Best Facial Recognition Cameras 2025, As we advance through 2025, security cameras are no longer just passive recorders; they have become intelligent guardians of our homes. The most significant leap in this evolution is the refinement of facial recognition technology. Today’s top cameras can distinguish between family members, friends, delivery personnel, and unknown strangers, dramatically reducing false alarms and providing you with highly specific, actionable alerts. Get notified when friends and family visit from some of the best facial recognition security cameras like Lorex, Wyze, and Nest.

Lorex 4K Outdoor Camera

SecureScore™: 9.2/10

Lorex has a camera for every budget and security requirement. Their top-of-the-line 4K surveillance cameras now come with state-of-the-art facial recognition — as long as you have a local recording device.

View Packages Links to Lorex

Wyze Cam v3

SecureScore™: 8.7/10

The Wyze Cam v3 is one of the cheapest top models we’ve tested. Now, with advanced face recognition and professional monitoring, it’s a true powerhouse.

View on Amazon Links to Amazon

Nest Cam

SecureScore™: 8.5/10

The Nest Cam is our definition of hassle-free smart home security. It’s also one of the first DIY cameras to offer AI-powered facial recognition backed by Google.

View on Amazon Links to Amazon

Editor’s Note: Facial recognition cameras can be on the pricier side, and it’s not always worth the money. We highly recommend vetting a camera based on the overall performance of its home security system. Check out our best home security systems page to learn more.

Once upon a time, a home security system was an alarm and a sensor. A thief tripped the alarm and wham! The alarm went off and he skedaddled. The idea worked, but without affordable hi-res security cameras, we were more or less blind.

All of that changed when DIY home security systems hit the scene. Brands like SimpliSafe, Lorex, and Ring introduced cameras that could pick up a ketchup stain from 25 feet away in the dark. Today, with the right facial recognition software under the hood, the very best home security cameras have gone one step further. Forget ketchup stains; these heavy hitters can tell us when Fred the UPS man is standing at our door.

While face recognition is certainly a huge advance in smart home security, not every camera offers the feature yet or gets it right. Here are our picks for this year’s top home security cameras with face recognition. After you’ve checked out our best-of list, scroll all the way down for the factors to look for when shopping for your next AI-equipped surveillance camera.

How Facial Recognition Works

Many of us are already familiar with facial recognition. We’ve used it to unlock our phones. In the case of our personal devices, the logistics are simple — one user, one photo.

If we scale up a bit to our home security systems, our surveillance cameras might have a database of 15 “friendly faces” they need to learn to recognize. After that — a lot after that — would be an entity like the FBI, which, according to the ACLU, has a facial recognition database of over 640 million of (our) faces.2

No matter the scale, the principle is the same. It works like this.

FYI: Despite what we’ve been seeing in Hollywood sci-fi films for years, 2D, not 3D, is what law enforcement uses for most face recognition. That’s because their databases are filled with 2D photos.

Face Recognition: 4 Things You Should Look for in a Home Security Camera

Face recognition is evolving rapidly, but it isn’t perfect yet. Considering its limitations at present, you should pay special attention to the following four factors and features when shopping for a camera equipped with an AI helper.

Night Vision Quality

The smartest cameras aren’t very good at identifying infrared images. So, if you’re counting on your security camera to keep watch over your property at night, look for a model that has color night vision. Lorex and Google’s Nest Cam (scroll up) both offer this feature. If you can do without facial recognition, Blink cameras and certain Arlo models have color night vision, too.

Streaming Speeds

A powerful ultra HD camera, like the Lorex 4K or the Reolink RLC-810A, won’t help you out much if your internet is slow. Those crisp, high-def faces will turn into a grainy soup on your app. Keep that in mind before you put facial recognition at the top of your home security shopping list.

Two-Way Audio

Ok, so a stranger is standing on your porch. You know because your brand new 4K eufyCam 3 with color night vision told you. Now what? Now you want to get them off your porch! To do that, you need something called two-way audio, which essentially turns your camera, or video doorbell, into a powerful walkie-talkie. This is a pretty common feature, but double check that your next AI-powered surveillance camera has it before you click purchase.

Cloud Storage Plans

Video storage might not be your top concern when shopping for a security camera, but there are situations where it matters. Take the Nest Cam, for instance. Without a paid storage plan, you get three hours of footage, which means that at six in the morning, anything you recorded at midnight will be gone. So, if facial recognition is a priority, choose a storage plan that lets you use it.

Pro Tip: If you’re wary of having your security footage uploaded to the cloud, and potentially being used by law enforcement or worse, choose a camera with local storage options, like Lorex or Eufy.

Final Thoughts

If you’re thinking about facial recognition for your next security camera, you’re thinking in the right direction. Pretty soon many of our neighbors are going to be using cameras with AI to tighten their circles of trust.

But there are concerns. Not everybody wants to have their photo filed away in a mini security database, for instance.3 That’s the ethical dimension. Technically, to run face recognition now, you need a high-res camera, above-average internet speeds, and a cloud storage/monitoring plan. In other words, it isn’t going to be cheap.

That said, you can find reasonably-priced cameras equipped to identify friendly faces, and our top picks are a great starting point.

FAQs

Alternative Article

The Best Facial Recognition Cameras of 2025: Smarter Security for Your Home

As we advance through 2025, security cameras are no longer just passive recorders; they have become intelligent guardians of our homes. The most significant leap in this evolution is the refinement of facial recognition technology. Today’s top cameras can distinguish between family members, friends, delivery personnel, and unknown strangers, dramatically reducing false alarms and providing you with highly specific, actionable alerts.

This guide breaks down the best facial recognition cameras on the market in 2025, helping you choose the right model for your security needs.

Top Picks for the Best Facial Recognition Cameras in 2025

After a thorough analysis of expert reviews, user feedback, and technological advancements, here are the standout facial recognition cameras of the year.

.

In-Depth Look at the Top Contenders

1. Google Nest Cam (2nd Gen): The Smartest Face in the Crowd

Google’s Nest Cam continues to dominate the facial recognition space in 2025. Its Familiar Faces feature, part of the Nest Aware subscription, is arguably the most accurate and user-friendly on the market. It excels at learning who belongs at your home and who doesn’t, sending you specific alerts like “Jane is at the door.” With improved on-device processing, the 2nd Gen model can differentiate between people, animals, and vehicles even without a subscription, though Familiar Faces requires one. The camera’s 1080p HDR video and seamless integration with the Google Home ecosystem make it the top choice for those seeking intelligent, reliable security.

2. Arlo Pro 5S 2K: Power, Flexibility, and Precision

For those who want a premium, wire-free experience, the Arlo Pro 5S 2K is a top-tier option. While its facial recognition requires an Arlo Secure subscription, the system is powerful and allows for a high degree of customization. The camera’s standout features include stunning 2K HDR video, color night vision, and an integrated spotlight that deters intruders. Its dual-band Wi-Fi support ensures a more stable connection, a common pain point for wireless cameras. If you want a flexible, high-performance camera that works well with multiple smart home platforms, the Arlo Pro 5S is an excellent investment.

3. eufyCam S330 (eufy Edge Security System): Subscription-Free Intelligence

Eufy’s commitment to privacy and local storage makes the eufyCam S330 system a compelling choice. Its BionicMind™ AI runs on the included HomeBase 3, meaning your facial recognition data is stored locally, not in the cloud. The system learns and becomes more accurate over time, and crucially, this advanced feature is available without any mandatory monthly fees. With crystal-clear 4K resolution and integrated solar panels on the cameras for “Everlasting Power,” this system is ideal for users who want top-of-the-line features without long-term subscription costs.

4. Ring Video Doorbell Pro 2: The Smartest Welcome

While many Ring products offer person detection, the Video Doorbell Pro 2 takes it to the next level with advanced motion and alert features. Integrated with the Amazon ecosystem, it uses its powerful hardware to provide highly accurate person alerts right out of the box. Its unique 3D Motion Detection and Bird’s Eye View features allow you to pinpoint exactly where and when an event occurred on your property. For those invested in Alexa and seeking the best front-door security with reliable person identification, the Pro 2 is the clear winner.

Key Considerations Before Buying a Facial Recognition Camera

LTSecurity Password Reset All Devices, In 2006, LTS began making waves in the security industry – delivering innovative, value-adding products from cameras and NVRs to intercom and access control devices, and to mobile apps and software. Now, in a new era of intelligent data, LTS is moving ahead again to provide sophisticated data solutions that push the boundaries of business systems and applications. Contact us today to find out how LTS can put intelligent solutions in your hands.

(Pro-VS) – NVR / Camera Password Reset with SN

Important Note

The recorder MUST NOT have a registered email. If it does, you MUST use the registered email method of reset.

This method of password reset requires a computer with the Pro-VS IP Portal software. The Pro-VS IP Portal software must be able to see the NVR and/or the IP Cameras to identify the serial number.

1. Open up the Pro-VS IP Portal software. Locate the NVR or IP Camera that is to be reset in the list and click on the Details button for that device under the Operation column. A window will appear that will allow highlighting and copying of the serial number.

2. Email the serial number of the device and the current date on the device to support@ltsecurityinc.com. Make sure to state in the email that the device being reset is a Pro-VS device. This is a manual process, so there may be a variable length of time before receiving an email back with the appropriate reset code.

3. Access the login window or page and login using the code that was sent back by the LTS Support team as the password.

4. A new window will appear for you to change the password. Type in the same code from the LTS Support team in the security code section. Afterwards, type in a new password in the password and confirm sections.

The password to the device is now reset.

(Pro-VS) – NVR Password Reset with Registered Email

Important Note

This method requires that an email be set for the administrator account of the recorder. If no email has been set, you must skip over to the next section for Password Reset with Serial Number.

This method also requires using the ProVS Phone Application to facilitate the password reset.

1. On either the local interface or the browser, click on the Forgot Password button at the login window/screen.

2.  The window will change to the password reset window. There should be a QR code and a field to type in a code.

3. Now open the ProVS phone application. Tap on the hamburger menu icon in the top left. Tap on “Local Config”, and then tap on “Forgot Device Password”.

4. Scan the QR code. After the scan, it will notify you that an email will be sent out to the registered email address with the security code.

5. Wait for the email with the security code.

6. Go back to the local interface or browser that had the QR code and security code field. Fill in the Security Code into the field and click Ok/Next.

. . . .

7. There will now be a prompt to create a new password with for the NVR and to confirm as well. On the browser interface, it will also ask for the security code again. Fill in everything and click okay, the password for the recorder is now reset.

Platinum

FollowFollow Section

Password Reset from the LTS Patinum NVR/DVR

(Platinum) – Password Rules (new rules)

Summary
To ensure the highest level of protection, LTS has launched a new login procedure
that requires users to create a new password for the admin account upon the first login to
all devices. The password must contain 8 to 16 characters, combining numbers,
lowercase letters, uppercase letters, and special characters.
At least two types of the above-mentioned characters are required to activate the device.
The password can not contains the User ID inside.  (ie. “admin” in the password is forbidden)

The system will check the password strength; “Risky” passwords will not be accepted.

* There is no more default password for all newer model DVR/NVR/IP Camera.

If you are looking for the DVR/NVR password reset, click Here.

If you are looking for the IP Camera password reset, click Here.

(Platinum) – use Windows PC to Reset Password

Our Support Hours:(NJ)(CA)    Monday to Friday, 8:30 AM – 9:00 PM (EST)
You may e-mail LTS Technical Support at (based on your region)

East          Support.NewJersey@LTSecurityinc.com

Central     Support.Houston@ltsecurityinc.com

West         Support.LosAngeles@LTSecurityinc.com
.

This KB applies to the Platinum DVR/NVR/IPC series.

.

Requirements

1. Windows 10 Laptop / PC.

2. Local Network environment.  The recorder or camera is on the same network as your computer.

3. You have administrative rights on your personal computer.

4. You are authorized to access the recorder
.

One Picture Flowing Diagram:

Resetting the Password

Step 1. Open the IP Portal first.   Select the device that needs to have its password reset.
Step 2. Select “Forgot Password.” on the bottom right corner.

Step 3. A new menu will now present itself. This is the password reset menu.
Click Export.   Remember: Export/Import Key must finish within a day.

Step 4. Select Export and then designate the location the file will be saved to.

Email to:

East          Support.NewJersey@LTSecurityinc.com

Central     Support.Houston@ltsecurityinc.com

West         Support.LosAngeles@LTSecurityinc.com

Step 5. Once you have the file. E-mail the XML file to LTS.

Step 6. LTS Tech Support will reply email with the unlock file.
You will need to download the attached file onto your personal computer.

REMEMBER:  Export/Import unlock file must process in a day.

.

Step 7. Select “Import File” under Step 2. Select the browse icon next to find the file you received from LTS Tech Support.

Note: “admin” keyword in the password is forbidden.

LTSecurity Password Reset All Devices

Step 8. Create a new password for your device. Once complete, select “Confirm” to change it. You have successfully reset the password.

To learn more about all of the functions in the Platinum IP Portal, refer to the IP Portal reference sheets for more information.

More Reference:  IP Portal
.

If you haven’t installed the Platinum IP Portal program, click here to learn more.
If you are instead having issues with resetting your password, learn more here.
Before proceeding with the rest of this guide, please ensure that you have met the requirements below.

If you are using MAC, you can use SADP software from our download site to do the same thing.

Hardware Reset IP Camera to Factory Defaults

Reset password from the local console monitor.

There are two ways to reset the login password for the DVR/NVR.

1. Directly Reset it from the local console (DVR/NVR).

Here is how to locate the Reset Password window from the Local DVR/NVR.

If you want us to email you the daily key, please always include the photo, SN and information with the email. This allows us to verify ownership for security and privacy reasons.

We have two DVR/NVR Local Console Interface;    UI3.0 and UI4.0.
————————————————————————-
Local Recorder – Earlier Model User Interface.   (3.0)
The Main Menu button is located on the Screen Bottom Left.  (Click picture to shows detail)

Go to the (3.0 Local Password Restore KB)

————————————————————————-
Local Recorder – Newer Model User Interface (4.0)
The Main Menu is the blue banner on the Top of your screen. (Click picture to shows detail)

Go to the (4.0 Local Password Restore KB)

How can I get the Secure Code?

What are Secured Codes?
A secured code is required when resetting the password on LTS Platinum Recorders (UI3.0). The secure code will changes based on the System Date.  You need to open the Password Reset window from the Local Console to enter it.
.

If you want us to email you the key, please always include the photo, SN and information with the email. This allows us to verify ownership for security and privacy reasons.

How to get the Secure Code?

To receive a secured code, you may do one of the following;

1. E-mail Support.NewJersey@LTSecurityinc.com and request a secured code.

2. Call our support center at 1-831-250-1292.

3. Contact your LTS sales representative.

How to local the Reset Password window?
To learn more on how to use the secured codes, click here.

What Are Old, New, and WH Codes?

The secured code is not a combination of all three codes. You will only use one of the three for your recorder depending on the model and type.

What happen if I don’t have the local monitor?
A secured code is not required if you are resetting the password through our program, the Platinum IP Portal. If you would like to learn more about using the IP Portal program, click here.

UI 4.0 – Reset Login Password with Security Code

How to reset login password with Security Code

1. on login screen, click forget my password

2. select verified by Security Code

3. check the system date and look for the security code from LTS tech support (How can I get the Secure Code for Platinum NVR/DVR? – LTSecurityinc.com (zendesk.com)) then input the security code

4. input new password

5. confirm if want to duplicate password to channel default password

Reset Login Password with reserved email

How to reset login password with reserved email?

Note: email has to be setup in admin user management page on local monitor

1. on local login page, select forgot password

2. select verified by reserved email

3. scan QR code from LTS Connect app

4. check reserved email for the verification code and input the code

5. input new password

Reset Login Password with PT cloud

How to reset login password with PT cloud

1. on login screen, click forget my password

2. select verified by PT Cloud

3. use LTS Connect app, select add device, scan QR code on local screen

4. verification code will be generated on LTS Connect app

5. input verification code from LTS Connect app on local screen then ok

6. input new password

Reset Login Password

Locate the Password reset window first.
.

If you forgot the password and you want to reset it, the fast easy way is using the local DVR/NVR access.
Please make sure you are looking at the correct interface (UI 3.0).
How to identify the UI 3.0, 4.0 click Here.

1. Your Main Menu button is located from the bottom right of the screen.  Click it.  If you see something like the picture looks like (ie: Playback Export, Manual HDD, etc..)   Please Log Out first.

Go MENU > Shutdown > LogOut

2. Once you Logout the menu, click the MENU again.  You should see the Login Screen.
The Login Pattern window (below picture Left) or the Login Window. (Pic Right)

3. If the Login Pattern window is pop up, please don’t log in.  Instead, click the Switch User at the bottom.  If you already see the Login Window, please go to step 4.

4. (Important)  When you see the Login window,  move the mouse cursor to the bottom left corner.  Double click (Left Click) on the edge corner.  It should pop the Restore default password window.  If the window is not pop up, cancel the window and repeat the step 3-4 until the restore window shows.

This is the “Restore default password” window looks like.

How to get the Secure Code?

You can contact/email the LTS Call Center.

Once you get the code, Take note of the system date.

You must use the secured code that corresponds with that system date.

For example, the format of the date; the translation is:   Year  Month  Day   2018 09 26

Type the secured code that corresponds with the system date on your recorder as indicated in the picture below. Note: Try New code first, if doesn’t work, try others.

Then, it should popup either Create New Password or restore to the default password (12345) for before the year 2015 model.

The create New Password window

The password must contain 8 to 16 characters, combining numbers, lowercase letters, uppercase letters, and special characters.
At least two types of the above-mentioned characters are required to activate the device.
The new password can not contain “admin” keyword)

The system will check the password strength;  Minimal 1 bar at least.

Reset Login Password

The 4.0 interface MENU blue banner is locate on the top of the screen.

Click the icon to Power Off > Log Out, then Log On again.

(If you have the Draw Pattern window popup, go to the pattern bottom.
Select Switch To the User Window.)

Click Forgot Password.

Choose Verify by Secret Question to Answer that you defined it before.

Or, select GUID (aka USB key file) / Verify by Reserved Email (if available).
If you forgot or haven’t any there, then you must use PC (IP portal) to reset the password.

Summary
To ensure the highest level of protection, LTS has launched a new login procedure
that requires users to create a new password for the admin account upon the first login to
all devices. The password must contain 8 to 16 characters, combining numbers,
lowercase letters, uppercase letters, and special characters.
At least two types of the above-mentioned characters are required to activate the device.

The system will check the password strength; “Risky” passwords will not be accepted.

For the latest DVR/NVR/IPC firmware.
The password can not contains the User Name inside.

How to Unbind the PTCloud number?

Hello, there is a hold on all PT Cloud Unbinding Requests.

1 – If your DVR/NVR is running 4.0+ Firmware, and you have a mouse and a monitor connected directly to the DVR/NVR, go to the DVR/NVR, and go to the PT Cloud Settings (On some Units it is called Platform Access instead of PT Cloud) if there is an “Unbind” Button, click that button, and it should be able to unbind the device from the account.

if there is no “Unbind” Button, then try this other way

2 – Using a Mobile Phone or Tablet, first connect the Mobile Phone or Tablet to the same local network as the DVR/NVR, then using the LTS Connect Mobile APP, Scan the QR Code like you would normally to add a device, the APP will of course tell you that the device is already bound to an account, but there will be an “Unbind Device” Button on the APP towards the bottom of the page. Select that button, and give the APP some time to process the command.

Note – Not all DVR/NVR with 4.0+ firmware will have the “Unbind” Buttons on the Local Monitor PT Cloud / Platform Access Settings

Note – When using the “Unbind Device” Button in the LTS Connect Mobile APP, the Mobile Phone / Tablet MUST be on the same local network as the DVR/NVR

Note – DVR/NVR with 3.0- firmware will NOT have the “Unbind” Buttons on the Local Monitor PT Cloud / Platform Access Settings.

(Sapphire) – Camera Password Reset with xml file

How to Reset Password thru the Config Tool software?

Please note: Not every Sapphire unit has xml reset option.

Required equipment’s:

1. PC
2. Internet

Install and run the Config Tool to reset the password

OK to reset with xml

Send XML to your sales or tech support and  your sales or tech will send back to result.xml

Import result.xml

and reset password

(Sapphire) – Hardware Reset IP Camera to Factory Defaults

(Sapphire) – Use Mobile app scan QR code to reset

How to Reset Password thru the Config Tool software?

Require equipment:

1. PC
2. Smart Phone
3. Internet

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

You need to install and run the Config Tool to reset the password

1.You should see the QR code from this page.  Use the LTS Protect to Scan it.

 Scan QR thru the   Mobile app – LTS Protect

Use LTS Protect App.   (make sure SmartPhone and Device both are connected to the Internet)
Go to Home > Setting > Password Security > Reset Device Password  (see bottom of the page)

2.After you receive the Recovery email, enter the Security Code

3.Put the New password

4.OK

That should do it.

(Sapphire) – NVR PW Reset – Only support Local Reset

How to reset the password for the Sapphire DVR/NVR?

Require equipment:

1. DVR/NVR with Local Monitor
2. Smart Phone
3. Internet

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

Click Main Menu

  Don’t user PattSaern to log in, switch to the User.

1.You should see the QR code from this page.  Use the LTS Protect to Scan it.

 Scan QR thru the   Mobile app – LTS Protect

Use LTS Protect App.   (make sure SmartPhone and Device both are connected to the Internet)
Go to Home > Setting > Password Security > Reset Device Password

click Picture to enlarge it

2.After you receive the Recovery email, enter the Security Code

3.Put the New password you want to create.

4.OK

That should do it.

How to install the Roku Smart Home, The Roku® Smart Home mobile app is a free application for iOS® and Android™ that turns your mobile device into the ultimate smart home manager for all your Roku Smart Home devices including indoor and outdoor home security cameras, video doorbells, smart bulbs, smart light strips, smart plugs, and home monitoring accessories. Easily set up your smart home devices, customize your settings, and more.

If you want to control a Roku streaming player, Roku Streaming Stick®, Roku audio device, or a Roku TV™ with your phone or tablet, learn how to install the Roku mobile app.

What mobile devices work with the smart home app?

The Roku Smart Home app for iOS is compatible with Apple devices running iOS version 14.0 or higher. Visit the App Store® on your Apple device (iPhone, iPad, iPod Touch) or visit the online App Store to download the Roku Smart Home mobile app for iOS.

The Roku Smart Home app for Android is compatible with Android devices running Android version 7.0 or higher. Visit the Google Play™ store on your Android device or visit the online Google Play store to download the Roku Smart Home mobile app for Android.

What can I do with the smart home app?

After each Roku Smart Home device is set up and added to the Roku Smart Home app, you can access it from the Home screen and:

If the app is unable to find your smart camera, doorbell, bulb, plug, light strip, home monitoring accessory get help connecting a Roku Smart Home device.

How to fix Roku Smart Home device offline issues

Your Roku® Smart Home devices are set up, controlled, and configured through the Roku Smart Home mobile app. If the app cannot communicate with a device for some reason, you may be unable to access certain features that can be managed or controlled using the app, e.g., adjust settings on your smart bulb, view a live video stream on your camera, change home monitoring modes, and control your outdoor plug.

You may see a cloud icon with a line through it  or an error message, “Device is offline (error code 90)”.

This article provides instructions for refreshing your device, checking if your device is powered on, fixing connectivity issues, and advanced troubleshooting steps.

How to refresh the connection to your smart home device

If you get an “offline” error when trying to view your smart home camera or doorbell live stream, tap the Refresh  icon.

Restart the app

Restart the smart home app on your mobile device using the following instructions.

How to check if your smart home device is powered on

If you discover one of your smart home devices is offline, first make sure it is powered on. Some smart home devices have a status light to help determine if your device is on. Learn how to find the status light on your device and what the status light means.

If the status light is ON, continue to the next section and use the suggested steps to get your device back online. If the status light is OFF, try troubleshooting power issues with either your cameras and doorbells, or bulbs and light strips.

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to physically restart your smart home device.

Restart your smart camera

Find the instructions applicable to your specific Roku smart home camera from the list below:

Roku Indoor/Outdoor Wired Camera SE.

Roku Outdoor Camera SE

Roku Floodlight Camera SE

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

Wireless doorbell installation:

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

How to fix connectivity issues

Connectivity issues can be caused by internet outages, weak signals, and out of date software.

Troubleshoot your internet connection

If your smart home device uses a wired Ethernet connection, verify the Ethernet cable is firmly connected.

If your smart home device connects to your wireless network, check the Wi-Fi connection using the suggestions below.

• Check your internet connection. Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails, check with your internet service provider (ISP) to inquire about an outage, or contact them directly. If they are not aware of an outage, try restarting and then resetting your Wi-Fi router* and modem.

• Test your Wi-Fi range. Use the following steps to check your smart home device’s signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.

◦

1.Tap Home  from the navigation bar

2.Select your device

3.Tap Settings  in the corner

4.Select Device info

5.Check the three bars  to see signal quality

• Update Wi-Fi settings. If you recently moved, upgraded any network equipment, or changed the network name and/or password, you likely need to update the Wi-Fi settings for your smart home device.

Check the app for updates

Make sure the app is running the latest version by visiting your app store.

Advanced troubleshooting steps

If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.

Set up your device again

You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1.Open the Home  screen

2.Tap the plus sign  from the navigation bar

3.Select Add device

4.Select your device category and then select a device

5.Follow the on-screen instructions

If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.

Reset your device

If setting up your smart home device again did not resolve the issue, you can factory reset it and then set it up again. This should be a last resort for troubleshooting purposes since it removes all preferences and settings. For help, learn how to reset your smart home device.

If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.

1.Open the Home screen

2.Select your device

3.Tap Settings 

4.Scroll to the bottom of the page and tap Delete device

After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.

*A note on terminology:

To access your network and ultimately the internet, you will typically connect to a device called a router but it may also be referred to as a wireless router, wireless access point, home gateway or cable modem. In some cases, your internet service provider (ISP) may have provided you with a single integrated device that includes a cable modem and a router, or you may have purchased a stand-alone router from a company such as Linksys, NETGEAR, ASUS, Belkin or D-Link.

In this article, the term router is used as a generic term to refer to the network device that your Roku device must connect to access the internet. For more information refer to the documentation provided by your ISP or router manufacturer.

Why is my Roku Smart Home device not connecting to the app during setup?

You will need to connect your Roku® Smart Home device to the internet during the initial set up process. All smart home devices support a 2.4 GHz Wi-Fi® connection and some devices, such as the Roku Home Monitoring System SE, also support a wired Ethernet connection. The Roku Smart Home mobile app shares settings from your phone or tablet over a secure wireless connection. To help make the initial connection, some Roku Smart Home devices need to scan a QR code generated by the mobile app while others use Bluetooth®.

You may see an error like “Connection failed”, “Hub not found”, “No lights found”, or “No plugs found” in the mobile app.

This article describes provides instructions for fixing connection issues.

How to fix the connection

Before you look at the suggestions below, check that your smart home camera, home monitoring hub, doorbell, bulb, plug, or light strip is powered on and if the device has a status light, check that it is working as described in the smart home app. If the status light does not match the description in the app, the smart home device cannot be connected.

Additional troubleshooting steps

If the troubleshooting tips above did not help and the smart home app is still unable to find your smart home device, try the following suggestions.

Restart the smart home app

Restart the app by doing one of the following:

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to restart your smart home device in the Roku Smart Home mobile app. If your device does not have a restart option in the app, alternate instructions are also provided.

Restart your smart camera

Use the following steps to restart your smart home camera in the app.

1.Tap Home  from the navigation bar

2.Select your device

3.Tap Settings  in the corner

4.Scroll down and tap Restart or Restart Camera

If you are restarting a Roku Outdoor Camera SE, use the following steps instead:

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

Wireless doorbell installation:

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

*A note on terminology:

To access your network and ultimately the internet, you will typically connect to a device called a router but it may also be referred to as a wireless router, wireless access point, home gateway or cable modem. In some cases, your internet service provider (ISP) may have provided you with a single integrated device that includes a cable modem and a router, or you may have purchased a stand-alone router from a company such as Linksys, NETGEAR, ASUS, Belkin or D-Link. In this article, the term router is used as a generic term to refer to the network device that your Roku device must connect to access the internet. For more information refer to the documentation provided by your ISP or router manufacturer.

Why can I not change device settings in the Roku Smart Home app?

All of the settings on your Roku® Smart Home device are controlled in the Roku Smart Home mobile app. Issues updating your settings can be caused by problems with your smart home device or your mobile device. This article will help guide you through troubleshooting both devices.

How to change smart home settings

Many features of the Roku Smart Home devices, such as rules, event recordings, and detection settings, are managed in the Settings menu. Additional articles about different settings can be found under the Roku Smart Home category.

You can make changes to your device Settings in the app with the following steps:

1.Tap Home  from the navigation bar

2.Select your device

3.Tap Settings  in the corner

4.Make your changes

5.Tap the Back arrow to return to the device

After making changes, tap Settings  again and check to verify your settings were saved.

How to troubleshoot your smart home device

Use the following steps to check that your smart home device is powered on, connected to the internet, and up to date.

Check that your device is powered on

If you cannot control your smart home device in the smart home app, check if the device is powered on. All smart home devices, except the Roku Smart Bulb SE (Color) and Roku Smart Bulb SE (White), have a status light. If the status light is off, your device is powered off.

If the device is OFF, refer to the other articles on troubleshooting power issues with cameras and doorbells, or bulbs and light strips. If the device is ON, continue for instructions on troubleshooting an offline device.

Check that your device is online

Roku Smart Home devices are set up, controlled, and configured through the Roku Smart Home app. If the app cannot communicate with a device for some reason, you may not be able to adjust settings on your smart bulb, view a live video stream on your camera, or control your outdoor plug.

If your smart home device is offline or you receive error message “Device is offline (error code 90)”, refer to the other article for troubleshooting connection issues.

Check your device for software updates

You can use the smart home app to manually check for a software update on a specific smart home camera, video doorbell, plug, bulb, or light strip, or you can check all your smart home devices at once. Learn how to update your device software.

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to restart your smart home device in the Roku Smart Home mobile app. If your device does not have a restart option in the app, alternate instructions are also provided.

Restart your smart camera

Use the following steps to restart your smart home camera in the app.

1.Tap Home  from the navigation bar

2.Select your device

3.Tap Settings  in the corner

4.Scroll down and tap Restart or Restart Camera

If you are restarting a Roku Outdoor Camera SE, use the following steps instead:

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

Wireless doorbell installation:

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

How to troubleshoot your mobile device

After ruling out issues with your smart home device, it is time to troubleshoot the mobile device you are using to change settings. A low quality internet connection, low power mode, or out of date app on your mobile device can all contribute to issues saving settings.

Check your mobile device connection

Your mobile device does not need to be on the same Wi-Fi® network as your smart home device to change settings, but both devices need to be connected to the internet and able to reach the Roku cloud. Connect your mobile device to another Wi-Fi network, if available, or turn off your Wi-Fi connection and use mobile data, if you have service, and try to change settings.

Check your mobile device power mode

If your mobile device is in battery saver, low power, or power saving mode this might restrict your wireless settings and cause issues pushing updates to your smart home device.

Refer to the Apple or Google support websites for assistance checking the power mode on your mobile device.

Check the smart home app for updates

Make sure the app is running the latest version by visiting the appropriate app store.

Use another mobile device

If you have another smartphone or tablet available, try using the Roku smart home app on that device to change your settings.

Advanced troubleshooting steps

If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.

Set up your device again

You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1.Open the Home  screen

2.Tap the plus sign  from the navigation bar

3.Select Add device

4.Select your device category and then select a device

5.Follow the on-screen instructions

If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.

Reset your device

If setting up your smart home device again did not resolve the issue, you can factory reset it and then set it up again. This should be a last resort for troubleshooting purposes since it removes all preferences and settings. For help, learn how to reset your smart home device.

If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.

1.Open the Home screen

2.Select your device

3.Tap Settings 

4.Scroll to the bottom of the page and tap Delete device

After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.

How to fix error “The app isn’t compatible with your device” in the Roku Smart Home mobile app

If you receive error “The app isn’t compatible with your device” in the Roku Smart Home mobile app, the app may not work because your phone or tablet is jailbroken, rooted, or running uncertified software.

This article provides troubleshooting instructions for Roku Smart Home app compatibility issues on Google Android™ and Apple iOS® phones and tablets.

How to fix Roku Smart Home app compatibility issues

Review the troubleshooting tips below to fix app compatibility issues on your Android or iOS device.

App compatibility issues on Android

If your Android phone or tablet is rooted, running uncertified software, or not Play Protect certified then it may not be compatible with the Roku Smart Home mobile app. Refer to the Google Play Help article for instructions on how to check your Play Protect certification status.

If your device is not Play Protect certified or you are using an older device that does not have the option to check certification status, get further help from Google Android support or the Android Help Community.

App compatibility issues on iOS

The Roku Smart Home mobile app requires iOS 14.0 or newer. If your iOS phone or tablet is running an older version or jailbroken, it may not be compatible with Roku Smart Home mobile app. Contact Apple support for further advice and guidance.

How to unlink a Roku Smart Home device from your Roku account

Unlinking a Roku® Smart Home device in the Roku Smart Home mobile app is the preferred way to remove a smart home device from your Roku account. After unlinking your smart home device, you can also perform a factory reset to restore the device to factory default settings and ensure all data is erased. Unlinking your smart home device without performing a factory reset may leave Wi-Fi® data on the device until it is linked to a new account. If a factory reset was already performed, you can still follow the steps in this article to remove the smart home device from your account.

For help with Roku streaming devices, learn how to remove a streaming device from your Roku account.

Unlink your smart home device

You can unlink your smart home device in the Roku Smart Home mobile app from either the Home screen or your device’s Settings screen. Once your smart home device is unlinked from your Roku account, you can perform a factory reset.

Unlink on the Home screen

Use the following instructions to unlink your smart home device from the Home screen.

1.On the Home screen, tap the Pencil 

2.Select Edit Devices

3.Tap Minus  next to the device you want to remove

4.Tap Delete to confirm your selection

Unlink on the Settings screen

Use the following instructions to unlink your smart home device from the device’s Settings screen.

1.On the Home screen, select your smart home device

2.Tap Settings 

3.Scroll down and tap Delete device

4.Tap Delete or Yes to confirm your selection

How to manage, enable, or disable Roku Smart Home notifications

Your Roku® Smart Home camera or doorbell automatically notifies you through the Roku Smart Home app when sound or motion is detected. When you set up your Roku Smart Home camera or video doorbell for the first time, Roku gives you a 14-day free trial of a Roku Smart Home Subscription. During your trial, take advantage of smart detection and see how it intelligently differentiates between people, packages, pets, and cars when motion is detected. Customers who select to only be notified when a person is detected see about a 70% decrease in notifications.

If your home is crowded for a family gathering or there is loud construction on your street, you may receive more notifications than you would like. This article explains what to do to reduce unwanted notifications.

Choose the right location

Proper placement of your device reduces how many notifications you receive.

Adjust detection settings

If you are getting too many unwanted notifications, follow the tips below to reduce your number of notifications.

Adjust detection settings

Lower the motion and sound detection sensitivity of your device to reduce notifications.

1.Open your device from the Home screen and tap Settings  in the top-right corner

2.Select Detection settings

3.Lower your Motion Detection Sensitivity and Sound Detection Sensitivity by moving the slider to the left

Set detection zone

A detection zone allows you to create a specific area where you want your device to detect motion. Any motion events outside of this area are ignored.

1.Open your device from the Home screen and tap Settings  in the top-right corner

2.Select Detection settings

3.Tap Detection zone

4.Touch and drag your finger on the grid space to create a detection zone

Adjust notification settings

Turn off motion or sound notifications

Choose to not be notified if motion or sound is detected. If you live in a noisy area, you may want to only receive notifications if motion is detected. Your Roku Outdoor Camera SE and Roku Video Doorbell SE only offers notifications when sound is detected.

1.Open your device from the Home screen and tap Settings  in the top-right corner

2.Select Notifications

3.Toggle Motion events or Sound events to the left to turn off motion or sound notifications

Turn off all notifications

To turn off all notifications for your camera or doorbell, follow the steps below.

1.Open your device from the Home screen and tap Settings  in the top-right corner

2.Select Notifications

3.Toggle Send notifications to the left to turn off all notifications

Adjust settings on your TV

Learn how to manage notification settings in the Roku Cameras App if you want to change the smart home notifications you receive on your TV.

Purchase a smart home subscription

As a part of a Roku Smart Home Subscription, you get smart detection, which specifically notifies you if people, packages, pets, and cars are detected moving. Smart detection lets you reduce your notifications giving you a better idea of what is happening in and around your home when motion is detected. Without a subscription, you get notifications for any motion or sound event, but with smart detection, you can pick and choose exactly what motion events to be notified about. Only get notified when you want to keep an eye on your pet or when you want to see if a package arrived.

How to enable two-factor verification on the Roku Smart Home app

Two-step verification is a feature available in the Roku® Smart Home app that adds an extra layer of security to protect your account and smart home devices from unauthorized access. You will be prompted to provide a one-time use verification code each time you sign in to the smart home app. You can receive the code through SMS text.

What is two-step verification?

Two-step verification, also known as two-factor authentication (2FA) or multi-factor authentication (MFA), is a method of securing your account with a one-time use verification code. If two-step verification is enabled on your account, you must complete the verification each time you sign in to the smart home app. The code is sent to your verified phone number and is only valid for ten minutes. You can only have one verification phone number on your account and it must be a U.S. number.

How to enable two-step verification

You will be prompted to enable two-step verification when you create an account in the Roku Smart Home app or the first time you sign in with an existing Roku account that does not have it enabled.

How to change two-step verification settings

If you want to use a different phone number, you must turn off two-step verification and then re-enable it using the new number.

Use the following steps to turn off two-step verification while signed in to the app.

You will then be prompted by the app to add a new phone number for two-step verification.

How to recover an account

For security purposes, Roku is unable to make modifications to your two-step verification settings. If you lose access to your verification phone number, you can use your email address for two-step verification. If you do not know your password, you can perform a password reset.

Perform the following steps to recover your account.

Once you are signed in to your smart home account, follow the steps in the “How to change two-step verification settings” section.

If you do not have access to your verification phone number and email address, you will need to factory reset your devices and create a new account.

Troubleshooting two-step verification

If you are experiencing issues completing the two-step verification prompt, try the following troubleshooting steps.

2N IP intercoms Setup Guide, We invented the world’s first IP intercom. Since then, we’ve kept innovating. Whether you’re looking for a customisable touchscreen display or a durable high-security unit, a modular intercom for a large office project, or a smaller device for family homes – we have what you need.

2N IP Intercoms – Factory reset

If needed, you can return the device to the factory settings. In case you can access the web interface (know the login password), you can backup the configuration and use the software reset with possibility to keep the network settings. Otherwise there is available the hardware reset.

The factory reset erases the licence key (if entered) as well, we recommend you to store it for entering it back after the procedure.
In case of on-line installation, the device can get the license back from our license server by itself.

Prerequisituis

Software reset

Hardware reset

Please click on the part (model) you are interested in and it will be displayed for you.

2N IP Audio/Video Kit

.

.

2N IP intercoms – Firmware upgrade

We always recommend to have the latest firmware in your devices. This article will guide you through the upgrade procedure even if there is a very old version at this moment.

Prerequisities

Feature properties

If your firmware version is lower than 2.31.1

Then use the offline upgrade method guided later; when you are on 2.31.1, you can use the online upgrade method as well.

Please note that some intercoms were launched later and thus some older firmware versions may not exist for them. Simply continue with the next higher version than it currently has.

Configuration backup

Offline upgrade method

Online upgrade method

Downgrade firmware

2N IP Intercoms – How to add user access credentials

This FAQ describes how to add access credentials to 2N IP intercoms and Access Units. These scenarios can be used on following devices:

RFID card access

To add a new RFID card to the unit, you need to first find the ID of the card. Please put the card on the reader and then see the unit’s log in Status -> Events. You will see the event “CardEntered”, you need to see the “uid” parameter. Scroll to the right and copy it:

Now please go to Directory -> Users. You can either create a new user (1) or edit an existing one (2):

In User details, go to User Cards and paste the card ID here:

Now the RFID card access has been created.

Saving a new RFID card’s ID can be also done with 2N USB RFID reader. A driver is needed for this device, more info is here. When the driver is installed, you can start scanning from the reader by clicking the button next to the field for Card ID.

Fingerprint access

To setup a fingerprint access, go to Directory -> Users -> select User -> User Fingerprints -> click on one of the highlighted buttons. Left one is for assignment via 2N External Fingerprint reader. Right one is for assignment via reader module mounted on a unit:

Now select the finger you want to use and click Scan Finger:

Now you need to scan it 3 times and save it:

Now you can choose what this fingerprint will be used for by clicking on the highlighted button:

By default, Open door option is selected. Silent Alarm option is for triggering a silent alarm when this finger is scanned. F1 and F2 Automation option is for use in Automation scenarios. After you set the correct function, click Save and Quit.

PIN code access

There are several ways of adding a PIN code access to the device:

1) The PIN code is associated with the respective Switch

In this case, when the correct PIN is entered, unit will not show which User activated the switch, it will just show that the correct PIN was entered and the switch was activated. You can set this in Hardware -> Switches -> (for example) Switch 1 -> Activation Codes. You will also need to make sure that Keypad, DTMF or Keypad only option is active. After you enter the code, click Save:

2) The PIN code is associated with a User

In this case, using a PIN code will generate an Event in the unit that will inform which User’s PIN code was used. In this scenario, each User has their own PIN code(s). To configure this, go to Directory -> Users -> select the User -> User Codes:

PIN Code option – this PIN code will activate a Switch that is associated with Door (in Hardware -> Switches). Good for scenarios where each User needs their own PIN code and they need to control just one Switch.

Switch codes – these codes are associated with respective Switch. User can control each Switch individually and those PIN codes are associated with this User only. The fields for codes here are greyed out if the respective Switch is not enabled. You can enable a Switch in Hardware -> Switches.

QR code

To be able to use QR codes for authentication, you need to first enable this function, you can do so in Services -> Access Control -> Entry rules -> QR code reading:

To create a new QR code credential, go to Directory -> Users -> select a User -> User Codes:

Virtual Card

For more information about Virtual Card, please refer to this manual: Virtual Card ID – What is it for and how to set it up

Bluetooth access

For more information about adding a bluetooth access credential, please refer to this manual: Bluetooth, 2N® Mobile Key – Opening door with Bluetooth

License Plate Recognition

For more information about adding a car’s license plate as an access credential, please refer to this manual: License Plate Recognition (LPR) – how to configure it?

2N® Access Unit – Configuration backup – How to backup configuration and how to capture a trace? Electric output – How to set electrical outputs on 2N Access Units

2N IP Intercoms – IP Address retrieval

You have to know your intercom IP address to log in to the integrated web server. Upon purchase or factory reset, the device is set to the dynamic IP address mode – it retrieves the IP address automatically if there is a properly configured DHCP server in the LAN. If no DHCP is available, you can operate it in the static IP address mode.

You can retrieve the IP address by our 2N® Network Scanner
2N® Network Scanner – Locating 2N devices in the network

Or you can let the intercom tell you the IP address by itself (guided in this article).

Prerequisities

How to retrieve the IP address by the inbuilt speaker

Specific procedure for each IP intercom model

◦ press 5x the quick dial button
(versions with 3 or 6 buttons – use the middle quick dial button on the right side)

◦ press 5x the quick dial button on the main unit 

◦ Wait until the end of the introductory animation on the display after starting/restarting the device.
The moment the home screen appears (after approx. 20 s), place your finger in the left-hand upper corner of the display for approx. 5 s.

.

2N IP Intercoms – User sounds uploading

You can upload up to 10 user sound files into the intercom and use them in your scenarios, e.g. to welcome your visitors with your voice message when opening the door.

Prerequisities

Uploading a prepared sound file

Recording a sound file directly to the 2N IP Intercom

You can also record the sound directly to the device using your PC microphone.
.

2N IP Intercoms – Integration with 3rd party NVR/VMS systems without ONVIF and RTSP

You’ve got a 2N IP intercom and would like to integrate it with your NVR or VMS systems. Your first choice would usually be to use ONVIF but this requires the GOLD license. Or maybe you’d just like to quickly take a look who’s in front of your intercom from your web browser?

For cases like these, you can view the camera feed using HTTP API

Prerequisites

HTTP API setup

How to view the camera feed

https://IP_address/api/camera/snapshot?width=1280&height=960&fps=15

Where to view the camera feed

.

2N IP Intercoms – Diagnostics and Troubleshooting

Have you found an issue with our 2N IP Intercom?
Don’t worry, we will show you diagnostic tools and troubleshooting options to make everything running as expected.

Prerequisities

What you can try yourself

Before contacting the technical support team (which will be described later on), you can try some few things yourself.
Depending on your technical skills, you can choose from basic or advanced methods.
.

Basic methods

Advanced methods

.

We are happy to help

In case of any issue, feel free to contact the technical support of your local distributor or directly contact the 2N technical support team.
Here are mentioned all the ways how you can contact the 2N technical support team: https://www.2n.com/support/technical-support
.

We will be glad, if you can tell us following information for the smooth process, it will make it easier for both parties.
.

.

2N IP intercom into My2N using the Security Code

The My2N Management Platform is a powerful cloud-based platform that makes managing and configuring the devices in your project’s solution more efficient.
My2N cloud includes video calling from an IP intercom to a smartphone or a tablet.

Prerequisites

Locate Serial Number and Security Code

Add 2N IP intercom into your My2N site

.

What to do next for call feature

How do you install a dash cam? After so many years of dash cam reviews, experience has shown there’s more to it than inserting the SD card, slapping the camera on the windshield, and plugging it into a power source. I’ve made every mistake in the books. Learn from my experiences with this step-by-step guide.

Where to place your dash cam

Your new dash cam came with either a suction mount, or a mount that uses semi-permanent adhesive. If it’s suction, you can trial-and-error camera location until you hit the most convenient placement. If you’re dealing with sticky stuff, consider more carefully—you’ll likely get only one or two shots at it.

You want the camera as close to the centerline of the car as possible for maximum coverage to both sides. There are also laws governing obstruction of the driver’s view. The rule of thumb is, as unobtrusive a location as possible.

Either of these two locations tends to work best:

If your dash cam has an integrated interior camera, higher is better, as this will allow it to capture more of the interior, especially the back seat. You must also make sure that the interior camera and the the infrared lights surrounding it aren’t obstructed by the rearview mirror. I have mounted a front/interior camera thinking it was fine, only to discover that the rearview mirror blocked infrared to the driver’s side. Generally, you’ll need to drop the dash cam slightly below the rear mirror.

Note that we’ve just reviewed our first dash cam that employs a discrete interior camera, the Viofo A139 (shown above). This lets you place the interior camera independently of the larger main camera, so you don’t have to compromise.

Aligning the dash cam to the horizon

If you’re using a suction mount, you can skip this part and just keep trying until you get it right. If you’re using an adhesive mount, placement and orientation must be as close to level as possible, especially if the camera mounts flush against windshield like the Viofo A139 in the photo above. If the adhesive mount is simply the base for a normal articulating mount, fine placement isn’t quite as important.

The curve and slant of the windshield make accurate placement by eye trickier than you might think, especially if you’re in a bucket seat to one side. Let tools help you out. Some phone cameras offer a level function, and some dash cams have an install assistant that shows you correct alignment on the integrated display or phone app. If this type of help is available, attach the sticky mount to the dash cam, remove the protective plastic from the adhesive (see the caveat below to ease that chore), and carefully align the dash cam as guided.

The sticky mount allows little margin for error. If you press very lightly when you first attach the mount to the windshield, you might get a second, or third, chance at correct placement. When you have it aligned correctly, press more firmly. I’ve acquired a feel for this that a first-timer might not have, so follow the method below to minimize mistakes.

Level and tape

If modern options like the phone or onboard help aren’t available, you can go old-school with a carpentry level and minimally sticky painter’s tape. I stick the edge of the painter’s tape to the level, carefully aligned, orient the level (bubble in the middle of the two marks), and press the bare tape to the windshield.

Roll the level away and up to detach the tape from it and press it down. Works like a charm. The images below might give you a clearer idea.

One thin edge of the painter’s tape is aligned carefully along one edge of the level. Once you have the tape aligned on the windshield, adhere it to that, then, rolling up from the bottom, pull the level away. The tape’s lower edge should be almost perfectly horizontal.

When you finish it should look something like what you see below. Use the tape as your guideline for placing the dash cam.

This is what you should wind up with if you do it correctly. Of course, phone cameras with leveling features will work, as will laser levels. It really helps to have a second person as well.

Removing the adhesive mount’s stubborn protective covering

By far the most problematic aspect of installing a dash cam for me has been getting that darn protective plastic sheet off the adhesive pad. When it’s warm, it just doesn’t seem to want to part company.

To avoid this frustration, I pop the adhesive pad (generally pre-attached to the mount) in the fridge for a couple of minutes. Once you remove the protective cover, guard the adhesive pad from schmutz, as that will affect the strength of the join.

Running cables

After you’ve mounted the dash cam, the next step is to run the power and other cables (GPS, rear camera, etc.) There are four different locations you can pull power from: the cigarette lighter/auxiliary port, a powered rearview mirror, the OBD-II connector, and the wiring harness under your dash.

Thinkware’s auxiliary charging cable with a captive USB cable. Most units separate the charger and the USB cable.

Auxiliary port

The easiest but most obtrusive source is the ubiquitous auxiliary/cigarette lighter port cable. (Most are USB cables with non-captive charging adapters).

If you’re not worried about style points, just plug the cable into the camera, then into your auxiliary power port. The cable hanging down is ugly and distracting, and there are far more elegant solutions.

Rearview mirror adapter

As your dash cam is likely to wind up close to the rearview mirror anyway, if said mirror is powered, you’re golden. A power splitter such as those available from Dongar eliminates the need to run a cable more than a couple of inches. Note that these powered mirrors do not supply constant power by default.

Dongar makes power splitters that plug into powered rear mirrors. These are by far the most convenient way to power your dash cam. If you want constant power, that’s a special order and depends on whether your mirror has a constant 12-volt lead.

Like the cigarette lighter/auxiliary cables, the next two types of power connections, OBD-II and hard-wiring, require running cables around the dash and cabin. But there’s one important difference: Providing constant power via either source will run down your car battery. How fast depends on the camera. Parking modes that only wake the camera upon the g-sensor being tripped will take a long time. Always-on surveillance may drain it within a day. Better dash cams will sense a drop in voltage and power down. Whatever the case, we do not recommend always-on surveillance.

OBDII to mini-USB power cable

Thinkware

Thinkware’s hard-wiring kit for the company’s dash cams. Ground wire, and two leads. Installation requires knowledge and basic wire taping skills.

OBD-II port

As your OBD-II port is usually somewhere under the dash, you can run a cable there more discreetly.  Simply tuck the cable into the crevice where the windshield meets the dash, then around the door molding and into the port.

Note that the the OBD-II port is powered even when the car is turned off, so this is a great alternative to hardwiring if you’re using your dash cam’s parking surveillance features. Only a few dash cams come with OBD-II cables, but you can buy your own for less than $20 online.

Tapping the wire harness

Hard-wiring requires affixing a ground wire and tapping a 12-volt feed in the wiring harness. Most dash cam vendors sell hard-wiring kits for about $20. I recommend OBD-II as far easier and less dangerous to your vehicle’s wiring and functionality.

Rear camera cable

As with front cameras, you want your rear camera as close to the centerline of the vehicle as possible for best coverage. Being farther away, rear window cameras and their accompanying cables won’t obstruct your view as front cameras might.

Using the heater/defroster wires as guidelines generally makes aligning a rear camera much easier. If you don’t have them, follow the same leveling techniques I’ve already described for front cameras.

The good news with rear cameras is that you generally have built-in horizontal guidelines in the form of rear window defroster wires. However, make sure the lens is aimed between them, or you’ll have a blurry line through your captures.

Also, unlike front cameras, I’ve found that rear cameras don’t always make it apparent which side faces up. Read the installation guide (if one exists and covers the topic—many don’t), or install the front cam first, attach the rear camera, and then inspect the live image on the dash cam display or phone app.

Hidden cable tricks

Most drivers don’t want wires obstructing their view or cluttering up the cabin. You might have to live with a short run of cable visible against the windshield, however, you can hide the rest by tucking it somewhere convenient, such as behind the rearview mirror, under molding, beneath the carpet or seats, or around and behind the rear seat.

Routing cables isn’t particularly difficult, as most cabin molding can easily be pried slightly back enough to slide a cable into the space behind. It generally gets trickiest where the molding meets the dash.

Peruse YouTube and there’s likely someone who’s run wires for your car or a similar vehicle. If you’re not into pinched fingers, by all means employ the spudger/crevice cramming tool that many vendors provide. See the image below.

Many dash cam vendors include a spudger/crevice tool for pushing wires into molding and crevices.

When removing or bending molding, take your time, and follow the cardinal rule of disassembly: If it doesn’t feel like it’s coming off as easily as it should, double-check for screws or other fasteners. Also, the Internet is your friend!

SD card caveat

You’d think inserting SD cards would be a no-brainer. I say nay! With my short fingernails, seating the card safely into the deeply recessed, spring-loaded slot isn’t a sure thing. At least twice, I’ve watched a black SD card fly across my black interior to land who-knows-where. I especially love when this happens at night. My hard-won tip: Point the SD card slot toward your chest. Worst case, the card hits your chest and drops in your lap.

Study, take your time

There you have it: the sum total of my years of experience screwing up, then fixing dash cam installations. Use this article (and our dash cam review roundup) as a guide, give your needs some thought, purchase the dash cam that’s right for your car, and take your time. It’ll be alright. I promise.

VOSKER APP setup and User guide, Introducing the new VOSKER App – A complete remote monitoring experience for VOSKER outdoor security cameras. With 4G-LTE cellular connectivity and solar power, you can now take surveillance further and stay connected with your property, even in the most remote areas.

The app’s home screen allows you to see all your cameras’ latest activity at a glance, so you can quickly identify any potential security threats. The events gallery allows you to view all your cameras’ events at once or individually, making it easy to track activity over time.

With quick access to live streaming, you can now monitor your property in real-time, giving you peace of mind when you’re away. The app also provides important information on each camera’s status, allowing you to better manage and maintain your cameras.

The VOSKER® Sense AI Tools ensures that you receive notifications that matter to you. With advanced motion detection, you can customize alerts to receive notifications on your phone only when a person or vehicle is detected. This feature also reduces false notifications, so you’re not constantly bombarded with unnecessary alerts.

VOSKER cameras use 4G-LTE cellular network and are not compatible with Wi-Fi. To activate your camera with the supplied SIM card, you’ll need a VOSKER data plan, and you’ll need one plan for every camera on your account.

Take your surveillance efforts to the next level. Download the VOSKER mobile app today and experience the ultimate in remote area monitoring.

ACCESSING YOUR ACCOUNT

Use your login credentials to access your VOSKER account from the web browser. To access your account from your mobile, you will need to download the VOSKER app from Google Play Store (Android) or Apple App Store (iOS). You can modify your personal information or add other cameras to your account from either the web browser or the mobile app. You can also add other users, however, you must share the same email address and password.

HOW CAN I BUY A PLAN?

If you are using an Android phone, you have the option to purchase a plan either from your VOSKER mobile app or from the web browser.

For iOS users, you will need to access your VOSKER account from the web browser to purchase a plan.

VOSKER MOBILE APP :
To purchase a plan from your VOSKER mobile app,

VOSKER WEBAPP :

Once you login to your account, follow the steps below to purchase a plan:

*Remember that you can save up to 10% when you select a yearly plan!

.

VOSKER APP setup and User guide

HOW DO I HAVE ACCESS TO THE FREE PLAN?

V150
V150 comes with a 7-day free trial of our Elite plan that will give you unlimited photos and 40 HD photos for those 7 days. After your trial period is over, you’ll need to purchase a plan in order to keep receiving photos in your VOSKER mobile app. Photos will still be saved to the MicroSD card of your camera.

V200 and V100
You will receive a 30-day free trial of the Elite Plan where you will be receiving unlimited photos and can request up to 40 HD photos. After the first 30 days of activation on the unlimited plan, your camera will automatically transfer to the free plan where you will receive up to 100 photos a month. You can purchase a paid plan any time after the 30-day trial period is over.

HOW CAN I DOWNLOAD HD PICTURES ON MY PHONE?

Users are now able to get HD versions of their most valuable photos upon request through the VOSKER App or the VOSKER web App*. Each plan has a limit of HD photos to download per month.
*except for the FREE plan

On the right top corner of each of your pictures you will find an HD icon. Click and your picture will start uploading.

View of the Mobile App:

HOW TO CHOOSE THE RIGHT TRANSMISSION PLAN FOR MY SECURITY CAMERA?

Cellular security cameras are great for monitoring your property remotely. A notification pops on your phone, and you see somebody lurking around the construction site, the farm or the marina.

This system relies on the data plan you will pick and the number of photo alerts included. But how do you know how many alerts you will need? We listed points to consider when buying your data plan.

Photo count

First, consider how many alerts you expect the security camera to send in a month. Since the data plan works off of a monthly allotment, having a rough estimate based on the 7-day free Elite trial is a good place to start.

Location may come into play. The number of photo alerts may vary if you installed the camera in an empty yard or at a busy security gate. How many times will people or vehicles pass in front of it daily? Also, consider other elements moving in front of the camera, like animals, objects, and weather conditions.

Settings

On top of this first estimation, you must factor in your camera settings preferences in the VOSKER app.

How many alerts are you ready to miss?

The camera saves photos on the memory card when you reach the monthly photo alerts. You will no longer receive any alerts in the app until the photo count is reset in the next monthly cycle or unless you upgrade the plan. It all comes down to your tolerance of missing information.

Test it

A great way to evaluate your needs is to get a monthly Elite plan for your newly installed camera. Test the settings to fit your objectives and monitor the photo count. Once the setup is steady, and you get a good idea of the photo alerts, it is time to pick the best plan and frequency.

Remember: you can save 10% off the monthly fee by purchasing the data plan annually.

Flexible

You may use your security camera at different locations or for different purposes within a year, affecting the number of photo alerts you need. Remember, you can upgrade or downgrade a monthly data plan*. It is also possible to suspend its auto-renewal if you need a break.

You now have all the tools to make the best decisions for your surveillance solution.

*Annual plan can only be upgraded with extra charges.

WHAT CAN I DO TO INCREASE MY PHOTO QUALITY?

Understanding the different features and specifications of the VOSKER cameras can help you choose the right camera at different locations on your property that will give you optimal photo quality. If you intend to set up the camera in a place where the objects are moving fast, choose a camera with a faster trigger speed to ensure the camera activates and captures the photo before the object moves out of the frame. Cameras that have a larger motion detection range are a better choice when you want to set up the camera over larger areas.

Here are a few things that you can do to improve the quality of your photos:

.

WHY DOES THE RESOLUTION ON MY PHOTOS SEEM TO BE LOW?

The photos that your camera is sending have been compressed to facilitate the transfer. You will find the best photo quality directly on the SD card inside your camera. You can also get HD versions of your most valuable photos upon request through the VOSKER App or the VOSKER web App*. Each plan has a limit of HD photos to download per month.

On the right top corner of each of your pictures, you will find an HD icon. Click and your picture will start uploading. *except for the FREE plan

WHY DO MY PICTURE COLORS LOOK WRONG?

If the color of your photos looks different than normal, E.g., Pink or Black photos, check the following:

CAN’T LOGIN TO MY VOSKER ACCOUNT.

If you are having issues logging in to your account, verify the following:

STEP 1

STEP 2

STEP 3

If following the steps above did not resolve your issue, please contact VOSKER support team for assistance.

HOW TO CHANGE MY CAMERA SETTINGS FROM THE VOSKER APP

To change your settings for your VOSKER camera, navigate to the “Settings” tab. Make sure to choose the correct camera from the dropdown option at the top. You will see 3 sections: Basic, Cellular Setup, and Advanced Options. You can change the settings under these sections according to your preference and select the “Apply Changes” button to save the settings.

Note: Our cameras communicate with our servers based on the frequency set in your settings. For example: If your Transfer Frequency is set to 2 times a day, this means that your camera will communicate with our servers 2 times a day.

VOSKER SENSE

VOSKER SENSE is a tool that uses artificial intelligence and enables you to easily differentiate between a human and a vehicle in a photo. All our plans, except the Free plan, include VOSKER® AI Tools. So, make sure you are on one of our paid plans. To use this feature,

HOW TO DELETE CAMERA FROM ACCOUNT

HOW CAN I SHARE MY PICTURES WITH SEVERAL PEOPLE?

WHAT IS THE RESOLUTION OF THE TRANSMITTED PHOTOS?

V200

V150 and V100

.

The best dash cams you can buy 2024, Dash cams record footage of accidents, road rage incidents, and more. The best dash cams not only offer high resolution recording and cloud-based storage, but many can also record both the road and your car’s interior for more context in case of an accident.

Since you can’t keep track of everything all at once while driving, a quality dash cam can be a valuable tool for new and experienced drivers. By recording the road in front of your vehicle, a dash cam can provide important information for authorities and insurance companies in the event of an accident or collision. 

Some models also record the interior of a car to monitor distractions and driving habits, making them great for parents of teen drivers or caretakers of elderly family members. Others include a second camera unit for mounting on the back of a vehicle to give you almost 360 degrees of recording. Many dash cams also use night vision to record at night and motion detection to automatically record movement and activity while your car is parked. 

What is the best dash cam right now?

I chose the Vantrue N2 Pro as the best dash cam you can buy right now for its support of high-capacity microSD cards for more video storage, inclusion of a front and rear camera, and up to 1440p recording resolution. You can keep reading below to find out more about the Vantrue N2 Pro as well as my other picks for the best dash cameras.

Best dash cams of 2024

.

Vantrue N2 Pro

Best dash cam overall

.

Vantrue N2 Pro tech specs: Resolution: 1440p | Night vision: Yes | Motion detection: Yes | Storage: Up to 256GB microSD card | Power source: 12V adapter, hardwire kit | GPS: Optional | Viewing angle: 170 degrees front, 140 degrees interior | Viewing location: Front, interior

The Vantrue N2 Pro is an excellent dash cam for new drivers as well as drivers looking to upgrade their current dash cam setup. It features a front-facing camera and an interior-facing camera, so you can record both the road and passengers as you drive. The front camera captures video in 1440p resolution at 30 frames per second, while the interior camera records in 1080p at 60 frames per second. You also can change the front camera to 1080p/60fps for smoother playback at faster driving speeds. 

For power, you can either use the included 12V adapter or purchase a hardwire kit to connect the camera to your car’s battery for nearly unlimited runtime. The front camera uses infrared night vision to capture clearer images in the dark and even has a 24-hour parking mode, which uses motion detection to only capture footage when something moves near the car.

It supports microSD cards up to 256GB for storing videos, and the camera records in loops, so you never have to worry about offloading old videos. The camera will automatically overwrite old videos when the card is full. The built-in G sensor automatically detects when a crash or other accident happens and stores relevant video for later viewing. There’s also an optional GPS unit you can buy for accurate location tracking to help emergency services get to you faster in the event of an accident.

Verified customer reviews on Amazon agree that the night vision feature of the Vantrue N2 Pro does a great job of letting you see pedestrians, animals, and road hazards in the dark. They also agree that the system is easy to set up.

.

.

Nexar Beam

Best dash cam under $175

.

Nexar Beam tech specs: Resolution: 1080p | Night vision: No | Motion detection: Yes | Storage: 32GB | Power source: 12V adapter | GPS: No | Viewing angle: 135 degrees | Viewing location: Front

If you’re looking for a dependable dash cam that won’t break the bank, the Nexar Beam is an excellent option. This dash cam retails for less than $175, while still giving you awesome features like motion detection recording. 

The front-facing camera captures video in 1080p for clear images, and the included 32GB microSD card can store up to 4 hours of dash cam footage. You also get unlimited free cloud backup storage for video, so you can have them on hand for insurance purposes if needed. And no need to worry about offloading video on a regular basis — the Nexar Beam automatically loops and overwrites old video when the card is full. 

With the companion smartphone app, you can set up automatic updates for the camera so it’s always ready to go. You also can use the app to create detailed collision reports, complete with G force, speed, and location information as well as related videos. 

If you forget where you parked your car or if it gets stolen, the app provides detailed location info so you can get your vehicle back safely. It even sends out SOS messages to emergency contacts in the event of a crash so that you can get help faster. The best part? There’s no monthly subscription fee. The cost of the dash cam covers your lifetime usage of the app and its features. ZDNET’s own Eileen Brown got to go hands-on with the Nexar Beam, and loved the companion app for being easy to connect to the camera and customize features.

And verified customer reviews agree with her, noting that the companion app allows you to create a cloud backup for recordings (for a fee).

.

Garmin Mini 2

Best dash cam for memory

.

Garmin Mini 2 tech specs: Resolution: 1080p | Night vision: No | Motion detection: Yes | Storage: Up to 512GB | Power source: 12V adapter | GPS: No | Viewing angle: 140 degrees | Viewing location: Front

If you drive a commercial truck or for a ridesharing service, you need a dash cam that can store dozens of hours of video, since you may not have reliable or frequent access to a computer to offload footage. 

The Garmin Mini 2 supports microSD cards up to 512GB, which allows your dash cam to store almost 31 hours of 1080p video. The large capacity makes it great for road trips, long-haul trucking, and full-time rideshare drivers. The camera is also incredibly compact, measuring just 2 x 1 x 1 inches, so it won’t obstruct your view while you’re driving. 

The Garmin Mini 2 uses built-in voice controls for hands-free use, so you can start and stop the dash cam record while driving without taking your hands off the wheel or your eyes off the road. You also can remotely access the dash cam with your smartphone for live video streaming, allowing you to check on your vehicle while it’s parked. In parking mode, the camera uses motion detection to automatically start recording when it senses movement.

.

Vantrue N4

Best multi-view dash cam

.

Vantrue N4 tech specs: Resolution: Up to 4K front, 1080p interior and rear | Night vision: Yes | Motion detection: Yes | Storage: Up to 256GB | Power source: 12V adapter | GPS: No | Viewing angle: 155 degrees front, 165 degrees interior, 160 degrees rear | Viewing location: Front, interior, rear

With three different cameras, the Vantrue N4 allows you to get almost 360 degrees of video coverage for your car while you drive. The main camera records the road in front of your vehicle as well as the interior, while the second camera can be mounted on the back of your car to record behind you. 

When used by itself, the front-facing camera can record up to 4K resolution at 30 frames per second for smooth playback. And when used with the other two cameras, it still records in 1440p while the interior and rear cameras record in 1080p.All three cameras are equipped with night vision for recording in the dark as well as motion detectors for capturing video when motion is sensed around the parked car. The built-in G sensor automatically detects when you’ve been in an accident or when something hits your parked car, saving recordings for evidence. 

The Vantrue N4 supports microSD cards up to 256GB, allowing you to record up to 15 hours of video in 1440p. The camera automatically overwrites the oldest file on the card for loop recording, so you don’t have to worry about clearing out the microSD card. An optional GPS unit is also available to buy, which lets the camera record routes and location information. That can be helpful for parents of new teen drivers as well as family members who want to ensure senior family members are protected on the road.

.

Nextbase 622GW

Best dash cam with GPS tracking

.

Nextbase 622GW tech specs: Resolution: 4K | Night vision: Yes | Motion detection: Yes | Storage: Up to 256GB | Power source: 12V adapter | GPS: Yes | Viewing angle: 140 degrees | Viewing location: Front 

Being able to give emergency services a precise location in the event of an accident or crash can make all the difference. The Nextbase 622GW is designed to provide video footage of your driving while pinpointing your location. It features integration with What3Words, an app that permanently assigns three random words to every 3-meter square of maps. These words then translate into real-world locations, allowing you to let emergency responders know exactly where you are, even if you don’t have a street address. 

The front-facing camera features a polarizing filter to help reduce glare and washout from bright sunlight. It is capable of recording video in up to 4K resolution at 30 frames per second, though you also can record in 1400p at up to 60fps and in 1080p at up to 120fps for smooth playback even in high-speed-driving videos. You can use the slo-mo function to analyze footage frame by frame, while the built-in image stabilizer reduces picture sway for clearer frames. 

With the camera’s night vision and motion detection, you can record at night and when your car is parked. The dash cam connects to your smartphone via Wi-Fi or Bluetooth to automatically sync and store your video recordings. The built-in Alexa functionality gives you hands-free control and the ability to hear the news, weather, and your favorite music without taking your eyes off the road. 

What is the best dash cam?

My pick for the best dash cam is the Vantrue N2 Pro. Not only does it record what’s on the road in front of you, but it also has a second lens for recording the interior of the car, which is helpful if your car is ever broken into or stolen. Parents of new drivers can assess their teens’ levels of distractions and dangerous driving habits. 

It even has infrared night vision and motion detection to capture images in the dark and conserve battery life. It records in 1440p resolution at 30 frames per second for clean, crisp images. You can also switch to 1080p for a higher frame rate while you’re driving.

*Best price at time of writing. Please note that actual retail price may vary depending on the seller as well as available deals and active promotions.

Which is the right dash cam for you?

The best dash cam for you depends on what you want to record and for how long. There are many dash cams on the market that record the road in front of your car, which is great for providing evidence in case of crashes and accidents. 

Others also can record the interior of your car, which is perfect for parents of teen drivers who want to keep tabs on their distractions and dangerous behaviors. Some dash cams come with a second camera that you can mount in the rear window of your car to record vehicles and the road behind you. 

If you want to keep your car monitored while it’s parked or while you’re driving at night, you’ll want to opt for a model with motion detection recording and night vision for clearer images in dim light and to conserve battery while idle. You’ll also want to choose a dash cam with a high storage capacity so you can properly store several days or weeks’ worth of video.

Some dash cams also require professional installation, since they connect to your car’s battery, computer, and electrical systems to function. While these can be quite expensive on top of installation costs, they’re a good option if you don’t plan on switching vehicles or don’t want to mess with recharging batteries.

What should I look for in a dash cam?

Whether it’s your first dash camera or an upgrade for your current setup, here are a few features to keep in mind as you shop:

How did we choose these best dash cams?

While testing and researching each dash cam featured on this list, I and other ZDNET experts kept these criteria in mind:

Do dash cameras work when the car is off?

Absolutely! Whether it uses your car’s battery or its own rechargeable one, your dash cam will be able to record as long as it has access to a reliable source of power. 

I recommend using a dash cam with motion detection if you’re planning to hook it up to your car battery, so it won’t get depleted overnight. And you won’t have to worry about your dash cam depleting your vehicle’s battery, as it doesn’t require much power. 

You can also avoid this altogether by buying a dedicated battery pack for your dash cam. These also charge when your vehicle is in motion. 

How long do dash cameras keep footage?

It mostly depends on how much storage space you have. A 32GB SD card can store about four hours of 1080p footage before it needs to be overwritten, whereas a 512GB SD card can store up to 24 hours of 1080p video. 

If your dash cam is capable of cloud storage, you can have almost unlimited video storage, since it will upload data to the cloud server to make room for local recording. However, as you go up in resolution, your storage can handle less footage. A 32GB card will only hold about 30 minutes of 4K video, and a 512GB one will hold close to four hours.

That’s why it’s best to have a dash cam with cloud storage. It also comes in handy if you’re involved in an accident and the device incurs damage. 

How big should my dash cam SD card be?

If you only plan to use your dash cam while you’re driving, a smaller SD card will be just fine. A 32GB SD card can hold up to four hours of 1080p video, giving you plenty of storage space for typical commutes or shorter road trips. 

If you want to be able to record video overnight, you may want to invest in a 128 or 256GB SD card to make sure you have enough space.

Are dash cams worth the money?

Yes, they are worth the money. If you’re involved in an accident, dash cams can provide a video recording of what happened, which can absolve you of responsibility if the incident was caused by another driver. 

On that principle alone, it can save you money relative to repair fees and injuries incurred by other parties. It can also keep you from receiving points on your driver’s license. If it shows you’re not at fault for the accident, it can prevent your car insurance premium from skyrocketing. 

IVSEC X mobile app Full Guide, IVSEC is a reliable distributor of security systems and products. IVSEC will help you find the best equipment for all your security needs, using security cameras, biometrics, and specialised software. IVSEC specialises in supplying reliable technology and equipment for home and workplace security solutions.

The IVSEC brand comprises Australian selected components and hardware, and software servers for local updates within Australia. IVSEC has grown quickly while expanding and maintaining excellent customer service. For any enquiries, please contact our friendly staff.

My smartphone is showing “offline” or “connect close” in the IVSEC X mobile app?

When adding your Recorder or cameras to the IVSEC X mobile app if a message says “Offline” or the device status is showing “Connect close” please check the following:

Example of Offline message

Example of Connect Close message

1) Check that the QR code, username and password details have been entered correctly into the IVSEC X app

A. Connect HDMI LCD and USB mouse to IVSEC Recorder

B. Click on the 4-square / arrow icon on the bottom left-hand corner of the screen

C. Check the name shown in Current user:

Note: The default user is admin but this may have been modified by the installer

D. Open the IVSEC X app on your phone

E. Press the “Human” icon of the top left-hand corner of the app

F. Press “Device List’

G. Press the square icon with a pencil mark

H. Check the IP Address/ID is the same as the QR code located on top of the IVSEC recorder

I. HTTP Port / Client Port

J. Check the username is the same name as per point C (this is case sensitive)

K. Enter the correct password

L. Press Save or Apply

2) Check for Network Connectivity

A. Check that an ethernet cable is connected to the LAN port of your modem

B. Check that the other end of the ethernet cable is connected to the LAN/WAN port of the IVSEC Recorder

C. Check that the Green and Yellow LEDs light up after connecting the cable.

NOTE: If the LEDS do not light up then the IVSEC X app will not work. Try replacing the ethernet cable, if still no LEDS light up contact your installer

D. Connect an LCD and USB mouse to the recorder and check the “connect status” icon that appears on the bottom right hand corner of the taskbar (when LCD is connected to recorder). Ensure that the icon has a green tick as shown in below image

Refer to explanation below of other connection status:

3) Ensure you have the latest version of IVSEC X app installed on your phone. Check that your Android or Apple device has the latest software/firmware and security updates installed. Try un-installing, re-installing the app and add the device again

4) Power your modem and IVSEC Recorder off for 30 seconds. Power back on and wait 5 minutes for the internet connection to come back online.

5) If you are running a VPN app on your smartphone disable the app and try the IVSEC X app again.

Examples of VPN providers include Surfshark, NordVPN, Norton’s VPN.

6) Check the IVSEC Recorder substream settings

A. Using LCD and mouse connected to NVR go to setup – Record – Encode Check your NVR substream settings- “Substream” tab

Recommended substream settings to minimise mobile app bandwidth issue

Resolution: 640 x 480

Bitrate: 512kbps

B. Click Apply on bottom right corner

Please refer to YouTube link: Adjusting stream settings via IVSEC X Mobile app

or

Please refer to YouTube link: Adjusting Camera stream settings via NVR (LCD & mouse required)

7) Some older Samsung phones running Android 11 on the Telstra network may be unable to stream live view or the cameras will show as offline while connected to mobile data (4G/5G). The issue has been identified on the Telstra network where an Android update causes the APN to select IPv6 only. Click here for APN re-configuration (Applies to Telstra mobile customers only running Android)

8) Some Telstra NBN modem / routers may restrict access to cameras (firmware issue on the router). The cameras may be slow to appear or show as offline. Check the model number listed on the bottom of your Telstra router. Click on the documentation below which details the steps to configure port forwarding as a workaround to access your cameras

9) Connect to your wifi and perform a speed test – https://www.speedtest.net/

Click the GO button. If your upload speed result is 3Mbps or less, you should contact your Internet Provider to test your connection

10) Email service@ivsecurity.com.au for additional support

iVSEC X Mobile App

1. How to set up the IVSEC X app on my Smartphone

The IVSEC X app allows you to access your IVSEC cameras live view remotely, playback recordings and other useful features
Please refer to YouTube link: https://youtu.be/71mvg5QdsfY

Scan the appropriate QR code below to download the IVSEC X app

Apple Store | Google Play

2. My smartphone is showing “connect close” in the IVSEC X mobile app?

Click here for troubleshooting details.

3. How to reduce camera buffering when accessing IVSEC cameras on the mobile app.

If you have limited or slow Internet connection (either at home or on your smartphone) reducing the substream settings can help the cameras to show up quicker on the app

Video guide – How to modify the settings via the IVSEC X mobile app

Video guide – How to modify the settings via the Recorder using an LCD and mouse

Recommended substream settings
Resolution: 640 x 480 | Bitrate: 256 kbps

Recommended mobile stream settings
Resolution: 640 x 480 | Bitrate: 128 kbps

4. What does “Max User Playback” mean?

If you see “Max User Playback” when trying to playback footage in the app it means someone else is currently accessing playback either via the NVR or through the app. Restarting the NVR will clear this message.

Access via Windows / Mac

5. How to install setup the VMS Pro application for Windows.

Video Guide

NOTE: VMS for Windows setup is similar for Mac

Application download links available from ivsecurity.com.au or via the YouTube description

6. How to login to an IVSEC NVR or camera using Internet Explorer or Chrome

Refer to “How to upgrade my NVR firmware” FAQs. Once your NVR is upgraded to the latest firmware you will be able to log in using any browser using the NVR IP address.

7. How can I search for IVSEC devices on a network or change an IP address

To search for X range cameras and recorders on a network use the Device Config Tool.

8. How to setup the surveillance client on Windows

Please note surveillance client is no longer supported, refer to VMS Pro. For legacy installations please refer to YouTube links below:

Windows | Mac

9. My MAC is not letting me install any of the IVSEC applications

If your MAC blocks the app from opening click here for details

10. How to playback and export footage from surveillance client on a Mac

Watch Video Guide

11. How to get my old IVSEC app working (non X range NVR model)

Check the model number of your recorder (silver sticker either on the top or bottom of the recorder. If the model number does NOT have an X in the model number then click here for instructions on how to configure your non X range IVSEC NVR using port forwarding and DDNS.

Recorder

12. How to reset my NVR password?

Download IVSEC NVR Password Reset Procedure

13. How to perform NVR firmware update using a USB flash drive or online update

Watch Video Guide

14. How to setup motion detection on an IVSEC X-Range NVR

Watch Video Guide

15. How to export footage from an IVSEC X-Range NVR

Watch Video Guide

16. How to factory default an IVSEC X-Range NVR

Watch Video Guide

17. How to configure disk grouping for 16, 32 and 64 channel IVSEC recorders

The maximum number of channels (cameras) that can record to one hard drive is 16. If your recorder is compatible with disk grouping (e.g. NR316XB, NR316XC, NR532XA, NR564XA, NR564EXA and NR564EXB) you will need to configure disk grouping and ensure your cameras are recording. If you are using an NVR that is capable of 64 channels and have 64 cameras installed, you will need to install a minimum of 4 hard drives

16 cameras installed = 1 hard drive required (minimum)

32 cameras installed = 2 hard drives required (minimum)

64 cameras installed = 4 hard drive required (minimum)

Video – Disk grouping setup process

IP Camera

18. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

19. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

20. How to Setup 3rd Party cameras onto an IVSEC X-Range NVR

Watch Video Guide
Download Device manager tool (for non X range IVSEC branded cameras)
Download IVSEC PTZ Search Tool (for non X range IVSEC branded cameras)
Hikvision camera setup using onvif
Dahua camera setup using onvif

21. How to add 2N IP Verso Intercom camera to an IVSEC NVR

Watch Video Guide

22. Camera image is randomly showing distortion on the bottom of the image

If you are experiencing distortion at the near the bottom of the camera image please click here for useful troubleshooting steps

23. Modifying White Light Settings

Some of the iVSEC camera range have inbuilt white lights (LEDs) that turn on at night as a deterrent to intruders and for colour recording at night. Please follow this guide to learn how to disable this function or have then turn on only when motion is detected.

Smart Home Integration

24. iVSEC – Alexa

Now it’s even easier to see what’s happening. Amazon Alexa can be used to stream live camera video to your Amazon Echo Spot or Echo Show device simply by speaking your commands. Follow this guide to learn how to connect to Amazon Alexa for voice control.

25. iVSEC – Google

Now it’s even easier to see what’s happening. You can ask your Google Assistant to show your Cameras on your TV with Chromecast. Read this guide to learn how to connect your cameras to your Google Assistant and enable voice control.

How to upgrade IVSEC NC323XD Camera Firmware For additional support go to https://ivsecurity.com.au/ or email service@ivsecurity.com.au Video will demonstrate how to upgrade IVSEC NC323XD camera firmware. NOTE: Firmware compatible with models NC323XD, NC531XB, NC512XC, NC512XD & NC528XC Download NC323XD firmware (link below) https://ivsecurity.com.au/support/fir… Copy the entire folder to USB flash drive Connect USB to NVR and watch video demonstrating how to perform the upgrade.

How to playback and export footage from surveillance client onto a MAC

How to playback and export footage from surveillance client onto a MAC To download Surveillance client and Device Config Tool (MAC) – https://www.dropbox.com/s/49enfbklip4… To download VLC for MAC – https://www.videolan.org/vlc/download… For more information visit https://ivsecurity.com.au/

Guide to buying video management system, Looking for a new video management system? Here are a few things to consider.There’s a lot to consider when looking to invest in a new video management system (VMS). From budgets and features, technical requirements, and cybersecurity policies, to multiple department approvals. Whether you’re moving away from older video technology or standardizing on an advanced solution for a greenfield project, your new VMS needs to check all the right boxes.

Keep reading for tips that can help narrow down your search.

  Identify your VMS must-haves

Preliminary work

Take an inventory of all the sites, devices, and systems you currently have. It’s also important to identify your bandwidth, power, retention, and storage requirements.

During this process, you’ll gain lots of valuable information that will help you and your team inform your decisions. You might decide to keep some existing equipment or learn that your current storage won’t support your growth plans. You might also learn that you need bandwidth management, network health monitoring, data optimization, video analytics, automation, edge storage, and processing, etc. These insights affect what solution you choose and how you build your video system architecture.

Assess vulnerabilities

If you have an existing deployment, conducting a thorough assessment of potential vulnerabilities and broader opportunities can also be helpful. For example, you may discover that your cybersecurity strategies aren’t robust enough to withstand today’s evolving threats. Or that some remote locations would benefit from cloud-based video systems because of on-site limitations.

Think about tomorrow

Don’t forget to look beyond your video surveillance applications. Are there any other security or business systems that you’d like to integrate with your video system to enhance efficiencies? All this information helps you zero in on your technical requirements and some key must-have VMS features.

But don’t limit these considerations to your immediate needs. When you’re in this phase, build out a tentative five or ten-year roadmap. This helps you pick a solution that can grow with your organization.

  Ensure your new VMS can simplify monitoring tasks

Another big consideration in your VMS decision is your operational requirements and users. For example, think about:

• How many users do we have?

• What are their specific roles?

• What are their specific tasks?

• Do they have special requirements?

• How will they be using the video system every day?

• Do certain user roles or groups need to share information or collaborate during emergencies or investigations?

If you have in-field officers who use body-worn cameras or are dispatched to a scene, a video solution with mobile capabilities could be high on your list of priorities. This also helps if you have operators who work from a main control room to oversee incidents across many sites. Choosing a highly scalable VMS can help your team centrally monitor many systems across your organization.

Guide to buying video management system

Read Also : VMS vs NVR Comparison 2024

What if your team does more after-the-fact investigations than live monitoring? You’re going to want to take a closer look at VMS solutions that help streamline investigative work for your team. VMS features like quick search, visual tracking, video analytics, and digital evidence management could be beneficial to your VMS deployment.

Working through these questions can help you pinpoint some must-have features that make everyday security monitoring tasks easier.

  Prioritize cybersecurity and maintenance tools

Maintenance is a big part of keeping your VMS optimized and cybersecure. Whether it’s your security or IT teams keeping things up to date, you need to make sure you can easily stay on top of tasks without sapping resources.

First, consider what tools are available that help you protect your data and strengthen your cybersecurity posture. This means looking for a VMS that allows you to build layers of defense using advanced encryption, authorization, and authentication methods.

Beyond that, you should consider video management systems with built-in tools that enhance automation across your maintenance and cybersecurity tasks. For example, choosing a system that helps you streamline software and firmware updates can play a significant role in keeping threats at bay. Receive alerts when new versions are available, including those that come with fixes for known vulnerabilities. This ensures you always have the latest features and defenses available to harden your video deployment.

Advanced video surveillance systems can even automatically track the security of your deployment in real-time and give you a security score. At any time, you can check that score to know how secure your whole system is. You’ll also receive clear actionable steps and recommended best practices to optimize your cyber hygiene.

  Be open to open architecture

Being able to adapt your video management software is critical. After all, you don’t ever want to end up in a situation where you’re limited to video devices that don’t meet your needs.

Choosing an open architecture video system gives you the freedom to make changes over time. This differs from a closed or proprietary VMS, which locks you into a specific vendor’s video cameras, network video records (NVRs), and software. Often, these closed systems limit your flexibility to make the changes you want. This either leads to big compromises in your video deployment or the dreaded rip-and-replace scenario.

“The value was clear from the outset and it was immediately apparent that Genetec would be an important strategic partner for today and tomorrow. The platform is comprehensive, intuitive, and, as part of our five-year strategy, the open architecture gives us so many options.”

An open architecture video system can help reduce upgrade costs. You’ll have the option to keep existing video devices and slowly add new IP cameras and other video technology over time as your needs evolve, or more budget becomes available. You’ll also be able to integrate other security systems such as access control, intrusion, video analytics, automatic license plate recognition, and more.

But there’s a small catch. Not all open video software is created equal. You’ll want to look for a VMS solution that supports a broad ecosystem of video devices and other technologies. The more options you have, the easier it will be to find and implement the best security technologies for your unique application.

  Take a look at cloud and hybrid-cloud video deployments

More organizations are looking at cloud solutions to expand their video surveillance deployments. Some need to add video coverage to smaller remote sites or require more storage and redundancy. Others are looking for ways to reduce hardware and maintenance costs associated with traditional servers. No matter the reason, a cloud-based VMS is providing viable alternatives to make it all happen.

This is why as you shop around for a new video management system, you’ll want to keep cloud capabilities and solutions on your radar. And remember this—it’s not all cloud or no cloud. By taking a hybrid-cloud method, you can keep existing on-premises installations and expand your storage or build layers of redundancy in the cloud.

You can also migrate away from closed VMS solutions using new cloud-connected infrastructure solutions or expand video coverage to smaller sites using Software-as-a-Service (SaaS) solutions. All your on-premises video and cloud-based solutions come into the same central VMS software. That means your operators can monitor video and review archived footage from all your sites in one place.

Another benefit of choosing a cloud video management system is enhanced cybersecurity. When you migrate some systems over to the cloud, your team no longer needs to travel to various locations to manage infrastructure, handle updates, or check system health. Instead, you’ll get many built-in tools to automate processes and harden your video systems remotely.

Everything from device firmware and software patches to other critical security data is also automatically pushed to your system. This takes the burden off your IT and security staff to ensure that your physical security systems are up to date.

  Make built-in privacy features a must

As you narrow down your search for a VMS, it’s important to consider data privacy in your decision. Whether it’s the General Data Protection Regulation in Europe, the California Privacy Act in the United States, or any other privacy regulations that apply to your region or business, you need to ensure full compliance. After all, an unreported data breach not only comes with hefty fines but can also cause massive reputational damage.

First, take time to assess your data usage and the policies you have in place. This can include asking questions such as ‘What type of video and data are we collecting? How are we collecting video and data, and where is it all being stored? Who has access to our live and recorded data and for what purpose? With whom and how are we sharing our data?’

Then, make sure to choose video software that is built with privacy in mind. You’ll have all the built-in tools to secure your video and keep it out of the wrong hands, with cybersecurity and privacy features enabled by default.

With a VMS built with Privacy by Design, you can set retention times to make sure you’re only collecting and storing the video you need. You can also limit access to sensitive data depending on your users’ roles and responsibilities. You might also consider using privacy masking tools to automatically obscure individuals’ faces caught within a camera’s field of view, so security operators only see what they need to see.

  A new VMS should offer operational benefits

Every day, your video system collects a lot of information. This data can inform operational improvements across the entire business and support new digital transformation initiatives.

But when you’re collecting so much data, it can be difficult to make sense of it all. As you consider how to extract more operational value from a VMS, look for video systems that offer you rich data visualization tools. That means having data displayed in maps, charts, or histograms, rather than in databases and spreadsheets. This can help you quickly find valuable insights and uncover a few unexpected issues.

For instance, a data-driven view can help your team identify patterns in security incidents and better understand how current security strategies measure up. From there, they might find opportunities to enhance incident response or make cost-saving improvements to standard operation protocols (SOPs).

Combining video surveillance with video analytics can lead to significant business outcomes. This includes tracking how many people come into your business, or how long they wait in lines. You can then deploy more staff or resources to address gaps in customer service. You can also better understand how your employees use your offices and make changes to optimize your spaces.

  Choose VMS vendors you can trust

There’s no denying that cyberattacks have become more sophisticated and prevalent than ever before. Today, ensuring resilience isn’t limited to having the latest defenses at hand. You also need to scrutinize your entire supply chain ecosystem and establish baseline security standards for the video solutions you purchase and the vendors you partner with.

While finding a new VMS solution that meets all your requirements is important, so is choosing video technology vendors that you can trust. In the end, you should aim to standardize on cybersecurity-minded vendors across all your video surveillance infrastructure.

To identify video technology providers that truly value security and data privacy, consider asking your VMS partners the following questions:

A final tip—Invest in unified security

When you’re looking for a new video surveillance system, it’s easy to get hyper-focused on the task at hand. But thinking this way can limit what you can do and achieve in the future. If you choose a system with many disparate video and security solutions, it might not be designed to scale, limiting integration capabilities with your other core security technologies.

Instead of thinking only about your immediate video needs, take time to establish how you plan to evolve. Think about your video system growth and longer-term security objectives. Broaden your vision to other security and business systems that are currently operating in your environment. Consider where cloud technologies might fit within your deployment, whether it’s today or in the future. Talk to other department leaders and learn how physical security data could inform new business outcomes.

All of this will show you how and why investing in a unified security strategy will be a game-changer for your security operations and your entire organization.

VMS vs NVR Comparison 2024, What are the differences between a VMS and an NVR?Find out the pros and cons of each and explore some key considerations when deciding between both IP video options.

Operator using a VMS vs NVR security system.

If you’re deploying a video management system, you’re probably weighing many considerations. Everything from camera count and site requirements to infrastructure and network availability. Through it all, you might also be wondering.

Should you choose a video management system (VMS) or network video recorder (NVR)?

Here’s the short answer: it depends. Both an NVR and a VMS have pros and cons. The right choice for your business will be contingent on factors like your budget, the number of cameras, how you use your video system, and what your long-term plans are.

.

How to choose the right video management system

Taking the time to explore what your organization needs from a video management system (VMS) will help ensure you get the right deployment. To help you make the best choice, we’ve created a list of questions you and your team can go through.

What’s a network video recorder?

If you and your team have been shopping for a video surveillance system, you’ve probably come across the term network video recorder or NVR. But what is an NVR security system?

.

An NVR is a specialized appliance that enables a network video camera system. It’s a simple device that connects to a small number of cameras over your network. For example, an NVR will usually accommodate anywhere between eight and 32 cameras.

.

The NVR is designed to record and store video from your network video cameras, and usually, there’s no software to install or maintain. You can use a simple web-based application to view cameras or retrieve video recordings.

.

Beyond basic viewing, search, and export functionality, a typical NVR security system doesn’t offer many other features. This is one of the reasons why an NVR is better suited for simple deployments. Whereas a video surveillance system is primarily used for after-the-fact investigations.

VMS vs NVR Comparison 2024

Read Also : The Ultimate Guide to EZVIZ Camera

.

How is an NVR different than a VMS solution?

A video management system or VMS is different from an NVR in many ways. A VMS is a software application that allows you to monitor and manage a large number of IP video cameras from any location. It’s either hosted on a network-connected server or runs as a cloud-based service. Whether you decide to go with on-premises server infrastructure or the cloud, you’ll be able to monitor live video and access recordings using the VMS software.

.

One of the biggest differences between an NVR and a VMS is that a VMS is more feature rich. Here are a few examples of what you can do with an IP video management system:

.

Receive real-time notifications when a camera falls offline, or movement is detected in a specific area

View camera locations or alarms on a map of your facilities or jump from camera to camera to track suspects moving through your property

Use built-in cybersecurity and privacy features to protect your video and data

Integrate other physical security or business systems to enhance response

.

Essentially, the advanced features of a VMS help you streamline video management tasks. This is particularly useful in larger, mission-critical deployments.

.

What are the pros and cons of an NVR camera system?

An NVR is a budget-friendly option for small to medium-sized video surveillance deployments. Since there’s no software to install or maintain, an NVR camera system is normally quite easy to set up. You can simply power up the NVR, connect it to a network, and configure your cameras via a web-based app. The ease of an NVR security system helps keep costs down.

.

The biggest downside to an NVR is that you’re limited to very basic functionality. Because of this, you may need to rely on IT professionals to ensure your system is cybersecure. And you won’t have access to newer video analytics or the advanced features that are included in a VMS.

.

Some NVRs are also proprietary. This means you’ll be stuck with specific vendors’ cameras and the NVR won’t support other types of devices or systems. Even if you do find an NVR that integrates with other physical security systems such as access control, the functionality may be limited.

.

What are the pros and cons of a video management system?

A VMS can provide many advantages over an NVR surveillance system. For one, you can scale your video surveillance system to hundreds or thousands of cameras. You can also connect many VMS systems across various locations back into a security operations center to facilitate centralized video management.

As mentioned earlier, a VMS comes packed with advanced features that can enhance your response procedures and investigations. It also offers built-in system health monitoring tools and privacy-by-design features that help mitigate cyber risks and enhance compliance.

With an open architecture VMS, you can choose the cameras that best suit your budget and deployment. You can also easily unify your video software with other physical security systems such as access control and intrusion monitoring solutions and connect cameras to various sensors. This gives your operators a more complete picture of what’s happening when responding to events or handling investigations.

Some VMS solutions come with application programming interfaces (APIs). This allows you to add customizations and really tailor the VMS to meet your environment’s specific requirements.

Overall, there’s far more flexibility with a VMS. This means you can keep growing and expanding your system over time and adding newer technologies as they come to market.

What are the disadvantages of a VMS? The advanced capabilities of a VMS will come at a cost. A VMS is more expensive than an NVR overall. Software license fees, software maintenance agreement fees, and the cost of purchasing and maintaining servers can add up.

A VMS also has a more complex installation. You’ll need to rely on the help of a system integrator to ensure everything is set up and running well. They may also provide operator training for a VMS system, so these costs should also be factored into the deployment budget.

Top considerations when deciding between a VMS and NVR

Choosing between a VMS and an NVR isn’t always straightforward. You might think an NVR security system is right for you today, but perhaps that’ll change in time when you decide to add more cameras or integrate an access control system.

So how do you know if a VMS or NVR is better for your deployment? Consider the following key decision criteria:

 Size of your deployment

How many cameras will you be managing today? Do you plan to add more cameras or expand video coverage over time? Do you have more than one location that you’d like to secure with video surveillance technology?

If you’re planning on implementing fewer than 32 cameras at one location, then an NVR might be your best option. However, if you have a larger number of video devices, have plans to expand your coverage later on, or have multiple locations to secure, choosing a VMS will likely be the better long-term choice.

 Use cases for your video system

How will you be using your video system? Are you doing live monitoring and handling investigations regularly, or just conducting investigations following the odd incident? Do you have a busy environment where video surveillance is considered mission-critical?

If you need video surveillance to investigate random occurrences or to keep a visual on specific areas of business, an NVR may be able to fulfill those basic needs. But if you have multiple operators monitoring live video around the clock and handling investigations a few times a week or month, a VMS will offer better monitoring and search capabilities.

 Video retention needs

How long do you need to keep your video recordings? Does your industry have regulations about video and data retention that you need to abide by? Do you need to store video evidence for significantly longer periods of time?

An NVR usually provides limited storage capacity. Though device specifications will vary, you may find that you’ll get up to 30 days of retention. But the more cameras you have, the less storage capacity you’ll be able to access.

On the other hand, with a VMS, you can select and build servers to meet your video retention requirements. And if you find out later that you need to keep video evidence for longer, you can add servers or expand with Cloud Storage to accommodate those demands.

 Unification and integration capabilities

Do you want to implement various types of cameras from different vendors? Are there other physical security systems or sensors that you’d like to connect to your network video system? Do you have plans to add access control or video analytics later on?

With an NVR, you may be limited to specific cameras or vendors. And you may not be able to unify your video surveillance system with other technologies. Even when you can connect other devices, sensors, or systems with your NVR surveillance system, the integration may limit what you can do.

Full flexibility comes from an open-architecture VMS. Open IP video software allows you to choose any cameras, add new sensors, and connect different systems. This gives you a more comprehensive view of your environment and the freedom to evolve your deployment as new needs come up.

 Video management tools

What tools would best serve your team and objectives? Do you want to monitor many locations from a security operation center? How many people need access to your system, and are user privileges important to your operations?

“Our SOC operators can pull up video to see exactly what happened and share information with security personnel while they’re still at the scene. Security Center allows us to manage situations on campus more effectively.”

An NVR is usually great for smaller environments that don’t typically experience much disruption. If an incident should occur, you’ll be able to look through recordings and find the video evidence you need. While some NVRs may come with search capabilities and other built-in features, they still won’t compete with the range of features available in a VMS.

If you have many security operators, want to build a security operations center, or need access to enhanced search capabilities, a VMS will be hugely beneficial. A VMS will give you a host of tools and features that can help your team get to the bottom of things quickly when incidents or emergencies come up.

 Cybersecurity and future requirements

Are privacy and cybersecurity regulations on your radar? Do you have the tools to monitor and mitigate threats? Can you limit access to sensitive data and remain compliant with evolving data protection and privacy laws?

Cyberattacks are at an all-time high and there’s no sign of cybercrime slowing down. Protecting your video and data isn’t just about mitigating loss and ensuring business continuity; it’s also about adhering to new and evolving compliance standards and laws.

If you decide to implement an NVR, there are measures you can take to protect your network and IP camera system. However, this usually requires additional expertise, components, and ongoing risk mitigation strategies.

An advanced VMS that is built with privacy and cybersecurity is different. It gives you layers of defense and a host of built-in tools to secure your video and keep data out of the wrong hands. This includes everything from encryption, multi-factor authentication and authorization to real-time system health monitoring and system hardening recommendations.

 Future growth and scalability

What are your plans for the future? Is there a possibility that your video system will grow beyond your current requirements? Do you want the freedom to evolve your system if new objectives come up?

If you have one location with a few video cameras and have no plans of ever doing more than that, an NVR will usually fit the bill.

However, if there’s a chance your deployment will evolve to encompass other locations, objectives, or requirements, a VMS will give you the freedom to grow and change. This might include adding more cameras with edge analytics or even extending system access to law enforcement during emergencies. Thinking through these longer-term considerations could reveal that investing in a VMS today is worthwhile.

What if you could have the best of an NVR and VMS?

Perhaps you’re still on the fence about whether to invest in an NVR or VMS. Maybe you’re thinking you want the advanced features, scalability, and openness of a VMS, and the ease of deployment and cost-efficiency of an NVR.

Well, here’s the good news: there’s another option to consider—Genetec Streamvault™, a plug-and-play, all-in-one security appliance.

Streamvault is a purpose-built, turnkey appliance that comes pre-loaded with the Omnicast™ video surveillance software. This allows you to get your video surveillance deployment up and running quickly while getting access to all the latest video management features. It’s a more cost-effective, easy-to-deploy solution that essentially offers the best of a VMS and NVR.

Streamvault is also highly scalable and comes pre-hardened out of the box. This means you can accommodate a larger number of cameras while ensuring the highest cyber resilience

.