In scenarios where you already have a cable installed between the network and, say, your garage, where installing more cables is difficult, having to run a second cable is not ideal. However, we’ve discovered the Vigitron Netmux Vi00103 POE Multiplexer, a great gadget that combines two POE ports on your network side into one cable, and then splits them again at the camera-end, to solve this problem.

Below is some more important information on the specification and capabilities of the Vi00103, as well as our 6-step instructions for using it correctly.
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Connecting multiple IP Cameras together v1.

Instructions:​

Step 1:
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Connect the two RJ45 cables from the Vi00103RX combiner, labelled “Port 1” and “Port 2”, to two available POE ports on your POE switch or NVR.​

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NOTE – The cameras do not need to be activated with a password. If you are connecting them directly to an NVR, then the Plug & Play feature will still work and activate the cameras; If you are connecting them to a separate POE switch, you will be able to access them and activate them on your network later. Plug & Play setups will also work when cameras have already been activated, as long that these are set with the same password as the NVR and have DHCP enabled. ​

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Step 2:
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Connect your single Cat5/6 cable to the port on the Vi00103RX combiner, which is labelled as “Port 1 + Port 2”.​

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Step 3:
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Now, plug in the other end of the long single cable to the Vi00103TX splitter’s “Port 1 + Port 2” RJ45 port.​

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NOTE – this cable cannot be longer than 100m / 320 feet​

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Step 4:
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Connect your IEEE802.3af/at IP cameras or POE devices to each of the ports, labelled “Port 1” and “Port 2”, using another Cat5/6 cable for each.​

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NOTE – the length of these cables, and the long single cable between the Vi00103RX and Vi00103TX cannot exceed 100m / 320 feet in total, as this is the maximum standard range of POE. ​

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Step 5:
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Green lights should appear on the Vi00103TX to confirm that each of the ports is delivering POE to your devices. If they do not, check the power supply to your POE source and all of your Cat5/6 cables are secure.​

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Step 6:
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If you are connecting the cameras directly to an NVR as “Plug & Play”, then they will connect and appear automatically after a minute or two. Alternatively, if you are connecting them to a separate POE switch, then they should be discoverable on the network and allow you to adjust any network settings so you can add them to your CCTV system.​

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Key benefits:​

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Limitations & key points to consider:​

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Network topology diagram & dimensions:​

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Can I connect more than one camera via a POE switch to a single POE port on my Hikvision NVR?

In some scenarios, it can be useful to have several cameras connected to a POE switch but to keep that switch directly connected to your NVR rather than the local network.

If you are able to connect each camera to its own POE port on your NVR, then this is generally advisable, as using a Plug & Play setup is much simpler and avoids the need for extra hardware or power supplies.

However, if your NVR is closer to your POE switch than it is an available access point to your LAN, then it can make connecting the cameras simpler whilst avoiding the need to have an ethernet cable running from each camera back to the NVR.

One other benefit of keeping the cameras connected directly to your NVR this way, rather than connecting them across your LAN, is that the connection does not rely on your router being operational. Provided the NVR and POE switch are working, the cameras will remain connected and recording regardless of any problems that might occur with your local network.

These seven steps below explain how to connect multiple cameras on a POE switch to a single port on your NVR.
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Important things to note:​

How do I use a Hikvision NVR’s “Virtual Host” feature?

One of the most successful selling points of a Hikvision NVR to many small-setup customers is the “Plug and Play” functionality that simplifies the setup process of their surveillance system. However, plugging a camera directly into a port on the NVR, unfortunately, does not allow you to access the camera via its own internal LAN IP using a browser due to it being on the NVRs internal network, and this can significantly reduce the number of configuration options you have access to.

The NVR does allow you to configure many options for each connected camera, but some essential features are only accessible via connecting to the camera itself (such as audio codec options). This was of course a big problem previously.

With the advent of newer firmware and models of NVR, Hikvision has introduced a feature called Virtual Host. Activating this feature turns your NVR into a “host” for the cameras allowing you to connect to them via a browser. Essentially, the NVR forwards all traffic received from your browser to the appropriate camera you’re trying to connect to, eliminating the biggest problem of plug and play functionality.
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Step 1:​

First of all, access your NVR via a web browser. If you do not know the LAN IP of your NVR, download Hikvision’s tool SADP tool, which scans your network for any Hikvision devices that are connected and allow you to see and change their network settings, including the IP address.​

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Download SADP for Windows ​

Download SADP for MacOS​

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Step 2:​

Once you’ve logged in, navigate to: ​

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Configuration → System → Camera Management​

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This screen displays all the connected cameras on your NVR. Notice that the final column labelled “Connect” is currently empty. We’ll be coming back here in a moment.​

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Step 3: ​

Now, navigate to:​

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Network → Advanced Settings → Other ​

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Turn on the Enable Virtual Host option.​

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Note – Your NVR will reboot when you click “Save”.​

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Step 4:​

Now, navigate back to the Camera Management window from earlier. You’ll notice that the previously empty connect tab now features links for each camera currently connected to your NVR.​

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Step 5:​

Click on any of these links to access the respective camera via your web browser:​

That’s it, you’re done!

This should be useful when you want to access options on your camera that your NVR doesn’t feature. If you have any further questions feel free to ask, we’re happy to help.

The IVSEC brand comprises Australian selected components and hardware, and software servers for local updates within Australia. IVSEC has grown quickly while expanding and maintaining excellent customer service. For any enquiries, please contact our friendly staff.

My smartphone is showing “offline” or “connect close” in the IVSEC X mobile app?

When adding your Recorder or cameras to the IVSEC X mobile app if a message says “Offline” or the device status is showing “Connect close” please check the following:

Example of Offline message

Example of Connect Close message

1) Check that the QR code, username and password details have been entered correctly into the IVSEC X app

A. Connect HDMI LCD and USB mouse to IVSEC Recorder

B. Click on the 4-square / arrow icon on the bottom left-hand corner of the screen

C. Check the name shown in Current user:

Note: The default user is admin but this may have been modified by the installer

D. Open the IVSEC X app on your phone

E. Press the “Human” icon of the top left-hand corner of the app

F. Press “Device List’

G. Press the square icon with a pencil mark

H. Check the IP Address/ID is the same as the QR code located on top of the IVSEC recorder

I. HTTP Port / Client Port

J. Check the username is the same name as per point C (this is case sensitive)

K. Enter the correct password

L. Press Save or Apply

2) Check for Network Connectivity

A. Check that an ethernet cable is connected to the LAN port of your modem

B. Check that the other end of the ethernet cable is connected to the LAN/WAN port of the IVSEC Recorder

C. Check that the Green and Yellow LEDs light up after connecting the cable.

NOTE: If the LEDS do not light up then the IVSEC X app will not work. Try replacing the ethernet cable, if still no LEDS light up contact your installer

D. Connect an LCD and USB mouse to the recorder and check the “connect status” icon that appears on the bottom right hand corner of the taskbar (when LCD is connected to recorder). Ensure that the icon has a green tick as shown in below image

Refer to explanation below of other connection status:

3) Ensure you have the latest version of IVSEC X app installed on your phone. Check that your Android or Apple device has the latest software/firmware and security updates installed. Try un-installing, re-installing the app and add the device again

4) Power your modem and IVSEC Recorder off for 30 seconds. Power back on and wait 5 minutes for the internet connection to come back online.

5) If you are running a VPN app on your smartphone disable the app and try the IVSEC X app again.

Examples of VPN providers include Surfshark, NordVPN, Norton’s VPN.

6) Check the IVSEC Recorder substream settings

A. Using LCD and mouse connected to NVR go to setup – Record – Encode Check your NVR substream settings- “Substream” tab

Recommended substream settings to minimise mobile app bandwidth issue

Resolution: 640 x 480

Bitrate: 512kbps

B. Click Apply on bottom right corner

Please refer to YouTube link: Adjusting stream settings via IVSEC X Mobile app

or

Please refer to YouTube link: Adjusting Camera stream settings via NVR (LCD & mouse required)

7) Some older Samsung phones running Android 11 on the Telstra network may be unable to stream live view or the cameras will show as offline while connected to mobile data (4G/5G). The issue has been identified on the Telstra network where an Android update causes the APN to select IPv6 only. Click here for APN re-configuration (Applies to Telstra mobile customers only running Android)

8) Some Telstra NBN modem / routers may restrict access to cameras (firmware issue on the router). The cameras may be slow to appear or show as offline. Check the model number listed on the bottom of your Telstra router. Click on the documentation below which details the steps to configure port forwarding as a workaround to access your cameras

9) Connect to your wifi and perform a speed test – https://www.speedtest.net/

Click the GO button. If your upload speed result is 3Mbps or less, you should contact your Internet Provider to test your connection

10) Email service@ivsecurity.com.au for additional support

iVSEC X Mobile App

1. How to set up the IVSEC X app on my Smartphone

The IVSEC X app allows you to access your IVSEC cameras live view remotely, playback recordings and other useful features
Please refer to YouTube link: https://youtu.be/71mvg5QdsfY

Scan the appropriate QR code below to download the IVSEC X app

Apple Store | Google Play

2. My smartphone is showing “connect close” in the IVSEC X mobile app?

Click here for troubleshooting details.

3. How to reduce camera buffering when accessing IVSEC cameras on the mobile app.

If you have limited or slow Internet connection (either at home or on your smartphone) reducing the substream settings can help the cameras to show up quicker on the app

Video guide – How to modify the settings via the IVSEC X mobile app

Video guide – How to modify the settings via the Recorder using an LCD and mouse

Recommended substream settings
Resolution: 640 x 480 | Bitrate: 256 kbps

Recommended mobile stream settings
Resolution: 640 x 480 | Bitrate: 128 kbps

4. What does “Max User Playback” mean?

If you see “Max User Playback” when trying to playback footage in the app it means someone else is currently accessing playback either via the NVR or through the app. Restarting the NVR will clear this message.

Access via Windows / Mac

5. How to install setup the VMS Pro application for Windows.

Video Guide

NOTE: VMS for Windows setup is similar for Mac

Application download links available from ivsecurity.com.au or via the YouTube description

6. How to login to an IVSEC NVR or camera using Internet Explorer or Chrome

Refer to “How to upgrade my NVR firmware” FAQs. Once your NVR is upgraded to the latest firmware you will be able to log in using any browser using the NVR IP address.

7. How can I search for IVSEC devices on a network or change an IP address

To search for X range cameras and recorders on a network use the Device Config Tool.

8. How to setup the surveillance client on Windows

Please note surveillance client is no longer supported, refer to VMS Pro. For legacy installations please refer to YouTube links below:

Windows | Mac

9. My MAC is not letting me install any of the IVSEC applications

If your MAC blocks the app from opening click here for details

10. How to playback and export footage from surveillance client on a Mac

Watch Video Guide

11. How to get my old IVSEC app working (non X range NVR model)

Check the model number of your recorder (silver sticker either on the top or bottom of the recorder. If the model number does NOT have an X in the model number then click here for instructions on how to configure your non X range IVSEC NVR using port forwarding and DDNS.

Recorder

12. How to reset my NVR password?

Download IVSEC NVR Password Reset Procedure

13. How to perform NVR firmware update using a USB flash drive or online update

Watch Video Guide

14. How to setup motion detection on an IVSEC X-Range NVR

Watch Video Guide

15. How to export footage from an IVSEC X-Range NVR

Watch Video Guide

16. How to factory default an IVSEC X-Range NVR

Watch Video Guide

17. How to configure disk grouping for 16, 32 and 64 channel IVSEC recorders

The maximum number of channels (cameras) that can record to one hard drive is 16. If your recorder is compatible with disk grouping (e.g. NR316XB, NR316XC, NR532XA, NR564XA, NR564EXA and NR564EXB) you will need to configure disk grouping and ensure your cameras are recording. If you are using an NVR that is capable of 64 channels and have 64 cameras installed, you will need to install a minimum of 4 hard drives

16 cameras installed = 1 hard drive required (minimum)

32 cameras installed = 2 hard drives required (minimum)

64 cameras installed = 4 hard drive required (minimum)

Video – Disk grouping setup process

IP Camera

18. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

19. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

20. How to Setup 3rd Party cameras onto an IVSEC X-Range NVR

Watch Video Guide
Download Device manager tool (for non X range IVSEC branded cameras)
Download IVSEC PTZ Search Tool (for non X range IVSEC branded cameras)
Hikvision camera setup using onvif
Dahua camera setup using onvif

21. How to add 2N IP Verso Intercom camera to an IVSEC NVR

Watch Video Guide

22. Camera image is randomly showing distortion on the bottom of the image

If you are experiencing distortion at the near the bottom of the camera image please click here for useful troubleshooting steps

23. Modifying White Light Settings

Some of the iVSEC camera range have inbuilt white lights (LEDs) that turn on at night as a deterrent to intruders and for colour recording at night. Please follow this guide to learn how to disable this function or have then turn on only when motion is detected.

Smart Home Integration

24. iVSEC – Alexa

Now it’s even easier to see what’s happening. Amazon Alexa can be used to stream live camera video to your Amazon Echo Spot or Echo Show device simply by speaking your commands. Follow this guide to learn how to connect to Amazon Alexa for voice control.

25. iVSEC – Google

Now it’s even easier to see what’s happening. You can ask your Google Assistant to show your Cameras on your TV with Chromecast. Read this guide to learn how to connect your cameras to your Google Assistant and enable voice control.

How to upgrade IVSEC NC323XD Camera Firmware For additional support go to https://ivsecurity.com.au/ or email service@ivsecurity.com.au Video will demonstrate how to upgrade IVSEC NC323XD camera firmware. NOTE: Firmware compatible with models NC323XD, NC531XB, NC512XC, NC512XD & NC528XC Download NC323XD firmware (link below) https://ivsecurity.com.au/support/fir… Copy the entire folder to USB flash drive Connect USB to NVR and watch video demonstrating how to perform the upgrade.

How to playback and export footage from surveillance client onto a MAC

How to playback and export footage from surveillance client onto a MAC To download Surveillance client and Device Config Tool (MAC) – https://www.dropbox.com/s/49enfbklip4… To download VLC for MAC – https://www.videolan.org/vlc/download… For more information visit https://ivsecurity.com.au/

Viewing Station Network Settings

Learn about the required network settings for Verkada viewing stations

This article outlines the required settings that your Verkada viewing stations need to communicate with Verkada Command and to operate properly.

Requirement: Verkada devices are incompatible with LANs that require the use of proxy servers or that require Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either are in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Command.

IP address

Viewing stations need an IPv4 address to communicate to Command through the internet. Viewing stations use Dynamic Host Configuration Protocol (DHCP), User Datagram Protocol (UDP) ports 67 and 68, to obtain their IP addresses and network configurations—on a wired or wireless internet connection.

If you want to have a specific IP address on your viewing station, set a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device’s label).

Domain Name System

Viewing stations use the Domain Name System (DNS) server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the viewing station where the DNS server is on the network and the viewing station communicates using UDP port 53.

Note: DNS over HTTPS (DoH) is currently not supported.

Firewall settings

Verkada devices require access to many endpoints to have the full-featured experience. Many customers may want to restrict devices to only communicate with the specific required endpoints.

These are the general domains to allow, applicable for all organization-regions:

Region: United States

Note: Your region is selected when you create an organization in Command.

Region: Europe

Note: Your region is selected when you create an organization in Command.

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Set Up Smart Tiles on the VX52

Learn how to set up smart tiles on the Verkada VX52 Viewing Stations

The Verkada Smart Tiles feature provides a way to display the most notable options from access events, sensor events, and notable camera data and data sets. Admins can remotely manage the Verkada VX52 Viewing Station, select video feeds and Smart Tiles to display, and customize layouts.

Verkada Viewing Station setup and user guide

Read Also : How to Configure the Light Settings on Hikvision Cameras

Find the smart tiles for your VX52

Once you set up your VX52, you can configure the tiles on the VX52 and add smart tiles.

Choose the type of smart tiles to add

There are 3 different types of Smart Tiles you can add to your VX52:

Active Area

Displays the camera with the most motion. To change which camera(s) display on the active area tile, select the tile to see the information panel where you can select from the following options:

Access Control

Displays all most recent door events, including any door event that you would see indoor history, such as:

Sensor Readings

Displays the air quality readings of your choice. From the Customize Data tab, you can select a sensor reading when you select the sensor tile. See Air Quality Sensor Readings.

Set Up Your Viewing Station

Learn how to set up your Verkada Viewing Station for live viewing

The Verkada Viewing Station provides a plug-and-play solution to stream multiple camera feeds simultaneously on a display with no local configuration needed.

Step 1: Connect your viewing station

When you open your box, you should find an HDMI cable, a power cord, and a viewing station remote. You only need to provide an Ethernet cable. See Viewing Station Network Settings.

Once you take the viewing station out of the box, follow these setup steps:

Step 2: Claim your viewing station

Note: You must be an Org Admin to ensure you have access to all devices on your viewing station and to claim the viewing station.

Find your viewing station’s serial number

The are 2 ways to find the serial number:

Step 3: Configure your viewing station

Find your viewing station

To find your newly added viewing station, go to the Devices page and filter for viewing stations.

Edit the viewing station name (optional)

To edit the name of the viewing station, select its name at the top of the page and enter a unique name.

Add camera tiles and Smart Tiles

Note: You can add up to 10 pages and up to 30 live feeds per page.

Add Verkada viewing station admins

Note: You need to be Org Admin to ensure you have access to all devices on the viewing station.

A device that is moved to a different site (where the user does not have access) causes the same issue. It’s possible for an org to have sites that an Org Admin does not have access to, but they can grant themselves access.

Step 4: Configure viewing station settings

1.On the viewing station page, click Settings.

2.On Settings, you can view the current settings or delete the viewing station, if needed.

The Settings menu consists of the following options:

• Offline Alerts—Receive offline alerts for the viewing station, and select a list of users who can receive those alerts.

• Show Labels—Toggle that displays labels on the camera live feeds. If you toggle off this setting, you can only view the live feeds of the cameras and not the camera names.

• Enable Cloud Streaming—Use this setting if the cameras are remote from your location to prevent live streaming remotely or allow live streaming remotely. When this setting is toggled off, only cameras that are local to you will live stream.

• Test Offline mode—The viewing station still streams locally if the network connection is lost, and simulates a network outage on the viewing station.

• Enable Low-Latency Streaming—When cameras are fully updated and local to the viewing station, they stream with low latency.

• Copy Existing Viewing Station—Copy live feed configurations and viewing station settings from other viewing stations in your org.

Configure Wi-Fi

Note: Wi-Fi support on the viewing station requires Verkada software version 2.2.0 (137) or higher. You can find the software version and the serial number in the Device section (below Wi-Fi). If your viewing station has not yet automatically updated to this software version, please contact Verkada Support.

Copy an existing viewing station

You can copy live feed configuration and viewing station settings from other viewing stations in your organization.

Restart viewing station

The viewing station becomes unavailable for a few minutes while it restarts.

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Configure Motion Tiles

Motion tiles for the Verkada Viewing Station (VX51 and VX52)

The Verkada Motion Tile feature enables the viewing station to intelligently select video feeds that are most important and brings them into a dedicated tile. This designated motion tile switches to feeds where a significant amount of motion is detected, allowing viewers to quickly see important activity and take any necessary action. You can configure motion tiles to search for activity across one or more sites, or even across an entire organization.

Configure the Motion Tile feature on VX51

Configure the Motion Tile feature on VX52

See how this works

Watch this video to see how this feature works

Finished Motion Tile (example)

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VX51 Viewing Station Click to Expand

Learn how to use this feature with a VX51 viewing station

You can use the Click to Expand feature to enlarge a selected tile to full screen.

Required. To utilize this feature, you must have a mouse connected to your Verkada VX51 viewing station.

Access the Click to Expand feature

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This guide explains the setup for each option so that you can determine which one is best suited for your needs and scene.
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How to find the camera’s light settings in its web interface:​

Even if the camera is connected to an NVR, before anything, you will need to log into the camera directly to access the advanced image and light settings to enable the different light modes, as these are not accessible from an NVR.
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By default, your camera will be set to remain in ‘ColourVu only’ mode during low-light, meaning the white light will be constantly on when it is dark and never use its IR. The below sections will show you on how to configure the new ‘Smart Hybrid’ mode, ‘IR only’ mode, and ‘ColorVu only’ mode.
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How do I set my camera to Smart Hybrid mode:​

This mode is utilises both the IR and white LEDs built into your camera. It is useful as it allows you to keep your cameras to stay discreet in IR mode while there is no activity in your scene, and then switch to full colour when a person or vehicle is detected by putting white light on the scene, providing you with all of the additional information a colour image offers while also acting as a deterrent.

Here are the steps to enable this mode:
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How to Configure the Light Settings on Hikvision Cameras

How to Configure the Light Settings on Hikvision CamerasHow to Configure the Light Settings on Hikvision CamerasHow to Configure the Light Settings on Hikvision Cameras.

How do I set my camera to ‘IR only’ mode:​

This mode is recommended if you would like the camera to be as discreet as possible and your scene is dark at night, as the camera will use its IR LEDs all the time at night and then switch back to colour during the day, meaning the white light is never used.
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How do I set my camera to ‘ColorVu only’ mode:​

This is the opposite to IR mode, as the camera will turn on its white light at night and keep it constantly on, meaning that its IR is never used. This mode is ideal if you are not worried about the camera being discreet and prefer a colour picture 24/7.
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How do I set up events and email or push notifications on my Hikvision camera?

Video Analytics, or “VCA events”, are some of the most useful features available on a Hikvision camera. Using these will mean that your footage is analysed in real-time for any activity or abnormalities with your system that you would like to receive an alert for. The different events that are available currently (which ones are available varies which each model of camera) include:

This guide will cover the setup of three of the most popular event options:

Motion Detection – This is one of the first AI options that was introduced and will analyse your footage for any moving object in a specified part of your scene and can alert you as soon as it is detected. As it detects motion in its most basic sense, it uses less of a camera or NVR’s processing power than the other event options, meaning it is always available regardless of your video compression settings.

If you are not using a device with AcuSense then this option will give you the most false-positive alerts, as it offers the fewest ways for filtering out moving objects that you are not interested in, such as object size and the direction or duration of the motion.

Intrusion Detection – This is similar to motion detection in that it will alert you when a moving object is detected within a predefined “intrusion zone”. However, this is better if you want more control over when you are alerted as it will only notify you when a moving object enters the zone, rather than whenever movement occurs within it. This event type also allows you to specify the size of trigger objects, as well as how much of an object enters the zone and for how long before you are alerted.

Line Crossing Detection – This option is particularly useful for various entrances, boundaries, and roads, etc., as it allows you to draw a line in your scene so that you are notified when an object moves across that line. Importantly, you can specify the direction(s) of movement across the line on which you are notified. Like intrusion detection, you also have more control over the size of the trigger object and how much of it must cross the line.
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Note – Before starting, you will need to check that your Default Gateway and DNS Server are correctly set up in your device’s network parameters, as these need to be right in order for you to be sent email notifications. To check these, please see part 2.​

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Section 1: Setting up motion detection​

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Step 1:​

Connect to your device’s web browser interface by browsing for its IP address and log into it. If it is recording to an NVR, then connect to this, as this is where you should set your events from.​

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Step 2:​

Once you’re in, navigate to:​

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Configuration → Event → Basic Event → Motion​

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If you’re using an NVR, select your camera from the “Camera” dropdown.​

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Note – To set one of the other VCA event options, you’ll need to go to “Smart Event” rather than “Basic Event”, where you will be shown a list of tabs with all the other available events on your camera. ​

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Step 3:​

Tick the “Enable Motion Detection” box.​

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Step 4:​

Decide if you want to enable “Dynamic Analysis for Motion”. When this is turned on, green squares will show on anything that triggers motion detection in the camera’s feed, which can help with identifying exactly what has triggered the event.​

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Note – Cameras usually determine what is ‘motion’ in your scene by detecting pixel changes in the image, as a large amount of pixel change usually indicates movement. However, if there is lots of visible noise in your image due to gain control in low light, you will probably see a high number of false alerts on the camera. Using one of the more advanced event types, or the camera’s built-in LEDs to illuminate the scene, will help here. ​

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Step 5:​

Once you’re happy with the view of your scene, click on the hexagon or “Draw Area” button in “Area Settings”, which will allow you to use your mouse to draw the area within which you would like motion detection to be active.​

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On Easy IP 3.0 and earlier cameras, These areas will be indicated by a red grid or polygon that appears when you click on part of the scene.​

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The newer cameras will get you to draw one solid shape for each of your detection areas by left-clicking to set each point of that shape. When you have set all the points that you need, right-clicking will complete the shape and allow you to draw any others that you need.​

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To clear your zones, just click the cross or “Clear All” button.​

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Note – If you are not using an AcuSense camera or NVR, then you should make sure that the edges of your detection zones are not on top of anywhere that is likely to see a lot of movement, shadows, or reflections (e.g. roads, foliage, windows or the sky), to mitigate the number of false triggers. ​

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Step 6:​

If you’re using an EasyIP 4.0 camera, draw any more detection zones that you need by repeating step 5 above.​

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Step 7:​

Adjust the “Sensitivity” bar if you need, which determines how sensitive the detection is to pixel changes. The higher the sensitivity, the more easily motion detection is triggered, meaning you will receive more alerts as a result.​

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A good starting point for the sensitivity is 60, but you will likely need to tweak this yourself over time to identify the optimum setting for your scene.​

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If there is lots of activity in your scene, then avoid setting the sensitivity too high so that you don’t receive lots of false-positive triggers.​

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Note – In the case of Line Crossing and Intrusion Detection, the sensitivity setting refers to the amount of an object that is needed to cross the line, or enter the box that you’ve drawn, before the event is triggered. ​

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Step 8:​

If you’re using AcuSense features, then use the “Detection Target” boxes to specify what you want to trigger the event. You can select both “Human” and “Vehicle” here if you are interested in both.​

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Step 9:​

Click “Save” at this point so that you don’t lose these settings. ​

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You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

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Please refer to sections 4 and 5 below for instructions on how to set these things.​

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Section 2: Setting up line crossing detection​

Step 1:​

In a web browser, go to:​

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Configuration → Event → Smart Event → Line Crossing Detection​

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If you’re using an NVR, select your camera from the dropdown at the top of the page.​

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Step 2:​

Tick the “Enable Line Crossing Detection” box.​

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Step 3:​

Click on the line button or “Draw Area” to draw your line on the video feed – you can move, rotate or resize however you like. ​

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Step 4:​

Set your maximum and minimum target sizes by clicking the size filter buttons, and drawing these on the camera preview.​

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Anything that crosses your line and is smaller than your minimum box, or larger than the maximum box, at the point of the line, will not trigger the event.​

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You should use objects or vehicles in the scene to guide you here. For example, I have set the minimum target size to be slightly smaller than any car that’s near where I’ll draw my line, and the maximum to be slightly larger than a large HGV.​

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Note – It doesn’t matter where boxes are on the feed. Also, these boxes will only be visible on this event page, and will not show up on your footage in the live view or playback pages. ​

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Step 5:​

If you’re using an AcuSense camera or NVR, then specify the “target(s)” that you would like to trigger the event by ticking the box. There is no issue with ticking both “Human” and “Vehicle” here. ​

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Step 6:​

Specify your “Direction”, which refers to the direction from which an object much cross your line to trigger the event. The different options available are explained beneath:​

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A<->B – Any object crossing from either direction will trigger​

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A->B – Any object crossing from side “A” to side “B” will trigger (In this case, from left to right)​

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A<-B – Any object crossing from “B” to “A” will trigger (In this case, from right to left)​

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Step 7:​

Adjust the sensitivity bar to suit your needs. Setting this high will reduce the amount of an object that is needed to cross your line before this is triggered. This will, of course, result in more triggers. As the optimum setting here depends on how busy your scene is, we recommend starting at 60 and then adjusting the bar over time until you find the best results. ​

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Step 8:​

Use the “Line” dropdown to select and draw any more lines, repeating steps 2-8 above.​

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Step 9:​

Click “Save” at this point so that you don’t lose these settings. ​

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You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

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Please refer to sections 4 and 5 below for instructions on how to set these things.​

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Section 3: Setting up intrusion detection​

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Step 1:​

In a web browser, go to:​

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Configuration → Event → Smart Event → Intrusion Detection​

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If connected to an NVR, select your camera from the dropdown at the top of the page.​

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Step 2:​

Tick the “Enable Intrusion Detection” box.​

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Step 3:​

Click on “Draw Area” to draw your intrusion zone (or “Detection Area”) on the video feed, which can be a 3 or 4 sided shape. Left-click on the camera preview to set each of these points. Once your zone is drawn, you can still move each of the points to change the shape to better fit your area of interest.​

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Note – If the edges of your zone are very close to a road, foliage, or anywhere that is likely to see lots of movement, then you will likely see a number of false-positive alerts. This is because any movement on these lines can trigger the event. If you can, you should allow for a bit of a gap between these parts of the scene and your intrusion zone. ​

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Step 4:​

Set your maximum and minimum target sizes by clicking the “Size Filter” buttons, and drawing these on the live camera feed above.​

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Anything that enters your configured intrusion detection zone and is smaller than your “Min” box, or larger than the “Max” box, will not trigger the event.​

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You should use objects or vehicles in the scene to guide you here. For example, I have set the minimum target size to be smaller than the smallest person I’d expect to see in that part of the scene, and the maximum to comfortably cover a very tall person.​

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Note – It doesn’t matter where boxes are on the feed. Also, these boxes will only be visible on this event page, and will not show up on your footage in the live view or playback pages. ​

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Step 5:​

If you’re using an AcuSense camera or NVR, then specify the “target(s)” that you would like to trigger the event by ticking the relevant box. There is no issue with ticking both “Human” and “Vehicle” here.​

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Step 6:​

Now, adjust the “Threshold” bar as you need. This can be set between 1 and 10 seconds and refers to how long an object needs to be within your intrusion zone before triggering the event. For example, setting this to “0” will mean that the event is triggered as soon as a valid target enters your zone.​

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Step 7:​

Adjust the sensitivity bar to suit your needs. Setting this high will reduce the amount of an object that is needed to enter your zone before the event is triggered. This will, of course, result in more triggers. As the optimum setting here depends on how busy your scene is, we recommend setting this to 60 and then adjusting the bar over time until you find the best results.​

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Step 8:​

Use the “Region” dropdown to select and draw any more intrusion zones, repeating steps 2-6 above.​

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Step 9:​

Click on the “Arming Schedule” tab and set this by filling in the hours you want the event to be enabled for in blue.​

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Note – Please see section [1] step 9 above for a more detailed explanation on how to set your arming schedule. ​

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Step 10:​

Click “Save” at this point so that you don’t lose these settings. ​

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You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

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Please refer to sections 4 and 5 below for instructions on how to set these things.​

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Section 4: Setting the Arming Schedule for your events​

Now that you have set your “Area Settings”, click on the “Arming Schedule” tab to set when the event will be active.

This will bring up a timeline with the week broken up into days and hours – depending on the device that you are using, it might look different to the grid below. If a period is filled in blue then the event will be active (or “armed”) for that hour; If the period is white, the event will be off.

Use your mouse to draw up the weekly Arming Schedule that suits. You can also use the popup box that appears when you click on any blue period to finely adjust the start arming times:
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Clicking on the “Erase” button and then a blue period will allow you to clear the arming:
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When you’re happy with this schedule, click “Save”.

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Section 5: Setting up email & push notifications for your events​

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Click on the Linkage Method tab on the event’s page (shown above), which is where you will set up your email notifications, as well as other alert types.​

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The different options are explained below:​

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Audible Warning: This will cause the NVR / browser to bleep when on event triggers.​

Send Email: This will set the NVR to email you on event triggers, with a screenshot of the camera’s view at the time.​

Notify Surveillance Centre: This refers to Hik-Connect and needs to be activated in order to receive push notifications in Hik-Connect.​

Full Screen Monitoring: This will get the NVR to automatically throw up a camera’s live feed in full screen during a trigger for an event set on that camera.​

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To enable Hik-Connect push notifications:​

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To set up push notifications, you need to make sure that Notify Surveillance Centre is ticked as a “Linkage Method”.​

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You also need to make sure that push notifications are enabled for Hik-Connect in your phone’s settings. To enable them via the app, go to:​

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More → Settings → Enable Push Notification​

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How to set up a Hikvision CCTV system

Setting up a Hikvision CCTV to ensure it’s working properly is relatively complex – making sure all parts are set-up correctly.

This is a guide as to how best set-up a CCTV system, including the most important parts:

If you follow these 3 main rules then your Hikvision CCTV system should be up and working well 😉

How to Add IP cameras to Hikvision CCTV system

There are x4 different ways to add a camera to a Hikvision NVR CCTV recorder:

How to add IP Cameras Manually

Before you can view live video or record video files, you must add the network cameras to the device’s connection list.

Before You Start

Ensure the network connection is valid and the IP camera has been activated.

Step 1 Click [CAMERA ICON] on the main menu bar to enter the Camera Management interface.

Step 2 Click the Custom Add tab on the title bar to enter the Add IP Camera interface.

Step 3 Input the IP address, protocol, management port, and other information.

Step 4 Enter the IP camera’s login user name and password.

Step 5 Click Add to finish adding the IP camera.

Step 6 (Optional) Click Continue to Add to add additional IP cameras.

How to Automatically add Searched Online IP Cameras

Step 1 On the Camera Management interface, click the Online Device panel to expand the Online Device interface.

Step 2 Select the automatically searched online devices.

Step 3 Click Add.

Note: If the IP camera you wish to add has not been activated, activate it from the IP camera list on the camera management interface.

How to add PoE Cameras to a CCTV system

The PoE interfaces enable the device system to pass electrical power safely, along with data, on Ethernet cabling to the connected PoE cameras. The number of PoE cameras supported varies by device model. If you disable the PoE interface, you can connect to online network cameras. Also, the PoE interface supports the Plug-and-Play function. For example, for DS-7608NI-I2/8P, to connect six network cameras via PoE interfaces and two online cameras, disable two PoE interfaces in the Edit IP Camera menu. Follow the steps to add network cameras for devices that support the PoE function.

How to add PoE Cameras to a CCTV system

Step 1 Connect PoE cameras to the device’s PoE ports with network cables.

Step 2 Go to Camera > Camera > IP Camera to view camera images and information.

How to add Non-PoE IP Cameras

You can disable the PoE interface by selecting manual while the current channel can be used as a normal channel and the parameters can also be edited.

Step 1 Go to Camera > Camera > IP Camera.

Step 2 Position the cursor on a window with no linked IP camera and click (……….)

Step 3 Set Adding Method to Manual. • Plug-and-Play: The camera is physically connected to the PoE interface. Its parameters cannot be edited. You can go to System > Network > TCP/IP to change the IP address of the PoE port. • Manual: Add IP camera without a physical connection, via the network.

Step 4 Enter the IP address, the user name, and password of administrator manually.

Step 5 Click OK.

How to configure PoE Interfaces

When long-distance PoE transmission (100 to 300 m) is required, enable long distance mode for the PoE channel.

Step 1 Go to Camera > Camera > PoE Settings.

Step 2 Enable or disable long network cable mode by selecting Long Distance or Short Distance radio.

• Long Distance: Long-distance (100 to 300 meters) network transmissions via PoE interface.

• Short Distance: Short-distance (<100 meters) network transmission via PoE interface.

Note: The PoE ports are enabled with the short distance mode by default. The bandwidth of an IP camera connected to the PoE via long network cable (100 to 300 meters) cannot exceed 6 MP. The allowed maximum long network cable may be less than 300 meters, depending on IP camera model and cable materials. When the transmission distance reaches 100 to 250 meters, you must use CAT-5E or CAT-6 network cable to connect with the PoE interface. When the transmission distance reaches 250 to 300 meters, you must use CAT-6 network cable to connect with the PoE interface. Refer to Appendix Error! Reference source not found.Error! Reference source not found. for the list of IP cameras.

Step 3 Click Apply.

How to configure cameras with a customised Protocols on a CCTV system

To connect the network cameras that are not configured with the standard protocols, you can configure customised protocols for them. The system provides 16 customised protocols.

Step 1 Click Protocol at the top taskbar to enter the protocol management interface.

Step 2 Select the protocol type of transmission and choose the transfer protocols.

Type: The network camera adopting custom protocols must support getting streams through standard RTSP.

Path: Contact the network camera manufacturer to consult the URL (uniform resource locator) for getting main stream and sub-stream. The format of the URL is: [Type]://[IP Address of the network camera]:[Port]/[Path]. Example: rtsp://192.168.1.55:554/ch1/main/av_stream.

Note: The protocol type and the transfer protocols must be supported by the connected IP camera. After adding the customised protocols, the protocol name will be listed in the drop-down list.

How to change camera settings on a Hikvision CCTV camera

How to configure OSD Settings

You can configure the OSD (On-screen Display) settings for the camera, including date/time, camera name, etc.

Step 1 Go to Camera > Display.

Step 2 Select the camera from the drop-down list.

Step 3 Edit the name in the Camera Name text field.

Step 4 Check the Display Name, Display Date, and Display Week checkbox(es) to show the information on the image.

Step 5 Set the date format, time format, and display mode.

OSD Configuration Interface

Step 6 Use the mouse to click and drag the text frame on the preview window to adjust the OSD position.

Step 7 Click Apply to apply the settings.

How to configure the Privacy Mask

The privacy mask protects personal privacy by concealing parts of the image from view or recording with a masked area.

Step 1 Go to Camera > Privacy Mask

Step 2 Select the camera on which to set the privacy mask.

Step 3 Click the Enable checkbox to enable this feature.

Step 4 Use the mouse to draw a zone on the window. The zones will be marked by different frame colours.

Privacy Mask Settings Interface

Note Up to four privacy masks zones can be configured and the size of each area can be adjusted. Clear the configured privacy mask zones on the window by clicking the corresponding Clear Zone 1-4 icons on the right of the window, or click Clear All to clear all zones.

Step 5 Click Apply to save the settings.

How to configure video Parameters

You can customise the image parameters including the brightness, contrast, and saturation for the Live View and recording effect.

Step 1 Go to Camera > Display.

Step 2 Select a camera from the drop-down list.

Step 3 Adjust the slider or click on the up/down arrow to set the value of the brightness, contrast, or saturation.

Step 4 Click Apply to save the settings.

How to configure the Day/Night Switch

Step 1 The camera can be set to day, night, or auto switch mode according to the surrounding illumination conditions.

Step 2 Go to Camera > Display.

Step 3 Select the camera from the drop-down list.

Step 4 Set the day/night switch mode to Day, Night, Auto, or Auto-Switch. Auto: The camera automatically switches between day mode and night mode according to the illumination. The sensitivity ranges from 0 to 7, and higher sensitivity more easily triggers the mode switch. The switch time refers to the interval between the day/night switch. You can set it from five sec to 120 sec. Auto-Switch: The camera switches the day mode and the night mode according to the start time and end time you set.

Step 5 Click Apply to save the settings.

How to configure other camera parameters

For a connected camera, you can configure the camera parameters including the exposure mode, backlight, and image enhancement.

Step 1 Go to Camera > Display.

Step 2 Select a camera from the drop-down list.

Step 3 Configure the camera parameters.

Step 4 Click Apply to save the settings.

How to view CCTV via Hikvision app – IVMS 4500

Step 1 Download App Download the free HikVison iVMS- 4500 lite app from Google play store OR the Apple app store. This app works well with Android and Apple phones and tablets. The app is available for windows phones but we have mixed success with windows phones. Note: If you are downloading it to a tablet like the iPad choose the iVMS-4500 HD option The HD version has slightly different screens to those shown. (This guide only refers to the iVMS 4500 lite version ONLY).

Step 2 Open Menu Open the app and tap the menu button which is the 3 small lines inside the circle on the top left.

Step 3 Press devices A menu list will appear chose ‘Devices’.

Step 4 Add a new device A list of devices will appear. If this is the first time that you have used the app a preconfigured ‘demo’ device will appear. To add your own device by pressing the + sign at the top right.

Step 5 Add device details Enter your devices remote details as below. Alias: Enter a name for your device. Register Mode: IP/Domain Address: amco”yourmonitoringnumber” .ddns.net (without the quote marks) For example:amco7865.ddns.net Username: admin Password: (Your PW) Then press the save button at the top right. Your device details will now be verified.

Step 6 Start Live view After a few seconds you see a start live view button appear at the bottom of the screen, press it to start viewing your cameras. If start live view does not appear, check your settings and make sure if you are at home that you are on 4G/another WIFI AP than your home WIFI. As this is a remote connection. It will not work when you’re at home unless you connect via 4G.

This FAQ deals with one of our most common questions.

“I’ve just bought a Hikvision IP kit from you – what do I do?”

What you need:

Steps:

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How to Setup Email Notifications via Gmail

Prerequisites

• A Gmail account
• An email address to send the notifications to
• A Dahua NVR

Video Instructions

Coming Soon

Read More :

1. Bosch BVMS Lite Operation manual
2. HIP2P Client Setup Manual
3. Night Owl X CMS Installation Setup

Step by Step Instructions

1. Log into the web interface of the NVR
Then select Setting at the top left
Select Network from the drop-down

2. Select Email from the list on the left

3. Check the box next to Enable
Input the following information into these fields:

• SMTP Server: smtp.gmail.com
• Port: 587
• Username: [Your Gmail email address]
• Sender: [Your Gmail email address]

4. Open a web browser and log into your Gmail account
Click the Account icon at the top right
Select Manage your Google Account

5. Select Security from the list on the left
If 2-Step Verification is already setup on your account, you will see it listed as “On”. If that is the case, skip to Step 7.
If 2-Step Verification is off, click the arrow to the right of 2-Step Verification under “Signing in to Google”

6. Select Get Started and then follow through all the steps to setup 2-Step Verification for your Gmail account

7. 2-Step Verification should now show “On” under “Signing in to Google”
Select the arrow to the right of App passwords

8. Click on Select app
Then select Mail from the drop-down

9. Click on Select device
Then select Other (Custom name) from the drop-down

10. Click on the field and type in “Dahua NVR” or another name that will help you associate this password with your NVR
Then select Generate

11. You will see a unique password that was generated for use with your NVR
Note this password for use in the next step

12. Go back to your NVR’s web interface, where you left off in Step 3
Enter the password that you got from Step 11 in the Password field

13. Make sure TLS is selected for Encryption Type if it is not already

14. Enter the email address you want to send these notifications to next to Receiver and then press the + button to the right
(The reciever email address(es) can be the same as the sending address or different)
Repeat this process for all email addresses you want notifications sent to

15. Enter the amount of seconds you want between each email notification in the field next to Sending Interval
If you want to recieve emails to verify the email notification system is still working, check the box next to Health Mail and enter how often you want those emails in the field next to Sending Interval

16. Click Apply at the bottom right to save your changes
Press the Test button on the bottom left to test notifications with the information you entered above
If the test is successful you will see a message at the top that says “Test succeded” and you will recieve a test email
If it says “Test Failed”, check all the information you entered above

How To: Set Up Email Notifications On A Hikvision Recorder

Purpose: The system can be configured to send an Email notification to all designated users if an alarm event is detected, etc., an alarm or motion event is detected or the administrator password is changed.

Before configuring the Email settings on your Hikvision camera or CCTV system, the NVR must be connected to a local area network (LAN)that maintains an SMTP mail server. The network must also be connected to either an intranet or the Internet depending on the location of the e-mail accounts to which you want to send notification.

Step:1. Enter the Network Settings interface. Menu >Configuration> Network

Step:2. Set the IPv4 Address, IPv4 Subnet Mask, IPv4 Gateway and the Preferred DNS Server in the Network Settings menu, as shown in Figure 1.1.

3. Click to apply save the settings.

4. Select the Email tab to enter the Email Settings interface.

5. Configure the following Email settings:

Enable Server Authentication (optional): Check the checkbox to enable the server authentication feature.

User Name: The user account of sender’s Email for SMTP server authentication

Password: The password of sender’s Email for SMTP server authentication.

SMTP Server: The SMTP Server IP address or host name (e.g., smtp.263xmail.com).

SMTP Port No: The SMTP port. The default TCP/IP port used for SMTP is 25.

Enable SSL (optional): Click the checkbox to enable SSL if required by the SMTP server.

Sender: The name of sender.

Sender’s Address: The Email address of sender.

Select Receivers: Select the receiver. Up to 3 receivers can be configured.

Receiver: The name of user to be notified.

Receiver’s Address: The Email address of user to be notified.

Enable Attached Pictures: Check the checkbox of Enable Attached Picture if you want tosend email with attached alarm images. The interval is the time of two adjacent alarm images.

You can also set SMTP port and enable SSL here.

Interval: The interval refers to the time between two actions of sending attached pictures

E-mail Test: Sends a test message to verify that the SMTP server can be reached.6. Click button to save the Email settings.7. You can click to test whether your Email settings work.

As of the 30th May 2022, Google has removed the support for use of third-party apps or devices which can use your Gmail address using only your normal username and password.

Google’s statement about it is here:

As CCTV equipment is a third-party device, you will have probably found that email notifications are no longer being sent from your Gmail account because of this.

If you were previously using a Gmail account for your email notifications, then there are a couple of options to get your notifications working again.

How to Configure Gmail for Device Notifications

Read More :

1. How do I use Internet Explorer mode in Microsoft Edge
2. Dahua Password Reset Instructions
3. Milesight VMS Enterprise Setup Guide

Option 1:​

Option 2:​

To use a Gmail account to send you CCTV equipment’s email notifications, you now need to set up a unique third-party app password for it. Most other email providers still allow third-party apps or devices to use your account with your normal password for it, but Google no longer permits this as a new security feature.

It’s a relatively simple thing to set up in your Google account settings, which the steps below explain.

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Step 1:​

Go to your Google Account and click Security in the left-hand pane.​

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Step 2:​

In the Signing in to Google section, turn on 2-Step Verification if you haven’t already by clicking on it and following the on-screen instructions.​

Step 3:​

Follow the on-screen instructions to enable 2-Step verification.​

Step 4:​

You should now see App passwords underneath 2-Step Verification, click on this.​

Step 5:​

Enter the password for your Google account when prompted.​

Step 6:​

Select Other (Custom name) in the Select app dropdown, set a name to identify the app password by, and then click GENERATE.​

Step 7:​

You will be shown the unique 16-letter password that Google has created for your device.​

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You will only need to enter this in your NVR’s email settings, so copy this, but keep the page open for now in case you need to refer back to it.​

Step 8:​

Connect to your CCTV camera or recorder in a web browser, paste / enter the new password, and save the changes.​

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You will normally be asked for a username too, which is just your email address.​

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The Gmail SMTP server is smtp.gmail.com, and the use-IP sender SMTP port is 465 (for SSL encryption) and 587 (for TLS encryption) – if you are not given the option to use either SSL or TLS, then both port numbers should work fine.​

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For example, if you are setting up email notifications to be sent from a Hikvision device, navigate to:​

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Configuration → Network → Advanced Configuration → Email​

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Then, complete the settings as explained above, but also specify which email addresses you would like to receive the notifications.​

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Use the option to send a test email if you have it, this should arrive in your Gmail inbox if your new password and settings are accepted.​

Step 9:​

That’s it – your new app password is working and allowing your CCTV device to send emails via Gmail.​

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You can find a record of all of the passwords that you’ve created in the App passwords section of your Google account’s Security settings.​

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However, you will not be able to see the password itself again, so if you need to enter this again on your CCTV camera or recorder then you will need to delete the existing password and create a new one here.​

Now this is where the decision to turn on 24/7 scheduled recording to the microSD card paid dividends. I could now correlate everu Alarm event log entry with the recorded video using the log entry time. Even better, because I turned “Rules” on, all detection stuff was also on the images:

And the video which triggerd them:

So that categorically proved Intrusion Detection was working, and working very nicely. So there must be something else causing the abscense of notification emails…

After feeding all this back to Kyle – there was lot more being testeed which didn’t add anything other “it’s not that” – he came back with further suggestions relating us the video being recorded by our Foscam FN3109H NVR via ONVIF. Just in case the NVR is trying to fiddle with the camera’s configuration in ways it is not supposed to, not being a Hikviison NVR. A perfectly sound suggestion and one which could only be eliminated by testing. So I did.

Without putting all the “gory” detais up this was done first by removing the camera feed from the NVR and disabling ONVIF on the camera (under Intergration Protocols). No change withe the emails.

Just to be sure, and because I started out with a “less than standard” configuration, I did a full factory reset on the camera and configured it just enough so tha it SHOULD generate emails without anything else being done. Not port changes, no main and sub stream changes, no ONIVIF no anything other the minimum.

No emails…. Hmmm

Correctio no emails EXCEPT the test emails. They always came through our Outlook.com mail account setup for the CCTV system to send notifications out through.

Since that “minimal change” configuration test didn’t result in any change in the emails, I reconfigured it back to our “desired” configuration with LOADS of stuff changed. No emails, but we had eveything else working includig our existing NVR happily recording!

The side benefit of doing this was that through the NVR’s web interfaece – which is accessible remotely through our firewall – we can happily monitor all 8 cameras simultaenously using the NVRs 9-up view. We can also, do the usual such pick a single camera stream, make it full screen. digitally zoom in and out etc. All done just by logging into the NVR.

That was just over a week ago and a few well deserved days off work…

The site is already equipped with a 7 camera plus NVR Foscam system which has been working reasonably well for the past 3+ years. It started out with 4 cameras (and 9 channel NVR) and has grown as the site has been developed. There was no point going for anything more “up market” to begin with as for a long time it was limited to standard ADSL (it only had EO phone lines – 20 of them). That was resolved at the start of this year when we managed to persuade BT Openreach to re-route the copper for one of the lines the nearest FTTC cabinet. It now has full 80/20 FTTC and gives virtually max speed for 80/20.

That now all works great, complete with 24-hour recording, live remote monitoring through the firewall to the NVR (and via VPN for network access) and email notificaitons. Even added an Axis C1310-E with both recorded annoucements (triggered via the web UI) and live “Oi you!” via peer2peer SIP.

Being an outdoor site, basic motion detection can generate a storm of emails, especially during bad weather. The primary reason for looking at doing a gradual uprade from Foscam to Hikvision for Acusense. Checked with Hikvision UK before buying to check that all the smart stuff is done “in camera” and not depenant on the NVR. Essential at this stage. At the moment we just need the camera to send email notifications when it detects “human” activity via Smart Events.

The DS-2CD2146G2-ISU arrived last Monday and didn’t take long to get it up and running on the local LAN on site via PoE. Even managed to get the Foscam NVR to do the video recording via ONVIF – after tweaking the main and substream video settings to match the FI9961EP Foscams, enabling ONVIF in the Intergration settings and setting up an ONVIF user.

Have done all the network settings in line with rest of the system (fixed IP, changed the default ports used for HTTP, HTTPS and ONVIF. All well and good. It gets the time via NTP and so DNS resolution is working.

Couldn’t get past “Failed” when testing the email settings until I upgraded the firmware from the 2018 it came installed to the current release:

After doing that emails worked and could send test emails.

Event notifications, however, have proven very difficult. So far I’ve only managed to get it to send one email (with attached pic) for via “Scene Change”. And that was triggered when it switched from day to night vision. So it CAN send emails with attached pics.

What I really want to get working is Intrusion Detection.

As far as I can this should be a matter of setting up the dectection zones, min and max target sizes, enabling it, ensuring scheduling is set and linking it to send emails.

I turned on “Rules” so I can see what it is doing in the live view and it appears to detect targets – boxes going red etc.

Does it log anything in the logs? NO
Does it send any emails? NO.

I’m at a complete loss as to figure out why.

Just in case it might have been one of those weird settings issues that sometimes happen after a significant firmware upgrade (as I had with the C1310-E), I’ve this morning done a full “Restore Defaults” and reconfigured everything from scratch. No change.

Any suggestions would be much appreciated.

George

*** Update ***

Just had a really good chat with one of the (extremely helpful) guys at Use-IP and most likely down to the fact that because the camera is operating “stand-alone”, i.e. not hooked up to a Hikvision NVR for event management, it needs local storage (micro SD card) for them to work properly. Also goes a long way to explain the lack of event log entries.

I shall put in a 16GB card (it isn’t doing video recording on it, just events) and see how I get on.

Firstly, your device will need to be running recent / the latest available firmware.

We have only yesterday seen the first reference to this feature in the brief notes to the latest firmware for the -I Series NVRs:
Latest HikVision Firmware for -I NVRs – new V4.1.65 (76XX, 77XX, 96XX NI-I)
e.g. it should work with -I Series NVRs running firmware V4.1.65 or newer

However, we noted that in the videos below they demonstrate it working with older firmware, showing the previous GUI 3 on a connected monitor, and also shown with a 7108 DVR running firmware V3.4.89 (released 16th September 2018).

And, PLEASE NOTE you need to make preparations in advance for the day you forget your password.
e.g. set a ‘Reserved email address’ to which a reset code can be sent when needed.
Cometh the day you don’t know your password, you will not then be able to login and set a reserved email address.

Our advice, don’t forget your password – in fact, do what we do and use a service such as LastPass to manage ALL your passwords!
[that link earns us 1 month free if you sign-up – about $2; all the team at use-IP have used LastPass for years!]

And finally, because this thread will get loads of traffic from people who have forgotten their password and are stuck, we at use-IP Ltd can only assist you in resetting your password IF YOU PURCHASED YOUR HIKVISION EQUIPMENT FROM US.

Quick Guide

1. Finding the Latest Hikvision Firmware
2. Safire Control Center Setup Guide
3. SmartPSS Installation and User guide

Hikvision Password Reset

I can’t help but think that a slicker / easier solution could have been implemented – please don’t shoot the messenger.

I can say that lost/forgotten passwords for Hikvision devices is a huge problem; requests to us from strangers worldwide is a new form of spam – at least ten per day!!

If you take nothing else away from watching the below videos please just realise what a PITA it is when you do lose/forget your password and please use a service such as LastPass mentioned above to remember all your passwords AND use the tools therein to improve your security everywhere you login.

How to Do A Self-Service Password Reset on a Hikvision DVR or NVR via GUI 4.0
e.g. using a direct-connected monitor

How to Do A Self-Service Password Reset on Hikvision Device Web GUI
e.g. using a browser

How to Reset Hikvision Device Password via Hik Connect App
e.g. using your mobile phone or tablet – you’ll also need a monitor connected to your NVR, as you’ll be asked by the App to scan a QR code on it
I just realised that in this video they are not using GUI 4.0 – which implies it may work with older / other firmware?

How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool

(IMPORTANT – We will only perform password resets for customers who bought the device they are resetting from us – use-IP Ltd – If you didn’t buy from us you will have to send your reset file to the company you did buy from)

Cybersecurity is a big issue for IP manufacturers at the moment and a key element of cybersecurity is the password and the resetting process, so in this guide we are going to take you through Hikvision’s secure process for resetting the password of your camera/NVR using the SADP Tool.

The process only takes 5 steps but will take quite a bit of time as emails have to be sent and received to complete the process, but we will talk more about this later in the guide, for now, lets start with:

Step 1: Open SADP and select the camera/NVR you want to reset by ticking the box next to the device on the left side of the list and then click the Forgot Password link at the bottom of the pop-out tab on the right of the SADP window.

Step 2: Click the Export button on the pop-up to export the reset file and then select a folder to save the file to that is easy to find

(IMPORTANT: Once you have exported the reset file the camera/NVR you are resetting must remain powered ON until the reset is complete)​

Step 3: Open your emails and attach the reset file to a new email, send this file along with the information listed below to info@use-ip.co.uk — (We will only perform password resets for customers who bought the device they are resetting from us – use-IP Ltd – If you didn’t buy from us you will have to send your reset file to the company you did buy from)

After sending the file to us we will confirm you have bought from us and then pass the file on to Hikvision tech support who will then send a reset file to change the password, which we will then email back to you. This series of communications with Hikvision can take up to 24 hours, but often Hikvision support respond much quicker than that

Step 4: Download & save the new reset file from the email you received from us to an easy-to-find folder (we would recommend the same folder as the original exported file)

Step 5: Open SADP and return to the export pop-up from before, this time you will want to go to step 2 and tick the Import File box, then click the folder icon and find the reset file we just sent you, open it so file route appears in the box like below, finally enter the new password twice and then click Confirm

After clicking confirm a box should appear with a green tick and the words Reset Password Succeeded

With the password reset you can now open an Internet Explorer browser, search the IP address of the device and log in using the new password, once in you can then proceed to do what you like with the device (we would recommend checking your Firmware is up to date before you do anything else)

If you need more help with this process then watch our How To… video below:

Hikvision’s SADP utility for 32-bit Mac users

Updated 4th April 2019 to clarify that there are 32/64-bit versions of this SADP utility for Macs.

Hikvision have just launched a new Apple Mac version (V3.0.0.3) of their SADP software, you can download it from their portal here:
HIKVISION UK PORTAL

It looks and functions just the same as the Windows version.
Great to see this, as it will be very helpful for Mac owners to have access to a Mac version of this basic Hikvision utility.

Mac-users you may now wish to read our post on everything you need to know about SADP.
And, how to reset the password of your Hikvision camera or NVR using SADP.

The user manual for SADP is attached.

Please note this version of the tool is for Mac users with 32-bit machines.
There is an alternative version for 64-bit machines – please see this post:
Hikvision’s SADP utility for 64-bit Mac users (V3.0.0.3)