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Myq App Setup And User Guide

admin — Wed, 15 Jan 2025 13:54:24 +0000

While the myQ App can make getting in and out of your garage easy, there’s so much more it has to offer. Get groceries delivered to your garage by giving access through the myQ app. Secure delivered packages by allowing drivers temporary access. Set schedules on when you want to open and close your garage door. Stay updated on daily activity with real-time alerts from the myQ app. Use the guides below to find out how to activate and add Chamberlain Group devices to your myQ app. Sign up for email updates so you know when the myQ app has new smart features to make your life easier.

Password Reset

How to Reset your Password

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

• Changing Your myQ Account Password in the myQ App

• Changing Your myQ Account Password If You Forgot the Password

• Changing Your Password if you are Locked Out

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

• Uppercase letter

• Lowercase letter

• Number

• Symbol

How to Change Your myQ Account Password in the myQ App

1.Tap the Initials icon in the top left corner.

2.Tap on Manage Account.

3.Tap Change Password.

4.Enter the current password.

5.Enter the new password.

6.Confirm the new password.

7.Tap on Submit.

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

How to Change the Password for a myQ Account

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

• Changing Your myQ Account Password in the myQ App

• Changing Your myQ Account Password If You Forgot the Password

• Changing Your Password if you are Locked Out

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

• Uppercase letter

• Lowercase letter

• Number

• Symbol

How to Change Your myQ Account Password in the myQ App

1.Tap the Initials icon in the top left corner.

2.Tap on Manage Account.

3.Tap Change Password.

4.Enter the current password.

5.Enter the new password.

6.Confirm the new password.

7.Tap on Submit.

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

Changing Your myQ Account Password If You Forgot the Password

1.Tap the Initials icon in the top left corner.

• Note the email for the myQ account under the initials before signing out. If you do not have access to the email associated with the myQ account, see How to Change My Email Address on My myQ Account.

1.Tap Sign Out

2.Tap Already have an account? Sign In on the login screen

3.Tap Sign In With Email

4.Tap Forgot Password on the sign-in screen, below the email and password.

5.Enter the email address that was used to create the myQ account.

6.Enter the four-digit code sent to your email address.

• If you do not see an email check your spam or junk folder.

• Depending on your email provider, the email may take 30 minutes to 24 hours to be received. Please wait before requesting another code.

7.Create a password and enter it twice to confirm.

8.You are now logged into the app.

Note: After changing the password, any mobile device(s) using this email address will need to be updated with the new password in order to access the account.

Changing your password if you are locked out

1.Tap Log In

2.Tap Forgot Password on the sign-in screen

3.Enter the email address that was used to create the myQ account.

4.Enter the four-digit code sent to your email address.

• If you do not see an email, check your spam or junk folder.

• Depending on your email provider, the email may take 30 minutes to 24 hours to be received. Please wait before requesting another code.

1.Create a new password and enter it twice to confirm.

2.You are now logged into the app.

Email Updates

Follow the steps below to enable or disable notifications using the myQ app.

1.Login to the myQ app.

2.Tap the gear icon within the device view.

3.Tap on Notifications.

4.Tap the slider next to the notification to enable or disable the notification.

5.Tap Save.

Note:

• Each phone with the myQ app installed will receive push notifications.

• Email notifications are sent only to a valid email address. If you want more than one device to receive email notifications, each device must have access to the email account used during the creation of your account.

Set Up Family & Friends

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

1.Open the myQ App.

2.Tap Users at the bottom of the screen.

3.Tap the plus sign (+) (top right).

4.Choose the type of user you want to add based on the permission you would like to provide:

• Co-Owner – Allows 24/7 access to all your myQ devices and account settings.

• Family & Friend – Allows access to the myQ devices you select.

1.Enter the user’s name and email address or select the plus sign (+) next to the name field to pick from your phone’s contacts list.

Note: When choosing from your phone’s contacts using the plus sign (+), you may receive a pop-up requesting permission for myQ to access your contacts. The phone contact must contain an email to be selected.

1.Complete the invitation

•

◦ For Co-Owners – Tap send to complete the invite.

◦ For Family and Friends – Continue to step 7.

1.Select an access period then continue.

•

◦ Always

◦ Temporary- Set specific start and end dates and specific times for access.

◦ Recurring- Choose specific days for access.

1.Select which myQ devices you want to share with the new user.

1.Review the invitation summary, which will include:

•

◦ Name of the person you’re inviting.

◦ The email address the invite will be sent to.

◦ The type of permission you’re giving (Co-Owner or Family & Friend).

◦ The devices you’re sharing.

1.If the summary is correct, tap Send at the bottom of the screen.

Note: The invite must be accepted within 7 days.

Inviting Users to Access Your myQ Account

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

1.Open the myQ App.

2.Tap Users at the bottom of the screen.

3.Tap the plus sign (+) (top right).

4.Choose the type of user you want to add based on the permission you would like to provide:

• Co-Owner – Allows 24/7 access to all your myQ devices and account settings.

• Family & Friend – Allows access to the myQ devices you select.

1.Enter the user’s name and email address or select the plus sign (+) next to the name field to pick from your phone’s contacts list.

1.Complete the invitation

•

◦ For Co-Owners – Tap send to complete the invite.

◦ For Family and Friends – Continue to step 7.

1.Select an access period then continue.

•

◦ Always

◦ Temporary- Set specific start and end dates and specific times for access.

◦ Recurring- Choose specific days for access.

1.Select which myQ devices you want to share with the new user.

1.Review the invitation summary, which will include:

•

◦ Name of the person you’re inviting.

◦ The email address the invite will be sent to.

◦ The type of permission you’re giving (Co-Owner or Family & Friend).

◦ The devices you’re sharing.

1.If the summary is correct, tap Send at the bottom of the screen.

Note: The invite must be accepted within 7 days.

How to Create and Manage myQ Account Notifications

You can set up notifications in the myQ app to know when there is activity on a connected myQ device. Notifications can be sent to your phone or email.

If you choose a specific time for your notification, the notification can’t be scheduled past midnight. For example: If you want the scheduled notification to run from 10:00 pm to 6:00 am, you must create two notifications. One notification to schedule 10:00 PM to 11:59 PM and then another notification to schedule 12:00 AM to 6:00 AM.

How to Create a Notification for a myQ Account

1.Tap the plus sign (+) on the home page then select the connected device or tap the gear icon located within your device view.

2.Tap Notification or Notification and Alerts. Existing alerts for this device will be displayed.

3.Select the device you want to set a notification for.

4.Name the notification.

5.Choose the activity you’d like to be notified for (garage door open, light on, locked, motion)

6.Choose when you would like to be notified.

• Immediately: Get a notification as soon as the device changes.

• Remind Me: You can set a delay for notification. For example: Receive a notification after the door has been open for 10 minutes.

1. Custom times can be set up by enabling Custom Time and Day otherwise, notifications will be received for all times and days (24 hours a day, 7 days a week)

• When scheduling notifications that run past midnight, you’ll need to create two separate notifications. For example: If you want the notification to run from 10:00 pm to 6:00 am, set up one notification for 10:00 PM to 11:59 PM and then create another notification for 12:00 AM to 6:00 AM. This way, you’ll cover the entire time period.

2.Choose how you’d like to be notified.

• Push notification

• Email

3.Tap Save.

Manage Notifications

1.From the home page, click on Gear Icon next to the device you’d like to manage,

2.Select Notification and Alerts

3.To enable/disable a particular notification, use the Toggle switch Under Access Notifications,

4.To edit a notification, tap on the notification you’d like to modify.

Delete Notifications

1.From the home page, click on Gear Icon within the device view.

2.Select Notification and Alerts.

3.Locate the existing notifications that are listed under Access Notifications.

• For Apple: Swipe left on the notification to reveal the Delete option.

• For Android – Press and hold on the notification and you will get the delete option.

1.Tap on Delete to confirm.

2.To edit a notification, tap on the notification you’d like to modify.

Notes:

• You should receive a push or email notification within 90 seconds. If you have not received a notification within 90 seconds, if not, check your device and ensure you can receive push notifications. If you denied this request when installing the app, you will need to turn it on. Consult your device’s instructions for enabling a push notification for the app.

• If your event history does not match your time, update your zip code and time zone within the account settings. See myQ® Home Control App Website – Time for alert/event is different from local time or wrong.

Add a Device to a myQ Account

A myQ device can be a myQ-enabled garage door opener, myQ-enabled gate, a myQ-enabled commercial door opener, or a myQ light control. We have two types of myQ light controls – the Remote Plug-In Light Control and the Remote Light Switch.

To Add a Device Using the myQ App

1.Log into your myQ account.

2.Tap the Initials in the upper left corner.

3.Tap Device Management.

4.Tap the Device/Hub to add the myQ device.

5.Tap Add New.

6.Select the type of device you want to add:

• myQ Garage Door Opener (non-Wi-Fi)

• Remote Light Control

• Commercial Door Operator

• Gate Operator

myQ Garage Door Opener (non-Wi-Fi)*

1.Tap on myQ Garage Door Opener

2.The screen displays “Walk up to your garage door opener and locate its learn button”, and tap Next.

3.Press and release the learn button on the garage door opener once, or the learn button on the door control twice.
Note: If you have a Wi-Fi garage door opener, see How to Clear the Wi-Fi Settings on a myQ Wi-Fi Product before attempting to add it.

4.Once the garage door opener or door control has been added, name your device then tap Save.

Remote Light Control

1.Tap on the Remote Light

2.Walk up to your remote light and locate the learn button on the side or under the cover of the remote light switch.

3.Tap Next

4.Press and release the learn button.

5.Name your device and Save.

Commercial Door Operator

1.Tap on Commercial Door Operator.

2.Locate your commercial door operator’s RADIO button.

3.Tap Next

4.Press and release the RADIO button.
Note: If you are unable to find the RADIO button, please contact your local authorized LiftMaster® dealer for assistance.

5.Once the commercial door opener has been added, name your device then tap Save.

Gate Operator

1.Tap on Gate Operator.

2.Locate the Learn or Reset button on the Gate Operator, and tap Next.

3.Open your gate with a remote or access device and tap Next.

4.Now, either (A) press the gate operator’s learn button twice or (B) toggle the gate from reset to run using the reset button switch three times. The gate operator may sound an alert tone. (This step must be done within 30 seconds of opening the gate)
Note: If you are unable to find the learn button or reset button, please contact your local authorized LiftMaster® dealer for assistance.

5.Once the gate has been added, name your device then tap Save.

myQ Error Codes and How to Resolve Them

Below are potential error codes you may encounter when using the myQ app and how to resolve the cause of the error code

Error Code	Error	Resolution
203	The username or password you entered is incorrect. Try again.	1.The email address or password was entered incorrectly, verify you are using the correct email address or password and try again. 2.If necessary use the myQ app’s “Forgot Password” option to get a new password.
207	The user is locked out.	See article, How to reset a MyQ® locked account or forgotten password
225	Bootloading was performed in the last 10 minutes can’t continue	Wait 10 minutes and try to add the serial number again
301	The gateway or hub serial number was invalid. Please try again.	Make sure the device is online and the serial number that was entered is correct.
304	Please make sure your device is connected and the Green LED is solid ON.	See article, How to resolve connection issues with the Internet Gateway
308	The device is not responding. Please check that the device is powered and in range.	Activate your myQ device from the handheld remote or power button • The garage door opener won’t open or close from the MyQ Home control app
309	The gateway or hub is offline. Please check the power and network connections.	See article, MyQ App Displays Offline
310	That device is on another User’s Account and unable to register.	See article, myQ error 310 – That device is on another User’s Account and unable to register.
311	This Wi-Fi Hub / Wi-Fi Garage Door Opener is either not provisioned to Wi-Fi or not connected to the Internet.	Log into the myQ app and follow the steps to connect to a Wi-Fi network • Wi-Fi Garage Door Opener: How to connect a MyQ Wi-Fi garage door opener to a home Wi-Fi network • myQ Garage, Smart Garage Hub or Smart Garage Control: How to Connect a Smart Garage Hub or Smart Garage Control to a Home Wi-Fi Network
601	This garage door is permanently linked to its hub and cannot be removed. To remove garage door, go to Device Management and remove the Wi-Fi Garage Door Opener.	For a Wi-Fi Garage Door Opener, the door opener is permanently connected to the built-in gateway, thus the door opener cannot be deleted from its own gateway. The gateway must be deleted instead. See article How to delete a place/hub from a myQ account
602	A device on your account already has the given device name.	There is an existing hub on the account that has the same name that the app is trying to name the hub you are adding. Go to Device Management within the myQ app and change the name of the existing hub.
707	For your security, schedules to close a garage have been disabled until further notice. We apologize for the inconvenience.	This error message means that there is a myQ Garage on the account and that the device is unable to schedule the door to close.
	Offline	To resolve the Offline Error, see MyQ App Displays Offline
	Close Error	To resolve a Close Error, see How to resolve a Close error in the myQ app
	Monitor Door Only	To resolve a Monitor Door Only message, see Monitor Door Only Mode
	Work Light Error	Plug in the myQ Remote LED Light and make sure it is programmed to the garage door opener.

Device is Offline

If your myQ device appears to be offline and cannot be controlled via the myQ app, there are several things that could be causing this issue to occur, such as:

• No power to the myQ Hub (myQ Garage, Smart Garage Hub, Smart Garage Control).

◦ Make sure that your device is plugged into a working outlet.

• The myQ Hub is not connected to the router.

◦ Try unplugging your router or modem from its power outlet. Wait 10-15 seconds and plug it back in.

• The router is not connected to the internet.

◦ Check with your internet service provider to see if your internet connection is down.

• Updates to your home network such as updated router settings, a change to your Wi-Fi password, or a new router being used.

◦ See How to Clear the Wi-Fi Settings on a myQ Wi-Fi Product to clear your current Wi-Fi settings.

◦ See How to Reconnect to myQ after Replacing the Router or Changing the Router Settings to change your Wi-Fi settings.

Smart Garage Hub or Smart Garage Control Appear Offline

Check the LED status on your Smart Garage Hub or Smart Garage Control. For more information on the LED status, see Unable to Connect a myQ Device to Home Wi-Fi Network Overview and scroll down.

myQ Garage

myQ Smart Garage Hub

Smart Garage Control

Wi-Fi Garage Door Opener

Check the LED status on the Wi-Fi Garage Door Opener by checking the adjustment button in between the up and down arrows on the operator. For more information, see Unable to Connect a Wi-Fi Garage Door Opener to Wi-Fi Overview and scroll down.

Error Code 1-1

Safety Sensors are Obstructed or Not Connected

Error Description

This error occurs when the garage door opener detects that the safety sensors are blocked, not aligned or have an issue with the wires.

Symptoms of Error

When the garage door begins to close, it reverses to the open position or the garage door does not move and remains in the open position.

How to Fix

1.Ensure the safety sensors are aligned and no objects are between them

2.Check that the safety sensors are correctly connected to the garage door opener

3.If the above steps don’t resolve the error, the wires may be damaged, or there is an issue with one of the safety sensors

View a Help Video

How to Align the Safety Reversing Sensors on Your LiftMaster Garage Door Opener

This video demonstrates how to align the safety reversing sensors on your LiftMaster garage door opener.

Error Code 1-2

Safety Sensor Wiring Issue

Error Description

Users will encounter Error Code 1-2 when the garage door opener detects that the safety sensor wires are shorted or reversed.

Symptoms of Error

The garage door opener will not close, and the opener’s lights will flash or click ten (10) times.

How to Fix

Ensure the safety sensors are correctly wired to the operator and that the bare copper is not touching.

Error Code 1-3

Door Control Wire Issue

Error Description

Users will experience Error Code 1-3 when the operator detects there is a short in the wires connecting the Wall Control to the garage door opener.

Symptoms of Error

The garage door opener works when using the remote controls and keypad, but it does not operate from the wall control panel.

How to Fix

This is best fixed by a Dealer. Use myQ Diagnostics in the myQ app, How to Use myQ Diagnostics, or find a Dealer near you by clicking on the link below.

Face Detection*

How do I set up myQ Face Detection?

1.Tap your initials on the top/left corner of the home screen to access the account menu

2.Tap Face Detection

3.Upon accessing the feature, you will be presented with details to learn how it works

4.Tap Get Started

5.Tap the myQ Camera(s) you would like to enable Face Detection on and tap Save

6.Read the information on the Consent page and tap Accept

7.Read the steps on the Let’s Get Ready to Scan screen and tap I’m Ready

8.Follow the In-app steps to scan your face

9.After you have completed the set-up process as the account owner, you may send an invite to existing account Co-Owners

How do I disable/pause myQ Face Detection?

1.Tap your initials on the top/left corner of the home screen to access the account menu

2.Tap Face Detection

3.Tap Settings

4.Tap to toggle off the myQ Camera of your choice

5.Tap Save

6.Any devices selected will have Face Detection paused

7.To completely pause Face Detection, select all devices and tap Save

How do I manage or delete existing myQ Faces?

1.Tap your initials on the top/left corner of the home screen to access the account menu

2.Tap Face Detection

3.Your face scan (and any minors or non-myQ account holder scans entered by account owners or co-owners) will be stored here.

4.Tap the name of the user you would like to Re-scan or Delete Scan

5.Options to Delete or Re-scan the user’s face will appear at the bottom of the screen

6.Make your selection accordingly

*Face Detection is supported in the US and CA, excluding the state of Illinois for all devices. It is also excluded in Texas & Washington for all LiftMaster or Chamberlain garage door openers with an integrated camera and the myQ Smart Garage Camera (models myQ-SGC1WLM & myQ-SGC1WCH with serial numbers beginning TC-0001).

How to install the Roku Smart Home

admin — Tue, 07 Jan 2025 14:18:52 +0000

How to install the Roku Smart Home, The Roku® Smart Home mobile app is a free application for iOS® and Android™ that turns your mobile device into the ultimate smart home manager for all your Roku Smart Home devices including indoor and outdoor home security cameras, video doorbells, smart bulbs, smart light strips, smart plugs, and home monitoring accessories. Easily set up your smart home devices, customize your settings, and more.

• Note: The Roku Smart Home mobile app is only available in English in the United States.

If you want to control a Roku streaming player, Roku Streaming Stick®, Roku audio device, or a Roku TV™ with your phone or tablet, learn how to install the Roku mobile app.

What mobile devices work with the smart home app?

The Roku Smart Home app for iOS is compatible with Apple devices running iOS version 14.0 or higher. Visit the App Store® on your Apple device (iPhone, iPad, iPod Touch) or visit the online App Store to download the Roku Smart Home mobile app for iOS.

The Roku Smart Home app for Android is compatible with Android devices running Android version 7.0 or higher. Visit the Google Play™ store on your Android device or visit the online Google Play store to download the Roku Smart Home mobile app for Android.

What can I do with the smart home app?

After each Roku Smart Home device is set up and added to the Roku Smart Home app, you can access it from the Home screen and:

• Control your smart home devices: Turn a device on or off, view a live video stream, talk to visitors with 2-way audio, or activate an alarm.

• Monitor your home: Set up a Roku Home Monitoring System SE, add sensors, and use self-monitoring or Pro Monitoring powered by Noonlight (subscription required).

• Customize settings: Adjust brightness or color temperature, customize motion and sound settings, create sleep routines, or create a home monitoring schedule.

• Add rules: Create a rule that instructs multiple smart home devices to perform the same action at the same time, like turning on all your smart bulbs.

• Update software: Keep your smart home devices running their best with the latest features by updating them one at a time or all at once.

• Create device groups: Define a group of smart bulbs, plugs, cameras, lights strips, sensors and view and control them all at once.

If the app is unable to find your smart camera, doorbell, bulb, plug, light strip, home monitoring accessory get help connecting a Roku Smart Home device.

How to fix Roku Smart Home device offline issues

Your Roku® Smart Home devices are set up, controlled, and configured through the Roku Smart Home mobile app. If the app cannot communicate with a device for some reason, you may be unable to access certain features that can be managed or controlled using the app, e.g., adjust settings on your smart bulb, view a live video stream on your camera, change home monitoring modes, and control your outdoor plug.

You may see a cloud icon with a line through it or an error message, “Device is offline (error code 90)”.

This article provides instructions for refreshing your device, checking if your device is powered on, fixing connectivity issues, and advanced troubleshooting steps.

How to refresh the connection to your smart home device

If you get an “offline” error when trying to view your smart home camera or doorbell live stream, tap the Refresh icon.

Restart the app

Restart the smart home app on your mobile device using the following instructions.

1.Close the app on your mobile device

◦ iOS®: Swipe up (or double tap the Home button on older devices) and then swipe the app to close it

◦ Android™: Swipe up (or press the Recents button on older devices) and then swipe the app to close it

2.Re-launch the smart home app and try again

How to check if your smart home device is powered on

If you discover one of your smart home devices is offline, first make sure it is powered on. Some smart home devices have a status light to help determine if your device is on. Learn how to find the status light on your device and what the status light means.

If the status light is ON, continue to the next section and use the suggested steps to get your device back online. If the status light is OFF, try troubleshooting power issues with either your cameras and doorbells, or bulbs and light strips.

• Note: If you changed the default status light settings on your smart home device, the status light may be off even when your device is powered on.

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to physically restart your smart home device.

• Note: If an update is in progress or stuck, do not restart your smart home device. Restarting your device while an update is in progress can break it.

Restart your smart camera

Find the instructions applicable to your specific Roku smart home camera from the list below:

Roku Indoor/Outdoor Wired Camera SE.

1.Unplug the USB cable from the back of your camera

2.Wait 10 seconds

3.Plug the USB cable back into the power input port on your camera

Roku Outdoor Camera SE

1.Open the charging port on the back of your camera

2.Flip the power switch to the OFF position

3.Wait 10 seconds

4.Flip the power switch back to the ON position

Roku Floodlight Camera SE

1.Locate the breaker switch that controls power to your floodlight camera

2.Flip the switch to the OFF position

3.Wait 10 seconds

4.Flip the switch to the ON position

• Warning: If you are unsure which breaker switch controls your floodlight camera or you are uncomfortable with doing anything to the electrical panel, contact a licensed electrician for assistance.

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

1.Locate the breaker switch that controls power to your doorbell

2.Flip the switch to the OFF position

3.Wait 10 seconds

4.Flip the switch to the ON position

• Warning: If you are unsure which breaker switch controls your doorbell or you are uncomfortable with the steps, contact a licensed electrician for assistance.

Wireless doorbell installation:

1.Loosen the security screw at the bottom of the doorbell

2.Remove the backplate of your doorbell by sliding it down then pulling it away

3.Press the Power button to turn the doorbell off

4.Wait 10 seconds

5.Press the Power button again to turn the doorbell on

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

How to fix connectivity issues

Connectivity issues can be caused by internet outages, weak signals, and out of date software.

Troubleshoot your internet connection

If your smart home device uses a wired Ethernet connection, verify the Ethernet cable is firmly connected.

If your smart home device connects to your wireless network, check the Wi-Fi connection using the suggestions below.

• Check your internet connection. Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails, check with your internet service provider (ISP) to inquire about an outage, or contact them directly. If they are not aware of an outage, try restarting and then resetting your Wi-Fi router* and modem.

• Test your Wi-Fi range. Use the following steps to check your smart home device’s signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.

◦

1.Tap Home from the navigation bar

2.Select your device

3.Tap Settings in the corner

4.Select Device info

5.Check the three bars to see signal quality

• Update Wi-Fi settings. If you recently moved, upgraded any network equipment, or changed the network name and/or password, you likely need to update the Wi-Fi settings for your smart home device.

Check the app for updates

Make sure the app is running the latest version by visiting your app store.

• iOS: Open the App Store® on your iOS device and search for “Roku Smart Home mobile app”, or visit the online App Store and download the latest version.

• Android: Open the Google Play™ store on your Android device and search for “Roku Smart Home mobile app”, or visit the online Google Play store and download the latest version.

Advanced troubleshooting steps

If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.

Set up your device again

You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1.Open the Home screen

2.Tap the plus sign from the navigation bar

3.Select Add device

4.Select your device category and then select a device

5.Follow the on-screen instructions

If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.

Reset your device

If setting up your smart home device again did not resolve the issue, you can factory reset it and then set it up again. This should be a last resort for troubleshooting purposes since it removes all preferences and settings. For help, learn how to reset your smart home device.

If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.

1.Open the Home screen

2.Select your device

3.Tap Settings

4.Scroll to the bottom of the page and tap Delete device

After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.

*A note on terminology:

In this article, the term router is used as a generic term to refer to the network device that your Roku device must connect to access the internet. For more information refer to the documentation provided by your ISP or router manufacturer.

Why is my Roku Smart Home device not connecting to the app during setup?

You will need to connect your Roku® Smart Home device to the internet during the initial set up process. All smart home devices support a 2.4 GHz Wi-Fi® connection and some devices, such as the Roku Home Monitoring System SE, also support a wired Ethernet connection. The Roku Smart Home mobile app shares settings from your phone or tablet over a secure wireless connection. To help make the initial connection, some Roku Smart Home devices need to scan a QR code generated by the mobile app while others use Bluetooth®.

You may see an error like “Connection failed”, “Hub not found”, “No lights found”, or “No plugs found” in the mobile app.

This article describes provides instructions for fixing connection issues.

How to fix the connection

Before you look at the suggestions below, check that your smart home camera, home monitoring hub, doorbell, bulb, plug, or light strip is powered on and if the device has a status light, check that it is working as described in the smart home app. If the status light does not match the description in the app, the smart home device cannot be connected.

• Enable Wi-Fi and Bluetooth: Open the settings menu on your phone or tablet and depending on which type of smart home device your trying to connect, check that Wi-Fi or Bluetooth is enabled. For help, refer to the manufacturer’s website or contact them directly.

• Test Wi-Fi: Open a web browser and try visiting a public website such as www.roku.com. If this is unsuccessful, your Wi-Fi network is down and you should first inquire about an outage with your internet service provider (ISP). If they are not aware of an issue, try restarting your router*. To restart your router properly, you may need to review instructions from your ISP or router manufacturer. In some cases, you can simply unplug your router and plug it back in, and in other cases it may require pressing a reset button on the device. For help, visit the website for your ISP or router manufacturer, or contact them directly.

• Double check the network name: Many Wi-Fi routers today use two signals to provide better speed and coverage. These devices are generally referred to as dual-band routers because they transmit data at the lower 2.4GHz band and the higher 5GHz band. When connecting devices to your wireless network, choices may include more than one network with a similar name. For example, you may see something like MyNetwork_2.4GHz and MyNetwork_5GHz. Make sure you are selecting the 2.4GHz Wi-Fi network.

• Check the Ethernet cable: If using a wired internet connection, use the included Ethernet cable and make sure the cable is firmly connected to your smart home device and router.

• Is your Apple device permitted to access other devices over Wi-Fi? If you have an iPhone or iPad and it is running iOS 14 or higher, you must grant “Local Network” access to allow the smart home app to see and connect with your smart home devices. A prompt asking you to grant permission typically appears the first time you launch a new app, or you can use the steps below to do it from the iOS settings.

1.Open Settings on your Apple device

2.Scroll down and select Smart Home

3.Tap Local Network until the slider is green

• Is your mobile device connected to a VPN? A VPN, or Virtual Private Network, is commonly used to access an office network when working from home. If you use your phone or tablet to connect remotely for work, check that it is not connected to a VPN when using the Roku Smart Home app. Some VPN applications route all traffic through the virtual network causing your smart home device to not to be visible.

Additional troubleshooting steps

If the troubleshooting tips above did not help and the smart home app is still unable to find your smart home device, try the following suggestions.

Restart the smart home app

Restart the app by doing one of the following:

• On an Apple device, swipe up, or double click the iOS home button and then swipe the smart home app to close it.

• On an Android device, press the Recents button and then swipe the smart home app to close it.

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to restart your smart home device in the Roku Smart Home mobile app. If your device does not have a restart option in the app, alternate instructions are also provided.

• Note: If an update is in progress or stuck, do not restart your smart home device. Restarting your device while an update is in progress can cause issues.

Restart your smart camera

Use the following steps to restart your smart home camera in the app.

1.Tap Home from the navigation bar

2.Select your device

3.Tap Settings in the corner

4.Scroll down and tap Restart or Restart Camera

If you are restarting a Roku Outdoor Camera SE, use the following steps instead:

1.If your camera is connected to a power source, unplug the power cord

2.Open the weatherproof cover on back of the camera

3.Slide the power switch to Off

4.Wait 30 seconds

5.Slide the power switch back to On

6.Close the weatherproof cover

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

1.Locate the breaker switch that controls power to your doorbell

2.Flip the switch to the OFF position

3.Wait 30 seconds

4.Flip the switch to the ON position

• Warning: If you are unsure which breaker switch controls your doorbell or you are uncomfortable with the steps, contact a licensed electrician for assistance.

Wireless doorbell installation:

1.Loosen the security screw at the bottom of the doorbell

2.Remove the backplate of your doorbell by sliding it down then pulling it away

3.Press the Power button to turn the doorbell off

4.Wait 30 seconds

5.Press the Power button again to turn the doorbell on

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

*A note on terminology:

To access your network and ultimately the internet, you will typically connect to a device called a router but it may also be referred to as a wireless router, wireless access point, home gateway or cable modem. In some cases, your internet service provider (ISP) may have provided you with a single integrated device that includes a cable modem and a router, or you may have purchased a stand-alone router from a company such as Linksys, NETGEAR, ASUS, Belkin or D-Link. In this article, the term router is used as a generic term to refer to the network device that your Roku device must connect to access the internet. For more information refer to the documentation provided by your ISP or router manufacturer.

Why can I not change device settings in the Roku Smart Home app?

All of the settings on your Roku® Smart Home device are controlled in the Roku Smart Home mobile app. Issues updating your settings can be caused by problems with your smart home device or your mobile device. This article will help guide you through troubleshooting both devices.

How to change smart home settings

Many features of the Roku Smart Home devices, such as rules, event recordings, and detection settings, are managed in the Settings menu. Additional articles about different settings can be found under the Roku Smart Home category.

You can make changes to your device Settings in the app with the following steps:

1.Tap Home from the navigation bar

2.Select your device

3.Tap Settings in the corner

4.Make your changes

5.Tap the Back arrow to return to the device

After making changes, tap Settings again and check to verify your settings were saved.

How to troubleshoot your smart home device

Use the following steps to check that your smart home device is powered on, connected to the internet, and up to date.

Check that your device is powered on

If you cannot control your smart home device in the smart home app, check if the device is powered on. All smart home devices, except the Roku Smart Bulb SE (Color) and Roku Smart Bulb SE (White), have a status light. If the status light is off, your device is powered off.

If the device is OFF, refer to the other articles on troubleshooting power issues with cameras and doorbells, or bulbs and light strips. If the device is ON, continue for instructions on troubleshooting an offline device.

Check that your device is online

Roku Smart Home devices are set up, controlled, and configured through the Roku Smart Home app. If the app cannot communicate with a device for some reason, you may not be able to adjust settings on your smart bulb, view a live video stream on your camera, or control your outdoor plug.

If your smart home device is offline or you receive error message “Device is offline (error code 90)”, refer to the other article for troubleshooting connection issues.

Check your device for software updates

You can use the smart home app to manually check for a software update on a specific smart home camera, video doorbell, plug, bulb, or light strip, or you can check all your smart home devices at once. Learn how to update your device software.

How to restart your smart home device

• Note: If an update is in progress or stuck, do not restart your smart home device. Restarting your device while an update is in progress can cause issues.

Restart your smart camera

Use the following steps to restart your smart home camera in the app.

1.Tap Home from the navigation bar

2.Select your device

3.Tap Settings in the corner

4.Scroll down and tap Restart or Restart Camera

If you are restarting a Roku Outdoor Camera SE, use the following steps instead:

1.If your camera is connected to a power source, unplug the power cord

2.Open the weatherproof cover on back of the camera

3.Slide the power switch to Off

4.Wait 30 seconds

5.Slide the power switch back to On

6.Close the weatherproof cover

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

1.Locate the breaker switch that controls power to your doorbell

2.Flip the switch to the OFF position

3.Wait 30 seconds

4.Flip the switch to the ON position

• Warning: If you are unsure which breaker switch controls your doorbell or you are uncomfortable with the steps, contact a licensed electrician for assistance.

Wireless doorbell installation:

1.Loosen the security screw at the bottom of the doorbell

2.Remove the backplate of your doorbell by sliding it down then pulling it away

3.Press the Power button to turn the doorbell off

4.Wait 30 seconds

5.Press the Power button again to turn the doorbell on

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

How to troubleshoot your mobile device

After ruling out issues with your smart home device, it is time to troubleshoot the mobile device you are using to change settings. A low quality internet connection, low power mode, or out of date app on your mobile device can all contribute to issues saving settings.

Check your mobile device connection

Your mobile device does not need to be on the same Wi-Fi® network as your smart home device to change settings, but both devices need to be connected to the internet and able to reach the Roku cloud. Connect your mobile device to another Wi-Fi network, if available, or turn off your Wi-Fi connection and use mobile data, if you have service, and try to change settings.

Check your mobile device power mode

If your mobile device is in battery saver, low power, or power saving mode this might restrict your wireless settings and cause issues pushing updates to your smart home device.

Refer to the Apple or Google support websites for assistance checking the power mode on your mobile device.

Check the smart home app for updates

Make sure the app is running the latest version by visiting the appropriate app store.

• iOS: Open the App Store® on your iOS device and search for “Roku Smart Home mobile app”, or visit the online App Store and download the latest version.

• Android: Open the Google Play™ store on your Android device and search for “Roku Smart Home mobile app”, or visit the online Google Play store and download the latest version.

Use another mobile device

If you have another smartphone or tablet available, try using the Roku smart home app on that device to change your settings.

Advanced troubleshooting steps

If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.

Set up your device again

You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1.Open the Home screen

2.Tap the plus sign from the navigation bar

3.Select Add device

4.Select your device category and then select a device

5.Follow the on-screen instructions

If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.

Reset your device

If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.

1.Open the Home screen

2.Select your device

3.Tap Settings

4.Scroll to the bottom of the page and tap Delete device

After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.

How to fix error “The app isn’t compatible with your device” in the Roku Smart Home mobile app

If you receive error “The app isn’t compatible with your device” in the Roku Smart Home mobile app, the app may not work because your phone or tablet is jailbroken, rooted, or running uncertified software.

This article provides troubleshooting instructions for Roku Smart Home app compatibility issues on Google Android™ and Apple iOS® phones and tablets.

How to fix Roku Smart Home app compatibility issues

Review the troubleshooting tips below to fix app compatibility issues on your Android or iOS device.

• Tip: Check for Roku Smart Home app updates on the App Store® or Google Play™ Store.

App compatibility issues on Android

If your Android phone or tablet is rooted, running uncertified software, or not Play Protect certified then it may not be compatible with the Roku Smart Home mobile app. Refer to the Google Play Help article for instructions on how to check your Play Protect certification status.

If your device is not Play Protect certified or you are using an older device that does not have the option to check certification status, get further help from Google Android support or the Android Help Community.

App compatibility issues on iOS

The Roku Smart Home mobile app requires iOS 14.0 or newer. If your iOS phone or tablet is running an older version or jailbroken, it may not be compatible with Roku Smart Home mobile app. Contact Apple support for further advice and guidance.

How to unlink a Roku Smart Home device from your Roku account

Unlinking a Roku® Smart Home device in the Roku Smart Home mobile app is the preferred way to remove a smart home device from your Roku account. After unlinking your smart home device, you can also perform a factory reset to restore the device to factory default settings and ensure all data is erased. Unlinking your smart home device without performing a factory reset may leave Wi-Fi® data on the device until it is linked to a new account. If a factory reset was already performed, you can still follow the steps in this article to remove the smart home device from your account.

For help with Roku streaming devices, learn how to remove a streaming device from your Roku account.

• Note: Unlinking a smart home device does not deactivate your Roku account or your change your smart home subscription.

Unlink your smart home device

You can unlink your smart home device in the Roku Smart Home mobile app from either the Home screen or your device’s Settings screen. Once your smart home device is unlinked from your Roku account, you can perform a factory reset.

Unlink on the Home screen

Use the following instructions to unlink your smart home device from the Home screen.

1.On the Home screen, tap the Pencil

2.Select Edit Devices

3.Tap Minus next to the device you want to remove

4.Tap Delete to confirm your selection

Unlink on the Settings screen

Use the following instructions to unlink your smart home device from the device’s Settings screen.

1.On the Home screen, select your smart home device

2.Tap Settings

3.Scroll down and tap Delete device

4.Tap Delete or Yes to confirm your selection

How to manage, enable, or disable Roku Smart Home notifications

Your Roku® Smart Home camera or doorbell automatically notifies you through the Roku Smart Home app when sound or motion is detected. When you set up your Roku Smart Home camera or video doorbell for the first time, Roku gives you a 14-day free trial of a Roku Smart Home Subscription. During your trial, take advantage of smart detection and see how it intelligently differentiates between people, packages, pets, and cars when motion is detected. Customers who select to only be notified when a person is detected see about a 70% decrease in notifications.

If your home is crowded for a family gathering or there is loud construction on your street, you may receive more notifications than you would like. This article explains what to do to reduce unwanted notifications.

• Choose the right location to install or mount your device

• Adjust detection settings

• Adjust notification settings

• Get a smart home subscription

Choose the right location

Proper placement of your device reduces how many notifications you receive.

• Tilt the camera down slightly. The area you want to record and detect motion should be in the bottom 2/3 of the image

• Avoid general traffic. Reduce false-positives and extend battery life by adjusting the angle of your camera to avoid heavy-traffic areas such as the street

• Avoid passive movement. Position the camera to avoid passive movement such as waving branches or a clothesline

• Mount the camera high. Mount the camera between 7 to 10 feet from the ground to detect people and reduce alerts from vehicles and other movement off in the distance

Adjust detection settings

If you are getting too many unwanted notifications, follow the tips below to reduce your number of notifications.

Adjust detection settings

Lower the motion and sound detection sensitivity of your device to reduce notifications.

1.Open your device from the Home screen and tap Settings in the top-right corner

2.Select Detection settings

3.Lower your Motion Detection Sensitivity and Sound Detection Sensitivity by moving the slider to the left

Set detection zone

A detection zone allows you to create a specific area where you want your device to detect motion. Any motion events outside of this area are ignored.

1.Open your device from the Home screen and tap Settings in the top-right corner

2.Select Detection settings

3.Tap Detection zone

4.Touch and drag your finger on the grid space to create a detection zone

Adjust notification settings

Turn off motion or sound notifications

Choose to not be notified if motion or sound is detected. If you live in a noisy area, you may want to only receive notifications if motion is detected. Your Roku Outdoor Camera SE and Roku Video Doorbell SE only offers notifications when sound is detected.

1.Open your device from the Home screen and tap Settings in the top-right corner

2.Select Notifications

3.Toggle Motion events or Sound events to the left to turn off motion or sound notifications

Turn off all notifications

To turn off all notifications for your camera or doorbell, follow the steps below.

1.Open your device from the Home screen and tap Settings in the top-right corner

2.Select Notifications

3.Toggle Send notifications to the left to turn off all notifications

Adjust settings on your TV

Learn how to manage notification settings in the Roku Cameras App if you want to change the smart home notifications you receive on your TV.

Purchase a smart home subscription

As a part of a Roku Smart Home Subscription, you get smart detection, which specifically notifies you if people, packages, pets, and cars are detected moving. Smart detection lets you reduce your notifications giving you a better idea of what is happening in and around your home when motion is detected. Without a subscription, you get notifications for any motion or sound event, but with smart detection, you can pick and choose exactly what motion events to be notified about. Only get notified when you want to keep an eye on your pet or when you want to see if a package arrived.

How to enable two-factor verification on the Roku Smart Home app

Two-step verification is a feature available in the Roku® Smart Home app that adds an extra layer of security to protect your account and smart home devices from unauthorized access. You will be prompted to provide a one-time use verification code each time you sign in to the smart home app. You can receive the code through SMS text.

What is two-step verification?

Two-step verification, also known as two-factor authentication (2FA) or multi-factor authentication (MFA), is a method of securing your account with a one-time use verification code. If two-step verification is enabled on your account, you must complete the verification each time you sign in to the smart home app. The code is sent to your verified phone number and is only valid for ten minutes. You can only have one verification phone number on your account and it must be a U.S. number.

How to enable two-step verification

You will be prompted to enable two-step verification when you create an account in the Roku Smart Home app or the first time you sign in with an existing Roku account that does not have it enabled.

How to change two-step verification settings

If you want to use a different phone number, you must turn off two-step verification and then re-enable it using the new number.

Use the following steps to turn off two-step verification while signed in to the app.

1.In the app, tap Account

2.Tap Security

3.Tap Two-step verification

4.Tap Turn off two-step verification

5.When prompted for confirmation, tap Continue

6.If you do not have access to your verification phone number, tap Send a code to my email

7.Type the verification code that you receive in a text or email

8.Tap Turn off two-step verification

You will then be prompted by the app to add a new phone number for two-step verification.

How to recover an account

For security purposes, Roku is unable to make modifications to your two-step verification settings. If you lose access to your verification phone number, you can use your email address for two-step verification. If you do not know your password, you can perform a password reset.

Perform the following steps to recover your account.

1.Sign in to the Roku Smart Home app

2.When prompted to enter the verification code, tap Send a code to my email

3.Type the verification code that you receive in an email

4.Tap Verify code

Once you are signed in to your smart home account, follow the steps in the “How to change two-step verification settings” section.

If you do not have access to your verification phone number and email address, you will need to factory reset your devices and create a new account.

Troubleshooting two-step verification

If you are experiencing issues completing the two-step verification prompt, try the following troubleshooting steps.

• Complete verification before the code expires: The verification code is valid for ten minutes. If the code expires, tap Resend code or Resend to email to receive a new code.

• Check your cell service: If you do not receive a text verification code, verify you have cell service, and your phone is not in airplane mode.

• Check your spam folder: If you did not receive an email verification code, check your spam or junk folder.