You’re Not Alone

Installation can be hard. We’re happy to talk it over with you or take over a DIY project that you’ve realized needs professional installation. Our support hours are from 9AM-7PM Monday – Friday (EST) and we are available via chat, email, phones, and remote PC screen-sharing, if you need any help. You can reach us at 866-414-2553.

Disclaimer: The laws governing cable and wire installation can vary from state to state and sometimes even counties and cities pass specific, unique laws regarding cabling; these state, county and city laws are too complex for us to explain. This page is not a how-to installation guide, as we cannot keep up with local laws.

Although we now offer installation, locally, we started as a DIY-only company, and we primarily serve those adventurous types who want to run the cable for themselves. Even so, we get asked about do-it-yourself installation all the time…. We wanted to post a few of our standard answers here.

Part 1

Don’t Start a Fire or Shock Yourself

Electricity Can Kill You; Avoid Electrical Lines!

Never strap, staple or otherwise run networking cable to conduit or raceways carrying electrical current. Never run any cable within 2 inches of Class I electrical lines, lighting, fire alarm, or power lines or devices.

Give a Wide Berth to High Voltage Devices or Lines

Never run any cable within 6 feet of a conductor or fuse box. A minimum 5-inch distance is required from any fluorescent lighting fixture or power line over 2 kVA and up to 24 inches from any power line over 5 kVA. If unsure about the a device or line, consult an electrician. Route cable away as far as you can from large motors, generators, induction heaters, arc welders, x-ray equipment, and radio frequency, microwave or radar sources. NEC/NFPA 70, Article 800-52

Protect it from Future Physical Damage

You might want to put a nail or screw in later and don’t want to puncture your cables, so when a cable, raceway, or soft conduit (anything you can puncture) is installed parallel to framing members (joists, rafters, or studs), furring strips, or crown molding, keep the cable at least 32 mm (1.26 inches) from the edge. NEC 300.4(D)

Don’t Leave it Dangling – Secure Your Cables

You can connect cable directly to a surface with straps, staples, cable ties, hangers, or similar fittings, but you have to secure it somehow. NEC 800.24; 300.11

Use Plenum rated cable in Areas with Airflow

If you are going to run cables through an area which is used by your heating, air circulation, or air conditioner systems (such as above a drop ceiling in an office), you must use Plenum rated cables, which have a special insulation that has low smoke and low flame characteristics. When securing cable in Plenum required areas, make sure your straps, cable ties, and similar fittings also are plenum rated. NEC 830; NFPA 90A

National Rules – Consult your local laws

These guides are meant to familiarize our clients with the national requirements as expressed in the National Fire and Alarm Signaling Code and the National Electrical Code. Your state or local laws may differ. If you live outside the USA, consult your governmental laws. Don’t consider this your only resource.

Turn the Breaker Power OFF

Any time that you will be drilling or cutting into your wall, you want to turn the power off. You don’t want to drill into a hidden electrical line. You probably already know this, but our lawyers insisted.

Wear Safety Goggles

Any time that you are drilling, you want to wear safety goggles and hearing protection, like ear plugs.

Security Camera Installation Guides

Read Next : GSurf Pro Setup and User Guide

Part 2

Drilling through Different Materials

Sheetrock (most interior walls)

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of sheetrock.

Wood

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of wood.

Stucco

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of stucco.

Brick and Masonry

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of brick.

Concrete

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of concrete.

Metal Siding

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of metal siding

Part 3

Running the Cable

Basic Cabling

Terminating Cable (Putting the ends on)

Instructions for putting the RJ45 ends on to ethernet (for example, Cat5 / Cat6 / Cat5e) cable.

Using Our Waterproof Connectors

When installing a camera outdoors, it is imperative that you put our waterproof RJ45 Connector on the ethernet (for example, Cat5 / Cat6 / Cat5e) cable.

No Protection – Just Running the Wire

You can connect cable directly to a surface with straps, staples, cable ties, hangers, or similar fittings, but the cable could get damaged and someone might be able to cut it.

24 Volt Wiring: PTZ

The Spotlight PTZ cameras uses 24 volt power rather than POE because it requires more power than is capable of Power-Over-Ethernet for its natural white light spotlight. The Laser can also be powered via 24 volt power and can be powered the same way, although it is not required to do so. This guide shows you how to wire these PTZs.

24 Volt Wiring: Sharpshooter

The Sharpshooter IP Bullet cameras uses 24 volt power rather than POE because it requires more power than is capable of Power-Over-Ethernet for its long range infrared. This guide shows you how to wire the Sharpshooter.

Protecting your Cabling

Liquidtight Plastic Tubing

Liquidtight plastic tubing is easier to work with than flexible metal tubing, but is less secure. It is also great for areas with lots of expected moisture as it won’t rust.

Flexible Metal Conduit (FMC)

Flexible metal conduit is difficult to cut (watch out for sharp edges), but easier than solid conduit to install.

Electric Metal Tubing (EMT)

Solid metal conduit is the most secure form of installation. It requires a specialty conduit bending tool.

Conduit Fill

This chart will let you know how many cable runs you can fit in one conduit pipe, depending on the size of the conduit.

Raceway (Outdoors) – Coming Soon

Raceways are most popular indoors to make the space look clean and professional. There are also outdoor rated raceways; this guide covers using raceways outdoors.

Clean and Professional Interiors

Raceway (Indoors)

Raceways are most popular indoors to make the space look clean and professional. There are also outdoor rated raceways. This guide covers using raceways indoors.

Ethernet Wall Plates

Not recommended. It can be difficult to find a wall plate that passes POE power and provides grounding. These devices also provide a secondary point of failure, and take up far more room than a cable pass through plate for larger systems.

Dealing with Long Distance

Using POE switches to reduce cabling

You can run one cable to a POE switch and then run several cameras to that switch, however, POE switches are not plug-n-play. POE switches do require you to know a decent amount about computer networking.

Cables run over 300 feet

Cat5e and Cat6 cable data has a limit of 300 feet, but if you need to go further than that you can use a POE extender, POE injector, or POE switch to hear and repeat the signal. This article discusses when you would use each of these tools.

Long Distance Wireless

Military-Grade Long-Range Wifi Solution are used when attempting to send wireless IP Camera video data more than 100 feet (and up to 3 Miles). These products will require a professional wireless network technician on location.

Part 4

Mounting Cameras and Recorders

Basic Camera Installation

Bullet Cameras on Walls

In this guide, we will be installing a bullet camera on a wall.

Bullet Cameras on Ceilings

In this guide, we will be installing a bullet camera on a ceiling.

Bullet Cameras on Soffits

In this guide, we will be installing a bullet camera on a soffit.

Dome Cameras on Ceilings

In this guide, we will be installing a dome camera in a ceiling tile.

Dome Cameras on Walls

In this guide, we will be installing a dome camera on a wall.

Positioning the Lens in our Dome Cameras

In this video guide, we demonstrate how to adjust the lens positioning on our Marshall, Guardian, Warden, and Mosquito Dome Cameras.

Audio and Alarm Inputs FAQ and Sample Wiring Guide

Here’s a guide on Line-Level Audio Inputs and Analog Wired Alarm Integration.

Attaching Our Camera Mounting Accessories

Electrical Mounting Boxes

Our electrical box mounts are used to give easy access to your connections, hide them inside the junction box, and allow you to drill a smaller hole in your wall. If you want to run conduit they are necessary to run conduit straight to the camera.

PTZ Wall Mount Bracket

This guide will show you how to mount your PTZ camera to the wall mount bracket.

Pole Mounts

In this guide, we will be installing a Hornet Pro bullet camera on a pole.

Pendant Mounts

In this guide, we will be installing a Radius panoramic dome camera on a pendant mount. You can install all our PTZ and a few of our dome cameras via Pendant mounts.

Screw Size Chart

Lose a screw? No problem. Here’s all our 2018 product line screw sizes in one convenient place.

NVR Mounting Options and Hard Drive Installation

Shelf / Desk Mounting NVRs

This is what most people do: just put it on a shelf or desk. This makes it easy to connect to a TV/monitor and use the mouse (included) to control the NVR.

Rack Mounting NVRs

Companies often want to put the NVR in their server rack room. People who do this often to control the NVR only through our apps or web browser. Only our larger NVRs (16 channels and up) are wide enough to be rack mounted (and they come with ears). Our smaller NVRs can use our Rack Mount Shelf.

Wall Mounting NVRs

Many people choose to mount their NVR on a wall near a TV. To do this, you will want to purchase a vertical rack, like this one that matches the height of your NVR. The 16, 32, and 64 channels units have a height of 2U and the 128 channel is 3U. NVRs are heavy and you will want to make sure your wall can support the weight.

Mounting NVRs behind a Wall / in an Attic

People who are afraid of the theft of an NVR often place it behind a false wall or in an attic. People who do this control the NVR only through our apps or web browser. Be aware: Not all attics are insulated well enough to be within the temperature requirements of the NVR. Temperature range is listed on each NVR’s technical specs tab.

“NVR” Lock Boxes

There’s a few companies advertising “NVR Lock Boxes,” but any Server Rack or Computer Rack will do. Most Server Racks or Mounts have locks on them already. This picture is of a Tripp Lite Server Rack with Lock It houses a 32 channel NVR, two of our POE Switches, and a router, but there are tons of companies selling small server racks online.

NVR hard drive installation

If you purchase both a hard drive(s) and recorder from us, we will happily install the hard drive for you. but here’s a handy guide if you want to do it yourself.

Part 5: Specialized Work

When to NOT DIY – Get an Expert

Long Distance Wireless

Military-Grade Long-Range Wifi Solution are used when attempting to send wireless IP Camera video data more than 100 feet (and up to 3 Miles). These products will require a professional wireless network technician on location. We can’t offer support on this product remotely, as once we can see it remotely, that means that it is already working.

Aerial Cable

Aerial cable clearance varies based on location (cable over a road needs more clearance than over a sidewalk, for example), needs to be enclosed within 8 feet of finished grade, and requires a on-site structural analysis to make sure the cable won’t break. Hire an expert.

Burial of Cable

Number one, call 811 before you ever dig: know where your power company has buried its power cables! The required cable burying depth also can vary based on your local zoning laws and your certificate of occupancy; you should get an expert.

Elevators

Don’t even try to install any cable in one without a licensed elevator technician’s help as the cable needs to be inside the cable traveler. An error in securing the cable can result in damage to the elevator’s operation – and potentially the people inside it. Don’t mess with it; get a licensed elevator technician to run the cable.

.

This user manual is designed to help you understand how to integrate your cameras and digital video servers with GSurf_Prov2 software.

Note

This document is subject to change without notice. The latest electronic version of this user manual is available for download here:

http://www.grandstream.com/support

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

PRODUCT OVERVIEW

Feature Highlights

Figure 1: GSurf_Prov2 Overview

GSurf Pro Setup and User Guide

Read More : XMEYE VMS PC CLIENT Setup Guide

INSTALLATION GUIDE

Minimum Computer System Requirement

Note

UPS is required for SERVER to prevent database or video record file corruption caused by power outage.

Install Gsurf_Prov2

Click to run the GSurf_Prov2 installation .exe file. Follow the instructions in the prompted windows to start installation. Once done, the following screen will show.

Figure 2: GSurf_Prov2 Installation

Uninstall Gsurf_Prov2

To uninstall GSurf_Prov2, in your windows PC Start Menu->Programs->GSurf_Prov2, click on Uninstall GSurf_Prov2 to start uninstall process. Or you could uninstall the program from your windows PC’s Control Panel.

Login Gsurf_Prov2

Click to run GSurf_Prov2. The login page will prompt for your User ID and Password. The administrator User ID and Password are both set to admin at the factory default settings.

For security purpose, please change the password after the first time you log in to GSurf_Prov2.

.

Figure 3: GSurf_Prov2 Login

Gsurf_Prov2 Main Window

The GSurf_Prov2 user interface is designed for ease-of-use to offer quick access to cameras and recording in the system. Please refer to the following figure and table for main window descriptions.

Figure 4: GSurf_Prov2 Main Window

Table 1: Gsurf_Prov2 Main Window Items

Gsurf_Prov2 Toolbar

Table 2: GSurf_Prov2 Toolbar Icons

Gsurf_Prov2 Video Play Bar

In the video display window, each video channel has a play bar on the bottom.

Figure 5: GSurf_Prov2 Video Display Window – Play Bar

Table 3: GSURF_Prov2 Video Play Bar Icons

CONFIGURATION GUIDE

After installing GSurf_Prov2, it must be configured for your network cameras or digital video servers. This section describes how to configure GSurf_Prov2, as well as how to set up auto recording, motion detection, alarms and etc.

Add/Delete Device

Add Device

1. In the top Menu bar, click System Config(C)->Device Config(D).

2. In the Device Configuration window, click Add button to open the Add Device dialog.

3. Enter the device information.

4. Click Ok to save.

After successfully adding the device, users could view the video by double-clicking on the device name in the Device browser panel on the left.

Figure 6: Add Device

Figure 7: Video Display After Adding Device

Delete Device

1. In the top Menu bar, click System Config(C)->Device Config(D).

2. In the Device Configuration window, Select the device to be deleted.

3. Click Delete button.

4. Or, users could click on Delete all to remove all the added devices.

Figure 8: Delete Device

Search Device

The built-in Search tool in GSurf_Prov2 allows user to search all the DVS and IP Camera devices within the same LAN. Additionally, users could modify the IP address for the devices listed in the searching result.

Search Device

1. In the GSurf_Prov2 toolbar, click  button.

2. In the Search tool, click Search button. A list of surveillance devices will display in the list.

Figure 9: GSurf_Prov2 Search Tool – Search Devices

Configure Time Schedule

The GSurf_Prov2 time schedule is used to configure automatic recording. Up to 10 schedules can be configured.

1. In the top Menu bar, click System Config(C)->Time Schedule(T).

2. The Time Schedule window will pop up.

3. Select a schedule on the left panel to be configured.

4. Select the time frame for each day. The scheduled interval will be marked in blue (See Figure 10: Gsurf_Prov2 Time Schedule).

5. Click Save button.

Figure 10: Gsurf_Prov2 Time Schedule

6. To assign this schedule to a device, open System Config->Device Config.

7. Select the device from which you would like to record the videos.

8. In Auto Record option, select schedule from the drop down list.

9. Click Save button.

This channel will then start automatically recording as specified in the designated time schedule.

Additionally, users could select Batch Configuration to assign the same time schedule to multiple devices.

Figure 11: GSurf_Prov2 Auto Record Time Schedule

Configure Alarm Triggers and Rules

Grandstream’s network cameras and digital video servers support motion detection and alarm events. They can report motion detection or alarm events to GSurf_Prov2. On the GSurf_Prov2 side, it can be configured to take actions, i.e., to notify such events to users. Up to 10 rules can be set up with different alarm actions. The instructions below will assist you with this setup.

1. In the top Menu bar, click System Config->Alarm Config.

2. In the Alarm action rule window, select the Alarm index and configure the action.

3. Click Save button to save the settings.

Figure 12: GSurf_Prov2 Alarm Action Rule

4. To assign this alarm action rule to a device, open System Config->Device Config.

5. In the Device Configuration window, select the device.

6. Select an Alarm action rule for Motion Detection to monitor motion detection events. Or to Other Alarm for other types of conditions such as abnormal reboot.

7. Click Save button to save the settings.

Figure 13: Assign Alarm Action Rule To Device

Additionally, users could select Batch Configuration to assign the same alarm action to multiple devices.

Local Configuration

Click on System Config->Local Config to configure software and local recording features for GSurf_Prov2.

Software Configuration

Configure log reserved days, video window layout and startup options.

Record Config

Figure 14: GSurf_Prov2 Local Configure – Record Configure

Device Configuration

Click System Config->Device Config, the device configuration window will prompt for users to add, delete and edit devices. Once a device is selected, users could configure the device properties, alarm action rule and record option.

Language Display

In the GSurf_Prov2 interface, users could switch language at any time. Go to System Config->Language and select the language to be displayed.

Figure 15: Language Display

Record Configuration

Manual Record

In the video display window, click on the Record button  to start recording.

Figure 16: Manual Record

Automatic Record

The automatic record will be running in the background. The recording time is specified in Auto Record option after selecting device under System Config->Device Config.

Figure 17: Automatic Record

Note

It is recommended to use continuous recording only and not combine it with recording by motion detection.

Replay

Both the GSurf_Prov2 Replay v2 (GXV36xx Models) and Replay v3 (For GSC36xx Models) tools provide the ability to replay recorded videos. These tools also provide a search function which allows you to perform a search based on start time, end time, IP address, channel and etc. To replay the recorded video, in the top Menu bar, go to Manage Tool->Replay Tool to open the Replayer. Select time, device, channel, file type and disk to search the video. Then click on the video file to play.

Figure 18: Replayer v3

In the Replayer, users could also open up the Time selection tab to specify the recorded files by filtering the start time. All the configured start time will be marked in green in the time chart.

Electronic Map

E-map is an important feature in video surveillance system to provide users a visual overview of the cameras in your installation. A map is an image file on which you place cameras and views. GSurf_Prov2 supports an electronic map for users to identify the locations of your cameras and the status of their alarms.

To configure E-map on GSurf_Prov2, open the map browser by clicking  in the toolbar.

Add Map

1. In the Electronic map browser, right click and Add map option will show up.

2. Choose a map image from your local PC to upload. Then it will be displayed in the electronic map field.

Figure 19: Add Map

Note

The supported image files are bmp, jpg or gif. GSurf_Prov2 will display the electronic map in full resolution. And the users can use the scroll bars to view the whole image.

Add Device to Map

1. Open your map in the main window.

2. In the left side panel, click on Device browser so your devices will show in the list.

3. Click on the device/channel, drag and drop it to the preferred destination on the map.

4. An icon with the device name and the channel number will now be shown on the map. Right click on the icon to change the icon settings.

Figure 20: Add Map Alarm

Set Alarm on Map

1. After adding the device to the map, go to System Config->Alarm Config to configure alarm action rule. Make sure the option Warning on the E-map is checked.

2. Go to System Config->Device Config. Select your device and configure the alarm action rule set up in step 1.

3. When GSurf_Prov2 receives an alarm report, the corresponding icon on the map will flash in red .

Lock/Unlock Map

To avoid changing the positions of cameras on the map accidently, the users can lock the map after adding all devices.

Right click on the map, lock/unlock option will be available in the pop-up menu, When the map is unlocked, users could drag devices to the map. When the map is locked, double-clicking on the camera will open up a new window for real time video from this camera.

Remove Device from Map

On the map, right click on the icon and click Delete Icon to remove the device from the map.

Remote Configuration

The IP Camera devices can be remotely accessed via web browser. Select a device on the left side panel and click on Remote config tab to access the camera’s web GUI.

Figure 21: Remote Configuration

PTZ Control

In the toolbar, click  to open PTZ control panel. If the connected devices are PTZ cameras or have a PTZ device connected, users can use the console to adjust the focus, brightness, contrast, rotating speed, IRIS, and also pan/tilt the devices.

Note

Before using PTZ control, PTZ device needs to be set up in RS-485 port and properly configured.

Video Monitor

Individual View

Drag the device from the device browser to video display window to watch the video immediately.

Group View/Patrol Mode

1. In the tool bar, click on  to open the Group view panel.

2. Drag the device in Device browser panel to the group in Group view panel.

Figure 22: Add Device To Group

3. Right click on the group to configure the group attributes. Check the Allow Patrol option and configure Pause time which is the patrol interval for the group.

Figure 23: Configure Group Attributes For Patrol Mode

4. Click Ok to save the settings.

5. In the top Menu bar, click on Play Mode->Patrolling View to start playing videos from different groups in a loop.

Synchronize Device Time

In the top Menu bar, click on Manage tool->Synchronize device time. Then users could sync up the device time with local PC time.

Figure 24: Device Time Configuration

Convert Video Format

The recorded video is saved in H264 format, which might not be supported by certain video players. An AVI converter tool is provided in GSurf_Prov2. Click on Manage tool->AVI Conversion Tool to open the converter. Add video to be converted and the output file will be saved in the configured directory in AVI format.

Figure 25: Media Convert Tool

User Management

The GSurf_Prov2 administrator can add, modify and delete users as well as issue users different privilege levels.

1. Click on Manage tool->User Manage.

2. In the User Manage window, users could add, edit and delete users. A list of configuration authorities is provided so each user could be assigned with different privileges.

Figure 26: User Management

Import/Export Configuration

The GSurf_Prov2 configuration can be imported or exported for backup and restore purpose. Click on System Config->Export/Import Config to open the import/export window. Users could also select the configurations for the backup file.

Figure 27: Configuration Import and Export

GSURF_PROV2 TRANSFER SERVER

The GSurf_Prov2 embedded transfer server can cooperate with client side to effectively reduce the workload on the front-end cameras. The surveillance system utilizes the transfer server as the medium to monitor the devices in a distributed manner.

Server Side

1. Open the Transfer server from Manage Tool->Tran Server. A login window will pop up.

Figure 30: Transfer Server Login

2. After login, click on Config->System Config to open the following server configuration window. The listening IP address is the PC’s IP address. For the port number, it is recommended to use default value or big value.

Figure 28: Transfer Server Configuration

3. Click on  to open the search tool.

4. In the search tool, press Search button to get a list of devices in the same LAN.

5. Select the devices in the result list and click Add.

Figure 29: Add Devices to Transfer List

6. Those devices will then be displayed in the transfer list.

The main display window will show the traffic status when the traffic starts.

Client Side

The client side is the GSurf_Prov2 RTSP server.

1. In the Device browser, right click on RTSP server.

2. Click Server Config to add devices to the local list.

Figure 30: RTSP Server

GSURF_PROV2 FILE SERVER

Server Side

The file server can provide the record files in local disk to other hosts within the network for search, download and replay. To configure the GSurf_Prov2 as the file server, go to Manage Tool->File Server. Click on the Configuration button to set up listening IP and port. Then start the server.

Figure 31: GSurf_Prov2 File Server

Client Side

The client side is the replay tool in the GSurf_Prov2. Go to Manage Tool->Replay Tool to open the Replayer. Once searching is done, the record files can be downloaded and played locally.

Figure 32: Replayer Remote Search

HTTP SERVER

GSUpgrade Tool

This HTTP server allows user to configure a local HTTP server on the same machine running GSurf Pro which can be used to execute firmware update from this tool on IP Cameras either one by one or via batch upgrade by selecting them all. Go to Manage Tool->HttpServer. Click on the Configuration button to set up listening IP and port. Then start the server.

Figure 33: GSurf_Prov2 HTTP Server

FREQUENTLY ASKED QUESTIONS

Q: How many cameras does GSurf_Prov2 support?

A: The GSurf_Prov2 can support up to 10 groups or 72 channels cameras at the same time. However, when using HD camera (720P and up), the maximum number might be limited by the PC processor. When displaying multiple videos, the GSurf_Prov2 will adjust the display to secondary stream to increase system resource efficiency. If users click on one of the video, the display will be automatically converted to primary stream for better quality.

Q: Does GSurf_Prov2 have any requirement on the PC where it’s installed?

A: Yes. Please refer to section [Minimum Computer System Requirement] for details. Before installing GSurf_Prov2, it is recommended to evaluate the system requirement (network traffic, disk space, file directory and etc.).

Q: Is there any requirement on the transfer server?

A: In most of the cases, the transfer server will have large amount of network flow going through. Therefore, it is recommended to use the machine with Gigabyte network interface card.

Q: What are the factors that might affect the disk space?

A: The disk space is mainly affected by the primary stream bit rate. Normally HD video will take more space than standard definition video.

Q: I have configured the alarm action on GSurf_Prov2 already but I still didn’t get alarm. Why?

A: Besides configuring alarm action on GSurf_Prov2 side, the alarm has to be activated on the camera side and configured to report to the alarm center. Users could configure this by directly accessing camera’s web GUI or via GSurf_Prov2’s remote configure interface.

EXPERIENCING THE GRANDSTREAM GSURF_PRO

Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products.

We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.

Our technical support staff is trained and ready to answer all of your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support.

Thank you again for using Grandstream GSurf_Prov2 Network Video Surveillance System.

.