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What is DMSS APP?

DMSS is a mobile surveillance app with functions like video playback, remote monitoring, device initialization, push notifications, and remote configuration. Devices like IPC, NVR, XVR, VTO, doorbells, alarms and access controllers can be added. After logging into the account, you can use cloud services like cloud upgrade and so on. The app supports iOS 9.0 and Android 5.0 or later systems and can be used with 3G/4G/Wi-Fi.

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What are the benefits of DMSS Camera App?

Remote operations

Before talking about DMSS Camera application on Alexa, let’s see what is DMSS? DMSS app can work in an environment with various internet connections. It connects Dahua CCTV products through both Internet and Ethernet. P2P-enabled internet connection shows great simplicity, while IP or domain name-enabled Ethernet connection guarantees strong stability.

DMSS can be operated remotely to immediately and stably control specific devices all around the world through its global network coverage. many functions including PTZ controlling, video preview and playback, video image adjustment (such as White Balance, focus, etc.), alarm subscription, voice intercom and etc. can be done remotely.

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increased data security

DMSS adopts multiple layers of data encryption protection to supply better data security to users.

From a product to the platform and then to the mobile client, DMSS uses multiple layers of data encryption protection to provide better data security to users. DMSS camera has also been certified by TÜV Rheinland, meaning the product complies with the GDPR and meets the TÜV Rheinland 2PfG 2624/06.17 standards, offering state-of-the-art information security and privacy protection.

Featuring a more detailed interaction design, DMSS provides a smoother user experience.

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Supports thermal products

To prepare the best support for the global efforts in pandemic prevention and control, DMSS CCTV also supports thermal products (supported by CCTV Suppliers), including access control, thermal cameras, and temperature monitoring terminals. It lets the operators control thermal products remotely and perform their duty in a safer manner.

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Setup DMSS App on Alexa amazon

Amazon Alexa is a virtual assistant AI technology developed by Amazon. It is able to voice interaction, music playback, make to-do lists, stream podcasts, set alarms, play audiobooks, and provide weather, traffic, sports, and other real-time information, such as news. Using itself as a home automation system, Alexa can also control your home security camera and even we can set up DMSS application on Alexa. Users are able to increase the Alexa capabilities by installing “skills” (additional functionality developed by third-party vendors, in other settings more commonly called apps) like weather programs and audio features.

Most devices with Alexa let users activate the device using a wake-word (like Alexa or Amazon); other devices (like the Amazon mobile app on iOS or Android and Amazon Dash Wand) require the user to click a button to activate Alexa’s listening mode, although, some phones also let a user say a command, such as “Alexa” or “Alexa wake”.

In September 2019, Amazon launched many new devices achieving many records while competing with the world’s smart home industry. The new Echo Studio became the first smart speaker with 360 sound and Dolby sound. Other new devices included an Echo dot with a clock behind the fabric, a new third-generation Amazon Echo, Echo Show 8, a plug-in Echo device, Echo Flex, Alexa built-in wireless earphones, Echo buds, Alexa built-in spectacles, Echo frames, and Alexa built-in Ring, and Echo Loop.

How to use Alexa for your home security camera?

Using Alexa with a home security camera adds comfort. You can use a smart display screen in your house to immediately and easily review past footage and see who’s at the door right now. Just make sure you have compatible devices and you’ll be using Alexa to check in on your camera (or cameras) in no time. One of the utilities of Alexa is setting up the DMSS application on Alexa. Let’s we how we can do it.

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DMSS application on Alexa: How does Alexa work with DMSS?

To add your Dahua device using the Amazon Alexa app:

Let’s assume that you’ve installed and configured your Alexa-compatible home security camera already and you have an Alexa-enabled smart speaker.

Now you need to log in to your Alexa app or make an account if you don’t already have one. Simply download the Alexa app and follow the prompts to sign in/register a new account.

Open the Alexa app and choose “Skills & Games” in the menu. Type “Ring” in the search box, open the skill, and choose “Enable.”

You’ll be asked to enter your Ring account credentials to pair your Ring account to the Alexa app.

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How to Download the DMSS Application?

The prefix “g” or “i” differentiate the applications intended for Android and iPhone/iPad and thus we will find them in the official Google Play and App Store:

Before, DMSS Plus was paid while you could get the Lite version for free. There are some differences between DMSS Lite and Plus such as E-Map (visual and functional installation plans), alarm management, and push notifications. Currently, there is no need to choose since Dahua has released the Plus version for free. In addition, this publication is already adapted to the new GDPR (General Data Protection Regulation).

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Download Dahua DMSS software

View DMSS APP User Manual

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What Functions Do These Apps Offer?

The aforementioned applications have undergone several updates that improve their operation and increase their capabilities so sometimes it is difficult to follow all the news. Therefore, let’s see a summary of what they offer us for the management of our video surveillance devices:

Integration of Other Security Devices

The main novelty is managing DMSS CCTV devices, access control devices, and alarm systems from the manufacturer Dahua in a single app.

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Device Management

Among other options, they can be located within a local network (WiFi or LAN), and add devices via IP/Domain, DDNS, and P2P (Easy4IP and Lechange). This last option allows you to add devices by scanning the QR code and even a complete list of devices, very useful for migrating from the Lite app to the Plus version in a single operation.

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Live View and Playback of Recordings and Stored Clips

Live, to access and capture live video from added devices, combining channels and cameras. Playback, to consult, capture, cut, and extract the recorded videos. In addition to that, clips and captures can be viewed from the smartphone’s memory.

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Channel Configuration

It allows you to modify the coding (image resolution and ratio), image adjustments, PTZ or motorized zoom camera movement control, two-way audio communication with the device, and quadrant display, as more interesting functions.

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Notifications and Events

Detection events generated by devices are listed and notified in the app through push notifications. These consist of instant and free alerts supported by the devices and to which we can easily subscribe, depending on the type of detection selected.

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Cloud Recording, Cloud Storage Services

Upcoming updates will enable cloud video recording under a subscription service, with per-channel rates for 3, 7, or 30-day recording, and only for cameras that support such functionality.

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You can also check:

Best CCTV Brands in the UK

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How to See Your Dahua DMSS Security Cameras from the Cell Phone

DMSS is Dahua ‘s free software to connect to your equipment from smartphones. It is used to connect to all current Dahua manufacturer equipment: DVR recorders, HDCVI, NVRs, IP cameras, etc.

This App can be downloaded for free in both the Play Store and the App Store. The Android version is called gDMSS and the iPhone iOS version is called iDMSS.

To connect your Dahua device via P2P on your cell phone, you are going to need:

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How to Configure Your Dahua Security Cameras in DMSS

Enter the SN of the device and touch the “Next” button.

Once all the boxes are completed, tap the “Save” button that is located at the top right.

If you followed the steps correctly, it should start viewing your security cameras live. By tapping the back button at the top left, you can return to Start.

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How to View Your Dahua Cameras in DMSS

If you followed the steps correctly, you should start viewing your security cameras live.

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The red numbered buttons:

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The Yellow numbered buttons:

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Conclusion

As we saw, you know about DMSS App & can set up Alexa on your camera easily, just you need to go to the menu and tap Skills. Find the relevant skill (some cameras have specific apps for the cameras, outside of their main smart home apps). Enable the skill and link the account with Alexa. It’s a simple thing to set up and it means that you can create a security monitor without ever firing up your smartphone or tablet. All you need is one of the three Amazon devices noted in the intro and a compatible DMSS camera.

Here are some of the benefits of using wireless IP cameras:

However, there are also some drawbacks to consider:

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Deep Dive into Wireless IP Cameras: Advantages and Considerations

Wireless IP cameras offer a compelling solution for home and business security, providing the benefits of traditional IP cameras with greater installation flexibility. Let’s delve deeper into the advantages and considerations when choosing a wireless IP camera system.

Advantages:

Considerations:

By understanding these advantages and considerations, you can make an informed decision when selecting a wireless IP camera system that perfectly caters to your specific security needs.

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Add device

Video：

Hiseeu Wireless PTZ Camera Guide v1

Read Also : The Ultimate IP Camera Guide v3

1, It makes a beep after reset the camera, open the App, click “+ Add camera” –scan QR-code on the camera.

2, Click “Device light is blinking”—Next, then connect your home wifi.

3, Select your home wifi (the camera only support 2.4Ghz wifi, not support 5Ghz), click “next”.

Note: The wifi name and password don’t including special character and the wifi password don’t over 12 character.

You will get a QR code on your mobile phone, aim the QR code of the mobile phone at the camera lens at a distance of 4-5FT.

when you hear the prompt voice, click the blue button below, wait for device to connecting successfully, then edit the device name.

Add device with network cable

1.Please using the network cable connect camera to your router, then click “other ways to add”—More ways to add–select “LAN scan”.

2.It will search device automatically, when find device, click Add. You don’t need to input any password, just click “Confirm” on upper right corner.

3.After add successfully, please click setting icon–click Advanced settings.

4.Connect new WiFi–select your home WIFI and input password–Confirm. Then unplug network cable.

Add Device Via Camera Hotspot

1, Please click “Add camera”—other ways to add—Connecting camera hotspot to add.

2, Check “Device light is blinking” and click Next, then connect your home wifi, and click Next again.

3, Click “Go to settings” to connect camera hotspot, find hotspot IPC*********, input password”11111111”.

It doesn’t matter if it showing not network, just click ok, then go back to app.

4, Finally, wait for device to connecting successfully, then edit the device name.

The camera often offline

1, Check whether the camera antenna is vertically upward.

2, please confirm the distance between the camera to your router, it better within 30FT, if the distance too far, the camera will offline.

3, If still offline, please give your camera version, we will give you a firmware to upgrade camera, it can enhances the camera’s signal.

Camera can’t connect to wifi

1, please confirm wifi is 2.4G or 5G, the camera only support 2.4G. And wifi password cannot exceed 12 characters.

2, if it is 4G wifi, please place the camera next to the router, then press the reset button for 6 seconds to add device again.

3, or you can connect the camera to your router with network cable, then switch to wirelessly connection.

How to using PTZ function on NVR?

1, please left click your mouse, you will see a smart menu below, click PTZ control.

2, click the arrow direction to move the camera.

Please note, if your camera is digital camera, you can’t zoom in or out in this interface, it only suit for optical zoom camera.

You need to go back to main menu, left click mouse again, click zoom in, then roll you mouse to zoom in.

but when you zoom in, the camera image will blur.

How to share the device to other one?

a, Please go to the app–click “Share” icon–select permission and effective time.

b, after click complete icon, you will get a QR-code.

Please note that another phone must first download the application “esecloud” and then register a new account. One account cannot log in to two mobile phones at the same time.

Unable to hear camera sound

If “x” is displayed on sound option, it is not turned on, you need to turn on first.

If still can’t hear sound, please go to setup interface—recording settings—verify that the “Record Sound Switch” option is enabled.

How to connect the camera to Alexa?

 This is the link about how to connect the camera to Alexa, please refer it.

https://www.amazon.com/vdp/02b7820dd64d4ad6a457fcfd8638e830?ref=dp_vse_ibvc1

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If Alexa showing “Live view not supported”, please don’t worry, this is Alexa app issue,

Actually it can view camera on Echo Show. Write your article here

How to setup motion tracking

If you add camera to NVR, please go to video detection to check whether your nvr support motion tracking.

Usually, NVR not support motion tracking, you need to add camera to the app Eseecloud, then add to NVR, so that you can setup motion tracking on the app.

1, Into device—click setting icon on upper right corner—go to smart detection alarm—enable motion tracking option.

How to set preset position cruise

1, go to setting interface—ptz control—cruise mode—select preset position cruise.

2, go back to record interface–click Preset–add more than two different positions–go to More–click cruise.

After setting successful, the camera will cruise within the preset position range.

Camera not recording after install SD card

1, Please go to setting interface–Storage setting–local storage space–check the status of the SD card.

2, SD card is in normal status, please check if SD card capacity is full, and then format the SD card.

3, If showing no SD card, please take the SD card out and insert it again. (Please keep the power off before inserting the SD card)

Alexa not skill Eseecloud

1, Please check if you have enable Alexa option on the app, click setting icon, advance settings, Alexa service authorization.

2, you need to login Eseecloud account with phone number or Email address, If you use third-party software to log in to Eseecloud, such as Google, you cannot log in to Eseecloud on Alexa

Please note, If Alexa can not find camera, please check if you have setup a name for camera.

Eseecloud Cloud Service Fee Standard

upgrade the ptz camera to new version.

We have upgrade our ptz camera version, you can scan the QR code to add the device without connecting camera hotspot.

and you can add the camera to nvr directly, don’t need to input password.

1) connect the camera to the same network as your computer with a network cable, then download a tool to search your camera IP, copy firmware to your computer. this is the link of tool.

http://download.dvr163.com/tool/IPCamSuite-1.2.26.8.zip

after you dowaload the tool successfully, please open it and click refresh to find the camera ip. upload the firmware and click upgrade. Write your article here

 please note, when upgrading the camera, please do not unplug the power or reset the camera, otherwise the camera will crash.

if you want to upgrade your camera version, please email johnny@hiseeu.com to get a upgrade firmware.

Fixed-point cruise on NVR

1) Right click the mouse–system setup–channel setup–PTZ setup. select correct channel. Add first cruise point,

2) click add to set first position (the default is 1, which does not need to be changed),

3) then click preset box select 2–add, add multiple cruise points in this way. You also can select “keep time” you want, preferably in five seconds or more.

4) And then click “?” question mark into the PTZ control interface–click PTZ control option to set first position, then click store.

5) change the preset box to 2, adjust the camera lens to second position–store

6) right click anywhere –return to the PTZ setting interface–apply—ok.

After connect to mobile phone, camera showing “wrong password” on NVR.

If you are adding camera to your mobile phone through camera hotspot , it will generate a random password.

1, Go to app Eseecloud, click three points icon on right upper corner, click edit. Fast click 6 times on blank area,

you will see random password.

2, Go to NVR, right click mouse—video manage—manial edit.

3, select channel—input random password, click ok,

If still showing connecting fail, please click match code to match camera.

The camera will turn to the wall or the ground

1. Please confirm whether to manually rotate the camera lens. If so, the camera will not return to its original position after restarting or automatic tracking.

please unplug the power adapter, then plug it in again, click PTZ on the mobile app or NVR to control the camera lens.

2. If you do not turn the camera manually, please tell us your camera ID number and version information, and we will feed back to our technical support.

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Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. In addition to the security industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. 

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Password Reset

This page will guide you in resetting passwords on your Hikvision devices.

For end users: 

We highly recommend “4 Ways of Self-service Password Reset” (you can see the Tutorial video here). Please note that not all Hikvision devices support all these methods. Go to the “Forget Password” page to check the various methods supported by your product.

For installers: 

You can easily reset a password using the Hik-Partner Pro mobile app. 

Check out the tutorials below to discover the quickest way to reset a password. If you have any questions during the process, please contact Hikvision (Find the contact of Hikvision technical support team) or see Troubleshooting Tips of Password Reset Failed Issue here.

Note: Also try the Password Hints function to help you recall your original password. This function is only available for NVRs (76Q-series, K-series, K-series with AcuSense) with firmware V4.75.000 and later. Learn more here.

Self-service password reset

Via account verification

Prerequisite:

The device has been added to the Hik-Connect or Hik-Partner Pro account.

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Prerequisite:

A reserved email address has been set up by the user.

Prerequisite:

Security questions have been set by the user.

Prerequisite:

The GUID file has been exported and saved by the user. 

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Password reset via XML file

Prerequisite:

The Hikvision devices can be detected on the same LAN.

Hikvision How to & FAQ

Also Read : Hikvision How-To Tutorials Part1

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How to Check Device Serial Number

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How to Find Device Firmware Version

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How to add IPC with POE function to NVR

Description

POE cameras could be added into NVR which supports POE function with both Manual mode and Plug-and-Play mode. When applying the Plug-and-Play mode, please kindly make sure the password of the camera is the same with the NVR, or you could set the password of the camera to 12345.

Note: Plug-and-Play mode could only be applied when the camera is added directly to the POE port of a NVR.

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How to Enable Hik-Connect Service in Device

Summary

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service along with alarm push notification service. It provides an easy way for devices to connect to the Internet.

This manual is a guide for users to show them how to enable Hik-Connect service in device.

Discretion

User interface may not be identical to the instructions shown below depending on the product, firmware version. However, the information and settings required to setup Hik-Connect services are similar across all supporting products.

Preparation

Users need to upgrade device to proper firmware that supports Hik-Connect Service.

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How to Unbind Device from Hik-Connect Account

Description

One device can be added only by one Hik-Connect account, if the device was added by other account, you cannot add it again. You can follow steps below to unbind your device or check the video which can help you.

Youtube video link

How to Unbind Device via Hik-Connect APP

How to unbind device via SADP tool

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How to Solve Hik-Connect Offline Issue

Description

When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. 

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How to Configure Communication Mode of AX PRO

There are three types of Communication Mode via Communication > Cloud Service > Communication Mode:

Wired Network & Wi-Fi Priority

It means that Wired Network, Wi-Fi Network, Cellular Data are all supported, AX Pro will choose best network status and change connecting ways when network is not stable. It is recommended to use this mode when your device is with complex network environment, since it can help you select better way automatically. 

Wired & Wi-Fi 

It means that only Wired Network and Wi-Fi Network are supported, AX Pro can only connect with wired or Wi-Fi. It is recommended to use this mode when you want to save cellular data or do not want to use cellular at all.

Cellular Data Network 

It means that AX Pro only use cellular data network to connect. This mode is usually used in poor network environment, like wired and Wi-Fi network are hardly connected. Besides, it can help you save network detecting time.

Tips

When you set Communication Mode as Cellular Data Network, the followings can help you use cellular data successfully: 

1. Keep MTU as default 1400, Access number as default *99***1#

2. Test SIM in mobile, make sure that your SIM card can call, send message and connect to the internet

3. The AX PRO default dialing includes most SIM card APN but not all. If the network is not connected, you need to search the SIM card’s APN by Google or ask your mobile operator then set up the SIM card APN manually and then restart it.

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How to Download Multiple Recordings

Hikvision device support download/export multiple recording at the same time. This file will introduce three methods of multiple download recordings: local GUI, web page and iVMS-4200 software.

Method 1: local GUI 

On local GUI, we need turn to the button of File > Video. In this page, we could select search condition, time and camera channel which you want to download. After select, click “Start Search”.

After search, it will show all the recordings of the channel 1 default, and if we want to check other cameras recording, we need to select the Channel to switch to other channel. 

Then we could select the recordings and Export.

Method 2: Web page

Web page Log in the device via IP address on IE browser, turn to Playback page, select the camera which you want to check, click the download button in the lower right corner. It will pop up the download configuration page, in this page, we could select the camera/ type/ time, after search we could select the recording files and download.

Method 3: iVMS-4200 software

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How to Solve DVR Live View Noise Issue of Hik-Connect

If there is noise of DVR in Hik-Connect when remote live view or sliding channel (switch to next screen), you can try the following methods to solve the problem.

1. If you connect a coaxial audio camera to DVR, please turn on Noise Reduction function in Hik-Connect to solve it.

2. If it’s not a coaxial audio camera, please change to coaxial audio camera then connect to DVR.

3. If you don’t want to change camera, please change camera Stream Type from video & audio to video and set DVR audio resource as local to solve the problem.

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How to Solve IP Camera No Link Issue on PoE NVR

IP cameras could be added into PoE NVR with both Manual mode and Plug- and- Play mode.

When applying the Plug- and- Play mode, please kindly make sure it is Hikvision brand camera, and the password of the camera is the same as the NVR. For “No Link” issue, please enter NVR.

Menu – Camera – IP Camera, click Status icon of camera to check the error message first.

Scenario 1:

The user name or the password is wrong.

Solution :

If the IP camera has hard reset button, please turn off the camera (cut off the power). Then keep holding the button for more than 30 seconds. Meanwhile, power on the camera while holding the button. The device would be back to the inactive status. PoE NVR will automatically active and connect the camera.

If the IP camera doesn’t have hard reset button, please use SADP tool to reset camera password first. You can operate according to below steps:

1. Download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable.

3. Running SADP tool to search camera.

4. Select the device, and click the “forgot password” button.

5. If it has an export button, you can click it to export a device’s xml file and send it to our regional support team to reset password. 

6. Get import file from support team, then import file to reset device password.

(Note: Please set the new password of camera to the same as NVR’s.)

7. PoE NVR will automatically connect the cameras with same password.

Scenario 2:

Network is Unreachable

Solution:

If the camera is connected to NVR PoE port. 

1. Please download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable .

3. Running SADP tool to search camera, check device IP address.

4. Please access camera via web browser as following picture.

5. Go to Configuration – Maintenance – Default, default camera to factory settings, PoE NVR will automatically active and connect camera.

If the camera is connected to the PoE switch, please connect switch to NVR LAN port. The IP address of the camera must be in the same network segment as the IPv4 address of NVR. Then enter NVR Menu- Camera- IP Camera, select camera and click Edit icon.

Select Adding mode to Manual, enter camera IP address and correct password, then click OK to add camera.

Scenario 3:

IP camera does not exist

Solution:

“IP camera does not exist” means NVR does not detect the camera input.

Please check whether the camera is properly connected to the POE port of the NVR. You can try to change a shorter cable, change a PoE port or connect a external power supply to IP camera to test.

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How to Solve Live View Error on iVMS-4200

This document displays how to solve common Live View Error on iVMS-4200. In order to get high performance, please kindly download and install the latest version of iVMS-4200 via the link: https://www.hikvision.com/en/support/download/software/ivms4200-series/

Case 1: HCNetSDK.dll[2] 

Case 2: Playctrl.dll[2]

Case 3: HCNetSDK.dll[5] 

Case 4: HCNetSDK.dll[91] 

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One Picture to Solve 6 Errors about Unbind

If the bound account can not login and you can not access the device via local GUI, you could try to unbind device from Hik-Connect App or SADP tool.

How to Unbind Device via Hik Connect APP 

How to Unbind Device via SADP tool 

When you unbind the device and meet errors, hope this picture could help you to solve it.

Scenario 1:

“102060” “102075” or “Unbinding failed. Not support by the device.” on App/SADP or “unlinking timeout” on local GUI

Solution:

1. We recommend you login the previous account to delete the device, then add it to the new account.

 2. If the previous account can not login, you could choose third party DDNS name to get remote live view. Please refer this guide: How to Use Third Party DDNS Services V3.0.pdf (hikvision.com)

3. If necessary, please kindly connect the local support team for better solve this issue. 

Scenario 2:

“Operation Failed 7” or “Error code: 99 Network Connection Failed” or “Hik-Connect service is offline”

Solution:

1. Enable Hik-Connect function in device and make device Hik-Connect status is online.

2. If device Hik-Connect status goes online and offline frequently, change to a stable network or upgrade firmware then try again.

3. If the problem persists, contact support to confirm connection status.

Scenario 3:

“Incorrect Device IP Address”

Solution:

1. Make sure your mobile/computer connect to the same LAN as device connect to.

2. Connect device and mobile/computer to primary routing network in topological map.

3. Enable UPNP function of the router, try to upgrade device firmware and reboot the device.

Scenario 4:

Only the device in the same area with the app can be unbound from its account.

Solution:

Please confirm the area which the bound account belongs first.

1. Via App: Use new account with the same registered area information to unbind.

2. Via SADP: Make sure the geographic location of the device is the same as the area to which the bound account belongs.

3. If you don’t know the area information of the bound account, please contact support team help you confirm or assign registered area information.

Scenario 5:

Operating failed: 153

This error caused by inputting wrong password too many times and the user was locked.

Solution:

1. Reboot the device.

2.  Modify the LAN IP of the PC or mobile phone and try again.

Scenario 6:

The device cannot unbound from any account for more times.

Solution:

1. This error means the device have been unbound too many times during one day, and you could try to unbind after 24h.

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Two Steps to Solve No Result of VCA Playback Search

If do VCA search on playback page of Hikvision device and there is no event result, please do the following 2 steps.

Notes: Before searching playback video, make sure you have configured recording schedule on Hikvision device. 

Step 1: Enable Dual-VCA on Web

(a) Login to web page of device as the below picture.

(a) Login to iVMS-4200 and click Setting button – Basic settings

(b) Go to Configuration –Video/Audio– Display Info. on Stream to tick the checkbox of Enable Dual-VCA then Save.

Notes: After above settings, do VCA search via web browser of the camera. If the device is DVR/NVR/HVR, except for configuration on web, we also need to do step 2.

Step 2:

If the device is DVR/NVR/HVR, login local GUI, click Configuration Button – Advanced – enable Save Camera VCA Data.

After above settings, search VCA playback as below:

(a) via web browser

(b) via local GUI on DVR/NVR/HVR

Notes: If search motion detection VCA playback, Enable Dynamic Analysis for Motion is necessary.

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What Can We do If NVR Cannot View via Chrome

It is recommended to download ivms-4200 on your computer instead of viewing via Chrome browser.

If you want to use Chrome browser to view, download Plug-In first, install it and restart the browser, then you can view via Chrome. 

If ‘Download Plug-In’ does not show, it usually means that your NVR does not support live view via Chrome, in this situation, there are mainly 5 ways to solve the issue:

1. Turn to Configuration > Local > Live View Parameters > Protocol. Switch protocol from TCP to UDP, or switch from UDP to TCP, save and view in chrome.

2 & 3. Some devices support to check network resource statistics. Turn to Configuration > Maintenance > Network Resource Statistics. If the previous value of Input Bandwidth is almost equals to the latter value, please reduce bitrate.

For those device which cannot check Network Resource Statistics, you can reduce bitrate and resolution directly for a try.

Turn to Configuration > Video/Audio > Video

Reduce Resolution and Max. Bitrate, save and view in Chrome. The reference value are as follows: 

Resolution —Max. Bitrate

1080P(2MP) — 4096 kbps

720P(1MP) — 2048 kbps

704*528（4CIF） —- 1024 kbps 

528*384 （2CIF） —- 512Kbps

Please set your NVR Video Encoding type as your camera supports, which means if your camera only support H.264 please switch NVR Video Encoding to H.264.

4. If your NVR supports multiple video output interfaces, it is recommended that 1 camera only set 1 output interface. Although the other interfaces you configured and didn’t use, NVR is decoding which will occupy the encoding ability and may cause the issue. 

5. Open Microsoft Edge on Windows 10.

Turn to Setting > Default browser > Internet Explorer compatibility Under the “Internet Explorer compatibility” section, turn on the “Allow sites to be reloaded in Internet Explorer mode” toggle switch.

Click the Restart button, then you can view via Edge browser.

If you have done all the above, the issue is still not solved, contact local support and provide the following information:

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Download the FAQ

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Operator using a VMS vs NVR security system.

If you’re deploying a video management system, you’re probably weighing many considerations. Everything from camera count and site requirements to infrastructure and network availability. Through it all, you might also be wondering.

Should you choose a video management system (VMS) or network video recorder (NVR)?

Here’s the short answer: it depends. Both an NVR and a VMS have pros and cons. The right choice for your business will be contingent on factors like your budget, the number of cameras, how you use your video system, and what your long-term plans are.

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How to choose the right video management system

Taking the time to explore what your organization needs from a video management system (VMS) will help ensure you get the right deployment. To help you make the best choice, we’ve created a list of questions you and your team can go through.

What’s a network video recorder?

If you and your team have been shopping for a video surveillance system, you’ve probably come across the term network video recorder or NVR. But what is an NVR security system?

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An NVR is a specialized appliance that enables a network video camera system. It’s a simple device that connects to a small number of cameras over your network. For example, an NVR will usually accommodate anywhere between eight and 32 cameras.

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The NVR is designed to record and store video from your network video cameras, and usually, there’s no software to install or maintain. You can use a simple web-based application to view cameras or retrieve video recordings.

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Beyond basic viewing, search, and export functionality, a typical NVR security system doesn’t offer many other features. This is one of the reasons why an NVR is better suited for simple deployments. Whereas a video surveillance system is primarily used for after-the-fact investigations.

VMS vs NVR Comparison 2024

Read Also : The Ultimate Guide to EZVIZ Camera

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How is an NVR different than a VMS solution?

A video management system or VMS is different from an NVR in many ways. A VMS is a software application that allows you to monitor and manage a large number of IP video cameras from any location. It’s either hosted on a network-connected server or runs as a cloud-based service. Whether you decide to go with on-premises server infrastructure or the cloud, you’ll be able to monitor live video and access recordings using the VMS software.

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One of the biggest differences between an NVR and a VMS is that a VMS is more feature rich. Here are a few examples of what you can do with an IP video management system:

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Receive real-time notifications when a camera falls offline, or movement is detected in a specific area

View camera locations or alarms on a map of your facilities or jump from camera to camera to track suspects moving through your property

Use built-in cybersecurity and privacy features to protect your video and data

Integrate other physical security or business systems to enhance response

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Essentially, the advanced features of a VMS help you streamline video management tasks. This is particularly useful in larger, mission-critical deployments.

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What are the pros and cons of an NVR camera system?

An NVR is a budget-friendly option for small to medium-sized video surveillance deployments. Since there’s no software to install or maintain, an NVR camera system is normally quite easy to set up. You can simply power up the NVR, connect it to a network, and configure your cameras via a web-based app. The ease of an NVR security system helps keep costs down.

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The biggest downside to an NVR is that you’re limited to very basic functionality. Because of this, you may need to rely on IT professionals to ensure your system is cybersecure. And you won’t have access to newer video analytics or the advanced features that are included in a VMS.

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Some NVRs are also proprietary. This means you’ll be stuck with specific vendors’ cameras and the NVR won’t support other types of devices or systems. Even if you do find an NVR that integrates with other physical security systems such as access control, the functionality may be limited.

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What are the pros and cons of a video management system?

A VMS can provide many advantages over an NVR surveillance system. For one, you can scale your video surveillance system to hundreds or thousands of cameras. You can also connect many VMS systems across various locations back into a security operations center to facilitate centralized video management.

As mentioned earlier, a VMS comes packed with advanced features that can enhance your response procedures and investigations. It also offers built-in system health monitoring tools and privacy-by-design features that help mitigate cyber risks and enhance compliance.

With an open architecture VMS, you can choose the cameras that best suit your budget and deployment. You can also easily unify your video software with other physical security systems such as access control and intrusion monitoring solutions and connect cameras to various sensors. This gives your operators a more complete picture of what’s happening when responding to events or handling investigations.

Some VMS solutions come with application programming interfaces (APIs). This allows you to add customizations and really tailor the VMS to meet your environment’s specific requirements.

Overall, there’s far more flexibility with a VMS. This means you can keep growing and expanding your system over time and adding newer technologies as they come to market.

What are the disadvantages of a VMS? The advanced capabilities of a VMS will come at a cost. A VMS is more expensive than an NVR overall. Software license fees, software maintenance agreement fees, and the cost of purchasing and maintaining servers can add up.

A VMS also has a more complex installation. You’ll need to rely on the help of a system integrator to ensure everything is set up and running well. They may also provide operator training for a VMS system, so these costs should also be factored into the deployment budget.

Top considerations when deciding between a VMS and NVR

Choosing between a VMS and an NVR isn’t always straightforward. You might think an NVR security system is right for you today, but perhaps that’ll change in time when you decide to add more cameras or integrate an access control system.

So how do you know if a VMS or NVR is better for your deployment? Consider the following key decision criteria:

 Size of your deployment

How many cameras will you be managing today? Do you plan to add more cameras or expand video coverage over time? Do you have more than one location that you’d like to secure with video surveillance technology?

If you’re planning on implementing fewer than 32 cameras at one location, then an NVR might be your best option. However, if you have a larger number of video devices, have plans to expand your coverage later on, or have multiple locations to secure, choosing a VMS will likely be the better long-term choice.

 Use cases for your video system

How will you be using your video system? Are you doing live monitoring and handling investigations regularly, or just conducting investigations following the odd incident? Do you have a busy environment where video surveillance is considered mission-critical?

If you need video surveillance to investigate random occurrences or to keep a visual on specific areas of business, an NVR may be able to fulfill those basic needs. But if you have multiple operators monitoring live video around the clock and handling investigations a few times a week or month, a VMS will offer better monitoring and search capabilities.

 Video retention needs

How long do you need to keep your video recordings? Does your industry have regulations about video and data retention that you need to abide by? Do you need to store video evidence for significantly longer periods of time?

An NVR usually provides limited storage capacity. Though device specifications will vary, you may find that you’ll get up to 30 days of retention. But the more cameras you have, the less storage capacity you’ll be able to access.

On the other hand, with a VMS, you can select and build servers to meet your video retention requirements. And if you find out later that you need to keep video evidence for longer, you can add servers or expand with Cloud Storage to accommodate those demands.

 Unification and integration capabilities

Do you want to implement various types of cameras from different vendors? Are there other physical security systems or sensors that you’d like to connect to your network video system? Do you have plans to add access control or video analytics later on?

With an NVR, you may be limited to specific cameras or vendors. And you may not be able to unify your video surveillance system with other technologies. Even when you can connect other devices, sensors, or systems with your NVR surveillance system, the integration may limit what you can do.

Full flexibility comes from an open-architecture VMS. Open IP video software allows you to choose any cameras, add new sensors, and connect different systems. This gives you a more comprehensive view of your environment and the freedom to evolve your deployment as new needs come up.

 Video management tools

What tools would best serve your team and objectives? Do you want to monitor many locations from a security operation center? How many people need access to your system, and are user privileges important to your operations?

“Our SOC operators can pull up video to see exactly what happened and share information with security personnel while they’re still at the scene. Security Center allows us to manage situations on campus more effectively.”

An NVR is usually great for smaller environments that don’t typically experience much disruption. If an incident should occur, you’ll be able to look through recordings and find the video evidence you need. While some NVRs may come with search capabilities and other built-in features, they still won’t compete with the range of features available in a VMS.

If you have many security operators, want to build a security operations center, or need access to enhanced search capabilities, a VMS will be hugely beneficial. A VMS will give you a host of tools and features that can help your team get to the bottom of things quickly when incidents or emergencies come up.

 Cybersecurity and future requirements

Are privacy and cybersecurity regulations on your radar? Do you have the tools to monitor and mitigate threats? Can you limit access to sensitive data and remain compliant with evolving data protection and privacy laws?

Cyberattacks are at an all-time high and there’s no sign of cybercrime slowing down. Protecting your video and data isn’t just about mitigating loss and ensuring business continuity; it’s also about adhering to new and evolving compliance standards and laws.

If you decide to implement an NVR, there are measures you can take to protect your network and IP camera system. However, this usually requires additional expertise, components, and ongoing risk mitigation strategies.

An advanced VMS that is built with privacy and cybersecurity is different. It gives you layers of defense and a host of built-in tools to secure your video and keep data out of the wrong hands. This includes everything from encryption, multi-factor authentication and authorization to real-time system health monitoring and system hardening recommendations.

 Future growth and scalability

What are your plans for the future? Is there a possibility that your video system will grow beyond your current requirements? Do you want the freedom to evolve your system if new objectives come up?

If you have one location with a few video cameras and have no plans of ever doing more than that, an NVR will usually fit the bill.

However, if there’s a chance your deployment will evolve to encompass other locations, objectives, or requirements, a VMS will give you the freedom to grow and change. This might include adding more cameras with edge analytics or even extending system access to law enforcement during emergencies. Thinking through these longer-term considerations could reveal that investing in a VMS today is worthwhile.

What if you could have the best of an NVR and VMS?

Perhaps you’re still on the fence about whether to invest in an NVR or VMS. Maybe you’re thinking you want the advanced features, scalability, and openness of a VMS, and the ease of deployment and cost-efficiency of an NVR.

Well, here’s the good news: there’s another option to consider—Genetec Streamvault™, a plug-and-play, all-in-one security appliance.

Streamvault is a purpose-built, turnkey appliance that comes pre-loaded with the Omnicast™ video surveillance software. This allows you to get your video surveillance deployment up and running quickly while getting access to all the latest video management features. It’s a more cost-effective, easy-to-deploy solution that essentially offers the best of a VMS and NVR.

Streamvault is also highly scalable and comes pre-hardened out of the box. This means you can accommodate a larger number of cameras while ensuring the highest cyber resilience

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FLIR Systems issues generic manuals that cover several software variants within a software suite. This means that this manual may contain descriptions and explanations that do not apply to your software variant.

The authoritative version of this publication is English. In the event of divergences due to translation errors, the English text has precedence. Any late changes are first implemented in English.

Our manuals are continuously updated and published online.

To access the FLIR Thermal Studio series user manual and other product documentation, go to https://support.flir.com/resources/5sfn/ .

To access the manuals for our other products, as well as manuals for our discontinued products, go to https://support.flir.com/resources/app .

FLIR Thermal Studio is a powerful, flexible, and efficient Windows desktop software for creating thermal inspection reports and automation of editing tasks with large amounts of thermal images. The software supports images and videos in standard FLIR format from all modern FLIR thermography cameras. With the Acoustic plug-in you can also create reports based on images and videos from the acoustic camera FLIR Si124.

FLIR Thermal Studio provides features where the user can:

2.1  FLIR Thermal Studio‎ versions

The FLIR Thermal Studio desktop suite includes several versions and plug-ins.

For detailed specifications, go to https://flir.custhelp.com/app/answers/detail/a_id/4590 .

Read Also : ANNKE VISION General Guide of Watching Cameras

Installation

This chapter describes how to install and activate the FLIR Thermal Studio application.

3.1  System requirements

For system requirements, go to https://flir.custhelp.com/app/answers/detail/a_id/4590 .

3.2  Install application

Note  To complete the installation, the computer may need to be restarted. Follow the instructions on the screen.

3.3  License activation

The first time you start FLIR Thermal Studio you will be prompted to activate your license key. Do this either as an Online activation (internet access) or as an Offline activation (no internet access).

3.3.1  Online activation

3.3.2  Offline activation

3.4  Plug-in activation

Plug-ins are supported by FLIR Thermal Studio Pro.

User interface

This chapter provides an overview of the FLIR Thermal Studio user interface.

4.1  General

4.2  Settings

The application settings are configured on the Settings window.

To open the Settings window, do one of the following:

Note  Some settings require a restart of the FLIR Thermal Studio application before a change goes into effect.

4.2.1  General

Library

User interface

Default import folder

Palettes

Output

Other

4.2.2  Ignite Sync account

FLIR Ignite is a cloud storage service for thermal images. FLIR Ignite Sync is a PC–based (Windows 10) application that allows you to sync your image library with your computer, for easy access when creating reports.

To install FLIR Ignite Sync, click Install Ignite Sync.

Ignite Sync path displays the path to the sync folder as set up in the FLIR Ignite Sync application.

4.2.3  Reporting

Select the Reporting options and the Default fonts to be used in your reports.

4.2.4  Language and region

Select the language and units to be used in the user interface.

4.2.5  Image Overlay

Select if and how you want to use an image overlay when editing images manually in File Explorer and when running batch processing. When you select or deselect a check box in the list of settings, the result is immediately presented in the example image. Note that the Overlay enabled check box must be selected before the settings can be changed.

4.2.6  Camera Live view

Select options for camera captures and recordings.

4.2.7  Updates

Select how you want to manage updates of the FLIR Thermal Studio application.

4.2.8  Plugins

Plug-ins are supported by FLIR Thermal Studio Pro.

Click License to activate a plug-in. For more information, see 3.4 Plug-in activation .

After activation, you can change the settings for the plug-in here.

Note  The Routing functionality is included in FLIR Thermal Studio Pro, without license activation.

Image editor

This chapter describes how to use the image editor.

5.1  General

The FLIR Thermal Studio application includes an embedded image editor where you can edit thermal images and sequences (videos).

To open the image editor, do one of the following:

5.2  Navigation

5.3  Temperature span and levels

At the bottom of the infrared image you have two sliders. By dragging these sliders to the left or to the right, you can change the top and bottom levels of the temperature span. If you change the span to temperatures closer to the temperature of the object you are analyzing, it will be easier to analyze any temperature anomalies.

5.3.1  Auto-adjust control

When you auto-adjust a thermal image, you adjust it for the best image brightness and contrast. This means that the color information is distributed over the existing temperatures of the image.

In some situations the image may contain very hot or very cold areas outside your area of interest. In such cases you might want to exclude those areas and use the color information only for the temperatures in your area of interest. You can do so by defining an auto-adjust region.

To auto-adjust an image, do one of the following:

To define an auto-adjust region, follow this procedure:

5.4  Sketch

You can add an image, e.g. a logo, on top of the image.

5.5  Measurement tool

You can add one or more measurement tools to the image, such as Spotmeter, Rectangle, and Polygon.

Each measurement tool has its own settings, which are available in the Measurements section of the properties pane.

5.5.1  Add a measurement tool

5.5.2  Edit a measurement tool

5.5.3  Change settings of a measurement tool

The tool settings are available in the Measurements section of the properties pane.

To display the tool settings, do one of the following:

5.5.4  Delete a measurement tool

To display the tool settings, do one of the following:

5.5.5  Use the Delta tool

The Delta tool gives the difference (delta) between two measurement results, or between a measurement result and a reference temperature.

5.5.6  Use the Magic wand

Use the Magic wand to capture an area in the image based on pixel temperature. This is similar to the Polygon measurement tool but more advanced and easier to use when you want to capture and measure more complex shapes.

5.5.7  Export to a csv file

Use the Export to csv functionality to export detailed temperature information. The export will include the temperature values of every pixel within the selected measurement tool.

5.5.8  Use coverage

Use the Coverage functionality to see, as a percentage, the number of pixels in an area that are above or below a certain temperature. The area is defined by the outline of a measurement tool, such as a rectangle or ellipse.

The coverage percentage is displayed in the Measurements section of the properties pane. It is also possible to apply a contrasting color to all pixels in the area that meet the temperature setting.

5.6  Shape

You can add shapes to the images, such as arrows, comments, and alerts.

5.6.1  Add a shape

5.7  Palette

You can change the palette that is used to display the temperatures within an image. A different palette can make it easier to analyze the image. The FLIR Thermal Studio application comes with a set of predefined palettes, but custom palettes can also be used.

To change the palette, follow this procedure:

To export a palette, follow this procedure:

5.8  Fusion mode

Use the Fusion mode feature to mix a visual image with its corresponding thermal image. The following fusion modes are available:

To set the fusion mode, follow this procedure:

5.9  Color distribution

Use the Color distribution option to change the distribution of colors in the image. A different color distribution can make it easier to analyze the image more thoroughly. The following distributions are available:

To change the color distribution, follow this procedure:

5.10  Isotherms control

Using isotherms is a good method to easily discover anomalies in a thermal image. The isotherm functionality applies a contrasting color to all pixels with a temperature above, below, or within a certain temperature interval. You can also create your own isotherm formulas.

For building inspection, there are specific alarms for detection of humidity, insulation, and condensation issues.

To add an isotherm or alarm, follow this procedure:

5.11  Crop an image

Use the Crop image option to trim the image. Provided that the cropped image has not been saved, it is possible to revert to the original image size.

To crop an image, follow this procedure:

To revert to the uncropped image, follow this procedure:

5.12  Image rotation

To rotate an image, follow this procedure:

5.13  Filter

Filters for enhanced gas visualization are available for video files (.seq and .csq).

Using the high sensitivity mode and pixel binding filters can make it easier to identify gas leaks.

5.14  Show a profile plot

The plot shows the temperature profile along a line or rectangle in the image.

5.15  Show a time-temperature plot

This plot is available for video files (.seq and .csq). The plot shows the temperature fluctuations over time for the image statistics (max, min, average) and for selected measurement tools.

5.16  Video controls

When you open a video file in the image editor, video controls such as play/pause, auto repeat, and save a snapshot are available at the bottom of the window.

To save a part of the video as a separate file, follow this procedure:

5.17  Save changes

To save the changes in the original file, do one of the following:

To save the image with the changes in a new file, click the button with three dots at the top right corner and then click Save as.

use the numbers below to navigate to other pages

Ebitcam is committed to be the global leading provider of smart space service. We offer: Smart Security Products ( Cloud Cameras, Cloud Box and Alarm Devices), Smart Home Series Products and Cloud Services( Cloud Storage, Big Data Processing, Artificial Intelligence, etc.)

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As a national high-tech enterprises and double soft enterprise, Ebitcam always adheres to user-oriented, technological innovation as the driving force, and continue to create high-value products and services for users. We already has hundreds of core intellectual property rights, and all products have passed FCC/CE/ROHS etc. international certifications.

How to use Ebitcam PC Client

Using the Website browser or PC client

To access camera via web browser or download for PC client, please visit https://www.ebitcam.com/device . Connect camera to your network with the included Ethernet cable.

Log In & Sign Up

The following window will appear in the web browser and on the client side

Note: for better viewing experience, you can download the EBITCAM PC client by clicking the “Download” in the upper right corner of the login screen.

Ebitcam Setup And User Guide

Read More : Danale Wireless Camera Installation Guide

Main Interface

The camera features a number of different settings, all of which you will be able to access through the main interface. Keep in mind that when you are changing the settings, which we will be discussing in this chapter, the camera must first be live and active.

①Device Add button：Click the “+” to complete the device addition according to the wizard.

②Device delete button：Click to delete the added device.

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See also  How to add Ebitcam camera

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③Device refresh button: Show all device thumbnails

④Device Thumbnails: For each device that has been added to the account, one thumbnail appears. Below the image, the Nickname of the device is listed.

⑤Stop/ Play：Press the button and you will be able to see the live feed.

⑥Record：to initiate a live recording.

⑦Snapshot：to create a snapshot image of the current view.

⑧Microphone：to transmit your voice through the device.

⑨Image setting：which enables you to set the mode for brightness, contrast, saturation, etc.

⑩Speaker：to transmit remote sounds.

⑪Resolution：user can choose the resolution of the images.

Pan, Tilt

On computers only: move camera left, right, up and down using directional controls. These controls are only available as you move the mouse to hover over the display edges (top,bottom, left and right in the middle). Not all cameras provide the full range of rotation, panning, tilting, etc.

Note:The screen can not be zoomed on the computer.

Playback

If you do not have an SD card in your camera, this will be a blank screen. If you do have an SD card in your camera and you capture videos, you will see a list of videos on the this screen.

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See also  How to add Ebitcam camera

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Settings

More (Account Settings)

The Settings page contains the following options:

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How to add Ebitcam camera

Introduction

Thank you for making the choice to purchase Ebitcam Camera. We’re sure that you will love everything that this fantastic security camera has to offer from the ease of setup and use to all of the fantastic features it offers. In this manual, we’ll cover everything you need to know about the camera, including how to set it up, how to download apps for your smartphone, and how to control all of the aspects of the camera right through our website.

Let’s get started so you can get your camera set up and running to provide you with that added measure of security you need for your peace of mind.

What Is the Ebitcam Camera?

The Ebitcam Camera offers users a number of functions that help to make it an ideal solution to those looking for added security and peace of mind in both home and office settings. Let’s examine some of the biggest benefits you will find now that you’ve chosen to use this security camera.

Traditional IP cameras tend to be difficult to install and use. The Ebitcam Camera does not have this issue. It’s relatively simple to set up and use, as you will see through the course of this manual. It is a plug and play system, and offers a wealth of different features.

In addition, it offers:

Users will be able to work control and use their security camera through a variety of different devices, including iOS and Android devices. We will cover those devices, as well as how you can use them, throughout the course of this book.

Quick install and connect

One of the best features of this camera is the fact that you can operate and control it through multiple sources. You can use the interface on your computer at the www.ebitcam.com site, or you can download an app for your iOS or Android device – it will work with both phones and tablets. Let’s examine how you can get and set up the app on each of these different platforms.

You can operate and control the cameras in several way by downloading and installing the Ebitcam app, available for the following platforms:

iOS or Android device (both phones and tablets). To use the application, you need to have:

– iOS devices: iOS 5.0 or above – Android devices – Android 2.1 or above; at least 600MHz. Laptop or computer for Windows or MAC Webpage on the website by logging into your account at the www.Ebitcam.com site. The following sections detail installing and using the Ebitcam mobile app for iOS and Android devices.

Downloading the Ebitcam App

Download ‘ Ebitcam ‘ APP from APP Store(iOS ) or Google Play Store(Android).

PC users please download our APP: https://www.camapp365.com/ebitcam/ebitcam-for-pc

Creating an Account

To use the camera, you will need to set up an account with Ebitcam.

To create an account:

Logging in to the EBITCAM Account

Note: If you forgot your password, you can click the Forgot password link.

Connecting the Device

Access to the camera is accomplished with an Ethernet or Wi-Fi connection:

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See also  How to use Ebitcam PC Client

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To connect your device to your network:

Note: This only needs to be done once during the initial setup. After you connect your device to the network, you need to log in to your EBITCAM account and add the device to it.

Add camera to account

Click on ‘+’ in top left corner, select the device model, scan the QR code and add the device ID, and enter the network connection interface.

Select network connection method

When network configuration, you can choose Wi-Fi configuration or ethernet configuration.

Wi-Fi connection

Click the WiFi connection icon and press the RESET button to enter the WiFi configuration mode. Input the WiFi password, the connection should besuccessful!

Note: ① Press RESET key, hold for 1-2 seconds to enter the WiFi configuration,longpress10-12 seconds to restore the factory settings.

② If the WiFi configuration fails, check the following:

· That your wireless network is turned on and active.

· That you have entered the correct Wi-Fi password.

· That your Wi-Fi is 2.4 Ghz. If it still unable to connect, try to connect using an Ethernet cable.

③ The Outdoor Cameras only supports wired connections for WiFi.

Ethernet connection

Plug in the network cable and click the Ethernet Connection icon to connect to the network, change the password, rename the device, set the time zone and you are now ready to access the device.

Using Apps for iPhone and Android

Camera List Previews

The camera list panel contains all cameras you have added to your account. Each preview picture has various indicators for online, password changed status,offline or alarm.

Account Settings for Mobile Devices

The Settings page for iOS and Android are very similar. Minor differences are Account Settings for Mobile Devices indicated below.

The Settings page for mobile devices contains the following options:

User guest password：If you wish to allow someone access to your Camera, you can assign them a user guest password, which can be disabled at any time. Guests can view what the cameras are broadcasting and can move the cameras, but they will not be able to make any changes in the settings or use the remote microphone.

Binding email：Enter an email address. This is the email account to which Notification is sent when you ask to reset your password.

About：Software version

At the bottom of the screen, there is a Clear cache button. Click this to clear the cache on your mobile device. The original snapshots and/or videos stored on either your SD card or your Storage Device are not deleted when you click Clear Cache.

View a camera’s live video

To view a camera’s live video, touch a preview picture. Initial display will show a navigation bar with Buttons of record, snapshot, microphone, speaker, and Image setting buttons.The navigation bar will Disappear after two seconds.Touch anywhere on the live view to activate it again.

The following icons are located on each video image on the screen:

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See also  How to use Ebitcam PC Client

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Pan, Tilt, Zoom

SD card video recording setup

Please go to Setting to enable the recording function after the SD card is inserted into the card slot on the camera.

Note: Please insert and remove the SD Card when the power switch is in the OFF position.

Step 1: View the video

Step 2: Go to Setting Page

Step 3: Select ‘Record’

Step 4: Select ‘Continuous Recording’

Step5: Open the ‘Enable Recording’ button, Click ‘Apply’

Device Settings

The Device Settings Page features a number of different tabs that are just to the right of your cameras. You are able to switch between the different cameras to access the settings information for each of them. Let’s look at the long list of items under this section.

About

In this section, you will find information about the particular camera that you are using.

It features several sections:

Nickname

In this section, you will be able to enter a nickname for your camera. Simply type the name into the box and then click on apply.

Now, that camera will go by that particular nickname when it shows up on the left side of the screen. This can make it nice and easy to know which camera is which quickly.

Date/Time

In the Date/Time tab, you can set the date and time for your camera. Choose the date, time, and the time zone. You can also choose to synchronize to the local date and time automatically. However, you can change the time manually if you prefer. You will want to have the correct date and time so you can schedule your recordings correctly.

System

Under System, there are three sections under System, as detailed below:

● Online upgrade

Online upgrade displays the current version number and shows if there is a newer version. You will see a red dot next to the Setting icon identifying that there is a new upgrade available. To download and install the latest software version, click Update.

● Restore to factory settings

If you click Restore, it will restore the camera to the factory defaults, which can restore to factory settings be helpful in case you have made changes to the camera and want to cancel these changes.

● Restart device

Clicking Restart reboots the camera. It is the same as unplugging the camera and plugging it back in again but is accomplished remotely. Note: When the camera goes office, such as when using the Restart button, the snapshots are deleted if you do not have storage.

Device Admin/Guest Password

● Admin Password

Each camera can have an Admin password. You can choose to give a person admin permissions on a single camera, but not all of the other cameras in your system, when you change the password through this setting.

● Guest Password

If you wish to grant someone access to your camera, you can assign them a device guest password, which can be disabled at any time. Guests can view what the cameras are broadcasting and can move the cameras, but they will not be able to make any changes in the settings or use the remote microphone.

Alarm

The camera carries the mobile detection and alarm. After the mobile detection is opened, the alarm information can be sent to the mobile phone when the camera detects the moving events and the objects are moved.

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See also  How to use Ebitcam PC Client

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Record

Under the Record tab, you have the ability to enable recordings based on two different options: Continuous Recording and Event record. You should enable one of these options if you wish to schedule recording times automatically.

Accessory

The cameras can detect motion in the viewing areas and can as a result of that detection, take a snapshot, record a video, trigger an alert, etc.

The Accessory tab offers two options to configure what the camera should do if and when motion is detected in the covered area:

● Motion Detection

Select the Motion Detection tab to determine how sensitive the camera is when it comes to sensing motion. You can change the sensitivity settings for day and night operation separately to improve motion detection.

● Add Accessory

The Add Accessory is for external devices connected to the camera. This setting will only occur if the camera has RF peripheral functions.

SD Card

The SD Card section indicates whether you have an SD card in the camera and whether it is enabled.

● To use the SD card, place it into the slot on the back of the camera.

● If the camera does not recognize the SD card, remove the card and unplug the camera. Put in the SD card and then plug in the camera. The camera will reboot, and then it should be recognized.

Note: It is always recommended that you format the card after installation.

Recording Device

Using the Recording Device option, you can introduce another element of The Recording Device , the Cloud Box. The Cloud Box is an ideal DIY (Do It Yourself ) security solution for homes and small businesses that require the recording of many hours of continuous video.

To use a Cloud Box, you must first connect the Cloud Box to the same network where one or more cameras are connected. Once you have confirmed that the Cloud Box is connected, you need to enter the Cloud Box ID and password and enable its use in the Recording Device tab.

Cloud Storage

The cloud storage function is a video storage function developed by wireless ip cameras based on moving object detection technology.

When a camera detects moving events such as someone walked and objects were moved, the camera will automatically start to record,and highly encrypted upload to the cloud. At the same time effectively avoiding the loss of key evidence caused by human destruction, SD card damage, you can feel at ease.

Network

Warning: If you change the settings on this tab, it is possible that the network can be disconnected.

The Network Tab enables you to choose the network interface that you want to use – Ethernet or Wi-Fi. When you choose Ethernet, you can view the MAC address, the network status, and the IP information.

Once your device is connected, it is recommended that you do not change the settings or click Apply on the Network tab, as this is likely to cause you to be disconnected from the Network.

OSD (On Screen Display)

In the OSD tab, you are able to manage what displays on the video screen. These settings include:

● Display Text – Add text that will show up on the video screen.

● Display Date – Choose whether to display the date on the screen and the type of date format (MM-DD-YYY or YYY-MM-DD).

● Display Time – Choose whether to display the time on the screen and the time format (12 hour or 24 hour).

● Display Day of the Week – Choose whether to display the day of the weekon the live screen. After changing the settings, click Apply.

Others

Use the sliders to adjust the Speaker and the Microphone. You can make the Others volume higher or lower with these sliders. Sliding to the right makes the volume go higher, and sliding to the left makes it lower.

Flip is used when the camera is mounted upside down (for example, when it is attached to a ceiling). It will fiip the images viewed from the camera (either snapshot or recordings) so that they appear properly.

You can download the latest apps, and computer software here. And you can view the latest instructions for use

how to use icsee camera

This tutorial applies to both icsee and icsee pro cameras.
Since the app is always being updated, the interface may be a little different.

Table of Contents

Camera description

The details are subject to your manual.

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Connect To The Power Supply

Plz connect camera to the power cable,and turn on the power .

If you need to storage the video via the local TF card, plz install the TF card first then turn on the power.

（TF card doesn’t support the hot plugging,  plz plug and unplug memory card when device is power off)

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Video tutorial

Register/Login

1.Open”iCSee” app, click “sign up” then use the phone number or mailbox to register account.

2.Register successfully, enter your phone number or mail number in the login interface, enter the password, login your app.

3.You can also use the wechat, facebook, line or the temporary visit to login app.

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[Auto-pairing] WiFi Network Configuration

Note: camera can support 2.4G wifi for the time being, doesn’t support 5Gwifi, plz set the router parameter to2.4G first before configuring network, during the connection, phone,router and camera need keep within the 2m distance

1.Phone connect to the wifi network.

2.Click the “+”in the upper right corner click the “Add WiFi camera” according to the device’s voice prompt, follow the app interface guide to enter router’s password,click “confirm” start to configure network(if the device doesn’t appear voice prompt for a long time, you can long press the reset to restore default, then go on to configure network).

ICSEE App User Guide

Read Next : XMEYE For Mac Full User Guide

3. Enter the search device’s interface, the device is in the connection process, plz wait.

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※ Program search, do not operate other programs ;

※ When the camera prompts “succes  sfully connected to router”, it will automatically go to the next step.

※ The camera fails to hear the prompt “succes sfully connect to router”. Please restore factory Settings and match again.

4. After connecting successfully ,interface will prompt to set device’s password and name for your device, after finishing, follow the app interface guide to complete network configuration .

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5. After finishing, device will show in the device’s list, it represent the device is connecting successfully.

6. Click it you can view the monitoring image, and do the relevant operation and setting.

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Note: Movement tracking is only for indoor ip cameras , bullet ip camera and dome cameras do not have this function

Note: If the automatic etwork configuration fails, you can choose the following two methods to configure the device

The second type: [Manual configuration] Wired network

1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

2. Connect your router to camera via network cable.

3. Connect phone to your router wifi network.

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4. Login “iCSee” app, click the “+”in the upper right corner, and click “more” in the upper right corner.

5. click “Add the camera on same router.

6. Enter search device interface, click searched camera to add device,device will show in the device’s list, which represent device connect successfully.

7. Click it to view the monitoring image, also can do the relevant operation and setting

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Manual configuration: AP netless direct connection mode

When there is no network in the installation environment, please select the following pairing method;

 1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

3. Open the mobile phone desktop-settings-wireless network, search for the device wireless hotspot name, Enter the wireless password:1234567890, connect to the wireless hotspot of the device;

Indoor IP Camera hot spot name: robot_xxxx;

Other kind of camera hot spot names: camera_xxxx;

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Tips:

AP hotspot mode is only used for installation when there is no network in the environment, and cannot be remotely monitored,can only be accessed within 10 meters of the establishment of the hotspot!

4. Open the ‘iCSee’ APP, and directly add the device in the local direct connection mode.

5. The device is displayed on the device list interface, which means that the device is successfully connected.

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6. Click the ‘Play’ button to enter the monitoring screen and perform related operations and settings.

7. If you have already registered an account to log in, please click the “+” sign at the top right, and click the “AP direct connection” mode to add.

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How to set up mobile tracking？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

●Click the “Mobile Tracking” switch buttonin the preview interface to turn on the corresponding function;

●Motion tracking: when it’s on, as long as an object enters the camera’s illumination range, camera will track the moving trajectory;

●Watch Point: set a fixed position, when the camera is operating or tracking, it will automatically return to the set position after staying for a period of time;

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How to set the dual-ligh tal ert mode Star light full color？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

Open the ‘iCSee’, click the ‘real-time playback’ , click or slide to the “light” or the “bulb” icon in the screen to open the setting screen;

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●Night colored lights：When the light is insufficient, the white light will start, and the image will be colorful;

●Infrared night vision： When the light is insufficient, the infrared light is activated and the image becomes black and white;

●Double light alert：When the light is insufficient, the infrared light will be activated. When someone enters the monitoring screen, the white light will be triggered and the image will be colorful.
After a few seconds when the person walks away, the infrared mode will be switched on and the image will become black and white;

How to s et the humanoid alert function?

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

Open the ‘iCSee’, click the device real-time playback, click on the upper right button ‘setting’ ，Enter the ‘settings’-smart alarm, open the interface to make related settings.

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Function introduction:

 
●Notification: Must be turned on to receive alarm trigger information.

●Humanoid detection: only judge and detect people to trigger an alarm;

●Show Tracking: When the human figure appears on the screen, the human figure can be tracked and reminded; Rule setting: select the designated area [Warning Line], when someone enters the divided area, the alarm can be triggered;

Add shared device

1. Click “Share” in the device list to pop up the QR code page using the main phone.

2. Log in to the ‘iCSee’ APP with the mobile phone you want to share,
click the “+” sign in the upper right corner of the APP main interface, click “Scan QR code to add a camera” , scan the QR code of the device shared by others or input Add the device serial number (the shared device must be connected to the Internet and successfully
added to the APP).

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How to Restore factory settings/AP hotspot switching？

1. Long press the camera ‘Reset ‘ button for 10 seconds, and you can let go when you hear ‘ Restore factory setting,please wait’.

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

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How to query device serial number and info?

1. Open the ‘iCSee’, enter the real-time playback of the device, click on the upper right setting to enter the setting center-about the device , the QR code can be directly scanned and shared with other family members to watch (the QR code valid time is 30 Minutes); if exceeded, it will automatically expire;

2. If you find that the device time is not synchronized, please click the device time to synchronize it;

iCsee – How to reset the camera

1. Power on the camera, the red indicator light will lit up.

2. Using a pin to hold on press the reset button for 10 seconds until you hear the voice:

Restore factory settings, pls don’t power up. And the red indicator light will flash which indicator the camera is ready to connect to the phone app.

iCsee – How to View the Camera on Your Phone by Wave Sound?

1. Power on the camera, the red indicator light will light up.

2. Using a pin to hold on press the reset button for 10 seconds until you hear the voice:

Restore factory settings, please don’t power up. And the red indicator light will flash which indicator the camera is ready to connect to the phone app.

3. Search the app “iCsee” on google play or the app store.

4. Sign up for an account and log in with this account.

5. Please click the “+” icon at the right top.

6. Please click ” Set up my device to Wifi”.

If connected to the phone app by the wave sound failed, you can also click the QR code at the right top, then place the QR code in front of the camera lens, the camera will recognize the QR code.

What to Do if Phone Can’t Connect Camera?

1. Download and install the APP

Go to “Google Play” or “App Store” on your mobile phone, search for “iCsee Pro” or “iCsee”, and then download and install it on your phone.

2. Confirm your Wi-Fi status

A. Check if your wireless router has enabled DHCP and if it is the 2.4 GHz network. (The device does not support 5GHz Wi-Fi currently.)

B. Ensure your smartphone has been connected to the wireless router.

C. Ensure there is no special character in the Wi-Fi name and password, and their length does not exceed 30 digits.

How to Add the Camera to APP iCsee?

This article will tell you how to connect the cameras to the APP iCsee. If you order a camera I41ES/I41ED, please follow below instruction to add it to the APP step by step.

• Firstly, please click Sign Up on the APP

• Then, please input the username, password, email address/phone number, and the verification code and click Sign Up:

4.Next, please log into the APP by using the username/email address/mobile phone number:

5.After login the APP, please click the screen to add the camera:

6. Next, please click Set Up My Device To Wi-Fi:

7.Please input the wifi password of your wifi network:

8.Next, please click the QR code icon and click I see, and put the QR code to face the camera lens part so that the camera could scan the QR code:

9.Next, please set up a password and a name for the camera.
Note:
The password is very important. When you share the camera with other users, you also let him/her know the password, so please keep the password.
If you forgot the password, please reset the camera to the factory default settings.

10.Finally, the camera will be added to the APP successfully, and you could view it on the APP:

How to Setup 24 Hours Recording for the Camera?

The camera supports recording constant videos for 24 hours. Please follow below instruction to set it up step by step.

1.Before you set up the recording, please make sure an SD card has been inserted into the camera, and the SD card is recognized. Please go to the Settings of the camera.

2.Then, please go to Storage Management to check the Storage Capacity. If the SD card is recognized, the capacity won’t be 0.

3.Next, please go to Advanced Settings.

4.Finally, please turn on the Record switch.
Once the Record Switch is turned on, the camera will record videos for 24 hours.
Pack Duration: it means that each recording file will be 5 minutes. The users could adjust the length of the recordings files manually.
Audio: the camera will record audio for the video if it is turned on.

If you have a concern about the instruction, please submit a request to the help centre.

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How to Set Up the Motion Detection Recording for the Cameras

1.Before you set up the recording, please make sure an SD card has been inserted into the camera, and the SD card is recognized. Please go to Settings of the camera.
Then, please go to Storage Management to check the Storage Capacity. If the SD card is recognized, the capacity won’t be 0.

2.Next, please go to Motion Alarm to enable the motion detection settings.

3.On the Smart Alarm section, please turn on the Open option. If you need, you could also turn on Human Shape Detection.
Finally, please go to Alarm Action to select Take a Video for the Alarm Action so that the camera will record a video when it has motion detection.

4.For motion detection, you could set up the alarm sensitivity and the alarm time and alarm area on the Other Settings section.

On the Rule Setting, the users could adjust the alarm area for motion detection.

The Alarm Time is 24 hours as a default, and the users could also custom the Alarm time based on their own requirements.

If you follow the instruction to set up the recording, the camera will record videos for motion detection. If you have a concern about it, please submit a request to the technical support.

How to playback videos on the phone APP

If the camera record videos, the users could playback the videos through the phone APP.

1.On the APP, please open the camera for previewing and then select the Playback button.

2.It will have three options for playback: Video, Cloud Service, and Photos.

3.Here, we select Video for playback as an example.

• Please click on the date to select the date for the recording:

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• If you set up the recording for both constant recording and motion detection recording, you could playback the recording at the same time. Or you just select one recording type to playback.

If you have a concern about how to playback the recordings, please kindly submit a request to the technical support.

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The company firmly strengthens its technological strategies that include AloT and IoT digital intelligence platforms, comprehensively promoting the digital intelligence upgrading of cities and enterprises based on customer needs, and creating more value for the digital-intelligent transformation of various industries.

How to Set up Dahua CCTV system

How to navigate the Dahua CCTV interface

Page 1

Page 2

Once logged into the camera browser, go to Setting > Network > TCP/IP and Uncheck the ARP/Ping option.

Read More : How to Setup Dahua Toolbox

How to add cameras to a Dahua CCTV system

To add cameras to the NVR manually, right click on the NVR live display to bring up the mouse menu. From here select Camera Registration.

Click Device Search to perform a search for the IP camera

The camera should appear in the top device list. Place a check in the selection box and click add

After clicking add the camera should appear in the bottom list. Click the modify icon to bring up the connection settings. Change the password to the password of the camera and click save

The camera status should now change to green, which indicates the camera has been added successfully

How to set up IP cameras to Dahua NVR CCTV system

Connecting IRLAB Cameras to Dahua IP NVRs

Step 1

Connect camera to POE Port of NVR or Switch

Step 2

Connect PC/Laptop to NVR or Switch POE port

Step 3

Run the IPC Tool Software on the PC/Laptop

Step 4

Change each cameras IP address to the same range as the NVR POE Switch or for non-POE NVRs the same range as the Ethernet port the cameras are connected to

Step 5

Enter the NVR menu and go to Remote/Camera > Remote

Step 6

Select the option Manual Add and input the following details:

Manufacturer: ONVIF IP

Address: The IP Address of the camera

RTSP Port: 554 HTTP

Port: 80

Username: admin

Password: admin

Step 7

Click Save to apply the setting. Cameras can take up to 30 seconds to appear on the NVR live display.

How to set-up record schedule settings on Dahua CCTV

Menu > Camera > Encode

Camera record settings for NVRs are located in the encode menu. For IP systems the settings are stored on the camera and settings relate to the encoding quality of the video stream being transmitted by the camera.

Main Stream: This is the left hand column and is set to record by default. This is usually the HD Stream .

Extra Stream: This is a secondary stream which is not set to record by default. The extra stream is usually a much lower quality stream, it is often used for remote viewing when internet bandwidth is an issue .

Channel: Select the specific channel to view or modify.

Code Stream: Type The type of record, options are Regular, Motion Detection and Alarm.

Compression: The type of compression used for the recording such as H.264, H.264H and MJPEG.

Resolution: This is the total image size in pixels. The higher the resolution the clearer the image.

Frame Rate (FPS): How many images (frames) are recorded each second. 25 is real time recording.

Bit Rate Type: CBR – Constant Bit Rate keeps the bit rate (the size of the video)at a constant level regardless of how many changes are taking place in the image.

VBR – Variable Bit Rate adjusts depending on the amount of changes occurring in the image. High amounts of changes (movement, light changes etc) increase the bit rate. Low amounts of changes keep the bit rate at a lower level.

Bit Rate (Kb/s): This is the target bit rate given in Kbps. The bit rate determines the fi le size of the video stream. The bit rate should be adjusted based on Resolution and FPS. A high Resolution and FPS will require a higher bit rate, a lower Resolution and FPS will require a lower bit rate.

Audio / Video: The tick boxes along the bottom of the page represent enabling and disabling video or audio. The single tick box under mainstream enables or disables main stream audio. The two tick boxes on the right enable or disable video and audio for the extra stream (Left box is audio, Right box is video)

Click Copy to apply the same settings to specific, or all camera channels. Click OK to save the setting.

How to set-up record schedule settings on Dahua CCTV

Menu > Storage > Schedule

The Record Schedule controls when the unit stores video to the HDD’s, it also determines the recording type. I.e. Regular, Motion Detection, Alarm & IVS recording.

By default all Dahua NVRs are set to record 24/7 regular (continuous) record, motion and alarm recording are disabled.

To edit the schedule click on the (settings ‘Cog’) symbol to display the schedule edit page. Once editing is complete, click OK to apply the settings.

The images below show an example of the record schedule set to record continuously between the hours of 08:30 and 18:00, with motion & IVS recording between the hours of 18:00 and 08:30 seven days a week.

Click Copy to apply the schedule settings to specific, or all camera channels.

Click OK to save the setting.

How to set-up Tour settings on Dahua CCTV

Menu > Page 2 > Display > Tour

The tour function is used to sequence through different camera views at specific intervals. To configure a tour follow the steps below.

Go to Menu > System > Display > Tour

When editing views in the system, select the view from the window split dropdown box. The ticked boxes represent whether the cameras are enabled or disabled in the tour. Enabling multiple cameras/views will automatically enable sequencing. To delete a camera/view select it and click the delete button. To add a camera/view click the add button, it is then possible to create a custom view by selecting specific cameras.

Fullscreen on Event

To set the system to show specific cameras fullscreen on event, go to Menu > Event and select the type of event. Enable the option for Tour and select the cameras to show when the event is triggered. To return the system to a multiscreen view after an event, enable a single view in Menu > System > Display > Tour.

Dahua NVR Setup (Ultimate Guide)

This FAQ deals with one of our most common questions.

“I’ve just bought a Dahua IP kit from you – what do I do?”

What you need:

Steps:

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Check in on your pets while at the office, keep tabs on the nanny while on vacation, or find out who’s been stealing those Amazon packages from your front door – with Foscam App, you can.

In the second iteration of Foscam App, we bring you an all-new design, featuring a convenient side-menu, intuitive cloud timeline, stable software architecture and more. From the app, you can add your camera in minutes, then view what matters most from anywhere, anytime.

You can also control and setup your camera and receive alerts in realtime when it detects motion or sound.
With Foscam Cloud, you can access alert recordings through an intelligent and intuitive timeline.

There’s no need for a standalone app – it’s all accessible through Foscam App and myfoscam.com. Whether you upgrade or lose your smartphone, we’ve got you covered – your cloud recordings are safely stored on our military-grade servers for your viewing anytime, anywhere.

Follow the troubleshooting steps below to resolve issues preventing the Foscam App from accessing the video feed of a camera.

Solution: The Foscam App generates the error message ‘Failed to connect, please try again”.

Step 1:Check to see if the Foscam camera is connected to the internet.
If you can login to the camera from the Foscam App when the mobile device is connected to the same network as the camera it is connecting to the internet.
Step 2: Verify the mobile device is connected to the internet.

Open a web browser on the mobile device and attempt to access a web site. If the site is accessible, the mobile device has access to the internet.
Step 3: Verify the P2P feature of the camera is enabled.
Login to the camera via a web browser on a computer connected to the same LAN. Navigate to Settings → Network → P2P and verify the feature is enabled. Or modify P2P port to any other one.

Click here for instructions on how to log in the camera via web browser on computer
Step 4: Lower the bit rate and frame rate of the live video feed from the camera.
There are times when network speeds and traffic can reduce the amount of data/video feed that can be accessed by the mobile device.
In this case lowering the amount of raw video data being sent to the mobile device can correct a network related issue such as this.

Step 5: Change the P2P port of the camera  in the event the port is being blocked by a firewall of the router or the ISP.

If your camera supports to change the P2P port number like below, you can change the P2P port to any number between 10000 to 60000.

Step 6: Check for any firmware updates that may be needed on the camera and be sure that the Foscam App is up to date with the latest version. Once updated attempt the connection again.

Step7: If all above steps do not solve your case, please send the UID of your camera to support@foscam.com for help. 

How to add a Foscam camera back to the Foscam app after the network of camera was changed?

Overview: This article will introduce the process of adding an existing camera back to the Foscam app after the network of camera was changed. The type of change could be a replacement router or the network was moved to a different location. This includes changing the network name or password for security purposes.
Step 1: Delete the old Foscam camera from the app first.

See here for how to delete camera from Foscam app
Step 2: If the camera was connected to a wireless network in the past connect it to the WiFi router with an Ethernet cable.
Note: The smart device/phone should be connected to the same WIFI network the camera is to be setup on.
Step 3: Power on the camera and perform a hard reset of it.

Foscam APP Complete Guide

Read Next : CCTV Super Password

See here for how to reset camera
Step 4: Add the camera once again to the Foscam App.
See here for how to add camera to Foscam app.
Once the camera has been added to the Foscam App again the video feed can be viewed. Be sure to go through the steps of setting it up on the wireless network if needed.
Note: After a hard reset the camera will prompt for a new username and password.

The maximum username is 20 characters in length including numbers, symbols and characters. The password should be between 6-12 numbers, letters, symbols, or a combination. Symbols recognized are ~ ! @ # % ^ * ( ) _ + { } : “| <> ? ` – ; ‘ \ , . /

To connect camera wirelessly to a router,click here for the instructions FAQ.

How to add a HD camera to the Foscam app?

Overview: This article will introduce three methods of adding a HD camera to the Foscam app using a smartphone. Once the camera is added, live video feed can be viewed from the device.

Please be sure the Foscam app is installed on the smartphone and that a Foscam cloud account is already established.

Step 1: Add the information for the camera to the Foscam App

Method 1: Add a camera via the QR Code.

•    Login to the Foscam app

•    Click the + button

•    Scan the QR code from the bottom or back of the camera

Method 2: Add a camera from the LAN Camera List
•    Login to the Foscam app

•    Click the + button

•    Choose Search in LAN

Note: To use this option the camera must already be connected to the same LAN the smartphone is connected to.

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Click here for detailed steps on adding camera from the LAN.

Method 3: Add a camera manually using DDNS/UID/IP
•    Login to the Foscam app

•    Click the + button

•    Choose Others and input the required information of your camera.

Click here for detailed steps for adding camera manually by DDNS

Click here for detailed steps for adding camera manually by IP

Click here for detailed steps for adding camera manually by UID

Step 2: View the live video feed from the camera.

•    After the camera is successfully added to the app the live video feed can be viewed.
•    Check for the camera under the My Devices Menu
•    Click on the Play button to view the video feed
Note: If this is the first time the camera is being access, you may be prompted to enter the username and password for the camera.

Technical Note: The maximum username is 20 characters in length including letters, numbers and symbols. The password length should be between 6-12 characters long including letters numbers and symbols. Characters supported include ~ ! @ # % ^ * ( ) _ + { } : “| <> ? ` – ; ‘ \ , . /

How to set up wireless connection for Foscam camera by the Foscam App if the camera is already connected to the router with a cable?

Overview: This article will introduce the procedure of setting up the wireless configuration on a Foscam camera using the Foscam app while the camera is connected to a router via an Ethernet cable.

Note: In some cases, this method may be the best solution to connect a Foscam camera to an older wireless router which does not support the standard method of adding a camera wirelessly. This method has also proven to be effective during situations where the connectionconfiguration for wireless has proven to be difficult.

Pre-conditions:
Be sure the following steps/conditions are met before proceeding.
1)Connect the camera with an Ethernet cable directly to the wireless router.
2)Maintain a distance between the camera and wireless router of 2-5 meters (6-12 feet) maximum.

3)Verify the cellphone is connected to the wireless router’s 2.4GHz wireles. (If your Foscam camera supports dual-band wireless, your cellphone can connect to either 2.4GHz or 5.0GHz wireless.)
4)Verify that no special characters are used in the wireless password. These include characters outside of A-Z and 0-9.

Step 1: Add the camera to the Foscam App.

Refer this page for add camera to Foscam app firstly in LAN.
Proceed to Step 2 if the camera has already been added to the App.

Step 2: Navigate to the Live Video page and click on the Settings icon to proceed to the camera settings.

Step 3: Find the WiFi Settings Icon and click on it to access the settings page.

Note: At this point the internal wireless adapter of the camera is scanning nearby WIFI networks to show what networks are currently within radio range of the camera.
Step 4: Find and select the correct WIFI SSID. The app will prompt for the WIFI password. Be sure to enter the password correctly and click the Connect button.

After the above steps are completed standby for approximately 30 seconds before unplugging the Ethernet cable from the camera. After unplugging the Ethernet cable the wireless module in the camera should take over and attempt to login to the wireless network.

The camera should reappear on the Foscam app after a few minutes.
Unable to connect to video after unplug Ethernet cable? See this page.

How to share your camera with others on Foscam app?

Foscam app has added a new feature to let you share your cameras with other Foscam app users to let them view your camera’s live video. Here is the instruction of that new feature.

1. Please log in your Foscam account, login the camera and tap on the camera settings button.

2. Please tap on the “Share Camera” , choose “Invite”, input the Nickname and other’s Foscam account address, and tap on “Share” button.

3. Then please ask others to login his/her Foscam account and there will be a message shown up. After he/she accepted that, he/she will be able to see the shared camera.

Why do I not receive alarm push messages on the Foscam App?

Overview: Normally alarm messages can be received via the Foscam App after Foscam camera alarms on the human/motion/sound detection. If these messages are not being received, please follow the Solutions below to correct this situation.

Solution 1: Please be sure the firmware of the camera is running the latest version and the Foscam App has been updated to the latest version.
Visit the Apple App Store or the Google App store and verify the latest version of the app is currently installed on the cellphone.

Solution 2: Verify that the motion/sound detection settings are enabled on the camera being monitored.
• Log in the camera via Foscam app on cellphone and go to camera’s live video–>Settings–>Alarm to enable the alarm for your camera.

Solution 3: Verify the push message feature is enabled on the Foscam App.
• Login to the Foscam App and navigate to App Settings → Push Messages to enable it for your camera.

Solution 4: Verify that the notification for the Foscam App are enabled on the smart device and are not blocked. This should be under the Notification Settings on the Smart Device.

Solution 5: Verify if an alarm triggered event occurred on the camera.
Login to the camera via the LAN with a web browser or Foscam VMS and navigate to Settings → Status → Log to check the activity of the camera to see if any alarm events have been logged by the unit.

Step 6: Remove the camera from the Foscam App temporarily and re-add it.
In the event a saved setting may have been corrupted this will clear the recent settings stored by the App in the event this occurred.

If after performing the above steps this still does not resolve the situation be sure to contact Foscam Technical Support via email at support@foscam.com.

How to update the camera’s firmware using the Foscam app?

Overview: There are two ways to update the firmware of a Foscam camera. The first way is to update the firmware via the camera’s web page using aweb browser. The second way to upgrade a camera’s firmware is to use the Foscam App. This article will introduce the simplest way to upgrade the firmware of Foscam camera using the app. Please be sure to follow all the instructions below for a successful update.

Note: As the end user, you may experience a slight delay in the responsiveness of the Foscam app due to cellular network delays and slower network speed. These conditions can be caused by cellular network congestion, data throttling initiated by the cellular provider and weak cellular data connections.

If the Foscam app is responding slowly please give it a few moments to update as you proceed through the firmware update process. It is recommended that the smartphone and camera be connected to the same network before proceeding.

Initial Preparation:
1) Verify that the Foscam camera to be upgraded is powered on and currently connected to the network. Make sure you can see the camera’s live video on Foscam app first.
2) During the upgrade, it is best to connect the cellphone and camera to the same network.

Technical Advisory: While it is possible to upgrade the firmware while using a cellular data network connection it is not recommended. Especially in the event the data connection to the camera is lost mid-way through the upgrade process. This can cause irreversible data loss to the camera which may result in bricking the device.
Step 1: Using the Foscam App login to the camera and select the Settings icon.

Step 2: Click on the Firmware Update option.
(It will normally have a red indicator near it showing that a firmware update is available for the camera.)
 
Step 3: The Foscam app will check for the firmware update and indicate a new update if it is available. A new page will open indicating the information for the new update. Click on the Upgrade button to initiate the firmware update process.

Note: If there is no firmware update the page will indicate that the firmware is up to date.
 
Step 4: The App will indicate the progress of the firmware download to the camera. Once the download is completed standby to see the completion of the upgrade.

NOTE: Please do not interrupt power to the camera or attempt any other functions with the app during the firmware upgrade process. This may interrupt the installation of the newer firmware which could brick the phone. This one of the reasons the cellular data connection is NOT recommended.   

How to add a camera with 3rd party DDNS URL for remote access to the Foscam App?

Overview: This article will introduce the process to add a camera with 3rd party DDNS URL for remote access to the Foscam App.

Step1: Please follow the instruction here to set up the 3rd party DDNS remote access for the camera first.

Step2: Please log-in the Foscam app, click ‘+’ icon, then choose ‘Others’.

Step3: Input the DDNS and port number to add.

Step4: Input the camera username and password.
In Security Settings input the username and password of the camera being added.
Standby for up to two minutes for the camera to be added to the app.

Step5: Log-in to the camera to view the video feed.

Once the camera has been added click on the play button to login to the unit and view the video feed. If this is the first login or the camera has been recently reset to factory settings you may be prompted to enter a new password and username.

How to add a camera with P2P UID for remote access to the Foscam App?

Overview: This article will introduce the process of adding a Foscam camera by entering its UID number to the Foscam app.

Note:

To prepare for this configuration the UID must be documented for the camera. The number is usually located on a label on the bottom or the side of the camera. Be sure all the numbers and letters are correct otherwise it will be impossible to add the camera using this method.

Step 1: Launch the Foscam app from your cellphone and log into the Foscam cloud account.

Click the + icon and choose “Others”.

Step 2: Enter the UID of the camera and tap on Add.

Step 3: Enter the username and password for the camera and view the video of the camera.

How to set up wireless connection for Foscam camera by Focsam app using the Ezlink feature 2.0? What is the App-generated QR Code method?

This article will guide you through the steps of easily setting up a Foscam camera using a process known as the QR Code method and Ezlink 2.0.

If your camera’s UID does not end with ZZZ, please follow below steps to set up wireless connecton for it by Ezlink 2.0.

If your camera’s UID ends with ZZZ, please click here to see the steps of setting up wireless connection.

Before moving forward with the camera setup verify the following steps are completed.

1)Download the Foscam App from the Apple Store or Google Play Store and install it to the cellphone.

2)Apply power to the camera and allow it to complete the self-test.

3)Verify the camera is set to the factory settings

If this is in question perform a hard reset of the device. To perform a hard reset on the device press and hold the reset button down for 12-15 seconds. The camera will announce reset succeeded,

power cycle, and perform the   movement test if it is a motorized Port and Tilt camera. For steps on how to hard reset Foscam cameras, please click here.

4)Connect the cellphone to the wireless network which the camera is going to connect to and verify the cellphone is connected to the 2.4 GHz wireless band on the wireless network. If your camera supports dual-band wireless, your cellphone can connect to either 2.4GHz or 5.0GHz wireless.

5)Verify the cellphone and camera are within 3 meters (10 feet) of the wireless router.

6)DO NOT power off the camera during the setup process unless it is to move the cellphone screen closer to the camera lens.

Perform the following steps to configure the camera for connection to a wireless Network:

Step 1: Please power on the camera and allow it to complete the initial startup tests and standby until the camera announces “Hello Foscan” and “Ready for wireless Configuration”.

Step 2: Launch the Foscam App on the cellphone, login to the account and tap the + button to add the camera.

Step 3: Scan the QR code of the camera using the camera of the cellphone. (The sticker with the code on it is on the bottom or the side of the camera depending on the model.)

Step 4: Within the Foscam app, please select WiFi connection.

Note: Some cameras will announce with a voice prompt “Ready for WIFI configuration”.

Step 5: Within the Foscam app, please enter the router’s WiFi password and click “Confirm” to generate the QR code.

Note: Verify that the correct WiFi password was entered before proceeding

Step 6: Standby for the Foscam app to generate the QR code. Once the process is complete the app will announce that the code has been generated and it will be displayed on the screen of the cellphone. Position the screen of the cellphone toward the camera lens so the camera can collect the information to configure itself to login to the wireless network.

Note: The distance between the cellphone and the camera lens should be within 15 centimeters. The camera is using two methods of communication to self-configure. One is transmitting and receiving wireless broadcast packets and the other is scanning the QR code identification information which contains the login password for the wireless network.

Step 7: After the configuration process is completed the camera will announce “Wireless connection succeeded” and the camera will be added to the Foscam app.

Step 8: After the camera is added to the network, please click on the play button to view video feed from the camera.

The app will ask you to create a new username and password for the camera if the unit has not been configured yet or has been reset to factory settings.

How to set up wireless connection for Foscam camera by Focsam app using the Ezlink feature 1.0?

Overview: This article will introduce the process of setting up wireless connection for Foscam camera by Focsam app using the Ezlink 1.0.

If your camera’s UID ends with ZZZ, please follow below steps to set up wireless connecton for it by Ezlink 1.0.

If your camera’s UID does not end with ZZZ, please click here to see the steps of setting up wireless connection.

Technical Note: If you experience difficulties connecting the camera via this method, the alternative is to connect the camera via an ethernet cable.  Follow this link to connect the camera via an Ethernet cable. https://www.foscam.com/faqs/view.html?id=19

Pre-paration:
1.Verify the camera supports the Ezlink feature and power it on.
a.If the camera UID ends with ZZZ, it supports Ezlink feature. The UID number is on the camera’s sticker.
2.Make sure the camera is in the Ezlink mode.

a.Reset camera to default to put it in Ezlink mode, see here on how to reset the camera.
3.Maintain a distance between the camera and router between 2-5 meters. (6-15 feet)
4.Verify the cellphone is connected to the 2.4 GHz wireless band on the wireless network. If your camera supports dual-band wireless, your cellphone can connect to either 2.4GHz or 5.0GHz wireless.
Verify that there are no specialty characters present in the wireless network password. If so the password for the wireless network will need to be updated. Specialty characters include !@#$% etc.

Step 1: Launch the Foscam app and login to the Foscam Cloud account.
Click the + button to add a new camera by scanning the QR code located on the sticker of the camera.

Step 2: Then please choose “Scan the QR code”

Step 3: Input the Wi-Fi network password and click “Confirm” .
Please wait for about two minutes while the cellphone communicates across the wireless network to configure the camera’s wireless connection.

Step 4: After the camera is added to the network, please click on the play button to view video feed from the camera.

The app will ask you to create a new username and password for the camera if the unit has not been configured yet or has been reset to factory settings.

How to set up alarm push message on the Foscam App?

Overview: This article will introduce the process of enabling Push Messages from the Foscam App in order to help you receive alarm messages when camera alarms.
Note: The camera’s motion/sound/human detection alarm should be enabled before receiving the push messages by Foscam app.

Technical Note: Please be sure the latest firmware is installed on all Foscam products and that the app is up to date with the latest version.

Step 1: Launch the Foscam App on the cellphone and login with the Foscam cloud account

Step 2: Tap on Account option on the right bottom corner, go to Settings and tap on the Push Messages option to enable it for the camera.

Note: The user will need to make sure that the desired camera is already add to the Foscam Cloud account and App first.
Step 3: After the camera alarms on the motion/sound/human, the user should now get a push message on the Foscam App.

Introduction of Foscam NVR app

Foscam NVR app is designed to allow Foscam NVRs to be viewed on mobile phone. It has android and iOS version you can download the app from app store for free. It supports below features.
1.Live Video Preview

Below buttons are used to control camera, from left to right they are
Audio: Get the audio information around the camera
Capture: Can snap individual pictures
Record: Manual record on the local

Image Quality: Fluent / HD
Image Rotation: Rotate Horizontally/Rotate Vertically
PTZ: Control pan, tilt, or zoom of camera
Cruise Settings: Add at least two preset points to the cruise track box to make it as a track, then you can have camera cruise via the track.
Screen Control: 1 / 4 / 9 split-screens
2. Recording Playback
You can playback the recording saved in NVR.

3. View recording and picture saved on mobile phone.
From main page tap “Local” then “Record and Pictures” button:
You will see the manually captured pictures and manual recording.

Note, if you want to view video using mobile data please go to App settings then “WiFi only” to switch it off.

If you want to buy device, please tap on “Local” then “Buy device” and it’ll open amazon directly.

How to disable the Wi-Fi only option in the Foscam App so I can view Foscam camera using cellular data?

Overview: This article will introduce the process of how to disable the Wi-Fi only option in the Foscam App. 
Note: Verify that the cellular data plan can handle the amount of data that may be used while viewing the video stream of a camera to avoid unwanted fees that may be added to the cellular bill.

Follow the steps below to access the camera via a cellular data network.

Step 1: Login to the Foscam App
1) Go to the App settings.

Step 2: Disable the Wi-Fi Only for Streaming option.

After the process is completed the camera will now be accessible via cellular data. Please be sure to monitor your data plan to prevent overages on data usage. As a precaution, you may check with your cellular provider on details of the data plan you are currently enrolled in.

How to fix the error Configuration timeout for Ezlink on the Foscam App?

Overview: Setting up a camera with the Foscam app for a wireless network involves connecting a cellphone to the same wireless network. Normally during this process, the login information for the wireless network is sent to the camera and the camera logs into the network at the end of the procedure. Once completed, the camera is listed as one of the devices available to access from the app.

If something goes wrong with the procedure a user may encounter the error message “Sorry, your camera has failed to be added, Configuration time out for Ezlink.”  
To correct this error message, follow the steps below.
Step 1: Perform a hard reset of the camera to make sure the camera is in Ezlink mode and you will hear camera saying “ready for WiFi configuration” if your camera has built-in micphone and speaker.

Step 2: Confirm that the cellphone is connected to the same wireless network that the camera is supposed to be connected to.
• Note: Disabling cellular data may make the configuration process easier to perform.
Step 3: Verify the frequency band of the wireless network is 2.4 GHz if your camera only supports 2.4GHz wireless. If your camera supports dual-band wireless, your cellphone can connect to either 2.4GHz or 5.0GHz wireless.
Step 4: During the setup process, please maintain a distance between the phone, camera, and wireless network around 2-5 meters (6-15 feet.) 
• The camera can be placed in the place intended for installation after the network configuration steps are completed.

Step 5: Confirm the password for the wireless network has been properly input into the configuration settings of the Foscam App.
• The use of special characters for the wireless network password may cause connection difficulties. If there are repeated problems being encountered with a password using special characters @()*^&*(&*^% consider changing the wireless password to something containing letters and numbers only..
• NOTE: In the event the password is changed for the wireless network all devices that were connected to that network will need to have their password information updated to connect in the future.

Step 6: Check to see if the MAC ID filter is enabled on the router.
• If the MAC ID filter is enabled only the devices authorized to be connected to the router have access to the network.
• The work around is to temporarily disable the filter to allow the camera to connect. Once the camera is connected add it’s wireless MAC ID to the filter and re-enable the filter.

Step 7: Check to see if the router is running the latest firmware update.
• Visit the Support page for the wireless router at the manufacturers web site. Some earlier versions of firmware and some routers may prevent the wireless procedure from sending the login information to the camera. 
• Some routers may block this process and a different means of sending the login information to the camera will need to be implemented.
Step 8: If all the above steps fail connect the camera with an Ethernet cable to the router so it can access the wired network. 

• Allow the camera to establish a connection to the network via the Ethernet cable.
• Add the camera to the Foscam App, once added navigate through the app and setup the camera for a wireless network using the app.
• Download our Quick Reference Guide for your camera for this alternative setup process for the camera to connect to the network. Once the camera is setup with the login information for this network it will not have to be done unless a notable change to the network occurs or a new router is installed in the future. (New network password, new network name, etc.)

How to delete an old camera from the Foscam app?

Overview: This article will introduce the procedure on how to delete a camera from the Foscam app which is no longer used or needed.

Steps:
1)Launch/Open the Foscam App from cellphone.

2)Go to the camera settings and you will find that delete button.

Note: This completely deletes the camera from the app and the Foscam Cloud account.

How to set up cloud service once it is paid?

This article will introduce how to set up a Foscam camera to use the Foscam cloud service.

In order to use Foscam Cloud Service once it was paid for your camera, please follow the steps below.

Enable the motion/sound detection alarm for the camera.

1) Open the Foscam App and click the play button to view the camera.

2) Click the Settings button to navigate to the alarm settings page of the camera. Please make sure the camera’s alarm schedule and detection area is set.

How to view the cloud recordings of Foscam cameras?

This article will introduce the process of viewing the recordings of Focam camera stored on the Foscam Cloud.

Pre-conditions:
1)The Foscam camera that the user is using must support Foscam Cloud Storage Service.
2)Foscam Cloud Storage Service has been purchased and the account is currently paid up to date and valid.
3)The camera is properly configured for Foscam Cloud Service.

4)An alarm event was triggered by the camera and the video was uploaded to the Foscam Cloud Service already.
5)Active internet connection from the login device and the Foscam Cloud Server.
Method 1:  Use the Foscam App
1.Open the Foscam App and navigate to Live Video. Cloud recording will show up in time line below live video, in blue bars.

2.Tap on date and choose the recording to playback pay tap on the time line.

Method 2: Use the computer software Foscam VMS

1.Login the Foscam VMS with Foscam cloud account.
2.Go to cloud recording playback page to choose the recordings to play.

How to add a camera with WAN IP URL for remote access to the Foscam App?

Overview: This article will introduce the steps to add a camera with WAN IP URL for remote access to the Foscam App.

Step1: Please follow the instruction here to set up WAN IP remote access for the camera first.

Step2: Login to the Foscam app and click the + button and then choose “Others”. 

Step3: Input WAN IP Address and port numeber to add.

Step4: Input the camera username and password.

Step5: Log-in to the camera to view the video feed.

Once the camera has been added click on the play button to login to the unit and view the video feed.

What is Foscam Cloud Service?

This article will introduce the Foscam Cloud Service.

The Foscam Cloud Service allows the end user to save alarm videos or 24H-CVR to the Foscam cloud platform. It gives the end user the ability to recall or playback video clips via computers and smart devices.

Visit www.myfoscam.com for additional information regarding the services provided by Foscam.

See here for how to purchase cloud storage service

How to purchase Foscam Cloud Service?

On phone:

1)Login the Foscam app and tap on the cloud button of Foscam camera.

2)You can purchase the plan for your camera.

Elite Plan:

Basic Plan:

On PC:

1)Login the Foscam VMS with Foscam account.

2)Please click on the cloud button to purchase the cloud service.

The camera will need to be configured to take full advantage of the Foscam Cloud Service.
Note: If you have any problem or have a request on cloud service cancellation,please feel free to contact us at support@foscam.com with your order number.

How to activate the Human Detection of Foscam cameras?

Overview: This article will introduce the steps of activating the Human Detection of Foscam cameras.

Some Foscam cameras support Human Detection now. Please refer to here to confirm if your camera supports it.

Before using, please follow below steps to activate it.

1.Please add your camera to Foscam app and you will see a message under the live video screen of your camera.

Please choose that message to activate it.

2. After that, the human detection option is available to select and the human detection feature has been activated now.

How to renew the Foscam Cloud service?

This article will introduce the process of renewing a Foscam Cloud subscription.

Method 1: Login to the website www.myfoscam.com and select the option to Purchase Cloud Recording from the web page.

Method2: 

Step1:Renew the cloud service via the Foscam App from cellphone. Please be sure it is logged into your Foscam account. Please go to the cloud service purchase page according to below snapshots.

Step2:During te payment process if the Monthly Service button is checked the cloud service will be automatically enrolled in monthly renewal and the credit card used will be billed on a monthly bill.

What are the advantages of Foscam Cloud Service?

This article will introduce the advantages of Foscam Cloud Service.
There are five advantages of Foscam Cloud Service.
1)Alarm videos or 24H-CVR can be uploaded to Foscam Cloud platform.
2)Recordings can be played back on a computer or smart device anytime anywhere.

3)Media files can be accessed directly by the user for immediate use after an alarm triggered event. (Notification of triggered event and access to the media when necessary.)

4)No limits on the amount of Cloud Server Space that is needed for triggered alarm events or 24-CVR.
5)Secure and private Cloud Service for videos stored on Foscam Cloud platform. Only the user of the camera can access the cloud videos with the correct access credentials. Foscam uses the latest technology to ensure that the user’s information is secure and safe on the Cloud.

How to download cloud recordings from Foscam app?

Overview: This article will introduce the process of downloading cloud recordings from Foscam app.

Step1:Please login the Foscam app and go to live video screen of your camera. Then please tap on the time line to get into the play page of your camera cloud recordings.

Step2:After you choose the time table to play the cloud recording, you can tap on the download button to get it downloaded to your cellphone.

What is the Alarm Push Message on the Foscam App?

Overview: This article will introduce Alarm Push Message while using the Foscam App on a cellphone. The feature allows the App to notify the end user in the event a specifically configured Foscam camera has a triggered alarm event.

When the camera detects an alarm condition an alert is displayed as a banner on the Foscam app icon.This allows the user to be notified in the event of abnormal activity in the event a camera detects an event triggered alarm.
See the example below of an alarm triggered message showing on the cellphone.

What web browsers are supported by Foscam Cloud website?

This article wil introduce web browsers that are currently able to access the Foscam Cloud website. 
Windows OS: Internet Explorer, Firefox and Chrome
Mac OS: Safari
Linux: At this moment in time Foscam does not support browsers running on Linux platforms. Please check some of the various user forums for solutions.  Additional check the software repositories for other options and plugins.
For mobile devices please use mobile applications instead.
iOS: https://itunes.apple.com/us/app/foscam/id924381688?l=zh&ls=1&mt=8
Android: https://play.google.com/store/apps/details?id=com.foscam.foscam

How to set up sound detection alarm for Foscam cameras?

Overview: This article will introduce the steps to set up sound detection alarm for Foscam cameras.

There are two ways to set it up. One is by Foscam app and the other is by the camera web page.

If your camera does not have built-in microphone, it needs to connect an external microphone to use sound detection function.

Below lists up which model has built-in microphone and which does not.

Models that have built-in microphone: R2, R2E, R4, FI9926P, R2M/R2C, R4M/R4S, C2M, X1, X2, C1 Lite V3, C1 V3, FI9816P V3, FI9821EP V2, FI9821P V3, FI9826P V3, FI9831P V3, C2E, C2

Models that do not have built-in microphone: FI9900EP, FI9900P, FI9901EP, FI9961EP, FI9928P, G2/FI9902P/FI9912P, G2EP/FI9912EP/QJ2, G4/G4P, G4EP/QJ4

By Foscam app:

1. Please log in the camera on Foscam app and go to camera settings to find the Alarm option.

2. Please choose the Sound Detection option and enable it. Then if your camera detects abnormal sound, you will get a push notification.

By web page:

Please log in camera web page and go to Settings–>Detector–>Sound Detection to enable it.

.

Cluebase VMS by vCloud.ai User manual

Purpose of the VMS

Cluebase VMS (video management system) is a software product that allows connecting video cameras to the server for further recording, live view and multiple additional functions.
Cluebase VMS is distributed as an open-platform commercial product under End User License Agreement.

System description

Cluebase VMS consists of the following parts:
2.1. Front-end (Web/Lunix/MacOs/Windows)
2.2. Back-end: server-side application that runs in the background
Cameras connect to Cluebase VMS via ONVIF and RTSP protocols.
Users can connect to the cloud unlimited number of cameras individually and set individual recording plans on them.

Hardware requirements

Minimal server requirements: Dual-core ARM or Intel/AMD (32 or 64 bit), 2GB RAM, 2GB HDD/SSD. Desktop client requires a PC or Mac computer with Intel/AMD 32 or 64 bit, Apple Silicon or other ARM CPU with at least 2 cores of 1.5 GHz each. Supported browsers: Google Chrome v.92+, Mozilla Firefox v.90+, Safari v.14+

Compatibility

4.1. Codecs: Cluebase VMS is ready to work with any h.264 video stream though h.265 is supported with limited functionality.
4.2. All IP cameras and DVR/NVR are compliant.,

Huawei Cluebase VMS User Manual

Read More :

1. Hik-Partner Pro Portal Setup Guide
2. Danale Wireless Camera Installation Guide
3. VSPlayer Software User Manual

Client app installation

Please note that Web client application is available instantly by accessing the server’s IP address via a web-browser. However is you need to install a client application on you desktop they available for downloading at https://vcloud.ai/downloads

a. Installing Linux app
Once you’ve downloaded file Cluebase_VMS_Linux_x_x.deb you can install it from the UI by double-clicking and following the screen instructions or you can do it from the command line:
sudo apt install Cluebase_ VMS_Linux_x_x.deb

b. Installing Windows app
Once you’ve downloaded file Cluebase_VMS_WIN_x_x.exe you can install it from the UI by double-clicking and following the screen instructions.

c. Installing MacOS app
Once you’ve downloaded file Cluebase_VMS_MacOS_x_x.dmg you can install it from the UI by double-clicking and following the screen instructions.

Signing in

After running the application for the first time you should see the Sign in screen.

Please enter your valid login and password and click Sign in. After installation you can use the default credentials: admin/admin.

License activation

Go to Settings->Services->VMS->vCloud.ai VMS->VMS License Request, fill the customer e-mail and name fields, specify the required licenses and click Send License Request. Your request will be delivered to vCloud.ai sales team so, in return, you should receive the License activation key file to your email.

Once received, you can Upload the license file at the screen bottom and click Activate.

Your license activation page should look as on the picture below:

Adding cameras

Watch How to add cameras video in Cluebase VMS Tutorials on YouTube

8.1. Camera search tool
Camera search tool is created to simplify and speed up cameras discovery and connection processes.

Go to Settings->Cameras->Search

All supported cameras in the local network will be found automatically (normally within 5-10 seconds).

After specifying cameras’ credentials (name/login/password) you can add them one by one using the ‘+’ button on the left

Or you can click Add all devices to add all cameras with the specified credentials.

Click Refresh search to search the network again.

You can specify the search range manually.

By default the system will search in the current subnet.

8.2. Add cameras manually

Go to Settings->Cameras->Add camera
Name the camera, select connection type (ONVIF or RTSP) fill the IP address and port for ONVIF or the URL for the RTSP, fill Login and Password with camera’s credentials, select the time zone then click Add.

Your camera should then appear in All cameras/Devices section

8.3 Create a New Layout for the cameras

Watch Creating a New Layout video in Cluebase VMS Tutorials on YouTube

Storage settings

By default the VMS should identify all mounted drives from the system.

To enable a storage volume for recording please select the storage volume and switch it on:

Then select the cameras that are required to be recorded, set archive depth, select quality and click Save. The storage will be activated for recording immediately.

User access management

10.1. Managing roles
Go to Settings->Users->Add role

Name the role and grant access to specific cameras and functions. Click save.
Please note that all users with this role will then have access to the specified cameras and functions.
10.2. Managing users
Go to Settings->Users->Add new user

Specify the new user credentials: Username, Password and the required Role. Access granted to the selected Role is be indicated below but is not available for editing. To edit the permissions you need to edit the Role by clicking the pencil button

Map setup

To be able to locate the camera on the map you can add the coordinates or simply drag the camera across the map and then click Save.

Layout setup

Click New layout in the main menu

The Layout editing page will open

Give your new layout a Name, choose Layout template and drag’n’drop cameras or whole groups to the layout grid on the right-hand side.

Click Save to save your layout.

To edit existing layouts, click the Pencil button in the layout tab menu at the top of the screen:

Camera groups