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Blurams Cameras Installation and Connection Guide

admin — Sat, 18 Jan 2025 18:58:09 +0000

Blurams Cameras Installation and Connection Guide, The blurams app is home monitoring Wi-Fi video camera that sets up easily on your smartphone. With blurams camera, you can view your live video feed from anywhere by logging into the free blurams app on your smartphone.

Voice prompt description in the process of adding a device

1.During the device addition process, the device provides various sound or voice prompts to convey its status:

2.One “Beep”:

Pressing the “RESET” button triggers a long “beep,” indicating the device is in network configuration mode.

3. Two “Beeps”:

Emitting two beeps signifies the device received a request to add when scanning a QR code or receiving Wi-Fi information.

Blurams Cameras Installation and Connection Guide

4. “Camera is having trouble finding your network, please check your network name again and move the camera closer to your router”:

Indicates Wi-Fi connection issues. Retry device addition, ensuring:

a. Connected to a 2.4G Wi-Fi, not 5G.

b. Correct Wi-Fi password.

c. Device proximity to the router.

5. “Camera is having trouble connecting to the network, please try re-entering your password”:

Alerts mismatched Wi-Fi name and password. Retry, ensuring accurate Wi-Fi details.

6. “Camera is having trouble finding your network, please try moving camera closer to your router”:

Suggests weak Wi-Fi signal. Retry with the device closer to the router.

7. “Wi-Fi connection successful, camera is trying to connect the server”:

Indicates successful Wi-Fi connection; device is attempting server connection.

8. “Wi-Fi network error, the camera is having trouble connecting to the network, please try again later”:

Signifies server connection failure. Check if Wi-Fi network can access the Internet.

9. “Configuration is complete, please wait for the camera online”:

Marks successful device addition. Complete remaining configuration steps as guided for device usage.

If you are still unable to connect to the network, please provide the following information, and contact our customer support team at support@blurams.com for assistance.

• The device model

• Please provide us with the MAC address, which can be found at the bottom of the device

• Please let us know what error voice message when it fails to connect to the network. It would be helpful if you could provide a video showing the issue.

How can I add a new device/ connect to network?

• Device use environment

Different device models need to be added in different ways depending on your smartphone and device model, there are four ways to add devices based on the device’s functions. Before you start adding devices, please note the following points:

1.Make sure the device is and the red light is flashing; please use the original power adapter and cord to avoid issues such as insufficient power supply.

2.Make sure the network connection is normal. Please connect your phone to a stable Wi-Fi connection, and use the phone’s system browser to visit a website and check whether the network connection is good.

1.Make sure the phone and the device are under the same 2.4GHz Wi-Fi Network (If you only have 5GHz Wi-Fi, please check if the device you have supports an internet connection.). If you are using a dual-band router, you can log in to the router’s background control panel to enable a 2.4GHz Wi-Fi connection, or contact the router’s provider to inquire how to enable it, which can effectively improve the success rate of the dual-band router’s network allocation. Only parts of A33, A12S, and A31P support a 5GHz connection.

3.Place the device as close to the router as possible.

1.Please note that during the process of adding a device, the App needs permission to get the Wi-Fi information of the phone. Due to privacy limitations of the Android and iOS systems, obtaining the Wi-Fi information also requires the position/location permission from your phone. Please agree to authorize the permissions. If you have refused to grant location permission, you can reauthorize it in the following way:

• iOS users: System Settings -> blurams -> Location -> Select “While Using”

• Android users: System Settings -> Applications -> blurams -> Permissions -> Open Location

• Connection guide

Different adding methods will be different due to different attributes of the device.

QR Code(Wi-Fi Connection)

1.On the device list of the app, tap the “+” sign in the upper right corner.

2.Select the device you’re going to add, and select “Wi-Fi Connection”.

3.Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep.

4.Make sure that the Wi-Fi is a 2.4GHz network (If you only have 5GHz Wi-Fi, please check if the device you have supports an internet connection). Enter the Wi-Fi password and connect it to the camera.

5.Have the device scan the the QR code generated on the phone, and keep a proper distance (10-20 cm or 4-8 inches)until the camera’s indicator light changes to a blinking green light, or you hear two beeps from the device.

6.After scanning the QR code successfully, the device will start to connect to the Wi-Fi and then the server until it is set.

AP Mode(Wi-Fi Connection)

1.On the device list of the app, tap the “+” sign in the upper right corner.

2.Select the device you’re going to add, and select “Wi-Fi Connection” (only supported by part of devices, please choose according to the APP display).

4.Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep, select AP entrance. Go to the phone’s Setting -> Wi-Fi and connect your phone to a Wi-Fi named “CAM_xxxxxxx”

6.After the connection is successful, return to theBluramsAPP to display the Wi-Fi list scanned by the device.

8.Select the Wi-Fi to which the device will be connected and enter the password After clicking Next, the device will start to connect to the Wi-Fi and server and complete the setup.

Network Cable Connection

1.On the device list of the app, tap the “+” sign in the upper right corner.

2.Select the device you’re going to add and select “Network Cable Connection”(only supported by part of devices, please choose according to the APP display).

3.Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep.

4.Your device information needs to be matched before connecting, by scanning QR or entering the current SN code on the device.

5.After clicking Next, the device will start to connect to the Wi-Fi and server and complete the setup.

Bluetooth Connection

1.On the device list of the app, tap the “+” sign in the upper right corner.

2.Select the device you’re going to addand select “Bluetooth Connection”(only supported by part of devices, please choose according to the APP display).

3.Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep.

4.Select the Bluetooth signal that your phone has found to match the device, you can also match by scanning the QR code or entering the SN on the the device. Then wait for the match to be successful. The bluetooth is always named as “CAM_xxxxxxx”

5.After that Select the Wi-Fi to which the device will be connected and enter the password

6.After clicking Next, the device will start to connect to the Wi-Fi and server and complete the setup.

The Outdoor Lite2 indicates “Network Error”

If the outdoor lite2 (A20) indicates “Network Error”, please try to take a look at the below steps:

1, Connect the Ethernet cable from the router and power up the camera.
2, Add device using the App WiFi method, prompt with say Connection Successful.
3, Ethernet can be unplugged and Wi-Fi connection will be established.

If the issue still can’t connect via the Ethernet cable, please contact the support team email for advice.

Also, if you have the SD card and SD card reader, update the firmware will fix this issue also.

How to access the camera on PC

If you want to access the camera on web browser, there are two ways to access the web client.

1, Please go to the web client via the below link.

https://client.blurams.com/login

2, Please go to our official website, tap the “My device” to access the web client.

How to change the email address for the account?

If you want to change the email address for the account, we are so sorry it can’t be changed. The Blurams account is only linked to one email address, and it can’t be changed after registration.

If the old email address is unavailable, we suggest that you can register a new account with the new email address, then add the camera under the new account.

Please note: If you set up the camera under the new account, all the video data, Blurams Guard plans, and camera settings will still be under the old account, and it can’t be transferred to the new account.

Why the lens is rotated by itself or out of control?

If the device is rotated by itself or out of control, please try to troubleshoot it by following steps:

1, Please check if the Motion tracking function is on, if not, please turn off it. (Picture 1)

2, Please check if the Auto Cruise function is on, if not, please turn off it. (Picture 2)
3, Restart the device.
4, If the device still rotates by itself, please provide a video about it, and please attach the MAC address.

Can’t scan the QR code

If the Blurams Cam can’t scan the QR code, first, please make sure the device is red light blinking, please try to troubleshoot the issue by taking the below steps:

– Remove the camera’s lens protective film to make sure the lens is clean

– Adjust the smartphone screen brightness, Switch the App theme to Light, please go to the Blurams app >- Me >- Settings >- Theme, switch to Light mode

– Place the home security cameras on a table or platform, adjust the phone to let it scan the QR code

– Tap the QR code to enlarge it

– Adjust the distance between the lens and screen, the best distance is 3 ~ 5 inch

Please note: the device model A21C Outdoor Pro canadd it via the AP mode, it doesn’t need to scan the QR code; The outdoor lite2, outdoor lite3 supports connect via the Ethernet cable also.

How to remove or delete a device under my account

When you need to transfer a device to another account, or return it back, please delete the device from your account.

You can delete the device by selecting the “Remove Device” option on the device’s [Preferences/Settings] ”

If the device is associated with a Cloud Service, when the device is removed, the Cloud Service will be unassociated with this device.

This will not affect your other devices.

You can manage all Cloud Services under your account through “Me” -> “Cloud Service” -> “My Cloud Service”.

In addition, it is worth noting that when the device is removed, please save your video data to avoid data loss due to accidental removal.

Change the network

If the device is offline:

If the device is offline, you can only connect the device to the new router by re-adding the device. You can connect the device to the new router through the [Troubleshooting] button on the device list, [Update Wi-Fi] in the [Preferences/Settings], or by adding a new device.

If the device is online:
When the device is online, you can go to the device’s [Preferences/Settings] -> [Network Info] -> [Update Wi-Fi] to connect the device to the new router. After entering this section, the available Wi-Fi list scanned by the device will be automatically loaded. Select the Wi-Fi to which you need the device to connect and enter the password, and this Wi-Fi information will be sent to the device. The device will then try to connect to the new Wi-Fi. Even when the device is online, connect the device to the new Wi-Fi by adding the device again.

My device appears disconnected or offline

If the device shows that it is disconnected or offline, it may be caused by short-term network fluctuations or changes in the network conditions of the environment where the device is located. Please re-add firstly by the methods in 2.2 and if re-adding doesn’t work then check the following steps of your wifi environment:

1.Check that the connected router to the device can access the Internet properly. Please connect your phone to the same router, and visit a commonly used website via your system browser to check whether it opens normally.

2.Make sure the Wi-Fi account and password you entered are correct. If you have changed the name or password of the Wi-Fi, please reset and re-add the device.

3.Please place the device close to the router and clear the area between the device and the router.

4.Since a single router can only support a limited number of devices at the same time, please try to disconnect other devices before adding new devices.

5.The devices (except A33, A12S, A31P) must be connected to a 2.4G wireless network, not 5G. You can log in to the console of the router to enable the 2.4G wireless network, or you can contact the manufacturer of the router to inquire how to enable the 2.4G wireless network.

6.If you are using a dual-band router, you can log in to the router’s background control panel to enablea2.4GHz Wi-Ficonnection, or contact the router’s provider to inquire how to enable it or separate it from the single-band, which can effectively improve the success rate of the dual-band router’s network allocation.

What do the different status light colors mean?

Status lights on devices are an important tool that can help you find out what a given problem is. They can be divided into the following types:

1.The indicator light is off

1.If the indicator light is off, the indicator is turned off by the user or the device is not currently powered on. If it was turned off by the user, you can go to the device’s [Preferences/Settings] on your app and turn on the indicator light switch; if the status of the indicator light on the device’s [Preferences/Settings] is on, check whether the device is connected normally to a power source.

2.The red light is on

1.If the red light is on, the device has not been added or the device is offline. Please try adding the device again.

3.The red light is blinking

1.If the red light is blinking, the device is attempting to connect to the network, the device will attempt to scan the QR code or will wait for your smartphone to connect to the AP hotspot of the device.

4.The green light is on

1.If the green light is on, the device is working well and isn’t encountering any issues.

5.The green light is blinking

1.If the green light is blinking, the device is trying to connect to the Wi-Fi or trying to connect to the server. This status will appear when the device is turned back on after having been turned off, or while trying to reconnect after having been disconnected. This status will also appear during the process of adding a device.

Note: if the camera’s status light keeps solid red or green light even if press the set button, please contact the support team for advice.

Apple Siri set up guide

If you want to voice command the device, like turn on/ turn off/ show the live stream, please try to enter the Blurams app [Discover]>- [Siri Shortcuts].

Prerequisites for use:
1. Siri voice control function only supports iOS12 and above systems;
2. Only supports English and Simplified Chinese;
3. The shared device does not support adding shortcut commands.

Steps for usage:
1. Open the app and click the Discover button in the bottom navigation bar to enter the discovery page
2. Click Siri Shortcuts to enter a new page. Each device supports 3 commands individually.

The three commands are defined as follows:
1) Show the camera: call up the blurams APP, jump to the playback page to play the real-time video of the corresponding camera.
2) Turn on the camera: without manually open the blurams App, directly open the corresponding camera automatically.
3) Turn off the camera: without the user manually opening the blurams App, the corresponding camera is automatically turned off directly.

3. Click the “+” sign on the right side of each command to call up and add it to the Siri page. The default shortcut name is the name of the list, which can be modified by the user;
4. After the instruction is added to Siri, the Siri voice command is displayed on the second line of the list, and the plus sign on the right side of the list becomes an arrow to the right. The user can click the list option to re-start edit;
5. After the command is successfully added, Siri is invoked, and the user reads the set voice command to perform the corresponding operation.

Alexa app says “Waiting for Blurams”

If the Amazon Alexa can’t play the live stream and says “Waiting for Blurams”, use the below steps to trouble this issue:

1, Please ensure you can play the live stream on Blurams app.

2, Check if your Amazon Alexa app is up to date.

3, Disable, then re-enable the Blurams Skill in the Amazon Alexa App.

1.On the top left, tap Menu > Skills & Games > Your Skills > Blurams > Disable Skill > Disable.

2.Return to the Blurams Skill and tap Enable to Use. Sign into Blurams and tap Accept.

3.Follow the steps to Discover Your Devices.

Alexa cannot discover or connect to the camera

Here are some steps to try if your Amazon device is having trouble discovering the security camera:

1, Ensure the devices is the newest firmware, click here to see how to update the firmware online.

2, Ensure your Alexa devices’ firmware is also up to date. Click this link to check with Amazon customer support.

3, Ensure that you authorized the correct Blurams account to your Amazon Alexa account.

4, Disable, and re-enable the Blurams skill.

5, Ensure the device is online and the network is fine.

6, For additional troubleshooting, click here to refer to Amazon Alexa support.

Alexa can’t link to my account

If you can’t link your account to Amazon Alexa blurams skill, please try to do the following things:

1, Please try to log in the blurams app with the same account and password, and make sure the account and password are valid and correct.
2, Please check if the email address and password are correct, and please note if there exists the space character.

IFTTT set up steps

Blurams has partnered with IFTTT (If This Then That) to let our users connect Blurams security cameras and Doorbell to other brand apps and devices.

Blurams security camera and doorbell has a few triggers and actions it can use with IFTTT. Please go to the IFTTT to get more features to build a smart home and living carefree.

1. Download IFTTT

Enter https://ifttt.com/ in the address bar of a browser or download and install the “IFTTT” App from the Apple Store or Google Play.

2. Create Applet

Sign up and log into the IFTTT App, now you’re ready to create an Applet with Blurams service. As an example, we will demonstrate how to use the Blurams service by creating an Applet that “turns on push notification when you leave a place.

There are 3 steps to create an Applet:

1.Select “IF”

2.Select “THEN”

3.Preview and finish.

2.1 Select “IF”

Select the Location service first, then select “You exit an area” and locate an area on the map.

2.2 Select “Then”

Search and select “Blurams” service, then select the device which you need to enable push-notifications for it. If you have not used Blurams service before, then you need to do an authentication between your Blurams account and IFTTT first.

2.3 Preview and Finish

After finishing the settings above, IFTTT will show a preview page, here you can choose to rename the Applet.

Tap the “Finish” and after the save is successful, this Applet will immediately take effect.

3. Disable Applet

When you don’t need the Applet, you can disconnect the Applet or just archive it in the IFTTT App.

To learn more about Applets click here for support articles by IFTTT.

Disable/ Unlink Google Home

1.Open the Google Home app.

2.Tap Add -> Set up device -> Works with Google.

3.Tap “blurams” service below “Linked services”.

4.Tap “Unlink account” and then confirm you want to unlink.

Set up the Google Home/ Google Assistant

1. Download the Google Home app

On your mobile device or tablet, download the Google Home app.

2. Set up your Google device

If you haven’t set up your Chromecast and speaker or display, follow the steps below. If you have already set up these devices, you can skip this step.

1.Chromecast: https://support.google.com/chromecast/answer/2998456

2.Google Nest or Home speaker or display: https://support.google.com/googlenest/answer/7029485

3. Link blurams Account

• Open the Google Home app.

• Tap Add -> Set up device -> Works with Google.

• Search “blurams”.

• Tap “blurams” service.

• Sign in to the service with your blurams account.

Voice control

Use these commands to control your home security cameras:

1.OK Google, Show [camera name] on [Chromecast device name]

2.OK Google, Stop [TV/Chromecast device name]

Disable or Unlink the Alexa Skill

Click “DISABLE SKILL” on the Skill homepage to disable blurams skill.

Amazon Alexa Voice Commands

After discovering devices, you can control these devices through Amazon Echo series products. Currently, they support voice commands such as：

1.Alexa, turn on .

2.Alexa, show my .

3.Alexa, stop.

How to set up Amazon Alexa?

1. Download Amazon Alexa

Download and install the “Amazon Alexa” app on the App Store or Google Play.

2. Find blurams Skill

Log in to the Amazon Alexa app, open the sidebar from the top left corner, and enter the “Skills & Game” page, search for “blurams” in the search bar to find the blurams skills.

3. Enable blurams Skill

In the search result page, click “blurams Skill” and go to the Skill page, click “ENABLE” and follow the instructions to link Amazon to your blurams account.

4. Discover device

If the accounts are successfully linked, the Amazon Alexa App will start to discover devices. After waiting for a moment, all security cameras that have been discovered will be listed automatically.

Notes to keep in mind:

• The blurams skill works with all devices that are connected to your blurams account, including devices shared by other blurams users.

• Assign your device to an easily pronounceable name, such as “Garage” or “Living Room”.

• If your device is turned off or does not have power, Alexa won’t be able to access the Device. You must have power to the device.

OTA (Over The Air) Firmware Update

1.Online updates allow you to check the latest firmware version online for a given device. Whenever we provide a major new feature or fix an important issue for your hardware, we release an update to the device.

2.If your device is an upgradeable firmware model, you can see a firmware update prompt on the device List window of the app. Tap [Update Now] to see the details of this update.

3.You can also go to the [Preferences/Settings] -> [Technical Info] section of the blurams app to check whether there is a new firmware version available. Tap [Update Now] to start the update.

4.Make sure your app is running while waiting for the upgrade to complete. To avoid unknown problems, while the update is happening, do not minimize or close the app, shut down the device, or interrupt the update.

Where is the SD card slot?

If you couldn’t find the SD card slot of these devices(Dome Pro, Dome Lite, Dome Lite 2, Snowman), please power off the device, slide up the lens, the SD card slot is on the lens.

I can’t see any videos after inserting the SD card?

The device supports both cloud recording and SD card recording mode. The timeline displays videos that are in the cloud by default. If you need to view the video on the SD card, please switch the viewing way to SD card using one of the following ways:

• Enter the device’s [Preferences] “” -> [Storage] -> [Video viewing ways] and select the SD card.

• Enter the live page, tap the “” button to switch the timeline to the SD card mode.

In addition, you can switch the video recording mode on the SD card through the device’s [Preferences/Settings] “” -> [Storage] -> [SD card record mode].

The following recording modes are supported:

1.Not recording

The home security camera will no longer record video data on the SD card.

2.Event recording

The device will record video data to the SD card only when an event is detected.

3.All-day recording

If the SD card is inserted into the device, the device will record video data to the SD card at all times even when the device is not connected to the network. However, the SD card might be damaged over time if this mode is used for long periods of time as this engages the card continually.

The app can’t detect the SD card

If the cameras can’t detect the SD card, please try to troubleshoot it via the below step:

1.Please make sure the SD card works properly by testing the write and read files functions on a computer via an SD card reader, then insert the SD card into the device.

2.Please power off the device before inserting the SD card.

3.The device only supports FAT32 format SD card. Please format the SD card into FAT32 format on your computer before inserting it into the device.

4.The SD card capacity is 8GB ~ 128 GB.

Myq App Setup And User Guide

admin — Wed, 15 Jan 2025 13:54:24 +0000

While the myQ App can make getting in and out of your garage easy, there’s so much more it has to offer. Get groceries delivered to your garage by giving access through the myQ app. Secure delivered packages by allowing drivers temporary access. Set schedules on when you want to open and close your garage door. Stay updated on daily activity with real-time alerts from the myQ app. Use the guides below to find out how to activate and add Chamberlain Group devices to your myQ app. Sign up for email updates so you know when the myQ app has new smart features to make your life easier.

Password Reset

How to Reset your Password

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

• Changing Your myQ Account Password in the myQ App

• Changing Your myQ Account Password If You Forgot the Password

• Changing Your Password if you are Locked Out

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

• Uppercase letter

• Lowercase letter

• Number

• Symbol

How to Change Your myQ Account Password in the myQ App

1.Tap the Initials icon in the top left corner.

2.Tap on Manage Account.

3.Tap Change Password.

4.Enter the current password.

5.Enter the new password.

6.Confirm the new password.

7.Tap on Submit.

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

How to Change the Password for a myQ Account

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

• Changing Your myQ Account Password in the myQ App

• Changing Your myQ Account Password If You Forgot the Password

• Changing Your Password if you are Locked Out

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

• Uppercase letter

• Lowercase letter

• Number

• Symbol

How to Change Your myQ Account Password in the myQ App

1.Tap the Initials icon in the top left corner.

2.Tap on Manage Account.

3.Tap Change Password.

4.Enter the current password.

5.Enter the new password.

6.Confirm the new password.

7.Tap on Submit.

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

Changing Your myQ Account Password If You Forgot the Password

1.Tap the Initials icon in the top left corner.

• Note the email for the myQ account under the initials before signing out. If you do not have access to the email associated with the myQ account, see How to Change My Email Address on My myQ Account.

1.Tap Sign Out

2.Tap Already have an account? Sign In on the login screen

3.Tap Sign In With Email

4.Tap Forgot Password on the sign-in screen, below the email and password.

5.Enter the email address that was used to create the myQ account.

6.Enter the four-digit code sent to your email address.

• If you do not see an email check your spam or junk folder.

• Depending on your email provider, the email may take 30 minutes to 24 hours to be received. Please wait before requesting another code.

7.Create a password and enter it twice to confirm.

8.You are now logged into the app.

Note: After changing the password, any mobile device(s) using this email address will need to be updated with the new password in order to access the account.

Changing your password if you are locked out

1.Tap Log In

2.Tap Forgot Password on the sign-in screen

3.Enter the email address that was used to create the myQ account.

4.Enter the four-digit code sent to your email address.

• If you do not see an email, check your spam or junk folder.

• Depending on your email provider, the email may take 30 minutes to 24 hours to be received. Please wait before requesting another code.

1.Create a new password and enter it twice to confirm.

2.You are now logged into the app.

Email Updates

Follow the steps below to enable or disable notifications using the myQ app.

1.Login to the myQ app.

2.Tap the gear icon within the device view.

3.Tap on Notifications.

4.Tap the slider next to the notification to enable or disable the notification.

5.Tap Save.

Note:

• Each phone with the myQ app installed will receive push notifications.

• Email notifications are sent only to a valid email address. If you want more than one device to receive email notifications, each device must have access to the email account used during the creation of your account.

Set Up Family & Friends

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

1.Open the myQ App.

2.Tap Users at the bottom of the screen.

3.Tap the plus sign (+) (top right).

4.Choose the type of user you want to add based on the permission you would like to provide:

• Co-Owner – Allows 24/7 access to all your myQ devices and account settings.

• Family & Friend – Allows access to the myQ devices you select.

1.Enter the user’s name and email address or select the plus sign (+) next to the name field to pick from your phone’s contacts list.

Note: When choosing from your phone’s contacts using the plus sign (+), you may receive a pop-up requesting permission for myQ to access your contacts. The phone contact must contain an email to be selected.

1.Complete the invitation

•

◦ For Co-Owners – Tap send to complete the invite.

◦ For Family and Friends – Continue to step 7.

1.Select an access period then continue.

•

◦ Always

◦ Temporary- Set specific start and end dates and specific times for access.

◦ Recurring- Choose specific days for access.

1.Select which myQ devices you want to share with the new user.

1.Review the invitation summary, which will include:

•

◦ Name of the person you’re inviting.

◦ The email address the invite will be sent to.

◦ The type of permission you’re giving (Co-Owner or Family & Friend).

◦ The devices you’re sharing.

1.If the summary is correct, tap Send at the bottom of the screen.

Note: The invite must be accepted within 7 days.

Inviting Users to Access Your myQ Account

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

1.Open the myQ App.

2.Tap Users at the bottom of the screen.

3.Tap the plus sign (+) (top right).

4.Choose the type of user you want to add based on the permission you would like to provide:

• Co-Owner – Allows 24/7 access to all your myQ devices and account settings.

• Family & Friend – Allows access to the myQ devices you select.

1.Enter the user’s name and email address or select the plus sign (+) next to the name field to pick from your phone’s contacts list.

1.Complete the invitation

•

◦ For Co-Owners – Tap send to complete the invite.

◦ For Family and Friends – Continue to step 7.

1.Select an access period then continue.

•

◦ Always

◦ Temporary- Set specific start and end dates and specific times for access.

◦ Recurring- Choose specific days for access.

1.Select which myQ devices you want to share with the new user.

1.Review the invitation summary, which will include:

•

◦ Name of the person you’re inviting.

◦ The email address the invite will be sent to.

◦ The type of permission you’re giving (Co-Owner or Family & Friend).

◦ The devices you’re sharing.

1.If the summary is correct, tap Send at the bottom of the screen.

Note: The invite must be accepted within 7 days.

How to Create and Manage myQ Account Notifications

You can set up notifications in the myQ app to know when there is activity on a connected myQ device. Notifications can be sent to your phone or email.

If you choose a specific time for your notification, the notification can’t be scheduled past midnight. For example: If you want the scheduled notification to run from 10:00 pm to 6:00 am, you must create two notifications. One notification to schedule 10:00 PM to 11:59 PM and then another notification to schedule 12:00 AM to 6:00 AM.

How to Create a Notification for a myQ Account

1.Tap the plus sign (+) on the home page then select the connected device or tap the gear icon located within your device view.

2.Tap Notification or Notification and Alerts. Existing alerts for this device will be displayed.

3.Select the device you want to set a notification for.

4.Name the notification.

5.Choose the activity you’d like to be notified for (garage door open, light on, locked, motion)

6.Choose when you would like to be notified.

• Immediately: Get a notification as soon as the device changes.

• Remind Me: You can set a delay for notification. For example: Receive a notification after the door has been open for 10 minutes.

1. Custom times can be set up by enabling Custom Time and Day otherwise, notifications will be received for all times and days (24 hours a day, 7 days a week)

• When scheduling notifications that run past midnight, you’ll need to create two separate notifications. For example: If you want the notification to run from 10:00 pm to 6:00 am, set up one notification for 10:00 PM to 11:59 PM and then create another notification for 12:00 AM to 6:00 AM. This way, you’ll cover the entire time period.

2.Choose how you’d like to be notified.

• Push notification

• Email

3.Tap Save.

Manage Notifications

1.From the home page, click on Gear Icon next to the device you’d like to manage,

2.Select Notification and Alerts

3.To enable/disable a particular notification, use the Toggle switch Under Access Notifications,

4.To edit a notification, tap on the notification you’d like to modify.

Delete Notifications

1.From the home page, click on Gear Icon within the device view.

2.Select Notification and Alerts.

3.Locate the existing notifications that are listed under Access Notifications.

• For Apple: Swipe left on the notification to reveal the Delete option.

• For Android – Press and hold on the notification and you will get the delete option.

1.Tap on Delete to confirm.

2.To edit a notification, tap on the notification you’d like to modify.

Notes:

• You should receive a push or email notification within 90 seconds. If you have not received a notification within 90 seconds, if not, check your device and ensure you can receive push notifications. If you denied this request when installing the app, you will need to turn it on. Consult your device’s instructions for enabling a push notification for the app.

• If your event history does not match your time, update your zip code and time zone within the account settings. See myQ® Home Control App Website – Time for alert/event is different from local time or wrong.

Add a Device to a myQ Account

A myQ device can be a myQ-enabled garage door opener, myQ-enabled gate, a myQ-enabled commercial door opener, or a myQ light control. We have two types of myQ light controls – the Remote Plug-In Light Control and the Remote Light Switch.

To Add a Device Using the myQ App

1.Log into your myQ account.

2.Tap the Initials in the upper left corner.

3.Tap Device Management.

4.Tap the Device/Hub to add the myQ device.

5.Tap Add New.

6.Select the type of device you want to add:

• myQ Garage Door Opener (non-Wi-Fi)

• Remote Light Control

• Commercial Door Operator

• Gate Operator

myQ Garage Door Opener (non-Wi-Fi)*

1.Tap on myQ Garage Door Opener

2.The screen displays “Walk up to your garage door opener and locate its learn button”, and tap Next.

3.Press and release the learn button on the garage door opener once, or the learn button on the door control twice.
Note: If you have a Wi-Fi garage door opener, see How to Clear the Wi-Fi Settings on a myQ Wi-Fi Product before attempting to add it.

4.Once the garage door opener or door control has been added, name your device then tap Save.

Remote Light Control

1.Tap on the Remote Light

2.Walk up to your remote light and locate the learn button on the side or under the cover of the remote light switch.

3.Tap Next

4.Press and release the learn button.

5.Name your device and Save.

Commercial Door Operator

1.Tap on Commercial Door Operator.

2.Locate your commercial door operator’s RADIO button.

3.Tap Next

4.Press and release the RADIO button.
Note: If you are unable to find the RADIO button, please contact your local authorized LiftMaster® dealer for assistance.

5.Once the commercial door opener has been added, name your device then tap Save.

Gate Operator

1.Tap on Gate Operator.

2.Locate the Learn or Reset button on the Gate Operator, and tap Next.

3.Open your gate with a remote or access device and tap Next.

4.Now, either (A) press the gate operator’s learn button twice or (B) toggle the gate from reset to run using the reset button switch three times. The gate operator may sound an alert tone. (This step must be done within 30 seconds of opening the gate)
Note: If you are unable to find the learn button or reset button, please contact your local authorized LiftMaster® dealer for assistance.

5.Once the gate has been added, name your device then tap Save.

myQ Error Codes and How to Resolve Them

Below are potential error codes you may encounter when using the myQ app and how to resolve the cause of the error code

Error Code	Error	Resolution
203	The username or password you entered is incorrect. Try again.	1.The email address or password was entered incorrectly, verify you are using the correct email address or password and try again. 2.If necessary use the myQ app’s “Forgot Password” option to get a new password.
207	The user is locked out.	See article, How to reset a MyQ® locked account or forgotten password
225	Bootloading was performed in the last 10 minutes can’t continue	Wait 10 minutes and try to add the serial number again
301	The gateway or hub serial number was invalid. Please try again.	Make sure the device is online and the serial number that was entered is correct.
304	Please make sure your device is connected and the Green LED is solid ON.	See article, How to resolve connection issues with the Internet Gateway
308	The device is not responding. Please check that the device is powered and in range.	Activate your myQ device from the handheld remote or power button • The garage door opener won’t open or close from the MyQ Home control app
309	The gateway or hub is offline. Please check the power and network connections.	See article, MyQ App Displays Offline
310	That device is on another User’s Account and unable to register.	See article, myQ error 310 – That device is on another User’s Account and unable to register.
311	This Wi-Fi Hub / Wi-Fi Garage Door Opener is either not provisioned to Wi-Fi or not connected to the Internet.	Log into the myQ app and follow the steps to connect to a Wi-Fi network • Wi-Fi Garage Door Opener: How to connect a MyQ Wi-Fi garage door opener to a home Wi-Fi network • myQ Garage, Smart Garage Hub or Smart Garage Control: How to Connect a Smart Garage Hub or Smart Garage Control to a Home Wi-Fi Network
601	This garage door is permanently linked to its hub and cannot be removed. To remove garage door, go to Device Management and remove the Wi-Fi Garage Door Opener.	For a Wi-Fi Garage Door Opener, the door opener is permanently connected to the built-in gateway, thus the door opener cannot be deleted from its own gateway. The gateway must be deleted instead. See article How to delete a place/hub from a myQ account
602	A device on your account already has the given device name.	There is an existing hub on the account that has the same name that the app is trying to name the hub you are adding. Go to Device Management within the myQ app and change the name of the existing hub.
707	For your security, schedules to close a garage have been disabled until further notice. We apologize for the inconvenience.	This error message means that there is a myQ Garage on the account and that the device is unable to schedule the door to close.
	Offline	To resolve the Offline Error, see MyQ App Displays Offline
	Close Error	To resolve a Close Error, see How to resolve a Close error in the myQ app
	Monitor Door Only	To resolve a Monitor Door Only message, see Monitor Door Only Mode
	Work Light Error	Plug in the myQ Remote LED Light and make sure it is programmed to the garage door opener.

Device is Offline

If your myQ device appears to be offline and cannot be controlled via the myQ app, there are several things that could be causing this issue to occur, such as:

• No power to the myQ Hub (myQ Garage, Smart Garage Hub, Smart Garage Control).

◦ Make sure that your device is plugged into a working outlet.

• The myQ Hub is not connected to the router.

◦ Try unplugging your router or modem from its power outlet. Wait 10-15 seconds and plug it back in.

• The router is not connected to the internet.

◦ Check with your internet service provider to see if your internet connection is down.

• Updates to your home network such as updated router settings, a change to your Wi-Fi password, or a new router being used.

◦ See How to Clear the Wi-Fi Settings on a myQ Wi-Fi Product to clear your current Wi-Fi settings.

◦ See How to Reconnect to myQ after Replacing the Router or Changing the Router Settings to change your Wi-Fi settings.

Smart Garage Hub or Smart Garage Control Appear Offline

Check the LED status on your Smart Garage Hub or Smart Garage Control. For more information on the LED status, see Unable to Connect a myQ Device to Home Wi-Fi Network Overview and scroll down.

myQ Garage

myQ Smart Garage Hub

Smart Garage Control

Wi-Fi Garage Door Opener

Check the LED status on the Wi-Fi Garage Door Opener by checking the adjustment button in between the up and down arrows on the operator. For more information, see Unable to Connect a Wi-Fi Garage Door Opener to Wi-Fi Overview and scroll down.

Error Code 1-1

Safety Sensors are Obstructed or Not Connected

Error Description

This error occurs when the garage door opener detects that the safety sensors are blocked, not aligned or have an issue with the wires.

Symptoms of Error

When the garage door begins to close, it reverses to the open position or the garage door does not move and remains in the open position.

How to Fix

1.Ensure the safety sensors are aligned and no objects are between them

2.Check that the safety sensors are correctly connected to the garage door opener

3.If the above steps don’t resolve the error, the wires may be damaged, or there is an issue with one of the safety sensors

View a Help Video

How to Align the Safety Reversing Sensors on Your LiftMaster Garage Door Opener

This video demonstrates how to align the safety reversing sensors on your LiftMaster garage door opener.

Error Code 1-2

Safety Sensor Wiring Issue

Error Description

Users will encounter Error Code 1-2 when the garage door opener detects that the safety sensor wires are shorted or reversed.

Symptoms of Error

The garage door opener will not close, and the opener’s lights will flash or click ten (10) times.

How to Fix

Ensure the safety sensors are correctly wired to the operator and that the bare copper is not touching.

Error Code 1-3

Door Control Wire Issue

Error Description

Users will experience Error Code 1-3 when the operator detects there is a short in the wires connecting the Wall Control to the garage door opener.

Symptoms of Error

The garage door opener works when using the remote controls and keypad, but it does not operate from the wall control panel.

How to Fix

This is best fixed by a Dealer. Use myQ Diagnostics in the myQ app, How to Use myQ Diagnostics, or find a Dealer near you by clicking on the link below.

Face Detection*

How do I set up myQ Face Detection?

1.Tap your initials on the top/left corner of the home screen to access the account menu

2.Tap Face Detection

3.Upon accessing the feature, you will be presented with details to learn how it works

4.Tap Get Started

5.Tap the myQ Camera(s) you would like to enable Face Detection on and tap Save

6.Read the information on the Consent page and tap Accept

7.Read the steps on the Let’s Get Ready to Scan screen and tap I’m Ready

8.Follow the In-app steps to scan your face

9.After you have completed the set-up process as the account owner, you may send an invite to existing account Co-Owners

How do I disable/pause myQ Face Detection?

1.Tap your initials on the top/left corner of the home screen to access the account menu

2.Tap Face Detection

3.Tap Settings

4.Tap to toggle off the myQ Camera of your choice

5.Tap Save

6.Any devices selected will have Face Detection paused

7.To completely pause Face Detection, select all devices and tap Save

How do I manage or delete existing myQ Faces?

1.Tap your initials on the top/left corner of the home screen to access the account menu

2.Tap Face Detection

3.Your face scan (and any minors or non-myQ account holder scans entered by account owners or co-owners) will be stored here.

4.Tap the name of the user you would like to Re-scan or Delete Scan

5.Options to Delete or Re-scan the user’s face will appear at the bottom of the screen

6.Make your selection accordingly

*Face Detection is supported in the US and CA, excluding the state of Illinois for all devices. It is also excluded in Texas & Washington for all LiftMaster or Chamberlain garage door openers with an integrated camera and the myQ Smart Garage Camera (models myQ-SGC1WLM & myQ-SGC1WCH with serial numbers beginning TC-0001).