Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.

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How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex Cloud App. Refer to the Lorex Cloud App Product Compatibility Chart for a list of compatible recorders.

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Changing Your Password via Your Recorder

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Retrieving your device ID

Lorex Devices Password Reset Detailed Guide.

Changing or Resetting Your Recorder’s Password

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click  next to the account you want to change the password for.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex App. Refer to the Lorex App Product Compatibility Chart for a list of compatible recorders.

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Table of contents:

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Change or Reset Your Recorder’s Password Through the Lorex App

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Change Your Recorder’s Password Through the Lorex App

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Reset Your Recorder’s Password Through the Lorex App

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Change or Reset Your Recorder’s Password Through Your Recorder (New Local UI)

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Change Your Recorder’s Password Through Your Recorder (New Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Log in to your recorder using the recorder username (default: admin) and your current password.

2.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > Users > User.

3.Under the admin username, click the icon  underneath Edit.

4.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Reset Your Recorder’s Password Through Your Recorder (New Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

5.Input the email address linked to your account, then tap Send Reset Instructions.

6.Check your email to retrieve the temporary password.

7.Log in to your recorder using the recorder username (default: admin) and your temporary password.

8.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > Users > User.

9.Under the admin username, click the icon  underneath Edit.

10.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Change or Reset Your Recorder’s Password Through Your Recorder (Old Local UI)

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Change Your Recorder’s Password Through Your Recorder (Old Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Log in to your recorder using the recorder username (default: admin) and your current password.

2.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > ACCOUNT > User.

3.Under the admin username, click the icon  underneath Edit.

4.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Reset Your Recorder’s Password Through Your Recorder (Old Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

5.Input the email address linked to your account, then tap Send Reset Instructions.

6.Check your email to retrieve the temporary password.

7.Log in to your recorder using the recorder username (default: admin) and your temporary password.

8.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > ACCOUNT > User.

9.Under the admin username, click the icon  underneath Edit.

10.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex Cirrus App. Refer to the Lorex Cirrus App Product Compatibility Chart for a list of compatible recorders.

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Table of Contents:

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Changing Your Password via the Lorex Cirrus App

Note: You cannot reset your password with the Lorex Cirrus App. To reset your password, you must use your recorder. The following instructions explain how to change your recorder’s password from the Lorex Cirrus App.

1.Tap the  icon in the top left corner of the Lorex Cirrus app.

2.Select Devices.

3.Tap Edit under your desired recorder.

4.Tap Change Password.

5.Fill in the required fields as follows:

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Changing Your Password via Your Recorder

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

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Resetting your Password

1.Login to your system using the reset password.

2.From the Live View screen, click >  Setup > User.

3.From the list of accounts, find the row for the account you want to update and click 

This password will be used to connect to your system from now on.

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Resetting Your Password (LHA / LNK Series)

This password will be used to connect to your system from now on.

Record your password and store it in a secure place.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Pro App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex Pro App. Refer to the Lorex Pro App Product Compatibility Chart for a list of compatible recorders.

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Table of Contents:

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Changing Your Password via the Lorex Pro App

Note: You cannot reset your password with the Lorex Pro App. To reset your password, you must use your recorder. The following instructions explain how to change your recorder’s password from the Lorex Pro App.

1.Tap the ellipses (…) above your desired recorder in the top right corner of the app.

2.Tap Device Settings.

3.Tap  in the top right corner of the Device Settings page.

4.Tap Modify Device Password.

5.Fill in the required fields as follows:

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Changing or Resetting Your Password via Your Recorder

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click  next to the account you want to change the password for.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

How to Reset Your Password

There are different processes to reset your password for different types of Lorex products or accounts.

Please select the type of password reset you need:

How to Reset Your Lorex App Account Password

Please note that your Lorex Account and Lorex App account email and passwords are the same. Changing one will automatically change the other.

There are two ways to reset your Lorex App password:

Method 1: App

1. Click Forgot Password on the main app Login screen.

2. Enter your email, a new account password, and click Get Activation Code.

3. Enter the 6-Digit Verification Code sent to your email and click ok.

Method 2: Website

1. Click Recover Password from the Lorex Login page

2. Enter your email address associated with your Lorex Account and click Recover

3. Check your email for your Verification Code.

4. Return to the Recover Password page and input your email address, new password, and verification code that you received.

5. Click Reset and then login using your new credentials.

Further Support

Resetting Your Lorex App password

Resetting Your Lorex Account Password

How to Reset Your NVR or DVR’s Password

Please follow the steps for the app associated with your Recorder

Lorex Recorders Using the Lorex App, Lorex Cirrus App or Lorex Cloud App

Request a temporary password from the website to reset your recorder’s password:

Note: It is necessary to register your product for warranty to request a temporary password for your Recorder.

1. Login into The Warrany Section of Your Lorex Account:

2. Register Your Warranty:

3. Reset Device Password:

4. Use Your Temporary Password:

Further Support

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

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Support Hours Eastern Time:

Mon to Fri: 10:00AM – 9:00PM

Sat & Sun: Closed

How to Locate Your Recorder’s System Information

To complete the temporary password request form on the website, please gather the following information:

System Date: Located in the top-right corner of the screen once the recorder is powered on.

Device ID: Located on the QR code sticker attached to the outside of your recorder.

Device Model: Located in the INFO section from the Quick Menu of your recorder (the device ID can also be found here).

Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number found on the unit.

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How to Reset Your Smart Home Camera’s Password

To ensure your privacy and prevent any unauthorized attempts to gain access to your camera, there is no way to reset your smart home camera’s password. The camera will have to be reset to its factory default.

How to restart or factory reset your IoT Device:

Further Support

Wi-Fi Security Camera – How to reset your device

How to Reset Your IP Camera’s Password

If you have forgotten the password to one of your IP security cameras, you will either need to reset the camera manually. Please see your camera’s documentation to see if there is a reset button.

Reset Button:

If your IP Camera includes a reset button, you can hold the button down to revert it to its default setting. This will allow you to set up the camera again through your NVR with a new password.

Wi-Fi Security Camera – How to change password

We recommend using strong passwords for the Lorex App app and all cameras connected to it, and changing them on a regular basis.

This guide applies to the following products: W281AA, W282CA, W261AS, W261AQ, LNWDB1, and V261LCD.

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How to change device password

Here’s how to change the password of your camera.

Step 1. Launch the Lorex App app, and tap Device Settings.

Step 2. Tap the Name of your device.

Step 3. Tap Device Password.

Step 4. Enter your Old Password, followed by the New Password, Confirm Password, and tap the Save icon.

NOTE: You’ll get a prompt that you’ve sucessfully updated your device password.

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How to change Lorex App account password

Here’s how to change the password of your Lorex App account.

Step 1. Launch the Lorex App app, then tap Account at the bottom of the screen.

Step 2. Tap Account Settings.

Step 3. Tap Security.

Step 4. Tap Change Password.

Step 5. Enter your Current Password, followed by the New Password, then tap Done.

NOTE: You’ll get a prompt that you’ve sucessfully updated the password of your Lorex App account.

You’ll also be loggged out automatically. You must re-login using your new password

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How to enable or disable fingerprint login

If your smartphone supports fingerprint login, you can use it to sign in to your Lorex App.

Step 1. Launch the Lorex App app, then tap Account at the bottom of the screen.

Step 2. Tap Account Settings.

Step 3. Tap Security.

Step 4. Toggle Fingerprint Login button to ON (to enable it) or OFF (to disable it).

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The ultimate app for seamless control of your professional-grade security systems.

NOW AVAILABLE

With Lorex Pro, designed to be used with our N88-series recorders, you have the power to connect and manage your security systems with ease, right from the palm of your hand. Whether you’re at home, at the office, or on the go, take control and ensure the safety of your property with just a few taps.

View Lorex Pro Recorder Compatibility

A Refreshed User Interface

Effortlessly navigate through your security settings and customize them to suit your needs. Adjust camera settings, configure motion detection, and set up scheduled recordings, all with a user-friendly interface designed for simplicity.

More Control, Less Hassle

Stay connected to your security systems from anywhere in the world. View live camera feeds, access recorded footage, and receive real-time alerts, all from the convenience of your phone.

LOREX PRO APP USE GUIDE

Read Also : Lorex Desktop Software

AI Motion Detection Support

Lorex Pro adds support for AI Detection Types. This allows the app to filter by type of event and send smart push notifications displaying the type of motion detected.  

Light Mode

Dark Mode

Light and Dark Mode

The Lorex Pro App features light and dark modes to make monitoring easier on your eyes during the day or throughout the night.

Professional Surveillance – Anywhere, Anytime

Live Viewing, Playback & Event Timelines

Motion Notifications, Settings & Zones

Customize Settings, Utilize Features, and adjust PTZ

Save, Share, and Export Videos & Snapshots

Compatible Models

Lorex Pro will be compatible with N881, N882, N883, and N884 series recorders. It is highly encouraged that users with these recorders update to the Lorex Pro app in order to take advantage of the new platform and improved user experience.

Lorex Pro App Compatibility

Getting Started with Lorex Pro

Welcome to the Lorex Pro app. Compatible with our N88-series recorders, Lorex Pro provides our professional users with an improved app experience to make monitoring your business easier than ever.

Lorex Pro Benefits

Home Screen

Live View Functions*

*Camera functions will vary based on camera model.

Live View

This where users can view the live stream of their cameras.

Playback Page

From this page users can navigate through all video events stored on their device’s hard drive.

App Settings

This where users can view the live stream of their cameras.

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Device Settings

Access advanced OSD recorder settings directly from your Lorex Pro app

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Advanced App Features Comparison

All Lorex Apps allow you see live views or watch recorder playback, find events using easy-to-read motion timelines, save snapshot and videos directly to the app for safekeeping, and configure camera/system settings.

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How to Change or Reset Your Recorder’s Password (Compatible with Lorex Pro App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Important Note: These instructions are for recorders that receive support through the Lorex Pro App.

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Table of Contents:

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Changing Your Password via the Lorex Pro App

Note: You cannot reset your password with the Lorex Pro App. To reset your password, you must use your recorder. The following instructions explain how to change your recorder’s password from the Lorex Pro App.

1.Tap the ellipses (…) above your desired recorder in the top right corner of the app.

2.Tap Device Settings.

3.Tap  in the top right corner of the Device Settings page.

4.Tap Modify Device Password.

5.Fill in the required fields as follows:

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Changing Your Password via Your Recorder

Note: If you are resetting your password, your “Reset Password” refers to your temporary password that has been sent to you. If you are resetting your password and don’t yet have a temporary password, please read “How to Reset Your NVR or DVR’s Password“.

Note: The reset password is valid until the end of the day.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

Welcome to the Lorex Pro App

Welcome to the Lorex Pro app exclusively for our professional grade cameras. Take some time to learn all about the Lorex Pro app and what its functions are.

First you’ll need to set up your new system in the Lorex Pro app. If you haven’t yet set up your new system in your Lorex Pro app, download the app to get started.

For a list of compatible recorders, see the Compatibility Chart for the Lorex Pro App.

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Home Screen

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Live View

This where users can view the live stream of their cameras.

Users have access to streaming controls:

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Live View Functions

Note: Camera functions will differ between models.

Snapshot 

Take a snapshot of the live view. This will be saved to the ‘Snapshots and Recordings’ folder.

Talk 

Use your phone’s microphone to talk through the camera’s speaker, using the 2-way talk feature.

Record Video 

Manually record what’s happening on your camera. This will be saved to the ‘Snapshots and Recordings’ folder.

Pause Stream 

Stop the live view streaming for all active channels.

Playback 

Access the playback timeline for the current device.

Favorite 

Add the selected channel to the ‘Favorites’ folder in settings, for quick and easy access.

Pan-Tilt-Zoom 

Access the PTZ controls and presets on supported cameras.

Siren 

Activate your camera’s siren to deter unwanted visitors or intruders.

Light 

Activate your camera’s deterrence light to deter unwanted visitors or intruders.

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Playback Page

From this page users can navigate through all video events stored on their device’s hard drive.

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Events

View the past 3 days of events of all of your devices from one location.

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App Settings

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Device Settings

Access advanced OSD recorder settings directly from your Lorex Pro app.

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Configuration Instructions For SVStation, Look no further for your next security camera system. Order the best from the leaders in CCTV security. Whether you need a camera system for your business or your home, we are here to customize the perfect solution for you. We offer NVR IP security camera systems as well as HD over coax security camera systems, all suitable for both indoor and outdoor use. You can conveniently place your order online or allow us to prepare a free customized quote for you.

Setting Up SVStation

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After installing SVStation you will want to add your SureVision NVR or Camera to the software so you can view it. This only needs to be configured one time.

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Please follow the guide below to help you add your new device.

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Start by launching SVStation. You will be greeted with a login prompt. Use admin for the username and 123456 as the password. This can be changed later!

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You can select the Auto Login feature if you do not wish to see the login prompt each time you launch the program.

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You can also Save Password so you do not have to type in a password each time you login.

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Click Login.

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Once you have logged into SVStation please select Device Management to add your device.

Inside of the Device Management menu click on Cloud Device on the left column.

If you have registered your NVR already please skip to page X.

If this is the first time configuration click Register. Leave this page open as we will be coming back to it later in this guide

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You will be redirected to the registration URL to register your device for the first time.

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Please enter a Username, Password, Confirm Password and a valid Email Address.

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Click Acquire to send the Verification Code to your email entered. Check email and enter the Verification Code once you receive it.

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Agree to the terms and conditions and click Sign Up.

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This next menu will allow you to add your NVR to the Cloud Devices. This will enable the NVR from remote viewing.

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Click Add Device on the top right corner.

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In order to add your device you will need to locate your Register Code of your NVR unit. This can be found inside of the following menus.

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Menu -> System -> Network -> P2P. You will need this code for the next section of the guide.

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Enter in your Register Code exactly how it is shown on your network P2P menu. Next you need to give your NVR a Device Name. You may name the device anything you would like. Leave your Org Name as root. Click Add when complete.

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Your device has now been registered and can be remotely accessed from anywhere. You may close this page out once the NVR has been successfully added.

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We will want to head back to the Device Management section of SVStation where we last left off and choose Login. We will use the Username and Password we just created

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If you highlight Auto Login you will not need to login each time your open the software to view your cameras.

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Click Login once your credentials have been entered.

Once you are logged into your account on SVStation click on Device Details towards the top of the screen. Highlight the check box next to your device and click Add.

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If your device does not show up in the Device Details you may need to refresh the devices associated to your account. Click the Refresh button to do that.

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Once your device has been added and you are showing an Online status in your device list you may now watch Liveview video.

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To get to this menu click on the SV Menu or Control Panel tabs towards the top left of the screen.

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Select Live View.

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Inside of Liveview you can double click on your newly added Device to open every camera connected at once. Or you may double click on one camera at a time to open only one.

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You can change window views towards the bottom of the page and rearrange camera views by dragging and dropping cameras to the appropriate window.

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This completes the Remote Viewing P2P guide.

Connecting NVR (LAN Only)

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If you would like to add your cameras only on a local network you can follow the guide below. Please note the following guide will not allow you to remotely view cameras over the Internet. This is for local viewing only. Please see the

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Inside of the Device Management you will see This menu is split into two sections. Managed Devices and Online Devices.

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You will first need to find your device in the Online Device section towards the bottom half of the screen. Click on the Checkbox next to the device you would like to add. Once checked click the Add button above.

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Once the device has been added it will move to the top of the screen under the Managed Devices section.

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After a few seconds you will see the device status change to Online.

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Configuration Instructions For SVStation

Read More : Hikvision iVMS-4200 Tutorial Videos

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Now that our device has been added into SVStation we can now exit the Device Management section. This workstation is now ready to view the your cameras!

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How to Find / Configure IP Camera using

SVTools

Using the SVTools Program, you can find IP Cameras on your network. This may be required for cameras that are not showing up on your network or for easy setup for an individual camera. You can download the tool from our website here.

https://www.cctvsecuritypros.com/surevision-downloads

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To utilize the tool, you first must plug your cameras into a POE Switch that is on the Network or if the cameras on the NVR plug your computer into a POE port on the NVR with the cameras.

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Once installed you can find cameras by hitting the Refresh button next to the Search Settings button at the top of the application.

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In the camera list you should be able to identify the camera via the MAC Address if the camera has not been mounted. The Mac Address can be found on the sticker of the camera. A mac Address is identified by its 6 segmented Letters and Numbers. It will usually look something like this “a1:b2:c3:d4:e5:f6”.

Please note that the IP Address of the camera may be different than the one in the IPC Manual depending on if it is connected to a network with DHCP.

If you cannot connect to the camera you may need to set your adapter settings on your computer to match the IP of the camera. i.e. if the camera is 192.168.1.15 set the IP of the computer to 192.168.1.2 with a subnet of 255.255.255.0

For more information on how to change your adapter settings on your computer refer to the Microsoft Support page linked below.

https://support.microsoft.com/en-us/windows/change-tcp-ip-settings-bd0a07af-15f5-cd6a-363f- ca2b6f391ace#WindowsVersion=Windows_11

Once the camera shows up on the list you can select the camera and click Login, the default password for a camera is 123456. Alternatively, you can select the e icon under Configuration to log into the IP address of the camera via the web.

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If you want to make advanced configurations to the camera such as Auto Tracking or IVS, you will need to login over the web interface and download the plugins if prompted.

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Once you log in with the default information on the

Web it will prompt you to change the password. If you have a system we recommend using the same password as the NVR. You will also be prompted to put in your email. Please put in an email that will always be accessible to you.

Once done you can setup your cameras by navigating

to the Setup page located at the top of the page and you can adjust any settings internally for the camera.

Recommended Settings to Check

If using the camera independently check your Setup > Storage Page and make sure you have your Memory Card is detected and enabled.

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Check your camera for Updates under System > Maintenance > Cloud Upgrade. Click on Detect, then Cloud Upgrade. This will ensure that the most recent features are available for your camera. The camera will need to be on a network with internet access for this function to work.

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You can make changes to your Network Settings on the Setup > Network > Network page. DHCP is the default setting. If set to Static, you can customize the camera IP address, subnet, and Gateway.

If not using an NVR, Under System > Time > Time set your camera to Sync with NTP server and select your Time Zone. This will allow you to enter a time server to automatically sync to the camera. We usually recommend using one of the following servers.

time.windows.com or time.google.com

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Under System > Time > DST Make sure you set DST to enabled if using NTP and set the Start time to Monday Second Sunday 02 and Nov First Sunday 02. This will enable Daylight Savings Time.

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Cloud Account / Star4live Account Creation

To setup a Cloud Account for your Surevision System you will need to create an account on https://www.star4live.com/login.

To create an account go to Sign Up on their Login Box.

Once on the signup page you will need to fill out the forum listed on the page below.

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The username will be the same name you use on the apps such as Surevision, SVStation, or Guardstation.

Make sure you select the correct Region as if your region varies it will not allow you to share your system to accounts in different regions.

Make sure your email is easily accessible as you may need to reset your password.

The Verification code will be sent to the email after you hit Acquire.

The password must be 6-20 characters, including letters (a-z, A-Z), digits (0-9) and symbols and cannot only be letters, digits, or symbols.

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Once you agree to the Service Agreement and Privacy Policy your account will be made. Once you have the account made. Login and you will see a page that will say My cloud Devices at the top.

On this page you will need to click the ADD button to add your system and you can take the Register Code from the Menu > Network > P2P page of the system and input it into the Cloud Devices page.

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Once added you can view the system on any remote devices that you login using the Username and password you created earlier.

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Download the app today:

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Using and troubleshooting the Blink app

Can I have multiple Blink Systems on one Account?

Blink cameras work together with a Sync Module to create a system. You can have multiple systems within an account. The Blink app allows you to manage multiple Sync Module systems and their connected Blink devices from a single account.

Each Sync Module added to your account allows you to group and manage up to ten cameras in a single system.

Learn more about adding your Sync Module 2 to a new or existing system.

Self-Managed Blink Cameras

Alternatively, some Blink devices can create and manage their own systems. These are:

While these devices can create their own system, they are capable of joining existing Sync Module-managed systems as well.

Reasons to have multiple systems

An account with multiple systems can be useful for situations such as:

Accessing your other systems

After multiple systems are added to an account, you can select them by tapping on their name at the top of the Home screen. Swipe your finger across the top to scroll and view more systems.

Security Best Practices

For your system security, Blink cameras always use encrypted connections. Blink also hides account details from our support agents until you grant access permission in the Blink app.

Here are some best practices to keep your Blink account secure:

Share account information only with those you trust

Blink will never ask for login credentials or account password. As the account owner, sharing account access should only be with trusted people. Learn more about managing multiple devices on your Blink account.

Note: Any person signed in to your Blink account has access to view and manage all of your Blink devices and account information.

Using and troubleshooting the Blink app

Read More : How to Set Up UBOX Camera

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Create strong passwords

We recommend that you don’t use the same password for multiple accounts and services. Blink passwords can be any combination of letters, numbers, and symbols (ASCII standard characters) and must meet the following requirements:

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Regularly update your passwords

It is a good practice to update your passwords every three to six months. If you suspect your account has been compromised, we recommend immediately changing your password. 

Create a new account in the Blink app

New to Blink? Get started here

This article will help you get started with the Blink app and setting up your new Blink account.

The latest version of the Blink app is always available in your app store. Blink supports most smartphones, tablets, and many Alexa-enabled products.

Tap your preferred app store option below to download the latest version of the Blink app.

Version: 6.31.0

for iOS 14 and later

Version: 6.31.0

for Android v6.0 and later

Version: 6.31.0

for Fire OS v7.0 and later

How to Update your iOS and Android devices

In order to run the latest version of the Blink app, it’s important your mobile device meets the minimum system requirements.

How to auto update your mobile devices

The easiest way to keep the app version of your mobile device current is to turn on the Automatic Update option in your device settings:

How to manually update your mobile devices

Note

We recommend that you always backup your data prior to updating your mobile device.

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Create a Blink account

To get started with the Blink app, follow the instructions below:

With Blink, you have one user account with one email and one phone number. On log in and certain other actions, a verification number is sent to the mobile number or email address of the account.

Note: If you want to share your account with other users, learn more about setting up a second phone or device.

Multi-factor authentication steps

Verify your email address

Enter the PIN from the email we sent you and tap Verify.

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Verify your phone number

Tap the phone number entry line to bring up a keypad.
Enter the phone number you wish to use for device verification and tap Next.

Optional: Select your country code by tapping the flag icon next to the phone number entry line.

If you prefer to not use SMS, the PIN code can be read to you by an automated voice call.
To choose this option, under Receive code by: select Voice call and tap Next.

Note

The SMS text option is for use with mobile phones and will not work with landline phone numbers. Blink uses this number to positively associate your device to the Blink app to ensure the person making changes is you. Your information is private and will not be used for any additional purposes or shared with third parties.

Learn more why we need your phone number. Contact Customer Service if you don’t have a phone number.

A SMS text message containing the PIN code is sent to the phone number, and you are shown another PIN entry screen.

Your Blink verification code
is: <123456>

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Enter the PIN from the SMS text message we sent you and tap Verify.

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Link your Blink and Amazon accounts

When the phone verification step is complete, you are prompted to link your new Blink account to your Amazon account by tapping Link Accounts. If you don’t want to link your account, select Skip to be sent to the Home screen without linking your accounts.

Note: This is an optional step, but we highly recommend linking your accounts at this time. Learn more about the benefits of linking your accounts.

Sign into your existing Amazon account. You will need to know your Amazon login email address and password. Once the link is established between accounts, tap Next.

Crash Reporting Opt Out

If the Blink app suddenly stops working, recovering the data helps us understand what happened, so we can constantly improve. This “crash report” is sent from your device without any kind of information that identifies you.

You can opt out of sending crash reports on the Blink app Account and Privacy screen, and in your device’s main Settings screen for the Blink app.

Use the Enable Crash Reporting toggle on the Manage Account screen to control the sending of crash reports.

From the Blink app Home screen, tap the gear icon  to visit the Settings screen and select Account and Privacy.

Opt-out of sending reports by tapping the Enable Crash Reporting toggle.

You can also control crash reporting from your device Settings screen when you select the Blink app as shown in the image.

How to update your Blink account settings

How to update your email, phone number, and password in the Blink app

This article describes how to change your email, phone number, or password in the Blink app.

Before you can change your email, phone number, or password in the Blink app, you will prompted to enter your Blink account password. If you have forgotten your password, you’ll need to reset it using the Forgot password? link. Learn more about resetting your password.

What if I no longer have the phone number associated with my Blink account?

If your phone number has changed, or you can’t access the phone number associated with your Blink account, contact customer support for assistance. Please note, you must be with your Blink devices in order for customer support to assist you.

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Updating your email address in the Blink app

Updating your phone number in the Blink app

Updating your password in the Blink app

How Do I Change My Blink Account Email Address?

These steps describe how to change your email address in the Blink app. Before you can change your email address in the Blink app, you will prompted to enter your Blink account password. 

Note: If you have forgotten your password, you’ll need to reset it using the Forgot password? link. Learn more about resetting your password.

Once you can log in to your Blink account, follow these steps to change your Blink account email address. 

1.Go to Settingsin the footer of the Blink app and then select Account and Privacy.

2.Your current email address displays under Account and Privacy at the top of this screen. Tap the email, and enter your account password in the security popup. Tap Submit. If you have forgotten your password, reset your password and then resume these steps.

3.On the Change Email screen, enter your new email address and tap Change Email.

4.A verification email will be sent to the new email address, and you must be able to access it to receive the verification code.

◦ The new email address cannot be an email address that is associated with another Blink account.

◦ If you don’t immediately receive the code, wait 90 seconds until the Resend code button appears and then tap it to resend your code. You may have to repeat this process until the verification code comes through.

5.Once you receive a verification email, enter the code and tap Verify.

6.You are returned to the Welcome screen where you can log in with your updated email address.

Note: One email address can be used with your Blink account. If multiple users are sharing your Blink account login, they will be logged out once this is changed and will need to log back in using the updated email address.

If you are unable to access your email address, unable to change it using the steps above, or experience issues with the email updating process, contact customer service.

Securing your Blink Account with Multi-Factor Authentication

What if I no longer have the phone number associated with my Blink account?

If your phone number has changed, or you can’t access the phone number associated with your Blink account, contact customer support for assistance. Please note, you must be with your Blink devices in order for customer support to assist you.

What is Multi-Factor Authentication

At Blink, we take the security of your account seriously. That’s why we’ve implemented a two-step verification process, also known as two-factor authentication or multi-factor authentication (MFA). The extra layer of authentication helps prevent unauthorized users from gaining access to your Blink account, even if they have your username and password.

When you attempt to log in to your Blink account you’ll receive a one-time, six-digit code to verify it’s you. This is sent to your mobile device as a text message (SMS). You can choose to receive this one-time passcode via the email address you have listed on your Blink account or on your phone as a text message (SMS).

Verification codes and emails are sent directly to the main account holder, ensuring that only the authorized user has access to the account. If you want to share your account with other trusted individuals, they will need to obtain the verification codes from the main account holder. Learn more about how to set up your Blink account on another device.

If you prefer not to use SMS or don’t have a mobile phone, we have options available to ensure that you can securely access your account.

How to Grant Account Access for Blink Customer Support

Granting access

One way we protect your information is to hide your account details until you give permission for a support agent to have access. To improve your experience, we recommend making sure this option is enabled before you call technical support.

Note: Blink customer service agents are never able to see your clips or live views from a camera.

To unhide your account details for support agents:

1.Go to Settingsin the footer of the Blink app.

2.Select Account and Privacy.

3.Scroll down and tap the switch for Grant Blink Support Account Access.

4.The following popup message appears, showing the permission expiration date. Access is granted when you tap OK.

Customer support has access to your account details for 14 days. You can revoke permission at any time by tapping the switch again.

If you are not able to access your account, contact our Customer Support team.

This privacy feature is present from Blink app versions 6.1.3 (iOS) and 6.1.2 (Android and Fire OS) onward. Refer to Current Blink App Versions and Keeping Your Blink App Version Current to learn about updating your Blink app.

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Blink Support contact information

Blink customer support is here for you 24 hours a day / 7 days a week.

If you are in the US or Canada and need help setting up or using your Blink system, please call 781-332-5465* or toll free 1 833-392-5465.

If you are located in Europe and need technical assistance, please call us at +44 1158 384189*

How to reset your Blink password using the Forgot Password link

Reset your forgotten password using the Forgot password? link

This article walks you through resetting your password in the Blink app.

If you’ve forgotten your password or you’re unable to log in, you will need to reset your password by tapping the Forgot password? link on the Welcome to Blink! login screen.

Note: You must tap the Password box to display the Forgot password? link.

Note: If you are already logged in and want to update your existing Blink account password, learn more about How to update your Blink account settings.

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Resetting your password

1.On the Welcome to Blink! login screen, tap the Email field and enter the email address associated with your Blink account.

2.After you have entered your email address, tap the Password box.

3.When the Forgot password? link appears in the lower left, tap it.

4.The following message displays, “Please note that changing your password will require you to sign in again on all of your devices, as well as relink your Alexa and IFTTT accounts.” Tap OK.

5.A verification code will be texted to your mobile device. Enter the code and tap Verify.

◦ If you don’t immediately receive it, wait 90 seconds until the Resend code button appears and then tap it to resend your code. You may have to repeat this process until the verification code comes through.

6.On the Change Password screen, enter your new password and re-enter it. Make sure to follow the password requirements listed on this screen and then tap Change Password. 

7.The Welcome to Blink! login screen displays again where you can enter your email and new password.

8.After logging in, a final verification screen appears. Enter the code that is sent either via text or email and tap Verify.

◦ If you don’t immediately receive it, wait 90 seconds until the Resend code button appears and then tap it to resend your code. You may have to repeat this process until the verification code comes through.

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Unlinking Your Blink and Amazon Accounts

Linking your Blink and Amazon accounts allows you to see and manage all of your Blink Subscription Plans in one place. It is required in order to activate subscription plans and you can unlink your accounts at any time.

When you unlink your accounts; however, the subscription plans covering your devices(s) will be paused and they will no longer be covered by the plan’s benefits. Refunds are provided to customers with active (and paid) subscriptions that remain on pause status for 12 or more months.

If you prefer to save clips only to local storage for a certain camera or video doorbell and don’t want it covered by a Basic subscription plan, it is also necessary to unlink your accounts in order for that camera or video doorbell to be removed from your subscription plan by customer service.
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How to unlink your Blink and Amazon accounts

1. Tap the Settings icon at the bottom of your screen.

2. Select Account and Privacy.

3. Then tap Amazon Account Linked.

4. Next, tap on Unlink Accounts.

5. You will then see a warning that your subscription plan will be paused. Select Continue to proceed.

6. Next, enter your Blink password and tap Unlink.

7. Your Blink and Amazon accounts are now unlinked.

You then have the option to link both accounts again or return to the Account screen.

How do I delete Motion Clips?

 Caution: Once you delete a clip, it is permanently erased from Blink’s servers and cannot be recovered by Blink Support.

Clips can be deleted in the following ways:

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Automatically delete clips

When you’re subscribing to a Blink plan with Cloud Storage, clips are deleted automatically after a certain period of time. The default auto-delete period is 60 days and can be adjusted to 3, 7, 14, or 30 days (EU and UK users have 30 days maximum).

Auto-delete is available with:

Storage Settings

To change the number of days after which clips automatically delete, tap Clips > Storage Settings and select the new Auto-delete clips older than setting.

You can also access Auto Delete After within App Settings.

1.From the Home screen, tap Settings > Device and System Settings > Cloud Clip Storage.

2.Tap Auto Delete After and select the desired period to change your auto-delete period length.

Note: Storage Settings is available to users on a Blink subscription plan. If you were formerly on a plan, your auto-delete Storage Settings will remain as the time you previously selected before the subscription plan expired.

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Delete a single clip in the Blink app

1.Tap Clips  to view your available motion clips.

2.Tap the clip you would like to delete. 

◦ We recommend you verify the clip before you delete it. Deleted clips cannot be recovered.

3.Tap anywhere on the video that is playing. The video will dim to bring up an actions overlay. Tap the trash can .

4.A confirmation message will appear. Tap Yes to confirm deletion.

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Delete multiple clips in the Blink app

iOS

Android

Warning

Unlike single clips, the app does not prompt you to confirm multiple clip deletion before it completes the action.

1.Tap Clips  to view the available motion clips.

2.Tap Edit and then tap each clip you’d like to mark for deletion. A blue checkmark appears over the clip’s thumbnail showing you it’s been selected.

3.Tap Delete to delete the clips.

4.You can also use Select All to select every clip in the list, and then tap Delete to remove all of the selected clips at once. 

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Delete a clip from your USB flash drive

The USB flash drive connected to your Sync Module 2 can contain either local storage clips or clip backups. Learn more about Local Storage with Sync Module 2.

Local Storage clips

Local Storage clips can be viewed and deleted one at a time within the Blink app. Delete them the same way you delete single clips in the Blink app.

To delete more than one clip at once, safely eject the USB drive from your Sync Module 2, and move it to a computer to access clip files directly. Delete the clips using the operating system of your computer.

Clip Backups

If you have an active subscription plan and are using a Sync Module 2 with USB flash drive to store clip backups, these backups can’t be viewed or deleted in the Blink app. Instead, safely eject the drive from your Sync Module 2, and move it to a computer. Delete the clips using the operating system of your computer.

How to share or save Clips in the Blink App

Use this article for understanding how to share or save your motion clips using the Blink app.

These instructions work for any clip that you can view in the Clips section of the app.

Sharing clips

Saving clips

1.From your Home screen, tap Clips  at the bottom.

2.In your list of clips, choose the clip you want to share by tapping it. The clip plays automatically. 

3.Tap the video. It will dim and an actions overlay appears. You can Pause the video if you’d like.

4.To share your clips, follow these steps depending on your mobile device:

◦ iOS Share icon: Tapin the upper left corner. More options will appear for sharing your clip.

◦ Android Share icon: Tap  in the upper left corner. More options will appear for sharing your clip.

5.From the Share menu, you can send the clip to a contact either via email or a messaging app.

Viewing Motion Clips in the Blink app

View, mark as viewed, or filter motion clips

Learn how to view motion clips, mark clips as viewed, and filter motion clips for a optimum viewing experience within the Blink app.

Your camera(s) starts recording motion clips after your Blink system is armed. Once motion is recorded, you can view motion clips in the Blink app.

Clip storage locations

When you use Blink cameras, motion clips can be stored in three different locations.

Motion clips are separated by tabs within Clips. If there is only one section that appears in Clips (no tabs), your clips are only found in that storage location.

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How to view your stored clips

1.From your Blink home screen, you can access all of your motion clips when you tap Clips .

2.Tap any clip to begin playing the video in the clip player. 

◦ Newly recorded clips have an orange dot to the right of the timestamp.

◦ In the footer of the home screen, a number within a red circle appears above the Clips icon. The number is how many unwatched clips are in the list.

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How to mark clips as viewed

Single or multiple clips can be selected and marked as viewed without actually viewing them. This will remove the orange dot next to the clip.

Note: Marking clips as viewed will be reflected on all other user’s devices who share that account.

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How to filter clips 

The more clips you have, the more time it will take to sort through the clips you want to see. Fortunately the Blink app offers a way to filter different types of clips, clips from a certain system, or clips from certain cameras. The default view shows all clips from all your cameras on all the systems that are available.

This feature is exclusive to accounts attached to Blink subscription plans, within trial periods or accounts created before April 16, 2020. Edit and filter options are not available when using only Local Storage. Learn about Blink subscription plans and how they work with cloud storage.

1.To view your clips in the Blink app, tap Clips .

2.Tap Filter at the bottom of Clips.

3.Once you’re done viewing clip views, tap Done to save the filter and return to your filtered list of clips.

Filtered results

Once you’re done setting up your desired filter, tap Done to return back to Clips.

○Filter means the default view is showing all clip types, all systems, and all cameras.

●Filter shows that a filter is active. Tap ●Filter to change the filter settings.

How To Save Live View Clips

  Note: We’ve enhanced the design of the Blink app. If the steps listed in this article do not match your current app version, you can view the updated design.

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Saving all clips, whether they’re Live View or otherwise, requires a Blink Subscription Plan or a free trial.

Live View allows you to see what the camera is currently capturing and monitor the scene as it happens, rather than viewing a recorded version of the event.

Here are the Blink Cameras that support saving Live View clips:

Live View clips are never saved or backed up to Local Storage. This includes Live View sessions accessed from Alexa devices like an Echo Show (no Local Storage option).

XT2 camera Live View clips take more storage space than motion clips, so be aware of your 7200 second storage limit. When the limit is reached, your oldest clip will be automatically deleted to make room for the newest one. Learn more about how clips are deleted.

XT and Indoor (generation 1) cameras do not allow you to save Live View clips.

Here’s how to save Live View as a clip.

1. From the Home screen, tap the Live View icon located in the lower left corner of each camera.

2. On the Live View screen, Save in the lower left indicates the current session is saved to Cloud Storage for that camera. Tap this icon to enable or disable saving the Live View session. The Save icon changes whether saving is active or inactive.

Tap Save to enable saving the Live View session.

The icon changes and a message appears confirming the current Live View session is saved to Cloud Storage.

Save icons

•  Cloud with play symbol – Saving Live View clips is disabled. Clips won’t be saved to Cloud Storage.

•  Blue circle with a check mark – Saving Live View clips is enabled. Clips are saved to Cloud Storage.

Note: When Save all Live Views is enabled in your Blink App Settings, Save is on by default for each time you enter a Live View session. You can turn off saving the Live View session at any time by tapping Save.

Tap the Clips section in the footer of the Home screen.

• Saved Live View sessions show the Live View icon  beside the camera name in your clips list.

• Motion clips show the running man icon .

Note: Any deleted clips are permanently removed from our systems and cannot be recovered.

This setting allows you to automatically save a Live View session to Cloud Storage any time you access Live View through a camera.
1. Tap App Settings  in the footer of the app and select Device and System Settings.

2. Under Systems, select the system name by tapping it.

3. Tap Save all Live Views and Live View events for the system selected above will now be saved in Cloud Storage.

Saving Live Views with Alexa

When you have a Blink subscription and use an Alexa-enabled device to open the Live View session, the entire session is saved unless you stop it manually.

To start a live view from your Blink camera, say:

“Alexa, show [camera name].”

To stop a live view, say:

“Alexa, stop.”

“Alexa, end.”

“Alexa, exit.”

“Alexa, go home.”

“Alexa, hide [camera name].”

Note: Live view commands work with compatible Alexa-enabled screen devices.

How do I view backup clips?

Viewing Clip Backup from a USB drive

Clip Backup occurs when you insert a USB drive into your Sync Module 2 and you have one of the following:

The Clip Backup feature is available for the Wired Outdoor 4, Floodlight Camera, Video Doorbell, Outdoor and Indoor (3rd Gen), and the Mini. Learn more about Blink Subscription Plans.

Once every 24 hours, a backup of your Cloud Storage clips are saved to the storage device plugged into your Sync Module. To access the backup files, the USB storage device must be removed from the Sync Module 2 and inserted into a computer or similar device. 

Note: Backup clips are not viewable from the Blink app.

Warning – if your drive is full

When your USB flash drive has less than 375MB of storage space, Local Storage clips and backup clips are no longer saved. To free up space, delete clips, format your USB drive, or insert a new USB drive into the Sync Module.

Safely Eject the USB

1.First, note the date and time of the Backup completed.to be sure the clip backups you want to view are on the USB storage device. Since the backup occurs once per day, it is possible that the files you want are not yet saved to USB

2. From the Local Storage screen, tap Safe Eject and wait to receive the “USB Disconnected” message and the USB icon changes to inactive (not green) as shown below.

3.You can now remove your USB storage device from the Sync Module 2, and insert it into a computer or similar device to view the files. If you reinsert the USB storage device into the Sync Module 2, backups resume and new, unsaved files are added to the blink_backups directory.

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How to view Backup Clips

1.Insert your USB drive into a computer and access the flash drive as you normally would.

2.Backup clips are found on the USB drive in the blink_backup folder. The subfolders within this folder correspond to the date when the clips were saved. 

Example

blink_backup – This folder contains backup clips from eligible cameras.

20-09 – This folder indicates a two digit year 20 for 2020, and two-digit month 09 for September.

01-20-21-38_Outdoor_1234567.mp4 – File name is generated using this convention: [Day of month] – [Hour (in 24-hour format)] – [Minutes] – [Seconds] _ [camera-name] _ [camera UID].mp4

◦ Note: The timestamp used in the file name is in UTC.

3.Select the clip you want to view and double-click to open the file. Clips are viewed using any media player that supports the common MP4 format, such as VLC, Windows Media Player, or QuickTime Player.

How do I view backup clips?

Viewing Clip Backup from a USB drive

Clip Backup occurs when you insert a USB drive into your Sync Module 2 and you have one of the following:

The Clip Backup feature is available for the Wired Outdoor 4, Floodlight Camera, Video Doorbell, Outdoor and Indoor (3rd Gen), and the Mini. Learn more about Blink Subscription Plans.

Once every 24 hours, a backup of your Cloud Storage clips are saved to the storage device plugged into your Sync Module. To access the backup files, the USB storage device must be removed from the Sync Module 2 and inserted into a computer or similar device. 

Note: Backup clips are not viewable from the Blink app.

Warning – if your drive is full

When your USB flash drive has less than 375MB of storage space, Local Storage clips and backup clips are no longer saved. To free up space, delete clips, format your USB drive, or insert a new USB drive into the Sync Module.

Safely Eject the USB

1.First, note the date and time of the Backup completed.to be sure the clip backups you want to view are on the USB storage device. Since the backup occurs once per day, it is possible that the files you want are not yet saved to USB

2. From the Local Storage screen, tap Safe Eject and wait to receive the “USB Disconnected” message and the USB icon changes to inactive (not green) as shown below.

3.You can now remove your USB storage device from the Sync Module 2, and insert it into a computer or similar device to view the files. If you reinsert the USB storage device into the Sync Module 2, backups resume and new, unsaved files are added to the blink_backups directory.

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How to view Backup Clips

1.Insert your USB drive into a computer and access the flash drive as you normally would.

2.Backup clips are found on the USB drive in the blink_backup folder. The subfolders within this folder correspond to the date when the clips were saved. 

Example

blink_backup – This folder contains backup clips from eligible cameras.

20-09 – This folder indicates a two digit year 20 for 2020, and two-digit month 09 for September.

01-20-21-38_Outdoor_1234567.mp4 – File name is generated using this convention: [Day of month] – [Hour (in 24-hour format)] – [Minutes] – [Seconds] _ [camera-name] _ [camera UID].mp4

◦ Note: The timestamp used in the file name is in UTC.

3.Select the clip you want to view and double-click to open the file. Clips are viewed using any media player that supports the common MP4 format, such as VLC, Windows Media Player, or QuickTime Player.

Accessing clips on your USB drive from a PC

Use this article to learn how to access the motion clips saved to your USB flash drive.

Types of clips

The Sync Module 2 uses the USB drive in one of two ways: 

Local Storage – If you are not subscribing to a Blink Subscription Plan, motion clips are saved to the drive. These clips are known as Local Storage clips. 

Clip Backup – If you are subscribing to a Blink Subscription Plan, motion clips are backed up to the drive every 24 hours from the moment it is plugged in. These clips are known as backup clips. 

Warning – If your drive is full

When your USB flash drive has less than 375MB of storage space, Local Storage clips and backup clips are no longer saved.

To free up space, delete clips, reformat your USB drive, or insert a new USB drive into the Sync Module.

Always follow the Safe Eject process in the Blink app before physically removing your USB drive from your Sync Module 2.

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Plug the USB flash drive into a PC

Insert your USB drive into a computer and access the flash drive as you normally would. Clips are viewed using any media player that supports the common MP4 format, such as VLC, Windows Media Player, or QuickTime Player.

Folder names on the flash drive

Your clips can be saved in two folders on your USB flash drive named blink and blink_backup.

Local Storage

Backup Clips

Local Storage clips are found on the USB drive in the blink folder. The subfolders within this folder correspond to the date when the clips were saved.

Example

blink – This folder contains clips from eligible cameras.

21-05 – This folder indicates a two digit year 21 for 2021, and two-digit month 05 for May.

21-05-02 – This folder indicates a two digit year 21 for 2021, a two-digit month 05 for May, and a two-digit date 02 for the second day of the month.

12-54-30_BlinkMini_001.mp4 – The filename shows: [Hour (in 24-hour format)] – [Minutes] – [Seconds] _ [Camera Name] _ [Clip Number].mp4

Troubleshooting Motion Clips Saved in Local or Cloud Storage

Here are some common issues regarding motion clips (video).

If you’re new to Blink, we recommend first learning about viewing your clips in the Blink app.

 Caution: Once you delete a clip, it is permanently erased from Blink’s servers and cannot be recovered by Blink Support.

Troubleshooting Cloud Storage or Local Storage Clips

My camera is recording motion clips when there isn’t any motion.

If your camera is recording motion clips when no movement occurs, you may need to adjust the camera or its settings. Consider these factors for optimal motion clip capture.

Adjusting Sensitivity for your Blink Camera

Your Blink camera captures motion based on heat moving across the camera’s field. The total size of heat objects and amount of motion together cause a motion event. Your camera’s Sensitivity setting adjusts how much input it takes to send you a notification.

Low sensitivity is less responsive, so a larger amount of heat and motion are needed to cause a notification. The highest setting may cause alerts from blowing leaves or even shadows.

If you are receiving too many notifications with nothing interesting, try turning the Sensitivity down two points. If that is effective, test by arming the system, and walking in the field of view when Motion Detection is on, to make sure a human sized object will trigger a notification.

Be careful if you tap the notification and enter Live View with your microphone or speakers on, significantly loud feedback may occur. Tap mute speaker in the upper right corner of the Live View.

Each camera has an individual sensitivity setting. You can find this in the Camera Settings for each camera in your system.

Choosing High or Low Sensitivity

The sensitivity setting on your camera not only depends on what is making the movement, but how long the movement is occurring. 

The motion can be a big or small object, or a lot of small objects. Motion detection depends on where the object is in relation to the camera lens. For example, a bird flying close to the camera can be perceived as bigger than the person walking on the sidewalk in the distance. A person walking directly toward the camera will produce less motion than a dog walking left to right across the camera’s field of view. It’s about the amount of motion that’s occurring within the detection zone of the camera and not necessarily how large the object is.

Testing sensitivity for your home camera

1.From the Blink app main screen, tap  Settings above the camera thumbnail and then Motion Settings.

2.Then select Motion Sensitivity and move the slider two or three points to the left towards L, for Low. Tap Save to save this setting and walk out of the frame of view of this camera.

3.From the main screen of the Blink app, set your system to Armed to enable Motion Detection.

4.Test the camera sensitivity by introducing movement. 

◦ People, packages, and pets are what home cameras are for.  

5.If the sensitivity is not successful, reduce the slider more, save, and try again.

6.If you have adjusted the sensitivity to your liking, proceed to test with a larger moving object, such as yourself. Walk in front of your camera and check to see if the setting gives the desired motion alert.

7.If the lowest sensitivity continues to cause an unwanted Motion notification, you may need to create an Motion Zone instead. Learn more about setting Motion Zones.

How to adjust Retrigger time

Adjusting the time between motion event recording

This article describes how to adjust the retrigger time for your Blink camera. 

Retrigger time is the amount of time between the end a motion capture and beginning of a new motion event. During the retrigger time, your camera does not record motion events. 

By default, the system will capture a five second clip, and wait for the retrigger time of 30 seconds. If motion continues, the camera will capture another five second clip. Retrigger time can be adjusted under Device Settings.

Note: Each camera in your system has an individual retrigger time setting.

Adjusting the Retrigger time

1.Tap Device Settings next to the camera you would like to adjust and select Motion Settings.

2.In Motion Settings, you can adjust the Retrigger time value from 10 to 60 seconds. To increase the retrigger time, move the slider to the right and to decrease the delay move the slider to the left.

◦ The longer the retrigger time is set, the longer you camera is not recording between motion events. This is useful if your camera views an area where motion occurs often or if you are getting false motion notifications. 

3.When you have this setting where you want it, tap Save.

.

Test your setting
After your camera’s retrigger time is set, Arm your Blink system and walk through the camera’s field of view. You’ll receive a motion notification on your mobile device. Continue to walk through the camera’s field of view to produce a second motion notification. If the retrigger time was too short or too long between captured clips, return to Device Settings and adjust the Retrigger time.

Arming and Disarming your Blink System for Motion Detection

  Note: We’ve enhanced the design of the Blink app. If the steps listed in this article do not match your current app version, you can view the updated design.

When you first set up your Blink system, your system is Disarmed by default.

Arm your system by tapping Armed in the middle lower part of the Blink app.

 
.

Armed system camera icons

When your system is Armed, two icons appear. The Snooze icon  and the Running man .

Early Notification

When Early Notification is enabled, the camera sends the alert when motion is first detected.

When Early Notification is not enabled, Motion Alerts are sent after the Motion Clip is saved.

The amount of time ‘earlier’ you receive an Early Notification depends upon your Clip Length settings and other factors like network speeds.

The Early Notification option is only available for the following Blink devices:

Early Notification is enabled by default and can’t be turned off on the Blink Outdoor 4, Wired Floodlight and Video Doorbell.

Why would I use Early Notification?

A real advantage of Early Notification is being able to enter Live View if you tap the Motion Alert notification, when you’re within the time frame of that clip length, or five seconds after. In this way, you can be interacting with visitors using two-way voice, or viewing whatever triggered the motion alert, within a few seconds of receiving your notification.

Note: If you pass the five second time frame after the clip has ended, you will be automatically taken to the clip list screen with no clip selected.

Can I save the Live View session?

If you have an active Blink Subscription Plan‍ and your camera supports recording the Live View session, a “Save / Discard ” toggle appears in the live view. When the toggle is set to “Save”, the current session records until the timeout, or when you stop the Live View by tapping “Close”.

How do I use Early Notification?

To enable Early Notification, go to the camera settings screen and select Motion Settings. Then switch on Early Notification.

Early Notification is off by default for Blink cameras, as shown in the image.

Understanding Motion Detection

Note: Before you Enable Motion Detection on your camera, you must first arm your Blink system. Once you arm your Blink system and Enable Motion Detection, you will then receive motion notifications on your mobile device. This article describes how to manage the Motion Detection feature for your Blink camera.  

How Blink cameras detect motion

Blink cameras use either Passive Infrared (PIR) or Pixel Difference Analysis (PDA) to detect motion. Both technologies provide similar motion detection. Blink cameras detect motion best from about 7 to 19 feet (2m to 6m) away, and can respond to motion at 30 feet (10m). Other factors affect what motion is detected like camera placement, object size, and temperature. 

Motion Detection using Passive Infrared (PIR) sensors

Blink Outdoor 4, Wired Floodlight, Outdoor and Indoor (3rd Gen), Blink Indoor (1st Gen), XT2, XT
The Passive Infrared (PIR) sensor detects heat energy from anything in the view. To detect movement, a special lens exaggerates activity across the sensor. PIR can be sensitive to groups of motion, like sunlight and shadows through a tree, blowing leaves, or rain.

PIR is most sensitive to motion moving across the field of view. Objects that are the same apparent temperature as the background may not be detected when they move. PIR sensors also work well with the Night Vision IR light in Blink cameras.

Motion Detection using Pixel Difference Analysis

Blink Mini
Pixel Difference Analysis (PDA) compares every frame of video to the next one, looking for a certain amount of difference. The amount of change needed to make a Motion Detection event is controlled with the Sensitivity setting in the Blink app. Low sensitivity means it is harder to make a motion detection event. High sensitivity responds to small amounts of motion.

Mini cameras have been used to detect motion through glass. Remember, this is not the most accurate way to detect motion, but these tips will help. 

Note: The Mini camera was not designed to detect motion through glass and your results may not be consistent.

Motion Settings 

Motion Settings allow you to customize how your Blink camera detects motion. Located in Device Settings  for each camera, you can control motion detection, zones, retrigger time, and more. Visit the New Device Layout Settings article for a complete list of motion settings for your Blink camera. Note: Before you Enable Motion Detection on your camera, you must first arm your Blink system.

How to Snooze motion-activated notifications

  Note: We’ve enhanced the design of the Blink app. If the steps listed in this article do not match your current app version, you can view the updated design.

Use this article to understand how to use Snooze for motion-activated notifications. The Snooze option allows you to temporarily pause motion event notifications being sent to your mobile device. 

For example, if you are receiving too many motion notifications from your camera you can temporarily stop receiving all motion notifications. The camera; however, will continue to record clips.

Since Snooze is on a timer, it will automatically disable the pause after the desired length of time is reached. 

Turning on Snooze Notifications

1.When the camera’s system is Armed, Snoozeappears next to the Running Man icon (Motion Detection) .

◦ By default, this icon is gray (Snooze is off).

◦ If the Running Man icon is gray (Motion Detection is off), the Snooze icon does not display.

2.Tap Snoozeand the bell turns solid blue. A message displays asking you to choose how long you want the Snooze to last. Select 30 minutes or up to 4 hours.

◦ Use the checkbox to apply the selected Snooze time to all other cameras on the system that currently have Snooze active.

Turning off Snooze Notifications

1.When Snooze is active, the icon turns solid blue . Tap an active snooze to end it early. A confirmation message displays the amount of Snooze time remaining. You can tap the X in the upper-right hand corner to continue the active snooze or select End Snooze.

◦ The Snooze icon will switch back to gray .

◦ Tap the Apply to all devices checkbox to end Snooze for all cameras on the system.

.

Alexa Snooze Notifications

Alexa will continue announcing events even if you have turned on Snooze notifications for your camera or system. To turn off Alexa Motion Announcements, follow these steps:

If you want Alexa to resume announcing motion notifications, you must turn on Motion Announcements in the Alexa app.

Setting a custom Snooze notification

When you have a Blink Subscription Plan or trial, you can set Custom times up to 24 hours. Learn more about Blink Subscription Plans extra features and benefits for your devices.

1. Tap Snooze on the home screen and select Custom.

.

2. Select the amount of time to Snooze your notifications and then tap Start Snooze. You have the flexibility to select any time between 1 minute and 24 hours to stop your notifications.

Your set custom Snooze time will then appear as a notification on the Home screen.

.

.

1. Preface
   1. Preparation purpose

This user manual is prepared based on Easy7 video monitoring system. In order to provide brief function instruction of the system and help users to systematically understand operation process, this user manual is prepared for reference.

[Note] Product real-time update will not be further notified.

• 1. Terms and abbreviations

N/A

Tiandy Easy7 Smart Client Express User Manual

Read More :

1. How to Add Device to Hik-ProConnect
2. DSS Express V8 User Manual
3. Hikvision Password Reset Do It Yourself

1. 3. Usage Attentions
2. Current monthly largest quantity of human face pictures received from single channel is 1 million. The current upper limit of quantity of human face pictures received from all channels is 5 million. If the quantity exceeds the upper limit, result of intelligent retrieval cannot be acquired.
3. Standalone version can support 500 point locations at most at present.
4. Present screen supporting 3,840*2,160 (4K) resolution at most.
5. This platform is not compatible with cameras in sky-eye series cameras at present.
6. MAC AIO only supports external microphones.
7. As for the equipment added in P2P account number way, audio sampling frequency shall be set to be 8kHz. Other sampling frequency may cause program failure on standalone version, so please use it cautiously.
8. As for the same NVR and IPC, video playback and video download exist at the same time. 5 channels at most are supported at present. Otherwise, download failure or equipment overload will be reminder in download process and video playback will fail.
9. MAC system authorizes standalone version, such as microphone authority. Restart the standalone version.
10. As for MAC version, the real-time preview in full screen cannot quit from full screen by pressing ESC (unless equipment list is closed).
11. Firewall of computer may influence some normal functions of standalone version. Please add white list or close firewall.
12. Software overview
    1. Software usage

Easy7 Smart Client Express is an application based on MacOS and Windows operation system, which is specially used for managing, previewing and operating network monitoring equipment, suitable for all series of Tiandy NVR, IPC and other devices. The software can realize grouping management of watch points according to different scenarios and customize the group name. It can carry out real-time video browsing, audio preview, voice intercom and other operations based on the device.

It can control the equipment PTZ, set preset position and call. It can switch video playback between user-defined groups, support front-end and local video playback, control playback through time axis, and download video files to the client-side. The rich video monitoring business functions of the software are really suitable for the application of various video monitoring scenarios.

• 1. Software operation

Easy7 Smart Client Express Win64 V8.5.exe can install and operate individually and support Tiandy full series of hard disk video equipment and network video equipment.

1. 3. System configuration

CPU: Intel(R) Core(TM) i5, the 8^th generation is recommended

Memory: 8G recommended

System: Support Windows 7 64-bit and Windows10 64-bit system

1. Software installation and

uninstallation

1. Software installation

Take the installation of “Easy7 Smart Client Express Win64 V8.5.exe” in Windows 10 64-bit system as an example, the installation of other versions is the same.

1. Find the installation file “Easy7 Smart Client Express Win64 V8.4.exe” in installation disk, as shown in the figure below:

P] Easy? Smart Client Express Win64 V8,5.exe

Figure 3.1.1

1. Double click and enter installation program, as shown in the figure below:

Figure 3.1.2

1. Select installation language, we take English as an example here,

select “English”, click “Next”. It will be installed on Disk C as shown in the

figure below:

Figure 3.1.3

1. If it’s necessary to change installation directory, click “Browse” to

select customized installation directory, as shown in the figure below:

Figure 3.1.4

5) Set installation directory, click “Install” to start installation program,

as shown in the figure below:

Figure 3.1.5

1. After installation, click “Finish” to complete installation, as shown

in the figure below:

Figure 3.1.6

1. Upgrade package installation

Temporarily not available.

1. Software uninstallation

Take the uninstallation of “Easy7 Smart Client Express Win64 V8.5.exe” in Windows 10 64-bit system as an example, the uninstallation of other versions is the same.

1) Select “Start”->”All program”->”Tiandy”->”Easy7 Smart Client

Express”->”Uninstall”, as shown in below figure:

Figure 3.2.1

1. Click “Uninstall”, enter control panel, select “Program and feature” -> “Uninstall or change program”, then select “Easy7 Smart Client Express”, right key to select “Uninstall” or double click, there will display a pop-up for deletion, as shown in below figure:

Easy? Smart Client Express Uninstall

Are you sure you want to completely remove Easy? Smart Client Express and all of its components?

Yes

No

Figure 3.2.2

1. Click “Yes”, to uninstall the program will terminate all operating

Easy7 related programs and continue uninstallation progress, as shown in the figure below:

Figure 3.2.3

1. After uninstallation, there will display a pop-up for uninstallation

completion, click “Confirm” and the program is completely removed, as shown in the figure below:

Figure 3.2.4

1. Software login and framework setting
   1. Software login

Double click the application icon

on the desktop to enter system

login interface, an initial password is required to be set for the first-time log in , as shown in below figure:

Initial password setting X

Tiandy

£ admin

Û Please enter password

Û Please enter the password again

Figure 4.1.1

Note: the password shall be a combination of digits and letters. (Password can be 6-32 characters)

After the initial password is set, enter the password protection setting page, as shown in following figure:

Figure 4.1.2

After the password protection question is set, you will enter the login page, as shown in following figure:

Figure 4.1.3

The information of related parameters in log-in interface is as follows:

Table 4.1.1

• 1. Framework setting

Input correct user name and password, click “Login” to enter the main program interface of Easy7 Smart Client Express. The default grouping is

shown in below figure:

Figure 4.2.1

After entering the interface, click V/’ on the right upper corner of the interface to display version information and date, as shown in below figure:

About

Figure 4.2.2

The mouse slides over “®” on the right upper corner of the interface to display the current CPU occupancy and memory usage, as shown in below figure:

CPU 25.49% | RAM 5381.OOM

Figure 4.2.3

When connecting video, if CPU utilized rate exceeds 75%, it cannot connect to real-time video. As shown in following figure:

Figure 4.2.4

Click “Ö on the right corner of the interface to lock the interface. When correct delock password (i.e. login password) is input, the screen will be delocked, as shown in below figure:

Figure 4.2.5

Only accounts with “system lock-in authority” and “system unlocking authority” are able to carry out delock operation.

Click O’ cancellation button at the right upper angle of interface and a cancellation prompt box will pop out, as shown in the figure below. Click “OK” to exit from the present platform and return to login interface. Click “Cancel” or

^x at the right upper angle of prompt box to exit the current prompt box.

Figure 4.2.6

Click “^_” on the right corner of the interface to minimize the program; click “0/0″ on the right corner of interface to restore/maximize the program; click ” ^x” on the right corner of interface to quit the program.

In order ensure that users may not close the program by mistake in using process, when “^x” is clicked to quick the program, a notice will pop up to confirm whether to quit the program, as shown in below figure:

Figure 4.2.7

If “^x is clicked by mistake, click “Cancel” to return to previous operation interface; if you are sure to quit the system, click “OK” to quit.

The right upper corner of the interface will display current system time ” to facilitate user to check time at any time.

13:54:38

The navigation menu bar on the top of the interface can be separated from the main interface by dragging the menu, or the position can be exchanged by dragging.

Interface function items are divided into: common functions and basic functions. The module icons in basic and common function area can be dragged separately, and the user can choose the common function for convenience, as shown in below figure:

Tiandy Home page

Common functions

Basic functions

Playback

Search and play the recording file at the nonttonng point

TV Wai

TV wall configuratloo. preview, offline

User management

Device management

Add, modify and delete groups

„ Inlet and outlet management

Jr .’ Face management, human gate real-

Face recognition

, System configuration

Typca operation on client configuration

ElectronicMap

Management and operaton function

eTiandy Co.,Ltd Al Rights Reserved

Figure 4.2.8

Real-time preview: View the live images at the monitoring point.

Video playback: Search and play the recording file at the monitoring point.

Equipment management: General management of monitoring devices to facilitate addition.

System configuration: Typical operation on client configuration.

Alarm management: Real-time indication of unit alarm message to facilitate access to unit exception.

TV Wall: TV Wall configuration, preview, offline switch settings.

Inlet and outlet management: Face management, human gate realtime preview and information query.

ElectronicMap: Management and operation function of electronic map.

Face recognition: Management and distribution of face database.

User management: User password change allowed.

Operation logs: Check the system operations logs to understand the system operation.

Intelligent search: Intelligent analysis information from search, such as face retrieval, indoor electric vehicle testing and so on.

Data statistics: Total amount.

Alarm configuration:Coordinated configuration of various alarms.

[Note] After each login, the module icon will return to the default position, and the navigation menu bar position will be saved as the position when you quit last time.

Click ” ” on the left lower corner of the interface to display real-time

alarm information, as shown in below figure:

Figure 4.2.9

“Real-time alarm” records time, source, type, status, grade and other information of the alarm. When alarm information occurs, click “Play” to check alarm video playback, as shown in below figure:

Figure 4.2.10

Click “ ” to enter defense deployment/withdrawal management interface”, where all hosts can be controlled. The defense deployment/withdrawal status of channel and alarm is shown in the figure below:

Figure 4.2.11

1. Function operation instruction
   1. Equipment management

Click the equipment management icon l j on home page to enter the equipment management interface.

• • 1. Encode device management

Click “Device” to enter the device management interface. The device interface displays name, device type, IP address, port, video channel, connection status and other basic information of all added device, in which if the connection status is green, it means the device is on-line, and if it is red, it

means the device is offline; addition, modification, deletion and other operation

of the device can be conducted. As shown in below figure:

Figure 5.1.1.1

The information of related parameters in the interface is as follows:

Description

Parameter

Table 5.1.1.1

• • • 1. Auto search of encode device

Click ”

Q. Auto Search

to enter automatic search interface, as shown in below

figure:

Figure 5.1.1.2

Tick and select one or more device in device column, click and a pop-up to add device will display, input the device’s user name and password (it’s recommended to set unified user name and password for severaldevice, if user name or password is wrong, the batch addition of partial device

will fail). If you select to import it into a group, the device will be automatically imported into the group, otherwise you need to manually add to a group, as shown in below figure:

OK Cancel

Figure 5.1.1.3

After addition, it will display the number of device successfully and

unsuccessfully added, as shown in below figure:

Click ”

O Refresh

Figure 5.1.1.4

to refresh the information of on-line device.

1. 2. Encode device addition

Click

” to enter device addition interface, as shown in below

figure:

Add Device

Add Mode Standard domain name

Device Name

Device Type

DNS

Port

User Name

Password

Video Chan..

Alarm Input

Alarm Output

Add Cancel

0 Off-line Ad<

| Please enter device name

TD series ▼

I Please enter DNS

3000

admin

••••

1

0

I» 1

0 Import to Group

Add Device X

Add Mode EasyDDNS ▼

Device Name

Device Type

DNS

Port

DNS usern…

DNS passw…

User Name

Password

Video Chan…

Alarm Input

Alarm Output

Add Cancel

0 Off-line Ad<

Please enter device name

TD series

Please enter DNS

3000

Please enter DNS username

Please enter DNS password admin

1

0

I”

0 Import to Group

Add Device X

Add Cancel

Figure 5.1.1.5

Select device addition type and fill in corresponding device name, device ID, port, user name, password and video channel, and tick to select whether it’s offline device addition and whether needs to import a group according to requirement, the description of related parameter information is as follows:

Table 5.1.1.2

Upon correct information is input, the device will be connected, as shown in below figure:

Notice X

1 device has been added successfully!

OK

Figure 5.1.1.6

1. 3. Encode device modification

Tick and select the device to be modified, click

& Modify

to enter device

information modification interface, as shown in below figure:

Figure 5.1.1.7

Modification of add type, device name, device type, device IP, port, user name and password, video channel and other related information supported.

Click “Modify” to complete modification, as shown in below figure:

Figure 5.1.1.8

1. 4. Encode device deletion

Select one or more devices to be deleted, click

□ Delete

to enter device

deletion interface, as shown in below figure:

Notice

Sure to want to delete the selected host?

OK Cancel

1. 5. Encode device invert selection

, select

Select one or more devices not to be operated, click

all devices not selected at that moment, and conduct on selected devices.

1. 6. Encode device refresh

Click ”

to refresh the information of all devices on current page.

1. Deciding device management

The operation is the same as 5.1.1 encode device management.

1. Gate equipment management

The operation is the same as 5.1.1 encode device management.

Note:

1. The device serial number is the factory number of the gate equipment, such asID060218100922201900889.
2. When connecting the Tiandy equipment, it should be noted that the port number is 80.
3. If the device is configured as Tiandy PAD, you need to enter PAD backend – > communication settings to configure the server address (this address is the IP address of the platform).

5.1.4. Grouping

Click “Group” to enter group management interface. Information of all devices and customized groups in current system will be displayed, as shown

in below figure:

Figure 5.1.2.1

The description of related parameters in this interface is as follows:

Parameter

Description

Set the channel name on the local device tree

0 Sync to device

synchronously to the front-end channel.

Get the front-end channel name of on-line channel in

O Get Device Name

Device list.

O Get alarm port

0 Modify Group

Obtain the alarm input and output information of IPC and NVR equipment.

Select a group in Customized list, click to modify the group name.

+ Add Group

Select the list needs to create sub-group in

Customized list, click to add a group.

Tick and select a Customized list group, click to delete the group and delete the sub-groups and channels in the group at the same time.

□ Delete Group

/I Import

t? Export

Tick and select the channel in left Device list, select a group in right Customized list, click to import the device to the customized device list.

Tick and select the channel in Customized list group, click to export that channel.

Quick search of channel name, input key information

and the channel name including that key information

£