Some countries known for producing electronic and security equipment include the United States, South Korea, Taiwan, Japan, and several European countries. Keep in mind that the global supply chain is interconnected, and components from various countries may be used in the production of a single device.

Security Camera Manufacturers

Axis Communication

Origin: Sweden

Made in: China, Taiwan, Malaysia, Hungary, Israel, Sweden

All Axis products are compliant with NDAA

Axis Communications AB is a Swedish manufacturer of network cameras. Axis primarily operates in physical security and video surveillance industries.

Axis referred to a statement confirming their “entire product portfolio” is NDAA-compliant. Axis added that past non-compliant products could still be available from resellers, saying: “Previously we used HiSilicon chipsets in a very small number of products (Companion hardware products). It’s possible that some of these products still can be purchased by some of our resellers, but today Axis only offers NDAA-compliant products.”

Best Selling Axis NDAA Products

See the list of Axis NDAA compliant products

Bosch

Origin: Germany

Made in: Germany, China, Vietnam, Israel, Belgium

US-Listed Bosch Products are compliant with NDAA

Bosch, is a German multinational engineering and technology company headquartered in Gerlingen, Germany.

Bosch referred to a statement confirming their US listed products portfolio is NDAA-compliant and moving forward, all products manufactured for the U.S. market will be NDAA compliant as well.

Bosch also shared a list of products that manufactured in Portugal and Mexico. Portugal and Mexico are countries that are included in the Trade Act Agreement. This means that the listed products are TAA compliant.

Best Selling Bosch NDAA Products

See the list of Bosch NDAA compliant products

Mobotix

Origin: Germany

Made in: Germany

All Mobotix products are compliant with NDAA

MOBOTIX is a leading manufacturer of premium-quality intelligent IP video systems. MOBOTIX was founded in 1999 and is based in Langmeil, Germany.

Mobotix referred to a statement confirming their “entire product portfolio” is 100 percent NDAA-compliant.

“MOBOTIX is fully committed to adhering to NDAA Sec 889 (a)(1)(B) guidelines. We are not allowing any substantial or essential component from a supplier that is named in this section. This includes any component necessary for the proper function or performance of a product or system.”

Best Selling Mobotix NDAA Products

See the list of Mobotix NDAA compliant products

Pelco

Origin: United States

Made in: United States

All Pelco products are compliant with NDAA

Pelco Incorporated is an American-based security and surveillance technologies company, founded in 1957 and headquartered in Fresno, California.

“Pelco product lines do not use or incorporate any essential components or critical technology including SoCs produced by NDAA banned component vendors, nor does Pelco OEM any product lines produced by NDAA banned manufacturers. Also, Pelco was acquired by Motorola and Motorola has declared its intention to also make Pelco products in the USA.”

However, Pelco shared list of 4 GFC Professional series products that non-compliant.

Best Selling Pelco NDAA Products

See the list of Pelco NDAA compliant products

Arecont Vision

Origin: United States

Made in: Taiwan

Arecont Vision has mixed of NDAA-Compliant and Non-Compliant Products

Arecont Vision Costar, LLC is a US-based company founded in 2018 to offer complete video surveillance solutions to customers around the world.

The entire MegaIP camera family, all of the Contera NVRs models include both NDAA (National Defense Authorization Act H. R. 2500) and ONVIF compliance. By the Q3/Q4 of 2021 most of the newer Contera line of cameras will be NDAA as well. Here the Arecont Vision Costar’s NDAA compl

Digital Watchdog

Origin: United States

Made in: Korea

Digital Watchdog products are mostly compliant with NDAA

DW is the industry leader in digital recorders, surveillance cameras and management software. Founded 1987 and engineered in the USA and Korea.

Digital Watchdog referred to a statement confirming most of their product portfolio is NDAA-compliant.

“The following Digital Watchdog cameras, encoders, network video recorders (NVRs) and digital video recorders (DVRs) which do not use or deploy critical components, nor include SoCs produced by NDAA banned component vendors, are compliant with the NDAA.

The products listed below are compliant with GSA Schedules and have been deemed TAA compliant as the final products have been manufactured and substantially transformed within the United States and South Korea, both approved signatory countries designated by the TAA.”

Best Selling Digital Watchdog NDAA Products

See the list of Digital Watchdog NDAA compliant products

Speco Technologies

Origin: United States

Made in: Korea

Speco has mixed of NDAA-Compliant and Non-Compliant Products

Speco Technologies is a manufacturer of video surveillance and audio surveillance products for more than 60 years

Speco Technologies referred to a statement confirming some of their product portfolio is NDAA-compliant.

“Speco is actively moving to exclude components from banned companies. Please find below a list of current active models from Speco Technologies that do not contain any components from (NDAA Section 889 Part B) banned companies”

Best Selling Speco NDAA Products

See the list of Speco Technologies NDAA compliant products

Ubiquiti

Origin: United States

Made in: Korea

Ubiquity products are mostly compliant with NDAA

Ubiquiti Inc. (formerly Ubiquiti Networks, Inc.) is an American manufacturer of wireless data communication and wired products and founded in San Jose, California, in 2003.

Ubiquity referred to a statement confirming most of their product portfolio is NDAA-compliant.

“As of the date hereof and to the best of Ubiquiti’s knowledge, the products listed below do not contain a substantial or essential component or use critical technology produced by Huawei Technologies Company, ZTE Corporation, Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company or Dahua Technology Company (or any known subsidiary or affiliate of such entities).”

Honeywell

Origin: United States

Made in: Korea

Honeywell has mixed of NDAA-Compliant and Non-Compliant Products

Honeywell International Inc. is an American publicly traded, multinational conglomerate headquartered in Charlotte, North Carolina.

Honeywell referred to a statement confirming some of their product portfolio is NDAA-compliant.

“The Honeywell 30 Series, 60 Series and Modum IP cameras are designed for use as part of video systems which comply with NDAA 2019, Section 889. In addition to the 30/60/Modum Series cameras, our MAXPRO® and Pro-Watch® VMS/NVR ranges, our 30 Series Embedded NVRs and our ADPRO iFT/iFT-E IP NVRs follow our extensive cyber testing process and do not contain components from any of the companies highlighted in NDAA 2019, Section 889. Together with the Series 30/60/Modum cameras they can be used to provide video systems compliant with NDAA 2019, Section 889”

Panasonic

Origin: Japan

Made in: Japan

Panasonic i-PRO products are mostly compliant with NDAA

In October 2019, i-PRO became independent from Panasonic to establish the Image Sensing Business.

Panasonic i-PRO didn’t share a a public statement on their website and didin’t provide a list of NDAA compliant (or non compliant) products. Here the statements they made in different channels.

“All Panasonic-branded cameras sold in the U.S. are engineered, manufactured and quality assured solely by Panasonic. As such, they are not impacted by the NDAA legislation (federal ban).

For those valued partners that attended our 2019 Partner Summit, we committed to you that, not only will our i-PRO line be 100% non-Hisilicon by the end of March 2021, but many of our products will also be TAA compliant.

The Advidia camera lineup is not fully NDAA compliant at this time. We are working with our 3rd-party manufacturers to ensure full NDAA compliance by March 2021″

Hanwha Vision (Samsung Techwin)

Origin: South Korea

Made in: South Korea

Hanwha Techwwin products are mostly compliant with NDAA

Hanwha Techwin founded 1938 as Samsung Techwin, is a surveillance and optoelectronics company. The company headquartered in South Korea.

Hanwha Techwin referred to a statement confirming most of their product portfolio is NDAA-compliant.

“Hanwha Techwin is committed to complying with all government and international trade regulations. Hanwha Techwin supports NDAA-compliance across its product lines and has a full suite of trade-compliant devices, with many currently used in government, defense and a range of commercial applications.

All Hanwha Techwin manufacturing facilities are located in Vietnam and South Korea, making them compliant with Trade Agreements Act (TAA) terms and qualifying Hanwha Techwin products for sale under GSA guidelines.”

Best Selling Axis NDAA Products

See the list of Hanwha Vision NDAA compliant products

.

ACTİ

Origin: Taiwan

Made in: Taiwan

Acti products are mostly compliant with NDAA

ACTi, a leading Taiwan-based IP camera manufacturer, offers a wide range of IP camera models that contain SoC made in either Taiwan, Japan or the United States.

Acti referred to a statement confirming most of their product portfolio is NDAA-compliant.

“ACTi is providing more than 150 different camera models that contain SoC components from very respected and accepted global brands from Taiwan, Japan and the United States. As the technology research company, ACTi has also developed its own SoC, called A1, which can be found in the wide range of ACTi cameras today.”

Best Selling ACTi NDAA Products

See the list of Acti NDAA compliant products

GeoVision

Origin: Taiwan

Made in: Taiwan

GeoVision has mixed of NDAA-Compliant and Non-Compliant Products

GeoVision Inc. is a manufacturer of intelligent video surveillance systems founded in 1998 in Taiwan.

“GeoVision confirms that the listed products are not manufactured by nor utilize components from Hikvision, Dahua or contain HiSilicon SoCs. The NVR units listed below are manufactured in Irvi

Vivotek

Origin: Taiwan

Made in: Taiwan

Vivotek products are mostly compliant with NDAA

VIVOTEK Inc. was founded in February 2000. The Company markets VIVOTEK solutions worldwide, and has become a leading brand in global security surveillance.

Vivotek referred to a statement confirming most of their product portfolio is NDAA-compliant.

“The listed VIVOTEK cameras and network video recorders (NVRs), which do not use or deploy critical components including SoCs produced by NDAA banned component vendors, are compliant with the NDAA. These products will be included in VIVOTEK’s GSA contracts and are recommended for US Government applications that are subject to the NDAA.”

Best Selling Vivotek NDAA Products

See the list of Vivotek NDAA compliant products

Can I use security cameras that are not produced in China?

Yes, you can certainly choose security cameras that are not produced in China if you have concerns about the origin of the products. Many companies around the world manufacture security cameras, and you can find alternatives from various countries.

When selecting security cameras, it’s essential to consider factors beyond just the country of origin. Look for reputable brands and manufacturers that prioritize security, privacy, and quality. Consider reading reviews, checking certifications, and researching the specifications of the cameras to ensure they meet your requirements.

Some countries known for producing electronic and security equipment include the United States, South Korea, Taiwan, Japan, and several European countries. Keep in mind that the global supply chain is interconnected, and components from various countries may be used in the production of a single device.

Product Information

Specifications

Product Usage Instructions

Client Downloading
Please follow the steps below to download and install the v720 app:

Add Device
To add the device to the v720 app, follow these steps:

Note: Ensure proper network connection and device functionality during the binding process.

v720 Mini Camera Setup Guide

AP Mode
To connect in AP mode, follow these steps:

Matters Needing Attention

Warning: This device complies with FCC Part 15 rules. Please ensure no harmful interference is caused.

RF Exposure Statement: Maintain a minimum distance of 20cm between the device and your body for compliance with FCC RF Exposure guidelines.

FAQ

Thank you for purchasing this product. Please read this manual carefully before using it and keep it in a safe place.

Client downloading

Please scan the lower QR code, download and install the “v720”app, or search for “V720” in the mobile phone application store to download and  install.

Add device

AP mode

Matters needing attention

Warning:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

NOTE: This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter

RF Exposure Statement
To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance of 20cm the radiator your body. This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter..

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APPdownload

1. For iPhone, please go to APP Store, for android phone, please open the Google Play or other APP market, to searchfor ” Eye4″ APP and download.
2. Scan the QR code below to download.

Register

1. ForAndroid/iOSAPP,clickon”Register”,createausername andpassword,thenclick”submit”tofifinishregister.

2. Alsosupportthirdpartyaccountslogin(noneedtoregister).

Connectcamerastothenetwork

Please connect your phone to the WiFi network first.
Note: The camera does not support mobile hot spotsor public WiFi.

Please power on the camera, wait about 30s until the reboot of the camera is finished, then the camera will issue voice promp for WiFi configuration( If the camera doesn’t issue the voice prompt, please reset the camera.

Reset method: Locate the RESET hole next to the network cable port on the back of the camera, and press and hold the button in the hole for about 10 seconds to restore the factory Settings. After successful reset, there will be a prompt “Reset completed, will reset the device”).

Scan QR Code

1. Enter the APP, click the “+” icon on the top right corner of the homepage, to scan the QR code on the camera’s body;

2. Once the camera says “Please use APP for WiFi configuration” for the first time, please click on the “Heard voice prompt” button, then put in the password of the WiFi network that the mobile phone currently connecting to, click ‘OK’ to go to next step.

Note: Please ensure that there is no space or any special characters in the WiFi password, and the password is entered correctly, otherwise the camera will not be able to connect.

3. Click the ‘Send’ button on the APP, to send configuration signal to the camera.

Note: Place the phone close to the camera, and adjust the phone volume to the maximum.

4. About 30 seconds after the camera prompts “wireless configuration succeed” , the binding window will pop up, click “Add it” to complete the connection.

Note: During this process, if it prompt that WiFi is configured successfully but the binding page does not pop up, please click the “binding” in the lower section of the searching page, to add the camera.

5. This device is a pet camera. After successfully bound, you can choose the mode of “Play Pet Cam” or click “OK” to jump to the home page of the APP.

Note: Each time you enter the real-time video page, the “Pet Cam” function will be automatically opened. When you leave this page, this function will be automatically closed. Drag the cradle head to control the “Pet Cam”.

How does the‘ Pet Cam’ button work?

After the‘ Pet Cam’ is opened, the head of the camera will emit a red laser beam. You can tap the PT icon or slide the camera’s picture to move the beam and play with your pet.

To enable this function from the home page of the APP, click the play button in the camera screen to enter the real-time video screen, and the “Pet Cam” function will automatically open.

Note: Laser irradiation is harmful to human eyes, so do not irradiate the laser head directly to human eyes. Also, keep children away from beams of light for safety reasons

Other ways of adding

If no QR code can be found on the body of the camera, or it fai led to connect the camera by scanning Q R code, please choose the ‘Others ‘ method to connect the camera.

Method One : Wireless Installation

1. Enter the APP, click the “+” icon on the top right corner of the homepage, tap ‘Others’→IP Camera.
2. Choose ‘Wireless Installation’, please refer to the ‘Wireless configuration add instructions’ on the APP and the APP’s voice prompt to finish the setting.

Note: Please refer to the ②③④ steps in the chapter ‘Scan QR code’ to finish the’Wireless Installation’ settings.

If the wireless configuration fails, please refer to one of the following methods to connect the camera.

Please power on the camera, and use a network cable to connect the camera to one of the LAN ports on the router.

Please make sure the phone and camera are under the same router.

Please connect the network cable

Method Two: Search in LAN

1. Login the APP, click the “+” icon on the top right corner of the homepage, tap ‘Others’ →IP Camera.

Click on “Search in LAN”, you can find all the available cameras in the same router with the smartphone（. Note：Cameras that has been added successfully in this account will not be searched again）.

2. The binding page will pop up after about 30 seconds. If the search times out, please try again or return to the Add Device page and select Manually add.

Method Three: Manually add

After select “Manually add”, please input camera’s UID ( 15 characters, can be found on the label stick to the camera’s body), or scan the QR code on the camera’s bottom sticker, the UID will be auto filled in, then put in the camera’s password to connect the camera.

Note: After the camera has been added by Search in LAN or Manually Add, if you want to make the camera work in WiFi mode, please follow the steps below:

1. In the home page of the APP, click the”“on the top right corner of the camera →choose “Settings →WiFi”, select the WiFi that the smartphone / tablet connecting to, then input WiFi password, click on “done”.

2. Wait until the APP/Camera prompt’ please remove the network cable, camera will restart ’ , remove the network cable(Keep the camera powered on).

Unplug the network cable,camera will reboot automatically…

Note： If setup failed, please refer to network cable connection method or change a router to setup again.

Cloud Storage

The camera supports cloud storage function（ Only for regions where cloud storage has been enabled ）. After the cloud storage function is activated, once the camera detects moving objects, it will record video to cloud server, for users’ checking at any time.

How to activate the cloud storage service?

Click the on the top right corner of the camera, select “cloud storage“. Click “activation” to open the cloud storage service.

How to view cloud storage video?

Click theon the top right corner of the camera, select ” cloud storage‘ ,drag the timeline at the bottom of the screen to view
cloud storage videos.
Note: The blue parts means there are videos recorded. Click it to watch videos.

The grey parts are the time periods that no videos are recorded. Slide the time bar to choose the time period;
Click the at the bottom left to select the date.

1. Click to choose the date
2. The blue parts means there are videos being recorded
3. Drag the time bar to choose time period

How to renew the cloud service

It requires to renew the cloud service when it is expired.

Click the icon in the upper right corner of the cloud storage interface, to open the renewal interface.

Click the “Renewal” option at the top left corner or the bottom of the interface to bring up the service package details. You can choose the package according to your needs.

Note: there are two types of “video preservation (circulation)” : 7 days and 30 days.

The 7-day cycle means that the video can be saved for 7 days, and the 30-day cycle means that the video can be saved for 30 days. After that, the video will be covered in order. 1 month, 6 months and 12 months of service pack is optional.

For more information about cloud storage, click “See more” on the renew interface.

Note： Due to the different market conditions and national policies, the price of cloud storage may be vary in different regions, the amount is subject to the actual amount on the app.

Online Support

If you have any questions or difficulties in using the product, or suggestions for our products, please contact us in the following ways:

Click on “Me” in the bottom right of the APP, and click on ‘Online support’, to enjoy the high-quality online consulting ser vices provided by our company.

FAQ

How to reset the camera to factory default setting?

Hold the reset button for about 10 seconds to reset camera.
Camera’ S default password: 888888 (To improve the security, it is highly recommended that you modify the password of the camera).

Any tips for WiFi connection?

camera support only 2.4G frequency signal, and 802.11b/g/n WiFi network.
1. The WiFi password should be less than 16 digits, and can not contain special characters, such as @ $! etc. , suggestyou to make a password that contains only letters and number.
2. Please upgrade the APP to the latest version.

No vision at night time?

1. Check ifthe IR functionis enabled ornot;
2. Check if the lR LEDis onor not;
3. Reset the camera back to factory setting;
4.Upgrade the camera to the latest firmware.

What to do if camera’s picture is blurred?

1. Login the camera’s web interface, adjust the picture quality to HD mode;
2. Clean the camera lens with a cotton swab.

Eye4 For Pc

Real-time picture viewing, snapshot, recording, reminding, setup ect.

Support Windows and MAC OS computers.

Windows

MAC

Eye4 Camera Finder

Used to search IP-Cameras located in LAN, Camera settings.

Windows

Eye4 Video Player

used to play video files in TF card windows.

Windows

Eye4 Plug for IE

IE browser plug-in, you can access Eye4 camera through IE browser

Windows

FAQ

Account login failed, appear “ unknown error”

Generally speaking, this kind of problem is related to the compatibility between the APP and the phone or computer. The solution are as follows:

1. APP for PC client: Please uninstall the APP(completely remove it from your computer’s local disk, desktop and control panel→program), then download and install a new one and then login APP again.

Note：Please don’t use the default path when download and install the eye4 software, choose a different disk to place it.

2. APP for Smart Phone: Please uninstall the APP, then download and install a new one. please check whether the APP is blocked by any security software, such as Security steward, 360 anti-virus software etc.

3. This problem can also be caused by the server, so if the above two methods don’t work, then please wait for the sever to be repaired and try again later. Thanks!

Camera cannot connect after the password of the WiFi changed

If the camera cannot connect after the WiFi password being changed, solution are as follows:

Step 1. To reset the camera to factory default settings. You can do that by referring to the guide below:

Cameras that can pan/tilt:

Please reset it as the following way:

Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then the camera will say ‘reset completed, device will reboot!’, then there would be a clicking sound, all the IR LEDs will be on for a while and then off, then the camera start to do self-checking(pan/tilt), after the pan/tilt finished, the reset finished.

Outdoor camera:

Please reset it as the following way:

Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then you will hear a clicking sound from the camera, all the IR LEDs will be on for a while and then off, and you will hear another clicking sound, that means the reset has been finished and it’s rebooting.

Step 2. Re-configure the “ wireless settings ” on the camera

Camera displayed offline after replaced the Router

After replaced the router, the camera will display offline. The reasons is that the camera is connected to the previous WiFi network, can’t switch to new WiFi network automatically. We need to setup the new WiFi to the camera. The steps are as follows:

Step 1. To reset the camera to factory settings by referring to the reset guide.

Step 2. After that, please re-configure the camera’s wireless according to the new WiFi network

Note: Before configure the camera to the new WiFi router, we need to reset the camera to factory default.

.

Camera reboot automatically from time to time

The problem of camera reboot automatically from time to time is generally caused by network or firmware problem, not caused by hardware.

The solutions are as follows:

Method 1. Network factors

Please check whether there is IP address conflict. Please download IP Camera Finder from the webpage (http://www.eye4.so/download/), then open the Finder, to see if the IP address is overlapped in camera list. If the IP address conflicted with other cameras, please modify the IP to a different static IP.

Method 2. Upgrade camera’s firmware to the latest version

If the above methods does not work, it probably caused by hardware problems, please contact the direct dealer for maintenance.

Can camera realize remote wireless connection?

In PC client, the camera can realize remote wireless connection. You can refer to chapter 8 in the [IP Camera PC Client Function Detailed Instructions](page 9 to 10) to setup the WiFi. However, in Phone APP, we cannot setup WiFi connection remotely.

Can connect and view in LAN, but can not in WAN

The cause of the problem:

Generally speaking, the cause is that camera can not access the Internet (Camera cannot connect to internet), Please check whether the wireless router which the camera connected to is working properly. Make sure that you can access the internet when connected to the WiFi of the router.

Suggestions:

If the router is working fine, then please check the following information:

1. Check LAN connection. If you can view the camera in PC client, Phone APP and Web client, that means the LAN connection is fine. If you can’t view the camera in LAN, then we can’t view it in WAN.

2. If the camera can be viewed in LAN, please switch to mobile network, check whether the camera can be viewed normally.

3. If the camera cannot be viewed in mobile network, then please change a router to test again.

4. If the camera still can’t go online remotely after changing router, then it must be a problem of the camera’s PNP penetration. It is recommended that take the camera to other network environment to have a try, for example, your friend’s network.

5. If can view the camera normally in other network environment, that means there is a problem with the local penetration of the camera. Then we can not use the UID to access. In this case, please contact the dealer for help.

Note:

1. Please make sure the camera get the latest firmware and the APP is the latest one. If not, please update the firmware and APP to the latest version

2. Generally speaking, the issue that the camera can be connected and viewed in LAN, but can not in WAN is cause by software or server, instead of hardware problem, no need to return to factory for repair.

Can not get real-time video

If the camera is online and can Listen, Audio, PTZ control, but can’t display the real-time video, then it must be cause by hardware problems. The solutions are as follows:

1. Reset it to factory default settings, re-configure it and try again.

2. Upgrade the camera to latest firmware.

3. Run the camera in other client, such as PC client, Phone client, Web client, if all operations failed, then it must be hardware problem.

4. If none of the above methods work, then please contact the dealer for replacement or maintenance.

Can SD card automatically record after inserted

After inserted the SD card, the camera will automatically start loop recording, and will automatically overwrite the old recording files when full, do not need to do extra settings of recording.

If you want to cancel the recording, please select the “24 hours video” , check to remove, if you need to set the recording time, please use the Web client settings, more details, please refer to [IP camera Web client function instructions]

How to remotely download video files saved in SD card

If you want to download SD card video files to your phone local storage, please take the following steps.

Step1: open APP home page–>SD card records–>click download icon

Path to save recording:

Android phone: local storage–> DCIM–>Eye directory iOS phone: in local system album;

Cannot read SD card or check SD card’s memory size

The solutions are as follows:

1. Check whether it is inserted in the opposite direction.

2. After inserted, click “format SD card” (format it even if you cannot check SD card’s memory size), reboot camera and refresh it.

3. If the above steps do not work, please change a SD card,(please use genuine SD card), For example, Kingston SD Card, Class 4 and 10 is preferred.

Notes:

1. If the above methods does not work, you can check the TF card slot on the camera and the SD card. If it proved to be hardware problems, please contact the dealer for replacement.

2. Besides, please make sure the camera’s firmware and the APP is in the latest version. If not, please update to the latest one.

Forget the Camera Password

Please reset the camera to factory default settings, the default password of the camera is 888888.

How to reset:

Power on camera, then find out the camera “ reset “ hole, use a pin or pencil to keep pressing the button for about 15 seconds until camera reboot, then the camera will be reset successfully.

Forget App Account and Password

If you forgot the password, click “ forget your password “ in Eye4 APP in PC or Phone, enter the email account bound the account, then you will get a verification mail, please follow the system prompts to change the password.

How long does the SD card record?

The following data is based on the test of video duration calculation of 64G TF card. The results will be different in different scenarios. For example, recording for static and dynamic picture are not the same. If you set different parameters, the results may different. The data is calculated on the camera’s default stream settings, just for your reference.

1. It can record 16 days when C38 is in 720P mode.

2. It can record 18 days when C7815WIP is in 720P mode.

3. It can record 14 days when C37A is in 960P mode.

4. It can record 10 days when C50S is in 1080P mode.

5. It can record 8 days when C38S is in 1080P mode.

Note: You can choose high-bit stream or low stream image, they take different amount of capacity. Please refer to the specific settings [IP Camera Web Client Function Instructions] SD card record settings

IP camera screen blurred , color cast

If your camera’s screen blurred or it’s color cast, please follow the guide below:

1. Please reboot camera a few times, or restore cameras to factory default settings, after that, it will be back to normal.

2. If the problem occur again and again, then it probably cause by camera’s sensor problem, please contact dealer or sale man for maintenance or replacement

Lens screen blurred, the screen is not clear or color cast

If you got such kind of problem, please try the following ways:

1. For Pan & tilt Cameras. Please turn the lens slowly until the picture turned clear.

2. Make sure the inner and outer surface of the lens’ are clean, if not, please clean them with a soft cloth.

3. If there is color cast, please login the PC or Web client, to adjust the contrast, brightness, saturation. [You can also try to restore it to factory setting or reboot camera a few times, to see if it works. If the issue happen again and again, then it must be hardware problem.]

Note: If the above ways do not work, it must be something wrong with the sensor in lens board, please contact the direct dealer or salesmen for warranty.

What is the wireless distance between Camera and Router

The distance depends on the wireless signal strength of the router.

1. At present, VStarcam IP cameras support 2.4G frequency bandwidth wireless router, don’t support 5G frequency bandwidth.

2. It is recommended to keep the distance within 10 meters.

Note: If the wireless signal of the router is weak, please connect the camera to the router with a network cable. Otherwise, It will make the camera offline.