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Blurams Cameras Installation and Connection Guide

admin — Sat, 18 Jan 2025 18:58:09 +0000

Blurams Cameras Installation and Connection Guide, The blurams app is home monitoring Wi-Fi video camera that sets up easily on your smartphone. With blurams camera, you can view your live video feed from anywhere by logging into the free blurams app on your smartphone.

Voice prompt description in the process of adding a device

1.During the device addition process, the device provides various sound or voice prompts to convey its status:

2.One “Beep”:

Pressing the “RESET” button triggers a long “beep,” indicating the device is in network configuration mode.

3. Two “Beeps”:

Emitting two beeps signifies the device received a request to add when scanning a QR code or receiving Wi-Fi information.

Blurams Cameras Installation and Connection Guide

4. “Camera is having trouble finding your network, please check your network name again and move the camera closer to your router”:

Indicates Wi-Fi connection issues. Retry device addition, ensuring:

a. Connected to a 2.4G Wi-Fi, not 5G.

b. Correct Wi-Fi password.

c. Device proximity to the router.

5. “Camera is having trouble connecting to the network, please try re-entering your password”:

Alerts mismatched Wi-Fi name and password. Retry, ensuring accurate Wi-Fi details.

6. “Camera is having trouble finding your network, please try moving camera closer to your router”:

Suggests weak Wi-Fi signal. Retry with the device closer to the router.

7. “Wi-Fi connection successful, camera is trying to connect the server”:

Indicates successful Wi-Fi connection; device is attempting server connection.

8. “Wi-Fi network error, the camera is having trouble connecting to the network, please try again later”:

Signifies server connection failure. Check if Wi-Fi network can access the Internet.

9. “Configuration is complete, please wait for the camera online”:

Marks successful device addition. Complete remaining configuration steps as guided for device usage.

If you are still unable to connect to the network, please provide the following information, and contact our customer support team at support@blurams.com for assistance.

• The device model

• Please provide us with the MAC address, which can be found at the bottom of the device

• Please let us know what error voice message when it fails to connect to the network. It would be helpful if you could provide a video showing the issue.

How can I add a new device/ connect to network?

• Device use environment

Different device models need to be added in different ways depending on your smartphone and device model, there are four ways to add devices based on the device’s functions. Before you start adding devices, please note the following points:

1.Make sure the device is and the red light is flashing; please use the original power adapter and cord to avoid issues such as insufficient power supply.

2.Make sure the network connection is normal. Please connect your phone to a stable Wi-Fi connection, and use the phone’s system browser to visit a website and check whether the network connection is good.

1.Make sure the phone and the device are under the same 2.4GHz Wi-Fi Network (If you only have 5GHz Wi-Fi, please check if the device you have supports an internet connection.). If you are using a dual-band router, you can log in to the router’s background control panel to enable a 2.4GHz Wi-Fi connection, or contact the router’s provider to inquire how to enable it, which can effectively improve the success rate of the dual-band router’s network allocation. Only parts of A33, A12S, and A31P support a 5GHz connection.

3.Place the device as close to the router as possible.

1.Please note that during the process of adding a device, the App needs permission to get the Wi-Fi information of the phone. Due to privacy limitations of the Android and iOS systems, obtaining the Wi-Fi information also requires the position/location permission from your phone. Please agree to authorize the permissions. If you have refused to grant location permission, you can reauthorize it in the following way:

• iOS users: System Settings -> blurams -> Location -> Select “While Using”

• Android users: System Settings -> Applications -> blurams -> Permissions -> Open Location

• Connection guide

Different adding methods will be different due to different attributes of the device.

QR Code(Wi-Fi Connection)

1.On the device list of the app, tap the “+” sign in the upper right corner.

2.Select the device you’re going to add, and select “Wi-Fi Connection”.

3.Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep.

4.Make sure that the Wi-Fi is a 2.4GHz network (If you only have 5GHz Wi-Fi, please check if the device you have supports an internet connection). Enter the Wi-Fi password and connect it to the camera.

5.Have the device scan the the QR code generated on the phone, and keep a proper distance (10-20 cm or 4-8 inches)until the camera’s indicator light changes to a blinking green light, or you hear two beeps from the device.

6.After scanning the QR code successfully, the device will start to connect to the Wi-Fi and then the server until it is set.

AP Mode(Wi-Fi Connection)

1.On the device list of the app, tap the “+” sign in the upper right corner.

2.Select the device you’re going to add, and select “Wi-Fi Connection” (only supported by part of devices, please choose according to the APP display).

4.Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep, select AP entrance. Go to the phone’s Setting -> Wi-Fi and connect your phone to a Wi-Fi named “CAM_xxxxxxx”

6.After the connection is successful, return to theBluramsAPP to display the Wi-Fi list scanned by the device.

8.Select the Wi-Fi to which the device will be connected and enter the password After clicking Next, the device will start to connect to the Wi-Fi and server and complete the setup.

Network Cable Connection

1.On the device list of the app, tap the “+” sign in the upper right corner.

2.Select the device you’re going to add and select “Network Cable Connection”(only supported by part of devices, please choose according to the APP display).

3.Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep.

4.Your device information needs to be matched before connecting, by scanning QR or entering the current SN code on the device.

5.After clicking Next, the device will start to connect to the Wi-Fi and server and complete the setup.

Bluetooth Connection

1.On the device list of the app, tap the “+” sign in the upper right corner.

2.Select the device you’re going to addand select “Bluetooth Connection”(only supported by part of devices, please choose according to the APP display).

3.Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep.

4.Select the Bluetooth signal that your phone has found to match the device, you can also match by scanning the QR code or entering the SN on the the device. Then wait for the match to be successful. The bluetooth is always named as “CAM_xxxxxxx”

5.After that Select the Wi-Fi to which the device will be connected and enter the password

6.After clicking Next, the device will start to connect to the Wi-Fi and server and complete the setup.

The Outdoor Lite2 indicates “Network Error”

If the outdoor lite2 (A20) indicates “Network Error”, please try to take a look at the below steps:

1, Connect the Ethernet cable from the router and power up the camera.
2, Add device using the App WiFi method, prompt with say Connection Successful.
3, Ethernet can be unplugged and Wi-Fi connection will be established.

If the issue still can’t connect via the Ethernet cable, please contact the support team email for advice.

Also, if you have the SD card and SD card reader, update the firmware will fix this issue also.

How to access the camera on PC

If you want to access the camera on web browser, there are two ways to access the web client.

1, Please go to the web client via the below link.

https://client.blurams.com/login

2, Please go to our official website, tap the “My device” to access the web client.

How to change the email address for the account?

If you want to change the email address for the account, we are so sorry it can’t be changed. The Blurams account is only linked to one email address, and it can’t be changed after registration.

If the old email address is unavailable, we suggest that you can register a new account with the new email address, then add the camera under the new account.

Please note: If you set up the camera under the new account, all the video data, Blurams Guard plans, and camera settings will still be under the old account, and it can’t be transferred to the new account.

Why the lens is rotated by itself or out of control?

If the device is rotated by itself or out of control, please try to troubleshoot it by following steps:

1, Please check if the Motion tracking function is on, if not, please turn off it. (Picture 1)

2, Please check if the Auto Cruise function is on, if not, please turn off it. (Picture 2)
3, Restart the device.
4, If the device still rotates by itself, please provide a video about it, and please attach the MAC address.

Can’t scan the QR code

If the Blurams Cam can’t scan the QR code, first, please make sure the device is red light blinking, please try to troubleshoot the issue by taking the below steps:

– Remove the camera’s lens protective film to make sure the lens is clean

– Adjust the smartphone screen brightness, Switch the App theme to Light, please go to the Blurams app >- Me >- Settings >- Theme, switch to Light mode

– Place the home security cameras on a table or platform, adjust the phone to let it scan the QR code

– Tap the QR code to enlarge it

– Adjust the distance between the lens and screen, the best distance is 3 ~ 5 inch

Please note: the device model A21C Outdoor Pro canadd it via the AP mode, it doesn’t need to scan the QR code; The outdoor lite2, outdoor lite3 supports connect via the Ethernet cable also.

How to remove or delete a device under my account

When you need to transfer a device to another account, or return it back, please delete the device from your account.

You can delete the device by selecting the “Remove Device” option on the device’s [Preferences/Settings] ”

If the device is associated with a Cloud Service, when the device is removed, the Cloud Service will be unassociated with this device.

This will not affect your other devices.

You can manage all Cloud Services under your account through “Me” -> “Cloud Service” -> “My Cloud Service”.

In addition, it is worth noting that when the device is removed, please save your video data to avoid data loss due to accidental removal.

Change the network

If the device is offline:

If the device is offline, you can only connect the device to the new router by re-adding the device. You can connect the device to the new router through the [Troubleshooting] button on the device list, [Update Wi-Fi] in the [Preferences/Settings], or by adding a new device.

If the device is online:
When the device is online, you can go to the device’s [Preferences/Settings] -> [Network Info] -> [Update Wi-Fi] to connect the device to the new router. After entering this section, the available Wi-Fi list scanned by the device will be automatically loaded. Select the Wi-Fi to which you need the device to connect and enter the password, and this Wi-Fi information will be sent to the device. The device will then try to connect to the new Wi-Fi. Even when the device is online, connect the device to the new Wi-Fi by adding the device again.

My device appears disconnected or offline

If the device shows that it is disconnected or offline, it may be caused by short-term network fluctuations or changes in the network conditions of the environment where the device is located. Please re-add firstly by the methods in 2.2 and if re-adding doesn’t work then check the following steps of your wifi environment:

1.Check that the connected router to the device can access the Internet properly. Please connect your phone to the same router, and visit a commonly used website via your system browser to check whether it opens normally.

2.Make sure the Wi-Fi account and password you entered are correct. If you have changed the name or password of the Wi-Fi, please reset and re-add the device.

3.Please place the device close to the router and clear the area between the device and the router.

4.Since a single router can only support a limited number of devices at the same time, please try to disconnect other devices before adding new devices.

5.The devices (except A33, A12S, A31P) must be connected to a 2.4G wireless network, not 5G. You can log in to the console of the router to enable the 2.4G wireless network, or you can contact the manufacturer of the router to inquire how to enable the 2.4G wireless network.

6.If you are using a dual-band router, you can log in to the router’s background control panel to enablea2.4GHz Wi-Ficonnection, or contact the router’s provider to inquire how to enable it or separate it from the single-band, which can effectively improve the success rate of the dual-band router’s network allocation.

What do the different status light colors mean?

Status lights on devices are an important tool that can help you find out what a given problem is. They can be divided into the following types:

1.The indicator light is off

1.If the indicator light is off, the indicator is turned off by the user or the device is not currently powered on. If it was turned off by the user, you can go to the device’s [Preferences/Settings] on your app and turn on the indicator light switch; if the status of the indicator light on the device’s [Preferences/Settings] is on, check whether the device is connected normally to a power source.

2.The red light is on

1.If the red light is on, the device has not been added or the device is offline. Please try adding the device again.

3.The red light is blinking

1.If the red light is blinking, the device is attempting to connect to the network, the device will attempt to scan the QR code or will wait for your smartphone to connect to the AP hotspot of the device.

4.The green light is on

1.If the green light is on, the device is working well and isn’t encountering any issues.

5.The green light is blinking

1.If the green light is blinking, the device is trying to connect to the Wi-Fi or trying to connect to the server. This status will appear when the device is turned back on after having been turned off, or while trying to reconnect after having been disconnected. This status will also appear during the process of adding a device.

Note: if the camera’s status light keeps solid red or green light even if press the set button, please contact the support team for advice.

Apple Siri set up guide

If you want to voice command the device, like turn on/ turn off/ show the live stream, please try to enter the Blurams app [Discover]>- [Siri Shortcuts].

Prerequisites for use:
1. Siri voice control function only supports iOS12 and above systems;
2. Only supports English and Simplified Chinese;
3. The shared device does not support adding shortcut commands.

Steps for usage:
1. Open the app and click the Discover button in the bottom navigation bar to enter the discovery page
2. Click Siri Shortcuts to enter a new page. Each device supports 3 commands individually.

The three commands are defined as follows:
1) Show the camera: call up the blurams APP, jump to the playback page to play the real-time video of the corresponding camera.
2) Turn on the camera: without manually open the blurams App, directly open the corresponding camera automatically.
3) Turn off the camera: without the user manually opening the blurams App, the corresponding camera is automatically turned off directly.

3. Click the “+” sign on the right side of each command to call up and add it to the Siri page. The default shortcut name is the name of the list, which can be modified by the user;
4. After the instruction is added to Siri, the Siri voice command is displayed on the second line of the list, and the plus sign on the right side of the list becomes an arrow to the right. The user can click the list option to re-start edit;
5. After the command is successfully added, Siri is invoked, and the user reads the set voice command to perform the corresponding operation.

Alexa app says “Waiting for Blurams”

If the Amazon Alexa can’t play the live stream and says “Waiting for Blurams”, use the below steps to trouble this issue:

1, Please ensure you can play the live stream on Blurams app.

2, Check if your Amazon Alexa app is up to date.

3, Disable, then re-enable the Blurams Skill in the Amazon Alexa App.

1.On the top left, tap Menu > Skills & Games > Your Skills > Blurams > Disable Skill > Disable.

2.Return to the Blurams Skill and tap Enable to Use. Sign into Blurams and tap Accept.

3.Follow the steps to Discover Your Devices.

Alexa cannot discover or connect to the camera

Here are some steps to try if your Amazon device is having trouble discovering the security camera:

1, Ensure the devices is the newest firmware, click here to see how to update the firmware online.

2, Ensure your Alexa devices’ firmware is also up to date. Click this link to check with Amazon customer support.

3, Ensure that you authorized the correct Blurams account to your Amazon Alexa account.

4, Disable, and re-enable the Blurams skill.

5, Ensure the device is online and the network is fine.

6, For additional troubleshooting, click here to refer to Amazon Alexa support.

Alexa can’t link to my account

If you can’t link your account to Amazon Alexa blurams skill, please try to do the following things:

1, Please try to log in the blurams app with the same account and password, and make sure the account and password are valid and correct.
2, Please check if the email address and password are correct, and please note if there exists the space character.

IFTTT set up steps

Blurams has partnered with IFTTT (If This Then That) to let our users connect Blurams security cameras and Doorbell to other brand apps and devices.

Blurams security camera and doorbell has a few triggers and actions it can use with IFTTT. Please go to the IFTTT to get more features to build a smart home and living carefree.

1. Download IFTTT

Enter https://ifttt.com/ in the address bar of a browser or download and install the “IFTTT” App from the Apple Store or Google Play.

2. Create Applet

Sign up and log into the IFTTT App, now you’re ready to create an Applet with Blurams service. As an example, we will demonstrate how to use the Blurams service by creating an Applet that “turns on push notification when you leave a place.

There are 3 steps to create an Applet:

1.Select “IF”

2.Select “THEN”

3.Preview and finish.

2.1 Select “IF”

Select the Location service first, then select “You exit an area” and locate an area on the map.

2.2 Select “Then”

Search and select “Blurams” service, then select the device which you need to enable push-notifications for it. If you have not used Blurams service before, then you need to do an authentication between your Blurams account and IFTTT first.

2.3 Preview and Finish

After finishing the settings above, IFTTT will show a preview page, here you can choose to rename the Applet.

Tap the “Finish” and after the save is successful, this Applet will immediately take effect.

3. Disable Applet

When you don’t need the Applet, you can disconnect the Applet or just archive it in the IFTTT App.

To learn more about Applets click here for support articles by IFTTT.

Disable/ Unlink Google Home

1.Open the Google Home app.

2.Tap Add -> Set up device -> Works with Google.

3.Tap “blurams” service below “Linked services”.

4.Tap “Unlink account” and then confirm you want to unlink.

Set up the Google Home/ Google Assistant

1. Download the Google Home app

On your mobile device or tablet, download the Google Home app.

2. Set up your Google device

If you haven’t set up your Chromecast and speaker or display, follow the steps below. If you have already set up these devices, you can skip this step.

1.Chromecast: https://support.google.com/chromecast/answer/2998456

2.Google Nest or Home speaker or display: https://support.google.com/googlenest/answer/7029485

3. Link blurams Account

• Open the Google Home app.

• Tap Add -> Set up device -> Works with Google.

• Search “blurams”.

• Tap “blurams” service.

• Sign in to the service with your blurams account.

Voice control

Use these commands to control your home security cameras:

1.OK Google, Show [camera name] on [Chromecast device name]

2.OK Google, Stop [TV/Chromecast device name]

Disable or Unlink the Alexa Skill

Click “DISABLE SKILL” on the Skill homepage to disable blurams skill.

Amazon Alexa Voice Commands

After discovering devices, you can control these devices through Amazon Echo series products. Currently, they support voice commands such as：

1.Alexa, turn on .

2.Alexa, show my .

3.Alexa, stop.

How to set up Amazon Alexa?

1. Download Amazon Alexa

Download and install the “Amazon Alexa” app on the App Store or Google Play.

2. Find blurams Skill

Log in to the Amazon Alexa app, open the sidebar from the top left corner, and enter the “Skills & Game” page, search for “blurams” in the search bar to find the blurams skills.

3. Enable blurams Skill

In the search result page, click “blurams Skill” and go to the Skill page, click “ENABLE” and follow the instructions to link Amazon to your blurams account.

4. Discover device

If the accounts are successfully linked, the Amazon Alexa App will start to discover devices. After waiting for a moment, all security cameras that have been discovered will be listed automatically.

Notes to keep in mind:

• The blurams skill works with all devices that are connected to your blurams account, including devices shared by other blurams users.

• Assign your device to an easily pronounceable name, such as “Garage” or “Living Room”.

• If your device is turned off or does not have power, Alexa won’t be able to access the Device. You must have power to the device.

OTA (Over The Air) Firmware Update

1.Online updates allow you to check the latest firmware version online for a given device. Whenever we provide a major new feature or fix an important issue for your hardware, we release an update to the device.

2.If your device is an upgradeable firmware model, you can see a firmware update prompt on the device List window of the app. Tap [Update Now] to see the details of this update.

3.You can also go to the [Preferences/Settings] -> [Technical Info] section of the blurams app to check whether there is a new firmware version available. Tap [Update Now] to start the update.

4.Make sure your app is running while waiting for the upgrade to complete. To avoid unknown problems, while the update is happening, do not minimize or close the app, shut down the device, or interrupt the update.

Where is the SD card slot?

If you couldn’t find the SD card slot of these devices(Dome Pro, Dome Lite, Dome Lite 2, Snowman), please power off the device, slide up the lens, the SD card slot is on the lens.

I can’t see any videos after inserting the SD card?

The device supports both cloud recording and SD card recording mode. The timeline displays videos that are in the cloud by default. If you need to view the video on the SD card, please switch the viewing way to SD card using one of the following ways:

• Enter the device’s [Preferences] “” -> [Storage] -> [Video viewing ways] and select the SD card.

• Enter the live page, tap the “” button to switch the timeline to the SD card mode.

In addition, you can switch the video recording mode on the SD card through the device’s [Preferences/Settings] “” -> [Storage] -> [SD card record mode].

The following recording modes are supported:

1.Not recording

The home security camera will no longer record video data on the SD card.

2.Event recording

The device will record video data to the SD card only when an event is detected.

3.All-day recording

If the SD card is inserted into the device, the device will record video data to the SD card at all times even when the device is not connected to the network. However, the SD card might be damaged over time if this mode is used for long periods of time as this engages the card continually.

The app can’t detect the SD card

If the cameras can’t detect the SD card, please try to troubleshoot it via the below step:

1.Please make sure the SD card works properly by testing the write and read files functions on a computer via an SD card reader, then insert the SD card into the device.

2.Please power off the device before inserting the SD card.

3.The device only supports FAT32 format SD card. Please format the SD card into FAT32 format on your computer before inserting it into the device.

4.The SD card capacity is 8GB ~ 128 GB.

KASA SMART CAMERA FAQ

admin — Thu, 26 Dec 2024 10:41:04 +0000

KASA SMART CAMERA FAQ, But, before that very smart plug, Kasa Smart was TP-Link Research America – TP-Link’s think tank for all things smart home. Building our name in the land of innovation, known as Silicon Valley, we were tasked with doing a deep dive into the smart home market to create customer-centric, reliable and quality products.

General Questions about Kasa Cam Outdoor

For all Kasa Cam’s basic information, please click here for details.

Below are some general questions about Kasa Cam Outdoor only.

Q1: How should I clean the surface of the Kasa Cam Outdoor?

You can clean dirt off your Kasa Cam Outdoor using a damp washcloth and wiping the edges off. We recommend caution when wiping the face of the camera so that you do not scratch the lens.

Q2: Do I need a hub for the Kasa Cam Outdoor?

Some Kasa Cam Outdoors are hub free and designed to work straight out of the box with your existing wireless network. All you need to get started is a safe and covered outlet for you to plug the camera AC adapter into, for example, KC200.

While some must work with a Kasa Hub and users will need to add the Hub first on Kasa APP, for example, KC300.

Q3: How far can I place the Kasa Cam Outdoor from my Wi-Fi router?

The average range of Kasa Cam Outdoor cameras can be 25-50 feet away from the router. This range varies based on your router model, home type and wireless interference. You can test your camera’s signal strength from the device settings menu from within the app.

Q4: Is Kasa Cam Outdoor battery powered?

Only KC300S2 and KC310S2 support battery-powered, the other Kasa Cam Outdoor can only be powered by being plugged into an electrical outlet.

Q5: Is KC200 completely wire free?

The kasa cameras are not completely wire free, as long as you need to power them on with the provided power cord.

However, kasa cameras are wirelessly connected to your Wi-Fi network after successfully setting them up.

Q6: Is there an extension cable for KC200?

We do have the extension cable for KC200, and its model is KA200E. Please click here for more details.

Q7: How do I turn my Kasa Cam Outdoor Siren on/off?

From the live view screen, tap the siren icon to be taken to the siren on/off button. Tap once to trigger the siren, tap again to disarm it.

Q8: What can I do if bugs are triggering my Kasa Cam Outdoor?

If your Kasa Cam Outdoor is placed in an area where dust or bugs are a problem, you can change the minimum motion duration setting. You can configure the minimum motion duration found in the Privacy and Sensitivity tab of your camera setting. Refer to the question “How can I reduce the number of false alerts I receive from my Kasa Cam Outdoor?”

Questions Regarding Kasa Care Subscriptions

Q1: Do I have to purchase Kasa Care individually for each of my cameras?

Kasa Care services have Plus and Premium plans.

If you subscribe to the Plus plan, you need to subscribe to the Kasa Care service for each camera individually.

The Premium plan applies to per Kasa account. After you subscribe to the Premium plan, up to 10 cameras bound to the Kasa account can enjoy the Premium plan.

Please see FAQ-1962 for details on plans and pricing.

Q2: When will my Kasa Care subscription start and when will I be billed?

Your Kasa Care subscription starts on the day after your set up the camera successfully. You can select to use the free plan or purchase a monthly/yearly subscription. You will be billed on the same day when your monthly/yearly subscription is activated.

Subscriptions automatically renew, and users can cancel the plan before the next bill date to avoid being billed for the next cycle.

Note: With a free plan you’ll only have access to your last 12 hours or 2 days of video history depending on the Kasa Cam’s model number. You may opt-out by Canceling the paid plan before your trial ends.

Q3: How do I change my Kasa Care payment information?

You will be able to change your payment information at any time through the Kasa app. Launch the Kasa app, click on the “ME” icon at the lower right corner of your screen, go to Kasa Care, and then click on Payment to change your payment information.

Kasa Care only allows for one payment card on file at a time. Notifications of transactions, subscription and payment issues will be sent via email.

Q4: Can I change my billing cycle?

Yes, you change your billing cycle for each Kasa account. When changing from an annual to a monthly plan we will refund you for the remaining unused days of Kasa Care.

You can change your billing cycle by selecting Kasa Care from the side bar, canceling your current subscription and creating a new subscription.

Q5: How do Kasa Care subscription renewals work?

Your Kasa Care subscriptions will automatically renew at the end of the billing cycle unless you choose to cancel the service.

General Questions about Kasa Care

We released the new Kasa Care service in 2020. For detailed information about the new Kasa Care service, please refer to What is Kasa Care.

Here is what you might want to know about the new Kasa Care service.

Information related to the free trial

Q1: Is there a free trial for the Kasa Care plan?

With the new Kasa Care service, every Kasa account is eligible to sign up for a free trial for the new Kasa Care plan once.

To view the Kasa Care plan, From the Kasa APP > Tap’Me’ on the bottom> Select Kasa Care

Q2: Can I get a free trial for the new Kasa Care if I already had a free trial of the legacy Kasa Care plan?

Yes! Every Kasa account is eligible for a one-time free trial of the new Kasa Care services.

Q3: How many free trials can I have for the Kasa Care plan?

Each Kasa account is eligible to sign up for a free trial once.

Q4: Can I cancel a free trial?

Yes. You can cancel a free trial at any time from the Kasa app. Do note, however, that your account will not be eligible for another free trial after the cancellation.

Information related to User Migration

Q5: How to migrate from the legacy Kasa Care plans to the new Kasa Care plans

If you have active legacy Kasa Care subscriptions for your Kasa Cameras, you can migrate to the new Kasa Care plan on your Kasa app. To view your options, open the sidebar by tapping the “≡” button in the upper left corner of the Kasa app and select Kasa Care.

To migrate and upgrade, please click on “Upgrade to New Plans” and you will be taken to the new Kasa Care ‘Select Services’ screen. You could just follow the subscription instructions to finish the migration. All legacy Kasa Care subscriptions will be terminated, and the prorated refund will be issued to your credit or debit card on file.

You can also cancel your existing subscription first and subscribe to a new Kasa Care plan later. Upon cancellation, all legacy Kasa Care subscriptions will be terminated, and the prorated refund will be issued to your credit or debit card on file.

Please note that once you’ve completed all the steps of “Upgrade to New Plans” or “Cancel Subscription,” you cannot purchase the legacy Kasa Care plans again.

Migration is one way and cannot be undone.

Please contact TP-Link support if you see a message reporting that “This subscription cannot be refunded” while migrating to the new Kasa Care plan.

Q6: Do I still have access to the legacy Kasa Care’s free features after I cancel my legacy service?

First, you will be refunded when you cancel the legacy Kasa Care Plans. After cancellation, your Kasa Cameras will automatically revert to the legacy Kasa Care’s free features:

· KC100 and KC110 will still have 12 hours of free cloud storage for 2 years from the original setup date.

· KC120 and KC200 will still have 48 hours of free cloud storage for 2 years from the original setup date.

· KC300 will still have 48 hours of free cloud storage for 1 year from the original setup date.

· KC310 will still have 12 hours of free cloud storage for 1 year from the original setup date.

Depending on the camera, you will have one or two years of free cloud storage.

Any paid subscriptions will not pause the countdown clock on your free storage.

Please note that once you’ve canceled a legacy Kasa Care plan or migrated to a new Kasa Care plan, you cannot subscribe to the legacy Kasa Care plans again.

Q7: Can I keep my existing legacy Kasa Care plan for my Kasa Camera?

Yes. You can keep your existing legacy Kasa Care plan. However, if you cancel or make changes to your plan, you will not be able to return to the legacy plan. You can switch to a new Kasa Care plan anytime from the Kasa app.

Q8: Can I alter my legacy Kasa Care plan?

You cannot make other changes to your legacy Kasa Care subscriptions.

You can cancel your legacy Kasa Care plan or migrate to a new Kasa Care plan at any time.

Plan cancellation and change

Q9: Can I cancel or change my Kasa Care subscription?

Yes. Your Kasa Care plan cancellation/change will take effect immediately. All video history outside of the new plan limits will be erased and cannot be recovered.

Either a prorated refund or a prorated credit will be issued accordingly.

If you still have one or more cameras in your Kasa Care subscription, you’ll get a prorated credit applied to your next bill.

Note: Your Kasa Care subscription can either be billed monthly or annually. You can found the current billing cycle (next invoice date) by tapping on the Kasa Care in the sidebar of the Kasa app.

If you wish to change your billing cycle, you may tap on the Kasa Care in the sidebar, canceling the current subscription and create a new one.

Refund Policy Summary Table

Billing Cycle

Canceling your plan

Downgrading your plan (moving from Premium to Plus plan)

Monthly/Annual

Effective Date: Camera subscription canceled immediately.

Refund: Prorated refund

Effective Date: Camera moved to Plus plan immediately.

Refund: Prorated credit

Cancel or Downgrade Kasa Care service on Web Portal

If you made the subscriptions from the Kasa Care Web portal or in the old Kasa app (versions before Dec 2022), you can downgrade or cancel the service on Web portal , this article will introduce some points for attention.

If you made the subscriptions in the Kasa APP app (after Dec 2022 app update) please refer to this FAQKasa Care Cancellation and Refund

Q1: If I cancel Kasa Care, will it terminate immediately?

A: Yes, when you choose to cancel the subscription, the Kasa Care plan and service will stop immediately.

Q2: Can I receive refund after cancelling?

A: After cancelling the service, you’ll be issued either a prorated refund or a prorated credit. If you’ve cancelled your Kasa Care subscription, you’ll get a prorated refund. If you still have one or more cameras in your Kasa Care subscription, you’ll get a prorated credit applied to your next bill.

Q3: Can I view cloud video clips after cancelling?

A: No, all video history outside of the new plan limits will be erased and cannot be recovered. But you can also watch the clips which are no more than 30 days.

Q4: How can I cancel the Kasa Care service?

A: Log in to the Kasa Care official website https://kasa.tplinkra.com/ , and then choose the Kasa Care subscription and Tap on Cancel Subscription, reconfirm if you want to unsubscribe, and click REMOVE, the service will be cancelled immediately.

Q5: Could I downgrade my previous plan?

A: Yes, log in to the Kasa Care official website, and then subscribe to the new service you want to downgrade, then you will switch to the new service.

The Refund Policy Summary Table from website as below:

Billing Cycle

Cancelling your plan

(moving from the Plus/Premium plan to Free plan)

Downgrading your plan

(moving from Premium to Plus plan)

Monthly/Annual

Effective Date: Camera moved to Free plan immediately.

Refund: Prorated refund

Effective Date: Camera moved to Plus plan immediately.

Refund: Prorated credit

How can I buy a Kasa Care subscription for my camera

You can subscribe to the Kasa Care plan from the Kasa app or from the Kasa Care web portal.

This FAQ will guide you step-by-step to make a new subscription.

• From the Kasa App (IOS)

• From the Kasa Care Web Portal or Andriod

From the Kasa App (IOS)

1. To subscribe to a new Kasa Care plan, open Kasa APP, and access Me-> Kasa Care.

2. Click “Add Plan” to add the new Kasa Care service.

3. Choose the service you want to buy and click Subscribe.

4. Pay for it from APP Store.

5. Select the camera you want to add to the plan, the camera selected will be applied Kasa Care features after the subscription. If you do not see your camera in the list, please make sure it has the latest firmware and have internet access.

From the Kasa Care Web Portal or Andriod

1. If you use web portal, login the Kasa Care website(https://kasa.tplinkra.com) with your TP-Link ID;

If you use Android APP, open your Kasa APP and access Me->Kasa Care.

2. Click Add Service and choose the Kasa Care plan you want to use.

3.Select the cameras you want to add in the plan.

4.Choose the Billing Cycle you prefer, yearly or monthly.

5. Add your credit card info and pay for it.

If you need any help with Kasa Care, contact TP-Link technical support .Please try to provide the following information for us to better help with your case:

1.Your TP-Link ID

2.A screenshot of Error or a screenshot of Kasa Care payment record with Order ID.

If you need further assistance contact TP-Link Customer Support here.

What are activity notifications?

Kasa Cam utilizes your smartphone’s push notification feature to alert you of activity. When your camera detects any activity (sound and/or motion based on your camera settings), it will send a push notification to your mobile device. Tapping on the notification will take you to “Activity” tab in your Kasa app. From there you can view a video recording of the activity.

Step 1: Example of push notification

How do I turn on or off activity notifications on my mobile device?

Kasa Cam utilizes the push notification of your smart phone to inform you of detected activities by the camera. This feature can be turned on during or after the installation process. This guide will show you both.

During installation:

While going through the setup process, the app will remind you to enable the notification feature. If you tap “I don’t want to be notified, then you may need to turn on this feature manually after the installation process.

After installation:

Method 1:

1: Open your Kasa app, tap the “three lines icon” on the top left corner, and then click on “Settings”.

2: Tap “Notifications”, click on the camera which you want to enable notification function. Here we take KC120 as an example.

3: Enable “Activity Notifications”, if you select “Always” in the page, you will receive notifications all the time. If you select “Custom Time”, you can custom a time period when you will receive the notifications.

Note: If your enable “Automatically Limit Notifications”, Kasa app will limit the frequency of notifications you receive to no more than one notification per five minutes regardless of activity.

Method 2:

Here we take KC120 as an example.

1. Click on KC120, then click on the “three lines icon” on the top right corner, go to the Device Settings page.

2. Click on “Notifications”.

3. Enable “Activity Notifications”, and then select “Always” or “Custom Time” as your desire.

What is Kasa Care?

Kasa Care is a cloud-based service that allows users to view and download activity recordings from a Kasa Cam.

When you purchase a Kasa Cam, you can subscribe to our advanced plan to enjoy our Kasa Care cloud service.

Your Camera’s activity recordings are stored on the cloud and associated with your Kasa account. You can review, download, and share these recordings within certain days in the activity center on your Kasa app.

You could choose either Plus Plan or Premium Plan for your account.

The subscription is associated with the account, you can add cameras to the plan or remove cameras from it on Kasa APP.

	Plus Plan	Premium Plan	Free Plan
Pricing	Pay monthly: $3 per month, per camera OR Pay annually: $30 per year, per camera	Pay monthly: $10 per month, per account OR Pay annually: $100 per year, per account	Free
				Service items	Per Camera • 30 Days of Video History • Manual Clip Recording • Video Sharing • Activity Notifications with Snapshots	Per Account • 30 Days of Video History • Manual Clip Recording • Video Sharing • Activity Notifications with Snapshots • Up to 10 Cameras	Available with or without a cloud storage plan • Live Streaming • Push-to-Talk • Activity Zones • Activity Notifications

* 30 days of video history – With 30 days of video history, you can see every event captured by your camera through a clip. The video history includes an activity recording clip, a snapshot of the detected activity, and the time the activity was recorded over the past 30 days

* Video sharing – Just tap the share button and you can quickly post your Kasa Cam clip to your preferred social media platform or share it directly with your friends and family. You can also download Kasa Cam clips to your mobile phone or tablet to keep them for long-stem storage.

* Rich notifications – When your Kasa Cam detects motion or sound, you’ll be alerted with a push notification featuring a snapshot of the detected activity, letting you decide at-a-glance if you need to respond now or later.

* Up to 10 Cameras – Kasa Care Premium represents fantastic value for multi-camera households, giving you access to all paid Kasa Care features for up to 10 cameras; it’s the way to go if you have four or more cameras.

Free cloud recording offering:

When you set up a Kasa Cam, you can enjoy the free Kasa Care service depending on the model number of the camera. With the free service, you will have access to 12 hours or 2 days of video history for the Kasa cameras

To access video history for more than 12 hours or 2 days, you have to upgrade to one of our paid subscription plans.

* Kasa Cameras that support SD card does not have this feature, you need to upgrade to one of our paid subscription plans to use the cloud storage and the features such as “Manual Recording”, “Activity Notifications with Snapshots”

Models	Inclusive Free Recording
KC100	Rolling 12-hour video history for 2 years
KC105/EC60	No free cloud recording (Add microSD card to enable free local 24/7 recording)
KC110	Rolling 12-hour video history for 2 years
KC115/EC70	No free cloud recording (Add microSD card to enable free local 24/7 recording)
KC120	Rolling 2-day video history for 2 years
KC200	Rolling 2-day video history for 2 years
KC300	Rolling 2-day video history for 1 year
KC310	Rolling 12-hour video history for 1 year

Note: The 2-year/1-year free plan starts timing after the camera is set up successfully.

Do I have to create a Kasa account to be able to use the camera?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Yes, if this is your first Kasa device, you will be asked to create an account when you add your first camera. A Kasa account will allow you to manage the Kasa Cam and other Kasa devices. After you create your account you’ll be sent a verification email to complete the registration process.

Step 1: Tap Create Account

Step 2: Type in your Email address and set a password

Step 3: Confirm the email address and tap Continue

Does Kasa Cam have Night Vision?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Yes, Kasa Cam comes equipped with Night Vision. Kasa Cam’s Night Vision will allow you to see what’s happening up to 30 feet in darkness. There might be slight difference in the distance of Night Vision, please click here for more details.

You can access the Night Vision settings through Camera Settings with the following options: Automatic, Off, or Always On.

Step 1: Go to your Camera’s page on the Kasa App and tap on the settings button

Step 2: Tap on Night Vision

Step 3: Choose your night vision option and tap Save.

*Note: If your camera has been placed in front of a window, you may experience some glare from the infrared LEDs used for night vision. You may need to turn off night vision to the reduce the glare. Placing the camera next to a wall’s edge may also affect how night vision works.

Read More : TP-Link VIGI VMS Ultimate Guide

General Questions related to Kasa Smart Cameras

Part 1：Installation Questions

Do I need an account to be able to use a Kasa Smart camera?

Yes, All TP-Link apps and services require the creation or use of a TP-Link ID. This is a universal account that is used to manage and access your TP-Link apps or services. One account can be used across multiple apps or services, so if you use products such as Deco, Kasa or Tapo all you have to do is create one account to access them all. You can refer to FAQ 1961 for more information.

What are the requirements to use the Kasa App?

Please download and update the latest version of the app from Google Play or the App Store. OS requirements may change with future app releases. Check your app store for information on the latest requirements.

Note: Currently, there are no plans to support other operating systems such as Windows, Mac or Linux. Kasa is only available on Android and iOS devices.

What encryption types do Kasa cameras support?

Kasa cameras currently support WEP, WPA/WPA2, and WPA3(some models) encryptions.

Portal, WPA/WPA2-enterprise, and open/unsecured networks are not supported.

Note: Kasa smart devices do support hidden SSIDs.

What bands do Kasa cameras use?

KC120 and KC200 support both 2.4GHz and 5GHz. All of the other Kasa Cameras support 2.4GHz only.

What do the Kasa Camera’s LED colors mean?

System LED Colors	Status
Solid amber	Rebooting
Alternating amber and green	Ready to Configure
Flashing red	Connecting to Wi-Fi
Flashing green	Connected to Wi-Fi
Solid green	Bound to Cloud
Flashing amber	Resetting to Factory mode

How do I mount my Kasa Camera?

Use the provided mounting equipment and follow the in-app guide for mounting your camera.

Part 2：Motion Detection and Notification Questions

How do I adjust the Camera’s detection sensitivity?

Navigate to the camera Device Settings page on the Kasa App, then tap Privacy and Sensitivity where you can find settings to change the sensitivity of the detection to a lower/higher level.

What does the Notification Frequency option do?

This option allows you to reduce the number of notifications in a particular period of time. One notification for every 5 minutes of activity. This is useful when monitoring a particular busy area.

Why clips or snapshots in the Activity Center when motion detected?

If you are using the local storage option or have not subscribed to Kasa Care you will still receive a notification if activity is detected but there will not be a recording to review in the activity Center.

For local storage go to Cameras > tap on the Camera > tap 24/7 recording to review record activity.

Does Kasa camera support email notification when it detects an activity?

No, Kasa cameras only support Push Notifications.

Part 3：Live View Questions

Who can manage my camera and view recordings?

Only individuals who have signed into the associated Kasa account can view your camera and recordings. All video streams and activities associated with your camera are private and can only be viewed by those signed into the Kasa Account.

*Note: We recommend that you never share your account information with anyone.

Can I view multiple Kasa cameras at the same time?

A preview for all cameras can be found under the Camera tab. Simply tap the play button on each preview to view what the camera is currently looking at.

Can multiple accounts/devices view the Kasa camera at the same time?

Yes, up to 10 users can be logged into your account at the same.

What should I do if the screen of my camera has an abnormal color (pink, purple, green, etc.)?

• Move the camera to a different position with a different light environment

• Switch between day and night mode,

• Reboot the camera.

• If these actions do not resolve the concern contact TP-Link Support

How long can I view the Live stream of a Kasa camera?

• There is no time limit you are viewing the livestream of your camera through the Kasa app and are on the same network

• There is a 10 minute limit if you are viewing the livestream outside of the camera’s home network or using a screen-based home assistant, like Google’s Nest Hub or Amazon’s Alexa Show.

Part 4: Third-Party Questions

How do I view a Kasa camera on a computer?

At this time Kasa Cameras do not support RTSP so viewing a camera’s stream on a computer is not possible.

What 3rd Party Home Assistants are supported?

Bother Google Assistant and Amazon Alexa are supported. This is a cloud-to-cloud integration and you will be required to connect your Kasa Account to their service in order to use voice control or view the livestream on a compatible device, like Nest Hub or Alexa show.

For Amazon Alexa: http://www.tp-link.com/us/faq-1952.html

For Google Assistant: https://www.tp-link.com/us/faq-1558.html

*Note: Refer to this link to know the commands the camera supported. For security purposes on/off commands are not available for voice control.

Part 5: Audio & Video Questions

How do I adjust the volume of the Kasa camera from the Kasa APP?

Tap on the camera tab, then tap on the camera you want to adjust. In the lower right corner you should see a speaker button. Tap and use the slider to adjust the camera’s microphone volume.

What should I do if the audio from the Kasa camera sounds muffled?

Make sure there are no other devices causing interference. If there are you may want to relocate them or the camera.

*Note: view the livestream in the same room as the camera can cause feedback on the speaker

Why there is no audio in the recordings from my Kasa Cam?

• Adjust the media volume of your phone and ensure it is NOT in Silent Mode. If you have an iPhone, please flip up the hardware switch on its left side.

• Open the Kasa App, navigate to the Device Settings page, tap on Privacy and Sensitivity and ensure you have selected to also record audio.

• Download the recorded clips/videos to your phone. Then check if you can hear the audio while playing the videos.

• Try a different phone or tablet.

• If all else fails contact support.

Part 6: Recordings & Clips Questions

Does the Kasa camera support manual recording?

Yes, however you will need to have a Kasa Subscription in order to trigger manual recording.

How can I delete recordings of Kasa camera from Kasa APP?

Tap on the Activity tab, then tap on the recording. Tap on the options button and select delete.

Do Kasa Cameras support 24/7 recording?

Yes, all current Kasa cameras support 24/7 recording. This feature requires local storage via a MicroSD card (sold separately).

Can you delete 24/7 recordings using the Kasa App?

When using the 24/7 recording feature the oldest recordings are automatically overwritten. You can delete all contents by reformatting the MicroSD card in use.

How can I download a clip to my PC?

For 24/7 recordings simply take the cameras MicroSD card and using a adapter transfer the contents from the card to your computer

For cloud storage you will need to download the individual clip to your phone and then sync it to your PC or use a cloud storage, like Dropbox or iCloud to access and download the clip to your PC.

Can I restore deleted recordings?

No. Deleted records are not recoverable.

How long will a clip be stored on a MicroSD card?

This depends on the size of the MicroSD card and the video quality used.

Use the chart in this FAQ to choose the right memory card for you.

Part 7: Other Questions

How secure are Kasa cameras?

Kasa Cameras use industry-standard AES 128-bit encryption with SSL/TLS.

How much data will my Kasa camera use when watching live video or uploading the clips to Cloud?

This depends on the resolution used. On average the usage should be no more than 5Mbps

How many Kasa cameras can be managed by one account?

There is no limit unless you are using Kasa Care’s account-based plan. If that is the limit is 10 cameras

What should I do if I’ve forgotten my password?

You can refer to this link to solve your problem.

How do I change the email address of my Kasa App account?

There is no current way to change the email address. You can create a new TP-Link ID, however, you will need to remove the devices from the old account and rebound them to the new one.

*Note: If you are using Kasa Care services you will need to cancel the account and resubscribe under the new account.

How do I switch to another Kasa account in the Kasa APP?

You will need to log out of the current account and login with the new one. Kasa APP ->Me ->View Account -> Log Out ->Login

But please note if your Kasa devices have already been bound to the previous account, you will need to remove those devices first from the old account and bind them to the new one, here is the guide for unbinding them from the old account. Or you could reset the devices manually.

Can I still use my Kasa camera if there is no internet?

You can use the camera or watch the live view without an internet connection, but please ensure both your phone and the camera are connected to the same wireless network.

Note: Motion detection or any other service associated with the TP-Link Cloud will not work if there is no internet access.

How long is a Kasa Camera’s power cord?

10 feet

How do I turn off the camera?

Open the Kasa app and on the main screen tap the “power” button next to the camera. This will enable privacy mode and stop all recording and monitoring until privacy mode is disabled.

How do I turn on or off the green LED on the front of the Kasa camera?

If you want to turn on or off the green LED on the front of the Kasa camera, navigate to your camera’s live view screen and access the device settings. Scroll down to a toggle switch for Status LED.

How do I use Push to Talk (PTT)?

Like a walkie-talkie, you can use a Kasa Camera to communicate with those around the camera. Simply press and hold the microphone button in the Kasa app. Once you hear the chime you can begin to speak. Release the button to allow for the other person to respond.

Why can’t I hear the sound of the camera when clicking the “Push to Talk” button on the camera?

Our camera’s 2-way audio is half-duplex. It can only send or receive at a given time.

Can KC300 and KC310 use the same hub?

Yes! The hub (KH300/KH310) supports both KC300 and KC310 at the same time, the maximum limit of the cameras connected is 16 cameras for 1 hub.

What is the meaning of Class 10 in SD cards?

SD cards are divided into Class 0/2/4/6/10 according to different read and write speeds. Class 10 is one of the faster-speed classes of SD card flash memory. It’s suggested to use an SD card whose read and write speed is Class 10 or above.

How to set up the Schedule feature?

On the live screen, there is the Schedule icon. Customers can set a time to turn off or on the camera.

When the camera is off, its video stream service is disabled, which means you cannot live view, and would not get any detection or notification. The camera is in standby mode.

What’s the subscription plan for Kasa Cam?

The subscription plan is also called Kasa Care. Refer to the FAQ link for details: https://www.tp-link.com/us/support/faq/1962/

KASA SMART CAMERA FAQ

How Do I Remove my Kasa Cam?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

iPhone:

Find your camera on the device list in your Kasa App. Swipe to the left to remove the camera.

Android:

Find your camera on the device list in your Kasa App. Select and Hold to Remove.

Through App Settings:

Step 1: From the Camera’s page, open settings and click Delete on the bottom.

Step 2: Read the warning and click Delete Device

Note: Be aware that when you remove your camera the following will take place:

Your Kasa Cam will be removed from your account and restored to factory settings.

All configured settings and notification settings will be removed.

When removing the camera, your existing recordings will not be deleted and your subscription recording plan will remain unchanged.

How Do I Setup my Kasa Cam?

Please following the instructions step by step in this article to go through the entire setup process, then you can control the Kasa Cam with your Kasa app.

Before we begin:

1. Please download Kasa Smart from App Store or Google Play and install it on your smartphone.

2. Connect your smartphone to your home Wi-Fi network.

3. Plug your Kasa Cam into a power socket.

Here we use KC120 for example

Step 1: Open the Kasa App

Log into your cloud account. Please refer to the link to sign up if you don’t have a cloud account.

Step 2: Tap “+” button to add a Kasa Cam, select “Add a Device”, and choose “Cameras” icon according to your model number.

Step 3: Follow the instruction on the Kasa app to power on the Kasa Cam, and wait for the light to blink orange and green.

If the light does not blink orange and green, please reset the Kasa Cam as per UG/QIG.

Step 4: Connect your phone to the Kasa Cam’s Wi-Fi network.

For Andriod:

Kasa will look for your Kasa Cam automatically, and it will take about a minute.

If you have a problem with this step, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cam’s Wi-Fi network (same as iOS).

For iOS:

You need to connect to the Kasa Cam’s Wi-Fi network manually, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cam’s Wi-Fi network (which is named Kasa_Cam_xxxx), and then go back to the Kasa app to continue the setup process.

Step 5: Choose your home network to connect, enter the password of your home network.

Step 6: Name your Kasa Cam

Step 7: Enable Activity Notifications. If you enable this function, your camera can alert you whenever it detects motion. If you don’t want to be notified, click on “I don’t want to be notified”.

Step 8: Follow the instruction to mount your camera. If you do not want to do it now, click on “No Thanks”, and we have completed the setup of Kasa Cam.

Where Can I Place my Kasa Camera

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Kasa Cam is an indoor only camera that can be placed on any flat surface or vertically mounted using the magnetic base or the mounting accessories provided.

When selecting a location to place your Kasa Cam we suggest an area that has a clear field of view, and no obstacles that may interfere with your viewing experience. Areas that face your front or back doors are typical locations.

Mounting Options:

Mounting with Magnetic base:

Mounting with Mounting Plate

Placement on a Flat Surface

With the Kasa Cam’s Adjustable arm you are also able to place the camera on any flat surface.

How do I move my camera to a different wireless network?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

You can change the wireless network by resetting your camera, and then following the regular setup process.

Step 1: With your camera plugged in remove the back cover.

Step 2: Using a paperclip press the reset button for 5 seconds.

Step 3: Once the LED is blinking amber and green launch the Kasa App and click on Add device.

Step 4: tap Choose from Pre-configured Devices.

Step 5: You will have an option Reset my Device or Don’t Reset my Device. If you are just changing the wireless network choose Don’t Reset my Device.

*Note: Be aware that selecting RESET MY DEVICE will return your camera to factory defaults removing your current camera settings, and will delete all activity and clips associated with your camera.

What are the sensitivity settings and how do I control them?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

There are two sensitivity settings: Motion and Sound.

Motion sensitivity indicates how little or how much activity must occur to trigger a notification.

Sound sensitivity indicates whether you want to listen for noise or not.

You can access the camera sensitivity settings from the device details page. For motion sensitivity and when sound sensitivity is enabled, your options are more sensitive, normal or less sensitive.

How to View the Recordings on a Kasa Camera

You will need to log in to your Kasa account in the Kasa app to view your camera’s recorded clips.

Note: If the camera enjoys the Kasa Care service, the clips uploaded to the cloud server are maintained based on your Kasa Care subscription plan.

Method 1: Viewing Cloud Recordings

• Launch the Kasa App and click on Activity, and then you can see the clips uploaded to the cloud server.

• Select the date and tap the Play icon on the clip you want to watch, and then you can watch it.

You will be directed to the Live View page of the camera if you tap the Watch Live button.

If you tap the More button on the clip, you can download/Share/Remove the clip.

Method 2: Viewing Locally Stored Clips

• launch the Kasa App

• click on Camera

• click on Manage on the camera

• tap 24/7 Recording to watch the videos saved on the microSD card.

Note:

1.Only the cameras that have microSD card slot support the 24/7 Recording feature.

2.The MicroSD card must be inserted and formatted

3.24/7 recording must be enabled.

4.The camera will overwrite the oldest files when the microSD card memory is full.

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