Senstar Thin Client User Guide 2024 - DVRCMS.Com

Senstar Thin Client User Guide 2024

Senstar Thin 2024, The Senstar Thin Client is a simple and cost-effective device designed to display 1080p video from 30+ video camera manufacturers via Profile S, as well as from the Senstar Symphony VMS or any RTSP-compatible video source.

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The device is ideal for space-constrained environments due to its compact design while its web-based interface makes it easy to configure and manage. The Senstar A10D Thin Client™ is a secure, reliable, and cost-effective PC alternative designed to display 720p or 1080p video from network video quickly and easily. The device can be controlled via the web, or through the convenience of your smartphone.

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Supported Touch Screen Monitors for Thin Client 2.0.1

AG Neovo – http://ca.agneovo.com/

iiyama ProLite – http://www.iiyama.com/us_en/products/prolite-t1731sr-1/

For more information, see the Release Notes in the downloads page: https://xnet.senstar.com/Xnet/Downloads/ThinClientUpdate.aspx

Senstar A10D Thin Client Firmware Upgrade

The following article outlines how to check for firmware updates through Thin Client.

Optionally, you can manually download the firmware upgrade from here and then click Upgrade from the Maintenance section, as shown in step 2.

 

A10 Update

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onnect to Thin Client using SSH

Enable SSH in Thin Client

SSH is disabled by default and any time a factory restore is performed.

1. Open a web browser and enter http://thinclientIP/EnableSSH. Recommended browsers include: Mirosoft® Internet Explorer, Mozilla®, Firefox®, and Google Chrome™.

2. The message “SSH Successfully enabled” appears.

4. If you are using Windows® ensure a version of PuTTY is downloaded.

a.In the PuTTY Configuration window enter the IP address of your Thin Client in the Host Name field.
b.Select Connection Type SSH.
c.(Optional) To assign a name for the connection enter it in the Saved Sessions field. A different name can be assigned to each of your Thin Clients.
d.Click Open.
e.If this is the first time that PuTTY was used to log in to the server with SSH a PuTTY Security Alert message is generated. Click Yes to continue. 
f.When prompted enter your username and password. NOTE: Log in as the root user if this is the first time logging in to the server.
g.Press Enter. If the correct root password was entered, the prompt responds with a shell prompt: [root@yourservername ~]#

When you are done, you should consider disabling SSH. The link to disable SSH is http://thinclientIP/DisableSSH.

Cannot connect to ONVIF-compliant camera because no ONVIF stream available

Issue

Network cameras/encoders supporting ONVIF do not offer a way to set up an ONVIF stream/profile necessary for making an ONVIF connection from the Thin Client to the ONVIF-compliant device.

Solution

If the camera manufacturer does not provide a method for setting up ONVIF streaming profiles, use a third-party tool to do so. One such open source tool is the ONVIF Device Manager: http://sourceforge.net/projects/onvifdm/

 

Senstar Thin Client User Guide 2024

Read Also : Verkada Viewing Station setup and user guide

Device cannot connect to Video Source

Issue

The Thin Client cannot to Bridge, and you see an Invalid Video Source error when setting up or re-configuring the device as follows: “Unable to connect to video source. Please verify server address and credentials and try again.”

 

test

Solutions

 Ensure that the Symphony Mobile Bridge Server IP address, Port, and user credentials are correct.
 If a firewall or layer 3 switch is installed between the Thin Client and the Mobile Bridge Server and/or Symphony, ensure that the proper ports are forwarded and/or routed. See the Symphony Installation Guide and/or the Mobile Bridge Installation Guide for port information.

All Thin Client Articles

10313

Device does not power on

10314

HDMI output is not working or is cut off

10315

Device cannot connect to Video Source

10316

Camera views contain blank camera panels

10317

Cannot connect to ONVIF-compliant camera because no ONVIF stream available

10330

Connect to Thin Client using SSH

10340

Edges of the Displayed Image are Cropped

10347

Senstar A10D Thin Client Firmware Upgrade

10384

Cannot Log into Thin Client Using Chinese Characters

10401

Supported Touch Screen Monitors for Thin Client 2.0.1

10410

Connection Fails, Unable to Retrieve Live Video: Thin Client 2.1.0 – Mobile Bridge

10411

Thin Client 2.1.0 – Wrong time displayed in video decoration when connecting to cameras via Mobile Bridge

10414

2.2.0 Keyboard and Remote Control Functions

10420

Touch Screen Not Working with Thin Client

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Camera views contain blank camera panels

Issue

Thin Client camera views contain one or more blank camera panels on the web interface and/or the HDMI output monitor.

Solution

The Thin Client can decode up to 1920×1080 at 30 FPS in H.264, MJPEG, or MPEG4. Ensure you have at least one (1) camera stream configured at this resolution or lower.

Note: Camera streams above 1920×1080 resolution cannot be decoded to the camera.

The Thin Client device automatically selects an appropriate video stream based on the resolution of the panel the video is being rendered in. Thin Client will select the stream with a resolution that most closely matches the panel's resolution without exceeding it.

Therefore, it is recommended to have one (1) stream at 1920×1080 and another stream at 800×450 as the Thin Client will select the best stream automatically based on the camera view layout selected.

Cisco 2960-X and Catalyst SG300 switch with Thin Client

Issue

Thin Client is not connecting to cameras, not displaying cameras, not working properly on the network.

Reason

The network port is ‘flapping' that is, going up and down constantly and so the Thin Client cannot connect.

Source of Problem: Cisco Switches

 (2960-X) and 2960 models
 Catalyst SG300  … (MPP)

The EEE (Energy-Efficient Ethernet) feature on the switch is the source of the issue. See Cisco bug report here:

https://quickview.cloudapps.cisco.com/quickview/bug/CSCus35889

Resolution

Disable the EEE feature on the switch. This resolves the issue with the Thin Client.

Edges of the Displayed Image are Cropped

Symptoms:

The edges of the displayed video images are cropped.

Probable Cause:

It is likely that overscan is enabled on the displays being used. Overscan is the term used to describe the situation when not all of an image is present on a viewing screen. By default most TVs and monitors are set to use overscan to compensate for potential artifacts at the edge of the screen from the incoming signal.

Solution:

Turn off overscan on all the displays being used. The procedure for this varies depending on the product; therefore, consult the documentation for your particular model for complete .

 

 

 overscan example

Device does not power on

Issue

When you attempt to power on the Thin Client by plugging it in to a PoE switch, and one or more of the following occurs:

 The device does not power on.
 The device LED, located on the front of the device, do not light up, and the device does not boot up.
 You are unable to reach the Thin Client web interface by the device's IP address.

Solutions

 Verify that the device is connected to a PoE switch.
 Ensure that the PoE switch has not exceeded its maximum power budget

HDMI output is not working or is cut off

Issue

The Thin Client is not displaying HDMI output on the monitor.

– or –

HDMI television output is partially cut off.

Solutions

 It is recommended to use the HDMI cable supplied with the Thin Client. DVI/VGA/HDMI converters may not work.
 Ensure that the overscan feature is disabled when using an HDMI television. See the television documentation for details.

Upgrading from a version older than 1.2.1.515

If you have a Thin Client version older than 1.2.1.515 do NOT update directly to Thin Client 2.01.

You MUST update to 1.2.1.515 first and then to 2.0.1.

The version number is displayed in the top left of the Web interface and in the About section at the top of the  page.

Version number in web interface

Version number in About section of Settings page

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Connection Fails, Unable to Retrieve Live Video: Thin Client 2.1.0 – Mobile Bridge

Example Scenario:

When you connect a Thin Client to a PSA, the Mobile Bridge is installed with default values. The entered IP address is localhost or 127.0.0.1.

Issue:

Thin Client tries to retrieve live video and the connection fails.

Solution:

During Mobile Bridge setup, you must enter a unique IP address when Mobile Bridge is installed on the same machine as the Symphony Server. Do NOT enter 127.0.01 or localhost during the Mobile Bridge setup because the Thin Client will NOT be able to retrieve video via that Mobile Bridge.

Example:

new IP address in mobile bridge setup

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Cannot Log into Thin Client Using Chinese Characters

Applies to Thin Client v2.0.0 and 2.0.1

 

Issue:

User tries but fails to log into Thin Client using Chinese characters in username or password.

Solution:

To set up your Thin Client so that users can log into the Thin Client using Chinese characters, you must modify Thin Client settings using the settings.sh script.

2.Run the following command:
3.>/settings.sh MBCodepage 936
4.
5.Note: If 936 (Simplified Chinese) does not work, try 950 (Traditional Chinese) >/settings.sh MBCodepage 950
6.Run the following command:
7.>/settings.sh MBCodepage
8.

Note: To ensure settings are updated, it should print to screen, MBCodepage|936 or MBCodepage|950

If you run Mobile Bridge version 2.1.6 or newer, the code page is printed on start. Search for “Current encoding” in Mobile Bridge log:

Current encoding: xxxxx codepage: yyyyy

Thin Client 2.1.0 – Wrong time displayed in video decoration when connecting to cameras via Mobile Bridge

Issue:

When you connect to cameras via Mobile Bridge and you manually change the time in the Thin Client web interface, the time does NOT change on the video decoration. The time decoration in the video is always the time of the server to which the camera is connected.

Cause:

Thin Client converts the Symphony Server's Coordinated Universal Time (UTC) to local time and displays it in the video decoration. The time decoration therefore is not affected by local system time.

Reason:

This is necessary because of historical video, which must show the converted time from the server.

Important: If the time is changed when connecting directly to the camera, the updated time is displayed in the video decoration.

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2.2.0 Keyboard and Remote Control (CEC) Functions

Function

Remote Control Device

Keyboard

Select (from list)

Select

Enter

Cancel (list selection)

Exit Return

Esc

Escape Full Screen Mode

Exit Return

Return Esc

Clear Camera

 

Delete

Camera List

C (Yellow)

C

View Menu

D (Blue)

D

Play

Play

P

Pause

Pause

P

Live

Exit

Escape

Speed

12345

12345

Forward 1 second

9

]

Forward 10 seconds

>>

>.

Backward 1 second

7

[

Backward 10 seconds

Zoom Timeline In

-Volume

Zoom Timeline Out

+Volume

+=

Timeline Left

Left Arrow

Left Arrow

Timeline Right

Right Arrow

Right Arrow

Channel Up

+Channel

Page-Up

Channel Down

-Channel

Page-Down

*Date Picker

 

 

*Export

 

 

Live PTZ: Zoom In

Red

+

Live PTZ: Zoom Out

Green

Live PTZ: Pan Right

Right Arrow

Right Arrow

Live PTZ: Pan Left

Left Arrow

Left Arrow

Live PTZ: Tilt Up

Up Arrow

Up Arrow

Live PTZ: Tilt Down

Down Arrow

Down Arrow

Live PTZ: Home

Stop

Home

Live PTZ: Preset Menu

0

0

Live PTZ: Preset Number

123456789

123456789

* Mouse and touch control only.

Note: Consumer Electronics Control (CEC) has different trade names depending on the manufacturer. For example:

 Anynet+ with
 Simplink with LG
 Bravia Link and Bravia Sync with Sony
 VIERA Link and EZ-Sync with Panasonic

Touch Screen Monitor Not Working with Thin Client

Problem:

Touch screen monitor does not work with the Thin Client.

Issue:

The touch screen monitor must be on before powering on the Thin Client.

Resolution:

Ensure your monitor is on and restart the Thin Client.

Add Axis cameras with dewarped panoramic view to Thin Client devices

To see the video from an Axis fisheye camera in a dewarped panoramic view, you must manually add the camera using a direct connection with an RTSP URL.

1.On the camera, select the stream profile setting (for example, panorama), choose the resolution (for example, 1600×600), and select Mirror if required. For more information, see https://www.axis.com/support/faq/FAQ115871.
2.On the Thin Client device, manually add the camera using the following RTSP URL:
3.rtsp://ip_address/axis-media/media.amp?camera=profile_id2&resolution=resolution

Where ip_address is the IP address of the camera, profile_id is the stream profile setting for the camera, and resolution is the resolution of the camera.

Stream profile settings:

 Camera=1 Overview
 Camera=2 Panorama
 Camera=3 Double Panorama
 Camera=4 Quad View
 Camera=5 View Area 1
 Camera=6 View Area 2
 Camera=7 View Area 3
 Camera=8 View Area 4

Thin Clients do not display video when connecting through Mobile Bridge

Symptoms

Thin Clients do not display video when connecting to Symphony using Mobile Bridge.

Probable cause

The Thin Clients are using TLS 1.0 and the Mobile Bridge is using TLS 1.2.

Solution

Configure the Thin Clients to use TLS 1.0.

1.On the server that host the Mobile Bridge, close all browser windows.
2.Click Start.
3.Type regedit and press Enter.
4.Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols.
5.Create a key called TLS 1.0.
6.In the TLS 1.0 key, create a key called Server.
7.In the Server key, create a 32-bit DWORD called Enabled and click OK.
8.Double-click Enabled and change the value to 1.
9.Click OK and close the Registry Editor.
10.Restart the Mobile Bridge and Thin Client.

SNMP settings for Thin Client devices

To connect to a Thin Client device using an SNMP browser, you must use the following settings in addition to the IP address of the Thin Client device.

Setting

Value

Address

The IP address of the Thin Client device.

Port

The port that the Thin Client uses for SNMP connections.

Read Community string

l2

SNMP version

2

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5 thoughts on “Senstar Thin Client User Guide 2024”

  1. When you’re diving into the Thin Client experience, don’t forget to fine-tune those display settings for a top-notch viewing ride and turbocharge your system’s performance. And hey, setting up those scheduled backups isn’t just a chore – it’s your trusty sidekick in keeping your data safe and your maintenance hassle-free. It’s all about maximizing your tech game for smooth sailing!

    Reply
  2. Isn’t it a blast troubleshooting for hours? Watch those video edges disappear with overscan! And who needs stable networks? Keep EEE on and enjoy the ‘flapping’ fun with Senstar Thin Client!

    Reply
  3. Ever explored the Senstar Thin Client User Guide 2024? It’s packed with cool troubleshooting hacks for fixing any connection glitches during setup. Plus, if you’re more of a visual learner, check out the online tutorial videos – they’ve got your back for configuring your Thin Client like a pro! It’s a handy resource for smooth sailing with your system.

    Reply
  4. I gotta say, while the guide covers basics like server connections, it might not be equipped for complex network setups, leaving users hanging in tricky situations. Also, updating firmware isn’t stressed, which could cause compatibility woes with Senstar Thin Client. A more detailed troubleshooting approach could save some headaches.

    Reply
  5. Feeling a bit stressed about those connection problems? Don’t fret! If you’re still running into trouble despite following the guide, reaching out to Senstar’s customer support for extra help could be a lifesaver. It may also be worth updating the firmware on both the Senstar Thin Client and your ONVIF camera for smoother operation. Remember, help is just a call away!

    Reply

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