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Why add cameras to an NVR?​

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Before you start…​

Before anything, to be able to add your IP cameras, you need to make sure that:
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How to connect an IP camera to a Hikvision NVR 5

How to add your cameras using the V5 GUI…​

Step 1:​

Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.​

Step 2:​

Log in to the NVR using the “admin” username and password you have set on it.​

Step 3:​

Go to: Device Access > Device Configuration > PoE Settings​

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If you are connecting your camera via the Plug-and-Play method, then make sure that Network Camera Plug-and-Play is enabled on the POE port you will be connecting the camera to on this page.​

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For any camera with a cable run under 100m, leave the Network Cable Distance as Short Distance.​

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If you are connecting your camera manually by IP address, disable the Network Camera Plug-and-Play option for the channel that you plan to add the camera to.​

Step 4:​

Go to: Device Access > Device > Video Device​

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For any Plug-and-Play camera, just make sure that it is in its inactive default state and then connect it to the port you reserved in step 3. After 20 seconds or so, the camera Status should turn to Connecting and then Online (you may need to click on Refresh to see this).​

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For Manually added cameras, if you can see the camera in the List of Online Devices section, then just tick the box for the camera and then click + Add to Device List, which will then automatically add it to one of the channels you disabled Plug-and-Play on in the last step.​

Alternatively…​

Click on +Add at the top of the page and fill out the fields as follows:​

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IP Address: Enter the IP address of your camera, using the ‘Test’ button to verify there is a camera at that address. ​

Device Name: This can be anything you like, as it is the name the camera will show with on your NVR. ​

Protocol: Select the camera’s manufacturer from this list, or failing that, use the ONVIF protocol (your camera will need to have ONVIF enabled for this to work). ​

Management Port: Enter the Server port set on the camera, which you can find in the SADP tool or in Network>Basic Settings>Port in the camera’s web browser interface. If you haven’t changed this, it is usually 8000 by default. ​

User Name: “admin” or the username of any other users set up on that camera. ​

Password: The password set with that user on the camera – if this is the same as the ‘Default Activation Password‘ you have set on the NVR, then you can tick this box instead. ​

Transfer Protocol: ‘Auto’ is normally best. ​

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When these are completed, click OK.​

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Your camera should then appear in the list of devices with an assigned channel, and an Online status, meaning it has been successfully added.​

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Extra tips…​

How do I reset my Hikvision device to factory settings?

In some cases, you’ll need to reset your Hikvision device to its inactive factory state. This could be if you’re passing the system on to somebody else; if you’ve forgotten your password; or simply if something has gone wrong during the configuration, meaning you need to start afresh.

There are a couple of ways of doing this, the method you’ll use depends on whether you have a password to log into the device.

Please see the simple steps for doing each below:

Via the device’s backend in a web browser or iVMS-4200:

If you are able to log into your device’s configuration menu in iVMS-4200 or the web browser interface, then the easiest way to reset it is on the Upgrade & Maintenance page here. The steps below show you how to find this page in both interfaces.

Step 1:

iVMS-4200:

In a web browser:

Step 2:

In both iVMS-4200 and a web browser:

Factory reset by using the device’s pushbutton:

On the majority of Hikvision’s newer camera models, there will be a pushbutton on the camera which will allow to carry out a hard reset without needing to log into it. This is most useful when you have forgotten your password, as it allows you to set a new password on the camera while avoiding much of the faff involved in doing this through the SADP tool.

Step 1:

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Step 2:

1. Disconnect the camera’s power supply.
2. Press the reset button and keep it held down.
3. Restore the power supply while continuing to hold down the button.
4. Keep the button pressed for a further 10 seconds.
5. Release the button and wait for the camera to reboot.

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To download the latest version of Amcrest Orion Surveillance software to your Windows device please click on the link provided below.

Amcrest Orion Download for Windows PC

To download the user manual for the Amcrest Orion software, click here.

For additional information, such as useful articles or other information related to the Amcrest Orion surveillance software, click here.

Amcrest Orion Surveillance Software Download

To download the latest version of Amcrest Orion Surveillance software to your Windows device please click on the link provided below.

Amcrest_Orion_Surveillance_Software.exe

Amcrest Orion Surveillance Software User Manual

To download the Amcrest Orion Surveillance Software user manual, please click on the link provided below.

Amcrest_Orion_Software_User_Manual.pdf

Amcrest Orion Datasheet

To access the datasheet for the Amcrest Orion software, please click on the link provided below.

Amcrest_Orion_Datasheet.pdf

How To Install The Amcrest Orion Surveillance Software

Amcrest Orion is a video surveillance software application that provides an all-in-one, full-featured solution to manage and monitor Amcrest network cameras, NVRs, and DVRs, etc. The software supports up to 64 devices for free with a maximum of 256 channels. It is currently a Windows based only software, however, to download the latest version of this software click here.

For more information on how to install the software, please refer to the information provided below.

Step 1: Download the Amcrest Orion software and open the .exe file.  Select the software license agreement and click Next.

Step 2: Select an Installation Path if needed using the Browse option. Click Install.

Note: Allow the components to install on your computer.

Step 3: Click Run.

Step 4: Select a network mode and the network card and click Next Step.

Step 5: Set the TLS self adaptive mode if necessary. Please note, this is disabled by default but can be enabled if needed. Click Finish.

Note: TLS self adaptive mode is a security feature that allows Amcrest devices to automatically switch between Transport Layer Security (TLS) versions 1.2 and 1.3 depending on the capabilities of the connected device. This ensures that the highest level of security is always used, while also avoiding compatibility issues with older devices.

Step 6: Download the Client software to your computer.

Note: Click proceed anyway in the browser if needed to download the client software.

Step 7: Click Download and follow the steps to install the client software to your computer and run the client software.

Step 8: Enter the IP address found on the server client into the Server Address field. The default username will be system. Enter a password for the client account into the interface, click Next Step.

Note: Set security questions, this information will be used to access your client software if you forgot the password. Click OK. This will load the client software.

How To Add An Amcrest Camera To Amcrest Orion Surveillance Software

Before connecting your device to the Amcrest Orion software, please make sure the device is initialized and on the same network as the computer. You will need the username and password for the device before you are able to add it to the camera. For more information, please refer to the information provided below.

Step 1: Access the client software and select the configuration icon. Select Device.

Step 2: All connected devices should be displayed in the Discover Device menu, however, click the Refresh button to refresh the interface if needed.  Select the device and click Add to Device List.

Step 3: Enter the password for the device and click OK.

The device will be added successfully.

Step 4: To view the device, access the main menu and click on Monitoring Center. Double click the device from the device list to view the live feed.

How to Use the Dewarping Features on a Fisheye Camera Using Amcrest Orion Surveillance Software

Fisheye dewarping (Fisheye unwrapping) provides a correction in the distortion of images obtained from a camera equipped with a fisheye lens. This allows the user to view different aspects and views of the 360° image provided by the fisheye lens of the camera. For more information on how to use the fisheye dewarping functions in the Amcrest Surveillance Pro software, please refer to the information provided below.

Step 1: Log into the Amcrest Orion Software and select Monitoring Center.

Step 2: Select your fisheye camera from the device list to view the live feed. Right-click on the live feed to access the live view options menu. Hover your mouse pointer over Installation Mode and select an installation mode.

Installation Modes Explained

	Wall Mount: This allows you to access preset fisheye features based on a wall or sideways mount installation.
	Ceiling Mount: This allows you to access preset fisheye features based on a ceiling or straight mount installation.
	Ground Mount: This allows you to access preset fisheye features based on a ground position mount installation.

Note: Different installation modes will provide different dewarping functions. For more information on the dewarping functions provided with each installation mode, please refer to Dewarping Features Explained.

Step 3: Hover your mouse over Fisheye View and select a dewarping option from the provided list of icons.

Dewarping Features Explained

Wall Mount

	Provides the user to view a full spectrum live feed of the camera without dewrapping features enabled.
	Provides a full, square image, of the live feed. The live feed can be controlled with the mouse in an up and down motion.
	Provides a four-layered, square image of the live feed. The live feed can be controlled using the control center in the first quadrant of the live view screen. Each layer is depicted with different colors: First Quadrant (Control): Red, Second Quadrant: Neon Green, Third Quadrant: Blue, Fourth Quadrant.
	Provides a four-layered, square image of the live feed with a central control center. Hover the mouse over the center to populate the control center. Each layer is depicted with different colors: First Quadrant: Neon Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides an eight-layered image view of the live feed with one central control center. Each layer can be moved in the layer or via the control center and is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red, Feed 7: Orange, Feed 8: Green
	Drag the image in upper/lower/left/right direction. Press I to display the panorama and press O to resume the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Display the feed in 360° circularity. Use your mouse to drag the image in an upper/lower/left/right direction. Press I to display the panorama and press O to return to the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Use your mouse to drag the image in upper/lower/left/right direction. Press I to display the panorama, and press O to return to the original size.

Ceiling Mount

	Provides the user to view a full spectrum live feed of the camera without dewrapping features enabled.
	Provides a 360°expanded panorama of the live feed as well as an independent sub-image on the top. The 360° panorama supports zoom and left and right scanning. All movements are controlled by the top sub-image.
	Provides two inverted live view images on both the top and bottom feed. Use the mouse to adjust and move the feed in a left or right simultaneously.
	Provides a 360°panorama view based on two independent left and right sub images. The sub images support zoom and 360° left and right pan. Hover the mouse over the bottom center to display a panoramic viewing option.
	Provides a four-layered view of the live feed. Each quadrant is centrally controlled via a control center and depicted with different colors. First Quadrant: Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides a four-layered view of the live feed. Each quadrant is centrally controlled via a control center and depicted with different colors: First Quadrant: Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides a six-layered view of the live feed with one sub-image. The sub-image is used to control the corresponding layered views. Each view is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red.
	Provides an eight-layered image view of the live feed with one central control center. Each layer can be moved in the layer or via the control center and is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red, Feed 7: Orange, Feed 8: Green.
	Drag the image in upper/lower/left/right direction. Press I to display the panorama and press O to resume the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Display the feed in 360° circularity. Use your mouse to drag the image in an upper/lower/left/right direction. Press I to display the panorama and press O to return to the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Use your mouse to drag the image in upper/lower/left/right direction. Press I to display the panorama, and press O to return to the original size.

Ground Mount

	Provides the user to view a full spectrum live feed of the camera without dewrapping features enabled.
	Provides a 360°expanded panorama of the live feed as well as an independent sub-image on the top. The 360° panorama supports zoom and left and right scanning. All movements are controlled by the top sub-image.
	Provides two inverted live view images on both the top and bottom feed. Use the mouse to adjust and move the feed in a left or right simultaneously.
	Provides a 360°panorama view based on two independent left and right sub images. The sub images support zoom and 360° left and right pan. Hover the mouse over the bottom center to display a panoramic viewing option.
	Provides a four-layered view of the live feed. Each quadrant is centrally controlled via a control center and depicted with different colors. First Quadrant: Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides a four-layered view of the live feed. Each quadrant is centrally controlled via a control center and depicted with different colors: First Quadrant: Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides a six-layered view of the live feed with one sub-image. The sub-image is used to control the corresponding layered views. Each view is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red.
	Provides an eight-layered image view of the live feed with one central control center. Each layer can be moved in the layer or via the control center and is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red, Feed 7: Orange, Feed 8: Green.
	Drag the image in upper/lower/left/right direction. Press I to display the panorama and press O to resume the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Display the feed in 360° circularity. Use your mouse to drag the image in an upper/lower/left/right direction. Press I to display the panorama and press O to return to the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Use your mouse to drag the image in upper/lower/left/right direction. Press I to display the panorama, and press O to return to the original size.

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How To Download Recordings Using Amcrest Orion Surveillance Software

Recordings in the playback menu can be downloaded (exported) using the Amcrest Orion Surveillance software. To download the free software click here.

For more information on how to add a device into Amcrest Orion Surveillance software click here.

Downloading a Recording

Step 1: Open the Amcrest Orion surveillance software and select Download Center.

Step 2: Select the device in the Resources menu and click the calendar option in the Time menu. Select a date and time range of the recordings. Click OK.

Step 3: Click Search. Recordings can be accessed in a timeline or file format. If downloading from a timeline range, select a start and end time in the timeline, enter the software user password and click OK. Verify the start and end time of the recording and click OK. The recording will begin to download.

Step 4: Click the Downloaded tab to view and locate the storage path of the recording. Click the  icon to locate the downloaded recording on your computer.

Note: If downloading multiple recordings, it is recommended to use the File menu. Select all recordings you want to download and select Download Selected File. To download a single file, click the Operation icon.

How to Customize Video Settings Using Amcrest Orion Surveillance Software

If you are having issues customizing the video settings for your device in the app then you can use Amcrest Orion Surveillance software to adjust these settings. This is free software provided by Amcrest and can be used as a one-stop surveillance source for all your Amcrest devices. To download the free software, click here.

For more information on how to customize the video settings, please refer to the information provided below.

Step 1: Open the Amcrest Orion software and select the settings  icon. Select Device.

Step 2: Select Device Config, select the device, and click Parameter Setting.

Step 3: Use the video settings options provided in the camera properties menu to customize the video settings. Click Apply.

Note: If you would like the video settings to apply to the device’s web UI, click Link to Device Webpage

How To Setup Recording Schedules In The Amcrest Orion Surveillance Software

The Amcrest Orion Surveillance software allows you the opportunity to set your added device to record on motion or on the continuous (general) recording schedules. The software uses a recording plan template to set recording schedules. For more information on how to set up recording schedules, please refer to the information provided below.

Click on the  icon located in the Home menu and select Storage Plan.

Setting a Recording Plan

A general recording plan will allow the software and selected devices to record 24/7.

Ensure the option is enabled and click the Recording Time dropdown menu. The schedule will be set to record 24/7, all days of the week, however, can be set to recording during the week or only on the weekends. However, a custom Time Template can be used if needed.

Enter a name for the custom time template and click the period settings (  )option. A total of 6 periods can be set if needed by clicking the “+” icon. Enter a start and end time for the schedule. For instance, in this example we will set it to only recording from 6am (0600) – 4pm (1600). Select which days the schedule will apply and click OK.

The schedule will now be set in the software. Click OK.

Select the newly created recording schedule template from the Recording Time menu. In the Recording Channel, select the devices you would like the schedules to apply. Click OK.

The storage plan will be will now be applied to the selected devices.

The same concept can be applied to motion detection recording plans as well if needed.

How To Set an Email Server In Amcrest Orion Surveillance Software

Email Setup will be dependent on your specific email provider. In this example, we will be using Gmail. A email server can be used to send email notifications or during password recovery. For more information on how to setup an email server, please refer to the information provided below.

Step 1: Open the Amcrest Orion Surveillance software, select the  option, and select System Parameters.

Step 2: Select Email Server and enable the option.

Step 3: Select the email provider from the SMTP Server Type dropdown menu and enter all requested information into the interface. Please note, the password should be your Gmail generated app password. **Please refer to Allow Less Secure Apps (Updated) section for more details.

Allowing Less Secure Apps (Updated)

As of May 30th, 2022, Google will be removing the allow less secure apps option, this means a generated password will need to be entered that will allow email alerts to come through on your account. Before proceeding, please ensure 2 factor authentication is enabled in your account settings. For more information on how to do this, please refer to the information provided below.

1.) In Gmail, click the account avatar/icon picture located in the upper right of the window.
2.) Now click the blue button that says “Manage Your Google Account”

Once on the account setting page please click “Security”

3) Click onApp passwords

4) Enter your email password, and click Next.
5) Select an option from the provided drop down menus and select Custom. Enter a name for the authentication and click Generate.

6) Google will provide a security password which must be entered into the device’s Email Setup interface in the device’s web UI.

Step 4: Click Test Email. Once confirmed, click Save.

How To Setup Views and Tours Using Amcrest Orion Surveillance Software

How To Create a View

When creating a tour it is highly recommended to create a view first before creating the tour. A view is a collection of cameras/channels shown in a window. This can be a collection of devices from the same DVR/NVR or a collection from different devices in a single view. For efficiency purposes, it is recommended to keep cameras from the same NVR in the same view. Conversely, this is not mandatory and each view can be customized based on your needs.

Step 1: Log into the Amcrest Orion Software and select Monitoring Center.

Note: Views can be customized to a range of a single camera to 64 cameras simultaneously. Please keep in mind the more cameras that are opened the more network resources are being used. Our recommendation is to set a max of 9 camera views or less but in our example, we will use a wide variety to show the flexibility of the feature.

Step 2: Select each device from the device list and click the save icon (  ). Enter a name for the View and click OK.

Note: If you are using a DVR/NVR with multiple channels, it is necessary to expand the device to show the individual channels associated with your device.

If you are performing this procedure on multiple computers, the process will need to be performed on each desktop/laptop. For this reason, we recommend renaming the cameras in a way to know which cameras/channels go together.

Step 3: Select View. Select the dropdown option next to the View folder. Select the newly created view to load the live feed of the cameras in the interface.

Tour Setup

When you have finished creating the view you can now start configuring a tour. A tour will allow the software to shift between multiple PTZ presets set by the user in the software. If using a PTZ camera, please navigate to Add Device menu and select the edit icon (  ) for the device. Select Video Channel  and ensure the Camera Type is set to PTZ Camera. Click OK.

Note: At least 2 presets must be set to configure a tour.

Step 1: Access the Monitoring Center, select the device, access the PTZ menu, and select the down arrow.

Step 2: Use the PTZ option to rotate the camera to a specific point. Click the Edit (  ) icon and name the tour. Click the checkmark (  ) when finished.

Note: Click the Go icon (  ) to call a preset. The camera will rotate to a related position.

Step 3: Once the presets are created, click the  icon and select the Edit (  )icon.

Step 4: Enter a name for the tour and click the add (  ) icon. Select all applicable presets related to the tour and click OK.

Note: Click the play (  ) icon to run the tour.

Step 5: Navigate to the Resources menu, right click on the device to set a tour duration.

Note: To stop the tour, click on the stop (  ) icon in the Tour (  )menu.

How to Recover a Forgotten Admin Password on Amcrest Orion Surveillance Software

If you have forgotten the admin password to log into the Amcrest Orion Surveillance software, the password can be recovered using the Forgotten Password option. This option can be found on the login screen once the software has been opened. For more information on how to retrieve your forgotten password, please refer to the information provided below.

Step 1: Open the Amcrest Orion Surveillance software and click Forgotten Password.

Step 2: Verify the account’s username and click Next Step.

Step 3: The password can be reset using security questions or through email verification. Please note, the password cannot be reset if there is no email server established. Once the security questions or answered, click Next Step.

Step 4: Enter the new password into the provided fields, click Next Step.

Step 5: Click Log In Now.

Note: Enter the new password and click Log In to open the software. Select Remember Password or Auto Login to allow the software to open on your machine without having to reenter it.

How To View Events Using The Playback Feature In Amcrest Orion

The monitoring center allows the user to view both the live view and playback of a connected device. The monitoring center can be found on the Home menu of the software. The playback option allows the user to view motion, human, or vehicle detection events retained on the device.

Step 1: Click on the Playback option and select your device. Double click to load the initial recording in the timeline.

Note: Use the timeline to manually scroll through the events of the day. The calendar option can be used to choose different dates and times of the events.

To view filter and view specific record types, such as human/vehicle events, click the filter icon (  )

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The IVSEC brand comprises Australian selected components and hardware, and software servers for local updates within Australia. IVSEC has grown quickly while expanding and maintaining excellent customer service. For any enquiries, please contact our friendly staff.

My smartphone is showing “offline” or “connect close” in the IVSEC X mobile app?

When adding your Recorder or cameras to the IVSEC X mobile app if a message says “Offline” or the device status is showing “Connect close” please check the following:

Example of Offline message

Example of Connect Close message

1) Check that the QR code, username and password details have been entered correctly into the IVSEC X app

A. Connect HDMI LCD and USB mouse to IVSEC Recorder

B. Click on the 4-square / arrow icon on the bottom left-hand corner of the screen

C. Check the name shown in Current user:

Note: The default user is admin but this may have been modified by the installer

D. Open the IVSEC X app on your phone

E. Press the “Human” icon of the top left-hand corner of the app

F. Press “Device List’

G. Press the square icon with a pencil mark

H. Check the IP Address/ID is the same as the QR code located on top of the IVSEC recorder

I. HTTP Port / Client Port

J. Check the username is the same name as per point C (this is case sensitive)

K. Enter the correct password

L. Press Save or Apply

2) Check for Network Connectivity

A. Check that an ethernet cable is connected to the LAN port of your modem

B. Check that the other end of the ethernet cable is connected to the LAN/WAN port of the IVSEC Recorder

C. Check that the Green and Yellow LEDs light up after connecting the cable.

NOTE: If the LEDS do not light up then the IVSEC X app will not work. Try replacing the ethernet cable, if still no LEDS light up contact your installer

D. Connect an LCD and USB mouse to the recorder and check the “connect status” icon that appears on the bottom right hand corner of the taskbar (when LCD is connected to recorder). Ensure that the icon has a green tick as shown in below image

Refer to explanation below of other connection status:

3) Ensure you have the latest version of IVSEC X app installed on your phone. Check that your Android or Apple device has the latest software/firmware and security updates installed. Try un-installing, re-installing the app and add the device again

4) Power your modem and IVSEC Recorder off for 30 seconds. Power back on and wait 5 minutes for the internet connection to come back online.

5) If you are running a VPN app on your smartphone disable the app and try the IVSEC X app again.

Examples of VPN providers include Surfshark, NordVPN, Norton’s VPN.

6) Check the IVSEC Recorder substream settings

A. Using LCD and mouse connected to NVR go to setup – Record – Encode Check your NVR substream settings- “Substream” tab

Recommended substream settings to minimise mobile app bandwidth issue

Resolution: 640 x 480

Bitrate: 512kbps

B. Click Apply on bottom right corner

Please refer to YouTube link: Adjusting stream settings via IVSEC X Mobile app

or

Please refer to YouTube link: Adjusting Camera stream settings via NVR (LCD & mouse required)

7) Some older Samsung phones running Android 11 on the Telstra network may be unable to stream live view or the cameras will show as offline while connected to mobile data (4G/5G). The issue has been identified on the Telstra network where an Android update causes the APN to select IPv6 only. Click here for APN re-configuration (Applies to Telstra mobile customers only running Android)

8) Some Telstra NBN modem / routers may restrict access to cameras (firmware issue on the router). The cameras may be slow to appear or show as offline. Check the model number listed on the bottom of your Telstra router. Click on the documentation below which details the steps to configure port forwarding as a workaround to access your cameras

9) Connect to your wifi and perform a speed test – https://www.speedtest.net/

Click the GO button. If your upload speed result is 3Mbps or less, you should contact your Internet Provider to test your connection

10) Email service@ivsecurity.com.au for additional support

iVSEC X Mobile App

1. How to set up the IVSEC X app on my Smartphone

The IVSEC X app allows you to access your IVSEC cameras live view remotely, playback recordings and other useful features
Please refer to YouTube link: https://youtu.be/71mvg5QdsfY

Scan the appropriate QR code below to download the IVSEC X app

Apple Store | Google Play

2. My smartphone is showing “connect close” in the IVSEC X mobile app?

Click here for troubleshooting details.

3. How to reduce camera buffering when accessing IVSEC cameras on the mobile app.

If you have limited or slow Internet connection (either at home or on your smartphone) reducing the substream settings can help the cameras to show up quicker on the app

Video guide – How to modify the settings via the IVSEC X mobile app

Video guide – How to modify the settings via the Recorder using an LCD and mouse

Recommended substream settings
Resolution: 640 x 480 | Bitrate: 256 kbps

Recommended mobile stream settings
Resolution: 640 x 480 | Bitrate: 128 kbps

4. What does “Max User Playback” mean?

If you see “Max User Playback” when trying to playback footage in the app it means someone else is currently accessing playback either via the NVR or through the app. Restarting the NVR will clear this message.

Access via Windows / Mac

5. How to install setup the VMS Pro application for Windows.

Video Guide

NOTE: VMS for Windows setup is similar for Mac

Application download links available from ivsecurity.com.au or via the YouTube description

6. How to login to an IVSEC NVR or camera using Internet Explorer or Chrome

Refer to “How to upgrade my NVR firmware” FAQs. Once your NVR is upgraded to the latest firmware you will be able to log in using any browser using the NVR IP address.

7. How can I search for IVSEC devices on a network or change an IP address

To search for X range cameras and recorders on a network use the Device Config Tool.

8. How to setup the surveillance client on Windows

Please note surveillance client is no longer supported, refer to VMS Pro. For legacy installations please refer to YouTube links below:

Windows | Mac

9. My MAC is not letting me install any of the IVSEC applications

If your MAC blocks the app from opening click here for details

10. How to playback and export footage from surveillance client on a Mac

Watch Video Guide

11. How to get my old IVSEC app working (non X range NVR model)

Check the model number of your recorder (silver sticker either on the top or bottom of the recorder. If the model number does NOT have an X in the model number then click here for instructions on how to configure your non X range IVSEC NVR using port forwarding and DDNS.

Recorder

12. How to reset my NVR password?

Download IVSEC NVR Password Reset Procedure

13. How to perform NVR firmware update using a USB flash drive or online update

Watch Video Guide

14. How to setup motion detection on an IVSEC X-Range NVR

Watch Video Guide

15. How to export footage from an IVSEC X-Range NVR

Watch Video Guide

16. How to factory default an IVSEC X-Range NVR

Watch Video Guide

17. How to configure disk grouping for 16, 32 and 64 channel IVSEC recorders

The maximum number of channels (cameras) that can record to one hard drive is 16. If your recorder is compatible with disk grouping (e.g. NR316XB, NR316XC, NR532XA, NR564XA, NR564EXA and NR564EXB) you will need to configure disk grouping and ensure your cameras are recording. If you are using an NVR that is capable of 64 channels and have 64 cameras installed, you will need to install a minimum of 4 hard drives

16 cameras installed = 1 hard drive required (minimum)

32 cameras installed = 2 hard drives required (minimum)

64 cameras installed = 4 hard drive required (minimum)

Video – Disk grouping setup process

IP Camera

18. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

19. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

20. How to Setup 3rd Party cameras onto an IVSEC X-Range NVR

Watch Video Guide
Download Device manager tool (for non X range IVSEC branded cameras)
Download IVSEC PTZ Search Tool (for non X range IVSEC branded cameras)
Hikvision camera setup using onvif
Dahua camera setup using onvif

21. How to add 2N IP Verso Intercom camera to an IVSEC NVR

Watch Video Guide

22. Camera image is randomly showing distortion on the bottom of the image

If you are experiencing distortion at the near the bottom of the camera image please click here for useful troubleshooting steps

23. Modifying White Light Settings

Some of the iVSEC camera range have inbuilt white lights (LEDs) that turn on at night as a deterrent to intruders and for colour recording at night. Please follow this guide to learn how to disable this function or have then turn on only when motion is detected.

Smart Home Integration

24. iVSEC – Alexa

Now it’s even easier to see what’s happening. Amazon Alexa can be used to stream live camera video to your Amazon Echo Spot or Echo Show device simply by speaking your commands. Follow this guide to learn how to connect to Amazon Alexa for voice control.

25. iVSEC – Google

Now it’s even easier to see what’s happening. You can ask your Google Assistant to show your Cameras on your TV with Chromecast. Read this guide to learn how to connect your cameras to your Google Assistant and enable voice control.

How to upgrade IVSEC NC323XD Camera Firmware For additional support go to https://ivsecurity.com.au/ or email service@ivsecurity.com.au Video will demonstrate how to upgrade IVSEC NC323XD camera firmware. NOTE: Firmware compatible with models NC323XD, NC531XB, NC512XC, NC512XD & NC528XC Download NC323XD firmware (link below) https://ivsecurity.com.au/support/fir… Copy the entire folder to USB flash drive Connect USB to NVR and watch video demonstrating how to perform the upgrade.

How to playback and export footage from surveillance client onto a MAC

How to playback and export footage from surveillance client onto a MAC To download Surveillance client and Device Config Tool (MAC) – https://www.dropbox.com/s/49enfbklip4… To download VLC for MAC – https://www.videolan.org/vlc/download… For more information visit https://ivsecurity.com.au/

Getting Started: Enabling the VIVOCloud service in your device

Before starting using your VIVOCloud application, you must enable the VIVOCloud service in your devices. This guide will teach you how to enable the service in easy to follow steps:

Step 1. Log in to your NVR device using its username and password.

Step 2. Click on the gear icon to access the NVR configurations.

Step 3. In the Settings interface, select the System tab and click on “VIVOCloud service”.

Step 4. In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

Note: If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Now the device service is enabled and you should be able to add it to your VIVOCloud application. 

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Getting Started: Adding your NVR to the VIVOCloud application using the QR code/device ID

In order to add your VIVOCloud compatible device, you need to use a QR code or Device ID. This document will explain where to find this information:

Enabling the Service:

Before being able to add your device using its QR code or Device ID, you need to ensure that the VIVOCloud service is enabled. First, log in to your NVR device using its username and password.

Once you have accessed the device, click on the gear icon to access the NVR configurations.

In the Settings interface, select the System tab and click on “VIVOCloud service”.

In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Adding the device to the VIVOCloud application:

In the VIVOCloud application, go to the configuration menu and select “Add devices” to add your NVR. Then, click on the “Add devices manually” section. Here, you will be allowed to choose between using a QR code or the device ID.

Using the Device ID

Type the Pcode/Device ID found on the NVR VIVOCloud service webpage and click on the “+” button to add the NVR to the VIVOCloud application.

Using the QR Code

Click on the QR button to scan the QR code on the webpage using your phone camera (make sure to allow the application access to the camera).

Once finished, you will be able to see your NVR cameras in the VIVOCloud application. 

[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?

Question

How to generate the QR code/PCode in a VIVOCloud compatible camera?

Answer

VIVOCloud devices are not limited to just NVRs; cameras that support remote connection using VIVOCloud are also available. The principle of using a QR code/Device ID is the same as with the NVR. For clarity, follow these steps to obtain the QR code/PCode of the camera and add it to the VIVOCloud application:

Step 1. Access the camera web interface using its IP.

Step 2. Go to the camera configuration by clicking on the “Configuration” tab.

Step 3. Click “Applications” > “Package management” > “VIVOCloud” and click the link of the VIVOCloud VADP page.

Step 4. Click the “Connect” button to generate a unique QR code/Device ID which will be used to add the device into the VIVOCloud application.

For security purposes, the QR code and Device ID will only be available for 5 minutes so please be sure to have your phone at hand to fastly add the device into the application. 

If you are unfamiliar with the QR code scan process or Device ID registration, please refer to the following documentation:

[VIVOCloud Application] How to share your device with other account?

Question 

How to share your device with other account?

Answer

Devices configured in your VIVOCloud account can be shared to other users (e.g family members, coworkers, etc.). To share devices please follow the next steps:

Step 1. Login into your VIVOCloud phone application.

Step 2. Click on the option icon to access the application account configuration menu.

Step 3. Once the menu has appeared, click on the “Share devices” button to start the sharing process.

Step 4. In the “Share devices” interface, click on the “SHARE YOUR DEVICES” button to start registering the email of the user you want to share the devices with.  

Step 5.  Type the email address (user with VIVOCloud account) which will be accessing your device and click the “NEXT” button to continue.

Step 6. All of your configured devices will be listed. Select the devices to share by checking them, click “Done” when finished. 

Once the device is ready to share you will see a green arrow notification.

Step 7. Click on the “Share” button to share the device to the configured email account. 

Important note: You can only share the same device with up to 4 accounts. 

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

QUESTION

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

ANSWER

https://youtu.be/8FD-_h8zMFE

[VIOVCloud]How to share the usage data with VIVOTEK

Question

How to share the usage data with VIVOTEK

Answer

For VIVOVloud app, please follow the steps to check.

1. Go to your account from setting.

2. Go to Privacy policy.

3.Make sure the analysis and data are shared.

For VIVOCloud portal, please follow the steps to check.

1.Go to your account.

2. Go to Privacy policy.

3. Make sure the analysis and data are shared.

4. Please reload the website after seeing complete message,

[VIVOCloud/iViewer] [2.4.401/3.10.604] Why the live image is being cut for 4 equal when viewing MS9390-HV?

Question

MS9390-HV is two wide angle lens. When I view the MS9390-HV live image on VIVOCloud/iViewer, it is being cut for 4 equal.

If I login the WEB page of MS9390-HV, it is working normal. How to solve it?

Answer

We will solve this issue in VIVOCloud 2.5.1 and iViewer 3.11.1.

[VAST/NR9X81/ND series/VIVOCloud] How many users can login at the same time to different VIVOTEK products?

QUESTION

How many users can login at the same time to different VIVOTEK products?

ANSWER

How to remove NVR from VIVOCloud app and portal?

QUESTION

How to remove NVR from VIVOCloud app and portal?

ANSWER

https://youtu.be/OeJpJXRIzG8

[VIVOCloud Retail] Do ND8322P/ ND8422P models support VIVOCloud Retail?

Question

Do ND8322P/ ND8422P support VIVOCloud retail?

Answer

No, the ND8322P/ND8422P does not support the VIVOCloud retail solution. If you want to know which devices support the VIVOCloud retail solution, you can visit our website to check the supported model list: https://www.vivotek.com/vivocloud#retail. 

[VIVOCloud] Do you need to purchase a license to use the VIVOCloud service?

Question

Do you need to purchase a license to use the VIVOCloud service?

Answer

No license is required to use the VIVOCloud service with VIVOCloud-compatible devices. For more information on compatible devices, please visit the following link:

[VIVOCloud Application] What is the maximum number of notifications that can be stored in the application?

Question

What is the maximum number of notifications that can be stored in the application?

Answer

The VIVOCloud application can show push notifications in the phone which will allow you to easily see alarm and device status (disconnection). 

You can also see all the notifications that have been sent to the application from the NVR/Camera in the notification menu, but there is a limit on how many alarms can be stored. The application can store a maximum of 100 notifications, if the application receives a new notification when this number is exceed, the old alarms will be deleted and replaced with the new ones.  

[VIVOCloud] What ports are used by the VIVOCloud Service?

Question

What ports are used by the VIVOCloud Service? 

Answer

The VIVOCloud Service uses below ports:

If your network firewall or router only allows connections to specific ports, please ensure that the ports listed above are not blocked from inside to outside; otherwise, this could cause issues when the NVR/Camera tries to connect to the VIVOCloud server. Below is a list of possible situations you might encounter if the ports are not properly opened.

Situation 1. Cannot enable the VIVOCloud service in the NVR

If port 1194 is not opened, the VIVOCloud service on the NVR will display an yellow ‘!’ icon.

Situation 2. Portal connection issues with NVR

If the port 3478 is not opened, VIVOCloud portal will show the device as “Connecting”.

Situation 3. Slow video connection

If the other ports are not opened, you may not see an image on VIVOCloud, or the image may load slowly.

Ensuring that the necessary ports are not blocked by your network’s firewall or router is crucial for establishing a successful connection between your NVR/Camera and the VIVOCloud server. By following the guidelines above and verifying that these specific ports are accessible, you can facilitate a smooth and efficient operation of your VIVOCloud devices.

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[VIVOCloud] What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

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Question

What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Answer

VIVOCloud service allows you to remotely access your NVR/Camera videos remotely using the browser or application without the need opening ports or performing extra configurations. If you encounter any issues while using this service please be sure to check the following:

1. Check that you are using a compatible browser:

If you are trying to access the VIVOCloud webportal (service.vivocloud.com), be sure to use the Firefox browser. 

The VIVOCloud portal is only supported by this browser, if you use other browser you wont be able to access your NVR videos. You can find more information about browser compatibility in the VIVOCloud official webpage: https://www.vivotek.com/vivocloud#portal

2. Check that the VIVOCloud service is enabled

Before using the VIVOCloud service you need to enable it, in order to do so please go to your ND device configuration, under System > VIVOCloud service and be sure that the service is enabled. There should be a green mark next to the blue button, if you don’t see this mark you might need to click on the button to enable the service.

VIVOCloud service enabled:

VIVOCloud service disabled:

3. Check that the ND device was only added to one account:

Each ND device can only be registered to one VIVOCloud account, if you already added to another account and try it to add it into a new account you will find the following error:

If you want to delete the NVR from any other accounts because you want to add it to a new account you just need to disable the service in the configuration page and re-enable it, this will automatically remove the device from the original account. Please note that if the device was previously shared to another account it will also be removed. 

4. Network and configuration check

The VIVOCloud service server is very strict with its data management so you need to be sure that everything is properly configured otherwise you might not be able to enable the function on the ND. Before enable the service please be sure to verify the following: 

a) Time zone needs to match your access point time zone: 

b) ND IP must be properly configured and the device internal network access point needs to have access to WAN.

c) Be sure that your NVR is up to date and is using the latest firmware available

If you don’t know how to upgrade the device, feel free to check this documentation: 

d) Be sure that the service main ports are accessible, if the main ports used for server communication are being blocked you wont be able to add the device to your VIVOCloud account. Here is a document that explains in detail which ports are used by the service. 

If after following all the suggestions mentioned in this guide you are still unable to access your device using the VIVOCloud service please contact Technical Support for assistance. 

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[VIVOCloud] What ports are used by the VIVOCloud Service?

Question

What ports are used by the VIVOCloud Service? 

Answer

The VIVOCloud Service uses below ports:

If your network firewall or router only allows connections to specific ports, please ensure that the ports listed above are not blocked from inside to outside; otherwise, this could cause issues when the NVR/Camera tries to connect to the VIVOCloud server. Below is a list of possible situations you might encounter if the ports are not properly opened.

Situation 1. Cannot enable the VIVOCloud service in the NVR

If port 1194 is not opened, the VIVOCloud service on the NVR will display an yellow ‘!’ icon.

Situation 2. Portal connection issues with NVR

If the port 3478 is not opened, VIVOCloud portal will show the device as “Connecting”.

Situation 3. Slow video connection

If the other ports are not opened, you may not see an image on VIVOCloud, or the image may load slowly.

Ensuring that the necessary ports are not blocked by your network’s firewall or router is crucial for establishing a successful connection between your NVR/Camera and the VIVOCloud server. By following the guidelines above and verifying that these specific ports are accessible, you can facilitate a smooth and efficient operation of your VIVOCloud devices.

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Camius offers tools, IP cameras, DVRs, and NVR software compatible with PC and Mac to expand the scope of your smart security camera system

Device Config Tool

Download Camius Device Config Tool

A lightweight Camius device scanner and configuration editor, use it to:

• Find and connect your Camius devices to your PC or Mac on your local network LAN
• Change your Camius devices network settings
• Upgrade Firmware on your Camius devices

Web client tutorials:

• How to configure an IP camera using a web browser
• How to configure NVR using a web client

Camius VMS Software compatible with PC and Mac

Download VMS Software for Windows and Mac

How to add a Camius device to the VMS software?

How to playback and download recordings on the Camius VMS (IP Camera, DVR, NVR software)

If you need support with Camius VMS software, please follow the steps:

• Step 1 – Register your Camius Device here
• Step 2 – Submit your support request here

This program, designed only for Camius IP cameras, DVR, and NVR recorders, turns your PC or Mac into a surveillance station; VMS stands for Video Management System; with it, you can:

• Group all of your Camius devices and view them, even from a remote location
• Access Device Configuration and change settings
• Record locally onto a disk attached to your computer
• Playback video and audio, locally and remotely.

Camius Security Software Tools

Read Also : Vivotek Shepherd setup and user guide

Video Player Software​

• This lightweight software is used for playing video/audio files backed up from your recorder on your PC or Mac.
• The user can back up footage from the recorder in MP4 or Camius proprietary format.
• Using Video Player, the user can take clear screenshots, trim the important parts of the video file and play multiple files simultaneously.

Download Video Player

Camius Smartphone App for iPhone, iPad, Android

• To add the Camius IP camera, DVR, or NVR to the Camius View app follow this How-to Guide
• If you can not access your Camius device in the app, we have ready troubleshooting steps

Download Camius View (iOS)​

Download Camius View (Android)​

Frequently Asked Questions

At Camius, we provide excellent technical support to Camius customers through useful FAQ pages, which contain how-to guides and troubleshooting recommendations. Our support team is knowledgeable, responsive, and always available to assist customers with any questions or concerns they may have. With detailed instructions and easy-to-follow steps, Camius’ FAQ pages offer valuable information to help customers get the most out of their products. Whether you’re a new or experienced user, Camius’ technical support is there to help you navigate any issues and ensure a smooth experience.

To submit a support ticket, please contact us at this link

How to add a Camius device to the VMS software?

After installing the VMS software, please click on the Home tab on the left and then on Home >> Device Management (Picture 1)

Picture 1

Option 1: If your device is in the same LAN (Local Area Network)

Click on the Auto Search tab and search for devices if you are in the same LAN (Local Area Network), as shown in Picture 2. Select the device, click Add, and insert the device’s username and password.

Navigate to the Home tab >> Main View, and expand ‘root’ on the left sidebar.

Click and drag your device into any blank rectangle, which should display all the available channels.

Option 2: If you are accessing the device remotely

If you are accessing the VMS / VMS Pro remotely (not in the same LAN), then navigate to the Home tab >> Device Management >> All Equipment. If devices were added successfully, they would be displayed here.

To add a new device remotely, click the icon + on the right top (Picture 3), which will open the ‘Add Device‘ dialog

Picture 3

Select the ID in the Login Type tab and enter P2P ID in the ID tab and click ‘Add‘ (picture 4)

Picture 4

You will see the added devices once you open the ‘Device Management’ tab (Picture 5). The green box under the ‘Status‘ column means your device is connected properly.

Picture 5

How to control your Camius device settings remotely

Once you have added the NVR to the VMS pro software, you can access it remotely from anywhere. Just make sure to add it using the P2P ID and not the local IP address, as shown in the following screenshots. Basically, you are accessing the NVR’s remote settings from the VMS software without a browser.

Once you are in Remote Setting, you can manage the NVR and control its settings.

Click the gear icon under Operation to access Remote Setting

You can access your Camius DVR, NVR or IP camera Remote Setting directly within the VMS Software on your Windows PC or Mac

High Tech 4K DVR and NVR software compatible with PC and Mac by Camius

Looking for reliable DVR or NVR software for PC and Mac computers?  Look no further than Camius VMS software which comes with Camius IP cameras. security NVR, DVR recorders!

At Camius, we know that security is a top priority for many people, whether you’re looking to protect your home or business. That’s why we’ve developed Camius VMS software to be the perfect solution for anyone who wants to manage and monitor their Camius security cameras easily.

With Camius VMS software, you can enjoy a wide range of features that make it easy to keep an eye on your property.

Some of the critical benefits of Camius DVR, NVR software for PC and Mac include the following:

1 – Easy Setup and Configuration:

Our software is designed to be easy to set up and configure, even for people without experience with video management software. Our user-friendly interface makes it easy to customize your settings, view live footage, and review recordings.

2 – Remote Monitoring:

With Camius VMS software, you can monitor your security cameras from anywhere worldwide, as long as you have an internet connection. This is a great option for people who want to monitor their property while away from home or the office.

3 – Advanced Search Capabilities & Remote Playback:

Our software includes advanced search capabilities that make it easy to find specific footage. Whether you’re looking for a specific time, date, or event, Camius VMS software can help you find what you’re looking for quickly and easily.

4 – Flexible Recording Options:

Our software offers a range of recording options, including continuous recording, scheduled recording, and motion detection recording. This means you can customize your recording settings to suit your needs and maximize your storage space.

5 – Multi-Device Support:

Camius VMS software is designed to work seamlessly with various Camius security NVR, DVR recorders, and IP cameras so you can easily integrate your existing devices into our system. The software is designed to work with a Windows PC and Apple Mac computers.

5 – Multi-Device Support:

Camius VMS software is designed to work seamlessly with various Camius security NVR, DVR recorders, and IP cameras so you can easily integrate your existing devices into our system. The software is designed to work with a Windows PC and Apple Mac computers.

Tailored Security Solutions

Homeowners

For homeowners, Camius offers security solutions that safeguard your family and property. Rest easy knowing you have eyes on your home at all times.

Business Owners

Businesses need robust security. Camius provides state-of-the-art solutions to protect your assets, employees, and customers.

Security Professionals

Security professionals trust Camius for its reliability and advanced features. Stay ahead of the game with cutting-edge technology and register as a Camius security systems installer

So, whether you’re looking to upgrade your existing security system or set up a new one from scratch, Camius VMS software is the perfect solution. Our software is reliable, user-friendly, and packed with features that make managing and monitoring your security cameras easy.

In addition to our software, we also offer a range of Camius security cameras and recorders designed to work seamlessly with our software. This means you can enjoy a complete security solution tailored to your needs and preferences.

At Camius, we are committed to providing our customers with the highest quality security products and services. Whether you’re a homeowner, business owner, or security professional, we have the expertise and experience to help you find the right security solution for your needs.

How to playback and download recordings on the Camius VMS (IP Camera, DVR, NVR software)

To play your DVR or NVR footage remotely on the VMS software, navigate to the Home tab >> Remote Playback (Picture 1).

Picture 1

See below the description of each function in the following picture and a table:

Then expand ‘root’ on the left sidebar (Picture 2), then click the checkboxes for cameras that captured the event (Pictures 3 and 4)

Picture 2

Picture 3

Picture 4

Next, on Calendar, you can choose which stream recording event type and click on the Calendar icon and the day of the event. Only days with recorded footage will have a red flag (Pictures 5 and 6).

Picture 5

Picture 6

Cameras will playback individually once you click the Play button and click on each camera’s timeline on the desired hour (Picture 7).

Picture 7

To download recordings follow the below steps:

Step 1: Select a video window that has enabled recording, and click  the download button in the playback control area. A dialog box is displayed, as shown in the following picture:

Step 2: Select the recording you want to download and specify the storage path.

Step 3: Click download.

How to configure Camius NVR using a web browser?

To quickly find the Camius DVR (digital video recorder) or NVR (network video recorder) IP address, visit camius.com/support to download and install the Camius Device Config Tool.

Web browser access

Click on the Camius NVR or DVR’s local IP or type it into your browser’s address bar. The latest Camius surveillance security camera recorders work with multiple web browsers, including Edge, Google Chrome, Mozilla Firefox, Edge, and Safari, and include the following models:

• TRIVAULT4K184R
• TRIVAULT4K184R2
• TRIVAULT4K2168R
• IPVAULT1128PR
• IPVAULT2256PR
• IPVAULT8256R

Use your admin username and DVR or NVR password to log in. Your recorder’s Configuration is under Remote Settings.

You can check the ‘Web Compatibility Mode‘ in the Camius NVR/DVR and even IP camera settings (this can be done from the Camius recorder’s local user interface (Via HDMI/VGA) and in the web browser viewer.

The below picture is based on the IPVAULT1128PR’s web browser view

Accessing web client through VMS software

For certain Camius DVRs, NVRs, and IP camera models, we recommend installing the VMS Software on your Windows or Mac computer to access the device’s remote settings since the VMS software has a built-in web client using the P2P ID. Here is the link to the guide on how to add the device to the VMS software. This applies to Camius IPVAULT2320P16N, SCOUT20PTZ, GUARDMA

Camius View is the smartphone app to view & control your DVR, NVR, and IP security cameras for home and business:

 .

The Smartphone Security Camera App Camius View offers complete access to your cameras from any location. The mobile app is available on iOS and Android App stores and is ready to link to your security cameras. You can use your smartphone security camera App to view and playback any Camius security camera. Download and install the Camius View iOS or Android app on your smartphone device:

How to add your PoE camera or Surveillance Recorder to the Camius NVR, DVR, or IP camera app

Download the Camius View app on the iOS or Android app store on your phone or tab.

On the first run, the app will require network access and other permissions; once authorized, the app will start a tutorial highlighting the add button.

To get to the add device button later, Tap on the top left menu icon and then on Devices to open the Device Manager page.

 Option 1: Search Online networks to add devices from your network on the device page, enter the password you set earlier, port 80 (for R-series recorders and IP cameras), and save. For the devices of non-R series, port 9000 is required.

Camius View Smartphone App 51

Option 2: While you have the QR code scanner active, point your smartphone’s camera to it and snap. To check if your NVR, DVR, or IP camera is online, disconnect your phone’s Wi-Fi briefly and let the app reload

You can also add your Camius device manually.

How to Use Camius View app

Read More : Hikvision How-To Tutorials Part1

DVR, NVR camera system Live View

Playback

Enabling Push Notifications

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How to add a Camius IP camera, DVR, or NVR to the Camius View smartphone app?

Download and install the Camius View iOS or Android app on your smartphone or tablet.

On the first run, the app will require network access and other permissions; once authorized, the app will start a tutorial highlighting the add button.

To get to the add device button later, Tap on the top left menu icon and then on Devices to open the Device Manager page.

• Tap on the main menu icon

• Tap on the Devices iconto open the Device Manager page, and tap on the Plus icon ‘+’ to add a new device.

• Choose NVR/DVR/IPCAM and then select one of 3 ways to add a device to the app using a Search Local Network (option 1), QR Code Scan (option 2), or Add manually (option 3)

Option 1 – adding a Camius security device using Search Local Network

Ensure your iPhone, iPad, Android smartphone, or tablet is connected to the same local Wi-Fi network as the Camius NVR, DVR, or IP camera device.

Option 2 – adding a Camius security device using QR scan code (Recommended)

Live View

Playback

Push Notifications

Tap on theicon and then the Push Notifications icon, select the device and enable the desired per-channel motion detection alerts, disk error detection alerts, and more.

More about:

Why can’t I access my Camius IP cameras, DVR, and NVR on my Camius View app? 

If you can not access your Camius IP cameras, DVR (digital video recorder), or NVR (network video recorder) on the Camius View smartphone app, please check the below:

1 – Check if you are using the latest version of the Camius View app

On the App’s ‘Devices‘ page, make sure your recorder is added using P2P (ID) instead of IP (IP Address), and if in doubt, delete it and add it again. 

In the Media Port, make sure to enter the right port number:

2 – Make sure you’re connected to a reliable network on your phone 

3 – Check if your Camius IP camera or recorder is connected correctly to the LAN (Local network).

4 – Check for the IP address conflict

5 – Reset the Network settings of your Camius device

Navigate to Setup >> System >> Maintenance >> Load Default >> check the Network box and Apply

Camius Trivault DVR (local interface via HDMI)

Web browser view

6 – Check the Camius device network status 

Navigate to Setup >> System >> Information and check the Network Status if it shows ‘Connect success’.

If the above steps don’t help, submit a support request and include the device model number and the current ’Firmware/Software Version,’ which can be found using the Camius Device Config Tool

HDMI interface: DVR / NVR information is available under Setup >> System >> Information

Web browser view: information is available under Remote Setting >> System >> Information (web browser view)

7 – Wrong Password 

Before you add the Camius security device to the app, make sure to set a password  following the below setup guides:

We got you if you lost your IP camera or DVR NVR recorders password. Follow the below links on how to reset your device password:

You can not set a password on your Camius device using the Camius View app. 

Easy Steps for Password Reset – unlock your NVR, DVR

We got you if you forgot your Camius DVR or NVR recorder’s password. There are two ways to reset your Camius NVR or DVR password, which are described below.

OPTION 1 – applicable to Camius security NVR, DVR with a reset button

If your recorder has a reset button, press and hold it for 10 seconds; you will hear an audible confirmation. This will reset all settings, including the password, but not erase recorded footage on your hard drive. 

Picture 1 – Reset button of Camius 8 channel NVR [IPVAULT1128PR}

Picture 2 – Reset button of Camius 16 channel NVR [IPVAULT2256PR]

Picture 3 – Reset button of 32 channel NVR [IPVAULT8256R]

Picture 5 – Reset button of Camius 8 channel DVR [TRIVAULT4K184R, TRIVAULT4K184R2}

Picture 6 – Reset button of Camius 16 channel DVR TRIVAULT2168R, TRIVAULT4K2168R

OPTION 2 – applicable to Camius DVR or NVR recorders without a reset button

If your DVR digital video recorder or NVR network video recorder doesn’t have a reset button, please follow the below steps to receive a temporary password that is Mac ID and Date sensitive.

This applies to IPVAULT160P, IPVAULT1128P, IPVAULT2320P8N, IPVAULT2320P16N, IPVAULT82320-N, TRIVAULT184, TRIVAULT4K184, TRIVAULT4K2168

STEP 1 – Have your recorder connected to a monitor via HDMI or VGA output. 

Picture 7 – Mac ID and Date

STEP 2 – Once you have your device Mac ID and current date

Once you have your device Mac ID and current date, submit a support request here, select the subject as ‘Lost Password,’ and include the model number, Mac ID (xx-xx-xx-xx-xx-xx), and Date (MM/DD/YYYY) on your device. Make sure to use the correct email address.

IMPORTANT: Ensure to include the NVR/DVR recorder’s model number available on the recorder’s enclosure and box label or purchase details (order number and/or shipping address)
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If you didn’t register your Camius device, we recommend you do it (click here); that will speed up the support request.

STEP 3 – Use the temporary reset password to Load the Default System settings, allowing you to set a new password for your Camius DVR or NVR.

IMPORTANT: Selecting all checkboxes in the Load Default menu will reset all your recorder settings.

Picture 8

Picture 9

Setting a New Password for your DVR or NVR

After your Camius DVR/NVR recorder restarts, you’ll need to set a new password.

Password requirements: 8–16 characters, a lowercase, an uppercase, a digit, and a special character.

The unlock pattern is optional for easy access.
Click on the tab ‘to Draw’ and set your unlock
pattern, then click ‘Apply’.

In addition, users can select or skip Password Recovery Questions & Answers.

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Note

Network traffic charges may be produced during the use of the Mobile Client. For details, refer to the local ISP.

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System Requirement

Android 4.4 or later versions.

Conventions

In the following chapters, we simplify LTS Connect mobile client (Android) as “Mobile Client”, devices such as DVR, NVR, encoder, and network camera as “device”, and devices which support being added to PT Cloud service as “PT Cloud Device”.

Chapter 2 Visitor Mode

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Visitor mode allows you to manage devices on the Mobile Client without registration. When you log in as a visitor, a visitor account will be created for you automatically, and the account will not change on the same phone or tablet.

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Caution

For information security, please use visitor mode cautiously, which is NOT password-protected.

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Note

In visitor mode, you can only manage your devices on a same phone or tablet. To avoid this inconvenience, you can register an account. For details about registering account in visitor mode, see Register an Account in Visitor Mode.

LTS Connect Android User Manual

Read More : LTS Sapphire Password Reset Guide

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Most of the functions supported in a registered account are supported in visitor mode. Tap Visitor Mode on the Home page or the Login page to enter visitor mode.

The followings are the functions supported in visitor mode.

Device Management

Add devices to the Mobile Client and configure device settings. See Add Device for Management

and Configure Your Device for details.

Sharing Device

Tap → Scan QR Code to scan the QR code of another visitor account to share device(s) to the account. For details about sharing device, see Device Sharing.

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Note

To get the QR code of a visitor account, go to More → Account Management.

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Live View and Playback

View live video of the added devices and play back the videos. See Live View and Playback for details.

Access Control

Control door status and check access control events. See Manage Access Control Devices for details.

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Note

Make sure you have added access control devices to the Mobile Client.

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Alarm Configuration

Configure the alarm notifications on Alarm Notification page. See Notification for details.

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Though the visitor mode allows you to manage devices without registration, you can only manage your devices on one phone or tablet. With a registered account, you can manage devices on different phones or tablets.

Steps

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See Register by Email Address and Register by Mobile Phone Number for details.

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Chapter 3 Registration

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You can register an account by your mobile phone number or your email address. With a registered account, you can log in to the Mobile Clients running on different mobile phones or tablets, which provides convenience for managing your devices.

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Note

You can use visitor mode to manage your devices without registration. See Visitor Mode for details.

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You can register an account by your email address.

Steps

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We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

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You can register an account by your mobile phone number.

Steps

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We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

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Chapter 4 Device Management

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You need to add devices to the Mobile Client before you can do further remote operations such as live view and playback.

The devices added to the Mobile Client will be displayed in the device list.

In the device list, the video resources are displayed as the thumbnails of their video channel images; the security control resources, doorbells, and access control resources are displayed as device pictures.

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You need to add devices to the Mobile Client first so that subsequent operations such as live view and playback can be available. If you want to receive alarm event information from a device, you should add it by scanning QR code or LTS connect domain.

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Note

For details about managing alarm event information, see Notification.

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The Mobile Client can detect the online devices in the same local area network with your phone or tablet, and you can add the detected online devices to the Mobile Client.

Before You Start

Make sure the devices are connected to the same local area network with the phone or tablet.

Steps

1.On the device list page, tap → Online Device to enter the Online Device page. All detected online devices will be in the list.

2.Select a device for adding.

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Figure 4-1 Online Device

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Note

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3.Optional: Edit the network information.

1)Tap .

2)Change the device IP address to the same LAN as your phone’s by either editing the IP address manually or enabling the device DHCP function.

3)Tap and input the admin password of the device to save the settings.

4.Tap Add.

5.Enter the required information, including device alias, user name and the password.

6.Tap .

7.Optional:  Tap the device name or tap , and then tap Delete Device.

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You can add the device by scanning the device’s QR code. You can also add device(s) by scanning the QR code obtained via the web page of the device.

Steps

1.On the device list page, tap → Scan QR Code to enter the Scan QR Code page.

2.Scan the QR code.

–Scan the QR code by aligning the QR Code with the scanning frame.

Note

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to enable the flashlight if the scanning environment is too dark.

–If there are QR codes in photo album of the phone or tablet, tap to extract QR code from local album.

3.Optional: Perform the following operations if the following situations occur.

–If the system fails to recognize the QR code, tap to add the device manually.

–If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.

–If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.

–If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Set a Password to Activate a Device for details.

–If the PT cloud service is disabled for the device, you should enable the function (excluding the access control device). For details, see Enable PT Cloud Service When Adding Device on Mobile Client for details.

4.Tap Add on the Result page.

5.Enter the device verification code. The device will be added successfully.

Note

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7.Tap Finish.

8.Optional: Tap the device name or tap , and then tap Delete Device.

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You can add the device by fixed IP address or domain name. The streaming speed of devices added by IP/domain is faster than those added by LTS Connect domain.

Before You Start

If you want to add the access control device, activate it before adding. See the user manual of the access control device for details.

Steps

1.Tap and select Manual Adding.

2.Select IP/Domain as the adding type.

3.Enter the required information, such as alias, address, user name, camera No. and device password.

Address

Device IP address or domain name.

Camera No.

The number of the camera(s) under the device can be obtained after the device is successfully added.

4.Tap to add the device.

Note

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Star Live View  Tap Start Live View to view the live view of the device.

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Delete a Device  Tap and then tap Delete to delete the device.

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Remote Controller  Tap and then tap Remote Controller to remotely control the device.

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For devices which support PT Cloud service (a cloud service), you can add them manually by LTS Connect domain.

Before You Start

Make sure the device is powered on.

Steps

1.On the device list page, tap → Manual Adding to enter the Add Device page.

2.Select LTS Connect Domain as the adding type.

3.Enter the device serial No. manually.

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4.Tap to search the device.

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8.Tap Finish.

9.Optional: Tap the device name or tap , and then tap Delete Device.

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When adding a device, if the device is not activated, a window will pop up to ask you to activate the device.

Before You Start

The device to be activated and the phone running the Mobile Client should be on the same LAN.

Steps

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If you forget the password in the future, you might need to reset the device.

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When adding a device to the Mobile Client, if the device is offline, you should connect the device to a network first. The Mobile Client provides the following four methods for connecting offline devices to networks.

Connect to Wired Network

Use this method if a router is available for the device to connect to.

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Note

Make sure the device is powered on.

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Connect to Wireless Network

Use this method if a wireless network is available for the device to connect to. “Device” here excludes wireless doorbell, wireless security control panel, and Mini Trooper (a kind of battery camera).

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Connect to Network by Wi-Fi Configuration

You can use this method to connect wireless doorbell to the network by using the doorbell to scan the QR code generated by the Mobile Client.

Tap Connect to a Network on the Result page and then follow the instructions on the subsequent pages to connect the device to the network.

Connect to Network by Access Point

In the Mobile Client, Access Point (AP) refers to a networking hardware device (e.g., wireless doorbell or wireless security control panel), which can provide a Wi-Fi network for the phone to connect to.

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Note

Make sure you have turned on WLAN in the phone’s operation system.

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Tap Connect to a Network on the Result page, select Wireless Connection as the connection type, and then follow the instructions on the subsequent pages to complete the connection process.

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PT Cloud service is a cloud service. When adding a device via LTS Connect Domain or scanning QR code, the service should be enabled. You can enable the service via the Mobile Client, the device web page, or LTS Connect Pro client software. This section introduces how to enable the service via the former two methods.

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When adding a device via LTS Connect domain or scanning QR code, if the PT Cloud service is not enabled for the device, the Enable PT Cloud service window will pop up to remind you to enable the service first.

Perform the following task to enable the PT Cloud service in this case.

Steps

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See Add a Device by LTS Connect Domain or Add Device(s) by Scanning Device QR Code for details.

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If the device’s PT Cloud service is not enabled, the following window pops up.

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You can change the device verification code. See Change Device’s Verification Code for details.

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Continue the process for adding the device. See Add a Device by LTS Connect Domain or Add

Device(s) by Scanning Device QR Code for details.

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You can enable PT Cloud service for a device on the device web page.

Steps

Figure 4-2 The Platform Access Page

You can enable DHCP by following the steps below to allow allocating DNS address automatically.

Steps

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When adding a device by scanning QR code or LTS Connect domain, if the result shows that the device has been added to another account, you should unbind it from the account before you can add it to your account.

Before You Start

Make sure the device and the phone running the Mobile Client are in the same local area network.

Steps

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Unbinding the device via local GUI should be supported by the device.

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You can share devices to other users. The recipient can access the devices according to the

permissions you grant them. You can also receive and use the devices shared by other users.

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You can share a specific device to another LTS Connect user via the device’s QR code. You can also select the device permissions granted to the recipient to determine which operations the recipient can do on the device.

Steps

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You can share multiple devices to another LTS Connect user. You can also set the device permissions granted to the recipient to determine which operations the recipient can do on the device.

Steps

Option 1  Tap → Share Device → Share Device.

Option 2  1.  Enter the Live View page.

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Note

For details about how to enter the Live View page, see Start and Stop Live View.

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2.Select a live view window and than tap .

3.Tap Share.

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Option 3  For security control panel, tap the device on device list page to enter the device details page and then tap .

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The recipient can go to More → Account Management  → My QR Code on his/her Mobile Client to get the QR code of his/her account.

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For devices linked with multiple cameras, you can select camera(s) for sharing.

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You can add the frequently-used camera(s) to the favorites so that you can access them conveniently.

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On the device list page, you can add the frequently-used camera(s) to the favorites so that you can access them conveniently.

Steps

1.On the home page, tap .

2.Tap Add to Favorites.

3.Select devices and cameras on the Select Camera page.

4.Tap OK.

5.Create a name for the Favorites and then tap OK.

Note

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The added Favorites will be displayed on the device list page.

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On the live view page, you can add frequently-used cameras to Favorites so that you can access them conveniently

Steps

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For details about how to enter the Live View page, see Start and Stop Live View

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2.Tap and tap Add to Favorites.

3.Add cameras to favorites.

–Create a new favorites in the pop-up window and tap OK.

1.Add to existing favorites.Tap Add to Existing Favorites in the pop-up window.

2.Select a Favorites folder in the list.

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Note

The favorites name should be no more than 32 characters.

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You can delete cameras in the favorites.

Steps

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On the Settings page of a device, you can view and edit the device’s basic information, delete the device, upgrade device firmware, and configure other functions such as video and image encryption and changing device verification code.

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The available functions on the Settings page vary with different device types and device models.

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The device verification code is used for verifying user identity, as well as encrypting a device’s videos (including live videos and recorded video files) and captured pictures. You can change the device verification code for the network camera and Mini Trooper (a kind of camera powered by battery).

Steps

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Note

For details about how to encrypt a device’s videos and captured pictures, see Set Video and Image Encryption.

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Note

If you have enabled the Video and Image Encryption function, new pictures and videos will be encrypted by the new verification code. However, the earlier encrypted pictures and videos still use the old verification code.

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For security reasons, you can set the video and image encryption function to encrypt the videos or the pictures.

Steps

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Note

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The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling PT Cloud service. For details about enabling PT Cloud service, see Enable PT Cloud service for Device.

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For a device added via LTS Connect Domain or Scaning QR code, if DDNS is enabled, the device’s streams will be accessed via IP address in priority. In this case, you can remotely configure device and the speed of streaming will be faster than that of streaming via PT Cloud service.

Steps

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The entered port number should be from 1 to 65535.

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User Name

Enter the device user name.

Password

Enter the device password.

4.Tap .

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You can upgrade the firmware of a device to its latest version. If the latest version is detected, a red dot will appear on the Device Version field of the Settings page of the device.

Steps

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You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected.

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You can select a recorded audio file and set it as the custom audio prompt for the alarms sent

from the channels linked to specific models of DVR.

Steps

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Note

The device should support this function.

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1.On the device list, tap to enter the Settings page of the device.

2.Tap Custom Audio to enter the Select Channel page.

3.Select channel(s), and then tap Next Step. The available audio file(s) will appear.

4.Optional: Tap the Play icon to play the audio file.

5.Select an audio file, and then tap OK.

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For a device added via IP/Domain, you can use the Mobile Client as the device’s remote controller.

Steps

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1.On the device list page, tap  → Settings to enter the Settings page of the device.

2.Tap and tap Remote Controller to enter the following page.

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Figure 4-3 Remote Controller Page

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After adding a device, you can set the parameters of the device, including basic information, time settings, recording schedule, etc.

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View and Edit Basic Information

You can view and edit the basic information of a device.

Steps

1.On the device list page, tap  to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding device via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS.

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3.Tap Basic Information to enter the Basic Information page.

4.Tap to enter the Edit Device page.

5.Edit the basic information of the device.

6.Tap to save the settings.

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Set Recording Schedule

You can set a recording schedule for a channel of a specific device.

Steps

1.Enter the Settings page.

–On the device list page, if the page is in list mode, swipe the device name to the left and tap

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–On the device list page, if the page is in thumbnail mode, tap the device name or tap .

–On the Live View page, tap and then tap Settings.

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Note

For details about how to enter the Live View page, see Start and Stop Live View.

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2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

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For details about adding device via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS.

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You can also set the recording type to detailed event type, which should be supported by the device. For details, refer to the user manual of the device.

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Note

Up to 8 time periods can be configured for each day. And the time periods cannot be overlapped with each other.

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Figure 4-4 Setting Multiple Time Periods in a Day

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8.Tap to save the settings.

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Configure Time Settings

You can select the time zone and set the time synchronization mode to Manual or NTP mode for the added device.

Steps

1.Enter the Settings page of the device.

–On the device list page, if the page is in list mode, swipe the device name to the left and tap

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–On the device list page, if the page is in thumbnail mode, tap the device name or tap .

–On the Live View page, tap and then tap Settings.

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For details about how to enter the Live View page, see Start and Stop Live View.

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2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

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For details about adding devices via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS.

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Note

For details about setting the NTP server details, refer to the user manual of the device.

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6.Tap to save the settings.

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Change Device Password

You can change the password of a device via the Mobile Client.

Steps

1.Enter the Settings page of the device.

–On the device list page, if the page is in list mode, swipe the device’s name to the left and tap

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–On the device list page, if the page is in thumbnail mode, tap the device’s name or tap .

–On the Live View page, tap and then tap Settings.

Note

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For details about how to enter the Live View page, see Start and Stop Live View.

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2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

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For details about adding device via IP/Domain, see Add a Device by IP/Domain.

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Note

You should have configured DDNS for the device first. See Set DDNS.

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Caution

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

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6.Confirm the password.

7.Tap to save the changes.

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Configure Normal Event

You can enable a device’s normal event such as motion detection, video tampering alarm, video loss alarm, for the channels of the device.

Steps

1.On the device list page, tap  to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding device via IP/Domain, see Add a Device by IP/Domain

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Note

You should have configured DDNS for the device first. See Set DDNS.

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Configure Smart Event

You can enable the smart event for the channels of a device, including audio exception detection,

face detection, and intrusion detection, etc.

Steps

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Note

The supported event types of smart event vary according to different devices.

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1.On the device list page, tap  to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

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For details about adding device via IP/Domain, see Add a Device by IP/Domain.