App Download

Simply download the Vichome app from the Apple Store (iOS devices) or Google Play (Android devices) and have full control over all security products. This means that you can monitor your home or property whenever you like.

As a powerful helper, our app will help you stay connected to your home or business when you’re not there and help keep you safe when you are.

NOTES🚩: Vicohome APP is a mobile application and we currently do not provide PC version or iPad version of the APP.

We greatly appreciate your support and welcome to stay tuned for more.

LongPlus Camera Setup Guide

🔎DOWNLOAD  TODAY📲

【OR】Press and hold this QR code to automatically identify and install

How to properly install the security camera?

🟠 When installing security cameras, LongPlus always recommends placing cameras up high. The outdoor installation location should be 7ft away from the ground. Here are the best places to install security cameras around your home: front & back doors, garage & driveway, yard, common areas, main stairway or hallway, or any side doors or large first-floor windows that an intruder could gain access through.

🟠 Typically, home cameras are placed in the corners of the room to optimize the viewing angle. LongPlus recommends at least two cameras to fully cover a large space, such as a living room. To fully monitor your home, users can add cameras in each room to achieve a complete home monitoring system.

🟠 Battery cameras can not be installed behind a window/glass if you want to use the “Motion Detection” feature.

Battery cameras use PIR (passive infrared) motion detection, an energy-efficient (saving battery power) technology that captures motions by detecting infrared radiation (radiant heat) emitted or reflected by objects. When the camera is mounted behind a window/glass, infrared radiation does not pass through the window/glass. As a result, the “Motion Detection feature” does not work reliably. If you want the camera to detect motions outside, it is recommended that you mount the camera outside.

For plug-in/wired cameras, the answer is yes, as they use camera video analytics rather than PIR sensors to detect motions. As long as they “see”, they can detect motions. So you can mount the camera behind a window/glass with confidence.

How to find the serial number of LongPlus security camera?

🟠 Each LongPlus security camera has a serial number. These are usually located on the body label of the security camera, starting with S/N:*****. Also, if you’ve added your camera to the app, you can also tap the camera “setting” icon > tap the “>” extension icon > tap the “More info” button to find the camera’s serial number.

Is LongPlus security camera waterproof?

🟠 Yes. The waterproof rating of LongPlus camera is IP65. It can be “protected against water jets from any angle”. Generally, the camera can be used outdoors on ordinary rainy and snowy days. However, it may get damaged in extreme weather. But if the camera is installed under the roof or in a place with some shelter, it can get protection to a certain extent. Besides, please don’t expose the camera’s charging port, power button, and microSD card slot to water.

What do the indicator lights on LongPlus security camera mean?

🔵 Solid Blue Light – The camera is working properly.

🟡 Solid Yellow Light – The camera is charging.

🟢 Solid Green Light – The camera charging is complete.

⚪ No Light – The camera is in sleep/off mode.

Can I talk to someone via LongPlus App?

🟠 Yes, LongPlus security camera features two-way audio capability, which means you can listen and talk to someone in real-time with simple clicks in the App.

Do LongPlus security cameras need an app to work?

🟠 Yes! All LongPlus smart security cameras are connected to the LongPlus APP. Compatible and compatible with the latest versions of iOS/Android devices. Installing LongPlus app is a breeze and it comes with voice prompts to guide you step-by-step in minutes.

What is the default language of LongPlus security cameras?

🟠 The default language of LongPlus security camera is set during production and testing in the factory production process. After connecting with LongPlus APP, the language of the camera will follow the language of the APP.

Can I see the infrared light at night?

🟠 No, the night vision infrared light is invisible to human eyes. If you turn on your phone’s camera and point it at the camera lens, then you will be able to see it.

How to format a Micro SD card?

🟠 Sometimes after inserting a Micro SD card, the camera will report “Please use the app to format your SD card first”, that’s because your Micro SD card is not the FAT32 format that the camera supports. In this case, please tap the camera Setting icon > tap SD card > tap Format to format it.

How to record/save videos on a Micro SD card?

🟠 Installing a Micro SD card does not mean the camera will record a video to the Micro SD card all the time.

When the camera detects a movement, it will record a video to the cloud and the cloud recording will display in the Library in the app. If apart from the cloud recordings you want to save backup videos on a Micro SD card at the same time, you can insert a Micro SD card into the camera.

🟠 Here are tips:

1. Find the Micro SD card slot and insert your Micro SD card: Mostly, the Micro SD card slot is next to the power button and is under the rubber plug of the camera body. However, for some models of cameras, you may need to take off the outer shell of the camera to find the Micro SD card slot.

2. If the Micro SD card is detected, you will hear “SD card detected” at the time when it is inserted, and you can see both the storage of the Micro SD card and “SD Card Video” in the app.

Please note that the camera only supports legitimate brand-name (SanDisk, Samsung, Kingston) Micro SD cards, but may not be able to support no-brand, fake, expansion (the storage is extended), and read-only (you aren’t able to put a file to it) Micro SD cards.

How to view videos on the Micro SD card?

You can view videos on the Micro SD card from the app or on your computer.

To view videos on the Micro SD card from the app, please tap the camera “setting” icon on the app homepage > tap “SD card video” on the “Camera Setting” page > select the date on the top > swipe the screen left and right until the green vertical line overlaps the grey “bubble”( If there is no grey “bubble”, that means there are no motions detected in that period).

If you want to zoom in on the specific time before playing a video, you can swipe two fingers left and right at the same time or tap the “magnifying glass” icon.

How to activate cloud storage?

🟠 The cloud storage we gift you is automatically activated and contains free 3 days rolling cloud storage. You can view the cloud-stored videos in the last 7 days at any time.

When the SD card is full will it overwrite the older files?

🟠 Yes, when the SD card is full, the camera will delete the earlier recorded video so you don’t need to format the SD card manually.

Can the camera be used without a memory card?

🟠 Without a memory card, the recorded video will be automatically saved in the cloud, you can watch the video for nearly 7 days in the cloud.

How long does it take to charge LongPlus camera once?

🟠 It will take about 8 -15 hours to fully charge the camera once. When the security camera is fully charged, the indicator light will turn solid green.

Why can’t the battery be charged?

🟠 The following factors may cause charge failure. Please check them one by one:

(1) The charging device is not suitable, or it malfunctions. Please make sure the power adapter and charging cable are in good condition. The power adapter specification is “5V/1.5A”.

(2) The charging port is defective. Possible causes include: the Micro USB cable and the charger or the charging port of the camera are not plugged in properly; there are objects in the charger or the charging port of the camera.

(3) Please confirm whether there are objects in the camera’s charging port or the charger port and clean it before charging.
Please ensure that the Micro USB cable is in good contact with the ports on both ends of the charger and camera.

(4) You can try to connect the Micro USB cable and the charger to other devices (such as mobile phones or computers) to see if they work normally. If anyone doesn’t work, please change to a new one to try again.

(5) The long-time operation leads to charge port oxidation or internal looseness. Please repair or replace the charge port immediately.
The charging cable is damaged or broken. Please replace the Micro USB cable that can work normally.

(6) The charging cable should not be too long. The required cable length is generally not more than 16 feet (5 m). Please replace the Micro USB cable with a suitable length.

(7) The charging environment is not suitable; excessively high or low temperature makes charging impossible. Please move to a place with an appropriate temperature environment (0°C ~ 45°C) for charging.

If the above are ruled out but the issue still persists, please submit feedback from the app for further technical assistance.

Why can’t the battery be used for a long time?

🟠 The battery life mainly depends on the total working duration of the camera. The following factors may lead to fast battery consumption. Please check them one by one:

1. Users frequently view live streams/The camera is frequently activated to record videos.
In order to make the camera work longer, please avoid turning on the live broadcast for a long time.

2. Poor Wi-Fi connection to the camera
If the camera’s Wi-Fi connection is bad or unstable, it will continue to actively search for networks, so the battery will drain quickly.
Please try to place the camera near the Wi-Fi router. Thick walls, bricks, ceramics, electromagnetic equipment, large amounts of liquid, and large metal objects can interfere with Wi-Fi signals. Please try to avoid these objects.

3. Extremely cold weather shortens battery life
The operating temperature of the camera is -10°~45 °C. Please do not place the camera in an extremely cold environment.

4. Night Sight will consume more battery power
When you enable Night Sight, the camera will enter night mode when the light is darker than the threshold (sensitivity level). Camera performance is improved when it is dark.
Therefore, for sharp nighttime images, we don’t recommend disabling it, although it may drain more battery power. But if you still want to disable it, you can tap the camera “Settings” icon > tap “Lighting Settings” > close “Night Sight”.

How can I extend the battery life?

🟠 The battery life is largely determined by the number of recordings and the number and duration of live. Here are the suggestions to extend the battery life:

(1) To reduce false triggers. Change the location or angle of the camera. Please allow us to explain how motion detection works: when the PIR sensor perceives a change in the environment, motion detection will be triggered. The change in the environment can be a moving object, light change, the alternation of hot and cold air, etc. Particularly common false triggers include trees shaking after being blown by the wind, the cold air of the air conditioning, etc.

(2) Set motion detection sensitivity to Low or Medium. After doing that, the distance the PIR sensor can detect will become shorter so that false triggers may be reduced.

(3) Shorten the recording duration of the camera. Currently, the camera-supported recording durations are 10 seconds, 15 seconds, 20 seconds, and automatic (up to 3 minutes). For your reference:

(4) Set Sleep mode. This feature allows you to schedule the working hours for the camera. Whether the camera enters sleep mode on schedule, or you enable Sleep, the camera will be deactivated. Under this condition, the live feed will not be accessed, motion detection (including push notifications, recordings, and camera alarm) will stop working. This can reduce power consumption to save battery life.

(5) If possible, you can try to watch live feeds or adjust camera settings on your mobile phones less frequently.

(6) To avoid or reduce the battery consumption caused by poor network connection. You can place the camera as close to the router as possible, and try to avoid thick walls, bricks, ceramics, electromagnetic wave equipment, a large amount of liquid, and large metal objects.

(7) We suggest that the camera be installed in a suitable temperature environment (14°F~113°F).

(8) It is generally not recommended that you turn off night vision, but if you do not need to monitor at night (watch live and video), you can turn off night vision.

If the issue persists, please submit feedback from the app for further technical assistance.

Will Wi-Fi environment affect the camera battery?

🟠 Yes, an unstable or poor network environment will cause the camera to transmit data multiple times, the camera keeps actively searching for the network, or even reconnect to Wi-Fi continuously, which will result in faster battery consumption. Multi-layer concrete walls, brick walls, and overcrowded Wi-Fi channels will cause a bad Wi-Fi environment.

To save the camera’s battery life, please ensure that the network connection is strong.

How to charge the camera?

🟠 Connect the Micro USB cable to a 5V/1.5A power adapter.

🟠 Connect the other end of the USB cable to the camera.

🟠 Plug the power adapter into an electrical outlet.

🟠 Use the solar panel to charge.

Battery cameras can be used after being fully charged

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What is DMSS APP?

DMSS is a mobile surveillance app with functions like video playback, remote monitoring, device initialization, push notifications, and remote configuration. Devices like IPC, NVR, XVR, VTO, doorbells, alarms and access controllers can be added. After logging into the account, you can use cloud services like cloud upgrade and so on. The app supports iOS 9.0 and Android 5.0 or later systems and can be used with 3G/4G/Wi-Fi.

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What are the benefits of DMSS Camera App?

Remote operations

Before talking about DMSS Camera application on Alexa, let’s see what is DMSS? DMSS app can work in an environment with various internet connections. It connects Dahua CCTV products through both Internet and Ethernet. P2P-enabled internet connection shows great simplicity, while IP or domain name-enabled Ethernet connection guarantees strong stability.

DMSS can be operated remotely to immediately and stably control specific devices all around the world through its global network coverage. many functions including PTZ controlling, video preview and playback, video image adjustment (such as White Balance, focus, etc.), alarm subscription, voice intercom and etc. can be done remotely.

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increased data security

DMSS adopts multiple layers of data encryption protection to supply better data security to users.

From a product to the platform and then to the mobile client, DMSS uses multiple layers of data encryption protection to provide better data security to users. DMSS camera has also been certified by TÜV Rheinland, meaning the product complies with the GDPR and meets the TÜV Rheinland 2PfG 2624/06.17 standards, offering state-of-the-art information security and privacy protection.

Featuring a more detailed interaction design, DMSS provides a smoother user experience.

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Supports thermal products

To prepare the best support for the global efforts in pandemic prevention and control, DMSS CCTV also supports thermal products (supported by CCTV Suppliers), including access control, thermal cameras, and temperature monitoring terminals. It lets the operators control thermal products remotely and perform their duty in a safer manner.

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Setup DMSS App on Alexa amazon

Amazon Alexa is a virtual assistant AI technology developed by Amazon. It is able to voice interaction, music playback, make to-do lists, stream podcasts, set alarms, play audiobooks, and provide weather, traffic, sports, and other real-time information, such as news. Using itself as a home automation system, Alexa can also control your home security camera and even we can set up DMSS application on Alexa. Users are able to increase the Alexa capabilities by installing “skills” (additional functionality developed by third-party vendors, in other settings more commonly called apps) like weather programs and audio features.

Most devices with Alexa let users activate the device using a wake-word (like Alexa or Amazon); other devices (like the Amazon mobile app on iOS or Android and Amazon Dash Wand) require the user to click a button to activate Alexa’s listening mode, although, some phones also let a user say a command, such as “Alexa” or “Alexa wake”.

In September 2019, Amazon launched many new devices achieving many records while competing with the world’s smart home industry. The new Echo Studio became the first smart speaker with 360 sound and Dolby sound. Other new devices included an Echo dot with a clock behind the fabric, a new third-generation Amazon Echo, Echo Show 8, a plug-in Echo device, Echo Flex, Alexa built-in wireless earphones, Echo buds, Alexa built-in spectacles, Echo frames, and Alexa built-in Ring, and Echo Loop.

How to use Alexa for your home security camera?

Using Alexa with a home security camera adds comfort. You can use a smart display screen in your house to immediately and easily review past footage and see who’s at the door right now. Just make sure you have compatible devices and you’ll be using Alexa to check in on your camera (or cameras) in no time. One of the utilities of Alexa is setting up the DMSS application on Alexa. Let’s we how we can do it.

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DMSS application on Alexa: How does Alexa work with DMSS?

To add your Dahua device using the Amazon Alexa app:

Let’s assume that you’ve installed and configured your Alexa-compatible home security camera already and you have an Alexa-enabled smart speaker.

Now you need to log in to your Alexa app or make an account if you don’t already have one. Simply download the Alexa app and follow the prompts to sign in/register a new account.

Open the Alexa app and choose “Skills & Games” in the menu. Type “Ring” in the search box, open the skill, and choose “Enable.”

You’ll be asked to enter your Ring account credentials to pair your Ring account to the Alexa app.

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How to Download the DMSS Application?

The prefix “g” or “i” differentiate the applications intended for Android and iPhone/iPad and thus we will find them in the official Google Play and App Store:

Before, DMSS Plus was paid while you could get the Lite version for free. There are some differences between DMSS Lite and Plus such as E-Map (visual and functional installation plans), alarm management, and push notifications. Currently, there is no need to choose since Dahua has released the Plus version for free. In addition, this publication is already adapted to the new GDPR (General Data Protection Regulation).

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Download Dahua DMSS software

View DMSS APP User Manual

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What Functions Do These Apps Offer?

The aforementioned applications have undergone several updates that improve their operation and increase their capabilities so sometimes it is difficult to follow all the news. Therefore, let’s see a summary of what they offer us for the management of our video surveillance devices:

Integration of Other Security Devices

The main novelty is managing DMSS CCTV devices, access control devices, and alarm systems from the manufacturer Dahua in a single app.

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Device Management

Among other options, they can be located within a local network (WiFi or LAN), and add devices via IP/Domain, DDNS, and P2P (Easy4IP and Lechange). This last option allows you to add devices by scanning the QR code and even a complete list of devices, very useful for migrating from the Lite app to the Plus version in a single operation.

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Live View and Playback of Recordings and Stored Clips

Live, to access and capture live video from added devices, combining channels and cameras. Playback, to consult, capture, cut, and extract the recorded videos. In addition to that, clips and captures can be viewed from the smartphone’s memory.

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Channel Configuration

It allows you to modify the coding (image resolution and ratio), image adjustments, PTZ or motorized zoom camera movement control, two-way audio communication with the device, and quadrant display, as more interesting functions.

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Notifications and Events

Detection events generated by devices are listed and notified in the app through push notifications. These consist of instant and free alerts supported by the devices and to which we can easily subscribe, depending on the type of detection selected.

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Cloud Recording, Cloud Storage Services

Upcoming updates will enable cloud video recording under a subscription service, with per-channel rates for 3, 7, or 30-day recording, and only for cameras that support such functionality.

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You can also check:

Best CCTV Brands in the UK

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How to See Your Dahua DMSS Security Cameras from the Cell Phone

DMSS is Dahua ‘s free software to connect to your equipment from smartphones. It is used to connect to all current Dahua manufacturer equipment: DVR recorders, HDCVI, NVRs, IP cameras, etc.

This App can be downloaded for free in both the Play Store and the App Store. The Android version is called gDMSS and the iPhone iOS version is called iDMSS.

To connect your Dahua device via P2P on your cell phone, you are going to need:

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How to Configure Your Dahua Security Cameras in DMSS

Enter the SN of the device and touch the “Next” button.

Once all the boxes are completed, tap the “Save” button that is located at the top right.

If you followed the steps correctly, it should start viewing your security cameras live. By tapping the back button at the top left, you can return to Start.

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How to View Your Dahua Cameras in DMSS

If you followed the steps correctly, you should start viewing your security cameras live.

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The red numbered buttons:

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The Yellow numbered buttons:

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Conclusion

As we saw, you know about DMSS App & can set up Alexa on your camera easily, just you need to go to the menu and tap Skills. Find the relevant skill (some cameras have specific apps for the cameras, outside of their main smart home apps). Enable the skill and link the account with Alexa. It’s a simple thing to set up and it means that you can create a security monitor without ever firing up your smartphone or tablet. All you need is one of the three Amazon devices noted in the intro and a compatible DMSS camera.

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1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

Guard Viewer Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

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If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

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Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

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Here’s a breakdown of the concept:

There are different levels of sophistication in IP camera analytics and detection. Here are some examples:

IP camera analytics and detection can be a valuable tool for security and surveillance applications. It can help to reduce false alarms, improve efficiency, and provide more actionable insights from video footage.

People Analytics

People Analytics

Learn how to use Verkada People Analytics to filter people by specific attributes

Updated over a week ago

The Verkada People Analytics feature uses powerful edge-based camera capabilities to detect people, faces, and filter results based on clothing color, apparent sex, and the presence of backpacks.

Note: See User Guide for People Analytics for best practice guidelines.

Enable the People History feature

All Verkada cameras perform people detection (as outlined above) out of the box. However, to enable more complex analytics, such as the ability to search for faces or for people by clothing color, you must enable the People History feature.

Required. To begin, you need to enable the feature globally on your org and then on the individual cameras.

Enable People Analytics Globally

Enable People Analytics on individual cameras

View Person History

When enabled, a Person History can be seen on individual cameras and across all cameras in your organization.

IP Camera Analytics and Detection Setup Guide v1

View Person History for an individual camera

View Person History across all cameras

Use Face Search

When enabled, a Face Search can be seen across all cameras in your organization and on the Verkada Command mobile app.

Use Face Search across all cameras

The Face Search feature is enabled, by default, when you toggle on High Resolution Image Capture. You can search a face across all cameras in your organization.

Use Face Search on the Command mobile app

See Face Search on Mobile Apps to perform a face search on the Command mobile app.

Bulk enable People History on the Devices page

People and Face Search on Mobile Apps

People and Face Search on Mobile Apps

Learn how to use people and faces on Verkada mobile apps

Updated over a week ago

Access People History search

Access a Face Search

License Plate Recognition Overview & FAQ

License Plate Recognition Overview & FAQ

Learn the License Plate Recognition functionality and use cases

Updated over a week ago

Specially-placed cameras are designed to capture license plate images and provide users with a readable and searchable list of license plate numbers. These license plate captures can be linked to live or recorded video from a nearby camera for complete context surrounding vehicle events.

Verkada’s License Plate Recognition (LPR) allows real-time license plate monitoring and logging for later reference. Learn how to configure LPR for your cameras.

Notes:

Key features

Investigate License Plates of Interest

You can use LPR to quickly search for all historical appearances of a license plate, making it easier to complete investigations for suspect vehicles.

Receive License Plates of Interest alerts

With Verkada’s LPR solution, you can receive License Plate of Interest alerts when a specific license plate is detected at any of your locations. You can also send these notifications to third-party applications through the Verkada Webhooks API.

Export results via API integrations

Verkada’s LPR results can be systematically exported to third party systems leveraging our API integrations. This allows customers to run custom business reports or integrate with other critical parts of their security infrastructure.

FAQ

Will Gen 1 Bullet cameras provide the same level of LPR performance as the current, Gen 2 models?

Is it possible to use cameras in LPR mode for video security beyond LPR mode?

Is it necessary to use a Bullet camera as the context camera in a dual-camera LPR setup?

What is the function of a context camera and when is it necessary to use one?

When is it necessary to use an external IR illuminator for capturing license plates and what model should I choose?

What is the camera’s behavior in the event of an internet outage?

Is it possible to integrate a Verkada LPR camera into an external system, such as a tolling system?

What types of license plates are incompatible with Verkada’s LPR technology?

Why is my camera feed too dark at night?

Enable Vehicle Analytics

Vehicle analytics uses powerful edge-based capabilities to detect vehicles and filter results based on vehicle color and body type.

How it Works

Vehicle analytics leverages the cameras’ powerful onboard processing capabilities to detect the presence of, and analyze the properties of vehicles as they appear in the frame. As vehicles are detected, high-resolution images are taken and analyzed for vehicle objects. Selected images are then sent to Verkada’s cloud-based Command platform, where users can filter historical clips for vehicles and search for specific vehicles by time, date, body type, and color.

All Verkada cameras perform vehicle detection (as outlined above) out of the box. However, to enable more complex analytics, such as the ability to search for vehicles by color and body type, vehicle analytics must be turned on.

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera.

3.Select Settings> Analytics.

4.Toggle on Vehicle History.

Bulk enable People History from the Devices Page

Vehicle analytics for an individual camera

Vehicle analytics across all cameras

People and Vehicle Motion Search

People and Vehicle Motion Search

Learn now to search paths of people and vehicles with advanced motion search

Updated yesterday

Verkada’s people and vehicle search features use advanced computer vision functionality to identify people and vehicles within the camera’s field of view and quickly find relevant events.

The Verkada Command UI enables instant video replay previews and trajectory viewing. Trajectory analysis features offers possibilities for searching events, reduces the number of missed detections, improves the detection distance, and reduces duplicates.

View people and vehicles over a timeline

Required. You must have Site Viewer and Site Admin access to view the Motion tab under the camera feed. Learn more about Roles and Permissions for Cameras.

You can view people and vehicles detected by a Verkada camera within historical footage.

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera to view its feed.

3.At the top, click Motion.

4.To the right, click Show Pathsto toggle on/off the feature.

5.(Optional) Make a selection on the video player grid to search for motion in the area.

6.(Optional) Use the People, Vehicle, and Date filters for more granular searches

7.Hovering over a thumbnail with the people or vehicle filters selected gives a count of the people/vehicles in the frame with an option to archive the clip. By hovering over the previews, you can see tracks for the individual.

8.Click the thumbnail to be taken to the exact time in the recorded footage.

Note: People and/or vehicles will only be available if these objects were detected in the camera frame.

View people trajectories (paths)

The people trajectories feature visualizes the paths of people moving through the scene to show the trajectories of each detected person.

Trajectories drastically improve the motion event recall and enable the cameras to recognize people and vehicles at a further distance. For a detailed breakdown of the detection ranges of each model, see the People Analytics Guide.

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera to view its feed.

3.At the top, click Motion.

4.(Optional) Make a selection on the video player grid to search for motion in the area.

5.Select the People or Vehicle filter to see the trajectories.

Compatible cameras

The following table outlines which camera models support Motion Events, which models support Motion Trajectories, and where the motion model is running. Newer camera models have the capability to run the motion detection model on the camera, whereas D-series cameras still rely on the Verkada Cloud to run the model.

People and Vehicle History Search

People and Vehicle History Search

Learn how to use the Search page to view all people and vehicles in your organization

Updated over a week ago

You can use the People and Vehicle search pages to:

Search for people

See also how to search for people using our mobile apps.

Search for People of Interest

Set People of Interest notifications

To receive alerts for People of Interest, you need to set up alert based on your events.

IMPORTANT

People of Interest replaced Profiles on June 8, 2023. Profiles created before this date that were not set as People of Interest are not automatically send People of Interest alerts.

To set up notifications when a particular face is detected:

Create People of Interest

You can manually create a People of Interest group by uploading an image of a person’s face.

Merge People of Interest

Sometimes duplicate People of Interest are accidentally created. If this happens, you can merge the duplicate People of Interest profiles.

Create a new tag to People of Interest

You can create and add tags to People of Interest to group similar profiles together.

Type the desired name and at the bottom of the tag list, click Add Tags.

Add a tag to a user’s profile

Select the profile and select the plus (+) icon (adjacent to the Tags button). If the tag you want to add is already in the list, you can select it from the list.

Filter a tag name

Remove a person of interest

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Search for vehicles

Search all license plates

If you have Verkada License Plate Recognition (LPR) cameras installed, you can use the All License Plates and License Plates of Interest tabs.

Enable Occupancy Trends

The Occupancy Trends feature provides organizations with an estimate of the foot traffic at critical locations within their facilities. These estimates can provide valuable insights for optimizing staffing, adjusting hours of operation, and or tracking the

performance of marketing and promotional activities.

Note: This feature is available on the CB52, CB62, CM42, CD32, CD42, CD52, and CD62 models.

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Installation guidelines

Required. To use this feature, People Analytics must be enabled. To do so, follow the steps in the People Analytics guide.

For best performance, we recommend these installation guidelines during the installation of a camera where Occupancy Trends will be enabled:

1.In Verkada Command, go to All Products > Cameras.

2.Select a camera and go to the camera’s Settings page.

3.Scroll down to the Analytics section and toggle on Occupancy Trends.

4.Return to the camera’s main page and select the Analytics tab (displayed below the camera’s live feed).

5.Click Add lines to open the wizard.

6.Click and drag the camera view to draw a line across the screen. You can draw multiple lines, though data from all lines are aggregated.

7.Click one of the dropdown menus (displayed near the arrow heads) to change how users crossing in that direction are counted. The Ignore option indicates that users crossing this direction are not counted by the Occupancy Trends feature.

8.After you set up the lines for the camera’s view, click Save.

View Occupancy Trend estimates

Export Occupancy Trends results

You can export Occupancy Trends results as a .csv file.

1.Go to the Analytics tab.

2.At the top right, click Downloadto automatically download your occupancy trends results.

View Live Motion on Floor Plans

View Live Motion on Floor Plans

Learn how you can view live motion on your floor plan in real-time

Updated over a week ago

Verkada’s motion display feature offers two ways to see live motion on your site’s floor plans in real-time.

Set up motion detection

With motion detection, the camera’s field of view pulses when motion is seen. This happens in real-time.

1.In Verkada Command, go to All Products > Floorplans.

2.Select the building and floor plan you want to monitor.

3.On Floorplans, at the bottom right, click Motion Detection.

Example: Selected Floor Plan

Detect People Count

Detect People Count

Learn how to detect the number of people in your camera frame

Updated over a week ago

When you scrub through a Verkada camera’s historical video clips:

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Features:

(Supported features depend on camera features)

For more information download the Alibi Cloud VS Mobile App User Guide.

iOS App

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Android App

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Alibi Cloud VS

Direct Camera to Cloud Video Surveillance

Our cutting edge cloud-based VSaaS offering has gained significant traction with dealers and end-users and is poised for significant growth in 2023 and beyond. If you are not selling cloud-based video surveillance then you are missing out on opportunities to recession-proof your business. We’ll be hosting demo sessions to show you how simple it is to install/setup and how it saves you time and money by avoiding truck rolls with an easy to use interface that helps you solve most issues remotely. And it is super easy for your customer to use as well, making it incredibly appealing for home and business installs.
Learn how this powerful solution is gaining traction in cannabis, medical, retail/restaurant and education applications.

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Brivo Cloud Access Control

Brivo + Alibi Security: Better Together

Brivo and Alibi Security bring you the best of both worlds… Unlimited access to Brivo’s world-class solutions and support, plus Alibi’s dedicated sales support & innovative marketing platform. The Brivo Accelerate Program is designed to help accelerate growth of YOUR access control business!

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Alibi Arsenal

Our FREE Marketing Engine, Ready to Power
Your Business

Marketing is not easy. Alibi Arsenal business growth tools and resources make it easier. This FREE platform can help you generate leads with brandable sales/marketing flyers, get found online with improved Google My Business setup and to turn your current customer base into advocates through a powerful reviews engine. Plus, we give you access to tools that make it easier to tap into your current customer base to generate incremental business by cross-selling products and services.
Come by for a LIVE demo of this platform and to learn how you access these powerful tools.

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Expect More from
Your Security Provider

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Alibi Security is a trusted provider of security technology, cloud solutions, and growth enablement services—serving thousands of security professionals for more than 35 years. We are committed to quality, continuous innovation, and the investment in the PEOPLE, SOLUTIONS, and SUPPORT required to help our Dealer Partners succeed.

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Enterprise Performance
– Without Breaking the Bank

Alibi Cloud VS makes enterprise-level cloud surveillance accessible for virtually any-sized application or budget. Featuring an ultra-secure camera-to-cloud architecture, Alibi Cloud VS dramatically reduces your up-front hardware investment and maintenance requirements, saving you valuable time and money. Ideal for both business and residential applications, Alibi Cloud VS is remarkably scalable – and can easily support larger camera counts and multi-site projects.

Centralized
Management

View cameras from single or multiple locations via a single dashboard, simplifying management and streamlining review of your video evidence.

Eliminate Common
Failure Points

Stream directly from camera to the cloud, ensuring you never lose video footage due to a faulty recorder or failed hard drive.

Enhanced
Security

No port forwarding necessary. SSL/TSL handshakes are used to make the connection from camera to cloud, ensuring encrypted transmission up and down. Video is stored in ultra-secure Tier 4 data centers, featuring triple-redundancy and fault-tolerant infrastructure to ensure your evidence is always safe.

Lower Total Cost of
Ownership (TCO)

No recording equipment, minimal maintenance requirements, and on-demand scalability – so you only pay for what you need, when you need it.

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Before referring to this Mobile Application User Guide you must first download and install the mobile application on your mobile device (smartphone or tablet). You can find links to the mobile application(s) on www.alibisecurity.com at the following location:

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SUPPORT Menu > DOWNLOADS > ALIBI CLOUD VS MOBILE APP

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Choose the link that applies to your mobile device (iOS or Android), download and install the application. Now you are ready to install and activate cameras.

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Adding a Camera via the Mobile Application

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The first time you login to the mobile app, you will be required to enter your username (email address) and the password. The screen will show no cameras attached to your account. You will tap the ADD A CAMERA button on the screen and it will prompt you with a second screen to select the type of camera you want to install. Tap on the ADD A CLOUD CAM section. The next screen gives you specific instructions for attaching your cloud-enabled camera to the network.

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IMPORTANT: All POE and WiFi cameras must be hard-wired into the local network in order to be discovered by the Alibi Cloud VS solution.

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Once you have connected the cameras you want to add to your Alibi Cloud VS account to the local area network (LAN) you can tap the CONTINUE button.

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The next screen displays your local network and the cameras that are available to be added to your Alibi Cloud VS account. Tap on the camera you want to add from the list and you will be prompted to name your camera. Type in a name and choose CONTINUE. The system will ping your camera, check credentials and firmware and connect. You should receive a confirmation screen that the camera has been added then tap CONTINUE.

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To get your WiFi camera to the wireless network you need to connect the WiFi camera to the wireless network. Tap the zone that the WiFi camera is in. This takes you into the camera selector menu. Select the WiFi camera you want to attach and it will open the camera settings menu. On the main screen, under NETWORK

SETTINGS, it will say “Not Connected”. Select this menu option and it will take you into the wireless connection menu, displaying the available wireless networks to connect to.

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Tap the wireless network you want to attach the camera to. A login screen will open up asking you to enter the password for the wireless network. Enter the password and tap CONNECT. The system will them connect the camera to the wireless network and you will receive a confirmation screen once completed.

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IMPORTANT: You must keep the WiFi camera hard-wired into the network until you login to the wireless network. Once you get the camera connected to the wireless network you can disconnect the network cable and move the camera anywhere that it has good signal strength to connect to the wireless network.

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From the main dashboard screen you have two different ways you can add additional cameras to the system. If you want to add another camera to the same zone you already have setup, simply choose the zone on the main dashboard screen, it will pull up the camera viewing screen and you will tap the Gear icon at the bottom. It will open a screen that shows the current camera(s) assigned to the zone and the ADD A NEW CAMERA button.

Tap this and follow the instructions to add a new camera.

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The second option for adding cameras is to setup a new zone and add the camera to that new zone. From the main dashboard screen tap the + icon in the top left corner of the screen. This opens a new screen that lets you setup a new zone. Click ADD CAMERA and then follow the instructions for adding a new camera explained previously in the User Guide.

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From this menu you can also move cameras currently signed to other zones to the new zone. Simply click SELECT CAMERAS FROM OTHER ZONES. A menu will be displayed showing cameras already attached to other zones. Click the camera and move it to the new zone.

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After adding the camera you will be taken to the main camera dashboard screen. From this view you can see all of the zones cameras have been assigned to. Select the zone you want to view. An individual thumbnail view of the camera(s) will be displayed. Tap on the gear icon at the bottom of the screen and it will take you into the settings selection menu. Choose the arrow to the right of the camera that you want to adjust settings for and you will be taken to the settings menu for that specific camera.

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PoE Camera Setting Menu

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WiFi Camera Setting Menu

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In the settings menu for each camera you are able to control the following settings:

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Account Settings and TouchID/FaceID Login

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After you login and add a camera to your system you can select the home button at the bottom left of the screen and it will take you to your main dashboard. Select the person icon in the upper right and this will take you into account settings. From here you can enable remote support access, enable/disable push notifications and enable TouchID/FaceID login for easy access when starting the app.

To view live video from your cameras connected to Alibi Cloud VS, go to the main dashboard screen and select a zone to view. Once in the zone, you will see the individual cameras with ‘play arrows’ located in the middle of the thumbnail screen. Simply click on one of the ‘play arrows’ in the thumbnail and live viewing will begin. You will see the word “LIVE” appear at the top of the thumbnail viewing screen. Want to enlarge the viewing area? You can simply turn your smartphone/mobile device to landscape to view in full screen mode.

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Viewing recorded video (footage) is also very simple. You will need to choose the zone that includes the camera you want to review recorded video from. This will display thumbnail views of all cameras associated with this zone. If you have multiple cameras in a zone, you will see multiple thumbnails. To view recorded footage for

a specific camera tap the clock/rewind icon ( ) at the bottom of that camera thumbnail view. This will take you into the footage screen where you can review a timeline, with detection events noted. You can scroll through the timeline by scrolling with your finger, either up or down, to view events that happened earlier or later in the day.

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There are settings and features on the playback screen that make it easier for you to review video quickly. You can select the ZOOM IN button and the timeline will appear in smaller increments, allowing you to find events more accurately. You tap the MORE menu and adjust playback up to 10x faster than normal.

The SUMMARY button at the bottom of the page lets you create and download a video summary of detection events for the last 24 hours. Simply click the button and the app pulls detection events into a single summary video. Creating a summary takes a few minutes and once completed you have the option to save the 24 hour summary to your mobile device or share it with someone else.

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If you have forgotten your password or simply want to reset it, you can easily do this by selecting the person icon in the main dashboard screen. Click ‘Logout’ and on the next screen tap ‘Log In’ and it will take you to the main login page. Tap ‘Forgot Your Password?’ and a screen will appear for you to enter your email address. By entering your email address and clicking ‘Send’ you will receive a secure link in your email to reset your password for your Alibi Cloud VS account. This new password will be valid in desktop and mobile apps.

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Introduction

It’s never been simpler to ensure the security of your house or place of business in these age of modern technology. Because to its strong capabilities and easy-to-use interface, RXCamView is a popular smartphone application designed for controlling security cameras. Although the software is mostly meant to be used on mobile devices, a lot of customers want the ease of having their surveillance feeds accessible on PCs. We’ll go through the advantages of using RXCamView for PC in this blog article, along with a detailed setup tutorial.

Why Opt for RXCamView on a PC?

1. Increased Screen Space

The increased screen real estate that RXCamView on your PC provides is one of its main benefits. You may watch many video feeds at once and get a full picture of your surroundings with a computer display.

2. Improved Split-Minute

On your computer, you may effectively multitask by using RXCamView app. You may focus on other things, including office work, internet surfing, or running your company, while keeping an eye on your cameras at the same time.

3. Accurate Keyboard and Mouse Control

Using a keyboard and mouse makes navigating around your camera feeds and settings more straightforward. You can precisely access camera settings, pan, tilt, and zoom in real time, which improves your capacity to react to security incidents.

4. Robust Association

When compared to mobile devices, PCs often provide more reliable and continuous internet connections. This stability guarantees continuous access to your security cameras, which is essential for preserving your property’s security.

5. Numerous Storage Choices

Your storage options are more flexible on a PC. You may preserve important security recordings by storing video footage and images locally on the hard disc of your computer.

RX CamView Installation Instructions for Windows 10

Get RXCamView for Windows first before moving on to the installation procedure. Use a file compression programme like WinRAR or 7Zip to extract the RXCamView download once it has been downloaded for Windows and Mac OS.

Double-clicking the programme file will launch the installation procedure. Open the RXCamView for PC folder once the download file has been extracted.

Downloading and Installing RXCamView for PC

After discussing the advantages of using RXCamView on your computer, let’s go through how to set it up:

1. Set up an emulator for Android

To use RXCamView on Android and iOS devices, you must first install an Android emulator on your computer. LDPlayer, NoxPlayer, and BlueStacks are a few well-liked choices. Install any of these emulators that you’ve downloaded.

DOWNLOAD RXCAMVIEW

DOWNLOAD BLUESTACKS

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2. Get RXCamView.

Launch the Android emulator, then go to the Google Play Store from inside it. Look for “RXCamView” and download the software.

3. Start RXCamView.

Open RXCamView from inside the emulator once it has been installed. If you don’t already have an RXCamView account, you’ll need to create one or log in.

4. Include Your Lenses

After selecting “Add by Device ID” or “Add by IP/Domain,” click the “Device” or “Add Device” icon. To add your cameras to the programme, provide the password, username, and unique ID of each camera.

5. Start Observing

Once your cameras have been installed, you may use your PC to monitor your company or property. You may examine recorded video, see live feeds, and adjust camera settings as necessary.

Features of RXCamView for PC windows 11/10/8/7 & Mac

We provide information so that you may get familiar with the capabilities and tasks that RXCamView for PC is capable of. You may download RXCamView for Windows 11/10 and Mac OS for free on your computer to connect the security camera.

The list of features that RXCamView for Windows OS has to offer is shown below.

Further ways to Get RXCamView for PC

Step 1: RXCamView Installation for Windows 7/8/10

Step 2: Add devices using the Windows/Mac OS MaxxOne app

Step 3: Use the Mac or Windows MaxxOne app to see live content.

This is where you can watch the MaxxOne app in real time on Mac or Windows.

Final Words on RXCamView PC

Managing and keeping an eye on your security cameras is made easier and more simple with RXCam View PC. With its bigger screen, improved multitasking, accurate keyboard and mouse handling, reliable internet connection, and more storage possibilities, it’s a great solution for consumers who want to improve their surveillance experience. You can get the most out of RX Cam View on your PC and have the piece of mind that comes from knowing your property is safe by following the easy setup instructions provided in this blog article.

FAQs

1. How to Connect RXCamView Cameras?

It’s easy to set up your cameras to work with RXCamView. Take these actions:

2. Why does my RXCamView says connect close?

If you get the “Connect Close” notice in RXCamView, there could be a connection issue with your camera. The following are some possible causes and remedies:

3. In RXCamView, why am I seeing a “Username or Password Error”?

A “Username or Password Error” notification indicates that there is a problem with the login information you entered. Here’s how to deal with this issue:

Verify again the password and username you supplied in RXCamView for your camera. Make sure all the characters, capital or lowercase, are correct.
See your camera’s handbook or manufacturer’s documentation for instructions on how to reset the username and password if you can’t remember them.

4. How to Download RXCamView?

RXCamView is simple to download and may be found in the app store on your device:

Go to the Google Play Store on an Android smartphone and type “RXCamView.” In order to download and install the app, tap “Install”.
To find “RXCamView” for iOS devices, visit the Apple App Store. To download and install the app, tap “Get”.

5. How to connect RXCamview to iphone

The procedure for setting up RXCamView on your iPhone is the same as it is for Android devices:

6. How to connect RXCamView to WiFi?

The main step in setting up RXCamView for Wi-Fi is to confirm that your mobile device and cameras are connected to the same local Wi-Fi network. You will be required to provide the Wi-Fi network information for the camera when setting it up in the app. Depending on your settings, you may use RXCamView to access the camera remotely or through Wi-Fi after it’s joined to the network.

RxCamView App latest version for ios and Android (2024)

DOWNLOAD RXCAMVIEW APP

Follow these easy steps to utilize the RxCamView App Download:

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Step 1: Obtaining and downloading the Android emulator
You must download and install an Android emulator before you can install the RxCamView App on your PC. BlueStacks and NoxPlayer are two common emulators. Visit the official websites of these emulators and download the setup file that is appropriate for the Windows or macOS version of your machine.

Step 2: Installing the Android emulator
Run the setup file when the download is finished and adhere to the on-screen directions to install the Android emulator on your computer. Depending on how fast your machine is, this procedure might take a while.

Step 3: Setting up the Android emulator
Launch the Android emulator after installation. You will be asked to sign in using your Google account during the first setup (or create one if you don’t already have one). To use the emulator’s Google Play Store, you must do this.

Step 4: Accessing the Google Play Store
You may use the Android emulator to visit the Google Play Store after logging into your Google account. Look for the Play Store icon in the app drawer or on the emulator’s home screen.

Step 5: getting the RxCamView app
Look for “RxCamView App” in the Google Play Store’s search box. Find the “Install” button for the RxCamView official app by searching for it. Automatic installation and download of the application will begin.

Step 6:Launching the RxCamView App
Find the RxCamView App icon on the home screen of the Android emulator or in the app drawer when the installation is finished. To open the RxCamView App, click the icon.

Step 7:Activating Your RxCamView Account
Use your registered email address and password to log into your RxCamView account to get to your RxCamView devices and settings. You may create a RxCamView account right from the app if you don’t already have one.

Step 8:Connecting Your RxCamView Devices
The RxCamView App will instantly sync with your RxCamView devices when you log in. The app’s device list will show any cameras, smart plugs, smart lamps, or sensors you may have. To link each device to your RxCamView account, follow the steps given by the app.

Step 9:Examining the RxCamView App
Congratulations! Using an Android emulator, you have successfully installed and configured the RxCamView App on your PC. Find out more about the app’s features, such as the live camera feeds, device settings, planning, automation, and event alerts.

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RXCamview Setup With the Simplest

RXCamview Setup: Configuring RXCamView: Your Handbook for Stress-Free Monitoring.

Introduction

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It’s easier than ever to make sure your house or place of business is secure in today’s ever changing environment. Technology breakthroughs have made it possible for surveillance systems like RXCamView to provide a handy method to keep an eye on your property from anywhere. This blog will show you how to set up RXCamView for seamless surveillance, whether you’re a company owner trying to protect your assets or a household wishing to increase your security.

Let’s begin with a quick overview of RXCamView before getting into the setup procedure. This adaptable and simple-to-use programme is designed for remote monitoring. With RXCamView, you can connect several IP cameras and use a computer or mobile device to monitor the live feeds, replay recorded video, and adjust different settings.

How does the RXcamView app operate?

As was already said, this programme makes it easy to monitor CCTV cameras. All you have to do is download it from the Google Play Store onto your phone. You’ll be able to monitor your house, place of employment, office, and more using this app. Making ensuring your gadget is properly linked to the internet is all that is required. All of your camera footage will be recorded here, which you may view at a later time.

You are able to capture every video on your mobile device using its replay capability. As a result, you may go on vacation or have a trip without being concerned that someone would break into your house without your knowledge. You can see anything that happens in your house from a distance as long as you have the app installed on your smartphone. You also have complete control over how you want to operate each camera in your house. This may ensure that you will eventually experience more convenience.

Other than this, you may download the app for free on your smartphone. It will provide you full live video here at no cost. This software lets you capture a picture and send it to security staff in case anything goes wrong with your cameras. Additionally, you may enlarge the picture using the app to see details better. All things considered, it’s a fantastic CCTV camera monitoring app.

How to use an emulator to download the RXCamview Setup for PC

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This software works best not just on your PC but also on your Android mobile. However, in order for this programme to function properly on your computer, you must download an Android emulator. We’ll be using the Bluestacks Android app player in this instance. The actions that you ought to do are as follows:

1. On your Mac or PC, begin by downloading the Bluestacks emulator.

2. Launch the Bluestacks computer emulator.

3. The emulator’s home screen will display the Google Play Store.

4. Enter your Google login credentials and look for the RXcamView application.

5. Select the RXcamView app to download and install it on the Bluestacks emulator.

6. Open RXcamView on your computer and begin using it.

Prior to Starting: Requirements

A few items are required before you begin the setup process:

How to Set Up RXCamView

First, let’s install the RXCamView application on the device of your choice. These are what to do:

Regarding Mobile Devices (iOS/Android):

Adding RXCamView Cameras

After installing RXCamView, it’s time to include your cameras. As follows:

Setting Up Camera Parameters

Try modifying your monitoring experience by going via the RXCamView options menu. The following settings are ones you may wish to change:

Remote Observation and Access

The ability to remotely view your cameras is one of RXCamView’s main features. Activate remote access by:

Troubleshooting Typical Problems

Although RXCamView is typically easy to set up, there are a few frequent problems that you may run into. Here are some pointers for troubleshooting:

In case your camera displays “offline,” make sure it is powered on or has an internet connection.

Try reinstalling the programme and making sure your device satisfies the system requirements if it fails.

Safeguard Advice

When it comes to surveillance systems, security is crucial. To ensure the security of your RXCamView configuration, follow these tips:

Higher Level Features

Advanced capabilities like cloud storage and PTZ (Pan, Tilt, Zoom) control are available with RXCamView. To get the most out of your surveillance system, investigate these possibilities.

Combination with Different Devices Think about combining RXCamView with other smart home appliances, including voice assistants or smart hubs, for a fully connected experience.

Conclusion: RXCamview Setup

To sum up, RXCamView is a great option for anybody looking for a user-friendly surveillance system. You may improve your security and peace of mind by installing RXCamView for your home or place of business with the help of this tutorial. RXCamView is a useful addition to your security arsenal due to its flexibility and ease of use, regardless of your level of expertise.

RXCamView Alternative for Free

RXCamView Alternative: Investigating RXCamView Substitutes: Safeguard Your Area with These Best Monitoring Apps

Introduction

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It is crucial to have a trustworthy surveillance system in place to protect your home or place of business. Even though RXCamView is a well-liked option, it’s a good idea to look at other possibilities as well in order to choose which one best meets your demands. We’ll present you to a few of the best RXCamView substitutes in this article, each with unique benefits and capabilities. There is a choice for everyone, regardless of their preferences for sophisticated features, price, or user-friendliness.

Top RXCamView Alternative Available

1. CloudEdge: Your Safe and User-Friendly Monitoring Solution

An effective and user-friendly substitute for RXCamView is CloudEdge. It gives you easy remote access to your cameras and delivers notifications in real time. Whether you’re at home or on the move, you can have peace of mind knowing that CloudEdge is monitoring your property from any location. The software is accessible to a broad spectrum of users since it is available for both iOS and Android smartphones.

2. Wyze: Feature-rich and reasonably priced surveillance

Wyze is a great option if you’re on a tight budget without sacrificing quality. Wyze provides a selection of reasonably priced cameras with outstanding features including two-way audio, 1080p resolution, and night vision. Because of its simple setup and remote watching capabilities, the Wyze app appeals to users on a budget.

3. Swann Security: Complete and Sturdy Monitoring Solutions

A reputable company, Swann Security is well-known for producing top-notch surveillance gear. They provide a variety of cameras, DVRs, and NVRs for home and business usage. The Swann Security app is a good substitute for people looking for a complete surveillance system as it lets you see and manage your cameras from a distance.

4. ARCCTV: Expert-Level Monitoring for Companies

For companies searching for top-notch surveillance solutions, ARCCTV is a great option. ARCCTV provides sophisticated features including analytics, support for multiple cameras, and cloud storage choices, with an emphasis on commercial and industrial applications. Its mobile app guarantees that company owners may easily keep an eye on their properties.

5. Lorex Home: State-of-the-Art Monitoring Systems

One of Lorex Home’s most notable features is its advanced surveillance equipment. They provide a large selection of cameras, including cordless and 4K Ultra HD versions. For individuals who need the newest in surveillance technology, the Lorex Home app is a fantastic substitute since it offers simple remote access and management.

6. EZView: Easy-to-use Monitoring for Everyone

Because EZView was created with simplicity in mind, it’s a great option for consumers looking for an easy setup. Features like motion detection, cloud storage, and live streaming are included in this RXCamView substitute. You may download the EZView app on both iOS and Android smartphones.

7. Geeni: Easy and Intelligent Surveillance Management

Geeni is a feature-rich monitoring application that is renowned for its use and simplicity. As it works with a large variety of Geeni smart cameras and gadgets, it’s a fantastic option for Geeni ecosystem enthusiasts. Geeni allows you to operate smart plugs and lamps, see live video feeds, and set up alarms for motion alerts all from inside the app.

8. Hue Widget: Hue Smart Lighting and Integrated Surveillance

The Hue Widget app is something to think about if your house is already equipped with Philips Hue smart lights. Your lighting system and surveillance are effortlessly integrated with this app. With the simplicity of smart lighting management, you can improve your home security by setting up alerts that are activated when your Hue cameras detect activity.

9. ImperiHome: The Complete Smart Home Monitoring Solution

An all-in-one smart home software called ImperiHome acts as a thorough control panel for a range of smart devices, including security cameras. As a result, you may integrate a variety of brands and gadgets into your smart home’s single interface. Because of its adaptability, ImperiHome is the best option for consumers who have a variety of smart home components.

10. HomeBrite: Easily Manage Your Smart Home Security System

The user-friendly software HomeBrite is designed to manage all the features of your smart home, including the security cameras. It ensures a flawless user experience by making smart device setup and administration simple. HomeBrite is accessible to both novices and seasoned smart home enthusiasts because to its user-friendly interface.

Final Words: RXCamView Alternative

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RXCamView is only one app among many in the realm of security applications. Regardless of your needs—affordability, sophisticated functionality, or ease of use—there’s a substitute that can satisfy them. To choose the best surveillance software for you, take your time browsing through these selections, reading reviews, and thinking about your unique requirements. Because each of the options listed here has advantages of its own, you may feel safe about securing your area.

Ultimately, the decision boils down to what suits your house or place of business the best. To make an educated choice and experience the peace of mind that comes with efficient monitoring, consider your priorities, your budget, and the features you would want.

Note: Do your homework and make sure any surveillance programme or system you choose satisfies your unique needs, including compatibility with your cameras and devices. When choosing a solution, take privacy and data security into account as well.

RXCamView Android Latest Version

RXCamView Android: How to Use RXCamView on Android: A Comprehensive Guide to Streamlined Monitoring

About RXCamView Android

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RXCamView is a trustworthy and adaptable security software designed specifically for Android smartphones at a time when technology breakthroughs are redefining how we safeguard our residences and commercial spaces. With a thorough grasp of RXCamView’s features and capabilities provided by this tutorial, you can be sure that your surveillance system is optimised to the fullest extent possible.

Using RXCamView: An Overview

To start downloading RXCamView, take your Android smartphone to the Google Play Store. Look for “RXCamView” online, then download and install the programme. It’s crucial to remember that RXCamView was created with Android users in mind, guaranteeing a flawless experience on the platform of your choice.

Establishing Your RXCamView Account: Setting up an RXCamView account is the next important step. Your entry point to remote surveillance is this account. You will be able to see your cameras with this account from any location with an internet connection. If you haven’t already, register, or just log in with your username if you already have.

Downloading and Installing and Running RXCamView Android

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Setting Up and Adding Cameras:

Adding Cameras to RXCamView: After installing the app, open it to discover the camera choice. In order to integrate your surveillance equipment with the app, you must complete this step. For every camera, enter the required information, such as its login, password, and IP address. To ensure the success of this phase, make sure your cameras are linked to your local network.

Strategic Camera Positioning: Take into account the strategic positioning of your cameras for the best possible surveillance coverage. Pay particular attention to vulnerable spots, high-traffic areas, and entryways if you wish to increase security there. The efficiency of your surveillance system may be greatly impacted by the placement of your cameras.

Adjusting Camera Parameters: RXCamView Android gives you the ability to personalise your monitoring experience. You may adjust a number of things in the app’s settings menu, such as notification preferences, motion detection sensitivity, and video quality. Adjust these variables to meet your unique needs for monitoring.

Remote Observation and Access:

Remotely Accessing Cameras: RXCamView’s ability to provide remote access to cameras is its real strength. You only need to use the app to log into your RXCamView account once your cameras are online. This gives you the freedom to watch recorded video and live streams from any location with a reliable internet connection.

Troubleshooting Typical Problems:

Taking Care of Connectivity Problems: If a camera seems to be “offline,” you should look into its power supply and internet connection. Sustaining monitoring without interruption requires a steady connection.

App Stability: You should think about reinstalling RXCamView if you experience app crashes or instability. To guarantee seamless functioning, make sure your Android smartphone satisfies the required system requirements.

Examining Enhanced Functionality:

PTZ Control: Learn about PTZ (Pan, Tilt, Zoom) control to improve your surveillance skills. With the help of this function, you may precisely capture important details by being able to remotely change the camera’s field of view.

Cloud Storage: To safely store and access recorded video, think about putting cloud storage options into place. Convenience and redundancy are provided by cloud storage, while your sensitive data is protected.

Final Words: RXCamView Android

To sum up, RXCamView Android is a reliable way to improve your security and comfort. After reading through this extensive tutorial, you now have the understanding needed to install RXCamView on your Android smartphone and use it to its maximum capacity. You can confidently keep an eye on your surroundings whether you’re at home or out and about.

Make security a top priority by updating the firmware on your camera and changing the default passwords. You can ensure the best degree of security for your home or company by taking control of your surveillance with RXCamView on your Android mobile.

Start making the most of your surveillance skills right now, and enjoy the advantages of a smoothly functioning security system that gives you the ability to safeguard the things that are most important to you. You now have the power to ensure your safety, and RXCamView is leading the way.

RXCamview Login

RXCamView Login: A Comprehensive Guide to Safe Monitoring Access with the login process.

About RXCamview

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With the help of RXCamView, you can see your security cameras from a distance. Its full potential can only be realised if you fully comprehend the login procedure. We’ll take you step-by-step through the RXCamView login process in this blog, making sure you can easily access your surveillance system and maintain the security of your property.

RXCamview Login The Entire Process:

Step 1: Get the app on your device

The RXCamView app must be installed on your selected device before you can log in. Whether it’s the Apple App shop for iOS users or the Google Play Store for Android users, you can get RXCamView from the app shop on your smartphone.

Step2: Open the application

Once the installation is finished, find the RXCamView app icon on the home screen of your smartphone and press it to open the programme.

Step 3: Create an Account (If Required)

To log in, you will need to establish an RXCamView account if you haven’t already. To create an account, click the “Sign Up” or “Register” button. You’ll be asked for some basic details, such your email address and a secure, one-of-a-kind password.

Step 4: Register

Go back to the app’s login page now that you have an account. This is the login process:

Step 5: Display at Home

Following a successful login, the RXCamView home screen will appear. You may access your linked cameras and other security features from here.

Step 6: Getting to Know Your Cameras

Press the camera icon or go to the camera list to see your cameras. This is where your RXCamView account’s cameras that you have added are shown. For a live stream, click on the camera you want to see.

Step 7: Observation through Remote

You may enjoy remote monitoring now that you are signed in and able to see your camera stream. With RXCamView, you can watch your property in real time from any location with an internet connection, giving you more protection and peace of mind.

Step 8: Extra Security Protocols

Consider putting the following precautions into practise to guarantee the maximum degree of security:

Conclusion: RXCamview Login

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To sum up, being proficient in the RXCamView login procedure is necessary for safe and practical access to surveillance footage. You may easily log into the app and use all of its features, including remote monitoring, by following these easy steps. RXCamView gives the power of surveillance in your hands, protecting your belongings and the people you care about, whether you’re at your place of residence or on the move.

By making security a top priority, you can improve the security of your house or place of business and experience the peace of mind that provides knowing you are in charge over your surveillance system.

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Annke Vision – Access the DVR/NVR/IP Camera via Guarding Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software Guarding Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching camera live view/playback and download recordings, etc.

To access the system remotely on Guarding Vision, please add via P2P Cloud. See this instruction.

 Read Also : LongPlus Apps FAQ

Video Guide:

Step by Step:

1. Download and install the software Guarding Vision on your computer.

For Windows, click here to download.
For Mac, click here to download.

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system/IP camera.

4. Run the software Guarding Vision. Register an administrator account.

Note: This account is only for logging in to Guarding Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login)

5. Run the software, and go to Device Management -> Device Type -> Device.
If the system and computer are in the same LAN network, you can see the device information under the Online Device list. Select your device, click on Add to Client.

6. On the pop-up page, set the details as the picture below shows, then click on ‘Add’.

Note:

7. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows..

8. Go to the Main View tab page, click on the folder under the Camera list to expand the camera channels. Double-click on the channels to see the live streaming.

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PS: If the camera list does not show any cameras, as shown below. Please go to the Device Management page and manually add the “Group” and name it. And then, please import the Group and select “import all”. Finally, we can go back to the Main View  tab page, and click on the folder under the Camera list to expand the camera channels. Double-click on the channels to see the live streaming.

Annke Vision – Access the DVR/NVR System via ANNKE Vision software on PC (Via P2P Cloud)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via P2P Cloud allows remote access (ANNKE system and computer can be in the different network/router). While you may find the camera live view/playback and recordings download become laggy due to unstable network.

To access the system locally on ANNKE Vision, please add via IP address. See this instruction.

Steps:

1. Download and install the software Annke Vision on your computer.

Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything. 

4. Register an account (P2P account) on the mobile app Annke Vision.
Register an account on Annke Vision via your phone number or email address.

5. Come back to ANNKE Vision. Go to Device Management and click Add.  Choose Cloud P2P and select your country/area(the phone APP account area), and click Login.

7. Then log in with the user name and password of your Annke Vision APP account. 

Note: If your user name is the phone number, please input it in this format ‘+441234567890‘ (no space between the country code and the phone number).

If the user name and password are both correct, but the App keeps asking you entering a verification code, please log in again with email address that you used to register the Annke Vision App.

8. If the ANNKE system has been added to the Annke Vision account beforehand, you can see it on the list automatically.
Otherwise, add the system to ANNKE vision account first..

9. Go to the Main View tab page, and click on the folder(the name is your APP account username) under the device list to expand the camera channels. Click the play button on the channels to see the live streaming...

Annke Vision – Access the DVR/NVR System via ANNKE Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching the camera live view/playback and download recordings, etc.

To access the system remotely on ANNKE Vision, please add via P2P Cloud. See this instruction.

Step by Step:

1. Download and install the software ANNKE Vision on your computer. Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system.

4. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything. 

5. Run the software, and go to Device Management.

6. Click Online Device. If the system and computer are in the same LAN network, you can see the device information at the bottom. 

7. Select your device, and click on Add. Then please fill in the information in the popped window.

Note:

8. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows..

9. Go to the Main View tab page, and click on the folder under the DVR list to expand the camera channels. Click the play button on the channels to see the live streaming..

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Annke Vision – How to Live Stream Your ANNKE Device on YouTube by FFmpeg?

Using FFmpeg as an encoder for YouTube Live has fewer requirements on the hardware. While you may need some basic knowledge about FFmpeg.

Contents:

1. How it works?

2. How to achieve it?

3. Installing FFmpeg

4. Set a Static IP Address for your ANNKE device

5. Set up DDNS for your ANNKE device

6. Get the RTSP address

1. How it works?

With the RTSP address from your ANNKE device, and FFmpeg installed on your Windows computer, you can use the below command line in the CMD software to begin a live stream. The live stream will be uploaded to your YouTube channel automatically.

set USERNAME=device login username
set PASSWORD=device login password
set CAMERA=device IP
set STREAM_KEY=xxxx-xxxx-xxxx-xxxx from YouTube Live dashboard

Example：

ffmpeg -hide_banner -loglevel fatal -rtsp_transport tcp -i rtsp://%USERNAME%:%PASSWORD%@%CAMERA%:554/ Streaming/Channes/ID/?transportmode=unicast.sdp -f lavfi -i anullsrc -c:v copy -c:a aac -map 0:v -map 1 -f hls -hls_time 4 -hls_playlist_type event -method PUT “https://a.upload.youtube.com /http_upload_hls?cid=%STREAM_KEY%&copy=0&file=stream.m3u8”

2. How to achieve it?

To achieve the above, we will need to:
1). Install FFmpeg on your Windows computer.
2). Get the RTSP address. For a stable RTSP address, we will need to set a Static IP and set up DDNS for your ANNKE device.
3). Get the YouTube stream key: Once your YouTube account has access to YouTube Live, you can find the stream key as the below picture shows.
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3. Installing FFmpeg

Here is the instruction: https://www.wikihow.com/Install-FFmpeg-on-Windows#

4. Set a Static IP Address for your ANNKE device

Propose: An ANNKE Device with a static IP address can still be accessed by the same IP after reboot.

Step:
1) Disable DHCP
2) Make sure the device is online

1) Disable DHCP
Log in to your ANNKE Device. Below is the Web interface of the ANNKE device:
Go to Configuration-Network-Basic Settings-TCP/IP, Uncheck DHCP, fill in the below box per your computer in the same network.
Note: You can check DHCP and click Save at first, this will fill in the below box automatically. Then uncheck DHCP and leave the below box as they are.

2) Make sure the device is online
After the above, go to Configuration-Network-Advance Settings-Platform Access, make sure the option Enable is checked and Register Status shows Online as below picture.

If it shows Offline, refer to this instruction to make it online at first: https://help.annke.com/hc/en-us/articles/360000648061

5. Set up DDNS for your ANNKE device

Propose: An ANNKE device with DDNS service will have a static IP/hostname on the Internet. This allow you to visit the ANNKE device by a static URL. To achieve this, Port Forwarding on your router is also required.

Steps:
1) Setup your DDNS account
2) Enable DDNS on your ANNKE device
3) Port Forwarding

1) Setup your DDNS account
There are some free DDNS service providers. In this article, we will take NO-IP for example.
After you created an account on the NO-IP website, Click your name at the top right corner, go to Account, then Dynamic DNS
Click Create Hostname

Create your hostname in the box. Leave other parameters as default, click Create Hostname

You will see the hostname in the list.

2) Enable DDNS on your ANNKE device
Log in to your device, go to Configuration-Network-Basic Settings-DDNS, tick on Enable DDNS, fill in the boxes as below:
DDNS Type: NO-IP
Server Address: dynupdate.no-ip.com
Domain: your hostname on no-ip.com
User Name: your user name on no-ip.com
Password & Confirm: your account password on no-ip.com
Then click Save to apply the change.
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3) Port Forwarding

Purpose: Port forwarding allows other devices to visit a device in your local network.

Steps:
The steps may vary according to different routers. Below steps are based on the router Virgin Media Hub 3.0:

Click Create a new rule, then fill the boxes as below:
Local IP: your device’s IP.
Local start port: 554
Local end port: 554
External start port: 554
External end port: 554
After that, click Add rule to apply the change.

Now, you can go to canyouseeme.org, input your port number in the Port to Check box, and click Check Port. If you can see the message ‘Success, I can see your service on [your WAN IP] on port (554)’, then the port forwarding has finished.

6. Get the RTSP address

Steps:
1) RTSP address format
2) Test your RTSP address

1) RTSP address format
rtsp://IP:RTSPPort/Streaming/Channes/ID/?transportmode=unicast.sdp

Explanation
ID means mainstream or sub-stream and channel number. If the ID is 102, we will get
a sub-stream of the first channel. If the ID is 101, we will get mainstream.
RTSP URL supports to add username and password:
rtsp://admin:12345@IP:Port/Streaming/Channels/ID/?transportmode=unicast.sdp
The type of authorization supports BASIC and DIGEST.

Examples
Get sub-stream from IP camera on channel 1
rtsp://172.28.1.52:554/Streaming/Channels/102/?transportmode=unicast.sdp

2) Test your RTSP address
Once you finish getting the RSTP address, try it on the VLC player to make sure it’s working.
In VLC player, use the shortcut Ctrl+N or navigate to Media-Open Network Stream. Input your RTSP address in the box, click Play.
When the RTSP address is correct, you will see the live stream from your camera in about 5 seconds.

Annke Vision – Annke IP camera connect with Tinycam Pro

For the Tinycam can only working with IP cameras, It can not connect with NVR. So if you have already had a POE system( NVR+ IP camera), It can not directly get the steam from the POE port. Please connect the IP cameras directly to your router. Please do not forget to have an extended power ( 12V/1A ) for the cameras.
The APP Timycam can only support IP connection, so If you would like to have the image everywhere, Please do the port forwarding for the cameras, you need to contact the router manufactory or network provider to have the correct operation.

If you find the image is not smooth. That is caused by that the app will auto-adjust the stream for the image. so you can change the APP decode method or you can directly change the cameras’ video stream, you can adjust lower the resolution and bitrate from cameras’ setting page.

Step:

1.Adding the cameras. Please select “Add IP camera, NVR/DVR” and edit it.

2. Edit the camera name and select the correct Protocol type by the camera brand.

Please notice that the Tinycam Pro can not directly get Annke Brand, So you need to select the camera brand “Hikvision” and choose a model number( everyone is ok). Don’t worry, our connection protocol is the same as Hikvision.

3. Please input the correct IP and port information. 

“Hostname/IP address“: It would be LAN IP. WAN IP or DDNS. But please notice that If you connect with WAN IP or DDNS, Please do not forget the port forwarding.
“Web port number“: Default is 80. It follows with your camera setting.
“RTSP port number“: Default is 554. It follows with your camera setting.

3. Input the correct account information. the account information is your cameras’ account and password.

4. When you finished the parameter setting, you need to back to the top line to check the connection status.

“OK” means the camera is correct to connect to your system.

Click the “camera status“, you can get the detail stream information and image.

5. When you finish the camera setting, you can directly go to the live view to have the camera image.

Annke Vision – How to Activate ANNKE IP Camera via Web Browser (Without DVR/NVR)?

You may find the camera’s IP address and access/activate it on the local network via the web browser.

Video Guide:

 https://youtu.be/Z5jRKJ5UNQw

Text Guide:

1. Power on the camera by using the power adapter or POE switch for the POE cameras.

2. Connect the camera to the router/POE switch by ethernet cable.

3. Get a computer that is connected to the same router. In other words, computers and cameras are in the same network area.

4. Download software SADPTool and install it on the computer. Here is the software download link.

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For Mac: https://download.annke.com/CMS/sadptool.pkg_.zip

5. Run the software SADP tool and click refresh. It will find the camera’s IP, and its status is Inactive.
Note: If the status is Active and the camera was connected to the ANNKE NVR before, the password of the camera is the same as the NVR.

6. Select the device on the tool and create a new password to activate it.
The new password should contain 8-16 characters with at least two combinations of numbers, lowercase, uppercase, and special characters, no ‘admin’ included.

7. Access the camera by inputting the IP address of the camera on the IE web browser. 
Then, input the user name admin and password you created.
Note: The cameras could be viewed on the IE web browser only because there is no web plug-in for any other web browser now.

8. Click the link to download the web plug-in to view the camera:

9. Once the web plug-in is installed successfully, the camera could be viewed on the web browser:

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Annke Vision – How to Access DVR/NVR System on The Web Browser from PC(in the Same Local Network)?

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

For Chrome 57.0+, Firefox 52.0+ and Edge 89+ browsers, we can view the device without the plugin. But please note that we still need to download the plugin if we want to change the relevant device settings from them.

(Here is an image for your reference to download the plugin)

General steps:

1. Plug the DVR/NVR into a router with a network cable.

2. Find DVR/NVR’s IP address.  There are two ways to find the IP address:
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Method #1

1) Find the IP address on the TV/monitor.

Please go to Menu–Configuration–Network–General.

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Method #2

Find the IP address on a computer.

Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Purpose: Some features of the ANNKE PoE camera need to be configured on the camera’s Web interface (it’s individual setting page).

Note:

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

For Chrome 57.0+, Firefox 52.0+ and Edge 89+ browsers, we can view the device without the plugin. But please note that we still need to download the plugin if we want to change the relevant device settings from them.

(Here is an image for your reference to download the plugin)

1) For all the mentioned camera models, their live stream will work on the IE browser after installing the plugin.
2) For model I91BM/I91BN/I91BL/I91BK/I81HB, their live stream can also work on Chrome and Firefox after installing the plugin.

Steps:

1. Connect the camera to a 12V DC power supply (must be 12 Volt, can be 1 Amp or above) and to a broadband router by ethernet cable.

2. Run the SADP software on a computer in the local network.

For Windows system:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac OS:

https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

The SADP will detect the camera’s IP address. Follow the below picture to enable DHCP for the camera.

Input the IP address in a Web browser ( IE browser is recommended).

3. Input the user name and password of the camera to log in. (Generally, the username is “admin” with all letters in lowercase)
If you use the camera for the first time, you need to activate the camera at first and set an admin password for it;
If the camera has been activated on the ANNKE NVR, the camera’s password is the same as your NVR’s admin password.

4. Now you can see the camera’s Web interface. Explore and have fun 🙂

Note:
If you find the camera live view fail to load when clicking the button “Start Live View “on the webpage, please try the below solutions:
1. Click the “Download Plug-in” button to download and install the webpage plugin.
2. Copy the webpage address then visit it via IE browser, or via Microsoft Edge browser (requires reloading the page into IE mode).

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Annke Vision – How to Access the Annke IP Camera’s Setting Page via Web Browsers?

Some of the cameras’ functions can only be configured in their individual setting page. Below is the instruction to enter Annke’s IP cameras’ individual setting page.

Step 1:

Connect your IP camera and your computer to the same network/router. The connection can be either via ethernet cable or WiFi.

Step 2:

Find the IP address of your IP camera. The procedures depend on your computer.

  a). If your computer is NOT a Windows computer: Please access your router to find the camera’s IP address (You may need to contact your router’s seller for further information).

b). If your computer is a Windows computer: You can use the software called SADP TOOL to find the IP address. Below are the steps:
b-1). Please download and install the software SADPTOOL.exe to your computer: 
https://download.annke.com/CMS/SADP_v3.0.2.4.zip
b-2). Run the software and you will find the camera’s IP address on the device list.


b-3). Double-click on the IP address (or input it into your web browser manually) then you will see the camera’s login page. Input the user name ‘admin’ and the camera’s password to proceed.


b-4). Click on the Configuration tab to enter the camera’s settings page.

Note: The web page layout may be a little different according to different camera models.

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Purpose: This instruction introduces the method to change the output resolution of the ANNKE system. It is effective when the ANNKE system doesn’t show any display on the TV/monitor due to a mismatch of output resolution between them.

Steps:

1.Connect your ANNKE system to your home router via an ethernet cable.

2.Connect your computer to the same router with the DVR wired or wirelessly.

3.Download the SADP software on your computer to search the IP of your DVR/NVR. 
For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For MacBook: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip 

4.Run SADP and it will show the IP address of your DVR/NVR automatically.

5.Input this IP address into the IE browser. The user name is ‘admin’ and the password is your system‘s login password.

6.When you log in, navigate to Configuration–System–System Settings–Menu Output. Change the VGA/HDMI resolution. It’s recommended to match this resolution to your TV/monitor resolution.
If you are not sure, just select the lowest resolution for the ANNKE system.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

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Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Address Locally?

Steps:

1. Enter the DVR/NVR on the computer browser with its IP locally. Please refer to the below link:
https://help.annke.com/hc/en-us/articles/360000252182

2. After you enter the DVR/NVR on the computer browser, please go to Configuration>Maintenance>Upgrade&Maintenance>Restore.

3. Click ‘Restore’ to start. The system will be rebooted automatically when the restore is finished.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

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Annke Vision – How to Get a Capture/Screenshot of the Camera’s Image on the Computer/Phone APP?

First of all, please add the cameras system to computer software and the phone APP.

For computer software: https://help.annke.com/hc/en-us/articles/360000252441

For phone APP: https://help.annke.com/hc/en-us/articles/360000252581

Secondly, please follow the below steps to get the capture/screenshot of the camera’s image:

On Guarding Vision, please select the camera and right-click the mouse, and then click Capture:

After that, the capture will be saved on the computer, and you could click the link on the right corner to check the capture directly:

On the phone APP, please preview the cameras, and then select the camera button to take a screenshot for the camera:

After that, you could check the screenshot of the camera’s image on the More–>Pictures and Videos:

If you view the cameras on the monitor and the computer, please select the camera and double-check it. Or please view the camera in one screen mode. After that, the camera will be displayed in the mainstream and the picture will be clearer so that you could get a clearer capture from the computer.

If you view the cameras on the phone APP, you could switch the mode from Basic to HD so that you could get a clearer screenshot from the mobile phone.

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Annke Vision – How to Stop Audible Alarming Via the Browser?

Purpose: If you want to stop audible alarming for the system, please refer to this instruction to change the setting.

Steps:

1. Please get a windows computer which is in the same network area as the camera is. In other words, the camera and computer must be connected to the same router, by cable or by wifi.

2 Install the software on the computer. Here is the download link.
support.annke.com/document/HK/general/tool/SADPtool.exe

3. Run the software to detect the system’s IP.

4. Please copy the IP address to Internet Explorer and access the system’s page by its IP. 

6. Please log in to the system and go to the Configuration-Basic event.
On this page, you could disable the audible warning for every event.
Here are the images of each interface. You could go to the interface of these setting to turn off the audible warning according to your needs.

For example, if you don’t want to have an audible warning when there is a motion detected, please go to the Motion Detection page to disable the audible warning. See the first picture below:

You could also go to smart event to disable the audible warning. Please note that this option is not available on all models and systems.

App Download

Simply download the Vichome app from the Apple Store (iOS devices) or Google Play (Android devices) and have full control over all security products. This means that you can monitor your home or property whenever you like.

As a powerful helper, our app will help you stay connected to your home or business when you’re not there and help keep you safe when you are.

NOTES🚩: Vicohome APP is a mobile application and we currently do not provide PC version or iPad version of the APP.

We greatly appreciate your support and welcome to stay tuned for more.

How do download LongPlus App on a PC?

🟠 LongPlus APP is a mobile application. Unfortunately, we currently do not provide PC version and iPad version of the APP. We are developing the web version for use and we greatly appreciate your support and welcome to stay tuned for more.

What is the default language of LongPlus App?

🟠 The default language when LongPlus Home APP is installed follows the system language of your phone, and can be modified manually after installation.

How many LongPlus security cameras can connect to one account?

🟠 One account is capable of 50 cameras maximum. However, we recommend having no more than 12 cameras connected to a single Wi-Fi network to ensure the best connection.

What are the differences between all subscriptions?

🟠 If you have No Plan, you can enjoy 3-day + no more than 0.5 GB cloud storage of recorded videos for free. But you cannot use intelligent features, such as AI Analysis, intelligent notifications, and activity zones. Once you register a LongPlus account, you get the 3-day + no more than 0.5 GB cloud storage of recorded videos automatically.

Will there be a reminder when the camera battery is low?

🟠 You will receive a notification from the APP when the camera’s battery is below 10%.

Why can’t I receive a verification code when I register the app?

🟠 It is possible to enter the spam mailbox, please check the spam mailbox

🟠 Please check if you have entered the correct email address

If the camera is stolen, can I still view previous records?

🟠 Yes, you can view historical cloud recordings in LongPlus APP, and all cloud recordings that have not been overwritten can be viewed

How can I remove too many reminder messages from the app?

🟠 Mark all APP message pages as read

🟠 Turn off APP message push

🟠 Unconnected the device, uninstall the APP and reinstall the connection

LongPlus Apps FAQ

Read Also : How to Use Camius View app

How to adjust the video time?

The time in the upper left corner of the video (live video, cloud video, and microSD video) is decided on the time zone where the camera is located.

Usually, the time zone of the camera is the same as the time zone of the phone. If the current time is not what you want, you can adjust it by changing the time zone for the camera.

How to change time zone: tap the camera “setting” icon > tap the “>” extension icon > tap “More info” > tap “Time Zone”.

* If you want to change the time from military time (24-hour) to regular Time (12-hour), we are working on it, stay tuned!

* Currently LongPlus does not support the 12-hour system for mobile phone systems, and there will be abnormal recording problems

How to enable motion detection?

After the motion detection feature is enabled, any movements in the camera’s field of view will activate the camera. Next, the camera will record videos of the movements and notify you of the movements (of course, to receive notifications, you also need to enable “Notification” under the “Notification Setting” page.)

To enable the motion detection feature, please tap the camera “setting” icon > tap “Motion Detection” > enable “Motion Detection”.

How to set the motion detection duration?

Please tap the camera “setting” icon > tap “Motion Detection” > tap “Duration” and select the duration you want.

How to enable night vision?

After “Night Vision” is enabled, the camera will be able to “see” clearly in the dark. Particularly, it will offer high-quality nighttime images.

To enable “Night Vision”, please tap the camera “setting” icon > tap “Lighting Setting” > enable “Night Vision”.

There are two night vision modes, infrared mode and white light mode. The difference between the two modes is in the color rendering of the picture. In infrared mode, the picture is in black and white and is clearer while in white light mode, the color of the picture will be restored to the greatest extent.

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How to adjust the sensitivity of night vision?

The sensitivity of night vision is actually the sensitivity of the ambient light sensor. The ambient light sensor senses the brightness of the light available around your camera. When it senses that the light is darker than the threshold, the camera will enter the night vision mode. By adjusting the sensitivity, you can control how easily the camera enters the night vision mode. The higher the sensitivity, the easier the camera enters the night vision mode.

To adjust the sensitivity, please tap the camera “setting” icon > tap “Lighting Setting” > tap “Light sensitivity level”.

How to turn on the white light/spotlight?

Important: Most battery cameras have a white light/spotlight. However, for a few battery cameras, they don’t have a white light/spotlight. Neither do the plug-in cameras.

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You can tap the camera “setting” icon > tap “Lighting Setting” > enable “Flashlight Alarm”. After that, the white light/spotlight will be flashing for a while once the camera is triggered by any movements. Of course, if there is no “Flashlight Alarm” option under the “Lighting Setting” page, that means that your camera does not support a white light/spotlight.

However, if you want the camera’s white light/spotlight to be on constantly in the dark or at night, you can turn off “Flashlight Alarm” and set “Night Vision Mode” as “White light mode” instead.

How to use AI recognition feature?

This is a paid feature, and you need to purchase the Awareness service to use it.

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After you purchase the Awareness service, the AI recognition feature is enabled, and the cloud system can be able to recognize people, pets, vehicles, and packages in the video and analyze their actions to send you smart notifications.

These videos will be encrypted and analyzed by an AI algorithm in the cloud server (AWS), and then according to your selection (person/pet/vehicle/package) to decide whether to send you a notification or not. 

The introduction of AI recognition feature

The AI analysis result comes from encrypted AI algorithm analysis. Once you turn on the classification feature, the camera will analyze the video and you will be notified only when the camera recognizes a person, pet, vehicle, or package. The smart notifications depend on which classification(s) you select.

You can quickly filter out all videos of dropped-off/picked-up/delivered packages by only selecting the corresponding tag.

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How to filter out videos with tags?

Tap Library tab-> Tap the “search” icon on the top left->select any tag you want to see->tap Save on the top right. Then you will be able to see all recordings made with the tag you select.

Note:

1. Currently, once you purchase the Awareness service, it will apply to all the added cameras.

2. This AI recognition will reduce push disturbances and will help you quickly know the movements.

If you want to try the AI recognition feature, please click “No plan” in “User“.

Or you can open Camera Setting to click Notification Setting to tap Buy now.

Also, you can open Camera Setting to click AI Analysis to tap Buy now.

If you have any questions, please send us feedback for further assistance.

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How to set up the Activity Zone?

This is a paid feature, and you need to purchase the Cloud service to use it.

🟠 Activity Zone is a cloud-based feature that encrypted analyzes the motions and interactions in the set zone using an AWS computing server. It is a feature combined with intelligent push.

🟠 How to set up the activity zone?

You can tap the camera “setting” icon->tap Activity Zone to add/edit/delete activity zones. To add an activity zone, tap + plus icon on the top right. To edit/delete an activity zone, tap the “setting” icon.

🗒️Notes:

🟠 What will happen if I set the Activity Zone?

What is a package detection feature?

This is a paid feature, and you need to purchase the Awareness service to use it.

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Package detection is a technology based on the continuous evolution of algorithms and massive data. When the camera watches the package being picked up or put down, it will notify you of a push message. You can check the status of the package in the push message in the notification bar. The detected package is highlighted by a bounding box in your notification.

How to make Package Detection work?

     1.Camera position and distance.

It is recommended to place your camera at a height of about 8 feet( 2.5 meters) and tilt it so that you can see the area where the package is located.

At the same time, the distance between the camera and the package should not exceed 10 feet (3 meters).

After removing the camera for charging or changing the location of the camera, remember to reconfirm whether the package position is accurate.

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     2.Camera view.

Please make sure that the package is visible in camera view and that it is not blocked by other objects.

At night or in the case of insufficient light, the detection capability is decreased. Please mainly refer to the detection results during the day or under sufficient light conditions.

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      3.Select package.

Please don’t forget to select the package in the Notification Settings/ Smart Push.

At the same time, frame the area where the package may appear on the video screen in conjunction with the location of the package on the ground to improve the recognition accuracy of the package.

Tips: The minimum detection size of a package is 8x10x1in (20x25x2.5). It may be difficult to detect a package that is less than the minimum size.

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Why sometimes a package cannot be detected?

Package detection is a technology based on the continuous evolution of algorithms and massive data. Sometimes, the detection rate is low. Please check the following reasons:

If you have any questions, please send us feedback for further assistance.

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Can the device volume be adjusted?

🟠 Yes, you can tap the camera “setting” icon->tap Sound Setting to enable the siren of the camera, set the voice language and volume for the camera.

How to view the app version?

🟠 To view the app version, please open the app > tap “User” > tap “About us”.

🟠 BTW, if you want to update the app or check whether there is a new version available, you can open the “Google Play” app or the “App Store” app > search for “LongPlus”

Why are notifications delayed?

🟠 There are three steps to receive a motion event notification on your phone.

Usually, all three steps will be completed within a few seconds. However, in some cases, a delay may occur at step 1 or 3.

There may be tens of seconds delay at Step 1. In most cases, this is due to a poor or unstable network connection. Please check and ensure that the Wi-Fi network connection is good and the camera is installed in a place with a strong Wi-Fi signal. Please also select 720p resolution (SD) for video recording to reduce streaming bandwidth.

There may be minutes or even tens of minutes delay at Step 3. Many external factors might cause this delay, such as Apple/Google’s notification server, the phone’s poor or unstable network connection, etc. Most of the time, it can return to normal after a while.

🗒️ Note: For some brands of Android phones, to fix the delay, you must add our App to the battery-saving whitelist in your phone’s Settings. It’s because the battery management of these Android phones will kill all background running apps, causing the apps to fail to receive the notifications from Google(Android) notification server in time.
How to add our App to the battery-saving whitelist: Go to your phone’s Settings > Apps > Our App > Battery > Battery optimization > Don’t optimize.

Why can’t I receive notifications?

🟠 The failure to receive notifications may be caused by the following reasons, please check one by one:

(1) The LongPlus app is not granted “Notifications” permission. When the “Notifications” permission is not allowed, your phone isn’t able to receive any notifications from LongPlus app. Please open the Settings app on your phone > find/search for “LongPlus” > tap “Notifications” and enable it.

(2) The “Motion Detection” feature is not enabled. When “Motion Detection” is disabled, the camera isn’t able to be triggered by any movements, let alone notifications. Please open LongPlus app > tap the camera “setting” icon > tap “Motion Detection” > enable “Motion Detection”.

(3) The “Notification” feature is not enabled. When “Notification” is disabled, the camera is only able to record videos of the movements but isn’t able to send notifications to your phone. Please open LongPlus app > tap the camera “user” icon > tap “Message” > enable “Notification”.

(4) The camera’s Wi-Fi connection or your phone’s network connection is poor or unstable. Please check and ensure that both your camera’s Wi-Fi connection and your phone’s network connection are good for receiving notifications.

Why can’t I receive notifications?

🟠 The failure to receive notifications may be caused by the following reasons, please check one by one:

(1) The LongPlus app is not granted “Notifications” permission. When the “Notifications” permission is not allowed, your phone isn’t able to receive any notifications from LongPlus app. Please open the Settings app on your phone > find/search for “LongPlus” > tap “Notifications” and enable it.

(2) The “Motion Detection” feature is not enabled. When “Motion Detection” is disabled, the camera isn’t able to be triggered by any movements, let alone notifications. Please open LongPlus app > tap the camera “setting” icon > tap “Motion Detection” > enable “Motion Detection”.

(3) The “Notification” feature is not enabled. When “Notification” is disabled, the camera is only able to record videos of the movements but isn’t able to send notifications to your phone. Please open LongPlus app > tap the camera “user” icon > tap “Message” > enable “Notification”.

(4) The camera’s Wi-Fi connection or your phone’s network connection is poor or unstable. Please check and ensure that both your camera’s Wi-Fi connection and your phone’s network connection are good for receiving notifications.

Why are notifications delayed after purchasing a plan?

🟠 When you have no plan, there are three steps to receive a motion event notification on your phone.

However, when you purchase a plan, there will be one more step between Step 1 and Step 3. That is: The motion event is been analyzed by the AI algorithms in the cloud to decide whether to send the notification or not. For example, if you select “Person” under the “Notification Setting” page in the app and the camera recognizes a person in the motion event after analysis, it will decide to send the notification, and vice versa. That’s exactly why you may feel a little longer to receive a notification after paying.

How to cancel automatic renewal?

🟠 For iOS users, to cancel the automatic renewal, please manually turn off the automatic renewal in iTunes/Apple ID settings at least 24 hours before the expiration time of your subscription. You can cancel it in iCloud payments, Setting – iTunes Store & App Store – Apple ID – View Apple ID – Account – Subscription, find our App, and close.

🟠 For android users, to cancel the automatic renewal, please manually turn off the automatic renewal in Google Play Store settings at least 24 hours before the expiration time of your subscription. You can cancel it in Play Store payments, Mine – Subscription, find our App, and close.

🗒️ Note: If you cancel within 24 hours before your service expires, you will still be charged for the next subscription period. The subscription service will end at the end of the next subscription period.

Remember the password when logging in

🟠 Please click the Remember Password button below your account password.

When you check the 「Remember password」 option, we will encrypt and store this information locally on your phone. After you check this option, you don’t have to enter the password again when you log in next time. Please be assured that the information will not be passed on. You can also choose not to check this option, we will not record locally, and you need to enter the password again when you log in next time.

Remember Wi-Fi name and password after successful connection

🟠 When you select the “Remember Wi-Fi name and password after successful connection” option, we will encrypt and store this information locally on your phone, and will not transmit it to the outside. You can delete this information at any time.

How to reset the password?

🟠 Currently, there are two ways to support password resetting.

(1) If you remember the current password, please click your account avatar in the “User” Section > tap “Change password” and follow the instructions on the page to reset your password.

(2) If you have forgotten your current password, please click “Forgot your password?” in the login page, then you need to enter the e-mail/phone of your account to accept the verification code. After entering the correct verification code, you can reset your password.

🗒️ Note: The password must contain at least one uppercase letter, one lowercase letter, and one number, and the minimum length of the password must be 8 characters.

Why is a log-in prompt message indicating no account has been registered, although the account has been registered?

🟠 The following reasons may lead to the error prompt. Please check them one by one:

(1) Please confirm whether to select the corresponding country.

(2) Please make sure the account and password you entered are correct.

(3) Spelling error. Please ensure your account and password are spelled correctly. A misspelling may result in an account that doesn’t exist.

Why is the connection unsuccessful after scanning?

If the camera cannot scan the QR code generated by the app, the reasons may be as follows. Please check them one by one.

🟠 Camera is not in scan mode (continuous “ding dong ding dong” sound)

🟠 The camera lens is dirty. Please peel off the plastic protective film first. If your camera’s lens is dirty, clean it. Please avoid leaving fingerprints on the camera lens.

🟠 The camera cannot find the focus of the QR code

🟠 Make sure the phone and camera are aligned, then slowly move the camera back and forth to the QR code on the phone to find focus.

🟠 The distance between the camera and the phone should be 6-12 inches (15-30 cm).

🟠 Please do not scan the QR code in a backlit or dark environment.
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If the problem persists, please submit feedback on the app for further technical assistance.

What should I do if the camera reports an error after scanning the QR code?

🟠 The camera reports a “Wi-Fi SSID not found” error
The camera only supports 2.4GHz Wi-Fi. Please make sure to connect the camera to 2.4GHz Wi-Fi.
Please make sure the Wi-Fi signal is present and working. You can try to connect Wi-Fi to your phone, if you can get online normally, it means Wi-Fi is working properly.

This error may be caused by the camera being too far away from the Wi-Fi router. Please place the camera near the Wi-Fi router or as close as possible to the Wi-Fi router.
It is recommended that the Wi-Fi SSID (name) does not contain special characters or is too long. If the Wi-Fi SSID (name) contains special characters or is too long, try simplifying the Wi-Fi SSID and try again.

🟠 The camera reports a “Wi-Fi password error” error
Please double check the password you have entered and make sure it is correct. Note special characters such as spaces.
It is recommended that the Wi-Fi password not contain special characters or be too long. If the Wi-Fi password contains special characters or is too long, try simplifying the password and try again.

🟠 The camera reports a “Cloud service connection failed” error
If the camera reports a “cloud service connection failed” error, it means the camera cannot establish a connection with the cloud server.
Please make sure your Wi-Fi router is connected to an available network. You can try to connect Wi-Fi to your phone, if you can get online normally, it means Wi-Fi is working properly.
If yes, but the problem persists, restart the Wi-Fi router and try again.

If the problem persists after restarting the Wi-Fi router, it is likely that the Wi-Fi router is subject to some restrictions. In this case, you can try the following:
Unrestrict the Wi-Fi router: enter the administrator address of the router in the browser address bar (usually the administrator address will be written on the main body of the router) > enter the administrator password to enter the management site > click LAN > click DHCP Servers > Under “DNS and WINS Server Settings” set Server 1 to 8.8.8.8 and Server 2 to 8.8.4.4.

If possible, reset and reconfigure your Wi-Fi router Or try connecting the camera to another Wi-Fi.

🟠 The camera reports an “authentication error” error
This error may be caused by an unsupported authentication method for the router.
Please set the authentication method of the router to WPA-PSK or WPA2-PSK. Please note that the camera only supports the AES encryption algorithm, not the TKIP encryption algorithm.
The error can also be caused by special authentication methods like SMS/Web authentication being enabled.
Please disable any special authentication methods such as SMS/Web authentication.
If possible, try connecting the camera to another Wi-Fi.

🟠 The camera reports a “timed out retrieving IP” error
The error may be caused by the router’s DHCP server not being enabled.
Please enter the administrator address of the router in the browser address bar (usually the administrator address will be written on the main body of the router) > enter the administrator password to enter the management site > click LAN > click DHCP server to make sure the DHCP server is enabled And the IP pool address is set correctly.

The error may also be due to too many devices connected to the router, so the camera cannot obtain an IP address from the router.
Please try restarting the router and try connecting the camera again.
If possible, try connecting the camera to another Wi-Fi.

If the camera does not report anything, or if you are still unable to connect to the camera after trying the listed solutions, please submit feedback on the app for further technical assistance.

Why can’t I find the QR code on the camera body?

🟠 The QR code on the camera body includes the model number and serial number of the camera. It’s usually affixed to the camera’s sticker.
🟠 You can find it behind the camera.
🟠 With some (special) models, you may need to remove the camera’s case to access it.

For other models, there is no QR code on the camera body. In this case, you can directly submit feedback for further technical support.

Why do images/pictures look blurry?

The following factors may cause blurred images/pictures. Please check them one by one.

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The  Zavio IP camera software that is included with Zavio cameras includes the following apps: main console recording software, remote live camera viewer, remote playback, remote backup, and video file verification tool. The above screenshot shows the main console recording software with 4 IP cameras at CCTV Camera Pros office. Each Zavio IP camera includes a license code in the box that enables it to be added to the recording software. For customers that prefer a standalone NVR instead of a PC based, you can learn more about Zavio stand-alone NVRs here.

This article will familiarize customers with the user interface, functions, and controls built into Zavio IP camera software.

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Software Installation

When installing the Zavio software users can choose a complete or custom installation. Please note that this software will only run on Windows. Macintosh users can follow these instructions to view Zavio IP cameras and control their NVR from Mac, but there is currently no Mac recording software available. Mac users can perform all other functions except using a Mac as an NVR.

If you choose the custom installation option, you are presented with the following options.

Load More : Viewtron Security Camera Mobile Apps & Software.

Main Console / Recording Software

The Main Console is the recording software that runs on a Windows PC. It supports recording up to 64 Zavio IP cameras.

These are the main controls / function built into the user interface. You can read the complete Zavio software user guide here.

Video Display Options

Users can select from a variety of camera displays / grid based on the number of IP cameras they are using.

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Recorded Video Search & Playback

The playback software is installed on a Windows PC that can be used to access you NVR(s) remotely to search and playback video surveillance footage that has been recorded to the NVR hard drive.

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When a user selects the Playback button, the screen displayed above appears. Here the user will be able to select the exact date and time they wish to playback. The saved video will be color-coded based on the type of recording. Always record will be represented in red, record on event is represented in blue, record on motion will be represented in green and boosting recording is represented in purple.

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After the user has selected the desired date and time, the video playback player appears as shown above. Here the user will be able to play, fast forward and reverse the recorded video. The controls on the right will allow the user to do various things such as exporting the video, printing a snapshot and viewing the recorded video log to name a few.

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Remote Live View

The live software can be installed on a Windows PC to access live video views of the Zavio IP cameras connected to PC based and stand-alone Zavio NVRs.

Here is a screenshot of the live view software running on a laptop computer. The software is viewing one IP camera live.

These are the main controls available in the live view application.

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Remote Backup

The backup application allows users to log in to a Zavio NVR remotely, select a time-frame of recorded video, and backup the video to the remote PC.

To backup video, a simple-to-use interface is used to select the time-frame and the cameras to backup from. When the user clicks OK, they are given the option to also export that backup player. This allows the user to distribute both the video and player to other viewers if needed.

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Learn more about Zavio NVRs

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Click here to learn more about the latest Zavio NVRs.

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Works with Zavio IP Cameras & 3rd Party IP Cameras

Zavio NVRs work with all Zavio IP cameras and thousands of third party IP camera models.

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Request a Demo

If you do not currently have a Zavio NVR and would like to log in to the demo unit at our office, please request a demo login below. You will be able to log in from iPhone, iPad, and Android mobile devices. You can also log in from Macintosh and Windows computers. Please click here to request a demo login.

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Complete IP Camera Systems

Did you know? CCTV Camera Pros can provide a complete IP camera system quote that includes a stand along Zavio NVR or a custom PC based NVR build using the 64 channel IP camera software included with all Zavio IP cameras. We can also include any number and model of cameras, CAT-5 cables, PoE switches, and monitors. Let us customize a system based on your project requirements.

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Zavio NVR – Network Video Recorder for IP Cameras

Zavio network video recorders (NVRs) work with Zavio IP cameras and are also compatible with many 3rd party IP cameras. You can see a compatibility list here and also contact us to see if there are any updates. CCTV Camera Pros can provide a custom IP camera system quote using a Zavio NVR and any number and type of cameras that you require. You can also request a live demo here. Zavio NVRs are available in 8 and 16 camera models. Click here to view see features included.

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Important Update!

CCTV Camera Pros now highly recommends these Viewtron IP camera NVRs. They are by far our best selling NVRs. Viewtron NVRs are compatible with Zavio IP cameras. Viewtron includes the best mobile apps and desktop software for Mac and Windows.

IP Camera Setup for Zavio NVR Software

Zavio IP Cameras include NVR software for Windows PCs that supports up to 64 cameras. The Zavio NVR software allows users record surveillance video from their IP cameras to the Windows PC hard drive. The software supports remote access and camera viewing from mobile apps and desktop software. iPhone and Android apps are available for free. Windows and Mac remote access are also supported. All apps support live camera viewing and recording video playback.

The NVR software has a built-in camera locator that scans your network for all Zavio cameras. This makes it very easy to add your cameras to the software. These instructions will show you how this is done. If you have not already installed the software on your PC, please do that before starting these instructions.

IP Camera Setup

CamGraba PTZ Camera Setup

The Zavio CamGraba NVR surveillance software gives users the ability to manage and record their Zavio IP cameras on a local network. Another great feature of CamGraba is the option to control PTZ cameras. Users can manually control the PTZ or set up a preset tour to run automatically. The camera used in this article was the Zavio-P5110 (Wireless Version – Zavio-P5115).

CamGraba PTZ Camera Setup

The instructions below explain how to set up a Zavio PTZ camera on the CamGraba surveillance NVR software.

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1. Make sure the Zavio IP PTZ camera is connected to the same network as the PC you have CamGraba installed on. Then launch the CamGraba program.
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2. On the main CamGraba screen, click the General Settings icon. (Shown Below)

3. Then go to the Camera tab and click Search.

4. Then select the PTZ camera and enter the Username and Password. (By default the Username is – admin and the Password is – admin)

5. Now click OK, followed by OK again. (Step 3 – 5 Shown Below)

6. You should now see your Zavio PTZ camera on the live grid display. Click on the PTZ’s grid and use the PTZ controls to the right to control it. (Shown Below)

Zavio CamGraba Password Reset Instructions

The instructions below explain how to reset the password for the Zavio CamGraba surveillance NVR software.

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1. Download the RegEx.exe and save it to your desktop. (RegEx is the application used to remove the password from CamGraba)
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2. Now click the Start button in the lower left corner of the screen and navigate to Computer. Once inside Computer, double-click Local Disk (C:) and then double-click Program Files (The Zavio CamGraba may be in the Program Files (x86) folder). (Shown Below)

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3. In the Program Files (or Program Files (x86) folder, locate the Zavio CamGraba IP System folder and double-click it. (Shown Below)
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4. Now drag the RegEx.exe file from your desktop and move it to the Zavio CamGraba IP System folder. (Shown Below)
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5. Once RegEx.exe is in the Zavio folder, go ahead and double-click RegEx.exe. The application should appear, once it does click Invalidate Password. Then click Yes to confirm the reset. (Shown Below)
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6. Now launch the Zavio CamGraba Main Console, you will be prompted to enter a new password. (Shown Below)

Zavio CamGraba Password Reset Instructions

The instructions below explain how to reset the password for the Zavio CamGraba surveillance NVR software.

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1. Download the RegEx.exe and save it to your desktop. (RegEx is the application used to remove the password from CamGraba)
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2. Now click the Start button in the lower left corner of the screen and navigate to Computer. Once inside Computer, double-click Local Disk (C:) and then double-click Program Files (The Zavio CamGraba may be in the Program Files (x86) folder). (Shown Below)

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3. In the Program Files (or Program Files (x86) folder, locate the Zavio CamGraba IP System folder and double-click it. (Shown Below)
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4. Now drag the RegEx.exe file from your desktop and move it to the Zavio CamGraba IP System folder. (Shown Below)
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5. Once RegEx.exe is in the Zavio folder, go ahead and double-click RegEx.exe. The application should appear, once it does click Invalidate Password. Then click Yes to confirm the reset. (Shown Below)
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6. Now launch the Zavio CamGraba Main Console, you will be prompted to enter a new password. (Shown Below)

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Introducing the Windows security camera software (Windows App) for Viewtron DVRs, NVRs, and network IP cameras. This software is sometimes referred to as NVMS (network video management software) or CMS camera software (central monitoring software). The software is called Viewtron VMS (video management system) and it allows users to view their security cameras live, playback recorded video surveillance footage, control cameras, configure DVRs / NVRs, and perform many other functions over an IP network.

The Windows VMS (Video Management Software) is able to connect to many DVRs, NVRs, and IP cameras at the same time. The software can display live video streams from analog CCTV cameras, HD security cameras (AHD, HD-TVI, HD-CVI), and network IP cameras. Users can access their security cameras on the local network where the DVR is located and also remotely over the Internet from anywhere in the world. Remote audio surveillance is also supported.

Viewtron also includes an iPhone app, Android app, and MAC DVR viewer software. All of the apps and software are included for free with all Viewtron IP cameras and DVRs, and there are no monthly monitoring fees. You can watch video demos here.

Viewtron Security Camera Mobile Apps & Software

Read More : How to setup The Guarding Vision.

Windows Software Live View Controls

The above screenshot shows a live security camera view of the Viewtron video surveillance software for Windows PCs. The various menus are noted in the orange, red, blue, and green rectangles.

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Recorded Video Surveillance Playback

When the Storage Playback screen is accessed, the VMS software displays a calendar and timeline so that users can search through surveillance video recorded on their DVR’s hard drive. Time search can be done on the local network where the DVR is located and also remotely over the Internet. The main controls are below.

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IP Camera Support

The Windows VMS software supports network IP cameras up to 4K resolution. The above image shows a home security camera system that uses a IP-D8 to monitor the front door. The camera is connected to a Viewtron hybrid DVR / NVR. The video management software can connect directly to IP cameras and also to NVRs / DVRs.

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BNC Security Camera / CCTV Support

The Mac software also supports security cameras that are wired using coax cable and BNC connectors. This includes the analog CCTV cameras and the latest HD-over-Coax security cameras, including CVBS, AHD, HD-TVI, and HD-CVI video formats. The above image shows a 4K-B9 security camera that is connected to a Viewtron DVR.

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Video Demos

Please watch these video demos to see the Viewtron CMS / NVMS software in action.

View Security Cameras at Multiple Locations

Watch this video to see the how the Viewtron NVMS (network video management software) can be used to centrally view security cameras from multiple locations. The Viewtron software for Mac and Windows PCs is able to connect remotely to multiple IP camera NVRs, hybrid BNC security camera DVRs, and even directly to Viewtron network IP cameras. Custom views can be configured that consists of cameras from different locations.

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Remote PTZ Camera Control

The Mac software for Viewtron supports remote control of PTZ cameras (pan, tilt, zoom). Here is a snapshot of the Viewtron IP-PTZ-425 auto-tracking PTZ camera being remotely accessed and controlled. You can see the PTZ controls in the lower left.

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Search, Playback AI Detection & Motion Detection Events

Watch this video to see the how search it is to search for AI object detection events and motion detection events using the Viewtron CMS camera software (NVMS). The video events are displayed in a list where you can playback the recorded video and also download and export an AVI file to your PC.

learn more about Viewtron Security Camera DVRs / NVRs

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Learn more about the latest Viewtron HD Security Camera DVRs and NVRs.

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Works with Analog CCTV, Network IP, and HD BNC Security Cameras

Users can mix and match different camera technologies. This is perfect for customers that have existing CCTV cameras and want to upgrade to high definition over time. Hybrid iDVR-PROs work with the following security camera types and resolutions. 4K security cameras

Viewtron Security Camera Mobile Apps & Software

Learn more about the remote viewing capability of the mobile apps and video management software that is included with all Viewtron CCTV DVRs, IP camera NVRs, and network IP cameras. All of these platforms support viewing multiple devices and locations. Live camera view, recorded video playback, and push notification alerts are also supported on the mobile apps. You can also watch this video see an overview of user interface of Viewtron recorders, learn how-to setup remote security camera viewing, and see a video demo of the remote web browser access.

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View Your Security Camera System Remotely from iPhone, Android, Mac & Windows

Remote Camera View from iPhone App

This video demonstrates the iPhone app that is included for use with all Viewtron DVRs, NVRs, and IP cameras. The demo shows how the app is used to remotely access Mike’s home security camera system. Mike’s system consists of multiple 4K BNC security cameras, this Viewtron 4K IP camera, and a 16ch hybrid DVR / NVR. Live security camera viewing, ad well as recorded video surveillance search & playback is demonstrated in the video. You can learn more about the Viewtron security camera viewer app here.

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View Security Cameras at Multiple Locations

The iPhone app for Viewtron supports the ability to view security cameras that are installed at multiple locations. The above video demonstrates remotely viewing two IP cameras at different locations. The app can also be setup to view multiple DVRs and NVRs at various locations.

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Remote Security Camera View from Android App

The Viewtron security camera app for Android is identical to the iPhone app in look and functionality. Watch this video demo to see Mike access his home security camera system using the Android app. Live camera monitoring and recorded video surveillance search & playback is included in the demo. You can learn more about the Viewtron security camera app for Android here.

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Mac Surveillance System Software

Watch this video to see the Mac security camera software connect to a Mike’s home security system DVR and an Viewtron IP camera installed at CCTV Camera Pros business location.

The Mac software that is included with all Viewtron products allows users to view their security cameras, create custom video layouts of multiple cameras at multiple locations, receive alarm alerts, and playback recorded video. Please take a look at our Mac security camera software for Viewtron overview page for more information.

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Windows Surveillance System Software

The Windows software included with all Viewtron products allows users to view their security cameras, create custom video layouts of multiple cameras at multiple locations, receive alarm alerts, and playback recorded video. We will be creating a video demo soon. Please take a look at our Windows security camera software for Viewtron overview page for more information.

Remote Web Browser Access

Viewtron security camera DVRs & IP camera NVRs support remote access and management via web browser. Chrome, Firefox, Safari, Edge, and Internet Explorer browsers are supported.

DVR / NVR User Interface Intro

If you are considering a Viewtron hybrid security camera DVR or one of our NVRs for IP camera systems, this is a great first video to watch as you start your research. Mike demonstrates how easy it is to watch live video and playback recorded video surveillance footage directly on a Viewtron DVR using the USB mouse that is included.

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Connect IP Cameras to BNC DVRs

Viewtron BNC DVRs also support network IP cameras. Watch this video to see how-to connect an IP camera to a DVR.

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Free Consultations & Quotes

Did you know? CCTV Camera Pros can provide a complete surveillance system quote that includes any Viewtron DVR or NVR model? We can include security cameras, cables, connectors, power supplies, and monitors. We can even mix and match IP cameras and HD BNC security cameras because Viewtron DVRs are hybrid. This means that they work with just about any type of security camera.

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