App Download

Simply download the Vichome app from the Apple Store (iOS devices) or Google Play (Android devices) and have full control over all security products. This means that you can monitor your home or property whenever you like.

As a powerful helper, our app will help you stay connected to your home or business when you’re not there and help keep you safe when you are.

NOTES🚩: Vicohome APP is a mobile application and we currently do not provide PC version or iPad version of the APP.

We greatly appreciate your support and welcome to stay tuned for more.

LongPlus Camera Setup Guide

🔎DOWNLOAD  TODAY📲

【OR】Press and hold this QR code to automatically identify and install

How to properly install the security camera?

🟠 When installing security cameras, LongPlus always recommends placing cameras up high. The outdoor installation location should be 7ft away from the ground. Here are the best places to install security cameras around your home: front & back doors, garage & driveway, yard, common areas, main stairway or hallway, or any side doors or large first-floor windows that an intruder could gain access through.

🟠 Typically, home cameras are placed in the corners of the room to optimize the viewing angle. LongPlus recommends at least two cameras to fully cover a large space, such as a living room. To fully monitor your home, users can add cameras in each room to achieve a complete home monitoring system.

🟠 Battery cameras can not be installed behind a window/glass if you want to use the “Motion Detection” feature.

Battery cameras use PIR (passive infrared) motion detection, an energy-efficient (saving battery power) technology that captures motions by detecting infrared radiation (radiant heat) emitted or reflected by objects. When the camera is mounted behind a window/glass, infrared radiation does not pass through the window/glass. As a result, the “Motion Detection feature” does not work reliably. If you want the camera to detect motions outside, it is recommended that you mount the camera outside.

For plug-in/wired cameras, the answer is yes, as they use camera video analytics rather than PIR sensors to detect motions. As long as they “see”, they can detect motions. So you can mount the camera behind a window/glass with confidence.

How to find the serial number of LongPlus security camera?

🟠 Each LongPlus security camera has a serial number. These are usually located on the body label of the security camera, starting with S/N:*****. Also, if you’ve added your camera to the app, you can also tap the camera “setting” icon > tap the “>” extension icon > tap the “More info” button to find the camera’s serial number.

Is LongPlus security camera waterproof?

🟠 Yes. The waterproof rating of LongPlus camera is IP65. It can be “protected against water jets from any angle”. Generally, the camera can be used outdoors on ordinary rainy and snowy days. However, it may get damaged in extreme weather. But if the camera is installed under the roof or in a place with some shelter, it can get protection to a certain extent. Besides, please don’t expose the camera’s charging port, power button, and microSD card slot to water.

What do the indicator lights on LongPlus security camera mean?

🔵 Solid Blue Light – The camera is working properly.

🟡 Solid Yellow Light – The camera is charging.

🟢 Solid Green Light – The camera charging is complete.

⚪ No Light – The camera is in sleep/off mode.

Can I talk to someone via LongPlus App?

🟠 Yes, LongPlus security camera features two-way audio capability, which means you can listen and talk to someone in real-time with simple clicks in the App.

Do LongPlus security cameras need an app to work?

🟠 Yes! All LongPlus smart security cameras are connected to the LongPlus APP. Compatible and compatible with the latest versions of iOS/Android devices. Installing LongPlus app is a breeze and it comes with voice prompts to guide you step-by-step in minutes.

What is the default language of LongPlus security cameras?

🟠 The default language of LongPlus security camera is set during production and testing in the factory production process. After connecting with LongPlus APP, the language of the camera will follow the language of the APP.

Can I see the infrared light at night?

🟠 No, the night vision infrared light is invisible to human eyes. If you turn on your phone’s camera and point it at the camera lens, then you will be able to see it.

How to format a Micro SD card?

🟠 Sometimes after inserting a Micro SD card, the camera will report “Please use the app to format your SD card first”, that’s because your Micro SD card is not the FAT32 format that the camera supports. In this case, please tap the camera Setting icon > tap SD card > tap Format to format it.

How to record/save videos on a Micro SD card?

🟠 Installing a Micro SD card does not mean the camera will record a video to the Micro SD card all the time.

When the camera detects a movement, it will record a video to the cloud and the cloud recording will display in the Library in the app. If apart from the cloud recordings you want to save backup videos on a Micro SD card at the same time, you can insert a Micro SD card into the camera.

🟠 Here are tips:

1. Find the Micro SD card slot and insert your Micro SD card: Mostly, the Micro SD card slot is next to the power button and is under the rubber plug of the camera body. However, for some models of cameras, you may need to take off the outer shell of the camera to find the Micro SD card slot.

2. If the Micro SD card is detected, you will hear “SD card detected” at the time when it is inserted, and you can see both the storage of the Micro SD card and “SD Card Video” in the app.

Please note that the camera only supports legitimate brand-name (SanDisk, Samsung, Kingston) Micro SD cards, but may not be able to support no-brand, fake, expansion (the storage is extended), and read-only (you aren’t able to put a file to it) Micro SD cards.

How to view videos on the Micro SD card?

You can view videos on the Micro SD card from the app or on your computer.

To view videos on the Micro SD card from the app, please tap the camera “setting” icon on the app homepage > tap “SD card video” on the “Camera Setting” page > select the date on the top > swipe the screen left and right until the green vertical line overlaps the grey “bubble”( If there is no grey “bubble”, that means there are no motions detected in that period).

If you want to zoom in on the specific time before playing a video, you can swipe two fingers left and right at the same time or tap the “magnifying glass” icon.

How to activate cloud storage?

🟠 The cloud storage we gift you is automatically activated and contains free 3 days rolling cloud storage. You can view the cloud-stored videos in the last 7 days at any time.

When the SD card is full will it overwrite the older files?

🟠 Yes, when the SD card is full, the camera will delete the earlier recorded video so you don’t need to format the SD card manually.

Can the camera be used without a memory card?

🟠 Without a memory card, the recorded video will be automatically saved in the cloud, you can watch the video for nearly 7 days in the cloud.

How long does it take to charge LongPlus camera once?

🟠 It will take about 8 -15 hours to fully charge the camera once. When the security camera is fully charged, the indicator light will turn solid green.

Why can’t the battery be charged?

🟠 The following factors may cause charge failure. Please check them one by one:

(1) The charging device is not suitable, or it malfunctions. Please make sure the power adapter and charging cable are in good condition. The power adapter specification is “5V/1.5A”.

(2) The charging port is defective. Possible causes include: the Micro USB cable and the charger or the charging port of the camera are not plugged in properly; there are objects in the charger or the charging port of the camera.

(3) Please confirm whether there are objects in the camera’s charging port or the charger port and clean it before charging.
Please ensure that the Micro USB cable is in good contact with the ports on both ends of the charger and camera.

(4) You can try to connect the Micro USB cable and the charger to other devices (such as mobile phones or computers) to see if they work normally. If anyone doesn’t work, please change to a new one to try again.

(5) The long-time operation leads to charge port oxidation or internal looseness. Please repair or replace the charge port immediately.
The charging cable is damaged or broken. Please replace the Micro USB cable that can work normally.

(6) The charging cable should not be too long. The required cable length is generally not more than 16 feet (5 m). Please replace the Micro USB cable with a suitable length.

(7) The charging environment is not suitable; excessively high or low temperature makes charging impossible. Please move to a place with an appropriate temperature environment (0°C ~ 45°C) for charging.

If the above are ruled out but the issue still persists, please submit feedback from the app for further technical assistance.

Why can’t the battery be used for a long time?

🟠 The battery life mainly depends on the total working duration of the camera. The following factors may lead to fast battery consumption. Please check them one by one:

1. Users frequently view live streams/The camera is frequently activated to record videos.
In order to make the camera work longer, please avoid turning on the live broadcast for a long time.

2. Poor Wi-Fi connection to the camera
If the camera’s Wi-Fi connection is bad or unstable, it will continue to actively search for networks, so the battery will drain quickly.
Please try to place the camera near the Wi-Fi router. Thick walls, bricks, ceramics, electromagnetic equipment, large amounts of liquid, and large metal objects can interfere with Wi-Fi signals. Please try to avoid these objects.

3. Extremely cold weather shortens battery life
The operating temperature of the camera is -10°~45 °C. Please do not place the camera in an extremely cold environment.

4. Night Sight will consume more battery power
When you enable Night Sight, the camera will enter night mode when the light is darker than the threshold (sensitivity level). Camera performance is improved when it is dark.
Therefore, for sharp nighttime images, we don’t recommend disabling it, although it may drain more battery power. But if you still want to disable it, you can tap the camera “Settings” icon > tap “Lighting Settings” > close “Night Sight”.

How can I extend the battery life?

🟠 The battery life is largely determined by the number of recordings and the number and duration of live. Here are the suggestions to extend the battery life:

(1) To reduce false triggers. Change the location or angle of the camera. Please allow us to explain how motion detection works: when the PIR sensor perceives a change in the environment, motion detection will be triggered. The change in the environment can be a moving object, light change, the alternation of hot and cold air, etc. Particularly common false triggers include trees shaking after being blown by the wind, the cold air of the air conditioning, etc.

(2) Set motion detection sensitivity to Low or Medium. After doing that, the distance the PIR sensor can detect will become shorter so that false triggers may be reduced.

(3) Shorten the recording duration of the camera. Currently, the camera-supported recording durations are 10 seconds, 15 seconds, 20 seconds, and automatic (up to 3 minutes). For your reference:

(4) Set Sleep mode. This feature allows you to schedule the working hours for the camera. Whether the camera enters sleep mode on schedule, or you enable Sleep, the camera will be deactivated. Under this condition, the live feed will not be accessed, motion detection (including push notifications, recordings, and camera alarm) will stop working. This can reduce power consumption to save battery life.

(5) If possible, you can try to watch live feeds or adjust camera settings on your mobile phones less frequently.

(6) To avoid or reduce the battery consumption caused by poor network connection. You can place the camera as close to the router as possible, and try to avoid thick walls, bricks, ceramics, electromagnetic wave equipment, a large amount of liquid, and large metal objects.

(7) We suggest that the camera be installed in a suitable temperature environment (14°F~113°F).

(8) It is generally not recommended that you turn off night vision, but if you do not need to monitor at night (watch live and video), you can turn off night vision.

If the issue persists, please submit feedback from the app for further technical assistance.

Will Wi-Fi environment affect the camera battery?

🟠 Yes, an unstable or poor network environment will cause the camera to transmit data multiple times, the camera keeps actively searching for the network, or even reconnect to Wi-Fi continuously, which will result in faster battery consumption. Multi-layer concrete walls, brick walls, and overcrowded Wi-Fi channels will cause a bad Wi-Fi environment.

To save the camera’s battery life, please ensure that the network connection is strong.

How to charge the camera?

🟠 Connect the Micro USB cable to a 5V/1.5A power adapter.

🟠 Connect the other end of the USB cable to the camera.

🟠 Plug the power adapter into an electrical outlet.

🟠 Use the solar panel to charge.

Battery cameras can be used after being fully charged

O-KAM Pro APP Download

O-KAM Pro supports Android and iPhone, you can download it from google play or app store.

Login O-KAM Pro

You need to register and login to O-KAM Pro APP to connect the camera, click Register now or email icon to register.

It is recommended to allow all permissions of the APP, otherwise you may not be able to use and connect the O-KAM Pro camera properly.

Connect O-KAM Pro Camera To Wifi

This connection mode supports O-KAM Pro wifi camera and battery camera.

1. Connect the O-KAM Pro Camera to a power source, and if it is a battery camera, press and hold the power button to start the camera.

2. Click + , then scan the QR code on the O-KAM Pro camera, the APP will automatically enter the appropriate connection mode.

If you can’t find the QR code or can’t scan the QR code, please select Wireless camera.

3. Make sure your O-KAM Pro camera is ready to connect, the camera light is flashing or you hear the prompt “Please use the app for Wi-Fi configuration”.

Note: If the light is not blinking or there is no prompt tone, please reset the camera.

Then click ‘I heard the prompt tone or see the indicator light flashing’, go to the next step.

4. Enter your wifi password, then click Next.

Please choose 2.4G wifi, some O-KAM Pro cameras only support 2.4G wifi.

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See also  O-KAM Pro Camera FAQ and Troubleshooting

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5. Make sure your wifi is 2.4g and the wifi password is correct, then click Confirm. Give the displayed QR code to the camera to scan.

Place the QR code about 15-30 Inch in front of the camera to scan, and complete the scan after hearing the “beep” sound.

After the connection is successful, it will automatically jump to the next step.

After successful connection, you can test the wifi signal strength, or later in the test, please put the O-KAM Pro camera in the location with strong wifi signal.

The app will prompt you to subscribe, it is recommended to cancel, if you need cloud storage, make sure the O-KAM Pro camera can work properly before subscribing.

AP Mode Connecting O-KAM Pro Camera

If the QR code connection fails or the QR code cannot be scanned, you can try to connect the O-KAM Pro camera using AP mode.

1. Go to your mobile phone’s wifi list to connect to the hotspot wifi of the O-KAM Pro camera, return to the O-KAM Pro APP after the connection is successful, and then the app will auto add the camera.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

2. Go to Settings, select Device Settings, and then click Wi-Fi network.

3. Select your wifi, then enter your wifi password, click Confirm and wait for O-KAM Pro camera to connect to your wifi.

Share O-KAM Pro Camera

Once you have connected the O-KAM Pro camera, if you want your family or friends to use the camera as well, you need to share the camera with your friends via the Share function.

1. Go to the Share screen, then send the QR code to your friend.

Permission Settings:

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See also  O-KAM Pro Camera FAQ and Troubleshooting

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2. Have the invitee download the O-KAM Pro APP and register and login, then click + scan the QR code to add a camera.

Connecting O-KAM Pro Camera without a router

If you want to use O-KAM Pro camera without internet or router, you can connect to the included hotspot wifi to use the camera.

This mode only supports close range use.

1. Go to your mobile phone’s wifi list to connect to the camera’s hotspot wifi, after connecting, return to O-KAM Pro, the app will auto add the camera, then you can start to use it.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

Function setup – Wired O-KAM Pro Cameras

The functions of different types of O-KAM Pro cameras differ slightly, so please check your camera type.

If your camcorder needs to be connected to the power supply at all times to work, then it is a wired O-KAM Pro camcorder type, please check the function setting instructions below.

Recording Setup – Wired O-KAM Pro Cameras

O-KAM Pro camera supports cloud storage and memory card recording, cloud storage requires subscription, the following memory card recording settings.

You need to insert the memory card to record, the recording will be saved in the memory card, after inserting the memory card, the camera will sound a voice prompt.

The default is to start 24 hours recording, you can change the recording mode in TF Record Settings.

O-KAM Pro camera supports the following recording modes:

If the memory card shows abnormality, please try to format the memory card and reboot the camcorder.

View Recordings – Wired O-KAM Pro Cameras

In the live video interface, click TF Card in the lower right corner to view the video saved in the memory card.

Motion Detection Setup

Activate the Motion Detection function in the Monitoring Function, O-KAM Pro cameras support Motion Detection and Human Detection.

Motion Detection

When the camera detects an object moving, it will send an alarm notification to your mobile phone.

This mode may have a high false alarm rate, if you need to detect only suspicious people, we recommend you to choose Human Detection.

Human Detection

The camera will send alarm notifications to your mobile phone only when it detects humanoid objects.

Activity Zone Setup

Setting the detection area allows the camera to detect a specific location, reducing the chance of false alarms.

Smear the area you don’t need.

Detection schedule

Customize the schedule of Motion detection, reduce false alarms. The camera automatically monitors for you during the scheduled time.

Alarm flashing light

After the alarm flashing light is turned on, the camera will automatically flash when motion detection is triggered.

Camera Siren

When Alarm sound switch is turned on, the camera will emit alarm sound when motion detection is triggered, you can choose alarm sound or record your own sound.

Enter Notification Settings, select Camera Siren and then turn on the Alarm sound switch.

Email notification

An email will be sent to you when a motion is detected.

Click Add an email , then enter the email address you want to receive alarm notification and finish the setting.

Auto Tracking

When Person tracking is activated, the camera will Auto Track people’s movements and monitor all activities. It will automatically switch to and focus on the person when they enter the camera’s field of vision.

This feature is only supported by O-KAM Pro cameras that support PTZ.

Human frame

People are automatically framed in the live video Help you filter out motions of other objects and quickly follow the person’s movement.

Night vision setup

O-KAM Pro camera defaults to black and white night vision mode, you can change the night vision mode in Device Settings, Night Vision.

Only cameras with dual light sources support this feature.

Reset O-KAM Pro Camera

Press and hold the O-KAM Pro camera reset button for 5 seconds to reset the camera.

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O-KAM Pro Camera FAQ and Troubleshooting

You can find here how to fix O-KAM Pro camera can’t connect to wifi, offline and not working problems.

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Why is my O-KAM Pro Camera offline?

O-KAM Pro camera is offline, it means the camera can’t connect to the network properly, please follow the steps below to fix the offline problem:

Is the router working properly?
Connect your mobile phone to the router Wi-Fi, switch off the mobile data, can you access the internet normally? If it is not normal, try to restart the router.

Whether the WiF strength is full or not
Put the mobile phone to the camera installation location, detect whether the Wi-Fi signal is full? If the signal is weak, it is recommended to adjust the distance from the router to the camera.

Whether the O-KAM Pro camera is normal
If a memory card is inserted into the O-KAM Pro camera, power off the camera and remove the memory card, then check if the camera works properly.

Replace the power supply with another one.

If none of the above solves the offline problem, try resetting the camera and reconnecting it.

Why does O-KAM Pro camera keep showing that it is connecting?

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See also  How To Setup O-KAM Pro camera(Complete Manual)

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You can also try:

If it’s a 4G O-KAM Pro camera, please detect if the SIM card’s is in arrears.

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How to install and use Camera Live on a compatible Windows or Mac PC/laptop

Camera Live is a free program for you Windows PC or Mac that can be used to locate its local IP address and to view the camera’s live feed locally and remotely. 

First download the appropriate installation file from the links below and install the program.

For a Windows PC click here

For a Mac click here

Once you have installed the program, open it and click on Add Video. Then click on Discover to find the cameras UID, or enter it manually ensuring it is correct and all in uppercase. Enter the cameras password ensuring this is correct and in the correct case. Then give the camera a name e.g. garden, drive etc. and click on OK.

Once added wait for the camera to connect to the program. When it is connected you will see a green icon next to the UID, you can then view your camera’s live feed by clicking on the play icon. You will see the “No Video” message until you have viewed the live feed for the first time and the program can produce a thumbnail image from this.

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Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Having touble setting up your camera to record to SD card/NVR/NAS drive.

Are you looking to setup recording? If so please see the links below for full setup guides for each recording method. If you have already set it up but have encountered an issue it may be worthwile running through the setup once more, to check for any errors or mistakes.

SD card recording

UCAM NVR recording

NAS Drive recording

If you are still seeing an error or it is not working as expected please take a look at the common issues and their solutions in the list below.

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SD card not supported or faulty.

Motion detection page not configured correctly

NAS details not entered accurately.

NVR IP address may have changed.

Incorrect Task Management setup

How can I transfer video clips from an SD card in the camera to my computer?

If you are looking to transfer recordings from an SD card installed in the camera to you computer over WiFi this is limited to one file at a time for practical reasons:

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1) If your SD card had, for example, 128GB of clips it would not only be very cumbersome to transfer that quantity to your computer over your local WiFi but potentially slow down your local network too. As SD cards have very limited file speeds transferring this magnitude of data may also take a very long time to offload.

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2) It is also impractical or unwise to transfer en masse as it would also cause a slow down of the camera’s capabilities for the time while the transfer is progressing, and your camera could miss key motion events from being recorded.

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Solutions? There are a number of options available to you:

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– You can browse the recordings stored on your camera directly from a web browser and check which recordings are important to keep. You can play back the clips in your browser without needing to download to your computer first. Click here for a guide on how to do this.

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– You can set the sd card to auto overwrite so that it automatically deletes the oldest recordings when the card is full, so you don’t have manually delete.

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– You can use a number of tasks in the camera to automatically offload clips from the sd card (before they get overwritten) to Dropbox, your own FTP server, etc.

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– If you really must download everything off the SD card the easiest and quickest way is to take the sd card out and insert directly into your computer (if it supports SD media) and then simply drag and drop the files off the card to your computer.

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These are but a few suggestions. If you need further advice on the full range of recording and playback options do get in touch with our Support Team and they will be delighted to help.

Cannot connect to the camera remotely using the app.

Are you having trouble connecting to the camera using the app on your phone? This may be a p2p error. The camera and app use p2p to connect, if the camera is unable to connect to the p2p server then it will not be viewable via the app. Click here to check and resolve this.

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Has the camera been set to a static IP? We do not recommend setting the camera to a static IP as this is not usually required and can render the camera inaccessible if setup incorrectly. Click here to check this has been setup correctly. 

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Is the UID correct and all in uppercase? If any character in the cameras UID is not in uppercase it will not be able to connect to the app remotely. If this is the case, delete the camera from the app and add it again. For help with this click here for an Android device and click here for an iOS device.

Changed WiFi router or given a new router by your ISP?

If for some reason you have changed/updated your WiFi router your camera(s) will need to be reset to factory defaults and setup again, since the WiFi details and ip addressing on your camera(s) will still be that of your old router.

To reset your camera(s) and start afresh please click here.

NB: Be sure to read and follow the reset instructions carefully to avoid any problems or delay in setup.

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Once reset you will need to setup the WiFi connection again. Please follow one of the guides below to complete this.

PC Method

App Method

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WPS Method, for WPS enabled routers.

Power LED flashing rapidly and camera offline?

A rapidly flashing green power LED usually indicates that the camera’s firmware has encountered an error. This is rare but can occasionally happen after an unexpected power cut (if the camera is in the middle of performing a task), due to incorrect settings in the camera (too many enabled tasks, conflicting settings etc.), or due to a faulty SD card. 

This can usually be resolved with a reset of the camera. To do this first power down the camera and leave it for at least 10-15 minutes, then follow the steps on the page linked below to reset the camera. Note: a reset will clear all changed settings in the camera and revert it back to the defaults.

How to reset the camera

If the reset does not clear the error then you should get in touch with our support team using the “contact us” form as they will be able to advise on the next steps to resolve the issue.

How to install and use Camera Live V1

How to reset a camera.

If you think you need to reset your camera we recommend you first get in touch with us using the “Contact us” form as a reset may not solve your issue and will wipe the camera of any user data, meaning you will need to set the camera up again.

But should you want to reset your camera anyway please use either of the guides below.

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

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There are two ways to reset the camera: physically by pressing the hardware reset button or digitally via the camera’s web interface….

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Physical reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.

5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.
For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paper-clip or similar.
9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

Digital reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.

8) log in to the camera interface on a PC, see the guide here on how to do this.

9) Go to Setting, Tools, Backup or Reset.
10) Click on Reset, then when it appears click on Reboot.
10) Wait 5 mins for the camera to power up fully, ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is admin (in lower case) for both.

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new. You’ll find the details here: http://ucam247.helpsite.io/categories/3646-camera-setup

Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Camera is rebooting often

Do you find the camera does not remain online for any length of time? If so this is usually a setup or a hardware error, typically with the SD card or the recording setup. Please take a look at the troubleshooting guides below to help resolve your issues.

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SD card not working.

Too many tasks enabled.

Issues with power supply, outdoor cameras.

Cannot view the video from the app.

If you are having trouble viewing video in the app it is likely due to one of the issues listed below. 

Poor Wifi connectivity

p2p disabled

Privacy mode enabled blocking access to the live feed.

Live feed or playback is jerky and not smooth

The first thing to check will be that the camera has a strong WiFi connection. This can be checked in the app by going to Edit Camera, Advanced Setting, WiFi Setting and should be at least 50-60%. A poor WiFi signal can cause the playback of the live feed to be poor. Click here for advice if the WiFi signal strength is poor.

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If the WiFi connection is strong, the next thing to check will be that the stream setup is set appropriately for your network. The defaults for this are below and can be found by logging in to the camera’s web interface and going to Setting, Camera, Stream Setup.

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The H.264 bitrate should be left at the default of 1536, raising this can cause the camera to send more data than your router can cope with causing a jerky live stream.

The MJPEG stream should not be set higher than the default of 50. This is an uncompressed stream that is used for the cameras motion detection, not for recording or streaming, raising this can cause issues with the streaming as it puts a high load on the camera.

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You should also check that you do not have too many tasks enabled, conflicting tasks can cause issues with the camera’s ability to stream well. You should only have one of task 7, 8, 9 or 10 enabled at any one time. For more information on setting up the task management page click here.

NVR IP address keeps changing.

You have setup and NVR with a camera successfully however it stops recording after a short time.

This may be due to your router assigning the NVR a new IP address very often. In this case the best way to prevent this from changing and your details in the Storage Setup page becoming incorrect is by setting the NVR to a static IP address.

To do this please take a look at our setup guide for Setting the NVR to a Static IP address.

Having Trouble With WiFi setup?

Does your WiFi use older WEP Encryption? If so click here

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Not getting a wireless connection where you have placed your camera? Click Here for more information.

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Why add cameras to an NVR?​

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Before you start…​

Before anything, to be able to add your IP cameras, you need to make sure that:
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How to connect an IP camera to a Hikvision NVR 5

How to add your cameras using the V5 GUI…​

Step 1:​

Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.​

Step 2:​

Log in to the NVR using the “admin” username and password you have set on it.​

Step 3:​

Go to: Device Access > Device Configuration > PoE Settings​

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If you are connecting your camera via the Plug-and-Play method, then make sure that Network Camera Plug-and-Play is enabled on the POE port you will be connecting the camera to on this page.​

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For any camera with a cable run under 100m, leave the Network Cable Distance as Short Distance.​

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If you are connecting your camera manually by IP address, disable the Network Camera Plug-and-Play option for the channel that you plan to add the camera to.​

Step 4:​

Go to: Device Access > Device > Video Device​

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For any Plug-and-Play camera, just make sure that it is in its inactive default state and then connect it to the port you reserved in step 3. After 20 seconds or so, the camera Status should turn to Connecting and then Online (you may need to click on Refresh to see this).​

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For Manually added cameras, if you can see the camera in the List of Online Devices section, then just tick the box for the camera and then click + Add to Device List, which will then automatically add it to one of the channels you disabled Plug-and-Play on in the last step.​

Alternatively…​

Click on +Add at the top of the page and fill out the fields as follows:​

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IP Address: Enter the IP address of your camera, using the ‘Test’ button to verify there is a camera at that address. ​

Device Name: This can be anything you like, as it is the name the camera will show with on your NVR. ​

Protocol: Select the camera’s manufacturer from this list, or failing that, use the ONVIF protocol (your camera will need to have ONVIF enabled for this to work). ​

Management Port: Enter the Server port set on the camera, which you can find in the SADP tool or in Network>Basic Settings>Port in the camera’s web browser interface. If you haven’t changed this, it is usually 8000 by default. ​

User Name: “admin” or the username of any other users set up on that camera. ​

Password: The password set with that user on the camera – if this is the same as the ‘Default Activation Password‘ you have set on the NVR, then you can tick this box instead. ​

Transfer Protocol: ‘Auto’ is normally best. ​

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When these are completed, click OK.​

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Your camera should then appear in the list of devices with an assigned channel, and an Online status, meaning it has been successfully added.​

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Extra tips…​

How do I reset my Hikvision device to factory settings?

In some cases, you’ll need to reset your Hikvision device to its inactive factory state. This could be if you’re passing the system on to somebody else; if you’ve forgotten your password; or simply if something has gone wrong during the configuration, meaning you need to start afresh.

There are a couple of ways of doing this, the method you’ll use depends on whether you have a password to log into the device.

Please see the simple steps for doing each below:

Via the device’s backend in a web browser or iVMS-4200:

If you are able to log into your device’s configuration menu in iVMS-4200 or the web browser interface, then the easiest way to reset it is on the Upgrade & Maintenance page here. The steps below show you how to find this page in both interfaces.

Step 1:

iVMS-4200:

In a web browser:

Step 2:

In both iVMS-4200 and a web browser:

Factory reset by using the device’s pushbutton:

On the majority of Hikvision’s newer camera models, there will be a pushbutton on the camera which will allow to carry out a hard reset without needing to log into it. This is most useful when you have forgotten your password, as it allows you to set a new password on the camera while avoiding much of the faff involved in doing this through the SADP tool.

Step 1:

​

Step 2:

1. Disconnect the camera’s power supply.
2. Press the reset button and keep it held down.
3. Restore the power supply while continuing to hold down the button.
4. Keep the button pressed for a further 10 seconds.
5. Release the button and wait for the camera to reboot.

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The Optiview VMS supports IP/Megapixel cameras, Analog, HD-over-Coax and IP/Network recorders. Another aspect of this powerful system is the fact that the 64-channel preview screens can be opened in up to 4 windows for live viewing up to 256 channels at the same time.

While all cameras will record on their local recorders, the VMS allows for up to 16 channels to record locally on the home or work PC. 36 channels can be chosen for playback in increments of 24 hour periods.

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SOFTWARE DOWNLOADS

Right-click and select “Save Link As”

OTHER DOWNLOADS

VMX SERIES SUPPORT

Downloads / Files / Support

Welcome to the comprehensive support page for the Optiview VMX video monitoring platform. This platform, offering both VMX and VMX+ versions, is a potent, integrated solution for single and multi-site surveillance and access control systems. Whether you’re a first-time user or seasoned expert, we’re committed to ensuring that your experience with the Optiview VMX platform is seamless. This page is your hub for downloading all the necessary software and related materials for the Optiview VMX system. As always, if you need more in depth support, call our US based text support line at 904.855.1121.

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OPTIVIEW VMX

INTEGRATED MULTI-SITE MANAGEMENT SYSTEM

for Single and Multi-Site Surveillance and Access Control Systems

OVERVIEW

The Optiview VMX and VMX+ remote viewing platforms are both powerful, all-in-one professional, project level video surveillance management software. The Optiview VMX Client can be downloaded for free, and will support up to 64 network cameras and intercoms, and supports 1 user account. View up to 512 cameras and 256 Video Intercom devices, integrate multiple access control units, and access advanced analytics by upgrading to the Optiview VMX+.

The Optiview VMX/+ provides user rights management, device management, alarm management, video wall output, and two-way audio. In addition to these VMS features, Optiview VMX/+ offers advanced features, including support for real-time face recognition and robust event management controls.

FEATURES

SOFTWARE DOWNLOADS

OTHER DOWNLOADS

To view the product pages for Optiview VMX Free and VMX Plus click the link below:

Optiview VMX Free

Optiview VMX+

COMPATIBILITY

Optiview VMX is compatible with all Optiview IP-enabled devices: network cameras, NVRs, DVRs, video intercom devices, and access control devices. The server is also compatible with the ONVIF protocol, so it can connect to ONVIF-enabled third-party devices, such as some of Optiview’s third party manufacturers. Call your account managers to talk about our compatability matching.

PLAYBACK

The Optiview VMX platform allows for quick and easy playback of surveillance footage from both the Live footage interface, and the Playback interface. Users can search by time, date, or event type. Users can also zoom in on the timeline, and drag through the timeline with video scrubbing. Download multiple video files at a time, take single frame snapshots, or a ‘burst’ of snapshots.

SMART SEARCH

Search through your surveillance footage quickly and efficiently by using Smart Search, and targeting the area of the screen where motion would have occurred.

INSTANT PLAYBACK

Thought you saw something? Click “Instant Playback” for an immediate jump back in time to 30 seconds in the past to re-review your surveillance footage.

MULTI-MONITOR SUPPORT

Take advantage of complete multi-monitors support.

ADVANCED REPORTING

The Optiview VMX supports heat map, people counting, ANPR license plate capture, attendance and access control reporting.

FLEXIBLE & SCALABLE

Optiview VMX+ supports up to 512 video channels, which includes up to thirty two (32) face recognition cameras. Easily add multiple recorders, cameras, and access control devices from a single-site or from multiple locations around the world.

FISHEYE CAMERA SUPPORT

The software features full support for Optiview Fisheye cameras. The software supports options for the Fisheye camera installation and supports dewarping Optiview’s 360° panoramic fisheye cameras in both live view, and in playback. Because dewarp happens at the software level, the video is always recorded in full fisheye, even if the live view is being dewarped. This allows viewers to see the entire video, and dewarp sections of the video at any given time.

Fisheye

Fisheye Dewarp X4

Fisheye Dewarp X8

REAL-TIME FACE RECOGNITION

The Optiview VMX/+ performs real-time facial recognition on up to two (2) / thirty two (32) channels simultaneously. The software captures and analyzes facial features to determine gender, age, expression, glasses, mustache, and mask, and then can record the faces and store the associated structured data. The server also filters incoming video to display faces that match target features. Facial recognition requires a camera that supports this feature.

ACCESS CONTROL & VIDEO INTERCOM

Optiview VMX offers full support and integration for access control and video intercom products to support a complete security and surveillance system. The server monitors door status and events, manages access rights, and support advanced rules management. In addition to access controls, the server supports two-way communication between intercom and control center.

MANAGEMENT OPERATIONS

The software manages the devices and the user accounts for an entire organization. Operators can assign different camera ranges, active use periods, and business roles for each user. The server also supports different schemes for various events, including IVS, to record and view all event history information.

VISITORS

Quickly register and customize access for visitors.

LPR

Capture license plates in a searchable database.

EMAP

Easily select cameras to view on map.

USERS

Create up to 100 Users per VMX Server.

EVENTS

Track entrance / exit, alarms, access, and more.

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FREQUENTLY ASKED QUESTIONS

WHAT ARE THE MAJOR DIFFERENCES BETWEEN THE VMS AND THE VMX?

The Optiview VMS and the Optiview VMX are both multi-site remote monitoring software that can be used to view cameras and devices from a centralized location. The VMS is ideal for residential and commercial use, where basic camera surveillance is the primary need. The VMX, however, has an advanced access control module, and can support advanced surveillance such as facial recognition, traffic density, ANPR license plate database capture, and more. See which software is right for you here!

WHY DO I HAVE TO START USING THE VMX?

The free Optiview Video Management Software (VMS) is our legacy remote viewing software, and will no longer be supported going forward. Instead, download our all new Optiview VMX, our powerful new remote viewing software; The user is able to choose between a free VMX, and a more advanced VMX+ with additional features. The new VMX and VMX+ provide a more stable management and viewing platform for CCTV and Access Control, as well as providing many new features. Not sure which solution is right for you? Contact an Optiview Account Manager or compare the Optiview VMX and VMX+ here.

Features Gained:

Optiview’s VMX will support Optiview legacy equipment as well as the latest in megapixel, analytic, and edge recording technology.

WHAT IS THE DIFFERENCE BETWEEN THE FREE VMX AND PAID VMX+ VERSION?

The free version of the Optiview VMX supports 64 video channels, 2 ANPR channels, 2 facial recognition channels, 64 access control channels, 2 POS channels, 4 attendance devices, 2 alarms, and supports only 1 online user at a time.

The paid version allows the user up to a maximum of 512 video channels, 200 access control devices, 1024 doors, 32 video intercom devices, 32 facial recognition cameras, 100 alarms, 32 license plate capture cameras, and supports up to 100 online users.

See which software is right for you here!

WHEN WILL THE VMS STOP BEING SUPPORTED AND AVAILABLE?

The Optiview VMS 2018 will continue to be available to download for a limited amount of time, but will no longer be supported going forward.

WHAT IS THE MAXIMUM NUMBER OF DEVICES THAT CAN BE PUT ON THE FREE VMX OR THE PAID VMX+?

The free version of the Optiview VMX will suport up to 64 cameras. If the user wants to view more than 64 cameras, they will have to purchase the Base License, and then an additional license for each channel, up to 512. See which software is right for you here!

HOW DO I UPGRADE FROM THE VMS TO THE VMX?

The VMX software is completely different from the Optiview VMS and a user can use both. The VMX Server and Client software can be downloaded here.

WHAT IS THE DIFFERENCE BETWEEN THE VMX SERVER AND THE VMX CLIENT?

The server runs all the services and acts as a connection point for several clients that will handle the management of configurations, devices and integrations of one or more IP devices supported by the Optiview VMX software.

IF I HAVE THE SERVER DOWNLOADED, HOW DO I DOWNLOAD THE CLIENT?

The client can be downloaded using the link from the server user interface labeled as “Download Client”. I also made a link for the Client software within our technical support page which Georgia can use, to make a download link within the product resource page.

CAN I DESIGNATE THE NUMBER OF CAMERA CHANNELS BEING SEEN BY THE VMX PER DVR OR NVR?

Yes. The number of cameras “actually” in use by a device (for example a 32-ch NVR) can be designated within the VMX so that it can only sees the actual number of channels. For example, If a user is using multiple 32 channel recorders but not all channels, the VMX can be set to not count every single channel and maximize the usage.

CAN I DESIGNATE THE NUMBER OF ACCESS CONTROL DOORS BEING SEEN BY THE VMX?

No. Whatever the maximum number of doors that an access control panel can handle is, that is what the VMX will see. For example, a CAS-4MC (4 door master control panel) is expandable up to 64 doors, so this will max out the VMX. No additional master control panels can be added unless the user upgrades to the paid version of the Optiview VMX.

CAN I SEE THE HUMAN TEMPERATURE DETECTION & NOTIFICATION SOLUTION ON THE VMX?

The human temperature text overlay can be seen at LIVE mode and Playback mode at the VMX.

HOW MANY USERS CAN ACCESS THE VMX AT ONE TIME?

For the FREE version, only 1 user can access the VMX at any given time, regardless of how many clients are downloaded. With the paid version, up to 100 active users are able to access the VMX Server at any given time via multiple clients. See which software is right for you here!

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1. Blue Iris

2. ZoneMinder

Best Computer Programs for CCTV Surveillance Systems

Read Also : What is DMSS App & How it works?

3. SecuritySpy

4. iSpy

5. Shinobi

6. Luxriot EVO

7. Kerberos.io

8. Xeoma

9. Contacam

10. MotionEyeOS

11. Anycam.io

12. Axxon Next

13. ZoneTrigger

14. MacEye

15. DVRViewer

Conclusion

Choosing the right CCTV surveillance software depends on various factors including platform preference, required features, scalability, and budget. Whether you are looking for a robust enterprise solution, a user-friendly home system, or an open-source project, the programs listed above provide a wide range of options to meet different needs.

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What is DMSS APP?

DMSS is a mobile surveillance app with functions like video playback, remote monitoring, device initialization, push notifications, and remote configuration. Devices like IPC, NVR, XVR, VTO, doorbells, alarms and access controllers can be added. After logging into the account, you can use cloud services like cloud upgrade and so on. The app supports iOS 9.0 and Android 5.0 or later systems and can be used with 3G/4G/Wi-Fi.

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What are the benefits of DMSS Camera App?

Remote operations

Before talking about DMSS Camera application on Alexa, let’s see what is DMSS? DMSS app can work in an environment with various internet connections. It connects Dahua CCTV products through both Internet and Ethernet. P2P-enabled internet connection shows great simplicity, while IP or domain name-enabled Ethernet connection guarantees strong stability.

DMSS can be operated remotely to immediately and stably control specific devices all around the world through its global network coverage. many functions including PTZ controlling, video preview and playback, video image adjustment (such as White Balance, focus, etc.), alarm subscription, voice intercom and etc. can be done remotely.

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increased data security

DMSS adopts multiple layers of data encryption protection to supply better data security to users.

From a product to the platform and then to the mobile client, DMSS uses multiple layers of data encryption protection to provide better data security to users. DMSS camera has also been certified by TÜV Rheinland, meaning the product complies with the GDPR and meets the TÜV Rheinland 2PfG 2624/06.17 standards, offering state-of-the-art information security and privacy protection.

Featuring a more detailed interaction design, DMSS provides a smoother user experience.

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Supports thermal products

To prepare the best support for the global efforts in pandemic prevention and control, DMSS CCTV also supports thermal products (supported by CCTV Suppliers), including access control, thermal cameras, and temperature monitoring terminals. It lets the operators control thermal products remotely and perform their duty in a safer manner.

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Setup DMSS App on Alexa amazon

Amazon Alexa is a virtual assistant AI technology developed by Amazon. It is able to voice interaction, music playback, make to-do lists, stream podcasts, set alarms, play audiobooks, and provide weather, traffic, sports, and other real-time information, such as news. Using itself as a home automation system, Alexa can also control your home security camera and even we can set up DMSS application on Alexa. Users are able to increase the Alexa capabilities by installing “skills” (additional functionality developed by third-party vendors, in other settings more commonly called apps) like weather programs and audio features.

Most devices with Alexa let users activate the device using a wake-word (like Alexa or Amazon); other devices (like the Amazon mobile app on iOS or Android and Amazon Dash Wand) require the user to click a button to activate Alexa’s listening mode, although, some phones also let a user say a command, such as “Alexa” or “Alexa wake”.

In September 2019, Amazon launched many new devices achieving many records while competing with the world’s smart home industry. The new Echo Studio became the first smart speaker with 360 sound and Dolby sound. Other new devices included an Echo dot with a clock behind the fabric, a new third-generation Amazon Echo, Echo Show 8, a plug-in Echo device, Echo Flex, Alexa built-in wireless earphones, Echo buds, Alexa built-in spectacles, Echo frames, and Alexa built-in Ring, and Echo Loop.

How to use Alexa for your home security camera?

Using Alexa with a home security camera adds comfort. You can use a smart display screen in your house to immediately and easily review past footage and see who’s at the door right now. Just make sure you have compatible devices and you’ll be using Alexa to check in on your camera (or cameras) in no time. One of the utilities of Alexa is setting up the DMSS application on Alexa. Let’s we how we can do it.

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DMSS application on Alexa: How does Alexa work with DMSS?

To add your Dahua device using the Amazon Alexa app:

Let’s assume that you’ve installed and configured your Alexa-compatible home security camera already and you have an Alexa-enabled smart speaker.

Now you need to log in to your Alexa app or make an account if you don’t already have one. Simply download the Alexa app and follow the prompts to sign in/register a new account.

Open the Alexa app and choose “Skills & Games” in the menu. Type “Ring” in the search box, open the skill, and choose “Enable.”

You’ll be asked to enter your Ring account credentials to pair your Ring account to the Alexa app.

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How to Download the DMSS Application?

The prefix “g” or “i” differentiate the applications intended for Android and iPhone/iPad and thus we will find them in the official Google Play and App Store:

Before, DMSS Plus was paid while you could get the Lite version for free. There are some differences between DMSS Lite and Plus such as E-Map (visual and functional installation plans), alarm management, and push notifications. Currently, there is no need to choose since Dahua has released the Plus version for free. In addition, this publication is already adapted to the new GDPR (General Data Protection Regulation).

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Download Dahua DMSS software

View DMSS APP User Manual

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What Functions Do These Apps Offer?

The aforementioned applications have undergone several updates that improve their operation and increase their capabilities so sometimes it is difficult to follow all the news. Therefore, let’s see a summary of what they offer us for the management of our video surveillance devices:

Integration of Other Security Devices

The main novelty is managing DMSS CCTV devices, access control devices, and alarm systems from the manufacturer Dahua in a single app.

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Device Management

Among other options, they can be located within a local network (WiFi or LAN), and add devices via IP/Domain, DDNS, and P2P (Easy4IP and Lechange). This last option allows you to add devices by scanning the QR code and even a complete list of devices, very useful for migrating from the Lite app to the Plus version in a single operation.

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Live View and Playback of Recordings and Stored Clips

Live, to access and capture live video from added devices, combining channels and cameras. Playback, to consult, capture, cut, and extract the recorded videos. In addition to that, clips and captures can be viewed from the smartphone’s memory.

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Channel Configuration

It allows you to modify the coding (image resolution and ratio), image adjustments, PTZ or motorized zoom camera movement control, two-way audio communication with the device, and quadrant display, as more interesting functions.

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Notifications and Events

Detection events generated by devices are listed and notified in the app through push notifications. These consist of instant and free alerts supported by the devices and to which we can easily subscribe, depending on the type of detection selected.

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Cloud Recording, Cloud Storage Services

Upcoming updates will enable cloud video recording under a subscription service, with per-channel rates for 3, 7, or 30-day recording, and only for cameras that support such functionality.

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You can also check:

Best CCTV Brands in the UK

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How to See Your Dahua DMSS Security Cameras from the Cell Phone

DMSS is Dahua ‘s free software to connect to your equipment from smartphones. It is used to connect to all current Dahua manufacturer equipment: DVR recorders, HDCVI, NVRs, IP cameras, etc.

This App can be downloaded for free in both the Play Store and the App Store. The Android version is called gDMSS and the iPhone iOS version is called iDMSS.

To connect your Dahua device via P2P on your cell phone, you are going to need:

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How to Configure Your Dahua Security Cameras in DMSS

Enter the SN of the device and touch the “Next” button.

Once all the boxes are completed, tap the “Save” button that is located at the top right.

If you followed the steps correctly, it should start viewing your security cameras live. By tapping the back button at the top left, you can return to Start.

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How to View Your Dahua Cameras in DMSS

If you followed the steps correctly, you should start viewing your security cameras live.

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The red numbered buttons:

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The Yellow numbered buttons:

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Conclusion

As we saw, you know about DMSS App & can set up Alexa on your camera easily, just you need to go to the menu and tap Skills. Find the relevant skill (some cameras have specific apps for the cameras, outside of their main smart home apps). Enable the skill and link the account with Alexa. It’s a simple thing to set up and it means that you can create a security monitor without ever firing up your smartphone or tablet. All you need is one of the three Amazon devices noted in the intro and a compatible DMSS camera.

Here are some of the benefits of using wireless IP cameras:

However, there are also some drawbacks to consider:

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Deep Dive into Wireless IP Cameras: Advantages and Considerations

Wireless IP cameras offer a compelling solution for home and business security, providing the benefits of traditional IP cameras with greater installation flexibility. Let’s delve deeper into the advantages and considerations when choosing a wireless IP camera system.

Advantages:

Considerations:

By understanding these advantages and considerations, you can make an informed decision when selecting a wireless IP camera system that perfectly caters to your specific security needs.

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Add device

Video：

Hiseeu Wireless PTZ Camera Guide v1

Read Also : The Ultimate IP Camera Guide v3

1, It makes a beep after reset the camera, open the App, click “+ Add camera” –scan QR-code on the camera.

2, Click “Device light is blinking”—Next, then connect your home wifi.

3, Select your home wifi (the camera only support 2.4Ghz wifi, not support 5Ghz), click “next”.

Note: The wifi name and password don’t including special character and the wifi password don’t over 12 character.

You will get a QR code on your mobile phone, aim the QR code of the mobile phone at the camera lens at a distance of 4-5FT.

when you hear the prompt voice, click the blue button below, wait for device to connecting successfully, then edit the device name.

Add device with network cable

1.Please using the network cable connect camera to your router, then click “other ways to add”—More ways to add–select “LAN scan”.

2.It will search device automatically, when find device, click Add. You don’t need to input any password, just click “Confirm” on upper right corner.

3.After add successfully, please click setting icon–click Advanced settings.

4.Connect new WiFi–select your home WIFI and input password–Confirm. Then unplug network cable.

Add Device Via Camera Hotspot

1, Please click “Add camera”—other ways to add—Connecting camera hotspot to add.

2, Check “Device light is blinking” and click Next, then connect your home wifi, and click Next again.

3, Click “Go to settings” to connect camera hotspot, find hotspot IPC*********, input password”11111111”.

It doesn’t matter if it showing not network, just click ok, then go back to app.

4, Finally, wait for device to connecting successfully, then edit the device name.

The camera often offline

1, Check whether the camera antenna is vertically upward.

2, please confirm the distance between the camera to your router, it better within 30FT, if the distance too far, the camera will offline.

3, If still offline, please give your camera version, we will give you a firmware to upgrade camera, it can enhances the camera’s signal.

Camera can’t connect to wifi

1, please confirm wifi is 2.4G or 5G, the camera only support 2.4G. And wifi password cannot exceed 12 characters.

2, if it is 4G wifi, please place the camera next to the router, then press the reset button for 6 seconds to add device again.

3, or you can connect the camera to your router with network cable, then switch to wirelessly connection.

How to using PTZ function on NVR?

1, please left click your mouse, you will see a smart menu below, click PTZ control.

2, click the arrow direction to move the camera.

Please note, if your camera is digital camera, you can’t zoom in or out in this interface, it only suit for optical zoom camera.

You need to go back to main menu, left click mouse again, click zoom in, then roll you mouse to zoom in.

but when you zoom in, the camera image will blur.

How to share the device to other one?

a, Please go to the app–click “Share” icon–select permission and effective time.

b, after click complete icon, you will get a QR-code.

Please note that another phone must first download the application “esecloud” and then register a new account. One account cannot log in to two mobile phones at the same time.

Unable to hear camera sound

If “x” is displayed on sound option, it is not turned on, you need to turn on first.

If still can’t hear sound, please go to setup interface—recording settings—verify that the “Record Sound Switch” option is enabled.

How to connect the camera to Alexa?

 This is the link about how to connect the camera to Alexa, please refer it.

https://www.amazon.com/vdp/02b7820dd64d4ad6a457fcfd8638e830?ref=dp_vse_ibvc1

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If Alexa showing “Live view not supported”, please don’t worry, this is Alexa app issue,

Actually it can view camera on Echo Show. Write your article here

How to setup motion tracking

If you add camera to NVR, please go to video detection to check whether your nvr support motion tracking.

Usually, NVR not support motion tracking, you need to add camera to the app Eseecloud, then add to NVR, so that you can setup motion tracking on the app.

1, Into device—click setting icon on upper right corner—go to smart detection alarm—enable motion tracking option.

How to set preset position cruise

1, go to setting interface—ptz control—cruise mode—select preset position cruise.

2, go back to record interface–click Preset–add more than two different positions–go to More–click cruise.

After setting successful, the camera will cruise within the preset position range.

Camera not recording after install SD card

1, Please go to setting interface–Storage setting–local storage space–check the status of the SD card.

2, SD card is in normal status, please check if SD card capacity is full, and then format the SD card.

3, If showing no SD card, please take the SD card out and insert it again. (Please keep the power off before inserting the SD card)

Alexa not skill Eseecloud

1, Please check if you have enable Alexa option on the app, click setting icon, advance settings, Alexa service authorization.

2, you need to login Eseecloud account with phone number or Email address, If you use third-party software to log in to Eseecloud, such as Google, you cannot log in to Eseecloud on Alexa

Please note, If Alexa can not find camera, please check if you have setup a name for camera.

Eseecloud Cloud Service Fee Standard

upgrade the ptz camera to new version.

We have upgrade our ptz camera version, you can scan the QR code to add the device without connecting camera hotspot.

and you can add the camera to nvr directly, don’t need to input password.

1) connect the camera to the same network as your computer with a network cable, then download a tool to search your camera IP, copy firmware to your computer. this is the link of tool.

http://download.dvr163.com/tool/IPCamSuite-1.2.26.8.zip

after you dowaload the tool successfully, please open it and click refresh to find the camera ip. upload the firmware and click upgrade. Write your article here

 please note, when upgrading the camera, please do not unplug the power or reset the camera, otherwise the camera will crash.

if you want to upgrade your camera version, please email johnny@hiseeu.com to get a upgrade firmware.

Fixed-point cruise on NVR

1) Right click the mouse–system setup–channel setup–PTZ setup. select correct channel. Add first cruise point,

2) click add to set first position (the default is 1, which does not need to be changed),

3) then click preset box select 2–add, add multiple cruise points in this way. You also can select “keep time” you want, preferably in five seconds or more.

4) And then click “?” question mark into the PTZ control interface–click PTZ control option to set first position, then click store.

5) change the preset box to 2, adjust the camera lens to second position–store

6) right click anywhere –return to the PTZ setting interface–apply—ok.

After connect to mobile phone, camera showing “wrong password” on NVR.

If you are adding camera to your mobile phone through camera hotspot , it will generate a random password.

1, Go to app Eseecloud, click three points icon on right upper corner, click edit. Fast click 6 times on blank area,

you will see random password.

2, Go to NVR, right click mouse—video manage—manial edit.

3, select channel—input random password, click ok,

If still showing connecting fail, please click match code to match camera.

The camera will turn to the wall or the ground

1. Please confirm whether to manually rotate the camera lens. If so, the camera will not return to its original position after restarting or automatic tracking.

please unplug the power adapter, then plug it in again, click PTZ on the mobile app or NVR to control the camera lens.

2. If you do not turn the camera manually, please tell us your camera ID number and version information, and we will feed back to our technical support.

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I’ve wanted to make this list for a while, and hopefully it will help answer some simple questions or guide newcomers on their IP video quest. Feel free to add, change, or refine this!

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Most Popular Camera Manufactures (on this forum):

ACTi (http://www.acti.com) – Midrange camera – good price – free software.

Avtech (http://www.avtech.com.tw) – Has good ‘push’ support for events to mobile devices.

Avigilon (http://www.avigilon.com) – Similar to Axis cost – must buy through dealer – good software/support.

Axis (http://www.axis.com) – Popular choice – higher end cameras get expensive – easy to find online for sale – free + paid software options.

Dahua (http://www.dahuasecurity.com‎) – Re-branded as Q-See – low price – difficult to find updates/support.

Geovision (http://www.geovision.com.tw‎) – Midrange – have some LPR cameras.

Grandstream (http://www.grandstream.com) – Low cost – have some unique features.

Hikvision (http://www.hikvision.com‎) – Becoming more popular – re-branded as Lorex/Swann systems from Costco.

IQinVision (http://www.iqeye.com) Midrange pricing.

Mobotix (http://www.mobotix.com) – Cameras made in Germany – reliable but expensive – no moving parts to fail in their cameras.

Vivotek (http://www.vivotek.com) – Midrange pricing.

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Other Camera Manufactures:

Arecont (http://www.arecontvision.com/‎)

Brickcom (http://www.brickcom.com/)

Bosch (http://www.boschsecurity.us/en-us/ProductInformation/Cameras/NetworkCameras/)

Canon (http://www.usa.canon.com/cusa/professional/products/security_video_solutions/network_cameras)

GE (Unknown Website Address)

Honeywell (http://www.honeywellvideo.com/products/cameras/ip/index.html)

JVC (http://pro.jvc.com/prof/attributes/category.jsp?productId=PRO5.2)

Panasonic (http://www.panasonic.com/business/psna/products-surveillance-monitoring/index.aspx)

Pelco (http://www.pelco.com/sites/global/en/home.page)

Samsung (https://www.samsung-security.com/)

Sony (http://pro.sony.com/bbsc/ssr/mkt-security/)

Toshiba (http://www.toshibasecurity.com/)

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IR Illuminators:

Raytec (http://www.rayteccctv.com/)

Axton (http://www.axtontech.com/)

Iluminar (http://www.iluminarinc.com/)

+Other Generic Brands

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Accessories:

PoE Switch (Unmanaged, or Managed which allows remote powering on/off of specific ports) (TRENDnet, Netgear, D-Link, Cisco, Axis, etc.)

Ethernet Cable (Regular/Burial Grade)

Lenses (C/CS/S/D Mounts)

IR Illuminators (Discussed Above)

Enclosures (Pelco, Videolarm, Axis, Generic Brand, etc.)

PIR Sensor (Optex, Bosch, etc)

UPS Battery Backup System

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Popular Places To Buy:

[Redacted – do a search on the forum for general ideas ]

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Video Recording Software:

ACTi VMS (Free) – Only supports ACTi Cameras.

Avigilon (Per channel: Core ~$100, Standard ~$200, Enterprise ~$350) – Purchase through authorized dealers.

Axis Camera Companion (Free) – Only supports certain (newer) Axis Cameras. 16 cameras max.

Axis Camera Station (~$90/license)

Axxon Next (Free for 16 channels) (http://www.axxonsoft.com/products/axxon_next/)

BlueIris ($29.95 – $49.95) (http://blueirissoftware.com/) – Supports a large variety of network cameras.

exacqVision ($50 – $150/license + $25 yearly for optional updates)

Genetec (Expensive)

Geovision (Free)

Luxriot ($99 – $1000+)

Milestone XProtect (Free – $1000+)

Mobotix Control Center (Free) – Supports other cameras for viewing. May be able to record with MXServer.

OnSSI (Unknown)

Vitamin D (Free/$49/$199) (http://www.vitamindinc.com/index.php) – PC + Mac Compatible

Zoneminder (Free) – Open source Linux software.

…Etc, Most Manufactures Provide Their Own Software.

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Network Video Recorders (NVR’s)/NAS Stations:

Synology (1 License Included – ~$50 /per additional license)

Dahua

QNAP

Luxriot

NUUO

Hikvision

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iPhone Viewing Apps:

Netcam Viewer (Free/$5.99) (http://bit.ly/18UfXMs)

Live Cams Pro ($1.99) (http://bit.ly/19RAleQ)

QCamPro ($7.99) (http://bit.ly/14iCWxR)

Official Mobotix (Free) (http://bit.ly/15XNtmo)

IP Cam Viewer Pro ($3.99) (http://bit.ly/10QAwYn)

Dahua iDMSS Lite (Free) (http://bit.ly/110ZjmV)

Dahua iDMSS Plus ($4.99) (http://bit.ly/12FyWpw)

+Specific Manufacturer’s Apps (Q-See, Hikvision, etc) (Search Manually) – Typically better integrated then 3rd party apps.

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Android Viewing Apps:

IP Cam Viewer Pro ($3.99) (http://bit.ly/TG6OyB)

Dahua gDMSS Lite (Free) (http://bit.ly/12zjvAs)

Dahua gDMSS Plus ($5.00) (http://bit.ly/12FzfAA)

+Specific Manufacturer’s Apps (Q-See, Hikvision, etc) (Search Manually) – Typically better integrated then 3rd party apps.

The Ultimate IP Camera Guide v3.

Review Sites/Sample Videos:

Network Camera Critic (http://www.networkcameracritic.com/)

Mateusz CCTVnerd (http://www.youtube.com/user/mateuszfen)

Megapixel Cameras – Images and Demos (viewtopic.php?f=19&t=11322)

Plazor (http://www.plazor.com)

Axis YouTube Channel (http://www.youtube.com/user/AxisCommunications)

Avigilon YouTube Channel (http://www.youtube.com/user/Avigilon)

MXInstaller (http://www.mxinstaller.com/)

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Companies That Rebrand/Resell:

Swann (Rebrands Hikvision Equipment)

Lorex (Rebrands Hikvision Equipment)

Q-See (Rebrands Dahua Equipment)

Toshiba (Appears To Rebrand Vivotek)

Cisco (Sometimes Rebrands Pelco)

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Other Helpful Links:

CCTV Lens Calculator (http://www.jvsg.com/online/#)

Identification And Recognition Guide (http://www.axis.com/academy/identification/index.htm) – Make sure you have the correct resolution for your application.

Security Today – IP Cameras (http://security-today.com/directory/list/ip-video.aspx)

CCTV Frame Rates Comparison (

) – Recordings don’t necessarily have to be 30fps for desired results.

IP Video 101 Training (http://ipvm.com/report/ip_video_training_course_101)

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Live Demo Cameras:

Mobotix Cameras (http://www.mobotix.ro/live-ro-p-3.html) or (http://comsurv.com/live-video-cameras/)

Axis Cameras (http://www.axis.com/camerademo/) or (http://ipcameralive.com/)

Mixture (http://camelive.info)

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Terminology:

CBR: “Constant bit rate [encoding] means that the rate at which a codec’s output data should be consumed is constant.” (i.e. the amount of data flowing from camera to user/nvr is always constant – even during movement or lack thereof. [See also VBR])

DSD: (http://www.dsdcctv.com/)

DVR: “a consumer electronics device or application software that records video in a digital format to a disk drive, USB flash drive, SD memory card or other local or networked mass storage device.”

Edge Recording: “The concept of taking audio/video from a camera, and storing it at the edge of the Ethernet network instead of transporting it across the network to a centralized recording facility such as a Network Video Recorder.” (Most cameras have this ability now.)

IR/IR Illuminator: LED’s (often a separate device) which provide illumination for cameras in near to total darkness. The light produced cannot be seen by the human eye. The camera must be sensitive to IR for this to be useful (some cameras have ‘fixed’ IR cut filters). ‘White light’ illuminators are also available. These produce light visible to the human eye and to a camera with or without an IR cut filter.

LPR/ANPR/AVI/CPR/LAPI: “A mass surveillance method that uses optical character recognition on images to read vehicle registration plates.”

NAS: Basically a box filled with hard drives for storage of data. Some cameras have the ability to record directly to these networked boxes without the need for an always on or dedicated computer.

NVR: “A software program that records video in a digital format to a disk drive, USB flash drive, SD memory card or other mass storage device.”

ONVIF: “Open Network Video Interface Forum (ONVIF) is a global and open industry forum with the goal to facilitate the development and use of a global open standard for the interface of physical IP-based security products.”

PIR: Passive Infrared “is an electronic sensor that measures infrared (IR) light radiating from objects in its field of view. They are most often used in PIR-based motion detectors.”

PoE: “A system to safely pass electrical power, along with data, on Ethernet cabling.”

UPS: “uninterruptible power supply…is an electrical apparatus that provides emergency power to a load when the input power source, typically mains power, fails.”

VBR: “Variable bit rate files vary the amount of output data per time segment.” (i.e. Less data during still scenes, more data during high movement periods.)

WDR: “‘Wide dynamic range’ describes an attribute of an imaging system which can capture greater scene details from shadows to highlights than normal.”

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Commonly Asked Questions:

Q: “Which brand or manufacturer should I buy?”

A: Each brand has its strengths and weakness, whether it be price, size, low light capabilities, resolution, frame rate, support, software, compatibility, etc. There really isn’t one magical brand or camera. Each security scenario is different and requires a unique solution.

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Q: “Where can I buy an IP HD PTZ Outdoor Camera for $200?”

A: Probably not going to happen. PTZ cameras are expensive because of all the motors, belts, gears, and such. Perhaps instead consider using several fixed multi-megapixel HD cameras instead for coverage.

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Q: “How do I embed/add video from a camera to a website?”

A: See: http://www.networkcameracritic.com/?p=1290 or http://bit.ly/10rC8WV

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Q: “How do I view my cameras on my TV/Monitor?

A: Consider using an Android powered HDMI dongle. These mini computers are powerful and compact enough to be attached to a TV or monitor for camera viewing using an Android app. Also see: http://www.networkcameracritic.com/?p=1049

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Q: “Should I buy a Foscam?”

A: These cameras are not typically discussed here because of their poor reliability and feature set. They are often cloned and copied making firmware updates and support hard to come by. So in short, probably not. However if you are just starting with IP cameras, many members have since upgraded from these over time to bigger and better.

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Q: “How do I view my camera(s) from the internet?”

A: You need to setup your router for port forwarding. Here are several guides to assist you. See: http://www.networkcameracritic.com/?p=124 or http://bit.ly/184DTvf

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Q: “What shutter speed should I use during low light/night?”

A: “Typically 1/30 of a second is as low as you would want to have it set. Any longer and moving objects will be blurry making the footage less then useful.

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Q: “Should I use a wireless camera for my application?”

A: Wifi signals, especially at long distances, can drop or become unreliable. They also become targets of hacking “resulting in free access to your personal cameras (EXTREMLY DANGEROUS) or blocked cameras, ones that will not record anything.” It is best to use a hardwired connection via cable for installations. PoE installation can supply signal and power over one cable for easy installation. If a cable is not an option consider using a dedicated wifi access point, like the type made by Ubiquiti Networks.

Technical Guide to IP Cameras– Overview, Types, Applications

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An IP camera (Internet Protocol Camera) is a type of security camera that receives video data and sends video footage via an IP network. It is also known as network camera or IP security camera, often used as remote monitoring and management tools in many sectors and environments to protect the property or monitor home, business, or public security. Connected with other devices such as network video recorders and displays via a network, IP cameras allow you to monitor specific areas from any remote location, bringing much convenience to our daily lives.

How Does An IP Camera Work?

IP cameras work the same way as digital cameras to capture high-quality images. What sets them apart is the capability of IP cameras to compress those files and automatically transmit them to a network video recorder (NVR) via a network. Usually, IP cameras are connected to the network via ethernet cable with a broadband modem or router, or wirelessly via a Wi-Fi router.

In a building that has already been equipped with a network, all you have to do is to connect the IP surveillance cameras and other devices into your network system, just the same way that you would do when you connect your laptop or cell phone to your Wi-Fi.

After everything is well connected, the cameras can start working, capturing and sending video footage to the network video recorder.

Four Common Types of IP Camera

There are various video surveillance solutions, in which many different types of security cameras are adopted. Among those surveillance cameras, there are four most commonly used ones, dome cameras, bullet cameras, and turret cameras. Knowing more about the differences among dome vs bullet vs turret vs fisheye cameras will help you find out the one that fits you most.

Four Important Specifications of IP Cameras

When looking for a security camera, not only should you decide on the type of it, but also you need to notice that the specifications can make a huge difference. There are four of the most essential specifications.

Resolution

The resolution of IP cameras is the total number of pixels that make up an image, which is usually measured by the width and height of the image. The most common resolutions of security cameras are 720p, 1080p, 5MP, 4K and 8MP. Usually, higher resolutions mean that there are more pixels per inch (PPI), resulting in a high-quality, crisp image.

Field of View

The lens of an IP camera allows you to frame an area that you want to spot. Different lens systems come with different fields of view, which determines how wide an area you can see. A wider field of view will allow the camera to spot a larger area. Typically, for a large parking lot and a small room, you will need lenses with different viewing angles.

Focal Length

The focal length of a lens, which is measured in “mm”, determines the angle of view and how far the camera can see. There are two types of lens, fixed lens and varifocal lens. The most common fixed focal length is 3.6mm, which leads to a 90° view angle and a distance of 20 feet. There is also 8mm lens with a 40° view angle and identification distance of 40 feet. For varifocal lenses, the most common ones are 2.8-12mm lenses.

At 2.8mm you get around 100° view angle, with only around 10-feet identification distance. At 12mm you will achieve around a 30° angle of view and identification at around 50 feet. The wider the focal length, the further away it can focus and the narrower the field of view.

Low Light Sensitivity

Low-light sensitivity, usually measured in Lux(lx), refers to the ability of a camera to provide high-quality images even in low-light conditions by presenting details and reducing noise in the output images. There are few factors contributing to the low light performance of a camera, including pixel size, signal-to-noise ratio, lens aperture, etc. A lower Lux has the ability to present high-quality images in darker areas. For example, cameras with 100-1,000lx are applied to record under work-space light, while cameras with 0.0001lx are usually adopted for moonless nights or overcast nights.

Most Popular IP Camera Applications

Home Use

For those looking for tools to get close with their families, monitor family security or protect family property, IP cameras are always a go-for item. Many homeowners equip their families with a video surveillance system to make themselves and their families feel safer.

The IP cameras installed in home security systems have been used to serve a number of purposes. For example, they can be installed near the front door to capture the image of each one who steps into or sneaks around the house, or installed in the backyard to catch a view of their families’ happy moments, or installed inside the room, to make sure their baby is being well taken care of, etc.

Business Use

Commercial security cameras are often used in business buildings, supermarkets, shops, restaurants, etc. For business owners, security cameras can not only protect their property to ensure normal operations and prevent criminal acts with real-time monitoring, but also can keep them connected with daily operations and employee safety.

Outdoor perimeter security can also be maintained with video surveillance solutions to monitor the surroundings. Compared to traditional systems, commercial IP video surveillance systems offer greater reliability and security with built-in encryption, data compression, network connection, and cybersecurity measures.

Public Safety

Surveillance cameras play an important role in managing public rules, protecting public safety and property. It’s not difficult to find that there are plenty of monitoring cameras along the traffic roads, parking lots and around the governments or hospitals. Moreover, there are lots of public areas deployed with security cameras, including schools, parks, communities, neighborhoods, etc.

Conclusion

IP cameras have become a dispensable part of home, business or public surveillance systems. With the proper video management software, the video recorded by IP cameras can be viewed from anywhere worldwide via the network, whether using a laptop or a mobile phone. In many cases, IP cameras can also be controlled remotely, adding much convenience to our lives.

There are various types of security cameras that are designed for specific applications, and that’s why you need to take several factors into consideration when purchasing IP cameras for your security system. Before the next step, it would be better to figure out your budget and your requirements first.

Guide to Understanding IP Cameras

Welcome to a venture into the captivating digital world of Internet Protocol (IP) cameras. Whether you’re considering investing in this game-changing technology or you’re simply eager to boost your tech acumen, we’ve got your covered. Untangling complex technical jargon and translating it into simple language, this blog post will chart your course through the depths of understanding IP cameras.

What is an IP Camera?

An IP camera , also known as a network camera, is a digital video tool that sends and receives data via the internet. Unlike its analogue predecessor, the CCTV (Closed Circuit TV), it offers the functionality to view live or recorded footage from anywhere, anytime using a web-based platform or mobile application. Think of IP camera as the digital evolution.

Advantages of the IP Camera

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Understanding IP Camera Operation

Let’s dive deeper into how these fantastic little devices work.

Capturing Images

The essence of an IP security camera is in its lens, sensor, and processor. The lens focuses on the light emanating from the surroundings, which then hits a digital sensor. This sensor transforms the received light into an electronic signal that the processor can turn into a digital video stream.

Sending Images

The key difference between an IP camera and previous systems lies in its ingenious use of the Internet Protocol. Instead of sending unprocessed data to a recorder, IP cameras encode and process the signal on the device before transmitting it to be stored or viewed over the network. This reduces the workload for the recorder, enhancing the system’s efficiency.

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Most Popular Types of IP Cameras

Not all IP cameras are created equal, of course. Different styles suit different needs. Here’s a quick classification of the most commonly used types:

Bullet Cameras

These are named for their cylindrical shape, resembling a bullet. Bullet cameras are great for monitoring both wide focused areas such as entrances or small rooms.

Dome Cameras

Identified by their dome shape, these cameras provide a wider viewing angle ideal for bigger spaces like living rooms or stores.  Some come with adjustable lenses to hone in on important areas.

PTZ Cameras

PTZ stands for Pan-Tilt-Zoom. A PTZ IP camera provides the functionality to remotely control the movement and zoom of the camera, making it perfect for large, open spaces.

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IP Camera Installation: Tips and Tricks

Installing an IP camera isn’t rocket science. Here are some friendly tips to ensure you obtain the best surveillance results:

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Securing Your IP Camera

In an increasingly digital world, security is paramount. Here are a few guidelines to secure your IP camera system:

Change the Default Password

On purchase, devices often come with generic login credentials. It’s essential to change these immediately to a unique and complex password.

Regular Firmware Updates

Stay up-to-date with the latest firmware version provided by the manufacturer. This ensures your device is protected from any known loopholes.

Effective Network Security

Ensure your home or business network security is robust. Use established security measures such as firewalls and secure Wi-Fi protocols.

The captivating world of IP cameras offers the potential for superior surveillance solutions. The charm of hands-on control combined with the convenience of remote access can revolutionize how we approach security. Yet, it is crucial to remember that with great power comes great responsibility. In this digital age, securing our devices should always be a priority. Embrace the technology but don’t forget to keep it secure. Welcome to the future of surveillance.

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1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

Guard Viewer Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

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If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

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Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

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Network Setup for NVR/DVR/IP Camera before adding to Guarding Vision

The Following network settings must be checked before adding the device to Guarding vision App.

Method 1: From NVR Local menu

Step 1: Right Click on the NVR Monitor and select “Menu”.

Step 2: Select “Configuration” from the Menu options.

Step 3: Select “Network” and check the option “Enable DHCP” Click “Apply”

Step 4: Make sure your NVR/DVR obtained an “IPV4 Address” and “Preferred DNS Server” values automatically. If not, check your network settings and make sure your device is properly connected to your network router or switch.

Step 5: Select “Platform Access” and check “Enable”.  You will be taken to the service terms window.

Step 6: Create a “Verification Code” check the “Guarding Vision service terms” click “OK”.

Step 7: Click “Apply” to apply the settings. The status will change to “Online”. The QR Code being displayed on your device “Platform Access” page can be scanned with Guarding Vision app to add the device into your App. To proceed with adding the device into the app scroll down to “Adding NVR/DVR to Guarding Vision App”.

Method 2: From the NVR/DVR/IP Camera Web page.

Step 1: Input the IP address of the NVR into the address bar and login with the credentials.

Step 2: Go to Configuration  Network  Basic Settings

Adding the NVR/DVR to Guarding Vision App

Method 1: Using the QR Code

Download and install the Guarding vision app on the Mobile. Register and Create a Guarding vision account on the App.

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Step 1: Tap on the “+” to add a new device. Select “Scan QR Code”. Scan the QR Code displayed on the NVR’s Monitor.
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Step 3: Scan the QR code from the device sticker or Login to the device Local Menu and go to Menu  Configuration  Network  Platform Access to access the QR Code.
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Method 2: Add Device with Serial Number
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(Only the last 9 digits of the serial number are needed to add the device into the App.)
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Step 1: Tap on the ‘+’ icon and select “Manual Adding”
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Step 2: The serial number can be accessed from the device sticker. To access the serial number from the web config, go to Configuration  System  System Settings  Basic Information
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(Refer to the figure below)
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Step 3: Once the “Manual Adding” Option is selected, You will be directed to the Add device page with “Serial No.” Input the serial number and click on  to save.

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Step 4: Click “Add” to add the Device.
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Step 5: Input the Verification Code that was created and click “OK”.
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(You can find the code from the device web Config. Go to Configuration  Network  Advanced settings  Platform Access.)
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Step 6: Tap on “Next”. Create a Device name in the “Edit Alias” page. Tap “Save”
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Step 7: Tap on “Guarding Vision” at the bottom of the app to see your device listed. Tap on the device name to view the cameras connected to the device.
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How to Change Camera names on the App
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• Slide the device name to the left to view the settings and share icons.

• Tap on the  Settings icon.

• Tap on “Linked Camera”

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• Click on the Edit icon and input a desired name to the camera and Tap “Save” icon.

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Guarding vision Setup from browser (www guardingvision com)

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Step 1: Open browser (Internet explorer/Chrome) and input the address www.guardingvision.com. And click on “Register” to register for a new account.

Step 2: In the registration page, input the mandatory credentials and select “Email” for registering with email or “Country Code” for registering by a phone number.

Step 3: Once the account is created, select “Device Management” and select “Add” to add a new device.

Step 4: In the “Add Device” pop-up window, input the device serial number (Last 9 digits of the serial number found on the device sticker) and click on “Search”.

Step 5: If the platform access is enabled on the device, then you should see the device on the “Add device” window. Click on the ‘+’ icon for the device. Click on the link for Enabling “Platform Access” https://app.box.com/s/ftj2keo6pvvvkpif9ukquyp7jrvhktwx.

Step 6: Enter the verification code found on the platform access page of the device. Click “Add”.

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Step 7: Click “OK”. Now the device should be added into the Guarding vision account. To view video stream, download the Guarding vision ass on your mobile phone and login with the account credentials just created.

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Sharing the device:

To share the device with another Guarding vision account, click on the “Share” icon next to the device name

Select “Email” for sharing by email or select “Mobile Phone Number” to share by mobile number. Click on the check mark next to the device and click “Share”.

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Initialize/Setup SD Card from Guarding Vision App

SD Card Setup for IP Camera from Guarding Vision

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Purpose:

This document provides instructions on how to initialize a brand new SD card that is inserted into the IP Camera.

(Note: When a brand new SD Card is inserted into a IP Camera, it has to be initialized/formatted before it can start recording data)

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Steps to Initialize/Format the SD card

Step 1: Open the app, Select ‘Guarding Vision’ on the bottom left and slide the device name to the left and select the icon.

Step 2: Once in the device settings page select ‘Storage Status’

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Step 3: In the storage status page, select ‘Memory Card’, which will take you to the ‘Initialize Storage’ page.

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Step 4: In the initialize storage page, select Initialize. This will format or initialize the sd card and the sd card should be ready for recording.

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Reset device with Guarding Vision

Reset NVR using Guarding Vision

Purpose:

The purpose of this document is to be able to reset an NVR with the vuarding vision account.

Currently Supported HINO devices:

NVR532P16-I4

NVR516P16-I4

NVR732-I8

NVR764-I8

Required Firmware:

V4.1.65 or above

Initial setup for enabling Password reset from Guarding Vision

Step 1: During the initial device setup, make sure the “Reserved Email Settings” option is checked.

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Step 2: Since the Reserved email settings option is enabled, the following screen as shown in the figure below should appear. Input the email that you wish to receive a password reset verification code.

(Note: Please enter a valid email)

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Resetting password from the Guarding Vision App

Step 1: On the NVR login screen, click on “Forgot Password”

Step 2: On the following screen as shown in figure below, select “Verify by Reserved Email” and click “OK”

Step 3: You will be brought to a screen with QR Code.

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Step 4: Open the Guarding vision App on your phone and go to More  Reset Device Password.

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Step 5: Scan the QR Code shown on the NVR screen. You should see a message as shown in the figure below.

Step 6: Check your email to find the verification code and enter the code in the field provided and click on “OK”.

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Platform Access for Guarding Vision Offilne Issue

Guarding Vision Offline Issue

Purpose:

This document provides steps to fix the Platform Access “Offline” status issue on your NVR/DVR.

Solution:

The most common cause for “Offline” status is when the “Preferred DNS Server” space is empty. Follow the steps below to fix this issue.

NVR Local menu

Step 1: On the monitor connected to the NVR, Right click and go to Menu  Configuration  Network  General

Step 2: Enter the “Preferred DNS server” address as 8.8.8.8

(Note: If “Enable DHCP” is checked, you can check the option “Enable DNS DHCP” which will let the NVR/DVR pullup its own Preferred DNS Server)

Step 3: Click “Apply”. The device might take a few seconds before applying the new values.

Step 4: Now go to Menu  Configuration  Network  Platform Access. The status should show “Online”. The device might take up to 60 sec before showing the new status. Click “Back” wait 60 sec and check the status again.

(Note: You can scan the QR code on your “Platform Access” page to add the device directly to your Guarding Vision App.)

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Guarding Vision Quick Setup

Guarding Vision Setup Instructions

Setting up the DVR/NVR

Step 1: On the DVR/NVR screen, right click Select Menu  Configuration  Network.

Step 2: Under “General” input the “Preferred DNS Server” as 8.8.8.8 as shown in the figure below.(If you have “Enable DHCP” and “Enable DNS DHCP” option on this page selected, then you do not have to perform this step)

Step 3: Select “Platform Access” and check “Enable” and create a verification code. Click “Apply”.

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(Note: The QR code displayed on the platform access page can be used to add the device into the guarding vision app.)

Adding the device on Guarding Vision App.

Step 1: Tap on the “+” to add a new device. Select “Scan QR Code” to scan the QR code being displayed on the NVR monitor. Input the Verification Code that was created under “Platform Access” in the NVR.

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Step 3: For Manual Adding, input the “Serial No”. For QR code, Scan the QR code from the device sticker or the QR code displayed on the NVR. (Note: You can also scan the QR Code you see on the monitor. Refer to Step 3)

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Guarding vision sharing and registering

Guarding Vision ‘Register’ ‘Login’ and ‘Share’

Registering on Guarding vision

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Option 1: Tap on the “register” option. Now in the Register page enter the Mobile Phone number and tap on “Get Security Code”. You will receive a code by “Text”. Input the code you just received and complete the process.

Option 2: Tap on “Register by Email Address” for registering by email. You will receive the security code to the email address entered.

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How to select Login options on Guarding vision

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To Login using a mobile number, tap on the “Login by Mobile Phone Number” option. Now input the phone number and password and tap “Login”.

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Sharing a device on Guarding vision

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Method 1: Sharing from the Primary account

On the Primary account, swipe the device name to the left to access the “Share” Icon. Tap on the Share icon. This will take you to the “Recipient” page.

In the “Recipient” page enter the email or phone number of the user you want to share the device.

When sharing, make sure the Phone number/email/username are entered as shown in the account details.

Finding Account Details:

On the bottom of the app, Tap on “More” and select “Account Management” to view the Account details like Username, Email address(if used to register) and Mobile Phone Number (If used to register).

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Add Stand alone device to Guarding Vision

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Adding a Stand Alone IP Camera to Guarding Vision App

Step 1: Log in to the IP Camera with internet explorer and Go to Configuration  Network  Advanced Settings  Platform Access

Step 2: Check the “Enable Option” you will see a pop-up window asking to create a verification code. Enter the desired verification code and click “OK”

Step 3: You can view the verification code by clicking on the eye lid icon.

Step 4: Click “Save” and refresh the page. The status should turn from offline to online.

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Step 5: Now you can add the device into guarding vision by entering the las 9 digits of the serial number which can be viewed by going in to

Configuration  System  System Settings.

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Step 6: Open the guarding vision app on your mobile device and register for a new account.

Step 7: Click on the ‘+’ sign on the top right corner of the app and select manual add for serial number or QR code to scan the QR code on the device sticker

(Note: Playback can be viewed on the App for IP Cameras that support Micro SD Card)

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Add Device with Static IP into Guarding Vision for Local Access

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Add IP Camera to Guarding Vision with Static IP Address

Purpose: This document provides instructions on how to find and add a IP camera with static IP address into the Guarding Vision App.

Note:

Method 1: Adding an online device in the local network

Step 1: Open Guarding vision App and select “Guarding Vision” on the bottom of the App. Click on the “+” icon on the top right to access adding menu.

Step 2: From the Add menu, select “Online Device”

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Step 3: In the online device list, tap the device you want to add. You will be taken to a details page.

Step 4: The details page shows you the info of the device that you just selected.

(Note: Select the “Add Device to Guarding Vision Server” option available under the “Add” button for remote access over cloud. For this, the device should be connected to the network and  the “Platform Access” option should be enabled from the local menu/web menu for NVR/DVR. For a IP Camera, the “Platform Access” should be enabled from the web menu.)

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Step 4: in the “Add Device” page, input the Username and Password for the device and click  on  icon on the top right corner to save the login credentials and finish adding the device.

The device should be added to your App.

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Method 2: Manual Adding option

(Note: Using this method, you can add a portforwarded device with a public IP address.)

Step1: Open the App and click on the “+” icon on the top right to access the add menu. Select “Manual Adding”.

Step 2: Select “IP/Domain” to change the adding type.

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Step 3: Create a name for the device by typing in the “Alias” option.

• Input the “IP address” of the device and the login Credentials. Tap on  icon on the top right to save the values entered.

(Note: If you have a device with a port forwarded IP address, you can enter that public IP address in the address space with the device login credentials.)

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