Onwote NVR Cameras Devices FAQ, Welcome to ONWOTE, a leader in commercial security industry. Founded in 2009, ONWOTE is committed to providing highest-definition smart total security solutions for industrial, commercial and home users, focusing on commercial grade construction quality, reliability and artificial intelligent operation. We will always stand behind our products, “Value every customer” is our motto.

Remote Viewing video on Mobile App GuardViewer

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Guard Viewer

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9. Click +Add and Scan to scan the QR code on the NVR monitor (Right click on NVR monitor and choose Menu–> Network–> Basic–> P2P to get the QR code).

10. Type in a name for your device and click Start Live View on the bottom to view live video.

11. Select one camera and click  to enable audio.

11. Select one channel and rotate the phone to horizontal orientation to view video in full screen (Turn off the portrait orientation lock of your phone.)

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13. Click Playback on the bottom of the page to playback video.

2.What is the Default Password of the ONWOTE System?

3.The default password for your ONWOTE camera system is 123456 or 1234@abcd. If neither can work, please contact us at support@onwote.com to reset password.

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How to Playback

Remote Viewing video on Mobile App Elink Defence

1. Download “Elink Defense” on your mobile phone from Apple App Store or Google play

2. Find the device QR code on thebottom of the NVR. If you cannot find the QR code on the NVR, please right click your mouse on the NVR monitor, choose Menu–>System–>Network–>P2P to get theQRcode.

2. Find the device QR code on thebottom of the NVR. If you cannot find the QR code on the NVR, please right click your mouse on the NVR monitor, choose Menu–>System–>Network–>P2P to get theQRcode.

3. Open Elink, Tap on Log in/Sign up, tap Sign Up to register an account.
4. Tap on Sign up on the bottom.

5. Select Region, enter your email address, check in I have read and agree to <<Service Agreement>> and <<PrivacyPolicy>> .Tap on Send Code.

6. Select the icons in order to get a security code.
Tips: when checking notification code, please check both inbox and spam/trash folder.

7. Enter the security code, set a password click on Sign up.

8.Tap on Add Device. Scan the device QR code (Refer to step 2 to get the QR code).

9. Tap on OK, choose Cable Connection.

10. Set a name for the security camera system. Tap on OK.

11. Tap on the camera to view video. Tap on on the right side to view more cameras at the same time.

12. Tap on the video image, click on  to check audio. If your camera supports 2 way audio, please tap on the bottom to start 2 way audio.
13. Click Playback to check recordings.
14. Rotate the phone to horizontal orientation or tap to view video in  full screen.

System stuck on onwote logo

Please use a FAT32 format USB thumb drive(please right click on the USB drive, choose Properties to check the format), no more than 32GB to upgrade the NVR to fix this issue.

1. Please create a folder in the USB drive, name the folder as recover.

2. Please download the firmware Program.bin here and copy it to the recover folder you create in the USB drive:

https://drive.google.com/file/d/1Mu5Chlj3pIzk-am2RmFAyl51ixSnhswA/view?usp=drive_link

The folder must be “recover” and the firmware must be “Program.bin”. Please don’t change them.

3. Insert the USB disk into the USB port of the NVR. Power off the NVR and power on it again. NVR will upgrade itself automatically. Please don’t cut off power while upgrading

4. The upgrading may last for a few minutes, you will hear beep from the NVR once the upgrading is finished. Please unplug the USB disk, power off the NVR and power on it. The NVR will back to normal.

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View video on PC client software GuardStation 3

Please download the PC client software at:www.onwote.com
Support–> Download Center–> Software–> NVR3O….Series
Download the PC client software on Windows PC or MAC,install Guard Station.
Tips: If your MAC doesn’t allow to install the software, go to System Preference,
choose Security& Privacy, click Open Anyway to allow your MAC to install the
software.
a. Launch Guard Station and create an Administrator. Enter a password and click on
Next. Set security questions and click on OK.

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b. Login with the user you created. Go to Control Panel, click Device Management to add device.

c. Click Cloud Device and Register to register a cloud account (If you’ve already registered an account on your mobile app-Elink Defense or GuardViewer, login with that account directly).

d.Type in a username, select region, enter your email address,verification code and
set a password,click Register to sign up an account.

e. Click +Add to add device.

f. Input the Register Code and click on Add. Then set a name for your device and  click on OK.
(How to get Register code?-Right click on the NVR monitor,choose Menu–>Network–>Basic–>P2P to get the register code)

g. Go back to your PC client software- Guard Station, login with the account you registered.

h. Go to Live View and double click the device to view live video.

For audio cameras, move mouse to the channel to show up menu, click toplayaudio.

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How to troubleshoot if some of the cameras stopped working

1. Check the indicator light on the PoE port which connected with this camera.

2. If you can see blinking green light on the port. Please reboot your NVR to have a try. If rebooting cannot fix the issue, please contact us at support@onwote.com.

3. If you cannot see indicator light on poe port, please change a poe port and a cable to test the camera. if it still cannot work, the camera is defective.

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How to troubleshoot if the camera cannot work stably–keep going offline and online

1. Check the pins inside the connetor on camera tail.

2. If the pins were damaged or oxidised, please clean the pins to have a try. If it still cannot work, the camera is defetive.

This issue was caused by waterproof lid, please follow the picture below to re-install the waterproof lids of all your cameras to prevent more cameras from being damaged by water.

3. If the pins are good, but still cannot work stably. Please contact tech support at support@onwote.com to check the firmware.

Onwote NVR Cameras Devices FAQ

Why cannot playback multiple channels video at the same time

1. Right cliclk your mouse on the monitor choose Playback.

2. Click HD on the bottom right conner, change it SD.

3. Clcik Max. Cams on top left or select the cameras you need to play video.

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Why my system cannot record video

1. Go to NVR Menu–Storage–Hard Disk to check your hard drive status.

2. If hard drive status is Normal, Property is Read / Write. It means hard drive is working. Please go to Menu–Storage–Recording to check your record settings.

3. if hard drive starus is Abnormal. Please check in hard drive, click Format to format it again. If formatting cannot fix the issue. Hard drive is defective.

4. If there is no hard drive information on this page. Please double check whether your NVR has a pre-installed hard drive. If there is a hard drive inside NVR, please

unscrew top cover of your Nvr, unplug hard drive from NVR and plug back again to have a try. If still no luck, the hard drive is defective.

Some of the cameras don’t display on NVR monitor

If your cameras are working properly and you can get video on phone/computer, but cannot get video on your monitor, please go to NVR Menu–System–Preview to

check your camera view.

Make sure all the cameras are added in the windows.

Get “Device has been registered ” error while adding device on GuardViewer

One device can only be added in one account. If the device was added in other account before, you will get error”Device has been registered”.

Go to NVR Menu–Network–Basic–P2P, click Unbind current account or Delete on the botton of the page to unbind the old account. Then add device on your phone again.

https://youtu.be/XXhdVYqZN4o?si=s07UPCc-ubgHQzhI

How to play the video downloaded from NVR

Download VLC player and play video using VLC player:  https://www.videolan.org/vlc/index.en_GB.html

How to resolve the issue of the camera(YM series cameras) not switching to daytime mode？

1. Right click your mouse on NVR monitor, choose Menu—Network—TCP/IP to get the IP address of your system.

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2. Please login this IP address using browser on computer/laptop.

Username: admin  Password: the password you set for the security system

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3. Choose Setup—Camera, click Access behind the cameras

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4. You will be forwarded to the camera login page.

Username: admin  Password: 123456

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5. Choose Configuration—Camera—Image. Please change the Light Off Sensitivity higher, then click Save to save changes. The higher you change, the earlier your camera will change to day mode.

How to fix the issue of NVR (Network Video Recorder) keeps rebooting?

1. Unplug the Ethernet cable from your router, power on your NVR to check whether it can work when it disconnected with the router.

2. If NVR can work after you disconnected the Ethernet cable from NVR, please right click your mouse on the monitor, choose Menu–Maintenance–System info.

Email support@onwote.com your NVR firmware version so we can help you upgrade NVR to fix this issue.

3. If step 1 doesn’t fix the issue. Please uncrew the top cover of your NVR, unplug the 2 cables from hard drive to check whether your NVR can work without hard drive.

If NVR can work without hard drive, please replace your hard drive. If NVR still cannot work, your NVR is defective.

Why I can only view video on phone with my local wifi?

1. Run GuardViewer or Elink on the mobile, delete the device you added.

2. Right click your NVR mouse, choose Menu–System–Network–P2P to get the NVR QR code.

4. Go back to GuardViewer or Elink,follow the guide below to resgiter account and add device by scanning NVR QR code.

GuardViewer: https://youtu.be/JlJK7AZ75SE

Elink: https://youtu.be/CWe-2XKafHY

5. Try to view video remotely again.

How to do if my camera system doesn’t support Chrome or Edge

Only lastest version NVR can support Chrome and Edge. Please go to NVR Menu–Maintenance–System info to get your NVR firmware version.

Email your NVR firmware version to support@onwote.com to get latest version firmware.

How to reset PoE camera on browser

1. Right click your mouse on NVR monitor, choose Menu—System–Network to get the IP address of your system.

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2. Please login this IP address using browser on computer/laptop.

Username: admin  Password: the password you set for the security system

3. Choose Setup—Camera, click Advanced on the top.

4. Click Default on the right side of the camera to reset camera.

How to use your 8CH/16CH PoE system with PoE switch

1. Connect the PoE switches one by one, then connect one of the PoE switche and the NVR with the same router or network switch.

2. Change the cameras IP to the same segment with your router.

Right clcik your NVR mouse, choose Menu, click Camera on the left,. Slide download to the bottom, NVR will show you all the camera connected on the poe switch.

Click  on the right side of the camera to change the camera ip address, click Apply to save the changes.

e.g.: If the gateway of your router is 192.168.1.1, please change the camera’s IP to 192.168.1.X(X can be numbers from 50-100, but each camera has a different numbers).

3. Add cameras on NVR

Soliom Pro, with the use of smart camera products, you can always know the real-time video of the house, courtyard, balcony, etc., and also can quickly browse to the video during the automatic monitoring of the camera, and use the application to easily monitor multiple products at the same time or Family use together.

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1.View Feeder Camera Status

① Battery Charging Status

You can check the camera’s power status and charge the camera in time.
② WiFi Signal Strength
Please make sure your camera has a full bar of WiFi strength to ensure a smooth live view speed.
(A WiFi extender is recommended to install beside the camera if needed)

2.Motion Detection Settings

① You can set the detection sensitivity as High, Medium and Low. It is recommended to set the PIR Detection to High so that you could capture as more as a motion-triggered from the beginning part of the event.
② You can turn on/off the Cool down time.(You can set the cool down time to reduce the trigger frequency and set the interval time as 10s, 30s, 1min, 3min, 5min as you want)

③ You can set the video record time as auto,10,15, and 20 seconds. Auto:The recording time will be different from 5 seconds to 3 minutes according to the motion activated time length.But when you choose Auto,the battery will consume more power. It is suggested to be default as 10 seconds to optimize the battery power saving.

How to Use Soliom Pro
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④ Setting to enhance the video quality. How to enhance video quality using the settings? 

3. Bird Fans Plan Setting (Cloud storage plan paid service)
You can start the “Bird Fans” program. Note that this feature requires at least a paid basic cloud service plan.
We offer a free one month Beta Trial for all new users, please click “Get now” to claim it.

4. Notification Settings (Cloud Storage Plan Paid Service)

Smart Push: Select one or more AI objects, and you will receive notifications for the following events: “Something was detected.” Redundant information is filtered out to ensure notification effectiveness.

Activity Zone: Set up the area you want to monitor closely.

Note
Activity Zone, Smart Push and Bird fans plan features require at least the basic paid cloud service plan.

5. Sleep Settings (Sleep and Arm Time)
① If the sleep mode is on, the surveillance area cannot be viewed in real time and features such as Motion Detection. intercom, and Alarm will be suspended.

② Schedule Setting
(1) This is the time schedule function that you want the camera to work.
(2) You can select a day and then scroll the time to have a specific time frame.
(3) If you set a time from the Schedule Setting, the camera will only trigger motion and send out notifications at the time frame you set.

Note
1. The defaulted arming is set to 00:00 to 24:00 every day 7/24.
2. When you want to set your own arming time, please make sure to switch off the defaulted arming time first or edit the defaulted arming time.
3. You can set eight arming time frames per day at most.
4. Start time cannot be later than the end time, you have to set the arming time frame from 00:00 to 24:00 clockwise direction, do not across 24 hours.

6. Lighting Setting (Indicator Light or Night Vision)
①. Flashlight Alarm: If you want the squirrels to be scared away. You can use this function.
②. Night Vision: You can turn on the night vision function at night, select Infrared mode for Night Vision Mode.
③. You can set the night vision sensitivity as High, Medium and Low.

7. Auto power on settings
Automatically turn on after charging

8. Audio Setting
① Audible Alarm
When motion is detected,the camera will Automatically sound an alert. (This function is not recommended for indoor use)
② Camera Voice Language

9. Advanced Setting
① Anti-Flicker: 50Hz is defaulted for the United States’ user.
② Installation setting: Rotate image or not according to the install place and check the Installation guide.

10. Other settings
① Camera Name
You can set a desired name for your camera.
② WiFi Name(SSID)
Modify the WiFi name or change another WiFi.
③ Time Zone
Please choose the correct time zone base on your city.

11. View Detection Video on the Cloud
Click or to check the video clips by date.

Filter Videos: You can choose the tag to filter the videos and click the“Submit”.

Delete or Download Videos:Click and choose videos that you want to delete or download, then click “Done”.

You can only check the motion triggered videos from the App, you can not share,delete or download the videos from the card.
You can take out the card to view all your videos from a computer.

Frequently Asked Questions

Q1: Why doesn’t the Wi-Fi name appear when I connect to Wi-Fi?
A1: You need to turn on the location permission” for the app in the system settings and change it to “allow when using”.

Q2:Will the camera show red lights when night vision is activated?
A2:The built-in infrared lamp beads make the camera only show some dim red lights when night vision is activated,but the image quality is still clear under no light environment.

Q3:What are the requirements for Wi-Fi?
A3:Please use a 2.4GHz wireless network.The device does not support the 5GHz wireless network.Meanwhile,please set the Wi-Fi authentication method to wpa2-psk or other lower level of the security method. A password is required.

Q4:How far should the camera be placed from the router?
A4:After testing,the Wi-Fi connection distance can normally reach up to 50 meters in the open area. However, the actual situation depends on the strength of Wi-Fi and its surrounding environment, walls or other obstructions may weaken the signal, so we suggest put the camera within 16 feet from the router.

Q5:What is the maximum length of recording time?
A5:You can choose the recording time in the app.The camera record for a fixed time or auto”mode,when depending on whether there is a person, the maximum length of a video is 20 seconds.

Q6:What should I do when the device is malfunctioning?
A6:Long press the power button to restart the camera.

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Soliom User Manual Download for All Cameras

More Tips for Using Soliom +

More tips for your reference:

1. How to change the defaulted motion detection time length from 10 seconds to other time length?
Go to live view mode and find “Device setting” gear icon- go to “No delay” – change the time as you want.
P.S.: When you set the No delay time, the spotlight will turn on with the same time length when motion was triggered at night.
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2. When you share your camera to family members, please let them to register a Soliom+ account using their email first and then start to share according to the user manual. The shared users cannot change administrator’s password, the shared users are only limited to the defined permission configurations.

3. Install Micro SD card only when the camera powered off, Camera doesn’t support plug &play.

4. The camera is defaulted as SD for a smooth transmission, you can click it to change to HD for high resolution every time when you live view the camera. Or you can go to “Me settings” and go to “Common settings” to change the resolution to HD as default.

5. When you live view from app and found green video, you can log out the app and then log in to refresh the frame rate, the camera vide format is H.265+, sometimes low internet transmission will cause a short froze of frame rate.
When your download video on the phone and replay found green video, that means your phone has a lower version built-in video player that not compatible with H.265+ video format. We suggest you to download a video compressor and convertor or change other players such as: Oplayer

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How to Pair the 4G Cellular Camera with Soliom+ APP?

https://youtu.be/hvrC3gnzUsc

Here are 2 methods for pairing 4G Security Camera:

Method 1: QR code scanning connection

Please insert the SIM card into the camera “SIM” port correctly. The sides of the chip face down.
When inserting the SIM card correctly. (Please flip the sim card when needed). The camera will show a steady blue light. Then use the cell phone APP to scan the camera body QR code.

Method 2： Bluetooth connection:
① Before connecting, please make sure that Bluetooth is turned on.
② When the camera indicator light stays blue, put the phone near the camera and click “Add a device”. When the app displays the message: “New device found. Do you want to configure it?”, please click “OK” for successful connection.
③ If the connection fails, please try below the Method 1

How to use Soliom Pro camera,
Soliom Pro setup guide,
Soliom Pro installation instructions,
Soliom Pro user manual,
Soliom Pro wireless camera setup,
How to connect Soliom Pro to Wi-Fi,
Soliom Pro features and settings,
Troubleshooting Soliom Pro camera,
Soliom Pro app setup,
Best practices for using Soliom Pro,
Soliom Pro video quality settings,
Soliom Pro night vision setup,
How to access Soliom Pro recordings,
Soliom Pro motion detection setup,
Soliom Pro battery optimization tips,
How to update Soliom Pro firmware,
Soliom Pro outdoor camera guide,
How to reset Soliom Pro camera,
Soliom Pro home security camera tutorial,
Using Soliom Pro cloud storage

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IVSEC Firmware and Software FAQ, IVSEC is a reliable distributor of security systems and products. IVSEC will help you find the best equipment for all your security needs, using security cameras, biometrics, and specialised software. IVSEC specialises in supplying reliable technology and equipment for home and workplace security solutions.

The IVSEC brand comprises Australian selected components and hardware, and software servers for local updates within Australia. IVSEC has grown quickly while expanding and maintaining excellent customer service. For any enquiries, please contact our friendly staff.

IVSEC X Mobile App

This powerful smartphone application will easily connect by just scanning the QR code on the NVR. Very similar settings to the HDMI/VGA output direct from the NVR.

Apple Store / Google Play

Screen layout options for up to 128 cameras

IVSEC Firmware and Software FAQ

Video Management Software (VMS)

This software aggregates NVR/IP cameras easily, for example, pooling viewable camera channels from across multiple separate business sites. It comes with many excellent, easy to use features. No subscription or licensing fees. Fantastic free software with the IVSEC range.

Windows | Mac

VMS Setup Guide (Windows)

Device Config Tool

The Device Config Tool allows you to search the network (LAN) for IVSEC devices (recorders and cameras) as well as configuration and maintenance options such as modifying IP addresses, upgrading firmware and restoring system default.

Windows | Mac

Video Player

Allows you to playback exported footage in .RF format (custom IVSEC format)

Windows | Mac

Surveillance Client

Legacy VMS Application (No Longer Supported). Please refer to VMS for the latest version

Windows (32-bit) | Windows (64-bit)

Mac

Firmware

Recorder

The latest IVSEC NVRs (e.g. NR308XC) can be updated online.
Watch video guide below showing how to perform an online update.

Video Guide

NOTE: Earlier model recorders listed need to be manually updated to the latest firmware.

Select your NVR model (listed on top of the recorder):

NR308XA

NR316XA

NR308XB / NR316XB

NR308XC / NR316XC

NR532XA

NR564XA

NR564EXA

IP Camera

Select from the camera models below

NC110XA / NC305XA / NC317XA / NC312XB
Firmware | Installation Instructions

NC110XB / NC305XB / NC317XB / NC312XC
Firmware | Installation Instructions | Video Guide

NC110XC / NC305XC / NC317XC / NC312XD
Firmware

NC323XD / NC531XB / NC512XC / NC512XD / NC528XC / NC323XD-BLK / NC512XD-BLK
Firmware | Installation Instructions | Video Guide

NC323XC / NC531XA / NC528XB
Firmware | Installation Instructions

NC528XA
Firmware

NC323XB
Firmware (V4.41.5.x)

NC323XB
Firmware (V4.31.5.x)

NR522XA / NC591XB
Firmware

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My smartphone is showing “offline” or “connect close” in the IVSEC X mobile app?

When adding your Recorder or cameras to the IVSEC X mobile app if a message says “Offline” or the device status is showing “Connect close” please check the following:

Example of Offline message

Example of Connect Close message

1) Check that the QR code, username and password details have been entered correctly into the IVSEC X app

A. Connect HDMI LCD and USB mouse to IVSEC Recorder

B. Click on the 4-square / arrow icon on the bottom left-hand corner of the screen

C. Check the name shown in Current user:

Note: The default user is admin but this may have been modified by the installer

D. Open the IVSEC X app on your phone

E. Press the “Human” icon of the top left-hand corner of the app

F. Press “Device List’

G. Press the square icon with a pencil mark

H. Check the IP Address/ID is the same as the QR code located on top of the IVSEC recorder

I. HTTP Port / Client Port

• To connect to an IVSEC Recorder use port 9000 or 80

• To connect to an IVSEC Camera that does not have a recorder installed use port 6000 or 80

J. Check the username is the same name as per point C (this is case sensitive)

K. Enter the correct password

L. Press Save or Apply

2) Check for Network Connectivity

A. Check that an ethernet cable is connected to the LAN port of your modem

B. Check that the other end of the ethernet cable is connected to the LAN/WAN port of the IVSEC Recorder

C. Check that the Green and Yellow LEDs light up after connecting the cable.

NOTE: If the LEDS do not light up then the IVSEC X app will not work. Try replacing the ethernet cable, if still no LEDS light up contact your installer

D. Connect an LCD and USB mouse to the recorder and check the “connect status” icon that appears on the bottom right hand corner of the taskbar (when LCD is connected to recorder). Ensure that the icon has a green tick as shown in below image

Refer to explanation below of other connection status:

3) Ensure you have the latest version of IVSEC X app installed on your phone. Check that your Android or Apple device has the latest software/firmware and security updates installed. Try un-installing, re-installing the app and add the device again

4) Power your modem and IVSEC Recorder off for 30 seconds. Power back on and wait 5 minutes for the internet connection to come back online.

5) If you are running a VPN app on your smartphone disable the app and try the IVSEC X app again.

Examples of VPN providers include Surfshark, NordVPN, Norton’s VPN.

6) Check the IVSEC Recorder substream settings

A. Using LCD and mouse connected to NVR go to setup – Record – Encode Check your NVR substream settings- “Substream” tab

Recommended substream settings to minimise mobile app bandwidth issue

Resolution: 640 x 480

Bitrate: 512kbps

B. Click Apply on bottom right corner

Please refer to YouTube link: Adjusting stream settings via IVSEC X Mobile app

or

Please refer to YouTube link: Adjusting Camera stream settings via NVR (LCD & mouse required)

7) Some older Samsung phones running Android 11 on the Telstra network may be unable to stream live view or the cameras will show as offline while connected to mobile data (4G/5G). The issue has been identified on the Telstra network where an Android update causes the APN to select IPv6 only. Click here for APN re-configuration (Applies to Telstra mobile customers only running Android)

8) Some Telstra NBN modem / routers may restrict access to cameras (firmware issue on the router). The cameras may be slow to appear or show as offline. Check the model number listed on the bottom of your Telstra router. Click on the documentation below which details the steps to configure port forwarding as a workaround to access your cameras

• Telstra Netgear V7610 – Click Here

• Telstra Technicolor DJA0231 – Click Here

9) Connect to your wifi and perform a speed test – https://www.speedtest.net/

Click the GO button. If your upload speed result is 3Mbps or less, you should contact your Internet Provider to test your connection

10) Email service@ivsecurity.com.au for additional support

iVSEC X Mobile App

1. How to set up the IVSEC X app on my Smartphone

The IVSEC X app allows you to access your IVSEC cameras live view remotely, playback recordings and other useful features
Please refer to YouTube link: https://youtu.be/71mvg5QdsfY

Scan the appropriate QR code below to download the IVSEC X app

Apple Store | Google Play

2. My smartphone is showing “connect close” in the IVSEC X mobile app?

Click here for troubleshooting details.

3. How to reduce camera buffering when accessing IVSEC cameras on the mobile app.

If you have limited or slow Internet connection (either at home or on your smartphone) reducing the substream settings can help the cameras to show up quicker on the app

Video guide – How to modify the settings via the IVSEC X mobile app

Video guide – How to modify the settings via the Recorder using an LCD and mouse

Recommended substream settings
Resolution: 640 x 480 | Bitrate: 256 kbps

Recommended mobile stream settings
Resolution: 640 x 480 | Bitrate: 128 kbps

4. What does “Max User Playback” mean?

If you see “Max User Playback” when trying to playback footage in the app it means someone else is currently accessing playback either via the NVR or through the app. Restarting the NVR will clear this message.

Access via Windows / Mac

5. How to install setup the VMS Pro application for Windows.

Video Guide

NOTE: VMS for Windows setup is similar for Mac

Application download links available from ivsecurity.com.au or via the YouTube description

6. How to login to an IVSEC NVR or camera using Internet Explorer or Chrome

Refer to “How to upgrade my NVR firmware” FAQs. Once your NVR is upgraded to the latest firmware you will be able to log in using any browser using the NVR IP address.

7. How can I search for IVSEC devices on a network or change an IP address

To search for X range cameras and recorders on a network use the Device Config Tool.

8. How to setup the surveillance client on Windows

Please note surveillance client is no longer supported, refer to VMS Pro. For legacy installations please refer to YouTube links below:

Windows | Mac

9. My MAC is not letting me install any of the IVSEC applications

If your MAC blocks the app from opening click here for details

10. How to playback and export footage from surveillance client on a Mac

Watch Video Guide

11. How to get my old IVSEC app working (non X range NVR model)

Check the model number of your recorder (silver sticker either on the top or bottom of the recorder. If the model number does NOT have an X in the model number then click here for instructions on how to configure your non X range IVSEC NVR using port forwarding and DDNS.

Recorder

12. How to reset my NVR password?

Download IVSEC NVR Password Reset Procedure

13. How to perform NVR firmware update using a USB flash drive or online update

Watch Video Guide

14. How to setup motion detection on an IVSEC X-Range NVR

Watch Video Guide

15. How to export footage from an IVSEC X-Range NVR

Watch Video Guide

16. How to factory default an IVSEC X-Range NVR

Watch Video Guide

17. How to configure disk grouping for 16, 32 and 64 channel IVSEC recorders

The maximum number of channels (cameras) that can record to one hard drive is 16. If your recorder is compatible with disk grouping (e.g. NR316XB, NR316XC, NR532XA, NR564XA, NR564EXA and NR564EXB) you will need to configure disk grouping and ensure your cameras are recording. If you are using an NVR that is capable of 64 channels and have 64 cameras installed, you will need to install a minimum of 4 hard drives

16 cameras installed = 1 hard drive required (minimum)

32 cameras installed = 2 hard drives required (minimum)

64 cameras installed = 4 hard drive required (minimum)

Video – Disk grouping setup process

IP Camera

18. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

19. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

20. How to Setup 3rd Party cameras onto an IVSEC X-Range NVR

Watch Video Guide
Download Device manager tool (for non X range IVSEC branded cameras)
Download IVSEC PTZ Search Tool (for non X range IVSEC branded cameras)
Hikvision camera setup using onvif
Dahua camera setup using onvif

21. How to add 2N IP Verso Intercom camera to an IVSEC NVR

Watch Video Guide

22. Camera image is randomly showing distortion on the bottom of the image

If you are experiencing distortion at the near the bottom of the camera image please click here for useful troubleshooting steps

23. Modifying White Light Settings

Some of the iVSEC camera range have inbuilt white lights (LEDs) that turn on at night as a deterrent to intruders and for colour recording at night. Please follow this guide to learn how to disable this function or have then turn on only when motion is detected.

Smart Home Integration

24. iVSEC – Alexa

Now it’s even easier to see what’s happening. Amazon Alexa can be used to stream live camera video to your Amazon Echo Spot or Echo Show device simply by speaking your commands. Follow this guide to learn how to connect to Amazon Alexa for voice control.

25. iVSEC – Google

Now it’s even easier to see what’s happening. You can ask your Google Assistant to show your Cameras on your TV with Chromecast. Read this guide to learn how to connect your cameras to your Google Assistant and enable voice control.

How to upgrade IVSEC NC323XD Camera Firmware For additional support go to https://ivsecurity.com.au/ or email service@ivsecurity.com.au Video will demonstrate how to upgrade IVSEC NC323XD camera firmware. NOTE: Firmware compatible with models NC323XD, NC531XB, NC512XC, NC512XD & NC528XC Download NC323XD firmware (link below) https://ivsecurity.com.au/support/fir… Copy the entire folder to USB flash drive Connect USB to NVR and watch video demonstrating how to perform the upgrade.

How to playback and export footage from surveillance client onto a MAC

How to playback and export footage from surveillance client onto a MAC To download Surveillance client and Device Config Tool (MAC) – https://www.dropbox.com/s/49enfbklip4… To download VLC for MAC – https://www.videolan.org/vlc/download… For more information visit https://ivsecurity.com.au/

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SEO Meta Description: Discover the comprehensive Axis Camera Detailed Setup and User Guide to enhance your surveillance system. Follow our step-by-step instructions for seamless installation and optimal usage.

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Table of Contents

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Introduction to Axis Cameras

Axis Communications is a leading manufacturer in the network camera industry, known for its innovative and high-quality surveillance solutions. Axis cameras are widely used in various applications, including commercial security, public safety, and private surveillance. Their advanced technology, reliability, and versatility make them a popular choice for both professional and personal use.

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Choosing the Right Axis Camera

Selecting the appropriate Axis camera for your needs involves considering several factors:

Popular Axis Camera Models:

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Unboxing Your Axis Camera

When you receive your Axis camera, carefully unbox it and ensure all components are present. Typically, the package includes:

Check for any physical damage and verify that all parts are included as per the manufacturer’s list.

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Preparing for Installation

Before starting the installation, gather the necessary tools and plan the setup:

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Physical Installation of Axis Camera

Follow these steps to mount your Axis camera:

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Network Configuration

Configuring the network settings is crucial for accessing and controlling your Axis camera:

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Accessing the Camera Interface

To access the Axis camera interface:

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Firmware Update

Keeping your camera’s firmware up to date ensures optimal performance and security:

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Basic Camera Settings

Adjust the fundamental settings to optimize camera performance:

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Advanced Camera Settings

Explore the advanced settings to enhance your surveillance capabilities:

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Setting Up Remote Access

Remote access allows you to monitor your camera from anywhere:

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Integration with Other Systems

Axis cameras can be integrated with various systems for enhanced functionality:

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User Management

Manage user access and permissions to ensure secure operation:

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Recording and Storage Options

Choose the best storage solution for your recordings:

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Monitoring and Playback

Efficiently monitor live feeds and playback recorded footage:

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Troubleshooting Common Issues

Address common problems to ensure continuous surveillance:

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Security Best Practices

Implement security measures to protect your camera system:

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Maintenance and Care

Regular maintenance ensures the longevity of your camera:

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Frequently Asked Questions

How do I reset my Axis camera to factory settings?

What is PoE and how does it work with Axis cameras?

Can I use third-party software with Axis cameras?

How do I access my Axis camera remotely?

What should I do if my camera’s image quality is poor?

Are Axis cameras suitable for outdoor use?

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Conclusion

Axis cameras provide robust and versatile surveillance solutions for various applications. By following this detailed setup and user guide, you can ensure seamless installation, optimal performance, and enhanced security for your premises. Remember to regularly update your camera’s firmware and follow best practices for maintenance and security to get the most out of your Axis camera system.

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Herospeed Firmware Software Download

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NVR

The Network Video Recoder support network video access,and it has adopted a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),embedded system technology,storage technology, network technology and intelligent technologies.It can work independently as NVR,or as a powerful security networking system.

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NOVATEK IP Camera

The NT IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom.

NOVATEK IP Camera

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Rockchip IP Camera

The RK IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom, intelligent analysis , PTZ,HDR, lens control, alarm input and output, buffer storage and network transmission and other functions.

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Rockchip IP Camera

Fullhan IP Camera

The Fullhan High-definition network camera has adopted embedded system and a number of advanced IT technologies,which integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control, alarm input and output, buffer storage and network transmission and other functions.

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Fullhan IP Camera

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GK IP Camera

GK IP Camera uses an embedded system and a number of advanced IT technologies, such as audio and video encoding and decoding technologies (h.264, h.265, h.265+, H264+), integrated encoding and compression, supporting audio noise reduction, and response cancellation, Support humanoid detection, support full Netcom function, can realize plug-and-play access to the back-end.

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GK IP Camera

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XVR

The Embedded Hybrid Digital Video Recorder is compatible with HDTVI,AHD and other coaxial HD specification,which can be accessed to any HDTVI,CVI,AHD,analog and network signal.It can disable numbers of analog channels and convert them to IP channels,which have both functions of DVR and NVR.

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XVR

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PC Client

VMS is an application platform software that can be used with embedded network monitoring equipment.It supports monitoring equipment by Onvif network protocol, integrated preview, video, playback, backup, PTZ control, alarm management and other functions,to provide flexible and diverse deployment programs, can be widely used in finance, public security, military, transportation, education and other fields of security projects.

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PC Client

Wifi kits

The wifi nvr kits developed from 100W to 400W HD quality,and adopted audio/video codec technology,embedded system technology,storage technology,network technology,etc.It matches to wireless wifi,WIFI connection supports 2.4G and 5.8G band,plug and play.It is suitable for various scenes,which can connect several cameras to realize omnidirectional  non-dead angle monitoring

Wifi kits

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SigmaStar IP Camera

The SigmaStar IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control

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SigmaStar IP Camera

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Hisilicon IP Camera

The Hisilicon High-definition network camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control, alarm input and output, buffer storage and network transmission and other functions.

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Hisilicon IP Camera

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Ambarella IP Camera

The AmbarellaHigh-definition network camera has adopted embedded system and a number of advanced IT technologies,which integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control, alarm input and output, buffer storage and network transmission and other functions.

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Ambarella IP Camera

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Tools

The Search Tool is a tool for searching online devices.The software can search the local area network with all the online devices,and can display the device relevant information.The Search Tool can also be used to modify the device’s network parameters individually or in batch,upgrade device individually,and modify the device password in batch.

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Tools

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Manual

The manual provides documents such as the Quick Start Guide for electronic files, User Manuals, and Installation Guide for each product, making it easy to understand each product in a simple or comprehensive way!

Manual