How to Mount a Security Camera on Any Surface, Some surfaces make installation simple, while others require extra care, different hardware, or even a completely different mounting method.

This guide gives a practical overview of how to install a security camera on almost any common surface, including brick, concrete, wood, vinyl siding, and situations where you want to avoid drilling altogether. If you already know your surface, you can jump to the relevant section below and then visit the full guide for detailed steps.

Some surfaces make installation simple, while others require extra care, different hardware, or even a completely different mounting method.

This guide gives a practical overview of how to install a security camera on almost any common surface, including brick, concrete, wood, vinyl siding, and situations where you want to avoid drilling altogether. If you already know your surface, you can jump to the relevant section below and then visit the full guide for detailed steps.

How to Mount a Security Camera on Any Surface

What to Consider Before You Install

Before looking at surface-specific methods, think about the basics that apply to almost every install.

Look for:

Avoid:

No matter what surface you choose, good placement matters more than anything else.
A perfectly secure install in the wrong location will still give you poor results.

How to Mount the Camera on Any Surface

Different surfaces need different hardware and techniques.

Wood

Wood is usually the easiest surface to mount a security camera on.

In most cases, you can screw the camera mount directly into the wood using only a drill and the hardware that comes with your camera. Optional steps like pilot holes and exterior sealant can improve long-term stability.

Wood is often a great option when it is:

Brick

Brick is a strong and durable mounting surface, but it requires careful drilling and anchors.

For brick installation, you generally need:

The most important rule is to drill into the brick itself, not the mortar. Mortar is easier to drill, but it is weaker and more likely to loosen over time.

Concrete

Concrete is also very strong, but it usually takes a little more effort than wood or brick.

A concrete installation often requires:

Concrete is a strong choice when you want a highly durable mount, but it is not the quickest or easiest surface to work with.

Vinyl Siding

Vinyl siding is one of the trickier surfaces because the siding itself is not designed to support weight.

That means you generally should not screw a camera mount directly into the vinyl alone. Instead, the two main options are:

If you choose to drill through the siding, you also need to think about sealing the holes properly to reduce the risk of water intrusion. If you are not sure what is behind the siding, it is better to confirm that before drilling.

Vinyl siding can work, but often the surface behind the siding is half the consideration.

No-Drill Installation

Sometimes you want or need to avoid drilling altogether.

No-drill installation methods can be useful when:

Common no-drill options may include:

The tradeoff is that no-drill methods are often less secure and less permanent than screw-mounted installations. They can still be a great option in the right situation.

Which Surface Is Best for Mounting a Security Camera?

If you are choosing between surfaces, here is the simple version:

Easiest to install

Most secure long term

Most surface-sensitive

Best for easy adjustment

That does not mean one surface is always better than another. In real situations, the best surface is usually the one that gives you the camera placement you want.

Common Mistakes to Avoid on Any Surface

Choosing the surface before choosing the placement

The best mounting surface is not always the best camera location. Coverage should come first.

Using the wrong hardware

Masonry surfaces need masonry tools. Vinyl siding needs special care. Solid wood usually does not need the same hardware as brick or concrete.

Ignoring weatherproofing

Outdoor holes, especially in wood or siding, should be sealed when appropriate to reduce the risk of moisture damage.

Mounting into weak material

Rotten wood, cracked concrete edges, unstable siding, or crumbling mortar can all lead to an unreliable installation.

Picking a no-drill method just because it seems easier

No-drill setups can be useful, but they are not always the best long-term option.

When You Should Use a Dedicated Surface Guide

This article is useful as a starting point, but the dedicated guides are better when you already know the material you are working with.

Use the full guide if you need:

Here are the full articles again:

To Wrap Up

There is no single best method for installing a security camera on every surface. Wood is usually the easiest, brick and concrete are among the most secure, vinyl siding requires more caution, and no-drill methods are best when avoiding damage matters more than permanence.

If you are not sure where to start, first identify the surface, then match your method to it. Once you know that, the dedicated guides can help you handle the actual installation more confidently.

FAQs

What is the easiest surface to install a security camera on?

Wood is usually the easiest surface to work with because screws can often be driven directly into it without anchors or masonry tools.

What is the most secure surface for a camera mount?

Brick and concrete are often among the most secure long-term mounting surfaces when installed correctly.

Can I install a camera on vinyl siding?

Yes, but you should not screw into the siding alone for support. A no-drill siding mount or drilling into the structure behind the siding is usually the better approach.

Can I install a security camera without drilling?

Yes. No-drill methods like gutter mounts, clamp mounts, adhesive options, and siding mounts can work in the right situations, though they are often less secure than permanent screw-mounted installs.

How to Mount a Security Camera on Wood

Wood is arguably the easiest surface to mount a security camera on. In most cases, you can screw the mount directly into the wood without needing any extra hardware.

This guide walks through how to install a security camera on wood securely, what tools you need, and what mistakes to avoid so your camera stays stable over time.

What You’ll Need

Before you start, gather the right tools:

Note: Screws almost always come with the camera.

Step 1: Choose the Right Location

Before mounting the camera, make sure the spot gives you the coverage you want.

Look for:

Avoid:

Consider having someone hold the camera in place while you check the view through your app or monitor to ensure it meets your expectations before installing.

Step 2: Check the Wood Surface

Not all wood surfaces are the same. You may be mounting into:

Solid, thick wood is ideal because it gives screws a better hold. Thin or damaged wood may not provide enough support, especially if the wood is thinner than the screws used for the mount.

Step 3: Mark the Drill Holes

Hold the camera in the position where you want it installed, using a level if needed. Mark the screw positions through the holes in the mount.

Note: aosu cameras come with a placement sticker that can be used instead.

Step 4: Drill Pilot Holes (Optional)

Pilot holes are small starter holes that help guide screws into the wood.

This step can help:

Use a drill bit slightly smaller than your screw diameter and drill only as deep as needed.

Step 5: Add Sealant (Optional)

If you’re installing outdoors, you may want to apply a small amount of exterior-grade sealant around each hole.

This can help:

A small amount is enough. Overapplying can make the mount uneven.

Step 6: Attach the Mounting Bracket

Line up the mount with the pilot holes and drive in the screws.

Step 7: Mount and Adjust the Camera

Attach the camera and adjust the viewing angle if applicable. Once positioned, tighten adjustment points so the camera stays fixed.

Common Mistakes to Avoid

To Wrap Up

Installing a security camera on wood is a straightforward project when the surface is solid and properly prepared.

Focus on choosing a strong mounting point, using pilot holes, and sealing outdoor installations to ensure long-term stability and protection.

FAQs

Do you need anchors for wood?

Usually, no. If you are mounting directly into solid wood, screws alone are typically enough. Anchors are generally used for materials like concrete, brick, drywall, or hollow surfaces.

Will installing on wood cause long term damage?

When properly installed, a camera mount on a wooden surface causes no damage aside from 2-3 small screw holes. If you remove the mount, the screw holes can be filled in and painted over which will make them practically disappear.

Is wood the best surface for mounting a camera?

Many surfaces can provide a stable and long-term mount, so it is more important to consider placement first and surface second. That being said, wood is generally the easiest surface to install a screw-in mount on.

How to Install a Security Camera on Brick (Step-by-Step Guide)

Think brick is going to crumble away? You may be pleased to hear brick is one of the most secure and durable materials you can mount to as long as you drill and anchor it correctly.

This guide walks through exactly how to install a security camera on brick without damaging your wall or compromising stability.

What You’ll Need

Before you start, gather the right tools:

Step 1 — Choose the Right Location

Before drilling, choose the placement carefully.

Look for:

Avoid:

Step 2 — Mark the Drill Holes

Hold the camera mount against the wall and mark the screw hole positions with a pencil.

Tips:

Step 3 — Drill Into the Brick

Use a masonry drill bit and drill slowly into the brick at your marked points.

Key tips:

Why avoid mortar?

Mortar is softer and easier to drill, but it’s also crumblier and mounts are more likely to loosen over time.

Drilling into brick gives you a much more secure installation.

Step 4 — Insert Wall Anchors

Push the anchors into the drilled holes.

They should fit snugly and sit flush with the wall. If needed, gently tap them in with a hammer.

Step 5 — Attach the Mounting Bracket

Line up the bracket with the holes and insert the screws. Tighten until the mount feels secure and doesn’t wobble

Overtightening can damage anchors and crack brick, so it’s recommended to use a screwdriver by hand. Be careful and take it slow if using a driver bit in your drill.

Step 6 — Mount and Adjust the Camera

Attach the camera to the bracket and adjust the angle if needed. Aim for a slightly downward angle with clear visibility of entry points or key areas

Once positioned, tighten any adjustment screws to lock it in place.

Common Mistakes to Avoid

o This is one of the most common issues and leads to unstable mounting.

o Screws alone won’t hold securely in brick. Anchors are essential.

o Regular drill bits are designed for wood and can wear out quickly or create uneven holes. Use masonry bits.

Can You Install a Camera on Brick Without Drilling?

Yes — but with limitations.

Alternatives include:

However, these are generally:

To Wrap Up

Brick is one of the most reliable surfaces for mounting a security camera, offering strong support and long-term durability.

By drilling into the brick (not mortar), using proper anchors, and choosing the right placement, you can get a secure installation that lasts for years.

Taking a few extra minutes to do it properly helps to avoid unnecessary damage to your home and gives your camera long-term stability.

FAQs

Can security cameras be mounted in brick?

Yes, brick is one of the most reliable and secure mounting surfaces, but it’s important to install the mount correctly. Drill into the brick, not the mortar. Use a masonry bit and anchors.

Will installing a security camera ruin brick?

If installed correctly, a security camera mount will only leave behind two or three small screw holes in a single brick, and the overall structure of the brick will remain stable.

Can security cameras be installed on brick siding/veneer?

Most security camera mounts use short screws which can generally be used for installation on brick siding. However, it’s best to compare the length of the mount screws with the thickness of your siding before proceeding. If the screws are longer than the siding is thick, you may need to consider a more complicated installation method.

How to Mount a Security Camera on Concrete

Concrete provides a strong, long-lasting mounting surface, but it requires the right tools and technique to ensure a secure, professional-grade installation.

What You’ll Need

Step 1: Choose the Right Location

Before drilling, choose the placement carefully.

Look for:

Avoid:

Step 2: Mark the Drill Holes

Hold the camera mount against the concrete surface.

Step 3: Drill into Concrete

Before drilling, make sure you’ve chosen your fastener (anchors or concrete screws), as this determines the correct drill bit size.

Use a hammer drill with a masonry bit to drill into each marked point.

Avoid forcing the drill—let the hammer action do the work.

Step 4: Clean Out the Holes

Concrete drilling creates fine dust that can affect how well anchors hold.

Note: Wear a dust mask to avoid inhaling concrete dust.

Step 5: Attach the Mount

Place the mount over the holes and fasten based on your chosen option:

If using anchors:

If using concrete screws:

Note: Most hammer drills can switch to regular drill mode for driving screws. If yours cannot, it’s recommended to tighten screws with a regular power drill and driver bit or by hand with a screwdriver.

Step 6: Mount and Adjust the Camera

Attach the camera to the mount and double check its view in your app or monitor. If satisfied, confirm all screws are securely tightened.

Safety Tips

Common Mistakes to Avoid

These mistakes can cause loose anchors, reduced stability, or long-term failure.

To Wrap Up

Installing a security camera on concrete takes a bit more effort than softer materials, but it provides excellent durability and stability.
Focus on clean, accurate drilling and proper anchor installation, and you’ll have a setup that holds strong over time.

FAQs

Can you mount a security camera on concrete?
Yes, security cameras can be securely mounted on concrete, making it one of the most stable installation surfaces. For best results, use a hammer drill with a masonry bit, clean out any dust before inserting anchors, and drill slightly deeper than the screw length when using concrete screws to ensure a strong hold.

Will installing a security camera damage concrete?
When installed correctly, mounting a security camera will not damage the structural integrity of concrete. The installation typically leaves only a few small drill holes, which are minimal and generally do not affect the strength or durability of the surface.

Can you install a security camera on concrete without drilling?
In some cases, yes. On smooth surfaces like polished concrete, adhesive mounts may work as a no-drill option. To ensure a secure hold, thoroughly clean and dry the surface before applying the adhesive, and allow sufficient curing time before mounting the camera. However, drilling is still the most reliable method for long-term stability.

How to Mount a Security Camera on Vinyl Siding

Vinyl siding isn’t structural, it’s a protective outer layer that can crack, warp, or loosen if you use the wrong mounting method.

This guide walks through the safest ways to install a security camera on vinyl siding — including when to drill, when not to, and how to avoid long-term damage.

Before You Start: Key Things to Know About Vinyl Siding

Vinyl siding:

That means you should never drill into the siding alone to support a camera mount.

Instead, you’ll either:

Best Ways to Install a Security Camera on Vinyl Siding

There are two main approaches depending on your situation.

Option 1 — Use a No-Drill Vinyl Siding Mount

This is the safest and easiest option.

Vinyl siding mounts are designed to hook into the seam between siding panels to support lightweight devices like security cameras and avoid drilling entirely.

Advantages

Limitations

Usually the best option for:

Vinyl siding mounts come in many shapes and sizes to fit your specific siding, so they need to be purchased separately from your security camera. Detailed instructions for installing such mounts can be found with your chosen mount.

Option 2 — Drill Through the Siding into the Structure Behind

Vinyl siding covers sturdy structural parts of homes, which can be used for mounting.

For a heavier duty, more permanent installation, you can drill through the siding and into the solid surface behind it, such as studs, framing, and wood sheathing. Here’s how:

1. Gather the tools

Here are the basics tools needed for mounting a camera through vinyl into the structure behind.

Additional:

2. Choose location

Pick a spot that:

Note: Additional tools such as a stud finder or siding remover may be needed if you do not know what is behind your vinyl siding.

3. Mark holes

Hold the mount in place and mark the screw locations with a marker.

4. Drill carefully

Note: If the structure behind the vinyl is brick or concrete, additional steps of pre-drilling with a masonry bit and adding anchors are needed.

5. Seal the holes

Use exterior-grade sealant in the screw holes you just drilled into the vinyl.

Vinyl siding is made to move, expand, and contract while protecting your home from water damage. Properly sealing holes prevents water intrusion and long-term damage behind the siding.

6. Insert screws

Place the mount and screw the screws through the sealant and into the structure behind. Tighten until mount is secure, avoid overtightening.

Note: For additional weatherproofing, apply sealant around mounting bracket edges.

Common Mistakes to Avoid:

Drilling into siding only

Vinyl siding is not made to support weight on its own.

This leads to loose mounts, cracking, and long-term failure. It also exposes your home to additional water damage risk.

Skipping sealant

Even small holes can allow water behind the siding, which can cause mold, wood rot, and insulation damage.

Overtightening screws

Vinyl is made for slight movement.

If you overtighten or don’t leave additional space for flexible sealant in the vinyl entry points, siding can warp and panels can buckle over time.

Mounting in unsupported areas

Make sure you are drilling into something solid like studs or sheathing, not just insulation or empty space behind siding.

When to Avoid Drilling Altogether

You should strongly consider no-drill options if:

In addition to no-drill mounting options, you should check if there are parts of your home without vinyl siding you could drill into instead, such as pillars or roof decking.

To Wrap Up

Installing a security camera on vinyl siding is simple if you follow one rule:

Never rely on the siding itself for support.

Use a no-drill mount for convenience, or drill through to the structure behind the siding for a permanent solution.

Taking the time to install it correctly will help you avoid cracks, water damage, unstable mounting, and ensure your camera stays secure long-term.

FAQs

Will installing a security camera on vinyl siding ruin the siding?

Drilling into vinyl siding only and mounting the camera is likely to damage your siding and potentially cause more extensive damage to your home. Using a no-drill mount or correctly drilling into stable structure behind the siding can provide an alternative method that avoids damaging your home.

Is vinyl siding a good option for security camera installation?

Vinyl siding is not ideal for mounting anything as it is not made to hold weight on its own. Check if there are any acceptable mounting spots around your home that do not have vinyl siding or consider no-drill methods. If no other options are available, screwing the mount into stable structure behind vinyl siding can be a good solution when done correctly.

Do I need to hire a professional to install a camera on vinyl siding?

It is possible to install a camera mount on top of vinyl siding on your own, either with a vinyl siding mount or by drilling into the structure behind. However, these methods come with potential for damage and need to be handled with care. Hiring a professional may be worth the cost depending on your circumstances and level of expertise.

Roombanker User Manual 2026: Complete Setup, Roombanker is a connected security and automation ecosystem built around a Home Security Hub, wireless peripherals, the RB Link mobile application, and optional alarm-receiving-centre integrations. It is designed for homes, apartments, small businesses, retail environments, and professional security deployments. The system can combine intrusion detection, environmental monitoring, automation, and energy management in one operating environment rather than forcing the user to manage unrelated devices through separate applications.

Roombanker User Manual 2026: Complete Setup, Configuration, and Troubleshooting Guide

Introduction

Roombanker is a connected security and automation ecosystem built around a Home Security Hub, wireless peripherals, the RB Link mobile application, and optional alarm-receiving-centre integrations. It is designed for homes, apartments, small businesses, retail environments, and professional security deployments. The system can combine intrusion detection, environmental monitoring, automation, and energy management in one operating environment rather than forcing the user to manage unrelated devices through separate applications.[1]

This Roombanker User Manual 2026 is written for both first-time users and installers. It explains the complete operating logic of the platform: how to prepare a site, connect a hub, enrol devices, organise rooms, configure users, create scenes, arm and disarm the system, respond to alarms, and diagnose common faults. It also distinguishes between functions that are normally available to an end user and settings that should be performed by a trained installer or monitoring-centre administrator.

Safety note: A connected alarm system is a risk-reduction tool, not a guarantee that burglary, fire, water damage, or another emergency will be prevented. Test the system responsibly, comply with local regulations, and confirm emergency procedures with the property owner and the relevant monitoring provider.

For readers who are new to surveillance and security terminology, DVRCMS also publishes practical material in its How To (https://www.dvrcms.com/how-to/), Installation Guide (https://www.dvrcms.com/installation-guide/), FAQ (https://www.dvrcms.com/faq/), and Troubleshooting (https://www.dvrcms.com/troubleshooting/) sections.

1. What the Roombanker System Includes

A typical Roombanker installation has four logical layers. The first is the Home Security Hub, which acts as the local controller and communication gateway. The second is the peripheral layer, including motion sensors, door and window contacts, panic buttons, smoke detectors, water-leak detectors, temperature and humidity monitors, sirens, cameras, keypads, and automation devices. The third is the RB Link application, which provides mobile access, device management, notifications, scenes, and account sharing. The fourth is the optional professional layer: an ARC or CMS can receive alarm events and support operator-led response.

The hub is the central point at which devices are enrolled and system states are evaluated. Roombanker’s product information describes support for RBF, Zigbee, and Bluetooth communication on the Home Security Hub family, while the exact capability depends on the model and regional configuration.[2] Before purchasing or installing a device, always compare its specification with the hub model, radio frequency, firmware version, and regulatory requirements in the installation country.

The official Home Security Hub product page (https://www.roombanker.com/products/smart-hub/) states that the hub can manage up to 64 rooms and, depending on the model, up to 128 wireless peripherals. These figures are system limits rather than a recommendation to fill every capacity. A well-designed installation uses sensible device names, clear room assignments, adequate radio coverage, and a documented testing routine.

2. Prepare Before Installation

Good preparation prevents most commissioning problems. Begin by making an inventory of the devices, their serial numbers or QR codes, mounting accessories, batteries, SIM card if applicable, Ethernet cable, power adapter, and the person responsible for the master account. Keep the packaging until the installation has been tested because QR labels and model information may be needed during enrolment or support requests.

Select a location for the hub that is dry, ventilated, accessible for maintenance, and reasonably central to the protected area. Avoid placing it inside a metal cabinet, directly beside a large electrical appliance, or behind thick reinforced walls. The hub should be close enough to the router for initial configuration but positioned so that peripheral radio coverage is practical. If a cellular backup is used, check that the selected location has an acceptable mobile signal.

A resilient network design is preferable for security-critical premises. Roombanker documentation describes Wi-Fi, Ethernet, and cellular connectivity options, and recommends using multiple network methods to reduce the effect of a single network failure.[1] The available combinations differ by model: some hubs support cellular service while others may provide Wi-Fi and Ethernet only. Confirm the exact specification before promising cellular failover to a customer.

Create a simple zone plan before mounting anything. Mark every protected door, window, corridor, staircase, high-value room, utility area, and potential water or smoke risk. Decide which locations need instant alarm, entry delay, night-mode bypass, environmental monitoring, or automation. This plan becomes the basis for room names, scene names, notification rules, and future maintenance.

3. Download and Register the RB Link App

RB Link is Roombanker’s companion application for Android and iOS. The official application page provides links to Google Play (https://play.google.com/store/apps/details?id=com.roombanker.iot_app) and the Apple App Store (https://apps.apple.com/app/rb-link/id6471579253).[3] Install the application only from an official store or a trusted QR code supplied with the product. Avoid modified APK files and unofficial download portals because a security application handles account credentials, device identifiers, and alarm information.

Open RB Link and create an account using the on-screen registration process. Choose a strong, unique password and enable the strongest supported phone security method, such as device biometrics, where appropriate. Do not share the super-admin password with installers, visitors, or ordinary users. Instead, create an account with the minimum permissions required for each person.

After registration, allow the application to display notifications. If the operating system later places RB Link into battery-saving mode, alarm notifications may be delayed. Review background activity, notification permissions, mobile-data permissions, and local-network access. These settings vary between Android and iOS releases, so the exact menu names may change in 2026.

Figure 3. RB Link home-screen reference showing centralised device and security management. Image source: official RB Link app page (https://www.roombanker.com/software/rblink/). Use an approved, site-hosted copy when publishing.

4. Add the Home Security Hub

The standard commissioning sequence is straightforward. Connect the power cable, turn on the hub, and wait for the indicator to enter the pairing state. The official manual explains that the hub can be added from the RB Link home page by selecting the add function and scanning the QR code on the device or its packaging. If the expected indicator does not appear, follow the model-specific reset or cloud-button instruction in the official guide rather than repeatedly disconnecting power.[1]

Next, select the network method in RB Link. For Wi-Fi, follow the in-app prompts and select the supported 2.4 GHz network where required. For Ethernet, connect the network cable and allow the hub to obtain or receive the appropriate network settings. For cellular operation, install a compatible SIM card, disable the SIM PIN if necessary, and confirm that the account has service and sufficient balance. Never insert or remove a SIM card while ignoring the electrical and physical instructions for the specific model.

When the hub reaches the cloud service, the cloud indicator should show the connected state described in the manual. Rename the hub with a precise, human-readable label such as “Main Office – Ground Floor” or “Apartment 12 – Security Hub.” Avoid vague labels such as “New Device,” because unclear names create confusion during alarm response and support calls.

Figure 1. Roombanker Home Security Hub Station reference image. Image source: official Roombanker hub documentation (https://www.roombanker.com/products/smart-hub/). Use the local asset for DOCX production and replace it with the site’s approved media URL when publishing.

After the first connection, open the hub settings and record the model, serial number, firmware version, IP address, MAC address, and connection state. This information is useful for handover documentation and troubleshooting. Enable arming checks if the installation requires the system to warn the operator about faults before arming. Review time zone and daylight-saving settings so that schedules and event logs use the correct local time.

5. Enrol and Organise Peripherals

Roombanker supports two main enrolment approaches: adding an individual device by scanning its QR code and using an enrolment mode for adding multiple peripherals efficiently.[1] Keep the device close enough to the hub during initial pairing, install the battery or connect power according to the product instructions, and wait for confirmation in RB Link. If a device does not appear, do not assume that repeated scans will solve the problem. Check battery polarity, device activation state, hub internet access, radio compatibility, and whether the device is already bound to another account.

Give each device a descriptive name that identifies both its function and location. “PIR – Reception – East Wall” is more useful than “Sensor 4.” Assign it to the correct room, select the appropriate device category, and complete a live test. The application can expose signal strength and battery information; use these readings as part of placement decisions rather than mounting first and diagnosing later.

PIR Motion Sensor Placement

A PIR sensor should generally observe the path across which a person is likely to move rather than point directly at a heat source. Avoid aiming it at radiators, strong sunlight, rapidly moving curtains, or unstable objects. The correct height, angle, and detection pattern depend on the exact model. Use the product’s installation guide and perform a walk test from likely entry routes.

Figure 2. PIR sensor installation reference. Image source: Roombanker PIR setup documentation (https://wiki.roombanker.com/user-manual). The drawing should be replaced with a licensed site-hosted copy before publication if the source terms require it.

Door and Window Sensors

A magnetic contact must be aligned so that the sensor reliably recognises the closed position. Test the device with the door or window closed, opened slowly, opened quickly, and closed again. Include tamper and low-battery states in the commissioning report. If the opening is frequently used, configure an entry delay only when that behaviour is compatible with the property’s security plan.

Panic Buttons and Environmental Sensors

Panic buttons require special care because an accidental test can generate a real emergency response. Agree on the test window with household members, staff, or the monitoring centre before activation. Where the platform supports silent panic, confirm who receives the event and how the event is cancelled or acknowledged. Water-leak, smoke, and temperature sensors should be installed where they can detect the relevant condition without being blocked by furniture, insulation, or stored goods.

6. Configure Rooms, Users, and Permissions

Room organisation is not merely cosmetic. It determines how alarms are interpreted, how scenes are described, and how operators locate a device during an event. Use consistent names across the hub, RB Link, handover document, and ARC account. For a commercial site, include a floor or building identifier; for a residence, use familiar names such as “Kitchen,” “Garage,” and “Main Bedroom.”

RB Link supports multi-user management and sharing. The official product information describes a role structure with a super administrator, administrators, regular users, and local users, with model-specific account limits.[3] The practical rule is least privilege: the owner retains administrative control, installers receive only the access needed for commissioning, and family members or staff receive operational access without unnecessary configuration rights.

Review shared access periodically. Remove former staff and contractors, change credentials after a handover, and avoid using one account on many people’s phones. Keep a private record of who has access, what they can do, and when the access was last reviewed. If the application offers biometric unlocking, remember that this protects the local phone session; it does not replace good account management.

7. Arming, Disarming, and Scenes

Arming changes the system from a monitoring-ready state to an active protection state. Before arming, check that doors and windows are closed, occupants understand the mode, and no device is reporting a fault. If arming check is enabled, treat a warning as a diagnostic task rather than blindly bypassing it.

Disarming should be performed through the authorised RB Link account, keypad, control device, or approved local method. Never publish passwords in a printed manual. If a temporary contractor needs access, create a temporary or limited user where supported and remove it when the work ends.

Scenes can combine security and automation actions. Typical examples include “Away,” “Night,” “Welcome,” “Water Leak Response,” and “Energy Saving.” Each scene should have a clear trigger, a defined action, and a safe fallback. For example, a night scene may arm perimeter contacts while leaving selected interior motion sensors bypassed for household movement. An away scene may arm all intrusion zones and turn off selected automation devices. A water-leak scene may send an alert, activate a valve if the installation supports one, and notify the responsible user.

Do not create complex automation without testing its consequences. A schedule that turns off a light may be harmless, but a rule that unlocks a door or disables a security zone can create significant risk. Record the intended behaviour and test the scene in a controlled state before relying on it.

8. Alarm Notifications and Event Response

When an alarm occurs, RB Link can display an event notification with a device-specific icon and information that helps identify the source.[3] The correct response is to read the event, verify the location, follow the agreed emergency procedure, and contact the relevant person or service. Do not assume that every alarm is a false alarm, and do not enter a potentially dangerous location merely to silence a siren.

Create a response matrix for the property. It should identify who receives intrusion, smoke, panic, water, and communication-fault events; who is authorised to disarm; when the monitoring centre is contacted; and how the event is documented. For businesses, include escalation contacts and a clear distinction between a technical fault and an emergency signal.

If the system includes cameras or visual verification, treat images and clips as sensitive information. Limit access, use secure accounts, and retain footage only according to the organisation’s policy and local law. Roombanker’s hub and integration materials describe visual verification capabilities and ARC workflows, but availability can depend on the model, firmware, and integration configuration.[2]

9. ARC/CMS Integration for Professional Monitoring

An Alarm Receiving Centre or Central Monitoring Station can receive events beyond the reach of a homeowner’s phone. Roombanker describes integration options including SIA, Contact ID, and RBlinkConvert-based workflows.[4] This section is intended for installers and monitoring professionals; ordinary users should obtain the required values from the ARC rather than inventing them.

The documented parameter set may include protocol type, primary address and port, optional backup address and port, TCP or UDP transmission, ping or heartbeat interval, account number, and optional AES encryption key.[4] Enter each value exactly as supplied by the ARC. A typo in an IP address, port, account number, protocol, or encryption setting can produce an apparent local alarm without successful centre delivery.

Commission the ARC link in a controlled test window. Confirm that the receiving centre sees the correct account, site name, zone text, event type, restoration, tamper, low-battery, communication-loss, and test signals. Document the test date, operator name, result, and corrective action. If a monitoring contract is involved, follow the centre’s call-list and false-alarm procedures.

10. Security, Privacy, and Maintenance

Security depends on maintenance as much as on installation. Install firmware updates through the supported maintenance process, review device health, replace batteries before they are exhausted, and keep the hub’s time configuration accurate. Roombanker’s RBF information describes OTA update capability and security mechanisms such as AES-CCM, frequency hopping, and two-way communication; the exact behaviour should still be validated against the device model and current release notes.[5]

RB Link’s official page describes encrypted data transmission using MQTT, AES, and HTTPS, as well as cloud-service and privacy practices.[3] These claims describe the vendor’s published architecture, not a substitute for local risk assessment. Organisations should document who can access the application, where data is stored, how long events are retained, and how a user account is deleted or transferred.

Perform a monthly user-level check and a periodic installer-level inspection. The user check should confirm that the app opens, notifications arrive, the hub is online, and key sensors report normal status. The installer check should include signal survey, battery and tamper review, firmware compatibility, ARC communication, backup power, and scene logic. Keep a change log so that a later fault can be correlated with a recent device, network, or configuration change.

11. Troubleshooting Guide

The hub will not pair

Confirm that the hub is powered, the indicator is in the expected pairing state, the QR code is readable, and the phone has network access. Try manual serial-number entry if the model supports it. If the hub was previously registered, it may need to be released from the former account by an authorised owner or installer.

A peripheral cannot be added

Check the battery, activation procedure, radio compatibility, distance from the hub, and whether the hub is within its enrolment window. The official product FAQ states that some device-adding sessions are time-limited, so complete the process within the stated pairing period.[2] Move the device closer for commissioning, then repeat the signal test at the intended installation location.

The app shows the hub offline

Inspect power, Ethernet or Wi-Fi status, router access, and cellular service where applicable. Confirm that the hub’s time and firmware are not abnormal. If redundant connections are configured, verify each one individually. Do not reset the hub before exporting or recording its configuration and confirming that the account owner has a recovery path.

Notifications are delayed

Check operating-system notification permissions, battery optimisation, background-data restrictions, account status, and the hub’s cloud connection. A phone with no internet access cannot receive real-time cloud notifications. For professional monitoring, compare the local app event with the ARC receiver log.

False alarms occur

Review the device location, sensitivity, environmental conditions, entry-delay design, user behaviour, and scene logic. A PIR facing a heater or direct sunlight may be unsuitable; a door contact with poor magnet alignment may report unstable state. Do not simply disable a device without documenting the protection gap and arranging a corrective action.

For additional general troubleshooting workflows, consult the DVRCMS Troubleshooting (https://www.dvrcms.com/troubleshooting/) and User Guide (https://www.dvrcms.com/user-guide/) sections.

12. Recommended Commissioning Checklist

A professional handover should show that every important function has been tested. The following table provides a compact checklist that can be adapted to the site.

Conclusion

The most reliable way to use Roombanker in 2026 is to treat it as a complete system rather than a collection of isolated sensors. Start with a site plan, install the hub in a suitable location, use resilient connectivity, enrol devices methodically, assign meaningful names, apply least-privilege access, and test every alarm path. The RB Link app makes everyday operation accessible, while hub maintenance and ARC integration provide the structure required for more demanding installations.

Always use the current official Roombanker User Manual (https://wiki.roombanker.com/user-manual), model specification, and quick-start guide as the final authority for hardware-specific steps. Firmware, application screens, regional radio bands, and service availability can change. A documented and regularly tested installation will remain safer, easier to support, and easier to hand over than an installation that relies on memory or default settings.

References

[1]: https://wiki.roombanker.com/user-manual “Roombanker User Manual, official Roombanker wiki”

[2]: https://www.roombanker.com/products/smart-hub/ “Roombanker Home Security Hub, official product page”

[3]: https://www.roombanker.com/software/rblink/ “RB Link Smart Security & Automation App, official Roombanker page”

[4]: https://www.roombanker.com/security-alarm-arc-integration/ “Roombanker Alarm Receiving Centre Integration Solution”

[5]: https://www.roombanker.com/technology/rbf-protocol/ “Roombanker RBF Protocol, official technical page”

Long-Tail SEO Keywords

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Editorial note for DVRCMS: Verify image permissions and replace the local image paths with approved media-library URLs before publication. The official external links above should be opened in a new tab and marked with descriptive anchor text. Internal links should be checked after upload so that any changed DVRCMS slugs are corrected.

Wyze Solar Cam Pan, Wyze has been cranking out budget security cameras cameras at a steady pace, filling every niche from doorbells to floodlights. The Solar Cam Pan is the company’s first real swing at solar power, though, and it connects solidly. You get 2K video resolution, color night vision, a motion-activated spotlight, and AI person tracking without a subscription for much less than $100.

Wyze Solar Cam Pan Setup Guide

Before you begin setup:

To set up your Wyze Solar Cam Pan:

Wyze Solar Cam Pan Installation Guide

While following the Wyze Solar Cam Pan Setup Guide, you’ll be prompted to install your camera. Follow along with this video and article to install your Wyze Solar Cam Pan.

What’s in the box?

Note: A 5V/2A power adapter is required to charge Wyze Solar Cam Pan using an outlet.

My Wyze Solar Cam Pan’s battery is draining quickly.

Problem

The battery on your Wyze Solar Cam Pan is draining more quickly than expected.

Troubleshooting

Additional Notes:

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My Wyze Solar Cam Pan is not charging using the solar panel.

Problem

Your Wyze Solar Cam Pan does not charge using the solar panel, even on sunny days.

Troubleshooting

Note: When the temperature drops below 32°F (0°C), the battery will automatically pause charging to protect the battery.

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My Wyze Solar Cam Pan is not tracking people.

Problem

When you use the Track Person feature on your Wyze Solar Cam Pan, the camera is not tracking people at all, or it is inconsistent.

Troubleshooting

My Wyze Solar Cam Pan’s Waypoints are not accurate.

Problem

Your Wyze Solar Cam Pan is not adhering to the Waypoints that you set in the Wyze app, or when pressing the Home Waypoint or other Waypoints, the camera angle does not match the views in the thumbnails.

Troubleshooting

Wyze Solar Cam Pan MicroSD Card Troubleshooting

Problem

You cannot view microSD card recordings, cannot record to the microSD card, or your Wyze Solar Cam Pan cannot detect the microSD card.

Troubleshooting

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Wyze Solar Cam Pan Connectivity Troubleshooting

Problem

Your Wyze Solar Cam Pan shows offline in the Wyze app, loads slowly, or disconnects frequently.

Troubleshooting

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Wyze Solar Cam Pan Setup Troubleshooting

Problem

Your Wyze Solar Cam Pan is unable to be set up.

Troubleshooting

My Wyze Solar Cam Pan has poor audio quality.

Problem

You hear poor audio quality when speaking through Wyze Solar Cam Pan, or in recorded Events; Wyze Solar Cam Pan has low/distorted audio.

Troubleshooting

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My Wyze Solar Cam Pan has poor image quality.

Problem

Your Wyze Solar Cam Pan is displaying a distorted or tinted image in the live stream or recorded Events.

Troubleshooting

My Wyze Solar Cam Pan’s firmware is not updating.

Problem

When you try to update the firmware for your Wyze Solar Cam Pan, it fails.

Troubleshooting

My Wyze Solar Cam Pan will not turn on.

Problem

Your Wyze Solar Cam Pan’s status light is not lighting up, or the device is not powering on / charging when using the included power cable.

Troubleshooting

Note: Wyze Solar Cam Pan requires a 5V2A power adapter (not included) when charging using the included power cable.

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My Wyze Solar Cam Pan is missing or not recording Events.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Wyze Solar Cam Pan is not recording any motion-triggered events, is missing events, or is not sending me any notifications.

Note: An active subscription to a Wyze Service is required to receive cloud Event videos.

Troubleshooting

My Wyze Solar Cam Pan is not detecting pets.

Problem

Your Wyze Solar Cam Pan is not detecting pets at all, or it is inconsistent.

Troubleshooting

Note: Wyze Solar Cam Pan uses PIR to detect motion using heat. Due to the nature of PIR technology, the placement of the camera, and the small size of most pets, pet detection is not guaranteed.

My Wyze Solar Cam Pan has a laggy live stream.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Your Wyze Solar Cam Pan has a choppy or laggy live stream.

Troubleshooting

My Wyze Solar Cam Pan is drifting.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Your Wyze Solar Cam Pan drifts away from the Home Waypoint position, without you updating or controlling it.

Troubleshooting

How do I factory reset my Wyze Solar Cam Pan?

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

To factory reset Wyze Solar Cam Pan:

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Onwote NVR Cameras Devices FAQ, Welcome to ONWOTE, a leader in commercial security industry. Founded in 2009, ONWOTE is committed to providing highest-definition smart total security solutions for industrial, commercial and home users, focusing on commercial grade construction quality, reliability and artificial intelligent operation. We will always stand behind our products, “Value every customer” is our motto.

Remote Viewing video on Mobile App GuardViewer

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Guard Viewer

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9. Click +Add and Scan to scan the QR code on the NVR monitor (Right click on NVR monitor and choose Menu–> Network–> Basic–> P2P to get the QR code).

10. Type in a name for your device and click Start Live View on the bottom to view live video.

11. Select one camera and click  to enable audio.

11. Select one channel and rotate the phone to horizontal orientation to view video in full screen (Turn off the portrait orientation lock of your phone.)

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13. Click Playback on the bottom of the page to playback video.

2.What is the Default Password of the ONWOTE System?

3.The default password for your ONWOTE camera system is 123456 or 1234@abcd. If neither can work, please contact us at support@onwote.com to reset password.

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How to Playback

Remote Viewing video on Mobile App Elink Defence

1. Download “Elink Defense” on your mobile phone from Apple App Store or Google play

2. Find the device QR code on thebottom of the NVR. If you cannot find the QR code on the NVR, please right click your mouse on the NVR monitor, choose Menu–>System–>Network–>P2P to get theQRcode.

2. Find the device QR code on thebottom of the NVR. If you cannot find the QR code on the NVR, please right click your mouse on the NVR monitor, choose Menu–>System–>Network–>P2P to get theQRcode.

3. Open Elink, Tap on Log in/Sign up, tap Sign Up to register an account.
4. Tap on Sign up on the bottom.

5. Select Region, enter your email address, check in I have read and agree to <<Service Agreement>> and <<PrivacyPolicy>> .Tap on Send Code.

6. Select the icons in order to get a security code.
Tips: when checking notification code, please check both inbox and spam/trash folder.

7. Enter the security code, set a password click on Sign up.

8.Tap on Add Device. Scan the device QR code (Refer to step 2 to get the QR code).

9. Tap on OK, choose Cable Connection.

10. Set a name for the security camera system. Tap on OK.

11. Tap on the camera to view video. Tap on on the right side to view more cameras at the same time.

12. Tap on the video image, click on  to check audio. If your camera supports 2 way audio, please tap on the bottom to start 2 way audio.
13. Click Playback to check recordings.
14. Rotate the phone to horizontal orientation or tap to view video in  full screen.

System stuck on onwote logo

Please use a FAT32 format USB thumb drive(please right click on the USB drive, choose Properties to check the format), no more than 32GB to upgrade the NVR to fix this issue.

1. Please create a folder in the USB drive, name the folder as recover.

2. Please download the firmware Program.bin here and copy it to the recover folder you create in the USB drive:

https://drive.google.com/file/d/1Mu5Chlj3pIzk-am2RmFAyl51ixSnhswA/view?usp=drive_link

The folder must be “recover” and the firmware must be “Program.bin”. Please don’t change them.

3. Insert the USB disk into the USB port of the NVR. Power off the NVR and power on it again. NVR will upgrade itself automatically. Please don’t cut off power while upgrading

4. The upgrading may last for a few minutes, you will hear beep from the NVR once the upgrading is finished. Please unplug the USB disk, power off the NVR and power on it. The NVR will back to normal.

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View video on PC client software GuardStation 3

Please download the PC client software at:www.onwote.com
Support–> Download Center–> Software–> NVR3O….Series
Download the PC client software on Windows PC or MAC,install Guard Station.
Tips: If your MAC doesn’t allow to install the software, go to System Preference,
choose Security& Privacy, click Open Anyway to allow your MAC to install the
software.
a. Launch Guard Station and create an Administrator. Enter a password and click on
Next. Set security questions and click on OK.

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b. Login with the user you created. Go to Control Panel, click Device Management to add device.

c. Click Cloud Device and Register to register a cloud account (If you’ve already registered an account on your mobile app-Elink Defense or GuardViewer, login with that account directly).

d.Type in a username, select region, enter your email address,verification code and
set a password,click Register to sign up an account.

e. Click +Add to add device.

f. Input the Register Code and click on Add. Then set a name for your device and  click on OK.
(How to get Register code?-Right click on the NVR monitor,choose Menu–>Network–>Basic–>P2P to get the register code)

g. Go back to your PC client software- Guard Station, login with the account you registered.

h. Go to Live View and double click the device to view live video.

For audio cameras, move mouse to the channel to show up menu, click toplayaudio.

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How to troubleshoot if some of the cameras stopped working

1. Check the indicator light on the PoE port which connected with this camera.

2. If you can see blinking green light on the port. Please reboot your NVR to have a try. If rebooting cannot fix the issue, please contact us at support@onwote.com.

3. If you cannot see indicator light on poe port, please change a poe port and a cable to test the camera. if it still cannot work, the camera is defective.

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How to troubleshoot if the camera cannot work stably–keep going offline and online

1. Check the pins inside the connetor on camera tail.

2. If the pins were damaged or oxidised, please clean the pins to have a try. If it still cannot work, the camera is defetive.

This issue was caused by waterproof lid, please follow the picture below to re-install the waterproof lids of all your cameras to prevent more cameras from being damaged by water.

3. If the pins are good, but still cannot work stably. Please contact tech support at support@onwote.com to check the firmware.

Onwote NVR Cameras Devices FAQ

Why cannot playback multiple channels video at the same time

1. Right cliclk your mouse on the monitor choose Playback.

2. Click HD on the bottom right conner, change it SD.

3. Clcik Max. Cams on top left or select the cameras you need to play video.

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Why my system cannot record video

1. Go to NVR Menu–Storage–Hard Disk to check your hard drive status.

2. If hard drive status is Normal, Property is Read / Write. It means hard drive is working. Please go to Menu–Storage–Recording to check your record settings.

3. if hard drive starus is Abnormal. Please check in hard drive, click Format to format it again. If formatting cannot fix the issue. Hard drive is defective.

4. If there is no hard drive information on this page. Please double check whether your NVR has a pre-installed hard drive. If there is a hard drive inside NVR, please

unscrew top cover of your Nvr, unplug hard drive from NVR and plug back again to have a try. If still no luck, the hard drive is defective.

Some of the cameras don’t display on NVR monitor

If your cameras are working properly and you can get video on phone/computer, but cannot get video on your monitor, please go to NVR Menu–System–Preview to

check your camera view.

Make sure all the cameras are added in the windows.

Get “Device has been registered ” error while adding device on GuardViewer

One device can only be added in one account. If the device was added in other account before, you will get error”Device has been registered”.

Go to NVR Menu–Network–Basic–P2P, click Unbind current account or Delete on the botton of the page to unbind the old account. Then add device on your phone again.

https://youtu.be/XXhdVYqZN4o?si=s07UPCc-ubgHQzhI

How to play the video downloaded from NVR

Download VLC player and play video using VLC player:  https://www.videolan.org/vlc/index.en_GB.html

How to resolve the issue of the camera(YM series cameras) not switching to daytime mode？

1. Right click your mouse on NVR monitor, choose Menu—Network—TCP/IP to get the IP address of your system.

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2. Please login this IP address using browser on computer/laptop.

Username: admin  Password: the password you set for the security system

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3. Choose Setup—Camera, click Access behind the cameras

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4. You will be forwarded to the camera login page.

Username: admin  Password: 123456

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5. Choose Configuration—Camera—Image. Please change the Light Off Sensitivity higher, then click Save to save changes. The higher you change, the earlier your camera will change to day mode.

How to fix the issue of NVR (Network Video Recorder) keeps rebooting?

1. Unplug the Ethernet cable from your router, power on your NVR to check whether it can work when it disconnected with the router.

2. If NVR can work after you disconnected the Ethernet cable from NVR, please right click your mouse on the monitor, choose Menu–Maintenance–System info.

Email support@onwote.com your NVR firmware version so we can help you upgrade NVR to fix this issue.

3. If step 1 doesn’t fix the issue. Please uncrew the top cover of your NVR, unplug the 2 cables from hard drive to check whether your NVR can work without hard drive.

If NVR can work without hard drive, please replace your hard drive. If NVR still cannot work, your NVR is defective.

Why I can only view video on phone with my local wifi?

1. Run GuardViewer or Elink on the mobile, delete the device you added.

2. Right click your NVR mouse, choose Menu–System–Network–P2P to get the NVR QR code.

4. Go back to GuardViewer or Elink,follow the guide below to resgiter account and add device by scanning NVR QR code.

GuardViewer: https://youtu.be/JlJK7AZ75SE

Elink: https://youtu.be/CWe-2XKafHY

5. Try to view video remotely again.

How to do if my camera system doesn’t support Chrome or Edge

Only lastest version NVR can support Chrome and Edge. Please go to NVR Menu–Maintenance–System info to get your NVR firmware version.

Email your NVR firmware version to support@onwote.com to get latest version firmware.

How to reset PoE camera on browser

1. Right click your mouse on NVR monitor, choose Menu—System–Network to get the IP address of your system.

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2. Please login this IP address using browser on computer/laptop.

Username: admin  Password: the password you set for the security system

3. Choose Setup—Camera, click Advanced on the top.

4. Click Default on the right side of the camera to reset camera.

How to use your 8CH/16CH PoE system with PoE switch

1. Connect the PoE switches one by one, then connect one of the PoE switche and the NVR with the same router or network switch.

2. Change the cameras IP to the same segment with your router.

Right clcik your NVR mouse, choose Menu, click Camera on the left,. Slide download to the bottom, NVR will show you all the camera connected on the poe switch.

Click  on the right side of the camera to change the camera ip address, click Apply to save the changes.

e.g.: If the gateway of your router is 192.168.1.1, please change the camera’s IP to 192.168.1.X(X can be numbers from 50-100, but each camera has a different numbers).

3. Add cameras on NVR

The Official BlackVue App Dash Cameras app.Taking advantage of a mobile or car-embedded Internet connection and a BlackVue dashcam, BlackVue Cloud connects you to your car through the Cloud. Using the BlackVue App on your smartphone or tablet, you see in real time where your car is located and what is happening around it.

BlackVue APP Features

– Explore

– Live View

– Video Playback

– GPS Tracking

– Reports

– Event Map

– Voice Call

– Video Backup / Live Event Upload

– Firmware update over the air

How to Install or Update the BlackVue App via Google Play/App Store

Get the latest features and ensure full compatibility by installing or updating your BlackVue (or Fleeta) app directly from Google Play or the Apple App Store. Follow these steps to download, install, and keep your app up to date for the best dashcam experience.

1. Installing the App for the First Time

For Android Devices (Google Play Store)

For iOS Devices (Apple App Store)

2. Updating the BlackVue App

Regular updates deliver new features, compatibility improvements, and bug fixes.

For Android (Google Play)

For iOS (App Store)

3. Tips and Troubleshooting

Tip: Always keep your app updated for security, performance, and access to the latest features.

Updating and installing the BlackVue or Fleeta app from a trusted store guarantees you receive genuine software, optimal security, and proper support for all dashcam models.

Essential App Settings and Optimal Environments

Setting up your BlackVue app with the right configurations and using it in the best environment help ensure a reliable connection, seamless video management, and full use of your dashcam’s features. Follow these guidelines for an optimal BlackVue app experience.

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1. Key App Settings to Check

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Account

Notifications

Camera Registration & Network

Storage & Video Management

GPS & Privacy

Firmware & Software Updates

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2. Recommended Environment & Best Practices

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3. Troubleshooting & Tips

By reviewing and regularly updating these essential settings, and using your BlackVue app in an optimized environment, you’ll enjoy a smoother, safer, and more reliable dashcam experience.

BlackVue App featuring BlackVue Cloud

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Compatible with most Wi-Fi BlackVue models. Cloud support for all Cloud-compatible dashcam models down to DR650GW Series

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BlackVue Viewer (Windows/Mac)

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Supports most recent BlackVue models.

Refer to the BlackVue Legacy Viewers tab below for support of older models/features.

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BlackVue Windows Viewer (v3.24)

Compatibility: Windows 7 and above.

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BlackVue Mac Viewer (v3.24)

Compatibility: Mac OS X 10.12 and above.

BlackVue Legacy App

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Compatible with DR650GW dashcams with firmware prior to version 2.000 and older Wi-Fi dashcams.

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BlackVue Legacy Viewer (Windows/Mac)

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BlackVue Legacy Viewer (SD Card Viewer)

Compatible with pre-DR650GW BlackVue models.
Note: this version lets you view recorded videos from your SD card and modify the settings of your BlackVue, as well as format the SD card.

BlackVue Legacy Windows Viewer

BlackVue Legacy Mac Viewer

FLEETA App

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The official FLEETA App. Compatible with most BlackVue models that support Wi-Fi.

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How to Play, Download, and Manage Recordings within the App or Cloud

Accessing, saving, and organizing your BlackVue dashcam recordings is easy through the BlackVue app or Cloud services. Follow this step-by-step guide to find, play back, download, and manage your video files with maximum convenience and control.

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Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

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Playing back recordings

1. SD card recordings via BlackVue app (Wi-Fi or Cloud cameras)

NOTE:  The recordings mentioned in this section are files saved inside the camera’s SD card. Downloading such files will require the camera to be powered on.

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2. Live Event Upload Recordings via BlackVue app (Cloud cameras)

NOTE:  The recordings mentioned in this section are event and manual recording files automatically saved in the Cloud storage of a Cloud-activated camera. These files can be played even though the camera is turned off, as long as the mobile device is connected to the internet. Also, depending on your Cloud plan, the files in this storage will be automatically deleted after a number of days.

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3. My Drive Recordings via BlackVue app

NOTE:  The recordings mentioned in this section are manually saved recordings (all types) from the SD card and Live Event Upload Cloud storage. These files can be played even though the camera is turned off, as long as the mobile device is connected to the internet.

NOTE: If the file saved in My Drive is from the Live Event Upload storage, it will play in low resolution. If the file is from the camera’s SD card, the user will be given the video quality and video direction options before the recording will be played.

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Downloading recordings

1. Download from dashcam SD card via the app

Note: Recordings saved in the dashcam’s SD card can be downloaded both for WiFi and Cloud cameras. The difference is the range of access – for WiFi cameras is short-range connection and download; for Cloud cameras is remote access and download.

2. Download from Cloud Storage

Live Event Upload

Note: The recordings mentioned in this section are manually saved recordings (all types) from the SD card and Live Event Upload Cloud storage. These files can be downloaded even though the camera is turned off, as long as the mobile device is connected to the internet. Also, depending on your Cloud plan, the files in this storage will be automatically deleted after a number of days.

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My Drive

NOTE:  The recordings mentioned in this section are manually saved recordings (all types) from the SD card and Live Event Upload Cloud storage. These files can be downloaded even though the camera is turned off, as long as the mobile device is connected to the internet.

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3. Managing recordings via Windows or Mac

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When the SD card is recognized by the computer, the list of recordings will be displayed on the left panel of the program. You can double click the file you want to play from the list.

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Downloading Files

Click the three dots in vertical position to reveal the sub menu. Select Download to save recording files in your computer.

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Select individual files to download or click the tick box at top most part to select all recordings. Press Download and choose the directory where to save the files.

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Alternatively, you can move your mouse pointer to a file and press right click to reveal the submenu. Select Download to save that recording file in your computer.

Choose the directory (folder) where to save the file. Then click Select folder to download the file.

Deleting recordings

In the app (Cameras Tab)

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In the app (Cloud Storage Tab)

Live Event Upload Folder (Single Deletion)

My Drive Folder (Single Deletion)

Multiple Deletion of Files

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In the app (Account Tab)

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On a computer (PC Viewer)

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Tips for effective video management

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Troubleshooting

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Your BlackVue app and Cloud platform are powerful tools for securely playing, downloading, and managing all your dashcam videos. For persistent difficulties or if you experience missing files, ensure your app and firmware are fully updated, and consult BlackVue Customer Support for detailed help.

Connecting to Your BlackVue Dashcam through Seamless Pairing

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Seamless Pairing is a new game-changing feature for BlackVue users. It makes connecting to your compatible dashcam with the BlackVue App easier than ever.

Important: Seamless Pairing requires your dash cam to be compatible and updated with the latest firmware (see Compatible Models and Firmware below)

Easier direct Wi-Fi connection

Without Seamless Pairing, users who want to access their dashcam’s files over Wi-Fi have to first connect to the dashcam from their phone’s Wi-Fi network menu. That means scanning available Wi-Fi networks, then manually entering the dashcam’s Wi-Fi password. Then, they can go back to the BlackVue App to access the dashcam via the “Connect to camera” menu. However, even after closing the BlackVue app, the phone stays connected to the dashcam, which can cause the users’ phone to lose internet connectivity.

With Seamless Pairing, the connection process is done right from the BlackVue app:

As a bonus, because the BlackVue App knows what dashcam model you are using, it will prompt you automatically when a firmware update is available for your dashcam. No more need to search and download the firmware manually from the Firmware download menu.

But that’s not the only advantage of Seamless Pairing, as it makes simpler to connect your dashcam to the Cloud too!

Simplified Cloud setup

NOTE: wondering where the SIM activation icon (formerly in the Wi-Fi connection menu) went? We moved everything related to Cloud connectivity to the “Connect to Cloud” menu.

Without Seamless Pairing, connecting your dashcam to the Cloud involves more steps that we would like. This is why Seamless Pairing is such a welcome feature. It makes the whole process as hassle-free and straightforward as possible. In fact, you no longer have to go to the “Connect to camera” menu. You can complete all the required steps straight from the “Connect to Cloud” menu of the app:

Compatible models and firmware

Although introduced with DR900X Plus, we have updated the firmware of past models (when possible) to support the feature.
DR900S and DR750S Series cannot support the feature in their hardware. However, the BlackVue App’s menus and steps to follow are similar.
Here is a list of models that support the feature:

What about models that do not support Seamless Pairing?

If you have a BlackVue dash cam that does not support Seamless Pairing, what steps should you follow?

Overall, the direct connection process is similar and you will be able to keep your dashcam listed in the Cameras list of the “Connect to camera” menu, like this:

However, the first time you want to connect to your dashcam with the BlackVue App, we recommend doing what you usually do: connect to it over Wi-Fi first, in your phone’s Wi-Fi networks menu, then go back to the BlackVue App –> “Connect to camera” menu.
From now on, whenever you need to connect to your BlackVue, simply go directly to the Connect to camera menu and select your dashcam. You will be prompted to join your dashcam’s Wi-Fi network when doing so. No need to connect first from your phone’s Wi-Fi network menu anymore.

Tip to avoid losing internet connectivity on your phone:
Once your camera is added to the Cameras list of the “Connect to camera” menu, you can go back to your phone’s Wi-Fi network menu and select “Forget this network”

➕How to Add a BlackVue Camera

You can add a camera to the BlackVue app using one of the following three methods:

Please refer to the step-by-step instructions below for each method.

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Seamless Pairing (BT)

This is a simple registration method using your smartphone’s Bluetooth.

Supported models: All models

🔧 Steps

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⚠️ some models are not supported: DR590W-1CH/2CH, DR590X-1CH/2CH, DR650GW-1CH/2CH, DR650S-1CH/2CH, DR750S-1CH/2CH, DR900S-1CH/2CH, DR590X Plus-1CH/2CH

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QR Code Scan Method

This method allows you to register the camera by scanning the QR code printed on the camera packaging.

Supported models: ELITE and 590X Plus series

🔧 Steps

✅ Note: The camera’s default settings may differ from your local time zone and language. You can change these in the Camera Settings menu.

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Manual Registration (Wi-Fi)

This method allows you to manually register the camera by entering its Wi-Fi information.

Supported models: All models

🔧 Steps

✅ Note: The camera’s SSID and password are printed on the device itself or on its packaging box.

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Dashcam Registration (Fleeta)

What is Dashcam Registration?

Registering your dashcam means linking it to your FLEETA account so that you can view its information and video footage via the app and web viewer. Only registered dashcams can be managed, assigned to groups, or used for cloud upload.

Before Registration

Registration Steps

1. Tap ‘+ Camera’

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2. Select the Dashcam to pair with

3. Tap the Touch Seonsor

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4. Complete Registration

The camera is successfully registered and ready to go.

Adding and Removing Cameras: Registration Step-by-step

Adding and removing dashcams from your BlackVue account is straightforward and gives you control over your fleet, family, or personal devices. Use these instructions to securely register a new camera, remove an old one, and manage your camera list with confidence.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

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How to add a camera to your account

1. Prepare your dashcam for registration

2. Open the BlackVue app

3. Access the camera registration section

4. Register your camera

5. Confirm and finish

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How to remove a camera from your account

*If the camera is being transferred to a new owner, advise them to register it under their own account after removal.

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Troubleshooting registration issues

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Tips for seamless management

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Registering and removing dashcams regularly keeps your BlackVue account organized and ensures you have access to every feature for each of your vehicles. For persistent connectivity or device errors, contact BlackVue Customer Support.

Understanding Camera Status Icons

Camera status icons in the BlackVue app and web viewer help you monitor your dashcam’s current state—whether it’s connected, disconnected, in parking mode, or unregistered in the Cloud. This guide explains what each icon means, so you can quickly recognize your dashcam’s condition and resolve common issues.

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Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

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Types of camera status icons

BlackVue uses different icons and colors to indicate the status of each registered camera in your account:

Icon/Status	What it means	Typical appearance
Cloud connected	Dashcam is online, connected to Cloud, sending data	Blue cloud icon
Cloud (parking mode)	Online, Cloud connected, and in parking mode	Blue cloud icon
Cloud disconnected	Dashcam is offline, not connected to Cloud	Grey cloud icon
Wi-Fi only	Connected to Wi-Fi but not registered in the Cloud	Wi-Fi icon only

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Icon meanings in the app

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Feature availability by status

Most advanced features—like push notifications, GPS tracking, and live video uploads—require a Cloud-connected status.

When the camera is disconnected from the Cloud, Settings and Firmware Update Download is still possible. However, the changes to the settings and the firmware update will be applied when the camera connects to the Cloud.

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Troubleshooting and usage tips

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Understanding these icons makes it easy to manage your BlackVue dashcams, monitor connection health, and fully utilize all features. For persistent status problems or unclear icons, refer to your camera’s manual or contact BlackVue Customer Support.

SimpliSafe App Ultimate Guide, The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.

Where to Download the SimpliSafe® App

The SimpliSafe® Mobile App is available through the Google Play Store for Android devices, or through the App Store for iOS devices (iPhone, iPad). If you want to access your system from a computer, use our Web App.​

Click here to download on Google Play

Click here to download on the App Store

The SimpliSafe® Mobile App is currently compatible with:

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:

Network Requirements:

Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimise your network for usage with your SimpliSafe® Security System.

Unsupported Network Setups:

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

Securing Your SimpliSafe® Account

At SimpliSafe®, we take protecting your information as seriously as we do protecting your home. To help us keep you protected, we’ve implemented Account Verification with 2-Step Verification and Multi-Factor Authentication (MFA) for all new accounts. This means that any time you log into your account with a new device, or renew your login on the same device, you’ll need to confirm that login through a different point of contact. So even if someone knew your email and SimpliSafe® password, they still wouldn’t be able to access your account without your permission.

2-Step Verification

2-Step Verification is required for your SimpliSafe® account and is enabled when you first set it up. When you log in to a device with your SimpliSafe® username and password, you’ll receive an email. To confirm the login, you need to open that email and click the Verify Device button.

2-Step Verification is set up for the email address we have for your account. To update your email address for your SimpliSafe® account, you will need to log into your account in our Web App.

To learn more about 2-Step Verification, visit the 2-Step Verification for SimpliSafe® Accounts article in our Help Centre.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe® account for use on different devices.

Note: Enabling MFA will replace 2-Step Verification.

To learn more about Multi-Factor Authentication and how to enable it, please see our Multi-Factor Authentication (MFA) for SimpliSafe® Accounts article.

Biometric Authentication

When logging into the SimpliSafe® Mobile App, you may be prompted to set up Biometric Authentication. In order to be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

For more details about Biometric Authentication and how to set it up, see our Biometric Authentication for SimpliSafe® Accounts article.

Snooze Notifications for SimpliSafe® Cameras

Tired of motion notifications from your camera when you’re doing garden work or hanging with friends, and don’t want to have to disable your camera for a reprieve? With Snooze Notifications, you’ll be able to temporarily pause receiving notifications on your device for a set period of time, such as 30 or 60 minutes. This feature is available for all SimpliSafe cameras and can be enabled on a per camera basis. Once paused, you must wait for the snooze to expire to receive notifications again.

Snoozing your notifications does not impact your camera, recordings and events will still be captured per your settings and added to your timeline within the app when using this feature. You will also still receive important alerts, such as if an alarm event were to occur.

To use Snooze Notifications on iOS or WatchOS:

When a push notification appears, press and hold the notification until the Snooze options are shown.

Troubleshooting

The SimpliSafe® App for the Apple Watch works as a companion app, this means that it is a remote control for the SimpliSafe® Mobile App on your iPhone. If you cannot successfully snooze your camera’s notifications from your Apple Watch, make sure that your Apple Watch and iPhone are no more than 30 feet away from each other and that the SimpliSafe® Mobile App was recently opened on your iPhone. For more information, visit our How to use Your Apple Watch With SimpliSafe® article.

To use Snooze Notifications on Android or compatible Smart Watches:

Tap the arrow on the top right of the push notification to expand, and the options will be revealed.

What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?

iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful” error when trying to enable push notifications on a new SimpliSafe account.

A single phone can only receive push notifications from one system. If you log out of one SimpliSafe account with push notifications enabled and then try to enable push notifications on a different account using the same device, this error will appear.

How To Remove This Error

To remove this error, delete the SimpliSafe mobile app from your device and reinstall it. This will allow you to set up push notifications on one of your systems.

App Error: Your connection is not private

Some Android users may receive an error message reading “Your connection is not private” when trying to log in to the SimpliSafe mobile app. This is due to your browser’s Lets Encrypt Root certificate expiring.

To fix this issue you will need to set Mozilla Firefox as your phone’s default internet browser.

Setting Firefox as Default Browser

Biometric Authentication for SimpliSafe® Accounts

When logging into the SimpliSafe® mobile app, you may be prompted to set up Biometric Authentication.

To be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

Once Biometric Authentication is configured, you’ll only need to enter your email address and use Biometric Authentication to log in on this device. For other devices or when using the Web App, you will still need to enter your password and may be prompted for 2FA or MFA authentication.

You can manage Biometric Authentication at any time on the SimpliSafe® App.

2-Step Verification for SimpliSafe® Accounts

2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission. This occurs upon any new login to a device or during a renewal of login to a device (approximately every 30 days). So, even if someone knew your email and password for your SimpliSafe® account, they wouldn’t be able to get in.

2-Step Verification is set up for the email address we have for your account. To change your email, follow the steps below:

Why Can’t I See All of My System Locations in the Mobile App?

If you have a SimpliSafe® system at multiple locations, you may notice that you aren’t able to select a location or see all of them within the mobile app. Oftentimes, this is due to the display size of your screen.

How to Locate All of Your Locations on the Mobile App

1.Tap the house icon in the upper right corner of the app to open the location menu

2.Scroll down in the app, which will allow you to see all of your locations

If you are having trouble scrolling in the locations menu, it may help to adjust the zoom and font size settings on your device.

How to Adjust the Zoom and Font Size on iOS (iPhone)

How to Adjust the Zoom and Font Size on Android

Dark Mode for the SimpliSafe® Mobile App

Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.

You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.

To enable or disable dark mode:

TIP! If you are not seeing Dark Mode as an option, please ensure that you are running the latest version of the SimpliSafe® Mobile App.

What Does “Invalid Base Station Serial” Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:

While setting up your new system

During the initial set up of your Base Station, you may see the “Invalid Base Station Serial” error message. This generally occurs when the Base Station’s serial number has been entered incorrectly. Closely check the serial number printed on the bottom of your Base Station. We recommend paying attention to characters that seem similar to others, like 1 and I, 2 and Z, and 3 and E.

To avoid typing in the Base Station’s serial number incorrectly, try using your smartphone to scan the QR code on the bottom of the Base Station to set it up successfully.

During a Base Station Replacement

If you see an “Invalid Base Station Serial” error message while completing a Base Station replacement, that could mean that we’re missing some of your account information. If you are subscribed to a paid monitoring plan, you can resolve this issue by taking the following steps:

How to activate app control

What is app control?

App control allows all SimpliSafe® users to have access to all features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Requirements

To activate app control for your system, you will need to connect your system to the app. You’ll also need to connect your system to Wi-Fi as part of the process.

Getting Set Up

Once you’re ready, head over to the SimpliSafe® App. Outlined below are some of the key steps to help you get set up.

In the app, you should be greeted with a couple of options right on the home screen. Select Set Up a Security System.

Select Scan QR Code to use your phone’s camera to scan the QR code on the bottom of your Base Station—or select enter serial number manually to type it in yourself.

Select a plan. You can take this opportunity to switch to a new plan or, if you want to stay on your current plan, scroll down to the bottom of the page and select Decline 30-Day Free Trial. Then hit Yes to confirm.

You’ll be prompted to connect your SimpliSafe® system to Wi-Fi through the Keypad. If you’ve already done that, you’ll automatically be taken to the next step.

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Enter your 4-digit Master PIN to confirm the link.

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After pairing the app with your Base Station, you will have access to all the app control features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Multi-Factor Authentication (MFA) for SimpliSafe® Accounts

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe® account for use on different devices.

Note: enabling MFA will replace 2-Step Verification. Once MFA is enabled, you will not be able to downgrade to 2-Step Verification at any point in the future.

To Enable Multi-Factor Authentication

How To Use Multi-Factor Authentication*

When it’s time to log into your SimpliSafe® account using either the SimpliSafe® Mobile App or Web App, you’ll want to take the following steps:

App Error: Internet Not Found

The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.

As a first step, you’ll want to confirm if other devices are able to reach the Internet – such as using a laptop to browse a website.

If you are not able to reach the Internet, the next step you can take is to reset your router. To reset your router simply unplug it from power for 30-60 seconds, then plug it back in. Wait several minutes and try accessing the Internet again.

If you are able to access the Internet after taking those steps, please begin the setup process for your camera again.

If you cannot access the Internet after rebooting your router, please contact your Internet Service Provider (ISP) for further troubleshooting.

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:

Network Requirements:

Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimise your network for usage with your SimpliSafe® Security System.

Unsupported Network Setups:

What does the signal strength next to my camera in the app indicate?

SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your modem/router to proactively identify connection issues in order for you to troubleshoot as necessary.

If you see a Fair or Poor status on the SimpliSafe® Mobile App next to your camera, we recommend running a Connection Check to identify the issue(s) that might be occurring between your network and camera. The Connection Check will test your camera’s connectivity, and provide you with a list of steps you can take to try and improve your signal strength.

To run a Connection Check:

Good

Good indicates that your camera has a strong connection between itself and your network.

Fair

A fair connection indicates that there may be a problem with your network connection, however, most cameras can still operate without many issues in this state.

Poor

A poor connection indicates there is an issue with the connection between your camera and network. We recommend addressing it so that you do not encounter issues with live streaming from your camera.

Note: Our first generation of cameras, SimpliCam® Wired Indoor Camera and Video Doorbell Pro are not compatible with this feature.

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

What Does “Device Connection Problem” Mean and How to Resolve It

The app error “Device Connection Problem” occurs whenever the SimpliSafe® Mobile App cannot reach your Base Station. This can happen if the Base Station is not connected to its Wi-Fi or cellular backup*, or if your smartphone has a poor signal.

*In order for the Base Station to connect to its cellular backup, you must be subscribed to either our Pro, Pro Standard or Pro Premium Monitoring plans.

Troubleshooting the Base Station’s Connection

As a first step, you’ll want to make sure that your Base Station has a strong connection to your Wi-Fi network or your nearest cell tower.

To rule out any interference that could impact the Base Station’s connection, make sure that it is at least 3 feet off the ground and is on a non-dense material like wood or glass. The Base Station should also be in an open-air area, not enclosed in a place like a cabinet or closet.

The Base Station will also experience connection issues if it is placed near any of the following devices:

Troubleshooting Your Smartphone’s Connection

If your smartphone has weak service, that can cause communication problems between it and the SimpliSafe® Mobile App. If you notice consistent service issues with your smartphone, please contact your carrier for further assistance.

This error can also be caused by a VPN or firewall blocking the SimpliSafe® Mobile App. If you have a VPN or firewall installed on your smartphone, try disabling it temporarily and then access the SimpliSafe® Mobile App again.

Thank you for using EverFocus CMS. Please carefully read the software user’s manual before operation.

As the software may be updated at any time, the contents of the user’s manual are subject to change without prior notice.

EverFocus has sought to the integrity and accuracy of the contents of the user’s manual during the compilation process and will not be held liable for any errors or omissions. EverFocus reserves the right to change the software mentioned in the user’s manual at any time without prior notice. Thank you for choosing our products. Please carefully read this manual before operation. We assume no economic and legal responsibility for the losses caused by the operation not according to the stipulations.

EverFocus CMS Setup and User Guide

The files for software installing, running, recording and sharpshooting are in the following folders by specific paths.

Software Installation Directory:

The default software installation path is C:\Program Files (x86)\EverFocus\EverFocus CMS. You can define the path for installation.

Requirements for system configuration:

In consideration of the functions and features of the software, we strongly recommend that:

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You can uninstall the software in Control Panel > Programs > Uninstall a program.

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After installation is finished, a shortcut for EverFocus CMS will be generated on the desktop. Run the program by double clicking the shortcut on the desktop or click Start  All Programs  Everfocus  Everfocus CMS  Everfocus CMS.

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If you exit the system and then restart the system again, the Login window will pop up. By default, users can login the system without a password. To change the password, go to Account Management and modify the admin account.

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To exit the system, on the Top Navigation Bar, click File > Exit.

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In this chapter, we will describe the steps on how to set up the general functions.

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EverFocus CMS is designed with the client-server structure. Users can easily add devices from other servers (client servers) to your server sites.

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Here we use Server A (main server) and Server B (client server) for example. To add devices from Server B to Server A, please follow the steps below:

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3.To manually add devices to the system, click Add Device to bring up the Add Device window. Input the device information. The default media port is 9000, default User Name is “admin”; while default Password is blank. Click Add, the device is now added to the Devices list.

After adding devices to the system, you can display device live streams on the Main View.

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The Control Panel lists all the control functions for users to control their systems. The functions are listed as below. Please refer to each chapter to know more about the functions.

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After adding the devices to the systems, the added devices will be display on the Device List. You can perform some functions on the Device List.

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.	Online	Offline	Preview
Group		–	–
DVR	.	.	–
Camera	.	.	.

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You can perform some functions on the Main View using the Toolbar.

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When the Sequence Mode is activated, the Display Window will display the layout views in sequence. You can configure the Sequence Mode to the Current Main View or Global Main View independently.

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To configure the Sequence Mode:

1.On the Main View, click the Sequence button on the Toolbar to bring up the Sequence Mode Control window.

2.As EverFocus CMS allows users to open a single Main View window (Single-Window) or multiple Main View windows (Multi-Window), you can optionally apply different sequence interval to a

Single-Window or Multi-Window. To set up Multi-Window, please refer to 4.1.2.2 Multi-Window View.

a.Current Main View: If you want to apply the Sequence Mode only to the current Main View window, click the Current Main View button.

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Users can optionally open multiple Main View windows (Multi-Window) and display the windows on different monitors. Up to 4 Main View windows can be opened.

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To open multiple Main View windows:

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On the Main View, click the Alarm button on the lower-left corner to bring up the Alarm Control Panel. All the triggered alarm info will be displayed here.

After setting up the alarm configurations, the triggered alarm will be displayed on the Alarm Control Panel. You can check the Motion Detection, Video Exception, Alarm I/O or PIR checkboxes to display the alarm types. You can also click the Clear Info button to clear the alarm info on this panel.

You can click on the Alarm Snapshot column to display the snapshot image or click on the Alarm Record

column to play back the alarm recording.

To set up Alarm configurations, please refer to 4.11 Alarm Config Management.

You can perform some functions on the Display Window.

Display Window

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On the Display Window, click a channel and the Live Channel Toolbar displays at the bottom of the channel.

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On the Display Window, right-click on a channel, the function window displays.

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Stop Preview: Click to stop displaying the stream

Snapshot: Click to take a snapshot.

Start Record: Click to start manually recording. Click again to stop.

Open PTZ Panel: Click to display the PTZ Control Panel to perform the PTZ function.

Previous Screen: Click to display the previous channel.

Next Screen: Click to display the next channel.

Full Screen: Click to display the Display Window in full screen.

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You can use the PTZ Control Panel to perform some functions of the PTZ camera. On the Display Window, click a PTZ channel to display the Live Channel Toolbar. Click the PTZ button to display the PTZ Control Panel.

Direction Control / Auto Pan Adjust Zoom

Adjust Focus Adjust IRIS

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Adjust PTZ Speed

Preset / Tour Setup

Performing the Preset Positions:

1.Click the Preset button to display the preset set up list.

2.Select a preset number by clicking on the index list, the selected number will be highlighted with a gray background. Up to 255 positions can be set up.

3.Select a viewing position by using the direction control keys and optionally adjust zoom, focus and iris.

4.Click the Set Preset button to set up this preset position.

5.Follow Step1 to Step3 to set up multiple preset positions.

6.To delete a preset number, select a preset number on the index list and then click the Clear Preset

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7.To move to a preset point, select a preset number on the index list and then click the Call Preset button

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Performing the Tour Function:

1.Set up the preset positions in advance.

2.Click the Tour button to display the Tour list.

3.Click the Start Tour button to start the Tour function.

4.Click to Stop Tour button to stop the Tour function.

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On the Display Window, click a channel to display the Live Channel Toolbar. Click the Zoom button to use the Digital Zoom function.

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To perform the Digital Zoom function:

On the Control Panel, click the Remote Playback button to display the Remote Playback window. You can remotely play back the recordings stored in the DVRs or NVRs.

To start playing back:

Note that if using smart search function, you need to choose mainstream and click Motion or General to search individual.

Playback Control Panel

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Previous Period

Play

Pause

Slow  Full

Forward  Screen

Quad

View  16-Division

Stop

Fast Forward

Single View

9-Division

Sound

Next Period

Time Span

Playback Channel Control Bar

On the Remote Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

Play

Pause  Slow

Forward Step

Snapshot  Sound

Forward  Forward

To download recording files:

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You can add devices or group the added devices using the Group Device Management page (Control Panel

> Group Device Management).

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【Devices  Panel】

You can use the left-side Devices panel to add, modify or delete devices; or remotely control the DVRs. To add devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

You can also use the device icons to modify devices.

Modify: Click to modify the device info.

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Delete: Click to delete the device.

Remote Config: Click to enter the Remote Configuration page to configure the Device settings remotely. About the configurations, please refer to the User’s Manual of the device.

Groups  Panel

You can use the right-side Groups panel to group the added devices from the Devices panel. You can select different channels from different DVRs to a group. To group devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

You can search log information of the connected devices using the Local Log Search page (Control Panel > Local Log Search).

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To search log information:

If you are the admin account, you can add multiple user accounts and grant privileges to each account using the Account Management page (Control Panel > Account Management).

Admin: By default, the admin account has full privileges. The admin account cannot be deleted and only the password can be changed. By default, the password of the admin account is blank. To change the password, click the admin account on the list and then click the Modify button. Input the password and then click Save. Only the Admin account can add, edit or delete user accounts.

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To add a user account:

To modify the user privileges:

To delete a user account:

You can view the snapshots and recordings stored in the computer using the File Management page (Control Panel > File Management).

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To search for local snapshot images:

1.Click the Snapshot tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for snapshots from the channels on the Device List. Select Deleted Channel(s) to search for snapshots from the deleted channels.

Start / End Time: Select a time range.

3.If Added Channel(s) is selected from the Search From drop-down list, you can select the desired channel, device or group from the Device List by clicking on it, the selected item will be highlighted with a green background.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the image to display the image.

6.To delete or download the images on the list, click to select multiple images using the Ctrl key. The selected images will be highlighted with an orange frame. Click the Delete button to delete the selected images or click the Save button to download the selected images to your computer.

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The downloaded images can be viewed using the internal player, please refer to 5.1.1 Open Captured Snapshots.

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To search for local recordings:

1.Click the Video tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for recordings from the channels on the Device List. Select Deleted Channel(s) to search for recordings from the deleted channels.

Start / End Time: Select a time range.

3.If Added Channel(s) is selected from the Search From drop-down list, you can select the desired channel, device or group from the Device List by clicking on it, the selected item will be highlighted with a green background.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the thumbnail image to play back the recording.

6.To delete or download the recordings on the list, click to select multiple recordings using the Ctrl key. The selected recordings will be highlighted with an orange frame. Click the Delete button to delete the selected recordings or click the Save button to download the selected recordings to your computer.

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The downloaded recordings can be viewed using the internal player, please refer to 5.1.2 Open Video File.

You can configure some basic system settings, select the storage locator or set up the alarm sound using the System Configuration page (Control Panel > System Configuration).

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You can configure general system configurations on this page.

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Language: Select a language.

Log Keeping Time: Select a keeping time range for log.

Enable Auto Login: Check the box to enable auto login. Users can login without inputting user name and password.

Resume Live View Status: When starting the system, the previous live view status/layout will be automatically resumed.

Server/Client: You can configure the system to be a server or client and then add devices from the client sites to your server site. Please refer to 3.3.1 Adding Devices from Other Servers (Client Servers).

You can configure the storage paths for recordings or snapshot images.

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Recording Path: Select a storage path for the recordings.

Snapshots Stored Path: Select a storage path for the snapshot images.

Download Record Type: Select a video format for the downloaded recordings. MP4 or AVI.

Trigger alarm when disk space is less than xxx MB: Input a number in the input box. When the available disk space is less than then setup capacity, the alarm message will appear. The default setting is 600MB. The minimum value is 500MB.

You can customize the alarm sound when Motion, Video Exception or Alarm events occur.

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1.Click the button to select an audio file (wav).

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2.You can click the  button to play the audio file.

3.Click Save to save the settings.

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Click the Default can restore the alarm sound to default alarm sound.

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On the Control Panel, click the Local Playback button to display the Local Playback window. You can play back the recordings stored in the computer. Note that for this function to work, you have to configure the record schedule in advance. Please refer to 4.10 Local Record Management.

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To start playing back:

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Playback Control Panel

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Previous Period

Pause

Slow Forward

Full Screen

Sound

Fast

Switch

Play

Stop

Forward  Layout

Next Period

Time Span

Playback Channel Control Bar

On the Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

4.10Local Record Management

On the Control Panel, click the Local Record Management button to display the Local Record Management window. You can configure multiple record schedules to record the streams in your computer.

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After setting up the Record Schedule (refer to 4.10.2 Record Schedule), you will have to select a storage path and desired camera streams to activate the schedule recording

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You can configure multiple schedules to record the camera streams in your computer. Click the Record Schedule tab to enter the Record Schedule page.

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On the Control Panel, click the Alarm Config Management button to display the Alarm Config Management window. You can configure the alarm actions once receive the alarm data from the DVR end.

For the Alarm function to work, you will have to configure the below settings in advance.

You can use the Top Navigation Bar to quickly enter to a setup page or perform some functions.

5.1File

You can view the downloaded images using the internal player by clicking Open Captured Snapshots. To download snapshot images to your computer, please refer to 4.6.1 Local Snapshot Search.

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1.Click Open Captured Snapshots and then select an image file, the file will be displayed.

2.To display another snapshot image, click the drop-down button to select another image file.

You can play back the downloaded recordings using the internal player by clicking Open Video File. To download the recordings to your computer, please refer to 4.6.2 Local Recording Search.

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5.2.1Lock

You can click Lock to lock the system and the system will not be operated. To unlock the system, select a user and input the password to login.

You can click Switch User to select another user account to login the system.

Click System Configuration to enter the System Configuration page. Please refer to 4.7 System Configuration.

Select a desired screen resolution of the EverFocus CMS by clicking the options. The options include 1024×768, 1280×1024, 1920×1080, Full Screen.

Click to enter the Control Panel page. Please refer to 4. Control Panel.

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Click to enter the Main View page. Please refer to 4.1 Main View.

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Click to enter the Remote Playback page. Please refer to 4.2 Remote Playback.

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Click to enter the Local Record Management page. Please refer to 4.10 Local Record Management.

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Click to enter the Local Playback page. Please refer to 4.9 Local Playback.

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Click to enter the E-Map Management page. Please refer to 4.8 E-Map Management.

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Click to enter the Account Management page. Please refer to 4.5 Account Management.

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Click to enter the Group Device Management page. Please refer to 4.3 Group Device Management.

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Click Open Wizard to open the Wizard window. Please refer to 3.1.1 Start-up Wizard.

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Click About to display the EverFocus CMS version info.

Amcrest Smart Home App Setup Guide, The Amcrest Smart Home app will allow you to stay connected to all your Smart security devices including our Video Doorbell, Deterrent Camera, and our Battery Camera.

Wi-Fi Best Practices (Amcrest Smart Home)

Most Wi-FiAmcrest Smart Home devices have a communication distance of up to 164ft (open field) however if you notice the device is going offline regularly or becomes unresponsive your network and the location of the device may play a huge role in its ability to function properly. For more information on location and how it affects a Wi-Fi device, please refer to the information provided below.

Location: How far is the device is from the wireless router.

Range Limiting Factors

Reflection: The signal reflects back.	Scattering: The signal scatters back into multiple new signals.	Refraction: The signal bends as it travels through an object (e.g. glass window).	Diffraction: The signal changes direction as it passes around an object.	Attenuation: The signal strength weakens as it passes through an object.

Wi-Fi signal strength decreases as it passes through different types of material. Try to position your wireless camera and receiver where the signal does not pass through metal or concrete blocks, which can significantly reduce signal strength (as shown in the information provided below).

Plastic & Wood: 10 – 30%

Brick: 30 – 50%

Concrete Cinder Blocks: 50 – 70%

Metal & Metal Cladding: 70 – 90%

Note: Signals that must pass through wet or moist materials (e.g. shrubs and trees) may be significantly reduced.

Using Amcrest Smart Home Products with Amcrest View Pro

Amcrest Smart Home devices such as deterrent cameras, doorbells, or other related Amcrest Smart Home devices, excluding battery cameras and doorbells are capable of connecting to both the Amcrest Smart Home app as well as the Amcrest View Pro app.

However, since Amcrest Smart Home devices function primarily on a cloud-based platform setting up an Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and must be set up first using the Amcrest Smart Home app. If using push notifications, please make sure push notifications settings are established in the Amcrest Smart Home app, prior to adding the device to view pro. For more information on activating push notifications, click here.

For more information on how to add your specific device using the Amcrest Smart Home app, please refer to the Quick Start Guide for your specific device.

If you would like to view your Amcrest Smart Home devices using the Amcrest View Pro app, please refer to the information provided below.

Adding an Amcrest Smart Home Device to Amcrest View Pro

Please make sure your mobile device and Amcrest Smart Home device are connected to the same network during setup.

Step 1: Open the Amcrest View Pro app.

Step 2:  Tap on the Settings ( ) icon in the upper left corner and tap on Device Manager. Then tap on Add Device.

Step 3: Tap on Search Device.

Step 4: Select your Amcrest Smart Home device from the Device List. Tap on Connection Type to continue.

Step 5: Tap on P2P Setup

Step 6: Enter a name for your camera in the Device Name field and enter the password for your device in the Password (default is admin) field. The password used in this field will be the password originally set for the camera in the Amcrest Smart Home app.  Tap Start Live View to continue.

Your Amcrest Smart Home device has now been added to your Amcrest View Pro app.

Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View Pro app. Other features such as playback, configuration, etc will not be available. To access and use these settings, please use the Amcrest Smart Home app.

How To Setup Alexa Using Amcrest Smart Home (Updated)

Many of our Amcrest Smart Home devices, such as the Wi-Fi doorbell camera and other devices, are compatible with Amazon Alexa devices that support video streaming. To use Alexa with our devices the device must be setup first in the Amcrest Smart Home app before you can set it up in Alexa.

Note: The name of the device on your Amcrest Smart Home account will be the name used to view your device on Alexa.

Note: Certain Alexa devices such as the Echo Show 5 only support cameras up to 1080P resolution. Cameras set at a higher resolution above 1080P may experience issues connecting to Alexa.

For a brief guide on how to connect your Amcrest Smart Home camera to a supported Amazon Alexa device, please follow the instructions below:

Step 1: Ensure your Alexa device has completed its initial setup including synchronization with your Amazon account.

Step 2: Download the Amazon Alexa app from the Apple App store or Google Play Store and sign in using your Amazon Alexa account.

Step 3: Click the “+” icon and select Add Device.

Step 4: In the Device Type or brand search bar, enter Amcrest and select an applicable option.

Step 5: Check that your camera is powered on and already added into the Amcrest Smart Home app, if so tap Yes. If you need to make sure your camera can be properly controlled by the Amcrest Smart Home app, click Go to the Amcrest app to verify, select Yes when complete.

Step 6: Allow Alexa to discover your new device, click Next and follow the prompts to complete setup.

How to Upgrade/Downgrade Amcrest Smart Home Firmware Manually Using the Amcrest IP Config Tool

The firmware for your device can be upgraded or downgraded manually using the Amcrest IP Config tool. This process must be performed using a Windows or Mac OS computer/laptop and must be connected to the same network as the Amcrest Smart Home device. Before proceeding, please make sure your device is still connected to the same network as the device that is using the Amcrest IP Config tool. To download the Amcrest IP Config tool, click here

Note: Performing this process manually will be at your own risk. For access to the latest or previous firmware versions, please visit amcrest.com/firmware-ash.

For more information on how to manually upgrade the firmware, please refer to the information provided below.

Step 1: Locate the .bin file for your specific device by visiting amcrest.com/firmware-ash

Step 2: Open the IP config tool, select your device and click Login.

Step 3: Enter the username and password for your device and click OK.

Step 4: Click on the Upgrade tab.

Step 5: Click Open File and access the .bin file and click Upgrade.

Allow the device to upgrade, the device will go offline and reboot. Once the reboot is finished the device will come back online (solid green LED) and you will be able to access the device again.

How To Externally Format a MicroSD Card to FAT32

How To Externally Format a MicroSD card

If you are unable to format your microSD card using the Amcrest Smart Home app you can also format it using the GUI format tool provided in the link below.

(80 KB)

Note: A microSD adapter or USB microSD card reader will be required to read the MicroSD card on your computer. Mac users, click here.

Step 1: Download and load the GUI Format Tool.

Step 2: Insert your SD card into your computer and allow the program to read the card.

Note: Uncheck the Quick Format checkbox if you would like a full format of the SD card. Formatting the SD card will remove all information and data from the card and format the card to FAT32.

Step 3: Click Start in the FAT32 Format menu and allow the program to format the card. Click OK to continue.

Step 4: Allow the program to finish formatting the SD card. When finished, click the Close button to close the program.

The microSD card has now been properly formatted to FAT32. Remove the microSD card and insert it into your device.

Amcrest Smart Home App Icons Explained

See below for a chart that details what each icon of the Amcrest Smart Home app:

How to Disable the Indicator Light on Your Amcrest Smart Home Camera

The Indicator light on your camera can be disabled or enabled using the Amcrest Smart Home app. For more information, please refer to the information provided below.

Step 1: Log in to the app and access your device.

Step 2: Tap on the Settings icon.

Step 3: Scroll down to the Indicator Light toggle switch and tap to disable it.

Note: If your device does not have an indicator light toggle switch, tap on Video Settings, then slide your finger on the carousel and locate the Indicator Light icon. Tap the Indicator Light icon to disable the indicator light. To enable the indicator light, tap the icon again.

How to Recover a Password for Your Amcrest Smart Home Account

If you have forgotten the password for your Amcrest Smart Home account and would like to recover the password, please refer to the information provided below. Please note, during the process, a verification code will need to be sent to the email address used for your Amcrest Smart Home account. Please make sure you have access to this email address before starting the password recovery process.

Step 1: Open the Amcrest Smart Home app and tap Forgot Password.

Step 2: Enter the email address for your Amcrest Smart Home account and tap Send Verification Code.

Step 3: Navigate to your email and locate the verification code email. Enter the verification code into the app and tap OK.

Note: There is a 60-second window to enter the verification code into the app. If a new verification code is needed, tap on the Resend button to allow the app to send another verification code to your email.

Step 4: Enter a new password into the app and confirm the password in the next field. Tap OK.

The new password has been applied to your Amcrest Smart Home account. Please remember this password as it will be required to access your Amcrest Smart Home account.

Accessing Amcrest Smart Home Products Using RTSP

Some applications or viewing tools can use Real Time Streaming Protocol or RTSP to pull a device’s stream. This requires a specifically formatted URL. Please note, not all Amcrest Smart Home devices, such as the AB2WFSET will be compatible with RTSP streaming.

URL: rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Please note, the admin and password portions of the URL will be the username and password of the CAMERA not the username and password of the account.

RTSP URL Breakdown

The bracketed items are variables that you need to input according to your setup. Explanations of each variable are given below.

rtsp:// – The RTSP protocol

[admin] – username of the camera/device
[password] – password of the camera/device
[IP address] – IP address of the camera/device. If you are not on the same local network, this should be the external IP address of the device’s network.
[port] – RTSP port number

[channel] – channel number of the stream

[stream] – main or sub stream (use “main” (01) for main stream and “sub” for substream (0)

[authbasic] – basic authentication for the stream (64).

Using VLC Media Player to Access an Amcrest Smart Home Device on RTSP?

Before proceeding, please ensure the device is properly added to the Amcrest Smart Home app, powered on, and the computer you are using is on the same network as the device. For information on how to set up your device on the Amcrest Smart Home app, please refer to the quick start guide provided with your specific device.

Step 1: Download the Amcrest IP config tool. To access the Amcrest IP config tool, please visit: http://amcrest.com/downloads

Step 2: Open the Amcrest IP config tool and locate the IP address for your Amcrest Smart Home device.

Please note, the IP address represented in the above image is for reference purposes only. The IP address for your specific device may be different depending on the network.

Step 3: Lauch the VLC Media Player

Step 4: In the toolbar, click on Media, then click on Open Network Stream to display the open-source window.

Note: The open network stream menu can also be opened by pressing Ctrl-N while the VLC player is opened.

Step 4: Enter the RTSP protocol into the Network Protocol field and fill in the information into the URL.

rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Click Play.

You can now begin streaming your camera live.

How to Register an Amcrest Smart Home Account

How to Register an Amcrest Smart Home Account

Registering an Amcrest Smart Home account is easy using the Amcrest Smart Home app. The Amcrest Smart Home app can be downloaded from the App Store or Google Play Store.

Registering an account allows you to begin adding your Amcrest Smart Home devices into the app. Please note, if you currently have a Zencam Security account already, registration to the Amcrest Smart Home app is not necessary as these accounts will share the same credentials. If you have a Zencam account, simply download the Amcrest Smart Home app and enter your Zencam login information into the Amcrest Smart Home app to access your account.

For more information on how to register a Amcrest Smart Home account, please refer to the information provided below.

Step 1: Download the Amcrest Smart Home app from the App Store or Google Play Store and open the app. On the main screen, tap on Register.

Step 2: Select the region in which you reside and tap Next to continue.

Step 3: Enter a valid email address and tap the “I have read and agreed” check box. The “Send Verification Code” option will appear. This will be the code needed to register your account. Tap Send Verification Code.

Step 4: Check the email address you entered for the verification code. Enter the verification code into the app and tap OK to continue. Please note, the verification code will only be valid up to 15 minutes.

Step 5: Enter a password for your account into the app and confirm the password in the next field. Set a password with a combination of 8 – 32 letters and numbers. The password will be case sensitive. Tap OK to continue.

Your Amcrest Smart Home account has been registered successfully. You will now be able to begin adding devices to your account. For more information on how to add your specific Amcrest Smart Home device, please refer to the Quick Start Guide included with your device.

How to Download a MicroSD card Recording

How to Download a MicroSD Card Recording

Recordings in the Amcrest Smart Home app can be downloaded to your phone through the Amcrest Smart Home cloud or from a microSD card. For more information on how to download recordings from the Amcrest Smart Home cloud, click here.

A microSD card must manually be inserted into the device to retain and download motion events. For more information on how to download a microSD card recording, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 2: Tap on “MicroSD Card”.

Step 3: Tap on the File List icon (  ) located in the Cloud playback interface.

Step 4: Select the recording you wish to download from the file list.

Step 5: Tap the download icon (  ) to download the recording.

The recording will begin to download.

A blue checkmark ( ) will appear next to the download icon once the recording has finished downloading. You can also share your recordings directly to other services on your smartphone via the share icon (  ) located in the middle of the download menu. Please note, the recording must be downloaded to the app first in order to share them.

Exporting the Recording to the Mobile Device

Recordings downloaded from the microSD card will be downloaded to the Downloads List folder. The Downloads List folder can be found in the Account menu.

Step 1: Exit the interface to access the main menu. Click Account.

Step 2: Click on Downloads List.

Step 3: Click on the Folder icon.

Step 4: Tap on the Export icon.

The event will be downloaded to the photo or gallery section on your phone.

How to Format a MicroSD card Using the Amcrest Smart Home App

How to Format a MicroSD card Using the Amcrest Smart Home App

A microSD card can be formatted using the Amcrest Smart Home app. This will clear all data on the microSD card and format the microSD card to FAT32. Formatting the microSD card is performed via the storage status menu in the app.

The storage status menu displays any current cloud or microSD card storage options applicable for your device. This option also allows you view current cloud subscriptions applicable to your device as well as format a microSD card right from your smartphone. For more information on how to format the microSD card, please refer to the information provided below.

Note: A microSD card can be formatted externally as well if needed. For more information on how to format a microSD card externally, click here.

Step 1: tap on the settings icon () on the live view screen. Tap on the Storage Status option located in the settings menu.

Step 2: The microSD card storage capacity will be displayed in this menu. If no microSD card is being read by the device the status will be “Disabled”. To format the microSD card, tap on “Format Storage
Device”.

How to Set a Motion Detection Schedule Using Amcrest Smart Home

How to Set a Motion Detection Schedule Using Amcrest Smart Home

A motion schedule allows you to set the device to begin recording motion detection events at a designated time. This is useful if you would like the device to only start detecting motion during specific times of the day. If you would like the device to record motion 24/7 you can leave the schedule as default. However, for more information on how to set a motion schedule, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and access your device.

Step 2: Tap on the Settings icon (  ).

Step 3: Tap on Motion Detection.

Step 4: Tap on Motion Schedule.

Step 5: Tap on the day of the week you wish to modify. If you are setting a schedule for multiple days of the week this can be done later in the interface.

Step 6: Tap on “Add Schedule”.

Step 7: Tap on “Start Time” and use the scroll option to select a time you want the motion schedule to start. Note: In this example we will be setting the start time to 6am (0600).

Step 8: Tap on “End Time” and use the scroll option to select a time you want the motion schedule to stop. In this example we will be setting the stop time to 5pm (1700). Tap on the back arrow ( Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply. A green check mark will be displayed next to the active days. Tap on the back arrow (  ) to exit.

Step 9: Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply.

A blue check mark will be displayed next to the active days.

Tap on the back arrow (  ) to exit.

Note: Motion schedules cannot overlap.

Step 10: Tap on the “Save” button to save your motion schedule. To add additional motion schedules, you can tap on Add Schedule and repeat the setup process.

Tap on the back arrow (  ) to exit.

How To Turn Off the IR LEDs

How To Turn Off the IR LEDs

Disabling the IR LEDs will result in night vision being disabled on your device. This function can be enabled or disabled using the Amcrest Smart Home app. Please note, certain Amcrest Smart Home devices, such as the Wi-Fi Doorbell camera and battery camera do not support this function. For more information on how to turn off the IR LEDs, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account via the Amcrest Smart Home app.

Step 2: Select your device from the Devices menu.

Step 3: Tap on the Settings (  ) icon.

Step 4: Tap on Video Settings.

Step 5: Tap on the Night (  ) icon to turn the IR LEDs off and disable night vision.

Note: To turn the IR LEDs back on, tap on the Night (  ) icon again to enable night vision.

How To Delete a Device from the Amcrest Smart Home App

How To Delete a Device from the Amcrest Smart Home App

Deleting a device from the Amcrest Smart Home app will remove the device completely from your Amcrest Smart Home account. This is highly recommended if you are performing a factory reset on your device or need to remove the device from your specific account. For more information on how to delete a device from the Amcrest Smart Home app, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and select the device you want to delete from the Devices menu.

Step 2: Tap on the Settings (  ) icon.

Step 3: Scroll down to the bottom of the Settings page and tap on Delete Device.

Step 4: Confirm if you would like to keep or delete your cloud recordings after the device has been deleted. To keep the recordings, tap the “Keep Recordings” check box. Tap Delete to confirm.

The device has now been unbound and deleted from your Amcrest Smart Home account.

Unable to Get an SSID?

Unable to Get an SSID?

If you are having issues obtaining an SSID when adding your device into the Amcrest Smart Home app there may be a miscommunication happening between the app and your mobile device. This appears to be a more common situation among iOS users and we are currently working with Apple to device a solution. There is an easy fix you can use to resolve the issue. For more information on how to resolve this issue, please refer to the information provided below.

If the SSID for your Wi-Fi network is not pulling up in the app when attempting to add your Amcrest Smart Home device, close the app completely then power your mobile device off and back on again allowing it to restart.

Once your mobile device has finished restarting, ensure your mobile device is connected to the proper Wi-Fi network, open the Amcrest Smart Home app and continue to add your device as normal. The SSID for your network should populate allowing you to complete the setup process. For more information on how to properly add your device please refer to the included quick start guide provided with your device.

How To Verify/Update Firmware

How To Verify/Update Firmware

All firmware verification and updates will be available using the Amcrest Smart Home app. For more information on how to verify/update the firmware for your camera, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 3: Once you are logged in, tap on the settings (  ) icon.

Step 4: In the settings menu,  locate the “Firmware Update” tab. If a firmware update is necessary there will be a red indication identifier prompting you that a firmware upgrade is ready. If there is not a red dot, you are operating on the most up to date firmware.

If you need to update the firmware, tap on the “Firmware Update” tab to proceed with the update.

Step 5: In the firmware update menu, you will notice the current version of firmware that is on your camera, and the latest firmware file that will be downloaded to your camera. To proceed with the update, please click on “Update”.

Step 6: You will then be promoted to upgrade the firmware. Tap Cloud Upgrade to begin. If you wish to cancel to process tap Cancel.

Step 7: The firmware file will begin to download from that point. Please wait for the download and upload of the file to complete its processes.

Once the process is complete, there see a prompt letting you know that the firmware has successfully updated, and the current version is now updated on your device.

How To Activate An Amcrest Smart Home Cloud Account

How To Activate An Amcrest Smart Home Cloud Account

Amcrest Smart Home cloud is an optional premium cloud storage option provided exclusively for Amcrest Smart Home products. Amcrest Smart Home products are not compatible with traditional Amcrest Cloud accounts and will require activation specifically through the Amcrest Smart Home app. For more information on how to activate an Amcrest Smart Home Cloud account, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home app and select the device you wish to activate.

Step 2: On the live view screen tap on Cloud Recordings.

Step 3: Tap on Activate Cloud Storage.

Step 4: Select a Cloud Storage plan from the list of cloud plans and tap Buy

Note: Currently, we only offer motion detection storage plans. Continuous recording plans are currently not available for Amcrest Smart Home cloud plans.

Step 5: Enter your billing information into the billing form. All plans will require a credit card to process the request.

After you have purchased your Smart Home cloud account you will be able to store and view your recordings all from the Cloud Recordings menu. Additionally, you can change your plan, update your payment method, as well as cancel a subscription right from the app.

Note: Any plan changes made to your account will only take place at the end of your current billing cycle.

How To Share/Remove a User

How To Share/Remove a User

Device sharing allows you to add specific Amcrest Smart Home users to share the live feed of your added device.  When you add a shared user, the shared user will have access to your camera and features such as live viewing, recording, playback, and two-way audio. If you would like to proceed with the device sharing process please follow the step by step instructions provided in this article.

Note: The maximum users allowed on a shared account is 6 users.

Step 1: Log into your camera via the Amcrest Smart Home app.

Step 2: Once you are logged in, access your device and select the settings (  ) icon in the upper right hand corner.

Step 3: In the settings menu, please click on “Device Sharing”.

Step 4: In the device sharing menu, tap on, “Add a Shared User”.

Step 5: In the Add Shared User menu, enter a registered Amcrest Smart Home account email you would like to share your device with. Once you have entered the email press the Save icon (  ) located in the upper right hand corner.

Step 6: Once you have pressed Save icon, you will be prompted whether or not you would like to add the shared user to your device. If you would like to proceed with the process, please press “OK”, if not, there is also an option to cancel the process.

Removing a Shared User

To remove the shared user from your device, tap on the “Remove” button.

Then tap on the Remove option to remove the shared user from your device.

The shared user can then log into their Amcrest Smart Home account and view the recently shared device by tapping on the device located in their devices menu.

How To View MicroSD Card Recordings

Please ensure you are using a class 10 or above microSD card that does not exceed the storage limitation of your device. The microSD card must be formatted to FAT32. This may have to be done manually as most programs do not format to this allocation automatically. For more information on how to format your microSD card to FAT32, click here

When a microSD card is inserted into the device, all motion based recordings will be stored to it. Additionally, if you have a Amcrest Smart Home Cloud account, recordings will be stored both on the cloud and microSD card. To view recordings from the microSD card, open the Amcrest Smart Home app and access your device.

On the live view screen, tap on the “MicroSD Card” menu located at the bottom right of the screen.

In the MicroSD card menu you will notice a list of recordings. Recordings can be accessed and viewed based on the date the motion occurred and can be found by tapping on the calendar menu in the app.

Select which day you would like to access from the calendar. You will notice a list of events located in the event timeline. To view the event, tap on the play button. You can also use the timeline to adjust and view specific events based on that time.

Note: All motion detection recordings will occur back to back in the interface which allows the device to capture all events without the use of a cool down period.

How To Activate Push Notifications Using Amcrest Smart Home

Push notifications, are events sent to your phone which let you know a motion or other event has been detected by the camera. These actions can range from a motion event being detected by your device by a call coming through from someone using your Amcrest WiFi doorbell.

Note: If you are adding your device in the Amcrest View Pro app, please make sure to enable push notifications using the Amcrest Smart Home app directly, not the view pro app.

Activating Push Notifications

Push notifications should be on by default, however, can be turned enabled or disabled using the Amcrest Smart Home app. These settings are device based and can be disabled or enabled per device associated with your Amcrest Smart Home account. To turn push notifications on or off, log into your Amcrest Smart app and select the device and click on the settings icon.

Scroll down and locate the push notification toggle switch. This option allows you to enable or disable push notifications for your device.

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EasyVMS Advanced Setup Guide, EasyVMS provides preview, playback and recording services for small network video surveillance. This manual may contain technical inaccuracies, and its content will be updated regularly without prior notice; the updated content will be added to the new version of the user manual. We may improve or update the products described in this manual at any time.

Maximum number of connected devices: 256  Real-time preview channels: 64

Maximum number of connected channels: 256  Number of remote playback channels: 4

Maximum number of search devices: 256  Number of remote video query channels: 4 Maximum number of local users: 16  Number of local playback channels: 1 Maximum number of cloud accounts: 1  Number of local video query channels: 1

Operating system: Microsoft Windows 7 and above

CPU: Intel AMD 32-bit or 64-bit Memory: 4G or higher

Note: Due to the different operating systems and hardware of PC platforms, the smoothness and functions of software operation are affected to varying degrees

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Find the EasyVMS installation file in the software directory, double-click the

EasyVMS installation file to install the client software, and a login dialog box will pop up, as shown below.

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Click [Cancel] to cancel the EasyVMS software installation, or click [Next] to enter the interface as shown:

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You can edit the storage location of [Destination  Folder], and click [Install] to enter the interface as shown:

Check [Run EasyVMS], click [Finish] button to enter the EasyVMS login interface. If [Run EasyVMS] is not checked, click [Run] to install EasyVMS only, and EasyVMS will not be run.

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Click  to run EasyVMS software and enter the EasyVMS login interface as shown

below:

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.5. Enter the EasyVMS management interface.

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Select in the upper right corner of the software to modify the user’s password or exit the EasyVMS software operation, as shown below;

Note: The default username of the local login is admin, and the default password is empty.

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Cloud account registration: Select [No account? Click here] on the EasyVMS login interface, enter the cloud account description interface, and download P6SLite to register a cloud account as required.

Manual login with cloud account: After completing cloud account registration, follow the steps below to log in with cloud account:

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.5. Enter the EasyVMS management interface.

Note: The current cloud account supports selecting corresponding addresses by country.

Scan and log in cloud account with P6SLite APP: Use P6SLite APP to scan the QR code, and the prompt will pop up on the mobile phone, as shown in the figure:

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Click the [Cancel login] button to cancel running EasyVMS on the PC. Click the [Login] button to run EasyVMS on the PC.

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Run EasyVMS and enter the EasyVMS login interface. When EasyVMS detects a new version, a prompt will pop up as shown in the figure below:

Click [Cancel] to cancel upgrading to the latest version.

Click [Upgrade], the “Download the Upgrade Package” prompt box will pop up, as shown in the figure below:

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After the latest version is downloaded successfully, a prompt box ” downloaded completed , do you want to restart the software and install the new version immediately?” will pop up as shown in the figure below:

Click [Cancel] to cancel installation of the latest EasyVMS firmware

Click [confirm], and the EasyVMS software will be automatically logged in after the latest firmware is installed.

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Select EasyVMS on the start menu, or start the shortcut on the desktop. After successful login, it will be shown in the figure below.

The main navigation buttons on the top of the interface are live, remote playback, local playback, Albums, Record plan, Face library management, Setting, Users, Logs, and APP. You can click the navigation button to enter the corresponding configuration interface. On the left side of the interface is the navigation, on the right side are the common functions and user help manual, and in the upper right corner are the current account login status, settings (including logout and password change), help, minimize, maximize, and close buttons. First start with device management and add devices.

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Click the device management button to enter the device management page, as shown in the figure below; in the device management page, you can perform manual addition, modification, batch deletion, batch upgrade, APP cloud account management, regional addition, batch addition, batch IP modification

and successfully added devices, right-click remote settings, time sync, clear alarms, display QR codes and other functions.

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Device management is displayed in two areas: added devices and LAN online devices (as shown in the figure below)

LAN online devices are detected device information (the detection protocols are only P6S and ONVIF), which can be filtered by the detection protocol on the right. Support (all, P6S and ONVIF protocol specific filtering)

LAN online devices: device IP, MAC, DID, device channel number, device model, protocol type currently used by the device, device firmware version and status will be displayed during detection. (Note: The status mainly displays the devices that have been modified in batches and the current response status of the device)

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(Note: When checking the ONVIF protocol device to modify the IP in batches, the default display cannot obtain the subnet mask and gateway, and the current protocol version does not support it)

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Batch addition button: add devices to the corresponding area of the added devices, supporting single selection and multiple selection. When multiple devices with different protocols are selected by default, the protocol of devices added by default is the protocol of the first device checked.

When adding in batches, you can switch the protocol type among P6S, P2P and ONVIF.

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When there are multiple areas on the left, clicking batch addition allows selecting the area to the corresponding area on the left.

After adding, the default alias of the device added by P6S or ONVIF protocol is ip, and the default alias of the device added by P2P protocol is the number in the middle of the did number.

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When a device has been added, the corresponding device information can be found in the added devices and the corresponding default area on the left. For the added devices, there is a regional module in the upper right corner to support the division and screening of devices in multiple areas.

Added devices: manual addition, modification, batch deletion, upgrade, batch import configuration and batch export configuration functions.

password and area. When adding P2P protocol devices, enter the device did, device password and area. The device alias is filled by default, and the filling logic is consistent with batch addition. (Note that the signaling port of the ONVIF protocol is different from that of the other two protocols)

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Upgrade function: Support local upgrades and cloud upgrades on the device side

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Check the specific device and click Upgrade, and the corresponding upgrade page will be displayed. (Note: The 16002 error message here indicates that the device firmware version is too old. It needs to be manually updated to the new firmware version in recent years before it can be viewed.)

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Select the added device and right-click the mouse. A prompt box will pop up to display the following functions: device configuration, synchronize time, clear events, and display QR code, as shown in the figure below:

1.Device configuration: Select the device added for the corresponding protocol P6S&P2P, right-click the mouse, select [Device Configuration], and the web interface of the device configuration will pop up, as shown in the figure below:

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Double-click the device alias in the device list on the left or click the play icon to open the preview of all channels of the device in the preview interface on the right, as shown in the figure below:

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Move the mouse over the image to display the title, which is: Device alias-channel name.

Click the cross in the upper right corner of the image to close the current preview image;

Click “Close Preview” in the list that pops up when you right-click the image to close the current preview image

Click the QR code icon in the upper right corner of the image to view the device’s DID number and DID QR code.

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There are the following function buttons on the real-time preview page:

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The  icon is the button to turn on/off all-channel recording. Clicking it will turn on/off all-channel recording;

The icon is the snapshot button. Clicking it will snapshot the image of all channels to the local computer;

The icon is the audio button. Clicking it can adjust the volume of the EasyVMS client;

The   icon is the button to turn on/off all-channel preview. Clicking it will turn on/off all-channel preview images;

The icon is the full-screen switch button. Clicking it can switch to full-screen preview. In full screen mode, you can right-click “Exit Full Screen” or press the ESC key on the keyboard to exit; The icon is the screen split button. Click it to set the number of screen splits. Currently,

single screen, four screens, nine screens, sixteen screens, twenty-five screens, thirty-six screens, forty-nine screens, and sixty-four screens are supported for preview;

The icon is the button to switch to previous screen or next screen. It can be used in single screen, four screens, nine screens, sixteen screens, and twenty-five screens.

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Different devices are divided into a group based on channels and regarded as a whole. After playing the real-time stream of this group for a specified time, it will automatically switch to the next group.

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Select a single image and right-click to bring up the right-click control menu, as shown below:

Click the [Close live] button to close the preview of the current channel; Click the [Audio on] button to enable audio preview of the current channel;

Click the [Start Recorded] button to enable single-channel recording of the current channel and save the recording locally;

Click the [Snapshot] button to enable snapshot of the current channel and save the image locally; Click the [Digital  Zoom] button to electronically zoom in on the channel;

Click the [Full Screen] button to switch the preview to full screen. It is the same as the “Full Screen” function in the toolbar at the bottom of the preview operation page;

Click the [Picture  Ratio] button to set the current preview aspect ratio to the original ratio or fill ratio;

Click the [Definition] button to switch the channel quality to the main stream/sub-stream (valid only for P2P (added by DID number) settings);

Click the [Speak] button to have a two-way intercom with the front-end camera;

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Click the [Remote Playback] button to jump to the remote playback page and automatically search and play the playback of this device channel today;

Click the [PTZ Control] button to expand the PTZ panel and control the PTZ of the current channel device;

Click the [Sync Time] button to synchronize the time of the current channel with the current PC time;

Click the [Device Config] button to open the device configuration page and configure the device.

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Click “PTZ” in the lower left corner to expand the PTZ control interface and operate some PTZ-related configurations. As shown below:

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After clicking to select the device channel, the calendar will display a small blue dot for the date with recordings. After selecting the date, click the “Search” button to find the recording. Click the play icon or double-click the time bar to play the playback video.

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For multi-view devices and NVRs, log in to the cloud account and it’s able to play back up to 4 channels at the same time. Check the channel to be played back, select the date, click Search, and click the time point on the timeline to be played back.

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video at the specified time point. Double-clicking the specified position on the timeline can also play the playback at the specified time point.

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Introduction to playback video control buttons

Stop: Stop playing the video;

Slow: Slow playback of the video, at 1/2x, 1/4x, or 1/8x speed;

Play/Pause: Play video/pause;

Fast: Fast playback of the video, at 2x, 4x, or 8x speed.

Turn on/off sound: Turn on/off the audio of the playback video;

Snapshot: Take a snapshot of the video and save it locally;

Download video: As shown in the figure, you can download a certain playback video file to your local computer.

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Local playback allows searching for video playback saved locally (including manual recording and scheduled recording). The usage is the same as the remote playback page.

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Local album is mainly used for managing local channel snapshot and recorded files (data of scheduled recording cannot be searched).

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the local.

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Enable the recording plan to automatically perform local recording on the channel device.

The scheduled recording mode options are: Custom, Automatic, Disable.

Select “Custom” for the scheduled recording mode, and customize the channel scheduled for recording, storage path, storage strategy and time.

Global configuration: The disk where the recording is saved. If you select C drive, the recording file is saved in C:\RecordPlan

Storage strategy: The measures taken when the available capacity of the selected partition is insufficient. “Loop write” means deleting from the earliest recording, reclaiming 10GB disk space, and continuing to save the latest recording. “Stop recording” means that no more recording will be performed.

Recording time schedule: Customize the recording time, and the blue square indicates that recording is enabled during this period. Click Copy to set the scheduled recording time of the channel in batches.

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Automatic scheduled recording

Select “Automatic” for the scheduled recording mode, all devices (non-P2P protocol) will enable all-day scheduled recording, and the recording files will be saved in non-system disks.

Select “Disable” for the scheduled recording mode, which means that scheduled recording will not be enabled.

Click to enter the system interface, as shown in the figure below

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Click  to enter the face database management interface. Face database management is divided into two modules: face database management and sync management, as shown in the figure below

organizations, modifying organization names, deleting organizations, and clearing organization personnel.

Add a subordinate organization: Click the button to enter the interface of creating a subordinate organization, enter the organization name, and click [Confirm] to create a new organization, as shown in the figure below:

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Create a new peer organization: Select the created subordinate organization, click the button to enter the interface of creating a new organization, click [Confirm] to create a new peer organization, as shown in the figure below:

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Note: The default organizational structure face database does not support the addition of peer

organizations, such as whitelists, blacklists, and guests.

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Clear face database: Click the button to bring up a prompt indicating whether to “Confirm to clear the current face database”, as shown in the figure below

Click [Confirm] to clear all organizations under the current face database, and the personnel information is also deleted.

Click [Cancel] to not clear all face data under the current face

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Search function: Name is empty, fuzzy, and accurate query, as shown in the figure below:

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Click the button to enter the addition interface, select photo, select the personnel photo, fill in the name and other information, click [OK], and view the added personnel in the face database information list, as shown below:

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Note: Personnel cannot be added repeatedly

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Select the personnel to be edited, click to enter the edit interface, edit the photo, name, gender, ID type and ID number, click [confirm], and view the modified new personnel information in the personnel information list, as shown below:

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Select multiple or one personnel to be deleted, click   to pop up a prompt box “Confirm to delete the selected personnel”, as shown below:

Click [Confirm] to delete the selected personnel.

Click [Cancel] to not delete the selected personnel.

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Click the   [Refresh] button to refresh the personnel information list to the latest information.

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Click the    [Clear] button to pop up a prompt “Confirm to clear the current organizational structure face”, as shown below:

Click the [Confirm] button to clear the personnel information in the current structure face database. Click the [Cancel] button to not delete the personnel information in the current architecture face database.

Note: This clear button does not support clearing the default face database organizational structure, such as the whitelist, blacklist, and guests.

Click the button to enter the file import interface, click [Select Folder], and select the folder to be imported, as shown in the figure below:

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Click [Select Folder] to enter the file import interface. After the import is completed, it is shown in the figure below:

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Note: Duplicate personnel cannot be imported repeatedly.

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Click [Cancel] to re-enter the file import interface, as shown in the figure below:

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Click [Import] to import the personnel information successfully, as shown in the figure below:

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Click to enter the export file interface, click [Browse], and select the export path, as shown in the figure below:

Click [confirm], and it will prompt “Face exported successfully”. In the directory selected on the PC,

you can view the exported face database, as shown in the figure below:

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Click to display the face database personnel information in list mode, as shown in the figure below:

11.Grid mode display

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Click  to display the face database personnel information in grid mode, as shown in the figure below:

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Enter the sync management interface, as shown in the figure below:

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Batch delivery of equipment: Select the face database, check the device, and click [Batch delivery], as shown in the figure below:

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The sync status in the list is updated to: Synchronization successful, which means that the delivery is successful.

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You can click the  button to enter the sync log interface and view the specific log information, as shown in the figure below:

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Deliver personnel information separately: Click the  button of the device to be

delivered, enter the personnel management interface, and select the face database to be delivered in the personnel information list, as shown in the figure below:

In the personnel information list column, click Deliver to deliver personnel separately.

Check multiple personnel information and click the [Deliver] button to deliver personnel in batches, as shown in the figure below:

When the prompt “Please confirm whether to deliver control in batches” pops up, click [Confirm] to deliver the device successfully, as shown in the figure below:

Click [Cancel] to not deliver personnel information to the device.

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Select the personnel information, and click Cancel in the list column. The status is updated to: Cancelled successfully. You can delete the selected members from the device individually.

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Select multiple personnel and click the [Cancel] button to delete the selected members from the device in batches, as shown in the figure below.

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Alarm prompt box: When the added device has an event alarm turned on and an object triggers the alarm event information of the corresponding device, the tool side will synchronously display the corresponding event in the corresponding drop-down box. The display picture is as follows

Expand the alarm prompt box to see the event source, event time, event details and snapshot module.

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1.Alarm button: Prompts that there is new alarm event information.

2.Trash can button: Click to clear the currently displayed event information.

3.Speaker button: Sound prompts that there is new event information.

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View button: Click to view the corresponding face recognition picture snap shot by the device.

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Parameter setting is divided into two setting modules: basic settings, advanced settings, import old version data and playback default parameters. By default, basic settings are displayed when you click into the page from the system navigation.

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Basic settings include: auto–start, automatic version update, automatically open video when user logs in, automatic adjustment of video resolution, automatically synchronize device time and save button.

Note: Parameter settings are effective for the entire tool and are displayed regardless of account. The default parameter check status of basic settings is shown in the figure below.

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resolution will be automatically adjusted when the device page is switched to single or quad-screen. It will switch from the resolution of the sub-stream to the resolution of the main stream. (Note: This function is supported by devices added by P6S protocol or ONVIF protocol. Devices added in the cloud account are P2P protocol devices and do not support this function.)

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Advanced settings include: automatically add LAN devices, automatically open video when adding devices, play sound reminders for new events, play videos without video signals, setting items and save button.

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The default parameter check status of basic settings is shown in the figure below.

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The priority of the externally disabled bell here is higher than the default parameter priority. Therefore, when this parameter is checked, but the corresponding bell is in the disabled state of manual operation, the sound prompt of the corresponding event cannot be heard.)

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The corresponding specific parameters are: single file recording duration, patrol interval, snapshot storage path, video storage path, system log storage duration, local port service and save button.

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Note: The imported data is a database of 3.x version. Database of 4.0 or higher version cannot be imported.

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Re-login to the tool, click the corresponding page, and the schematic diagram of the prompt window will be evoked.

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Note: Only the admin password can be modified, and the admin account cannot be deleted (as

shown below). For the added account, the username and password must be filled in, and the password must be secure. The password of the VMS account must consist of 8~16 digits and letters, and must contain numbers and uppercase letters.

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2.Filter:

A.Filter by time: filter by start time and end time.

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Filter by name: The log supports name filtering. When you enter the corresponding description keywords, you can search for the corresponding log operation (as shown in the following figure)

3.Log export function: The searched log data can be exported. Custom path and custom name are supported for the exported files. The default file name is “year_month_day_hour_minute_second.XLSX”. The example is as shown in the following figure

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Click to download the APP, and a prompt pop-up box will be given to display the P6SLite APP download QR codes for IOS and Android.

Intelligent Video Surveillance Setup Guide, Intelligent Video Surveillance (IVS), also known as intelligent video monitoring or intelligent CCTV, represents a significant advancement over traditional surveillance systems.1 It leverages cutting-edge technologies like Artificial Intelligence (AI), machine learning, deep learning, and computer vision to automatically analyze video footage in real-time or from recordings.2

Here’s a breakdown of what makes IVS “intelligent” and how it works:

Key Differences from Traditional Surveillance:

• Proactive vs. Reactive: Traditional systems primarily record footage for later review, acting as a reactive tool for forensics. IVS, however, actively analyzes video in real-time, enabling proactive threat detection and immediate responses.3

• Automation vs. Manual Monitoring: Traditional surveillance heavily relies on human operators to constantly monitor feeds, which can be prone to human error and fatigue.4 IVS automates many of these tasks, reducing the need for constant human supervision.5

• Analysis vs. Recording: IVS goes beyond mere recording.6 It interprets and understands the visual data, identifying patterns, behaviors, and anomalies that might indicate security threats or other events of interest.7

How Intelligent Video Surveillance Works:

1.Data Collection: High-definition cameras, often equipped with advanced features like night vision and wide dynamic range, are strategically placed to capture clear and detailed footage.8 These cameras may also integrate with other sensors (e.g., motion, thermal, audio) for richer data.9

2.Powerful Analytics Engine: At the core of IVS is a powerful analytics engine that uses AI and machine learning algorithms.10 This engine processes the vast amounts of video data collected by cameras and sensors.11

3.Real-time Analysis: The algorithms analyze video feeds in real-time to:12

◦ Detect and Classify Objects: Identify and categorize objects like people, vehicles, animals, or specific items.13

◦ Motion Detection: Differentiate between significant movements (e.g., a human intruder) and irrelevant ones (e.g., swaying trees, animals), reducing false alarms.14

◦ Behavior Analysis: Recognize unusual or suspicious behaviors, such as loitering, running, unauthorized access, or the presence of abandoned/missing objects.15

◦ Facial Recognition: Identify individuals by their facial features, often by comparing them against a database.16

◦ License Plate Recognition: Read and record vehicle license plates.17

◦ People Counting: Count the number of people in a specific area.18

◦ Crowd Management: Monitor crowd density and dynamics to spot potential dangers or congestion.19

4.Anomaly Detection: IVS systems “learn” what constitutes normal behavior and patterns. When an anomaly or something breaks the established pattern, it triggers an alert.20

5.Alerts and Actions: Upon detecting a predefined event or anomaly, the system can automatically:

◦ Send alerts and notifications to security personnel (via email, SMS, etc.).21

◦ Trigger alarms.22

◦ Initiate recording.

◦ Activate other security systems (e.g., access control, lighting).23

◦ Provide real-time situational awareness for a swift response.24

6.Data Management and Insights: IVS systems can store and manage large volumes of video data, extracting valuable metadata for enhanced search capabilities, streamlined video management, and generating insights for better decision-making (e.g., optimizing store layouts in retail, traffic management).25

Key Features and Applications:

• Enhanced Security: Proactive threat detection, intrusion detection, auto-tracking of suspects, and reduced false alarms.26

• Public Safety: Monitoring public spaces, crowd control, traffic management, and incident detection.27

• Retail: Customer behavior analysis, optimizing store layouts, inventory management, and shoplifting detection.28

• Industrial and Critical Infrastructure: Perimeter security, predictive maintenance by monitoring equipment, and compliance monitoring.

• Smart Homes/Businesses: Remote monitoring, alerts for unusual activity, and integration with other smart devices.29

By transforming raw video data into actionable insights, Intelligent Video Surveillance significantly enhances security, safety, and operational efficiency across various sectors.30

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How to Set Intelligent Video Surveillance Function (WEB 5.0)

1.Product Model and Firmware Version

Any model and firmware with IVS supported. (This tutorial is based on WEB 5.0 firmware)

Interface may vary on some models and firmware.

1.Operation Description

2.Login Device.

3.Enable IVS in AI – Smart Plan.

1.Click Add Rule button to add a new rule and select the IVS rule type.

1.Click Draw Rule Icon to set the rule region / line.

Click rule name can modify it. Click the   icon can delete this rule.

Use left click on the image to draw the rule, right click to end the drawing.

Regional rules will auto close into a region when finished drawing.

1.Set parameters of current rule.

Rule Params: You can set the rule effect period, detection direction, sensitivity  and enable special target filter. Different rule type may have different rule params.

Effective Period: You can select Effective object, Human or Motor Vehicle. For example, when you select Human as the alarm target, an alarm will be triggered when the system detects that persons trigger the rule.

Event Linkage: You can select what operation will be done when event triggered.

1.Click Save to apply the rule. Or use Default to clear IVS settings.

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How to set Intelligent Video Surveillance (Web 3.0)

1.Product Model and Firmware Version

Any model and firmware with Intelligent Video Surveillance supported. (This tutorial is based on WEB 3.0 firmware)

Interface may vary on some models and firmware.

1.Operation Description

2.Login Device.

3.Select Setting > Event > Smart Plan > IVS > Save.

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1.Select Setting > Event > Smart Plan > IVS > Save.

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1.Click   to add a new rule.

Double-click the Name to modify rule name, and select the Rule Type you want, also you can click   to delete it.

1.Click Draw Rule to draw a detection line or area in the image, Right-click to finish drawing. And set the Direction of rule detection.

Function 1: Tripwire

And you can click Clear to delete all drawn lines.

Function 2: Tripwire

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And you can click Clear to delete all drawn lines.

1.Enable the Target Filter.

You can select Effective object, Human or Motor Vehicle. For example, when you select Human as the alarm target, an alarm will be triggered when the system detects that persons trigger the rule.

Click Draw Target to draw the minimum gathering area in the scene. The alarm will be triggered when the number of people in the detection area exceeds the minimum area. When the rule of crowd gathering is configured, you do not need to set target filter, but draw the minimum gathering area.

Click Clear to delete all drawn detection lines.

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Click Draw Target at the right side of Pixel Counter, and then press and hold the left mouse button to draw a rectangle, the Pixel Counter then displays its pixel.

1.Enable the event linkage.

1.Click Save. Or use Default to restore all settings.

Construction Instruction Maanual_DH Network Camera_Installation Manual(AI Fisheye)

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Scenario Requirements

Specific requirements:

12.Scenario requirements: This device is suitable for various indoor and outdoor scenarios with demands on waterproof, IR and high resolution, such as hall, warehouse, canteen, exhibition hall, supermarket, subway platform, square, school gate, and high-altitude panorama.

13.Recommended scenarios: The economical fisheye network camera is mainly used in retail scenarios such as small shops and small supermarkets, and the number of people in the arming region shall be less than 35.

Installation Requirements

For ceiling mount mode, see the following installation requirements:

1. There is sufficient light in the scenario to ensure illumination effect.

2. Avoid a complex scenario with frequently changing light, backlight, and direct light exposure.

3.mountMake the camera face the monitoring center region, so that the intelligent detection will be more accurate. See Figure 2-1.

4. The recommended installation height (H) is 3–4 m. Exceeding this range will affect the accuracy

Installation

• Ceiling Mount

The surveillance image of fisheye products is an original circle and is wider. You need to use multiple devices to monitor a scenario, but one fisheye camera can do this. Use this advantage during installation. In view of the advantages, the ceiling mount is preferred for indoor installation. See Figure 2-2, the small shop is equipped with a ceiling mounted fisheye camera

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Generally, the indoor floor is 3-4 m away from the ceiling and this height is proper for the economical fisheye cameras. Install the cameras in the middle of the monitored places, thus making the monitored places in the middle of the fisheye cameras, and obtaining most effective images. The project indoor products can be installed higher (6-8 m).

• Wall Mount

Wall mount is needed based on different customer requirements or scenarios. The height selection is vital to wall mount. The mount height might vary according to main surveillance scenarios. If too high, the ceiling is included in the image. See Figure 3-3, the indoor fisheye camera is mounted too high, leading to less effective images.

Therefore, for indoor wall mount, the camera should not be installed too high. Generally, 2-3 m is preferred.

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Indoor Environment

It is necessary to select proper indoor fisheye products and well install them. The indoor products are not subject to waterproof or explosion proof requirements. Therefore, refer to this for model selection.

• IR Notes

IR devices are less dependent on the environment, so they can perform surveillance efficiently in the dark. In addition, install IR devices against interference from other objects. The fisheye lens enjoys a wide field, so IR reflection will largely affect the image effect. See Figure 2-4, IR reflection occurs when a hand touches the front cover surface during the image shooting test, resulting in abnormal images.

Outdoor Environment

In the outdoor environment, ceiling and wall mount are preferred, not ground mount.

The ceiling mount is generally 6-8 m. For example, the camera installed at the height of 8 m has a wider view than that installed at the height of 6 m. For road panoramic surveillance, see Figure 2-5.

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Unlike indoor, the outdoor wall mount depends more on the mount bracket than the height. The figure below shows the outdoor wall mount scenarios – monitored gateway and roads.

Arming Data

For fisheye products, the closer to the edge, the greater the distortion of the image, thus the intelligent detection rate of the region close to the image edges reduces. To ensure the effect of intelligent detection, pay attention to the following points when enabling the function:

1. There is sufficient light in the detection image without obstacles.

2. The detected person must be fully exposed (such as the shoulder width).

3. It is recommended that the detection region is within 80% of the image center.

4. The lens surface is free of obstruction, dirt, and other factors that affect the image.

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Table2-1 Reference data for EW5541/EB5541 fisheye arming

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Table2-12Reference data for EBW81242 arming

Note: Surveillance radius is the effective detection width corresponding to the central axle of the camera. Do not mistake it for the detection width of the farthest end or nearest end of the camera.

Table 2-2 Arming reference data for EBW81242, EBW81242-AS-S2, and EBW8842-AS