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ANNKE VISION General Guide of Watching Cameras

admin — Mon, 05 Feb 2024 15:40:42 +0000

ANNKE VISION – General Guide On the Monitor for The DVRs|NVRs Purpose: This article introduces the commonly-used instructions that need to be completed on the monitor. If you are a new user of the ANNKE security system, it is highly recommended to have a look at this article.

Categories:

1. Recorder Activation.
2. Continuous Recording Schedule Setup.
3. Motion Recording Schedule Setup.
4. Footage Playback.
5. Footage Backup.
6. APP Motion Detection Alert Setup.
7. Email Motion Detection Alert Setup.
8. Network Setup.
9. Firmware Upgrade.
10. Footage Overwrite Setup.
11. Audio Setup.
12. Third-Party IP Camera Setup.
13. Admin Password Reset.

ANNKE VISION General Guide of Watching Cameras

1. Recorder Activation

For earlier system interface:

Annke Vision – Setup Wizard on Annke DVR

For the new system interface(black):

Annke Vision-How to Finish the Setup Wizard? (H800)

For the new system interface (light blue): Coming soon!

Note: Only when the recorder is activated will the user be able to access the system menu on the monitor to further set up the recorder.

2. Continuous Recording Schedule Setup

For the earlier system interface:

Annke Vision – How to Set Up 24 Hours Recording?

For the new system interface (black):

Annke Vision-How to Set up 24-Hour Recording? (H800)

For the new system interface (light blue):

Annke Vision — How to Setup the 24 Hours Recording? (S500 Series)

Note: When the continuous recording schedule is set up, the recorder will be able to record all the time.

3. Motion Recording Schedule Setup

For the earlier system interface:

Annke Vision – How to Set Up Motion Detection Recording?
For the new system interface (black):

Annke Vision-How to Set Up Motion Detection Recording? (H800)
For the new system interface (light blue):

Annke Vision – How to Setup Motion Detection Recording? (S500 Series)

Note: When the motion recording schedule is set up, the recorder will be able to record when there is a movement.

4. Footage Playback

For the earlier system interface:

Annke Vision – Brief Introduction of Playback Interface on Annke DVR/NVR

For the new system interface (black):

Annke Vision-How to Playback Recordings on The Monitor? (H800)

For the new system interface (light blue): Coming soon!

Note: The user will be able to check the history recordings via the playback function.

5. Footage Backup

For the earlier system interface:

Annke Vision – Backing Up the Video by Normal Search on ANNKE DVR/NVR

For the new system interface (black): Coming soon!

For the new system interface (light blue):

Annke Vision – How to Export The Footage to The USB Stick? (S500)

Note: If the videos can not be played on the PC, it is suggested to open the videos in the VLC player.

6. APP Motion Detection Alert Setup

For the earlier system interface:

Annke Vision – How to Set Up APP Push Notification for Motion Detection?

For the new system interface (black):

Annke Vision-How to Set up Push Notifications on The Phone APP? (H800)

For the new system interface (light blue):

Annke Vision – How to Setup Motion Detection Recording? (S500 Series)

Note: When the APP motion detection alert is set up, the user will get a push notification on the Annke Vision APP.

7. Email Motion Detection Alert Setup

For the earlier system interface:

Annke Vision – How to Set Up Email Notification?
For the new system interface (black):

Annke Vision – How to Set up Email Notifications?(H800 series)
For the new system interface (light blue):

Annke Vision – How to Set up Email Alert? (DW81KD New Series)

Note: When the email motion detection alert is set up, the user will get a notification through the email.

8. Network Setup

For the earlier system interface:

Annke Vision – What to Do If The Cloud P2P of The DVR/NVR System is Offline?

For the new system interface (black):

Annke Vision – What to Do If The NVR(H800) Is Offline?

For the new system interface (light blue):

Annke Vision – What to Do If P2P Status Shows Offline? (S500 series)

Note: Only when the network status of the recorder is online will the user be able to remotely view the cameras on the phone APP and PC through P2P.

9. Firmware Upgrade

For the earlier system interface:

Annke Vision – How to Upgrade the System’s Firmware Version on a TV/monitor?

For the new system interface (black): Coming soon!

For the new system interface (light blue): Coming soon!

Note: Please contact the ANNKE technical support to see if there is a firmware update for your recorder before the firmware upgrade.

10. Footage Overwrite Setup

For the earlier system interface: Coming soon!

For the new system interface (black):

Annke Vision-How to Set up Overwrite Function? (H800)

For the new system interface (light blue): Coming soon!

Note: When the overwrite is set up, the record will delete the old footage automatically and gradually.

11. Audio Setup

For the earlier system interface:

Annke Vision – How to Make The DVR Record Audio?

For the new system interface (black):

Annke Vision-How to Make The System Record Audio? (H800)

For the new system interface (light blue):

Annke Vision – How to Make The Cameras Record Audio? (S500 series)

Note: If you can not get the recorder to record audio, please contact the ANNKE support at support@annke.com by email for further assistance.

12. Third-Party IP Camera Setup

For the earlier system interface:

Annke Vision – Adding Online IP Cameras on Annke DVR

For the new system interface (black):

Annke Vision-How to Connect Third-Party Camera to ANNKE NVR by ONVIF? (H800)

For the new system interface (light blue):

ANNKE VISION-How to Connect A Third-Party IP Camera To The DVR by ONVIF? (S500)

Note: Not all third-party IP cameras can work with the ANNKE DVRs|NVRs. Please make sure your third-party IP camera is ONVIF-supported and resolution-compatible.

13. Admin Password Reset

For the earlier system with the serial number like above:

ANNKE VISION – How to Reset The System Admin Password by Serial Number on the Monitor?

For the earlier|new system without the serial number:

ANNKE VISION – Reset Admin Password on Annke System via SADP Software

Note: The second method works with all the ANNKE DVRs|NVRs.

ANNKE VISION – General Guide of Watching ANNKE Cameras on Web Browser (For New Users)

Purpose:

This article introduces some basic skills of using your ANNKE system on a Web browser.
This is the recommended access to configure your ANNKE system when the monitor/TV access is unreachable.

1. Access the Web interface

Annke Vision – How to Access DVR/NVR System on Computer Browser with Its IP Locally?

The computer software SADP Tool will help us to find the IPv4 address of ANNKE systems. With this IPv4 address, we can access the system on a Web browser.
IE browser (Internet Explorer) is the most recommended due to its best compatibility.

Note: For the ANNKE PoE IP cameras (such as C800/C500/CZ400/CZ500/NC800/NC400) connected on the ANNKE NVR system, please access its Web interface by following this article.

2. Live view

Annke Vision – Introduction to the Live View Screen On the Web Interface

We can watch the camera live view on this page. To do so, we will need to install the plug-in first.
On this page, we can also use the PTZ control for the supported cameras (such as CZ400/CZ500).

3. Playback & download footage

Annke Vision – How to Playback and Download Recordings for ANNKE Systems on Web Interface?

Playback on the Web interface is as fluent as on the monitor/TV.
Download footage from the Web interface allows us to watch/edit/share them easier.

4. Configurations

Annke Vision – Set up 24-Hour Continuous Recording for The Standalone POE Camera on The Web Browser

Annke Vision – Set up Motion Detection Recording for The Standalone POE Camera on The Web Browser

Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Adress Locally?

Annke Vision – How to Update the System’s Firmware on the Web Interface?

Annke Vision – How to Set Up Audio on Web Interface?

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Annke Vision – Set Up Privacy Mask on the Web Interface

Annke Vision-How to Rotate The Image on The Web Browser?

Annke Vision – Set Up Camera OSD On the Web Interface

Annke Vision-How to Set Overwrite Function for The SD Card on The Web Browser?

The configuration page on Web interface is basically similar to the monitor/TV interface.

5. Advanced apply

Annke Vision – How to Access the IP camera’s configuration page on the NVR?

For some ANNKE NVR systems (H800 series), we can use the Virtual Host feature to access the Web interface of each ANNKE POE camera on the system. With this feature, we don’t have to connect the camera separately in the network to configure it.

ANNKE VISION – General Guide of Watching Cameras on mobile phones by ANNKE VISION App (For New Users)

Purpose:

This article introduces all the basic skills of using your ANNKE system with the Annke Vision phone APP. Every new user is recommended to read this article carefully 🙂

Annke Vision – Short Introduction of Annke Vision App

To use the Annke Vision properly, we will need to follow the below procedures in order:

1. Register an APP account

Annke Vision – Register An Account on Annke Vision App by Email Address

An account on the ANNKE VISION app allows us to add the ANNKE system and watch its cameras.
After register and log in with the account, we can go ahead to add the ANNKE system(s).

2. Link to the ANNKE DVR/NVR/IP camera

Annke Vision – How to Connect the DVR/NVR System to the Phone APP?

Annke Vision – How to Connect IP Cameras Alone with ANNKE VISION Phone App (without Using NVR)?

After the ANNKE system is linked to the APP account, we can watch camera live view, playback old footage, and receive motion notifications.

Meanwhile, each ANNKE system can only be linked to one account at the same time. This prevents others from accessing the system without permission.

Note: If you are using an ANNKE IP camera (such as model C800/C500/CZ400/CZ500) without an NVR, see this instruction to connect the camera to the APP.

3. Playback videos

Annke Vision – Starting and Stopping Playback on Annke Vision App

The playback function allows us to watch the footage from the system’s hard drive.

Note: If the playback is not fluent enough, we may consider adding the system to ANNKE VISION via IP address. This will only work when the phone is in the same network as the system, but the playback will be much more fluent (and fast forward will be supported).

4. Receive push notifications

Annke Vision – Setting up the Alarm Notification on Annke Vision App

Push notifications refer to the alarm messages received on ANNKE VISION when the camera system catches suspicious motions.

5. Share camera with other users

To share the camera view with families/friends, we have two methods:

1. Parallel sharing. All the users log in to the ANNKE VISION app with the same account. In this case, all users have the same permission to the camera view.

2. Main/Sub account sharing. The main account is the one linked with the system, it can send sharing requests to sub-account and limit the permission for each sub-account (For example, sub-account can only watch live view but not playback). Here is the instruction.

6. Manage your APP account

On the ANNKE VISION app, we can also: Check the account details, modify the account password, delete the account permanently. Here is the instruction.

ANNKE VISION – General Guide of Watching Cameras on PC by Guarding Vision (for new user)

Purpose:

This article introduces basic skills to get along with the PC software Guarding Vision.

Catalog

1. Link with ANNKE system

Annke Vision – Access the DVR/NVR System via Guarding Vision Software on PC (Via IP Address)

Annke Vision – Access the DVR/NVR System via Guarding Vision software on PC (Via P2P Cloud)

There are two ways to connect Guarding Vision with the ANNKE system. Each of their advantage and deficiency.
Loca access via IP address provides a better experience on the camera view and playback, while remote access via P2P cloud allows access even from abroad.

2. Playback/download footage

Annke Vision-How to Playback And Download Recordings on Guarding Vision?

Playback/download works better under local access. It might take a while for loading when doing this via remote access.

Annke Vision Setup and User Guide

admin — Fri, 12 Jan 2024 08:30:06 +0000

The Annke Vision app is designed to work with ANNKE DNRs, NVRs and IP cameras which support Cloud P2P function.It allows you to live with your cameras remotely.All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale. it also allows you to play back recorded video to search every milestone of your life.When motion detection alarm of your device triggered, you can get an instant message notification from Annke Vision app.

Annke Vision – Access the DVR/NVR/IP Camera via Guarding Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software Guarding Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching camera live view/playback and download recordings, etc.

To access the system remotely on Guarding Vision, please add via P2P Cloud. See this instruction.

Annke Vision – Access the DVR/NVR System via ANNKE Vision software on PC (Via P2P Cloud)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via P2P Cloud allows remote access (ANNKE system and computer can be in the different network/router). While you may find the camera live view/playback and recordings download become laggy due to unstable network.

To access the system locally on ANNKE Vision, please add via IP address. See this instruction.

Steps:

1. Download and install the software Annke Vision on your computer.

Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

4. Register an account (P2P account) on the mobile app Annke Vision.
Register an account on Annke Vision via your phone number or email address.

5. Come back to ANNKE Vision. Go to Device Management and click Add. Choose Cloud P2P and select your country/area(the phone APP account area), and click Login.

7. Then log in with the user name and password of your Annke Vision APP account.

Note: If your user name is the phone number, please input it in this format ‘+441234567890‘ (no space between the country code and the phone number).

If the user name and password are both correct, but the App keeps asking you entering a verification code, please log in again with email address that you used to register the Annke Vision App.

8. If the ANNKE system has been added to the Annke Vision account beforehand, you can see it on the list automatically.
Otherwise, add the system to ANNKE vision account first..

9. Go to the Main View tab page, and click on the folder(the name is your APP account username) under the device list to expand the camera channels. Click the play button on the channels to see the live streaming...

Annke Vision – Access the DVR/NVR System via ANNKE Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching the camera live view/playback and download recordings, etc.

To access the system remotely on ANNKE Vision, please add via P2P Cloud. See this instruction.

Step by Step:

1. Download and install the software ANNKE Vision on your computer. Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system.

4. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

5. Run the software, and go to Device Management.

6. Click Online Device. If the system and computer are in the same LAN network, you can see the device information at the bottom.

7. Select your device, and click on Add. Then please fill in the information in the popped window.

Note:

1.The name can be anything.

2.The IP address of the system may vary from the network. Ensure the IP address you input is correct.

3.The user name must be ‘admin’.

4.Password is the one you used to log in to your system on the monitor/TV.

5.Remember to tick Import to Group.

8. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows..

9. Go to the Main View tab page, and click on the folder under the DVR list to expand the camera channels. Click the play button on the channels to see the live streaming..

Annke Vision – How to Live Stream Your ANNKE Device on YouTube by FFmpeg?

Using FFmpeg as an encoder for YouTube Live has fewer requirements on the hardware. While you may need some basic knowledge about FFmpeg.

ffmpeg -hide_banner -loglevel fatal -rtsp_transport tcp -i rtsp://%USERNAME%:%PASSWORD%@%CAMERA%:554/ Streaming/Channes/ID/?transportmode=unicast.sdp -f lavfi -i anullsrc -c:v copy -c:a aac -map 0:v -map 1 -f hls -hls_time 4 -hls_playlist_type event -method PUT “https://a.upload.youtube.com /http_upload_hls?cid=%STREAM_KEY%©=0&file=stream.m3u8”

2. How to achieve it?

To achieve the above, we will need to:
1). Install FFmpeg on your Windows computer.
2). Get the RTSP address. For a stable RTSP address, we will need to set a Static IP and set up DDNS for your ANNKE device.
3). Get the YouTube stream key: Once your YouTube account has access to YouTube Live, you can find the stream key as the below picture shows.
.

3. Installing FFmpeg

Here is the instruction: https://www.wikihow.com/Install-FFmpeg-on-Windows#

4. Set a Static IP Address for your ANNKE device

Propose: An ANNKE Device with a static IP address can still be accessed by the same IP after reboot.

Step:
1) Disable DHCP
2) Make sure the device is online

1) Disable DHCP
Log in to your ANNKE Device. Below is the Web interface of the ANNKE device:
Go to Configuration-Network-Basic Settings-TCP/IP, Uncheck DHCP, fill in the below box per your computer in the same network.
Note: You can check DHCP and click Save at first, this will fill in the below box automatically. Then uncheck DHCP and leave the below box as they are.

2) Make sure the device is online
After the above, go to Configuration-Network-Advance Settings-Platform Access, make sure the option Enable is checked and Register Status shows Online as below picture.

If it shows Offline, refer to this instruction to make it online at first: https://help.annke.com/hc/en-us/articles/360000648061

5. Set up DDNS for your ANNKE device

Propose: An ANNKE device with DDNS service will have a static IP/hostname on the Internet. This allow you to visit the ANNKE device by a static URL. To achieve this, Port Forwarding on your router is also required.

Steps:
1) Setup your DDNS account
2) Enable DDNS on your ANNKE device
3) Port Forwarding

1) Setup your DDNS account
There are some free DDNS service providers. In this article, we will take NO-IP for example.
After you created an account on the NO-IP website, Click your name at the top right corner, go to Account, then Dynamic DNS
Click Create Hostname

Create your hostname in the box. Leave other parameters as default, click Create Hostname

You will see the hostname in the list.

2) Enable DDNS on your ANNKE device
Log in to your device, go to Configuration-Network-Basic Settings-DDNS, tick on Enable DDNS, fill in the boxes as below:
DDNS Type: NO-IP
Server Address: dynupdate.no-ip.com
Domain: your hostname on no-ip.com
User Name: your user name on no-ip.com
Password & Confirm: your account password on no-ip.com
Then click Save to apply the change.
.

3) Port Forwarding

Purpose: Port forwarding allows other devices to visit a device in your local network.

Steps:
The steps may vary according to different routers. Below steps are based on the router Virgin Media Hub 3.0:

Click Create a new rule, then fill the boxes as below:
Local IP: your device’s IP.
Local start port: 554
Local end port: 554
External start port: 554
External end port: 554
After that, click Add rule to apply the change.

Now, you can go to canyouseeme.org, input your port number in the Port to Check box, and click Check Port. If you can see the message ‘Success, I can see your service on [your WAN IP] on port (554)’, then the port forwarding has finished.

6. Get the RTSP address

Steps:
1) RTSP address format
2) Test your RTSP address

1) RTSP address format
rtsp://IP:RTSPPort/Streaming/Channes/ID/?transportmode=unicast.sdp

Explanation
ID means mainstream or sub-stream and channel number. If the ID is 102, we will get
a sub-stream of the first channel. If the ID is 101, we will get mainstream.
RTSP URL supports to add username and password:
rtsp://admin:12345@IP:Port/Streaming/Channels/ID/?transportmode=unicast.sdp
The type of authorization supports BASIC and DIGEST.

Examples
Get sub-stream from IP camera on channel 1
rtsp://172.28.1.52:554/Streaming/Channels/102/?transportmode=unicast.sdp

2) Test your RTSP address
Once you finish getting the RSTP address, try it on the VLC player to make sure it’s working.
In VLC player, use the shortcut Ctrl+N or navigate to Media-Open Network Stream. Input your RTSP address in the box, click Play.
When the RTSP address is correct, you will see the live stream from your camera in about 5 seconds.

Annke Vision – Annke IP camera connect with Tinycam Pro

For the Tinycam can only working with IP cameras, It can not connect with NVR. So if you have already had a POE system( NVR+ IP camera), It can not directly get the steam from the POE port. Please connect the IP cameras directly to your router. Please do not forget to have an extended power ( 12V/1A ) for the cameras.
The APP Timycam can only support IP connection, so If you would like to have the image everywhere, Please do the port forwarding for the cameras, you need to contact the router manufactory or network provider to have the correct operation.

If you find the image is not smooth. That is caused by that the app will auto-adjust the stream for the image. so you can change the APP decode method or you can directly change the cameras’ video stream, you can adjust lower the resolution and bitrate from cameras’ setting page.

Step:

1.Adding the cameras. Please select “Add IP camera, NVR/DVR” and edit it.

2. Edit the camera name and select the correct Protocol type by the camera brand.

Please notice that the Tinycam Pro can not directly get Annke Brand, So you need to select the camera brand “Hikvision” and choose a model number( everyone is ok). Don’t worry, our connection protocol is the same as Hikvision.

3. Please input the correct IP and port information.

“Hostname/IP address“: It would be LAN IP. WAN IP or DDNS. But please notice that If you connect with WAN IP or DDNS, Please do not forget the port forwarding.
“Web port number“: Default is 80. It follows with your camera setting.
“RTSP port number“: Default is 554. It follows with your camera setting.

3. Input the correct account information. the account information is your cameras’ account and password.

4. When you finished the parameter setting, you need to back to the top line to check the connection status.

“OK” means the camera is correct to connect to your system.

Click the “camera status“, you can get the detail stream information and image.

5. When you finish the camera setting, you can directly go to the live view to have the camera image.

Annke Vision – How to Activate ANNKE IP Camera via Web Browser (Without DVR/NVR)?

You may find the camera’s IP address and access/activate it on the local network via the web browser.

Video Guide:

https://youtu.be/Z5jRKJ5UNQw

Text Guide:

1. Power on the camera by using the power adapter or POE switch for the POE cameras.

2. Connect the camera to the router/POE switch by ethernet cable.

3. Get a computer that is connected to the same router. In other words, computers and cameras are in the same network area.

4. Download software SADPTool and install it on the computer. Here is the software download link.

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For Mac: https://download.annke.com/CMS/sadptool.pkg_.zip

5. Run the software SADP tool and click refresh. It will find the camera’s IP, and its status is Inactive.
Note: If the status is Active and the camera was connected to the ANNKE NVR before, the password of the camera is the same as the NVR.

6. Select the device on the tool and create a new password to activate it.
The new password should contain 8-16 characters with at least two combinations of numbers, lowercase, uppercase, and special characters, no ‘admin’ included.

7. Access the camera by inputting the IP address of the camera on the IE web browser.
Then, input the user name admin and password you created.
Note: The cameras could be viewed on the IE web browser only because there is no web plug-in for any other web browser now.

8. Click the link to download the web plug-in to view the camera:

9. Once the web plug-in is installed successfully, the camera could be viewed on the web browser:

Annke Vision – How to Access DVR/NVR System on The Web Browser from PC(in the Same Local Network)?

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

For Chrome 57.0+, Firefox 52.0+ and Edge 89+ browsers, we can view the device without the plugin. But please note that we still need to download the plugin if we want to change the relevant device settings from them.

(Here is an image for your reference to download the plugin)

General steps:

1. Plug the DVR/NVR into a router with a network cable.

2. Find DVR/NVR’s IP address. There are two ways to find the IP address:
.

Method #1

1) Find the IP address on the TV/monitor.

Please go to Menu–Configuration–Network–General.

Method #2

Find the IP address on a computer.

1)Video guide:

2) Text guide:

Please download and install the software SADPTool from this link:
For Windows computers: https://download.annke.com/document/Computer_Software/SADPToolV3.0.3.3.zip
For Mac computers:
http://support.annke.com/document/HK/general/sadptool.pkg_.zip

Please connect your computer to the same network/router of the DVR/NVR, then run this software. It will detect the DVR/NVR’s IP address automatically.

3. Get a computer that is connected to the same router as NVR is to access NVR with its IP on the browser. The user name is admin and the password is your system’s password.

3.1. We suggest using the IE browser instead of other browsers because we only have the web plug-in for the IE web browser now.

Note:

If you can not see the image of the cameras, the image may be encrypted. Please go to the system to disable it. Please go to Menu–Configuration–Network–General.

Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Purpose: Some features of the ANNKE PoE camera need to be configured on the camera’s Web interface (it’s individual setting page).

Note:

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

(Here is an image for your reference to download the plugin)

1) For all the mentioned camera models, their live stream will work on the IE browser after installing the plugin.
2) For model I91BM/I91BN/I91BL/I91BK/I81HB, their live stream can also work on Chrome and Firefox after installing the plugin.

Steps:

1. Connect the camera to a 12V DC power supply (must be 12 Volt, can be 1 Amp or above) and to a broadband router by ethernet cable.

2. Run the SADP software on a computer in the local network.

For Windows system:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac OS:

https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

The SADP will detect the camera’s IP address. Follow the below picture to enable DHCP for the camera.

Input the IP address in a Web browser ( IE browser is recommended).

3. Input the user name and password of the camera to log in. (Generally, the username is “admin” with all letters in lowercase)
If you use the camera for the first time, you need to activate the camera at first and set an admin password for it;
If the camera has been activated on the ANNKE NVR, the camera’s password is the same as your NVR’s admin password.

4. Now you can see the camera’s Web interface. Explore and have fun 🙂

Note:
If you find the camera live view fail to load when clicking the button “Start Live View “on the webpage, please try the below solutions:
1. Click the “Download Plug-in” button to download and install the webpage plugin.
2. Copy the webpage address then visit it via IE browser, or via Microsoft Edge browser (requires reloading the page into IE mode).

Annke Vision – How to Access the Annke IP Camera’s Setting Page via Web Browsers?

Some of the cameras’ functions can only be configured in their individual setting page. Below is the instruction to enter Annke’s IP cameras’ individual setting page.

Step 1:

Connect your IP camera and your computer to the same network/router. The connection can be either via ethernet cable or WiFi.

Step 2:

Find the IP address of your IP camera. The procedures depend on your computer.

a). If your computer is NOT a Windows computer: Please access your router to find the camera’s IP address (You may need to contact your router’s seller for further information).

b). If your computer is a Windows computer: You can use the software called SADP TOOL to find the IP address. Below are the steps:
b-1). Please download and install the software SADPTOOL.exe to your computer:
https://download.annke.com/CMS/SADP_v3.0.2.4.zip
b-2). Run the software and you will find the camera’s IP address on the device list.

b-3). Double-click on the IP address (or input it into your web browser manually) then you will see the camera’s login page. Input the user name ‘admin’ and the camera’s password to proceed.

b-4). Click on the Configuration tab to enter the camera’s settings page.

Note: The web page layout may be a little different according to different camera models.

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Purpose: This instruction introduces the method to change the output resolution of the ANNKE system. It is effective when the ANNKE system doesn’t show any display on the TV/monitor due to a mismatch of output resolution between them.

Steps:

1.Connect your ANNKE system to your home router via an ethernet cable.

2.Connect your computer to the same router with the DVR wired or wirelessly.

3.Download the SADP software on your computer to search the IP of your DVR/NVR.
For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For MacBook: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

4.Run SADP and it will show the IP address of your DVR/NVR automatically.

5.Input this IP address into the IE browser. The user name is ‘admin’ and the password is your system‘s login password.

6.When you log in, navigate to Configuration–System–System Settings–Menu Output. Change the VGA/HDMI resolution. It’s recommended to match this resolution to your TV/monitor resolution.
If you are not sure, just select the lowest resolution for the ANNKE system.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Address Locally?

Steps:

1. Enter the DVR/NVR on the computer browser with its IP locally. Please refer to the below link:
https://help.annke.com/hc/en-us/articles/360000252182

2. After you enter the DVR/NVR on the computer browser, please go to Configuration>Maintenance>Upgrade&Maintenance>Restore.

3. Click ‘Restore’ to start. The system will be rebooted automatically when the restore is finished.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Get a Capture/Screenshot of the Camera’s Image on the Computer/Phone APP?

First of all, please add the cameras system to computer software and the phone APP.

For computer software: https://help.annke.com/hc/en-us/articles/360000252441

For phone APP: https://help.annke.com/hc/en-us/articles/360000252581

Secondly, please follow the below steps to get the capture/screenshot of the camera’s image:

On Guarding Vision, please select the camera and right-click the mouse, and then click Capture:

After that, the capture will be saved on the computer, and you could click the link on the right corner to check the capture directly:

On the phone APP, please preview the cameras, and then select the camera button to take a screenshot for the camera:

After that, you could check the screenshot of the camera’s image on the More–>Pictures and Videos:

If you view the cameras on the monitor and the computer, please select the camera and double-check it. Or please view the camera in one screen mode. After that, the camera will be displayed in the mainstream and the picture will be clearer so that you could get a clearer capture from the computer.

If you view the cameras on the phone APP, you could switch the mode from Basic to HD so that you could get a clearer screenshot from the mobile phone.

Annke Vision – How to Stop Audible Alarming Via the Browser?

Purpose: If you want to stop audible alarming for the system, please refer to this instruction to change the setting.

Steps:

1. Please get a windows computer which is in the same network area as the camera is. In other words, the camera and computer must be connected to the same router, by cable or by wifi.

2 Install the software on the computer. Here is the download link.
support.annke.com/document/HK/general/tool/SADPtool.exe

3. Run the software to detect the system’s IP.

4. Please copy the IP address to Internet Explorer and access the system’s page by its IP.

6. Please log in to the system and go to the Configuration-Basic event.
On this page, you could disable the audible warning for every event.
Here are the images of each interface. You could go to the interface of these setting to turn off the audible warning according to your needs.

For example, if you don’t want to have an audible warning when there is a motion detected, please go to the Motion Detection page to disable the audible warning. See the first picture below:

You could also go to smart event to disable the audible warning. Please note that this option is not available on all models and systems.

ICSEE App User Guide

admin — Fri, 10 Nov 2023 19:03:36 +0000

ICSEE App User Guide, iCSee is a monitoring security software ，which can work with the front-end devices such as robot 、bullet , or intelligent devices such as doorbell 、doorlock . iCSee can access the device by cloud ID , you can preview and control the live video in the Android device .

You can download the latest apps, and computer software here. And you can view the latest instructions for use

how to use icsee camera

This tutorial applies to both icsee and icsee pro cameras.
Since the app is always being updated, the interface may be a little different.

Camera description

The details are subject to your manual.

Connect To The Power Supply

Plz connect camera to the power cable,and turn on the power .

If you need to storage the video via the local TF card, plz install the TF card first then turn on the power.

（TF card doesn’t support the hot plugging, plz plug and unplug memory card when device is power off)

Video tutorial

Register/Login

1.Open”iCSee” app, click “sign up” then use the phone number or mailbox to register account.

2.Register successfully, enter your phone number or mail number in the login interface, enter the password, login your app.

3.You can also use the wechat, facebook, line or the temporary visit to login app.

[Auto-pairing] WiFi Network Configuration

Note: camera can support 2.4G wifi for the time being, doesn’t support 5Gwifi, plz set the router parameter to2.4G first before configuring network, during the connection, phone,router and camera need keep within the 2m distance

1.Phone connect to the wifi network.

2.Click the “+”in the upper right corner click the “Add WiFi camera” according to the device’s voice prompt, follow the app interface guide to enter router’s password,click “confirm” start to configure network(if the device doesn’t appear voice prompt for a long time, you can long press the reset to restore default, then go on to configure network).

ICSEE App User Guide

3. Enter the search device’s interface, the device is in the connection process, plz wait.

※ Program search, do not operate other programs ;

※ When the camera prompts “succes sfully connected to router”, it will automatically go to the next step.

※ The camera fails to hear the prompt “succes sfully connect to router”. Please restore factory Settings and match again.

4. After connecting successfully ,interface will prompt to set device’s password and name for your device, after finishing, follow the app interface guide to complete network configuration .

5. After finishing, device will show in the device’s list, it represent the device is connecting successfully.

6. Click it you can view the monitoring image, and do the relevant operation and setting.

Note: Movement tracking is only for indoor ip cameras , bullet ip camera and dome cameras do not have this function

Note: If the automatic etwork configuration fails, you can choose the following two methods to configure the device

The second type: [Manual configuration] Wired network

1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

2. Connect your router to camera via network cable.

3. Connect phone to your router wifi network.

4. Login “iCSee” app, click the “+”in the upper right corner, and click “more” in the upper right corner.

5. click “Add the camera on same router.

6. Enter search device interface, click searched camera to add device,device will show in the device’s list, which represent device connect successfully.

7. Click it to view the monitoring image, also can do the relevant operation and setting

Manual configuration: AP netless direct connection mode

When there is no network in the installation environment, please select the following pairing method;

1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

3. Open the mobile phone desktop-settings-wireless network, search for the device wireless hotspot name, Enter the wireless password:1234567890, connect to the wireless hotspot of the device;

Indoor IP Camera hot spot name: robot_xxxx;

Other kind of camera hot spot names: camera_xxxx;

Tips:

AP hotspot mode is only used for installation when there is no network in the environment, and cannot be remotely monitored,can only be accessed within 10 meters of the establishment of the hotspot!

4. Open the ‘iCSee’ APP, and directly add the device in the local direct connection mode.

5. The device is displayed on the device list interface, which means that the device is successfully connected.

6. Click the ‘Play’ button to enter the monitoring screen and perform related operations and settings.

7. If you have already registered an account to log in, please click the “+” sign at the top right, and click the “AP direct connection” mode to add.

How to set up mobile tracking？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

●Click the “Mobile Tracking” switch buttonin the preview interface to turn on the corresponding function;

●Motion tracking: when it’s on, as long as an object enters the camera’s illumination range, camera will track the moving trajectory;

●Watch Point: set a fixed position, when the camera is operating or tracking, it will automatically return to the set position after staying for a period of time;

How to set the dual-ligh tal ert mode Star light full color？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

Open the ‘iCSee’, click the ‘real-time playback’ , click or slide to the “light” or the “bulb” icon in the screen to open the setting screen;

●Night colored lights：When the light is insufficient, the white light will start, and the image will be colorful;

●Infrared night vision： When the light is insufficient, the infrared light is activated and the image becomes black and white;

●Double light alert：When the light is insufficient, the infrared light will be activated. When someone enters the monitoring screen, the white light will be triggered and the image will be colorful.
After a few seconds when the person walks away, the infrared mode will be switched on and the image will become black and white;

How to s et the humanoid alert function?

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

Open the ‘iCSee’, click the device real-time playback, click on the upper right button ‘setting’ ，Enter the ‘settings’-smart alarm, open the interface to make related settings.

Function introduction:

●Notification: Must be turned on to receive alarm trigger information.

●Humanoid detection: only judge and detect people to trigger an alarm;

●Show Tracking: When the human figure appears on the screen, the human figure can be tracked and reminded; Rule setting: select the designated area [Warning Line], when someone enters the divided area, the alarm can be triggered;

Add shared device

1. Click “Share” in the device list to pop up the QR code page using the main phone.

2. Log in to the ‘iCSee’ APP with the mobile phone you want to share,
click the “+” sign in the upper right corner of the APP main interface, click “Scan QR code to add a camera” , scan the QR code of the device shared by others or input Add the device serial number (the shared device must be connected to the Internet and successfully
added to the APP).

How to Restore factory settings/AP hotspot switching？

1. Long press the camera ‘Reset ‘ button for 10 seconds, and you can let go when you hear ‘ Restore factory setting,please wait’.

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

How to query device serial number and info?

1. Open the ‘iCSee’, enter the real-time playback of the device, click on the upper right setting to enter the setting center-about the device , the QR code can be directly scanned and shared with other family members to watch (the QR code valid time is 30 Minutes); if exceeded, it will automatically expire;

2. If you find that the device time is not synchronized, please click the device time to synchronize it;

iCsee – How to reset the camera

1. Power on the camera, the red indicator light will lit up.

2. Using a pin to hold on press the reset button for 10 seconds until you hear the voice:

Restore factory settings, pls don’t power up. And the red indicator light will flash which indicator the camera is ready to connect to the phone app.

iCsee – How to View the Camera on Your Phone by Wave Sound?

1. Power on the camera, the red indicator light will light up.

2. Using a pin to hold on press the reset button for 10 seconds until you hear the voice:

Restore factory settings, please don’t power up. And the red indicator light will flash which indicator the camera is ready to connect to the phone app.

3. Search the app “iCsee” on google play or the app store.

4. Sign up for an account and log in with this account.

5. Please click the “+” icon at the right top.

6. Please click ” Set up my device to Wifi”.

If connected to the phone app by the wave sound failed, you can also click the QR code at the right top, then place the QR code in front of the camera lens, the camera will recognize the QR code.

What to Do if Phone Can’t Connect Camera?

1. Download and install the APP

Go to “Google Play” or “App Store” on your mobile phone, search for “iCsee Pro” or “iCsee”, and then download and install it on your phone.

2. Confirm your Wi-Fi status

A. Check if your wireless router has enabled DHCP and if it is the 2.4 GHz network. (The device does not support 5GHz Wi-Fi currently.)

B. Ensure your smartphone has been connected to the wireless router.

C. Ensure there is no special character in the Wi-Fi name and password, and their length does not exceed 30 digits.

How to Add the Camera to APP iCsee?

This article will tell you how to connect the cameras to the APP iCsee. If you order a camera I41ES/I41ED, please follow below instruction to add it to the APP step by step.

1.Please download the APP iCsee from Google Play or APP Store

2.Then, please connect the 2.4GHz wifi on the mobile phone.
Note:
When configuring the wifi for the camera, the APP will pick up the wifi automatically, and it won’t allow the users to change it. Thus, please make sure the mobile phone is connected to the wifi you want to configure for the camera.

3.Please use an email address or a mobile phone number to register the APP.

• Firstly, please click Sign Up on the APP

• Then, please input the username, password, email address/phone number, and the verification code and click Sign Up:

4.Next, please log into the APP by using the username/email address/mobile phone number:

5.After login the APP, please click the screen to add the camera:

6. Next, please click Set Up My Device To Wi-Fi:

7.Please input the wifi password of your wifi network:

8.Next, please click the QR code icon and click I see, and put the QR code to face the camera lens part so that the camera could scan the QR code:

9.Next, please set up a password and a name for the camera.
Note:
The password is very important. When you share the camera with other users, you also let him/her know the password, so please keep the password.
If you forgot the password, please reset the camera to the factory default settings.

10.Finally, the camera will be added to the APP successfully, and you could view it on the APP:

How to Setup 24 Hours Recording for the Camera?

The camera supports recording constant videos for 24 hours. Please follow below instruction to set it up step by step.

1.Before you set up the recording, please make sure an SD card has been inserted into the camera, and the SD card is recognized. Please go to the Settings of the camera.

2.Then, please go to Storage Management to check the Storage Capacity. If the SD card is recognized, the capacity won’t be 0.

3.Next, please go to Advanced Settings.

4.Finally, please turn on the Record switch.
Once the Record Switch is turned on, the camera will record videos for 24 hours.
Pack Duration: it means that each recording file will be 5 minutes. The users could adjust the length of the recordings files manually.
Audio: the camera will record audio for the video if it is turned on.

If you have a concern about the instruction, please submit a request to the help centre.

How to Set Up the Motion Detection Recording for the Cameras

1.Before you set up the recording, please make sure an SD card has been inserted into the camera, and the SD card is recognized. Please go to Settings of the camera.
Then, please go to Storage Management to check the Storage Capacity. If the SD card is recognized, the capacity won’t be 0.

2.Next, please go to Motion Alarm to enable the motion detection settings.

3.On the Smart Alarm section, please turn on the Open option. If you need, you could also turn on Human Shape Detection.
Finally, please go to Alarm Action to select Take a Video for the Alarm Action so that the camera will record a video when it has motion detection.

4.For motion detection, you could set up the alarm sensitivity and the alarm time and alarm area on the Other Settings section.

On the Rule Setting, the users could adjust the alarm area for motion detection.

The Alarm Time is 24 hours as a default, and the users could also custom the Alarm time based on their own requirements.

If you follow the instruction to set up the recording, the camera will record videos for motion detection. If you have a concern about it, please submit a request to the technical support.

How to playback videos on the phone APP

If the camera record videos, the users could playback the videos through the phone APP.

1.On the APP, please open the camera for previewing and then select the Playback button.

2.It will have three options for playback: Video, Cloud Service, and Photos.

3.Here, we select Video for playback as an example.

• Please click on the date to select the date for the recording:

•

• If you set up the recording for both constant recording and motion detection recording, you could playback the recording at the same time. Or you just select one recording type to playback.

If you have a concern about how to playback the recordings, please kindly submit a request to the technical support.

Foscam APP Complete Guide

admin — Sat, 30 Sep 2023 10:42:28 +0000

Foscam APP Complete Guide, Foscam is the trusted, world leading IP security camera provider with over 10 years of design, manufacturing and distribution in 80+ countries.
Foscam App keeps you connected to your home or business anytime, anywhere.

Check in on your pets while at the office, keep tabs on the nanny while on vacation, or find out who’s been stealing those Amazon packages from your front door – with Foscam App, you can.

In the second iteration of Foscam App, we bring you an all-new design, featuring a convenient side-menu, intuitive cloud timeline, stable software architecture and more. From the app, you can add your camera in minutes, then view what matters most from anywhere, anytime.

You can also control and setup your camera and receive alerts in realtime when it detects motion or sound.
With Foscam Cloud, you can access alert recordings through an intelligent and intuitive timeline.

There’s no need for a standalone app – it’s all accessible through Foscam App and myfoscam.com. Whether you upgrade or lose your smartphone, we’ve got you covered – your cloud recordings are safely stored on our military-grade servers for your viewing anytime, anywhere.

Follow the troubleshooting steps below to resolve issues preventing the Foscam App from accessing the video feed of a camera.

Solution: The Foscam App generates the error message ‘Failed to connect, please try again”.

Step 1:Check to see if the Foscam camera is connected to the internet.
If you can login to the camera from the Foscam App when the mobile device is connected to the same network as the camera it is connecting to the internet.
Step 2: Verify the mobile device is connected to the internet.

Open a web browser on the mobile device and attempt to access a web site. If the site is accessible, the mobile device has access to the internet.
Step 3: Verify the P2P feature of the camera is enabled.
Login to the camera via a web browser on a computer connected to the same LAN. Navigate to Settings → Network → P2P and verify the feature is enabled. Or modify P2P port to any other one.

Click here for instructions on how to log in the camera via web browser on computer
Step 4: Lower the bit rate and frame rate of the live video feed from the camera.
There are times when network speeds and traffic can reduce the amount of data/video feed that can be accessed by the mobile device.
In this case lowering the amount of raw video data being sent to the mobile device can correct a network related issue such as this.

Step 5: Change the P2P port of the camera in the event the port is being blocked by a firewall of the router or the ISP.

If your camera supports to change the P2P port number like below, you can change the P2P port to any number between 10000 to 60000.

Step 6: Check for any firmware updates that may be needed on the camera and be sure that the Foscam App is up to date with the latest version. Once updated attempt the connection again.

Step7: If all above steps do not solve your case, please send the UID of your camera to support@foscam.com for help.

How to add a Foscam camera back to the Foscam app after the network of camera was changed?

Overview: This article will introduce the process of adding an existing camera back to the Foscam app after the network of camera was changed. The type of change could be a replacement router or the network was moved to a different location. This includes changing the network name or password for security purposes.
Step 1: Delete the old Foscam camera from the app first.

See here for how to delete camera from Foscam app
Step 2: If the camera was connected to a wireless network in the past connect it to the WiFi router with an Ethernet cable.
Note: The smart device/phone should be connected to the same WIFI network the camera is to be setup on.
Step 3: Power on the camera and perform a hard reset of it.

Foscam APP Complete Guide

How to add a HD camera to the Foscam app?

Overview: This article will introduce three methods of adding a HD camera to the Foscam app using a smartphone. Once the camera is added, live video feed can be viewed from the device.

Please be sure the Foscam app is installed on the smartphone and that a Foscam cloud account is already established.

Step 1: Add the information for the camera to the Foscam App

Method 1: Add a camera via the QR Code.

• Login to the Foscam app

• Click the + button

• Scan the QR code from the bottom or back of the camera

Method 2: Add a camera from the LAN Camera List
• Login to the Foscam app

• Click the + button

• Choose Search in LAN

Note: To use this option the camera must already be connected to the same LAN the smartphone is connected to.

Click here for detailed steps on adding camera from the LAN.

Method 3: Add a camera manually using DDNS/UID/IP
• Login to the Foscam app

• Click the + button

• Choose Others and input the required information of your camera.

Click here for detailed steps for adding camera manually by DDNS

Click here for detailed steps for adding camera manually by IP

Click here for detailed steps for adding camera manually by UID

Step 2: View the live video feed from the camera.

•   After the camera is successfully added to the app the live video feed can be viewed.
•   Check for the camera under the My Devices Menu
•   Click on the Play button to view the video feed
Note: If this is the first time the camera is being access, you may be prompted to enter the username and password for the camera.

Technical Note: The maximum username is 20 characters in length including letters, numbers and symbols. The password length should be between 6-12 characters long including letters numbers and symbols. Characters supported include ~ ! @ # % ^ * ( ) _ + { } : “| <> ? ` – ; ‘ \ , . /

How to set up wireless connection for Foscam camera by the Foscam App if the camera is already connected to the router with a cable?

Overview: This article will introduce the procedure of setting up the wireless configuration on a Foscam camera using the Foscam app while the camera is connected to a router via an Ethernet cable.

Note: In some cases, this method may be the best solution to connect a Foscam camera to an older wireless router which does not support the standard method of adding a camera wirelessly. This method has also proven to be effective during situations where the connectionconfiguration for wireless has proven to be difficult.

Pre-conditions:
Be sure the following steps/conditions are met before proceeding.
1)Connect the camera with an Ethernet cable directly to the wireless router.
2)Maintain a distance between the camera and wireless router of 2-5 meters (6-12 feet) maximum.

3)Verify the cellphone is connected to the wireless router’s 2.4GHz wireles. (If your Foscam camera supports dual-band wireless, your cellphone can connect to either 2.4GHz or 5.0GHz wireless.)
4)Verify that no special characters are used in the wireless password. These include characters outside of A-Z and 0-9.

Step 1: Add the camera to the Foscam App.

Refer this page for add camera to Foscam app firstly in LAN.
Proceed to Step 2 if the camera has already been added to the App.

Step 2: Navigate to the Live Video page and click on the Settings icon to proceed to the camera settings.

Step 3: Find the WiFi Settings Icon and click on it to access the settings page.

Note: At this point the internal wireless adapter of the camera is scanning nearby WIFI networks to show what networks are currently within radio range of the camera.
Step 4: Find and select the correct WIFI SSID. The app will prompt for the WIFI password. Be sure to enter the password correctly and click the Connect button.

After the above steps are completed standby for approximately 30 seconds before unplugging the Ethernet cable from the camera. After unplugging the Ethernet cable the wireless module in the camera should take over and attempt to login to the wireless network.

The camera should reappear on the Foscam app after a few minutes.
Unable to connect to video after unplug Ethernet cable? See this page.

How to share your camera with others on Foscam app?

Foscam app has added a new feature to let you share your cameras with other Foscam app users to let them view your camera’s live video. Here is the instruction of that new feature.

1. Please log in your Foscam account, login the camera and tap on the camera settings button.

2. Please tap on the “Share Camera” , choose “Invite”, input the Nickname and other’s Foscam account address, and tap on “Share” button.

3. Then please ask others to login his/her Foscam account and there will be a message shown up. After he/she accepted that, he/she will be able to see the shared camera.

Why do I not receive alarm push messages on the Foscam App?

Overview: Normally alarm messages can be received via the Foscam App after Foscam camera alarms on the human/motion/sound detection. If these messages are not being received, please follow the Solutions below to correct this situation.

Solution 1: Please be sure the firmware of the camera is running the latest version and the Foscam App has been updated to the latest version.
Visit the Apple App Store or the Google App store and verify the latest version of the app is currently installed on the cellphone.

Solution 2: Verify that the motion/sound detection settings are enabled on the camera being monitored.
• Log in the camera via Foscam app on cellphone and go to camera’s live video–>Settings–>Alarm to enable the alarm for your camera.

Solution 3: Verify the push message feature is enabled on the Foscam App.
• Login to the Foscam App and navigate to App Settings → Push Messages to enable it for your camera.

Solution 4: Verify that the notification for the Foscam App are enabled on the smart device and are not blocked. This should be under the Notification Settings on the Smart Device.

Solution 5: Verify if an alarm triggered event occurred on the camera.
Login to the camera via the LAN with a web browser or Foscam VMS and navigate to Settings → Status → Log to check the activity of the camera to see if any alarm events have been logged by the unit.

Step 6: Remove the camera from the Foscam App temporarily and re-add it.
In the event a saved setting may have been corrupted this will clear the recent settings stored by the App in the event this occurred.

If after performing the above steps this still does not resolve the situation be sure to contact Foscam Technical Support via email at support@foscam.com.

How to update the camera’s firmware using the Foscam app?

Overview: There are two ways to update the firmware of a Foscam camera. The first way is to update the firmware via the camera’s web page using aweb browser. The second way to upgrade a camera’s firmware is to use the Foscam App. This article will introduce the simplest way to upgrade the firmware of Foscam camera using the app. Please be sure to follow all the instructions below for a successful update.

Note: As the end user, you may experience a slight delay in the responsiveness of the Foscam app due to cellular network delays and slower network speed. These conditions can be caused by cellular network congestion, data throttling initiated by the cellular provider and weak cellular data connections.

If the Foscam app is responding slowly please give it a few moments to update as you proceed through the firmware update process. It is recommended that the smartphone and camera be connected to the same network before proceeding.

Initial Preparation:
1) Verify that the Foscam camera to be upgraded is powered on and currently connected to the network. Make sure you can see the camera’s live video on Foscam app first.
2) During the upgrade, it is best to connect the cellphone and camera to the same network.

Technical Advisory: While it is possible to upgrade the firmware while using a cellular data network connection it is not recommended. Especially in the event the data connection to the camera is lost mid-way through the upgrade process. This can cause irreversible data loss to the camera which may result in bricking the device.
Step 1: Using the Foscam App login to the camera and select the Settings icon.

Step 2: Click on the Firmware Update option.
(It will normally have a red indicator near it showing that a firmware update is available for the camera.)

Step 3: The Foscam app will check for the firmware update and indicate a new update if it is available. A new page will open indicating the information for the new update. Click on the Upgrade button to initiate the firmware update process.

Note: If there is no firmware update the page will indicate that the firmware is up to date.

Step 4: The App will indicate the progress of the firmware download to the camera. Once the download is completed standby to see the completion of the upgrade.

NOTE: Please do not interrupt power to the camera or attempt any other functions with the app during the firmware upgrade process. This may interrupt the installation of the newer firmware which could brick the phone. This one of the reasons the cellular data connection is NOT recommended.

How to add a camera with 3rd party DDNS URL for remote access to the Foscam App?

Overview: This article will introduce the process to add a camera with 3rd party DDNS URL for remote access to the Foscam App.

Step1: Please follow the instruction here to set up the 3rd party DDNS remote access for the camera first.

Step2: Please log-in the Foscam app, click ‘+’ icon, then choose ‘Others’.

Step3: Input the DDNS and port number to add.

Step4: Input the camera username and password.
In Security Settings input the username and password of the camera being added.
Standby for up to two minutes for the camera to be added to the app.

Step5: Log-in to the camera to view the video feed.

Once the camera has been added click on the play button to login to the unit and view the video feed. If this is the first login or the camera has been recently reset to factory settings you may be prompted to enter a new password and username.

How to add a camera with P2P UID for remote access to the Foscam App?

Overview: This article will introduce the process of adding a Foscam camera by entering its UID number to the Foscam app.

Note:

To prepare for this configuration the UID must be documented for the camera. The number is usually located on a label on the bottom or the side of the camera. Be sure all the numbers and letters are correct otherwise it will be impossible to add the camera using this method.

Step 1: Launch the Foscam app from your cellphone and log into the Foscam cloud account.

Click the + icon and choose “Others”.

Step 2: Enter the UID of the camera and tap on Add.

Step 3: Enter the username and password for the camera and view the video of the camera.

How to set up wireless connection for Foscam camera by Focsam app using the Ezlink feature 2.0? What is the App-generated QR Code method?

This article will guide you through the steps of easily setting up a Foscam camera using a process known as the QR Code method and Ezlink 2.0.

If your camera’s UID does not end with ZZZ, please follow below steps to set up wireless connecton for it by Ezlink 2.0.

If your camera’s UID ends with ZZZ, please click here to see the steps of setting up wireless connection.

Before moving forward with the camera setup verify the following steps are completed.

1)Download the Foscam App from the Apple Store or Google Play Store and install it to the cellphone.

2)Apply power to the camera and allow it to complete the self-test.

3)Verify the camera is set to the factory settings

If this is in question perform a hard reset of the device. To perform a hard reset on the device press and hold the reset button down for 12-15 seconds. The camera will announce reset succeeded,

power cycle, and perform the movement test if it is a motorized Port and Tilt camera. For steps on how to hard reset Foscam cameras, please click here.

4)Connect the cellphone to the wireless network which the camera is going to connect to and verify the cellphone is connected to the 2.4 GHz wireless band on the wireless network. If your camera supports dual-band wireless, your cellphone can connect to either 2.4GHz or 5.0GHz wireless.

5)Verify the cellphone and camera are within 3 meters (10 feet) of the wireless router.

6)DO NOT power off the camera during the setup process unless it is to move the cellphone screen closer to the camera lens.

Perform the following steps to configure the camera for connection to a wireless Network:

Step 1: Please power on the camera and allow it to complete the initial startup tests and standby until the camera announces “Hello Foscan” and “Ready for wireless Configuration”.

Step 2: Launch the Foscam App on the cellphone, login to the account and tap the + button to add the camera.

Step 3: Scan the QR code of the camera using the camera of the cellphone. (The sticker with the code on it is on the bottom or the side of the camera depending on the model.)

Step 4: Within the Foscam app, please select WiFi connection.

Note: Some cameras will announce with a voice prompt “Ready for WIFI configuration”.

Step 5: Within the Foscam app, please enter the router’s WiFi password and click “Confirm” to generate the QR code.

Note: Verify that the correct WiFi password was entered before proceeding

Step 6: Standby for the Foscam app to generate the QR code. Once the process is complete the app will announce that the code has been generated and it will be displayed on the screen of the cellphone. Position the screen of the cellphone toward the camera lens so the camera can collect the information to configure itself to login to the wireless network.

Note: The distance between the cellphone and the camera lens should be within 15 centimeters. The camera is using two methods of communication to self-configure. One is transmitting and receiving wireless broadcast packets and the other is scanning the QR code identification information which contains the login password for the wireless network.

Step 7: After the configuration process is completed the camera will announce “Wireless connection succeeded” and the camera will be added to the Foscam app.

Step 8: After the camera is added to the network, please click on the play button to view video feed from the camera.

The app will ask you to create a new username and password for the camera if the unit has not been configured yet or has been reset to factory settings.

How to set up wireless connection for Foscam camera by Focsam app using the Ezlink feature 1.0?

Overview: This article will introduce the process of setting up wireless connection for Foscam camera by Focsam app using the Ezlink 1.0.

If your camera’s UID ends with ZZZ, please follow below steps to set up wireless connecton for it by Ezlink 1.0.

If your camera’s UID does not end with ZZZ, please click here to see the steps of setting up wireless connection.

Technical Note: If you experience difficulties connecting the camera via this method, the alternative is to connect the camera via an ethernet cable. Follow this link to connect the camera via an Ethernet cable. https://www.foscam.com/faqs/view.html?id=19

Pre-paration:
1.Verify the camera supports the Ezlink feature and power it on.
a.If the camera UID ends with ZZZ, it supports Ezlink feature. The UID number is on the camera’s sticker.
2.Make sure the camera is in the Ezlink mode.

a.Reset camera to default to put it in Ezlink mode, see here on how to reset the camera.
3.Maintain a distance between the camera and router between 2-5 meters. (6-15 feet)
4.Verify the cellphone is connected to the 2.4 GHz wireless band on the wireless network. If your camera supports dual-band wireless, your cellphone can connect to either 2.4GHz or 5.0GHz wireless.
Verify that there are no specialty characters present in the wireless network password. If so the password for the wireless network will need to be updated. Specialty characters include !@#$% etc.

Step 1: Launch the Foscam app and login to the Foscam Cloud account.
Click the + button to add a new camera by scanning the QR code located on the sticker of the camera.

Step 2: Then please choose “Scan the QR code”

Step 3: Input the Wi-Fi network password and click “Confirm” .
Please wait for about two minutes while the cellphone communicates across the wireless network to configure the camera’s wireless connection.

Step 4: After the camera is added to the network, please click on the play button to view video feed from the camera.

The app will ask you to create a new username and password for the camera if the unit has not been configured yet or has been reset to factory settings.

How to set up alarm push message on the Foscam App?

Overview: This article will introduce the process of enabling Push Messages from the Foscam App in order to help you receive alarm messages when camera alarms.
Note: The camera’s motion/sound/human detection alarm should be enabled before receiving the push messages by Foscam app.

Technical Note: Please be sure the latest firmware is installed on all Foscam products and that the app is up to date with the latest version.

Step 1: Launch the Foscam App on the cellphone and login with the Foscam cloud account

Step 2: Tap on Account option on the right bottom corner, go to Settings and tap on the Push Messages option to enable it for the camera.

Note: The user will need to make sure that the desired camera is already add to the Foscam Cloud account and App first.
Step 3: After the camera alarms on the motion/sound/human, the user should now get a push message on the Foscam App.

Introduction of Foscam NVR app

Foscam NVR app is designed to allow Foscam NVRs to be viewed on mobile phone. It has android and iOS version you can download the app from app store for free. It supports below features.
1.Live Video Preview

Below buttons are used to control camera, from left to right they are
Audio: Get the audio information around the camera
Capture: Can snap individual pictures
Record: Manual record on the local

Image Quality: Fluent / HD
Image Rotation: Rotate Horizontally/Rotate Vertically
PTZ: Control pan, tilt, or zoom of camera
Cruise Settings: Add at least two preset points to the cruise track box to make it as a track, then you can have camera cruise via the track.
Screen Control: 1 / 4 / 9 split-screens
2. Recording Playback
You can playback the recording saved in NVR.

3. View recording and picture saved on mobile phone.
From main page tap “Local” then “Record and Pictures” button:
You will see the manually captured pictures and manual recording.

Note, if you want to view video using mobile data please go to App settings then “WiFi only” to switch it off.

If you want to buy device, please tap on “Local” then “Buy device” and it’ll open amazon directly.

How to disable the Wi-Fi only option in the Foscam App so I can view Foscam camera using cellular data?

Overview: This article will introduce the process of how to disable the Wi-Fi only option in the Foscam App.
Note: Verify that the cellular data plan can handle the amount of data that may be used while viewing the video stream of a camera to avoid unwanted fees that may be added to the cellular bill.

Follow the steps below to access the camera via a cellular data network.

Step 1: Login to the Foscam App
1) Go to the App settings.

Step 2: Disable the Wi-Fi Only for Streaming option.

After the process is completed the camera will now be accessible via cellular data. Please be sure to monitor your data plan to prevent overages on data usage. As a precaution, you may check with your cellular provider on details of the data plan you are currently enrolled in.

How to fix the error Configuration timeout for Ezlink on the Foscam App?

Overview: Setting up a camera with the Foscam app for a wireless network involves connecting a cellphone to the same wireless network. Normally during this process, the login information for the wireless network is sent to the camera and the camera logs into the network at the end of the procedure. Once completed, the camera is listed as one of the devices available to access from the app.

If something goes wrong with the procedure a user may encounter the error message “Sorry, your camera has failed to be added, Configuration time out for Ezlink.”
To correct this error message, follow the steps below.
Step 1: Perform a hard reset of the camera to make sure the camera is in Ezlink mode and you will hear camera saying “ready for WiFi configuration” if your camera has built-in micphone and speaker.

Step 2: Confirm that the cellphone is connected to the same wireless network that the camera is supposed to be connected to.
• Note: Disabling cellular data may make the configuration process easier to perform.
Step 3: Verify the frequency band of the wireless network is 2.4 GHz if your camera only supports 2.4GHz wireless. If your camera supports dual-band wireless, your cellphone can connect to either 2.4GHz or 5.0GHz wireless.
Step 4: During the setup process, please maintain a distance between the phone, camera, and wireless network around 2-5 meters (6-15 feet.)
• The camera can be placed in the place intended for installation after the network configuration steps are completed.

Step 5: Confirm the password for the wireless network has been properly input into the configuration settings of the Foscam App.
• The use of special characters for the wireless network password may cause connection difficulties. If there are repeated problems being encountered with a password using special characters @()*^&*(&*^% consider changing the wireless password to something containing letters and numbers only..
• NOTE: In the event the password is changed for the wireless network all devices that were connected to that network will need to have their password information updated to connect in the future.

Step 6: Check to see if the MAC ID filter is enabled on the router.
• If the MAC ID filter is enabled only the devices authorized to be connected to the router have access to the network.
• The work around is to temporarily disable the filter to allow the camera to connect. Once the camera is connected add it’s wireless MAC ID to the filter and re-enable the filter.

Step 7: Check to see if the router is running the latest firmware update.
• Visit the Support page for the wireless router at the manufacturers web site. Some earlier versions of firmware and some routers may prevent the wireless procedure from sending the login information to the camera.
• Some routers may block this process and a different means of sending the login information to the camera will need to be implemented.
Step 8: If all the above steps fail connect the camera with an Ethernet cable to the router so it can access the wired network.

• Allow the camera to establish a connection to the network via the Ethernet cable.
• Add the camera to the Foscam App, once added navigate through the app and setup the camera for a wireless network using the app.
• Download our Quick Reference Guide for your camera for this alternative setup process for the camera to connect to the network. Once the camera is setup with the login information for this network it will not have to be done unless a notable change to the network occurs or a new router is installed in the future. (New network password, new network name, etc.)

How to delete an old camera from the Foscam app?

Overview: This article will introduce the procedure on how to delete a camera from the Foscam app which is no longer used or needed.

Steps:
1)Launch/Open the Foscam App from cellphone.

2)Go to the camera settings and you will find that delete button.

Note: This completely deletes the camera from the app and the Foscam Cloud account.

How to set up cloud service once it is paid?

This article will introduce how to set up a Foscam camera to use the Foscam cloud service.

In order to use Foscam Cloud Service once it was paid for your camera, please follow the steps below.

Enable the motion/sound detection alarm for the camera.

1) Open the Foscam App and click the play button to view the camera.

2) Click the Settings button to navigate to the alarm settings page of the camera. Please make sure the camera’s alarm schedule and detection area is set.

How to view the cloud recordings of Foscam cameras?

This article will introduce the process of viewing the recordings of Focam camera stored on the Foscam Cloud.

Pre-conditions:
1)The Foscam camera that the user is using must support Foscam Cloud Storage Service.
2)Foscam Cloud Storage Service has been purchased and the account is currently paid up to date and valid.
3)The camera is properly configured for Foscam Cloud Service.

4)An alarm event was triggered by the camera and the video was uploaded to the Foscam Cloud Service already.
5)Active internet connection from the login device and the Foscam Cloud Server.
Method 1: Use the Foscam App
1.Open the Foscam App and navigate to Live Video. Cloud recording will show up in time line below live video, in blue bars.

2.Tap on date and choose the recording to playback pay tap on the time line.

Method 2: Use the computer software Foscam VMS

1.Login the Foscam VMS with Foscam cloud account.
2.Go to cloud recording playback page to choose the recordings to play.

How to add a camera with WAN IP URL for remote access to the Foscam App?

Overview: This article will introduce the steps to add a camera with WAN IP URL for remote access to the Foscam App.

Step1: Please follow the instruction here to set up WAN IP remote access for the camera first.

Step2: Login to the Foscam app and click the + button and then choose “Others”.

Step3: Input WAN IP Address and port numeber to add.

Step4: Input the camera username and password.

Step5: Log-in to the camera to view the video feed.

Once the camera has been added click on the play button to login to the unit and view the video feed.

What is Foscam Cloud Service?

This article will introduce the Foscam Cloud Service.

The Foscam Cloud Service allows the end user to save alarm videos or 24H-CVR to the Foscam cloud platform. It gives the end user the ability to recall or playback video clips via computers and smart devices.

Visit www.myfoscam.com for additional information regarding the services provided by Foscam.

See here for how to purchase cloud storage service

How to purchase Foscam Cloud Service?

On phone:

1)Login the Foscam app and tap on the cloud button of Foscam camera.

2)You can purchase the plan for your camera.

Elite Plan:

Basic Plan:

On PC:

1)Login the Foscam VMS with Foscam account.

2)Please click on the cloud button to purchase the cloud service.

The camera will need to be configured to take full advantage of the Foscam Cloud Service.
Note: If you have any problem or have a request on cloud service cancellation,please feel free to contact us at support@foscam.com with your order number.

How to activate the Human Detection of Foscam cameras?

Overview: This article will introduce the steps of activating the Human Detection of Foscam cameras.

Some Foscam cameras support Human Detection now. Please refer to here to confirm if your camera supports it.

Before using, please follow below steps to activate it.

1.Please add your camera to Foscam app and you will see a message under the live video screen of your camera.

Please choose that message to activate it.

2. After that, the human detection option is available to select and the human detection feature has been activated now.

How to renew the Foscam Cloud service?

This article will introduce the process of renewing a Foscam Cloud subscription.

Method 1: Login to the website www.myfoscam.com and select the option to Purchase Cloud Recording from the web page.

Method2:

Step1:Renew the cloud service via the Foscam App from cellphone. Please be sure it is logged into your Foscam account. Please go to the cloud service purchase page according to below snapshots.

Step2:During te payment process if the Monthly Service button is checked the cloud service will be automatically enrolled in monthly renewal and the credit card used will be billed on a monthly bill.

What are the advantages of Foscam Cloud Service?

This article will introduce the advantages of Foscam Cloud Service.
There are five advantages of Foscam Cloud Service.
1)Alarm videos or 24H-CVR can be uploaded to Foscam Cloud platform.
2)Recordings can be played back on a computer or smart device anytime anywhere.

3)Media files can be accessed directly by the user for immediate use after an alarm triggered event. (Notification of triggered event and access to the media when necessary.)

4)No limits on the amount of Cloud Server Space that is needed for triggered alarm events or 24-CVR.
5)Secure and private Cloud Service for videos stored on Foscam Cloud platform. Only the user of the camera can access the cloud videos with the correct access credentials. Foscam uses the latest technology to ensure that the user’s information is secure and safe on the Cloud.

How to download cloud recordings from Foscam app?

Overview: This article will introduce the process of downloading cloud recordings from Foscam app.

Step1:Please login the Foscam app and go to live video screen of your camera. Then please tap on the time line to get into the play page of your camera cloud recordings.

Step2:After you choose the time table to play the cloud recording, you can tap on the download button to get it downloaded to your cellphone.

What is the Alarm Push Message on the Foscam App?

Overview: This article will introduce Alarm Push Message while using the Foscam App on a cellphone. The feature allows the App to notify the end user in the event a specifically configured Foscam camera has a triggered alarm event.

When the camera detects an alarm condition an alert is displayed as a banner on the Foscam app icon.This allows the user to be notified in the event of abnormal activity in the event a camera detects an event triggered alarm.
See the example below of an alarm triggered message showing on the cellphone.

What web browsers are supported by Foscam Cloud website?

This article wil introduce web browsers that are currently able to access the Foscam Cloud website.
Windows OS: Internet Explorer, Firefox and Chrome
Mac OS: Safari
Linux: At this moment in time Foscam does not support browsers running on Linux platforms. Please check some of the various user forums for solutions. Additional check the software repositories for other options and plugins.
For mobile devices please use mobile applications instead.
iOS: https://itunes.apple.com/us/app/foscam/id924381688?l=zh&ls=1&mt=8
Android: https://play.google.com/store/apps/details?id=com.foscam.foscam

How to set up sound detection alarm for Foscam cameras?

Overview: This article will introduce the steps to set up sound detection alarm for Foscam cameras.

There are two ways to set it up. One is by Foscam app and the other is by the camera web page.

If your camera does not have built-in microphone, it needs to connect an external microphone to use sound detection function.

Below lists up which model has built-in microphone and which does not.

Models that have built-in microphone: R2, R2E, R4, FI9926P, R2M/R2C, R4M/R4S, C2M, X1, X2, C1 Lite V3, C1 V3, FI9816P V3, FI9821EP V2, FI9821P V3, FI9826P V3, FI9831P V3, C2E, C2

Models that do not have built-in microphone: FI9900EP, FI9900P, FI9901EP, FI9961EP, FI9928P, G2/FI9902P/FI9912P, G2EP/FI9912EP/QJ2, G4/G4P, G4EP/QJ4

By Foscam app:

1. Please log in the camera on Foscam app and go to camera settings to find the Alarm option.

2. Please choose the Sound Detection option and enable it. Then if your camera detects abnormal sound, you will get a push notification.

By web page:

Please log in camera web page and go to Settings–>Detector–>Sound Detection to enable it.

Annke Vision PC Software Guide

admin — Mon, 22 May 2023 19:57:05 +0000

Annke Vision PC Software Guide, PC View Access the system on the PC, and view the cameras on the PC This article shows you the steps to access the ANNKE system on a computer via the client software Guarding Vision.

Annke Vision – Access the DVR/NVR/IP Camera via Guarding Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software Guarding Vision.

To access the system remotely on Guarding Vision, please add via P2P Cloud. See this instruction.

Read Next :

Milesight VMS Enterprise Setup Guide

Hikvision Password Reset Do It Yourself

NVMS7000 Setup Guide

Video Guide:

Step by Step:

1. Download and install the software Guarding Vision on your computer.

For Windows, click here to download.
For Mac, click here to download.

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system/IP camera.

4. Run the software Guarding Vision. Register an administrator account.

Note: This account is only for logging in to Guarding Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login)

5. Run the software, and go to Device Management -> Device Type -> Device.
If the system and computer are in the same LAN network, you can see the device information under the Online Device list. Select your device, click on Add to Client.

6. On the pop-up page, set the details as the picture below shows, then click on ‘Add’.

Note:

The IP address of the system may vary from the network. Ensure the IP address you input is correct.
The user name must be ‘admin’.
Password is the one you used to log in to your system on the monitor/TV.
Remember to tick Export to Group.

7. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows.

8. Go to the Main View tab page, click on the folder under the Camera list to expand the camera channels. Double-click on the channels to see the live streaming.

Annke Vision – Access the DVR/NVR System via ANNKE Vision software on PC (Via P2P Cloud)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

To access the system locally on ANNKE Vision, please add via IP address. See this instruction.

Steps:

1. Download and install the software Annke Vision on your computer.

Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

4. Register an account (P2P account) on the mobile app Annke Vision.
Register an account on Annke Vision via your phone number or email address.

5. Come back to ANNKE Vision. Go to Device Management and click Add. Choose Cloud P2P and select your country/area(the phone APP account area), and click Login.

If the user name and password are both correct, but the App keeps asking you entering a verification code, please log in again with email address that you used to register the Annke Vision App.

8. If the ANNKE system has been added to the Annke Vision account beforehand, you can see it on the list automatically.
Otherwise, add the system to ANNKE vision account first.

Annke Vision – Access the DVR/NVR System via ANNKE Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

To access the system remotely on ANNKE Vision, please add via P2P Cloud. See this instruction.

Step by Step:

1. Download and install the software ANNKE Vision on your computer. Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system.

4. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

5. Run the software, and go to Device Management.

6. Click Online Device. If the system and computer are in the same LAN network, you can see the device information at the bottom.

7. Select your device, and click on Add. Then please fill in the information in the popped window.

Note:

The name can be anything.
The IP address of the system may vary from the network. Ensure the IP address you input is correct.
The user name must be ‘admin’.
Password is the one you used to log in to your system on the monitor/TV.
Remember to tick Import to Group.

8. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows.

9. Go to the Main View tab page, and click on the folder under the DVR list to expand the camera channels. Click the play button on the channels to see the live streaming.

Annke Vision – How to Live Stream Your ANNKE Device on YouTube by FFmpeg?

Purpose:

Using FFmpeg as an encoder for YouTube Live has fewer requirements on the hardware. While you may need some basic knowledge about FFmpeg.

ffmpeg -hide_banner -loglevel fatal -rtsp_transport tcp -i rtsp://%USERNAME%:%PASSWORD%@%CAMERA%:554/ Streaming/Channes/ID/?transportmode=unicast.sdp -f lavfi -i anullsrc -c:v copy -c:a aac -map 0:v -map 1 -f hls -hls_time 4 -hls_playlist_type event -method PUT “https://a.upload.youtube.com /http_upload_hls?cid=%STREAM_KEY%©=0&file=stream.m3u8”

2. How to achieve it?

3. Installing FFmpeg

Here is the instruction: https://www.wikihow.com/Install-FFmpeg-on-Windows#

4. Set a Static IP Address for your ANNKE device

Propose: An ANNKE Device with a static IP address can still be accessed by the same IP after reboot.

Step:
1) Disable DHCP
2) Make sure the device is online

If it shows Offline, refer to this instruction to make it online at first: https://help.annke.com/hc/en-us/articles/360000648061

5. Set up DDNS for your ANNKE device

Steps:
1) Setup your DDNS account
2) Enable DDNS on your ANNKE device
3) Port Forwarding

Create your hostname in the box. Leave other parameters as default, click Create Hostname

You will see the hostname in the list.

3) Port Forwarding

Purpose: Port forwarding allows other devices to visit a device in your local network.

Steps:
The steps may vary according to different routers. Below steps are based on the router Virgin Media Hub 3.0:

6. Get the RTSP address

Steps:
1) RTSP address format
2) Test your RTSP address

1) RTSP address format
rtsp://IP:RTSPPort/Streaming/Channes/ID/?transportmode=unicast.sdp

Examples
Get sub-stream from IP camera on channel 1
rtsp://172.28.1.52:554/Streaming/Channels/102/?transportmode=unicast.sdp

Annke Vision – Annke IP camera connect with Tinycam Pro

Note:

Step:

1.Adding the cameras. Please select “Add IP camera, NVR/DVR” and edit it.

2. Edit the camera name and select the correct Protocol type by the camera brand.

3. Please input the correct IP and port information.

3. Input the correct account information. the account information is your cameras’ account and password.

4. When you finished the parameter setting, you need to back to the top line to check the connection status.

“OK” means the camera is correct to connect to your system.

Click the “camera status“, you can get the detail stream information and image.

5. When you finish the camera setting, you can directly go to the live view to have the camera image.

Annke Sight – How to Access DVR/NVR System on Computer Browser with its IP Locally?

Step 1：

Please connect the NVR to the router by ethernet cable.

Step 2：

Please get a windows computer which is connected to the same router and check that computer’s network information.

Step 3:

Install the search tool below on the computer to search the NVR’s IP.

https://download.annke.com/document/Computer_Software/DvrSuite-1.0.0.4.exe

Step 4:

Check the NVR’s IP address and please make sure the computer and the NVR in the same network segment. If not, please change its IP address.

Step 5:

Use the IP such as http://192.168.1.112 to enter your NVR with the IE browser.

Annke Sight – How to Connect the Small Base Station to Annke Sight Software on Computer?

Purpose: This instruction is to help you add a small base to Annke Sight software on the computer.

Steps:

1. Connect the base station to the Internet.
Make sure the base station is connected to your router, and the network indicator light on the station is in solid green.

2. Download and install the Annke Sight software on your computer.
Here is the download link of the software:
https://download.annke.com/document/Computer_Software/Annke_Sight_Setup_3.0.4.0_20210510.exe

3. Run the Annke sight on your computer and log in.
When the installation of software finished, it will pop up the login page. There are two ways to login:
1) Login Local: The default user name is “admin”, and the default password is empty (just leave the password box empty and click “Login”).
2) Login Cloud: please login with your cloud account (the account you used to log in to the phone app Annke Sight).
You could select one of these methods to log in to this software.

Note: For your privacy, please change your username and password in time.

4. Tap Add on the right-top of the interface, and the Add Device window will pop up.

5. Add your NVR by following the below picture, and tap Finish to add the device.

6. Double-click the device from the Device list to start the live view.

Tips: Video playback

a: Click “Video Playback” and go to the playback page.
b: Select the channel and time, then click “Retrieve” to playback by dragging the blue video strip.

Annke Nova – How to View the Camera on VLC Player by RTSP?

I41HG (Nova S) can support RTSP, it can play on VLC player by RTSP.

RTSP://[username]:[password]@[ip]:[port]/[codec]/[channel]/[subtype]/av_stream

Fox example: rtsp://admin:ARGDAK@192.168.133.48:554/H264/ch1/main/av_stream

user name: admin (default)

password: password is the verification code which you can find it on the white label at the button of this camera

IP: the camera’s IP address which you detect on the SADP tool.

port: 554

code: H264 (MPEG-4、mpeg4)

channel: CH1 (or the channel which you want to add it to, for example, ch2)

subtype: main (sub)

1. Please connect the camera to the network by the following link:

https://help.annke.com/hc/en-us/articles/360000253501-How-to-use-phone-to-connect-camera-via-sound-wave-recommend-

2. Please install the search tool SADP and detect the IP of this camera on the computer which is in the same network as the camera.

SADP tool download link:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

3. Please install VLC player on the computer.

VLC download link: http://support.annke.com/document/download/vlc-2-2-6-win32.exe

4. Pls open the VLC player-Media-Open Network Stream and then input the RTSP URL.

The format is:

rtsp://[username]:[password]@[ip]:[port]/[codec]/[channel]/[subtype]/av_stream

rtsp://admin:ARGDAK@192.168.133.48:554/H264/ch1/main/av_stream

Annke Vision – How to Activate ANNKE IP Camera via Web Browser (Without DVR/NVR)?

You may find the camera’s IP address and access/activate it on the local network via the web browser.

Video Guide:

Text Guide:

1. Power on the camera by using the power adapter or POE switch for the POE cameras.

2. Connect the camera to the router/POE switch by ethernet cable.

3. Get a computer that is connected to the same router. In other words, computers and cameras are in the same network area.

4. Download software SADPTool and install it on the computer. Here is the software download link.

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For Mac: https://download.annke.com/CMS/sadptool.pkg_.zip

8. Click the link to download the web plug-in to view the camera:

9. Once the web plug-in is installed successfully, the camera could be viewed on the web browser:

Annke Sight – How to Connect System to Annke Sight Software on Computer?

Purpose: This instruction will help you how to view cameras on the computer by Annke sight software.

Steps:

1. Power on NVR and connect the recorder to the router by Ethernet cable.

2. Go to System setup—Network setup to check if P2P is online. It must be online if you want to remote view.

If it is offline, please refer to the link below to make it online at first.
https://help.annke.com/hc/en-us/articles/360000253982-

3. Download Annke Sight and install it on your computer. Here is the software download link.

For Windows PC:

https://download.annke.com/document/Computer_Software/Annke_Sight_Setup_3.0.4.0_20210510.exe

For Mac PC:

https://download.annke.com/document/Computer_Software/Annke_Sight_mac_2.0.8_20210417.dmg.zip

4. Please run the Annke sight, then it will pop up on the login page.
There are two ways to log in to the software.

1) Login Local: The default user name is “admin”, and the default password is empty (means you don’t need to input anything).

2) Login Cloud: Please log in with your cloud account (the account you used to log in to the phone app Annke Sight).

5. Tap Add on the right-top of the interface, and the Add Device window will pop up.

6. Add your NVR by following the below pictures, and tap Finish to add the device.

Annke Vision – How to Access DVR/NVR System on The Web Browser from PC(in the Same Local Network)?

General steps:

1. Plug the DVR/NVR into a router with a network cable.

2. Find DVR/NVR’s IP address. There are two ways to find the IP address:

Method #1

1) Find the IP address on the TV/monitor.

Please go to Menu–Configuration–Network–General.

Method #2

Find the IP address on a computer.

1) Video guide:

2) Text guide:

Please connect your computer to the same network/router of the DVR/NVR, then run this software. It will detect the DVR/NVR’s IP address automatically.

3. Get a computer that is connected to the same router as NVR is to access NVR with its IP on the browser. The user name is admin and the password is your system’s password.

3.1. We suggest using the IE browser instead of other browsers because we only have the web plug-in for the IE web browser now.

Note:

If you can not see the image of the cameras, the image may be encrypted. Please go to the system to disable it. Please go to Menu–Configuration–Network–General.

Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Purpose: Some features of the ANNKE PoE camera need to be configured on the camera’s Web interface (it’s individual setting page).

Note:
1) For all the mentioned camera models, their live stream will work on the IE browser after installing the plugin.
2) For model I91BM/I91BN/I91BL/I91BK/I81HB, their live stream can also work on Chrome and Firefox after installing the plugin.

Steps:

1. Connect the camera to a 12V DC power supply (must be 12 Volt, can be 1 Amp or above) and to a broadband router by ethernet cable.

2. Run the SADP software on a computer in the local network.

For Windows system:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac OS:

https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

The SADP will detect the camera’s IP address. Follow the below picture to enable DHCP for the camera.

Input the IP address in a Web browser ( IE browser is recommended).

4. Now you can see the camera’s Web interface. Explore and have fun 🙂

Annke Vision – How to Access the Annke IP Camera’s Setting Page via Web Browsers?

Purpose:

Some of the cameras’ functions can only be configured in their individual setting page. Below is the instruction to enter Annke’s IP cameras’ individual setting page.

Step 1:

Connect your IP camera and your computer to the same network/router. The connection can be either via ethernet cable or WiFi.

Step 2:

Find the IP address of your IP camera. The procedures depend on your computer.

a). If your computer is NOT a Windows computer: Please access your router to find the camera’s IP address (You may need to contact your router’s seller for further information).

b-3). Double-click on the IP address (or input it into your web browser manually) then you will see the camera’s login page. Input the user name ‘admin’ and the camera’s password to proceed.

b-4). Click on the Configuration tab to enter the camera’s settings page.

Note: The web page layout may be a little different according to different camera models.

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Steps:

Connect your ANNKE system to your home router via an ethernet cable.
Connect your computer to the same router with the DVR wired or wirelessly.
Download the SADP software on your computer to search the IP of your DVR/NVR.
For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For MacBook: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip
Run SADP and it will show the IP address of your DVR/NVR automatically.
Input this IP address into the IE browser. The user name is ‘admin’ and the password is your system‘s login password.
When you log in, navigate to Configuration–System–System Settings–Menu Output. Change the VGA/HDMI resolution. It’s recommended to match this resolution to your TV/monitor resolution.
If you are not sure, just select the lowest resolution for the ANNKE system.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Address Locally?

Steps:

1. Enter the DVR/NVR on the computer browser with its IP locally. Please refer to the below link:
https://help.annke.com/hc/en-us/articles/360000252182

2. After you enter the DVR/NVR on the computer browser, please go to Configuration>Maintenance>Upgrade&Maintenance>Restore.

3. Click ‘Restore’ to start. The system will be rebooted automatically when the restore is finished.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Get a Capture/Screenshot of the Camera’s Image on the Computer/Phone APP?

First of all, please add the cameras system to computer software and the phone APP.

For computer software: https://help.annke.com/hc/en-us/articles/360000252441

For phone APP: https://help.annke.com/hc/en-us/articles/360000252581

Secondly, please follow the below steps to get the capture/screenshot of the camera’s image:

On Guarding Vision, please select the camera and right-click the mouse, and then click Capture:

After that, the capture will be saved on the computer, and you could click the link on the right corner to check the capture directly:

On the phone APP, please preview the cameras, and then select the camera button to take a screenshot for the camera:

After that, you could check the screenshot of the camera’s image on the More–>Pictures and Videos:

If you view the cameras on the phone APP, you could switch the mode from Basic to HD so that you could get a clearer screenshot from the mobile phone.

Annke Vision – How to Stop Audible Alarming Via the Browser?

Purpose: If you want to stop audible alarming for the system, please refer to this instruction to change the setting.

Steps:

1. Please get a windows computer which is in the same network area as the camera is. In other words, the camera and computer must be connected to the same router, by cable or by wifi.

2 Install the software on the computer. Here is the download link.
support.annke.com/document/HK/general/tool/SADPtool.exe

3. Run the software to detect the system’s IP.

4. Please copy the IP address to Internet Explorer and access the system’s page by its IP.

For example, if you don’t want to have an audible warning when there is a motion detected, please go to the Motion Detection page to disable the audible warning. See the first picture below:

You could also go to smart event to disable the audible warning. Please note that this option is not available on all models and systems.

CamHi for PC guide and download

admin — Fri, 05 May 2023 05:51:50 +0000

CamHi for PC guide and download camhi and camhi pro computer software – hip2p Support windows xp, windows7/8/10 system, mac computer SearchTool Search for cameras on the LAN.

CamHi for PC

camhi and camhi pro computer software – hip2p

Support windows xp, windows7/8/10 system, mac computer

SearchTool

Search for cameras on the LAN

Tutorials

The difference between camhi and camhipro

The camera can use camhi and camhipro app at the same time, camhipro’s interface design is more modern, except for the interface there is no other difference, the functions are the same

Other settings

CamHi for PC guide and download 808

【Connect timeout】Connection timeout 5‐60 seconds can be set

【Log retention time】It has a month, two months, three months, six months four options, the CMS logs in the set period of time can not be deleted.

【Capture format】It refers to the CMS captured image format, capture format:JPG and BMP available

【Image capture path】 It refers to the CMS capture save path

【Booting the system automatically run program】When start Windows, it uploads monitoring software automatically. If you don’t choose, it doesn’t start.

【Single screen number】）It can set maximum number of single screen: 16 pictures, 25 pictures, 36 pictures (need t estart the software to work)

【Display mode】Drect Draw means graphic rendering, Drect 3D means 3D rendering.

【Password】 You can set the default password when added device.

【Save】Modify the parameters, then click “save” button, thus can take effect

【Export parameters 】 Export all set parameters from CMS (backup all configuration parameters)

【Import parameters】import all exported setting parameters to another CMS, restore all configuration parameters (the version of two CMS must keep the same,otherwise it may occur exception.)

【Rebuild video index】Delete the video database index file, rebuild video database index file.

Logs

CamHi for PC guide and download 809

Log type:

【All logs】 Record all information of system

【System log】 Record the user login, exit, and user configuration, etc

【Operation log】 Record all operation information from users

【Alar log】 Recording device alarm information

log retention time

Step 1: In the tab bar, select the “Settings” ‐‐ “other Settings”

Step 2: Select time in log retention time, one month, two month,three month, six month optional, and click “save” button.

log query

Step 1: Select a log type and sub log type

Step 2: Choose the device to view log, default is all devices

Choose the start time and end time of querying log and click “search” button

log backup

Step 1: Select a log type and sub log type

Step 2: Choose the device to view log, default is all devices

Step 3: Choose the start time and end time of querying log and click “search” button

Step 4: Click the “export” button, and choose the path of backup

Note:

1. When backup log, you must search log firstly, then backup.

2. The export log format is Excel format.

3. Each excel table only can save 5000 pieces log, if the quantity exceed 5000, the left log will form another excel table, and so on.

User management

The factory default administrator user of the device is admin, password is admin or empty. After log in by administrator, he can add user, delete user and set user

permission. User permission has three types: admin, user, guest.

Admin permission: can undertake device management, user management, video surveillance, record playback, map Settings, log query, switch users and exit from the client;

User permission: can undertake video surveillance, video playback, map Settings, log view, switch users and modify password.

Guest permission: can undertake video surveillance, switch user and modify password.

CamHi for PC guide and download 810

Add user

Step 1: After log in by admin permission, select “Settings” in the TAB bar ‐‐ “user management”

Step 2: Click “add” button, enter the user name, password and select user permission

Step 3: Click “save” button, the user added successfully

delete user

Step 1: After log in by admin permission, select “Settings” in the TAB bar ‐‐ “user management”

Step 2: Choose to delete the user, and click “delete” button

modify user permissions

Step 1: After log in by admin permission, select “Settings” in the TAB bar ‐‐ “user management”

Step 2: Select the user and click “edit” button

Step 3: Select the user permission and click “save” button

Local playback

playback by time searching

when recording playback finished, click it continue to play.

stop playing button, when play recording, click it to stop playing.

Frame button, when play recording, click it to single frame play, click one time, it play one frame image.

Image capture button, choose play window, click it to capture images to disk.

Electronic zoom in button, select the button in the process of play recording , then draw the magnified image region in the window.

Full screen button, choose this button, the window area will display on full screen, if need to display a single window on full screen, double click the window.

When playback record, please select play speed through drop‐down box, default is normal speed.

Voice button, you can choose whether open voice during playing record, default is closed.

【record playback retrieval】

Step 1: choose the Record file format and search time

Step 2: select the windows that need to playback, and select channel in list tree.

Step 3: If there has files match the condition in time scope, it will display on timeline panel.

Step 4: double-click the device channel to playback record.

CamHi for PC guide and download 811

CamHi for PC guide and download 812

playback by searching file

Step 1: Choose the record file format and device channel

Step 2: Select the search time and click “search”button, the system will display the eligible record file in the device tree.

Step 3: Select playback window and double click record file to playback record.

CamHi for PC guide and download 813

File playback support the same record file playback in four windows at the same time.

Record management

plan of record

CamHi for PC guide and download 814

In the tab bar to choose “setting”– “record management”—“Enable the plan of record”, as shown in above:

SUN – SAT means one week,based on the count of day ; 0 – 23 means one day, based on the unit of half an hour.

【Enable the plan of record】 Choose channel, then click the left mouse to drag a green blocks in the schedule, as shown in above; green area is the time bucket that enabled plan of record. After setting time bucket, click save.

【Close the plan of record】 Cancel the tick in enable plan of record, click save; or cancel green block in schedule and click save. The method of cancel green block: only need to click left mouse and drag mouse, the green block can be cancelled.

Note: If the plan of record time for all devices are the same,you only need to one device,then click copy and save,then all devices enabled plan of record.

CamHi for PC guide and download 815

【General record length】 The default record length is 5 minutes in system setting for a single recording file. The file can set 1‐30minutes. Please refer to the picture in the right, modify length in general record length, and save it.

【Remaining disks recycling space】 The scope is 1G‐50G optional, when disk space is less than set range, it will skip to another disk or delete earliest record file(default recycling is 10GB)

【Record format】 264 and AVI record formats. If record format is 264, you must use manufacturer’s player to playback record.

【No hard disk space coverage】 Select “Yes”, when all disk space is less than the set of disk space, it will delete the earliest record. Select “No”, when all space is less than the set of disk space , it will stop recording.

CamHi for PC guide and download 816

【Record path】After installed CMS, CMS will test the hard disk in device automatically, and display in the list, default to D disk.

Note: The CMS can support Max 24 drives, namely memory storage can connect Max 24 hard disk.

manual record

Firstly select window, then click button or right-click window to choose recording. Please check plan of record to see record length and path setting.

DVRCMS.Com

ANNKE VISION General Guide of Watching Cameras

ANNKE VISION General Guide of Watching Cameras

1. Recorder Activation

2. Continuous Recording Schedule Setup

3. Motion Recording Schedule Setup

4. Footage Playback

5. Footage Backup

6. APP Motion Detection Alert Setup

7. Email Motion Detection Alert Setup

8. Network Setup

9. Firmware Upgrade

10. Footage Overwrite Setup

11. Audio Setup

12. Third-Party IP Camera Setup

13. Admin Password Reset

ANNKE VISION – General Guide of Watching ANNKE Cameras on Web Browser (For New Users)

Categories

1. Access the Web interface

2. Live view

3. Playback & download footage

4. Configurations

5. Advanced apply

ANNKE VISION – General Guide of Watching Cameras on mobile phones by ANNKE VISION App (For New Users)

1. Register an APP account

2. Link to the ANNKE DVR/NVR/IP camera

3. Playback videos

4. Receive push notifications

5. Share camera with other users

6. Manage your APP account

ANNKE VISION – General Guide of Watching Cameras on PC by Guarding Vision (for new user)

Catalog

1. Link with ANNKE system

2. Playback/download footage

Annke Vision Setup and User Guide

Annke Vision – Access the DVR/NVR/IP Camera via Guarding Vision Software on PC (Via IP Address)

Annke Vision – Access the DVR/NVR System via ANNKE Vision software on PC (Via P2P Cloud)

Annke Vision – Access the DVR/NVR System via ANNKE Vision Software on PC (Via IP Address)

Annke Vision – How to Live Stream Your ANNKE Device on YouTube by FFmpeg?

Contents:

Annke Vision – Annke IP camera connect with Tinycam Pro

Annke Vision – How to Activate ANNKE IP Camera via Web Browser (Without DVR/NVR)?

Video Guide:

Text Guide:

Annke Vision – How to Access DVR/NVR System on The Web Browser from PC(in the Same Local Network)?

General steps:

Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Annke Vision – How to Access the Annke IP Camera’s Setting Page via Web Browsers?

Step 1:

Connect your IP camera and your computer to the same network/router. The connection can be either via ethernet cable or WiFi.

Step 2:

Find the IP address of your IP camera. The procedures depend on your computer.

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Address Locally?

Steps:

Annke Vision – How to Get a Capture/Screenshot of the Camera’s Image on the Computer/Phone APP?

Annke Vision – How to Stop Audible Alarming Via the Browser?

ICSEE App User Guide

how to use icsee camera

Table of Contents

Camera description

Connect To The Power Supply

Video tutorial

Register/Login

[Auto-pairing] WiFi Network Configuration

ICSEE App User Guide

The second type: [Manual configuration] Wired network

Manual configuration: AP netless direct connection mode

How to set up mobile tracking？

How to set the dual-ligh tal ert mode Star light full color？

How to s et the humanoid alert function?

Add shared device

How to Restore factory settings/AP hotspot switching？

How to query device serial number and info?

iCsee – How to reset the camera

iCsee – How to View the Camera on Your Phone by Wave Sound?

What to Do if Phone Can’t Connect Camera?

How to Add the Camera to APP iCsee?

How to Setup 24 Hours Recording for the Camera?

How to Set Up the Motion Detection Recording for the Cameras