With its computer vision chip, the Outdoor Camera Pro offers enhanced Smart Deter to keep an eye on the area you define. If someone is detected and lingers too long, the Outdoor Camera Pro plays a loud sound and illuminates its LED ring, letting the lurker know they’ve been spotted. Your home is always protected with an outdoor camera that takes action automatically.

For true smart home security, you need a strong wireless connection. Other wireless cameras lose as much as 50% of their signal just trying to get inside—that’s why the Vivint Outdoor Camera Pro uses a hybrid wired Wi-Fi connection to make sure you have a smooth, fast video experience with less delay and buffering.

Vehicle Detection – Frequently Asked Questions

What is Vehicle Detection?
Vehicle Detection is a new feature available to customers with an Outdoor Camera Pro (Gen 1 and Gen 2). When turned on, Vehicle Detection will record a clip and notify you if a vehicle enters the detection zone you’ve designated in your camera’s settings.

Where can I access the Vehicle Detection feature?
The Vehicle Detection feature can be found in the settings menu for your Outdoor Camera Pro. If you have multiple Outdoor Camera Pros you will need to turn this feature on for each camera. Click here for instructions on how to turn on Vehicle Detection for both recording clips and notifications.

What does “detection zone” mean?
The detection zone is the area in your camera’s view you want to be monitored for foot or vehicle traffic. This area acts like a trip-line and any vehicle or person that enters into this zone will be detected, even if they only barely pass over the edge of the zone. You can adjust this area in your camera’s detection settings. Click here for instructions on how to adjust the detection zone for your Outdoor Camera Pro.

My camera is recording too many vehicle detection events, how do I fix that?
If you are receiving excessive amounts of vehicle detection events make sure the detection zone is not touching a street in the camera’s view. You may also lower the sensitivity slider, but keep in mind this will also lower the sensitivity for all other detection types, including people. If possible, you will need to decrease the size of the detection zone to lower the number of vehicle detections. For more detailed troubleshooting click here.

Vehicle Detection isn’t turning on for my cameras, what’s wrong?
The camera could be having connectivity issues from either a loss of power or being offline. Please check to make sure your camera is plugged in and receiving power. Click here for troubleshooting steps for an offline Outdoor Camera Pro.

Vivint Outdoor Camera Pro – Frequently Asked Questions

What do I need for an Vivint Outdoor Camera Pro to work with my system?
You need a Smart Hub panel and WiFi connection. Required minimum upload speed: 1 Mbps upload

What other equipment is compatible with Vivint Outdoor Camera Pro?
iOS and Android mobile apps as well as Smart Drive (V2).

Is Vivintsky.com compatible with Vivint Outdoor Camera Pro?
You can access recorded from clips the VivintSky Web App (i.e. in your browser) from your Outdoor Camera Pro, but live streaming is unavailable at this time. Please download the Vivint Smart Home mobile app through the Apple Store or Google Play Store to access the Vivint Outdoor Camera Pro live view.

How does the camera firmware update?
The camera’s firmware will update automatically as long as the Smart Hub is connected to the internet.

How long should it take to update the camera firmware?
This depends on internet speed.

What new features does Vivint Outdoor Camera Pro have that HD450 does not?
This camera has a 4K image sensor, 140-degree field of view, dynamic clip length, Person Detection, Smart Sentry, siren extender, two-way audio, and Intelligent Awareness.

What is Smart Sentry?
Smart Sentry is a feature that autonomously deters lurkers through lights and sound. You can customize time of day setting to give you peace of mind when you are away or sleeping.

What is Deter?
Deter is the little motion activated whistle that lets strangers on your porch know they are being watched.

What do you mean by Intelligent Awareness?
This means Person Detection will recognize activity and capture clips with high precision. You can also have alerts and video recordings sent to you when lurkers are detected. Trigger zones in your camera settings will give you the power to be alerted when people are in a place you care most about.

Vivint Outdoor Camera Pro – Troubleshooting Resources

This article serves as an information hub for the Outdoor Camera Pro.

Important Notes

Common Issues

For more detailed information about device specifications, click here. To review Frequently Asked Questions about this device, click here.

For a complete list of all Vivint Outdoor Camera Pro articles, click here.

Outdoor Camera – Offline

If your outdoor camera shows it’s offline, you can take these steps to fix the issue.
Takes 10-15 minutes

Reboot your panel

Show me how

Restart your camera

Unplug your camera for 30 seconds, then plug it back in. If your camera is connected to a WiFi bridge, unplug the camera’s Ethernet cord from the bridge (usually located in an outlet near the camera) for 30 seconds then plug it back in.

Make sure the camera has power

Make sure the camera is plugged into a working outlet.
To test the outlet, unplug the camera and plug a different device into the same outlet. If it also doesn’t receive power, try restoring power to the outlet.

Restart your router

Unplug your router for 30 seconds, then plug it back in. If you have multiple routers or a separate modem, restart them as well.

Outdoor Camera Pro (Gen 1 and Gen 2) – Vehicle Detection Adjust Detection Zone

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Outdoor Camera Pro (Gen 1 and Gen 2) – Vehicle Detection Recording/Notifications

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Vehicle Detection – Troubleshooting

No Notifications

If you are not receiving notifications, check to make sure notifications are enabled on your phone and Vivint app. If notifications are already enabled, you may need to adjust your Outdoor Camera Pro’s detection zone.

iOS Notifications

Android Notifications

Vivint App Notifications

Adjust Camera Detection Zone

Vehicle Detection uses the same detection zone as person detect. Confirm the detection zone includes the area you want to receive vehicle detection notifications for. Please note, if the area is too far away vehicles may not be detected.

Incorrect Detections

If you are receiving notifications for a vehicle detection when there really isn’t a vehicle here are a few common causes and tips to address them.

Bad Weather

Snow, rain, and dust can cause the camera to think it’s seeing a larger object like a vehicle. In these instances it’s best to snooze vehicle detection notifications until the weather passes.

Changes in Lighting

Sudden changes in lighting such as street lights, landscaping lighting, or house lights from a neighbor can look like headlights or can make a parked car suddenly “reappear” to the camera.

Reflections

Reflections on the driveway or road after rainfall or sprinklers running can cause incorrect notifications.

Detection Zone is Too Close to the Road

Vehicle detection can identify cars even if they only partially cross into the detection zone.

Lookalikes

Trailers, boats, or even riding-sized toy cars can trigger a notification.

Missing Detections

If you are not receiving notifications or recordings, check to make sure the options are enabled on your Vivint app. If these are already enabled your may need to adjust your detection zone or your camera may be offline.

Vehicle Detection Recording

Vehicle Detection Notifications

Adjust Camera Detection Zone

Vehicle Detection uses the same detection zone as person detect. Confirm the detection zone includes the area you want to receive vehicle detection notifications for. Please note, if the area is too far away vehicles may not be detected.

Camera is offline

Vehicle Detection will not function if your camera is offline. Click here for troubleshooting an offline camera.

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Vivint Outdoor Camera Pro – Adjust Smart Deter Settings

This article explains how to adjust the Smart Deter settings for the Outdoor Camera Pro using the Vivint Smart Home mobile app.

Deter is the little motion activated whistle that lets strangers approaching your house know they are being watched.

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Outdoor Camera Pro – Set Up Detection Zone

How do I set my detection zone?

You can also adjust your zone sensitivity. Higher sensitivity will identify a greater number of objects as people, which could lead to more false positives. While lower sensitivity is more accurate, your camera may miss some detections—especially at far distances.

What makes an effective detection zone?

For the most accurate detection we recommend limiting your detection zone to the ground. This ensures the camera only reacts when a person steps into this space. If you outline the sky or anything outside your property, for example, you could receive false detections and notifications. Note that a person’s entire body does not need to be inside the detection zone for your camera to react.

Examples of effective detection zones

Notice the detection zones in the examples below do not include the road, sidewalks, or any neighboring properties. This ensures the camera detects, records, and deters only people on your property rather than people walking by, getting in their cars, or doing their yard work.

What makes an ineffective detection zone?

A detection zone is less effective when it covers more than the ground on your property. If your detection zone extends beyond your property or into the sky, it may cause your camera to unnecessarily detect, record, or play its deter tone. And if you’ve integrated a Spotlight Pro, your light could be strobing your neighbors!

What else should I keep in mind?

If you’ve followed the advice above to set your detection zone and are still experiencing detection issues, here are some other things to consider.

While it’s uncommon, trees and other objects can occasionally register as people and trigger “person detected” notifications and recordings or trigger Smart Deter. If possible, try working your detection zone around these objects or, when possible, move them outside of the zone. You can also lower your zone sensitivity.

If you need additional help, don’t hesitate to reach out to our Smart Home Specialists.

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Pool Alert – App Setup

Note: This feature is currently only available for Outdoor Camera Pro. 

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Vivint Outdoor Camera Pro – Setup in App

This article will give you the steps needed to finish setting up your Vivint Outdoor Camera Pro. If you have any questions at any point in the process, don’t hesitate to reach out to our Smart Home Specialists.

Vivint Outdoor Camera Pro – Optimize Settings

This article explains how to optimize the camera notification, recording, and detection settings on the Vivint Outdoor Camera Pro using the Vivint Smart Home mobile app.

Note: pictures for the Android are shown on the left, iOS on the right.

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