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Table of Contents

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Introduction to Axis Cameras

Axis Communications is a leading manufacturer in the network camera industry, known for its innovative and high-quality surveillance solutions. Axis cameras are widely used in various applications, including commercial security, public safety, and private surveillance. Their advanced technology, reliability, and versatility make them a popular choice for both professional and personal use.

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Choosing the Right Axis Camera

Selecting the appropriate Axis camera for your needs involves considering several factors:

Popular Axis Camera Models:

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Unboxing Your Axis Camera

When you receive your Axis camera, carefully unbox it and ensure all components are present. Typically, the package includes:

Check for any physical damage and verify that all parts are included as per the manufacturer’s list.

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Preparing for Installation

Before starting the installation, gather the necessary tools and plan the setup:

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Physical Installation of Axis Camera

Follow these steps to mount your Axis camera:

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Network Configuration

Configuring the network settings is crucial for accessing and controlling your Axis camera:

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Accessing the Camera Interface

To access the Axis camera interface:

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Firmware Update

Keeping your camera’s firmware up to date ensures optimal performance and security:

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Basic Camera Settings

Adjust the fundamental settings to optimize camera performance:

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Advanced Camera Settings

Explore the advanced settings to enhance your surveillance capabilities:

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Setting Up Remote Access

Remote access allows you to monitor your camera from anywhere:

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Integration with Other Systems

Axis cameras can be integrated with various systems for enhanced functionality:

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User Management

Manage user access and permissions to ensure secure operation:

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Recording and Storage Options

Choose the best storage solution for your recordings:

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Monitoring and Playback

Efficiently monitor live feeds and playback recorded footage:

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Troubleshooting Common Issues

Address common problems to ensure continuous surveillance:

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Security Best Practices

Implement security measures to protect your camera system:

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Maintenance and Care

Regular maintenance ensures the longevity of your camera:

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Frequently Asked Questions

How do I reset my Axis camera to factory settings?

What is PoE and how does it work with Axis cameras?

Can I use third-party software with Axis cameras?

How do I access my Axis camera remotely?

What should I do if my camera’s image quality is poor?

Are Axis cameras suitable for outdoor use?

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Conclusion

Axis cameras provide robust and versatile surveillance solutions for various applications. By following this detailed setup and user guide, you can ensure seamless installation, optimal performance, and enhanced security for your premises. Remember to regularly update your camera’s firmware and follow best practices for maintenance and security to get the most out of your Axis camera system.

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The new WiseDetector allows you to train compatible AI cameras to recognize and detect specific objects per your specific needs.

The download includes any pre-requisite Microsoft software needed for Wisenet Device Manager (NET Framework 4.7.2, Microsoft Visual C++ 2010 Redistributable Package (x86)), usually already installed on modern PCs.

WiseDetector requires the following pre-requisites:

To learn more about upgrading device firmware, view this video.

Wisenet Device Manager – Forcing device manager to search a specific network connection

Wisenet Device Manager (version 2.1.x or higher) can be configured to search a specific network connection when running a network scan.

Your available networks are displayed in the lower-left-hand corner of the Wisenet Application Window (pictured below)

To Specify a network follow the below steps.

1. Highlight and right-click on the Preferred Network Connection to access the Enable Box. Left-click this box to select and enable the network where the scan will be performed

2. An asterisk will appear next to the network you have selected

3. Press the Search Button, which will provide search results only from that network

Submitting CGI Commands in Wisenet Device Manager

Summary:

Wisenet Device Manager has a built in tool called “CGI Sender”.  (Figure 1)  This tool can be used to send CGI commands to our cameras and is very useful in case a command needs to be sent to multiple cameras (or a batch of cameras) at the same time instead of going to each camera to adjust the individual setting.

Figure 1

Where can you obtain a list of CGI commands?

As a Hanwha Step Partner you can download the CGI manuals from the Step Partner Website.  If you do not have a login, you will need to enroll to become a member.

Step by Step Example:

The following steps will show you how to change the PTZ setting “Focus -> Lens Reset” from its default setting “1 day” to “Manual“.  This, in effect, will stop the PTZ camera from automatically resetting the focus daily.

By default, our PTZ Cameras have “Focus > Lens Reset” enabled to 1 day.

This is enabled by default to ensure that the camera focus is properly calibrated and does not deviate from its factory calibrated values.  To check the current setting, in the camera’s Web UI, navigate to

Settings -> Video and Audio -> Camera Setup -> Focus / Lens Reset  (Figure 2)

Figure 2

The CGI command to change the lens reset schedule was taken from the SUNAPI_image_2.6.3 document. (Figure 3)

Figure 3

To change the preset to manual we will use the base CGI command stw-cgi/image.cgi?msubmenu and we will add the lens reset schedule =focus&action=set&LensResetSchedule=Manual

The complete string should be like this:

stw-cgi/image.cgi?msubmenu=focus&action=set&LensResetSchedule=Manual

Open Wisenet Device Manager, highlight all the cameras that you need to send the CGI command to and select 

“CGI Sender“

Enter CGI command:

stw-cgi/image.cgi?msubmenu=focus&action=set&LensResetSchedule=Manual  Click apply. (Figure 4)

Figure 34

The CGI Sender should show “Success” if the CGI command was successfully sent to the cameras (Figure 5)

Figure 5

To verify that the setting in the cameras changed, follow these steps:

Login to the camera’s Web UI, check if the lens reset changed to “Manual“: (Figure 6)

Figure 6

NOTE: If you have access to other API’s, you can use those with CGI
Sender as well. This article is simply an example of what you can
accomplish with CGI Sender in Wisenet Device Manager.

How To Collect Camera Debug Logs via Wisenet Device Manager

Summary:

If you are experiencing issues with your cameras, it is helpful to supply logs to Tech Support for troubleshooting purposes.  This document explains how to gather camera debug and dying logs using Wisenet Device Manager.

Step By Step Guide:

Open Wisenet Device Manager.

Select the cameras you wish to collect logs from, they must have a status of Login OK (Figure 1) 

Figure 1

Once selected, go to the menu bar and select System/Trouble Shooting/Debug Log (Figure 2)

Figure 2

Another window will open with the selected cameras listed.  There is a File Download field where you will enter the path to where you want to save the logs by selecting the three dots on the side.  (Figure 3)

Figure 3

Next, choose start. (Figure 4)  Duplicate the issue the unit is having.

Figure 4

Once the issue has been duplicated and you want to retrieve the logs, select Stop.  (Figure 5)

Figure 5

This will save the logs in the location you chose in Figure 3.  You will see Complete under the Status column.  (Figure 6) Once the logs have been created, please supply them to Support via your open ticket.

Figure 6

How do I change or set the IP and password of multiple devices using Wisenet Device Manager?

Wisenet Device Manager Guide

Summary:

This article will walk you through assigning IPs and passwords to multiple devices at one time via Wisenet Device Manager.

NOTE: When two or more cameras, encoders, decoders, etc., are on the same IP address,
you will not be able to register them into an NVR; you also will not be able to
log in via a web browser.

Step By Step Guide:

1. Download Wisenet Device Manager and its manual from >Here<

2. Install Wisenet Device Manager

3. Make sure your PC’s network card has an IP address assigned to it

4. Click the Search button in the upper-left part of the screen (Figure 1)

NOTE: If search returns no results, try using the article >Here< to diagnose
the search issues

Figure 1

5. The devices found will appear in the device list (Figure 2)

6. Device statuses:

Figure 2

7. Click Ctrl+A to select all of the devices at once, they will become highlighted (Figure 3)

8. The Status column may say Need PW (Figure 3)

Figure 3

9. Click on Credential (Figure 4)

Figure 4

10. Enter your Password, and Confirm your Password (Figure 5)

11. Click Apply (Figure 5)

Figure 5

12. The Result column should say Success (Figure 6)

Figure 6

13. With the cameras selected, click IP Assign (Figure 7)

Figure 7

14. When there are multiple cameras selected, you put in the starting IP (Figure 8)

15. Click Simulate (Figure 9)

Figure 9

16. Click Apply (Figure 10)

17. The Result column should say Success (Figure 10)

Figure 10

How do I Configure DDNS for Wisenet Mobile?

Summary:

Below are the steps required to configure Wisenet Mobile-DDNS.  This assumes that the recorder is properly connected to the network and has the relevant ports forwarded in the router.

Note: For best cyber secrity, many Hanwha recorders support P2P, which is a secure method of access without the need for port forwarding.

Step By Step Guide:

1. On the DDNS ID field enter the Product ID or Host Name.

2. Enter the device credentials

3. Select the devices to be viewed or monitored.

Wisenet Device Manager – Password Policy Change October 2019

Why is Wisenet Device Manager unable to discover cameras?

Summary:

The Wisenet Device Manager is a program used to manage multiple IP network devices; it discovers any Hanwha cameras, encoders, decoders, intercoms, DVRs, or embedded NVRs on your network and easily allows you to modify their IP address. 

Explanation of Behavior:

Figure 1

Step By Step Guide:

1. Open the Wisenet Device Manager application

NOTE: You can download the latest version, and its manual >Here<

2. In the lower left-hand corner, you will see Network Status (Figure 1)

3. Right-click on the network you wish to search (Figure 1)

4. If there are multiple networks on your PC, right-click on the network you want to scan and left-click Enable (Figure 2)

Figure 2

5. Click  the  button

Wisenet Device Manager – Missing Device/Network Tree

The Wisenet Device Manager v2.00 interface has changed from the 1.xx version, and removes the tree on the left side.  This tree showed device selection/filter, bookmarks, and network card/IP address selection.

To regain this function for version 2.00, follow the instructions below.  You can also upgrade to version 2.01, as shown at the bottom and use the Advanced button.

Version 2.0.1 now has an advanced button, which toggles the tree, as shown below.  You can use the Online Updater to easily update to the latest version, or simply download the latest version from our website.

How to install and use Camera Live on a compatible Windows or Mac PC/laptop

Camera Live is a free program for you Windows PC or Mac that can be used to locate its local IP address and to view the camera’s live feed locally and remotely. 

First download the appropriate installation file from the links below and install the program.

For a Windows PC click here

For a Mac click here

Once you have installed the program, open it and click on Add Video. Then click on Discover to find the cameras UID, or enter it manually ensuring it is correct and all in uppercase. Enter the cameras password ensuring this is correct and in the correct case. Then give the camera a name e.g. garden, drive etc. and click on OK.

Once added wait for the camera to connect to the program. When it is connected you will see a green icon next to the UID, you can then view your camera’s live feed by clicking on the play icon. You will see the “No Video” message until you have viewed the live feed for the first time and the program can produce a thumbnail image from this.

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Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Having touble setting up your camera to record to SD card/NVR/NAS drive.

Are you looking to setup recording? If so please see the links below for full setup guides for each recording method. If you have already set it up but have encountered an issue it may be worthwile running through the setup once more, to check for any errors or mistakes.

SD card recording

UCAM NVR recording

NAS Drive recording

If you are still seeing an error or it is not working as expected please take a look at the common issues and their solutions in the list below.

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SD card not supported or faulty.

Motion detection page not configured correctly

NAS details not entered accurately.

NVR IP address may have changed.

Incorrect Task Management setup

How can I transfer video clips from an SD card in the camera to my computer?

If you are looking to transfer recordings from an SD card installed in the camera to you computer over WiFi this is limited to one file at a time for practical reasons:

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1) If your SD card had, for example, 128GB of clips it would not only be very cumbersome to transfer that quantity to your computer over your local WiFi but potentially slow down your local network too. As SD cards have very limited file speeds transferring this magnitude of data may also take a very long time to offload.

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2) It is also impractical or unwise to transfer en masse as it would also cause a slow down of the camera’s capabilities for the time while the transfer is progressing, and your camera could miss key motion events from being recorded.

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Solutions? There are a number of options available to you:

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– You can browse the recordings stored on your camera directly from a web browser and check which recordings are important to keep. You can play back the clips in your browser without needing to download to your computer first. Click here for a guide on how to do this.

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– You can set the sd card to auto overwrite so that it automatically deletes the oldest recordings when the card is full, so you don’t have manually delete.

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– You can use a number of tasks in the camera to automatically offload clips from the sd card (before they get overwritten) to Dropbox, your own FTP server, etc.

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– If you really must download everything off the SD card the easiest and quickest way is to take the sd card out and insert directly into your computer (if it supports SD media) and then simply drag and drop the files off the card to your computer.

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These are but a few suggestions. If you need further advice on the full range of recording and playback options do get in touch with our Support Team and they will be delighted to help.

Cannot connect to the camera remotely using the app.

Are you having trouble connecting to the camera using the app on your phone? This may be a p2p error. The camera and app use p2p to connect, if the camera is unable to connect to the p2p server then it will not be viewable via the app. Click here to check and resolve this.

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Has the camera been set to a static IP? We do not recommend setting the camera to a static IP as this is not usually required and can render the camera inaccessible if setup incorrectly. Click here to check this has been setup correctly. 

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Is the UID correct and all in uppercase? If any character in the cameras UID is not in uppercase it will not be able to connect to the app remotely. If this is the case, delete the camera from the app and add it again. For help with this click here for an Android device and click here for an iOS device.

Changed WiFi router or given a new router by your ISP?

If for some reason you have changed/updated your WiFi router your camera(s) will need to be reset to factory defaults and setup again, since the WiFi details and ip addressing on your camera(s) will still be that of your old router.

To reset your camera(s) and start afresh please click here.

NB: Be sure to read and follow the reset instructions carefully to avoid any problems or delay in setup.

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Once reset you will need to setup the WiFi connection again. Please follow one of the guides below to complete this.

PC Method

App Method

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WPS Method, for WPS enabled routers.

Power LED flashing rapidly and camera offline?

A rapidly flashing green power LED usually indicates that the camera’s firmware has encountered an error. This is rare but can occasionally happen after an unexpected power cut (if the camera is in the middle of performing a task), due to incorrect settings in the camera (too many enabled tasks, conflicting settings etc.), or due to a faulty SD card. 

This can usually be resolved with a reset of the camera. To do this first power down the camera and leave it for at least 10-15 minutes, then follow the steps on the page linked below to reset the camera. Note: a reset will clear all changed settings in the camera and revert it back to the defaults.

How to reset the camera

If the reset does not clear the error then you should get in touch with our support team using the “contact us” form as they will be able to advise on the next steps to resolve the issue.

How to install and use Camera Live V1

How to reset a camera.

If you think you need to reset your camera we recommend you first get in touch with us using the “Contact us” form as a reset may not solve your issue and will wipe the camera of any user data, meaning you will need to set the camera up again.

But should you want to reset your camera anyway please use either of the guides below.

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

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There are two ways to reset the camera: physically by pressing the hardware reset button or digitally via the camera’s web interface….

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Physical reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.

5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.
For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paper-clip or similar.
9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

Digital reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.

8) log in to the camera interface on a PC, see the guide here on how to do this.

9) Go to Setting, Tools, Backup or Reset.
10) Click on Reset, then when it appears click on Reboot.
10) Wait 5 mins for the camera to power up fully, ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is admin (in lower case) for both.

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new. You’ll find the details here: http://ucam247.helpsite.io/categories/3646-camera-setup

Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Camera is rebooting often

Do you find the camera does not remain online for any length of time? If so this is usually a setup or a hardware error, typically with the SD card or the recording setup. Please take a look at the troubleshooting guides below to help resolve your issues.

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SD card not working.

Too many tasks enabled.

Issues with power supply, outdoor cameras.

Cannot view the video from the app.

If you are having trouble viewing video in the app it is likely due to one of the issues listed below. 

Poor Wifi connectivity

p2p disabled

Privacy mode enabled blocking access to the live feed.

Live feed or playback is jerky and not smooth

The first thing to check will be that the camera has a strong WiFi connection. This can be checked in the app by going to Edit Camera, Advanced Setting, WiFi Setting and should be at least 50-60%. A poor WiFi signal can cause the playback of the live feed to be poor. Click here for advice if the WiFi signal strength is poor.

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If the WiFi connection is strong, the next thing to check will be that the stream setup is set appropriately for your network. The defaults for this are below and can be found by logging in to the camera’s web interface and going to Setting, Camera, Stream Setup.

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The H.264 bitrate should be left at the default of 1536, raising this can cause the camera to send more data than your router can cope with causing a jerky live stream.

The MJPEG stream should not be set higher than the default of 50. This is an uncompressed stream that is used for the cameras motion detection, not for recording or streaming, raising this can cause issues with the streaming as it puts a high load on the camera.

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You should also check that you do not have too many tasks enabled, conflicting tasks can cause issues with the camera’s ability to stream well. You should only have one of task 7, 8, 9 or 10 enabled at any one time. For more information on setting up the task management page click here.

NVR IP address keeps changing.

You have setup and NVR with a camera successfully however it stops recording after a short time.

This may be due to your router assigning the NVR a new IP address very often. In this case the best way to prevent this from changing and your details in the Storage Setup page becoming incorrect is by setting the NVR to a static IP address.

To do this please take a look at our setup guide for Setting the NVR to a Static IP address.

Having Trouble With WiFi setup?

Does your WiFi use older WEP Encryption? If so click here

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Not getting a wireless connection where you have placed your camera? Click Here for more information.

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Why add cameras to an NVR?​

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Before you start…​

Before anything, to be able to add your IP cameras, you need to make sure that:
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How to connect an IP camera to a Hikvision NVR 5

How to add your cameras using the V5 GUI…​

Step 1:​

Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.​

Step 2:​

Log in to the NVR using the “admin” username and password you have set on it.​

Step 3:​

Go to: Device Access > Device Configuration > PoE Settings​

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If you are connecting your camera via the Plug-and-Play method, then make sure that Network Camera Plug-and-Play is enabled on the POE port you will be connecting the camera to on this page.​

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For any camera with a cable run under 100m, leave the Network Cable Distance as Short Distance.​

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If you are connecting your camera manually by IP address, disable the Network Camera Plug-and-Play option for the channel that you plan to add the camera to.​

Step 4:​

Go to: Device Access > Device > Video Device​

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For any Plug-and-Play camera, just make sure that it is in its inactive default state and then connect it to the port you reserved in step 3. After 20 seconds or so, the camera Status should turn to Connecting and then Online (you may need to click on Refresh to see this).​

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For Manually added cameras, if you can see the camera in the List of Online Devices section, then just tick the box for the camera and then click + Add to Device List, which will then automatically add it to one of the channels you disabled Plug-and-Play on in the last step.​

Alternatively…​

Click on +Add at the top of the page and fill out the fields as follows:​

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IP Address: Enter the IP address of your camera, using the ‘Test’ button to verify there is a camera at that address. ​

Device Name: This can be anything you like, as it is the name the camera will show with on your NVR. ​

Protocol: Select the camera’s manufacturer from this list, or failing that, use the ONVIF protocol (your camera will need to have ONVIF enabled for this to work). ​

Management Port: Enter the Server port set on the camera, which you can find in the SADP tool or in Network>Basic Settings>Port in the camera’s web browser interface. If you haven’t changed this, it is usually 8000 by default. ​

User Name: “admin” or the username of any other users set up on that camera. ​

Password: The password set with that user on the camera – if this is the same as the ‘Default Activation Password‘ you have set on the NVR, then you can tick this box instead. ​

Transfer Protocol: ‘Auto’ is normally best. ​

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When these are completed, click OK.​

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Your camera should then appear in the list of devices with an assigned channel, and an Online status, meaning it has been successfully added.​

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Extra tips…​

How do I reset my Hikvision device to factory settings?

In some cases, you’ll need to reset your Hikvision device to its inactive factory state. This could be if you’re passing the system on to somebody else; if you’ve forgotten your password; or simply if something has gone wrong during the configuration, meaning you need to start afresh.

There are a couple of ways of doing this, the method you’ll use depends on whether you have a password to log into the device.

Please see the simple steps for doing each below:

Via the device’s backend in a web browser or iVMS-4200:

If you are able to log into your device’s configuration menu in iVMS-4200 or the web browser interface, then the easiest way to reset it is on the Upgrade & Maintenance page here. The steps below show you how to find this page in both interfaces.

Step 1:

iVMS-4200:

In a web browser:

Step 2:

In both iVMS-4200 and a web browser:

Factory reset by using the device’s pushbutton:

On the majority of Hikvision’s newer camera models, there will be a pushbutton on the camera which will allow to carry out a hard reset without needing to log into it. This is most useful when you have forgotten your password, as it allows you to set a new password on the camera while avoiding much of the faff involved in doing this through the SADP tool.

Step 1:

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Step 2:

1. Disconnect the camera’s power supply.
2. Press the reset button and keep it held down.
3. Restore the power supply while continuing to hold down the button.
4. Keep the button pressed for a further 10 seconds.
5. Release the button and wait for the camera to reboot.

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The Optiview VMS supports IP/Megapixel cameras, Analog, HD-over-Coax and IP/Network recorders. Another aspect of this powerful system is the fact that the 64-channel preview screens can be opened in up to 4 windows for live viewing up to 256 channels at the same time.

While all cameras will record on their local recorders, the VMS allows for up to 16 channels to record locally on the home or work PC. 36 channels can be chosen for playback in increments of 24 hour periods.

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SOFTWARE DOWNLOADS

Right-click and select “Save Link As”

OTHER DOWNLOADS

VMX SERIES SUPPORT

Downloads / Files / Support

Welcome to the comprehensive support page for the Optiview VMX video monitoring platform. This platform, offering both VMX and VMX+ versions, is a potent, integrated solution for single and multi-site surveillance and access control systems. Whether you’re a first-time user or seasoned expert, we’re committed to ensuring that your experience with the Optiview VMX platform is seamless. This page is your hub for downloading all the necessary software and related materials for the Optiview VMX system. As always, if you need more in depth support, call our US based text support line at 904.855.1121.

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OPTIVIEW VMX

INTEGRATED MULTI-SITE MANAGEMENT SYSTEM

for Single and Multi-Site Surveillance and Access Control Systems

OVERVIEW

The Optiview VMX and VMX+ remote viewing platforms are both powerful, all-in-one professional, project level video surveillance management software. The Optiview VMX Client can be downloaded for free, and will support up to 64 network cameras and intercoms, and supports 1 user account. View up to 512 cameras and 256 Video Intercom devices, integrate multiple access control units, and access advanced analytics by upgrading to the Optiview VMX+.

The Optiview VMX/+ provides user rights management, device management, alarm management, video wall output, and two-way audio. In addition to these VMS features, Optiview VMX/+ offers advanced features, including support for real-time face recognition and robust event management controls.

FEATURES

SOFTWARE DOWNLOADS

OTHER DOWNLOADS

To view the product pages for Optiview VMX Free and VMX Plus click the link below:

Optiview VMX Free

Optiview VMX+

COMPATIBILITY

Optiview VMX is compatible with all Optiview IP-enabled devices: network cameras, NVRs, DVRs, video intercom devices, and access control devices. The server is also compatible with the ONVIF protocol, so it can connect to ONVIF-enabled third-party devices, such as some of Optiview’s third party manufacturers. Call your account managers to talk about our compatability matching.

PLAYBACK

The Optiview VMX platform allows for quick and easy playback of surveillance footage from both the Live footage interface, and the Playback interface. Users can search by time, date, or event type. Users can also zoom in on the timeline, and drag through the timeline with video scrubbing. Download multiple video files at a time, take single frame snapshots, or a ‘burst’ of snapshots.

SMART SEARCH

Search through your surveillance footage quickly and efficiently by using Smart Search, and targeting the area of the screen where motion would have occurred.

INSTANT PLAYBACK

Thought you saw something? Click “Instant Playback” for an immediate jump back in time to 30 seconds in the past to re-review your surveillance footage.

MULTI-MONITOR SUPPORT

Take advantage of complete multi-monitors support.

ADVANCED REPORTING

The Optiview VMX supports heat map, people counting, ANPR license plate capture, attendance and access control reporting.

FLEXIBLE & SCALABLE

Optiview VMX+ supports up to 512 video channels, which includes up to thirty two (32) face recognition cameras. Easily add multiple recorders, cameras, and access control devices from a single-site or from multiple locations around the world.

FISHEYE CAMERA SUPPORT

The software features full support for Optiview Fisheye cameras. The software supports options for the Fisheye camera installation and supports dewarping Optiview’s 360° panoramic fisheye cameras in both live view, and in playback. Because dewarp happens at the software level, the video is always recorded in full fisheye, even if the live view is being dewarped. This allows viewers to see the entire video, and dewarp sections of the video at any given time.

Fisheye

Fisheye Dewarp X4

Fisheye Dewarp X8

REAL-TIME FACE RECOGNITION

The Optiview VMX/+ performs real-time facial recognition on up to two (2) / thirty two (32) channels simultaneously. The software captures and analyzes facial features to determine gender, age, expression, glasses, mustache, and mask, and then can record the faces and store the associated structured data. The server also filters incoming video to display faces that match target features. Facial recognition requires a camera that supports this feature.

ACCESS CONTROL & VIDEO INTERCOM

Optiview VMX offers full support and integration for access control and video intercom products to support a complete security and surveillance system. The server monitors door status and events, manages access rights, and support advanced rules management. In addition to access controls, the server supports two-way communication between intercom and control center.

MANAGEMENT OPERATIONS

The software manages the devices and the user accounts for an entire organization. Operators can assign different camera ranges, active use periods, and business roles for each user. The server also supports different schemes for various events, including IVS, to record and view all event history information.

VISITORS

Quickly register and customize access for visitors.

LPR

Capture license plates in a searchable database.

EMAP

Easily select cameras to view on map.

USERS

Create up to 100 Users per VMX Server.

EVENTS

Track entrance / exit, alarms, access, and more.

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FREQUENTLY ASKED QUESTIONS

WHAT ARE THE MAJOR DIFFERENCES BETWEEN THE VMS AND THE VMX?

The Optiview VMS and the Optiview VMX are both multi-site remote monitoring software that can be used to view cameras and devices from a centralized location. The VMS is ideal for residential and commercial use, where basic camera surveillance is the primary need. The VMX, however, has an advanced access control module, and can support advanced surveillance such as facial recognition, traffic density, ANPR license plate database capture, and more. See which software is right for you here!

WHY DO I HAVE TO START USING THE VMX?

The free Optiview Video Management Software (VMS) is our legacy remote viewing software, and will no longer be supported going forward. Instead, download our all new Optiview VMX, our powerful new remote viewing software; The user is able to choose between a free VMX, and a more advanced VMX+ with additional features. The new VMX and VMX+ provide a more stable management and viewing platform for CCTV and Access Control, as well as providing many new features. Not sure which solution is right for you? Contact an Optiview Account Manager or compare the Optiview VMX and VMX+ here.

Features Gained:

Optiview’s VMX will support Optiview legacy equipment as well as the latest in megapixel, analytic, and edge recording technology.

WHAT IS THE DIFFERENCE BETWEEN THE FREE VMX AND PAID VMX+ VERSION?

The free version of the Optiview VMX supports 64 video channels, 2 ANPR channels, 2 facial recognition channels, 64 access control channels, 2 POS channels, 4 attendance devices, 2 alarms, and supports only 1 online user at a time.

The paid version allows the user up to a maximum of 512 video channels, 200 access control devices, 1024 doors, 32 video intercom devices, 32 facial recognition cameras, 100 alarms, 32 license plate capture cameras, and supports up to 100 online users.

See which software is right for you here!

WHEN WILL THE VMS STOP BEING SUPPORTED AND AVAILABLE?

The Optiview VMS 2018 will continue to be available to download for a limited amount of time, but will no longer be supported going forward.

WHAT IS THE MAXIMUM NUMBER OF DEVICES THAT CAN BE PUT ON THE FREE VMX OR THE PAID VMX+?

The free version of the Optiview VMX will suport up to 64 cameras. If the user wants to view more than 64 cameras, they will have to purchase the Base License, and then an additional license for each channel, up to 512. See which software is right for you here!

HOW DO I UPGRADE FROM THE VMS TO THE VMX?

The VMX software is completely different from the Optiview VMS and a user can use both. The VMX Server and Client software can be downloaded here.

WHAT IS THE DIFFERENCE BETWEEN THE VMX SERVER AND THE VMX CLIENT?

The server runs all the services and acts as a connection point for several clients that will handle the management of configurations, devices and integrations of one or more IP devices supported by the Optiview VMX software.

IF I HAVE THE SERVER DOWNLOADED, HOW DO I DOWNLOAD THE CLIENT?

The client can be downloaded using the link from the server user interface labeled as “Download Client”. I also made a link for the Client software within our technical support page which Georgia can use, to make a download link within the product resource page.

CAN I DESIGNATE THE NUMBER OF CAMERA CHANNELS BEING SEEN BY THE VMX PER DVR OR NVR?

Yes. The number of cameras “actually” in use by a device (for example a 32-ch NVR) can be designated within the VMX so that it can only sees the actual number of channels. For example, If a user is using multiple 32 channel recorders but not all channels, the VMX can be set to not count every single channel and maximize the usage.

CAN I DESIGNATE THE NUMBER OF ACCESS CONTROL DOORS BEING SEEN BY THE VMX?

No. Whatever the maximum number of doors that an access control panel can handle is, that is what the VMX will see. For example, a CAS-4MC (4 door master control panel) is expandable up to 64 doors, so this will max out the VMX. No additional master control panels can be added unless the user upgrades to the paid version of the Optiview VMX.

CAN I SEE THE HUMAN TEMPERATURE DETECTION & NOTIFICATION SOLUTION ON THE VMX?

The human temperature text overlay can be seen at LIVE mode and Playback mode at the VMX.

HOW MANY USERS CAN ACCESS THE VMX AT ONE TIME?

For the FREE version, only 1 user can access the VMX at any given time, regardless of how many clients are downloaded. With the paid version, up to 100 active users are able to access the VMX Server at any given time via multiple clients. See which software is right for you here!

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What is DMSS APP?

DMSS is a mobile surveillance app with functions like video playback, remote monitoring, device initialization, push notifications, and remote configuration. Devices like IPC, NVR, XVR, VTO, doorbells, alarms and access controllers can be added. After logging into the account, you can use cloud services like cloud upgrade and so on. The app supports iOS 9.0 and Android 5.0 or later systems and can be used with 3G/4G/Wi-Fi.

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What are the benefits of DMSS Camera App?

Remote operations

Before talking about DMSS Camera application on Alexa, let’s see what is DMSS? DMSS app can work in an environment with various internet connections. It connects Dahua CCTV products through both Internet and Ethernet. P2P-enabled internet connection shows great simplicity, while IP or domain name-enabled Ethernet connection guarantees strong stability.

DMSS can be operated remotely to immediately and stably control specific devices all around the world through its global network coverage. many functions including PTZ controlling, video preview and playback, video image adjustment (such as White Balance, focus, etc.), alarm subscription, voice intercom and etc. can be done remotely.

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increased data security

DMSS adopts multiple layers of data encryption protection to supply better data security to users.

From a product to the platform and then to the mobile client, DMSS uses multiple layers of data encryption protection to provide better data security to users. DMSS camera has also been certified by TÜV Rheinland, meaning the product complies with the GDPR and meets the TÜV Rheinland 2PfG 2624/06.17 standards, offering state-of-the-art information security and privacy protection.

Featuring a more detailed interaction design, DMSS provides a smoother user experience.

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Supports thermal products

To prepare the best support for the global efforts in pandemic prevention and control, DMSS CCTV also supports thermal products (supported by CCTV Suppliers), including access control, thermal cameras, and temperature monitoring terminals. It lets the operators control thermal products remotely and perform their duty in a safer manner.

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Setup DMSS App on Alexa amazon

Amazon Alexa is a virtual assistant AI technology developed by Amazon. It is able to voice interaction, music playback, make to-do lists, stream podcasts, set alarms, play audiobooks, and provide weather, traffic, sports, and other real-time information, such as news. Using itself as a home automation system, Alexa can also control your home security camera and even we can set up DMSS application on Alexa. Users are able to increase the Alexa capabilities by installing “skills” (additional functionality developed by third-party vendors, in other settings more commonly called apps) like weather programs and audio features.

Most devices with Alexa let users activate the device using a wake-word (like Alexa or Amazon); other devices (like the Amazon mobile app on iOS or Android and Amazon Dash Wand) require the user to click a button to activate Alexa’s listening mode, although, some phones also let a user say a command, such as “Alexa” or “Alexa wake”.

In September 2019, Amazon launched many new devices achieving many records while competing with the world’s smart home industry. The new Echo Studio became the first smart speaker with 360 sound and Dolby sound. Other new devices included an Echo dot with a clock behind the fabric, a new third-generation Amazon Echo, Echo Show 8, a plug-in Echo device, Echo Flex, Alexa built-in wireless earphones, Echo buds, Alexa built-in spectacles, Echo frames, and Alexa built-in Ring, and Echo Loop.

How to use Alexa for your home security camera?

Using Alexa with a home security camera adds comfort. You can use a smart display screen in your house to immediately and easily review past footage and see who’s at the door right now. Just make sure you have compatible devices and you’ll be using Alexa to check in on your camera (or cameras) in no time. One of the utilities of Alexa is setting up the DMSS application on Alexa. Let’s we how we can do it.

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DMSS application on Alexa: How does Alexa work with DMSS?

To add your Dahua device using the Amazon Alexa app:

Let’s assume that you’ve installed and configured your Alexa-compatible home security camera already and you have an Alexa-enabled smart speaker.

Now you need to log in to your Alexa app or make an account if you don’t already have one. Simply download the Alexa app and follow the prompts to sign in/register a new account.

Open the Alexa app and choose “Skills & Games” in the menu. Type “Ring” in the search box, open the skill, and choose “Enable.”

You’ll be asked to enter your Ring account credentials to pair your Ring account to the Alexa app.

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How to Download the DMSS Application?

The prefix “g” or “i” differentiate the applications intended for Android and iPhone/iPad and thus we will find them in the official Google Play and App Store:

Before, DMSS Plus was paid while you could get the Lite version for free. There are some differences between DMSS Lite and Plus such as E-Map (visual and functional installation plans), alarm management, and push notifications. Currently, there is no need to choose since Dahua has released the Plus version for free. In addition, this publication is already adapted to the new GDPR (General Data Protection Regulation).

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Download Dahua DMSS software

View DMSS APP User Manual

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What Functions Do These Apps Offer?

The aforementioned applications have undergone several updates that improve their operation and increase their capabilities so sometimes it is difficult to follow all the news. Therefore, let’s see a summary of what they offer us for the management of our video surveillance devices:

Integration of Other Security Devices

The main novelty is managing DMSS CCTV devices, access control devices, and alarm systems from the manufacturer Dahua in a single app.

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Device Management

Among other options, they can be located within a local network (WiFi or LAN), and add devices via IP/Domain, DDNS, and P2P (Easy4IP and Lechange). This last option allows you to add devices by scanning the QR code and even a complete list of devices, very useful for migrating from the Lite app to the Plus version in a single operation.

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Live View and Playback of Recordings and Stored Clips

Live, to access and capture live video from added devices, combining channels and cameras. Playback, to consult, capture, cut, and extract the recorded videos. In addition to that, clips and captures can be viewed from the smartphone’s memory.

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Channel Configuration

It allows you to modify the coding (image resolution and ratio), image adjustments, PTZ or motorized zoom camera movement control, two-way audio communication with the device, and quadrant display, as more interesting functions.

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Notifications and Events

Detection events generated by devices are listed and notified in the app through push notifications. These consist of instant and free alerts supported by the devices and to which we can easily subscribe, depending on the type of detection selected.

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Cloud Recording, Cloud Storage Services

Upcoming updates will enable cloud video recording under a subscription service, with per-channel rates for 3, 7, or 30-day recording, and only for cameras that support such functionality.

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You can also check:

Best CCTV Brands in the UK

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How to See Your Dahua DMSS Security Cameras from the Cell Phone

DMSS is Dahua ‘s free software to connect to your equipment from smartphones. It is used to connect to all current Dahua manufacturer equipment: DVR recorders, HDCVI, NVRs, IP cameras, etc.

This App can be downloaded for free in both the Play Store and the App Store. The Android version is called gDMSS and the iPhone iOS version is called iDMSS.

To connect your Dahua device via P2P on your cell phone, you are going to need:

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How to Configure Your Dahua Security Cameras in DMSS

Enter the SN of the device and touch the “Next” button.

Once all the boxes are completed, tap the “Save” button that is located at the top right.

If you followed the steps correctly, it should start viewing your security cameras live. By tapping the back button at the top left, you can return to Start.

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How to View Your Dahua Cameras in DMSS

If you followed the steps correctly, you should start viewing your security cameras live.

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The red numbered buttons:

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The Yellow numbered buttons:

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Conclusion

As we saw, you know about DMSS App & can set up Alexa on your camera easily, just you need to go to the menu and tap Skills. Find the relevant skill (some cameras have specific apps for the cameras, outside of their main smart home apps). Enable the skill and link the account with Alexa. It’s a simple thing to set up and it means that you can create a security monitor without ever firing up your smartphone or tablet. All you need is one of the three Amazon devices noted in the intro and a compatible DMSS camera.

I’ve wanted to make this list for a while, and hopefully it will help answer some simple questions or guide newcomers on their IP video quest. Feel free to add, change, or refine this!

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Most Popular Camera Manufactures (on this forum):

ACTi (http://www.acti.com) – Midrange camera – good price – free software.

Avtech (http://www.avtech.com.tw) – Has good ‘push’ support for events to mobile devices.

Avigilon (http://www.avigilon.com) – Similar to Axis cost – must buy through dealer – good software/support.

Axis (http://www.axis.com) – Popular choice – higher end cameras get expensive – easy to find online for sale – free + paid software options.

Dahua (http://www.dahuasecurity.com‎) – Re-branded as Q-See – low price – difficult to find updates/support.

Geovision (http://www.geovision.com.tw‎) – Midrange – have some LPR cameras.

Grandstream (http://www.grandstream.com) – Low cost – have some unique features.

Hikvision (http://www.hikvision.com‎) – Becoming more popular – re-branded as Lorex/Swann systems from Costco.

IQinVision (http://www.iqeye.com) Midrange pricing.

Mobotix (http://www.mobotix.com) – Cameras made in Germany – reliable but expensive – no moving parts to fail in their cameras.

Vivotek (http://www.vivotek.com) – Midrange pricing.

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Other Camera Manufactures:

Arecont (http://www.arecontvision.com/‎)

Brickcom (http://www.brickcom.com/)

Bosch (http://www.boschsecurity.us/en-us/ProductInformation/Cameras/NetworkCameras/)

Canon (http://www.usa.canon.com/cusa/professional/products/security_video_solutions/network_cameras)

GE (Unknown Website Address)

Honeywell (http://www.honeywellvideo.com/products/cameras/ip/index.html)

JVC (http://pro.jvc.com/prof/attributes/category.jsp?productId=PRO5.2)

Panasonic (http://www.panasonic.com/business/psna/products-surveillance-monitoring/index.aspx)

Pelco (http://www.pelco.com/sites/global/en/home.page)

Samsung (https://www.samsung-security.com/)

Sony (http://pro.sony.com/bbsc/ssr/mkt-security/)

Toshiba (http://www.toshibasecurity.com/)

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IR Illuminators:

Raytec (http://www.rayteccctv.com/)

Axton (http://www.axtontech.com/)

Iluminar (http://www.iluminarinc.com/)

+Other Generic Brands

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Accessories:

PoE Switch (Unmanaged, or Managed which allows remote powering on/off of specific ports) (TRENDnet, Netgear, D-Link, Cisco, Axis, etc.)

Ethernet Cable (Regular/Burial Grade)

Lenses (C/CS/S/D Mounts)

IR Illuminators (Discussed Above)

Enclosures (Pelco, Videolarm, Axis, Generic Brand, etc.)

PIR Sensor (Optex, Bosch, etc)

UPS Battery Backup System

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Popular Places To Buy:

[Redacted – do a search on the forum for general ideas ]

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Video Recording Software:

ACTi VMS (Free) – Only supports ACTi Cameras.

Avigilon (Per channel: Core ~$100, Standard ~$200, Enterprise ~$350) – Purchase through authorized dealers.

Axis Camera Companion (Free) – Only supports certain (newer) Axis Cameras. 16 cameras max.

Axis Camera Station (~$90/license)

Axxon Next (Free for 16 channels) (http://www.axxonsoft.com/products/axxon_next/)

BlueIris ($29.95 – $49.95) (http://blueirissoftware.com/) – Supports a large variety of network cameras.

exacqVision ($50 – $150/license + $25 yearly for optional updates)

Genetec (Expensive)

Geovision (Free)

Luxriot ($99 – $1000+)

Milestone XProtect (Free – $1000+)

Mobotix Control Center (Free) – Supports other cameras for viewing. May be able to record with MXServer.

OnSSI (Unknown)

Vitamin D (Free/$49/$199) (http://www.vitamindinc.com/index.php) – PC + Mac Compatible

Zoneminder (Free) – Open source Linux software.

…Etc, Most Manufactures Provide Their Own Software.

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Network Video Recorders (NVR’s)/NAS Stations:

Synology (1 License Included – ~$50 /per additional license)

Dahua

QNAP

Luxriot

NUUO

Hikvision

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iPhone Viewing Apps:

Netcam Viewer (Free/$5.99) (http://bit.ly/18UfXMs)

Live Cams Pro ($1.99) (http://bit.ly/19RAleQ)

QCamPro ($7.99) (http://bit.ly/14iCWxR)

Official Mobotix (Free) (http://bit.ly/15XNtmo)

IP Cam Viewer Pro ($3.99) (http://bit.ly/10QAwYn)

Dahua iDMSS Lite (Free) (http://bit.ly/110ZjmV)

Dahua iDMSS Plus ($4.99) (http://bit.ly/12FyWpw)

+Specific Manufacturer’s Apps (Q-See, Hikvision, etc) (Search Manually) – Typically better integrated then 3rd party apps.

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Android Viewing Apps:

IP Cam Viewer Pro ($3.99) (http://bit.ly/TG6OyB)

Dahua gDMSS Lite (Free) (http://bit.ly/12zjvAs)

Dahua gDMSS Plus ($5.00) (http://bit.ly/12FzfAA)

+Specific Manufacturer’s Apps (Q-See, Hikvision, etc) (Search Manually) – Typically better integrated then 3rd party apps.

The Ultimate IP Camera Guide v3.

Review Sites/Sample Videos:

Network Camera Critic (http://www.networkcameracritic.com/)

Mateusz CCTVnerd (http://www.youtube.com/user/mateuszfen)

Megapixel Cameras – Images and Demos (viewtopic.php?f=19&t=11322)

Plazor (http://www.plazor.com)

Axis YouTube Channel (http://www.youtube.com/user/AxisCommunications)

Avigilon YouTube Channel (http://www.youtube.com/user/Avigilon)

MXInstaller (http://www.mxinstaller.com/)

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Companies That Rebrand/Resell:

Swann (Rebrands Hikvision Equipment)

Lorex (Rebrands Hikvision Equipment)

Q-See (Rebrands Dahua Equipment)

Toshiba (Appears To Rebrand Vivotek)

Cisco (Sometimes Rebrands Pelco)

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Other Helpful Links:

CCTV Lens Calculator (http://www.jvsg.com/online/#)

Identification And Recognition Guide (http://www.axis.com/academy/identification/index.htm) – Make sure you have the correct resolution for your application.

Security Today – IP Cameras (http://security-today.com/directory/list/ip-video.aspx)

CCTV Frame Rates Comparison (

) – Recordings don’t necessarily have to be 30fps for desired results.

IP Video 101 Training (http://ipvm.com/report/ip_video_training_course_101)

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Live Demo Cameras:

Mobotix Cameras (http://www.mobotix.ro/live-ro-p-3.html) or (http://comsurv.com/live-video-cameras/)

Axis Cameras (http://www.axis.com/camerademo/) or (http://ipcameralive.com/)

Mixture (http://camelive.info)

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Terminology:

CBR: “Constant bit rate [encoding] means that the rate at which a codec’s output data should be consumed is constant.” (i.e. the amount of data flowing from camera to user/nvr is always constant – even during movement or lack thereof. [See also VBR])

DSD: (http://www.dsdcctv.com/)

DVR: “a consumer electronics device or application software that records video in a digital format to a disk drive, USB flash drive, SD memory card or other local or networked mass storage device.”

Edge Recording: “The concept of taking audio/video from a camera, and storing it at the edge of the Ethernet network instead of transporting it across the network to a centralized recording facility such as a Network Video Recorder.” (Most cameras have this ability now.)

IR/IR Illuminator: LED’s (often a separate device) which provide illumination for cameras in near to total darkness. The light produced cannot be seen by the human eye. The camera must be sensitive to IR for this to be useful (some cameras have ‘fixed’ IR cut filters). ‘White light’ illuminators are also available. These produce light visible to the human eye and to a camera with or without an IR cut filter.

LPR/ANPR/AVI/CPR/LAPI: “A mass surveillance method that uses optical character recognition on images to read vehicle registration plates.”

NAS: Basically a box filled with hard drives for storage of data. Some cameras have the ability to record directly to these networked boxes without the need for an always on or dedicated computer.

NVR: “A software program that records video in a digital format to a disk drive, USB flash drive, SD memory card or other mass storage device.”

ONVIF: “Open Network Video Interface Forum (ONVIF) is a global and open industry forum with the goal to facilitate the development and use of a global open standard for the interface of physical IP-based security products.”

PIR: Passive Infrared “is an electronic sensor that measures infrared (IR) light radiating from objects in its field of view. They are most often used in PIR-based motion detectors.”

PoE: “A system to safely pass electrical power, along with data, on Ethernet cabling.”

UPS: “uninterruptible power supply…is an electrical apparatus that provides emergency power to a load when the input power source, typically mains power, fails.”

VBR: “Variable bit rate files vary the amount of output data per time segment.” (i.e. Less data during still scenes, more data during high movement periods.)

WDR: “‘Wide dynamic range’ describes an attribute of an imaging system which can capture greater scene details from shadows to highlights than normal.”

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Commonly Asked Questions:

Q: “Which brand or manufacturer should I buy?”

A: Each brand has its strengths and weakness, whether it be price, size, low light capabilities, resolution, frame rate, support, software, compatibility, etc. There really isn’t one magical brand or camera. Each security scenario is different and requires a unique solution.

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Q: “Where can I buy an IP HD PTZ Outdoor Camera for $200?”

A: Probably not going to happen. PTZ cameras are expensive because of all the motors, belts, gears, and such. Perhaps instead consider using several fixed multi-megapixel HD cameras instead for coverage.

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Q: “How do I embed/add video from a camera to a website?”

A: See: http://www.networkcameracritic.com/?p=1290 or http://bit.ly/10rC8WV

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Q: “How do I view my cameras on my TV/Monitor?

A: Consider using an Android powered HDMI dongle. These mini computers are powerful and compact enough to be attached to a TV or monitor for camera viewing using an Android app. Also see: http://www.networkcameracritic.com/?p=1049

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Q: “Should I buy a Foscam?”

A: These cameras are not typically discussed here because of their poor reliability and feature set. They are often cloned and copied making firmware updates and support hard to come by. So in short, probably not. However if you are just starting with IP cameras, many members have since upgraded from these over time to bigger and better.

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Q: “How do I view my camera(s) from the internet?”

A: You need to setup your router for port forwarding. Here are several guides to assist you. See: http://www.networkcameracritic.com/?p=124 or http://bit.ly/184DTvf

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Q: “What shutter speed should I use during low light/night?”

A: “Typically 1/30 of a second is as low as you would want to have it set. Any longer and moving objects will be blurry making the footage less then useful.

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Q: “Should I use a wireless camera for my application?”

A: Wifi signals, especially at long distances, can drop or become unreliable. They also become targets of hacking “resulting in free access to your personal cameras (EXTREMLY DANGEROUS) or blocked cameras, ones that will not record anything.” It is best to use a hardwired connection via cable for installations. PoE installation can supply signal and power over one cable for easy installation. If a cable is not an option consider using a dedicated wifi access point, like the type made by Ubiquiti Networks.

Technical Guide to IP Cameras– Overview, Types, Applications

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An IP camera (Internet Protocol Camera) is a type of security camera that receives video data and sends video footage via an IP network. It is also known as network camera or IP security camera, often used as remote monitoring and management tools in many sectors and environments to protect the property or monitor home, business, or public security. Connected with other devices such as network video recorders and displays via a network, IP cameras allow you to monitor specific areas from any remote location, bringing much convenience to our daily lives.

How Does An IP Camera Work?

IP cameras work the same way as digital cameras to capture high-quality images. What sets them apart is the capability of IP cameras to compress those files and automatically transmit them to a network video recorder (NVR) via a network. Usually, IP cameras are connected to the network via ethernet cable with a broadband modem or router, or wirelessly via a Wi-Fi router.

In a building that has already been equipped with a network, all you have to do is to connect the IP surveillance cameras and other devices into your network system, just the same way that you would do when you connect your laptop or cell phone to your Wi-Fi.

After everything is well connected, the cameras can start working, capturing and sending video footage to the network video recorder.

Four Common Types of IP Camera

There are various video surveillance solutions, in which many different types of security cameras are adopted. Among those surveillance cameras, there are four most commonly used ones, dome cameras, bullet cameras, and turret cameras. Knowing more about the differences among dome vs bullet vs turret vs fisheye cameras will help you find out the one that fits you most.

Four Important Specifications of IP Cameras

When looking for a security camera, not only should you decide on the type of it, but also you need to notice that the specifications can make a huge difference. There are four of the most essential specifications.

Resolution

The resolution of IP cameras is the total number of pixels that make up an image, which is usually measured by the width and height of the image. The most common resolutions of security cameras are 720p, 1080p, 5MP, 4K and 8MP. Usually, higher resolutions mean that there are more pixels per inch (PPI), resulting in a high-quality, crisp image.

Field of View

The lens of an IP camera allows you to frame an area that you want to spot. Different lens systems come with different fields of view, which determines how wide an area you can see. A wider field of view will allow the camera to spot a larger area. Typically, for a large parking lot and a small room, you will need lenses with different viewing angles.

Focal Length

The focal length of a lens, which is measured in “mm”, determines the angle of view and how far the camera can see. There are two types of lens, fixed lens and varifocal lens. The most common fixed focal length is 3.6mm, which leads to a 90° view angle and a distance of 20 feet. There is also 8mm lens with a 40° view angle and identification distance of 40 feet. For varifocal lenses, the most common ones are 2.8-12mm lenses.

At 2.8mm you get around 100° view angle, with only around 10-feet identification distance. At 12mm you will achieve around a 30° angle of view and identification at around 50 feet. The wider the focal length, the further away it can focus and the narrower the field of view.

Low Light Sensitivity

Low-light sensitivity, usually measured in Lux(lx), refers to the ability of a camera to provide high-quality images even in low-light conditions by presenting details and reducing noise in the output images. There are few factors contributing to the low light performance of a camera, including pixel size, signal-to-noise ratio, lens aperture, etc. A lower Lux has the ability to present high-quality images in darker areas. For example, cameras with 100-1,000lx are applied to record under work-space light, while cameras with 0.0001lx are usually adopted for moonless nights or overcast nights.

Most Popular IP Camera Applications

Home Use

For those looking for tools to get close with their families, monitor family security or protect family property, IP cameras are always a go-for item. Many homeowners equip their families with a video surveillance system to make themselves and their families feel safer.

The IP cameras installed in home security systems have been used to serve a number of purposes. For example, they can be installed near the front door to capture the image of each one who steps into or sneaks around the house, or installed in the backyard to catch a view of their families’ happy moments, or installed inside the room, to make sure their baby is being well taken care of, etc.

Business Use

Commercial security cameras are often used in business buildings, supermarkets, shops, restaurants, etc. For business owners, security cameras can not only protect their property to ensure normal operations and prevent criminal acts with real-time monitoring, but also can keep them connected with daily operations and employee safety.

Outdoor perimeter security can also be maintained with video surveillance solutions to monitor the surroundings. Compared to traditional systems, commercial IP video surveillance systems offer greater reliability and security with built-in encryption, data compression, network connection, and cybersecurity measures.

Public Safety

Surveillance cameras play an important role in managing public rules, protecting public safety and property. It’s not difficult to find that there are plenty of monitoring cameras along the traffic roads, parking lots and around the governments or hospitals. Moreover, there are lots of public areas deployed with security cameras, including schools, parks, communities, neighborhoods, etc.

Conclusion

IP cameras have become a dispensable part of home, business or public surveillance systems. With the proper video management software, the video recorded by IP cameras can be viewed from anywhere worldwide via the network, whether using a laptop or a mobile phone. In many cases, IP cameras can also be controlled remotely, adding much convenience to our lives.

There are various types of security cameras that are designed for specific applications, and that’s why you need to take several factors into consideration when purchasing IP cameras for your security system. Before the next step, it would be better to figure out your budget and your requirements first.

Guide to Understanding IP Cameras

Welcome to a venture into the captivating digital world of Internet Protocol (IP) cameras. Whether you’re considering investing in this game-changing technology or you’re simply eager to boost your tech acumen, we’ve got your covered. Untangling complex technical jargon and translating it into simple language, this blog post will chart your course through the depths of understanding IP cameras.

What is an IP Camera?

An IP camera , also known as a network camera, is a digital video tool that sends and receives data via the internet. Unlike its analogue predecessor, the CCTV (Closed Circuit TV), it offers the functionality to view live or recorded footage from anywhere, anytime using a web-based platform or mobile application. Think of IP camera as the digital evolution.

Advantages of the IP Camera

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Understanding IP Camera Operation

Let’s dive deeper into how these fantastic little devices work.

Capturing Images

The essence of an IP security camera is in its lens, sensor, and processor. The lens focuses on the light emanating from the surroundings, which then hits a digital sensor. This sensor transforms the received light into an electronic signal that the processor can turn into a digital video stream.

Sending Images

The key difference between an IP camera and previous systems lies in its ingenious use of the Internet Protocol. Instead of sending unprocessed data to a recorder, IP cameras encode and process the signal on the device before transmitting it to be stored or viewed over the network. This reduces the workload for the recorder, enhancing the system’s efficiency.

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Most Popular Types of IP Cameras

Not all IP cameras are created equal, of course. Different styles suit different needs. Here’s a quick classification of the most commonly used types:

Bullet Cameras

These are named for their cylindrical shape, resembling a bullet. Bullet cameras are great for monitoring both wide focused areas such as entrances or small rooms.

Dome Cameras

Identified by their dome shape, these cameras provide a wider viewing angle ideal for bigger spaces like living rooms or stores.  Some come with adjustable lenses to hone in on important areas.

PTZ Cameras

PTZ stands for Pan-Tilt-Zoom. A PTZ IP camera provides the functionality to remotely control the movement and zoom of the camera, making it perfect for large, open spaces.

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IP Camera Installation: Tips and Tricks

Installing an IP camera isn’t rocket science. Here are some friendly tips to ensure you obtain the best surveillance results:

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Securing Your IP Camera

In an increasingly digital world, security is paramount. Here are a few guidelines to secure your IP camera system:

Change the Default Password

On purchase, devices often come with generic login credentials. It’s essential to change these immediately to a unique and complex password.

Regular Firmware Updates

Stay up-to-date with the latest firmware version provided by the manufacturer. This ensures your device is protected from any known loopholes.

Effective Network Security

Ensure your home or business network security is robust. Use established security measures such as firewalls and secure Wi-Fi protocols.

The captivating world of IP cameras offers the potential for superior surveillance solutions. The charm of hands-on control combined with the convenience of remote access can revolutionize how we approach security. Yet, it is crucial to remember that with great power comes great responsibility. In this digital age, securing our devices should always be a priority. Embrace the technology but don’t forget to keep it secure. Welcome to the future of surveillance.

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1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

Guard Viewer Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

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If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

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Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

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Network Setup for NVR/DVR/IP Camera before adding to Guarding Vision

The Following network settings must be checked before adding the device to Guarding vision App.

Method 1: From NVR Local menu

Step 1: Right Click on the NVR Monitor and select “Menu”.

Step 2: Select “Configuration” from the Menu options.

Step 3: Select “Network” and check the option “Enable DHCP” Click “Apply”

Step 4: Make sure your NVR/DVR obtained an “IPV4 Address” and “Preferred DNS Server” values automatically. If not, check your network settings and make sure your device is properly connected to your network router or switch.

Step 5: Select “Platform Access” and check “Enable”.  You will be taken to the service terms window.

Step 6: Create a “Verification Code” check the “Guarding Vision service terms” click “OK”.

Step 7: Click “Apply” to apply the settings. The status will change to “Online”. The QR Code being displayed on your device “Platform Access” page can be scanned with Guarding Vision app to add the device into your App. To proceed with adding the device into the app scroll down to “Adding NVR/DVR to Guarding Vision App”.

Method 2: From the NVR/DVR/IP Camera Web page.

Step 1: Input the IP address of the NVR into the address bar and login with the credentials.

Step 2: Go to Configuration  Network  Basic Settings

Adding the NVR/DVR to Guarding Vision App

Method 1: Using the QR Code

Download and install the Guarding vision app on the Mobile. Register and Create a Guarding vision account on the App.

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Step 1: Tap on the “+” to add a new device. Select “Scan QR Code”. Scan the QR Code displayed on the NVR’s Monitor.
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Step 3: Scan the QR code from the device sticker or Login to the device Local Menu and go to Menu  Configuration  Network  Platform Access to access the QR Code.
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Method 2: Add Device with Serial Number
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(Only the last 9 digits of the serial number are needed to add the device into the App.)
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Step 1: Tap on the ‘+’ icon and select “Manual Adding”
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Step 2: The serial number can be accessed from the device sticker. To access the serial number from the web config, go to Configuration  System  System Settings  Basic Information
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(Refer to the figure below)
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Step 3: Once the “Manual Adding” Option is selected, You will be directed to the Add device page with “Serial No.” Input the serial number and click on  to save.

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Step 4: Click “Add” to add the Device.
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Step 5: Input the Verification Code that was created and click “OK”.
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(You can find the code from the device web Config. Go to Configuration  Network  Advanced settings  Platform Access.)
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Step 6: Tap on “Next”. Create a Device name in the “Edit Alias” page. Tap “Save”
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Step 7: Tap on “Guarding Vision” at the bottom of the app to see your device listed. Tap on the device name to view the cameras connected to the device.
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How to Change Camera names on the App
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• Slide the device name to the left to view the settings and share icons.

• Tap on the  Settings icon.

• Tap on “Linked Camera”

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• Click on the Edit icon and input a desired name to the camera and Tap “Save” icon.

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Guarding vision Setup from browser (www guardingvision com)

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Step 1: Open browser (Internet explorer/Chrome) and input the address www.guardingvision.com. And click on “Register” to register for a new account.

Step 2: In the registration page, input the mandatory credentials and select “Email” for registering with email or “Country Code” for registering by a phone number.

Step 3: Once the account is created, select “Device Management” and select “Add” to add a new device.

Step 4: In the “Add Device” pop-up window, input the device serial number (Last 9 digits of the serial number found on the device sticker) and click on “Search”.

Step 5: If the platform access is enabled on the device, then you should see the device on the “Add device” window. Click on the ‘+’ icon for the device. Click on the link for Enabling “Platform Access” https://app.box.com/s/ftj2keo6pvvvkpif9ukquyp7jrvhktwx.

Step 6: Enter the verification code found on the platform access page of the device. Click “Add”.

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Step 7: Click “OK”. Now the device should be added into the Guarding vision account. To view video stream, download the Guarding vision ass on your mobile phone and login with the account credentials just created.

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Sharing the device:

To share the device with another Guarding vision account, click on the “Share” icon next to the device name

Select “Email” for sharing by email or select “Mobile Phone Number” to share by mobile number. Click on the check mark next to the device and click “Share”.

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Initialize/Setup SD Card from Guarding Vision App

SD Card Setup for IP Camera from Guarding Vision

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Purpose:

This document provides instructions on how to initialize a brand new SD card that is inserted into the IP Camera.

(Note: When a brand new SD Card is inserted into a IP Camera, it has to be initialized/formatted before it can start recording data)

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Steps to Initialize/Format the SD card

Step 1: Open the app, Select ‘Guarding Vision’ on the bottom left and slide the device name to the left and select the icon.

Step 2: Once in the device settings page select ‘Storage Status’

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Step 3: In the storage status page, select ‘Memory Card’, which will take you to the ‘Initialize Storage’ page.

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Step 4: In the initialize storage page, select Initialize. This will format or initialize the sd card and the sd card should be ready for recording.

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Reset device with Guarding Vision

Reset NVR using Guarding Vision

Purpose:

The purpose of this document is to be able to reset an NVR with the vuarding vision account.

Currently Supported HINO devices:

NVR532P16-I4

NVR516P16-I4

NVR732-I8

NVR764-I8

Required Firmware:

V4.1.65 or above

Initial setup for enabling Password reset from Guarding Vision

Step 1: During the initial device setup, make sure the “Reserved Email Settings” option is checked.

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Step 2: Since the Reserved email settings option is enabled, the following screen as shown in the figure below should appear. Input the email that you wish to receive a password reset verification code.

(Note: Please enter a valid email)

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Resetting password from the Guarding Vision App

Step 1: On the NVR login screen, click on “Forgot Password”

Step 2: On the following screen as shown in figure below, select “Verify by Reserved Email” and click “OK”

Step 3: You will be brought to a screen with QR Code.

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Step 4: Open the Guarding vision App on your phone and go to More  Reset Device Password.

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Step 5: Scan the QR Code shown on the NVR screen. You should see a message as shown in the figure below.

Step 6: Check your email to find the verification code and enter the code in the field provided and click on “OK”.

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Platform Access for Guarding Vision Offilne Issue

Guarding Vision Offline Issue

Purpose:

This document provides steps to fix the Platform Access “Offline” status issue on your NVR/DVR.

Solution:

The most common cause for “Offline” status is when the “Preferred DNS Server” space is empty. Follow the steps below to fix this issue.

NVR Local menu

Step 1: On the monitor connected to the NVR, Right click and go to Menu  Configuration  Network  General

Step 2: Enter the “Preferred DNS server” address as 8.8.8.8

(Note: If “Enable DHCP” is checked, you can check the option “Enable DNS DHCP” which will let the NVR/DVR pullup its own Preferred DNS Server)

Step 3: Click “Apply”. The device might take a few seconds before applying the new values.

Step 4: Now go to Menu  Configuration  Network  Platform Access. The status should show “Online”. The device might take up to 60 sec before showing the new status. Click “Back” wait 60 sec and check the status again.

(Note: You can scan the QR code on your “Platform Access” page to add the device directly to your Guarding Vision App.)

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Guarding Vision Quick Setup

Guarding Vision Setup Instructions

Setting up the DVR/NVR

Step 1: On the DVR/NVR screen, right click Select Menu  Configuration  Network.

Step 2: Under “General” input the “Preferred DNS Server” as 8.8.8.8 as shown in the figure below.(If you have “Enable DHCP” and “Enable DNS DHCP” option on this page selected, then you do not have to perform this step)

Step 3: Select “Platform Access” and check “Enable” and create a verification code. Click “Apply”.

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(Note: The QR code displayed on the platform access page can be used to add the device into the guarding vision app.)

Adding the device on Guarding Vision App.

Step 1: Tap on the “+” to add a new device. Select “Scan QR Code” to scan the QR code being displayed on the NVR monitor. Input the Verification Code that was created under “Platform Access” in the NVR.

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Step 3: For Manual Adding, input the “Serial No”. For QR code, Scan the QR code from the device sticker or the QR code displayed on the NVR. (Note: You can also scan the QR Code you see on the monitor. Refer to Step 3)

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Guarding vision sharing and registering

Guarding Vision ‘Register’ ‘Login’ and ‘Share’

Registering on Guarding vision

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Option 1: Tap on the “register” option. Now in the Register page enter the Mobile Phone number and tap on “Get Security Code”. You will receive a code by “Text”. Input the code you just received and complete the process.

Option 2: Tap on “Register by Email Address” for registering by email. You will receive the security code to the email address entered.

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How to select Login options on Guarding vision

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To Login using a mobile number, tap on the “Login by Mobile Phone Number” option. Now input the phone number and password and tap “Login”.

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Sharing a device on Guarding vision

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Method 1: Sharing from the Primary account

On the Primary account, swipe the device name to the left to access the “Share” Icon. Tap on the Share icon. This will take you to the “Recipient” page.

In the “Recipient” page enter the email or phone number of the user you want to share the device.

When sharing, make sure the Phone number/email/username are entered as shown in the account details.

Finding Account Details:

On the bottom of the app, Tap on “More” and select “Account Management” to view the Account details like Username, Email address(if used to register) and Mobile Phone Number (If used to register).

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Add Stand alone device to Guarding Vision

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Adding a Stand Alone IP Camera to Guarding Vision App

Step 1: Log in to the IP Camera with internet explorer and Go to Configuration  Network  Advanced Settings  Platform Access

Step 2: Check the “Enable Option” you will see a pop-up window asking to create a verification code. Enter the desired verification code and click “OK”

Step 3: You can view the verification code by clicking on the eye lid icon.

Step 4: Click “Save” and refresh the page. The status should turn from offline to online.

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Step 5: Now you can add the device into guarding vision by entering the las 9 digits of the serial number which can be viewed by going in to

Configuration  System  System Settings.

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Step 6: Open the guarding vision app on your mobile device and register for a new account.

Step 7: Click on the ‘+’ sign on the top right corner of the app and select manual add for serial number or QR code to scan the QR code on the device sticker

(Note: Playback can be viewed on the App for IP Cameras that support Micro SD Card)

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Add Device with Static IP into Guarding Vision for Local Access

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Add IP Camera to Guarding Vision with Static IP Address

Purpose: This document provides instructions on how to find and add a IP camera with static IP address into the Guarding Vision App.

Note:

Method 1: Adding an online device in the local network

Step 1: Open Guarding vision App and select “Guarding Vision” on the bottom of the App. Click on the “+” icon on the top right to access adding menu.

Step 2: From the Add menu, select “Online Device”

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Step 3: In the online device list, tap the device you want to add. You will be taken to a details page.

Step 4: The details page shows you the info of the device that you just selected.

(Note: Select the “Add Device to Guarding Vision Server” option available under the “Add” button for remote access over cloud. For this, the device should be connected to the network and  the “Platform Access” option should be enabled from the local menu/web menu for NVR/DVR. For a IP Camera, the “Platform Access” should be enabled from the web menu.)

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Step 4: in the “Add Device” page, input the Username and Password for the device and click  on  icon on the top right corner to save the login credentials and finish adding the device.

The device should be added to your App.

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Method 2: Manual Adding option

(Note: Using this method, you can add a portforwarded device with a public IP address.)

Step1: Open the App and click on the “+” icon on the top right to access the add menu. Select “Manual Adding”.

Step 2: Select “IP/Domain” to change the adding type.

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Step 3: Create a name for the device by typing in the “Alias” option.

• Input the “IP address” of the device and the login Credentials. Tap on  icon on the top right to save the values entered.

(Note: If you have a device with a port forwarded IP address, you can enter that public IP address in the address space with the device login credentials.)

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To download the latest version of Amcrest Orion Surveillance software to your Windows device please click on the link provided below.

Amcrest Orion Download for Windows PC

To download the user manual for the Amcrest Orion software, click here.

For additional information, such as useful articles or other information related to the Amcrest Orion surveillance software, click here.

Amcrest Orion Surveillance Software Download

To download the latest version of Amcrest Orion Surveillance software to your Windows device please click on the link provided below.

Amcrest_Orion_Surveillance_Software.exe

Amcrest Orion Surveillance Software User Manual

To download the Amcrest Orion Surveillance Software user manual, please click on the link provided below.

Amcrest_Orion_Software_User_Manual.pdf

Amcrest Orion Datasheet

To access the datasheet for the Amcrest Orion software, please click on the link provided below.

Amcrest_Orion_Datasheet.pdf

How To Install The Amcrest Orion Surveillance Software

Amcrest Orion is a video surveillance software application that provides an all-in-one, full-featured solution to manage and monitor Amcrest network cameras, NVRs, and DVRs, etc. The software supports up to 64 devices for free with a maximum of 256 channels. It is currently a Windows based only software, however, to download the latest version of this software click here.

For more information on how to install the software, please refer to the information provided below.

Step 1: Download the Amcrest Orion software and open the .exe file.  Select the software license agreement and click Next.

Step 2: Select an Installation Path if needed using the Browse option. Click Install.

Note: Allow the components to install on your computer.

Step 3: Click Run.

Step 4: Select a network mode and the network card and click Next Step.

Step 5: Set the TLS self adaptive mode if necessary. Please note, this is disabled by default but can be enabled if needed. Click Finish.

Note: TLS self adaptive mode is a security feature that allows Amcrest devices to automatically switch between Transport Layer Security (TLS) versions 1.2 and 1.3 depending on the capabilities of the connected device. This ensures that the highest level of security is always used, while also avoiding compatibility issues with older devices.

Step 6: Download the Client software to your computer.

Note: Click proceed anyway in the browser if needed to download the client software.

Step 7: Click Download and follow the steps to install the client software to your computer and run the client software.

Step 8: Enter the IP address found on the server client into the Server Address field. The default username will be system. Enter a password for the client account into the interface, click Next Step.

Note: Set security questions, this information will be used to access your client software if you forgot the password. Click OK. This will load the client software.

How To Add An Amcrest Camera To Amcrest Orion Surveillance Software

Before connecting your device to the Amcrest Orion software, please make sure the device is initialized and on the same network as the computer. You will need the username and password for the device before you are able to add it to the camera. For more information, please refer to the information provided below.

Step 1: Access the client software and select the configuration icon. Select Device.

Step 2: All connected devices should be displayed in the Discover Device menu, however, click the Refresh button to refresh the interface if needed.  Select the device and click Add to Device List.

Step 3: Enter the password for the device and click OK.

The device will be added successfully.

Step 4: To view the device, access the main menu and click on Monitoring Center. Double click the device from the device list to view the live feed.

How to Use the Dewarping Features on a Fisheye Camera Using Amcrest Orion Surveillance Software

Fisheye dewarping (Fisheye unwrapping) provides a correction in the distortion of images obtained from a camera equipped with a fisheye lens. This allows the user to view different aspects and views of the 360° image provided by the fisheye lens of the camera. For more information on how to use the fisheye dewarping functions in the Amcrest Surveillance Pro software, please refer to the information provided below.

Step 1: Log into the Amcrest Orion Software and select Monitoring Center.

Step 2: Select your fisheye camera from the device list to view the live feed. Right-click on the live feed to access the live view options menu. Hover your mouse pointer over Installation Mode and select an installation mode.

Installation Modes Explained

	Wall Mount: This allows you to access preset fisheye features based on a wall or sideways mount installation.
	Ceiling Mount: This allows you to access preset fisheye features based on a ceiling or straight mount installation.
	Ground Mount: This allows you to access preset fisheye features based on a ground position mount installation.

Note: Different installation modes will provide different dewarping functions. For more information on the dewarping functions provided with each installation mode, please refer to Dewarping Features Explained.

Step 3: Hover your mouse over Fisheye View and select a dewarping option from the provided list of icons.

Dewarping Features Explained

Wall Mount

	Provides the user to view a full spectrum live feed of the camera without dewrapping features enabled.
	Provides a full, square image, of the live feed. The live feed can be controlled with the mouse in an up and down motion.
	Provides a four-layered, square image of the live feed. The live feed can be controlled using the control center in the first quadrant of the live view screen. Each layer is depicted with different colors: First Quadrant (Control): Red, Second Quadrant: Neon Green, Third Quadrant: Blue, Fourth Quadrant.
	Provides a four-layered, square image of the live feed with a central control center. Hover the mouse over the center to populate the control center. Each layer is depicted with different colors: First Quadrant: Neon Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides an eight-layered image view of the live feed with one central control center. Each layer can be moved in the layer or via the control center and is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red, Feed 7: Orange, Feed 8: Green
	Drag the image in upper/lower/left/right direction. Press I to display the panorama and press O to resume the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Display the feed in 360° circularity. Use your mouse to drag the image in an upper/lower/left/right direction. Press I to display the panorama and press O to return to the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Use your mouse to drag the image in upper/lower/left/right direction. Press I to display the panorama, and press O to return to the original size.

Ceiling Mount

	Provides the user to view a full spectrum live feed of the camera without dewrapping features enabled.
	Provides a 360°expanded panorama of the live feed as well as an independent sub-image on the top. The 360° panorama supports zoom and left and right scanning. All movements are controlled by the top sub-image.
	Provides two inverted live view images on both the top and bottom feed. Use the mouse to adjust and move the feed in a left or right simultaneously.
	Provides a 360°panorama view based on two independent left and right sub images. The sub images support zoom and 360° left and right pan. Hover the mouse over the bottom center to display a panoramic viewing option.
	Provides a four-layered view of the live feed. Each quadrant is centrally controlled via a control center and depicted with different colors. First Quadrant: Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides a four-layered view of the live feed. Each quadrant is centrally controlled via a control center and depicted with different colors: First Quadrant: Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides a six-layered view of the live feed with one sub-image. The sub-image is used to control the corresponding layered views. Each view is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red.
	Provides an eight-layered image view of the live feed with one central control center. Each layer can be moved in the layer or via the control center and is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red, Feed 7: Orange, Feed 8: Green.
	Drag the image in upper/lower/left/right direction. Press I to display the panorama and press O to resume the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Display the feed in 360° circularity. Use your mouse to drag the image in an upper/lower/left/right direction. Press I to display the panorama and press O to return to the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Use your mouse to drag the image in upper/lower/left/right direction. Press I to display the panorama, and press O to return to the original size.

Ground Mount

	Provides the user to view a full spectrum live feed of the camera without dewrapping features enabled.
	Provides a 360°expanded panorama of the live feed as well as an independent sub-image on the top. The 360° panorama supports zoom and left and right scanning. All movements are controlled by the top sub-image.
	Provides two inverted live view images on both the top and bottom feed. Use the mouse to adjust and move the feed in a left or right simultaneously.
	Provides a 360°panorama view based on two independent left and right sub images. The sub images support zoom and 360° left and right pan. Hover the mouse over the bottom center to display a panoramic viewing option.
	Provides a four-layered view of the live feed. Each quadrant is centrally controlled via a control center and depicted with different colors. First Quadrant: Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides a four-layered view of the live feed. Each quadrant is centrally controlled via a control center and depicted with different colors: First Quadrant: Green, Second Quadrant: Blue, Third Quadrant: Yellow, Fourth Quadrant: Purple.
	Provides a six-layered view of the live feed with one sub-image. The sub-image is used to control the corresponding layered views. Each view is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red.
	Provides an eight-layered image view of the live feed with one central control center. Each layer can be moved in the layer or via the control center and is depicted with different colors: Feed 1: Neon Green, Feed 2: Blue, Feed 3: Yellow, Feed 4: Purple, Feed 5: Turquoise, Feed 6: Red, Feed 7: Orange, Feed 8: Green.
	Drag the image in upper/lower/left/right direction. Press I to display the panorama and press O to resume the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Display the feed in 360° circularity. Use your mouse to drag the image in an upper/lower/left/right direction. Press I to display the panorama and press O to return to the original size. Press S to rotate the image in a counterclockwise direction and press E to stop the rotation. Scroll the mouse wheel to zoom the image.
	Use your mouse to drag the image in upper/lower/left/right direction. Press I to display the panorama, and press O to return to the original size.

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How To Download Recordings Using Amcrest Orion Surveillance Software

Recordings in the playback menu can be downloaded (exported) using the Amcrest Orion Surveillance software. To download the free software click here.

For more information on how to add a device into Amcrest Orion Surveillance software click here.

Downloading a Recording

Step 1: Open the Amcrest Orion surveillance software and select Download Center.

Step 2: Select the device in the Resources menu and click the calendar option in the Time menu. Select a date and time range of the recordings. Click OK.

Step 3: Click Search. Recordings can be accessed in a timeline or file format. If downloading from a timeline range, select a start and end time in the timeline, enter the software user password and click OK. Verify the start and end time of the recording and click OK. The recording will begin to download.

Step 4: Click the Downloaded tab to view and locate the storage path of the recording. Click the  icon to locate the downloaded recording on your computer.

Note: If downloading multiple recordings, it is recommended to use the File menu. Select all recordings you want to download and select Download Selected File. To download a single file, click the Operation icon.

How to Customize Video Settings Using Amcrest Orion Surveillance Software

If you are having issues customizing the video settings for your device in the app then you can use Amcrest Orion Surveillance software to adjust these settings. This is free software provided by Amcrest and can be used as a one-stop surveillance source for all your Amcrest devices. To download the free software, click here.

For more information on how to customize the video settings, please refer to the information provided below.

Step 1: Open the Amcrest Orion software and select the settings  icon. Select Device.

Step 2: Select Device Config, select the device, and click Parameter Setting.

Step 3: Use the video settings options provided in the camera properties menu to customize the video settings. Click Apply.

Note: If you would like the video settings to apply to the device’s web UI, click Link to Device Webpage

How To Setup Recording Schedules In The Amcrest Orion Surveillance Software

The Amcrest Orion Surveillance software allows you the opportunity to set your added device to record on motion or on the continuous (general) recording schedules. The software uses a recording plan template to set recording schedules. For more information on how to set up recording schedules, please refer to the information provided below.

Click on the  icon located in the Home menu and select Storage Plan.

Setting a Recording Plan

A general recording plan will allow the software and selected devices to record 24/7.

Ensure the option is enabled and click the Recording Time dropdown menu. The schedule will be set to record 24/7, all days of the week, however, can be set to recording during the week or only on the weekends. However, a custom Time Template can be used if needed.

Enter a name for the custom time template and click the period settings (  )option. A total of 6 periods can be set if needed by clicking the “+” icon. Enter a start and end time for the schedule. For instance, in this example we will set it to only recording from 6am (0600) – 4pm (1600). Select which days the schedule will apply and click OK.

The schedule will now be set in the software. Click OK.

Select the newly created recording schedule template from the Recording Time menu. In the Recording Channel, select the devices you would like the schedules to apply. Click OK.

The storage plan will be will now be applied to the selected devices.

The same concept can be applied to motion detection recording plans as well if needed.

How To Set an Email Server In Amcrest Orion Surveillance Software

Email Setup will be dependent on your specific email provider. In this example, we will be using Gmail. A email server can be used to send email notifications or during password recovery. For more information on how to setup an email server, please refer to the information provided below.

Step 1: Open the Amcrest Orion Surveillance software, select the  option, and select System Parameters.

Step 2: Select Email Server and enable the option.

Step 3: Select the email provider from the SMTP Server Type dropdown menu and enter all requested information into the interface. Please note, the password should be your Gmail generated app password. **Please refer to Allow Less Secure Apps (Updated) section for more details.

Allowing Less Secure Apps (Updated)

As of May 30th, 2022, Google will be removing the allow less secure apps option, this means a generated password will need to be entered that will allow email alerts to come through on your account. Before proceeding, please ensure 2 factor authentication is enabled in your account settings. For more information on how to do this, please refer to the information provided below.

1.) In Gmail, click the account avatar/icon picture located in the upper right of the window.
2.) Now click the blue button that says “Manage Your Google Account”

Once on the account setting page please click “Security”

3) Click onApp passwords

4) Enter your email password, and click Next.
5) Select an option from the provided drop down menus and select Custom. Enter a name for the authentication and click Generate.

6) Google will provide a security password which must be entered into the device’s Email Setup interface in the device’s web UI.

Step 4: Click Test Email. Once confirmed, click Save.

How To Setup Views and Tours Using Amcrest Orion Surveillance Software

How To Create a View

When creating a tour it is highly recommended to create a view first before creating the tour. A view is a collection of cameras/channels shown in a window. This can be a collection of devices from the same DVR/NVR or a collection from different devices in a single view. For efficiency purposes, it is recommended to keep cameras from the same NVR in the same view. Conversely, this is not mandatory and each view can be customized based on your needs.

Step 1: Log into the Amcrest Orion Software and select Monitoring Center.

Note: Views can be customized to a range of a single camera to 64 cameras simultaneously. Please keep in mind the more cameras that are opened the more network resources are being used. Our recommendation is to set a max of 9 camera views or less but in our example, we will use a wide variety to show the flexibility of the feature.

Step 2: Select each device from the device list and click the save icon (  ). Enter a name for the View and click OK.

Note: If you are using a DVR/NVR with multiple channels, it is necessary to expand the device to show the individual channels associated with your device.

If you are performing this procedure on multiple computers, the process will need to be performed on each desktop/laptop. For this reason, we recommend renaming the cameras in a way to know which cameras/channels go together.

Step 3: Select View. Select the dropdown option next to the View folder. Select the newly created view to load the live feed of the cameras in the interface.

Tour Setup

When you have finished creating the view you can now start configuring a tour. A tour will allow the software to shift between multiple PTZ presets set by the user in the software. If using a PTZ camera, please navigate to Add Device menu and select the edit icon (  ) for the device. Select Video Channel  and ensure the Camera Type is set to PTZ Camera. Click OK.

Note: At least 2 presets must be set to configure a tour.

Step 1: Access the Monitoring Center, select the device, access the PTZ menu, and select the down arrow.

Step 2: Use the PTZ option to rotate the camera to a specific point. Click the Edit (  ) icon and name the tour. Click the checkmark (  ) when finished.

Note: Click the Go icon (  ) to call a preset. The camera will rotate to a related position.

Step 3: Once the presets are created, click the  icon and select the Edit (  )icon.

Step 4: Enter a name for the tour and click the add (  ) icon. Select all applicable presets related to the tour and click OK.

Note: Click the play (  ) icon to run the tour.

Step 5: Navigate to the Resources menu, right click on the device to set a tour duration.

Note: To stop the tour, click on the stop (  ) icon in the Tour (  )menu.

How to Recover a Forgotten Admin Password on Amcrest Orion Surveillance Software

If you have forgotten the admin password to log into the Amcrest Orion Surveillance software, the password can be recovered using the Forgotten Password option. This option can be found on the login screen once the software has been opened. For more information on how to retrieve your forgotten password, please refer to the information provided below.

Step 1: Open the Amcrest Orion Surveillance software and click Forgotten Password.

Step 2: Verify the account’s username and click Next Step.

Step 3: The password can be reset using security questions or through email verification. Please note, the password cannot be reset if there is no email server established. Once the security questions or answered, click Next Step.

Step 4: Enter the new password into the provided fields, click Next Step.

Step 5: Click Log In Now.

Note: Enter the new password and click Log In to open the software. Select Remember Password or Auto Login to allow the software to open on your machine without having to reenter it.

How To View Events Using The Playback Feature In Amcrest Orion

The monitoring center allows the user to view both the live view and playback of a connected device. The monitoring center can be found on the Home menu of the software. The playback option allows the user to view motion, human, or vehicle detection events retained on the device.

Step 1: Click on the Playback option and select your device. Double click to load the initial recording in the timeline.

Note: Use the timeline to manually scroll through the events of the day. The calendar option can be used to choose different dates and times of the events.

To view filter and view specific record types, such as human/vehicle events, click the filter icon (  )

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Here’s a breakdown of the concept:

There are different levels of sophistication in IP camera analytics and detection. Here are some examples:

IP camera analytics and detection can be a valuable tool for security and surveillance applications. It can help to reduce false alarms, improve efficiency, and provide more actionable insights from video footage.

People Analytics

People Analytics

Learn how to use Verkada People Analytics to filter people by specific attributes

Updated over a week ago

The Verkada People Analytics feature uses powerful edge-based camera capabilities to detect people, faces, and filter results based on clothing color, apparent sex, and the presence of backpacks.

Note: See User Guide for People Analytics for best practice guidelines.

Enable the People History feature

All Verkada cameras perform people detection (as outlined above) out of the box. However, to enable more complex analytics, such as the ability to search for faces or for people by clothing color, you must enable the People History feature.

Required. To begin, you need to enable the feature globally on your org and then on the individual cameras.

Enable People Analytics Globally

Enable People Analytics on individual cameras

View Person History

When enabled, a Person History can be seen on individual cameras and across all cameras in your organization.

IP Camera Analytics and Detection Setup Guide v1

View Person History for an individual camera

View Person History across all cameras

Use Face Search

When enabled, a Face Search can be seen across all cameras in your organization and on the Verkada Command mobile app.

Use Face Search across all cameras

The Face Search feature is enabled, by default, when you toggle on High Resolution Image Capture. You can search a face across all cameras in your organization.

Use Face Search on the Command mobile app

See Face Search on Mobile Apps to perform a face search on the Command mobile app.

Bulk enable People History on the Devices page

People and Face Search on Mobile Apps

People and Face Search on Mobile Apps

Learn how to use people and faces on Verkada mobile apps

Updated over a week ago

Access People History search

Access a Face Search

License Plate Recognition Overview & FAQ

License Plate Recognition Overview & FAQ

Learn the License Plate Recognition functionality and use cases

Updated over a week ago

Specially-placed cameras are designed to capture license plate images and provide users with a readable and searchable list of license plate numbers. These license plate captures can be linked to live or recorded video from a nearby camera for complete context surrounding vehicle events.

Verkada’s License Plate Recognition (LPR) allows real-time license plate monitoring and logging for later reference. Learn how to configure LPR for your cameras.

Notes:

Key features

Investigate License Plates of Interest

You can use LPR to quickly search for all historical appearances of a license plate, making it easier to complete investigations for suspect vehicles.

Receive License Plates of Interest alerts

With Verkada’s LPR solution, you can receive License Plate of Interest alerts when a specific license plate is detected at any of your locations. You can also send these notifications to third-party applications through the Verkada Webhooks API.

Export results via API integrations

Verkada’s LPR results can be systematically exported to third party systems leveraging our API integrations. This allows customers to run custom business reports or integrate with other critical parts of their security infrastructure.

FAQ

Will Gen 1 Bullet cameras provide the same level of LPR performance as the current, Gen 2 models?

Is it possible to use cameras in LPR mode for video security beyond LPR mode?

Is it necessary to use a Bullet camera as the context camera in a dual-camera LPR setup?

What is the function of a context camera and when is it necessary to use one?

When is it necessary to use an external IR illuminator for capturing license plates and what model should I choose?

What is the camera’s behavior in the event of an internet outage?

Is it possible to integrate a Verkada LPR camera into an external system, such as a tolling system?

What types of license plates are incompatible with Verkada’s LPR technology?

Why is my camera feed too dark at night?

Enable Vehicle Analytics

Vehicle analytics uses powerful edge-based capabilities to detect vehicles and filter results based on vehicle color and body type.

How it Works

Vehicle analytics leverages the cameras’ powerful onboard processing capabilities to detect the presence of, and analyze the properties of vehicles as they appear in the frame. As vehicles are detected, high-resolution images are taken and analyzed for vehicle objects. Selected images are then sent to Verkada’s cloud-based Command platform, where users can filter historical clips for vehicles and search for specific vehicles by time, date, body type, and color.

All Verkada cameras perform vehicle detection (as outlined above) out of the box. However, to enable more complex analytics, such as the ability to search for vehicles by color and body type, vehicle analytics must be turned on.

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera.

3.Select Settings> Analytics.

4.Toggle on Vehicle History.

Bulk enable People History from the Devices Page

Vehicle analytics for an individual camera

Vehicle analytics across all cameras

People and Vehicle Motion Search

People and Vehicle Motion Search

Learn now to search paths of people and vehicles with advanced motion search

Updated yesterday

Verkada’s people and vehicle search features use advanced computer vision functionality to identify people and vehicles within the camera’s field of view and quickly find relevant events.

The Verkada Command UI enables instant video replay previews and trajectory viewing. Trajectory analysis features offers possibilities for searching events, reduces the number of missed detections, improves the detection distance, and reduces duplicates.

View people and vehicles over a timeline

Required. You must have Site Viewer and Site Admin access to view the Motion tab under the camera feed. Learn more about Roles and Permissions for Cameras.

You can view people and vehicles detected by a Verkada camera within historical footage.

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera to view its feed.

3.At the top, click Motion.

4.To the right, click Show Pathsto toggle on/off the feature.

5.(Optional) Make a selection on the video player grid to search for motion in the area.

6.(Optional) Use the People, Vehicle, and Date filters for more granular searches

7.Hovering over a thumbnail with the people or vehicle filters selected gives a count of the people/vehicles in the frame with an option to archive the clip. By hovering over the previews, you can see tracks for the individual.

8.Click the thumbnail to be taken to the exact time in the recorded footage.

Note: People and/or vehicles will only be available if these objects were detected in the camera frame.

View people trajectories (paths)

The people trajectories feature visualizes the paths of people moving through the scene to show the trajectories of each detected person.

Trajectories drastically improve the motion event recall and enable the cameras to recognize people and vehicles at a further distance. For a detailed breakdown of the detection ranges of each model, see the People Analytics Guide.

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera to view its feed.

3.At the top, click Motion.

4.(Optional) Make a selection on the video player grid to search for motion in the area.

5.Select the People or Vehicle filter to see the trajectories.

Compatible cameras

The following table outlines which camera models support Motion Events, which models support Motion Trajectories, and where the motion model is running. Newer camera models have the capability to run the motion detection model on the camera, whereas D-series cameras still rely on the Verkada Cloud to run the model.

People and Vehicle History Search

People and Vehicle History Search

Learn how to use the Search page to view all people and vehicles in your organization

Updated over a week ago

You can use the People and Vehicle search pages to:

Search for people

See also how to search for people using our mobile apps.

Search for People of Interest

Set People of Interest notifications

To receive alerts for People of Interest, you need to set up alert based on your events.

IMPORTANT

People of Interest replaced Profiles on June 8, 2023. Profiles created before this date that were not set as People of Interest are not automatically send People of Interest alerts.

To set up notifications when a particular face is detected:

Create People of Interest

You can manually create a People of Interest group by uploading an image of a person’s face.

Merge People of Interest

Sometimes duplicate People of Interest are accidentally created. If this happens, you can merge the duplicate People of Interest profiles.

Create a new tag to People of Interest

You can create and add tags to People of Interest to group similar profiles together.

Type the desired name and at the bottom of the tag list, click Add Tags.

Add a tag to a user’s profile

Select the profile and select the plus (+) icon (adjacent to the Tags button). If the tag you want to add is already in the list, you can select it from the list.

Filter a tag name

Remove a person of interest

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Search for vehicles

Search all license plates

If you have Verkada License Plate Recognition (LPR) cameras installed, you can use the All License Plates and License Plates of Interest tabs.

Enable Occupancy Trends

The Occupancy Trends feature provides organizations with an estimate of the foot traffic at critical locations within their facilities. These estimates can provide valuable insights for optimizing staffing, adjusting hours of operation, and or tracking the

performance of marketing and promotional activities.

Note: This feature is available on the CB52, CB62, CM42, CD32, CD42, CD52, and CD62 models.

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Installation guidelines

Required. To use this feature, People Analytics must be enabled. To do so, follow the steps in the People Analytics guide.

For best performance, we recommend these installation guidelines during the installation of a camera where Occupancy Trends will be enabled:

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera and go to the camera’s Settings page.

3.Scroll down to the Analytics section and toggle on Occupancy Trends.

4.Return to the camera’s main page and select the Analytics tab (displayed below the camera’s live feed).

5.Click Add lines to open the wizard.

6.Click and drag the camera view to draw a line across the screen. You can draw multiple lines, though data from all lines are aggregated.

7.Click one of the dropdown menus (displayed near the arrow heads) to change how users crossing in that direction are counted. The Ignore option indicates that users crossing this direction are not counted by the Occupancy Trends feature.

8.After you set up the lines for the camera’s view, click Save.

View Occupancy Trend estimates

Export Occupancy Trends results

You can export Occupancy Trends results as a .csv file.

1.Go to the Analytics tab.

2.At the top right, click Downloadto automatically download your occupancy trends results.

View Live Motion on Floor Plans

View Live Motion on Floor Plans

Learn how you can view live motion on your floor plan in real-time

Updated over a week ago

Verkada’s motion display feature offers two ways to see live motion on your site’s floor plans in real-time.

Set up motion detection

With motion detection, the camera’s field of view pulses when motion is seen. This happens in real-time.

1.In Verkada Command, go to All Products > Floorplans.

2.Select the building and floor plan you want to monitor.

3.On Floorplans, at the bottom right, click Motion Detection.

Example: Selected Floor Plan

Detect People Count

Detect People Count

Learn how to detect the number of people in your camera frame

Updated over a week ago

When you scrub through a Verkada camera’s historical video clips:

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