By downloading the firmware from this web page you are agreeing to Hikvision’s Software User License Agreement. Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor, they may not be compatible with the North American region’s firmware and are considered to be “gray market” product. If your camera has “CH” in the serial number, you are most likely using a “gray market” product. 

Updating the firmware from this site can lead to several complications in those cameras, up to and including camera failure.  Restoring a “gray market” product to its original condition is a factory process and will result in a Chinese interface. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at cust.usa@hikvision.com.

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Upgrade Device Firmware

For a device added via IP/Domain, its new version can be detected by the Mobile Client. Once detected, you can upgrade the device to its latest version.

1.Enter the Device Information page.

• On the device list page, if the page is in the list mode, swipe the device name to the left and tap .

• On the device list page, If the page is in thumbnail mode, tap the device name or tap .

• On the Live View page. Tap  and then tap Settings.

Note:

For details about how to enter the Live View page, see Start and Stop Live View.

2.Tap  > Device Version to enter the Device Version page.

3.Tap Upgrade and then tap UPGRADE on the pop-up window.

The Mobile Client will download the upgrade file first and then start upgrading the device.

Note:

You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected. For details, see Auto-Download Upgrade File.

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UPDATING FIRMWARE

Hikvision regularly updates the firmware in our products to resolve potential issues and keep your system running smoothly. Below, you can find guidance on how to update your system accordingly.

Updating Hikvision IP Camera Firmware

To upgrade the firmware of a Hikvision IP camera, please follow the steps below:

Click here to see a video tutorial of the above steps.

Upgrading Hikvision DVR/NVR Firmware

To upgrade the firmware of a Hikvision DVR or NVR, please follow the steps below:

How do I get Firmware Updates for my Hikvision Gear?

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/

Use the search bar to try and find your product. Firmware updates are usually available on the product page.

IF YOU BOUGHT EQUIPMENT FROM US:

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

If you didn’t buy equipment from us, please contact the people who you bought the equipment from.

How to Upgrade Camera Firmware via Hikvision NVR

This Video shows you how to upgrade your Camera firmware from the NVR.

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/Support/Downloads/Firmware/IPC

NOTE this is only for IPC.

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

Lates Hikvision Firmwares 2024

How do I update Hikvision firmware remotely for my TetherX installation?

If your system was installed by one of our security installation partners please contact them to update your cameras. If you would like to update your Hikvision devices yourself please follow the guide below.
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The actual upgrade will take up to 10 minutes and the device will automatically reboot at the end of the upgrade process.
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This video from Hikvision Technical Support shows the upgrade process:

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Click here to see a video tutorial of the above steps.

00 Temperature Screening-2020-07-10

01 Density Control-2020-07-10

02 Mask Detection-2020-07-17

03 Front Ends-2020-12-02 

04 Back Ends-2023-03-15

Access Control & Video Intercom-2020-12-02

Accessaries-2021-12-01

Alarm-2023-06-21 

ANPR & Speed Radar Display-2023-07-10

Dell image-2022-12-12

Mobile-2023-07-03 

Paxton related materials-2023-05-26

Portable Series-2024-02-06 

Thermal-2023-07-07 

Transmission & Display-2022-12-16

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DVR-2023-08-11 

IPC-2021-11-04 

NVR-2021-11-26 

PTZ-2021-09-23 

fw and model list.xlsx10.27KB2019-04-09

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Hikvision Firmware Download –
Intelligent Traffic Products

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Hikvision Firmware Download –
Access Control Products

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Devices can be added to Hik-ProConnect through P2P and IP/Domain. This document will introduce them in detail.

1. How to Visit Hik-ProConnect
2. Download Hik-ProConnect App

Installers can download and install the latest version of the Hik-ProConnect APP by visiting the Hikvision APP Store appstore. hikvision. com.

1. Hik-ProConnect Portal

Installers can directly access the Hik-ProConnect portal on the PC side. The web page addresses of various countries are as follows:

Russia: https://hik-proconnectru.com

Others : https://hik-proconnect.com

Read Next :

1. How to Reset Password Hikvision
2. Finding the Latest Hikvision Firmware
3. Hikvision Password Reset Do It Yourself

1. Register and log in to the Hik-ProConnect account

Installers can register their Hik-ProConnect account through the Hik-ProConnect APP or portal according to the prompts, and then add devices.

1. Add Device through P2P

Preparation

1. Upgrade your device to the latest version that supports Hik-Connect.
2. Enable the Hik-Connect function on the device side and keep it online.

The path is Configuration-Network-Advanced Settings-Platform Access. For platform access mode, select Hik-Connect or Cloud P2P (the display of different devices may be different), and set the verification code for device addition.

Note: Some devices may not allow user-defined verification code. Users can view it in the device label. If there is no verification code in the label, the device verification code is ABCDEF. Since ABCDEF is not alowed as the verification code in the current service, please contact the technical support for processing before using this kind of device

Adding Steps

1. Complete the above preparations and create a new Site.

1. Add a device by scanning the device QR code or manually entering the device serial number.

(a) Scan QR code.

(b) Enter the device seriel number.

Hik-Connect (P2P)

How to get the device serial number and verification code? View

1. Enter the verification code set in Preparation, and click Add.

< Hik-Connect (P2P) •••

Serial No.

Verification Code

How to get the device serial number and verification code? View

< Hik-Connect (P2P)

Serial No.

Verification Code

Add

How to get the device serial number and verification code? View

Firmware compatibility test completed.

Add

4. Complete adding.

5. After adding the device to the site, deliver the site and device to the Hik-Connect account of the end user and apply permission from end user.

< Invite Site Owner

Device ARC Service Exception

DS-2CD20…34644411)

• Online

Email Phone Number

Enter Email Account of Hik-Connect

Enter email.

O Allow Me to Disable Hik-Connect Service (?)

Apply for Permission

Site Information Management

Configuration >

Live View >

Playback >

Remarks

Enter the remarks.

Add Device

Enable Hik-Connect DDNS

If you add a device to Hik-ProConnect, you will be prompted that it is incompatible with Hik- ProConnect; Or if the remote configuration function cannot be used after adding the device, you can enable the Hik-Connect DDNS function in Hik-ProConnect.

1. Port mapping of the device through the UPnP function of the router or the device itself.
2. Select the device, click DDNS Settings.

1. Enter the external port mapped in the first step, and enter the user name and password of the device.

1. Click Save to complete configuration.

After DDNS is enabled, devices will be directly connected through DDNS when remote configuration, live view, playback, health monitoring, linkage rule and other functions are used in Hik-ProConnect.

1. Add Device through IP/Domain

For devices that does not support the Hik-Connect service function, you can also add devices to Hik-ProConnect through IP/Domain.

Adding Steps

1. Site-> AddDevice->IP/Domain.
2. Add a device by manually entering the IP address, port number, user name and password of the device.

< IP/Domain

After adding, the installer can apply to the end user for remote configuration, preview and playback permissions as needed.

Note

1. If the mobile phone and the device are in the same LAN, you can use the LAN IP and port to add. If both the mobile phone and the device are in the public network, you need to map the device to the public network and add the device using the public IP and port in Hik-ProConnect.
2. The devices added with IP are different from those added with Hik-Connect domain in function. Some functions that must rely on cloud services, such as device sharing, alarm/call reception, etc., are only supported in the Hik-Connect domain add mode.

Reset password Hikvision by SADP Tool

SADP Tool version: V3.0.0.2 Please follow the link to download the latest version of SADP:

SADP Download

Connect the device to local network and open SADP Tool to search online devices. Select the device and click Forget Password:

Read Next

• Hikvision Password Reset Do It Yourself
• Finding the Latest Hikvision Firmware

You might see one of the three pop-ups

1. If the pop-up requires a security code, please turn to method 1.

2. If the pop-up requires encrypt file, please turn to method 2.

3. If the pop-up requires encrypt file or key, please turn to method 3.

Method 1

Copy the Start Time and Device Serial No and send them to HIKVISION technical support team.

HIKVISION technical support team will return security codes. Please choose one according to your device’s current time.

Input security code and click Confirm. The password will be reset to 12345.

Method 2

Click Export to save XML file, send the XML file to HIKVISION technical support team.

HIKVISION technical support team will return encrypt file. Choose the path of the encrypt file, input your new password and confirm, click Confirm and your password will be reset.

Note: Once you get the file, it will be expired after 24 hours.

Method 3

With this method you can export the XML file or take a photo of QR code. If you export the XML file, please refer to method 2 to reset password. You can also take a photo of QR code and send it to HIKVISION technical support team.

HIKVISION technical support team will return key which consists of number and letter (8 bytes). Input the key, type in the new password and confirm. Click Confirm and your password will be reset.

Note: If you want to reset your cameras’ passwords at the same time, please choose “Reset Network Cameras’ Passwords” option. Cameras’ passwords will be the same with NVR’s

2. Reset password via NVR/DVR local menu

In NVR/DVR local GUI, you can double click the left bottom of login interface to pop out password reset interface.

Please send Device Serial No and Device start time, HIKVISION technical support team will return security codes.

Note: Please refer to method 1 to get Device Serial No and Device start time.

Input the corresponding security code and click OK.

Input user name and new password, click OK.

Reset Password of DVR/NVR by Scanning QR Code

Firstly, your device will need to be running recent / the latest available firmware.

We have only yesterday seen the first reference to this feature in the brief notes to the latest firmware for the -I Series NVRs:
Latest HikVision Firmware for -I NVRs – new V4.1.65 (76XX, 77XX, 96XX NI-I)
e.g. it should work with -I Series NVRs running firmware V4.1.65 or newer

However, we noted that in the videos below they demonstrate it working with older firmware, showing the previous GUI 3 on a connected monitor, and also shown with a 7108 DVR running firmware V3.4.89 (released 16th September 2018).

And, PLEASE NOTE you need to make preparations in advance for the day you forget your password.
e.g. set a ‘Reserved email address’ to which a reset code can be sent when needed.
Cometh the day you don’t know your password, you will not then be able to login and set a reserved email address.

Our advice, don’t forget your password – in fact, do what we do and use a service such as LastPass to manage ALL your passwords!
[that link earns us 1 month free if you sign-up – about $2; all the team at use-IP have used LastPass for years!]

And finally, because this thread will get loads of traffic from people who have forgotten their password and are stuck, we at use-IP Ltd can only assist you in resetting your password IF YOU PURCHASED YOUR HIKVISION EQUIPMENT FROM US.

Quick Guide

1. Finding the Latest Hikvision Firmware
2. Safire Control Center Setup Guide
3. SmartPSS Installation and User guide

Hikvision Password Reset

I can’t help but think that a slicker / easier solution could have been implemented – please don’t shoot the messenger.

I can say that lost/forgotten passwords for Hikvision devices is a huge problem; requests to us from strangers worldwide is a new form of spam – at least ten per day!!

If you take nothing else away from watching the below videos please just realise what a PITA it is when you do lose/forget your password and please use a service such as LastPass mentioned above to remember all your passwords AND use the tools therein to improve your security everywhere you login.

How to Do A Self-Service Password Reset on a Hikvision DVR or NVR via GUI 4.0
e.g. using a direct-connected monitor

How to Do A Self-Service Password Reset on Hikvision Device Web GUI
e.g. using a browser

How to Reset Hikvision Device Password via Hik Connect App
e.g. using your mobile phone or tablet – you’ll also need a monitor connected to your NVR, as you’ll be asked by the App to scan a QR code on it
I just realised that in this video they are not using GUI 4.0 – which implies it may work with older / other firmware?

How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool

(IMPORTANT – We will only perform password resets for customers who bought the device they are resetting from us – use-IP Ltd – If you didn’t buy from us you will have to send your reset file to the company you did buy from)

Cybersecurity is a big issue for IP manufacturers at the moment and a key element of cybersecurity is the password and the resetting process, so in this guide we are going to take you through Hikvision’s secure process for resetting the password of your camera/NVR using the SADP Tool.

The process only takes 5 steps but will take quite a bit of time as emails have to be sent and received to complete the process, but we will talk more about this later in the guide, for now, lets start with:

Step 1: Open SADP and select the camera/NVR you want to reset by ticking the box next to the device on the left side of the list and then click the Forgot Password link at the bottom of the pop-out tab on the right of the SADP window.

Step 2: Click the Export button on the pop-up to export the reset file and then select a folder to save the file to that is easy to find

(IMPORTANT: Once you have exported the reset file the camera/NVR you are resetting must remain powered ON until the reset is complete)​

Step 3: Open your emails and attach the reset file to a new email, send this file along with the information listed below to info@use-ip.co.uk — (We will only perform password resets for customers who bought the device they are resetting from us – use-IP Ltd – If you didn’t buy from us you will have to send your reset file to the company you did buy from)

After sending the file to us we will confirm you have bought from us and then pass the file on to Hikvision tech support who will then send a reset file to change the password, which we will then email back to you. This series of communications with Hikvision can take up to 24 hours, but often Hikvision support respond much quicker than that

Step 4: Download & save the new reset file from the email you received from us to an easy-to-find folder (we would recommend the same folder as the original exported file)

Step 5: Open SADP and return to the export pop-up from before, this time you will want to go to step 2 and tick the Import File box, then click the folder icon and find the reset file we just sent you, open it so file route appears in the box like below, finally enter the new password twice and then click Confirm

After clicking confirm a box should appear with a green tick and the words Reset Password Succeeded

With the password reset you can now open an Internet Explorer browser, search the IP address of the device and log in using the new password, once in you can then proceed to do what you like with the device (we would recommend checking your Firmware is up to date before you do anything else)

If you need more help with this process then watch our How To… video below:

Hikvision’s SADP utility for 32-bit Mac users

Updated 4th April 2019 to clarify that there are 32/64-bit versions of this SADP utility for Macs.

Hikvision have just launched a new Apple Mac version (V3.0.0.3) of their SADP software, you can download it from their portal here:
HIKVISION UK PORTAL

It looks and functions just the same as the Windows version.
Great to see this, as it will be very helpful for Mac owners to have access to a Mac version of this basic Hikvision utility.

Mac-users you may now wish to read our post on everything you need to know about SADP.
And, how to reset the password of your Hikvision camera or NVR using SADP.

The user manual for SADP is attached.

Please note this version of the tool is for Mac users with 32-bit machines.
There is an alternative version for 64-bit machines – please see this post:
Hikvision’s SADP utility for 64-bit Mac users (V3.0.0.3)