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]]> How to factory reset Arlo devices, Use the following links to factory reset Arlo Cameras, Doorbells, Chimes, SmartHubs, Base Stations, Bridges, Keypad Sensor Hubs, All-in-One Sensors, and Safe Buttons

How to factory reset Arlo devices

This article applies to:

FLW2001  AVD2001  AVD1001  AC2001  AAD1001  AC1001  SH1001  MS1001  VMB5000  VMB4540  VMB4500  VMB4000  VMB3500  VMB3000  VMB3010  ABB1000  ASB1001  VMC5040  VMC4040P  FB1001  VMC4041P  VMC4050P  VMC4060P  VMC2020  VMC2040  VMC2030  VMC2032  VMC3060  VMC2060  VMC3050  VMC2050  VMC3052  VMC2052  VML2030  VML4030  VMC3040  VMC3040S  ABC1000

• Use the following links to factory reset Arlo Cameras, Doorbells, Chimes, SmartHubs, Base Stations, Bridges, Keypad Sensor Hubs, All-in-One Sensors, and Safe Buttons.

How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset and re-sync my Arlo camera?

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

• This means that you must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Devices.
3.Tap or click on the camera you want to reset.
4.Tap or click gear.
5.Tap or click the Device Name.
6.Tap or click Remove Device.
7.Tap or click Yes to confirm that you want to remove the camera from your account.
8.Return to the Devices page.
Note: Make sure you are on the correct Location.
9.Tap or click secure4 add icon.
10.Select your Arlo device.
11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.
• Note: If your camera is Offline when you remove it, the camera will not be reset.
• Follow the instructions below to complete the factory reset of your camera.

How to factory reset Arlo devices

Factory reset an Arlo camera with the Sync button

• Note: If your camera is offline because of a depleted battery, charge your camera battery first before performing a factory reset.

To factory reset your camera if it is offline:

1.Unmount your camera and find the Sync Button. The location of the Sync button varies for different camera models.
Arlo Pro 3, Pro 4, Pro 5S, Pro 3 Floodlight Camera, Ultra, Ultra 2, and Go 2:
Release the camera from the camera housing to access the Sync button:62880 1

2.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Blue, then release the button.
Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.
3.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
4.Tap or click Devices.
5.Tap or click on the camera you want to reset.
6.Tap or click secure4 gear icon.
7.Tap or click the Device Name.
8.Tap or click Remove Device.
9.Tap or click Yes to confirm that you want to remove the camera from your account.
10.Return to the Devices page.
Note: Make sure you are on the correct Location.
11.Tap or click secure4 add icon 1.
12.Select your Arlo device.
13.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.
14.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset and re-sync my Arlo camera?

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

• This means that you must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Settings > My Devices and select the camera you want to reset.
3.Tap or click Remove Device.
4.Tap or click Yes to confirm that you want to remove the camera from your account.
5.Return to the Devices page.
6.Tap Add New Device.
7.Select your Arlo device.
8.Select your Arlo model.
9.Follow the prompts to reconnect your camera to your Wi-Fi network, Base Station, or SmartHub.

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

1.Unmount your camera and find the Sync button. The location of the Sync button varies for different camera models:

Pro 3, Pro 4, Pro 3 Floodlight Camera, Ultra, Ultra 2, and Go 2 models:
Release the camera from the camera housing to access the Sync button. Example:

..

2.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Amber, then release the button.
Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long, return to step 1.
3.Launch the Arlo Secure App or log in to my.arlo.com.
4.Tap or click Settings > My Devices and select the camera you just reset.
5.Tap or click Remove Device.
6.Tap or click Yes to confirm.
7.Return to the Devices page and tap or click Add New Device.
8.Select your Arlo device.
9.Select your Arlo model.
10.Follow the prompts to connect the camera to your Wi-Fi network, Base Station, or SmartHub.
11.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How can I factory reset my Arlo SmartHub or Base Station?

WARNING:

• Performing a factory reset returns your Arlo SmartHub or Base Station to its default settings.
• After performing a reset, the Arlo SmartHub or Base Station must be removed and reconnected to your Arlo account.
• All devices paired to the Arlo SmartHub or Base Station must also be reset and reconnected to your Arlo account.

To perform a factory reset on your Arlo SmartHub or Base Station:

1.Use a pen or straightened paperclip to press and hold the Reset button on the back of the Arlo SmartHub or Base Station for about 10 seconds.
2.Release the Reset button.
After the reset is complete, the LED on the front of the Arlo SmartHub or Base Station flashes amber. When the LED stops flashing amber, your Arlo SmartHub or Base Station reboots.
3.Remove the Arlo SmartHub or Base Station from the account to prevent potential problems:
•
◦ Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
◦ Tap or click Devices.
◦ Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?
◦ Tap or click on the Arlo SmartHub or Base Station that you want to remove.
◦ Tap or click on the device name at the top of the Device Settings screen.
◦ Tap or click Remove Device at the bottom of the Device Info screen.

To reconnect your Arlo SmartHub or Base Station to your Arlo account:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Devices.
Note: Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?
3.Tap or click add.
4.Select Base Station/Hub.
5.Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.

How can I factory reset my Arlo SmartHub or Base Station?

This article is for the Arlo Secure App experience with Library. If you have the Arlo Secure App experience with Feed, visit: How can I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

WARNING:

• Performing a factory reset returns your Arlo SmartHub or Base Station to its default settings.
• After performing a reset, the Arlo SmartHub or Base Station must be removed and reconnected to your Arlo account.
• All devices paired to the Arlo SmartHub or Base Station must also be reset and reconnected to your Arlo account.

To perform a factory reset on your Arlo SmartHub or Base Station:

1.Use a pen or straightened paperclip to press and hold the Reset button on the back of the Arlo SmartHub or Base Station for about 10 seconds.
2.Release the Reset button.
After the reset is complete, the LED on the front of the Arlo SmartHub or Base Station flashes amber. When the LED stops flashing amber, your Arlo SmartHub or Base Station reboots.
3.Remove the the Arlo SmartHub or Base Station from the account to prevent potential problems:
◦ Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
◦ Tap or click Settings > My Devices and select the device that you want to remove.
◦ Scroll to the bottom of the page and tap or click Remove Device.
◦ Tap or click Yes to confirm you want to remove the device.
4.Follow the steps below to re-add and set up your Arlo SmartHub or Base Station.

To re-add and set up your Arlo SmartHub or Base Station:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.On the Devices page, tap Add New Device.
3.Select Base Station/Hub.
4.Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.
5.Use the Arlo Secure App to add and set up the rest of your Arlo devices.

How do I factory reset my Arlo Wired Floodlight Camera?

This article applies to:

FLW2001

Factory resetting the Arlo Wired Floodlight Camera returns it to the default settings.

• After a factory reset, you will need to set up the Arlo Wired Floodlight Camera again using the Arlo Secure App.

To Factory Reset the Arlo Wired Floodlight Camera:

1.Press and hold the SYNC Button on the camera for about 15 seconds.
image 250w
2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.
3.Your camera is reset to the factory default settings.
4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Wired Floodlight Camera from the Arlo Secure App:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Tap the Arlo Wired Floodlight Camera device card.
4.Tap image.
5.Tap the name of your Arlo Wired Floodlight Camera at the top of the Device Settings screen.
6.Tap Remove Device.

How do I factory reset my Arlo Essential Outdoor Camera (2nd Generation)?

This article applies to:

VMC3050  VMC2050  VMC3052  VMC2052

Factory resetting your Arlo Essential Outdoor Camera (2nd Generation) returns it to default settings.

• You must follow the Arlo Secure App setup process to use your camera after a factory reset.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the device Pairing Button:

1.Press and hold the Pairing Button on the top of the camera for 15 seconds.
pairing button
2.When the camera LED starts blinking amber, release the Pairing Button to trigger a factory reset.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the Arlo Secure App:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Select the camera you wish to reset.
4.Tap secure4 gear icon 1.
5.Tap the Device Name.
6.Tap Remove Device.
7.Tap Yes to confirm.

To reconnect the Arlo Essential Outdoor Camera (2nd Generation) to your Arlo account:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?
2.Tap secure4 add icon 2.
3.Select Cameras > Essential Series > Essential Cameras 2nd Generation.
4.Follow the in-app instructions.

How do I factory reset my Arlo Essential Indoor Camera?

This article applies to:

VMC2040  VMC3060  VMC2060

Factory resetting your Arlo Essential Indoor Camera returns it to the default settings.

• After a factory reset, you will need to set up your Arlo Essential Indoor Camera again using the Arlo Secure App.

To Factory Reset your Arlo Essential Indoor (2nd Generation) Camera:

1.Press and hold the Pairing Button on the camera for about 15 seconds.
essential2
2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.
3.Your camera is reset to the factory default settings.
4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To Factory Reset your Arlo Essential Indoor Camera:

1.Press and hold the Sync Button on the camera for about 15 seconds.
essential
2.Wait to ensure that the camera LED rapidly blinks blue after 15 seconds, then release the button.
3.Your camera is reset to the factory default settings.
4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Essential Indoor Camera from the Arlo Secure App:

For the Arlo Secure experience with Feed:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Tap the Arlo Essential Indoor Camera device card.
4.Tap secure4 gear icon 2.
5.Tap the name of your Arlo Essential Indoor Camera at the top of the Device Settings screen.
6.Tap Remove Device.

For the Arlo Secure experience with Library:

1.Launch the Arlo Secure App.
2.Tap Settings.
3.Tap My Devices.
4.Select your Arlo Essential Indoor Camera.
5.Scroll down and tap Remove Device.

To re-add your Arlo Essential Indoor Camera to the Arlo Secure App:

For the Arlo Secure experience with Feed, visit:

• How to set up the Arlo Essential Indoor Camera – Arlo Secure 4.0
• How to set up the Arlo Essential Indoor Camera (2nd Generation)

For the Arlo Secure experience with Library, visit:

• How to set up the Arlo Essential Indoor Camera

How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

This article applies to:

AVD4001  AVD3001  AVD2001  AVD1001

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Video Doorbell?

Factory resetting your Arlo Video Doorbell returns it to the default settings.

• The Arlo Video Doorbell is removed from your Arlo account when you factory reset it.
• You must follow the in-app setup process to use your Arlo Video Doorbell after a factory reset.

If the Arlo Video Doorbell is online, factory reset the device in the Arlo Secure App:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Tap the device card for your doorbell.
4.Tap settings icon.
5.Tap the device name at the top of the Device Settings screen.
6.Tap Remove Device.

If the Arlo Video Doorbell is offline, factory reset the device using the reset button:

For the Arlo Video Doorbell (2nd Generation):

1.Locate the release pin that came with your Arlo Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.
avd releasepin
2.Press and hold the Pairing button on the back of the Arlo Video Doorbell for about 15 seconds.
e2 vd reset
The LED in front of the device flashes Amber when it successfully begins the reset process. After the reset is complete, the LED turns to blue and it is ready for pairing.

For the Arlo Essential Video Doorbell Wire-Free and Arlo Essential Video Doorbell Wired:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.
avd releasepin 1
2.Press and hold the Reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.
e1 vd reset
The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the reset process.

After you factory reset your Video Doorbell, you must add it to your account again:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location (where you want the Arlo Video Doorbell added) is selected.
For more information, visit: How do I switch my Location in the Arlo Secure App?
2.Tap add icon and select Add a Device.
3.Select Doorbells & Chimes.
4.Select your specific Video Doorbell model.
5.Follow the in-app instructions.

How do I factory reset my Arlo Essential Video Doorbell?

This article applies to:

AVD2001  AVD1001

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

Factory resetting your Arlo Essential Video Doorbell returns it to default settings.

• The Arlo Essential Video Doorbell is also removed from your Arlo account when you factory reset it.
• This means that you must follow the in-app setup process to use your Arlo Essential Video Doorbell after a factory reset.

To factory reset your Arlo Essential Video Doorbell in the Arlo Secure App if the device is online:

1.Launch the Arlo Secure App.
2.Tap Settings.
3.Tap My Devices.
4.Select your Arlo Essential Video Doorbell.
5.On the Device Settings screen, scroll down to the bottom and tap Remove Device.
• Note: If the Arlo Essential Video Doorbell is offline, perform the following factory reset process.

To factory reset your Arlo Essential Video Doorbell with the reset button on the device:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paperclip or a similar object.
avd releasepin 2
2.Press and hold the reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.
video doorbell reset
Note: The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the factory reset process.
• After you factory reset the Arlo Essential Video Doorbell, you must add it to your account again.
a.Launch the Arlo Secure App.
The Devices screen appears.
b.Tap Add New Device at the bottom of the screen.
c.Tap Doorbells & Chimes.
d.Tap Essential Video Doorbell Wire-Free or Essential Video Doorbell Wired.
e.Follow the in-app instructions.

To remove your Arlo Essential Video Doorbell from the wall mount, visit: How do I remove my Arlo Essential Video Doorbell from the wall mount?

How do I factory reset my Arlo Chime or Chime 2?

This article applies to:

AC2001  AC1001

Factory resetting your Arlo Chime or Chime 2 returns it to default settings. After the factory reset you will need to remove the device from the Arlo Secure App and then follow the in-app setup process to use your Arlo Chime or Chime 2 again.

To factory reset your Arlo Chime or Chime 2:

1.Plug your Arlo Chime into a wall outlet.
2.Press and hold the Sync button on the side of your Arlo Chime for 10 seconds, and wait for the LED to start flashing.
The LED flashes white when the factory reset process begins.
3.Release the Sync button when the LED starts flashing.

arlo chime side sync

To remove the Arlo Chime or Chime 2 from the Arlo Secure App and add it back to your Arlo system:

For the Arlo Secure App with Feed:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Select your Arlo Chime.
4.Tap the Arlo Chime name at the top of the Device Settings screen.
5.Tap Remove Device at the bottom of the Device Info screen.
6.To add the Arlo Chime back to your Arlo system, visit: How do I install my Arlo Chime or Chime 2? – Arlo Secure 4.0

For the Arlo Secure App with Library:

1.Launch the Arlo Secure App.
2.Tap Settings.
3.Tap My Devices.
4.Select your Arlo Chime.
5.Tap Remove Device.
6.To add the Arlo Chime back to your Arlo system, visit: How do I install my Arlo Chime or Chime 2?

How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

This article applies to:

VMC2020  VMC2030  VMC2032

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Spotlight Camera?

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account.

• You must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Devices.
3.Tap or click on the camera you want to reset.
4.Tap or click gear 1.
5.Tap or click the Device Name.
6.Tap or click Remove Device.
7.Tap or click Yes to confirm that you want to remove the camera from your account.
8.Return to the Devices page.
Note: Make sure you are on the correct Location.
9.Tap or click secure4 add icon 3.
10.Select your Arlo device.
11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.
Note: If your camera is Offline when you remove it, the camera will not be reset.

Factory reset an Arlo camera with the Sync button

• Note: If your camera is offline because of a depleted battery, charge your camera battery first before performing a factory reset.

To factory reset your camera if it is offline:

1.Unmount your camera and find the Sync Button.

62880 3

2.Press the Sync button for 1 second and wait for the camera LED to turn on.
3.Press and hold the Sync button for about 15 seconds, until the camera LED blinks Amber, then release the button. Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.
4.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
5.Tap or click Devices.
6.Tap or click on the camera you want to reset.
7.Tap or click secure4 gear icon 3.
8.Tap or click the Device Name.
9.Tap or click Remove Device.
10.Tap or click Yes to confirm that you want to remove the camera from your account.
11.Return to the Devices page.
Note: Make sure you are on the correct Location.
12.Tap or click secure4 add icon 4.
13.Select your Arlo device.
14.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.
15.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset my Arlo Essential Spotlight Camera?

This article applies to:

VMC2020  VMC2030  VMC2032

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit:  How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account. You must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Settings > My Devices and select the camera you want to reset.
3.Tap or click Remove Device.
4.Tap or click Yes to confirm that you want to remove the camera from your account.
5.Return to the Devices page.
6.Tap Add New Device.
7.Select your Arlo device.
8.Select your Arlo model.
9.Follow the prompts to reconnect your camera to your Wi-Fi network, Base Station, or SmartHub.

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

1.Unmount your camera and find the Sync button.

essential sync button1

 

2.Press the Sync button for 1 second and wait for the camera LED to turn on.
3.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Amber, then release the button. Ensure the camera LED Amber three times The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long, return to step 1.
4.Launch the Arlo Secure App or log in to my.arlo.com.
5.Tap or click Settings > My Devices and select the camera you just reset.
6.Tap or click Remove Device.
7.Tap or click Yes to confirm.
8.Return to the Devices page and tap or click Add New Device.
9.Select your Arlo device.
10.Select your Arlo model.
11.Follow the prompts to connect the camera to your Wi-Fi network, Base Station, or SmartHub.
12.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset the Arlo Keypad Sensor Hub?

This article applies to:

SH1001

If you are having issues with your Arlo Keypad Sensor Hub, first try to restart the device. If problems persist you may need to perform a factory reset.

To restart your Arlo Keypad Sensor Hub using the Arlo Secure App:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Tap secure4 gear icon 4 on your Arlo Keypad Sensor Hub device card.
4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.
5.Tap Restart at the bottom of the screen.
6.Tap Yes to confirm.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To restart your Arlo Keypad Sensor Hub using the Keypad:

1.Press secure4 standby on the Arlo Keypad Sensor Hub to set the Mode to Standby.
2.Enter your PIN on the Keypad and press ..
3.Press and hold the 5 button on the keypad for 10 seconds.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To factory reset the Arlo Keypad Sensor Hub using the Keypad:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.
• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.
• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.
◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?
• All Pro 5S cameras connected with SecureLink will need to be paired again.
◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?
1.Press secure4 standby 1 on the Arlo Keypad Sensor Hub to set the Mode to Standby.
2.Enter your PIN on the Keypad and press ..
3.On the Arlo Keypad Sensor Hub, press and hold the . and . buttons at the same time for 10 seconds.
The Keypad LEDs will flash white five times to indicate a factory reset.
• Note: After factory resetting the Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

To factory reset your Arlo Keypad Sensor Hub using the Arlo Secure App:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.
• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.
• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.
◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?
• All Pro 5S cameras connected with SecureLink will need to be paired again.
◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?
1.Launch the Arlo Secure App.
2.Tap Devices.
3.Tap secure4 gear icon 5 on your Arlo Keypad Sensor Hub device card.
4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.
5.Tap Remove Device at the bottom of the screen.
6.Tap Yes to confirm.
• Note: After you Factory Reset your Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

How do I factory reset the Arlo All-in-One Sensor?

This article applies to:

SH1001

Factory resetting the Arlo All-in-One Sensor returns it to default settings. After a factory reset, you must follow the setup process to pair the sensor with your Arlo Home Security System.

To reset the Arlo All-in-One Sensor:

1.Press and hold the SYNC button on the bottom of the sensor for 10 seconds.

ms1001 button 680w787h

 

The amber LED blinks slowly for five seconds to indicate a successful factory reset.

2.To pair the sensor to your Arlo Home Security System after a successful factory reset, visit: How do I pair the All-in-One Sensor to the Arlo Keypad Sensor Hub?

How do I factory reset the Arlo Wire-Free Outdoor Siren?

This article applies to:

SLB1001

If you are having issues with your Arlo Wire-Free Outdoor Siren, restart the device. If problems persist, perform a factory reset.

To restart the Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Tap secure4 gear icon 6 on the Arlo Wire-Free Outdoor Siren.
4.Tap the name of your device to access the Device Info screen.
5.Tap Restart at the bottom of the screen.
6.Tap Yes to confirm.

To restart the Arlo Wire-Free Outdoor Siren using the device:

1.Remove the batteries from the Arlo Wire-Free Outdoor Siren.
2.Wait one minute and then reinstall the batteries.

To factory reset the Arlo Wire-Free Outdoor Siren using the device:

WARNING: Factory resetting your Arlo Wire-Free Outdoor Siren returns it to default settings. The Arlo Wire-Free Outdoor Siren is also removed from your Arlo account after a factory reset. You must follow the in-app setup process to use your Arlo Wire-Free Outdoor Siren after a factory reset.

1.Remove the back cover of the Arlo Wire-Free Outdoor Siren.
2.Quickly press the SYNC button five times.
•
◦ You will hear an audible beep for each button press.
◦ The LED indicator will flash amber five times to confirm the factory reset.
◦ After the reset, the siren LED will slowly flash blue to indicate it is in pairing mode.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

To factory reset your Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

WARNING: Factory resetting your Arlo Wire-Free Outdoor Siren returns it to default settings. The Arlo Wire-Free Outdoor Siren is also removed from your Arlo account after a factory reset. You must follow the in-app setup process to use your Arlo Wire-Free Outdoor Siren after a factory reset.

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Tap secure4 gear icon 7 on the Arlo Wire-Free Outdoor Siren.
4.Tap the name of your device to access the Device Info screen.
5.Tap Remove Device at the bottom of the screen.
6.Tap Yes to confirm.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

How do I factory reset the Arlo Wire-Free Keypad?

This article applies to:

KB1001

If you are having issues with your Arlo Wire-Free Keypad, first try to Restart the device. If problems persist you may need to perform a Factory Reset.

To Restart the Arlo Wire-Free Keypad using the Arlo Secure App:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Tap secure4 gear icon 8 on the Arlo Wire-Free Keypad device card.
4.Tap the name of your device at the top of the screen.
5.Tap Restart at the bottom of the Device Info screen.
6.Tap Yes to confirm.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Restart the Arlo Wire-Free Keypad using the device:

1.Press secure4 standby 2 to set the Mode to Standby.
2.Enter your PIN and press the entercheck button.
3.Press and hold the 5-button for 10 seconds.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Factory Reset the Arlo Wire-Free Keypad using the Arlo Secure App:

WARNING:

• Factory resetting the Arlo Wire-Free Keypad returns it to default settings.
• The Arlo Wire-Free Keypad is removed from your Arlo account after a factory reset.
• You must follow the in-app setup process to use your Arlo Wire-Free Keypad after a factory reset.
1.Launch the Arlo Secure App.
2.Tap Devices.
3.Tap secure4 gear icon 9 on the Arlo Wire-Free Keypad device card.
4.Tap the name of your device at the top of the screen.
5.Tap Remove Device at the bottom of the Device Info screen.
6.Tap Yes to confirm.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How do I setup and install my Arlo Wire-Free Keypad?

To Factory Reset the Arlo Wire-Free Keypad using the device:

WARNING:

• Factory Resetting the Arlo Wire-Free Keypad returns it to default settings.
• The Arlo Wire-Free Keypad is removed from your Arlo account after a factory reset.
• You must follow the in-app setup process to use your Arlo Wire-Free Keypad after a factory reset.
1.Press secure4 standby 3 to set the Mode to Standby.
2.Enter your PIN and press enter 1.
3.Press and hold the cancel 33h and enter 2 buttons at the same time for 10 seconds.
The LEDs will flash white five times to indicate a factory reset.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How to I setup and install my Arlo Wire-Free Keypad?

How do I factory reset my Arlo Go camera?

This article applies to:

VML4030

If you factory reset your Arlo Go camera or remove it from your account, you forfeit all prepaid Arlo Mobile service for that monthly billing period. If you are using a different service provider, such as AT&T or Verizon, factory resetting your camera has no effect on your service provider account.

The easiest way to factory reset your Arlo Go camera is to remove it from your account.

If your Arlo Go camera is not in network coverage or is not connected to the cloud, you must scan a QR code to factory reset it.

• To continue using your Arlo Go camera after you factory reset it, you must complete the new system setup process again.

To factory reset your Arlo Go camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Settings > My Devices and select the Arlo Go camera.
3.Tap or click Remove Device.
4.Tap or click Yes to confirm that you want to remove the Arlo Go camera from your account.
To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?

To factory reset your Arlo Go camera when it is not connected to the cloud:

1.Press and release the sync button on the top of the camera.
arlo go sync button 250w
You will hear a click.
2.Hold the camera about 4 to 8 inches (10 to 20 cm) in front of this QR code until you hear a chime:
arlo go reset qr code 180w182h
To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?

How to factory reset an Arlo Q or Arlo Q Plus Camera

This article applies to:

VMC3040  VMC3040S

WARNING: Factory resetting the Arlo Q or Arlo Q Plus Camera returns it to the default settings. This means that you must follow the setup process in the Arlo Secure app to use the camera after a factory reset.

To perform a factory reset on the Arlo Q or Arlo Q Plus Camera:

1.Use a pen or straightened paperclip to press and hold the Reset button on the side of the camera for about 10 seconds (until the LED flashes amber).

q reset

2.Release the Reset button.
3.The LED will turn solid amber for 10 seconds and then flash indicating that the camera is powered on and ready for setup.

Note: A factory reset will not remove the camera from the Arlo Secure App. You must remove Arlo Q from the Device list and reinstall the camera.

How to factory reset Arlo Baby

This article applies to:

ABC1000

Factory resetting Arlo Baby erases the current settings and removes the camera from your Arlo Secure App.

• If you want to recalibrate Arlo Baby air sensors, resolve a connection issue, or resolve a screen freeze issue, restart the power first.

To Factory Reset Arlo Baby:

1.Use a paperclip to press and hold the Reset button for ten seconds.
sync and reset buttons 250w266h
2.Release the Reset button after ten seconds to return Arlo Baby to its factory settings.
3.Reinstall the device using the Arlo Secure App.

How do I perform a factory reset on my Arlo Bridge?

This article applies to:

AL1101  ABB1000

If your Arlo Bridge is already set up and you want to perform a factory reset using the Arlo Secure App:

Note: Your Arlo Bridge must be completely set up to reset your bridge using the Arlo Secure App.

• Delete your Arlo Bridge from your account using the Arlo Secure App. For more information, visit: How do I remove a device from my Arlo account?
The factory reset automatically begins.
In about 90 seconds, the LED changes to blinking amber. This indicates that the factory reset is complete.

If you want to reset the Arlo Bridge in the middle of the set up process:

1.Unplug the Arlo Bridge and then plug it back into an outlet.
2.Wait until the status LED changes to solid purple.
3.Press and hold the Sync button on the bridge for about 15 seconds until the status LED changes to solid amber and then release the Sync button.
In about 90 seconds, the LED changes to blinking amber. This indicates that the factory reset is complete.

How do I factory reset my Arlo Audio Doorbell?

This article applies to:

AAD1001

To factory reset your Arlo Audio Doorbell:

1.Open the Arlo Audio Doorbell battery cover.
audiodoorbelldisconect 680w584h
Note: Do not remove the batteries.
2.Press and hold the Sync button for 10 seconds.
audiodoorbellsyncbutton 680w756h
On a successful reset, the LED flashes white in quick succession.
audiodoorbellledflashing

How do I factory reset the Arlo Safe Button?

This article applies to:

ASB1001

To reset the Arlo Safe Button using the Arlo Safe App:

1.Launch the Arlo Safe App.
2.Tap safe profile icon.
3.Tap My Device.
4.Select the device.
5.Tap Remove Device.
6.Tap Remove to confirm that you want to remove the device.
7.Tap Reset Arlo Safe Device.
• Note: If the Arlo Safe Button is disconnected or the battery is dead, the reset will not be completed. Use the steps below.

To factory reset the Arlo Safe Button when not paired with the app:

1.In the Bluetooth Settings for your mobile device, remove the Arlo Safe Button from your Bluetooth device list.

On iOS devices:

a.Go to Settings on your iOS device.
b.Tap Bluetooth.
c.Find the Arlo Safe Button in My Devices, then tap the info button for your Arlo Safe Button.
d.Tap Forget this Device.

On Android devices:

a.Go to Settings on your Android device.
b.Tap Connections.
c.Tap Bluetooth.
d.Find the Arlo Safe Button in Paired Devices, then tap the gear icon for your Arlo Safe Button.
e.Tap Unpair.
f.Tap Unpair again to confirm.
2.Remove and reinstall the battery.
3.Press and hold the button on the bottom of the Arlo Safe Button for 15 seconds until the Arlo Safe Button vibrates twice, and then release.
The Arlo Safe Button will automatically enter pairing mode.

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