How to factory reset Arlo devices

This article applies to:

FLW2001  AVD2001  AVD1001  AC2001  AAD1001  AC1001  SH1001  MS1001  VMB5000  VMB4540  VMB4500  VMB4000  VMB3500  VMB3000  VMB3010  ABB1000  ASB1001  VMC5040  VMC4040P  FB1001  VMC4041P  VMC4050P  VMC4060P  VMC2020  VMC2040  VMC2030  VMC2032  VMC3060  VMC2060  VMC3050  VMC2050  VMC3052  VMC2052  VML2030  VML4030  VMC3040  VMC3040S  ABC1000

How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset and re-sync my Arlo camera?

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.

3.Tap or click on the camera you want to reset.

4.Tap or click .

5.Tap or click the Device Name.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm that you want to remove the camera from your account.

8.Return to the Devices page.
Note: Make sure you are on the correct Location.

9.Tap or click .

10.Select your Arlo device.

11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

How to factory reset Arlo devices

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline:

1.Unmount your camera and find the Sync Button. The location of the Sync button varies for different camera models.
Arlo Pro 3, Pro 4, Pro 5S, Pro 3 Floodlight Camera, Ultra, Ultra 2, and Go 2:
Release the camera from the camera housing to access the Sync button:

2.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Blue, then release the button.
Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.

3.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

4.Tap or click Devices.

5.Tap or click on the camera you want to reset.

6.Tap or click .

7.Tap or click the Device Name.

8.Tap or click Remove Device.

9.Tap or click Yes to confirm that you want to remove the camera from your account.

10.Return to the Devices page.
Note: Make sure you are on the correct Location.

11.Tap or click .

12.Select your Arlo device.

13.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

14.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset and re-sync my Arlo camera?

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

How do I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How can I factory reset my Arlo SmartHub or Base Station?

WARNING:

To perform a factory reset on your Arlo SmartHub or Base Station:

To reconnect your Arlo SmartHub or Base Station to your Arlo account:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.
Note: Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap or click .

4.Select Base Station/Hub.

5.Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.

How can I factory reset my Arlo SmartHub or Base Station?

This article is for the Arlo Secure App experience with Library. If you have the Arlo Secure App experience with Feed, visit: How can I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

WARNING:

To perform a factory reset on your Arlo SmartHub or Base Station:

To re-add and set up your Arlo SmartHub or Base Station:

How do I factory reset my Arlo Wired Floodlight Camera?

This article applies to:

FLW2001

Factory resetting the Arlo Wired Floodlight Camera returns it to the default settings.

To Factory Reset the Arlo Wired Floodlight Camera:

1.Press and hold the SYNC Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Wired Floodlight Camera from the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the Arlo Wired Floodlight Camera device card.

4.Tap .

5.Tap the name of your Arlo Wired Floodlight Camera at the top of the Device Settings screen.

6.Tap Remove Device.

How do I factory reset my Arlo Essential Outdoor Camera (2nd Generation)?

This article applies to:

VMC3050  VMC2050  VMC3052  VMC2052

Factory resetting your Arlo Essential Outdoor Camera (2nd Generation) returns it to default settings.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the device Pairing Button:

1.Press and hold the Pairing Button on the top of the camera for 15 seconds.

2.When the camera LED starts blinking amber, release the Pairing Button to trigger a factory reset.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select the camera you wish to reset.

4.Tap .

5.Tap the Device Name.

6.Tap Remove Device.

7.Tap Yes to confirm.

To reconnect the Arlo Essential Outdoor Camera (2nd Generation) to your Arlo account:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

2.Tap .

3.Select Cameras > Essential Series > Essential Cameras 2nd Generation.

4.Follow the in-app instructions.

How do I factory reset my Arlo Essential Indoor Camera?

This article applies to:

VMC2040  VMC3060  VMC2060

Factory resetting your Arlo Essential Indoor Camera returns it to the default settings.

To Factory Reset your Arlo Essential Indoor (2nd Generation) Camera:

1.Press and hold the Pairing Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To Factory Reset your Arlo Essential Indoor Camera:

1.Press and hold the Sync Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks blue after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Essential Indoor Camera from the Arlo Secure App:

For the Arlo Secure experience with Feed:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the Arlo Essential Indoor Camera device card.

4.Tap .

5.Tap the name of your Arlo Essential Indoor Camera at the top of the Device Settings screen.

6.Tap Remove Device.

For the Arlo Secure experience with Library:

To re-add your Arlo Essential Indoor Camera to the Arlo Secure App:

For the Arlo Secure experience with Feed, visit:

For the Arlo Secure experience with Library, visit:

How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

This article applies to:

AVD4001  AVD3001  AVD2001  AVD1001

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Video Doorbell?

Factory resetting your Arlo Video Doorbell returns it to the default settings.

If the Arlo Video Doorbell is online, factory reset the device in the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the device card for your doorbell.

4.Tap .

5.Tap the device name at the top of the Device Settings screen.

6.Tap Remove Device.

If the Arlo Video Doorbell is offline, factory reset the device using the reset button:

For the Arlo Video Doorbell (2nd Generation):

1.Locate the release pin that came with your Arlo Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.

2.Press and hold the Pairing button on the back of the Arlo Video Doorbell for about 15 seconds.

The LED in front of the device flashes Amber when it successfully begins the reset process. After the reset is complete, the LED turns to blue and it is ready for pairing.

For the Arlo Essential Video Doorbell Wire-Free and Arlo Essential Video Doorbell Wired:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.

2.Press and hold the Reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.

The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the reset process.

After you factory reset your Video Doorbell, you must add it to your account again:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location (where you want the Arlo Video Doorbell added) is selected.
For more information, visit: How do I switch my Location in the Arlo Secure App?

2.Tap  and select Add a Device.

3.Select Doorbells & Chimes.

4.Select your specific Video Doorbell model.

5.Follow the in-app instructions.

How do I factory reset my Arlo Essential Video Doorbell?

This article applies to:

AVD2001  AVD1001

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

Factory resetting your Arlo Essential Video Doorbell returns it to default settings.

To factory reset your Arlo Essential Video Doorbell in the Arlo Secure App if the device is online:

To factory reset your Arlo Essential Video Doorbell with the reset button on the device:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paperclip or a similar object.

2.Press and hold the reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.

Note: The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the factory reset process.

To remove your Arlo Essential Video Doorbell from the wall mount, visit: How do I remove my Arlo Essential Video Doorbell from the wall mount?

How do I factory reset my Arlo Chime or Chime 2?

This article applies to:

AC2001  AC1001

Factory resetting your Arlo Chime or Chime 2 returns it to default settings. After the factory reset you will need to remove the device from the Arlo Secure App and then follow the in-app setup process to use your Arlo Chime or Chime 2 again.

To factory reset your Arlo Chime or Chime 2:

To remove the Arlo Chime or Chime 2 from the Arlo Secure App and add it back to your Arlo system:

For the Arlo Secure App with Feed:

For the Arlo Secure App with Library:

How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

This article applies to:

VMC2020  VMC2030  VMC2032

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Spotlight Camera?

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.

3.Tap or click on the camera you want to reset.

4.Tap or click .

5.Tap or click the Device Name.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm that you want to remove the camera from your account.

8.Return to the Devices page.
Note: Make sure you are on the correct Location.

9.Tap or click .

10.Select your Arlo device.

11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.
Note: If your camera is Offline when you remove it, the camera will not be reset.

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline:

2.Press the Sync button for 1 second and wait for the camera LED to turn on.

3.Press and hold the Sync button for about 15 seconds, until the camera LED blinks Amber, then release the button. Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.

4.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

5.Tap or click Devices.

6.Tap or click on the camera you want to reset.

7.Tap or click .

8.Tap or click the Device Name.

9.Tap or click Remove Device.

10.Tap or click Yes to confirm that you want to remove the camera from your account.

11.Return to the Devices page.
Note: Make sure you are on the correct Location.

12.Tap or click .

13.Select your Arlo device.

14.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

15.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset my Arlo Essential Spotlight Camera?

This article applies to:

VMC2020  VMC2030  VMC2032

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit:  How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account. You must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

How do I factory reset the Arlo Keypad Sensor Hub?

This article applies to:

SH1001

If you are having issues with your Arlo Keypad Sensor Hub, first try to restart the device. If problems persist you may need to perform a factory reset.

To restart your Arlo Keypad Sensor Hub using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on your Arlo Keypad Sensor Hub device card.

4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.

5.Tap Restart at the bottom of the screen.

6.Tap Yes to confirm.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To restart your Arlo Keypad Sensor Hub using the Keypad:

1.Press  on the Arlo Keypad Sensor Hub to set the Mode to Standby.

2.Enter your PIN on the Keypad and press ..

3.Press and hold the 5 button on the keypad for 10 seconds.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To factory reset the Arlo Keypad Sensor Hub using the Keypad:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.

• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.

◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?

• All Pro 5S cameras connected with SecureLink will need to be paired again.

◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?

1.Press  on the Arlo Keypad Sensor Hub to set the Mode to Standby.

2.Enter your PIN on the Keypad and press ..

3.On the Arlo Keypad Sensor Hub, press and hold the . and . buttons at the same time for 10 seconds.
The Keypad LEDs will flash white five times to indicate a factory reset.

• Note: After factory resetting the Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

To factory reset your Arlo Keypad Sensor Hub using the Arlo Secure App:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.

• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.

◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?

• All Pro 5S cameras connected with SecureLink will need to be paired again.

◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on your Arlo Keypad Sensor Hub device card.

4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.

5.Tap Remove Device at the bottom of the screen.

6.Tap Yes to confirm.

• Note: After you Factory Reset your Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

How do I factory reset the Arlo All-in-One Sensor?

This article applies to:

SH1001

Factory resetting the Arlo All-in-One Sensor returns it to default settings. After a factory reset, you must follow the setup process to pair the sensor with your Arlo Home Security System.

To reset the Arlo All-in-One Sensor:

The amber LED blinks slowly for five seconds to indicate a successful factory reset.

How do I factory reset the Arlo Wire-Free Outdoor Siren?

This article applies to:

SLB1001

If you are having issues with your Arlo Wire-Free Outdoor Siren, restart the device. If problems persist, perform a factory reset.

To restart the Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Outdoor Siren.

4.Tap the name of your device to access the Device Info screen.

5.Tap Restart at the bottom of the screen.

6.Tap Yes to confirm.

To restart the Arlo Wire-Free Outdoor Siren using the device:

To factory reset the Arlo Wire-Free Outdoor Siren using the device:

WARNING: Factory resetting your Arlo Wire-Free Outdoor Siren returns it to default settings. The Arlo Wire-Free Outdoor Siren is also removed from your Arlo account after a factory reset. You must follow the in-app setup process to use your Arlo Wire-Free Outdoor Siren after a factory reset.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

To factory reset your Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

WARNING: Factory resetting your Arlo Wire-Free Outdoor Siren returns it to default settings. The Arlo Wire-Free Outdoor Siren is also removed from your Arlo account after a factory reset. You must follow the in-app setup process to use your Arlo Wire-Free Outdoor Siren after a factory reset.

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Outdoor Siren.

4.Tap the name of your device to access the Device Info screen.

5.Tap Remove Device at the bottom of the screen.

6.Tap Yes to confirm.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

How do I factory reset the Arlo Wire-Free Keypad?

This article applies to:

KB1001

If you are having issues with your Arlo Wire-Free Keypad, first try to Restart the device. If problems persist you may need to perform a Factory Reset.

To Restart the Arlo Wire-Free Keypad using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Keypad device card.

4.Tap the name of your device at the top of the screen.

5.Tap Restart at the bottom of the Device Info screen.

6.Tap Yes to confirm.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Restart the Arlo Wire-Free Keypad using the device:

1.Press  to set the Mode to Standby.

2.Enter your PIN and press the check button.

3.Press and hold the 5-button for 10 seconds.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Factory Reset the Arlo Wire-Free Keypad using the Arlo Secure App:

WARNING:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Keypad device card.

4.Tap the name of your device at the top of the screen.

5.Tap Remove Device at the bottom of the Device Info screen.

6.Tap Yes to confirm.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How do I setup and install my Arlo Wire-Free Keypad?

To Factory Reset the Arlo Wire-Free Keypad using the device:

WARNING:

1.Press  to set the Mode to Standby.

2.Enter your PIN and press .

3.Press and hold the  and  buttons at the same time for 10 seconds.
The LEDs will flash white five times to indicate a factory reset.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How to I setup and install my Arlo Wire-Free Keypad?

How do I factory reset my Arlo Go camera?

This article applies to:

VML4030

If you factory reset your Arlo Go camera or remove it from your account, you forfeit all prepaid Arlo Mobile service for that monthly billing period. If you are using a different service provider, such as AT&T or Verizon, factory resetting your camera has no effect on your service provider account.

The easiest way to factory reset your Arlo Go camera is to remove it from your account.

If your Arlo Go camera is not in network coverage or is not connected to the cloud, you must scan a QR code to factory reset it.

To factory reset your Arlo Go camera while it is connected to the cloud:

To factory reset your Arlo Go camera when it is not connected to the cloud:

1.Press and release the sync button on the top of the camera.

You will hear a click.

2.Hold the camera about 4 to 8 inches (10 to 20 cm) in front of this QR code until you hear a chime:

To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?

How to factory reset an Arlo Q or Arlo Q Plus Camera

This article applies to:

VMC3040  VMC3040S

WARNING: Factory resetting the Arlo Q or Arlo Q Plus Camera returns it to the default settings. This means that you must follow the setup process in the Arlo Secure app to use the camera after a factory reset.

To perform a factory reset on the Arlo Q or Arlo Q Plus Camera:

Note: A factory reset will not remove the camera from the Arlo Secure App. You must remove Arlo Q from the Device list and reinstall the camera.

How to factory reset Arlo Baby

This article applies to:

ABC1000

Factory resetting Arlo Baby erases the current settings and removes the camera from your Arlo Secure App.

To Factory Reset Arlo Baby:

1.Use a paperclip to press and hold the Reset button for ten seconds.

2.Release the Reset button after ten seconds to return Arlo Baby to its factory settings.

3.Reinstall the device using the Arlo Secure App.

How do I perform a factory reset on my Arlo Bridge?

This article applies to:

AL1101  ABB1000

If your Arlo Bridge is already set up and you want to perform a factory reset using the Arlo Secure App:

Note: Your Arlo Bridge must be completely set up to reset your bridge using the Arlo Secure App.

If you want to reset the Arlo Bridge in the middle of the set up process:

How do I factory reset my Arlo Audio Doorbell?

This article applies to:

AAD1001

To factory reset your Arlo Audio Doorbell:

1.Open the Arlo Audio Doorbell battery cover.

Note: Do not remove the batteries.

2.Press and hold the Sync button for 10 seconds.

On a successful reset, the LED flashes white in quick succession.

How do I factory reset the Arlo Safe Button?

This article applies to:

ASB1001

To reset the Arlo Safe Button using the Arlo Safe App:

1.Launch the Arlo Safe App.

2.Tap .

3.Tap My Device.

4.Select the device.

5.Tap Remove Device.

6.Tap Remove to confirm that you want to remove the device.

7.Tap Reset Arlo Safe Device.

To factory reset the Arlo Safe Button when not paired with the app:

On iOS devices:

On Android devices:

General Questions about Kasa Cam Outdoor

For all Kasa Cam’s basic information, please click here for details.

Below are some general questions about Kasa Cam Outdoor only.

Q1: How should I clean the surface of the Kasa Cam Outdoor?

You can clean dirt off your Kasa Cam Outdoor using a damp washcloth and wiping the edges off. We recommend caution when wiping the face of the camera so that you do not scratch the lens.

Q2: Do I need a hub for the Kasa Cam Outdoor?

Some Kasa Cam Outdoors are hub free and designed to work straight out of the box with your existing wireless network. All you need to get started is a safe and covered outlet for you to plug the camera AC adapter into, for example, KC200.

While some must work with a Kasa Hub and users will need to add the Hub first on Kasa APP, for example, KC300.

Q3: How far can I place the Kasa Cam Outdoor from my Wi-Fi router?

The average range of Kasa Cam Outdoor cameras can be 25-50 feet away from the router. This range varies based on your router model, home type and wireless interference. You can test your camera’s signal strength from the device settings menu from within the app.

Q4: Is Kasa Cam Outdoor battery powered?

Only KC300S2 and KC310S2 support battery-powered, the other Kasa Cam Outdoor can only be powered by being plugged into an electrical outlet.

Q5: Is KC200 completely wire free?

The kasa cameras are not completely wire free, as long as you need to power them on with the provided power cord.

However, kasa cameras are wirelessly connected to your Wi-Fi network after successfully setting them up.

Q6: Is there an extension cable for KC200?

We do have the extension cable for KC200, and its model is KA200E. Please click here for more details.

Q7: How do I turn my Kasa Cam Outdoor Siren on/off?

From the live view screen, tap the siren icon to be taken to the siren on/off button. Tap once to trigger the siren, tap again to disarm it.

Q8: What can I do if bugs are triggering my Kasa Cam Outdoor?

If your Kasa Cam Outdoor is placed in an area where dust or bugs are a problem, you can change the minimum motion duration setting. You can configure the minimum motion duration found in the Privacy and Sensitivity tab of your camera setting. Refer to the question “How can I reduce the number of false alerts I receive from my Kasa Cam Outdoor?”

Questions Regarding Kasa Care Subscriptions

Q1:  Do I have to purchase Kasa Care individually for each of my cameras?

Kasa Care services have Plus and Premium plans.

If you subscribe to the Plus plan, you need to subscribe to the Kasa Care service for each camera individually.

The Premium plan applies to per Kasa account. After you subscribe to the Premium plan, up to 10 cameras bound to the Kasa account can enjoy the Premium plan.

Please see FAQ-1962 for details on plans and pricing.

Q2:  When will my Kasa Care subscription start and when will I be billed?

Your Kasa Care subscription starts on the day after your set up the camera successfully. You can select to use the free plan or purchase a monthly/yearly subscription. You will be billed on the same day when your monthly/yearly subscription is activated.

Subscriptions automatically renew, and users can cancel the plan before the next bill date to avoid being billed for the next cycle.

Note: With a free plan you’ll only have access to your last 12 hours or 2 days of video history depending on the Kasa Cam’s model number. You may opt-out by Canceling the paid plan before your trial ends.

Q3:  How do I change my Kasa Care payment information?

You will be able to change your payment information at any time through the Kasa app. Launch the Kasa app, click on the “ME” icon at the lower right corner of your screen, go to Kasa Care, and then click on Payment to change your payment information.

Kasa Care only allows for one payment card on file at a time.  Notifications of transactions, subscription and payment issues will be sent via email.

Q4:  Can I change my billing cycle?

Yes, you change your billing cycle for each Kasa account. When changing from an annual to a monthly plan we will refund you for the remaining unused days of Kasa Care.

You can change your billing cycle by selecting Kasa Care from the side bar, canceling your current subscription and creating a new subscription.

Q5:  How do Kasa Care subscription renewals work?

Your Kasa Care subscriptions will automatically renew at the end of the billing cycle unless you choose to cancel the service.

General Questions about Kasa Care

We released the new Kasa Care service in 2020. For detailed information about the new Kasa Care service, please refer to What is Kasa Care.

Here is what you might want to know about the new Kasa Care service.

Information related to the free trial

Q1: Is there a free trial for the Kasa Care plan?

With the new Kasa Care service, every Kasa account is eligible to sign up for a free trial for the new Kasa Care plan once.

To view the Kasa Care plan, From the Kasa APP > Tap’Me’ on the bottom> Select Kasa Care

Q2: Can I get a free trial for the new Kasa Care if I already had a free trial of the legacy Kasa Care plan?

Yes! Every Kasa account is eligible for a one-time free trial of the new Kasa Care services.

Q3: How many free trials can I have for the Kasa Care plan?

Each Kasa account is eligible to sign up for a free trial once.

Q4: Can I cancel a free trial?

Yes. You can cancel a free trial at any time from the Kasa app. Do note, however, that your account will not be eligible for another free trial after the cancellation.

Information related to User Migration

Q5: How to migrate from the legacy Kasa Care plans to the new Kasa Care plans

If you have active legacy Kasa Care subscriptions for your Kasa Cameras, you can migrate to the new Kasa Care plan on your Kasa app. To view your options, open the sidebar by tapping the “≡” button in the upper left corner of the Kasa app and select Kasa Care.

To migrate and upgrade, please click on “Upgrade to New Plans” and you will be taken to the new Kasa Care ‘Select Services’ screen. You could just follow the subscription instructions to finish the migration. All legacy Kasa Care subscriptions will be terminated, and the prorated refund will be issued to your credit or debit card on file.

You can also cancel your existing subscription first and subscribe to a new Kasa Care plan later. Upon cancellation, all legacy Kasa Care subscriptions will be terminated, and the prorated refund will be issued to your credit or debit card on file.

Please note that once you’ve completed all the steps of “Upgrade to New Plans” or “Cancel Subscription,” you cannot purchase the legacy Kasa Care plans again.

Migration is one way and cannot be undone.

Please contact TP-Link support if you see a message reporting that “This subscription cannot be refunded” while migrating to the new Kasa Care plan.

Q6: Do I still have access to the legacy Kasa Care’s free features after I cancel my legacy service?

First, you will be refunded when you cancel the legacy Kasa Care Plans. After cancellation, your Kasa Cameras will automatically revert to the legacy Kasa Care’s free features:

· KC100 and KC110 will still have 12 hours of free cloud storage for 2 years from the original setup date.

· KC120 and KC200 will still have 48 hours of free cloud storage for 2 years from the original setup date.

· KC300 will still have 48 hours of free cloud storage for 1 year from the original setup date.

· KC310 will still have 12 hours of free cloud storage for 1 year from the original setup date.

Depending on the camera, you will have one or two years of free cloud storage.

Any paid subscriptions will not pause the countdown clock on your free storage.

Please note that once you’ve canceled a legacy Kasa Care plan or migrated to a new Kasa Care plan, you cannot subscribe to the legacy Kasa Care plans again.

Q7: Can I keep my existing legacy Kasa Care plan for my Kasa Camera?

Yes. You can keep your existing legacy Kasa Care plan. However, if you cancel or make changes to your plan, you will not be able to return to the legacy plan. You can switch to a new Kasa Care plan anytime from the Kasa app.

Q8: Can I alter my legacy Kasa Care plan?

You cannot make other changes to your legacy Kasa Care subscriptions.

You can cancel your legacy Kasa Care plan or migrate to a new Kasa Care plan at any time.

Plan cancellation and change

Q9: Can I cancel or change my Kasa Care subscription?

Yes. Your Kasa Care plan cancellation/change will take effect immediately. All video history outside of the new plan limits will be erased and cannot be recovered.

Either a prorated refund or a prorated credit will be issued accordingly.

If you still have one or more cameras in your Kasa Care subscription, you’ll get a prorated credit applied to your next bill.

Note: Your Kasa Care subscription can either be billed monthly or annually. You can found the current billing cycle (next invoice date) by tapping on the Kasa Care in the sidebar of the Kasa app.

If you wish to change your billing cycle, you may tap on the Kasa Care in the sidebar, canceling the current subscription and create a new one.

Refund Policy Summary Table

Other Questions

Q10: Can I add more than 10 cameras to one premium plan subscription?

No. The maximum number of cameras under one Premium Plan subscription is 10. If you want to enable Kasa Care service for more than 10 cameras, you can sign up for another Kasa account or change all cameras to Plus Plan. Plus Plan subscriptions are per camera and there is no maximum camera limit.

Q11: Can I subscribe to both Plus and Premium Plans at the same time for one Kasa account?

No. Only one subscription type is allowed per Kasa account.

Q12: Does my Kasa camera still have a free cloud recording?

When you register for a Kasa Cam, you can enjoy the free Kasa Care service depending on the model number of the camera.

With the free service, you will have access to 12 hours or 2 days of video history for the Kasa cameras.

Note： The other cameras don’t have free cloud recording except the models listed below.

Note: The 2-year/1-year free plan begins after the camera is set up successfully.

Q13: Does my Kasa camera still have a free plan if I cancel my subscription plans?

Yes! You always have the Free Plan for the Kasa camera. When you cancel the paid plan, the camera will go back to the free plan with 12 hours or 2 days of video history. Please note the free plan starts timing after the camera is set up successfully. The free plan will be unavailable only when it expires.

Q14: Can I Retrieve a clip that shows “No longer available”?

No, there is no way to retrieve these clips. Some users may want to see clips labeled “no longer available” in the Kasa app. These clips are not available since they are not stored on our server anymore.

You cannot retrieve these clips by subscribing to a Kasa Care plan, either.

Q15: Why can’t I use the manual recording feature on KC105 or KC115?

If you cannot see the manual recoding button on the live view page of the camera, it is likely that you have not subscribed to the Kasa Care Plan, thus there is no free cloud recording for the KC105 or KC115.

After the subscription, you will see the recording button and use the manual recording feature, the clip recorded will be saved to the activity center.

Q16: What’s the difference between a free plan and a free trial?

The free plan refers to 2-day or 12-hour Free cloud storage accompanied by the camera itself (depending on the model no. of the camera), which you can enjoy without subscribing to Kasa Care. The old models of Kasa Cameras, including KC100, KC110, KC120, KC200, KC300, and KC310 have this feature, while the new models that support SD cards do not have the free plan (free cloud storage).

Free Trial is a trial for a limited period when users subscribe to a paid Kasa Care.

The current offer is a 30-day free trial. This probation period may be changed at any time. We have not guaranteed the length of a free trial.

Q17: What types of cards are supported for payment?

We currently support Visa, Maestro, Mastercard and American Express for payment.

All four brands are supported for payment, including credit and debit cards for these brands.

Cancel or Downgrade Kasa Care service on Web Portal

If you made the subscriptions from the Kasa Care Web portal or in the old Kasa app (versions before Dec 2022), you can downgrade or cancel the service on Web portal , this article will introduce some points for attention.

If you made the subscriptions in the Kasa APP app (after Dec 2022 app update) please refer to this FAQKasa Care Cancellation and Refund

Q1: If I cancel Kasa Care, will it terminate immediately?

A: Yes, when you choose to cancel the subscription, the Kasa Care plan and service will stop immediately.

Q2: Can I receive refund after cancelling?

A: After cancelling the service, you’ll be issued either a prorated refund or a prorated credit. If you’ve cancelled your Kasa Care subscription, you’ll get a prorated refund. If you still have one or more cameras in your Kasa Care subscription, you’ll get a prorated credit applied to your next bill.

Q3: Can I view cloud video clips after cancelling?

A: No, all video history outside of the new plan limits will be erased and cannot be recovered. But you can also watch the clips which are no more than 30 days.

Q4: How can I cancel the Kasa Care service?

A: Log in to the Kasa Care official website https://kasa.tplinkra.com/ , and then choose the Kasa Care subscription and Tap on Cancel Subscription, reconfirm if you want to unsubscribe, and click REMOVE, the service will be cancelled immediately.

Q5: Could I downgrade my previous plan?

A: Yes, log in to the Kasa Care official website, and then subscribe to the new service you want to downgrade, then you will switch to the new service.

The Refund Policy Summary Table from website as below:

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How can I buy a Kasa Care subscription for my camera

You can subscribe to the Kasa Care plan from the Kasa app or from the Kasa Care web portal.

This FAQ will guide you step-by-step to make a new subscription.

From the Kasa App (IOS)

1. To subscribe to a new Kasa Care plan, open Kasa APP, and access Me-> Kasa Care.

2. Click “Add Plan” to add the new Kasa Care service.

3. Choose the service you want to buy and click Subscribe.

4. Pay for it from APP Store.

5. Select the camera you want to add to the plan, the camera selected will be applied Kasa Care features after the subscription. If you do not see your camera in the list, please make sure it has the latest firmware and have internet access.

From the Kasa Care Web Portal or Andriod

1. If you use web portal, login the Kasa Care website(https://kasa.tplinkra.com) with your TP-Link ID;

If you use Android APP, open your Kasa APP and access Me->Kasa Care.

2. Click Add Service and choose the Kasa Care plan you want to use.

3.Select the cameras you want to add in the plan.

4.Choose the Billing Cycle you prefer, yearly or monthly.

5. Add your credit card info and pay for it.

If you need any help with Kasa Care, contact TP-Link technical support .Please try to provide the following information for us to better help with your case:

1.Your TP-Link ID

2.A screenshot of Error or a screenshot of Kasa Care payment record with Order ID.

If you need further assistance contact TP-Link Customer Support here.

What are activity notifications?

Kasa Cam utilizes your smartphone’s push notification feature to alert you of activity. When your camera detects any activity (sound and/or motion based on your camera settings), it will send a push notification to your mobile device. Tapping on the notification will take you to “Activity” tab in your Kasa app. From there you can view a video recording of the activity.

Step 1: Example of push notification

How do I turn on or off activity notifications on my mobile device?

Kasa Cam utilizes the push notification of your smart phone to inform you of detected activities by the camera. This feature can be turned on during or after the installation process. This guide will show you both.

During installation:

While going through the setup process, the app will remind you to enable the notification feature. If you tap “I don’t want to be notified, then you may need to turn on this feature manually after the installation process.

After installation:

Method 1:

1: Open your Kasa app, tap the “three lines icon” on the top left corner, and then click on “Settings”.

2: Tap “Notifications”, click on the camera which you want to enable notification function. Here we take KC120 as an example.

3: Enable “Activity Notifications”, if you select “Always” in the page, you will receive notifications all the time. If you select “Custom Time”, you can custom a time period when you will receive the notifications.

Note: If your enable “Automatically Limit Notifications”, Kasa app will limit the frequency of notifications you receive to no more than one notification per five minutes regardless of activity.

Method 2:

Here we take KC120 as an example.

1. Click on KC120, then click on the “three lines icon” on the top right corner, go to the Device Settings page.

2. Click on “Notifications”.

3. Enable “Activity Notifications”, and then select “Always” or “Custom Time” as your desire.

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What is Kasa Care?

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Kasa Care is a cloud-based service that allows users to view and download activity recordings from a Kasa Cam.

When you purchase a Kasa Cam, you can subscribe to our advanced plan to enjoy our Kasa Care cloud service.

Your Camera’s activity recordings are stored on the cloud and associated with your Kasa account. You can review, download, and share these recordings within certain days in the activity center on your Kasa app.

You could choose either Plus Plan or Premium Plan for your account.

The subscription is associated with the account, you can add cameras to the plan or remove cameras from it on Kasa APP.

* 30 days of video history – With 30 days of video history, you can see every event captured by your camera through a clip. The video history includes an activity recording clip, a snapshot of the detected activity, and the time the activity was recorded over the past 30 days

* Video sharing – Just tap the share button and you can quickly post your Kasa Cam clip to your preferred social media platform or share it directly with your friends and family. You can also download Kasa Cam clips to your mobile phone or tablet to keep them for long-stem storage.

* Rich notifications – When your Kasa Cam detects motion or sound, you’ll be alerted with a push notification featuring a snapshot of the detected activity, letting you decide at-a-glance if you need to respond now or later.

* Up to 10 Cameras – Kasa Care Premium represents fantastic value for multi-camera households, giving you access to all paid Kasa Care features for up to 10 cameras; it’s the way to go if you have four or more cameras.

Free cloud recording offering:

When you set up a Kasa Cam, you can enjoy the free Kasa Care service depending on the model number of the camera. With the free service, you will have access to 12 hours or 2 days of video history for the Kasa cameras

To access video history for more than 12 hours or 2 days, you have to upgrade to one of our paid subscription plans.

* Kasa Cameras that support SD card does not have this feature, you need to upgrade to one of our paid subscription plans to use the cloud storage and the features such as “Manual Recording”, “Activity Notifications with Snapshots”

Note: The 2-year/1-year free plan starts timing after the camera is set up successfully.

Do I have to create a Kasa account to be able to use the camera?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Yes, if this is your first Kasa device, you will be asked to create an account when you add your first camera.  A Kasa account will allow you to manage the Kasa Cam and other Kasa devices.  After you create your account you’ll be sent a verification email to complete the registration process.

Step 1:  Tap Create Account

Step 2:  Type in your Email address and set a password

Step 3:  Confirm the email address and tap Continue

Does Kasa Cam have Night Vision?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Yes, Kasa Cam comes equipped with Night Vision. Kasa Cam’s Night Vision will allow you to see what’s happening up to 30 feet in darkness. There might be slight difference in the distance of Night Vision, please click here for more details.

You can access the Night Vision settings through Camera Settings with the following options: Automatic, Off, or Always On.

Step 1: Go to your Camera’s page on the Kasa App and tap on the settings button

Step 2: Tap on Night Vision

Step 3: Choose your night vision option and tap Save.

*Note: If your camera has been placed in front of a window, you may experience some glare from the infrared LEDs used for night vision. You may need to turn off night vision to the reduce the glare. Placing the camera next to a wall’s edge may also affect how night vision works.

Read More : TP-Link VIGI VMS Ultimate Guide

General Questions related to Kasa Smart Cameras

Part 1：Installation Questions

Do I need an account to be able to use a Kasa Smart camera?

Yes, All TP-Link apps and services require the creation or use of a TP-Link ID. This is a universal account that is used to manage and access your TP-Link apps or services. One account can be used across multiple apps or services, so if you use products such as Deco, Kasa or Tapo all you have to do is create one account to access them all. You can refer to FAQ 1961 for more information.

What are the requirements to use the Kasa App?

Please download and update the latest version of the app from Google Play or the App Store. OS requirements may change with future app releases. Check your app store for information on the latest requirements.

Note: Currently, there are no plans to support other operating systems such as Windows, Mac or Linux. Kasa is only available on Android and iOS devices.

What encryption types do Kasa cameras support?

Kasa cameras currently support WEP, WPA/WPA2, and WPA3(some models) encryptions.

Portal, WPA/WPA2-enterprise, and open/unsecured networks are not supported.

Note: Kasa smart devices do support hidden SSIDs.

What bands do Kasa cameras use?

KC120 and KC200 support both 2.4GHz and 5GHz. All of the other Kasa Cameras support 2.4GHz only.

What do the Kasa Camera’s LED colors mean?

How do I mount my Kasa Camera?

Use the provided mounting equipment and follow the in-app guide for mounting your camera.

Part 2：Motion Detection and Notification Questions

How do I adjust the Camera’s detection sensitivity?

Navigate to the camera Device Settings page on the Kasa App, then tap Privacy and Sensitivity where you can find settings to change the sensitivity of the detection to a lower/higher level.

What does the Notification Frequency option do?

This option allows you to reduce the number of notifications in a particular period of time. One notification for every 5 minutes of activity. This is useful when monitoring a particular busy area.

Why clips or snapshots in the Activity Center when motion detected?

If you are using the local storage option or have not subscribed to Kasa Care you will still receive a notification if activity is detected but there will not be a recording to review in the activity Center.

For local storage go to Cameras > tap on the Camera > tap 24/7 recording to review record activity.

Does Kasa camera support email notification when it detects an activity?

No, Kasa cameras only support Push Notifications.

Part 3：Live View Questions

Who can manage my camera and view recordings?

Only individuals who have signed into the associated Kasa account can view your camera and recordings. All video streams and activities associated with your camera are private and can only be viewed by those signed into the Kasa Account.

*Note: We recommend that you never share your account information with anyone.

Can I view multiple Kasa cameras at the same time?

A preview for all cameras can be found under the Camera tab. Simply tap the play button on each preview to view what the camera is currently looking at.

Can multiple accounts/devices view the Kasa camera at the same time?

Yes, up to 10 users can be logged into your account at the same.

What should I do if the screen of my camera has an abnormal color (pink, purple, green, etc.)?

How long can I view the Live stream of a Kasa camera?

Part 4: Third-Party Questions

How do I view a Kasa camera on a computer?

At this time Kasa Cameras do not support RTSP so viewing a camera’s stream on a computer is not possible.

What 3rd Party Home Assistants are supported?

Bother Google Assistant and Amazon Alexa are supported. This is a cloud-to-cloud integration and you will be required to connect your Kasa Account to their service in order to use voice control or view the livestream on a compatible device, like Nest Hub or Alexa show.

For Amazon Alexa: http://www.tp-link.com/us/faq-1952.html

For Google Assistant: https://www.tp-link.com/us/faq-1558.html

*Note: Refer to this link to know the commands the camera supported. For security purposes on/off commands are not available for voice control.

Part 5: Audio & Video Questions

How do I adjust the volume of the Kasa camera from the Kasa APP?

Tap on the camera tab, then tap on the camera you want to adjust. In the lower right corner you should see a speaker button. Tap and use the slider to adjust the camera’s microphone volume.

What should I do if the audio from the Kasa camera sounds muffled?

Make sure there are no other devices causing interference. If there are you may want to relocate them or the camera.

*Note: view the livestream in the same room as the camera can cause feedback on the speaker

Why there is no audio in the recordings from my Kasa Cam?

Part 6: Recordings & Clips Questions

Does the Kasa camera support manual recording?

Yes, however you will need to have a Kasa Subscription in order to trigger manual recording.

How can I delete recordings of Kasa camera from Kasa APP?

Tap on the Activity tab, then tap on the recording. Tap on the options button and select delete.

Do Kasa Cameras support 24/7 recording?

Yes, all current Kasa cameras support 24/7 recording. This feature requires local storage via a MicroSD card (sold separately).

Can you delete 24/7 recordings using the Kasa App?

When using the 24/7 recording feature the oldest recordings are automatically overwritten. You can delete all contents by reformatting the MicroSD card in use.

How can I download a clip to my PC?

For 24/7 recordings simply take the cameras MicroSD card and using a adapter transfer the contents from the card to your computer

For cloud storage you will need to download the individual clip to your phone and then sync it to your PC or use a cloud storage, like Dropbox or iCloud to access and download the clip to your PC.

Can I restore deleted recordings?

No. Deleted records are not recoverable.

How long will a clip be stored on a MicroSD card?

This depends on the size of the MicroSD card and the video quality used.

Use the chart in this FAQ to choose the right memory card for you.

Part 7: Other Questions

How secure are Kasa cameras?

Kasa Cameras use industry-standard AES 128-bit encryption with SSL/TLS.

How much data will my Kasa camera use when watching live video or uploading the clips to Cloud?

This depends on the resolution used. On average the usage should be no more than 5Mbps

How many Kasa cameras can be managed by one account?

There is no limit unless you are using Kasa Care’s account-based plan. If that is the limit is 10 cameras

What should I do if I’ve forgotten my password?

You can refer to this link to solve your problem.

How do I change the email address of my Kasa App account?

There is no current way to change the email address. You can create a new TP-Link ID, however, you will need to remove the devices from the old account and rebound them to the new one.

*Note: If you are using Kasa Care services you will need to cancel the account and resubscribe under the new account.

How do I switch to another Kasa account in the Kasa APP?

You will need to log out of the current account and login with the new one. Kasa APP ->Me ->View Account -> Log Out ->Login

But please note if your Kasa devices have already been bound to the previous account, you will need to remove those devices first from the old account and bind them to the new one, here is the guide for unbinding them from the old account. Or you could reset the devices manually.

Can I still use my Kasa camera if there is no internet?

You can use the camera or watch the live view without an internet connection, but please ensure both your phone and the camera are connected to the same wireless network.

Note: Motion detection or any other service associated with the TP-Link Cloud will not work if there is no internet access.

How long is a Kasa Camera’s power cord?

10 feet

How do I turn off the camera?

Open the Kasa app and on the main screen tap the “power” button next to the camera. This will enable privacy mode and stop all recording and monitoring until privacy mode is disabled.

How do I turn on or off the green LED on the front of the Kasa camera?

If you want to turn on or off the green LED on the front of the Kasa camera, navigate to your camera’s live view screen and access the device settings. Scroll down to a toggle switch for Status LED.

How do I use Push to Talk (PTT)?

Like a walkie-talkie, you can use a Kasa Camera to communicate with those around the camera. Simply press and hold the microphone button in the Kasa app. Once you hear the chime you can begin to speak. Release the button to allow for the other person to respond.

Why can’t I hear the sound of the camera when clicking the “Push to Talk” button on the camera?

Our camera’s 2-way audio is half-duplex. It can only send or receive at a given time.

Can KC300 and KC310 use the same hub?

Yes! The hub (KH300/KH310) supports both KC300 and KC310 at the same time, the maximum limit of the cameras connected is 16 cameras for 1 hub.

What is the meaning of Class 10 in SD cards?

SD cards are divided into Class 0/2/4/6/10 according to different read and write speeds. Class 10 is one of the faster-speed classes of SD card flash memory. It’s suggested to use an SD card whose read and write speed is Class 10 or above.

How to set up the Schedule feature?

On the live screen, there is the Schedule icon. Customers can set a time to turn off or on the camera.

When the camera is off, its video stream service is disabled, which means you cannot live view, and would not get any detection or notification. The camera is in standby mode.

What’s the subscription plan for Kasa Cam?

The subscription plan is also called Kasa Care. Refer to the FAQ link for details: https://www.tp-link.com/us/support/faq/1962/

KASA SMART CAMERA FAQ

How Do I Remove my Kasa Cam?

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*Note: All Kasa Cams require and only work with the Kasa for Mobile App

iPhone:

Find your camera on the device list in your Kasa App.  Swipe to the left to remove the camera.

Android:

Find your camera on the device list in your Kasa App.  Select and Hold to Remove.

Through App Settings:

Step 1:  From the Camera’s page, open settings and click Delete on the bottom.

Step 2:  Read the warning and click Delete Device

Note:  Be aware that when you remove your camera the following will take place:

Your Kasa Cam will be removed from your account and restored to factory settings.

All configured settings and notification settings will be removed.

When removing the camera, your existing recordings will not be deleted and your subscription recording plan will remain unchanged.

How Do I Setup my Kasa Cam?

Please following the instructions step by step in this article to go through the entire setup process, then you can control the Kasa Cam with your Kasa app.

Before we begin:

1. Please download Kasa Smart from App Store or Google Play and install it on your smartphone.

2. Connect your smartphone to your home Wi-Fi network.

3. Plug your Kasa Cam into a power socket.

Here we use KC120 for example

Step 1: Open the Kasa App

Log into your cloud account. Please refer to the link to sign up if you don’t have a cloud account.

Step 2: Tap “+” button to add a Kasa Cam, select “Add a Device”, and choose “Cameras” icon according to your model number.

Step 3: Follow the instruction on the Kasa app to power on the Kasa Cam, and wait for the light to blink orange and green.

If the light does not blink orange and green, please reset the Kasa Cam as per UG/QIG.

Step 4: Connect your phone to the Kasa Cam’s Wi-Fi network.

For Andriod:

Kasa will look for your Kasa Cam automatically, and it will take about a minute.

If you have a problem with this step, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cam’s Wi-Fi network (same as iOS).

For iOS:

You need to connect to the Kasa Cam’s Wi-Fi network manually, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cam’s Wi-Fi network (which is named Kasa_Cam_xxxx), and then go back to the Kasa app to continue the setup process.

Step 5: Choose your home network to connect, enter the password of your home network.

Step 6: Name your Kasa Cam

Step 7: Enable Activity Notifications. If you enable this function, your camera can alert you whenever it detects motion. If you don’t want to be notified, click on “I don’t want to be notified”.

Step 8: Follow the instruction to mount your camera. If you do not want to do it now, click on “No Thanks”, and we have completed the setup of Kasa Cam.

Where Can I Place my Kasa Camera

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Kasa Cam is an indoor only camera that can be placed on any flat surface or vertically mounted using the magnetic base or the mounting accessories provided.

When selecting a location to place your Kasa Cam we suggest an area that has a clear field of view, and no obstacles that may interfere with your viewing experience.  Areas that face your front or back doors are typical locations.

Mounting Options:

Mounting with Magnetic base:

Mounting with Mounting Plate

Placement on a Flat Surface

With the Kasa Cam’s Adjustable arm you are also able to place the camera on any flat surface.

How do I move my camera to a different wireless network?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

You can change the wireless network by resetting your camera, and then following the regular setup process.

Step 1:  With your camera plugged in remove the back cover.

Step 2:  Using a paperclip press the reset button for 5 seconds.

Step 3:  Once the LED is blinking amber and green launch the Kasa App and click on Add device.

Step 4:  tap Choose from Pre-configured Devices.

Step 5:  You will have an option Reset my Device or Don’t Reset my Device.  If you are just changing the wireless network choose Don’t Reset my Device.

*Note:  Be aware that selecting RESET MY DEVICE will return your camera to factory defaults removing your current camera settings, and will delete all activity and clips associated with your camera.

What are the sensitivity settings and how do I control them?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

There are two sensitivity settings: Motion and Sound.

Motion sensitivity indicates how little or how much activity must occur to trigger a notification.

Sound sensitivity indicates whether you want to listen for noise or not.

You can access the camera sensitivity settings from the device details page. For motion sensitivity and when sound sensitivity is enabled, your options are more sensitive, normal or less sensitive.

How to View the Recordings on a Kasa Camera

You will need to log in to your Kasa account in the Kasa app to view your camera’s recorded clips.

Note: If the camera enjoys the Kasa Care service, the clips uploaded to the cloud server are maintained based on your Kasa Care subscription plan.

Method 1: Viewing Cloud Recordings

You will be directed to the Live View page of the camera if you tap the Watch Live button.

If you tap the More button on the clip, you can download/Share/Remove the clip.

Method 2:  Viewing Locally Stored Clips

Note:

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• The local monitor(s) in your office/location show a black square or displays a NO VIDEO message where the camera is supposed to be:

• From the Video page in the Solink platform, you can hover over your locations to display camera information and determine whether your cameras are offline:

• You are not able to load video on the mobile apps or web application.

• One or more of your Solink Video Alarm cameras displays as offline:

What to do When Your Camera is Offline

The Solink support team is ready to help. Our team works with your location(s) to troubleshoot camera issues so that you can get back to recording as soon as possible. To do this, we check the following, based on your camera type:

Offline Camera Troubleshooting

IP Cameras: What to Look For

Solink support can identify what type of camera you have. IP cameras usually have one Ethernet cable connected to the camera.

These types of cameras optimize connection by getting power (Power over Ethernet, or POE for short) and transmitting data (sending data to the Solink system) over a single cable. A typical IP camera and Ethernet connection looks like this:

An Ethernet cable’s end looks like this:
​

Each camera will have an Ethernet cable that connects into a POE switch. In most environments, the switch will look similar to the following:

How to Troubleshoot an Offline IP Camera

Once you have found the POE switch, ensure that:

• All connections are securely fastened.

• The POE switch has lights for each cable (both on the cable, and on the LED panel on the front – normally, each port has one light for Link, and one for POE.

• No cables have broken ends/clips.

If everything is connected tightly and all cables have lights, you can attempt to restart the POE switch. Sometimes, a camera may become “frozen” and need a physical reboot.

Note: If you know which cable goes to the specific camera you need to troubleshoot, you can unplug and replug the cable. This is the same as rebooting the switch. Rebooting the POE switch causes all cameras to go offline for a short period of time until it powers back up fully.

If the camera still does not come back online after a physical reboot, it is possible that there is an issue on the camera end – either the cable is broken between the switch and the camera, the cable is unplugged at the camera side, or the camera itself has physical damage or defects. Solink support can assist with confirming this.

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Analog Cameras – What to Look For

Solink support can identify if your cameras are analog. Analog cameras usually have 2-3 cables attached – one for power, one for video signal, and one (optional) for an audio signal.

The different cables look similar to the following image:
​

If your cameras are analog, Solink supplies an analog encoder to your location. This device converts the old analog signal into digital so that we can record it properly on our system. A standard analog encoder is displayed in the following image:

Your analog camera video cables are connected to the rear side of the encoder.

The power cables for your analog cameras are usually wired to a CCTV power supply box, or are plugged into a UPS. The image below displays an example of a CCTV power supply box:

​

How to Troubleshoot an Offline Analog Camera

If an analog camera is offline, you will either see NO VIDEO text on the Solink interface (and Live Monitor, if applicable), or a black screen for some models. In this case, check the following:

• Ensure all cables are properly connected to the analog encoder. BNC cables are round and silver and connect to the rear side of the encoder.

• Ensure that the CCTV power supply is either plugged in properly; or if you are using a breaker box, ensure it is powered on and there are lights on all connections within the box.

If all cables are tightly connected and power seems to be working for all cameras, you may require an on-site technician. It is possible that the cabling, cable ends (BNC), power supply, or the camera itself has an issue or defect. Solink support can assist.

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Status of the Solink Software

Solink support can help confirm that there are no issues with the Solink interface itself that would cause a camera to stop recording. Please feel free to reach out to us at any time to confirm if there are any issues.

Troubleshoot Live Monitor

Troubleshoot Live Monitor

Is your live monitor down? Use this guide to troubleshoot.

If you encounter any of the following issues, please read the instructions in this section to attempt to troubleshoot the issue or reach out to our support team via live chat, phone or email.

No Input/Blank Screen

If the live monitor displays no input or a blank screen, try troubleshooting the issue with the following steps:

1.Check if the recording device is turned on. If not, turn the device on (this could take up to 10 minutes). The photos below display two different models of the recording device, for reference:

2.

2. If the recording device is on but the live monitor is still not working, ensure the cables are connected correctly; you should have an HDMI cable connected to HDMI port 1 or port 2. Additionally, follow the cord and ensure that it is securely plugged in to your monitor as well.

3. Reboot the HDMI/VGA adapter (the device shown in the following image). To reboot this device:

• Locate the VGA/HDMI adapter on the cord between the recording device and the monitor.

• Unplug both sides of the cord and wait 20-30 seconds.

If you followed the steps above and the issue still persists, please contact our support team via live chat, phone or email:

• Live Chat: Available in the bottom corner of the Solink platform, Help Center, mobile apps, and our website

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TurboNAS Login Screen

Please let the support team know if this screen is displayed. Use live chat or send the team an email at How To Setup Nas For Hikvision Ip Camera

Frozen Cameras

If any cameras are frozen on your live monitor, try the following steps to troubleshoot the issue:

1.Navigate to the Video page.

2.Each of your locations display the number of online cameras. Additionally, if you hover over a location, a health indicator displays to inform you of any offline cameras. In the following image, the health indicator is showing that the store has 21 out of 22 cameras online and which camera is offline:

3. If all cameras are online and your device is online or offline – please contact our support team using the information at the bottom of this section.

If some cameras are offline, please follow the steps in Troubleshoot Offline Camera.

As always, you can contact our support team with the following methods:

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APPdownload

1. For iPhone, please go to APP Store, for android phone, please open the Google Play or other APP market, to searchfor ” Eye4″ APP and download.
2. Scan the QR code below to download.

Register

1. ForAndroid/iOSAPP,clickon”Register”,createausername andpassword,thenclick”submit”tofifinishregister.

2. Alsosupportthirdpartyaccountslogin(noneedtoregister).

Connectcamerastothenetwork

Please connect your phone to the WiFi network first.
Note: The camera does not support mobile hot spotsor public WiFi.

Please power on the camera, wait about 30s until the reboot of the camera is finished, then the camera will issue voice promp for WiFi configuration( If the camera doesn’t issue the voice prompt, please reset the camera.

Reset method: Locate the RESET hole next to the network cable port on the back of the camera, and press and hold the button in the hole for about 10 seconds to restore the factory Settings. After successful reset, there will be a prompt “Reset completed, will reset the device”).

Scan QR Code

1. Enter the APP, click the “+” icon on the top right corner of the homepage, to scan the QR code on the camera’s body;

2. Once the camera says “Please use APP for WiFi configuration” for the first time, please click on the “Heard voice prompt” button, then put in the password of the WiFi network that the mobile phone currently connecting to, click ‘OK’ to go to next step.

Note: Please ensure that there is no space or any special characters in the WiFi password, and the password is entered correctly, otherwise the camera will not be able to connect.

3. Click the ‘Send’ button on the APP, to send configuration signal to the camera.

Note: Place the phone close to the camera, and adjust the phone volume to the maximum.

4. About 30 seconds after the camera prompts “wireless configuration succeed” , the binding window will pop up, click “Add it” to complete the connection.

Note: During this process, if it prompt that WiFi is configured successfully but the binding page does not pop up, please click the “binding” in the lower section of the searching page, to add the camera.

5. This device is a pet camera. After successfully bound, you can choose the mode of “Play Pet Cam” or click “OK” to jump to the home page of the APP.

Note: Each time you enter the real-time video page, the “Pet Cam” function will be automatically opened. When you leave this page, this function will be automatically closed. Drag the cradle head to control the “Pet Cam”.

How does the‘ Pet Cam’ button work?

After the‘ Pet Cam’ is opened, the head of the camera will emit a red laser beam. You can tap the PT icon or slide the camera’s picture to move the beam and play with your pet.

To enable this function from the home page of the APP, click the play button in the camera screen to enter the real-time video screen, and the “Pet Cam” function will automatically open.

Note: Laser irradiation is harmful to human eyes, so do not irradiate the laser head directly to human eyes. Also, keep children away from beams of light for safety reasons

Other ways of adding

If no QR code can be found on the body of the camera, or it fai led to connect the camera by scanning Q R code, please choose the ‘Others ‘ method to connect the camera.

Method One : Wireless Installation

1. Enter the APP, click the “+” icon on the top right corner of the homepage, tap ‘Others’→IP Camera.
2. Choose ‘Wireless Installation’, please refer to the ‘Wireless configuration add instructions’ on the APP and the APP’s voice prompt to finish the setting.

Note: Please refer to the ②③④ steps in the chapter ‘Scan QR code’ to finish the’Wireless Installation’ settings.

If the wireless configuration fails, please refer to one of the following methods to connect the camera.

Please power on the camera, and use a network cable to connect the camera to one of the LAN ports on the router.

Please make sure the phone and camera are under the same router.

Please connect the network cable

Method Two: Search in LAN

1. Login the APP, click the “+” icon on the top right corner of the homepage, tap ‘Others’ →IP Camera.

Click on “Search in LAN”, you can find all the available cameras in the same router with the smartphone（. Note：Cameras that has been added successfully in this account will not be searched again）.

2. The binding page will pop up after about 30 seconds. If the search times out, please try again or return to the Add Device page and select Manually add.

Method Three: Manually add

After select “Manually add”, please input camera’s UID ( 15 characters, can be found on the label stick to the camera’s body), or scan the QR code on the camera’s bottom sticker, the UID will be auto filled in, then put in the camera’s password to connect the camera.

Note: After the camera has been added by Search in LAN or Manually Add, if you want to make the camera work in WiFi mode, please follow the steps below:

1. In the home page of the APP, click the”“on the top right corner of the camera →choose “Settings →WiFi”, select the WiFi that the smartphone / tablet connecting to, then input WiFi password, click on “done”.

2. Wait until the APP/Camera prompt’ please remove the network cable, camera will restart ’ , remove the network cable(Keep the camera powered on).

Unplug the network cable,camera will reboot automatically…

Note： If setup failed, please refer to network cable connection method or change a router to setup again.

Cloud Storage

The camera supports cloud storage function（ Only for regions where cloud storage has been enabled ）. After the cloud storage function is activated, once the camera detects moving objects, it will record video to cloud server, for users’ checking at any time.

How to activate the cloud storage service?

Click the on the top right corner of the camera, select “cloud storage“. Click “activation” to open the cloud storage service.

How to view cloud storage video?

Click theon the top right corner of the camera, select ” cloud storage‘ ,drag the timeline at the bottom of the screen to view
cloud storage videos.
Note: The blue parts means there are videos recorded. Click it to watch videos.

The grey parts are the time periods that no videos are recorded. Slide the time bar to choose the time period;
Click the at the bottom left to select the date.

1. Click to choose the date
2. The blue parts means there are videos being recorded
3. Drag the time bar to choose time period

How to renew the cloud service

It requires to renew the cloud service when it is expired.

Click the icon in the upper right corner of the cloud storage interface, to open the renewal interface.

Click the “Renewal” option at the top left corner or the bottom of the interface to bring up the service package details. You can choose the package according to your needs.

Note: there are two types of “video preservation (circulation)” : 7 days and 30 days.

The 7-day cycle means that the video can be saved for 7 days, and the 30-day cycle means that the video can be saved for 30 days. After that, the video will be covered in order. 1 month, 6 months and 12 months of service pack is optional.

For more information about cloud storage, click “See more” on the renew interface.

Note： Due to the different market conditions and national policies, the price of cloud storage may be vary in different regions, the amount is subject to the actual amount on the app.

Online Support

If you have any questions or difficulties in using the product, or suggestions for our products, please contact us in the following ways:

Click on “Me” in the bottom right of the APP, and click on ‘Online support’, to enjoy the high-quality online consulting ser vices provided by our company.

FAQ

How to reset the camera to factory default setting?

Hold the reset button for about 10 seconds to reset camera.
Camera’ S default password: 888888 (To improve the security, it is highly recommended that you modify the password of the camera).

Any tips for WiFi connection?

camera support only 2.4G frequency signal, and 802.11b/g/n WiFi network.
1. The WiFi password should be less than 16 digits, and can not contain special characters, such as @ $! etc. , suggestyou to make a password that contains only letters and number.
2. Please upgrade the APP to the latest version.

No vision at night time?

1. Check ifthe IR functionis enabled ornot;
2. Check if the lR LEDis onor not;
3. Reset the camera back to factory setting;
4.Upgrade the camera to the latest firmware.

What to do if camera’s picture is blurred?

1. Login the camera’s web interface, adjust the picture quality to HD mode;
2. Clean the camera lens with a cotton swab.

Eye4 For Pc

Real-time picture viewing, snapshot, recording, reminding, setup ect.

Support Windows and MAC OS computers.

Windows

MAC

Eye4 Camera Finder

Used to search IP-Cameras located in LAN, Camera settings.

Windows

Eye4 Video Player

used to play video files in TF card windows.

Windows

Eye4 Plug for IE

IE browser plug-in, you can access Eye4 camera through IE browser

Windows

FAQ

Account login failed, appear “ unknown error”

Generally speaking, this kind of problem is related to the compatibility between the APP and the phone or computer. The solution are as follows:

1. APP for PC client: Please uninstall the APP(completely remove it from your computer’s local disk, desktop and control panel→program), then download and install a new one and then login APP again.

Note：Please don’t use the default path when download and install the eye4 software, choose a different disk to place it.

2. APP for Smart Phone: Please uninstall the APP, then download and install a new one. please check whether the APP is blocked by any security software, such as Security steward, 360 anti-virus software etc.

3. This problem can also be caused by the server, so if the above two methods don’t work, then please wait for the sever to be repaired and try again later. Thanks!

Camera cannot connect after the password of the WiFi changed

If the camera cannot connect after the WiFi password being changed, solution are as follows:

Step 1. To reset the camera to factory default settings. You can do that by referring to the guide below:

Cameras that can pan/tilt:

Please reset it as the following way:

Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then the camera will say ‘reset completed, device will reboot!’, then there would be a clicking sound, all the IR LEDs will be on for a while and then off, then the camera start to do self-checking(pan/tilt), after the pan/tilt finished, the reset finished.

Outdoor camera:

Please reset it as the following way:

Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then you will hear a clicking sound from the camera, all the IR LEDs will be on for a while and then off, and you will hear another clicking sound, that means the reset has been finished and it’s rebooting.

Step 2. Re-configure the “ wireless settings ” on the camera

Camera displayed offline after replaced the Router

After replaced the router, the camera will display offline. The reasons is that the camera is connected to the previous WiFi network, can’t switch to new WiFi network automatically. We need to setup the new WiFi to the camera. The steps are as follows:

Step 1. To reset the camera to factory settings by referring to the reset guide.

Step 2. After that, please re-configure the camera’s wireless according to the new WiFi network

Note: Before configure the camera to the new WiFi router, we need to reset the camera to factory default.

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Camera reboot automatically from time to time

The problem of camera reboot automatically from time to time is generally caused by network or firmware problem, not caused by hardware.

The solutions are as follows:

Method 1. Network factors

Please check whether there is IP address conflict. Please download IP Camera Finder from the webpage (http://www.eye4.so/download/), then open the Finder, to see if the IP address is overlapped in camera list. If the IP address conflicted with other cameras, please modify the IP to a different static IP.

Method 2. Upgrade camera’s firmware to the latest version

If the above methods does not work, it probably caused by hardware problems, please contact the direct dealer for maintenance.

Can camera realize remote wireless connection?

In PC client, the camera can realize remote wireless connection. You can refer to chapter 8 in the [IP Camera PC Client Function Detailed Instructions](page 9 to 10) to setup the WiFi. However, in Phone APP, we cannot setup WiFi connection remotely.

Can connect and view in LAN, but can not in WAN

The cause of the problem:

Generally speaking, the cause is that camera can not access the Internet (Camera cannot connect to internet), Please check whether the wireless router which the camera connected to is working properly. Make sure that you can access the internet when connected to the WiFi of the router.

Suggestions:

If the router is working fine, then please check the following information:

1. Check LAN connection. If you can view the camera in PC client, Phone APP and Web client, that means the LAN connection is fine. If you can’t view the camera in LAN, then we can’t view it in WAN.

2. If the camera can be viewed in LAN, please switch to mobile network, check whether the camera can be viewed normally.

3. If the camera cannot be viewed in mobile network, then please change a router to test again.

4. If the camera still can’t go online remotely after changing router, then it must be a problem of the camera’s PNP penetration. It is recommended that take the camera to other network environment to have a try, for example, your friend’s network.

5. If can view the camera normally in other network environment, that means there is a problem with the local penetration of the camera. Then we can not use the UID to access. In this case, please contact the dealer for help.

Note:

1. Please make sure the camera get the latest firmware and the APP is the latest one. If not, please update the firmware and APP to the latest version

2. Generally speaking, the issue that the camera can be connected and viewed in LAN, but can not in WAN is cause by software or server, instead of hardware problem, no need to return to factory for repair.

Can not get real-time video

If the camera is online and can Listen, Audio, PTZ control, but can’t display the real-time video, then it must be cause by hardware problems. The solutions are as follows:

1. Reset it to factory default settings, re-configure it and try again.

2. Upgrade the camera to latest firmware.

3. Run the camera in other client, such as PC client, Phone client, Web client, if all operations failed, then it must be hardware problem.

4. If none of the above methods work, then please contact the dealer for replacement or maintenance.

Can SD card automatically record after inserted

After inserted the SD card, the camera will automatically start loop recording, and will automatically overwrite the old recording files when full, do not need to do extra settings of recording.

If you want to cancel the recording, please select the “24 hours video” , check to remove, if you need to set the recording time, please use the Web client settings, more details, please refer to [IP camera Web client function instructions]

How to remotely download video files saved in SD card

If you want to download SD card video files to your phone local storage, please take the following steps.

Step1: open APP home page–>SD card records–>click download icon

Path to save recording:

Android phone: local storage–> DCIM–>Eye directory iOS phone: in local system album;

Cannot read SD card or check SD card’s memory size

The solutions are as follows:

1. Check whether it is inserted in the opposite direction.

2. After inserted, click “format SD card” (format it even if you cannot check SD card’s memory size), reboot camera and refresh it.

3. If the above steps do not work, please change a SD card,(please use genuine SD card), For example, Kingston SD Card, Class 4 and 10 is preferred.

Notes:

1. If the above methods does not work, you can check the TF card slot on the camera and the SD card. If it proved to be hardware problems, please contact the dealer for replacement.

2. Besides, please make sure the camera’s firmware and the APP is in the latest version. If not, please update to the latest one.

Forget the Camera Password

Please reset the camera to factory default settings, the default password of the camera is 888888.

How to reset:

Power on camera, then find out the camera “ reset “ hole, use a pin or pencil to keep pressing the button for about 15 seconds until camera reboot, then the camera will be reset successfully.

Forget App Account and Password

If you forgot the password, click “ forget your password “ in Eye4 APP in PC or Phone, enter the email account bound the account, then you will get a verification mail, please follow the system prompts to change the password.

How long does the SD card record?

The following data is based on the test of video duration calculation of 64G TF card. The results will be different in different scenarios. For example, recording for static and dynamic picture are not the same. If you set different parameters, the results may different. The data is calculated on the camera’s default stream settings, just for your reference.

1. It can record 16 days when C38 is in 720P mode.

2. It can record 18 days when C7815WIP is in 720P mode.

3. It can record 14 days when C37A is in 960P mode.

4. It can record 10 days when C50S is in 1080P mode.

5. It can record 8 days when C38S is in 1080P mode.

Note: You can choose high-bit stream or low stream image, they take different amount of capacity. Please refer to the specific settings [IP Camera Web Client Function Instructions] SD card record settings

IP camera screen blurred , color cast

If your camera’s screen blurred or it’s color cast, please follow the guide below:

1. Please reboot camera a few times, or restore cameras to factory default settings, after that, it will be back to normal.

2. If the problem occur again and again, then it probably cause by camera’s sensor problem, please contact dealer or sale man for maintenance or replacement

Lens screen blurred, the screen is not clear or color cast

If you got such kind of problem, please try the following ways:

1. For Pan & tilt Cameras. Please turn the lens slowly until the picture turned clear.

2. Make sure the inner and outer surface of the lens’ are clean, if not, please clean them with a soft cloth.

3. If there is color cast, please login the PC or Web client, to adjust the contrast, brightness, saturation. [You can also try to restore it to factory setting or reboot camera a few times, to see if it works. If the issue happen again and again, then it must be hardware problem.]

Note: If the above ways do not work, it must be something wrong with the sensor in lens board, please contact the direct dealer or salesmen for warranty.

What is the wireless distance between Camera and Router

The distance depends on the wireless signal strength of the router.

1. At present, VStarcam IP cameras support 2.4G frequency bandwidth wireless router, don’t support 5G frequency bandwidth.

2. It is recommended to keep the distance within 10 meters.

Note: If the wireless signal of the router is weak, please connect the camera to the router with a network cable. Otherwise, It will make the camera offline.