Categories:

1. Recorder Activation.
2. Continuous Recording Schedule Setup.
3. Motion Recording Schedule Setup.
4. Footage Playback.
5. Footage Backup.
6. APP Motion Detection Alert Setup.
7. Email Motion Detection Alert Setup.
8. Network Setup.
9. Firmware Upgrade.
10. Footage Overwrite Setup.
11. Audio Setup.
12. Third-Party IP Camera Setup.
13. Admin Password Reset.

ANNKE VISION General Guide of Watching Cameras

Read Also : Camius Security Software Tools

1. Recorder Activation

For earlier system interface:

Annke Vision – Setup Wizard on Annke DVR

For the new system interface(black):

Annke Vision-How to Finish the Setup Wizard? (H800)

For the new system interface (light blue): Coming soon!

Note: Only when the recorder is activated will the user be able to access the system menu on the monitor to further set up the recorder.

2. Continuous Recording Schedule Setup

For the earlier system interface:

Annke Vision – How to Set Up 24 Hours Recording?

For the new system interface (black):

Annke Vision-How to Set up 24-Hour Recording? (H800)

For the new system interface (light blue):

Annke Vision — How to Setup the 24 Hours Recording? (S500 Series)

Note: When the continuous recording schedule is set up, the recorder will be able to record all the time.

3. Motion Recording Schedule Setup

For the earlier system interface:

Annke Vision – How to Set Up Motion Detection Recording?
For the new system interface (black):

Annke Vision-How to Set Up Motion Detection Recording? (H800)
For the new system interface (light blue):

Annke Vision – How to Setup Motion Detection Recording? (S500 Series)

Note: When the motion recording schedule is set up, the recorder will be able to record when there is a movement.

4. Footage Playback

For the earlier system interface:

Annke Vision – Brief Introduction of Playback Interface on Annke DVR/NVR

For the new system interface (black):

Annke Vision-How to Playback Recordings on The Monitor? (H800)

For the new system interface (light blue): Coming soon!

Note: The user will be able to check the history recordings via the playback function.

5. Footage Backup

For the earlier system interface:

Annke Vision – Backing Up the Video by Normal Search on ANNKE DVR/NVR

For the new system interface (black): Coming soon!

For the new system interface (light blue):

Annke Vision – How to Export The Footage to The USB Stick? (S500)

Note: If the videos can not be played on the PC, it is suggested to open the videos in the VLC player.

6. APP Motion Detection Alert Setup

For the earlier system interface:

Annke Vision – How to Set Up APP Push Notification for Motion Detection?

For the new system interface (black):

Annke Vision-How to Set up Push Notifications on The Phone APP? (H800)

For the new system interface (light blue):

Annke Vision – How to Setup Motion Detection Recording? (S500 Series)

Note: When the APP motion detection alert is set up, the user will get a push notification on the Annke Vision APP.

7. Email Motion Detection Alert Setup

For the earlier system interface:

Annke Vision – How to Set Up Email Notification?
For the new system interface (black):

Annke Vision – How to Set up Email Notifications?(H800 series)
For the new system interface (light blue):

Annke Vision – How to Set up Email Alert? (DW81KD New Series)

Note: When the email motion detection alert is set up, the user will get a notification through the email.

8. Network Setup

For the earlier system interface:

Annke Vision – What to Do If The Cloud P2P of The DVR/NVR System is Offline?

For the new system interface (black):

Annke Vision – What to Do If The NVR(H800) Is Offline?

For the new system interface (light blue):

Annke Vision – What to Do If P2P Status Shows Offline? (S500 series)

Note: Only when the network status of the recorder is online will the user be able to remotely view the cameras on the phone APP and PC through P2P.

9. Firmware Upgrade

For the earlier system interface:

Annke Vision – How to Upgrade the System’s Firmware Version on a TV/monitor?

For the new system interface (black): Coming soon!

For the new system interface (light blue): Coming soon!

Note: Please contact the ANNKE technical support to see if there is a firmware update for your recorder before the firmware upgrade.

10. Footage Overwrite Setup

For the earlier system interface: Coming soon!

For the new system interface (black):

Annke Vision-How to Set up Overwrite Function? (H800)

For the new system interface (light blue): Coming soon!

Note: When the overwrite is set up, the record will delete the old footage automatically and gradually.

11. Audio Setup

For the earlier system interface:

Annke Vision – How to Make The DVR Record Audio?

For the new system interface (black):

Annke Vision-How to Make The System Record Audio? (H800)

For the new system interface (light blue):

Annke Vision – How to Make The Cameras Record Audio? (S500 series)

Note: If you can not get the recorder to record audio, please contact the ANNKE support at support@annke.com by email for further assistance.

12. Third-Party IP Camera Setup

For the earlier system interface:

Annke Vision – Adding Online IP Cameras on Annke DVR

For the new system interface (black):

Annke Vision-How to Connect Third-Party Camera to ANNKE NVR by ONVIF? (H800)

For the new system interface (light blue):

ANNKE VISION-How to Connect A Third-Party IP Camera To The DVR by ONVIF? (S500)

Note: Not all third-party IP cameras can work with the ANNKE DVRs|NVRs. Please make sure your third-party IP camera is ONVIF-supported and resolution-compatible.

13. Admin Password Reset

For the earlier system with the serial number like above:

ANNKE VISION – How to Reset The System Admin Password by Serial Number on the Monitor?

For the earlier|new system without the serial number:

ANNKE VISION – Reset Admin Password on Annke System via SADP Software

Note: The second method works with all the ANNKE DVRs|NVRs.

ANNKE VISION – General Guide of Watching ANNKE Cameras on Web Browser (For New Users)

Purpose:

This article introduces some basic skills of using your ANNKE system on a Web browser.
This is the recommended access to configure your ANNKE system when the monitor/TV access is unreachable.

Categories

• Access the Web interface
• Live view
• Playback & download footage
• Configurations
• Advanced apply

1. Access the Web interface

Annke Vision – How to Access DVR/NVR System on Computer Browser with Its IP Locally?

The computer software SADP Tool will help us to find the IPv4 address of ANNKE systems.  With this IPv4 address, we can access the system on a Web browser.
IE browser (Internet Explorer) is the most recommended due to its best compatibility.

Note: For the ANNKE PoE IP cameras (such as C800/C500/CZ400/CZ500/NC800/NC400) connected on the ANNKE NVR system, please access its Web interface by following this article.

2. Live view

Annke Vision – Introduction to the Live View Screen On the Web Interface

We can watch the camera live view on this page. To do so, we will need to install the plug-in first.
On this page, we can also use the PTZ control for the supported cameras (such as CZ400/CZ500).

3. Playback & download footage

Annke Vision – How to Playback and Download Recordings for ANNKE Systems on Web Interface?

Playback on the Web interface is as fluent as on the monitor/TV.
Download footage from the Web interface allows us to watch/edit/share them easier.

4. Configurations

Annke Vision – Set up 24-Hour Continuous Recording for The Standalone POE Camera on The Web Browser

Annke Vision – Set up Motion Detection Recording for The Standalone POE Camera on The Web Browser

Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Adress Locally?

Annke Vision – How to Update the System’s Firmware on the Web Interface?

Annke Vision – How to Set Up Audio on Web Interface?

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Annke Vision – Set Up Privacy Mask on the Web Interface

Annke Vision-How to Rotate The Image on The Web Browser?

Annke Vision – Set Up Camera OSD On the Web Interface

Annke Vision-How to Set Overwrite Function for The SD Card on The Web Browser?

The configuration page on Web interface is basically similar to the monitor/TV interface.

5. Advanced apply

Annke Vision – How to Access the IP camera’s configuration page on the NVR?

For some ANNKE NVR systems (H800 series), we can use the Virtual Host feature to access the Web interface of each ANNKE POE camera on the system. With this feature, we don’t have to connect the camera separately in the network to configure it.

ANNKE VISION – General Guide of Watching Cameras on mobile phones by ANNKE VISION App (For New Users)

Purpose:

This article introduces all the basic skills of using your ANNKE system with the Annke Vision phone APP. Every new user is recommended to read this article carefully 🙂

Annke Vision – Short Introduction of Annke Vision App

To use the Annke Vision properly, we will need to follow the below procedures in order:

1. Register an APP account
2. Link with the ANNKE DVR/NVR/IP camera
3. Playback videos
4. Receive push notification
5. Share camera with other users
6. Manage your APP account

1. Register an APP account

Annke Vision – Register An Account on Annke Vision App by Email Address

An account on the ANNKE VISION app allows us to add the ANNKE system and watch its cameras.
After register and log in with the account, we can go ahead to add the ANNKE system(s).

2. Link to the ANNKE DVR/NVR/IP camera

Annke Vision – How to Connect the DVR/NVR System to the Phone APP?

Annke Vision – How to Connect IP Cameras Alone with ANNKE VISION Phone App (without Using NVR)?

After the ANNKE system is linked to the APP account, we can watch camera live view, playback old footage, and receive motion notifications.

Meanwhile, each ANNKE system can only be linked to one account at the same time. This prevents others from accessing the system without permission.

Note: If you are using an ANNKE IP camera (such as model C800/C500/CZ400/CZ500) without an NVR, see this instruction to connect the camera to the APP.

3. Playback videos

Annke Vision – Starting and Stopping Playback on Annke Vision App

The playback function allows us to watch the footage from the system’s hard drive.

Note: If the playback is not fluent enough, we may consider adding the system to ANNKE VISION via IP address. This will only work when the phone is in the same network as the system, but the playback will be much more fluent (and fast forward will be supported).

4. Receive push notifications

Annke Vision – Setting up the Alarm Notification on Annke Vision App

Push notifications refer to the alarm messages received on ANNKE VISION when the camera system catches suspicious motions.

5. Share camera with other users

To share the camera view with families/friends, we have two methods:

1. Parallel sharing. All the users log in to the ANNKE VISION app with the same account. In this case, all users have the same permission to the camera view.

2. Main/Sub account sharing. The main account is the one linked with the system, it can send sharing requests to sub-account and limit the permission for each sub-account (For example, sub-account can only watch live view but not playback). Here is the instruction.
 

6. Manage your APP account

On the ANNKE VISION app, we can also: Check the account details, modify the account password, delete the account permanently. Here is the instruction.

ANNKE VISION – General Guide of Watching Cameras on PC by Guarding Vision (for new user)

Purpose:

This article introduces basic skills to get along with the PC software Guarding Vision.

Catalog

1. Link with ANNKE system
2. Playback/download footage

1. Link with ANNKE system

Annke Vision – Access the DVR/NVR System via Guarding Vision Software on PC (Via IP Address)

Annke Vision – Access the DVR/NVR System via Guarding Vision software on PC (Via P2P Cloud)

There are two ways to connect Guarding Vision with the ANNKE system. Each of their advantage and deficiency.
Loca access via IP address provides a better experience on the camera view and playback, while remote access via P2P cloud allows access even from abroad.

2. Playback/download footage

Annke Vision-How to Playback And Download Recordings on Guarding Vision?

Playback/download works better under local access. It might take a while for loading when doing this via remote access.

Annke Vision – Access the DVR/NVR/IP Camera via Guarding Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software Guarding Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching camera live view/playback and download recordings, etc.

To access the system remotely on Guarding Vision, please add via P2P Cloud. See this instruction.

 Read Also : LongPlus Apps FAQ

Video Guide:

Step by Step:

1. Download and install the software Guarding Vision on your computer.

For Windows, click here to download.
For Mac, click here to download.

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system/IP camera.

4. Run the software Guarding Vision. Register an administrator account.

Note: This account is only for logging in to Guarding Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login)

5. Run the software, and go to Device Management -> Device Type -> Device.
If the system and computer are in the same LAN network, you can see the device information under the Online Device list. Select your device, click on Add to Client.

6. On the pop-up page, set the details as the picture below shows, then click on ‘Add’.

Note:

7. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows..

8. Go to the Main View tab page, click on the folder under the Camera list to expand the camera channels. Double-click on the channels to see the live streaming.

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PS: If the camera list does not show any cameras, as shown below. Please go to the Device Management page and manually add the “Group” and name it. And then, please import the Group and select “import all”. Finally, we can go back to the Main View  tab page, and click on the folder under the Camera list to expand the camera channels. Double-click on the channels to see the live streaming.

Annke Vision – Access the DVR/NVR System via ANNKE Vision software on PC (Via P2P Cloud)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via P2P Cloud allows remote access (ANNKE system and computer can be in the different network/router). While you may find the camera live view/playback and recordings download become laggy due to unstable network.

To access the system locally on ANNKE Vision, please add via IP address. See this instruction.

Steps:

1. Download and install the software Annke Vision on your computer.

Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything. 

4. Register an account (P2P account) on the mobile app Annke Vision.
Register an account on Annke Vision via your phone number or email address.

5. Come back to ANNKE Vision. Go to Device Management and click Add.  Choose Cloud P2P and select your country/area(the phone APP account area), and click Login.

7. Then log in with the user name and password of your Annke Vision APP account. 

Note: If your user name is the phone number, please input it in this format ‘+441234567890‘ (no space between the country code and the phone number).

If the user name and password are both correct, but the App keeps asking you entering a verification code, please log in again with email address that you used to register the Annke Vision App.

8. If the ANNKE system has been added to the Annke Vision account beforehand, you can see it on the list automatically.
Otherwise, add the system to ANNKE vision account first..

9. Go to the Main View tab page, and click on the folder(the name is your APP account username) under the device list to expand the camera channels. Click the play button on the channels to see the live streaming...

Annke Vision – Access the DVR/NVR System via ANNKE Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching the camera live view/playback and download recordings, etc.

To access the system remotely on ANNKE Vision, please add via P2P Cloud. See this instruction.

Step by Step:

1. Download and install the software ANNKE Vision on your computer. Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system.

4. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything. 

5. Run the software, and go to Device Management.

6. Click Online Device. If the system and computer are in the same LAN network, you can see the device information at the bottom. 

7. Select your device, and click on Add. Then please fill in the information in the popped window.

Note:

8. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows..

9. Go to the Main View tab page, and click on the folder under the DVR list to expand the camera channels. Click the play button on the channels to see the live streaming..

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Annke Vision – How to Live Stream Your ANNKE Device on YouTube by FFmpeg?

Using FFmpeg as an encoder for YouTube Live has fewer requirements on the hardware. While you may need some basic knowledge about FFmpeg.

Contents:

1. How it works?

2. How to achieve it?

3. Installing FFmpeg

4. Set a Static IP Address for your ANNKE device

5. Set up DDNS for your ANNKE device

6. Get the RTSP address

1. How it works?

With the RTSP address from your ANNKE device, and FFmpeg installed on your Windows computer, you can use the below command line in the CMD software to begin a live stream. The live stream will be uploaded to your YouTube channel automatically.

set USERNAME=device login username
set PASSWORD=device login password
set CAMERA=device IP
set STREAM_KEY=xxxx-xxxx-xxxx-xxxx from YouTube Live dashboard

Example：

ffmpeg -hide_banner -loglevel fatal -rtsp_transport tcp -i rtsp://%USERNAME%:%PASSWORD%@%CAMERA%:554/ Streaming/Channes/ID/?transportmode=unicast.sdp -f lavfi -i anullsrc -c:v copy -c:a aac -map 0:v -map 1 -f hls -hls_time 4 -hls_playlist_type event -method PUT “https://a.upload.youtube.com /http_upload_hls?cid=%STREAM_KEY%&copy=0&file=stream.m3u8”

2. How to achieve it?

To achieve the above, we will need to:
1). Install FFmpeg on your Windows computer.
2). Get the RTSP address. For a stable RTSP address, we will need to set a Static IP and set up DDNS for your ANNKE device.
3). Get the YouTube stream key: Once your YouTube account has access to YouTube Live, you can find the stream key as the below picture shows.
.

3. Installing FFmpeg

Here is the instruction: https://www.wikihow.com/Install-FFmpeg-on-Windows#

4. Set a Static IP Address for your ANNKE device

Propose: An ANNKE Device with a static IP address can still be accessed by the same IP after reboot.

Step:
1) Disable DHCP
2) Make sure the device is online

1) Disable DHCP
Log in to your ANNKE Device. Below is the Web interface of the ANNKE device:
Go to Configuration-Network-Basic Settings-TCP/IP, Uncheck DHCP, fill in the below box per your computer in the same network.
Note: You can check DHCP and click Save at first, this will fill in the below box automatically. Then uncheck DHCP and leave the below box as they are.

2) Make sure the device is online
After the above, go to Configuration-Network-Advance Settings-Platform Access, make sure the option Enable is checked and Register Status shows Online as below picture.

If it shows Offline, refer to this instruction to make it online at first: https://help.annke.com/hc/en-us/articles/360000648061

5. Set up DDNS for your ANNKE device

Propose: An ANNKE device with DDNS service will have a static IP/hostname on the Internet. This allow you to visit the ANNKE device by a static URL. To achieve this, Port Forwarding on your router is also required.

Steps:
1) Setup your DDNS account
2) Enable DDNS on your ANNKE device
3) Port Forwarding

1) Setup your DDNS account
There are some free DDNS service providers. In this article, we will take NO-IP for example.
After you created an account on the NO-IP website, Click your name at the top right corner, go to Account, then Dynamic DNS
Click Create Hostname

Create your hostname in the box. Leave other parameters as default, click Create Hostname

You will see the hostname in the list.

2) Enable DDNS on your ANNKE device
Log in to your device, go to Configuration-Network-Basic Settings-DDNS, tick on Enable DDNS, fill in the boxes as below:
DDNS Type: NO-IP
Server Address: dynupdate.no-ip.com
Domain: your hostname on no-ip.com
User Name: your user name on no-ip.com
Password & Confirm: your account password on no-ip.com
Then click Save to apply the change.
.

3) Port Forwarding

Purpose: Port forwarding allows other devices to visit a device in your local network.

Steps:
The steps may vary according to different routers. Below steps are based on the router Virgin Media Hub 3.0:

Click Create a new rule, then fill the boxes as below:
Local IP: your device’s IP.
Local start port: 554
Local end port: 554
External start port: 554
External end port: 554
After that, click Add rule to apply the change.

Now, you can go to canyouseeme.org, input your port number in the Port to Check box, and click Check Port. If you can see the message ‘Success, I can see your service on [your WAN IP] on port (554)’, then the port forwarding has finished.

6. Get the RTSP address

Steps:
1) RTSP address format
2) Test your RTSP address

1) RTSP address format
rtsp://IP:RTSPPort/Streaming/Channes/ID/?transportmode=unicast.sdp

Explanation
ID means mainstream or sub-stream and channel number. If the ID is 102, we will get
a sub-stream of the first channel. If the ID is 101, we will get mainstream.
RTSP URL supports to add username and password:
rtsp://admin:12345@IP:Port/Streaming/Channels/ID/?transportmode=unicast.sdp
The type of authorization supports BASIC and DIGEST.

Examples
Get sub-stream from IP camera on channel 1
rtsp://172.28.1.52:554/Streaming/Channels/102/?transportmode=unicast.sdp

2) Test your RTSP address
Once you finish getting the RSTP address, try it on the VLC player to make sure it’s working.
In VLC player, use the shortcut Ctrl+N or navigate to Media-Open Network Stream. Input your RTSP address in the box, click Play.
When the RTSP address is correct, you will see the live stream from your camera in about 5 seconds.

Annke Vision – Annke IP camera connect with Tinycam Pro

For the Tinycam can only working with IP cameras, It can not connect with NVR. So if you have already had a POE system( NVR+ IP camera), It can not directly get the steam from the POE port. Please connect the IP cameras directly to your router. Please do not forget to have an extended power ( 12V/1A ) for the cameras.
The APP Timycam can only support IP connection, so If you would like to have the image everywhere, Please do the port forwarding for the cameras, you need to contact the router manufactory or network provider to have the correct operation.

If you find the image is not smooth. That is caused by that the app will auto-adjust the stream for the image. so you can change the APP decode method or you can directly change the cameras’ video stream, you can adjust lower the resolution and bitrate from cameras’ setting page.

Step:

1.Adding the cameras. Please select “Add IP camera, NVR/DVR” and edit it.

2. Edit the camera name and select the correct Protocol type by the camera brand.

Please notice that the Tinycam Pro can not directly get Annke Brand, So you need to select the camera brand “Hikvision” and choose a model number( everyone is ok). Don’t worry, our connection protocol is the same as Hikvision.

3. Please input the correct IP and port information. 

“Hostname/IP address“: It would be LAN IP. WAN IP or DDNS. But please notice that If you connect with WAN IP or DDNS, Please do not forget the port forwarding.
“Web port number“: Default is 80. It follows with your camera setting.
“RTSP port number“: Default is 554. It follows with your camera setting.

3. Input the correct account information. the account information is your cameras’ account and password.

4. When you finished the parameter setting, you need to back to the top line to check the connection status.

“OK” means the camera is correct to connect to your system.

Click the “camera status“, you can get the detail stream information and image.

5. When you finish the camera setting, you can directly go to the live view to have the camera image.

Annke Vision – How to Activate ANNKE IP Camera via Web Browser (Without DVR/NVR)?

You may find the camera’s IP address and access/activate it on the local network via the web browser.

Video Guide:

 https://youtu.be/Z5jRKJ5UNQw

Text Guide:

1. Power on the camera by using the power adapter or POE switch for the POE cameras.

2. Connect the camera to the router/POE switch by ethernet cable.

3. Get a computer that is connected to the same router. In other words, computers and cameras are in the same network area.

4. Download software SADPTool and install it on the computer. Here is the software download link.

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For Mac: https://download.annke.com/CMS/sadptool.pkg_.zip

5. Run the software SADP tool and click refresh. It will find the camera’s IP, and its status is Inactive.
Note: If the status is Active and the camera was connected to the ANNKE NVR before, the password of the camera is the same as the NVR.

6. Select the device on the tool and create a new password to activate it.
The new password should contain 8-16 characters with at least two combinations of numbers, lowercase, uppercase, and special characters, no ‘admin’ included.

7. Access the camera by inputting the IP address of the camera on the IE web browser. 
Then, input the user name admin and password you created.
Note: The cameras could be viewed on the IE web browser only because there is no web plug-in for any other web browser now.

8. Click the link to download the web plug-in to view the camera:

9. Once the web plug-in is installed successfully, the camera could be viewed on the web browser:

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Annke Vision – How to Access DVR/NVR System on The Web Browser from PC(in the Same Local Network)?

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

For Chrome 57.0+, Firefox 52.0+ and Edge 89+ browsers, we can view the device without the plugin. But please note that we still need to download the plugin if we want to change the relevant device settings from them.

(Here is an image for your reference to download the plugin)

General steps:

1. Plug the DVR/NVR into a router with a network cable.

2. Find DVR/NVR’s IP address.  There are two ways to find the IP address:
.

Method #1

1) Find the IP address on the TV/monitor.

Please go to Menu–Configuration–Network–General.

.

Method #2

Find the IP address on a computer.

Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Purpose: Some features of the ANNKE PoE camera need to be configured on the camera’s Web interface (it’s individual setting page).

Note:

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

For Chrome 57.0+, Firefox 52.0+ and Edge 89+ browsers, we can view the device without the plugin. But please note that we still need to download the plugin if we want to change the relevant device settings from them.

(Here is an image for your reference to download the plugin)

1) For all the mentioned camera models, their live stream will work on the IE browser after installing the plugin.
2) For model I91BM/I91BN/I91BL/I91BK/I81HB, their live stream can also work on Chrome and Firefox after installing the plugin.

Steps:

1. Connect the camera to a 12V DC power supply (must be 12 Volt, can be 1 Amp or above) and to a broadband router by ethernet cable.

2. Run the SADP software on a computer in the local network.

For Windows system:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac OS:

https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

The SADP will detect the camera’s IP address. Follow the below picture to enable DHCP for the camera.

Input the IP address in a Web browser ( IE browser is recommended).

3. Input the user name and password of the camera to log in. (Generally, the username is “admin” with all letters in lowercase)
If you use the camera for the first time, you need to activate the camera at first and set an admin password for it;
If the camera has been activated on the ANNKE NVR, the camera’s password is the same as your NVR’s admin password.

4. Now you can see the camera’s Web interface. Explore and have fun 🙂

Note:
If you find the camera live view fail to load when clicking the button “Start Live View “on the webpage, please try the below solutions:
1. Click the “Download Plug-in” button to download and install the webpage plugin.
2. Copy the webpage address then visit it via IE browser, or via Microsoft Edge browser (requires reloading the page into IE mode).

.

Annke Vision – How to Access the Annke IP Camera’s Setting Page via Web Browsers?

Some of the cameras’ functions can only be configured in their individual setting page. Below is the instruction to enter Annke’s IP cameras’ individual setting page.

Step 1:

Connect your IP camera and your computer to the same network/router. The connection can be either via ethernet cable or WiFi.

Step 2:

Find the IP address of your IP camera. The procedures depend on your computer.

  a). If your computer is NOT a Windows computer: Please access your router to find the camera’s IP address (You may need to contact your router’s seller for further information).

b). If your computer is a Windows computer: You can use the software called SADP TOOL to find the IP address. Below are the steps:
b-1). Please download and install the software SADPTOOL.exe to your computer: 
https://download.annke.com/CMS/SADP_v3.0.2.4.zip
b-2). Run the software and you will find the camera’s IP address on the device list.


b-3). Double-click on the IP address (or input it into your web browser manually) then you will see the camera’s login page. Input the user name ‘admin’ and the camera’s password to proceed.


b-4). Click on the Configuration tab to enter the camera’s settings page.

Note: The web page layout may be a little different according to different camera models.

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Purpose: This instruction introduces the method to change the output resolution of the ANNKE system. It is effective when the ANNKE system doesn’t show any display on the TV/monitor due to a mismatch of output resolution between them.

Steps:

1.Connect your ANNKE system to your home router via an ethernet cable.

2.Connect your computer to the same router with the DVR wired or wirelessly.

3.Download the SADP software on your computer to search the IP of your DVR/NVR. 
For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For MacBook: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip 

4.Run SADP and it will show the IP address of your DVR/NVR automatically.

5.Input this IP address into the IE browser. The user name is ‘admin’ and the password is your system‘s login password.

6.When you log in, navigate to Configuration–System–System Settings–Menu Output. Change the VGA/HDMI resolution. It’s recommended to match this resolution to your TV/monitor resolution.
If you are not sure, just select the lowest resolution for the ANNKE system.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

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Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Address Locally?

Steps:

1. Enter the DVR/NVR on the computer browser with its IP locally. Please refer to the below link:
https://help.annke.com/hc/en-us/articles/360000252182

2. After you enter the DVR/NVR on the computer browser, please go to Configuration>Maintenance>Upgrade&Maintenance>Restore.

3. Click ‘Restore’ to start. The system will be rebooted automatically when the restore is finished.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

.

Annke Vision – How to Get a Capture/Screenshot of the Camera’s Image on the Computer/Phone APP?

First of all, please add the cameras system to computer software and the phone APP.

For computer software: https://help.annke.com/hc/en-us/articles/360000252441

For phone APP: https://help.annke.com/hc/en-us/articles/360000252581

Secondly, please follow the below steps to get the capture/screenshot of the camera’s image:

On Guarding Vision, please select the camera and right-click the mouse, and then click Capture:

After that, the capture will be saved on the computer, and you could click the link on the right corner to check the capture directly:

On the phone APP, please preview the cameras, and then select the camera button to take a screenshot for the camera:

After that, you could check the screenshot of the camera’s image on the More–>Pictures and Videos:

If you view the cameras on the monitor and the computer, please select the camera and double-check it. Or please view the camera in one screen mode. After that, the camera will be displayed in the mainstream and the picture will be clearer so that you could get a clearer capture from the computer.

If you view the cameras on the phone APP, you could switch the mode from Basic to HD so that you could get a clearer screenshot from the mobile phone.

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Annke Vision – How to Stop Audible Alarming Via the Browser?

Purpose: If you want to stop audible alarming for the system, please refer to this instruction to change the setting.

Steps:

1. Please get a windows computer which is in the same network area as the camera is. In other words, the camera and computer must be connected to the same router, by cable or by wifi.

2 Install the software on the computer. Here is the download link.
support.annke.com/document/HK/general/tool/SADPtool.exe

3. Run the software to detect the system’s IP.

4. Please copy the IP address to Internet Explorer and access the system’s page by its IP. 

6. Please log in to the system and go to the Configuration-Basic event.
On this page, you could disable the audible warning for every event.
Here are the images of each interface. You could go to the interface of these setting to turn off the audible warning according to your needs.

For example, if you don’t want to have an audible warning when there is a motion detected, please go to the Motion Detection page to disable the audible warning. See the first picture below:

You could also go to smart event to disable the audible warning. Please note that this option is not available on all models and systems.

Minimum requirements and computer capabilities for using the SAFIRE Control Center

• Intel i5 6th Generation and above (i7 6th Generation recommended).
• 16 GB of RAM.
• Video Accelerator Card 2 GB or more.
• DirectX 11.0 or higher.
• 500 MB of free hard disk space.

Software features:

• Can manage up to 256 CCTV devices / cameras
• Can manage up to 256 DVRs / NVRs
• Supports up to 4 monitors (with 64 simultaneous camera videos).
• Supports local and remote (P2P or DDNS) equipment.
• Supports two-way audio
• Supports local and remote configuration on devices

Safire Control Center

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2. Ganz CORTROL VMS Client Setup Guide
3. Dahua Configtool Installation Instructions

Safire DDNS services for Safire camera or recorder

To connect any Safire device that has “Safire DDNS services”

Previously, you have to be registered and your account activated before logging in at www.safiredns.com.

1. Create a domain

1. Open and log in to www.safiredns.com

2. Select SafireDNS

3. Add a domain

4. Select the zone

5. In the domain name enter any name as client name or project name

6. Group

7. Group

8. Password

9. IPv4 or IPv6 address (check the myipaddress.com site for your IP address)

10. Save

2. Add a device in ProCloud

1. Go to Procloud

2. And click on + Add device

3. Enter the name of the DDNS address you created in the previous step

4. Save

3. Port Forwarding

1. For Safire’s decisions we need to forward ports 80 and 8000

2. Port 80 is for the web interface of the camera or recorder

3. Port 8000 is for the native communication protocol

ZTE Modem router example

Xiaomi router example:

Reyee router example

3. Enter DDNS type in the camera or recorder

1. Check the ports that are used on the camera/recorder and open the(1) camera/recorder settings page

2. Select Network

3. Then the basic settings

4. Port tab

5. If it does not work, you can check the NAT configuration

6. You can also switch to manual port assignment

7. Enable DDNS on and enter credentials

8. Go to the DDNS tab

9. Enable DDNS

10. Select SafireDNS when using “Safire DDNS Servies”

11. Use the domain you created (in 2. Add a device in ProCloud)

12. DDNS username and password and not those of the device.

When all the configuration has been done correctly it should look like the image below in the Safire ProCloud.

Check that the status icon, the device is linked and the configuration options appear.

How to configure the POS function from Safire Control Center

NOTE:

POS function is present on the entire 8000 series NVR range and the entry-level 4KE range has POS function.

Also in some of the 6000 series (still to be verified)

The POS function on NVRs can only be configured from the local interface of the recorder itself or from Safire Control Center.

In NVRs, the POS is considered metadata (the same as a line crossing or area intrusion, like a VCA).

In XVRs it will not allow the POS configuration from the web interface, since the POS would be “printed” on the video stream itself.

CONFIGURATION POS NVR SAFIRE CONTROL CENTER

In the device management part, click on advanced settings:

We click on POS, and the first thing that appears is the POS rule configuration.

From here we can configure the operating hours, notification link methods, or relay activations, as well as configure the desired camera function by selecting the POS area, how we want it to be displayed on the screen, etc.

Display modes

• Scroll: The screen is filled with information, and the first information is scrolled.
• Page: The information appears all at once as it is scanned on the screen. If the second piece of information is scanned, the first information is removed.

In the next part, we configure the font. Here we make special mention of the font because not all fonts are supported by the web interface and the Safire Control Center. Only the LATIN-1 font can be displayed in real-time and in the Safire Control Center and web interface recordings.

In the local interface of the recorder, any font that the recorder allows us to use can be displayed.

Finally, the connection mode is to set the IP and port of the printer that will send us the information. We can connect several printers and assign them with the Filter Rule ID so that as you can see in the first screenshot, a different Filter Rule ID should be applied to each channel since a printer is usually used per camera (imagine a supermarket checkout, with several scanners).

When viewing and recording, as I said before that the POS is treated as a VCA, to be able to search by POS later in Safire Control Center, we should set the recording by POS in the recording schedule, like this:

This would suffice.

VISUALIZATIONS

Now, in SCC, if we go to Real-Time we can see the result of the POS as long as we have configured the font as LATIN-1:

In recordings we can search directly by POS events from here:

Search by specific KEYWORDs if we need it:

And finally, we would only get POS events as a result, which if we play it back shows the whole text string printed in the recording:

If, on the other hand, we want to visualize the POS information, from the web interface of the recorder, we don’t have to forget to enable this in the CONFIGURATION -> LOCAL part

How to recover password by email or recovery questions

To recover the password:

1. Open SADP Tool2

. Click on “Forgot Password”

3. Use the questions or the email option

4. If the email option is chosen

Save the QR and send the QR to the email address pw_recovery@device-service.com as an attachment. (Or use the XML code)

In general, when using automated email services, you will get a retrieval file within 5 minutes.

Note:

This email address only works when you have registered the email address you registered on the device. See the article: Safire – Prepare for lost passwords

When you have received the email

Use the verification code from the email and create a new password

Note:

When deactivating the Safire network cameras that are connected to the NVR for which you have requested password recovery, also select (A) “Reset Network Camera’s Passwords”.

When not using email or questions on the device

Select the secret key export/import mode and send the XML file to your supplier or distributor.

They will process the recovery and get back to you with the key in your mail.

Please note that this is not an automated process and may take time.

Note:

The file you receive is valid for a period of 48 hours. You cannot shut down or restart your computer until after you have completed all the steps.

3. When you receive the recovery file

3.1 In step 2

A. Select import file

B. Import the XML file from the received e-mail

C. Create a new password

D. Confirm password

How to prevent password loss

You can avoid long waiting times by saving security answers and/or registering a password recovery email.

Tip:

“To view the best and largest GIF or image, right-click and open the image or GIF in a new tab.”

On an already configured camera or recorder

1. Open the web browser or the SCC (Safire Control Center)

2. Open the configuration page.

3. Go to System > Account Management and click Account Security Settings

4. Ask the security questions and most importantly associate an email.

5. And OK to save.

For when you need the password recovery service:

How to recover password by email or questions

Create a device group in Safire Control Center

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demo

Tip:

“Right click and open the image or gif in a new tab if it is a large image or gif.”

Create a device group in SCC:

1. Open SCC (Safire Control Center)
2. Manage Open Devices
3. In the Device Management section, click Group
4. Then create a new group and click + Add Group
5. Give the Group a name
6. Click op import
7. Select an option
8. In the new window select the devices

E-Map in Safire Control Center

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demonstration

Depending on the situation, creating a group via device management can be useful when there is more than one device for the plant. By making use of P2P devices it is also possible to deploy in the group

Tip:

“Right-click and open the image or gif in a new tab if it is a large image or gif.”

Import the blueprint image into SCC:

1. Open SCC (Safire Control Center)
2. Through the main page in the section
3. General Application open E-map
4. In the newly opened E-map tab
5. Click on Add map
6. Select the map directory
7. And OK to import the image

Move the devices on the map:

1. On the left side, you find the devices of the group
2. Select keep and move the device on the map
3. You can adjust the size and length through the circles
4. Click in the grey zone to edit the name and color
5. Ok to save
6. When finished

Live camera or open a door in E-map:

1. Open the E-map in SCC
2. Click on the camera you want to view
3. Click on the grey play icon and a new window will pop up to view the camera
4. To open or one of the other actions
5. Click on the chosen door
6. In the new window, select the action

How to manually activate relay outputs on Safire recorders and cameras

To activate the relay output from a Safire video recorder or from an IP camera, we can proceed in two different ways:

• Via web component

• Via Safire Control Center (SCC), the brand’s main PC software

• Via the Safire Connect mobile application – works both via IP (local management) and via P2P (remote management)

How to add a map with the location of the elements in Safire Central

In this article we explain several ways to configure different maps.

Mode 1: create a map from a GIS

First we open the web server to configure it. From the settings part we can generate a map from a GIS file, as shown in the following screenshot:

​

Then, we go to the Logical Visualization part to define which groups of cameras we create and where we will place them.

​

To add a camera to the map, select the camera and the following configuration menu will open:

​

We select the icon we want (we can also import one), and we will click save. Then the camera will appear on the map.

​

In this way we could create a general map with the devices we want. We click on ​ so that the changes are applied in the Safire Central Control Client and we go right to the Control Client that we just mentioned.

We click on the map that appears in the Safire Central drop-down part to the left of the screenshot, and the map with all the devices that we have configured before will appear in the main part from the web server interface:

​

Here we can receive the alarms in real time and view the cameras at the time we want.

Mode 2: create individual map

First, we select the group on which we will configure the map:

​

We enable the map option, we load an image and we give it to save:

​

Next, we select each device and enable the map option as we have done previously and click save:

​

And the devices will appear on the map:

​

Now we go to the Safire Central Control Client, and update the changes as we have done before:

​

We kunnen zien dat we in de groep van verdieping 1 nu ook een MAP hebben, we kunnen deze selecteren en deze verschijnt op het hoofdscherm:

​

IMPORTANT: a camera cannot be associated with two different maps (it cannot be associated with a GIS map and an individual map at the same time). If it is selected in the general map, it cannot be associated with another. Similarly, if it is associated with an individual map, it cannot be associated with a general map.

Sending reports by email in Safire Control Center

To receive e-mails with the reports of the users, we will have to carry out the following steps:

• Go to the Regular Report section and add as many users as you want to receive the reports:

• Then select the user and indicate the email that will receive the report

The configuration of the email to be sent from the software is done from the following section:

It will be necessary to first verify that the sender mailbox that has just been selected is properly configured, that is to say, with all the necessary permits to be used by third-party programs.

Change language in Safire Control Center software 3.2.0.54

Starting from version 3.2.0.54 of Safire Control Center, the language (whose installation pack contained can be downloaded from our web page – https://athena-visiotech.s3-eu-west-1.amazonaws.com/2Oqj_HMB2AJnMa3v3oAI/Safire_Control_Center_V3.2.0.54_MULTI.zip) can be changed from the following section right after starting the software:

If we have activated the auto login without changing the language, we will have to select the following option so that the software does not start directly:

Change language in Safire Control Center

The language can be changed in the pop-up window, where the Login is made, when accessing the software.

How to activate the VCA search filter in Safire Control Center

In the following image you can find the path to access this type of search filter in the Remote Playback menu:

How to install Safire Control Center on Windows Server 2012

Generally if you are installing the software on a Windows Server 2012 account with administrator permissions using the latest version that is digitally signed, you will have no problem.

​

​

Windows Server 2012 R2 is supported by the manufacturer and we know that it has been installed correctly on other occasions.

​

Additionally, we recommend checking if any anti-malware or firewall software may be filtering and preventing the normal installation.

Buttons are failing in Safire Control Center!

What to do when some applications of Safire Control Center 3.1.1 just won’t work or even open?

For example: we press the people button and we visualize the loading roulette, but then it just keeps rolling without actually initiating any process.

We would only have to delete, in the task manager section of our PC, the software watchdog process (32 bits) as shown in the following image. Then, we would just have to run Safire Control Center again.

Blue and Red Flags on the Safire Control Center Calendar

Red: indicates event recording

Blue: indicates continuous recording

Login error whilst opening Safire Control Center

It is possible that this error appears when you start Safire Control Center:

What you need to do to avoid this situation to repeat itself is to change the application port, as the 8080 is usually occupied by other applications (especially the other Safire applications, such as the Safire Control Center AC).

Our recommendation is to change it to anything that is not being used. For example 8081 or 7999.

P2P cloud ports targeted by a SAFIRE device

For both cameras and video recorders that connect to the cloud via P2P service, the ports they use for connection are:

They can be addressed to different domains:

• litedev.eu.guardingvision.com
• litedev.guardingvision.com
• dev.eu.guardingvision.com
• litedev.guardingvision.com

On the other hand, the cloud ports are:

Playback speed on Safire recorders from Safire Connect

Here is the table of Safire video recorder models that supports playback speed increase from the app:

SF-HTVR6116-HEVC

SF-HTVR6104-HEVC

SF-HTVR6108-HEVC

SF-HTVR8216A-HEVC

SF-HTVR8104A-HEVC

SF-HTVR8104H

SF-HTVR8108H

SF-HTVR6116A-HEVC

SF-HTVR6108A-HEVC

SF-HTVR6104A-HEVC

The models that do NOT belong to this list are:

– AI recorders

– recorders with audio over coax

– PoC recorders

– models with a higher number of channels, such as 24, 32, etc..

We do not exclude that this functionality will appear in future updates or new versions included in these last 4 groups.

Zoom problems Safire Connect APP

This happens in version V3.10.1.1015 and is resolved with the following update.

The problem is usually the horizontal left-right movement after having entered the digital zoom, since the channel change is prioritized over the displacement within the same zoom.

Possible solutions:

– select only the camera of interest before opening its image, rather than selecting it from a group of preloaded video streams

– perform a vertical physical movement (up-down) and, without lifting the finger, perform the horizontal movement, which will already be done correctly.

A video clip follows to better understand the second option.

video_2019-11-08_11-…mp4

Annke Vision – Access the DVR/NVR/IP Camera via Guarding Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software Guarding Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching camera live view/playback and download recordings, etc.

To access the system remotely on Guarding Vision, please add via P2P Cloud. See this instruction.

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Video Guide:

Step by Step:

1. Download and install the software Guarding Vision on your computer.

For Windows, click here to download.
For Mac, click here to download.

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system/IP camera.

4. Run the software Guarding Vision. Register an administrator account.

Note: This account is only for logging in to Guarding Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login)

5. Run the software, and go to Device Management -> Device Type ­-> Device.
If the system and computer are in the same LAN network, you can see the device information under the Online Device list. Select your device, click on Add to Client.

6. On the pop-up page, set the details as the picture below shows, then click on ‘Add’.

Note:

1. The IP address of the system may vary from the network. Ensure the IP address you input is correct.
2. The user name must be ‘admin’.
3. Password is the one you used to log in to your system on the monitor/TV.
4. Remember to tick Export to Group.

7. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows.

8. Go to the Main View tab page, click on the folder under the Camera list to expand the camera channels. Double-click on the channels to see the live streaming.

Annke Vision – Access the DVR/NVR System via ANNKE Vision software on PC (Via P2P Cloud)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via P2P Cloud allows remote access (ANNKE system and computer can be in the different network/router). While you may find the camera live view/playback and recordings download become laggy due to unstable network.

To access the system locally on ANNKE Vision, please add via IP address. See this instruction.

Steps:

1. Download and install the software Annke Vision on your computer.

Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

4. Register an account (P2P account) on the mobile app Annke Vision.
Register an account on Annke Vision via your phone number or email address.

5. Come back to ANNKE Vision. Go to Device Management and click Add.  Choose Cloud P2P and select your country/area(the phone APP account area), and click Login.

7. Then log in with the user name and password of your Annke Vision APP account.

Note: If your user name is the phone number, please input it in this format ‘+441234567890‘ (no space between the country code and the phone number).

If the user name and password are both correct, but the App keeps asking you entering a verification code, please log in again with email address that you used to register the Annke Vision App.

8. If the ANNKE system has been added to the Annke Vision account beforehand, you can see it on the list automatically.
Otherwise, add the system to ANNKE vision account first.

9. Go to the Main View tab page, and click on the folder(the name is your APP account username) under the device list to expand the camera channels. Click the play button on the channels to see the live streaming.

Annke Vision – Access the DVR/NVR System via ANNKE Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching the camera live view/playback and download recordings, etc.

To access the system remotely on ANNKE Vision, please add via P2P Cloud. See this instruction.

Step by Step:

1. Download and install the software ANNKE Vision on your computer. Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system.

4. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

5. Run the software, and go to Device Management.

6. Click Online Device. If the system and computer are in the same LAN network, you can see the device information at the bottom.

7. Select your device, and click on Add. Then please fill in the information in the popped window.

Note:

1. The name can be anything.
2. The IP address of the system may vary from the network. Ensure the IP address you input is correct.
3. The user name must be ‘admin’.
4. Password is the one you used to log in to your system on the monitor/TV.
5. Remember to tick Import to Group.

8. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows.

9. Go to the Main View tab page, and click on the folder under the DVR list to expand the camera channels. Click the play button on the channels to see the live streaming.

Annke Vision – How to Live Stream Your ANNKE Device on YouTube by FFmpeg?

Purpose:

Using FFmpeg as an encoder for YouTube Live has fewer requirements on the hardware. While you may need some basic knowledge about FFmpeg.

Contents:

1. How it works?

2. How to achieve it?

3. Installing FFmpeg

4. Set a Static IP Address for your ANNKE device

5. Set up DDNS for your ANNKE device

6. Get the RTSP address

1. How it works?

With the RTSP address from your ANNKE device, and FFmpeg installed on your Windows computer, you can use the below command line in the CMD software to begin a live stream. The live stream will be uploaded to your YouTube channel automatically.

set USERNAME=device login username
set PASSWORD=device login password
set CAMERA=device IP
set STREAM_KEY=xxxx-xxxx-xxxx-xxxx from YouTube Live dashboard

Example：

ffmpeg -hide_banner -loglevel fatal -rtsp_transport tcp -i rtsp://%USERNAME%:%PASSWORD%@%CAMERA%:554/ Streaming/Channes/ID/?transportmode=unicast.sdp -f lavfi -i anullsrc -c:v copy -c:a aac -map 0:v -map 1 -f hls -hls_time 4 -hls_playlist_type event -method PUT “https://a.upload.youtube.com /http_upload_hls?cid=%STREAM_KEY%&copy=0&file=stream.m3u8”

2. How to achieve it?

To achieve the above, we will need to:
1). Install FFmpeg on your Windows computer.
2). Get the RTSP address. For a stable RTSP address, we will need to set a Static IP and set up DDNS for your ANNKE device.
3). Get the YouTube stream key: Once your YouTube account has access to YouTube Live, you can find the stream key as the below picture shows.

3. Installing FFmpeg

Here is the instruction: https://www.wikihow.com/Install-FFmpeg-on-Windows#

4. Set a Static IP Address for your ANNKE device

Propose: An ANNKE Device with a static IP address can still be accessed by the same IP after reboot.

Step:
1) Disable DHCP
2) Make sure the device is online

1) Disable DHCP
Log in to your ANNKE Device. Below is the Web interface of the ANNKE device:
Go to Configuration-Network-Basic Settings-TCP/IP, Uncheck DHCP, fill in the below box per your computer in the same network.
Note: You can check DHCP and click Save at first, this will fill in the below box automatically. Then uncheck DHCP and leave the below box as they are.

2) Make sure the device is online
After the above, go to Configuration-Network-Advance Settings-Platform Access, make sure the option Enable is checked and Register Status shows Online as below picture.

If it shows Offline, refer to this instruction to make it online at first: https://help.annke.com/hc/en-us/articles/360000648061

5. Set up DDNS for your ANNKE device

Propose: An ANNKE device with DDNS service will have a static IP/hostname on the Internet. This allow you to visit the ANNKE device by a static URL. To achieve this, Port Forwarding on your router is also required.

Steps:
1) Setup your DDNS account
2) Enable DDNS on your ANNKE device
3) Port Forwarding

1) Setup your DDNS account
There are some free DDNS service providers. In this article, we will take NO-IP for example.
After you created an account on the NO-IP website, Click your name at the top right corner, go to Account, then Dynamic DNS
Click Create Hostname

Create your hostname in the box. Leave other parameters as default, click Create Hostname

You will see the hostname in the list.

2) Enable DDNS on your ANNKE device
Log in to your device, go to Configuration-Network-Basic Settings-DDNS, tick on Enable DDNS, fill in the boxes as below:
DDNS Type: NO-IP
Server Address: dynupdate.no-ip.com
Domain: your hostname on no-ip.com
User Name: your user name on no-ip.com
Password & Confirm: your account password on no-ip.com
Then click Save to apply the change.

3) Port Forwarding

Purpose: Port forwarding allows other devices to visit a device in your local network.

Steps:
The steps may vary according to different routers. Below steps are based on the router Virgin Media Hub 3.0:

Click Create a new rule, then fill the boxes as below:
Local IP: your device’s IP.
Local start port: 554
Local end port: 554
External start port: 554
External end port: 554
After that, click Add rule to apply the change.

Now, you can go to canyouseeme.org, input your port number in the Port to Check box, and click Check Port. If you can see the message ‘Success, I can see your service on [your WAN IP] on port (554)’, then the port forwarding has finished.

6. Get the RTSP address

Steps:
1) RTSP address format
2) Test your RTSP address

1) RTSP address format
rtsp://IP:RTSPPort/Streaming/Channes/ID/?transportmode=unicast.sdp

Explanation
ID means mainstream or sub-stream and channel number. If the ID is 102, we will get
a sub-stream of the first channel. If the ID is 101, we will get mainstream.
RTSP URL supports to add username and password:
rtsp://admin:12345@IP:Port/Streaming/Channels/ID/?transportmode=unicast.sdp
The type of authorization supports BASIC and DIGEST.

Examples
Get sub-stream from IP camera on channel 1
rtsp://172.28.1.52:554/Streaming/Channels/102/?transportmode=unicast.sdp

2) Test your RTSP address
Once you finish getting the RSTP address, try it on the VLC player to make sure it’s working.
In VLC player, use the shortcut Ctrl+N or navigate to Media-Open Network Stream. Input your RTSP address in the box, click Play.
When the RTSP address is correct, you will see the live stream from your camera in about 5 seconds.

Annke Vision – Annke IP camera connect with Tinycam Pro

Note:

For the Tinycam can only working with IP cameras, It can not connect with NVR. So if you have already had a POE system( NVR+ IP camera), It can not directly get the steam from the POE port. Please connect the IP cameras directly to your router. Please do not forget to have an extended power ( 12V/1A ) for the cameras.
The APP Timycam can only support IP connection, so If you would like to have the image everywhere, Please do the port forwarding for the cameras, you need to contact the router manufactory or network provider to have the correct operation.

If you find the image is not smooth. That is caused by that the app will auto-adjust the stream for the image. so you can change the APP decode method or you can directly change the cameras’ video stream, you can adjust lower the resolution and bitrate from cameras’ setting page.

Step:

1.Adding the cameras. Please select “Add IP camera, NVR/DVR” and edit it.

2. Edit the camera name and select the correct Protocol type by the camera brand.

Please notice that the Tinycam Pro can not directly get Annke Brand, So you need to select the camera brand “Hikvision” and choose a model number( everyone is ok). Don’t worry, our connection protocol is the same as Hikvision.

3. Please input the correct IP and port information.

“Hostname/IP address“: It would be LAN IP. WAN IP or DDNS. But please notice that If you connect with WAN IP or DDNS, Please do not forget the port forwarding.
“Web port number“: Default is 80. It follows with your camera setting.
“RTSP port number“: Default is 554. It follows with your camera setting.

3. Input the correct account information. the account information is your cameras’ account and password.

4. When you finished the parameter setting, you need to back to the top line to check the connection status.

“OK” means the camera is correct to connect to your system.

Click the “camera status“, you can get the detail stream information and image.

5. When you finish the camera setting, you can directly go to the live view to have the camera image.

Annke Sight – How to Access DVR/NVR System on Computer Browser with its IP Locally?

Step 1：

Please connect the NVR to the router by ethernet cable.

Step 2：

Please get a windows computer which is connected to the same router and check that computer’s network information.

Step 3:

Install the search tool below on the computer to search the NVR’s IP.

https://download.annke.com/document/Computer_Software/DvrSuite-1.0.0.4.exe

Step 4:

Check the NVR’s IP address and please make sure the computer and the NVR in the same network segment. If not, please change its IP address.

Step 5:

Use the IP such as http://192.168.1.112 to enter your NVR with the IE browser.

Annke Sight – How to Connect the Small Base Station to Annke Sight Software on Computer?

Purpose: This instruction is to help you add a small base to Annke Sight software on the computer.

Steps:

1. Connect the base station to the Internet.
Make sure the base station is connected to your router, and the network indicator light on the station is in solid green.

2. Download and install the Annke Sight software on your computer.
Here is the download link of the software:
https://download.annke.com/document/Computer_Software/Annke_Sight_Setup_3.0.4.0_20210510.exe

3. Run the Annke sight on your computer and log in.
When the installation of software finished, it will pop up the login page. There are two ways to login:
1) Login Local: The default user name is “admin”, and the default password is empty (just leave the password box empty and click “Login”).
2) Login Cloud:  please login with your cloud account (the account you used to log in to the phone app Annke Sight).
You could select one of these methods to log in to this software.

Note: For your privacy, please change your username and password in time.

4. Tap Add on the right-top of the interface, and the Add Device window will pop up.

5. Add your NVR by following the below picture, and tap Finish to add the device.

6. Double-click the device from the Device list to start the live view.

Tips: Video playback

a: Click “Video Playback” and go to the playback page.
b: Select the channel and time, then click “Retrieve” to playback by dragging the blue video strip.

Annke Nova – How to View the Camera on VLC Player by RTSP?

I41HG (Nova S) can support RTSP, it can play on VLC player by RTSP.

RTSP://[username]:[password]@[ip]:[port]/[codec]/[channel]/[subtype]/av_stream

Fox example: rtsp://admin:ARGDAK@192.168.133.48:554/H264/ch1/main/av_stream

user name: admin (default)

password: password is the verification code which you can find it on the white label at the button of this camera

IP: the camera’s IP address which you detect on the SADP tool.

port: 554

code: H264 (MPEG-4、mpeg4)

channel: CH1 (or the channel which you want to add it to, for example, ch2)

subtype: main (sub)

1. Please connect the camera to the network by the following link:

https://help.annke.com/hc/en-us/articles/360000253501-How-to-use-phone-to-connect-camera-via-sound-wave-recommend-

2. Please install the search tool SADP and detect the IP of this camera on the computer which is in the same network as the camera.

SADP tool download link:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

3. Please install VLC player on the computer.

VLC download link: http://support.annke.com/document/download/vlc-2-2-6-win32.exe

4. Pls open the VLC player-Media-Open Network Stream and then input the RTSP URL.

The format is:

rtsp://[username]:[password]@[ip]:[port]/[codec]/[channel]/[subtype]/av_stream

rtsp://admin:ARGDAK@192.168.133.48:554/H264/ch1/main/av_stream

Annke Vision – How to Activate ANNKE IP Camera via Web Browser (Without DVR/NVR)?

You may find the camera’s IP address and access/activate it on the local network via the web browser.

Video Guide:

Text Guide:

1. Power on the camera by using the power adapter or POE switch for the POE cameras.

2. Connect the camera to the router/POE switch by ethernet cable.

3. Get a computer that is connected to the same router. In other words, computers and cameras are in the same network area.

4. Download software SADPTool and install it on the computer. Here is the software download link.

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For Mac: https://download.annke.com/CMS/sadptool.pkg_.zip

5. Run the software SADP tool and click refresh. It will find the camera’s IP, and its status is Inactive.
Note: If the status is Active and the camera was connected to the ANNKE NVR before, the password of the camera is the same as the NVR.

6. Select the device on the tool and create a new password to activate it.
The new password should contain 8-16 characters with at least two combinations of numbers, lowercase, uppercase, and special characters, no ‘admin’ included.

7. Access the camera by inputting the IP address of the camera on the IE web browser.
Then, input the user name admin and password you created.
Note: The cameras could be viewed on the IE web browser only because there is no web plug-in for any other web browser now.

8. Click the link to download the web plug-in to view the camera:

9. Once the web plug-in is installed successfully, the camera could be viewed on the web browser:

Annke Sight – How to Connect System to Annke Sight Software on Computer?

Purpose: This instruction will help you how to view cameras on the computer by Annke sight software.

Steps:

1. Power on NVR and connect the recorder to the router by Ethernet cable.

2. Go to System setup—Network setup to check if P2P is online. It must be online if you want to remote view.

If it is offline, please refer to the link below to make it online at first.
https://help.annke.com/hc/en-us/articles/360000253982-

3. Download Annke Sight and install it on your computer. Here is the software download link.

For Windows PC:

https://download.annke.com/document/Computer_Software/Annke_Sight_Setup_3.0.4.0_20210510.exe

For Mac PC:

https://download.annke.com/document/Computer_Software/Annke_Sight_mac_2.0.8_20210417.dmg.zip

4. Please run the Annke sight, then it will pop up on the login page.
There are two ways to log in to the software.

1) Login Local: The default user name is “admin”, and the default password is empty (means you don’t need to input anything).

2) Login Cloud:  Please log in with your cloud account (the account you used to log in to the phone app Annke Sight).

5. Tap Add on the right-top of the interface, and the Add Device window will pop up.

6. Add your NVR by following the below pictures, and tap Finish to add the device.

Annke Vision – How to Access DVR/NVR System on The Web Browser from PC(in the Same Local Network)?

General steps:

1. Plug the DVR/NVR into a router with a network cable.

2. Find DVR/NVR’s IP address.  There are two ways to find the IP address:

Method #1

1) Find the IP address on the TV/monitor.

Please go to Menu–Configuration–Network–General.

Method #2

Find the IP address on a computer.

1) Video guide:

2) Text guide:

Please download and install the software SADPTool from this link:
For Windows computers: https://download.annke.com/document/Computer_Software/SADPToolV3.0.3.3.zip
For Mac computers:
http://support.annke.com/document/HK/general/sadptool.pkg_.zip

Please connect your computer to the same network/router of the DVR/NVR, then run this software. It will detect the DVR/NVR’s IP address automatically.

3. Get a computer that is connected to the same router as NVR is to access NVR with its IP on the browser. The user name is admin and the password is your system’s password.

3.1. We suggest using the IE browser instead of other browsers because we only have the web plug-in for the IE web browser now.

Note:

If you can not see the image of the cameras, the image may be encrypted. Please go to the system to disable it. Please go to Menu–Configuration–Network–General.

Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Purpose: Some features of the ANNKE PoE camera need to be configured on the camera’s Web interface (it’s individual setting page).

Note:
1) For all the mentioned camera models, their live stream will work on the IE browser after installing the plugin.
2) For model I91BM/I91BN/I91BL/I91BK/I81HB, their live stream can also work on Chrome and Firefox after installing the plugin.

Steps:

1. Connect the camera to a 12V DC power supply (must be 12 Volt, can be 1 Amp or above) and to a broadband router by ethernet cable.

2. Run the SADP software on a computer in the local network.

For Windows system:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac OS:

https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

The SADP will detect the camera’s IP address. Follow the below picture to enable DHCP for the camera.

Input the IP address in a Web browser ( IE browser is recommended).

3. Input the user name and password of the camera to log in. (Generally, the username is “admin” with all letters in lowercase)
If you use the camera for the first time, you need to activate the camera at first and set an admin password for it;
If the camera has been activated on the ANNKE NVR, the camera’s password is the same as your NVR’s admin password.

4. Now you can see the camera’s Web interface. Explore and have fun 🙂

Note:
If you find the camera live view fail to load when clicking the button “Start Live View “on the webpage, please try the below solutions:
1. Click the “Download Plug-in” button to download and install the webpage plugin.
2. Copy the webpage address then visit it via IE browser, or via Microsoft Edge browser (requires reloading the page into IE mode).

Annke Vision – How to Access the Annke IP Camera’s Setting Page via Web Browsers?

Purpose:

Some of the cameras’ functions can only be configured in their individual setting page. Below is the instruction to enter Annke’s IP cameras’ individual setting page.

Step 1:

Connect your IP camera and your computer to the same network/router. The connection can be either via ethernet cable or WiFi.

Step 2:

Find the IP address of your IP camera. The procedures depend on your computer.

a). If your computer is NOT a Windows computer: Please access your router to find the camera’s IP address (You may need to contact your router’s seller for further information).

b). If your computer is a Windows computer: You can use the software called SADP TOOL to find the IP address. Below are the steps:
b-1). Please download and install the software SADPTOOL.exe to your computer:
https://download.annke.com/CMS/SADP_v3.0.2.4.zip
b-2). Run the software and you will find the camera’s IP address on the device list.

b-3). Double-click on the IP address (or input it into your web browser manually) then you will see the camera’s login page. Input the user name ‘admin’ and the camera’s password to proceed.

b-4). Click on the Configuration tab to enter the camera’s settings page.

Note: The web page layout may be a little different according to different camera models.

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Purpose: This instruction introduces the method to change the output resolution of the ANNKE system. It is effective when the ANNKE system doesn’t show any display on the TV/monitor due to a mismatch of output resolution between them.

Steps:

1. Connect your ANNKE system to your home router via an ethernet cable.
2. Connect your computer to the same router with the DVR wired or wirelessly.
3. Download the SADP software on your computer to search the IP of your DVR/NVR.
   For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
   For MacBook: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip
4. Run SADP and it will show the IP address of your DVR/NVR automatically.
5. Input this IP address into the IE browser. The user name is ‘admin’ and the password is your system‘s login password.
6. When you log in, navigate to Configuration–System–System Settings–Menu Output. Change the VGA/HDMI resolution. It’s recommended to match this resolution to your TV/monitor resolution.
   If you are not sure, just select the lowest resolution for the ANNKE system.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Address Locally?

Steps:

1. Enter the DVR/NVR on the computer browser with its IP locally. Please refer to the below link:
https://help.annke.com/hc/en-us/articles/360000252182

2. After you enter the DVR/NVR on the computer browser, please go to Configuration>Maintenance>Upgrade&Maintenance>Restore.

3. Click ‘Restore’ to start. The system will be rebooted automatically when the restore is finished.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Get a Capture/Screenshot of the Camera’s Image on the Computer/Phone APP?

First of all, please add the cameras system to computer software and the phone APP.

For computer software: https://help.annke.com/hc/en-us/articles/360000252441

For phone APP: https://help.annke.com/hc/en-us/articles/360000252581

Secondly, please follow the below steps to get the capture/screenshot of the camera’s image:

On Guarding Vision, please select the camera and right-click the mouse, and then click Capture:

After that, the capture will be saved on the computer, and you could click the link on the right corner to check the capture directly:

On the phone APP, please preview the cameras, and then select the camera button to take a screenshot for the camera:

After that, you could check the screenshot of the camera’s image on the More–>Pictures and Videos:

If you view the cameras on the monitor and the computer, please select the camera and double-check it. Or please view the camera in one screen mode. After that, the camera will be displayed in the mainstream and the picture will be clearer so that you could get a clearer capture from the computer.

If you view the cameras on the phone APP, you could switch the mode from Basic to HD so that you could get a clearer screenshot from the mobile phone.

Annke Vision – How to Stop Audible Alarming Via the Browser?

Purpose: If you want to stop audible alarming for the system, please refer to this instruction to change the setting.

Steps:

1. Please get a windows computer which is in the same network area as the camera is. In other words, the camera and computer must be connected to the same router, by cable or by wifi.

2 Install the software on the computer. Here is the download link.
support.annke.com/document/HK/general/tool/SADPtool.exe

3. Run the software to detect the system’s IP.

4. Please copy the IP address to Internet Explorer and access the system’s page by its IP.

6. Please log in to the system and go to the Configuration-Basic event.
On this page, you could disable the audible warning for every event.
Here are the images of each interface. You could go to the interface of these setting to turn off the audible warning according to your needs.

For example, if you don’t want to have an audible warning when there is a motion detected, please go to the Motion Detection page to disable the audible warning. See the first picture below:

You could also go to smart event to disable the audible warning. Please note that this option is not available on all models and systems.

Safire All-in-One Management Software

Manage all security aspects including CCTV, Access Control and/or Time & Attendance

Safire Control Center is the perfect solution for managing CCTV, Access Control, Time & Attendance and video intercom devices. The software allows you to manage camera and recording settings, view multiple camera feeds, and set alerts for tampering, motion detection and smart video analytic. It includes advanced modules in order to get wide metadatas and statistics from various biometric devices. With its intuitive design and added functions this popular software is quickly becoming the most effective choice for managing all aspects of business security.

Safire Control Center software is free to download with any Safire security product and provides comprehensive reporting for all areas of business security. The dashboard is sleek, modern and easy to use with everything you need from one dashboard.

Read Next :

NVMS7000 Setup Guide

Safire Control Center Dashboard

 

Safire Control Center Time & Attendance Settings

Minimum requirements and computer capabilities for using the SAFIRE Control Center

• Intel i5 6th Generation and above (i7 6th Generation recommended).
• 16 GB of RAM.
• Video Accelerator Card 2 GB or more.
• DirectX 11.0 or higher.
• 500 MB of free hard disk space.

 

Software features:

• Can manage up to 256 CCTV devices / cameras
• Can manage up to 256 DVRs / NVRs
• Supports up to 4 monitors (with 64 simultaneous camera videos).
• Supports local and remote (P2P or DDNS) equipment.
• Supports two-way audio
• Supports local and remote configuration on devices

Safire DDNS services for Safire camera or recorder

To connect any Safire device that has “Safire DDNS services”

 

Previously, you have to be registered and your account activated before logging in at www.safiredns.com.

 

1. Create a domain

1. Open and log in to www.safiredns.com

2. Select SafireDNS

3. Add a domain

4. Select the zone

5. In the domain name enter any name as client name or project name

6. Group

7. Group

8. Password

9. IPv4 or IPv6 address (check the myipaddress.com site for your IP address)

10. Save

 

2. Add a device in ProCloud

1. Go to Procloud

2. And click on + Add device

3. Enter the name of the DDNS address you created in the previous step

4. Save

 

3. Port Forwarding

1. For Safire’s decisions we need to forward ports 80 and 8000

2. Port 80 is for the web interface of the camera or recorder

3. Port 8000 is for the native communication protocol

ZTE Modem router example

Xiaomi router example:

Reyee router example

3. Enter DDNS type in the camera or recorder

1. Check the ports that are used on the camera/recorder and open the(1) camera/recorder settings page

2. Select Network

3. Then the basic settings

4. Port tab

5. If it does not work, you can check the NAT configuration

6. You can also switch to manual port assignment

7. Enable DDNS on and enter credentials

8. Go to the DDNS tab

9. Enable DDNS

10. Select SafireDNS when using “Safire DDNS Servies”

11. Use the domain you created (in 2. Add a device in ProCloud)

12. DDNS username and password and not those of the device.

When all the configuration has been done correctly it should look like the image below in the Safire ProCloud.

 

Check that the status icon, the device is linked and the configuration options appear.

How to configure the POS function from Safire Control Center

NOTE:

POS function is present on the entire 8000 series NVR range and the entry-level 4KE range has POS function.

Also in some of the 6000 series (still to be verified)

 

The POS function on NVRs can only be configured from the local interface of the recorder itself or from Safire Control Center.

In NVRs, the POS is considered metadata (the same as a line crossing or area intrusion, like a VCA).

In XVRs it will not allow the POS configuration from the web interface, since the POS would be “printed” on the video stream itself.

 

CONFIGURATION POS NVR SAFIRE CONTROL CENTER

 

In the device management part, click on advanced settings:

 

 

We click on POS, and the first thing that appears is the POS rule configuration.

 

From here we can configure the operating hours, notification link methods, or relay activations, as well as configure the desired camera function by selecting the POS area, how we want it to be displayed on the screen, etc.

Display modes

• Scroll: The screen is filled with information, and the first information is scrolled.
• Page: The information appears all at once as it is scanned on the screen. If the second piece of information is scanned, the first information is removed.

 

In the next part, we configure the font. Here we make special mention of the font because not all fonts are supported by the web interface and the Safire Control Center. Only the LATIN-1 font can be displayed in real-time and in the Safire Control Center and web interface recordings.

 

In the local interface of the recorder, any font that the recorder allows us to use can be displayed.

Finally, the connection mode is to set the IP and port of the printer that will send us the information. We can connect several printers and assign them with the Filter Rule ID so that as you can see in the first screenshot, a different Filter Rule ID should be applied to each channel since a printer is usually used per camera (imagine a supermarket checkout, with several scanners).

 

When viewing and recording, as I said before that the POS is treated as a VCA, to be able to search by POS later in Safire Control Center, we should set the recording by POS in the recording schedule, like this:

 

 

This would suffice.

 

VISUALIZATIONS

Now, in SCC, if we go to Real-Time we can see the result of the POS as long as we have configured the font as LATIN-1:

In recordings we can search directly by POS events from here:

 

Search by specific KEYWORDs if we need it:

And finally, we would only get POS events as a result, which if we play it back shows the whole text string printed in the recording:

 

 

If, on the other hand, we want to visualize the POS information, from the web interface of the recorder, we don’t have to forget to enable this in the CONFIGURATION -> LOCAL part

Safire – How to recover password by email or recovery questions

To recover the password:

 

1. Open SADP Tool2

. Click on “Forgot Password”

 

3. Use the questions or the email option

4. If the email option is chosen

Save the QR and send the QR to the email address pw_recovery@device-service.com as an attachment. (Or use the XML code)

In general, when using automated email services, you will get a retrieval file within 5 minutes.

Note:

This email address only works when you have registered the email address you registered on the device. See the article: Safire – Prepare for lost passwords

 

When you have received the email

Use the verification code from the email and create a new password

Note:

When deactivating the Safire network cameras that are connected to the NVR for which you have requested password recovery, also select (A) “Reset Network Camera’s Passwords”.

 

When not using email or questions on the device

 

Select the secret key export/import mode and send the XML file to your supplier or distributor.

They will process the recovery and get back to you with the key in your mail.

Please note that this is not an automated process and may take time.

 

Note:

The file you receive is valid for a period of 48 hours. You cannot shut down or restart your computer until after you have completed all the steps.

 

3. When you receive the recovery file

3.1 In step 2

A. Select import file

B. Import the XML file from the received e-mail

C. Create a new password

D. Confirm password

Safire – How to prevent password loss

You can avoid long waiting times by saving security answers and/or registering a password recovery email.

 

Tip:

“To view the best and largest GIF or image, right-click and open the image or GIF in a new tab.”

 

 

On an already configured camera or recorder

1. Open the web browser or the SCC (Safire Control Center)

2. Open the configuration page.

3. Go to System > Account Management and click Account Security Settings

4. Ask the security questions and most importantly associate an email.

5. And OK to save.

For when you need the password recovery service:

How to recover password by email or questions

Create a device group in Safire Control Center

Note:

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demo

 

Tip:

“Right click and open the image or gif in a new tab if it is a large image or gif.”

 

Create a device group in SCC:

 

1. Open SCC (Safire Control Center)
2. Manage Open Devices
3. In the Device Management section, click Group
4. Then create a new group and click + Add Group
5. Give the Group a name
6. Click op import
7. Select an option
8. In the new window select the devices

 

E-Map in Safire Control Center

Note:

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demonstration

 

Depending on the situation, creating a group via device management can be useful when there is more than one device for the plant. By making use of P2P devices it is also possible to deploy in the group

 

Tip:

“Right-click and open the image or gif in a new tab if it is a large image or gif.”

 

 

Import the blueprint image into SCC:

1. Open SCC (Safire Control Center)
2. Through the main page in the section
3. General Application open E-map
4. In the newly opened E-map tab
5. Click on Add map
6. Select the map directory
7. And OK to import the image

 

 

Move the devices on the map:

1. On the left side, you find the devices of the group
2. Select keep and move the device on the map
3. You can adjust the size and length through the circles
4. Click in the grey zone to edit the name and color
5. Ok to save
6. When finished

 

 

Live camera or open a door in E-map:

1. Open the E-map in SCC
2. Click on the camera you want to view
3. Click on the grey play icon and a new window will pop up to view the camera
4. To open or one of the other actions
5. Click on the chosen door
6. In the new window, select the action

 

How to manually activate relay outputs on Safire recorders and cameras

To activate the relay output from a Safire video recorder or from an IP camera, we can proceed in two different ways:

 

• Via web component

• Via Safire Control Center (SCC), the brand’s main PC software

• Via the Safire Connect mobile application – works both via IP (local management) and via P2P (remote management)

 

How to add a map with the location of the elements in Safire Central

In this article we explain several ways to configure different maps.

 

Mode 1: create a map from a GIS

First we open the web server to configure it. From the settings part we can generate a map from a GIS file, as shown in the following screenshot:

 

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Then, we go to the Logical Visualization part to define which groups of cameras we create and where we will place them.

 

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To add a camera to the map, select the camera and the following configuration menu will open:

 

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We select the icon we want (we can also import one), and we will click save. Then the camera will appear on the map.

 

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In this way we could create a general map with the devices we want. We click on ​ so that the changes are applied in the Safire Central Control Client and we go right to the Control Client that we just mentioned.

 

We click on the map that appears in the Safire Central drop-down part to the left of the screenshot, and the map with all the devices that we have configured before will appear in the main part from the web server interface:

 

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Here we can receive the alarms in real time and view the cameras at the time we want.

 

 

Mode 2: create individual map

 

First, we select the group on which we will configure the map:

 

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We enable the map option, we load an image and we give it to save:

 

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Next, we select each device and enable the map option as we have done previously and click save:

 

 

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And the devices will appear on the map:

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Now we go to the Safire Central Control Client, and update the changes as we have done before:

 

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We kunnen zien dat we in de groep van verdieping 1 nu ook een MAP hebben, we kunnen deze selecteren en deze verschijnt op het hoofdscherm:

 

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IMPORTANT: a camera cannot be associated with two different maps (it cannot be associated with a GIS map and an individual map at the same time). If it is selected in the general map, it cannot be associated with another. Similarly, if it is associated with an individual map, it cannot be associated with a general map.

Sending reports by email in Safire Control Center

To receive e-mails with the reports of the users, we will have to carry out the following steps:

• Go to the Regular Report section and add as many users as you want to receive the reports:

• Then select the user and indicate the email that will receive the report

The configuration of the email to be sent from the software is done from the following section:

 

It will be necessary to first verify that the sender mailbox that has just been selected is properly configured, that is to say, with all the necessary permits to be used by third-party programs.

Change language in Safire Control Center software 3.2.0.54

Starting from version 3.2.0.54 of Safire Control Center, the language (whose installation pack contained can be downloaded from our web page – https://athena-visiotech.s3-eu-west-1.amazonaws.com/2Oqj_HMB2AJnMa3v3oAI/Safire_Control_Center_V3.2.0.54_MULTI.zip) can be changed from the following section right after starting the software:

If we have activated the auto login without changing the language, we will have to select the following option so that the software does not start directly:

Change language in Safire Control Center

The language can be changed in the pop-up window, where the Login is made, when accessing the software.

 

How to activate the VCA search filter in Safire Control Center

In the following image you can find the path to access this type of search filter in the Remote Playback menu:

How to install Safire Control Center on Windows Server 2012

Generally if you are installing the software on a Windows Server 2012 account with administrator permissions using the latest version that is digitally signed, you will have no problem.

 

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Windows Server 2012 R2 is supported by the manufacturer and we know that it has been installed correctly on other occasions.

 

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Additionally, we recommend checking if any anti-malware or firewall software may be filtering and preventing the normal installation.

Buttons are failing in Safire Control Center!

What to do when some applications of Safire Control Center 3.1.1 just won’t work or even open?

For example: we press the people button and we visualize the loading roulette, but then it just keeps rolling without actually initiating any process.

We would only have to delete, in the task manager section of our PC, the software watchdog process (32 bits) as shown in the following image. Then, we would just have to run Safire Control Center again.

 

Blue and Red Flags on the Safire Control Center Calendar

Red: indicates event recording

Blue: indicates continuous recording

Login error whilst opening Safire Control Center

It is possible that this error appears when you start Safire Control Center:

What you need to do to avoid this situation to repeat itself is to change the application port, as the 8080 is usually occupied by other applications (especially the other Safire applications, such as the Safire Control Center AC).

Our recommendation is to change it to anything that is not being used. For example 8081 or 7999.

P2P cloud ports targeted by a SAFIRE device

For both cameras and video recorders that connect to the cloud via P2P service, the ports they use for connection are:

They can be addressed to different domains:

• litedev.eu.guardingvision.com
• litedev.guardingvision.com
• dev.eu.guardingvision.com
• litedev.guardingvision.com

On the other hand, the cloud ports are:

Playback speed on Safire recorders from Safire Connect

Here is the table of Safire video recorder models that supports playback speed increase from the app:

SF-HTVR6116-HEVC

SF-HTVR6104-HEVC

SF-HTVR6108-HEVC

SF-HTVR8216A-HEVC

SF-HTVR8104A-HEVC

SF-HTVR8104H

SF-HTVR8108H

SF-HTVR6116A-HEVC

SF-HTVR6108A-HEVC

SF-HTVR6104A-HEVC

The models that do NOT belong to this list are:

– AI recorders

– recorders with audio over coax

– PoC recorders

– models with a higher number of channels, such as 24, 32, etc..

We do not exclude that this functionality will appear in future updates or new versions included in these last 4 groups.

Zoom problems Safire Connect APP

This happens in version V3.10.1.1015 and is resolved with the following update.

The problem is usually the horizontal left-right movement after having entered the digital zoom, since the channel change is prioritized over the displacement within the same zoom.

Possible solutions:

– select only the camera of interest before opening its image, rather than selecting it from a group of preloaded video streams

– perform a vertical physical movement (up-down) and, without lifting the finger, perform the horizontal movement, which will already be done correctly.

A video clip follows to better understand the second option.

video_2019-11-08_11-…mp4