How to install and use Camera Live on a compatible Windows or Mac PC/laptop

Camera Live is a free program for you Windows PC or Mac that can be used to locate its local IP address and to view the camera’s live feed locally and remotely. 

First download the appropriate installation file from the links below and install the program.

For a Windows PC click here

For a Mac click here

Once you have installed the program, open it and click on Add Video. Then click on Discover to find the cameras UID, or enter it manually ensuring it is correct and all in uppercase. Enter the cameras password ensuring this is correct and in the correct case. Then give the camera a name e.g. garden, drive etc. and click on OK.

Once added wait for the camera to connect to the program. When it is connected you will see a green icon next to the UID, you can then view your camera’s live feed by clicking on the play icon. You will see the “No Video” message until you have viewed the live feed for the first time and the program can produce a thumbnail image from this.

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Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Having touble setting up your camera to record to SD card/NVR/NAS drive.

Are you looking to setup recording? If so please see the links below for full setup guides for each recording method. If you have already set it up but have encountered an issue it may be worthwile running through the setup once more, to check for any errors or mistakes.

SD card recording

UCAM NVR recording

NAS Drive recording

If you are still seeing an error or it is not working as expected please take a look at the common issues and their solutions in the list below.

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SD card not supported or faulty.

Motion detection page not configured correctly

NAS details not entered accurately.

NVR IP address may have changed.

Incorrect Task Management setup

How can I transfer video clips from an SD card in the camera to my computer?

If you are looking to transfer recordings from an SD card installed in the camera to you computer over WiFi this is limited to one file at a time for practical reasons:

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1) If your SD card had, for example, 128GB of clips it would not only be very cumbersome to transfer that quantity to your computer over your local WiFi but potentially slow down your local network too. As SD cards have very limited file speeds transferring this magnitude of data may also take a very long time to offload.

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2) It is also impractical or unwise to transfer en masse as it would also cause a slow down of the camera’s capabilities for the time while the transfer is progressing, and your camera could miss key motion events from being recorded.

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Solutions? There are a number of options available to you:

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– You can browse the recordings stored on your camera directly from a web browser and check which recordings are important to keep. You can play back the clips in your browser without needing to download to your computer first. Click here for a guide on how to do this.

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– You can set the sd card to auto overwrite so that it automatically deletes the oldest recordings when the card is full, so you don’t have manually delete.

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– You can use a number of tasks in the camera to automatically offload clips from the sd card (before they get overwritten) to Dropbox, your own FTP server, etc.

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– If you really must download everything off the SD card the easiest and quickest way is to take the sd card out and insert directly into your computer (if it supports SD media) and then simply drag and drop the files off the card to your computer.

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These are but a few suggestions. If you need further advice on the full range of recording and playback options do get in touch with our Support Team and they will be delighted to help.

Cannot connect to the camera remotely using the app.

Are you having trouble connecting to the camera using the app on your phone? This may be a p2p error. The camera and app use p2p to connect, if the camera is unable to connect to the p2p server then it will not be viewable via the app. Click here to check and resolve this.

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Has the camera been set to a static IP? We do not recommend setting the camera to a static IP as this is not usually required and can render the camera inaccessible if setup incorrectly. Click here to check this has been setup correctly. 

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Is the UID correct and all in uppercase? If any character in the cameras UID is not in uppercase it will not be able to connect to the app remotely. If this is the case, delete the camera from the app and add it again. For help with this click here for an Android device and click here for an iOS device.

Changed WiFi router or given a new router by your ISP?

If for some reason you have changed/updated your WiFi router your camera(s) will need to be reset to factory defaults and setup again, since the WiFi details and ip addressing on your camera(s) will still be that of your old router.

To reset your camera(s) and start afresh please click here.

NB: Be sure to read and follow the reset instructions carefully to avoid any problems or delay in setup.

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Once reset you will need to setup the WiFi connection again. Please follow one of the guides below to complete this.

PC Method

App Method

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WPS Method, for WPS enabled routers.

Power LED flashing rapidly and camera offline?

A rapidly flashing green power LED usually indicates that the camera’s firmware has encountered an error. This is rare but can occasionally happen after an unexpected power cut (if the camera is in the middle of performing a task), due to incorrect settings in the camera (too many enabled tasks, conflicting settings etc.), or due to a faulty SD card. 

This can usually be resolved with a reset of the camera. To do this first power down the camera and leave it for at least 10-15 minutes, then follow the steps on the page linked below to reset the camera. Note: a reset will clear all changed settings in the camera and revert it back to the defaults.

How to reset the camera

If the reset does not clear the error then you should get in touch with our support team using the “contact us” form as they will be able to advise on the next steps to resolve the issue.

How to install and use Camera Live V1

How to reset a camera.

If you think you need to reset your camera we recommend you first get in touch with us using the “Contact us” form as a reset may not solve your issue and will wipe the camera of any user data, meaning you will need to set the camera up again.

But should you want to reset your camera anyway please use either of the guides below.

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

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There are two ways to reset the camera: physically by pressing the hardware reset button or digitally via the camera’s web interface….

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Physical reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.

5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.
For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paper-clip or similar.
9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

Digital reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.

8) log in to the camera interface on a PC, see the guide here on how to do this.

9) Go to Setting, Tools, Backup or Reset.
10) Click on Reset, then when it appears click on Reboot.
10) Wait 5 mins for the camera to power up fully, ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is admin (in lower case) for both.

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new. You’ll find the details here: http://ucam247.helpsite.io/categories/3646-camera-setup

Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Camera is rebooting often

Do you find the camera does not remain online for any length of time? If so this is usually a setup or a hardware error, typically with the SD card or the recording setup. Please take a look at the troubleshooting guides below to help resolve your issues.

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SD card not working.

Too many tasks enabled.

Issues with power supply, outdoor cameras.

Cannot view the video from the app.

If you are having trouble viewing video in the app it is likely due to one of the issues listed below. 

Poor Wifi connectivity

p2p disabled

Privacy mode enabled blocking access to the live feed.

Live feed or playback is jerky and not smooth

The first thing to check will be that the camera has a strong WiFi connection. This can be checked in the app by going to Edit Camera, Advanced Setting, WiFi Setting and should be at least 50-60%. A poor WiFi signal can cause the playback of the live feed to be poor. Click here for advice if the WiFi signal strength is poor.

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If the WiFi connection is strong, the next thing to check will be that the stream setup is set appropriately for your network. The defaults for this are below and can be found by logging in to the camera’s web interface and going to Setting, Camera, Stream Setup.

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The H.264 bitrate should be left at the default of 1536, raising this can cause the camera to send more data than your router can cope with causing a jerky live stream.

The MJPEG stream should not be set higher than the default of 50. This is an uncompressed stream that is used for the cameras motion detection, not for recording or streaming, raising this can cause issues with the streaming as it puts a high load on the camera.

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You should also check that you do not have too many tasks enabled, conflicting tasks can cause issues with the camera’s ability to stream well. You should only have one of task 7, 8, 9 or 10 enabled at any one time. For more information on setting up the task management page click here.

NVR IP address keeps changing.

You have setup and NVR with a camera successfully however it stops recording after a short time.

This may be due to your router assigning the NVR a new IP address very often. In this case the best way to prevent this from changing and your details in the Storage Setup page becoming incorrect is by setting the NVR to a static IP address.

To do this please take a look at our setup guide for Setting the NVR to a Static IP address.

Having Trouble With WiFi setup?

Does your WiFi use older WEP Encryption? If so click here

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Not getting a wireless connection where you have placed your camera? Click Here for more information.

Ebitcam is committed to be the global leading provider of smart space service. We offer: Smart Security Products ( Cloud Cameras, Cloud Box and Alarm Devices), Smart Home Series Products and Cloud Services( Cloud Storage, Big Data Processing, Artificial Intelligence, etc.)

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As a national high-tech enterprises and double soft enterprise, Ebitcam always adheres to user-oriented, technological innovation as the driving force, and continue to create high-value products and services for users. We already has hundreds of core intellectual property rights, and all products have passed FCC/CE/ROHS etc. international certifications.

How to use Ebitcam PC Client

Using the Website browser or PC client

To access camera via web browser or download for PC client, please visit https://www.ebitcam.com/device . Connect camera to your network with the included Ethernet cable.

Log In & Sign Up

The following window will appear in the web browser and on the client side

Note: for better viewing experience, you can download the EBITCAM PC client by clicking the “Download” in the upper right corner of the login screen.

Ebitcam Setup And User Guide

Read More : Danale Wireless Camera Installation Guide

Main Interface

The camera features a number of different settings, all of which you will be able to access through the main interface. Keep in mind that when you are changing the settings, which we will be discussing in this chapter, the camera must first be live and active.

①Device Add button：Click the “+” to complete the device addition according to the wizard.

②Device delete button：Click to delete the added device.

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See also  How to add Ebitcam camera

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③Device refresh button: Show all device thumbnails

④Device Thumbnails: For each device that has been added to the account, one thumbnail appears. Below the image, the Nickname of the device is listed.

⑤Stop/ Play：Press the button and you will be able to see the live feed.

⑥Record：to initiate a live recording.

⑦Snapshot：to create a snapshot image of the current view.

⑧Microphone：to transmit your voice through the device.

⑨Image setting：which enables you to set the mode for brightness, contrast, saturation, etc.

⑩Speaker：to transmit remote sounds.

⑪Resolution：user can choose the resolution of the images.

Pan, Tilt

On computers only: move camera left, right, up and down using directional controls. These controls are only available as you move the mouse to hover over the display edges (top,bottom, left and right in the middle). Not all cameras provide the full range of rotation, panning, tilting, etc.

Note:The screen can not be zoomed on the computer.

Playback

If you do not have an SD card in your camera, this will be a blank screen. If you do have an SD card in your camera and you capture videos, you will see a list of videos on the this screen.

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See also  How to add Ebitcam camera

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Settings

More (Account Settings)

The Settings page contains the following options:

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How to add Ebitcam camera

Introduction

Thank you for making the choice to purchase Ebitcam Camera. We’re sure that you will love everything that this fantastic security camera has to offer from the ease of setup and use to all of the fantastic features it offers. In this manual, we’ll cover everything you need to know about the camera, including how to set it up, how to download apps for your smartphone, and how to control all of the aspects of the camera right through our website.

Let’s get started so you can get your camera set up and running to provide you with that added measure of security you need for your peace of mind.

What Is the Ebitcam Camera?

The Ebitcam Camera offers users a number of functions that help to make it an ideal solution to those looking for added security and peace of mind in both home and office settings. Let’s examine some of the biggest benefits you will find now that you’ve chosen to use this security camera.

Traditional IP cameras tend to be difficult to install and use. The Ebitcam Camera does not have this issue. It’s relatively simple to set up and use, as you will see through the course of this manual. It is a plug and play system, and offers a wealth of different features.

In addition, it offers:

Users will be able to work control and use their security camera through a variety of different devices, including iOS and Android devices. We will cover those devices, as well as how you can use them, throughout the course of this book.

Quick install and connect

One of the best features of this camera is the fact that you can operate and control it through multiple sources. You can use the interface on your computer at the www.ebitcam.com site, or you can download an app for your iOS or Android device – it will work with both phones and tablets. Let’s examine how you can get and set up the app on each of these different platforms.

You can operate and control the cameras in several way by downloading and installing the Ebitcam app, available for the following platforms:

iOS or Android device (both phones and tablets). To use the application, you need to have:

– iOS devices: iOS 5.0 or above – Android devices – Android 2.1 or above; at least 600MHz. Laptop or computer for Windows or MAC Webpage on the website by logging into your account at the www.Ebitcam.com site. The following sections detail installing and using the Ebitcam mobile app for iOS and Android devices.

Downloading the Ebitcam App

Download ‘ Ebitcam ‘ APP from APP Store(iOS ) or Google Play Store(Android).

PC users please download our APP: https://www.camapp365.com/ebitcam/ebitcam-for-pc

Creating an Account

To use the camera, you will need to set up an account with Ebitcam.

To create an account:

Logging in to the EBITCAM Account

Note: If you forgot your password, you can click the Forgot password link.

Connecting the Device

Access to the camera is accomplished with an Ethernet or Wi-Fi connection:

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See also  How to use Ebitcam PC Client

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To connect your device to your network:

Note: This only needs to be done once during the initial setup. After you connect your device to the network, you need to log in to your EBITCAM account and add the device to it.

Add camera to account

Click on ‘+’ in top left corner, select the device model, scan the QR code and add the device ID, and enter the network connection interface.

Select network connection method

When network configuration, you can choose Wi-Fi configuration or ethernet configuration.

Wi-Fi connection

Click the WiFi connection icon and press the RESET button to enter the WiFi configuration mode. Input the WiFi password, the connection should besuccessful!

Note: ① Press RESET key, hold for 1-2 seconds to enter the WiFi configuration,longpress10-12 seconds to restore the factory settings.

② If the WiFi configuration fails, check the following:

· That your wireless network is turned on and active.

· That you have entered the correct Wi-Fi password.

· That your Wi-Fi is 2.4 Ghz. If it still unable to connect, try to connect using an Ethernet cable.

③ The Outdoor Cameras only supports wired connections for WiFi.

Ethernet connection

Plug in the network cable and click the Ethernet Connection icon to connect to the network, change the password, rename the device, set the time zone and you are now ready to access the device.

Using Apps for iPhone and Android

Camera List Previews

The camera list panel contains all cameras you have added to your account. Each preview picture has various indicators for online, password changed status,offline or alarm.

Account Settings for Mobile Devices

The Settings page for iOS and Android are very similar. Minor differences are Account Settings for Mobile Devices indicated below.

The Settings page for mobile devices contains the following options:

User guest password：If you wish to allow someone access to your Camera, you can assign them a user guest password, which can be disabled at any time. Guests can view what the cameras are broadcasting and can move the cameras, but they will not be able to make any changes in the settings or use the remote microphone.

Binding email：Enter an email address. This is the email account to which Notification is sent when you ask to reset your password.

About：Software version

At the bottom of the screen, there is a Clear cache button. Click this to clear the cache on your mobile device. The original snapshots and/or videos stored on either your SD card or your Storage Device are not deleted when you click Clear Cache.

View a camera’s live video

To view a camera’s live video, touch a preview picture. Initial display will show a navigation bar with Buttons of record, snapshot, microphone, speaker, and Image setting buttons.The navigation bar will Disappear after two seconds.Touch anywhere on the live view to activate it again.

The following icons are located on each video image on the screen:

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See also  How to use Ebitcam PC Client

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Pan, Tilt, Zoom

SD card video recording setup

Please go to Setting to enable the recording function after the SD card is inserted into the card slot on the camera.

Note: Please insert and remove the SD Card when the power switch is in the OFF position.

Step 1: View the video

Step 2: Go to Setting Page

Step 3: Select ‘Record’

Step 4: Select ‘Continuous Recording’

Step5: Open the ‘Enable Recording’ button, Click ‘Apply’

Device Settings

The Device Settings Page features a number of different tabs that are just to the right of your cameras. You are able to switch between the different cameras to access the settings information for each of them. Let’s look at the long list of items under this section.

About

In this section, you will find information about the particular camera that you are using.

It features several sections:

Nickname

In this section, you will be able to enter a nickname for your camera. Simply type the name into the box and then click on apply.

Now, that camera will go by that particular nickname when it shows up on the left side of the screen. This can make it nice and easy to know which camera is which quickly.

Date/Time

In the Date/Time tab, you can set the date and time for your camera. Choose the date, time, and the time zone. You can also choose to synchronize to the local date and time automatically. However, you can change the time manually if you prefer. You will want to have the correct date and time so you can schedule your recordings correctly.

System

Under System, there are three sections under System, as detailed below:

● Online upgrade

Online upgrade displays the current version number and shows if there is a newer version. You will see a red dot next to the Setting icon identifying that there is a new upgrade available. To download and install the latest software version, click Update.

● Restore to factory settings

If you click Restore, it will restore the camera to the factory defaults, which can restore to factory settings be helpful in case you have made changes to the camera and want to cancel these changes.

● Restart device

Clicking Restart reboots the camera. It is the same as unplugging the camera and plugging it back in again but is accomplished remotely. Note: When the camera goes office, such as when using the Restart button, the snapshots are deleted if you do not have storage.

Device Admin/Guest Password

● Admin Password

Each camera can have an Admin password. You can choose to give a person admin permissions on a single camera, but not all of the other cameras in your system, when you change the password through this setting.

● Guest Password

If you wish to grant someone access to your camera, you can assign them a device guest password, which can be disabled at any time. Guests can view what the cameras are broadcasting and can move the cameras, but they will not be able to make any changes in the settings or use the remote microphone.

Alarm

The camera carries the mobile detection and alarm. After the mobile detection is opened, the alarm information can be sent to the mobile phone when the camera detects the moving events and the objects are moved.

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See also  How to use Ebitcam PC Client

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Record

Under the Record tab, you have the ability to enable recordings based on two different options: Continuous Recording and Event record. You should enable one of these options if you wish to schedule recording times automatically.

Accessory

The cameras can detect motion in the viewing areas and can as a result of that detection, take a snapshot, record a video, trigger an alert, etc.

The Accessory tab offers two options to configure what the camera should do if and when motion is detected in the covered area:

● Motion Detection

Select the Motion Detection tab to determine how sensitive the camera is when it comes to sensing motion. You can change the sensitivity settings for day and night operation separately to improve motion detection.

● Add Accessory

The Add Accessory is for external devices connected to the camera. This setting will only occur if the camera has RF peripheral functions.

SD Card

The SD Card section indicates whether you have an SD card in the camera and whether it is enabled.

● To use the SD card, place it into the slot on the back of the camera.

● If the camera does not recognize the SD card, remove the card and unplug the camera. Put in the SD card and then plug in the camera. The camera will reboot, and then it should be recognized.

Note: It is always recommended that you format the card after installation.

Recording Device

Using the Recording Device option, you can introduce another element of The Recording Device , the Cloud Box. The Cloud Box is an ideal DIY (Do It Yourself ) security solution for homes and small businesses that require the recording of many hours of continuous video.

To use a Cloud Box, you must first connect the Cloud Box to the same network where one or more cameras are connected. Once you have confirmed that the Cloud Box is connected, you need to enter the Cloud Box ID and password and enable its use in the Recording Device tab.

Cloud Storage

The cloud storage function is a video storage function developed by wireless ip cameras based on moving object detection technology.

When a camera detects moving events such as someone walked and objects were moved, the camera will automatically start to record,and highly encrypted upload to the cloud. At the same time effectively avoiding the loss of key evidence caused by human destruction, SD card damage, you can feel at ease.

Network

Warning: If you change the settings on this tab, it is possible that the network can be disconnected.

The Network Tab enables you to choose the network interface that you want to use – Ethernet or Wi-Fi. When you choose Ethernet, you can view the MAC address, the network status, and the IP information.

Once your device is connected, it is recommended that you do not change the settings or click Apply on the Network tab, as this is likely to cause you to be disconnected from the Network.

OSD (On Screen Display)

In the OSD tab, you are able to manage what displays on the video screen. These settings include:

● Display Text – Add text that will show up on the video screen.

● Display Date – Choose whether to display the date on the screen and the type of date format (MM-DD-YYY or YYY-MM-DD).

● Display Time – Choose whether to display the time on the screen and the time format (12 hour or 24 hour).

● Display Day of the Week – Choose whether to display the day of the weekon the live screen. After changing the settings, click Apply.

Others

Use the sliders to adjust the Speaker and the Microphone. You can make the Others volume higher or lower with these sliders. Sliding to the right makes the volume go higher, and sliding to the left makes it lower.

Flip is used when the camera is mounted upside down (for example, when it is attached to a ceiling). It will fiip the images viewed from the camera (either snapshot or recordings) so that they appear properly.

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2.After the Swann Security app is installed on your phone, the Swann Security app icon appears on the Home or Apps screen. Simply tap the app icon to launch the Swann Security app.

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Once done, tap the Next button to proceed.

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email, try checking the Junk/Spam folder. After that, tap the Done button to return to the Sign In screen.

If your phone’s GPS setting is turned off or the location is not accurate, tap to enter your address manually.

Providing your device location helps us personalize your experience on the Swann Security app and other Swann services. Once done, tap the Next button to proceed.

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The Remember Me option allows you to save your login credentials so you don’t

have to sign in every time you open the app.

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To pair your first Swann device, tap on the screen, as shown on the right. Then follow the in-app instructions to connect your device to your home Wi-Fi network and link it to your Swann Security account. Once the pairing process is complete, your device will be displayed on the Live View tab.

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Note:

Swann Security Android App Manual

Read More : SwannView Plus app download and access

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After you have paired your first Swann device,

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you can add subsequent Swann devices via:

•the Pair Device menu option in the app menu, or

•the button in the Devices tab.

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App Menu  Devices tab

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During the pairing process, you’ll need to scan the device’s QR code which can be generally found on the top, bottom, or

back of the device. See the figures below for examples of where the QR code can be located.

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ID:990a1af6da5a

If your phone can’t scan the QR code

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At some point, you’ll see a prompt to rate

the app, just follow the prompt, if you want to rate and review the Swann Security App via the Google Play Store.

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App Menu: Tap to open the menu where you can edit your account profile, pair a new device, download the app manual,

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contact technical support, and more. See “App Menu” on page 10.

Activities Tab: Tap to obtain a detailed report of the current day and past week’s device activities. You can also turn on or off the Do Not Disturb feature, which is helpful when you want to stop receiving push notifications from the app at certain times, such as when you’re sleeping or in a meeting. For more information, see “Activities Tab” on page 23.

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Playback Tab: Tap to access and playback the event recordings from your devices. For more information, see

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“Playback Tab” on page 15.

Live View Tab: Tap to view live video feed from all your connected devices in multi-view screen as well as in single-view

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where you can operate specific camera functions. For more information, see “Live View Tab” on page 11.

Modes Tab: Displays the icon of the currently active mode. Tap to manage modes and configure the behavior of your devices for the Home, Night, and Away modes. You can also set up schedules to automate mode changes. For more information, see “Modes Tab” on page 17.

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Devices Tab: Tap to view and manage settings for your devices, check device status, perform general maintenance,

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including firmware updates and device reset. For more information, see “Device Management” on page 24.

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Add and manage the Secure+ plan subscriptions for your Swann Security devices.

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Update your Swann Security account profile name, password, and address. See “Updating your Swann Security

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Account Profile” on page 36.

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Pair a new Swann device to your Swann Security account or re-pair an existing Swann device (for example, after the device has been factory reset).

View and manage camera event clips that were downloaded to your phone. See “Viewing Saved Recordings” on page 42.

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(Selected DVR/NVR only) Link your Dropbox account to your Swann Security account which will enable you to save recordings using Dropbox as an external cloud storage. Refer to your DVR/NVR’s instruction manual for more information on activating the Dropbox feature.

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Download the latest Swann Security app user manual (PDF file) to your phone. For best viewing experience, open the file using Acrobat Reader (available on Google Play).

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Display the application version information, your phone model number and the Android OS version. You can also access the terms of service and privacy policy relating to the Swann Security app.

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Open the Swann.com website where you can find and purchase the latest products to integrate with your current

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Swann Security system.

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Obtain technical support for your Swann Security devices. See “Additional Support” on page 48. Sign out of the Swann Security app.

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Tap to configure settings for the Live View tab. You can hide, resize, or reorder device tiles to suit your preferences.

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For more information, see “Live View Tab Settings” on page 14.

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You can change the device tile layout on the screen between list, grid and hybrid (customizable small/large tiles) views.

The device name. You can rename the device via the Devices tab > Select the device > Name. Tap to refresh the live video feed if the streaming has stopped.

Check out other pages for More.

UniFi OS is pre-installed on UniFi Consoles, streamlining the setup process so you can get your network up and running quickly. Although it is possible to self-host the UniFi Network Server or setup Access Points (APs) in Standalone Mode, these methods lack key advantages including automated backups, system updates, and more advanced software offerings.

If you are new to UniFi, we encourage you to check out Introduction to UniFi to learn more about device adoption, remote management, and the UniFi ecosystem in general.

Have You Purchased a UniFi Console?

Our UniFi Consoles are built to run UniFi OS and come pre-installed with all UniFi Applications. This includes things like the Dream Machine, Dream Router and Cloud Key G2 Plus. With these consoles, it’s easy to automatically establish backups, update hardware and software, and ensure maximum compatibility by minimizing third-party inter-operation.

Set Up a Console

UniFi Consoles can be setup from the web or our mobile app. Regardless of which method you choose, you will be able to continue managing UniFi both via the mobile app and web following the initial setup.

Using the Mobile App (Recommended)

Using a Web Browser

Do You Have an Access Point Without a Console?

Standalone Mode should only be used when configuring a small quantity of APs because they do not support seamless roaming. Instead, you will need to manually connect to each AP as you move out of range. Also, APs must have a wired connection to your network; wireless meshing is not possible. Finally, remote management is not possible because it is done entirely through the UniFi Mobile app while locally connected to your WiFi.

For information on Standalone Access Points, check out our article here.

How to Set Up UniFi

Read More : How to set up a Hikvision CCTV system

Do You Plan to Host a Server Yourself?

UniFi can also be self-hosted on a Windows/macOS/Linux machine, but this is only recommended for users proficient with network administration, because it requires constant and precise attention. You’ll need to manually configure your network for sufficient communication between UniFi Network and all of your networking devices. Success hinges on your ability to continuously navigate various third-party software, firewalls and other networking devices.

For information on Self-Hosting, check out our article here.

Common Troubleshooting

Our setup flow is designed to be as seamless as possible. However, some circumstances, often related to external network configurations, may cause setup failures.

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Check Your Physical Connections

Ensure that your power and network connections are secure. If they are, but your issue persists, we recommend using our UniFi cables for optimal compatibility and performance.

Verify Your UniFi Console’s Internet Connection

UniFi Cloud Gateways (UniFi Consoles such as our Dream products, which contain an integrated security gateway) are usually connected directly to the internet. However, non-gateway consoles, such as the Cloud Key Gen2 Plus, can be incorrectly placed on a network or VLAN with restricted internet access. Please ensure this isn’t the case for your consoles.

Update to the Latest Version of UniFi OS

For the best setup experience, we recommend updating to the latest version and ensuring that automatic updates are enabled.

Open All Required Ports

Third-party gateways, firewalls, and Internet Service Provider (ISP) modems occasionally block traffic required for set up. Some of these include:

See Required Port Reference for a complete listing of all requisite ports. You may wish to contact your ISP to ensure none of these are being blocked. We also recommend disabling any third-party firewalls.

Clone Your ISP Router or Modem’s MAC Address

Some ISPs restrict connectivity to certain MAC addresses. You may need to clone your modem or router’s MAC address in order to set up your UniFi Console. We recommend contacting your ISP first to confirm whether or not this is necessary.

Contact Your ISP

If you’ve tried all of the tips above but are still having setup issues, please contact your ISP to ensure that they have not restricted your UniFi Console’s connectivity.

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Standalone Access Points (without UniFi)

UniFi access points (APs) can be set up and configured without any additional devices, but their features will be limited.

We recommend using a UniFi Cloud Gateway (e.g., Dream Machines and Dream Routers) or a dedicated UniFi Console (e.g., Cloud Key G2 Plus) to access our full features, including an integrated internet gateway for advanced network security, detailed traffic analytics, seamless VPN access, and powerfully intuitive Policy-Based Routing (PBR).

Limitations

Be aware of the following limitations of Standalone Mode:

Setting Up Your APs

Unable to Join the Network ‘UniFi’

Our APs broadcast a hidden WiFi used just for device setup. If you cannot connect to it, a mistake was made during your setup process.

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My AP is not powered on, or in a factory state.

Your AP should emit a solid white LED indicating that it is turned on and ready to be set up. If the LED is off, make sure it is receiving proper power. Consult your AP’s specifications to confirm its required power input.

A solid blue LED indicates that the device was already set up. In this case, you should factory reset it and try again.

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My AP does not have network connectivity.

APs must receive an IP address from your network- from your ISP modem, or a third-party router/gateway.

Verify if your AP has an IP address by using the Discovery feature in our WiFiman Mobile App (iOS / Android). If the device does not appear, or it appears with our ‘fallback IP address’ (192.168.1.20), this indicates a problem with your network’s configuration. Make sure your AP is properly connected to a local network port (LAN) of your modem or gateway/router.

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UniFi – How to Reset Devices to Factory Defaults

A factory reset is useful for a creating fresh setup of a UniFi Console, or device that was already configured in a managed state.

Restoring with the Reset Button

All UniFi devices have a Reset button. You can return a device to a factory-default state by holding this for 5-10 seconds (depending on the device), or until the LEDs indicate the restore has begun. Your device must remain powered during this process.

Example: The diagram below illustrates how to locate this button on the UDM Pro.

Restoring From Your UniFi Application

UniFi Devices

All UniFi devices can be restored to their factory defaults via their respective web or mobile applications. This is located in the Manage section of a device’s settings. Depending on the application, this may be referred to as Forget (UniFi Network) or Unmanage (UniFi Protect).

Selecting this option will unmanage the device from your UniFi Console and restore the device to a factory default state.

UniFi Consoles

A UniFi Console admin with Owner privileges has the ability to restore their console using the “Factory Reset” button located in the UniFi OS System settings. 

Frequently Asked Questions

Why does my device still appear in my application after I restored it using the physical Reset button?

The physical reset button does not remove the device from any applications it was adopted to. This can be done under the Manage section of the device settings.

Why does my device say “Managed by Other”?

This will occur if the device was managed by another instance of a UniFi application. This includes cases where the UniFi Console (e.g., Dream Machine Pro, or Cloud Key) was factory restored, because the UniFi device still considers itself as being managed by the ‘old’ application console, prior to restoration.

There are several options to resolve this:

Note: If you are self-hosting the Network application, you should only ever download the UniFi software on a single machine which will act as the UniFi Network Server. Some users mistakenly download this multiple times because they believe it is a requirement to manage their Network Application from other devices, but this is actually creating a completely new instance. To manage your network from another device, you can type in the IP address of the UniFi Network Server while connected to the same local network. Alternatively, you can enable Remote Access to manage your network anywhere. See Connecting to UniFi to learn more.

Why is my UniFi Device not factory restoring?

Ensure that your device remains powered on during the restoration process, otherwise it will not occur. 

It is also possible that you held the button for too short of a time (resulting in a reboot), or too long of a time (resulting in entering TFTP Recovery Mode). Refer to our UniFi Device LED Status guide for more information.

UniFi Network – Understanding Device LED Status Indicators

Learn how to identify your device’s state based on the LED color patterns. These blue and white status LEDs apply to all our UniFi access points, routers, switches, and the UDM base model.

Status LED Patterns

Note: The animations are for illustrative purposes – the speed of the flashing or strobing patterns below might differ slightly from your device’s.

Flashing White / Off Every 1/2s

The device is initializing and booting up.

Steady White

The device is ready for adoption.

Slow Flashing Blue (UDM Only)

A client device is connected to the UDM via Bluetooth.

Blue and Flashing Off Every 5s (UDM Only)

There is no internet connection to the UDM.

Steady Blue

The device is adopted and is in normal operating mode. Access Point is broadcasting WiFi.

Strobing White / Off

If this happens, power cycle the Access Point.

If this doesn’t help, please reach out to our support team.

Quickly Flashing White / Blue

The device firmware is currently being upgraded – do not interrupt the process.

UDM will flash only white during an upgrade.

Blue and Flashing Off Every 5s

Access Point has lost network connectivity and is searching for a wireless uplink.

Rapid Flashing Blue / Off

The device “Locate” feature was activated in the UniFi Network application.

Flashing White-Blue-Off

The device is in TFTP mode.

To enable this mode:

If this wasn’t intentional, please ensure the device’s reset button isn’t jammed (it should click when pushed).

LED Off

The device is offline.

Verify the Power, POE, and Ethernet cables to troubleshoot.

UniFi Bridge to Bridge (UBB)

Including the statuses described above, the UBB has two additional ones:

Red with Circulating Blue LED

The 60 GHz link cannot be established or has dropped due to bad weather. If the UBB fails over to 5 GHz, the LED will remain red. When the 60 GHz link is re-established, the LED will turn blue (or the custom color selected in the UniFi Network application).

Note: If the other bridge device is within range and the UBB LED is red, we recommend adjusting the UBB’s position to enhance the signal strength.

Green

If the Alignment Tool enabled in the UniFi Network application, a green LED means the UBB devices are properly aligned.

Note: If the other bridge device is within range and the UBB LED is green and red, we recommend adjusting the UBB’s position until the LED is green.

LED Patterns for Ports

The ports of UniFi Security Gateways and UniFi Switches have a different type, number, and location.

Please refer to your specific device model’s Quick Start Guide (QSG) for the exact location and description of its ports.

Console Port’s right LED (in the applicable devices):

Speed/Link/Act (right LED ports other than Console):

PoE (left LED on ports of applicable devices):

SFP (in the applicable devices):

See specific port LED information in the Hardware Overview section (between pages 5 and 6) of the Quick Start Guides (QSG). You can find the QSGs in the Documentation section of our UniFi Downloads page, by searching for the device in question in the left-hand menu.

LED Patterns for PoE Adapters

LED is Off: PoE is Off.

LED is On and steady: PoE is functioning as it should.

LED is blinking: this is not a configured state, this may indicate that the device is not connected properly, or that something is wrong with the cable.

How to Disable Device LEDs

The device status LEDs can be disabled for all the site, or only for specific UniFi devices.

To enable/disable status LEDs throughout a site, go to to Settings > Site on the UniFi Network application and edit the LED feature in the Services section.

To configure specific devices individually:

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Introduction to UniFi

UniFi is a powerful and intuitive operating system enabling an end-to-end management experience for all of your IT needs. When paired with our specially designed hardware, you will have unparalleled control over your network and WiFi, security cameras, VoIP phones, door access, smart enterprise lighting, digital signage, and much more!

Check out ui.com to learn how we can help simplify your IT management!

UniFi Consoles

The UniFi experience begins with one of our UniFi Consoles. These were created to run our UniFi software which allows you to manage your network and WiFi, security cameras, VoIP phones, door access and more!

UniFi Cloud Gateways combine the power of a UniFi Console with an integrated internet gateway. This brings you advanced network security, seamless VPN access, detailed traffic analytics and more.

A Cloud Gateway is all you need to hit the ground running with your home or office network.

For further customization, we offer specialty UniFi Consoles to fit specific needs:

Note: While some users choose to self-host their UniFi Network application, we do not recommend self-hosting unless you are highly familiar with networking administration. Invalid configurations may lead to system crashes, poor performance, and compromised network security.

For more details, please see our recommendations in Which Ubiquiti UniFi Console is Right For Me?

UniFi Applications

The UniFi application suite is thoughtfully constructed to serve a wide variety of technological needs within your home or business:

Adopting Devices

Device adoption is the process of setting up a device and linking it to the respective UniFi application so you can manage it. For more details, see Device Adoption.

Remote Access and Your UI Account

Your UI Account allows you to manage UniFi from anywhere in the world using our UniFi Site Manager at unifi.ui.com, or our UniFi Mobile Apps (iOS / Android). See Connecting to UniFi to learn more about remote and local connections.

Other benefits of using a UI Account include:

Standalone Access Points (without UniFi)

UniFi access points (APs) can be set up and configured without any additional devices, but their features will be limited.

We recommend using a UniFi Cloud Gateway (e.g., Dream Machines and Dream Routers) or a dedicated UniFi Console (e.g., Cloud Key G2 Plus) to access our full features, including an integrated internet gateway for advanced network security, detailed traffic analytics, seamless VPN access, and powerfully intuitive Policy-Based Routing (PBR).

Limitations

Be aware of the following limitations of Standalone Mode:

Setting Up Your APs

Unable to Join the Network ‘UniFi’

Our APs broadcast a hidden WiFi used just for device setup. If you cannot connect to it, a mistake was made during your setup process.

My AP is not powered on, or in a factory state.

Your AP should emit a solid white LED indicating that it is turned on and ready to be set up. If the LED is off, make sure it is receiving proper power. Consult your AP’s specifications to confirm its required power input.

A solid blue LED indicates that the device was already set up. In this case, you should factory reset it and try again.

My AP does not have network connectivity.

APs must receive an IP address from your network- from your ISP modem, or a third-party router/gateway.

Verify if your AP has an IP address by using the Discovery feature in our WiFiman Mobile App (iOS / Android). If the device does not appear, or it appears with our ‘fallback IP address’ (192.168.1.20), this indicates a problem with your network’s configuration. Make sure your AP is properly connected to a local network port (LAN) of your modem or gateway/router.

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Introduction to UniFi

UniFi is a powerful and intuitive operating system enabling an end-to-end management experience for all of your IT needs. When paired with our specially designed hardware, you will have unparalleled control over your network and WiFi, security cameras, VoIP phones, door access, smart enterprise lighting, digital signage, and much more!

Check out ui.com to learn how we can help simplify your IT management!

UniFi Consoles

The UniFi experience begins with one of our UniFi Consoles. These were created to run our UniFi software which allows you to manage your network and WiFi, security cameras, VoIP phones, door access and more!

UniFi Cloud Gateways combine the power of a UniFi Console with an integrated internet gateway. This brings you advanced network security, seamless VPN access, detailed traffic analytics and more.

A Cloud Gateway is all you need to hit the ground running with your home or office network.

For further customization, we offer specialty UniFi Consoles to fit specific needs:

Note: While some users choose to self-host their UniFi Network application, we do not recommend self-hosting unless you are highly familiar with networking administration. Invalid configurations may lead to system crashes, poor performance, and compromised network security.

For more details, please see our recommendations in Which Ubiquiti UniFi Console is Right For Me?

UniFi Applications

The UniFi application suite is thoughtfully constructed to serve a wide variety of technological needs within your home or business:

Adopting Devices

Device adoption is the process of setting up a device and linking it to the respective UniFi application so you can manage it. For more details, see Device Adoption.

Remote Access and Your UI Account

Your UI Account allows you to manage UniFi from anywhere in the world using our UniFi Site Manager at unifi.ui.com, or our UniFi Mobile Apps (iOS / Android). See Connecting to UniFi to learn more about remote and local connections.

Other benefits of using a UI Account include:

Connecting to UniFi and Remote Management

UniFi allows you to access and manage your UniFi ecosystem from a web browser or our UniFi Mobile Apps, with ease and security.

Using a Web Browser

It’s easy to connect to your UniFi Console through your preferred browser. We generally recommend using the UniFi Site Manager for a simple, secure, and convenient way to manage all UniFi deployments associated with your UI Account.

How to Connect Remotely (UniFi Site Manager)

How to Connect Locally (Local Site Manager)

The Local Site Manager is great when the remote UniFi Site Manager is unavailable, for example during an Internet outage. You may also note improved UniFi dashboard load times and lower latency when locally viewing high-bandwidth recordings from UniFi Protect.

Using a Mobile Device

Download our UniFi Mobile App (iOS / Android) and sign in using your UI Account to automatically see all UniFi Consoles compatible with UniFi OS associated with that account. If you have not enabled Remote Management, you can do so within your UniFi OS settings*.

*UniFi Consoles that are not compatible with UniFi OS, such as legacy Cloud Keys and self-hosted Network Servers can find this in Settings > System > Administration.

Local-only Access

Some users may optionally add a local-only connection. This is done by manually specifying your UniFi Console’s IP Address, Port (8443 for self-hosted Network Servers, and 443 for consoles running UniFi OS), Username*, and Password. Please note that restrictive network configurations or firewall rules may inhibit your ability to connect using this method.

*UniFi Console (Dream products, Cloud Key Gen2 Plus, etc.) offline without a UI Account, the default username is ‘admin’.

Direct Connections

Direct Connections establish a higher-performing management session when connecting with your UniFi Console. This is useful for any remote admin who regularly checks video footage, or manages a very large network with multiple access points. You can learn more here.

For your convenience, the UniFi Site Manager automatically establishes a Direct Connection when you are on the same local network as your UniFi Console.

Direct Remote Connections

It is also possible to establish a Direct Connection when remotely connected through the UniFi Site Manager from outside of your network. The Direct Remote Connection setting can be enabled in either your UniFi OS settings, or your UniFi Network Advanced Settings.

Note: This setting requires a UniFi Gateway with a public IP. Additionally, TCP Port 443 must be open and not used in a port forward rule. 

Remote Access Privacy and Security

Remote access is a secure method of connecting to your UniFi Console from anywhere using your UI Account credentials. We prioritize facilitating direct connections with your local UniFi Console as a means of bolstering data security and optimizing low-latency connectivity. A new admin must be invited by the UniFi Owner in order to gain access. Once granted access, our UI Accounts support multi-factor authentication to ensure maximum security.

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Overview

The Wisenet SKY Cloud Video Management System (VMS) is a Cloud-based service that replaces traditional digital video recorders (DVRs) and network video recorders (NVRs). The system is completely based on a modern redundant Cloud architecture that provides a web-browser-based interface and comprehensive mobile applications for iOS and Android.

The Wisenet SKY Cloud VMS is utilized for traditional security applications such as securing buildings, properties, apartment complexes, factories, critical infrastructure, police stations, retail stores, and restaurant chains. However, it is used for many applications related to “business optimization” as well. Business optimization is the use of video to make a business or service run better by being more reliable, more efficient, or providing better customer service. In retail, this can be applied to perfecting the retail displays, sales process, training of employees, compliance with safety rules, and much more.

The Wisenet SKY Cloud VMS is built on the Wisenet SKY Video Platform. The Wisenet SKY Video Platform provides simple, modern API access to live and recorded video from the cameras, as well as all of the attached data of motion, tags, objects, and activity. These APIs are used to develop custom user interfaces and analysis applications for safety, motion, and other summary reports. The APIs are also used for creating integrations with external systems for monitoring and analysis, as well as development of custom user interfaces both in the mobile and web browser interfaces.

Who Should Use the Wisenet SKY Cloud VMS?

The Wisenet SKY Cloud VMS is a Cloud-based solution designed to operate for customers that have some Internet connectivity. It is NOT suitable for use by a customer that does not have an Internet connection. In general, the more bandwidth the customer has available, the better the system will work.

The key component of the bandwidth used by the Wisenet SKY Cloud VMS is the upload speed. Download speed is not as important. The minimum upload bandwidth that is recommended is 768 kbps. With this small amount of bandwidth, the system can operate properly with standard definition (SD) cameras. Using a Cloud-managed video recorder (CMVR) will allow higher resolution cameras to be used.

How Does the Wisenet SKY VMS Work?

The operation of the Wisenet SKY system is very simple. The digital and/or analog cameras communicate with the Wisenet SKY Bridge or CMVR, which is located at the customer’s site. This communication can occur either over the network (ethernet or wireless) or through an analog coax connection. Any configuration required by digital cameras will be performed by the bridge/CMVR.

The bridge/CMVR will record the video and audio to the local storage (located in the bridge/CMVR). This is necessary to buffer the video, but becomes extremely important if the Internet connection should go down.

Once the data is recorded to local storage, the bridge/CMVR will process the video and analyze it for any motion. If motion is detected, the video will be tagged with object and motion information. The video is then encrypted, and, if there is available bandwidth, the video is transferred to the Wisenet SKY Cloud Data Center for longer-term storage. In the case of the CMVR, the video may be kept locally rather than sent to the Cloud.

Using a CMVR with the Wisenet SKY Cloud VMS provides complete flexibility for storage of audio/video. In this case, the video may be stored locally, in the Cloud, or both. Different retention periods can be set for on-premises (local) and Cloud storage, and these periods can be adjusted for each individual camera. Furthermore, it is possible to transmit low-resolution video to the Cloud and keep high-resolution video local, or vice versa.

All access to both the live and recorded video is obtained via a connection to the Wisenet SKY Cloud VMS using a web browser or mobile application. The video and audio data will then be viewable. All configurations and

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settings modifications are performed via this same Cloud connection. If the desired footage has not been transmitted to the Cloud or a live video feed is requested, the Wisenet SKY Cloud Data Center will quickly request the necessary data or feed from the bridge or CMVR. This is considered “on-demand” viewing.

How is Your Data Protected?

Security is crucial in an environment like this. All data is encrypted from the moment it reaches the bridge/CMVR until it is viewed through the Wisenet SKY Cloud VMS. The data on the bridge/CMVR is encrypted at rest, meaning that if the device is stolen, the data onboard cannot be viewed. The Wisenet SKY Bridges and CMVRs also only have outbound communication with the Wisenet SKY Cloud Data Centers. This means that they do not have any open ports, nor do they require any port forwarding on firewalls. They are inherently safer and more secure because of this.

The Wisenet SKY Cloud VMS encrypts all video, audio, and any other data that is transmitted to and from the Cloud. All data in the Wisenet SKY Cloud Data Centers is encrypted at rest.

The Wisenet SKY Cloud Data Center, although referred to as a single data center, is actually a series of data centers distributed throughout the world. These data centers communicate with each other and maintain connections to Wisenet SKY Bridges and CMVRs to provide functionality. Data is protected through a redundant architecture where customers’ video is actually stored 3 different times, making loss of any video highly unlikely.

Bridges and CMVRs

Overview

Wisenet SKY Bridges and CMVRs are critical components to making the Wisenet SKY Cloud VMS operate. They are the connection between the cameras (and other input devices) and the Wisenet SKY Cloud Data Center.

Without them, no data can get to the Cloud, and no data or video can be seen by the user. We won’t dive into each function performed by the bridges and CMVRs here, however, it is important to understand that the bridge/CMVR receives all the video (and audio) from the cameras and configures and controls IP cameras via the camera’s ONVIF interface.

Bridge/CMVR Security and Maintenance

Bridges and CMVRs only communicate with the Wisenet SKY Cloud Data Center. Because of this, they do not require any inbound open ports or firewall inbound openings. This keeps the data on the bridge/CMVR secure.

The Wisenet SKY Bridges and CMVRs are remotely managed and maintained by Wisenet SKY. The reseller or customer does not need to perform any software, firmware, or security updates. All of this type of maintenance is done automatically by the Wisenet SKY Cloud VMS. When the bridge/CMVR boots, it checks to see if there are any available updates and automatically applies them. This makes for a more secure and more reliable environment.

Available Models

The Wisenet SKY Bridge and CMVR are available in over 20 different models. Careful consideration needs to be taken to choose the appropriate model for each situation. There are bridges and CMVRs available that can support up to 180 cameras. More cameras at a single location can be supported by using multiple bridges/CMVRs.

The most popular bridge model for new installations is the 304. This is a physically small bridge, supporting up to 15 IP cameras, and is appropriate for remote locations. For retrofit applications using analog cameras, the most popular bridge models are the 310 and 410, which support 8 and 16 BNC (HD-over-coax) cameras, respectively.

The 310 and 410 models are known as Combo Bridges because they support both analog and digital cameras. It is a

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1:2 relationship in the number of cameras supported: for every 1 analog input not used, 2 IP cameras can be used. So the 310 supports up to 8 analog or 16 IP cameras, and the 410 supports up to 16 analog or 32 IP cameras. Any combination of analog and IP can be used following the 1:2 rule of 1 analog or 2 IP cameras.

There are a large variety of CMVRs as well. Like the bridges, they are available in combo and digital-only versions. CMVRs are used when it is necessary, whether because of policy, compliance, or customer preference, to keep some or all of the video on-premises, or if there is not enough bandwidth available to transmit all of the recorded video to the Cloud.

The Bridges and CMVRs also have multiple options when it comes to physically mounting them. When server racks are available, we generally recommend rack mountable units, but, for other situations, smaller units that can be mounted in data closets or underneath desks are available.

All bridges and CMVRs include storage. For bridges, however, the storage is intended only as a buffer to hold the video for a short time in case bandwidth is not immediately available to transmit to the Cloud. CMVRs are designed for longer-term on-premises storage. However, the videos stored on the CMVR are still managed, controlled, and viewed from the Wisenet SKY Cloud VMS.

So, even with the CMVR, when the user wants to view the video, the encrypted data is sent through the Cloud to the Wisenet SKY Cloud VMS, allowing the video to be viewed from anywhere with an internet connection. This provides for a consistent user interface and better user experience, keeping it the same regardless of the hardware type (as long as minimum upload bandwidth is available). For a CMVR or bridge, we recommend a minimum of 2 Mbps upload above the preview transmit.

Some bridge and CMVR models have a video output connector and support local display. Using this connector, live video can be displayed on a monitor attached to the bridge or CMVR. This is useful in many situations where a manager wants the live view available at all times, or an overhead display is desired to show that surveillance is in use. Local display, like all items in the Wisenet SKY Cloud VMS, is managed and configured from the Cloud.

For details on current Wisenet SKY Bridge and CMVR models, please check https://www.hanwhasecurity.com/solutions/wisenet-sky/

Bridge/CMVR Failure

Bridges and CMVRs are basic computers (similar to a PC or the insides of an NVR or DVR), and are therefore susceptible to hardware failure. This can occur due to failure with the power supply, hard disk, or general electronics. If the bridge or CMVR fails, video recording will typically stop. With a bridge, video that has not been transmitted to the Wisenet SKY Cloud Data Center may be lost, and the bridge will need to be replaced. A CMVR may need to be replaced, or it could be repaired (depending on its size).

Because all the configuration information for the bridge/CMVR is stored in the cloud, replacing a bridge/CMVR is quick and painless. The Wisenet SKY Cloud VMS will push all the configuration information for the bridge/CMVR and cameras to the new device. The only work needed by the technician or customer is to physically replace the bridge/CMVR.

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Cameras

Digital IP Cameras

The Wisenet SKY Cloud VMS uses the ONVIF standard to communicate with digital IP cameras. Unfortunately, this does not mean that the system works with all cameras that claim to be ONVIF compliant. ONVIF is only a small part of the complexity of communicating with Digital IP Cameras. The list of supported cameras is located at: https://www.hanwhasecurity.com/wisenet-sky-camera-compatibility-list/

If purchasing new cameras, we recommend using cameras that are listed on our website. If you have existing digital IP cameras that claim to be ONVIF compliant, we can often make them work. Please contact us for support.

The Wisenet SKY Cloud VMS can also support cameras that are manually configured and output RTSP streams. This is an advanced feature so please contact our support team for details on how to configure this for your specific situation.

Some Wisenet SKY customers have attempted to utilize the multi-stream capabilities of cameras to feed two different VMS systems. We strongly advise against this. There is too much complexity and crossover in the communications with the cameras to do this reliably. A camera should only communicate with the Wisenet SKY Cloud VMS.

Today’s digital IP cameras are very complex. They contain a tremendous amount of hardware and software. The software almost always has security issues and serious bugs, so it is common for these cameras to crash and hang. The Wisenet SKY Cloud VMS will automatically do everything it can to restart cameras that crash or fail like this, however, the cheaper cameras tend to crash and fail more often because the testing processes applied to them by the manufacturer are less stringent. If you want a reliable system we recommend choosing quality cameras.

Analog Cameras

Analog cameras can also be used with the Wisenet SKY Cloud VMS. Analog cameras typically require power from an external source, though. This is different from digital IP cameras that often use power-over-ethernet (POE) and can be powered directly from bridges/CMVRs/switches with POE.

Analog cameras need to be connected to Wisenet SKY Combo Bridges, typically using coaxial cable connections. Other connections are possible, but the most common (and the connectors provided by Wisenet SKY) are coax.

The Wisenet SKY Combo Bridges support both NTSC and PAL. Additionally, the combo bridges have been tested with over 1,000 different analog cameras, with 100% success.

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Installation and Setup

This is a quick overview of the physical and network installation for the Wisenet SKY Cloud VMS. A bridge is used in this example, however, a CMVR is nearly identical.

Prerequisites

Internet connection and bandwidth: Each location requires an Internet connection for the Wisenet SKY Cloud VMS to function correctly. The available bandwidth is very important. Higher bandwidth provides faster response for the user, leading to a better experience. For each 1MP HD camera, we recommend about 500 Kbps upload speed. Note that these upload speed bandwidth suggestions compound, so two of those cameras will need 1 Mbps, and so on. Consumer grade bandwidth is acceptable; you do not need “business grade”.

DHCP enabled: The Wisenet SKY Bridge and most cameras will use DHCP IP addresses by default, so it’s best to make sure the modem or router supplied by your Internet provider has DHCP enabled. If you need to implement static IP addresses on either the Wisenet SKY Bridge or the cameras, please see the OPTIONAL section below.

Wisenet SKY Cloud VMS User Manual

Read Next : Wisenet WAVE User Guide

Physical Installation

Wisenet SKY Bridge: Connect the Wisenet SKY Bridge to the router or modem through the WAN port on the Bridge. This can be done either through a switch or directly. Make certain that you use the WAN port for this and not the CamLAN port. DO NOT CONNECT THE CAMLAN PORT TO YOUR REGULAR NETWORK – IT IS FOR CAMERAS ONLY!

Connecting the CamLAN port to a router or modem will serve addresses to any devices that are set to DHCP client, exposing them to the internet. When connected to cameras or a switch, the CamLAN does not allow internet connection whatsoever; it is a private network designed just for cameras in order to isolate them from the wide area network (WAN).

After connecting to the internet, connect the power supply to turn on the bridge. After booting up, the bridge will check for updates then download and install them if available.

Figure 1 – Wiring Diagram for Wisenet SKY Bridge or CMVR

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Power over Ethernet (PoE) Switch (for Digital Cameras): If there are more cameras than available ports on the bridge (or if your bridge does not support PoE), connect a PoE switch to the CamLAN port of the Wisenet SKY Bridge to supply power to your digital cameras. If you are using analog cameras the switch is not needed. The CamLAN port provides DHCP addresses for the cameras and is non-routable to the WAN. Alternatively, cameras may be connected to the same switch as the WAN port of the bridge. If you are using managed switches be sure to enable multicast.

Cameras: Connect each camera to the bridge, POE switch, or analog BNC connectors and power them up. The Wisenet SKY Quickstart Guide included with the camera has detailed instructions for different camera manufacturers, but, typically, no configuration via the camera’s web interface is needed. If reusing cameras from a previous setup, make sure they are set to factory defaults and that DHCP is enabled. It is best to upgrade the firmware on the cameras to receive the latest fixes and security from the manufacturer.

Wisenet SKY Cloud VMS Setup

Log in to your Wisenet SKY Reseller Account and Create a Customer Account: Log in to your Wisenet SKY Reseller Account at https://wisenetsky.com. If your company does not have an account, please contact Wisenet SKY Support (insidesales@hanwha.com).

After logging in you will see your Reseller Dashboard. Create an account for your customer by clicking the Add Account button. After the account has been created, click the “eye” icon next to the customer name to jump into the customer’s account.

Attach the Bridge to Customer Account: Attach the Wisenet SKY Bridge to the customer account by pressing the Add Bridge button on the Dashboard page. Enter the AttachId of the bridge you are installing and give the bridge a name. To follow best practices, choose a naming convention that will make sense to identify the bridge’s location and will be scalable.

Note that a bridge can only be attached to one account at a time; if you have already added the bridge to another account (for testing or evaluation) you need to delete it from the previous account before adding it for the customer.

Also note that a bridge cannot be reused with a different customer. It will need to be returned to Wisenet SKY so that the data can be erased and the hardware recertified. A new bridge is required for each new customer location.

Figure 2 – Add a bridge

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Figure 3 – Attach a Bridge

Add Cameras: The Wisenet SKY Bridge will continually scan for cameras on the network. After attaching a camera to the bridge (whether directly or using a switch), it should appear on the Customer Dashboard as an Available Camera after about 5 minutes. Click the plus sign to attach a camera and start transmitting video.

Figure 4 – Add Cameras

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Camera Doesn’t Appear: If no cameras appear after five minutes, power cycle the cameras. Some camera manufacturers only reply to ONVIF commands when the camera is first powered up, so if the bridge is booted after the camera, the camera may never be discovered. To further troubleshoot, connect a laptop to the same network as the cameras and scan to see if the cameras appear.

Note: Some camera manufacturers will default to a static IP address and not DHCP. Verify this using your camera manufacturer’s manuals and/or by checking the cameras’ IP addresses on the network.

Configure Camera Settings: Select the gear icon $ next to the camera name on the Dashboard to adjust the camera settings.

This can also be accessed when using a layout or camera view by clicking the drop-down arrow in the top-right corner of the camera’s preview image (see Figure 7 Camera Action Menu). Enter the appropriate values for the Camera, Retention, and Resolution tabs, in particular. You may have to enter the ONVIF username and password for the cameras if you set them up with one (see optional settings below).

Figure 6 – Camera Settings

Figure 7 – Camera Action Menu

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Optional Bridge and Camera Settings

The settings mentioned above work for most situations. However, there are times when additional settings need to be made.

Camera Web Password: It is strongly recommended that you change the default passwords on your cameras using their web interface. Most cameras use the same password for ONVIF and their web interface so you will need to update the ONVIF username and password in the Wisenet SKY Cloud VMS Camera Settings with the correct password when you change the web password.

Camera ONVIF Passwords: Some cameras may have separate accounts for ONVIF and the web interface. A new ONVIF user may need to be created in the web interface. The ONVIF username and password will need to be updated in Camera Settings.

Bridge Static IP Address: To configure the Wisenet SKY Bridge with a static IP address, you will need to connect a monitor and keyboard to the bridge. You can log in to the Admin Interface with username “admin” and the password is the last 5 digits of the bridge’s serial number. In the Admin Interface, choose “Configure Network”, then “WAN” and fill in all of the fields to set the static IP address.

Camera Static IP Address: You can configure cameras with static IP addresses without requiring any changes in the Wisenet SKY Cloud VMS. Simply make sure the IP addresses you use do not conflict with each other or any other devices on the network. Note that you must set the static address for the camera using the camera’s web interface. If using CamLAN, addresses 10.143.0.2–99 are available to use as static addresses; CamLAN begins serving DHCP addresses at 10.143.0.100.

Cameras on Bridge WAN Port: The Wisenet SKY Bridge will scan the WAN and CamLAN ports for cameras, and cameras found on either network port will appear as “Available Cameras”. The Wisenet SKY Bridge uses multicast to discover ONVIF cameras and multicast should be enabled on any connected switches.

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Web Based User Interface

The Web Based user interface for Wisenet SKY Cloud VMS is available at the following url: https://wisenetsky.com

Enter your email address and password to log in to your account. If you do not know your login credentials, check your email account. When your account was created by a Wisenet SKY admin or a Reseller, you should have received an email with a link to set your password. If you did not receive this email, please contact Support.

Once you have your account you can add Bridges and cameras to it.

Adding Bridges and Cameras

Bridges and Cameras must be added to your account before you can record video using the Wisenet SKY Cloud VMS. Bridges are added first, then cameras can be added to each bridge.

Adding a Bridge

When a Bridge or CMVR is first used it must be connected to your Wisenet SKY Account before you can add cameras, record video, or perform any functions. From the Dashboard, click the yellow plus sign button in the top right to add the bridge to your Account. You will need the AttachID, which is on the Quickstart Guide packaged with the bridge.

Figure 8 – Add a Bridge

Enter the AttachID and a name for the bridge. The AttachID can be typed with or without the dashes. The bridge name is for your convenience; We recommend using a bridge name that denotes its location and follows a standard that will allow multiple bridges to be added using the same naming convention. Once the bridge is added you will be able to add cameras and start the recording process.

Figure 9 – Attach a Bridge

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Adding a Camera

Once a bridge has been added to an account it will begin to scan the network for compatible cameras through both the WAN and CAMLAN ports of the bridge. Wisenet SKY recommends only connecting cameras to the CAMLAN side (in more complex network environments, it may be necessary to have cameras on the WAN network, but this can expose camera IP addresses). When cameras are found, they will appear in the Available Cameras section.

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Figure 10 – Add a Camera

Camera discovery can take up to five minutes. If attached cameras do not appear in the Available Cameras list after 5 minutes, try power cycling them. Some cameras, such as those made by Samsung, will only make an ONVIF announcement upon their startup. If the bridge is booted after a camera that is programmed by the manufacturer this way, the camera will need to be power cycled to be discovered.

Add an available camera by clicking on the green plus button to the right of the camera’s name. When adding a new camera, the camera will be configured and a preview of the camera will appear. The preview could take up to 1 minute or longer to appear as some cameras are very slow to configure and set up.

The preview image appears so that you can aim the camera. It is also recommended to go ahead and name the camera and configure the settings now. You should choose a camera naming convention that will make the camera easy to recognize and will be scalable for a growing environment.

Figure 11 – New Camera Field of View

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Layouts

A layout is a configurable screen that allows you to customize the display size and position of the camera preview video. Layouts remain the same across the web interface and the mobile devices. You can control which layouts which users get access to.

Creating a New Layout

Choose “Layouts” from the navigation menu on the left. Thcn select “New Layout” from the drop down menu at the top of the screen.

Figure 12 – Layout Dropdown Menu for New Camera

You will automatically be prompted to “Add Cameras” as shown in Figure 14 – All cameras appear in the Add Camera to Layout screen. You can filter the cameras that are displayed by typing in keywords based on the camera name or camera tags in the filter box

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Show al camcrar

Figure 13 – Add Cameras

Layout Administration And Editing

To edit, administer, or add cameras to an existing layout choose the layout you want to update from the main menu tree and then activate the dropdown menu at the top of the screen.

Figure 13 – Layout Menu

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New Layout: Creates a new layout

Edit: You can adjust the size of each preview window and remove previews from your layout

Add Camera: You can add cameras to any layout by selecting Layouts on the main menu tree. Click the name of the current layout as shown in Figure 13 – Layout Menu in order to see the dropdown menu for layouts.

Settings: Using the Layout Menu, select “Settings.” A new dialog will appear letting you rename the layout, choose aspect ratios for the cameras, along with the max number of cameras per row and the option to show the camera name above each preview window.

Figure 14 – Layout Settings

Delete: You may delete a layout by selecting the “Delete Layout” option from the Layout menu. You will be prompted to confirm this before the layout is deleted

Camera On: Turn on all cameras in that layout

Camera Off: Turn off all cameras in that layout

Dynamic Filtering

Dynamic Filtering enables you to find and watch cameras across many locations and display those cameras in once consolidated view. By typing the name, tag, location, or address will display filtered camera results immediately in any screen. You can then create a layout or save the filter for quick retrieval.

From any screen, enter text to filter results in real time.

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^- -> C Ä c020.wi5enetsky.com/#/layout_id/42442b6a-45c9-4077-b1c4-49da8e7712c5

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Figure 15 – Dynamic Filter Text Entry

The name, tag, address, and location are used to filter. The results are displayed as text is entered and remain persistent until the text is cleared. Clearing the text can be done by pressing “Esc” on the keyboard, or by clicking the “x” which appears when text is entered.

Figure 15 – Example Filter in Layouts

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The results can be saved by clicking the plus button O to the right of the text entry bar.

Figure 16 – Clear and Save

The text entered to perform the filter becomes the suggested name when you press the button to save. The options to save are as a filter or as a layout. This makes creating layouts very efficient. Saved filters are accessed by clicking the bookmark button to the right of the text entry.

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Bookmark Button

Figure 17 – Save Filter Button

Recalling a filter does not offer the option to save unless the filter text is changed.

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Figure 19 – Example of Zip Code Filter in Map View

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There are a few differences between a saved filter and a layout. The main difference is that a layout is fixed. It will not change unless it is edited (by adding or removing cameras). When editing a layout, the order and size of the previews can be set. The saved filter is dynamic.

For example, if you have a filter that uses a zip code, recalling that filter will show the results of any new cameras that are added within that zip code. When viewing filter results in layouts or tags view, the order and size of the previews cannot be changed. They are shown in alphabetical order and sized evenly just as viewing tags. A filter can be deleted by clicking the “x” to the right of the filter name.

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Figure 20 – Example of Delete Filter

Leaving blank space between words treats the space as ‘or’ so that a text entry of ‘lobby parking’ would show any cameras that had ‘lobby’ or ‘parking’ as part of any camera metadata.

lobby parking

Figure 21 – Example of an OR

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Putting words in quotes will use the space between as ‘and’ so that ‘“parking rear”’ would only show cameras that had both “parking” and “rear” so that a camera with name or tag “rear parking” would be shown but a camera named “rear building” or “front parking” would not be seen.

Figure 22 – Example of an AND

Dashboard Update:

Cameras are grouped together by the bridge they are attached to. The bridge is shown first followed by the cameras underneath it. The bridge name can be used to quickly perform a filter to see the previews of all cameras on a bridge.

Figure 23 Filter Example – Dashboard Bridge / Cameras

Location

Set the location of a bridge by opening bridge settings and selecting the location tab. Information entered here is used by dynamic filtering. If cameras are not added to a map, they may still be filtered and viewed using location information from the bridge on the dashboard, and in layouts, tags and notifications views.

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Bridge Settings # HANWHA FAE – Bradford

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Figure 24 – Bridge Settings / Location

Camera Settings

You have the ability to configure common settings across all added cameras. Such settings include retention, resolution, bandwidth, bit rate, motion settings and alerts. Specific options will change based on the camera.

Camera Settings – Camera

ON: If the checkbox is checked the camera will be on and record during the specified hours. If the checkbox is not check the camera will be off all the time and will not record anything ever.

24 Hours/Work Hours/Non-Work Hours/Custom Hours: If the ON checkbox is checked the camera will only operate and record during the selected hours. If 24 Hours is selected the camera will operate and record all the time. If Work Hours is specified the camera will only operate during work hours. The Work Hours can be changed in the Account Settings.

Name: The name of the camera. You can give it any name you would like. It will be shown in the Dashboard, Alerts, and in the Layout displays. We recommend descriptive long names.

Login: The username and password used to access the camera. For most cameras this is the same Username/Password as used to access the web interface. Not needed or shown for analog cameras. The password is not needed for cameras where the password is the default or a password is not needed for ONVIF access. If you have put your passwords into the Account->Camera settings (this list of

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passwords), you will not need to enter the passwords again here. This is used if you have a lot of cameras and you set the same password on them.

Time Zone: Set this to the time zone where the camera is located.

Tags: Tags are used to create groupings of cameras. You can have as many Tags as you want. Cameras with the same Tag will appear under the Cameras display. Tags are used to create easy groupings of your cameras.

Notes: Notes is an area for the installer or owner to record items about this camera. Sometimes used when the configuration of the camera is complex or other items. You can enter anything you want here to be reminded.

Information: Displays the make, model, firmware, and other information about the camera. Key item displayed is the LOCAL IP address that can be useful during the installation process.

Camera Settings // XNV-6011

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Figure 25 – Camera Settings

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Camera Settings – Retention

Cloud Retention: Sets the number of days that recorded video will be kept in the cloud. Note that changing this value may affect billing.

Local Retention: On CMVR’s video can be kept locally. This will set how long the CMVR will attempt to keep video locally. If the CMVR runs out of disk space it will delete old video to make room for the new — even if it must delete video within the retention period.

Figure 26 – Camera Retention Settings

Camera Settings – Resolution

The Wisenet SKY Cloud VMS utilizes 2 streams of video. The first is Preview Video and the second is the Full Video. Normally the Preview video is recorded continuously and the Full Video is recorded only on motion (events).

Preview Video

Resolution: Sets the resolution of the preview video that will be recorded. We recommend CIF resolution.

Quality: Controls the amount of compression on the preview video. Low Quality will reduce the bandwidth the most.

Update: Sets the frames per second for the preview video. We recommend 1 frame per second.

Transmit Mode: Controls when the preview video is sent to the cloud data center. Always means that the Preview Video is immediately sent to the cloud. Event means the Preview Video is sent to the cloud when motion or other events occur. Background means that the Preview Video is only sent when Bandwidth is available on the schedule for the Bridge. On Demand means that the Preview Video is only sent to the cloud when someone is watching it. The recommended value is ALWAYS.

Max Bandwidth: Set the maximum bandwidth for the Bridge to use when sending the Preview Video to the cloud. The Bridge will not exceed this bandwidth for transmission. A low value will cause the previews to appear slow when viewing them in a layout. You should not set the sum of your Preview Video max bandwidths greater than 50% of your total available bandwidth.

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Full Video Recording

Resolution: Resolution that will be used for full frame rate H.264 recording.

Quality: Controls the compression rate on the H.264 recording. We recommend Low or Medium.

Bit Rate: Also controls the compression rate of the video recording. The setting depends greatly on the camera. We recommend leaving this at its default value.

Transmit Mode: Controls when the Full Video is sent to the cloud data center. Always means that the Video is immediately sent to the cloud. This mode requires the largest upload bandwidth. We do not recommend it. Event means the Video is sent to the cloud when motion or other events occur. Once again, bandwidth must be available to use this mode. Background means that the Video is only sent when Bandwidth is available on the schedule for the Bridge. On Demand means that the Video is only sent to the cloud when someone is watching it or requesting it. The recommended value is Background.

Record When: Sets when the Full Video is recorded. Normally recording is only done when there is motion, but you can also select to do full recording all the time. If you set to Always, you will need at minimum double the amount of upload bandwidth. We recommend EVENT. Keep in mind the preview video is always recorded. The most efficient use of bandwidth is to use EVENT. This also helps to find video of interest more quickly.

Camera Settings //XNV-6011

Camera Retention Resolution Motion Analytics Audio Location Metrics

Video Stretching:

Quality:

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Estimated preview video for this camera (85kbps)

Update Rate: 1 s

Bit Rate: 1536 kb

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Figure 27 – Camera Resolution Settings

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Camera Settings – Motion Detection

The Wisenet SKY Cloud VMS includes integrated motion detection system. This system can be adjusted in numerous ways and can have as many motion regions as your need.

Master Motion Sensitivity: This is the default level of motion sensitivity that is applied to the entire image. If you have created a region on the image the regions motions sensitivity can override the Master Motion Sensitivity for that region.

Master Motion Object Size: The motion detection system looks for objects moving through the image. The size selection can be small, medium or large. Large objects will be approximately 10% of the full image size. Small objects will take up about 1% of the full image.

Note: You can see the results of changes to these settings by clicking “apply.” Note that the red motion boxes that appear do not reflect object size. In order to see if the object size is triggering recording, look for the green circle that indicates “recording” in the upper right corner of the video.

Regions/Alerts: You can create an unlimited number of regions and alerts. Press the New Region button to create a new region.

Region Name: The name of the region you are going to edit or create.

Disable Motion: Checking this box will disable all motion detection in the region. This is used to block out trees or extraneous areas from causing unnecessary recording.

Region Sensitivity: The Master Sensitivity and the Master Object Size can be overridden for the region. The values specified for the region will be used instead of the Master values for any objects that are in the region.

Alert Enable: Check the box to turn on alerts for any motion in the region. Alerts can have a specified period of time when they are active. For example you could have motion alerts only when the office is closed or at night.

Alert When: This sets the time to trigger the alert for this region. The default is “24 hours” but choices are “Work hours,” “Non-Work hours,” and “custom.”

Re-arm: Sets the time when an alert will re-arm and be ready to trigger again.

Immediate: The alert is re-armed immediately. This creates the highest number of alerts.

After x minutes: The alert will not be re-armed for the number of minutes entered. For example, checking “After” and entering “15” will cause the alert to wait 15 minutes before another alert is triggered no matter whether motion is detected in the region or not.

After quiet for x minutes: The alert will not be re-armed until there is no motion detected in the region for the number of minutes entered. For example, checking “After quiet for” and entering “5” will cause the alert to re-arm only after five consecutive minutes without motion in the region. This helps to limit the number of alerts.

Max Per Hour: Will set the maximum number of alerts that can be triggered in an hour regardless of how many times motion is found in the region. This helps to limit the number of alerts.

Alert Who: This indicates the users of the system that should receive the alert for this region.

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Alert Mode: The VMS has an alert mode. The mode is specified in the Account Settings. The Alerts will only be created when the corresponding Alert Mode is active. This is generally used for applications where you would like one set of alerts normally, but another set of alerts at a different time. For example you might want certain alerts active during normal business days and have a different mode of alerts for holidays.

Alert Level: the level of the alert can be specified here. An alert has a level. The users can specify that they only want to receive alerts that are HIGH, LOW or both. This allows some users of the system to limit the alerts that they receive.

Figure 28 – Motion Detection Settings

Camera Settings – Analytics

There are analytics for counting, line crossing, intrusion and loitering. As with motion detection, analytics can be added to any camera including analog. Each analytic provides counts and graphs for detailed analysis. Alerts can be generated for line crossing, and intrusion.

Considerations for Analytics

Analytics use considerable resources on the bridge. At this time, only five cameras per bridge should have analytics enabled. Cameras should be capable of 16 frames per second for the MJPEG preview video which is used for Analytics. 16 frames per second is the most accurate. 12 fps is ok but 8 fps does not give adequate results.

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To enable Analytics, go to camera settings and choose the Analytics tab. Each analytic may be enabled separately and is billable per camera. A new tab will appear for each when clicking the checkbox.

Car*» J Semagt ? JCNV Ml I

Camera Retention

Cancel I Save Changes

Figure 29 – Enable Camera Analytic

Analytics – Counting

Object Sensitivity: By moving the slider to the left or right you can decrease or increase the sensitivity of object detection in the scene. The default sensitivity is 80 from a max sensitivity of 100.

Max Object Size: Set Max Object by clicking on the value or the edit button d and adjusting the outer box that appears in the preview area.

Min Object Size: Set Min Object by clicking on the value or
appears in the preview area.

the edit button ^z and adjusting the inner box that

Tip: You can deactivate the Max Min Object Size control by clicking on the edit button -’

again.

Name: click on the name to edit.

Direction: click the arrow to adjust the direction in 90 degree increments or you can click the compass-point arrows in the preview window to select the direction.

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Pencil: click to edit the line in the preview window.

Trash Can: click to delete the line.

Cancel: click to ignore any changes since the last changes were saved (or applied) and to exit the Camera Settings dialogue.

Camera Settings IIXNV-6011

Camera Retention Resolution Motion Analytics Audio Location Metrics

Enable Counting

Object Detection Settings Z

Figure 30 – Configure Count Analytics

Analytics – Line Crossing

Object Sensitivity: By moving the slider to the left or right you can decrease or increase the sensitivity of object detection in the scene. The default sensitivity is 80 from a max sensitivity of 100.

Max Object Size: Set Max Object by clicking on the value or the edit button < and adjusting the outer box that appears in the preview area.

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Min Object Size: Set Min Object by clicking on the value or the edit button ” and adjusting the inner box that appears in the preview area.

Tip: You can deactivate the Max Min Object Size control by clicking on the edit button -‘ again.

Name: click on the name to edit.

Direction: click the arrow to adjust the direction in 90 degree increments or you can click the compass-point arrows in the preview window to select the direction.

Pencil: click to edit the line in the preview window.

Trash Can: click to delete the line.

Cancel: click to ignore any changes since the last changes were saved (or applied) and to exit the Camera Settings dialogue.

Alert Enable: Check the box to turn on alerts for any motion in the region. Alerts can have a specified period of time when they are active. For example you could have motion alerts only when the office is closed or at night.

Alert When: This sets the time to trigger the alert for this region. The default is “24 hours” but choices are “Work hours,” “Non-Work hours,” and “custom.”

Re-arm: Sets the time when an alert will re-arm and be ready to trigger again.

Immediate: The alert is re-armed immediately. This creates the highest number of alerts.

After x minutes: The alert will not be re-armed for the number of minutes entered. For example, checking “After” and entering “15” will cause the alert to wait 15 minutes before another alert is triggered no matter whether motion is detected in the region or not.

After quiet for x minutes: The alert will not be re-armed until there is no motion detected in the region for the number of minutes entered. For example, checking “After quiet for” and entering “5” will cause the alert to rearm only after five consecutive minutes without motion in the region. This helps to limit the number of alerts.

Max Per Hour: Will set the maximum number of alerts that can be triggered in an hour regardless of how many times motion is found in the region. This helps to limit the number of alerts.

Alert Who: This indicates the users of the system that should receive the alert for this region.

Alert Mode: The VMS has an alert mode. The mode is specified in the Account Settings. The Alerts will only be created when the corresponding Alert Mode is active. This is generally used for applications where you would like one set of alerts normally, but another set of alerts at a different time. For example you might want certain alerts active during normal business days and have a different mode of alerts for holidays.

Alert Level: the level of the alert can be specified here. An alert has a level. The users can specify that they only want to receive alerts that are HIGH, LOW or both. This allows some users of the system to limit the alerts that they receive.

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Figure 31 – Configure Line Crossing Analytics

Analytics – Intrusion Detection

Object Sensitivity: By moving the slider to the left or right you can decrease or increase the sensitivity of object detection in the scene. The default sensitivity is 80 from a max sensitivity of 100.

Max Object Size: Set Max Object by clicking on the value or the edit button ^1 and adjusting the outer box that appears in the preview area.

Min Object Size: Set Min Object by clicking on the value or the edit button < and adjusting the inner box that appears in the preview area.

Tip: You can deactivate the Max Min Object Size control by clicking on the edit button < again.

Name: click on the name to edit.

Direction: click the arrow to adjust the direction in 90 degree increments or you can click the compass-point arrows in the preview window to select the direction.

Pencil: click to edit the line in the preview window.

Trash Can: click to delete the line.

Cancel: click to ignore any changes since the last changes were saved (or applied) and to exit the Camera Settings dialogue.

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Alert Enable: Check the box to turn on alerts for any motion in the region. Alerts can have a specified period of time when they are active. For example you could have motion alerts only when the office is closed or at night.

Alert When: This sets the time to trigger the alert for this region. The default is “24 hours” but choices are “Work hours,” “Non-Work hours,” and “custom.”

Re-arm: Sets the time when an alert will re-arm and be ready to trigger again.

Immediate: The alert is re-armed immediately. This creates the highest number of alerts.

After x minutes: The alert will not be re-armed for the number of minutes entered. For example, checking “After” and entering “15” will cause the alert to wait 15 minutes before another alert is triggered no matter whether motion is detected in the region or not.

After quiet for x minutes: The alert will not be re-armed until there is no motion detected in the region for the number of minutes entered. For example, checking “After quiet for” and entering “5” will cause the alert to rearm only after five consecutive minutes without motion in the region. This helps to limit the number of alerts.

Max Per Hour: Will set the maximum number of alerts that can be triggered in an hour regardless of how many times motion is found in the region. This helps to limit the number of alerts.

Alert Who: This indicates the users of the system that should receive the alert for this region.

Alert Mode: The VMS has an alert mode. The mode is specified in the Account Settings. The Alerts will only be created when the corresponding Alert Mode is active. This is generally used for applications where you would like one set of alerts normally, but another set of alerts at a different time. For example you might want certain alerts active during normal business days and have a different mode of alerts for holidays.

Alert Level: the level of the alert can be specified here. An alert has a level. The users can specify that they only want to receive alerts that are HIGH, LOW or both. This allows some users of the system to limit the alerts that they receive.

Figure 32 – Configure Intrusion Analytics

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Analytics – Loitering Detection

Figure 33 –ANALYTICS Loitering Configure and Alert Screen

Object Sensitivity – By moving the slider to the left or right you can decrease or increase the sensitivity of object detection in the scene. The default sensitivity is 80 from a max sensitivity of 100.

Max Object Size – Set Max Object by clicking on the value or the edit button -’ and adjusting the outer box that appears in the preview area.

Min Object Size – Set Min Object by clicking on the value or the edit button -’ and adjusting the inner box that appears in the preview area.

Tip: You can deactivate the Max Min Object Size control by clicking on the edit button -’ again.

Name – click on the name to edit.

Dwell Time – The amount of time an object must be before the analytic is triggered.

Pencil -click to edit the line in the preview window.

Trash Can – click to delete the line.

Cancel – click to ignore any changes since the last changes were saved (or applied) and to exit the Camera Settings dialogue.

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Alert Enable: Check the box to turn on alerts for any motion in the region. Alerts can have a specified period of time when they are active. For example you could have motion alerts only when the office is closed or at night.

Alert When: This sets the time to trigger the alert for this region. The default is “24 hours” but choices are “Work hours,” “Non-Work hours,” and “custom.”

Re-arm: Sets the time when an alert will re-arm and be ready to trigger again.

Immediate: The alert is re-armed immediately. This creates the highest number of alerts.

After x minutes: The alert will not be re-armed for the number of minutes entered. For example, checking “After” and entering “15” will cause the alert to wait 15 minutes before another alert is triggered no matter whether motion is detected in the region or not.

After quiet for x minutes: The alert will not be re-armed until there is no motion detected in the region for the number of minutes entered. For example, checking “After quiet for” and entering “5” will cause the alert to rearm only after five consecutive minutes without motion in the region. This helps to limit the number of alerts.

Max Per Hour: Will set the maximum number of alerts that can be triggered in an hour regardless of how many times motion is found in the region. This helps to limit the number of alerts.

Alert Who: This indicates the users of the system that should receive the alert for this region.

Alert Mode: The VMS has an alert mode. The mode is specified in the Account Settings. The Alerts will only be created when the corresponding Alert Mode is active. This is generally used for applications where you would like one set of alerts normally, but another set of alerts at a different time. For example you might want certain alerts active during normal business days and have a different mode of alerts for holidays.

Alert Level: the level of the alert can be specified here. An alert has a level. The users can specify that they only want to receive alerts that are HIGH, LOW or both. This allows some users of the system to limit the alerts that they receive.

Camera Settings – Audio

Audio Enabled: Enables audio recording if the camera is capable.

Copy Audio To: Enables audio to be copied from one camera to other cameras attached to the same bridge. Select the cameras from the drop down list and Save Changes. The audio from this camera will be copied to the cameras selected during full video recording.

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Figure 34 – Audio Recording Settings

Camera Settings – Location

The address and latitude longitude information is used when placing the camera on the map. You only need to enter this information if you are going to utilize the map. The data here can be edited graphically using the Map interface. It can also be entered using our Mobile application if you are located at the camera.

Street Address: Address where the camera is located

Latitude/Longitude: The location of the camera

Azimuth: The direction the camera is pointing

Range: The approximate distance the camera can “see”.

Floor: If in a building the floor the camera is located on. You may change floors for the camera on a map by changing the number here.

To delete a camera from the map, delete all entered text on this tab and save the changes.

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Camera Settings I! XNV-6011

Camera Retention Resolution Motion Analytics Audio Location Metrics

Cancel I Save Changes

Figure 35 – Camera Location Information

Camera Settings – Metrics

Cloud Bandwidth: A graph of the bandwidth used to transmit to the cloud data center for this camera.

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Figure 36 – Cloud Bandwidth Utilization

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Camera Bandwidth: Bandwidth used to transmit data to the bridge

Figure 37 – Cloud Bandwidth Utilization

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Data Storage: Total storage used on the bridge

Figure 38 – Cloud Storage Utilization

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Delta Storage A graph of data stored and freed (also denotes purge within retention) from the bridge

Camera Settings # XNV-6011

1000 MB

-2000 MB

-2000 MB

00:00  00:00

01-20  01-21

00:00  00:00

01-22  01-23

00:00  00:00  00:00

01-24  01-25  01-26

Cancel I Save Changes

Figure 39 – Cloud Storage Delta

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Camera Settings – Maintenance

Camera Settings // CF1 Green Room (2MP)

Camera Retention Resolution Motion Analytics Audio Location Metrics Maintenance

This camera is on a supported switch and can be power cycled using the managed switch CF1 EEN 24 port PoE – 8th floor ■>rt1).

Power Cycle Camera

Cancel I Save Changes

Figure 40 – Maintenance

Bridge Settings

Similar to Camera Settings, you can access the Bridge Settings by clicking gear icon under actions for a bridge.

Bridge Settings – Bridge

You may configure the name of the bridge, time zone and default bandwidth. The bridge name is a convenience feature to help identify the bridge. The time zone of a bridge will be the time zone used for the bridge and all cameras connected to the bridge.

The Default Transmit Bandwidth enables the user to decide how much bandwidth should be used to upload recorded video. The default setting is Auto. Auto will use 30% of available measured upload bandwidth. The camera transmit default setting of “background” will use the settings here for Default Transmit and Scheduled Transmit Bandwidth. The Scheduled Transmit Bandwidth allows for alternative settings based on a schedule.

Note: While viewing viewing live video

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Figure 41 – Bridge Settings

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Bridge Settings – Location

If you provide location information, the bridge can set a location on the Map page to help you locate your cameras. The Bridge will lookup the Latitude and Longitude if you only provide the street address, city, state, and zip.

Bridge Settings H HANWHA FAE – Bradford

Bridge Location Metrics Local Display Notes

Cancel I Save Changes

Figure 42 – Bridge Location Information

Bridge Settings – Metrics

Our bridge tracks and analyzes information locally. These graphs help the installer understand what is going on with the system and how it can be optimized.

Bridge Settings – Metrics – Bandwidth

This graph shows the average bandwidth used during the previous hours and days. This is a stacked graph that shows the total bandwidth along with what percentage is used for real-time vs. background. Real-time bandwidth is used by the preview images, live streaming videos and system meta-data.

Background bandwidth is used by uploading historic videos that have been saved locally to the bridge.

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Bridge SettingsH HANWHA FAE – Bradford

Bridge Location Metrics Local Display Notes

Cloud BW Cloud BW Measured Storage * Storage Cam Cloud BW Cam Storage ^A Cam Storage

• Background + On-Demand • Real-Time

Cloud BW

Ih 12h Id 7d

From 2023-01-19 To 2023-01-26

Figure 43 – Bridge Bandwidth Utilization

Bridge Settings – Metrics – Bandwidth Measured

This graph shows the average upload bandwidth speed between the bridge and our cloud. The data is collected as actual video is being sent to the cloud and it is a very good representation of the available bandwidth. Fluctuations in bandwidth are also shown and this information is help for diagnosing problems. The Bandwidth Measured is used to adjust the “Auto” setting of Background Transmit on the bridge.

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Bridge Settings il HANWHA FAE – Bradford

Bridge Location Metrics Local Display Notes

Cloud BW Cloud BW Measured

Storage