Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. In addition to the security industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. 

.

Password Reset

This page will guide you in resetting passwords on your Hikvision devices.

For end users: 

We highly recommend “4 Ways of Self-service Password Reset” (you can see the Tutorial video here). Please note that not all Hikvision devices support all these methods. Go to the “Forget Password” page to check the various methods supported by your product.

For installers: 

You can easily reset a password using the Hik-Partner Pro mobile app. 

Check out the tutorials below to discover the quickest way to reset a password. If you have any questions during the process, please contact Hikvision (Find the contact of Hikvision technical support team) or see Troubleshooting Tips of Password Reset Failed Issue here.

Note: Also try the Password Hints function to help you recall your original password. This function is only available for NVRs (76Q-series, K-series, K-series with AcuSense) with firmware V4.75.000 and later. Learn more here.

Self-service password reset

Via account verification

Prerequisite:

The device has been added to the Hik-Connect or Hik-Partner Pro account.

.

Prerequisite:

A reserved email address has been set up by the user.

Prerequisite:

Security questions have been set by the user.

Prerequisite:

The GUID file has been exported and saved by the user. 

.

Password reset via XML file

Prerequisite:

The Hikvision devices can be detected on the same LAN.

Hikvision How to & FAQ

Also Read : Hikvision How-To Tutorials Part1

.

How to Check Device Serial Number

.

How to Find Device Firmware Version

.

How to add IPC with POE function to NVR

Description

POE cameras could be added into NVR which supports POE function with both Manual mode and Plug-and-Play mode. When applying the Plug-and-Play mode, please kindly make sure the password of the camera is the same with the NVR, or you could set the password of the camera to 12345.

Note: Plug-and-Play mode could only be applied when the camera is added directly to the POE port of a NVR.

999

Download the FAQ

How to Enable Hik-Connect Service in Device

Summary

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service along with alarm push notification service. It provides an easy way for devices to connect to the Internet.

This manual is a guide for users to show them how to enable Hik-Connect service in device.

Discretion

User interface may not be identical to the instructions shown below depending on the product, firmware version. However, the information and settings required to setup Hik-Connect services are similar across all supporting products.

Preparation

Users need to upgrade device to proper firmware that supports Hik-Connect Service.

999

Download the FAQ

.

How to Unbind Device from Hik-Connect Account

Description

One device can be added only by one Hik-Connect account, if the device was added by other account, you cannot add it again. You can follow steps below to unbind your device or check the video which can help you.

Youtube video link

How to Unbind Device via Hik-Connect APP

How to unbind device via SADP tool

999

Download the FAQ

.

How to Solve Hik-Connect Offline Issue

Description

When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. 

999

Download the FAQ

.

How to Configure Communication Mode of AX PRO

There are three types of Communication Mode via Communication > Cloud Service > Communication Mode:

Wired Network & Wi-Fi Priority

It means that Wired Network, Wi-Fi Network, Cellular Data are all supported, AX Pro will choose best network status and change connecting ways when network is not stable. It is recommended to use this mode when your device is with complex network environment, since it can help you select better way automatically. 

Wired & Wi-Fi 

It means that only Wired Network and Wi-Fi Network are supported, AX Pro can only connect with wired or Wi-Fi. It is recommended to use this mode when you want to save cellular data or do not want to use cellular at all.

Cellular Data Network 

It means that AX Pro only use cellular data network to connect. This mode is usually used in poor network environment, like wired and Wi-Fi network are hardly connected. Besides, it can help you save network detecting time.

Tips

When you set Communication Mode as Cellular Data Network, the followings can help you use cellular data successfully: 

1. Keep MTU as default 1400, Access number as default *99***1#

2. Test SIM in mobile, make sure that your SIM card can call, send message and connect to the internet

3. The AX PRO default dialing includes most SIM card APN but not all. If the network is not connected, you need to search the SIM card’s APN by Google or ask your mobile operator then set up the SIM card APN manually and then restart it.

999

Download the FAQ

.

How to Download Multiple Recordings

Hikvision device support download/export multiple recording at the same time. This file will introduce three methods of multiple download recordings: local GUI, web page and iVMS-4200 software.

Method 1: local GUI 

On local GUI, we need turn to the button of File > Video. In this page, we could select search condition, time and camera channel which you want to download. After select, click “Start Search”.

After search, it will show all the recordings of the channel 1 default, and if we want to check other cameras recording, we need to select the Channel to switch to other channel. 

Then we could select the recordings and Export.

Method 2: Web page

Web page Log in the device via IP address on IE browser, turn to Playback page, select the camera which you want to check, click the download button in the lower right corner. It will pop up the download configuration page, in this page, we could select the camera/ type/ time, after search we could select the recording files and download.

Method 3: iVMS-4200 software

999

Download the FAQ

.

How to Solve DVR Live View Noise Issue of Hik-Connect

If there is noise of DVR in Hik-Connect when remote live view or sliding channel (switch to next screen), you can try the following methods to solve the problem.

1. If you connect a coaxial audio camera to DVR, please turn on Noise Reduction function in Hik-Connect to solve it.

2. If it’s not a coaxial audio camera, please change to coaxial audio camera then connect to DVR.

3. If you don’t want to change camera, please change camera Stream Type from video & audio to video and set DVR audio resource as local to solve the problem.

999

Download the FAQ

How to Solve IP Camera No Link Issue on PoE NVR

IP cameras could be added into PoE NVR with both Manual mode and Plug- and- Play mode.

When applying the Plug- and- Play mode, please kindly make sure it is Hikvision brand camera, and the password of the camera is the same as the NVR. For “No Link” issue, please enter NVR.

Menu – Camera – IP Camera, click Status icon of camera to check the error message first.

Scenario 1:

The user name or the password is wrong.

Solution :

If the IP camera has hard reset button, please turn off the camera (cut off the power). Then keep holding the button for more than 30 seconds. Meanwhile, power on the camera while holding the button. The device would be back to the inactive status. PoE NVR will automatically active and connect the camera.

If the IP camera doesn’t have hard reset button, please use SADP tool to reset camera password first. You can operate according to below steps:

1. Download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable.

3. Running SADP tool to search camera.

4. Select the device, and click the “forgot password” button.

5. If it has an export button, you can click it to export a device’s xml file and send it to our regional support team to reset password. 

6. Get import file from support team, then import file to reset device password.

(Note: Please set the new password of camera to the same as NVR’s.)

7. PoE NVR will automatically connect the cameras with same password.

Scenario 2:

Network is Unreachable

Solution:

If the camera is connected to NVR PoE port. 

1. Please download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable .

3. Running SADP tool to search camera, check device IP address.

4. Please access camera via web browser as following picture.

5. Go to Configuration – Maintenance – Default, default camera to factory settings, PoE NVR will automatically active and connect camera.

If the camera is connected to the PoE switch, please connect switch to NVR LAN port. The IP address of the camera must be in the same network segment as the IPv4 address of NVR. Then enter NVR Menu- Camera- IP Camera, select camera and click Edit icon.

Select Adding mode to Manual, enter camera IP address and correct password, then click OK to add camera.

Scenario 3:

IP camera does not exist

Solution:

“IP camera does not exist” means NVR does not detect the camera input.

Please check whether the camera is properly connected to the POE port of the NVR. You can try to change a shorter cable, change a PoE port or connect a external power supply to IP camera to test.

999

Download the FAQ

How to Solve Live View Error on iVMS-4200

This document displays how to solve common Live View Error on iVMS-4200. In order to get high performance, please kindly download and install the latest version of iVMS-4200 via the link: https://www.hikvision.com/en/support/download/software/ivms4200-series/

Case 1: HCNetSDK.dll[2] 

Case 2: Playctrl.dll[2]

Case 3: HCNetSDK.dll[5] 

Case 4: HCNetSDK.dll[91] 

999

Download the FAQ

.

One Picture to Solve 6 Errors about Unbind

If the bound account can not login and you can not access the device via local GUI, you could try to unbind device from Hik-Connect App or SADP tool.

How to Unbind Device via Hik Connect APP 

How to Unbind Device via SADP tool 

When you unbind the device and meet errors, hope this picture could help you to solve it.

Scenario 1:

“102060” “102075” or “Unbinding failed. Not support by the device.” on App/SADP or “unlinking timeout” on local GUI

Solution:

1. We recommend you login the previous account to delete the device, then add it to the new account.

 2. If the previous account can not login, you could choose third party DDNS name to get remote live view. Please refer this guide: How to Use Third Party DDNS Services V3.0.pdf (hikvision.com)

3. If necessary, please kindly connect the local support team for better solve this issue. 

Scenario 2:

“Operation Failed 7” or “Error code: 99 Network Connection Failed” or “Hik-Connect service is offline”

Solution:

1. Enable Hik-Connect function in device and make device Hik-Connect status is online.

2. If device Hik-Connect status goes online and offline frequently, change to a stable network or upgrade firmware then try again.

3. If the problem persists, contact support to confirm connection status.

Scenario 3:

“Incorrect Device IP Address”

Solution:

1. Make sure your mobile/computer connect to the same LAN as device connect to.

2. Connect device and mobile/computer to primary routing network in topological map.

3. Enable UPNP function of the router, try to upgrade device firmware and reboot the device.

Scenario 4:

Only the device in the same area with the app can be unbound from its account.

Solution:

Please confirm the area which the bound account belongs first.

1. Via App: Use new account with the same registered area information to unbind.

2. Via SADP: Make sure the geographic location of the device is the same as the area to which the bound account belongs.

3. If you don’t know the area information of the bound account, please contact support team help you confirm or assign registered area information.

Scenario 5:

Operating failed: 153

This error caused by inputting wrong password too many times and the user was locked.

Solution:

1. Reboot the device.

2.  Modify the LAN IP of the PC or mobile phone and try again.

Scenario 6:

The device cannot unbound from any account for more times.

Solution:

1. This error means the device have been unbound too many times during one day, and you could try to unbind after 24h.

999

Download the FAQ

.

Two Steps to Solve No Result of VCA Playback Search

If do VCA search on playback page of Hikvision device and there is no event result, please do the following 2 steps.

Notes: Before searching playback video, make sure you have configured recording schedule on Hikvision device. 

Step 1: Enable Dual-VCA on Web

(a) Login to web page of device as the below picture.

(a) Login to iVMS-4200 and click Setting button – Basic settings

(b) Go to Configuration –Video/Audio– Display Info. on Stream to tick the checkbox of Enable Dual-VCA then Save.

Notes: After above settings, do VCA search via web browser of the camera. If the device is DVR/NVR/HVR, except for configuration on web, we also need to do step 2.

Step 2:

If the device is DVR/NVR/HVR, login local GUI, click Configuration Button – Advanced – enable Save Camera VCA Data.

After above settings, search VCA playback as below:

(a) via web browser

(b) via local GUI on DVR/NVR/HVR

Notes: If search motion detection VCA playback, Enable Dynamic Analysis for Motion is necessary.

999

Download the FAQ

What Can We do If NVR Cannot View via Chrome

It is recommended to download ivms-4200 on your computer instead of viewing via Chrome browser.

If you want to use Chrome browser to view, download Plug-In first, install it and restart the browser, then you can view via Chrome. 

If ‘Download Plug-In’ does not show, it usually means that your NVR does not support live view via Chrome, in this situation, there are mainly 5 ways to solve the issue:

1. Turn to Configuration > Local > Live View Parameters > Protocol. Switch protocol from TCP to UDP, or switch from UDP to TCP, save and view in chrome.

2 & 3. Some devices support to check network resource statistics. Turn to Configuration > Maintenance > Network Resource Statistics. If the previous value of Input Bandwidth is almost equals to the latter value, please reduce bitrate.

For those device which cannot check Network Resource Statistics, you can reduce bitrate and resolution directly for a try.

Turn to Configuration > Video/Audio > Video

Reduce Resolution and Max. Bitrate, save and view in Chrome. The reference value are as follows: 

Resolution —Max. Bitrate

1080P(2MP) — 4096 kbps

720P(1MP) — 2048 kbps

704*528（4CIF） —- 1024 kbps 

528*384 （2CIF） —- 512Kbps

Please set your NVR Video Encoding type as your camera supports, which means if your camera only support H.264 please switch NVR Video Encoding to H.264.

4. If your NVR supports multiple video output interfaces, it is recommended that 1 camera only set 1 output interface. Although the other interfaces you configured and didn’t use, NVR is decoding which will occupy the encoding ability and may cause the issue. 

5. Open Microsoft Edge on Windows 10.

Turn to Setting > Default browser > Internet Explorer compatibility Under the “Internet Explorer compatibility” section, turn on the “Allow sites to be reloaded in Internet Explorer mode” toggle switch.

Click the Restart button, then you can view via Edge browser.

If you have done all the above, the issue is still not solved, contact local support and provide the following information:

999

Download the FAQ

.

Turing Vision Mobile App (Recommended)

Leveraging AI to reimagine the way improving safety, security, and operations

SMART Utility

Software utility on the Windows PC used to discover, upgrade, and modify parameters for the SMART series products on the same LAN.

DOWNLOAD
(Windows PC)ARCHIVE

 

Turing SMART Station

Management client for the Windows PC and Mac. Allows for local LAN access. Computer hardware not included

DOWNLOAD
(MAC)DOWNLOAD
(WIN32)DOWNLOAD
(WIN64)ArchiveUser ManualData Sheet

SMART Player

The SMART Player is intended to play back video clips directly extract from the SMART series NVR.

DOWNLOAD
(Windows)

• FLIR United VMS Installation Guide
• EseeCloud CMS Full Setup Guide
• Hik-Partner Pro Portal Setup Guide

Introduction

Smart Station 3.0 is a video management software. It provides video surveillance services including live view, playback, device management, recording schedule, alarm configuration, video wall, people counting, and e-map. The software is easy to deploy and operate, suitable for small and medium-size applications such as for super market, parking lot and residential area. For more details, see datasheet.

NOTE!

• The software has different versions and shall be installed on a compatible operating system. Please refer to the datasheet for details.
• Functions may vary depending on factors including but not limited to software version, device and version, and how the device is managed by the software (i.e., directly connected camera or NVR connected camera).
• This manual is not intended for a specific software version. Some functions or features described in this manual may be available to certain version(s) only.
• Directly connected camera: Camera that is directly managed by the software (in comparison with NVR connected camera).
• NVR connected camera: Camera that is managed by the software via an NVR (in comparison with directly connected camera).
• IPC: IPC, IP camera and camera refer to the same thing in this manual.
• PC: The computer that runs the software, also mentioned in this manual as the client.

System Requirements

The PC that hosts the software shall meet performance requirements. The requirements may vary, depending on how you use the software. For example, live view at high resolution in multiple windows requires higher system performance.

Software Version System Requirements

3 NOTE!

The 64-bit OS and software are recommended. Live view and playback consumes RAM, and the 32-bit software has a relatively small RAM. When RAM is running low, the software will be unable to play more channels of live or recorded videos, and it will display a message indicating insufficient RAM.

Installation and Startup

1. Double-click the .exe file, and follow the wizard to complete the installation.
2. When installation is complete, double-click the shortcut icon to start the software.
3. Log in with the default username/password (admin/123456).

g¹ NOTE!

• The default password is intended only for the first login. For security, please set a strong password when logged in (see User Management). A strong password shall include at least nine characters comprising all three types: digits, letters, and special characters. Please keep the password safe and change it regularly.
• The password for admin (123456 or others) does not change after an upgrade or a reinstall of the software.

1. You see the main page when logged in. The main page includes the control panel, some functional buttons and the system menu.

g* NOTE!

For first time use, a config wizard will guide you to add devices and start live view. The wizard uses the default username (admin/123456) to add devices.

4 gui introduction

The main page is displayed after you log in. The main page consists of the control panel and some functional buttons.

• The control panel includes the Common and Basic/Smart areas. Click an icon to access the corresponding module. You may drag an icon to change its position with another icon.
• Click the buttons in the top right corner:

Description

Icon

* The buttons in the bottom left corner:

Device Management

Devices include encoding devices, decoding devices, cloud devices, access control devices and network keyboards. The software supports up to 64 local devices and 64 cloud devices, up to 512 local channels and 512 cloud channels.

Encoding Device

Add an Encoding Device

Encoding devices include IPC (also referred to as IP camera, camera, or video channel in this manual), Network Video Recorder (NVR) and hybrid NVR.

NOTE!

• Managing a device with different management software programs may cause unexpected problems.
• Please always add devices as admin (enter username “admin”).

Click Device Management on the control panel and then follow the steps:

1. Click Device > Encoding Device. The page is divided into two areas with two lists:

• Online Device list: The software searches online devices and refreshes automatically. Note: The discovered devices are not added yet, and you need to add them manually (see step 2).
• Managed Device list: lists devices that have been added to the software.

2. On the Online Device list, select device(s) and then click Add. You may add devices to different

groups.

• The software uses the default username (admin/123456) to add a device. If the password of a device has been changed and is not 123456, you need to change the password in step 3.
• In the Online Device list, you may:
• Click Refresh to refresh the list.
• Click Search Config to specify a network segment to search.
• Right-click a device to visit its Web interface.

3. On the Managed Device list, check the status of the added devices and do the following:

Configure an Encoding Device

KSJ

On the Managed Device list, click for an online device to configure image, encoding , OSD and temperature measurement settings without opening the Web interface of the device.

NOTE!

• This function requires device support and it may be unavailable if the device version is too low.
• Temperature measurement parameters are available to thermal cameras only.
• The configurations displayed may vary with device version and how the device is managed.
• For detailed explanations of image, encoding, OSD and temperature measurement parameters, please see device user manual.
• OSD configuration is not available on Mac OS.

Note:

• The changed image and OSD settings take effect immediately. Encoding and temperature measurement settings must be saved first before they take effect.
• For an NVR, you need to select a camera from the drop-down list.
• When configuring OSD, you can double-click the image to display in full screen; the blue boxes (Areal, 2 …) appear only in the preview and do not display on the live view image. You can drag an OSD to relocate it.

Group Management

You can create groups and manage cameras in different groups.

1. Add a group.

2. Import cameras to the group.

* To import cameras: click the group on the right, select cameras on the left, and then click Import Selected. To import all cameras, click Import All.

* To remove a camera from a group, place the mouse pointer on the camera and click Delete.

* To rename a camera in a group, place the mouse pointer on the camera and click Rename.

Decoding Device

You need to add a decoding device before you can use the video wall function. The steps are similar to adding an encoding device. See Add an Encoding Device for reference.

Note: Add a decoding device as admin.

Cloud Device

NOTE!

The software can manage up to 64 cloud devices simultaneously, including your own devices and devices shared from other cloud accounts. If the total number of cloud devices exceeds the limit, you can click Device Details and use the Add Manage or Cancel button to specify the cloud devices you want to manage.

Click Device Management on the control panel and then follow the steps.

1. Click Device > Cloud Device.
2. Click Register to sign up for a cloud account; if you already have one, proceed to step 3.
3. Enter your username and password for your cloud account, and then click Login. Devices under your cloud account are listed, including your cloud devices (under My Cloud Device) and devices shared from other cloud accounts (under Shared Cloud Device).

Tip:

• Use the buttons under Operation to edit device name, configure image, encoding and OSD settings, open the Web interface of the device, or restart a device.
• Click Cancel to cancel the management of a device without deleting the device from the cloud account.
• Click TimeSync to keep a device synchronized with your PC’s system time.

* Click Device Details to add, edit, delete cloud devices, to share or cancel sharing, to manage or

cancel management.

Tips:

• Click Add to add device(s) to your cloud account (the register code required is displayed in the Web interface of the device; see device user manual for details); click Delete to delete device(s) from your cloud account.
• Click Add Manage to add device(s) to the software; click Cancel to cancel management without deleting the device from the cloud account.
• Double-click a device or click Edit to change the device’s name. To sync the new name to cloud, select Sync to Cloud.
• Click Share to share device(s) with another cloud account. Set a sharing period and permissions as needed. The permissions are pre-configured on the device.
• Click Sharing Records to view sharing history or cancel sharing(s) with other cloud accounts.
• Click Cancel Sharing to cancel sharing(s) from other cloud accounts.

Access Control Device

See Add an Encoding Device for the steps to adding an access control device. Please add access control devices as admin.

Network Keyboard

A network keyboard can be used to control live video, playback, PTZ camera and sequence resource on a video wall.

The following steps describe how to play live video on a video wall. Before you start, refer to the keyboard user manual to connect the keyboard to your PC. And then, click Device Management on the control panel and follow the steps.

1. Add a camera. On the Camera tab, click Add, select the camera to play on the video wall and click OK. The camera appears on the list.

Tip: You will use the number (e.g., 222) later when operating the keyboard.

Camera Video Wall Sequence Resource

“I^– Add |II| Delete Q Enter Keywords

I | Keyboard No. Name Stream Type Operation

□ I 222 192. 168.2.222.001 MainStream

1. Add a video wall. On the DX Video Wall tab, click Add, select a video wall and then click OK. You need to configure video wall first. See Video Wall for details.

Tip: You will use the number (e.g., 1) later when operating the keyboard.

1. Add a sequence resource. On the Sequence Resource tab, click Add, select a sequence resource and then click OK. You need to configure sequence resource first. See Sequence Resource for details.

Tip: You will use the number (e.g., 1) later when operating the keyboard.

Video Wall

[nJ Delete

Q Enter Keywords

Keyboard No.

Sequence Resouce

Operation

1. The following operations are on the network keyboard.
2. Enter the keyboard number in step 2 (e.g., 1), then press AUX4.
3. Enter the window number in the top left corner (which is 1 in both A and B), then press MON.
4. Enter the split-screen number, then press WIN. If the window is split (as in A), enter the split-screen number 3; if the window is not split (as in B), enter 1. This step is only required for playing live video on video wall. For playing sequence resource, skip this step.
5. Select the camera or sequence resource to play on the video wall.
6. Live video: Enter the keyboard number in step 1 (e.g., 222), then press CAM.
7. Sequence resource: Enter the keyboard number in step 3 (e.g., 1), then press CAM_G.
8. After live video starts on the video wall, you can:

• Use the joystick to control the rotation of a PTZ camera, and use the Zoom and Focus buttons to control the zoom and focus.
• Use the button to switch live video to recording.

See keyboard user manual for more information.

Live View

Live View

Click Live View on the control panel to view live video from cameras.

Play Live Video

1. On the Camera tab, double-click a camera or drag it to a window to start live video.

2. Right-click a camera to choose a stream type, rename the camera, view/change alarm output

status.

View/change alarm output status: Right-click an IPC or a channel under an NVR to view or change its alarm output status. Alarm output needs to be configured beforehand on the device.

Or, hover the mouse on an NVR, click EO to view or change the alarm output status of the NVR and all the channels under it. Click the button in the Operation column or the button on the top to change alarm status.

3. You may drag the image to play it in another window.

4. Double-click a window to maximize it, and double-click again to restore.

After maximizing a window, move your mouse to the left or right side on the live view page, and then

click ■“ or ■■ to switch to the live video of previous or next channel.

5. Use the live view toolbar or window toolbar during live view.

Play Live Video by View

By default view

On the View tab, double-click a default view or click Play to start live video from the corresponding number of cameras on the camera list: 4 cameras for 4-split view, 9 for 9-split view, 16 for 16-split view, and 25 for 25-split view. Take the 4-Split view as an example.

Live video from the first 4 cameras on the camera list will be played, illustrated as below.

By custom view

Play live video from specified cameras by a custom view.

1. On the View tab, click the Add View button to create a view. You may also click View on the control panel to add a sequence resource.

2.

Select a window layout. Click

to edit a custom layout, use Combine or Undo when editing.

1. Drag cameras or sequence resources to the intended windows one by one.
2. Click OK.
3. Double-click the custom view or click Play to start live video from cameras (specified in step 3) in the corresponding windows in the layout (set in step 2).

Live View Control

Live View Toolbar

The live view toolbar is at the bottom of the live view window.

0 0 0 0 0 0

0 0 0

0

Live View Window Toolbar

The window toolbar appears when you place the mouse pointer on a live view window. The toolbar is effective only to the current window.

NOTE!

The toolbar shows panel.

<o>

when the camera is a PTZ camera. Click this button to open the PTZ control

The toolbar shows control panel.

when the camera is a fisheye camera. Click this button to open the fisheye

The toolbar shows tracking mode.

when the camera is a multi-sensor camera. Click this button to enable

Live View Shortcut Menu

A shortcut menu appears when you right-click a live view window. Some items on the menu provide same functions as the live view toolbar and window toolbar. Some are described in the table below.

S’ NOTE!

The default stream type is auto.

• For local devices, the client chooses a stream type according to the screen layout.
• 4 windows or less: Main stream
• 4 to 16 windows(16 included): Sub stream
• More than 16 windows: Third stream
• For cloud devices, the default is third stream.

PTZ Control

Control the rotation direction and speed, pan/tilt/zoom, focus of a PTZ camera. The software also provides other functions including 3D positioning, preset, and patrol functions.

NOTE!

PTZ control is available to PTZ cameras only and it may vary depending on the camera’s capability and the protocol it supports. For example, some manufacturers reserve certain presets for special use such as wiper or menu. Please refer to camera specifications before use.

PTZ Control Panel

Click

on the live view window toolbar to open the PTZ control panel, which can fold and expand.

You can also move the control panel to the left by clicking

Parameter Description

Control rotation direction or stop rotation.

Tip:

• You may also use shortcut PTZ control to rotate the camera: place the mouse pointer on the live view window, and when the shape

changes to like, click and hold the left button to rotate the

camera.

• You can enable or disable Shortcut PTZ Control under System Configuration > Audio & Video
• Shortcut PTZ control is not effective when 3D positioning is enabled.

Adjust focus and zoom.

Preset

Add a preset to save the status of a PTZ camera. When needed, you can rotate the camera to the previously set position with one click of the button. Presets are also used to set a preset patrol (see Preset Patrol).

1. Rotate the camera to the desired direction.

1. On the Preset tab, click Add Preset. Enter a preset number that is not in use; otherwise, the

existing preset will be replaced by the new preset.

Preset Patrol

The camera patrols along multiple presets in the set order and stays at each preset for certain length of time. Because a preset patrol route consists of presets, you need to add all the needed presets first (see Preset).

1. On the Patrol tab, click Set Patrol.

1. Click Add, select a preset, and set the length of time that the camera stays at this position. Repeat this step to all the necessary presets.
2. Use the Set Top, Up, Down, Set Bottom buttons to adjust the order in which the camera patrols.
3. Click Save.

1. The patrol route appears in the patrol route list. Click Start Patrol, and the camera will patrol along the presets that you have set.

Recorded Patrol

The user operates the camera, and meanwhile the software records the movement track and status of the camera and saves it as a patrol route. Currently one recorded patrol route is supported.

1. Click Start Recording Patrol Route ( ).
2. Use the directional buttons or shortcut PTZ control to rotate the camera to desired directions and stay for the intended length of time. Adjust zoom and focus as needed.
3. Click Stop Recording Patrol Route. The recorded patrol route appears in the patrol route list (by the name 0[Recorded Patrol]).
4. Click Start Patrol ( ). The camera will repeat the actions you performed during the patrol.

Auto Guard

After auto guard is enabled, the camera performs the action (start patrol or go to the preset) as configured if no operation is made during the specified time period.

Fisheye Control

Fisheye control, set mount mode and display mode to get desired images:

• Mount: Ceiling, Wall, Desktop
• Display Mode: Original Image, 360° Panoramic+1PTZ, 180° Panoramic, Fisheye+3PTZ,

Fisheye+4PTZ, 360° Panoramic+6PTZ, Fisheye+8PTZ, Panoramic, Panoramic+3PTZ,

Panoramic+4PTZ, Panoramic+8PTZ (clicking Original Image switches from dewarping mode to normal mode).

NOTE!

• The fisheye control button is available to fisheye cameras only.
• In dewarping mode, you may click a PTZ window and then use the mouse to drag the image, or zoom in/out using the scroll wheel; or click a panoramic window and then drag, zoom in or out on the demarcation area.
• Digital zoom is disabled in dewarping mode, and the digital zoom button is hidden. If you switch to dewarping mode when digital zoom is enabled, digital zoom will be disabled automatically, and the image restores its original size.
• Dewarping mode is not available when resolution is below than D1, and the fisheye control button is grayed out.
• Fisheye control is not available on Mac OS.

Tracking Mode

In tracking mode, if you play main stream of the multi-sensor camera, the camera will automatically track the objects that trigger the set alarm rule.

in the live view or playback window toolbar. The window is split into multiple windows:

1. Click

one big window showing the panoramic image, and multiple small windows showing PTZ images.

The boxes on the panoramic image match the PTZ images.

1. Perform the following operations as needed:

• Drag a box in the panoramic image to change the range of the corresponding PTZ image.
• Scroll your mouse wheel on a box or a PTZ image to zoom in or out.

g* NOTE!

• To use auto tracking function, you need to enable perimeter protection function for the camera first.
• Enabling tracking mode will disable digital zoom.
• Tracking mode is not available on Mac OS.

Sequence Display

Sequence Resource

Play live video from cameras in a group one by one in a window. First, you need to create a sequence resource.

Create a sequence resource

1. On the Live View page, click the Sequence Resource tab, and then click the Add button. You may also click Sequence Resource on the control panel to add a sequence resource.

1. Complete settings in the window, including sequence resource name, sequence interval, video channels to include, stream type, preset (PTZ camera). Click the Top, Up, Down and Bottom buttons to adjust the sequence as needed.

3. Click OK.

Play a sequence resource

Double-click the sequence resource on the Sequence Resource tab to start sequence display.

Sequence View

Sequence a default view

Play live video from cameras on the camera list in sequence based on a default view.

1. On the View tab, click the Sequence Display button for a split view. Take 4-Split view for example.

1. Set sequence display interval.
2. Assume there are eight cameras, and the sequence interval is set to 20 seconds. Then the sequence is illustrated as shown below.

20s20s

Sequence custom views

Play live video by custom views in sequence.

1. To create a custom view, click Add View.

1. Complete the settings in the window, including the view name, window layout, binding between the cameras/sequence resources and the windows (by dragging the cameras/sequence resources to the windows or by clicking Batch Add), stream type (for cameras only) and preset (for PTZ cameras only). Click OK when you complete the settings.

View Info

Name

Video Channel

Q Enter Keywords

– □ Br IPC(3/3)

□ dh HIC6881-IR_192. 168.2.221

+ □ 7T TIC2221TER5-F3-4F4APCA_19—

• □ ftfr NVR(14/18)

+ □ NVR301-04LB-P4_192. 168. 2. —

+ □ NVR304-16E-B-DTJ92. 168. 2—

• | | Group(2/2)

Sequence Resource —(— [nJ

Q Enter Keywords

door

front

Channel Name Stream

Preset

Remarks:

OK 1 Cancel

1. Repeat the above steps to create all the custom views you need.

Click the Sequence Display button to sequence the custom views you have created.

4.

Recording and Playback

Record videos and search for playback or download.

Configure a Recording Schedule

Configure a recording schedule for an NVR to record video automatically. This function is available to NVR-connected cameras only. The recorded videos are saved on the NVR, not on the PC.

Click Recording Schedule on the control panel and then follow the steps.

Configure a 24/7 Recording Schedule

Use the template to configure a 24/7 recording schedule.

1. Select the camera for which you want to configure a recording schedule.

1. Make sure the Enable check box is selected.
2. Click the Select button and then select the All Day template. The green on the calendar means time periods during which video will be recorded.
3. Click Save.

Customize a Recording Schedule

Customize based on the 24/7 recording schedule.

1. Click or drag on the green to erase, or click or drag on blank areas to draw. Clicking the Clear button in the top right corner will clear all time periods.
2. In addition to the method described in step 1, you may also enter start and end times manually.

Up to 8 time periods are allowed for each day.

1. After you complete the settings for a day, you may select from the drop-down list and copy the settings to other days. For example, select All.
2. Click Save to complete the configuration for the selected camera.
3. To make the same recording schedule for other cameras, click Copy To.

NOTE!

In addition to the All Day and Work Day templates, you may customize 8 templates to save different recording schedules.

Record Video Manually

Save live video to your PC as local recording by clicking the Start Local Recording

) and Stop

Local Recording (

buttons on the window toolbar. The storage path and video format are

configured in System Configuration.

Step

Playback

Click Playback on the control panel to search and play recordings, including device recordings and local recordings.

Play Device Recordings

Device recordings refer to videos stored on an NVR or an SD card that is mounted on a camera. When you search for device recordings, the time displayed is same with the system time of the device, not your PC. The GUI and operations may vary with the playback type you choose. We take Normal Recording Playback for example to describe the general procedure.

Description

1. Select the source of recording (device recording).
2. Select the playback type.
3. Select the camera(s).
4. Select or set the search time. If the device is in another time zone, please use the local time of the device.
5. Click Search.

Note:

• In step 2, you may select a sub type to search for event recordings or VCA recordings.
• In step 3, up to 16 cameras are supported if multiple selections are allowed.
• In step 4: The calendar shows search results for the selected camera(s) (blue means normal recording, and red means alarm recording). This feature is only available to Normal Recording Playback and Smart Recording Playback modes.

Play Local Recording and Image

Search and play videos and images saved on your PC. The time of local recordings is the time of your PC.

1. Select the source of recording (local recording).

Q Enter Keywords

– □ IPCÖ/3)

□ « HIC6881-IR_192.168.2.221

+ □ ÎW TIC2221TER5-F3-4F4APCA_192.168.2—

2 – ■ to NVB(4/12)

+ ® Hfe HVR301-04LB-P4_192.168.2.107(2/3)

+ H NVE304-16E-B-DT_192.168.2.104(2/9)

– □ to ACCESS(1/3)

□ W ET-B31H-M_192. 168.2.13

□ ÎT ET-B31H-MJ92. 168.2.214

□ ET-B32LJ92.168.2.33

” I I Group(2/2)

+ □ tol 2(2/2)

1. Select the camera(s).
2. Select or set the search time.
3. Choose to search for recordings or pictures. The default is to search for recordings.
4. Click Search.

Note:

In step 3: The calendar shows search results for the selected camera(s), and blue indicates recording on that day.

Playback Control

Double-click a file on the right-side list to start playback; or click on the timeline to start playback from the corresponding time.

Playback Toolbar

Playback Window Toolbar

The window toolbar appears when the mouse pointer rests on a playing window. Operations with the toolbar are for this window only.

Table 7-1 Playback Window Toolbar

Q NOTE!

• The toolbar shows when the camera is a fisheye camera. Click this button to open the fisheye

control panel.

|°g|

• The toolbar shows when the camera is a multi-sensor camera. Click this button to enable

tracking mode.

• You can choose a stream transmission protocol (see System Configuration) according to the network environment to improve image quality.

Right-click Menu

A menu appears when you right-click a window during playback. Many functions on the menu are same to the toolbar buttons.

Playback by View

In normal recording playback mode, playback by view can play recordings of cameras bound to the windows in the set window layout. On the View tab, select a custom view, select a date on the calendar, and then click Search.

This function is only available to device recording.

Smart Search

The NVR records motion in different areas of the image when recording video. Smart search allows you to locate videos that include motion in the image.

NOTE!

This function is available only when the software works with certain NVR models and versions.

1. On the Device tab, select Smart Recording Playback from the drop-down list. Select a camera, and then select a date on the calendar.

2. Search results appear on the timeline. The green means videos with changed images, and the

green part plays at the normal speed; other irrelevant parts play at high speed.

1. By default, smart search searches the entire screen. You may click the Draw Area button (1) and then drag or click to edit the search area (covered by red grid).

1. Click the Finish Drawing button (2), adjust search sensitivity as needed, and then click the Search button (3) to search again.

Recording Download

Download Recordings

Use the following methods to download recordings from a device to your PC. Download progress displays in real time on the bottom toolbar.

* After a search, click the Download button (^3) under the recording list (see Playback Toolbar) to

download recordings. Recording download is not available to smart search.

Choose a download speed:

1. High speed: Consumes more network bandwidth and PC performance and may affect other services. This option is recommended for scenarios where there is no need to guarantee the normal operation of other programs or services.
2. Normal speed: Consumes less network bandwidth and PC performance and has limited impact on other services. This option is recommended for scenarios that need to guarantee adequate performance resources and network bandwidth for other programs or services.

• Use the Start Clipping and Stop Clipping buttons on the window toolbar (see Playback Window Toolbar).
• Use the right-click menu.
• Click the Recording Download button ( ) in the lower left corner of the GUI, search device

recordings and then download recording files. You can also download the recordings by time.

Manage Download Tasks

1. Click the Task Management button ( ) in the lower left corner of the GUI to manage download

tasks.

2. On the Recording Download tab, view and manage download tasks. The operations for the tasks vary with download status. You can stop download tasks, delete tasks, resume tasks, play downloaded recordings, and open a folder to view the downloaded recordings.

S’ NOTE!

• Stopping a download task does not delete the video that’s already downloaded to your PC.
• You may set the file format and path at System Configuration > Audio & Video > Recording.
• A video player is needed to play the downloaded recordings.

8 video wall

Play video on a physical video wall.

Video wall is divided into DX video wall and decoding card video wall, depending on the device used to create the video wall.

• DX video wall: Video wall created by using a decoding device.
• Decoding card video wall: Video wall created using a decoding card on an NVR.

NOTE!

• Add a decoding device or an NVR as admin first under Device Management > Device.
• The number of video walls supported, operations allowed, and functions/features available may vary with decoding device and version.

Add a Video Wall

Click Video Wall on the control panel. For the first time use, click

and then choose

a video wall type. If a video wall already exists, click right to the video wall name to add a video

wall.

1. Enter the video wall name.
2. Select the decoding device you want to use to create the video wall. The software automatically sets the video wall size and binds decoding channels to the windows. Decoding channel names appear on the screen.
3. Edit the video wall size, resolution or the binding between the decoding channels and windows. Use the Unbind All ( ) or Bind All (^^) button as needed.
4. Click OK.

Note:

• Make sure the video wall size is consistent with the physical video wall.
• Set small pixel pitch LED if necessary. The special LED width is the width of the last column; the

special LED height is the height of the last row. The unit is pixel.

1. To edit or delete a video wall, click next to the video wall name.

Video Wall Operations

Play Video on Video Wall

□ after an online camera

Before playing video on a video wall, you can place the mouse pointer on

to preview live video.

1. Drag cameras to windows to start live video on the video wall.

3 NOTE!

Some video walls require you to open window(s) on the screen first. The functions available may vary depending on the actual video wall, for example, you may open a window manually by dragging on the screen, automatically by choosing an existing layout, or by setting coordinates and window size.

Tip: To start live video from multiple cameras or group(s), select the cameras or group(s), click a window and then click Play on Screen or Play on Wall.

• Play on Screen: Play on one window.
• Play on Wall: Play on multiple windows.

1. To play a signal source (such as from a PC), click the Signal Source tab, and then drag the signal source to the intended window.
2. To choose a window to play alarm-triggered live video, right-click the window and click Set Alarming Window. Make sure alarm-triggered live video is configured (see Configure Alarm- Triggered Action for details). To cancel the setting, right-click the window and click Cancel Alarming Window.

NOTE!

• Only one window can be set as the alarming window.
• If the video wall is created using an NVR’s decoding card, alarm-triggered live video is only available to a camera under the NVR.

Output Audio

Use the audio output channel of a DX device to output audio of a camera playing in a window or a screen. Only DX video wall created with certain DX device models supports this feature.

1.

Click

(1),

and then select the audio channel.

2. Click a window/screen, and then click

(2); or right-click and then select Turn Audio On. An

icon appears in the top right corner, means the audio channel is outputting audio of the IPC in the window/screen.

3. Adjust output volume or mute the sound as needed.

Play Sequence Resource

Play sequence resources on video wall. Three sequence modes are available: sequence video on a single window, sequence video on multiple windows, and sequence scenes.

Sequence on Single Window

On the Sequence Resource tab, drag a sequence resource to a window.

Sequence on Multiple Windows

On the Sequence Resource tab, select the sequence resource, click Play on Screen, and then select the windows.

Sequence Scenes

Scene refers to video wall settings including screen layout, window, and video service (live view or sequence). The scene allows you to recall the video wall settings with one click of a button. Sequence scenes is to display different scenes according to set time.

1.

Click the right-side

or click

on the Scene tab to create scenes.

Scene Info O X

Name

OK Cancel

1. On the Scene Sequence tab, click Hto create scene sequence plan.

1. Select the scenes and import them to the plan.

1. Set the sequence mode. You may choose to sequence by time interval or configure a 24-hour sequence plan.

• Sequence by interval: Display scenes one by one at set intervals, for example, 30 seconds in the figure above.
• 24-hour plan: Enable the plan, and then set the starting time. The scene will automatically display

on the video wall at the set time. You may add scenes repeatedly as needed.

Scene Sequence Plan

Plan Name

Scene

Q Enter Keywords

□ S 1

Sequence By (•) 24H Plan Interval(s) 30

Delete

| | Scene Name Start Time Operation

□ 1 08:00:00 © V ft i ®

Remarks :

Cancel

OK

5. The scene sequence plan appears on the Scene Plan tab. Click Start to start scene sequence.

Other Video Wall Operations

For more video wall operations, see the tables below.

The buttons on the toolbar are effective to all windows on the video wall.

BCD E F G H Channel Na*e Strea* Preset

O ES H ® [> □ <$ iFikfii* 192.168.2.104.002.192.168.1 Kain ¹ ▼

K L

Playback Close Window

Window Virtual LED

Window control area. Buttons in this area are effective to a selected window. The actual buttons available may vary depending on the video wall type and device model.

Screen Control

On the Screen Control tab, you can turn on/off screens including small pixel pitch LED screens.

Before you operate on the client, make sure the screen, the power distribution box (for LED screen), and the server are properly connected.

Configure Serial Port and Protocol

Configure the serial port and protocol in accordance with the decoding device model and screen type.

Turn On or Off the Screen Automatically at a Set Time

1. Select Turn On At or Turn Off At, and then set the time(s) when the screen automatically turns on or off.
2. Click Save. The screen will turn on or off automatically at the set time.

Turn On or Off the Screen Manually

1. Click Turn On Screen. The screen turns on immediately.
2. Click Turn Off Screen. The screen turns off immediately.

Turn Off the Screen with Delay

1. Select the check box for Turn Off In and then enter the time in the text box.
2. Click Turn Off Screen.
3. A message as shown below appears. The screen turns off automatically when the timer expires.

Behavior Search

Search VCA images and recordings from an NVR.

NOTE!

This feature is available on certain NVR devices/versions. Currently this feature only supports Cross Line Detection and Intrusion Detection.

1. Follow the steps as illustrated on the image.

1. Perform the following operations as needed.

• Play or download the alarm video (5). The alarm video is 10 seconds long (5s before and 5s after the alarm time).
• View or save the alarm image (6). You can click the left or right arrow to view the previous or next image.
• Click (7) to switch to list mode.
• Click (8) to export search results.

10

Face Recognition

View live video, alarm records and pass-through records; manage device face libraries and monitoring tasks. Use face recognition to search people and count people coming in and out.

Realtime Monitoring

View live video and snapshots of people passing through, view realtime alarm records.

Double-click a camera to start live video. Up to four cameras are allowed.

Perform the following operations as needed:

• Click a snapshot to view details. Click More to go to the Pass-Thru Records tab. If a face is identified as a stranger, you can add it to a face library: put your mouse pointer on the snapshot,

, enter the required information, and choose the target library.

click

* View realtime alarms. Click More to go to the Alarm Records tab.

1. Choose a record type:

Comparison Record: Click an icon to filter alarm records by comparison result (

for match,

for not match).

* Mask&Temperature Records: View records of people not wearing a mask and people with an abnormal temperature.

1. Click a record to view the corresponding face comparison information. Personal information is displayed only when the degree of match between the captured face and the face in the library reaches the set alarm threshold. See Monitoring Task for details.

• View people counting statistics. The statistics are displayed only when Mask&Temperature Record is chosen.

To view the statistics of people not wearing a mask and people with an abnormal temperature, you need to enable Mask Detection and Abnormal Temperature Detection first. See System Configuration for details. The statistics are automatically cleared at 0:00 every day. You can also click Clear Statistics to reset the statistics manually.

0 Total: 667 No Mask: 35 Abnormal Temperature: 29 Clear Statistics

• Configure epidemic control parameters. Click under the live view window to configure

epidemic control parameters. See System Configuration for details.

• Configure attributes to be displayed for match faces and not match faces. Click under the live

view window to configure attributes. See System Configuration for details.

3 NOTE!

A device reports alarms only when a corresponding monitoring task has been configured.

Face Library Management

Manage faces in different libraries to meet different monitoring needs. The libraries are saved on the device.

Create Face Library

Select the device you want to manage, then the face libraries of the device appear in the list. Click sa to create a new face library. You can edit the library name or delete a library you don’t need anymore.

Face Library

NVR301-04LB^_P4_192. 168. 2. 107 »

– to HVR301-04LB-P4J92. 168—

Add Face Data

Choose one of the following ways to add face data to face libraries.

Option 1: Use Batch Add

1. Click Batch Add, then select the target face library. You may select multiple libraries of different devices.
2. Click Add, then select face images you want to add. The images must be JPG files and the size of each photo is between 10KB and 500KB.
3. Click the edit button, enter the required information.

4. Click Next to save and continue to the next, or click Finish.

5. Click OK when you complete the information for all.

Option 2: Import a file containing face data

Import a file that contains the necessary face data. The file and its content must conform to the format, and the size of each photo is between 10KB and 500KB.

1. Click Download Template and then enter the face data into the template file.
2. Click Import and select the file you have edited. The imported data appear in the list. You can click

the button in the list’s upper right corner to switch display mode.

1. Edit or delete face data as you need; click Export to save the face data in the current library to a CSV file.

Monitoring Task

Create monitoring tasks using the created face libraries. The device compares the captured faces with the faces in the libraries and reports alarms as configured.

1. Select a camera on the left, and click Add to create a monitoring task.
2. Set the task name, monitoring type, and choose a face library to be used for monitoring. Set the alarm threshold based on your needs.

• Match Alarm: If the similarity (or Match in Realtime Monitoring) between a captured face and a face in the library reaches the alarm threshold, the device reports a Match alarm.
• Not Match Alarm: If the similarity between a captured face and a face in the library fails to reach the alarm threshold, the device reports a Not Match alarm.
• All: To monitor all the faces that the device captures.

Add Moni tori ng Task O X

B Task Name

Monitoring Type All ▼

Alarm Threshold 80 „

Kern arks

Q Enter Keywords

” □ KTC6881-IR_192. 168.2.221(2/16)

NOTE!

Personal information such as name and ID number will not be displayed in the realtime monitoring window for a Not Match alarm.

1. Click OK. The task is created and appears in the list. For an NVR channel, you may copy the

monitoring task to other channels of the same NVR.

“I^– Add |II | Delete Copy To

Q Task Name Alarm Threshold Remarks Face Library

Monitoring Type

Operation

□ 963

Alarm Records

View alarm records generated by the configured monitoring tasks.

Choose a video channel, set search conditions including monitoring type and alarm time, and then click Search. If you chose Match Alarm as the monitoring type, you can click More to set more conditions including name, ID number, degree of match, mask wearing status, and body temperature range.

NOTE!

Only NVR channels supporting face detection or face recognition can be selected

Perform the following operations as needed:

* Add the face snapshot of a stranger to a face library

Put your mouse pointer on the face snapshot and then click You need to enter the required

information including name and ID number and specify the target library. ^{[1] [2]} View details

Click a record to view alarm details.

* Export records

Click Export to export all the search results.

Pass-Thru Records

View pass-through records, people counting statistics, mask wearing status, body temperatures.

Choose a video channel, set search conditions including alarm time, mask wearing status and temperature range, and click Search.

11

People Counting

NOTE!

Count people entered and/or left during a certain period.

g“ NOTE!

This function requires that the camera be capable of people counting and connected to the PC via an NVR.

Click People Counting on the control panel. The People Counting page is displayed with two tabs:

• Realtime Statistics: Display counting results of selected cameras in real time, including seven latest counting results.
• Report Statistics: Display counting results in a bar chart or a line chart and export.

Realtime Statistics

On the Realtime Statistics tab, select the check box for the camera to enable realtime statistics. You may double-click a camera to start live video from it.

• Enable realtime statistics to view real-time counting results from selected cameras.

Statistics include:

• Realtime counting results (left side): It is the total number if multiple cameras are selected. The three colors indicate different counting types, and they match the lines on the coordinates on the right side.
• 7 latest counting results (right side): axis X means time, and axis Y means number of people (the

minimum is 0; the maximum is 10 by default and it updates according to the actual counting result).

When realtime statistics is enabled, the first time of counting is displayed in the lower left corner of axis X (1), and the counting result appears on axis Y (e.g., 993). The result updates periodically, and the latest result is displayed on the right (2).

NOTE!

Live view and realtime statistics stop automatically when you close the People Counting page or log out of the system.

Report Statistics

On the Report Statistics tab, select camera(s) and then click on

Today Last 7 days Last 30 days

to

count directly; or set conditions first:

• Counting type: By minute, hour, day or month.
• Set a time period by selecting on the calendar or typing in the field.

Count people entered and/or left by selecting the check box(es)

Display results in a line chart or a bar chart by clicking

v* *| People Entered O v* People Left O

3¹ NOTE!

The maximum time period you can set is 60 time units, depending on the counting type (minute, hour, day or month) you choose. For example, the maximum period is 60 months if you choose to count

by month, and 60 days if you choose to count by day.

* Click a column title, for example, People Entered or People Left to sort the results in ascending or descending order.

to display in a bar chart.

Click

Click Export to export statistics as a CSV file to your PC. You can use Microsoft Office Excel to open the

file.

12

Access Control

Manage access control libraries, perform realtime monitoring, search and export entry/exit records.

Library Management

Add a Library

Add a library for an access control device and use the library to control access.

1. Choose the target access control device in the drop-down list on the left.
2. Click U behind the device name. A new library appears under the device.

Click behind the new library, and enter the device name.

3.

1. Click OK.

Add Personal Data

Add personal data to the library. You can add data for one person at a time, for multiple person using the Batch Add feature, or for multiple persons at a time by importing a file containing personal data of these persons.

Option 1: Add data for one person

1. Click Add > Add One Person.
2. Enter the required information. Click the image on the left to upload a photo.
3. Click Next Step, and choose the target library.
4. Click OK.

Option 2: Use batch add

1. Click Add > Batch Add, and choose the target library.
2. Click OK.

| Il | Delete o X

| | Select All ~j^– Add

<No. >

n* Name

ID No.

IC Card No.

Remarks

Note: To continue editing, click Next.

Next Finish Cancel

OK

1. Click Add, and select face image(s) you want to add.

Click , and enter required information including name and ID.

4.

1. Click Next to save and continue to the next, or click Finish.
2. Click OK when you complete the information for all.

Option 3: Add data for multiple persons at a time by importing a file containing personal data of these persons

1. Click Generate Template, and use the template to create a file containing the required personal data.

2.

3.

Click Import, and select the target library.

Click

Browse. . .

and select the file to import (CSV or XLSX).

4. Click Import.

NOTE!

• Only JPG images are allowed. The size of each image must be within the range of 10KB and 500KB.
• XLSX files cannot be imported or exported on Mac OS.

The following operations are allowed:

Click

in the list’s upper right corner to switch display mode.

Click Export to save data in the library to a CSV or an XLSX file.

Realtime Monitoring

View live video and snapshots of people passing through, take snapshots, use digital zoom, and open

the door remotely.

Double-click a camera or drag it to the window to start live video. Pass-through records are displayed

on the right side.

The captured face snapshots and the corresponding library photos (if a match is found) are displayed on the right side. You can click a record to view details, including the original snapshot, mask wearing status and body temperature.

If a face snapshot does not have a match in the library, then no library photo is displayed, and the person will be identified as a strange. You can add the stranger to a library by placing your mouse

. You need to enter a name and ID for the person and

pointer on the face snapshot and clicking specify the target library.

NOT NOTE!

• Mask detection and temperature detection are available only when they are supported by the device and have been configured on the device. See the user manual of the access control device for details.
• If the access control device can upload original snapshots, the Show Original Snapshot button will be displayed, and you can click it to view the original snapshot.
• Up to 10 pass-through records can be displayed. The oldest record will be replaced by the new one when more than ten pass-through records are generated.
• Pass-through records are displayed in real time. Restarting the software will clear the pass-through records in realtime monitoring.
• You are recommended to configure at least one library before you view pass-through records.

The following operations are allowed:

• Live view window toolbar

The window toolbar appears when the mouse pointer rests on a live view window. The toolbar is effective only to the current window. See Live View Window Toolbar for details. The El on the toolbar is used to open doors.

• Live view toolbar

See Live View Toolbar for details.

• System configuration

Cl- k®- th ■ ht t f- I d I ■ d t s s t

Click in the upper right corner to configure alarm sound, pop-up alarm window, etc. See System

Configuration for details.

Entry/Exit Records

Search entry and exit records by time, mask wearing status, body temperature range, authentication result, etc. You can further filter search results by name and IC card number after setting Authentication Result to Succeeded.

The following operations are allowed:

• Add a stranger to a library quickly

The library photo is empty when a stranger is detected. To add the stranger to a library, click in the Operation column, enter the required information including name and person ID, click Next Step, and then select the target library.

View details

in the Operation column to view detailed personal information.

Click

• Export search results

Click Export to save search results to a CSV or an XLSX file. You can choose to export only text or both text and images.

13

E-map

First complete configuration on the Edit Map tab, and then use the map on the Map tab.

• Hot spot: Video channels, alarm input/output channels, and devices added to the map. Live view and playback are only available for video channels.
• Hot zone: A map on a map. You may add hot spots on a hot zone.

Map Configuration

Add a Map

Add Map

Click E-mapon the control panel, and then click ‘ ‘ J PNG, BMP and JPEG images are allowed

The added map appears on the page and on the Map Resources list on the left.

On the Edit Map tab, you can:

• Change the map scale: Use the scroll wheel or click the zoom buttons (1) to zoom in or out.
• Eagle eye: Drag on the yellow area (2) to view details on the map (or drag map directly).
• Add hot spots (3): Drag devices, video channels, alarm input/output channels to intended

positions on the map. See Add a Hot Spot for details.

• Add hot zones (4): Add a map on the map. Up to 7 layers of maps are allowed. See Add a Hot Zone for details.
• Manage pictures (5): Add or delete maps. Deleting a map will also delete all hot spots and hot zones on it.
• Edit map resources (6): Edit map name, and change the icon color of hot zones.
• Filter map resources (7): Choose to display video channels, alarm input/output channels or devices on the map.

Add a Hot Spot

Add hot spots so you can quickly locate them on the map when any event occurs. Hot spots include video channels, alarm input/output channels and devices. Right-click a hot spot to change color or delete it from the map.

When adding a device hot spot, you can also add video channels and alarm input/output channels under it. The channels and the device will appear together on a hot zone on the map. You need to choose a map for the hot zone. Follow the steps as shown below:

Add a Hot Zone

Follow the steps to add a hot zone.

Add Map

Map Name

Add Pictur,

Icon Color White

The hot zone is displayed as an icon on the map and opens when you double-click it. Right-click a hot zone to change color or delete it from the map.

Map Operations

After you complete the configuration, click the Map tab to use the map. You may view hot spots, hot zones, alarms, and trigger/clear alarms.

Locate a Hot Spot or Hot Zone on the Map

Click the Locate button to locate a hot spot or hot zone on the map.

Map Edit Map

■ap Resources

” map

S street

• • 1. 221_I_0 <§>

£ 192.168.2. 221_I_1

Locate

Hot Spot Operations

Click the Select button on the top toolbar and then drag on the map to select hot spots. Different hot spot types allow different operations:

• Video channel: Select video channels to view live or recorded videos. You may use the window toolbar during live view.
• Alarm input: Select channels to clear alarms.
• Alarm output: Trigger/clear alarms. You can use the buttons in the Operation column or the buttons on the top to trigger or clear alarms.

You can also right-click a hot spot to perform the above operations. For alarm input channels and video channels, you can also view alarm information.

Handle Alarms

When an alarm occurs, the corresponding hot spot flashes red on the map. If the hot spot is on a hot zone, the hot zone flashes red. Right-click the hot spot to play live or recorded video, view alarm info or clear the alarm.

2021-03-10 11

2021-03-10 11

2021-03-10 11

2021-03-10 11

2021-03-10 11

2021-03-10 11

37:05

37:01

36:55

36:51

36:06

36:02

Video Loss Started

Video Loss Ended

Video Loss Started

Video Loss Ended

Video Loss Started

Video Loss Ended

View Hot Zone

To view a hot zone, click the hot zone map on the Map Resources list on the left, or double-click the hot zone icon on the map.

Click the main map on the Map Resources list to return.

14 audio

Audio services include audio, two-way audio and broadcast. Two-way audio cannot work at the same time with audio or broadcast, which means, starting two-way audio will stop audio or broadcast, and vice versa.

Note: Broadcast is not available on Mac OS.

Audio

When live video is playing, click B in the window toolbar to turn on audio from the camera. The audio is one-way from the camera to your PC and it stops when live video is closed. Note: Turning on audio for another camera will turn off audio from the current camera.

Two-Way Audio

Two-way audio is audio communication between a device (camera or NVR) and your PC. Both the device and the PC shall be connected to audio input and output devices.

Note: Two-way audio is available to one device at a time.

Two-Way Audio with a Camera

Double-click the camera or drag it to the window on the right. When two-way audio is started, the audio channel symbol changes (1), the two-way audio symbol flashes in the window’s upper right corner (2), and a hint appears indicating two-way audio is in use (3).

During two-way audio, you can adjust sound volume (4)(6) or stop two-way audio (5).

NOT NOTE!

You may also start two-way audio with a camera (camera only) by clicking in a live view

window.

Two-Way Audio with an NVR

On the Two-way Audio tab, double-click the NVR or drag it to the window on the right. When two­way audio is started, the audio channel symbol changes (1), and a hint appears (2) indicating two-way audio is in use.

During two-way audio, you can adjust sound volume (3)(5) or stop two-way audio (4).

Broadcast

Broadcast is one way from your PC to cameras.

1. Click the Broadcast tab. Select audio channels from the left-side list. You can:

• Select audio channels one by one.
• Select an NVR or an organization to select all audio channels under it.

1. Click Add. The selected audio channels appear on the broadcast list on the right.

3.

After all the channels are added, click

to start broadcast.

After broadcast is started, you can:

Add more audio channels: Select audio channels on the left-side list (1) and then click Add.

Broadcast starts automatically for these channels.

Adjust sound volume (2) or click 0 to turn off the microphone.

Delete audio channels from the broadcast list: click İSİ (3) to delete one by one; or select the

check box (4) and then click

(5)

to delete in batches.

Stop

broadcast: click

or close the Audio page.

S’ NOTE!

Currently, broadcast to an NVR is not available.

15

Alarm Configuration

Configure action(s) to trigger when an alarm of a certain type occurs at a specified source; view alarm

records and handle alarms.

Configure Alarm-Triggered Action

Alarm configuration includes the configuration of alarm source, alarm type, device to link, and action

to trigger.

1. Click Alarm Configuration on the control panel and then follow the steps.

1. Click a tab according to the alarm type you want to configure. Take Camera Alarm for example.

• Camera alarm: includes camera online/offline, event alarm and VCA alarm.
• Device alarm: includes device online/offline, disk online/offline, high/low temperature, etc. For

DX devices, the following alarm types are available: fan failure, LED distribution box high temperature, LED distribution box smoke alarm, fan failure cleared, LED distribution box high temperature cleared, LED distribution box smoke alarm cleared, high/low temperature cleared.

1. Select an alarm source. The subsequent settings are all configured for this alarm source.
2. Select an alarm type. An alarm of the specified type will trigger the configured actions. If you choose face recognition match or not match alarm, make sure the monitoring task has been configured (See Monitoring Task).
3. Configure alarm parameters.

For the following alarm types, you need to click Configuration to access the device’s Web interface and complete configuration first: motion detection, tampering detection, alarm input, audio detection, intrusion detection, cross line detection, face detection, defocus detection, object left behind, object removed, human body detection.

Take motion detection as an example, you need to make sure motion detection is enabled, detection area is specified, and arming schedule is configured.

1. Click the Trigger Actions tab.
2. To receive an email alert when an alarm occurs, select the check box and complete email configuration (see System Configuration).
3. Click Add. A dialog box appears. Select the device(s) to link and then click OK. The linked device(s) appear on the list. The device(s) will be triggered to perform the specified action(s) when an alarm of the specified type (step 2) occurs at the specified source (step 1).
4. Configure actions to trigger:

• Alarm-triggered live view: An alarm will trigger a pop-up window playing live video from the camera.
• Alarm-triggered preset: An alarm will trigger the PTZ camera to rotate to the preset. The presets in the list must be configured beforehand.
• Alarm-triggered output: An alarm will trigger the camera to output an alarm and trigger an action by a third-party device.
• Alarm-triggered video wall: An alarm will trigger the video wall to play live video from the camera. You need to complete video wall configuration first. Only one camera can be selected.

1. Click Save.

&

• in the bottom left corn er of the GUI

NOTE!

In order for alarm-triggered live view to take effect, click and select Display Link Video.

• Triggering live video from multiple cameras may cause high CPU usage of your PC and may therefore affect other services.

View Alarm Records

Click Alarm Records on the control panel to view alarm records, acknowledge alarms, and export alarm data to your PC.

Latest Alarm

The Latest Alarm tab list alarms reported since your current login and refreshes automatically.

History Alarm

Tips:

You can:

• Sort records in ascending/descending order by clicking a header (e.g., Alarm Time).
• Acknowledge alarms: Select (or double-click) an alarm and click Acknowledge. Acknowledged alarms are moved to the History tab.
• Click to turn on/off alarm sound.

to play an alarm video. The length of alarm video is configurable in system configuration

Click

(Operation > Alarm > Stop Playback After and Start Playback Before).

Click the Latest Alarm button ( ) in the lower left corner of your GUI. On the page displayed,

you can turn on/off alarm sound, select/deselect Display Link Video to enable/disable alarm- triggered live video, or double-click a record to display the full Realtime Alarm tab.

Click the Alarm-triggered View button

to view alarm-triggered live video.

Tips:

• The window toolbar is available (see Live View Window Toolbar).
• Lock Screen: When this option is selected, the current window layout (e.g., 4-window layout) is

locked, and it does not change as new alarm-triggered live video occurs.

• Lock Current Live View: When this option is selected, the current live video will not be replaced by new alarm-triggered live video.
• Live video stops when the set play time is over (see Configure Alarm-Triggered Action). You can

play the video again by double-clicking the alarm record in the top left area.

* Click the button in the lower left corner to open the alarm records page. Alarm level and corresponding alarm types:

History Alarm

All alarms, including latest alarms and history alarms, can be retrieved on the History tab.

You can:

* Set search conditions. Click Reset to reset search conditions.

Click a header (e.g., Alarm Time) to sort records in ascending/descending order.

Choose the number of records displayed per page.

Double-click a record to view details. Alarm Time is your PC’s system time when the alarm occurs, and Device Time is the device’s system time when the alarm occurs. The times can be different. You will also find a time difference if your PC and the device belong to different time zones.

• Select an alarm and click Acknowledge to acknowledge it.
• Click Export to export search results to your PC as a CSV file. Use Microsoft Excel to open it.

16

Operation Logs

Click Operation Log on the control panel to query logs and export search results to your PC. Log information includes username, operation details and result.

You can:

• Set search conditions. Click Reset to reset search conditions.
• Click a header (e.g., Log Time) to sort records in ascending/descending order.
• Choose the number of records displayed per page.
• Double-click a record to view details.
• Click Export to export search results to your PC as a CSV file.

17

System Configuration

Click System Configuration on the control panel to configure the following parameters.

Click User Management on the control panel to add, edit or delete users.

Use the default username/password (admin/123456) to log in. “admin” is the super administrator and cannot be deleted.

18

User Management

1. To add a user, click Add:

• Administrator: Only admin can add administrator. Administrator has all permissions by default.
• Operator: Admin or administrator with user management permissions can add operators. An operator has no permission by default.

1. To assign permissions, specify permissions on the left. For some permissions (e.g., Live View), you need to select device(s) on the right.
2. To edit a user (username, password, permissions), double-click the user on the list; to delete user(s), select and click Delete.

NOTE!

Menus may be grayed out or hidden for lack of permission. Contact admin if necessary.

19

Appendix

Add an Encoding Device by MyDDNS

1. Enable UPnP on your router. Refer to router’s user guide.
2. Log in to the Web interface of your device and enable port mapping (Network > Port Mapping).

• Mapping Mode: UPnP is recommended
• Mapping Type: Auto is recommended. The device and the router negotiate external ports.
• If you choose Manual, make sure the ports you set are valid; otherwise, port mapping does not take effect.
• If external IP address is not displayed: a. make sure UPnP is enabled on the router; b. some routers limit the number of devices for port mapping. If the maximum number has reached, revoke unnecessary port mapping.

1. On the Web interface of the device, configure DDNS (Network > DDNS) as follows:

• DDNS Type: MyDDNS
• Server Address: www.star4live.com
• Port: 80
• Domain Name: Choose one that is easy to remember (e.g., myNVR123) and test whether it is available.
• If configuration succeeds, the device is online, and the server address is displayed (e.g., www.star4live.com/myNVR123).

1. Add the encoding device on the software:

• Adding Mode: MyDDNS
• Device Name: Set as needed
• Domain: Domain name you get in step 3 (myNVR123 in this case)
• Enter the username and password of the device

1. Click Add.

Auxiliary Monitor Recovery

If your PC is connected to an auxiliary monitor, you can use it to display a tab (e.g., Live View) by dragging the tab to the auxiliary monitor. The tab will remain on the auxiliary monitor when the software restarts.

Multi-Window Display

Drag a tab to open a new window.

Example:

Alarm Records

People Counting

Latest Alarm

Device Management

Realtime Statistics

Alarm Source

Video Channel

Alarm Type A Q Enter Keywords

• □ IPC(3/3)

Alarm Level Filt< _

□ HIC6881

. + □ IT TIC2221

Details Q

• □ Bk NVR(14/18)

Group

SS Encoding Device

SS Decoding Device

Wï Cloud Device

iS Access Control Device

Network Keyboard

Managed Device(6) “I^– Add Edit |||| Delete © Time Sy: Status Q En

| | Name IP Address Status Mod

□ NVR304-16E~B~DT_192.168.2.104 192.168.2.104 «Online cesh

□ HVR301-04LB-P4J92.168. 2. 107 192.168. 2. 107 ■ Online NVR-

Click Count, and results appear.

* Place the cursor on the line/column to view the number at a time point.

1. Only NVR channels supporting face detection or face recognition can be selected.Perform the following operations as needed:* Add a stranger’s face snapshot to a face library

   Put your mouse pointer on the face snapshot and click ^^3. You need to enter the required information including name and ID number and specify the target library. ↑

2. View detailsClick a record to view alarm details.* Export records

   Click Export to export all the search results. ↑

Foreword

Welcome to use our products! We are very honored to get your trust.

In order to have a general understanding of our product CMS and facilitate your use, we have specially configured this manual for you, including the function introduction, operation steps, precautions, etc., which are essential guides for your use of this product.

Please read the instruction manual carefully before use. I believe it will be of great help to your effective use of this product. In addition, if you have any questions during the use, please feel free to contact us, we will be happy to serve you.

Applicable Model

This manual is for the camera monitoring system CMS.

Statement

This manual may contain areas where the product functions or operations do not match, or where the technology is inaccurate, or a typographical error. For such problems, our company will update the manual content according to product updates, and regularly update the hardware and software products described in this manual. The updated content will be added to the new version of this manual without prior notice.

The contents of this manual are for reference guidance only, and are not guaranteed to be identical to the actual product. Please refer to the actual product.

Agreement

In order to simplify the description in this manual, make a convention:

The camera monitoring system CMS is referred to as CMS or software for short;

DVR, NVR, IPC, VR CAM, WIFI IPC equipment, etc., collectively referred to as equipment;

Click for the left mouse button click, double click for the left mouse button to double click;

Some pictures are schematic, please refer to the actual interface of the software;

A “note” hint text may appear in this article to indicate that the operation is potentially risky, and ignoring the text may result in errors or unpredictable results.

EseeCloud CMS Full Setup Guide

• GV-Eye Installation Guide
• Hik-Partner Pro Portal Setup Guide
• iCMS-Pro Full User Guide

Introduction to CMS

1.1Function introduction

CMS is called Camera Monitor System. It is a camera monitoring client for online preview image, video storage, remote playback, device management, video/screen download and other functions. It is suitable for DVR, NVR, IPC, VR CAM, Wifi IPC and other devices.

CMS has the following characteristics:

Interface containerization processing mode: In the interface design of the client component, the containerized processing is carefully adopted, which simplifies the processing mode of multi-screen and single-screen switching, greatly improves the multi-screen operation feeling, and adapts to the development trend of a multi-screen PC.

Channelized management mode: In the client component design, channelized management mode is added, and the traditional design mode with device as the core subject is abandoned, which is more suitable for the development direction of IP monitoring.

1.2 Operating environment

Operating system:Microsoft Windows7 / Windows 8 / Windows 10 (32/64 bit Chinese and English operating system)

OSX 10.9 or higher (64-bit Chinese and English systems)

CPU：I3/2.4GHZ or more

Memory: 4GB or more

Graphics card: integrated graphics (Intel HD 4000 and later), discrete graphics (NVIDIA GeForce GTX 460 and later)

note:

Preview multiple video or high resolution video at the same time, requiring higher hardware configuration and network bandwidth

2. Installation login

2.1 Installation and operation

• Step 1: Run the EseeCloud_Setup_3.0.1.exe installation package
• Step 2: Select the display language when installing
• Step 3: Read and determine whether to accept the agreement
• Step 4: Determine the path to the installation
• Step 5: Installation is complete and you can choose to run immediately

1. Running program ②Choose a language ③Reading agreement

④Determine the path ⑤The installation is complete

2.2 User login

2.2.1 Local login

①Enter account + password ②Click to login

• Local login can be logged in using the default account admin (the initial password is blank)
• Local login mode can choose remember passwords or automatic login (automatic login is not possible when auto lock status is enabled)
• Click the string in the login forgot password to be encrypted. Different accounts correspond to different encrypted passwords
• The account number box can display three accounts that are mostly used recently.
• Switch to cloud login

1. Login account ⑵forget password

note:

• The current CMS version of the user name can only use “admin”, the initial password is empty. In order to prevent potential safety hazards, please be sure to modify the initial password after the initial login to prevent unauthorized access to your device or other adverse consequences.
• For better protection of your privacy and improving product security, we strongly recommend that you set up complex passwords based on the following rules: greater than 8 characters, including uppercase and lowercase letters, numbers, special characters, and so on. Please understand that it is your responsibility to properly configure all passwords and other related product security settings.

2.2.2 Cloud login

• User login：①Enter ‘account+password’ ②Remember password and automatic login (optional) ③Click to Login
• Register an account：①Enter ‘new account + password + email’ ② Click to register now
• Retrieve password：①Enter ‘Account+Mailbox’ ②Click to get verification code and enter ③Enter a new password ④Click to complete

Note:

①The cloud login should be logged in with the registered account (the account registered by the mobile app can be logged in)

②Registered account is recommended to use a valid mailbox, easy to retrieve passwords and other special circumstances

③After registering an account, you need to log in to the email address you entered during registration to activate the email address (click the received link to verify)

④The mailbox status is not activated, and cannot be retrieved after forgetting the password (activation period is two days)

⑤The first time you use EseeCloud_CMS, the software’s time zone will automatically sync with your computer, and you can change it later in the advanced settings.

⑴Login account ⑵Register a new account ⑶Retrieve password

3. Live Preview

3.1 Connection/Disconnection

• The list style is tree shape:

connection：

①Double-click on the selected device/channel to enter the connected video state.

②After selecting the device/channel, right click and select “Connect Video” to enter the connected video state (Figure 1)

disconnect：

③Double-click to disconnect the current connection after selecting the connected device/channel

④After selecting the device/channel, right click and select ‘Disconnect’ to disconnect the current connection.

Figure 1

• List style is graphic：

①After selecting the device/channel, click the play button on the device list to enter the connected video status.

②After selecting the device/channel, click the stop button on the device list to disconnect the current connection status.

③Right-click operation connection/disconnection is consistent with the tree list style. The specific operation can be referenced.

Note：poor performance of the computer will directly affect the smoothness of the preview video. It is recommended that the number of channels connected to the device be gradually increased

3.2 Video/screenshot

• Video：

①Click the Record button on the toolbar to enter the video recording status (as shown in Figure 1 below)

②After the video operation, click the record button again to stop recording.

Note：

①The actual recording duration is not equal to the time difference between the start recording time and the end recording time.

②If the device network is interrupted, the recording will succeed but no video file will be saved.

③The channel is maximized or minimized during recording, and the recording will stop.

• Screenshot：

Click the screenshot button on the toolbar to enter the screenshot status (as shown in Figure 1 below)

Note：

①If the switching stream video is not loaded, the screenshot operation will be saved.

②The screenshot does not have the function of continuous screenshots. Clicking the screenshot button once will capture an image.

Figure 1

3.3 Panorama mode

• Panorama mode：

enter：

①Double-click the channel screen to enter the maximized state, right click and select “panoramic mode” to switch to the panorama mode, enter the panorama, and the code stream is automatically switched to HD.

②The channel screen is in 1 split screen mode, and the panorama mode option is available on the right toolbar. Click to select to switch the panorama mode.

drop out：

①Click on Panorama mode on the right toolbar and select ‘Exit panorama’ to exit panorama mode

②Exit the panorama mode by exiting the screen from the split screen state.

Panorama mode

Cylindrical mode

Expand mode

Split screen mode

Quad screen mode

Six-screen mode

Note：

①In the local login mode, you can select 6 display modes in the panorama mode, including: panorama, cylinder, expand, 2 split screen, 4 split screen, 6 split screen

②In the cloud login mode, you can select 4 display modes in the panorama mode, including: panorama, cylinder, split screen, quad screen

• Installation mode：

Suspension: the direction of the cruise is clockwise

Wall-mounted: the direction of the cruise swings left and right

• Cruise mode：

Speed: Cruise provides speed 3S / speed 40S / speed 60S three options, corresponding to slow / medium / fast three speeds

Stop: Pause the current state of the cruise, left click on the channel in the cruise or select the stop cruise button in the cruise mode to click

①Panorama mode ②Installation mode ③Cruise mode

3.4 PTZ control

• Cruise / PTZ / Zoom / Focus / Aperture / Preset：

The PTZ control function can be used only when the PTZ device (such as a ball machine) is connected to the main control device (such as NVR or DVR).

Cruise is to directly perform the screen cruise operation. The pan/tilt is to adjust the lens direction and zoom to replace the mirror multiple.

①PTZ speed level control ②control

③Zoom, focus ④Preset

①：Adjust the PTZ control speed (default level is 6)

②：Adjust lens direction and cruise

③：Adjust the zoom and focus of the PTZ camera

④：Set and call the set bit, adjust the lens to the specified position, set the preset position, input the preset position later, click to call, the lens will automatically move to the specified position

3.5 Split screen number

• The client provides 1 split screen / 4 split screen / 6 split screen / 8 split screen / 9 split screen / 16 split screen / 25 split screen / 36 split screen / 49 split screen, nine split screens can be switched at will

When the number of connected device channels is greater than the current number of split screens, the displayed split screen will automatically increase, reaching 49 split screens.

①Split screen number

3.6 Other functions

• Sharpness switching: SD SD and HD HD toggle buttons
• sound：①Selected screen channel ②Click to turn off/on sound
• Intercom：①Click the intercom button to open the intercom ②Left-click and hold the connection to talk, click the exit button to exit the intercom
• Help: The help buttons under each interface are the corresponding function instructions.
• Recording: When the live preview channel is recording, the icon is flashing.
• shut down：①Click to exit the login button ②Click OK to log out and return to the login screen.

Other functions

Intercom

4.Video playback

4.1 Video playback

Playback four steps：①Select device channel ②Select video type ③Select playback date ④Confirm search video

• Retrieving the video requires three conditions of ‘device channel + recording type + playback date’.
• Video types include: motion detection, timing detection, alarm detection, and manual detection. Generally, all types of videos can be retrieved by default.
• The selection of the device channel can directly affect the retrieval result. Be sure to confirm the online status of the device before recording.

①Device channel ②Video type ③Date selection

4.2 Timed playback

• Timed playback：Select the timed playback operation, enter the recording effective time point in the time frame, and confirm that it can be played immediately (effective time point refers to: the time retrieved by video playback)
• Time drag playback：Adjust the time scale and drag the cursor on the timeline to the corresponding time (as shown in Figure 2 below)

①Timed playback

②Timeline

4.3 Video sync

Steps：①Retrieve video ②Check sync ③Switching time point

• Date: Check the synchronization switching time point, the channel synchronization will not take effect.
• Time: Check the synchronous switching time point. The recording time of each channel will not take effect at the same time.

4.4 Video download

• Batch download：Enter the time period to be downloaded at the start time + end time according to the needs of the retrieved recording time range.
• Time period download：The time period of the video recording will also be displayed in the download resource. Click the download button for any time period according to your needs.

①Custom bulk download

②Select time period to download

4.5 Other functions

• Playback control：Support playback/pause/stop control in video playback, select the screen form in playback and click operation
• Time scale adjustment：The settings in the Setup Wizard are not set. The playback timeline scale will default to 60 minutes. You can also modify the scale value by clicking ‘Reduction’ or ‘Magnify’ during video playback.

①Playback control ③Adjustment scale

5.Equipment management

5.1 Add device

• Add a LAN device：①Enter the device management interface ②Refresh LAN device ③Check the device and click Add (LAN device can be filtered by entering IP/ID in the filter box)
• Add cloud ID device：Manually enter the device ‘cloud ID number + channel number’, select ‘type’ according to the actual situation of the device, and the rest can click to confirm (the password can be selected according to the actual settings of the device)
• Add an IP/DDNS device：Manually enter the device ‘IP/DDNS+port+channel number’, select ‘type’ according to the actual situation of the device, and the rest can click OK.

①LAN add

②Manual input addition

5.2 Modify device

• Device modification：In the device management or preview interface, after selecting the device and clicking Modify, the device interface will be loaded.
• Regional modification：In the modify device interface, click the area drop-down box.
• Group modification：After selecting the group under the device management interface, click the modify button to load the modified group information interface.

note：Modify the channel name, panorama, and channel type corresponding to the channel number in the device. The panorama or channel type corresponding to each serial number is independent. The channel device in the device needs to be in the panoramic state. You can select the corresponding channel serial number to modify the panorama. And channel type

1. Device modification ②Grouping

5.3 Remote setting

5.3.1 VR CAM/gateway Remote setting

Setup steps：①Selected device ②Click Settings / Connect Device and click the Remote Settings button (as shown in Figure 1)

• Device Information：Content includes device model, device ID, OEM serial number, firmware version (providing check updates)
• Function setting：The audio, prompt tone, prompt language, and display mode and resolution can be set on the configuration.
• Alarm system：The content includes motion detection, message push, motion detection sensitivity, and synchronization time function. If daylight saving time setting is available, you can set daylight saving time.
• TF card settings：TF card status, available / total capacity, TF card formatting function

note：

①Alarm message push is not supported in local login. You need to check to switch to cloud login status.

②Currently supports VR CAM/gateway devices for remote setup

Figure 1 Figure 2 Figure 3 Remote setting interface

5.3.2 D82 series NVR remote setting

Setup steps：①Selected device ②Click Settings / Connect Device and click the Remote Settings button

• General settings：Set the device’s time zone, date format, date, time, button sound, OSD transparency, VGA resolution
• Channel setting：
  • Coding settings：Can set the encoding mode of each channel, the resolution of the primary and secondary streams, the code stream control, the code stream rate, the video frame rate, and the encoding format.
  • Color adjustment：The tone, contrast, brightness, and saturation of each channel can be adjusted and copied to other channels.
  • Channel OSD：The title, display status, and communication quality of each channel can be modified.
  • Video detection：Each channel alarm duration, detection type, sensitivity, whether to enable various alarm information push, detection area selection, deployment time selection can be modified, and can be copied to other channels
  • Code stream value：Monitor real-time stream for each channel
  • Channel details：View the primary stream, secondary stream, and software version for each channel
• Recording settings：You can set the recording type and time of each channel. There are three types of timing, movement and alarm.
• Network settings：
  • Network settings：You can modify whether to use DHCP. If you choose No, you can modify the IP address, subnet mask, gateway, DNS address, and WEB port of the NVR.
  • Dynamic domain name：You can modify whether to use DDNS. If yes, you can modify the provider, domain name, username, password.
  • PPPOE：Select whether to enable PPPOE. If yes, you can modify the PPPOE protocol, user name, and password. You can view the PPPOE status and PPPOE IP address.
  • wireless setting：Can view ESSID, modify Wireless Channel, area
• System settings：
  • Device Information：View device name, device model, device serial number, software version, release time, cloud ID
  • Log information：Select the input type, start time, and end time and click Search to display the log number, time, and content that meet the conditions.
  • User Management：Display serial number, user name, whether it is super user, create new user, edit user, delete user, change password
  • Factory settings：Choose simple restore (ignore channel and network configuration), restore all (restore all configurations)
  • Online upgrade：Select the local upgrade file and click on Upgrade Firmware.

5.4 Device grouping

• Create a group：①Click the ‘Create Group’ button ②‘Enter the content in the group name box and click OK.
• Add channel：

enter：①Select the created group ②Click the Add Channel button

Import selection：①Selected channel ②Selected group ③Click the import selection button

Import all：①Selected group ②Click to import all buttons

• Modify/delete：

Edit: Select the group and click the Modify button to modify it.

Delete: delete the selected group or channel and click the delete button to delete

①Create a group ②Add channel ③Modify group

6. User parameter

6.1 Basic Settings

• Split screen number：The selected split screen number is displayed after the re-login, and the CMS provides split screen 1/4/6/8/9/16/25/36/49 nine forms of choice.
• Display language：CMS currently defaults to 9 display languages, such as Simplified Chinese and English. When you choose to log in again, you will switch to the corresponding language.
• Login Method：The cloud login mode is online. You need to connect to the external network when you log in. The local login does not have this hard requirement.
• List style：The list style includes tree shape and graphics. The replacement is only the real-time preview interface and the display of the device list under the playback interface. The device list under other interfaces is unified into the tree list style.
• Path modification：

①Screenshot path: The screenshot file is saved in the snapshot folder by default, and can be saved in other paths according to its own needs.

②Local recording path: The local recording file is saved in the record folder by default, and can be saved in other paths according to its own needs.

③Video download path: The files downloaded by the playback video are saved in the video_download folder by default, and can be saved in other paths according to their needs.

• Preview sync time：Check the time when the device is previewed and the computer will be automatically synchronized (only ipc is supported)

note：After modifying the settings, click “Finish” and you will need to log in again. (It is best not to modify it to a directory containing Chinese)

6.2 advanced settings

• Time zone setting：The local time zone can be selected according to the actual situation.
• Automatic lock：Check the auto lock and enter the integer in minutes in the time frame. If no operation is performed on the CMS within the time of the input, the CMS will automatically lock.
• Automatically connect video：After logging in to the auto-connect video, log in to the CMS and automatically connect to the device added to the device list. The number of connected channels is the number of split screens in the basic settings.

Basic Settings

advanced settings

7. More features

7.1 User Management

• New user：①Click New User ②Enter username (required) + note name (optional)③Click to confirm
• Modify permissions：

Default: The default permissions include screenshot, video, PTZ settings, video playback, remote download 5 items

modify：①Click edit permission ②Check the permissions and devices/channels that need to be assigned to new users (you can click to select all) ③Click to confirm

• Other functions：

①Clear password: If the login password of the new user is forgotten, you can log in to the newly created user again by directly clearing the password and the internal setting data can be retained.

②Modify the note: Add a note, change the note or delete the note, go to the modify note operation

③Delete user: If you feel that the newly created user is not necessary, click delete user to delete the user.

①New user ②Modify permissions ③Modify user

7.2 Log query

• Inquire：①Confirm ‘start time + end time’②Confirm ‘log type’ (including: alarm log, login log, operation log)③Selected area ④Click to query

7.3 Resource management

• Screenshot：

search for：①Select ‘start time+end time’ ②Click search

Preview：①Method one selects ‘preview’ for right-click operation ②The second method is the screenshot file retrieved by direct click.

delete：①Method 1 Select ‘Delete’ for the right-click operation. ②The second method is to enter the screenshot preview state and click to select ‘delete’.

location：①Method 1 Select ‘Open location’ for right-click operation②Method 2 is to click ‘Save Location’ in the resource information.

Resource information：‘user, resource size, resolution, device name, associated channel, screenshot time, save location’, including the above content (as shown in Figure 2)

Replacement size：‘Original size, maximize, zoom in, zoom out, resource information, delete’, the screenshot preview status includes the above status/function that can be switched to

• video：

search for：①Select ‘start time+end time+’②Select the recording type (including: preview video, playback video, default all types)③Click search

Resource information：‘user, resource size, recording type, device name, associated channel, recording time, save location’, including the above

Other functions：The operation steps of ‘preview, resource information, location, delete’ function are the same as the screenshots. For details, please refer to the operation in the screenshot.

Figure 1 Right click operation Figure 2 Resource information

7.4 System Info

• Version Information：The content is displayed as follows ‘version number, date’
• change Password：①Enter ‘original password + new password + confirm new password’②Click to confirm ③Re-login verification password
• sign out：Click the ‘Exit Login’ button to quit the login status of the current account.

8.Frequently Asked Questions

Question one：After installation, open the CMS and display “Cannot load plugin”?

Answer one：

1.Please confirm whether the installation path uses Chinese when installing, and the plugin is temporarily not compatible with Chinese path.

2.After confirming the non-Chinese path, if the problem persists, you can contact technical support for assistance.

Question two：After connecting multiple channels of video (more than 30 channels), videos stop for a few seconds , all channels are automatically disconnected into the black screen. The device connected again has no response. Do we need to restart the CMS?

Answer two：The new version of CMS3.0.1 runs with higher memory. If you connect many channels by the lower configuration computer, the computer system will run out of memory, causing the CMS to run abnormally. If the computer configuration is slightly lower, it is recommended not to connect too many channels. The optimization work has been planned for this situation.

Question three：When CMS is installed on the OSX system, it displays “File is corrupted” or “Unable to open” when it is opened?

Answer three：

1.Open “System Settings” → “Security and Privacy” → “Allow applications to be downloaded in the following location”, check “any source” (applies to versions prior to OSX10.12.X);

2.Open “Terminal”, enter the string “sudo spctl –master-disable”, press the “Enter” key, enter the sudo password (applicable to versions after OSX10.12.X). If the above method still does not work, please contact us to help you solve it.

Question four：After starting a window and flashing, it will not start or XP will appear. Open the software to indicate 0a00000000 memory referenced by 0x00000000 instruction. The memory cannot be ‘written’.

Answer four：Large probability video card driver problem, update the graphics card driver can solve

Question five：It shows mfc100u.dll lost when opening computer

Answer five：Install VC++2010 library to solve the problem

Tool software

Cluebase VMS by vCloud.ai User manual

Purpose of the VMS

Cluebase VMS (video management system) is a software product that allows connecting video cameras to the server for further recording, live view and multiple additional functions.
Cluebase VMS is distributed as an open-platform commercial product under End User License Agreement.

System description

Cluebase VMS consists of the following parts:
2.1. Front-end (Web/Lunix/MacOs/Windows)
2.2. Back-end: server-side application that runs in the background
Cameras connect to Cluebase VMS via ONVIF and RTSP protocols.
Users can connect to the cloud unlimited number of cameras individually and set individual recording plans on them.

Hardware requirements

Minimal server requirements: Dual-core ARM or Intel/AMD (32 or 64 bit), 2GB RAM, 2GB HDD/SSD. Desktop client requires a PC or Mac computer with Intel/AMD 32 or 64 bit, Apple Silicon or other ARM CPU with at least 2 cores of 1.5 GHz each. Supported browsers: Google Chrome v.92+, Mozilla Firefox v.90+, Safari v.14+

Compatibility

4.1. Codecs: Cluebase VMS is ready to work with any h.264 video stream though h.265 is supported with limited functionality.
4.2. All IP cameras and DVR/NVR are compliant.,

Huawei Cluebase VMS User Manual

Read More :

1. Hik-Partner Pro Portal Setup Guide
2. Danale Wireless Camera Installation Guide
3. VSPlayer Software User Manual

Client app installation

Please note that Web client application is available instantly by accessing the server’s IP address via a web-browser. However is you need to install a client application on you desktop they available for downloading at https://vcloud.ai/downloads

a. Installing Linux app
Once you’ve downloaded file Cluebase_VMS_Linux_x_x.deb you can install it from the UI by double-clicking and following the screen instructions or you can do it from the command line:
sudo apt install Cluebase_ VMS_Linux_x_x.deb

b. Installing Windows app
Once you’ve downloaded file Cluebase_VMS_WIN_x_x.exe you can install it from the UI by double-clicking and following the screen instructions.

c. Installing MacOS app
Once you’ve downloaded file Cluebase_VMS_MacOS_x_x.dmg you can install it from the UI by double-clicking and following the screen instructions.

Signing in

After running the application for the first time you should see the Sign in screen.

Please enter your valid login and password and click Sign in. After installation you can use the default credentials: admin/admin.

License activation

Go to Settings->Services->VMS->vCloud.ai VMS->VMS License Request, fill the customer e-mail and name fields, specify the required licenses and click Send License Request. Your request will be delivered to vCloud.ai sales team so, in return, you should receive the License activation key file to your email.

Once received, you can Upload the license file at the screen bottom and click Activate.

Your license activation page should look as on the picture below:

Adding cameras

Watch How to add cameras video in Cluebase VMS Tutorials on YouTube

8.1. Camera search tool
Camera search tool is created to simplify and speed up cameras discovery and connection processes.

Go to Settings->Cameras->Search

All supported cameras in the local network will be found automatically (normally within 5-10 seconds).

After specifying cameras’ credentials (name/login/password) you can add them one by one using the ‘+’ button on the left

Or you can click Add all devices to add all cameras with the specified credentials.

Click Refresh search to search the network again.

You can specify the search range manually.

By default the system will search in the current subnet.

8.2. Add cameras manually

Go to Settings->Cameras->Add camera
Name the camera, select connection type (ONVIF or RTSP) fill the IP address and port for ONVIF or the URL for the RTSP, fill Login and Password with camera’s credentials, select the time zone then click Add.

Your camera should then appear in All cameras/Devices section

8.3 Create a New Layout for the cameras

Watch Creating a New Layout video in Cluebase VMS Tutorials on YouTube

Storage settings

By default the VMS should identify all mounted drives from the system.

To enable a storage volume for recording please select the storage volume and switch it on:

Then select the cameras that are required to be recorded, set archive depth, select quality and click Save. The storage will be activated for recording immediately.

User access management

10.1. Managing roles
Go to Settings->Users->Add role

Name the role and grant access to specific cameras and functions. Click save.
Please note that all users with this role will then have access to the specified cameras and functions.
10.2. Managing users
Go to Settings->Users->Add new user

Specify the new user credentials: Username, Password and the required Role. Access granted to the selected Role is be indicated below but is not available for editing. To edit the permissions you need to edit the Role by clicking the pencil button

Map setup

To be able to locate the camera on the map you can add the coordinates or simply drag the camera across the map and then click Save.

Layout setup

Click New layout in the main menu

The Layout editing page will open

Give your new layout a Name, choose Layout template and drag’n’drop cameras or whole groups to the layout grid on the right-hand side.

Click Save to save your layout.

To edit existing layouts, click the Pencil button in the layout tab menu at the top of the screen:

Camera groups

Go to Settings->Cameras->Add group and fill the group name field. Then click “Add”

To edit a group click the ‘pencil’ icon on the right side of the group.

Now you can edit or delete the group.

To add a camera to a particular group go to camera settings and select the required group.

Technical support

vCloud.ai technical support is operating 24/7, the average reply time is 3 hours. Technical support can be requested via email: support@vcloud.ai

Cluebase VMS Installation Manual

Preparation

Download cluebase.zip from https://vcloud.ai/downloads and unzip the file. Please note that in some versions of Linux the unzip application is not included so you’ll need to install it separately with the following command:

sudo apt install unzip

Now unzip the Cluebase VMS installer with the following command:

sudo unzip cluebase.zip

The above command creates a directory containing the installation files.

Go to CluebaseVMS directory:

cd CluebaseVMS

Now you have to provide permissions to the installation script (install.sh):

sudo chmod +x install.sh

You are all set for the installation.

Automatic installation

Docker container framework and Docker-compose extension are required for Cluebase VMS installation and operation.

Installing on Linux

Please run the install.sh script to automatically install Cluebase VMS on a clean Linux OS.

To run the script, please go to the folder containing “install.sh” and run the following command:

$ sudo sh install.sh

Installing the SSL version

Here are the steps to install Cluebase VMS with SSL encryption:

1. Download Cluebase VMS SSL installer . Please note that it comes as a separate install package and available at https://vcloud.ai/downloads
2. Prepare SSL certificate and public key that are generated for the required domain name.
3. Unzip the installation package.
4. Navigate to ‘certs’ directory in the installation package.
5. Copy the SSL certificate and public key (file should be named as follows: cert.crt – SSL certificate, cert.key – public). The existing files should be replaced or removed before
6. Provide permissions to the installation script by this command:

sudo chmod +x install.sh

7. Run the installation script:

$ sudo sh install.sh

Manual installation

Installing Docker on Linux

Official Docker installation guide: https://docs.docker.com/engine/install/ubuntu/

Run the following command:

$ sudo apt-get update && apt-get install docker-ce docker-ce-cli containerd.io

Installing docker-compose on Linux

Run the following command:

$ sudo curl -L “https://github.com/docker/compose/releases/download/1.29.2/docker-compose-$(uname -s)-$(uname -m)” -o /usr/local/bin/docker-compose

Grant the necessary access rights by running the following command:

$ sudo chmod +x /usr/local/bin/docker-compose

Preparation for manual VMS installation

You will need to edit the environment variable file, the .env file, to successfully install the VMS.

Please note that this file is hidden in the folder by default.

Open the .env file and specify the server’s IP address in the following fields:

APP_HOST=0.0.0.0 (the server’s public IP address) MACHINE_HOST=0.0.0.0 (local IP address of the server)

If the VMS should only be used in the local network, both IP addresses will be the same.

Using a custom port for the VMS

By default the VMS installs and runs on port 80. However you can configure a different port by amending the .env file.

Open the .env file and add NGINX_PORT variable and it’s value (port number) as shown on the screenshot.

Installing and running VMS

Enter the VMS folder and run the following command:

$ sudo docker-compose up -d

This command will automatically download, install and run VMS.

Failover

Description

Cluebase VMS supports failover (hot swap) functionality as the following options:

1. 1 to 1 – every server in the system has a failover server
2. Many to 1 – several servers can be hot-swapped by 1 failover server
3. Many to Many – several servers can be hot-swapped by several failover servers

Important

1. In case of using the failover functionality it’s important to make sure that network storage is being used (Object storage or NAS)
2. Failover server hardware should be able to handle the required number of cameras so the failover servers’ hardware should be precisely calculated and configured.
3. Configuration is automatically sent from main server to failover every 5 minutes
4. Please note that shutting down the main server manually is considered as maintenance and will not initiate the failover process.
5. After switching back from failover server to the main server it is required to reset failover server’s configuration or reboot.

Setup

To set up a failover system you need to have at least 1 main server and 1 failover server.

Go to the main server user interface and open Failover settings: Settings->Failover->Add Failover Server and fill the fields with Failover server credentials. In the Logic field choose the server or servers that should be hot-swapped by the current Failover server. Then click Save.

Sign in

Open a web browser (Google Chrome, Mozilla Firefox and Safari are recommended), enter the server’s IP address and press Enter.

By default login and password: admin/admin.

Stopping the VMS

Run the following command from the VMS folder to stop the VMS server:

$ sudo docker-compose down

Updating VMS

To update the VMS version:
1.stop the VMS
2.Run the following command from the VMS folder:

$ sudo docker-compose pull

3.Restart VMS:

$ sudo docker-compose up -d

Cluebase VMS Architectural and Engineering Specification

General Description

1. Cluebase video management system (VMS) is an enterprise-level client/server-based smart IP video security solution that provides management of video, audio and other data across an IP network. The video management system is designed to work with various ONVIF compliant 3^rd party products. Video from other sites may be viewed from single or numerous workstations simultaneously at any time.

2. The video management system can be deployed on a single PC for small or medium system applications or on separate interconnected PCs and servers to meet large systems requirements.

3. The server part of VMS compatible with Linux and Windows OS (64-bit). Though recommended OS for server part is Ubuntu 18.04, 20.04 versions.

4. The server part compatible with ARM, Intel and AMD CPUs.

5. The server part fully docker container-based.

6. The client part compatible with Linux, Windows and MacOS operating systems.

7. There is web-based client. Supported browsers are Chrome, Edge, Firefox, Safari.

8. Client part also has desktop Windows, Linux and MacOS applications.

9. The VMS support cameras compliant to ONVIF Profile S. It is possible to scan the network for ONVIF cameras.

10. It is possible to provide basic configuration of ONVIF cameras from within the VMS, such as general camera settings, recording profiles, audio profiles.

11. It is possible to access camera’s web interface from the link in the VMS.

12.  It is possible to use the events provided by an ONVIF camera to trigger events and alarms in the Video Management System.

13.  It is possible for operator to control PTZ camera using virtual joystick.

14.  It is possible to record ONVIF compliant cameras.

15.  It is possible to display ONVIF compliant cameras in live view on a monitor connected to a PC.

16.  It is possible to connect cameras or other video sources via RTSP stream to VMS.

17.  It is possible to live view and record cameras connected via RTSP.

18.  The VMS is designed to use a facility’s existing IT infrastructure.

19.  The VMS is capable to be deployed in Local Area Networks (LAN) as well as in Wide Area Networks (WAN).

20. The VMS allows an operator to control and view live and playback streams of cameras and receive alarms from a remote site (across WAN).

21.  The VMS is capable to be deployed in the cloud environment (containers, VMs).

22. The VMS allows to view transcoded video streams (live and playback).

23. Live video and archive is played via HLS (HTTP Live Streaming) protocol.

24. The VMS shall allow the establishment of user groups that have access rights to specific cameras, layouts, camera settings, storage settings, system settings.

25. The VMS supports export of the video and frame in the avi, mp4 and jpeg formats to a local or network drive.

26. The VMS is designed in such a way that configuration changes to any part of the system will not interrupt operational tasks.

27. The video management system supports enabling an encrypted communication between the server and client workstation.

28. The server part provides management, monitoring, and control of the entire system. The server part maintains stream management, alarm management, central configuration and user management.

29. The client part provides the user interface for system monitoring and operation. The client workstation maintains live monitoring, storage retrieval, and alarm handling.

30. The video management system supports display of alarms in a special alarm panel.

31.  The video management system provides the capability to allow alarms to be filtered by type of the alarm, camera and time.

32. The video management system allows to send an e-mail message in response to an alarm.

33. The video management system allows to send messages to Telegram in response to an alarm.

34. The video management system allows to send messages in the alarm panel, to an email address and Telegram in case of camera disconnection.

35. The video management system supports API that allows for fetching live video streams and archive from 3rd party applications.

36. The video management system provides the user of the client workstation with an option to select the video stream offered by a camera. For cameras configured to use two or more different streams for live view and for recording, operator shall be able to manually switch between the higher resolution stream and the lower resolution stream for a particular camera.

37. The video management system provides the user of the client workstation with an option to enable an automatic switching between a high and a low-resolution stream. The video management system automatically switches to a low-resolution stream, if the user of the client workstation opens multiple cameras on a monitor. The video management system automatically switches to a high-resolution stream, when the user maximizes a camera on the monitor.

38. The video management system support PTZ control with a dedicated graphical (virtual) joystick control, supporting Pan, Tilt, Zoom and Focus commands. For PTZ cameras, the cursor shall change to indicate the Pan/Tilt direction when hovering over the corresponding image pane. The Pan/Tilt speed shall increase as the cursor moves farther from the center of the virtual joystick. An additional control command near the Pan/Tilt command of the joystick shall be used for zoom-in/zoom-out control.

39. The video management system shall support digital zoom of any image pane. The mouse wheel shall control digital zoom when the mouse cursor is hovering over a selected image pane.

40.  The video management system provides an instant playback function. Instant playback supports pause, play forward, play reverse, single step forward, single step reverse, fast-forward.

41.  The video management system shall support a timeline that provides a graphical overview of video stored on the disk for particular camera. The timeline shall display a timescale that can be adjusted.

Video analytics

42. The video management system provides an integration with a server-based analytics platform.

43. The video analytic processing able to scale seamlessly by adding servers.

44. The system should allow the use of a pool of video analytic algorithm on any camera. It should be easy to change an algorithm from a camera to another.

45. The video analytic processing should be able to run on top of a server or to be virtualized using virtualization technologies.

46.The system can offer the following video analytic:

–   Object Detection – identifies people, cars, busses, trucks, motorcycles and animals in a defined area/zone.

–   Face recognition – an algorithm for human identification and verification, based on the facial recognition as well as the age and gender estimation. The algorithm creates a database of all faces captured by video cameras and lets you search the database for similar faces.

–   License plate recognition – an algorithm for license plate recognition. Video streams can be processed to search for and recognize license plate numbers in the frame. These license plate numbers are saved to a database and associated with the relevant recorded video. The database is searchable. License plate numbers can be compared to lists in real time, with actions performed (or not performed) depending on whether or not a license plate is found in the list. Aside from license plates, system can recognize the make, model, and color of vehicle, as well as the country and direction of movement of the car.

–   Traffic Analytics – intended for the calculation of intensity and determination of traffic structure classify the types of vehicles (car, bus, truck, bicycle, motorbike). It also counts people and provides statistical report with graphs and pies by hours, days, weeks, months.

–   Crowd Detection – estimates the number of people within a given area in real time and triggers an alarm when a specified number of people (capacity) or a specified percentage of people (occupancy) is reached.

–   Hard Hat Detection – detects people not wearing helmets, records video and sends alarms.

–   Heat Map – color visual representation of data analysis of customer activity presented by color visual representation of data (warm and cold zones).

–   Age & Gender Detection – determines the gender of customers and their approximate age by detecting and analyzing the faces of visitors.

–   Motion Detection – captures any movement in the scene. The following rules can be applied: line crossing, loitering, intrusion, abandoned object, disappearance of an object.

–   Smoke & Fire Detection – recognizes smoke and fire in the image.

–   Smart Tracking System – search people by attributes (color of clothes, bag, hair, hat, gender, and age).

–   Body Movement Detection – identifies a person in different positions: sitting, standing, walking, lying, getting up.

–   Wagon Identification – detection and recognition of wagon UIC numbers.

–   Smart Parking – management of parking lot, detection of license plates of entering vehicles, recognition of model, direction of movement, and payment status of the car.

47.It is possible to setup several “lists” in the database of the analytics platform. A list contains License plates or faces and related data.

48. The analytics platform detects license plates or faces in the live stream provided by the cameras and shall match them against the license plates and faces stored in data-base of the analytics platform

49. When there is a match, an event should be sent by the system to the video management system. Additional data such as the camera and the time of detection should be included in the event provided to the video management system.

50. When the event provided by the analytics platform triggers an alarm in the video management system, the following content shall appear in the alarm panel of the VMS:

–   A cropped extract of the original image.

–   The corresponding face or license plate taken from the database of the analytics platform to allow the operator to compare the captured image with the reference image from data-base

–   Additional data related to the face or license plate stored in the data-base of the analytics platform (e.g. name of person etc.)

51.  All events and meta-data are displayed in the archive on a timeline of corresponding camera of the video management system as an icon. If pointing the mouse arrow at this icon, a frame with the image of an object that triggered an alarm should appear.

52. System should support own AI-based embedded human and vehicle motion detection algorithm.

User interface elements

53. Video frame elements:

–   Should be able to switch from live video mode to archive mode. If video camera is being recorded switch button should appear as an activate. If not being recorded it should be in inactive status without possibility to click on it.

–   Should have button allowing instantly jump back to archive for a predefined number of seconds.

–   Should be a possibility to pause live video upon request and restart it by clicking on play button.

–   Should have date and time indicator, that allows to access archive at specified date and time.

–   Should have object counter element indicating number of detected objects of specific type.

–   Should have sound volume bar allowing to control sound from the camera with built-in microphone.

–   Should contain video analytics icon allowing to activate embedded AI-based motion detection analytics.

–   While clicking on video analytics “ai” icon, settings should be activated allowing to pre-configure embedded AI-based human and vehicle motion detection analytics.

–   In the pre-configurable settings, it should be possible to set the following parameters: enable video analytics button, sensitivity option in percentage, view zone button, send to alarm panel button, detections frequency in seconds, delay between detection in seconds, object type selection option.

–   If embedded human and vehicle motion detection analytics enabled the “ai” icon should turn green. When disabled it should be of a white color.

–   Stream management icon allowing to choose from lower and higher resolution video stream as well as allowing the system to perform automatic stream selection.

–   Google maps activation icon. If activated it partially overlays on the live video frame with the option to fully overlay on it indicating camera positioning on the map.

–   It should be possible to reload the video stream by clicking on a dedicated icon.

–   In the archive mode it should be possible to increase the video playback speed x2, x4, x8.

–   Video or frame can be exported by clicking on dedicated icons. Video can be exported in mp4 or avi formats. Frame can be exported in jpeg format.

–   It should be possible to expand and narrow down the archive timeline by scrolling the mouse wheel while pointing on a timeline or by clicking on the plus and minus buttons.

54. Upper menu panel:

–   All created layouts should appear in the menu panel. Each of them should have unique name.

–   All layouts displayed in the menu panel should be editable right from the panel.

–   It should be possible to move layouts by holding the mouse cursor and dragging them left and right.

–   I should be possible to hide upper menu panel by clicking on dedicated icon in a such way that it appears whenever user point mouse cursor back at the same area.

–   There should be an icon on menu panel that allows to work in tutorial mode. Once activated is should be possible to point by mouse cursor at any user interface element and receive short explanation what is this element created for.

–   There should be possibility to access expandable main menu from upper menu panel.

–   There should be an alarm indicator that changes the color and creates sound whenever alarm is triggered.

55. Alarm panel:

–   There should be a possibility to expand alarm panel by clicking on dedicated icon in the upper panel menu.

–   Alarm panel should have an option to filter events by: type of event, cameras and time of the event.

–   Each video analytics event should contain the following minimum information: frame (picture of the object), type of the analytics, camera, object type, and time and date of triggering.

–   If alarm is triggered by face recognition or license plate recognition analytics event may also contain the name of the person from the list.

–   There should be “apply” button to filter events and “reset” button to return to default status.

–   The latest triggered event should appear in the top of the list.

–   Alarm panel should have chat field so different users of the system could communicate through this chat.

56. Layout settings:

–   Layout configuration should be accessible from either by editing existing layouts or by accessing expandable main menu.

–   Layout settings should consist of: layout name field, layout templates, camera list, groups of cameras and save and cancel buttons.

–   System should have the following layout templates: 1 camera, 4 cameras, 9 cameras, 16 cameras, 25 cameras, 36 cameras, all cameras.

–   System should allow to add camera by drag and drop method to one of the chosen layouts using mouse cursor.

–   System should allow to drag and drop individual camera or the whole group.

–   Once layout created it should be possible to change position of live streaming cameras by drag and drop method without accessing layout settings.

Camera settings

57. Camera settings should consist of the following elements: name of the server, camera groups, individual cameras, manual camera adding option, adding group of cameras option, option to bind two or more servers,  automatic camera search option.

58. Individual camera setting should consist of the following elements:

–   Unique camera number field.

–   Device name field.

–   Camera ID.

–   Camera group field.

–   Recording schedule field.

–   Camera type field.

–   If camera being added through RTSP then RTSP URL field followed by login and password fields.

–   Receive event check box for events from integrated cameras.

–   Generate RTSP checkbox to create RTSP link.

–   PTZ checkbox for cameras added through ONVIF or native protocols.

–   Option to reset settings.

–   Frame showing camera live stream.

–   Option to set camera location on the google map.

–   Coordinates filed allowing to set camera on the google map by entering precise coordinates of the location.

59. Manual camera adding option should consist of the following fields: device name, camera type, IP and port fields if camera being added through ONVIF, RTSP URL if camera being added through RTSP, login and password fields.

60.Adding group of cameras setting should consist of add group field and add button.

61.  Bind server setting should consist of the following fields: server name, domain or IP address of the server, port, login and password.

62. It should be possible to bind 2 or more servers in the local network or with public IP.

63. It should be possible to bind 2 or more remotely distributed servers each of which is in their own local network using cloud link feature. It should be possible to manage local storage, access camera’s archive, create layouts and receive alarms from all of those binded local servers by 1 or more remote operators.

64.Automatic camera search setting should consist of the following fields: range of IP addresses field, list of discovered cameras including IP address of the camera, camera name field, login, password and ping information in milliseconds, add all devices and refresh the search buttons.

Storage settings

65. Storage setting should consist of the following elements: server name and hard drive discs.

66. Hard drive disk should have the following settings and fields:

–   On and off buttons that activate storage.

–   Individual camera storage settings section.

–   Checkbox allowing to select individual camera.

–   Camera unique umber.

–   Camera name.

–   Archive depths in days field.

–   Recording quality drop down field.

–   Recording logics drop down field allowing to select the following options: full time recording, scheduled recording or recording by triggered alarm.

–   Storage bulk configuration section.

–   General storage limit for the selected hard drive in Gb.

–   Pre-recording and post-recording fields in seconds.

–   Storage capacity bar indicating used space and free space on a hard drive.

Analytics settings

67. Analytics settings should consist of the following elements: server settings, notifications, alarms via emails.

68.Server settings should consist of the following fields:

–   Video analytics server URL or IP address.

–   Video analytics server authorization API token.

–   Option to store metadata in days.

69. Notifications settings should consist of the following fields:

–   Send email upon event occurrence with ability to enable and disable this option with the dedicated buttons.

–    Send event to Telegram messenger upon event occurrence including fields for Telegram bot API token and Telegram chat ID with ability to enable and disable this option with the dedicated buttons.

–   Send notification when camera connection is lost with checkboxes that allow to select where to send. There should be 3 options available: email, Telegram and alarm panel.

70.Alarm via email settings should be available for events from integrated cameras’ edge analytics and should consist of the following fields:

–   Buttons to enable or disable receiving alarms form the camera.

–   Fields to enter: email address, password, IMAP host and IMAP port.

License settings

71.  License settings should consist of two statuses: before the license has been activated and after activation status.

72. License activation status should consist of the following fields:

–   Customer email.

–   Customer name.

–   Number of required camera licenses.

–   Type of license allowing to choose temporary or permanent license.

–   Send license request button.

–    Buttons allowing to upload activation file and activate licenses.

73. After licenses were activated license setting should contain the following information:

–   License type: permanent or temporary.

–   Customer email address.

–   Customer name.

–   Number of activated licenses.

–   License status.

Users settings

74.Users settings menu should consist of created users and roles assigned to the users, option to add new user and option to add new role.

75. By default, there should be admin role and admin user created.

76. For admin user fields to change user name and user role should be disabled. User name should always remain as admin and user role should always remain as Admin.

77. Add new user setting should consist of the following elements:

–   Username filed.

–   Password field.

–   Dropdown menu to select a role.

–   Checkboxes showing cameras that are allowed to be controlled by the user.

–   Checkboxes showing current permissions set for the user: camera settings, storage settings, system settings, user settings, layout settings, analytics settings, camera archive access, exporting and alarm notifications.

–   Buttons that are enabled or disabled depending on set permissions for the user: archive status, access to microphones, access to reports.

78. Add new role setting should consist of the following elements:

–   Role name filed.

–   Checkboxes allowing to select cameras to be controlled by the user by this specific role.

–   Checkboxes setting the following permissions for this specific role: camera settings, storage settings, system settings, user settings, layout settings, analytics settings, camera archive access, exporting and alarm notifications.

–   Buttons that should enabled or disabled the following permissions for the user: archive status, access to microphones, access to reports.

General settings

79. General settings menu should consist of the following settings: video stream, user interface, recording schedules, system information, cloud link, demo mode.

80. Video stream settings should have possibility to set live stream and archive chunk size in seconds.

81.  There should be a possibility to enable and disable pulling both camera streams (lower and higher resolution) at the same time.

82. User interface settings should allow to enable and disable automatic page reload after predefined number of seconds.

83. Recording schedules setting should allow to set day of the week and time to schedule the recording of video in the archive. Possibility to create schedule should be easy and intuitive by double clicking on the schedule indicator and dragging the bar from side to side by holding mouse cursor. It also should include list of created scheduled in the drop-down menu.

84. System information setting should include the following parameters: CPU load, RAM load, UI version and server version.

85. Cloud link setting should allow to create tunnel between the server of the user and client machine of the user that connects to the server. By enabling cloud link system should generate URL that should allow the user without any additional VPN or public IP on a server side to connect to the server using his access credentials from any location. Server and client should have internet access.

86.Demo mode setting should allow to enable four video clips that can be used as virtual cameras.

Localization settings

87. Localization setting should contain list of languages with checkboxes. Once user chooses preferred language user interface language should instantly change to the chosen language.

VMS User Manual

Chapter 1 Introduction

Hik-Partner Pro is a convergent, cloud-based security solution that helps manage services for your customers and expand your business by subscription offers. You can monitor the system health status of your customers’ sites (even resolve problems) remotely, using a simple and reliable platform. Hik-Partner Pro solution enables you to customize security solutions for customers with fully-converged Hikvision devices, covering video, intrusion, access, intercom, and more.

Read the following sections to learn more about Hik-Partner Pro.

• Clients
• Relationship Among Hik-Partner Pro, Hik-Connect, HikCentral Connect, and HikCentral ReGuard

Clients

Hik-Partner Pro solution provides different ways/clients for service providers’ customers.

Table 1-1 Client Description

Relationship Among Hik-Partner Pro, Hik-Connect, HikCentral Connect, and HikCentral ReGuard

As the following diagram shows, Hik-Partner Pro provides certain value-added services related with Hik-Connect, HikCentral Connect, and HikCentral ReGuard. You can activate these value-added services to benefit yourselves or your customers (i.e., customers who use Hik-Connect, HikCentral Connect, and HikCentral ReGuard). For more information about the value-added services and how they relate to Hik-Connect,HikCentral Connect, and HikCentral ReGuard, see Value-Added Services and its sections.

Hik-Partner Pro Portal Setup Guide

Read More :

1. How To Configure Hikvision iVMS-4200
2. How to Add Device to Hik-ProConnect
3. How to Reset Password Hikvision

CXlNote

The availability of the value-added services is determined by your country/region. Some value- added services are not supported in every country/region.

Figure 1-1 Relationship Diagram

• 1. Target Audience

This manual provides the service providers (i.e., Installer, System Integrator, Distributors, Resellers, OEM, and Alarm Receiving Centers(ARC)) with the essential information and instructions about how to use the Hik-Partner Pro Portal to manage the security business.

This manual describes how to manage the permission and employees of your company, add new or existing site for management, apply for site authorization and device permissions from your customers, manage and configure the devices belonging to the site, project registration, product selection, Hikvision product order management, solution search, and check the device health status for further maintenance, etc.

• 1. Entities in Hik-Partner Pro

Here we introduce the entities (any physical or conceptual object) involved in Hik-Partner Pro.

Identity Related Entities

Service Provider

Those who provide services such as the design of security solutions, system/device installation, after-sales, and (or) device maintenance. There are several service provider types and the detailed descriptions are as follows.

Installer

Provides device installation and maintenance services for customers.

System Integrator

Integrates multiple systems to provide solutions for customers.

Distributor

Trades with Hikvision and supplies Hikvision devices to other businesses that sell to customers.

Reseller

Bulk purchases Hikvision devices from distributors and then sells the devices to installers.

Alarm Receiving Center (ARC)

Provides the alarm receiving and handling service for customers.

C®Note

If you are to apply for joining Hik-Partner Pro as ARC, selecting Alarm Receiving Center as the type of service provider is recommended when registering. For details, refer to Add Your Company to the ARC List .

OEM

OEM partners source products, parts or services from Hikvision and relabeling, rebranding or embedding them as a part to another product or system.

Maintenance Service Partner (MSP)

The MSP is a special type of security service providers. They offer technical support to installers who lack technical capabilities and skills. Usually, they collaborate with these installers to provide device management/maintenance services for end users. On Hik-Partner Pro, installers can share sites with their maintenance service partners to collaborate with them. For details, see Site Sharing .

C®Note

The MSP can select any of the service provider types when they registering an account for logging in to Hik-Partner Pro.

Remote Monitoring Center (RMC)

Provides the alarm receiving and handling services remotely based on the video monitoring via HikCentral ReGuard.

C® Note

The RMC can select any of the service provider types when they registering an account for logging in to Hik-Partner Pro.

End User

Those who have purchased Hikvision devices (e.g., network cameras, DVRs, alarm devices, video intercom devices, and access control devices) and want to manage the devices via an easy-to-use mobile client. End users are customers of the service provider, and they use Hik-Connect to manage devices.

Site Related Entities

Site

A site represents a physical location where device(s) are installed and through which the Installer/ Installer Admin can manage and configure devices.

Site Manager

When a site is assigned to an Installer, the Installer becomes the site manager of the site, and can manage and configure the devices of the site.

C® Note

Assigning site to Installer is not supported in countries and regions only with support for free functions. For details about free functions and these countries and regions, see Regions Only with Support for Free Functions .

Site Owner

When an installer transfers ownership of a site to an end user, the end user becomes the site owner who is the holder of the site. The installer can also apply for site authorization from the site owner to manage the site.

• 1. Running Environment

The following is recommended system for running the Portal.

Operating System

Microsoft Windows® 7/8.1/10 (32-bit and 64-bit).

CPU

Intel® Core^TM i5-4460 CPU @3.20GHz 3.20GHz and above.

RAM

8 GB and above (4 GB at least).

Graphics Card

NVIDIA® GeForce GT 730

Web Browser

Versions of Firefox (32-bit and 64-bit), Chrome (32-bit and 64-bit), and Edge (32-bit and 64-bit) released in the latest half year.

1.4 Function Availability for Different Countries/Regions

Hik-Partner Pro offers both free functions and value-added functions that cost certain fees. You can purchase certain services in the Service Market of Hik-Partner Pro to get access to the value-added functions. Currently, certain value-added functions are only available in certain countries and regions. And users in some countries and regions can only access the free functions.

‘Note

This document contains introductions of all Hik-Partner Pro functions, therefore some functions illustrated in this document may Not be supported in your country or region. And contents in some figures in this document may be different from the actual interface, if so, the latter shall prevail.

• • 1. Functions Only Available in Certain Regions

The following table shows the functions only available in certain countries and regions.

Note

For details about whether your country or region supports the functions contained in the services listed below, refer to the after sales or local distributor.

• • 1. Regions Only with Support for Free Functions

The following two tables shows the free functions and the countries and regions only with support for the free functions.

Table 1-2 Free Functions

Table 1-3 Countries and Regions Only With Support for Free Functions

Chapter 2 Account Management

There are two types of accounts: Installer Admin and Installer. Each company has only one Installer Admin but can have multiple Installers.

□S Note

For the countries and regions only with support for free functions, only the Installer Admin account is available and the Installer account is unavailable. For details about free functions and these countries and regions, see Regions Only with Support for Free Functions .

Installer Admin

The Installer Admin has full access to the functions in the system. Usually, the Installer Admin can be the manager of the installation company.

Installer

Installers are “sub-accounts” to the Installer Admin and are controlled by permissions for what they can do. For example, they can only manage the sites that are assigned to them. Usually, the Installers are the employees in the installation company.

The installation company should first register an Installer Admin account, and then invite the employees to register Installer accounts.

The flow chart of the whole process is shown as follows.

Figure 2-1 Flow Chart of Account Management

• Register an Installer Admin Account: You should first register an Installer Admin account before accessing any functions of Hik-Partner Pro. For details, refer to Register an Installer Admin Account .

□3 Note

After you register Installer Admin account, you need to complete your company information after logging in to the account. For details, see Manage Company Information .

• Set Role and Permission: Before adding an employee to the system, you can create different roles with different permissions for accessing system resources. For details, refer to Manage Role and Permission .
• Invite Employees: You can invite employees to register Installer accounts and assign different roles to employees to grant the permissions to her/him. For details, refer to Invite Employee .
• Accept Invitation and Register Installer Accounts: The employees can accept the invitation and register Installer accounts to manage sites and devices. For details, refer to Accept Invitation and Register Installer Account .
  1. Register an Installer Admin Account

The installation company should first register an Installer Admin account before accessing any functions of Hik-Partner Pro.

Steps

OS Note

You can click Try Free Demo on the login page to see what Hik-Partner Pro can do for you, without registering any account. The data displayed in the demo is for demonstration only, and you cannot perform any operations.

1. In the address bar of the web browser, enter https://www.hik-partner.com .

C® Note

For Russia, you can enter https://www.hik-partnerru.com in the address bar of the web browser.

The Login page of Hik-Partner Pro will show.

1. On the Login page, click Register to register an account.

nS Note

• If your account has been registered, you can click Login to log in to Hik-Partner Pro. For details about login, refer to Login .
• Whether you will enter the process of registering the OneHikID account or Hik-ProConnect account is determined by your country/region.

1. Select your identity and service provider type (installer, system integrator, distributor, reseller, alarm receiving center (ARC), or OEM).

Hl] Note

If you enter the process of registering the Hik-ProConnect account, you don’t need to select the service provider type. For details about the identities and service provider types, refer to Entities in Hik-Partner Pro .

1. Register the OneHikID account or Hik-ProConnect account.

– Register the OneHikID account:

1. Set your name (first name and last name), company name, email, verification code (for verifying the email address), and password.

CIS Note

We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

1. Click Register.

– Register the Hik-ProConnect account:

1. Enter your email address and the CAPTCHA code.
2. Click Get Verification Code to verify the account.

OS Note

• If you don’t enter the verification code within the required time, click Get Again to get the verification code again.
• If you fail to get the verification code, click Didn’t receive the verification code? for failure reasons.

1. On the Complete Your Information page, enter or edit the required information such as your company name, address, phone number, and name. (For the process of registering the Hik- ProConnect account, you also need to set a password for your account on this page.)

OS Note

We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

1. Optional: Enter the invitation code if you are invited by your friend, so that your friend can earn some reward points.
2. Optional: Check I would like to receive newsletters about new product introduction, service introduction, and questionnaires from Hikvision. I understand that at any time I can unsubscribe. to subscribe.

• If subscription succeeded, you will receive a confirmation email in a few minutes. You can unsubscribe by clicking the URL in the email if needed.
• After subscription, we will send emails about the latest product introduction, service introduction, questionnaires and special offers, to the email address which is used for your account registration.

1. Check I agree to the Terms of Service and Privacy Policy if you accept the details in these agreements.
2. Click Enter Hik-ProConnect to finish registration and log into Hik-Partner Pro.

What to do next

After registering an Installer Admin account and logging into Hik-Partner Pro with this account, you need to complete the information of your company. For details, refer to Manage Company Information .

• 1. Manage Company Information

After registering an Installer Admin account, you can manage and edit your company information.

Steps

OS Note

• When your company is not authenticated, the Installer Admin can manage and edit all the company information, and when your company authentication application is approved, the Installer Admin can submit the information change request and the information will be edited successfully after approval.
• You can link your Installer Admin account to a distributor via the Hik-Partner Pro Mobile Client to get support and help from the distributor. For details, see Hik-Partner Pro Mobile Client User Manual.
• If you have completed company merging and your account still exists in more than one company, or if the companies in which your account exists are all kept on Hik-Partner Pro, you can click Switch Company on the top right of the page to switch to another company for using. For details, refer to Become a Hik-Partner Pro User After Product Upgrade .

1. Go to Company ^ Company Information or My Hik-Partner ^ Company Management ^ Company Information .

CS Note

If your company is an authenticated channel partner, the partner level will be displayed one the company logo.

1. Enter the name of your company.
2. Enter other information of your company, such as the address, GPS information, postal code, phone number, email, and user type.

C® Note

The country or region cannot be changed once you save the company information after registration.

1. Edit the VAT number of your company, which will be used for qualification verification.
2. Optional: If you want to upload the company logo, click + to upload the picture of your company logo, or click Edit to re-upload a picture to update the logo.

HO Note

• The picture should be in JPG, JPEG, or PNG format.
• Recommended picture size: Height = 200 px, 200 px < Width < 600 px.
• You are not allowed to enable the Co-Branding function if you have not set the company logo. For details about Co-Branding, see Co-Branding .

1. Optional: Enter the website of your company.
2. Optional: Enter or edit the description information, which will be displayed on Hik-Connect Mobile Client.
3. Click Save to save the configurations.

OS Note

You can check the percentage of completed information after saving.

• 1. Authenticate Account

After you register an Installer Admin account, you can authenticate your account to purchase value-added services and use more features (besides the basic features) in Hik-Partner Pro.

One of the following ways for account authentication is supported, depending on the selected country or region when registering your account.

By Entering Authentication Code

For this way, you need to get the authentication code from the Hikvision or distributor first and then enter the authentication code to authenticate your account.

1. Go to Company ^ Company Information or My Hik-Partner ^ Company Management ^ Company Information , and click Authenticate Now to enter account authentication page.
2. (Optional) If you have no authentication code, click Get Authentication Code, and send the application email with the predefined content template, including your email address (the one which is used when registering your Installer Admin account) and company information, such as company ID, company name, and phone number, to Hikvision or distributor, and apply for one authentication code.

OS Note

• You can click £ to edit the information in the template. The edited contents will be updated in the company information.
• If the email server is not configured or the recipient’s address is not filled automatically, you can copy the content and send it to Hikvision or distributor by your own email box.

1. After you get the authentication code, enter the authentication code on account authentication page and click OK to authenticate your account.

•

By Submitting Online Application

For this way, you need to fill and submit the online application information to authenticate your account directly. After your application is approved, your account will be authenticated.

Note

If your company is not authenticated and you have the permission to submit the authentication application, you may be prompted and guided to authenticate your company by submitting the application after login.

1. Enter Company ^ Company Information or My Hik-Partner ^ Company Management ^

Company Information page, and click Authenticate Now to enter account authentication page.

1. (Optional) Edit the company information, such as company name, address, and city if needed.
2. Select your identity type from the drop-down list.
3. Enter the VAT Number of your company.
4. Click + to upload a picture (e.g., business card) as evidence.
5. Enter the distributor if you have bought Hikvision products.
6. Click Authenticate Now.

The application information will be sent.

CIS Note

• After your application is approved, you will be notified via push notification and email.
• If your country/region is in Australia (continent), you should also enter your security license number and contact name.
  1. Manage Role and Permission

Before adding an employee to the system, you can create different roles with different permissions for accessing system resources and then assign roles to corresponding employees to grant the permissions to them. Or you can give a predefined role to an employee without creating one. An employee can have only one role.

Steps

OS Note

• For the countries or regions only with support for free functions, or for authenticated channel partners, managing role and permission is not supported. For details about free functions and these countries and regions, see Regions Only with Support for Free Functions .
• There are three predefined roles in the system: Administrator, Site Manager, and IT Manager.

The permissions of the three roles are as follows. The three roles cannot be deleted by anyone.

° Administrator: Setting company information, managing employees, checking operation logs of all the employees, and managing all the sites.

° Site Manager: Managing assigned sites, adding, configuring, and deleting devices, and enabling valued services for end users of assigned sites.

° IT Manager: Managing all the sites, assigning sites to other employees, enabling or editing valued service for all the end users, and viewing operation logs of all the employees.

1. Click Company ^ Role and Permission or My Hik-Partner ^ Company Management ^ Role and Permission to display all the roles.
2. Add a role.
3. Click Add Role to open the Add Role panel.
4. Enter the role name and select permission(s) for the role.

Manage All Sites

Managing all sites, including adding and editing site, assigning site to Site Manager, handing over sites, applying for site authorization, searching sites, managing devices in the site (adding, deleting, editing, upgrading), applying for device permission, and health monitoring. Up to 100 employees can be assigned with this permission.

Manage Assigned Site

Managing site(s) assigned to the employee, including editing site, handing over sites, applying for site information management permission, adding existing site, adding a new site, managing devices in the site (adding, deleting, editing, and upgrading), and deleting site.

US Note

You need to give an employee this permission before assigning the employee a site.

Manage Account and Role

Accessing Employee and Role and Permission page, adding and deleting accounts and roles. Employee and Role and Permission page will not show without this permission.

Manage Company Information

Accessing company information page and edit company information (e.g. name, logo, addresses, etc.). Company information page will not show without this permission.

Manage Service Package and Order

Viewing orders, purchasing service packages such as health monitoring packages and employee packages.

1. Optional: Enter remarks of the role in the Description field.
2. Click OK.
3. Optional: Check added roles and click Delete to delete the selected role(s).

C0 Note

You cannot delete a role which has been assigned to an employee.

1. 5 Invite Employee

Installer Admin and Installer with the role permission for managing account and role can invite employees to manage resources in the system.

Steps

OS Note

For countries or regions only with support for free functions, or for authenticated channel partners, inviting employee is not supported. For details about these countries, see Regions Only with Support for Free Functions .

1. Open the Add Employee pane.

• Click Company ^ Employee ^ Add Employee or My Hik-Partner ^ Company Management ^ Employee ^ Add Employee .
• On the Home page, click Company ^ Role and Permission or My Hik-Partner ^ Company Management ^ Role and Permission , and then click Add Employee in the Operation column.

1. Enter the email of the to-be-invited employee.
2. Select a role for the employee.

CIS Note

You can also create a new role. For details, refer to Manage Role and Permission .

The permissions of the role will be displayed.

1. Click Add.

The invited employee will receive an email delivering a link in the entered email box. The employee needs to click the link to register an account, after which the employee’s information will be displayed in the employee list.

C® Note

If you invite the employee via your OneHikID account, and if the Hik-ProConnect account of the to-be-invited employee has not been upgraded to the OneHikID account, the to-be-invited employee needs to upgrade the account according to the instructions on the interface.

1. Optional: Perform the following operations after adding employees.

• 1. Accept Invitation and Register Installer Account

The Installer Admin, and Installer whose role contains permission of Manage Account and Role can invite other employees to register Installer accounts. The employees can accept the invitation and register Installer accounts to manage sites and devices.

Before You Start

Installer Admin and Installer whose role contains permission of Manage Account and Role should first invite the employee first. For details, refer to Invite Employee .

Steps

1. After inviting the employee, the employee will receive an email from Hik-Partner Pro.
2. Click the button or the link in the email.
3. Click Register to open the Create Account page.

‘Note

If you have already registered a OneHikID account using your email address, you can log in with the account to join the company directly.

1. Set the type, name, verification code (for verifying the email address), and password.

C® Note

We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

1. Check By clicking Register, I agree to Hikvision OneHikID’s Privacy Policy.
2. Click Register.

Result

You can log into Hik-Partner Pro with this account and perform other operations such as site management and configuration.

• 1. Set Account Information

After login, you can edit the basic information of the current account and change password if necessary.

Click the name at the upper-right corner and select Account Settings or click My Hik-Partner ^ Account Information ^ My Profile .

Set Basic Information

Set the basic information of the current account, including the name of the Installer, email address,

phone number, etc.

Click

to set the profile of the current account.

Note

You can view your HIK ID on this page, but you cannot edit it.

Manage My QR Code

Hover over to show My QR Code, which your customers can scan to add you as the service provider and authorize you to manage devices.

If you have uploaded your company logo, your company logo will be displayed in the center of the QR code. Or you can click Add Your Company Logo to the QR Code to upload your company logo. Click to download the QR code.

Change Password

Change the password of the current account.

OS Note

If your account has been upgraded to OneHikID account, the page for changing the password of your OneHikID account will be displayed. You can follow the instructions to finish change the password.

‘Note

We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

Change Account’s Bound Email

You can change the bound email address of the current account to another one if required.

1. In the Basic Information page of the account settings, click .

OS Note

If the current bound account has been upgraded to OneHikID account, the page for editing OneHikID account information will be displayed. You can follow the instructions to change the email.

1. Enter a new email address in the New Email field.
2. Click Get Verification Code.

In the new email address, you will receive an email with a verification code.

1. Enter the received verification code in the Verification Code field.
2. Enter the password of the current account.
3. Click Save.

Delete Installer Admin Account

For Installer Admin, if the account is no longer used, you can delete it in the Basic Information page of the account settings.

CIS Note

• Deleting Installer Admin account is irreversible. The company information and accounts CANNOT be restored once deleted. Back up the required data before deleting the account.
• If there are authorized site(s) or employee account(s) under the current account, you cannot delete it.
• If the current bound account has been upgraded to OneHikID account, the login page for OneHikID account will be displayed. You can follow the instructions to delete the account.

1. In the Basic Information page of the account settings, click Delete Installer Admin Account.
2. Enter the password of your Installer Admin account, and click Next.
3. Click Delete Installer Admin Account to confirm deleting.
   1. View Employee Efficiency Statistics

You can view the efficiency statistics of all employees, including the latest active time, added sites, added devices, handed-over sites, handed-over devices, and handled device exceptions. You can also perform operations such as exporting the efficiency statistics.

OS Note

This is supported only if you have permissions to manage the employees.

You can enter the Employee Efficiency Statistics page via the following methods:

• Go to Company ^ Employee Efficiency Statistics or My Hik-Partner ^ Company Management ^ Employee Efficiency Statistics .
• Click View All in the Employee Efficiency Overview section.

Figure 2-2 Employee Efficiency Statistics Page

You can perform the following operations if needed.

Table 2-1 Supported Operations

• 1. Manage My Shipping Address

You can add, edit, and delete your shipping addresses, and set the default shipping address.

Note

The function is only supported in certain countries and regions.

Go to My Hik-Partner ^ Company Management ^ My Address .

You can view and manage all your added shipping addresses if any, or you can add new shipping addresses if you haven’t added any shipping address. Perform the following operations if needed.

Table 2-2 Supported Operations

• 1. View My Partner Network

You can view and export the basic information about your partners.

‘Note

This function is only available to some users in some countries/regions. For details, please contact Hikvision.

Go to My Hik-Partner ^ Company Management ^ My Partner Network to enter the My Partner Network page.

You will be able to view the partner No., partner name, partner type, partner level, VAT No., address, website, etc.

You can also click Export to export the information.

• 1. View Dashboard

You can have an overview of the status of all your projects and orders, and view the number of your DPPs/distributors.

C0 Note

This function is only available to some users in some countries/regions. For details, please contact Hikvision.

Go to My Hik-Partner ^ Dashboard to enter the Dashboard page.

You can view the number of your DPPs/distributors. Click to switch to My Partner Network to view details about your DPPs/distributors. Refer to View My Partner Network .

You can view the status of your projects, including draft, waiting for supporter, processing, approved, more information required, ineligible, closed won, closed lost, and closed canceled. Click View Details to switch to Project History for more details and operations. Refer to Project .

You can view the status of your orders, including in review, undelivered, fully delivered, and back order. Click View Details to switch to My Order for more details and operations. Refer to View My Orders .

1. Login

After logging in by an Installer Admin account or Installer account, you can manage resources (including sites, devices, and roles, etc.) and perform health monitoring and so on.

Before You Start

Make sure you have registered an account. See Register an Installer Admin Account or Accept Invitation and Register Installer Account for details about registration.

Steps

1. In the address bar of the web browser, enter https://www.hik-partner.com .

OS Note

For Russia, you can enter https://www.hik-partnerru.com in the address bar of the web browser.

The login page of Hik-Partner Pro will show.

1. Select a country or region where the account locates and a language from the drop-down lists at the top of the page.
2. Click Log In by OneHikID (Hik-ePartner) Account / Log In by OneHikID Account or Hik- ProConnect on the login page.

C® Note

• The display of “OneHikID” or “OneHikID (Hik-ePartner)” on the login page is determined by the country or region where you locate.
• The login method available is determined by the country and the region of your account. If you select OneHikID as the login method, and your Hik-ProConnect account has not been upgraded to the OneHikID account, you need to upgrade your account according to the instructions on the interface.
• If your Hik-ProConnect account has been upgraded to the OneHikID account, logging in to the platform by the Hik-ProConnect account is not supported.

1. Enter the registered email and password.

nS Note

If you have registered for Hik-ePartner with a phone No., you can also enter the registered phone No. and password.

1. Optional: Reset the password if you have forgotten the password.
2. Click Forgot Password to enter the resetting password page.
3. Click Get Verification Code.

You will receive a verification code sent by the Portal in your email box.

1. Enter the received verification code in the Verification Code field.
2. Enter the new password and confirm password.

Note

We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

1. Click OK.

By default, you will be required to log in by the new password.

1. Click Sign In or Login.

C0 Note

If you have completed company merging and your account still exists in more than one company, or if the companies in which your account exists are all kept on Hik-Partner Pro, you need to select one company for login. You can also click Switch Company on the Company Information page to switch to another company. For details, refer to Become a Hik-Partner Pro User After Product Upgrade .

1. Become a Hik-Partner Pro User After
   Product Upgrade

Hik-Partner Pro is upgraded from Hik-ProConnect, combining the features of Hik-ProConnect and another product named Hik-ePartner, so it provides services which are more diverse and more professional. If you have already registered for Hik-ProConnect and/or Hik-ePartner before the product upgrade, you can log in to Hik-Partner Pro using the existing account to become a Hik- Partner Pro user.

When you log in to Hik-Partner Pro for the first time using the existing account of Hik-ProConnect and/or Hik-ePartner, a window will pop up to notify you of the product upgrade.

Figure 4-1 Product Upgrade

After you check I would like to receive newsletters about new product introduction, service introduction, and questionnaires from Hikvision. I understand that I can unsubscribe at any time. (which is optional) and I have read and agree to Terms of Service and Privacy Policy., and click Enter, you become a Hik-Partner Pro user and can continue to use Hik-Partner Pro.

C® Note

• In some countries/regions, the above-mentioned window will not pop up.
• If your existing account is an Admin account of Hik-ePartner, after you become a Hik-Partner Pro user, the employee account add-on will be given as a gift to you which can cover the existing employee accounts in your company and is valid for one year.
• In some countries/regions, the authenticated channel partners can complete the process of becoming a Hik-Partner Pro user offline.

Refer to the following sections for more details.

• Situations Where You Enter the Home Page Directly After You Click Enter
• Other Situations
• After First-Time Login

Situations Where You Enter the Home Page Directly After You Click Enter

• Your account only exists in Hik-ProConnect.
• Your account exists in both Hik-ProConnect and Hik-ePartner, and is the Installer Admin / Admin account in both companies on Hik-ProConnect and Hik-ePartner, which means the two companies can be merged into one company, and the data (devices, employees, etc.) of both companies can also be merged and not lost. Moreover, the information about the two companies are the same so that you don’t need to select the company information to be kept, or only one of the two companies is authenticated so that the information of the authenticated company will automatically be kept.
• Your account only exists in Hik-ePartner. And your account is the Admin account, or is an employee account but the Admin user has completed company merging.

Other Situations

• Your account exists in both Hik-ProConnect and Hik-ePartner, and is the Installer Admin / Admin account in both companies on Hik-ProConnect and Hik-ePartner, which means the two companies can be merged into one company, and the data (devices, employees, etc.) of both companies can also be merged and not lost. Moreover, the information about the two companies are the different, and both companies are authenticated / not authenticated. You have to select the company information you would like to keep after you click Enter.
• Your account exists in both Hik-ProConnect and Hik-ePartner. The Installer Admin / Admin accounts of the two companies are different, so company merging is not supported, which means both companies are kept for you on Hik-Partner Pro. You have to select one for login after you click Enter.
• Your account exists in both Hik-ProConnect and Hik-ePartner, and your account is an employee account in Hik-ePartner. You can log in to the company created on Hik-ePartner only after the Admin user completes merging companies. Or you can continue to log in to your company created on Hik-ProConnect for using.
• Your account only exists in Hik-ePartner and is an employee account. Moreover, the Admin user has not completed company merging. You can log in to use Hik-Partner Pro only after the Admin user completes merging companies.
• Your account exists in both Hik-ProConnect and Hik-ePartner. And your account exists in more than one company on Hik-ePartner. You have to select one from the companies on Hik-ePartner for company merging. You should also select the company information you would like to keep if needed.

After First-Time Login

If you have completed company merging and your account still exists in more than one company, or if the companies in which your account exists are all kept on Hik-Partner Pro, you need to select one company for login.

You can also click Switch Company on the Company Information page to switch to another company.

Chapter 5 Hik-Partner Pro Portal Overview

Hik-Partner Pro Portal is a B/S portal of Hik-Partner Pro platform. The service providers (e.g., installation company) can register an Installer Admin account on Hik-Partner Pro, then the Installer Admin can invite employees to register Installer accounts. Each company has only one Installer Admin but can have multiple Installers.

After registration, the Installer Admin and Installers can log into the Hik-Partner Pro via the web browser and the Home page of the Hik-Partner Pro Portal will show.

5.1 Main Modules

The Hik-Partner Pro Portal is divided into several main modules. You can access these modules via tabs at the top.

Note

If the country or region where you locate does not support the Solution, Explore, Project, and Order & Promotion module, the Portal layout of the current version is still the same as that of Hik- ProConnect in version 1.11.0. For details, refer to the corresponding user manual.

Table 5-1 Main Modules of Hik-Partner Pro Portal

• • 1. Home Page

Figure 5-1 Home Page

Table 5-2 Home Page Description

• • 1. Hik-ProConnect Module

The Hik-ProConnect module is divided into several sections. You can access these sections via the navigation pane on the left.

Uil Note

You can click =■ or ~ to pin or unpin the navigation pane on the left of the page.

Figure 5-2 Hik-ProConnect Module

Table 5-3 Hik-ProConnect Module Description