DVRCMS.Com

Wyze Solar Cam Pan Troubleshooting FAQ

admin — Tue, 09 Jun 2026 07:50:45 +0000

Wyze Solar Cam Pan, Wyze has been cranking out budget security cameras cameras at a steady pace, filling every niche from doorbells to floodlights. The Solar Cam Pan is the company’s first real swing at solar power, though, and it connects solidly. You get 2K video resolution, color night vision, a motion-activated spotlight, and AI person tracking without a subscription for much less than $100.

Wyze Solar Cam Pan Setup Guide

Before you begin setup:

1.Download the Wyze app on your smartphone or tablet.

2.Connect your device to a 2.4 GHz Wi-Fi network, and enable BluetoothⓇ.

3.Unpack your Wyze Solar Cam Pan box, removing all plastic and packing materials.

• Be sure to remove the plastic film from the lens.

4.Plug the camera into power using the provided Type-C cable, and a 5V/2A adapter (not included).

• You must fully charge Wyze Solar Cam Pan before setup and installation.

• The camera’s status light will turn solid red while charging, and solid blue when charging is complete.

To set up your Wyze Solar Cam Pan:

1.In the Wyze app, tap Home, then tap + plus sign on the top right.

2.On the Add menu, tap Device.

3.Tap Cameras > Pan and Tilt Camera > Wyze Solar Cam Pan.

4.Ensure that your camera is fully charged. Tap Begin Setup.

• The camera’s status light will be solid red when charging, and solid blue when fully charged.

5.Single-press SETUP on top of the camera. The camera will say “ready to connect.” In the app, check the box next to It said, Ready to connect”.

6.Tap Next.

7.If BluetoothⓇ hasn’t been enabled, you will be prompted to allow BluetoothⓇ and location access. Tap Next.

• If BluetoothⓇ and location access has already been enabled, it will skip to the next step.

8.The app will automatically begin searching for and pairing with your Wyze Solar Cam Pan.

• If you have multiple Wyze Solar Cam Pans, select the correct camera by tapping the MAC address that matches the address on the top of the camera.

9.Select your 2.4 GHz Wi-Fi network and enter your network password. Tap Next.

• Tap the icon in the password field to display the password to ensure it was entered correctly.

10.Your device will continue pairing. Once paired, tap Next.

11.Once connected, the app will show an installation guide with placement tips.
Check out: Wyze Solar Cam Pan Installation Guide

1.If you want to use the installation guide now, tap Next.

2.If not, tap Skip.

1.Now it’s time to set up your Home Waypoint, your cam’s default view. Tap Continue.

• The Home Waypoint is required for this initial setup.

• Once your camera connects to the live stream, the camera will automatically calibrate for accurate positioning.

1.Use the arrows in the app to pan/tilt your camera until you reach your desired Home position. Tap Set and then tap Next.

• Camera mounted upside down? Tap Rotate 180° to flip the live stream.

2.Name your camera using the text field, or by choosing a suggestion. Tap Next.

3.You may be prompted to try a Wyze security plan, if you’re not already a subscriber. Tap Continue.

4.Set up some automations on the Things to Try page, or tap Skip then Done.

5.Enjoy your new Wyze device!

Wyze Solar Cam Pan Installation Guide

While following the Wyze Solar Cam Pan Setup Guide, you’ll be prompted to install your camera. Follow along with this video and article to install your Wyze Solar Cam Pan.

What’s in the box?

• Wyze Solar Cam Pan x1

• Solar Panel x1

• Camera Mounting Bracket x1

• Camera Mounting Kit x1

• USB-C to USB-A Charging Cable x1

• Camera Mounting Drilling Guide x1

• Solar Panel Mounting Bracket x1

• Solar Panel Mounting Kit x1

• Quick Start Guide x1

Note: A 5V/2A power adapter is required to charge Wyze Solar Cam Pan using an outlet.

1.Follow along in the Wyze Solar Cam Pan Setup Guide. Once successfully paired, tap Next.

2.Ensure you have the required tools. Tap Next.

• You will need a ladder and a Philips-head screwdriver.

3.Review the series of installation tips, tapping Next on each.

1.Avoid pointing the camera at trees and busy roads.

2.Position your camera for better motion detection.

3.Mount the camera 7-10 feet up, angled 30° down.

1.Check your Wi-Fi Strength. Tap Next.

2.If you have a strong connection, tap Next.

3.Choose how you’d like to install your Wyze Solar Cam Pan and solar panel.

1.Tap Install Together to attach the solar panel to the camera before mounting.

2.Tap Install Separately to mount the solar panel and camera separately.

4.Once installation is complete, follow the in-app instructions to complete setup.

5.You’re all set! Tap Done.

My Wyze Solar Cam Pan’s battery is draining quickly.

Problem

The battery on your Wyze Solar Cam Pan is draining more quickly than expected.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Check and clean the solar panel.

• Clean the solar panel with a soft, damp cloth.

• Check the solar panel’s cable for any kinks or damage, such as cuts, corrosion, or moisture in connection points.

1.Verify that the solar panel’s cable is inserted correctly and securely into the camera.

2.Ensure the solar panel is mounted in a position where it is able to receive at least 1 hour of direct sunlight per day. Adjust the placement, orientation, and angle of the solar panel, if needed.

• For users in the northern hemisphere, we recommend placing the solar panel facing south, with a tilt angle of 30° for optimal performance.

• For users in the southern hemisphere, we recommend placing the solar panel facing north, with a tilt angle of 30° for optimal performance.

• Ensure the solar panel is free from obstacles such as overhangs or shade that could block direct sunlight.

3.During a sunny midday, check if the app is registering the solar panel’s charge.

1.Navigate to the camera’s live stream.

2.Check the battery icon.

• If charging using the solar panel, there should be both a lightning bolt and a sun icon.

1.Adjust the position of the camera.

• We recommend mounting the camera 7-10 feet above the ground, with a downward tilt of 25-30° for optimal performance.

• Avoid pointing the camera at areas that may trigger unnecessary detections, such as waving trees or bushes, busy roads, dryer vents, range hood vents, or AC condensers.

1.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

1.Lower the live stream’s resolution.

• Higher resolutions require more bandwidth and are more likely to cause slower connectivity or drain the battery more quickly.

1.Enable Power Saving Mode.

1.In the camera’s settings, select Power Manager > Power Saving Mode.

2.Note: When enabled, tap the Play button in the live stream to begin viewing it.

1.Review the camera’s charging performance over a few days.

1.In the camera’s settings, select Power Manager.

2.Under Solar Energy Charging, verify that the solar panel is charging for at least 1 hour per day.

3.Review the number of Detected Events.

• Divide the Detected Events by the Working Days to get the average number of detections per day.

• If the average exceeds 200 events per day, adjust the camera’s position and recording settings.

2.Check that the camera is set to record correctly.

1.If possible, disable Event Recording for a day to see if that impacts the camera’s charge. If unable to do so, proceed to the next step.

2.Navigate to the camera’s settings > Event Recording.

3.Enable Motion.

1.For users without a Wyze Service, select All Events.

2.For users with a Wyze Service, select Smart Detection Events.

1.Next to Recording Preferences, tap Customize.

• For users without a Wyze Service, locate Other Motion, and ensure that the boxes are checked for both the Tag and Notify columns.

• For users with a Wyze Service, only select the specific types of AI motion that you would like to trigger the camera in order to eliminate unnecessary videos.

1.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Create a Detection Zone to exclude any areas that may be creating unnecessary detections, such as waving trees or bushes.

3.Under Detection Range, adjust the slider to Near to minimize the distance at which motion will trigger the camera.

4.Under Motion Sensitivity, adjust the slider to Low so that the camera will only detect larger movements.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

3.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Additional Notes:

• There are multiple factors that can impact how quickly the battery drains, including:

• Keeping the live stream open for extended periods of time.

• This also includes viewing the Events list underneath the camera’s live stream while live stream is active.

• Recording a high number of Events.

• Recording very long Events.

• Local recording to a microSD card.

My Wyze Solar Cam Pan is not charging using the solar panel.

Problem

Your Wyze Solar Cam Pan does not charge using the solar panel, even on sunny days.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Try charging Wyze Solar Cam Pan using the included USB-C power cable and a 5V2A power adapter (not included).

• If there is no status light or charging indicator light, refer to My Wyze Solar Cam Pan will not turn on.

1.Check and clean the solar panel.

1.Clean the solar panel with a soft, damp cloth.

2.Check the solar panel’s cable for any kinks or damage, such as cuts, corrosion, or moisture in connection points.

1.Verify that the solar panel’s cable is inserted correctly and securely into the camera.

2.Ensure the solar panel is mounted in a position where it is able to receive at least 1 hour of direct sunlight per day. Adjust the placement, orientation, and angle of the solar panel, if needed.

• For users in the northern hemisphere, we recommend placing the solar panel facing south, with a tilt angle of 30° for optimal performance.

• For users in the southern hemisphere, we recommend placing the solar panel facing north, with a tilt angle of 30° for optimal performance.

• Ensure the solar panel is free from obstacles such as overhangs or shade that could block direct sunlight.

1.During a sunny midday, check if the app is registering the solar panel’s charge.

1.Navigate to the camera’s live stream.

2.Check the battery icon.

• If charging using the solar panel, there should be both a lightning bolt and a sun icon.

1.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

2.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Note: When the temperature drops below 32°F (0°C), the battery will automatically pause charging to protect the battery.

My Wyze Solar Cam Pan is not tracking people.

Problem

When you use the Track Person feature on your Wyze Solar Cam Pan, the camera is not tracking people at all, or it is inconsistent.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Calibrate the camera.

1.In the camera’s settings, tap Pan Controls.

2.Next to Calibrate Position, tap Calibrate.

3.Wait for the calibration to complete before exiting that screen.

4.Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.

4.Ensure Track Person is turned on.

1.Under the camera’s live stream, swipe left/right on the toolbar to find Track Person.

2.Tap to turn it off/on.

• The icon will be green when turned on.

5.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Tap Detection Zone and toggle it off while testing.

3.Under Detection Range, adjust the slider to Far.

4.Under Motion Sensitivity, adjust the slider to High.

6.Check if there are any shared users adjusting the camera.

1.Navigate to the camera’s settings > Sharing.

2.Temporarily remove shared users, if needed.

7.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan’s Waypoints are not accurate.

Problem

Your Wyze Solar Cam Pan is not adhering to the Waypoints that you set in the Wyze app, or when pressing the Home Waypoint or other Waypoints, the camera angle does not match the views in the thumbnails.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

4.Disable Track Person.

1.Under the camera live stream, swipe left/right on the toolbar to find Track Person.

2.Tap to turn it on/off.

• The icon will be grey when turned off.

5.Calibrate the camera.

1.In the camera’s settings, tap Pan Controls.

2.Next to Calibrate Position, tap Calibrate.

3.Wait for the calibration to complete before exiting that screen.

4.Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.

6.Adjust the Waypoints.

1.Under the camera’s live stream, swipe left/right on the toolbar to find Waypoints.

2.Tap Waypoints to view the existing Waypoints.

3.Remove any existing Waypoints, and add them back one at a time, testing between each one.

7.Check if there are any shared users adjusting the camera.

1.Navigate to the camera’s settings > Sharing.

2.Temporarily remove shared users, if needed.

8.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

9.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Wyze Solar Cam Pan MicroSD Card Troubleshooting

Problem

You cannot view microSD card recordings, cannot record to the microSD card, or your Wyze Solar Cam Pan cannot detect the microSD card.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Verify that the microSD card is compatible with the camera.

• Wyze Solar Cam Pan is compatible with microSD cards up to 32 GB in FAT32 format, and microSD cards up to 512 GB in exFAT format.

1.Verify that the microSD card is properly inserted into the device

1.Remove the microSD card and then reinsert it into the camera.

2.Properly re-seal the silicon cover of the microSD card slot.

1.Check that the selected playback time is correct.

1.In the Wyze app, navigate to the camera’s live stream > SD Card.

2.In the timeline, scroll left and right to the desired footage date/time.

2.Ensure that the MicroSD Card settings are correct.

1.Navigate to the camera’s settings > MicroSD Card.

2.Enable Record to MicroSD Card and select Record Events Only.

• Please note that Record Continuously requires Wyze Solar Cam Pan to be plugged into a 5V/2A power adapter.

3.Format the microSD card.

• To format the microSD card through the Wyze app:

1.Navigate to the MicroSD Card settings.

2.Next to Camera MicroSD Card, tap Format > Format.

• To format the microSD card through a computer, refer to How to Format your microSD card.

1.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

1.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Wyze Solar Cam Pan Connectivity Troubleshooting

Problem

Your Wyze Solar Cam Pan shows offline in the Wyze app, loads slowly, or disconnects frequently.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Confirm whether the status light is on.

1.If not, refer to My Wyze Solar Cam Pan will not turn on.

4.Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.

1.Make sure that it is set to Always or While Using the App.

2.For iOS users, make sure that Precise Location is turned on.

5.Confirm that the Wi-Fi network that the camera is connected to is functioning normally.

• Wyze Solar Cam Pan is only compatible with 2.4 GHz Wi-Fi networks.

1.Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.

2.Force close and reopen the Wyze app.

3.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

1.Adjust the live stream resolution to a lower resolution.

• Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

1.Reboot the Wi-Fi router.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

1.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Wyze Solar Cam Pan Setup Troubleshooting

Problem

Your Wyze Solar Cam Pan is unable to be set up.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.Check that the camera’s status light is flashing red and that there is a “ready to connect” voice prompt after pressing the setup button.

• The status light for Wyze Solar Cam Pan is on the front of the camera.

• If the camera does not show a status light or there is no voice prompt, refer to My Wyze Solar Cam Pan will not turn on .

1.Ensure that Bluetooth® is enabled for the Wyze app in your phone/tablet settings.

1.Toggle Bluetooth® off/on.

1.Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.

1.Make sure that it is set to Always or While Using the App.

2.For iOS users, make sure that Precise Location is turned on.

2.If possible, temporarily disable any VPNs on the mobile device or Wi-Fi router.

3.Ensure that the phone/tablet is connected to the same Wi-Fi network that is being entered at the Select your network step, that the SSID (Wi-Fi name) is being entered correctly, and that the network is functioning normally.

• Wyze Solar Cam Pan is only compatible with 2.4 GHz Wi-Fi networks.

• The SSID is case-sensitive, and there should be no space before or after the SSID.

• The SSID should automatically populate if the phone/tablet is connected to Wi-Fi. If it does not auto-populate, it can indicate that the phone/tablet that is being used for setup is not connected to Wi-Fi.

1.Check that the Wi-Fi password is entered correctly.

1.Tap on the eye icon to view the password entered.

1.Make sure the camera and phone/tablet are close to the router (within 6-10 feet) during the setup process.

2.Forget the Wi-Fi network and rejoin the network on the phone/tablet, then try setting up the camera again.

3.Reboot the Wi-Fi router.

4.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan has poor audio quality.

Problem

You hear poor audio quality when speaking through Wyze Solar Cam Pan, or in recorded Events; Wyze Solar Cam Pan has low/distorted audio.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure there is nothing impairing the camera’s microphone or speaker.

• Remove any plastic film/cover from the microphone or speaker.

• Gently blow on or wipe the microphone or speaker with a soft cloth to remove any dust or debris.

1.Verify that audio is enabled in the camera’s live stream.

1.Navigate to the camera’s live stream.

2.Tap the live stream, then tap the speaker icon to enable sound.

1.Ensure Record Sound is enabled.

1.In the Wyze app, go to the camera’s settings > Advanced Settings.

2.Toggle on Record Sound.

2.When viewing recordings, ensure the video sound is not muted.

3.If experiencing poor audio quality while using the 2-way audio feature:

1.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

2.Lower the live stream’s resolution.

4.Force close and reopen the Wyze app.

5.Increase the volume on the phone/tablet.

6.Test the audio on a different phone/tablet, if possible.

7.If there is a microSD card inserted into the camera, check the recordings on a computer, if possible, to verify if the audio in the microSD card recordings has the same issue.

8.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

9.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan has poor image quality.

Problem

Your Wyze Solar Cam Pan is displaying a distorted or tinted image in the live stream or recorded Events.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure there is nothing impairing the camera’s lens.

• Remove any plastic film or cover from the lens.

• Gently wipe the lens with a soft cloth to remove any dust or debris.

• If there is third-party cover on the device, please remove it.

• Ensure this camera is not positioned behind a window, which will negatively impact device performance.

1.Verify that there are no additional light sources next to or pointing toward the camera lens that may cause interference.

• If the camera lens is in the direct path of the sun, it is possible that a lens flare appears in the image.

• We recommend adjusting the position of the camera angle or setting a Home Waypoint that is not in the direct path of the sunlight, but this is an expected phenomenon in standard cameras.

• If the camera is not facing the sun directly, make sure the camera’s spotlight isn’t reflecting off nearby surfaces.

• We recommend adjusting the height/angle of the camera so the reflection is minimized.

• Optional: At your own discretion, you can use anti-reflective tape on surfaces that would reflect the spotlight back at the camera.

2.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

1.Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.

2.Adjust the live stream resolution to a lower resolution.

• Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

1.Cycle through Night Vision Mode.

1.Navigate to the camera’s settings > Advanced Settings.

2.Cycle through On, Off, and Auto.

3.Note: We recommend setting it to Auto.

1.Reboot the Wi-Fi router.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

3.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan’s firmware is not updating.

Problem

When you try to update the firmware for your Wyze Solar Cam Pan, it fails.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

3.Force-close the app and wait 30 minutes before checking whether the update was successful.

4.If there is a microSD card inserted into the camera, remove it and attempt the firmware update again.

5.Move the camera and device with the Wyze app closer to the router during the update.

6.Reboot the Wi-Fi router and then attempt the update again.

7.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new

My Wyze Solar Cam Pan will not turn on.

Problem

Your Wyze Solar Cam Pan’s status light is not lighting up, or the device is not powering on / charging when using the included power cable.

Troubleshooting

1.Plug Wyze Solar Cam Pan into a standard outlet to charge, making sure that the camera is powered using the power cable that came with the camera.

2.Verify that the power cable is plugged into a 5V2A power adapter (not included).

• Using lower-rated power adapters will negatively impact the charging performance.

3.Ensure the power cable is inserted correctly and securely into the camera and adapter.

4.Check the charging indicator light.

• The charging indicator is located on the back of the camera.

• The charging indicator will be solid red while charging.

• The charging indicator will be solid blue when fully charged.

• Note: A full charge from 0-100% may take up to 4-6 hours.

5.Press and hold the setup button on the camera until you hear “ready to connect”.

6.Try plugging the camera into a different power outlet.

7.Try a different power cable or 5V2A power adapter to determine if the cable or adapter is defective.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Note: Wyze Solar Cam Pan requires a 5V2A power adapter (not included) when charging using the included power cable.

My Wyze Solar Cam Pan is missing or not recording Events.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Wyze Solar Cam Pan is not recording any motion-triggered events, is missing events, or is not sending me any notifications.

Note: An active subscription to a Wyze Service is required to receive cloud Event videos.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.

1.Make sure that it is set to Always or While Using the App.

2.For iOS users, make sure that Precise Location is turned on.

4.Ensure the camera is set to record correctly.

1.In the Wyze app, navigate to the camera’s settings > Event Recording.

2.Enable Motion, then select All Events.

3.Next to Recording Preferences, tap Customize.

4.Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.

5.Attempt to trigger the camera by creating movement in front of the device.

6.Note: For Wyze Services users, once recordings for Other Motion are being generated, you can select the desired AI recordings by checking the other options in the Tag and Notify columns.

5.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Tap Detection Zone and toggle it off while testing.

3.Under Detection Range, adjust the slider to Far.

4.Under Motion Sensitivity, adjust the slider to High.

6.Check that Notifications are set correctly.

1.For the camera:

1.Navigate to the camera’s settings > Notifications.

2.Enable Notifications.

3.Note: Tap Manage to be taken back to the screen to customize the Notify column for your recordings.

2.For the Wyze app:

1.Navigate to the Home tab of the Wyze app.

2.Tap Account > Notifications > Push Notifications.

3.Toggle on Push Notifications.

3.For the mobile device:

1.Navigate to the device’s settings.

2.Enable notifications for the Wyze app.

7.Verify that there are no Automations set up that could be causing interference.

1.Navigate to the Home tab of the Wyze app, tap Automations.

2.Note: We recommend deleting any Automations and then adding them back one by one while testing.

8.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

9.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan is not detecting pets.

Problem

Your Wyze Solar Cam Pan is not detecting pets at all, or it is inconsistent.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Check that the camera is set to record correctly.

1.Navigate to the camera’s settings > Event Recording.

2.Enable Motion, then select All Events.

3.Next to Recording Preferences, tap Customize.

4.Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.

5.Attempt to have the pet trigger the camera.

6.Note: For Wyze Services users, once recordings for Other Motion are being generated, you can select the desired AI recording by checking the other options in the Tag and Notify columns.

4.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Tap Detection Zone and toggle it off while testing.

3.Under Detection Range, adjust the slider to Far.

4.Under Motion Sensitivity, adjust the slider to High.

5.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

6.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Note: Wyze Solar Cam Pan uses PIR to detect motion using heat. Due to the nature of PIR technology, the placement of the camera, and the small size of most pets, pet detection is not guaranteed.

My Wyze Solar Cam Pan has a laggy live stream.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Your Wyze Solar Cam Pan has a choppy or laggy live stream.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

4.Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.

5.Force close and reopen the Wyze app.

6.Adjust the live stream resolution to a lower resolution.

• Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

1.Adjust the camera’s speed.

1.In the camera’s settings, select Pan Controls.

2.Under Manual Pan-Tilt Speed, adjust the slider to Low.

3.Note: Faster rotation speeds may cause video lag when the Wi-Fi signal is not optimal.

1.Reboot the Wi-Fi router.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

3.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan is drifting.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Your Wyze Solar Cam Pan drifts away from the Home Waypoint position, without you updating or controlling it.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Disable Track Person.

1.Under the camera live stream, swipe left/right on the toolbar to find Track Person.

2.Tap to turn it on/off.

• The icon will be grey when turned off.

4.Calibrate the camera.

1.In the camera’s settings, tap Pan Controls.

2.Next to Calibrate Position, tap Calibrate.

3.Wait for the calibration to complete before exiting that screen.

4.Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.

5.Adjust the Waypoints.

1.Under the camera’s live stream, swipe left/right on the toolbar to find Waypoints.

2.Tap Waypoints to view the existing Waypoints.

3.Remove any existing Waypoints, and add them back one at a time, testing between each one.

6.Check if there are any shared users adjusting the camera.

1.Navigate to the camera’s settings > Sharing.

2.Temporarily remove shared users, if needed.

7.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

How do I factory reset my Wyze Solar Cam Pan?

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

To factory reset Wyze Solar Cam Pan:

1.Remove any microSD card that is inserted into the camera.

2.With the camera powered on, press and hold the setup button on the top of the camera for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Onwote NVR Cameras Devices FAQ

admin — Mon, 30 Mar 2026 17:09:03 +0000

Onwote NVR Cameras Devices FAQ, Welcome to ONWOTE, a leader in commercial security industry. Founded in 2009, ONWOTE is committed to providing highest-definition smart total security solutions for industrial, commercial and home users, focusing on commercial grade construction quality, reliability and artificial intelligent operation. We will always stand behind our products, “Value every customer” is our motto.

Remote Viewing video on Mobile App GuardViewer

1.1. Download “Guard Viewer” on your mobile phone from Apple App Store or Google play.

1.2. Go back to the NVR monitor. Right click, choose Menu–> System–>Network–> P2P.

2.3. Turn on in Enable P2P and Add Without Signup.

Guard Viewer

1.2. Go back to the NVR monitor. Right click, choose Menu–> System–>Network–> P2P.

2.3. Turn on in Enable P2P and Add Without Signup.

4.4. Open Guard Viewer and click Sign up to register an account.

5.5. Type in your E-mail address and click Verify.

6.6. Type in the verify code received in your email and click Next.

1.7. Set a password for your account and check in I have read and agree to<>. Click Sign Up to register account.

1.8. Click on the top left and choose Devices

9. Click +Add and Scan to scan the QR code on the NVR monitor (Right click on NVR monitor and choose Menu–> Network–> Basic–> P2P to get the QR code).

10. Type in a name for your device and click Start Live View on the bottom to view live video.

11. Select one camera and click to enable audio.

11. Select one channel and rotate the phone to horizontal orientation to view video in full screen (Turn off the portrait orientation lock of your phone.)

13. Click Playback on the bottom of the page to playback video.

2.What is the Default Password of the ONWOTE System?

3.The default password for your ONWOTE camera system is 123456 or 1234@abcd. If neither can work, please contact us at support@onwote.com to reset password.

How to Playback

1.1.Move your mouse to the bottom left of the NVR monitor, then click the home button, choose Playback.

2.2.Select cameras and date, change HD to SD (lower right corner) to view more cameras simultaneously.

4.3. Click the to playback.

Remote Viewing video on Mobile App Elink Defence

1. Download “Elink Defense” on your mobile phone from Apple App Store or Google play

2. Find the device QR code on thebottom of the NVR. If you cannot find the QR code on the NVR, please right click your mouse on the NVR monitor, choose Menu–>System–>Network–>P2P to get theQRcode.

3. Open Elink, Tap on Log in/Sign up, tap Sign Up to register an account.
4. Tap on Sign up on the bottom.

5. Select Region, enter your email address, check in I have read and agree to <> and <> .Tap on Send Code.

6. Select the icons in order to get a security code.
Tips: when checking notification code, please check both inbox and spam/trash folder.

7. Enter the security code, set a password click on Sign up.

8.Tap on Add Device. Scan the device QR code (Refer to step 2 to get the QR code).

9. Tap on OK, choose Cable Connection.

10. Set a name for the security camera system. Tap on OK.

11. Tap on the camera to view video. Tap on on the right side to view more cameras at the same time.

12. Tap on the video image, click on to check audio. If your camera supports 2 way audio, please tap on the bottom to start 2 way audio.
13. Click Playback to check recordings.
14. Rotate the phone to horizontal orientation or tap to view video in full screen.

System stuck on onwote logo

Please use a FAT32 format USB thumb drive(please right click on the USB drive, choose Properties to check the format), no more than 32GB to upgrade the NVR to fix this issue.

1. Please create a folder in the USB drive, name the folder as recover.

2. Please download the firmware Program.bin here and copy it to the recover folder you create in the USB drive:

https://drive.google.com/file/d/1Mu5Chlj3pIzk-am2RmFAyl51ixSnhswA/view?usp=drive_link

The folder must be “recover” and the firmware must be “Program.bin”. Please don’t change them.

3. Insert the USB disk into the USB port of the NVR. Power off the NVR and power on it again. NVR will upgrade itself automatically. Please don’t cut off power while upgrading

4. The upgrading may last for a few minutes, you will hear beep from the NVR once the upgrading is finished. Please unplug the USB disk, power off the NVR and power on it. The NVR will back to normal.

View video on PC client software GuardStation 3

Please download the PC client software at:www.onwote.com
Support–> Download Center–> Software–> NVR3O….Series
Download the PC client software on Windows PC or MAC,install Guard Station.
Tips: If your MAC doesn’t allow to install the software, go to System Preference,
choose Security& Privacy, click Open Anyway to allow your MAC to install the
software.
a. Launch Guard Station and create an Administrator. Enter a password and click on
Next. Set security questions and click on OK.

b. Login with the user you created. Go to Control Panel, click Device Management to add device.

c. Click Cloud Device and Register to register a cloud account (If you’ve already registered an account on your mobile app-Elink Defense or GuardViewer, login with that account directly).

d.Type in a username, select region, enter your email address,verification code and
set a password,click Register to sign up an account.

e. Click +Add to add device.

f. Input the Register Code and click on Add. Then set a name for your device and click on OK.
(How to get Register code?-Right click on the NVR monitor,choose Menu–>Network–>Basic–>P2P to get the register code)

g. Go back to your PC client software- Guard Station, login with the account you registered.

h. Go to Live View and double click the device to view live video.

For audio cameras, move mouse to the channel to show up menu, click toplayaudio.

How to troubleshoot if some of the cameras stopped working

1. Check the indicator light on the PoE port which connected with this camera.

2. If you can see blinking green light on the port. Please reboot your NVR to have a try. If rebooting cannot fix the issue, please contact us at support@onwote.com.

3. If you cannot see indicator light on poe port, please change a poe port and a cable to test the camera. if it still cannot work, the camera is defective.

How to troubleshoot if the camera cannot work stably–keep going offline and online

1. Check the pins inside the connetor on camera tail.

2. If the pins were damaged or oxidised, please clean the pins to have a try. If it still cannot work, the camera is defetive.

This issue was caused by waterproof lid, please follow the picture below to re-install the waterproof lids of all your cameras to prevent more cameras from being damaged by water.

3. If the pins are good, but still cannot work stably. Please contact tech support at support@onwote.com to check the firmware.

Onwote NVR Cameras Devices FAQ

Why cannot playback multiple channels video at the same time

1. Right cliclk your mouse on the monitor choose Playback.

2. Click HD on the bottom right conner, change it SD.

3. Clcik Max. Cams on top left or select the cameras you need to play video.

Why my system cannot record video

1. Go to NVR Menu–Storage–Hard Disk to check your hard drive status.

2. If hard drive status is Normal, Property is Read / Write. It means hard drive is working. Please go to Menu–Storage–Recording to check your record settings.

3. if hard drive starus is Abnormal. Please check in hard drive, click Format to format it again. If formatting cannot fix the issue. Hard drive is defective.

4. If there is no hard drive information on this page. Please double check whether your NVR has a pre-installed hard drive. If there is a hard drive inside NVR, please

unscrew top cover of your Nvr, unplug hard drive from NVR and plug back again to have a try. If still no luck, the hard drive is defective.

Some of the cameras don’t display on NVR monitor

If your cameras are working properly and you can get video on phone/computer, but cannot get video on your monitor, please go to NVR Menu–System–Preview to

check your camera view.

Make sure all the cameras are added in the windows.

Get “Device has been registered ” error while adding device on GuardViewer

One device can only be added in one account. If the device was added in other account before, you will get error”Device has been registered”.

Go to NVR Menu–Network–Basic–P2P, click Unbind current account or Delete on the botton of the page to unbind the old account. Then add device on your phone again.

https://youtu.be/XXhdVYqZN4o?si=s07UPCc-ubgHQzhI

How to play the video downloaded from NVR

Download VLC player and play video using VLC player: https://www.videolan.org/vlc/index.en_GB.html

How to resolve the issue of the camera(YM series cameras) not switching to daytime mode？

1. Right click your mouse on NVR monitor, choose Menu—Network—TCP/IP to get the IP address of your system.

2. Please login this IP address using browser on computer/laptop.

Username: admin Password: the password you set for the security system

3. Choose Setup—Camera, click Access behind the cameras

4. You will be forwarded to the camera login page.

Username: admin Password: 123456

5. Choose Configuration—Camera—Image. Please change the Light Off Sensitivity higher, then click Save to save changes. The higher you change, the earlier your camera will change to day mode.

How to fix the issue of NVR (Network Video Recorder) keeps rebooting?

1. Unplug the Ethernet cable from your router, power on your NVR to check whether it can work when it disconnected with the router.

2. If NVR can work after you disconnected the Ethernet cable from NVR, please right click your mouse on the monitor, choose Menu–Maintenance–System info.

Email support@onwote.com your NVR firmware version so we can help you upgrade NVR to fix this issue.

3. If step 1 doesn’t fix the issue. Please uncrew the top cover of your NVR, unplug the 2 cables from hard drive to check whether your NVR can work without hard drive.

If NVR can work without hard drive, please replace your hard drive. If NVR still cannot work, your NVR is defective.

Why I can only view video on phone with my local wifi?

1. Run GuardViewer or Elink on the mobile, delete the device you added.

2. Right click your NVR mouse, choose Menu–System–Network–P2P to get the NVR QR code.

4. Go back to GuardViewer or Elink,follow the guide below to resgiter account and add device by scanning NVR QR code.

GuardViewer: https://youtu.be/JlJK7AZ75SE

Elink: https://youtu.be/CWe-2XKafHY

5. Try to view video remotely again.

How to do if my camera system doesn’t support Chrome or Edge

Only lastest version NVR can support Chrome and Edge. Please go to NVR Menu–Maintenance–System info to get your NVR firmware version.

Email your NVR firmware version to support@onwote.com to get latest version firmware.

How to reset PoE camera on browser

1. Right click your mouse on NVR monitor, choose Menu—System–Network to get the IP address of your system.

2. Please login this IP address using browser on computer/laptop.

Username: admin Password: the password you set for the security system

3. Choose Setup—Camera, click Advanced on the top.

4. Click Default on the right side of the camera to reset camera.

How to use your 8CH/16CH PoE system with PoE switch

1. Connect the PoE switches one by one, then connect one of the PoE switche and the NVR with the same router or network switch.

2. Change the cameras IP to the same segment with your router.

Right clcik your NVR mouse, choose Menu, click Camera on the left,. Slide download to the bottom, NVR will show you all the camera connected on the poe switch.

Click on the right side of the camera to change the camera ip address, click Apply to save the changes.

e.g.: If the gateway of your router is 192.168.1.1, please change the camera’s IP to 192.168.1.X(X can be numbers from 50-100, but each camera has a different numbers).

3. Add cameras on NVR

1.Select a free channel and click on on the right side

3.Change the Add mode to IP address, click on the camera IP in the upper box, click OK to add camera to the selected channel.

5.
How to install hard drive

6.Step1: Turn off the NVR, unscrew it and remove the cover.

7.Step2: Plug the SATA and data cables into the corresponding ports on HDD.

8.Step3: Place the HDD. (mind the cables and don’t twine)

9.Step4: Hold the hard drive and turn the NVR over, position the screw holes on the HDD to the holes on NVR, screw and fix the HDD.

10.Step5: Right click the mouse on your monitor, go to【Menu】–>【Storage】–>【Hard Disk】,check in the hard drives and click【Format】to format the hard drive

BlackVue App Ultimate Guide

admin — Wed, 18 Feb 2026 12:11:45 +0000

The Official BlackVue App Dash Cameras app.Taking advantage of a mobile or car-embedded Internet connection and a BlackVue dashcam, BlackVue Cloud connects you to your car through the Cloud. Using the BlackVue App on your smartphone or tablet, you see in real time where your car is located and what is happening around it.

BlackVue APP Features

– Explore

– Live View

– Video Playback

– GPS Tracking

– Reports

– Event Map

– Voice Call

– Video Backup / Live Event Upload

– Firmware update over the air

How to Install or Update the BlackVue App via Google Play/App Store

Get the latest features and ensure full compatibility by installing or updating your BlackVue (or Fleeta) app directly from Google Play or the Apple App Store. Follow these steps to download, install, and keep your app up to date for the best dashcam experience.

1. Installing the App for the First Time

For Android Devices (Google Play Store)

• Open the Google Play Store on your smartphone or tablet.

• Type “BlackVue” (or “Fleeta”) in the search bar.

• Locate the official app, published by “Pittasoft” or “BlackVue.”

• Tap Install.

• Wait for the download and installation process to complete.

• Once finished, tap Open to launch the app.

For iOS Devices (Apple App Store)

• Open the App Store on your iPhone or iPad.

• Type “BlackVue” (or “Fleeta”) in the search bar.

• Find the app published by “Pittasoft” or “BlackVue.”

• Tap Get (you may need to authenticate using Face ID, Touch ID, or your Apple ID password).

• The app will download and install automatically.

• Tap Open to start using the app.

2. Updating the BlackVue App

Regular updates deliver new features, compatibility improvements, and bug fixes.

For Android (Google Play)

• Open the Google Play Store.

• Tap your profile icon and select Manage apps & device.

• Tap Updates available.

• Find BlackVue in the list and tap Update.

• Alternatively, search for “BlackVue” and, if an update is available, tap Update on the app page.

For iOS (App Store)

• Open the App Store.

• Tap your profile icon at the top right.

• Scroll down to Upcoming Automatic Updates or Available Updates.

• Find BlackVue and tap Update.

• Or, search for the app and tap Update if available.

3. Tips and Troubleshooting

Issue	Solution
App not appearing/searchable	Make sure your device is supported (recent Android/iOS version) and region is set correctly.
Can’t update app	Check your Wi-Fi/data connection or free up device storage space.
Install fails/gets stuck	Restart your device and try again, or clear app store cache/data.
App won’t open after update	Uninstall and reinstall the app, or restart your device.

Tip: Always keep your app updated for security, performance, and access to the latest features.

Updating and installing the BlackVue or Fleeta app from a trusted store guarantees you receive genuine software, optimal security, and proper support for all dashcam models.

Essential App Settings and Optimal Environments

Setting up your BlackVue app with the right configurations and using it in the best environment help ensure a reliable connection, seamless video management, and full use of your dashcam’s features. Follow these guidelines for an optimal BlackVue app experience.

1. Key App Settings to Check

Account

• Always log in with your registered email or linked Google/Apple ID for full access.

• Keep your account information and contact email up to date.

Notifications

• Enable notifications in both your phone’s system settings and within the BlackVue app to receive alerts about impacts, events, and Cloud status.

• In the app, go to Settings > Notifications to choose the types of alerts you want (driving impact, parking, manual event, etc.).

Camera Registration & Network

• Register your dashcam to the app using QR code or serial number for secure pairing.

• Ensure the camera is connected to Wi-Fi or has an active LTE module for Cloud use.

• Save your most-used home/office/hotspot Wi-Fi networks for faster reconnection.

Storage & Video Management

• Allow access to device storage or photos for downloading, saving, and sharing videos.

• Periodically check free storage space on your mobile device and SD card.

• Set automatic video download quality to match your device and data plan.

GPS & Privacy

• Enable location (GPS) services in your device and app for route tracking, mapping, and Cloud tracking features.

• Under Settings > Privacy, review which data or footage may be shared or made public when using community or fleet features.

Firmware & Software Updates

• Enable Auto-update in your device’s app store settings to always get the latest BlackVue app version.

• Regularly check for dashcam firmware updates in the app under Camera Settings > Firmware Update.

2. Recommended Environment & Best Practices

Factor	Recommendation
OS Version	Use Android 8.0+ or iOS 12+ for best stability and feature support.
Device Performance	A modern smartphone (3GB+ RAM, updated OS) improves connectivity and playback.
Network Quality	Connect via a strong and stable Wi-Fi or LTE network when transferring videos or using Cloud features.
Power/Battery	Make sure your phone and dashcam are sufficiently charged during large downloads or firmware updates.
App Permissions	Grant the app access to storage, location, camera, and notifications (as prompted at first launch or after updates).
Storage Management	Keep at least 10–20% free storage on your phone for smooth downloads and updates.

3. Troubleshooting & Tips

• App lags or crashes: Restart your phone and close background apps; ensure enough storage and RAM are free.

• Videos are slow to download: Switch to a faster Wi-Fi or LTE network; avoid public or heavily crowded networks.

• Notifications missing: Double-check system and in-app notification settings; exclude BlackVue from battery optimization.

• Registration or pairing fails: Recheck QR code/serial input, restart the app/camera, or update to the latest app version.

By reviewing and regularly updating these essential settings, and using your BlackVue app in an optimized environment, you’ll enjoy a smoother, safer, and more reliable dashcam experience.

BlackVue App featuring BlackVue Cloud

Compatible with most Wi-Fi BlackVue models. Cloud support for all Cloud-compatible dashcam models down to DR650GW Series

…

BlackVue Viewer (Windows/Mac)

Supports most recent BlackVue models.

• The BlackVue Viewer lets you view recorded videos from your microsSD card and modify the settings of your BlackVue, as well as format the microsSD card.

• The Web Viewer is now exclusive to the FLEETA.io plan users.

Refer to the BlackVue Legacy Viewers tab below for support of older models/features.

BlackVue Windows Viewer (v3.24)

Compatibility: Windows 7 and above.

BlackVue Mac Viewer (v3.24)

Compatibility: Mac OS X 10.12 and above.

BlackVue Legacy App

Compatible with DR650GW dashcams with firmware prior to version 2.000 and older Wi-Fi dashcams.

BlackVue Legacy Viewer (Windows/Mac)

BlackVue Legacy Viewer (SD Card Viewer)

Compatible with pre-DR650GW BlackVue models.
Note: this version lets you view recorded videos from your SD card and modify the settings of your BlackVue, as well as format the SD card.

BlackVue Legacy Windows Viewer

BlackVue Legacy Mac Viewer

FLEETA App

The official FLEETA App. Compatible with most BlackVue models that support Wi-Fi.

How to Play, Download, and Manage Recordings within the App or Cloud

Accessing, saving, and organizing your BlackVue dashcam recordings is easy through the BlackVue app or Cloud services. Follow this step-by-step guide to find, play back, download, and manage your video files with maximum convenience and control.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

Playing back recordings

1. SD card recordings via BlackVue app (Wi-Fi or Cloud cameras)

NOTE: The recordings mentioned in this section are files saved inside the camera’s SD card. Downloading such files will require the camera to be powered on.

• Open the BlackVue/Fleeta app and log in to your account.

• In the “Cameras” tab, you will see your camera list. Choose which camera recordings you want to play.

• For Cloud cameras: Make sure that the camera is connected to the Cloud. This is indicated by the blue cloud icon on the left side of the camera’s name.

• Tap “Remote Playback” and choose the video you want to play from the list. The front camera recording will be displayed by default.

• To change the camera view, tap on the “Rear” or “Interior” icon on top of the video recording screen.

• For Wi-Fi cameras: The WiFi icon on the left side of the camera’s name indicates that this camera is not registered to the Cloud and so the Cloud features are limited. A Wi-Fi camera’s recording and settings at a close range of 10 meters from the camera.

• Tap “Playback/Live View” and the app will ask if you want to join the camera’s SSID.

• Choose the video you want to play from the list, as well as the video playback quality. The front camera recording will be displayed by default.

• To change the camera view, tap on the “Rear” or “Interior” icon on top of the video recording screen.

2. Live Event Upload Recordings via BlackVue app (Cloud cameras)

NOTE: The recordings mentioned in this section are event and manual recording files automatically saved in the Cloud storage of a Cloud-activated camera. These files can be played even though the camera is turned off, as long as the mobile device is connected to the internet. Also, depending on your Cloud plan, the files in this storage will be automatically deleted after a number of days.

• Open the BlackVue/Fleeta app and log in to your account.

• In the “Cloud Storage” tab, you will see your recordings list. The Live Event Upload tab is the default view. Choose which camera recordings you want to play by choosing the camera first (top portion of screen) and the recordings for that camera will be displayed.

• Tap the recording you wish to view and the playback screen will be displayed. You can change the camera view by selecting “Rear” or “Interior” icon on top of the video recording screen.

3. My Drive Recordings via BlackVue app

NOTE: The recordings mentioned in this section are manually saved recordings (all types) from the SD card and Live Event Upload Cloud storage. These files can be played even though the camera is turned off, as long as the mobile device is connected to the internet.

• Open the BlackVue/Fleeta app and log in to your account.

• In the “Cloud Storage” tab, you will see your recordings list. The Live Event Upload tab is the default view.

• Click the My Drive tab.

• Choose which camera recordings you want to play by choosing the camera first (top portion of screen) and the recordings for that camera will be displayed.

• Tap the recording you wish to view and the playback screen will be displayed. You can change the camera view by selecting “Rear” or “Interior” icon on top of the video recording screen.

NOTE: If the file saved in My Drive is from the Live Event Upload storage, it will play in low resolution. If the file is from the camera’s SD card, the user will be given the video quality and video direction options before the recording will be played.

Downloading recordings

1. Download from dashcam SD card via the app

Note: Recordings saved in the dashcam’s SD card can be downloaded both for WiFi and Cloud cameras. The difference is the range of access – for WiFi cameras is short-range connection and download; for Cloud cameras is remote access and download.

• After connecting to the camera and the list of recordings are displayed, choose which particular video you want to download by clicking on the three dots stacked vertically to reveal the submenu.

• Tap “Download to my device” to save the video to your device. (Note: Downloading videos to your device will use your internet data.)

• Choose the video quality and video direction. (Note: Low resolution file download option for video quality is only available for Cloud cameras)

• You can check the downloaded videos in Account > Downloaded videos

2. Download from Cloud Storage

Live Event Upload

Note: The recordings mentioned in this section are manually saved recordings (all types) from the SD card and Live Event Upload Cloud storage. These files can be downloaded even though the camera is turned off, as long as the mobile device is connected to the internet. Also, depending on your Cloud plan, the files in this storage will be automatically deleted after a number of days.

• In the “Cloud Storage” tab, you will see your recordings list. The Live Event Upload tab is the default view.

• Choose which camera recordings you want to play by choosing the camera first (top portion of screen) and the recordings for that camera will be displayed.

• Choose which particular video you want to download by clicking on the three dots stacked vertically to reveal the submenu.

• Tap “Download to Device” to save the video to your device. The videos can be seen in Account > Downloaded Videos. (Note: Downloading videos to your device will use your internet data.)

• Another option is the “Move to My Drive” as a backup storage for important recordings. (Note: Moving recordings to My Drive will use your internet data.)

My Drive

NOTE: The recordings mentioned in this section are manually saved recordings (all types) from the SD card and Live Event Upload Cloud storage. These files can be downloaded even though the camera is turned off, as long as the mobile device is connected to the internet.

• In the “Cloud Storage” tab, you will see your recordings list. The Live Event Upload tab is the default view.

• Click the My Drive tab.

• Choose which camera recordings you want to play by choosing the camera first (top portion of screen) and the recordings for that camera will be displayed.

• Choose which particular video you want to download by clicking on the three dots stacked vertically to reveal the submenu.

• Tap “Download to Device” to save the video to your device. The videos can be seen in Account > Downloaded Videos. (Note: Downloading videos to your device will use your internet data.)

3. Managing recordings via Windows or Mac

• Remove the SD card and insert it into your computer.

• Download and use BlackVue Viewer (Windows/Mac) to play, download, and delete video files.

• Click SD Card Viewer option.

When the SD card is recognized by the computer, the list of recordings will be displayed on the left panel of the program. You can double click the file you want to play from the list.

Downloading Files

Click the three dots in vertical position to reveal the sub menu. Select Download to save recording files in your computer.

Select individual files to download or click the tick box at top most part to select all recordings. Press Download and choose the directory where to save the files.

Alternatively, you can move your mouse pointer to a file and press right click to reveal the submenu. Select Download to save that recording file in your computer.

Choose the directory (folder) where to save the file. Then click Select folder to download the file.

Deleting recordings

In the app (Cameras Tab)

• After connecting to the camera in close range (Wi-Fi camera) or remotely (Cloud camera), click on the three dots stacked vertically to reveal the submenu.

• Tap “Delete Video”. Confirm deletion by choosing “Delete”.

In the app (Cloud Storage Tab)

• Go to the “Cloud Storage” tab.

• Select the Cloud storage (Live Event Upload or My Drive).

• Click on the three dots stacked vertically on the right side of the video file to reveal the submenu.

• Tap “Delete”. Confirm deletion by choosing “Delete”.

Live Event Upload Folder (Single Deletion)

My Drive Folder (Single Deletion)

Multiple Deletion of Files

• Tap the check (√) icon and select the recordings you wish to delete.

• Tap the “Delete” text located at the right, top corner of the screen. Complete the process by choosing “Delete” option.

In the app (Account Tab)

• In the Account tab, you can check the downloaded videos in to your mobile device by tapping the “Downloaded videos”. However, you cannot delete the videos from this screen. You can go to your mobile device’s gallery and locate the videos you wish to delete based on the recording date.

On a computer (PC Viewer)

• Recording files can be deleted (a) one at a time or (b) multiple/all files at one time.

• Alternatively, you can move your mouse pointer to a file and press right click to reveal the submenu. Select Delete to delete that recording file from the SD card.

Tips for effective video management

• Regularly backup important footage: Download and store any events you might later need, as older videos will be overwritten in loop-recording mode.

• Check SD card health: Format your SD card every 1–2 months for maximum reliability.

• Monitor Cloud storage quota: Check available space in your app’s Cloud section, and delete unnecessary videos if nearing your limit.

• Event/Impact files: Event recordings caused by sudden impacts or motion are typically saved separately for easier access; filter these under “Event.”

• Batch actions: In the app, you can delete multiple files at once to save time.

Troubleshooting

Problem	Solution
Video list not loading	Confirm camera connection (Wi-Fi/Cloud), refresh app, or restart.
Downloads fail or are incomplete	Check storage space, stay near the camera for Wi-Fi transfer, or check Cloud quota.
Can’t find specific video	Use filters, confirm recording mode, check SD card health.
Playback is laggy or fails	Download the file first, or use the BlackVue PC Viewer on Windows/Mac for smoother viewing.

Your BlackVue app and Cloud platform are powerful tools for securely playing, downloading, and managing all your dashcam videos. For persistent difficulties or if you experience missing files, ensure your app and firmware are fully updated, and consult BlackVue Customer Support for detailed help.

Connecting to Your BlackVue Dashcam through Seamless Pairing

Seamless Pairing is a new game-changing feature for BlackVue users. It makes connecting to your compatible dashcam with the BlackVue App easier than ever.

Important: Seamless Pairing requires your dash cam to be compatible and updated with the latest firmware (see Compatible Models and Firmware below)

Easier direct Wi-Fi connection

Without Seamless Pairing, users who want to access their dashcam’s files over Wi-Fi have to first connect to the dashcam from their phone’s Wi-Fi network menu. That means scanning available Wi-Fi networks, then manually entering the dashcam’s Wi-Fi password. Then, they can go back to the BlackVue App to access the dashcam via the “Connect to camera” menu. However, even after closing the BlackVue app, the phone stays connected to the dashcam, which can cause the users’ phone to lose internet connectivity.

With Seamless Pairing, the connection process is done right from the BlackVue app:

1.In the BlackVue app, tap “Connect to camera”

2.The BlackVue app scans for your dashcam and automatically detects it (as long as it is powered, of course).

3.You confirm the connection by tapping the side of the dashcam with the proximity sensor.

4.And that’s it. You are now connected and the dashcam is saved in your app for even easier connection later.

• Next time you want to connect via, your BlackVue will be listed

• As soon as you close the app, the connection will cut so you don’t lose your internet on your phone.

As a bonus, because the BlackVue App knows what dashcam model you are using, it will prompt you automatically when a firmware update is available for your dashcam. No more need to search and download the firmware manually from the Firmware download menu.

But that’s not the only advantage of Seamless Pairing, as it makes simpler to connect your dashcam to the Cloud too!

Simplified Cloud setup

NOTE: wondering where the SIM activation icon (formerly in the Wi-Fi connection menu) went? We moved everything related to Cloud connectivity to the “Connect to Cloud” menu.

Without Seamless Pairing, connecting your dashcam to the Cloud involves more steps that we would like. This is why Seamless Pairing is such a welcome feature. It makes the whole process as hassle-free and straightforward as possible. In fact, you no longer have to go to the “Connect to camera” menu. You can complete all the required steps straight from the “Connect to Cloud” menu of the app:

1.In the BlackVue App, open the “Connect to Cloud” menu.

2.Create a Cloud account if needed. You can use your Apple or Google account to connect even more easily.

3.Once logged in, in the Camera list, tap the “+” button to add your dashcam.

• With a dashcam that does not support Seamless Pairing, this step involves scanning your dashcam’s QR code or entering its Cloud code manually.

• With Seamless Pairing, the app will get access to all the information it needs from the dashcam during the pairing process.

4.Follow the same steps as with the “Connect to camera” menu.

5.Finally, you will be asked to choose a Cloud connection method:

• BlackVue Built-in LTE or Connectivity Module: choose this if you are going to connect your dashcam to the Cloud using the CM100LTE or its built-in SIM reader. Make sure a valid data SIM card is inserted.

• Wi-Fi hotspot device: choose this if you are going to connect your dashcam to the Cloud using a third-party mobile Wi-Fi router.

6.Follow the instructions to activate the SIM card or register your Wi-Fi hotspot credentials and the dashcam will automatically connect after applying the new settings.

Compatible models and firmware

Although introduced with DR900X Plus, we have updated the firmware of past models (when possible) to support the feature.
DR900S and DR750S Series cannot support the feature in their hardware. However, the BlackVue App’s menus and steps to follow are similar.
Here is a list of models that support the feature:

• DR900X Plus Series with firmware 1.000 and up.

• DR750X Plus Series with firmware 1.003 and up.

• DR750X Series with firmware 1.008 and up.

• DR900X Series with firmware 1.008 and up.

• DR750-2CH LTE with firmware 1.008 and up.

What about models that do not support Seamless Pairing?

If you have a BlackVue dash cam that does not support Seamless Pairing, what steps should you follow?

Overall, the direct connection process is similar and you will be able to keep your dashcam listed in the Cameras list of the “Connect to camera” menu, like this:

However, the first time you want to connect to your dashcam with the BlackVue App, we recommend doing what you usually do: connect to it over Wi-Fi first, in your phone’s Wi-Fi networks menu, then go back to the BlackVue App –> “Connect to camera” menu.
From now on, whenever you need to connect to your BlackVue, simply go directly to the Connect to camera menu and select your dashcam. You will be prompted to join your dashcam’s Wi-Fi network when doing so. No need to connect first from your phone’s Wi-Fi network menu anymore.

Tip to avoid losing internet connectivity on your phone:
Once your camera is added to the Cameras list of the “Connect to camera” menu, you can go back to your phone’s Wi-Fi network menu and select “Forget this network”

➕How to Add a BlackVue Camera

You can add a camera to the BlackVue app using one of the following three methods:

• Seamless Pairing (BT)

• QR Code Scan

• Manually (Wi-Fi)

Please refer to the step-by-step instructions below for each method.

Seamless Pairing (BT)

This is a simple registration method using your smartphone’s Bluetooth.

Supported models: All models

🔧 Steps

1.Open the BlackVue app and tap the “+ Camera” button.

2.Make sure your smartphone’s Bluetooth is enabled.

3.Ensure that the dashcam is powered on and nearby.

4.Select your camera from the Seamless Pairing (BT) list.

5.Follow the on-screen instructions to verify the camera by placing your hand on the touch sensor.

6.Once recognized, the camera will be automatically registered.

⚠️ some models are not supported: DR590W-1CH/2CH, DR590X-1CH/2CH, DR650GW-1CH/2CH, DR650S-1CH/2CH, DR750S-1CH/2CH, DR900S-1CH/2CH, DR590X Plus-1CH/2CH

QR Code Scan Method

This method allows you to register the camera by scanning the QR code printed on the camera packaging.

Supported models: ELITE and 590X Plus series

🔧 Steps

1.Select “Add with QR Code”.

2.Allow camera access when prompted (first-time users).

3.Scan the QR code attached to the camera packaging box.

4.Once recognized, the camera will be automatically registered.

✅ Note: The camera’s default settings may differ from your local time zone and language. You can change these in the Camera Settings menu.

Manual Registration (Wi-Fi)

This method allows you to manually register the camera by entering its Wi-Fi information.

Supported models: All models

🔧 Steps

1.Select “Manually (Wi-Fi)”.

2.On your smartphone, go to OS Settings > Wi-Fi Settings, tap the dashcam’s Wi-Fi SSID, and enter the password.

3.Connect your smartphone to the camera’s Wi-Fi network.

4.Once connected, the camera will be added to the app.

5.Return to the app after reconnecting your phone to the internet (Wi-Fi).

✅ Note: The camera’s SSID and password are printed on the device itself or on its packaging box.

Dashcam Registration (Fleeta)

What is Dashcam Registration?

Registering your dashcam means linking it to your FLEETA account so that you can view its information and video footage via the app and web viewer. Only registered dashcams can be managed, assigned to groups, or used for cloud upload.

Before Registration

• Only users with Owner permissions can add new dashcams.

• Dashcam registration is available exclusively via the FLEETA App (not via the web viewer).

• Ensure your dashcam is powered and within close proximity.

Registration Steps

1. Tap ‘+ Camera’

• Ensure Bluetooth and location permissions are enabled on your mobile device.

2. Select the Dashcam to pair with

• Choose your dashcam model from the list.

• Confirm your dashcam is powered ON and nearby.

3. Tap the Touch Seonsor

• Touch the dashcam to confirm you’re nearby.

4. Complete Registration

• Wait until a confirmation message indicates successful registration

The camera is successfully registered and ready to go.

Adding and Removing Cameras: Registration Step-by-step

Adding and removing dashcams from your BlackVue account is straightforward and gives you control over your fleet, family, or personal devices. Use these instructions to securely register a new camera, remove an old one, and manage your camera list with confidence.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

How to add a camera to your account

1. Prepare your dashcam for registration

• Ensure your dashcam is powered on and properly installed.

• Check that the latest firmware is installed for full compatibility.

• The camera’s serial number and QR code should be visible on the device (usually on a sticker on the front camera).

2. Open the BlackVue app

• Launch the app and log in with your registered account (email/Google/Apple ID).

3. Access the camera registration section

• On the Cameras tab, tap on the “+ Camera” button.

• Allow Bluetooth and location access permissions

4. Register your camera

• By Seamless Pairing:

Select the camera from the list

Touch the camera’s touch sensor to continue the registration.

• By QR code:
Choose the QR Code option to register your camera.

Allow the app to have access to the camera.

Use your smartphone to scan the QR code on your dashcam when prompted.

• Manual (Wi-Fi) registration:
Go to your phone’s settings and then WiFi.

Select the camera’s WiFi SSID from the list and enter the password.

Once connected, go back to the app and continue the registration.

• Assign a nickname and, if prompted, set a profile image for easier identification.

• For Cloud-capable models:

• Ensure the camera is connected to a Wi-Fi hot spot or has an LTE SIM card inserted for seamless registration.

• Wait for confirmation that the camera is now Cloud-connected.

5. Confirm and finish

• The newly added camera should now appear in your camera list in the Cameras tab.

• Review basic settings like location, time zone, and Cloud features.

• Your device is now ready for video playback, live view, event alerts, and remote access.

How to remove a camera from your account

1.Open the BlackVue app and log in.

2.Navigate to “My Cameras” or the “Camera List.”

3.Find the camera you want to remove and tap its details/profile.

4.Tap the “Remove from Cloud,” “Delete Camera,” or trash/bin icon (label may vary by app version).

5.Confirm by following the prompts.

• Removing a camera will free up a Cloud slot for another device.

• Any Cloud-stored video, notifications, or routes for this camera will be deleted unless backed up.

*If the camera is being transferred to a new owner, advise them to register it under their own account after removal.

Troubleshooting registration issues

Problem	Solution
Camera not found during registration	Confirm dashcam power, Wi-Fi/LTE status, and app update
QR code won’t scan	Enter serial number manually or clean camera sticker
Registration fails	Restart app/camera, check Cloud slot availability
Removed camera still appears	Log out/in or refresh camera list in the app

Tips for seamless management

• Give each camera a clear nickname (e.g., “Family Car Front”) for easy identification.

• If using multiple cameras, periodically review your list and remove any no longer in use.

• Always back up important Cloud videos before removing a camera, as stored content will be deleted.

Registering and removing dashcams regularly keeps your BlackVue account organized and ensures you have access to every feature for each of your vehicles. For persistent connectivity or device errors, contact BlackVue Customer Support.

Understanding Camera Status Icons

Camera status icons in the BlackVue app and web viewer help you monitor your dashcam’s current state—whether it’s connected, disconnected, in parking mode, or unregistered in the Cloud. This guide explains what each icon means, so you can quickly recognize your dashcam’s condition and resolve common issues.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

Types of camera status icons

BlackVue uses different icons and colors to indicate the status of each registered camera in your account:

Icon/Status	What it means	Typical appearance
Cloud connected	Dashcam is online, connected to Cloud, sending data	Blue cloud icon
Cloud (parking mode)	Online, Cloud connected, and in parking mode	Blue cloud icon
Cloud disconnected	Dashcam is offline, not connected to Cloud	Grey cloud icon
Wi-Fi only	Connected to Wi-Fi but not registered in the Cloud	Wi-Fi icon only

Icon meanings in the app

• Blue cloud: Camera is fully connected to Cloud services—live view, notifications, and uploads are available; also camera is in parking mode but still actively online via the Cloud.

• Grey cloud: Camera is offline or has lost its Cloud connection—live view and remote features are unavailable until it reconnects.

• Wi-Fi/antenna icon: Camera is in local Wi-Fi-only mode, not registered for Cloud.

Feature availability by status

Status	Playback	Live view	GPS tracking	Reports	Notifications	Settings & firmware update
Cloud connected	✔	✔	✔	✔	✔	✔
Cloud connected (Parking Mode)	✔	✔	✔	✔	✔	✔
Cloud disconnected	✘	✘	✔	✔	✘	✔
Wi-Fi only	✔	✔	✘	✘	✘	✔ (via Wi-Fi)

Most advanced features—like push notifications, GPS tracking, and live video uploads—require a Cloud-connected status.

When the camera is disconnected from the Cloud, Settings and Firmware Update Download is still possible. However, the changes to the settings and the firmware update will be applied when the camera connects to the Cloud.

Troubleshooting and usage tips

• If your camera shows as “Cloud disconnected,” check internet, power, and restart the dashcam.

• Only Cloud-registered cameras display GPS tracking/routes and receive notifications.

• When adding a new camera, wait for the Cloud-connected icon for confirmation; otherwise, repeat registration steps.

• A Wi-Fi only status means remote Cloud features are not available until registration; add the camera to the Cloud for full use.

Understanding these icons makes it easy to manage your BlackVue dashcams, monitor connection health, and fully utilize all features. For persistent status problems or unclear icons, refer to your camera’s manual or contact BlackVue Customer Support.

SimpliSafe App Ultimate Guide

admin — Tue, 13 Jan 2026 08:05:50 +0000

SimpliSafe App Ultimate Guide, The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.

Where to Download the SimpliSafe® App

The SimpliSafe® Mobile App is available through the Google Play Store for Android devices, or through the App Store for iOS devices (iPhone, iPad). If you want to access your system from a computer, use our Web App.

Click here to download on Google Play

Click here to download on the App Store

The SimpliSafe® Mobile App is currently compatible with:

• Android 11 and above

• iOS 16.0 and above

Please ensure your mobile device and operating system is up to date.

The SimpliSafe® Mobile App is not compatible with Kindle Fire tablets.

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:

• Android 11 and above

• iOS 16.0 and above

Network Requirements:

Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimise your network for usage with your SimpliSafe® Security System.

• Your Wi-Fi network must have a password

• Your Wi-Fi network must be broadcasting at 2.4GHz

◦ SimpliSafe® cannot connect to 5GHz networks

· Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted

• Your SSID and password cannot exceed more than 31 characters each

• Your network must be configured as WPA2 or WPA2/3 Mixed Mode

◦ WPA3 only networks are not compatible with SimpliSafe® devices at this time

• Upload speed requirements based on live stream quality:

◦ 1080p or higher – 2 Mbps per camera

◦ 720p – 1.5 Mbps per camera

◦ 480p – 1 Mbps per camera

Unsupported Network Setups:

• Wi-Fi networks that require portal login

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

1.Make sure you have the latest version of the SimpliSafe® mobile app on your device.

2.In the mobile app, navigate to the “My System” gear on the bottom of the screen.

3.Select “Alerts & Notifications”.

4.Tap “Push Notifications” and then tap “Enable Critical Alerts”.

You can learn more about Critical Alerts in this Help Centre article.

Securing Your SimpliSafe® Account

At SimpliSafe®, we take protecting your information as seriously as we do protecting your home. To help us keep you protected, we’ve implemented Account Verification with 2-Step Verification and Multi-Factor Authentication (MFA) for all new accounts. This means that any time you log into your account with a new device, or renew your login on the same device, you’ll need to confirm that login through a different point of contact. So even if someone knew your email and SimpliSafe® password, they still wouldn’t be able to access your account without your permission.

2-Step Verification

2-Step Verification is required for your SimpliSafe® account and is enabled when you first set it up. When you log in to a device with your SimpliSafe® username and password, you’ll receive an email. To confirm the login, you need to open that email and click the Verify Device button.

2-Step Verification is set up for the email address we have for your account. To update your email address for your SimpliSafe® account, you will need to log into your account in our Web App.

To learn more about 2-Step Verification, visit the 2-Step Verification for SimpliSafe® Accounts article in our Help Centre.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe® account for use on different devices.

Note: Enabling MFA will replace 2-Step Verification.

To learn more about Multi-Factor Authentication and how to enable it, please see our Multi-Factor Authentication (MFA) for SimpliSafe® Accounts article.

Biometric Authentication

When logging into the SimpliSafe® Mobile App, you may be prompted to set up Biometric Authentication. In order to be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

For more details about Biometric Authentication and how to set it up, see our Biometric Authentication for SimpliSafe® Accounts article.

Snooze Notifications for SimpliSafe® Cameras

Tired of motion notifications from your camera when you’re doing garden work or hanging with friends, and don’t want to have to disable your camera for a reprieve? With Snooze Notifications, you’ll be able to temporarily pause receiving notifications on your device for a set period of time, such as 30 or 60 minutes. This feature is available for all SimpliSafe cameras and can be enabled on a per camera basis. Once paused, you must wait for the snooze to expire to receive notifications again.

Snoozing your notifications does not impact your camera, recordings and events will still be captured per your settings and added to your timeline within the app when using this feature. You will also still receive important alerts, such as if an alarm event were to occur.

To use Snooze Notifications on iOS or WatchOS:

When a push notification appears, press and hold the notification until the Snooze options are shown.

Troubleshooting

The SimpliSafe® App for the Apple Watch works as a companion app, this means that it is a remote control for the SimpliSafe® Mobile App on your iPhone. If you cannot successfully snooze your camera’s notifications from your Apple Watch, make sure that your Apple Watch and iPhone are no more than 30 feet away from each other and that the SimpliSafe® Mobile App was recently opened on your iPhone. For more information, visit our How to use Your Apple Watch With SimpliSafe® article.

To use Snooze Notifications on Android or compatible Smart Watches:

Tap the arrow on the top right of the push notification to expand, and the options will be revealed.

What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?

iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful” error when trying to enable push notifications on a new SimpliSafe account.

A single phone can only receive push notifications from one system. If you log out of one SimpliSafe account with push notifications enabled and then try to enable push notifications on a different account using the same device, this error will appear.

How To Remove This Error

To remove this error, delete the SimpliSafe mobile app from your device and reinstall it. This will allow you to set up push notifications on one of your systems.

App Error: Your connection is not private

Some Android users may receive an error message reading “Your connection is not private” when trying to log in to the SimpliSafe mobile app. This is due to your browser’s Lets Encrypt Root certificate expiring.

To fix this issue you will need to set Mozilla Firefox as your phone’s default internet browser.

Setting Firefox as Default Browser

1.Download Mozilla Firefox in the Play Store if you have not already.

2.After launching the Firefox browser, locate and tap the 3 dots.

3.Select Settings.

4.Toggle On “set as default browser.”

5.Relaunch the Simplisafe app and try logging in again.

◦ If the problem persists, you can try changing your default browser in your phone’s settings.

Biometric Authentication for SimpliSafe® Accounts

When logging into the SimpliSafe® mobile app, you may be prompted to set up Biometric Authentication.

To be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

Once Biometric Authentication is configured, you’ll only need to enter your email address and use Biometric Authentication to log in on this device. For other devices or when using the Web App, you will still need to enter your password and may be prompted for 2FA or MFA authentication.

You can manage Biometric Authentication at any time on the SimpliSafe® App.

1.Select the three-bar menu from the top left corner of the app

2.Choose Account Settings

3.Next, choose Multi-factor Authentication

4.Then, you will be brought to the screen to manage your Multi-Factor Authentication log-in options – including Biometric Authentication.

If you are running into issues with Biometric Authentication on your iOS device, there are a few steps that you can take that may resolve your issue.

2-Step Verification for SimpliSafe® Accounts

2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission. This occurs upon any new login to a device or during a renewal of login to a device (approximately every 30 days). So, even if someone knew your email and password for your SimpliSafe® account, they wouldn’t be able to get in.

2-Step Verification is set up for the email address we have for your account. To change your email, follow the steps below:

1.Log into your account in the WebApp

2.On the menu on the left, click Manage Account

3.Under the Login Info header, you’ll see a box that says Email

4.Click into this field and type in the email address you wish to use

1.If your email address is grayed out, that means you are on the mobile app. Please log into your account in the WebApp to change your email address

5.When done, click on Save Changes at the bottom of the screen

This feature is a requirement when creating and using your SimpliSafe® Account, and therefore cannot be turned off.

If you require the ability to verify your account from multiple devices, including different phone numbers, see our article on Multi-Factor Authentication for more details.

Why Can’t I See All of My System Locations in the Mobile App?

If you have a SimpliSafe® system at multiple locations, you may notice that you aren’t able to select a location or see all of them within the mobile app. Oftentimes, this is due to the display size of your screen.

How to Locate All of Your Locations on the Mobile App

1.Tap the house icon in the upper right corner of the app to open the location menu

2.Scroll down in the app, which will allow you to see all of your locations

a.It may be helpful to scroll on the right side of the screen, directly across from your locations’ addresses

If you are having trouble scrolling in the locations menu, it may help to adjust the zoom and font size settings on your device.

How to Adjust the Zoom and Font Size on iOS (iPhone)

1.Open Settings and navigate to “Display & Brightness”

2.Under “Text Size”, use the sliding bar to decrease the size of your text

3.Next, navigate to “Display Zoom” and select “Default”

4.After adjusting these settings, force close the SimpliSafe® mobile app and relaunch it

How to Adjust the Zoom and Font Size on Android

1.Open settings and navigate to “Display”

2.Under “Font Size and Styles” and “Screen Zoom”, try decreasing the size for both settings

3.After adjusting these settings, force close the SimpliSafe® mobile app and relaunch it

Dark Mode for the SimpliSafe® Mobile App

Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.

You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.

To enable or disable dark mode:

1.Open the SimpliSafe® Mobile App on your phone or tablet

2.Navigate to the three-bar menu in the upper left corner of the app

3.Choose App Settings from the navigation menu

4.Select Display Appearance under Preferences

5.Tap on the mode you wish to use

a.Choosing a selection will automatically save your new setting

TIP! If you are not seeing Dark Mode as an option, please ensure that you are running the latest version of the SimpliSafe® Mobile App.

What Does “Invalid Base Station Serial” Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:

• The Base Station’s serial number was entered incorrectly while setting up your system

• You are completing a Base Station replacement, and we are missing some of your account information

While setting up your new system

During the initial set up of your Base Station, you may see the “Invalid Base Station Serial” error message. This generally occurs when the Base Station’s serial number has been entered incorrectly. Closely check the serial number printed on the bottom of your Base Station. We recommend paying attention to characters that seem similar to others, like 1 and I, 2 and Z, and 3 and E.

To avoid typing in the Base Station’s serial number incorrectly, try using your smartphone to scan the QR code on the bottom of the Base Station to set it up successfully.

During a Base Station Replacement

If you see an “Invalid Base Station Serial” error message while completing a Base Station replacement, that could mean that we’re missing some of your account information. If you are subscribed to a paid monitoring plan, you can resolve this issue by taking the following steps:

1.Log into your account in the SimpliSafe® Web App

2.Choose Monitoring from the navigation menu on the left-hand side of the screen

3.On this screen, go to the Monitored Address section and fill out the information with the address that you will use your system at

4.Once done, scroll to the bottom of the page and select Save to make this change

If you are using your SimpliSafe® system with an unmonitored plan, or updating your account’s information did not resolve this issue, please contact our Support team for further assistance.

How to activate app control

What is app control?

App control allows all SimpliSafe® users to have access to all features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Requirements

To activate app control for your system, you will need to connect your system to the app. You’ll also need to connect your system to Wi-Fi as part of the process.

Getting Set Up

Once you’re ready, head over to the SimpliSafe® App. Outlined below are some of the key steps to help you get set up.

In the app, you should be greeted with a couple of options right on the home screen. Select Set Up a Security System.

Select Scan QR Code to use your phone’s camera to scan the QR code on the bottom of your Base Station—or select enter serial number manually to type it in yourself.

Select a plan. You can take this opportunity to switch to a new plan or, if you want to stay on your current plan, scroll down to the bottom of the page and select Decline 30-Day Free Trial. Then hit Yes to confirm.

You’ll be prompted to connect your SimpliSafe® system to Wi-Fi through the Keypad. If you’ve already done that, you’ll automatically be taken to the next step.

Enter your 4-digit Master PIN to confirm the link.

After pairing the app with your Base Station, you will have access to all the app control features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Multi-Factor Authentication (MFA) for SimpliSafe® Accounts

Note: enabling MFA will replace 2-Step Verification. Once MFA is enabled, you will not be able to downgrade to 2-Step Verification at any point in the future.

To Enable Multi-Factor Authentication

1.Open the SimpliSafe® Mobile App on a smartphone or tablet that is already logged in

2.Navigate to the three-bar menu in the upper left corner of the app

3.Select Account Settings

4.Then, choose Multi-Factor Authentication

5.You’ll be asked to log in again

a.If you have not set up MFA yet, you’ll need to verify your account with 2-Step Verification

6.Select Phone as the authentication method, and then tap Continue

7.Enter a phone number where you would like to send notifications

a.Note: at this time, only US and UK phone numbers are supported

8.Select Text Message (SMS). Phone Call option is not supported in the UK

9.You’ll receive a 6-digit code. Type that code into the box in the SimpliSafe® Mobile App and then tap Continue*

10.From here, you can tap + Add Authentication Method to add more contact numbers, or tap Done if you’re finished

You can follow the above instructions to return to the Multi-Factor Authentication screen and add more contact numbers at any time.

How To Use Multi-Factor Authentication*

When it’s time to log into your SimpliSafe® account using either the SimpliSafe® Mobile App or Web App, you’ll want to take the following steps:

1.Type in your username and password, then select Continue

2.A verification code will automatically be sent to the first Primary Contact’s number. If that is your number, skip to step 5

3.To select a different contact to receive the code, hit the arrow on the right of the phone number

4.Select the phone number you wish to receive the confirmation code. Once selected, the confirmation will be sent automatically

a.Note: If you receive a QR code prompting you to scan it on a device already logged in, hit the X on the screen to select a different confirmation method

5.Type in the confirmation code that you received via SMS and press Continue

6.You will now be logged into your SimpliSafe® account

*Please Note: MFA Confirmation Codes can only be sent to US and UK phone numbers. If you are traveling internationally, we strongly suggest logging out and logging back into the SimpliSafe® Mobile App prior to your departure. This will keep you logged in to the app for 30 days.

App Error: Internet Not Found

The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.

As a first step, you’ll want to confirm if other devices are able to reach the Internet – such as using a laptop to browse a website.

If you are not able to reach the Internet, the next step you can take is to reset your router. To reset your router simply unplug it from power for 30-60 seconds, then plug it back in. Wait several minutes and try accessing the Internet again.

If you are able to access the Internet after taking those steps, please begin the setup process for your camera again.

If you cannot access the Internet after rebooting your router, please contact your Internet Service Provider (ISP) for further troubleshooting.

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

• Android 11 and above

• iOS 16.0 and above

Network Requirements:

• Your Wi-Fi network must have a password

• Your Wi-Fi network must be broadcasting at 2.4GHz

◦ SimpliSafe® cannot connect to 5GHz networks

· Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted

• Your SSID and password cannot exceed more than 31 characters each

• Your network must be configured as WPA2 or WPA2/3 Mixed Mode

◦ WPA3 only networks are not compatible with SimpliSafe® devices at this time

• Upload speed requirements based on live stream quality:

◦ 1080p or higher – 2 Mbps per camera

◦ 720p – 1.5 Mbps per camera

◦ 480p – 1 Mbps per camera

Unsupported Network Setups:

• Wi-Fi networks that require portal login

What does the signal strength next to my camera in the app indicate?

SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your modem/router to proactively identify connection issues in order for you to troubleshoot as necessary.

If you see a Fair or Poor status on the SimpliSafe® Mobile App next to your camera, we recommend running a Connection Check to identify the issue(s) that might be occurring between your network and camera. The Connection Check will test your camera’s connectivity, and provide you with a list of steps you can take to try and improve your signal strength.

To run a Connection Check:

1.Tap on the Cameras tab

2.Select the gear icon in the upper right corner

3.Choose the camera you wish to test the signal of

4.Click on Connection Check and follow the on-screen prompts to test your signal and upload speeds

See below for a brief overview of each of the different statuses:

Good

Good indicates that your camera has a strong connection between itself and your network.

Fair

A fair connection indicates that there may be a problem with your network connection, however, most cameras can still operate without many issues in this state.

Poor

A poor connection indicates there is an issue with the connection between your camera and network. We recommend addressing it so that you do not encounter issues with live streaming from your camera.

Note: Our first generation of cameras, SimpliCam® Wired Indoor Camera and Video Doorbell Pro are not compatible with this feature.

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

1.Make sure you have the latest version of the SimpliSafe® mobile app on your device.

2.In the mobile app, navigate to the “My System” gear on the bottom of the screen.

3.Select “Alerts & Notifications”.

4.Tap “Push Notifications” and then tap “Enable Critical Alerts”.

You can learn more about Critical Alerts in this Help Centre article.

What Does “Device Connection Problem” Mean and How to Resolve It

The app error “Device Connection Problem” occurs whenever the SimpliSafe® Mobile App cannot reach your Base Station. This can happen if the Base Station is not connected to its Wi-Fi or cellular backup*, or if your smartphone has a poor signal.

*In order for the Base Station to connect to its cellular backup, you must be subscribed to either our Pro, Pro Standard or Pro Premium Monitoring plans.

Troubleshooting the Base Station’s Connection

As a first step, you’ll want to make sure that your Base Station has a strong connection to your Wi-Fi network or your nearest cell tower.

To rule out any interference that could impact the Base Station’s connection, make sure that it is at least 3 feet off the ground and is on a non-dense material like wood or glass. The Base Station should also be in an open-air area, not enclosed in a place like a cabinet or closet.

The Base Station will also experience connection issues if it is placed near any of the following devices:

• Wi-Fi routers

• Televisions

• Wireless weather stations

• Larger appliances that emit radio frequency signals

If your Base Station is near any of these devices, we recommend moving it 3-5 feet away from them.

Resetting the Base Station can also help with re-establishing its connection to your network. Watch the video below for step by step instructions on how to reset the Base Station

https://sprcdn-assets.sprinklr.com/2088/c16c09ba-ed83-4a23-88c3-21fa50d81d63-264061663.mp4

Troubleshooting Your Smartphone’s Connection

If your smartphone has weak service, that can cause communication problems between it and the SimpliSafe® Mobile App. If you notice consistent service issues with your smartphone, please contact your carrier for further assistance.

This error can also be caused by a VPN or firewall blocking the SimpliSafe® Mobile App. If you have a VPN or firewall installed on your smartphone, try disabling it temporarily and then access the SimpliSafe® Mobile App again.

EverFocus CMS Setup and User Guide

admin — Mon, 17 Nov 2025 12:00:15 +0000

EverFocus has sought to the integrity and accuracy of the contents of the user’s manual during the compilation process and will not be held liable for any errors or omissions. EverFocus reserves the right to change the software mentioned in the user’s manual at any time without prior notice. Thank you for choosing our products. Please carefully read this manual before operation. We assume no economic and legal responsibility for the losses caused by the operation not according to the stipulations.

1.Product Description

1.1Important Disclaimer

Thank you for using EverFocus CMS. Please carefully read the software user’s manual before operation.

As the software may be updated at any time, the contents of the user’s manual are subject to change without prior notice.

EverFocus CMS Setup and User Guide

1.2Software Related Files

The files for software installing, running, recording and sharpshooting are in the following folders by specific paths.

Software Installation Directory:

The default software installation path is C:\Program Files (x86)\EverFocus\EverFocus CMS. You can define the path for installation.

1.3Application Environment

Requirements for system configuration:

• CPU: Intel Core 2 Duo 2.4GHZ or higher

• RAM: 2GB or higher

• VGA: DirectX 9.0 compatible VGA card, NVIDIA GeForce 9500GT or higher, with video memory of 512MB or larger (Please make sure the graphics driver provided by the computer supplier has been installed properly)

• Network Card: Recommend to use gigabit NIC (Including network card, router, switch and network cables of 5e or higher specifications for RJ45 port)

• Disk Space: At least 1GB space should be available except the required space for recording

• Operating System:

Window 7 Professional, Enterprise, Ultimate (32 bit or 64 bit)

Window 8, Window 8 professional, DirectX 9.1 or higher

Window 10 (32 bit or 64 bit)

Mac OS: 10.6 or higher

2.System Overview

2.1Operation Management

In consideration of the functions and features of the software, we strongly recommend that:

• All the operators should be trained so as to avoid forming the artificial weak point of protection system.

• Sound user management mechanism and level should be established and the low level user’s access should be restricted so as to avoid the possibility of the incorrect operation.

2.2Software Installing & Uninstalling

2.2.1Software Installing

1.Double click the installation file “EverFocus CMS_xxx_xxxx_xx_xx.exe”, the following window will pop up. The system default installation path is C:\Program Files (x86)\EverFocus\Everfocus CMS. To change the installation path, click Browse to customize. Confirm the installation path and then click Next.

2.Confirm the shortcuts in the Start Menu. Click Next.

3.Select the additional tasks. Click Next.

4.Click Install to start installing.

5.Click Finish to exit Setup.

2.2.2Software Uninstalling

You can uninstall the software in Control Panel > Programs > Uninstall a program.

1.Go to Control Panel > Programs > Uninstall a program. Find the EverFocus CMS and select it. Click the

Uninstall button.

2.The following window will pop up.

3.Click Yes and also confirm to delete the user profiles.

4.Click Yes, and EverFocus CMS has been successfully removed from your computer.

3.Getting Started

3.1Software Start-up

After installation is finished, a shortcut for EverFocus CMS will be generated on the desktop. Run the program by double clicking the shortcut on the desktop or click Start  All Programs  Everfocus  Everfocus CMS  Everfocus CMS.

3.1.1Start-up Wizard

1.When first-time running the Everfocus CMS, the start-up Wizard appears. Follow the instructions to configure the basic settings.

Note: If the Wizard does not appear, please click Help  Open Wizard to manually open it.

2.Click Next, the following page appears. You can add devices using this page.

3.To automatically add devices to the system, click Add Online Device and the system will scan all the online devices in the same LAN.

a.Select a protocol type from the Protocol Type drop-down list and then click Refresh to search for the devices.

b.You can check the device info by directly clicking on the device, the device info will be automatically displayed on the left-side pane.

c.If you want to add only one device, select a device by single-click on it. The selected device will be highlighted with a gray background.

d.You can also select multiple devices by clicking the first device and then press and hold the Ctrl or

Shift keys to select multiple devices.

e.After selecting the desired device(s), click Add Selected Device, the below window appears.

f.Input a name in the Device Name field, e.g. home, office. Also input the User Name and Password of the device. The default User Name is “admin”; while default Password is blank.

g.Click Add, the device(s) are now added to the Devices list.

h.You can optionally edit the device info by clicking the Modify icon on the right-side of each device.

4.To group the devices, click Import All to import all device(s) from the Devices list to the default group.

5.Click Next and then click Finish to complete the wizard.

3.2Login Window

If you exit the system and then restart the system again, the Login window will pop up. By default, users can login the system without a password. To change the password, go to Account Management and modify the admin account.

To exit the system, on the Top Navigation Bar, click File > Exit.

3.3General Function Setup

In this chapter, we will describe the steps on how to set up the general functions.

3.3.1Adding Devices from Other Servers (Client Servers)

EverFocus CMS is designed with the client-server structure. Users can easily add devices from other servers (client servers) to your server sites.

Here we use Server A (main server) and Server B (client server) for example. To add devices from Server B to Server A, please follow the steps below:

1.On Server B, enter the System Configuration page (Control Panel > System Configuration > General).

a.Select Server from the drop-down list.

b.Set up the Port, User Name and Password for Server B. The port number should be greater than 1000.

c.Click Setup to configure the Server B.

d.Click Save to save the settings.

2.On Server A, enter the System Configuration page (Control Panel > System Configuration > General).

a.To add devices from Server B, select Client from the drop-down list.

b.Enter the IP, Port, User Name and Password of Server B.

c.Click get to get the devices from Server B.

d.Click Save to save the settings.

3.Devices from Server B have been added to Server A. Go to the Main View and you can see the devices on the Device List.

3.3.2Adding Devices and Grouping Devices

1.Enter the Group Device Management page (Control Panel > Group Device Management).

2.To automatically add devices to the system, click Add Online Device and the system will scan all the online devices on the same LAN.

a.Select a protocol type from the Protocol Type drop-down list and then click Refresh to search for the devices.

b.You can check the device info by directly clicking on the device, the device info will be automatically displayed on the right-side pane.

c.If you want to add only one device, select a device by single-click on it. The selected device will be highlighted with a gray background.

d.If multiple devices are using the same user name and password, you can select multiple devices by clicking the first device and then press and hold the Ctrl or Shift keys to select multiple devices.

e.After selecting the desired device(s), click Add Selected Device, the below window appears.

f.Input a name in the Device Name field, e.g. home, office. Also input the User Name and Password. The default User Name is “admin”; while default Password is blank.

g.Click Add, the device(s) are now added to the Devices list.

h.You can optionally edit the device info by clicking the Modify icon on the right-side of each device.

3.To manually add devices to the system, click Add Device to bring up the Add Device window. Input the device information. The default media port is 9000, default User Name is “admin”; while default Password is blank. Click Add, the device is now added to the Devices list.

4.To group the devices:

a.If you want to create a new group, on the Groups list, click the Add button and input a group name to add a new group. Click Yes, the group name is now added to the Groups list.

b.To import the devices to the desired group:

1)Select the desired group by clicking on it, the selected group will be highlighted with a green background.

2)Select the desired device(s) by clicking on it, the selected device(s) will be highlighted with a gray background. You can also select multiple devices by clicking the first device and then press and hold the Ctrl or Shift keys to select multiple devices.

3)Click the Import button, the selected device(s) will be added to the group.

3.3.3Displaying Live Streams on the Main View

After adding devices to the system, you can display device live streams on the Main View.

1.Enter the Main View page (Control Panel > Main View).

2.Drag the Groups, Devices or Channels from the Device List and drop it to the Display Window. Drag a Group: Displays all the streams of the devices in this Group.

Drag a Device: Displays all the streams of this Device. Drag a Camera: Displays the stream of this camera.

3.The streams will be displayed.

4.Control Panel

The Control Panel lists all the control functions for users to control their systems. The functions are listed as below. Please refer to each chapter to know more about the functions.

• Main View: Displays device live streams. Please refer to 4.1 Main View.

• Remote Playback: Directly playback the recordings from the connected device(s). Please refer to 4.2 Remote Playback.

• Group Device Management: Manage the devices and groups. Please refer to 4.3 Group Device Management.

• Local Log Search: Search all kinds of log info including alarm, operation, system or devices log. Please refer to 4.4 Local Log Search.

• Account Management: Manage the user accounts and privileges of the system. Please refer to 4.5 Account Management.

• File Management: Search or backup the snapshots and recordings. Please refer to 4.6 File Management.

• System Configuration: Configure the system settings including language, client-server configuration, file storage path or alarm sound. Please refer to 4.7 System Management.

• E-Map Management: Set up E-Map configurations. Please refer to 4.8 E-Map Management.

• Local Playback: Playback the recordings stored in the system. Please refer to 4.9 Local Playback.

• Local Record Management: Configure the local record settings. Please refer to 4.10 Local Record Management.

• Alarm Config Management: Configure the alarm settings. Please refer to 4.11 Alarm Config Management.

4.1Main View

No.	Name Description
. 1	. Device List	Displays all the connected devices. You can also perform some functions on the Device List. Please refer to 4.1.1 Device List for more details.
2	Device List Button	Click to display or hide the Device List.
. 3	. Toolbar	You can perform some functions on the Main View using the Toolbar. Please refer to 4.1.2 Toolbar for more details.
. 4	Alarm Control Panel	Click the Alarm button to display or hide the alarm control panel. Please refer to 4.1.3 Alarm Control Panel for more details.
5	CPU Status	Displays CPU utilization status.
. 6	. Display Window	Displays the streams from the Device List. You can also perform some functions using the Live Channel Toolbar. Please refer to 4.1.4 Display Window for more details.
. 7	. Top Navigation Bar	Click to perform some functions or enter to setup pages. Please refer to 5. Top Navigation Bar for more details.

4.1.1Device List

After adding the devices to the systems, the added devices will be display on the Device List. You can perform some functions on the Device List.

The icons on the Device List represents:

.	Online	Offline	Preview
Group		–	–
DVR	.	.	–
Camera	.	.	.

To display device streams, drag the Group, Devices or Channels from the Device List and drop it to the Display Window.

Drag a Group: Displays all the streams of the devices in this Group. Drag a Device: Displays all the streams of this Device.

Drag a Camera: Displays the stream of this camera.

Double-click on a preview camera can display the camera in full screen.

Right-click on the Group, Device or Camera to:

Group: Set all the streams to Main Stream or Sub Stream.

Device: Open or close all channels on the Display Window; set all the streams to Main Stream or Sub Stream; subscribe alarm, remotely configure the device or voice intercom (you can use voice intercom function to transmit or receive audio from IRONGUARD by connecting microphones and speakers to your PC.)

Camera: Set the camera stream to Main Stream or Sub Stream.

4.1.2Toolbar

You can perform some functions on the Main View using the Toolbar.

No.	Name	Description
. 1	. Full Screen	Click to display the Display Window in full screen. Press the ESC key to exit full screen mode.
2	Layout	Click to select a layout.
3	Stop All Streams	Click to stop and close all streams on the Display Window.
. 4	. Record	Select a channel by clicking on it and the channel will be highlighted with a red frame, click the Record button to manually record the selected channel. Click again to stop recording.
. 5	. Snapshot	Select a channel by clicking on it and the channel will be highlighted with a red frame, click the Snapshot button to take a snapshot of the selected channel.
6	Previous	Click to display the previous layout pages.
7	Next	Click to display the next layout pages.
8	Sequence	Click to configure sequence mode. Please refer to 4.1.2.1 Sequence Mode.
9	Audio	Click to turn on or turn off the audio.
10	Fisheye	This function is project-based. Click to turn on the Fisheye camera.
11	Floodlight	This function is project-based. Click to turn on the Floodlight of the camera.

4.1.2.1Sequence Mode

When the Sequence Mode is activated, the Display Window will display the layout views in sequence. You can configure the Sequence Mode to the Current Main View or Global Main View independently.

To configure the Sequence Mode:

1.On the Main View, click the Sequence button on the Toolbar to bring up the Sequence Mode Control window.

2.As EverFocus CMS allows users to open a single Main View window (Single-Window) or multiple Main View windows (Multi-Window), you can optionally apply different sequence interval to a

Single-Window or Multi-Window. To set up Multi-Window, please refer to 4.1.2.2 Multi-Window View.

a.Current Main View: If you want to apply the Sequence Mode only to the current Main View window, click the Current Main View button.

i.Select Independent or Sync with Global to apply the Interval setting.

Independent: Select Independent if multi-window has been set up, but you want to apply the Sequence Interval to the current main view only.

Sync with Global: Select Sync with Global if you want to synchronize the Sequence Interval of the current main view with the global main view. If this option is selected, the Sequence Interval of the current Main View will follow the Sequence Interval of global main view.

ii.Adjust the slide bar of the Switch Interval to set up the Sequence Interval.

iii.Click Start to start the Sequence Mode. Click Stop to stop the Sequence Mode.

b.Global Main View: If you want to apply the Sequence Mode to all of the Main View windows, click the Global Main View button.

i.Adjust the slid bar of the Switch Interval to set up the Sequence Interval.

ii.If you want to synchronize the Sequence Interval of all the Main View windows with the one setup for the Global Main View, check the “Force all main view synchronize with global view” checkbox.

iii.Click Start to start the Sequence Mode. Click Stop to stop the Sequence Mode.

4.1.2.2Multi-Window View

Users can optionally open multiple Main View windows (Multi-Window) and display the windows on different monitors. Up to 4 Main View windows can be opened.

To open multiple Main View windows:

1.On the Main View, select a layout and apply streams to the Display Window.

2.Drag the Main View tab out of the EverFocus CMS window, the new Main View window has been created. You can also display the new Main View window on another monitor.

3.To create another Main View window, on the Control Panel, click Main View to create a Main View Tab. Select a layout and apply streams to the Display Window.

4.Drag the Main View tab out of the EverFocus CMS window, the 2nd Main View window has been created. You can also display the 2nd Main View window on another monitor.

5.Follow Step 3 and Step 4 to create more Main View windows. Up to 4 Main View windows can be created.

6.After creating the multiple Main View windows, you can apply the Sequence Mode to the created Main View windows. Please refer to 4.1.2.1 Sequence Mode.

4.1.3Alarm Control Panel

On the Main View, click the Alarm button on the lower-left corner to bring up the Alarm Control Panel. All the triggered alarm info will be displayed here.

After setting up the alarm configurations, the triggered alarm will be displayed on the Alarm Control Panel. You can check the Motion Detection, Video Exception, Alarm I/O or PIR checkboxes to display the alarm types. You can also click the Clear Info button to clear the alarm info on this panel.

You can click on the Alarm Snapshot column to display the snapshot image or click on the Alarm Record

column to play back the alarm recording.

To set up Alarm configurations, please refer to 4.11 Alarm Config Management.

4.1.4Display Window

You can perform some functions on the Display Window.

Display Window

Displays live streams from the Device List.

Drag the Group, Devices or Channels from the Device List and drop it to the Display Window. Drag a Group: Displays all the streams of the devices in this Group.

Drag a Device: Displays all the streams of this Device. Drag a Camera: Displays the stream of this camera.

Full Screen: Double-click on a channel can display the channel in full screen.

Click on a channel to display the Live Channel Toolbar. Please refer to 4.1.4.1 Live Channel Toolbar.

Right-click on a channel to perform the live channel function. Please refer to 4.1.4.2 Live Channel Functions.

4.1.4.1Live Channel Toolbar

On the Display Window, click a channel and the Live Channel Toolbar displays at the bottom of the channel.

No.	Name	Description
1	Snapshot	Click to take a snapshot of this channel.
2	Record	Click to manually record this channel. Click again to stop recording.
. 3	. PTZ	Click to display the PTZ Control Panel. Please refer to 4.1.4.3 PTZ Control Panel for more details.
4	Stop Live View	Click to stop and close the stream.
. 5	. Zoom	Click to use Digital Zoom function. Please refer to 4.1.4.4 Digital Zoom for more details.
. 6	. Adjust Live Color	Click to display the image setting window and adjust the Color, Brightness, Contract and Saturation for this channel.
7	Sound	Click to turn on or turn off the sound.

4.1.4.2Live Channel Functions

On the Display Window, right-click on a channel, the function window displays.

Stop Preview: Click to stop displaying the stream

Snapshot: Click to take a snapshot.

Start Record: Click to start manually recording. Click again to stop.

Open PTZ Panel: Click to display the PTZ Control Panel to perform the PTZ function.

Previous Screen: Click to display the previous channel.

Next Screen: Click to display the next channel.

Full Screen: Click to display the Display Window in full screen.

4.1.4.3PTZ Control Panel

You can use the PTZ Control Panel to perform some functions of the PTZ camera. On the Display Window, click a PTZ channel to display the Live Channel Toolbar. Click the PTZ button to display the PTZ Control Panel.

Direction Control / Auto Pan Adjust Zoom

Adjust Focus Adjust IRIS

Adjust PTZ Speed

Preset / Tour Setup

Performing the Preset Positions:

1.Click the Preset button to display the preset set up list.

2.Select a preset number by clicking on the index list, the selected number will be highlighted with a gray background. Up to 255 positions can be set up.

3.Select a viewing position by using the direction control keys and optionally adjust zoom, focus and iris.

4.Click the Set Preset button to set up this preset position.

5.Follow Step1 to Step3 to set up multiple preset positions.

6.To delete a preset number, select a preset number on the index list and then click the Clear Preset

button .

7.To move to a preset point, select a preset number on the index list and then click the Call Preset button

Performing the Tour Function:

1.Set up the preset positions in advance.

2.Click the Tour button to display the Tour list.

3.Click the Start Tour button to start the Tour function.

4.Click to Stop Tour button to stop the Tour function.

4.1.4.4Digital Zoom

On the Display Window, click a channel to display the Live Channel Toolbar. Click the Zoom button to use the Digital Zoom function.

To perform the Digital Zoom function:

1.Click on a channel to display the Live Channel Toolbar and then click the Zoom button.

2.On the stream, use your mouse to draw a square on a certain area where you want to have a close-up view.

3.You can follow Step 2 to zoom in the desired area.

4.To return to the original view on the channel, left-click the mouse.

5.To exit Digital Zoom, click the Zoom button again.

4.2Remote Playback

On the Control Panel, click the Remote Playback button to display the Remote Playback window. You can remotely play back the recordings stored in the DVRs or NVRs.

To start playing back:

1.On the Device List, select channels by clicking the checkboxes.

2.Select a Stream Type and the desired Record Types. Note that the options can only be activated when the related functions have been configured on the DVR end.

3.If you want to synchronously play back the channels, check the Synchronous Playback checkbox.

4.Select a date. The date marked with an orange triangle indicates there are recordings during the date.

5.Click the Search button.

6.You can start playing back the recordings using the Playback Control Panel.

Note that if using smart search function, you need to choose mainstream and click Motion or General to search individual.

Playback Control Panel

Previous Period

Play

Pause

Slow Full

Forward Screen

Quad

View 16-Division

Stop

Fast Forward

Single View

9-Division

Sound

Next Period

Time Span

Playback Channel Control Bar

On the Remote Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

Play

Stop Fast

Zoom

Record Download

Pause Slow

Forward Step

Snapshot Sound

Forward Forward

4.2.1Download Recording Files

To download recording files:

1.On the Remote Playback window, click a channel to display the Playback Channel Control Bar. Click the

Download button.

2.Click the Download by Files tab, select the desired recording files and then click the Download button to download the files to your computer.

3.If you want to download files by the selected date, click the Download by Date tab, select the desired date and time range and then click the Download button.

4.3Group Device Management

You can add devices or group the added devices using the Group Device Management page (Control Panel

> Group Device Management).

【Devices Panel】

You can use the left-side Devices panel to add, modify or delete devices; or remotely control the DVRs. To add devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

You can also use the device icons to modify devices.

Modify: Click to modify the device info.

Delete: Click to delete the device.

Remote Config: Click to enter the Remote Configuration page to configure the Device settings remotely. About the configurations, please refer to the User’s Manual of the device.

Groups Panel

You can use the right-side Groups panel to group the added devices from the Devices panel. You can select different channels from different DVRs to a group. To group devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

4.4Local Log Search

You can search log information of the connected devices using the Local Log Search page (Control Panel > Local Log Search).

To search log information:

1.Select the filter items on the above field. User Name: Select the login user(s).

Log Type: Select a log type.

Alarm Type: Select the desired alarm type(s). Start / End Time: Select a time range.

2.Click the Search button, the search results will be displayed below.

3.You can click the Export button to export the searched log info. Or click the Import button to import the log info.

4.5Account Management

If you are the admin account, you can add multiple user accounts and grant privileges to each account using the Account Management page (Control Panel > Account Management).

Admin: By default, the admin account has full privileges. The admin account cannot be deleted and only the password can be changed. By default, the password of the admin account is blank. To change the password, click the admin account on the list and then click the Modify button. Input the password and then click Save. Only the Admin account can add, edit or delete user accounts.

To add a user account:

1.Click the Add button, the Add User window appears.

2.Input the User Name, Password and confirm password.

3.In the User Privilege field, check the functions for this user and then check the channels for each function.

4.Click the Save button to save the settings. This User account should be listed.

To modify the user privileges:

1.On the account list, select an account by clicking on it, the selected account will be highlighted with a gray background.

2.Click the Modify button, the Modify User window appears.

3.Modify the user info and privileges and then click the Save button.

To delete a user account:

1.On the account list, select an account by clicking on it, the selected account will be highlighted with a gray background.

2.Click the Delete button to delete the selected user account.

4.6File Management

You can view the snapshots and recordings stored in the computer using the File Management page (Control Panel > File Management).

4.6.1Local Snapshot Search

To search for local snapshot images:

1.Click the Snapshot tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for snapshots from the channels on the Device List. Select Deleted Channel(s) to search for snapshots from the deleted channels.

Start / End Time: Select a time range.

3.If Added Channel(s) is selected from the Search From drop-down list, you can select the desired channel, device or group from the Device List by clicking on it, the selected item will be highlighted with a green background.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the image to display the image.

6.To delete or download the images on the list, click to select multiple images using the Ctrl key. The selected images will be highlighted with an orange frame. Click the Delete button to delete the selected images or click the Save button to download the selected images to your computer.

The downloaded images can be viewed using the internal player, please refer to 5.1.1 Open Captured Snapshots.

4.6.2Local Recording Search

To search for local recordings:

1.Click the Video tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for recordings from the channels on the Device List. Select Deleted Channel(s) to search for recordings from the deleted channels.

Start / End Time: Select a time range.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the thumbnail image to play back the recording.

6.To delete or download the recordings on the list, click to select multiple recordings using the Ctrl key. The selected recordings will be highlighted with an orange frame. Click the Delete button to delete the selected recordings or click the Save button to download the selected recordings to your computer.

The downloaded recordings can be viewed using the internal player, please refer to 5.1.2 Open Video File.

4.7System Configuration

You can configure some basic system settings, select the storage locator or set up the alarm sound using the System Configuration page (Control Panel > System Configuration).

4.7.1General

You can configure general system configurations on this page.

Language: Select a language.

Log Keeping Time: Select a keeping time range for log.

Enable Auto Login: Check the box to enable auto login. Users can login without inputting user name and password.

Resume Live View Status: When starting the system, the previous live view status/layout will be automatically resumed.

Server/Client: You can configure the system to be a server or client and then add devices from the client sites to your server site. Please refer to 3.3.1 Adding Devices from Other Servers (Client Servers).

4.7.2File

You can configure the storage paths for recordings or snapshot images.

Recording Path: Select a storage path for the recordings.

Snapshots Stored Path: Select a storage path for the snapshot images.

Download Record Type: Select a video format for the downloaded recordings. MP4 or AVI.

Trigger alarm when disk space is less than xxx MB: Input a number in the input box. When the available disk space is less than then setup capacity, the alarm message will appear. The default setting is 600MB. The minimum value is 500MB.

4.7.3Alarm Sound

You can customize the alarm sound when Motion, Video Exception or Alarm events occur.

1.Click the button to select an audio file (wav).

2.You can click the button to play the audio file.

3.Click Save to save the settings.

Click the Default can restore the alarm sound to default alarm sound.

4.8E-Map Management

1.To add an E-Map, click the Add E-Map button (either one), an Add E-Map window appears. Input a name and select an image, and then click the Yes button.

2.Drag and drop the IP cameras from the Device List to the map. When there is an event occurs, an alarm icon will be displayed beside the camera icon.

3.You can use the buttons at the lower side of the screen to preview or edit the E-Map.

Map Preview: Click the Map Preview button and then you can use the function icons on the right-side to preview E-Maps, clear alarms, or turn to the previous or next pages.

Icons		Description
.	E-Map Preview	Click to view the added E-Maps.
.	Clear Alarm	Click to clear the alarms.
.	Previous	Click to turn to the previous page.
.	Next	Click to turn to the next page.

Edit Map: Click the Edit Map button and then you can edit the e-map or hot spot (location) using the function icons on the right-side.

Click the E-Map Click the camera icon on the E-Map

Icons		Description
.	E-Map Preview	Click to view the added E-Maps.
.	Modify E-Map	Click to modify the current E-Map.
.	Delete E-Map	Click to delete the current E-Map.
.	Add Hot Region	Click to add a hot region of the E-Map.
.	Modify Hot Spot	Click to modify the hot spot (location of the camera).
.	Delete Hot Spot	Click to delete the hot spot.
.	Next	Click to turn to the next page.

4.9Local Playback

On the Control Panel, click the Local Playback button to display the Local Playback window. You can play back the recordings stored in the computer. Note that for this function to work, you have to configure the record schedule in advance. Please refer to 4.10 Local Record Management.

To start playing back:

1.On the Device List, select channels by clicking the checkboxes.

2.If you want to synchronously play back the channels, check the Synchronous Playback checkbox.

3.Select a date. The date marked with an orange triangle indicates there are recordings during the date.

4.Click the Search button.

5.You can start playing back the recordings using the Playback Control Panel.

Playback Control Panel

Previous Period

Pause

Slow Forward

Full Screen

Sound

Fast

Switch

Play

Stop

Forward Layout

Next Period

Time Span

Playback Channel Control Bar

On the Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

4.10Local Record Management

On the Control Panel, click the Local Record Management button to display the Local Record Management window. You can configure multiple record schedules to record the streams in your computer.

4.10.1Record Management

After setting up the Record Schedule (refer to 4.10.2 Record Schedule), you will have to select a storage path and desired camera streams to activate the schedule recording

1.For the first time set-up, after clicking the Local Record Management icon on the Control Panel, the below window appears. Select the desired storage path(s) for the Schedule Record and then click OK. Note that after clicking OK, the storage path(s) cannot be changed.

2.Configure the Record Schedule in advance (please refer to 4.10.2 Record Schedule). After configuring the Record Schedule, the selected cameras for Record Schedule will be displayed in the Local Record Information field.

3.In the Local Record Setting field, select an overwrite type and recording path, and then click the Save

button.

Overwrite: Select an overwrite type.

Recording Path: Select the desired recording path by checking the checkboxes.

4.In the Local Record Information field, select the desired cameras for schedule recording by checking the checkboxes.

5.Click the Start Record button to activate the Record Schedule function.

6.If you want to de-activate the Record Schedule, click the Stop Record button.

4.10.2Record Schedule

You can configure multiple schedules to record the camera streams in your computer. Click the Record Schedule tab to enter the Record Schedule page.

1.In the Schedule List field, check Item0 to define a schedule profile for Item0.

Note that by default, Item0 is created on the list. You can click the New button to add multiple items and then define the schedule profile for each item.

2.Input a time interval (recording length) In the Record File Interval input box.

3.Select a recording stream type. Main Stream or Sub Stream.

4.Configure the time schedule.

a.Check the day checkboxes and then use your mouse to drag on the time blocks. The selected time blocks will be applied with a green background, which means the blocks have been applied with the recording schedule function.

b.If you want to apply the recording schedule to everyday, check the Every Day checkbox and then select the desired time blocks.

5.On the Device List, select the desired cameras to be applied with this recording schedule.

6.Click the Save button to save the settings.

7.After setting up the recording schedule, go to Record Management (refer to 4.10.1 Record Management) to select a storage path for activating the recording schedule.

4.11Alarm Config Management

On the Control Panel, click the Alarm Config Management button to display the Alarm Config Management window. You can configure the alarm actions once receive the alarm data from the DVR end.

For the Alarm function to work, you will have to configure the below settings in advance.

• Configure the alarm settings on the DVR end, including the Motion, Video Loss or I/O.

• Configure the local recording settings. Please refer to 4.10 Local Record Management.

• Configure the alarm settings. Please refer to the below instruction.

1.Ensure the alarm settings have been configured on the DVR end.

2.On the Alarm Config Management page, click on Item1 to configure the alarm settings for Item1.

Note that by default, Item1 is created on the list. You can click the New button to add multiple items and then configure the alarm settings for each item.

3.Select the alarm actions of each alarm type.

• Trigger Snapshot: When an alarm occurs, the system will take a snapshot of the alarm channel(s).

• Trigger Record: When an alarm occurs, the system will start recording of the alarm channel(s). You can input a recording time length for the alarm recording. Note for the system to record the alarm recordings, you will have to configure the local record settings. Please refer to 4.10 Local Record Management.

• Trigger Pop-up: When an alarm occurs, the system will pop-up a live view window of the alarm channel(s). You can input a pop-up window display time. The window will close when the time’s up.

• Alarm Sound: When an alarm occurs, the system will play the alarm sound. You can configure the alarm sound. Please refer to 4.7.3 Alarm Sound.

4.On the Device List, select the desired cameras to be applied with this alarm setting.

5.Click the Save button to save the settings.

5.Top Navigation Bar

You can use the Top Navigation Bar to quickly enter to a setup page or perform some functions.

5.1File

5.1.1Open Captured Snapshots

You can view the downloaded images using the internal player by clicking Open Captured Snapshots. To download snapshot images to your computer, please refer to 4.6.1 Local Snapshot Search.

1.Click Open Captured Snapshots and then select an image file, the file will be displayed.

2.To display another snapshot image, click the drop-down button to select another image file.

5.1.2Open Video File

You can play back the downloaded recordings using the internal player by clicking Open Video File. To download the recordings to your computer, please refer to 4.6.2 Local Recording Search.

1.Click Open Video File to display the Open Video window.

2.Click the Open recording file button to select a recording. You can click this button to select multiple recording files. The selected files will be displayed on the list.

3.After selecting a recording file, the system will start playing back the recording.

4.You can use the playback control buttons to perform some functions.

5.2.1Lock

You can click Lock to lock the system and the system will not be operated. To unlock the system, select a user and input the password to login.

5.2.2Switch User

You can click Switch User to select another user account to login the system.

5.2.3System Configuration

Click System Configuration to enter the System Configuration page. Please refer to 4.7 System Configuration.

5.3Display

5.3.1Display Resolution

Select a desired screen resolution of the EverFocus CMS by clicking the options. The options include 1024×768, 1280×1024, 1920×1080, Full Screen.

5.3.2Control Panel

Click to enter the Control Panel page. Please refer to 4. Control Panel.

5.3.3Main View

Click to enter the Main View page. Please refer to 4.1 Main View.

5.3.4Remote Playback

Click to enter the Remote Playback page. Please refer to 4.2 Remote Playback.

5.3.5Local Record Schedule

Click to enter the Local Record Management page. Please refer to 4.10 Local Record Management.

5.3.6Local Playback

Click to enter the Local Playback page. Please refer to 4.9 Local Playback.

5.3.7E-Map Management

Click to enter the E-Map Management page. Please refer to 4.8 E-Map Management.

5.4Tool

5.4.1Account Management

Click to enter the Account Management page. Please refer to 4.5 Account Management.

5.4.2Group Device Management

Click to enter the Group Device Management page. Please refer to 4.3 Group Device Management.

5.5Help

5.5.1Open Wizard

Click Open Wizard to open the Wizard window. Please refer to 3.1.1 Start-up Wizard.

5.5.2About

Click About to display the EverFocus CMS version info.

Amcrest Smart Home App Setup Guide

admin — Sat, 30 Aug 2025 13:23:34 +0000

Amcrest Smart Home App Setup Guide, The Amcrest Smart Home app will allow you to stay connected to all your Smart security devices including our Video Doorbell, Deterrent Camera, and our Battery Camera.

Wi-Fi Best Practices (Amcrest Smart Home)

Most Wi-FiAmcrest Smart Home devices have a communication distance of up to 164ft (open field) however if you notice the device is going offline regularly or becomes unresponsive your network and the location of the device may play a huge role in its ability to function properly. For more information on location and how it affects a Wi-Fi device, please refer to the information provided below.

Location: How far is the device is from the wireless router.

• Larger distances can be affected more by interference and be susceptible to connection issues. This can cause the hub to go offline which will also affect the sensors.

• Actual distances can vary drastically by the type of router. If connection issues arise, then a Wi-Fi extender should be considered.

Range Limiting Factors


Reflection: The signal reflects back.	Scattering: The signal scatters back into multiple new signals.	Refraction: The signal bends as it travels through an object (e.g. glass window).	Diffraction: The signal changes direction as it passes around an object.	Attenuation: The signal strength weakens as it passes through an object.

Wi-Fi signal strength decreases as it passes through different types of material. Try to position your wireless camera and receiver where the signal does not pass through metal or concrete blocks, which can significantly reduce signal strength (as shown in the information provided below).

Plastic & Wood: 10 – 30%

Brick: 30 – 50%

Concrete Cinder Blocks: 50 – 70%

Metal & Metal Cladding: 70 – 90%

Note: Signals that must pass through wet or moist materials (e.g. shrubs and trees) may be significantly reduced.

Using Amcrest Smart Home Products with Amcrest View Pro

Amcrest Smart Home devices such as deterrent cameras, doorbells, or other related Amcrest Smart Home devices, excluding battery cameras and doorbells are capable of connecting to both the Amcrest Smart Home app as well as the Amcrest View Pro app.

However, since Amcrest Smart Home devices function primarily on a cloud-based platform setting up an Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and must be set up first using the Amcrest Smart Home app. If using push notifications, please make sure push notifications settings are established in the Amcrest Smart Home app, prior to adding the device to view pro. For more information on activating push notifications, click here.

For more information on how to add your specific device using the Amcrest Smart Home app, please refer to the Quick Start Guide for your specific device.

If you would like to view your Amcrest Smart Home devices using the Amcrest View Pro app, please refer to the information provided below.

Adding an Amcrest Smart Home Device to Amcrest View Pro

Please make sure your mobile device and Amcrest Smart Home device are connected to the same network during setup.

Step 1: Open the Amcrest View Pro app.

Step 2: Tap on the Settings ( ) icon in the upper left corner and tap on Device Manager. Then tap on Add Device.

Step 3: Tap on Search Device.

Step 4: Select your Amcrest Smart Home device from the Device List. Tap on Connection Type to continue.

Step 5: Tap on P2P Setup

Step 6: Enter a name for your camera in the Device Name field and enter the password for your device in the Password (default is admin) field. The password used in this field will be the password originally set for the camera in the Amcrest Smart Home app. Tap Start Live View to continue.

Your Amcrest Smart Home device has now been added to your Amcrest View Pro app.

Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View Pro app. Other features such as playback, configuration, etc will not be available. To access and use these settings, please use the Amcrest Smart Home app.

How To Setup Alexa Using Amcrest Smart Home (Updated)

Many of our Amcrest Smart Home devices, such as the Wi-Fi doorbell camera and other devices, are compatible with Amazon Alexa devices that support video streaming. To use Alexa with our devices the device must be setup first in the Amcrest Smart Home app before you can set it up in Alexa.

Note: The name of the device on your Amcrest Smart Home account will be the name used to view your device on Alexa.

Note: Certain Alexa devices such as the Echo Show 5 only support cameras up to 1080P resolution. Cameras set at a higher resolution above 1080P may experience issues connecting to Alexa.

For a brief guide on how to connect your Amcrest Smart Home camera to a supported Amazon Alexa device, please follow the instructions below:

Step 1: Ensure your Alexa device has completed its initial setup including synchronization with your Amazon account.

Step 2: Download the Amazon Alexa app from the Apple App store or Google Play Store and sign in using your Amazon Alexa account.

Step 3: Click the “+” icon and select Add Device.

Step 4: In the Device Type or brand search bar, enter Amcrest and select an applicable option.

Step 5: Check that your camera is powered on and already added into the Amcrest Smart Home app, if so tap Yes. If you need to make sure your camera can be properly controlled by the Amcrest Smart Home app, click Go to the Amcrest app to verify, select Yes when complete.

Step 6: Allow Alexa to discover your new device, click Next and follow the prompts to complete setup.

How to Upgrade/Downgrade Amcrest Smart Home Firmware Manually Using the Amcrest IP Config Tool

The firmware for your device can be upgraded or downgraded manually using the Amcrest IP Config tool. This process must be performed using a Windows or Mac OS computer/laptop and must be connected to the same network as the Amcrest Smart Home device. Before proceeding, please make sure your device is still connected to the same network as the device that is using the Amcrest IP Config tool. To download the Amcrest IP Config tool, click here

Note: Performing this process manually will be at your own risk. For access to the latest or previous firmware versions, please visit amcrest.com/firmware-ash.

For more information on how to manually upgrade the firmware, please refer to the information provided below.

Step 1: Locate the .bin file for your specific device by visiting amcrest.com/firmware-ash

Step 2: Open the IP config tool, select your device and click Login.

Step 3: Enter the username and password for your device and click OK.

Step 4: Click on the Upgrade tab.

Step 5: Click Open File and access the .bin file and click Upgrade.

Allow the device to upgrade, the device will go offline and reboot. Once the reboot is finished the device will come back online (solid green LED) and you will be able to access the device again.

How To Externally Format a MicroSD Card to FAT32

How To Externally Format a MicroSD card

If you are unable to format your microSD card using the Amcrest Smart Home app you can also format it using the GUI format tool provided in the link below.

• GUI Format Tool.exe

(80 KB)

Note: A microSD adapter or USB microSD card reader will be required to read the MicroSD card on your computer. Mac users, click here.

Step 1: Download and load the GUI Format Tool.

Step 2: Insert your SD card into your computer and allow the program to read the card.

Note: Uncheck the Quick Format checkbox if you would like a full format of the SD card. Formatting the SD card will remove all information and data from the card and format the card to FAT32.

Step 3: Click Start in the FAT32 Format menu and allow the program to format the card. Click OK to continue.

Step 4: Allow the program to finish formatting the SD card. When finished, click the Close button to close the program.

The microSD card has now been properly formatted to FAT32. Remove the microSD card and insert it into your device.

Amcrest Smart Home App Icons Explained

See below for a chart that details what each icon of the Amcrest Smart Home app:

How to Disable the Indicator Light on Your Amcrest Smart Home Camera

The Indicator light on your camera can be disabled or enabled using the Amcrest Smart Home app. For more information, please refer to the information provided below.

Step 1: Log in to the app and access your device.

Step 2: Tap on the Settings icon.

Step 3: Scroll down to the Indicator Light toggle switch and tap to disable it.

Note: If your device does not have an indicator light toggle switch, tap on Video Settings, then slide your finger on the carousel and locate the Indicator Light icon. Tap the Indicator Light icon to disable the indicator light. To enable the indicator light, tap the icon again.

How to Recover a Password for Your Amcrest Smart Home Account

If you have forgotten the password for your Amcrest Smart Home account and would like to recover the password, please refer to the information provided below. Please note, during the process, a verification code will need to be sent to the email address used for your Amcrest Smart Home account. Please make sure you have access to this email address before starting the password recovery process.

Step 1: Open the Amcrest Smart Home app and tap Forgot Password.

Step 2: Enter the email address for your Amcrest Smart Home account and tap Send Verification Code.

Step 3: Navigate to your email and locate the verification code email. Enter the verification code into the app and tap OK.

Note: There is a 60-second window to enter the verification code into the app. If a new verification code is needed, tap on the Resend button to allow the app to send another verification code to your email.

Step 4: Enter a new password into the app and confirm the password in the next field. Tap OK.

The new password has been applied to your Amcrest Smart Home account. Please remember this password as it will be required to access your Amcrest Smart Home account.

Accessing Amcrest Smart Home Products Using RTSP

Some applications or viewing tools can use Real Time Streaming Protocol or RTSP to pull a device’s stream. This requires a specifically formatted URL. Please note, not all Amcrest Smart Home devices, such as the AB2WFSET will be compatible with RTSP streaming.

URL: rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Please note, the admin and password portions of the URL will be the username and password of the CAMERA not the username and password of the account.

RTSP URL Breakdown

The bracketed items are variables that you need to input according to your setup. Explanations of each variable are given below.

rtsp:// – The RTSP protocol

[admin] – username of the camera/device
[password] – password of the camera/device
[IP address] – IP address of the camera/device. If you are not on the same local network, this should be the external IP address of the device’s network.
[port] – RTSP port number

[channel] – channel number of the stream

[stream] – main or sub stream (use “main” (01) for main stream and “sub” for substream (0)

[authbasic] – basic authentication for the stream (64).

Using VLC Media Player to Access an Amcrest Smart Home Device on RTSP?

Before proceeding, please ensure the device is properly added to the Amcrest Smart Home app, powered on, and the computer you are using is on the same network as the device. For information on how to set up your device on the Amcrest Smart Home app, please refer to the quick start guide provided with your specific device.

Step 1: Download the Amcrest IP config tool. To access the Amcrest IP config tool, please visit: http://amcrest.com/downloads

Step 2: Open the Amcrest IP config tool and locate the IP address for your Amcrest Smart Home device.

Please note, the IP address represented in the above image is for reference purposes only. The IP address for your specific device may be different depending on the network.

Step 3: Lauch the VLC Media Player

Step 4: In the toolbar, click on Media, then click on Open Network Stream to display the open-source window.

Note: The open network stream menu can also be opened by pressing Ctrl-N while the VLC player is opened.

Step 4: Enter the RTSP protocol into the Network Protocol field and fill in the information into the URL.

rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Click Play.

You can now begin streaming your camera live.

How to Register an Amcrest Smart Home Account

Registering an Amcrest Smart Home account is easy using the Amcrest Smart Home app. The Amcrest Smart Home app can be downloaded from the App Store or Google Play Store.

Registering an account allows you to begin adding your Amcrest Smart Home devices into the app. Please note, if you currently have a Zencam Security account already, registration to the Amcrest Smart Home app is not necessary as these accounts will share the same credentials. If you have a Zencam account, simply download the Amcrest Smart Home app and enter your Zencam login information into the Amcrest Smart Home app to access your account.

For more information on how to register a Amcrest Smart Home account, please refer to the information provided below.

Step 1: Download the Amcrest Smart Home app from the App Store or Google Play Store and open the app. On the main screen, tap on Register.

Step 2: Select the region in which you reside and tap Next to continue.

Step 3: Enter a valid email address and tap the “I have read and agreed” check box. The “Send Verification Code” option will appear. This will be the code needed to register your account. Tap Send Verification Code.

Step 4: Check the email address you entered for the verification code. Enter the verification code into the app and tap OK to continue. Please note, the verification code will only be valid up to 15 minutes.

Step 5: Enter a password for your account into the app and confirm the password in the next field. Set a password with a combination of 8 – 32 letters and numbers. The password will be case sensitive. Tap OK to continue.

Your Amcrest Smart Home account has been registered successfully. You will now be able to begin adding devices to your account. For more information on how to add your specific Amcrest Smart Home device, please refer to the Quick Start Guide included with your device.

How to Download a MicroSD card Recording

How to Download a MicroSD Card Recording

Recordings in the Amcrest Smart Home app can be downloaded to your phone through the Amcrest Smart Home cloud or from a microSD card. For more information on how to download recordings from the Amcrest Smart Home cloud, click here.

A microSD card must manually be inserted into the device to retain and download motion events. For more information on how to download a microSD card recording, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 2: Tap on “MicroSD Card”.

Step 3: Tap on the File List icon ( ) located in the Cloud playback interface.

Step 4: Select the recording you wish to download from the file list.

Step 5: Tap the download icon ( ) to download the recording.

The recording will begin to download.

A blue checkmark ( ) will appear next to the download icon once the recording has finished downloading. You can also share your recordings directly to other services on your smartphone via the share icon ( ) located in the middle of the download menu. Please note, the recording must be downloaded to the app first in order to share them.

Exporting the Recording to the Mobile Device

Recordings downloaded from the microSD card will be downloaded to the Downloads List folder. The Downloads List folder can be found in the Account menu.

Step 1: Exit the interface to access the main menu. Click Account.

Step 2: Click on Downloads List.

Step 3: Click on the Folder icon.

Step 4: Tap on the Export icon.

The event will be downloaded to the photo or gallery section on your phone.

How to Format a MicroSD card Using the Amcrest Smart Home App

A microSD card can be formatted using the Amcrest Smart Home app. This will clear all data on the microSD card and format the microSD card to FAT32. Formatting the microSD card is performed via the storage status menu in the app.

The storage status menu displays any current cloud or microSD card storage options applicable for your device. This option also allows you view current cloud subscriptions applicable to your device as well as format a microSD card right from your smartphone. For more information on how to format the microSD card, please refer to the information provided below.

Note: A microSD card can be formatted externally as well if needed. For more information on how to format a microSD card externally, click here.

Step 1: tap on the settings icon () on the live view screen. Tap on the Storage Status option located in the settings menu.

Step 2: The microSD card storage capacity will be displayed in this menu. If no microSD card is being read by the device the status will be “Disabled”. To format the microSD card, tap on “Format Storage
Device”.

How to Set a Motion Detection Schedule Using Amcrest Smart Home

A motion schedule allows you to set the device to begin recording motion detection events at a designated time. This is useful if you would like the device to only start detecting motion during specific times of the day. If you would like the device to record motion 24/7 you can leave the schedule as default. However, for more information on how to set a motion schedule, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and access your device.

Step 2: Tap on the Settings icon ( ).

Step 3: Tap on Motion Detection.

Step 4: Tap on Motion Schedule.

Step 5: Tap on the day of the week you wish to modify. If you are setting a schedule for multiple days of the week this can be done later in the interface.

Step 6: Tap on “Add Schedule”.

Step 7: Tap on “Start Time” and use the scroll option to select a time you want the motion schedule to start. Note: In this example we will be setting the start time to 6am (0600).

Step 8: Tap on “End Time” and use the scroll option to select a time you want the motion schedule to stop. In this example we will be setting the stop time to 5pm (1700). Tap on the back arrow ( Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply. A green check mark will be displayed next to the active days. Tap on the back arrow ( ) to exit.

Step 9: Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply.

A blue check mark will be displayed next to the active days.

Tap on the back arrow ( ) to exit.

Note: Motion schedules cannot overlap.

Step 10: Tap on the “Save” button to save your motion schedule. To add additional motion schedules, you can tap on Add Schedule and repeat the setup process.

Tap on the back arrow ( ) to exit.

How To Turn Off the IR LEDs

Disabling the IR LEDs will result in night vision being disabled on your device. This function can be enabled or disabled using the Amcrest Smart Home app. Please note, certain Amcrest Smart Home devices, such as the Wi-Fi Doorbell camera and battery camera do not support this function. For more information on how to turn off the IR LEDs, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account via the Amcrest Smart Home app.

Step 2: Select your device from the Devices menu.

Step 3: Tap on the Settings ( ) icon.

Step 4: Tap on Video Settings.

Step 5: Tap on the Night ( ) icon to turn the IR LEDs off and disable night vision.

Note: To turn the IR LEDs back on, tap on the Night ( ) icon again to enable night vision.

How To Delete a Device from the Amcrest Smart Home App

Deleting a device from the Amcrest Smart Home app will remove the device completely from your Amcrest Smart Home account. This is highly recommended if you are performing a factory reset on your device or need to remove the device from your specific account. For more information on how to delete a device from the Amcrest Smart Home app, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and select the device you want to delete from the Devices menu.

Step 2: Tap on the Settings ( ) icon.

Step 3: Scroll down to the bottom of the Settings page and tap on Delete Device.

Step 4: Confirm if you would like to keep or delete your cloud recordings after the device has been deleted. To keep the recordings, tap the “Keep Recordings” check box. Tap Delete to confirm.

The device has now been unbound and deleted from your Amcrest Smart Home account.

Unable to Get an SSID?

If you are having issues obtaining an SSID when adding your device into the Amcrest Smart Home app there may be a miscommunication happening between the app and your mobile device. This appears to be a more common situation among iOS users and we are currently working with Apple to device a solution. There is an easy fix you can use to resolve the issue. For more information on how to resolve this issue, please refer to the information provided below.

If the SSID for your Wi-Fi network is not pulling up in the app when attempting to add your Amcrest Smart Home device, close the app completely then power your mobile device off and back on again allowing it to restart.

Once your mobile device has finished restarting, ensure your mobile device is connected to the proper Wi-Fi network, open the Amcrest Smart Home app and continue to add your device as normal. The SSID for your network should populate allowing you to complete the setup process. For more information on how to properly add your device please refer to the included quick start guide provided with your device.

How To Verify/Update Firmware

All firmware verification and updates will be available using the Amcrest Smart Home app. For more information on how to verify/update the firmware for your camera, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 3: Once you are logged in, tap on the settings ( ) icon.

Step 4: In the settings menu, locate the “Firmware Update” tab. If a firmware update is necessary there will be a red indication identifier prompting you that a firmware upgrade is ready. If there is not a red dot, you are operating on the most up to date firmware.

If you need to update the firmware, tap on the “Firmware Update” tab to proceed with the update.

Step 5: In the firmware update menu, you will notice the current version of firmware that is on your camera, and the latest firmware file that will be downloaded to your camera. To proceed with the update, please click on “Update”.

Step 6: You will then be promoted to upgrade the firmware. Tap Cloud Upgrade to begin. If you wish to cancel to process tap Cancel.

Step 7: The firmware file will begin to download from that point. Please wait for the download and upload of the file to complete its processes.

Once the process is complete, there see a prompt letting you know that the firmware has successfully updated, and the current version is now updated on your device.

How To Activate An Amcrest Smart Home Cloud Account

Amcrest Smart Home cloud is an optional premium cloud storage option provided exclusively for Amcrest Smart Home products. Amcrest Smart Home products are not compatible with traditional Amcrest Cloud accounts and will require activation specifically through the Amcrest Smart Home app. For more information on how to activate an Amcrest Smart Home Cloud account, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home app and select the device you wish to activate.

Step 2: On the live view screen tap on Cloud Recordings.

Step 3: Tap on Activate Cloud Storage.

Step 4: Select a Cloud Storage plan from the list of cloud plans and tap Buy

Note: Currently, we only offer motion detection storage plans. Continuous recording plans are currently not available for Amcrest Smart Home cloud plans.

Step 5: Enter your billing information into the billing form. All plans will require a credit card to process the request.

After you have purchased your Smart Home cloud account you will be able to store and view your recordings all from the Cloud Recordings menu. Additionally, you can change your plan, update your payment method, as well as cancel a subscription right from the app.

Note: Any plan changes made to your account will only take place at the end of your current billing cycle.

How To Share/Remove a User

Device sharing allows you to add specific Amcrest Smart Home users to share the live feed of your added device. When you add a shared user, the shared user will have access to your camera and features such as live viewing, recording, playback, and two-way audio. If you would like to proceed with the device sharing process please follow the step by step instructions provided in this article.

Note: The maximum users allowed on a shared account is 6 users.

Step 1: Log into your camera via the Amcrest Smart Home app.

Step 2: Once you are logged in, access your device and select the settings ( ) icon in the upper right hand corner.

Step 3: In the settings menu, please click on “Device Sharing”.

Step 4: In the device sharing menu, tap on, “Add a Shared User”.

Step 5: In the Add Shared User menu, enter a registered Amcrest Smart Home account email you would like to share your device with. Once you have entered the email press the Save icon ( ) located in the upper right hand corner.

Step 6: Once you have pressed Save icon, you will be prompted whether or not you would like to add the shared user to your device. If you would like to proceed with the process, please press “OK”, if not, there is also an option to cancel the process.

Removing a Shared User

To remove the shared user from your device, tap on the “Remove” button.

Then tap on the Remove option to remove the shared user from your device.

The shared user can then log into their Amcrest Smart Home account and view the recently shared device by tapping on the device located in their devices menu.

How To View MicroSD Card Recordings

Please ensure you are using a class 10 or above microSD card that does not exceed the storage limitation of your device. The microSD card must be formatted to FAT32. This may have to be done manually as most programs do not format to this allocation automatically. For more information on how to format your microSD card to FAT32, click here

When a microSD card is inserted into the device, all motion based recordings will be stored to it. Additionally, if you have a Amcrest Smart Home Cloud account, recordings will be stored both on the cloud and microSD card. To view recordings from the microSD card, open the Amcrest Smart Home app and access your device.

On the live view screen, tap on the “MicroSD Card” menu located at the bottom right of the screen.

In the MicroSD card menu you will notice a list of recordings. Recordings can be accessed and viewed based on the date the motion occurred and can be found by tapping on the calendar menu in the app.

Select which day you would like to access from the calendar. You will notice a list of events located in the event timeline. To view the event, tap on the play button. You can also use the timeline to adjust and view specific events based on that time.

Note: All motion detection recordings will occur back to back in the interface which allows the device to capture all events without the use of a cool down period.

How To Activate Push Notifications Using Amcrest Smart Home

Push notifications, are events sent to your phone which let you know a motion or other event has been detected by the camera. These actions can range from a motion event being detected by your device by a call coming through from someone using your Amcrest WiFi doorbell.

Note: If you are adding your device in the Amcrest View Pro app, please make sure to enable push notifications using the Amcrest Smart Home app directly, not the view pro app.

Activating Push Notifications

Push notifications should be on by default, however, can be turned enabled or disabled using the Amcrest Smart Home app. These settings are device based and can be disabled or enabled per device associated with your Amcrest Smart Home account. To turn push notifications on or off, log into your Amcrest Smart app and select the device and click on the settings icon.

Scroll down and locate the push notification toggle switch. This option allows you to enable or disable push notifications for your device.

EasyVMS Advanced Setup Guide

admin — Fri, 29 Aug 2025 16:03:55 +0000

EasyVMS Advanced Setup Guide, EasyVMS provides preview, playback and recording services for small network video surveillance. This manual may contain technical inaccuracies, and its content will be updated regularly without prior notice; the updated content will be added to the new version of the user manual. We may improve or update the products described in this manual at any time.

1.1.System Features

Supports cloud device addition and management

Supports APP account login and registration

More simplified system, more convenient operation, green and ad-free

Implements centralized user management, fault management, system maintenance, and TOPO navigation

Provides playback function, monitors playback connection status, and provides relevant status notifications

Maximum performance of software

Maximum number of connected devices: 256 Real-time preview channels: 64

Maximum number of connected channels: 256 Number of remote playback channels: 4

Maximum number of search devices: 256 Number of remote video query channels: 4 Maximum number of local users: 16 Number of local playback channels: 1 Maximum number of cloud accounts: 1 Number of local video query channels: 1

1.2.System Operating Environment

Operating system: Microsoft Windows 7 and above

CPU: Intel AMD 32-bit or 64-bit Memory: 4G or higher

Note: Due to the different operating systems and hardware of PC platforms, the smoothness and functions of software operation are affected to varying degrees

1.Operation and Use of EasyVMS

1.1.Installation

Find the EasyVMS installation file in the software directory, double-click the

EasyVMS installation file to install the client software, and a login dialog box will pop up, as shown below.

Click [Cancel] to cancel the EasyVMS software installation, or click [Next] to enter the interface as shown:

You can edit the storage location of [Destination Folder], and click [Install] to enter the interface as shown:

Check [Run EasyVMS], click [Finish] button to enter the EasyVMS login interface. If [Run EasyVMS] is not checked, click [Run] to install EasyVMS only, and EasyVMS will not be run.

1.2Login

1.2.1Local Login

Click to run EasyVMS software and enter the EasyVMS login interface as shown

below:

1.Select system language: Chinese, click [Local Account];

2.Enter the local account username and password, the default local account name is: admin, password is: empty;

4.Click [Login];

.5. Enter the EasyVMS management interface.

Select in the upper right corner of the software to modify the user’s password or exit the EasyVMS software operation, as shown below;

Note: The default username of the local login is admin, and the default password is empty.

1.2.2Cloud Account Login

Cloud account registration: Select [No account? Click here] on the EasyVMS login interface, enter the cloud account description interface, and download P6SLite to register a cloud account as required.

Manual login with cloud account: After completing cloud account registration, follow the steps below to log in with cloud account:

1.Select system language: Chinese, click [Cloud];

2.Select service area;

3.Enter registered cloud account information, including user name and password;

4.Click [Login];

.5. Enter the EasyVMS management interface.

Note: The current cloud account supports selecting corresponding addresses by country.

Scan and log in cloud account with P6SLite APP: Use P6SLite APP to scan the QR code, and the prompt will pop up on the mobile phone, as shown in the figure:

Click the [Cancel login] button to cancel running EasyVMS on the PC. Click the [Login] button to run EasyVMS on the PC.

1.2.3Automatic Upgrade of New Version

Run EasyVMS and enter the EasyVMS login interface. When EasyVMS detects a new version, a prompt will pop up as shown in the figure below:

Click [Cancel] to cancel upgrading to the latest version.

Click [Upgrade], the “Download the Upgrade Package” prompt box will pop up, as shown in the figure below:

After the latest version is downloaded successfully, a prompt box ” downloaded completed , do you want to restart the software and install the new version immediately?” will pop up as shown in the figure below:

Click [Cancel] to cancel installation of the latest EasyVMS firmware

Click [confirm], and the EasyVMS software will be automatically logged in after the latest firmware is installed.

1.3Interface Introduction

1.3.1Interface Introduction

Select EasyVMS on the start menu, or start the shortcut on the desktop. After successful login, it will be shown in the figure below.

The main navigation buttons on the top of the interface are live, remote playback, local playback, Albums, Record plan, Face library management, Setting, Users, Logs, and APP. You can click the navigation button to enter the corresponding configuration interface. On the left side of the interface is the navigation, on the right side are the common functions and user help manual, and in the upper right corner are the current account login status, settings (including logout and password change), help, minimize, maximize, and close buttons. First start with device management and add devices.

1.4Function Introduction

Click the device management button to enter the device management page, as shown in the figure below; in the device management page, you can perform manual addition, modification, batch deletion, batch upgrade, APP cloud account management, regional addition, batch addition, batch IP modification

and successfully added devices, right-click remote settings, time sync, clear alarms, display QR codes and other functions.

1.4.1Device Management

Device management is displayed in two areas: added devices and LAN online devices (as shown in the figure below)

LAN online devices are detected device information (the detection protocols are only P6S and ONVIF), which can be filtered by the detection protocol on the right. Support (all, P6S and ONVIF protocol specific filtering)

LAN online devices: device IP, MAC, DID, device channel number, device model, protocol type currently used by the device, device firmware version and status will be displayed during detection. (Note: The status mainly displays the devices that have been modified in batches and the current response status of the device)

1.Refresh button: refresh and display the devices that have not been added to the area in the LAN, and the devices that have been added to the area will not be displayed.

2.Batch modification button: modify the IP of the detected devices, and support one-click IP planning for one or several devices. There are two ways to set up, manually modify the IP or set the IP in sequence according to the computer network segment order.

For example: the starting IP is 192.168.19.152, and two P6S protocol devices are checked. The IP of device 1 will be changed to 192.168.19.152, and the IP of device 2 will be changed to 192.168.19.153.

(Note: When checking the ONVIF protocol device to modify the IP in batches, the default display cannot obtain the subnet mask and gateway, and the current protocol version does not support it)

Batch addition button: add devices to the corresponding area of the added devices, supporting single selection and multiple selection. When multiple devices with different protocols are selected by default, the protocol of devices added by default is the protocol of the first device checked.

When adding in batches, you can switch the protocol type among P6S, P2P and ONVIF.

When there are multiple areas on the left, clicking batch addition allows selecting the area to the corresponding area on the left.

After adding, the default alias of the device added by P6S or ONVIF protocol is ip, and the default alias of the device added by P2P protocol is the number in the middle of the did number.

When a device has been added, the corresponding device information can be found in the added devices and the corresponding default area on the left. For the added devices, there is a regional module in the upper right corner to support the division and screening of devices in multiple areas.

Added devices: manual addition, modification, batch deletion, upgrade, batch import configuration and batch export configuration functions.

1.Manual addition: Similar to batch addition, you can add P6S protocol, P2P protocol, and ONVIF protocol devices. When adding P6S protocol or ONVIF protocol devices, enter the IP address, device

password and area. When adding P2P protocol devices, enter the device did, device password and area. The device alias is filled by default, and the filling logic is consistent with batch addition. (Note that the signaling port of the ONVIF protocol is different from that of the other two protocols)

2.Modification function: Modify the password of the device added to the area (only supports single device operation)

Usage scenario: It is used to modify the device password when adding devices in batches, there is a password for a specific device, but no input is made.

After the password modification is completed, the device is displayed in black, indicating the device is normal. (Note: When the device is abnormal, such as the device password is wrong, the device is displayed in red, and when the device is offline, the device is displayed in gray)

3.Batch deletion function: Delete devices

Upgrade function: Support local upgrades and cloud upgrades on the device side

Check the specific device and click Upgrade, and the corresponding upgrade page will be displayed. (Note: The 16002 error message here indicates that the device firmware version is too old. It needs to be manually updated to the new firmware version in recent years before it can be viewed.)

5.Batch import and export device configuration: used to synchronize device configuration information. When the device supports it, it can be uploaded and downloaded successfully. When the device does not support it, an unknown error prompt will appear.

Select the added device and right-click the mouse. A prompt box will pop up to display the following functions: device configuration, synchronize time, clear events, and display QR code, as shown in the figure below:

1.Device configuration: Select the device added for the corresponding protocol P6S&P2P, right-click the mouse, select [Device Configuration], and the web interface of the device configuration will pop up, as shown in the figure below:

2.Synchronize time: After selecting the corresponding device, click Synchronize time to automatically synchronize the device time with the computer time.

3.Clear events: After selecting the corresponding device, click Clear events, and the device will not make a beep sound.

4.Display QR code: When the current device has a did, the QR code will be displayed. When this device does not have a did, an invalid did number will be prompted. When this device is an ONVIF protocol device that does not support QR codes, it will prompt unsupported operation or interface.

1.4.2Real-time Preview

1.Open the specified preview:

Double-click the device alias in the device list on the left or click the play icon to open the preview of all channels of the device in the preview interface on the right, as shown in the figure below:

Move the mouse over the image to display the title, which is: Device alias-channel name.

2.Close the specified preview:

Click the cross in the upper right corner of the image to close the current preview image;

Click “Close Preview” in the list that pops up when you right-click the image to close the current preview image

3.View the device DID number:

Click the QR code icon in the upper right corner of the image to view the device’s DID number and DID QR code.

4.Device list function

(1)Area function: Click “…” on the specified area name to expand the area function menu and control all devices in the specified area. The functions are as follows:

Preview all: open the preview images of all channels in the area;

Close all: close the preview images of all channels in the area;

HD: open the preview images of all channels in the area with HD quality;

HD: open the preview images of all channels in the area with HD quality

(2)Channel function: Click “…” on the specified area name to modify the channel name. The OSD is modified here

5.Preview control

There are the following function buttons on the real-time preview page:

The icon is the button to turn on/off all-channel recording. Clicking it will turn on/off all-channel recording;

The icon is the snapshot button. Clicking it will snapshot the image of all channels to the local computer;

The icon is the audio button. Clicking it can adjust the volume of the EasyVMS client;

The icon is the button to turn on/off all-channel preview. Clicking it will turn on/off all-channel preview images;

The icon is the full-screen switch button. Clicking it can switch to full-screen preview. In full screen mode, you can right-click “Exit Full Screen” or press the ESC key on the keyboard to exit; The icon is the screen split button. Click it to set the number of screen splits. Currently,

single screen, four screens, nine screens, sixteen screens, twenty-five screens, thirty-six screens, forty-nine screens, and sixty-four screens are supported for preview;

The icon is the button to switch to previous screen or next screen. It can be used in single screen, four screens, nine screens, sixteen screens, and twenty-five screens.

6.Group patrol

Different devices are divided into a group based on channels and regarded as a whole. After playing the real-time stream of this group for a specified time, it will automatically switch to the next group.

(1)Add group: Click the “Add Group” button or right-click and click “Add Group” to add a new group.

(2)Edit channel: Click “…” on the group name or right-click and click “Edit Channel” to add/remove device channels in the group, as shown in the figure:

(3)Set patrol:

Click the “Start Patrol” button to start the patrol preview of the first group for a specified interval before proceeding with the preview of next group.

Click the setting icon in the lower right corner to modify the patrol time interval, as shown below:

7.Right-click menu control

Select a single image and right-click to bring up the right-click control menu, as shown below:

Click the [Close live] button to close the preview of the current channel; Click the [Audio on] button to enable audio preview of the current channel;

Click the [Start Recorded] button to enable single-channel recording of the current channel and save the recording locally;

Click the [Snapshot] button to enable snapshot of the current channel and save the image locally; Click the [Digital Zoom] button to electronically zoom in on the channel;

Click the [Full Screen] button to switch the preview to full screen. It is the same as the “Full Screen” function in the toolbar at the bottom of the preview operation page;

Click the [Picture Ratio] button to set the current preview aspect ratio to the original ratio or fill ratio;

Click the [Definition] button to switch the channel quality to the main stream/sub-stream (valid only for P2P (added by DID number) settings);

Click the [Speak] button to have a two-way intercom with the front-end camera;

Click the [Remote Playback] button to jump to the remote playback page and automatically search and play the playback of this device channel today;

Click the [PTZ Control] button to expand the PTZ panel and control the PTZ of the current channel device;

Click the [Sync Time] button to synchronize the time of the current channel with the current PC time;

Click the [Device Config] button to open the device configuration page and configure the device.

8.PTZ Control

Click “PTZ” in the lower left corner to expand the PTZ control interface and operate some PTZ-related configurations. As shown below:

1.4.3Remote Playback

1.Search and playback:

After clicking to select the device channel, the calendar will display a small blue dot for the date with recordings. After selecting the date, click the “Search” button to find the recording. Click the play icon or double-click the time bar to play the playback video.

2.Multi-channel playback:

For multi-view devices and NVRs, log in to the cloud account and it’s able to play back up to 4 channels at the same time. Check the channel to be played back, select the date, click Search, and click the time point on the timeline to be played back.

3.Playback control:

(1)Playback time point positioning: Enter the specified time point to start playing the playback

video at the specified time point. Double-clicking the specified position on the timeline can also play the playback at the specified time point.

(2)

Introduction to playback video control buttons

Stop: Stop playing the video;

Slow: Slow playback of the video, at 1/2x, 1/4x, or 1/8x speed;

Play/Pause: Play video/pause;

Fast: Fast playback of the video, at 2x, 4x, or 8x speed.

Turn on/off sound: Turn on/off the audio of the playback video;

Snapshot: Take a snapshot of the video and save it locally;

Download video: As shown in the figure, you can download a certain playback video file to your local computer.

4.Record type:

You can filter the specified video types, including AI, ordinary, alarm, move, and manual video.

5.Timeline operation:

(1)The scale on the timeline is 00:00-24:00.

(2)Move the mouse over the timeline and scroll to zoom in and out.

(3)Double-click the timeline to play directly.

1.4.4Local Playback

Local playback allows searching for video playback saved locally (including manual recording and scheduled recording). The usage is the same as the remote playback page.

1.4.5Local Album

Local album is mainly used for managing local channel snapshot and recorded files (data of scheduled recording cannot be searched).

1.File search: After selecting the file type, channel device and date, click Search to find the corresponding file.

The file types that can be filtered include: video files, image files; Supports multi-select channel device search;

Supports file search by day;

File viewing modes include: grid mode, list mode

2.File viewing:

Click on the image to enlarge the image; click on the video to enlarge the video; When playing the video, you can snapshot and download it.

3.File export:

In grid mode and list mode, after checking the file, click the “Export” button to download the file to

the local.

1.4.6Recording Plan

Enable the recording plan to automatically perform local recording on the channel device.

The scheduled recording mode options are: Custom, Automatic, Disable.

1.Custom recording plan

Select “Custom” for the scheduled recording mode, and customize the channel scheduled for recording, storage path, storage strategy and time.

Global configuration: The disk where the recording is saved. If you select C drive, the recording file is saved in C:\RecordPlan

Storage strategy: The measures taken when the available capacity of the selected partition is insufficient. “Loop write” means deleting from the earliest recording, reclaiming 10GB disk space, and continuing to save the latest recording. “Stop recording” means that no more recording will be performed.

Recording time schedule: Customize the recording time, and the blue square indicates that recording is enabled during this period. Click Copy to set the scheduled recording time of the channel in batches.

Automatic scheduled recording

Select “Automatic” for the scheduled recording mode, all devices (non-P2P protocol) will enable all-day scheduled recording, and the recording files will be saved in non-system disks.

3.Disable scheduled recording

Select “Disable” for the scheduled recording mode, which means that scheduled recording will not be enabled.

1.4.7Face library management

Click to enter the system interface, as shown in the figure below

Click to enter the face database management interface. Face database management is divided into two modules: face database management and sync management, as shown in the figure below

1.Face database organization structure area: including functions such as creating new

organizations, modifying organization names, deleting organizations, and clearing organization personnel.

Add a subordinate organization: Click the button to enter the interface of creating a subordinate organization, enter the organization name, and click [Confirm] to create a new organization, as shown in the figure below:

Create a new peer organization: Select the created subordinate organization, click the button to enter the interface of creating a new organization, click [Confirm] to create a new peer organization, as shown in the figure below:

Note: The default organizational structure face database does not support the addition of peer

organizations, such as whitelists, blacklists, and guests.

Clear face database: Click the button to bring up a prompt indicating whether to “Confirm to clear the current face database”, as shown in the figure below

Click [Confirm] to clear all organizations under the current face database, and the personnel information is also deleted.

Click [Cancel] to not clear all face data under the current face

organization.

: Organization deletion button, delete the corresponding

: Organization name edit button, re-edit the organization name.

Search function: Name is empty, fuzzy, and accurate query, as shown in the figure below:

3.Add personnel

Click the button to enter the addition interface, select photo, select the personnel photo, fill in the name and other information, click [OK], and view the added personnel in the face database information list, as shown below:

Note: Personnel cannot be added repeatedly

4.Edit personnel

Select the personnel to be edited, click to enter the edit interface, edit the photo, name, gender, ID type and ID number, click [confirm], and view the modified new personnel information in the personnel information list, as shown below:

5.Delete personnel

Select multiple or one personnel to be deleted, click to pop up a prompt box “Confirm to delete the selected personnel”, as shown below:

Click [Confirm] to delete the selected personnel.

Click [Cancel] to not delete the selected personnel.

6.Refresh the face information list

Click the [Refresh] button to refresh the personnel information list to the latest information.

7.Clear the face database personnel

Click the [Clear] button to pop up a prompt “Confirm to clear the current organizational structure face”, as shown below:

Click the [Confirm] button to clear the personnel information in the current structure face database. Click the [Cancel] button to not delete the personnel information in the current architecture face database.

Note: This clear button does not support clearing the default face database organizational structure, such as the whitelist, blacklist, and guests.

8.Batch import of personnel

Click the button to enter the file import interface, click [Select Folder], and select the folder to be imported, as shown in the figure below:

Click [Select Folder] to enter the file import interface. After the import is completed, it is shown in the figure below:

Note: Duplicate personnel cannot be imported repeatedly.

Click [Cancel] to re-enter the file import interface, as shown in the figure below:

Click [Import] to import the personnel information successfully, as shown in the figure below:

9.Personnel export

Click to enter the export file interface, click [Browse], and select the export path, as shown in the figure below:

Click [confirm], and it will prompt “Face exported successfully”. In the directory selected on the PC,

you can view the exported face database, as shown in the figure below:

10.List mode

Click to display the face database personnel information in list mode, as shown in the figure below:

11.Grid mode display

Click to display the face database personnel information in grid mode, as shown in the figure below:

12.Sync management

Enter the sync management interface, as shown in the figure below:

Batch delivery of equipment: Select the face database, check the device, and click [Batch delivery], as shown in the figure below:

The sync status in the list is updated to: Synchronization successful, which means that the delivery is successful.

You can click the button to enter the sync log interface and view the specific log information, as shown in the figure below:

Deliver personnel information separately: Click the button of the device to be

delivered, enter the personnel management interface, and select the face database to be delivered in the personnel information list, as shown in the figure below:

In the personnel information list column, click Deliver to deliver personnel separately.

Check multiple personnel information and click the [Deliver] button to deliver personnel in batches, as shown in the figure below:

When the prompt “Please confirm whether to deliver control in batches” pops up, click [Confirm] to deliver the device successfully, as shown in the figure below:

Click [Cancel] to not deliver personnel information to the device.

Select the personnel information, and click Cancel in the list column. The status is updated to: Cancelled successfully. You can delete the selected members from the device individually.

Select multiple personnel and click the [Cancel] button to delete the selected members from the device in batches, as shown in the figure below.

1.4.8Alarm Message

Alarm prompt box: When the added device has an event alarm turned on and an object triggers the alarm event information of the corresponding device, the tool side will synchronously display the corresponding event in the corresponding drop-down box. The display picture is as follows

Expand the alarm prompt box to see the event source, event time, event details and snapshot module.

1.Alarm button: Prompts that there is new alarm event information.

2.Trash can button: Click to clear the currently displayed event information.

3.Speaker button: Sound prompts that there is new event information.

View button: Click to view the corresponding face recognition picture snap shot by the device.

1.4.9Parameter Setting

Parameter setting is divided into two setting modules: basic settings, advanced settings, import old version data and playback default parameters. By default, basic settings are displayed when you click into the page from the system navigation.

Basic settings include: auto–start, automatic version update, automatically open video when user logs in, automatic adjustment of video resolution, automatically synchronize device time and save button.

Note: Parameter settings are effective for the entire tool and are displayed regardless of account. The default parameter check status of basic settings is shown in the figure below.

1.Auto-start: Check this parameter, save it, and the next time the computer starts, the corresponding function will be started with the computer.

2.Automatic version update: Check this parameter, save it, and when there is a version update, a button corresponding to the upgrade icon will be displayed in the upper right corner. Click to upgrade. The flow during upgrade is as shown in the figure below

3.Automatically open video when user logs in: Check this parameter, save it, and when the account (local account or cloud account) is successfully logged in, the added device will automatically open the corresponding real-time preview stream in the real-time preview module. When the preview stream of the corresponding device has reached the upper limit and the corresponding preview page cannot be opened normally, the corresponding “device alias + channel name” prompt will be given to inform that the preview stream of this device has reached the upper limit.

4.Automatically adjust video resolution: Check this parameter, save it, and the device’s video

resolution will be automatically adjusted when the device page is switched to single or quad-screen. It will switch from the resolution of the sub-stream to the resolution of the main stream. (Note: This function is supported by devices added by P6S protocol or ONVIF protocol. Devices added in the cloud account are P2P protocol devices and do not support this function.)

5.Automatically synchronize device time: Check this parameter to set the time range, and automatically synchronize the device after saving. The time range is 30 minutes to 120 minutes. When set to 30 minutes, the device time will be automatically synchronized every 30 minutes.

Advanced settings include: automatically add LAN devices, automatically open video when adding devices, play sound reminders for new events, play videos without video signals, setting items and save button.

The default parameter check status of basic settings is shown in the figure below.

1.Automatically add LAN devices: Support clicking to log in to device account management and add the username and password of known ONVIF devices. When the username and password of the real device are written, check this parameter and save it. When the LAN online device in the device management detects the corresponding device with ONVIF protocol, it will try to match and add it with the username and password added in the device account management here. When the match is successful, the corresponding device will be added to the added device list normally. If the username and password cannot be matched, the corresponding searched ONVIF protocol device cannot be added normally. (Note: This function only supports ONVIF protocol devices)

2.Automatically open video when adding devices: Check this parameter, save it, and add the device in the device management. When the device is added to the area in normal state, the real-time preview area will actively open the real-time stream of the corresponding device. When the real-time stream of this device is opened to the upper limit, it will also give a prompt that the real-time stream of the corresponding device has reached the upper limit.

3.Play sound reminders for new events: Check this parameter, and save it. When the added device has an event alarm turned on and an object triggers the alarm event information of the corresponding device, the tool will synchronously display the corresponding event in the corresponding drop-down box and issue an alarm prompt. After unchecking this parameter, the corresponding alarm is pushed normally, but the alarm prompt sound is turned off, and the corresponding bell button displays the mute state.

(Note: The “Play sound reminders for new events” here and the disabled state of the bell are not mandatory. When the user turns on the new event sound reminder, but there are too many alarm prompts, simply click the bell button to disable and mute it directly.

The priority of the externally disabled bell here is higher than the default parameter priority. Therefore, when this parameter is checked, but the corresponding bell is in the disabled state of manual operation, the sound prompt of the corresponding event cannot be heard.)

4.Play videos without video signals: Check this parameter, save it, and click an NVR device for real-time preview. The channel video with blue screen in the corresponding NVR will be displayed normally. When this button is unchecked and all added device videos are opened in the real-time preview with one click, the blue screen device that has been added but cannot play the video will be automatically skipped.

5.Setting items: used to control the file path, file size saving time and port number used for service connection generated by the parameters of the real-time preview module.

The corresponding specific parameters are: single file recording duration, patrol interval, snapshot storage path, video storage path, system log storage duration, local port service and save button.

1.Single file recording duration: set the upper limit file size of the real-time preview video file. The support range is 5 minutes to 30 minutes.

2.Patrol interval: set the corresponding time of the patrol interval. When the number of groups for real-time preview patrol is greater than 1, the patrol waiting time interval between groups is controlled by this parameter. The parameter range of the patrol interval is 10 seconds to 600 seconds.

3.Snapshot storage path: set the real-time preview page, and the file data will be saved in that file directory after clicking the snapshot. The default path is: C:\EasyVMS\Image.

4.Video storage path: set the real-time preview page, and the file data will be saved in that file directory after clicking the video. The default path is: C:\EasyVMS\Video.

5.System log storage duration: how long the default saved system log can be retained. The time options are one month, three months, and six months.

6.Local port service: service port, used to check device information. Support port range (1025 to 65535).

6.Import old version data function: If the previous version of VMS is installed on the current computer and you want to import the old data with one click, click this function, find the database of the old version tool and click to open it. (Note: Importing the old version data here will only import the previous data information of the local account, and the cloud account does not need to import data.)

The import progress bar will appear. After the import is completed, the VMS tool will be restarted and a restart prompt will be given. After logging in normally, the device information of the old version can be found in the added devices in the device management.

(Note: Importing the old version data will reset the system boot prompt. The corresponding system boot prompt will show a boot pop-up box again. When the user clicks on the pop-up box information in the corresponding boot prompt box, the boot prompt disappears.

If you have not clicked on the page that pops up, the pop-up box will automatically disappear after 5 seconds, but it will give a prompt again next time the tool is started.)

Import old version data operation diagram:

Note: The imported data is a database of 3.x version. Database of 4.0 or higher version cannot be imported.

Re-login to the tool, click the corresponding page, and the schematic diagram of the prompt window will be evoked.

7.Restore default parameters: After clicking this parameter, a secondary prompt pop-up box will be given to confirm this operation. After confirmation, all data in the parameter settings will be restored to the initial default value with one click.

1.4.10User Management

1.User management function: manage account information that exists for local login. Allow to add/delete (guest and operator accounts).

Note: Only the admin password can be modified, and the admin account cannot be deleted (as

shown below). For the added account, the username and password must be filled in, and the password must be secure. The password of the VMS account must consist of 8~16 digits and letters, and must contain numbers and uppercase letters.

2.Admin account permissions: all functions

3.Operator account permissions: real-time preview, remote playback, local playback, system log

4.Guest account permissions: real-time preview

1.4.11System Log

1.User selection: You can filter the operation records of the corresponding account on the tool side according to the user account.

(Note: The users here should be the existing accounts in the user management. If there is only one account, that is the default account admin, in user management, no user other than admin can be found in the user drop-down box)

2.Filter:

A.Filter by time: filter by start time and end time.

Filter by name: The log supports name filtering. When you enter the corresponding description keywords, you can search for the corresponding log operation (as shown in the following figure)

3.Log export function: The searched log data can be exported. Custom path and custom name are supported for the exported files. The default file name is “year_month_day_hour_minute_second.XLSX”. The example is as shown in the following figure

1.4.12Download APP

Click to download the APP, and a prompt pop-up box will be given to display the P6SLite APP download QR codes for IOS and Android.

Intelligent Video Surveillance Setup Guide

admin — Sat, 02 Aug 2025 17:23:36 +0000

Intelligent Video Surveillance Setup Guide, Intelligent Video Surveillance (IVS), also known as intelligent video monitoring or intelligent CCTV, represents a significant advancement over traditional surveillance systems.1 It leverages cutting-edge technologies like Artificial Intelligence (AI), machine learning, deep learning, and computer vision to automatically analyze video footage in real-time or from recordings.2

Here’s a breakdown of what makes IVS “intelligent” and how it works:

Key Differences from Traditional Surveillance:

• Proactive vs. Reactive: Traditional systems primarily record footage for later review, acting as a reactive tool for forensics. IVS, however, actively analyzes video in real-time, enabling proactive threat detection and immediate responses.3

• Automation vs. Manual Monitoring: Traditional surveillance heavily relies on human operators to constantly monitor feeds, which can be prone to human error and fatigue.4 IVS automates many of these tasks, reducing the need for constant human supervision.5

• Analysis vs. Recording: IVS goes beyond mere recording.6 It interprets and understands the visual data, identifying patterns, behaviors, and anomalies that might indicate security threats or other events of interest.7

How Intelligent Video Surveillance Works:

1.Data Collection: High-definition cameras, often equipped with advanced features like night vision and wide dynamic range, are strategically placed to capture clear and detailed footage.8 These cameras may also integrate with other sensors (e.g., motion, thermal, audio) for richer data.9

2.Powerful Analytics Engine: At the core of IVS is a powerful analytics engine that uses AI and machine learning algorithms.10 This engine processes the vast amounts of video data collected by cameras and sensors.11

3.Real-time Analysis: The algorithms analyze video feeds in real-time to:12

◦ Detect and Classify Objects: Identify and categorize objects like people, vehicles, animals, or specific items.13

◦ Motion Detection: Differentiate between significant movements (e.g., a human intruder) and irrelevant ones (e.g., swaying trees, animals), reducing false alarms.14

◦ Behavior Analysis: Recognize unusual or suspicious behaviors, such as loitering, running, unauthorized access, or the presence of abandoned/missing objects.15

◦ Facial Recognition: Identify individuals by their facial features, often by comparing them against a database.16

◦ License Plate Recognition: Read and record vehicle license plates.17

◦ People Counting: Count the number of people in a specific area.18

◦ Crowd Management: Monitor crowd density and dynamics to spot potential dangers or congestion.19

4.Anomaly Detection: IVS systems “learn” what constitutes normal behavior and patterns. When an anomaly or something breaks the established pattern, it triggers an alert.20

5.Alerts and Actions: Upon detecting a predefined event or anomaly, the system can automatically:

◦ Send alerts and notifications to security personnel (via email, SMS, etc.).21

◦ Trigger alarms.22

◦ Initiate recording.

◦ Activate other security systems (e.g., access control, lighting).23

◦ Provide real-time situational awareness for a swift response.24

6.Data Management and Insights: IVS systems can store and manage large volumes of video data, extracting valuable metadata for enhanced search capabilities, streamlined video management, and generating insights for better decision-making (e.g., optimizing store layouts in retail, traffic management).25

Key Features and Applications:

• Enhanced Security: Proactive threat detection, intrusion detection, auto-tracking of suspects, and reduced false alarms.26

• Public Safety: Monitoring public spaces, crowd control, traffic management, and incident detection.27

• Retail: Customer behavior analysis, optimizing store layouts, inventory management, and shoplifting detection.28

• Industrial and Critical Infrastructure: Perimeter security, predictive maintenance by monitoring equipment, and compliance monitoring.

• Smart Homes/Businesses: Remote monitoring, alerts for unusual activity, and integration with other smart devices.29

By transforming raw video data into actionable insights, Intelligent Video Surveillance significantly enhances security, safety, and operational efficiency across various sectors.30

How to Set Intelligent Video Surveillance Function (WEB 5.0)

1.Product Model and Firmware Version

Any model and firmware with IVS supported. (This tutorial is based on WEB 5.0 firmware)

Interface may vary on some models and firmware.

1.Operation Description

2.Login Device.

3.Enable IVS in AI – Smart Plan.

1.Click Add Rule button to add a new rule and select the IVS rule type.

1.Click Draw Rule Icon to set the rule region / line.

Click rule name can modify it. Click the icon can delete this rule.

Use left click on the image to draw the rule, right click to end the drawing.

Regional rules will auto close into a region when finished drawing.

1.Set parameters of current rule.

Rule Params: You can set the rule effect period, detection direction, sensitivity and enable special target filter. Different rule type may have different rule params.

Effective Period: You can select Effective object, Human or Motor Vehicle. For example, when you select Human as the alarm target, an alarm will be triggered when the system detects that persons trigger the rule.

Event Linkage: You can select what operation will be done when event triggered.

1.Click Save to apply the rule. Or use Default to clear IVS settings.

How to set Intelligent Video Surveillance (Web 3.0)

1.Product Model and Firmware Version

Any model and firmware with Intelligent Video Surveillance supported. (This tutorial is based on WEB 3.0 firmware)

Interface may vary on some models and firmware.

1.Operation Description

2.Login Device.

3.Select Setting > Event > Smart Plan > IVS > Save.

1.Select Setting > Event > Smart Plan > IVS > Save.

1.Click to add a new rule.

Double-click the Name to modify rule name, and select the Rule Type you want, also you can click to delete it.

1.Click Draw Rule to draw a detection line or area in the image, Right-click to finish drawing. And set the Direction of rule detection.

Function 1: Tripwire

And you can click Clear to delete all drawn lines.

Function 2: Tripwire

And you can click Clear to delete all drawn lines.

1.Enable the Target Filter.

You can select Effective object, Human or Motor Vehicle. For example, when you select Human as the alarm target, an alarm will be triggered when the system detects that persons trigger the rule.

Click Draw Target to draw the minimum gathering area in the scene. The alarm will be triggered when the number of people in the detection area exceeds the minimum area. When the rule of crowd gathering is configured, you do not need to set target filter, but draw the minimum gathering area.

Click Clear to delete all drawn detection lines.

Click Draw Target at the right side of Pixel Counter, and then press and hold the left mouse button to draw a rectangle, the Pixel Counter then displays its pixel.

1.Enable the event linkage.

1.Click Save. Or use Default to restore all settings.

Construction Instruction Maanual_DH Network Camera_Installation Manual(AI Fisheye)

Scenario Requirements

Specific requirements:

12.Scenario requirements: This device is suitable for various indoor and outdoor scenarios with demands on waterproof, IR and high resolution, such as hall, warehouse, canteen, exhibition hall, supermarket, subway platform, square, school gate, and high-altitude panorama.

13.Recommended scenarios: The economical fisheye network camera is mainly used in retail scenarios such as small shops and small supermarkets, and the number of people in the arming region shall be less than 35.

Installation Requirements

For ceiling mount mode, see the following installation requirements:

1. There is sufficient light in the scenario to ensure illumination effect.

2. Avoid a complex scenario with frequently changing light, backlight, and direct light exposure.

3.mountMake the camera face the monitoring center region, so that the intelligent detection will be more accurate. See Figure 2-1.

4. The recommended installation height (H) is 3–4 m. Exceeding this range will affect the accuracy

Installation

• Ceiling Mount

The surveillance image of fisheye products is an original circle and is wider. You need to use multiple devices to monitor a scenario, but one fisheye camera can do this. Use this advantage during installation. In view of the advantages, the ceiling mount is preferred for indoor installation. See Figure 2-2, the small shop is equipped with a ceiling mounted fisheye camera

Generally, the indoor floor is 3-4 m away from the ceiling and this height is proper for the economical fisheye cameras. Install the cameras in the middle of the monitored places, thus making the monitored places in the middle of the fisheye cameras, and obtaining most effective images. The project indoor products can be installed higher (6-8 m).

• Wall Mount

Wall mount is needed based on different customer requirements or scenarios. The height selection is vital to wall mount. The mount height might vary according to main surveillance scenarios. If too high, the ceiling is included in the image. See Figure 3-3, the indoor fisheye camera is mounted too high, leading to less effective images.

Therefore, for indoor wall mount, the camera should not be installed too high. Generally, 2-3 m is preferred.

Indoor Environment

It is necessary to select proper indoor fisheye products and well install them. The indoor products are not subject to waterproof or explosion proof requirements. Therefore, refer to this for model selection.

• IR Notes

IR devices are less dependent on the environment, so they can perform surveillance efficiently in the dark. In addition, install IR devices against interference from other objects. The fisheye lens enjoys a wide field, so IR reflection will largely affect the image effect. See Figure 2-4, IR reflection occurs when a hand touches the front cover surface during the image shooting test, resulting in abnormal images.

Outdoor Environment

In the outdoor environment, ceiling and wall mount are preferred, not ground mount.

The ceiling mount is generally 6-8 m. For example, the camera installed at the height of 8 m has a wider view than that installed at the height of 6 m. For road panoramic surveillance, see Figure 2-5.

Unlike indoor, the outdoor wall mount depends more on the mount bracket than the height. The figure below shows the outdoor wall mount scenarios – monitored gateway and roads.

Arming Data

For fisheye products, the closer to the edge, the greater the distortion of the image, thus the intelligent detection rate of the region close to the image edges reduces. To ensure the effect of intelligent detection, pay attention to the following points when enabling the function:

1. There is sufficient light in the detection image without obstacles.

2. The detected person must be fully exposed (such as the shoulder width).

3. It is recommended that the detection region is within 80% of the image center.

4. The lens surface is free of obstruction, dirt, and other factors that affect the image.

Table2-1 Reference data for EW5541/EB5541 fisheye arming

Product Model	Focal Length (mm)	Recommended Installation Height Range (m)	Person Height (m)	Installation Height (m)	Surveillance Radius (m)
DH-IPC-EW5541 Series DH-IPC-EB5541 Series	1.4	3＜H＜4	1.7	2.5	4.3
			1.7	3	4.2
			1.7	3.5	4
			1.7	4	3.7
			1.7	4.5	3.4

Table2-12Reference data for EBW81242 arming

Note: Surveillance radius is the effective detection width corresponding to the central axle of the camera. Do not mistake it for the detection width of the farthest end or nearest end of the camera.

Table 2-2 Arming reference data for EBW81242, EBW81242-AS-S2, and EBW8842-AS

Installation Height (m)	Intelligent Function	Inspection Region Radius (m)
3	People counting	5
3	Queuing time	4
3.5	People counting	5
3.5	Queuing time	4
4	People counting	5
4	Queuing time	3.5

Table 2-3 Arming reference data for EBW81242-AS-IVC and EBW8842-AS-IVC

Installation Height (m)	Intelligent Function	Inspection Region Radius (m)
3	People counting	4.5
3	Queuing time	3.5
3.5	People counting	4.5
3.5	Queuing time	3.5
４	People counting	4
４	Queuing time	3

VMS Enterprise ANPR Solution

admin — Fri, 28 Mar 2025 09:34:57 +0000

VMS Enterprise ANPR Solution, ANPR(Automatic Number Plate Recognition) is a technology that uses optical character recognition on images to read vehicle registration plates. For Milesight, the ANPR algorithm is embedded in cameras, which allows the cameras to recognize, capture and upload license plate images all alone and intelligently.

I. What is ANPR

ANPR(Automatic Number Plate Recognition) is a technology that uses optical character recognition on images to read vehicle registration plates. For Milesight, the ANPR algorithm is embedded in cameras, which allows the cameras to recognize, capture and upload license plate images all alone and intelligently.

II. Why Milesight ANPR Solution

Quick Capture & Accurate Recognition

Accurate License Plate Identification Under all kinds of conditions

High-reliability License Plate Recognition with more than 95% high performance accuracy

1. Up to 4 Detection Regions

2. Reliable Confidence Level

3. Vehicle Direction Recognition

4. Detection Regions of PTZ

5. DACH Region Recognition

Intelligent Analysis & Efficient Management

• White and Black List Management

• A Stand-alone ANPR Solution

• Fully Integrated with Milesight NVR/CMS/VMS Enterprise

• 3rd Integration: CGI

Adaptable to Most Operation Requirements

• Max recognition speed 120 km/h

• Over 70 countries and regions

• Various options

LPR 12X H.265+ AF Motorized Pro Bullet Network Camera

LPR 12X H.265+ Mini PTZ Bullet Network Camera

LPR H.265+ ABF Pro Box Network Camera

LPR H.265+ Mini Bullet Network Camera

LPR H.265+ Vandal-proof Motorized Mini Bullet Network Camera

LPR H.265+ Motorized Pro Bullet Network Camera

VMS Enterprise ANPR Solution

III. Countries/Regions that support ANPR

Currently, we have three kinds of LPR, including LPR1, LPR2 and LPR3. LPR1 is used in Asian region, LPR2 is for European region, and LPR3 is for Korea. It covers over 70 countries and regions.

LPR1:

LPR2:

CIS (former Soviet Union)

IV. How to set ANPR with Milesight Network Cameras

1. Settings

Step1: Go to“LPR”->“Settings”，after log in the web.

Check the checkbox “Enable License Plate Recognition”, and you can draw the screen to select the areas interested. There will be shown in the blue box as below.

[License]: A license will be automatically assigned to each device.

[License Status]: This column is used to display the status of the license, “Valid”or “Invalid”.

[Processing Resolution]: Default resolution selected is 1280*720. You can choose different resolution according to the network environment.

[Set LPR Detection Region]: You can set up to 4 ROI areas by drawing the screen. If you choose Normal Mode, it supports configuring the LPR detection regions for the current area. If you choose Advanced Mode

(Only for PTZ series), it supports configuring different LPR detection regions for different PTZ presets(Only support Preset 1~4 so far).

[LPR Night Mode]:

Achieve the best effect of LPR night recognition by adjusting different parameter levels. You can also schedule the Start Time and End Time, and adjusting the level according to the environment.

Step2: Schedule Settings. You can draw the schedule by clicking“Edit”button. And then click “Save” or “Reset” after finishing the setting.

Step3: Detection Settings and LPR Message Post Settings.

[Detection Trigger]: If you choose “Always”, camera will always detect the license plate. If you choose “Alarm input”, camera will only detect the license plates when Alarm Input is being triggered.

[Confidence Level]: You can set the confidence level from 1 to 10. When the confidence level of the license plate is higher than the set confidence level, it will push the license plate image to the logs interface.

[Repeat Plate Checktime]: Set the time interval for repeatedly reading license plates to effectively avoid duplicate identification of parking vehicles.

[License Plate Serial Format]: Formulate identification rules and automatically filter wrong license plate information to achieve more intelligent and accurate license plate recognition.

[Feature Identification]: Check Region, Direction, ROI_ID or All to enable Features Identification, it will display the corresponding information on the logs interface.

Note: Region detection only supports DACH region.

[LPR Message Post Settings]: Check the checkbox to enable LPR Message Post. It will push information to some third-party devices or software that are compatible with ours. Information can be pushed by RTSP, TCP or HTTP.

More information about LPR Message Post, please refer to Milesight-Troubleshooting-Integration between LPR Camera and NVR(VMS).

Step4: Don’t forget to click “Save” after finishing all settings.

2. List Management

Add the license plates to this interface as Black or White type (Black/White List), and then you can set the alarm action for these license plates in the corresponding Black list mode or White list mode interface. When these license plates are detected, the camera will respond to your settings accordingly.

[Add License Plate]: Select the license plate type as black or white, enter the license plate number, click the “Add” button, the license plate number will be added successfully.

[Batch Upload]: You can add a csv file of the license plates you want to add, click the “Browse”button to import the form to this interface, click the“Upload”button, the license plates will be added successfully.

[List Search]: Select Plate Type or directly enter the license plate number, click the “Search”button, the corresponding license plate will be displayed in the list as below.

[Export List]: Click the“Export List”button to export the license plates in the current list as a csv file locally.

[Delete List]: Click the“Delete List”button to delete all the license plates

in the current list.

3. Black /White/Visitor List Mode

Step1: Check the checkbox to enable Black List Mode.

Step2: Schedule Settings. You can draw the schedule by clicking“Edit”button.

Step3: Set Alarm Action.

Table 1 Description of the buttons

Step4: Set Alarm Settings.

Table 2 Description of the buttons

After that, when a license plate marked as“Black”,“White”,“Visitor”is detected, the camera will respond accordingly to your settings.

4. Professional LPR Liveview Interface

Milesight LPR camera supports professional LPR Live View interface. You can see the real-time license plate recognition results.

Note:

①　Upgrade your device to corresponded firmware version.

Camera: V4X.7.0.74 or above.

Firmware download link: http://www.milesight.com/support/download#firmware

②　If there is no SD card or NAS as the storage space, the snapshots of license plate will be temporarily stored locally on the PC, cleared after logging out, and do not support Smart Search which will be introduced in the next part.

5. Smart Search

Step1: Select Plate Type or directly enter the license plate number.

Step2: Select Start Time and End Time, click the “Search” button to achieve fuzzy search, then the corresponding license plates or license plates containing search keywords will be shown on the logs while the complete video and license plate information will be shown on the left of the interface.

There are two methods to backup LPR logs.

①　Backup license plates you want.

Step1: Tick license plates you want to backup and click “Backup” button ;

Step2: Select the export file type, video stream type and video file format, then click “Export” button.

②　Backup all.

Step1: Click “Export All” button;

Step2: Select the export file type, video stream type and video file format, then click “Export” button.

You can also click the “Auto Export” button to automatically export the logs to FTP, SMTP or Storage.

Note:

①　Insert available SD card or add NAS to camera as storage. Otherwise, you can’t check the LPR recording and snapshots.

②　Upgrade your device to corresponded firmware version.

Camera: V4X.7.0.74 or above.

Firmware download link: http://www.milesight.com/support/download#firmware

V. How to set ANPR with Milesight NVRs

1. Preparation

Here are some notes you should notice before using ANPR function.

①　Insert available HDD or add NAS to NVR as storage. (Otherwise, you can’t check the recording and logs.)

②　Upgrade your device to corresponded firmware version.

Camera: V4X.7.0.72-r16 or above.

NVR: V7X.9.0.7-r7 or above.

Firmware download link: http://www.milesight.com/support/download#firmware

③　Ensure your device support LPR/ANPR function.

Model of NVR:

• MS-N1009-UT / MS-N1009-UNT

• MS-N5008-UT / MS-N5016-UT

• MS-N7016-UH / MS-N7032-UH(16 ANPR Channels)

• MS-N8032-UH / MS-N8064-UH(16 ANPR Channels)

• MS-N1009-UPT

• MS-N5008-UPT / MS-N5016-UPT

• MS-N7016-UPH / MS-N7032-UPH(16 ANPR Channels)

Name of LPR Camera:

• LPR H.265+ Mini Bullet Camera

• LPR H.265+ Vandal-proof Motorized Mini Bullet Camera

• LPR H.265+ Pro Box Camera

• LPR H.265+ Motorized Pro Bullet Camera

• LPR 12X H.265+ AF Motorized Pro Bullet Camera

• LPR 12X H.265+ Mini PTZ Bullet Camera

④　Ensure that NVR can get license plate information. Please set TCP as Post Type which is the default mode. It can be set in Camera web page -> Advanced Settings -> ANPR -> Settings interface.

2. Settings

Step1: Go to“Event”->“ANPR”, select a channel and enable ANPR function.

[License]: A license will be automatically assigned to each device.

[License Status]: This column is used to display the status of the license, “Valid”or “Invalid”.

[Processing Resolution]: Default selected resolution is 1280*720. Users can choose different resolution according to the network environment.

Step2: Set ANPR function effective time. You can draw the schedule by clicking“Edit”button. Draw the schedule and then click “OK” or “Apply” after finishing setting.

Step3: Set detection parameters including Detection Trigger, Repeat Plate Checktime and Features identification.

[Detection Trigger]: Always and Alarm Input are available. It will only detect when alarm input is triggered if you select Alarm Input.

[Repeat Plate Checktime]: The same license plate information won’t be received on NVR within the time you set.

[Feature Identification]: Check Region, Direction, ROI_ID or All to enable Features Identification, it will display the corresponding information on the logs interface.

Note: Region detection only supports DACH region.

Step4:

Set the detected ROI region which can be up to 4 regions. License plate will only be detected in the ROI regions.

3. List Management

Make a license plate list for your own NVR ANPR system.

Upload license plates and set them with different license type here. 10000 License plates can be added at most.

Kindly note that the list is exclusive for NVR, working with all LPR cameras you add. It won’t synchronize with the list on camera side.

There are two methods to add license plates:

①　Add one by one.

Step1: Click Add button .

Step2: Input the license plate and select license type.

Step3: Click OK and then the license plate will be added into the list.

②　Batch upload by importing template.

Step1: Click Download Template button , select USB device folder and click OK to download Template.

Step2: Input all license type and license plate number as Template shows.

Step3: Click Import button , select the file and click OK to add all license plates into list.

4. Black/White/Visitor List Mode

We provide you three modes for better event management.

Black List Mode: Manage event for license plates in black list.

White List Mode: Manage event for license plates in white list

Visitor Mode: Manage event for those license plates do not have license type.

Steps for settings:

Step1: Enable Black List Mode/White List Mode/Visitor Mode as your demand.

Step2: Set effective time for the mode to work.

Step3: Set actions you need including Audible Warning, Email Linkage, Event Popup, PTZ Action, Alarm Output and Trigger Channels Record.

Note:

Do not forget to enable these modes, set effective time and record action for corresponded mode, so that you can get real-time video when license plate is detected (Effective time and record action is enabled by default.). You can refer to How to check ANPR record part for detailed record settings.

5. Professional LPR Liveview Interface

At the beginning, you need to switch the preview mode to ANPR mode.

There are two methods to enter live view ANPR Mode:

①　Right click the mouse and select ANPR Mode as preview mode.

②　Select ANPR Mode on live view bottom tool bar.

After entering ANPR mode, the real-time license plate information will be shown on the left of the interface once it get detected.

License plate information includes Plate Snapshot, Channel Name, License Plate Number, Detected Time and Plate Type.

Two License types:

—- License plate from Black List

—- License plate form White List

No License plates type will be shown if the license plate does not exist in Black/White list.

However, you can right click the license plate information to quick add it to Black/White list or delete it from Black/White list.

Besides, you can click the license plate information to check the latest X seconds (10s~20s) video.

Note:

1. X = 10 + Pre Record Time

You can set Pre Record Time in Storage -> Video Record -> Record Settings interface.

2. Make sure that HDD is available on NVR and correct record settings is made, so that you can check the record on live view. Please refer to How to check ANPR record part for detailed record settings.

3. Make sure that NVR can get the license plate information. Please set TCP as Post Type which is the default mode. It can be set in Camera web page -> Advanced Settings -> ANPR -> Settings interface.

6. Set/Check ANPR Record

Before checking recording files, please make sure that you have proceed correct settings to make record action work.

①　Set Recording

Step1: Set Smart Analysis as Record Type in Storage -> Video Record -> Record Schedule interface.

Step2: Enable Black List Mode / White List Mode / Visitor Mode as your demand.

Step3: Set Effective time and Trigger Channels Record action of your selected mode (Full effective time and trigger channel record are set by default).

Then NVR will record when license plate is detected .

Note:

Generally, record action is triggered by event. If you just enable ANPR function without enabling Black List/White List/Visitor modes nor setting record action, it means you just enable the function while record action is not set. Then no record will be triggered. So it is necessary to do all above three steps if you want to trigger record action.

②　Check recording

1. In Playback

Step1: Entering Playback -> Event Playback -> Smart Analysis interface.

Step2: Input corresponded information and click search button to search.

Step3: Click record to play the video searched out .

2.In Live View

Click the license plate information to check the latest X seconds (10s~20s) video.

Note:

1. X = 10 + Pre Record Time

You can set Pre Record Time in Storage -> Video Record -> Record Settings interface.

2. Make sure that HDD is available on NVR on NVR and correct record settings is made so that you can check the record on live view interface. Please refer to How to check ANPR record part to check if record action is correctly set.

7. Check/Backup ANPR Logs

①　Check ANPR logs

Step1: Search on Smart Analysis interface.

Step2: Input corresponded information and click search button to search.

Then you will get a whole ANPR logs list.

License plate snapshot will be shown on the logs list while the complete image video and license plate information will be shown on the left of the interface.

Step3: Click to play the video.

②　Backup ANPR logs

Two methods are available after searching ANPR logs out .

1. Backup license plates you want.

Step1: Tick license plates you want to backup and click backup button .

Step2: Select the export file type, video stream type and video file format, then click export button.

2. Backup all.

Step1: Click backup all button.

Step2: Select the export file type, video stream type and video file format, then click export button.

Then you will get corresponded file as selected export file type.

VI. How to set ANPR with Milesight CMS

1. Preparation

①　Refer to the NVR section

②　Upgrade your CMS to corresponded version.

CMS: V2.4.0.7 or above

Download link: http://www.milesight.com/support/download#software

2. Settings

Step1: Add NVR to CMS.

Step2: Go to“Device Config”, select a NVR and the channel, then enable ANPR function.

[License]: A license will be automatically assigned to each device.

[License Status]: This column is used to display the status of the license, “Va

[Set LPR Detection Region]: You can set up to 4 ROI areas by drawing the screen. License plate will only be detected in the ROI regions.

[Processing Resolution]: Default selected resolution is 1280*720. Users can choose different resolution according to the network environment.

Step2: Set ANPR function effective time. You can draw the schedule by clicking“Edit”button. Draw the schedule and then click “OK” or “Apply” after finishing setting.

Step3: Set detection parameters including detection trigger, repeat plate checktime and features identification.

[Detection Trigger]: Always and Alarm Input are available. It will only detect when alarm input is triggered if you select Alarm Input.

[Repeat Plate Checktime]: The same license plate information won’t be received on NVR within the time you set.

[Feature Identification]: Check Region, Direction, ROI_ID or All to enable Feature Identification, it will display the corresponding information on the logs interface.

Note: Region detection only supports DACH region.

3. List Management

Make a license plate list for your own NVR ANPR system.

Upload license plates and set them with different license type here. 10000 plates can be added at most.

Kindly note that the list is exclusive for NVR, working with all LPR cameras you added. It won’t synchronize with the list on camera side.

There are two methods to add license plates:

①　Add one by one.

Step1: Click Add button .

Step2: Input the license plate and select license type.

Step3: Click OK and then the license plate will be added into the list.

②　Batch adding by importing template.

Step1: Click Download Template, select folder and click OK to download Template.

Step2: Input all license type and license plate number as Template shows.

Step3: Click Import button , select the file and click OK to add all license plates into list.

4. Black/White/Visitor List Mode

We provide you three modes for better event management, which is based on two license types.

Black List Mode: Manage event for license plates in black list.

White List Mode: Manage event for license plates in white list

Visitor Mode: Manage event for those license plates do not have license type.

Steps for settings:

Step1: Enable Black List Mode/White List Mode/Visitor Mode as your demand.

Step2: Set effective time which means Mode works during that.

Step3: Set action including Audible Warning, Email Linkage, PTZ Action, Alarm Output.

5. Set ANPR Record

Step1: Set Smart Analysis as Record Type in Device -> Select NVR -> Record Schedule interface.

Step2: Enable Black List Mode / White List Mode / Visitor Mode as your demand.

Step3: Set Effective time and Trigger Channels Record action of your selected mode(Full effective time and trigger channel record are set by default).

Then NVR will record when license plate is detected .

Note:

Generally, record action is triggered by event. If you just enable ANPR function without enabling Black List/White List/Visitor modes nor setting record action, that means you just enable the function while record action is not set. Then no record will be triggered. So it is necessary to do all above three steps if you want to trigger record action.

6. Check/Backup ANPR Logs

①　Check ANPR logs

Step1: Search on Smart Analysis interface.

Step2: Input corresponded information and click search button to search.

Then you will get a whole ANPR logs list.

License plate snapshot will be shown on the logs list while the complete image video and license plate information will be shown on the left of the interface.

Step3: Click to play the video.

②　Backup ANPR logs

Two methods are available after searching ANPR logs out .

1. Backup license plates you want.

Step1: Tick license plates you want to backup and click backup button .

Step2: Select the Export File Path, File Type, Video stream type and Video file format, then click export button.

2. Backup all.

Step1: Click backup all button.

Step2: Select the export file type, video stream type and video file format, then click export button.

Then you will get corresponded file as selected export file type.

VII.How to set ANPR with Milesight VMS Enterprise

1.Preparation

① Refer to the NVR section

② Upgrade your VMS Enterprise to corresponded version.

VMS Enterprise: V1.3.0.0 or above

③ Only the LPR cameras added by MSSP protocol support ANPR function for VMS Enterprise.

④ Make sure that VMS Enterprise can get the license plate information. Please set TCP as Post Type which is the default mode. It can be set in the Smart Analysis -> ANPR Settings -> Detection Settings interface.

2.Detection Setting

Here the configuration of the camera web side will be automatically obtained. If the camera web side is not configured, you can configure it in the interface of VMS. After the configuration is completed, it will be synchronized to the camera web side.

Step1: Select a camera in the devices list tree, then click button to enable Detection.

[License]: Only LPR2 and LPR3 need to enter the license to activate the LPR function.

[License Status]: Show present license status, including Valid and Invalid. When the license status changes to be valid, the camera can start detecting the license plates.

[Process Resolution]: Resolution of the stream for LPR analysis, including 1920*1280, 1280*720.

Step2: You can click button to enable LPR Night Mode. The LPR Night Mode supports the optimal LPR night recognition effect by adjusting different parameter levels. You can choose Auto Mode which can automatically switch to night mode according to illumination intensity, or choose Customize Mode to set effective time manually.

Auto Mode Customize Mode

Step3: You can set up to 4 ROI areas by drawing the screen. If you choose Normal Mode, it supports configuring the LPR detection regions for the current area. If you choose Advanced Mode(Only for PTZ series), it supports configuring different LPR detection regions for different PTZ presets(Only support Preset 1~4 so far).

Normal Mode Advanced Mode (For PTZ camera)

Step4: Schedule Settings. You can draw the schedule by clicking button, and then click button after finishing the settings.

Step5: Set Detection Settings and LPR Message Post Settings.

Detection Settings LPR Message Post Settings

[Detection Trigger]: If you choose “Always”, camera will always detect the license plates. If you choose “Alarm Input”, camera will only detect the license plates during Alarm Input is being triggered.

[Repeat Plate Checktime]: Set the time interval for repeatedly reading the license plates to effectively avoid duplicate identification of parking vehicles.

[License Plate Serial Format]: Formulate identification rules and automatically filter wrong license plates information to achieve more intelligent and accurate license plate recognition.

[Features Identification]: Check All, Direction, Direction Region or Region(Only for LPR2) to enable Features Identification, and the corresponding information will be displayed in the ANPR Search interface.

[Enable LPR Message Post]: Click button to enable LPR Message Post. It will push information to some third-party devices or software that are compatible with ours.

[Post Type]: Information can be pushed by RTSP, TCP or HTTP.

[HTTP Method]: There are two HTTP push methods: Post and Get.

[Snapshot Type]: Three kinds of snapshot can be chosen: All, License Plate and Full Snapshot. When you choose All, License Plate Snapshot and Full Snapshot will be pushed.

Note: This option is available just for Post HTTP Method.

[HTTP Notification URL]: The camera can use the API URL to send LPR information to other devices when the license plate is recognized. The API URL format is defined by the HTTP Server.

[User Name]: User name for HTTP Server.

[Password]: Password for HTTP Server.

[Camera LPR Port]: This option is available for TCP Post type.

Step6: Click button to apply all settings.

3.ANPR Preview

After enabling Detection in the ANPR Settings -> Detection Setting interface, you can click button in the right Function Panel, and the real-time license plate information will be shown on the right of the interface once it is detected.

The license plate information includes Plate Snapshot, Device Name, IP, License Plate Number, Detected Time and Plate Type.

Two License types:

—- License plate from Black List

—- License plate from White List

No License plate type will be shown if the license plate does not exist in Black/White list.

You can right click on the ANPR notification push window to pop up a menu, and choose to add the license plate to White or Black List in the VMS system. If the license plate has already existed in the White or Black List of VMS system, then you can choose to change its type or delete the license plate from White or Black List.

Besides, you can click the license plate information to check the 20s video. (20s = the pre 10s + the post 10s of the license plate event)

Note:

Make sure that correct record schedule settings is made or the ANPR event rules are set to trigger recording, so that you can check the record in the ANPR Preview Panel. You can refer to 7(1) for operation steps.

4.List Management

Add the license plates as Black/White List as needed in the interface, and the license plates without the set types are the visitors. After enabling license plate recognition, VMS Enterprise will automatically receive the recognition result sent by the Milesight cameras and compare it with the black and white list added in VMS Enterprise.

1) Add license plates

You can choose either of the below two ways to add the license plates.

a. Add license plates one by one

Step1: Click button to pop up a Add Plate window, then input the license plate and select the license plate type as black or white list, and click button.

Step2: Repeat the Step1 to add other license plates manually.

b. Batch import license plates

Step1: Click button to pop up a Import Plates window. The imported file must be filled in according to the specified format. You can click button to download the template.

Step2: After filling in, click button to import the plates file, then click button.

After successful import, you can click button to modify the corresponding license plate and plate type.

Note:

• l The format of the imported license plates file must be csv.

• l The CSV must be saved in UTF-8 encoding format.

• l A license plate can’t be repeatedly added to the plate list.

• l Maximum quantity of license plates added in the list is 10000.

2) Search license plates

You can select the plate types including All, Black List and White List, or directly enter the license plate number, and click the “Search” button, then the corresponding license plates will be displayed in the list below.

Note: The text searched is a case-insensitive contiguous string.

In addition, you can click button to refresh the license plate list. And click button to cancel the filter for the license plate list.

3) Export license plates

You can click button to export the license plates in the current list to a csv form locally. If you filter the license plate list, only the filtered list will be exported.

4) Delete license plates

Click button to delete all the license plates in the current list. If you filter the license plate list, only the filtered list will be deleted. You can also click button to delete the corresponding license plate.

5.Black List/White List/Visitor Detection

Here you can set effective detection schedules for different detection modes, including Black List Detection, White List Detection and Visitor Detection. Only when the detection is enabled and the corresponding schedule is set, the corresponding detection results will be saved and can be viewed in the ANPR Search interface.

Step1: Click button to enable the function, and then click button to edit the schedule.

Step2: Click button to apply the settings.

Step3: If you want to set related actions for ANPR trigger, you can refer to Method2 of 7(1) for operation steps. Then the set actions will be triggered once the corresponding license plate type is detected.

Step4: Once the ANPR event rules which you set take effect, you can check the ANPR event information in the Logs -> Event Logs interface. The event logs contain the event information about Date/Time, Event, Source, Action, Target and Details.

You can set filter condition as you need. In addition, if there is a recording video information about event, then you can click button to check the event video.

6.ANPR Search

When the Black List/White List/Visitor Detection is enabled and the corresponding schedule is set, and the storage disk is enabled, you can view the corresponding detection results in the ANPR Search interface.

Step1: Check the cameras in the devices list tree, and select the plate type or directly enter the license plate number.

Step2: Select Start Time and End Time, and click button. Then the related license plate information will be displayed as below.

Click button to show Thumbnail Mode.

Click button to switch to List Mode.

Step3: Click on the thumbnail photo in Thumbnail Mode or license plate row in List Mode under the searched results, then the license plate details will be shown as below. If there is a recording video about the license plate recognition, then you can click button to play the video or click button to play the video in the playback interface.

Note:

Make sure that correct record schedule settings is made or the ANPR event rules are set to trigger recording, so that you can check the record in the ANPR Search interface. You can refer to 7(1) for operation steps.

Step4: You can click button to backup the ANPR files you want to a local folder.

Step5: After setting the backup file destination, type and format, click button to start the file backup. You can click button to check task backup situation as below.

Note:

The backup file of Plate List is csv format.

7.Set/Check ANPR Record

Before checking recording files, please make sure that you have proceed correct settings to make record action work.

Note:

In the Settings -> System & Servers -> Server Settings -> Storage Management interface, make sure you enable the storage disk you are interested in to store recordings and images of VMS system.

(1) Set Recording

There are two methods to set the ANPR record.

Method1: The record schedule settings.

Step1: Select a camera in the devices list tree in the Settings -> Devices -> Camera Record Schedule -> Schedule interface, then click button to enable Continuous Recording.

Step2: Set the Schedule, and then click button to apply the settings.

Method2: Set the ANPR event rules to trigger recording.

Step1: Click button to add the ANPR event rules in the Settings -> System & Servers -> Event Rule Settings interface.

Step2: Then select the trigger type as ANPR, set the source of trigger, and select the detection mode as your demand. And set the schedule and the Do Recording action. After setting the event rules, click button.

Step3: Then the event rules will be added to the event rule list. Click button to apply the event rules. The recording is triggered when the corresponding license plate type is detected.

Note:

Make sure the corresponding detection mode is enabled and the detection schedule is set. You can refer to 5 for operation steps.

(2) Check Recording

a. Playback

Step1: Select the camera in the Playback interface, click button to select the time.

Step2: You can check Show Event Mask to select the ANPR event, then the ANPR event videos will be displayed in the corresponding color.

Step3: Select the continuous recording or ANPR event recordings searched out on the time bar to play.

b. ANPR Preview

Click the license plate information to check the 20s video. (20s = the pre 10s + the post 10s of the license plate event)

c. ANPR Search

Click button to check the latest 20 seconds video or click button to play the video in the playback interface. (20s = the pre 10s + the post 10s of the license plate event)

What Is Biometric Authentication – A Guide to Keyless Entry Door Locks

admin — Wed, 05 Mar 2025 10:44:07 +0000

Biometric authentication is changing how we secure our homes, workplaces, and even sensitive data. From traditional locks to advanced keyless entry systems, this technology has revolutionized security by providing an unmatched level of convenience and protection.

In this guide, we’ll explain what biometric authentication is, explore how biometric door locks work, and help you make an informed decision about upgrading your security measures.

What is biometric authentication?

Biometric authentication uses a person’s unique physical or behavioral characteristics—such as fingerprints, facial features, iris patterns, or voice—to verify identity.

Unlike traditional locks that rely on physical keys or access codes, biometric systems leverage distinct biometric data, making them far more secure and nearly impossible to replicate.

Biometric authentication also provides a layer of security that deters unauthorized access. Even if someone gains access to a physical key or pin code, they cannot bypass the system without the registered biometric input.

How biometric door locks work

Biometric door locks combine cutting-edge technology with practical design to create an intuitive and secure locking system. Here’s a breakdown of their functionality:

• Authentication. The user places their fingerprint, looks into an iris scanner, or speaks into a microphone to initiate the process.

• Verification. The lock’s system compares the scanned data with pre-stored unique patterns in its database.

• Unlocking. If the data matches, the locking mechanism disengages, allowing access.

Modern biometric door locks often include additional features:

• Connectivity options. Integration with Wi-Fi or Bluetooth allows remote control through a smartphone app.

• Notifications. Real-time alerts provide updates about lock activity, enhancing peace of mind.

• Durability. Built with robust materials, these locks are designed to withstand wear and tear while maintaining functionality.

Key security features of biometric door locks

Biometric locks offer unparalleled security features, making them an ideal choice for homeowners and commercial properties alike. Here’s what sets them apart:

• High-security. Eliminates the risk of lost or stolen physical keys.

• Enhanced security. Combines biometric data with traditional backup methods, such as access codes or key fobs, to prevent unauthorized access.

• Temporary access. Allows homeowners to grant short-term access to guests, babysitters, or contractors via unique, time-limited credentials.

• Notifications. Alerts sent to your smartphone app keep you informed of all entry attempts.

• Automation. Biometric locks can integrate seamlessly into a smart home system, automating locking and unlocking based on proximity or schedules.

Types of keyless entry door locks

While biometric locks are a standout option, they are part of a broader range of keyless entry systems. Understanding the types of locks available will help you choose the right one for your needs:

• Biometric door locks. Use fingerprints, facial recognition, or voice recognition for entry. Ideal for those seeking high-security and convenience.

• Keypad locks. Require a pin code for access and often include a deadbolt for added security.

• Smart locks. Offer remote access and connectivity through Wi-Fi or Bluetooth, making them perfect for a smart home setup.

• Electronic door locks. Blend traditional and modern methods, such as a physical key and digital entry options, providing flexibility.

Each lock type caters to specific security needs, so consider factors like compatibility, durability, and ease of use when making a choice.

Advantages of biometric door locks

Biometric door locks provide numerous benefits, making them a preferred choice for modern security:

• Ease of use. No more fumbling for keys or remembering codes; access is as simple as a touch or glance.

• Enhanced security. Unique biometric data ensures only authorized individuals can enter.

• Peace of mind. Alerts and notifications keep you informed about access attempts, whether you’re home or away.

• Durability. Designed to withstand high traffic and resist tampering, ensuring long-term reliability.

• Automation. Integrates seamlessly with other smart home devices for a fully automated experience.

Addressing potential challenges

While biometric door locks offer significant advantages, it’s essential to address potential challenges to ensure the best experience:

• Malfunctions. Technical issues, such as sensor errors or power failures, can disrupt functionality. Backup options like a keypad or key card mitigate this risk.

• Compatibility. Ensure the lock integrates with your existing access control system or smart home devices.

• Power source. Most locks rely on batteries or a direct power connection. Regular maintenance, such as battery replacement, is necessary to prevent outages.

• Cost. Biometric locks tend to be pricier than traditional locks, but their high-security features often justify the investment.

Choosing the right biometric door lock

When selecting a biometric lock, consider the following factors:

• Security needs. Do you need features like temporary access or remote access for guests?

• Durability. Is the lock built to handle outdoor conditions or high-traffic areas?

• Connectivity. Does it integrate with your smartphone app or Wi-Fi system?

• Power source. Choose a lock with reliable battery life or a backup power option.

• Type of lock. Ensure compatibility with your door’s locking mechanism and existing security systems.

Biometric technology and smart homes

Biometric door locks are a cornerstone of modern smart homes. They integrate seamlessly with other security systems, offering advanced automation and convenience. Key benefits include:

• Remote access. Lock and unlock doors from anywhere using a smartphone app.

• Notifications. Receive alerts about entry attempts, enhancing peace of mind.

• Smart routines. Automate locking and unlocking based on your daily schedule.

These features make biometric locks an essential part of any comprehensive home security setup.

Why biometric door locks are the future

Biometric authentication is redefining the future of security. By upgrading to a biometric door lock, you can enjoy enhanced protection, convenience, and peace of mind. Ready to elevate your security measures? Explore the latest options today from Acme.

Are Smart Locks Safe?

Keeping your home secure from burglars and break-ins is a top priority. One of the first lines of defense is solid locks that provide a complete sense of safety, and smart locks do just that.

With modern technological advancements, smart locks from trusted names like Kwikset, Yale, and Schlage are becoming an increasingly popular way to secure your home. These locks utilize wireless communication protocols that allow you to lock or unlock your doors without a traditional key.

This guide will provide an overview of how smart locks work, their benefits and potential risks, and their security features.

How do smart locks work?

Smart locks may look like traditional locks in terms of their physical locking mechanism, but their method of operation significantly differs because they are electronically controlled. You can open smart locks in various ways, including:

• Biometric authentication (such as fingerprint recognition)

• Mobile apps

• Touchscreens

• Keypads

• Keycards or key fobs

• Voice activation

Smart locks offer flexibility in terms of communication protocols and methods of operation, giving you plenty of options to choose the best smart lock for your home.

Smart locks use wireless communication protocols such as Bluetooth, Z-Wave, or Wi-Fi to control the locking and unlocking of a door. Each wireless connection type works a little differently.

Bluetooth is widely available on smartphones but requires close proximity to your home to operate the smart lock. Z-Wave also operates in close proximity but uses a central hub to connect. Wi-Fi compatibility enables the remote operation of your smart lock from anywhere in the world as long as you have access to a Wi-Fi connection.

Different types of smart locks

There are many types of smart locks available. One type is the retrofit lock, which fits directly over standard locks without replacing hardware. This is especially useful for renters who are not allowed to modify their existing deadbolt.

Most smart locks replace your regular locks entirely, requiring a new interior and exterior keyhole and deadbolt, complete with a new set of spare keys (in the rare case of malfunction) and, more importantly, a set of smart features.

In addition, you can integrate some smart locks with other home security systems, such as security cameras, doorbells, indoor alarm systems, and motion sensors.

Features and capabilities

Smart locks offer an array of impressive features to enhance the security of your home. Remote access lets you control your smart lock from various locations, offering convenience and ease of use.

Voice control and keyless entry are other smart lock features that offer an easy way to operate your door, especially when your hands are full.

Advanced security features, such as activity logs, provide detailed information on who has accessed your home and at what times. Some smart locks even allow you to assign temporary access codes for anyone you may need to let in your home when you’re not there. These temporary access codes are perfect for guests, dog walkers, technicians, delivery services, and the like.

Benefits of smart locks

Smart technology has revolutionized how we approach security and convenience. With remote access, smart locks can provide homeowners with unique security features and various benefits that traditional locks lack.

Convenience and accessibility

Smart locks provide the convenience of keyless entry, allowing you to open your door without a physical key using voice commands, smartphone applications, and other means.

This is beneficial when you want to avoid carrying a key, have your hands occupied, or have to grant access to visitors. It also eliminates the need to duplicate keys or rekey locks, saving money on locksmiths and increasing the security of your home.

Remote access and control

Smart locks let you connect your lock to smart devices such as smartphones, tablets, and computers, giving you remote control. Voice assistants like Amazon Alexa or Apple Siri can also operate your smart lock from virtually anywhere. These features can come in handy if you can’t reach your lock physically.

Another great feature of smart locks is the ability for your connected devices to receive real-time notifications when someone enters or exits your property. This provides an added level of security and peace of mind.

Integration with home automation systems

By providing multiple integration options with other home gadgets, smart locks can significantly improve your home’s overall security and convenience.

Integration with home security cameras lets you monitor who enters your home, view recorded footage, or even communicate with guests before unlocking your front door.

In addition, you can program smart locks to regulate lighting or adjust the thermostat, enabling you to create custom routines such as turning off all lights and lowering the thermostat when you leave.

Potential risks

While smart locks offer multiple security features, it is crucial to recognize the potential risks associated with this technology. Cyber attacks and technical issues are among the most common concerns, as they could jeopardize the safety of your property.

Hacking and cybersecurity

Despite significant advancements in smart technology, it is still possible to have your electronic devices hacked, including smart locks. Hackers may compromise the Bluetooth connection, breach the Wi-Fi network, or access phone data, leading to unauthorized control of the lock.

Weak passwords and outdated software can make these security breaches easier. Regularly update smart lock firmware, smartphone apps, and applicable passwords to increase your lock’s security. Utilize two-factor authentication on web and mobile apps to further increase security.

Despite these risks, smart locks provide superior safety and security compared to regular locks, which are commonly susceptible to lock picking.

Malfunctions and technical issues

Like any electronic device, smart locks may experience technical difficulties that can impact their ability to lock or unlock a door. Problems with the network or Bluetooth connection, software glitches, or hardware defects may result in a lockout or intermittent connectivity problems.

Sometimes, the issue could be as simple as low battery life, which you can resolve by replacing them. It is also important to ensure professionals install the lock correctly to avoid door jams and other electronic issues.

Tips to improve smart lock security

Most advanced technology is not foolproof and has vulnerabilities to cyber threats; smart locks are no exception. However, it is important to note that you can significantly reduce these risks with proper precautions and measures.

Use strong passwords

Using a strong password is one of the most critical measures for securing smart locks. Avoid creating weak passwords, such as simple phrases, important dates, or number chains like “123456,” as they are easy to hack.

To create a strong password, use a combination of upper and lower case letters, numbers, and special characters to increase the complexity and security of your system.

It is also crucial to keep your passwords confidential. Ensure your smart lock passcode differs from your other account logins, and change your password regularly. These steps effectively reduce the risk of criminals compromising your smart lock.

Regularly update firmware and software

Keeping your software systems up-to-date is vital for maintaining optimal performance and security. This involves updating your smart lock’s operating system, which can enhance connectivity speed and reliability.

It is also important to update the lock’s firmware, which you can do conveniently from your smartphone. Doing so can improve the lock’s motor controls and auto-locking mechanisms, ensuring optimal functionality.

In addition to updating the lock’s software, keeping the connected smart device updated is crucial to maintain efficient operation. Install all app and operating system updates promptly. These steps ensure the smart lock works seamlessly with your phone without performance or security issues.

Avoid connecting to public wi-fi networks

Connecting to public Wi-Fi networks can be risky as hackers can steal your information or install malware to control your apps and smart locks. It’s best to utilize private Wi-Fi networks secured with a strong, personalized password.

Another way to enhance online security is using a virtual private network (VPN). VPNs offer an extra layer of protection by masking your IP address and encrypting your data, making it difficult for cyber attackers to access your information.

Discover the best smart door lock systems from Vivint

Vivint’s smart locks offer reliable home safety and security with advanced technology, robust security features, durability, and seamless integration with existing smart home devices like voice assistants.

One of the standout features of Vivint’s smart locks is their remote accessibility, which allows you to control your lock status, grant access to visitors, and monitor access times from any location.

Additionally, you can create unique access codes and integrate the locks with doorbells and security cameras, further enhancing the safety of your home.

Embrace the peace of mind that comes with advanced smart lock technology. Invest in Vivint’s smart locks today, and feel confident knowing your home is protected around the clock, even when you’re away.

Tuya Smart Life App User Guide

admin — Sun, 09 Feb 2025 18:56:25 +0000

Tuya Smart Life App User Guide, TuyaSmart has integrated with HealthKit. It allows you to seamlessly connect your health records using the body fat scale to Apple Health, where BMI, weight, height, fat percentage, and more can be found in Apple Health’s body measurements, giving you a clear and comprehensive picture of your health. You’ll need to enable health privacy permissions for TuyaSmart.

This topic describes how to use the Smart Life app.

Download Tuya Smart Life App

Search for Smart Life in Apple’s App Store and other major app stores, or scan the following QR code to download the Smart Life app.

User accounts

Register account

1.Tap Log in with Password > Register in the top right corner of the page to go to the Register page.

2.Enter a mobile phone number or email address, agree on the User Agreement, Privacy Policy, and Third-Party Information Sharing List, and then tap Get Verification Code.

3.Enter the returned verification code to navigate to the password setting page. Set a password as required and tap Done.

Log in with app account or third-party account

1.The Smart Life app automatically reads the mobile phone number from the SIM card on the current mobile phone. Users can tap Quick Login to log in to the app.

2.Open the app. If you have registered an account of the app, tap Log In to go to the login page.

3.Enter the registered mobile phone number or email address and the password and tap Log In.

4.Log in with a third-party account.

If WeChat or Tencent QQ is installed on the mobile phone and a WeChat or Tencent QQ account is created, tap the WeChat or Tencent QQ icon on the login page. On the authorization page that appears, enable authorized login with the WeChat or Tencent QQ account. For an iPhone, an Apple ID can also be used for login.

Configure biometric login

The biometric login feature makes login more convenient and secure. The app for iOS supports Face ID, and the app for Android supports Touch ID. During biometric login, the user does not need to enter the account and password, or perform other login operations. Login can be enabled even if the password is forgotten. On the Account and Security page, the user can enable or disable login with the face ID.

Change an account

1.After login to the app, tap Me and then the settings icon.

2.On the Settings page, tap Account and Security.

3.Tap Mobile Number to change the mobile phone number, or Email Address to change the email address. To change the mobile phone number,

1.choose Mobile Number > Change Phone Number.

2.On the page that appears, enter your password and tap Next. On the Bind Mobile Number page, enter a new mobile phone number and tap Get Verification Code. On the Enter Verification Code page, enter the returned verification code.

Reset a password

If the login password is forgotten, the user can reset the password based on the following steps:

1.On the Log In page, tap Forgot Password.

2.Enter the registered mobile phone number or email address and tap Get Verification Code.

3.Enter the code that was sent to the mobile phone number or email address.

4.On the page that appears, enter a new password and tap Done. Then, the password is reset, and the app is automatically logged in.

5.For security concerns, the app detects risks in the user’s phone system during login. If the app detects a root or jailbreaking risk, a security reminder is displayed. The user can determine whether to exit the app or not. It is disabled by default.

Try out the app

1.Open the app and tap Try as Guest.

A dialog box appears, indicating that cloud storage, third-party voice control, and device sharing are not supported in trial mode.

2.Tap Continue. The Home page appears.

3.Complete account information to try out all available features of the app.

Use the app

Manage homes and home members

1.After login to the app as a new user, the Home page where devices are listed appears. The user’s avatar is displayed in the top-left corner of the page. Before home information is completed, the Home page does not display environment or room information.

2.In the bottom navigation bar, tap Me > Home Management to go to the Home Management page.

3.After the new user taps Home Management, the user can edit the information about adding a home on the page that appears.

4.If a home has already been added, tap Create a home on the Home Management page to go to the Create a home page.

5.Enter a name for the home in the Home Name field. A maximum of 25 characters is allowed.

6.Home location is set based on your phone’s location. Tap Location. On the Location page, verify that the location is correct and tap OK in the top right corner of the page. The location is set based on the phone location. The user can also change the location by setting the coordinate.

7.Select rooms in the Rooms section. The user can use the default room names on the app or tap Add Room to customize a room name. A maximum of 25 characters is allowed for a room name.

8.After the home information is completed, go back to the Home page. The information, such as the weather, temperature, and room names, is displayed. If more than one home is added, tap the home name in the top left corner of the page to switch between and manage homes.

9.In the drop-down list, tap Home Management to manage homes, create a home, or join a home. An account can be used to control multiple homes. The smart devices in different homes are independent of each other.

10.Tap a home name, such as This is my home ya, and select Home Management from the drop-down list. On the Home Management page, tap the home name to go to the Home Settings page.

11.If a user is invited to join a home, the user will receive a notification on the app. The user will also receive a notification in the message center.

Add a device

Tap Add Device or the plus icon (+) in the top right corner on the Home page to go to the device adding page. On the Add Device tab that appears, devices can be automatically found or manually added. To automatically add devices, the app must be granted Wi-Fi and Bluetooth permissions.

Automatically add devices

1.**This method enables simultaneously searching for multiple devices, including Wi-Fi devices, Bluetooth gateways, Bluetooth mesh devices, Zigbee gateways, and Zigbee devices connected to the gateway. **All devices found can be added with one tap.

2.If the search times out and no devices are found, follow the instructions to troubleshoot the issue and try again, or try to manually add devices.

3.In this mode, allow the app to access Wi-Fi and Bluetooth for searching for devices. **Wi-Fi devices can be found only when Wi-Fi is enabled. **Nearby Bluetooth devices can be found only when Bluetooth access is allowed.

4.Tap Turn on Wi-Fi or Turn on Bluetooth to enable Wi-Fi or Bluetooth as instructed.

5.If a gateway has been added to the app, it can be automatically recognized to pair associated sub-devices. If multiple gateways exist, a dialog box appears for the user to choose among these gateways.

6.To accelerate pairing with Bluetooth devices, the app supports the automatic discovery of nearby Bluetooth devices. Once the Home page is opened, the app automatically searches for Bluetooth devices pending pairing and shows discovered Bluetooth devices in a dialog box.

7.The user can choose Do not add or Go to add to determine whether to add these Bluetooth devices. Make sure that Bluetooth access is allowed and the Bluetooth devices are pending pairing during scanning.

8.When the indicators on Narrowband Internet of Things (NB-IoT), Wi-Fi, and Bluetooth devices are blinking quickly, these devices can be added in the Auto Scan method. To use this method, prepare a Wi-Fi network. Only 2.4 GHz Wi-Fi networks are supported.

Manually add Wi-Fi devices

1.Select a device type. On the page that appears, enter the password for connecting to the 2.4 GHz Wi-Fi network. The location permission must be granted to automatically find Wi-Fi networks.

2.Two pairing modes are provided in the app. The Wi-Fi Easy Connect (EZ) mode is the default mode, and the access point (AP) mode is the compatible mode. The user can tap the pairing mode drop-down list in the top-right corner of the page to switch between the pairing modes. The user can also tap the camera icon in the top right corner of the Reset the device dialog box to view the video tutorial.

Manually add Wi-Fi devices in EZ mode

1.In EZ mode, follow the instructions to enable the indicator to blink quickly.

2.Select Confirm the indicator is blinking rapidly and tap Next. The following first two figures from the left show the pairing process. The user can customize the names of added devices and specify the room where the devices are located. A device name can contain a maximum of 64 characters.

3.If pairing fails, apply the tips in the following third figure from the left to troubleshoot the issues. Online customer services are available to support troubleshooting.

Manually add Wi-Fi devices in AP mode

1.If a dual-band network that supports both 2.4 GHz and 5 GHz bands is used, the AP mode can be used to add devices.

2.In AP mode, follow the instructions to enable the indicator to blink slowly, select Confirm the indicator is blinking slowly, and then tap Next.

3.In AP mode, on the Wi-Fi setting page of the mobile phone, find the Wi-Fi hotspot starting with SmartLife.

4.Tap the Wi-Fi hotspot to connect the mobile phone to it.

5.After a successful connection, go back to the app to start pairing. The Wi-Fi hotspots of certain devices might use a custom name. The mobile phone must be connected to a 2.4 GHz Wi-Fi network.

6.The device pairing page on the app appears again and the pairing process continues. After the device is added, the user can customize the device name and specify the room where the device is located. A device name can contain a maximum of 64 characters.

7.If pairing fails, apply the tips in the following third figure from the left to troubleshoot the issues.

Manually add Bluetooth devices or devices over Wi-Fi and Bluetooth LE combo

1.For Bluetooth devices or devices over Wi-Fi and Bluetooth Low Energy (Bluetooth LE) combo, power on the device first. Then, enable Bluetooth on the mobile phone and open the app. The devices that are ready for pairing will be displayed on the app.

Support for beacon protocols is added to Bluetooth devices. The beacon broadcast solution applies to smart devices that require optimal price performance and moderate security.

Bluetooth devices support the extended firmware OTA mode. Different firmware versions of the same product can be managed separately through different channel numbers. This improves the portability and flexibility of OTA updates for Bluetooth devices.

2.Select the device to be added. On the Wi-Fi setting page, enter the password for connecting to the 2.4 GHz Wi-Fi network. Wait for the device to automatically complete pairing. The mobile phone must be connected to a 2.4 GHz Wi-Fi network.

3.To skip the Bluetooth feature on the mobile phone, go to the Add Manually tab. Select a device type that supports Wi-Fi pairing. In EZ mode, follow the instructions in the figures to enable the indicator to blink quickly, select Confirm the indicator is blinking quickly, and then tap Next.

4.If the Wi-Fi network is unavailable or Wi-Fi pairing failed, the device that supports Wi-Fi and Bluetooth LE combo can be paired over Bluetooth.

5.Wait for the device to complete pairing. After the device is added, the user can customize the device name and specify the room where the device is used.

6.Compared with ordinary single-mode devices, the devices that support Wi-Fi and Bluetooth LE can be connected to the mobile phone over Bluetooth.

1.On the Add Device tab, select a device type that supports Bluetooth pairing. On the page that appears, follow the guide to enable the indicator to blink quickly, select Confirm the indicator is blinking quickly, and then tap Next.

2.After the app detects the device, tap Add. After the device is added, tap Done.

7.If a dual-band network that supports both 2.4 GHz and 5 GHz bands is used, the AP mode can be used to add devices.

To add a device in AP mode, follow the instructions to enable the indicator to blink slowly, select Confirm the indicator is blinking slowly, and then tap Next. Then, follow the instructions on subsequent pages to add the device.

Manually add Zigbee devices

1.A gateway must be added before Zigbee devices are added. To add a gateway, tap Add Device on the Home page. On the page that appears, tap Gateway Control in the left-side navigation pane and select a gateway.

2.Power on the gateway and use an Ethernet cable to connect it to a router.

3.Make sure that the mobile phone and the gateway run over the same local area network (LAN). The mobile phone must be connected to a 2.4 GHz Wi-Fi network.

4.After the gateway is added, a Zigbee device that is connected to the gateway can be added.

5.To add a Zigbee device that is connected to the gateway, go to the gateway page and tap Add subdevice. The remaining steps to add the Zigbee device are the same as adding Wi-Fi devices and Bluetooth devices.

6.The latest version of the app supports the automatic discovery of nearby Zigbee devices. This allows the user to add multiple devices to the gateway in bulk.

7.If the gateway has faults, replace it with a new gateway, with all devices and scenes configured for the damaged gateway synchronized to the new gateway. To replace a damaged gateway, tap Replace a damaged gateway on the management page for the faulty gateway. On the page that appears, enter the SN code or device ID of the new gateway.

Manually add IPCs in QR code mode

In addition to the EZ mode (default) and the AP mode, certain devices, such as IP cameras (IPCs) and gateways, can also be manually added in QR code mode. To add an IPC to the network by using a QR code, perform the following steps:

1.Reset the IPC. For more information about how to reset the IPC, tap the Perform net pairing as prompted button on the page. When the camera is reset, it flashes quickly or emits a prompt tone.

2.After the camera is reset, select Make sure the indicator is flashing quickly or a prompt tone is heard and tap Next on the page.

3.The user will be directed to the page to enter the Wi-Fi password.

4.After the Wi-Fi password is entered, tap Next. Point the QR code on the screen at the IPC within a distance of 15 cm to 20 cm, until the camera emits a prompt tone.

5.Tap I Heard a Prompt. Then, the app initiates the device pairing process.

6.If the device fails to be added, follow the tips to troubleshoot the problem.

Scan QR codes or enter device IDs to add NB-IoT devices

Add an NB-IoT device by scanning the device’s QR code or entering the International Mobile Equipment Identity (IMEI) number on the device label. Grant the app access to the camera on the phone to scan the QR code.

Add devices by scanning QR codes

To add the QR code-based pairing mode, go to Tuya Developer Platform > Product > Development > Product Configuration > Network Connections Guides > Custom Mode, select Scan Code, and then click OK. To pair the app with a device that supports QR code-based pairing, use the app to scan the QR code on the device or the outer packaging.

Add devices in Pegasus pairing mode

The Pegasus pairing mode is different from the EZ mode. When the Pegasus pairing mode is enabled, the app automatically scans for nearby devices that support Pegasus pairing and connect them to the network. Wi-Fi information is not required throughout the process, making pairing faster and more reliable.

LTE Cat.1 communication

LTE Cat.1 communication applies to outdoor products and supports QR code and Bluetooth pairing modes. The devices powered by this communication technology support generic features, such as group management, device sharing, OTA updates, scheduled tasks, tap-to-run scenes, and automation scenes.

Grant autostart and battery usage permissions to app

A Notification Test message appears when security devices are added to the app on Android mobile phones. To ensure that notifications can be received, tap Test and follow the tips to make sure the autostart and battery usage detection permissions are granted to the app.

Manage lists of devices and rooms

View devices

On the Home page, the user can view all devices or view devices by room.

Tap the More icon (…) on the right side of the page. On the menu that appears, view devices in a list view or a grid view.

Manage devices and rooms

1.To manage devices, tap the More icon (⋯) next to the devices on the Home page. Tap Device Management. On the page that appears, a device icon can be dragged to sort the display order of the devices. The user can also press and hold press a device on the Home page to navigate to the page for device management. Multiple devices can be selected and deleted in the same operation.

2.To manage rooms, tap the More icon (⋯) next to the devices on the Home page. Tap Room Management. On the page that appears, tap the management icon in the top right corner of the page. To sort the display order of a room, drag the hamburger button (≡) on the right side of the room name. To remove a room, tap the minus icon (-) before the room.

3.In the device list, if a device is grayed out, the device is offline. Otherwise, the device is online.

Quickly use common features

1.When the devices are displayed in a grid view, tap the small arrow in the bottom right corner of a device to access the extension functions of the device. For example, tap the switch icon to switch on or off strip lights or drag the slider to adjust the brightness.

2.When the devices are displayed in a list view, tap Common Functions under the device name to quickly control the device. In this case, certain common functions are also available in the dialog box of extension functions.

Recommend scenes for new devices

After new devices are paired, the system automatically recommends the matching scenes. The user can check and select the recommended scenes as preferred and quickly get started with smart life.

Control devices

Use control panels

1.After a smart device is added, a device tile that contains the device icon appears in the device section on the Home page. Tap the device tile to enter the control panel of the smart device. The control panel might vary from device to device.

2.If the device gets offline, the Offline state is shown in the device tile. In this case, the device cannot be controlled on the control panel.

3.Features available on the control panel also depend on the device status. For example, only the countdown and scheduling features are available when a light is turned off. Features such as scene setting, color adjustment, and brightness adjustment are also available when the light is turned on. Tap the edit icon in the top right corner of the control panel to manage the device.

Manage devices

On the device management page, the device settings and information can be managed:

1.To change the device icon, device name, and location information, tap the edit icon next to the device icon.

2.To view the device ID, IP address, MAC address, time zone, and online/offline status, tap Device Information.

3.To enable or disable the automation feature or modify the automation settings, tap Tap-to-Run and Automation.

4.To share the device with a home member, tap Share Device. On the page that appears, enter the email address or mobile phone number that is bound with the app account of a home member.

5.To create a device group for easy group control, tap Create Group. On the page that appears, all devices that have the same model as the current device under the current account are displayed. The devices to be added to the group must have the same firmware version.

6.To view FAQs related to the device or send feedback, tap FAQ & Feedback.

7.To add a shortcut of the device control panel to the home screen of the mobile phone, tap Add to Home Screen. Then, the user can tap this shortcut to enter the control panel of the device.

8.To check the device connection status, tap Check Device Network.

9.To check whether any firmware updates are available, tap Device Update.

10.To remove the device, tap Remove Device. Two options appear: Disconnect and Disconnect and wipe data. If Disconnect is tapped, the device is removed from the device list and automation scenes and tap-to-run scenes that are related to the device become unavailable.

11.If Disconnect and wipe data is tapped, the device is removed from the device list and all data related to the device is erased.

Automatically update firmware

1.Tap Device Update on the device management page.

2.Enable Automatic updates.

3.Then, the device will be automatically updated when it remains idle or when no operations are performed on the device.

Change networks

1.Tap Device Network on the device management page. On the Device Network Information page, tap Alternate Network.

2.Select the alternate network to be used, enter the Wi-Fi password, and tap Confirm.

3.If the current network is unavailable, the device will be automatically connected to the alternate network.

This feature is suitable for replacing routers in a home and only applies to Wi-Fi devices. Updating the firmware to the latest version is recommended, so this option can be available on the device management page. If this feature is unavailable on the latest app, contact Tuya’s staff to get support.

Review devices

The control panel of a specific device supports device reviews. Comments and suggestions on the device can be submitted to improve the device. This feature only applies to certain product categories, such as air purifiers.

Share devices

1.Tap Share Device on the device management page to enter the Device Sharing page.

2.Tap Add Sharing. On the page that appears, enter the account with which the devices will be shared, and tap Done. Devices can be shared through multiple channels, such as LINE, WhatsApp, or WeChat, shared only once or multiple times, or shared within a period of validity or permanently. This enables device sharing for various categories in different scenarios. NB-IoT devices can be shared to extend the device usage scope.

3.To stop sharing devices with an account, perform the following steps to delete the account: On Android, press and hold the account name and tap Delete. On iOS, press and hold the account name, swipe left, and then tap Delete.

Control groups

1.Tap Create Group on the management page of a selected device.

2.On the Select Device page, select devices to be added to the control group and tap Save. Enter a group name, and tap Confirm. The Select Device page shows all devices of the same model as the selected device.

3.After the group is created, the app automatically displays the group control panel, where the devices can be controlled in groups.

4.On the Home page, the created group can be viewed and the devices in the group can be controlled.

5.On the group control page, tap the edit icon in the top right corner of the page to manage the group, or tap Dismiss Group to dismiss the group.

6.Standard groups of Bluetooth mesh devices are supported to achieve centralized control of Bluetooth mesh groups.

Manage data traffic

For NB-IoT, LET Cat.1, 4G cameras, and other types of devices with built-in SIM cards, the value-added service Data Traffic Manage is available. This feature allows users to purchase, query, and calculate data traffic.

Manage automation and tap-to-run scenes

Automation

1.In the bottom navigation bar, tap Smart > Automation > Create Scene, or tap the plus icon (+) in the top right corner of the Automation tab to enter the page for smart scene settings.

2.Tap Add Condition to add one or more conditions. If Launch Tap-to-Run is selected, only the current condition can be added. Tap Add Task to add one or more tasks. Multiple Tap-to-Run and Enable or Disable Automation tasks can be added. Tap Name to specify the name of the automation. Tap Effective Period to set a time during which the created automation scenes are effective.

3.Recommend smart scenes: Simplify the procedure to add the smart scenes recommended with bright colors and eye-catching device elements, and improve the visual effect and user experience of smart scenes.

4.Support voice and SMS notifications of important events when specific conditions are met to ensure home security.

5.Recommend devices for purchase to implement scene linkage.

Add an automation scene

1.On the Automation tab, tap Create Scene to open the Create Smart wizard.

2.In the Set a condition step, select a trigger condition. In this example, When weather changes is selected.

3.Select a specific condition such as Temperature on the When weather changes page.

4.On the Temperature page, set a temperature value and tap Next. The Set up task step appears.

5.Select a task, such as Execution equipment.

6.Select a device, such as an air conditioner.

7.Set one or more functions on the Select Function page. In this example, the device is set to On, the temperature is set to 26°C, the working mode is set to Cold, and the wind speed is set to high. Tap Next.

8.On the page that appears, tap Save to save the condition and task settings.

9.To add more conditions, tap the plus icon (+) in the top right corner of the page.

10.These options are supported by Add Condition:

• Launch Tap-to-Run

• When weather changes

• Schedule

• When device status changes

Set sunrise and sunset conditions

1.On the Automation tab, tap Create Scene to open the Create Smart wizard.

2.In the Set a condition step, select a trigger condition. In this example, When weather changes is selected.

3.Select a specific condition such as Sunset/Sunrise on the When weather changes page.

4.On the Sunset/Sunrise page, select Sunset or Sunrise, and set a time offset to the sunset or sunrise. Tap Next.

5.The Set up task step appears.

Set task when location changes

1.Select a task, such as When location changes.

2.On the Leave or Arrive (beta) page, set the Leave or Arrive condition to trigger specified actions when the user arrives at or leaves a place. To set the condition, the app must be authorized to always use the geographic location. Currently, this feature is unavailable on Android mobile phones.

3.Set a location and tap Next. This feature can be used to control devices 110 meters to 1,023 meters away from the current location to run preset tasks.

Quickly create smart scenes

1.The app recommends out-of-box automation and tap-to-run scenes based on the paired devices. This simplifies device control.

2.To quickly create a scene, tap Quick Create on the Create Smart page. Set recommended smart scenes.

Add tasks

1.To add a task, on the smart scene settings page, tap Add Task or the plus icon (+) in the Task section.

2.A task can be set to a switch of a device in certain conditions or to running an automation scene.

These task options are supported: Run the device, Select smart scenes, Send notification, and Delay the action.

Set effective periods

Set a period during which specific smart scenes are effective.

For example, if a scene is defined that the nightlight is automatically turned on when the human motion sensor detects the presence of humans, Night can be specified as the effective period. In this case, the nightlight will not be automatically turned on in the daytime.

Create automation scene

Create an automation scene to implement automated device control. The following figure shows an example automation scene with conditions and tasks set.

The app supports four automation types:

• Linkage among devices: For example, when the air conditioner is switched on, the diffuser and air purifier are automatically switched on.

• Linkage between external environmental conditions and devices: For example, when the ambient temperature is higher than 29°C, the air conditioner is automatically switched on.

• Scheduled tasks: For example, the curtains are opened automatically at 8:00 every morning.

• Geofencing: Specific tasks are triggered when the user arrives at or leaves a place. For example, the air conditioner and water heater are automatically turned on when the user arrives home.

Select notification methods

To select notification methods, perform the following steps:

1.On the Scene page, tap the plus (+) icon in the top-right corner of the page. In the Set up task step, tap Send notification. The Select Notification Method page appears. Select one or more available notification methods: Message Center, Message Notification, and Phone Notification. If the Message Notification and Phone Notification services are not subscribed to, only Message Center can be selected.

2.Selected notification methods and trigger conditions are displayed together on the Automation tab.

Support tap-to-run scenes by local gateway

The new version of the Zigbee gateway supports locally running automation scenes. If all tasks and devices involved in an automation scene use the new Zigbee gateway, the tasks and devices can run based on scene settings, even if the network connection fails.
This way, if the internet is not available at home, all devices and tasks that are bound with the new version of the Zigbee gateway will still perform device automation as specified.

Manage tap-to-run scenes

1.On the Tap-to-Run tab, tap Add Tap-to-Run or the plus icon (+) in the top right corner of the page to open the Create Smart wizard.

2.In the Set a condition step, tap Launch Tap-to-Run.

3.In the Set up task step, Send notification and Select Tap-to-Run are unavailable.

4.Preset automation is required if Select Automation is selected as the task during the scene setting.

5.If Select Automation is tapped, a list of available automation scenes appears. Enable or disable a scene by tapping it. Tap Next, enter the scene name, and tap Save. The Effective Period field is unavailable for tap-to-run scenes. For more information, see Help Center.

Create backups of and restore Zigbee gateway linkage data

The app supports Zigbee gateway linkage data backup and recovery. This means that even if the Zigbee gateway is removed, the information about the previous linkage scenes is automatically reserved. After the devices are reconnected to the network by normal pairing or automatic pairing, the linkage information is recovered.

Add, modify, and delete scenes

Smart scenes include the following types: tap-to-run and automation.

1.On the Smart page, select the Automation or Tap-to-Run tab. In the top right corner of the tab, tap More (…) > Manage to edit and sort the automation or tap-to-run scenes.

2.On the page that appears, sort automation or tap-to-run scenes. To delete a scene, swipe the scene to the left and tap Delete. On the Cube App for iOS, tap the minus icon (–) next to a scene name to delete the scene.

3.On the Automation or Tap-to-Run tab, tap the More icon (⋯) in the top right corner of an existing scene module to enter the Edit page.

4.Tap and hold a condition or task and swipe left to delete it.

5.Tap the plus icon (+) beside If or Then to add a condition or task.

6.To delete the scene, tap Delete at the bottom of the Edit page.

7.Tap an automation scene module to edit or delete the scene in the dialog box.

Add tap-to-run scenes to Siri

1.On the Smart page, tap Add to Siri in the bottom right corner of the page. The Siri Shortcut page appears, displaying all supported tap-to-run scenes.

2.Select a tap-to-run scene to be triggered by Siri.

3.On the settings page for the tap-to-run scene, specify trigger words and tap Add to Siri. When the trigger words are said to Siri, Siri tells the app to trigger a tap-to-run scene.

:::info The Add to Siri feature is supported only on iOS 12.0 or later.
:::

View scene logs

1.On the Smart page, select the Automation or Tap-to-Run tab. In the top right corner of the tab, tap More (…) > Logs in the top right corner of the page.

2.The Logs page appears, displaying the scene-related logs in the last seven days in reverse time order.

3.Tap a log to go to the Edit page, where the scene settings can be modified.

4.Logs help to monitor device status. If a device fails to function based on the scene automation settings, an alarm message is sent to the notification center and the failure log is stored. The failure log can be viewed to check devices that fail to be automated based on the scene settings.

Run scene tasks on LAN

When devices involved in scenes are connected to a LAN but not a public network and the scene conditions are met, automation tasks in the scenes run in the specified sequence to control the involved devices on the LAN.

Home

On the Home page, the user can perform the following operations:

1.Tap the microphone icon and use voice commands to control devices.

2.Tap the home name in the top left corner of the page to switch between homes or add a home.

3.Tap the weather and environment information section to go to the detailed weather and environment information page, where the weather and environment indicators can be sorted. The Home page only displays the first three weather and environment indicators.

4.Tap the plus icon (+) to add devices.

5.Tap a tap-to-run scene to trigger a scene.

6.Tap a room name to view the status of smart devices in the room.

7.Access energy and security resources to easily view their usage.

8.Provide interstitial screens, banners, and more entries to automatically track operation events. Display different content depending on varied user requirements to accurately reach users.

Smart

Smart services involve multiple features, such as energy efficiency for energy management, comfortable space for space environment management, smart protection for security scenarios, and featured services.

Featured services

The following three value-added services are available on the Features page:

• Cloud Storage for Cameras: After this service is subscribed to, video recordings are encrypted and uploaded to the cloud server. The uploaded video footage can be viewed with the app at any time. To use this service, one or more smart cameras must be added to the app. Previously uploaded videos cannot be downloaded.

• Message Notification: After this service is subscribed to and an event notification condition is triggered, an SMS message is sent to indicate the event and ensure home security.

Phone calls can be made only to the phone number that is used to register the app account. If an email address is used for account registration, a phone number must be added to receive phone calls.

• Phone Notification: After this service is subscribed to and an event notification condition is triggered, a phone call will be made to indicate the event and ensure home security.

Phone calls can be made only to the phone number that is used to register the app account. If an email address is used for account registration, a phone number must be added to receive phone calls.

Me (account information)

The following sections and icons are displayed on the Me page:

1.Third-Party Integration: The app supports three third-party voice assistants.

2.Home Management: Tap Home Management to manage homes and home members.

3.Message Center: Three types of messages are displayed in Message Center, including Alarm, Home, and Bulletin. Specify a do-not-disturb period for these messages.

4.FAQ & Feedback: Tap FAQ & Feedback to show the Help & Feedback page. On this page, the sections such as Most Asked, Chat Bot, and My Feedback are available.

5.HomeKit Information: HomeKit-compatible devices can also be controlled with the app.

6.Watch: Tap Watch to check available devices and tap-to-run scenes. The Watch section appears on the app only when an Apple Watch is bound with the user’s iPhone.

7.On the Me page, tap the Settings icon to go to the Settings page. The following options are available:

◦ Personal Information

◦ Account and Security

◦ Device Update

◦ Sound

◦ App Notification

◦ Scan device in homepage

◦ Auto Add Discovered Device

◦ Dark Mode

◦ Temperature Unit

◦ About

◦ Privacy Settings

◦ Privacy Policy Management

◦ Network Diagnosis

◦ Clear Cache

◦ Log Out

Third-party voice services

Choose Me > Third-Party Voice Services > More. On the page that appears, bind the app with a third-party voice assistant.

Message center

Three types of messages are displayed in Message Center: Alarm, Home, and Bulletin.

• Alarms include device alarms, automation-related notifications, and alarms of scheduled execution failures.

• Home-related messages include messages about adding or removing home members, removing a home, setting a home member as the administrator, adding devices, and sharing devices.

• Bulletins include messages about status updates of user feedback and other push notifications from the app. The app messages of the IoT backend operation section newly support H5 links. The messages will be highlighted in the message center of the app. The user can tap on the link to view more content.

The do-not-disturb feature can be enabled for a specified period. Perform the following steps:

1.Tap Do-Not-Disturb Schedule on the Notification Settings page to go to the Add schedule page. If this feature is enabled for the first time, tap Do-Not-Disturb Device and select the devices for which the notification feature is disabled.

2.Tap the left arrow icon (<) in the top left corner of the page to go back to the Add schedule page. Set the repetition mode, specify a period, and then tap Save in the top right corner of the page. Then, the Do-Not-Disturb Schedule page appears. Enable the Do-Not-Disturb Schedule feature on this page.

3.To add another do-not-disturb schedule, tap Add schedule on the Do-Not-Disturb Schedule page. Set the repetition mode, specify desired devices and a period, and then tap Save.

Push notification settings

1.The following two methods can be used to go to the Notification Settings page:

◦ Method 1: On the Me page, tap the Settings icon in the top right corner. Then, tap App Notification.

◦ Method 2: On the Me page, tap Message Center to go to the message center. Tap the Settings icon in the top right corner of the page.

2.If Enable Notifications is disabled, the messages in the Alarm, Home, and Bulletin categories will not be received. If Enable Notifications is enabled, the user can separately specify whether to receive Alarm, Home, and Bulletin messages.

3.LINE push notifications are supported. Important alarms can be sent as messages through the LINE channel.

Health center

On the Me page, tap Health Center to view the health data of the app.

FAQ & feedback

1.To view FAQs or send feedback to the app, choose Me > FAQ & Feedback to go to the Help & Feedback page.

2.To view Tuya’s responses to the feedback, tap My feedback in the top right corner of the page.

3.In the FAQ section, FAQs that might help the use of the app are available.

4.In the Most Asked section, filter FAQs by device, device networking issue, app use issue, and third-party control issue.

5.To report an issue, tap Report Issue at the bottom of the FAQs & Feedback page. To report an issue, enter the issue and contact information, specify the issue type and the time when the issue occurred, and then upload related images.

6.Enter keywords in the search box to search for solutions to a specific problem.

HomeKit information

1.Only certain smart devices support Apple HomeKit. Devices that support Apple HomeKit carry the HomeKit badge on their packages.

2.This feature is used to add devices that support Apple HomeKit to the Smart Life app. This way, these devices can be controlled together with other devices that are added to the app based on scene linkages.

3.After HomeKit-compatible devices are added to the Smart Life app, these devices can be added again to the Home app for iOS.

4.After HomeKit-compatible devices are removed from the Smart Life app, these devices are not removed from the Home app for iOS.

5.The only way to remove a device that is added to both the Smart Life app and the Home app is to press the reset button on the device.

6.If a HomeKit-compatible device is added to the Home app for iOS first, the device cannot be detected by the Smart Life app for Android and pairing cannot be completed.

7.HomeKit-enabled Bluetooth devices can be added to both Tuya’s all-in-one app and the Home app.

Watch

1.Choose Me > Watch to go to the Watch page.

2.Tap Device to show all smart devices added to the app. A plus icon (+) before a device means that the device can be controlled with Apple Watch and is to be added to the device list. Devices that cannot be controlled with Apple Watch are displayed in the The following devices do not support Apple Watch section.

3.Tap Available Tap-To-Run to show all available tap-to-run scenes. Tap the plus icon (+) preceding a tap-to-run scene to add the scene to the available tap-to-run scene list.

4.All messages in Message Center of the app will also be pushed to Apple Watch.

Settings

On the Me page, tap the Settings icon to go to the Settings page. The following options are available:

• Personal Information

• Account and Security

• Sound

• App Notification

• Scan device in homepage

• Dark Mode

• Temperature Unit

• About

• Privacy Settings

• Network Diagnosis

• Clear Cache

• Log Out

• Upload Log: only available for iOS

Profile information

1.On the Me page, tap the Settings icon and select Personal Information to go to the Personal Information page.

2.On this page, the user can view the account information, and change the profile photo, nickname, temperature scale, and time zone.

Account and security

1.On the Me page, tap the Settings icon and select Account and Security to go to the Account and Security page.

2.On this page, the user can view and change the mobile number, email address, or third-party account such as the WeChat account bound with the app, and check the region in which the app service is deployed. The user can also change the login password, set a gesture password, or delete the account.

Account deletion

To delete the current account, perform the following steps:

1.On the Me page, tap the Settings icon and select Account and Security to go to the Account and Security page.

2.Tap Delete Account > Continue. On the page that appears, tap Get Verification Code to get a verification code. Enter the returned verification code and tap Delete. The account will be deleted after seven days, and all data related to the account is also deleted.

3.If the app is logged in with the account within seven days after the preceding steps, account deletion is terminated.

Pattern lock

1.Tap Pattern Lock on the Account and Security page and create a gesture password to enable the Pattern Lock feature. Then, the gesture password must be used to open the app.

2.If the gesture password is forgotten, tap Forgot Pattern Lock at the bottom of the unlocking page. In the dialog box that appears, tap Re-login, log in to the app again, and then create a gesture password again.

3.If the gesture password is entered incorrectly five times in a row, the current account will be logged out. Then, the account password must be used to verify the identity and reset the gesture password.

About

1.Tap the Settings icon in the top right corner of the Me page and tap **About **to show information about the app.

2.To rate the app in the app store, tap Rate Us.

3.To check the licenses of open source components, tap Open Source Component License.

4.To promote troubleshooting of app errors or crashes, tap Upload Log and upload logs. This feature is only available for the Cube App for iOS.

5.To check the current version of the app, view the version number in the Current Version section.

6.To try out the beta version of the Smart Life app, tap Join Beta Test.

Privacy settings

1.To use the featured services, choose Me > Features. On this page, the user can view the account information, and change the profile photo, nickname, temperature scale, and time zone.

2.The authorization page is added to manage authorizations and check the privacy policy and user agreement.

App for tablets

Extend the support for more terminals and add compatibility with tablets.