DVRCMS.Com

LongPlus Camera Setup Guide

admin — Thu, 15 Aug 2024 14:25:49 +0000

LongPlus Camera Setup Guide, The LongPlus client is an easy to use P2P network camera video monitoring professional mobile phone client software, connected by a sequence number, the only global P2P network and network cameras installed in the home or office, view real-time video images, and image capture, video. The scene situation users can learn in the shortest possible time home or office. P2P network camera of the software production and the company in the network of cooperation to normal use.

App Download

Simply download the Vichome app from the Apple Store (iOS devices) or Google Play (Android devices) and have full control over all security products. This means that you can monitor your home or property whenever you like.

As a powerful helper, our app will help you stay connected to your home or business when you’re not there and help keep you safe when you are.

NOTES🚩: Vicohome APP is a mobile application and we currently do not provide PC version or iPad version of the APP.

We greatly appreciate your support and welcome to stay tuned for more.

LongPlus Camera Setup Guide

🔎DOWNLOAD TODAY📲

【OR】Press and hold this QR code to automatically identify and install

How to properly install the security camera?

🟠 When installing security cameras, LongPlus always recommends placing cameras up high. The outdoor installation location should be 7ft away from the ground. Here are the best places to install security cameras around your home: front & back doors, garage & driveway, yard, common areas, main stairway or hallway, or any side doors or large first-floor windows that an intruder could gain access through.

🟠 Typically, home cameras are placed in the corners of the room to optimize the viewing angle. LongPlus recommends at least two cameras to fully cover a large space, such as a living room. To fully monitor your home, users can add cameras in each room to achieve a complete home monitoring system.

🟠 Battery cameras can not be installed behind a window/glass if you want to use the “Motion Detection” feature.

Battery cameras use PIR (passive infrared) motion detection, an energy-efficient (saving battery power) technology that captures motions by detecting infrared radiation (radiant heat) emitted or reflected by objects. When the camera is mounted behind a window/glass, infrared radiation does not pass through the window/glass. As a result, the “Motion Detection feature” does not work reliably. If you want the camera to detect motions outside, it is recommended that you mount the camera outside.

For plug-in/wired cameras, the answer is yes, as they use camera video analytics rather than PIR sensors to detect motions. As long as they “see”, they can detect motions. So you can mount the camera behind a window/glass with confidence.

How to find the serial number of LongPlus security camera?

🟠 Each LongPlus security camera has a serial number. These are usually located on the body label of the security camera, starting with S/N:*****. Also, if you’ve added your camera to the app, you can also tap the camera “setting” icon > tap the “>” extension icon > tap the “More info” button to find the camera’s serial number.

Is LongPlus security camera waterproof?

🟠 Yes. The waterproof rating of LongPlus camera is IP65. It can be “protected against water jets from any angle”. Generally, the camera can be used outdoors on ordinary rainy and snowy days. However, it may get damaged in extreme weather. But if the camera is installed under the roof or in a place with some shelter, it can get protection to a certain extent. Besides, please don’t expose the camera’s charging port, power button, and microSD card slot to water.

What do the indicator lights on LongPlus security camera mean?

🔵 Solid Blue Light – The camera is working properly.

🟡 Solid Yellow Light – The camera is charging.

🟢 Solid Green Light – The camera charging is complete.

⚪ No Light – The camera is in sleep/off mode.

Can I talk to someone via LongPlus App?

🟠 Yes, LongPlus security camera features two-way audio capability, which means you can listen and talk to someone in real-time with simple clicks in the App.

Do LongPlus security cameras need an app to work?

🟠 Yes! All LongPlus smart security cameras are connected to the LongPlus APP. Compatible and compatible with the latest versions of iOS/Android devices. Installing LongPlus app is a breeze and it comes with voice prompts to guide you step-by-step in minutes.

What is the default language of LongPlus security cameras?

🟠 The default language of LongPlus security camera is set during production and testing in the factory production process. After connecting with LongPlus APP, the language of the camera will follow the language of the APP.

Can I see the infrared light at night?

🟠 No, the night vision infrared light is invisible to human eyes. If you turn on your phone’s camera and point it at the camera lens, then you will be able to see it.

How to format a Micro SD card?

🟠 Sometimes after inserting a Micro SD card, the camera will report “Please use the app to format your SD card first”, that’s because your Micro SD card is not the FAT32 format that the camera supports. In this case, please tap the camera Setting icon > tap SD card > tap Format to format it.

How to record/save videos on a Micro SD card?

🟠 Installing a Micro SD card does not mean the camera will record a video to the Micro SD card all the time.

When the camera detects a movement, it will record a video to the cloud and the cloud recording will display in the Library in the app. If apart from the cloud recordings you want to save backup videos on a Micro SD card at the same time, you can insert a Micro SD card into the camera.

🟠 Here are tips:

1. Find the Micro SD card slot and insert your Micro SD card: Mostly, the Micro SD card slot is next to the power button and is under the rubber plug of the camera body. However, for some models of cameras, you may need to take off the outer shell of the camera to find the Micro SD card slot.

2. If the Micro SD card is detected, you will hear “SD card detected” at the time when it is inserted, and you can see both the storage of the Micro SD card and “SD Card Video” in the app.

Please note that the camera only supports legitimate brand-name (SanDisk, Samsung, Kingston) Micro SD cards, but may not be able to support no-brand, fake, expansion (the storage is extended), and read-only (you aren’t able to put a file to it) Micro SD cards.

How to view videos on the Micro SD card?

You can view videos on the Micro SD card from the app or on your computer.

To view videos on the Micro SD card from the app, please tap the camera “setting” icon on the app homepage > tap “SD card video” on the “Camera Setting” page > select the date on the top > swipe the screen left and right until the green vertical line overlaps the grey “bubble”( If there is no grey “bubble”, that means there are no motions detected in that period).

If you want to zoom in on the specific time before playing a video, you can swipe two fingers left and right at the same time or tap the “magnifying glass” icon.

How to activate cloud storage?

🟠 The cloud storage we gift you is automatically activated and contains free 3 days rolling cloud storage. You can view the cloud-stored videos in the last 7 days at any time.

When the SD card is full will it overwrite the older files?

🟠 Yes, when the SD card is full, the camera will delete the earlier recorded video so you don’t need to format the SD card manually.

Can the camera be used without a memory card?

🟠 Without a memory card, the recorded video will be automatically saved in the cloud, you can watch the video for nearly 7 days in the cloud.

How long does it take to charge LongPlus camera once?

🟠 It will take about 8 -15 hours to fully charge the camera once. When the security camera is fully charged, the indicator light will turn solid green.

Why can’t the battery be charged?

🟠 The following factors may cause charge failure. Please check them one by one:

(1) The charging device is not suitable, or it malfunctions. Please make sure the power adapter and charging cable are in good condition. The power adapter specification is “5V/1.5A”.

(2) The charging port is defective. Possible causes include: the Micro USB cable and the charger or the charging port of the camera are not plugged in properly; there are objects in the charger or the charging port of the camera.

(3) Please confirm whether there are objects in the camera’s charging port or the charger port and clean it before charging.
Please ensure that the Micro USB cable is in good contact with the ports on both ends of the charger and camera.

(4) You can try to connect the Micro USB cable and the charger to other devices (such as mobile phones or computers) to see if they work normally. If anyone doesn’t work, please change to a new one to try again.

(5) The long-time operation leads to charge port oxidation or internal looseness. Please repair or replace the charge port immediately.
The charging cable is damaged or broken. Please replace the Micro USB cable that can work normally.

(6) The charging cable should not be too long. The required cable length is generally not more than 16 feet (5 m). Please replace the Micro USB cable with a suitable length.

(7) The charging environment is not suitable; excessively high or low temperature makes charging impossible. Please move to a place with an appropriate temperature environment (0°C ~ 45°C) for charging.

If the above are ruled out but the issue still persists, please submit feedback from the app for further technical assistance.

Why can’t the battery be used for a long time?

🟠 The battery life mainly depends on the total working duration of the camera. The following factors may lead to fast battery consumption. Please check them one by one:

1. Users frequently view live streams/The camera is frequently activated to record videos.
In order to make the camera work longer, please avoid turning on the live broadcast for a long time.

2. Poor Wi-Fi connection to the camera
If the camera’s Wi-Fi connection is bad or unstable, it will continue to actively search for networks, so the battery will drain quickly.
Please try to place the camera near the Wi-Fi router. Thick walls, bricks, ceramics, electromagnetic equipment, large amounts of liquid, and large metal objects can interfere with Wi-Fi signals. Please try to avoid these objects.

3. Extremely cold weather shortens battery life
The operating temperature of the camera is -10°~45 °C. Please do not place the camera in an extremely cold environment.

4. Night Sight will consume more battery power
When you enable Night Sight, the camera will enter night mode when the light is darker than the threshold (sensitivity level). Camera performance is improved when it is dark.
Therefore, for sharp nighttime images, we don’t recommend disabling it, although it may drain more battery power. But if you still want to disable it, you can tap the camera “Settings” icon > tap “Lighting Settings” > close “Night Sight”.

How can I extend the battery life?

🟠 The battery life is largely determined by the number of recordings and the number and duration of live. Here are the suggestions to extend the battery life:

(1) To reduce false triggers. Change the location or angle of the camera. Please allow us to explain how motion detection works: when the PIR sensor perceives a change in the environment, motion detection will be triggered. The change in the environment can be a moving object, light change, the alternation of hot and cold air, etc. Particularly common false triggers include trees shaking after being blown by the wind, the cold air of the air conditioning, etc.

(2) Set motion detection sensitivity to Low or Medium. After doing that, the distance the PIR sensor can detect will become shorter so that false triggers may be reduced.

(3) Shorten the recording duration of the camera. Currently, the camera-supported recording durations are 10 seconds, 15 seconds, 20 seconds, and automatic (up to 3 minutes). For your reference:

Battery capacity	Number of recordings
5000mAh	3000~3500
5200mAh	3000~3500
6700mAh	4000
9000mAh	6000~7000
🗒️ Note: This data is obtained by testing in actual use

(4) Set Sleep mode. This feature allows you to schedule the working hours for the camera. Whether the camera enters sleep mode on schedule, or you enable Sleep, the camera will be deactivated. Under this condition, the live feed will not be accessed, motion detection (including push notifications, recordings, and camera alarm) will stop working. This can reduce power consumption to save battery life.

(5) If possible, you can try to watch live feeds or adjust camera settings on your mobile phones less frequently.

(6) To avoid or reduce the battery consumption caused by poor network connection. You can place the camera as close to the router as possible, and try to avoid thick walls, bricks, ceramics, electromagnetic wave equipment, a large amount of liquid, and large metal objects.

(7) We suggest that the camera be installed in a suitable temperature environment (14°F~113°F).

(8) It is generally not recommended that you turn off night vision, but if you do not need to monitor at night (watch live and video), you can turn off night vision.

If the issue persists, please submit feedback from the app for further technical assistance.

Will Wi-Fi environment affect the camera battery?

🟠 Yes, an unstable or poor network environment will cause the camera to transmit data multiple times, the camera keeps actively searching for the network, or even reconnect to Wi-Fi continuously, which will result in faster battery consumption. Multi-layer concrete walls, brick walls, and overcrowded Wi-Fi channels will cause a bad Wi-Fi environment.

To save the camera’s battery life, please ensure that the network connection is strong.

How to charge the camera?

🟠 Connect the Micro USB cable to a 5V/1.5A power adapter.

🟠 Connect the other end of the USB cable to the camera.

🟠 Plug the power adapter into an electrical outlet.

🟠 Use the solar panel to charge.

Battery cameras can be used after being fully charged

Herospeed Firmware Software Download

admin — Sun, 07 Apr 2024 09:10:49 +0000

Herospeed Firmware Software Download, Herospeed Technology is a high-tech company specialized in software development, software customization and software implementation. It owns a group of long-term professionals who are engaged in software development and software customization. With strong technical development strength, Herospeed Technology fully meets customer needs.

Herospeed Firmware Software Download

NVR

The Network Video Recoder support network video access,and it has adopted a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),embedded system technology,storage technology, network technology and intelligent technologies.It can work independently as NVR,or as a powerful security networking system.

Channels	Version Info	Time	Download Url
4CH	NVR_HI3798_4CH	2019-10-15 16:38:28	.
9CH	N3009_32NR_ALH1P4_V2.0.4.230818_R2	2023-09-04 10:58:41
	N3009_32NR_ALH1P0A0_V2.0.4.230818_R1	2023-09-04 10:56:26
	N3009_32NR_BVH1P0A0_V2.0.4.230803_R2	2023-08-16 16:59:54
	N3009_32NR_BVH1P4_V2.0.4.230727_R2	2023-08-16 16:57:41
	NVR_SS621Q_9CH_4POE_PNP_BD_V5_update_V22.1.26.4	2022-10-17 19:43:14
	NVR_SS621Q_9CH_BD_V5_update_V22.1.27.5	2022-10-17 19:41:44
	HI3536E_H265_9CH_BD_V5_update_V21.1.26.5.zip	2021-07-30 15:00:45
	NVR_HI3536D_H265_9CH_8POE_PNP_BD_V5_V21.1.22.6	2021-06-19 15:02:53
	NVR_HI3536D_H265_9CH_BD_V5_V21.1.23.3	2021-06-19 14:59:40
	HI3536D_H265_9CH_4POE_PNP_BD_V5_V21.1.23.3	2021-06-19 14:28:10
	NVR_MC6830_9CH_4POE_PNP_BD_V5_update_KITS_V20.1.43.5	2021-01-14 10:17:01
	NVR_MC6830_9CH_AL_V5_update_V20.1.47.3	2021-01-06 10:12:45
	NVR_HI3536D_H265_2G_8POE_BD	2020-03-03 10:06:06
	NVR_HI3536D_H265_9CH_4POE_PNP_BD	2020-02-24 09:22:24
	NVR_HI3536D_H265_2G_9CH_BD	2020-01-17 14:36:47
	NVR_HI3798_9CH	2019-10-15 16:39:12
	NVR_HI3536D_H265_36D08.216.8POE.V8.1.19.1	2018-07-27 11:18:27
	NVR_HI3536D_H265_36D04.216.4POE.V8.1.19.1	2018-07-27 11:16:51
16CH	N3016_32NR_ALH1P8_V2.0.4.230817_R4	2023-09-04 11:14:03
	N3016_32NR_ALH1P0A0_V2.0.4.230818_R3	2023-09-04 11:04:52
	N3216_32NR_BVH2P16A4_V2.0.4.230721_R3	2023-08-16 17:29:52
	N3216_32NR_BVH2P0A4_V2.0.4.230802_R2	2023-08-16 17:22:10
	N3016_32NR_BVH1P0A0_V2.0.4.230802_R2	2023-08-16 16:54:08
	N3016_32NR_BVH1P8_V2.0.4.230727_R3	2023-08-16 14:30:32
	NVR_MC6830_16CH_16POE_PNP_HP_BD_V5_update_V22.1.24.5	2022-10-17 20:09:02
	NVR_MC6830_16CH_16POE_PNP_BD_V5_update_V22.1.24.5	2022-10-17 20:03:14
	NVR_SS621Q_16CH_8POE_PNP_BD_V5_update_V22.1.27.5	2022-10-17 19:59:39
	NVR_SS621Q_16CH_BD_V5_update_V22.1.27.5	2022-10-17 19:55:35
	NVR_HI3536C_H265_16CH_4POE_PNP3_BD_V5_update_V21.1.21.2	2021-06-28 11:36:50
	NVR_HI3536D_H265_16CH_BD_V5_V21.1.22.6	2021-06-19 16:04:04
	NVR_HI3536C_H265_16CH_8POE_PNP3_BD_V5_update_V21.1.20.4	2021-05-29 14:11:50
	NVR_MC6830_16CH_AL_V5_update_V20.1.47.3	2021-01-06 10:18:25
	NVR_HI3536C_H265_16CH_8POE_PNP3_BD_KITS	2020-07-14 13:40:02
	NVR_HI3536C_H265_16CH_4POE_PNP3_BD_KITS	2020-07-14 10:34:15
	NVR_HI3536C_H265_16CH_8POE_PNP3_BD_V5_KITS	2020-07-14 10:18:00
	NVR_HI3536C_H265_16CH_4POE_PNP3_BD_V5_KITS	2020-07-14 10:08:26
	NVR_HI3536C_H265_16CH_8POE_BD	2020-03-06 09:02:22
	NVR_HI3536C_H265_16CH_4POE_PNP3_BD	2020-01-17 15:08:08
	NVR_HI3536C_H265_16CH_8POE_PNP3_BD	2020-01-17 14:55:20
	NVR_HI3536D_H.265_4G_16CH_BD	2019-12-27 15:17:16
	NVR_HI3536C_H265_16CH_BD	2019-11-07 16:34:41
	NVR_HI3798_16CH	2019-10-15 16:39:52
	NVR_HI3536C_H265_16CH_8POE_PNP2_BD	2019-09-16 13:50:50
	NVR_HI3536C_H265_36C08.8POE.PNP.V8.1.26.2	2018-07-27 11:44:56
	NVR_HI3536C_H265_36C16.V8.1.15.2	2018-07-27 11:34:20
25CH	NVR_MC6830_25CH_BD_V5_update_V22.1.25.1	2022-10-17 20:12:14
	HI3536C_H265_25CH_16POE_PNP2_BD_V5_update_V22.1.24.5	2022-07-05 20:26:15
	NVR_MC6830_25CH_16POE_PNP_BD_V5_update_V22.1.2.2.zip	2022-04-18 11:42:09
	NVR_MC6830_25CH_16POE_PNP_HP_BD_V5_update_V22.1.1.2	2022-02-15 18:00:12
	NVR_HI3536C_H265_25CH_16POE_PNP3_BD_V5_update_V21.1.21.6	2021-06-01 16:56:24
	NVR_HI3536C_H265_25CH_BD_V5_update_V21.1.21.2	2021-05-29 14:26:37
	NVR_HI3536C_H265_25CH_16POE_PNP2_BD	2020-04-20 17:06:06
	NVR_HI3536C_H265_25CH_BD	2020-01-17 15:20:17
	NVR_HI3536C_H265_25CH_16POE_PNP3_BD	2019-12-19 19:06:55
	NVR_HI3536C_H265_36C16.16POE.PNP.V8.1.27.3	2018-07-27 13:38:36
	NVR_HI3536C_H265_36C25.V8.1.15.2	2018-07-27 13:33:58
32CH	N3332_32NR_ALH2P0A4_V2.0.4.230825_R2	2023-09-04 10:49:14
	N3332_32NR_ALH2P16A4_V2.0.4.230825_R2	2023-09-04 10:47:17
	N3332_32NR_BVH2P16A4_V2.0.4.230825_R10	2023-09-04 10:37:09
	N3332_32NR_BVH4P0A16_V2.0.4.230725_R4	2023-08-24 09:38:54
	N3332_32NR_BVH4P24A16_V2.0.4.230731_R4	2023-08-24 09:35:48
	N3332_32NR_BVH2P0A4_V2.0.4.230815_R7	2023-08-23 14:07:20
36CH	HI3536_H265_36CH_BD_V5_update_V21.1.24.6	2021-07-30 15:27:09
	NVR_HI3536_H265_36CH_X1_BD_V5_V20.1.37.6	2020-09-12 17:27:23
	NVR_HI3536_H265_36CH_BD	2020-02-21 16:45:09
	NVR_HI3536_H265_36CH_X1_BD	2019-09-16 15:30:50
	NVR_HI3536_36_V8.1.20.5	2018-07-27 13:47:16
64CH	N3664_32NR_BVH8P16A16_V2.0.4.230810_R3	2023-08-24 09:24:33
	N3664_32NR_BVH8P0A16_V2.0.4.230811_R9	2023-08-24 09:22:14
	HI3536_H265_64CH_BD_V5_update_V22.1.22.1	2022-10-17 20:15:51
	NVR_HI3536_H265_64CH_BD	2020-03-13 15:45:58
	NVR_HI3536_64_V9.1.13.5	2019-04-13 15:11:55

NOVATEK IP Camera

The NT IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom.

NOVATEK IP Camera

Resolution	Type	Firmware	Time	Download Url
2MP	AI	KF2_1ND_BVHB_V1.0.3.230926_R1	2023-10-23 13:46:17
5MP	AI	KL5_1ND_BVHB_V2.0.11.231012_R2	2023-10-23 13:49:17
8MP	AI	KL8_1ND_BVHB_V2.0.8.230925_R1	2023-10-09 16:31:55

Rockchip IP Camera

The RK IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom, intelligent analysis , PTZ,HDR, lens control, alarm input and output, buffer storage and network transmission and other functions.

Rockchip IP Camera

Resolution	Type	Firmware	Time	Download Url
2MP	AI	RV1109_IMX307_BASE_W_23.1.41.4	2023-10-23 14:40:30
2MP	AI	RV1109_IMX307NAND_BASE_W_23.1.06.2	2023-02-21 11:42:23
5MP	AI	RV1109_IMX335NAND_BASE_W_23.1.42.2	2023-10-23 14:47:41
5MP	AI	RV1109_IMX335_BASE_W_23.1.39.1	2023-10-09 14:02:51
8MP	AI	RV1126_IMX415_BASE_W_23.1.39.3	2023-10-09 14:05:07
4MP	AI	RP4_8E_BTHB_V2.0.5.230925_R1	2023-10-09 14:10:53

Fullhan IP Camera

The Fullhan High-definition network camera has adopted embedded system and a number of advanced IT technologies,which integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control, alarm input and output, buffer storage and network transmission and other functions.

Fullhan IP Camera

Resolution	Type	Firmware	Time	Download Url
2MP	Normal	FH8852_F23_B1T0A1M0C0P1_W_21.1.26.6	2021-07-07 10:10:27
		FH8852_IMX307_B1T0A1M0C0P1_W_20.1.51.3	2021-02-06 16:46:23
		FH8852_F23_B1T0A1M0C0P2_W_20.1.27.4	2021-02-06 16:44:14
		FH8852_IMX307_B1T0A1M0C0P2_W_20.1.29.3	2020-08-07 19:19:34
		FH8830_F22_W_8.1.11.5	2020-06-04 15:43:29
	AI	FG2_16NR_BVHB_V2.0.7.231117_R1	2023-12-28 16:39:35
	WIFIIPC	HFG2_16NR_BVHB_V2.0.2.230927_R1	2023-10-23 13:56:29
3MP	FISHEYE	FH8830_AR0330_FISHEYE_W_9.1.15.4	2020-06-04 15:46:30
3MP	FISHEYE	FH8830_AR0330_FISHEYE_BD_W_9.1.2.1	2020-06-04 15:43:43
4MP	Normal	FH8856_IMX335_B1T0A1M0C0P1_W_21.1.26.4	2021-07-07 10:13:08
	Normal	FH8856_IMX335_B1T0A1M0C0P2_W_20.1.27.3	2020-08-07 16:50:26
	AI	FG4_16NR_BVHB_V2.0.3.231102_R1	2023-12-28 16:43:41
	WIFIIPC	FW4_16NR_BVHB_V2.0.2.230927_R1	2023-10-23 13:57:13
5MP	Normal	FH8856_K05_B1T0A1M0C0P1_W_21.1.26.1	2021-07-07 10:15:45
	SD	FH8856_K05_B1T1A1M0C0P1_W_21.1.26.1	2021-07-07 10:16:03
	WIFIIPC_SD	FH8856_K05_W1T1A1M0C0P1_W_21.1.51.1	2022-01-20 17:58:46
	WIFIIPC_SD	FH8856_K05_W1T1A1M0C0P2_W_20.1.28.2	2020-08-07 16:14:08

GK IP Camera

GK IP Camera uses an embedded system and a number of advanced IT technologies, such as audio and video encoding and decoding technologies (h.264, h.265, h.265+, H264+), integrated encoding and compression, supporting audio noise reduction, and response cancellation, Support humanoid detection, support full Netcom function, can realize plug-and-play access to the back-end.

GK IP Camera

Resolution	Type	Firmware	Time	Download Url
2MP	AI	GC2_16NR_ALHB_V2.0.4.230831_R2	2023-10-23 14:01:31
2MP	AI	GC2_8NR_ALHB_V1.0.2.211028_R2	2021-11-12 17:00:50
3MP	AI	GS3_8NR_ALHB_V1.0.1.211028_R2	2021-11-12 17:01:23
4MP	AI	GC4_16NR_ALHB_V1.0.2.220926_R1	2023-02-21 17:51:22
4MP	AI	GC4_8NR_ALHB_V1.0.0.211009_R5	2021-11-12 17:03:27
5MP	AI	GL5_16NR_ALHB_V2.0.3.230714_R2	2023-08-05 17:32:48

XVR

The Embedded Hybrid Digital Video Recorder is compatible with HDTVI,AHD and other coaxial HD specification,which can be accessed to any HDTVI,CVI,AHD,analog and network signal.It can disable numbers of analog channels and convert them to IP channels,which have both functions of DVR and NVR.

XVR

Channels	Version Info	Time	Download Url
4CH	XVR_MC6630_2830_4_BD_V5_updateV22.1.23.5	2022-10-17 20:26:06
	XVR_MC6630_2830_4_BD_4G_V5_updateV22.1.24.5	2022-10-17 20:21:08
	XF5004_16FH_BVH1B4_V1.0.1.220311_R2	2022-09-29 15:41:26
	XVR_3521D_6158_4_BD_V5_updateV22.1.9.4.zip	2022-04-18 14:11:54
	SDI_DVR_3521D_334S_4_BD_updateV21.1.31.3	2021-09-10 09:40:45
	X2104_16TP_BVH1B4_V1.0.0.210901_R4	2021-09-08 10:18:15
	XVR_3520DV400_6158C_4_BD_2G_V5_updateV21.1.26.6	2021-07-30 17:13:31
	XVR_3520DV400_6158C_4_BD_4G_V5_updateV21.1.27.4	2021-07-30 17:10:26
	XVR_3520DV400_6158C_4_BD_V5_updateV21.1.26.1	2021-07-30 17:01:58
	XVR_MC6630_2830_4_AL_V5_updateV20.1.48.2	2021-01-06 16:33:09
	XVR_MC6630_2830_4_AL_4G_V5_updateV20.1.48.5	2021-01-06 16:28:16
	XVR_3531D_6158_4_BD_V	2020-05-21 14:10:48
	XVR_3520DV400_6158C_4_BD_4G_V	2020-05-07 10:10:24
	XVR_3520DV400_6158C_4_BD_V	2020-04-09 17:22:06
	XVR_3521D_6158_4CH_BD_V	2020-04-07 10:47:07
	XVR_3520DV400_6158C_4_BD_2G	2019-08-16 09:00:44
	XVR_3520DV200_6134C_4_v	2019-03-08 15:05:02
	XVR_3520DV400_6158_4_BD_V	2019-02-28 14:07:49
	XVR_3520DV200_6134C_4_BD_V	2019-01-30 16:31:38
	XVR_3521D_6158_SMARTKITS_4_BD_V	2019-01-09 14:09:24
	XVR_3520DV200_6134C_SMARTKITS_4_BD_V	2019-01-09 10:29:13
	XVR_HI3520DV200_4_V	2018-10-25 15:53:28
	XVR_3520DV200_4_v	2018-06-14 20:16:43
	XVR_3531D_6158_4_v	2018-06-14 20:06:20
	SDI_DVR_3521A_334S_4_v	2018-04-23 18:39:49
	XVR_3521D_6158_4_v	2018-04-23 18:35:38
	XVR_3520DV300_2826_4_v	2018-04-23 18:24:39
	XVR_3521A_2826_4_v	2018-04-23 18:04:09
	XVR_HI3521A_4_v	2017-10-26 16:05:50
8CH	XF5008_16FH_BVH1B8_V1.0.1.220317_R3	2022-09-29 15:13:00
	XVR_3521D_6158C_8_BD_V5_updateV22.1.9.4.zip	2022-04-18 14:34:30
	XVR_3531D_6158_8_BD_V5_updateV22.1.11.2.zip	2022-04-18 14:26:48
	XVR_MC6630_2830_8_BD_V5_updateV22.1.6.6.zip	2022-04-18 14:16:19
	SDI_DVR_3531D_334S_8_BD_updateV21.1.31.3	2021-09-10 09:33:34
	X2108_16TP_BVH1B8_V1.0.1.210827_R2	2021-09-08 10:25:22
	XVR_3520DV400_6158C_8_BD_V5_updateV21.1.26.1	2021-08-02 10:12:23
	XVR_MC6630_2830_8_AL_V5_updateV20.1.48.2	2021-01-06 16:37:17
	XVR_3520DV400_6158C_8_BD_V	2020-04-30 15:39:08
	XVR_3531D_6158_8_BD_V	2020-04-20 16:07:30
	XVR_3521D_6158C_8_BD_V	2020-04-07 10:41:55
	XVR_3521D_6158_8_BD_V	2019-03-11 14:07:43
	XVR_3520DV300_6134C_8_v	2019-03-08 15:05:49
	XVR_3520DV400_6134C_8_BD_V	2019-03-01 09:10:08
	XVR_3531DCAS_6158_16_8_BD_V	2019-01-29 15:11:55
	XVR_3531DCAS_6158_8_BD_V	2019-01-19 15:00:33
	XVR_HI3531A_8_v	2018-07-03 09:31:45
	XVR_3521D_6158_8_v	2018-06-15 08:42:00
	XVR_3520DV300_8_v	2018-06-14 19:56:18
	SDI_DVR_3531A_334S_8_v	2018-04-23 19:04:14
	XVR_3531D_6158_8_v	2018-04-23 19:02:21
	XVR_3521A_2826_8_v	2018-04-23 18:55:07
	XVR_3531A_2826_8_v	2018-04-23 18:48:12
	XVR_HI3520DV300_8_v	2018-02-09 16:14:20
16CH	XF5016_16FH_BVH2B16_V1.0.1.220424_R6	2022-09-29 15:33:45
	XF5016_16FH_BVH1B16_V1.0.1.220317_R4	2022-09-29 15:22:05
	XVR_3521D_6158C_16_BD_V5_updateV22.1.14.5.zip	2022-04-18 14:52:24
	XVR_3531D_6158C_16_2_BD_V5_updateV22.1.9.4.zip	2022-04-18 14:48:27
	XVR_3531D_6158C_16_BD_V5_updateV22.1.12.1.zip	2022-04-18 14:45:29
	XVR_3531DCAS_6158_16_BD_V5_updateV22.1.12.3.zip	2022-04-18 14:41:41
	SDI_DVR_3531DCAS_334S_16_BD_updateV21.1.31.3	2021-09-10 09:38:48
	X2116_16TP_BVH2B16_V1.0.1.210827_R2	2021-09-08 10:37:23
	X2116_16TP_BVH1B16_V1.0.1.210827_R2	2021-09-08 10:30:05
	XVR_3531DCAS_6158_16_BD_V	2020-05-21 08:51:20
	XVR_3531D_6158C_16CH_2_BD_V	2020-04-20 19:19:14
	XVR_3531D_6158C_16_BD_V	2020-04-20 19:15:57
	XVR_3521D_6158C_16_BD_V	2020-04-07 10:44:06
	XVR_3531D_6158C_16_BD_X1_V	2019-09-23 16:57:22
	XVR_3521D_6134C_16_BD_V	2019-03-15 13:39:18
	XVR_3531D_6158_16_BD_V	2019-01-19 14:57:17
	XVR_3531A_2826_16_v	2018-09-17 17:15:07
	XVR_3521D_6134C_16_v	2018-07-27 11:05:18
	XVR_3521A_16_v	2018-07-16 15:38:04
	XVR_3531D_6158_16_v	2018-06-15 08:43:36
	XVR_HI3521A_16_v	2018-06-15 08:34:06
32CH	XVR_3531DCAS_6158_32_BD_V	2019-04-24 15:10:29
	XVR_3531D_6134C_32_BD_V	2019-01-30 09:46:04
	XVR_3531A_2816_32_v	2018-04-23 19:15:13
	XVR_HI3531A_32_v	2018-02-09 16:53:32

PC Client

VMS is an application platform software that can be used with embedded network monitoring equipment.It supports monitoring equipment by Onvif network protocol, integrated preview, video, playback, backup, PTZ control, alarm management and other functions,to provide flexible and diverse deployment programs, can be widely used in finance, public security, military, transportation, education and other fields of security projects.

PC Client

Channels	Version Info	Time	Download Url
iVMS810(MAC)	iVMS810_Mac-B1130.1.0.2.zip	2023-11-06 15:25:31
iVMS810(Windows)	iVMS810_Win64-B1130.1.0.2.230925	2023-11-06 15:01:15
iVMS320(Windows)	iVMS320_Windows_V23.1.3.230831_R2	2023-09-20 09:42:00
iVMS320(Mac)	iVMS320_Mac_V22.1.5.221027_R4	2022-11-01 12:42:35
iVMS330(Windows)	iVMS330_20.2.42.5_Setup	2020-10-23 13:51:04
VMSLite (Windows)	VMSLite Setup8.2.44.2	2019-04-11 10:53:25
VMS (Windows)	VMS Setup8.2.29.6	2018-07-20 09:50:49
VMSLite (Mac)	VMSLite for Mac8.2.29.6	2018-07-19 15:31:29

Wifi kits

The wifi nvr kits developed from 100W to 400W HD quality,and adopted audio/video codec technology,embedded system technology,storage technology,network technology,etc.It matches to wireless wifi,WIFI connection supports 2.4G and 5.8G band,plug and play.It is suitable for various scenes,which can connect several cameras to realize omnidirectional non-dead angle monitoring

Wifi kits

Resolution	Type	Firmware	Time	Download Url
1MP	4CH	NVR_WIFIHI3520D2G_4_V8.1.29.1	2020-06-04 15:59:40
	4CH	3518EV200_OV9732_W_WIFIKITS_8.1.5.4	2020-06-04 15:59:21
	9CH	NVR_HIWIFI3520D2G_9_V8.1.33.5	2020-06-04 15:59:03
	9CH	3518EV200_OV9732_W_WIFIKITS_8.1.5.4	2020-06-04 15:58:34
2MP	4CH	3518EV300_SP2309_W3T0A0M0C0P0_W_21.1.5.2	2021-02-24 15:07:53
		NVR_WIFIHI3520D2G_4_V8.1.29.1	2020-06-04 16:02:47
		3518EV200_IMX323_WIFIKITS_W_8.1.3.5	2020-06-04 16:02:25
		NVR_WIFI3536D2G_SW01_4_V8.1.32.2	2020-06-04 16:02:09
		3516EV100_F23_W30T0A0M0C0_W_8.1.29.2	2020-06-04 16:01:50
		3516EV100_F23_W30T0A2M0C0_W_8.1.29.2	2020-06-04 16:01:32
		3516EV100_F23_W30T0A0M4C0_W_8.1.29.2	2020-06-04 16:01:13
		3516EV100_F23_W30T0A0M3C0_W_8.1.29.2	2020-06-04 16:00:55
		NVR_WIFI3536D2G_SW01_BD_4_V9.1.1.4	2020-06-04 16:00:39
	9CH	FH8852V200W_JXF23_W3T0A0M0C0P0_W_21.1.9.1	2021-03-10 14:11:00
		3518EV300_SP2309_W3T0A0M0C0P0_W_21.1.5.2	2021-02-24 15:08:32
		NVR_SS621Q_9CH_WIFI_SW03_BD_V5_update_V21.1.6.4	2021-02-06 19:43:34
		NVR_HIWIFI3520D2G_9_V8.1.33.5	2020-06-04 16:05:18
		3518EV200_IMX323_WIFIKITS_W_8.1.3.5	2020-06-04 16:04:59
		NVR_WIFI3536D2G_HW01_8_V8.1.21.1	2020-06-04 16:04:41
		3516EV100_F23_W30T0A0M0C0_W_8.1.29.2	2020-06-04 16:04:20
		3516EV100_F23_W30T0A2M0C0_W_8.1.29.2	2020-06-04 16:04:05
		3516EV100_F23_W30T0A0M3C0_W_8.1.29.2	2020-06-04 16:03:46
		3516EV100_F23_W30T0A0M4C0_W_8.1.29.2	2020-06-04 16:03:32
		NVR_WIFI3536D2G_HW01_BD_9_V9.1.1.4	2020-06-04 16:03:11
4MP	4CH	NVR_WIFI3536D2G_SW01_4_V8.1.32.2	2020-06-04 16:05:58
	4CH	3516D_OV4689_W_WIFIKITS_8.1.20.4	2020-06-04 16:05:37
	9CH	NVR_HIWIFI3798_9_V7.1.38.2	2020-06-04 16:09:01
		3516D_OV4689_W_WIFIKITS_8.1.20.4	2020-06-04 16:06:45
		NVR_WIFI3536D2G_HW01_8_V8.1.21.1	2020-06-04 16:06:27
5MP	4CH	FH8856V500W_JXK05_W3T0A0M0C0P0_W_21.1.9.1	2021-03-10 14:52:05
		NVR_SS621Q_4CH_WIFI_SW03_BD_V5_update_V21.1.6.4	2021-03-10 14:50:25
		NVR_WIFI3536D2G_HW01_4_V8.1.38.5	2020-06-04 16:11:58
		3516D_OS05A10_W30T0A1M0C1_W_8.1.38.3	2020-06-04 16:11:28
		NVR_WIFI3536D2G_HW01_BD_4_V9.1.1.4	2020-06-04 16:11:08
		NVR_WIFI3536D2G_SW01_BD_4_V9.1.1.4	2020-06-04 16:10:41
8MP	4CH	FH88568_JXK05_W3T0A0M0C0P0_W_21.1.9.1	2021-03-10 14:43:37
8MP	4CH	NVR_SS621Q_4CH_WIFI_SW03_BD_V5_update_V21.1.6.4	2021-02-06 17:52:14

SigmaStar IP Camera

The SigmaStar IP Camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control

SigmaStar IP Camera

Resolution	Type	Firmware	Time	Download Url
2MP	AI	SSC336Q_SC200AI_W_22.1.06.2	2022-04-02 10:18:59
5MP	AI	SSC338Q_SC500AI_W_22.1.43.1	2023-02-21 17:40:43
8MP	AF	SSC338Q_SC8238_W_22.1.45.4	2023-02-21 17:33:13
8MP	WH	SSC338Q_SC500AI4K_W_23.1.28.5	2023-08-05 17:39:53

Hisilicon IP Camera

The Hisilicon High-definition network camera has adopted embedded system and a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),and integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control, alarm input and output, buffer storage and network transmission and other functions.

Hisilicon IP Camera

Resolution	Type	Firmware	Time	Download Url
1MP	Normal	3518EV200_OV9732_W_8.1.30.5	2020-06-04 13:48:46
1.3MP	Normal	3518EV200_IMX225_W_7.1.34.5	2020-06-04 13:49:26
1.3MP	Normal	3518EV200_S3130_W_7.1.25.1	2020-06-04 13:49:05
2MP	Normal	3516EV200_IMX307_B1T0A1M0C0P1_W_20.1.33.1	2021-02-06 16:07:09
		3516EV200_F23_B1T0A1M0C0P1_W_20.1.33.1	2021-02-06 16:02:03
		3516CV500_IMX307_B1T0A1M0C0P1_W_20.1.28.2	2020-08-07 19:06:19
		3516CV500_IMX462_B1T0A1M0C0P1_W_20.1.29.2	2020-08-07 15:32:07
		3518EV200_IMX323_W_7.1.25.1	2020-06-04 14:13:38
		3516CV200_OV2718_W_7.1.26.4	2020-06-04 14:13:20
		3516CV300_IMX290_W_8.1.9.3	2020-06-04 14:13:02
		3516CV200_IMX323_W_7.1.25.2	2020-06-04 14:12:39
		3516D_IMX290_W_7.1.32.3	2020-06-04 14:08:48
		3516CV300_IMX323_W_8.1.9.3	2020-06-04 14:08:20
		3516CV300_IMX323_B1T0A1M0C1_W_9.1.5.2	2020-06-04 14:01:32
		3516CV300_IMX307_B1T0A1M0C1_W_9.1.5.1	2020-06-04 14:01:04
		3516CV300_IMX327_B1T0A1M0C1_W_9.1.9.5	2020-06-04 14:00:43
		3516EV100_F23_B1T0A1M0C1_W_9.1.12.2	2020-06-04 14:00:15
		3516CV300_IMX307_B1T0A1M0C1P1_W_20.1.3.2	2020-06-04 13:59:51
		3516CV300_IMX323_B1T0A1M0C1P1_W_9.1.1.6	2020-06-04 13:56:16
		3516CV300_IMX327_B1T0A1M0C1P1_W_20.1.2.3	2020-06-04 13:55:57
		3516EV100_F23_B1T0A1M0C1P1_W_9.1.1.6	2020-06-04 13:55:39
		3516EV200_SP2309_B1T0A1M0C0P1_W_9.1.26.2	2020-06-04 13:52:12
	SD	3516CV500_IMX462_B1T1A2M1C2P1_W_20.1.32.5	2021-02-06 16:09:31
		3516EV200_IMX307_B1T1A1M0C0P1_W_20.1.33.1	2021-02-06 16:07:35
		3516CV500_IMX307_B1T1A2M1C2P1_W_20.1.33.4	2021-02-06 16:02:50
		3516EV200_F23_B1T1A1M0C0P1_W_20.1.33.1	2021-02-06 16:01:26
		3516CV500_IMX307_B1T1A1M0C0P1_W_20.1.28.2	2020-08-07 19:04:42
		3516CV500_IMX462_B1T1A1M0C0P1_W_20.1.29.2	2020-08-07 15:31:19
		3516CV300_IMX323_TF_W_8.1.6.6	2020-06-04 14:24:33
		3516CV300_IMX290_TF_W_8.1.6.6	2020-06-04 14:24:10
		3516CV300_IMX323_B1T1A1M0C1_W_9.1.5.2	2020-06-04 14:23:51
		3516CV300_IMX323_B2T1A1M0C1_W_9.1.5.2	2020-06-04 14:23:32
		3516CV300_IMX307_B1T1A1M0C1_W_9.1.5.1	2020-06-04 14:23:15
		3516CV300_IMX307_B2T1A1M0C1_W_9.1.5.1	2020-06-04 14:22:58
		3516CV300_IMX327_B2T1A1M0C1_W_9.1.9.5	2020-06-04 14:22:09
		3516CV300_IMX327_B1T1A1M0C1_W_9.1.9.5	2020-06-04 14:21:51
		3516CV300_IMX307_B1T1A1M0C1P1_W_20.1.3.2	2020-06-04 14:21:17
		3516CV300_IMX307_B2T1A1M0C1P1_W_20.1.3.2	2020-06-04 14:20:56
		3516CV300_IMX323_B1T1A1M0C1P1_W_9.1.1.6	2020-06-04 14:20:33
		3516CV300_IMX323_B2T1A1M0C1P1_W_9.1.1.6	2020-06-04 14:20:08
		3516CV300_IMX327_B1T1A1M0C1P1_W_20.1.2.3	2020-06-04 14:16:38
		3516CV300_IMX327_B2T1A1M0C1P1_W_20.1.2.3	2020-06-04 14:16:17
		3516EV200_SP2309_B1T1A1M0C0P1_W_9.1.26.2	2020-06-04 14:15:56
	SL	3516CV300_IMX290_W_SL_8.1.15.3	2020-06-04 14:25:12
	MINI	3516CV500_IMX307_MINI_WIFI_BD_W_20.1.28.2	2020-08-07 19:04:03
		3516CV500_IMX307_MINI_BD_W_20.1.28.2	2020-08-07 16:06:01
		3516CV300_IMX290_MINI_W_7.1.48.2	2020-06-04 14:26:25
		3516D_IMX290_W_MINI_7.1.27.3	2020-06-04 14:26:07
		3516CV300_IMX307_MINI_BD_W_20.1.16.4	2020-06-04 14:25:51
	PTZ	3516EV200_IMX307_X10T1A1M0C0P1_W_20.1.33.3	2021-02-06 16:59:48
		3516CV500_IMX462_X10T1A1M0C0P1_W_20.1.33.4	2021-02-06 16:59:02
		3516CV500_IMX307_X10T1A1M0C0P2_W_20.1.25.4	2020-08-07 19:03:37
		3516CV500_IMX307_X10T1A1M0C0P1_W_20.1.28.2	2020-08-07 19:03:13
		3516CV300_IMX290_AF_5X_W_8.1.10.1	2020-06-04 14:35:52
		3516CV300_IMX323_AF_5X_W_8.1.9.3	2020-06-04 14:35:35
		3516CV300_IMX290_AF_5X485_W_7.1.36.4	2020-06-04 14:35:12
		3516CV300_IMX323_AF_5X485_W_7.1.37.2	2020-06-04 14:33:56
		3516CV300_IMX323_X10T0A1M0C1_W_9.1.8.2	2020-06-04 14:32:57
		3516CV300_IMX323_X10T1A1M0C1_W_9.1.8.2	2020-06-04 14:32:38
		3516CV300_IMX323_X11T1A1M0C1_W_9.1.8.2	2020-06-04 14:32:21
		3516CV300_IMX307_X10T0A1M0C1_W_9.1.7.1	2020-06-04 14:32:01
		3516CV300_IMX307_X10T1A1M0C1_W_W_9.1.7.1	2020-06-04 14:31:18
		3516CV300_IMX307_X11T1A1M0C1_W_9.1.7.1	2020-06-04 14:31:00
		3516CV300_IMX327_X10T0A1M0C1_W_9.1.11.1	2020-06-04 14:30:40
		3516CV300_IMX327_X10T1A1M0C1_W_9.1.11.1	2020-06-04 14:30:20
		3516CV300_IMX327_X11T1A1M0C1_W_9.1.11.1	2020-06-04 14:30:00
		3516CV300_IMX307_X10T0A1M0C1P1_W_20.1.3.2	2020-06-04 14:29:42
3516CV300_IMX307_X10T1A1M0C1P1_W_20.1.3.2		2020-06-04 14:29:22
3516CV300_IMX307_X11T1A1M0C1P1_W_20.1.3.2		2020-06-04 14:29:04
3516CV300_IMX323_X10T0A1M0C1P1_W_9.1.1.6		2020-06-04 14:28:44
3516CV300_IMX323_X10T1A1M0C1P1_W_9.1.1.6		2020-06-04 14:28:25
3516CV300_IMX323_X11T1A1M0C1P1_W_9.1.1.6		2020-06-04 14:28:05
3516CV300_IMX327_X10T0A1M0C1P1_W_20.1.2.3		2020-06-04 14:27:43
3516CV300_IMX327_X10T1A1M0C1P1_W_20.1.2.3		2020-06-04 14:27:28
3516CV300_IMX327_X11T1A1M0C1P1_W_20.1.2.3		2020-06-04 14:27:13
WIFI IPC_SD	3516CV300_IMX323_W_WIFIIPC_SD_8.1.5.5	2020-06-04 14:36:43
	3516CV300_IMX323_W1T1A1M0C1_W_9.1.8.2	2020-06-04 14:36:28
	3516CV300_IMX323_W1T1A1M0C1P1_W_20.1.16.4	2020-06-04 14:36:13
GUARD	3516CV300_IMX327_GUARD_BD_W_9.1.1.6	2020-06-04 14:37:06
AI	3516CV500_IMX307_AR_EM_AF_BD_W_21.1.3.5	2021-02-06 17:05:11
	3516CV500_IMX307_AR_EM_BASE_BD_W_20.1.52.2	2021-01-20 10:56:02
	3516CV500_IMX327_AR_EM_BASE_BD_W_21.1.2.6	2021-01-20 10:54:38
	3516CV500_IMX327_AD_BASE_BD_W_9.1.27.2	2020-06-04 14:40:21
	3516CV500_IMX327_AR_BASE_BD_W_9.1.27.5	2020-06-04 14:40:05
	3516CV500_IMX327_AR_AF_BD_W_9.1.34.4	2020-06-04 14:39:46
3MP	Normal	3516D_IMX123_W_8.1.10.3	2020-06-04 14:41:10
4MP	Normal	3516D_OV4689_W_7.1.35.4	2020-06-04 14:41:42
	SD	3516D_OV4689_W_SD_8.1.32.3	2020-06-04 14:42:29
	SD	3516D_OV4689_W_SD_S_8.1.6.2	2020-06-04 14:42:10
	BOX	3516D_OV4689_W_BOX_7.1.49.3	2020-06-04 14:43:06
	PTZ	3516D_OV4689_5NEWPTZ_W_SD_8.1.24.1	2020-06-04 14:47:40
	PTZ	3516D_OV4689_5NEWPTZ485_W_SD_8.1.15.2	2020-06-04 14:47:25
	WIFIIPC_SD	3516D_OV4689_W_WIFIIPC_SD_8.1.12.3	2020-06-04 14:48:04
	FISHEYE	3516D_IMX326_FISHEYE_MAX_W	2019-04-03 09:29:20
		3516D_IMX326_FISHEYE_BD_W	2019-01-09 10:52:17
		3516D_IMX326_FISHEYE_W	2017-10-20 16:50:24
	MINI	3516DV300_IMX335_MINI_WIFI_BD_W_20.1.33.6	2021-02-06 16:53:02
5MP	Normal	3516DV200_IMX335_B1T0A1M0C0P1_W_20.1.47.6	2021-02-06 16:04:48
		3516A_IMX178_W_8.1.11.6	2020-06-04 15:17:23
		3516D_OS05A10_B1T0A1M0C1_W_9.1.12.5	2020-06-04 15:17:06
		3516D_OS05A10_B1T0A1M0C1P1_W_9.1.53.1	2020-06-04 15:16:48
		3516D_IMX335_B1T0A1M0C1P1_W_9.1.52.2	2020-06-04 15:16:29
	SD	3516DV200_IMX335_B1T1A1M0C0P1_W_20.1.47.6	2021-02-06 16:05:08
		3516DV200_IMX335_B1T1A2M1C2P1_W_20.1.48.1	2021-02-06 16:03:56
		3516D_OS05A10_B1T1A1M0C1_W_9.1.12.5	2020-06-04 15:20:56
		3516D_OS05A10_B2T1A1M0C1_W_9.1.12.5	2020-06-04 15:19:46
		3516D_OS05A10_B1T1A1M0C1P1_W_9.1.53.1	2020-06-04 15:19:25
		3516D_OS05A10_B2T1A1M0C1P1_W_9.1.53.1	2020-06-04 15:18:44
		3516D_IMX335_B1T1A1M0C1P1_W_9.1.52.2	2020-06-04 15:17:53
	BOX	3516D_OS05A10_BOX_W_9.1.12.3	2020-06-04 15:21:40
	BOX	3516D_OS05A10_BOX_BD_W_9.1.1.6	2020-06-04 15:21:25
	PTZ	3516DV200_IMX335_X80T1A2M1C0P1_W_21.1.5.7	2021-02-22 14:30:06
		3516DV200_IMX335_X10T1A1M0C0P1_W_20.1.47.6	2021-02-06 16:55:14
		3516D_OS05A10_X10T0A1M0C1_W_9.1.12.5	2020-06-04 14:45:44
		3516D_OS05A10_X10T1A1M0C1_W_9.1.12.5	2020-06-04 14:45:22
		3516D_OS05A10_X11T1A1M0C1_W_9.1.12.5	2020-06-04 14:44:54
		3516D_OS05A10_X10T0A1M0C1P1_W_9.1.53.1	2020-06-04 14:44:40
		3516D_OS05A10_X10T1A1M0C1P1_W_9.1.53.1	2020-06-04 14:44:24
		3516D_OS05A10_X11T1A1M0C1P1_W_9.1.53.1	2020-06-04 14:44:02
		3516D_IMX335_X10T0A1M0C1P1_W_9.1.52.2	2020-06-04 14:43:45
		3516D_IMX335_X10T1A1M0C1P1_W_9.1.52.2	2020-06-04 14:43:30
	WIFIIPC_SD	3516D_OS05A10_W1T1A1M0C1_W_9.1.12.4	2020-06-04 15:23:01
		3516D_OS05A10_W2T1A1M0C1_W_9.1.12.4	2020-06-04 15:22:42
		3516D_OS05A10_W1T1A1M0C1P1_W_9.1.1.6	2020-06-04 15:22:26
		3516D_OS05A10_W2T1A1M0C1P1_W_9.1.1.6	2020-06-04 15:22:08
	AI	3516DV300_IMX335_AR_EM_BASE_BD_W_21.1.13.5	2021-04-12 11:04:03
		3516DV300_IMX335_AR_EM_AF_BD_W_21.1.11.2	2021-04-12 11:03:32
		3516DV300_IMX335_AR_BASE_BD_W_9.1.27.5	2020-06-04 15:15:17
		3516DV300_IMX335_AR_AF_BD_W_9.1.35.2	2020-06-04 15:15:03
6MP	SD	3516aV200_IMX326_W_8.1.2.2	2020-06-04 15:24:02
6MP	PTZ	3516AV200_IMX326_AF4X_AUDIO_TF_W_8.1.13.1	2020-06-04 15:25:34
8MP	Normal	3516AV300_IMX415_B1T0A1M0C0P1_W_20.1.35.3	2021-02-06 15:54:48
	Normal	3516AV300_IMX415_B1T0A1M0C0P2_W_20.1.26.2	2020-08-07 18:55:00
	SD	3516AV200_OS08A10_B1T1A1M0C0P1_W_20.1.33.5	2021-02-06 15:56:08
		3516AV300_IMX415_B1T1A2M1C0P1_W_20.1.35.3	2021-02-06 15:55:20
		3516AV300_IMX415_B1T1A2M1C0P2_W_20.1.26.2	2020-08-07 18:55:52
		3519V100_IMX274_W_7.1.39.3	2020-06-04 15:26:35
		3516AV200_IMX274_W_9.1.16.3	2020-06-04 15:26:21
		3516AV200_IMX274_B1T1A1M0C0P1_W_20.1.13.3	2020-06-04 15:25:51
	PTZ	3516AV300_IMX415_X10T1A2M1C0P1_W_20.1.32.5	2021-02-06 19:18:15
		3516AV200_OS08A10_X70T1A2M1C1P1_W_20.1.35.3	2021-02-06 16:56:56
		3516AV200_IMX274_AF4X_AUDIO_TF_W_8.1.15.2	2020-06-04 15:27:21
	WIFIIPC_SD	3516AV200_OS08A10_W2T1A1M0C1P1_W_9.1.1.5	2020-06-04 15:27:44
	AI	3516AV300_IMX415_AR_EM_BD_W_21.1.12.4	2021-04-12 11:04:46
12MP	SD	3519V101_IMX226_B1T1A1M0C0P1_W_20.1.13.2	2020-06-04 15:28:08
	BOX	3519V101_IMX226_BOX_BD_W_9.1.1.6	2020-06-04 15:28:22
	PTZ	3519V101_IMX226_X70T1A2M1C1P1_W_20.1.13.2	2020-06-04 15:28:37
	FISHEYE	3519V101_IMX226_FISHEYE_W_9.1.16.1	2020-06-04 15:36:22
	FISHEYE	3519V101_IMX226_FISHEYE_BD_W_9.1.46.3	2020-06-04 15:30:04

Ambarella IP Camera

The AmbarellaHigh-definition network camera has adopted embedded system and a number of advanced IT technologies,which integrated code compression, two-way audio intercom, intelligent analysis , PTZ, lens control, alarm input and output, buffer storage and network transmission and other functions.

Ambarella IP Camera

Resolution	Type	Firmware	Time	Download Url
2MP	Normal	s2l33m_imx322_W_7.1.25.1	2020-06-04 15:39:53
3MP	Normal	s2l55m_imx123_W_7.1.25.2	2020-06-04 15:40:25
4MP	Normal	S2L55M_OV4689_W_7.1.18.3	2020-06-04 15:42:54
6MP	FISHEYE	S2E66_IMX178_W_7.1.3.4	2020-06-04 15:43:12

Tools

The Search Tool is a tool for searching online devices.The software can search the local area network with all the online devices,and can display the device relevant information.The Search Tool can also be used to modify the device’s network parameters individually or in batch,upgrade device individually,and modify the device password in batch.

Tools

Tool name	Version Info	Time	Download Url
Search Tool(Windows)	SearchTool for WIN_V1.5.3.231115_R1	2023-12-13 14:22:03
Search Tool(Mac)	SearchTool for MacOS_1.3.0.220121_R2	2022-01-24 14:54:13
TestTool(Windows)	TestTool_v2.0.3.6906	2020-07-08 15:01:38
IPWizardIII(Windows)	IPWizardIII_2.2.5	2018-11-07 16:38:30

Manual

The manual provides documents such as the Quick Start Guide for electronic files, User Manuals, and Installation Guide for each product, making it easy to understand each product in a simple or comprehensive way!

Manual

Class	Title	Language	Type	Time	Download Url
IPC	IP PTZ web6.0 User Manual	English	pdf	2022-11-24 19:03:12
	IP Camera Quick Start Guide Web6.0	English	pdf	2022-10-20 11:35:14
	IP Camera Web6.0 User Manual	English	pdf	2022-06-27 19:12:28
	Wi-Fi IP Camera Quick Start Guide Ali	English	pdf	2020-07-13 11:28:52
	Smart IP Camera Quick Start Guide Ali	English	pdf	2020-07-13 11:28:17
	IP Camera Quick Start Guide Ali	English	pdf	2020-07-13 11:27:47
	Wi-Fi IP Camera Quick Start Guide 350	English	pdf	2020-07-13 11:11:09
	Smart IP Camera Quick Start Guide 350	English	pdf	2020-07-13 11:10:39
	IP Camera Quick Start Guide 350	English	pdf	2020-07-13 11:10:01
	Dual Smart IP Camera Quick Start Guide BD	English	pdf	2020-07-13 11:00:58
	Camera Quick Installation Guide（Split Type）	English	pdf	2019-09-30 15:37:20
	IP Camera Quick Start Guide CK	English	pdf	2019-08-15 13:35:42
	Wi-Fi IP Camera Quick Start Guide BD	English	pdf	2019-07-12 10:18:00
	Smart IP Camera Quick Start Guide BD	English	pdf	2019-05-14 16:48:50
	IP Camera Quick Start Guide BD	English	pdf	2018-09-21 08:33:56
	Camera Quick Installation Guide	English	pdf	2018-06-19 16:11:51
	WiFi IP Camera Quick Start Guide	English	pdf	2018-06-19 16:11:38
	IP Camera User Manual	English	pdf	2018-06-19 16:11:19
	IP Camera Quick Start Guide	English	pdf	2018-06-19 09:25:31
NVR	NVR Quick Start Guide_6.0.pdf	English	pdf	2023-08-04 14:16:26
	NVR User Manual_6.0	English	pdf	2022-10-20 10:18:03
	NVR Quick Start Guide BD 6.0	English	pdf	2022-10-20 10:17:26
	NVR Quick Start Guide BV_5.0	English	pdf	2020-08-03 16:20:12
	NVR Quick Start Guide Ali_5.0	English	pdf	2020-08-03 16:19:40
	NVR Quick Start Guide 350_5.0	English	pdf	2020-08-03 16:18:41
	NVR User Manual_5.0	English	pdf	2020-05-28 13:34:56
	NVR Quick Start Guide BD_5.0	English	pdf	2020-04-09 16:26:42
	Wi-Fi NVR Quick Start Guide BD	English	pdf	2019-10-18 14:04:24
	Smart NVR Quick Start Guide BD	English	pdf	2019-07-09 17:00:34
	NVR Quick Start Guide BD	English	pdf	2018-09-03 09:02:14
	NVR User Manual	English	pdf	2018-06-19 16:12:58
	NVR Quick Start Guide	English	pdf	2018-06-19 09:32:18
XVR	XVR User Manual_5.0	English	pdf	2020-11-11 17:47:54
	XVR Quick Start Guide BV_5.0	English	pdf	2020-08-03 16:32:42
	XVR Quick Start Guide 350_5.0	English	pdf	2020-08-03 16:31:59
	XVR Quick Start Guide Ali_5.0	English	pdf	2020-08-03 16:31:34
	XVR Quick Start Guide BD_5.0	English	pdf	2020-06-09 17:16:09
	Smart XVR Quick Start Guide	English	pdf	2019-09-03 08:39:55
	XVR Quick Start Guide BD	English	pdf	2018-09-04 16:11:40
	XVR Quick Start Guide	English	pdf	2018-06-19 16:26:52
	XVR User Manual	English	pdf	2018-06-19 16:26:30
EX-SDI&HD-SDI DVR	EX-SDI&HD-SDI DVR User Manual	English	pdf	2018-12-21 08:28:55
	EX-SDI&HD-SDI DVR Quick Start Guide BD	English	pdf	2018-09-03 09:07:57
	EX-SDI&HD-SDI DVR Quick Start Guide	English	pdf	2018-07-11 10:15:48
PLC Kits	PLC Kits Quick Start Guide	English	pdf	2018-06-19 16:30:26
PoE Kits	PoE Camera Security System Quick Start Guide	English	pdf	2023-09-27 14:20:55
	PoE Kits Quick Start Guide BD	English	pdf	2020-07-17 16:47:43
	PoE Kits Quick Start Guide BD 5.0	English	pdf	2020-07-17 16:29:19
WiFi Kits	Wi-Fi Camera Security System Quick Start Guide.pdf	English	pdf	2023-08-04 14:26:10
	Wi-Fi Kits Quick Start Guide BD PGE	English	pdf	2022-02-14 16:18:53
	Wi-Fi Kits Quick Start Guide BD 5.0	English	pdf	2021-03-30 10:25:27
	Wi-Fi Kits Quick Start Guide BD	English	pdf	2021-03-17 14:29:38
	Non-economical Wi-Fi Kits Quick Start Guide BD	English	pdf	2019-07-11 16:28:04
	Economy Wi-Fi Kits Quick Start Guide BD	English	pdf	2019-07-11 16:26:58
	Smart Wi-Fi Kits Quick Start Guide	English	pdf	2018-09-03 08:40:56
	Smart Wi-Fi Kits Quick Start Guide BD	English	pdf	2018-08-24 09:40:43
	Economy WiFi Kits Quick Start Guide	English	pdf	2018-06-19 16:37:07
	Non-economical WiFi Kits Quick Start Guide	English	pdf	2018-06-19 16:36:55
XVR Kits	XVR Kits Quick Start Guide BD 5.0	English	pdf	2020-07-17 16:27:25
	XVR Kits Quick Start Guide BD	English	pdf	2019-01-07 17:10:53
	Smart XVR Kits Quick Start Guide BD	English	pdf	2018-08-24 09:41:18
	XVR Kits Quick Start Guide	English	pdf	2018-06-19 16:40:16
	Smart XVR Kits Quick Start Guide	English	pdf	2018-06-19 16:40:02
Consumer WiFi Camera	LCY4B LongPlus Quick Start Guide	English	pdf	2022-06-23 16:09:43
	LCY4A LongPlus Quick Start Guide	English	pdf	2022-06-23 16:08:49
	LTP4F LongPlus Quick Start Guide	English	pdf	2022-03-28 18:06:34
	LongPlus Quick Start Guide	English	pdf	2021-03-17 14:26:03
	Consumer Fisheye Camera P3 Quick Start Guide	English	pdf	2018-06-19 16:40:37
PoE Switch	RT2418 Managed Optical Fiber PoE Switch User Manual	English	pdf	2021-07-15 13:51:11
	HT812(100M&1000M) HT811 HT412 HT1612 Series PoE Switch Quick Start Guide	English	pdf	2019-04-03 08:53:12
	RT2418 Managed Optical Fiber PoE Switch Quick Start Guide	English	pdf	2018-11-06 14:23:13
	24+2+2 Unmanaged Optical Fiber PoE Switch Quick Start Guide	English	pdf	2018-06-19 16:41:30
	24+2 Managed PoE Switch Quick Start Guide	English	pdf	2018-06-19 16:40:56
Search Tool	Search Tool User Manual for Win&Mac	English	pdf	2018-06-19 17:03:49
App	iVMS380 App User Manual	English	pdf	2020-11-09 14:52:33
	Aliluya App User Manual	English	pdf	2020-08-03 15:24:55
	iVMS350 App User Manual	English	pdf	2020-08-03 15:24:20
	ACESEE App User Manual	English	pdf	2019-09-02 10:10:19
	iVMS320 App User Manual	English	pdf	2019-01-16 09:59:10
	BitVision App User Manual	English	pdf	2018-12-20 17:21:30
	FreeIP App User Manual	English	pdf	2018-06-19 16:42:20
	VR Panorama App User Manual	English	pdf	2018-06-19 16:42:05
VMS	iVMS330 Plateform User Manual for windows	English	pdf	2020-11-09 15:06:16
	iVMS320 User Manual for Mac	English	pdf	2019-04-15 15:28:59
	iVMS320 Plateform User Manual for win	English	pdf	2019-04-15 15:28:02
	VMS User Manual for Mac	English	pdf	2018-06-19 16:48:21
	VMS User Manual for Win	English	pdf	2018-06-19 16:48:06
	VMS Lite User Manual for Mac	English	pdf	2018-06-19 16:45:35
	VMS Lite User Manual for Win	English	pdf	2018-06-19 16:45:24
Coaxial	Camera Quick Installation Guide(Split Type)	English	pdf	2019-11-01 15:35:23
Smart Device	AI Face Recognition Device Quick Start Guide 08GRW-EU QR	English	pdf	2021-10-09 09:23:13
	Intelligent Terminal Health code quick start guide 02	English	pdf	2021-09-28 09:33:20
	AI Face Recognition Device Quick Start Guide 08GRW	English	pdf	2021-08-03 10:13:44
	AI Face Recognition Device Quick Start Guide 08GR	English	pdf	2021-08-03 10:12:25
	AI Face Recognition Device User Manual	English	pdf	2021-07-16 10:50:34
	Smart Device 2000 Quick Start Guide 02GYWT	English	pdf	2021-04-20 14:51:30
	Smart Device 2000 Quick Start Guide 02GYT	English	pdf	2021-04-20 14:50:55
	Thermal Smart IP Camera Quick Start Guide BMMH256	English	pdf	2021-04-07 19:10:11
	Dual Smart IP Camera Quick Start Guide BD BMMH32	English	pdf	2021-04-07 19:08:54
	AI BOX Quick Start Guide 5.0	English	pdf	2021-03-30 10:35:09
	Thermal Smart IP Camera Quick Start Guide	English	pdf	2021-03-09 14:58:56
	AI Face Recognition Device Quick Start Guide 05GRW	English	pdf	2020-12-14 09:24:26
	AI Face Recognition Device Quick Start Guide 05GR	English	pdf	2020-12-12 14:45:36
	Thermal Smart IP Camera Quick Start Guide OWL256	English	pdf	2020-11-24 10:20:05
	Dual Smart IP Camera Quick Start Guide BD OWL32	English	pdf	2020-11-24 10:19:21
	Thermal Smart IP Camera User Manual	English	pdf	2020-11-04 09:13:13
	Thermal Smart IP Camera Quick Start Guide CMLDISS500T-256	English	pdf	2020-11-04 09:12:37
	Temperature Measuring Metal Detector Security Gate BD CMLDISS500T	English	pdf	2020-11-04 09:11:47
	Smart Device 2000 Quick Start Guide 03AY	English	pdf	2020-11-04 09:09:55
	Smart Device 2000 Quick Start Guide 03AYW	English	pdf	2020-08-03 15:13:17
	Smart Device 2000 Quick Start Guide 02GY	English	pdf	2020-08-03 15:11:47
	Smart Device 2000 Quick Start Guide 02GYW	English	pdf	2020-08-03 15:10:26
	Smart Device 2000 Quick Start Guide 02GYH	English	pdf	2020-08-03 15:08:36
Consumer Camera with Battery	IP Camera Quick Start Guide X86V1R4BR4A	English	pdf	2022-02-22 14:52:34
	IP Camera Quick Start Guide normal	English	pdf	2022-02-22 14:52:17
	Y2A(RX07)	English	pdf	2021-12-06 17:28:06
	R4B(X86)	English	pdf	2021-12-06 17:27:50
	R4A(V1)	English	pdf	2021-12-06 17:27:25
	R2B(V3)	English	pdf	2021-12-06 17:27:04
	R2A(X82)	English	pdf	2021-12-06 17:26:51
	Q2A(X85)	English	pdf	2021-12-06 17:26:28
	P4A(X87)	English	pdf	2021-12-06 17:26:11
	P2A(X81)	English	pdf	2021-12-06 17:25:40

BitVision

The BitVision client is an easy to use P2P network camera video monitoring professional mobile phone client software, connected by a sequence number, the only global P2P network and network cameras installed in the home or office, view real-time video images, and image capture, video. The scene situation users can learn in the shortest possible time home or office. P2P network camera of the software production and the company in the network of cooperation to normal use.

BitVision

Channels	Version Info	Time	Download Url
BitVision	BitVision_Android_V21.1.11	2021-10-12 14:45:19
	BitVision_Android_V21.1.9	2021-09-02 10:00:37
	BitVision_Android_V21.1.7	2021-07-16 08:54:29
	BitVision_Android_V20.1.46.1	2020-11-13 09:38:58

ACESEE

ACESEE is an application platform software that can be used with Smart wi-fi device, it is a service APP launched for families and businesses. Through ACESEE, you can easily check real-time and play-back videos of apartments, villas, shops, factories, offices and other places; through ACESEE ‘s alarm service, you can take safety protection at the first time once you receive abnormal information about the places you are concerned about. No matter where you are, your home and business are nearby always.

ACESEE

Channels	Version Info	Time	Download Url
ACESEE	ACESEE_Android_V1.0.41	2021-11-22 19:43:46
ACESEE	ACESEE_PC(Windows)_V1.0.0.10	2021-05-07 17:33:41

iVMS350

iVMS350 is an application platform software that can be used with Smart device。 Main function: 1:Remote-monitoring: View video via APP remotely, know what is going on anywhere and anytime; 2: Two way audio function: audio in and audio out; 3:Device sharing: Share the device with your family numbers, view together, 4:Motion detection Alarm: Alarm and picture capturing about abnormal situation, guard the security.

iVMS350

Channels	Version Info	Time	Download Url
iVMS350	IOT_iVMS350_Android_V21.1.05.3	2021-01-28 13:32:52
	IOT_iVMS350_Android_V20.1.41.4	2021-01-14 08:28:39
	IOT_iVMS350_Android_V20.1.39.1	2020-09-29 09:37:17
	IOT_iVMS350_Android_V20.1.36.4	2020-09-15 16:59:00

LongPlus

LongPlus is an application platform software that can be used with cloud device. Main function: 1:Remote-monitoring: View video via APP remotely, know what is going on anywhere and anytime; 2: Two way audio function: audio in and audio out; 3:Device sharing: Share the device with your family numbers, view together; 4:Cloud storage of timing video and alarm video.

LongPlus

Channels	Version Info	Time	Download Url
LongPlus	LongPlus_Android_V21.1.35	2021-10-14 20:36:07

IVS365

IVS365 is an application platform software that can beused with device module. Main function: 1:Remote-monitoring:View video with APP remotely,know what is going on any where and anytime; 2:Two way audio function:audio in and audio out; 3:Device sharing:Share the device with your family numbers,view together; 4:Motion detection Alarm:Alarm and picture capturing about abnormal situation,guard the security.

IVS365

Channels	Version Info	Time	Download Url
IVS365	IVS365_Android_1.0.0.211101_R6	2021-11-16 14:22:38
IVS365	IVS365_Android_1.0.0.210619_R3	2021-06-19 11:46:08

SDP2000

SDP2000 is an application platform software that can be used with smart terminal devices. It supports management devices through network protocols, integrates multiple functions such as device management, personnel management, access management, and report management. It provides flexible and diverse deployment solutions. The server can be connected to multiple intelligent terminal devices, manage multiple entrances and exits, and can be widely used in airports, entry and exit gates, train stations , government agencies, schools, scenic spots, large factories and other places that need to be identified to help customers achieve Efficient, safe and intelligent entrance and exit management

SDP2000

Channels	Version Info	Time	Download Url
SDP2000（Windows）	SDP2000_EN_x64_V2.6.3.220209_R2	2022-02-14 17:44:52

LongPlus Apps FAQ

admin — Tue, 09 Jan 2024 10:08:14 +0000

LongPlus Apps FAQ, The LongPlus client is an easy to use P2P network camera video monitoring professional mobile phone client software, connected by a sequence number, the only global P2P network and network cameras installed in the home or office, view real-time video images, and image capture, video. The scene situation users can learn in the shortest possible time home or office. P2P network camera of the software production and the company in the network of cooperation to normal use.

App Download

Simply download the Vichome app from the Apple Store (iOS devices) or Google Play (Android devices) and have full control over all security products. This means that you can monitor your home or property whenever you like.

As a powerful helper, our app will help you stay connected to your home or business when you’re not there and help keep you safe when you are.

NOTES🚩: Vicohome APP is a mobile application and we currently do not provide PC version or iPad version of the APP.

We greatly appreciate your support and welcome to stay tuned for more.

How do download LongPlus App on a PC?

🟠 LongPlus APP is a mobile application. Unfortunately, we currently do not provide PC version and iPad version of the APP. We are developing the web version for use and we greatly appreciate your support and welcome to stay tuned for more.

What is the default language of LongPlus App?

🟠 The default language when LongPlus Home APP is installed follows the system language of your phone, and can be modified manually after installation.

How many LongPlus security cameras can connect to one account?

🟠 One account is capable of 50 cameras maximum. However, we recommend having no more than 12 cameras connected to a single Wi-Fi network to ensure the best connection.

What are the differences between all subscriptions?

🟠 If you have No Plan, you can enjoy 3-day + no more than 0.5 GB cloud storage of recorded videos for free. But you cannot use intelligent features, such as AI Analysis, intelligent notifications, and activity zones. Once you register a LongPlus account, you get the 3-day + no more than 0.5 GB cloud storage of recorded videos automatically.

LongPlus Plan		Basic	Advanced	Professional
Package privileges	Privileges	Unlock intelligent features, such as AI Analysis, intelligent notifications, and activity zones
	Cyclic storage	15 days	30 days	60 days
	Cloud storage	2GB	4GB	8GB
Monthly package		$2.99	$4.49	$7.99
Season package		$7.99	$12.49	$22.99
Annual package		$30.99	$48.49	$89.99

Will there be a reminder when the camera battery is low?

🟠 You will receive a notification from the APP when the camera’s battery is below 10%.

Why can’t I receive a verification code when I register the app?

🟠 It is possible to enter the spam mailbox, please check the spam mailbox

🟠 Please check if you have entered the correct email address

If the camera is stolen, can I still view previous records?

🟠 Yes, you can view historical cloud recordings in LongPlus APP, and all cloud recordings that have not been overwritten can be viewed

How can I remove too many reminder messages from the app?

🟠 Mark all APP message pages as read

🟠 Turn off APP message push

🟠 Unconnected the device, uninstall the APP and reinstall the connection

LongPlus Apps FAQ

How to set the motion detection duration?

Please tap the camera “setting” icon > tap “Motion Detection” > tap “Duration” and select the duration you want.

How to enable night vision?

After “Night Vision” is enabled, the camera will be able to “see” clearly in the dark. Particularly, it will offer high-quality nighttime images.

To enable “Night Vision”, please tap the camera “setting” icon > tap “Lighting Setting” > enable “Night Vision”.

There are two night vision modes, infrared mode and white light mode. The difference between the two modes is in the color rendering of the picture. In infrared mode, the picture is in black and white and is clearer while in white light mode, the color of the picture will be restored to the greatest extent.

How to adjust the sensitivity of night vision?

The sensitivity of night vision is actually the sensitivity of the ambient light sensor. The ambient light sensor senses the brightness of the light available around your camera. When it senses that the light is darker than the threshold, the camera will enter the night vision mode. By adjusting the sensitivity, you can control how easily the camera enters the night vision mode. The higher the sensitivity, the easier the camera enters the night vision mode.

To adjust the sensitivity, please tap the camera “setting” icon > tap “Lighting Setting” > tap “Light sensitivity level”.

How to turn on the white light/spotlight?

Important: Most battery cameras have a white light/spotlight. However, for a few battery cameras, they don’t have a white light/spotlight. Neither do the plug-in cameras.

You can tap the camera “setting” icon > tap “Lighting Setting” > enable “Flashlight Alarm”. After that, the white light/spotlight will be flashing for a while once the camera is triggered by any movements. Of course, if there is no “Flashlight Alarm” option under the “Lighting Setting” page, that means that your camera does not support a white light/spotlight.

However, if you want the camera’s white light/spotlight to be on constantly in the dark or at night, you can turn off “Flashlight Alarm” and set “Night Vision Mode” as “White light mode” instead.

How to use AI recognition feature?

This is a paid feature, and you need to purchase the Awareness service to use it.

After you purchase the Awareness service, the AI recognition feature is enabled, and the cloud system can be able to recognize people, pets, vehicles, and packages in the video and analyze their actions to send you smart notifications.

These videos will be encrypted and analyzed by an AI algorithm in the cloud server (AWS), and then according to your selection (person/pet/vehicle/package) to decide whether to send you a notification or not.

The introduction of AI recognition feature

The AI analysis result comes from encrypted AI algorithm analysis. Once you turn on the classification feature, the camera will analyze the video and you will be notified only when the camera recognizes a person, pet, vehicle, or package. The smart notifications depend on which classification(s) you select.

• Person

◦ After a Person is selected, you will be notified when a person is recognized.

◦ The recorded video in the library will be marked with a “person” icon.

◦ You can quickly filter out all the person’s videos by only selecting the “person” tag.

• Pet

◦ After Pet is selected, you will be notified when a pet is recognized.

◦ The recorded video in the library will be marked with a “pet” icon.

◦ You can quickly filter out all the pet videos by only selecting the “pet” tag.

• Vehicle

◦ After Vehicle approaching/Vehicle leaving/Vehicle parked is selected, you will be notified when an approaching/leaving/parked vehicle is recognized.

◦ The recorded video in the library will be marked with an “approaching/leaving/parked vehicle” icon.

◦ You can quickly filter out all videos of approaching/leaving/parked vehicles by only selecting the corresponding tag.

• Package

◦ After the Putting down package/Picking up package is selected, you will be notified when a dropped-off/picked-up/delivered package is recognized.

◦ The recorded video in the library will be marked with a “dropped-off/picked-up/delivered package” icon.

You can quickly filter out all videos of dropped-off/picked-up/delivered packages by only selecting the corresponding tag.

How to filter out videos with tags?

Tap Library tab-> Tap the “search” icon on the top left->select any tag you want to see->tap Save on the top right. Then you will be able to see all recordings made with the tag you select.

Note:

1. Currently, once you purchase the Awareness service, it will apply to all the added cameras.

2. This AI recognition will reduce push disturbances and will help you quickly know the movements.

If you want to try the AI recognition feature, please click “No plan” in “User“.

Or you can open Camera Setting to click Notification Setting to tap Buy now.

Also, you can open Camera Setting to click AI Analysis to tap Buy now.

If you have any questions, please send us feedback for further assistance.

How to set up the Activity Zone?

This is a paid feature, and you need to purchase the Cloud service to use it.

🟠 Activity Zone is a cloud-based feature that encrypted analyzes the motions and interactions in the set zone using an AWS computing server. It is a feature combined with intelligent push.

🟠 How to set up the activity zone?

You can tap the camera “setting” icon->tap Activity Zone to add/edit/delete activity zones. To add an activity zone, tap + plus icon on the top right. To edit/delete an activity zone, tap the “setting” icon.

🗒️Notes:

• When you set an activity zone, you will only receive notifications of motions detected in the zone. However, the camera will still record a video of the motions, no matter if it is in the set zone or not.

• You can set 3 activity zones at most for each camera which can be changed and deleted after being added.

• If you set an Activity Zone, please ensure that the zone you have drawn covers the entire area of interest. Sometimes, users who set incomplete Activity Zones lead to devices missing notifications.

🟠 What will happen if I set the Activity Zone?

• 1. If movement enters the zone, the system will push notifications and record videos.

• 2. You can also only receive notifications when motions are detected in the zones. Please rest assured that only unwanted notifications will be filtered, and the camera will still record the motions.

What is a package detection feature?

This is a paid feature, and you need to purchase the Awareness service to use it.

Package detection is a technology based on the continuous evolution of algorithms and massive data. When the camera watches the package being picked up or put down, it will notify you of a push message. You can check the status of the package in the push message in the notification bar. The detected package is highlighted by a bounding box in your notification.

How to make Package Detection work?

1.Camera position and distance.

It is recommended to place your camera at a height of about 8 feet( 2.5 meters) and tilt it so that you can see the area where the package is located.

At the same time, the distance between the camera and the package should not exceed 10 feet (3 meters).

After removing the camera for charging or changing the location of the camera, remember to reconfirm whether the package position is accurate.

2.Camera view.

Please make sure that the package is visible in camera view and that it is not blocked by other objects.

At night or in the case of insufficient light, the detection capability is decreased. Please mainly refer to the detection results during the day or under sufficient light conditions.

3.Select package.

Please don’t forget to select the package in the Notification Settings/ Smart Push.

At the same time, frame the area where the package may appear on the video screen in conjunction with the location of the package on the ground to improve the recognition accuracy of the package.

Tips: The minimum detection size of a package is 8x10x1in (20x25x2.5). It may be difficult to detect a package that is less than the minimum size.

Why sometimes a package cannot be detected?

Package detection is a technology based on the continuous evolution of algorithms and massive data. Sometimes, the detection rate is low. Please check the following reasons:

1.In the case of nighttime or insufficient lighting, the detection rate of regular boxes will become lower.

2.In the case of irregularly-shaped packages, the detection rate of the package will become lower.

3.In the case of interlaced lighting and shadow at night, the detection rate of the package will become lower.

4.In the case the distance between the camera and the package is too close or too far, the detection rate of the package will become lower.

5.If the package stays for a long time, the detection ability will be affected. It is recommended that you take it away in time after receiving the package notification.

If you have any questions, please send us feedback for further assistance.

Can the device volume be adjusted?

🟠 Yes, you can tap the camera “setting” icon->tap Sound Setting to enable the siren of the camera, set the voice language and volume for the camera.

How to view the app version?

🟠 To view the app version, please open the app > tap “User” > tap “About us”.

🟠 BTW, if you want to update the app or check whether there is a new version available, you can open the “Google Play” app or the “App Store” app > search for “LongPlus”

Why are notifications delayed?

🟠 There are three steps to receive a motion event notification on your phone.

• Step 1 Camera detects a motion event and sends it to its cloud server on AWS;

• Step 2 The cloud server sends the motion event info to Apple(iOS)/Google(Android) notification server;

• Step 3 Apple(iOS)/Google(Android) notification server sends the notification to your phone, and there will be a pop-up notification on your phone.

Usually, all three steps will be completed within a few seconds. However, in some cases, a delay may occur at step 1 or 3.

There may be tens of seconds delay at Step 1. In most cases, this is due to a poor or unstable network connection. Please check and ensure that the Wi-Fi network connection is good and the camera is installed in a place with a strong Wi-Fi signal. Please also select 720p resolution (SD) for video recording to reduce streaming bandwidth.

There may be minutes or even tens of minutes delay at Step 3. Many external factors might cause this delay, such as Apple/Google’s notification server, the phone’s poor or unstable network connection, etc. Most of the time, it can return to normal after a while.

🗒️ Note: For some brands of Android phones, to fix the delay, you must add our App to the battery-saving whitelist in your phone’s Settings. It’s because the battery management of these Android phones will kill all background running apps, causing the apps to fail to receive the notifications from Google(Android) notification server in time.
How to add our App to the battery-saving whitelist: Go to your phone’s Settings > Apps > Our App > Battery > Battery optimization > Don’t optimize.

Why can’t I receive notifications?

🟠 The failure to receive notifications may be caused by the following reasons, please check one by one:

(1) The LongPlus app is not granted “Notifications” permission. When the “Notifications” permission is not allowed, your phone isn’t able to receive any notifications from LongPlus app. Please open the Settings app on your phone > find/search for “LongPlus” > tap “Notifications” and enable it.

(2) The “Motion Detection” feature is not enabled. When “Motion Detection” is disabled, the camera isn’t able to be triggered by any movements, let alone notifications. Please open LongPlus app > tap the camera “setting” icon > tap “Motion Detection” > enable “Motion Detection”.

(3) The “Notification” feature is not enabled. When “Notification” is disabled, the camera is only able to record videos of the movements but isn’t able to send notifications to your phone. Please open LongPlus app > tap the camera “user” icon > tap “Message” > enable “Notification”.

(4) The camera’s Wi-Fi connection or your phone’s network connection is poor or unstable. Please check and ensure that both your camera’s Wi-Fi connection and your phone’s network connection are good for receiving notifications.

Why can’t I receive notifications?

🟠 The failure to receive notifications may be caused by the following reasons, please check one by one:

Why are notifications delayed after purchasing a plan?

🟠 When you have no plan, there are three steps to receive a motion event notification on your phone.

• Step 1 Camera detects a motion event and sends it to its cloud server on AWS;

• Step 2 The cloud server sends the motion event info to Apple(iOS)/Google(Android) notification server;

• Step 3 Apple(iOS)/Google(Android) notification server sends the notification to your phone, and there will be a pop-up notification on your phone.

However, when you purchase a plan, there will be one more step between Step 1 and Step 3. That is: The motion event is been analyzed by the AI algorithms in the cloud to decide whether to send the notification or not. For example, if you select “Person” under the “Notification Setting” page in the app and the camera recognizes a person in the motion event after analysis, it will decide to send the notification, and vice versa. That’s exactly why you may feel a little longer to receive a notification after paying.

How to cancel automatic renewal?

🟠 For iOS users, to cancel the automatic renewal, please manually turn off the automatic renewal in iTunes/Apple ID settings at least 24 hours before the expiration time of your subscription. You can cancel it in iCloud payments, Setting – iTunes Store & App Store – Apple ID – View Apple ID – Account – Subscription, find our App, and close.

🟠 For android users, to cancel the automatic renewal, please manually turn off the automatic renewal in Google Play Store settings at least 24 hours before the expiration time of your subscription. You can cancel it in Play Store payments, Mine – Subscription, find our App, and close.

🗒️ Note: If you cancel within 24 hours before your service expires, you will still be charged for the next subscription period. The subscription service will end at the end of the next subscription period.

Remember the password when logging in

🟠 Please click the Remember Password button below your account password.

When you check the 「Remember password」 option, we will encrypt and store this information locally on your phone. After you check this option, you don’t have to enter the password again when you log in next time. Please be assured that the information will not be passed on. You can also choose not to check this option, we will not record locally, and you need to enter the password again when you log in next time.

Remember Wi-Fi name and password after successful connection

🟠 When you select the “Remember Wi-Fi name and password after successful connection” option, we will encrypt and store this information locally on your phone, and will not transmit it to the outside. You can delete this information at any time.

How to reset the password?

🟠 Currently, there are two ways to support password resetting.

(1) If you remember the current password, please click your account avatar in the “User” Section > tap “Change password” and follow the instructions on the page to reset your password.

(2) If you have forgotten your current password, please click “Forgot your password?” in the login page, then you need to enter the e-mail/phone of your account to accept the verification code. After entering the correct verification code, you can reset your password.

🗒️ Note: The password must contain at least one uppercase letter, one lowercase letter, and one number, and the minimum length of the password must be 8 characters.

Why is a log-in prompt message indicating no account has been registered, although the account has been registered?

🟠 The following reasons may lead to the error prompt. Please check them one by one:

(1) Please confirm whether to select the corresponding country.

(2) Please make sure the account and password you entered are correct.

(3) Spelling error. Please ensure your account and password are spelled correctly. A misspelling may result in an account that doesn’t exist.

Why is the connection unsuccessful after scanning?

If the camera cannot scan the QR code generated by the app, the reasons may be as follows. Please check them one by one.

🟠 Camera is not in scan mode (continuous “ding dong ding dong” sound)

• For battery cameras, turn on the camera and double-tap the power button.

• For plug-in cameras, unplug and re-plug to make sure the power adapter and power cable are properly connected. If it still doesn’t work, you can find the reset button on the top of the camera, and hold it for 3 seconds (for some models, you may need to find the reset hole on the top of the camera, then use the pins or pins in the box, etc. A pointed object presses the restart hole for 3 seconds).

🟠 The camera lens is dirty. Please peel off the plastic protective film first. If your camera’s lens is dirty, clean it. Please avoid leaving fingerprints on the camera lens.

🟠 The camera cannot find the focus of the QR code

🟠 Make sure the phone and camera are aligned, then slowly move the camera back and forth to the QR code on the phone to find focus.

🟠 The distance between the camera and the phone should be 6-12 inches (15-30 cm).

🟠 Please do not scan the QR code in a backlit or dark environment.
.

If the problem persists, please submit feedback on the app for further technical assistance.

What should I do if the camera reports an error after scanning the QR code?

🟠 The camera reports a “Wi-Fi SSID not found” error
The camera only supports 2.4GHz Wi-Fi. Please make sure to connect the camera to 2.4GHz Wi-Fi.
Please make sure the Wi-Fi signal is present and working. You can try to connect Wi-Fi to your phone, if you can get online normally, it means Wi-Fi is working properly.

This error may be caused by the camera being too far away from the Wi-Fi router. Please place the camera near the Wi-Fi router or as close as possible to the Wi-Fi router.
It is recommended that the Wi-Fi SSID (name) does not contain special characters or is too long. If the Wi-Fi SSID (name) contains special characters or is too long, try simplifying the Wi-Fi SSID and try again.

🟠 The camera reports a “Wi-Fi password error” error
Please double check the password you have entered and make sure it is correct. Note special characters such as spaces.
It is recommended that the Wi-Fi password not contain special characters or be too long. If the Wi-Fi password contains special characters or is too long, try simplifying the password and try again.

🟠 The camera reports a “Cloud service connection failed” error
If the camera reports a “cloud service connection failed” error, it means the camera cannot establish a connection with the cloud server.
Please make sure your Wi-Fi router is connected to an available network. You can try to connect Wi-Fi to your phone, if you can get online normally, it means Wi-Fi is working properly.
If yes, but the problem persists, restart the Wi-Fi router and try again.

If the problem persists after restarting the Wi-Fi router, it is likely that the Wi-Fi router is subject to some restrictions. In this case, you can try the following:
Unrestrict the Wi-Fi router: enter the administrator address of the router in the browser address bar (usually the administrator address will be written on the main body of the router) > enter the administrator password to enter the management site > click LAN > click DHCP Servers > Under “DNS and WINS Server Settings” set Server 1 to 8.8.8.8 and Server 2 to 8.8.4.4.

If possible, reset and reconfigure your Wi-Fi router Or try connecting the camera to another Wi-Fi.

🟠 The camera reports an “authentication error” error
This error may be caused by an unsupported authentication method for the router.
Please set the authentication method of the router to WPA-PSK or WPA2-PSK. Please note that the camera only supports the AES encryption algorithm, not the TKIP encryption algorithm.
The error can also be caused by special authentication methods like SMS/Web authentication being enabled.
Please disable any special authentication methods such as SMS/Web authentication.
If possible, try connecting the camera to another Wi-Fi.

🟠 The camera reports a “timed out retrieving IP” error
The error may be caused by the router’s DHCP server not being enabled.
Please enter the administrator address of the router in the browser address bar (usually the administrator address will be written on the main body of the router) > enter the administrator password to enter the management site > click LAN > click DHCP server to make sure the DHCP server is enabled And the IP pool address is set correctly.

The error may also be due to too many devices connected to the router, so the camera cannot obtain an IP address from the router.
Please try restarting the router and try connecting the camera again.
If possible, try connecting the camera to another Wi-Fi.

If the camera does not report anything, or if you are still unable to connect to the camera after trying the listed solutions, please submit feedback on the app for further technical assistance.

Why can’t I find the QR code on the camera body?

🟠 The QR code on the camera body includes the model number and serial number of the camera. It’s usually affixed to the camera’s sticker.
🟠 You can find it behind the camera.
🟠 With some (special) models, you may need to remove the camera’s case to access it.

For other models, there is no QR code on the camera body. In this case, you can directly submit feedback for further technical support.

Why do images/pictures look blurry?

The following factors may cause blurred images/pictures. Please check them one by one.

• Please make sure the protective film on the camera lens is removed.

• Please make sure the camera lens surface is clean, not covered by anything, scratched or worn.

• When the network connection of the camera is poor, the image quality may be affected. In SD mode (720p), the image/picture is blurrier than in HD mode (1080p).
To get a clearer live image, you can click the “Full Screen” icon in the bottom right corner of the live window > click “SD” and change it to “HD”.
To get a clearer playback/recording image, you can click the camera “Settings” icon > click Motion Detection > click “Resolution” > choose “HD”.
Note that HD will use more network data (bandwidth) and will consume more battery power.

• If the camera is dropped from a high place, the imaging unit may be damaged. If the camera malfunctions due to a hardware issue, please contact the seller directly.

Yoosee Camera installation and user guide

admin — Sun, 14 May 2023 09:05:30 +0000

Yoosee Camera installation and user guide, Yoosee is a charge-free APP custom-made for the new generation of smart home appliance. It adopts the advanced Cloudlink P2P network transmission technology.

Remote monitoring can be realized so simply, letting you care about your families and friends at any time everywhere.

Download the latest version of Yoosee.

Yoosee is a charge-free APP custom-made for the new generation of smart home appliance. It adopts the advanced Cloudlink P2P network transmission technology. Remote monitoring can be realized so simply, letting you care about your families and friends at any time everywhere.

Yoosee Camera

Read Next :

Wansview PC setup guide

Uniview Guide EZStation

Tuya Camera User Guide

YOOSEE FOR PC

How to use yoosee computer software？

The first way

Once you add the camera on your phone, log in to your yoosee account on your computer software and you will be able to watch the camera.

Double click the camera to watch the video

The second way

The phone did not add the camera, only use the computer to watch.

Select admin login, username: admin without password

Click the mark ‘ + ’ on the lower left corner.

The camera needs to be connected to a network cable before you can add it.
When the computer and camera are in the same network, the camera will be searched automatically.
If the search does not work, try to add it manually.

Manually add a camera, enter the device ID, the default password 123, the name can be entered freely.
The device ID is on the label of the camera.

Double click the camera to watch the video

Key Description

CMS setting instructions

File save path: Change the file save location
Reserve space: the amount of hard disk space to save the file, the bigger the video save time, the longer it will be.
Record time for package: default 60 minutes to save once, reduce the time to reduce the probability of video loss, if 10 minutes to save once.
Cycle Record: When the storage space is full, it will automatically delete the earliest video files

Auto start record when monitoring: After starting, the software will automatically start recording when you open it
Connect all of device automatically: After starting, open the software will automatically connect the camera
Render Mode: If the video display is abnormal, try to change the mode
Check for product updates on startup: Check the client version
Monitor: Not recommended to change

Tutorials

yoosee video tutorial

Camera manual

Add Camera

There are three ways of adding camera. (Both can be viewed by remote, which means you can view it when outside.)

This camera manual is the latest version, some older versions of the camera do not support some features

One Way：Add a hotspot

There is no need to connect the network cable to camera.
1. Open the APP and register an account to log in. You can register with your mobile number or email

2. Click ‘+’ > Add a hotspot > Confirm the current status of the camera

3.Select your home wififi and input your password, then click button ‘Next’ to continue.

5GHz wifi cannot be supported, it supports 2.4GHz only.
The hidden wifi cannot be supported.
The special characteristics cannot be supported.
The settings on the router cannot be started, such as AP isolation, anti rubbing network to restrict wifi access.

4.Click ‘Connect Wi-Fi started with GW_’ button and connect the wifi with the ‘GW_AP’ starting. After connected，go back to the APP.

5.Wait for the camera to connect to the wifi, after successful connection set the device name and you can start using it.

Prompt wifi connection failure, maybe the wifi password was wrong or the network is 5GHZ at the moment.
So please make sure the wifi name and password are correct, then reset and connect it again.

One two：Smart addition

Note: Cameras before 2021 may not support QR code scanning

1. Click ‘+’ > Smart addition > Confirm the current status of the camera

2. Enter your wifi password, then let the camera scan the QR code.

（If your camera does not support QR code scanning, click to open acoustic wave network connection）

The camera can only scan the QR code at a distance of 10-30cm

Successfully scan the QR code, or recognize the sonic message, the camera will have a voice prompt.
After successful connection set the device name and you can watch the camera.

One three：Add online (Adding a camera to a network cable)

1. Connect the camera to a LAN port of the router by cable, and connect the cellphone to the same router Wi-Fi.

Click ‘+’ > Add online > Confirm the current status of the camera

2. Click the searched camera, set the device name and you can start using it.

Sharing the Camera

Click the mark ‘Share icon ’ which means sharing camera.

When share it to others, he or she needs to download APP to do it.
It can be shared by putting account or scanning QR code.

Motion Detect Setting

Click the mark ‘Icon ’, turn the Alarm System on .

To set up alarm recording, please set up in Record settings

In the Alarm settings, you can set the detection sensitivity, send alarm notifications to email, and make alarm sounds.

Object tracking: When turned on, the camera will follow moving objects (some cameras do not support this feature)

Recording Setting

All day record is enabled by default, you can set other modes.

All day record : continuous recording
Alarm record: Alarm record, it will record only when motion is detected
Schedule record: start recording in a specified time

Click ’Playback‘ and select TF card to view the video

yoosee camera User manual

Account and Password

Can not receive the verification code when registering Yoosee with phone number or email?

（1）Only two verification codes can be obtained within 24 hours.

（2）Ensure the SMS spam manager is disabled in your phone.

（3）Check whether the verification code is in the junk mailbox.

How to change the APP log-in password.

（1）If you remember your password, find me in the APP, click the image to be into the account information and change the password.

（2）If you forget the password, please log out and click the”Forget password?” in the log-in screen and change the password according to the guidance.

Note: Above methods are only applicable for the user registered by the phone number and email.

How to set up the passwords after logging on through Facebook.

Click the image to come into account information in Me of APP, firstly you should bind your phone number and then set up the log-in passwords according to the guidance.

Failed to add camera

How to reset the camera?

Press the Reset on the camera for 5-10 seconds, it will give a voice tone of “Reset successful” or sharp noise if resetting successfully.

No response after long press the reset button?

If there is no response after resetting the camera for several times, please contact the seller to return to the factory to repair.

Heard the voice tone “Device is online already” , but it shows the connection is failed.

（1）Restart the router and mobile, reset the device and re-add.

（2）Confirm the WIFI can be connected to the Internet stably.

Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can surf online normally.

（3）Change the internet and re-add the camera.

If there is no other WIFI to change, use mobile hot-spot as the router, reset the device and then re-add.

Failed to search the camera when connecting the device via “Fast networking”

（1）Confirm the camera has been reset successfully (Press Reset more than 10 seconds)

（2）Confirm the camera support “Fast networking” .

Confirmation methods: when the camera gives voice tone of connecting camera via “Fast networking” or “AP connection”, it means that the camera supports “Fast networking”, otherwise, Please change other methods to connect.

（3）Confirm the APP has opened the location permission (GPS permission)

（4）Confirm that you have set up according to the above operations. If the issue still exists, please try other connection methods.

Use the wired connection but can not connect to the camera

（1）Confirm the camera is reset successfully.( Long press Reset more than 10 seconds)

（2）Confirm the mobile WIFI is the same with the one connected by the camera.

（3）Delete the added cameras in the APP.

（4）Confirm the APP has opened the location permission(GPS permission)

（5）Restart the mobile and APP to search the camera.

（6）Confirm that you have set up according to the above operations. If the issue still exists, please contact the seller to return to the factory to repair.

Failed to connect the camera after changing the router or WIFI password.

（1）Delete the added cameras in the APP.

（2）Restart the router and reset the camera to re-add

（3）If the the problem still exists, you shall connect the camera with wire or change the network to re-add.

Monitor is unavailable

The camera is offline

（1）Remove the memory card, power off and restart router and camera (no need to reset), then confirm whether it can be online.

（2）If the problem still exists, delete the added cameras in the APP, reset the camera and re-add.

（3）When the camera is online, Please confirm the APP and camera firmware is the latest version.

Note: If there is a red spot in the Firmware Update, it means the firmware is upgradable.

The image is always loading when monitoring

（1）Confirm the camera firmware of APP is the latest version.

How to confirm firmware version: open the app—click “settings”—slide to the App bottom and click “Firmware update” and confirm whether it is the latest version.

（2）Remove the memory card, power off and restart the camera (No need to reset), and confirm whether the video display can be loaded.

（3）If the problem still exists, reset the camera and re-add.

（4）Use the WIFI to connect the camera and bring the camera close to the router or change to Wired connection.

（5）If the problem still exists, please contact the seller to return to the factory to repair.

Monitoring is available in WiFi network but failed to work with mobile data.

（1）Confirm the APP and firmware of camera is the latest version

（2）If the problem still exists, please contact customer service in wechat or send email.

Failed to monitor after changing the router or WIFI password.

（1）Delete the added cameras in the APP.

（2）Restart the router, reset the camera and re-add.

（3）If the problem still exists, use the wire to connect the camera or change the network and re-add.

The video playback can not be checked

The App gives the prompt of “The network is busy, please try again later.” when checking “TF card”.

（1） Make sure the phone can monitor the camera.

（2） Confirm that both Yoosee APP and camera firmware are the latest versions.

（3）Take multiple attempts to view “TF card” playback, and if the problem still exists, please “format the memory card” or change a new card.

The monitoring goes black when checking video playback.

（1）Make sure the phone can monitor the camera.If not, please contact the seller to return to the factory for maintenance.

（2）Confirm that both Yoosee APP and camera firmware are the latest versions.

（3） If the problem persists, please format the memory card or change a new card.

（4）If the problem still exists, please contact customer service in wechat or send email.

There is no video recorded in memory card.

Case 1: The video setting is normal, but there is no video file in the playback.

（1） Enter “recording Settings”, select “manual record”, stop video record and then format the memory card.

（2）Restart recording.

Note: The camera does not support memory card of LD brand.

Case 2: when playing back, it prompts “No TF card inserted”

（1）Remove the memory card and insert again.

（2）Plug the card into a similar product or computer to see if it can work properly.

（3）Change a new memory card and use it after formatting.

（4） If the APP format fails, please format it in the computer.

Note: When the computer formats the memory card, the file system selects FAT32.

Cards with capacity of more than 64G should be formatted via a computer using third-party tools, such as: partition assistants.

Case 3: “No TF card inserted” is indicated in video setting and “TF card” playback.

（1）Remove the memory card and insert again.

（2） Plug the card into a similar product or computer to see if it can work properly.

（3） Change a new memory card and use it after formatting.

（4） If the problem still exists, please contact the seller for repairing.

Alarm and push notification

Unable to bind a mailbox to get alarm notification

（1）Enter Settings in web mail and start SMTP service.

（2）In the alarm mailbox binding page, input the mailbox user name and password/authorization code.

The alarm picture on the message page cannot be displayed normally.

It is possible that the alarm pictures are failed to be displayed somtimes. We will improve it for future upgrade.

No objects move in front of the camera, but get the motion alert?

（1）Turn down the “Alert Sensitivity” for motion detection.

（2）It’s normal that the alarm is triggered when there is light change or small objects moving in front of the camera.

The mailbox is bound, but the alarm email cannot be received.

（1）Confirm that all alarm settings are on, and the alarm status is set to alert.

（2）Unbind the mailbox, get the SMTP authorization code again and then bind the mailbox.

（3）If the problem still exists, please change the mailbox.

Why warning facilities no alarm?

（1）Confirm that all alarm settings are on, and the “Away” mode is open to make the camera on guard.

（2）Confirm that the notification permissions of Yoosee APP and mobile phone are enabled normally.

（3）The home owners need to set the permissions for visitors to receive the alarm push.

（4）Power off and power on the camera again (without reset to factory setting) , or reset the camera and re-add.