AXIS Camera Station troubleshooting guide - DVRCMS.Com

AXIS Camera Station troubleshooting guide

.This is a collection of issues related to AXIS Station and how to troubleshoot them. The issues are stored under a related topic to make it easier to find what you are looking for, a topic can be for example audio or . For every issue there is a solution described. Troubleshooting can sometimes be to reproduce the problem in order to find your solution.

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The AXIS Camera Station service

The AXIS Camera Station service restarts often

The server can be overloaded which causes a long task queue and might also corrupt the databases.

 Check the resource management of your system to verify if AXIS Camera Station or any other application is using a high number of resources.
 Run the database maintainer, go to Tools in the AXIS Camera Station user manual.
 If none of above helps, escalate the issue to Axis . Go to Escalation process.

Devices in AXIS Camera Station

Common issues

Can't contact the camera

AXIS Camera Station can't contact the camera. The listed are not added.

 Check that the camera is connected to the network, that power is connected, and that the camera is up and running.
 Go to Configuration > Add devices and try to add the camera again.

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Installation was canceled

The installation was canceled by the user. The listed cameras are not added.

To add the cameras, go to Configuration > Add devices.

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Fail to set password on camera

Password can't be set for the listed cameras.

 To set the password manually, go to Configuration > Devices > Management.
 Right-click the camera and select User Management > Set password.

Device can't be added

If the device was used in a different system before being added to AXIS Camera Station, a factory default of the device might be required

 If the device still can't be added to AXIS Camera Station, try to add the device to AXIS Device Manager.

It's possible to add another device model.

 If the device is a new product or has a newly released firmware, it can be a compatibility issue. Make sure to use the AXIS Camera Station software version.

If it's not possible to add another device model, troubleshoot the camera. Go to axis.com/support/troubleshooting.

Can't update device firmware through AXIS Camera Station

If it's not possible to upgrade the camera from its webpage:

 Troubleshoot the camera, go to axis.com/support/troubleshooting.

Firmware can't be upgraded for all devices:

 Check the network connection.
 If it's not a network related issue, escalate to AXIS Support. Go to Escalation process.

Firmware can't be upgraded for specific models:

 This can happen for new products and strange firmware.
 Escalate the issue to AXIS Support. Go to Escalation process.

No devices found

AXIS Camera Station automatically searches the network for connected cameras and video encoders but can't find any cameras.

 Check that the camera is connected to the network and that power is applied.
 If the client, server, or cameras are located on different networks, then proxy and firewall settings might need to be configured.
 
 Change the client proxy settings if the client and the server are separated by a proxy server. Go to Client proxy settings in the AXIS Camera Station user manual.
 Change the NAT or security system if the client and the server are separated by a NAT or security system. Ensure that the HTTP port, TCP (Transmission Control Protocol) port and streaming port specified in AXIS Camera Station Service Control are allowed to pass through the security system or NAT. To view the full port list, see Port list in the AXIS Camera Station user manual.
 Change the server proxy settings if the server and the devices are separated by a proxy server. Go to the Proxy settings section in Service control general in the AXIS Camera Station user manual.
 To add cameras manually, go to Add devices in the AXIS Camera Station user manual.

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Repeated message “Reconnecting to camera in 15 seconds”

This might indicate that:

 The network is overloaded.
 The camera is not accessible. Check that the camera is still connected to the network and that power is applied.
 There are problems with the graphics card.

Possible solutions for graphics card problems:

 Install the latest graphics card driver.
 Upgrade to a graphics card with more video memory and higher performance.
 Use the CPU for video rendering.
 Change the video and audio settings, for example by optimizing profile settings for low bandwidth.

Read Also : Senstar Thin Client User Guide 2024

Recordings

See Live view for more information about possible performance issues influencing recordings and .

Common issues

Continuous recording is not enabled

Continuous recording is not enabled for the listed cameras.

 To enable continuous recording, go to Configuration > Recording and events > Recording method.
 Select the camera and turn on Continuous.

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Can't on the specified drive

The recording storage (local storage or network storage) can't be configured.

 To use a different storage, go to Configuration > Storage > management.
 Add the storage and configure the storage settings for the cameras that should record to the storage.

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Fail to install the AXIS Video Content Stream application

This error message is displayed if the application can't be installed on a camera that supports AXIS Video Content Stream.

 To install the application manually:
 Go to Configuration > Devices > Management.
 Right-click the camera and select Install camera application.

Recording doesn't start

Recordings don't start or stop after a few seconds.

It could be that the disk is full or that there is too much intruding data.

 Check the “Camera Recording Storage” in the Server Configuration Sheet to make sure there is free space and no intruding data.
 Increase the storage limit for AXIS Camera Station.
 Allocate more storage to the storage pool. Go to Configure storage in the AXIS Camera Station user manual.

Recording gaps during continuous recording

Along with gaps, AXIS Camera Station alarms show “Recording errors”.

The gaps can occur for several reasons, such as:

 Server overload
 Network issue
 Camera overload
 Disk overload

Check if the recording gaps happen on all the cameras.

If it doesn't happen to all the cameras, check if the camera is overloaded. Questions that will help to sort things out:

 How often does the gap occur, every hour or every day?
 How long is the gap, seconds or hours?
 At what time does the gap happen?

Possible solutions:

 In the task manager or the resource manager of your server machine, you can confirm if one of the hardware resources is used more than normal. If the disk shows signs of overuse, we advise adding more disks and move several cameras to record on the new disks.
 You can also reduce the amount of data written on the disk (Video settings, ZIP stream, FPS, resolution). Keep in mind the throughput estimated by axis.com/support/tools/axis-site-designer.

For more information, see Live view and playback performance.

Can't play exported recordings

If Media Player doesn't play your exported recordings, check the file format. Exported recordings can be played using Windows Media Player (.asf files) and AXIS File Player (.asf, .mp4, .mkv). For more information, see Play and verify exported recordings in the AXIS Camera Station user manual.

Note

The player will automatically open all recordings that are in the same folder as the player.

AXIS File Player is a free software for video and audio playback. You can select to include it with the exported recordings, no installation is required. To play recordings, open AXIS File Player and select the recordings to play.

Recordings disappear

Recordings are only saved for a specified number of days. To change the number of days, go to Configuration > Storage > Selection.

If the storage becomes full, recordings will be deleted before the designated number of days.
To avoid a full storage, try the following:

 Add more storage. Go to Configuration > Storage > Management.
 Change the amount of storage space reserved for AXIS Camera Station. Go to Configuration > Storage > Management.
 Reduce the size of recorded files by changing for example resolution or frame rate. Go to Configuration > Devices > Stream profiles.
 
 Use H.264 video format for recording, M-JPEG format requires much more storage space. Go to Configuration > Devices > Stream profiles.
 Use Zipstream to additionally decrease the size of the recordings. Go to Configuration > Devices > Stream profiles.

Failover recording issues

The failover recording is not recording on the server after the connection is restored.

Possible causes:

 The bandwidth between the camera and the server is insufficient for the recording to be transferred.
 The camera was not recording to the SD card during the disconnection.
 
 Check the camera's server report. See axis.com/support/troubleshooting.
 Make sure that the SD card is working fine and there is recording on it.
 The camera time has changed or shifted since the disconnection.
 
 Make sure that the NTP is synchronised correctly for future recordings.
 Synchronize the camera's time with the server or the same NTP server on the camera as on the server.

The failover recording implementation in AXIS Camera Station is not designed to handle the following use cases:

 Controlled server shutdowns.
 Short interruptions less than 10 seconds in the connection.

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