSpy</span></a></h3>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Save your object list in iSpy (File &#8211; Save object list)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Close iSpy (make sure it&#8217;s not running in the task bar)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Install </span><a href="https://www.ispyconnect.com/download.aspx" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Agent DVR</span></a></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Click on the Server icon in Agent DVR (top left), Backup/ Restore, Upload and choose the file you saved. Note this will only update your object list &#8211; you may need to adjust server settings manually.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Click on the account menu in Agent DVR and Remote Access to pair it with the remote portal (optional)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">If you have multiple servers connected using the old version and the new version you&#8217;ll need to swap between them using the account menu (top right of Agent DVR) and &#8220;Change Platform&#8221;.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">It&#8217;s recommended you uninstall iSpy from Add/ Remove programs after you have setup Agent DVR as they may conflict for device access.</span></div>
</div>
</div>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#moving" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Moving to a new Computer</span></a></h3>
<h5 style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5;"><strong><span style="color: #212529; font-size: 11pt;">Windows</span></strong></h5>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Use Add/ Remove programs to uninstall Agent DVR or if not listed there then double click </span><strong><span style="color: #212529; font-size: 11pt;">agent-uninstall-service.bat</span></strong><span style="color: #212529; font-size: 11pt;"> in the Agent directory (C:/program files/Agent) on your old computer</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><a href="https://www.ispyconnect.com/download.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Download</span></a><span style="color: #212529; font-size: 11pt;"> and install Agent on your new PC</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">On your new PC, click Start &#8211; Run, type &#8220;services.msc&#8221; press Enter. Find Agent in the list, right click it and click Stop.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Copy the /Media directory from your old Agent directory to the new Agent directory. This might be very large so you may need to use a large USB drive to transfer it. To only copy the configuration you can just copy the Agent/Media/XML directory (excluding Media/XML/fileDB.db3)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">On your new PC, click Start &#8211; Run, type &#8220;services.msc&#8221; press Enter. Find Agent in the list, right click it and click Start.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">You can optionally delete the original Agent directory from your old PC when everything is running OK</span></div>
</div>
</div>
<h5 style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5;"><strong><span style="color: #212529; font-size: 11pt;">Linux</span></strong></h5>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">In a new terminal window run (on your old PC):</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo systemctl stop AgentDVR.service</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo systemctl disable AgentDVR.service</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><a href="https://www.ispyconnect.com/download.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Download</span></a><span style="color: #212529; font-size: 11pt;"> and install Agent on your new PC</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">On your new PC, open a terminal window and run</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo systemctl stop AgentDVR.service</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Copy the /Media directory from your old Agent directory to the new Agent directory. This might be very large so you may need to use a large USB drive to transfer it. To only copy the configuration you can just copy the Agent/Media/XML directory (excluding Media/XML/fileDB.db3)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">On your new computer, open a terminal window and run</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo systemctl start AgentDVR.service</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">You can optionally delete the original Agent directory from your old PC when everything is running OK</span></div>
</div>
</div>
<h5 style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5;"><strong><span style="color: #212529; font-size: 11pt;">OSX</span></strong></h5>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">In a new terminal window run (on your old PC):</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo rm -f /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><a href="https://www.ispyconnect.com/download.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Download</span></a><span style="color: #212529; font-size: 11pt;"> and install Agent on your new PC</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">On your new PC , open a terminal window and run</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Copy the /Media directory from your old Agent directory to the new Agent directory. This might be very large so you may need to use a large USB drive to </span><span style="color: #212529; font-size: 11pt;">transfer it. To only copy the configuration you can just copy the Agent/Media/XML directory (excluding Media/XML/fileDB.db3)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">On your new computer, open a terminal window and run</span><br />
<span style="color: #d63384; font-size: 10.5pt;">sudo launchctl load -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">You can optionally delete the original Agent directory from your old PC when everything is running OK</span></div>
</div>
</div>
<h5 style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5;"><strong><span style="color: #212529; font-size: 11pt;">Important</span></strong></h5>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you have a subscription you will now need to connect the new instance to your account &#8211; click on the Server icon in the local UI and Remote Access to pair it with your online account.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you have a business license you will need to copy the license code to the new PC. See your license receipt email for instructions.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you have a basic subscription and have 2 instances of Agent connected to your account only one will be visible on the web portal &#8211; you will need to stop the first one for the other to connect successfully.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you had setup drives and storage directories on your old PC you will need to go into settings on the new PC and configure the storage settings for your new environment</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#removeinstance" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Remove an instance from my account</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">You can either just </span><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#uninstalling" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">uninstall Agent</span></a><span style="color: #212529; font-size: 11pt;"> or if you want to keep it running just not connected to your account then:</span></p>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Stop Agent:</span><br />
<strong><span style="color: #212529; font-size: 11pt;">Windows:</span></strong><span style="color: #212529; font-size: 11pt;"> click Start &#8211; Run &#8211; Type &#8220;services.msc&#8221; Find Agent in the list, right click -&gt; click stop.</span><br />
<strong><span style="color: #212529; font-size: 11pt;">Linux:</span></strong><span style="color: #212529; font-size: 11pt;"> open a terminal window and run </span><span style="color: #d63384; font-size: 10.5pt;">sudo systemctl stop AgentDVR.service</span><br />
<strong><span style="color: #212529; font-size: 11pt;">OSX:</span></strong><span style="color: #212529; font-size: 11pt;"> open a terminal window and run </span><span style="color: #d63384; font-size: 10.5pt;">sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Run </span><strong><span style="color: #212529; font-size: 11pt;">agent-reset-account.bat</span></strong><span style="color: #212529; font-size: 11pt;"> on Windows or </span><strong><span style="color: #212529; font-size: 11pt;">agent-reset-account.sh</span></strong><span style="color: #212529; font-size: 11pt;"> on linux/ OSX. If this file doesn&#8217;t exist then delete the file Media/serial.txt and edit the file Media/XML/config.xml to remove the UserIdent element from that file and save it.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Restart Agent:</span><br />
<strong><span style="color: #212529; font-size: 11pt;">Windows:</span></strong><span style="color: #212529; font-size: 11pt;"> click Start &#8211; Run &#8211; Type &#8220;services.msc&#8221; Find Agent in the list, right click -&gt; click start.</span><br />
<strong><span style="color: #212529; font-size: 11pt;">Linux:</span></strong><span style="color: #212529; font-size: 11pt;"> open a terminal window and run </span><span style="color: #d63384; font-size: 10.5pt;">sudo systemctl start AgentDVR.service</span><br />
<strong><span style="color: #212529; font-size: 11pt;">OSX:</span></strong><span style="color: #212529; font-size: 11pt;"> open a terminal window and run </span><span style="color: #d63384; font-size: 10.5pt;">sudo launchctl load -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span></div>
</div>
</div>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#claimCodes" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Using Claim Codes</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">99% of the time you won&#8217;t need a claim code &#8211; they&#8217;re only used if you have installed Agent DVR on an operating system without a GUI and have retrieved a claim code by using the command line options. To connect your server to website services you just need to click on the server icon in the local Agent DVR UI and Remote Access. This will pass through the code to the website automatically.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#moveinstance" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Move instance to another account</span></a></h3>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#removeinstance" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Remove the instance from the existing account</span></a></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Navigate to the local web interface. Click on the server icon, remote access</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Pair Agent with your new account</span></div>
</div>
</div>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#resetlogin" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Reset local login</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If you&#8217;ve forgotten your login for local Agent DVR you can reset it (back to no login):</span></p>
<div class="ul" style="margin: 0;">
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Stop Agent:</span><br />
<strong><span style="color: #212529; font-size: 11pt;">Windows:</span></strong><span style="color: #212529; font-size: 11pt;"> click Start &#8211; Run &#8211; Type &#8220;services.msc&#8221; Find Agent in the list, right click -&gt; click stop.</span><br />
<strong><span style="color: #212529; font-size: 11pt;">Linux:</span></strong><span style="color: #212529; font-size: 11pt;"> open a terminal window and run </span><span style="color: #d63384; font-size: 10.5pt;">sudo systemctl stop AgentDVR.service</span><br />
<strong><span style="color: #212529; font-size: 11pt;">OSX:</span></strong><span style="color: #212529; font-size: 11pt;"> open a terminal window and run </span><span style="color: #d63384; font-size: 10.5pt;">sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Run </span><strong><span style="color: #212529; font-size: 11pt;">agent-reset-local-login.bat</span></strong><span style="color: #212529; font-size: 11pt;"> on Windows or </span><strong><span style="color: #212529; font-size: 11pt;">agent-reset-local-login.sh</span></strong><span style="color: #212529; font-size: 11pt;"> on linux/ OSX (you might need to make this file executable by calling</span></div>
<p style="text-align: left; margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2; font-size: 10pt; margin-left: 36pt;"><span style="color: #212529; font-size: 10.5pt;">chmod +x agent-reset-local-login.sh</span></p>
<p style="text-align: left; margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="color: #212529; font-size: 11pt;">).</span></p>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Restart Agent:</span><br />
<strong><span style="color: #212529; font-size: 11pt;">Windows:</span></strong><span style="color: #212529; font-size: 11pt;"> click Start &#8211; Run &#8211; Type &#8220;services.msc&#8221; Find Agent in the list, right click -&gt; click start.</span><br />
<strong><span style="color: #212529; font-size: 11pt;">Linux:</span></strong><span style="color: #212529; font-size: 11pt;"> open a terminal window and run </span><span style="color: #d63384; font-size: 10.5pt;">sudo systemctl start AgentDVR.service</span><br />
<strong><span style="color: #212529; font-size: 11pt;">OSX:</span></strong><span style="color: #212529; font-size: 11pt;"> open a terminal window and run </span><span style="color: #d63384; font-size: 10.5pt;">sudo launchctl load -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist</span></div>
</div>
</div>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#remote" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Remote Access</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Agent DVR uses WebRTC to setup remote connections so doesn&#8217;t require any port forwarding setup and will work even over mobile internet connections. To connect remotely you will need to pair Agent with your iSpyConnect account. </span><span style="color: #212529; font-size: 11pt;">To do this, click on the server icon  in the local web interface and &#8220;Remote Access&#8221;. You&#8217;ll be redirected to the online portal.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Important</span></strong><span style="color: #212529; font-size: 11pt;">: You do not need to install Agent DVR on other computers or setup port forwarding for remote access. Just open up a web browser on any device at </span><a href="https://www.ispyconnect.com/app" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">https://www.ispyconnect.com/app</span></a><span style="color: #212529; font-size: 11pt;"> once Agent is connected. Remote access to Agent is a </span><a href="https://www.ispyconnect.com/pricing.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">subscription service</span></a><span style="color: #212529; font-size: 11pt;">.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Subscription not applied?</span></strong><span style="color: #212529; font-size: 11pt;">: Usually payment notifications come through immediately and you are good to go &#8211; but sometimes it can take a few days for things to clear. With Agent DVR you don&#8217;t need a license code so no need to waiit for one to appear in your inbox &#8211; it&#8217;s all automatically done on our side.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If your trial had ended before you subscribed you will need to use the local UI of Agent DVR and click on the server icon and Remote Access button. This will tell Agent to reconnect to your account.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Is Agent is connecting with the same account you have upgraded? If it isn&#8217;t you will need to change it to </span><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#moveinstance" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">link with the right account</span></a><span style="color: #212529; font-size: 11pt;"> Any problems? Please </span><a href="https://www.ispyconnect.com/contact.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Contact Us</span></a></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">No UI?</span></strong><span style="color: #212529; font-size: 11pt;">: If you have downloaded Agent DVR to a VPS or a PC with no graphical UI you can still setup Agent for remote access by calling &#8220;Agent.exe register&#8221; on Windows or &#8220;agent-register.sh&#8221; on Linux/ OSX. This will give you a claim code you can use to access Agent from another PC.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Can&#8217;t connect?</span></strong><span style="color: #212529; font-size: 11pt;">: In rare instances a connection may fail due to content filtering on a VPN connection. You&#8217;ll need to add exceptions in your content filtering software for *.ispyconnect.com and *.azurewebsites.net</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Why use the website?</span></strong><span style="color: #212529; font-size: 11pt;">: Agent uses webrtc for media connections which gets around most firewalls and port forwarding issues. On your local network your web browser can connect directly to Agent but for remote access web browsers can require SSL connections, STUN, TURN and relay servers for connection establishment which we provide via ispyconnect.com</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#portforward" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Port Forwarding Access</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Port forwarding is disabled with the free version of Agent DVR. To enable port forward access you will need to purchase a </span><a href="https://www.ispyconnect.com/licensing/agent.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">license</span></a><span style="color: #212529; font-size: 11pt;">. Note that port forward access isn&#8217;t guaranteed to work as some networks and firewalls will block the traffic that webrtc needs to establish a connection. If you have issues accessing Agent via port forwarding check that your firewall is not blocking the </span><span style="color: #212529; font-size: 11pt;">application and you have forwarded the following ports (both in and out) and unblocked them from any firewall or antivirus:</span></p>
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<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">8090</span></strong><span style="color: #212529; font-size: 11pt;"> TCP/UDP for the web interface</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">3478</span></strong><span style="color: #212529; font-size: 11pt;"> TCP/UDP for the STUN/ TURN server</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">50000-50010</span></strong><span style="color: #212529; font-size: 11pt;"> TCP/UDP for the Web RTC connections</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">See </span><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">SSL</span><span style="color: #212529; font-size: 11pt;"> for instructions on setting up SSL connections.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#lan" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">LAN Access</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">To access Agent over your LAN you may need to open up several ports in your firewall/ antivirus as Agent uses Web RTC for connections:</span></p>
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<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">8090</span></strong><span style="color: #212529; font-size: 11pt;"> TCP/UDP for the web interface</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">3478</span></strong><span style="color: #212529; font-size: 11pt;"> TCP/UDP for the STUN/ TURN server</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">50000-50010</span></strong><span style="color: #212529; font-size: 11pt;"> TCP/UDP for the Web RTC connections</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">To secure LAN access setup a login under Server Settings &#8211; Users. If you forget this password you can reset it by stopping Agent and calling &#8220;Agent.exe reset-local-login&#8221; on Windows or &#8220;agent-reset-local-login.sh&#8221; on OSX and Linux.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Some browser extensions can also block access so if you have issues connecting locally try a different browser (Safari, Chrome, Firefox and the latest version of Edge should all work). Also try disabling any extensions and clearing your cache.</span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><a href="https://www.ispyconnect.com/userguide-agent-dvr.aspx#parameters" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Passing in Parameters</span></a></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">You can add parameters to the url of the Agent DVR UI to customize it:</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Set default theme options (theme options are available in the account menu &#8211; theme settings):</span></p>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">?theme=darkly&amp;variant=dark&amp;large=false</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">?theme=sketchy&amp;variant=primary&amp;large=true</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Auto play audio on load (v3.7.7.0+ may also require changing browser settings):</span></p>
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<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">?playaudio=true</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Start in minimised mode (top and bottom UI bars hidden) (v3.8.7.0+):</span></p>
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<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">?mini=true</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Pass in local username and password for auto login (v4.7.6.0+) (caution &#8211; this will expose your credentials to the network):</span></p>
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<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">?un=username&amp;pwd=password</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Start on a specific view and select a </span><a href="https://www.ispyconnect.com/userguide-agent-api.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">device</span></a><span style="color: #212529; font-size: 11pt;"> (v4.9.8.0+)</span></p>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">?viewIndex=1&amp;oid=2&amp;ot=1&amp;max=true#Live</span></div>
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<h1 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5; font-size: 16pt; margin-left: 18pt;"><strong><span style="color: #212529; font-size: 11pt;">Adding Cameras</span></strong></h1>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Click on the Server icon  at the top left of the Agent UI and &#8220;Add Device&#8221; under </span><strong><span style="color: #212529; font-size: 11pt;">Devices</span></strong><span style="color: #212529; font-size: 11pt;">. Or in </span><a href="https://www.ispyconnect.com/userguide-agent-live.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">Live View</span></a><span style="color: #212529; font-size: 11pt;"> click on the Edit icon  at the bottom right and &#8220;Add New Device&#8221;</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="font-size: 11pt;"><img decoding="async" width="299" height="426" class="wp-image-10152 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-5-2.jpeg" alt="https://ispycontent.azureedge.net/img/Agent/motion/adddevice.jpg" title="iSpy Software User Guide 12" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-5-2.jpeg 299w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-5-2-211x300.jpeg 211w" sizes="(max-width: 299px) 100vw, 299px" /></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Choose from the available list. To start the wizard, which walks you through discovering devices on the local network and uses the Agent camera database to connect to your camera click on &#8220;IP Camera Wizard&#8221;. If you have an ONVIF compatible camera click on &#8220;ONVIF&#8221;. If you have an RTSP or MJPEG or other URL already for your camera click on Video Source or if you are adding an audio source like a local USB microphone or other network audio source click on &#8220;Audio Source&#8221;.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="background: #212529; width: 0; height: .75pt; display: inline-block;"><span style="display: none;">.</span></span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><span style="color: #212529; font-size: 11pt;">Configuration</span></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="font-size: 11pt;"><img decoding="async" width="299" height="426" class="wp-image-10153 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-7-3.jpeg" alt="https://ispycontent.azureedge.net/img/Agent/motion/adddevice-config.jpg" title="iSpy Software User Guide 13" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-7-3.jpeg 299w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-7-3-211x300.jpeg 211w" sizes="(max-width: 299px) 100vw, 299px" /></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">The second step when adding a new device is to setup some basic features. If you check &#8220;Alerts&#8221; Agent will setup your camera with a simple motion detector so it&#8217;s ready to raise Alert events. To record when Agent detects motion check the &#8220;Record on Detect&#8221; option. If you have a high resolution camera you can check &#8220;Resize&#8221; to reduce the resolution of it and save some CPU usage. &#8220;Record Raw&#8221; means that Agent will record the stream directly from the camera to disk without encoding it which can dramatically reduce resource usage. Raw Record is only available for network video sources (not USB cameras or other local devices like Desktop streams). All of these options can be edited later.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="background: #212529; width: 0; height: .75pt; display: inline-block;"><span style="display: none;">.</span></span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><span style="color: #212529; font-size: 11pt;">Using the Wizard</span></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="font-size: 11pt;"><img loading="lazy" decoding="async" width="496" height="513" class="wp-image-10154 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-9-1.jpeg" alt="https://ispycontent.azureedge.net/img/Agent/motion/addcamera-wizard-1.jpg" title="iSpy Software User Guide 14" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-9-1.jpeg 496w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-9-1-290x300.jpeg 290w" sizes="auto, (max-width: 496px) 100vw, 496px" /></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Start by typing the name of your camera manufacturer. Agent will provide suggestions. </span><strong><span style="color: #212529; font-size: 11pt;">Click on a suggestion to select it</span></strong><span style="color: #212529; font-size: 11pt;">. If your manufacturer isn&#8217;t known or isn&#8217;t listed you can choose &#8220;Unlisted&#8221; or if the model isn&#8217;t listed you can choose &lt;Manufacturer&gt;: Unlisted. Agent will use this to narrow down the addresses it will try to get a video connection (using just Unlisted may take a while as Agent has a database of tens of thousands of cameras).</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Next enter your camera username and password. These should be the details you enter into the web or app interface to login to your camera (</span><strong><span style="color: #212529; font-size: 11pt;">not</span></strong><span style="color: #212529; font-size: 11pt;"> your iSpyConnect.com login details!)</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Enter the Channel (usually 0 for IP cameras but if you have a DVR with multiple cameras attached to it this might be a different number)</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="font-size: 11pt;"><img loading="lazy" decoding="async" width="497" height="749" class="wp-image-10155 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-10-1.jpeg" alt="https://ispycontent.azureedge.net/img/Agent/motion/addcamera-wizard-2.jpg" title="iSpy Software User Guide 15" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-10-1.jpeg 497w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-10-1-199x300.jpeg 199w" sizes="auto, (max-width: 497px) 100vw, 497px" /></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Next you will need to find or enter the Network Address of your camera. Agent can discover local addresses automatically. There&#8217;s usually not a lot of information available about the devices from the network scan unfortunately so this might take a bit of trial and error. Click on the Device name to open the address up in a web browser (if you&#8217;re on the same network Agent is running on) and if it&#8217;s your IP camera click &#8220;Use&#8221; next to it. Alternatively you can enter your network address manually. This should be formatted like http://IP-</span><span style="color: #212529; font-size: 11pt;">ADDRESS:PORT or https://WEB-ADDRESS:PORT if you are adding a camera from an internet address. Click the  icon to make Agent re-scan your network for devices.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Tip:</span></strong><span style="color: #212529; font-size: 11pt;"> It&#8217;s important to setup your IP cameras with static IP addresses on your local network. If the IP address changes then Agent won&#8217;t be able to connect to it. You can usually do this via your router configuration. There&#8217;s a good guide for this </span><a href="https://www.howtogeek.com/184310/ask-htg-should-i-be-setting-static-ip-addresses-on-my-router/" target="_blank" rel="noopener nofollow"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">here </span></a></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="font-size: 11pt;"><img loading="lazy" decoding="async" width="493" height="315" class="wp-image-10156 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-11-1.jpeg" alt="https://ispycontent.azureedge.net/img/Agent/motion/addcamera-wizard-3.jpg" title="iSpy Software User Guide 16" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-11-1.jpeg 493w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-11-1-300x192.jpeg 300w" sizes="auto, (max-width: 493px) 100vw, 493px" /></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">When you have selected an address Agent will use the information you provided to scan the camera for available video endpoints. The ones it finds are provided in a list. Click &#8220;Use&#8221; to select it and finish adding the camera.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><strong><span style="color: #212529; font-size: 11pt;">Tip:</span></strong><span style="color: #212529; font-size: 11pt;"> Try to choose an IP Camera option (instead of MJPEG or JPEG). IP Camera options frequently have audio and better framerates.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">If nothing is found double check the details you entered are correct. You may need to contact the manufacturer and ask them how to connect directly to their camera video streams and then add a device using &#8220;Video Source&#8221; and manually configure the video stream URL instead of using the Wizard, or if it supports ONVIF then add it as an ONVIF device instead.</span></p>
<h1 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5; font-size: 16pt; margin-left: 18pt;"><strong><span style="color: #212529; font-size: 11pt;">Live View</span></strong></h1>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">The live view is where you watch live streams from your devices. You can setup multiple live views in Agent and add whatever devices you like to them. Agent will intelligently arrange your devices to maximise the available space on whatever device you are using.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="font-size: 11pt;"><img loading="lazy" decoding="async" width="1001" height="706" class="wp-image-10157 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-19-2.jpeg" alt="Example live panel" title="iSpy Software User Guide 17" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-19-2.jpeg 1001w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-19-2-300x212.jpeg 300w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-19-2-768x542.jpeg 768w" sizes="auto, (max-width: 1001px) 100vw, 1001px" /></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="background: #212529; width: 0; height: .75pt; display: inline-block;"><span style="display: none;">.</span></span></p>
<h2 style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5; font-size: 13pt;"><strong><span style="color: #212529; font-size: 11pt;">Panel markers</span></strong></h2>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">The live view has some markers to provide device state and recording status:</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="font-size: 11pt;"><img loading="lazy" decoding="async" width="375" height="248" class="wp-image-10158 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-21-2.jpeg" alt="Panel markers" title="iSpy Software User Guide 18" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-21-2.jpeg 375w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-21-2-300x198.jpeg 300w" sizes="auto, (max-width: 375px) 100vw, 375px" /></span></p>
<div class="ul" style="margin: 0;">
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">Blue border on left and bottom</span></strong><span style="color: #212529; font-size: 11pt;"> &#8211; This signifies which device is currently selected. The controls at the bottom left will apply to this device. Click on a device to select it.</span></div>
</div>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">Red &#8220;REC&#8221; symbol at top right</span></strong><span style="color: #212529; font-size: 11pt;"> &#8211; This device is currently recording</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">Red flashing border at top and right</span></strong><span style="color: #212529; font-size: 11pt;"> &#8211; The device is in an alert state</span></div>
</div>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><strong><span style="color: #212529; font-size: 11pt;">Orange flashing border at top and right</span></strong><span style="color: #212529; font-size: 11pt;"> &#8211; The device has detected motion</span></div>
</div>
</div>
<h2 style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5; font-size: 13pt;"><strong><span style="color: #212529; font-size: 11pt;">Buttons/ Icons</span></strong></h2>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">The live view has icons along the bottom for controlling the selected device and the view itself. Buttons on the left control the current active device in the UI and on the right control the current View. The buttons on the left can change depending on what type of device is selected and what state it is currently in. Mouse-over the buttons to see a tool-tip explaining what they do and optional shortcut keys.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Buttons you may see in the device (left) section include:</span></p>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Power on / off the device (enable / disable it in Agent)</span></div>
</div>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Edit the device</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Start/ Stop manual recording</span></div>
</div>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Take a photo</span></div>
</div>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Trigger a manual alert</span></div>
</div>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Open tasks for the device</span></div>
</div>
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<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Go to this devices recordings</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Go to this devices photos</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Play back last 20 seconds from the current recording (only works if the device is currently recording in Raw mode)</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Buttons you may see in the view (right) section include:</span></p>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Open the volume control</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> Edit the view (arrange devices)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Start/ Stop playback of the live view</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Open the views menu</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Start/ Stop talk</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Show/ Hide the PTZ controller (you can change the type of PTZ controller that is displayed in the account menu &#8211; theme settings)</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Show PTZ presets</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Previous View</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;"> &#8211; Next View</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2;"><span style="background: #212529; width: 0; height: .75pt; display: inline-block;"><span style="display: none;">.</span></span></p>
<h2 style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5; font-size: 13pt;"><strong><span style="color: #212529; font-size: 11pt;">Using Views</span></strong></h2>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="color: #212529; font-size: 11pt;"><img loading="lazy" decoding="async" width="301" height="1065" class="wp-image-10159 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-23-1.jpeg" alt="Editing views" title="iSpy Software User Guide 19" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-23-1.jpeg 301w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-23-1-85x300.jpeg 85w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-23-1-289x1024.jpeg 289w" sizes="auto, (max-width: 301px) 100vw, 301px" /></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Click the views icon  at bottom right to open the views menu. Each view shows a preview of the </span><a href="https://www.ispyconnect.com/userguide-agent-layouts.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">layout</span></a><span style="color: #212529; font-size: 11pt;"> that is associated with it. Click on a view button to switch to that view. If you set </span><strong><span style="color: #212529; font-size: 11pt;">Cycle</span></strong><span style="color: #212529; font-size: 11pt;"> to a non-zero number like 3, Agent will automatically cycle through any views containing devices every 3 seconds. </span><strong><span style="color: #212529; font-size: 11pt;">Default View</span></strong><span style="color: #212529; font-size: 11pt;"> sets the view that Agent first displays when you open the browser.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">To edit the view (add devices to the view, rename, change layout etc) click on the edit icon  at </span><strong><span style="color: #212529; font-size: 11pt;">bottom right</span></strong><span style="color: #212529; font-size: 11pt;">.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">To manually cycle through configured views from the live screen use the  and  controls (note: these will only show views you have added devices to)</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">See </span><a href="https://www.ispyconnect.com/userguide-agent-layouts.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">layouts</span></a><span style="color: #212529; font-size: 11pt;"> for more information on using and customising layouts.</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="background: #212529; width: 0; height: .75pt; display: inline-block;"><span style="display: none;">.</span></span></p>
<h2 style="margin-top: 0pt; padding-top: 0; margin-bottom: 0pt; padding-bottom: 0; line-height: 1.2; color: #2e74b5; font-size: 13pt;"><strong><span style="color: #212529; font-size: 11pt;">Using the PTZ Controller</span></strong></h2>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">Click on the  icon to show/ hide the PTZ controller. Click on a device in the live view to select it and then you can use the PTZ controller to control it. Make sure you have configured PTZ on the device &#8211; edit the device and see </span><a href="https://www.ispyconnect.com/userguide-agent-editing-cameras.aspx#ptz" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">See PTZ</span></a><span style="color: #212529; font-size: 11pt;">.</span></p>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Click and drag on the background of the control to move it around the live viewer.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Click and drag the round joystick controls with the mouse or touch and move them to control the PTZ on your camera.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">With the PTZ controller displayed you can use the numpad arrow keys and numpad +/- to zoom.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Click or tap on the blue arrows or + / &#8211; on the zoom control for step movements.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">You can show/ hide the PTZ control with the middle mouse button.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">For digital PTZ you can use the mouse wheel on desktop to zoom in and out or pinch and swipe gestures on touch devices without the PTZ control showing. When zoomed in you can click and drag to move the zoomed area around.</span></div>
</div>
</div>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><span style="color: #212529; font-size: 11pt;">Gamepad/ Joystick control:</span></h3>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;">As of v3.9.7.0+ Agent supports PTZ via gamepad controls:</span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-size: 12pt;"><span style="color: #212529; font-size: 11pt;"><img loading="lazy" decoding="async" width="500" height="305" class="wp-image-10160 size-full" src="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-25-2.jpeg" alt="Controlling Agent DVR with a joystick" title="iSpy Software User Guide 20" srcset="https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-25-2.jpeg 500w, https://www.dvrcms.com/wp-content/uploads/2023/11/Picture-25-2-300x183.jpeg 300w" sizes="auto, (max-width: 500px) 100vw, 500px" /></span></p>
<h3 style="margin-top: 0pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; font-weight: bold; font-size: 13.5pt;"><span style="color: #212529; font-size: 11pt;">Tips:</span></h3>
<div class="ul" style="margin: 0;">
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">To maximise a device click on it to select it then click it again. If you have setup your camera with a high res record URL and a low res live URL you can set Agent to use the High res stream when your device is maximised &#8211; to do this edit the device, click to edit video source settings (&#8220;&#8230;&#8221; button next to Source Type on the General tab) and select the Advanced tab. Check the option &#8220;Use record stream when maximised&#8221;.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Click on a device to select it. When a device is selected you can use the device controls at bottom left to switch it on/ off, start/ stop recording, take photos, trigger manual alerts or edit and run custom </span><a href="https://www.ispyconnect.com/userguide-agent-tasks.aspx" rel="nofollow noopener" target="_blank"><span style="text-decoration: underline; color: #0d6efd; font-size: 11pt;">tasks</span></a><span style="color: #212529; font-size: 11pt;">.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">You can add microphones as well as cameras to the live view &#8211; Configure how the microphone displays by editing the &#8220;Display Style&#8221; when editing the Microphone on the General tab, you can choose from Analyzer, Level or Historical.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Use the  menu at bottom right to access other features like RTMP broadcast, start talk, play/ pause live video and lock/ unlock the layout positions.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">Agent indicates which device is selected with a highlight line around the left and bottom of the device. Alerting devices will also have red flashing lines around the top and right.</span></div>
</div>
<div class="li" style="margin: 0;">
<div style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2; margin-left: 36pt;"><span style="display: inline-block; position: relative; text-indent: -18pt; color: #212529; font-size: 10pt;"><span style="position: absolute; top: -0.34em; left: 0; font-size: 2em;">•</span> </span><span style="color: #212529; font-size: 11pt;">If you assign a location to your camera it will also show next to the camera name and the background and border color will be set to the location color.</span></div>
</div>
</div>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="display: inline-block; height: 1em;"><span style="display: none;">.</span></span></p>
<p style="margin-top: 0pt; padding-top: 0; margin-bottom: 10pt; padding-bottom: 0; line-height: 1.2;"><span style="display: inline-block; height: 1em;"><span style="display: none;">.</span></span></p>
<p style="margin-top: 5pt; padding-top: 0; margin-bottom: 5pt; padding-bottom: 0; line-height: 1.2;"><span style="display: inline-block; height: 1em;"><span style="display: none;">.</span></span></p>
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		<title>10 Best Free Security Camera Software</title>
		<link>https://www.dvrcms.com/10-best-free-security-camera-software/</link>
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		<dc:creator><![CDATA[admin]]></dc:creator>
		<pubDate>Thu, 04 May 2023 20:15:33 +0000</pubDate>
				<category><![CDATA[PC Software]]></category>
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					<description><![CDATA[10 Best Free Security Camera Software, Figuring out which is the best security camera software is never easy. This is ... <p class="read-more-container"><a title="10 Best Free Security Camera Software" class="read-more button" href="https://www.dvrcms.com/10-best-free-security-camera-software/#more-193" aria-label="Read more about 10 Best Free Security Camera Software">Read More</a></p>]]></description>
										<content:encoded><![CDATA[<p>10 Best Free Security Camera Software, Figuring out which is the best security camera software is never easy. This is because most of the software you find online says it is free&#8230;until you download their software and it tries to charge you.</p>
<p>Here is a review of the best security camera software, and every single one has a free option. Share this article on social media if you find the right camera software for you.</p>
<p>But if you are new in this field, then you might want to know some basic technique terms introduced following, before we jump to choose the best security camera software.</p>
<h2>What Is an IP Camera?</h2>
<p>When people say, “IP camera,” they usually mean a camera that uses the Internet in some way so that it may do its job. A typical CCTV camera connects a camera to a computer via a wire. An IP camera can connect over the Internet.</p>
<p>Sometimes, the connection is remote. This means that the camera may be in one location and still be connected to another computer that is miles away.</p>
<p>However, many IP cameras are installed in a home and only travel a few feet/meters to the nearest computer. In short, an IP camera doesn&#8217;t need a local recording device because the signal can be sent over the Internet or with a Wi-Fi connection.</p>
<p>Read More : <a href="https://www.dvrcms.com/cms-software/19/top-10-contact-form-plugins/">Top 10 Contact Form Plugins</a></p>
<h2>What Is Camera Software Used for?</h2>
<p>Most people and businesses use camera software to connect their cameras to their computers or their Smartphones. This is often cheaper than buying dedicated recording hardware. The camera and its software are usually used to monitor camera feeds that are life, and to records them onto a hard drive or to the Cloud.</p>
<h2>How Do You Pick the Best Security Camera Software?</h2>
<p>In most cases, the best software is simply the software that works with your cameras, and that offers all the functions you need. Compatibility is the first concern, but you also want it to work well with your device. For example, if your cameras have a zoom function, but your software doesn&#8217;t allow zooming, then that piece of software is not the best one for you.</p>
<p>For example, if you are using Linux, then you want Linux security camera software. And, some people insist that their software allows them to monitor their cameras from their Smartphones. The great thing about free security camera software is that you can test it out first without the risk of losing your money.</p>
<h2>10 Best Free Security Camera Software</h2>
<p>Now let’s have a look at the 10 best free security camera software with very comprehensive choosing details.</p>
<h4 class="heading">1. <a href="https://www.netcamstudio.com/Pricing" rel="nofollow noopener" target="_blank">NetCam Studio</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/netcam-studio.jpg" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 31"></p>
<p>There is a free version of NetCam Studio, but if you want something more powerful, then you can buy one of their licenses. These licenses allow you to use the software for as long as you like, and they will update the software for up to two years after purchase.</p>
<p>After the two-year period, you can keep the software running as normal, but if you want upgrades, then you will have to buy them. Upgrades shouldn&#8217;t be needed unless you buy a new piece of camera hardware and it requires a new type of camera software.</p>
<p><b>The NetCam Studio Features</b></p>
<p>If you go for the free version of NetCam Studio, then you get to use a camera feed from two sources. There is a watermark added to the camera images, and you get five-day notifications. There is also community support.</p>
<p>The paid features include up to 64 sources, no watermarks, 250-day notifications, and you get priority support. After the 250 days is up, you may buy upgrades in order to keep the notification system going.</p>
<p><b>Pros</b></p>
<p>The free version does not expire in any way besides the notifications</p>
<p>You are able to use this software with a wide variety of camera brands</p>
<p>Updates are frequent enough to tackle most system-breaking bugs</p>
<p><b>Cons</b></p>
<p>The interface needs updating to make it more user friendly</p>
<p>They need to better explain the “Add Source” procedure</p>
<p>Troubleshooting audio problems is very difficult</p>
<h4 class="heading">2. <a href="https://www.security-eye-software.com/" rel="nofollow noopener" target="_blank">Security Eye</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/security-eye.jpg" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 32"></p>
<p>The reason Security Eye ranks so highly is that it is a professional piece of software that somebody decided should be free. It is not open source security camera software, but the developers have decided that it should be free. There used to be a free version where you would get 2 hours of free surveillance per day for free, but in 2019 the company removed its payment system. Will they keep it up or go back to paid subscriptions? Who knows, but you should get it while it is still free (if you can).</p>
<p><b>Security Eye Features</b></p>
<p>You can use a timer to determine when the video feed should start. You can capture images as JPEGs and then compress them. The system also allows you to receive alerts via a loudspeaker. It works with motion-detection devices too.</p>
<p><b>Pros</b></p>
<p>It comes with the Xvid MPEG-4 Codec</p>
<p>The full version has no nag screen or recording limit</p>
<p>The Security Eye interface is pretty modern for what is essentially a free piece of software</p>
<p><b>Cons</b></p>
<p>Demands 1GB of RAM and 2GB of HHD space</p>
<p>Requires at least an Intel Pentium 1.8 processor</p>
<p>The icons should be more intuitive</p>
<h4 class="heading">3. <a href="https://www.perfect-surveillance.com/" rel="nofollow noopener" target="_blank">Perfect Surveillance</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/perfect-surveillance.jpg" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 33"></p>
<p>There are three types of free security camera software for you to choose from. There is one for IP cameras, one for web cameras, and there is a piece of viewing software that people may use if they do not have something like VLC video viewer installed.</p>
<p><b>Perfect Surveillance Features</b></p>
<p>Simple icons and a clear interface is a great benefits. Determine when the cameras start monitoring and set up your own layouts to suit your viewing style.</p>
<p><b>Pros</b></p>
<p>A simple program that works in a very uncomplicated manner</p>
<p>Most of its icons are intuitive to where you can guess what they do</p>
<p>The Perfect Surveillance system has motion detection and allows you to monitor up to 64 devices</p>
<p><b>Cons</b></p>
<p>Installing seems overly long and bloated</p>
<p>There are not enough instructions on how to get your cameras connected</p>
<p>They do not explain how to capture and export screenshots</p>
<h4 class="heading">4. <a href="https://www.ivideon.com/" rel="nofollow noopener" target="_blank">iVideon</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/ivideon.jpg" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 34"></p>
<p>There are times when a piece of free software simply does its job good enough to warrant no complaints, and that is exactly what iVideon offers. There are plenty of ways it can be improved, but there is nothing about it that demands harsh criticism.</p>
<p><b>iVideon Features</b></p>
<p>One of its most advertised features is facial recognition, but it is not very accurate. It does allow for very good mobile usage. You can view live and recorded footage on your desktop or mobile device. It is also available for Mac OS X and Linux.</p>
<p><b>Pros</b></p>
<p>Online home use and access is completely full-featured and freeware</p>
<p>It has smart notifications and has its own desktop and mobile apps</p>
<p>it doesn&#8217;t take long to learn how to use the iVideon interface</p>
<p><b>Cons</b></p>
<p>Seems rather light on features</p>
<p>Installing and connecting cameras requires a better tutorial</p>
<p>Embedding live video on your website is trickier than it first seems</p>
<h4 class="heading">5. <a href="https://felenasoft.com/xeoma/en/" rel="nofollow noopener" target="_blank">Xeoma</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/xeoma.jpg" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 35"></p>
<p>This program has plenty of features, but most of them are locked off to free users. It takes over too long to learn how to use the system, but it may be worth it if you have many cameras. The paid version has all sorts of perks from SMS texts to system health monitoring.</p>
<p><b>Xeoma Features</b></p>
<p>The lite version is the free version. It allows you to add four cameras with up to six modules in each chain. You can test out and use the lite version as long as you like, or you can get a free trial of the larger fully-featured program.</p>
<p><b>Pros</b></p>
<p>Record and monitor from four cameras</p>
<p>Updates are very frequent</p>
<p>This software works with mostly every type of camera</p>
<p><b>Cons</b></p>
<p>Around 90% of features are locked off to free users.</p>
<p>Xeoma is difficult to learn and set up</p>
<p>Connecting many cameras is difficult because the system is difficult to learn as a whole</p>
<h4 class="heading">6. <a href="http://geniusvision.net/community.html" rel="nofollow noopener" target="_blank">Genius Vision</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/genius-vision.jpg" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 36"></p>
<p>The Genius Vision system is a fairly advanced piece of software that is probably best used for businesses. If used at home, then there are many features that may never be used. It also works on mobile devices too.</p>
<p><b>Genius Vision Features</b></p>
<p>There are plenty of features to play with, including a massive array of settings to fit the many types of camera that this program can be used with. You can even support the company through Patreon and get more extensions on the program.</p>
<p><b>Pros</b></p>
<p>Works in-depth with many types of camera</p>
<p>The tools are very sophisticated and accurate</p>
<p>The drop-down menus are complicated while also being thoughtfully laid out</p>
<p><b>Cons</b></p>
<p>Getting paid upgrades is trickier than just buying on their website</p>
<p>Setting up the remote features is difficult</p>
<p>You have to figure out most of how to use the program based on which camera you have connected</p>
<h4 class="heading">7. <a href="https://www.deskshare.com/ip-camera-viewer.aspx" rel="nofollow noopener" target="_blank">Deskshare IP Camera Viewer</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/deskshare.gif" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 37"></p>
<p>The Deskshare IP Camera Viewer company has a great piece of security camera software that they repackage into many different names and then give away on their website. They do this because the software comes with lots of unwanted bloatware that the company is paid to promote. The sad part is that many other websites will replace this bloatware with Trojan viruses, which means it is difficult to get a clean version of this program.</p>
<p><b>Deskshare IP Camera Viewer Features</b></p>
<p>Live recording, playback, and split-screen is all available. You can use up to 4 cameras at a time, and it works with 2200 different camera models. If your hardware allows it, then you can pan, tilt and zoom your camera.</p>
<p><b>Pros</b></p>
<p>It is compatible with many types of camera brand</p>
<p>You can set up floating surveillance windows if you want</p>
<p>Adjust the properties of each camera individually</p>
<p><b>Cons</b></p>
<p>Installing is very difficult to do correctly</p>
<p>Comes with bloatware and/or unwanted content</p>
<p>The IP software has the least features of all the Deskshare camera software</p>
<h4 class="heading">8. <a href="https://anycam.io/" rel="nofollow noopener" target="_blank">Anycam</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/anycam.jpg" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 38"></p>
<p>The Anycam system is a very average piece of software, but it works with most any type of camera. The interface is basic but easy to use and easy to set up. You will discover that the free version is only limited in terms of record time, you can still use all its features.</p>
<p><b>Anycam Features</b></p>
<p>Anycam is mostly featureless. It works with motion-detection cameras. It allows for video recording and playback. Plus, you can watch a live feed. Other than that, there is very little you can do with this basic-but-effective piece of software.</p>
<p><b>Pros</b></p>
<p>The program seems to work with any type of camera</p>
<p>Anycam has a paid version where you only make a one-time payment and get free lifetime updates</p>
<p>Installing and setup is very easy</p>
<p><b>Cons</b></p>
<p>Trying to find specific events on the timeline is very fiddly</p>
<p>The free version only allows two cameras to be linked</p>
<p>The recording is very limited with the free version</p>
<h4 class="heading">9. <a href="https://www.contaware.com/donationware-license.html" rel="nofollow noopener" target="_blank">ContaCam</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/contacam.jpg" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 39"></p>
<p>In the strictest terms, this piece of software is not free. The developers ask you for a donation, but there is nothing forcing you to give them one. Plus, you can try the software, and then if it turns out to be brilliant, then you can always go back and donate to them.</p>
<p><b>ContaCam Features</b></p>
<p>Despite seeming very complicated, the interface is actually very self-explanatory. At first glance, it looks overly condensed and full of features, but each explains itself very well. You can configure the cameras very precisely to the point where you can even specify within which seconds it starts and stops.</p>
<p><b>Pros</b></p>
<p>A rather advanced piece of software</p>
<p>The interface layout is very condensed without being confusing</p>
<p>You can use web servers, the Internet, or intranet to receive live feeds</p>
<p><b>Cons</b></p>
<p>The interface has no aesthetic decoration at all</p>
<p>ContaCam takes a long time to learn through trial and error testing</p>
<p>The developers say this will never work with mobile devices</p>
<h4 class="heading">10. <a href="https://www.softpedia.com/get/Security/Security-Related/Agent-DVR.shtml" rel="nofollow noopener" target="_blank">Agent DVR</a></h4>
<p align="center"><img decoding="async" src="https://images.wondershare.com/filmora/article-images/agent-dvr.jpg" alt="best free security camera software" width="650" title="10 Best Free Security Camera Software 40"></p>
<p>The great thing about Agent DVR is that it is completely free because it is freeware. The sad part is that it was created by a developer who went on to finer things and left the program lodged on a few high-use servers. It is now being passed around freeware websites, which means it is sometimes difficult to find a clean version. Nevertheless, it is a fine piece of camera software that still works for many types of cameras.</p>
<p><b>Agent DVR Features</b></p>
<p>The Agent DVR software allows for video surveillance with a live feed, and for recording. You can use it with motion-detection software, and it still works for many different types of cameras. It uses a reliable SSL algorithm for its signal encryption, and it is very lightweight, which means it is not a big drain on your device’s CPU.</p>
<p><b>Pros</b></p>
<p>A very simple and lightweight piece of software</p>
<p>Works all the way back to Windows 7</p>
<p>It still works with motion detection systems</p>
<p><b>Cons</b></p>
<p>Agent DVR will become more obsolete as newer cameras appear over the coming years</p>
<p>Updates will never occur beyond Windows 10</p>
<p>The interface looks very dated compared to the modern camera software</p>
<h2>Conclusion</h2>
<p>As you can tell by this article, getting good security camera software is difficult because there is so much to choose from. Plus, installing is often an issue, as is companies trying to nag-free users into paying. There is also the issue of connecting cameras and the problem with tagged-on viruses and bloatware.</p>
<p>Nevertheless, there is plenty to try without having to pay, so that is a positive. What do you think?</p>
<p>Have any of these worked for you? Ask your friends on social media, start a discussion, and share this article to help others discover the best free security camera software.</p>
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