O-KAM Pro APP Download

O-KAM Pro supports Android and iPhone, you can download it from google play or app store.

Login O-KAM Pro

You need to register and login to O-KAM Pro APP to connect the camera, click Register now or email icon to register.

It is recommended to allow all permissions of the APP, otherwise you may not be able to use and connect the O-KAM Pro camera properly.

Connect O-KAM Pro Camera To Wifi

This connection mode supports O-KAM Pro wifi camera and battery camera.

1. Connect the O-KAM Pro Camera to a power source, and if it is a battery camera, press and hold the power button to start the camera.

2. Click + , then scan the QR code on the O-KAM Pro camera, the APP will automatically enter the appropriate connection mode.

If you can’t find the QR code or can’t scan the QR code, please select Wireless camera.

3. Make sure your O-KAM Pro camera is ready to connect, the camera light is flashing or you hear the prompt “Please use the app for Wi-Fi configuration”.

Note: If the light is not blinking or there is no prompt tone, please reset the camera.

Then click ‘I heard the prompt tone or see the indicator light flashing’, go to the next step.

4. Enter your wifi password, then click Next.

Please choose 2.4G wifi, some O-KAM Pro cameras only support 2.4G wifi.

.

See also  O-KAM Pro Camera FAQ and Troubleshooting

.

5. Make sure your wifi is 2.4g and the wifi password is correct, then click Confirm. Give the displayed QR code to the camera to scan.

Place the QR code about 15-30 Inch in front of the camera to scan, and complete the scan after hearing the “beep” sound.

After the connection is successful, it will automatically jump to the next step.

After successful connection, you can test the wifi signal strength, or later in the test, please put the O-KAM Pro camera in the location with strong wifi signal.

The app will prompt you to subscribe, it is recommended to cancel, if you need cloud storage, make sure the O-KAM Pro camera can work properly before subscribing.

AP Mode Connecting O-KAM Pro Camera

If the QR code connection fails or the QR code cannot be scanned, you can try to connect the O-KAM Pro camera using AP mode.

1. Go to your mobile phone’s wifi list to connect to the hotspot wifi of the O-KAM Pro camera, return to the O-KAM Pro APP after the connection is successful, and then the app will auto add the camera.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

2. Go to Settings, select Device Settings, and then click Wi-Fi network.

3. Select your wifi, then enter your wifi password, click Confirm and wait for O-KAM Pro camera to connect to your wifi.

Share O-KAM Pro Camera

Once you have connected the O-KAM Pro camera, if you want your family or friends to use the camera as well, you need to share the camera with your friends via the Share function.

1. Go to the Share screen, then send the QR code to your friend.

Permission Settings:

.

See also  O-KAM Pro Camera FAQ and Troubleshooting

.

2. Have the invitee download the O-KAM Pro APP and register and login, then click + scan the QR code to add a camera.

Connecting O-KAM Pro Camera without a router

If you want to use O-KAM Pro camera without internet or router, you can connect to the included hotspot wifi to use the camera.

This mode only supports close range use.

1. Go to your mobile phone’s wifi list to connect to the camera’s hotspot wifi, after connecting, return to O-KAM Pro, the app will auto add the camera, then you can start to use it.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

Function setup – Wired O-KAM Pro Cameras

The functions of different types of O-KAM Pro cameras differ slightly, so please check your camera type.

If your camcorder needs to be connected to the power supply at all times to work, then it is a wired O-KAM Pro camcorder type, please check the function setting instructions below.

Recording Setup – Wired O-KAM Pro Cameras

O-KAM Pro camera supports cloud storage and memory card recording, cloud storage requires subscription, the following memory card recording settings.

You need to insert the memory card to record, the recording will be saved in the memory card, after inserting the memory card, the camera will sound a voice prompt.

The default is to start 24 hours recording, you can change the recording mode in TF Record Settings.

O-KAM Pro camera supports the following recording modes:

If the memory card shows abnormality, please try to format the memory card and reboot the camcorder.

View Recordings – Wired O-KAM Pro Cameras

In the live video interface, click TF Card in the lower right corner to view the video saved in the memory card.

Motion Detection Setup

Activate the Motion Detection function in the Monitoring Function, O-KAM Pro cameras support Motion Detection and Human Detection.

Motion Detection

When the camera detects an object moving, it will send an alarm notification to your mobile phone.

This mode may have a high false alarm rate, if you need to detect only suspicious people, we recommend you to choose Human Detection.

Human Detection

The camera will send alarm notifications to your mobile phone only when it detects humanoid objects.

Activity Zone Setup

Setting the detection area allows the camera to detect a specific location, reducing the chance of false alarms.

Smear the area you don’t need.

Detection schedule

Customize the schedule of Motion detection, reduce false alarms. The camera automatically monitors for you during the scheduled time.

Alarm flashing light

After the alarm flashing light is turned on, the camera will automatically flash when motion detection is triggered.

Camera Siren

When Alarm sound switch is turned on, the camera will emit alarm sound when motion detection is triggered, you can choose alarm sound or record your own sound.

Enter Notification Settings, select Camera Siren and then turn on the Alarm sound switch.

Email notification

An email will be sent to you when a motion is detected.

Click Add an email , then enter the email address you want to receive alarm notification and finish the setting.

Auto Tracking

When Person tracking is activated, the camera will Auto Track people’s movements and monitor all activities. It will automatically switch to and focus on the person when they enter the camera’s field of vision.

This feature is only supported by O-KAM Pro cameras that support PTZ.

Human frame

People are automatically framed in the live video Help you filter out motions of other objects and quickly follow the person’s movement.

Night vision setup

O-KAM Pro camera defaults to black and white night vision mode, you can change the night vision mode in Device Settings, Night Vision.

Only cameras with dual light sources support this feature.

Reset O-KAM Pro Camera

Press and hold the O-KAM Pro camera reset button for 5 seconds to reset the camera.

.

O-KAM Pro Camera FAQ and Troubleshooting

You can find here how to fix O-KAM Pro camera can’t connect to wifi, offline and not working problems.

.

Why is my O-KAM Pro Camera offline?

O-KAM Pro camera is offline, it means the camera can’t connect to the network properly, please follow the steps below to fix the offline problem:

Is the router working properly?
Connect your mobile phone to the router Wi-Fi, switch off the mobile data, can you access the internet normally? If it is not normal, try to restart the router.

Whether the WiF strength is full or not
Put the mobile phone to the camera installation location, detect whether the Wi-Fi signal is full? If the signal is weak, it is recommended to adjust the distance from the router to the camera.

Whether the O-KAM Pro camera is normal
If a memory card is inserted into the O-KAM Pro camera, power off the camera and remove the memory card, then check if the camera works properly.

Replace the power supply with another one.

If none of the above solves the offline problem, try resetting the camera and reconnecting it.

Why does O-KAM Pro camera keep showing that it is connecting?

.

See also  How To Setup O-KAM Pro camera(Complete Manual)

.

You can also try:

If it’s a 4G O-KAM Pro camera, please detect if the SIM card’s is in arrears.

.

 .

What is DMSS APP?

DMSS is a mobile surveillance app with functions like video playback, remote monitoring, device initialization, push notifications, and remote configuration. Devices like IPC, NVR, XVR, VTO, doorbells, alarms and access controllers can be added. After logging into the account, you can use cloud services like cloud upgrade and so on. The app supports iOS 9.0 and Android 5.0 or later systems and can be used with 3G/4G/Wi-Fi.

 .

What are the benefits of DMSS Camera App?

Remote operations

Before talking about DMSS Camera application on Alexa, let’s see what is DMSS? DMSS app can work in an environment with various internet connections. It connects Dahua CCTV products through both Internet and Ethernet. P2P-enabled internet connection shows great simplicity, while IP or domain name-enabled Ethernet connection guarantees strong stability.

DMSS can be operated remotely to immediately and stably control specific devices all around the world through its global network coverage. many functions including PTZ controlling, video preview and playback, video image adjustment (such as White Balance, focus, etc.), alarm subscription, voice intercom and etc. can be done remotely.

 .

increased data security

DMSS adopts multiple layers of data encryption protection to supply better data security to users.

From a product to the platform and then to the mobile client, DMSS uses multiple layers of data encryption protection to provide better data security to users. DMSS camera has also been certified by TÜV Rheinland, meaning the product complies with the GDPR and meets the TÜV Rheinland 2PfG 2624/06.17 standards, offering state-of-the-art information security and privacy protection.

Featuring a more detailed interaction design, DMSS provides a smoother user experience.

 .

Supports thermal products

To prepare the best support for the global efforts in pandemic prevention and control, DMSS CCTV also supports thermal products (supported by CCTV Suppliers), including access control, thermal cameras, and temperature monitoring terminals. It lets the operators control thermal products remotely and perform their duty in a safer manner.

 .

Setup DMSS App on Alexa amazon

Amazon Alexa is a virtual assistant AI technology developed by Amazon. It is able to voice interaction, music playback, make to-do lists, stream podcasts, set alarms, play audiobooks, and provide weather, traffic, sports, and other real-time information, such as news. Using itself as a home automation system, Alexa can also control your home security camera and even we can set up DMSS application on Alexa. Users are able to increase the Alexa capabilities by installing “skills” (additional functionality developed by third-party vendors, in other settings more commonly called apps) like weather programs and audio features.

Most devices with Alexa let users activate the device using a wake-word (like Alexa or Amazon); other devices (like the Amazon mobile app on iOS or Android and Amazon Dash Wand) require the user to click a button to activate Alexa’s listening mode, although, some phones also let a user say a command, such as “Alexa” or “Alexa wake”.

In September 2019, Amazon launched many new devices achieving many records while competing with the world’s smart home industry. The new Echo Studio became the first smart speaker with 360 sound and Dolby sound. Other new devices included an Echo dot with a clock behind the fabric, a new third-generation Amazon Echo, Echo Show 8, a plug-in Echo device, Echo Flex, Alexa built-in wireless earphones, Echo buds, Alexa built-in spectacles, Echo frames, and Alexa built-in Ring, and Echo Loop.

How to use Alexa for your home security camera?

Using Alexa with a home security camera adds comfort. You can use a smart display screen in your house to immediately and easily review past footage and see who’s at the door right now. Just make sure you have compatible devices and you’ll be using Alexa to check in on your camera (or cameras) in no time. One of the utilities of Alexa is setting up the DMSS application on Alexa. Let’s we how we can do it.

 .

DMSS application on Alexa: How does Alexa work with DMSS?

To add your Dahua device using the Amazon Alexa app:

Let’s assume that you’ve installed and configured your Alexa-compatible home security camera already and you have an Alexa-enabled smart speaker.

Now you need to log in to your Alexa app or make an account if you don’t already have one. Simply download the Alexa app and follow the prompts to sign in/register a new account.

Open the Alexa app and choose “Skills & Games” in the menu. Type “Ring” in the search box, open the skill, and choose “Enable.”

You’ll be asked to enter your Ring account credentials to pair your Ring account to the Alexa app.

 .

How to Download the DMSS Application?

The prefix “g” or “i” differentiate the applications intended for Android and iPhone/iPad and thus we will find them in the official Google Play and App Store:

Before, DMSS Plus was paid while you could get the Lite version for free. There are some differences between DMSS Lite and Plus such as E-Map (visual and functional installation plans), alarm management, and push notifications. Currently, there is no need to choose since Dahua has released the Plus version for free. In addition, this publication is already adapted to the new GDPR (General Data Protection Regulation).

 .

 .

Download Dahua DMSS software

View DMSS APP User Manual

 .

What Functions Do These Apps Offer?

The aforementioned applications have undergone several updates that improve their operation and increase their capabilities so sometimes it is difficult to follow all the news. Therefore, let’s see a summary of what they offer us for the management of our video surveillance devices:

Integration of Other Security Devices

The main novelty is managing DMSS CCTV devices, access control devices, and alarm systems from the manufacturer Dahua in a single app.

 .

Device Management

Among other options, they can be located within a local network (WiFi or LAN), and add devices via IP/Domain, DDNS, and P2P (Easy4IP and Lechange). This last option allows you to add devices by scanning the QR code and even a complete list of devices, very useful for migrating from the Lite app to the Plus version in a single operation.

 .

Live View and Playback of Recordings and Stored Clips

Live, to access and capture live video from added devices, combining channels and cameras. Playback, to consult, capture, cut, and extract the recorded videos. In addition to that, clips and captures can be viewed from the smartphone’s memory.

 .

Channel Configuration

It allows you to modify the coding (image resolution and ratio), image adjustments, PTZ or motorized zoom camera movement control, two-way audio communication with the device, and quadrant display, as more interesting functions.

 .

Notifications and Events

Detection events generated by devices are listed and notified in the app through push notifications. These consist of instant and free alerts supported by the devices and to which we can easily subscribe, depending on the type of detection selected.

 .

Cloud Recording, Cloud Storage Services

Upcoming updates will enable cloud video recording under a subscription service, with per-channel rates for 3, 7, or 30-day recording, and only for cameras that support such functionality.

 .

You can also check:

Best CCTV Brands in the UK

 .

 .

How to See Your Dahua DMSS Security Cameras from the Cell Phone

DMSS is Dahua ‘s free software to connect to your equipment from smartphones. It is used to connect to all current Dahua manufacturer equipment: DVR recorders, HDCVI, NVRs, IP cameras, etc.

This App can be downloaded for free in both the Play Store and the App Store. The Android version is called gDMSS and the iPhone iOS version is called iDMSS.

To connect your Dahua device via P2P on your cell phone, you are going to need:

 .

How to Configure Your Dahua Security Cameras in DMSS

Enter the SN of the device and touch the “Next” button.

Once all the boxes are completed, tap the “Save” button that is located at the top right.

If you followed the steps correctly, it should start viewing your security cameras live. By tapping the back button at the top left, you can return to Start.

 .

How to View Your Dahua Cameras in DMSS

If you followed the steps correctly, you should start viewing your security cameras live.

 .

 .

 .

The red numbered buttons:

 .

The Yellow numbered buttons:

 .

 .

Conclusion

As we saw, you know about DMSS App & can set up Alexa on your camera easily, just you need to go to the menu and tap Skills. Find the relevant skill (some cameras have specific apps for the cameras, outside of their main smart home apps). Enable the skill and link the account with Alexa. It’s a simple thing to set up and it means that you can create a security monitor without ever firing up your smartphone or tablet. All you need is one of the three Amazon devices noted in the intro and a compatible DMSS camera.

Here are some of the benefits of using wireless IP cameras:

However, there are also some drawbacks to consider:

.

Deep Dive into Wireless IP Cameras: Advantages and Considerations

Wireless IP cameras offer a compelling solution for home and business security, providing the benefits of traditional IP cameras with greater installation flexibility. Let’s delve deeper into the advantages and considerations when choosing a wireless IP camera system.

Advantages:

Considerations:

By understanding these advantages and considerations, you can make an informed decision when selecting a wireless IP camera system that perfectly caters to your specific security needs.

.

Add device

Video：

Hiseeu Wireless PTZ Camera Guide v1

Read Also : The Ultimate IP Camera Guide v3

1, It makes a beep after reset the camera, open the App, click “+ Add camera” –scan QR-code on the camera.

2, Click “Device light is blinking”—Next, then connect your home wifi.

3, Select your home wifi (the camera only support 2.4Ghz wifi, not support 5Ghz), click “next”.

Note: The wifi name and password don’t including special character and the wifi password don’t over 12 character.

You will get a QR code on your mobile phone, aim the QR code of the mobile phone at the camera lens at a distance of 4-5FT.

when you hear the prompt voice, click the blue button below, wait for device to connecting successfully, then edit the device name.

Add device with network cable

1.Please using the network cable connect camera to your router, then click “other ways to add”—More ways to add–select “LAN scan”.

2.It will search device automatically, when find device, click Add. You don’t need to input any password, just click “Confirm” on upper right corner.

3.After add successfully, please click setting icon–click Advanced settings.

4.Connect new WiFi–select your home WIFI and input password–Confirm. Then unplug network cable.

Add Device Via Camera Hotspot

1, Please click “Add camera”—other ways to add—Connecting camera hotspot to add.

2, Check “Device light is blinking” and click Next, then connect your home wifi, and click Next again.

3, Click “Go to settings” to connect camera hotspot, find hotspot IPC*********, input password”11111111”.

It doesn’t matter if it showing not network, just click ok, then go back to app.

4, Finally, wait for device to connecting successfully, then edit the device name.

The camera often offline

1, Check whether the camera antenna is vertically upward.

2, please confirm the distance between the camera to your router, it better within 30FT, if the distance too far, the camera will offline.

3, If still offline, please give your camera version, we will give you a firmware to upgrade camera, it can enhances the camera’s signal.

Camera can’t connect to wifi

1, please confirm wifi is 2.4G or 5G, the camera only support 2.4G. And wifi password cannot exceed 12 characters.

2, if it is 4G wifi, please place the camera next to the router, then press the reset button for 6 seconds to add device again.

3, or you can connect the camera to your router with network cable, then switch to wirelessly connection.

How to using PTZ function on NVR?

1, please left click your mouse, you will see a smart menu below, click PTZ control.

2, click the arrow direction to move the camera.

Please note, if your camera is digital camera, you can’t zoom in or out in this interface, it only suit for optical zoom camera.

You need to go back to main menu, left click mouse again, click zoom in, then roll you mouse to zoom in.

but when you zoom in, the camera image will blur.

How to share the device to other one?

a, Please go to the app–click “Share” icon–select permission and effective time.

b, after click complete icon, you will get a QR-code.

Please note that another phone must first download the application “esecloud” and then register a new account. One account cannot log in to two mobile phones at the same time.

Unable to hear camera sound

If “x” is displayed on sound option, it is not turned on, you need to turn on first.

If still can’t hear sound, please go to setup interface—recording settings—verify that the “Record Sound Switch” option is enabled.

How to connect the camera to Alexa?

 This is the link about how to connect the camera to Alexa, please refer it.

https://www.amazon.com/vdp/02b7820dd64d4ad6a457fcfd8638e830?ref=dp_vse_ibvc1

.

If Alexa showing “Live view not supported”, please don’t worry, this is Alexa app issue,

Actually it can view camera on Echo Show. Write your article here

How to setup motion tracking

If you add camera to NVR, please go to video detection to check whether your nvr support motion tracking.

Usually, NVR not support motion tracking, you need to add camera to the app Eseecloud, then add to NVR, so that you can setup motion tracking on the app.

1, Into device—click setting icon on upper right corner—go to smart detection alarm—enable motion tracking option.

How to set preset position cruise

1, go to setting interface—ptz control—cruise mode—select preset position cruise.

2, go back to record interface–click Preset–add more than two different positions–go to More–click cruise.

After setting successful, the camera will cruise within the preset position range.

Camera not recording after install SD card

1, Please go to setting interface–Storage setting–local storage space–check the status of the SD card.

2, SD card is in normal status, please check if SD card capacity is full, and then format the SD card.

3, If showing no SD card, please take the SD card out and insert it again. (Please keep the power off before inserting the SD card)

Alexa not skill Eseecloud

1, Please check if you have enable Alexa option on the app, click setting icon, advance settings, Alexa service authorization.

2, you need to login Eseecloud account with phone number or Email address, If you use third-party software to log in to Eseecloud, such as Google, you cannot log in to Eseecloud on Alexa

Please note, If Alexa can not find camera, please check if you have setup a name for camera.

Eseecloud Cloud Service Fee Standard

upgrade the ptz camera to new version.

We have upgrade our ptz camera version, you can scan the QR code to add the device without connecting camera hotspot.

and you can add the camera to nvr directly, don’t need to input password.

1) connect the camera to the same network as your computer with a network cable, then download a tool to search your camera IP, copy firmware to your computer. this is the link of tool.

http://download.dvr163.com/tool/IPCamSuite-1.2.26.8.zip

after you dowaload the tool successfully, please open it and click refresh to find the camera ip. upload the firmware and click upgrade. Write your article here

 please note, when upgrading the camera, please do not unplug the power or reset the camera, otherwise the camera will crash.

if you want to upgrade your camera version, please email johnny@hiseeu.com to get a upgrade firmware.

Fixed-point cruise on NVR

1) Right click the mouse–system setup–channel setup–PTZ setup. select correct channel. Add first cruise point,

2) click add to set first position (the default is 1, which does not need to be changed),

3) then click preset box select 2–add, add multiple cruise points in this way. You also can select “keep time” you want, preferably in five seconds or more.

4) And then click “?” question mark into the PTZ control interface–click PTZ control option to set first position, then click store.

5) change the preset box to 2, adjust the camera lens to second position–store

6) right click anywhere –return to the PTZ setting interface–apply—ok.

After connect to mobile phone, camera showing “wrong password” on NVR.

If you are adding camera to your mobile phone through camera hotspot , it will generate a random password.

1, Go to app Eseecloud, click three points icon on right upper corner, click edit. Fast click 6 times on blank area,

you will see random password.

2, Go to NVR, right click mouse—video manage—manial edit.

3, select channel—input random password, click ok,

If still showing connecting fail, please click match code to match camera.

The camera will turn to the wall or the ground

1. Please confirm whether to manually rotate the camera lens. If so, the camera will not return to its original position after restarting or automatic tracking.

please unplug the power adapter, then plug it in again, click PTZ on the mobile app or NVR to control the camera lens.

2. If you do not turn the camera manually, please tell us your camera ID number and version information, and we will feed back to our technical support.

.

.

1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

Guard Viewer Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

.

If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

.

Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

.

Network Setup for NVR/DVR/IP Camera before adding to Guarding Vision

The Following network settings must be checked before adding the device to Guarding vision App.

Method 1: From NVR Local menu

Step 1: Right Click on the NVR Monitor and select “Menu”.

Step 2: Select “Configuration” from the Menu options.

Step 3: Select “Network” and check the option “Enable DHCP” Click “Apply”

Step 4: Make sure your NVR/DVR obtained an “IPV4 Address” and “Preferred DNS Server” values automatically. If not, check your network settings and make sure your device is properly connected to your network router or switch.

Step 5: Select “Platform Access” and check “Enable”.  You will be taken to the service terms window.

Step 6: Create a “Verification Code” check the “Guarding Vision service terms” click “OK”.

Step 7: Click “Apply” to apply the settings. The status will change to “Online”. The QR Code being displayed on your device “Platform Access” page can be scanned with Guarding Vision app to add the device into your App. To proceed with adding the device into the app scroll down to “Adding NVR/DVR to Guarding Vision App”.

Method 2: From the NVR/DVR/IP Camera Web page.

Step 1: Input the IP address of the NVR into the address bar and login with the credentials.

Step 2: Go to Configuration  Network  Basic Settings

Adding the NVR/DVR to Guarding Vision App

Method 1: Using the QR Code

Download and install the Guarding vision app on the Mobile. Register and Create a Guarding vision account on the App.

.

.

.

Step 1: Tap on the “+” to add a new device. Select “Scan QR Code”. Scan the QR Code displayed on the NVR’s Monitor.
.

.

.

.

.

.

Step 3: Scan the QR code from the device sticker or Login to the device Local Menu and go to Menu  Configuration  Network  Platform Access to access the QR Code.
.

.

.

.

.

.

.

.

Method 2: Add Device with Serial Number
.

(Only the last 9 digits of the serial number are needed to add the device into the App.)
.

Step 1: Tap on the ‘+’ icon and select “Manual Adding”
.

.

.

.

Step 2: The serial number can be accessed from the device sticker. To access the serial number from the web config, go to Configuration  System  System Settings  Basic Information
.

(Refer to the figure below)
.

Step 3: Once the “Manual Adding” Option is selected, You will be directed to the Add device page with “Serial No.” Input the serial number and click on  to save.

.

.

.

Step 4: Click “Add” to add the Device.
.

.

.

.

.

Step 5: Input the Verification Code that was created and click “OK”.
.

(You can find the code from the device web Config. Go to Configuration  Network  Advanced settings  Platform Access.)
.

.

Step 6: Tap on “Next”. Create a Device name in the “Edit Alias” page. Tap “Save”
.

.

.

.

.

.

Step 7: Tap on “Guarding Vision” at the bottom of the app to see your device listed. Tap on the device name to view the cameras connected to the device.
.

.

.

.

.

.

How to Change Camera names on the App
.

• Slide the device name to the left to view the settings and share icons.

• Tap on the  Settings icon.

• Tap on “Linked Camera”

.

• Click on the Edit icon and input a desired name to the camera and Tap “Save” icon.

• 

Guarding vision Setup from browser (www guardingvision com)

.

Step 1: Open browser (Internet explorer/Chrome) and input the address www.guardingvision.com. And click on “Register” to register for a new account.

Step 2: In the registration page, input the mandatory credentials and select “Email” for registering with email or “Country Code” for registering by a phone number.

Step 3: Once the account is created, select “Device Management” and select “Add” to add a new device.

Step 4: In the “Add Device” pop-up window, input the device serial number (Last 9 digits of the serial number found on the device sticker) and click on “Search”.

Step 5: If the platform access is enabled on the device, then you should see the device on the “Add device” window. Click on the ‘+’ icon for the device. Click on the link for Enabling “Platform Access” https://app.box.com/s/ftj2keo6pvvvkpif9ukquyp7jrvhktwx.

Step 6: Enter the verification code found on the platform access page of the device. Click “Add”.

.

Step 7: Click “OK”. Now the device should be added into the Guarding vision account. To view video stream, download the Guarding vision ass on your mobile phone and login with the account credentials just created.

.

.

Sharing the device:

To share the device with another Guarding vision account, click on the “Share” icon next to the device name

Select “Email” for sharing by email or select “Mobile Phone Number” to share by mobile number. Click on the check mark next to the device and click “Share”.

.

Initialize/Setup SD Card from Guarding Vision App

SD Card Setup for IP Camera from Guarding Vision

.

Purpose:

This document provides instructions on how to initialize a brand new SD card that is inserted into the IP Camera.

(Note: When a brand new SD Card is inserted into a IP Camera, it has to be initialized/formatted before it can start recording data)

.

Steps to Initialize/Format the SD card

Step 1: Open the app, Select ‘Guarding Vision’ on the bottom left and slide the device name to the left and select the icon.

Step 2: Once in the device settings page select ‘Storage Status’

.

.

.

.

Step 3: In the storage status page, select ‘Memory Card’, which will take you to the ‘Initialize Storage’ page.

.

.

.

.

Step 4: In the initialize storage page, select Initialize. This will format or initialize the sd card and the sd card should be ready for recording.

.

Reset device with Guarding Vision

Reset NVR using Guarding Vision

Purpose:

The purpose of this document is to be able to reset an NVR with the vuarding vision account.

Currently Supported HINO devices:

NVR532P16-I4

NVR516P16-I4

NVR732-I8

NVR764-I8

Required Firmware:

V4.1.65 or above

Initial setup for enabling Password reset from Guarding Vision

Step 1: During the initial device setup, make sure the “Reserved Email Settings” option is checked.

.

.

.

Step 2: Since the Reserved email settings option is enabled, the following screen as shown in the figure below should appear. Input the email that you wish to receive a password reset verification code.

(Note: Please enter a valid email)

.

.

.

Resetting password from the Guarding Vision App

Step 1: On the NVR login screen, click on “Forgot Password”

Step 2: On the following screen as shown in figure below, select “Verify by Reserved Email” and click “OK”

Step 3: You will be brought to a screen with QR Code.

.

.

Step 4: Open the Guarding vision App on your phone and go to More  Reset Device Password.

.

.

.

Step 5: Scan the QR Code shown on the NVR screen. You should see a message as shown in the figure below.

Step 6: Check your email to find the verification code and enter the code in the field provided and click on “OK”.

.

Platform Access for Guarding Vision Offilne Issue

Guarding Vision Offline Issue

Purpose:

This document provides steps to fix the Platform Access “Offline” status issue on your NVR/DVR.

Solution:

The most common cause for “Offline” status is when the “Preferred DNS Server” space is empty. Follow the steps below to fix this issue.

NVR Local menu

Step 1: On the monitor connected to the NVR, Right click and go to Menu  Configuration  Network  General

Step 2: Enter the “Preferred DNS server” address as 8.8.8.8

(Note: If “Enable DHCP” is checked, you can check the option “Enable DNS DHCP” which will let the NVR/DVR pullup its own Preferred DNS Server)

Step 3: Click “Apply”. The device might take a few seconds before applying the new values.

Step 4: Now go to Menu  Configuration  Network  Platform Access. The status should show “Online”. The device might take up to 60 sec before showing the new status. Click “Back” wait 60 sec and check the status again.

(Note: You can scan the QR code on your “Platform Access” page to add the device directly to your Guarding Vision App.)

.

Guarding Vision Quick Setup

Guarding Vision Setup Instructions

Setting up the DVR/NVR

Step 1: On the DVR/NVR screen, right click Select Menu  Configuration  Network.

Step 2: Under “General” input the “Preferred DNS Server” as 8.8.8.8 as shown in the figure below.(If you have “Enable DHCP” and “Enable DNS DHCP” option on this page selected, then you do not have to perform this step)

Step 3: Select “Platform Access” and check “Enable” and create a verification code. Click “Apply”.

.

(Note: The QR code displayed on the platform access page can be used to add the device into the guarding vision app.)

Adding the device on Guarding Vision App.

Step 1: Tap on the “+” to add a new device. Select “Scan QR Code” to scan the QR code being displayed on the NVR monitor. Input the Verification Code that was created under “Platform Access” in the NVR.

.

.

.

.

Step 3: For Manual Adding, input the “Serial No”. For QR code, Scan the QR code from the device sticker or the QR code displayed on the NVR. (Note: You can also scan the QR Code you see on the monitor. Refer to Step 3)

.

Guarding vision sharing and registering

Guarding Vision ‘Register’ ‘Login’ and ‘Share’

Registering on Guarding vision

.

Option 1: Tap on the “register” option. Now in the Register page enter the Mobile Phone number and tap on “Get Security Code”. You will receive a code by “Text”. Input the code you just received and complete the process.

Option 2: Tap on “Register by Email Address” for registering by email. You will receive the security code to the email address entered.

.

How to select Login options on Guarding vision

.

To Login using a mobile number, tap on the “Login by Mobile Phone Number” option. Now input the phone number and password and tap “Login”.

.

.

.

.

Sharing a device on Guarding vision

​

Method 1: Sharing from the Primary account

On the Primary account, swipe the device name to the left to access the “Share” Icon. Tap on the Share icon. This will take you to the “Recipient” page.

In the “Recipient” page enter the email or phone number of the user you want to share the device.

When sharing, make sure the Phone number/email/username are entered as shown in the account details.

Finding Account Details:

On the bottom of the app, Tap on “More” and select “Account Management” to view the Account details like Username, Email address(if used to register) and Mobile Phone Number (If used to register).

.

.

.

Add Stand alone device to Guarding Vision

.

Adding a Stand Alone IP Camera to Guarding Vision App

Step 1: Log in to the IP Camera with internet explorer and Go to Configuration  Network  Advanced Settings  Platform Access

Step 2: Check the “Enable Option” you will see a pop-up window asking to create a verification code. Enter the desired verification code and click “OK”

Step 3: You can view the verification code by clicking on the eye lid icon.

Step 4: Click “Save” and refresh the page. The status should turn from offline to online.

.

Step 5: Now you can add the device into guarding vision by entering the las 9 digits of the serial number which can be viewed by going in to

Configuration  System  System Settings.

.

Step 6: Open the guarding vision app on your mobile device and register for a new account.

Step 7: Click on the ‘+’ sign on the top right corner of the app and select manual add for serial number or QR code to scan the QR code on the device sticker

(Note: Playback can be viewed on the App for IP Cameras that support Micro SD Card)

.

Add Device with Static IP into Guarding Vision for Local Access

.

Add IP Camera to Guarding Vision with Static IP Address

Purpose: This document provides instructions on how to find and add a IP camera with static IP address into the Guarding Vision App.

Note:

Method 1: Adding an online device in the local network

Step 1: Open Guarding vision App and select “Guarding Vision” on the bottom of the App. Click on the “+” icon on the top right to access adding menu.

Step 2: From the Add menu, select “Online Device”

.

.

.

.

Step 3: In the online device list, tap the device you want to add. You will be taken to a details page.

Step 4: The details page shows you the info of the device that you just selected.

(Note: Select the “Add Device to Guarding Vision Server” option available under the “Add” button for remote access over cloud. For this, the device should be connected to the network and  the “Platform Access” option should be enabled from the local menu/web menu for NVR/DVR. For a IP Camera, the “Platform Access” should be enabled from the web menu.)

.

.

.

.

Step 4: in the “Add Device” page, input the Username and Password for the device and click  on  icon on the top right corner to save the login credentials and finish adding the device.

The device should be added to your App.

.

.

.

.

.

Method 2: Manual Adding option

(Note: Using this method, you can add a portforwarded device with a public IP address.)

Step1: Open the App and click on the “+” icon on the top right to access the add menu. Select “Manual Adding”.

Step 2: Select “IP/Domain” to change the adding type.

.

Step 3: Create a name for the device by typing in the “Alias” option.

• Input the “IP address” of the device and the login Credentials. Tap on  icon on the top right to save the values entered.

(Note: If you have a device with a port forwarded IP address, you can enter that public IP address in the address space with the device login credentials.)

.

.

Here’s a breakdown of the concept:

There are different levels of sophistication in IP camera analytics and detection. Here are some examples:

IP camera analytics and detection can be a valuable tool for security and surveillance applications. It can help to reduce false alarms, improve efficiency, and provide more actionable insights from video footage.

People Analytics

People Analytics

Learn how to use Verkada People Analytics to filter people by specific attributes

Updated over a week ago

The Verkada People Analytics feature uses powerful edge-based camera capabilities to detect people, faces, and filter results based on clothing color, apparent sex, and the presence of backpacks.

Note: See User Guide for People Analytics for best practice guidelines.

Enable the People History feature

All Verkada cameras perform people detection (as outlined above) out of the box. However, to enable more complex analytics, such as the ability to search for faces or for people by clothing color, you must enable the People History feature.

Required. To begin, you need to enable the feature globally on your org and then on the individual cameras.

Enable People Analytics Globally

Enable People Analytics on individual cameras

View Person History

When enabled, a Person History can be seen on individual cameras and across all cameras in your organization.

IP Camera Analytics and Detection Setup Guide v1

View Person History for an individual camera

View Person History across all cameras

Use Face Search

When enabled, a Face Search can be seen across all cameras in your organization and on the Verkada Command mobile app.

Use Face Search across all cameras

The Face Search feature is enabled, by default, when you toggle on High Resolution Image Capture. You can search a face across all cameras in your organization.

Use Face Search on the Command mobile app

See Face Search on Mobile Apps to perform a face search on the Command mobile app.

Bulk enable People History on the Devices page

People and Face Search on Mobile Apps

People and Face Search on Mobile Apps

Learn how to use people and faces on Verkada mobile apps

Updated over a week ago

Access People History search

Access a Face Search

License Plate Recognition Overview & FAQ

License Plate Recognition Overview & FAQ

Learn the License Plate Recognition functionality and use cases

Updated over a week ago

Specially-placed cameras are designed to capture license plate images and provide users with a readable and searchable list of license plate numbers. These license plate captures can be linked to live or recorded video from a nearby camera for complete context surrounding vehicle events.

Verkada’s License Plate Recognition (LPR) allows real-time license plate monitoring and logging for later reference. Learn how to configure LPR for your cameras.

Notes:

Key features

Investigate License Plates of Interest

You can use LPR to quickly search for all historical appearances of a license plate, making it easier to complete investigations for suspect vehicles.

Receive License Plates of Interest alerts

With Verkada’s LPR solution, you can receive License Plate of Interest alerts when a specific license plate is detected at any of your locations. You can also send these notifications to third-party applications through the Verkada Webhooks API.

Export results via API integrations

Verkada’s LPR results can be systematically exported to third party systems leveraging our API integrations. This allows customers to run custom business reports or integrate with other critical parts of their security infrastructure.

FAQ

Will Gen 1 Bullet cameras provide the same level of LPR performance as the current, Gen 2 models?

Is it possible to use cameras in LPR mode for video security beyond LPR mode?

Is it necessary to use a Bullet camera as the context camera in a dual-camera LPR setup?

What is the function of a context camera and when is it necessary to use one?

When is it necessary to use an external IR illuminator for capturing license plates and what model should I choose?

What is the camera’s behavior in the event of an internet outage?

Is it possible to integrate a Verkada LPR camera into an external system, such as a tolling system?

What types of license plates are incompatible with Verkada’s LPR technology?

Why is my camera feed too dark at night?

Enable Vehicle Analytics

Vehicle analytics uses powerful edge-based capabilities to detect vehicles and filter results based on vehicle color and body type.

How it Works

Vehicle analytics leverages the cameras’ powerful onboard processing capabilities to detect the presence of, and analyze the properties of vehicles as they appear in the frame. As vehicles are detected, high-resolution images are taken and analyzed for vehicle objects. Selected images are then sent to Verkada’s cloud-based Command platform, where users can filter historical clips for vehicles and search for specific vehicles by time, date, body type, and color.

All Verkada cameras perform vehicle detection (as outlined above) out of the box. However, to enable more complex analytics, such as the ability to search for vehicles by color and body type, vehicle analytics must be turned on.

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera.

3.Select Settings> Analytics.

4.Toggle on Vehicle History.

Bulk enable People History from the Devices Page

Vehicle analytics for an individual camera

Vehicle analytics across all cameras

People and Vehicle Motion Search

People and Vehicle Motion Search

Learn now to search paths of people and vehicles with advanced motion search

Updated yesterday

Verkada’s people and vehicle search features use advanced computer vision functionality to identify people and vehicles within the camera’s field of view and quickly find relevant events.

The Verkada Command UI enables instant video replay previews and trajectory viewing. Trajectory analysis features offers possibilities for searching events, reduces the number of missed detections, improves the detection distance, and reduces duplicates.

View people and vehicles over a timeline

Required. You must have Site Viewer and Site Admin access to view the Motion tab under the camera feed. Learn more about Roles and Permissions for Cameras.

You can view people and vehicles detected by a Verkada camera within historical footage.

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera to view its feed.

3.At the top, click Motion.

4.To the right, click Show Pathsto toggle on/off the feature.

5.(Optional) Make a selection on the video player grid to search for motion in the area.

6.(Optional) Use the People, Vehicle, and Date filters for more granular searches

7.Hovering over a thumbnail with the people or vehicle filters selected gives a count of the people/vehicles in the frame with an option to archive the clip. By hovering over the previews, you can see tracks for the individual.

8.Click the thumbnail to be taken to the exact time in the recorded footage.

Note: People and/or vehicles will only be available if these objects were detected in the camera frame.

View people trajectories (paths)

The people trajectories feature visualizes the paths of people moving through the scene to show the trajectories of each detected person.

Trajectories drastically improve the motion event recall and enable the cameras to recognize people and vehicles at a further distance. For a detailed breakdown of the detection ranges of each model, see the People Analytics Guide.

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera to view its feed.

3.At the top, click Motion.

4.(Optional) Make a selection on the video player grid to search for motion in the area.

5.Select the People or Vehicle filter to see the trajectories.

Compatible cameras

The following table outlines which camera models support Motion Events, which models support Motion Trajectories, and where the motion model is running. Newer camera models have the capability to run the motion detection model on the camera, whereas D-series cameras still rely on the Verkada Cloud to run the model.

People and Vehicle History Search

People and Vehicle History Search

Learn how to use the Search page to view all people and vehicles in your organization

Updated over a week ago

You can use the People and Vehicle search pages to:

Search for people

See also how to search for people using our mobile apps.

Search for People of Interest

Set People of Interest notifications

To receive alerts for People of Interest, you need to set up alert based on your events.

IMPORTANT

People of Interest replaced Profiles on June 8, 2023. Profiles created before this date that were not set as People of Interest are not automatically send People of Interest alerts.

To set up notifications when a particular face is detected:

Create People of Interest

You can manually create a People of Interest group by uploading an image of a person’s face.

Merge People of Interest

Sometimes duplicate People of Interest are accidentally created. If this happens, you can merge the duplicate People of Interest profiles.

Create a new tag to People of Interest

You can create and add tags to People of Interest to group similar profiles together.

Type the desired name and at the bottom of the tag list, click Add Tags.

Add a tag to a user’s profile

Select the profile and select the plus (+) icon (adjacent to the Tags button). If the tag you want to add is already in the list, you can select it from the list.

Filter a tag name

Remove a person of interest

.

Search for vehicles

Search all license plates

If you have Verkada License Plate Recognition (LPR) cameras installed, you can use the All License Plates and License Plates of Interest tabs.

Enable Occupancy Trends

The Occupancy Trends feature provides organizations with an estimate of the foot traffic at critical locations within their facilities. These estimates can provide valuable insights for optimizing staffing, adjusting hours of operation, and or tracking the

performance of marketing and promotional activities.

Note: This feature is available on the CB52, CB62, CM42, CD32, CD42, CD52, and CD62 models.

​

Installation guidelines

Required. To use this feature, People Analytics must be enabled. To do so, follow the steps in the People Analytics guide.

For best performance, we recommend these installation guidelines during the installation of a camera where Occupancy Trends will be enabled:

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera and go to the camera’s Settings page.

3.Scroll down to the Analytics section and toggle on Occupancy Trends.

4.Return to the camera’s main page and select the Analytics tab (displayed below the camera’s live feed).

5.Click Add lines to open the wizard.

6.Click and drag the camera view to draw a line across the screen. You can draw multiple lines, though data from all lines are aggregated.

7.Click one of the dropdown menus (displayed near the arrow heads) to change how users crossing in that direction are counted. The Ignore option indicates that users crossing this direction are not counted by the Occupancy Trends feature.

8.After you set up the lines for the camera’s view, click Save.

View Occupancy Trend estimates

Export Occupancy Trends results

You can export Occupancy Trends results as a .csv file.

1.Go to the Analytics tab.

2.At the top right, click Downloadto automatically download your occupancy trends results.

View Live Motion on Floor Plans

View Live Motion on Floor Plans

Learn how you can view live motion on your floor plan in real-time

Updated over a week ago

Verkada’s motion display feature offers two ways to see live motion on your site’s floor plans in real-time.

Set up motion detection

With motion detection, the camera’s field of view pulses when motion is seen. This happens in real-time.

1.In Verkada Command, go to All Products > Floorplans.

2.Select the building and floor plan you want to monitor.

3.On Floorplans, at the bottom right, click Motion Detection.

Example: Selected Floor Plan

Detect People Count

Detect People Count

Learn how to detect the number of people in your camera frame

Updated over a week ago

When you scrub through a Verkada camera’s historical video clips:

.

Features:

(Supported features depend on camera features)

For more information download the Alibi Cloud VS Mobile App User Guide.

iOS App

• 

.

Android App

• 

.

.

Alibi Cloud VS

Direct Camera to Cloud Video Surveillance

Our cutting edge cloud-based VSaaS offering has gained significant traction with dealers and end-users and is poised for significant growth in 2023 and beyond. If you are not selling cloud-based video surveillance then you are missing out on opportunities to recession-proof your business. We’ll be hosting demo sessions to show you how simple it is to install/setup and how it saves you time and money by avoiding truck rolls with an easy to use interface that helps you solve most issues remotely. And it is super easy for your customer to use as well, making it incredibly appealing for home and business installs.
Learn how this powerful solution is gaining traction in cannabis, medical, retail/restaurant and education applications.

.

Brivo Cloud Access Control

Brivo + Alibi Security: Better Together

Brivo and Alibi Security bring you the best of both worlds… Unlimited access to Brivo’s world-class solutions and support, plus Alibi’s dedicated sales support & innovative marketing platform. The Brivo Accelerate Program is designed to help accelerate growth of YOUR access control business!

.

Alibi Arsenal

Our FREE Marketing Engine, Ready to Power
Your Business

Marketing is not easy. Alibi Arsenal business growth tools and resources make it easier. This FREE platform can help you generate leads with brandable sales/marketing flyers, get found online with improved Google My Business setup and to turn your current customer base into advocates through a powerful reviews engine. Plus, we give you access to tools that make it easier to tap into your current customer base to generate incremental business by cross-selling products and services.
Come by for a LIVE demo of this platform and to learn how you access these powerful tools.

.

Expect More from
Your Security Provider

.

Alibi Security is a trusted provider of security technology, cloud solutions, and growth enablement services—serving thousands of security professionals for more than 35 years. We are committed to quality, continuous innovation, and the investment in the PEOPLE, SOLUTIONS, and SUPPORT required to help our Dealer Partners succeed.

.

.

Enterprise Performance
– Without Breaking the Bank

Alibi Cloud VS makes enterprise-level cloud surveillance accessible for virtually any-sized application or budget. Featuring an ultra-secure camera-to-cloud architecture, Alibi Cloud VS dramatically reduces your up-front hardware investment and maintenance requirements, saving you valuable time and money. Ideal for both business and residential applications, Alibi Cloud VS is remarkably scalable – and can easily support larger camera counts and multi-site projects.

Centralized
Management

View cameras from single or multiple locations via a single dashboard, simplifying management and streamlining review of your video evidence.

Eliminate Common
Failure Points

Stream directly from camera to the cloud, ensuring you never lose video footage due to a faulty recorder or failed hard drive.

Enhanced
Security

No port forwarding necessary. SSL/TSL handshakes are used to make the connection from camera to cloud, ensuring encrypted transmission up and down. Video is stored in ultra-secure Tier 4 data centers, featuring triple-redundancy and fault-tolerant infrastructure to ensure your evidence is always safe.

Lower Total Cost of
Ownership (TCO)

No recording equipment, minimal maintenance requirements, and on-demand scalability – so you only pay for what you need, when you need it.

.

.

Before referring to this Mobile Application User Guide you must first download and install the mobile application on your mobile device (smartphone or tablet). You can find links to the mobile application(s) on www.alibisecurity.com at the following location:

.

SUPPORT Menu > DOWNLOADS > ALIBI CLOUD VS MOBILE APP

.

Choose the link that applies to your mobile device (iOS or Android), download and install the application. Now you are ready to install and activate cameras.

.

Adding a Camera via the Mobile Application

.

The first time you login to the mobile app, you will be required to enter your username (email address) and the password. The screen will show no cameras attached to your account. You will tap the ADD A CAMERA button on the screen and it will prompt you with a second screen to select the type of camera you want to install. Tap on the ADD A CLOUD CAM section. The next screen gives you specific instructions for attaching your cloud-enabled camera to the network.

.

IMPORTANT: All POE and WiFi cameras must be hard-wired into the local network in order to be discovered by the Alibi Cloud VS solution.

.

Once you have connected the cameras you want to add to your Alibi Cloud VS account to the local area network (LAN) you can tap the CONTINUE button.

.

.

..

.

The next screen displays your local network and the cameras that are available to be added to your Alibi Cloud VS account. Tap on the camera you want to add from the list and you will be prompted to name your camera. Type in a name and choose CONTINUE. The system will ping your camera, check credentials and firmware and connect. You should receive a confirmation screen that the camera has been added then tap CONTINUE.

.

.

.

..

.

To get your WiFi camera to the wireless network you need to connect the WiFi camera to the wireless network. Tap the zone that the WiFi camera is in. This takes you into the camera selector menu. Select the WiFi camera you want to attach and it will open the camera settings menu. On the main screen, under NETWORK

SETTINGS, it will say “Not Connected”. Select this menu option and it will take you into the wireless connection menu, displaying the available wireless networks to connect to.

.

.

.

.

Tap the wireless network you want to attach the camera to. A login screen will open up asking you to enter the password for the wireless network. Enter the password and tap CONNECT. The system will them connect the camera to the wireless network and you will receive a confirmation screen once completed.

.

IMPORTANT: You must keep the WiFi camera hard-wired into the network until you login to the wireless network. Once you get the camera connected to the wireless network you can disconnect the network cable and move the camera anywhere that it has good signal strength to connect to the wireless network.

.

.

.

.

.

.

From the main dashboard screen you have two different ways you can add additional cameras to the system. If you want to add another camera to the same zone you already have setup, simply choose the zone on the main dashboard screen, it will pull up the camera viewing screen and you will tap the Gear icon at the bottom. It will open a screen that shows the current camera(s) assigned to the zone and the ADD A NEW CAMERA button.

Tap this and follow the instructions to add a new camera.

.

.

The second option for adding cameras is to setup a new zone and add the camera to that new zone. From the main dashboard screen tap the + icon in the top left corner of the screen. This opens a new screen that lets you setup a new zone. Click ADD CAMERA and then follow the instructions for adding a new camera explained previously in the User Guide.

.

.

From this menu you can also move cameras currently signed to other zones to the new zone. Simply click SELECT CAMERAS FROM OTHER ZONES. A menu will be displayed showing cameras already attached to other zones. Click the camera and move it to the new zone.

.

After adding the camera you will be taken to the main camera dashboard screen. From this view you can see all of the zones cameras have been assigned to. Select the zone you want to view. An individual thumbnail view of the camera(s) will be displayed. Tap on the gear icon at the bottom of the screen and it will take you into the settings selection menu. Choose the arrow to the right of the camera that you want to adjust settings for and you will be taken to the settings menu for that specific camera.

.

.

.

.

.

.

.

.

.

.

.

PoE Camera Setting Menu

.

.

.

.

.

.

.

WiFi Camera Setting Menu

.

In the settings menu for each camera you are able to control the following settings:

.

.

Account Settings and TouchID/FaceID Login

.

After you login and add a camera to your system you can select the home button at the bottom left of the screen and it will take you to your main dashboard. Select the person icon in the upper right and this will take you into account settings. From here you can enable remote support access, enable/disable push notifications and enable TouchID/FaceID login for easy access when starting the app.

To view live video from your cameras connected to Alibi Cloud VS, go to the main dashboard screen and select a zone to view. Once in the zone, you will see the individual cameras with ‘play arrows’ located in the middle of the thumbnail screen. Simply click on one of the ‘play arrows’ in the thumbnail and live viewing will begin. You will see the word “LIVE” appear at the top of the thumbnail viewing screen. Want to enlarge the viewing area? You can simply turn your smartphone/mobile device to landscape to view in full screen mode.

.

Viewing recorded video (footage) is also very simple. You will need to choose the zone that includes the camera you want to review recorded video from. This will display thumbnail views of all cameras associated with this zone. If you have multiple cameras in a zone, you will see multiple thumbnails. To view recorded footage for

a specific camera tap the clock/rewind icon ( ) at the bottom of that camera thumbnail view. This will take you into the footage screen where you can review a timeline, with detection events noted. You can scroll through the timeline by scrolling with your finger, either up or down, to view events that happened earlier or later in the day.

.

.

There are settings and features on the playback screen that make it easier for you to review video quickly. You can select the ZOOM IN button and the timeline will appear in smaller increments, allowing you to find events more accurately. You tap the MORE menu and adjust playback up to 10x faster than normal.

The SUMMARY button at the bottom of the page lets you create and download a video summary of detection events for the last 24 hours. Simply click the button and the app pulls detection events into a single summary video. Creating a summary takes a few minutes and once completed you have the option to save the 24 hour summary to your mobile device or share it with someone else.

.

If you have forgotten your password or simply want to reset it, you can easily do this by selecting the person icon in the main dashboard screen. Click ‘Logout’ and on the next screen tap ‘Log In’ and it will take you to the main login page. Tap ‘Forgot Your Password?’ and a screen will appear for you to enter your email address. By entering your email address and clicking ‘Send’ you will receive a secure link in your email to reset your password for your Alibi Cloud VS account. This new password will be valid in desktop and mobile apps.

.

.

Why Do We Need Solar Security Cameras?

How Do Solar Security Cameras Work?

Features to Consider When Purchasing a Solar Security Camera

Installation Tips for Solar Security Cameras

Top Recommended Solar Security Cameras

Frequently Asked Questions

Why Do We Need Solar Security Cameras?

An increasing number of people are using smart cameras at home to protect their property or to look after the elderly and children. In fact, security cameras can effectively reduce the probability of burglaries and other crimes. Unlike indoor cameras with convenient installation environments, outdoor cameras often cannot find a suitable power supply or installation location. To meet this need, various outdoor cameras have emerged, especially in recent years, with battery-powered, wire-free cameras becoming increasingly popular. They can be easily installed at any location you desire.

However, battery-powered security cameras have their own limitations. Even with high-capacity battery options available, you still need to recharge them every 1-6 months. Outdoor cameras are usually installed on high walls, poles, or trees, and you often need a ladder to take down the camera for charging, which is undoubtedly a hassle. Solar security cameras can solve this problem by providing a continuous and clean energy source for the cameras, reducing maintenance efforts, being more environmentally friendly, and reducing electricity costs.

How Do Solar Security Cameras Work?

Solar security cameras convert solar energy into electrical energy through solar panels. This energy is stored in the camera’s batteries, keeping them continuously charged. The stored energy ensures the camera’s uninterrupted operation even during periods of limited sunlight, such as winter or rainy days.

Features to Consider When Purchasing a Solar Security Camera

Regarding Solar Panels:

(1) Flexibility:

The market offers various forms of solar panels. Integrated solar panels have a sleeker design but may limit the panel’s exposure to sunlight. Detached solar panels, connected by cables extending several meters, provide the flexibility to position the panels in a sun-rich location and adjust the angle for direct sunlight exposure.

(2) Material Quality:

Different solar panel materials have different photoelectric conversion efficiencies. Currently, common materials on the market include monocrystalline silicon, polycrystalline silicon, and amorphous silicon solar cells, with the more expensive monocrystalline silicon having the highest efficiency, up to 25%.

(3) Maximum Output Power:

The power output of a solar panel is critical for ensuring adequate energy supply. It is calculated under Standard Test Conditions (STC): a temperature of 25°C, solar irradiance of 1000W/m², and an Air Mass of 1.5. The maximum power output formula is the Panel’s Area (cm length × cm width) × 0.1 × Efficiency.

In practice, factors such as the duration of sunlight exposure, panel angle, environmental temperature, and air quality can affect the panel’s power generation.

Regarding Cameras:

When focusing on the camera itself, the features we need to concentrate on are no different from ordinary security cameras, such as resolution, night vision capability, AI detection abilities, and the camera’s field of view.

(1) Resolution:

The higher the camera’s resolution, the clearer the details you can see. However, it should be noted that an increase in resolution will also lead to more power consumption.

(2) Night Vision Capability:

Nighttime is the peak period for various incidents. Night vision capability is definitely an important value point to measure the usability of a security camera, whether it has color night vision ability, whether the picture has fewer noise points, and whether moving people and animals can be accurately and clearly captured at night. To learn how to choose a security camera with better night vision, you can read our other article: Best Night Vision Home Security Cameras – Things You Need to Know.

(3) AI Detection Capability:

With the development of AI technology, image recognition algorithms have become more refined. Many security cameras now have the ability to recognize people or other objects, such as humans, animals, and vehicles. They can detect different objects and bring you timely reminders, increasing security performance while reducing false alarms and missed reports.

Installation Tips for Solar Security Cameras

To maximize the efficiency of your solar security camera system, consider the following installation tips:

Optimal Panel Positioning:

Install the solar panel in a location that receives maximum sunlight throughout the year. Position it facing south in the Northern Hemisphere or north in the Southern Hemisphere. Adjust the tilt angle between the panel and the ground to optimize sunlight absorption.

Avoid Obstructions:

Ensure that the solar panel is free from any obstructions like trees or buildings that may cast shadows and reduce its efficiency. Also, keep it away from open flames or flammable materials.

Temperature Considerations:

Temperature affects solar panel efficiency. Ensure sufficient space between the roof and the panel to allow airflow and prevent overheating.

Regular Cleaning:

While solar panels require minimal maintenance, occasional cleaning is essential to remove dirt and debris that may reduce their effectiveness. In some cases, rainwater may naturally clean the panels, but periodic cleaning may still be necessary.

Top Recommended Solar Security Cameras by Tapo

Tapo offers an array of solar security cameras that cater to various needs. When selecting a solar security camera, consider the following:

Tapo Solar Panel Accessories:

Tapo A200 features a larger solar panel area and utilizes high-efficiency monocrystalline silicon cells. With up to 4.5W of power, just 30 minutes of standard sunlight daily can keep your Tapo battery camera operational around the clock.

Tapo Solar Security Camera Systems:

The Tapo C410 KIT combines the convenience of a Tapo A201 solar panel with the advanced features of the Tapo C410 camera. With 2K resolution and full-color night vision, this camera provides crisp and clear footage day and night. Equipped with AI detection capabilities, it offers accurate real-time notifications, enhancing security while reducing false alarms.

For those seeking higher quality, the Tapo C425 delivers exceptional performance. With upgraded 2K QHD resolution and a built-in Starlight Sensor, it captures vivid details even in low-light conditions. The camera boasts a large 10,000mAh battery, providing up to 300 days of extended battery life. This camera ensures reliable and long-lasting security protection even in regions or seasons with limited sunlight.

.

Tapo Wire-Free MagCam Bundle

.

Solar-Powered Security Camera Kit

Tapo C410 KIT

.

Solar Panel

Tapo A200

.

Frequently Asked Questions

To address common queries, here are answers to some frequently asked questions about solar security cameras:

Can solar security cameras work during winter?

Solar security cameras can function in winter. Although the daylight hours are shorter and the generated electrical energy is reduced, the energy stored in the battery is sufficient to maintain the camera’s normal operation.

Can solar security cameras work at night?

Solar security cameras are designed to operate at night. The energy stored in the battery during daylight hours powers the camera, enabling it to function seamlessly during nighttime.

Do solar panels work in the rain?

Solar panels continue to generate electricity during rain or cloudy conditions, although the amount of electricity produced may be lower.  Solar panels are designed to be waterproof, so there is no need to worry about water damage. Additionally, heavy rain can help clean the panels by washing away accumulated dust and pollen.

Do I need a solar panel for each camera?

The number of cameras that can be connected to a single solar panel depends on the power requirements, panel capacity, and charging system efficiency. Tapo solar panels have a single USB connector to charge one camera at a time.

How long does a solar panel take to charge a security camera?

Under optimal weather conditions with sufficient sunlight, and assuming the working temperature and humidity standard is met, usually about 30 minutes to an hour of direct sunlight per day can keep a Tapo Battery Camera running continuously (up to 100 events triggered per day).

How long do solar security cameras last?

The need to charge batteries is rare if you live in an area suitable for solar power generation and keep the solar panels clean and at the right angle.

Solar security camera batteries can last about one to six months on a full charge, even during weeks of cloudy skies. If the battery level is nearing 25% and there’s little sunshine predicted, consider bringing the camera or battery inside to charge.

Adjusting settings like motion detection, video resolution, frame rate, recording length, and turning off unnecessary lights can help prolong battery life.

At what temperature do cameras stop working?

The Tapo Solar Panel is rated for temperatures between -20℃ and 45℃. The optimal temperature range for battery charging is 0℃ to 45℃. Nevertheless, frost and ice can form on the lens when temperatures fall below freezing, obstructing the camera’s view. Snowfall can also impede the camera’s ability to record footage.

Can solar panels work without a battery?

Solar panels are devices that convert light into electrical energy but cannot store it. They generate higher voltage in strong light and lower voltage in weak light, resulting in unstable output that cannot reliably power devices. Voltage converters are used to stabilize the solar panel’s output to charge a battery. Devices then draw a stable supply of power from the battery.

Solar security cameras provide a perfect balance of security, efficiency, and sustainability. With careful selection and proper installation, these devices can offer a reliable security solution for those looking to protect their property with the added benefit of reducing their carbon footprint.

.

.

Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.

.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

.

Note: These instructions apply to recorders supported by the Lorex Cloud App. Refer to the Lorex Cloud App Product Compatibility Chart for a list of compatible recorders.

.

Changing Your Password via Your Recorder

.

Retrieving your device ID

Lorex Devices Password Reset Detailed Guide.

Changing or Resetting Your Recorder’s Password

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click  next to the account you want to change the password for.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

.

Note: These instructions apply to recorders supported by the Lorex App. Refer to the Lorex App Product Compatibility Chart for a list of compatible recorders.

.

Table of contents:

.

Change or Reset Your Recorder’s Password Through the Lorex App

.

Change Your Recorder’s Password Through the Lorex App

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

.

Reset Your Recorder’s Password Through the Lorex App

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

.

Change or Reset Your Recorder’s Password Through Your Recorder (New Local UI)

.

Change Your Recorder’s Password Through Your Recorder (New Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Log in to your recorder using the recorder username (default: admin) and your current password.

2.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > Users > User.

3.Under the admin username, click the icon  underneath Edit.

4.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

.

Reset Your Recorder’s Password Through Your Recorder (New Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

5.Input the email address linked to your account, then tap Send Reset Instructions.

6.Check your email to retrieve the temporary password.

7.Log in to your recorder using the recorder username (default: admin) and your temporary password.

8.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > Users > User.

9.Under the admin username, click the icon  underneath Edit.

10.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

.

Change or Reset Your Recorder’s Password Through Your Recorder (Old Local UI)

.

Change Your Recorder’s Password Through Your Recorder (Old Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Log in to your recorder using the recorder username (default: admin) and your current password.

2.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > ACCOUNT > User.

3.Under the admin username, click the icon  underneath Edit.

4.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

.

Reset Your Recorder’s Password Through Your Recorder (Old Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

5.Input the email address linked to your account, then tap Send Reset Instructions.

6.Check your email to retrieve the temporary password.

7.Log in to your recorder using the recorder username (default: admin) and your temporary password.

8.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > ACCOUNT > User.

9.Under the admin username, click the icon  underneath Edit.

10.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

.

Note: These instructions apply to recorders supported by the Lorex Cirrus App. Refer to the Lorex Cirrus App Product Compatibility Chart for a list of compatible recorders.

.

Table of Contents:

.

Changing Your Password via the Lorex Cirrus App

Note: You cannot reset your password with the Lorex Cirrus App. To reset your password, you must use your recorder. The following instructions explain how to change your recorder’s password from the Lorex Cirrus App.

1.Tap the  icon in the top left corner of the Lorex Cirrus app.

2.Select Devices.

3.Tap Edit under your desired recorder.

4.Tap Change Password.

5.Fill in the required fields as follows:

.

Changing Your Password via Your Recorder

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

.

Resetting your Password

1.Login to your system using the reset password.

2.From the Live View screen, click >  Setup > User.

3.From the list of accounts, find the row for the account you want to update and click 

This password will be used to connect to your system from now on.

.

Resetting Your Password (LHA / LNK Series)

This password will be used to connect to your system from now on.

Record your password and store it in a secure place.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Pro App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

.

Note: These instructions apply to recorders supported by the Lorex Pro App. Refer to the Lorex Pro App Product Compatibility Chart for a list of compatible recorders.

.

Table of Contents:

.

Changing Your Password via the Lorex Pro App

Note: You cannot reset your password with the Lorex Pro App. To reset your password, you must use your recorder. The following instructions explain how to change your recorder’s password from the Lorex Pro App.

1.Tap the ellipses (…) above your desired recorder in the top right corner of the app.

2.Tap Device Settings.

3.Tap  in the top right corner of the Device Settings page.

4.Tap Modify Device Password.

5.Fill in the required fields as follows:

.

Changing or Resetting Your Password via Your Recorder

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click  next to the account you want to change the password for.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

How to Reset Your Password

There are different processes to reset your password for different types of Lorex products or accounts.

Please select the type of password reset you need:

How to Reset Your Lorex App Account Password

Please note that your Lorex Account and Lorex App account email and passwords are the same. Changing one will automatically change the other.

There are two ways to reset your Lorex App password:

Method 1: App

1. Click Forgot Password on the main app Login screen.

2. Enter your email, a new account password, and click Get Activation Code.

3. Enter the 6-Digit Verification Code sent to your email and click ok.

Method 2: Website

1. Click Recover Password from the Lorex Login page

2. Enter your email address associated with your Lorex Account and click Recover

3. Check your email for your Verification Code.

4. Return to the Recover Password page and input your email address, new password, and verification code that you received.

5. Click Reset and then login using your new credentials.

Further Support

Resetting Your Lorex App password

Resetting Your Lorex Account Password

How to Reset Your NVR or DVR’s Password

Please follow the steps for the app associated with your Recorder

Lorex Recorders Using the Lorex App, Lorex Cirrus App or Lorex Cloud App

Request a temporary password from the website to reset your recorder’s password:

Note: It is necessary to register your product for warranty to request a temporary password for your Recorder.

1. Login into The Warrany Section of Your Lorex Account:

2. Register Your Warranty:

3. Reset Device Password:

4. Use Your Temporary Password:

Further Support

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

.

Support Hours Eastern Time:

Mon to Fri: 10:00AM – 9:00PM

Sat & Sun: Closed

How to Locate Your Recorder’s System Information

To complete the temporary password request form on the website, please gather the following information:

System Date: Located in the top-right corner of the screen once the recorder is powered on.

Device ID: Located on the QR code sticker attached to the outside of your recorder.

Device Model: Located in the INFO section from the Quick Menu of your recorder (the device ID can also be found here).

Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number found on the unit.

.

How to Reset Your Smart Home Camera’s Password

To ensure your privacy and prevent any unauthorized attempts to gain access to your camera, there is no way to reset your smart home camera’s password. The camera will have to be reset to its factory default.

How to restart or factory reset your IoT Device:

Further Support

Wi-Fi Security Camera – How to reset your device

How to Reset Your IP Camera’s Password

If you have forgotten the password to one of your IP security cameras, you will either need to reset the camera manually. Please see your camera’s documentation to see if there is a reset button.

Reset Button:

If your IP Camera includes a reset button, you can hold the button down to revert it to its default setting. This will allow you to set up the camera again through your NVR with a new password.

Wi-Fi Security Camera – How to change password

We recommend using strong passwords for the Lorex App app and all cameras connected to it, and changing them on a regular basis.

This guide applies to the following products: W281AA, W282CA, W261AS, W261AQ, LNWDB1, and V261LCD.

.

How to change device password

Here’s how to change the password of your camera.

Step 1. Launch the Lorex App app, and tap Device Settings.

Step 2. Tap the Name of your device.

Step 3. Tap Device Password.

Step 4. Enter your Old Password, followed by the New Password, Confirm Password, and tap the Save icon.

NOTE: You’ll get a prompt that you’ve sucessfully updated your device password.

.

How to change Lorex App account password

Here’s how to change the password of your Lorex App account.

Step 1. Launch the Lorex App app, then tap Account at the bottom of the screen.

Step 2. Tap Account Settings.

Step 3. Tap Security.

Step 4. Tap Change Password.

Step 5. Enter your Current Password, followed by the New Password, then tap Done.

NOTE: You’ll get a prompt that you’ve sucessfully updated the password of your Lorex App account.

You’ll also be loggged out automatically. You must re-login using your new password

.

How to enable or disable fingerprint login

If your smartphone supports fingerprint login, you can use it to sign in to your Lorex App.

Step 1. Launch the Lorex App app, then tap Account at the bottom of the screen.

Step 2. Tap Account Settings.

Step 3. Tap Security.

Step 4. Toggle Fingerprint Login button to ON (to enable it) or OFF (to disable it).

.

The tool allows adding and monitoring a large number of cameras simultaneously. The cameras in your network can be automatically found and installed. The program supports IP and P2P connection modes as well as UMSP, HZXM, and HZZN protocols. It could also be necessary to provide the camera’s password to access it. After this step, the devices can be organized by grouping them into different folders. For monitoring purposes, it is possible to divide the workspace into up to 64 regions. Moreover, on the left, there is a panel, from which you can control the selected camera.

In addition to allowing the users to view live video streams, the program also lets you schedule recording sessions and play them later. Likewise, it can take snapshots of specific video frames. Moreover, you can implement alarms to send notifications to a given SMS number.

All in all, QmEye is an excellent solution in terms of the number of cameras and connection protocols allowed. Unfortunately, the tool is not as easy to use as other similar tools and its graphical user interface probably needs a redesign.

This manual has mainly instructions on the installation and usage in Android, iPhone mobile phone.

1.Android

This cloud service platform is the best mobile phone video during the internet era. It consists of front-end acquisition devices, platform servers, and remote view of three parts.

Open the software into the login interface, inputting the username and password and click button “login”, then it will be login the application.

Icon description：

Notice: Please click “LoginFree”, directly into the system, without verifying user name and password. And you can get help information without login.
1.1 User register
User register

Click the button “register” on the login menu, then will jump to the register interface.

Enter the register information, click “register” then will be registered.
Note:1 please enter the valid E-mail address in order to retrieve your password when you lost it.

2 No account login version, no such function! 

retrieve the password

On the register clicking the button “login” and jump to “retrieve password” interface.

Input the username, click button “retrieve password”.

If you have entered your name and email address when registering and the username has been occupied, then “retrieve password” information will be sent to the email address.

QMeye User Manual 2024

1.2 Real-time preview

In the main menu, clicking “real-time preview
Click “Favorites” button, go to “collection management” interface

Click on the icon, favorites list change into editing state, click icon, you can delete your favorites.
Select one of the devices on “Live list” enters the video preview interface.

Button instruction：

1.3 device management

Click the button” device management” on the main menu and enter “device management” interface.

Icon instruction：

Modify the connection parameter

Click on the icon, select “modify connect parameter”, then into “modify device” dialog box：

A）Click on the icon, return to the device management lists.
B）Click on the icon, save the current configuration.

Modify the name

Click on the icon, select the option “modify the name”, then pops up “modify name” or “modify the catalogue” dialog box.

A）Click “OK” button to save the current configuration.
B）Click “cancel” button to cancel the modifying.
Delete

Click on icon, select “delete’ button to delete the current device directly
Add the catalogue

Click on icon, select “add the catalogue” option, then pops up “add the catalogue” dialog box

A）Click “OK” button, it will be saved the current configuration. Then will be showed in the device management list.
B）Click button “Cancel” to cancel to add the catalogue.
Add the device

Click on the icon to select “add the device” option.

Icon instruction

Add the shot

Please see the operation introduction of “add devices”.

Search the local device

Click on the icon to enter “search” dialog box. If there are some devices in local place, you would search out the corresponding device.

Icon instruction

Click on the icon, then pop up the menu as follows:

A）Add a device: add DVR (multi- channel)
B）Add a shot: add a single camera (single channel)
C）Modify the name: modify the name of the device or shot
D）Modify IP: Modify the IP address, subnet mask, gateway information
E）Modify the device password

1.4 Playback

Click button “playback” option in the main menu, and then select to playback the video.

After select an event type, start time and end time, clicking on the icon will list out the remote video lists, and then click on the item will be selected to play or download videos.

1.5 Alarm management

Click the option of “alarm management” in the main menu

Icon instruction：

Guard

Click on the icon to select “guard” option, pop up the dialog box as follows:

Select the option those need to alarm and click the button “setup” to save the current settings; Click the button “cancel” to cancel the current settings.

Unguard

Click on the icon to select the button “unguard”, cancel the current camera setting.

Note

Click on the icon to select “note” option, and then pop up the dialog as follows:

A）SMS notification: set the cell phone number of alarm notification
B）News push: open/ close the news push setting
In the notification interface, and then into “SMS notification” interface

Icon instruction

Record

Click on the icon to select “record” option, and then pop up the dialog of “alarm record”

The icons instruction

1.6 Local playback

Click on “local playback” option in the main menu, and then into the interface as follows

Click on the icon, the local playback video list change to editing states.

Select the video options that you want to delete, and then click the icon; you can delete the selected local video.

1.7 Image view

Click on “images browsing” option

Click on the icon, the local playback video list change to editing states.

Select the image options that you want to delete, and then click on the icon to delete the selected local images.

1.8 Modify password

Click on” modify password” option in the main menu, and then into the interface as follows:

Click on the icon to save the current modified password.

1.9 Local configuration

Click on “local configuration” option in the main menu, and then into the interface as follows

Function instruction：

Click on the icon to save the current configuration.

.

.

.

.

.

.

.

.

.

.

.

.

2、iphone

.

Open the software into the login interface, inputting the username and password and click button “login”, then it will be login the application.

Icon description：

Notice: Please click “LoginFree”, directly into the system, without verifying user name and password. And you can get help information without login.

.

2.1 User register

User register

Click the button “register” on the login menu, then will jump to the register interface.

Enter the register information, click “register” then will be registered.
Note: 1 please enter the valid E-mail address in order to retrieve your password when you lost it.

2 No account login version, no such function! 
retrieve the password

On the register clicking the button “login” and jump to “Retrieve password” interface.

Input the username, click button “retrieve password”.
If you have entered your name and email address when registering and the username has been occupied, then “retrieve password” information will be sent to the email address.
.

2.2 Real-time preview

In the main menu, clicking “real-time preview
Click “Favorites” button, go to “collection management” interface

Select one of the devices on “Live list” enters the video preview interface.

  

Button instruction：