DVRCMS.Com

How to factory reset Arlo devices

admin — Thu, 23 Jan 2025 18:03:43 +0000

How to factory reset Arlo devices, Use the following links to factory reset Arlo Cameras, Doorbells, Chimes, SmartHubs, Base Stations, Bridges, Keypad Sensor Hubs, All-in-One Sensors, and Safe Buttons

How to factory reset Arlo devices

This article applies to:

FLW2001 AVD2001 AVD1001 AC2001 AAD1001 AC1001 SH1001 MS1001 VMB5000 VMB4540 VMB4500 VMB4000 VMB3500 VMB3000 VMB3010 ABB1000 ASB1001 VMC5040 VMC4040P FB1001 VMC4041P VMC4050P VMC4060P VMC2020 VMC2040 VMC2030 VMC2032 VMC3060 VMC2060 VMC3050 VMC2050 VMC3052 VMC2052 VML2030 VML4030 VMC3040 VMC3040S ABC1000

• Use the following links to factory reset Arlo Cameras, Doorbells, Chimes, SmartHubs, Base Stations, Bridges, Keypad Sensor Hubs, All-in-One Sensors, and Safe Buttons.

How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset and re-sync my Arlo camera?

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

• This means that you must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.

3.Tap or click on the camera you want to reset.

4.Tap or click .

5.Tap or click the Device Name.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm that you want to remove the camera from your account.

8.Return to the Devices page.
Note: Make sure you are on the correct Location.

9.Tap or click .

10.Select your Arlo device.

11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

• Note: If your camera is Offline when you remove it, the camera will not be reset.

• Follow the instructions below to complete the factory reset of your camera.

How to factory reset Arlo devices

Factory reset an Arlo camera with the Sync button

• Note: If your camera is offline because of a depleted battery, charge your camera battery first before performing a factory reset.

To factory reset your camera if it is offline:

1.Unmount your camera and find the Sync Button. The location of the Sync button varies for different camera models.
Arlo Pro 3, Pro 4, Pro 5S, Pro 3 Floodlight Camera, Ultra, Ultra 2, and Go 2:
Release the camera from the camera housing to access the Sync button:

2.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Blue, then release the button.
Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.

3.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

4.Tap or click Devices.

5.Tap or click on the camera you want to reset.

6.Tap or click .

7.Tap or click the Device Name.

8.Tap or click Remove Device.

9.Tap or click Yes to confirm that you want to remove the camera from your account.

10.Return to the Devices page.
Note: Make sure you are on the correct Location.

11.Tap or click .

12.Select your Arlo device.

13.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

14.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset and re-sync my Arlo camera?

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

• This means that you must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Settings > My Devices and select the camera you want to reset.

3.Tap or click Remove Device.

4.Tap or click Yes to confirm that you want to remove the camera from your account.

5.Return to the Devices page.

6.Tap Add New Device.

7.Select your Arlo device.

8.Select your Arlo model.

9.Follow the prompts to reconnect your camera to your Wi-Fi network, Base Station, or SmartHub.

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

1.Unmount your camera and find the Sync button. The location of the Sync button varies for different camera models:

Pro 3, Pro 4, Pro 3 Floodlight Camera, Ultra, Ultra 2, and Go 2 models:
Release the camera from the camera housing to access the Sync button. Example:

2.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Amber, then release the button.
Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long, return to step 1.

3.Launch the Arlo Secure App or log in to my.arlo.com.

4.Tap or click Settings > My Devices and select the camera you just reset.

5.Tap or click Remove Device.

6.Tap or click Yes to confirm.

7.Return to the Devices page and tap or click Add New Device.

8.Select your Arlo device.

9.Select your Arlo model.

10.Follow the prompts to connect the camera to your Wi-Fi network, Base Station, or SmartHub.

11.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How can I factory reset my Arlo SmartHub or Base Station?

WARNING:

• Performing a factory reset returns your Arlo SmartHub or Base Station to its default settings.

• After performing a reset, the Arlo SmartHub or Base Station must be removed and reconnected to your Arlo account.

• All devices paired to the Arlo SmartHub or Base Station must also be reset and reconnected to your Arlo account.

To perform a factory reset on your Arlo SmartHub or Base Station:

1.Use a pen or straightened paperclip to press and hold the Reset button on the back of the Arlo SmartHub or Base Station for about 10 seconds.

2.Release the Reset button.
After the reset is complete, the LED on the front of the Arlo SmartHub or Base Station flashes amber. When the LED stops flashing amber, your Arlo SmartHub or Base Station reboots.

3.Remove the Arlo SmartHub or Base Station from the account to prevent potential problems:

•

◦ Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

◦ Tap or click Devices.

◦ Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

◦ Tap or click on the Arlo SmartHub or Base Station that you want to remove.

◦ Tap or click on the device name at the top of the Device Settings screen.

◦ Tap or click Remove Device at the bottom of the Device Info screen.

To reconnect your Arlo SmartHub or Base Station to your Arlo account:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.
Note: Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap or click .

4.Select Base Station/Hub.

5.Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.

How can I factory reset my Arlo SmartHub or Base Station?

This article is for the Arlo Secure App experience with Library. If you have the Arlo Secure App experience with Feed, visit: How can I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

WARNING:

• Performing a factory reset returns your Arlo SmartHub or Base Station to its default settings.

• After performing a reset, the Arlo SmartHub or Base Station must be removed and reconnected to your Arlo account.

• All devices paired to the Arlo SmartHub or Base Station must also be reset and reconnected to your Arlo account.

To perform a factory reset on your Arlo SmartHub or Base Station:

1.Use a pen or straightened paperclip to press and hold the Reset button on the back of the Arlo SmartHub or Base Station for about 10 seconds.

2.Release the Reset button.
After the reset is complete, the LED on the front of the Arlo SmartHub or Base Station flashes amber. When the LED stops flashing amber, your Arlo SmartHub or Base Station reboots.

3.Remove the the Arlo SmartHub or Base Station from the account to prevent potential problems:

◦ Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

◦ Tap or click Settings > My Devices and select the device that you want to remove.

◦ Scroll to the bottom of the page and tap or click Remove Device.

◦ Tap or click Yes to confirm you want to remove the device.

4.Follow the steps below to re-add and set up your Arlo SmartHub or Base Station.

To re-add and set up your Arlo SmartHub or Base Station:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.On the Devices page, tap Add New Device.

3.Select Base Station/Hub.

4.Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.

5.Use the Arlo Secure App to add and set up the rest of your Arlo devices.

How do I factory reset my Arlo Wired Floodlight Camera?

This article applies to:

FLW2001

Factory resetting the Arlo Wired Floodlight Camera returns it to the default settings.

• After a factory reset, you will need to set up the Arlo Wired Floodlight Camera again using the Arlo Secure App.

To Factory Reset the Arlo Wired Floodlight Camera:

1.Press and hold the SYNC Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Wired Floodlight Camera from the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the Arlo Wired Floodlight Camera device card.

4.Tap .

5.Tap the name of your Arlo Wired Floodlight Camera at the top of the Device Settings screen.

6.Tap Remove Device.

How do I factory reset my Arlo Essential Outdoor Camera (2nd Generation)?

This article applies to:

VMC3050 VMC2050 VMC3052 VMC2052

Factory resetting your Arlo Essential Outdoor Camera (2nd Generation) returns it to default settings.

• You must follow the Arlo Secure App setup process to use your camera after a factory reset.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the device Pairing Button:

1.Press and hold the Pairing Button on the top of the camera for 15 seconds.

2.When the camera LED starts blinking amber, release the Pairing Button to trigger a factory reset.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select the camera you wish to reset.

4.Tap .

5.Tap the Device Name.

6.Tap Remove Device.

7.Tap Yes to confirm.

To reconnect the Arlo Essential Outdoor Camera (2nd Generation) to your Arlo account:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

2.Tap .

3.Select Cameras > Essential Series > Essential Cameras 2nd Generation.

4.Follow the in-app instructions.

How do I factory reset my Arlo Essential Indoor Camera?

This article applies to:

VMC2040 VMC3060 VMC2060

Factory resetting your Arlo Essential Indoor Camera returns it to the default settings.

• After a factory reset, you will need to set up your Arlo Essential Indoor Camera again using the Arlo Secure App.

To Factory Reset your Arlo Essential Indoor (2nd Generation) Camera:

1.Press and hold the Pairing Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To Factory Reset your Arlo Essential Indoor Camera:

1.Press and hold the Sync Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks blue after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Essential Indoor Camera from the Arlo Secure App:

For the Arlo Secure experience with Feed:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the Arlo Essential Indoor Camera device card.

4.Tap .

5.Tap the name of your Arlo Essential Indoor Camera at the top of the Device Settings screen.

6.Tap Remove Device.

For the Arlo Secure experience with Library:

1.Launch the Arlo Secure App.

2.Tap Settings.

3.Tap My Devices.

4.Select your Arlo Essential Indoor Camera.

5.Scroll down and tap Remove Device.

To re-add your Arlo Essential Indoor Camera to the Arlo Secure App:

For the Arlo Secure experience with Feed, visit:

• How to set up the Arlo Essential Indoor Camera – Arlo Secure 4.0

• How to set up the Arlo Essential Indoor Camera (2nd Generation)

For the Arlo Secure experience with Library, visit:

• How to set up the Arlo Essential Indoor Camera

How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

This article applies to:

AVD4001 AVD3001 AVD2001 AVD1001

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Video Doorbell?

Factory resetting your Arlo Video Doorbell returns it to the default settings.

• The Arlo Video Doorbell is removed from your Arlo account when you factory reset it.

• You must follow the in-app setup process to use your Arlo Video Doorbell after a factory reset.

If the Arlo Video Doorbell is online, factory reset the device in the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the device card for your doorbell.

4.Tap .

5.Tap the device name at the top of the Device Settings screen.

6.Tap Remove Device.

If the Arlo Video Doorbell is offline, factory reset the device using the reset button:

For the Arlo Video Doorbell (2nd Generation):

1.Locate the release pin that came with your Arlo Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.

2.Press and hold the Pairing button on the back of the Arlo Video Doorbell for about 15 seconds.

The LED in front of the device flashes Amber when it successfully begins the reset process. After the reset is complete, the LED turns to blue and it is ready for pairing.

For the Arlo Essential Video Doorbell Wire-Free and Arlo Essential Video Doorbell Wired:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.

2.Press and hold the Reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.

The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the reset process.

After you factory reset your Video Doorbell, you must add it to your account again:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location (where you want the Arlo Video Doorbell added) is selected.
For more information, visit: How do I switch my Location in the Arlo Secure App?

2.Tap and select Add a Device.

3.Select Doorbells & Chimes.

4.Select your specific Video Doorbell model.

5.Follow the in-app instructions.

How do I factory reset my Arlo Essential Video Doorbell?

This article applies to:

AVD2001 AVD1001

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

Factory resetting your Arlo Essential Video Doorbell returns it to default settings.

• The Arlo Essential Video Doorbell is also removed from your Arlo account when you factory reset it.

• This means that you must follow the in-app setup process to use your Arlo Essential Video Doorbell after a factory reset.

To factory reset your Arlo Essential Video Doorbell in the Arlo Secure App if the device is online:

1.Launch the Arlo Secure App.

2.Tap Settings.

3.Tap My Devices.

4.Select your Arlo Essential Video Doorbell.

5.On the Device Settings screen, scroll down to the bottom and tap Remove Device.

• Note: If the Arlo Essential Video Doorbell is offline, perform the following factory reset process.

To factory reset your Arlo Essential Video Doorbell with the reset button on the device:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paperclip or a similar object.

2.Press and hold the reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.

Note: The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the factory reset process.

• After you factory reset the Arlo Essential Video Doorbell, you must add it to your account again.

a.Launch the Arlo Secure App.
The Devices screen appears.

b.Tap Add New Device at the bottom of the screen.

c.Tap Doorbells & Chimes.

d.Tap Essential Video Doorbell Wire-Free or Essential Video Doorbell Wired.

e.Follow the in-app instructions.

To remove your Arlo Essential Video Doorbell from the wall mount, visit: How do I remove my Arlo Essential Video Doorbell from the wall mount?

How do I factory reset my Arlo Chime or Chime 2?

This article applies to:

AC2001 AC1001

Factory resetting your Arlo Chime or Chime 2 returns it to default settings. After the factory reset you will need to remove the device from the Arlo Secure App and then follow the in-app setup process to use your Arlo Chime or Chime 2 again.

To factory reset your Arlo Chime or Chime 2:

1.Plug your Arlo Chime into a wall outlet.

2.Press and hold the Sync button on the side of your Arlo Chime for 10 seconds, and wait for the LED to start flashing.
The LED flashes white when the factory reset process begins.

3.Release the Sync button when the LED starts flashing.

To remove the Arlo Chime or Chime 2 from the Arlo Secure App and add it back to your Arlo system:

For the Arlo Secure App with Feed:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select your Arlo Chime.

4.Tap the Arlo Chime name at the top of the Device Settings screen.

5.Tap Remove Device at the bottom of the Device Info screen.

6.To add the Arlo Chime back to your Arlo system, visit: How do I install my Arlo Chime or Chime 2? – Arlo Secure 4.0

For the Arlo Secure App with Library:

1.Launch the Arlo Secure App.

2.Tap Settings.

3.Tap My Devices.

4.Select your Arlo Chime.

5.Tap Remove Device.

6.To add the Arlo Chime back to your Arlo system, visit: How do I install my Arlo Chime or Chime 2?

How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

This article applies to:

VMC2020 VMC2030 VMC2032

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Spotlight Camera?

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account.

• You must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.

3.Tap or click on the camera you want to reset.

4.Tap or click .

5.Tap or click the Device Name.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm that you want to remove the camera from your account.

8.Return to the Devices page.
Note: Make sure you are on the correct Location.

9.Tap or click .

10.Select your Arlo device.

11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.
Note: If your camera is Offline when you remove it, the camera will not be reset.

Factory reset an Arlo camera with the Sync button

• Note: If your camera is offline because of a depleted battery, charge your camera battery first before performing a factory reset.

To factory reset your camera if it is offline:

1.Unmount your camera and find the Sync Button.

2.Press the Sync button for 1 second and wait for the camera LED to turn on.

3.Press and hold the Sync button for about 15 seconds, until the camera LED blinks Amber, then release the button. Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.

4.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

5.Tap or click Devices.

6.Tap or click on the camera you want to reset.

7.Tap or click .

8.Tap or click the Device Name.

9.Tap or click Remove Device.

10.Tap or click Yes to confirm that you want to remove the camera from your account.

11.Return to the Devices page.
Note: Make sure you are on the correct Location.

12.Tap or click .

13.Select your Arlo device.

14.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

15.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset my Arlo Essential Spotlight Camera?

This article applies to:

VMC2020 VMC2030 VMC2032

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account. You must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Settings > My Devices and select the camera you want to reset.

3.Tap or click Remove Device.

4.Tap or click Yes to confirm that you want to remove the camera from your account.

5.Return to the Devices page.

6.Tap Add New Device.

7.Select your Arlo device.

8.Select your Arlo model.

9.Follow the prompts to reconnect your camera to your Wi-Fi network, Base Station, or SmartHub.

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

1.Unmount your camera and find the Sync button.

2.Press the Sync button for 1 second and wait for the camera LED to turn on.

3.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Amber, then release the button. Ensure the camera LED Amber three times The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long, return to step 1.

4.Launch the Arlo Secure App or log in to my.arlo.com.

5.Tap or click Settings > My Devices and select the camera you just reset.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm.

8.Return to the Devices page and tap or click Add New Device.

9.Select your Arlo device.

10.Select your Arlo model.

11.Follow the prompts to connect the camera to your Wi-Fi network, Base Station, or SmartHub.

12.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset the Arlo Keypad Sensor Hub?

This article applies to:

SH1001

If you are having issues with your Arlo Keypad Sensor Hub, first try to restart the device. If problems persist you may need to perform a factory reset.

To restart your Arlo Keypad Sensor Hub using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on your Arlo Keypad Sensor Hub device card.

4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.

5.Tap Restart at the bottom of the screen.

6.Tap Yes to confirm.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To restart your Arlo Keypad Sensor Hub using the Keypad:

1.Press on the Arlo Keypad Sensor Hub to set the Mode to Standby.

2.Enter your PIN on the Keypad and press ..

3.Press and hold the 5 button on the keypad for 10 seconds.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To factory reset the Arlo Keypad Sensor Hub using the Keypad:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.

• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.

◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?

• All Pro 5S cameras connected with SecureLink will need to be paired again.

◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?

1.Press on the Arlo Keypad Sensor Hub to set the Mode to Standby.

2.Enter your PIN on the Keypad and press ..

3.On the Arlo Keypad Sensor Hub, press and hold the . and . buttons at the same time for 10 seconds.
The Keypad LEDs will flash white five times to indicate a factory reset.

• Note: After factory resetting the Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

To factory reset your Arlo Keypad Sensor Hub using the Arlo Secure App:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.

• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.

◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?

• All Pro 5S cameras connected with SecureLink will need to be paired again.

◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on your Arlo Keypad Sensor Hub device card.

4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.

5.Tap Remove Device at the bottom of the screen.

6.Tap Yes to confirm.

• Note: After you Factory Reset your Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

How do I factory reset the Arlo All-in-One Sensor?

This article applies to:

SH1001

Factory resetting the Arlo All-in-One Sensor returns it to default settings. After a factory reset, you must follow the setup process to pair the sensor with your Arlo Home Security System.

To reset the Arlo All-in-One Sensor:

1.Press and hold the SYNC button on the bottom of the sensor for 10 seconds.

The amber LED blinks slowly for five seconds to indicate a successful factory reset.

2.To pair the sensor to your Arlo Home Security System after a successful factory reset, visit: How do I pair the All-in-One Sensor to the Arlo Keypad Sensor Hub?

How do I factory reset the Arlo Wire-Free Outdoor Siren?

This article applies to:

SLB1001

If you are having issues with your Arlo Wire-Free Outdoor Siren, restart the device. If problems persist, perform a factory reset.

To restart the Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on the Arlo Wire-Free Outdoor Siren.

4.Tap the name of your device to access the Device Info screen.

5.Tap Restart at the bottom of the screen.

6.Tap Yes to confirm.

To restart the Arlo Wire-Free Outdoor Siren using the device:

1.Remove the batteries from the Arlo Wire-Free Outdoor Siren.

2.Wait one minute and then reinstall the batteries.

To factory reset the Arlo Wire-Free Outdoor Siren using the device:

WARNING: Factory resetting your Arlo Wire-Free Outdoor Siren returns it to default settings. The Arlo Wire-Free Outdoor Siren is also removed from your Arlo account after a factory reset. You must follow the in-app setup process to use your Arlo Wire-Free Outdoor Siren after a factory reset.

1.Remove the back cover of the Arlo Wire-Free Outdoor Siren.

2.Quickly press the SYNC button five times.

•

◦ You will hear an audible beep for each button press.

◦ The LED indicator will flash amber five times to confirm the factory reset.

◦ After the reset, the siren LED will slowly flash blue to indicate it is in pairing mode.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

To factory reset your Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Outdoor Siren.

4.Tap the name of your device to access the Device Info screen.

5.Tap Remove Device at the bottom of the screen.

6.Tap Yes to confirm.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

How do I factory reset the Arlo Wire-Free Keypad?

This article applies to:

KB1001

If you are having issues with your Arlo Wire-Free Keypad, first try to Restart the device. If problems persist you may need to perform a Factory Reset.

To Restart the Arlo Wire-Free Keypad using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on the Arlo Wire-Free Keypad device card.

4.Tap the name of your device at the top of the screen.

5.Tap Restart at the bottom of the Device Info screen.

6.Tap Yes to confirm.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Restart the Arlo Wire-Free Keypad using the device:

1.Press to set the Mode to Standby.

2.Enter your PIN and press the check button.

3.Press and hold the 5-button for 10 seconds.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Factory Reset the Arlo Wire-Free Keypad using the Arlo Secure App:

WARNING:

• Factory resetting the Arlo Wire-Free Keypad returns it to default settings.

• The Arlo Wire-Free Keypad is removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Wire-Free Keypad after a factory reset.

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap on the Arlo Wire-Free Keypad device card.

4.Tap the name of your device at the top of the screen.

5.Tap Remove Device at the bottom of the Device Info screen.

6.Tap Yes to confirm.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How do I setup and install my Arlo Wire-Free Keypad?

To Factory Reset the Arlo Wire-Free Keypad using the device:

WARNING:

• Factory Resetting the Arlo Wire-Free Keypad returns it to default settings.

• The Arlo Wire-Free Keypad is removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Wire-Free Keypad after a factory reset.

1.Press to set the Mode to Standby.

2.Enter your PIN and press .

3.Press and hold the  and buttons at the same time for 10 seconds.
The LEDs will flash white five times to indicate a factory reset.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How to I setup and install my Arlo Wire-Free Keypad?

How do I factory reset my Arlo Go camera?

This article applies to:

VML4030

If you factory reset your Arlo Go camera or remove it from your account, you forfeit all prepaid Arlo Mobile service for that monthly billing period. If you are using a different service provider, such as AT&T or Verizon, factory resetting your camera has no effect on your service provider account.

The easiest way to factory reset your Arlo Go camera is to remove it from your account.

If your Arlo Go camera is not in network coverage or is not connected to the cloud, you must scan a QR code to factory reset it.

• To continue using your Arlo Go camera after you factory reset it, you must complete the new system setup process again.

To factory reset your Arlo Go camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Settings > My Devices and select the Arlo Go camera.

3.Tap or click Remove Device.

4.Tap or click Yes to confirm that you want to remove the Arlo Go camera from your account.
To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?

To factory reset your Arlo Go camera when it is not connected to the cloud:

1.Press and release the sync button on the top of the camera.

You will hear a click.

2.Hold the camera about 4 to 8 inches (10 to 20 cm) in front of this QR code until you hear a chime:

To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?

How to factory reset an Arlo Q or Arlo Q Plus Camera

This article applies to:

VMC3040 VMC3040S

WARNING: Factory resetting the Arlo Q or Arlo Q Plus Camera returns it to the default settings. This means that you must follow the setup process in the Arlo Secure app to use the camera after a factory reset.

To perform a factory reset on the Arlo Q or Arlo Q Plus Camera:

1.Use a pen or straightened paperclip to press and hold the Reset button on the side of the camera for about 10 seconds (until the LED flashes amber).

2.Release the Reset button.

3.The LED will turn solid amber for 10 seconds and then flash indicating that the camera is powered on and ready for setup.

Note: A factory reset will not remove the camera from the Arlo Secure App. You must remove Arlo Q from the Device list and reinstall the camera.

How to factory reset Arlo Baby

This article applies to:

ABC1000

Factory resetting Arlo Baby erases the current settings and removes the camera from your Arlo Secure App.

• If you want to recalibrate Arlo Baby air sensors, resolve a connection issue, or resolve a screen freeze issue, restart the power first.

To Factory Reset Arlo Baby:

1.Use a paperclip to press and hold the Reset button for ten seconds.

2.Release the Reset button after ten seconds to return Arlo Baby to its factory settings.

3.Reinstall the device using the Arlo Secure App.

How do I perform a factory reset on my Arlo Bridge?

This article applies to:

AL1101 ABB1000

If your Arlo Bridge is already set up and you want to perform a factory reset using the Arlo Secure App:

Note: Your Arlo Bridge must be completely set up to reset your bridge using the Arlo Secure App.

• Delete your Arlo Bridge from your account using the Arlo Secure App. For more information, visit: How do I remove a device from my Arlo account?
The factory reset automatically begins.
In about 90 seconds, the LED changes to blinking amber. This indicates that the factory reset is complete.

If you want to reset the Arlo Bridge in the middle of the set up process:

1.Unplug the Arlo Bridge and then plug it back into an outlet.

2.Wait until the status LED changes to solid purple.

3.Press and hold the Sync button on the bridge for about 15 seconds until the status LED changes to solid amber and then release the Sync button.
In about 90 seconds, the LED changes to blinking amber. This indicates that the factory reset is complete.

How do I factory reset my Arlo Audio Doorbell?

This article applies to:

AAD1001

To factory reset your Arlo Audio Doorbell:

1.Open the Arlo Audio Doorbell battery cover.

Note: Do not remove the batteries.

2.Press and hold the Sync button for 10 seconds.

On a successful reset, the LED flashes white in quick succession.

How do I factory reset the Arlo Safe Button?

This article applies to:

ASB1001

To reset the Arlo Safe Button using the Arlo Safe App:

1.Launch the Arlo Safe App.

2.Tap .

3.Tap My Device.

4.Select the device.

5.Tap Remove Device.

6.Tap Remove to confirm that you want to remove the device.

7.Tap Reset Arlo Safe Device.

• Note: If the Arlo Safe Button is disconnected or the battery is dead, the reset will not be completed. Use the steps below.

To factory reset the Arlo Safe Button when not paired with the app:

1.In the Bluetooth Settings for your mobile device, remove the Arlo Safe Button from your Bluetooth device list.

On iOS devices:

a.Go to Settings on your iOS device.

b.Tap Bluetooth.

c.Find the Arlo Safe Button in My Devices, then tap the info button for your Arlo Safe Button.

d.Tap Forget this Device.

On Android devices:

a.Go to Settings on your Android device.

b.Tap Connections.

c.Tap Bluetooth.

d.Find the Arlo Safe Button in Paired Devices, then tap the gear icon for your Arlo Safe Button.

e.Tap Unpair.

f.Tap Unpair again to confirm.

2.Remove and reinstall the battery.

3.Press and hold the button on the bottom of the Arlo Safe Button for 15 seconds until the Arlo Safe Button vibrates twice, and then release.
The Arlo Safe Button will automatically enter pairing mode.

“how to factory reset Arlo Pro camera if it’s offline”, “how to reset Arlo base station to connect to new wifi”, “Arlo camera not connecting after reset”, “Arlo base station blinking amber after reset”, “Arlo app not recognizing camera after reset”, “Arlo factory reset for selling camera”,

“Arlo factory reset after firmware update failure”, “Arlo sync button not responding for reset”, “find Arlo reset button location”, “Arlo reset pinhole size”, “Arlo camera blinking blue after reset”, “Arlo app says device is offline after reset”, “how long does Arlo factory reset take”, “Arlo factory reset without access to base station”, “Arlo factory reset when app is not working”, “Arlo factory reset to fix connection problems”, “Arlo factory reset before returning device”, “Arlo factory reset to clear recordings”

VDG Sense Quick Start Guide

admin — Sat, 11 Jan 2025 09:23:11 +0000

VDG Sense Quick Start Guide, The VDG Sense app makes it possible for anyone with a VDG Sense video security setup to access, view and control live images.

The VDG Sense app features:
– Add servers: add multiple VDG Sense servers to your app, making it incredibly easy to switch between servers and different sites.

– Select cameras: select your camera by swiping horizontally and vertically through camera locations. Recognize the video channel by thumbnail and camera name.

– View: view images full screen with one-tap zooming. Zoom in on any object by simply tapping the live video. View the next or previous camera by swiping horizontally.

– Control: control any PTZ enabled camera in VDG Sense directly, using the joystick control for pan/tilt and zooming in landscape position. Quick selection of the first six pre-sets available on your camera.

– Store: save any incident directly to your photo library by tapping on the image icon. Share the images by using your choice of any other app, such as your e-mail app or messaging app.

Chapter 1 – Introduction

This manual explains all necessary steps to create a fully functional Sense installation in a relatively short time. It assumes a simple standalone or single-server, single-client setup where all components are configured and accessible via the network:

• IP cameras are configured with IP address

• Sense Client is configured with IP address

• Sense Server is configured with IP address

Sense Standalone installation:

Sense Server-Client installation:

Chapter 2 – Installation

To install VDG sense the VDGSenseSetup.exe is required. It can be downloaded in the support section here: https://support.tkhsecurity.com/downloads/software/ website. It is a single executable installer which include all required components to install VDG Sense as server, client or standalone system. The diagram below shows the components of VDG Sense Setup.

2.1 Versioning

After starting the VDG Sense Setup the first page the version details page. It shows version information of all included and already installed Sense components.

2.2 Standalone installation

To install VDG Sense as standalone system check both ’Client’ and ’Server’ boxes. It will install the following Sense components:

• Sense Video Manager

• Sense Plugin Manager

• Sense Monitor

• Sense Client

• Sense SystemInfo

• Postgres database

2.3 Client installation

To install the VDG Sense client, only select the ’Client’ checkbox. It will install the following Sense components:

• Sense Client

• Sense SystemInfo

2.4 Update

The installation package VDG Sense Setup is also used to update VDG Sense to a newer (or lower) version. Use the same procedure as described in paragraph 2.2 and 2.3. IMPORTANT: an update will not remove the license or settings.

Note: Upgrading older VDG Sense versions to the latest VDG Sense version requires special attention to our upgrade instructions which can be found in our knowledgebase:

*Upgrading/Downgrading VDG Sense

Chapter 3 – Starting VDG Sense client

3.1 Signing in

Installing VDG Sense as client or standalone system will put a desktop icon with the name ‘Sense Client’. By double-clicking on ‘Sense Client’ the application will start and show the login dialog, see below.

It contains the following items:

• Server address field. Type in the IP address of the server manually.

• Credential fields. The username and password can be entered in these boxes

• Settings button (gear icon). For program language, autostart and autologin settings and videowall mode.

• Close button (arrow icon). To close the application.

• Sign In button: Sign-in on the selected server using the entered credentials

By default, a Sense administrator user is created. When logging in for the first time with this user, the password has to be changed.

Name: administrator
Password: on first login, type ‘!DVadmin’ to login. This will have to be changed immediately

3.2 Menu

After signin the main application starts by showing the top menu bar. If a user with administrator rights signs-in, no layout will be shown. If a normal user signs-in either the first layout in the layoutlist is shown or the multi-layout which is configured as default.

From left to right the top menubar functions are:

• Eye icon: Opens left menu bar for (multi-)layout and camera selectios or go to operator mode (if in settings mode)

• Tools icon: Opens left menu bar for fixed layout selection or go to operator mode (if in settings mode)

• Lock icon: Sign-off or close SenseClient

• Monitor icons: List of local and remote monitors

• Date and time: Current date and time of Sense Client system

• VDG logo: Opens ”Sense about”; displays Sense Client version and other information

Chapter 4 – License

Sense is protected by a software license key. In order to use the product a software license file is required. A Sense license only needs to be applied to the ‘Sense Video Manager’. As ‘Sense Video Manager’ does not have a graphical user interface the license needs to be uploaded and activated using the ‘Sense Client’. The license key can either reside on the license USB stick or provided by e-mail.

4.1 Upload license

Activation is the process by which the software and license key are validated to ensure that they are used in accordance with the purchased license and services. Activation is intended to protect your end user rights as well as TKH Security’s rights as a software author. Only genuine Sense software entitles you to critical updates and technical support. You may not be able to use Sense software if it is not activated.

Requirements

• A ‘Sense Client’ and ‘Sense Video Manager’ installation.

• A Sense license key, The license key file may be provided on a USB stick or by email. The USB stick should be inserted into the Sense Client platform machine (not the Sense server). You can also manually enter the license key by pasting or typing it into the license key field of the activation wizard.

• An internet connection, The Sense Client needs an internet connection for the activation process, as well as being able to connect to the Sense Server over the network. Note that the Sense Server does not require any internet connection.

Upload License key

• Open the activation wizard by selecting the server to be activated in the Sense Client config, then click the ’Enter the license key’ button.

• When the USB stick is inserted into the Sense Client platform machine, it will automatically recognize the license key file. In the other case, you will have to browse for a license key file or enter it manually.

• When clicking the ’Verify’ button, the key parameter will be sent to the Sense Server. If verification is successful, you can use your Sense software for ten days. After ten days you need to complete the activation process to continue using Sense software.

4.2 Activate license

4.2.1 Online activation

• To activate your software you will need to provide a valid email address. Your license file will be emailed to this address (so you have a backup of the license file).

• After clicking the ’Activate’ button, you need to confirm (click the ’Confirm’ button) the summary in order to complete the activation of your software.

• When successfully activated the software license status changes and will be able to display more detailed license features.

4.2.2 Offline activation

• To activate your software you need to save the activation file to a USB stick or drive. Click the ’Save’ button. You can also copy the contents of the activation file

Create license file

• To retrieve an activated license file you need to transfer the activation file to another computer with an internet connection. On this computer you can access the Sense licensing portal at the following link https://service.vdgsecurity.com/en/licensing/activate.

• After you completed the activation wizard on the Sense licensing portal, you need to save the license file to a USB stick or drive.

Save license file

• To finish the activation process, you need to load the saved license file from the Sense licensing portal (stored on the USB stick or drive). When clicking on the ‘Load’ button, you can browse to the location where you stored the license file. After that, you need to confirm the license file in order to complete the activation of your software.

• When successfully activated the software license status changes and will be able to display more detailed license features.

Chapter 5 – Configuration

Sense settings are visible after clicking the toolset icon in the topbar menu. Settings are grouped in tabs where each tab holds specific settings related to the name of the tab. Normal procedure to setup a Sense system is to work through the setup tabs from left to right, starting with the server tab and ending with user management. Configuration is normally done using the administrator account.

5.1 Servers

The server tab holds the list of servers and settings related to the selected server. From left to right you see the serverlist, the cameralist of the selected server, settings of the selected server and server statistics related to CPU, memory, network and harddisk load.

5.1.1 Add via find

Click ’Find’ in the lower left corner of the screen to open the find dialog. After a few seconds it shows the list of all servers found in the local network on all NIC’s. Select the server(s) and click ’Add’ to add selected server(s) to the configuration and close the dialog.

5.1.2 Add manually

To add a server press ’+’ in the lower left corner of the screen. Enter the server address in the dialog which appears. On a standalone system the localhost server (127.0.0.1) is automatically added to the list. In a server-client configuration the server is also automatically added to the list after login.

5.2 Devices

A list of Sense-compatible devices can be found here: https://support.tkhsecurity.com/compatibility-list/camera/

The ’Devices’ tab contains the list and configuration of devices for the selected server. The server can be selected just below the ’Server’ tab.

The devicelist has three sections which are from left to right:

• Cameras (camera icon): the camera list

• Intercom servers (circle with lines icon): list of intercom servers

• I/O devices (four dots icon): list of I/O devices

The settings for each camera are divided into 4 sections which are from left to right:

• General: basic settings which are needed to connect to a camera

• Advanced: advanced configuration options like multicast (if available)

• PTZ: settings to configure PTZ

• Live: fullscreen view to help focus the camera

5.2.1 Add via find

Click ’Find’ in the lower left corner of the screen to open the find dialog. After a few seconds it shows the list of all devices found in the local network on all NIC’s, including intercom servers and IO devices. Select one or more cameras and click ’Add’ to add selected devices to the configuration. It will also close the dialog.

5.2.2 Add manually

Click ’+’ in the lower left corner of the screen to add a new device to the list.

Fill in all required fields to connect to the device. See the list below for explanation on the fields.

• Name: The name of the device.

• Location: The name of the physical location of the device.

• Type: The device type or brand.

• Address: The IP-address of the device to which Sense should connect.

• Port: Port number, is set to default value when devicetype is chosen.

• Video channel: Video channel number of the device, mainly used if the device is an encoder

• User name: Username used to connect to the device.

• Password: Password used to connect to the device.

• Max Storage (hours): Maximum storage duration in hours (for video). This is set to 99999 by default, which means no maximum. If the storage volume is not big enough to hold the maximum storage duration, the actual duration will be less. This can be verified in the ’Statistics’ tab.

• Angle: Video rotation if the camera is mounted under a different angle.

• Codec: Videostream codec Sense tries to get from the camera. NOTE: some cameras require the codec to be configured in the webpage of the camera (first stream).

After all configuration fields are configured correctly, click ’Apply’ in the lower right corner of the screen. After a few seconds you should be able to see a live video. If not please review the settings again.

5.3 Layouts

The ’Layouts’ tab is used to configure all (multi)layouts. Layouts are required in operator mode to display live or recorded video or to handle (video)events. They can be custom designed to fit the needs of the operator. The layout manager is a floating menu which is used to create, delete and modify (multi)layouts and panels.

A layout consists of panels where each panel has a specific function. For instance a panel can be used to display live video, recorded video, for playback controls, display a map or to manage events. The complete list of panel types can be found in the ’Type’ list in the panel section of the ’Layout Manager’.

5.3.1 Live layout

Click ’New’ in the ’Layouts’ menu of the ’Layout Manager’ to create a new layout. The following dialog will appear:

This dialog provides three ways of creating new layouts:

• Create an empty layout which needs to be configured from scratch

• Create a layout based on a template or other layout

• Generate a layout using the row-column option

In this example we will be using the last option, select the ‘Live’ radio button and enter the value 2 for Rows and Columns to generate a 2×2 layout with live panels. Also enter a (unique) name in the edit field at the top of the dialog. By default the resolution of the layout is the resolution of the main monitor. Although layouts are resized to the monitor resolution on which the layout it displayed it is important to take into account the aspect ratio of the layout.

For instance a layout which is designed for a 1920/1080 resolution, which has an aspect ratio 16/9, should not be displayed on a monitor with a 1280/1024 resolution which has an aspect ratio of 4/3.

It is not necessary to check the full-resolution checkbox as this only applies to layouts which are displayed on a videowall or an encoder.

These settings should result in the following layout:

The icon in the lower left corner of each panel identifies the type of panel. A panel for live video uses a camera icon as identifier. After selecting a panel its properties are shown in ’Panels’ section of the Layout manager. To assign a deviceto the selected panel select the camera in the ’Device’ list of the panel properties.

5.3.2 Playback layout

Click ’New’ in the ’Layouts’ menu of the ’Layout Manager’ to create a new layout. The following dialog will appear:

This dialog provides three ways of creating new layouts:

• Create an empty layout which needs to be configured from scratch

• Create a layout based on a template or other layout

• Generate a layout using the row-column option

In this example we will be using the last option, select the ‘Playback’ radio button and enter the value 2 for Rows and Columns to generate a 2×2 layout with playback panels. It is recommended to enable the option ‘Incude Live/Playback controls’ as playback panels do not have the controls to playback video. Also enter a (unique) name in the edit field at the top of the dialog. By default the resolution of the layout is the resolution of the main monitor.

Although layouts are resized to the monitor resolution on which the layout it displayed it is important to take into account the aspect ratio of the layout. For instance a layout which is designed for a 1920/1080 resolution, which has an aspect ratio 16/9, should not be displayed on a monitor with a 1280/1024 resolution which has an aspect ratio of 4/3.

It is not necessarry to check the full-resolution checkbox as this only applies to layouts which are displayed on a videowall or an encoder.

These settings should result in the following layout:

This layout is composed of 4 playback-panels in the upper half of the layout and controls to actually playback recorded video in the lower half of the layout. The panel to display recorded video uses a triangle icon as identifier. To assign a camera to the selected panel select the camera in the ’Devices’ list of the panel properties.

5.3.3 Multi layout

A ’Multi Layout’ is a group of layouts with a pre-defined monitor selection. It is used to quickly assign several layouts at once to different monitors. They are also used to define the default layouts to be displayed based on which user logs in. User Management is explained in the next paragraph. To create a multi-layout click ’Edit’ in the ’Multi-Layout’ menu of the layout manager, a dialog will appear:

On the left side of the dialog is the list of multi layouts. Multi layouts can be added, removed or edited by using the buttons below the list of ’Multi layouts’. On the right side of the dialog is the list of monitors which belong to the selected multi layout. Monitors can be added or removed using the buttons below the ’Layouts’ list. The monitor numbering corresponds to the monitor numbering in the ’Monitors’ tab and in the top menu bar. To assign a layout to a monitor, select one from the list of layouts next to the monitor icon.

NOTE: a layout only can be assigned once per multi layout. When finished click ’Close’ to close the dialog.

5.4 User Management

Sense User Management provides the administrator with the ability to control the access level of users logged in to Sense. Access to cameras, servers, layouts and several other functions can be limited to groups of users. In Sense this is called a ’User Group’, it holds the privileges of users assigned to the group.

5.4.1 Users & Groups

The Users & Groups is used to manage all user related settings in Sense. On the left side of the screen is the list of user groups. User groups can be added, removed or modified using the buttons below this list user groups. On the right side of the screen are the privileges which can be assigned to the groups, divided by subtabs.

Click the ’+’ button at the bottom below the group list to add a user group, a dialog will appear where the name of the user group can be entered. Click ’Ok’ in the dialog to create the group and close the dialog.

Create User:

Click ’+’ below the ’Users’ list in the users subtab to create a user. A dialog appears where the name, username and password of the user can be entered.

Create Devicegroups:

A devicegroup can be used to define which cameras a user is allowed to see. Open tab ’Device groups’ to create a device group. On the left side is the list of created device groups. Using the buttons below the list devicegroups can be added, removed or edited. On the right side is the list of cameras.

Click ’+’ below the ’Device group’ list to create a devicegroup. A dialog appears where the name of the device group can be entered. Use a meaningful name, like ’All cameras’. Click ’Ok’ to close the dialog and add the device group to the list. Drag and drop the cameras from the cameralist on the right to one of the device groups on the left.

Assigning privileges:

If all users, layouts, multilayouts, servers and devicegroups are created, they can be drag and dropped to the corresponding usergroup. To remove a privileges select the it in the usergroup and Click ’-’ below the grouplist or press the ‘Delete’ button on your keyboard.

As an example, the steps to create a usergroup called Operators should look like this:

• Create a usergroup called Operators

• Create a user called Operator

• Drag the user Operator to the left panel and drop it on the usergroup Operators

Repeat the drag and drop action for the other tabs as well to give the usergroup permission to

• Servers; To which servers should the user(group) have access

• Devicegroups; To which camera(groups) should the user(group) have access

• Multilayouts; To which layouts should the user(group) have access

• Layouts; To which layouts should the user(group) have access

• Fixed Layouts; To which fixed layouts should the user(group) have access. Fixed layouts are the layouts that can be found under the toolbox menu, e.g. Database search

• Functions; To which functions should the user(group) have access. As a minimum, the ‘Live Access’ function should be added.

End result:

The end result could look like this:

5.4.2 Configure Autologin

Sense Client can be configured to launch automatically on Windows startup after windows login and to automatically sign in to a Sense Server. Click on the gear wheel in the lower left corner of the dialog to open the settings.

On the left side of the screen the default server, username and password can be entered. On the right side the program language, videowall mode and the automatic startup/sign-in option can be selected. In normal operation the videowall mode does not need to be selected and is beyond the scope of this guide.

Chapter 6 – Operation

Click following link to see the video manual: https://support.tkhsecurity.com/downloads/manuals/

Live mode or ’Home’ is accessed by clicking on the ’Eye’ icon on the upper left corner of the screen of the first monitor. This icon is also used to open the menu where Layouts can be selected. See below for a screenshot of a multi-monitor setup. The left monitor shows a layout with live cameras and the right monitor shows a layout for playback. These are the layouts which are created in ’Setup’ mode.

6.1 Live Menu

The Live menu is accessed by clicking on the ’Eye’ icon on the upper left corner of the screen of the first monitor.

It contains the following items:

Multi Layouts: Contains all multi-layouts available for the currently logged in user. Selecting a multilayout will update all monitors which are configured in this multi-layout.

Layouts: Contains all layouts available for the currently logged in user. Selecting a layout will update the currently selected monitor with this layout.

Cameras: Contains all cameras available for the currently logged in user sub-grouped by location names. The subgroup ’All locations’ contains all cameras. Selecting a camera will update the currently selected videopanel in the layout.

Camera Sequences: Contains camera sequences for the currently logged in user.

6.2 Tools Menu

The tools menu is accessed by clicking on the ’Toolbox’ icon on the upper left corner of the screen of the first monitor.

It contains the following items:

Search, provides functions to search for events and meta data.

Face Match, eventlist for use with FaceR algorithms.

Database, maintains person list for use with CarR and FaceR algorithms. FaceR and CarR are available if included in the license.

System Alerts: Opens the System Alerts dialog

Video Tags: Opens the Video Tag dialog

6.3 Live

This layout contains 4 live panels where each panel has the following features:

• Record icon: in lower left corner, indicates panel is live panel. Red means video is recorded, grey means video is not recorded.

• Audio icon: next to recording icon, only visible if there is audio available in the videostream (panel should be selected to hear the audio).

• Camera name: next to recording icon, the camera name.

• Motion detected: next to camera name, indicates current motion percentage.

• Digital zoom: hold left mousebutton or scroll and move cursor over the videopanel.

• Double click on panel: switch panel to full screen or switch camera to ’Target panel’.

• Green focus ring: currently selected panel, used for camera selection.

6.3.1 PTZ controls

The live control panel is needed to control PTZ domes. This panel can be pre-configured in a layout, but it will also automatically appear after double-clicking on a videopanel with a PTZ device; the camera will be displayed in fullscreen mode including the dome controls. PTZ commands are sent to the camera which is currently selected (which has a green border).

To pan and tilt a ptz camera hold the left mouse button and move the cursor over the orange dial. The speed of the dome is determined by the cursor-distance from the center of the dial; close to the center the speed is low, on the outside the speed is high. The buttons have the following functions:

	Focus near.
	Focus far.
	Switch auto focus/auto iris on.
	Zoom in.
	Zoom out.
	Open iris.
	Close iris.
	Go to preset ‘Home’.
	Go to preset 1.
	Rotate 180 degrees.
	Save the current position of the dome as a preset.
	Go to the selected preset in the list.
	Opens the preset dialog to give each preset a name.

6.4 Playback

Below is an example of a playback layout that has been created for an operator.

This layout contains 4 playback panels and playback controls where each panel has the following features:

• Green triangular icon: in lower left corner, indicates panel is playback panel

• Audio icon: next to recording icon, only visible if there is audio available in the videostream (panel should be selected to hear the audio).

• Camera name: next to recording icon, the camera name.

• Date and time: next to camera name, date and time of displayed image.

• Digital zoom: hold left mousebutton or scroll and move cursor over the videopanel.

• Doubleclick on panel: switch panel to full screen or switch camera to ’Target panel’.

• Yellow focus ring: currently selected panel, used for camera selection.

Select a different camera
Pick a camera from the cameralist and drag it into a playbackpanel. If the panel stays black or doesn’t change, press the playback button.

Alternatively, it’s possible to first click on a playback panel, and it will get the yellow focus ring. After that, if a camera from the cameralist is selected it will be displayed in this panel.

Fullscreen

Double click on a panel to go to fullscreen playback or to display a camera on a designated target panel. Double click again to return the previous layout.

6.4.1 Playback control options

For creating a playback layout, it is needed to create a layout that contains one or multiple panels of the type ‘Playback’ and a control panel to start/stop the playback. There are two types of playback controls available. By default when creating a playback layout or when switching to fullscreen playback, the timeline panel is used.

Option 1: Timeline panel (Preferred)

The red line indicates what the current time/date is of the playbacked recording and thumbnails of the recordings are visible. Also motion detection (if enabled for this camera) is shown in yellow.

	Playback backwards. For streaming codec video only I-Frames are played back.
	Stop playback.
	Playback forward.
	Opens the export image dialog, explained in section 6.3.3 on exporting images.
	Quick option to go to a specific date
	Motion detection
	Option to visualize motion detection, vca events or audio on the timeline panel

Option 2: Alternatively, there is the playback controls panel as a legacy option with the more classic control buttons and slider.

The Playback controls panel is needed to playback recorded video. It has two trackbars where the top bar has a resolution in days and the lower trackbar has a resolution of 24 hours (of the selected day). The playback speed is set by the ’red-green’ trackbar; red is backwards, green is forwards. The date and time on the left and right side of the trackbars correspond to the first and last recorded video image of the cameras which are visible in the layout. From left to right the function of the buttons are as follows:

	Go to the beginning of the recordings of the cameras visible in the layout.
	One minute backwards
	One frame backwards.
	Playback backwards. For streaming codec video only I-Frames are played back.
	Stop playback.
	Playback forward.
	One frame forwards.
	One minute forwards.
	Go to the end of the recordings of the cameras visible in the layout.
	Opens the date time search panel.
	Set export range, explained in section 6.3.2 on exporting video.
	Enable audio playback and set playback speed to realtime (panel should be selected to hear the audio).
	Opens the export image dialog, explained in section 6.3.3 on exporting images.
	Opens the export video dialog, explained in section 6.3.2 on exporting images.

6.4.2 Export Video

Recorded video (and audio) can be exported to different media: CD/DVD, hard drive, USB stick or network share. A single export can hold video of multiple devices from multiple servers in the same time range. The video itself is exported in Sense format, it is not transcoded to a generic codec. The export comes with a program called ’Sense Player’ which is used to playback exported video. To open the ’Export Video’ dialog press the export video button in ’Playback Controls’.

• Servers: List all available servers. Select server to display cameras from that server in the cameralist.

• Cameras: List of cameras from the selected server. Select camera and press ’>’ button to add camera to list of cameras for export.

• Start and end time: Start and end time of the export. These can be modified regardless whether the range of the trackbar is used or not.

• Reset date and time: Reset time range to initial values.

• Full date/time range: Set time range to beginning and endtime of all recorded video of selected cameras.

• Include Sense Player: Include software to playback the exported video, on by default.

• Export location: Destination of the exported video. Click ’…’ to select the path. The free space of the export location should be large enough to hold the exported video.

There are three ways to define the time-range of an export; The easiest option is the timeline:

Timerange using timeline:

Click on the time indicator and hold the mousebutton to select the timerange. This timerange can be changed dynamically, it can be moved, enlarged or shrinked to fit the timerange you wish to export.

After selecting a time windows, the Export image icon will change into a movie export icon (see image below)

Other options are using the playback controls trackbar or using the start/endtime edit box in the video export dialog:

Timerange using trackbar:
Click ’E’ in the playback controls panel, three buttons appear: ’Start’, ’Clear’ and ’Stop’. Set the thumb-tracker to the starting point of the video that needs to be exported and click ’Start’. Set the thumb tracker to the end point of the video that needs to be exported and press ’Stop’. The time range is highlighted in green. To clear the selection and start over click ’Clear’. After defining the range open the video export dialog. The camera(panel) which has focus will automatically be added to the list of export cameras. The begin and end time are also set automatically.

Timerange using dialog:
Video can also be exported manually without using the trackbar to define the time range. When opening the export video dialog it will use the current playback time (position of thumbtracker) and set the start time with current time minus 5 minutes and end time to current time plus 5 minutes. The camera(panel) which has focus will automatically be added to the list of export cameras.

6.4.3 Export Image

Single images or snapshots can be exported from recorded video to a PDF document which can be stored to any windows storage location (like a USB stick). The PDF report contains information about the exported image and comments which can be entered in the Export Image dialog. To create a report select the playback panel with the image that should be exported and click the ’Disk’ button in the ’Playback Controls’ (see section 6.3.1 on playback controls), it will open the dialog as shown below:

• Image to export

• Option to add pre and post images Check this option to add 2 pre images and 1 post image to the report.

• Information about the image including camera name, date and time of the images and which operator has exported the image

• Comments field: Enter some comments.

• Path and filename: Target location for report, click ’…’ button to change path and filename.