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GV-Cloud VMS User Manual v1

admin — Fri, 05 Apr 2024 13:02:24 +0000

GV-Cloud VMS User Manual v1, GV-Cloud VMS is a cloud-based video surveillance and data center solution. Thousands of on-site cameras, alarm devices, motion triggers and AI events can be efficiently monitored from a single cloud-powered platform. With GV-Cloud VMS, you can effortlessly access live streams, review playbacks, and query events from anywhere using a web browser.

GV-Cloud VMS is suitable for businesses of all sizes. The cloud solution is easily scalable to meet the increasing need for more cameras and storage capacity. User and camera permissions can be grouped to align with the structure of a corporation. Overall, the cloud solution streamlines video surveillance while increasing infrastructure flexibility and scalability.

GV-Cloud VMS is a cloud-based video surveillance and data center solution. Thousands of on-site cameras, alarm devices, motion triggers and AI events can be efficiently monitored from a single cloud-powered platform. With GV-Cloud VMS, you can effortlessly access live streams, review playbacks, and query events from anywhere using a web browser.

GV-Cloud VMS is suitable for businesses of all sizes. The cloud solution is easily scalable to meet the increasing need for more cameras and storage capacity. User and camera permissions can be grouped to align with the structure of a corporation. Overall, the cloud solution can streamline video surveillance while increasing infrastructure flexibility and scalability.

Local Devices

Cloud Features

GV-Cloud Bridge for

ONVIF and GV-IP cameras

GV-VMS

Live View

Event Snapshot

Cloud Backup

GV-Cloud Camera

GV-AI Guard

GV-Cloud VMS (cloud-based SW)

Local Playback

System Health

Share Link

Archive

Mobile App

1.1Key Features

•Cloud-based centralized monitoring of cameras and surveillances systems

•Video recordings stored in the cloud

•Direct-to-cloud camera integration (No NVR / VMS required)

•ONVIF camera support via GV-Cloud Bridge

•Instant status of the host storage, I/O, and cameras

•Event search and playback

•Group-specific user and camera permission settings

•Easy video sharing and archiving

•E-map to visualize and display camera locations during events

•GV-Cloud mobile app for instant alerts and remote viewing

1.2Compatible Browsers

The following browsers are compatible with GV-Cloud VMS.

•Chrome

•Firefox

•Safari

•Microsoft Edge

Note: The WS player is not supported by Safari.

1.3Compatible GeoVision Products

•GV-VMS (surveillance software): V18.3.2 + Patch or later; V17.4.7 + Patch or later

•GV-AI Guard (surveillance software): coming soon

•GV-Cloud Bridge (encoder): Firmware V1.03 or later

•GV-Cloud Cam: GV-GEBF4911

•GV-SNVR (encoder): to support in the future

•GV-Recoding Server: to support in the future

1.4Licenses

GV-Cloud VMS has the following types of licenses. For details, please contact our sales representatives.

Plan		Basic	Standard	Premium
Price		Free	Licensing by channel	Licensing by channel
Details		Log only – 30 Days	Event Snapshot – 30 Days	Cloud Backup – 3 / 7 / 15 / 30 Days
Features	Live View	V	V	V
	Local Playback	V	V	V
	System Health	V	V	V
	Event Snapshot	–	V	V
	Share Link	–	V	V
	Archive	–	–	V
	Cloud Backup	–	–	By resolution: SD / 720p / 2 MP / 4 MP
Note: 1.The Standard and Premium plans are priced based on the required number of camera channels. 2.The SD resolution is 640 x 480 or below. 3.System Health is the storage, I/O, and camera status of the host. 4.You will receive e-mail reminders 15 days before your license expires. Renew your license to continue receiving event snapshots and cloud backup. The archived recordings will not be limited to a 30-day retention period unless you manually remove them. 5.If you remove an existing host with event snapshots and cloud backup, its data will be removed from GV-Cloud VMS. 6.GV-VMS / GV-Cloud Bridge / GV-Cloud Camera (GV-GDR4900 / GEB4900 / GEBD4911) hosts have the following limits when uploading events onto GV-Cloud: Up to 2 events are supported for each channel per minute. Up to 7,680 events are supported for 64 channels per hour. Up to 184,320 events are supported for 64 channels per day.

Chapter 2 Getting Started

To get started, you must acquire a GV-Cloud VMS license and a series number from GeoVision.

1.1Login

1.Log into the GV-Cloud portal: https://www.gvaicloud.com/

2.Click Sign up.

3.Type the GV-Cloud user’s Name, E-mail, mobile phone number (optional), and Password. Type the password again

4.Click Agree to accept Terms of Use, Privacy Policy and GDPR, and click Sign Up. You will receive a confirmation e-mail.

5.To confirm the e-mail account, click the activation link in the confirmation e-mail. You will receive an additional e-mail confirming the success of GV-Cloud registration, along with an account ID number.

6.Log into GV-Cloud using the registered e-mail address and the account ID number.

IMPORTANT: Keep your account ID number, which is required each time you log into GV- Cloud.

.Note: The mobile phone number can be used for the two-factor authentication if needed. See 5.3 Two-Factor Authentication.

1.2Adding Licenses

For first-time users, you need to add a license to start the services.

1.Click the Account icon > Account Settings.

2.Click the Subscription icon, type your serial number, and click Verify.

3.Click Cloud VMS under Subscription List. Your order information is displayed.

4.To view details on a Plan you purchased, click it under the Subscription List.

5.After adding hosts to GV-Cloud VMS, you can return to the Subscription List page, and enable or disable any cameras using the License Cameras option of each Plan.

1.3Creating Hosts

You must create a Host for each GV-VMS, GV-AI Guard, or GV-Cloud Bridge that you want to connect to. To create a host on GV-Cloud VMS, follow the steps below.

1.Select Hosts in the left menu, and click at the top right. This dialog box appears.

2.Type Display Name, Password (to be the host’s GV-Cloud VMS login password), and select Time Zone for the host. The rest information is optional.

3.Click Apply.

The message “Host has been added” will be displayed. Keep the Host Code and Password

for configuring the connection to GV-Cloud on the host.

Note: To reset the password, select a host in the Hosts list, and click the Edit Info icon next to the Info tab. See [Info], 4.1 Hosts.

1.4Connecting GV-VMS or GV-AI Guard

Follow the steps below to connect GV-VMS or GV-AI Guard to GV-Cloud VMS for cloud central monitoring.

Note: The support for GV-AI Guard is coming soon.

In GV-VMS / GV-AI Guard:

1.Click Home > Toolbar > Network > Connect to GV-Cloud. A dialog box appears.

2.Type a Host Code and Password created on GV-Cloud VMS. For details, see 2.3 Creating Hosts.

3.Click Connect.

In GV-Cloud VMS:

When the GV-Cloud VMS connection is established, the host will be displayed, with a yellow icon or a green icon , on the GV-Cloud VMS Home page.

Without a license, you can view live streaming from the host.

1.In the left menu, click Live Streaming.

2.Expand the host in the host list.

3.Click a camera to see its live view.

By adding a license, you can receive snapshots or back up video to GV-Cloud VMS. For details, see 2.2 Adding Licenses.

Note:

1.If the GV-Cloud VMS connection fails in GV-VMS / GV-AI Guard, check to see if

WebCam Server and Mobile Service are enabled alongside Connect to GV-Cloud.

2.The yellow icon indicates that some of the host’s cameras are disconnected, while the green icon indicates that all of the host’s cameras are connected.

3.For camera events, only motion and video lost will be sent to GV-Cloud VMS by default. To send additional camera event types to GV-Cloud VMS, see 2.4.1 Configuring Advanced Settings.

1.4.1Configuring Advanced Settings

To specify which events should be sent to GV-Cloud VMS, click the Configure button on the Connect to GV-Cloud dialog box. Three types of settings are available: General, Camera, and I/O Device.

[General]

Figure 2-6

[Startup]

Run Remote ViewLog Service: Run Remote ViewLog Service automatically once the connection to GV-Cloud VMS is enabled. The service is required to play back recordings from GV-VMS / GV-AI Guard.

Run Mobile Service: Run Mobile Service automatically once the connection to GV-Cloud VMS is enabled. The service is required to access live view form GV-VMS / GV-AI Guard.

[Connection Broken]

Retry Interval: Set a time interval to reconnect GV-Cloud VMS to GV-VMS / GV-AI Guard if it loses connection.

[Notify GV-Cloud when the following events occur] Select which events to notify GV- Cloud VMS about. Click Modify to adjust the threshold for sending notifications when the free storage space or keep days falls below the threshold.

[Temp Folder] The path to store logs and recordings to be sent to GV-Cloud VMS.

[Camera]

[Notify GV-Cloud of the monitoring status] Notify GV-Cloud VMS whenever camera monitoring is enabled or disabled.

[Notify GV-Cloud when the following events occur] Select a camera from the list, and then select the type of event or data to be sent to GV-Cloud VMS. By double-clicking the following two fields, you can specify the alarm conditions for specific events.

Minimum Duration: Specify the minimum duration of motion or video lost before an alert is generated. You can also specify a minimum Interval between alerts to avoid sending them too frequently.

Tip: To apply the same settings to all cameras in the list, click the Apply All button .

[I/O Device]

Figure 2-8

[Notify GV-Cloud of the monitoring status] Notify GV-Cloud VMS whenever I/O monitoring is enabled or disabled.

[Input] Select an Input device from the list.

Notify GV-Cloud when I/O is triggered: Select to send a notification to GV-Cloud VMS when the selected input is triggered. Select an Event Type that best describes the input.

[Output] Select an output device the list.

Notify GV-Cloud when I/O is triggered: Select to send a notification to GV-Cloud VMS when the selected output is triggered.

1.5Connecting GV-Cloud Bridge

You can connect up to four ONVIF cameras, through GV-Cloud Bridge, to GV-Cloud VMS for cloud central monitoring.

In GV-Cloud Bridge:

1.In the left menu, select Service Settings > GV-Cloud. This page appears.

2.Enable Connection, and type a Host Code and Password created on GV-Cloud VMS. For details, see 2.3 Creating Hosts.

3.Click Apply. Once it is successfully connected, the State field will display “Connected”.

In GV-Cloud VMS:

When the GV-Cloud VMS connection is established, the host will be displayed, with a yellow icon or a green icon . on the GV-Cloud VMS Home page.

Without a license, you can view live streaming from the host.

4.In the left menu, click Live Streaming.

5.Expand the host in the host list.

6.Click a camera to see its live view.

By adding a license, you can receive snapshots or back up video to GV-Cloud VMS. For details, see 2.2 Adding Licenses.

Note:

1.To ensure a smooth playback on GV-Cloud VMS, it is suggested to connect a maximum of 2 cameras for the 4 MP license plan, 3 cameras for 2 MP license plan, and 4 cameras for 720p and SD license plan.

2.The yellow icon indicates that some of the host’s cameras are disconnected, while the green icon indicates that all of the host’s cameras are connected.

Chapter 3 Home Page

Name

Function

GV-Cloud Apps

Click the GV-Cloud Apps icon to access Cloud VMS, VPN, eMap, Audit Log, and Account Management.

For VPN, see the user’s guide.

For eMap, see Chapter 7 E-Map.

For Audit Log, see Chapter 6 Audit Log.

For Account Management, see Chapter 5 Account Management.

Left Menu

Access these functions: Home, Hosts, Live Streaming, Playback, Query Events, Share Links, Archives, and Groups. See Chapter 4 Cloud VMS Settings.

Host List

Display hosts and connection status. : The host is disconnected.

: All the host’s cameras are connected.

: Some cameras of the host are disconnected.

Note: A photo icon will appear to the hosts with Standard license plan and a cloud icon will appear for the Premium license plan.

Cloud Account

Logout: Log out the GV-Cloud account.

Account Settings: This option allows you to change the GV-Cloud account’s profile (Profile), password (Security), language setting / UI theme / time format (Appearances), as well as check and add subscriptions (Subscription).

Event Monitor

Display coming motion and AI events.

Use the Filter above the Host List to display the events of specific hosts.

Click an event to open the video window and view its snapshot, live view and playback.

View Display

Display motion and AI events in Photo View or List View.

3.1 Video Window

By clicking an event snapshot on the Home page, you can access the event playback, live view or snapshot, depending on the licenses you purchased.

6 7

No.	Name	Function
. 1	. Playback	Play video from a host directly. Right-click the image and select States to view the video information: codec, resolution, audio, bitrate, and frame rate.
. 2	. Cloud Playback	Play the video saved to GV-Cloud. Right-click the image and select States to view the video information: codec, resolution, audio, bitrate, and frame rate.
. . 3	. . Live View	Stream live video from the camera. Right-click the image and select States to see the video information: codec, resolution, audio, bitrate, and frame rate, and the number of connected clients.
4	Snapshot	View the snapshot taken when the event occurs.

Control Panel (for Playback)

: Play / Pause video

: Previous Frame / Next Frame

Click the Real-Time and Frame-by-Frame icons shown below to switch modes:

: Play back video in real time.

: Play back video frame by frame without audio.

: Enable / Disable audio. : Take a snapshot.

: Enable PIP (Picture-in-Picture) View on the top of the video. By dragging the square in the PIP View to get a close-up view of the image.

: Switch the live view to full screen.

Control Panel (for Live View)

: Play / Pause live view : Enable / Disable audio. : Take a snapshot.

: Improve the image quality

: Enable PIP (Picture-in-Picture) View on top of the video. By dragging a square in the PIP View to get a close-up view of the image.

: Switch the live view to full screen.

Chapter 4 Cloud VMS Settings

1.1Hosts

The Hosts page allows you to create host accounts and view the status of the host’s cameras, I/O devices, and storage. Click a created host in the list to access the following functions.

[Info]

This page allows you to edit the information of a host. Click next to Info to start editing. You can also reset the host’s login password from this page.

[Cameras]

You can view the camera’s connection, monitoring status, applied license plan, plan expiration date, camera resolution, and monitoring type on the Cameras page.

Note: When the camera’s resolution does not match the applied license plan, the following 2 icons will appear:

1.The yellow exclamation mark icon : Move your cursor to the icon and a tooltip of The resolution does not match will appear. This means the camera’s main or sub stream resolution is lower than the applied license plan, and the followings will occur:

(1)The recordings will be uploaded onto GV-Cloud VMS using the closest resolution;

(2)The “Resolution does not match” event will be included in GV-Cloud VMS event log.

2.The red exclamation mark icon : Move your cursor to the icon and a tooltip of The license does not match will appear. This means both the camera’s main and sub stream resolution exceeds the applied license plan, and the followings will occur: (1) The recordings will only be saved in the USB flash drive inserted in the host based on the main stream resolution; (2) The “License does not match” event will be included in GV-Cloud VMS event log.

[Modules]

The Modules page displays which inputs and outputs on the host are being triggered.

[Storage]

On the Storages page, you can view the host’s storage information such as the recycle threshold, Keep Day, storage path, and remaining storage space.

1.2Live Streaming

On the Live Streaming page, you can access the camera’s live view.

1.Select a host in the Host list.

2.Extend the Host to view its camera list.

3.Click a Camera. Its live view is displayed

4.Use the controls at the top of the Live Streaming window to change the view page, frame rate (Auto, 10s, 20s, 30s) or screen division (1, 4, 9, 16).

Host List

Page

Screen Division

Event Snapshot

Frame Rate

When motion or AI events occur, snapshots of them will appear on the left side of the Live Streaming window. By clicking an event, you can view the live view or play it back. For details, see 3.1 Video Window.

Note:

1.You can install the WS player from the GeoVision download page or the download icon on the upper right corner on the Live Streaming / Playback pages for a better live view and playback experience. The smoothness of videos played with the WS player depends

on the capabilities of your computer.

2.PTZ control function is supported for GV-Cloud Bridge hosts (firmware V1.05 or later) using WS Player.

1.3Playback

You can play back events directly from a host (Local Streaming), or from GV-Cloud (Cloud Streaming).

1.Select a camera in the Host list.

2.Select Local Streaming or Cloud Streaming.

3.Select a date to play back. You can also drag the timeline to find the desired events to play them back.

4.Click Play.

Date

Local Streaming / Cloud Streaming

Event Marks

Play

Note:

on the capabilities of your computer.

2.The WS player is not supported by Safari.

3.Cloud Streaming does not support colors in the timeline to differentiate between event types.

1.4Query Events

On the Query Events page, you can search for events by category, including I/O Event, System Abnormal, Camera Event, I/O Alert, System Status, Connection, Access Control, Storage, and AI Event.

1.Select a host in the Host list.

2.Define a time range.

3.Select an Event Category and an Event Type.

4.Click Search. The found events are displayed.

5.To export the found events in Excel format, click Export Events.

By clicking an event snapshot, you can view the live view or play it back. For details, see 3.1 Video Window.

Note: The event query can display up to 10,000 results.

1.5Share Links

On the Shared Links page, you can see a list of shared links you created through the video window. To create a shared link, see No. 8 in 3.1 Video Window.

Note: The note for a shared recording is editable. However, once a note is deleted, it cannot be added back to the recording.

1.6Archives

On the Archives page, you can see a list of archived recordings you created through the video window. To archive a recording, see No. 7 in 3.1 Video Window.

Double-click an archived recording to play it back.

Note:

1.The archived recordings will not be limited to a 30-day detention period unless you manually remove them.

2.The note for an archived recording is editable. However, once a note is deleted, it cannot be added back to the archive.

3.Up to 100 archives are supported. If you require additional archives, please contact our sales representatives.

1.7Alert

When an event occurs, you can be alerted via push notifications on your mobile device.

1.In the left menu, click Alert.

2.In the Alert list, click the Add Alert button.

3.Name the Alert.

4.Define Triggered Time and Trigger Schedule for the push notifications to be sent according to the set time and day.

5.Specify the Triggered Alert for push notifications to be sent upon the set events.

6.You can optionally enable / disable the alerts using the switch.

7.Click Save.

1.8Groups

On the Groups page, you can specify which account users have access to which hosts by creating groups. A group named “default” has been created with access to all hosts.

To create a group:

1.Click at the top right.

2.Name the group, and click Send. The group is created.

3.Click the newly created group.

4.To assign hosts and users to the group, click the Edit icon besides Group Info.

5.Select all Available Hosts or desired hosts, and click to add.

6.Select all Available Users or desired users, and click to add.

7.Click Save. The results may appear as follows:

To sort cameras:

After assigning hosts and users to a group, you can configure how camera channels from the hosts are arranged across different screen divisions.

8.Click the Sorting Cameras tab.

9.All the assigned hosts’ cameras are listed on the left. Drag a camera up and down the list to rearrange its order. You can toggle the split mode to see how cameras are arranged in different screen divisions.

10.Click Save.

IMPORTANT: The default group has been created to allow all users to access all hosts. Therefore, to specify an account user to view only limited hosts, remove the user from the default group.

Chapter 5 Account Management

5.1Adding Account Users

You can add account users to monitor different hosts on GV-Cloud VMS. GV-Cloud VMS supports two types of account users:

Master: The account user has access to all functions and settings.

Non-Master: The account user cannot create hosts and groups, nor can they access subscription services. In addition, the user has no access to VPN, Audio Log and Account Management functions.

To add an account user:

1.At the top of the left menu, click the GV-Cloud Apps icon > Account Management.

2.At the top right, click . The Create User page appears.

3.Type the user’s name, email address, and mobile phone number (optional).

4.Click Send. A confirmation e-mail is sent to the operator.

After clicking the activation link to confirm the e-mail account, the account user will receive another e-mail confirming the success of GV-Cloud registration, along with a temporary login password.

The account user can now log into GV-Cloud using the registered e-mail address and the temporary login password. To change the login password, click the Account icon at the bottom of the left menu and select Account Setting.

To assign host permissions:

See 4.7 Groups for details on how to specify which account users have monitoring access to which hosts. Only the hosts assigned to the account user will be displayed when the user logs in.

5.2Changing the User Type

To change a non-master user to a master user, follow the steps below:

1.At the top of the left menu, click the GV-Cloud Apps icon > Account Management.

2.Click a user account in the list.

3.Select Master.

5.3Two-Factor Authentication

By default, GV-Cloud accounts log in using their e-mail and password. 2-Factor Authentication (2FA) adds an extra layer of security to your account by requiring you to retrieve a code via SMS or e-mail in order to login.

To enable 2FA on the GV-Cloud account:

1.At the bottom of the left menu, click the Account icon > Account Setting.

2.Click Security .

3.Toggle the Enable 2FA option.

4.Select which way to retrieve a code for login: SMS or Email.

If you select SMS, a mobile phone number must be associated with the GV-Cloud account. To add a mobile phone number, click Profile. Type your phone number in the Mobile field, and click Verify.

If you select Email, the code will be sent to the email address you used to log in the GV-Cloud account.

Note: If multiple users are created under the same GV-Cloud account, each user must log in to configure their own two-factor authentication.

Chapter 6 Audit Log

Audit logs are records of events and changes made by your GV-Cloud accounts that provide a complete record of account activities. Therefore, audit logs are a valuable resource for administrators investigating suspicious network activities and diagnosing problems.

You can conduct a log search by specifying a time range, service, and user behavior. The Audit Log will return the following information:

Service: Cloud VMS, Account Management

Event: The activity was performed, e.g. Login, Logout, or Change Password.

User: The operator who performed an activity.

Date & Time

IP Address

Note: The Audit Log can store 60-day data, and overwrite it with new data on a daily basis.

Chapter 7 E-Map

You can place the icons of connected cameras on Google Maps or on a map you uploaded to GV-Cloud. The map will help you quickly pinpoint the location of an event or the devices you have installed.

7.1Adding a Map

1.In the left menu, click the GV-Cloud Apps icon at the top > eMap. Google Maps loads, and the created hosts are displayed in the left menu.

2.On Google Maps, zoom in on the location of the monitored building or area. Or skip to Step 3 to upload your own map.

3.To upload a map, click Add Map at the top of the left menu. This dialog box appears.

A.Name the map, and locate a map file or drag an image to the dialog box.

B.Click Save. A Pin is placed on Google Maps.

4.Click the Pin to open the map.

5.Click Edit at the top of the map

6.Drag cameras from the left menu onto the map according to their locations.

7.Optionally set up a view zone for illustrating the monitoring area of a camera:

A.Click a blue circle under the camera icon, and select Set Area. A fan-shaped view zone appears.

B.Click on the view zone. Its setting buttons and a red line appear.

C.Click and drag the red line to move the direction of the view zone.

D.To resize the view zone, click and drag two corners of it.

E.Change the color of the view zone if desired.

F.To complete the settings, click the Tick button.

8.Click Edit at the top of the map again when you are finished.

Tip: By clicking the 3D button, the created map can be displayed in 3D view, which you can zoom in and out of a map with the mouse wheel, and rotate it as desired.

7.2Setting up the Event List and Popup Map

You can enable the Event List on the right side of the map to display real-time events, and select which events should appear on the list. When an event occurs, the corresponding map with a flashing icon of a triggered camera will also pop up on the screen.

1.To specify which events should appear on the Event List, click Filter at the top right, select the desired event messages, and click Save.

2.To enable the map popup function, select Auto Select Newest Event at the top right. When the specified events occur, the relevant map with the flashing camera icon will pop up.

3.To view the live view of a triggered camera, click its icon.

Appendix

Basic Network Settings

In most cases, no network configuration is required to access the GV-Cloud services. Only when your firewall or ISP restricts outbound connections do you need to open the following default ports for remote connections.

Service	Connection Port
Live Stream	80, 3443, 56000
Playback	3443, 5552
Data Transmission	443, 56000
WS Player	9100

The GV-Cloud services also use the IP addresses listed below. If outbound connections are restricted, add the three IP addresses to the whitelist of your network for remote access.

*.gvaicloud.com

*.ccrelay.mygvcloud.com relay.vsm.mygvcloud.com,

GV-Cloud VMS (1): Registering and Logging in GV-Cloud Portal

GV-Cloud VMS (2): Registering Host ID

GV-Cloud VMS (3): Connecting GV-VMS Host to GV-Cloud

GV-Cloud VMS (4): Adding Host Camera in GV-Cloud VMS

GV-Cloud VMS (5): Querying and Playback in GV-Cloud VMS

GV-Cloud E-Map: Editing Remote E-Map

Hikvision How to & FAQ

admin — Sat, 30 Mar 2024 18:42:19 +0000

Hikvision How to & FAQ, Hikvision is committed to serving various industries through its cutting-edge technologies of machine perception, artificial intelligence, and big data, leading the future of AIoT: through comprehensive machine perception technologies, we aim to help people better connect with the world around them; with a wealth of intelligent products, we strive to identify and satisfy diverse demands by delivering intelligence at your fingertips; through innovative AIoT applications, we are dedicated to empowering every individual to enjoy a better future by building an intelligent world that is more convenient, efficient and secure.

Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. In addition to the security industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision.

Password Reset

This page will guide you in resetting passwords on your Hikvision devices.

For end users:

We highly recommend “4 Ways of Self-service Password Reset” (you can see the Tutorial video here). Please note that not all Hikvision devices support all these methods. Go to the “Forget Password” page to check the various methods supported by your product.

For installers:

You can easily reset a password using the Hik-Partner Pro mobile app.

Check out the tutorials below to discover the quickest way to reset a password. If you have any questions during the process, please contact Hikvision (Find the contact of Hikvision technical support team) or see Troubleshooting Tips of Password Reset Failed Issue here.

Note: Also try the Password Hints function to help you recall your original password. This function is only available for NVRs (76Q-series, K-series, K-series with AcuSense) with firmware V4.75.000 and later. Learn more here.

Self-service password reset

Via account verification

Prerequisite:

The device has been added to the Hik-Connect or Hik-Partner Pro account.

• Go to the “Forget Password” page and select “Verify by Hik-Connect App.”

• Log in to the Hik-Connect or Hik-Partner Pro account that your device is tied to, and scan the QR code on your device, then you will get a verification code.

• Enter the verification code.

• Create a new password.

Prerequisite:

A reserved email address has been set up by the user.

• Go to the “Forget Password” page and select the reserved email.

• Log in to the Hik-Connect or Hik-Partner Pro account that your device is tied to, and scan the QR code on the password reset page. You will then receive a verification code.

• Enter the received code and create a new password.

Prerequisite:

Security questions have been set by the user.

• Go to the “Forget Password” page and select a preset security question.

• Enter the correct answer.

• Create a new password.

•

• Via GUID file

Prerequisite:

The GUID file has been exported and saved by the user.

• Go to the “Forget Password” page and select “GUID File Verification” from the drop-down list.

• Import the GUID file.

• Create a new password.

Password reset via XML file

Prerequisite:

The Hikvision devices can be detected on the same LAN.

•Export the XML file, QR code, or password reset string of the device(s).

•Send the XML file, QR code, or password reset string, along with the device label snapshot, to the Hikvision support team and wait for a reply.

•Enter the code or import the XML file you receive from Hikvision.

•Create a new password.

Hikvision How to & FAQ

Also Read : Hikvision How-To Tutorials Part1

How to Check Device Serial Number

How to Find Device Firmware Version

How to add IPC with POE function to NVR

Description

POE cameras could be added into NVR which supports POE function with both Manual mode and Plug-and-Play mode. When applying the Plug-and-Play mode, please kindly make sure the password of the camera is the same with the NVR, or you could set the password of the camera to 12345.

Note: Plug-and-Play mode could only be applied when the camera is added directly to the POE port of a NVR.

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How to Enable Hik-Connect Service in Device

Summary

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service along with alarm push notification service. It provides an easy way for devices to connect to the Internet.

This manual is a guide for users to show them how to enable Hik-Connect service in device.

Discretion

User interface may not be identical to the instructions shown below depending on the product, firmware version. However, the information and settings required to setup Hik-Connect services are similar across all supporting products.

Preparation

Users need to upgrade device to proper firmware that supports Hik-Connect Service.

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How to Unbind Device from Hik-Connect Account

Description

One device can be added only by one Hik-Connect account, if the device was added by other account, you cannot add it again. You can follow steps below to unbind your device or check the video which can help you.

Youtube video link

How to Unbind Device via Hik-Connect APP

How to unbind device via SADP tool

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How to Solve Hik-Connect Offline Issue

Description

When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes.

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How to Configure Communication Mode of AX PRO

There are three types of Communication Mode via Communication > Cloud Service > Communication Mode:

•

Wired Network & Wi-Fi Priority

It means that Wired Network, Wi-Fi Network, Cellular Data are all supported, AX Pro will choose best network status and change connecting ways when network is not stable. It is recommended to use this mode when your device is with complex network environment, since it can help you select better way automatically.

Wired & Wi-Fi

It means that only Wired Network and Wi-Fi Network are supported, AX Pro can only connect with wired or Wi-Fi. It is recommended to use this mode when you want to save cellular data or do not want to use cellular at all.

Cellular Data Network

It means that AX Pro only use cellular data network to connect. This mode is usually used in poor network environment, like wired and Wi-Fi network are hardly connected. Besides, it can help you save network detecting time.

Tips

When you set Communication Mode as Cellular Data Network, the followings can help you use cellular data successfully:

1. Keep MTU as default 1400, Access number as default *99***1#

2. Test SIM in mobile, make sure that your SIM card can call, send message and connect to the internet

3. The AX PRO default dialing includes most SIM card APN but not all. If the network is not connected, you need to search the SIM card’s APN by Google or ask your mobile operator then set up the SIM card APN manually and then restart it.

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How to Download Multiple Recordings

Hikvision device support download/export multiple recording at the same time. This file will introduce three methods of multiple download recordings: local GUI, web page and iVMS-4200 software.

Method 1: local GUI

On local GUI, we need turn to the button of File > Video. In this page, we could select search condition, time and camera channel which you want to download. After select, click “Start Search”.

After search, it will show all the recordings of the channel 1 default, and if we want to check other cameras recording, we need to select the Channel to switch to other channel.

Then we could select the recordings and Export.

Method 2: Web page

Web page Log in the device via IP address on IE browser, turn to Playback page, select the camera which you want to check, click the download button in the lower right corner. It will pop up the download configuration page, in this page, we could select the camera/ type/ time, after search we could select the recording files and download.

Method 3: iVMS-4200 software

• Please download the newest version of iVMS-4200 software form the official web: https://www.hikvision.com/en/support/download/software/ivms4200-series/

• Run iVMS-4200 software, go to Remote Playback, select the device you want to check and click the download button, it will show the page of download for multiple cameras. In this page, you could choose different time limit and download simultaneously.

• So if you want to download recordings from different time, we recommend you choose method 3 for better use

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How to Solve DVR Live View Noise Issue of Hik-Connect

If there is noise of DVR in Hik-Connect when remote live view or sliding channel (switch to next screen), you can try the following methods to solve the problem.

1. If you connect a coaxial audio camera to DVR, please turn on Noise Reduction function in Hik-Connect to solve it.

2. If it’s not a coaxial audio camera, please change to coaxial audio camera then connect to DVR.

3. If you don’t want to change camera, please change camera Stream Type from video & audio to video and set DVR audio resource as local to solve the problem.

• Audio resource can only be configured in local GUI.

• Stream Type can be configured both in web browser and local GUI.

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How to Solve IP Camera No Link Issue on PoE NVR

IP cameras could be added into PoE NVR with both Manual mode and Plug- and- Play mode.

When applying the Plug- and- Play mode, please kindly make sure it is Hikvision brand camera, and the password of the camera is the same as the NVR. For “No Link” issue, please enter NVR.

Menu – Camera – IP Camera, click Status icon of camera to check the error message first.

Scenario 1:

The user name or the password is wrong.

Solution :

If the IP camera has hard reset button, please turn off the camera (cut off the power). Then keep holding the button for more than 30 seconds. Meanwhile, power on the camera while holding the button. The device would be back to the inactive status. PoE NVR will automatically active and connect the camera.

If the IP camera doesn’t have hard reset button, please use SADP tool to reset camera password first. You can operate according to below steps:

1. Download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable.

3. Running SADP tool to search camera.

4. Select the device, and click the “forgot password” button.

5. If it has an export button, you can click it to export a device’s xml file and send it to our regional support team to reset password.

6. Get import file from support team, then import file to reset device password.

(Note: Please set the new password of camera to the same as NVR’s.)

7. PoE NVR will automatically connect the cameras with same password.

Scenario 2:

Network is Unreachable

Solution:

If the camera is connected to NVR PoE port.

1. Please download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable .

3. Running SADP tool to search camera, check device IP address.

4. Please access camera via web browser as following picture.

5. Go to Configuration – Maintenance – Default, default camera to factory settings, PoE NVR will automatically active and connect camera.

If the camera is connected to the PoE switch, please connect switch to NVR LAN port. The IP address of the camera must be in the same network segment as the IPv4 address of NVR. Then enter NVR Menu- Camera- IP Camera, select camera and click Edit icon.

Select Adding mode to Manual, enter camera IP address and correct password, then click OK to add camera.

Scenario 3:

IP camera does not exist

Solution:

“IP camera does not exist” means NVR does not detect the camera input.

Please check whether the camera is properly connected to the POE port of the NVR. You can try to change a shorter cable, change a PoE port or connect a external power supply to IP camera to test.

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How to Solve Live View Error on iVMS-4200

This document displays how to solve common Live View Error on iVMS-4200. In order to get high performance, please kindly download and install the latest version of iVMS-4200 via the link: https://www.hikvision.com/en/support/download/software/ivms4200-series/

Case 1: HCNetSDK.dll[2]

• It means the user of the device has no enough permission. The common reason is you added device with operator account or super user account which do not have permission to get live view.

• In this situation, you can delete device and add device with admin account again, or login admin account to assign live view permission to other accounts.

• Click remote configuration of the device – Basic Settings – System – User Management – click User – Modify User – assign remote live view permission.

Case 2: Playctrl.dll[2]

• It means the stream is not Video & Audio stream when you open audio on live view page. Please confirm the current channel support audio function and set the video type as video & audio.

• Click the remote configuration button of the device – Basic Settings – Video&Audio to set the video type as Video & Audio.

Case 3: HCNetSDK.dll[5]

• It means no more user is allowed, the number of device connection has reached the max. limit. You can reboot the device or stop other user’s connection to solve this issue.

• You can find the remote connection number of device on spec, below is an example.

Case 4: HCNetSDK.dll[91]

• This code will be prompted when failed to get the sub stream or the sub stream does not exist. You can go to Main View – choose the camera channel – right click Stream – choose Main Stream, get live view again.

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One Picture to Solve 6 Errors about Unbind

If the bound account can not login and you can not access the device via local GUI, you could try to unbind device from Hik-Connect App or SADP tool.

How to Unbind Device via Hik Connect APP

How to Unbind Device via SADP tool

When you unbind the device and meet errors, hope this picture could help you to solve it.

Scenario 1:

“102060” “102075” or “Unbinding failed. Not support by the device.” on App/SADP or “unlinking timeout” on local GUI

Solution:

1. We recommend you login the previous account to delete the device, then add it to the new account.

2. If the previous account can not login, you could choose third party DDNS name to get remote live view. Please refer this guide: How to Use Third Party DDNS Services V3.0.pdf (hikvision.com)

3. If necessary, please kindly connect the local support team for better solve this issue.

Scenario 2:

“Operation Failed 7” or “Error code: 99 Network Connection Failed” or “Hik-Connect service is offline”

Solution:

1. Enable Hik-Connect function in device and make device Hik-Connect status is online.

2. If device Hik-Connect status goes online and offline frequently, change to a stable network or upgrade firmware then try again.

3. If the problem persists, contact support to confirm connection status.

Scenario 3:

“Incorrect Device IP Address”

Solution:

1. Make sure your mobile/computer connect to the same LAN as device connect to.

2. Connect device and mobile/computer to primary routing network in topological map.

3. Enable UPNP function of the router, try to upgrade device firmware and reboot the device.

Scenario 4:

Only the device in the same area with the app can be unbound from its account.

Solution:

Please confirm the area which the bound account belongs first.

1. Via App: Use new account with the same registered area information to unbind.

2. Via SADP: Make sure the geographic location of the device is the same as the area to which the bound account belongs.

3. If you don’t know the area information of the bound account, please contact support team help you confirm or assign registered area information.

Scenario 5:

Operating failed: 153

This error caused by inputting wrong password too many times and the user was locked.

Solution:

1. Reboot the device.

2. Modify the LAN IP of the PC or mobile phone and try again.

Scenario 6:

The device cannot unbound from any account for more times.

Solution:

1. This error means the device have been unbound too many times during one day, and you could try to unbind after 24h.

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Two Steps to Solve No Result of VCA Playback Search

If do VCA search on playback page of Hikvision device and there is no event result, please do the following 2 steps.

Notes: Before searching playback video, make sure you have configured recording schedule on Hikvision device.

Step 1: Enable Dual-VCA on Web

(a) Login to web page of device as the below picture.

(a) Login to iVMS-4200 and click Setting button – Basic settings

(b) Go to Configuration –Video/Audio– Display Info. on Stream to tick the checkbox of Enable Dual-VCA then Save.

Notes: After above settings, do VCA search via web browser of the camera. If the device is DVR/NVR/HVR, except for configuration on web, we also need to do step 2.

Step 2:

If the device is DVR/NVR/HVR, login local GUI, click Configuration Button – Advanced – enable Save Camera VCA Data.

After above settings, search VCA playback as below:

(a) via web browser

(b) via local GUI on DVR/NVR/HVR

Notes: If search motion detection VCA playback, Enable Dynamic Analysis for Motion is necessary.

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What Can We do If NVR Cannot View via Chrome

It is recommended to download ivms-4200 on your computer instead of viewing via Chrome browser.

If you want to use Chrome browser to view, download Plug-In first, install it and restart the browser, then you can view via Chrome.

If ‘Download Plug-In’ does not show, it usually means that your NVR does not support live view via Chrome, in this situation, there are mainly 5 ways to solve the issue:

1.Switch protocol

2.Reduce bitrate

3.Switch encoding type

4.Reduce video output channel

5.Use Microsoft Edge and run IE mode

1. Turn to Configuration > Local > Live View Parameters > Protocol. Switch protocol from TCP to UDP, or switch from UDP to TCP, save and view in chrome.

2 & 3. Some devices support to check network resource statistics. Turn to Configuration > Maintenance > Network Resource Statistics. If the previous value of Input Bandwidth is almost equals to the latter value, please reduce bitrate.

For those device which cannot check Network Resource Statistics, you can reduce bitrate and resolution directly for a try.

Turn to Configuration > Video/Audio > Video

Reduce Resolution and Max. Bitrate, save and view in Chrome. The reference value are as follows:

Resolution —Max. Bitrate

1080P(2MP) — 4096 kbps

720P(1MP) — 2048 kbps

704*528（4CIF） —- 1024 kbps

528*384 （2CIF） —- 512Kbps

Please set your NVR Video Encoding type as your camera supports, which means if your camera only support H.264 please switch NVR Video Encoding to H.264.

4. If your NVR supports multiple video output interfaces, it is recommended that 1 camera only set 1 output interface. Although the other interfaces you configured and didn’t use, NVR is decoding which will occupy the encoding ability and may cause the issue.

5. Open Microsoft Edge on Windows 10.

Turn to Setting > Default browser > Internet Explorer compatibility Under the “Internet Explorer compatibility” section, turn on the “Allow sites to be reloaded in Internet Explorer mode” toggle switch.

Click the Restart button, then you can view via Edge browser.

If you have done all the above, the issue is still not solved, contact local support and provide the following information:

1.NVR model, firmware version, resolution, bitrate.

2.Issue description: NVR live view failed in web via Chrome, while live view normal in local.

3.IPC model, firmware version, resolution, bitrate.

4.Export a clip of video recording from NVR.

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Annke Vision Setup and User Guide

admin — Fri, 12 Jan 2024 08:30:06 +0000

The Annke Vision app is designed to work with ANNKE DNRs, NVRs and IP cameras which support Cloud P2P function.It allows you to live with your cameras remotely.All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale. it also allows you to play back recorded video to search every milestone of your life.When motion detection alarm of your device triggered, you can get an instant message notification from Annke Vision app.

Annke Vision – Access the DVR/NVR/IP Camera via Guarding Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software Guarding Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching camera live view/playback and download recordings, etc.

To access the system remotely on Guarding Vision, please add via P2P Cloud. See this instruction.

Annke Vision – Access the DVR/NVR System via ANNKE Vision software on PC (Via P2P Cloud)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via P2P Cloud allows remote access (ANNKE system and computer can be in the different network/router). While you may find the camera live view/playback and recordings download become laggy due to unstable network.

To access the system locally on ANNKE Vision, please add via IP address. See this instruction.

Steps:

1. Download and install the software Annke Vision on your computer.

Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

4. Register an account (P2P account) on the mobile app Annke Vision.
Register an account on Annke Vision via your phone number or email address.

5. Come back to ANNKE Vision. Go to Device Management and click Add. Choose Cloud P2P and select your country/area(the phone APP account area), and click Login.

7. Then log in with the user name and password of your Annke Vision APP account.

Note: If your user name is the phone number, please input it in this format ‘+441234567890‘ (no space between the country code and the phone number).

If the user name and password are both correct, but the App keeps asking you entering a verification code, please log in again with email address that you used to register the Annke Vision App.

8. If the ANNKE system has been added to the Annke Vision account beforehand, you can see it on the list automatically.
Otherwise, add the system to ANNKE vision account first..

9. Go to the Main View tab page, and click on the folder(the name is your APP account username) under the device list to expand the camera channels. Click the play button on the channels to see the live streaming...

Annke Vision – Access the DVR/NVR System via ANNKE Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching the camera live view/playback and download recordings, etc.

To access the system remotely on ANNKE Vision, please add via P2P Cloud. See this instruction.

Step by Step:

1. Download and install the software ANNKE Vision on your computer. Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system.

4. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

5. Run the software, and go to Device Management.

6. Click Online Device. If the system and computer are in the same LAN network, you can see the device information at the bottom.

7. Select your device, and click on Add. Then please fill in the information in the popped window.

Note:

1.The name can be anything.

2.The IP address of the system may vary from the network. Ensure the IP address you input is correct.

3.The user name must be ‘admin’.

4.Password is the one you used to log in to your system on the monitor/TV.

5.Remember to tick Import to Group.

8. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows..

9. Go to the Main View tab page, and click on the folder under the DVR list to expand the camera channels. Click the play button on the channels to see the live streaming..

Annke Vision – How to Live Stream Your ANNKE Device on YouTube by FFmpeg?

Using FFmpeg as an encoder for YouTube Live has fewer requirements on the hardware. While you may need some basic knowledge about FFmpeg.

ffmpeg -hide_banner -loglevel fatal -rtsp_transport tcp -i rtsp://%USERNAME%:%PASSWORD%@%CAMERA%:554/ Streaming/Channes/ID/?transportmode=unicast.sdp -f lavfi -i anullsrc -c:v copy -c:a aac -map 0:v -map 1 -f hls -hls_time 4 -hls_playlist_type event -method PUT “https://a.upload.youtube.com /http_upload_hls?cid=%STREAM_KEY%©=0&file=stream.m3u8”

2. How to achieve it?

To achieve the above, we will need to:
1). Install FFmpeg on your Windows computer.
2). Get the RTSP address. For a stable RTSP address, we will need to set a Static IP and set up DDNS for your ANNKE device.
3). Get the YouTube stream key: Once your YouTube account has access to YouTube Live, you can find the stream key as the below picture shows.
.

3. Installing FFmpeg

Here is the instruction: https://www.wikihow.com/Install-FFmpeg-on-Windows#

4. Set a Static IP Address for your ANNKE device

Propose: An ANNKE Device with a static IP address can still be accessed by the same IP after reboot.

Step:
1) Disable DHCP
2) Make sure the device is online

1) Disable DHCP
Log in to your ANNKE Device. Below is the Web interface of the ANNKE device:
Go to Configuration-Network-Basic Settings-TCP/IP, Uncheck DHCP, fill in the below box per your computer in the same network.
Note: You can check DHCP and click Save at first, this will fill in the below box automatically. Then uncheck DHCP and leave the below box as they are.

2) Make sure the device is online
After the above, go to Configuration-Network-Advance Settings-Platform Access, make sure the option Enable is checked and Register Status shows Online as below picture.

If it shows Offline, refer to this instruction to make it online at first: https://help.annke.com/hc/en-us/articles/360000648061

5. Set up DDNS for your ANNKE device

Propose: An ANNKE device with DDNS service will have a static IP/hostname on the Internet. This allow you to visit the ANNKE device by a static URL. To achieve this, Port Forwarding on your router is also required.

Steps:
1) Setup your DDNS account
2) Enable DDNS on your ANNKE device
3) Port Forwarding

1) Setup your DDNS account
There are some free DDNS service providers. In this article, we will take NO-IP for example.
After you created an account on the NO-IP website, Click your name at the top right corner, go to Account, then Dynamic DNS
Click Create Hostname

Create your hostname in the box. Leave other parameters as default, click Create Hostname

You will see the hostname in the list.

2) Enable DDNS on your ANNKE device
Log in to your device, go to Configuration-Network-Basic Settings-DDNS, tick on Enable DDNS, fill in the boxes as below:
DDNS Type: NO-IP
Server Address: dynupdate.no-ip.com
Domain: your hostname on no-ip.com
User Name: your user name on no-ip.com
Password & Confirm: your account password on no-ip.com
Then click Save to apply the change.
.

3) Port Forwarding

Purpose: Port forwarding allows other devices to visit a device in your local network.

Steps:
The steps may vary according to different routers. Below steps are based on the router Virgin Media Hub 3.0:

Click Create a new rule, then fill the boxes as below:
Local IP: your device’s IP.
Local start port: 554
Local end port: 554
External start port: 554
External end port: 554
After that, click Add rule to apply the change.

Now, you can go to canyouseeme.org, input your port number in the Port to Check box, and click Check Port. If you can see the message ‘Success, I can see your service on [your WAN IP] on port (554)’, then the port forwarding has finished.

6. Get the RTSP address

Steps:
1) RTSP address format
2) Test your RTSP address

1) RTSP address format
rtsp://IP:RTSPPort/Streaming/Channes/ID/?transportmode=unicast.sdp

Explanation
ID means mainstream or sub-stream and channel number. If the ID is 102, we will get
a sub-stream of the first channel. If the ID is 101, we will get mainstream.
RTSP URL supports to add username and password:
rtsp://admin:12345@IP:Port/Streaming/Channels/ID/?transportmode=unicast.sdp
The type of authorization supports BASIC and DIGEST.

Examples
Get sub-stream from IP camera on channel 1
rtsp://172.28.1.52:554/Streaming/Channels/102/?transportmode=unicast.sdp

2) Test your RTSP address
Once you finish getting the RSTP address, try it on the VLC player to make sure it’s working.
In VLC player, use the shortcut Ctrl+N or navigate to Media-Open Network Stream. Input your RTSP address in the box, click Play.
When the RTSP address is correct, you will see the live stream from your camera in about 5 seconds.

Annke Vision – Annke IP camera connect with Tinycam Pro

For the Tinycam can only working with IP cameras, It can not connect with NVR. So if you have already had a POE system( NVR+ IP camera), It can not directly get the steam from the POE port. Please connect the IP cameras directly to your router. Please do not forget to have an extended power ( 12V/1A ) for the cameras.
The APP Timycam can only support IP connection, so If you would like to have the image everywhere, Please do the port forwarding for the cameras, you need to contact the router manufactory or network provider to have the correct operation.

If you find the image is not smooth. That is caused by that the app will auto-adjust the stream for the image. so you can change the APP decode method or you can directly change the cameras’ video stream, you can adjust lower the resolution and bitrate from cameras’ setting page.

Step:

1.Adding the cameras. Please select “Add IP camera, NVR/DVR” and edit it.

2. Edit the camera name and select the correct Protocol type by the camera brand.

Please notice that the Tinycam Pro can not directly get Annke Brand, So you need to select the camera brand “Hikvision” and choose a model number( everyone is ok). Don’t worry, our connection protocol is the same as Hikvision.

3. Please input the correct IP and port information.

“Hostname/IP address“: It would be LAN IP. WAN IP or DDNS. But please notice that If you connect with WAN IP or DDNS, Please do not forget the port forwarding.
“Web port number“: Default is 80. It follows with your camera setting.
“RTSP port number“: Default is 554. It follows with your camera setting.

3. Input the correct account information. the account information is your cameras’ account and password.

4. When you finished the parameter setting, you need to back to the top line to check the connection status.

“OK” means the camera is correct to connect to your system.

Click the “camera status“, you can get the detail stream information and image.

5. When you finish the camera setting, you can directly go to the live view to have the camera image.

Annke Vision – How to Activate ANNKE IP Camera via Web Browser (Without DVR/NVR)?

You may find the camera’s IP address and access/activate it on the local network via the web browser.

Video Guide:

https://youtu.be/Z5jRKJ5UNQw

Text Guide:

1. Power on the camera by using the power adapter or POE switch for the POE cameras.

2. Connect the camera to the router/POE switch by ethernet cable.

3. Get a computer that is connected to the same router. In other words, computers and cameras are in the same network area.

4. Download software SADPTool and install it on the computer. Here is the software download link.

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For Mac: https://download.annke.com/CMS/sadptool.pkg_.zip

5. Run the software SADP tool and click refresh. It will find the camera’s IP, and its status is Inactive.
Note: If the status is Active and the camera was connected to the ANNKE NVR before, the password of the camera is the same as the NVR.

6. Select the device on the tool and create a new password to activate it.
The new password should contain 8-16 characters with at least two combinations of numbers, lowercase, uppercase, and special characters, no ‘admin’ included.

7. Access the camera by inputting the IP address of the camera on the IE web browser.
Then, input the user name admin and password you created.
Note: The cameras could be viewed on the IE web browser only because there is no web plug-in for any other web browser now.

8. Click the link to download the web plug-in to view the camera:

9. Once the web plug-in is installed successfully, the camera could be viewed on the web browser:

Annke Vision – How to Access DVR/NVR System on The Web Browser from PC(in the Same Local Network)?

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

For Chrome 57.0+, Firefox 52.0+ and Edge 89+ browsers, we can view the device without the plugin. But please note that we still need to download the plugin if we want to change the relevant device settings from them.

(Here is an image for your reference to download the plugin)

General steps:

1. Plug the DVR/NVR into a router with a network cable.

2. Find DVR/NVR’s IP address. There are two ways to find the IP address:
.

Method #1

1) Find the IP address on the TV/monitor.

Please go to Menu–Configuration–Network–General.

Method #2

Find the IP address on a computer.

1)Video guide:

2) Text guide:

Please download and install the software SADPTool from this link:
For Windows computers: https://download.annke.com/document/Computer_Software/SADPToolV3.0.3.3.zip
For Mac computers:
http://support.annke.com/document/HK/general/sadptool.pkg_.zip

Please connect your computer to the same network/router of the DVR/NVR, then run this software. It will detect the DVR/NVR’s IP address automatically.

3. Get a computer that is connected to the same router as NVR is to access NVR with its IP on the browser. The user name is admin and the password is your system’s password.

3.1. We suggest using the IE browser instead of other browsers because we only have the web plug-in for the IE web browser now.

Note:

If you can not see the image of the cameras, the image may be encrypted. Please go to the system to disable it. Please go to Menu–Configuration–Network–General.

Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Purpose: Some features of the ANNKE PoE camera need to be configured on the camera’s Web interface (it’s individual setting page).

Note:

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

(Here is an image for your reference to download the plugin)

1) For all the mentioned camera models, their live stream will work on the IE browser after installing the plugin.
2) For model I91BM/I91BN/I91BL/I91BK/I81HB, their live stream can also work on Chrome and Firefox after installing the plugin.

Steps:

1. Connect the camera to a 12V DC power supply (must be 12 Volt, can be 1 Amp or above) and to a broadband router by ethernet cable.

2. Run the SADP software on a computer in the local network.

For Windows system:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac OS:

https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

The SADP will detect the camera’s IP address. Follow the below picture to enable DHCP for the camera.

Input the IP address in a Web browser ( IE browser is recommended).

3. Input the user name and password of the camera to log in. (Generally, the username is “admin” with all letters in lowercase)
If you use the camera for the first time, you need to activate the camera at first and set an admin password for it;
If the camera has been activated on the ANNKE NVR, the camera’s password is the same as your NVR’s admin password.

4. Now you can see the camera’s Web interface. Explore and have fun 🙂

Note:
If you find the camera live view fail to load when clicking the button “Start Live View “on the webpage, please try the below solutions:
1. Click the “Download Plug-in” button to download and install the webpage plugin.
2. Copy the webpage address then visit it via IE browser, or via Microsoft Edge browser (requires reloading the page into IE mode).

Annke Vision – How to Access the Annke IP Camera’s Setting Page via Web Browsers?

Some of the cameras’ functions can only be configured in their individual setting page. Below is the instruction to enter Annke’s IP cameras’ individual setting page.

Step 1:

Connect your IP camera and your computer to the same network/router. The connection can be either via ethernet cable or WiFi.

Step 2:

Find the IP address of your IP camera. The procedures depend on your computer.

a). If your computer is NOT a Windows computer: Please access your router to find the camera’s IP address (You may need to contact your router’s seller for further information).

b). If your computer is a Windows computer: You can use the software called SADP TOOL to find the IP address. Below are the steps:
b-1). Please download and install the software SADPTOOL.exe to your computer:
https://download.annke.com/CMS/SADP_v3.0.2.4.zip
b-2). Run the software and you will find the camera’s IP address on the device list.

b-3). Double-click on the IP address (or input it into your web browser manually) then you will see the camera’s login page. Input the user name ‘admin’ and the camera’s password to proceed.

b-4). Click on the Configuration tab to enter the camera’s settings page.

Note: The web page layout may be a little different according to different camera models.

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Purpose: This instruction introduces the method to change the output resolution of the ANNKE system. It is effective when the ANNKE system doesn’t show any display on the TV/monitor due to a mismatch of output resolution between them.

Steps:

1.Connect your ANNKE system to your home router via an ethernet cable.

2.Connect your computer to the same router with the DVR wired or wirelessly.

3.Download the SADP software on your computer to search the IP of your DVR/NVR.
For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For MacBook: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

4.Run SADP and it will show the IP address of your DVR/NVR automatically.

5.Input this IP address into the IE browser. The user name is ‘admin’ and the password is your system‘s login password.

6.When you log in, navigate to Configuration–System–System Settings–Menu Output. Change the VGA/HDMI resolution. It’s recommended to match this resolution to your TV/monitor resolution.
If you are not sure, just select the lowest resolution for the ANNKE system.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Address Locally?

Steps:

1. Enter the DVR/NVR on the computer browser with its IP locally. Please refer to the below link:
https://help.annke.com/hc/en-us/articles/360000252182

2. After you enter the DVR/NVR on the computer browser, please go to Configuration>Maintenance>Upgrade&Maintenance>Restore.

3. Click ‘Restore’ to start. The system will be rebooted automatically when the restore is finished.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Get a Capture/Screenshot of the Camera’s Image on the Computer/Phone APP?

First of all, please add the cameras system to computer software and the phone APP.

For computer software: https://help.annke.com/hc/en-us/articles/360000252441

For phone APP: https://help.annke.com/hc/en-us/articles/360000252581

Secondly, please follow the below steps to get the capture/screenshot of the camera’s image:

On Guarding Vision, please select the camera and right-click the mouse, and then click Capture:

After that, the capture will be saved on the computer, and you could click the link on the right corner to check the capture directly:

On the phone APP, please preview the cameras, and then select the camera button to take a screenshot for the camera:

After that, you could check the screenshot of the camera’s image on the More–>Pictures and Videos:

If you view the cameras on the monitor and the computer, please select the camera and double-check it. Or please view the camera in one screen mode. After that, the camera will be displayed in the mainstream and the picture will be clearer so that you could get a clearer capture from the computer.

If you view the cameras on the phone APP, you could switch the mode from Basic to HD so that you could get a clearer screenshot from the mobile phone.

Annke Vision – How to Stop Audible Alarming Via the Browser?

Purpose: If you want to stop audible alarming for the system, please refer to this instruction to change the setting.

Steps:

1. Please get a windows computer which is in the same network area as the camera is. In other words, the camera and computer must be connected to the same router, by cable or by wifi.

2 Install the software on the computer. Here is the download link.
support.annke.com/document/HK/general/tool/SADPtool.exe

3. Run the software to detect the system’s IP.

4. Please copy the IP address to Internet Explorer and access the system’s page by its IP.

6. Please log in to the system and go to the Configuration-Basic event.
On this page, you could disable the audible warning for every event.
Here are the images of each interface. You could go to the interface of these setting to turn off the audible warning according to your needs.

For example, if you don’t want to have an audible warning when there is a motion detected, please go to the Motion Detection page to disable the audible warning. See the first picture below:

You could also go to smart event to disable the audible warning. Please note that this option is not available on all models and systems.

Ring APP How to Use Part1

admin — Sat, 25 Nov 2023 14:32:32 +0000

Ring APP How to Use Part1, Watch over your property from anywhere with Ring Video Doorbells and Security Cameras.Ring Video Doorbells and Security Cameras can send you real-time alerts when someone’s at your door or motion is detected. Keep an eye on what matters with live HD video and greet visitors with Two-Way Talk. With a compatible Ring Protect subscription (or free trial), you can review, save and share your Ring videos.

Whether you’re halfway around the world or just popping out to the shop, with Ring, you’re always home.

What you can do with the Ring app:
– Get real-time doorbell and motion alerts on your smartphone or tablet
– See and speak with visitors with HD Video and Two-Way Talk
– Arm and disarm your Ring system
– Allow access to your building for authorised guests and services with Ring Intercom

Using Live View

Use Live View to stream real-time video from your Ring Video Doorbells and Security Cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both Account Owners and Shared Users can access Live View.

If you have a Ring Protect subscription, you can get video recordings of Live View actions and events within 1-2 minutes.

Ring APP How to Use Part1

Actions in Live View

Depending on which Ring device you’re using, there are certain actions you can take while using Live View.

• Enable Sound – Listen in on what’s going on in your property. Select the speaker button to enable.

• Two-Way Talk – Speak to whoever’s there.

◦ Select the microphone button to start talking.

• Activate Siren – Sound a security camera siren.

◦ Select the exclamation button and confirm on the pop-up dialog.

• Turn on Lights – Turn on your lights.

◦ Select the light button to turn on or off.

Live View will automatically turn off after 10 minutes.

How to use Live View in the Ring app

1.Open the Ring app.

2.Tap a Snapshot image from your doorbell or security camera. Live View will open.

3.Depending on which device you’re using, there are certain things you can do:

◦ Enable sound by tapping the speaker button (available for doorbells and security cameras).

◦ Use Two-Way Talk by tapping the microphone icon (available for doorbells and security cameras).

◦ Turn on lights by tapping the light button (available for security cameras with lights)

◦ Activate siren by tapping the exclamation button (available for security cameras).

4.To end Live View, tap the End Live button.

Note: Some features may require you to update your mobile device’s operating software and download the latest version of the Ring app to access.

How to access Live View

If you have several doorbells or security cameras at the same Location, you can access Live View for each device separately.

1.Tap the menu (≡) on the top left in the Ring app.

2.Tap Devices, and select a doorbell or security camera.

3.Tap Live View.

4.Depending on which device you’re using, there are certain things you can do:

◦ Enable sound by tapping the speaker button (available for doorbells and security cameras).

◦ Use Two-Way Talk by tapping the microphone icon (available for doorbells and security cameras).

◦ Turn on lights by tapping the light button (available for security cameras with lights)

◦ Activate the siren by tapping the exclamation button (available for security cameras).

5.To end Live View, tap the End Live button.

Using Live View on Ring.com

Account owners and Shared Users can also use Live View from Ring.com, after logging in with the same username and password used to access the Ring app.

Supported browsers

Live View is only supported in certain browsers. See the table below for the latest compatibility information.

Browser	Desktop version	Mobile version (Android)	Mobile version (iOS)
Google Chrome	84.0 or later	84.0 or later	84.0 or later
Safari	13.0 or later	N/A	15.0 or later
Firefox	95.0 or later	95.0 or later	40.2 or later
Microsoft Edge	84.0 or later	84.0 or later	84.0 or later
Opera	70.0 or later	61.0 or later	3.2 or later
Brave	1.12 or later	1.12 or later	1.12 or later
Samsung Internet	N/A	13.0 or later	N/A
Silk	N/A	84.0 or later (FireOS)	N/A

Accessing Live View on Ring.com

1.Log into your Ring account using the same email and password that you use for the Ring app.

2.Select one of the Snapshot images under the Cameras section for a camera or doorbell. Live View will open.

3.Depending on which device you’re using, there are certain things you can do:

◦ Enable sound by selecting the speaker button (available for doorbells and cameras).

◦ Use Two-Way Talk by selecting the microphone icon (available for doorbells and cameras). Your browser may ask you to give Ring.com permission to access your microphone. If this happens, select Allow.

◦ Turn on lights by selecting the light button (available for Spotlight Cams and Floodlight Cams).

◦ Activate the camera siren by selecting the exclamation button.

4.To end Live View, select the End Live button.

Turning off Live View

1.Open the Ring app and tap the menu (≡) at the top left.

2.Select Devices and choose a camera or doorbell.

3.Select Video Settings.

4.Toggle Camera Preview for Live View.

Live View is turned off for that device now. Repeat this process for other devices, as needed.

Finding Your Internet Upload Speed

Learn how to see your Internet Upload Speed in the Ring app or your account at Ring.com.

Code: W4-04

Internet Upload Speed is how fast your Ring device sends data like encrypted Ring videos to the internet.

This feature will be available for all customers soon.
We are slowly rolling out this feature. If you don’t yet see your Internet Upload Speed in the Ring app or your Ring account, it will be available soon.

This speed test is measured in megabits per second (Mbps) and runs periodically to make sure your Ring device maintains a good internet upload speed.

Viewing your Internet Upload Speed from your account at Ring.com

1.Log in to your account at Ring.com.

2.Click the settings (gear) icon for the device for which you want to view Transmit Speed.

3.In the Device Health section, you can see your Internet Upload Speed.

Internet Upload Speed results guide

• GOOD: More than 10 Mbps

• OKAY: 5–10 Mbps

• POOR: Less than 5 Mbps

• NO DATA: No results yet

Keep in mind, your Internet Upload Speed is also affected by upload activity from other devices on your local network, such as additional Ring cameras, phones, laptops, tablets, and gaming consoles.

If your Internet Upload Speed is poor, we recommend contacting your Internet Service Provider to upgrade your internet plan or troubleshoot your low upload speed.

Finding Your Ring Device’s Transmit Speed

Learn how to see your Ring device’s Transmit Speed in the Ring app or your account at Ring.com.

Code: W4-05

Your Ring device’s transmit speed over wifi (or ethernet) is the speed of the direct connection between your Ring device and your local network (i.e. your router) when uploading data like Ring videos.

This feature will be available for all customers soon.
We are slowly rolling out this feature. If you don’t yet see your Ring device’s Transmit Speed in the Ring app or your Ring account, it will be available soon.

This speed test is measured in megabits per second (Mbps) and runs periodically to make sure your Ring device maintains a good connection to your local network.

Viewing your Ring device’s Transmit Speed from your account at Ring.com

1.Log in to your account at Ring.com.

2.Click the settings (gear) icon for the device for which you want to view Transmit Speed.

3.In the Device Health section, you can see your Ring device’s Transmit Speed.

Transmit Speed results guide

• GOOD: More than 20 Mbps

• OKAY: 10–20 Mbps

• POOR: Less than 10 Mbps

• NO DATA: No results yet

Is your wifi connection less than 10 Mbps? Try moving your wifi router closer to your Ring device to minimize the amount of physical objects, like walls or furniture, that may be blocking your wifi signal.

If you are receiving a device offline message in the Ring app, follow the instructions on the error message to improve your Ring device’s connection.

Managing Your Authorized Logged-In Devices

Learn how to manage which devices are logged in and authorized to access your Ring account.

Get to know Authorized Client Devices

In Control Center, you can manage the phones, tablets, and computers that are authorized to log in to your Ring account. Each time you successfully log in to Ring with your password and verification code, that device is saved as an Authorized Client Device with the following details:

• Device type

• Device operating system

• Date device was first authorized

How to access Authorized Client Devices in Control Center.

From the Ring app:

1.Open the Ring app.

2.Tap the top menu (☰).

3.Tap Control Center.

4.Tap Authorized Client Devices.

From a mobile browser:

1.Log in to your Ring account at Ring.com.

2.Tap the top menu (☰).

3.Tap Control Center.

4.Tap Authorized Client Devices.

From a desktop browser:

1.Log in to your Ring account at Ring.com.

2.Click the Dashboard home icon on the top right.

3.Click Account and select Control Center.

4.Click Authorized Client Devices.

Removing Authorized Client Devices

You have the option to delete one authorized device at a time, or all devices at once (except for the device you are currently using).

Deleting One Device
When you delete a single device, you are immediately removing this device’s ability to access your Ring account. For example, if you gave your old phone or tablet to a friend, you should delete this device from your list of devices authorized to access your Ring account.

Removing All Devices
If you Remove All Devices, you are revoking access for all devices that are authorized to access your Ring account – except for the device you are currently using.

Shared Users, not passwords.

Do not share your password with anyone.
No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password.

If you want to share access to a Ring device with a friend or family member, you can add them as a Shared User.

What to do if your Ring account has been compromised

1. Change your password immediately.
When you use the same password for multiple online accounts, you are at risk to cybercriminals (or bad actors). For example: If a bad actor acquires your password through a data breach of your email provider and you use the same password for your Ring account, this makes your Ring account more vulnerable.

Because we require an additional layer of account security with Two-Step Verification, your Ring account is still protected. However, we strongly recommend you change your password immediately.
Learn how to change your Ring password

2. Remove Authorized Client Devices you don’t recognize.
If you suspect your Ring account has been compromised, remove any and all devices that you confidently didn’t authorize.

3. Contact our Customer Support Team.
After you’ve successfully changed your password, please Contact Us so we can take proper measures to help prevent further risk.

Your account security is our highest priority

Customer trust is important to us and we take the security of our devices and services extremely seriously. We encourage all Ring users to follow our recommended security best practices to ensure your Ring account stays secure.

Account Management in Control Center

Learn how to update your Ring account information like your name, email, phone number, password and more.

Get to know Account Management

With Account Management, you can manage your Ring account information: how your name appears in your account, change your phone number, update your email, and change your Ring account password.

How to access Account Management in Control Center.

From the Ring app:

1.Open the Ring app.

2.Tap the top menu (☰).

3.Tap Control Center.

4.Tap Account Management.

From a mobile browser:

1.Log in to your Ring account at Ring.com.

2.Tap the top menu (☰).

3.Tap Control Center.

4.Tap Account Management.

From a desktop browser:

1.Log in to your Ring account at Ring.com.

2.Click the Dashboard home icon on the top right.

3.Click Account and select Control Center.

4.Click Account Management.

Updating your account details

Whenever you update information in your Ring account, we first require you to re-enter your password, and in most cases, enter your verification code. We’re just making sure it’s you who’s making these changes.

Changing your Name
You can change how your First Name and Last Name appear in your Ring account.

Updating your Email address
Did you recently change your email address? You can update it in Account Management.

Updating your Phone Number
If you recently changed your phone number, update it now in Account Management. Keep in mind, this is phone number we’ll contact if you dropped a call when speaking to our Customer Support Team. It may not be same number you provided to receive you sign-in verification codes.

Changing Your Name in Your Ring Account

Learn to update how your name appears in your Ring account.

Updating your Name

You can change or update your name in the Ring app or your account at Ring.com.

From the Ring app:

1.Open the Ring app.

2.Tap the menu (☰) and scroll down to Control Center.

3.Tap Account Management.

4.Under Name, tap Update.

5.You’ll be asked to re-enter your password.

6.You’ll then be asked to enter your sign-in code. Help me find my verification code.

7.Enter your updated First Name and Last Name.

8.Tap Save.

From your desktop or mobile browser:

1.Log in to your account at Ring.com.

◦ If you’re on desktop: tap the Dashboard home icon at the top, then Account.

◦ If you’re on mobile: tap the top menu (☰).

2.Scroll down to Control Center.

3.Click Account Management.

4.Under Name, click Update.

5.You’ll be asked to re-enter your password.

6.You’ll then be asked to enter your sign-in code. Help me find my verification code.

7.Enter your updated First Name and Last Name.

8.Click Save.

Account Verification in Control Center

Learn all the ways you can verify your account when signing in to Ring, or when speaking to Customer Support.

Get to know Account Verification

With Account Verification, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require you to enter this code, after you enter your password, to better protect your Ring account. This extra layer of security is called Two-Step Verification.

How to access Account Verification in Control Center.

From the Ring app:

1.Open the Ring app.

2.Tap the top menu (☰).

3.Tap Control Center.

4.Tap Account Verification.

From a mobile browser:

1.Log in to your Ring account at Ring.com.

2.Tap the top menu (☰).

3.Tap Control Center.

4.Tap Account Verification.

From a desktop browser:

1.Log in to your Ring account at Ring.com.

2.Click the Dashboard home icon on the top right.

3.Click Account and select Control Center.

4.Click Account Verification.

Choose a verification method

You have the option to choose how you want to receive your verification code, by Text Message or Authenticator App.

Text Message

When you choose Text Message as your verification method, you’ll receive a text to the mobile number you provide each time you sign in. Enter that code, and you’re in.
Learn how to get a verification code by text message

Authenticator App

Authenticator apps are security apps for your phone, tablet, and computer that help prove who you are. These apps generate 6-digit verification codes to help verify you when signing in to Ring.

Learn how to use an Authenticator App to sign in to Ring

Verification codes in Control Center

If you don’t have access to your text messages or your device’s authenticator app, you can generate a code from Control Center in Account Verification.
Learn more

Customer Support Verification

If you need to speak with our Customer Support Team, they may ask to verify it’s you. In Account Verification, you can generate code to give to the Support Associate to help verify your Ring account. We will NEVER ask you for your password.

Using the Ring Live View Widget

Learn how to add Live View widgets to your phone or tablet’s home screen.

Get to know Live View widgets

With Ring Live View widgets, you can access Live View on your Ring video doorbells and security cameras with just a tap, right from the home screen of your smartphone or tablet.

Ring Live View widgets appear as tiles on your home screen, with each widget displaying the name and image of a chosen device.

Make sure your Ring app and operating system are up to date.
Live View widgets are available with the Ring app versions 5.58 on iOS and 3.58 on Android. Confirm both your app version and mobile device’s operating system are up-to-date to use this feature.

How to set up a Live View widget

Apple iOS phones and tablets

For iOS, see Apple’s How to add and edit widgets on your iPhone article, or follow these steps:

1.Tap and hold the home screen and wait for the icons to start wiggling.

2.Tap the plus (+) icon that appears in the top left corner of the screen, then tap on Search Widgets and search “Ring”.

3.Select a device widget, tap Add widget, and place it wherever you’d like on your home screen.

Your Ring Live View widget will select one of your Ring devices by default. To choose a different device, follow the steps below on How to edit Ring Live View widgets.

Android OS phones and tablets

For Android, see Google’s Add apps, shortcuts & widgets to your Home screens article, or follow these steps:

1.Tap and hold an empty space on the home screen.

2.Tap Widgets and search for “Ring” (or press and hold on the Ring app, then select Widgets).

3.Press and hold on the widget you’d like to add, then drag and place it on the home screen of your choice.

4.Then, choose which Ring device you’d like to access from the widget.

How to edit Ring Live View widgets

1.Tap and hold the widget.

2.Tap Edit.

3.Choose a different doorbell or camera for instant Live View access.

4.Tap outside the widget to exit.

Note: If you want instant Live View access for multiple devices, you will need to add one Ring Live View widget per Ring device.

Adjusting the Volume on Ring Doorbells, Security Cameras and Chimes

Adjust the volume on your Ring Video Doorbell, Security Cameras, and Chime or Chime Pro to the sound level that’s right for you.

How to adjust the volume on your Video Doorbell

1.Tap on the menu (☰).

2.Tap Devices.

3.Tap your Video Doorbell.

4.Tap Device Settings.

5.Tap General Settings.

6.Tap Volume Settings.

◦ Two-Way Talk: Adjust the volume slider for Device Speaker.

◦ Doorbell press: Adjust the volume slider for Doorbell Sounds.

Important: Adjusting the volume for Two-Way Talk may not be available for all Ring devices.

How to adjust the volume on your Ring Security Camera

You can adjust the volume on the Floodlight Cam Wired Plus and Floodlight Cam Wired Pro.
Find out which Security Camera you have in the Ring app.

1.Tap on the menu (☰).

2.Tap Devices.

3.Select your Ring Security Camera.

4.Tap on Device Settings.

5.Tap on General Settings.

6.Tap on Volume Settings.

◦ Two-Way Talk: Adjust the volume slider for Device Speaker.

How to adjust the volume on your Ring Chime and Chime Pro

1.Tap on the menu (☰).

2.Tap Devices.

3.Select your Chime.

4.Tap Audio Settings.

5.Tap Chime Tones.

◦ Adjust the volume sliders under Rings and Motion.

Setting Audio Alerts on Chime and Chime Pro

Learn how to set Chime or Chime Pro to play sounds when events happen on Ring devices at the same location.

Chime Alerts are only available for devices at the same location.
Previously, Chime and Chime Pro devices could play sounds across multiple Ring device addresses. We’ve since improved this feature to give you more relevant Chime Alerts in the same location where Motion or Ring events occur.
Learn how to manage your Ring device locations

UNV Viewing Playback and Clipping

admin — Sat, 03 Jun 2023 13:22:50 +0000

UNV Viewing, Locking and Clipping Playback on your UNV NVR When an event occurs in the view of your cameras, viewing playback is an important part of having a security system. Locking clips allows you to clip them at a later date without the worry of the clip being overwritten.

Clipping playback allows you to save clips from your UNV system on a computer. This tutorial will guide you step-by-step through the process of accessing the playback menu and viewing footage on your UNV NVR.

UNV Viewing Playback and Clipping

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Prerequisites

This tutorial assumes you have already completed the initial setup of your UNV NVR. If you have not done so, please CLICK HERE to view the tutorial on initialization of your UNV NVR.

Video Tutorial

https://youtu.be/fByc7W97xqs

Step 1

Starting from the Live View screen, open up the Playback menu by following the below steps:

Right Click Anywhere on Live View > Click “Playback” on the pop-up menu

Please Note: You may be asked to sign in. If this is the case, please sign into the ‘admin’ account using your admin password or unlock pattern.

Part One: Viewing Playback

Step 2

You will be brought to the Playback Menu of your NVR.

Step 3

Select the camera that you want to view playback from by selecting the camera in the “Camera Name” menu on the left-hand side of the screen.

Step 4

After selecting the camera, you will now need to select the date you want to view. To do so, click on the date in the calendar at the bottom left of your screen.

Please Note: Dates with a colored triangle are days that you have recording available. If you do not have a colored triangle next to the date, you do not have recording on that date.

Blue Triangle: A blue triangle next to your date means that the recorder is set to record 24/7 continuously for this camera, but the camera did not catch any motion during the entire day. It could also mean that the camera is not set up to record motion.
- It is important to note that even if your camera is set up to record 24/7 continuously, if there was motion on that date and your camera caught it, the triangle will be red.
Red Triangle: This means recording is present and motion occurred in view of the camera during the day of recording.
- It is important to note that even if your camera is set up to record 24/7 continuously, if there was motion on that date and your camera caught it, the triangle will be red.

Step 5

After selecting the date, video should start playing in the playback window.

Please Note: If you want to make the image larger, double left click on the window where the playback is playing.

Step 6

Under the playback window, you will see a timeline going from 00:00 (12:00am) to 24:00 (11:59:59pm). This is where you can select the time you want to view your playback.

For example, if the incident you’re viewing playback on is at 3:30pm, you will click the bar on 1530 to view playback at that time.

Please Note: Your timeline bar may vary in color. This is what it means:

All Blue: An all blue bar means your cameras are set to record 24/7 continuously, and are either not seeing motion at all or are not set to record on motion.
Fragmented Red Only: A fragmented red bar means your cameras are set to record on motion only. The areas that are not colored on the bar are times where there was no motion in view of the camera, so nothing was recorded.
Blue with Fragmented Red: A blue and red bar means your cameras are set to record 24/7 continuously and are also set to record motion. This means the blue bar is where no motion took place and the red hashes are when motion occurred.

Part Two: Locking Clips on your UNV NVR

Step 1

After finding the incident you wish to lock, open the playback window to full screen by double left clicking on the image. You will now see a blue bar at the bottom of your playback window.

Step 2

Once you have found the clip you want, go to the very start of the clip and click on the icon that looks like a padlock. This is your Lock button.

Step 3

The File Management window should pop up. If it doesn’t automatically appear, click on the icon that looks like a file folder on the bottom left-hand side of your screen.

Step 4

Once the File Management screen opens, you will see clips with time frames. The first clip should start at the time in which you clicked the Lock button. Under the status tab, you will see icons that look like either closed padlocks or open padlocks. This designates which clips are locked and which are not. Keep a close eye on the timestamps next to each clip to make sure you lock the full time in which the incident took place.

Please Note: The locking feature for your UNV NVR locks clips in increments of 254.4M in size. It is unable to lock single clips larger than this. If your incident is larger than that file size, make sure you lock the subsequent clip to make sure you save all the footage.

For example: Your clip is from 12:00am to 1:00am. However, the first clip is from 12:00am to 12:30am and the second clip is from 12:30am to 1:00am. You need to lock BOTH clips in order to save all of the footage.

Saving and Exporting a Video Clip on your UNV NVR

Prerequisite: If you have not done so already, please plug a USB flash drive into your UNV NVR. You can use either the front or back USB ports. Your NVR should automatically recognize the USB flash drive and may open a pop-up File Management window. You can safely close this and continue on with the tutorial.

Step 1

After finding the beginning of the incident you wish to export, pause your playback by clicking the Pause button on the bottom of your screen.

Step 2

On the left-hand side of the bar, click the icon that looks like a pair of scissors. This is your Start/Stop Clip icon. This will define the start time for the clip.

Step 3

You do not have to watch through the entire clip to save it. Instead, click the end time on the time bar. Once you have found the end of the clip, click the Start/Stop Clip icon again. This will define the end time for the clip. If you have done this correctly, the time bar should turn a lighter shade of blue within the start and end times.

Step 4

Click the icon that looks like a folder. This is your File Management button and can be found on the bottom left-hand side of the screen directly to the right of the Start/Stop Clip icon.

Step 5

The File Management screen will open. You will see your clip in the menu.

On the left-hand side of your clip, you will see a checkbox. Make sure that you click this checkbox on.
On the bottom right-hand side of the menu, you will see a button that says “Backup”. Click this button to be taken to the next screen.

Please Note: If you are recording motion only, you may have multiple clips available to download. This is because:

Motion Only: You are recording on motion only and each instance of motion is its own clip.
File Size: You are clipping video that exceeds 254.4MB in size, so the NVR must separate the clips into multiple sections.
Motion and Continuous: You are recording 24/7 continuously AND motion. This will give you a larger clip of the continuous recording as well as individual clips for each motion event.

There is nothing that can be done to change these limitations, however once clips are downloaded, you can use software to stitch them together if need be.

Step 6

On the Backup menu, you will be allowed to select your USB flash drive. Typically, the NVR automatically detects and selects your flash drive. To verify this, look in the “Partition” Field at the top of your screen.

If your flash drive is completely empty, the box in the middle of the screen may be empty as well. However, if the USB has files already on it, you will see them in the middle box. This can be safely ignored.

On the bottom of the USB file box, you will see two fields: “Free” and “Total”. This is the free space and total space on your USB flash drive. There must be enough space for the clip(s) on your USB flash drive in order to back up your clip.

When you are ready to backup your clip, click the button on the bottom right that says “Backup”.

Step 7

An Export bar will automatically pop up on your screen. The gauge will fill as your files transfer to your USB flash drive. Once this reaches 100%, a box will pop up confirming that your backup was successful.

After receiving the system message stating that your backup is complete, you may unplug the USB Flash Drive from your NVR. Your clip is now saved to that flash drive and can be put onto a computer and viewed.

To view the software, we typically recommend one of two softwares:

EZPlayer: This is UNV’s proprietary software. It can be used to watch multiple clips at once and stitch clips together. CLICK HERE to be taken to the EZPlayer download page.

VLC Media Player: This 3^rd party software is a good choice to view clips one at a time. It is user friendly and capable of playing almost every format of video. CLICK HERE to be taken to the VLC Media Player download page.

This completes the tutorial on Viewing, Locking and Clipping Playback from your UNV NVR

UNV Viewing Playback and Clipping

Viewing Playback and Clipping from the EZView Mobile App

Overview

Viewing playback and clipping footage from your phone is useful for quick incidents. This tutorial will guide you through the process of viewing and clipping playback from your phone.

Prerequisites

This tutorial assumes you have already installed EZView and added your NVR to your phone. If you have not done so, CLICK HERE to view our tutorial on installing and adding a device to EZView.

Step 1

Open EZView. On the top left-hand side of the screen, click the three horizontal lines to open the main menu of the EZView application. Once the menu is open, click “Devices”.

Step 2

Select the device you wish to see by tapping on its name. This will open the device’s menu. Once this is open, click “Start Live View”.

Step 3

Once on the Live View screen, you should see all your cameras. Tap the camera you wish to do playback with and click “Playback” at the bottom of the screen.

Step 4

Your camera will begin playing back. Navigate to the time you wish to see by dragging your finger left or right along the playback bar. Once you have found the footage you wish to playback, continue to Step 5.

Step 5

You should see an icon that looks like a video camera with the word “Record” under it. Click there to start the clip. You will see a banner that says “Start Recording” on your time bar.

Step 6

You may either drag the time bar to the end of the clip or watch through the clip until the end. Once you are satisfied with your clip, tap the Record icon again.

PLEASE NOTE: If you manually drag the bar to the end of the clip, the record icon will automatically turn off without the need to click it again.

Once you have completed your clip, click on the horizontal lines on the top left-hand side and select “Picture & Video”.

Step 7

On the Picture & Video screen, you will see your clip. Tap the clip to view it. You may also export the clip by clicking on the icon on the top right-hand side of the screen, tapping the clip (You will see a blue checkmark appear on the clip itself) and selecting the “Export Clip” button.

This completes the tutorial on playback and clipping on your EZView mobile app

How to Configure Gmail for Device Notifications

admin — Thu, 01 Jun 2023 19:06:31 +0000

How to Configure Gmail for Device Notifications ,Why does my Gmail email address no longer work for receiving email notifications from my CCTV equipment? How to create an App Password for your Gmail account so that your CCTV equipment can send email notifications

As of the 30th May 2022, Google has removed the support for use of third-party apps or devices which can use your Gmail address using only your normal username and password.

Google’s statement about it is here:

Less secure apps & your Google Account – Google Account Help

To help keep your account secure, from May 30, 2022, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your

support.google.com

Kyle · Jun 10, 2022 at 4:37 PM

As CCTV equipment is a third-party device, you will have probably found that email notifications are no longer being sent from your Gmail account because of this.

If you were previously using a Gmail account for your email notifications, then there are a couple of options to get your notifications working again.

How to Configure Gmail for Device Notifications

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Option 1:

Set up an “app password” in your Google account for your device, which will be different to your normal password.

This guide explains how to do this:

To use a Gmail account to send you CCTV equipment’s email notifications, you now need to set up a unique third-party app password for it. Most other email providers still allow third-party apps or devices to use your account with your normal password for it, but Google no longer permits this as…

Option 2:

A quick (and perhaps obvious) fix is just to use another email account from a different provider for sending your notifications instead – Outlook accounts seem to work well for this.

NB – If you are using a Hikvision camera or recorder to send your email notifications, then make sure that the total length of your Outlook email address does not exceed 31 characters, as the notifications will not work properly otherwise.

Here are the SMTP settings you need when setting up email notifications with an Outlook account:

SMTP server name: smtp.office365.com

SMTP port number: 587

Encryption: TLS

STARTTLS: Enable

It’s a relatively simple thing to set up in your Google account settings, which the steps below explain.

Step 1:

Go to your Google Account and click Security in the left-hand pane.

Kyle · Jun 15, 2022 at 11:30 AM

Step 2:

In the Signing in to Google section, turn on 2-Step Verification if you haven’t already by clicking on it and following the on-screen instructions.

Kyle · Jun 15, 2022 at 11:30 AM

Step 3:

Follow the on-screen instructions to enable 2-Step verification.

Kyle · Jun 15, 2022 at 11:30 AM

Step 4:

You should now see App passwords underneath 2-Step Verification, click on this.

Kyle · Jun 15, 2022 at 11:30 AM

Step 5:

Enter the password for your Google account when prompted.

Step 6:

Select Other (Custom name) in the Select app dropdown, set a name to identify the app password by, and then click GENERATE.

Kyle · Jun 15, 2022 at 11:30 AM

Step 7:

You will be shown the unique 16-letter password that Google has created for your device.

You will only need to enter this in your NVR’s email settings, so copy this, but keep the page open for now in case you need to refer back to it.

Kyle · Jun 15, 2022 at 11:30 AM

Step 8:

Connect to your CCTV camera or recorder in a web browser, paste / enter the new password, and save the changes.

You will normally be asked for a username too, which is just your email address.

The Gmail SMTP server is smtp.gmail.com, and the use-IP sender SMTP port is 465 (for SSL encryption) and 587 (for TLS encryption) – if you are not given the option to use either SSL or TLS, then both port numbers should work fine.

For example, if you are setting up email notifications to be sent from a Hikvision device, navigate to:

Configuration → Network → Advanced Configuration → Email

Then, complete the settings as explained above, but also specify which email addresses you would like to receive the notifications.

Use the option to send a test email if you have it, this should arrive in your Gmail inbox if your new password and settings are accepted.

Kyle · Jun 15, 2022 at 11:30 AM

Step 9:

That’s it – your new app password is working and allowing your CCTV device to send emails via Gmail.

You can find a record of all of the passwords that you’ve created in the App passwords section of your Google account’s Security settings.

However, you will not be able to see the password itself again, so if you need to enter this again on your CCTV camera or recorder then you will need to delete the existing password and create a new one here.

Kyle · Jun 15, 2022 at 11:30 AM

">Now this is where the decision to turn on 24/7 scheduled recording to the microSD card paid dividends. I could now correlate everu Alarm event log entry with the recorded video using the log entry time. Even better, because I turned “Rules” on, all detection stuff was also on the images:

And the video which triggerd them:

George-H · Jun 8, 2021 at 10:08 AM

So that categorically proved Intrusion Detection was working, and working very nicely. So there must be something else causing the abscense of notification emails…

After feeding all this back to Kyle – there was lot more being testeed which didn’t add anything other “it’s not that” – he came back with further suggestions relating us the video being recorded by our Foscam FN3109H NVR via ONVIF. Just in case the NVR is trying to fiddle with the camera’s configuration in ways it is not supposed to, not being a Hikviison NVR. A perfectly sound suggestion and one which could only be eliminated by testing. So I did.

Without putting all the “gory” detais up this was done first by removing the camera feed from the NVR and disabling ONVIF on the camera (under Intergration Protocols). No change withe the emails.

Just to be sure, and because I started out with a “less than standard” configuration, I did a full factory reset on the camera and configured it just enough so tha it SHOULD generate emails without anything else being done. Not port changes, no main and sub stream changes, no ONIVIF no anything other the minimum.

No emails…. Hmmm

Correctio no emails EXCEPT the test emails. They always came through our Outlook.com mail account setup for the CCTV system to send notifications out through.

Since that “minimal change” configuration test didn’t result in any change in the emails, I reconfigured it back to our “desired” configuration with LOADS of stuff changed. No emails, but we had eveything else working includig our existing NVR happily recording!

The side benefit of doing this was that through the NVR’s web interfaece – which is accessible remotely through our firewall – we can happily monitor all 8 cameras simultaenously using the NVRs 9-up view. We can also, do the usual such pick a single camera stream, make it full screen. digitally zoom in and out etc. All done just by logging into the NVR.

That was just over a week ago and a few well deserved days off work…

Kyle · Jun 15, 2022 at 11:30 AM

">The site is already equipped with a 7 camera plus NVR Foscam system which has been working reasonably well for the past 3+ years. It started out with 4 cameras (and 9 channel NVR) and has grown as the site has been developed. There was no point going for anything more “up market” to begin with as for a long time it was limited to standard ADSL (it only had EO phone lines – 20 of them). That was resolved at the start of this year when we managed to persuade BT Openreach to re-route the copper for one of the lines the nearest FTTC cabinet. It now has full 80/20 FTTC and gives virtually max speed for 80/20.

That now all works great, complete with 24-hour recording, live remote monitoring through the firewall to the NVR (and via VPN for network access) and email notificaitons. Even added an Axis C1310-E with both recorded annoucements (triggered via the web UI) and live “Oi you!” via peer2peer SIP.

Being an outdoor site, basic motion detection can generate a storm of emails, especially during bad weather. The primary reason for looking at doing a gradual uprade from Foscam to Hikvision for Acusense. Checked with Hikvision UK before buying to check that all the smart stuff is done “in camera” and not depenant on the NVR. Essential at this stage. At the moment we just need the camera to send email notifications when it detects “human” activity via Smart Events.

The DS-2CD2146G2-ISU arrived last Monday and didn’t take long to get it up and running on the local LAN on site via PoE. Even managed to get the Foscam NVR to do the video recording via ONVIF – after tweaking the main and substream video settings to match the FI9961EP Foscams, enabling ONVIF in the Intergration settings and setting up an ONVIF user.

Have done all the network settings in line with rest of the system (fixed IP, changed the default ports used for HTTP, HTTPS and ONVIF. All well and good. It gets the time via NTP and so DNS resolution is working.

Couldn’t get past “Failed” when testing the email settings until I upgraded the firmware from the 2018 it came installed to the current release:

After doing that emails worked and could send test emails.

Event notifications, however, have proven very difficult. So far I’ve only managed to get it to send one email (with attached pic) for via “Scene Change”. And that was triggered when it switched from day to night vision. So it CAN send emails with attached pics.

What I really want to get working is Intrusion Detection.

As far as I can this should be a matter of setting up the dectection zones, min and max target sizes, enabling it, ensuring scheduling is set and linking it to send emails.

I turned on “Rules” so I can see what it is doing in the live view and it appears to detect targets – boxes going red etc.

Does it log anything in the logs? NO
Does it send any emails? NO.

I’m at a complete loss as to figure out why.

Just in case it might have been one of those weird settings issues that sometimes happen after a significant firmware upgrade (as I had with the C1310-E), I’ve this morning done a full “Restore Defaults” and reconfigured everything from scratch. No change.

Any suggestions would be much appreciated.

George

*** Update ***

Just had a really good chat with one of the (extremely helpful) guys at Use-IP and most likely down to the fact that because the camera is operating “stand-alone”, i.e. not hooked up to a Hikvision NVR for event management, it needs local storage (micro SD card) for them to work properly. Also goes a long way to explain the lack of event log entries.

I shall put in a 16GB card (it isn’t doing video recording on it, just events) and see how I get on.

Kyle · Jun 15, 2022 at 11:30 AM

How do I use Internet Explorer mode in Microsoft Edge

admin — Thu, 01 Jun 2023 18:52:06 +0000

How do I use Internet Explorer mode in Microsoft Edge to connect to my CCTV equipment on Windows 10 & 11?

There are some IP camera and NVR models that do not work well when you try to connect to them in modern web browsers (Internet Explorer Microsoft Edge, Google Chrome, Mozilla Firefox, etc.), as they use firmware designed for use on the Internet Explorer engine.

Now that IE11 is being retired from Windows completely, the only way to access these devices will be to use a modern browser that can open webpages as if they were IE. If you’re using a Windows 10 or 11 PC, then the easiest option here is to use Microsoft Edge.

The following steps will show you how to enable IE mode in Edge and use this to load any necessary web pages:

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Step 1:

Open Microsoft Edge, and make sure that it is up to date (version 89 or later is required to use this feature).

To check this, click on the Settings and more (Alt+F) […] button, which is the three dots in the top-right hand corner of the browser, and then go to:

Settings → About Microsoft Edge.

Kyle · Jun 7, 2022 at 12:33 PM

Step 2:

Now, open the default browser settings by navigating to:

Settings and more (Alt+F) […] → Settings → Default browser

Under the Internet Explorer compatibility header, set the Allow sites to be reloaded in Internet Explorer mode dropdown to Allow.

Kyle · Jun 7, 2022 at 12:33 PM

Step 3:

Click on the blue Restart button for the setting change to take effect.

Kyle · Jun 7, 2022 at 12:33 PM

Step 4:

Once Edge has restarted, browse to the URL / IP address that you need as normal.

Then, right-click on the tab for that page, and click Reload tab in Internet Explorer mode.

Kyle · Jun 7, 2022 at 12:33 PM

Step 5:

On this popup, just click Done.

NB – Turning on Open this page in Internet Explorer mode next time will save you needing to repeat step 4 the next time you browse to this page.

Kyle · Jun 7, 2022 at 12:33 PM

You will see the Internet Explorer icon on the left side of the address bar to show that you are now viewing the page in IE mode.

Kyle · Jun 7, 2022 at 12:33 PM

Did you know that…

You can quickly add the URLs / IP addresses of other cameras that require IE to a list that opens in IE mode automatically.

To do so, just go back to:

Settings and more (Alt + F) → Settings → Default Browser

And click the Add button beside Internet Explorer mode pages.

This will bring up a popup in which you can enter each URL – click Add again to add it to the list.

Kyle · Jun 7, 2022 at 12:33 PM

Internet Explorer 11 (IE11) Being Retired on June 15th 2022 – How Will I Access My Hikvision System?

As we have been aware for many years, Windows has been slowly running down support for Internet Explorer. Last year they confirmed that IE11 would be completely retired from Windows 10 on June 15th 2022, after this date IE11 desktop application will no longer work and users will be redirected to use Edge.

Lots of users will also be aware that Hikvision products have been reliant on IE for browser access for many years, even with our and other users’ repeated requests for a complete solution for Hikvision products to work in modern browsers the solution has been slow coming.

With the June 15th date fast approaching Hikvision has released the attached documents that explain 3 main methods for browser access going forward and which models support which method, the methods are listed below:

1. Non-plug-in service (For modern browser access, not all models support this method)

2. Local service (Plug-in required)

3. IE compatibility mode on Edge browser

Some of the oldest Hikvision models may not support any of the above methods, if that is the case then you will have to use Hikvision’s desktop VMS software – iVMS-4200 – to access your Hikvision devices.

This is not the simple, clean solution we were hoping for from Hikvision and we are sure there will be issues discovered along the way, but it is a first step and hopefully means that all Hikvision users will have some way to access their systems going forward.

If you do run into any problems or have any questions please share them below and we will try to get the answers for you.