Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. In addition to the security industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. 

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Password Reset

This page will guide you in resetting passwords on your Hikvision devices.

For end users: 

We highly recommend “4 Ways of Self-service Password Reset” (you can see the Tutorial video here). Please note that not all Hikvision devices support all these methods. Go to the “Forget Password” page to check the various methods supported by your product.

For installers: 

You can easily reset a password using the Hik-Partner Pro mobile app. 

Check out the tutorials below to discover the quickest way to reset a password. If you have any questions during the process, please contact Hikvision (Find the contact of Hikvision technical support team) or see Troubleshooting Tips of Password Reset Failed Issue here.

Note: Also try the Password Hints function to help you recall your original password. This function is only available for NVRs (76Q-series, K-series, K-series with AcuSense) with firmware V4.75.000 and later. Learn more here.

Self-service password reset

Via account verification

Prerequisite:

The device has been added to the Hik-Connect or Hik-Partner Pro account.

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Prerequisite:

A reserved email address has been set up by the user.

Prerequisite:

Security questions have been set by the user.

Prerequisite:

The GUID file has been exported and saved by the user. 

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Password reset via XML file

Prerequisite:

The Hikvision devices can be detected on the same LAN.

Hikvision How to & FAQ

Also Read : Hikvision How-To Tutorials Part1

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How to Check Device Serial Number

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How to Find Device Firmware Version

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How to add IPC with POE function to NVR

Description

POE cameras could be added into NVR which supports POE function with both Manual mode and Plug-and-Play mode. When applying the Plug-and-Play mode, please kindly make sure the password of the camera is the same with the NVR, or you could set the password of the camera to 12345.

Note: Plug-and-Play mode could only be applied when the camera is added directly to the POE port of a NVR.

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How to Enable Hik-Connect Service in Device

Summary

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service along with alarm push notification service. It provides an easy way for devices to connect to the Internet.

This manual is a guide for users to show them how to enable Hik-Connect service in device.

Discretion

User interface may not be identical to the instructions shown below depending on the product, firmware version. However, the information and settings required to setup Hik-Connect services are similar across all supporting products.

Preparation

Users need to upgrade device to proper firmware that supports Hik-Connect Service.

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How to Unbind Device from Hik-Connect Account

Description

One device can be added only by one Hik-Connect account, if the device was added by other account, you cannot add it again. You can follow steps below to unbind your device or check the video which can help you.

Youtube video link

How to Unbind Device via Hik-Connect APP

How to unbind device via SADP tool

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How to Solve Hik-Connect Offline Issue

Description

When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. 

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How to Configure Communication Mode of AX PRO

There are three types of Communication Mode via Communication > Cloud Service > Communication Mode:

Wired Network & Wi-Fi Priority

It means that Wired Network, Wi-Fi Network, Cellular Data are all supported, AX Pro will choose best network status and change connecting ways when network is not stable. It is recommended to use this mode when your device is with complex network environment, since it can help you select better way automatically. 

Wired & Wi-Fi 

It means that only Wired Network and Wi-Fi Network are supported, AX Pro can only connect with wired or Wi-Fi. It is recommended to use this mode when you want to save cellular data or do not want to use cellular at all.

Cellular Data Network 

It means that AX Pro only use cellular data network to connect. This mode is usually used in poor network environment, like wired and Wi-Fi network are hardly connected. Besides, it can help you save network detecting time.

Tips

When you set Communication Mode as Cellular Data Network, the followings can help you use cellular data successfully: 

1. Keep MTU as default 1400, Access number as default *99***1#

2. Test SIM in mobile, make sure that your SIM card can call, send message and connect to the internet

3. The AX PRO default dialing includes most SIM card APN but not all. If the network is not connected, you need to search the SIM card’s APN by Google or ask your mobile operator then set up the SIM card APN manually and then restart it.

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How to Download Multiple Recordings

Hikvision device support download/export multiple recording at the same time. This file will introduce three methods of multiple download recordings: local GUI, web page and iVMS-4200 software.

Method 1: local GUI 

On local GUI, we need turn to the button of File > Video. In this page, we could select search condition, time and camera channel which you want to download. After select, click “Start Search”.

After search, it will show all the recordings of the channel 1 default, and if we want to check other cameras recording, we need to select the Channel to switch to other channel. 

Then we could select the recordings and Export.

Method 2: Web page

Web page Log in the device via IP address on IE browser, turn to Playback page, select the camera which you want to check, click the download button in the lower right corner. It will pop up the download configuration page, in this page, we could select the camera/ type/ time, after search we could select the recording files and download.

Method 3: iVMS-4200 software

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How to Solve DVR Live View Noise Issue of Hik-Connect

If there is noise of DVR in Hik-Connect when remote live view or sliding channel (switch to next screen), you can try the following methods to solve the problem.

1. If you connect a coaxial audio camera to DVR, please turn on Noise Reduction function in Hik-Connect to solve it.

2. If it’s not a coaxial audio camera, please change to coaxial audio camera then connect to DVR.

3. If you don’t want to change camera, please change camera Stream Type from video & audio to video and set DVR audio resource as local to solve the problem.

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How to Solve IP Camera No Link Issue on PoE NVR

IP cameras could be added into PoE NVR with both Manual mode and Plug- and- Play mode.

When applying the Plug- and- Play mode, please kindly make sure it is Hikvision brand camera, and the password of the camera is the same as the NVR. For “No Link” issue, please enter NVR.

Menu – Camera – IP Camera, click Status icon of camera to check the error message first.

Scenario 1:

The user name or the password is wrong.

Solution :

If the IP camera has hard reset button, please turn off the camera (cut off the power). Then keep holding the button for more than 30 seconds. Meanwhile, power on the camera while holding the button. The device would be back to the inactive status. PoE NVR will automatically active and connect the camera.

If the IP camera doesn’t have hard reset button, please use SADP tool to reset camera password first. You can operate according to below steps:

1. Download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable.

3. Running SADP tool to search camera.

4. Select the device, and click the “forgot password” button.

5. If it has an export button, you can click it to export a device’s xml file and send it to our regional support team to reset password. 

6. Get import file from support team, then import file to reset device password.

(Note: Please set the new password of camera to the same as NVR’s.)

7. PoE NVR will automatically connect the cameras with same password.

Scenario 2:

Network is Unreachable

Solution:

If the camera is connected to NVR PoE port. 

1. Please download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable .

3. Running SADP tool to search camera, check device IP address.

4. Please access camera via web browser as following picture.

5. Go to Configuration – Maintenance – Default, default camera to factory settings, PoE NVR will automatically active and connect camera.

If the camera is connected to the PoE switch, please connect switch to NVR LAN port. The IP address of the camera must be in the same network segment as the IPv4 address of NVR. Then enter NVR Menu- Camera- IP Camera, select camera and click Edit icon.

Select Adding mode to Manual, enter camera IP address and correct password, then click OK to add camera.

Scenario 3:

IP camera does not exist

Solution:

“IP camera does not exist” means NVR does not detect the camera input.

Please check whether the camera is properly connected to the POE port of the NVR. You can try to change a shorter cable, change a PoE port or connect a external power supply to IP camera to test.

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How to Solve Live View Error on iVMS-4200

This document displays how to solve common Live View Error on iVMS-4200. In order to get high performance, please kindly download and install the latest version of iVMS-4200 via the link: https://www.hikvision.com/en/support/download/software/ivms4200-series/

Case 1: HCNetSDK.dll[2] 

Case 2: Playctrl.dll[2]

Case 3: HCNetSDK.dll[5] 

Case 4: HCNetSDK.dll[91] 

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One Picture to Solve 6 Errors about Unbind

If the bound account can not login and you can not access the device via local GUI, you could try to unbind device from Hik-Connect App or SADP tool.

How to Unbind Device via Hik Connect APP 

How to Unbind Device via SADP tool 

When you unbind the device and meet errors, hope this picture could help you to solve it.

Scenario 1:

“102060” “102075” or “Unbinding failed. Not support by the device.” on App/SADP or “unlinking timeout” on local GUI

Solution:

1. We recommend you login the previous account to delete the device, then add it to the new account.

 2. If the previous account can not login, you could choose third party DDNS name to get remote live view. Please refer this guide: How to Use Third Party DDNS Services V3.0.pdf (hikvision.com)

3. If necessary, please kindly connect the local support team for better solve this issue. 

Scenario 2:

“Operation Failed 7” or “Error code: 99 Network Connection Failed” or “Hik-Connect service is offline”

Solution:

1. Enable Hik-Connect function in device and make device Hik-Connect status is online.

2. If device Hik-Connect status goes online and offline frequently, change to a stable network or upgrade firmware then try again.

3. If the problem persists, contact support to confirm connection status.

Scenario 3:

“Incorrect Device IP Address”

Solution:

1. Make sure your mobile/computer connect to the same LAN as device connect to.

2. Connect device and mobile/computer to primary routing network in topological map.

3. Enable UPNP function of the router, try to upgrade device firmware and reboot the device.

Scenario 4:

Only the device in the same area with the app can be unbound from its account.

Solution:

Please confirm the area which the bound account belongs first.

1. Via App: Use new account with the same registered area information to unbind.

2. Via SADP: Make sure the geographic location of the device is the same as the area to which the bound account belongs.

3. If you don’t know the area information of the bound account, please contact support team help you confirm or assign registered area information.

Scenario 5:

Operating failed: 153

This error caused by inputting wrong password too many times and the user was locked.

Solution:

1. Reboot the device.

2.  Modify the LAN IP of the PC or mobile phone and try again.

Scenario 6:

The device cannot unbound from any account for more times.

Solution:

1. This error means the device have been unbound too many times during one day, and you could try to unbind after 24h.

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Two Steps to Solve No Result of VCA Playback Search

If do VCA search on playback page of Hikvision device and there is no event result, please do the following 2 steps.

Notes: Before searching playback video, make sure you have configured recording schedule on Hikvision device. 

Step 1: Enable Dual-VCA on Web

(a) Login to web page of device as the below picture.

(a) Login to iVMS-4200 and click Setting button – Basic settings

(b) Go to Configuration –Video/Audio– Display Info. on Stream to tick the checkbox of Enable Dual-VCA then Save.

Notes: After above settings, do VCA search via web browser of the camera. If the device is DVR/NVR/HVR, except for configuration on web, we also need to do step 2.

Step 2:

If the device is DVR/NVR/HVR, login local GUI, click Configuration Button – Advanced – enable Save Camera VCA Data.

After above settings, search VCA playback as below:

(a) via web browser

(b) via local GUI on DVR/NVR/HVR

Notes: If search motion detection VCA playback, Enable Dynamic Analysis for Motion is necessary.

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What Can We do If NVR Cannot View via Chrome

It is recommended to download ivms-4200 on your computer instead of viewing via Chrome browser.

If you want to use Chrome browser to view, download Plug-In first, install it and restart the browser, then you can view via Chrome. 

If ‘Download Plug-In’ does not show, it usually means that your NVR does not support live view via Chrome, in this situation, there are mainly 5 ways to solve the issue:

1. Turn to Configuration > Local > Live View Parameters > Protocol. Switch protocol from TCP to UDP, or switch from UDP to TCP, save and view in chrome.

2 & 3. Some devices support to check network resource statistics. Turn to Configuration > Maintenance > Network Resource Statistics. If the previous value of Input Bandwidth is almost equals to the latter value, please reduce bitrate.

For those device which cannot check Network Resource Statistics, you can reduce bitrate and resolution directly for a try.

Turn to Configuration > Video/Audio > Video

Reduce Resolution and Max. Bitrate, save and view in Chrome. The reference value are as follows: 

Resolution —Max. Bitrate

1080P(2MP) — 4096 kbps

720P(1MP) — 2048 kbps

704*528（4CIF） —- 1024 kbps 

528*384 （2CIF） —- 512Kbps

Please set your NVR Video Encoding type as your camera supports, which means if your camera only support H.264 please switch NVR Video Encoding to H.264.

4. If your NVR supports multiple video output interfaces, it is recommended that 1 camera only set 1 output interface. Although the other interfaces you configured and didn’t use, NVR is decoding which will occupy the encoding ability and may cause the issue. 

5. Open Microsoft Edge on Windows 10.

Turn to Setting > Default browser > Internet Explorer compatibility Under the “Internet Explorer compatibility” section, turn on the “Allow sites to be reloaded in Internet Explorer mode” toggle switch.

Click the Restart button, then you can view via Edge browser.

If you have done all the above, the issue is still not solved, contact local support and provide the following information:

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Safire All-in-One Management Software

Manage all security aspects including CCTV, Access Control and/or Time & Attendance

Safire Control Center is the perfect solution for managing CCTV, Access Control, Time & Attendance and video intercom devices. The software allows you to manage camera and recording settings, view multiple camera feeds, and set alerts for tampering, motion detection and smart video analytic. It includes advanced modules in order to get wide metadatas and statistics from various biometric devices. With its intuitive design and added functions this popular software is quickly becoming the most effective choice for managing all aspects of business security.

Safire Control Center software is free to download with any Safire security product and provides comprehensive reporting for all areas of business security. The dashboard is sleek, modern and easy to use with everything you need from one dashboard.

Read Next :

NVMS7000 Setup Guide

Safire Control Center Dashboard

 

Safire Control Center Time & Attendance Settings

Minimum requirements and computer capabilities for using the SAFIRE Control Center

• Intel i5 6th Generation and above (i7 6th Generation recommended).
• 16 GB of RAM.
• Video Accelerator Card 2 GB or more.
• DirectX 11.0 or higher.
• 500 MB of free hard disk space.

 

Software features:

• Can manage up to 256 CCTV devices / cameras
• Can manage up to 256 DVRs / NVRs
• Supports up to 4 monitors (with 64 simultaneous camera videos).
• Supports local and remote (P2P or DDNS) equipment.
• Supports two-way audio
• Supports local and remote configuration on devices

Safire DDNS services for Safire camera or recorder

To connect any Safire device that has “Safire DDNS services”

 

Previously, you have to be registered and your account activated before logging in at www.safiredns.com.

 

1. Create a domain

1. Open and log in to www.safiredns.com

2. Select SafireDNS

3. Add a domain

4. Select the zone

5. In the domain name enter any name as client name or project name

6. Group

7. Group

8. Password

9. IPv4 or IPv6 address (check the myipaddress.com site for your IP address)

10. Save

 

2. Add a device in ProCloud

1. Go to Procloud

2. And click on + Add device

3. Enter the name of the DDNS address you created in the previous step

4. Save

 

3. Port Forwarding

1. For Safire’s decisions we need to forward ports 80 and 8000

2. Port 80 is for the web interface of the camera or recorder

3. Port 8000 is for the native communication protocol

ZTE Modem router example

Xiaomi router example:

Reyee router example

3. Enter DDNS type in the camera or recorder

1. Check the ports that are used on the camera/recorder and open the(1) camera/recorder settings page

2. Select Network

3. Then the basic settings

4. Port tab

5. If it does not work, you can check the NAT configuration

6. You can also switch to manual port assignment

7. Enable DDNS on and enter credentials

8. Go to the DDNS tab

9. Enable DDNS

10. Select SafireDNS when using “Safire DDNS Servies”

11. Use the domain you created (in 2. Add a device in ProCloud)

12. DDNS username and password and not those of the device.

When all the configuration has been done correctly it should look like the image below in the Safire ProCloud.

 

Check that the status icon, the device is linked and the configuration options appear.

How to configure the POS function from Safire Control Center

NOTE:

POS function is present on the entire 8000 series NVR range and the entry-level 4KE range has POS function.

Also in some of the 6000 series (still to be verified)

 

The POS function on NVRs can only be configured from the local interface of the recorder itself or from Safire Control Center.

In NVRs, the POS is considered metadata (the same as a line crossing or area intrusion, like a VCA).

In XVRs it will not allow the POS configuration from the web interface, since the POS would be “printed” on the video stream itself.

 

CONFIGURATION POS NVR SAFIRE CONTROL CENTER

 

In the device management part, click on advanced settings:

 

 

We click on POS, and the first thing that appears is the POS rule configuration.

 

From here we can configure the operating hours, notification link methods, or relay activations, as well as configure the desired camera function by selecting the POS area, how we want it to be displayed on the screen, etc.

Display modes

• Scroll: The screen is filled with information, and the first information is scrolled.
• Page: The information appears all at once as it is scanned on the screen. If the second piece of information is scanned, the first information is removed.

 

In the next part, we configure the font. Here we make special mention of the font because not all fonts are supported by the web interface and the Safire Control Center. Only the LATIN-1 font can be displayed in real-time and in the Safire Control Center and web interface recordings.

 

In the local interface of the recorder, any font that the recorder allows us to use can be displayed.

Finally, the connection mode is to set the IP and port of the printer that will send us the information. We can connect several printers and assign them with the Filter Rule ID so that as you can see in the first screenshot, a different Filter Rule ID should be applied to each channel since a printer is usually used per camera (imagine a supermarket checkout, with several scanners).

 

When viewing and recording, as I said before that the POS is treated as a VCA, to be able to search by POS later in Safire Control Center, we should set the recording by POS in the recording schedule, like this:

 

 

This would suffice.

 

VISUALIZATIONS

Now, in SCC, if we go to Real-Time we can see the result of the POS as long as we have configured the font as LATIN-1:

In recordings we can search directly by POS events from here:

 

Search by specific KEYWORDs if we need it:

And finally, we would only get POS events as a result, which if we play it back shows the whole text string printed in the recording:

 

 

If, on the other hand, we want to visualize the POS information, from the web interface of the recorder, we don’t have to forget to enable this in the CONFIGURATION -> LOCAL part

Safire – How to recover password by email or recovery questions

To recover the password:

 

1. Open SADP Tool2

. Click on “Forgot Password”

 

3. Use the questions or the email option

4. If the email option is chosen

Save the QR and send the QR to the email address pw_recovery@device-service.com as an attachment. (Or use the XML code)

In general, when using automated email services, you will get a retrieval file within 5 minutes.

Note:

This email address only works when you have registered the email address you registered on the device. See the article: Safire – Prepare for lost passwords

 

When you have received the email

Use the verification code from the email and create a new password

Note:

When deactivating the Safire network cameras that are connected to the NVR for which you have requested password recovery, also select (A) “Reset Network Camera’s Passwords”.

 

When not using email or questions on the device

 

Select the secret key export/import mode and send the XML file to your supplier or distributor.

They will process the recovery and get back to you with the key in your mail.

Please note that this is not an automated process and may take time.

 

Note:

The file you receive is valid for a period of 48 hours. You cannot shut down or restart your computer until after you have completed all the steps.

 

3. When you receive the recovery file

3.1 In step 2

A. Select import file

B. Import the XML file from the received e-mail

C. Create a new password

D. Confirm password

Safire – How to prevent password loss

You can avoid long waiting times by saving security answers and/or registering a password recovery email.

 

Tip:

“To view the best and largest GIF or image, right-click and open the image or GIF in a new tab.”

 

 

On an already configured camera or recorder

1. Open the web browser or the SCC (Safire Control Center)

2. Open the configuration page.

3. Go to System > Account Management and click Account Security Settings

4. Ask the security questions and most importantly associate an email.

5. And OK to save.

For when you need the password recovery service:

How to recover password by email or questions

Create a device group in Safire Control Center

Note:

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demo

 

Tip:

“Right click and open the image or gif in a new tab if it is a large image or gif.”

 

Create a device group in SCC:

 

1. Open SCC (Safire Control Center)
2. Manage Open Devices
3. In the Device Management section, click Group
4. Then create a new group and click + Add Group
5. Give the Group a name
6. Click op import
7. Select an option
8. In the new window select the devices

 

E-Map in Safire Control Center

Note:

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demonstration

 

Depending on the situation, creating a group via device management can be useful when there is more than one device for the plant. By making use of P2P devices it is also possible to deploy in the group

 

Tip:

“Right-click and open the image or gif in a new tab if it is a large image or gif.”

 

 

Import the blueprint image into SCC:

1. Open SCC (Safire Control Center)
2. Through the main page in the section
3. General Application open E-map
4. In the newly opened E-map tab
5. Click on Add map
6. Select the map directory
7. And OK to import the image

 

 

Move the devices on the map:

1. On the left side, you find the devices of the group
2. Select keep and move the device on the map
3. You can adjust the size and length through the circles
4. Click in the grey zone to edit the name and color
5. Ok to save
6. When finished

 

 

Live camera or open a door in E-map:

1. Open the E-map in SCC
2. Click on the camera you want to view
3. Click on the grey play icon and a new window will pop up to view the camera
4. To open or one of the other actions
5. Click on the chosen door
6. In the new window, select the action

 

How to manually activate relay outputs on Safire recorders and cameras

To activate the relay output from a Safire video recorder or from an IP camera, we can proceed in two different ways:

 

• Via web component

• Via Safire Control Center (SCC), the brand’s main PC software

• Via the Safire Connect mobile application – works both via IP (local management) and via P2P (remote management)

 

How to add a map with the location of the elements in Safire Central

In this article we explain several ways to configure different maps.

 

Mode 1: create a map from a GIS

First we open the web server to configure it. From the settings part we can generate a map from a GIS file, as shown in the following screenshot:

 

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Then, we go to the Logical Visualization part to define which groups of cameras we create and where we will place them.

 

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To add a camera to the map, select the camera and the following configuration menu will open:

 

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We select the icon we want (we can also import one), and we will click save. Then the camera will appear on the map.

 

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In this way we could create a general map with the devices we want. We click on ​ so that the changes are applied in the Safire Central Control Client and we go right to the Control Client that we just mentioned.

 

We click on the map that appears in the Safire Central drop-down part to the left of the screenshot, and the map with all the devices that we have configured before will appear in the main part from the web server interface:

 

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Here we can receive the alarms in real time and view the cameras at the time we want.

 

 

Mode 2: create individual map

 

First, we select the group on which we will configure the map:

 

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We enable the map option, we load an image and we give it to save:

 

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Next, we select each device and enable the map option as we have done previously and click save:

 

 

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And the devices will appear on the map:

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Now we go to the Safire Central Control Client, and update the changes as we have done before:

 

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We kunnen zien dat we in de groep van verdieping 1 nu ook een MAP hebben, we kunnen deze selecteren en deze verschijnt op het hoofdscherm:

 

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IMPORTANT: a camera cannot be associated with two different maps (it cannot be associated with a GIS map and an individual map at the same time). If it is selected in the general map, it cannot be associated with another. Similarly, if it is associated with an individual map, it cannot be associated with a general map.

Sending reports by email in Safire Control Center

To receive e-mails with the reports of the users, we will have to carry out the following steps:

• Go to the Regular Report section and add as many users as you want to receive the reports:

• Then select the user and indicate the email that will receive the report

The configuration of the email to be sent from the software is done from the following section:

 

It will be necessary to first verify that the sender mailbox that has just been selected is properly configured, that is to say, with all the necessary permits to be used by third-party programs.

Change language in Safire Control Center software 3.2.0.54

Starting from version 3.2.0.54 of Safire Control Center, the language (whose installation pack contained can be downloaded from our web page – https://athena-visiotech.s3-eu-west-1.amazonaws.com/2Oqj_HMB2AJnMa3v3oAI/Safire_Control_Center_V3.2.0.54_MULTI.zip) can be changed from the following section right after starting the software:

If we have activated the auto login without changing the language, we will have to select the following option so that the software does not start directly:

Change language in Safire Control Center

The language can be changed in the pop-up window, where the Login is made, when accessing the software.

 

How to activate the VCA search filter in Safire Control Center

In the following image you can find the path to access this type of search filter in the Remote Playback menu:

How to install Safire Control Center on Windows Server 2012

Generally if you are installing the software on a Windows Server 2012 account with administrator permissions using the latest version that is digitally signed, you will have no problem.

 

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Windows Server 2012 R2 is supported by the manufacturer and we know that it has been installed correctly on other occasions.

 

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Additionally, we recommend checking if any anti-malware or firewall software may be filtering and preventing the normal installation.

Buttons are failing in Safire Control Center!

What to do when some applications of Safire Control Center 3.1.1 just won’t work or even open?

For example: we press the people button and we visualize the loading roulette, but then it just keeps rolling without actually initiating any process.

We would only have to delete, in the task manager section of our PC, the software watchdog process (32 bits) as shown in the following image. Then, we would just have to run Safire Control Center again.

 

Blue and Red Flags on the Safire Control Center Calendar

Red: indicates event recording

Blue: indicates continuous recording

Login error whilst opening Safire Control Center

It is possible that this error appears when you start Safire Control Center:

What you need to do to avoid this situation to repeat itself is to change the application port, as the 8080 is usually occupied by other applications (especially the other Safire applications, such as the Safire Control Center AC).

Our recommendation is to change it to anything that is not being used. For example 8081 or 7999.

P2P cloud ports targeted by a SAFIRE device

For both cameras and video recorders that connect to the cloud via P2P service, the ports they use for connection are:

They can be addressed to different domains:

• litedev.eu.guardingvision.com
• litedev.guardingvision.com
• dev.eu.guardingvision.com
• litedev.guardingvision.com

On the other hand, the cloud ports are:

Playback speed on Safire recorders from Safire Connect

Here is the table of Safire video recorder models that supports playback speed increase from the app:

SF-HTVR6116-HEVC

SF-HTVR6104-HEVC

SF-HTVR6108-HEVC

SF-HTVR8216A-HEVC

SF-HTVR8104A-HEVC

SF-HTVR8104H

SF-HTVR8108H

SF-HTVR6116A-HEVC

SF-HTVR6108A-HEVC

SF-HTVR6104A-HEVC

The models that do NOT belong to this list are:

– AI recorders

– recorders with audio over coax

– PoC recorders

– models with a higher number of channels, such as 24, 32, etc..

We do not exclude that this functionality will appear in future updates or new versions included in these last 4 groups.

Zoom problems Safire Connect APP

This happens in version V3.10.1.1015 and is resolved with the following update.

The problem is usually the horizontal left-right movement after having entered the digital zoom, since the channel change is prioritized over the displacement within the same zoom.

Possible solutions:

– select only the camera of interest before opening its image, rather than selecting it from a group of preloaded video streams

– perform a vertical physical movement (up-down) and, without lifting the finger, perform the horizontal movement, which will already be done correctly.

A video clip follows to better understand the second option.

video_2019-11-08_11-…mp4