A Network Video Recorder (NVR) is a critical tool for modern security systems, but using it effectively requires knowledge and finesse. This ultimate guide offers clear, actionable steps to help you set up and maximize your NVR’s potential.

Outline

1.Introduction: Why a Network Video Recorder Is Essential

2.Understanding What a Network Video Recorder (NVR) Is

◦ Definition and Components

◦ Types of NVRs: Standalone vs. PC-based

3.How Does an NVR Work?

◦ Network Connectivity and Camera Integration

◦ Video Compression and Storage Formats

4.Step-by-Step Guide to Setting Up Your NVR

◦ Unboxing and Connecting Hardware

◦ Configuring Network Settings

5.Configuring NVR for Optimal Performance

◦ Camera Setup and Network Configuration

◦ Storage Optimization and Backup Solutions

6.Best Practices for Managing and Monitoring NVR Footage

◦ User Interface Walkthrough

◦ Creating Custom Alerts and Notifications

7.Common Troubleshooting Tips

◦ Connectivity Issues

◦ Storage Problems and Maintenance

8.Top NVR Security Features You Need to Know

◦ Encryption and Data Protection

◦ User Authentication and Access Control

9.Integrating Your NVR with Other Smart Devices

◦ Smart Home Integration

◦ Cloud Storage Solutions

10.How to Scale Your NVR System

◦ Expanding Storage

◦ Adding Cameras and Devices

11.Conclusion: Making the Most of Your NVR System

Subject Headings

• Network Video Recorder

• NVR setup guide

• Security camera systems

• NVR camera connection

• NVR video storage

• Cloud backup for NVR

• NVR troubleshooting tips

• NVR home integration

• IP camera NVR configuration

• Remote access to NVR

Internal Links:

• [How to set up Hikvision Smart Hybrid Light cameras]

• [Hikvision Video Recorders FAQ]

• [The Ultimate Security Camera Buying Guide]

External Links:

• [What Is an NVR? – Security Basics]

• [Top 5 NVR Brands of 2024]

• [Best Cloud Storage Solutions for NVR Systems]

How to Use Network Video Recorder: The Ultimate Guide

Network Video Recorders, or NVRs, are at the heart of modern security and surveillance systems. Whether you’re setting up cameras for home security, monitoring your business, or integrating an NVR into a smart home, this guide will walk you through every critical aspect of using these powerful devices. Let’s dive into how to unlock the full potential of your NVR.

Introduction: Why a Network Video Recorder Is Essential

In today’s world, security is non-negotiable. Be it your home or business, keeping a watchful eye on your premises is a priority. But how do you keep all that footage organized and accessible? That’s where a Network Video Recorder comes in. The NVR is the backbone of modern security systems, responsible for recording and storing video data from IP cameras and ensuring that footage is easily retrievable.

Yet, despite their growing popularity, many people still struggle with how to properly set up and use these systems. The truth is, NVRs are incredibly versatile but require a bit of know-how to function at their best. Whether you’re a newbie or someone with basic knowledge, this guide will help you get the most out of your NVR system.

Understanding What a Network Video Recorder (NVR) Is

Definition and Components

First things first: what is a Network Video Recorder? In simple terms, an NVR is a device that records video from IP cameras and stores it digitally on hard drives. Unlike DVRs (Digital Video Recorders), which work with analog cameras, NVRs are built to handle IP cameras, which transmit data over a network.

Key Components of an NVR:

• Processor: Handles the incoming video feeds.

• Hard Drives: Where all the video footage is stored.

• Network Interface Card (NIC): Connects to the local network or internet.

• Operating System: Manages the recording, playback, and storage of video.

Types of NVRs: Standalone vs. PC-Based

There are generally two types of NVRs: standalone and PC-based. Standalone NVRs are dedicated devices that are easy to install and use, while PC-based NVRs allow for more customization but require more technical knowledge.

If you’re looking for simplicity, go for a standalone NVR. If you need flexibility and advanced features, a PC-based NVR might be more your speed.

How Does an NVR Work?

Network Connectivity and Camera Integration

An NVR works by connecting to IP cameras through a network. These cameras can be connected via Ethernet cables or wirelessly through Wi-Fi, though wired connections are generally more stable. Once connected, the cameras send video data to the NVR, where it’s processed, compressed, and stored.

The beauty of NVR systems is that they’re highly scalable. You can easily add more cameras or swap out old ones without having to upgrade the entire system.

Video Compression and Storage Formats

NVRs use various video compression techniques like H.264 or H.265 to ensure that high-quality footage doesn’t take up excessive storage space. Understanding how compression works is crucial to optimizing your NVR’s storage and performance. H.265, for example, offers superior compression, which means more footage can be stored without sacrificing video quality.

Step-by-Step Guide to Setting Up Your NVR

Unboxing and Connecting Hardware

Once you’ve chosen the right NVR system, it’s time to set it up. Here’s a simple step-by-step process:

1.Unbox the NVR and Cameras: Start by laying out all components.

2.Connect the NVR to a Monitor: Most NVRs have HDMI or VGA ports.

3.Connect Cameras: Using Ethernet cables or Wi-Fi, link your IP cameras to the NVR.

4.Power Up: Ensure both the NVR and cameras are receiving power.

5.Connect to the Internet: This allows you to access the NVR remotely.

Configuring Network Settings

Once the hardware is connected, you’ll need to configure the network settings. This usually involves assigning IP addresses to each camera and ensuring they’re all properly communicating with the NVR. Most modern NVRs offer plug-and-play functionality, automatically detecting cameras on the network.

If you’re having trouble, use the NVR’s manual to navigate its settings interface and configure IP addresses manually.

Configuring NVR for Optimal Performance

Camera Setup and Network Configuration

After your initial setup, it’s time to configure the finer details. Log into the NVR’s user interface, usually through a web browser or mobile app, and tweak the camera settings to your liking. Adjust aspects like:

• Frame rate: For smooth video playback, a frame rate of at least 30 fps is recommended.

• Resolution: Ensure you’re recording in high definition (1080p or higher) for clear footage.

• Motion Detection Zones: Set up specific areas in the frame where you want motion detection to be active.

Storage Optimization and Backup Solutions

The amount of storage you have will determine how long you can store footage. It’s essential to configure your NVR to overwrite old footage or set up an alert system when storage is nearing capacity. External hard drives or cloud storage solutions can also be integrated to expand your storage capabilities.

Best Practices for Managing and Monitoring NVR Footage

User Interface Walkthrough

One of the biggest advantages of NVRs is the easy-to-navigate interface that allows you to monitor and manage multiple cameras simultaneously. Take advantage of the following features:

• Live View: Monitor real-time footage from all connected cameras.

• Playback Mode: Search for specific footage using time stamps or motion events.

• Snapshot Functionality: Capture still images from video for quick reference.

Creating Custom Alerts and Notifications

For maximum efficiency, set up motion detection alerts. Most NVRs allow you to receive notifications on your phone or email whenever movement is detected. This feature can be a lifesaver, especially for business owners who want to keep an eye on their premises after hours.

Common Troubleshooting Tips

Connectivity Issues

If your cameras keep losing connection, the first thing to check is your network. Wired connections are always more reliable, but if you’re using Wi-Fi, ensure that your cameras are within range of your router. Another issue could be IP conflicts, so double-check that all devices have unique IP addresses.

Storage Problems and Maintenance

Running out of storage is a common issue with NVRs. Always ensure your system is set to overwrite old footage when space runs out. Also, periodically check the health of your hard drives and clean out any unnecessary files to avoid crashes or data loss.

Top NVR Security Features You Need to Know

Encryption and Data Protection

In an age of increasing cyber threats, it’s essential to ensure your NVR is protected from unauthorized access. Many modern NVRs come equipped with encryption features that protect your data both during transmission and when stored on your hard drives. Always enable encryption and regularly update your system to protect against new vulnerabilities.

User Authentication and Access Control

Another critical security feature is user authentication. Only authorized users should be able to access your NVR’s settings and footage. Set up unique usernames and passwords, and consider two-factor authentication for added security. Be sure to limit access to trusted individuals and regularly audit who has access to your system.

Integrating Your NVR with Other Smart Devices

Smart Home Integration

NVRs can be integrated with smart home systems like Google Home, Amazon Alexa, or Apple HomeKit, enabling you to control and monitor your cameras through voice commands or centralized apps. Imagine being able to ask Alexa to display your front door camera on your living room TV.

This level of integration not only adds convenience but also increases the security of your home or business.

Cloud Storage Solutions

For those looking to safeguard their footage from potential hardware failures, cloud storage offers a flexible and secure solution. Many NVR brands now offer cloud-based backup options, ensuring that even if your local storage is compromised, your footage remains safe and accessible.

How to Scale Your NVR System

Expanding Storage

As your surveillance needs grow, so will your need for additional storage. Thankfully, scaling your NVR system is relatively straightforward. Most NVRs support external storage via USB or eSATA connections, allowing you to add more hard drives without replacing your existing ones.

Adding Cameras and Devices

Adding more cameras to your NVR is as simple as connecting them to the network. Before doing so, however, ensure your NVR can handle the additional bandwidth and storage requirements. If you’re running a business with multiple locations, consider setting up multiple NVRs that can be monitored from a single, centralized interface.

Conclusion: Making the Most of Your NVR System

Your Network Video Recorder is the linchpin of your security system. From setup to monitoring, troubleshooting, and scaling, there are many aspects to consider when making the most of your NVR. By following the steps and best practices outlined in this guide, you’ll be well-equipped to optimize your NVR’s performance, ensuring that your security system remains reliable, efficient, and future-proof.

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Voice prompt description in the process of adding a device

Pressing the “RESET” button triggers a long “beep,” indicating the device is in network configuration mode.

3. Two “Beeps”:

Emitting two beeps signifies the device received a request to add when scanning a QR code or receiving Wi-Fi information.

Blurams Cameras Installation and Connection Guide

4. “Camera is having trouble finding your network, please check your network name again and move the camera closer to your router”:

Indicates Wi-Fi connection issues. Retry device addition, ensuring:

a. Connected to a 2.4G Wi-Fi, not 5G.

b. Correct Wi-Fi password.

c. Device proximity to the router.

5. “Camera is having trouble connecting to the network, please try re-entering your password”:

Alerts mismatched Wi-Fi name and password. Retry, ensuring accurate Wi-Fi details.

6. “Camera is having trouble finding your network, please try moving camera closer to your router”:

Suggests weak Wi-Fi signal. Retry with the device closer to the router.

7. “Wi-Fi connection successful, camera is trying to connect the server”:

Indicates successful Wi-Fi connection; device is attempting server connection.

8. “Wi-Fi network error, the camera is having trouble connecting to the network, please try again later”:

Signifies server connection failure. Check if Wi-Fi network can access the Internet.

9. “Configuration is complete, please wait for the camera online”:

Marks successful device addition. Complete remaining configuration steps as guided for device usage.

If you are still unable to connect to the network, please provide the following information, and contact our customer support team at support@blurams.com for assistance.

How can I add a new device/ connect to network?

Different device models need to be added in different ways depending on your smartphone and device model, there are four ways to add devices based on the device’s functions. Before you start adding devices, please note the following points:

Different adding methods will be different due to different attributes of the device.

QR Code(Wi-Fi Connection)

AP Mode(Wi-Fi Connection)

Network Cable Connection

Bluetooth Connection

The Outdoor Lite2 indicates “Network Error”

If the outdoor lite2 (A20) indicates “Network Error”, please try to take a look at the below steps:

1, Connect the Ethernet cable from the router and power up the camera.
2, Add device using the App WiFi method, prompt with say Connection Successful.
3, Ethernet can be unplugged and Wi-Fi connection will be established.

If the issue still can’t connect via the Ethernet cable, please contact the support team email for advice.

Also, if you have the SD card and SD card reader, update the firmware will fix this issue also.

.

How to access the camera on PC

If you want to access the camera on web browser, there are two ways to access the web client.

1, Please go to the web client via the below link.

https://client.blurams.com/login

2, Please go to our official website, tap the “My device” to access the web client.

How to change the email address for the account?

If you want to change the email address for the account, we are so sorry it can’t be changed. The Blurams account is only linked to one email address, and it can’t be changed after registration.

If the old email address is unavailable, we suggest that you can register a new account with the new email address, then add the camera under the new account.

Please note: If you set up the camera under the new account, all the video data, Blurams Guard plans, and camera settings will still be under the old account, and it can’t be transferred to the new account.

Why the lens is rotated by itself or out of control?

If the device is rotated by itself or out of control, please try to troubleshoot it by following steps:

1, Please check if the Motion tracking function is on, if not, please turn off it. (Picture 1)

2, Please check if the Auto Cruise function is on, if not, please turn off it. (Picture 2)
3, Restart the device.
4, If the device still rotates by itself, please provide a video about it, and please attach the MAC address.

Can’t scan the QR code

If the Blurams Cam can’t scan the QR code, first, please make sure the device is red light blinking, please try to troubleshoot the issue by taking the below steps:

– Remove the camera’s lens protective film to make sure the lens is clean

– Adjust the smartphone screen brightness, Switch the App theme to Light, please go to the Blurams app >- Me >- Settings >- Theme, switch to Light mode

– Place the home security cameras on a table or platform, adjust the phone to let it scan the QR code

– Tap the QR code to enlarge it

– Adjust the distance between the lens and screen, the best distance is 3 ~ 5 inch

Please note: the device model A21C Outdoor Pro canadd it via the AP mode, it doesn’t need to scan the QR code; The outdoor lite2, outdoor lite3 supports connect via the Ethernet cable also.

How to remove or delete a device under my account

When you need to transfer a device to another account, or return it back, please delete the device from your account.

.

You can delete the device by selecting the “Remove Device” option on the device’s [Preferences/Settings] ”

If the device is associated with a Cloud Service, when the device is removed, the Cloud Service will be unassociated with this device.

This will not affect your other devices.

You can manage all Cloud Services under your account through “Me” -> “Cloud Service” -> “My Cloud Service”.

In addition, it is worth noting that when the device is removed, please save your video data to avoid data loss due to accidental removal.

Change the network

If the device is offline:

If the device is offline, you can only connect the device to the new router by re-adding the device. You can connect the device to the new router through the [Troubleshooting] button on the device list, [Update Wi-Fi] in the [Preferences/Settings], or by adding a new device.

If the device is online:
When the device is online, you can go to the device’s [Preferences/Settings] -> [Network Info] -> [Update Wi-Fi] to connect the device to the new router. After entering this section, the available Wi-Fi list scanned by the device will be automatically loaded. Select the Wi-Fi to which you need the device to connect and enter the password, and this Wi-Fi information will be sent to the device. The device will then try to connect to the new Wi-Fi. Even when the device is online, connect the device to the new Wi-Fi by adding the device again.

My device appears disconnected or offline

If the device shows that it is disconnected or offline, it may be caused by short-term network fluctuations or changes in the network conditions of the environment where the device is located. Please re-add firstly by the methods in 2.2 and if re-adding doesn’t work then check the following steps of your wifi environment:

What do the different status light colors mean?

Status lights on devices are an important tool that can help you find out what a given problem is. They can be divided into the following types:

Note: if the camera’s status light keeps solid red or green light even if press the set button, please contact the support team for advice.

Apple Siri set up guide

If you want to voice command the device, like turn on/ turn off/ show the live stream, please try to enter the Blurams app [Discover]>- [Siri Shortcuts].

Prerequisites for use:
1. Siri voice control function only supports iOS12 and above systems;
2. Only supports English and Simplified Chinese;
3. The shared device does not support adding shortcut commands.

Steps for usage:
1. Open the app and click the Discover button in the bottom navigation bar to enter the discovery page
2. Click Siri Shortcuts to enter a new page. Each device supports 3 commands individually.

The three commands are defined as follows:
1) Show the camera: call up the blurams APP, jump to the playback page to play the real-time video of the corresponding camera.
2) Turn on the camera: without manually open the blurams App, directly open the corresponding camera automatically.
3) Turn off the camera: without the user manually opening the blurams App, the corresponding camera is automatically turned off directly.

3. Click the “+” sign on the right side of each command to call up and add it to the Siri page. The default shortcut name is the name of the list, which can be modified by the user;
4. After the instruction is added to Siri, the Siri voice command is displayed on the second line of the list, and the plus sign on the right side of the list becomes an arrow to the right. The user can click the list option to re-start edit;
5. After the command is successfully added, Siri is invoked, and the user reads the set voice command to perform the corresponding operation.

Alexa app says “Waiting for Blurams”

If the Amazon Alexa can’t play the live stream and says “Waiting for Blurams”, use the below steps to trouble this issue:

1, Please ensure you can play the live stream on Blurams app.

2, Check if your Amazon Alexa app is up to date.

3, Disable, then re-enable the Blurams Skill in the Amazon Alexa App.

Alexa cannot discover or connect to the camera

Here are some steps to try if your Amazon device is having trouble discovering the security camera:

1, Ensure the devices is the newest firmware, click here to see how to update the firmware online.

2, Ensure your Alexa devices’ firmware is also up to date. Click this link to check with Amazon customer support. 

3, Ensure that you authorized the correct Blurams account to your Amazon Alexa account.

4, Disable, and re-enable the Blurams skill.

5, Ensure the device is online and the network is fine.

6, For additional troubleshooting, click here to refer to Amazon Alexa support.

Alexa can’t link to my account

If you can’t link your account to Amazon Alexa blurams skill, please try to do the following things:

1, Please try to log in the blurams app with the same account and password, and make sure the account and password are valid and correct.
2, Please check if the email address and password are correct, and please note if there exists the space character.

IFTTT set up steps

Blurams has partnered with IFTTT (If This Then That) to let our users connect Blurams security cameras and Doorbell to other brand apps and devices.

Blurams security camera and doorbell has a few triggers and actions it can use with IFTTT. Please go to the IFTTT to get more features to build a smart home and living carefree.

1. Download IFTTT

Enter https://ifttt.com/ in the address bar of a browser or download and install the “IFTTT” App from the Apple Store or Google Play.

2. Create Applet

Sign up and log into the IFTTT App, now you’re ready to create an Applet with Blurams service. As an example, we will demonstrate how to use the Blurams service by creating an Applet that “turns on push notification when you leave a place.

There are 3 steps to create an Applet:

2.1 Select “IF”

Select the Location service first, then select “You exit an area” and locate an area on the map.

2.2 Select “Then”

Search and select “Blurams” service, then select the device which you need to enable push-notifications for it. If you have not used Blurams service before, then you need to do an authentication between your Blurams account and IFTTT first.

2.3 Preview and Finish

After finishing the settings above, IFTTT will show a preview page, here you can choose to rename the Applet.

Tap the “Finish” and after the save is successful, this Applet will immediately take effect.

3. Disable Applet

When you don’t need the Applet, you can disconnect the Applet or just archive it in the IFTTT App.

To learn more about Applets click here for support articles by IFTTT.

Disable/ Unlink Google Home

Set up the Google Home/ Google Assistant

1. Download the Google Home app

On your mobile device or tablet, download the Google Home app.

2. Set up your Google device

If you haven’t set up your Chromecast and speaker or display, follow the steps below. If you have already set up these devices, you can skip this step.

3. Link blurams Account

Voice control

Use these commands to control your home security cameras:

Disable or Unlink the Alexa Skill

Click “DISABLE SKILL” on the Skill homepage to disable blurams skill.

Amazon Alexa Voice Commands

After discovering devices, you can control these devices through Amazon Echo series products. Currently, they support voice commands such as：

How to set up Amazon Alexa?

1. Download Amazon Alexa

Download and install the “Amazon Alexa” app on the App Store or Google Play.

2. Find blurams Skill

Log in to the Amazon Alexa app, open the sidebar from the top left corner, and enter the “Skills & Game” page, search for “blurams” in the search bar to find the blurams skills.

3. Enable blurams Skill

In the search result page, click “blurams Skill” and go to the Skill page, click “ENABLE” and follow the instructions to link Amazon to your blurams account.

4. Discover device

If the accounts are successfully linked, the Amazon Alexa App will start to discover devices. After waiting for a moment, all security cameras that have been discovered will be listed automatically.

Notes to keep in mind:

OTA (Over The Air) Firmware Update

Where is the SD card slot?

If you couldn’t find the SD card slot of these devices(Dome Pro, Dome Lite, Dome Lite 2, Snowman), please power off the device, slide up the lens, the SD card slot is on the lens.

I can’t see any videos after inserting the SD card?

The device supports both cloud recording and SD card recording mode. The timeline displays videos that are in the cloud by default. If you need to view the video on the SD card, please switch the viewing way to SD card using one of the following ways:

• Enter the device’s [Preferences] “” -> [Storage] -> [Video viewing ways] and select the SD card.

• Enter the live page, tap the “” button to switch the timeline to the SD card mode.

In addition, you can switch the video recording mode on the SD card through the device’s [Preferences/Settings] “”  -> [Storage] -> [SD card record mode].

The following recording modes are supported:

The home security camera will no longer record video data on the SD card.

The device will record video data to the SD card only when an event is detected.

If the SD card is inserted into the device, the device will record video data to the SD card at all times even when the device is not connected to the network. However, the SD card might be damaged over time if this mode is used for long periods of time as this engages the card continually.

The app can’t detect the SD card

If the cameras can’t detect the SD card, please try to troubleshoot it via the below step:

Product Information

Specifications

Product Usage Instructions

Client Downloading
Please follow the steps below to download and install the v720 app:

Add Device
To add the device to the v720 app, follow these steps:

Note: Ensure proper network connection and device functionality during the binding process.

v720 Mini Camera Setup Guide

AP Mode
To connect in AP mode, follow these steps:

Matters Needing Attention

Warning: This device complies with FCC Part 15 rules. Please ensure no harmful interference is caused.

RF Exposure Statement: Maintain a minimum distance of 20cm between the device and your body for compliance with FCC RF Exposure guidelines.

FAQ

Thank you for purchasing this product. Please read this manual carefully before using it and keep it in a safe place.

Client downloading

Please scan the lower QR code, download and install the “v720”app, or search for “V720” in the mobile phone application store to download and  install.

Add device

AP mode

Matters needing attention

Warning:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

NOTE: This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter

RF Exposure Statement
To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance of 20cm the radiator your body. This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter..

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General Questions about Kasa Cam Outdoor

For all Kasa Cam’s basic information, please click here for details.

Below are some general questions about Kasa Cam Outdoor only.

Q1: How should I clean the surface of the Kasa Cam Outdoor?

You can clean dirt off your Kasa Cam Outdoor using a damp washcloth and wiping the edges off. We recommend caution when wiping the face of the camera so that you do not scratch the lens.

Q2: Do I need a hub for the Kasa Cam Outdoor?

Some Kasa Cam Outdoors are hub free and designed to work straight out of the box with your existing wireless network. All you need to get started is a safe and covered outlet for you to plug the camera AC adapter into, for example, KC200.

While some must work with a Kasa Hub and users will need to add the Hub first on Kasa APP, for example, KC300.

Q3: How far can I place the Kasa Cam Outdoor from my Wi-Fi router?

The average range of Kasa Cam Outdoor cameras can be 25-50 feet away from the router. This range varies based on your router model, home type and wireless interference. You can test your camera’s signal strength from the device settings menu from within the app.

Q4: Is Kasa Cam Outdoor battery powered?

Only KC300S2 and KC310S2 support battery-powered, the other Kasa Cam Outdoor can only be powered by being plugged into an electrical outlet.

Q5: Is KC200 completely wire free?

The kasa cameras are not completely wire free, as long as you need to power them on with the provided power cord.

However, kasa cameras are wirelessly connected to your Wi-Fi network after successfully setting them up.

Q6: Is there an extension cable for KC200?

We do have the extension cable for KC200, and its model is KA200E. Please click here for more details.

Q7: How do I turn my Kasa Cam Outdoor Siren on/off?

From the live view screen, tap the siren icon to be taken to the siren on/off button. Tap once to trigger the siren, tap again to disarm it.

Q8: What can I do if bugs are triggering my Kasa Cam Outdoor?

If your Kasa Cam Outdoor is placed in an area where dust or bugs are a problem, you can change the minimum motion duration setting. You can configure the minimum motion duration found in the Privacy and Sensitivity tab of your camera setting. Refer to the question “How can I reduce the number of false alerts I receive from my Kasa Cam Outdoor?”

Questions Regarding Kasa Care Subscriptions

Q1:  Do I have to purchase Kasa Care individually for each of my cameras?

Kasa Care services have Plus and Premium plans.

If you subscribe to the Plus plan, you need to subscribe to the Kasa Care service for each camera individually.

The Premium plan applies to per Kasa account. After you subscribe to the Premium plan, up to 10 cameras bound to the Kasa account can enjoy the Premium plan.

Please see FAQ-1962 for details on plans and pricing.

Q2:  When will my Kasa Care subscription start and when will I be billed?

Your Kasa Care subscription starts on the day after your set up the camera successfully. You can select to use the free plan or purchase a monthly/yearly subscription. You will be billed on the same day when your monthly/yearly subscription is activated.

Subscriptions automatically renew, and users can cancel the plan before the next bill date to avoid being billed for the next cycle.

Note: With a free plan you’ll only have access to your last 12 hours or 2 days of video history depending on the Kasa Cam’s model number. You may opt-out by Canceling the paid plan before your trial ends.

Q3:  How do I change my Kasa Care payment information?

You will be able to change your payment information at any time through the Kasa app. Launch the Kasa app, click on the “ME” icon at the lower right corner of your screen, go to Kasa Care, and then click on Payment to change your payment information.

Kasa Care only allows for one payment card on file at a time.  Notifications of transactions, subscription and payment issues will be sent via email.

Q4:  Can I change my billing cycle?

Yes, you change your billing cycle for each Kasa account. When changing from an annual to a monthly plan we will refund you for the remaining unused days of Kasa Care.

You can change your billing cycle by selecting Kasa Care from the side bar, canceling your current subscription and creating a new subscription.

Q5:  How do Kasa Care subscription renewals work?

Your Kasa Care subscriptions will automatically renew at the end of the billing cycle unless you choose to cancel the service.

General Questions about Kasa Care

We released the new Kasa Care service in 2020. For detailed information about the new Kasa Care service, please refer to What is Kasa Care.

Here is what you might want to know about the new Kasa Care service.

Information related to the free trial

Q1: Is there a free trial for the Kasa Care plan?

With the new Kasa Care service, every Kasa account is eligible to sign up for a free trial for the new Kasa Care plan once.

To view the Kasa Care plan, From the Kasa APP > Tap’Me’ on the bottom> Select Kasa Care

Q2: Can I get a free trial for the new Kasa Care if I already had a free trial of the legacy Kasa Care plan?

Yes! Every Kasa account is eligible for a one-time free trial of the new Kasa Care services.

Q3: How many free trials can I have for the Kasa Care plan?

Each Kasa account is eligible to sign up for a free trial once.

Q4: Can I cancel a free trial?

Yes. You can cancel a free trial at any time from the Kasa app. Do note, however, that your account will not be eligible for another free trial after the cancellation.

Information related to User Migration

Q5: How to migrate from the legacy Kasa Care plans to the new Kasa Care plans

If you have active legacy Kasa Care subscriptions for your Kasa Cameras, you can migrate to the new Kasa Care plan on your Kasa app. To view your options, open the sidebar by tapping the “≡” button in the upper left corner of the Kasa app and select Kasa Care.

To migrate and upgrade, please click on “Upgrade to New Plans” and you will be taken to the new Kasa Care ‘Select Services’ screen. You could just follow the subscription instructions to finish the migration. All legacy Kasa Care subscriptions will be terminated, and the prorated refund will be issued to your credit or debit card on file.

You can also cancel your existing subscription first and subscribe to a new Kasa Care plan later. Upon cancellation, all legacy Kasa Care subscriptions will be terminated, and the prorated refund will be issued to your credit or debit card on file.

Please note that once you’ve completed all the steps of “Upgrade to New Plans” or “Cancel Subscription,” you cannot purchase the legacy Kasa Care plans again.

Migration is one way and cannot be undone.

Please contact TP-Link support if you see a message reporting that “This subscription cannot be refunded” while migrating to the new Kasa Care plan.

Q6: Do I still have access to the legacy Kasa Care’s free features after I cancel my legacy service?

First, you will be refunded when you cancel the legacy Kasa Care Plans. After cancellation, your Kasa Cameras will automatically revert to the legacy Kasa Care’s free features:

· KC100 and KC110 will still have 12 hours of free cloud storage for 2 years from the original setup date.

· KC120 and KC200 will still have 48 hours of free cloud storage for 2 years from the original setup date.

· KC300 will still have 48 hours of free cloud storage for 1 year from the original setup date.

· KC310 will still have 12 hours of free cloud storage for 1 year from the original setup date.

Depending on the camera, you will have one or two years of free cloud storage.

Any paid subscriptions will not pause the countdown clock on your free storage.

Please note that once you’ve canceled a legacy Kasa Care plan or migrated to a new Kasa Care plan, you cannot subscribe to the legacy Kasa Care plans again.

Q7: Can I keep my existing legacy Kasa Care plan for my Kasa Camera?

Yes. You can keep your existing legacy Kasa Care plan. However, if you cancel or make changes to your plan, you will not be able to return to the legacy plan. You can switch to a new Kasa Care plan anytime from the Kasa app.

Q8: Can I alter my legacy Kasa Care plan?

You cannot make other changes to your legacy Kasa Care subscriptions.

You can cancel your legacy Kasa Care plan or migrate to a new Kasa Care plan at any time.

Plan cancellation and change

Q9: Can I cancel or change my Kasa Care subscription?

Yes. Your Kasa Care plan cancellation/change will take effect immediately. All video history outside of the new plan limits will be erased and cannot be recovered.

Either a prorated refund or a prorated credit will be issued accordingly.

If you still have one or more cameras in your Kasa Care subscription, you’ll get a prorated credit applied to your next bill.

Note: Your Kasa Care subscription can either be billed monthly or annually. You can found the current billing cycle (next invoice date) by tapping on the Kasa Care in the sidebar of the Kasa app.

If you wish to change your billing cycle, you may tap on the Kasa Care in the sidebar, canceling the current subscription and create a new one.

Refund Policy Summary Table

Other Questions

Q10: Can I add more than 10 cameras to one premium plan subscription?

No. The maximum number of cameras under one Premium Plan subscription is 10. If you want to enable Kasa Care service for more than 10 cameras, you can sign up for another Kasa account or change all cameras to Plus Plan. Plus Plan subscriptions are per camera and there is no maximum camera limit.

Q11: Can I subscribe to both Plus and Premium Plans at the same time for one Kasa account?

No. Only one subscription type is allowed per Kasa account.

Q12: Does my Kasa camera still have a free cloud recording?

When you register for a Kasa Cam, you can enjoy the free Kasa Care service depending on the model number of the camera.

With the free service, you will have access to 12 hours or 2 days of video history for the Kasa cameras.

Note： The other cameras don’t have free cloud recording except the models listed below.

Note: The 2-year/1-year free plan begins after the camera is set up successfully.

Q13: Does my Kasa camera still have a free plan if I cancel my subscription plans?

Yes! You always have the Free Plan for the Kasa camera. When you cancel the paid plan, the camera will go back to the free plan with 12 hours or 2 days of video history. Please note the free plan starts timing after the camera is set up successfully. The free plan will be unavailable only when it expires.

Q14: Can I Retrieve a clip that shows “No longer available”?

No, there is no way to retrieve these clips. Some users may want to see clips labeled “no longer available” in the Kasa app. These clips are not available since they are not stored on our server anymore.

You cannot retrieve these clips by subscribing to a Kasa Care plan, either.

Q15: Why can’t I use the manual recording feature on KC105 or KC115?

If you cannot see the manual recoding button on the live view page of the camera, it is likely that you have not subscribed to the Kasa Care Plan, thus there is no free cloud recording for the KC105 or KC115.

After the subscription, you will see the recording button and use the manual recording feature, the clip recorded will be saved to the activity center.

Q16: What’s the difference between a free plan and a free trial?

The free plan refers to 2-day or 12-hour Free cloud storage accompanied by the camera itself (depending on the model no. of the camera), which you can enjoy without subscribing to Kasa Care. The old models of Kasa Cameras, including KC100, KC110, KC120, KC200, KC300, and KC310 have this feature, while the new models that support SD cards do not have the free plan (free cloud storage).

Free Trial is a trial for a limited period when users subscribe to a paid Kasa Care.

The current offer is a 30-day free trial. This probation period may be changed at any time. We have not guaranteed the length of a free trial.

Q17: What types of cards are supported for payment?

We currently support Visa, Maestro, Mastercard and American Express for payment.

All four brands are supported for payment, including credit and debit cards for these brands.

Cancel or Downgrade Kasa Care service on Web Portal

If you made the subscriptions from the Kasa Care Web portal or in the old Kasa app (versions before Dec 2022), you can downgrade or cancel the service on Web portal , this article will introduce some points for attention.

If you made the subscriptions in the Kasa APP app (after Dec 2022 app update) please refer to this FAQKasa Care Cancellation and Refund

Q1: If I cancel Kasa Care, will it terminate immediately?

A: Yes, when you choose to cancel the subscription, the Kasa Care plan and service will stop immediately.

Q2: Can I receive refund after cancelling?

A: After cancelling the service, you’ll be issued either a prorated refund or a prorated credit. If you’ve cancelled your Kasa Care subscription, you’ll get a prorated refund. If you still have one or more cameras in your Kasa Care subscription, you’ll get a prorated credit applied to your next bill.

Q3: Can I view cloud video clips after cancelling?

A: No, all video history outside of the new plan limits will be erased and cannot be recovered. But you can also watch the clips which are no more than 30 days.

Q4: How can I cancel the Kasa Care service?

A: Log in to the Kasa Care official website https://kasa.tplinkra.com/ , and then choose the Kasa Care subscription and Tap on Cancel Subscription, reconfirm if you want to unsubscribe, and click REMOVE, the service will be cancelled immediately.

Q5: Could I downgrade my previous plan?

A: Yes, log in to the Kasa Care official website, and then subscribe to the new service you want to downgrade, then you will switch to the new service.

The Refund Policy Summary Table from website as below:

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How can I buy a Kasa Care subscription for my camera

You can subscribe to the Kasa Care plan from the Kasa app or from the Kasa Care web portal.

This FAQ will guide you step-by-step to make a new subscription.

From the Kasa App (IOS)

1. To subscribe to a new Kasa Care plan, open Kasa APP, and access Me-> Kasa Care.

2. Click “Add Plan” to add the new Kasa Care service.

3. Choose the service you want to buy and click Subscribe.

4. Pay for it from APP Store.

5. Select the camera you want to add to the plan, the camera selected will be applied Kasa Care features after the subscription. If you do not see your camera in the list, please make sure it has the latest firmware and have internet access.

From the Kasa Care Web Portal or Andriod

1. If you use web portal, login the Kasa Care website(https://kasa.tplinkra.com) with your TP-Link ID;

If you use Android APP, open your Kasa APP and access Me->Kasa Care.

2. Click Add Service and choose the Kasa Care plan you want to use.

3.Select the cameras you want to add in the plan.

4.Choose the Billing Cycle you prefer, yearly or monthly.

5. Add your credit card info and pay for it.

If you need any help with Kasa Care, contact TP-Link technical support .Please try to provide the following information for us to better help with your case:

1.Your TP-Link ID

2.A screenshot of Error or a screenshot of Kasa Care payment record with Order ID.

If you need further assistance contact TP-Link Customer Support here.

What are activity notifications?

Kasa Cam utilizes your smartphone’s push notification feature to alert you of activity. When your camera detects any activity (sound and/or motion based on your camera settings), it will send a push notification to your mobile device. Tapping on the notification will take you to “Activity” tab in your Kasa app. From there you can view a video recording of the activity.

Step 1: Example of push notification

How do I turn on or off activity notifications on my mobile device?

Kasa Cam utilizes the push notification of your smart phone to inform you of detected activities by the camera. This feature can be turned on during or after the installation process. This guide will show you both.

During installation:

While going through the setup process, the app will remind you to enable the notification feature. If you tap “I don’t want to be notified, then you may need to turn on this feature manually after the installation process.

After installation:

Method 1:

1: Open your Kasa app, tap the “three lines icon” on the top left corner, and then click on “Settings”.

2: Tap “Notifications”, click on the camera which you want to enable notification function. Here we take KC120 as an example.

3: Enable “Activity Notifications”, if you select “Always” in the page, you will receive notifications all the time. If you select “Custom Time”, you can custom a time period when you will receive the notifications.

Note: If your enable “Automatically Limit Notifications”, Kasa app will limit the frequency of notifications you receive to no more than one notification per five minutes regardless of activity.

Method 2:

Here we take KC120 as an example.

1. Click on KC120, then click on the “three lines icon” on the top right corner, go to the Device Settings page.

2. Click on “Notifications”.

3. Enable “Activity Notifications”, and then select “Always” or “Custom Time” as your desire.

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What is Kasa Care?

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Kasa Care is a cloud-based service that allows users to view and download activity recordings from a Kasa Cam.

When you purchase a Kasa Cam, you can subscribe to our advanced plan to enjoy our Kasa Care cloud service.

Your Camera’s activity recordings are stored on the cloud and associated with your Kasa account. You can review, download, and share these recordings within certain days in the activity center on your Kasa app.

You could choose either Plus Plan or Premium Plan for your account.

The subscription is associated with the account, you can add cameras to the plan or remove cameras from it on Kasa APP.

* 30 days of video history – With 30 days of video history, you can see every event captured by your camera through a clip. The video history includes an activity recording clip, a snapshot of the detected activity, and the time the activity was recorded over the past 30 days

* Video sharing – Just tap the share button and you can quickly post your Kasa Cam clip to your preferred social media platform or share it directly with your friends and family. You can also download Kasa Cam clips to your mobile phone or tablet to keep them for long-stem storage.

* Rich notifications – When your Kasa Cam detects motion or sound, you’ll be alerted with a push notification featuring a snapshot of the detected activity, letting you decide at-a-glance if you need to respond now or later.

* Up to 10 Cameras – Kasa Care Premium represents fantastic value for multi-camera households, giving you access to all paid Kasa Care features for up to 10 cameras; it’s the way to go if you have four or more cameras.

Free cloud recording offering:

When you set up a Kasa Cam, you can enjoy the free Kasa Care service depending on the model number of the camera. With the free service, you will have access to 12 hours or 2 days of video history for the Kasa cameras

To access video history for more than 12 hours or 2 days, you have to upgrade to one of our paid subscription plans.

* Kasa Cameras that support SD card does not have this feature, you need to upgrade to one of our paid subscription plans to use the cloud storage and the features such as “Manual Recording”, “Activity Notifications with Snapshots”

Note: The 2-year/1-year free plan starts timing after the camera is set up successfully.

Do I have to create a Kasa account to be able to use the camera?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Yes, if this is your first Kasa device, you will be asked to create an account when you add your first camera.  A Kasa account will allow you to manage the Kasa Cam and other Kasa devices.  After you create your account you’ll be sent a verification email to complete the registration process.

Step 1:  Tap Create Account

Step 2:  Type in your Email address and set a password

Step 3:  Confirm the email address and tap Continue

Does Kasa Cam have Night Vision?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Yes, Kasa Cam comes equipped with Night Vision. Kasa Cam’s Night Vision will allow you to see what’s happening up to 30 feet in darkness. There might be slight difference in the distance of Night Vision, please click here for more details.

You can access the Night Vision settings through Camera Settings with the following options: Automatic, Off, or Always On.

Step 1: Go to your Camera’s page on the Kasa App and tap on the settings button

Step 2: Tap on Night Vision

Step 3: Choose your night vision option and tap Save.

*Note: If your camera has been placed in front of a window, you may experience some glare from the infrared LEDs used for night vision. You may need to turn off night vision to the reduce the glare. Placing the camera next to a wall’s edge may also affect how night vision works.

Read More : TP-Link VIGI VMS Ultimate Guide

General Questions related to Kasa Smart Cameras

Part 1：Installation Questions

Do I need an account to be able to use a Kasa Smart camera?

Yes, All TP-Link apps and services require the creation or use of a TP-Link ID. This is a universal account that is used to manage and access your TP-Link apps or services. One account can be used across multiple apps or services, so if you use products such as Deco, Kasa or Tapo all you have to do is create one account to access them all. You can refer to FAQ 1961 for more information.

What are the requirements to use the Kasa App?

Please download and update the latest version of the app from Google Play or the App Store. OS requirements may change with future app releases. Check your app store for information on the latest requirements.

Note: Currently, there are no plans to support other operating systems such as Windows, Mac or Linux. Kasa is only available on Android and iOS devices.

What encryption types do Kasa cameras support?

Kasa cameras currently support WEP, WPA/WPA2, and WPA3(some models) encryptions.

Portal, WPA/WPA2-enterprise, and open/unsecured networks are not supported.

Note: Kasa smart devices do support hidden SSIDs.

What bands do Kasa cameras use?

KC120 and KC200 support both 2.4GHz and 5GHz. All of the other Kasa Cameras support 2.4GHz only.

What do the Kasa Camera’s LED colors mean?

How do I mount my Kasa Camera?

Use the provided mounting equipment and follow the in-app guide for mounting your camera.

Part 2：Motion Detection and Notification Questions

How do I adjust the Camera’s detection sensitivity?

Navigate to the camera Device Settings page on the Kasa App, then tap Privacy and Sensitivity where you can find settings to change the sensitivity of the detection to a lower/higher level.

What does the Notification Frequency option do?

This option allows you to reduce the number of notifications in a particular period of time. One notification for every 5 minutes of activity. This is useful when monitoring a particular busy area.

Why clips or snapshots in the Activity Center when motion detected?

If you are using the local storage option or have not subscribed to Kasa Care you will still receive a notification if activity is detected but there will not be a recording to review in the activity Center.

For local storage go to Cameras > tap on the Camera > tap 24/7 recording to review record activity.

Does Kasa camera support email notification when it detects an activity?

No, Kasa cameras only support Push Notifications.

Part 3：Live View Questions

Who can manage my camera and view recordings?

Only individuals who have signed into the associated Kasa account can view your camera and recordings. All video streams and activities associated with your camera are private and can only be viewed by those signed into the Kasa Account.

*Note: We recommend that you never share your account information with anyone.

Can I view multiple Kasa cameras at the same time?

A preview for all cameras can be found under the Camera tab. Simply tap the play button on each preview to view what the camera is currently looking at.

Can multiple accounts/devices view the Kasa camera at the same time?

Yes, up to 10 users can be logged into your account at the same.

What should I do if the screen of my camera has an abnormal color (pink, purple, green, etc.)?

How long can I view the Live stream of a Kasa camera?

Part 4: Third-Party Questions

How do I view a Kasa camera on a computer?

At this time Kasa Cameras do not support RTSP so viewing a camera’s stream on a computer is not possible.

What 3rd Party Home Assistants are supported?

Bother Google Assistant and Amazon Alexa are supported. This is a cloud-to-cloud integration and you will be required to connect your Kasa Account to their service in order to use voice control or view the livestream on a compatible device, like Nest Hub or Alexa show.

For Amazon Alexa: http://www.tp-link.com/us/faq-1952.html

For Google Assistant: https://www.tp-link.com/us/faq-1558.html

*Note: Refer to this link to know the commands the camera supported. For security purposes on/off commands are not available for voice control.

Part 5: Audio & Video Questions

How do I adjust the volume of the Kasa camera from the Kasa APP?

Tap on the camera tab, then tap on the camera you want to adjust. In the lower right corner you should see a speaker button. Tap and use the slider to adjust the camera’s microphone volume.

What should I do if the audio from the Kasa camera sounds muffled?

Make sure there are no other devices causing interference. If there are you may want to relocate them or the camera.

*Note: view the livestream in the same room as the camera can cause feedback on the speaker

Why there is no audio in the recordings from my Kasa Cam?

Part 6: Recordings & Clips Questions

Does the Kasa camera support manual recording?

Yes, however you will need to have a Kasa Subscription in order to trigger manual recording.

How can I delete recordings of Kasa camera from Kasa APP?

Tap on the Activity tab, then tap on the recording. Tap on the options button and select delete.

Do Kasa Cameras support 24/7 recording?

Yes, all current Kasa cameras support 24/7 recording. This feature requires local storage via a MicroSD card (sold separately).

Can you delete 24/7 recordings using the Kasa App?

When using the 24/7 recording feature the oldest recordings are automatically overwritten. You can delete all contents by reformatting the MicroSD card in use.

How can I download a clip to my PC?

For 24/7 recordings simply take the cameras MicroSD card and using a adapter transfer the contents from the card to your computer

For cloud storage you will need to download the individual clip to your phone and then sync it to your PC or use a cloud storage, like Dropbox or iCloud to access and download the clip to your PC.

Can I restore deleted recordings?

No. Deleted records are not recoverable.

How long will a clip be stored on a MicroSD card?

This depends on the size of the MicroSD card and the video quality used.

Use the chart in this FAQ to choose the right memory card for you.

Part 7: Other Questions

How secure are Kasa cameras?

Kasa Cameras use industry-standard AES 128-bit encryption with SSL/TLS.

How much data will my Kasa camera use when watching live video or uploading the clips to Cloud?

This depends on the resolution used. On average the usage should be no more than 5Mbps

How many Kasa cameras can be managed by one account?

There is no limit unless you are using Kasa Care’s account-based plan. If that is the limit is 10 cameras

What should I do if I’ve forgotten my password?

You can refer to this link to solve your problem.

How do I change the email address of my Kasa App account?

There is no current way to change the email address. You can create a new TP-Link ID, however, you will need to remove the devices from the old account and rebound them to the new one.

*Note: If you are using Kasa Care services you will need to cancel the account and resubscribe under the new account.

How do I switch to another Kasa account in the Kasa APP?

You will need to log out of the current account and login with the new one. Kasa APP ->Me ->View Account -> Log Out ->Login

But please note if your Kasa devices have already been bound to the previous account, you will need to remove those devices first from the old account and bind them to the new one, here is the guide for unbinding them from the old account. Or you could reset the devices manually.

Can I still use my Kasa camera if there is no internet?

You can use the camera or watch the live view without an internet connection, but please ensure both your phone and the camera are connected to the same wireless network.

Note: Motion detection or any other service associated with the TP-Link Cloud will not work if there is no internet access.

How long is a Kasa Camera’s power cord?

10 feet

How do I turn off the camera?

Open the Kasa app and on the main screen tap the “power” button next to the camera. This will enable privacy mode and stop all recording and monitoring until privacy mode is disabled.

How do I turn on or off the green LED on the front of the Kasa camera?

If you want to turn on or off the green LED on the front of the Kasa camera, navigate to your camera’s live view screen and access the device settings. Scroll down to a toggle switch for Status LED.

How do I use Push to Talk (PTT)?

Like a walkie-talkie, you can use a Kasa Camera to communicate with those around the camera. Simply press and hold the microphone button in the Kasa app. Once you hear the chime you can begin to speak. Release the button to allow for the other person to respond.

Why can’t I hear the sound of the camera when clicking the “Push to Talk” button on the camera?

Our camera’s 2-way audio is half-duplex. It can only send or receive at a given time.

Can KC300 and KC310 use the same hub?

Yes! The hub (KH300/KH310) supports both KC300 and KC310 at the same time, the maximum limit of the cameras connected is 16 cameras for 1 hub.

What is the meaning of Class 10 in SD cards?

SD cards are divided into Class 0/2/4/6/10 according to different read and write speeds. Class 10 is one of the faster-speed classes of SD card flash memory. It’s suggested to use an SD card whose read and write speed is Class 10 or above.

How to set up the Schedule feature?

On the live screen, there is the Schedule icon. Customers can set a time to turn off or on the camera.

When the camera is off, its video stream service is disabled, which means you cannot live view, and would not get any detection or notification. The camera is in standby mode.

What’s the subscription plan for Kasa Cam?

The subscription plan is also called Kasa Care. Refer to the FAQ link for details: https://www.tp-link.com/us/support/faq/1962/

KASA SMART CAMERA FAQ

How Do I Remove my Kasa Cam?

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*Note: All Kasa Cams require and only work with the Kasa for Mobile App

iPhone:

Find your camera on the device list in your Kasa App.  Swipe to the left to remove the camera.

Android:

Find your camera on the device list in your Kasa App.  Select and Hold to Remove.

Through App Settings:

Step 1:  From the Camera’s page, open settings and click Delete on the bottom.

Step 2:  Read the warning and click Delete Device

Note:  Be aware that when you remove your camera the following will take place:

Your Kasa Cam will be removed from your account and restored to factory settings.

All configured settings and notification settings will be removed.

When removing the camera, your existing recordings will not be deleted and your subscription recording plan will remain unchanged.

How Do I Setup my Kasa Cam?

Please following the instructions step by step in this article to go through the entire setup process, then you can control the Kasa Cam with your Kasa app.

Before we begin:

1. Please download Kasa Smart from App Store or Google Play and install it on your smartphone.

2. Connect your smartphone to your home Wi-Fi network.

3. Plug your Kasa Cam into a power socket.

Here we use KC120 for example

Step 1: Open the Kasa App

Log into your cloud account. Please refer to the link to sign up if you don’t have a cloud account.

Step 2: Tap “+” button to add a Kasa Cam, select “Add a Device”, and choose “Cameras” icon according to your model number.

Step 3: Follow the instruction on the Kasa app to power on the Kasa Cam, and wait for the light to blink orange and green.

If the light does not blink orange and green, please reset the Kasa Cam as per UG/QIG.

Step 4: Connect your phone to the Kasa Cam’s Wi-Fi network.

For Andriod:

Kasa will look for your Kasa Cam automatically, and it will take about a minute.

If you have a problem with this step, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cam’s Wi-Fi network (same as iOS).

For iOS:

You need to connect to the Kasa Cam’s Wi-Fi network manually, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cam’s Wi-Fi network (which is named Kasa_Cam_xxxx), and then go back to the Kasa app to continue the setup process.

Step 5: Choose your home network to connect, enter the password of your home network.

Step 6: Name your Kasa Cam

Step 7: Enable Activity Notifications. If you enable this function, your camera can alert you whenever it detects motion. If you don’t want to be notified, click on “I don’t want to be notified”.

Step 8: Follow the instruction to mount your camera. If you do not want to do it now, click on “No Thanks”, and we have completed the setup of Kasa Cam.

Where Can I Place my Kasa Camera

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

Kasa Cam is an indoor only camera that can be placed on any flat surface or vertically mounted using the magnetic base or the mounting accessories provided.

When selecting a location to place your Kasa Cam we suggest an area that has a clear field of view, and no obstacles that may interfere with your viewing experience.  Areas that face your front or back doors are typical locations.

Mounting Options:

Mounting with Magnetic base:

Mounting with Mounting Plate

Placement on a Flat Surface

With the Kasa Cam’s Adjustable arm you are also able to place the camera on any flat surface.

How do I move my camera to a different wireless network?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

You can change the wireless network by resetting your camera, and then following the regular setup process.

Step 1:  With your camera plugged in remove the back cover.

Step 2:  Using a paperclip press the reset button for 5 seconds.

Step 3:  Once the LED is blinking amber and green launch the Kasa App and click on Add device.

Step 4:  tap Choose from Pre-configured Devices.

Step 5:  You will have an option Reset my Device or Don’t Reset my Device.  If you are just changing the wireless network choose Don’t Reset my Device.

*Note:  Be aware that selecting RESET MY DEVICE will return your camera to factory defaults removing your current camera settings, and will delete all activity and clips associated with your camera.

What are the sensitivity settings and how do I control them?

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

There are two sensitivity settings: Motion and Sound.

Motion sensitivity indicates how little or how much activity must occur to trigger a notification.

Sound sensitivity indicates whether you want to listen for noise or not.

You can access the camera sensitivity settings from the device details page. For motion sensitivity and when sound sensitivity is enabled, your options are more sensitive, normal or less sensitive.

How to View the Recordings on a Kasa Camera

You will need to log in to your Kasa account in the Kasa app to view your camera’s recorded clips.

Note: If the camera enjoys the Kasa Care service, the clips uploaded to the cloud server are maintained based on your Kasa Care subscription plan.

Method 1: Viewing Cloud Recordings

You will be directed to the Live View page of the camera if you tap the Watch Live button.

If you tap the More button on the clip, you can download/Share/Remove the clip.

Method 2:  Viewing Locally Stored Clips

Note:

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• The local monitor(s) in your office/location show a black square or displays a NO VIDEO message where the camera is supposed to be:

• From the Video page in the Solink platform, you can hover over your locations to display camera information and determine whether your cameras are offline:

• You are not able to load video on the mobile apps or web application.

• One or more of your Solink Video Alarm cameras displays as offline:

What to do When Your Camera is Offline

The Solink support team is ready to help. Our team works with your location(s) to troubleshoot camera issues so that you can get back to recording as soon as possible. To do this, we check the following, based on your camera type:

Offline Camera Troubleshooting

IP Cameras: What to Look For

Solink support can identify what type of camera you have. IP cameras usually have one Ethernet cable connected to the camera.

These types of cameras optimize connection by getting power (Power over Ethernet, or POE for short) and transmitting data (sending data to the Solink system) over a single cable. A typical IP camera and Ethernet connection looks like this:

An Ethernet cable’s end looks like this:
​

Each camera will have an Ethernet cable that connects into a POE switch. In most environments, the switch will look similar to the following:

How to Troubleshoot an Offline IP Camera

Once you have found the POE switch, ensure that:

• All connections are securely fastened.

• The POE switch has lights for each cable (both on the cable, and on the LED panel on the front – normally, each port has one light for Link, and one for POE.

• No cables have broken ends/clips.

If everything is connected tightly and all cables have lights, you can attempt to restart the POE switch. Sometimes, a camera may become “frozen” and need a physical reboot.

Note: If you know which cable goes to the specific camera you need to troubleshoot, you can unplug and replug the cable. This is the same as rebooting the switch. Rebooting the POE switch causes all cameras to go offline for a short period of time until it powers back up fully.

If the camera still does not come back online after a physical reboot, it is possible that there is an issue on the camera end – either the cable is broken between the switch and the camera, the cable is unplugged at the camera side, or the camera itself has physical damage or defects. Solink support can assist with confirming this.

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Analog Cameras – What to Look For

Solink support can identify if your cameras are analog. Analog cameras usually have 2-3 cables attached – one for power, one for video signal, and one (optional) for an audio signal.

The different cables look similar to the following image:
​

If your cameras are analog, Solink supplies an analog encoder to your location. This device converts the old analog signal into digital so that we can record it properly on our system. A standard analog encoder is displayed in the following image:

Your analog camera video cables are connected to the rear side of the encoder.

The power cables for your analog cameras are usually wired to a CCTV power supply box, or are plugged into a UPS. The image below displays an example of a CCTV power supply box:

​

How to Troubleshoot an Offline Analog Camera

If an analog camera is offline, you will either see NO VIDEO text on the Solink interface (and Live Monitor, if applicable), or a black screen for some models. In this case, check the following:

• Ensure all cables are properly connected to the analog encoder. BNC cables are round and silver and connect to the rear side of the encoder.

• Ensure that the CCTV power supply is either plugged in properly; or if you are using a breaker box, ensure it is powered on and there are lights on all connections within the box.

If all cables are tightly connected and power seems to be working for all cameras, you may require an on-site technician. It is possible that the cabling, cable ends (BNC), power supply, or the camera itself has an issue or defect. Solink support can assist.

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Status of the Solink Software

Solink support can help confirm that there are no issues with the Solink interface itself that would cause a camera to stop recording. Please feel free to reach out to us at any time to confirm if there are any issues.

Troubleshoot Live Monitor

Troubleshoot Live Monitor

Is your live monitor down? Use this guide to troubleshoot.

If you encounter any of the following issues, please read the instructions in this section to attempt to troubleshoot the issue or reach out to our support team via live chat, phone or email.

No Input/Blank Screen

If the live monitor displays no input or a blank screen, try troubleshooting the issue with the following steps:

1.Check if the recording device is turned on. If not, turn the device on (this could take up to 10 minutes). The photos below display two different models of the recording device, for reference:

2.

2. If the recording device is on but the live monitor is still not working, ensure the cables are connected correctly; you should have an HDMI cable connected to HDMI port 1 or port 2. Additionally, follow the cord and ensure that it is securely plugged in to your monitor as well.

3. Reboot the HDMI/VGA adapter (the device shown in the following image). To reboot this device:

• Locate the VGA/HDMI adapter on the cord between the recording device and the monitor.

• Unplug both sides of the cord and wait 20-30 seconds.

If you followed the steps above and the issue still persists, please contact our support team via live chat, phone or email:

• Live Chat: Available in the bottom corner of the Solink platform, Help Center, mobile apps, and our website

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TurboNAS Login Screen

Please let the support team know if this screen is displayed. Use live chat or send the team an email at How To Setup Nas For Hikvision Ip Camera

Frozen Cameras

If any cameras are frozen on your live monitor, try the following steps to troubleshoot the issue:

1.Navigate to the Video page.

2.Each of your locations display the number of online cameras. Additionally, if you hover over a location, a health indicator displays to inform you of any offline cameras. In the following image, the health indicator is showing that the store has 21 out of 22 cameras online and which camera is offline:

3. If all cameras are online and your device is online or offline – please contact our support team using the information at the bottom of this section.

If some cameras are offline, please follow the steps in Troubleshoot Offline Camera.

As always, you can contact our support team with the following methods:

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