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Wisenet WAVE User Guide

admin — Tue, 19 Sep 2023 18:41:01 +0000

Wisenet WAVE is an IP Video management platform that allows users to create IP video surveillance solutions tailored to any type of project, usable by anyone and on any device. It is simple to setup and use, yet a reliable VMS designed for you.Endlessly customize the IP Video Management platform to create tailored networked video solutions for any type of project, for use by anyone, on any device.

Wisenet WAVE User Manual

How to collect Wave Mobile logs for iOS

Summary:

When there are instances of abnormal behavior on the Wave Mobile applications. Support will ask for the collection of logs from the mobile device.

Step By Step Guide:

1. Open the Wave Mobile app

2. Click on the three horizontal lines in the upper left of the application

3. Click Disconnect from Server

4. Press and hold down on the version number for over ten seconds (Figure 1)

Figure 1

5. Click on Change Log Level (Figure 2)

6. Change the log level to Debug2 (Figure 2)

7. Change the minutes to 5 (Figure 2)

8. Click on Upload Logs Next (Figure 2)

Figure 2

9. A System ID will be copied to the clipboard (Figure 3)

10. Click the back arrow (Figure 3)

Figure 3

11. Reconnect to your system

12. Recreate the issue more than once for good logging

13. Close Wave Mobile and note the time

14. Update your support ticket with the System ID, and the time of the events

Why won’t Wisenet Viewer uninstall from my macOS

Summary:

The end-user has locked themselves out of their Wisenet Viewer, and you need to reinstall. But Viewer uninstallation does not clear out the credentials after uninstall.

Explanation of Behavior:

• On Windows or Linux-based systems, if a Wisenet Viewer user locks themselves out, they have to uninstall and re-install to get back in

• macOS keeps system files from Wisenet Viewer that store the software database.

Resolution:

• Open Finder

• Type Wisenet Viewer

• Click the “+” symbol to the right of Save (Figure 1)

Figure 1

• Select Other from the list (Figure 2)

Figure 2

• Find System Files in the list (Figure 3)

• Change to: are included (Figure 3)

• Click OK (Figure 3)

Figure 3

• The Search window should now have two results. The Application and the System Files (Figure 4)

• Drag both items to the trash (Figure 4)

Figure 4

• Re-install the Wisenet Viewer application

Why do Wave resources spike when I use API transcoding to a third party

Summary:

Transcoding is taking compressed or encoded content, decompressing or decoding it, modifying it somehow, and re-compressing or re-encoding it. The most common scenario is decreasing the resolution and bitrate/framerate. Sometimes this can include changing a video or audio format from one to another (e.g, MJPEG to H264), or adding watermarks to the video.

Note: Please be aware of the potential CPU overload. We don’t recommend
increasing this value unless your hardware is suitable for the task.

Explanation of Behavior:

• A transcoding session is one instance of this process, so when you need to transcode multiple things, you can have multiple sessions to transcode simultaneously

• This session is initiated when the GET/media/. API call is made with WEBM and MPJPEG format AND links with a custom resolution parameter

• Since Wave 4.0, a default limit has been put in place of no more than two simultaneous transcoding sessions.

• The two transcoding limits were put in place to avoid CPU overload issues often observed at sites with progressive download enabled

• As a result, this change may break some integrations which relied on more than two simultaneous transcoding sessions

Resolution:

• Administrator-level permissions are required to make the change

• Modify the following address and enter it into your browser:

<server_address>:/#/settings/advanced

• To increase this limit, on the advanced settings page, search for (See Figure 1)

Figure 1

• Modify the value of the maxHttpTranscodingSessions parameter

• Click Save to confirm your changes

• Restart the Wave server

How many Wave clients can connect to Wave Server?

Summary:

This article considers a max number of connections to a single Wave Server. In multi-Server systems, designers should consider the number of desktop clients and the number of devices available on each Server to avoid any potential bottlenecks.

Explanation of Behavior:

• The number of concurrent Desktop clients that can connect to any Wave Server is limited by the number of TCP connections a Server can support – for the Wave Server, that number is now 2000 concurrent TCP connections per Server.

• Practically speaking, to calculate the maximum number of Desktop client connections to a single Server in a System, you should use the metrics and formulas in the resolution section.

Resolution:

• Each Desktop client connecting to the Server = 5 TCP Connections

• Each Device being viewed in Desktop client = 1 TCP Connection

• Max Clients = 5 x (Total Number of Clients) + (Average # of Devices per Client x Total Number of Clients)

• Max Clients = 400 Desktop Clients w/ no displayed devices

• Max Clients = 80 Desktop Clients with an average of 20 devices displayed per client

• Max Clients = 28 Desktop Clients with 64 devices displayed per client

How to perform a silent install with the WAVE software.

Summary:

System administrators often prefer to deploy software via automatic methods to remove the need for a technician to visit each workstation, login, etc. A silent install assumes a method of pushing software already exists.

Step By Step Guide:

1. Download the appropriate WAVE software from wavevms.com.

2. Use the /S switch appended to the WAVE installation executable. This will force a silent installation without requiring any user interaction.

Example: wave-client-5.0.0.35270-windows_x64.exe /S

Note: Always test this process in a lab or test environment before deploying into a production
environment.

3. Use this command for deployment using your preferred software deployment method. Note that you may need administrator credentials for the installation.

To validate that the installation was successful, the user will see the WAVE client icon on their desktop and/or the WAVE server tray icon in the system tray.

How do I add a Wave Sync end user account?

Summary:

This article will walk you through creating Wave Sync end-user accounts.

NOTE: For attaching your server to the Wave Sync service, click >Here<

Step By Step Guide:

1. Log in to Wave as an admin

2. Right-click on Users (Figure 1)

3. Select New User (Figure 1)

Figure 1

4. Select Wave Sync (Figure 2)

5. Enter the end user’s email address (Figure 2)

6. Select the Role for this end-user(Figure 2)

7. Click OK (Figure 2)

Figure 2

8. The end-user will receive a confirmation email with a link to set the password on their Wave Sync account (Figure 3)

9. Click on the Orange link and set up the Wave Sync User account (Figure 3)

Figure 3

10. The end-user can now log in to Wave from a desktop pc or mobile application with their email as their username and their password set up via the link (Figure 3)

My camera streams are loading too slow, or just failing to load.

Summary:

If a Wave server is suffering abnormal performance issues or failing to load streams from a particular device. That device may be misconfigured in relation to Wave. Always check out our camera compatibility page to see is Wave supports the settings you have that particular camera or encoder streaming at.

NOTE: If your settings exceed what Wave has certified for proper function. Your
server will experience multiple resource issues.
This Article provides steps to resolve said resource issues.

Step By Step Guide:

1. Start by launching the Windows Resource Monitor (Figure 1)

Figure 1

2. Or the WAVE Monitoring (admins only) (Figure 2)

NOTE: This picture has the CPU on the high side

Figure 2

2. See If the Hanwha Media Server taxing the processor at 70% or higher in the Windows Resource Monitor.

Note: If the WAVE Media Server is using more resources, this is due to the
settings of the connected devices exceeding the recommended settings.
.

3. Use the IPVD Site to locate the third party or Hanwha devices, and their proper settings.

4. Type the model number in to the search window. Then select the model number of your device(s) in the search window.

5. When you select the proper model it will display the tested Resolution(max) and FPS(max) setting. Make sure the secondary stream resolution and the FPS(max) is the same or lower than the Resolution (max) FPS(max) (Figure 3)

Figure 3

6. These settings will need to be done in the third-party device user interface in most. cases.

7. Once these modification are done, please see If the Hanwha Media Server has lowered the percentage of the processor in the Windows Resource Monitor.

8. Please keep check if there is abnormal performance in Windows Resource Monitor on the server to see if there is anything out of the ordinary.

How to Reset my WAVE & Wave Sync Passwords?

Summary:

There will be times that require your password to be reset for WAVE and WAVE Sync. This article will cover the requirements and steps to reset your password.

Minimum Password Requirements:

In WISENET WAVE, there are minimum password security requirements for new passwords, including:

• It must be at least 8 characters

• Must contain at least two types of Symbols (e.g. lowercase + uppercase, lowercase + number, lowercase + special character)

• It must not match any of the 1000 most popular passwords (blacklist updated each release).

NOTE: Although WAVE does not allow users to modify the password requirements, users
who us LDAP/Active Directory integration can enforce their own password policy for their
own organization.

How to Reset your Password:

WAVE Sync connected systems:

1. Navigate to the built-in password reset function or click here (Figure 1)

Figure 1

Non-WAVE Sync Connected Systems:

1. Contact your System Owner, or System Admin can help them reset their password.

WAVE: Using NVR with WAVE – architecture

Wisenet WAVE is a software based on a server-client architecture (or you’ll also hear us refer to it as server-hive client architecture). This means that server functionality is required for a system to function.

The architectural framework remains the same when an embedded NVR is used with WAVE. An NVR needs to be registered to the WAVE server as a device and WAVE clients would connect to the WAVE server to receive video streams. A client machine cannot connect directly to the NVR to establish a connection.

Best Practice:

– It is recommended to have a dedicated computer to run a WAVE Server application. Because WAVE is such a light software, users may be tempted to install both the WAVE Server and WAVE Client on the same computer to run the system; however, this is not recommended. If multiple clients are connecting to the system to view NVR streams, the computer with the WAVE Server installed needs to be running all the time. If the computer with the WAVE Server is shut down for any reason, no one will be able to access the system.

Recommended Server specs when using an NVR:

– It is recommended to follow WAVE server specifications.

– The required server specifications will vary depending on the number of cameras, resolution of the camera streams, the number of connected clients, as well as the number of servers in the system.

– It is recommended to use at least an Intel i3 (9th Generation) or similar server or better.

WRR-P-E200w1 – RAID controller

This unit does not ship with raid controllers. It is a JBOD unit (Just a Bunch Of Disks.)

https://hanwhavisionamerica.com/wp-content/uploads/attachments/w/r/wrr-q-a201w_datasheet_1.pdf

Wisenet WAVE Videos

Wisenet WAVE – Multiple Desktop Client Instances

Wisenet WAVE – Server Health Monitoring

Wisenet WAVE – Storage Analytics

Wisenet WAVE – Video Export, Part 1

Wisenet WAVE – Video Export, Part 2

Wisenet WAVE – Zoom Windows

Wisenet WAVE – Digital mapping

Wisenet WAVE – Customizable layouts

Wisenet WAVE – Rules and Events Engine

Wisenet WAVE – Fish-Eye Dewarping

Wisenet Wave Ubunto Server

Wisenet WAVE Ubuntu Client

Wisenet WAVE Install Windows

Wisenet WAVE Configure New System

Wisenet WAVE – Storage backup

Wisenet WAVE – Smart motion search

Wisenet WAVE – Screen Recording

Wisenet WAVE – Preview search

Wisenet WAVE – One click system wide updates

Wisenet WAVE – Device auto-discovery

Wisenet WAVE – Automatic camera failover

Wisenet WAVE – Camera Analytics Integration

Wisenet WAVE – Advanced PTZ control

Wisenet WAVE – Add Device

Wisenet Installation App – PTRZ

Wisenet WAVE 3.2 Enhanced Wisenet NVR Integration Part 1

Wisenet WAVE 3.2 Enhanced Wisenet NVR Integration Part 2

Wisenet WAVE 3.2 – Exporting Video

Common Questions

WAVE System Architecture

WAVE Design

Wisenet Viewer User Manual

admin — Sun, 03 Sep 2023 19:35:00 +0000

Wisenet Viewer User Manual, About the User Manual ,This document contains the instructions for the operator of the Wisenet Viewer program. Please read
this User Manual before using the product to ensure correct usage. This manual explains how to use the product based on the default values and the default screens.
The information in this manual may vary, depending on the product’s software update and our policies, and is subject to change without notice to the user.

Wisenet Viewer Introduction

Wisenet Viewer is a viewer program that can monitor and control the video of a device connected to a network through a PC in real time. You can search and play real-time events and recorded videos and save the videos as files on your PC.

Features

•Putting registered devices and web pages into groups and setting them as layouts

You can group devices connected to your network and place each tile in the desired space to save it as a layout. Moreover, you can register a web page and monitor it along with your devices.

•Monitoring real-time videos with dynamic layouts

If you enable the dynamic layout function to control and place tiles with a mouse, you can monitor the real-time video received on devices with any desired location or size.

•Searching and playing saved videos by date/event/object

You can search and play videos by selecting saved regular/event videos by a specific date, event type, or object type.

•Saving real-time videos or recorded videos to PC as files

You can save real-time videos or recorded videos as files on your PC.

10 | Wisenet Viewer User Manual

•Searching system/event/audit logs

You can search log data, such as event or program usage history, and save it as a file.

•Managing events according to event rules

You can check the events detected in a device by applying the preset event rules.

•Managing permissions by user group

If you set permissions by user group, the users that belong to the group can use only the menus they have permissions for.

Term Descriptions

Wisenet Viewer Introduction

It describes the terms needed for using Wisenet Viewer.

Wisenet Viewer Introduction | 11

Installing Wisenet Viewer

To install Wisenet Viewer, you must download the installation program from the Hanwha Vision homepage.

Please run the program after checking the hardware specs and OS version of the PC you will install Wisenet Viewer on.

System Requirements

Before installing Wisenet Viewer, check system requirements.

If the minimum requirements are not met, the program may not function Properly.

NOTE

• The supported OS will be displayed when installing on Windows OS.

The supported OS will not be displayed on macOS because it does not have an installer.

• You can install the program on an unsupported OS version of Windows and macOS, but the program may not function properly.

• Be aware of the following when using an Apple M1 CPU:

– Rosetta 2 is required to run the program.

– If you run Wisenet Viewer after rebooting your PC or installing Rosetta 2, it may run slowly.

Downloading and Installing

Download the Wisenet Viewer installer and install Wisenet Viewer on your PC.

https://www.hanwhavision.com/en/products/surveillance-software/viewer/

12 I Wisenet Viewer User Manual

Starting Wisenet Viewer

When the Wisenet Viewer installation finishes, you must run the program to set up the login information.

Look through standard screen composition before enabling the program.

Running Wisenet Viewer

When the Wisenet Viewer installation finishes, you can run the program.

Launching via the Shortcut Icon

Double-click Wisenet Viewer program on your home screen.

Starting Wisenet Viewer

Launching via the Start Menu

Select □ > Wisenet Viewer.

NOTE

When running Wisenet Viewer on any Mac OS for the first time, the License Agreement
window will appear. Select I accept the license. and click OK.

• Users that do not agree to the license agreement are not allowed to access Wisenet Viewer.

Starting Wisenet Viewer | 13

Setting up a Wisenet Viewer Administrator Password

After launching Wisenet Viewer, you must set an admin password.

Item	Description
Layout	This is a function that can place several devices on each tile and monitor them all at once.
Bookmark	This is a function that marks specific parts of recorded videos saved on your device.
Tile	This is the area where a single video is displayed. It can display real-time videos, recorded videos, web pages, or images from a device.
Event	This means a function that sets rules and alerts when specific changes occur on the videos and the device.
Device	This means network video surveillance devices, such as NVR, network camera, etc.

Item	Minimum requirements	Recommended requirements
CPU	Intel i3 or faster, Apple M1	Intel i7-11700 2.5GHz or faster
RAM	4 GB higher	16 GB higher
HDD	200 GB higher	200 GB higher
VGA	512 MB higher (OpenGL 2.1 support is required)	NVIDIA T600 (OpenGL 2.1 support is required)
LAN	1 GB NIC recommended	1 GB NIC recommended
Monitor	1366×768	FHD, 4K supported(High DPI Display), Multi monitors support
OS	Windows 8.1/10/11 64 bit macOS 11.0 / 12.0 / 13.0 Ubuntu 22.04 LTS/ 20.04 LTS

1.Select the desired language from the Language options below.

2.After the Set administrator password window appears, enter a password.

–Password registration conditions are as follows:

–If your password length is between 8 and 9 characters, you must use 3 of the following: upper and lower case letters, numbers, and special characters.

–If your password length is 10 or more characters, you must use 2 of the following: upper and lower case letters, numbers, and special letters.

–Your ID may not be used as the password.

–There is no limit on using special characters.

–You cannot use four or more consecutive characters (e.g., 1234, abcd).

–You cannot use the same character 4 or more times consecutively (e.g., !!!!, 1111, abcd).

–You cannot use the space characters.

3.Re-enter your password.

4.Select the OK button.

NOTE

•If you forget your password, you cannot reset it. Make sure to keep a record of your password.

•If you forget your password, you must reinstall Wisenet Viewer.

•For more information on changing a password, refer to Changing User/Group Information (page 101).

14 | Wisenet Viewer User Manual

Read More : Wyze App Setup Guide

Logging in to Wisenet Viewer

When the Wisenet Viewer login screen appears, log in by entering ID and password.

1.Enter ID and Password.

Starting Wisenet Viewer

U ISeNeT Viewer

1 03.ÛÛK

admin

0 Save ID

M Auto login

2.Select the Login button.

NOTE

•If Save ID is checked, your ID information will be saved.

•If Auto login is checked, you will be automatically logged in when you open the program.

Starting Wisenet Viewer | 15

Checking Screen Components

After logging in to Wisenet Viewer, you will see the standard screen. The Wisenet Viewer screen consists

of the following:

16 | Wisenet Viewer User Manual

Layout Tab

If you right-click the mouse button on the Layout tab to use viewed its detailed menu.

After clicking and dragging the Open layout tab, you can change the tab order.

Starting Wisenet Viewer

Screen No. Configuration	Detailed Description on Functions
1 Layout Tab	You can check the currently open Layout tab.
Function Button 2 Panel	You can adjust video, audio, and search events of a recorded video. Moreover, you can use various functions provided by Wisenet Viewer, such as registering the device or setting up the user environment. • appears if you hover the mouse over the function button panel. If you click , you can edit the items that display on the panel.
3 Resource Tree	You can check the device, web viewer, and media file registered on Wisenet Viewer. You can also search for a device or set it as a group.
4 Layout Tree	You can create a layout to register, change the name, or enable the lock function. You can also save the registered layout as a sequence.
5 Timeline Panel	You can see the timeline of a saved video by selecting Play mode. You can also select and save the desired part of a video during playback.
6 Layout Panel	You can monitor video shot by a camera connected to a recorder in real time and control the video by tile.
7 Event Panel	•Event Tab: You can check and search an event happening on a device in real time. •Bookmark Tab: You can check and open the bookmarks on the list.
Information/alarm 8 display	You can use the system alarm provided by Wisenet Viewer or the control function of Wisenet Viewer.

•If you click | on the right side of the Layout tab, a Layout tab will be added.

•If you click Q on an open Layout tab, it will be closed.

•If components of the layout change, the Q icon will appear next to the layout name. If you close a tab without saving the layout, changes will not be saved.

•Layout Tab Shortcuts

Starting Wisenet Viewer | 17

Function Buttons

You can enable the following functions by clicking the function buttons.

18 | Wisenet Viewer User Manual

NOTE

appears on the right of the panel if you hover the mouse over the function button panel.
If you click , you can select or unselect the items that display on the panel.

Starting Wisenet Viewer

Starting Wisenet Viewer | 19

Resource Tree

In the Resource tree, you can register devices and web pages, and browse saved video files. You can also search the registered devices or create groups to manage.

For more information on creating and managing groups, refer to Managing Groups (page 40).

•Root: You can check devices registered on Wisenet Viewer, along with the web page. You can assign registered devices to a group and register them.

•Media file: You can check saved video files in the media file folder. You cannot add video files to the Root group but can create a group by adding them to a layout.

■ Device Icons

NOTE

For more information on checking the media file folder, refer to Changing the Media File
Folder Path (page 52).

20 I Wisenet Viewer User Manual

Layout Tree

On the Layout tree, you can configure and register a layout, and change or delete a registered layout.

For more information on how to add and manage a layout, refer to Using Layouts (page 68).

You can also save the registered layout as a sequence. For more information on sequence settings, refer to Setting up Sequences (page 91).

Starting Wisenet Viewer

Layout

^— Layout

New layout

>D 7th FL ■

>n Gate#1 Expand all

>07J Lobby Collapse all

• (5 Sequence

> gPSeql

Starting Wisenet Viewer | 21

Timeline Panel

On the Timeline panel, you can search and play saved videos. You can also save videos as files.

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I 1/16/202313:00 । 1/16/2023 14:00 । 1/16/2023 15:00 R R । 1/16/202316:00

—“ ^^—^^——^—^— ^c« —

13:35 13:40 13:45 13:50 13:55 14:00 14:05 14:10 14:15 14:20 14:25 14:30 14:35 14:40 14:45 14:50 14:55 15:00 15:05 15:10 15:15 15:20 15:25 1530 15:35 15:40 15:45 15:50 15:55 16:00 16:05 16:10 16:15 16:20

New tab	Open a new Layout tab. Press Ctrl + N on the keyboard to open a new Layout tab.
New window	Open a Layout tab in a new window.
Save layout as…	Save the current layout with a different name. Press F12 to save the layout with a different name.
Save layout	Save changes to the current layout. Press Ctrl+S to save changes to the current layout.
Close	Close the current Layout tab. Press Ctrl+W to close the current Layout tab.
Close other tabs	Close every tab except the currently selected Layout tab.

Search	You can select a search menu.
Event search	You can search events in videos by date or event type.
AI search	You can search AI event videos by date or object type.
Smart search	You can search event videos by Include area, Exclude area, and Virtual line.
Masking video	You can set privacy masking areas on a recorded video to protect privacy or to hide areas that you don’t want to display. To use privacy masking, activate a video masking license. In case of activation, the Video masking button appears.
Settings	You can set up program usage environment, such as device registration, user registration, event rules, etc. You can search for a specific menu option or function to open directly through the search box on the Settings page.
Register	•Auto register: Search and register devices connected to the network automatically. •DDNS/P2P register: Register by entering the product ID and login information of devices connected to the network.
Priority alarm	If an priority alarm event occurs while the event tab is closed, the icon will be activated. If you click the icon, you can check real-time events on the Event Tab.
Volume	You can adjust the volume of a video.
Full screen	It displays videos on the layout in full screen mode. Press F11 to exit full screen mode.
Remove all video	Remove all videos from the selected layout.
Channel name	Displays channel names on every video tile.
Status	On the video tile, display video information, such as the Codec, resolution, and fps.

Channel	•: This is displayed when a camera of a recorder is connected. •: This is displayed when a camera of a recorder is disconnected.
Web page	When a web page is registered, it is displayed at the bottom of the Root item.
Media file	If image or video files are stored in the storage folder, it is displayed at the bottom of the Media Files item. •: Displays video files saved in the save folder. •: Displays Image files saved in the save folder.

■If you select a video file saved on PC after adding it to the tile, you can control playback on the

timeline.

■Playing Recorded Videos

You can search videos saved in devices by date or event type and play them. For more information on video playback, refer to Controlling Playback (page 146).

■Using the Shortcut Menu

After right-clicking the top of the timeline while playing a video, you can use the Shortcut menu. For more information on the timeline shortcut menu, refer to Timeline (page 143).

22 I Wisenet Viewer User Manual

Layout panel

You can monitor the video coming from device and control the video via tiles. If a tile is selected, it will be marked with an orange line.

You can monitor the items of the resource tree or layout tree after adding them to the layout tree by dragging or double-clicking them. You can also add video or image files saved on your PC by dragging them with a mouse.

For more information on video control and shortcut menu, refer to Checking Layout Videos (page 76).

Starting Wisenet Viewer

Layout

Brightness/Contrast

Rotate

Video profile

Focus

NVR settings

Event rules

wiseNeT

–You can add and delete devices or file items in the Layout panel.

–Adding and deleting the videos of the channels registered on the resource tree

–Adding and deleting video/image files saved in the designated folder of your PC

–Adding and deleting the web page registered in the resource tree

–You can change the location or size of the video tile displayed on the Layout panel. Also, you can use various functions in the Shortcut menu of the grid or tile.

–After selecting the tile, drag to move its location

–After selecting the empty tile, drag to select several videos at once

–Video control, such as brightness, focus, PTZ from the Shortcut menu of the tile

–Spin your mouse wheel to zoom in or out on the grid

–Select the Autofit button to use the automatic size fit function

Starting Wisenet Viewer | 23

Event Panel

On the Event panel, you can check real-time events and the bookmark list.

■Using the Event Tab

When a new event occurs, it will be added to the Event list in real time. You can search event by channel or event type. For more information on using the Event tab, refer to Monitoring Real Time Events (page 125).

24 | Wisenet Viewer User Manual

■Using the Bookmark Tab

You can check the bookmark list. You can search bookmarks by date or channel. For more

information on using the Bookmark tab, refer to Using Bookmarks (page 165).

Starting Wisenet Viewer

Starting Wisenet Viewer | 25

Information/Alarm Display

You can use the information/alarm display function provided by the program to control the window.

26 I Wisenet Viewer User Manual

Checking the System Status

If a device or system error occurs while using Wisenet Viewer, the notification icon will be displayed in red.

When the notification icon is displayed, please check the error details and take the necessary action.

6:09:26 PM

® I

Starting Wisenet Viewer

[PRN-6410B4] Allowed bitrate exceeded

The amount of data storable by each channel exceeded, and only I-frame will be stored. Check the save settings.

1/16/2023 4:39:15 PM

[PRN-6410B4] RAID error

RAID array not available due to a disc error or RAID configuration error. Check the RAID status.

1/16/2023 4:39:4 5 PM

[PRN-6410B4] Retransmission overload

The amount of data has exceeded the transfer bandwidth of the device during remote transfer, some of the channels will be played in I-frame. Reduce the number of users or channels that are monitored.

1/16/2023 4:40:08 PM

□ Bookmark

11:01:47 AM

11:01:46 AM

11:01:43 am

ta e

• Power error

• Fan error

Starting Wisenet Viewer | 27

• Record error

• Overload

28 I Wisenet Viewer User Manual

• Connection related

Starting Wisenet Viewer

• Firmware related

• Alarm input related

Starting Wisenet Viewer | 29

Shortcut Keys

This describes the keyboard shortcut available in Wisenet Viewer.

30 I Wisenet Viewer User Manual

Managing Devices

You can assign the devices registered on Wisenet Viewer to a group and manage them. You can also update or back up the firmware of the registered device.

Registering Devices

You can enable the following three methods to register devices on Wisenet Viewer.

(fit	CPU/RAM Usage	You can check the performance of your PC. •CPU: Displays the current CPU usage of your PC. •RAM: Displays the current memory usage of your PC. •The icon color changes depending on the CPU/RAM usage of your PC. – 0-60%: Gray, 60-90%: Yellow, Over 90%: Red
a:-	Notification	If a system notification occurs, the icon will activate. If a notification occurs, the alarm history will be displayed below the information/alarm display icon. You can check the details by pressing the activated icon. • Right-click on the notification history and select Clear to clear all notifications. Select Settings to go back to the Notification settings page.
.	User information	You can check the ID of the user who logged in. Clicking Logout will log out the current user.
.	Help	You can find help for Wisenet Viewer. Clicking the icon will open the help screen.
—	Screen minimization	You can minimize the Wisenet Viewer screen.
.	Screen maximization	You can maximize the Wisenet Viewer screen.
.	Exit	You can exit Wisenet Viewer. If you click Exit program on the exit confirmation window, it will be closed.

Item	Description
Dual power system failure	There is problem with the power. Check the power LED.

Item	Description
Fan error	The fan is not working properly. Check the fan connection status.
CPU fan error	The CPU fan is not working properly. Check the CPU fan connection status.
Frame fan error	The frame fan is not working properly. Check the frame fan connection status.
Left fan error	The left fan is not working properly. Check the left fan connection status.
Right fan error	The right fan is not working properly. Check the right fan connection status.

Item	Description
Disk full	Cannot save video because the disk is full. Check the disc status.
SD card is full	Cannot save because the SD card is full. Check the SD card status.
NAS full	Cannot save because the NAS is full. Check the disc status.
No disk	There is no HDD connected. Check the device.
Disc failed	There is a problem with the HDD. Check the HDD status.
SD card failed	There is a problem with the SD card. Check the SD card status.
NAS failed	There is a problem with NAS. Check the NAS status.
Disk error	There is a problem with the HDD. Check the HDD status.
RAID degraded	There is a problem with an HDD installed on the RAID. Check the HDD status.
RAID rebuilding	Recovering the Degrade status array in RAID.
RAID error	Due to disk error or RAID configuration problem, the RAID arrangement cannot be enabled anymore. Check the RAID status.
iSCSI disconnected	Check the iSCSI connection status.
NAS disconnected	Check the NAS connection status.
Allowed bitrate exceeded	Since the amount of data that can be saved per channel has been exceeded, only I-frame will be saved. Check the save setting.
Record error	Due to a camera issue, there was a problem saving the video. Check the camera status.

Item

Description

Retransmission overload

Network traffic overload

During remote transmission, the amount of data exceeded the device’s transmission bandwidth. Some channels are played on I-frame. Please reduce the number of users or channels to monitor.

CPU overload

VPU error

Memory error

There has been a system overload. Please limit the number of users to monitor through remote control at the web viewers or VMS or adjust the number of channels played remotely or on a recorder.

Item	Description
Connected	Connected to device.
Disconnected	Playback ended due to network quality decline.
	User canceled connection.
	There is a problem with the device connection. Please check the network or device status.
	There is a problem with the device authentication information. Check the device authentication information.

Item	Description
Latest firmware available	There is a software update on the update server. Upgrade to the latest version.
Firmware upgrade	Firmware is being upgraded. You cannot play video during the upgrade.

Item	Description
Alarm input	An alarm input error has occurred.

Item	Windows	MAC
Display the name change window of the resource tree and layout tree item	F2 * Enter: Close after applying changes ESC: Close	F2 * Enter: Close after applying changes ESC: Close
Run Autofit	F5	Command + R
Switch to full screen/window mode	F11	Control + Command + F
Opening media files	Ctrl + O	Command + O
Opening a new Layout tab	Ctrl + N	Command + N
Saving a layout	Ctrl + S	Command + S
Saving a layout with a different name	F12	Ctrl + Shift + S
Closing a Layout tab	Ctrl + W	Command + W
Delete selection	Delete or Backspace	Del
Play/pause	Space Bar	Space Bar
Reverse	Ctrl + M	Command + [m]
Forward	Ctrl + [m]	Command + [^]
Zoom in on the timeline	Ctrl + [ f ] or [+]	Command + [ t ] or Command + [+]
Zoom out on the timeline	Ctrl + [ i ] or [-]	Command + [ I ] or Command + [-]
Previous event	z	z
Next event	x	x

•Auto registration

Search and register the devices connected to the network automatically.

•Manual registration

•DDNS & P2P registration

Automatic Registration

You can automatically register the device connected to the network on Wisenet Viewer.

■ Registering via the Function Button

1.Click the button in the Function button and select Auto register.

2.Once the Information input window is displayed, enter the device login ID and password.

3.Select the OK button.

Managing Devices

Password ®>

| | Save ID and password @

OK | [ Cancel |

•If the ID/password information is not registered on Wisenet Viewer, the Login information input window will appear.

If ID/password information is registered, the device automatically registered in the Root item will be displayed.

•If Save ID and password is checked, your login information will be saved.

Managing Devices | 31

■ Registering via the Resource Tree

1.Right-click the Root item of the resource tree.

2.Select Auto register in the Shortcut menu.

Resource

Q Search

3 Root

•If the ID/password information is not registered on Wisenet Viewer, the Login information input window will appear.

•The devices registered on the Root are displayed. Once a device is registered, a group will be created with the name of the device, and the connected channel will also be displayed.

NOTE

If you select Add device in the Shortcut menu, you can register the device from the Add
device window.

32 I Wisenet Viewer User Manual

□ NVR □ NVR ~ NVR	Add group Add device Add web page
□ PRN	Auto register
□ Vide	DDNS & P2P register
o Media f > È Mult > e Muit	Expand all Collapse all

1.Registering via the Setup Menu

2.Select the button in the Function button panel.

3.When the Settings window is displayed, select Device > Device List.

• Select Add device at the bottom of the main Setup page to open the Add device

window directly.

4.Select Add.

Managing Devices

5.When the Add device window is displayed, select Auto tab.

6.Check the device to register from list.

7.Enter the ID and password of the device.

•If the device is not detected, select Refresh.

•Initial password: Enter the device’s initial password.

If Save ID and password is checked, the ID and password will be saved on Wisenet Viewer.

•IP configuration: Change network information, such as the IP and port of the searched device.

Managing Devices | 33

•Devices with the same ID and password can be selected and registered simultaneously.

8.Select the Register button.

•If the device is not registered, an error message will be displayed on the Status column.

•If the device is registered, Success will be displayed on the Status column.

9.To close the Add device window, select the Close button.

Registering Manually

You can register by directly entering device information in Wisenet Viewer.

■ Registering via the Resource Tree

1.Right-click the Root item of the Resource tree.

2.Select Add device in the Shortcut menu.

34 | Wisenet Viewer User Manual

3.When the Setup menu’s Add device screen appears, select the Manual tab.

Managing Devices

4.Enter the information of the device to register.

5.Select the Register button.

6.To close the Add device window, select the Close button.

■

Registering via the Setup Menu

1.Select the button in the Function button panel.

2.When the Settings window is displayed, select Device > Device List.

• Select Add device at the bottom of the main Setup page to open the Add device window directly.

Managing Devices | 35

3.Select Add.

4.When Add device appears, select the Manual tab.

5.Enter the IP type of the device to register and the login information.

• IP type: Select the IP type of the device.

–IPv4: Enter the IP in IPv4 format.

–IPv4+SSL: Enter the IPv4/SSL.

–IPv6: Enter the IP in IPv6 format.

–IPv6+SSL: Enter the IPv6/SSL.

–URL: Enter the URL.

–URL+SSL: Enter the URL/SSL.

–DDNS/P2P: Enter the product ID, and select whether to use DTLS.

36 I Wisenet Viewer User Manual

•ID/Password: Enter the ID and password of the device. If Save ID and password is checked, your login information will be saved.

•IP: Enter the start/end range for the IP.

Within the IP range you specified, you can register several devices at once.

•Port: Enter the port information for the selected IP type.

NOTE

IPv6 is supported only on Windows OS.

Managing Devices

6.Select the Register button.

Add device

Auto | Manual

IP type IPv4 ▼ ID admin

IP 17230.1.100 – 17230.1.100

•If the device is not registered, an error message will be displayed on the Status column.

•Once device registration is complete, Success will be displayed on the Status column.

7.To close the Add device window, select the Close button.

Managing Devices | 37

Registering as DDNS/P2P

You can enter a product ID to register a device on Wisenet Viewer.

■ Checking the Product ID

If you set up a DDNS address on a connected recorder, the product ID information that can be remotely connected will be displayed.

1.In the recorder’s Setup > Network > IP & Port > Port menu, set Protocol type to TCP.

2.In the recorder’s Setup > Network menu, set the Wisenet DDNS & P2P item to Enable.

NOTE

To use the Quick connect function, connect the recorder to the UPnP router and set the Quick
connect(UPnP) item to Enable.

■ Registering via the Function Button

1.Click the button in the Function button and select DDNS & P2P register.

2.Once the Information input window is displayed, enter the product ID, device login ID and password, and select whether to use DTLS.

3.Select the Register button.

38 I Wisenet Viewer User Manual

■ Registering via the Resource Tree

1.Right-click the Root item of the Resource tree.

2.Select DDNS & P2P register in the Shortcut menu.

Managing Devices

3.Once the Registration window is displayed, enter the product ID, your ID, and password, and select whether to use DTLS.

4.Select the Register button.

■ Registering via the Setup Menu

When adding a device manually, you can select DDNS/P2P for the IP type and register it.

For more detail, please refer to Registering Manually (page 34).

Managing Devices | 39

Managing Groups

You can arrange registered channels or web pages as groups via the Resource tree. You can change channels in a group, move them to a different group, or delete a group.

If several devices are in a group, the channels included in the group can be moved or deleted simultaneously.

NOTE

Only users with administrator rights can create and manage groups.

Using the Group Shortcut Menu

Once a group is created, you can use the following menu.

Resource

Q Search

X ç^ Root

(□ NVRweb

40 | Wisenet Viewer User Manual

Creating Groups

You can allocate registered devices and web pages to create groups.

NOTE

Media file videos cannot be added to a group.

Managing Devices

■ Forming Groups

.	Open	You can open the selected group on the current Layout tab.
.	Open in new window	You can open the selected group in a new window.
.	Edit	You can change the name of the selected group.
0	Remove	You can delete the selected group.
Add group		You can add a low rank group within the current group.
Expand all		You can expand all the details of groups and media files contained in the root item.
Collapse all		You can hide all the details of groups and media files contained in the root item.

1.Right-click the Resource tree’s Root or group item that is already created.

2.Select Add group in the Shortcut menu.

3.Once a group is created, drag the registered device or web page to the group item.

An arrow will be displayed under the cursor.

tO CAM 01

tO CAM 02

tO CAM 03

tO CAM 04

•Channels that are added to a group are automatically arranged by name.

Managing Devices | 41

NOTE

•You can add a low-rank group in the Shortcut menu of the group item. If you create a low rank group,
you can separate and manage channels assigned to devices.

•If there are many registered channels, enter the channel name in the search bar, and the channels will
be displayed.

■ Changing Group Names

1.Right-click the Resource tree’s group.

2.Select the button in the Shortcut menu.

• You can change the name by selecting a group and pressing the F2 key.

For more information on using the shortcut keys, refer to Shortcut Keys (page 30).

3.Change the name in the pop-up window and click the OK button.

Deleting Groups

You can delete created groups.

1.Right-click the Resource tree’s group item.

2.Select the button in the Shortcut menu.

• If a group is deleted, the included channels move below the Root.

Low-rank groups included in the deleted groups are deleted together, and the channels move below the Root.

42 | Wisenet Viewer User Manual

Managing Channels

You can move channels assigned to a group or release them from a group. You can also change the settings information of the selected channel or search for an event.

Managing Devices

Using the Channel Shortcut Menu

Managing Devices | 43

Moving Channels

You can move a channel assigned to a group to another group or release it from the group.

■ Moving Channels to Another Group

.	Open	You can open the selected channel in the current Layout tab.
.	Open in new window	You can open the selected channel in a new window.
.	Edit	You can change the name of the selected channel.
0	Remove	You can delete the selected channel.
.	Settings	You can check and change the channel settings information.
Move to		You can move the selected channel to a different group.
Ungroup		You can release the selected channel from the current group.
Event search		You can search events that happened in the selected channel.
NVR settings		You can check and change the settings of the recorder that includes the selected channel.
Event log		You can search the event log of the selected channel.

Export video	You can save the recorded videos of the selected channel.
Connect	You can connect a recorder to the selected channel.
Disconnect	You can disconnect the recorder from the selected channel.
Expand all	You can expand all the details of groups and media files contained in the root item.
Collapse all	You can hide all the details of groups and media files contained in the root item.

1.Right-click the Channel item of the resource tree.

2.Select Move to in the Shortcut menu.

3.Select a group to move within the group list.

• The channel moves to the selected group. Channels that are moved are automatically arranged by name.

44 | Wisenet Viewer User Manual

■ Releasing Channels from Groups

1.Right-click the Channel item of the resource tree.

2.Select Ungroup in the Shortcut menu.

• Channels that are released from groups move below Root.

Managing Devices

Changing Channel Names

1.Right-click the Channel item of the resource tree.

2.Select the button in the Shortcut menu.

• You can also change the name by selecting a channel and pressing the F2 key.

For more information on using the shortcut keys, refer to Shortcut Keys (page 30).

3.Change the name in the pop-up window and click the OK button.

NOTE

If you change the channel name at the Resource tree, it will apply to Setup > Device > Device list.

Deleting Channels

1.Right-click the Channel item of the resource tree.

2.Select the button in the Shortcut menu.

NOTE

If the channel is deleted from the Resource tree, the saved layout will also be deleted. To register a deleted
channel again, check Enable of Activate in the Setup > Device > Device list.

Managing Devices | 45

Setting up Channels

You can check the detailed information of the channel registered on Wisenet Viewer and change the desired information.

NOTE

On Wisenet Viewer, you can only change certain settings of the registered channels. You can change the
detailed settings of a recorder from the web viewer of a connected device.

■ Checking Channel Information

1.Right-click the Channel item of the resource tree.

2.Select the button in the Shortcut menu.

3.When the Settings window is displayed, select Device > Device List.

4.Choose the desired channel.

Check settings information when device information is displayed.

•Channel name: Displays the name of the selected channel. You can customize the name.

•Channel number: Displays the number of the selected channel.

•Activate: Use Choose whether to use a channel. If Enable is unchecked, the channel will not be displayed on the Resource tree.

•Fisheye dewarping: Select whether to correct fisheye warping in videos.

This capability is only available with cameras that support fisheye view.

–Mount: Select the mounting mode from Ceiling/Wall/Ground.

–Fisheye camera model: Select the Fisheye camera model.

46 I Wisenet Viewer User Manual

–Primary profile/Secondary profile: Select the video’s primary/secondary profile.

–Codec: Displays codec information of the video.

–Resolution: Displays resolution information of the video.

–Frame rate: Displays frame rate information of the video.

–Bitrate: Displays bitrate information of the video.

Managing Devices

NOTE

Enabling fisheye dewarping on a channel disables the PTZ icon on the Screen Control menu.

Running the fisheye view mode enables PTZ functionality in the Single, Quad, or Panorama mode.

■ Changing Channel Information

1.Right-click the Channel item of the resource tree.

2.Select the button in the Shortcut menu.

3.When the Settings window is displayed, select Device > Device List.

4.Select a channel and change the settings information.

• The detailed information on devices can be changed on recorders, and the items that can’t be changed only show the settings values.

5.Select the Apply button.

• Changed results will be displayed in the top-right part of the screen.

Managing Devices | 47

Managing Web Pages

You can enter a URL to register a web page. A registered web page can be assigned to a video tile to be monitored.

Registering Web Pages

1.Right-click the Root item of the resource tree.

2.Select Add web page in the Shortcut menu.

3.When the New Web page window is displayed, enter the information of the web page to

New Web page

Name

URL

Digest authentication

NVR web

Password

admin

OK ~| | Cancel

•Name: Enter the name of a web page to register on the Resource tree.

•URL: Enter the web page address.

•Digest authentication: Enter the web page’s ID and password. If you check Enable, it will automatically log in when assigning a web page to a tile.

4.Select the OK button.

48 | Wisenet Viewer User Manual

• The web page will be displayed below Root. To assign a registered web page to a group, drag it and add it.

Managing Devices

Managing Devices | 49

Changing Web Page Names

1.Right-click the Web page item of the resource tree.

2.Select the button in the Shortcut menu.

• You can also change the name by selecting a web page and pressing the F2 key.

For more information on using the shortcut keys, refer to Shortcut Keys (page 30).

3.Change the name in the pop-up window and click the OK button.

Deleting Web Pages

1.Right-click the Web page item of the resource tree.

2.Select the button in the Shortcut menu.

Setting up Web Pages

The registered web page will be displayed on the assigned tile. When a web page is displayed on a video tile, you can zoom in and out on the web page within the tile and use the refresh function. You can also change and save registered web page information.

•— : You can zoom out on the web page ratio.

•Web page ratio: You can check the current web page ratio.

•+ : You can zoom in on the web page ratio.

•O’ : You can refresh the web page.

•X : You can close the web page tile. If the tile is closed, the layout will be deleted.

50 I Wisenet Viewer User Manual

NOTE

When a video tile is assigned a webpage, right-click on it to access the shortcut menu options.

•Full screen: You can see the current layout in full screen.

•Show in web browser: You can browse the webpage through a web browser.

•Back: Move to the next page.

•Forward: Move back to the previous page.

•Reload: You can refresh the web page.

•200%/100%/75%/50%: You can select the ratio in which to display the web page.

Managing Devices

■ Changing Web Page Information

1.Right-click the Web page item of the resource tree.

2.Select the button in the Shortcut menu.

3.Change to desired information in the Edit Web page window.

4.Select the OK button.

Edit Web page

Name

URL

Digest authentication

NVR web

http://172.30.1.200

0 Enable

ID admin

Password *********

OK ~| | Cancel

Managing Devices | 51

Checking Media Files

You can bring the image or the video file saved on your PC and check it on Wisenet Viewer.

Changing the Media File Folder Path

You can change the folder the media file is saved in. Images captured or videos recorded at Wisenet Viewer are saved in the media file folder, and the images or videos that will be used in Wisenet Viewer can be saved here as well.

NOTE

•

In Media File in the Resource tree, only video files with formats supported by Wisenet Viewer will be
displayed.

Videos or images added by directly dragging the saved files from PC are not displayed on the Media
File of the resource tree.

1.Select the button in the Function button panel.

2.If the Settings window appears, select System > Local Settings.

3.When the Local settings window is displayed, select Change in the Media file folder item.

4.Set desired path in the Select folder window and click Select folder.

52 I Wisenet Viewer User Manual

5. Select the Apply button.

Managing Devices

6. Select the Close button on the confirmation window.

NOTE

•After changing the path of the media file folder, Wisenet Viewer must restart to display the video or
image files in the changed folder at the bottom of the Root item.

•The Media file folder’s file list is automatically updated.

Allocating Media Files

You can drag video or image files to directly allocate them to a tile. You can also arrange and save layouts.

NOTE

Here are the media file types that you can check on Wisenet Viewer: Files that are not supported may not

work properly.

• Video: mkv, avi, mp4, wisenet media file(wnm), SEC

– Video codec: H264, H265, MJPEG

– Audio codec: AAC, G.711, G.726

• Image: png, jpeg, jpg, bmp

■Adding Video/Image File via the Resource Tree

Drag a video file displayed on the Media File item of the Resource tree to add to a tile.

Managing Devices | 53

■Adding Video/Image File from PC

Drag video or image files saved on your PC to add them to a tile.

NOTE

k • If you select the Open Media File from the shortcut menu, which appears when right-clicking on an empty tile in the grid, you can add media files to the tile.

Or, you can press Ctrl + O on the empty tile to add media files.

•If any video file has been assigned to a tile, you can configure the fisheye settings with the shortcut menu. You can enable the fisheye mode and select the type and mount to apply.

•If the tile with an assigned media file ends, it will be deleted from the layout.

■ Verifying the digital signature of the WNM video file

When saving a WNM video by adding a digital signature, the digital signature of the video can be verified.

1.Select a WNM file at the bottom of a media file on the resource tree, and right-click it.

2.Select Verifying digital signature in the Shortcut menu.

•When verification is complete, Verification has been completed will be displayed in the upper right corner of the screen.

•The icon of the file will be changed after the verification of the digital signature is completed. You can check whether the file has been tampered with by the selected file’s icon.

–^ File tampered: An authentication certificate is included since the digital signature function was used when exporting the video. However, the file has been abnormally altered and the authentication information cannot be verified.

–C^z Verification complete: An authentication certificate is included since the digital signature function was used when exporting the video, and the authentication information has been verified.

–E No authentication: The file does not include an authentication certificate since the digital signature function was not used when exporting the video, so it is impossible to determine whether the file has been tampered with.

NOTE

To save a WNM file with a digital signature, select Enable on the digital signature menu when exporting
the video. For more information on exporting videos, refer to Exporting Recorded Videos (page 152).