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Why add cameras to an NVR?​

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Before you start…​

Before anything, to be able to add your IP cameras, you need to make sure that:
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How to connect an IP camera to a Hikvision NVR 5

How to add your cameras using the V5 GUI…​

Step 1:​

Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.​

Step 2:​

Log in to the NVR using the “admin” username and password you have set on it.​

Step 3:​

Go to: Device Access > Device Configuration > PoE Settings​

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If you are connecting your camera via the Plug-and-Play method, then make sure that Network Camera Plug-and-Play is enabled on the POE port you will be connecting the camera to on this page.​

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For any camera with a cable run under 100m, leave the Network Cable Distance as Short Distance.​

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If you are connecting your camera manually by IP address, disable the Network Camera Plug-and-Play option for the channel that you plan to add the camera to.​

Step 4:​

Go to: Device Access > Device > Video Device​

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For any Plug-and-Play camera, just make sure that it is in its inactive default state and then connect it to the port you reserved in step 3. After 20 seconds or so, the camera Status should turn to Connecting and then Online (you may need to click on Refresh to see this).​

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For Manually added cameras, if you can see the camera in the List of Online Devices section, then just tick the box for the camera and then click + Add to Device List, which will then automatically add it to one of the channels you disabled Plug-and-Play on in the last step.​

Alternatively…​

Click on +Add at the top of the page and fill out the fields as follows:​

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IP Address: Enter the IP address of your camera, using the ‘Test’ button to verify there is a camera at that address. ​

Device Name: This can be anything you like, as it is the name the camera will show with on your NVR. ​

Protocol: Select the camera’s manufacturer from this list, or failing that, use the ONVIF protocol (your camera will need to have ONVIF enabled for this to work). ​

Management Port: Enter the Server port set on the camera, which you can find in the SADP tool or in Network>Basic Settings>Port in the camera’s web browser interface. If you haven’t changed this, it is usually 8000 by default. ​

User Name: “admin” or the username of any other users set up on that camera. ​

Password: The password set with that user on the camera – if this is the same as the ‘Default Activation Password‘ you have set on the NVR, then you can tick this box instead. ​

Transfer Protocol: ‘Auto’ is normally best. ​

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When these are completed, click OK.​

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Your camera should then appear in the list of devices with an assigned channel, and an Online status, meaning it has been successfully added.​

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Extra tips…​

How do I reset my Hikvision device to factory settings?

In some cases, you’ll need to reset your Hikvision device to its inactive factory state. This could be if you’re passing the system on to somebody else; if you’ve forgotten your password; or simply if something has gone wrong during the configuration, meaning you need to start afresh.

There are a couple of ways of doing this, the method you’ll use depends on whether you have a password to log into the device.

Please see the simple steps for doing each below:

Via the device’s backend in a web browser or iVMS-4200:

If you are able to log into your device’s configuration menu in iVMS-4200 or the web browser interface, then the easiest way to reset it is on the Upgrade & Maintenance page here. The steps below show you how to find this page in both interfaces.

Step 1:

iVMS-4200:

In a web browser:

Step 2:

In both iVMS-4200 and a web browser:

Factory reset by using the device’s pushbutton:

On the majority of Hikvision’s newer camera models, there will be a pushbutton on the camera which will allow to carry out a hard reset without needing to log into it. This is most useful when you have forgotten your password, as it allows you to set a new password on the camera while avoiding much of the faff involved in doing this through the SADP tool.

Step 1:

​

Step 2:

1. Disconnect the camera’s power supply.
2. Press the reset button and keep it held down.
3. Restore the power supply while continuing to hold down the button.
4. Keep the button pressed for a further 10 seconds.
5. Release the button and wait for the camera to reboot.

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In scenarios where you already have a cable installed between the network and, say, your garage, where installing more cables is difficult, having to run a second cable is not ideal. However, we’ve discovered the Vigitron Netmux Vi00103 POE Multiplexer, a great gadget that combines two POE ports on your network side into one cable, and then splits them again at the camera-end, to solve this problem.

Below is some more important information on the specification and capabilities of the Vi00103, as well as our 6-step instructions for using it correctly.
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Connecting multiple IP Cameras together v1.

Instructions:​

Step 1:
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Connect the two RJ45 cables from the Vi00103RX combiner, labelled “Port 1” and “Port 2”, to two available POE ports on your POE switch or NVR.​

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NOTE – The cameras do not need to be activated with a password. If you are connecting them directly to an NVR, then the Plug & Play feature will still work and activate the cameras; If you are connecting them to a separate POE switch, you will be able to access them and activate them on your network later. Plug & Play setups will also work when cameras have already been activated, as long that these are set with the same password as the NVR and have DHCP enabled. ​

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Step 2:
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Connect your single Cat5/6 cable to the port on the Vi00103RX combiner, which is labelled as “Port 1 + Port 2”.​

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Step 3:
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Now, plug in the other end of the long single cable to the Vi00103TX splitter’s “Port 1 + Port 2” RJ45 port.​

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NOTE – this cable cannot be longer than 100m / 320 feet​

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Step 4:
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Connect your IEEE802.3af/at IP cameras or POE devices to each of the ports, labelled “Port 1” and “Port 2”, using another Cat5/6 cable for each.​

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NOTE – the length of these cables, and the long single cable between the Vi00103RX and Vi00103TX cannot exceed 100m / 320 feet in total, as this is the maximum standard range of POE. ​

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Step 5:
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Green lights should appear on the Vi00103TX to confirm that each of the ports is delivering POE to your devices. If they do not, check the power supply to your POE source and all of your Cat5/6 cables are secure.​

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Step 6:
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If you are connecting the cameras directly to an NVR as “Plug & Play”, then they will connect and appear automatically after a minute or two. Alternatively, if you are connecting them to a separate POE switch, then they should be discoverable on the network and allow you to adjust any network settings so you can add them to your CCTV system.​

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Key benefits:​

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Limitations & key points to consider:​

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Network topology diagram & dimensions:​

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Can I connect more than one camera via a POE switch to a single POE port on my Hikvision NVR?

In some scenarios, it can be useful to have several cameras connected to a POE switch but to keep that switch directly connected to your NVR rather than the local network.

If you are able to connect each camera to its own POE port on your NVR, then this is generally advisable, as using a Plug & Play setup is much simpler and avoids the need for extra hardware or power supplies.

However, if your NVR is closer to your POE switch than it is an available access point to your LAN, then it can make connecting the cameras simpler whilst avoiding the need to have an ethernet cable running from each camera back to the NVR.

One other benefit of keeping the cameras connected directly to your NVR this way, rather than connecting them across your LAN, is that the connection does not rely on your router being operational. Provided the NVR and POE switch are working, the cameras will remain connected and recording regardless of any problems that might occur with your local network.

These seven steps below explain how to connect multiple cameras on a POE switch to a single port on your NVR.
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Important things to note:​

How do I use a Hikvision NVR’s “Virtual Host” feature?

One of the most successful selling points of a Hikvision NVR to many small-setup customers is the “Plug and Play” functionality that simplifies the setup process of their surveillance system. However, plugging a camera directly into a port on the NVR, unfortunately, does not allow you to access the camera via its own internal LAN IP using a browser due to it being on the NVRs internal network, and this can significantly reduce the number of configuration options you have access to.

The NVR does allow you to configure many options for each connected camera, but some essential features are only accessible via connecting to the camera itself (such as audio codec options). This was of course a big problem previously.

With the advent of newer firmware and models of NVR, Hikvision has introduced a feature called Virtual Host. Activating this feature turns your NVR into a “host” for the cameras allowing you to connect to them via a browser. Essentially, the NVR forwards all traffic received from your browser to the appropriate camera you’re trying to connect to, eliminating the biggest problem of plug and play functionality.
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Step 1:​

First of all, access your NVR via a web browser. If you do not know the LAN IP of your NVR, download Hikvision’s tool SADP tool, which scans your network for any Hikvision devices that are connected and allow you to see and change their network settings, including the IP address.​

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Download SADP for Windows ​

Download SADP for MacOS​

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Step 2:​

Once you’ve logged in, navigate to: ​

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Configuration → System → Camera Management​

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This screen displays all the connected cameras on your NVR. Notice that the final column labelled “Connect” is currently empty. We’ll be coming back here in a moment.​

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Step 3: ​

Now, navigate to:​

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Network → Advanced Settings → Other ​

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Turn on the Enable Virtual Host option.​

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Note – Your NVR will reboot when you click “Save”.​

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Step 4:​

Now, navigate back to the Camera Management window from earlier. You’ll notice that the previously empty connect tab now features links for each camera currently connected to your NVR.​

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Step 5:​

Click on any of these links to access the respective camera via your web browser:​

That’s it, you’re done!

This should be useful when you want to access options on your camera that your NVR doesn’t feature. If you have any further questions feel free to ask, we’re happy to help.

About this Document

Safety Instruction

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●Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

●In the use of the product, you must be in strict compliance with the electrical safety regulations of the nation and region.

●Firmly connect the plug to the power socket. Do not connect several devices to one power adapter. Power off the device before connecting and disconnecting accessories and peripherals.

●Shock hazard! Disconnect all power sources before maintenance.

●The equipment must be connected to an earthed mains socket-outlet.

●The socket-outlet shall be installed near the device and shall be easily accessible.

●For the device with the sign  indicating hazardous live, the external wiring connected to the terminals requires installation by an instructed person.

●Never place the device in an unstable location. The device may fall, causing serious personal injury or death.

●Input voltage should meet the SELV (Safety Extra Low Voltage) and the LPS (Limited Power Source) according to the IEC62368.

●High touch current! Connect to earth before connecting to the power supply.

●If smoke, odor or noise rise from the device, turn off the power at once and unplug the power cable, and then please contact the service center.

●Use the device in conjunction with an UPS, and use factory recommended HDD if possible.

●This equipment is not suitable for use in locations where children are likely to be present.

●CAUTION: Risk of explosion if the battery is replaced by an incorrect type.

●Do not ingest battery. Chemical Burn Hazard!

●This product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.

●Improper replacement of the battery with an incorrect type may defeat a safeguard (for example, in the case of some lithium battery types).

●Do not dispose of the battery into fire or a hot oven, or mechanically crush or cut the battery, which may result in an explosion.

●Do not leave the battery in an extremely high temperature surrounding environment, which may result in an explosion or the leakage of flammable liquid or gas.

●Do not subject the battery to extremely low air pressure, which may result in an explosion or the leakage of flammable liquid or gas.

●Dispose of used batteries according to the instructions.

●Keep body parts away from fan blades and motors. Disconnect the power source during servicing.

●Keep body parts away from motors. Disconnect the power source during servicing.

●Use only power supplies same with the original model, or LPS power supplies with the same voltage and electric current.

Preventive and Cautionary Tips

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Before connecting and operating your device, please be advised of the following tips:

●The device is designed for indoor use only. Install it in a well-ventilated, dust-free environment without liquids.

●Ensure recorder is properly secured to a rack or shelf. Major shocks or jolts to the recorder as a result of dropping it may cause damage to the sensitive electronics within the recorder.

●The device shall not be exposed to water dripping or splashing, and no objects filled with liquids, such as vases, shall be placed on the device.

●No naked flame sources, such as lighted candles, should be placed on the device.

●The ventilation should not be impeded by covering the ventilation openings with items, such as newspapers, table-cloths, curtains. The openings shall never be blocked by placing the device on a bed, sofa, rug, or other similar surface.

●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.

●For certain models, the equipment has been designed, when required, modified for connection to an IT power distribution system.

● identifies the battery holder itself and identifies the positioning of the cell(s) inside the battery holder.

● + identifies the positive terminal(s) of the device which is used with, or generates direct current, and – identifies the negative terminal(s) of the device which is used with, or generates direct current.

●If the device has been powered off or placed for a long time, its coin/button cell battery may run out power.

●When the coin/button cell battery runs out power, the system time would be incorrect, please contact the after-sales service to replace the battery.

●Keep a minimum 200 mm (7.87 inch) distance around the equipment for sufficient ventilation.

●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.

●Do not touch the sharp edges or corners.

●When the device is running above 45 °C (113 °F), or its HDD temperature in S.M.A.R.T. exceeds the stated value, please ensure the device is running in a cool environment, or replace HDD(s) to make the HDD temperature in S.M.A.R.T. below the stated value.

●Provide a surge suppressor at the inlet opening of the device under special conditions such as the mountain top, iron tower, and forest.

●Do not touch the bare components (such as the metal contacts of the inlets) and wait for at least 5 minutes, since electricity may still exist after the device is powered off.

●The USB port of the equipment is used for connecting to a mouse, keyboard, USB flash drive, or Wi-Fi dongle only. The current for the connected device shall be not more than 0.1 A.

●The serial port of the device is used for debugging only.

●If the power output port of the device does not comply with Limited Power Source, the connected device powered by this port shall be equipped with a fire enclosure.

●If a power adapter is provided in the device package, use the provided adapter only.

●For the device with sticker or , pay attention to the following cautions: CAUTION: Hot parts! Do not touch. Burned fingers when handling the parts. Wait one-half hour after switching off before handling the parts.

●If the device needs to be installed on the wall or ceiling,

1.Install the device according to the instructions in this manual.

2.To prevent injury, this device must be securely attached to the installation surface in accordance with the installation instructions.

●Under high working temperature (40 °C (104 °F) to 55 °C (131 °F)), the power of some power adapters may decrease.

●Make sure that the power has been disconnected before you wire, install, or disassemble the device.

●If the device needs to be wired by yourself, select the corresponding wire to supply power according to the electric parameters labeled on the device. Strip off wire with a standard wire stripper at corresponding position. To avoid serious consequences, the length of stripped wire shall be appropriate, and conductors shall not be exposed.

●If smoke, odor, or noise arises from the device, immediately turn off the power, unplug the power cable, and contact the service center.

Hikvision New GUI 5 User Guide

Content Convention

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In order to simplify description, please read the following conventions.

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Reason

Solution

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Note

If your video recorder notifies not support this function, you can log in to the camera, and adjust video parameters via web browser.

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Reason

The camera password is too weak.

Solution

Change the camera password.

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Warning

We highly recommend you create a strong password of your own choosing (Using a minimum of 8 characters, including at least three of the following categories: upper case letters, lower case letters, numbers, and special characters.) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.

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Reason

The camera encoding format mismatches with the video recorder.

If the camera is using H.265/MJPEG for encoding, but video recorder does not support H.265/ MJPEG, change the camera encoding format to the same as video recorder.

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Solution

Check if the encoding type at live view toolbar is H.265.

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Reason

The video recorder uses the same IP address as other devices.

Change the IP address of video recorder. Ensure it is not the same as other devices.

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Intelligent Operation – Smooth UI experience

Intuitive live view

• Check the real-time channel status clearly

• With customized views, live views can be more intuitive on one view layout and enable automatic switching to meet the needs of multi-screen timed switching

The conventional video searching methods usually are time-consuming. Right now, the Smart Search and the AcuSearch functions could help accelerate searching efficiency in minutes, even in seconds.

Smart Video Searching

The NVR 5.0 with converged functions provides support for video, audio, alarm, access control, and other application access. Creating intelligent applications for different scenarios and needs.

By downloading the firmware from this web page you are agreeing to Hikvision’s Software User License Agreement. Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor, they may not be compatible with the North American region’s firmware and are considered to be “gray market” product. If your camera has “CH” in the serial number, you are most likely using a “gray market” product. 

Updating the firmware from this site can lead to several complications in those cameras, up to and including camera failure.  Restoring a “gray market” product to its original condition is a factory process and will result in a Chinese interface. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at cust.usa@hikvision.com.

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Upgrade Device Firmware

For a device added via IP/Domain, its new version can be detected by the Mobile Client. Once detected, you can upgrade the device to its latest version.

1.Enter the Device Information page.

• On the device list page, if the page is in the list mode, swipe the device name to the left and tap .

• On the device list page, If the page is in thumbnail mode, tap the device name or tap .

• On the Live View page. Tap  and then tap Settings.

Note:

For details about how to enter the Live View page, see Start and Stop Live View.

2.Tap  > Device Version to enter the Device Version page.

3.Tap Upgrade and then tap UPGRADE on the pop-up window.

The Mobile Client will download the upgrade file first and then start upgrading the device.

Note:

You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected. For details, see Auto-Download Upgrade File.

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UPDATING FIRMWARE

Hikvision regularly updates the firmware in our products to resolve potential issues and keep your system running smoothly. Below, you can find guidance on how to update your system accordingly.

Updating Hikvision IP Camera Firmware

To upgrade the firmware of a Hikvision IP camera, please follow the steps below:

Click here to see a video tutorial of the above steps.

Upgrading Hikvision DVR/NVR Firmware

To upgrade the firmware of a Hikvision DVR or NVR, please follow the steps below:

How do I get Firmware Updates for my Hikvision Gear?

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/

Use the search bar to try and find your product. Firmware updates are usually available on the product page.

IF YOU BOUGHT EQUIPMENT FROM US:

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

If you didn’t buy equipment from us, please contact the people who you bought the equipment from.

How to Upgrade Camera Firmware via Hikvision NVR

This Video shows you how to upgrade your Camera firmware from the NVR.

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/Support/Downloads/Firmware/IPC

NOTE this is only for IPC.

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

Lates Hikvision Firmwares 2024

How do I update Hikvision firmware remotely for my TetherX installation?

If your system was installed by one of our security installation partners please contact them to update your cameras. If you would like to update your Hikvision devices yourself please follow the guide below.
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The actual upgrade will take up to 10 minutes and the device will automatically reboot at the end of the upgrade process.
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This video from Hikvision Technical Support shows the upgrade process:

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Click here to see a video tutorial of the above steps.

00 Temperature Screening-2020-07-10

01 Density Control-2020-07-10

02 Mask Detection-2020-07-17

03 Front Ends-2020-12-02 

04 Back Ends-2023-03-15

Access Control & Video Intercom-2020-12-02

Accessaries-2021-12-01

Alarm-2023-06-21 

ANPR & Speed Radar Display-2023-07-10

Dell image-2022-12-12

Mobile-2023-07-03 

Paxton related materials-2023-05-26

Portable Series-2024-02-06 

Thermal-2023-07-07 

Transmission & Display-2022-12-16

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DVR-2023-08-11 

IPC-2021-11-04 

NVR-2021-11-26 

PTZ-2021-09-23 

fw and model list.xlsx10.27KB2019-04-09

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Hikvision Firmware Download –
Intelligent Traffic Products

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Hikvision Firmware Download –
Access Control Products

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How do I use a Hikvision NVR’s “Virtual Host” feature?

One of the most successful selling points of a Hikvision NVR to many small-setup customers is the “Plug and Play” functionality that simplifies the setup process of their surveillance system. However, plugging a camera directly into a port on the NVR, unfortunately, does not allow you to access the camera via its own internal LAN IP using a browser due to it being on the NVRs internal network, and this can significantly reduce the number of configuration options you have access to.

The NVR does allow you to configure many options for each connected camera, but some essential features are only accessible via connecting to the camera itself (such as audio codec options). This was of course a big problem previously.

With the advent of newer firmware and models of NVR, Hikvision has introduced a feature called Virtual Host. Activating this feature turns your NVR into a “host” for the cameras allowing you to connect to them via a browser. Essentially, the NVR forwards all traffic received from your browser to the appropriate camera you’re trying to connect to, eliminating the biggest problem of plug and play functionality.
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Hikvision How-To Tutorials Part1

Read More : How to set up a Hikvision CCTV system.

Step 1:​

First of all, access your NVR via a web browser. If you do not know the LAN IP of your NVR, download Hikvision’s tool SADP tool, which scans your network for any Hikvision devices that are connected and allow you to see and change their network settings, including the IP address.​

​

Download SADP for Windows ​

Download SADP for MacOS​

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Step 2:​

Once you’ve logged in, navigate to: ​

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Configuration → System → Camera Management​

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This screen displays all the connected cameras on your NVR. Notice that the final column labelled “Connect” is currently empty. We’ll be coming back here in a moment.​

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Step 3: ​

Now, navigate to:​

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Network → Advanced Settings → Other ​

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Turn on the Enable Virtual Host option.​

​

Note – Your NVR will reboot when you click “Save”.​

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​

Step 4:​

Now, navigate back to the Camera Management window from earlier. You’ll notice that the previously empty connect tab now features links for each camera currently connected to your NVR.​

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​

Step 5:​

Click on any of these links to access the respective camera via your web browser:​

That’s it, you’re done!

This should be useful when you want to access options on your camera that your NVR doesn’t feature. If you have any further questions feel free to ask, we’re happy to help.

How Do I Configure the Camera’s Onscreen Display Text?

All Hikvision users will have seen that when you first log in to a camera the live view will have overlayed text stating the date & time and the default name of the camera “IPcamera 01″, depending on your requirements you may want to change some or all of this overlay text and below is the instruction for how to do that.

Method 1 – In a Web Browser

Log in to the camera and go to Configuration > Image > OSD Settings
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Below we will take you through each of the above settings and what they do:

Character Set – This lets you select the characters/language the OSD settings use, by default all UK stock will come with this set as GBK for English characters but if you are a European customer and you want to enter special characters from your particular language (e.g. é, ü, ç, etc…) you can switch it to EUC-KR to access those characters (do this will require the camera to reboot).

Display Name / Date / Week – These tick boxes let you show/hide the camera name (Display Name), the current date (Display Date), and the day of the week (Display Week)

Camera Name – This box lets you set the displayed name of the camera, it will also change the name of the camera shown in the System menu and if added to an NVR it will change the name shown in the live view camera list and the Camera Management list.

Time Format – This dropdown lets you select how the time appears in your live view, either 24-hour format (00:00 – 23:00) or 12-hour format (00:00 – 12:00)

Date Format – This dropdown lets you select how the day, month, and year are displayed. Your options are DD/MM/YYYY (UK format), MM/DD/YYYY (US format), and YYYY/MM/DD (Chinese/International Standard format). You also have the option of separating the day, month, and year with either a “–” or a “/“.

Text OverLay – On most cameras, you should have the option to add up to 4 additional text overlays to the live view. You can use all of them or none of them depending on your requirements.

Display Mode – This dropdown lets you choose how the text behaves on screen, by default it will usually be set to Not Transparent & Not Flashing which means the text will obscure objects/people behind it and it will be onscreen all the time. You have the option to change it to one of the following – Transparent & Flashing / Transparent & Not Flashing / Not Transparent & Flashing – When set to transparent the text will become semi-transparent so that you can see objects/people behind the text and if set to flashing the text will flash on & off screen every few seconds (there are no controls for the flashing duration).

OSD Size – Technically this setting should adjust the size of the OSD text but we’ve found that when changing it there was little change to the text and so we would just stick to the default Auto option because this will allow the text size to adapt based on where you are viewing the live image (e.g. whether a small phone screen or a large TV).

Font Color – This dropdown lets you select the colour used by the OSD text, by default the camera will use Black&White Self-adaptive which means the text colour will automatically switch between black & white based on what is behind the text (e.g. if a person walks through the text) and for high-security sites, this can be an important feature for using the footage in court because the adaptive text shows that the image/text has not been manipulated in post. If the scenario requires it you can select Custom which will allow you to pick the text colour from a standard colour table.

Alignment – Again like OSD size this setting doesn’t appear to have a huge impact so we would just leave it as the default Custom and you can adjust the positioning/alignment of the OSD text by dragging the red boxes around the live view window above (these red boxes are only for adjusting the text position and will not appear on the actual live view image).

Method 2 – Via the NVRs GUI

You can access similar OSD settings from the NVR by going to Camera > Display and selecting the camera you want to configure.
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Although, as you can see from the above screenshot you won’t get all the settings that can be found by logging into the cameras directly.

How do I stop my Hikvision NVR from beeping?

If a Hikvision NVR notices what it deems to be a critical error, or “exception”, it will make a constant beeping sound to draw your attention to this.

These exceptions can occur when:
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Of course, ignoring these exceptions are not recommended. However, you can disable the beeping while you address whatever the issue is by following the steps below.
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Step 1:​

Connect to your NVR in a web browser by using its IP address and logging in.​

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Step 2:​

Check what the exception that is causing the beeping is in the NVR’s logs. To find these, go to:​

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Configuration → System → Maintenance → Log​

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Set the log search so that the “Major Type” is “Exception”, with the start and end time covering a period when the beeping has occurred.​

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For example, you can see that it is an IP address conflict causing it in this case.​

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Note – Camera disconnections will not cause the NVR to beep. ​

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Step 3:​

Go to:​

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Configuration → Event → Basic Event → Exception​

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Find the “exception type” identified in step 2 in the dropdown on this page.​

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Step 4:​

Select the exception shown in your logs from the dropdown.​

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You will see that “Buzzer” is ticked as a “Normal Linkage” action, which is what is causing the NVR to beep.​

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Step 5:​

Untick this, click “Save”, and the beeping should stop.​

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How to set up a Hikvision CCTV system

Setting up a Hikvision CCTV to ensure it’s working properly is relatively complex – making sure all parts are set-up correctly.

This is a guide as to how best set-up a CCTV system, including the most important parts:

If you follow these 3 main rules then your Hikvision CCTV system should be up and working well 😉

How to Add IP cameras to Hikvision CCTV system

There are x4 different ways to add a camera to a Hikvision NVR CCTV recorder:

How to add IP Cameras Manually

Before you can view live video or record video files, you must add the network cameras to the device’s connection list.

Before You Start

Ensure the network connection is valid and the IP camera has been activated.

Step 1 Click [CAMERA ICON] on the main menu bar to enter the Camera Management interface.

Step 2 Click the Custom Add tab on the title bar to enter the Add IP Camera interface.

Step 3 Input the IP address, protocol, management port, and other information.

Step 4 Enter the IP camera’s login user name and password.

Step 5 Click Add to finish adding the IP camera.

Step 6 (Optional) Click Continue to Add to add additional IP cameras.

How to Automatically add Searched Online IP Cameras

Step 1 On the Camera Management interface, click the Online Device panel to expand the Online Device interface.

Step 2 Select the automatically searched online devices.

Step 3 Click Add.

Note: If the IP camera you wish to add has not been activated, activate it from the IP camera list on the camera management interface.

How to add PoE Cameras to a CCTV system

The PoE interfaces enable the device system to pass electrical power safely, along with data, on Ethernet cabling to the connected PoE cameras. The number of PoE cameras supported varies by device model. If you disable the PoE interface, you can connect to online network cameras. Also, the PoE interface supports the Plug-and-Play function. For example, for DS-7608NI-I2/8P, to connect six network cameras via PoE interfaces and two online cameras, disable two PoE interfaces in the Edit IP Camera menu. Follow the steps to add network cameras for devices that support the PoE function.

How to add PoE Cameras to a CCTV system

Step 1 Connect PoE cameras to the device’s PoE ports with network cables.

Step 2 Go to Camera > Camera > IP Camera to view camera images and information.

How to add Non-PoE IP Cameras

You can disable the PoE interface by selecting manual while the current channel can be used as a normal channel and the parameters can also be edited.

Step 1 Go to Camera > Camera > IP Camera.

Step 2 Position the cursor on a window with no linked IP camera and click (……….)

Step 3 Set Adding Method to Manual. • Plug-and-Play: The camera is physically connected to the PoE interface. Its parameters cannot be edited. You can go to System > Network > TCP/IP to change the IP address of the PoE port. • Manual: Add IP camera without a physical connection, via the network.

Step 4 Enter the IP address, the user name, and password of administrator manually.

Step 5 Click OK.

How to configure PoE Interfaces

When long-distance PoE transmission (100 to 300 m) is required, enable long distance mode for the PoE channel.

Step 1 Go to Camera > Camera > PoE Settings.

Step 2 Enable or disable long network cable mode by selecting Long Distance or Short Distance radio.

• Long Distance: Long-distance (100 to 300 meters) network transmissions via PoE interface.

• Short Distance: Short-distance (<100 meters) network transmission via PoE interface.

Note: The PoE ports are enabled with the short distance mode by default. The bandwidth of an IP camera connected to the PoE via long network cable (100 to 300 meters) cannot exceed 6 MP. The allowed maximum long network cable may be less than 300 meters, depending on IP camera model and cable materials. When the transmission distance reaches 100 to 250 meters, you must use CAT-5E or CAT-6 network cable to connect with the PoE interface. When the transmission distance reaches 250 to 300 meters, you must use CAT-6 network cable to connect with the PoE interface. Refer to Appendix Error! Reference source not found.Error! Reference source not found. for the list of IP cameras.

Step 3 Click Apply.

How to configure cameras with a customised Protocols on a CCTV system

To connect the network cameras that are not configured with the standard protocols, you can configure customised protocols for them. The system provides 16 customised protocols.

Step 1 Click Protocol at the top taskbar to enter the protocol management interface.

Step 2 Select the protocol type of transmission and choose the transfer protocols.

Type: The network camera adopting custom protocols must support getting streams through standard RTSP.

Path: Contact the network camera manufacturer to consult the URL (uniform resource locator) for getting main stream and sub-stream. The format of the URL is: [Type]://[IP Address of the network camera]:[Port]/[Path]. Example: rtsp://192.168.1.55:554/ch1/main/av_stream.

Note: The protocol type and the transfer protocols must be supported by the connected IP camera. After adding the customised protocols, the protocol name will be listed in the drop-down list.

How to change camera settings on a Hikvision CCTV camera

How to configure OSD Settings

You can configure the OSD (On-screen Display) settings for the camera, including date/time, camera name, etc.

Step 1 Go to Camera > Display.

Step 2 Select the camera from the drop-down list.

Step 3 Edit the name in the Camera Name text field.

Step 4 Check the Display Name, Display Date, and Display Week checkbox(es) to show the information on the image.

Step 5 Set the date format, time format, and display mode.

OSD Configuration Interface

Step 6 Use the mouse to click and drag the text frame on the preview window to adjust the OSD position.

Step 7 Click Apply to apply the settings.

How to configure the Privacy Mask

The privacy mask protects personal privacy by concealing parts of the image from view or recording with a masked area.

Step 1 Go to Camera > Privacy Mask

Step 2 Select the camera on which to set the privacy mask.

Step 3 Click the Enable checkbox to enable this feature.

Step 4 Use the mouse to draw a zone on the window. The zones will be marked by different frame colours.

Privacy Mask Settings Interface

Note Up to four privacy masks zones can be configured and the size of each area can be adjusted. Clear the configured privacy mask zones on the window by clicking the corresponding Clear Zone 1-4 icons on the right of the window, or click Clear All to clear all zones.

Step 5 Click Apply to save the settings.

How to configure video Parameters

You can customise the image parameters including the brightness, contrast, and saturation for the Live View and recording effect.

Step 1 Go to Camera > Display.

Step 2 Select a camera from the drop-down list.

Step 3 Adjust the slider or click on the up/down arrow to set the value of the brightness, contrast, or saturation.

Step 4 Click Apply to save the settings.

How to configure the Day/Night Switch

Step 1 The camera can be set to day, night, or auto switch mode according to the surrounding illumination conditions.

Step 2 Go to Camera > Display.

Step 3 Select the camera from the drop-down list.

Step 4 Set the day/night switch mode to Day, Night, Auto, or Auto-Switch. Auto: The camera automatically switches between day mode and night mode according to the illumination. The sensitivity ranges from 0 to 7, and higher sensitivity more easily triggers the mode switch. The switch time refers to the interval between the day/night switch. You can set it from five sec to 120 sec. Auto-Switch: The camera switches the day mode and the night mode according to the start time and end time you set.

Step 5 Click Apply to save the settings.

How to configure other camera parameters

For a connected camera, you can configure the camera parameters including the exposure mode, backlight, and image enhancement.

Step 1 Go to Camera > Display.

Step 2 Select a camera from the drop-down list.

Step 3 Configure the camera parameters.

Step 4 Click Apply to save the settings.

How to view CCTV via Hikvision app – IVMS 4500

Step 1 Download App Download the free HikVison iVMS- 4500 lite app from Google play store OR the Apple app store. This app works well with Android and Apple phones and tablets. The app is available for windows phones but we have mixed success with windows phones. Note: If you are downloading it to a tablet like the iPad choose the iVMS-4500 HD option The HD version has slightly different screens to those shown. (This guide only refers to the iVMS 4500 lite version ONLY).

Step 2 Open Menu Open the app and tap the menu button which is the 3 small lines inside the circle on the top left.

Step 3 Press devices A menu list will appear chose ‘Devices’.

Step 4 Add a new device A list of devices will appear. If this is the first time that you have used the app a preconfigured ‘demo’ device will appear. To add your own device by pressing the + sign at the top right.

Step 5 Add device details Enter your devices remote details as below. Alias: Enter a name for your device. Register Mode: IP/Domain Address: amco”yourmonitoringnumber” .ddns.net (without the quote marks) For example:amco7865.ddns.net Username: admin Password: (Your PW) Then press the save button at the top right. Your device details will now be verified.

Step 6 Start Live view After a few seconds you see a start live view button appear at the bottom of the screen, press it to start viewing your cameras. If start live view does not appear, check your settings and make sure if you are at home that you are on 4G/another WIFI AP than your home WIFI. As this is a remote connection. It will not work when you’re at home unless you connect via 4G.

This FAQ deals with one of our most common questions.

“I’ve just bought a Hikvision IP kit from you – what do I do?”

What you need:

Steps:

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iVMS-4200 is a camera management software that is made and maintained by Hikvision. It can be used to monitor, playback, adjust settings, and manage the cameras from a computer or a laptop. So, instead of doing all the surveillance via the DVR or NVR, you can perform everything from a computer.

It’s very convenient if the unit is installed somewhere else, and you can manage everything from the comfort of your chair.

This easy-to-follow guide shows how to configure the iVMS-4200 software, how to add your camera system, how to modify settings, etc. The instructions serve as a good start for someone who just installed the software on the computer and is looking forward to managing their cameras.

How to initialize iVMS-4200 software

The first thing that you have to do is download and install the iVMS-4200 on your Windows PC or Mac.

Once the software has been installed, you can open iVMS-4200 and use the Device Management screen found in the Device Management tab and to add, configure new and existing devices, as well as remove devices.

Read Next :

• Ganz CORTROL VMS Client Setup Guide
• Dahua Configtool Installation Instructions
• Dahua Firmware Ultimate Guide

How to add a new device on iVMS-4200

To add a new device (which can be a standalone IP camera, DVR, NVR) click on the Add button located under the Device for Management header.

If you are adding a device that is on your local network, you should see it listed at the bottom under Online Device. If you do see it, just click on it then click Add + under Online Device.

If you are adding a device remotely (that is on the internet), you should click Add + under Device for Management near the top middle area of your screen.

Add window

Then you should see the Add Window with default settings on Adding Mode of IP/Domain. The most commonly used modes encountered here are IP/Domain and Cloud P2P.
Nickname: Enter a name for the location such as “my home”, “my store”, etc. This nickname is used to identify your system/location in the iVMS-4200 client in case you have a lot of systems added for display.

Address: Enter the IP address or Dynamic DNS name for the device. It can be just an external IP address of the DDNS hostname. If you’re not sure, check with the installer or inspect the phone app and mirror the settings.

Port: 8000 (this is the default one unless you have modified it).

User Name: This is the username of your security camera system. This name may be admin or a different name if you’ve created another account.

Password: This is the password used on or set up on the Hikvision system. In other words, it’s the password of your NVR, DVR, or standalone IP camera.

Synchronize Device Time: Leave this box un-ticked.

Export to Group: Leave this box checked.

Once all fields have been entered and confirmed correct, click the Add button. Once it is added, click the Next button. Click Finish when complete. That’s all, your system has now been added.

Cloud P2P Domain (via Hik-Connect)

New Hikvision devices can now use a Hikvision cloud-based P2P method for connecting and viewing cameras remotely over the internet without the need to open any ports or make special rules on the firewall.
To add a Hik-Connect or Cloud P2P device, you should:

• Click on Add New Device Type button listed under the Device Type in the Device Management screen.
• Place a checkmark next to Cloud P2P Device and click OK.
• Click on Cloud P2P Device now listed under Device Type in the Device Management screen.
• Click the Login button shown and enter your Hik-Connect user information and click Login or if you do not have an account, click on Register and fill out the information requested.

Once added, come back to this screen and add the devices to iVMS-4200 by placing a checkmark next to the device(s) and clicking the Add button.
If you do not go through these steps you’ll see a message that says: “Please log in to the Cloud 2P2 account first before using this function.”

Note: You can create a Hik-Connect account, log in, change sharing settings, and more by using the Hik-Connect app

Modifying a Device

To modify an existing device, click on the device listed and choose the Modify option under the Device for Management heading.
Nickname: Enter a Nickname for this location’s system. This nickname is used to identify your system/location in the iVMS-4200 client. For example, you can use “home”, “store”, “building 1”, etc.

Address: Enter the IP address or Dynamic DNS name for the device. You should get this information from the installer or on the device’s settings.

Port: 8000 (this is the default port)
User Name: This is the username of the DVR or the NVR. This name may be admin or a different name if you have created other accounts

Password: This is the password used to access the DVR or the NVR

Synchronize Device Time – Leave this box unchecked

Once all fields have been entered and confirmed correct, click the Modify button. If all is done correctly, your system has now been modified!

Add Devices via the Video Wizard

This is another method to add your system to the iVMS-4200. Access the video wizard by clicking on Help > Open Video Wizard at the top of the iVMS-4200 application. Click on the Device and Storage Schedule Configuration button and follow the prompts in the wizard.

Adding the Stream Key

If you get this error message: The video is encrypted Input the stream key to view the video error.
To increase security, Hik-Connect camera connections require a stream encryption key to be inputted before the live video will play. This is done to encrypt the whole streams and to avoid a hacker from being a middleman between you and your security system.

Enter the encryption key in the box and click the OK button for each camera connected. You can also add and copy the key to all cameras on the Device Management screen.

Add, Modify and Copy the Encrypted Video Stream Key via the Device Management screen

To add, modify or copy the stream key, click on Device Management > Group > find your camera number or name then highlight it by clicking on it then click Modify.

You can also copy the stream key to your other cameras by clicking on the Copy to… button. We always recommend encrypting your videos in order to increase the overall security of your system.

Install and Setup IVMS-4200 Client software (Windows PC)

INSTALLING IVMS-4200

If you haven’t already downloaded the IVMS-4200 Client Software you can do so via the link below. When you visit the link below you will see a few IVMS-4200 versions, make sure you download the latest version (which ever the highest numbers showing after the “v” example: v2.x.x.x) and hence this tutorial is for windows, ensure you download the windows version and not the MAC.

Hikvision IVMS-4200 (Windows) download: https://www.hikvision.com/en/Support/Downloads/Client-Software

SETUP IVMS-4200

IVMS-4200 Software user login

The software should now be installed, open it. If you’re using the software for the first time it will prompt you with a box requesting the following: Super User, Password, Confirm Password – This is the login details for the software ONLY, NOT for your recorder. Enter any username and password, enter the password again. If you don’t want the software to keep asking you for the password every time the software is opened then check the Enable Auto-login box.

Adding recorder to IVMS-4200 software

On the top right corner of the IVMS-4200 software, click Control Panel, then on the Control Panel click Device Management. If the computer is connected to the same network and your recorder, on the bottom under Online Devices you will see your recorder listed, simply select the recorder and click Add to Client.

You will now be prompted with a dialogue box, use the following settings:

Nickname: (Any nickname, i.e John’s CCTV)
Address: This is the recorder’s IP address, the IP address will already be there, do not change it.
Port: This is the recorder’s port, by default it should be 8000, do not change it.
User Name: This is the user name that you use to login to your recorder, unless another user has been added, by default you will have admin.
Password: This is the password associated to the user on the recorder, if you are using the admin account, this will be the password that it’s been entered when the recorder was powered up for the first time.

Click Add to add the recorder to IVMS-4200.

Hikvision iVMS-4200 – Adding New NVR for Remote Access

In order to remotely access a Hikvision NVR from a computer, you will require several things:

1. Your NVR is configured for remote access (set up by the installer)
2. Your local network is configured to allow remote access to the NVR which usually entails port forwarding (usually setup by the installer though may require assistance from your IT department)
3. Hikvision’s iVMS-4200 has been downloaded and installed on your computer (linked at Hikvision – Software)

Once you have installed iVMS and booted it up for the first time, it will ask you to setup a super user for the application. This is unrelated to any camera system you may want to setup on it. Once the super user is setup, you can proceed  with adding the camera system to the software. You can add multiple camera systems to iVMS (e.g., you have multiple sites with their own camera systems).

You can click on any image below to enlargen it for a better view.

From the Main Menu tab, go the Maintenance and Management menu on the far right and select Device Management

On the Maintenance and Management tab, near the top and on the left, select Device if not already selected in both locations (usually is selected by default)

To start adding a new Hikvision video recorder, click + Add (to the left of Online Device)

The Add dialogue window will appear on the right side

For  Adding Mode , make sure the radio button for IP/Domain is selected (filled in)

For Add Offline Device , make sure the check box is Disabled (left empty)

For Name , enter what you would like to call the recorder (for our example below, we are using Reed Test)

For Address ,  enter the NVR address provided by Reed Security (for our example below, we are using  reedtest.reedhd.com )

For Transmission Encryption , make sure the check box is  Disabled  (left empty)

For  Port , leave at 8000  (unless otherwise advised by Reed Security)

For User Name , use the one provided/setup by Reed Security for you (for our example, we are using reed test)

For Password , use the  one provided/setup by Reed Security for you (regardless of your password, it will show as a number of dots (  ● )

For Synchronize Time,  make sure the check box is  Disabled  (left empty)

For Import  to Group , make sure the check box is En abled  (checked marked)

If the connection information and login credentials are correctly entered, after a short interval, the NVR will appear in white, it will populate the Serial No., and will show the Resource Usage Status as  Online (see green box in example below)

If there is a configuration or login error, the NVR will appear in grey, will not populate the Serial No. and will show the Resource Usage Status as  Offline (see red box in example below). An error message will also appear in the lower right for a short period indicating if there is a connectivity issue or login issue.

If you need to edit any configuration information, click the Edit icon (  ) in the Operation section to the right end of the NVR’s information in the Device screen of the Maintenance and Management tab. This is useful if you made an error when setting up the NVR.

View cameras live on IVMS-4200 software

To view live cameras on IVMS-4200 go to Control Panel and click on Main View.

At this point your cameras may not be showing, this is because you haven’t selected the cameras that you want to view live.

Now depending how many cameras you have, the live view screen need to be split. Example, let’s say you have 4 cameras on your recorder and you would like to view all 4 cameras simultaneously, simply click the   under Default View. The live view window will now split into 4 live view screens. Under Camera click and drag the camera to one of the four live view screens, select another camera and do the same thing (but drag it to the next screen) and so on. You should now have a camera on each live view screen.

View cameras live on IVMS-4200 software

To view live cameras on IVMS-4200 go to Control Panel and click on Main View.

At this point your cameras may not be showing, this is because you haven’t selected the cameras that you want to view live.

Now depending how many cameras you have, the live view screen need to be split. Example, let’s say you have 4 cameras on your recorder and you would like to view all 4 cameras simultaneously, simply click the   under Default View. The live view window will now split into 4 live view screens. Under Camera click and drag the camera to one of the four live view screens, select another camera and do the same thing (but drag it to the next screen) and so on. You should now have a camera on each live view screen.

Configure Hikvision iVMS-4200 Client

iVMS-4200 Client Software is a management software for Hikvision Devices. You can manage devices on the client, including adding, modifying and deleting devices. You can also perform operations such as checking online users and QR code for devices.

Install Hikvision iVMS-4200

Download and install iVMS-4200 Client Software on your local PC.

Register and Log in Hikvision iVMS-4200

You should register a super user and then you can log in the client with the super user account as administrator.

• Register a User

For the first time using the client software, you should register a super user for login.

Perform the following steps to register a super user for login.

• 1. After installing the client, double click   to run the software.

• 1. Create a user name and password for the super user.
  2. Confirm the password.
  3. Optional: Check the Enable Auto-login checkbox to log in to the software automatically.
  4. Click Register to register the super user.
• Login

Perform this task if you want to log in to the client software.

• 1. Run the client software to open login dialog.

• 1. Input the user name and password you registered.
  2. Check the Enable Auto-login checkbox to log in to the software automatically for next running.
  3. Click Login to log in to the client software.

Activate Intercom Video Devices

For some devices, you are required to create the password to activate them before they can be added to the software and work properly.

Perform this task to activate device:

1. Go to Device Management > Online Device.
2. Check the device status (shown on Security column) and select an inactive device.

1. Click Activate to open the Activation dialog.
2. Create a password in the Password field and confirm the password.

Add Devices to iVMS-4200 Client

All active online devices in the same local subnet with the client software will be displayed on the Online Device area. Add video intercom devices to iVMS-4200 Client so that you can configure and manage them on the client.

Choose one of the following methods:

• + Add to Client

You can add devices manually and specify nickname for identification on iVMS-4200 client.

• 1. Choose device and click + Add to Client.
  2. Specify Nickname for the device and click Add.

• 1. Nickname: Enter a name for the device to identify. In this example, enter DS-KD8003-IME1.
  2. Address: Enter IP address of the device. The IP address of the device is obtained automatically in this adding mode. In this example, IP address is 192.168.9.209.
  3. Port: Enter the device port number. The default value is 8000.
  4. User Name: Enter the user name to log in to the client. The default user name is admin.
  5. Password: Enter the password to log in to the client. The default password is 12345.
• + Add All

You can add all online devices to the client software with just one-click.

• 1. Click Add All > OK.
  2. Enter User Name and Password, and click Add. Then all available devices will be added to the iVMS-4200 Client with default setting.

User Name: Enter the user name to log in to the client. The default user name is admin.

Password: Enter the password to log in to the client. The default password is 12345.

For more information about iVMS-4200 Client, refer to iVMS-4200 User Manual.

Video Guide

Firstly, your device will need to be running recent / the latest available firmware.

We have only yesterday seen the first reference to this feature in the brief notes to the latest firmware for the -I Series NVRs:
Latest HikVision Firmware for -I NVRs – new V4.1.65 (76XX, 77XX, 96XX NI-I)
e.g. it should work with -I Series NVRs running firmware V4.1.65 or newer

However, we noted that in the videos below they demonstrate it working with older firmware, showing the previous GUI 3 on a connected monitor, and also shown with a 7108 DVR running firmware V3.4.89 (released 16th September 2018).

And, PLEASE NOTE you need to make preparations in advance for the day you forget your password.
e.g. set a ‘Reserved email address’ to which a reset code can be sent when needed.
Cometh the day you don’t know your password, you will not then be able to login and set a reserved email address.

Our advice, don’t forget your password – in fact, do what we do and use a service such as LastPass to manage ALL your passwords!
[that link earns us 1 month free if you sign-up – about $2; all the team at use-IP have used LastPass for years!]

And finally, because this thread will get loads of traffic from people who have forgotten their password and are stuck, we at use-IP Ltd can only assist you in resetting your password IF YOU PURCHASED YOUR HIKVISION EQUIPMENT FROM US.

Quick Guide

1. Finding the Latest Hikvision Firmware
2. Safire Control Center Setup Guide
3. SmartPSS Installation and User guide

Hikvision Password Reset

I can’t help but think that a slicker / easier solution could have been implemented – please don’t shoot the messenger.

I can say that lost/forgotten passwords for Hikvision devices is a huge problem; requests to us from strangers worldwide is a new form of spam – at least ten per day!!

If you take nothing else away from watching the below videos please just realise what a PITA it is when you do lose/forget your password and please use a service such as LastPass mentioned above to remember all your passwords AND use the tools therein to improve your security everywhere you login.

How to Do A Self-Service Password Reset on a Hikvision DVR or NVR via GUI 4.0
e.g. using a direct-connected monitor

How to Do A Self-Service Password Reset on Hikvision Device Web GUI
e.g. using a browser

How to Reset Hikvision Device Password via Hik Connect App
e.g. using your mobile phone or tablet – you’ll also need a monitor connected to your NVR, as you’ll be asked by the App to scan a QR code on it
I just realised that in this video they are not using GUI 4.0 – which implies it may work with older / other firmware?

How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool

(IMPORTANT – We will only perform password resets for customers who bought the device they are resetting from us – use-IP Ltd – If you didn’t buy from us you will have to send your reset file to the company you did buy from)

Cybersecurity is a big issue for IP manufacturers at the moment and a key element of cybersecurity is the password and the resetting process, so in this guide we are going to take you through Hikvision’s secure process for resetting the password of your camera/NVR using the SADP Tool.

The process only takes 5 steps but will take quite a bit of time as emails have to be sent and received to complete the process, but we will talk more about this later in the guide, for now, lets start with:

Step 1: Open SADP and select the camera/NVR you want to reset by ticking the box next to the device on the left side of the list and then click the Forgot Password link at the bottom of the pop-out tab on the right of the SADP window.

Step 2: Click the Export button on the pop-up to export the reset file and then select a folder to save the file to that is easy to find

(IMPORTANT: Once you have exported the reset file the camera/NVR you are resetting must remain powered ON until the reset is complete)​

Step 3: Open your emails and attach the reset file to a new email, send this file along with the information listed below to info@use-ip.co.uk — (We will only perform password resets for customers who bought the device they are resetting from us – use-IP Ltd – If you didn’t buy from us you will have to send your reset file to the company you did buy from)

After sending the file to us we will confirm you have bought from us and then pass the file on to Hikvision tech support who will then send a reset file to change the password, which we will then email back to you. This series of communications with Hikvision can take up to 24 hours, but often Hikvision support respond much quicker than that

Step 4: Download & save the new reset file from the email you received from us to an easy-to-find folder (we would recommend the same folder as the original exported file)

Step 5: Open SADP and return to the export pop-up from before, this time you will want to go to step 2 and tick the Import File box, then click the folder icon and find the reset file we just sent you, open it so file route appears in the box like below, finally enter the new password twice and then click Confirm

After clicking confirm a box should appear with a green tick and the words Reset Password Succeeded

With the password reset you can now open an Internet Explorer browser, search the IP address of the device and log in using the new password, once in you can then proceed to do what you like with the device (we would recommend checking your Firmware is up to date before you do anything else)

If you need more help with this process then watch our How To… video below:

Hikvision’s SADP utility for 32-bit Mac users

Updated 4th April 2019 to clarify that there are 32/64-bit versions of this SADP utility for Macs.

Hikvision have just launched a new Apple Mac version (V3.0.0.3) of their SADP software, you can download it from their portal here:
HIKVISION UK PORTAL

It looks and functions just the same as the Windows version.
Great to see this, as it will be very helpful for Mac owners to have access to a Mac version of this basic Hikvision utility.

Mac-users you may now wish to read our post on everything you need to know about SADP.
And, how to reset the password of your Hikvision camera or NVR using SADP.

The user manual for SADP is attached.

Please note this version of the tool is for Mac users with 32-bit machines.
There is an alternative version for 64-bit machines – please see this post:
Hikvision’s SADP utility for 64-bit Mac users (V3.0.0.3)