O-KAM Pro APP Download

O-KAM Pro supports Android and iPhone, you can download it from google play or app store.

Login O-KAM Pro

You need to register and login to O-KAM Pro APP to connect the camera, click Register now or email icon to register.

It is recommended to allow all permissions of the APP, otherwise you may not be able to use and connect the O-KAM Pro camera properly.

Connect O-KAM Pro Camera To Wifi

This connection mode supports O-KAM Pro wifi camera and battery camera.

1. Connect the O-KAM Pro Camera to a power source, and if it is a battery camera, press and hold the power button to start the camera.

2. Click + , then scan the QR code on the O-KAM Pro camera, the APP will automatically enter the appropriate connection mode.

If you can’t find the QR code or can’t scan the QR code, please select Wireless camera.

3. Make sure your O-KAM Pro camera is ready to connect, the camera light is flashing or you hear the prompt “Please use the app for Wi-Fi configuration”.

Note: If the light is not blinking or there is no prompt tone, please reset the camera.

Then click ‘I heard the prompt tone or see the indicator light flashing’, go to the next step.

4. Enter your wifi password, then click Next.

Please choose 2.4G wifi, some O-KAM Pro cameras only support 2.4G wifi.

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See also  O-KAM Pro Camera FAQ and Troubleshooting

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5. Make sure your wifi is 2.4g and the wifi password is correct, then click Confirm. Give the displayed QR code to the camera to scan.

Place the QR code about 15-30 Inch in front of the camera to scan, and complete the scan after hearing the “beep” sound.

After the connection is successful, it will automatically jump to the next step.

After successful connection, you can test the wifi signal strength, or later in the test, please put the O-KAM Pro camera in the location with strong wifi signal.

The app will prompt you to subscribe, it is recommended to cancel, if you need cloud storage, make sure the O-KAM Pro camera can work properly before subscribing.

AP Mode Connecting O-KAM Pro Camera

If the QR code connection fails or the QR code cannot be scanned, you can try to connect the O-KAM Pro camera using AP mode.

1. Go to your mobile phone’s wifi list to connect to the hotspot wifi of the O-KAM Pro camera, return to the O-KAM Pro APP after the connection is successful, and then the app will auto add the camera.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

2. Go to Settings, select Device Settings, and then click Wi-Fi network.

3. Select your wifi, then enter your wifi password, click Confirm and wait for O-KAM Pro camera to connect to your wifi.

Share O-KAM Pro Camera

Once you have connected the O-KAM Pro camera, if you want your family or friends to use the camera as well, you need to share the camera with your friends via the Share function.

1. Go to the Share screen, then send the QR code to your friend.

Permission Settings:

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See also  O-KAM Pro Camera FAQ and Troubleshooting

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2. Have the invitee download the O-KAM Pro APP and register and login, then click + scan the QR code to add a camera.

Connecting O-KAM Pro Camera without a router

If you want to use O-KAM Pro camera without internet or router, you can connect to the included hotspot wifi to use the camera.

This mode only supports close range use.

1. Go to your mobile phone’s wifi list to connect to the camera’s hotspot wifi, after connecting, return to O-KAM Pro, the app will auto add the camera, then you can start to use it.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

Function setup – Wired O-KAM Pro Cameras

The functions of different types of O-KAM Pro cameras differ slightly, so please check your camera type.

If your camcorder needs to be connected to the power supply at all times to work, then it is a wired O-KAM Pro camcorder type, please check the function setting instructions below.

Recording Setup – Wired O-KAM Pro Cameras

O-KAM Pro camera supports cloud storage and memory card recording, cloud storage requires subscription, the following memory card recording settings.

You need to insert the memory card to record, the recording will be saved in the memory card, after inserting the memory card, the camera will sound a voice prompt.

The default is to start 24 hours recording, you can change the recording mode in TF Record Settings.

O-KAM Pro camera supports the following recording modes:

If the memory card shows abnormality, please try to format the memory card and reboot the camcorder.

View Recordings – Wired O-KAM Pro Cameras

In the live video interface, click TF Card in the lower right corner to view the video saved in the memory card.

Motion Detection Setup

Activate the Motion Detection function in the Monitoring Function, O-KAM Pro cameras support Motion Detection and Human Detection.

Motion Detection

When the camera detects an object moving, it will send an alarm notification to your mobile phone.

This mode may have a high false alarm rate, if you need to detect only suspicious people, we recommend you to choose Human Detection.

Human Detection

The camera will send alarm notifications to your mobile phone only when it detects humanoid objects.

Activity Zone Setup

Setting the detection area allows the camera to detect a specific location, reducing the chance of false alarms.

Smear the area you don’t need.

Detection schedule

Customize the schedule of Motion detection, reduce false alarms. The camera automatically monitors for you during the scheduled time.

Alarm flashing light

After the alarm flashing light is turned on, the camera will automatically flash when motion detection is triggered.

Camera Siren

When Alarm sound switch is turned on, the camera will emit alarm sound when motion detection is triggered, you can choose alarm sound or record your own sound.

Enter Notification Settings, select Camera Siren and then turn on the Alarm sound switch.

Email notification

An email will be sent to you when a motion is detected.

Click Add an email , then enter the email address you want to receive alarm notification and finish the setting.

Auto Tracking

When Person tracking is activated, the camera will Auto Track people’s movements and monitor all activities. It will automatically switch to and focus on the person when they enter the camera’s field of vision.

This feature is only supported by O-KAM Pro cameras that support PTZ.

Human frame

People are automatically framed in the live video Help you filter out motions of other objects and quickly follow the person’s movement.

Night vision setup

O-KAM Pro camera defaults to black and white night vision mode, you can change the night vision mode in Device Settings, Night Vision.

Only cameras with dual light sources support this feature.

Reset O-KAM Pro Camera

Press and hold the O-KAM Pro camera reset button for 5 seconds to reset the camera.

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O-KAM Pro Camera FAQ and Troubleshooting

You can find here how to fix O-KAM Pro camera can’t connect to wifi, offline and not working problems.

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Why is my O-KAM Pro Camera offline?

O-KAM Pro camera is offline, it means the camera can’t connect to the network properly, please follow the steps below to fix the offline problem:

Is the router working properly?
Connect your mobile phone to the router Wi-Fi, switch off the mobile data, can you access the internet normally? If it is not normal, try to restart the router.

Whether the WiF strength is full or not
Put the mobile phone to the camera installation location, detect whether the Wi-Fi signal is full? If the signal is weak, it is recommended to adjust the distance from the router to the camera.

Whether the O-KAM Pro camera is normal
If a memory card is inserted into the O-KAM Pro camera, power off the camera and remove the memory card, then check if the camera works properly.

Replace the power supply with another one.

If none of the above solves the offline problem, try resetting the camera and reconnecting it.

Why does O-KAM Pro camera keep showing that it is connecting?

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See also  How To Setup O-KAM Pro camera(Complete Manual)

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You can also try:

If it’s a 4G O-KAM Pro camera, please detect if the SIM card’s is in arrears.

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How to install and use Camera Live on a compatible Windows or Mac PC/laptop

Camera Live is a free program for you Windows PC or Mac that can be used to locate its local IP address and to view the camera’s live feed locally and remotely. 

First download the appropriate installation file from the links below and install the program.

For a Windows PC click here

For a Mac click here

Once you have installed the program, open it and click on Add Video. Then click on Discover to find the cameras UID, or enter it manually ensuring it is correct and all in uppercase. Enter the cameras password ensuring this is correct and in the correct case. Then give the camera a name e.g. garden, drive etc. and click on OK.

Once added wait for the camera to connect to the program. When it is connected you will see a green icon next to the UID, you can then view your camera’s live feed by clicking on the play icon. You will see the “No Video” message until you have viewed the live feed for the first time and the program can produce a thumbnail image from this.

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Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Having touble setting up your camera to record to SD card/NVR/NAS drive.

Are you looking to setup recording? If so please see the links below for full setup guides for each recording method. If you have already set it up but have encountered an issue it may be worthwile running through the setup once more, to check for any errors or mistakes.

SD card recording

UCAM NVR recording

NAS Drive recording

If you are still seeing an error or it is not working as expected please take a look at the common issues and their solutions in the list below.

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SD card not supported or faulty.

Motion detection page not configured correctly

NAS details not entered accurately.

NVR IP address may have changed.

Incorrect Task Management setup

How can I transfer video clips from an SD card in the camera to my computer?

If you are looking to transfer recordings from an SD card installed in the camera to you computer over WiFi this is limited to one file at a time for practical reasons:

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1) If your SD card had, for example, 128GB of clips it would not only be very cumbersome to transfer that quantity to your computer over your local WiFi but potentially slow down your local network too. As SD cards have very limited file speeds transferring this magnitude of data may also take a very long time to offload.

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2) It is also impractical or unwise to transfer en masse as it would also cause a slow down of the camera’s capabilities for the time while the transfer is progressing, and your camera could miss key motion events from being recorded.

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Solutions? There are a number of options available to you:

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– You can browse the recordings stored on your camera directly from a web browser and check which recordings are important to keep. You can play back the clips in your browser without needing to download to your computer first. Click here for a guide on how to do this.

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– You can set the sd card to auto overwrite so that it automatically deletes the oldest recordings when the card is full, so you don’t have manually delete.

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– You can use a number of tasks in the camera to automatically offload clips from the sd card (before they get overwritten) to Dropbox, your own FTP server, etc.

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– If you really must download everything off the SD card the easiest and quickest way is to take the sd card out and insert directly into your computer (if it supports SD media) and then simply drag and drop the files off the card to your computer.

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These are but a few suggestions. If you need further advice on the full range of recording and playback options do get in touch with our Support Team and they will be delighted to help.

Cannot connect to the camera remotely using the app.

Are you having trouble connecting to the camera using the app on your phone? This may be a p2p error. The camera and app use p2p to connect, if the camera is unable to connect to the p2p server then it will not be viewable via the app. Click here to check and resolve this.

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Has the camera been set to a static IP? We do not recommend setting the camera to a static IP as this is not usually required and can render the camera inaccessible if setup incorrectly. Click here to check this has been setup correctly. 

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Is the UID correct and all in uppercase? If any character in the cameras UID is not in uppercase it will not be able to connect to the app remotely. If this is the case, delete the camera from the app and add it again. For help with this click here for an Android device and click here for an iOS device.

Changed WiFi router or given a new router by your ISP?

If for some reason you have changed/updated your WiFi router your camera(s) will need to be reset to factory defaults and setup again, since the WiFi details and ip addressing on your camera(s) will still be that of your old router.

To reset your camera(s) and start afresh please click here.

NB: Be sure to read and follow the reset instructions carefully to avoid any problems or delay in setup.

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Once reset you will need to setup the WiFi connection again. Please follow one of the guides below to complete this.

PC Method

App Method

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WPS Method, for WPS enabled routers.

Power LED flashing rapidly and camera offline?

A rapidly flashing green power LED usually indicates that the camera’s firmware has encountered an error. This is rare but can occasionally happen after an unexpected power cut (if the camera is in the middle of performing a task), due to incorrect settings in the camera (too many enabled tasks, conflicting settings etc.), or due to a faulty SD card. 

This can usually be resolved with a reset of the camera. To do this first power down the camera and leave it for at least 10-15 minutes, then follow the steps on the page linked below to reset the camera. Note: a reset will clear all changed settings in the camera and revert it back to the defaults.

How to reset the camera

If the reset does not clear the error then you should get in touch with our support team using the “contact us” form as they will be able to advise on the next steps to resolve the issue.

How to install and use Camera Live V1

How to reset a camera.

If you think you need to reset your camera we recommend you first get in touch with us using the “Contact us” form as a reset may not solve your issue and will wipe the camera of any user data, meaning you will need to set the camera up again.

But should you want to reset your camera anyway please use either of the guides below.

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

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There are two ways to reset the camera: physically by pressing the hardware reset button or digitally via the camera’s web interface….

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Physical reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.

5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.
For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paper-clip or similar.
9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

Digital reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.

8) log in to the camera interface on a PC, see the guide here on how to do this.

9) Go to Setting, Tools, Backup or Reset.
10) Click on Reset, then when it appears click on Reboot.
10) Wait 5 mins for the camera to power up fully, ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is admin (in lower case) for both.

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new. You’ll find the details here: http://ucam247.helpsite.io/categories/3646-camera-setup

Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Camera is rebooting often

Do you find the camera does not remain online for any length of time? If so this is usually a setup or a hardware error, typically with the SD card or the recording setup. Please take a look at the troubleshooting guides below to help resolve your issues.

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SD card not working.

Too many tasks enabled.

Issues with power supply, outdoor cameras.

Cannot view the video from the app.

If you are having trouble viewing video in the app it is likely due to one of the issues listed below. 

Poor Wifi connectivity

p2p disabled

Privacy mode enabled blocking access to the live feed.

Live feed or playback is jerky and not smooth

The first thing to check will be that the camera has a strong WiFi connection. This can be checked in the app by going to Edit Camera, Advanced Setting, WiFi Setting and should be at least 50-60%. A poor WiFi signal can cause the playback of the live feed to be poor. Click here for advice if the WiFi signal strength is poor.

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If the WiFi connection is strong, the next thing to check will be that the stream setup is set appropriately for your network. The defaults for this are below and can be found by logging in to the camera’s web interface and going to Setting, Camera, Stream Setup.

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The H.264 bitrate should be left at the default of 1536, raising this can cause the camera to send more data than your router can cope with causing a jerky live stream.

The MJPEG stream should not be set higher than the default of 50. This is an uncompressed stream that is used for the cameras motion detection, not for recording or streaming, raising this can cause issues with the streaming as it puts a high load on the camera.

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You should also check that you do not have too many tasks enabled, conflicting tasks can cause issues with the camera’s ability to stream well. You should only have one of task 7, 8, 9 or 10 enabled at any one time. For more information on setting up the task management page click here.

NVR IP address keeps changing.

You have setup and NVR with a camera successfully however it stops recording after a short time.

This may be due to your router assigning the NVR a new IP address very often. In this case the best way to prevent this from changing and your details in the Storage Setup page becoming incorrect is by setting the NVR to a static IP address.

To do this please take a look at our setup guide for Setting the NVR to a Static IP address.

Having Trouble With WiFi setup?

Does your WiFi use older WEP Encryption? If so click here

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Not getting a wireless connection where you have placed your camera? Click Here for more information.

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Why add cameras to an NVR?​

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Before you start…​

Before anything, to be able to add your IP cameras, you need to make sure that:
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How to connect an IP camera to a Hikvision NVR 5

How to add your cameras using the V5 GUI…​

Step 1:​

Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.​

Step 2:​

Log in to the NVR using the “admin” username and password you have set on it.​

Step 3:​

Go to: Device Access > Device Configuration > PoE Settings​

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If you are connecting your camera via the Plug-and-Play method, then make sure that Network Camera Plug-and-Play is enabled on the POE port you will be connecting the camera to on this page.​

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For any camera with a cable run under 100m, leave the Network Cable Distance as Short Distance.​

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If you are connecting your camera manually by IP address, disable the Network Camera Plug-and-Play option for the channel that you plan to add the camera to.​

Step 4:​

Go to: Device Access > Device > Video Device​

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For any Plug-and-Play camera, just make sure that it is in its inactive default state and then connect it to the port you reserved in step 3. After 20 seconds or so, the camera Status should turn to Connecting and then Online (you may need to click on Refresh to see this).​

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For Manually added cameras, if you can see the camera in the List of Online Devices section, then just tick the box for the camera and then click + Add to Device List, which will then automatically add it to one of the channels you disabled Plug-and-Play on in the last step.​

Alternatively…​

Click on +Add at the top of the page and fill out the fields as follows:​

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IP Address: Enter the IP address of your camera, using the ‘Test’ button to verify there is a camera at that address. ​

Device Name: This can be anything you like, as it is the name the camera will show with on your NVR. ​

Protocol: Select the camera’s manufacturer from this list, or failing that, use the ONVIF protocol (your camera will need to have ONVIF enabled for this to work). ​

Management Port: Enter the Server port set on the camera, which you can find in the SADP tool or in Network>Basic Settings>Port in the camera’s web browser interface. If you haven’t changed this, it is usually 8000 by default. ​

User Name: “admin” or the username of any other users set up on that camera. ​

Password: The password set with that user on the camera – if this is the same as the ‘Default Activation Password‘ you have set on the NVR, then you can tick this box instead. ​

Transfer Protocol: ‘Auto’ is normally best. ​

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When these are completed, click OK.​

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Your camera should then appear in the list of devices with an assigned channel, and an Online status, meaning it has been successfully added.​

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Extra tips…​

How do I reset my Hikvision device to factory settings?

In some cases, you’ll need to reset your Hikvision device to its inactive factory state. This could be if you’re passing the system on to somebody else; if you’ve forgotten your password; or simply if something has gone wrong during the configuration, meaning you need to start afresh.

There are a couple of ways of doing this, the method you’ll use depends on whether you have a password to log into the device.

Please see the simple steps for doing each below:

Via the device’s backend in a web browser or iVMS-4200:

If you are able to log into your device’s configuration menu in iVMS-4200 or the web browser interface, then the easiest way to reset it is on the Upgrade & Maintenance page here. The steps below show you how to find this page in both interfaces.

Step 1:

iVMS-4200:

In a web browser:

Step 2:

In both iVMS-4200 and a web browser:

Factory reset by using the device’s pushbutton:

On the majority of Hikvision’s newer camera models, there will be a pushbutton on the camera which will allow to carry out a hard reset without needing to log into it. This is most useful when you have forgotten your password, as it allows you to set a new password on the camera while avoiding much of the faff involved in doing this through the SADP tool.

Step 1:

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Step 2:

1. Disconnect the camera’s power supply.
2. Press the reset button and keep it held down.
3. Restore the power supply while continuing to hold down the button.
4. Keep the button pressed for a further 10 seconds.
5. Release the button and wait for the camera to reboot.

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The app’s home screen allows you to see all your cameras’ latest activity at a glance, so you can quickly identify any potential security threats. The events gallery allows you to view all your cameras’ events at once or individually, making it easy to track activity over time.

With quick access to live streaming, you can now monitor your property in real-time, giving you peace of mind when you’re away. The app also provides important information on each camera’s status, allowing you to better manage and maintain your cameras.

The VOSKER® Sense AI Tools ensures that you receive notifications that matter to you. With advanced motion detection, you can customize alerts to receive notifications on your phone only when a person or vehicle is detected. This feature also reduces false notifications, so you’re not constantly bombarded with unnecessary alerts.

VOSKER cameras use 4G-LTE cellular network and are not compatible with Wi-Fi. To activate your camera with the supplied SIM card, you’ll need a VOSKER data plan, and you’ll need one plan for every camera on your account.

Take your surveillance efforts to the next level. Download the VOSKER mobile app today and experience the ultimate in remote area monitoring.

ACCESSING YOUR ACCOUNT

Use your login credentials to access your VOSKER account from the web browser. To access your account from your mobile, you will need to download the VOSKER app from Google Play Store (Android) or Apple App Store (iOS). You can modify your personal information or add other cameras to your account from either the web browser or the mobile app. You can also add other users, however, you must share the same email address and password.

HOW CAN I BUY A PLAN?

If you are using an Android phone, you have the option to purchase a plan either from your VOSKER mobile app or from the web browser.

For iOS users, you will need to access your VOSKER account from the web browser to purchase a plan.

VOSKER MOBILE APP :
To purchase a plan from your VOSKER mobile app,

VOSKER WEBAPP :

Once you login to your account, follow the steps below to purchase a plan:

*Remember that you can save up to 10% when you select a yearly plan!

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VOSKER APP setup and User guide

HOW DO I HAVE ACCESS TO THE FREE PLAN?

V150
V150 comes with a 7-day free trial of our Elite plan that will give you unlimited photos and 40 HD photos for those 7 days. After your trial period is over, you’ll need to purchase a plan in order to keep receiving photos in your VOSKER mobile app. Photos will still be saved to the MicroSD card of your camera.

V200 and V100
You will receive a 30-day free trial of the Elite Plan where you will be receiving unlimited photos and can request up to 40 HD photos. After the first 30 days of activation on the unlimited plan, your camera will automatically transfer to the free plan where you will receive up to 100 photos a month. You can purchase a paid plan any time after the 30-day trial period is over.

HOW CAN I DOWNLOAD HD PICTURES ON MY PHONE?

Users are now able to get HD versions of their most valuable photos upon request through the VOSKER App or the VOSKER web App*. Each plan has a limit of HD photos to download per month.
*except for the FREE plan

On the right top corner of each of your pictures you will find an HD icon. Click and your picture will start uploading.

View of the Mobile App:

HOW TO CHOOSE THE RIGHT TRANSMISSION PLAN FOR MY SECURITY CAMERA?

Cellular security cameras are great for monitoring your property remotely. A notification pops on your phone, and you see somebody lurking around the construction site, the farm or the marina.

This system relies on the data plan you will pick and the number of photo alerts included. But how do you know how many alerts you will need? We listed points to consider when buying your data plan.

Photo count

First, consider how many alerts you expect the security camera to send in a month. Since the data plan works off of a monthly allotment, having a rough estimate based on the 7-day free Elite trial is a good place to start.

Location may come into play. The number of photo alerts may vary if you installed the camera in an empty yard or at a busy security gate. How many times will people or vehicles pass in front of it daily? Also, consider other elements moving in front of the camera, like animals, objects, and weather conditions.

Settings

On top of this first estimation, you must factor in your camera settings preferences in the VOSKER app.

How many alerts are you ready to miss?

The camera saves photos on the memory card when you reach the monthly photo alerts. You will no longer receive any alerts in the app until the photo count is reset in the next monthly cycle or unless you upgrade the plan. It all comes down to your tolerance of missing information.

Test it

A great way to evaluate your needs is to get a monthly Elite plan for your newly installed camera. Test the settings to fit your objectives and monitor the photo count. Once the setup is steady, and you get a good idea of the photo alerts, it is time to pick the best plan and frequency.

Remember: you can save 10% off the monthly fee by purchasing the data plan annually.

Flexible

You may use your security camera at different locations or for different purposes within a year, affecting the number of photo alerts you need. Remember, you can upgrade or downgrade a monthly data plan*. It is also possible to suspend its auto-renewal if you need a break.

You now have all the tools to make the best decisions for your surveillance solution.

*Annual plan can only be upgraded with extra charges.

WHAT CAN I DO TO INCREASE MY PHOTO QUALITY?

Understanding the different features and specifications of the VOSKER cameras can help you choose the right camera at different locations on your property that will give you optimal photo quality. If you intend to set up the camera in a place where the objects are moving fast, choose a camera with a faster trigger speed to ensure the camera activates and captures the photo before the object moves out of the frame. Cameras that have a larger motion detection range are a better choice when you want to set up the camera over larger areas.

Here are a few things that you can do to improve the quality of your photos:

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WHY DOES THE RESOLUTION ON MY PHOTOS SEEM TO BE LOW?

The photos that your camera is sending have been compressed to facilitate the transfer. You will find the best photo quality directly on the SD card inside your camera. You can also get HD versions of your most valuable photos upon request through the VOSKER App or the VOSKER web App*. Each plan has a limit of HD photos to download per month.

On the right top corner of each of your pictures, you will find an HD icon. Click and your picture will start uploading. *except for the FREE plan

WHY DO MY PICTURE COLORS LOOK WRONG?

If the color of your photos looks different than normal, E.g., Pink or Black photos, check the following:

CAN’T LOGIN TO MY VOSKER ACCOUNT.

If you are having issues logging in to your account, verify the following:

STEP 1

STEP 2

STEP 3

If following the steps above did not resolve your issue, please contact VOSKER support team for assistance.

HOW TO CHANGE MY CAMERA SETTINGS FROM THE VOSKER APP

To change your settings for your VOSKER camera, navigate to the “Settings” tab. Make sure to choose the correct camera from the dropdown option at the top. You will see 3 sections: Basic, Cellular Setup, and Advanced Options. You can change the settings under these sections according to your preference and select the “Apply Changes” button to save the settings.

Note: Our cameras communicate with our servers based on the frequency set in your settings. For example: If your Transfer Frequency is set to 2 times a day, this means that your camera will communicate with our servers 2 times a day.

VOSKER SENSE

VOSKER SENSE is a tool that uses artificial intelligence and enables you to easily differentiate between a human and a vehicle in a photo. All our plans, except the Free plan, include VOSKER® AI Tools. So, make sure you are on one of our paid plans. To use this feature,

HOW TO DELETE CAMERA FROM ACCOUNT

HOW CAN I SHARE MY PICTURES WITH SEVERAL PEOPLE?

WHAT IS THE RESOLUTION OF THE TRANSMITTED PHOTOS?

V200

V150 and V100

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Here are some of the benefits of using wireless IP cameras:

However, there are also some drawbacks to consider:

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Deep Dive into Wireless IP Cameras: Advantages and Considerations

Wireless IP cameras offer a compelling solution for home and business security, providing the benefits of traditional IP cameras with greater installation flexibility. Let’s delve deeper into the advantages and considerations when choosing a wireless IP camera system.

Advantages:

Considerations:

By understanding these advantages and considerations, you can make an informed decision when selecting a wireless IP camera system that perfectly caters to your specific security needs.

.

Add device

Video：

Hiseeu Wireless PTZ Camera Guide v1

Read Also : The Ultimate IP Camera Guide v3

1, It makes a beep after reset the camera, open the App, click “+ Add camera” –scan QR-code on the camera.

2, Click “Device light is blinking”—Next, then connect your home wifi.

3, Select your home wifi (the camera only support 2.4Ghz wifi, not support 5Ghz), click “next”.

Note: The wifi name and password don’t including special character and the wifi password don’t over 12 character.

You will get a QR code on your mobile phone, aim the QR code of the mobile phone at the camera lens at a distance of 4-5FT.

when you hear the prompt voice, click the blue button below, wait for device to connecting successfully, then edit the device name.

Add device with network cable

1.Please using the network cable connect camera to your router, then click “other ways to add”—More ways to add–select “LAN scan”.

2.It will search device automatically, when find device, click Add. You don’t need to input any password, just click “Confirm” on upper right corner.

3.After add successfully, please click setting icon–click Advanced settings.

4.Connect new WiFi–select your home WIFI and input password–Confirm. Then unplug network cable.

Add Device Via Camera Hotspot

1, Please click “Add camera”—other ways to add—Connecting camera hotspot to add.

2, Check “Device light is blinking” and click Next, then connect your home wifi, and click Next again.

3, Click “Go to settings” to connect camera hotspot, find hotspot IPC*********, input password”11111111”.

It doesn’t matter if it showing not network, just click ok, then go back to app.

4, Finally, wait for device to connecting successfully, then edit the device name.

The camera often offline

1, Check whether the camera antenna is vertically upward.

2, please confirm the distance between the camera to your router, it better within 30FT, if the distance too far, the camera will offline.

3, If still offline, please give your camera version, we will give you a firmware to upgrade camera, it can enhances the camera’s signal.

Camera can’t connect to wifi

1, please confirm wifi is 2.4G or 5G, the camera only support 2.4G. And wifi password cannot exceed 12 characters.

2, if it is 4G wifi, please place the camera next to the router, then press the reset button for 6 seconds to add device again.

3, or you can connect the camera to your router with network cable, then switch to wirelessly connection.

How to using PTZ function on NVR?

1, please left click your mouse, you will see a smart menu below, click PTZ control.

2, click the arrow direction to move the camera.

Please note, if your camera is digital camera, you can’t zoom in or out in this interface, it only suit for optical zoom camera.

You need to go back to main menu, left click mouse again, click zoom in, then roll you mouse to zoom in.

but when you zoom in, the camera image will blur.

How to share the device to other one?

a, Please go to the app–click “Share” icon–select permission and effective time.

b, after click complete icon, you will get a QR-code.

Please note that another phone must first download the application “esecloud” and then register a new account. One account cannot log in to two mobile phones at the same time.

Unable to hear camera sound

If “x” is displayed on sound option, it is not turned on, you need to turn on first.

If still can’t hear sound, please go to setup interface—recording settings—verify that the “Record Sound Switch” option is enabled.

How to connect the camera to Alexa?

 This is the link about how to connect the camera to Alexa, please refer it.

https://www.amazon.com/vdp/02b7820dd64d4ad6a457fcfd8638e830?ref=dp_vse_ibvc1

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If Alexa showing “Live view not supported”, please don’t worry, this is Alexa app issue,

Actually it can view camera on Echo Show. Write your article here

How to setup motion tracking

If you add camera to NVR, please go to video detection to check whether your nvr support motion tracking.

Usually, NVR not support motion tracking, you need to add camera to the app Eseecloud, then add to NVR, so that you can setup motion tracking on the app.

1, Into device—click setting icon on upper right corner—go to smart detection alarm—enable motion tracking option.

How to set preset position cruise

1, go to setting interface—ptz control—cruise mode—select preset position cruise.

2, go back to record interface–click Preset–add more than two different positions–go to More–click cruise.

After setting successful, the camera will cruise within the preset position range.

Camera not recording after install SD card

1, Please go to setting interface–Storage setting–local storage space–check the status of the SD card.

2, SD card is in normal status, please check if SD card capacity is full, and then format the SD card.

3, If showing no SD card, please take the SD card out and insert it again. (Please keep the power off before inserting the SD card)

Alexa not skill Eseecloud

1, Please check if you have enable Alexa option on the app, click setting icon, advance settings, Alexa service authorization.

2, you need to login Eseecloud account with phone number or Email address, If you use third-party software to log in to Eseecloud, such as Google, you cannot log in to Eseecloud on Alexa

Please note, If Alexa can not find camera, please check if you have setup a name for camera.

Eseecloud Cloud Service Fee Standard

upgrade the ptz camera to new version.

We have upgrade our ptz camera version, you can scan the QR code to add the device without connecting camera hotspot.

and you can add the camera to nvr directly, don’t need to input password.

1) connect the camera to the same network as your computer with a network cable, then download a tool to search your camera IP, copy firmware to your computer. this is the link of tool.

http://download.dvr163.com/tool/IPCamSuite-1.2.26.8.zip

after you dowaload the tool successfully, please open it and click refresh to find the camera ip. upload the firmware and click upgrade. Write your article here

 please note, when upgrading the camera, please do not unplug the power or reset the camera, otherwise the camera will crash.

if you want to upgrade your camera version, please email johnny@hiseeu.com to get a upgrade firmware.

Fixed-point cruise on NVR

1) Right click the mouse–system setup–channel setup–PTZ setup. select correct channel. Add first cruise point,

2) click add to set first position (the default is 1, which does not need to be changed),

3) then click preset box select 2–add, add multiple cruise points in this way. You also can select “keep time” you want, preferably in five seconds or more.

4) And then click “?” question mark into the PTZ control interface–click PTZ control option to set first position, then click store.

5) change the preset box to 2, adjust the camera lens to second position–store

6) right click anywhere –return to the PTZ setting interface–apply—ok.

After connect to mobile phone, camera showing “wrong password” on NVR.

If you are adding camera to your mobile phone through camera hotspot , it will generate a random password.

1, Go to app Eseecloud, click three points icon on right upper corner, click edit. Fast click 6 times on blank area,

you will see random password.

2, Go to NVR, right click mouse—video manage—manial edit.

3, select channel—input random password, click ok,

If still showing connecting fail, please click match code to match camera.

The camera will turn to the wall or the ground

1. Please confirm whether to manually rotate the camera lens. If so, the camera will not return to its original position after restarting or automatic tracking.

please unplug the power adapter, then plug it in again, click PTZ on the mobile app or NVR to control the camera lens.

2. If you do not turn the camera manually, please tell us your camera ID number and version information, and we will feed back to our technical support.

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I’ve wanted to make this list for a while, and hopefully it will help answer some simple questions or guide newcomers on their IP video quest. Feel free to add, change, or refine this!

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Most Popular Camera Manufactures (on this forum):

ACTi (http://www.acti.com) – Midrange camera – good price – free software.

Avtech (http://www.avtech.com.tw) – Has good ‘push’ support for events to mobile devices.

Avigilon (http://www.avigilon.com) – Similar to Axis cost – must buy through dealer – good software/support.

Axis (http://www.axis.com) – Popular choice – higher end cameras get expensive – easy to find online for sale – free + paid software options.

Dahua (http://www.dahuasecurity.com‎) – Re-branded as Q-See – low price – difficult to find updates/support.

Geovision (http://www.geovision.com.tw‎) – Midrange – have some LPR cameras.

Grandstream (http://www.grandstream.com) – Low cost – have some unique features.

Hikvision (http://www.hikvision.com‎) – Becoming more popular – re-branded as Lorex/Swann systems from Costco.

IQinVision (http://www.iqeye.com) Midrange pricing.

Mobotix (http://www.mobotix.com) – Cameras made in Germany – reliable but expensive – no moving parts to fail in their cameras.

Vivotek (http://www.vivotek.com) – Midrange pricing.

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Other Camera Manufactures:

Arecont (http://www.arecontvision.com/‎)

Brickcom (http://www.brickcom.com/)

Bosch (http://www.boschsecurity.us/en-us/ProductInformation/Cameras/NetworkCameras/)

Canon (http://www.usa.canon.com/cusa/professional/products/security_video_solutions/network_cameras)

GE (Unknown Website Address)

Honeywell (http://www.honeywellvideo.com/products/cameras/ip/index.html)

JVC (http://pro.jvc.com/prof/attributes/category.jsp?productId=PRO5.2)

Panasonic (http://www.panasonic.com/business/psna/products-surveillance-monitoring/index.aspx)

Pelco (http://www.pelco.com/sites/global/en/home.page)

Samsung (https://www.samsung-security.com/)

Sony (http://pro.sony.com/bbsc/ssr/mkt-security/)

Toshiba (http://www.toshibasecurity.com/)

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IR Illuminators:

Raytec (http://www.rayteccctv.com/)

Axton (http://www.axtontech.com/)

Iluminar (http://www.iluminarinc.com/)

+Other Generic Brands

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Accessories:

PoE Switch (Unmanaged, or Managed which allows remote powering on/off of specific ports) (TRENDnet, Netgear, D-Link, Cisco, Axis, etc.)

Ethernet Cable (Regular/Burial Grade)

Lenses (C/CS/S/D Mounts)

IR Illuminators (Discussed Above)

Enclosures (Pelco, Videolarm, Axis, Generic Brand, etc.)

PIR Sensor (Optex, Bosch, etc)

UPS Battery Backup System

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Popular Places To Buy:

[Redacted – do a search on the forum for general ideas ]

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Video Recording Software:

ACTi VMS (Free) – Only supports ACTi Cameras.

Avigilon (Per channel: Core ~$100, Standard ~$200, Enterprise ~$350) – Purchase through authorized dealers.

Axis Camera Companion (Free) – Only supports certain (newer) Axis Cameras. 16 cameras max.

Axis Camera Station (~$90/license)

Axxon Next (Free for 16 channels) (http://www.axxonsoft.com/products/axxon_next/)

BlueIris ($29.95 – $49.95) (http://blueirissoftware.com/) – Supports a large variety of network cameras.

exacqVision ($50 – $150/license + $25 yearly for optional updates)

Genetec (Expensive)

Geovision (Free)

Luxriot ($99 – $1000+)

Milestone XProtect (Free – $1000+)

Mobotix Control Center (Free) – Supports other cameras for viewing. May be able to record with MXServer.

OnSSI (Unknown)

Vitamin D (Free/$49/$199) (http://www.vitamindinc.com/index.php) – PC + Mac Compatible

Zoneminder (Free) – Open source Linux software.

…Etc, Most Manufactures Provide Their Own Software.

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Network Video Recorders (NVR’s)/NAS Stations:

Synology (1 License Included – ~$50 /per additional license)

Dahua

QNAP

Luxriot

NUUO

Hikvision

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iPhone Viewing Apps:

Netcam Viewer (Free/$5.99) (http://bit.ly/18UfXMs)

Live Cams Pro ($1.99) (http://bit.ly/19RAleQ)

QCamPro ($7.99) (http://bit.ly/14iCWxR)

Official Mobotix (Free) (http://bit.ly/15XNtmo)

IP Cam Viewer Pro ($3.99) (http://bit.ly/10QAwYn)

Dahua iDMSS Lite (Free) (http://bit.ly/110ZjmV)

Dahua iDMSS Plus ($4.99) (http://bit.ly/12FyWpw)

+Specific Manufacturer’s Apps (Q-See, Hikvision, etc) (Search Manually) – Typically better integrated then 3rd party apps.

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Android Viewing Apps:

IP Cam Viewer Pro ($3.99) (http://bit.ly/TG6OyB)

Dahua gDMSS Lite (Free) (http://bit.ly/12zjvAs)

Dahua gDMSS Plus ($5.00) (http://bit.ly/12FzfAA)

+Specific Manufacturer’s Apps (Q-See, Hikvision, etc) (Search Manually) – Typically better integrated then 3rd party apps.

The Ultimate IP Camera Guide v3.

Review Sites/Sample Videos:

Network Camera Critic (http://www.networkcameracritic.com/)

Mateusz CCTVnerd (http://www.youtube.com/user/mateuszfen)

Megapixel Cameras – Images and Demos (viewtopic.php?f=19&t=11322)

Plazor (http://www.plazor.com)

Axis YouTube Channel (http://www.youtube.com/user/AxisCommunications)

Avigilon YouTube Channel (http://www.youtube.com/user/Avigilon)

MXInstaller (http://www.mxinstaller.com/)

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Companies That Rebrand/Resell:

Swann (Rebrands Hikvision Equipment)

Lorex (Rebrands Hikvision Equipment)

Q-See (Rebrands Dahua Equipment)

Toshiba (Appears To Rebrand Vivotek)

Cisco (Sometimes Rebrands Pelco)

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Other Helpful Links:

CCTV Lens Calculator (http://www.jvsg.com/online/#)

Identification And Recognition Guide (http://www.axis.com/academy/identification/index.htm) – Make sure you have the correct resolution for your application.

Security Today – IP Cameras (http://security-today.com/directory/list/ip-video.aspx)

CCTV Frame Rates Comparison (

) – Recordings don’t necessarily have to be 30fps for desired results.

IP Video 101 Training (http://ipvm.com/report/ip_video_training_course_101)

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Live Demo Cameras:

Mobotix Cameras (http://www.mobotix.ro/live-ro-p-3.html) or (http://comsurv.com/live-video-cameras/)

Axis Cameras (http://www.axis.com/camerademo/) or (http://ipcameralive.com/)

Mixture (http://camelive.info)

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Terminology:

CBR: “Constant bit rate [encoding] means that the rate at which a codec’s output data should be consumed is constant.” (i.e. the amount of data flowing from camera to user/nvr is always constant – even during movement or lack thereof. [See also VBR])

DSD: (http://www.dsdcctv.com/)

DVR: “a consumer electronics device or application software that records video in a digital format to a disk drive, USB flash drive, SD memory card or other local or networked mass storage device.”

Edge Recording: “The concept of taking audio/video from a camera, and storing it at the edge of the Ethernet network instead of transporting it across the network to a centralized recording facility such as a Network Video Recorder.” (Most cameras have this ability now.)

IR/IR Illuminator: LED’s (often a separate device) which provide illumination for cameras in near to total darkness. The light produced cannot be seen by the human eye. The camera must be sensitive to IR for this to be useful (some cameras have ‘fixed’ IR cut filters). ‘White light’ illuminators are also available. These produce light visible to the human eye and to a camera with or without an IR cut filter.

LPR/ANPR/AVI/CPR/LAPI: “A mass surveillance method that uses optical character recognition on images to read vehicle registration plates.”

NAS: Basically a box filled with hard drives for storage of data. Some cameras have the ability to record directly to these networked boxes without the need for an always on or dedicated computer.

NVR: “A software program that records video in a digital format to a disk drive, USB flash drive, SD memory card or other mass storage device.”

ONVIF: “Open Network Video Interface Forum (ONVIF) is a global and open industry forum with the goal to facilitate the development and use of a global open standard for the interface of physical IP-based security products.”

PIR: Passive Infrared “is an electronic sensor that measures infrared (IR) light radiating from objects in its field of view. They are most often used in PIR-based motion detectors.”

PoE: “A system to safely pass electrical power, along with data, on Ethernet cabling.”

UPS: “uninterruptible power supply…is an electrical apparatus that provides emergency power to a load when the input power source, typically mains power, fails.”

VBR: “Variable bit rate files vary the amount of output data per time segment.” (i.e. Less data during still scenes, more data during high movement periods.)

WDR: “‘Wide dynamic range’ describes an attribute of an imaging system which can capture greater scene details from shadows to highlights than normal.”

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Commonly Asked Questions:

Q: “Which brand or manufacturer should I buy?”

A: Each brand has its strengths and weakness, whether it be price, size, low light capabilities, resolution, frame rate, support, software, compatibility, etc. There really isn’t one magical brand or camera. Each security scenario is different and requires a unique solution.

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Q: “Where can I buy an IP HD PTZ Outdoor Camera for $200?”

A: Probably not going to happen. PTZ cameras are expensive because of all the motors, belts, gears, and such. Perhaps instead consider using several fixed multi-megapixel HD cameras instead for coverage.

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Q: “How do I embed/add video from a camera to a website?”

A: See: http://www.networkcameracritic.com/?p=1290 or http://bit.ly/10rC8WV

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Q: “How do I view my cameras on my TV/Monitor?

A: Consider using an Android powered HDMI dongle. These mini computers are powerful and compact enough to be attached to a TV or monitor for camera viewing using an Android app. Also see: http://www.networkcameracritic.com/?p=1049

 .

Q: “Should I buy a Foscam?”

A: These cameras are not typically discussed here because of their poor reliability and feature set. They are often cloned and copied making firmware updates and support hard to come by. So in short, probably not. However if you are just starting with IP cameras, many members have since upgraded from these over time to bigger and better.

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Q: “How do I view my camera(s) from the internet?”

A: You need to setup your router for port forwarding. Here are several guides to assist you. See: http://www.networkcameracritic.com/?p=124 or http://bit.ly/184DTvf

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Q: “What shutter speed should I use during low light/night?”

A: “Typically 1/30 of a second is as low as you would want to have it set. Any longer and moving objects will be blurry making the footage less then useful.

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Q: “Should I use a wireless camera for my application?”

A: Wifi signals, especially at long distances, can drop or become unreliable. They also become targets of hacking “resulting in free access to your personal cameras (EXTREMLY DANGEROUS) or blocked cameras, ones that will not record anything.” It is best to use a hardwired connection via cable for installations. PoE installation can supply signal and power over one cable for easy installation. If a cable is not an option consider using a dedicated wifi access point, like the type made by Ubiquiti Networks.

Technical Guide to IP Cameras– Overview, Types, Applications

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An IP camera (Internet Protocol Camera) is a type of security camera that receives video data and sends video footage via an IP network. It is also known as network camera or IP security camera, often used as remote monitoring and management tools in many sectors and environments to protect the property or monitor home, business, or public security. Connected with other devices such as network video recorders and displays via a network, IP cameras allow you to monitor specific areas from any remote location, bringing much convenience to our daily lives.

How Does An IP Camera Work?

IP cameras work the same way as digital cameras to capture high-quality images. What sets them apart is the capability of IP cameras to compress those files and automatically transmit them to a network video recorder (NVR) via a network. Usually, IP cameras are connected to the network via ethernet cable with a broadband modem or router, or wirelessly via a Wi-Fi router.

In a building that has already been equipped with a network, all you have to do is to connect the IP surveillance cameras and other devices into your network system, just the same way that you would do when you connect your laptop or cell phone to your Wi-Fi.

After everything is well connected, the cameras can start working, capturing and sending video footage to the network video recorder.

Four Common Types of IP Camera

There are various video surveillance solutions, in which many different types of security cameras are adopted. Among those surveillance cameras, there are four most commonly used ones, dome cameras, bullet cameras, and turret cameras. Knowing more about the differences among dome vs bullet vs turret vs fisheye cameras will help you find out the one that fits you most.

Four Important Specifications of IP Cameras

When looking for a security camera, not only should you decide on the type of it, but also you need to notice that the specifications can make a huge difference. There are four of the most essential specifications.

Resolution

The resolution of IP cameras is the total number of pixels that make up an image, which is usually measured by the width and height of the image. The most common resolutions of security cameras are 720p, 1080p, 5MP, 4K and 8MP. Usually, higher resolutions mean that there are more pixels per inch (PPI), resulting in a high-quality, crisp image.

Field of View

The lens of an IP camera allows you to frame an area that you want to spot. Different lens systems come with different fields of view, which determines how wide an area you can see. A wider field of view will allow the camera to spot a larger area. Typically, for a large parking lot and a small room, you will need lenses with different viewing angles.

Focal Length

The focal length of a lens, which is measured in “mm”, determines the angle of view and how far the camera can see. There are two types of lens, fixed lens and varifocal lens. The most common fixed focal length is 3.6mm, which leads to a 90° view angle and a distance of 20 feet. There is also 8mm lens with a 40° view angle and identification distance of 40 feet. For varifocal lenses, the most common ones are 2.8-12mm lenses.

At 2.8mm you get around 100° view angle, with only around 10-feet identification distance. At 12mm you will achieve around a 30° angle of view and identification at around 50 feet. The wider the focal length, the further away it can focus and the narrower the field of view.

Low Light Sensitivity

Low-light sensitivity, usually measured in Lux(lx), refers to the ability of a camera to provide high-quality images even in low-light conditions by presenting details and reducing noise in the output images. There are few factors contributing to the low light performance of a camera, including pixel size, signal-to-noise ratio, lens aperture, etc. A lower Lux has the ability to present high-quality images in darker areas. For example, cameras with 100-1,000lx are applied to record under work-space light, while cameras with 0.0001lx are usually adopted for moonless nights or overcast nights.

Most Popular IP Camera Applications

Home Use

For those looking for tools to get close with their families, monitor family security or protect family property, IP cameras are always a go-for item. Many homeowners equip their families with a video surveillance system to make themselves and their families feel safer.

The IP cameras installed in home security systems have been used to serve a number of purposes. For example, they can be installed near the front door to capture the image of each one who steps into or sneaks around the house, or installed in the backyard to catch a view of their families’ happy moments, or installed inside the room, to make sure their baby is being well taken care of, etc.

Business Use

Commercial security cameras are often used in business buildings, supermarkets, shops, restaurants, etc. For business owners, security cameras can not only protect their property to ensure normal operations and prevent criminal acts with real-time monitoring, but also can keep them connected with daily operations and employee safety.

Outdoor perimeter security can also be maintained with video surveillance solutions to monitor the surroundings. Compared to traditional systems, commercial IP video surveillance systems offer greater reliability and security with built-in encryption, data compression, network connection, and cybersecurity measures.

Public Safety

Surveillance cameras play an important role in managing public rules, protecting public safety and property. It’s not difficult to find that there are plenty of monitoring cameras along the traffic roads, parking lots and around the governments or hospitals. Moreover, there are lots of public areas deployed with security cameras, including schools, parks, communities, neighborhoods, etc.

Conclusion

IP cameras have become a dispensable part of home, business or public surveillance systems. With the proper video management software, the video recorded by IP cameras can be viewed from anywhere worldwide via the network, whether using a laptop or a mobile phone. In many cases, IP cameras can also be controlled remotely, adding much convenience to our lives.

There are various types of security cameras that are designed for specific applications, and that’s why you need to take several factors into consideration when purchasing IP cameras for your security system. Before the next step, it would be better to figure out your budget and your requirements first.

Guide to Understanding IP Cameras

Welcome to a venture into the captivating digital world of Internet Protocol (IP) cameras. Whether you’re considering investing in this game-changing technology or you’re simply eager to boost your tech acumen, we’ve got your covered. Untangling complex technical jargon and translating it into simple language, this blog post will chart your course through the depths of understanding IP cameras.

What is an IP Camera?

An IP camera , also known as a network camera, is a digital video tool that sends and receives data via the internet. Unlike its analogue predecessor, the CCTV (Closed Circuit TV), it offers the functionality to view live or recorded footage from anywhere, anytime using a web-based platform or mobile application. Think of IP camera as the digital evolution.

Advantages of the IP Camera

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Understanding IP Camera Operation

Let’s dive deeper into how these fantastic little devices work.

Capturing Images

The essence of an IP security camera is in its lens, sensor, and processor. The lens focuses on the light emanating from the surroundings, which then hits a digital sensor. This sensor transforms the received light into an electronic signal that the processor can turn into a digital video stream.

Sending Images

The key difference between an IP camera and previous systems lies in its ingenious use of the Internet Protocol. Instead of sending unprocessed data to a recorder, IP cameras encode and process the signal on the device before transmitting it to be stored or viewed over the network. This reduces the workload for the recorder, enhancing the system’s efficiency.

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Most Popular Types of IP Cameras

Not all IP cameras are created equal, of course. Different styles suit different needs. Here’s a quick classification of the most commonly used types:

Bullet Cameras

These are named for their cylindrical shape, resembling a bullet. Bullet cameras are great for monitoring both wide focused areas such as entrances or small rooms.

Dome Cameras

Identified by their dome shape, these cameras provide a wider viewing angle ideal for bigger spaces like living rooms or stores.  Some come with adjustable lenses to hone in on important areas.

PTZ Cameras

PTZ stands for Pan-Tilt-Zoom. A PTZ IP camera provides the functionality to remotely control the movement and zoom of the camera, making it perfect for large, open spaces.

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IP Camera Installation: Tips and Tricks

Installing an IP camera isn’t rocket science. Here are some friendly tips to ensure you obtain the best surveillance results:

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Securing Your IP Camera

In an increasingly digital world, security is paramount. Here are a few guidelines to secure your IP camera system:

Change the Default Password

On purchase, devices often come with generic login credentials. It’s essential to change these immediately to a unique and complex password.

Regular Firmware Updates

Stay up-to-date with the latest firmware version provided by the manufacturer. This ensures your device is protected from any known loopholes.

Effective Network Security

Ensure your home or business network security is robust. Use established security measures such as firewalls and secure Wi-Fi protocols.

The captivating world of IP cameras offers the potential for superior surveillance solutions. The charm of hands-on control combined with the convenience of remote access can revolutionize how we approach security. Yet, it is crucial to remember that with great power comes great responsibility. In this digital age, securing our devices should always be a priority. Embrace the technology but don’t forget to keep it secure. Welcome to the future of surveillance.

Network Setup for NVR/DVR/IP Camera before adding to Guarding Vision

The Following network settings must be checked before adding the device to Guarding vision App.

Method 1: From NVR Local menu

Step 1: Right Click on the NVR Monitor and select “Menu”.

Step 2: Select “Configuration” from the Menu options.

Step 3: Select “Network” and check the option “Enable DHCP” Click “Apply”

Step 4: Make sure your NVR/DVR obtained an “IPV4 Address” and “Preferred DNS Server” values automatically. If not, check your network settings and make sure your device is properly connected to your network router or switch.

Step 5: Select “Platform Access” and check “Enable”.  You will be taken to the service terms window.

Step 6: Create a “Verification Code” check the “Guarding Vision service terms” click “OK”.

Step 7: Click “Apply” to apply the settings. The status will change to “Online”. The QR Code being displayed on your device “Platform Access” page can be scanned with Guarding Vision app to add the device into your App. To proceed with adding the device into the app scroll down to “Adding NVR/DVR to Guarding Vision App”.

Method 2: From the NVR/DVR/IP Camera Web page.

Step 1: Input the IP address of the NVR into the address bar and login with the credentials.

Step 2: Go to Configuration  Network  Basic Settings

Adding the NVR/DVR to Guarding Vision App

Method 1: Using the QR Code

Download and install the Guarding vision app on the Mobile. Register and Create a Guarding vision account on the App.

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Step 1: Tap on the “+” to add a new device. Select “Scan QR Code”. Scan the QR Code displayed on the NVR’s Monitor.
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Step 3: Scan the QR code from the device sticker or Login to the device Local Menu and go to Menu  Configuration  Network  Platform Access to access the QR Code.
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Method 2: Add Device with Serial Number
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(Only the last 9 digits of the serial number are needed to add the device into the App.)
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Step 1: Tap on the ‘+’ icon and select “Manual Adding”
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Step 2: The serial number can be accessed from the device sticker. To access the serial number from the web config, go to Configuration  System  System Settings  Basic Information
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(Refer to the figure below)
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Step 3: Once the “Manual Adding” Option is selected, You will be directed to the Add device page with “Serial No.” Input the serial number and click on  to save.

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Step 4: Click “Add” to add the Device.
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Step 5: Input the Verification Code that was created and click “OK”.
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(You can find the code from the device web Config. Go to Configuration  Network  Advanced settings  Platform Access.)
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Step 6: Tap on “Next”. Create a Device name in the “Edit Alias” page. Tap “Save”
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Step 7: Tap on “Guarding Vision” at the bottom of the app to see your device listed. Tap on the device name to view the cameras connected to the device.
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How to Change Camera names on the App
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• Slide the device name to the left to view the settings and share icons.

• Tap on the  Settings icon.

• Tap on “Linked Camera”

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• Click on the Edit icon and input a desired name to the camera and Tap “Save” icon.

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Guarding vision Setup from browser (www guardingvision com)

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Step 1: Open browser (Internet explorer/Chrome) and input the address www.guardingvision.com. And click on “Register” to register for a new account.

Step 2: In the registration page, input the mandatory credentials and select “Email” for registering with email or “Country Code” for registering by a phone number.

Step 3: Once the account is created, select “Device Management” and select “Add” to add a new device.

Step 4: In the “Add Device” pop-up window, input the device serial number (Last 9 digits of the serial number found on the device sticker) and click on “Search”.

Step 5: If the platform access is enabled on the device, then you should see the device on the “Add device” window. Click on the ‘+’ icon for the device. Click on the link for Enabling “Platform Access” https://app.box.com/s/ftj2keo6pvvvkpif9ukquyp7jrvhktwx.

Step 6: Enter the verification code found on the platform access page of the device. Click “Add”.

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Step 7: Click “OK”. Now the device should be added into the Guarding vision account. To view video stream, download the Guarding vision ass on your mobile phone and login with the account credentials just created.

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Sharing the device:

To share the device with another Guarding vision account, click on the “Share” icon next to the device name

Select “Email” for sharing by email or select “Mobile Phone Number” to share by mobile number. Click on the check mark next to the device and click “Share”.

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Initialize/Setup SD Card from Guarding Vision App

SD Card Setup for IP Camera from Guarding Vision

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Purpose:

This document provides instructions on how to initialize a brand new SD card that is inserted into the IP Camera.

(Note: When a brand new SD Card is inserted into a IP Camera, it has to be initialized/formatted before it can start recording data)

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Steps to Initialize/Format the SD card

Step 1: Open the app, Select ‘Guarding Vision’ on the bottom left and slide the device name to the left and select the icon.

Step 2: Once in the device settings page select ‘Storage Status’

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Step 3: In the storage status page, select ‘Memory Card’, which will take you to the ‘Initialize Storage’ page.

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Step 4: In the initialize storage page, select Initialize. This will format or initialize the sd card and the sd card should be ready for recording.

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Reset device with Guarding Vision

Reset NVR using Guarding Vision

Purpose:

The purpose of this document is to be able to reset an NVR with the vuarding vision account.

Currently Supported HINO devices:

NVR532P16-I4

NVR516P16-I4

NVR732-I8

NVR764-I8

Required Firmware:

V4.1.65 or above

Initial setup for enabling Password reset from Guarding Vision

Step 1: During the initial device setup, make sure the “Reserved Email Settings” option is checked.

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Step 2: Since the Reserved email settings option is enabled, the following screen as shown in the figure below should appear. Input the email that you wish to receive a password reset verification code.

(Note: Please enter a valid email)

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Resetting password from the Guarding Vision App

Step 1: On the NVR login screen, click on “Forgot Password”

Step 2: On the following screen as shown in figure below, select “Verify by Reserved Email” and click “OK”

Step 3: You will be brought to a screen with QR Code.

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Step 4: Open the Guarding vision App on your phone and go to More  Reset Device Password.

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Step 5: Scan the QR Code shown on the NVR screen. You should see a message as shown in the figure below.

Step 6: Check your email to find the verification code and enter the code in the field provided and click on “OK”.

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Platform Access for Guarding Vision Offilne Issue

Guarding Vision Offline Issue

Purpose:

This document provides steps to fix the Platform Access “Offline” status issue on your NVR/DVR.

Solution:

The most common cause for “Offline” status is when the “Preferred DNS Server” space is empty. Follow the steps below to fix this issue.

NVR Local menu

Step 1: On the monitor connected to the NVR, Right click and go to Menu  Configuration  Network  General

Step 2: Enter the “Preferred DNS server” address as 8.8.8.8

(Note: If “Enable DHCP” is checked, you can check the option “Enable DNS DHCP” which will let the NVR/DVR pullup its own Preferred DNS Server)

Step 3: Click “Apply”. The device might take a few seconds before applying the new values.

Step 4: Now go to Menu  Configuration  Network  Platform Access. The status should show “Online”. The device might take up to 60 sec before showing the new status. Click “Back” wait 60 sec and check the status again.

(Note: You can scan the QR code on your “Platform Access” page to add the device directly to your Guarding Vision App.)

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Guarding Vision Quick Setup

Guarding Vision Setup Instructions

Setting up the DVR/NVR

Step 1: On the DVR/NVR screen, right click Select Menu  Configuration  Network.

Step 2: Under “General” input the “Preferred DNS Server” as 8.8.8.8 as shown in the figure below.(If you have “Enable DHCP” and “Enable DNS DHCP” option on this page selected, then you do not have to perform this step)

Step 3: Select “Platform Access” and check “Enable” and create a verification code. Click “Apply”.

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(Note: The QR code displayed on the platform access page can be used to add the device into the guarding vision app.)

Adding the device on Guarding Vision App.

Step 1: Tap on the “+” to add a new device. Select “Scan QR Code” to scan the QR code being displayed on the NVR monitor. Input the Verification Code that was created under “Platform Access” in the NVR.

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Step 3: For Manual Adding, input the “Serial No”. For QR code, Scan the QR code from the device sticker or the QR code displayed on the NVR. (Note: You can also scan the QR Code you see on the monitor. Refer to Step 3)

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Guarding vision sharing and registering

Guarding Vision ‘Register’ ‘Login’ and ‘Share’

Registering on Guarding vision

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Option 1: Tap on the “register” option. Now in the Register page enter the Mobile Phone number and tap on “Get Security Code”. You will receive a code by “Text”. Input the code you just received and complete the process.

Option 2: Tap on “Register by Email Address” for registering by email. You will receive the security code to the email address entered.

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How to select Login options on Guarding vision

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To Login using a mobile number, tap on the “Login by Mobile Phone Number” option. Now input the phone number and password and tap “Login”.

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Sharing a device on Guarding vision

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Method 1: Sharing from the Primary account

On the Primary account, swipe the device name to the left to access the “Share” Icon. Tap on the Share icon. This will take you to the “Recipient” page.

In the “Recipient” page enter the email or phone number of the user you want to share the device.

When sharing, make sure the Phone number/email/username are entered as shown in the account details.

Finding Account Details:

On the bottom of the app, Tap on “More” and select “Account Management” to view the Account details like Username, Email address(if used to register) and Mobile Phone Number (If used to register).

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Add Stand alone device to Guarding Vision

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Adding a Stand Alone IP Camera to Guarding Vision App

Step 1: Log in to the IP Camera with internet explorer and Go to Configuration  Network  Advanced Settings  Platform Access

Step 2: Check the “Enable Option” you will see a pop-up window asking to create a verification code. Enter the desired verification code and click “OK”

Step 3: You can view the verification code by clicking on the eye lid icon.

Step 4: Click “Save” and refresh the page. The status should turn from offline to online.

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Step 5: Now you can add the device into guarding vision by entering the las 9 digits of the serial number which can be viewed by going in to

Configuration  System  System Settings.

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Step 6: Open the guarding vision app on your mobile device and register for a new account.

Step 7: Click on the ‘+’ sign on the top right corner of the app and select manual add for serial number or QR code to scan the QR code on the device sticker

(Note: Playback can be viewed on the App for IP Cameras that support Micro SD Card)

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Add Device with Static IP into Guarding Vision for Local Access

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Add IP Camera to Guarding Vision with Static IP Address

Purpose: This document provides instructions on how to find and add a IP camera with static IP address into the Guarding Vision App.

Note:

Method 1: Adding an online device in the local network

Step 1: Open Guarding vision App and select “Guarding Vision” on the bottom of the App. Click on the “+” icon on the top right to access adding menu.

Step 2: From the Add menu, select “Online Device”

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Step 3: In the online device list, tap the device you want to add. You will be taken to a details page.

Step 4: The details page shows you the info of the device that you just selected.

(Note: Select the “Add Device to Guarding Vision Server” option available under the “Add” button for remote access over cloud. For this, the device should be connected to the network and  the “Platform Access” option should be enabled from the local menu/web menu for NVR/DVR. For a IP Camera, the “Platform Access” should be enabled from the web menu.)

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Step 4: in the “Add Device” page, input the Username and Password for the device and click  on  icon on the top right corner to save the login credentials and finish adding the device.

The device should be added to your App.

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Method 2: Manual Adding option

(Note: Using this method, you can add a portforwarded device with a public IP address.)

Step1: Open the App and click on the “+” icon on the top right to access the add menu. Select “Manual Adding”.

Step 2: Select “IP/Domain” to change the adding type.

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Step 3: Create a name for the device by typing in the “Alias” option.

• Input the “IP address” of the device and the login Credentials. Tap on  icon on the top right to save the values entered.

(Note: If you have a device with a port forwarded IP address, you can enter that public IP address in the address space with the device login credentials.)

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Features:

(Supported features depend on camera features)

For more information download the Alibi Cloud VS Mobile App User Guide.

iOS App

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Android App

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Alibi Cloud VS

Direct Camera to Cloud Video Surveillance

Our cutting edge cloud-based VSaaS offering has gained significant traction with dealers and end-users and is poised for significant growth in 2023 and beyond. If you are not selling cloud-based video surveillance then you are missing out on opportunities to recession-proof your business. We’ll be hosting demo sessions to show you how simple it is to install/setup and how it saves you time and money by avoiding truck rolls with an easy to use interface that helps you solve most issues remotely. And it is super easy for your customer to use as well, making it incredibly appealing for home and business installs.
Learn how this powerful solution is gaining traction in cannabis, medical, retail/restaurant and education applications.

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Brivo Cloud Access Control

Brivo + Alibi Security: Better Together

Brivo and Alibi Security bring you the best of both worlds… Unlimited access to Brivo’s world-class solutions and support, plus Alibi’s dedicated sales support & innovative marketing platform. The Brivo Accelerate Program is designed to help accelerate growth of YOUR access control business!

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Alibi Arsenal

Our FREE Marketing Engine, Ready to Power
Your Business

Marketing is not easy. Alibi Arsenal business growth tools and resources make it easier. This FREE platform can help you generate leads with brandable sales/marketing flyers, get found online with improved Google My Business setup and to turn your current customer base into advocates through a powerful reviews engine. Plus, we give you access to tools that make it easier to tap into your current customer base to generate incremental business by cross-selling products and services.
Come by for a LIVE demo of this platform and to learn how you access these powerful tools.

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Expect More from
Your Security Provider

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Alibi Security is a trusted provider of security technology, cloud solutions, and growth enablement services—serving thousands of security professionals for more than 35 years. We are committed to quality, continuous innovation, and the investment in the PEOPLE, SOLUTIONS, and SUPPORT required to help our Dealer Partners succeed.

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Enterprise Performance
– Without Breaking the Bank

Alibi Cloud VS makes enterprise-level cloud surveillance accessible for virtually any-sized application or budget. Featuring an ultra-secure camera-to-cloud architecture, Alibi Cloud VS dramatically reduces your up-front hardware investment and maintenance requirements, saving you valuable time and money. Ideal for both business and residential applications, Alibi Cloud VS is remarkably scalable – and can easily support larger camera counts and multi-site projects.

Centralized
Management

View cameras from single or multiple locations via a single dashboard, simplifying management and streamlining review of your video evidence.

Eliminate Common
Failure Points

Stream directly from camera to the cloud, ensuring you never lose video footage due to a faulty recorder or failed hard drive.

Enhanced
Security

No port forwarding necessary. SSL/TSL handshakes are used to make the connection from camera to cloud, ensuring encrypted transmission up and down. Video is stored in ultra-secure Tier 4 data centers, featuring triple-redundancy and fault-tolerant infrastructure to ensure your evidence is always safe.

Lower Total Cost of
Ownership (TCO)

No recording equipment, minimal maintenance requirements, and on-demand scalability – so you only pay for what you need, when you need it.

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Before referring to this Mobile Application User Guide you must first download and install the mobile application on your mobile device (smartphone or tablet). You can find links to the mobile application(s) on www.alibisecurity.com at the following location:

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SUPPORT Menu > DOWNLOADS > ALIBI CLOUD VS MOBILE APP

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Choose the link that applies to your mobile device (iOS or Android), download and install the application. Now you are ready to install and activate cameras.

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Adding a Camera via the Mobile Application

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The first time you login to the mobile app, you will be required to enter your username (email address) and the password. The screen will show no cameras attached to your account. You will tap the ADD A CAMERA button on the screen and it will prompt you with a second screen to select the type of camera you want to install. Tap on the ADD A CLOUD CAM section. The next screen gives you specific instructions for attaching your cloud-enabled camera to the network.

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IMPORTANT: All POE and WiFi cameras must be hard-wired into the local network in order to be discovered by the Alibi Cloud VS solution.

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Once you have connected the cameras you want to add to your Alibi Cloud VS account to the local area network (LAN) you can tap the CONTINUE button.

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The next screen displays your local network and the cameras that are available to be added to your Alibi Cloud VS account. Tap on the camera you want to add from the list and you will be prompted to name your camera. Type in a name and choose CONTINUE. The system will ping your camera, check credentials and firmware and connect. You should receive a confirmation screen that the camera has been added then tap CONTINUE.

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To get your WiFi camera to the wireless network you need to connect the WiFi camera to the wireless network. Tap the zone that the WiFi camera is in. This takes you into the camera selector menu. Select the WiFi camera you want to attach and it will open the camera settings menu. On the main screen, under NETWORK

SETTINGS, it will say “Not Connected”. Select this menu option and it will take you into the wireless connection menu, displaying the available wireless networks to connect to.

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Tap the wireless network you want to attach the camera to. A login screen will open up asking you to enter the password for the wireless network. Enter the password and tap CONNECT. The system will them connect the camera to the wireless network and you will receive a confirmation screen once completed.

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IMPORTANT: You must keep the WiFi camera hard-wired into the network until you login to the wireless network. Once you get the camera connected to the wireless network you can disconnect the network cable and move the camera anywhere that it has good signal strength to connect to the wireless network.

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From the main dashboard screen you have two different ways you can add additional cameras to the system. If you want to add another camera to the same zone you already have setup, simply choose the zone on the main dashboard screen, it will pull up the camera viewing screen and you will tap the Gear icon at the bottom. It will open a screen that shows the current camera(s) assigned to the zone and the ADD A NEW CAMERA button.

Tap this and follow the instructions to add a new camera.

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The second option for adding cameras is to setup a new zone and add the camera to that new zone. From the main dashboard screen tap the + icon in the top left corner of the screen. This opens a new screen that lets you setup a new zone. Click ADD CAMERA and then follow the instructions for adding a new camera explained previously in the User Guide.

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From this menu you can also move cameras currently signed to other zones to the new zone. Simply click SELECT CAMERAS FROM OTHER ZONES. A menu will be displayed showing cameras already attached to other zones. Click the camera and move it to the new zone.

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After adding the camera you will be taken to the main camera dashboard screen. From this view you can see all of the zones cameras have been assigned to. Select the zone you want to view. An individual thumbnail view of the camera(s) will be displayed. Tap on the gear icon at the bottom of the screen and it will take you into the settings selection menu. Choose the arrow to the right of the camera that you want to adjust settings for and you will be taken to the settings menu for that specific camera.

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PoE Camera Setting Menu

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WiFi Camera Setting Menu

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In the settings menu for each camera you are able to control the following settings:

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Account Settings and TouchID/FaceID Login

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After you login and add a camera to your system you can select the home button at the bottom left of the screen and it will take you to your main dashboard. Select the person icon in the upper right and this will take you into account settings. From here you can enable remote support access, enable/disable push notifications and enable TouchID/FaceID login for easy access when starting the app.

To view live video from your cameras connected to Alibi Cloud VS, go to the main dashboard screen and select a zone to view. Once in the zone, you will see the individual cameras with ‘play arrows’ located in the middle of the thumbnail screen. Simply click on one of the ‘play arrows’ in the thumbnail and live viewing will begin. You will see the word “LIVE” appear at the top of the thumbnail viewing screen. Want to enlarge the viewing area? You can simply turn your smartphone/mobile device to landscape to view in full screen mode.

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Viewing recorded video (footage) is also very simple. You will need to choose the zone that includes the camera you want to review recorded video from. This will display thumbnail views of all cameras associated with this zone. If you have multiple cameras in a zone, you will see multiple thumbnails. To view recorded footage for

a specific camera tap the clock/rewind icon ( ) at the bottom of that camera thumbnail view. This will take you into the footage screen where you can review a timeline, with detection events noted. You can scroll through the timeline by scrolling with your finger, either up or down, to view events that happened earlier or later in the day.

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There are settings and features on the playback screen that make it easier for you to review video quickly. You can select the ZOOM IN button and the timeline will appear in smaller increments, allowing you to find events more accurately. You tap the MORE menu and adjust playback up to 10x faster than normal.

The SUMMARY button at the bottom of the page lets you create and download a video summary of detection events for the last 24 hours. Simply click the button and the app pulls detection events into a single summary video. Creating a summary takes a few minutes and once completed you have the option to save the 24 hour summary to your mobile device or share it with someone else.

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If you have forgotten your password or simply want to reset it, you can easily do this by selecting the person icon in the main dashboard screen. Click ‘Logout’ and on the next screen tap ‘Log In’ and it will take you to the main login page. Tap ‘Forgot Your Password?’ and a screen will appear for you to enter your email address. By entering your email address and clicking ‘Send’ you will receive a secure link in your email to reset your password for your Alibi Cloud VS account. This new password will be valid in desktop and mobile apps.

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In scenarios where you already have a cable installed between the network and, say, your garage, where installing more cables is difficult, having to run a second cable is not ideal. However, we’ve discovered the Vigitron Netmux Vi00103 POE Multiplexer, a great gadget that combines two POE ports on your network side into one cable, and then splits them again at the camera-end, to solve this problem.

Below is some more important information on the specification and capabilities of the Vi00103, as well as our 6-step instructions for using it correctly.
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Connecting multiple IP Cameras together v1.

Instructions:​

Step 1:
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Connect the two RJ45 cables from the Vi00103RX combiner, labelled “Port 1” and “Port 2”, to two available POE ports on your POE switch or NVR.​

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NOTE – The cameras do not need to be activated with a password. If you are connecting them directly to an NVR, then the Plug & Play feature will still work and activate the cameras; If you are connecting them to a separate POE switch, you will be able to access them and activate them on your network later. Plug & Play setups will also work when cameras have already been activated, as long that these are set with the same password as the NVR and have DHCP enabled. ​

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Step 2:
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Connect your single Cat5/6 cable to the port on the Vi00103RX combiner, which is labelled as “Port 1 + Port 2”.​

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Step 3:
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Now, plug in the other end of the long single cable to the Vi00103TX splitter’s “Port 1 + Port 2” RJ45 port.​

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NOTE – this cable cannot be longer than 100m / 320 feet​

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Step 4:
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Connect your IEEE802.3af/at IP cameras or POE devices to each of the ports, labelled “Port 1” and “Port 2”, using another Cat5/6 cable for each.​

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NOTE – the length of these cables, and the long single cable between the Vi00103RX and Vi00103TX cannot exceed 100m / 320 feet in total, as this is the maximum standard range of POE. ​

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Step 5:
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Green lights should appear on the Vi00103TX to confirm that each of the ports is delivering POE to your devices. If they do not, check the power supply to your POE source and all of your Cat5/6 cables are secure.​

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Step 6:
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If you are connecting the cameras directly to an NVR as “Plug & Play”, then they will connect and appear automatically after a minute or two. Alternatively, if you are connecting them to a separate POE switch, then they should be discoverable on the network and allow you to adjust any network settings so you can add them to your CCTV system.​

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Key benefits:​

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Limitations & key points to consider:​

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Network topology diagram & dimensions:​

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Can I connect more than one camera via a POE switch to a single POE port on my Hikvision NVR?

In some scenarios, it can be useful to have several cameras connected to a POE switch but to keep that switch directly connected to your NVR rather than the local network.

If you are able to connect each camera to its own POE port on your NVR, then this is generally advisable, as using a Plug & Play setup is much simpler and avoids the need for extra hardware or power supplies.

However, if your NVR is closer to your POE switch than it is an available access point to your LAN, then it can make connecting the cameras simpler whilst avoiding the need to have an ethernet cable running from each camera back to the NVR.

One other benefit of keeping the cameras connected directly to your NVR this way, rather than connecting them across your LAN, is that the connection does not rely on your router being operational. Provided the NVR and POE switch are working, the cameras will remain connected and recording regardless of any problems that might occur with your local network.

These seven steps below explain how to connect multiple cameras on a POE switch to a single port on your NVR.
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Important things to note:​

How do I use a Hikvision NVR’s “Virtual Host” feature?

One of the most successful selling points of a Hikvision NVR to many small-setup customers is the “Plug and Play” functionality that simplifies the setup process of their surveillance system. However, plugging a camera directly into a port on the NVR, unfortunately, does not allow you to access the camera via its own internal LAN IP using a browser due to it being on the NVRs internal network, and this can significantly reduce the number of configuration options you have access to.

The NVR does allow you to configure many options for each connected camera, but some essential features are only accessible via connecting to the camera itself (such as audio codec options). This was of course a big problem previously.

With the advent of newer firmware and models of NVR, Hikvision has introduced a feature called Virtual Host. Activating this feature turns your NVR into a “host” for the cameras allowing you to connect to them via a browser. Essentially, the NVR forwards all traffic received from your browser to the appropriate camera you’re trying to connect to, eliminating the biggest problem of plug and play functionality.
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Step 1:​

First of all, access your NVR via a web browser. If you do not know the LAN IP of your NVR, download Hikvision’s tool SADP tool, which scans your network for any Hikvision devices that are connected and allow you to see and change their network settings, including the IP address.​

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Download SADP for Windows ​

Download SADP for MacOS​

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Step 2:​

Once you’ve logged in, navigate to: ​

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Configuration → System → Camera Management​

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This screen displays all the connected cameras on your NVR. Notice that the final column labelled “Connect” is currently empty. We’ll be coming back here in a moment.​

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Step 3: ​

Now, navigate to:​

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Network → Advanced Settings → Other ​

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Turn on the Enable Virtual Host option.​

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Note – Your NVR will reboot when you click “Save”.​

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Step 4:​

Now, navigate back to the Camera Management window from earlier. You’ll notice that the previously empty connect tab now features links for each camera currently connected to your NVR.​

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Step 5:​

Click on any of these links to access the respective camera via your web browser:​

That’s it, you’re done!

This should be useful when you want to access options on your camera that your NVR doesn’t feature. If you have any further questions feel free to ask, we’re happy to help.

About this Document

Safety Instruction

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●Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

●In the use of the product, you must be in strict compliance with the electrical safety regulations of the nation and region.

●Firmly connect the plug to the power socket. Do not connect several devices to one power adapter. Power off the device before connecting and disconnecting accessories and peripherals.

●Shock hazard! Disconnect all power sources before maintenance.

●The equipment must be connected to an earthed mains socket-outlet.

●The socket-outlet shall be installed near the device and shall be easily accessible.

●For the device with the sign  indicating hazardous live, the external wiring connected to the terminals requires installation by an instructed person.

●Never place the device in an unstable location. The device may fall, causing serious personal injury or death.

●Input voltage should meet the SELV (Safety Extra Low Voltage) and the LPS (Limited Power Source) according to the IEC62368.

●High touch current! Connect to earth before connecting to the power supply.

●If smoke, odor or noise rise from the device, turn off the power at once and unplug the power cable, and then please contact the service center.

●Use the device in conjunction with an UPS, and use factory recommended HDD if possible.

●This equipment is not suitable for use in locations where children are likely to be present.

●CAUTION: Risk of explosion if the battery is replaced by an incorrect type.

●Do not ingest battery. Chemical Burn Hazard!

●This product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.

●Improper replacement of the battery with an incorrect type may defeat a safeguard (for example, in the case of some lithium battery types).

●Do not dispose of the battery into fire or a hot oven, or mechanically crush or cut the battery, which may result in an explosion.

●Do not leave the battery in an extremely high temperature surrounding environment, which may result in an explosion or the leakage of flammable liquid or gas.

●Do not subject the battery to extremely low air pressure, which may result in an explosion or the leakage of flammable liquid or gas.

●Dispose of used batteries according to the instructions.

●Keep body parts away from fan blades and motors. Disconnect the power source during servicing.

●Keep body parts away from motors. Disconnect the power source during servicing.

●Use only power supplies same with the original model, or LPS power supplies with the same voltage and electric current.

Preventive and Cautionary Tips

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Before connecting and operating your device, please be advised of the following tips:

●The device is designed for indoor use only. Install it in a well-ventilated, dust-free environment without liquids.

●Ensure recorder is properly secured to a rack or shelf. Major shocks or jolts to the recorder as a result of dropping it may cause damage to the sensitive electronics within the recorder.

●The device shall not be exposed to water dripping or splashing, and no objects filled with liquids, such as vases, shall be placed on the device.

●No naked flame sources, such as lighted candles, should be placed on the device.

●The ventilation should not be impeded by covering the ventilation openings with items, such as newspapers, table-cloths, curtains. The openings shall never be blocked by placing the device on a bed, sofa, rug, or other similar surface.

●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.

●For certain models, the equipment has been designed, when required, modified for connection to an IT power distribution system.

● identifies the battery holder itself and identifies the positioning of the cell(s) inside the battery holder.

● + identifies the positive terminal(s) of the device which is used with, or generates direct current, and – identifies the negative terminal(s) of the device which is used with, or generates direct current.

●If the device has been powered off or placed for a long time, its coin/button cell battery may run out power.

●When the coin/button cell battery runs out power, the system time would be incorrect, please contact the after-sales service to replace the battery.

●Keep a minimum 200 mm (7.87 inch) distance around the equipment for sufficient ventilation.

●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.

●Do not touch the sharp edges or corners.

●When the device is running above 45 °C (113 °F), or its HDD temperature in S.M.A.R.T. exceeds the stated value, please ensure the device is running in a cool environment, or replace HDD(s) to make the HDD temperature in S.M.A.R.T. below the stated value.

●Provide a surge suppressor at the inlet opening of the device under special conditions such as the mountain top, iron tower, and forest.

●Do not touch the bare components (such as the metal contacts of the inlets) and wait for at least 5 minutes, since electricity may still exist after the device is powered off.

●The USB port of the equipment is used for connecting to a mouse, keyboard, USB flash drive, or Wi-Fi dongle only. The current for the connected device shall be not more than 0.1 A.

●The serial port of the device is used for debugging only.

●If the power output port of the device does not comply with Limited Power Source, the connected device powered by this port shall be equipped with a fire enclosure.

●If a power adapter is provided in the device package, use the provided adapter only.

●For the device with sticker or , pay attention to the following cautions: CAUTION: Hot parts! Do not touch. Burned fingers when handling the parts. Wait one-half hour after switching off before handling the parts.

●If the device needs to be installed on the wall or ceiling,

1.Install the device according to the instructions in this manual.

2.To prevent injury, this device must be securely attached to the installation surface in accordance with the installation instructions.

●Under high working temperature (40 °C (104 °F) to 55 °C (131 °F)), the power of some power adapters may decrease.

●Make sure that the power has been disconnected before you wire, install, or disassemble the device.

●If the device needs to be wired by yourself, select the corresponding wire to supply power according to the electric parameters labeled on the device. Strip off wire with a standard wire stripper at corresponding position. To avoid serious consequences, the length of stripped wire shall be appropriate, and conductors shall not be exposed.

●If smoke, odor, or noise arises from the device, immediately turn off the power, unplug the power cable, and contact the service center.

Hikvision New GUI 5 User Guide

Content Convention

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In order to simplify description, please read the following conventions.

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Reason

Solution

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Note

If your video recorder notifies not support this function, you can log in to the camera, and adjust video parameters via web browser.

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Reason

The camera password is too weak.

Solution

Change the camera password.

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Warning

We highly recommend you create a strong password of your own choosing (Using a minimum of 8 characters, including at least three of the following categories: upper case letters, lower case letters, numbers, and special characters.) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.

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Reason

The camera encoding format mismatches with the video recorder.

If the camera is using H.265/MJPEG for encoding, but video recorder does not support H.265/ MJPEG, change the camera encoding format to the same as video recorder.

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Solution

Check if the encoding type at live view toolbar is H.265.

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Reason

The video recorder uses the same IP address as other devices.

Change the IP address of video recorder. Ensure it is not the same as other devices.

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Intelligent Operation – Smooth UI experience

Intuitive live view

• Check the real-time channel status clearly

• With customized views, live views can be more intuitive on one view layout and enable automatic switching to meet the needs of multi-screen timed switching

The conventional video searching methods usually are time-consuming. Right now, the Smart Search and the AcuSearch functions could help accelerate searching efficiency in minutes, even in seconds.

Smart Video Searching

The NVR 5.0 with converged functions provides support for video, audio, alarm, access control, and other application access. Creating intelligent applications for different scenarios and needs.

Herospeed Firmware Software Download

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NVR

The Network Video Recoder support network video access,and it has adopted a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),embedded system technology,storage technology, network technology and intelligent technologies.It can work independently as NVR,or as a powerful security networking system.

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NOVATEK IP Camera

The NT IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom.

NOVATEK IP Camera