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The device is ideal for space-constrained environments due to its compact design while its web-based interface makes it easy to configure and manage. The Senstar A10D Thin Client™ is a secure, reliable, and cost-effective PC alternative designed to display 720p or 1080p video from network video quickly and easily. The device can be controlled via the web, or through the convenience of your smartphone.

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Supported Touch Screen Monitors for Thin Client 2.0.1

AG Neovo – http://ca.agneovo.com/

iiyama ProLite – http://www.iiyama.com/us_en/products/prolite-t1731sr-1/

For more information, see the Release Notes in the downloads page: https://xnet.senstar.com/Xnet/Downloads/ThinClientUpdate.aspx

Senstar A10D Thin Client Firmware Upgrade

The following article outlines how to check for firmware updates through Thin Client.

Optionally, you can manually download the firmware upgrade from here and then click Upgrade from the Maintenance section, as shown in step 2.

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onnect to Thin Client using SSH

Enable SSH in Thin Client

SSH is disabled by default and any time a factory restore is performed.

1. Open a web browser and enter http://thinclientIP/EnableSSH. Recommended browsers include: Mirosoft® Internet Explorer, Mozilla®, Firefox®, and Google Chrome™.

2. The message “SSH Successfully enabled” appears.

3. If you are using Linux go to command–line and enter ssh <username>@<IP address>. For example, ssh root@10.234.1.10. When prompted enter the password.

4. If you are using Windows® ensure a version of PuTTY is downloaded.

When you are done, you should consider disabling SSH. The link to disable SSH is http://thinclientIP/DisableSSH.

Cannot connect to ONVIF-compliant camera because no ONVIF stream available

Issue

Network cameras/encoders supporting ONVIF do not offer a way to set up an ONVIF stream/profile necessary for making an ONVIF connection from the Thin Client to the ONVIF-compliant device.

Solution

If the camera manufacturer does not provide a method for setting up ONVIF streaming profiles, use a third-party tool to do so. One such open source tool is the ONVIF Device Manager: http://sourceforge.net/projects/onvifdm/

Senstar Thin Client User Guide 2024

Read Also : Verkada Viewing Station setup and user guide

Device cannot connect to Video Source

Issue

The Thin Client cannot connect to Mobile Bridge, and you see an Invalid Video Source error when setting up or re-configuring the device as follows: “Unable to connect to video source. Please verify server address and credentials and try again.”

Solutions

All Thin Client Articles

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Camera views contain blank camera panels

Issue

Thin Client camera views contain one or more blank camera panels on the web interface and/or the HDMI output monitor.

Solution

The Thin Client can decode up to 1920×1080 at 30 FPS in H.264, MJPEG, or MPEG4. Ensure you have at least one (1) camera stream configured at this resolution or lower.

Note: Camera streams above 1920×1080 resolution cannot be decoded to the camera.

The Thin Client device automatically selects an appropriate video stream based on the resolution of the panel the video is being rendered in. Thin Client will select the stream with a resolution that most closely matches the panel’s resolution without exceeding it.

Therefore, it is recommended to have one (1) stream at 1920×1080 and another stream at 800×450 as the Thin Client will select the best stream automatically based on the camera view layout selected.

Cisco 2960-X and Catalyst SG300 switch with Thin Client

Issue

Thin Client is not connecting to cameras, not displaying cameras, not working properly on the network.

Reason

The network port is ‘flapping’ that is, going up and down constantly and so the Thin Client cannot connect.

Source of Problem: Cisco Switches

The EEE (Energy-Efficient Ethernet) feature on the switch is the source of the issue. See Cisco bug report here:

https://quickview.cloudapps.cisco.com/quickview/bug/CSCus35889

Resolution

Disable the EEE feature on the switch. This resolves the issue with the Thin Client.

Edges of the Displayed Image are Cropped

Symptoms:

The edges of the displayed video images are cropped.

Probable Cause:

It is likely that overscan is enabled on the displays being used. Overscan is the term used to describe the situation when not all of an image is present on a viewing screen. By default most TVs and monitors are set to use overscan to compensate for potential artifacts at the edge of the screen from the incoming signal.

Solution:

Turn off overscan on all the displays being used. The procedure for this varies depending on the product; therefore, consult the documentation for your particular model for complete instructions.

Device does not power on

Issue

When you attempt to power on the Thin Client by plugging it in to a PoE switch, and one or more of the following occurs:

Solutions

HDMI output is not working or is cut off

Issue

The Thin Client is not displaying HDMI output on the monitor.

– or –

HDMI television output is partially cut off.

Solutions

Upgrading from a version older than 1.2.1.515

If you have a Thin Client version older than 1.2.1.515 do NOT update directly to Thin Client 2.01.

You MUST update to 1.2.1.515 first and then to 2.0.1.

The version number is displayed in the top left of the Web interface and in the About section at the top of the Settings page.

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Connection Fails, Unable to Retrieve Live Video: Thin Client 2.1.0 – Mobile Bridge

Example Scenario:

When you connect a Thin Client to a PSA, the Mobile Bridge is installed with default values. The entered IP address is localhost or 127.0.0.1.

Issue:

Thin Client tries to retrieve live video and the connection fails.

Solution:

During Mobile Bridge setup, you must enter a unique IP address when Mobile Bridge is installed on the same machine as the Symphony Server. Do NOT enter 127.0.01 or localhost during the Mobile Bridge setup because the Thin Client will NOT be able to retrieve video via that Mobile Bridge.

Example:

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Cannot Log into Thin Client Using Chinese Characters

Applies to Thin Client v2.0.0 and 2.0.1

Issue:

User tries but fails to log into Thin Client using Chinese characters in username or password.

Solution:

To set up your Thin Client so that users can log into the Thin Client using Chinese characters, you must modify Thin Client settings using the settings.sh script.

Note: To ensure settings are updated, it should print to screen, MBCodepage|936 or MBCodepage|950

If you run Mobile Bridge version 2.1.6 or newer, the code page is printed on start. Search for “Current encoding” in Mobile Bridge log:

Current encoding: xxxxx codepage: yyyyy

Thin Client 2.1.0 – Wrong time displayed in video decoration when connecting to cameras via Mobile Bridge

Issue:

When you connect to cameras via Mobile Bridge and you manually change the time in the Thin Client web interface, the time does NOT change on the video decoration. The time decoration in the video is always the time of the server to which the camera is connected.

Cause:

Thin Client converts the Symphony Server’s Coordinated Universal Time (UTC) to local time and displays it in the video decoration. The time decoration therefore is not affected by local system time.

Reason:

This is necessary because of historical video, which must show the converted time from the server.

Important: If the time is changed when connecting directly to the camera, the updated time is displayed in the video decoration.

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2.2.0 Keyboard and Remote Control (CEC) Functions

* Mouse and touch control only.

Note: Consumer Electronics Control (CEC) has different trade names depending on the manufacturer. For example:

Touch Screen Monitor Not Working with Thin Client

Problem:

Touch screen monitor does not work with the Thin Client.

Issue:

The touch screen monitor must be on before powering on the Thin Client.

Resolution:

Ensure your monitor is on and restart the Thin Client.

Add Axis cameras with dewarped panoramic view to Thin Client devices

To see the video from an Axis fisheye camera in a dewarped panoramic view, you must manually add the camera using a direct connection with an RTSP URL.

Stream profile settings:

Thin Clients do not display video when connecting through Mobile Bridge

Symptoms

Thin Clients do not display video when connecting to Symphony using Mobile Bridge.

Probable cause

The Thin Clients are using TLS 1.0 and the Mobile Bridge is using TLS 1.2.

Solution

Configure the Thin Clients to use TLS 1.0.

SNMP settings for Thin Client devices

To connect to a Thin Client device using an SNMP browser, you must use the following settings in addition to the IP address of the Thin Client device.

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Viewing Station Network Settings

Learn about the required network settings for Verkada viewing stations

This article outlines the required settings that your Verkada viewing stations need to communicate with Verkada Command and to operate properly.

Requirement: Verkada devices are incompatible with LANs that require the use of proxy servers or that require Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either are in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Command.

IP address

Viewing stations need an IPv4 address to communicate to Command through the internet. Viewing stations use Dynamic Host Configuration Protocol (DHCP), User Datagram Protocol (UDP) ports 67 and 68, to obtain their IP addresses and network configurations—on a wired or wireless internet connection.

If you want to have a specific IP address on your viewing station, set a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device’s label).

Domain Name System

Viewing stations use the Domain Name System (DNS) server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the viewing station where the DNS server is on the network and the viewing station communicates using UDP port 53.

Note: DNS over HTTPS (DoH) is currently not supported.

Firewall settings

Verkada devices require access to many endpoints to have the full-featured experience. Many customers may want to restrict devices to only communicate with the specific required endpoints.

These are the general domains to allow, applicable for all organization-regions:

Region: United States

Note: Your region is selected when you create an organization in Command.

Region: Europe

Note: Your region is selected when you create an organization in Command.

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Set Up Smart Tiles on the VX52

Learn how to set up smart tiles on the Verkada VX52 Viewing Stations

The Verkada Smart Tiles feature provides a way to display the most notable options from access events, sensor events, and notable camera data and data sets. Admins can remotely manage the Verkada VX52 Viewing Station, select video feeds and Smart Tiles to display, and customize layouts.

Verkada Viewing Station setup and user guide

Read Also : How to Configure the Light Settings on Hikvision Cameras

Find the smart tiles for your VX52

Once you set up your VX52, you can configure the tiles on the VX52 and add smart tiles.

Choose the type of smart tiles to add

There are 3 different types of Smart Tiles you can add to your VX52:

Active Area

Displays the camera with the most motion. To change which camera(s) display on the active area tile, select the tile to see the information panel where you can select from the following options:

Access Control

Displays all most recent door events, including any door event that you would see indoor history, such as:

Sensor Readings

Displays the air quality readings of your choice. From the Customize Data tab, you can select a sensor reading when you select the sensor tile. See Air Quality Sensor Readings.

Set Up Your Viewing Station

Learn how to set up your Verkada Viewing Station for live viewing

The Verkada Viewing Station provides a plug-and-play solution to stream multiple camera feeds simultaneously on a display with no local configuration needed.

Step 1: Connect your viewing station

When you open your box, you should find an HDMI cable, a power cord, and a viewing station remote. You only need to provide an Ethernet cable. See Viewing Station Network Settings.

Once you take the viewing station out of the box, follow these setup steps:

Step 2: Claim your viewing station

Note: You must be an Org Admin to ensure you have access to all devices on your viewing station and to claim the viewing station.

Find your viewing station’s serial number

The are 2 ways to find the serial number:

Step 3: Configure your viewing station

Find your viewing station

To find your newly added viewing station, go to the Devices page and filter for viewing stations.

Edit the viewing station name (optional)

To edit the name of the viewing station, select its name at the top of the page and enter a unique name.

Add camera tiles and Smart Tiles

Note: You can add up to 10 pages and up to 30 live feeds per page.

Add Verkada viewing station admins

Note: You need to be Org Admin to ensure you have access to all devices on the viewing station.

A device that is moved to a different site (where the user does not have access) causes the same issue. It’s possible for an org to have sites that an Org Admin does not have access to, but they can grant themselves access.

Step 4: Configure viewing station settings

1.On the viewing station page, click Settings.

2.On Settings, you can view the current settings or delete the viewing station, if needed.

The Settings menu consists of the following options:

• Offline Alerts—Receive offline alerts for the viewing station, and select a list of users who can receive those alerts.

• Show Labels—Toggle that displays labels on the camera live feeds. If you toggle off this setting, you can only view the live feeds of the cameras and not the camera names.

• Enable Cloud Streaming—Use this setting if the cameras are remote from your location to prevent live streaming remotely or allow live streaming remotely. When this setting is toggled off, only cameras that are local to you will live stream.

• Test Offline mode—The viewing station still streams locally if the network connection is lost, and simulates a network outage on the viewing station.

• Enable Low-Latency Streaming—When cameras are fully updated and local to the viewing station, they stream with low latency.

• Copy Existing Viewing Station—Copy live feed configurations and viewing station settings from other viewing stations in your org.

Configure Wi-Fi

Note: Wi-Fi support on the viewing station requires Verkada software version 2.2.0 (137) or higher. You can find the software version and the serial number in the Device section (below Wi-Fi). If your viewing station has not yet automatically updated to this software version, please contact Verkada Support.

Copy an existing viewing station

You can copy live feed configuration and viewing station settings from other viewing stations in your organization.

Restart viewing station

The viewing station becomes unavailable for a few minutes while it restarts.

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Configure Motion Tiles

Motion tiles for the Verkada Viewing Station (VX51 and VX52)

The Verkada Motion Tile feature enables the viewing station to intelligently select video feeds that are most important and brings them into a dedicated tile. This designated motion tile switches to feeds where a significant amount of motion is detected, allowing viewers to quickly see important activity and take any necessary action. You can configure motion tiles to search for activity across one or more sites, or even across an entire organization.

Configure the Motion Tile feature on VX51

Configure the Motion Tile feature on VX52

See how this works

Watch this video to see how this feature works

Finished Motion Tile (example)

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VX51 Viewing Station Click to Expand

Learn how to use this feature with a VX51 viewing station

You can use the Click to Expand feature to enlarge a selected tile to full screen.

Required. To utilize this feature, you must have a mouse connected to your Verkada VX51 viewing station.

Access the Click to Expand feature

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