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Note

Network traffic charges may be produced during the use of the Mobile Client. For details, refer to the local ISP.

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System Requirement

Android 4.4 or later versions.

Conventions

In the following chapters, we simplify LTS Connect mobile client (Android) as “Mobile Client”, devices such as DVR, NVR, encoder, and network camera as “device”, and devices which support being added to PT Cloud service as “PT Cloud Device”.

Chapter 2 Visitor Mode

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Visitor mode allows you to manage devices on the Mobile Client without registration. When you log in as a visitor, a visitor account will be created for you automatically, and the account will not change on the same phone or tablet.

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Caution

For information security, please use visitor mode cautiously, which is NOT password-protected.

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Note

In visitor mode, you can only manage your devices on a same phone or tablet. To avoid this inconvenience, you can register an account. For details about registering account in visitor mode, see Register an Account in Visitor Mode.

LTS Connect Android User Manual

Read More : LTS Sapphire Password Reset Guide

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Most of the functions supported in a registered account are supported in visitor mode. Tap Visitor Mode on the Home page or the Login page to enter visitor mode.

The followings are the functions supported in visitor mode.

Device Management

Add devices to the Mobile Client and configure device settings. See Add Device for Management

and Configure Your Device for details.

Sharing Device

Tap → Scan QR Code to scan the QR code of another visitor account to share device(s) to the account. For details about sharing device, see Device Sharing.

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Note

To get the QR code of a visitor account, go to More → Account Management.

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Live View and Playback

View live video of the added devices and play back the videos. See Live View and Playback for details.

Access Control

Control door status and check access control events. See Manage Access Control Devices for details.

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Note

Make sure you have added access control devices to the Mobile Client.

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Alarm Configuration

Configure the alarm notifications on Alarm Notification page. See Notification for details.

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Though the visitor mode allows you to manage devices without registration, you can only manage your devices on one phone or tablet. With a registered account, you can manage devices on different phones or tablets.

Steps

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See Register by Email Address and Register by Mobile Phone Number for details.

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Chapter 3 Registration

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You can register an account by your mobile phone number or your email address. With a registered account, you can log in to the Mobile Clients running on different mobile phones or tablets, which provides convenience for managing your devices.

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Note

You can use visitor mode to manage your devices without registration. See Visitor Mode for details.

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You can register an account by your email address.

Steps

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We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

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You can register an account by your mobile phone number.

Steps

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We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

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Chapter 4 Device Management

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You need to add devices to the Mobile Client before you can do further remote operations such as live view and playback.

The devices added to the Mobile Client will be displayed in the device list.

In the device list, the video resources are displayed as the thumbnails of their video channel images; the security control resources, doorbells, and access control resources are displayed as device pictures.

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You need to add devices to the Mobile Client first so that subsequent operations such as live view and playback can be available. If you want to receive alarm event information from a device, you should add it by scanning QR code or LTS connect domain.

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Note

For details about managing alarm event information, see Notification.

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The Mobile Client can detect the online devices in the same local area network with your phone or tablet, and you can add the detected online devices to the Mobile Client.

Before You Start

Make sure the devices are connected to the same local area network with the phone or tablet.

Steps

1.On the device list page, tap → Online Device to enter the Online Device page. All detected online devices will be in the list.

2.Select a device for adding.

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Figure 4-1 Online Device

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Note

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3.Optional: Edit the network information.

1)Tap .

2)Change the device IP address to the same LAN as your phone’s by either editing the IP address manually or enabling the device DHCP function.

3)Tap and input the admin password of the device to save the settings.

4.Tap Add.

5.Enter the required information, including device alias, user name and the password.

6.Tap .

7.Optional:  Tap the device name or tap , and then tap Delete Device.

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You can add the device by scanning the device’s QR code. You can also add device(s) by scanning the QR code obtained via the web page of the device.

Steps

1.On the device list page, tap → Scan QR Code to enter the Scan QR Code page.

2.Scan the QR code.

–Scan the QR code by aligning the QR Code with the scanning frame.

Note

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to enable the flashlight if the scanning environment is too dark.

–If there are QR codes in photo album of the phone or tablet, tap to extract QR code from local album.

3.Optional: Perform the following operations if the following situations occur.

–If the system fails to recognize the QR code, tap to add the device manually.

–If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.

–If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.

–If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Set a Password to Activate a Device for details.

–If the PT cloud service is disabled for the device, you should enable the function (excluding the access control device). For details, see Enable PT Cloud Service When Adding Device on Mobile Client for details.

4.Tap Add on the Result page.

5.Enter the device verification code. The device will be added successfully.

Note

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7.Tap Finish.

8.Optional: Tap the device name or tap , and then tap Delete Device.

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You can add the device by fixed IP address or domain name. The streaming speed of devices added by IP/domain is faster than those added by LTS Connect domain.

Before You Start

If you want to add the access control device, activate it before adding. See the user manual of the access control device for details.

Steps

1.Tap and select Manual Adding.

2.Select IP/Domain as the adding type.

3.Enter the required information, such as alias, address, user name, camera No. and device password.

Address

Device IP address or domain name.

Camera No.

The number of the camera(s) under the device can be obtained after the device is successfully added.

4.Tap to add the device.

Note

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Star Live View  Tap Start Live View to view the live view of the device.

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Delete a Device  Tap and then tap Delete to delete the device.

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Remote Controller  Tap and then tap Remote Controller to remotely control the device.

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For devices which support PT Cloud service (a cloud service), you can add them manually by LTS Connect domain.

Before You Start

Make sure the device is powered on.

Steps

1.On the device list page, tap → Manual Adding to enter the Add Device page.

2.Select LTS Connect Domain as the adding type.

3.Enter the device serial No. manually.

Note

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4.Tap to search the device.

Note

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8.Tap Finish.

9.Optional: Tap the device name or tap , and then tap Delete Device.

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When adding a device, if the device is not activated, a window will pop up to ask you to activate the device.

Before You Start

The device to be activated and the phone running the Mobile Client should be on the same LAN.

Steps

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If you forget the password in the future, you might need to reset the device.

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When adding a device to the Mobile Client, if the device is offline, you should connect the device to a network first. The Mobile Client provides the following four methods for connecting offline devices to networks.

Connect to Wired Network

Use this method if a router is available for the device to connect to.

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Note

Make sure the device is powered on.

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Connect to Wireless Network

Use this method if a wireless network is available for the device to connect to. “Device” here excludes wireless doorbell, wireless security control panel, and Mini Trooper (a kind of battery camera).

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Note

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Connect to Network by Wi-Fi Configuration

You can use this method to connect wireless doorbell to the network by using the doorbell to scan the QR code generated by the Mobile Client.

Tap Connect to a Network on the Result page and then follow the instructions on the subsequent pages to connect the device to the network.

Connect to Network by Access Point

In the Mobile Client, Access Point (AP) refers to a networking hardware device (e.g., wireless doorbell or wireless security control panel), which can provide a Wi-Fi network for the phone to connect to.

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Note

Make sure you have turned on WLAN in the phone’s operation system.

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Tap Connect to a Network on the Result page, select Wireless Connection as the connection type, and then follow the instructions on the subsequent pages to complete the connection process.

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PT Cloud service is a cloud service. When adding a device via LTS Connect Domain or scanning QR code, the service should be enabled. You can enable the service via the Mobile Client, the device web page, or LTS Connect Pro client software. This section introduces how to enable the service via the former two methods.

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When adding a device via LTS Connect domain or scanning QR code, if the PT Cloud service is not enabled for the device, the Enable PT Cloud service window will pop up to remind you to enable the service first.

Perform the following task to enable the PT Cloud service in this case.

Steps

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See Add a Device by LTS Connect Domain or Add Device(s) by Scanning Device QR Code for details.

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If the device’s PT Cloud service is not enabled, the following window pops up.

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You can change the device verification code. See Change Device’s Verification Code for details.

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Continue the process for adding the device. See Add a Device by LTS Connect Domain or Add

Device(s) by Scanning Device QR Code for details.

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You can enable PT Cloud service for a device on the device web page.

Steps

Figure 4-2 The Platform Access Page

You can enable DHCP by following the steps below to allow allocating DNS address automatically.

Steps

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When adding a device by scanning QR code or LTS Connect domain, if the result shows that the device has been added to another account, you should unbind it from the account before you can add it to your account.

Before You Start

Make sure the device and the phone running the Mobile Client are in the same local area network.

Steps

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Unbinding the device via local GUI should be supported by the device.

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You can share devices to other users. The recipient can access the devices according to the

permissions you grant them. You can also receive and use the devices shared by other users.

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You can share a specific device to another LTS Connect user via the device’s QR code. You can also select the device permissions granted to the recipient to determine which operations the recipient can do on the device.

Steps

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You can share multiple devices to another LTS Connect user. You can also set the device permissions granted to the recipient to determine which operations the recipient can do on the device.

Steps

Option 1  Tap → Share Device → Share Device.

Option 2  1.  Enter the Live View page.

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Note

For details about how to enter the Live View page, see Start and Stop Live View.

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2.Select a live view window and than tap .

3.Tap Share.

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Option 3  For security control panel, tap the device on device list page to enter the device details page and then tap .

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The recipient can go to More → Account Management  → My QR Code on his/her Mobile Client to get the QR code of his/her account.

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For devices linked with multiple cameras, you can select camera(s) for sharing.

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You can add the frequently-used camera(s) to the favorites so that you can access them conveniently.

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On the device list page, you can add the frequently-used camera(s) to the favorites so that you can access them conveniently.

Steps

1.On the home page, tap .

2.Tap Add to Favorites.

3.Select devices and cameras on the Select Camera page.

4.Tap OK.

5.Create a name for the Favorites and then tap OK.

Note

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The added Favorites will be displayed on the device list page.

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On the live view page, you can add frequently-used cameras to Favorites so that you can access them conveniently

Steps

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For details about how to enter the Live View page, see Start and Stop Live View

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2.Tap and tap Add to Favorites.

3.Add cameras to favorites.

–Create a new favorites in the pop-up window and tap OK.

1.Add to existing favorites.Tap Add to Existing Favorites in the pop-up window.

2.Select a Favorites folder in the list.

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Note

The favorites name should be no more than 32 characters.

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You can delete cameras in the favorites.

Steps

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On the Settings page of a device, you can view and edit the device’s basic information, delete the device, upgrade device firmware, and configure other functions such as video and image encryption and changing device verification code.

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Note

The available functions on the Settings page vary with different device types and device models.

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The device verification code is used for verifying user identity, as well as encrypting a device’s videos (including live videos and recorded video files) and captured pictures. You can change the device verification code for the network camera and Mini Trooper (a kind of camera powered by battery).

Steps

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Note

For details about how to encrypt a device’s videos and captured pictures, see Set Video and Image Encryption.

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Note

If you have enabled the Video and Image Encryption function, new pictures and videos will be encrypted by the new verification code. However, the earlier encrypted pictures and videos still use the old verification code.

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For security reasons, you can set the video and image encryption function to encrypt the videos or the pictures.

Steps

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Note

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The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling PT Cloud service. For details about enabling PT Cloud service, see Enable PT Cloud service for Device.

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For a device added via LTS Connect Domain or Scaning QR code, if DDNS is enabled, the device’s streams will be accessed via IP address in priority. In this case, you can remotely configure device and the speed of streaming will be faster than that of streaming via PT Cloud service.

Steps

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The entered port number should be from 1 to 65535.

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User Name

Enter the device user name.

Password

Enter the device password.

4.Tap .

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You can upgrade the firmware of a device to its latest version. If the latest version is detected, a red dot will appear on the Device Version field of the Settings page of the device.

Steps

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You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected.

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You can select a recorded audio file and set it as the custom audio prompt for the alarms sent

from the channels linked to specific models of DVR.

Steps

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Note

The device should support this function.

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1.On the device list, tap to enter the Settings page of the device.

2.Tap Custom Audio to enter the Select Channel page.

3.Select channel(s), and then tap Next Step. The available audio file(s) will appear.

4.Optional: Tap the Play icon to play the audio file.

5.Select an audio file, and then tap OK.

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For a device added via IP/Domain, you can use the Mobile Client as the device’s remote controller.

Steps

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Note

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1.On the device list page, tap  → Settings to enter the Settings page of the device.

2.Tap and tap Remote Controller to enter the following page.

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Figure 4-3 Remote Controller Page

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After adding a device, you can set the parameters of the device, including basic information, time settings, recording schedule, etc.

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View and Edit Basic Information

You can view and edit the basic information of a device.

Steps

1.On the device list page, tap  to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding device via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS.

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3.Tap Basic Information to enter the Basic Information page.

4.Tap to enter the Edit Device page.

5.Edit the basic information of the device.

6.Tap to save the settings.

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Set Recording Schedule

You can set a recording schedule for a channel of a specific device.

Steps

1.Enter the Settings page.

–On the device list page, if the page is in list mode, swipe the device name to the left and tap

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–On the device list page, if the page is in thumbnail mode, tap the device name or tap .

–On the Live View page, tap and then tap Settings.

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Note

For details about how to enter the Live View page, see Start and Stop Live View.

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2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding device via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS.

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You can also set the recording type to detailed event type, which should be supported by the device. For details, refer to the user manual of the device.

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Note

Up to 8 time periods can be configured for each day. And the time periods cannot be overlapped with each other.

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Figure 4-4 Setting Multiple Time Periods in a Day

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8.Tap to save the settings.

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Configure Time Settings

You can select the time zone and set the time synchronization mode to Manual or NTP mode for the added device.

Steps

1.Enter the Settings page of the device.

–On the device list page, if the page is in list mode, swipe the device name to the left and tap

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–On the device list page, if the page is in thumbnail mode, tap the device name or tap .

–On the Live View page, tap and then tap Settings.

Note

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For details about how to enter the Live View page, see Start and Stop Live View.

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2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding devices via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS.

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Note

For details about setting the NTP server details, refer to the user manual of the device.

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6.Tap to save the settings.

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Change Device Password

You can change the password of a device via the Mobile Client.

Steps

1.Enter the Settings page of the device.

–On the device list page, if the page is in list mode, swipe the device’s name to the left and tap

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–On the device list page, if the page is in thumbnail mode, tap the device’s name or tap .

–On the Live View page, tap and then tap Settings.

Note

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For details about how to enter the Live View page, see Start and Stop Live View.

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2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding device via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS.

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Caution

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

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6.Confirm the password.

7.Tap to save the changes.

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Configure Normal Event

You can enable a device’s normal event such as motion detection, video tampering alarm, video loss alarm, for the channels of the device.

Steps

1.On the device list page, tap  to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding device via IP/Domain, see Add a Device by IP/Domain

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Note

You should have configured DDNS for the device first. See Set DDNS.

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Configure Smart Event

You can enable the smart event for the channels of a device, including audio exception detection,

face detection, and intrusion detection, etc.

Steps

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Note

The supported event types of smart event vary according to different devices.

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1.On the device list page, tap  to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding device via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS for details.

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Enable Temperature Measurement

You can enable the temperature measurement function for the thermal camera on the Mobile Client.

Steps

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Note

This function is only available to the thermal camera.

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1.On the device list page, tap  to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding device via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS.

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Chapter 5 Video & Cloud Storage

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With the Mobile Client, you can remotely view live videos of the added encoding devices (e.g., cameras, NVRs, and DVRs) and play back their video footage. If cloud storage is activated on the video devices, you can browse, search, play back, and download the video footage on cloud.

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You can view live video of the devices’ connected cameras. And some basic operations are supported during live view, including picture capturing, manual recording, PTZ control, etc.

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Live view shows you the live video getting from cameras. Perform the following task to start and stop live view.

Steps

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Switch Camera  Swipe the live view page to the left or right to switch camera and view its live video.

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Reselect Device for Live View

1.Tap to go back to the device list.

2.Reselect cameras and then tap OK.

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Note

You can select up to 256 cameras.

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Switch to Playback  Tap → Playback to switch to playback.

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Note

For details about playback, see Playback.

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1)Press and hold a window under live view.

2)Drag the window upwards to the appearing at the top of the page.

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You can adjust window division in different scenarios.

Tap , , , or to set the window division mode to 1-window, 4-window, 9- window, 12-window, or 16-window respectively.

If the added camera number is more than the window division number, you can swipe left or right to see the rest.

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Digital zoom adopts encoding technology to enlarge the image which will result in image quality damage. You can zoom in or zoom out the live video image as desired.

Tap   to zoom in or zoom out the image.

Or spread two fingers apart to zoom in, and pinch them together to zoom out.

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PTZ is an abbreviation for “Pan, Tilt, and Zoom”. With the PTZ Control functionality provided by the Mobile Client, you can make the cameras pan and tilt to the required positions, and zoom in or out the live video images. For some network cameras, you can also enable auto-tracking to make the camera pan, tilt, and zoom to track the detected moving objects.

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Note

PTZ control should be supported by the camera.

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Pan and Tilt a Camera

The Mobile Client allows you to pan and tilt a camera’s view.

Steps

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For details about how to start live view, see Start and Stop Live View.

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2.Select a live view window on the Live View page.

3.Tap to open the PTZ Control panel.

Figure 5-1 PTZ Conrol Panel

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Set a Preset

A preset is a predefined image position which contains configuration parameters for pan, tilt, zoom, focus and other parameters. You can also set a virtual preset after enabling digital zoom. After you set a preset, you can call the preset and then the camera will move to the programmed position.

Steps

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See Pan and Tilt a Camera for details.

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Figure 5-2 Set a Preset

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The preset No. should be between 1 and 256.

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Adjust PTZ Speed

You can adjust the PTZ speed.

Steps

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Other Functions

The PTZ Control panels provide other functions such as PTZ speed adjustment, auto-scan, focus control, iris control, and auto-tracking.

Tap More on the PTZ Control panel to view the functions.

.Table 5-1 Other Functions

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5.1.5..Start Two-Way Audio

Two-way audio function enables the voice talk between the Mobile Client and devices. You can get and play not only the live video but also the real-time audio from the devices, and the devices can also get and play the real-time audio from the Mobile Client.

Steps

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Note

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See Start and Stop Live View for details.

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2.Tap in the toolbar to turn on the two-way audio.

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If not, skip this step.

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●If the device is full duplex, two-way audio will be started automatically.

●If the device is half-duplex, you have to tap and hold to talk, and release to listen.

4.Tap to turn off two-way audio.

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During live view, you can capture pictures of the live video and record video footage.

Steps

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See Start and Stop Live View for details.

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The captured pictures and recorded videos will be saved in More → Pictures and Videos.

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For devices added via IP/Domain, you can set its image quality to Fluent or Clear. You can also customize image quality for the devices.

Steps

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Note

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Note

See Start and Stop Live View for details.

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2.Tap on the live view page to enter the quality switching panel.

Note

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The icon vary with the actual video quality.

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Figure 5-3 Custom Settings

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Note

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Usually three pre-defined image qualities are provided in the Mobile Client for LTS Connect device: Basic, Standard, and High Definition.

Steps

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Note

The provided image quality types may vary with different devices.

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See Start and Stop Live View for details.

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2.Tap to enter the quality switching panel.

Note

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The icon may vary with the actual image quality.

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Basic is the default image quality.

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Standard

Standard image quality (the image quality is higher than that of Basic and lower than that of HD).

HD

High definition image quality (the image quality is the highest of the three).

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In the fisheye view mode, the whole wide-angle view of the fisheye camera is displayed. Fisheye expansion can expand images in five modes: 180° panorama, 360° panorama, 4-PTZ, semisphere, and cylindrical-surface.

Steps

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Note

The function is only supported by fisheye camera.

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See Start and Stop Live View for details.

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2.Tap to show the fisheye expansion panel.

3.Select mounting type.

Table 5-3 Mounting Type

Icon	Description
.	Wall Mounting

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You can open or close the door when viewing the live video of a video intercom device, a face recognition terminal, or a related camera of an access control device. This function allows you to check the visitor or the situation nearby the door before you open it.

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Note

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For the access control device’s related cameras, select a live view window and tap , and then enter the device verification code to open the door.

For the video intercom device, select a live view window and tap , and then enter the device verification code to open the door.

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Note

The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling PT Cloud service.

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You can search the recorded video files stored in the added device for remote playback.

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Normal playback refers to the playback based on timeline. You can search the camera’s recorded video files in a selected time period and then start playback.

Steps

1.On the device list page, tap in the upper-left corner to enter the Select Item(s) page.

2.Set the date and time for playback.

Playback Date

Select a date.

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Note

The date during which video files were recorded is marked with a yellow dot.

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Playback Time

Set the start time point for the playback in the selected date.

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You can select up to 4 cameras.

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represents continuous recording and  represents

event-triggered recording. You can determine the recording type (continuous or event-triggered) when setting recording schedule. For details, see Set Recording Schedule.

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Event playback refers to the playback based on the detected events, such as motion detection. You can select an event and then play back the event-related video footage. Duration playback, you can also save the event-related picture if it has been captured by the camera.

Before You Start

Make sure you have configured events for the selected camera.

Steps

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For details, see Normal Playback.

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Figure 5-5 Event Playback Page

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3.Select a date and then tap an event to start playback.

4.Optional: Tap and then tap Save Image to save the event-related picture.

Note

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Make sure you have configured the required event linkage action (capturing event-related picture) for the device. For details, see the user manual of the device.

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During playback, you can capture pictures and record video footage.

Steps

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Note

See Normal Playback for details.

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The captured pictures and recorded videos will be saved in More → Pictures and Videos.

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For devices added by IP/Domain, you can set the image quality of playback for them.

Steps

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Note

For details about adding device by IP/Domain, see Add a Device by IP/Domain.

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For details about starting playback, see Normal Playback.

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2.Tap on the playback page to enter the quality switching panel.

Note

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The icon may vary with the actual video quality.

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Table 5-5 Recommended Configuration

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For the cameras linked to a DVR or NVR, you can adjust the playback speed for them as required.

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Note

The function should be supported by the device.

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During playaback, you can swipe the toolbar at the bottom to view the hidden icons, and then tap

to set the playback speed to 1/8X, 1/4 X, 1/2 X, 1X, 2X, 4X, and 8X. X here refers to the original playback speed.

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During playback of the cameras linked to a DVR or NVR, you can download a specific video segment as evidence if it contains important information about incidents such as violent crimes in case of the need for settling disputes or legal cases.

Steps

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Note

The function should be supported by the device.

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1.Start playback.

2.Tap if important information occurs on the image.

By default, the video segment which lasts 130 seconds (from 10 seconds before the tapping, to 120 seconds after that) will be automatically selected for download. For example, if you tap when the video footage is played to 00:00:30, the segment from 00:00:20 to 00:02:30 will be selected.

Note

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In special occasions when 130-seconds duration is not available to be selected following the above-mentioned rule, the segment will extend afterwords or backwards until the segment duration reaches 130 seconds. For example, if you start downloading from the very beginning of the video footage, the selected segment will be from 00:00:00 to 00:02:10.

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The duration should not be shorter than 10 seconds.

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If the segment is encrypted, you should enter the device verification code before you can preview it. For details about video encryption, see Set Video and Image Encryption.

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Note

Downloading at the background is supported. Download task(s) continues if you exit the Download page or the Mobile Client.

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With cloud storage, your cameras, DVRs, and NVRs can upload recorded video clips to the cloud automatically. You can easily access, play, and download the video footage of your video devices on cloud.

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Note

Cloud storage service is not available in all countries or regions.

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You can enable/disable cloud storage service for a specific channel of a device supporting storing video footage on cloud. You can also view details of the cloud storage service package, including service package type, effective period, and status (activated or expired).

Before You Start

Make sure your installer has activated the cloud storage service for your device. Otherwise, you cannot enable cloud storage.

Steps

Figure 5-6 Cloud Storage

You can play back video footage stored on cloud.

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Note

Make sure your installer has activate cloud storage service for your devices and you have enabled it.

See details in Enable/Disable Cloud Storage Service for a Channel.

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To play back the video footage on cloud:

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Note

See instructions in Normal Playback.

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2.Tap at the top of the playback page to switch to playing back video footage stored on cloud.

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Figure 5-7 Playback – Cloud Storage

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Note

●You can adjust the playback speed to up to 8 times faster.

●You can tap to browse through all recorded video footage of each day and download the footage you need.

See details in Download Video Footage from Cloud.

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The Mobile Client allows you to browse through the video footage stored on cloud of each date to quickly locate the footage you need. And you can download the video footage to your phone.

Before You Start

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Note

Make sure your installer has activate cloud storage service for your devices and you have enable it. See details in Enable/Disable Cloud Storage Service for a Channel.

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Steps

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See details in Play Back Video Footage on Cloud.

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2.Tap to enter the Video Stored on Cloud page.

Figure 5-8 Video Stored on Cloud

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The date marked with a blue dot is the date during which video footage is recorded.

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4.Tap , and then select the video footage you want to download.

5.Tap to download the selected video footage to your phone.

Chapter 6 Manage Access Control Devices

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Access control is the selective restriction of access to a place or other resources. After adding access control devices to the Mobile Client, you can remotely control the doors, and configure duration in which the doors remain open. You can also filter and view access control device’s logs, which provide the information of access events and related alarms, such as access controller tampering alarms.

Besides the above-mentioned functionality, you can change the supper password of the access control device. And for face recognition terminals, you can enable fingerprint authentication or facial authentication to open doors.

The door icon varies with different door status.

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Remain Open

Keep the door open.

Open Door

Open the door for a configurable time period. When the time period expires, the door will close.

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Note

On the device list page, tap  → Door Open Duration to set door open duration.

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Remain Closed

Keep the door closed. In this status, the door can only be opened by super card or super password.

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Note

For details about super cards, see the user manual of the access control device.

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Note

On the device list page, tap  → Change Password to change the super password.

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The Mobile Clientsupports controlling the status of the access control devices’ related doors by the super password of the device.

Steps

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Note

You can change the super password. See Change Super Password for details.

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1.On the device list page, tap on the right of the access control device to enter the door control page.

Note

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The door icon varies with different door status.

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For details about configuring the time period, see Set Door Open Duration.

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Remain Closed

Keep the door closed. In this status, the door can only be opened by super card or super password.

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Note

For details about super card, see the user manual of the access control device.

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The door status will change.

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You can set the door open duration for the access control device. When the duration expires, the door will close automatically.

Steps

1.On the device list page, tap  to enter the Settings page of the access control device.

2.Tap Door Open Duration to open the Door Open Duration list.

3.Select a duration from the list.

4.Tap to confirm the selection.

If you tap Open Door in the door control page, the door will open for the configured time duration.

Note

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For details about controlling door status, see Control Door Status.

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The Mobile Client allows you to change the super password of the access control device, which can be used to open all the access control points (e.g., doors), even when the access control point is in remaining closed status.

Steps

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Note

For details about super password of the access control device, see the user manual of the device.

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If it is the first time to set the super password, skip this step.

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Note

The password should contain 6 numbers.

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You can view the access control device’s logs including the access control events and alarm information. You can also filter the logs.

Steps

Figure 6-1 The Icon Representing Door

The log list will be displayed on the Log section of the page.

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View All Logs  Tap View All Logs to enter the Log page and view all access control device logs.

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Filter Logs  On the Log page, tap Filter and then set the filtering condition (time and event type) to filter.

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After adding face recognition terminals to the Mobile Client, you can enable opening door via fingerprint authentication or face recognition.

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Note

Your phone or tablet should support fingerprint authentication or face authentication.

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After adding a face recognition terminal, when you open the device’s related door for the first time, a prompt will pop up asking you whether to enable opening door via fingerprint authentication or face recognition or not. You can follow the prompt to enable this function.

If you have ignored the above-mentioned prompt, you can tap  to enter the Settings page, and then switch on the function.

Chapter 7 Facial Data Management

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For the DeepinMind server on the same LAN with the Mobile Client, you manage the facial data stored in it via the Mobile Client. The facial data can be used for facial comparison in related applications.

Before You Start

Perform the following task to upload facial data to the DeepinMind server.

Steps

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For the first time usage, you should enter the user name and password of the device to verify you identity first. Once verified, the verification is not required afterwords.

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3.Select a face library to enter the face library page.

4.Tap (if there’s no facial data) or and then tap Capture Picture or Select from Photo Album to use your phone or tablet to capture a face picture or select a face picture from the photo album respectively.

The face picture will be uploaded to the server and the server will start recognizing the facial data. Once recognized, the face picture will be displayed in the face library.

5.Optional: Delete face picture(s).

1)Tap on the face library page and then select face picture(s) .

2)Tap to delete the selected one(s).

Chapter 8 Video Intercom

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The Mobile Client supports video intercom functions. Video intercom is an audiovisual communication and security technique used in a building or a small collection of buildings. With microphones and video cameras at both sides, it enables the intercommunication via video and audio signals.

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If no one answers the call via the indoor station for a while, the call will be forwarded to the Mobile Client. You can answer the call, view the live video of the door station, as well as open the door.

Steps

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Note

Up to 6 users can view the live video of the same door station at the same time. If there’s already been 6 users viewing the live video, you can only use the audio function of the video intercom device.

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Figure 8-1 Call Page

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Mute  Tap to mute the live video.

Open Door  Tap to open the door.

Digital Zoom  Pinch two fingers together to zoom in the live video image, and spread them apart to zoom out.

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On the device details page of the video intercom devices, you can perform the operations including viewing the live videos streamed from the cameras linked to the door stations or doorbells, starting two-way audio, playing back video footage, viewing call logs and history events, controlling doors linked to door stations, and controlling relays connected to the indoor station.

Tap the video intercom device on the device list to enter the device page.

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You can tap to set Stay, Away, Sleep, or Custom as the scene for arming the detectors linked to the door station.

Stay

When the people stays inside the detection area, turn on the Stay mode to turn on all the perimeter burglary detection (such as perimeter detector, magnetic contacts, curtain detector in the balcony). At the meantime, the detectors inside the detection area are bypassed (such as PIR detectors). People can move inside the area and alarm will not be triggered.

Away

When all the people in the detection area leave, turn on the Away mode to arm all zones in the area after the defined dwell time. For example, assume that you have set your apartment as a zone, you can set the zone status to Away when you go to work.

Sleep

The detectors in the bedroom is bypassed while the detectors in other rooms are armed. In this scene, all the perimeter burglary detection in other rooms are turned on, while no alarms will be triggered within the bedroom.

Live View

The live video will start playing when you enter the device details page. You switch live videos if multiple door stations are linked to the video intercom device.

During live view, you can tap the image to show the hidden icons, and then perform operations such as starting two-way audio, capturing picture, recording, full-screen live view, and setting image quality.

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Note

For details about the above-mentioned operations during live view, see Start Two-Way Audio, Capturing and Recording, Set Image Quality for Device Added by IP/Domain, and Set Image Quality for LTS Connect Device.

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Playback

Tap → Playback to start playing back video footage.

View Call Logs and Events

You can view the call logs and device-related events in the latest 7 days (the events or call logs of the current day will be displayed by default).

Control Door

You can tap   to control the door linked to the video intercom device.

Control Relay

You can tap to control the connected relays of an indoor station remotely.

To set up relay name and open duration, go to the Settings page of the video intercom device. Open duration for a relay:

Motion detection is a way of detecting motion in a surveillance scene by analyzing image data and differences in a series of images. After setting motion detection area for Wi-Fi doorbell, the device will be able to detect the object in motion and at the same time the Mobile Client will receive an event notification about the motion detection alarm.

Steps

Figure 8-3 Draw Motion Detection Area

2)Tap the grid(s) on the live video image to select the motion detection area.

3)Tap to save the settings.

What to do next

Go back to the Notification page and make sure Notification is enabled.

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Note

For details about how to enabling notification, see Enable Event Notification

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You can set video intercom volume as required.

Steps

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Note

Only video intercom devices support this function.

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You can add a smart chime to the Mobile Client and link it with a doorbell so that the doorbell will standby for longer and be more responsive.

Add a Smart Chime

●To add an EZVIZ smart chime, tap → Scan QR Code on LTS Connect. Select Doorbell as the Device Type, enter the serial number, tap Add.

●You can also tap → Manual Adding to add a smart chime.

After adding a smart chime, you can tap the smart chime in the device list to mute all devices with

one tap and enable/disable Ring Alert for linked doorbells.

Figure 8-4 View Smart Chime

Link Smart Chime with Doorbell

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Figure 8-5 Link Doorbell

Figure 8-6 Link Smart Chime

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Note

When you link a smart chime with a doorbell, make sure they are near to each other and they are both online.

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Chapter 9 Notification

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On the Notification tab, you can view the event notifications and call logs of the video intercom devices.

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Note

In the mobile client, each device can only send one alarm per minute. It’s a mechanism to not overload the servers. So for example, a camera will send a notification about a line crossing but if someone crosses the same line 20 seconds later on the same camera, it won’t send another alert/notification. It can only send 1 alert per device, per minute.

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You can allow the Mobile Client to receive and push notifications of the events detected by a device. If you want to block notifications during specific time, you can set a notification schedule to define the time period(s) during which the Mobile Client is allowed to receive event information and push them to you. You can also set notification mode to avoid the disturbance of push notifications (and the audio and strobe light alarm) while still being able to receive event information on the Notification page.

Before You Start

Make sure you have configured event settings on device (except for the video intercom device). See the user manual of the device for details.

Steps

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Note

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Figure 9-1 Schedule Settings Page

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Note

The date(s) marked in blue is selected.

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5)Tap .

6)Optional: Tap the configured schedule to enter the Schedule Settings page, and then edit the start time, end time, and the date(s) to which the configured time period applies to. Or tap Delete to delete the schedule.

7)Go back to the Notification page.

5.Optional: Tap Notification Sound Mode and then select one of the following sound mode and tap to set a notification sound mode for the detected intrusion.

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Note

The function should be supported by the device.

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Intensive

Intense warning for the intrusion.

Soft

Soft warning for the intrusion.

Mute

No audible warning.

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You can check event notifications on the Notification page when events are detected by the devices. The unread notifications are marked with a red dot.

Before You Start

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Steps

1.Tap Notification to enter the Notification page.

2.Optional: Tap and then select a date and (or) select a device to filter the events.

3.Tap an event notification to show the detailed information such as time and source.

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Note

need to enter the device verification code before you can view the picture.

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Note

Make sure you have configured the event linkage action for recording video for the device. See the user manual of the device for details.

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View Live Video  Tap Live View to view the live video of the device.

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Note

The device should support this function.

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