Voice prompt description in the process of adding a device

Pressing the “RESET” button triggers a long “beep,” indicating the device is in network configuration mode.

3. Two “Beeps”:

Emitting two beeps signifies the device received a request to add when scanning a QR code or receiving Wi-Fi information.

Blurams Cameras Installation and Connection Guide

4. “Camera is having trouble finding your network, please check your network name again and move the camera closer to your router”:

Indicates Wi-Fi connection issues. Retry device addition, ensuring:

a. Connected to a 2.4G Wi-Fi, not 5G.

b. Correct Wi-Fi password.

c. Device proximity to the router.

5. “Camera is having trouble connecting to the network, please try re-entering your password”:

Alerts mismatched Wi-Fi name and password. Retry, ensuring accurate Wi-Fi details.

6. “Camera is having trouble finding your network, please try moving camera closer to your router”:

Suggests weak Wi-Fi signal. Retry with the device closer to the router.

7. “Wi-Fi connection successful, camera is trying to connect the server”:

Indicates successful Wi-Fi connection; device is attempting server connection.

8. “Wi-Fi network error, the camera is having trouble connecting to the network, please try again later”:

Signifies server connection failure. Check if Wi-Fi network can access the Internet.

9. “Configuration is complete, please wait for the camera online”:

Marks successful device addition. Complete remaining configuration steps as guided for device usage.

If you are still unable to connect to the network, please provide the following information, and contact our customer support team at support@blurams.com for assistance.

How can I add a new device/ connect to network?

Different device models need to be added in different ways depending on your smartphone and device model, there are four ways to add devices based on the device’s functions. Before you start adding devices, please note the following points:

Different adding methods will be different due to different attributes of the device.

QR Code(Wi-Fi Connection)

AP Mode(Wi-Fi Connection)

Network Cable Connection

Bluetooth Connection

The Outdoor Lite2 indicates “Network Error”

If the outdoor lite2 (A20) indicates “Network Error”, please try to take a look at the below steps:

1, Connect the Ethernet cable from the router and power up the camera.
2, Add device using the App WiFi method, prompt with say Connection Successful.
3, Ethernet can be unplugged and Wi-Fi connection will be established.

If the issue still can’t connect via the Ethernet cable, please contact the support team email for advice.

Also, if you have the SD card and SD card reader, update the firmware will fix this issue also.

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How to access the camera on PC

If you want to access the camera on web browser, there are two ways to access the web client.

1, Please go to the web client via the below link.

https://client.blurams.com/login

2, Please go to our official website, tap the “My device” to access the web client.

How to change the email address for the account?

If you want to change the email address for the account, we are so sorry it can’t be changed. The Blurams account is only linked to one email address, and it can’t be changed after registration.

If the old email address is unavailable, we suggest that you can register a new account with the new email address, then add the camera under the new account.

Please note: If you set up the camera under the new account, all the video data, Blurams Guard plans, and camera settings will still be under the old account, and it can’t be transferred to the new account.

Why the lens is rotated by itself or out of control?

If the device is rotated by itself or out of control, please try to troubleshoot it by following steps:

1, Please check if the Motion tracking function is on, if not, please turn off it. (Picture 1)

2, Please check if the Auto Cruise function is on, if not, please turn off it. (Picture 2)
3, Restart the device.
4, If the device still rotates by itself, please provide a video about it, and please attach the MAC address.

Can’t scan the QR code

If the Blurams Cam can’t scan the QR code, first, please make sure the device is red light blinking, please try to troubleshoot the issue by taking the below steps:

– Remove the camera’s lens protective film to make sure the lens is clean

– Adjust the smartphone screen brightness, Switch the App theme to Light, please go to the Blurams app >- Me >- Settings >- Theme, switch to Light mode

– Place the home security cameras on a table or platform, adjust the phone to let it scan the QR code

– Tap the QR code to enlarge it

– Adjust the distance between the lens and screen, the best distance is 3 ~ 5 inch

Please note: the device model A21C Outdoor Pro canadd it via the AP mode, it doesn’t need to scan the QR code; The outdoor lite2, outdoor lite3 supports connect via the Ethernet cable also.

How to remove or delete a device under my account

When you need to transfer a device to another account, or return it back, please delete the device from your account.

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You can delete the device by selecting the “Remove Device” option on the device’s [Preferences/Settings] ”

If the device is associated with a Cloud Service, when the device is removed, the Cloud Service will be unassociated with this device.

This will not affect your other devices.

You can manage all Cloud Services under your account through “Me” -> “Cloud Service” -> “My Cloud Service”.

In addition, it is worth noting that when the device is removed, please save your video data to avoid data loss due to accidental removal.

Change the network

If the device is offline:

If the device is offline, you can only connect the device to the new router by re-adding the device. You can connect the device to the new router through the [Troubleshooting] button on the device list, [Update Wi-Fi] in the [Preferences/Settings], or by adding a new device.

If the device is online:
When the device is online, you can go to the device’s [Preferences/Settings] -> [Network Info] -> [Update Wi-Fi] to connect the device to the new router. After entering this section, the available Wi-Fi list scanned by the device will be automatically loaded. Select the Wi-Fi to which you need the device to connect and enter the password, and this Wi-Fi information will be sent to the device. The device will then try to connect to the new Wi-Fi. Even when the device is online, connect the device to the new Wi-Fi by adding the device again.

My device appears disconnected or offline

If the device shows that it is disconnected or offline, it may be caused by short-term network fluctuations or changes in the network conditions of the environment where the device is located. Please re-add firstly by the methods in 2.2 and if re-adding doesn’t work then check the following steps of your wifi environment:

What do the different status light colors mean?

Status lights on devices are an important tool that can help you find out what a given problem is. They can be divided into the following types:

Note: if the camera’s status light keeps solid red or green light even if press the set button, please contact the support team for advice.

Apple Siri set up guide

If you want to voice command the device, like turn on/ turn off/ show the live stream, please try to enter the Blurams app [Discover]>- [Siri Shortcuts].

Prerequisites for use:
1. Siri voice control function only supports iOS12 and above systems;
2. Only supports English and Simplified Chinese;
3. The shared device does not support adding shortcut commands.

Steps for usage:
1. Open the app and click the Discover button in the bottom navigation bar to enter the discovery page
2. Click Siri Shortcuts to enter a new page. Each device supports 3 commands individually.

The three commands are defined as follows:
1) Show the camera: call up the blurams APP, jump to the playback page to play the real-time video of the corresponding camera.
2) Turn on the camera: without manually open the blurams App, directly open the corresponding camera automatically.
3) Turn off the camera: without the user manually opening the blurams App, the corresponding camera is automatically turned off directly.

3. Click the “+” sign on the right side of each command to call up and add it to the Siri page. The default shortcut name is the name of the list, which can be modified by the user;
4. After the instruction is added to Siri, the Siri voice command is displayed on the second line of the list, and the plus sign on the right side of the list becomes an arrow to the right. The user can click the list option to re-start edit;
5. After the command is successfully added, Siri is invoked, and the user reads the set voice command to perform the corresponding operation.

Alexa app says “Waiting for Blurams”

If the Amazon Alexa can’t play the live stream and says “Waiting for Blurams”, use the below steps to trouble this issue:

1, Please ensure you can play the live stream on Blurams app.

2, Check if your Amazon Alexa app is up to date.

3, Disable, then re-enable the Blurams Skill in the Amazon Alexa App.

Alexa cannot discover or connect to the camera

Here are some steps to try if your Amazon device is having trouble discovering the security camera:

1, Ensure the devices is the newest firmware, click here to see how to update the firmware online.

2, Ensure your Alexa devices’ firmware is also up to date. Click this link to check with Amazon customer support. 

3, Ensure that you authorized the correct Blurams account to your Amazon Alexa account.

4, Disable, and re-enable the Blurams skill.

5, Ensure the device is online and the network is fine.

6, For additional troubleshooting, click here to refer to Amazon Alexa support.

Alexa can’t link to my account

If you can’t link your account to Amazon Alexa blurams skill, please try to do the following things:

1, Please try to log in the blurams app with the same account and password, and make sure the account and password are valid and correct.
2, Please check if the email address and password are correct, and please note if there exists the space character.

IFTTT set up steps

Blurams has partnered with IFTTT (If This Then That) to let our users connect Blurams security cameras and Doorbell to other brand apps and devices.

Blurams security camera and doorbell has a few triggers and actions it can use with IFTTT. Please go to the IFTTT to get more features to build a smart home and living carefree.

1. Download IFTTT

Enter https://ifttt.com/ in the address bar of a browser or download and install the “IFTTT” App from the Apple Store or Google Play.

2. Create Applet

Sign up and log into the IFTTT App, now you’re ready to create an Applet with Blurams service. As an example, we will demonstrate how to use the Blurams service by creating an Applet that “turns on push notification when you leave a place.

There are 3 steps to create an Applet:

2.1 Select “IF”

Select the Location service first, then select “You exit an area” and locate an area on the map.

2.2 Select “Then”

Search and select “Blurams” service, then select the device which you need to enable push-notifications for it. If you have not used Blurams service before, then you need to do an authentication between your Blurams account and IFTTT first.

2.3 Preview and Finish

After finishing the settings above, IFTTT will show a preview page, here you can choose to rename the Applet.

Tap the “Finish” and after the save is successful, this Applet will immediately take effect.

3. Disable Applet

When you don’t need the Applet, you can disconnect the Applet or just archive it in the IFTTT App.

To learn more about Applets click here for support articles by IFTTT.

Disable/ Unlink Google Home

Set up the Google Home/ Google Assistant

1. Download the Google Home app

On your mobile device or tablet, download the Google Home app.

2. Set up your Google device

If you haven’t set up your Chromecast and speaker or display, follow the steps below. If you have already set up these devices, you can skip this step.

3. Link blurams Account

Voice control

Use these commands to control your home security cameras:

Disable or Unlink the Alexa Skill

Click “DISABLE SKILL” on the Skill homepage to disable blurams skill.

Amazon Alexa Voice Commands

After discovering devices, you can control these devices through Amazon Echo series products. Currently, they support voice commands such as：

How to set up Amazon Alexa?

1. Download Amazon Alexa

Download and install the “Amazon Alexa” app on the App Store or Google Play.

2. Find blurams Skill

Log in to the Amazon Alexa app, open the sidebar from the top left corner, and enter the “Skills & Game” page, search for “blurams” in the search bar to find the blurams skills.

3. Enable blurams Skill

In the search result page, click “blurams Skill” and go to the Skill page, click “ENABLE” and follow the instructions to link Amazon to your blurams account.

4. Discover device

If the accounts are successfully linked, the Amazon Alexa App will start to discover devices. After waiting for a moment, all security cameras that have been discovered will be listed automatically.

Notes to keep in mind:

OTA (Over The Air) Firmware Update

Where is the SD card slot?

If you couldn’t find the SD card slot of these devices(Dome Pro, Dome Lite, Dome Lite 2, Snowman), please power off the device, slide up the lens, the SD card slot is on the lens.

I can’t see any videos after inserting the SD card?

The device supports both cloud recording and SD card recording mode. The timeline displays videos that are in the cloud by default. If you need to view the video on the SD card, please switch the viewing way to SD card using one of the following ways:

• Enter the device’s [Preferences] “” -> [Storage] -> [Video viewing ways] and select the SD card.

• Enter the live page, tap the “” button to switch the timeline to the SD card mode.

In addition, you can switch the video recording mode on the SD card through the device’s [Preferences/Settings] “”  -> [Storage] -> [SD card record mode].

The following recording modes are supported:

The home security camera will no longer record video data on the SD card.

The device will record video data to the SD card only when an event is detected.

If the SD card is inserted into the device, the device will record video data to the SD card at all times even when the device is not connected to the network. However, the SD card might be damaged over time if this mode is used for long periods of time as this engages the card continually.

The app can’t detect the SD card

If the cameras can’t detect the SD card, please try to troubleshoot it via the below step:

Creating a Video Surveillance System Based on SmartVision

SmartVision is a comprehensive software solution for modern video surveillance systems, offering advanced features to enhance security and monitoring efficiency. Supporting unstable streams and budget-friendly cameras, it implements load balancing for optimal performance. Compatible with any IP cameras that support RTSP or HTTP broadcasting, SmartVision enables efficient image viewing and processing.

Video Surveillance SmartVision

After installing and launching the program, the main window will appear, displaying images from the surveillance cameras. At the top, you will find the main menu, which duplicates the buttons on the toolbar below.
You can hide the button panel and use the program’s main menu instead.

On the right, select the desired tile layout for displaying images from the surveillance cameras.
Options include layouts with 1, 4, 8, 9, or 16 tiles.
The selected layout will be saved when you exit the program.

Initially, the tiles in the main window will be empty. To connect your IP cameras, click on the camera icon on the main toolbar. A form with a list of IP cameras will appear.
Cameras can be added either automatically or manually. The first icon on the camera list panel is used for automatically searching for IP cameras in the local network.

Automatic Camera Search via ONVIF

To automate the detection and addition of IP cameras, follow these steps:

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Adding IP Cameras Manually

To add cameras manually, use the “Add Camera” button. A form for adding a new camera will appear.
All you need to do is enter the correct RTSP (Real-Time Streaming Protocol) or HTTP stream URL.
Typically, an RTSP URL looks like this:
rtsp://admin:password@ipaddress:port/text
Where:
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After entering and saving the correct RTSP URL, the main window will display an image from the IP camera. Note that default passwords vary by manufacturer. A list of default passwords can be found in the documentation.

The camera settings form provides a wide range of options and features. Some of these options require significant computational resources. Therefore, for a large number of cameras, you need to select appropriate hardware that supports advanced capabilities for real-time detection and recognition of objects.
For more information about these features, refer to the sections on motion detection, face recognition, and vehicle license plate recognition.

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General Software Settings

Cloud Records (Cloud Storage for Files)
On the first page of the settings, you can enter your login and password for the cloud service. To do this, you need to create an account on the website and confirm it via email. Enter:
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Click Save. If the option “Connect and enable cloud recording” is enabled, you can upload events to the server for secure storage and remote viewing. Additionally, you can access your cameras through the cloud service in your personal account. To enable this feature, you will need to configure the appropriate settings in the camera options. For more details, refer to the section on IP Camera configuration.

Local Records (Local Storage for Files)

In the general settings, you can select a directory for the “videos” archive where video files will be saved during recording.

By default, the “videos” folder is created in the same directory where the SmartVision program is installed.

This folder contains three subdirectories:

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Inside each subdirectory, files are saved in folders named by the current date. The entire video archive is immediately saved in a compressed MP4 format, requiring no further transcoding. This means you can simply copy any video file and open it in any media player that supports MP4, which includes virtually all players.

Video Retention Settings
In the general settings, you can also define the maximum retention period for video recordings in days. After this period, files will be automatically deleted.

IP Camera Configuration

The IP camera settings are divided into several sections:
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Device – General IP Camera Settings

This section allows you to input the camera’s name and the RTSP or HTTP stream address.
“Display the video stream on the main form”: Specifies whether the camera’s video stream should be displayed on the main interface.
For example, on one computer, you can record video without viewing it, while on another, you can only view the video without saving it to the hard drive. If you use a low-performance computer for viewing only, it is recommended to use a secondary stream with a lower resolution.
Advanced Options:
Here, you can configure automatic reconnection to the camera after a set number of seconds.
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Recording – IP Camera Recording

This section allows you to configure continuous recording settings for creating a video archive.
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Advanced Options:
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For time-lapse recording, you can set the number of frames per minute. The default is 2 frames per second. Time-lapse recording significantly reduces disk space usage. The fewer frames per minute you record, the less disk space is required.
Parallel Recording of Events: Continuous or time-lapse recording does not restrict you from recording events simultaneously. For instance, when motion is detected, you can have a high-quality video recording with a high FPS while also capturing a low-motion time-lapse recording.
To save disk space, all streams are automatically transcoded and saved in compressed MP4 format. This recording process requires a certain level of CPU/GPU load, unlike saving to an AVI file.

Detection – Motion Detection

If you need video surveillance in areas with minimal movement, it makes sense to use motion detection. For example, this could include an elevator lobby, an office during off-hours, or a home or apartment in your absence. In such cases, continuous recording of an empty space is unnecessary. However, if you have installed surveillance in a shopping mall or on a busy street, continuous recording is recommended to reduce CPU load. It’s important to understand that both detection and recording place a certain load on the processor and hard drive. For systems with a large number of cameras, it is essential to pre-calculate the computer and network configuration to ensure sufficient resources for your requirements.

Sensitivity Settings
The sensitivity of the motion detector is configured in Advanced Options.
Sensitivity can range from 0 to 1:
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You can also define specific areas for motion detection within this configuration.

Motion-Triggered Recording
When the motion detector is triggered, recording will begin for a specified duration. By default, this is set to 15 seconds, but you can adjust this parameter in Advanced Options. All recorded events can be reviewed in the Events section.

Detection – Object Detection

If you have enabled motion detection on the previous tab, you can also use object detection powered by computer vision.
On this tab, select the option “Use object detection”.
Object detection is triggered when motion is detected. By default, the interval for object detection is set to 300 milliseconds (Advanced Options).
This means that frames for object detection will be processed every 300 milliseconds.

Object detection places a load on the CPU, so it is not recommended to set this interval below 150 milliseconds. The shorter the interval, the higher the processor load. This feature is only supported on 64-bit computers.

Enable Face Recognition
Enable this option to use face recognition.
Face recognition can be used independently of object detection.
This feature requires a computer with sufficient computational power and is only supported on 64-bit systems.

Enable License Plate Recognition
Enable this option to automatically detect vehicle license plates.
License plate recognition can be used together with or separately from object detection.
This feature also requires a computer with sufficient computational power and is only supported on 64-bit systems.

Enable Smoke and Fire Detection
Enable this option for automatic detection of smoke and fire in the frame.
It is recommended to use smoke and fire detection separately from other options.
This feature requires a computer with sufficient computational power and is only supported on 64-bit systems.Shorten with AI

Cloud Storage and Online Camera Viewing via the Internet

SmartVision allows you to view your cameras with an RTSP stream online without a dedicated IP address and without port forwarding.
To do this, you need to enable 3 options:
In the general settings, enter your email and password at cloud service, and in the camera settings, select the option “Stream camera online to cloud server.”
To record events to the cloud server, enable the option “Upload Events to Cloud Server.”
It is also recommended to enable “Upload events to the server only in case of object detection” to reduce false triggers.

You can then use the mobile app or the mobile version of the website for online camera and event viewing.

Advanced – Additional Object Detection Settings

This tab configures probabilities for identifying specific types of objects and the number of object detections with a given probability.

Object detection in the frame occurs based on these parameters.

Here you set the detection probabilities and the number of repetitions in the frame for the following objects/subjects:
person, car, bus, bicycle, cat, dog, bird.

It is recommended not to change these settings.

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List of Surveillance Cameras

The second button on the main form calls up the list of cameras connected to the SmartVision CCTV software.

The camera list form also contains a toolbar with buttons.

The buttons allow you to move cameras up and down, thus changing their position on the main program form.

You can also edit or delete unnecessary cameras.

Surveillance Events

The first button on the main form is Events.

Here you will see all motion detector activations, as well as object detection of faces and car license plates, smoke and fire detector triggers.

You can also apply filters and find the events you need through the search form (the very first button on the form).

The events form also shows the status of file uploads to the cloud server if video transmission to the server is set up for the selected camera.

On this form, you can also view the video of the recorded event. All uploads to the server are done securely with encryption.

Face Recognition Database

You can use photographs to train the neural network and create a face database for online recognition.

Manual training for a single face takes about 30 seconds.

The system also allows you to automatically create a face database based on video streams from surveillance cameras.
To do this, the system needs to receive 5 images of the same face.

Adding new faces for recognition to the database

To add a new face to the database, enter the person’s name and click Add.

Then select at least 5 photographs and save the result for processing. Click Save & Update.

Wait for the system’s training process to complete.

The database does not store the actual photographs but their “digital weights” necessary for recognition by the neural network.

When face recognition is enabled, new faces will automatically be added to the database during the processing of video streams from IP cameras.

How many cameras can the system handle?

Currently, the program has a limit of 16 cameras. However, you can install the program on multiple computers for different cameras and connect them all to a single account in our cloud service.

For online camera viewing, a powerful computer is not required. You can even use an old 32-bit computer. For face recognition, license plate recognition, and object detection, you should select the computer/server’s power based on the number and resolution of your cameras.

It is recommended to use Windows 10 or higher for this purpose. Resource consumption also depends heavily on the model of the IP camera, FPS, and resolution. The CPU load for cameras with approximately the same specifications can vary greatly between different manufacturers. Therefore, there is no one-size-fits-all solution. The optimal load can be determined experimentally based on the tasks being solved and the camera parameters.

The advantage of our system is that it is versatile and can work with cameras from various manufacturers, including very budget-friendly and unstable models. We constantly optimize the program to reduce CPU/GPU load, so keep an eye out for new versions.Shorten with AI

SmartVision User’s Video guide

If you want to control a Roku streaming player, Roku Streaming Stick®, Roku audio device, or a Roku TV™ with your phone or tablet, learn how to install the Roku mobile app.

What mobile devices work with the smart home app?

The Roku Smart Home app for iOS is compatible with Apple devices running iOS version 14.0 or higher. Visit the App Store® on your Apple device (iPhone, iPad, iPod Touch) or visit the online App Store to download the Roku Smart Home mobile app for iOS.

The Roku Smart Home app for Android is compatible with Android devices running Android version 7.0 or higher. Visit the Google Play™ store on your Android device or visit the online Google Play store to download the Roku Smart Home mobile app for Android.

What can I do with the smart home app?

After each Roku Smart Home device is set up and added to the Roku Smart Home app, you can access it from the Home screen and:

If the app is unable to find your smart camera, doorbell, bulb, plug, light strip, home monitoring accessory get help connecting a Roku Smart Home device.

How to fix Roku Smart Home device offline issues

Your Roku® Smart Home devices are set up, controlled, and configured through the Roku Smart Home mobile app. If the app cannot communicate with a device for some reason, you may be unable to access certain features that can be managed or controlled using the app, e.g., adjust settings on your smart bulb, view a live video stream on your camera, change home monitoring modes, and control your outdoor plug.

You may see a cloud icon with a line through it  or an error message, “Device is offline (error code 90)”.

This article provides instructions for refreshing your device, checking if your device is powered on, fixing connectivity issues, and advanced troubleshooting steps.

How to refresh the connection to your smart home device

If you get an “offline” error when trying to view your smart home camera or doorbell live stream, tap the Refresh  icon.

Restart the app

Restart the smart home app on your mobile device using the following instructions.

How to check if your smart home device is powered on

If you discover one of your smart home devices is offline, first make sure it is powered on. Some smart home devices have a status light to help determine if your device is on. Learn how to find the status light on your device and what the status light means.

If the status light is ON, continue to the next section and use the suggested steps to get your device back online. If the status light is OFF, try troubleshooting power issues with either your cameras and doorbells, or bulbs and light strips.

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to physically restart your smart home device.

Restart your smart camera

Find the instructions applicable to your specific Roku smart home camera from the list below:

Roku Indoor/Outdoor Wired Camera SE.

Roku Outdoor Camera SE

Roku Floodlight Camera SE

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

Wireless doorbell installation:

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

How to fix connectivity issues

Connectivity issues can be caused by internet outages, weak signals, and out of date software.

Troubleshoot your internet connection

If your smart home device uses a wired Ethernet connection, verify the Ethernet cable is firmly connected.

If your smart home device connects to your wireless network, check the Wi-Fi connection using the suggestions below.

• Check your internet connection. Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails, check with your internet service provider (ISP) to inquire about an outage, or contact them directly. If they are not aware of an outage, try restarting and then resetting your Wi-Fi router* and modem.

• Test your Wi-Fi range. Use the following steps to check your smart home device’s signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.

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1.Tap Home  from the navigation bar

2.Select your device

3.Tap Settings  in the corner

4.Select Device info

5.Check the three bars  to see signal quality

• Update Wi-Fi settings. If you recently moved, upgraded any network equipment, or changed the network name and/or password, you likely need to update the Wi-Fi settings for your smart home device.

Check the app for updates

Make sure the app is running the latest version by visiting your app store.

Advanced troubleshooting steps

If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.

Set up your device again

You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1.Open the Home  screen

2.Tap the plus sign  from the navigation bar

3.Select Add device

4.Select your device category and then select a device

5.Follow the on-screen instructions

If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.

Reset your device

If setting up your smart home device again did not resolve the issue, you can factory reset it and then set it up again. This should be a last resort for troubleshooting purposes since it removes all preferences and settings. For help, learn how to reset your smart home device.

If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.

1.Open the Home screen

2.Select your device

3.Tap Settings 

4.Scroll to the bottom of the page and tap Delete device

After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.

*A note on terminology:

To access your network and ultimately the internet, you will typically connect to a device called a router but it may also be referred to as a wireless router, wireless access point, home gateway or cable modem. In some cases, your internet service provider (ISP) may have provided you with a single integrated device that includes a cable modem and a router, or you may have purchased a stand-alone router from a company such as Linksys, NETGEAR, ASUS, Belkin or D-Link.

In this article, the term router is used as a generic term to refer to the network device that your Roku device must connect to access the internet. For more information refer to the documentation provided by your ISP or router manufacturer.

Why is my Roku Smart Home device not connecting to the app during setup?

You will need to connect your Roku® Smart Home device to the internet during the initial set up process. All smart home devices support a 2.4 GHz Wi-Fi® connection and some devices, such as the Roku Home Monitoring System SE, also support a wired Ethernet connection. The Roku Smart Home mobile app shares settings from your phone or tablet over a secure wireless connection. To help make the initial connection, some Roku Smart Home devices need to scan a QR code generated by the mobile app while others use Bluetooth®.

You may see an error like “Connection failed”, “Hub not found”, “No lights found”, or “No plugs found” in the mobile app.

This article describes provides instructions for fixing connection issues.

How to fix the connection

Before you look at the suggestions below, check that your smart home camera, home monitoring hub, doorbell, bulb, plug, or light strip is powered on and if the device has a status light, check that it is working as described in the smart home app. If the status light does not match the description in the app, the smart home device cannot be connected.

Additional troubleshooting steps

If the troubleshooting tips above did not help and the smart home app is still unable to find your smart home device, try the following suggestions.

Restart the smart home app

Restart the app by doing one of the following:

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to restart your smart home device in the Roku Smart Home mobile app. If your device does not have a restart option in the app, alternate instructions are also provided.

Restart your smart camera

Use the following steps to restart your smart home camera in the app.

1.Tap Home  from the navigation bar

2.Select your device

3.Tap Settings  in the corner

4.Scroll down and tap Restart or Restart Camera

If you are restarting a Roku Outdoor Camera SE, use the following steps instead:

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

Wireless doorbell installation:

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

*A note on terminology:

To access your network and ultimately the internet, you will typically connect to a device called a router but it may also be referred to as a wireless router, wireless access point, home gateway or cable modem. In some cases, your internet service provider (ISP) may have provided you with a single integrated device that includes a cable modem and a router, or you may have purchased a stand-alone router from a company such as Linksys, NETGEAR, ASUS, Belkin or D-Link. In this article, the term router is used as a generic term to refer to the network device that your Roku device must connect to access the internet. For more information refer to the documentation provided by your ISP or router manufacturer.

Why can I not change device settings in the Roku Smart Home app?

All of the settings on your Roku® Smart Home device are controlled in the Roku Smart Home mobile app. Issues updating your settings can be caused by problems with your smart home device or your mobile device. This article will help guide you through troubleshooting both devices.

How to change smart home settings

Many features of the Roku Smart Home devices, such as rules, event recordings, and detection settings, are managed in the Settings menu. Additional articles about different settings can be found under the Roku Smart Home category.

You can make changes to your device Settings in the app with the following steps:

1.Tap Home  from the navigation bar

2.Select your device

3.Tap Settings  in the corner

4.Make your changes

5.Tap the Back arrow to return to the device

After making changes, tap Settings  again and check to verify your settings were saved.

How to troubleshoot your smart home device

Use the following steps to check that your smart home device is powered on, connected to the internet, and up to date.

Check that your device is powered on

If you cannot control your smart home device in the smart home app, check if the device is powered on. All smart home devices, except the Roku Smart Bulb SE (Color) and Roku Smart Bulb SE (White), have a status light. If the status light is off, your device is powered off.

If the device is OFF, refer to the other articles on troubleshooting power issues with cameras and doorbells, or bulbs and light strips. If the device is ON, continue for instructions on troubleshooting an offline device.

Check that your device is online

Roku Smart Home devices are set up, controlled, and configured through the Roku Smart Home app. If the app cannot communicate with a device for some reason, you may not be able to adjust settings on your smart bulb, view a live video stream on your camera, or control your outdoor plug.

If your smart home device is offline or you receive error message “Device is offline (error code 90)”, refer to the other article for troubleshooting connection issues.

Check your device for software updates

You can use the smart home app to manually check for a software update on a specific smart home camera, video doorbell, plug, bulb, or light strip, or you can check all your smart home devices at once. Learn how to update your device software.

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to restart your smart home device in the Roku Smart Home mobile app. If your device does not have a restart option in the app, alternate instructions are also provided.

Restart your smart camera

Use the following steps to restart your smart home camera in the app.

1.Tap Home  from the navigation bar

2.Select your device

3.Tap Settings  in the corner

4.Scroll down and tap Restart or Restart Camera

If you are restarting a Roku Outdoor Camera SE, use the following steps instead:

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

Wireless doorbell installation:

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

How to troubleshoot your mobile device

After ruling out issues with your smart home device, it is time to troubleshoot the mobile device you are using to change settings. A low quality internet connection, low power mode, or out of date app on your mobile device can all contribute to issues saving settings.

Check your mobile device connection

Your mobile device does not need to be on the same Wi-Fi® network as your smart home device to change settings, but both devices need to be connected to the internet and able to reach the Roku cloud. Connect your mobile device to another Wi-Fi network, if available, or turn off your Wi-Fi connection and use mobile data, if you have service, and try to change settings.

Check your mobile device power mode

If your mobile device is in battery saver, low power, or power saving mode this might restrict your wireless settings and cause issues pushing updates to your smart home device.

Refer to the Apple or Google support websites for assistance checking the power mode on your mobile device.

Check the smart home app for updates

Make sure the app is running the latest version by visiting the appropriate app store.

Use another mobile device

If you have another smartphone or tablet available, try using the Roku smart home app on that device to change your settings.

Advanced troubleshooting steps

If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.

Set up your device again

You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1.Open the Home  screen

2.Tap the plus sign  from the navigation bar

3.Select Add device

4.Select your device category and then select a device

5.Follow the on-screen instructions

If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.

Reset your device

If setting up your smart home device again did not resolve the issue, you can factory reset it and then set it up again. This should be a last resort for troubleshooting purposes since it removes all preferences and settings. For help, learn how to reset your smart home device.

If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.

1.Open the Home screen

2.Select your device

3.Tap Settings 

4.Scroll to the bottom of the page and tap Delete device

After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.

How to fix error “The app isn’t compatible with your device” in the Roku Smart Home mobile app

If you receive error “The app isn’t compatible with your device” in the Roku Smart Home mobile app, the app may not work because your phone or tablet is jailbroken, rooted, or running uncertified software.

This article provides troubleshooting instructions for Roku Smart Home app compatibility issues on Google Android™ and Apple iOS® phones and tablets.

How to fix Roku Smart Home app compatibility issues

Review the troubleshooting tips below to fix app compatibility issues on your Android or iOS device.

App compatibility issues on Android

If your Android phone or tablet is rooted, running uncertified software, or not Play Protect certified then it may not be compatible with the Roku Smart Home mobile app. Refer to the Google Play Help article for instructions on how to check your Play Protect certification status.

If your device is not Play Protect certified or you are using an older device that does not have the option to check certification status, get further help from Google Android support or the Android Help Community.

App compatibility issues on iOS

The Roku Smart Home mobile app requires iOS 14.0 or newer. If your iOS phone or tablet is running an older version or jailbroken, it may not be compatible with Roku Smart Home mobile app. Contact Apple support for further advice and guidance.

How to unlink a Roku Smart Home device from your Roku account

Unlinking a Roku® Smart Home device in the Roku Smart Home mobile app is the preferred way to remove a smart home device from your Roku account. After unlinking your smart home device, you can also perform a factory reset to restore the device to factory default settings and ensure all data is erased. Unlinking your smart home device without performing a factory reset may leave Wi-Fi® data on the device until it is linked to a new account. If a factory reset was already performed, you can still follow the steps in this article to remove the smart home device from your account.

For help with Roku streaming devices, learn how to remove a streaming device from your Roku account.

Unlink your smart home device

You can unlink your smart home device in the Roku Smart Home mobile app from either the Home screen or your device’s Settings screen. Once your smart home device is unlinked from your Roku account, you can perform a factory reset.

Unlink on the Home screen

Use the following instructions to unlink your smart home device from the Home screen.

1.On the Home screen, tap the Pencil 

2.Select Edit Devices

3.Tap Minus  next to the device you want to remove

4.Tap Delete to confirm your selection

Unlink on the Settings screen

Use the following instructions to unlink your smart home device from the device’s Settings screen.

1.On the Home screen, select your smart home device

2.Tap Settings 

3.Scroll down and tap Delete device

4.Tap Delete or Yes to confirm your selection

How to manage, enable, or disable Roku Smart Home notifications

Your Roku® Smart Home camera or doorbell automatically notifies you through the Roku Smart Home app when sound or motion is detected. When you set up your Roku Smart Home camera or video doorbell for the first time, Roku gives you a 14-day free trial of a Roku Smart Home Subscription. During your trial, take advantage of smart detection and see how it intelligently differentiates between people, packages, pets, and cars when motion is detected. Customers who select to only be notified when a person is detected see about a 70% decrease in notifications.

If your home is crowded for a family gathering or there is loud construction on your street, you may receive more notifications than you would like. This article explains what to do to reduce unwanted notifications.

Choose the right location

Proper placement of your device reduces how many notifications you receive.

Adjust detection settings

If you are getting too many unwanted notifications, follow the tips below to reduce your number of notifications.

Adjust detection settings

Lower the motion and sound detection sensitivity of your device to reduce notifications.

1.Open your device from the Home screen and tap Settings  in the top-right corner

2.Select Detection settings

3.Lower your Motion Detection Sensitivity and Sound Detection Sensitivity by moving the slider to the left

Set detection zone

A detection zone allows you to create a specific area where you want your device to detect motion. Any motion events outside of this area are ignored.

1.Open your device from the Home screen and tap Settings  in the top-right corner

2.Select Detection settings

3.Tap Detection zone

4.Touch and drag your finger on the grid space to create a detection zone

Adjust notification settings

Turn off motion or sound notifications

Choose to not be notified if motion or sound is detected. If you live in a noisy area, you may want to only receive notifications if motion is detected. Your Roku Outdoor Camera SE and Roku Video Doorbell SE only offers notifications when sound is detected.

1.Open your device from the Home screen and tap Settings  in the top-right corner

2.Select Notifications

3.Toggle Motion events or Sound events to the left to turn off motion or sound notifications

Turn off all notifications

To turn off all notifications for your camera or doorbell, follow the steps below.

1.Open your device from the Home screen and tap Settings  in the top-right corner

2.Select Notifications

3.Toggle Send notifications to the left to turn off all notifications

Adjust settings on your TV

Learn how to manage notification settings in the Roku Cameras App if you want to change the smart home notifications you receive on your TV.

Purchase a smart home subscription

As a part of a Roku Smart Home Subscription, you get smart detection, which specifically notifies you if people, packages, pets, and cars are detected moving. Smart detection lets you reduce your notifications giving you a better idea of what is happening in and around your home when motion is detected. Without a subscription, you get notifications for any motion or sound event, but with smart detection, you can pick and choose exactly what motion events to be notified about. Only get notified when you want to keep an eye on your pet or when you want to see if a package arrived.

How to enable two-factor verification on the Roku Smart Home app

Two-step verification is a feature available in the Roku® Smart Home app that adds an extra layer of security to protect your account and smart home devices from unauthorized access. You will be prompted to provide a one-time use verification code each time you sign in to the smart home app. You can receive the code through SMS text.

What is two-step verification?

Two-step verification, also known as two-factor authentication (2FA) or multi-factor authentication (MFA), is a method of securing your account with a one-time use verification code. If two-step verification is enabled on your account, you must complete the verification each time you sign in to the smart home app. The code is sent to your verified phone number and is only valid for ten minutes. You can only have one verification phone number on your account and it must be a U.S. number.

How to enable two-step verification

You will be prompted to enable two-step verification when you create an account in the Roku Smart Home app or the first time you sign in with an existing Roku account that does not have it enabled.

How to change two-step verification settings

If you want to use a different phone number, you must turn off two-step verification and then re-enable it using the new number.

Use the following steps to turn off two-step verification while signed in to the app.

You will then be prompted by the app to add a new phone number for two-step verification.

How to recover an account

For security purposes, Roku is unable to make modifications to your two-step verification settings. If you lose access to your verification phone number, you can use your email address for two-step verification. If you do not know your password, you can perform a password reset.

Perform the following steps to recover your account.

Once you are signed in to your smart home account, follow the steps in the “How to change two-step verification settings” section.

If you do not have access to your verification phone number and email address, you will need to factory reset your devices and create a new account.

Troubleshooting two-step verification

If you are experiencing issues completing the two-step verification prompt, try the following troubleshooting steps.

Product Information

Specifications

Product Usage Instructions

Client Downloading
Please follow the steps below to download and install the v720 app:

Add Device
To add the device to the v720 app, follow these steps:

Note: Ensure proper network connection and device functionality during the binding process.

v720 Mini Camera Setup Guide

AP Mode
To connect in AP mode, follow these steps:

Matters Needing Attention

Warning: This device complies with FCC Part 15 rules. Please ensure no harmful interference is caused.

RF Exposure Statement: Maintain a minimum distance of 20cm between the device and your body for compliance with FCC RF Exposure guidelines.

FAQ

Thank you for purchasing this product. Please read this manual carefully before using it and keep it in a safe place.

Client downloading

Please scan the lower QR code, download and install the “v720”app, or search for “V720” in the mobile phone application store to download and  install.

Add device

AP mode

Matters needing attention

Warning:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

NOTE: This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter

RF Exposure Statement
To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance of 20cm the radiator your body. This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter..

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General Questions about Kasa Cam Outdoor

For all Kasa Cam’s basic information, please click here for details.

Below are some general questions about Kasa Cam Outdoor only.

Q1: How should I clean the surface of the Kasa Cam Outdoor?

You can clean dirt off your Kasa Cam Outdoor using a damp washcloth and wiping the edges off. We recommend caution when wiping the face of the camera so that you do not scratch the lens.

Q2: Do I need a hub for the Kasa Cam Outdoor?

Some Kasa Cam Outdoors are hub free and designed to work straight out of the box with your existing wireless network. All you need to get started is a safe and covered outlet for you to plug the camera AC adapter into, for example, KC200.

While some must work with a Kasa Hub and users will need to add the Hub first on Kasa APP, for example, KC300.

Q3: How far can I place the Kasa Cam Outdoor from my Wi-Fi router?

The average range of Kasa Cam Outdoor cameras can be 25-50 feet away from the router. This range varies based on your router model, home type and wireless interference. You can test your camera’s signal strength from the device settings menu from within the app.

Q4: Is Kasa Cam Outdoor battery powered?

Only KC300S2 and KC310S2 support battery-powered, the other Kasa Cam Outdoor can only be powered by being plugged into an electrical outlet.

Q5: Is KC200 completely wire free?

The kasa cameras are not completely wire free, as long as you need to power them on with the provided power cord.

However, kasa cameras are wirelessly connected to your Wi-Fi network after successfully setting them up.

Q6: Is there an extension cable for KC200?

We do have the extension cable for KC200, and its model is KA200E. Please click here for more details.

Q7: How do I turn my Kasa Cam Outdoor Siren on/off?

From the live view screen, tap the siren icon to be taken to the siren on/off button. Tap once to trigger the siren, tap again to disarm it.

Q8: What can I do if bugs are triggering my Kasa Cam Outdoor?

If your Kasa Cam Outdoor is placed in an area where dust or bugs are a problem, you can change the minimum motion duration setting. You can configure the minimum motion duration found in the Privacy and Sensitivity tab of your camera setting. Refer to the question “How can I reduce the number of false alerts I receive from my Kasa Cam Outdoor?”

Questions Regarding Kasa Care Subscriptions

Q1:  Do I have to purchase Kasa Care individually for each of my cameras?

Kasa Care services have Plus and Premium plans.

If you subscribe to the Plus plan, you need to subscribe to the Kasa Care service for each camera individually.

The Premium plan applies to per Kasa account. After you subscribe to the Premium plan, up to 10 cameras bound to the Kasa account can enjoy the Premium plan.

Please see FAQ-1962 for details on plans and pricing.

Q2:  When will my Kasa Care subscription start and when will I be billed?

Your Kasa Care subscription starts on the day after your set up the camera successfully. You can select to use the free plan or purchase a monthly/yearly subscription. You will be billed on the same day when your monthly/yearly subscription is activated.

Subscriptions automatically renew, and users can cancel the plan before the next bill date to avoid being billed for the next cycle.

Note: With a free plan you’ll only have access to your last 12 hours or 2 days of video history depending on the Kasa Cam’s model number. You may opt-out by Canceling the paid plan before your trial ends.

Q3:  How do I change my Kasa Care payment information?

You will be able to change your payment information at any time through the Kasa app. Launch the Kasa app, click on the “ME” icon at the lower right corner of your screen, go to Kasa Care, and then click on Payment to change your payment information.

Kasa Care only allows for one payment card on file at a time.  Notifications of transactions, subscription and payment issues will be sent via email.

Q4:  Can I change my billing cycle?

Yes, you change your billing cycle for each Kasa account. When changing from an annual to a monthly plan we will refund you for the remaining unused days of Kasa Care.

You can change your billing cycle by selecting Kasa Care from the side bar, canceling your current subscription and creating a new subscription.

Q5:  How do Kasa Care subscription renewals work?

Your Kasa Care subscriptions will automatically renew at the end of the billing cycle unless you choose to cancel the service.

General Questions about Kasa Care

We released the new Kasa Care service in 2020. For detailed information about the new Kasa Care service, please refer to What is Kasa Care.

Here is what you might want to know about the new Kasa Care service.

Information related to the free trial

Q1: Is there a free trial for the Kasa Care plan?

With the new Kasa Care service, every Kasa account is eligible to sign up for a free trial for the new Kasa Care plan once.

To view the Kasa Care plan, From the Kasa APP > Tap’Me’ on the bottom> Select Kasa Care

Q2: Can I get a free trial for the new Kasa Care if I already had a free trial of the legacy Kasa Care plan?

Yes! Every Kasa account is eligible for a one-time free trial of the new Kasa Care services.

Q3: How many free trials can I have for the Kasa Care plan?

Each Kasa account is eligible to sign up for a free trial once.

Q4: Can I cancel a free trial?

Yes. You can cancel a free trial at any time from the Kasa app. Do note, however, that your account will not be eligible for another free trial after the cancellation.

Information related to User Migration

Q5: How to migrate from the legacy Kasa Care plans to the new Kasa Care plans

If you have active legacy Kasa Care subscriptions for your Kasa Cameras, you can migrate to the new Kasa Care plan on your Kasa app. To view your options, open the sidebar by tapping the “≡” button in the upper left corner of the Kasa app and select Kasa Care.

To migrate and upgrade, please click on “Upgrade to New Plans” and you will be taken to the new Kasa Care ‘Select Services’ screen. You could just follow the subscription instructions to finish the migration. All legacy Kasa Care subscriptions will be terminated, and the prorated refund will be issued to your credit or debit card on file.

You can also cancel your existing subscription first and subscribe to a new Kasa Care plan later. Upon cancellation, all legacy Kasa Care subscriptions will be terminated, and the prorated refund will be issued to your credit or debit card on file.

Please note that once you’ve completed all the steps of “Upgrade to New Plans” or “Cancel Subscription,” you cannot purchase the legacy Kasa Care plans again.

Migration is one way and cannot be undone.

Please contact TP-Link support if you see a message reporting that “This subscription cannot be refunded” while migrating to the new Kasa Care plan.

Q6: Do I still have access to the legacy Kasa Care’s free features after I cancel my legacy service?

First, you will be refunded when you cancel the legacy Kasa Care Plans. After cancellation, your Kasa Cameras will automatically revert to the legacy Kasa Care’s free features:

· KC100 and KC110 will still have 12 hours of free cloud storage for 2 years from the original setup date.

· KC120 and KC200 will still have 48 hours of free cloud storage for 2 years from the original setup date.

· KC300 will still have 48 hours of free cloud storage for 1 year from the original setup date.

· KC310 will still have 12 hours of free cloud storage for 1 year from the original setup date.

Depending on the camera, you will have one or two years of free cloud storage.

Any paid subscriptions will not pause the countdown clock on your free storage.

Please note that once you’ve canceled a legacy Kasa Care plan or migrated to a new Kasa Care plan, you cannot subscribe to the legacy Kasa Care plans again.

Q7: Can I keep my existing legacy Kasa Care plan for my Kasa Camera?

Yes. You can keep your existing legacy Kasa Care plan. However, if you cancel or make changes to your plan, you will not be able to return to the legacy plan. You can switch to a new Kasa Care plan anytime from the Kasa app.

Q8: Can I alter my legacy Kasa Care plan?

You cannot make other changes to your legacy Kasa Care subscriptions.

You can cancel your legacy Kasa Care plan or migrate to a new Kasa Care plan at any time.

Plan cancellation and change

Q9: Can I cancel or change my Kasa Care subscription?

Yes. Your Kasa Care plan cancellation/change will take effect immediately. All video history outside of the new plan limits will be erased and cannot be recovered.

Either a prorated refund or a prorated credit will be issued accordingly.

If you still have one or more cameras in your Kasa Care subscription, you’ll get a prorated credit applied to your next bill.

Note: Your Kasa Care subscription can either be billed monthly or annually. You can found the current billing cycle (next invoice date) by tapping on the Kasa Care in the sidebar of the Kasa app.

If you wish to change your billing cycle, you may tap on the Kasa Care in the sidebar, canceling the current subscription and create a new one.

Refund Policy Summary Table

Other Questions

Q10: Can I add more than 10 cameras to one premium plan subscription?

No. The maximum number of cameras under one Premium Plan subscription is 10. If you want to enable Kasa Care service for more than 10 cameras, you can sign up for another Kasa account or change all cameras to Plus Plan. Plus Plan subscriptions are per camera and there is no maximum camera limit.

Q11: Can I subscribe to both Plus and Premium Plans at the same time for one Kasa account?

No. Only one subscription type is allowed per Kasa account.

Q12: Does my Kasa camera still have a free cloud recording?

When you register for a Kasa Cam, you can enjoy the free Kasa Care service depending on the model number of the camera.

With the free service, you will have access to 12 hours or 2 days of video history for the Kasa cameras.

Note： The other cameras don’t have free cloud recording except the models listed below.

Note: The 2-year/1-year free plan begins after the camera is set up successfully.

Q13: Does my Kasa camera still have a free plan if I cancel my subscription plans?

Yes! You always have the Free Plan for the Kasa camera. When you cancel the paid plan, the camera will go back to the free plan with 12 hours or 2 days of video history. Please note the free plan starts timing after the camera is set up successfully. The free plan will be unavailable only when it expires.

Q14: Can I Retrieve a clip that shows “No longer available”?

No, there is no way to retrieve these clips. Some users may want to see clips labeled “no longer available” in the Kasa app. These clips are not available since they are not stored on our server anymore.

You cannot retrieve these clips by subscribing to a Kasa Care plan, either.

Q15: Why can’t I use the manual recording feature on KC105 or KC115?

If you cannot see the manual recoding button on the live view page of the camera, it is likely that you have not subscribed to the Kasa Care Plan, thus there is no free cloud recording for the KC105 or KC115.

After the subscription, you will see the recording button and use the manual recording feature, the clip recorded will be saved to the activity center.

Q16: What’s the difference between a free plan and a free trial?

The free plan refers to 2-day or 12-hour Free cloud storage accompanied by the camera itself (depending on the model no. of the camera), which you can enjoy without subscribing to Kasa Care. The old models of Kasa Cameras, including KC100, KC110, KC120, KC200, KC300, and KC310 have this feature, while the new models that support SD cards do not have the free plan (free cloud storage).

Free Trial is a trial for a limited period when users subscribe to a paid Kasa Care.

The current offer is a 30-day free trial. This probation period may be changed at any time. We have not guaranteed the length of a free trial.

Q17: What types of cards are supported for payment?

We currently support Visa, Maestro, Mastercard and American Express for payment.

All four brands are supported for payment, including credit and debit cards for these brands.

Cancel or Downgrade Kasa Care service on Web Portal

If you made the subscriptions from the Kasa Care Web portal or in the old Kasa app (versions before Dec 2022), you can downgrade or cancel the service on Web portal , this article will introduce some points for attention.

If you made the subscriptions in the Kasa APP app (after Dec 2022 app update) please refer to this FAQKasa Care Cancellation and Refund

Q1: If I cancel Kasa Care, will it terminate immediately?

A: Yes, when you choose to cancel the subscription, the Kasa Care plan and service will stop immediately.

Q2: Can I receive refund after cancelling?

A: After cancelling the service, you’ll be issued either a prorated refund or a prorated credit. If you’ve cancelled your Kasa Care subscription, you’ll get a prorated refund. If you still have one or more cameras in your Kasa Care subscription, you’ll get a prorated credit applied to your next bill.

Q3: Can I view cloud video clips after cancelling?

A: No, all video history outside of the new plan limits will be erased and cannot be recovered. But you can also watch the clips which are no more than 30 days.

Q4: How can I cancel the Kasa Care service?

A: Log in to the Kasa Care official website https://kasa.tplinkra.com/ , and then choose the Kasa Care subscription and Tap on Cancel Subscription, reconfirm if you want to unsubscribe, and click REMOVE, the service will be cancelled immediately.

Q5: Could I downgrade my previous plan?

A: Yes, log in to the Kasa Care official website, and then subscribe to the new service you want to downgrade, then you will switch to the new service.

The Refund Policy Summary Table from website as below:

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How can I buy a Kasa Care subscription for my camera

You can subscribe to the Kasa Care plan from the Kasa app or from the Kasa Care web portal.

This FAQ will guide you step-by-step to make a new subscription.

From the Kasa App (IOS)

1. To subscribe to a new Kasa Care plan, open Kasa APP, and access Me-> Kasa Care.

2. Click “Add Plan” to add the new Kasa Care service.

3. Choose the service you want to buy and click Subscribe.

4. Pay for it from APP Store.

5. Select the camera you want to add to the plan, the camera selected will be applied Kasa Care features after the subscription. If you do not see your camera in the list, please make sure it has the latest firmware and have internet access.

From the Kasa Care Web Portal or Andriod

1. If you use web portal, login the Kasa Care website(https://kasa.tplinkra.com) with your TP-Link ID;

If you use Android APP, open your Kasa APP and access Me->Kasa Care.

2. Click Add Service and choose the Kasa Care plan you want to use.

3.Select the cameras you want to add in the plan.

4.Choose the Billing Cycle you prefer, yearly or monthly.

5. Add your credit card info and pay for it.

If you need any help with Kasa Care, contact TP-Link technical support .Please try to provide the following information for us to better help with your case:

1.Your TP-Link ID

2.A screenshot of Error or a screenshot of Kasa Care payment record with Order ID.

If you need further assistance contact TP-Link Customer Support here.

What are activity notifications?

Kasa Cam utilizes your smartphone’s push notification feature to alert you of activity. When your camera detects any activity (sound and/or motion based on your camera settings), it will send a push notification to your mobile device. Tapping on the notification will take you to “Activity” tab in your Kasa app. From there you can view a video recording of the activity.

Step 1: Example of push notification

How do I turn on or off activity notifications on my mobile device?

Kasa Cam utilizes the push notification of your smart phone to inform you of detected activities by the camera. This feature can be turned on during or after the installation process. This guide will show you both.

During installation:

While going through the setup process, the app will remind you to enable the notification feature. If you tap “I don’t want to be notified, then you may need to turn on this feature manually after the installation process.

After installation:

Method 1:

1: Open your Kasa app, tap the “three lines icon” on the top left corner, and then click on “Settings”.

2: Tap “Notifications”, click on the camera which you want to enable notification function. Here we take KC120 as an example.

3: Enable “Activity Notifications”, if you select “Always” in the page, you will receive notifications all the time. If you select “Custom Time”, you can custom a time period when you will receive the notifications.

Note: If your enable “Automatically Limit Notifications”, Kasa app will limit the frequency of notifications you receive to no more than one notification per five minutes regardless of activity.

Method 2:

Here we take KC120 as an example.

1. Click on KC120, then click on the “three lines icon” on the top right corner, go to the Device Settings page.

2. Click on “Notifications”.

3. Enable “Activity Notifications”, and then select “Always” or “Custom Time” as your desire.

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What is Kasa Care?

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Kasa Care is a cloud-based service that allows users to view and download activity recordings from a Kasa Cam.

When you purchase a Kasa Cam, you can subscribe to our advanced plan to enjoy our Kasa Care cloud service.

Your Camera’s activity recordings are stored on the cloud and associated with your Kasa account. You can review, download, and share these recordings within certain days in the activity center on your Kasa app.

You could choose either Plus Plan or Premium Plan for your account.

The subscription is associated with the account, you can add cameras to the plan or remove cameras from it on Kasa APP.

* 30 days of video history – With 30 days of video history, you can see every event captured by your camera through a clip. The video history includes an activity recording clip, a snapshot of the detected activity, and the time the activity was recorded over the past 30 days

* Video sharing – Just tap the share button and you can quickly post your Kasa Cam clip to your preferred social media platform or share it directly with your friends and family. You can also download Kasa Cam clips to your mobile phone or tablet to keep them for long-stem storage.

* Rich notifications – When your Kasa Cam detects motion or sound, you’ll be alerted with a push notification featuring a snapshot of the detected activity, letting you decide at-a-glance if you need to respond now or later.

* Up to 10 Cameras – Kasa Care Premium represents fantastic value for multi-camera households, giving you access to all paid Kasa Care features for up to 10 cameras; it’s the way to go if you have four or more cameras.

Free cloud recording offering:

When you set up a Kasa Cam, you can enjoy the free Kasa Care service depending on the model number of the camera. With the free service, you will have access to 12 hours or 2 days of video history for the Kasa cameras

To access video history for more than 12 hours or 2 days, you have to upgrade to one of our paid subscription plans.

* Kasa Cameras that support SD card does not have this feature, you need to upgrade to one of our paid subscription plans to use the cloud storage and the features such as “Manual Recording”, “Activity Notifications with Snapshots”

Note: The 2-year/1-year free plan starts timing after the camera is set up successfully.

Do I have to create a Kasa account to be able to use the camera?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Yes, if this is your first Kasa device, you will be asked to create an account when you add your first camera.  A Kasa account will allow you to manage the Kasa Cam and other Kasa devices.  After you create your account you’ll be sent a verification email to complete the registration process.

Step 1:  Tap Create Account

Step 2:  Type in your Email address and set a password

Step 3:  Confirm the email address and tap Continue

Does Kasa Cam have Night Vision?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Yes, Kasa Cam comes equipped with Night Vision. Kasa Cam’s Night Vision will allow you to see what’s happening up to 30 feet in darkness. There might be slight difference in the distance of Night Vision, please click here for more details.

You can access the Night Vision settings through Camera Settings with the following options: Automatic, Off, or Always On.

Step 1: Go to your Camera’s page on the Kasa App and tap on the settings button

Step 2: Tap on Night Vision

Step 3: Choose your night vision option and tap Save.

*Note: If your camera has been placed in front of a window, you may experience some glare from the infrared LEDs used for night vision. You may need to turn off night vision to the reduce the glare. Placing the camera next to a wall’s edge may also affect how night vision works.

Read More : TP-Link VIGI VMS Ultimate Guide

General Questions related to Kasa Smart Cameras

Part 1：Installation Questions

Do I need an account to be able to use a Kasa Smart camera?

Yes, All TP-Link apps and services require the creation or use of a TP-Link ID. This is a universal account that is used to manage and access your TP-Link apps or services. One account can be used across multiple apps or services, so if you use products such as Deco, Kasa or Tapo all you have to do is create one account to access them all. You can refer to FAQ 1961 for more information.

What are the requirements to use the Kasa App?

Please download and update the latest version of the app from Google Play or the App Store. OS requirements may change with future app releases. Check your app store for information on the latest requirements.

Note: Currently, there are no plans to support other operating systems such as Windows, Mac or Linux. Kasa is only available on Android and iOS devices.

What encryption types do Kasa cameras support?

Kasa cameras currently support WEP, WPA/WPA2, and WPA3(some models) encryptions.

Portal, WPA/WPA2-enterprise, and open/unsecured networks are not supported.

Note: Kasa smart devices do support hidden SSIDs.

What bands do Kasa cameras use?

KC120 and KC200 support both 2.4GHz and 5GHz. All of the other Kasa Cameras support 2.4GHz only.

What do the Kasa Camera’s LED colors mean?

How do I mount my Kasa Camera?

Use the provided mounting equipment and follow the in-app guide for mounting your camera.

Part 2：Motion Detection and Notification Questions

How do I adjust the Camera’s detection sensitivity?

Navigate to the camera Device Settings page on the Kasa App, then tap Privacy and Sensitivity where you can find settings to change the sensitivity of the detection to a lower/higher level.

What does the Notification Frequency option do?

This option allows you to reduce the number of notifications in a particular period of time. One notification for every 5 minutes of activity. This is useful when monitoring a particular busy area.

Why clips or snapshots in the Activity Center when motion detected?

If you are using the local storage option or have not subscribed to Kasa Care you will still receive a notification if activity is detected but there will not be a recording to review in the activity Center.

For local storage go to Cameras > tap on the Camera > tap 24/7 recording to review record activity.

Does Kasa camera support email notification when it detects an activity?

No, Kasa cameras only support Push Notifications.

Part 3：Live View Questions

Who can manage my camera and view recordings?

Only individuals who have signed into the associated Kasa account can view your camera and recordings. All video streams and activities associated with your camera are private and can only be viewed by those signed into the Kasa Account.

*Note: We recommend that you never share your account information with anyone.

Can I view multiple Kasa cameras at the same time?

A preview for all cameras can be found under the Camera tab. Simply tap the play button on each preview to view what the camera is currently looking at.

Can multiple accounts/devices view the Kasa camera at the same time?

Yes, up to 10 users can be logged into your account at the same.

What should I do if the screen of my camera has an abnormal color (pink, purple, green, etc.)?

How long can I view the Live stream of a Kasa camera?

Part 4: Third-Party Questions

How do I view a Kasa camera on a computer?

At this time Kasa Cameras do not support RTSP so viewing a camera’s stream on a computer is not possible.

What 3rd Party Home Assistants are supported?

Bother Google Assistant and Amazon Alexa are supported. This is a cloud-to-cloud integration and you will be required to connect your Kasa Account to their service in order to use voice control or view the livestream on a compatible device, like Nest Hub or Alexa show.

For Amazon Alexa: http://www.tp-link.com/us/faq-1952.html

For Google Assistant: https://www.tp-link.com/us/faq-1558.html

*Note: Refer to this link to know the commands the camera supported. For security purposes on/off commands are not available for voice control.

Part 5: Audio & Video Questions

How do I adjust the volume of the Kasa camera from the Kasa APP?

Tap on the camera tab, then tap on the camera you want to adjust. In the lower right corner you should see a speaker button. Tap and use the slider to adjust the camera’s microphone volume.

What should I do if the audio from the Kasa camera sounds muffled?

Make sure there are no other devices causing interference. If there are you may want to relocate them or the camera.

*Note: view the livestream in the same room as the camera can cause feedback on the speaker

Why there is no audio in the recordings from my Kasa Cam?

Part 6: Recordings & Clips Questions

Does the Kasa camera support manual recording?

Yes, however you will need to have a Kasa Subscription in order to trigger manual recording.

How can I delete recordings of Kasa camera from Kasa APP?

Tap on the Activity tab, then tap on the recording. Tap on the options button and select delete.

Do Kasa Cameras support 24/7 recording?

Yes, all current Kasa cameras support 24/7 recording. This feature requires local storage via a MicroSD card (sold separately).

Can you delete 24/7 recordings using the Kasa App?

When using the 24/7 recording feature the oldest recordings are automatically overwritten. You can delete all contents by reformatting the MicroSD card in use.

How can I download a clip to my PC?

For 24/7 recordings simply take the cameras MicroSD card and using a adapter transfer the contents from the card to your computer

For cloud storage you will need to download the individual clip to your phone and then sync it to your PC or use a cloud storage, like Dropbox or iCloud to access and download the clip to your PC.

Can I restore deleted recordings?

No. Deleted records are not recoverable.

How long will a clip be stored on a MicroSD card?

This depends on the size of the MicroSD card and the video quality used.

Use the chart in this FAQ to choose the right memory card for you.

Part 7: Other Questions

How secure are Kasa cameras?

Kasa Cameras use industry-standard AES 128-bit encryption with SSL/TLS.

How much data will my Kasa camera use when watching live video or uploading the clips to Cloud?

This depends on the resolution used. On average the usage should be no more than 5Mbps

How many Kasa cameras can be managed by one account?

There is no limit unless you are using Kasa Care’s account-based plan. If that is the limit is 10 cameras

What should I do if I’ve forgotten my password?

You can refer to this link to solve your problem.

How do I change the email address of my Kasa App account?

There is no current way to change the email address. You can create a new TP-Link ID, however, you will need to remove the devices from the old account and rebound them to the new one.

*Note: If you are using Kasa Care services you will need to cancel the account and resubscribe under the new account.

How do I switch to another Kasa account in the Kasa APP?

You will need to log out of the current account and login with the new one. Kasa APP ->Me ->View Account -> Log Out ->Login

But please note if your Kasa devices have already been bound to the previous account, you will need to remove those devices first from the old account and bind them to the new one, here is the guide for unbinding them from the old account. Or you could reset the devices manually.

Can I still use my Kasa camera if there is no internet?

You can use the camera or watch the live view without an internet connection, but please ensure both your phone and the camera are connected to the same wireless network.

Note: Motion detection or any other service associated with the TP-Link Cloud will not work if there is no internet access.

How long is a Kasa Camera’s power cord?

10 feet

How do I turn off the camera?

Open the Kasa app and on the main screen tap the “power” button next to the camera. This will enable privacy mode and stop all recording and monitoring until privacy mode is disabled.

How do I turn on or off the green LED on the front of the Kasa camera?

If you want to turn on or off the green LED on the front of the Kasa camera, navigate to your camera’s live view screen and access the device settings. Scroll down to a toggle switch for Status LED.

How do I use Push to Talk (PTT)?

Like a walkie-talkie, you can use a Kasa Camera to communicate with those around the camera. Simply press and hold the microphone button in the Kasa app. Once you hear the chime you can begin to speak. Release the button to allow for the other person to respond.

Why can’t I hear the sound of the camera when clicking the “Push to Talk” button on the camera?

Our camera’s 2-way audio is half-duplex. It can only send or receive at a given time.

Can KC300 and KC310 use the same hub?

Yes! The hub (KH300/KH310) supports both KC300 and KC310 at the same time, the maximum limit of the cameras connected is 16 cameras for 1 hub.

What is the meaning of Class 10 in SD cards?

SD cards are divided into Class 0/2/4/6/10 according to different read and write speeds. Class 10 is one of the faster-speed classes of SD card flash memory. It’s suggested to use an SD card whose read and write speed is Class 10 or above.

How to set up the Schedule feature?

On the live screen, there is the Schedule icon. Customers can set a time to turn off or on the camera.

When the camera is off, its video stream service is disabled, which means you cannot live view, and would not get any detection or notification. The camera is in standby mode.

What’s the subscription plan for Kasa Cam?

The subscription plan is also called Kasa Care. Refer to the FAQ link for details: https://www.tp-link.com/us/support/faq/1962/

KASA SMART CAMERA FAQ

How Do I Remove my Kasa Cam?

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*Note: All Kasa Cams require and only work with the Kasa for Mobile App

iPhone:

Find your camera on the device list in your Kasa App.  Swipe to the left to remove the camera.

Android:

Find your camera on the device list in your Kasa App.  Select and Hold to Remove.

Through App Settings:

Step 1:  From the Camera’s page, open settings and click Delete on the bottom.

Step 2:  Read the warning and click Delete Device

Note:  Be aware that when you remove your camera the following will take place:

Your Kasa Cam will be removed from your account and restored to factory settings.

All configured settings and notification settings will be removed.

When removing the camera, your existing recordings will not be deleted and your subscription recording plan will remain unchanged.

How Do I Setup my Kasa Cam?

Please following the instructions step by step in this article to go through the entire setup process, then you can control the Kasa Cam with your Kasa app.

Before we begin:

1. Please download Kasa Smart from App Store or Google Play and install it on your smartphone.

2. Connect your smartphone to your home Wi-Fi network.

3. Plug your Kasa Cam into a power socket.

Here we use KC120 for example

Step 1: Open the Kasa App

Log into your cloud account. Please refer to the link to sign up if you don’t have a cloud account.

Step 2: Tap “+” button to add a Kasa Cam, select “Add a Device”, and choose “Cameras” icon according to your model number.

Step 3: Follow the instruction on the Kasa app to power on the Kasa Cam, and wait for the light to blink orange and green.

If the light does not blink orange and green, please reset the Kasa Cam as per UG/QIG.

Step 4: Connect your phone to the Kasa Cam’s Wi-Fi network.

For Andriod:

Kasa will look for your Kasa Cam automatically, and it will take about a minute.

If you have a problem with this step, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cam’s Wi-Fi network (same as iOS).

For iOS:

You need to connect to the Kasa Cam’s Wi-Fi network manually, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cam’s Wi-Fi network (which is named Kasa_Cam_xxxx), and then go back to the Kasa app to continue the setup process.

Step 5: Choose your home network to connect, enter the password of your home network.

Step 6: Name your Kasa Cam

Step 7: Enable Activity Notifications. If you enable this function, your camera can alert you whenever it detects motion. If you don’t want to be notified, click on “I don’t want to be notified”.

Step 8: Follow the instruction to mount your camera. If you do not want to do it now, click on “No Thanks”, and we have completed the setup of Kasa Cam.

Where Can I Place my Kasa Camera

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Kasa Cam is an indoor only camera that can be placed on any flat surface or vertically mounted using the magnetic base or the mounting accessories provided.

When selecting a location to place your Kasa Cam we suggest an area that has a clear field of view, and no obstacles that may interfere with your viewing experience.  Areas that face your front or back doors are typical locations.

Mounting Options:

Mounting with Magnetic base:

Mounting with Mounting Plate

Placement on a Flat Surface

With the Kasa Cam’s Adjustable arm you are also able to place the camera on any flat surface.

How do I move my camera to a different wireless network?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

You can change the wireless network by resetting your camera, and then following the regular setup process.

Step 1:  With your camera plugged in remove the back cover.

Step 2:  Using a paperclip press the reset button for 5 seconds.

Step 3:  Once the LED is blinking amber and green launch the Kasa App and click on Add device.

Step 4:  tap Choose from Pre-configured Devices.

Step 5:  You will have an option Reset my Device or Don’t Reset my Device.  If you are just changing the wireless network choose Don’t Reset my Device.

*Note:  Be aware that selecting RESET MY DEVICE will return your camera to factory defaults removing your current camera settings, and will delete all activity and clips associated with your camera.

What are the sensitivity settings and how do I control them?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

There are two sensitivity settings: Motion and Sound.

Motion sensitivity indicates how little or how much activity must occur to trigger a notification.

Sound sensitivity indicates whether you want to listen for noise or not.

You can access the camera sensitivity settings from the device details page. For motion sensitivity and when sound sensitivity is enabled, your options are more sensitive, normal or less sensitive.

How to View the Recordings on a Kasa Camera

You will need to log in to your Kasa account in the Kasa app to view your camera’s recorded clips.

Note: If the camera enjoys the Kasa Care service, the clips uploaded to the cloud server are maintained based on your Kasa Care subscription plan.

Method 1: Viewing Cloud Recordings

You will be directed to the Live View page of the camera if you tap the Watch Live button.

If you tap the More button on the clip, you can download/Share/Remove the clip.

Method 2:  Viewing Locally Stored Clips

Note:

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To view videos from the mydlink cloud, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap the menu icon in the upper left corner. You can also tap Event & Video at the bottom.

Step 3: Tap Event & Video.

Step 4: Tap Event.

Step 5: At the top, select the day you want to view video from. The videos will be listed newest to oldest and will display if detected by motion or sound. Tap the video to watch it.

Step 6: You can perform the following on the view video screen:

Step 7: Tap back to go back to the list of videos (Timeline). To delete videos, tap Edit in the upper right and then select the videos you want to remove. Tap Remove in the bottom right corner to delete.

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Note: This Automation example will show you how to setup Recording by Motion.

Step 1: Launch the mydlink app and sign into your account.

Step 2: Tap the menu icon on the top left.

Step 3: Tap Settings.

Step 4: Tap Automation.

Step 5: Tap the + sign.

Step 6: Tap the + sign to add a new rule.

Step 7: Tap the icon next to the trigger type you want (motion or sound detection), then tap Next. In this example, the DCS-8000LH motion detection is selected.

Note: You can select multiple events.

Step 8: Tap the icon next to the event action you want, then tap Next. In this example, Recording (records video to the cloud) and Push Notification (sends a push notification to the device with the mydlink app) are selected.

Note: you can select multiple actions.

Step 9: Tap Save.

Step 10: Tap Go Ahead.

Step 11: Your new automation will appear. Tap on the circle icon under Rule 1 to edit any events and/or actions. Tap the trash can icon in the upper right corner to delete the entire Automation.  You can create multiple rules for each Automation. Click the + in the lower right corner and repeat steps 7-10).

Next to the automation name, tap the > to rename and select a different icon (shown next to Automation 1 in the example).

Select which camera line you would like to set up sound detection:

Mydlink app setup guide v1

– DCS-8xxxLH Series

– All other DCS cameras

The following is for the DCS-8xxxLH series cameras. Note that the DCS-8200LH is not compatible with the mydlink app. You must use the mydlink Home app.

Step 1: Launch the mydlink app.

Step 2: Tap the menu icon in the upper left corner.

Step 3: Tap Settings.

Step 4: Tap Automation.

Step 5: Tap the + sign.

Step 6: Tap the + sign to add a new rule (or add to an existing rule).

Step 7: Tap the sound detection trigger and then tap Next. Note you can click the > icon to set the sound level to trigger.

Step 8: Tap the event action(s) you want, then tap Next. In this example recording (cloud) and push notification are enabled.

Step 9: Tap the check mark or Save on the top right, then tap Go ahead.

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The following is for non-DCS-8xxxLH cameras.

To enable sound detection, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap Devices at the bottom of the home screen or tap the menu in the upper left corner, tap Devices.

Step 3: Tap Camera.

Step 4: Select the camera from the dial and then tap the gear icon.

Step 5: Make sure the microphone is turned on. Tap Sound Detection.

Step 6:Tap the Sound Detection button to turn on if grayed out.

Step 7: The current level of noise will be displayed. To change the noise level at which you want it to trigger, tap and slide the black dot up or down to the desired level. Tap < (iOS) or tap the back button (android) to save.

Step 8: Tap OK.

Step 9: Verify that sound detection is ON.

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When you first install your camera, motion detection as well as the automation rule (record and notification) is automatically setup. To enable/edit motion detection, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap Devices at the bottom of the home screen or tap the menu in the upper left corner, tap Devices. You can also tap the camera in your shortcuts and tap the live video to access the camera settings (skip to step 5).

Step 3: Tap Camera.

Step 4: Select the camera from the dial and then tap the gear icon

Step 5: Tap Motion Setting.

Step 6: Tap where you want to detect motion (represented by a orange square). Then select the sensitivity (0-100, 100 being the most sensitive). Once finished, tap < (iOS) or tap the back button (Android) to save your settings.

Step 7: Your settings will be saved.

Note: To turn “off” motion detection, tap the Clear All button, and then change the sensitivity to 0. Tap back to save your settings.

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To setup your camera with the mydlink app, follow the steps below:

Step 1: Launch the mydlink app. Log in with your mydlink account username and password. This will be the same username and password if you have used the mydlink Lite or mydlink Home app. If you have never created a mydlink account, you can create one.

Step 2: Tap the settings icon (3 lines in the upper left corner).

Step 3: Select Add a Device.

Step 4: Tap Yes to scan the QR code.The QR code is located on the label on the bottom of the camera or on the Wi-Fi configuration card included with the product. If the label or card are missing, tap No and select from the drop-down list.

Step 5: If you tapped Yes, scan the QR code. If you are having trouble scanning the QR code, move to a brighter lit area. If you tapped No, select the camera model from the list.

Step 6: Tap Next. Please wait about a minute (or less).

Step 7:  Tap Device Location to select where your camera will be setup. Select from the list or scroll to the bottom and tap Add Location to create your own.

Step 8: Tap Choose Your Wi-Fi Network. Select the WiFi network you want to connect the camera to (note this should be the same network that your mobile device running this app is on). Enter the Wi-Fi password and then tap Next.

Step 9: If you want this camera to be displayed on the “Home” screen, tap Add to Shortcut (checked by default). Tap Next at the bottom to continue.

Step 10: The camera will now save your Wi-Fi settings, and then bind to your mydlink account. This process can take up to 3 minutes.

Note: If you receive an error during the Setup Wi-Fi process, make sure you are entering the Wi-Fi password correctly. Remember it is case-sensitive. Also make sure the camera is within range of your wireless router, and that the router has DHCP enabled and does not have any filtering which may block the camera from connecting.

If you receive an error during the Binding process, this usually means the camera cannot connect to the mydlink servers. It is best to reboot your router, close the mydlink app, and reset the camera (hold a paperclip in the reset hole for 10 seconds and release. The LED on the back should turn red). Once your router has rebooted, open the mydlink app and set it the camera again. If you continue to get errors, please contact D-Link support at 1-877-453-5465. Support is free and available 24/7.

Step 11: Once the camera setup is finished, the following message will appear. If you want to add the camera to cloud recording, tap Yes, or tap Later.

Step 12: If you tapped Yes, a new Automation will be created to record video detected by motion to your cloud recording subscription (free or paid). Tap the check mark at the top right corner to finish setup.

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Note: This Automation example will show you how to setup Recording by Motion.

Step 1: Launch the mydlink app and sign into your account.

Step 2: Tap the menu icon on the top left.

Step 3: Tap Settings.

Step 4: Tap Automation.

Step 5: Tap the + sign.

Step 6: Tap the + sign to add a new rule.

Step 7: Tap the icon next to the trigger type you want (motion or sound detection), then tap Next. In this example, the DCS-8000LH motion detection is selected.

Note: You can select multiple events.

Step 8: Tap the icon next to the event action you want, then tap Next. In this example, Recording (records video to the cloud) and Push Notification (sends a push notification to the device with the mydlink app) are selected.

Note: you can select multiple actions.

Step 9: Tap Save.

Step 10: Tap Go Ahead.

Step 11: Your new automation will appear. Tap on the circle icon under Rule 1 to edit any events and/or actions. Tap the trash can icon in the upper right corner to delete the entire Automation.  You can create multiple rules for each Automation. Click the + in the lower right corner and repeat steps 7-10).

Next to the automation name, tap the > to rename and select a different icon (shown next to Automation 1 in the example).

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To view videos from the mydlink cloud, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap the menu icon in the upper left corner. You can also tap Event & Video at the bottom.

Step 3: Tap Event & Video.

Step 4: Tap Event.

Step 5: At the top, select the day you want to view video from. The videos will be listed newest to oldest and will display if detected by motion or sound. Tap the video to watch it.

Step 6: You can perform the following on the view video screen:

Step 7: Tap back to go back to the list of videos (Timeline). To delete videos, tap Edit in the upper right and then select the videos you want to remove. Tap Remove in the bottom right corner to delete.

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Step 2: Tap the menu icon in the upper left corner.

Step 3: Tap Cloud Recording.

Step 4: Tap Subscribe.

Step 5: Choose an Available Plan.

Step 6: Tap Subscribe Now.

Step 7: Tap OK.

Step 8: Tap Next.

Step 9: Select the camera you want to enable the cloud recording for, then tap on the    on the top right.

Step 10: Tap the   on the top right .

Step 11: Click here to set up recording on your camera.

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To add additional cameras with Cloud Recording follow the steps below:

Step 1: Tap the menu icon on the top left.

Step 2: Tap Cloud Recording.

Step 3: Tap the gear icon.

Step 4: Select the additional camera(s) you want to enable Cloud Recording for then tap  

Step 5: Tap Set a Rule.

Step 6: Tap the settings icon.

Step 7: Tap the + on the bottom right to add a rule for the new camera.

Step 8: Select the event you would like to a add to your automation, then tap Next (This example shows motion detection).

Step 9: Select the action you would like to add to your automation, then tap Next (This example shows Cloud recording and Push Notifications).

Step 10: Tap 

Step 11: Now you can see the two Rules for the two cameras.

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When you first install your camera, motion detection as well as the automation rule (record and notification) is automatically setup. To enable/edit motion detection, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap Devices at the bottom of the home screen or tap the menu in the upper left corner, tap Devices. You can also tap the camera in your shortcuts and tap the live video to access the camera settings (skip to step 5).

Step 3: Tap Camera.

Step 4: Select the camera from the dial and then tap the gear icon

Step 5: Tap Motion Setting.

Step 6: Tap where you want to detect motion (represented by a orange square). Then select the sensitivity (0-100, 100 being the most sensitive). Once finished, tap < (iOS) or tap the back button (Android) to save your settings.

Step 7: Your settings will be saved.

Note: To turn “off” motion detection, tap the Clear All button, and then change the sensitivity to 0. Tap back to save your settings.

App Download

Simply download the Vichome app from the Apple Store (iOS devices) or Google Play (Android devices) and have full control over all security products. This means that you can monitor your home or property whenever you like.

As a powerful helper, our app will help you stay connected to your home or business when you’re not there and help keep you safe when you are.

NOTES🚩: Vicohome APP is a mobile application and we currently do not provide PC version or iPad version of the APP.

We greatly appreciate your support and welcome to stay tuned for more.

LongPlus Camera Setup Guide

🔎DOWNLOAD  TODAY📲

【OR】Press and hold this QR code to automatically identify and install

How to properly install the security camera?

🟠 When installing security cameras, LongPlus always recommends placing cameras up high. The outdoor installation location should be 7ft away from the ground. Here are the best places to install security cameras around your home: front & back doors, garage & driveway, yard, common areas, main stairway or hallway, or any side doors or large first-floor windows that an intruder could gain access through.

🟠 Typically, home cameras are placed in the corners of the room to optimize the viewing angle. LongPlus recommends at least two cameras to fully cover a large space, such as a living room. To fully monitor your home, users can add cameras in each room to achieve a complete home monitoring system.

🟠 Battery cameras can not be installed behind a window/glass if you want to use the “Motion Detection” feature.

Battery cameras use PIR (passive infrared) motion detection, an energy-efficient (saving battery power) technology that captures motions by detecting infrared radiation (radiant heat) emitted or reflected by objects. When the camera is mounted behind a window/glass, infrared radiation does not pass through the window/glass. As a result, the “Motion Detection feature” does not work reliably. If you want the camera to detect motions outside, it is recommended that you mount the camera outside.

For plug-in/wired cameras, the answer is yes, as they use camera video analytics rather than PIR sensors to detect motions. As long as they “see”, they can detect motions. So you can mount the camera behind a window/glass with confidence.

How to find the serial number of LongPlus security camera?

🟠 Each LongPlus security camera has a serial number. These are usually located on the body label of the security camera, starting with S/N:*****. Also, if you’ve added your camera to the app, you can also tap the camera “setting” icon > tap the “>” extension icon > tap the “More info” button to find the camera’s serial number.

Is LongPlus security camera waterproof?

🟠 Yes. The waterproof rating of LongPlus camera is IP65. It can be “protected against water jets from any angle”. Generally, the camera can be used outdoors on ordinary rainy and snowy days. However, it may get damaged in extreme weather. But if the camera is installed under the roof or in a place with some shelter, it can get protection to a certain extent. Besides, please don’t expose the camera’s charging port, power button, and microSD card slot to water.

What do the indicator lights on LongPlus security camera mean?

🔵 Solid Blue Light – The camera is working properly.

🟡 Solid Yellow Light – The camera is charging.

🟢 Solid Green Light – The camera charging is complete.

⚪ No Light – The camera is in sleep/off mode.

Can I talk to someone via LongPlus App?

🟠 Yes, LongPlus security camera features two-way audio capability, which means you can listen and talk to someone in real-time with simple clicks in the App.

Do LongPlus security cameras need an app to work?

🟠 Yes! All LongPlus smart security cameras are connected to the LongPlus APP. Compatible and compatible with the latest versions of iOS/Android devices. Installing LongPlus app is a breeze and it comes with voice prompts to guide you step-by-step in minutes.

What is the default language of LongPlus security cameras?

🟠 The default language of LongPlus security camera is set during production and testing in the factory production process. After connecting with LongPlus APP, the language of the camera will follow the language of the APP.

Can I see the infrared light at night?

🟠 No, the night vision infrared light is invisible to human eyes. If you turn on your phone’s camera and point it at the camera lens, then you will be able to see it.

How to format a Micro SD card?

🟠 Sometimes after inserting a Micro SD card, the camera will report “Please use the app to format your SD card first”, that’s because your Micro SD card is not the FAT32 format that the camera supports. In this case, please tap the camera Setting icon > tap SD card > tap Format to format it.

How to record/save videos on a Micro SD card?

🟠 Installing a Micro SD card does not mean the camera will record a video to the Micro SD card all the time.

When the camera detects a movement, it will record a video to the cloud and the cloud recording will display in the Library in the app. If apart from the cloud recordings you want to save backup videos on a Micro SD card at the same time, you can insert a Micro SD card into the camera.

🟠 Here are tips:

1. Find the Micro SD card slot and insert your Micro SD card: Mostly, the Micro SD card slot is next to the power button and is under the rubber plug of the camera body. However, for some models of cameras, you may need to take off the outer shell of the camera to find the Micro SD card slot.

2. If the Micro SD card is detected, you will hear “SD card detected” at the time when it is inserted, and you can see both the storage of the Micro SD card and “SD Card Video” in the app.

Please note that the camera only supports legitimate brand-name (SanDisk, Samsung, Kingston) Micro SD cards, but may not be able to support no-brand, fake, expansion (the storage is extended), and read-only (you aren’t able to put a file to it) Micro SD cards.

How to view videos on the Micro SD card?

You can view videos on the Micro SD card from the app or on your computer.

To view videos on the Micro SD card from the app, please tap the camera “setting” icon on the app homepage > tap “SD card video” on the “Camera Setting” page > select the date on the top > swipe the screen left and right until the green vertical line overlaps the grey “bubble”( If there is no grey “bubble”, that means there are no motions detected in that period).

If you want to zoom in on the specific time before playing a video, you can swipe two fingers left and right at the same time or tap the “magnifying glass” icon.

How to activate cloud storage?

🟠 The cloud storage we gift you is automatically activated and contains free 3 days rolling cloud storage. You can view the cloud-stored videos in the last 7 days at any time.

When the SD card is full will it overwrite the older files?

🟠 Yes, when the SD card is full, the camera will delete the earlier recorded video so you don’t need to format the SD card manually.

Can the camera be used without a memory card?

🟠 Without a memory card, the recorded video will be automatically saved in the cloud, you can watch the video for nearly 7 days in the cloud.

How long does it take to charge LongPlus camera once?

🟠 It will take about 8 -15 hours to fully charge the camera once. When the security camera is fully charged, the indicator light will turn solid green.

Why can’t the battery be charged?

🟠 The following factors may cause charge failure. Please check them one by one:

(1) The charging device is not suitable, or it malfunctions. Please make sure the power adapter and charging cable are in good condition. The power adapter specification is “5V/1.5A”.

(2) The charging port is defective. Possible causes include: the Micro USB cable and the charger or the charging port of the camera are not plugged in properly; there are objects in the charger or the charging port of the camera.

(3) Please confirm whether there are objects in the camera’s charging port or the charger port and clean it before charging.
Please ensure that the Micro USB cable is in good contact with the ports on both ends of the charger and camera.

(4) You can try to connect the Micro USB cable and the charger to other devices (such as mobile phones or computers) to see if they work normally. If anyone doesn’t work, please change to a new one to try again.

(5) The long-time operation leads to charge port oxidation or internal looseness. Please repair or replace the charge port immediately.
The charging cable is damaged or broken. Please replace the Micro USB cable that can work normally.

(6) The charging cable should not be too long. The required cable length is generally not more than 16 feet (5 m). Please replace the Micro USB cable with a suitable length.

(7) The charging environment is not suitable; excessively high or low temperature makes charging impossible. Please move to a place with an appropriate temperature environment (0°C ~ 45°C) for charging.

If the above are ruled out but the issue still persists, please submit feedback from the app for further technical assistance.

Why can’t the battery be used for a long time?

🟠 The battery life mainly depends on the total working duration of the camera. The following factors may lead to fast battery consumption. Please check them one by one:

1. Users frequently view live streams/The camera is frequently activated to record videos.
In order to make the camera work longer, please avoid turning on the live broadcast for a long time.

2. Poor Wi-Fi connection to the camera
If the camera’s Wi-Fi connection is bad or unstable, it will continue to actively search for networks, so the battery will drain quickly.
Please try to place the camera near the Wi-Fi router. Thick walls, bricks, ceramics, electromagnetic equipment, large amounts of liquid, and large metal objects can interfere with Wi-Fi signals. Please try to avoid these objects.

3. Extremely cold weather shortens battery life
The operating temperature of the camera is -10°~45 °C. Please do not place the camera in an extremely cold environment.

4. Night Sight will consume more battery power
When you enable Night Sight, the camera will enter night mode when the light is darker than the threshold (sensitivity level). Camera performance is improved when it is dark.
Therefore, for sharp nighttime images, we don’t recommend disabling it, although it may drain more battery power. But if you still want to disable it, you can tap the camera “Settings” icon > tap “Lighting Settings” > close “Night Sight”.

How can I extend the battery life?

🟠 The battery life is largely determined by the number of recordings and the number and duration of live. Here are the suggestions to extend the battery life:

(1) To reduce false triggers. Change the location or angle of the camera. Please allow us to explain how motion detection works: when the PIR sensor perceives a change in the environment, motion detection will be triggered. The change in the environment can be a moving object, light change, the alternation of hot and cold air, etc. Particularly common false triggers include trees shaking after being blown by the wind, the cold air of the air conditioning, etc.

(2) Set motion detection sensitivity to Low or Medium. After doing that, the distance the PIR sensor can detect will become shorter so that false triggers may be reduced.

(3) Shorten the recording duration of the camera. Currently, the camera-supported recording durations are 10 seconds, 15 seconds, 20 seconds, and automatic (up to 3 minutes). For your reference:

(4) Set Sleep mode. This feature allows you to schedule the working hours for the camera. Whether the camera enters sleep mode on schedule, or you enable Sleep, the camera will be deactivated. Under this condition, the live feed will not be accessed, motion detection (including push notifications, recordings, and camera alarm) will stop working. This can reduce power consumption to save battery life.

(5) If possible, you can try to watch live feeds or adjust camera settings on your mobile phones less frequently.

(6) To avoid or reduce the battery consumption caused by poor network connection. You can place the camera as close to the router as possible, and try to avoid thick walls, bricks, ceramics, electromagnetic wave equipment, a large amount of liquid, and large metal objects.

(7) We suggest that the camera be installed in a suitable temperature environment (14°F~113°F).

(8) It is generally not recommended that you turn off night vision, but if you do not need to monitor at night (watch live and video), you can turn off night vision.

If the issue persists, please submit feedback from the app for further technical assistance.

Will Wi-Fi environment affect the camera battery?

🟠 Yes, an unstable or poor network environment will cause the camera to transmit data multiple times, the camera keeps actively searching for the network, or even reconnect to Wi-Fi continuously, which will result in faster battery consumption. Multi-layer concrete walls, brick walls, and overcrowded Wi-Fi channels will cause a bad Wi-Fi environment.

To save the camera’s battery life, please ensure that the network connection is strong.

How to charge the camera?

🟠 Connect the Micro USB cable to a 5V/1.5A power adapter.

🟠 Connect the other end of the USB cable to the camera.

🟠 Plug the power adapter into an electrical outlet.

🟠 Use the solar panel to charge.

Battery cameras can be used after being fully charged

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Table of Contents

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Introduction to Axis Cameras

Axis Communications is a leading manufacturer in the network camera industry, known for its innovative and high-quality surveillance solutions. Axis cameras are widely used in various applications, including commercial security, public safety, and private surveillance. Their advanced technology, reliability, and versatility make them a popular choice for both professional and personal use.

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Choosing the Right Axis Camera

Selecting the appropriate Axis camera for your needs involves considering several factors:

Popular Axis Camera Models:

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Unboxing Your Axis Camera

When you receive your Axis camera, carefully unbox it and ensure all components are present. Typically, the package includes:

Check for any physical damage and verify that all parts are included as per the manufacturer’s list.

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Preparing for Installation

Before starting the installation, gather the necessary tools and plan the setup:

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Physical Installation of Axis Camera

Follow these steps to mount your Axis camera:

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Network Configuration

Configuring the network settings is crucial for accessing and controlling your Axis camera:

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Accessing the Camera Interface

To access the Axis camera interface:

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Firmware Update

Keeping your camera’s firmware up to date ensures optimal performance and security:

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Basic Camera Settings

Adjust the fundamental settings to optimize camera performance:

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Advanced Camera Settings

Explore the advanced settings to enhance your surveillance capabilities:

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Setting Up Remote Access

Remote access allows you to monitor your camera from anywhere:

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Integration with Other Systems

Axis cameras can be integrated with various systems for enhanced functionality:

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User Management

Manage user access and permissions to ensure secure operation:

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Recording and Storage Options

Choose the best storage solution for your recordings:

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Monitoring and Playback

Efficiently monitor live feeds and playback recorded footage:

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Troubleshooting Common Issues

Address common problems to ensure continuous surveillance:

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Security Best Practices

Implement security measures to protect your camera system:

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Maintenance and Care

Regular maintenance ensures the longevity of your camera:

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Frequently Asked Questions

How do I reset my Axis camera to factory settings?

What is PoE and how does it work with Axis cameras?

Can I use third-party software with Axis cameras?

How do I access my Axis camera remotely?

What should I do if my camera’s image quality is poor?

Are Axis cameras suitable for outdoor use?

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Conclusion

Axis cameras provide robust and versatile surveillance solutions for various applications. By following this detailed setup and user guide, you can ensure seamless installation, optimal performance, and enhanced security for your premises. Remember to regularly update your camera’s firmware and follow best practices for maintenance and security to get the most out of your Axis camera system.

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O-KAM Pro APP Download

O-KAM Pro supports Android and iPhone, you can download it from google play or app store.

Login O-KAM Pro

You need to register and login to O-KAM Pro APP to connect the camera, click Register now or email icon to register.

It is recommended to allow all permissions of the APP, otherwise you may not be able to use and connect the O-KAM Pro camera properly.

Connect O-KAM Pro Camera To Wifi

This connection mode supports O-KAM Pro wifi camera and battery camera.

1. Connect the O-KAM Pro Camera to a power source, and if it is a battery camera, press and hold the power button to start the camera.

2. Click + , then scan the QR code on the O-KAM Pro camera, the APP will automatically enter the appropriate connection mode.

If you can’t find the QR code or can’t scan the QR code, please select Wireless camera.

3. Make sure your O-KAM Pro camera is ready to connect, the camera light is flashing or you hear the prompt “Please use the app for Wi-Fi configuration”.

Note: If the light is not blinking or there is no prompt tone, please reset the camera.

Then click ‘I heard the prompt tone or see the indicator light flashing’, go to the next step.

4. Enter your wifi password, then click Next.

Please choose 2.4G wifi, some O-KAM Pro cameras only support 2.4G wifi.

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See also  O-KAM Pro Camera FAQ and Troubleshooting

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5. Make sure your wifi is 2.4g and the wifi password is correct, then click Confirm. Give the displayed QR code to the camera to scan.

Place the QR code about 15-30 Inch in front of the camera to scan, and complete the scan after hearing the “beep” sound.

After the connection is successful, it will automatically jump to the next step.

After successful connection, you can test the wifi signal strength, or later in the test, please put the O-KAM Pro camera in the location with strong wifi signal.

The app will prompt you to subscribe, it is recommended to cancel, if you need cloud storage, make sure the O-KAM Pro camera can work properly before subscribing.

AP Mode Connecting O-KAM Pro Camera

If the QR code connection fails or the QR code cannot be scanned, you can try to connect the O-KAM Pro camera using AP mode.

1. Go to your mobile phone’s wifi list to connect to the hotspot wifi of the O-KAM Pro camera, return to the O-KAM Pro APP after the connection is successful, and then the app will auto add the camera.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

2. Go to Settings, select Device Settings, and then click Wi-Fi network.

3. Select your wifi, then enter your wifi password, click Confirm and wait for O-KAM Pro camera to connect to your wifi.

Share O-KAM Pro Camera

Once you have connected the O-KAM Pro camera, if you want your family or friends to use the camera as well, you need to share the camera with your friends via the Share function.

1. Go to the Share screen, then send the QR code to your friend.

Permission Settings:

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See also  O-KAM Pro Camera FAQ and Troubleshooting

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2. Have the invitee download the O-KAM Pro APP and register and login, then click + scan the QR code to add a camera.

Connecting O-KAM Pro Camera without a router

If you want to use O-KAM Pro camera without internet or router, you can connect to the included hotspot wifi to use the camera.

This mode only supports close range use.

1. Go to your mobile phone’s wifi list to connect to the camera’s hotspot wifi, after connecting, return to O-KAM Pro, the app will auto add the camera, then you can start to use it.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

Function setup – Wired O-KAM Pro Cameras

The functions of different types of O-KAM Pro cameras differ slightly, so please check your camera type.

If your camcorder needs to be connected to the power supply at all times to work, then it is a wired O-KAM Pro camcorder type, please check the function setting instructions below.

Recording Setup – Wired O-KAM Pro Cameras

O-KAM Pro camera supports cloud storage and memory card recording, cloud storage requires subscription, the following memory card recording settings.

You need to insert the memory card to record, the recording will be saved in the memory card, after inserting the memory card, the camera will sound a voice prompt.

The default is to start 24 hours recording, you can change the recording mode in TF Record Settings.

O-KAM Pro camera supports the following recording modes:

If the memory card shows abnormality, please try to format the memory card and reboot the camcorder.

View Recordings – Wired O-KAM Pro Cameras

In the live video interface, click TF Card in the lower right corner to view the video saved in the memory card.

Motion Detection Setup

Activate the Motion Detection function in the Monitoring Function, O-KAM Pro cameras support Motion Detection and Human Detection.

Motion Detection

When the camera detects an object moving, it will send an alarm notification to your mobile phone.

This mode may have a high false alarm rate, if you need to detect only suspicious people, we recommend you to choose Human Detection.

Human Detection

The camera will send alarm notifications to your mobile phone only when it detects humanoid objects.

Activity Zone Setup

Setting the detection area allows the camera to detect a specific location, reducing the chance of false alarms.

Smear the area you don’t need.

Detection schedule

Customize the schedule of Motion detection, reduce false alarms. The camera automatically monitors for you during the scheduled time.

Alarm flashing light

After the alarm flashing light is turned on, the camera will automatically flash when motion detection is triggered.

Camera Siren

When Alarm sound switch is turned on, the camera will emit alarm sound when motion detection is triggered, you can choose alarm sound or record your own sound.

Enter Notification Settings, select Camera Siren and then turn on the Alarm sound switch.

Email notification

An email will be sent to you when a motion is detected.

Click Add an email , then enter the email address you want to receive alarm notification and finish the setting.

Auto Tracking

When Person tracking is activated, the camera will Auto Track people’s movements and monitor all activities. It will automatically switch to and focus on the person when they enter the camera’s field of vision.

This feature is only supported by O-KAM Pro cameras that support PTZ.

Human frame

People are automatically framed in the live video Help you filter out motions of other objects and quickly follow the person’s movement.

Night vision setup

O-KAM Pro camera defaults to black and white night vision mode, you can change the night vision mode in Device Settings, Night Vision.

Only cameras with dual light sources support this feature.

Reset O-KAM Pro Camera

Press and hold the O-KAM Pro camera reset button for 5 seconds to reset the camera.

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O-KAM Pro Camera FAQ and Troubleshooting

You can find here how to fix O-KAM Pro camera can’t connect to wifi, offline and not working problems.

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Why is my O-KAM Pro Camera offline?

O-KAM Pro camera is offline, it means the camera can’t connect to the network properly, please follow the steps below to fix the offline problem:

Is the router working properly?
Connect your mobile phone to the router Wi-Fi, switch off the mobile data, can you access the internet normally? If it is not normal, try to restart the router.

Whether the WiF strength is full or not
Put the mobile phone to the camera installation location, detect whether the Wi-Fi signal is full? If the signal is weak, it is recommended to adjust the distance from the router to the camera.

Whether the O-KAM Pro camera is normal
If a memory card is inserted into the O-KAM Pro camera, power off the camera and remove the memory card, then check if the camera works properly.

Replace the power supply with another one.

If none of the above solves the offline problem, try resetting the camera and reconnecting it.

Why does O-KAM Pro camera keep showing that it is connecting?

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See also  How To Setup O-KAM Pro camera(Complete Manual)

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You can also try:

If it’s a 4G O-KAM Pro camera, please detect if the SIM card’s is in arrears.

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How to install and use Camera Live on a compatible Windows or Mac PC/laptop

Camera Live is a free program for you Windows PC or Mac that can be used to locate its local IP address and to view the camera’s live feed locally and remotely. 

First download the appropriate installation file from the links below and install the program.

For a Windows PC click here

For a Mac click here

Once you have installed the program, open it and click on Add Video. Then click on Discover to find the cameras UID, or enter it manually ensuring it is correct and all in uppercase. Enter the cameras password ensuring this is correct and in the correct case. Then give the camera a name e.g. garden, drive etc. and click on OK.

Once added wait for the camera to connect to the program. When it is connected you will see a green icon next to the UID, you can then view your camera’s live feed by clicking on the play icon. You will see the “No Video” message until you have viewed the live feed for the first time and the program can produce a thumbnail image from this.

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Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Having touble setting up your camera to record to SD card/NVR/NAS drive.

Are you looking to setup recording? If so please see the links below for full setup guides for each recording method. If you have already set it up but have encountered an issue it may be worthwile running through the setup once more, to check for any errors or mistakes.

SD card recording

UCAM NVR recording

NAS Drive recording

If you are still seeing an error or it is not working as expected please take a look at the common issues and their solutions in the list below.

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SD card not supported or faulty.

Motion detection page not configured correctly

NAS details not entered accurately.

NVR IP address may have changed.

Incorrect Task Management setup

How can I transfer video clips from an SD card in the camera to my computer?

If you are looking to transfer recordings from an SD card installed in the camera to you computer over WiFi this is limited to one file at a time for practical reasons:

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1) If your SD card had, for example, 128GB of clips it would not only be very cumbersome to transfer that quantity to your computer over your local WiFi but potentially slow down your local network too. As SD cards have very limited file speeds transferring this magnitude of data may also take a very long time to offload.

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2) It is also impractical or unwise to transfer en masse as it would also cause a slow down of the camera’s capabilities for the time while the transfer is progressing, and your camera could miss key motion events from being recorded.

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Solutions? There are a number of options available to you:

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– You can browse the recordings stored on your camera directly from a web browser and check which recordings are important to keep. You can play back the clips in your browser without needing to download to your computer first. Click here for a guide on how to do this.

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– You can set the sd card to auto overwrite so that it automatically deletes the oldest recordings when the card is full, so you don’t have manually delete.

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– You can use a number of tasks in the camera to automatically offload clips from the sd card (before they get overwritten) to Dropbox, your own FTP server, etc.

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– If you really must download everything off the SD card the easiest and quickest way is to take the sd card out and insert directly into your computer (if it supports SD media) and then simply drag and drop the files off the card to your computer.

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These are but a few suggestions. If you need further advice on the full range of recording and playback options do get in touch with our Support Team and they will be delighted to help.

Cannot connect to the camera remotely using the app.

Are you having trouble connecting to the camera using the app on your phone? This may be a p2p error. The camera and app use p2p to connect, if the camera is unable to connect to the p2p server then it will not be viewable via the app. Click here to check and resolve this.

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Has the camera been set to a static IP? We do not recommend setting the camera to a static IP as this is not usually required and can render the camera inaccessible if setup incorrectly. Click here to check this has been setup correctly. 

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Is the UID correct and all in uppercase? If any character in the cameras UID is not in uppercase it will not be able to connect to the app remotely. If this is the case, delete the camera from the app and add it again. For help with this click here for an Android device and click here for an iOS device.

Changed WiFi router or given a new router by your ISP?

If for some reason you have changed/updated your WiFi router your camera(s) will need to be reset to factory defaults and setup again, since the WiFi details and ip addressing on your camera(s) will still be that of your old router.

To reset your camera(s) and start afresh please click here.

NB: Be sure to read and follow the reset instructions carefully to avoid any problems or delay in setup.

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Once reset you will need to setup the WiFi connection again. Please follow one of the guides below to complete this.

PC Method

App Method

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WPS Method, for WPS enabled routers.

Power LED flashing rapidly and camera offline?

A rapidly flashing green power LED usually indicates that the camera’s firmware has encountered an error. This is rare but can occasionally happen after an unexpected power cut (if the camera is in the middle of performing a task), due to incorrect settings in the camera (too many enabled tasks, conflicting settings etc.), or due to a faulty SD card. 

This can usually be resolved with a reset of the camera. To do this first power down the camera and leave it for at least 10-15 minutes, then follow the steps on the page linked below to reset the camera. Note: a reset will clear all changed settings in the camera and revert it back to the defaults.

How to reset the camera

If the reset does not clear the error then you should get in touch with our support team using the “contact us” form as they will be able to advise on the next steps to resolve the issue.

How to install and use Camera Live V1

How to reset a camera.

If you think you need to reset your camera we recommend you first get in touch with us using the “Contact us” form as a reset may not solve your issue and will wipe the camera of any user data, meaning you will need to set the camera up again.

But should you want to reset your camera anyway please use either of the guides below.

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

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There are two ways to reset the camera: physically by pressing the hardware reset button or digitally via the camera’s web interface….

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Physical reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.

5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.
For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paper-clip or similar.
9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

Digital reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.

8) log in to the camera interface on a PC, see the guide here on how to do this.

9) Go to Setting, Tools, Backup or Reset.
10) Click on Reset, then when it appears click on Reboot.
10) Wait 5 mins for the camera to power up fully, ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is admin (in lower case) for both.

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new. You’ll find the details here: http://ucam247.helpsite.io/categories/3646-camera-setup

Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Camera is rebooting often

Do you find the camera does not remain online for any length of time? If so this is usually a setup or a hardware error, typically with the SD card or the recording setup. Please take a look at the troubleshooting guides below to help resolve your issues.

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SD card not working.

Too many tasks enabled.

Issues with power supply, outdoor cameras.

Cannot view the video from the app.

If you are having trouble viewing video in the app it is likely due to one of the issues listed below. 

Poor Wifi connectivity

p2p disabled

Privacy mode enabled blocking access to the live feed.

Live feed or playback is jerky and not smooth

The first thing to check will be that the camera has a strong WiFi connection. This can be checked in the app by going to Edit Camera, Advanced Setting, WiFi Setting and should be at least 50-60%. A poor WiFi signal can cause the playback of the live feed to be poor. Click here for advice if the WiFi signal strength is poor.

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If the WiFi connection is strong, the next thing to check will be that the stream setup is set appropriately for your network. The defaults for this are below and can be found by logging in to the camera’s web interface and going to Setting, Camera, Stream Setup.

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The H.264 bitrate should be left at the default of 1536, raising this can cause the camera to send more data than your router can cope with causing a jerky live stream.

The MJPEG stream should not be set higher than the default of 50. This is an uncompressed stream that is used for the cameras motion detection, not for recording or streaming, raising this can cause issues with the streaming as it puts a high load on the camera.

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You should also check that you do not have too many tasks enabled, conflicting tasks can cause issues with the camera’s ability to stream well. You should only have one of task 7, 8, 9 or 10 enabled at any one time. For more information on setting up the task management page click here.

NVR IP address keeps changing.

You have setup and NVR with a camera successfully however it stops recording after a short time.

This may be due to your router assigning the NVR a new IP address very often. In this case the best way to prevent this from changing and your details in the Storage Setup page becoming incorrect is by setting the NVR to a static IP address.

To do this please take a look at our setup guide for Setting the NVR to a Static IP address.

Having Trouble With WiFi setup?

Does your WiFi use older WEP Encryption? If so click here

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Not getting a wireless connection where you have placed your camera? Click Here for more information.

The app’s home screen allows you to see all your cameras’ latest activity at a glance, so you can quickly identify any potential security threats. The events gallery allows you to view all your cameras’ events at once or individually, making it easy to track activity over time.

With quick access to live streaming, you can now monitor your property in real-time, giving you peace of mind when you’re away. The app also provides important information on each camera’s status, allowing you to better manage and maintain your cameras.

The VOSKER® Sense AI Tools ensures that you receive notifications that matter to you. With advanced motion detection, you can customize alerts to receive notifications on your phone only when a person or vehicle is detected. This feature also reduces false notifications, so you’re not constantly bombarded with unnecessary alerts.

VOSKER cameras use 4G-LTE cellular network and are not compatible with Wi-Fi. To activate your camera with the supplied SIM card, you’ll need a VOSKER data plan, and you’ll need one plan for every camera on your account.

Take your surveillance efforts to the next level. Download the VOSKER mobile app today and experience the ultimate in remote area monitoring.

ACCESSING YOUR ACCOUNT

Use your login credentials to access your VOSKER account from the web browser. To access your account from your mobile, you will need to download the VOSKER app from Google Play Store (Android) or Apple App Store (iOS). You can modify your personal information or add other cameras to your account from either the web browser or the mobile app. You can also add other users, however, you must share the same email address and password.

HOW CAN I BUY A PLAN?

If you are using an Android phone, you have the option to purchase a plan either from your VOSKER mobile app or from the web browser.

For iOS users, you will need to access your VOSKER account from the web browser to purchase a plan.

VOSKER MOBILE APP :
To purchase a plan from your VOSKER mobile app,

VOSKER WEBAPP :

Once you login to your account, follow the steps below to purchase a plan:

*Remember that you can save up to 10% when you select a yearly plan!

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VOSKER APP setup and User guide

HOW DO I HAVE ACCESS TO THE FREE PLAN?

V150
V150 comes with a 7-day free trial of our Elite plan that will give you unlimited photos and 40 HD photos for those 7 days. After your trial period is over, you’ll need to purchase a plan in order to keep receiving photos in your VOSKER mobile app. Photos will still be saved to the MicroSD card of your camera.

V200 and V100
You will receive a 30-day free trial of the Elite Plan where you will be receiving unlimited photos and can request up to 40 HD photos. After the first 30 days of activation on the unlimited plan, your camera will automatically transfer to the free plan where you will receive up to 100 photos a month. You can purchase a paid plan any time after the 30-day trial period is over.

HOW CAN I DOWNLOAD HD PICTURES ON MY PHONE?

Users are now able to get HD versions of their most valuable photos upon request through the VOSKER App or the VOSKER web App*. Each plan has a limit of HD photos to download per month.
*except for the FREE plan

On the right top corner of each of your pictures you will find an HD icon. Click and your picture will start uploading.

View of the Mobile App:

HOW TO CHOOSE THE RIGHT TRANSMISSION PLAN FOR MY SECURITY CAMERA?

Cellular security cameras are great for monitoring your property remotely. A notification pops on your phone, and you see somebody lurking around the construction site, the farm or the marina.

This system relies on the data plan you will pick and the number of photo alerts included. But how do you know how many alerts you will need? We listed points to consider when buying your data plan.

Photo count

First, consider how many alerts you expect the security camera to send in a month. Since the data plan works off of a monthly allotment, having a rough estimate based on the 7-day free Elite trial is a good place to start.

Location may come into play. The number of photo alerts may vary if you installed the camera in an empty yard or at a busy security gate. How many times will people or vehicles pass in front of it daily? Also, consider other elements moving in front of the camera, like animals, objects, and weather conditions.

Settings

On top of this first estimation, you must factor in your camera settings preferences in the VOSKER app.

How many alerts are you ready to miss?

The camera saves photos on the memory card when you reach the monthly photo alerts. You will no longer receive any alerts in the app until the photo count is reset in the next monthly cycle or unless you upgrade the plan. It all comes down to your tolerance of missing information.

Test it

A great way to evaluate your needs is to get a monthly Elite plan for your newly installed camera. Test the settings to fit your objectives and monitor the photo count. Once the setup is steady, and you get a good idea of the photo alerts, it is time to pick the best plan and frequency.

Remember: you can save 10% off the monthly fee by purchasing the data plan annually.

Flexible

You may use your security camera at different locations or for different purposes within a year, affecting the number of photo alerts you need. Remember, you can upgrade or downgrade a monthly data plan*. It is also possible to suspend its auto-renewal if you need a break.

You now have all the tools to make the best decisions for your surveillance solution.

*Annual plan can only be upgraded with extra charges.

WHAT CAN I DO TO INCREASE MY PHOTO QUALITY?

Understanding the different features and specifications of the VOSKER cameras can help you choose the right camera at different locations on your property that will give you optimal photo quality. If you intend to set up the camera in a place where the objects are moving fast, choose a camera with a faster trigger speed to ensure the camera activates and captures the photo before the object moves out of the frame. Cameras that have a larger motion detection range are a better choice when you want to set up the camera over larger areas.

Here are a few things that you can do to improve the quality of your photos:

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WHY DOES THE RESOLUTION ON MY PHOTOS SEEM TO BE LOW?

The photos that your camera is sending have been compressed to facilitate the transfer. You will find the best photo quality directly on the SD card inside your camera. You can also get HD versions of your most valuable photos upon request through the VOSKER App or the VOSKER web App*. Each plan has a limit of HD photos to download per month.

On the right top corner of each of your pictures, you will find an HD icon. Click and your picture will start uploading. *except for the FREE plan

WHY DO MY PICTURE COLORS LOOK WRONG?

If the color of your photos looks different than normal, E.g., Pink or Black photos, check the following:

CAN’T LOGIN TO MY VOSKER ACCOUNT.

If you are having issues logging in to your account, verify the following:

STEP 1

STEP 2

STEP 3

If following the steps above did not resolve your issue, please contact VOSKER support team for assistance.

HOW TO CHANGE MY CAMERA SETTINGS FROM THE VOSKER APP

To change your settings for your VOSKER camera, navigate to the “Settings” tab. Make sure to choose the correct camera from the dropdown option at the top. You will see 3 sections: Basic, Cellular Setup, and Advanced Options. You can change the settings under these sections according to your preference and select the “Apply Changes” button to save the settings.

Note: Our cameras communicate with our servers based on the frequency set in your settings. For example: If your Transfer Frequency is set to 2 times a day, this means that your camera will communicate with our servers 2 times a day.

VOSKER SENSE

VOSKER SENSE is a tool that uses artificial intelligence and enables you to easily differentiate between a human and a vehicle in a photo. All our plans, except the Free plan, include VOSKER® AI Tools. So, make sure you are on one of our paid plans. To use this feature,

HOW TO DELETE CAMERA FROM ACCOUNT

HOW CAN I SHARE MY PICTURES WITH SEVERAL PEOPLE?

WHAT IS THE RESOLUTION OF THE TRANSMITTED PHOTOS?

V200

V150 and V100

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