Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.

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How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex Cloud App. Refer to the Lorex Cloud App Product Compatibility Chart for a list of compatible recorders.

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Changing Your Password via Your Recorder

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Retrieving your device ID

Lorex Devices Password Reset Detailed Guide.

Changing or Resetting Your Recorder’s Password

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click  next to the account you want to change the password for.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex App. Refer to the Lorex App Product Compatibility Chart for a list of compatible recorders.

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Table of contents:

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Change or Reset Your Recorder’s Password Through the Lorex App

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Change Your Recorder’s Password Through the Lorex App

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Reset Your Recorder’s Password Through the Lorex App

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Change or Reset Your Recorder’s Password Through Your Recorder (New Local UI)

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Change Your Recorder’s Password Through Your Recorder (New Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Log in to your recorder using the recorder username (default: admin) and your current password.

2.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > Users > User.

3.Under the admin username, click the icon  underneath Edit.

4.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Reset Your Recorder’s Password Through Your Recorder (New Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

5.Input the email address linked to your account, then tap Send Reset Instructions.

6.Check your email to retrieve the temporary password.

7.Log in to your recorder using the recorder username (default: admin) and your temporary password.

8.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > Users > User.

9.Under the admin username, click the icon  underneath Edit.

10.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Change or Reset Your Recorder’s Password Through Your Recorder (Old Local UI)

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Change Your Recorder’s Password Through Your Recorder (Old Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Log in to your recorder using the recorder username (default: admin) and your current password.

2.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > ACCOUNT > User.

3.Under the admin username, click the icon  underneath Edit.

4.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

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Reset Your Recorder’s Password Through Your Recorder (Old Local UI)

Note: Only the device owner has the authority to change the recorder’s password; shared users do not possess this capability.

1.Launch the Lorex app and log in to your account.

2.Tap  above your recorder’s thumbnail.

3.Tap the Device Settings icon (•••) at the top right of the screen.

4.Tap Device Info > Device Password > Forgot device password.

5.Input the email address linked to your account, then tap Send Reset Instructions.

6.Check your email to retrieve the temporary password.

7.Log in to your recorder using the recorder username (default: admin) and your temporary password.

8.From the Liveview display, right-click to open the Quick Menu, then click Main Menu > ACCOUNT > User.

9.Under the admin username, click the icon  underneath Edit.

10.Adjust the following settings:

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

Your recorder’s new password is now ready for use during login.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex Cirrus App. Refer to the Lorex Cirrus App Product Compatibility Chart for a list of compatible recorders.

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Table of Contents:

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Changing Your Password via the Lorex Cirrus App

Note: You cannot reset your password with the Lorex Cirrus App. To reset your password, you must use your recorder. The following instructions explain how to change your recorder’s password from the Lorex Cirrus App.

1.Tap the  icon in the top left corner of the Lorex Cirrus app.

2.Select Devices.

3.Tap Edit under your desired recorder.

4.Tap Change Password.

5.Fill in the required fields as follows:

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Changing Your Password via Your Recorder

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

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Resetting your Password

1.Login to your system using the reset password.

2.From the Live View screen, click >  Setup > User.

3.From the list of accounts, find the row for the account you want to update and click 

This password will be used to connect to your system from now on.

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Resetting Your Password (LHA / LNK Series)

This password will be used to connect to your system from now on.

Record your password and store it in a secure place.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Pro App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex Pro App. Refer to the Lorex Pro App Product Compatibility Chart for a list of compatible recorders.

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Table of Contents:

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Changing Your Password via the Lorex Pro App

Note: You cannot reset your password with the Lorex Pro App. To reset your password, you must use your recorder. The following instructions explain how to change your recorder’s password from the Lorex Pro App.

1.Tap the ellipses (…) above your desired recorder in the top right corner of the app.

2.Tap Device Settings.

3.Tap  in the top right corner of the Device Settings page.

4.Tap Modify Device Password.

5.Fill in the required fields as follows:

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Changing or Resetting Your Password via Your Recorder

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click  next to the account you want to change the password for.

Note: Ensure your recorder’s new password is between 8 to 32 characters and includes at least 2 character types: lowercase, uppercase, numeric, and special characters.

How to Reset Your Password

There are different processes to reset your password for different types of Lorex products or accounts.

Please select the type of password reset you need:

How to Reset Your Lorex App Account Password

Please note that your Lorex Account and Lorex App account email and passwords are the same. Changing one will automatically change the other.

There are two ways to reset your Lorex App password:

Method 1: App

1. Click Forgot Password on the main app Login screen.

2. Enter your email, a new account password, and click Get Activation Code.

3. Enter the 6-Digit Verification Code sent to your email and click ok.

Method 2: Website

1. Click Recover Password from the Lorex Login page

2. Enter your email address associated with your Lorex Account and click Recover

3. Check your email for your Verification Code.

4. Return to the Recover Password page and input your email address, new password, and verification code that you received.

5. Click Reset and then login using your new credentials.

Further Support

Resetting Your Lorex App password

Resetting Your Lorex Account Password

How to Reset Your NVR or DVR’s Password

Please follow the steps for the app associated with your Recorder

Lorex Recorders Using the Lorex App, Lorex Cirrus App or Lorex Cloud App

Request a temporary password from the website to reset your recorder’s password:

Note: It is necessary to register your product for warranty to request a temporary password for your Recorder.

1. Login into The Warrany Section of Your Lorex Account:

2. Register Your Warranty:

3. Reset Device Password:

4. Use Your Temporary Password:

Further Support

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

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Support Hours Eastern Time:

Mon to Fri: 10:00AM – 9:00PM

Sat & Sun: Closed

How to Locate Your Recorder’s System Information

To complete the temporary password request form on the website, please gather the following information:

System Date: Located in the top-right corner of the screen once the recorder is powered on.

Device ID: Located on the QR code sticker attached to the outside of your recorder.

Device Model: Located in the INFO section from the Quick Menu of your recorder (the device ID can also be found here).

Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number found on the unit.

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How to Reset Your Smart Home Camera’s Password

To ensure your privacy and prevent any unauthorized attempts to gain access to your camera, there is no way to reset your smart home camera’s password. The camera will have to be reset to its factory default.

How to restart or factory reset your IoT Device:

Further Support

Wi-Fi Security Camera – How to reset your device

How to Reset Your IP Camera’s Password

If you have forgotten the password to one of your IP security cameras, you will either need to reset the camera manually. Please see your camera’s documentation to see if there is a reset button.

Reset Button:

If your IP Camera includes a reset button, you can hold the button down to revert it to its default setting. This will allow you to set up the camera again through your NVR with a new password.

Wi-Fi Security Camera – How to change password

We recommend using strong passwords for the Lorex App app and all cameras connected to it, and changing them on a regular basis.

This guide applies to the following products: W281AA, W282CA, W261AS, W261AQ, LNWDB1, and V261LCD.

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How to change device password

Here’s how to change the password of your camera.

Step 1. Launch the Lorex App app, and tap Device Settings.

Step 2. Tap the Name of your device.

Step 3. Tap Device Password.

Step 4. Enter your Old Password, followed by the New Password, Confirm Password, and tap the Save icon.

NOTE: You’ll get a prompt that you’ve sucessfully updated your device password.

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How to change Lorex App account password

Here’s how to change the password of your Lorex App account.

Step 1. Launch the Lorex App app, then tap Account at the bottom of the screen.

Step 2. Tap Account Settings.

Step 3. Tap Security.

Step 4. Tap Change Password.

Step 5. Enter your Current Password, followed by the New Password, then tap Done.

NOTE: You’ll get a prompt that you’ve sucessfully updated the password of your Lorex App account.

You’ll also be loggged out automatically. You must re-login using your new password

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How to enable or disable fingerprint login

If your smartphone supports fingerprint login, you can use it to sign in to your Lorex App.

Step 1. Launch the Lorex App app, then tap Account at the bottom of the screen.

Step 2. Tap Account Settings.

Step 3. Tap Security.

Step 4. Toggle Fingerprint Login button to ON (to enable it) or OFF (to disable it).

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Videoloft removes the need for a local recorder – simplifying the installation, saving space on-site and removing the risk of your recorder being damaged or tampered with.

Alternatively, you may still want to keep your Lorex NVR/DVR and back-up your recorder to the cloud. It takes minutes to set up – all you need to do is connect the Videoloft Cloud Adapter to the same network as your recorder.

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1. Lorex Cloud‎ Setup (For Recorders)

Prerequisites:

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NOTE

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The first time you power up your system, you will be asked to create a new, secure password. Follow the instructions below for remote access to your security system after you have created a new secure system password through your recorder.

1.Download and install the free Lorex Cloud app from the App Store or Google Play Store.

2.Tap the Lorex Cloud icon to open the app.

3.Tap Live view iconthen device list icon

4.Tap DVR/NVR/IP Camera.

5. 

6.Configure the following:

• Register Mode: Select Device ID.

• Name: Choose a name for your system of your choice.

• Device ID: Tap the QR code icon ()

and line up the QR code on the top of your system using the camera on your mobile device. 

OR Under Device ID, manually enter the Device ID printed on the label.

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NOTE If you are accessing your system for the first time, you must create a new password through your recorder. See your recorder’s instruction manual for more details.

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How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex Cloud App. Refer to the Lorex Cloud App Product Compatibility Chart for a list of compatible recorders.

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Changing Your Password via Your Recorder

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Retrieving your device ID

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Changing or Resetting Your Recorder’s Password

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click  next to the account you want to change the password for.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

How to Reset Your Password

There are different processes to reset your password for different types of Lorex products or accounts.

Please select the type of password reset you need:

How to Reset Your Lorex App Account Password

Please note that your Lorex Account and Lorex App account email and passwords are the same. Changing one will automatically change the other.

There are two ways to reset your Lorex App password:

Method 1: App

1. Click Forgot Password on the main app Login screen.

2. Enter your email, a new account password, and click Get Activation Code.

3. Enter the 6-Digit Verification Code sent to your email and click ok.

Method 2: Website

1. Click Recover Password from the Lorex Login page

2. Enter your email address associated with your Lorex Account and click Recover

3. Check your email for your Verification Code.

4. Return to the Recover Password page and input your email address, new password, and verification code that you received.

5. Click Reset and then login using your new credentials.

Further Support

Resetting Your Lorex App password

Resetting Your Lorex Account Password

How to Reset Your NVR or DVR’s Password

Please follow the steps for the app associated with your Recorder

Lorex Recorders Using the Lorex App, Lorex Cirrus App or Lorex Cloud App

Request a temporary password from the website to reset your recorder’s password:

Note: It is necessary to register your product for warranty to request a temporary password for your Recorder.

1. Login into The Warrany Section of Your Lorex Account:

2. Register Your Warranty:

3. Reset Device Password:

4. Use Your Temporary Password:

Further Support

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

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Support Hours Eastern Time:

Mon to Fri: 10:00AM – 9:00PM

Sat & Sun: Closed

How to Locate Your Recorder’s System Information

To complete the temporary password request form on the website, please gather the following information:

System Date: Located in the top-right corner of the screen once the recorder is powered on.

Device ID: Located on the QR code sticker attached to the outside of your recorder.

Device Model: Located in the INFO section from the Quick Menu of your recorder (the device ID can also be found here).

Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number found on the unit.

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How to Reset Your Smart Home Camera’s Password

To ensure your privacy and prevent any unauthorized attempts to gain access to your camera, there is no way to reset your smart home camera’s password. The camera will have to be reset to its factory default.

How to restart or factory reset your IoT Device:

Further Support

Wi-Fi Security Camera – How to reset your device

How to Reset Your IP Camera’s Password

If you have forgotten the password to one of your IP security cameras, you will either need to reset the camera manually. Please see your camera’s documentation to see if there is a reset button.

Reset Button:

If your IP Camera includes a reset button, you can hold the button down to revert it to its default setting. This will allow you to set up the camera again through your NVR with a new password.

LNZ81P25, PTZ Series, P25 – 4K IP Wired Camera with 25x Zoom and IK10 Vandal-Proof Rating: Lorex Cloud App

The following article provides instructions on how to control your your Pan-Tilt-Zoom Camera from the Lorex Cloud app.

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Control the movement of your PTZ camera and access preset controls from the app (PTZ cameras required).

Access PTZ Controls

To access PTZ controls:

Using PTZ Controls

Locking Your Lorex Cloud App

If you would like to put a lock on your Lorex Cloud app, follow these steps to secure your app.

NOTE: The following instructions are shown using an iOS (Apple) smartphone. There may be some differences in the user interface when using an Android smartphone or tablet.

To turn on the User Code:

 Launch the Lorex Cloud app on your smartphone or tablet.

 Tap the settings button  on the top left corner.

 Go to the Local Config tab.

 Tap User Code.

 Turn on User Code.

 Enter a 4-digit code.

 Re-enter the 4-digit code to confirm.

Your User Code is now activated to access the Lorex Cloud app.

To turn off the User Code:

Follow the steps above from 1-4.

Lorex Cloud App: Activating deterrence features

Active deterrence features deter suspicious activities from occurring by flashing a warning light and/or sounding a siren from compatible cameras. You can manually control these features using the Lorex Cloud app.

NOTES:

REQUIREMENTS:

To activate deterrence manually through the Lorex Cloud app:

 From live view, double-tap the deterrence camera to open the channel in full screen.

Tap the deterrence icons on the camera display to switch on/off the following deterrence features:

• Tap the icon to switch on  / off  the camera warning light.

• Tap the icon to switch on  / off  the camera siren.

NOTE: The camera warning light / siren will automatically switch off after 10 seconds.

Lorex Cloud: Troubleshooting for migrated devices

Users who recently migrated from the Lorex Secure / FLIR Secure app to Lorex Cloud may experience minor performance issues, which are easily resolved. See below for solutions to common issues faced by new Lorex Cloud users:

App takes too long to connect / does not connect to cameras

If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer firmware version is available, download and install the new firmware.

IMPORTANT: Do not power down or unplug the unit during the firmware upgrade process.

If no newer firmware version is available, please reboot your recorder and wait approximately 10 minutes before attempting to connect with Lorex Cloud again.

Cannot find video enhance feature

Users of Lorex Secure and FLIR Secure will be accustomed to switching between standard definition (SD) and high definition (HD) video using the Enhance button on the live viewing screen.

Lorex Cloud has an equivalent feature on the live viewing screen.

To change video quality in Lorex Cloud:

3.Tap to switch between HD and SD video quality. You can also change the resolution, frame rate, and bit rate for each option by tapping the edit () icon.

LOREX CLOUD APP

A professional app for professional security camera systems. Lorex Cloud keeps you connected no matter where life takes you.

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This is valid for our older 2MT-7XXX models and 2MT-7XXX-O models only.

First, you will need to download the application onto your phone and ensure that the DVR is connected to a network. We will focus on obtaining information from the DVR first before we focus on the phone app.

On the DVR, log into the menu, and then navigate to Setup → Network → NAT. Make sure that NAT is enabled (Note: you will not be able to access the cameras if NAT is not enabled).

Once NAT has been enabled, a QR code should appear. But if it does not, do not worry. The QR code can be found in a different section. If the QR code does not appear in NAT, it can be found in Information → QRCODE. If you are unable to scan the QR code for some reason, there will also be a serial number that will show below the QR code that you can input manually in order to connect your cameras to your phone.

Now that the QR code/serial number has been found we can focus on setting up the application. The first screen that you will see when you open the app is the Live View screen. From here, you can add a device by hitting the icon in the upper-right hand corner. This will open up the Server List.

Hit the Plus sign to add your device by either scanning the QR code or manually inputting the serial number that shows beneath the QR code. If you choose the QR code method, tap on the square icon and enable access to the phone’s camera. Then, the only other information that will need to be filled out is the name of the device (can be anything you would like for it to be), the username, and the password of the DVR.

Save the device, and go back to the Live View screen so that we can add your device to the Live View windows. There should be a drop down list underneath the windows that show your online devices. Just select the device, and the cameras should show on your screen.

Read Also : How to Set Up SuperLive Plus

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How to setup my CCTV remote connection for viewing
on smartphones and tablets.

We have put together this guide for setting up a remote connection with our DVR’s so you can view your cameras from potentially anywhere in the world. We can also offer our Remote Setup Service where we can setup the system for you, this utilises port forwarding on your router and has the added ability to view your cameras from a Mac or PC.

We will need to set up the DVR firstly so that it is ready to accept the connection from your devices this can be done by the follow steps:

First and foremost connect the the DVR to your router either by an ethernet cable or, if running an ethernet cable is a problem, using a wireless extender which will allow your router to pick up the DVR or a Home Plug can also be used.

On the DVR click on the “Start” button in the bottom left corner of the screen and then choose “Settings” from the popup menu, if you can not click it or its greyed out login to the DVR and try again.

Then under Network click on the TCP/IP link.

On this page make sure there is a tick in the “Obtain an IPv4 address automatically” box and then click apply to save.

Once done, across the top of the page next go to Port and change the HTTP port and Server port to any 3-5 digit number but they need to be different from each other, then click apply to save.

Across the top again to UPnP and make sure there is a tick in the “Enable” box and that the map type is set to auto and click apply to save.

Across the top again to NAT and make sure there is a tick in the “Enable” box and click apply to save.

Leave this page open on your screen as we will be needing the serial number which you can see under the QR code or the QR code itself later in the guide.

We will now be covering the app side of the connection.

So on your phone or tablet go to your app store, either the Appstore on Apple or Play store on Android and search for an app called “SuperLive Plus”, it should look like the image below and install the app and agree to any permissions it asks for.

When first starting the app it will take you through several tutorial pages which you can either swipe through or tap on skip and you will then be presented with the option of local or start, tap on start.

You will now need to fill in the details for the connection: The serial number (which can be found on the NAT page which should still be displayed on your monitor). A nickname of your choosing the default being “DeviceName1” and Username/Password for the DVR. If you would like to bypass this stage tap on skip in the top right corner which will then take you to the Live page.

From here you can access other features or add multiple DVRs or connections if you have them by doing the following. Tap on the three little lines in the top left to bring up the options menu and choose Server List.

This page will list all of you connection entries, but at the moment there should be none. Tap on the “+” symbol in the top right and choose scan code and then scan the QR code on the DVR monitor screen, the information will be filled out for you for adding a device. You may still need to fill out the device name, user and password for the DVR and tap save.

Once saved it will take you back to the server list page and there should now be one entry. All things being well the little wifi icon on the entry should be a solid and green colour at which point you can tap on the back arrow (top left) to take you out and back to your live camera feeds. If the Wifi icon is a grey/black colour and searching then tap on the pen and paper icon to allow you to edit the information and make sure all information is correct re-typing the password for example is a common culprit as is auto correcting on the user and domain host and save to keep the settings.

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Superlive Plus For PC: Free Download for windows 7/8/10/MAC

Here we are going to discuss SuperLive Plus for PC including window 7/8/10 and for MAC os as well. There are two methods by which you are able to take a good view of your CCTV cameras.

In this post, you can free download setup for Superlive plus for PC. After downloading the setup we will learn how to configure Superlive plus for PC.

SuperLive Plus For Windows PC

SuperLive Plus For MAC

Here we are going to use windows 7 and MAC but you can use the same setting for Windows 8 and Windows 10 as well. You can also use another application named “superlivepro for PC” So let’s start from the downloading the setup.

For the latest TVT DVRs and NVRs, a new app has been launched for remote monitoring. It is known as ‘NVMS Lite.’ Gradually, its updated versions are also introduced by the TVT Company. Here, we will learn to download and install the NVMS Lite 2.1 CMS App on Windows & Mac OS.

Download NVMS Lite 2.1 (Windows)

Download NVMS Lite 2.1 (Mac)

The NVMS Lite 2.1 CMS Software connects all TVT products seamlessly. Additionally, it also supports renowned manufacturer’s products like Hikvison, Dahua, Honeywell, etc.

Key Features & Functions of the NVMS Lite 2.1 CMS

Following are the key characteristics of it.

Download SuperLive Plus for Windows App to Monitor on Windows OS

The application file for Superlive plus for Windows CMS is shared here. The application is given in the below download button. Press the button to get the software. The complete installation process is defined below.

First you have to decompress the executable file and then download it. The complete installation part is demonstrated here step-by-step. It is shared in three parts. The first part denotes the installation of the app, the second step defines the sign-in process and the third step is reserved for the device addition.

Download NVMS Lite 2.1 (Windows)

Download SuperLive Plus for Mac CMS to Monitor on Macintosh PC

The company has provided the software for the SuperLive Plus for Mac CMS. It is given in the below download button. Click the button to get the executable file. Decompress them to install on your PC.

The installation to monitoring process are same as done for Windows OS.

Download NVMS Lite 2.1 (Mac)

Install SuperLive Plus for Android App to Monitor on Android Devices

The company keeps on updating its software for better user experience. It keeps on adding new features for safety and security. The SuperLive App is available for Android devices. The download link is given in the download button. Press it and get the link for your gadget.

Install SuperLive for Android

Install SuperLive Plus for iPhone App to Monitor on iOS

The SuperLive Plus App is given below. It is attached in a link button. You have to click the button to get the iOS software. After that, you can easily monitor your locations on Apple mobile.

Install SuperLive for iPhone

Install NVMS Lite 2.1 CMS, Log in & Connect Device to Monitor on Windows OS

The complete installation to monitoring steps are explained here. They are demonstrated with images and narrations for a better understanding. It is defined in three steps.

Step 1- Install NVMS Lite 2.1 on Windows

When we open the executable file, we get the following page. Here, we have to select the language.

Chooseyour language of preference and then press the ok button.

This page appears on the screen. It shows that the setup files are preparing to install.

When the setup file becomes ready, we get the next page.

It says that to install properly, take it with administrator account. Press the OK button and move to the next window.

The agreement page appears on the screen.

Select the ‘I accept the terms of the license agreement’ option and then press the next button.

The page for giving path and folder location to the software appears.

Give the proper path and folder location and then press the next button.

The files will begin to transfer on the PC.

App installation process is going on. When the process is finished, we get a new page informing it.

The installation process is finished. Press the ‘Finish’ button for the next step.

The step- 2 is about the login process.

Step 2- Log in to the NVMS Lite 2.1 App

When we open the installed app, we get the following page. It is the login page.

You have to fill the Username and password of the application. The by default username and password are respectively “admin” and “123456“.

You will login to the software. This way the step 2 is complete.

Now, we will go to add the devices.

Step 3- Add Devices for Monitoring

After the sign-in, we have to give these optional answers to recover password in case we forget them. It is an option. You can skip the process too if you want.

After that, the homepage of the NVMS Lite 2.1 appears.

We have to add the device. Press the marked option to connect devices.

This page surfaces. Press the add button now for connecting cameras.

When you press the add button, you get this page. Here, you can add cameras or devices. To add manually click the encircled button.

Fill the IP address and press ok to connect. You can add all the devices similarly.

Now move to the home page and select the live view option.

Added device will appear on screen. This way you can monitor from remote areas.

The full demonstration of this app must be helpful for readers and users.

SuperLive Plus For PC Free Download For Windows

Here you can download the latest version of Superlive Plus on your computer.

All you have to do is click on the download button according to your choice.

Superlive Plus is also available for MAC PC you can live your cameras on your MAC PC also.

Apply any given method and then you can see the live view of your cameras on your PC.

Method 1 (SuperLive Plus For PC using NVMS 1000)

Every CCTV company offers a CMS for Windows setup of its cameras. Superlive plus also offers its called NVMS 1000.

By using this, you can get a view of SuperLive plus camera on your computer screen. So download the setup for that from the given link.

Step 1.

Download the Setup from the given link below (Old Version).

Download Superlive Plus For PC

Download Superlive Plus for MAC

After downloading the setup open the folder where it has been downloaded the file name is “Superlive-Plus-for-PC. Just install this setup on your PC.

Step 2

Now come to the configuration of superlive plus for PC (windows).

After completing the installation process you will get an icon on your desktop named “NVMS-1000″. Just double click on that icon and it will ask for the registration of the user.

Here assign a user name and password and register the user. You may leave other options on the registration screen. This user name and password are only for this software not for your DVR/NVR.

Step 3

Now a new screen will open asking for the username and password. Insert the username and password that you registered at step 2. A screen will appear in front of you as shown below.

Step 4

Just click the option “Device” and you will find the next screen as shown below.

Click on the “Add Device” option and come to the next screen.

Step 5

Click on the “manually add” option from the top of the screen. Here, you have to add a device serial number, IP address or a domain as per your mode of DVR/NVR’s registration.

So choose one of them as per your desire. After filling the information. Just click on the “Test link” button. Test link must be popped up “Test connection success” then clicks “ok” and then “Add” button.

Now the device is registered successfully now you can see all the cameras on your computer screen. To do this you should go to the “live preview” option.

Method 2 (SuperLive Plus For PC using BlueStack)

To use this method you have to use an android emulator on your PC. One of the best emulators is  Bluestack. Just install it on your PC and follows the steps.

SuperLive Plus For PC Free Download For MAC

If you have a MAC system then you can also get your cameras on your MAC system. The company also offers set up it on your MAC OS. Here we are going to demonstrate how to download and configure super live plus for PC(MAC).

Step 1

Download the setup of superlive plus for pc from the given link below.

Download Superlive Plus for PC (MAC)

Just install it on your PC and come to the second step.

Step 2

Now you can see an icon on your computer screen named “MAC Super CMS…app”. Just open it and the screen will ask you for the account creation. Just create an account for that by putting a username and password.

After the registration window will ask you to log in. just logged in by using the username and password that you registered.

Step 3

After logging in you can see the screen as shown below.

On your right bottom, an option shows as  “Add”.  Click on that icon and you will see the next screen.

Step 4

In this step, a screen will appear as shown below.

It asks for some detail related to your device. Just fill it up. In the “Title” option you can choose a title your device as per your choice.  In the address, you have put the IP address of the device(DVR/NVR/IP camera).

Title: As per your choice.
Address: The IP address or domain name of the device you want to add.
Port: The HTTP port of the device you want to add.
Account: The login account of the device. The default account is “admin”.
Password: The login password of the device. The default password is 123456.

Step 5

Now click on the  “Save” button to save the information. Now you can see the DVR/NVR list in the device list as shown in the below picture.

Conclusion

So this is all about Superlive plus for PC. Using these steps you can easily configure the SuperlivePro DVR/NVR/IP camera for your window laptop and desktop. If you have any queries or suggestion please write to us in the comment box below.

Frequently Asked Question

What is NVMS Lite Edition?

NVMS Lite Edition and NVMS Lite 2.1 Edition are security management platforms given by TVT. They are software for connecting CCTV devices for remote access. You can be live from any place and monitor your locations.

What is the password for Nvms Lite Edition?

The by-default username and password for the NVMS lite are “admin” and “123456” respectively.

What is NVMS software?

It is a security surveillance app. It is designed to monitor CCTV devices from remote areas. It is available for Android, iPhone, Windows and Mac versions. It supports TVT cameras and recorders. It also connects some third-party devices.

What is the default IP address of the TVT CCTV camera?

The company has provided the following IP address and by default setting. IP address: 192.168. 226.201 Subnet Mask: 255.255. 255.0 Gateway: 192.168. 226.1 HTTP: 80 Data port: 9008 The default password of the administrator is “123456”

What is the default password for TVT security cameras?

The default password for CCTV cameras is 123456.

.

Minimum requirements and computer capabilities for using the SAFIRE Control Center

• Intel i5 6th Generation and above (i7 6th Generation recommended).
• 16 GB of RAM.
• Video Accelerator Card 2 GB or more.
• DirectX 11.0 or higher.
• 500 MB of free hard disk space.

Software features:

• Can manage up to 256 CCTV devices / cameras
• Can manage up to 256 DVRs / NVRs
• Supports up to 4 monitors (with 64 simultaneous camera videos).
• Supports local and remote (P2P or DDNS) equipment.
• Supports two-way audio
• Supports local and remote configuration on devices

Safire Control Center

Read Next :

1. Ajax Translator Full User manual
2. Ganz CORTROL VMS Client Setup Guide
3. Dahua Configtool Installation Instructions

Safire DDNS services for Safire camera or recorder

To connect any Safire device that has “Safire DDNS services”

Previously, you have to be registered and your account activated before logging in at www.safiredns.com.

1. Create a domain

1. Open and log in to www.safiredns.com

2. Select SafireDNS

3. Add a domain

4. Select the zone

5. In the domain name enter any name as client name or project name

6. Group

7. Group

8. Password

9. IPv4 or IPv6 address (check the myipaddress.com site for your IP address)

10. Save

2. Add a device in ProCloud

1. Go to Procloud

2. And click on + Add device

3. Enter the name of the DDNS address you created in the previous step

4. Save

3. Port Forwarding

1. For Safire’s decisions we need to forward ports 80 and 8000

2. Port 80 is for the web interface of the camera or recorder

3. Port 8000 is for the native communication protocol

ZTE Modem router example

Xiaomi router example:

Reyee router example

3. Enter DDNS type in the camera or recorder

1. Check the ports that are used on the camera/recorder and open the(1) camera/recorder settings page

2. Select Network

3. Then the basic settings

4. Port tab

5. If it does not work, you can check the NAT configuration

6. You can also switch to manual port assignment

7. Enable DDNS on and enter credentials

8. Go to the DDNS tab

9. Enable DDNS

10. Select SafireDNS when using “Safire DDNS Servies”

11. Use the domain you created (in 2. Add a device in ProCloud)

12. DDNS username and password and not those of the device.

When all the configuration has been done correctly it should look like the image below in the Safire ProCloud.

Check that the status icon, the device is linked and the configuration options appear.

How to configure the POS function from Safire Control Center

NOTE:

POS function is present on the entire 8000 series NVR range and the entry-level 4KE range has POS function.

Also in some of the 6000 series (still to be verified)

The POS function on NVRs can only be configured from the local interface of the recorder itself or from Safire Control Center.

In NVRs, the POS is considered metadata (the same as a line crossing or area intrusion, like a VCA).

In XVRs it will not allow the POS configuration from the web interface, since the POS would be “printed” on the video stream itself.

CONFIGURATION POS NVR SAFIRE CONTROL CENTER

In the device management part, click on advanced settings:

We click on POS, and the first thing that appears is the POS rule configuration.

From here we can configure the operating hours, notification link methods, or relay activations, as well as configure the desired camera function by selecting the POS area, how we want it to be displayed on the screen, etc.

Display modes

• Scroll: The screen is filled with information, and the first information is scrolled.
• Page: The information appears all at once as it is scanned on the screen. If the second piece of information is scanned, the first information is removed.

In the next part, we configure the font. Here we make special mention of the font because not all fonts are supported by the web interface and the Safire Control Center. Only the LATIN-1 font can be displayed in real-time and in the Safire Control Center and web interface recordings.

In the local interface of the recorder, any font that the recorder allows us to use can be displayed.

Finally, the connection mode is to set the IP and port of the printer that will send us the information. We can connect several printers and assign them with the Filter Rule ID so that as you can see in the first screenshot, a different Filter Rule ID should be applied to each channel since a printer is usually used per camera (imagine a supermarket checkout, with several scanners).

When viewing and recording, as I said before that the POS is treated as a VCA, to be able to search by POS later in Safire Control Center, we should set the recording by POS in the recording schedule, like this:

This would suffice.

VISUALIZATIONS

Now, in SCC, if we go to Real-Time we can see the result of the POS as long as we have configured the font as LATIN-1:

In recordings we can search directly by POS events from here:

Search by specific KEYWORDs if we need it:

And finally, we would only get POS events as a result, which if we play it back shows the whole text string printed in the recording:

If, on the other hand, we want to visualize the POS information, from the web interface of the recorder, we don’t have to forget to enable this in the CONFIGURATION -> LOCAL part

How to recover password by email or recovery questions

To recover the password:

1. Open SADP Tool2

. Click on “Forgot Password”

3. Use the questions or the email option

4. If the email option is chosen

Save the QR and send the QR to the email address pw_recovery@device-service.com as an attachment. (Or use the XML code)

In general, when using automated email services, you will get a retrieval file within 5 minutes.

Note:

This email address only works when you have registered the email address you registered on the device. See the article: Safire – Prepare for lost passwords

When you have received the email

Use the verification code from the email and create a new password

Note:

When deactivating the Safire network cameras that are connected to the NVR for which you have requested password recovery, also select (A) “Reset Network Camera’s Passwords”.

When not using email or questions on the device

Select the secret key export/import mode and send the XML file to your supplier or distributor.

They will process the recovery and get back to you with the key in your mail.

Please note that this is not an automated process and may take time.

Note:

The file you receive is valid for a period of 48 hours. You cannot shut down or restart your computer until after you have completed all the steps.

3. When you receive the recovery file

3.1 In step 2

A. Select import file

B. Import the XML file from the received e-mail

C. Create a new password

D. Confirm password

How to prevent password loss

You can avoid long waiting times by saving security answers and/or registering a password recovery email.

Tip:

“To view the best and largest GIF or image, right-click and open the image or GIF in a new tab.”

On an already configured camera or recorder

1. Open the web browser or the SCC (Safire Control Center)

2. Open the configuration page.

3. Go to System > Account Management and click Account Security Settings

4. Ask the security questions and most importantly associate an email.

5. And OK to save.

For when you need the password recovery service:

How to recover password by email or questions

Create a device group in Safire Control Center

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demo

Tip:

“Right click and open the image or gif in a new tab if it is a large image or gif.”

Create a device group in SCC:

1. Open SCC (Safire Control Center)
2. Manage Open Devices
3. In the Device Management section, click Group
4. Then create a new group and click + Add Group
5. Give the Group a name
6. Click op import
7. Select an option
8. In the new window select the devices

E-Map in Safire Control Center

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demonstration

Depending on the situation, creating a group via device management can be useful when there is more than one device for the plant. By making use of P2P devices it is also possible to deploy in the group

Tip:

“Right-click and open the image or gif in a new tab if it is a large image or gif.”

Import the blueprint image into SCC:

1. Open SCC (Safire Control Center)
2. Through the main page in the section
3. General Application open E-map
4. In the newly opened E-map tab
5. Click on Add map
6. Select the map directory
7. And OK to import the image

Move the devices on the map:

1. On the left side, you find the devices of the group
2. Select keep and move the device on the map
3. You can adjust the size and length through the circles
4. Click in the grey zone to edit the name and color
5. Ok to save
6. When finished

Live camera or open a door in E-map:

1. Open the E-map in SCC
2. Click on the camera you want to view
3. Click on the grey play icon and a new window will pop up to view the camera
4. To open or one of the other actions
5. Click on the chosen door
6. In the new window, select the action

How to manually activate relay outputs on Safire recorders and cameras

To activate the relay output from a Safire video recorder or from an IP camera, we can proceed in two different ways:

• Via web component

• Via Safire Control Center (SCC), the brand’s main PC software

• Via the Safire Connect mobile application – works both via IP (local management) and via P2P (remote management)

How to add a map with the location of the elements in Safire Central

In this article we explain several ways to configure different maps.

Mode 1: create a map from a GIS

First we open the web server to configure it. From the settings part we can generate a map from a GIS file, as shown in the following screenshot:

​

Then, we go to the Logical Visualization part to define which groups of cameras we create and where we will place them.

​

To add a camera to the map, select the camera and the following configuration menu will open:

​

We select the icon we want (we can also import one), and we will click save. Then the camera will appear on the map.

​

In this way we could create a general map with the devices we want. We click on ​ so that the changes are applied in the Safire Central Control Client and we go right to the Control Client that we just mentioned.

We click on the map that appears in the Safire Central drop-down part to the left of the screenshot, and the map with all the devices that we have configured before will appear in the main part from the web server interface:

​

Here we can receive the alarms in real time and view the cameras at the time we want.

Mode 2: create individual map

First, we select the group on which we will configure the map:

​

We enable the map option, we load an image and we give it to save:

​

Next, we select each device and enable the map option as we have done previously and click save:

​

And the devices will appear on the map:

​

Now we go to the Safire Central Control Client, and update the changes as we have done before:

​

We kunnen zien dat we in de groep van verdieping 1 nu ook een MAP hebben, we kunnen deze selecteren en deze verschijnt op het hoofdscherm:

​

IMPORTANT: a camera cannot be associated with two different maps (it cannot be associated with a GIS map and an individual map at the same time). If it is selected in the general map, it cannot be associated with another. Similarly, if it is associated with an individual map, it cannot be associated with a general map.

Sending reports by email in Safire Control Center

To receive e-mails with the reports of the users, we will have to carry out the following steps:

• Go to the Regular Report section and add as many users as you want to receive the reports:

• Then select the user and indicate the email that will receive the report

The configuration of the email to be sent from the software is done from the following section:

It will be necessary to first verify that the sender mailbox that has just been selected is properly configured, that is to say, with all the necessary permits to be used by third-party programs.

Change language in Safire Control Center software 3.2.0.54

Starting from version 3.2.0.54 of Safire Control Center, the language (whose installation pack contained can be downloaded from our web page – https://athena-visiotech.s3-eu-west-1.amazonaws.com/2Oqj_HMB2AJnMa3v3oAI/Safire_Control_Center_V3.2.0.54_MULTI.zip) can be changed from the following section right after starting the software:

If we have activated the auto login without changing the language, we will have to select the following option so that the software does not start directly:

Change language in Safire Control Center

The language can be changed in the pop-up window, where the Login is made, when accessing the software.

How to activate the VCA search filter in Safire Control Center

In the following image you can find the path to access this type of search filter in the Remote Playback menu:

How to install Safire Control Center on Windows Server 2012

Generally if you are installing the software on a Windows Server 2012 account with administrator permissions using the latest version that is digitally signed, you will have no problem.

​

​

Windows Server 2012 R2 is supported by the manufacturer and we know that it has been installed correctly on other occasions.

​

Additionally, we recommend checking if any anti-malware or firewall software may be filtering and preventing the normal installation.

Buttons are failing in Safire Control Center!

What to do when some applications of Safire Control Center 3.1.1 just won’t work or even open?

For example: we press the people button and we visualize the loading roulette, but then it just keeps rolling without actually initiating any process.

We would only have to delete, in the task manager section of our PC, the software watchdog process (32 bits) as shown in the following image. Then, we would just have to run Safire Control Center again.

Blue and Red Flags on the Safire Control Center Calendar

Red: indicates event recording

Blue: indicates continuous recording

Login error whilst opening Safire Control Center

It is possible that this error appears when you start Safire Control Center:

What you need to do to avoid this situation to repeat itself is to change the application port, as the 8080 is usually occupied by other applications (especially the other Safire applications, such as the Safire Control Center AC).

Our recommendation is to change it to anything that is not being used. For example 8081 or 7999.

P2P cloud ports targeted by a SAFIRE device

For both cameras and video recorders that connect to the cloud via P2P service, the ports they use for connection are:

They can be addressed to different domains:

• litedev.eu.guardingvision.com
• litedev.guardingvision.com
• dev.eu.guardingvision.com
• litedev.guardingvision.com

On the other hand, the cloud ports are:

Playback speed on Safire recorders from Safire Connect

Here is the table of Safire video recorder models that supports playback speed increase from the app:

SF-HTVR6116-HEVC

SF-HTVR6104-HEVC

SF-HTVR6108-HEVC

SF-HTVR8216A-HEVC

SF-HTVR8104A-HEVC

SF-HTVR8104H

SF-HTVR8108H

SF-HTVR6116A-HEVC

SF-HTVR6108A-HEVC

SF-HTVR6104A-HEVC

The models that do NOT belong to this list are:

– AI recorders

– recorders with audio over coax

– PoC recorders

– models with a higher number of channels, such as 24, 32, etc..

We do not exclude that this functionality will appear in future updates or new versions included in these last 4 groups.

Zoom problems Safire Connect APP

This happens in version V3.10.1.1015 and is resolved with the following update.

The problem is usually the horizontal left-right movement after having entered the digital zoom, since the channel change is prioritized over the displacement within the same zoom.

Possible solutions:

– select only the camera of interest before opening its image, rather than selecting it from a group of preloaded video streams

– perform a vertical physical movement (up-down) and, without lifting the finger, perform the horizontal movement, which will already be done correctly.

A video clip follows to better understand the second option.

video_2019-11-08_11-…mp4

Safire All-in-One Management Software

Manage all security aspects including CCTV, Access Control and/or Time & Attendance

Safire Control Center is the perfect solution for managing CCTV, Access Control, Time & Attendance and video intercom devices. The software allows you to manage camera and recording settings, view multiple camera feeds, and set alerts for tampering, motion detection and smart video analytic. It includes advanced modules in order to get wide metadatas and statistics from various biometric devices. With its intuitive design and added functions this popular software is quickly becoming the most effective choice for managing all aspects of business security.

Safire Control Center software is free to download with any Safire security product and provides comprehensive reporting for all areas of business security. The dashboard is sleek, modern and easy to use with everything you need from one dashboard.

Read Next :

NVMS7000 Setup Guide

Safire Control Center Dashboard

 

Safire Control Center Time & Attendance Settings

Minimum requirements and computer capabilities for using the SAFIRE Control Center

• Intel i5 6th Generation and above (i7 6th Generation recommended).
• 16 GB of RAM.
• Video Accelerator Card 2 GB or more.
• DirectX 11.0 or higher.
• 500 MB of free hard disk space.

 

Software features:

• Can manage up to 256 CCTV devices / cameras
• Can manage up to 256 DVRs / NVRs
• Supports up to 4 monitors (with 64 simultaneous camera videos).
• Supports local and remote (P2P or DDNS) equipment.
• Supports two-way audio
• Supports local and remote configuration on devices

Safire DDNS services for Safire camera or recorder

To connect any Safire device that has “Safire DDNS services”

 

Previously, you have to be registered and your account activated before logging in at www.safiredns.com.

 

1. Create a domain

1. Open and log in to www.safiredns.com

2. Select SafireDNS

3. Add a domain

4. Select the zone

5. In the domain name enter any name as client name or project name

6. Group

7. Group

8. Password

9. IPv4 or IPv6 address (check the myipaddress.com site for your IP address)

10. Save

 

2. Add a device in ProCloud

1. Go to Procloud

2. And click on + Add device

3. Enter the name of the DDNS address you created in the previous step

4. Save

 

3. Port Forwarding

1. For Safire’s decisions we need to forward ports 80 and 8000

2. Port 80 is for the web interface of the camera or recorder

3. Port 8000 is for the native communication protocol

ZTE Modem router example

Xiaomi router example:

Reyee router example

3. Enter DDNS type in the camera or recorder

1. Check the ports that are used on the camera/recorder and open the(1) camera/recorder settings page

2. Select Network

3. Then the basic settings

4. Port tab

5. If it does not work, you can check the NAT configuration

6. You can also switch to manual port assignment

7. Enable DDNS on and enter credentials

8. Go to the DDNS tab

9. Enable DDNS

10. Select SafireDNS when using “Safire DDNS Servies”

11. Use the domain you created (in 2. Add a device in ProCloud)

12. DDNS username and password and not those of the device.

When all the configuration has been done correctly it should look like the image below in the Safire ProCloud.

 

Check that the status icon, the device is linked and the configuration options appear.

How to configure the POS function from Safire Control Center

NOTE:

POS function is present on the entire 8000 series NVR range and the entry-level 4KE range has POS function.

Also in some of the 6000 series (still to be verified)

 

The POS function on NVRs can only be configured from the local interface of the recorder itself or from Safire Control Center.

In NVRs, the POS is considered metadata (the same as a line crossing or area intrusion, like a VCA).

In XVRs it will not allow the POS configuration from the web interface, since the POS would be “printed” on the video stream itself.

 

CONFIGURATION POS NVR SAFIRE CONTROL CENTER

 

In the device management part, click on advanced settings:

 

 

We click on POS, and the first thing that appears is the POS rule configuration.

 

From here we can configure the operating hours, notification link methods, or relay activations, as well as configure the desired camera function by selecting the POS area, how we want it to be displayed on the screen, etc.

Display modes

• Scroll: The screen is filled with information, and the first information is scrolled.
• Page: The information appears all at once as it is scanned on the screen. If the second piece of information is scanned, the first information is removed.

 

In the next part, we configure the font. Here we make special mention of the font because not all fonts are supported by the web interface and the Safire Control Center. Only the LATIN-1 font can be displayed in real-time and in the Safire Control Center and web interface recordings.

 

In the local interface of the recorder, any font that the recorder allows us to use can be displayed.

Finally, the connection mode is to set the IP and port of the printer that will send us the information. We can connect several printers and assign them with the Filter Rule ID so that as you can see in the first screenshot, a different Filter Rule ID should be applied to each channel since a printer is usually used per camera (imagine a supermarket checkout, with several scanners).

 

When viewing and recording, as I said before that the POS is treated as a VCA, to be able to search by POS later in Safire Control Center, we should set the recording by POS in the recording schedule, like this:

 

 

This would suffice.

 

VISUALIZATIONS

Now, in SCC, if we go to Real-Time we can see the result of the POS as long as we have configured the font as LATIN-1:

In recordings we can search directly by POS events from here:

 

Search by specific KEYWORDs if we need it:

And finally, we would only get POS events as a result, which if we play it back shows the whole text string printed in the recording:

 

 

If, on the other hand, we want to visualize the POS information, from the web interface of the recorder, we don’t have to forget to enable this in the CONFIGURATION -> LOCAL part

Safire – How to recover password by email or recovery questions

To recover the password:

 

1. Open SADP Tool2

. Click on “Forgot Password”

 

3. Use the questions or the email option

4. If the email option is chosen

Save the QR and send the QR to the email address pw_recovery@device-service.com as an attachment. (Or use the XML code)

In general, when using automated email services, you will get a retrieval file within 5 minutes.

Note:

This email address only works when you have registered the email address you registered on the device. See the article: Safire – Prepare for lost passwords

 

When you have received the email

Use the verification code from the email and create a new password

Note:

When deactivating the Safire network cameras that are connected to the NVR for which you have requested password recovery, also select (A) “Reset Network Camera’s Passwords”.

 

When not using email or questions on the device

 

Select the secret key export/import mode and send the XML file to your supplier or distributor.

They will process the recovery and get back to you with the key in your mail.

Please note that this is not an automated process and may take time.

 

Note:

The file you receive is valid for a period of 48 hours. You cannot shut down or restart your computer until after you have completed all the steps.

 

3. When you receive the recovery file

3.1 In step 2

A. Select import file

B. Import the XML file from the received e-mail

C. Create a new password

D. Confirm password

Safire – How to prevent password loss

You can avoid long waiting times by saving security answers and/or registering a password recovery email.

 

Tip:

“To view the best and largest GIF or image, right-click and open the image or GIF in a new tab.”

 

 

On an already configured camera or recorder

1. Open the web browser or the SCC (Safire Control Center)

2. Open the configuration page.

3. Go to System > Account Management and click Account Security Settings

4. Ask the security questions and most importantly associate an email.

5. And OK to save.

For when you need the password recovery service:

How to recover password by email or questions

Create a device group in Safire Control Center

Note:

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demo

 

Tip:

“Right click and open the image or gif in a new tab if it is a large image or gif.”

 

Create a device group in SCC:

 

1. Open SCC (Safire Control Center)
2. Manage Open Devices
3. In the Device Management section, click Group
4. Then create a new group and click + Add Group
5. Give the Group a name
6. Click op import
7. Select an option
8. In the new window select the devices

 

E-Map in Safire Control Center

Note:

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demonstration

 

Depending on the situation, creating a group via device management can be useful when there is more than one device for the plant. By making use of P2P devices it is also possible to deploy in the group

 

Tip:

“Right-click and open the image or gif in a new tab if it is a large image or gif.”

 

 

Import the blueprint image into SCC:

1. Open SCC (Safire Control Center)
2. Through the main page in the section
3. General Application open E-map
4. In the newly opened E-map tab
5. Click on Add map
6. Select the map directory
7. And OK to import the image

 

 

Move the devices on the map:

1. On the left side, you find the devices of the group
2. Select keep and move the device on the map
3. You can adjust the size and length through the circles
4. Click in the grey zone to edit the name and color
5. Ok to save
6. When finished

 

 

Live camera or open a door in E-map:

1. Open the E-map in SCC
2. Click on the camera you want to view
3. Click on the grey play icon and a new window will pop up to view the camera
4. To open or one of the other actions
5. Click on the chosen door
6. In the new window, select the action

 

How to manually activate relay outputs on Safire recorders and cameras

To activate the relay output from a Safire video recorder or from an IP camera, we can proceed in two different ways:

 

• Via web component

• Via Safire Control Center (SCC), the brand’s main PC software

• Via the Safire Connect mobile application – works both via IP (local management) and via P2P (remote management)

 

How to add a map with the location of the elements in Safire Central

In this article we explain several ways to configure different maps.

 

Mode 1: create a map from a GIS

First we open the web server to configure it. From the settings part we can generate a map from a GIS file, as shown in the following screenshot:

 

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Then, we go to the Logical Visualization part to define which groups of cameras we create and where we will place them.

 

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To add a camera to the map, select the camera and the following configuration menu will open:

 

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We select the icon we want (we can also import one), and we will click save. Then the camera will appear on the map.

 

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In this way we could create a general map with the devices we want. We click on ​ so that the changes are applied in the Safire Central Control Client and we go right to the Control Client that we just mentioned.

 

We click on the map that appears in the Safire Central drop-down part to the left of the screenshot, and the map with all the devices that we have configured before will appear in the main part from the web server interface:

 

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Here we can receive the alarms in real time and view the cameras at the time we want.

 

 

Mode 2: create individual map

 

First, we select the group on which we will configure the map:

 

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We enable the map option, we load an image and we give it to save:

 

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Next, we select each device and enable the map option as we have done previously and click save:

 

 

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And the devices will appear on the map:

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Now we go to the Safire Central Control Client, and update the changes as we have done before:

 

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We kunnen zien dat we in de groep van verdieping 1 nu ook een MAP hebben, we kunnen deze selecteren en deze verschijnt op het hoofdscherm:

 

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IMPORTANT: a camera cannot be associated with two different maps (it cannot be associated with a GIS map and an individual map at the same time). If it is selected in the general map, it cannot be associated with another. Similarly, if it is associated with an individual map, it cannot be associated with a general map.

Sending reports by email in Safire Control Center

To receive e-mails with the reports of the users, we will have to carry out the following steps:

• Go to the Regular Report section and add as many users as you want to receive the reports:

• Then select the user and indicate the email that will receive the report

The configuration of the email to be sent from the software is done from the following section:

 

It will be necessary to first verify that the sender mailbox that has just been selected is properly configured, that is to say, with all the necessary permits to be used by third-party programs.

Change language in Safire Control Center software 3.2.0.54

Starting from version 3.2.0.54 of Safire Control Center, the language (whose installation pack contained can be downloaded from our web page – https://athena-visiotech.s3-eu-west-1.amazonaws.com/2Oqj_HMB2AJnMa3v3oAI/Safire_Control_Center_V3.2.0.54_MULTI.zip) can be changed from the following section right after starting the software:

If we have activated the auto login without changing the language, we will have to select the following option so that the software does not start directly:

Change language in Safire Control Center

The language can be changed in the pop-up window, where the Login is made, when accessing the software.

 

How to activate the VCA search filter in Safire Control Center

In the following image you can find the path to access this type of search filter in the Remote Playback menu:

How to install Safire Control Center on Windows Server 2012

Generally if you are installing the software on a Windows Server 2012 account with administrator permissions using the latest version that is digitally signed, you will have no problem.

 

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Windows Server 2012 R2 is supported by the manufacturer and we know that it has been installed correctly on other occasions.

 

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Additionally, we recommend checking if any anti-malware or firewall software may be filtering and preventing the normal installation.

Buttons are failing in Safire Control Center!

What to do when some applications of Safire Control Center 3.1.1 just won’t work or even open?

For example: we press the people button and we visualize the loading roulette, but then it just keeps rolling without actually initiating any process.

We would only have to delete, in the task manager section of our PC, the software watchdog process (32 bits) as shown in the following image. Then, we would just have to run Safire Control Center again.

 

Blue and Red Flags on the Safire Control Center Calendar

Red: indicates event recording

Blue: indicates continuous recording

Login error whilst opening Safire Control Center

It is possible that this error appears when you start Safire Control Center:

What you need to do to avoid this situation to repeat itself is to change the application port, as the 8080 is usually occupied by other applications (especially the other Safire applications, such as the Safire Control Center AC).

Our recommendation is to change it to anything that is not being used. For example 8081 or 7999.

P2P cloud ports targeted by a SAFIRE device

For both cameras and video recorders that connect to the cloud via P2P service, the ports they use for connection are:

They can be addressed to different domains:

• litedev.eu.guardingvision.com
• litedev.guardingvision.com
• dev.eu.guardingvision.com
• litedev.guardingvision.com

On the other hand, the cloud ports are:

Playback speed on Safire recorders from Safire Connect

Here is the table of Safire video recorder models that supports playback speed increase from the app:

SF-HTVR6116-HEVC

SF-HTVR6104-HEVC

SF-HTVR6108-HEVC

SF-HTVR8216A-HEVC

SF-HTVR8104A-HEVC

SF-HTVR8104H

SF-HTVR8108H

SF-HTVR6116A-HEVC

SF-HTVR6108A-HEVC

SF-HTVR6104A-HEVC

The models that do NOT belong to this list are:

– AI recorders

– recorders with audio over coax

– PoC recorders

– models with a higher number of channels, such as 24, 32, etc..

We do not exclude that this functionality will appear in future updates or new versions included in these last 4 groups.

Zoom problems Safire Connect APP

This happens in version V3.10.1.1015 and is resolved with the following update.

The problem is usually the horizontal left-right movement after having entered the digital zoom, since the channel change is prioritized over the displacement within the same zoom.

Possible solutions:

– select only the camera of interest before opening its image, rather than selecting it from a group of preloaded video streams

– perform a vertical physical movement (up-down) and, without lifting the finger, perform the horizontal movement, which will already be done correctly.

A video clip follows to better understand the second option.

video_2019-11-08_11-…mp4