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]]> Onvif Device Manager Complete Installation Guide, ONVIF Device Manager is a software application used to administrate network video servers and cameras within CCTV systems. The User Guide describes the product installation, video encoder, network and analytics configuration, the software update and troubleshooting. Thus, the document is intended for the personnel responsible for administrating CCTV systems and separate network video surveillance devices with the help of ONVIF Device Manager.

1.1System Requirements
• Windows XP SP3 operation system (or higher; Windows 7 recommended)
• Microsoft .NET Framework 4
• 1 Gb RAM (2 Gb recommended)
• 40 Мb of free drive space

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1.1ONVIF Device Manager Setup
1.Download  onvifdm.msi  setup-file    from    Synesis (http://synesis.ru/ru/surveillance/downloads)  or    SourceForge (http://sourceforge.net/projects/onvifdm/) web site.

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2.Run onvifdm.msi.

Setup Wizard will check if Microsoft .NET Framework 4 is installed to the computer. If it is absent, the following message is displayed.

 

Onvif Device Manager Complete Installation Guide

Read More : DW Spectrum Full User Guide

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3.Click Yes. You will be redirected to http://www.microsoft.com/.
4.Download dotNetFx40_Full_setup.exe and install .NET Framework according to the setup instructions.
5.After Microsoft .NET Framework 4 setup run onvifdm.msi again.
6.Windows User Account Control may ask for the permission to continue the installation. Click Yes.
7.To complete ONVIF Device Manager installation process, click Close.

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1.2Starting ONVIF Device Manager
1.Launch ONVIF Device Manager from he desktop or Start menu.
2.During the first launch, Windows Firewall may ask for the permission to open access to the network for onvifdm.exe. Click Allow access.

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3.After ONVIF Device Manager has been launched, your device is automatically detected and displayed at the end of the device list on the left. If the device has not been detected automatically, check the connection and click Refresh.

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4.To make sure the device is selected correctly, check live video snapshots from the active video channels. If the snapshots are not displayed, check Enable snapshots in Application Settings ( button).

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2.1Video Server Identification
1.Click on the device.
2.Select Identification at the top of the menu list.
3.Check that Device ID value coinsides with its serial number.
4.Fill in Name and Location fields.
5.Click Apply. Your settings are saved.

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Identification tab contains URI parameter necessary for connecting the device to a video management system.

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2.2Time Settings

For correct functioning of access management system, it is necessary to synchronize the time on the device and on the user’s computer. If the device is equipped with a real-time clock with independent power supply, the time is synchronized automatically.

For video servers and cameras not equipped with an RTC-clock or independent power supply, it is necessary to select Synchronize with NTP server option. Otherwise, in case of power cut the time on the device is reset, and it is impossible to access the device from the PC.

2.3Network Settings

Select Network Setting from the device menu. By default, the settings are the following.

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2.3.1Settings for a Network with DHCP Server

Nowadays, most networks are equipped with a DHCP server which automatically assigns an IP-address to devices connected. In this case fields IP Address, Subnet Mask and Default Gateway are filled automatically and uneditable.

1.Host name, DNS and NTP servers can either be received from DHCP or entered manually. Select the option you need.
2.After all the settings are selected, click Apply.
3.Wait until the devise reboots.
2.3.2Settings for a Network without DHCP Server

If the network has no DHCP server, the device IP address is determined automatically via ZeroConf protocole (Enable zero config option is checked by default).

1.In computer’s network settings select Receive IP address automatically. (If a static IP address is selected, the video server will not be shown in the device list as belonging to another network).
2.In order to assign the device a static IP address (eg., in a network without DHCP server), select Off in DHCP dropdown. After that fields IP address, Subnet mask and Default gateway are possible to edit manually.
3.Fill in fields Host name, DNS and NTP servers manually.
4.Specify other settings and click Apply.
5.Wait until the device reboots.
2.3.3Discovering device in a network

To make device function without being discovered in the network, select non discoverable option as ONVIF discovery mode.

To make it visible in the list select discoverable.

2.3.4Additional Settings

In most cases a video analytical device is connected to a local network and has a local IP address. In order to get access to the device beyond the local network, or to connect it directly to the Internet, the following settings are necessary.

1.Go to Web page to Network tab.
2.Check Enable NAT traversing.
3.Enter Global IP address.
4.Specify NAT ports and click Apply.

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2.4User Management

ONVIF Device Manager supports the following types of users.

Anonymous user is not registered in the system and, therefore, can have unlimited access only to those devices from the list where no users from other categories (“user”, “operator”, “administrator”) are registered. On the devices with at least one abovementioned user, anonymous user has right only to view time settings.

Administrator has access to all application sections and features, the rights to reboot the device, reset the settings and update the firmware, create other users with different access rights.

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  The first user on the device must be created as Administrator.

For the differences in Operator’s and User’s access rights (by default), consult the table on the following page.

CHANGE – the right to change current and create new settings.

VIEW – the settings are not hidden, but it is not permitted to change and create them.

HIDDEN – Certain settings or even the whole section is hidden.

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Application section or feature

Operator

User

Identification

VIEW

HIDDEN

Time Settings

VIEW

VIEW

Maintenance

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Configuration backup

HIDDEN

HIDDEN

Configuration restore

HIDDEN

HIDDEN

Soft factory reset

HIDDEN

HIDDEN

Hard factory reset

HIDDEN

HIDDEN

Device Reboot

CHANGE

HIDDEN

Firmware update

HIDDEN

HIDDEN

Network Settings

VIEW

VIEW

Users

HIDDEN

HIDDEN

Certificates

VIEW

VIEW

System Log

HIDDEN

HIDDEN

Relays Settings

CHANGE

VIEW

Web Page

CHANGE

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Events (including filter management)

CHANGE

CHANGE

Live Video (including rtsp-link)

CHANGE

CHANGE

Video Streaming

CHANGE

VIEW

Analytics

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Object tracking

CHANGE

VIEW

Depth calibration

CHANGE

VIEW

Service detectors

CHANGE

VIEW

Antishaker

CHANGE

VIEW

Annotation settings

CHANGE

VIEW

Rules

CHANGE

VIEW

Metadata

CHANGE

VIEW

Profiles

CHANGE

VIEW

Settings (Kipod Server)

CHANGE

VIEW
2.4.1Creating Users
1.To create a new user go to User management tab and click Create.

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2.In the next window specify User name, password (2 times), and his role in the system (administrator, operator or user). Click Apply.

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The first user on the device must be created as Administrator.

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The following message is displayed, and the user is added to the list.

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To edit user data, use Modify button. To delete a user, click Delete.

2.4.2Login
1.After launching ONVIF Device Manager, enter user name and password in the corresponding fields at the left upper corner of the window.

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2.To remember login and password for the next application launch, check

Remember before logging in.

2.4.3Viewing Device User Data

Administrator can view the data about device users.

1.Open System Log tab.
2.Select Access as log type and click Get.

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3.To save the log to a separate file use Save button at the right corner.
2.4.4Changing Default User Settings

The list of rights assigned to each user category is possible to edit. For this purpose, device settings are saved in a text file containing program code. The file is edited and imported back to the system.

We strongly recommend that this operation is fulfilled by qualified personnel or our customer service specialists.

1.In order to save the current user settings to a file, go to User Management

tab.

2.Click Backup in Policy section. File save dialogue will open to save the current settings to a .txt file.

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3.Edit the file the way you need.
4.In order to upload the edited file, click Restore and select the file on your hard drive.
2.5Certificates

Safety certificates allow you to transfer data via a safe connection.

2.5.1Certificate Upload
1.To upload a certificate click Upload.
2.Select the certificate file from your hard drive (.pem).
3.Enter certificate name and click Upload Certificate.

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4.Check the certificate and click Apply.

5.For the correct functioning of the certificate, go to Network Settings and enable HTTPS protocole.
6.Click Apply to save the settings.

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2.5.2Deleting a Certificate
1.Disable HTPPS protocole in network settings.
2.In Certificates tab check the certificate and click Delete.
2.6Relays Settings (optionally)

Relays tab contains information on all the relays connected to the device.

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To configure a relay, perform the following actions:

1.Select a relay from the list on the left.
2.Set relay mode, idle state and delay time.
3.Click Set.

To activate or deactivate the relay use the corresponding button.

2.7Web Page

The appearance and functionality of the web page depends on the device connected and its manufacturing company. For this reason, this section cannot be described within the current document.

Functionalities of devices by Synesis represented on the web page are described in relevant sections of the User Guide.

To open the web page in a separate browser, check Open web in external browser in Application settings ( button).

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2.8Recording to a Removable Storage Device
2.8.1Recording Settings
1.Go to Web page to Recorder tab.

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2.Connect a USB storage device to the video server and wait until its status changes to Ready.
3.Select recorder activity type for each video channel: Continuous or Event.

Continuous recording is performed in continuos mode regardless to video analytics events. When the removable storage memory is full, the oldest recordings are removed automatically, releasing space for the newer ones.

Event recording is triggered by a video analytics rule, pre- and post-recording time comprising 10 seconds.

4.If one of the channels does not require recording, select Disabled in

Recorder activity.

5.Click Apply to save the settings.
2.8.2Recorder Report

To get the recorder report, use the link in the upper line.

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2.8.3Sending Recording Notifications

The system allows sending notifications about the recording to an e-mail specified.

1.To confugure notification sending, go to Mailer tab in Web page.
2.Specify SMTP server name, user name and password (the same as for sender’s e-mail), mail sender and recipient.
3.To save the settings, click Apply.

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2.9Events
2.9.1Section Settings

This section allows viewing all the events registered by the device in text mode.

1.To enable Events section on the device, check Enable events subscription in Application settings (checked by default). To access Application Settings, click .

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2.From the dropdown select event subscription type. By default PullPoint if available is selected.
3.Selecting Only Base Subscription, specify port number.
4.To save the settings, click Apply.
2.9.2Metadata Configuration

To  optimize  separate  events  search,  the  application  supports  Metadata Configuration.

1.In filter expression settings select expression type and enter the expression

to create a filter.

2.Click Add filter. The filter will appear in the filtes list on the left.
3.To specify the filter details unfold More details section.
4.In Prefix list only those prefixes are available which are used in the current

.xml document. In order to be able to create prefixes manually, check Use extended filter editor in Application Settings (, see the previous picture).

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For  detailed  filter  management  rules  consult  ONVIF  specification http://www.onvif.org/specs/core/ONVIF-Core-Specification-v220.pdf, chapters

9.5.5 and 9.7.3.

3..Managing video
3.1Application Settings

The application provides several video transmission settings, common to all the devices connected.

1.Check Show video playback statistics to display this parameter within the video frame (frame per second frequency for rendering and decoding).

2.In order to enable this option, check it in Application settings ( button).
3.Set Video rendering fps.
4.From the dropdown select Video streaming transport. This parameter denotes, via which protocol ONVIF Device Manager receives video stream from netwok video transmitter (NVT).
5.Set the necessary values and click Apply.

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3.2Additional Settings (optionally)

The application allows choosing video standard for each channel. For better video reception quality, the standard on the channel and on the video camera should coincide. For example, the camera transmits analogue video via NTSC. For correct video reception, it is necessary to set NTSC video standard on the receiving channel.

1.To configure video channels, go to Web page, Video inputs tab.
2.Select video standard for each channel (PAL or NTSC) and select Apply.

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3.3Channel Configuration (optionally)
1.Go to Settings of the selected video channel.

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2.Select the receiver from the dropdown.
3.In Uri-field paste rtsp-link to the video, copied from the network device transmitting or processing live video (IP-camera, video-encoder).
4.Specify video resolution.
5.Check Enable control.
6.Click Apply.
7.Go to Live video section.

Here you can see the video, the link to which you have specified.

3.4Video Streaming (optionally)

This section allows you to configure the following parameters of displaying video:

Encoder and resolution (pixels) of the video (selected in the dropdown).

Frame rate (frame per second) denotes how many frames per second are captured by the video camera connected to the device. This parameter is uneditable and shown just for information.

Encoding interval (number of frames) denotes at which rate the frames coming from the camera are encoded. For example, when encoding interval comprises 25, it means that 1 frame from 25 captured per second is encoded and transmitted to the user. The maximum value reduces the load to the channel, but may cause skipping information from the frames that were not encoded. Reducing encoding interval will increase the frequency of picture update, as well as the load to the channel. The parameter is set with the help of slider bar.

Bitrate limit (kbps) is the amount of information required to play one second of video. The less the bitrate is, the less the final video file size will be. But when the bitrate is considerably reduced, the program will have to use stronger compression algorithms, which reduces video quality, too. The value is entered manually or with the help of spin box.

Quality is the parameter which enables to reduce the load to the channel by means of reducing the picture definition. The parameter is set with the help of slider bar: the left most position corresponds to the highest picture definition, the right most to the lowest load to the video channel.

GOV length is possible to edit only in case the encoder is Н264. This parameter denotes the length of picture group between the two key frames. The higher this value is, the less is the load to the network, but the quality of the video is affected. The value is entered manually or with the help of spin box.

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Set the necessary values and click Apply.

4..Video analytics Configuration
4.1Default Annotation and Analytics Configuration.

ONVIF Device Manager has default annotation and analytics settings and is ready to use with any device. It is possible to view the settings with a double- click on Annotation Module Default Annotation and Analytics Module Default Analytics respectively.

To modify analytics module, click on Analytics Module Default Analytics and then click Modify.

4.2Object Tracker Configuration

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1.Specify the region where object tracking should be applied. For this, move the sides of the red rectangle by dragging its corners with the mouse left button.
2.In order to create additional corners, double click on one of rectangle sides in any place. Holding mouse left button, move the new point to the necessary position until a new polygon corner is formed. The same way create other polygon corners.
3.Position the polygon so that its borders correspond to the tracking region.
4.Check Enable object tracker to make other parameters editable.
5.Set necessary contrast sensitivity by moving the slider. This value denotes how contrastive an object should be to be detected against the backround. For example, at high contrast sensitivity a peson in dark clothes is more likely to be detected against dark background.
6.By moving the slider, set displacement sensitivity. It denotes which distance a person or vehicle should cover in the video to be detected as a moving object. At high displacement sensitivity, a short distance is enough for detection.
7.Video analytics can be configured to track only objects moving in a certain direction. For this, select the directions you need at the octangular figure on the left. The selected directions turn gray after a mouse click.
8.To select all the directions at once, use All button. None button diselects everything.
9.To save the settings click Apply.
4.3Depth Calibration

Calibration allows relating object sizes in the video with their real sizes. ONVIF Device Manager supports two types of calibration.

4.3.1Height Calibration

This calibration type requires specifying the following parameters:

• Camera matrix format
• Focal length, mm
• Marker real height, cm
1.Open Depth calibration tab in Analytics section.
2.Select Height Marker calibration type.
3.Select an object in the video that has equal height at its different parts (eg., a fence). It is important to measure the height from the ground.
4.Set both markers against objects of the same height (see the picture). Marker height can be changed by dragging its upper and lower points (the cursor assuming the form of a vertical arrow).

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5.To move the marker, drag it to the necessary position with the mouse left button.
6.Fill in the necessary fields under the video: from the dropdown select matrix format, specify focal length and height of the real object related to the markers.
7.Save the settings by clicking Apply.
4.3.22D-Calibration

Does not require specifying matrix format and camera focal length. For this calibration type it is necessary to specify height and width of the real object (mm) shown in the video at different distance from the camera. The easiest way is calibration by a person’s picture.

1.Select 2D-marker.
2.The person stands within camera view in the background. The first 2D- marker should be positioned in such a way that vertically it corresponded to the person’s height and horizontally to the space he takes.
3.The first 2D-marker remains in the same position. The person moves to the foreground within camera view and stands in the same position as the first time. Place the second marker the same way as the first.
4.Fill in the parameters under the video: real object width and height (mm).
5.Save the settings by clicking Apply.

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4.4Настройка сервисных детекторов
1.Go to Tampering detectors tab in Analytics section.
2.Check situations that require automatic notification.
• Camera redirected
• Camera obstructed
• Image too dark
• Image too blurry
• Image too bright
• Image too noisy

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3.Save the settings by clicking Apply.
4.5Antishaker Settings
1.In Antishaker tab check Enable Antishaker.
2.In the video select a region containing typical scene elements against which the camera should be stabilized (road, columns, fence). For this, holding left mouse button move the blue rectangle corner points until it is reduced to a needed size.
3.Some moving elements like large vehicles and shaking trees can be present in antihaker zone. But it is highly recommended to exclude elements certainly not suitable for stabilization, like black video frame or the sky.

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4.Save the settings by clicking Apply.
4.6Annotation Settings
1.In Analytics tab in Available modules section select Annotation Module Default Annotation and click Modify.
2.In annotation window select elements to show in the video.
• Annotate moving rects
• Annotate speed
• Annotate time stamp
• Annotate system information
• Annotate channel name
• Annotate tracking
• Annotate user region
• Annotation rules
• Annotate calibration results

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3.To save the settings, click Apply.
4.7Configuring Analytics in Text Format

image43 283w696hAlongside with the described ways of configuring analytics and annotation, the application provides an alternative way of configuring with disabled video plugins.

This way is used to configure analytics on devices by certain manufacturers, like Axis, or in case it is necessary to configure parameters absent in video plugin.

1.In order to enable this way of configuration, uncheck Enable pugins in Application settings ( button).
2.Go to Analytics tab of the selected channel.
3.Check necessary options and set exact number values in the relevant fields.
4.Annotation and Rules are configured the same way with disabled plugins.
4.8Additional Video Analytics Settings

Besides configuration in manual or text format, the application supports analytics configuration via the file containing program code.

It is strongly recommended that this type of configuration is performed by specially trained personnel, as incorrectly changed parameters can damage the system.

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1.Go to Web page to video analytics tab.
2.In Extended paramenters section download the source file of each channel by clicking Download. The file is saved to your hard drive.
3.Edit the file the way you need and save the changes.
4.Click Browse on the relevant channel and select the edited file from the hard drive. Click Apply. The status will change from Default to Changed.
5.To remove the edited file from the system and restore the default settings, click Delete.

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5..Video Analytics Rules
5.1Tripwire Rule

A tripwire rule means defining a tripwire in tracking zone, crossing which in one or both directions is regarded as an alarm event. For example, the tripwire is drawn in the driveway to the yard. An event is generated each time a person or vehicle come into the yard.

1.Go to Analytics tab of the selected video channel.
2.Click Create in Available Rules section.

3.In the next window specify the rule name.
4.In Type dropdown select Trip Wire Rule.

5.Click Continue.

A video frame will open with a red line in the center of the screen. Here you can define the rule settings.

6.Move the line by dragging its end points until it reaches necessary length and position.
7.Define in which directions crossing the line is meaningful. For this purpose, click on one of the arrows in the middle of the line. When crossing the line in this direction, an alarm event is created. When both directions are selected (two arrows are marked), the event is registered in all the cases of crossing the line.

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8.To save the settings, click Apply.
5.2Region Rule

A region rule enables you to set a region and allow or forbid certain actions inside it. Depending on the settings, an alarm event is generated each time the rule is violated.

1.To create a region rule go to Analytics tab of the relevant channel.
2.Click Create in Available rules section.
3.In the next window specify the rule name.

4.In Type dropdown select Region Rule. Click Continue.

The video frame will open, where you can define the rule settings.

5.In the center of the frame there is a red rectangle. You can change its size and shape by dragging its corner points with the left mouse button until it covers the rule region (if the rule region is tetragonal by shape).
6.In order to add another corner (in case the rule region has the form of a polygon with five or more corners), double click on one of its sides in any place to form a new point. Drag it to form a new corner of the polygon.
7.Create other polygon corners and align its sides with the borders of the rule region (see the picture below).
8.Under the video check the options the analytics should react to in the rule region.
9.Motion tracks moving within the region.
10.Loitering means someone’s walking around a place during a certain time, or insignificant moving at a low speed. In order to detect such behaviour, check Loitering and specify its time.
11.To detect runnig within the region, select Speeding over… with specifying speed and time.
12.To generate an event when an object was abandoned withing the rule region check Abandoned item.
13.Save the settings by clicking Apply.

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6..PTZ-Camera Control

ONVIF Device Manager is optimized to control a Pan-Tilt-Zoom camera. While connecting the camera, follow the manufacturer’s instructions. The correctly connected camera is displayed in the device list.

6.1Common Settings
1.Go to Web page to PTZ Node.
2.Default PTZ Speed including Pan min, Pan max, Tilt min and Tilt max

correspond to PelcoD standard. Change the settings, if necessary.

3.Specify PTZ-node address for each channel (number value). Zero value is also an address, it does not mean absence of device.
4.To save the settings, click Apply.

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6.2Camera Movement Settings
1.Open PTZ control tab.

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2.Adjust camera position with the help of arrow buttons in the center of the screen and zoom buttons at the right top corner. This view will be used as home position.
3.Open Quick Settings section in the right lower corner of the screen.
4.Click Set Home.

The camera will turn back to this position each time you click Home in the left part of the screen.

5.The same way set additional camera position. In Quick Settings section enter the name of the camera new position and click Set Preset. The preset is displayed in the list in the left part of the screen.
6.In order to set the camera in preset position, select it in the list and click Go to. The camera will automatically turn to this position.
7.In Quick Settings section set tilt, pan and zoom speed.
8.Select camera move type: relative or absolute. For absolute move the exact final position is specified, for the relative – the final position is calculated basing on the current camera position.
7..Profiles Management

Profile is a complex of the following settings:

• Video Source Configuration
• Video Encoder Configuration
• PTZ Configuration
• Video Analytics Configuration
• Metadata Configuration

The application allows creating profiles of different configuration, eg., a profile without video analytics, only transmitting video, or a profile supporting PTZ configuration for a separate camera. Disabling unused functions helps unload video transmission channel. To change configuration, it is enough to select another profile without changing the settings manually.

By default there are two profiles for H264 and JPEG encoders.

1.To create a new profile, click Create in Profiles tab.

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2.In the next window specify the profile name and check audio and/or video source configuration.
3.Configuration of the checked source will be included in the profile. Uncheck audio configuration to reduce the load to the channel (eg., in case your device does not transmit audio).

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4.To continue profile configuration click Edit.
5.In the next window check profile components you need.

6.In the right column default configuration is described. To view and change default configuration settings, click on the gray button in the corresponding line.
7.In the left window highlight a setting and click Select. The details will show in the window on the left.

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8.The same way select and configure other profile components. Click Apply.
9.After the profile settings are configured, select it in the list on the left.

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All the profile components will appear in the configured channel menu.

10.To delete a profile from the list, highlight it and click Delete.
8..Metadata

Metadata is text information associated with a video analytics event. To view it, open Metadata tab of the relevant channel.

In Metadata details you can view detailed information on the selected metadata fragment.

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For Metadata configuration see the picture below.

For  detailed  rules  of  filter  management  consult  ONVIF  specification http://www.onvif.org/specs/core/ONVIF-Core-Specification-v220.pdf, chapters

9.5.5 and 9.7.3.

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9..Maintenance and troubleshooting

This document provides only the easiest ways of troubleshooting. If you are not sure you will manage yourself, consult our support service (support@synesis.ru phone.+7 (495) 660-77-47)

Information on what may have caused the trouble in the application is contained in System log.

1.In order to get the information about the operations on the device, go to

System log tab.

2.Select System as log type and click Get.

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3.To save the information into a separate file (.txt) and click icon.
9.1Configuration Backup

Configuration backup allows restoring the correct settings in case they have been damaged, reset or lost after the device break down. It is possible to back up all the settings, except video stream processing parameters that are stored in the form of profiles.

1.To save the current settings, go to Maintenance tab.

2.Click Backup in Configuration line. You will be offered to save the settings into a separate file with .backup extension.

When necessary, you can import the backup file with the help of Restore

button.

9.2Configuration Backup in Packet Mode
1.In order to restore configuration on several devices simultaneously, click button in the right top corner and select Batch settings restore ( button in Background tasks window).

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2.In filters select the device manufacturer, model and firmware version.

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3.Check only the devices requiring settings restore and click Batch Upgrade.
4.In the next window select the backup file.
5.Settings restore will start in the background mode.

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6.After the restore is completed, the following message will appear.

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7.In order to clear the list, click Remove all finished tasks.
9.3Firmware Upgrade (for devices by Synesis)
9.3.1Firmware Upgrade for a Single Device

Firmware version is regularly upgraded and is available to download from Synesis website (http://synesis.ru/ru/surveillance/downloads).

1.Download a file from Synesis web-site (with .bin extension), corresponding to your device.
2.Click Upgrade at Maintenance tab.

The following message is displayed:

3.You can switch the process to the background or check automatically close when finished option.
4.After the process has been finished, the following message is displayed.

.

Firmware update does not affect video analytics settings and other functions, so recurrent device configuration is not required.

9.3.2Firmware Upgrade in Batch Mode

ONVIF Device Manager allows upgrading the firmware in batch mode for all the devices connected.

1.Click icon in the top right corner to open Background tasks window.

image71 331w251h

2.In Backgroud tasks click .
3.In filters select manufacturer and the model of devices to upgrade.

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4.Leave checked only those devices in the list that reqire upgrade.
5.Click Batch upgrade. The upgrade will start in batch mode.

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image74 269w161h

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6.In order to cancel firmware upgrade, click Cancel all running tasks. After the upgrade is complete, the following message will appear.

image75 320w190h

7.To clear the list, click Remove all finished tasks.
9.4Device Reboot

Device reboot can help repair insignificant faults of video analytics or other functions, caused by hardware failures. When you need to solve a problem with your device individually, it is recommended to reboot it first.

Click Reboot in Maintenance tab. The following message is displayed.

After the reboot the device appears in the list on the left.

9.5Soft Factory Reset

During soft reset all except the network settings are discarded. Soft reset is applied in cases when the network is configured correctly, but the rest of the settings should be discarded.

Click Soft Reset at Maintenance tab. After reset the following message is displayed.

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9.6Hard Factory Reset

During hard factory reset all the settings are discarded. If your network settings do not coincide with the default application settings, you will have to configure the network again.

Click Hard Reset in maintenance tab. After the reset the following message is displayed.

]]> https://www.dvrcms.com/onvif-device-manager-complete-installation-guide/feed/ 0 Imou Life App Setup and User Guide https://www.dvrcms.com/imou-life-app-setup-and-user-guide/ https://www.dvrcms.com/imou-life-app-setup-and-user-guide/#respond Wed, 16 Aug 2023 19:45:36 +0000 https://www.dvrcms.com/?p=4539 Read More

]]> Imou Life App For PC Free Download On WindowsWith the evolving market of CCTV camera, we have brought the Imou Life App for PC. This application is available to access the live streaming from the Imou video surveillance system for the user clients on their PC or smartphone. The application has many unique as well as essential features and functions for its user clients.

Along with the download of the CMS, we have also elaborated information about the app’s functions as well as features. The article also covers the details related to the process and method of installation in an elaborated way to help the Imou video surveillance system user clients connect their CCTV camera on their PC without any technical difficulty.

This is a leading brand for home security cameras manufactured by Huacheng Network Technology Company. The company is dedicated to providing the best video surveillance system and product in the global market. The company also provides many sophisticated and advanced security solutions to businesses.

Imou Life App For PC Free Download On Windows 7/8/10 OS 

Along with the information on the CMS software we have also provided the free download of the application for Windows, Android as well as the iOS operating system. Apart from the download, we have also discussed the installation details of the software for our readers and clients to help them in linking the video surveillance system with the application on their PC.

Imou Life App Logo

Imou Life Logo

Therefore, read the whole article carefully to learn more about the software’s functions and details of the installation steps covered in this article. We have provided the download of the CMS below in the article. The article has briefed much other useful information related to this app.

What is Imou Life Windows Application?

Huacheng Network Technology Company has developed and rendered the application for its user clients to help them connect their video surveillance devices on their PC or smartphones without any technical difficulty. The application is provided for the Windows, Android, and iOS operating system user clients for free.

Information & Details About The Functions Of The Application

We have elaborated the information related to the functions and of the CMS software in detail for our clients to help them learn in detail about the CCTV camera software. With this information, the user clients will be able to learn more about the software’s function and tasks that are performable by the user clients on their PC as well as on smartphones.

Below we have listed the details about the functions for our clients:

•Better user interface for the clients.
•Access live video streaming from CCTV cameras in real-time.
•A two-way communication facility is also provided.
•Encrypted video and audio transmission.
•Motion and Alarm push notifications.
•Share access permission.
•Share recorded videos and captured images.
•Start a built-in siren in the camera.

Details About The Minimum System Requirements of the Software

Here this section of the article has dealt in detail about the minimum system requirements of the application for the Windows, Android, and iOS operating system user clients. These details very essential while installing the application on any respective operating systems of the PC or smartphone. The operating system must fulfill this requirement to run the application without any difficulty.

Below we have provided the tabulated form to elaborate the system requirement details:

Windows OS Requirements

Android OS Requirements

iOS Requirements

Windows 7 or later version of Windows is needed

Android 5.0 or later version is required

iOS 9.0 or the latest version of iOS is required

150 MB of free space is required

93 MB of free space

Vary as per the device.

Version 2.1.5.1111

App’s Version 5.5.1

App’s Version 5.5.0

Minimum 3 GB RAM

3 GB RAM is needed

 3 GB RAM at least

Download Imou Life for PC

We have provided the free download of the CMS software Windows OS user clients for connecting the Imou CCTV cameras on their PC to access the live view. The download file is the compressed format use decompression software before starting the installation. The download of the application is provided below in this section of the article.

Download For PC

Install The CMS App for Android OS Free

We have provided the download link of the application for the Android smartphone user clients. The download is available for free from the link provided below. Just click the link to proceed to download and install the software on the mobile phone to access the live view.

Free Download App For Android Smartphone

Download Application For The iOS (iPhone & iPad)

The app is also available for iPhone and iPad users to provide access to the Imou video surveillance system. The download of the app is provided below in this section of the article. Click the link to proceed to download the software for free on the iPhone and iPad.

Free Download CMS client for iPhone

Imou Life App Available for Mac

The company has not developed any software for macOS user clients to provide access and connect the Imou security camera setup on macOS. Also, the company has not provided any details of whether the application will be available for Mac OS or not.

Installation Procedure of the installation the App for Windows & Mac OS

To start the installation first extract the download file using a file decompressing tool. The open the file and double-click the installation file to start the installation wizard. Then follow the steps and guidelines provided below:

Read More : Installing DW Spectrum

1. Begin the Process To Install on PC

The installation wizard screen will appear on the screen, click the option “Install now” to start the installation.

The installation wizard of the Imou app

The installation wizard of the Imou app

The installation progress will start on the screen.

The progress of installation

The progress of the installation

When the installation is completed, click the “Experience now” button to start the application.

The installation of the software is completed

The installation of the software is completed

2. Logging into the application

When the application starts, the new user must click on the option “Register” button.

Login screen of the Imou CMS

Login screen of the Imou CMS

The web browser will open, enter the details as asked below in the field to create an account. Then click on the “Register” button.

Create an account on the app

Create an account on the app

2. Log on to the software

The log-in window will appear again on the screen of PC, enter the email ID and password then press the “Login” button.

Enter the log in credentials

Enter the login credentials

The firewall alert notification will appear on the screen, select all options with tick mark sign and then press the “Allow access” option.

Allow access from Windows firewall

Allow access from Windows firewall

The home screen of the software will appear on the screen, click the “+Add Device” button to add a new camera.

Home screen of the Imou Application

The home screen of the Imou Application

There are two options to add a device, either by search on the LAN network or by entering the device serial number. Choose the method that is better for the users.

Add as well as link the device with software

Add as well as link the device with software

3. Live view on the application

After adding the device to the application, go home and double click on the add device. Here we have provided the sample live view from the Application below.

Imou Life App for Windows

Sample of a live view from Imou Life App for Windows

Conclusion

We have discussed in detail the subject “Imou Life on the PC Free Download On Windows 7/8/10 OS“ in the elaborated way to explain every aspect of the CCTV camera software to help our clients to connect and link the video surveillance system on their application. The application is available for free to download on Windows, Android, and iOS operating systems.

Unfortunately, the company has not provided the application for the macOS operating system. There are neither no updates on whether the CMS software will be available for macOS user clients in the future. We covered the details related to the installation procedure of the CMS in detail for our clients and readers to help them connect their CCTV camera with the application.

We will expect that the article has served the purpose to provide the details about the CMS software. For any further query please contact us in the comment section below.

.

]]> https://www.dvrcms.com/imou-life-app-setup-and-user-guide/feed/ 0 How to connect Bullet Lite to the "Imou Life" app nonadult Reolink Client setup and user guide https://www.dvrcms.com/reolink-client-setup-and-user-guide/ https://www.dvrcms.com/reolink-client-setup-and-user-guide/#respond Tue, 15 Aug 2023 06:54:45 +0000 https://www.dvrcms.com/?p=4428 Read More

]]> Reolink Client setup and user guide, Reolink Client is an easy-to-use security camera system surveillance software. It enables you to locally or remotely access your IP cameras and NVRs on Mac computers. You can monitor and watch live streaming of your home and business anywhere and anytime. It allows you to get 24/7 continuous recording in your computers.

1.Client Introduction

Get live streaming, play back clips, customize motion detection and more. Connect with your loved ones whenever and wherever you are.

Download the client: https://reolink.com/software-and-manual/

Note:

System requirement: Windows 7 or later and Mac OS 8.0 or later

2.Set up the Camera

How to Initially Set up Battery-powered Cameras via Reolink Client (New Client)

Step 1. Power on the camera and wait for the voice prompt: Camera has been started up. Please run Reolink App, add the camera and set it up.

Step 2. Click “+” icon on the top right corner, choose UID and type in the UID of the camera, and then, click Add to set it up.

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Step 3. Click OK.

Step 4. Check Connect to WiFi, then click OK.

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Step 5. Type in the WiFi information to configure WiFi for this camera. Please make sure that you enter the correct WiFi password.

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Note:

Currently, the battery-powered cameras (except Argus 3 pro) only support 2.4GHz. It will not be able to connect to any Wi-Fi with 5GHz wireless frequency.

Step 6. A QR code will be generated and displayed on the screen of your PC. Please aim the camera at the QR code on your PC at a distance of about 20cm (8 inches) to let the camera to scan the QR code.

Step 7. When you hear the voice prompt “Scan succeeded“, click Finish to wait.

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Step 8. After you hear the prompt “Connection to the router succeeded“, you can create a password and edit the name for the camera. After that, the initial setup process is finished.

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Read Next : Qcam SmartClient Player User Guide

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How to Initially Set up 4G Cameras via Reolink

Client (New Client)

Install the SIM card and power it up, then you may start the initial setup when you hear the voice prompt “Network connection succeeded“.

Step 2. Click “+” icon on the top right corner, choose UID and type in the UID of the camera, and then, click Add to set it up.

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Step 3. Click OK.

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Step 4. You can create a password and edit the name for the camera. After that, the initial setup process is finished.

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How to Initially Set up WiFi Cameras via Reolink

Client (New Client)

Note:

For the initial setup, please power on the camera by a DC power adapter and also connect the camera to your router LAN port with an Ethernet cable, and then follow the steps below to set up your camera. Please make sure that your camera and your PC are in the same network.

Step 1. Launch Reolink Client, click “+” icon on the right top corner, then the Refresh icon, and then choose the device you want to add.

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Step 2. Please type in the camera’s username and password, then click Login to log in to the device. The default username is “admin” and the password is blank (no password).

-  □ X

reslink  Live View Playback  □ â O

Device Login  X

Picture 10 216w140h

<  ►>  4 S %

My Device  ©

If you want to modify the WiFi settings of the camera, please follow the steps below:

Step 1. Go to Device Settings > Network.

Step 2. Please select the SSID (network name) of your router that you would like to connect and type in the WiFi password. Please make sure you type in the correct WiFi password, and note the distinction between uppercase and lowercase letters, and special characters. Then, click Connect to save the setting.

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After connecting the camera, you can unplug the Ethernet cable of the camera, and it will connect to the WiFi network.

How to Initially Set up PoE Cameras via Reolink

Client (New Client)

Note:

The setup steps of PoE cameras are the same as those of WiFi cameras, but the PoE cameras can be powered up by a PoE switch, a DC power adapter or an NVR. And they cannot be set for WiFi connection.

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How to Initially Set up NVR or NVR Kits via

Reolink Client (New Client)

Step 1. Please plug the LAN port at the back of your NVR into your router with an Ethernet cable to access the internet.

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Step 2. Click the “+” icon, select UID, then fill in the blank with the UID of NVR.

– □ x

f©®link  Live View Playback  El □ a O

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Scan Device(s) in LAN IP/Domain UID  X

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UID Type Here

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Connected  < M ►<  ♦ ® **

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Step 3. Please create device password then click Next.

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Step 4. Create device name then click Finish.

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Read More : DW Spectrum Full User Guide

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3.View Your Camera

Live View

Here is the brief introduction for the buttons on the Live View page of Reolink Client:

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Display Settings

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Lights and LED

Status LED

Audio and Light>Status LED

Note:

Status LED is only available for battery-powered cameras and E series cameras.

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Infrared Lights

Audio and Light > Infrared Lights

You can choose Auto or Stay Off.

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Spotlight

Audio and Light>Spotlight

You can manually adjust the brightness of the spotlight, and if the Night Mode is enabled, you can choose Auto or On as schedule.

Note:

This is only available for Reolink Lumus, Argus 3, Argus 3 Pro, E1 outdoor, RLC-811A, RLC-823A and Reolink Duo cameras.

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4.Alarm and Detection

Set up Motion Detection

Motion Detection

Motion Detection Zone

Device settings > Detection Alarm > Detection Zone > Click Set Up.

Settings

01 811a-out

Detection Alarm

Camera

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o Surveillance

Network

Detection Zone

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Sensitivity

Motion Detection v

Smart Detection v

Tolerance

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Object Size

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Click Pen to create a zone over the area that you don’t want to receive alerts about. Please don’t forget to click the Save button to save your settings.

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Sensitivity

Device settings > Detection Alarm >Sensitivity.

Select Sensitivity to set 4 time periods and Other Period and corresponding

sensitivity.

Note: You can adjust the sensitivity from 1 to 50 by dragging the slider. The higher

the value is, the more sensitive the motion detection will be.

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For cameras supporting smart person and vehicle detection, you can also set the sensitivity for smart detection.

For smart person detection, you can adjust the sensitivity from 0 to 100 by dragging the slider, and the same is true for smart vehicle detection.

Tolerance

Alarm will be triggered only after the detection object stays in detection areas longer than the set time.

Note:

This setting is only available for the camera supporting the smart person and vehicle detection.

X

Settings

D Camera

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O Surveillance

© Network Settings

fl Storage

O System

Smart Detection

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Camera at high sensitivity detects moving objects with low-similarity
appearance to persons.

100

S •  0

Tolerance

Alarm will be triggered when a detection object stays in detection zone longer than the set time.

Os

a.

Os

Object Size

Moving objects that are smaller than the minimum object size or larger than the maximum object size will not trigger alarm.

Note:

This setting is only available for the camera supporting the smart person and vehicle detection.

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Settings

a Camera

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Camera at high sensitivity detects moving objects with low-similarity

Display

Stream

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Light

appearance to persons.

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Ş Surveillance

® Network Settings

s Storage

Q System

Tolerance

Alarm will be triggered when a detection object stays in detection zone longer than the set time.

—•  2S

® •  05

Object Size

Moving objects that are smaller than the minimum object size or bigger than the maximum object size will not trigger alarm.

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Setup

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Settings

a Camera

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Camera at high sensitivity detects moving objects with low-similarity

Display

Stream

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Light

appearance to persons.

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Ş Surveillance

® Network Settings

s Storage

Q System

Tolerance

Alarm will be triggered when a detection object stays in detection zone longer than the set time.

—•  2S

® •  05

Object Size

Moving objects that are smaller than the minimum object size or bigger than the maximum object size will not trigger alarm.

Setup

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Object Size

Moving objects that are smaller than the minimum object size or bigger than the maximum object size will not trigger alarm

s Vehicle

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PIR sensor

Device settings > Detection Alarm > Enable Alarm.

Sensitivity

You can drag the slider to adjust the PIR sensitivity.

x

Settings

0 Camera

Display

Stream

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Audio and Light

Info

d Surveillance

© Network Settings

a Storage

O System

Detection Alarm

Enable Alarm

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Sensitivity

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Camera at higher sensitivity detects every small change in the field of view, such as a sneaky person at a distance.

•  80

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PIR Schedule

If you want to set the camera to be triggered by motion at specific times, please click Motion, and select the squares to enable the PIR motion sensor.

Otherwise, please click None.

Then click a to save the settings.

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Settings

a Camera

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Camera at higher sensitivity detects every small change in the field of view, such as a sneaky person at a distance.

80

RF Schedule

Display

Stream

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Battery

Audio and Light

Info

□ Surveillance

® Network Settings

fl Storage

O System

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Set up Motion Alerts

Alarm Email

You may follow the steps below to set an email alert for your device on Reolink Client.

Step 1. Log in to your camera and go to camera Settings > Surveillance > Enable

Email Alerts.

Settings

o Camera

Display

Detection Alarm

0 Surveillance

Buzzer

© Network Settings

fl Storage

O System

Email

Enable Email Alerts

Email Settings —

SMTP Server smtp.gmail com

Enable SSLorTLS

SMTP Port (1-65535)

465

Sender Name

NVR

Sender Address

| type Here

Password

Step 2. Fill in the information required.

Please choose the right SMTP Server, turn on Enable SSL or TLS, and enter the right SMTP Port, Sender Address, Password, and Recipient Address 1. And choose the Email Content, Interval, and Schedule based on your need. Then click Save.

SMTP Server and STMP Port: It may vary depending on your email service provider. If you are using Gmail as the Sender Email, you may leave the default SMTP Server (smtp.gmail.com) and default port (465) unchanged. However, if you set other emails such as Hotmail and Yahoo mail as the Sender Email, you will need to input the corresponding SMTP server & SMTP port.

Sender Address: Input the address of the email that sends out motion alert emails. Password: Input the password of the sender email.

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Recipient Address: Input the address of the email that receives motion alert emails. The recipient address can be the same as the sender’s address. Attachment: Select the content (text, picture or video) to attach to the motion-alert motion email.

Email Interval: Once set, only one motion-alert email will be sent even if the alarm is triggered multiple times during the time interval.

Note:

Once the battery-powered camera goes into standby mode, the email interval setting will be invalid. The motion-alert email will be sent every time the camera is triggered even for the same motion alert.

Email Schedule: Set the time that you want your cameras to send you email alerts. It is currently not available for Reolink battery-powered cameras.

Picture 51 552w444h

Notes:

reolink

Live View

Playback

.

– □ X

□ ■ O

Scan Device(s) in LAN IP/Domain

UID

X

.

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.

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.

Add New

You are adding a battery-powered IP camera! To avoid battery drainage, please reduce the live viewing time

OK

.

.

.

Click the □ b right side of th add new <

<

.

.

Add

«1

Icons

Meanings

£0}

Enter the local settings page

□

Lock/unlock the Reolink Client

X

Exit the Reolink Client

.

Add device

—

Minimize

□

Maximize

.

Resize

.

Shows that motion is detected

.

Take snapshot manually

Öd

Start manual recording

Q.

Clip

<0-

PTZ

’W’

Turn on spotlight

■jjj-

Enable audio alarm

.

Expand NVR device list

£0}

Enter the device settings page

Q

Edit the login information

.

Retry

.

Hide device list

.

Enter the next live stream page

.

Enter the previous live stream page

|

Adjust the volume

.

Divide the screen into multiple windows

.

Enable/disable two-way audio

.

Enter the full screen

(To exit the full screen, right click on the screen or hit ESC on the keyboard)

|~fr

Battery

.

WiFi signal

4G

4G camera

Icons

Meanings

.

Client local settings

r

1

X

128

Settings

.

.

Sharpness

0 Camera

.

.

Brightness & Shadows

.

Color Day Mode

Detection Alarm

Auto  v

Audio and Light

Black & White

D Surveillance

Auto  v

($) Network Settings

Color Night Mode

9 Storage

Manual  v

.

Brightness

O System

.

.

Shadows

.

Default

k  

  J

Options

Meanings

Flip

Turn the image upside down.

Mirroring

Make the orientation of the image to be horizontally reversed.

Camera Name

Set the position that the camera name shows on the screen.

Date &Time

Set the position that the date & time shows on the screen.

Watermark

Display the watermark (shows as the Reolink logo) on the screen.

Anti-Flicker

Turn on the option when devices such as TV screens or lights are flickering.

50GHz: Used for Australia and the UK.

60GHz: Used for the USA and Canada.

Other: Other values except 50GHz and 60GHz Off: Turn off the option

Day and Night

Set different color modes during different times of the day and night.

Color: The camera will display a color image and the mode is usually used in the daytime.

Black & White: The camera will display images only in black and white and the mode is usually used during the night when the IR LEDs are on.

Auto: The camera will automatically switch between Color and Black& White according to the light conditions.

Privacy Mask

Mask out defined areas in surveillance videos, whether live or recorded, to protect the privacy of users.

Notes:

Motion in masked areas will still be detected if it happens in motion detection zones.

For battery-powered cameras, the number of the masked areas is up to 3, while for other IP cameras, it is up to 4. Cameras in WiFi NVR kit doesn’t support this option.

Brightness

Modify the value to set how light the image appears to be.

Contrast

Modify the value to increase or decrease the difference between the brightest white and the darkest black in an image.

Saturation

Modify the value to alter the number of colors displayed in an image. The higher the value is, the brighter and more vivid the color will appear to be.

Sharpness

Sharpening the image will increase the signal-to-noise ratio.

Color Day Mode

In Color Day Mode, you can adjust the light brightness by choosing Auto or Manually.

Auto: The camera will automatically adjust the brightness and shadow according to light conditions.

Manually: Manually adjust the brightness and shadow according to light conditions.

Black&White

In Black & White mode, you can adjust the light brightness by choosing Auto or Manually.

Auto: The camera will automatically adjust the brightness and shadow according to light conditions.

Manually: Manually adjust the brightness and shadow according to light conditions.

Default

Restore the camera to its factory image settings.

Sun

■

■

■

■

■■■■■■

■

■

■

■

■■■■■

.

■

■

.

■

Mon

.

.

.

.

.

.

Tue

■

■

■

■

■■■■■■

■

■

■

■

.

■

■

■

■

■
1.You can set the schedule only when the Enable option is available.
2.One square representsone hour.
3.The blue square (Motion) means that the email will be sent when motion is detected, while the dark gray one (Timer) means the email will be sent according to the interval time you set above, and the light gray one (None) means no email will be sent.
4.For cameras supporting the smart person and vehicle detection, you can choose to set the email schedule for Any Motion, Person and Vehicle.

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Step 3: Click the Email Test to verify whether the information you have entered is correct.

The prompt “Succeeded” will appear if the email has been successfully set.

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Alarm Siren

Battery-powered cameras, E series and Lumus

Device Settings > Surveillance > Siren > Enable Siren.

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RLC-811Aand RLC-823A

Device Settings > Camera > Audio and Light > Adjust the volume for alarm and speaker.

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NVR

Device Settings > Surveillance > Buzzer > Enable Buzzer.

Then you can set the buzzer schedule for different cameras connected to the NVR. For the cameras supporting the smart person and vehicle detection, you can set schedule for Any Motion, Person and Vehicle.

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Settings

û Camera

Display

Stream

Detection Alarm

Audio and Light

0 Surveillance

Buzzer

EggMe Buzzer

Schedule

Picture 54 104w91h

01 811a-out

Alarm

© Network Settings

fl Storage

O System

y Any Motion (j Person Q Vehicle

Picture 55 322w99h

Picture 56 20w20h

Enable

Disable

Alarm Spotlight

Please refer to the steps in Spotlight of the Chapter 3.

User Manual

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Reolink Client

.

.

.

.

.

X

Settings

Siren

.

.

.

a

Camera

The siren wi

II sound when motion

i is detected.

.

.

Display

Stream

o

.

.

.

.

Detection Alarm

.

.

.

.

.

Battery

.

.

.

.

9

Surveillance

.

.

.

.

.

Record

.

.

.

.

A

Network Settings

.

.

.

.

a

Storage

.

.

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.

o

System

.

.

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.

  J
5.Recording and Playback

Set up Motion Recording

SD Card or HDD Recordings

Battery-powered cameras

Device Settings > Surveillance > Record > Enable Record.

You can also set the Post-Motion Record.

Picture 57 519w441h

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Reolink Client

IPCsand NVRs

Device Settings > Surveillance > Record > Enable Record.

Overwrite: When the SD card or HDD is full, the old recording files will be overwritten for new recording files.

Pre-Motion Record: The camera will start recording before the event happens. The duration of the pre-motion record will be 3-8 seconds, varying by model and hardware version.

Post-Motion Record: The camera will continue recording after the event happens. The duration of the post-motion record may vary by model.

Pack Duration: The Reolink NVR packs each recording into a separate video file and stores it on the hard drive inside the NVR. Pack duration refers to the length of the recording that is packed into a file.

If you set the pack duration as 30 minutes, the NVR will pack the recording to a file every 30 minutes and store it to the hard drive inside the NVR.

Note:

Pack Duration is only available for Reolink NVRs.

Record Schedule

Select Motion or None, then set the schedule as you need by choosing the squares. One square presents one hour. Click Save to save the settings.

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Reolink Client

Notes:

Settings

Û Camera

Display

Ş Surveillance

Buzzer

Push

® Network Settings

S Storage

0 System

.

1

Record

Enable Record

•

Overwrite

•

Pre-Moöon Record

•

Post-Motion Record

2 mins  v

Pack Duration

60 mins  v

Schedule

01 811a-out  v

Alarm  Timer

X
1.Blue square means that the device will record to SD card when motion is detected, while the gray one means the device will not record.
2.The Reolink C series cameras, E series cameras, Lumus, cameras with new IPC_51516or IPC_51316 firmware, and cameras connected to NVR could be set to continuous recording, while others can only start recording when motion is detected.
3.For cameras that support smart person and vehicle detection, the record schedule can be set for Any Motion, Person and Vehicle.

Settings

a Camera

Display

Stream

Detection Alarm

Audio and Light

□ Surveillance

FTP

Buzzer

Push

® Network Settings

s Storage

Q System

X

I  T  1  I

60 mins  v

Schedule

01 811a-out

Alarm Timer

✓ Any Motion 7 Person ✓ Vehicle

Picture 58 318w99h

<r f

Enable  Disable

Picture 59 55w15h

Apply to Other Cameras  Save

J

User Manual

36

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Reolink Client

FTP Settings

Step 1. Go to Device Settings > Surveillance > FTP, and fill in the FTP information required.

X

Picture 60 93w269h

Network Settim

Storage

FTP Settings

FTP Settings

Picture 61 168w108h

System

Picture 62 168w133h

FTP Server: Type in the address of your FTP server and FTP port. The default FTP port for Reolink products is 21.

Username and Password: Enter the username and password of your FTP server. If the username and password are not required, please enable Anonymous.

Directory: Set an upload directory for device video recording.

File Type: Choose to upload both videos and images, or images only.

FTP Postpone: Set the record time limit after motion is detected. This option is only available when File Type is set as Video and FTP Schedule as Motion.

Interval: Set the time interval for uploading pictures. This option is available when File Type is set as Picture. Custom is available and the minimum time interval is 2 seconds.

Step 2. Configure the FTP upload schedule, and click Save to save the settings.

User Manual

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Reolink Client

Settings

o Camera

Display

Stream

Detection Alarm

Audio and Light

Info

0 Surveillance

Picture 63 97w31h

Schedule

Picture 64 44w36h

Alarm Timer

Record

Email

FTP

© Network Settings

9 Storage

O System

✓ Any Motion Q Person Q i Vehicle

Picture 65 297w92h

Disable

Picture 66 22w22h

Enable

Save

Note:

Timer means that the camera will record 24/7, while Alarm means that the camera will record when motion is detected.

Step 3. Click FTP Test to check whether the FTP has been set up successfully.

Picture 67 553w407h

User Manual

38

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Reolink Client

Playback and Download Recordings

Here we will guide you to play back recorded videos on the Reolink Client by the following steps:

Step 1: Launch the Reolink Client and log in to your camera/NVR, and then click Playback button to enter the Playback page.

Step 2: Drag and drop the camera from the left side menu to the playback

interface.

Picture 68 534w291h

User Manual

39

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Reolink Client

Step 3: Choose a date. The dates of recordings will be marked in blue. Left-click the blue bar to select the time of recordings you want to play back.

Picture 69 534w292h

Step 4: Click the Download button, and then check the recorded videos you want

to download.

reelink

NVR  O >

Connected

Live View

Playback

0

Not connected  o

CAM 6 -Michaee…  0

Not connected  o

0

Incorrect Password

Reolnk camera  O

09 / 2021

Sun Mon Tue Wed Thu Fri Sat

Fluent

Picture 70 82w32h

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23

12  3  4

5  6  7  8  9  10  11

12  13  14  15  16  17  18

19  20  21  22  23  24  25

P 26  27  28  29  30

Reolnk ca…

No Channel

No Channel

No Channel

r

□ a o

User Manual

40

.

.

Reolink Client

Step 5: Click Download to start downloading videos.

Download

2021-09-26

Picture 71 34w18h

Channel Reoink ca

Time oo v oo * oo v

23 V 59 V 59 V

Type motion

Choose All

Picture 72 89w58h

K <  1  > X

User Manual

41

.

.

Reolink Client

reelink

Live View  PI

– □ X

ay^ack  □ ö ö

NVR  O >

Connected

©

Not connected  D

©

Not connected  O

B

Incorrect Password

Reolnk camera  O

Connected

©

Not connected  d

.

.

©

Not connected  o

.

.

RG Camp Area -…  al

Closing…  D

K  00:00:00

<  ( ► ) 26/9/2021 O

S f ® 4 ‘«

.

File Name

Device

Type

Start Time

Duration

Size

.

Reolnk camera-012…

Reolnk camera

motion

02:00:20

00 : 01 : 07

1.77MB

—>

Reolnk camera-012…

Reolnk camera

motion

06:23:52

00 : 01 : 04

10.61MB

□

Reolnk camera-012…

Reolnk camera

motion

07:45:21

00 : 00 : 58

2.51MB

□

Reolnk camera-012…

Reolnk camera

motion

07:53:22

00 :00: 36

1 68MB

□

Reolnk camera-012…

Reolnk camera

motion

07:54:08

00 :00: 26

1 22MB

□

Reolnk camera-012…

Reolnk camera

motion

08:56:52

00 : 00 : 28

1 34MB
6.Use the Reolink Client

Set up Local Recording

The following steps will guide you through how to set up Local Record Schedule via the New Reolink Client.

Step 1. Launch the Reolink Client and click Client Settings.

Picture 73 531w320h

Step 2: Go to the Record page and turn on Enable Record to enable local recording. Then choose the record type (Timer, Motion, and None) and choose the squares to set the recording schedule. Click the Save button to save the settings, and the camera will start recording as you set.

User Manual

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Reolink Client

Client Settings

General

fid Record

Mins

Record Videos to

C:\Users\BAICHUAN-85Wideos\reolink Browse

Video Recording Folder Size •

5  GB

Low Disk Space Warning 1024  MB

Local Record Schedule

About Reolink

Enable Record

Picture 75 308w131h

Picture 76 15w15h

5

Notes:

1.The local record schedule only applies to the cameras you have logged in to.
2.If you need to set up motion detection recording, please set the motion detection zone and motion detection sensitivity first.
3.The local recording will work only when the Reolink Client is running. If the PC enters the sleep mode, it may stop working.
4.The recorded videos can be found under the Record Path you have set.

User Manual

43

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Reolink Client

Add a Device

Add a Camera or NVR to the New Reolink Client by Entering the UID

If your camera/NVR is not on the same LAN as your PC (on a different network), you may follow this guide to add the camera via UID. Then you can view your cameras via WAN (remotely).

Notes:

1.It is suggested to use the UID for remote access.
2.Reolink battery-powered cameras only support remote access using UID.
3.If you’re using the domain name/IP address to access the cameras, please ensure the port-forwarding settings on your router are correct.

Step 1. Click the “+” icon, select UID, then type in the UID of your camera.

Picture 77 496w298h

Picture 78 496w309h

User Manual

44

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Reolink Client

Step 2. Then input the user name (“admin” by default) and the camera password After that, click Login to add your camera to the Reolink Client.

Picture 79 540w331h

Add a Camera or NVR to the Reolink Client by Manually Entering IP Please follow the steps below to add a camera or NVR to your Reolink Client. Step 1: Please find the IP address of your device, and you may find the IP address of your device while scanning in LAN or in your router interface.

Step 2: Once you know your device IP address, please click the “+” button, choose IP/Domain, then manually enter the device IP address. The default port is 9000. And then click the Add button.

Picture 80 534w320h

User Manual

45

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Reolink Client

Scan Device(s) in LAN

UID

X

IP/Domain Type Here

PORT 9000

Add

Step 3: Then input the user name (“admin” by default) and the camera password. After that, click Login to add your camera to the Reolink Client.

Device Login  X

My Device

Picture 81 299w130h

Login

Add Cameras or NVRs in LAN via the Reolink Client

When your cameras or NVRs are on the same LAN as your PC, you may add them via the Reolink Client easily referring to the following methods: Method 1. Automatically Add

If the Add Device Automatically option under the General settings has been enabled and the camera password is the default one (blank password), the device will automatically show up in the device list and you can directly view the live feeds of this camera.

User Manual

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Reolink Client

If the Add Device Automatically option under the General settings has been enabled and you have set a password for it via other devices, the device will also automatically show up in the device list but with an error prompt “Incorrect Password“.

Picture 82 531w319h

Client Settings

Record

General

Run at Startup

Automatic Client Update

Devices Automatically

Stretch Mode

Alarm Beep

Lockscreen Password

Language

English

About Reolink

Download Path

User Manual

47

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Reolink Client

Method 2. Scan Device in LAN

Choose Add Device > Scan Device(s) in LAN to scan your Reolink device.

Cameras in the same local network will automatically show up. Click the “+” button to add it.

Picture 85 534w320h

Scan De’

) in LAN IP/Domain UID

Picture 86 17w17h

Picture 87 18w17h

Picture 88 510w254h

.

If the “Incorrect Password” error prompts, please click the left Edit button to enter the camera login password, then you will able to see the live stream.

User Manual

48

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.

Reolink Client

Delete a Device

You may follow the steps below to delete your camera or NVR from the Reolink Client.

Step 1. Right click the camera in the device list.

Step 2. Click Delete.

Picture 89 531w316h

Note:

If you want to delete a camera in LAN while it is still connected, please disable Add Devices Automatically first; otherwise, the camera will show up again after deleted.

User Manual

49

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.

Reolink Client

Client Settings

Go to Client Settings > General.

You can enable Run at Startup, Automatic Client Update, Add Devices Automatically, Stretch Mode, Alarm Beep, Lockscreen Password, and you can also set the Language.

Picture 90 534w322h

Client Settings

Picture 91 123w33h

Record

General

Run at Startup

Automatic Client Update

Add Devices Automatically

Stretch Mode

Alarm Beep

Lockscreen Password

Language

English

About Reolink

Download Path

User Manual

50

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Reolink Client

7.Camera Settings

Network and Connection

Check Network Status

Log in to your device and go to Device Settings > Network Settings. Check the

WiFi signal and network information of your device.

Picture 92 477w687h

User Manual

51

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Reolink Client

Change WiFi Connection

Camera Settings > Network Settings > Click —- > Choose another WiFi you want

to connect.

Picture 93 534w323h

User Manual

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Reolink Client

User Manual

53

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Reolink Client

SD Card Storage

Check/Format the Micro SD Card

You may follow the steps below to check or format the micro SD card in Reolink cameras via the Reolink Client.

Step 1. Go to the Device Settings > Storage.

Settings

o Camera

Stream

Audio and Ligt

Storage

SD Card

14.43 GB/15GB

Ş Surveillance

© Network Settings

■ «8».

Q System

User Manual

54

.

.

Reolink Client

Step 2. You can check the information about this SD card on this page. You can

also click the SD card to format the SD card, and then click OK to confirm.

Picture 94 496w844h

User Manual

55

.

.

Reolink Client

Device Information

System Information and UID

For cameras

Method 1. Right click the camera in the device list, and click Get Info.

Picture 95 496w301h

Picture 96 288w445h

User Manual

56

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Reolink Client

Method 2. Device Settings > Camera > Info.

r  1

x

Settings

o Camera

Info

Stream

Detection Alarm

Picture 97 99w46h

Picture 98 173w108h

Network Settings

s Storage

0 System

User Management

Date & Time

For NVRs

The first method for NVR is the same as that for cameras.

Method 2. Device Settings > System > Info.

Settings

Û Camera

Display

Stream

Detection Alarm

Audio and Light

a Surveillance

($) Network Settings

fl Storage

0 System

User Management

Date & Time

Maintenance

lf^

Info

Picture 99 174w109h

User Manual

57

.

.

Reolink Client

Check Battery Status

Note:

This is only available for the battery-powered cameras.

Device Settings > Battery.

Picture 100 496w301h

You can check whether the battery is charged and the running time in the last 30 days.

Picture 101 544w410h

User Manual

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Reolink Client

Device password

Step 1. Launch the Reolink Client and log in to your device.

Step 2. Click Device Settings > System > User Management, then select the user and click the Change Password button.

Picture 102 531w443h

Notes:

.

X

Settings

Network Settings

.

Saved Wi-Fi network

Camera

.

.

.

Display

.

.

.

Stream

.

Detection Alarm

Network Status

Battery

IP Address

Audin and 1 inht

Subnet Mask  255.255.255.0

Info

Gateway

.

Preferred DNS 192.168.1.1

B Surveillance

.

.

Alternate DNS

® Network Settings

MAC Address  78:DB:2F:CA:F9:90

fl Storage

.

0 System

.

.

.

F

.

.

.

Wi-Fi Settings  x

Current Network Connection

HYPE  A

Wireless Network ©

Galaxy S9Ö7İC  A  T

Optus_B818_AF38  A  T

□5 Add Wi-Fi Info Manually

.

k

.

.

You can also add the WiFi information manually.

r

Wi-Fi Settings  x

Current Network Connection

HYPE  A

Wireless Network ©

OptUS_B818_AF38  A V

Add Wi-Fi Info Manually

SSID

.

.

Password  Connect

.

.

.

.

k

.

.

Camera Name

Reolnk camera

Model

RLC-822A

Build No.

build 2104083340

Hardware No.

IPC_523128M8MP

Config Version

V3.0.0.0

Firmware Version

v3.0.0.231_2104083340

Details

IPC_523128M8MPS16AE1W0110000000

Device Name

NVR1

Model

RLN16-410

Build No.

build 2109235

Hardware No.

H3MB18

Config Version

V3.0.0.0

Firmware Version

v3.0.0.141_21092305

Details

NVR661610104001000200000
1.The admin password can be modified while the name “admin” can not be changed.
2.You can also add other common users, modify their password and delete users on the Add User interface.
3.The default password is blank.
4.For battery-powered cameras, there is only one user “admin” and they do not support adding other common users.

Step 3. Type in the old password (If the old password is the default one, please leave the password field blank) and set a new password, and then click Save.

User Manual

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.

Reolink Client

Picture 103 456w381h

Date and Time

Step 1. Launch the Reolink Client and log in to your device, and then go to

Device Settings > System > Date & Time.

Step 2. Set the Time Format and Date Format according to your local time.

User Manual

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.

Reolink Client

NTP

Device Settings > Network Settings > Advanced > NTP Settings > Click Set Up.

Picture 104 536w373h

You can choose the NTP Server and then click Synchronize, and you may get the “Succeeded” message at the bottom, indicating that the synchronization has succeeded.

Picture 105 456w380h

User Manual

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Reolink Client

Reboot and Restore

The following steps will guide you through how to reboot or restore your Reolink camera and NVR via the new Reolink Client.

Step 1. Please go to Device settings > System > Maintenance > Restore or Reboot.

And you can set the Auto Reboot Time for the camera.

X

Settings

Camera

Önüne Upgrade

Check tor Latest Version

Disp

Firmware Upgrade

Deted

Browse

Update Configure Ale

Upgrade

Surveillance

Auto Reboot

Network Settings

Storage

Auto Reboot Tene

Every Sunday

System

00

00

ment

Date & Time

Picture 106 51w37h

02

Default Settings

Picture 107 61w66h

Note:

Restore will return your camera settings to its factory status.

User Manual

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.

Reolink Client

Firmware Upgrade

You may follow the steps below to upgrade firmware for Reolink cameras/NVRs via the new Reolink Client.

Note:

Please make sure that you have already downloaded the correct firmware for your device model and version from the Reolink Download Center and unzipped the .pak file before upgrading.

Step 1. Launch the Reolink Client and log in to your camera/NVR, then go to

Device Settings > System > Maintenance.

Step 2. Click Browse to select the correct firmware file and click Upgrade to start. Note:

If you don’t want to restore your camera or NVR settings to factory status, please uncheck the Update Configure File option.

Settings

□ Camera

Display

Detection Alarm

Info

Ş Surveillance

® Network Settings

s Storage

0 System

User Management

Date & Time

Maintenance

k

Maintenance

Auto Focus

Configuration

Browse

Export

Auto Upgrade

Online Upgrade

Check for Latest Version

Firmware Upgrade

Picture 108 257w71h

Auto Reboot

User Manual

63

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Reolink Client

r

Settings

Date & Time

1

X

Q Camera

Display

(GMT+0800) Beijing

26/03/2021 18:51:13

.

Stream

Detection

Audio and Light

□ Surveillance

(ifi) Network Settings

9 Storage

O System

Date & Time

k

Time Fonnat

24h time format  v

Date Fonnat

DD/MM/YYYY  v

.
8.FAQ and Troubleshooting

FAQs

Q1: What is the maximum number of cameras added and displayed via the new Reolink Client?

The new Client does not have a limit on the number of cameras or NVRs. That’s to say you can add as many cameras or NVRs as you like.

Q2: What are the requirements of the protection password for the Reolink Client? The protection password of the Reolink Client must be 1 to 28 characters. It has no restrictions on special characters.

Q3: What languages does the Reolink Client support?

Chinese; English; French; German; Finns; Swedish

Troubleshooting

Warning for the Reolink Client from Antivirus Software

Cause 1: Unofficial Download

Solution: Download the software in the download center.

Cause 2: False Warning

Solution:

1.If the antivirus software prompts that the Reolink Client is unsafe but does not prevent the installation, you can skip the warning and continue the installation.
2.Contact the antivirus software vendor to add the Reolink software to the whitelist.
3.Uninstall the current antivirus software and install other antivirus software that is compatible with the Reolink software.
4.If all antivirus software prevents the installation, please contact the Reolink support for further help.

Note: Reolink Client is safe and will not pose any threat to your computer, please rest assured to use it.

Forget the Password for the New Reolink Client ( Windows)

If you set a client password on Reolink windows client before but can’t remember it, you can follow these steps to solve this problem.

Step 1. Go to the AppData folder manually by entering the user folder in the C drive.

The path is C:\Users\ADMIN.

Step 2. Go to the View tab at the top and check the Hidden items checkbox, as

User Manual

64

.

.

Reolink Client

shown below:

I n File Explorer

Home Share

File

Picture 110 66w34h

2

3

Picture 111 72w52h

Navigation
pane ’

Panes

Layout

Options

‘f’ & > Quick access

.

Search <

4

□ Item check boxes

I | File name extensions

■7771  Hide sei

iten

lidden items

jJ” Quick access

Frequent folders (7)

Show/hide

Step 3. You will be able to see the AppData folder in your User folder. Go to AppData > Roaming, then delete the reolink folder.

Picture 112 117w54h

2020/12/18 7:53

2021/1/25 14:57

Step 4. Done! You can turn on the Reolink Client without a password now.

User Manual

65

.

Medium icons

U Small icons

88 List

|zz Details

B– Tiles

|= Content

.

0

Current

Show/

view”

hide ’

nistrator\AppData\Roaming 1

–

>

.

Administrator > AppData > Roaming

v Ö  ‘Roaming*

A

r

tastpdf  2020/11/12 7:54  X1$*

AleZilla  2021/1/18 14:17  XW

Fnlnformation  2020/12/18 9^)3

Foxit Software  2020/12/18 9:09  X<4^

Foxmail7  2021/1/24 19:33

GameHall_2345  2020/6/22 12:26  X<tX

Helper_2345  2021/1/25 12:00  X#*

HuDun  2020/6/1 18:04

huifubanhr  2020/4/12 13:24  Xf^^

InsLogicCfg  2020/7/21 14:02

IQIYI Video  2020/4/12 13:24

JuziBrowser  2018/11/27 15:08  Xf$55

kdeaner  2020/6/7 8:07  Xft3(

kingsoft  2020/12/19 7:57  XltX

ksoftmgr  2020/5/30 9:55

KuGou8  2020/6/21 8:36

KUT  2020/6/1 17:57  XltX

Maxthon5  2018/11/27 15:08  X#X

Microsoft  2020/8/11 15:04  XttX

MiniPage_2345  2021/1/25 13:30

obs-studio  2020/11/17 18:53  X1$3?

Opera Software  2018/11/27 15:08

Proxifier  2020/4/21 14:51
]]> https://www.dvrcms.com/reolink-client-setup-and-user-guide/feed/ 0 Qcam SmartClient Player User Guide https://www.dvrcms.com/qcam-smartclient-player-user-guide/ https://www.dvrcms.com/qcam-smartclient-player-user-guide/#respond Mon, 14 Aug 2023 18:11:44 +0000 https://www.dvrcms.com/?p=4399 Read More

]]> Qcam SmartClient Player User Guide, SmartClient is designed to access and control single DVR/NVR Qcam devices.Smart Client is deigned to access and control single DVR/NVR. Compared with CMS, it has less function and much easier for user.

Qcam SmartClient Player

Compatibility: Requires Windows 7 or later.

To download the Qcam SmartClient program and user manual for Windows please click the links below.

Qcam SmartClient Software Download

Qcam SmartClient Software User Manual

Smart Client for PC

Smart Client is deigned to access and control single DVR/NVR. Compared with CMS, it has less function and much easier for user.

1.1Login Your Device

Picture 1 541w324h

.

To access your device, you need to login first.

1.Scan all the devices in your local area network by click Search, then double click one device from the list. Or you can manually input the device IP address/Domain name/UID.
2.Input the user name and password.
3.Select main stream or sub-stream for live view. If your device is in internet, it’s recommended to select Sub-stream. Sub-stream has much lower bitrate than main stream, but main stream has much better image quality.
4.Click Login, then you will connect the device to live-view.
Read More :
  1. Installing DW Spectrum
  2. ZKTeco Antarvis VMS User Guide
  3. Uniview NVR Remote Access
1.2Live View

Picture 2 595w332h

.

Preview: The screen layout emulates the multi-channel live view screen of the DVR/NVR, showing you images coming directly from your cameras in near real-time (some delay is caused by the network/Internet connection you’re using to access the device). You can select a single camera, or multi-channel viewing by using the Viewing Mode buttons in the lower right corner.

Playback: Opens the Playback interface, which operates in much the same way as the playback

interface on the NVR itself.

Local Settings: Defines how Smart Client will manage and save footage and still images to your local PC.

Device Settings: Allows access to the device’s settings. The configurable options are very similar to those you’ll find in the device local menus.

Main Viewing Area: Where images from your camera will be shown. Select Preview to return to this view from the Playback interface or the configuration menus.

Image Controls: You can alter the brightness, contrast, saturation and hue of your images here.

They operate in the same way as those in the device’s local menu.

Viewing Modes: Choose between single camera viewing, four channels at once (2 x 2) or all eight channels at once (3 x 3).

Volume Control: Alters how loud the audio output from the device will be.

CPU Loading: How hard your computer is working to decode and display images as they arrive from the device.

User Manual for Smart Client

1.3Playback

Picture box 6 596w335h

.

.

.

Area

Description

Area

Description

1

Device list

2

Search condition

3

Search result

4

Playback control panel

5

Play window

.

.
1.3.1Remote playback and download
1.Select the playback channel and window.
2.Select recorded files type and query time.

Picture box 10 180w29h

3. Click key

to search the matched recorded files, if there are, the

.

.

files will shows in the area 3.

Picture box 16 33w31h

4.Select the time you want to start playback from area 3, and click icon –

.

.

5.To download recording file, please click
6.In the file list dialog, select what you want to download.
]]> https://www.dvrcms.com/qcam-smartclient-player-user-guide/feed/ 0 Installing DW Spectrum https://www.dvrcms.com/installing-dw-spectrum/ https://www.dvrcms.com/installing-dw-spectrum/#respond Sun, 13 Aug 2023 18:37:49 +0000 https://www.dvrcms.com/?p=4358 Read More

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DW Spectrum IPVMS is an endlessly customizable IP video management platform that gives users the ability to create tailored network video solutions for any type of project, for use by anyone, on any device.

Installing DW Spectrum (Windows)

Creating A New System

DW Spectrum is composed of two parts:

  • DW Spectrum® Media Server – the Media Server is Spectrum.  The media server is responsible for the recording, contains the database information of your added cameras and user profiles, and is arguably the most important aspect of the DW Spectrum IPVMS platform.  The Media Server is supposed to be installed on a computer that will be acting as your server.  If you have a DW Blackjack server, this software is already installed.
  • DW Spectrum® Client – the Client software provides the graphical interface with which users may utilize to interact with the Media Server and allows users to see what the Media Server is doing.  Some features include allowing users to configure settings, view live and recorded video, and manage device connections.  The Client is helpful for accessing the Media Server, but is not required to remain running for the Media Server to do its job.  Instead, it is recommended that users install the DW Spectrum Client software on a separate computer from the DW Spectrum Media Server computer to save on processing.

These two portions of DW Spectrum IPVMS coordinate to comprise a System.  A System can refer to a group of merged servers or to a single server.

This article will explain how to install DW Spectrum IPVMS, create a new server, create a new System, and how to change the System name and password.

 

Supported/Affected Devices

  • DW Blackjack® Server Series

Installing DW Spectrum on Windows

  1. To obtain the installation files for DW Spectrum, open a web browser and visit the DW Spectrum IPVMS product page on the Digital Watchdog website.

 

  1. Click on the Software tab.

Select the version of DW Spectrum that you want to install, then select the operating system that you will be installing with.

Click on the Download symbol to download an installation file.

 

**NOTE:  The Full Software option contains a bundle of both the DW Spectrum Client and DW Spectrum Server software (Windows only).

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  1. Run the installation wizard and complete the installation of DW Spectrum IPVMS on your computer.  By default, a shortcut will be added to the computer desktop.

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Read Next :

 

Creating a New System

1. Launch DW Spectrum and create a New Server.

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  1. As this is a first-time setup for DW Spectrum, select Setup New System, then name the System.  The System name can be changed at a later time.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2020/03-05/22d43397-1f15-4989-b551-d6e31e349473/image-20200305084859-14.png  ​

 

  1. Create an Administrator password.  This password will be the login password for the Administrator user profile and can be changed at a later time.

 

**NOTE:  It is recommended to create a password that uses at least eight characters and contains at least two variations of lowercase letters, capitalized letters, numbers, or non-roman symbols.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2020/03-05/56c8a319-c072-4dbe-86e7-ebc5753eeca3/image-20200305084859-15.png  ​

 

  1. The System is now created and ready to use.

Use the login of admin and the password that you created in the previous step to log in and use the System.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2023/07-20/ae6d5c15-b4ad-4b95-8e22-3f24d5270ec7/image-20230720123952-4.png  ​

 

Changing the Administrator Password and System Name

  1. To change the password of the local Admin user, launch DW Spectrum and connect with the System.

Right-click on the System (house icon) and select Open Web Client.

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  1. A browser will open and connect with the System.  Enter the Administrator ID and Password to log in.

 

**NOTE:  An alternate method of accessing this web client is to use the Server IP Address to connect through a web browser.

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  1. After logging into the System Web Client, open the Settings tab then open the Users menu.

Select the admin (Owner) profile and click the Change Password button.

Enter the current admin password and new admin password for the system then click the Save button.

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  1. To change the System name, select the System Administration tab and open the General menu.

Click the edit icon beside the current system name and enter the new name of the System, then click the Save button to rename the System.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2023/07-20/dbf26513-4e3e-4e39-abae-cdf8181bc566/image-20230720123952-9.png ​

 

It is recommended that keep track of your password.  If the Administrator password is forgotten, a password reset form must be submitted for all Blackjack Series NVRs.

 

If the DW Spectrum Server is installed on a custom-built server (not a DW Blackjack Series NVR), a clean reinstallation of the DW Spectrum Server will be required to reset a forgotten password.  To learn how to completely uninstall DW Spectrum, check out DW Spectrum Clean Reinstall.

DW Spectrum – Installing DW Spectrum for Ubuntu

Creating a New System

DW Spectrum is composed of two parts:

  • DW Spectrum® Media Server – the Media Server is Spectrum.  The media server is responsible for the recording, contains the database information of your added cameras and user profiles, and is arguably the most important aspect of the DW Spectrum IPVMS platform.  The Media Server is supposed to be installed on a computer that will be acting as your server.  If you have a DW Blackjack server, this software is already installed.
  • DW Spectrum® Client – the Client software provides the graphical interface with which users may utilize to interact with the Media Server and allows users to see what the Media Server is doing.  Some features include allowing users to configure settings, view live and recorded video, and manage device connections.  The Client is helpful for accessing the Media Server, but is not required to remain running for the Media Server to do its job.  Instead, it is recommended that users install the DW Spectrum Client software on a separate computer from the DW Spectrum Media Server computer to save on processing.

These two portions of DW Spectrum IPVMS coordinate to comprise a System.  A System can refer to a group of merged servers or to a single server.

This article will explain how to install DW Spectrum IPVMS, create a new Server, create a new System, and how to change the System name and password.

 

If you are currently using Ubuntu 14.04, or are unsure what version you are currently using, please read Upgrading to Spectrum 4.0 From An Ubuntu 14.04 Server.

Supported/Affected Devices:

  • DW Blackjack® Server Series

 

Installing DW Spectrum on Ubuntu

  1. To obtain the installation files for DW Spectrum, open a web browser and visit the DW Spectrum IPVMS product page on the Digital Watchdog website.

 

  1. Click on the Software tab.

Select the version of DW Spectrum that you want to install, then select the operating system that you will be installing with.

Click on the Download symbol to download an installation file.

 

**NOTE:  You can install both the DW Spectrum Server and the DW Spectrum Client on the same computer, but it is also highly recommended to use the DW Spectrum Client on a different computer than the Server to save on processing resources.

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  1. Open your computer’s Downloads folder, then move the DW Spectrum installation file(s) to the Desktop.

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  1. After copying the installation files to the desktop, open the Terminal (CTRL+ALT+T).

 

**NOTE:  The Ubuntu OS Terminal program is case-sensitive.  Use the following commands exactly as they are written.

 

  1. Log in as a Super User by using the following command:

sudo su

You will then be asked to enter the system password. The root password will remain invisible as you type. Use the password of:

Dw5pectrum

 

**NOTE:  For older DW Blackjack units purchased prior to June 18, 2021, the previously utilized default Linux OS login was “admin/admin”.

 

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  1. Next, navigate to the Desktop by using the following commands:

cd Desktop

Next, to list the available files on the desktop and confirm that the installation files appear, use the command:

ls

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  1. To install the DW Spectrum Server, enter the command:

dpkg –i dwspectrum-server-5.1.0.37133-linux64.deb

 

**NOTE:  You can press the Tab key after partially entering the command (dpkg –i dwspectrum-server) to automatically complete the file name.

 

  1. A EULA message will appear.  Use the arrow keys to select Yes, then press the Enter key to confirm.  Allow the command to run.

When finished, the DW Spectrum Server program will then be installed.

 

  1. To install the DW Spectrum Client, enter the command:

dpkg –i dwspectrum-client-5.1.0.37133-linux64.deb

 

**NOTE:  You can press the Tab key after partially entering the command (dpkg –i dwspectrum-client) to automatically complete the file name.

 

  1.  Allow the command to run and complete the installation.  When finished, you may close the Terminal.

 

Creating a New System

1. Launch DW Spectrum and create a New Server.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2020/03-05/bd7bce8e-c1e8-45dc-bc87-177097df4581/image-20200305084859-13.png

 

  1. As this is a first-time setup for DW Spectrum, select Setup New System, then name the System.  The System name can be changed at a later time.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2020/03-05/22d43397-1f15-4989-b551-d6e31e349473/image-20200305084859-14.png

 

  1. Create an Administrator password.  This password will be the login password for the Administrator user profile and can be changed at a later time.

**NOTE:  It is recommended to create a password that uses at least eight characters and contains at least two variations of lowercase letters, capitalized letters, numbers, or non-roman symbols.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2020/03-05/56c8a319-c072-4dbe-86e7-ebc5753eeca3/image-20200305084859-15.png

 

  1. The System is now created and ready to use.  To log in and begin using the System, use the login ID of “admin” and the password that you created in the previous step.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2023/07-20/9efa5238-a0a0-4c66-8739-c84bfb6a74b0/image-20230720125922-6.png

 

Changing the Administrator Password and System Name

  1. To change the System Owner/Administrator password, launch DW Spectrum and connect with the System.

Right-click on the System (house icon) and select Open Web Client.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2023/07-20/d15a45e3-f428-43b7-8e10-ef36f8588352/image-20230720125922-7.png

 

  1. A browser will open and will attempt to connect with the System.

Enter the Administrator ID and Password to log in.

**NOTE:  An alternate method of accessing this web client is to use the Server IP Address to connect through a web browser.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2023/07-20/504da73a-7b9b-4a6e-8378-c1adca9bf0e8/image-20230720125922-8.png

 

  1. After logging into the System Web Client, open the Settings tab then open the Users menu.

Select the admin (Owner) profile and click the Change Password button.

Enter the current admin password and new admin password for the system then click the Save button.

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  1. To change the System name, select the System Administration tab and open the General menu.

Click the edit icon beside the current system name and enter the new name of the System, then click the Save button to rename the System.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2023/07-20/667786b5-88eb-43ca-8461-f4acd4fe1d21/image-20230720125922-11.png ​

 

It is recommended that keep track of your password.  If the Administrator password is forgotten, a password reset form must be submitted for all DW Blackjack Series NVRs.

 

If the DW Spectrum Server is installed on a custom built server (not a DW Blackjack Series NVR), a clean reinstallation of the DW Spectrum Server will be required to reset a forgotten password.

To learn how to completely uninstall DW Spectrum, check out DW Spectrum Clean Uninstall.

DW Spectrum – Clean Uninstall Spectrum

DW Spectrum Clean Uninstall (Windows & Ubuntu)

When DW Spectrum is uninstalled, the default behavior of the software is to leave behind data regarding the user’s preferences. As a result, when the DW Spectrum Server component is reinstalled, the previous settings will remain. This can be an issue if you intend to perform a clean re-installation of DW Spectrum or must delete all DW Spectrum data from the Server’s host computer.

This article will guide you through how to completely remove all DW Spectrum Server files.  Please follow the steps below to delete any DW Spectrum remnants from your machine.

 

**NOTE:  If you are trying to replace the DW Spectrum Application Bundle version with the individual Client and Server software components, you can refer to the article “DW Spectrum – Bundle Replacement Procedure”.

**NOTE:  If any recording licenses were registered for the DW Spectrum System on the computer, make sure to deactivate the registered licenses before removing DW Spectrum from the computer.

 

Create a Database Backup

Please be aware that by completing a clean uninstallation of DW Spectrum IPVMS, you will have removed all data and loss of custom settings will occur. It is highly recommended to create a Database Backup and to document Recording Licenses before removing DW Spectrum.

For more information on creating a Database Backup, you can refer to the article “DW Spectrum – Creating a Database Backup”.

 

Removing DW Spectrum (WinOS)

To completely remove the DW Spectrum Server program in Windows OS:

Part 1: Stop the Server

Close the DW Spectrum Client program and stop the DW Spectrum Server application.

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Part 2: Uninstall DW Spectrum

  1. Open Control Panel and click “Uninstall a program”to open the Programs and Features utility.

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  1. In Program and Features select the DW Spectrum programs then click “Uninstall”.

 

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Part 3: Delete Raw Database Files

  1. After uninstalling the DW Spectrum program(s), navigate to:

C:\Windows\System32\config\systemprofile\AppData\Local\Digital Watchdog\Digital Watchdog Media Server

Before deleting the folder, copy the raw database files from this location. Be sure to save the raw files if you intend to restore the database after completing the clean uninstallation.

It is also recommended to create a copy of the HW_log file inside log folder.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2023/08-08/eeff9e1b-593b-4536-a3b5-e2b6dc2a2efe/image-20230808155920-44.png

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  1. After copying the raw database files and hardware log (hw_log) as needed, back out to:

C:\Windows\System32\config\systemprofile\AppData\Local\

Delete (Shift+Del keys) the Digital Watchdog folder.

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  1. In addition to deleting the raw database files, each additional media drive (D:\, E:\, etc.) will contain video archive folders and the TMP and NXDB files.

Backup the archive, hi_quality and low_quality folders that contain the raw archived video footage from the server as needed.

Then delete the TMP and NXDB files from each of the media drives.

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Part 4: Delete Local AppData

For Windows installations, you will need to delete the local AppData folders for the DW Spectrum Server and Client components as well.

  1. In the File Explorer window, you will need to enable the View > Hidden Items setting.

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  1. Find and delete the AppData folders in the following locations:

C:\Users\<username>\AppData\Local\Digital Watchdog\server\digitalwatchdog

And

C:\Users\<username>\AppData\Local\Digital Watchdog\client\digitalwatchdog

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Part 5: Delete DW Spectrum Registration

The final remnant of DW Spectrum that must be removed can be found using the Registry Editor desktop app.

In Registry Editor, right-click on the “Digital Watchdog” folder and select “Delete” from the context menus in the following locations:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Digital Watchdog

 

  • HKEY_CURRENT_USER\SOFTWARE\Digital Watchdog

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At this point, the DW Spectrum program will be completely removed from the computer. Reinstalling DW Spectrum on the computer will be treated as a fresh installation.

You can restore the system from the Database Backup files after creating a new server as needed.

 

**NOTE:  If you need to reinstall DW Spectrum IPVMS on the computer, check out Installing DW Spectrum (Windows).

 

Uninstalling DW Spectrum on Ubuntu Linux

To remove DW Spectrum from an Ubuntu Linux computer using the Command Terminal:

Part 1: Access Terminal as Super User

  1. Prompt the uninstallation of DW Spectrum by

Open the Terminal in Ubuntu.

    • Keyboard Shortcut:  CTRL + ALT + T

 

  1. Log in as a Super User with the command:

sudo su

 

  1. You will then be asked to enter the system password to log in. Depending on your DW Blackjack product, the default Super User password will be:

Dw5pectrum |or| admin

 

**NOTE:  Your entry will not display as you enter/type the password in Terminal.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2023/08-08/14f72696-74cf-4d7c-8ba1-2271fa78d4f0/image-20230808155920-51.png

 

Part 2: Remove DW Spectrum Server

  1. To prompt the removal of the DW Spectrum Server application, use the command:

apt-get remove –purge digitalwatchdog-mediaserver

  • When asked “Do you want to continue [Y/N]”, type Y and press the Enter key.

 

  1. Use the Arrow Keys to navigate to select “Remove the Database”, then press the Enter key.

 

 

  1. To prompt the removal of DW Spectrum Client application, use the command:

apt-get remove –purge digitalwatchdog-client

  • When asked “Do you want to continue [Y/N], type Y and press the Enter key.

 

Part 3: Final Cleanup

Enter the following commands in Terminal to remove the remaining DW Spectrum registration files:

echo PURGE | sudo debconf-communicate digitalwatchdog-mediaserver

 

echo PURGE | sudo debconf-communicate digitalwatchdog-client

 

At this point, the DW Spectrum program will be completely removed from the computer. Reinstalling DW Spectrum on the computer will be treated as a fresh installation.

You can restore the system from the Database Backup files after creating a new server as needed.

]]> https://www.dvrcms.com/installing-dw-spectrum/feed/ 0 DW Spectrum Full User Guide https://www.dvrcms.com/dw-spectrum-full-user-guide/ https://www.dvrcms.com/dw-spectrum-full-user-guide/#comments Sun, 13 Aug 2023 18:25:11 +0000 https://www.dvrcms.com/?p=4302 Read More

]]> DW Spectrum Full User Guide, This Quick User’s Guide provides the steps you need to view live video, search and view archived video and export recorded video evidence to your local computer or to a removable media device. Contains the following sections: • View Live Video • Search/View Archive Video • Exporting Recorded Video

Note: Depending on your individual access rights, you may not be able to view all of the functionality documented in this guide.

Accessing the DW Spectrum Web Client

DW Spectrum Web Client

In addition to the DW Spectrum® IPVMS desktop client, Administrators may use their web browsers to access the web client of their DW Spectrum® Server where they may view camera video and manage select administrative settings of their server.

This article will outline how to access the DW Spectrum® Web Client and some of the features within the interface.

 

Note:  The DW Spectrum® IPVMS Web Client is supports Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and Microsoft Edge.

 

Note:  The use of “server” in this article refers to the computer on which the DW Spectrum® IPVMS server application is installed.

The use of “system” in this article is used interchangeably to refer to either an individual server or to a group of merged servers.

 

Supported/Affected Devices:

  • DW Blackjack® Server Series

 

Opening the DW Spectrum® Web Client

 

Open Through DW Spectrum® IPVMS Desktop Client

To open the web client using the DW Spectrum® IPVMS desktop client, right-click on the target server, then select Server Web Page.

Your computer’s default web browser will open to the login page of the server’s web client.

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Manually Connect Through a Web Browser

To open the web client using a web browser, open a web browser and enter the server’s Web Admin URL into the address bar, then press the Enter key.

  • URL Structure:  http://<Server_IP>:<Server_Port>
  • Example:  http://192.168.21.195:7001

If you are able to connect with the server through your current network connection, the login page of the server’s web client will display.

 

Note:  The default Server Port value of DW Spectrum® IPVMS is 7001.

Read Next Article’s.

 

Logging In to the DW Spectrum® Web Client

Upon reaching the login page of the web client, there are two options for logging in:

  • Enter the Login and Password that you use when utilizing the DW Spectrum® desktop client
    • Default Login:  admin
    • Default Password:  admin12345
  • Enter the Email and Password associated with your DW Cloud™ account

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Features of DW Spectrum® IPVMS Web Client

The interface of the web client is divided into six (6) tabbed pages, accessible to users depending on their user role permissions – Settings, View, Monitoring, For Developers, and Help.

 

Settings Tab

The Settings Tab is comprised of two menus – Server and System.

 

Features of the Server menu:

  • Info – displays the system associated with the server, your current user profile, the current server and IP address, current version of DW Spectrum® IPVMS, server platform, and other associated (merged) servers of the system.
  • Port – current access port used by the DW Spectrum® server for communication across network connections.
  • Reset Server – by clicking the Restore Factory Defaults button, all settings, features, and database configurations will be defaulted.  Additionally, if the server is part of a merged system, it will be detached from the array.
  • Detach Server from the System – by clicking the Detach from the System button, the current server will be removed from its merged system and all of its registered DW Cloud™ accounts will be removed from the server’s registry.
  • Restart – by clicking the Restart Server button, the server application will be remotely restarted on the server’s host computer.
  • Change Admin Password – use this feature to change the password credential for the Owner user profile (admin) of the system.

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Features of the System menu:

  • Name – use this feature to change the title of the system.  Be aware that if the server is part of a merged system, the change will be applied across all of the other merged servers as well.
  • Merge System – by clicking the Merge Systems button, a pop-up window will display.  Enter the host IP address and server port, the Login, and the Password of another server to merge it with the current system.
  • DW Cloud – use this feature to connect or disconnect the current server from a DW Cloud™ account.
  • Traffic Encryption – allows users to change the encryption level of system traffic and video traffic.

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View Tab

The View tab allows users to view live or recorded video from the current system.

  • Devices Panel (left panel) – lists devices (IP cameras) that are connected to the server.  Select a camera to begin viewing.
  • Camera View – displays camera video to the right of the Devices Panel.  Click in the Timeline to view previously recorded video.

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To change the current video quality or to view the camera’s details, click the video settings button (Gear icon).

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Monitoring Tab

The Monitoring tab is comprised of three menus – Graphs, Storage, and Log.

  • Graphs – displays a real-time line graph of the server’s CPU, Memory, HDD activity, and Ethernet throughput.

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  • Storage – displays all connected storage pathing for the Server including HDDs and NAS drives.

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  • Log – displays the system logs of your DW Spectrum® system.  This information might be requested by a Digital Watchdog support member for specific troubleshooting scenarios.

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For Developers Tab

The For Developers tab contains tools for developers for creating and testing features in association with DW Spectrum® IPVMS.

The available tools include:

  • Generic Events Generator – a tool for developing and testing HTTPS Generic Event calls for use with the Events & Rules engine of DW Spectrum®.
  • Server API – provides developers with the ability to access almost every system feature within the regular DW Spectrum® desktop client.  Includes an API Testing Tool, API Changelog, and an API Documentation list.
  • Camera Details Panel – displays additional information for cameras in the View tab including Camera ID, links for available video-streams, and the ability to directly export video from the browser.  This feature is the equivalent of clicking the Gear icon for a camera while using the View tab.
  • Video Source SDK – provides the ability to integrate video sources (IP cameras, NVRs, DVRs, etc.) into the system, making it possible to create methods for discovering, displaying, analyzing, and recording video.  This also allows the integration of I/O ports and devices, as well as motion detection with 3rd party devices.
  • Storage SDK – allows the integration of non-standard 3rd party storage mediums.

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Information Tab

The Information tab contains the means to check the status of the current server.

Features include:

  • Alerts – displays detected issues such as server storage errors or communication issues with devices.  This works in tandem with the Event Notifications engine of DW Spectrum®.
  • System – displays system information including the number of currently merged servers, number of connected devices, number of storage locations, number of users, and the current software version of DW Spectrum® IPVMS in use by the system.
  • Servers – displays information of all servers within the system including uptime information, average CPU usage, average memory (RAM) usage, public IP addresses, and current server OS time (differs from shared system time).
  • Cameras – displays information of connected cameras including server affiliation, type of camera, IP address, availability status, stream information, and archive storage analysis.
  • Storage Locations – displays the storage drive information of each server including status, number of issues (24h), read/write rate, and available storage space.
  • Network Interfaces – displays the Ethernet information of the servers within a system including affiliated server, availability status of the connection, IP address of the node, and I/O bitrate.

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Help Tab

The help tab contains hyperlinks that will route you to the DW Technical Support request portal, DW Tools and Calculators page, and the mobile application page for DW Spectrum® IPVMS Mobile in the App Store or Google Play.

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Connect DW Spectrum Desktop to Server with command line

It is possible to use special option to connect DW Spectrum Desktop to Server from the command line:

–auth=http://username:password@server_address:server_port

In example below server address is 192.168.1.200, port is default 7001, username is admin and password is admin1234. Client version is 3.0.0.14971:

Windows:

>”C:\Program Files\DW Spectrum\DW Spectrum Client\3.0.0.14971\DW Spectrum.exe” –auth=http://admin:admin1234@192.168.1.200:7001

Ubuntu:

$/opt/dwspectrumn/client/3.0.0.14971/client-bin –auth=http://admin:admin1234@192.168.1.200:7001

Client will use secured connection.

DW Spectrum Client Hardware Requirements

What are the recommended hardware specifications for the DW Spectrum® Client?

The DW Spectrum® IPVMS program can be installed on most modern computers with an x64-bit architecture.  However, while DW Spectrum® is a relatively lightweight application, it does use a varying amount of hardware resources, depending on the intensity that it is used.

This article will outline the recommended hardware specifications required for DW Spectrum® IPVMS for your consideration.

 

Related Articles

 

 

**NOTE:  32-bit operating systems, Ubuntu 14.04, Windows 7, Windows Server 2008, and Windows Server 2008 R2 are no longer supported by DW Spectrum®.  Additionally, the desktop client will not function when using Macintosh OS X 10.11, 10.12, or 10.13.

 

**NOTE:  It is highly recommended to use a computer that is separate from the device hosting the DW Spectrum® Server application when using the DW Spectrum® Client, rather than run both programs fulltime on the same device.  This will help to keep the server device’s CPU from being overused and mitigate processing issues.

 

Prerequisites

To use the DW Spectrum® Client, a computer must meet the following prerequisites:

  • A supported 64-bit Operating System
    • Windows 8, 8.1, 10 Pro/Enterprise
    • Windows Server 2012, 2012 R2, 2016 v1607 and later, 2019
    • Ubuntu LTS 16.04, 18.04, 20.04
    • MacOS 11
  •  OpenGL 2.1 Support or better
  • An Intel or AMD CPU

 

Hardware Recommendations

The following specifications and aforementioned prerequisites will ensure a smooth user experience when using the DW Spectrum® IPVMS with up to 64 devices in a layout.

 

Single Monitor Workstation

Type Requirement
CPU Intel i5 8th gen or AMD Ryzen 5 3000 Quad-Core or better
RAM 8 GB DDR3 1600 MHz or better
Network Interface 1 Gbit or better
GPU Intel HD Graphics onboard GPU or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

 

Dual Monitor Workstation

Type Requirement
CPU Intel i7 8th gen or AMD Ryzen 7 3000 Quad-Core or better
RAM 16 GB DDR3 1600 MHz or better
Network Interface 2 x 1 Gbit or better
GPU Intel HD Graphics onboard GPU or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

 

Quad Monitor Workstation

Type Requirement
CPU Intel i9 or AMD Ryzen 9 Quad-Core or better
RAM 32 GB or better
Network Interface 2 x 1 Gbit or better
GPU GeForce GTX 1650 or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

 

**NOTE 1:  DW Spectrum® Client uses only the CPU for video decoding and can display up to 64 items on the viewing grid.  The GPU is used for dewarping on the fly, drawing animations, controls, and rendering UI elements in the client.

 

**NOTE 2:  We assume that only one instance of DW Spectrum® Client will run on a single monitor system.  If you intend to run two instances of the program on a single monitor, use the recommended specs of the “Dual Monitor Workstation”.  For three or four instances of DW Spectrum® Client, use the recommended specs for the “Quad Monitor Station”.

 

**NOTE 3:  Please take notice that dewarping a fisheye camera will set the resolution to “High”.  As a result, the specifications as mentioned above may not apply and are dependent on the cameras settings (e.g. resolution, framerate, etc.).  It is better to take the suggestions mentioned below in the decoding capabilities paragraph.

 

Decoding Capabilities

Although it is difficult to offer recommended specifications with regard to decoding capabilities of a system due to the multiple variables of a stream, the following camera settings were taken into consideration:

  • Resolution of 1920 x 1080 or less
  • Framerate of 15 fps or fewer
  • Bandwidth of 2 Mbps or fewer
  • Group of Pictures (GOP) of 15 (IBBBBPBBBBPBBBBI)
  • H.264 compression method

 

Up to 8 High-Resolution Streams

Type Requirement
CPU Intel i5 8th gen or AMD Ryzen 5 3000 Quad-Core or better
RAM 8 GB DDR3 1600 MHz or better
Network Interface 1 Gbit or better
GPU Intel HD Graphics onboard GPU or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

 

Up to 16 High-Resolution Streams

Type Requirement
CPU Intel i7 8th gen or AMD Ryzen 7 3000 Quad-Core or better
RAM 16 GB DDR3 1600 MHz or better
Network Interface 2 x 1 Gbit or better
GPU Intel HD Graphics onboard GPU or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

 

Up to 32 High-Resolution Streams

Type Requirement
CPU Intel i9 or AMD Ryzen 9 Quad-Core or better
RAM 32 GB or better
Network Interface 2 x 1 Gbit or better
GPU GeForce GTX 1650 or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

 

**NOTE:  Please take into consideration that most monitors have a native resolution of 1920×1080.  There is no benefit of displaying more than 1 Full HD camera in High Resolution on such a screen.  The same applies to displaying more than 4 Full HD cameras on a 4K screen or more than 16 Full HD cameras on an 8K screen.

DW Spectrum – Installing DW Spectrum for Macintosh

Creating A New System

DW Spectrum is composed of two parts:

  • DW Spectrum® Media Server – the Media Server is Spectrum.  The media server is responsible for the recording, contains the database information of your added cameras and user profiles, and is arguably the most important aspect of the DW Spectrum IPVMS platform.  The Media Server is supposed to be installed on a computer that will be acting as your server.  If you have a DW Blackjack server, this software is already installed.
  • DW Spectrum® Client – the Client software provides the graphical interface with which users may utilize to interact with the Media Server and allows users to see what the Media Server is doing.  Some features include allowing users to configure settings, view live and recorded video, and manage device connections.  The Client is helpful for accessing the Media Server, but is not required to remain running for the Media Server to do its job.  Instead, it is recommended that users install the DW Spectrum Client software on a separate computer from the DW Spectrum Media Server computer to save on processing.

These two portions of DW Spectrum IPVMS coordinate to comprise a System.  A System can refer to a group of merged servers or to a single server.

This article will explain how to install DW Spectrum IPVMS, how to connect with the DW Spectrum System, and how to change the Owner/Admin password and System name.

 

**NOTE:  DW Spectrum for Macintosh is for the Client only.  A computer with either a Windows OS or an Ubuntu OS will be required to create a Server.

 

Installing DW Spectrum on Macintosh

  1. To obtain the installation files for DW Spectrum, open a web browser and visit the DW Spectrum IPVMS product page on the Digital Watchdog website.

 

  1. Click on the Software tab.

Select the Version of DW Spectrum that you want to install, then select the operating system that you are installing with (Macintosh).

Click on the Download icon to download the installation file.

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  1. Open the downloaded .DMG file, then drag the DW Spectrum application into your Applications folder.

Allow the process to run and complete the installation.  When finished, you can begin to set up the System.

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Creating a New System

  1. To launch the application, open the Applications folder, then double-click on the DW Spectrum Client application

 

  1. If your computer is on the same LAN as a pre-existing Server, the DW Spectrum Client application may automatically detect it.  If so, click on the tile.

You will be prompted to enter your login credentials (User ID and Password).  Contact the System Owner or Administrator of the Server if you need a login to be created.

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**NOTE:  DW Spectrum for Macintosh is for the Client only.  A computer with either a Windows OS or an Ubuntu OS will be required to create a Server.

  1. If this is a first-time setup of DW Spectrum Client, click the Add to Existing System button.

You will then be prompted to enter the Connection Options to connect with the DW Spectrum Server.

  • Host – enter the IP Address of the DW Spectrum Server.
  • Port – enter the TCP port of the DW Spectrum Server (default: 7001).
  • Login – enter the login ID of your DW Spectrum user profile.
  • Password – enter the login password of your DW Spectrum user profile.

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  1. Once you have entered the connection information, click the OK button to connect with the DW Spectrum System.

 

 

Changing the Admin Password

  1. To change the Admin password of a Server, launch DW Spectrum and connect with the System.  You must have Administrator privileges to make system changes.

Right-click on the System (house icon) and select Open Web Client.

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  1. A browser will open and connect with the System.

Enter the Owner ID (Admin) and the Password to log in.

 

**NOTE:  Another way to access this web client is to enter the Server’s IP address and port to connect through a web browser.

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  1. After logging into the System Web Client, open the Settings tab then open the Users menu.

Select the admin (Owner) profile and click the Change Password button.

Enter the current admin password and new admin password for the system then click the Save button.

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It is recommended to keep track of your password.  If the Admin password is forgotten, a password reset form must be submitted for all Blackjack Series units.

If the DW Spectrum Server is installed on a custom-built server (not a Blackjack Series NVR), a clean reinstallation of the DW Spectrum Server will be required to reset a forgotten password.

To learn how to completely uninstall DW Spectrum from the Windows or Ubuntu Server, check out DW Spectrum Clean Uninstall.

 

Changing the System Name

To change the System name, select the System Administration tab and open the General menu.

Click the edit icon beside the current system name and enter the new name of the System, then click the Save button to rename the System.

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DW Spectrum Keyboard Shortcuts

Keyboard Shortcuts

By using keyboard shortcuts, users can quickly navigate around DW Spectrum® IPVMS without having to route through various menus.

These keyboard shortcuts are for Windows and Ubunut/Linux, but most will also work for MacOS by replacing “Ctrl” with the “Command” key.

 

Supported/Affected Devices:

  • DW Blackjack® Server Series
  • DW Blackjack® Client Workstation Series

 

DW Spectrum® IPVMS Shortcut Keys

To download the technical bulletin that lists these shortcut keys, Click Here.

 

Shortcut Command
Ctrl+Left (arrow) Previous Frame
Ctrl+Right (arrow) Next Frame
Z Jump to Start of Segment
X Jump to Next Segment
Ctrl+Up (arrow) Volume Up
Ctrl+Down (arrow) Volume Down
M Toggle Mute
L Jump to Live
S Toggle Stream Synchronization
Enter Maximize Selected Item
Alt+I Show Information of Selected Item
Alt+G Start Smart Search
Alt+C Check File Signature
Alt+S Take Snapshot
Alt+J Adjust Video; Image Enhancement
F2 Rename Resource (Resource Tree)
Alt+T Toggle Showreel Mode
Ctrl+W Close Layout
Ctrl+Tab Switch Layout (similar to using Tab in a web browser)
Alt+R Toggle Screen Recording
Esc Close Current Dialogue
Alt+Enter Full Screen (DW Spectrum window)
Ctrl+Alt+A Open System Administration Dialogue
Ctrl+B Open Bookmarks Search
Ctrl+E Open Alarm/Event Rules Dialogue
F1 About DW Spectrum (current instance)
Alt+F4 Exit DW Spectrum (current instance)
[ Start Time Selection (on Timeline over recorded segment)
] End Time Selection (on Timeline if time selection has been started)

 

 

Additional Shortcuts

Below are additional shortcut keys that are not listed in the technical bulletin.

 

Shortcut Command
Ctrl+Shift+C Connect to Another Server
Ctrl+Shift+D Disconnect from Server
Ctrl+T New Tab
Ctrl+N New Window
Ctrl+O Open Files
Ctrl+L Open Event Log
Ctrl+M Open Camera List

DW Spectrum Mobile SSL Certificate Notification

Security Certificate Notifications

After upgrading the DW Spectrum Mobile application to v22.1, users will be automatically logged out of DW Cloud and must log in to DW Cloud again to regain access to their Cloud Systems. Upon doing so, you may encounter an alert notification when attempting to connect with a DW Spectrum Server using version 4.2 or higher.

This article will explain the prompts that will display regarding security certificates and the DW Spectrum Mobile application.

 

Related Articles

 

Self-Signed SSL Certificates

If the an affiliated DW Spectrum Server is using version 4.2 or higher, the mobile application will attempt to verify that the target Server is using an SSL Certificate for security. However, a notification will display alerting an SSL certificate verification issue if the DW Spectrum Server is using the default Self-Signed SSL Certificate that is generated automatically.

While valid, this is due to the Server using a self-signed certificate as opposed to using a public certificate that has been purchased from a recognized certificate provider. Select “Connect Anyway” to confirm that you trust the current Server. This message will not display the next time that you connect with the Server as long as its SSL Certificate remains valid.

The following prompt may display:

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Expired SSL Certificates

If a DW Spectrum Server’s SSL Certificate (self-signed or public) has expired, the following prompt will appear:

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Enable (check) the “Trust this server” checkbox and select “Connect Anyway” to continue with connecting to the Server. This prompt will continue to appear each time you attempt to connect with the Server until the certificate has been renewed.

Alternatively, you can disable the SSL Certificate verification setting in the DW Spectrum Mobile application, but this is not recommended as it will lower the security level of your connection.

To learn how to apply a public SSL Certificate or how to renew the self-signed SSL Certificate of a DW Spectrum Server, please use the KB article – DW Spectrum IPVMS SSL Certificate Management.

 

Changing Mobile App Security Settings

DW Spectrum Mobile v22.1 users have the option to change the Security settings of the mobile app to connect without checking security certificates, but are instead recommended to use the default setting.

To change the Security settings in the mobile app:

  1. Tap the Main Menu icon , located in the top-right of the screen, and select “Settings”.

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  1. In the Settings menu, top on the Security toggle to change your SSL certificate verification preference.

Your options include:

  • Recommended (default) – DW Spectrum Mobile will allow you to connect with DW Spectrum Servers that are using either valid self-signed or public SSL certificates.
  • Strict – DW Spectrum Mobile will only allow you to connect with DW Spectrum Servers that are using valid public SSL Certificates.
  • Disabled – disabling the Security toggle will allow you to connect with any DW Spectrum Servers and will NOT check for SSL Certificate verification. Please keep in mind that this option may pose a greater security risk.

 

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Export Bookmark from Timeline

Export Bookmark from Timeline

DW Spectrum v3.2 introduced a feature that allows users to export bookmarks quickly from the timeline.

How to Export a Bookmark from the Timeline?

  1. Find and select the Bookmark you would like to export on the Timeline.
    *remember you need to have a camera selected on the Viewing Grid in order to interact with the Timeline.
  2. Click on the 3rd icon (download icon) on the Bookmark.
  3. The Export Dialog will now appear.

* As with all video exports the larger the Bookmark duration the longer the Bookmark will need to complete exporting.

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Maximum DW Spectrum Client Connections

How many users can connect to a DW Spectrum Server?

The quantity of concurrent DW Spectrum Client connections that a DW Spectrum Server can sustain is limited by the number of active TCP connections that can be supported by the server.

With this knowledge, the Owner and Administrators should consider the number of desktop client instances that will be connecting to the system, how many cameras and devices will stream video in each instance, and if there are other servers merged with the system. This is to avoid potential bottlenecks that may occur due to exceeding the system’s overall capabilities.

 

**NOTE:  The numbers provided in this article is in consideration of connecting to only a single (1) DW Spectrum Server. In the case that a DW Spectrum System is comprised of a merged, multi-server configuration, consider the number of devices connected to each server.

 

Related Articles

 

Calculating the Maximum TCP Connections

For a DW Spectrum Server that is using the recommended system and hardware requirements, the average limit of concurrent DW Spectrum Client connections that can be supported is:

  • One (1) DW Spectrum Server can support up to 2,000 concurrent TCP connections – including connected devices and camera streams, as well as connecting instances of the DW Spectrum Client for regular viewing

 

As the supported number of client connections to a server varies depending on the number of active TCP connections that are in use with the server, use the following information to calculate the number of active TCP connections of a server.

  • x1 DW Spectrum Client connection = 5 TCP connections
  • x1 Device or Camera connection = 1 TCP connection

X = # of active DW Spectrum Clients

Y = # of active video streams per Client

TCP Connections Consumed = (X x 5 TCP connections) + (X x Y)

 

Examples for a Single (1) Server

  • 400 DW Spectrum Client instances can connect, but no video (0) can display for the users
    • (400 clients x 5 TCP connections each) = 2,000 TCP connections; the max. amount of TCP connections are being used
  • 80 DW Spectrum Client instances can connect, but only up to 20 devices per client can stream video
    • (80 clients x 5 TCP connections each) + (80 clients x 20 devices) = 2,000 TCP connections; the max. amount of TCP connections are being used
  • 28 DW Spectrum Client instances can connect, but only up to 64 devices per client can stream video
    • (28 clients x 5 TCP connections each) + (28 clients x 64 devices) = 1,932 TCP connections in use; 68 TCP connections are still available

PTZ Auto-Focus and Camera Control in DW Spectrum

PTZ & Auto-Focus

While supported ONVIF cameras with motorized varifocal lenses can only zoom in and out, DW Spectrum also allows users to easily control connected PTZ cameras through the DW Spectrum Client without having to use an external joystick.

This article will show where you can manage the local PTZ settings in the DW Spectrum Client and outline the PTZ controls that are available.

 

**NOTE:  The Extended PTZ features require that the camera supports ONVIF Absolute Move and custom product integration to work with the DW Spectrum IPVMS software controls.

 

Supported/Affected Devices

  • DW Blackjack® Series

 

Local DW Spectrum Settings

When using a PTZ camera, the local client settings can be configured to affect how the user’s PTZ control interface will display and PTZ configuration presets will be used by the system.

 

Preferred PTZ Preset Setting

By default, PTZ control will automatically be available for supported PTZ cameras in the DW Spectrum Client and will use the camera’s Native PTZ setting presets (manufacturer configured). Considering this, DW Spectrum will determine if the system should use the camera’s presets or if it will use the DW Spectrum System’s preferred presets, depending on its assigned settings. These presets can be used to tell the PTZ camera to perform specific maneuvers, tours, etc.

You can find this setting in the DW Spectrum Client under the PTZ section. To get there, right-click on the camera and select “Camera Settings”. In the resulting Camera Settings window, select the “Expert” tab.

In the PTZ section of the menu, select one of the following:

  • Auto (default) – use a mix between the Native and System PTZ presets to easily begin using the PTZ preset controls in the DW Spectrum Client.
  • System – ignore the camera manufacturer settings in favor of using DW Spectrum PTZ preset settings only.
  • Native – have DW Spectrum only use the PTZ camera’s preset settings.

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PTZ Aim Overlay Setting

By default, the DW Spectrum Client will utilize a user interface (UI) that follows simple click-and-drag controls, which minimizes the need to display controls for the PTZ camera, which some users feel can take up a fair portion of the screen. However, other users may prefer to have an overlay display as it offers clear and simple controls by which to control the camera.

To show an aim overlay (HUD), navigate to Main Menu > Local Settings > Look and Feel menu in the desktop client.

Locate the “Show aim overlay for PTZ cameras” setting.

Enabling this setting will affect how the PTZ control interface will display in the client by directly overlaying the camera’s FOV and how the user interacts with the PTZ features.

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Using PTZ Controls

When DW Spectrum detects that a compatible PTZ camera has been added to the system, the PTZ icon will display in the camera’s viewing window.

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To activate the DW Spectrum’s PTZ controls, click the PTZ icon that appears at the top of the camera’s window. Click the PTZ icon again to hide the PTZ controls.

How the PTZ controls interface displays will vary, depending on whether or not the “Show aim overlay for PTZ cameras” setting has been enabled.

 

Simple-Zoom (non-PTZ cameras)

If a camera uses a motorized, varifocal lens to zoom (T/W), but does not feature the ability to pan or tilt the camera, only the zoom controls (+ and –) will be available regardless of enabling/disabling the aim overlay setting.

This feature is represented by a set of plus (+) and minus (-) buttons that allow users to zoom the camera lens in or out through the DW Spectrum interface.  Alternatively, users may use the mouse-wheel to zoom-in or zoom-out.

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Extended PTZ (Disabled PTZ Aim Overlay)

When the Aim Overlay setting is DISABLED, the PTZ control features are represented in the following ways:

  • Zoom In/Out – click on the Zoom-in (+) or Zoom-out (-) buttons to use the camera’s motorized zoom; alternatively, users may use the mouse-wheel to zoom-in or zoom-out
  • Pan-and Tilt – click-and-drag the mouse within the viewing window to pan and tilt the camera

 

While holding the Shift key:

  • Box Targeting – to zoom and position the camera into a specific FOV-framing, Shift + click-and-drag anywhere within the camera viewing window and draw a box around the target area.
  • Single Mouse Click Pan/Tilt – users can Shift + click (once) anywhere within the camera viewing window to have the PTZ camera move and center to that point
  • Double-click Zoom Out – users can Shift + double-click anywhere within the camera viewing window to zoom the camera back out to its telescopic base.

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Regular PTZ (Enabled PTZ Aim Overlay)

When the Aim Overlay setting is ENABLED, the PTZ control features are represented in the following ways:

  • Zoom In/Out – to use the camera’s motorized zoom, click on the Zoom-in (+) or Zoom-out (-) buttons; alternatively, users may use the mouse-wheel to zoom-in or zoom-out.
  • Virtual Joystick – displaying in the center of the overlay, click-and-drag the virtual joystick to pan and tilt the camera.

 

**NOTE:  The user does not need to hold the Shift key down when using the Extended PTZ features, so long as the “Show aim overlay for PTZ cameras” setting is enabled.

 

  • Box Targeting – to zoom and position the camera into a specific FOV-framing, click-and-drag anywhere within the camera viewing window and draw a box around the target area.
  • Single Mouse Click Pan/Tilt – to have the PTZ camera quickly move and center to a single point, users can click (once) anywhere within the camera viewing window to have the PTZ camera move and center to that point
  • Double-click Zoom Out – users can double-click anywhere within the camera viewing window to have the camera zoom-out to its widest magnification.

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PTZ Issue Troubleshooting

Camera models that support the advanced PTZ features (Regular PTZ and Extended PTZ) can be found using the DW Spectrum Supported Device List.

 

When troubleshooting ONVIF camera issues, such as PTZ control problems, it is recommended to download and install ONVIF Device Manager on the same computer as your DW Spectrum Server.  If you cannot install the ONVIF Device Manager (ODM), because you are using an Ubuntu/Linux or Macintosh operating system, install ODM on a Windows PC that shares the same LAN as your troubled camera.

 

Common PTZ Issues

  • If PTZ camera does not display the PTZ icon in DW Spectrum, ensure that the DW Spectrum firmware version is up-to-date, use ODM to connect with the camera and confirm if there is a PTZ Controls option available. If not, it may be an issue with the camera. Confirm that the camera’s firmware is also up-to-date.
  • If PTZ controls do not respond in DW Spectrum, in addition to ensuring that the camera firmware and DW Spectrum firmware are up-to-date, use the PTZ Controls in ODM to see if the camera responds.  If not, it may be an issue with the camera.
  • If PTZ position presets assignment is not working, use ODM and use PTZ Controls, then select Absolute Move.  Try a different set of values for the Absolute Move coordinates.

Axis T8311 Joystick

In v3.0 DW Spectrum introduced the ability to use the Axis T8311 Joystick to control live PTZ cameras on Windows OS-based computers.

How to Setup & Use the Axis T8311 Joystick

  1. Plugin the Axis T8311 Joystick to the computer that you will be using.
    * The drivers should be automatically installed by Windows and the device should be recognized.
  2. If your DW Spectrum Desktop app is open when you plugged in the joystick, restart your DW Spectrum Desktop. If not, open DW Spectrum Desktop.
  3. Open the PTZ camera you would like to control with the Joystick and click on the PTZ icon with your mouse.
  4. Use the Joystick to Pan, Tilt, and Zoom the camera.

Why does DW Spectrum only support one joystick controller for PTZ?

  1. IP cameras are network-based and have latency, making joystick control….not great.
  2. DW Spectrum has Advanced PTZ – a feature that makes analog joysticks seem….well, outdated.

Creating A Showreel in DW Spectrum

Showreels

The Showreel feature of DW Spectrum® allows users to create customizable timed viewing sequences, to which users may assign media resources such as cameras, layouts, web pages, and more.

This article will outline how to create a Showreel within the DW Spectrum® IPVMS desktop client.

 

Supported/Affected Devices:

  • DW Blackjack® Server Series

 

Creating a Showreel

To create a Showreel within the DW Spectrum® IPVMS Client:

  1. Open the Main Menu, then click New.

Select Showreel.

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  1. From the Resource Tree, drag any resource to an available cell in the Showreel layout.

The Showreel will support the use of:

    • Layouts
    • Single Devices (cameras, I/O devices)
    • Exported Files
    • Web Pages
    • Servers (monitoring item will be displayed)
    • External Media (offline files, files within the Local Media folder)

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  1. Drag-and-drop resources to rearrange the display order of the cells within the Showreel.

Adjust the display time of each resource.

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  1. Click the Start Showreel button to begin the Showreel.

To stop the Showreel, press the Esc key on the keyboard.

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DW Spectrum Help Function

Help Function

DW Spectrum v3.2 introduced a context-sensitive help function that allows DW Spectrum users to easily find more information on operator functions, setup information, and more.

This article will outline how to use the Context Help Manual of DW Spectrum.

 

Note:  An active Internet connection is not required to use this function.

 

Supported/Affected Devices

  • DW Blackjack Servers

 

Accessing the Help Function

When using DW Spectrum, the Context Help Manual provides quick access to an offline user manual.

 

To use the help function:

  1. Click on the Help Icon [?] in the Navigation Panel, at the top of the window.

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  1. A question mark [?] will overlay your mouse cursor, indicating that the Help Function is enabled.

Click on the subject matter in question or interface element that you want to know more about.

 

  1. The Context Help Manual will open in your default web browser.

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DW Spectrum IPVMS Mobile Application Setup

DW Spectrum® Mobile Application

The DW Spectrum® Mobile application allows users to connect with their DW Spectrum® systems using their Apple (iOS) and Android mobile devices.  However, some initial setup is required before you can begin to use the live viewing and playback features of the application.

This article will outline how to connect your DW Spectrum® Mobile application to a DW Spectrum System using DW Cloud™ or by using a server’s IP address for direct connection.

 

**NOTE:  The use of the term “DW Spectrum® System” in this article may refer to a single DW Spectrum® Server or to multiple DW Spectrum® Servers that have been merged into a single group.

 

**NOTE:  If a network that is hosting a DW Spectrum Server is using a SonicWall or Firewall service to filter out external Internet access, you may need to allowlist or port forward the DW Spectrum® Server.

For the FQDN list of DW Spectrum®, please read DW Spectrum – FQDN or Allowlist for DW Cloud Access.

 

Supported/Affected Devices:

  • DW Blackjack® Servers
  • MEGApix® IP Camera Series

 

Acquiring the Application

To use DW Spectrum® Mobile on your mobile device (smartphone, tablet, etc.), you will need to download and install the mobile application from your application store.

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Connecting Through DW Cloud™

DW Cloud™ is a free connection service for use with the DW Spectrum® IPVMS software.  If you have yet to connect your DW Spectrum® system to a DW Cloud™ account or still need to create a DW Cloud™ account, check out DW Cloud Management.

 

To connect with your DW Spectrum® IPVMS system using the DW Cloud™ service:

 

  1. Open the DW Spectrum application on your mobile device.

To connect your DW Cloud™ account to the DW Spectrum® Mobile application, click on Log in to DW Cloud.

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  1. In the Cloud Account screen, enter the Email and Password login credentials for your DW Cloud™ account, then tap the Log in button.

In the Server Selection screen, DW Spectrum® systems that are already connected with your DW Cloud™ account will display with an orange Cloud icon.  As your mobile application is now connected with your account, simply select the cloud-connected system to begin viewing.

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  1. You may only view one DW Spectrum® system at a time through the mobile application.

To view another system, tap on the Main Menu button, then select Disconnect from Server.

You will then be routed back to the Server Selection screen.

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Connecting Through Direct Connection (IP Address)

When connecting to your DW Spectrum® system using an IP address, you will need to port forward the DW Spectrum® server(s) to ensure that external network access is available while offsite.

 

Automatic Discovery (LAN)

If you are currently connected to the same local network (LAN) as the DW Spectrum® system, the DW Spectrum® Mobile application may discover the server automatically.

  1. To connect with a discovered server, select the system.  The IP Address field will automatically fill.
  2. Enter your Login and Password for the DW Spectrum® system, then tap the Connect button to begin viewing.

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Manual Direct Connection (LAN)

If the IP address of the server does not automatically fill or the server is not discovered, you can find the email address in the Server Settings menu of the DW Spectrum® IPVMS desktop application.

  1. In the DW Spectrum® IPVMS desktop application, right-click on the server.
  2. Select Server Settings.
  3. Under the General tab, locate the IP Address and Port value for your connection needs.

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  1. Changing to your DW Spectrum® Mobile application, tap on the Connect to Another Server button.

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  1. The New Connection screen will display.

Enter the IP address of your server in the Host field,

Next, enter your Login and Password credentials for the DW Spectrum® system.

Tap the Connect button to begin viewing.

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Manual Direct Connection (WAN)

If you will be connecting to your DW Spectrum® system from outside of your local network (LAN), you will need to know the Public IP Address (WAN) of your network.

 

**NOTE:  When connected to the same internal network (LAN) as the DW Spectrum® Server, you will not be able to connect if you are using an external, public IP address (WAN).  Use a public IP address only when connecting from outside of the server’s host network.

 

  1. To obtain the public IP address of your network, you may inquire with your ISP, work with your network administrator, or check in your router for the information.

Alternatively, open a web browser (Google Chrome, Mozilla Firefox, etc.) and visit a port checking website (e.g., http://canyouseeme.org).

 

  1. The public IP of your currently connected network will display

Confirm that the DW Spectrum® port (Default Port: 7001) is open within the network.  If the port is blocked, external communication to the server will be unavailable.

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  1. Changing to your DW Spectrum® Mobile application, tap on the Connect to Another Server button.

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  1. The New Connection screen will display.

Enter the public IP address of your server in the Host field,

Next, enter your Login and Password credentials for the DW Spectrum® system.

Tap the Connect button to begin viewing.

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DW Spectrum – Launch Desktop Client with CLI

Benefits of Launching with the CLI

Launching the Desktop client with the CLI gives you a lot more flexibility. The CLI allows you to launch it normally without any changes, but you can also change its behavior by utilizing specific parameters. It can facilitate many tasks such as server auto-login, disabling auto-updates, creating multiple instances of the client, restricting options, and more.

 

How to Launch with CLI

In Windows:

  1. Open Command Prompt and enter:

cd C:\Program Files\Digital Watchdog\DW Spectrum\Client

 

  1. Next, to view all installed versions enter:

dir

 

  1. Choose a version: [replace “VERSION” with your version number (e.g., 3.2.0.28738) in the command below]

cd VERSION

 

  1. Launch the Client (no parameter):

applauncher

 

Or launch the Client with a parameter:

applauncher –layout-name=”Example”

 

In Linux:

  1. Open Terminal and enter:

cd /opt/digitalwatchdog/client/VERSION/bin

 

Example:  cd /opt/digitalwatchdog/client/4.2.0.32842/bin

 

 

  1. View all installed versions with the command:

ls

 

  1. Choose a version. [replace “VERSION” with your version number (e.g., 3.2.0.28738) in the command below]

cd VERSION/bin

 

  1. Launch the client (no parameter):

./applauncher

 

Or launch the client with a parameter:

applauncher –layout-name=”Example”

 

Command Line Parameters (v4.0 and newer):

 

Parameter

  

Description

 Default implied value  

Examples
–no-single-application Allows to have more than one instance of the client application running. (Also disables ‘Beta version’ warning message.) true –no-single-application
–auth Auto-login to the target server – –auth=http://admin:123@localhost:7001
–screen Open client on the target screen – –screen=1
–window-geometry Place the client window to the target coordinates and resize it – –window-geometry=100,100,1024×768
–soft-yuv Enables video shader software emulation mode. May cause glitches. true –soft-yuv
 

–local-settings

 Changes settings source from registry to file system (Windows only) true  

–local-settings
–no-fullscreen Open client in the windowed mode. May cause glitches. true –no-fullscreen
 

–skip-media-folder-scan

 Do not scan media folders. Local resources will not be displayed. true –skip-media-folder-scan
 

–override-version

 Override software version of the client with the provided value. Will change auto-updates behavior. – –override-version=2.3.0.8574
 

–log-level

 Minimal level of the log messages that should be recorded to log-file.

Allowed values:

none – fully disable logging

always

error

warning

info

debug

verbose

 – –log-level=always
–no-client-update Disable client auto-update and update notifications. true –no-client-update
–acs ACS mode (for Paxton integrations and similar scenarios) true –acs
 

–videowall

 Start client in the primary videowall mode. Must contain GUID of the existing

Video Wall to work properly.

Requires valid –auth key without specified credentials.

 – –videowall={72934575-ceb7-54bb-23a0-84b81cf1d3f1}
–videowall-instance Start client in the secondary videowall mode. Must contain the GUID of the existing Video Wall Item to work properly. Requires valid–videowall key. Requires valid –auth key without specified credentials. – –videowall-instance={8692e6e8-ceb7-54bb-23a0-84b81cf1d3f0}
–light-mode Start client in the light mode. Can contain ‘full’ or a numeric value. full –light-mode=full

–light-mode=7
–customization Start client with custom skin, loaded from the target folder.

Works only if the client is built with ENABLE_DYNAMIC_CUSTOMIZATION define.

 – –customization=e:\my_skin
–instant-drop Inner key to open files in the new window. – –instant-drop=<base64-serialized-value>
–delayed-drop Inner key to open cameras in the new window. – –delayed-drop=<base64-serialized-value>
–layout-name Name of layout which will be opened after connection to server. – –layout-name=”Some layout name”
–show-full-info Display full info on cameras instead of the minimal. true –show-full-info
–no-hidpi Disable hidpi support true –no-hidpi

 

 

 

Command Line Parameters for v3.2 and Older

–dev-mode-key Enables developer mode if the key is equal to “razrazraz” – –dev-mode-key=razrazraz
–profiler Switch client to the profiler mode. true –profiler
 

–no-version-mismatch-check

 Do not show a warning dialog if servers in the system have different versions. true –no-version-mismatch-check
–no-vsync Disable VSync. (May cause glitches.) true –no-vsync
 

–ec2-tran-log-level

 Minimal level of the transactions log messages that should be recorded to log-file. Allowed values are the same as in –log-level key. none –ec2-tran-log-level=info
 

–exception-filters

 Prefixes, that will be logged as verbose. – –exception-filters=dw::dws

DW Spectrum Quick User Guide

This Quick User’s Guide provides the steps you need to view live video, search and view archived video and export recorded video evidence to your local computer or to a removable media device. Contains the following sections: • View Live Video • Search/View Archive Video • Exporting Recorded Video

Note: Depending on your individual access rights, you may not be able to view all of the functionality documented in this guide.

DW Spectrum Quick User Guide

How to Run DW Spectrum Client in a Limited GPU Environment

Limited OpenGL 2.1 Support

The DW Spectrum® Client application requires a computer with support for OpenGL 2.1 or higher, whether on a virtual machine (VM) or an actual computer.  In most cases, this is not an issue.  However, if a user is utilizing a virtual machine (VMWare, VirtualBox) or a personal computer (PC) with limited graphics capability (or no GPU), OpenGL 2.1 may not be supported.  As a result, DW Spectrum® Client will not run.

To resolve this issue, an emulation of the necessary graphics to function through the CPU may allow the Client to run if the Server application is also installed on a computer using Windows x64 OS.

This article will outline how to emulate a GPU using a CPU on a WinOS x64-bit system.

 

**DISCLAIMER:  We do not recommend this method unless it is absolutely required.  Even then, please be aware that you will be performing this at your own risk.

 

Supported/Affected Devices:

  • DW Blackjack® Cube Series (WinOS)
  • DW Blackjack® Client Workstation Series (WinOS)

 

Things to Consider

  • When using this method, you will be transferring the computing load that would otherwise be directed to a GPU onto the CPU. This will cause the CPU usage to increase significantly.
  • We do not recommend using this method unless it is absolutely required.
  • Remember to close the DW Spectrum® Client application as soon as you are finished returning the CPU load to normal.
  • The hosting computer must be using a Windows x64-bit operating system.

 

Emulating a GPU Using a CPU

To emulate a GPU:

  1. Download the Open GL emulation library.

Extract the files “opengl32.dll” and “libglapi.dll” from the zipped/compressed folder.

 

  1. Next, stop the Spectrum Media Server service.  To do so, you can right-click on the service in the Windows Service Tray, then select Stop Server (started).

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2021/06-04/04b78326-9b3b-46e0-baa6-dff8d4b5d6f2/image-20210604125050-2.png

 

  1. Once the Media Server has been stopped, open the computer’s File Explorer program and navigate to:

C:\Program Files\Digital Watchdog\DW Spectrum\Client\<version_number>

 

**NOTE:  “<version_number>” (above) refers to the DW Spectrum® Client software version number.

 

  1. Copy-and-paste the opengl32.dll and libglapi.dll files to this directory. Do not place them into any additional folders beyond this directory.

 

  1. Start the Media Server from the Windows Service Tray.

Launch the DW Spectrum® Client.

The DW Spectrum Client application will now utilize the CPU for some of the graphical processing.  The processing load on the CPU of the host computer will increase as a result, so be sure to completely close the DW Spectrum® Client application when you are not actively using it.

Motion Smart Search In DW Spectrum IPVMS

Motion Smart Search

DW Spectrum’s Motion Smart Search feature is a useful tool that allows users to rapidly search video archives to discover segments of saved footage.  Rather than having to review long lengths of archived footage to find a specific moment, Motion Smart Search narrows down the saved video to a specified area in the camera’s field of vision and highlights the discovered segments in the Timeline during playback.

This article will outline how to use the Motion Smart Search feature of DW Spectrum for faster footage acquisition.

 

Using Smart Search

To use the Motion Smart Search feature, you must be using a camera that supports motion recording (where both the primary and secondary video streams are active).

 

Note:  It is recommended that the secondary stream be set to a resolution of 704×480 or lower, with a frame rate no higher than 7 FPS.

If you are encountering issues with Motion Recording, check out Motion Recording Troubleshooting (DW Spectrum).

 

To use the Motion Smart Search feature:

  1. Select your desired camera to display.

Selecting from either the camera’s Image Controls toolbar or from the Notifications Panel, click on the Motion icon.

Alternatively, you can right-click in the camera window and select Show Motion/Smart Search.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2020/06-24/2b1e1aa7-52d2-4660-8d79-2ceabf0b6d31/image-20200624151803-1.png

 

  1. Upon activating Motion Smart Search, a grid will overlay the camera area.

Click-and-drag to highlight a specific motion area in the grid.

https://hf-files-oregon.s3.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2020/06-24/aa935d4a-3226-4cde-9c3e-bafc6538b589/image-20200624151803-2.jpeg

 

  1. DW Spectrum will display preview frames the system’s search results.

Additionally, in the Timeline, sections will be highlighted to indicate that motion was detected in the specified motion area.

Select from the previewed frames or click in the Timeline to begin playing the detected footage.

Reporting DW Spectrum Issues

DW Spectrum® Issues

This article will outline how to report operator issues with DW Spectrum® IPVMS.

 

Supported/Affected Devices

  • DW Blackjack® Series

 

Before Requesting Support

Use the following resources to check for possible solutions:

 

**Note:  It is recommended to use the latest version of DW Spectrum®.  If you are encountering operator issues and your firmware is outdated, consider updating to the latest build version.

The Digital Watchdog Support Knowledge Base hosts release notes for recent updates.

 

Requesting Support

Digital Watchdog Technical Support strives to provide quick and efficient assistance for issues that directly regard Digital Watchdog products.

Use the following guidelines to provide a concise outline of your issue so that our technicians may support you in an orderly fashion.

 

Submit One Support Request per Issue

As our support team focuses on different Digital Watchdog products, features, and software, tracking the progress of individual issues becomes difficult when there is an overwhelming number of issues described in a single report.

If one issue appears to be interrelated with another issue, it may be worth mentioning.  However, please maintain a clear outline of a single issue, per request, if possible.

Once the issue has been identified by the technician, a recommended resolution may be provided.

 

**Note:  Open a support ticket with Digital Watchdog Technical Support.

 

Provide a Short and Clear Summary

An ideal summary should be clear and as short as possible, but long enough to clarify the issue.  Provide a clear overview of the issue, the component where the issue is occurring (Server, Client, DW Cloud, mobile application), and what conditions the system was under when the problem started.

Please also provide details regarding any troubleshooting steps that have already been taken.  If troubleshooting has not already been performed, you may be tasked with performing recommended troubleshooting steps.

 

Environment

Provide details about the environment that DW Spectrum® is running in.  This includes information such as what version/build of DW Spectrum® is being used, the operating systems being used, and the size of the System (a single server or multi-server/merged System).

 

Example:

  • DW Spectrum® Version:  v4.1.0.31401
  • DW Spectrum® Client:  Mac OS 10.13
  • DW Spectrum® Server:  Windows 10
  • Network Topology:  Server is connected to cameras through a Wi-Fi router that is connected to a single PoE switch, with 10 cameras.
  • Special Features:  The mentioned PoE switch has an embedded firewall blocking UDP traffic.

 

Reproduction Scenario

Describe any steps that you performed prior to the start of the problem.  The technician may need to try to reproduce the issue on their end to better understand what may be causing the issue.

Examples of this include upgrading firmware from a particular build, changing network hardware, applying specific settings in DW Spectrum®, etc.

 

Attachments

Attachments can be quite helpful for technicians as they offer additional insight to the issue that you are experiencing.  Providing photos, screen recordings, or Sever Logs may help to reduce the wait time for a resolution to your issue.

Since attachments can be quite large to share, you may use a third party service like Google Drive or DropBox to provide your attachment.

Avoid sending compressed (.zip) files as we are less likely to open this file type for security reasons.  Instead, upload each file individually to the sharing application of choice so that your technician can check the file before opening or downloading it.

 

**Note:  DW Spectrum® (Windows version) has an in-client screen recording feature that you may use to capture a recording of your display as you see it.  Press Alt+R on the keyboard to start or stop this function.

 

Remote Assistance

Issues are often system-specific and your technician may request remote access to your System to directly assist you with resolving the problem.

Frequently, Digital Watchdog Technical Support will ask for unattended TeamViewer access to investigate the issue directly.  We understand if this is not possible, but please be aware that this may delay the solution for your issue.  If you prefer to instead be present for the remote session, you may request one.

Additionally, the use of ONVIF Device Manager and/or Wireshark is commonly used for troubleshooting our most commonly reported issues.  It may be in your best interest to have these applications installed.

 

**Note:  DW Blackjack® Servers (Windows) will come with ONVIF Device Manager installed.  Most DW Blackjack® Series devices will come with TeamViewer installed as well.

]]> https://www.dvrcms.com/dw-spectrum-full-user-guide/feed/ 1 Swann Security VMS Download Guide https://www.dvrcms.com/swann-security-vms-download-guide/ https://www.dvrcms.com/swann-security-vms-download-guide/#respond Wed, 31 May 2023 18:37:25 +0000 https://www.dvrcms.com/?p=365 Read More

]]> Swann Security VMS Download Guide,This CMS software provides as well as enables the user to access the surveillance camera along with different functions as well as to operate and control the devices through a PC or smartphone. The application is available for free to download on Windows, Mac, Android, and iOS operating systems.

Swann Security VMS access for V8 units

NOTE 1: This guide is for the following recorders with a similar interface: DVRx-4480V, 4580V, 4680, 4780V, 4ch 4980V, 8 and 16ch 4980, 5580, 5680 and NVRx-8580 and 8780. It is NOT suitable for standalone cloud storage cameras.

NOTE 2: Support for Swann Security VMS is limited to installation and P2P connection setup only. Advanced network setup and port forwarding are not supported.

Minimum System Requirements:

  • Windows 10 or later
  • Intel 9th Gen or AMD Ryzen Quad Core or greater at 3Ghz or higher
  • 16GB RAM (32GB or greater recommended)
  • Dedicated Graphics Card
  • 500GB storage (for software and clips, larger storage may be needed for local recording to PC)
  • 4Gbps upload (8Gbps or greater upload recommended)

Read Next :

  1. Latest Swann Firmware Updates
  2. Swann Security devices Password Reset Guide
  3. DW Spectrum Quick User Guide

Installing the software:

Download Swann Security VMS from the links below based on your operating system (OS) and install as per usual. Click here to check the file version history.

  • Windows – download the VMS version 2.7.84 software HERE then proceed below
  • Mac – download the VMS version 2.7.85 software HERE then once installed, click HERE

If this prompt appears, click More Info then Run Anyway then continue with the installation.

WindowsProtect1.png

WindowsProtect2.png

Once installed, open the Swann Security program and follow the steps below:

  1. Set a password – to protect you from anyone who wants to view your unit on your computer.
    VMS1.png
  2. Set a security question – will be used when you forgot the password your set.
    VMS2.png
  3. Login – just type in the password you’ve set earlier. Username is admin.
    VMS3.png
  4. Add device
    1. Click the Home icon (top-left) then choose Device Management
      VMS4.png
    2. Click the plus (+) icon (top-right)
      VMS5.png
    3. Enter your recorder’s details:
      VMS6.png

      1. Device Name: <name anything you like>
      2. Login Type: P2PID
      3. P2PID: <20-character alphanumeric code; found at the top of your recorder>
      4. Protocol: Private
      5. Media Port: 9000
      6. User Name: <recorder’s admin username; default is admin>
      7. Password: <recorder’s password>
    4. Click Add
  5. Status – Online – under Status column, a green box will appear to indicate that the recorder is online. If not, double check the connection to your internet or the username and password you entered.
    VMS7.png
  6. Stream – click the Mainview icon (monitor with 4-boxes) at the top or when you click the Home icon.
    VMS8.png

    1. Click the arrow beside ‘root’ to expand
    2. Once you see your device, either click and drag the device name to any boxes at the right OR click and drag a specific camera to load.

Swann Security VMX access (Windows only)

NOTE 1: This guide is for the following recorders with a similar interface: DVRx-4680, 4680XN, 5680X, 5680XN. It is NOT suitable for standalone cloud storage cameras.

NOTE 2: Support for Swann Security VMX is limited to installation and P2P connection setup only. Advanced network setup and port forwarding are not supported.

Minimum System Requirements:

  • Windows 10 or later
  • Intel 9th Gen or AMD Ryzen Quad Core or greater at 3Ghz or higher
  • 16GB RAM (32GB or greater recommended)
  • Dedicated Graphics Card
  • 500GB storage (for software and clips, larger storage may be needed for local recording to PC)
  • 4Gbps upload (8Gbps or greater upload recommended)

Installing the software:

Download the Swann Security VMX software for Windows here and install the app as per usual and then follow the steps below to configure and add your device or watch this clip for a complete guide. Click here to check the file version history.

Once installed, open the Swann Security VMX program and follow the steps below:

  1. Login – default username and password is admin & admin then click Sign in

    18929736442905

  2. Add device
    • For remote access setup (viewing your cameras when you are not at the location), click HERE
    • For local access setup (viewing your cameras when your computer is at the same network as the recorder), it can be added automatically or choose Add devices manually then click OK. The next prompt will appear, click Yes then continue to the next step
      mceclip1.png
      addDeviceAutomatically2
  3. Once logged in, the software interface will open.
    mceclip2.png
  4. Add device
    1. Click the Device Manager icon (1). Your Swann device can be added automatically using the IPV4/IPV6 Search option if the PC running the VMX software is on the same network. Note: To manually add your Swann device, proceed to step 4 below.
      mceclip5.png
    2. Select the discovered device and click Add and then Save.mceclip6.png
    3. The device will added to the application but will remain disconnected. Select the newly added device again (6) and click on the Edit (7) option to update the settings. Give friendly to your Swann device (8) and input the correct credentials (8). Click OK. mceclip9.png
    4. Click Manual Add (9) and enter your recorder’s details:mceclip10.png
      1. Device Name: <friendly name of you device>
      2. Login Type: IP
      3. IP: IP address of you device (can be found on your router or network switch management interface)
      4. Media Port: 9000
      5. User Name: <recorder’s admin username; default is admin>
      6. Password: <recorder’s password>
      7. Click Save And Continue

  5. Confirm Status – under the Connect column, a Connected status will appear to indicate that the recorder is online. If not, double check the connection to your internet or the username and password you entered.mceclip11.png
  6. Stream – click the Home icon at the top and then select Live View.mceclip13.png
  7. Select the desired View (14) based on the number of cameras you have or your preferred layout.
    mceclip15.png

    1. To view a specific camera on the list (15) to a window on the live view area, click and drag the channel name and drop into the desired area (A, B, C, D, E, or F).
    2. Or select the desired window on the live view area and then double click the channel name (15) to load the camera.

—————–

Remote access setup

  1. Your recorder must be paired to a Swann Security account first
  2. In the Home screen, click the Device Manager icon
    VMX_Home-Device.png
  3. Click the Manual Add button at the bottom
    VMX_Home_Device-ManualAdd.png
  4. In the Add Device screen, read the following:
    VMX_Home_Device_ManualAdd-AddDevice.png
    • Device Name: Enter a name the device
    • Login Type: set it to P2PID
    • Port: 9000
    • P2PID: Enter the UID of the DVR
    • Check your email and enter the credentials in the P2PUserName and P2PPassword fields
    • UserName: Enter the DVR’s username
    • Password: Enter the DVR’s password

    Click the OK button.

If you don’t have the P2PUserName and P2PPassword, contact our Technical Support and make sure to provide your recorder’s UID or MAC address.

HomeSafe View for Windows

NOTE: This guide is for the following recorders : DVR-1590, 1600, 4575/4580/4590, 4780, 4980, NVR-7450

If you’re having trouble with the size, placement or look of this software, please check out this article (link)!

 

The new HomeSafe View software is used for our new range of hybrid HD-over-Coax recorders.

Use the Wizard in the Help menu for a walkthrough of adding a recorder.

Link to the software user guide

NB: The password requested when you run the software the second and subsequent times is <Blank>, unless you change this in the software. The first login screen below is for the software, not the recorder. This is, therefore, not the username/password combination you use to access the recorder itself.

Password Reset using Swann Security VMS software for Windows

NOTE: This guide is for the following recorders : DVR-4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, NVR-8580, 8580RN, 8780, 8780RN, NVW-650, 800

NOTE2: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

NOTE3: If you still have access to your Swann recorder via the Swann Security app, please click on this article instead: Recover your Swann Security DVR, NVR, or NVW “Admin” password using the Swann Security app

This guide is intended for customers to reset their Swann recorder when they have forgotten their password using the Swann Security VMS PC software.

Acquiring the reset code via Swann Security VMS software

The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

 

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

 

NetConQSG.JPG

Excerpt from the Hardware Quick Set Up Guide

 

NOTE: NVW units doesn’t need to be hardwired to obtain the MAC Address

 

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download the Swann Security VMS software on your Windows computer and install it.

If this prompt appears, click More Info then Run Anyway then continue with the installation.

WindowsProtect1.png WindowsProtect2.png

Once installed, open the Swann Security program and follow the steps below:

  1. Set a password – to protect you from anyone who wants to view your unit on your computer.
    SS1.png
  2. Set a security question – will be used when you forgot the password your set.
    SS2.png
  3. Login – just type in the password you’ve set earlier. Username is admin.
    SS3.png
  4. Search for device
    1. Click the Home icon (top-left) then choose Device Management
      SS4.png
    2. Click the Auto Search (top) to get the MAC address of your recorder. Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).
      SS5.png

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

Login.JPG

 

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

Login_Recovery.jpg

 

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

PasswordCreation.jpg

 

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

]]> https://www.dvrcms.com/swann-security-vms-download-guide/feed/ 0 C3 CMS Setup Installation Guide https://www.dvrcms.com/c3-cms-setup-installation-guide/ https://www.dvrcms.com/c3-cms-setup-installation-guide/#respond Fri, 26 May 2023 19:29:22 +0000 https://www.dvrcms.com/?p=352 Read More

]]> C3 CMS Setup Installation Guide, The C3™ CMS program allows users to remotely view and manage their standalone DVR or NVR systems.  From the application, Users can view live and recorded video, export video, upgrade firmware, and more.

C3 CMS Overview

 

Take a quick tour of the powerful and feature-rich C3™ CMS from Digital Watchdog®. Unlike

Adding a Site to C3™ CMS

The C3™ CMS program allows users to remotely view and manage their standalone DVR or NVR systems.  From the application, Users can view live and recorded video, export video, upgrade firmware, and more.

However, before a user can utilize these features, the recording device will need to be added to the C3™ CMS program.

This article will outline how to connect a new site to C3™ CMS with a direct connection (IP address) and also how to connect with PathFinder.

**NOTE:  If you have not already done so, please install C3™ CMS before continuing.

Supported/Affected Devices

  • VMAX® A1 Series (2.1 MP)
  • VMAX® A1 Plus™ Series (5 MP)
  • VMAX® IP Plus™ Series

Adding a New Site to C3 CMS

Accessing the Site List Add/Edit Menu

When adding a site to C3™ CMS:

  1. Launch the C3™ CMS application and log in as the Administrator.
  • Default Username:  admin
  • Default Password:  <user’s choice>

  1. In the Site List within the left-panel of the C3 CMS viewer, right-click and select “Add/Edit Site” from the context menu.

  1. The Site List Add/Edit window will display.

Click the “Refresh” button. If the recorder is on the same local network as your computer, it will automatically display in the Sites Found list if detected by C3 CMS.

Otherwise, you can enter the recorder site information manually.

The instructions for automatic detection and manual addition are below.

Scanning (automatic) and Registering Sites

C3 CMS will scan the local network (LAN) for VMAX standalone recorders.

Click the “Refresh” button to have C3 scan again.

  1. If a recorder is detected, the recorder (referred to as a ‘site’) will appear in the Sites Found list on the left-side of the Site List Add/Edit window.

  1. Select the desired recorder from the Sites Found list, then click the “Add” button to begin the site registration.

A pop-up will display. Configure the following:

  • Site Name – enter a label/name to identify the site
  • User Name – enter the login ID to the VMAX recorder (default ID – admin)
  • Password – enter the login password to the VMAX recorder
  • IP Address – lists the IP address of the detected site
  • Port – lists the TCP/IP Port value that belongs to the VMAX recorder
  • Web Port – lists the Web Port value that belongs to the VMAX recorder
  • Channel – enter the channels that will be available to view for C3 CMS. For example, to view all 16-channels of a unit, you would use “1-16”.

  1. After verifying that the detected site information is correct, click the “OK” button in the pop-up. The site will then appear listed in the Registered Sites list.

Repeat Step 1 and Step 2 for any additional detected sites that you wish to add.

When finished, click the “OK” button to close the Site List Add/Edit window and return to the main C3 CMS viewing area. The sites that you have added will appear listed in the left-panel under the My Sites section.

Manually Registering Sites

To manually add a new site:

  1. In the Site List Add/Edit menu, click on the “New Site” button that appears in the Group/Sites area of the window.

  1. The New Site window will display.

Configure the following for the new recorder site:

  • Use P2P – [optional] enable this setting to use a PathFinder ID to connect with a site instead of using a direct connection (IP address, DDNS). When enabled, the Model, Port, and Web Port settings will not be necessary for a P2P connection and will be disabled in C3 CMS for the site registration. For more information on this connection option, please see the section below, titled “Registering Sites with PathFinder (P2P)”.
  • IP/Domain Address – manually enter the IP address or DDNS URL that is assigned to the VMAX recording unit. Keep in mind that when using a direct connection with a computer that is outside of the local network (LAN) of the recorder, port forwarding may be required.
  • Model – select the VMAX series that best represents your standalone recording unit
    • For a VMAX A1 Plus or VMAX IP Plus model, please select “VMAX Plus Series”
    • For a VMAX A1 (2.1 MP) or older/legacy VMAX (960H) models, please select “VMAX Series” to add the recorder to C3 CMS (limited support available). Not all legacy units can be added.
  • Port – enter the TCP/IP port value that is assigned in the recorder’s Network settings
  • Web Port – enter the Web port value that is assigned in the recorder’s Network settings
  • User ID – enter the username that is used to log in to the VMAX recorder (default ID – admin)
  • Password – enter the login password that is used to log in to the VMAX recorder (password is created during initial recorder setup).

**NOTE:  Digital Watchdog does not provide port forwarding services. If router assistance is required, please contact your company’s IT department, network administrator, or your contracted alarm company.

  1. When done, click the Verify button. C3 CMS will validate the information and will add the new site if the connection information passes. If validation fails, a failure message will display. Ensure that the connection information and login information is entered correctly, including case-sensitivity.

  1. If the connection information, model series, and login credentials were entered correctly, the Site Name and Channel boxes will become enabled.

Enter a Site Name [optional].  This determines how the site will be labeled in the C3™ CMS program.

Enter the Channels that you would like to monitor from C3™ CMS (e.g., 1-16 is for all 16 channels from the selected DVR).

The MAC address and firmware version of the VMAX unit will automatically generate if validation is successful.

Click the OK button to close the site setup window and proceed.

  1. If the site is added successfully, it will display in the Registered Sites list.

Click the “OK” button in the confirmation pop-up, then click the “OK” button to close the Site List Add/Edit window.

  1. The sites that you have added will appear listed in the left-panel under the My Sites section in the main viewing area.

To view your cameras, drag and drop the site into the viewing area.

Alternatively, you may drag and drop each camera separately into the viewing area, as they display in the Devices list.

Registering Sites with PathFinder (P2P)

To manually add a new site using a PathFinder ID:

  1. In the Site List Add/Edit menu, click on the “New Site” button that appears in the Group/Sites area of the window.

  1. The New Site window will display.

Configure the following for the new recorder site:

  • Use P2P – enable this setting to use a PathFinder ID to connect with a site instead of using a direct connection (IP address, DDNS). When enabled, the Model, Port, and Web Port settings will not be necessary for a P2P connection and will be disabled in C3 CMS for the site registration.
  • P2P Address – enter the PathFinder ID of the VMAX recording unit.
  • Model – disabled when “Use P2P” is enabled
  • Port – disabled when “Use P2P” is enabled
  • Web Port – disabled when “Use P2P” is enabled
  • User ID – enter the username that is used to log in to the VMAX recorder (default ID – admin)
  • Password – enter the login password that is used to log in to the VMAX recorder (password is created during initial recorder setup)

  1. When done, click the Verify button. C3 CMS will validate the information and will add the new site if the connection information passes. If validation fails, a failure message will display. Ensure that the connection information and login information is entered correctly, including case-sensitivity.

  1. If the connection information, model series, and login credentials were entered correctly, the Site Name and Channel boxes will become enabled.

Enter a Site Name [optional].  This determines how the site will be labeled in the C3™ CMS program.

Enter the Channels that you would like to monitor from C3™ CMS (e.g., 1-16 is for all 16 channels from the selected DVR).

The MAC address and firmware version of the VMAX unit will automatically generate if validation is successful.

Click the OK button to close the site setup window and proceed

  1. If the site is added successfully, it will display in the Registered Sites list.

Click the “OK” button in the confirmation pop-up, then click the “OK” button to close the Site List Add/Edit window.

  1. The sites that you have added will appear listed in the left-panel under the My Sites section in the main viewing area.

To view your cameras, drag and drop the site into the viewing area.

Alternatively, you may drag and drop each camera separately into the viewing area, as they display in the Devices list.

C3 CMS Feature Tutorial: Add a Camera

 

 

A brief video to show you how easy it is to add a camera to the user interface in C3™ CMS.

C3 CMS Feature Tutorial: Dual Windows

 

 

A brief video to show you how easy it is to use dual windows in C3™ CMS.

C3™ CMS Feature Tutorial: Import a Site

 

 

A short video to show you how easy it is to import a site into C3™ CMS.

C3 CMS Feature Tutorial: Panoramic Views

 

 

A brief video to show you how easy it is to create panoramic views in C3™ CMS.

C3 CMS Feature Tutorial: Timeline Search

 

 

A brief video to show you how easy it is to locate video by using the timeline to search in C3™ CMS

C3 CMS Overview: User Interface

 

 

A brief video to quickly show you how the dynamic features in the C3™ CMS user interface.

CMS Software Crashes

Software Issues

When monitoring the camera video of your standalone recording unit from a computer, it is recommended to use a viewing application for added convenience.  However, if you are experiencing software crashes when using either Pivot CMS or the C3CMS program and have double-checked your site settings for any typos, some troubleshooting may be required.

This article will outline troubleshooting methods for resolving CMS software crashes.

 

Update Viewing Software

A common cause of software crashes is outdated firmware.  If your viewing software or recording unit is using an outdated version, some communication may still occur, but is unlikely to go without experiencing some issues.

Check that you are using the latest version of your viewing software by comparing the version currently being used to the published version that is posted in the DW Resource Library.

image 20221017150840 2

 

To check the current version of C3 CMS:

  1. Click on the About icon (?).
  2. Take note of the currently installed version.  The displaying window will notify you a new version is available for download and installation.

image 20221017150840 3

 

  1. Click the Update button to prompt the system to download and install the new software version.

 

To check the current version of Pivot CMS:

  1. Right-click in the Sites List of Pivot CMS.
  2. At the bottom of the context menu, identify the currently installed version under Ver. x,x,x,x (e.g. Ver.1,1,1,1).

image 20221017150840 4

 

  1. Compare the currently installed version to the published version on the Pivot CMS Details web page.

 

Update Recording Unit

Check that you are using the latest firmware version for your recording unit.

To check the recording unit’s currently installed firmware version:

  1. Log in at the recording unit as the admin user.

 

  1. Right-click with your mouse, then select Menu (some models refer to this as Setup Menu).

 

  1. Select System, then select System Information.

The currently installed firmware build will appear under Version.

image 20221017150840 5

 

For more information for upgrading your recording unit’s firmware, use one of the articles below:

 

Check Compatibility

Before installing any viewing applications to your computer, it is a good idea to ensure that the software will be compatible with your recording unit.

Check the compatibility table from Application Compatibility List to confirm that you are using the correct software for your DVR or NVR.

image 20221017150840 6

 

Test with A Demo Site

If you are experiencing software issues only when connecting to your recording unit, and not when initially launching the application, connect with a demo site to confirm if the issue only occurs with your unit.

Digital Watchdog offers demo sites for you to sample our collection of recording units.

  1. Open a web browser and select the Demo Site that best represents your recording model.

 

  1. Use the provided IP Address, Ports, and User Login to create a demo site in your viewing application.

image 20221017150840 7

 

  1. If the issue persists when connecting with the demo site, it is possible that the issue is isolated to your computer or your network.

If the issue does not persist with the demo site, make sure that your recording unit’s firmware is up to date, power-cycle your DVR, or delete and create your site again.

 

Check System Compatibility

If your recording unit is operating normally, separate from the issues with your viewing software, it is possible that you are experiencing a client-side issue.

Make sure that you are not overloading your system by running unnecessary applications in the background of your computer.

 

  1. Make sure that your computer meets the minimum system requirements for running the software.

This information is located under the System Requirements tab of the software’s product page.

image 20221017150840 8

 

  1. If your computer meets the minimum System Requirements of the software, check that your computer’s processor is not being overloaded.

Open the Task Manager on your computer and inspect the overall performance of your computer.  You can open or close the viewing application to see how it affects your computer’s processes.

 

**NOTE:  If your CPU usage is reaching 98% – 100%, you may be overloading your computer and may want to consider using a computer with better processing hardware.  Close all unnecessary applications to improve performance.

image 20221017150840 9

 

**NOTE:  Some software conflicts may also be caused due to antivirus software.  If you believe that your computer’s antivirus software may be preventing the CMS program from running, check the virus and threat protection settings to check the program permissions.

 

Use Basic Display (C3CMS)

The C3CMS viewing application features the option to change the display quality of the software.

If you are using a computer without an external graphics card, it is recommended to change the Display setting to Basic Display to improve performance.

  1. Launch the C3CMS program.

 

  1. Click on the Settings (gear icon) menu.

image 20221017150840 10

 

  1. Under the Application tab, enable the Basic Display setting.

image 20221017150840 11

 

Clean Reinstall

If you are experiencing a client-side issue and have used the above troubleshooting recommendations, you may want to consider performing a clean reinstallation of the viewing application.  This process will completely remove the viewing application from your computer, which will need to be reinstalled to create your viewing site again.

Installing C3CMS (Macintosh)

C3™ Central Monitoring System

The C3™ CMS software program allows users to remotely view and manage their standalone DVR or NVR systems from the convenience of their desktop computer.  From the application, users can view live and previously recorded video, export video, upgrade firmware, and more by connecting to VMAX standalone recorders

This article will outline how to install C3™ CMS on a Macintosh computer and how to set a password for the application.

**NOTE:  C3™ CMS for Macintosh only supports the C3 desktop client.  A computer with Windows OS is required to use the C3 Event Server program for access to event alerts and system health monitoring through the C3 platform.

If you are installing C3™ CMS on a Windows computer, please read Clean Reinstalling C3 CMS (Windows).

Supported/Affected Devices

  • VMAX® A1 Series (2.1 MP)
  • VMAX® A1 Plus Series (5 MP)
  • VMAX® IP Plus Series

Installing C3™ CMS on Macintosh

  1. To obtain the .DMG installation file for C3™ CMS, open a web browser and visit the C3™ CMS product page.

  1. Scroll down and click on the “Software” tab.

Select the Version of C3 CMS that you want to install (Macintosh) and click the Download icon to download the installation file.

  1. Open the downloaded .DMG file, then drag the C3™ CMS application into your Applications folder.

**NOTE:  If your Macintosh blocks the installation, it is likely because your computer is recognizing the program as a third-party software. Please read Installing Third Party Applications On Macintosh for more information.

  1. Launch the application.

Open your Applications folder, then double-click on the C3™ CMS application.

  1. The C3™ CMS login screen will display.

Enter the following default login credentials:

  • Username:  admin
  • Password:  <set by the user>

**NOTE:  This completes the initial installation of the C3™ CMS application.  To learn how to add your recording unit to the program, please read Adding A Site to C3 CMS.

Creating a Password [optional]

To create a password:

  1. Log in to the C3™ CMS application.

  1. Click on the Configuration icon.

  1. The Configuration menu will display.

Click on the User Account tab.

Select the “admin” user from the user list, then click the “Edit” button.

  1. Enter a password for the admin account in the Password box.

Enter the password again in the Confirm Password box.

Click the Save button to apply the changes.

**NOTE:  This password will be applied to the C3 CMS program, not your recording unit.

It is recommended that you do not disable any of the Permissions for the administrator account.

Manually Scaling C3™ CMS DPI Settings to 1080p Resolution

High-DPI Resolution Display Issues

When using high resolution display monitors greater than 1080p HD, C3™ CMS may not scale the display resolution correctly. This means that if you are using a 2K or 4K display monitor, the program window and/or display text may appear to be “shrunken” and generally too small on the screen, causing the application text to be fuzzy and unreadable to the user.

In this event, users can manually change the DPI (dots per inch) scaling of the C3 CMS program in the Properties settings of the application.

This article will outline how to manually change the display resolution of C3 CMS application for high resolution displays encountering display scaling issues with the C3 CMS program.

 

Changing High-DPI Scaling

  1. Locate the C3 CMS .exe file in the File Explorer application.

Right-click on the executable file (.exe) and select “Properties”.

 

image 20220309174728 1

 

  1. The Properties pop-up will display.

Select the Compatibility tab.

Click on the “Change high DPI settings” button.

image 20220309174728 2

 

  1. Change the resolution settings” to set the resolution.

Some Windows 10 users may not see a “1080” DPI scaling option (depending on the Win10 build version). In this event, enable the “Override high DPI scaling behavior…” setting.

Select “Application” to allow the program to bypass system-wide scaling and define its own scaling parameters for high DPI monitors.

This issue occurs on a case-by-case basis, you may need to experiment with the three above options to find which option works best for you.

Your options will appear as follows:

    • Application – Disables all Windows scaling settings and only use the app developer’s setting. This option does not allow for user customizations, but instead uses the default application display settings. This option was previously called “Disable display scaling on high DPI settings” in previous versions of Windows.
    • System – Overrides the program’s DPI settings and makes it run like it would on a low-DPI display. On a high-DPI display, this will make the program appear blurry.
    • System (Enhanced) – Windows will try to use enhanced DPI scaling for this program. As a result, some programs will display with crisp text on high-DPI displays. This won’t work for all programs, but is worth trying.

When finished, click the “OK” button to save the settings and close the pop-up.

image 20220309174728 3

 

Microsoft Information Source:  https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-10-783d6dd7-b439-bdb0-0490-54eea0f45938

Adding User Passwords In C3CMS

Password Protection

Implementing password protection for the C3™ CMS program is optional, but is recommended when multiple users will be utilizing the same workstation computer to monitor camera streams through the C3CMS program.

This article will outline how to change the Administrator password for the C3™ CMS program.

Note:  This will not affect the login credentials of any recording units that are connected to the workstation computer through the network.

Note:  If you have already applied an Administrator password for C3CMS and have forgotten the password, the C3CMS program must be completely clean reinstalled to reset the login credentials.

If you must perform a clean reinstallation, please read Clean Reinstalling C3CMS (Windows).

Supported/Affected Devices

  • Workstation Computer

Changing The Password

To change the Administrator password for C3CMS:

  1. Launch the C3CMS application on the computer.

  1. Log in to C3CMS.

By default, the login for C3CMS is:

    • User Name:  admin
    • Password:  — (blank)

  1. Click on the Configuration icon.

  1. Select the User Account tab at the top of the Configuration menu.

Click on admin, then click the Edit button.

  1. Enter the new password into the Password and Confirm Password fields.

Click the Save button, then click OK to apply the changes.

image 20200327103259 7

C3™ CMS Feature Tutorial: Add a Site

 

DW® C3™ CMS Feature Tutorial: Add a Site from Digital Watchdog on Vimeo.

 

A short video to show you how easy it is to add a site to C3™ CMS.

C3 CMS Feature Tutorial: Events Search

C3 CMS Feature Tutorial: Events Search

 

C3 CMS Feature Tutorial: Layouts

C3 CMS Feature Tutorial: Layouts

 

C3 CMS Feature Tutorial: Thumbnail Search

C3 CMS Feature Tutorial: Thumbnail Search

 

Clean Reinstallation of C3™ CMS (Windows)

Clean Reinstallation

By completely uninstalling, then reinstalling the C3 CMS desktop software, users can resolve most client-side issues and can create a new admin login for the C3 CMS program.

This article will outline how to uninstall C3 CMS, as well as how to reinstall the C3 CMS software.

**NOTE:  Please be aware that by completing a clean reinstallation of the C3 CMS software, site information will be deleted.  You will need to know the connection information (IP address, DDNS, PathFinder, etc.) of your recording unit to configure and reestablish a connection with the recording unit. You can find this information within the Network settings of the recording unit.

Supported/Affected Devices

  • VMAX® A1 Series (2.1 MP)
  • VMAX® A1 Plus Series (5 MP)
  • VMAX® IP Plus Series

Clean Reinstallation of C3™ CMS

When normally uninstalling programs from a computer, there is often data left behind regarding user preferences, settings, and other database information even after removing the program and its executable files. These program files will remain present as “orphan files” and can often reintegrate with the parent application (in this case, C3 CMS) upon reinstallation, essentially prevent any intended changes from taking effect during the reinstallation process.

This section will outline how to completely remove C3 CMS and the MariaDB programs from the computer for a clean reinstallation.

Uninstalling C3™ CMS

  1. Prompt the uninstallation of C3 CMS by opening Programs and Features tool in the Windows Control Panel.

Select C3 CMS from the program list, then select Uninstall.

  1. Select “Yes” for the removal of the configuration files.

The wizard will inform you once the uninstallation has been completed.

Uninstalling the MariaDB

  1. Locate and select MariaDB from the program list, then select Uninstall.

The Maria DB Setup Wizard will display.

  1. Using the MariaDB Setup Wizard, click Next.

Select Remove, then select Remove data.

  1. Click the Remove button to begin the uninstallation.

The wizard will inform you once the uninstallation has been completed.

Installing C3™ CMS

This section will outline how to install the C3 CMS program for the first time or after performing a clean uninstallation of the application.

  1. To download the installation file for the C3 CMS software, open a web browser and go to the C3 CMS product page, located on the Digital Watchdog website.

Scroll down and click on the Software tab.

Click the Download icon to acquire the installation file for C3 CMS.

  1. Run the C3 CMS installation file.

This file is likely located in the Downloads folder of your computer.

  1. In the Select Setup Language screen, select your preferred language, then click OK.

  1. Click Next, then select the Destination Location for the configuration files.

By default, the folder destination is C:\Program_Files\C3 CMS.

Accept the file location or select Browse to select another location.

Click Next to proceed.

  1. Select the Components to include with the installation, then click Next.

**NOTE:  The C3EventServer agent will allow users to view system reports from C3 CMS.  It is recommended to include this with the installation.

  1. The Select Start Menu Folder screen will display.

Accept the shortcut location or select Browse to select another location.

Click Next to proceed.

  1. The Additional Tasks screen will display.

To include desktop shortcuts for C3 CMS and the Event Server, check the boxes, then click Next.

  1. A summary of the installation will display.

Click Install to proceed.

  1. The Microsoft Visual C++ screen will display.

Click in the I agree to the license terms and conditions checkbox, then click Install.

The wizard will inform you once the installation is complete.

Applying Administrator Password

If you would like to add an Administrator password for the C3 CMS login, please read Adding User Passwords In C3 CMS.

Exporting Video Footage with C3™ CMS

Exporting Video

When utilizing C3™ CMS to monitor your recording system, it becomes possible to export previously recorded video footage through this desktop software.

The following article will outline the various ways that you can export video footage from a recording unit directly to your computer with the C3 CMS software including:

  • Streaming Backup (specified time period)
  • File Backup (hour-long blocks)
  • Scheduled Backup (set schedule for automatic backup)
  • Scheduled FTP Upload (backup for multiple sites to a dedicated backup server)
  • Password Encryption (require a password to view exported video files)
  • Viewing Exported Video (how to view SSF/AVI files containing exported video)

**NOTE:  If you have not added your DVR or NVR site to the C3 CMS software, please read Adding a Site to C3 CMS before proceeding.

**NOTE:  If you are connected to your recorder site using the PathFinder P2P function (PathFinder ID), please be aware that the remote backup features will not function.  To perform a remote backup, the recorder site must be registered to C3 CMS using an IP address or DDNS address to maintain a direct connection.

Supported/Affected Devices

  • VMAX® A1 Series (2.1 MP)
  • VMAX® A1 Plus Series (5 MP)
  • VMAX® IP Plus Series

Performing a Backup

When a standalone recorder archives camera video footage, the video files will be stored in the local storage drive (HDD) that is installed within the VMAX unit. This previously recorded video footage can be reviewed locally at the recorder itself, but it can also be retrieved through C3 CMS.

In addition to the convenience of using a computer desktop application for regular viewing, video files can also be exported/backed-up directly to the computer. Below are a few of the remote backup options that the C3 CMS service provides.

Streaming Backup

This method is different than using the Site Backup feature of C3 CMS as users are able to be more specific with the timeframe of the target footage for backup, rather than being limited to only exporting footage in hour-long blocks.

To use the Streaming Backup feature to export video through C3 CMS:

  1. From the left pane, under “Resources”, select a site from the Sites list and begin viewing video. To view video, drag-and-drop the registered recorder from the Site List, that is located on the left-hand side of the window in the Resources panel.

  1. After beginning to view the site, search for your footage by clicking on the Calendar icon in the bottom pane to display the Calendar Search feature.

Use the Calendar to specify the date and time of the desired video playback.  In the Calendar, dates that are highlighted in yellow represents previously recorded video that is available for playback.

After making your selections in the Calendar, the Timeline will activate at the bottom pane of the window. You may use the mouse wheel to zoom-in closer or to zoom out further on the Timeline.

**NOTE:  If the bottom pane is currently hidden, click the collapsible tab at the bottom of the window to display the viewing controls.

  1. To select which cameras you would like to view (and soon export video for) select the target video channels in the main viewing area. The Timeline will show a green ribbon to represent the searchable video.

**NOTE:  Breaks in the green ribbon on the Timeline are normal. Empty areas represent either the fact that you have not selected all of the desired cameras in the viewing area and/or the camera settings in the recorder have been set to only archive footage when motion has been detected by the camera.

Using the right mouse button, click-and-drag in the Timeline to highlight the desired timeframe.  You can click and slide the Start and End points with your mouse if an adjustment needed.

Alternatively, to set up the Streaming Export, right-click in the Timeline at the starting point of your desired section of footage, then select “Backup Start Set”.  A Start marker will display on the Timeline.

To set the ending point of your desired section of footage, right-click at the end of your desired footage, then select “Backup End Set”.  An End marker will display on the Timeline.

  1. The section of footage marked on the Timeline will be highlighted in yellow and the Streaming Backup settings will display.

In the Streaming Backup window, configure the following setting before continuing:

  • Device Name, IP address, max channels – these settings will list the connection settings for the registered site
  • Path – under the Device Information section, select a save location to where the export the backup video files will be stored on the computer
  • SSF Files/AVI Files – select between exporting the video to .SSF format or .AVI format. Use “SSF Files” if you are exporting video from more than one video channel.
    • .AVI is still supported by some third party media players
  • SSF Player Export – enable this option to include the standalone Backup Player executable (.exe) with the backup files.  This is recommended if the files are going to be shared with anyone that does not use C3 CMS or does not have a media player that will support .SSF format.
  • Backup Setting – select the video channels to include for the selected section of footage. To export all of the video channels, enable “ALL Channel” to create backup files for all video channels. The more channels that are selected, the larger the file size will be.
  • Start Time / End Time – verify or adjust the start and end points of the video export as needed.

  1. Once your specifications have been set, click the “Backup Start” button to begin the backup.  The processing time will vary depending on the length of the footage and the number of channels that were selected.  You may click the “Stop” button at any point to abort the process early.

Once the export process has been completed, a confirmation message will display.  Click the “OK” button to close the pop-up.

The exported footage and Backup Player will be saved in the destination (Path) folder that was specified in the Streaming Backup settings window.

File Backup Dialog

To export video through File Backup:

  1. Open the Top Menu and select “Backup”.

  1. The Backup window will display.  Under “My Sites”, select the target site for the backup.

  1. Under the Site Information section, verify that the address information is correct.

For “Path”, determine the location where the video file will be saved in the computer.  To change the file pathing, click the ellipses (…) button.

  1. Use the Calendar to select a specific recording date.  Days colored in GREEN represents that there is video recorded for that day.

Under the Backup Time section, choose the time of the footage that you would like to backup.  In the File Backup dialogue, footage may only be backed up by the hour.

  1. Under the Channels to Backup section, specify which channels you would like to include in the backup.  By default, all channels will be included.

  1. Click the “Start” button to begin the backup process.  The progress bar at the bottom of the Backup window will display the status of the backup.

Scheduled Backup

Use C3 CMS to periodically backup video files on a set schedule with the Schedule Backup feature.

**NOTE:  The computer must remain turned on during the runtime for the scheduled backup for this feature to work.

To set up Schedule Backup:

  1. Open the Top Menu, then click on “Backup”.

The Backup window will display.  Click on the “Schedule Backup” tab.

  1. In the My Sites panel, select the site that you will be periodically backing up.  The device information will display in the Site Information area.

The “Path” setting will determine the location where the video file will be saved on the computer.  To change the file pathing, click the ellipses (…) button and select the new file location.

  1. In the Backup Date section, set the start date and end date of the backup period of the scheduled backup.

Enable the “Continue” setting to have C3 CMS backup footage, beginning at the designated starting date, and to continuously backup video beyond the set end-date.

In the Channels to Backup section, select which channels to include in the backup.  Enable “ALL Channels” to include all video channels in the backup.

  1. In the Server Schedule section, set the days of the week and hours of day that C3 CMS will backup footage for.  Click-and-drag to mark grid.

  1. Under the Backup Run Time section, set the hour of the day that the backup process is allowed to run.  Click-and-drag to mark in the grid.

  1. At the bottom of the window, enable [optional] “Start Scheduled Backup when OS Starts” to execute backup when the OS of the computer starts.

Once the settings have been configured, click the Save button.  C3 is ready to begin following the schedule upon clicking saving the settings.

  1. The scheduled backup will appear in the Scheduled Backup List menu. Click on the “Scheduled Backup List” tab to view a list of the scheduled backups.

Scheduled FTP Upload

The Schedule FTP Upload function is supported for stable backup for multiple sites.  To use the Schedule FTP Upload function, the FTP server must be operated on the backup PC.

To set up the Schedule FTP Upload function:

  1. Open the Top Menu, then click on “Backup”.

The Backup window will display.  Click on the “Schedule FTP Upload” tab.

  1. Under the My Sites section, click on a site that you are setting this feature for.  The device information will display in the Site Information area.

Set the Path of the backup file.

  1. Under the Upload Date section, choose the dates to upload.

If you check the “Continue” box, the setting will be designated from the start date to the present date.

If you check the “Latest” box, the setting will start from the previous day and proceed like continuous backup.

Under the Channels to Backup section, select which channels to include in the backup.  Enable “ALL Channels” to select all channels.

  1. Under the FTP Server Information section, configure the following:
  • Host – enter the backup server’s IP Address
  • Port – 22 (default; if limited, you may enter a different port)
  • User – enter the FTP server ID
  • Password – enter the FTP server password
  • Home Path – set the home path set in the FTP

  1. At the bottom of the window, enable [optional] “Start Scheduled Backup when OS Starts” to execute backup when the OS of the computer starts.

Once the settings have been configured, click the Save/Connect Test button to test the connection and save the settings.

  1. Click the Scheduled FTP Upload List tab to view the scheduled backup.  The last downloaded file will display, not the time of the last data uploaded.

At the bottom of the window, set the “Delete Old Folders” and “Days” settings to configure the auto deletion of old recordings of the Scheduled FTP Upload feature.

File Password

C3 users have the option to utilize the File Password menu, which allows the encrypting of exported video files and will require users to enter a password to view them.

To set up a File Password in C3 CMS:

  1. Open the Top Menu, then click on “Backup”.

The Backup window will display.  Click on the “File Password” tab.

  1. The File Password menu will display.

Select the file location from the Drive List, then select the backup file in the Backup File List that you would like to encrypt.

  1. In the File Encryption area, create a password to protect the selected file(s).

Click the “Encryption” button to encrypt the selected file(s) and apply the password.

  1. To change or delete the encryption password, select the file, then enter the login password to the site.

Enable the “No password” setting to disable the current password altogether.

Enter a new password in the “New Password” and “Confirm Password” settings to change the password to something else.

Click the “Save” button when finished to apply the settings.

Viewing Exported Video Footage with C3 CMS

To play exported footage, users may use the C3 CMS Backup Viewer feature or standalone player version (Streaming Backup setting).

To use the Backup Viewer to view an exported video file:

  1. If you are using the C3 CMS desktop application, click the Player icon that is located next to the Calendar in the bottom panel.

If you do not have C3 CMS and are trying to view an exported video, use the C3Player executable (.exe) program that was included when the video export was created.

  1. In the File Drive List section, select the file directory (folder) that contains the video files.

If the files are password protected, enter the password in the “File Password” box to decrypt the video footage files for viewing.

  1. Next, in the TTX File List section, select the “One” tab to view one channel at a time during playback.

Alternatively, select the “Multi” tab to view multiple channels simultaneously during playback.

Double-click on a video file to begin viewing the exported video file.

Installing Third Party Applications On Macintosh

Blocked Software

When installing Digital Watchdog software to a Macintosh, the computer may not recognize the software as a trusted application.  When this occurs, the Macintosh computer automatically blocks the installation of applications, categorizing them as third-party software.

This article will outline how to temporarily disable the security lock to allow the installation of Digital Watchdog applications to a Macintosh computer.

 

Supported/Affected Devices

  • VMAX Series (Legacy)
  • VMAX 960H Series (Legacy)
  • VMAX Flex Series (960H)
  • VMAX A1 Series (2.1 MP)
  • VMAX A1 Plus Series (5 MP)

 

Opening Blocked Software On Macintosh

When initially attempting to run installation tools for unrecognized applications, Macintosh computers will typically block the installation software from running.

To open blocked software on Macintosh:

  1. Open the System Preferences menu.

Note:  If you do not know where to open the System Preferences menu on your Macintosh, open the Finder application and search for System Preferences.

 

  1. Navigate to the Security & Privacy menu.

Select the General tab.

image 20200408090939 1

 

  1. If you have attempted to run a blocked application, it may appear in the bottom half of the General tab.

Click on the Open Anyway button to allow the one-time installation of the application.

image 20200408090939 2

 

  1. A confirmation window will display.  Click the Open button to proceed with running the installation software.

image 20200408090939 3

 

  1. If you would like to disable this security setting on your Macintosh, click the Lock icon at the bottom of the General tab.

Enter your computer’s login to disable this setting.

To re-enable this setting, click the Lock icon again and re-enter your computer’s login.

image 20200408090939 4

Upgrading Firmware with C3 CMS (Windows)

Upgrade Remotely with C3 CMS

With C3™ CMS, firmware can be easily upgraded from your Windows computer, rather than having to physically go to your recording unit to perform the process.

This article will outline how to use the C3 CMS program to remotely upgrade the firmware of a standalone DVR or NVR.

 

**NOTE:  The remote firmware upgrade process is not available for the MacOS version of C3 CMS.

 

Related KB Articles:

 

Supported/Affected Devices

  • VMAX A1 Series (2.1 MP)
  • VMAX A1 Plus Series (5 MP)
  • VMAX IP Plus Series

 

Downloading the Firmware File

To upgrade firmware using C3 CMS, download the new firmware file for uploading.

To download firmware files:

  1. Open a web browser and visit the DW Resource Library.

 

  1. Use the Resource Library and search for your DW product model:
    1. Product Category – click in the drop-down and select the product type, then enter the Part Number of the DW product into the search box. Select your product from the results.
    2. Free Search – enter the product or model number of your product into the search box. Select your product from the results.

 

image 20221017122914 11

 

  1. After selecting the Part Number, click the Search button.

In the Results, scroll down and locate the “Firmware” section.

image 20221017122914 12

 

  1. Identify the correct firmware version for your product and download the correct Version of firmware for your DW product.

 

**NOTE:  When upgrading firmware for a VMAX IP Plus, make sure that you are using the correct firmware version for the hardware generation of your NVR.

 

Upgrading with C3EventServer

To upgrade your standalone DVR or NVR through C3 CMS:

  1. Launch the C3EventServer application.

 

**NOTE:  The C3EventServer program is included when initially installing the C3 CMS application to a Windows computer.

image 20221017122914 13

 

  1. The C3 CMS Agent will display.

Click on Health Check.

image 20221017122914 14

 

  1. The Event Server window will open, then display the Health Check tab.

Select your Site from the Site List or double-click on the site in the Status Window.

image 20221017122914 15

 

  1. Scroll down and locate the Remote Management section, then click on F/W Upgrade.

image 20221017122914 16

 

  1. Click on the ellipses (…) button, then select the new firmware file.

Click the Upgrade button to start the backup.

image 20221017122914 17

 

  1. The DVR or NVR will reboot once the firmware upgrade has been completed.

 

**NOTE:  C3 CMS will not notify you when the upgrade has been completed.  Use the Health Check tool to confirm the currently applied firmware version (FW Version).

]]> https://www.dvrcms.com/c3-cms-setup-installation-guide/feed/ 0 DW® C3™ CMS Overview nonadult Pivot CMS Setup Guide https://www.dvrcms.com/pivot-cms-setup-guide/ https://www.dvrcms.com/pivot-cms-setup-guide/#respond Fri, 26 May 2023 19:14:09 +0000 https://www.dvrcms.com/?p=349 Read More

]]> Pivot CMS Setup Guide, The Pivot CMS program allows users to easily access and monitor camera video from the comfort of a personal computer.  Acting as an extension of the recording unit, Pivot CMS provides some of the same functions of a DVR or NVR such as:

Pivot CMS Functions

Using Pivot CMS

The Pivot CMS program allows users to easily access and monitor camera video from the comfort of a personal computer.  Acting as an extension of the recording unit, Pivot CMS provides some of the same functions of a DVR or NVR such as:

  • Live Monitoring
  • Video Playback/Search
  • Footage Export/Backup
  • Firmware Upgrade

This article will outline how to use these functions in Pivot CMS.

 

Supported/Affected Devices

  • VMAX Series (Legacy)
  • VMAX Flex Series
  • VMAX 480 Series
  • VMAX 960H Series
  • VMAX A1 Series (2.1 MP)
  • VMAX IP Plus Series

 

Site Setup

Sites contain the network connection information that Pivot CMS uses to communicate with your recording unit.  To use the viewing functions of Pivot CMS, each recording unit must have their own Site created.

If you still must create a Site for your recording unit in Pivot CMS, please read Adding and Removing Sites in Pivot CMS.

 

Live Monitoring & Searching Video

There are three ways to access live streams or playback through Pivot CMS:

  • Live/Search Connect
  • Drag and Drop
  • Site List Context Menu

 

Live/Search Connect

  1. To view live video, select your Site from the Site List, then click the Live Connect button.

Note:  The yellow highlight that appears around the viewing channels in Pivot CMS represents which channel will display Channel-1 from the DVR/NVR at the time of connection.

image 20200414153203 21

 

  1. To view playback video, select your Site from the Site List, then click the Search Connect button.

Note:  When searching video through Pivot CMS, video will only display for cameras that have recorded video for the point in time that you are viewing.  Use the Search Calendar and Timeline at the bottom of the window to search through the video archives.

Text overlay will appear in a red color while searching video.

image 20200414153203 22

image 20200414153203 23

 

Drag and Drop

  1. Drag and drop your Site from the Site List, into a viewing channel of your choice.

Note:  The Site will list the cameras that are connected to the DVR/NVR.  If you drag/drop the entire Site, then all of the cameras will be prompted to display in Pivot CMS.  However, if you only drag/drop a single camera over, then only that camera will be prompted to display video.

image 20200414153203 24

 

  1. Two icons will display in the channel.

Select the icon without the magnifying glass to prompt the Live Monitoring function.

Select the icon with the magnifying glass to prompt the Search function

image 20200414153203 25 image 20200414153203 26

 

Site List Context Menu

  1. Right-click on your Site to prompt the Site List context menu.

Select Live from the context menu to prompt the Live Monitoring function.

Select Search to prompt the Search function.

image 20200414153203 27

 

Backup/Export Footage

Pivot CMS allows users to remotely backup select video footage from their DVR/NVR, without having to be directly in front of the recording unit.

Note:  The Remote Backup feature will export footage in .PSF format.  Use the Pivot_Player program to view .PSF format files.

Pivot_Player is included with the installation of Pivot CMS, by default.

image 20200414153203 28

To backup footage using Pivot CMS:

  1. Before beginning the backup process, confirm that the footage that you will be exporting can be searched and viewed.

 

  1. Right-click on your Site to prompt the Site List context menu.

Select Remote Backup from the context menu.

image 20200414153203 29

 

  1. The Remote Backup window will display.

The System Connection Info will already be filled out, based on your Site settings.  Click the Connect button.

image 20200414153203 30

 

  1. Click the Create Directory button.

Select the Directory where the .PSF footage file will save.

Enter a File Name to label the footage file.

Click the Save button to confirm the Directory settings.

image 20200414153203 31

 

  1. Select the Start and End times of the footage that you will be exporting.

Select the Channels that you want to export video from.

 

Note:  Video will not export if there is no available for the selected cameras at the designated Start time.  It is recommended to include multiple channels when setting up the video export.

If you must export footage that covers a large period of time, it is recommended to break up the footage into separate files.

This increases the success rate of the video backup.

image 20200414153203 32

 

  1. Click the Start Backup button to begin the remote backup.

The overall file size and progress will display in the Backup Progress area.

Depending on the size of the footage file, this process may take several minutes.

image 20200414153203 33

 

  1. Pivot CMS will notify you once the backup has completed.

Use the Pivot_Player program to play the .PSF footage file.

image 20200414153203 34

 

Firmware Upgrade

Upgrading firmware for a DVR or NVR through Pivot CMS is performed from the comfort of your computer, rather than having to be directly in front of the recording unit.

Obtaining Firmware

If you do not yet have a copy of the firmware update file:

  1. Open a web browser and visit https://digital-watchdog.com to obtain the firmware update file.

 

  1. Enter the Model Number of your DVR or NVR into the search box.  This information is located on the sticker, physically on top of the recording unit.

image 20200414153203 35

 

  1. Scroll down the product page and locate the Software tab.

image 20200414153203 36

  1. Make sure that you download the correct Version of firmware for your recording unit.

You can determine which Version to use by the first three letters of the unit’s serial number (S/N), located on the sticker, physically on top of the recording unit.

Alternatively, you can compare the currently installed Firmware version of the recording unit, located in the System Information menu of the unit.

image 20200414153203 37

 

Upgrading Firmware

To upgrade firmware using Pivot CMS:

  1. Right-click on your Site to prompt the Site List context menu.

Select Firmware Upgrade from the context menu.

image 20200414153203 38

 

  1. The Firmware Upgrade window will display.

The Device information will already be filled out, based on your Site settings.  Click the Connect button.

image 20200414153203 39

 

  1. Click the Open button, under Firmware File Directory.

Locate and select the firmware upgrade file.

Click the Open button to use the selected firmware file.

image 20200414153203 40

 

  1. Click the Start Upgrade button to begin the remote upgrade.

Pivot CMS will notify you once the upgrade has been completed.

 

Note:  During this process, Pivot CMS will upload the firmware upgrade to the recording unit before installing the update.  Do not unplug the unit before the upgrade has completed.

The DVR or NVR will reboot once the upgrade is complete.

image 20200414153203 41

image 20200414153203 42

Adding and Removing Sites in Pivot CMS

Pivot CMS Sites

When using Pivot CMS, each connection to your recording device requires the network and login information to stream video from the recorder.  Users will need to create Sites to enable the ability to connect and monitor devices from a personal computer.  Once a connection is established through a Site, depending on their assigned permissions, users may monitor live camera video, playback previously recorded footage, export footage, and upgrade firmware (depending on the recorder model) through Pivot CMS.

This article will outline how to create or to delete a new Site in the Pivot CMS application.

 

Note:  Pivot CMS is only compatible with Windows operating systems.  If you have yet to install the Pivot CMS application, please read the installation section of Clean Reinstalling Pivot CMS (Windows).

 

Supported/Affected Devices

  • VMAX Series (Legacy)
  • VMAX Flex Series
  • VMAX 480 Series
  • VMAX 960H Series
  • VMAX A1 Series (2.1 MP)
  • VMAX IP Plus Series

 

Adding A Site

When creating a new Site in Pivot CMS, the connection with the recording unit will rely on network communication between your computer and the DVR/NVR.  If you have yet to set up the network configuration for your standalone recording unit, take the time to do so now.

If needed, you may read the following support articles for guidance:

  1. LTS Sapphire Password Reset Guide
  2. How to Setup Dahua Toolbox
  3. DW Spectrum Quick User Guide

To add a new Site to Pivot CMS:

  1. Launch the Pivot application, then log in as the Administrator.

The login for the Pivot CMS program is created when launching Pivot CMS for the first time, after installation.

image 20200414104345 19

image 20200414104345 20

 

  1. Right-click in the Sites List, then select Add Site.

Alternatively, you can click the Setup tab, then click CMS Setup.  Click the Add button.

image 20200414103320 3

or

image 20200414103320 4

 

  1. The Registration window will display.

Enter a Name for the Site.

Select the correct Model of your recording unit.

 

Note:  For this guide, we will use the VMAX A1 Demo as an example.

image 20200414103320 5

 

  1. Enter the IP Address or URL of the recording unit.

Enter the TCP/IP Port and Web Port of the recording unit.  This information can be found in the Network menu of the DVR/NVR.

 

Note:  The VMAX A1 and VMAX 960H Core only use a single port (Network Port) to communicate.  Pivot CMS will automatically disable the Web Port box upon selecting one of these two models.

Note:  The VMAX Series (Legacy) uses three ports.  Use its TCP/IP Port and Web Port settings for use with Pivot CMS.

image 20200414103320 6

 

  1. Enter the ID and Password of the DVR/NVR.  This is the login information that you use to access the recording unit.
  • Default User ID:  admin
  • Default Password:  — (blank)

Enter the Channels that you will be viewing.  For example, for a 16-channel DVR, use 1-16 to view channels one through sixteen.

Click the OK button to proceed.

image 20200414103320 7

 

  1. The Site will now display in the Sites List.

To use the Site, you may either use the connection options in the toolbar under the Main tab.  Alternatively, you may right-click on the Site and select your connection option.

 

Note:  If you must adjust a setting for the Site, use Edit Site to reopen the Registration window.

image 20200414103320 8

 

 

Removing A Site

To delete a Site from Pivot CMS:

  1. Click the Setup tab, then click CMS Setup.

 

  1. Click in the Checkbox next to the Site that you are deleting.

Click the Remove button to delete the selected Site.

image 20200414103320 9

Clean Reinstalling Pivot CMS (Windows)

Clean Reinstallation

By completely uninstalling, then reinstalling the Pivot Central Monitoring Software (CMS) to a computer, users can resolve most client-side issues and reset the Administrator login for the Pivot CMS program.

This article will outline how to uninstall Pivot CMS, as well as how to reinstall the Pivot CMS software.

Note:  Please be aware that by completing a clean uninstallation of the Pivot CMS software, loss of connection information will occur.  If you do not know the IP address or port numbers of your recording unit, you can find this information in the Network settings of the recording unit.

Supported/Affected Devices

  • VMAX Analog Series (960H)
  • VMAX A1 Series (2.1 MP)
  • VMAX IP Plus Series

Clean Uninstalling Pivot CMS

When normally uninstalling programs from a computer, there is often data left behind regarding user preferences, settings, and other database information.  This section will outline how to completely remove Pivot CMS and its database files from a Windows computer for a clean uninstallation.

Uninstalling Pivot CMS

  1. Prompt the uninstallation of Pivot CMS by opening the Windows Control Panel, then navigating to the Program and Features menu.

Select Pivot from the program list, then select Uninstall.

  1. Select Yes for the removal of the configuration files.

Removing Pivot CMS Database

  1. Open the Windows File Explorer program.

Navigate to Local Disk (C:) > Program Files (x86).

  1. Locate and delete the PivotPrograms folder.

  1. After uninstalling the Pivot CMS program and deleting the PivotPrograms folder, Pivot CMS has been completely removed from the system.

You may reinstall the Pivot CMS program to complete the clean reinstallation.

Installing Pivot CMS

This section will outline how to install the Pivot Central Monitoring Software (CMS) for the first time or after performing a clean uninstallation of the application.

  1. To download the installation file for the Pivot CMS software, open a web browser and go to the Pivot CMS product page, located on the Digital Watchdog website.

Scroll down and click on the Software tab.

Click the Download icon to acquire the installation file for Pivot CMS.

  1. Run the Pivot CMS installation file.

This file is likely located in the Downloads folder of your computer.

  1. By default, the Destination Location for the configuration files is C:\Program_Files (x86)\PivotPrograms.

Accept the file location or select Browse to select another location.

Click Next to proceed.

  1. The Select Start Menu Folder screen will display.

Click Next to accept the shortcut location or click Browse to select another location.

Click Next to proceed.

  1. In the Select Additional Task window, leave the default selections as they are and click Next >.

  1. The Ready to Install window will display the summary of the installation settings.

Click the Install button to prompt the installation of Pivot CMS.

The installation wizard will inform you once the installation is complete.  Click Finish to complete the installation process.

Applying Administrator Password

If you would like to add an Administrator password for the Pivot CMS login, please read Adding User Passwords In Pivot CMS.

Password Protection

Implementing password protection for the Pivot Central Monitoring Software (CMS) program is optional, but is recommended when multiple users will be utilizing the same workstation computer to monitor camera streams through the Pivot CMS program.

 

Note:  This will not affect the login credentials of any recording units that are connected to the workstation computer through the network.

 

Note:  If you have already applied an Administrator password for Pivot CMS and have forgotten the password, the Pivot CMS program must be completely clean reinstalled to reset the login credentials.

If you must perform a clean reinstallation, please read Clean Reinstalling Pivot CMS (Windows).

 

Supported/Affected Devices

  • Workstation computer

 

Changing the Password

To change the Administrator password for Pivot CMS:

  1. Launch the Pivot application on the computer.

 

  1. Log in to Pivot CMS.

By default, the login for Pivot CMS is:

    • User Name:  Administrator
    • Password:  — (blank)

image 20200327113436 8

 

  1. Click on the Setup tab, then click on the CMS Setup button.

image 20200327113436 9

 

  1. In the CMS Setup window, click on the User tab.

Click on Administrator, then click the Edit button.

 

Note:  If you are editing the password for another user, you will select that username.

image 20200327113436 10

 

  1. Enter the new password for the Administrator.

The password may use up to 16 characters, use special characters (!, @, #, $, %, etc.), and include spaces.

Click OK to apply the password change.

image 20200327113436 11

Converting .SSF to .AVI Using BackupViewer

Video Format

Upon exporting video from the VMAX IP Plus, footage files are saved in .SSF format.  This type of video file may be considered as proprietary and will require the use of a compatible video player to review the footage, such as Digital Watchdog’s Multi-Backup Viewer program (included with Pivot CMS).

The Multi-Backup Viewer allows users to open and view .SSF footage files, also featuring an .AVI export function.  This may be beneficial to users that must share backed up video from the VMAX IP Plus, but the recipient of the footage is unable to view the .SSF footage.

This article will outline how to convert .SSF format footage to .AVI format using the Multi-Backup Viewer.

 

Note:  Pivot CMS is compatible with Windows OS only.

If you still need to install Pivot CMS, please read Clean Reinstalling Pivot CMS (Windows).

 

Supported/Affected Devices

  • VMAX IP Plus Series

 

Converting the Footage

After exporting footage from the VMAX IP Plus, converting the .SSF file to .AVI will allow the footage to be viewed using more commonly used viewing applications.

To convert .SSF footage to .AVI format, using Multi-Backup Viewer:

  1. If you have not already done so, copy the .SSF footage to the computer.

 

  1. Launch MultiBackup Viewer.

Unless otherwise specified, this application is included with the installation of Pivot CMS by default.

image 20200420170707 25

  1. Click the Single CH tab, then click the Search Icon (magnifying glass).

Locate and select the folder containing your .SSF footage.

Click the OK button to upload the footage.

image 20200420170707 26

 

  1. The .SSF file list from your selected directory will display.

Click on the .SSF footage file that you want to use, then click the Pause button on the toolbar.  This will enable the use of the .AVI Export Function.

Click on the .AVI Export icon on the toolbar.

image 20200420170707 27

 

  1. The AVI Export window will display.

Confirm that the AVI Save Time matches the Recording Info. (Time) settings.

You may also enable the optional options for:

    • Including Audio Data – audio data will be converted for the .AVI file copy.
    • Execute real-time playback – video will continue to play, even when there is no recorded section to the footage (may result in ‘blank spots’ within the .AVI footage file.
    • Insert OSD (image information) into AVI file – the .AVI copy will include the on-screen information of the footage.

 

Click the OK button to proceed.

image 20200420170707 28

 

  1. Select the directory where the .AVI file will be saved.

Name the file, then press the Save button to convert the footage.

The duration of this process will vary depending on the video quality, length of the footage, and if you chose to include additional export options (include audio, OSD, etc).

image 20200420170707 29

 

  1. Once the conversion has been completed, click the OK button.

The footage should now be saved as an .AVI file in the directory that you selected.

 

Note:  If you do not have a compatible video player that can open .AVI format files, you may use VLC Media Player as a free viewing option.

Playing Backed Up Video in Backup Viewer

Playing Backed Up Video

Backup Viewer is one of three bundled applications that install with the Pivot CMS program.  The Backup Viewer application allows users to view .SSF format footage, exported from the VMAX IP Plus recorder series.

This article will outline how to locate and open the .SSF footage for viewing with Backup Viewer.

 

Note:  Pivot CMS and its included applications are compatible with Windows OS only.  If you have yet to install the program to your Windows computer, please read Clean Reinstalling Pivot CMS.

 

Supported/Affected Devices

  • VMAX IP Plus Series

 

Using Backup Viewer

To play exported .SSF video with Backup Viewer:

  1. Launch the Backup_Viewer application.

If you allowed the Pivot CMS installation wizard to add a desktop icon, double-click on the Backup_Viewer icon to launch the application.

image 20200421121459 3

 

  1. From the Single CH tab, click the Search Icon (magnifying glass).

Locate the directory folder where the .SSF footage is saved, then click the OK button.

image 20200421121459 4

 

  1. The exported .SSF footage will be listed under the Single CH tab.

To play the footage, double-click on the desired footage.

Backup Viewer will index the file and begin to play.

image 20200421121459 5

image 20200421121459 6

 

  1. If video does not start automatically, click the play button on the toolbar.

image 20200421121459 7

 

]]> https://www.dvrcms.com/pivot-cms-setup-guide/feed/ 0 LTS Sapphire Password Reset Guide https://www.dvrcms.com/lts-sapphire-password-reset-guide/ https://www.dvrcms.com/lts-sapphire-password-reset-guide/#comments Fri, 26 May 2023 11:38:24 +0000 https://www.dvrcms.com/?p=345 Read More

]]> LTS Sapphire Password Reset Guide, (Config Tool) – Password Reset with xml file,Sapphire – Reset IP Camera to Factory Defaults,(Sapphire DVR/NVR) – How to do the Password Reset from Local Screen,(Config Tool) – Sapphire Password Reset with the QR Code

How to Reset Password thru the Config Tool software?

Please note: Not every Sapphire unit has xml reset option.

Required equipment’s:

1. PC
2. Internet

Install and run the Config Tool to reset the password

  1. Go to the Reset icon section.
  2. Select the Device and Press Reset (Green) button.
  3. Press Agree button

Sapphire_1.PNG

 

OK to reset with xml

shappire_3.PNG

 

Send XML to your sales or tech support and  your sales or tech will send back to result.xml

Import result.xml

sapphire_4.PNG

 

and reset password

sapphire_5.PNG

LTS Sapphire Password Reset Guide

Read Next :

  1. DW Spectrum Quick User Guide
  2. Dahua Firmware Ultimate Guide

Sapphire – Reset IP Camera to Factory Defaults

  1. power on the camera
  2. press and hold the reset button for 10 seconds
  3. the camera should reboot
  4. the camera will now be factory reset to all default settings 

(Sapphire DVR/NVR) – How to do the Password Reset from Local Screen

How to reset the password for the Sapphire DVR/NVR?

Require equipment:

1. DVR/NVR with Local Monitor
2. Smart Phone
3. Internet

 

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

Click Main Menu

0._Main_Menu.png  Don’t user PattSaern to log in, switch to the User.

mceclip1.png

mceclip1.png

mceclip2.png

 

 

  1. You should see the QR code from this page.  Use the LTS Protect to Scan it.

     Scan QR thru the   Mobile app – LTS Protect 

    Use LTS Protect App.   (make sure SmartPhone and Device both are connected to the Internet)
    Go to Home > Setting > Password Security > Reset Device Password  

    mceclip4.png
    click Picture to enlarge it

  2. After you receive the Recovery email, enter the Security Code
    mceclip2.png
  3. Put the New password you want to create.
  4. OK

That should do it.

(Config Tool) – Sapphire Password Reset with the QR Code

How to Reset Password thru the Config Tool software?

Require equipment:

1. PC
2. Smart Phone
3. Internet

 

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

You need to install and run the Config Tool to reset the password

  1. Go to the Reset icon section.
  2. Select the Device and Press Reset (Green) button.
  3. Press Agree button

mceclip2.png

 

 

mceclip3.png

  1. You should see the QR code from this page.  Use the LTS Protect to Scan it.

     Scan QR thru the   Mobile app – LTS Protect 

    Use LTS Protect App.   (make sure SmartPhone and Device both are connected to the Internet)
    Go to Home > Setting > Password Security > Reset Device Password  (see bottom of the page)

  2. After you receive the Recovery email, enter the Security Code
    mceclip2.png
  3. Put the New password
  4. OK

That should do it.

 

 

mceclip4.png

]]> https://www.dvrcms.com/lts-sapphire-password-reset-guide/feed/ 1 DW Spectrum Quick User Guide https://www.dvrcms.com/dw-spectrum-quick-user-guide/ https://www.dvrcms.com/dw-spectrum-quick-user-guide/#respond Thu, 25 May 2023 11:55:58 +0000 https://www.dvrcms.com/?p=342 Read More

]]> DW Spectrum Quick User Guide, This Quick User’s Guide provides the steps you need to view live video, search and view archived video and export recorded video evidence to your local computer or to a removable media device. Contains the following sections: • View Live Video • Search/View Archive Video • Exporting Recorded Video

Note: Depending on your individual access rights, you may not be able to view all of the functionality documented in this guide.

DW Spectrum Quick User Guide

DW Spectrum® Web Client

In addition to the DW Spectrum® IPVMS desktop client, Administrators may use their web browsers to access the web client of their DW Spectrum® Server where they may view camera video and manage select administrative settings of their server.

This article will outline how to access the DW Spectrum® Web Client and some of the features within the interface.

Note:  The DW Spectrum® IPVMS Web Client is supports Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and Microsoft Edge.

Note:  The use of “server” in this article refers to the computer on which the DW Spectrum® IPVMS server application is installed.

The use of “system” in this article is used interchangeably to refer to either an individual server or to a group of merged servers.

Supported/Affected Devices:

  • DW Blackjack® Server Series

 

Opening the DW Spectrum® Web Client

 

Open Through DW Spectrum® IPVMS Desktop Client

To open the web client using the DW Spectrum® IPVMS desktop client, right-click on the target server, then select Server Web Page.

Your computer’s default web browser will open to the login page of the server’s web client.

image 20200828143531 1

Manually Connect Through a Web Browser

To open the web client using a web browser, open a web browser and enter the server’s Web Admin URL into the address bar, then press the Enter key.

  • URL Structure:  http://<Server_IP>:<Server_Port>
  • Example:  http://192.168.21.195:7001

If you are able to connect with the server through your current network connection, the login page of the server’s web client will display.

Note:  The default Server Port value of DW Spectrum® IPVMS is 7001.

Logging In to the DW Spectrum® Web Client

Upon reaching the login page of the web client, there are two options for logging in:

  • Enter the Login and Password that you use when utilizing the DW Spectrum® desktop client
    • Default Login:  admin
    • Default Password:  admin12345
  • Enter the Email and Password associated with your DW Cloud™ account

image 20200828143531 2

Features of DW Spectrum® IPVMS Web Client

The interface of the web client is divided into six (6) tabbed pages, accessible to users depending on their user role permissions – Settings, View, Monitoring, For Developers, and Help.

Settings Tab

The Settings Tab is comprised of two menus – Server and System.

 

Features of the Server menu:

  • Info – displays the system associated with the server, your current user profile, the current server and IP address, current version of DW Spectrum® IPVMS, server platform, and other associated (merged) servers of the system.
  • Port – current access port used by the DW Spectrum® server for communication across network connections.
  • Reset Server – by clicking the Restore Factory Defaults button, all settings, features, and database configurations will be defaulted.  Additionally, if the server is part of a merged system, it will be detached from the array.
  • Detach Server from the System – by clicking the Detach from the System button, the current server will be removed from its merged system and all of its registered DW Cloud™ accounts will be removed from the server’s registry.
  • Restart – by clicking the Restart Server button, the server application will be remotely restarted on the server’s host computer.
  • Change Admin Password – use this feature to change the password credential for the Owner user profile (admin) of the system.

image 20200828143531 3

Features of the System menu:

  • Name – use this feature to change the title of the system.  Be aware that if the server is part of a merged system, the change will be applied across all of the other merged servers as well.
  • Merge System – by clicking the Merge Systems button, a pop-up window will display.  Enter the host IP address and server port, the Login, and the Password of another server to merge it with the current system.
  • DW Cloud – use this feature to connect or disconnect the current server from a DW Cloud™ account.
  • Traffic Encryption – allows users to change the encryption level of system traffic and video traffic.

image 20200828143531 4

View Tab

The View tab allows users to view live or recorded video from the current system.

  • Devices Panel (left panel) – lists devices (IP cameras) that are connected to the server.  Select a camera to begin viewing.
  • Camera View – displays camera video to the right of the Devices Panel.  Click in the Timeline to view previously recorded video.

image 20200828143531 5

 

To change the current video quality or to view the camera’s details, click the video settings button (Gear icon).

image 20200828143531 6

 

Monitoring Tab

The Monitoring tab is comprised of three menus – Graphs, Storage, and Log.

  • Graphs – displays a real-time line graph of the server’s CPU, Memory, HDD activity, and Ethernet throughput.

image 20200828143531 7

  • Storage – displays all connected storage pathing for the Server including HDDs and NAS drives.

image 20200828143531 8

  • Log – displays the system logs of your DW Spectrum® system.  This information might be requested by a Digital Watchdog support member for specific troubleshooting scenarios.

image 20200828143531 9

 

For Developers Tab

The For Developers tab contains tools for developers for creating and testing features in association with DW Spectrum® IPVMS.

The available tools include:

  • Generic Events Generator – a tool for developing and testing HTTPS Generic Event calls for use with the Events & Rules engine of DW Spectrum®.
  • Server API – provides developers with the ability to access almost every system feature within the regular DW Spectrum® desktop client.  Includes an API Testing Tool, API Changelog, and an API Documentation list.
  • Camera Details Panel – displays additional information for cameras in the View tab including Camera ID, links for available video-streams, and the ability to directly export video from the browser.  This feature is the equivalent of clicking the Gear icon for a camera while using the View tab.
  • Video Source SDK – provides the ability to integrate video sources (IP cameras, NVRs, DVRs, etc.) into the system, making it possible to create methods for discovering, displaying, analyzing, and recording video.  This also allows the integration of I/O ports and devices, as well as motion detection with 3rd party devices.
  • Storage SDK – allows the integration of non-standard 3rd party storage mediums.

image 20200828143531 10

 

Information Tab

The Information tab contains the means to check the status of the current server.

Features include:

  • Alerts – displays detected issues such as server storage errors or communication issues with devices.  This works in tandem with the Event Notifications engine of DW Spectrum®.
  • System – displays system information including the number of currently merged servers, number of connected devices, number of storage locations, number of users, and the current software version of DW Spectrum® IPVMS in use by the system.
  • Servers – displays information of all servers within the system including uptime information, average CPU usage, average memory (RAM) usage, public IP addresses, and current server OS time (differs from shared system time).
  • Cameras – displays information of connected cameras including server affiliation, type of camera, IP address, availability status, stream information, and archive storage analysis.
  • Storage Locations – displays the storage drive information of each server including status, number of issues (24h), read/write rate, and available storage space.
  • Network Interfaces – displays the Ethernet information of the servers within a system including affiliated server, availability status of the connection, IP address of the node, and I/O bitrate.

image 20200828143531 11

 

Help Tab

The help tab contains hyperlinks that will route you to the DW Technical Support request portal, DW Tools and Calculators page, and the mobile application page for DW Spectrum® IPVMS Mobile in the App Store or Google Play.

image 20200828143531 12

Connect DW Spectrum Desktop to Server with command line

It is possible to use special option to connect DW Spectrum Desktop to Server from the command line:

–auth=http://username:password@server_address:server_port

In example below server address is 192.168.1.200, port is default 7001, username is admin and password is admin1234. Client version is 3.0.0.14971:

Windows:

>”C:\Program Files\DW Spectrum\DW Spectrum Client\3.0.0.14971\DW Spectrum.exe” –auth=http://admin:admin1234@192.168.1.200:7001

Ubuntu:

$/opt/dwspectrumn/client/3.0.0.14971/client-bin –auth=http://admin:admin1234@192.168.1.200:7001

Client will use secured connection.

DW Spectrum® Client Hardware Requirements

What are the recommended hardware specifications for the DW Spectrum® Client?

The DW Spectrum® IPVMS program can be installed on most modern computers with an x64-bit architecture.  However, while DW Spectrum® is a relatively lightweight application, it does use a varying amount of hardware resources, depending on the intensity that it is used.

This article will outline the recommended hardware specifications required for DW Spectrum® IPVMS for your consideration.

Related Articles

**NOTE:  32-bit operating systems, Ubuntu 14.04, Windows 7, Windows Server 2008, and Windows Server 2008 R2 are no longer supported by DW Spectrum®.  Additionally, the desktop client will not function when using Macintosh OS X 10.11, 10.12, or 10.13.

**NOTE:  It is highly recommended to use a computer that is separate from the device hosting the DW Spectrum® Server application when using the DW Spectrum® Client, rather than run both programs fulltime on the same device.  This will help to keep the server device’s CPU from being overused and mitigate processing issues.

Prerequisites

To use the DW Spectrum® Client, a computer must meet the following prerequisites:

  • A supported 64-bit Operating System
    • Windows 8, 8.1, 10 Pro/Enterprise
    • Windows Server 2012, 2012 R2, 2016 v1607 and later, 2019
    • Ubuntu LTS 16.04, 18.04, 20.04
    • MacOS 11
  •  OpenGL 2.1 Support or better
  • An Intel or AMD CPU

Hardware Recommendations

The following specifications and aforementioned prerequisites will ensure a smooth user experience when using the DW Spectrum® IPVMS with up to 64 devices in a layout.

Single Monitor Workstation

Type Requirement
CPU Intel i5 8th gen or AMD Ryzen 5 3000 Quad-Core or better
RAM 8 GB DDR3 1600 MHz or better
Network Interface 1 Gbit or better
GPU Intel HD Graphics onboard GPU or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

Dual Monitor Workstation

Type Requirement
CPU Intel i7 8th gen or AMD Ryzen 7 3000 Quad-Core or better
RAM 16 GB DDR3 1600 MHz or better
Network Interface 2 x 1 Gbit or better
GPU Intel HD Graphics onboard GPU or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

Quad Monitor Workstation

Type Requirement
CPU Intel i9 or AMD Ryzen 9 Quad-Core or better
RAM 32 GB or better
Network Interface 2 x 1 Gbit or better
GPU GeForce GTX 1650 or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

**NOTE 1:  DW Spectrum® Client uses only the CPU for video decoding and can display up to 64 items on the viewing grid.  The GPU is used for dewarping on the fly, drawing animations, controls, and rendering UI elements in the client.

**NOTE 2:  We assume that only one instance of DW Spectrum® Client will run on a single monitor system.  If you intend to run two instances of the program on a single monitor, use the recommended specs of the “Dual Monitor Workstation”.  For three or four instances of DW Spectrum® Client, use the recommended specs for the “Quad Monitor Station”.

**NOTE 3:  Please take notice that dewarping a fisheye camera will set the resolution to “High”.  As a result, the specifications as mentioned above may not apply and are dependent on the cameras settings (e.g. resolution, framerate, etc.).  It is better to take the suggestions mentioned below in the decoding capabilities paragraph.

Decoding Capabilities

Although it is difficult to offer recommended specifications with regard to decoding capabilities of a system due to the multiple variables of a stream, the following camera settings were taken into consideration:

  • Resolution of 1920 x 1080 or less
  • Framerate of 15 fps or fewer
  • Bandwidth of 2 Mbps or fewer
  • Group of Pictures (GOP) of 15 (IBBBBPBBBBPBBBBI)
  • H.264 compression method

Up to 8 High-Resolution Streams

Type Requirement
CPU Intel i5 8th gen or AMD Ryzen 5 3000 Quad-Core or better
RAM 8 GB DDR3 1600 MHz or better
Network Interface 1 Gbit or better
GPU Intel HD Graphics onboard GPU or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

Up to 16 High-Resolution Streams

Type Requirement
CPU Intel i7 8th gen or AMD Ryzen 7 3000 Quad-Core or better
RAM 16 GB DDR3 1600 MHz or better
Network Interface 2 x 1 Gbit or better
GPU Intel HD Graphics onboard GPU or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

Up to 32 High-Resolution Streams

Type Requirement
CPU Intel i9 or AMD Ryzen 9 Quad-Core or better
RAM 32 GB or better
Network Interface 2 x 1 Gbit or better
GPU GeForce GTX 1650 or better
Storage Dedicated SSD or NVME disk for the OS, 128 GB or larger

**NOTE:  Please take into consideration that most monitors have a native resolution of 1920×1080.  There is no benefit of displaying more than 1 Full HD camera in High Resolution on such a screen.  The same applies to displaying more than 4 Full HD cameras on a 4K screen or more than 16 Full HD cameras on an 8K screen.

DW Spectrum® IPVMS Mobile Application Setup

DW Spectrum® Mobile Application

The DW Spectrum® Mobile application allows users to connect with their DW Spectrum® systems using their Apple (iOS) and Android mobile devices.  However, some initial setup is required before you can begin to use the live viewing and playback features of the application.

This article will outline how to connect your DW Spectrum® Mobile application to a DW Spectrum System using DW Cloud™ or by using a server’s IP address for direct connection.

**NOTE:  The use of the term “DW Spectrum® System” in this article may refer to a single DW Spectrum® Server or to multiple DW Spectrum® Servers that have been merged into a single group.

**NOTE:  If a network that is hosting a DW Spectrum Server is using a SonicWall or Firewall service to filter out external Internet access, you may need to allowlist or port forward the DW Spectrum® Server.

For the FQDN list of DW Spectrum®, please read DW Spectrum – FQDN or Allowlist for DW Cloud Access.

Supported/Affected Devices:

  • DW Blackjack® Servers
  • MEGApix® IP Camera Series

 

Acquiring the Application

To use DW Spectrum® Mobile on your mobile device (smartphone, tablet, etc.), you will need to download and install the mobile application from your application store.

image 20230116143206 2

 

Connecting Through DW Cloud™

DW Cloud™ is a free connection service for use with the DW Spectrum® IPVMS software.  If you have yet to connect your DW Spectrum® system to a DW Cloud™ account or still need to create a DW Cloud™ account, check out DW Cloud Management.

To connect with your DW Spectrum® IPVMS system using the DW Cloud™ service:

  1. Open the DW Spectrum application on your mobile device.

To connect your DW Cloud™ account to the DW Spectrum® Mobile application, click on Log in to DW Cloud.

image 20230116143206 3

 

  1. In the Cloud Account screen, enter the Email and Password login credentials for your DW Cloud™ account, then tap the Log in button.

In the Server Selection screen, DW Spectrum® systems that are already connected with your DW Cloud™ account will display with an orange Cloud icon.  As your mobile application is now connected with your account, simply select the cloud-connected system to begin viewing.

image 20230116143206 4

 

  1. You may only view one DW Spectrum® system at a time through the mobile application.

To view another system, tap on the Main Menu button, then select Disconnect from Server.

You will then be routed back to the Server Selection screen.

image 20230116143206 5

 

 

Connecting Through Direct Connection (IP Address)

When connecting to your DW Spectrum® system using an IP address, you will need to port forward the DW Spectrum® server(s) to ensure that external network access is available while offsite.

Automatic Discovery (LAN)

If you are currently connected to the same local network (LAN) as the DW Spectrum® system, the DW Spectrum® Mobile application may discover the server automatically.

  1. To connect with a discovered server, select the system.  The IP Address field will automatically fill.
  2. Enter your Login and Password for the DW Spectrum® system, then tap the Connect button to begin viewing.

image 20230116143206 6

 

Manual Direct Connection (LAN)

If the IP address of the server does not automatically fill or the server is not discovered, you can find the email address in the Server Settings menu of the DW Spectrum® IPVMS desktop application.

  1. In the DW Spectrum® IPVMS desktop application, right-click on the server.
  2. Select Server Settings.
  3. Under the General tab, locate the IP Address and Port value for your connection needs.

image 20230116143206 7

 

  1. Changing to your DW Spectrum® Mobile application, tap on the Connect to Another Server button.

image 20230116143206 8

 

  1. The New Connection screen will display.

Enter the IP address of your server in the Host field,

Next, enter your Login and Password credentials for the DW Spectrum® system.

Tap the Connect button to begin viewing.

image 20230116143206 9

 

Manual Direct Connection (WAN)

If you will be connecting to your DW Spectrum® system from outside of your local network (LAN), you will need to know the Public IP Address (WAN) of your network.

**NOTE:  When connected to the same internal network (LAN) as the DW Spectrum® Server, you will not be able to connect if you are using an external, public IP address (WAN).  Use a public IP address only when connecting from outside of the server’s host network.

  1. To obtain the public IP address of your network, you may inquire with your ISP, work with your network administrator, or check in your router for the information.

Alternatively, open a web browser (Google Chrome, Mozilla Firefox, etc.) and visit a port checking website (e.g., http://canyouseeme.org).

 

  1. The public IP of your currently connected network will display

Confirm that the DW Spectrum® port (Default Port: 7001) is open within the network.  If the port is blocked, external communication to the server will be unavailable.

image 20230116143206 10

 

  1. Changing to your DW Spectrum® Mobile application, tap on the Connect to Another Server button.

image 20230116143206 11

 

  1. The New Connection screen will display.

Enter the public IP address of your server in the Host field,

Next, enter your Login and Password credentials for the DW Spectrum® system.

Tap the Connect button to begin viewing.

image 20230116143206 12

Launch DW Spectrum Desktop Client with CLI

Benefits of Launching with the CLI

Launching the Desktop client with the CLI gives you a lot more flexibility. The CLI allows you to launch it normally without any changes, but you can also change its behavior by utilizing specific parameters. It can facilitate many tasks such as server auto-login, disabling auto-updates, creating multiple instances of the client, restricting options, and more.

 

How to Launch with CLI

In Windows:

  1. Open Command Prompt and enter:

cd C:\Program Files\Digital Watchdog\DW Spectrum\Client

 

  1. Next, to view all installed versions enter:

dir

 

  1. Choose a version: [replace “VERSION” with your version number (e.g., 3.2.0.28738) in the command below]

cd VERSION

 

  1. Launch the Client (no parameter):

applauncher

 

Or launch the Client with a parameter:

applauncher –layout-name=”Example”

 

In Linux:

  1. Open Terminal and enter:

cd /opt/digitalwatchdog/client/VERSION/bin

 

Example:  cd /opt/digitalwatchdog/client/4.2.0.32842/bin

 

 

  1. View all installed versions with the command:

ls

 

  1. Choose a version. [replace “VERSION” with your version number (e.g., 3.2.0.28738) in the command below]

cd VERSION/bin

 

  1. Launch the client (no parameter):

./applauncher

 

Or launch the client with a parameter:

applauncher –layout-name=”Example”

 

Command Line Parameters (v4.0 and newer):

 

Parameter

  

Description

 Default implied value  

Examples
–no-single-application Allows to have more than one instance of the client application running. (Also disables ‘Beta version’ warning message.) true –no-single-application
–auth Auto-login to the target server – –auth=http://admin:123@localhost:7001
–screen Open client on the target screen – –screen=1
–window-geometry Place the client window to the target coordinates and resize it – –window-geometry=100,100,1024×768
–soft-yuv Enables video shader software emulation mode. May cause glitches. true –soft-yuv
 

–local-settings

 Changes settings source from registry to file system (Windows only) true  

–local-settings
–no-fullscreen Open client in the windowed mode. May cause glitches. true –no-fullscreen
 

–skip-media-folder-scan

 Do not scan media folders. Local resources will not be displayed. true –skip-media-folder-scan
 

–override-version

 Override software version of the client with the provided value. Will change auto-updates behavior. – –override-version=2.3.0.8574
 

–log-level

 Minimal level of the log messages that should be recorded to log-file.

Allowed values:

none – fully disable logging

always

error

warning

info

debug

verbose

 – –log-level=always
–no-client-update Disable client auto-update and update notifications. true –no-client-update
–acs ACS mode (for Paxton integrations and similar scenarios) true –acs
 

–videowall

 Start client in the primary videowall mode. Must contain GUID of the existing

Video Wall to work properly.

Requires valid –auth key without specified credentials.

 – –videowall={72934575-ceb7-54bb-23a0-84b81cf1d3f1}
–videowall-instance Start client in the secondary videowall mode. Must contain the GUID of the existing Video Wall Item to work properly. Requires valid–videowall key. Requires valid –auth key without specified credentials. – –videowall-instance={8692e6e8-ceb7-54bb-23a0-84b81cf1d3f0}
–light-mode Start client in the light mode. Can contain ‘full’ or a numeric value. full –light-mode=full

–light-mode=7
–customization Start client with custom skin, loaded from the target folder.

Works only if the client is built with ENABLE_DYNAMIC_CUSTOMIZATION define.

 – –customization=e:\my_skin
–instant-drop Inner key to open files in the new window. – –instant-drop=<base64-serialized-value>
–delayed-drop Inner key to open cameras in the new window. – –delayed-drop=<base64-serialized-value>
–layout-name Name of layout which will be opened after connection to server. – –layout-name=”Some layout name”
–show-full-info Display full info on cameras instead of the minimal. true –show-full-info
–no-hidpi Disable hidpi support true –no-hidpi

 

 

 

Command Line Parameters for v3.2 and Older

–dev-mode-key Enables developer mode if the key is equal to “razrazraz” – –dev-mode-key=razrazraz
–profiler Switch client to the profiler mode. true –profiler
 

–no-version-mismatch-check

 Do not show a warning dialog if servers in the system have different versions. true –no-version-mismatch-check
–no-vsync Disable VSync. (May cause glitches.) true –no-vsync
 

–ec2-tran-log-level

 Minimal level of the transactions log messages that should be recorded to log-file. Allowed values are the same as in –log-level key. none –ec2-tran-log-level=info
 

–exception-filters

 Prefixes, that will be logged as verbose. – –exception-filters=dw::dw

How to Run DW Spectrum® Client in a Limited GPU Environment

Limited OpenGL 2.1 Support

The DW Spectrum® Client application requires a computer with support for OpenGL 2.1 or higher, whether on a virtual machine (VM) or an actual computer.  In most cases, this is not an issue.  However, if a user is utilizing a virtual machine (VMWare, VirtualBox) or a personal computer (PC) with limited graphics capability (or no GPU), OpenGL 2.1 may not be supported.  As a result, DW Spectrum® Client will not run.

To resolve this issue, an emulation of the necessary graphics to function through the CPU may allow the Client to run if the Server application is also installed on a computer using Windows x64 OS.

This article will outline how to emulate a GPU using a CPU on a WinOS x64-bit system.

 

**DISCLAIMER:  We do not recommend this method unless it is absolutely required.  Even then, please be aware that you will be performing this at your own risk.

 

Supported/Affected Devices:

  • DW Blackjack® Cube Series (WinOS)
  • DW Blackjack® Client Workstation Series (WinOS)

 

Things to Consider

  • When using this method, you will be transferring the computing load that would otherwise be directed to a GPU onto the CPU. This will cause the CPU usage to increase significantly.
  • We do not recommend using this method unless it is absolutely required.
  • Remember to close the DW Spectrum® Client application as soon as you are finished returning the CPU load to normal.
  • The hosting computer must be using a Windows x64-bit operating system.

 

Emulating a GPU Using a CPU

To emulate a GPU:

  1. Download the Open GL emulation library.

Extract the files “opengl32.dll” and “libglapi.dll” from the zipped/compressed folder.

 

  1. Next, stop the Spectrum Media Server service.  To do so, you can right-click on the service in the Windows Service Tray, then select Stop Server (started).

image 20210604125050 2

 

  1. Once the Media Server has been stopped, open the computer’s File Explorer program and navigate to:

C:\Program Files\Digital Watchdog\DW Spectrum\Client\<version_number>

 

**NOTE:  “<version_number>” (above) refers to the DW Spectrum® Client software version number.

 

  1. Copy-and-paste the opengl32.dll and libglapi.dll files to this directory. Do not place them into any additional folders beyond this directory.

 

  1. Start the Media Server from the Windows Service Tray.

Launch the DW Spectrum® Client.

The DW Spectrum Client application will now utilize the CPU for some of the graphical processing.  The processing load on the CPU of the host computer will increase as a result, so be sure to completely close the DW Spectrum® Client application when you are not actively using it.

DW Spectrum® Connection Restrictions

How many users can connect to a DW Spectrum Server?

The quantity of concurrent DW Spectrum Client connections that a DW Spectrum Server can sustain is limited by the number of active TCP connections that can be supported by the server.

With this knowledge, the Owner and Administrators should consider the number of desktop client instances that will be connecting to the system, how many cameras and devices will stream video in each instance, and if there are other servers merged with the system. This is to avoid potential bottlenecks that may occur due to exceeding the system’s overall capabilities.

 

**NOTE:  The numbers provided in this article is in consideration of connecting to only a single (1) DW Spectrum Server. In the case that a DW Spectrum System is comprised of a merged, multi-server configuration, consider the number of devices connected to each server.

 

Related Articles

 

Calculating the Maximum TCP Connections

For a DW Spectrum Server that is using the recommended system and hardware requirements, the average limit of concurrent DW Spectrum Client connections that can be supported is:

  • One (1) DW Spectrum Server can support up to 2,000 concurrent TCP connections – including connected devices and camera streams, as well as connecting instances of the DW Spectrum Client for regular viewing

 

As the supported number of client connections to a server varies depending on the number of active TCP connections that are in use with the server, use the following information to calculate the number of active TCP connections of a server.

  • x1 DW Spectrum Client connection = 5 TCP connections
  • x1 Device or Camera connection = 1 TCP connection

X = # of active DW Spectrum Clients

Y = # of active video streams per Client

TCP Connections Consumed = (X x 5 TCP connections) + (X x Y)

 

Examples for a Single (1) Server

  • 400 DW Spectrum Client instances can connect, but no video (0) can display for the users
    • (400 clients x 5 TCP connections each) = 2,000 TCP connections; the max. amount of TCP connections are being used
  • 80 DW Spectrum Client instances can connect, but only up to 20 devices per client can stream video
    • (80 clients x 5 TCP connections each) + (80 clients x 20 devices) = 2,000 TCP connections; the max. amount of TCP connections are being used
  • 28 DW Spectrum Client instances can connect, but only up to 64 devices per client can stream video
    • (28 clients x 5 TCP connections each) + (28 clients x 64 devices) = 1,932 TCP connections in use; 68 TCP connections are still available

PTZ Auto-Focus and Camera Control in DW Spectrum

PTZ & Auto-Focus

While supported ONVIF cameras with motorized varifocal lenses can only zoom in and out, DW Spectrum also allows users to easily control connected PTZ cameras through the DW Spectrum Client without having to use an external joystick.

This article will show where you can manage the local PTZ settings in the DW Spectrum Client and outline the PTZ controls that are available.

**NOTE:  The Extended PTZ features require that the camera supports ONVIF Absolute Move and custom product integration to work with the DW Spectrum IPVMS software controls.

Supported/Affected Devices

  • DW Blackjack® Series

Local DW Spectrum Settings

When using a PTZ camera, the local client settings can be configured to affect how the user’s PTZ control interface will display and PTZ configuration presets will be used by the system.

Preferred PTZ Preset Setting

By default, PTZ control will automatically be available for supported PTZ cameras in the DW Spectrum Client and will use the camera’s Native PTZ setting presets (manufacturer configured). Considering this, DW Spectrum will determine if the system should use the camera’s presets or if it will use the DW Spectrum System’s preferred presets, depending on its assigned settings. These presets can be used to tell the PTZ camera to perform specific maneuvers, tours, etc.

You can find this setting in the DW Spectrum Client under the PTZ section. To get there, right-click on the camera and select “Camera Settings”. In the resulting Camera Settings window, select the “Expert” tab.

In the PTZ section of the menu, select one of the following:

  • Auto (default) – use a mix between the Native and System PTZ presets to easily begin using the PTZ preset controls in the DW Spectrum Client.
  • System – ignore the camera manufacturer settings in favor of using DW Spectrum PTZ preset settings only.
  • Native – have DW Spectrum only use the PTZ camera’s preset settings.

PTZ Aim Overlay Setting

By default, the DW Spectrum Client will utilize a user interface (UI) that follows simple click-and-drag controls, which minimizes the need to display controls for the PTZ camera, which some users feel can take up a fair portion of the screen. However, other users may prefer to have an overlay display as it offers clear and simple controls by which to control the camera.

To show an aim overlay (HUD), navigate to Main Menu > Local Settings > Look and Feel menu in the desktop client.

Locate the “Show aim overlay for PTZ cameras” setting.

Enabling this setting will affect how the PTZ control interface will display in the client by directly overlaying the camera’s FOV and how the user interacts with the PTZ features.

Using PTZ Controls

When DW Spectrum detects that a compatible PTZ camera has been added to the system, the PTZ icon will display in the camera’s viewing window.

To activate the DW Spectrum’s PTZ controls, click the PTZ icon that appears at the top of the camera’s window. Click the PTZ icon again to hide the PTZ controls.

How the PTZ controls interface displays will vary, depending on whether or not the “Show aim overlay for PTZ cameras” setting has been enabled.

Simple-Zoom (non-PTZ cameras)

If a camera uses a motorized, varifocal lens to zoom (T/W), but does not feature the ability to pan or tilt the camera, only the zoom controls (+ and –) will be available regardless of enabling/disabling the aim overlay setting.

This feature is represented by a set of plus (+) and minus (-) buttons that allow users to zoom the camera lens in or out through the DW Spectrum interface.  Alternatively, users may use the mouse-wheel to zoom-in or zoom-out.

Extended PTZ (Disabled PTZ Aim Overlay)

When the Aim Overlay setting is DISABLED, the PTZ control features are represented in the following ways:

  • Zoom In/Out – click on the Zoom-in (+) or Zoom-out (-) buttons to use the camera’s motorized zoom; alternatively, users may use the mouse-wheel to zoom-in or zoom-out
  • Pan-and Tilt – click-and-drag the mouse within the viewing window to pan and tilt the camera

While holding the Shift key:

  • Box Targeting – to zoom and position the camera into a specific FOV-framing, Shift + click-and-drag anywhere within the camera viewing window and draw a box around the target area.
  • Single Mouse Click Pan/Tilt – users can Shift + click (once) anywhere within the camera viewing window to have the PTZ camera move and center to that point
  • Double-click Zoom Out – users can Shift + double-click anywhere within the camera viewing window to zoom the camera back out to its telescopic base.

Regular PTZ (Enabled PTZ Aim Overlay)

When the Aim Overlay setting is ENABLED, the PTZ control features are represented in the following ways:

  • Zoom In/Out – to use the camera’s motorized zoom, click on the Zoom-in (+) or Zoom-out (-) buttons; alternatively, users may use the mouse-wheel to zoom-in or zoom-out.
  • Virtual Joystick – displaying in the center of the overlay, click-and-drag the virtual joystick to pan and tilt the camera.

**NOTE:  The user does not need to hold the Shift key down when using the Extended PTZ features, so long as the “Show aim overlay for PTZ cameras” setting is enabled.

  • Box Targeting – to zoom and position the camera into a specific FOV-framing, click-and-drag anywhere within the camera viewing window and draw a box around the target area.
  • Single Mouse Click Pan/Tilt – to have the PTZ camera quickly move and center to a single point, users can click (once) anywhere within the camera viewing window to have the PTZ camera move and center to that point
  • Double-click Zoom Out – users can double-click anywhere within the camera viewing window to have the camera zoom-out to its widest magnification.

PTZ Issue Troubleshooting

Camera models that support the advanced PTZ features (Regular PTZ and Extended PTZ) can be found using the DW Spectrum Supported Device List.

When troubleshooting ONVIF camera issues, such as PTZ control problems, it is recommended to download and install ONVIF Device Manager on the same computer as your DW Spectrum Server.  If you cannot install the ONVIF Device Manager (ODM), because you are using an Ubuntu/Linux or Macintosh operating system, install ODM on a Windows PC that shares the same LAN as your troubled camera.

Common PTZ Issues

  • If PTZ camera does not display the PTZ icon in DW Spectrum, ensure that the DW Spectrum firmware version is up-to-date, use ODM to connect with the camera and confirm if there is a PTZ Controls option available. If not, it may be an issue with the camera. Confirm that the camera’s firmware is also up-to-date.
  • If PTZ controls do not respond in DW Spectrum, in addition to ensuring that the camera firmware and DW Spectrum firmware are up-to-date, use the PTZ Controls in ODM to see if the camera responds.  If not, it may be an issue with the camera.
  • If PTZ position presets assignment is not working, use ODM and use PTZ Controls, then select Absolute Move.  Try a different set of values for the Absolute Move coordinates.

Axis T8311 Joystick

In v3.0 DW Spectrum introduced the ability to use the Axis T8311 Joystick to control live PTZ cameras on Windows OS-based computers.

How to Setup & Use the Axis T8311 Joystick

  1. Plugin the Axis T8311 Joystick to the computer that you will be using.
    * The drivers should be automatically installed by Windows and the device should be recognized.
  2. If your DW Spectrum Desktop app is open when you plugged in the joystick, restart your DW Spectrum Desktop. If not, open DW Spectrum Desktop.
  3. Open the PTZ camera you would like to control with the Joystick and click on the PTZ icon with your mouse.
  4. Use the Joystick to Pan, Tilt, and Zoom the camera.

Why does DW Spectrum only support one joystick controller for PTZ?

  1. IP cameras are network-based and have latency, making joystick control….not great.
  2. DW Spectrum has Advanced PTZ – a feature that makes analog joysticks seem….well, outdated.

Creating A Showreel in DW Spectrum®

Showreels

The Showreel feature of DW Spectrum® allows users to create customizable timed viewing sequences, to which users may assign media resources such as cameras, layouts, web pages, and more.

This article will outline how to create a Showreel within the DW Spectrum® IPVMS desktop client.

Supported/Affected Devices:

  • DW Blackjack® Server Series

 

Creating a Showreel

To create a Showreel within the DW Spectrum® IPVMS Client:

  1. Open the Main Menu, then click New.

Select Showreel.

image 20201015115417 1

 

  1. From the Resource Tree, drag any resource to an available cell in the Showreel layout.

The Showreel will support the use of:

    • Layouts
    • Single Devices (cameras, I/O devices)
    • Exported Files
    • Web Pages
    • Servers (monitoring item will be displayed)
    • External Media (offline files, files within the Local Media folder)

image 20201015115417 2

 

  1. Drag-and-drop resources to rearrange the display order of the cells within the Showreel.

Adjust the display time of each resource.

image 20201015115417 3

 

  1. Click the Start Showreel button to begin the Showreel.

To stop the Showreel, press the Esc key on the keyboard.

image 20201015115417 4

DW Spectrum Help Function

Help Function

DW Spectrum v3.2 introduced a context-sensitive help function that allows DW Spectrum users to easily find more information on operator functions, setup information, and more.

This article will outline how to use the Context Help Manual of DW Spectrum.

 

Note:  An active Internet connection is not required to use this function.

 

Supported/Affected Devices

  • DW Blackjack Servers

 

Accessing the Help Function

When using DW Spectrum, the Context Help Manual provides quick access to an offline user manual.

 

To use the help function:

  1. Click on the Help Icon [?] in the Navigation Panel, at the top of the window.

image 20200416144425 5

 

  1. A question mark [?] will overlay your mouse cursor, indicating that the Help Function is enabled.

Click on the subject matter in question or interface element that you want to know more about.

 

  1. The Context Help Manual will open in your default web browser.

image 20200416144425 6

DW Spectrum® Keyboard Macro List

Keyboard Shortcuts

By using keyboard shortcuts, users can quickly navigate around DW Spectrum® IPVMS without having to route through various menus.

These keyboard shortcuts are for Windows and Ubunut/Linux, but most will also work for MacOS by replacing “Ctrl” with the “Command” key.

Supported/Affected Devices:

  • DW Blackjack® Server Series
  • DW Blackjack® Client Workstation Series

 

DW Spectrum® IPVMS Shortcut Keys

To download the technical bulletin that lists these shortcut keys, Click Here.

Shortcut

Command

Ctrl+Left (arrow)

Previous Frame

Ctrl+Right (arrow)

Next Frame

Z

Jump to Start of Segment

X

Jump to Next Segment

Ctrl+Up (arrow)

Volume Up

Ctrl+Down (arrow)

Volume Down

M

Toggle Mute

L

Jump to Live

S

Toggle Stream Synchronization

Enter

Maximize Selected Item

Alt+I

Show Information of Selected Item

Alt+G

Start Smart Search

Alt+C

Check File Signature

Alt+S

Take Snapshot

Alt+J

Adjust Video; Image Enhancement

F2

Rename Resource (Resource Tree)

Alt+T

Toggle Showreel Mode

Ctrl+W

Close Layout

Ctrl+Tab

Switch Layout (similar to using Tab in a web browser)

Alt+R

Toggle Screen Recording

Esc

Close Current Dialogue

Alt+Enter

Full Screen (DW Spectrum window)

Ctrl+Alt+A

Open System Administration Dialogue

Ctrl+B

Open Bookmarks Search

Ctrl+E

Open Alarm/Event Rules Dialogue

F1

About DW Spectrum (current instance)

Alt+F4

Exit DW Spectrum (current instance)

[

Start Time Selection (on Timeline over recorded segment)

]

End Time Selection (on Timeline if time selection has been started)

Additional Shortcuts

Below are additional shortcut keys that are not listed in the technical bulletin.

Shortcut

Command

Ctrl+Shift+C

Connect to Another Server

Ctrl+Shift+D

Disconnect from Server

Ctrl+T

New Tab

Ctrl+N

New Window

Ctrl+O

Open Files

Ctrl+L

Open Event Log

Ctrl+M

Open Camera List

DW Spectrum Mobile SSL Certification Notification

Security Certificate Notifications

After upgrading the DW Spectrum Mobile application to v22.1, users will be automatically logged out of DW Cloud and must log in to DW Cloud again to regain access to their Cloud Systems. Upon doing so, you may encounter an alert notification when attempting to connect with a DW Spectrum Server using version 4.2 or higher.

This article will explain the prompts that will display regarding security certificates and the DW Spectrum Mobile application.

 

Related Articles

 

Self-Signed SSL Certificates

If the an affiliated DW Spectrum Server is using version 4.2 or higher, the mobile application will attempt to verify that the target Server is using an SSL Certificate for security. However, a notification will display alerting an SSL certificate verification issue if the DW Spectrum Server is using the default Self-Signed SSL Certificate that is generated automatically.

While valid, this is due to the Server using a self-signed certificate as opposed to using a public certificate that has been purchased from a recognized certificate provider. Select “Connect Anyway” to confirm that you trust the current Server. This message will not display the next time that you connect with the Server as long as its SSL Certificate remains valid.

The following prompt may display:

image 20220708173557 15

 

Expired SSL Certificates

If a DW Spectrum Server’s SSL Certificate (self-signed or public) has expired, the following prompt will appear:

image 20220708173557 16

 

Enable (check) the “Trust this server” checkbox and select “Connect Anyway” to continue with connecting to the Server. This prompt will continue to appear each time you attempt to connect with the Server until the certificate has been renewed.

Alternatively, you can disable the SSL Certificate verification setting in the DW Spectrum Mobile application, but this is not recommended as it will lower the security level of your connection.

To learn how to apply a public SSL Certificate or how to renew the self-signed SSL Certificate of a DW Spectrum Server, please use the KB article – DW Spectrum IPVMS SSL Certificate Management.

 

Changing Mobile App Security Settings

DW Spectrum Mobile v22.1 users have the option to change the Security settings of the mobile app to connect without checking security certificates, but are instead recommended to use the default setting.

To change the Security settings in the mobile app:

  1. Tap the Main Menu icon , located in the top-right of the screen, and select “Settings”.

image 20220708174122 19

 

  1. In the Settings menu, top on the Security toggle to change your SSL certificate verification preference.

Your options include:

  • Recommended (default) – DW Spectrum Mobile will allow you to connect with DW Spectrum Servers that are using either valid self-signed or public SSL certificates.
  • Strict – DW Spectrum Mobile will only allow you to connect with DW Spectrum Servers that are using valid public SSL Certificates.
  • Disabled – disabling the Security toggle will allow you to connect with any DW Spectrum Servers and will NOT check for SSL Certificate verification. Please keep in mind that this option may pose a greater security risk.

 

image 20220708173557 18

Export Bookmark from Timeline

DW Spectrum v3.2 introduced a feature that allows users to export bookmarks quickly from the timeline.

How to Export a Bookmark from the Timeline?

  1. Find and select the Bookmark you would like to export on the Timeline.
    *remember you need to have a camera selected on the Viewing Grid in order to interact with the Timeline.
  2. Click on the 3rd icon (download icon) on the Bookmark.
  3. The Export Dialog will now appear.

* As with all video exports the larger the Bookmark duration the longer the Bookmark will need to complete exporting.

image 20190416143844 1

Installing DW Spectrum® (Macintosh)

Creating A New System

DW Spectrum® is composed of two parts:

  • DW Spectrum® Media Server – the Media Server is Spectrum®.  The media server is responsible for the recording, contains the database information of your added cameras and user profiles, and is arguably the most important aspect of the DW Spectrum® IPVMS platform.  The Media Server is supposed to be installed on a computer that will be acting as your server.  If you have a DW Blackjack® server, this software is already installed.
  • DW Spectrum® Client – the Client software provides the graphical interface with which users may utilize to interact with the Media Server and allows users to see what the Media Server is doing.  Some features include allowing users to configure settings, view live and recorded video, and manage device connections.  The Client is helpful for accessing the Media Server, but is not required to remain running for the Media Server to do its job.  Instead, it is recommended that users install the DW Spectrum® Client software on a separate computer from the DW Spectrum® Media Server computer to save on processing.

These two portions of DW Spectrum® IPVMS coordinate to comprise a System.  A System can refer to a group of merged servers or to a single server.

This article will explain how to install DW Spectrum® IPVMS, how to connect with the DW Spectrum® System, and how to change the Owner/Admin password and System name.

**NOTE:  DW Spectrum® for Macintosh is for the Client only.  A computer with either a Windows OS or an Ubuntu OS will be required to create a Server.

Installing DW Spectrum® on Macintosh

  1. To obtain the installation files for DW Spectrum®, open a web browser and visit the DW Spectrum® IPVMS product page on the Digital Watchdog website.

  1. Scroll down and click on the Software tab.

Select the Version of DW Spectrum® that you want to install, then select the operating system that you are installing with (Macintosh).

Click on the Download icon to download the installation file.

  1. Open the downloaded .DMG file, then drag the DW Spectrum® application into your Applications folder.

Allow the process to run and complete the installation.  When finished, you can begin to set up the System.

Creating a New System

  1. To launch the application, open the Applications folder, then double-click on the DW Spectrum® Client application

  1. If your computer is on the same LAN as a pre-existing Server, the DW Spectrum® Client application may automatically detect it.  If so, click on the tile.

You will be prompted to enter your login credentials (User ID and Password).  Contact the System Owner or Administrator of the Server if you need a login to be created.

**NOTE:  DW Spectrum® for Macintosh is for the Client only.  A computer with either a Windows OS or an Ubuntu OS will be required to create a Server.

  1. If this is a first-time setup of DW Spectrum® Client, click the Add to Existing System button.

You will then be prompted to enter the Connection Options to connect with the DW Spectrum® Server.

  • Host – enter the IP Address of the DW Spectrum® Server
  • Login – enter the login ID of your DW Spectrum® user profile
  • Password – enter the login password of your DW Spectrum® user profile
  • Port – enter the TCP port of the DW Spectrum® Server (default: 7001)

  1. Once you have entered the connection information, click the OK button to connect with the DW Spectrum® System.

Changing the Admin Password

  1. To change the Admin password of a Server, launch DW Spectrum® and connect with the System.  You must have Administrator privileges to make system changes.

Right-click on the System (house icon) and select Open Web Client.

  1. A browser will open and connect with the System.

Enter the Owner ID (Admin) and the Password to log in.

**NOTE:  Another way to access this web client is to enter the Server’s IP address and port to connect through a web browser.

  1. After logging into the System’s web client, you may change the password under Change admin password, located in the Settings > Server menu.

This will change the password for the Owner profile of your DW Spectrum® Server.

It is recommended to keep track of your password.  If the Admin password is forgotten, a password reset form must be submitted for all Blackjack Series units.

If the DW Spectrum® Server is installed on a custom-built server (not a Blackjack Series NVR), a clean reinstallation of the DW Spectrum® Server will be required to reset a forgotten password.

To learn how to completely uninstall DW Spectrum® from the Windows or Ubuntu Server, check out DW Spectrum Clean Uninstall.

Changing the System Name

  1. To change the System name, connect with the Server’s web client and log in as the Admin.

  1. Under the Settings menu, click on the System tab.

Under Name, enter the new name of the System, then click the Rename System button.

Click the Save button to apply the changes.

Motion Smart Search In DW Spectrum IPVMS

Motion Smart Search

DW Spectrum’s Motion Smart Search feature is a useful tool that allows users to rapidly search video archives to discover segments of saved footage.  Rather than having to review long lengths of archived footage to find a specific moment, Motion Smart Search narrows down the saved video to a specified area in the camera’s field of vision and highlights the discovered segments in the Timeline during playback.

This article will outline how to use the Motion Smart Search feature of DW Spectrum for faster footage acquisition.

 

Using Smart Search

To use the Motion Smart Search feature, you must be using a camera that supports motion recording (where both the primary and secondary video streams are active).

 

Note:  It is recommended that the secondary stream be set to a resolution of 704×480 or lower, with a frame rate no higher than 7 FPS.

If you are encountering issues with Motion Recording, check out Motion Recording Troubleshooting (DW Spectrum).

 

To use the Motion Smart Search feature:

  1. Select your desired camera to display.

Selecting from either the camera’s Image Controls toolbar or from the Notifications Panel, click on the Motion icon.

Alternatively, you can right-click in the camera window and select Show Motion/Smart Search.

image 20200624151803 1

 

  1. Upon activating Motion Smart Search, a grid will overlay the camera area.

Click-and-drag to highlight a specific motion area in the grid.

image 20200624151803 2

 

  1. DW Spectrum will display preview frames the system’s search results.

Additionally, in the Timeline, sections will be highlighted to indicate that motion was detected in the specified motion area.

Select from the previewed frames or click in the Timeline to begin playing the detected footage.

Reporting DW Spectrum® Issues

DW Spectrum® Issues

This article will outline how to report operator issues with DW Spectrum® IPVMS.

Supported/Affected Devices

  • DW Blackjack® Series

Before Requesting Support

Use the following resources to check for possible solutions:

**Note:  It is recommended to use the latest version of DW Spectrum®.  If you are encountering operator issues and your firmware is outdated, consider updating to the latest build version.

The Digital Watchdog Support Knowledge Base hosts release notes for recent updates.

Requesting Support

Digital Watchdog Technical Support strives to provide quick and efficient assistance for issues that directly regard Digital Watchdog products.

Use the following guidelines to provide a concise outline of your issue so that our technicians may support you in an orderly fashion.

Submit One Support Request per Issue

As our support team focuses on different Digital Watchdog products, features, and software, tracking the progress of individual issues becomes difficult when there is an overwhelming number of issues described in a single report.

If one issue appears to be interrelated with another issue, it may be worth mentioning.  However, please maintain a clear outline of a single issue, per request, if possible.

Once the issue has been identified by the technician, a recommended resolution may be provided.

**Note:  Open a support ticket with Digital Watchdog Technical Support.

Provide a Short and Clear Summary

An ideal summary should be clear and as short as possible, but long enough to clarify the issue.  Provide a clear overview of the issue, the component where the issue is occurring (Server, Client, DW Cloud, mobile application), and what conditions the system was under when the problem started.

Please also provide details regarding any troubleshooting steps that have already been taken.  If troubleshooting has not already been performed, you may be tasked with performing recommended troubleshooting steps.

Environment

Provide details about the environment that DW Spectrum® is running in.  This includes information such as what version/build of DW Spectrum® is being used, the operating systems being used, and the size of the System (a single server or multi-server/merged System).

Example:

  • DW Spectrum® Version:  v4.1.0.31401
  • DW Spectrum® Client:  Mac OS 10.13
  • DW Spectrum® Server:  Windows 10
  • Network Topology:  Server is connected to cameras through a Wi-Fi router that is connected to a single PoE switch, with 10 cameras.
  • Special Features:  The mentioned PoE switch has an embedded firewall blocking UDP traffic.

Reproduction Scenario

Describe any steps that you performed prior to the start of the problem.  The technician may need to try to reproduce the issue on their end to better understand what may be causing the issue.

Examples of this include upgrading firmware from a particular build, changing network hardware, applying specific settings in DW Spectrum®, etc.

Attachments

Attachments can be quite helpful for technicians as they offer additional insight to the issue that you are experiencing.  Providing photos, screen recordings, or Sever Logs may help to reduce the wait time for a resolution to your issue.

Since attachments can be quite large to share, you may use a third party service like Google Drive or DropBox to provide your attachment.

Avoid sending compressed (.zip) files as we are less likely to open this file type for security reasons.  Instead, upload each file individually to the sharing application of choice so that your technician can check the file before opening or downloading it.

**Note:  DW Spectrum® (Windows version) has an in-client screen recording feature that you may use to capture a recording of your display as you see it.  Press Alt+R on the keyboard to start or stop this function.

Remote Assistance

Issues are often system-specific and your technician may request remote access to your System to directly assist you with resolving the problem.

Frequently, Digital Watchdog Technical Support will ask for unattended TeamViewer access to investigate the issue directly.  We understand if this is not possible, but please be aware that this may delay the solution for your issue.  If you prefer to instead be present for the remote session, you may request one.

Additionally, the use of ONVIF Device Manager and/or Wireshark is commonly used for troubleshooting our most commonly reported issues.  It may be in your best interest to have these applications installed.

**Note:  DW Blackjack® Servers (Windows) will come with ONVIF Device Manager installed.  Most DW Blackjack® Series devices will come with TeamViewer installed as well.

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