App Download

Simply download the Vichome app from the Apple Store (iOS devices) or Google Play (Android devices) and have full control over all security products. This means that you can monitor your home or property whenever you like.

As a powerful helper, our app will help you stay connected to your home or business when you’re not there and help keep you safe when you are.

NOTES🚩: Vicohome APP is a mobile application and we currently do not provide PC version or iPad version of the APP.

We greatly appreciate your support and welcome to stay tuned for more.

LongPlus Camera Setup Guide

🔎DOWNLOAD  TODAY📲

【OR】Press and hold this QR code to automatically identify and install

How to properly install the security camera?

🟠 When installing security cameras, LongPlus always recommends placing cameras up high. The outdoor installation location should be 7ft away from the ground. Here are the best places to install security cameras around your home: front & back doors, garage & driveway, yard, common areas, main stairway or hallway, or any side doors or large first-floor windows that an intruder could gain access through.

🟠 Typically, home cameras are placed in the corners of the room to optimize the viewing angle. LongPlus recommends at least two cameras to fully cover a large space, such as a living room. To fully monitor your home, users can add cameras in each room to achieve a complete home monitoring system.

🟠 Battery cameras can not be installed behind a window/glass if you want to use the “Motion Detection” feature.

Battery cameras use PIR (passive infrared) motion detection, an energy-efficient (saving battery power) technology that captures motions by detecting infrared radiation (radiant heat) emitted or reflected by objects. When the camera is mounted behind a window/glass, infrared radiation does not pass through the window/glass. As a result, the “Motion Detection feature” does not work reliably. If you want the camera to detect motions outside, it is recommended that you mount the camera outside.

For plug-in/wired cameras, the answer is yes, as they use camera video analytics rather than PIR sensors to detect motions. As long as they “see”, they can detect motions. So you can mount the camera behind a window/glass with confidence.

How to find the serial number of LongPlus security camera?

🟠 Each LongPlus security camera has a serial number. These are usually located on the body label of the security camera, starting with S/N:*****. Also, if you’ve added your camera to the app, you can also tap the camera “setting” icon > tap the “>” extension icon > tap the “More info” button to find the camera’s serial number.

Is LongPlus security camera waterproof?

🟠 Yes. The waterproof rating of LongPlus camera is IP65. It can be “protected against water jets from any angle”. Generally, the camera can be used outdoors on ordinary rainy and snowy days. However, it may get damaged in extreme weather. But if the camera is installed under the roof or in a place with some shelter, it can get protection to a certain extent. Besides, please don’t expose the camera’s charging port, power button, and microSD card slot to water.

What do the indicator lights on LongPlus security camera mean?

🔵 Solid Blue Light – The camera is working properly.

🟡 Solid Yellow Light – The camera is charging.

🟢 Solid Green Light – The camera charging is complete.

⚪ No Light – The camera is in sleep/off mode.

Can I talk to someone via LongPlus App?

🟠 Yes, LongPlus security camera features two-way audio capability, which means you can listen and talk to someone in real-time with simple clicks in the App.

Do LongPlus security cameras need an app to work?

🟠 Yes! All LongPlus smart security cameras are connected to the LongPlus APP. Compatible and compatible with the latest versions of iOS/Android devices. Installing LongPlus app is a breeze and it comes with voice prompts to guide you step-by-step in minutes.

What is the default language of LongPlus security cameras?

🟠 The default language of LongPlus security camera is set during production and testing in the factory production process. After connecting with LongPlus APP, the language of the camera will follow the language of the APP.

Can I see the infrared light at night?

🟠 No, the night vision infrared light is invisible to human eyes. If you turn on your phone’s camera and point it at the camera lens, then you will be able to see it.

How to format a Micro SD card?

🟠 Sometimes after inserting a Micro SD card, the camera will report “Please use the app to format your SD card first”, that’s because your Micro SD card is not the FAT32 format that the camera supports. In this case, please tap the camera Setting icon > tap SD card > tap Format to format it.

How to record/save videos on a Micro SD card?

🟠 Installing a Micro SD card does not mean the camera will record a video to the Micro SD card all the time.

When the camera detects a movement, it will record a video to the cloud and the cloud recording will display in the Library in the app. If apart from the cloud recordings you want to save backup videos on a Micro SD card at the same time, you can insert a Micro SD card into the camera.

🟠 Here are tips:

1. Find the Micro SD card slot and insert your Micro SD card: Mostly, the Micro SD card slot is next to the power button and is under the rubber plug of the camera body. However, for some models of cameras, you may need to take off the outer shell of the camera to find the Micro SD card slot.

2. If the Micro SD card is detected, you will hear “SD card detected” at the time when it is inserted, and you can see both the storage of the Micro SD card and “SD Card Video” in the app.

Please note that the camera only supports legitimate brand-name (SanDisk, Samsung, Kingston) Micro SD cards, but may not be able to support no-brand, fake, expansion (the storage is extended), and read-only (you aren’t able to put a file to it) Micro SD cards.

How to view videos on the Micro SD card?

You can view videos on the Micro SD card from the app or on your computer.

To view videos on the Micro SD card from the app, please tap the camera “setting” icon on the app homepage > tap “SD card video” on the “Camera Setting” page > select the date on the top > swipe the screen left and right until the green vertical line overlaps the grey “bubble”( If there is no grey “bubble”, that means there are no motions detected in that period).

If you want to zoom in on the specific time before playing a video, you can swipe two fingers left and right at the same time or tap the “magnifying glass” icon.

How to activate cloud storage?

🟠 The cloud storage we gift you is automatically activated and contains free 3 days rolling cloud storage. You can view the cloud-stored videos in the last 7 days at any time.

When the SD card is full will it overwrite the older files?

🟠 Yes, when the SD card is full, the camera will delete the earlier recorded video so you don’t need to format the SD card manually.

Can the camera be used without a memory card?

🟠 Without a memory card, the recorded video will be automatically saved in the cloud, you can watch the video for nearly 7 days in the cloud.

How long does it take to charge LongPlus camera once?

🟠 It will take about 8 -15 hours to fully charge the camera once. When the security camera is fully charged, the indicator light will turn solid green.

Why can’t the battery be charged?

🟠 The following factors may cause charge failure. Please check them one by one:

(1) The charging device is not suitable, or it malfunctions. Please make sure the power adapter and charging cable are in good condition. The power adapter specification is “5V/1.5A”.

(2) The charging port is defective. Possible causes include: the Micro USB cable and the charger or the charging port of the camera are not plugged in properly; there are objects in the charger or the charging port of the camera.

(3) Please confirm whether there are objects in the camera’s charging port or the charger port and clean it before charging.
Please ensure that the Micro USB cable is in good contact with the ports on both ends of the charger and camera.

(4) You can try to connect the Micro USB cable and the charger to other devices (such as mobile phones or computers) to see if they work normally. If anyone doesn’t work, please change to a new one to try again.

(5) The long-time operation leads to charge port oxidation or internal looseness. Please repair or replace the charge port immediately.
The charging cable is damaged or broken. Please replace the Micro USB cable that can work normally.

(6) The charging cable should not be too long. The required cable length is generally not more than 16 feet (5 m). Please replace the Micro USB cable with a suitable length.

(7) The charging environment is not suitable; excessively high or low temperature makes charging impossible. Please move to a place with an appropriate temperature environment (0°C ~ 45°C) for charging.

If the above are ruled out but the issue still persists, please submit feedback from the app for further technical assistance.

Why can’t the battery be used for a long time?

🟠 The battery life mainly depends on the total working duration of the camera. The following factors may lead to fast battery consumption. Please check them one by one:

1. Users frequently view live streams/The camera is frequently activated to record videos.
In order to make the camera work longer, please avoid turning on the live broadcast for a long time.

2. Poor Wi-Fi connection to the camera
If the camera’s Wi-Fi connection is bad or unstable, it will continue to actively search for networks, so the battery will drain quickly.
Please try to place the camera near the Wi-Fi router. Thick walls, bricks, ceramics, electromagnetic equipment, large amounts of liquid, and large metal objects can interfere with Wi-Fi signals. Please try to avoid these objects.

3. Extremely cold weather shortens battery life
The operating temperature of the camera is -10°~45 °C. Please do not place the camera in an extremely cold environment.

4. Night Sight will consume more battery power
When you enable Night Sight, the camera will enter night mode when the light is darker than the threshold (sensitivity level). Camera performance is improved when it is dark.
Therefore, for sharp nighttime images, we don’t recommend disabling it, although it may drain more battery power. But if you still want to disable it, you can tap the camera “Settings” icon > tap “Lighting Settings” > close “Night Sight”.

How can I extend the battery life?

🟠 The battery life is largely determined by the number of recordings and the number and duration of live. Here are the suggestions to extend the battery life:

(1) To reduce false triggers. Change the location or angle of the camera. Please allow us to explain how motion detection works: when the PIR sensor perceives a change in the environment, motion detection will be triggered. The change in the environment can be a moving object, light change, the alternation of hot and cold air, etc. Particularly common false triggers include trees shaking after being blown by the wind, the cold air of the air conditioning, etc.

(2) Set motion detection sensitivity to Low or Medium. After doing that, the distance the PIR sensor can detect will become shorter so that false triggers may be reduced.

(3) Shorten the recording duration of the camera. Currently, the camera-supported recording durations are 10 seconds, 15 seconds, 20 seconds, and automatic (up to 3 minutes). For your reference:

(4) Set Sleep mode. This feature allows you to schedule the working hours for the camera. Whether the camera enters sleep mode on schedule, or you enable Sleep, the camera will be deactivated. Under this condition, the live feed will not be accessed, motion detection (including push notifications, recordings, and camera alarm) will stop working. This can reduce power consumption to save battery life.

(5) If possible, you can try to watch live feeds or adjust camera settings on your mobile phones less frequently.

(6) To avoid or reduce the battery consumption caused by poor network connection. You can place the camera as close to the router as possible, and try to avoid thick walls, bricks, ceramics, electromagnetic wave equipment, a large amount of liquid, and large metal objects.

(7) We suggest that the camera be installed in a suitable temperature environment (14°F~113°F).

(8) It is generally not recommended that you turn off night vision, but if you do not need to monitor at night (watch live and video), you can turn off night vision.

If the issue persists, please submit feedback from the app for further technical assistance.

Will Wi-Fi environment affect the camera battery?

🟠 Yes, an unstable or poor network environment will cause the camera to transmit data multiple times, the camera keeps actively searching for the network, or even reconnect to Wi-Fi continuously, which will result in faster battery consumption. Multi-layer concrete walls, brick walls, and overcrowded Wi-Fi channels will cause a bad Wi-Fi environment.

To save the camera’s battery life, please ensure that the network connection is strong.

How to charge the camera?

🟠 Connect the Micro USB cable to a 5V/1.5A power adapter.

🟠 Connect the other end of the USB cable to the camera.

🟠 Plug the power adapter into an electrical outlet.

🟠 Use the solar panel to charge.

Battery cameras can be used after being fully charged

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Why add cameras to an NVR?​

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Before you start…​

Before anything, to be able to add your IP cameras, you need to make sure that:
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How to connect an IP camera to a Hikvision NVR 5

How to add your cameras using the V5 GUI…​

Step 1:​

Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.​

Step 2:​

Log in to the NVR using the “admin” username and password you have set on it.​

Step 3:​

Go to: Device Access > Device Configuration > PoE Settings​

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If you are connecting your camera via the Plug-and-Play method, then make sure that Network Camera Plug-and-Play is enabled on the POE port you will be connecting the camera to on this page.​

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For any camera with a cable run under 100m, leave the Network Cable Distance as Short Distance.​

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If you are connecting your camera manually by IP address, disable the Network Camera Plug-and-Play option for the channel that you plan to add the camera to.​

Step 4:​

Go to: Device Access > Device > Video Device​

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For any Plug-and-Play camera, just make sure that it is in its inactive default state and then connect it to the port you reserved in step 3. After 20 seconds or so, the camera Status should turn to Connecting and then Online (you may need to click on Refresh to see this).​

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For Manually added cameras, if you can see the camera in the List of Online Devices section, then just tick the box for the camera and then click + Add to Device List, which will then automatically add it to one of the channels you disabled Plug-and-Play on in the last step.​

Alternatively…​

Click on +Add at the top of the page and fill out the fields as follows:​

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IP Address: Enter the IP address of your camera, using the ‘Test’ button to verify there is a camera at that address. ​

Device Name: This can be anything you like, as it is the name the camera will show with on your NVR. ​

Protocol: Select the camera’s manufacturer from this list, or failing that, use the ONVIF protocol (your camera will need to have ONVIF enabled for this to work). ​

Management Port: Enter the Server port set on the camera, which you can find in the SADP tool or in Network>Basic Settings>Port in the camera’s web browser interface. If you haven’t changed this, it is usually 8000 by default. ​

User Name: “admin” or the username of any other users set up on that camera. ​

Password: The password set with that user on the camera – if this is the same as the ‘Default Activation Password‘ you have set on the NVR, then you can tick this box instead. ​

Transfer Protocol: ‘Auto’ is normally best. ​

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When these are completed, click OK.​

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Your camera should then appear in the list of devices with an assigned channel, and an Online status, meaning it has been successfully added.​

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Extra tips…​

How do I reset my Hikvision device to factory settings?

In some cases, you’ll need to reset your Hikvision device to its inactive factory state. This could be if you’re passing the system on to somebody else; if you’ve forgotten your password; or simply if something has gone wrong during the configuration, meaning you need to start afresh.

There are a couple of ways of doing this, the method you’ll use depends on whether you have a password to log into the device.

Please see the simple steps for doing each below:

Via the device’s backend in a web browser or iVMS-4200:

If you are able to log into your device’s configuration menu in iVMS-4200 or the web browser interface, then the easiest way to reset it is on the Upgrade & Maintenance page here. The steps below show you how to find this page in both interfaces.

Step 1:

iVMS-4200:

In a web browser:

Step 2:

In both iVMS-4200 and a web browser:

Factory reset by using the device’s pushbutton:

On the majority of Hikvision’s newer camera models, there will be a pushbutton on the camera which will allow to carry out a hard reset without needing to log into it. This is most useful when you have forgotten your password, as it allows you to set a new password on the camera while avoiding much of the faff involved in doing this through the SADP tool.

Step 1:

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Step 2:

1. Disconnect the camera’s power supply.
2. Press the reset button and keep it held down.
3. Restore the power supply while continuing to hold down the button.
4. Keep the button pressed for a further 10 seconds.
5. Release the button and wait for the camera to reboot.

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Here are some of the benefits of using wireless IP cameras:

However, there are also some drawbacks to consider:

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Deep Dive into Wireless IP Cameras: Advantages and Considerations

Wireless IP cameras offer a compelling solution for home and business security, providing the benefits of traditional IP cameras with greater installation flexibility. Let’s delve deeper into the advantages and considerations when choosing a wireless IP camera system.

Advantages:

Considerations:

By understanding these advantages and considerations, you can make an informed decision when selecting a wireless IP camera system that perfectly caters to your specific security needs.

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Add device

Video：

Hiseeu Wireless PTZ Camera Guide v1

Read Also : The Ultimate IP Camera Guide v3

1, It makes a beep after reset the camera, open the App, click “+ Add camera” –scan QR-code on the camera.

2, Click “Device light is blinking”—Next, then connect your home wifi.

3, Select your home wifi (the camera only support 2.4Ghz wifi, not support 5Ghz), click “next”.

Note: The wifi name and password don’t including special character and the wifi password don’t over 12 character.

You will get a QR code on your mobile phone, aim the QR code of the mobile phone at the camera lens at a distance of 4-5FT.

when you hear the prompt voice, click the blue button below, wait for device to connecting successfully, then edit the device name.

Add device with network cable

1.Please using the network cable connect camera to your router, then click “other ways to add”—More ways to add–select “LAN scan”.

2.It will search device automatically, when find device, click Add. You don’t need to input any password, just click “Confirm” on upper right corner.

3.After add successfully, please click setting icon–click Advanced settings.

4.Connect new WiFi–select your home WIFI and input password–Confirm. Then unplug network cable.

Add Device Via Camera Hotspot

1, Please click “Add camera”—other ways to add—Connecting camera hotspot to add.

2, Check “Device light is blinking” and click Next, then connect your home wifi, and click Next again.

3, Click “Go to settings” to connect camera hotspot, find hotspot IPC*********, input password”11111111”.

It doesn’t matter if it showing not network, just click ok, then go back to app.

4, Finally, wait for device to connecting successfully, then edit the device name.

The camera often offline

1, Check whether the camera antenna is vertically upward.

2, please confirm the distance between the camera to your router, it better within 30FT, if the distance too far, the camera will offline.

3, If still offline, please give your camera version, we will give you a firmware to upgrade camera, it can enhances the camera’s signal.

Camera can’t connect to wifi

1, please confirm wifi is 2.4G or 5G, the camera only support 2.4G. And wifi password cannot exceed 12 characters.

2, if it is 4G wifi, please place the camera next to the router, then press the reset button for 6 seconds to add device again.

3, or you can connect the camera to your router with network cable, then switch to wirelessly connection.

How to using PTZ function on NVR?

1, please left click your mouse, you will see a smart menu below, click PTZ control.

2, click the arrow direction to move the camera.

Please note, if your camera is digital camera, you can’t zoom in or out in this interface, it only suit for optical zoom camera.

You need to go back to main menu, left click mouse again, click zoom in, then roll you mouse to zoom in.

but when you zoom in, the camera image will blur.

How to share the device to other one?

a, Please go to the app–click “Share” icon–select permission and effective time.

b, after click complete icon, you will get a QR-code.

Please note that another phone must first download the application “esecloud” and then register a new account. One account cannot log in to two mobile phones at the same time.

Unable to hear camera sound

If “x” is displayed on sound option, it is not turned on, you need to turn on first.

If still can’t hear sound, please go to setup interface—recording settings—verify that the “Record Sound Switch” option is enabled.

How to connect the camera to Alexa?

 This is the link about how to connect the camera to Alexa, please refer it.

https://www.amazon.com/vdp/02b7820dd64d4ad6a457fcfd8638e830?ref=dp_vse_ibvc1

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If Alexa showing “Live view not supported”, please don’t worry, this is Alexa app issue,

Actually it can view camera on Echo Show. Write your article here

How to setup motion tracking

If you add camera to NVR, please go to video detection to check whether your nvr support motion tracking.

Usually, NVR not support motion tracking, you need to add camera to the app Eseecloud, then add to NVR, so that you can setup motion tracking on the app.

1, Into device—click setting icon on upper right corner—go to smart detection alarm—enable motion tracking option.

How to set preset position cruise

1, go to setting interface—ptz control—cruise mode—select preset position cruise.

2, go back to record interface–click Preset–add more than two different positions–go to More–click cruise.

After setting successful, the camera will cruise within the preset position range.

Camera not recording after install SD card

1, Please go to setting interface–Storage setting–local storage space–check the status of the SD card.

2, SD card is in normal status, please check if SD card capacity is full, and then format the SD card.

3, If showing no SD card, please take the SD card out and insert it again. (Please keep the power off before inserting the SD card)

Alexa not skill Eseecloud

1, Please check if you have enable Alexa option on the app, click setting icon, advance settings, Alexa service authorization.

2, you need to login Eseecloud account with phone number or Email address, If you use third-party software to log in to Eseecloud, such as Google, you cannot log in to Eseecloud on Alexa

Please note, If Alexa can not find camera, please check if you have setup a name for camera.

Eseecloud Cloud Service Fee Standard

upgrade the ptz camera to new version.

We have upgrade our ptz camera version, you can scan the QR code to add the device without connecting camera hotspot.

and you can add the camera to nvr directly, don’t need to input password.

1) connect the camera to the same network as your computer with a network cable, then download a tool to search your camera IP, copy firmware to your computer. this is the link of tool.

http://download.dvr163.com/tool/IPCamSuite-1.2.26.8.zip

after you dowaload the tool successfully, please open it and click refresh to find the camera ip. upload the firmware and click upgrade. Write your article here

 please note, when upgrading the camera, please do not unplug the power or reset the camera, otherwise the camera will crash.

if you want to upgrade your camera version, please email johnny@hiseeu.com to get a upgrade firmware.

Fixed-point cruise on NVR

1) Right click the mouse–system setup–channel setup–PTZ setup. select correct channel. Add first cruise point,

2) click add to set first position (the default is 1, which does not need to be changed),

3) then click preset box select 2–add, add multiple cruise points in this way. You also can select “keep time” you want, preferably in five seconds or more.

4) And then click “?” question mark into the PTZ control interface–click PTZ control option to set first position, then click store.

5) change the preset box to 2, adjust the camera lens to second position–store

6) right click anywhere –return to the PTZ setting interface–apply—ok.

After connect to mobile phone, camera showing “wrong password” on NVR.

If you are adding camera to your mobile phone through camera hotspot , it will generate a random password.

1, Go to app Eseecloud, click three points icon on right upper corner, click edit. Fast click 6 times on blank area,

you will see random password.

2, Go to NVR, right click mouse—video manage—manial edit.

3, select channel—input random password, click ok,

If still showing connecting fail, please click match code to match camera.

The camera will turn to the wall or the ground

1. Please confirm whether to manually rotate the camera lens. If so, the camera will not return to its original position after restarting or automatic tracking.

please unplug the power adapter, then plug it in again, click PTZ on the mobile app or NVR to control the camera lens.

2. If you do not turn the camera manually, please tell us your camera ID number and version information, and we will feed back to our technical support.

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Features:

(Supported features depend on camera features)

For more information download the Alibi Cloud VS Mobile App User Guide.

iOS App

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Android App

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Alibi Cloud VS

Direct Camera to Cloud Video Surveillance

Our cutting edge cloud-based VSaaS offering has gained significant traction with dealers and end-users and is poised for significant growth in 2023 and beyond. If you are not selling cloud-based video surveillance then you are missing out on opportunities to recession-proof your business. We’ll be hosting demo sessions to show you how simple it is to install/setup and how it saves you time and money by avoiding truck rolls with an easy to use interface that helps you solve most issues remotely. And it is super easy for your customer to use as well, making it incredibly appealing for home and business installs.
Learn how this powerful solution is gaining traction in cannabis, medical, retail/restaurant and education applications.

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Brivo Cloud Access Control

Brivo + Alibi Security: Better Together

Brivo and Alibi Security bring you the best of both worlds… Unlimited access to Brivo’s world-class solutions and support, plus Alibi’s dedicated sales support & innovative marketing platform. The Brivo Accelerate Program is designed to help accelerate growth of YOUR access control business!

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Alibi Arsenal

Our FREE Marketing Engine, Ready to Power
Your Business

Marketing is not easy. Alibi Arsenal business growth tools and resources make it easier. This FREE platform can help you generate leads with brandable sales/marketing flyers, get found online with improved Google My Business setup and to turn your current customer base into advocates through a powerful reviews engine. Plus, we give you access to tools that make it easier to tap into your current customer base to generate incremental business by cross-selling products and services.
Come by for a LIVE demo of this platform and to learn how you access these powerful tools.

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Expect More from
Your Security Provider

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Alibi Security is a trusted provider of security technology, cloud solutions, and growth enablement services—serving thousands of security professionals for more than 35 years. We are committed to quality, continuous innovation, and the investment in the PEOPLE, SOLUTIONS, and SUPPORT required to help our Dealer Partners succeed.

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Enterprise Performance
– Without Breaking the Bank

Alibi Cloud VS makes enterprise-level cloud surveillance accessible for virtually any-sized application or budget. Featuring an ultra-secure camera-to-cloud architecture, Alibi Cloud VS dramatically reduces your up-front hardware investment and maintenance requirements, saving you valuable time and money. Ideal for both business and residential applications, Alibi Cloud VS is remarkably scalable – and can easily support larger camera counts and multi-site projects.

Centralized
Management

View cameras from single or multiple locations via a single dashboard, simplifying management and streamlining review of your video evidence.

Eliminate Common
Failure Points

Stream directly from camera to the cloud, ensuring you never lose video footage due to a faulty recorder or failed hard drive.

Enhanced
Security

No port forwarding necessary. SSL/TSL handshakes are used to make the connection from camera to cloud, ensuring encrypted transmission up and down. Video is stored in ultra-secure Tier 4 data centers, featuring triple-redundancy and fault-tolerant infrastructure to ensure your evidence is always safe.

Lower Total Cost of
Ownership (TCO)

No recording equipment, minimal maintenance requirements, and on-demand scalability – so you only pay for what you need, when you need it.

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Before referring to this Mobile Application User Guide you must first download and install the mobile application on your mobile device (smartphone or tablet). You can find links to the mobile application(s) on www.alibisecurity.com at the following location:

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SUPPORT Menu > DOWNLOADS > ALIBI CLOUD VS MOBILE APP

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Choose the link that applies to your mobile device (iOS or Android), download and install the application. Now you are ready to install and activate cameras.

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Adding a Camera via the Mobile Application

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The first time you login to the mobile app, you will be required to enter your username (email address) and the password. The screen will show no cameras attached to your account. You will tap the ADD A CAMERA button on the screen and it will prompt you with a second screen to select the type of camera you want to install. Tap on the ADD A CLOUD CAM section. The next screen gives you specific instructions for attaching your cloud-enabled camera to the network.

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IMPORTANT: All POE and WiFi cameras must be hard-wired into the local network in order to be discovered by the Alibi Cloud VS solution.

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Once you have connected the cameras you want to add to your Alibi Cloud VS account to the local area network (LAN) you can tap the CONTINUE button.

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The next screen displays your local network and the cameras that are available to be added to your Alibi Cloud VS account. Tap on the camera you want to add from the list and you will be prompted to name your camera. Type in a name and choose CONTINUE. The system will ping your camera, check credentials and firmware and connect. You should receive a confirmation screen that the camera has been added then tap CONTINUE.

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To get your WiFi camera to the wireless network you need to connect the WiFi camera to the wireless network. Tap the zone that the WiFi camera is in. This takes you into the camera selector menu. Select the WiFi camera you want to attach and it will open the camera settings menu. On the main screen, under NETWORK

SETTINGS, it will say “Not Connected”. Select this menu option and it will take you into the wireless connection menu, displaying the available wireless networks to connect to.

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Tap the wireless network you want to attach the camera to. A login screen will open up asking you to enter the password for the wireless network. Enter the password and tap CONNECT. The system will them connect the camera to the wireless network and you will receive a confirmation screen once completed.

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IMPORTANT: You must keep the WiFi camera hard-wired into the network until you login to the wireless network. Once you get the camera connected to the wireless network you can disconnect the network cable and move the camera anywhere that it has good signal strength to connect to the wireless network.

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From the main dashboard screen you have two different ways you can add additional cameras to the system. If you want to add another camera to the same zone you already have setup, simply choose the zone on the main dashboard screen, it will pull up the camera viewing screen and you will tap the Gear icon at the bottom. It will open a screen that shows the current camera(s) assigned to the zone and the ADD A NEW CAMERA button.

Tap this and follow the instructions to add a new camera.

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The second option for adding cameras is to setup a new zone and add the camera to that new zone. From the main dashboard screen tap the + icon in the top left corner of the screen. This opens a new screen that lets you setup a new zone. Click ADD CAMERA and then follow the instructions for adding a new camera explained previously in the User Guide.

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From this menu you can also move cameras currently signed to other zones to the new zone. Simply click SELECT CAMERAS FROM OTHER ZONES. A menu will be displayed showing cameras already attached to other zones. Click the camera and move it to the new zone.

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After adding the camera you will be taken to the main camera dashboard screen. From this view you can see all of the zones cameras have been assigned to. Select the zone you want to view. An individual thumbnail view of the camera(s) will be displayed. Tap on the gear icon at the bottom of the screen and it will take you into the settings selection menu. Choose the arrow to the right of the camera that you want to adjust settings for and you will be taken to the settings menu for that specific camera.

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PoE Camera Setting Menu

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WiFi Camera Setting Menu

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In the settings menu for each camera you are able to control the following settings:

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Account Settings and TouchID/FaceID Login

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After you login and add a camera to your system you can select the home button at the bottom left of the screen and it will take you to your main dashboard. Select the person icon in the upper right and this will take you into account settings. From here you can enable remote support access, enable/disable push notifications and enable TouchID/FaceID login for easy access when starting the app.

To view live video from your cameras connected to Alibi Cloud VS, go to the main dashboard screen and select a zone to view. Once in the zone, you will see the individual cameras with ‘play arrows’ located in the middle of the thumbnail screen. Simply click on one of the ‘play arrows’ in the thumbnail and live viewing will begin. You will see the word “LIVE” appear at the top of the thumbnail viewing screen. Want to enlarge the viewing area? You can simply turn your smartphone/mobile device to landscape to view in full screen mode.

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Viewing recorded video (footage) is also very simple. You will need to choose the zone that includes the camera you want to review recorded video from. This will display thumbnail views of all cameras associated with this zone. If you have multiple cameras in a zone, you will see multiple thumbnails. To view recorded footage for

a specific camera tap the clock/rewind icon ( ) at the bottom of that camera thumbnail view. This will take you into the footage screen where you can review a timeline, with detection events noted. You can scroll through the timeline by scrolling with your finger, either up or down, to view events that happened earlier or later in the day.

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There are settings and features on the playback screen that make it easier for you to review video quickly. You can select the ZOOM IN button and the timeline will appear in smaller increments, allowing you to find events more accurately. You tap the MORE menu and adjust playback up to 10x faster than normal.

The SUMMARY button at the bottom of the page lets you create and download a video summary of detection events for the last 24 hours. Simply click the button and the app pulls detection events into a single summary video. Creating a summary takes a few minutes and once completed you have the option to save the 24 hour summary to your mobile device or share it with someone else.

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If you have forgotten your password or simply want to reset it, you can easily do this by selecting the person icon in the main dashboard screen. Click ‘Logout’ and on the next screen tap ‘Log In’ and it will take you to the main login page. Tap ‘Forgot Your Password?’ and a screen will appear for you to enter your email address. By entering your email address and clicking ‘Send’ you will receive a secure link in your email to reset your password for your Alibi Cloud VS account. This new password will be valid in desktop and mobile apps.

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The tool allows adding and monitoring a large number of cameras simultaneously. The cameras in your network can be automatically found and installed. The program supports IP and P2P connection modes as well as UMSP, HZXM, and HZZN protocols. It could also be necessary to provide the camera’s password to access it. After this step, the devices can be organized by grouping them into different folders. For monitoring purposes, it is possible to divide the workspace into up to 64 regions. Moreover, on the left, there is a panel, from which you can control the selected camera.

In addition to allowing the users to view live video streams, the program also lets you schedule recording sessions and play them later. Likewise, it can take snapshots of specific video frames. Moreover, you can implement alarms to send notifications to a given SMS number.

All in all, QmEye is an excellent solution in terms of the number of cameras and connection protocols allowed. Unfortunately, the tool is not as easy to use as other similar tools and its graphical user interface probably needs a redesign.

This manual has mainly instructions on the installation and usage in Android, iPhone mobile phone.

1.Android

This cloud service platform is the best mobile phone video during the internet era. It consists of front-end acquisition devices, platform servers, and remote view of three parts.

Open the software into the login interface, inputting the username and password and click button “login”, then it will be login the application.

Icon description：

Notice: Please click “LoginFree”, directly into the system, without verifying user name and password. And you can get help information without login.
1.1 User register
User register

Click the button “register” on the login menu, then will jump to the register interface.

Enter the register information, click “register” then will be registered.
Note:1 please enter the valid E-mail address in order to retrieve your password when you lost it.

2 No account login version, no such function! 

retrieve the password

On the register clicking the button “login” and jump to “retrieve password” interface.

Input the username, click button “retrieve password”.

If you have entered your name and email address when registering and the username has been occupied, then “retrieve password” information will be sent to the email address.

QMeye User Manual 2024

1.2 Real-time preview

In the main menu, clicking “real-time preview
Click “Favorites” button, go to “collection management” interface

Click on the icon, favorites list change into editing state, click icon, you can delete your favorites.
Select one of the devices on “Live list” enters the video preview interface.

Button instruction：

1.3 device management

Click the button” device management” on the main menu and enter “device management” interface.

Icon instruction：

Modify the connection parameter

Click on the icon, select “modify connect parameter”, then into “modify device” dialog box：

A）Click on the icon, return to the device management lists.
B）Click on the icon, save the current configuration.

Modify the name

Click on the icon, select the option “modify the name”, then pops up “modify name” or “modify the catalogue” dialog box.

A）Click “OK” button to save the current configuration.
B）Click “cancel” button to cancel the modifying.
Delete

Click on icon, select “delete’ button to delete the current device directly
Add the catalogue

Click on icon, select “add the catalogue” option, then pops up “add the catalogue” dialog box

A）Click “OK” button, it will be saved the current configuration. Then will be showed in the device management list.
B）Click button “Cancel” to cancel to add the catalogue.
Add the device

Click on the icon to select “add the device” option.

Icon instruction

Add the shot

Please see the operation introduction of “add devices”.

Search the local device

Click on the icon to enter “search” dialog box. If there are some devices in local place, you would search out the corresponding device.

Icon instruction

Click on the icon, then pop up the menu as follows:

A）Add a device: add DVR (multi- channel)
B）Add a shot: add a single camera (single channel)
C）Modify the name: modify the name of the device or shot
D）Modify IP: Modify the IP address, subnet mask, gateway information
E）Modify the device password

1.4 Playback

Click button “playback” option in the main menu, and then select to playback the video.

After select an event type, start time and end time, clicking on the icon will list out the remote video lists, and then click on the item will be selected to play or download videos.

1.5 Alarm management

Click the option of “alarm management” in the main menu

Icon instruction：

Guard

Click on the icon to select “guard” option, pop up the dialog box as follows:

Select the option those need to alarm and click the button “setup” to save the current settings; Click the button “cancel” to cancel the current settings.

Unguard

Click on the icon to select the button “unguard”, cancel the current camera setting.

Note

Click on the icon to select “note” option, and then pop up the dialog as follows:

A）SMS notification: set the cell phone number of alarm notification
B）News push: open/ close the news push setting
In the notification interface, and then into “SMS notification” interface

Icon instruction

Record

Click on the icon to select “record” option, and then pop up the dialog of “alarm record”

The icons instruction

1.6 Local playback

Click on “local playback” option in the main menu, and then into the interface as follows

Click on the icon, the local playback video list change to editing states.

Select the video options that you want to delete, and then click the icon; you can delete the selected local video.

1.7 Image view

Click on “images browsing” option

Click on the icon, the local playback video list change to editing states.

Select the image options that you want to delete, and then click on the icon to delete the selected local images.

1.8 Modify password

Click on” modify password” option in the main menu, and then into the interface as follows:

Click on the icon to save the current modified password.

1.9 Local configuration

Click on “local configuration” option in the main menu, and then into the interface as follows

Function instruction：

Click on the icon to save the current configuration.

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2、iphone

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Open the software into the login interface, inputting the username and password and click button “login”, then it will be login the application.

Icon description：

Notice: Please click “LoginFree”, directly into the system, without verifying user name and password. And you can get help information without login.

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2.1 User register

User register

Click the button “register” on the login menu, then will jump to the register interface.

Enter the register information, click “register” then will be registered.
Note: 1 please enter the valid E-mail address in order to retrieve your password when you lost it.

2 No account login version, no such function! 
retrieve the password

On the register clicking the button “login” and jump to “Retrieve password” interface.

Input the username, click button “retrieve password”.
If you have entered your name and email address when registering and the username has been occupied, then “retrieve password” information will be sent to the email address.
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2.2 Real-time preview

In the main menu, clicking “real-time preview
Click “Favorites” button, go to “collection management” interface

Select one of the devices on “Live list” enters the video preview interface.

  

Button instruction：

2.3 device management

Click the button” device management” on the main menu and enter “device management” interface.

Icon instruction：

Modify the connection parameter

Click on the icon, select “modify connect parameter”, then into “modify device” dialog box：

A）Click on the icon, return to the device management lists.
B）Click on the icon, save the current configuration.
Modify the name

Click on the icon, select the option “modify the name”, then pops up “modify name” or “modify the catalogue” dialog box.

A）Click “OK” button to save the current configuration.
B）Click “cancel” button to cancel the modifying.

Delete

Click on icon, select “delete’ button to delete the current device directly

Add the catalogue

Click on icon, select “add the catalogue” option, then pops up “add the catalogue” dialog box

A）Click “OK” button, it will be saved the current configuration. Then will be showed in the device management list.
B）Click button “Cancel” to cancel to add the catalogue.

Add the device

Click on the icon to select “add the device” option.

Icon instruction

Add the shot

Please see the operation introduction of “add devices”.

Search the local device

Click on the icon to enter “Device search” dialog box. If there are some devices in local place, you would search out the corresponding device.

Icon instruction

Click on the icon, then pop up the menu as follows:

A）Add a device: add DVR (multi- channel)
B）Add a shot: add a single camera (single channel)
C）Modify the name: modify the name of the device or shot
D）Modify IP: Modify the IP address, subnet mask, gateway information
E）Modify the device password
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2.4 Playback

Click button “playback” option in the main menu, and then select to playback the video.

After select an event type, start time and end time, click the button OK will list out the remote video lists, and then click on the item will be selected to play or download videos.

2.5 Alarm management

Click the option of “alarm management” in the main menu

Icon instruction：

Guard

Click on the icon to select “guard” option, pop up the dialog box as follows:

Select the option those need to alarm and click the button “OK” to save the current settings; Click the button “Cancel” to cancel the current settings.

Unguard

Click on the icon to select the button “unguard”, cancel the current camera setting.

Note

Click on the icon to select “note” option, and then pop up the dialog as follows:

A）SMS notification: set the cell phone number of alarm notification
B）Message push: open/ close the news push setting

In the notification interface, and then into “SMS notification” interface

Icon instruction

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Record

Click on the icon to select “record” option, and then pop up the dialog of “alarm record”

The icons instruction

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2.6 Local playback

Click on “local playback” option in the main menu, and then into the interface as follows

Click on the icon, the local playback video list change to editing states.

Select the video options that you want to delete, and then click the button “delete”; you can delete the selected local video.

2.7 Image view

Click on “images browsing” option

Click on the icon, the local playback video list change to editing states.

Select the image options that you want to delete, and then click on the button delete to delete the selected local images.

2.8 Modify password

Click on” modify password” option in the main menu, and then into the interface as follows:

Click on the icon to save the current modified password.

2.9 Local configuration

Click on “local configuration” option in the main menu, and then into the interface as follows

Function instruction：

Click on the icon to save the current configuration.

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QmEye_PC_Client_

1、Install

Double-click to open QmEye installation file, pop up following the installation wizard(The version number may be different, but not influence use)

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Click “next” until the following interface, click the “install”

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After the installation of software, pop-up window as follows:

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Click “finish”

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2.1 Login

Start the application, the program into the landing interface, as shown in P2-1

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P2-1 Login

  Enter account and password to log in. If the user does not have the account , you can apply for to register.  And local login is permitted.

2.2 Register

Clicks the “register” on the login interface, enter the registration screen, as shown in P2-2.

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P2-2 Register

With * is required, fill in and then click the “register”.

2.3 Password lost

If users have account, but forget the login password.You can through the e-mail to retrieve password. Click “Password lost”, Enter the following interface

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图2-3 Password lost

  Mail QueryL: Check the reserved E-mail information when registering.

  Retrieve Password: System will send an email to the email, according to the prompt to reset the login password

2.4 Main Interface

  After the success of the user login, enter the main interface, as shown in P2-4.

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P2-4 main interface

  Main interface is divided into four parts, including at the top of the navigation bar(P2-5), he left menu bar – device list and function(P2-6), in the middle of the play rect(P2-7), And at the bottom of the play controls(P2-8)

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P2-5 Navigation bar

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P2-6 Device list and function

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P2-7 The play rect

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P2-8 Play controls

  The description of each icon function as the following:

2.5 Control panel

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Picture 2-9 control panel

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Screen locking: Lock the screen, in the lock case is not able to do any operation in current interface apart from unlocking.(PS: It is not permitted, on local login mode.)

Log off: logout the client

Playback: to playback the remote video and local video

Photos: view local images save by capture

Password Correcting: modify the user logon password(PS: It is not permitted, on local login mode.)

Alarm Settings: set the front-end device booted and alarm monitoring types(PS: It is not permitted, on local login mode.)

Device Searching: search all device which in LAN

DeviceAdministration: for operation such as rename, add, delete a device.

2.6 Add the Device

2.6.1 Quick Add

     “Control Panel” ->” Device Searching”, then pop up the device searching interface, as shown in P2-10

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P2-10 search the device

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     Select out a device is searched, and then click “add to the list” filling device login ID and password, as showed in P2-11

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P2-11 add a device to lists

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Parent directory: add the camera to specific catalogue

Scene name: add to the display name of the user to the device lists.

Username: login username of the device

Password: the login password of the device

Channel NO: view what channel number, start from 1. Completed IPC as 1

Streaming: request to a front- end device stream format while live preview, default is sub stream. Fulfill the above information: after finished, click “add” button

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图2-12

2.6.2Add the device manually

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“Control the panel” ->”Device management”, then pop up the device management interface, as shown in figure 2-13

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Picture 2-13 device management

Firstly, select a directory from the device list box, then click “add the cameras” enter the added interface like the following figure:

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Picture 2-14 add cameras

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     Device name: the display name that you add to the user device list, more convenient to people identify (such as living room)

    Device type: lens (the channel of the IPC, DVR\NVR), device (such as DVR\NVR)

    Connection modes: (IP address and port access mode), P2P (cloud- penetration mode)

    Protocol: select the front-end device protocol

Cloud ID: front-end device ID to identify the device, P2P mode exclusive.

Username: the login username of device

Password: device login password

    Channel NO: view what channel number, start from 1. Completed IPC as 1 (if it is the device type, it is the channel number mean: complete 8 if is 8Channel DVR)

    Stream: request to a front- end device stream format while live preview, 0 is main stream,1 is sub stream, default is sub stream.

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2.7 Alarm setting

“Control the panel” ->”alarm configuration”, then pop up the alarm setting interface, as shown in figure 2-15

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Picture 2-15 alarm setting

     Guard: start 4 alarm types monitoring which you tick

      Unguard: cancel all alarm types monitoring

PC Push: after booting and the related equipment alarm is triggered, the server will push the information to the PC client and prompt the user

Add number: add SMS notice number

Delete number: delete SMS notice number

Turn off the alarm: turn off the alarm, which the PC client is no longer to prompt the push information of device trigger alarm

Open the alarm: turn on the alarm, which the Pc client will prompt the push information of device trigger alarm.

View the alarm information: after starting current PC to view all alarms push messages.

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2.8Video playback

2.8.1 Remote video playback

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“Control the panel” ->”video playback”, then pop up the video select operation interface, (as shown in figure 2-16), select “remote video” then into remote video playback interface, as shoun in figure 2-17

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Picture 2-16 video types select

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Picture 2-17 remote video playback

      Select a device and set up the query time then click it to acquire the relevant video information. as shown in figure 2-18

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Picture 2-18 remote video lists

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  Double click a video to play in the video lists (as follows), double click the playing interface can be full screen.

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Picture 2-19 remote video playback

2.8.2 Local video

“Control the panel” ->”video playback” -> “local video”, then pop up the local video interface, (as following:

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    Select the local video date that need to view. Query the related video and double click to play.

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IP Camera

IE Browser User Manual

Preface

Thank you for using our IP camera products. This series of products are all-in-one IP cameras designed for network video surveillance, including box IP camera, infrared box IP camera, dome IP camera, speed dome IP camera, etc. The products adopt high performance and powerful single SOC chip media processor to integrate audio and video capture, compression and transmission. Standard H.264 Baseline and Main Profile coding algorithm ensures clearer and smoother video transmission effect. Built-in Web Server allows users to easily perform real-time monitoring and remote control over front-end cameras via IE browser.

This series of IP cameras is suitable for small and medium-sized enterprises, families, and other environments that require remote network video transmission and monitoring. It is easy to install and operate.

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Statement:

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Readership:

  This manual is suitable for engineers as follow:

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Notes:

Importance of Firmware Upgrades

Another reason for updating firmware is to enable new features which are added to the camera software. One example is the 5MP Active Deterrence PTZ, which gained the ability to perform auto-tracking after a new firmware was released in 2021. Leo Xu from Uniview said this about firmware upgrades: “We do a major update every quarter and a minor update every month. Every product has some differences.”

How to Perform a Firmware Upgrade – Via EZTools 2.0

Now that you understand the importance of a firmware upgrades, you’ll want to know how it’s done. The easiest way to upgrade your camera’s firmware is via EZTools 2.0; Uniview’s robust camera configuration tool. You can download that from the support section of our website – 

After installing EZTools 2.0, open the software and follow the steps below to update your Uniview cameras’ firmware:

If you selected an NVR during steps 1 and 5, you will be able to upgrade all cameras added to the NVR during step 6. So, this method makes it very quick and easy to perform a firmware upgrade.

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How to Perform a Firmware Upgrade – Via Web Interface

Another way to perform a firmware upgrade is via the web interface of the camera. To access the web interface of the camera, use EZTools 2.0 to find the local IP of the camera and enter it in your web browser. Or, you can click the “Remote Web” icon to automatically open the camera in your default browser.

Login to your camera via the web interface; you may have to change the default password first. Once logged into the camera, navigate to Setup -> System -> Maintenance. You’ll see two options under Software Upgrade: “Local Upgrade” and “Cloud Upgrade”. If you already have the latest firmware package on your computer, choose “Local Upgrade” otherwise use the cloud upgrade function by clicking “Detect”. If a new firmware is available, the button will change to “Cloud Upgrade”; click it again to update the camera to the latest version.

How to Perform a Firmware Upgrade – Via NVR (using local monitor)

The previous two methods of upgrading your firmware require a laptop or desktop computer to complete. If you don’t have access to a computer, you can also upgrade the camera’s firmware through the NVR’s local interface. Of course, the NVR must be connected to a monitor via VGA or HDMI so you can see what’s happening.

Using a USB mouse connected to the NVR, right-click to open the menu and select “Main Menu”. Navigate to Maintenance -> Upgrade -> IPC Upgrade for a list of all cameras added to the NVR. Click “Check for Update” at the bottom for the NVR to search Uniview’s servers for the latest firmware version for your cameras. Next, select the cameras you’d like to upgrade by checking the box on the left side. Finally, click “Upgrade by Cloud” and hit “OK” to upgrade the selected cameras firmware.

Conclusion

It’s important to regularly keep the firmware on your Uniview cameras updated to the latest version for security and performance reasons. The instructions in this guide also apply to Uniview NVRs, which also need to be upgraded for the same reasons. If you aren’t able to find the latest firmware via cloud upgrade, you can try emailing Uniview support: globalsupport@uniview.com. Occasionally they have access to newer, stable firmware which has not been released on the cloud yet. In addition, we plan on adding firmware downloads to our site in the near future.

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Support – EZView Firmware

Please update at your own risk
We are not responsible for any device failure

DVR Firmware

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IP Camera Firmware

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Update by EZCloud

Updating from the recorder

Note: NVR must be online in order for this to work and make sure System > Network > EZCloud is enabled.

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How to Update Uniview Cameras Firmware (2024 Instructions)

If you own a security camera system, it’s very important to keep the firmware updated for all the components such as the cameras, recorders, and even the apps/software used for monitoring. Occasionally, vulnerabilities are discovered which can be exploited and have the system hacked or misused.

Recently, Uniview announced a security notice regarding their firmware and equipment that required an update to close bugs that allowed users to target the cameras.

Another reason to update the firmware of the cameras is to enable new features or other technical improvements.

Sometimes cameras may underperform and the update may fix issues such as a bad image, erroneous behaviors, unresponsiveness, etc.

Usually, Uniview releases a major update every quarter, and a minor update every month. Basically, you need to pay attention to your equipment and ensure that the units are using the latest firmware at all times.

In this guide, we will show how to update Uniview cameras, what software to use, and how to find the right firmware.

How to update firmware on Unview cameras

There are three ways how you can update the firmware:

Upgrading the firmware via EZTools

The easiest way to update Uniview’s camera firmware is by using the EZTools software. This tool can be downloaded here (or from Uniview’s website) and it’s basically a configuration tool.

It allows the user to scan the local network. Simply locate Uniview cameras and then by following the prompts you can update the firmware.

Once the EZTools is installed, run the tool. The software will scan the local network and list all the found devices (as shown in the picture below).

Check the box beside the camera (or NVR) that needs firmware update. Then click Login (the status should show “Not Logged In”). In this window, you need to type the camera’s username and password and then hit OK.

Next, click the Upgrade tab on the left hand. Choose Local Upgrade if you have previously downloaded the firmware in a .zip or .bin format (on your computer). Otherwise, select Cloud Upgrade.

Tick the box beside the device that needs to be updated and then hit Upgrade to start the process. The tool will show if there’s a new firmware update; if so, hit OK and the upgrade procedure will start right away.

Usually, it takes 2-5 minutes to complete. During this time, don’t disconnect the camera or perform any other action. If interrupted, the camera may be bricked.

If you did select to update an NVR, you will be able to update the cameras hooked up to the NVR during the last step. This method makes it easier to update all the devices at once. And as we said, keep all your equipment up-to-date.

Upgrading the Firmware via web interface (for UNV devices)

Another method to update the firmware is by accessing the device via the web browser and going through the on-screen prompts.

First, you need to find the IP address of the unit; install EZTools software in your laptop/computer and find out what’s the local IP address of the camera.

Once you have that information, go to the web browser and type the IP address in the URL bar. Additionally, you may click the Remote Web icon in the EZTool and the software will automatically open up the web interface.

Once you log into the camera using your username and password, navigate to Setup > System > Maintenance. In this section, you should see two options under Software Upgrade: Local Upgrade and Cloud Upgrade.

If you have the firmware downloaded to your laptop, choose Local Upgrade, locate the file, and start the upgrade process. Otherwise, select the Cloud Upgrade option by hitting Detect.

The camera will check online if there’s any update package available; if so, the button will change to Cloud Upgrade. Click update and wait until the unit is updated.

Once the update is done, the unit will automatically reboot. Wait until it comes back online.

Upgrading the firmware via the Uniview NVR

The two previous methods shown above require a laptop or a desktop computer to update the firmware.

If you don’t have access to a computer, you can easily update the camera’s firmware directly to the NVR’s interface. The NVR needs to be connected to a monitor (or TV) and you can use a mouse to navigate.

Right-click with your mouse and select the Main Menu option. Then navigate to Maintenance > Upgrade > IPC Upgrade where you should see all the cameras added to the NVR.

Hit the “Check for Update” button and the NVR will start searching Uniview’s servers for any available firmware.

Then, select the cameras that you want to upgrade by ticking the box. Click “Upgrade by Cloud” and wait until the firmware is updated. In some cases, the NVR may reboot.

Conclusion

It’s crucial to keep your security devices updated to the latest firmware at all times. This not just improves the performance, but ensures that your system is secure.

In this guide, we showed detailed instructions on how to update the firmware of Unview cameras by going through the web browser, using EZTools, or via the NVR’s update interface.

You can either download the firmware from Uniview, or you can use the Cloud feature to let the system find and automatically install the correct firmware.

Additionally, you may contact Uniview’s support team to get firmware files that the NVR cannot find via the Cloud. Make sure to send them the correct model and serial number as shown on the sticker.

Uniview camera Uplink firmware

Method 1. Updating From The NVR

1.Log into the Main Menu of the recorder.

2.Navigate to Camera > Camera > Advanced

3.Click on the By Cloud button for each camera that needs to be upgraded. Each camera can also be selected by clicking on its check box and then clicking the By Cloud icon to the right.

Method 2. Updating From The NVR Web Interface

1. Load the recorders IP address in Internet Explorer. Login to the recorder once the login page is
loaded.

2.Navigate to the Settings menu and then to Camera in the left hand menu and then to IP Camera in the sub menu.

3.Navigate to the Advanced settings tab

4.In the list of cameras find the cameras that need to be upgraded and click the Upgrade By Cloud Button

5.The cameras status list will then display downloading followed by uploading % and then finished off with upgrading. After it is done upgrading the camera will reboot.

Method 3. Upgrading From Camera Web Interface

1.Find the local IP address of the camera and navigate to the IP address in Internet Explorer

2.Login to the camera and navigate to Setup > Maintenance > Maintenance

3.Locate the Cloud Upgrade Detect button and click it

4.The camera will feed back A New Version Detected for Upgrade

5.Then click the Cloud Upgrade button again

6.The camera web interface will then show a camera is updating overlay.

Method 4. Updating From EZTools

1.Open the EZTools Program

◦ You can Download That here

2.Select the Upgrade Tab on the Left side

3.Click on the Online Upgrade Tab

4.Checkmark the Device you would like to upgrade

5.Click on the Upgrade button on the bottom right corner

6.Once online upgrade is clicked the EZTools will search automatically for newer firmware for the
selected devices. The EZTools will then give you a popup showing the current device firmware
and the newest available device firmware. Check off each device that you want to upgrade on
the left hand side and click the OK button at the bottom.

7.The status of the device in the main list of devices will then read updating

8.After the update is done the device status will say Upgrade Succeeded, the device will then
restart and be up to date

Method 5. Updating From EZView App

1.Open the EZView app and navigate to the main menu in the upper left hand corner of the app.

2.Select the Devices tab. The device that has a red circle next to it shows that an update is available for the recorder or the cameras.

3.Assuming that the device has already been added to the app (if not add the device) click on the
device and select the P2P Upgrade button.

4.In the next menu select all of the devices that have the red circles next to them indicating that
they need to be firmware updated

5.Click on the Start Upgrade button at the bottom of the screen. The update will take about 5-10 min depending on how many devices and internet speed.

6.After giving the recorder enough time check back to the app to see if all of the red circles are gone. If they are this will let you know that all selected devices upgraded correctly.

all Uniview firmware download

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Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. In addition to the security industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. 

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Password Reset

This page will guide you in resetting passwords on your Hikvision devices.

For end users: 

We highly recommend “4 Ways of Self-service Password Reset” (you can see the Tutorial video here). Please note that not all Hikvision devices support all these methods. Go to the “Forget Password” page to check the various methods supported by your product.

For installers: 

You can easily reset a password using the Hik-Partner Pro mobile app. 

Check out the tutorials below to discover the quickest way to reset a password. If you have any questions during the process, please contact Hikvision (Find the contact of Hikvision technical support team) or see Troubleshooting Tips of Password Reset Failed Issue here.

Note: Also try the Password Hints function to help you recall your original password. This function is only available for NVRs (76Q-series, K-series, K-series with AcuSense) with firmware V4.75.000 and later. Learn more here.

Self-service password reset

Via account verification

Prerequisite:

The device has been added to the Hik-Connect or Hik-Partner Pro account.

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Prerequisite:

A reserved email address has been set up by the user.

Prerequisite:

Security questions have been set by the user.

Prerequisite:

The GUID file has been exported and saved by the user. 

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Password reset via XML file

Prerequisite:

The Hikvision devices can be detected on the same LAN.

Hikvision How to & FAQ

Also Read : Hikvision How-To Tutorials Part1

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How to Check Device Serial Number

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How to Find Device Firmware Version

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How to add IPC with POE function to NVR

Description

POE cameras could be added into NVR which supports POE function with both Manual mode and Plug-and-Play mode. When applying the Plug-and-Play mode, please kindly make sure the password of the camera is the same with the NVR, or you could set the password of the camera to 12345.

Note: Plug-and-Play mode could only be applied when the camera is added directly to the POE port of a NVR.

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How to Enable Hik-Connect Service in Device

Summary

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service along with alarm push notification service. It provides an easy way for devices to connect to the Internet.

This manual is a guide for users to show them how to enable Hik-Connect service in device.

Discretion

User interface may not be identical to the instructions shown below depending on the product, firmware version. However, the information and settings required to setup Hik-Connect services are similar across all supporting products.

Preparation

Users need to upgrade device to proper firmware that supports Hik-Connect Service.

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How to Unbind Device from Hik-Connect Account

Description

One device can be added only by one Hik-Connect account, if the device was added by other account, you cannot add it again. You can follow steps below to unbind your device or check the video which can help you.

Youtube video link

How to Unbind Device via Hik-Connect APP

How to unbind device via SADP tool

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How to Solve Hik-Connect Offline Issue

Description

When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. 

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How to Configure Communication Mode of AX PRO

There are three types of Communication Mode via Communication > Cloud Service > Communication Mode:

Wired Network & Wi-Fi Priority

It means that Wired Network, Wi-Fi Network, Cellular Data are all supported, AX Pro will choose best network status and change connecting ways when network is not stable. It is recommended to use this mode when your device is with complex network environment, since it can help you select better way automatically. 

Wired & Wi-Fi 

It means that only Wired Network and Wi-Fi Network are supported, AX Pro can only connect with wired or Wi-Fi. It is recommended to use this mode when you want to save cellular data or do not want to use cellular at all.

Cellular Data Network 

It means that AX Pro only use cellular data network to connect. This mode is usually used in poor network environment, like wired and Wi-Fi network are hardly connected. Besides, it can help you save network detecting time.

Tips

When you set Communication Mode as Cellular Data Network, the followings can help you use cellular data successfully: 

1. Keep MTU as default 1400, Access number as default *99***1#

2. Test SIM in mobile, make sure that your SIM card can call, send message and connect to the internet

3. The AX PRO default dialing includes most SIM card APN but not all. If the network is not connected, you need to search the SIM card’s APN by Google or ask your mobile operator then set up the SIM card APN manually and then restart it.

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How to Download Multiple Recordings

Hikvision device support download/export multiple recording at the same time. This file will introduce three methods of multiple download recordings: local GUI, web page and iVMS-4200 software.

Method 1: local GUI 

On local GUI, we need turn to the button of File > Video. In this page, we could select search condition, time and camera channel which you want to download. After select, click “Start Search”.

After search, it will show all the recordings of the channel 1 default, and if we want to check other cameras recording, we need to select the Channel to switch to other channel. 

Then we could select the recordings and Export.

Method 2: Web page

Web page Log in the device via IP address on IE browser, turn to Playback page, select the camera which you want to check, click the download button in the lower right corner. It will pop up the download configuration page, in this page, we could select the camera/ type/ time, after search we could select the recording files and download.

Method 3: iVMS-4200 software

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How to Solve DVR Live View Noise Issue of Hik-Connect

If there is noise of DVR in Hik-Connect when remote live view or sliding channel (switch to next screen), you can try the following methods to solve the problem.

1. If you connect a coaxial audio camera to DVR, please turn on Noise Reduction function in Hik-Connect to solve it.

2. If it’s not a coaxial audio camera, please change to coaxial audio camera then connect to DVR.

3. If you don’t want to change camera, please change camera Stream Type from video & audio to video and set DVR audio resource as local to solve the problem.

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How to Solve IP Camera No Link Issue on PoE NVR

IP cameras could be added into PoE NVR with both Manual mode and Plug- and- Play mode.

When applying the Plug- and- Play mode, please kindly make sure it is Hikvision brand camera, and the password of the camera is the same as the NVR. For “No Link” issue, please enter NVR.

Menu – Camera – IP Camera, click Status icon of camera to check the error message first.

Scenario 1:

The user name or the password is wrong.

Solution :

If the IP camera has hard reset button, please turn off the camera (cut off the power). Then keep holding the button for more than 30 seconds. Meanwhile, power on the camera while holding the button. The device would be back to the inactive status. PoE NVR will automatically active and connect the camera.

If the IP camera doesn’t have hard reset button, please use SADP tool to reset camera password first. You can operate according to below steps:

1. Download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable.

3. Running SADP tool to search camera.

4. Select the device, and click the “forgot password” button.

5. If it has an export button, you can click it to export a device’s xml file and send it to our regional support team to reset password. 

6. Get import file from support team, then import file to reset device password.

(Note: Please set the new password of camera to the same as NVR’s.)

7. PoE NVR will automatically connect the cameras with same password.

Scenario 2:

Network is Unreachable

Solution:

If the camera is connected to NVR PoE port. 

1. Please download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable .

3. Running SADP tool to search camera, check device IP address.

4. Please access camera via web browser as following picture.

5. Go to Configuration – Maintenance – Default, default camera to factory settings, PoE NVR will automatically active and connect camera.

If the camera is connected to the PoE switch, please connect switch to NVR LAN port. The IP address of the camera must be in the same network segment as the IPv4 address of NVR. Then enter NVR Menu- Camera- IP Camera, select camera and click Edit icon.

Select Adding mode to Manual, enter camera IP address and correct password, then click OK to add camera.

Scenario 3:

IP camera does not exist

Solution:

“IP camera does not exist” means NVR does not detect the camera input.

Please check whether the camera is properly connected to the POE port of the NVR. You can try to change a shorter cable, change a PoE port or connect a external power supply to IP camera to test.

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How to Solve Live View Error on iVMS-4200

This document displays how to solve common Live View Error on iVMS-4200. In order to get high performance, please kindly download and install the latest version of iVMS-4200 via the link: https://www.hikvision.com/en/support/download/software/ivms4200-series/

Case 1: HCNetSDK.dll[2] 

Case 2: Playctrl.dll[2]

Case 3: HCNetSDK.dll[5] 

Case 4: HCNetSDK.dll[91] 

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One Picture to Solve 6 Errors about Unbind

If the bound account can not login and you can not access the device via local GUI, you could try to unbind device from Hik-Connect App or SADP tool.

How to Unbind Device via Hik Connect APP 

How to Unbind Device via SADP tool 

When you unbind the device and meet errors, hope this picture could help you to solve it.

Scenario 1:

“102060” “102075” or “Unbinding failed. Not support by the device.” on App/SADP or “unlinking timeout” on local GUI

Solution:

1. We recommend you login the previous account to delete the device, then add it to the new account.

 2. If the previous account can not login, you could choose third party DDNS name to get remote live view. Please refer this guide: How to Use Third Party DDNS Services V3.0.pdf (hikvision.com)

3. If necessary, please kindly connect the local support team for better solve this issue. 

Scenario 2:

“Operation Failed 7” or “Error code: 99 Network Connection Failed” or “Hik-Connect service is offline”

Solution:

1. Enable Hik-Connect function in device and make device Hik-Connect status is online.

2. If device Hik-Connect status goes online and offline frequently, change to a stable network or upgrade firmware then try again.

3. If the problem persists, contact support to confirm connection status.

Scenario 3:

“Incorrect Device IP Address”

Solution:

1. Make sure your mobile/computer connect to the same LAN as device connect to.

2. Connect device and mobile/computer to primary routing network in topological map.

3. Enable UPNP function of the router, try to upgrade device firmware and reboot the device.

Scenario 4:

Only the device in the same area with the app can be unbound from its account.

Solution:

Please confirm the area which the bound account belongs first.

1. Via App: Use new account with the same registered area information to unbind.

2. Via SADP: Make sure the geographic location of the device is the same as the area to which the bound account belongs.

3. If you don’t know the area information of the bound account, please contact support team help you confirm or assign registered area information.

Scenario 5:

Operating failed: 153

This error caused by inputting wrong password too many times and the user was locked.

Solution:

1. Reboot the device.

2.  Modify the LAN IP of the PC or mobile phone and try again.

Scenario 6:

The device cannot unbound from any account for more times.

Solution:

1. This error means the device have been unbound too many times during one day, and you could try to unbind after 24h.

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Two Steps to Solve No Result of VCA Playback Search

If do VCA search on playback page of Hikvision device and there is no event result, please do the following 2 steps.

Notes: Before searching playback video, make sure you have configured recording schedule on Hikvision device. 

Step 1: Enable Dual-VCA on Web

(a) Login to web page of device as the below picture.

(a) Login to iVMS-4200 and click Setting button – Basic settings

(b) Go to Configuration –Video/Audio– Display Info. on Stream to tick the checkbox of Enable Dual-VCA then Save.

Notes: After above settings, do VCA search via web browser of the camera. If the device is DVR/NVR/HVR, except for configuration on web, we also need to do step 2.

Step 2:

If the device is DVR/NVR/HVR, login local GUI, click Configuration Button – Advanced – enable Save Camera VCA Data.

After above settings, search VCA playback as below:

(a) via web browser

(b) via local GUI on DVR/NVR/HVR

Notes: If search motion detection VCA playback, Enable Dynamic Analysis for Motion is necessary.

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What Can We do If NVR Cannot View via Chrome

It is recommended to download ivms-4200 on your computer instead of viewing via Chrome browser.

If you want to use Chrome browser to view, download Plug-In first, install it and restart the browser, then you can view via Chrome. 

If ‘Download Plug-In’ does not show, it usually means that your NVR does not support live view via Chrome, in this situation, there are mainly 5 ways to solve the issue:

1. Turn to Configuration > Local > Live View Parameters > Protocol. Switch protocol from TCP to UDP, or switch from UDP to TCP, save and view in chrome.

2 & 3. Some devices support to check network resource statistics. Turn to Configuration > Maintenance > Network Resource Statistics. If the previous value of Input Bandwidth is almost equals to the latter value, please reduce bitrate.

For those device which cannot check Network Resource Statistics, you can reduce bitrate and resolution directly for a try.

Turn to Configuration > Video/Audio > Video

Reduce Resolution and Max. Bitrate, save and view in Chrome. The reference value are as follows: 

Resolution —Max. Bitrate

1080P(2MP) — 4096 kbps

720P(1MP) — 2048 kbps

704*528（4CIF） —- 1024 kbps 

528*384 （2CIF） —- 512Kbps

Please set your NVR Video Encoding type as your camera supports, which means if your camera only support H.264 please switch NVR Video Encoding to H.264.

4. If your NVR supports multiple video output interfaces, it is recommended that 1 camera only set 1 output interface. Although the other interfaces you configured and didn’t use, NVR is decoding which will occupy the encoding ability and may cause the issue. 

5. Open Microsoft Edge on Windows 10.

Turn to Setting > Default browser > Internet Explorer compatibility Under the “Internet Explorer compatibility” section, turn on the “Allow sites to be reloaded in Internet Explorer mode” toggle switch.

Click the Restart button, then you can view via Edge browser.

If you have done all the above, the issue is still not solved, contact local support and provide the following information:

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Introduction

It’s never been simpler to ensure the security of your house or place of business in these age of modern technology. Because to its strong capabilities and easy-to-use interface, RXCamView is a popular smartphone application designed for controlling security cameras. Although the software is mostly meant to be used on mobile devices, a lot of customers want the ease of having their surveillance feeds accessible on PCs. We’ll go through the advantages of using RXCamView for PC in this blog article, along with a detailed setup tutorial.

Why Opt for RXCamView on a PC?

1. Increased Screen Space

The increased screen real estate that RXCamView on your PC provides is one of its main benefits. You may watch many video feeds at once and get a full picture of your surroundings with a computer display.

2. Improved Split-Minute

On your computer, you may effectively multitask by using RXCamView app. You may focus on other things, including office work, internet surfing, or running your company, while keeping an eye on your cameras at the same time.

3. Accurate Keyboard and Mouse Control

Using a keyboard and mouse makes navigating around your camera feeds and settings more straightforward. You can precisely access camera settings, pan, tilt, and zoom in real time, which improves your capacity to react to security incidents.

4. Robust Association

When compared to mobile devices, PCs often provide more reliable and continuous internet connections. This stability guarantees continuous access to your security cameras, which is essential for preserving your property’s security.

5. Numerous Storage Choices

Your storage options are more flexible on a PC. You may preserve important security recordings by storing video footage and images locally on the hard disc of your computer.

RX CamView Installation Instructions for Windows 10

Get RXCamView for Windows first before moving on to the installation procedure. Use a file compression programme like WinRAR or 7Zip to extract the RXCamView download once it has been downloaded for Windows and Mac OS.

Double-clicking the programme file will launch the installation procedure. Open the RXCamView for PC folder once the download file has been extracted.

Downloading and Installing RXCamView for PC

After discussing the advantages of using RXCamView on your computer, let’s go through how to set it up:

1. Set up an emulator for Android

To use RXCamView on Android and iOS devices, you must first install an Android emulator on your computer. LDPlayer, NoxPlayer, and BlueStacks are a few well-liked choices. Install any of these emulators that you’ve downloaded.

DOWNLOAD RXCAMVIEW

DOWNLOAD BLUESTACKS

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2. Get RXCamView.

Launch the Android emulator, then go to the Google Play Store from inside it. Look for “RXCamView” and download the software.

3. Start RXCamView.

Open RXCamView from inside the emulator once it has been installed. If you don’t already have an RXCamView account, you’ll need to create one or log in.

4. Include Your Lenses