How to Download and Prepare Firmware

Description

This guide will show how to download and prepare the firmware file for a Dahua device.

Firmware files for Dahua devices can be found at Firmware by Device or the specific product page for the device

Firmware is typical provided in a ZIP file, a compressed file format

This file will contain the actual firmware file, which needs to be extracted from the ZIP file in preparation for the upgrade

Prerequisites

Video Instructions

Step by Step Instructions

Confirm the Model and current firmware of Dahua device

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Info

3. Click Version

The Device Type will be displayed

The current System Version will be displayed

Download the firmware file for device from DahuaWiki

4. In a browser go to DahuaWiki.com

Under Specifications, Firmware, & Manuals

Click the device type (in this example Recorder)

5. Enter the device model into the field

6. The results will be filtered

7. Click the firmware icon to download the firmware file

8. The file will download

Extract the firmware file to local computer

9. Right click the Start Menu / Windows icon in the bottom left of the screen

Select File Explorer

10. Select Desktop

11. Click Home

Then click New folder to create a new folder to extract the contents of the firmware zip file

12. Find the created folder in the list, double click to open

13. Under the Downloads window of the browser, click ‘Show in folder’

A new File Explorer window should open containing the directory the firmware zip was downloaded to

Locate the file in the list

14. Right click

Select Cut

15. Select the window with the new directory

Right click in the window

Select Paste

The folder will appear in the directory

16. Right click the file

17. The contents of the zip file will appear in a new window

18. Click to select all files in the folder

Drag and drop the files to the created folder

The files will appear in the directory

The firmware file will appear in the directory ready to use

How to Reset Device to Factory Default

Latest Dahua firmware 2024

Step by Step Instructions

1. From Live View

Right click select Main Menu

2. Under Setting

Click System

3. Click Default

4. Click Factory Reset

5. A prompt will appear to confirm the factory default

Click Yes

6. The unit will default and reboot

7. When the device has booted back up it will be factory reset and is now ready for device initialization

SystemUI New

Step by Step Instructions

1. From Live View

Right click, select Main Menu

2. Click Operation

3. Click System Maintain

4. Click Default

5. Click Factory Default

6. A prompt will appear to confirm the factory default

Click OK

7. The NVR will default and reboot itself

8. The unit will boot back up

9. The device has been factory reset and is now ready for device initialization

WebUI Old

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Setup

3. Click System

4. Click Default

5. Click Factory Reset

6. A prompt will appear to confirm the Factory Reset

The unit will reboot and is now ready for device initialization

WebUI New

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Setup

3. Click System

4. Click Default

5. Click Factory Reset

6. A prompt will appear to confirm the factory default

Click Yes

The unit will reboot and is now ready for device initialization

Firmware Update via USB Drive

Description

This page will show you how to update the firmware of your Dahua device via a USB drive at the recorder

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

Prerequisites

Video Instructions

Step by Step Instructions

1. Download Firmware and copy to USB such as a flash drive ➞ Insert USB into recorders USB port.

2. It will prompt for option to upgrade, Click System upgrade ➞ Click Start.

3. Browse for firmware ➞ Open firmware folder is in ➞ Select Bin File ➞ Click Start. Device will reboot once finished.

SystemUI New

Prerequisites

Video Instructions

Step by Step Instructions

USB drive with Firmware file should be plugged into USB slot on recorder

1. From the Main Menu, click Operation

2. Click System Maintain > Upgrade

3. Click the System Upgrade in the middle of the page.

4. Select the Firmware file from the list

Click OK

5. The firmware update will begin.

Make sure to not unplug the power during this process.

6. The NVR will reboot as the final step of the process

Firmware Update via WebUI

Description

This page will show you how to update the firmware of your Dahua device via the WebUI

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

Instructions

WebUI Old

Prerequisites

Video Instructions

Step by Step Instructions

Step 1: From IE(Internet Explorer) type in the devices IP address on the IE address bar → login with credentials.

Step2: Setup → System → Upgrade

Step 3: Click on “Browse” → Select correct firmware

USB firmware Upgrade via web.

If firmware is on USB Device → Click on browse → Navigate to USB location → Select firmware → Open → Upgrade.

WebUI New

Prerequisites

Video Instructions

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Operation

3. Click System Maintain

4. Click Upgrade

5. Click Browser

6. Locate the firmware file

Click Open

7. Click Upgrade to begin the update process

8. A message will appear to confirm the upgrade process

9. When the upgrade is complete the device will reboot

Firmware Update via SmartPSS

Description

This page will show you how to update the firmware of your Dahua device via SmartPSS

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

Instructions

SmartPSS 2.002

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Page of SmartPSS

Click Device CFG

2. Click to select the device from the device tree on the left side of the screen

3. Click Upgrade

4. Click the folder icon

5. Locate the firmware file

Click Open

6. Click Firmware Upgrade to begin the firmware update process

7. A prompt will appear to confirm the upgrade process

8. A prompt will appear to confirm a successful upgrade

Firmware Upgrade via ConfigTool

Description

This page will show you how to upgrade the firmware of your Dahua device via ConfigTool

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

Step by Step Instructions

Single Device Upgrade

1. Open ConfigTool and click on Search Setting at the top

2. Check the boxes for both Current Segment Search and Other Segment Search.
Enter the IP range for the device you are looking for in Start IP and End IP.
Enter the login information for that device in Username and Password.
Then click OK at the bottom

3. Click on Device Upgrade on the left.
Find the device you want to upgrade in the list and click on the Folder icon next to it under the Upgrade File Path column

4. Use the file explorer to find the firmware file on your computer and select it.
Then click on Open

5. Verify the file path is listed next to the device in the list.
Then click on the Upgrade icon to the right of the device in the Operate column

6. Click on OK

7. The progress bar will fill up as the device is upgraded

8. Once the device has been successfully upgraded you will see a Green Check Mark next to it in the list

Batch Device Upgrade

1. Open ConfigTool and click on Search Setting at the top

2. Check the boxes for both Current Segment Search and Other Segment Search.
Enter the IP range for the devices you are looking for in Start IP and End IP.
Enter the login information for those devices in Username and Password.
Then click OK at the bottom

3. Click on Device Upgrade on the left.
Find the devices you want to upgrade in the list and check the boxes next to them. (Make sure all devices you check require the same firmware.)
Then click on Batch Upgrade at the top

4. Click on OK

5. Click on Browse

6. Use the file explorer to find the firmware file on your computer and select it.
Then click on Open

7. Click OK at the bottom

8. The progress bars will fill up as the devices are upgraded

9. Once the devices have been successfully upgraded you will see Green Check Marks next to them in the list

Recorder Firmware Update via Online

Description

This page will show you how to update your Dahua Recorder online.

Note: All devices should be “Factory Reset” once the firmware update is complete.

When the NVR detects there is a newer firmware in the server, a ‘1′ icon will appear at the System icon.

The entire process takes about 5 minutes depending on network connection.

Prerequisites

Instructions

SystemUI

Prerequisites

Video Instructions

Step by Step Instructions

1. From Live View

Right click, select Main Menu

2. Click Operation

3. Click System Maintain

4. The upgrade menu will show if a new firmware version is available

5. Click Upgrade Now to begin the update process

6. A prompt will appear to confirm that Surveillance will be paused during the upgrade process

Click OK

7. The firmware file will begin to download

8. After the download is complete the unit will automatically begin the firmware upgrade

9. The unit will reboot as the final step of the upgrade

10. Once the firmware update is complete the unit will reboot. A factory default is recommended after a firmware update

From Live View, right click Select Main Menu

11. Click Operation

12. Click System Maintain

13. Click Default

14. Click Factory Default

15. A prompt will appear to confirm the factory default

Click OK

16. The unit will reboot

17. When the unit boots back up it will be factory defaulted and ready for the Device Initialization process

WebUI

Prerequisites

Video Instructions

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Operation

3. Click System Maintain

4. Click Upgrade

5. The upgrade menu will show if a new firmware version is available

6. Click Upgrade Now

7. A prompt will appear to confirm that Surveillance will be paused during the upgrade process

Click OK

8. The firmware file will begin to download

9. After the download is complete the unit will automatically begin the firmware upgrade

10. Once the firmware update is complete the unit will reboot. A factory default is recommended after a firmware update

Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

12. Click Operation

13. Click System Maintain

14. Click Default

Click Factory Default

15. A prompt will appear to confirm the factory default

Click OK

The unit will factory default and reboot

When the unit boots back up it will be factory defaulted and ready for the Device Initialization process

Index of /Firmware

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Getting Started: Enabling the VIVOCloud service in your device

Before starting using your VIVOCloud application, you must enable the VIVOCloud service in your devices. This guide will teach you how to enable the service in easy to follow steps:

Step 1. Log in to your NVR device using its username and password.

Step 2. Click on the gear icon to access the NVR configurations.

Step 3. In the Settings interface, select the System tab and click on “VIVOCloud service”.

Step 4. In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

Note: If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Now the device service is enabled and you should be able to add it to your VIVOCloud application. 

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Getting Started: Adding your NVR to the VIVOCloud application using the QR code/device ID

In order to add your VIVOCloud compatible device, you need to use a QR code or Device ID. This document will explain where to find this information:

Enabling the Service:

Before being able to add your device using its QR code or Device ID, you need to ensure that the VIVOCloud service is enabled. First, log in to your NVR device using its username and password.

Once you have accessed the device, click on the gear icon to access the NVR configurations.

In the Settings interface, select the System tab and click on “VIVOCloud service”.

In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Adding the device to the VIVOCloud application:

In the VIVOCloud application, go to the configuration menu and select “Add devices” to add your NVR. Then, click on the “Add devices manually” section. Here, you will be allowed to choose between using a QR code or the device ID.

Using the Device ID

Type the Pcode/Device ID found on the NVR VIVOCloud service webpage and click on the “+” button to add the NVR to the VIVOCloud application.

Using the QR Code

Click on the QR button to scan the QR code on the webpage using your phone camera (make sure to allow the application access to the camera).

Once finished, you will be able to see your NVR cameras in the VIVOCloud application. 

[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?

Question

How to generate the QR code/PCode in a VIVOCloud compatible camera?

Answer

VIVOCloud devices are not limited to just NVRs; cameras that support remote connection using VIVOCloud are also available. The principle of using a QR code/Device ID is the same as with the NVR. For clarity, follow these steps to obtain the QR code/PCode of the camera and add it to the VIVOCloud application:

Step 1. Access the camera web interface using its IP.

Step 2. Go to the camera configuration by clicking on the “Configuration” tab.

Step 3. Click “Applications” > “Package management” > “VIVOCloud” and click the link of the VIVOCloud VADP page.

Step 4. Click the “Connect” button to generate a unique QR code/Device ID which will be used to add the device into the VIVOCloud application.

For security purposes, the QR code and Device ID will only be available for 5 minutes so please be sure to have your phone at hand to fastly add the device into the application. 

If you are unfamiliar with the QR code scan process or Device ID registration, please refer to the following documentation:

[VIVOCloud Application] How to share your device with other account?

Question 

How to share your device with other account?

Answer

Devices configured in your VIVOCloud account can be shared to other users (e.g family members, coworkers, etc.). To share devices please follow the next steps:

Step 1. Login into your VIVOCloud phone application.

Step 2. Click on the option icon to access the application account configuration menu.

Step 3. Once the menu has appeared, click on the “Share devices” button to start the sharing process.

Step 4. In the “Share devices” interface, click on the “SHARE YOUR DEVICES” button to start registering the email of the user you want to share the devices with.  

Step 5.  Type the email address (user with VIVOCloud account) which will be accessing your device and click the “NEXT” button to continue.

Step 6. All of your configured devices will be listed. Select the devices to share by checking them, click “Done” when finished. 

Once the device is ready to share you will see a green arrow notification.

Step 7. Click on the “Share” button to share the device to the configured email account. 

Important note: You can only share the same device with up to 4 accounts. 

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

QUESTION

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

ANSWER

https://youtu.be/8FD-_h8zMFE

[VIOVCloud]How to share the usage data with VIVOTEK

Question

How to share the usage data with VIVOTEK

Answer

For VIVOVloud app, please follow the steps to check.

1. Go to your account from setting.

2. Go to Privacy policy.

3.Make sure the analysis and data are shared.

For VIVOCloud portal, please follow the steps to check.

1.Go to your account.

2. Go to Privacy policy.

3. Make sure the analysis and data are shared.

4. Please reload the website after seeing complete message,

[VIVOCloud/iViewer] [2.4.401/3.10.604] Why the live image is being cut for 4 equal when viewing MS9390-HV?

Question

MS9390-HV is two wide angle lens. When I view the MS9390-HV live image on VIVOCloud/iViewer, it is being cut for 4 equal.

If I login the WEB page of MS9390-HV, it is working normal. How to solve it?

Answer

We will solve this issue in VIVOCloud 2.5.1 and iViewer 3.11.1.

[VAST/NR9X81/ND series/VIVOCloud] How many users can login at the same time to different VIVOTEK products?

QUESTION

How many users can login at the same time to different VIVOTEK products?

ANSWER

How to remove NVR from VIVOCloud app and portal?

QUESTION

How to remove NVR from VIVOCloud app and portal?

ANSWER

https://youtu.be/OeJpJXRIzG8

[VIVOCloud Retail] Do ND8322P/ ND8422P models support VIVOCloud Retail?

Question

Do ND8322P/ ND8422P support VIVOCloud retail?

Answer

No, the ND8322P/ND8422P does not support the VIVOCloud retail solution. If you want to know which devices support the VIVOCloud retail solution, you can visit our website to check the supported model list: https://www.vivotek.com/vivocloud#retail. 

[VIVOCloud] Do you need to purchase a license to use the VIVOCloud service?

Question

Do you need to purchase a license to use the VIVOCloud service?

Answer

No license is required to use the VIVOCloud service with VIVOCloud-compatible devices. For more information on compatible devices, please visit the following link:

[VIVOCloud Application] What is the maximum number of notifications that can be stored in the application?

Question

What is the maximum number of notifications that can be stored in the application?

Answer

The VIVOCloud application can show push notifications in the phone which will allow you to easily see alarm and device status (disconnection). 

You can also see all the notifications that have been sent to the application from the NVR/Camera in the notification menu, but there is a limit on how many alarms can be stored. The application can store a maximum of 100 notifications, if the application receives a new notification when this number is exceed, the old alarms will be deleted and replaced with the new ones.  

[VIVOCloud] What ports are used by the VIVOCloud Service?

Question

What ports are used by the VIVOCloud Service? 

Answer

The VIVOCloud Service uses below ports:

If your network firewall or router only allows connections to specific ports, please ensure that the ports listed above are not blocked from inside to outside; otherwise, this could cause issues when the NVR/Camera tries to connect to the VIVOCloud server. Below is a list of possible situations you might encounter if the ports are not properly opened.

Situation 1. Cannot enable the VIVOCloud service in the NVR

If port 1194 is not opened, the VIVOCloud service on the NVR will display an yellow ‘!’ icon.

Situation 2. Portal connection issues with NVR

If the port 3478 is not opened, VIVOCloud portal will show the device as “Connecting”.

Situation 3. Slow video connection

If the other ports are not opened, you may not see an image on VIVOCloud, or the image may load slowly.

Ensuring that the necessary ports are not blocked by your network’s firewall or router is crucial for establishing a successful connection between your NVR/Camera and the VIVOCloud server. By following the guidelines above and verifying that these specific ports are accessible, you can facilitate a smooth and efficient operation of your VIVOCloud devices.

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[VIVOCloud] What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

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Question

What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Answer

VIVOCloud service allows you to remotely access your NVR/Camera videos remotely using the browser or application without the need opening ports or performing extra configurations. If you encounter any issues while using this service please be sure to check the following:

1. Check that you are using a compatible browser:

If you are trying to access the VIVOCloud webportal (service.vivocloud.com), be sure to use the Firefox browser. 

The VIVOCloud portal is only supported by this browser, if you use other browser you wont be able to access your NVR videos. You can find more information about browser compatibility in the VIVOCloud official webpage: https://www.vivotek.com/vivocloud#portal

2. Check that the VIVOCloud service is enabled

Before using the VIVOCloud service you need to enable it, in order to do so please go to your ND device configuration, under System > VIVOCloud service and be sure that the service is enabled. There should be a green mark next to the blue button, if you don’t see this mark you might need to click on the button to enable the service.

VIVOCloud service enabled:

VIVOCloud service disabled:

3. Check that the ND device was only added to one account:

Each ND device can only be registered to one VIVOCloud account, if you already added to another account and try it to add it into a new account you will find the following error:

If you want to delete the NVR from any other accounts because you want to add it to a new account you just need to disable the service in the configuration page and re-enable it, this will automatically remove the device from the original account. Please note that if the device was previously shared to another account it will also be removed. 

4. Network and configuration check

The VIVOCloud service server is very strict with its data management so you need to be sure that everything is properly configured otherwise you might not be able to enable the function on the ND. Before enable the service please be sure to verify the following: 

a) Time zone needs to match your access point time zone: 

b) ND IP must be properly configured and the device internal network access point needs to have access to WAN.

c) Be sure that your NVR is up to date and is using the latest firmware available

If you don’t know how to upgrade the device, feel free to check this documentation: 

d) Be sure that the service main ports are accessible, if the main ports used for server communication are being blocked you wont be able to add the device to your VIVOCloud account. Here is a document that explains in detail which ports are used by the service. 

If after following all the suggestions mentioned in this guide you are still unable to access your device using the VIVOCloud service please contact Technical Support for assistance. 

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[VIVOCloud] What ports are used by the VIVOCloud Service?

Question

What ports are used by the VIVOCloud Service? 

Answer

The VIVOCloud Service uses below ports:

If your network firewall or router only allows connections to specific ports, please ensure that the ports listed above are not blocked from inside to outside; otherwise, this could cause issues when the NVR/Camera tries to connect to the VIVOCloud server. Below is a list of possible situations you might encounter if the ports are not properly opened.

Situation 1. Cannot enable the VIVOCloud service in the NVR

If port 1194 is not opened, the VIVOCloud service on the NVR will display an yellow ‘!’ icon.

Situation 2. Portal connection issues with NVR

If the port 3478 is not opened, VIVOCloud portal will show the device as “Connecting”.

Situation 3. Slow video connection

If the other ports are not opened, you may not see an image on VIVOCloud, or the image may load slowly.

Ensuring that the necessary ports are not blocked by your network’s firewall or router is crucial for establishing a successful connection between your NVR/Camera and the VIVOCloud server. By following the guidelines above and verifying that these specific ports are accessible, you can facilitate a smooth and efficient operation of your VIVOCloud devices.

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Annke Vision – Access the DVR/NVR/IP Camera via Guarding Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software Guarding Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching camera live view/playback and download recordings, etc.

To access the system remotely on Guarding Vision, please add via P2P Cloud. See this instruction.

 Read Also : LongPlus Apps FAQ

Video Guide:

Step by Step:

1. Download and install the software Guarding Vision on your computer.

For Windows, click here to download.
For Mac, click here to download.

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system/IP camera.

4. Run the software Guarding Vision. Register an administrator account.

Note: This account is only for logging in to Guarding Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login)

5. Run the software, and go to Device Management -> Device Type -> Device.
If the system and computer are in the same LAN network, you can see the device information under the Online Device list. Select your device, click on Add to Client.

6. On the pop-up page, set the details as the picture below shows, then click on ‘Add’.

Note:

7. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows..

8. Go to the Main View tab page, click on the folder under the Camera list to expand the camera channels. Double-click on the channels to see the live streaming.

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PS: If the camera list does not show any cameras, as shown below. Please go to the Device Management page and manually add the “Group” and name it. And then, please import the Group and select “import all”. Finally, we can go back to the Main View  tab page, and click on the folder under the Camera list to expand the camera channels. Double-click on the channels to see the live streaming.

Annke Vision – Access the DVR/NVR System via ANNKE Vision software on PC (Via P2P Cloud)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via P2P Cloud allows remote access (ANNKE system and computer can be in the different network/router). While you may find the camera live view/playback and recordings download become laggy due to unstable network.

To access the system locally on ANNKE Vision, please add via IP address. See this instruction.

Steps:

1. Download and install the software Annke Vision on your computer.

Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything. 

4. Register an account (P2P account) on the mobile app Annke Vision.
Register an account on Annke Vision via your phone number or email address.

5. Come back to ANNKE Vision. Go to Device Management and click Add.  Choose Cloud P2P and select your country/area(the phone APP account area), and click Login.

7. Then log in with the user name and password of your Annke Vision APP account. 

Note: If your user name is the phone number, please input it in this format ‘+441234567890‘ (no space between the country code and the phone number).

If the user name and password are both correct, but the App keeps asking you entering a verification code, please log in again with email address that you used to register the Annke Vision App.

8. If the ANNKE system has been added to the Annke Vision account beforehand, you can see it on the list automatically.
Otherwise, add the system to ANNKE vision account first..

9. Go to the Main View tab page, and click on the folder(the name is your APP account username) under the device list to expand the camera channels. Click the play button on the channels to see the live streaming...

Annke Vision – Access the DVR/NVR System via ANNKE Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching the camera live view/playback and download recordings, etc.

To access the system remotely on ANNKE Vision, please add via P2P Cloud. See this instruction.

Step by Step:

1. Download and install the software ANNKE Vision on your computer. Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system.

4. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything. 

5. Run the software, and go to Device Management.

6. Click Online Device. If the system and computer are in the same LAN network, you can see the device information at the bottom. 

7. Select your device, and click on Add. Then please fill in the information in the popped window.

Note:

8. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows..

9. Go to the Main View tab page, and click on the folder under the DVR list to expand the camera channels. Click the play button on the channels to see the live streaming..

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Annke Vision – How to Live Stream Your ANNKE Device on YouTube by FFmpeg?

Using FFmpeg as an encoder for YouTube Live has fewer requirements on the hardware. While you may need some basic knowledge about FFmpeg.

Contents:

1. How it works?

2. How to achieve it?

3. Installing FFmpeg

4. Set a Static IP Address for your ANNKE device

5. Set up DDNS for your ANNKE device

6. Get the RTSP address

1. How it works?

With the RTSP address from your ANNKE device, and FFmpeg installed on your Windows computer, you can use the below command line in the CMD software to begin a live stream. The live stream will be uploaded to your YouTube channel automatically.

set USERNAME=device login username
set PASSWORD=device login password
set CAMERA=device IP
set STREAM_KEY=xxxx-xxxx-xxxx-xxxx from YouTube Live dashboard

Example：

ffmpeg -hide_banner -loglevel fatal -rtsp_transport tcp -i rtsp://%USERNAME%:%PASSWORD%@%CAMERA%:554/ Streaming/Channes/ID/?transportmode=unicast.sdp -f lavfi -i anullsrc -c:v copy -c:a aac -map 0:v -map 1 -f hls -hls_time 4 -hls_playlist_type event -method PUT “https://a.upload.youtube.com /http_upload_hls?cid=%STREAM_KEY%&copy=0&file=stream.m3u8”

2. How to achieve it?

To achieve the above, we will need to:
1). Install FFmpeg on your Windows computer.
2). Get the RTSP address. For a stable RTSP address, we will need to set a Static IP and set up DDNS for your ANNKE device.
3). Get the YouTube stream key: Once your YouTube account has access to YouTube Live, you can find the stream key as the below picture shows.
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3. Installing FFmpeg

Here is the instruction: https://www.wikihow.com/Install-FFmpeg-on-Windows#

4. Set a Static IP Address for your ANNKE device

Propose: An ANNKE Device with a static IP address can still be accessed by the same IP after reboot.

Step:
1) Disable DHCP
2) Make sure the device is online

1) Disable DHCP
Log in to your ANNKE Device. Below is the Web interface of the ANNKE device:
Go to Configuration-Network-Basic Settings-TCP/IP, Uncheck DHCP, fill in the below box per your computer in the same network.
Note: You can check DHCP and click Save at first, this will fill in the below box automatically. Then uncheck DHCP and leave the below box as they are.

2) Make sure the device is online
After the above, go to Configuration-Network-Advance Settings-Platform Access, make sure the option Enable is checked and Register Status shows Online as below picture.

If it shows Offline, refer to this instruction to make it online at first: https://help.annke.com/hc/en-us/articles/360000648061

5. Set up DDNS for your ANNKE device

Propose: An ANNKE device with DDNS service will have a static IP/hostname on the Internet. This allow you to visit the ANNKE device by a static URL. To achieve this, Port Forwarding on your router is also required.

Steps:
1) Setup your DDNS account
2) Enable DDNS on your ANNKE device
3) Port Forwarding

1) Setup your DDNS account
There are some free DDNS service providers. In this article, we will take NO-IP for example.
After you created an account on the NO-IP website, Click your name at the top right corner, go to Account, then Dynamic DNS
Click Create Hostname

Create your hostname in the box. Leave other parameters as default, click Create Hostname

You will see the hostname in the list.

2) Enable DDNS on your ANNKE device
Log in to your device, go to Configuration-Network-Basic Settings-DDNS, tick on Enable DDNS, fill in the boxes as below:
DDNS Type: NO-IP
Server Address: dynupdate.no-ip.com
Domain: your hostname on no-ip.com
User Name: your user name on no-ip.com
Password & Confirm: your account password on no-ip.com
Then click Save to apply the change.
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3) Port Forwarding

Purpose: Port forwarding allows other devices to visit a device in your local network.

Steps:
The steps may vary according to different routers. Below steps are based on the router Virgin Media Hub 3.0:

Click Create a new rule, then fill the boxes as below:
Local IP: your device’s IP.
Local start port: 554
Local end port: 554
External start port: 554
External end port: 554
After that, click Add rule to apply the change.

Now, you can go to canyouseeme.org, input your port number in the Port to Check box, and click Check Port. If you can see the message ‘Success, I can see your service on [your WAN IP] on port (554)’, then the port forwarding has finished.

6. Get the RTSP address

Steps:
1) RTSP address format
2) Test your RTSP address

1) RTSP address format
rtsp://IP:RTSPPort/Streaming/Channes/ID/?transportmode=unicast.sdp

Explanation
ID means mainstream or sub-stream and channel number. If the ID is 102, we will get
a sub-stream of the first channel. If the ID is 101, we will get mainstream.
RTSP URL supports to add username and password:
rtsp://admin:12345@IP:Port/Streaming/Channels/ID/?transportmode=unicast.sdp
The type of authorization supports BASIC and DIGEST.

Examples
Get sub-stream from IP camera on channel 1
rtsp://172.28.1.52:554/Streaming/Channels/102/?transportmode=unicast.sdp

2) Test your RTSP address
Once you finish getting the RSTP address, try it on the VLC player to make sure it’s working.
In VLC player, use the shortcut Ctrl+N or navigate to Media-Open Network Stream. Input your RTSP address in the box, click Play.
When the RTSP address is correct, you will see the live stream from your camera in about 5 seconds.

Annke Vision – Annke IP camera connect with Tinycam Pro

For the Tinycam can only working with IP cameras, It can not connect with NVR. So if you have already had a POE system( NVR+ IP camera), It can not directly get the steam from the POE port. Please connect the IP cameras directly to your router. Please do not forget to have an extended power ( 12V/1A ) for the cameras.
The APP Timycam can only support IP connection, so If you would like to have the image everywhere, Please do the port forwarding for the cameras, you need to contact the router manufactory or network provider to have the correct operation.

If you find the image is not smooth. That is caused by that the app will auto-adjust the stream for the image. so you can change the APP decode method or you can directly change the cameras’ video stream, you can adjust lower the resolution and bitrate from cameras’ setting page.

Step:

1.Adding the cameras. Please select “Add IP camera, NVR/DVR” and edit it.

2. Edit the camera name and select the correct Protocol type by the camera brand.

Please notice that the Tinycam Pro can not directly get Annke Brand, So you need to select the camera brand “Hikvision” and choose a model number( everyone is ok). Don’t worry, our connection protocol is the same as Hikvision.

3. Please input the correct IP and port information. 

“Hostname/IP address“: It would be LAN IP. WAN IP or DDNS. But please notice that If you connect with WAN IP or DDNS, Please do not forget the port forwarding.
“Web port number“: Default is 80. It follows with your camera setting.
“RTSP port number“: Default is 554. It follows with your camera setting.

3. Input the correct account information. the account information is your cameras’ account and password.

4. When you finished the parameter setting, you need to back to the top line to check the connection status.

“OK” means the camera is correct to connect to your system.

Click the “camera status“, you can get the detail stream information and image.

5. When you finish the camera setting, you can directly go to the live view to have the camera image.

Annke Vision – How to Activate ANNKE IP Camera via Web Browser (Without DVR/NVR)?

You may find the camera’s IP address and access/activate it on the local network via the web browser.

Video Guide:

 https://youtu.be/Z5jRKJ5UNQw

Text Guide:

1. Power on the camera by using the power adapter or POE switch for the POE cameras.

2. Connect the camera to the router/POE switch by ethernet cable.

3. Get a computer that is connected to the same router. In other words, computers and cameras are in the same network area.

4. Download software SADPTool and install it on the computer. Here is the software download link.

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For Mac: https://download.annke.com/CMS/sadptool.pkg_.zip

5. Run the software SADP tool and click refresh. It will find the camera’s IP, and its status is Inactive.
Note: If the status is Active and the camera was connected to the ANNKE NVR before, the password of the camera is the same as the NVR.

6. Select the device on the tool and create a new password to activate it.
The new password should contain 8-16 characters with at least two combinations of numbers, lowercase, uppercase, and special characters, no ‘admin’ included.

7. Access the camera by inputting the IP address of the camera on the IE web browser. 
Then, input the user name admin and password you created.
Note: The cameras could be viewed on the IE web browser only because there is no web plug-in for any other web browser now.

8. Click the link to download the web plug-in to view the camera:

9. Once the web plug-in is installed successfully, the camera could be viewed on the web browser:

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Annke Vision – How to Access DVR/NVR System on The Web Browser from PC(in the Same Local Network)?

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

For Chrome 57.0+, Firefox 52.0+ and Edge 89+ browsers, we can view the device without the plugin. But please note that we still need to download the plugin if we want to change the relevant device settings from them.

(Here is an image for your reference to download the plugin)

General steps:

1. Plug the DVR/NVR into a router with a network cable.

2. Find DVR/NVR’s IP address.  There are two ways to find the IP address:
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Method #1

1) Find the IP address on the TV/monitor.

Please go to Menu–Configuration–Network–General.

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Method #2

Find the IP address on a computer.

Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Purpose: Some features of the ANNKE PoE camera need to be configured on the camera’s Web interface (it’s individual setting page).

Note:

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

For Chrome 57.0+, Firefox 52.0+ and Edge 89+ browsers, we can view the device without the plugin. But please note that we still need to download the plugin if we want to change the relevant device settings from them.

(Here is an image for your reference to download the plugin)

1) For all the mentioned camera models, their live stream will work on the IE browser after installing the plugin.
2) For model I91BM/I91BN/I91BL/I91BK/I81HB, their live stream can also work on Chrome and Firefox after installing the plugin.

Steps:

1. Connect the camera to a 12V DC power supply (must be 12 Volt, can be 1 Amp or above) and to a broadband router by ethernet cable.

2. Run the SADP software on a computer in the local network.

For Windows system:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac OS:

https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

The SADP will detect the camera’s IP address. Follow the below picture to enable DHCP for the camera.

Input the IP address in a Web browser ( IE browser is recommended).

3. Input the user name and password of the camera to log in. (Generally, the username is “admin” with all letters in lowercase)
If you use the camera for the first time, you need to activate the camera at first and set an admin password for it;
If the camera has been activated on the ANNKE NVR, the camera’s password is the same as your NVR’s admin password.

4. Now you can see the camera’s Web interface. Explore and have fun 🙂

Note:
If you find the camera live view fail to load when clicking the button “Start Live View “on the webpage, please try the below solutions:
1. Click the “Download Plug-in” button to download and install the webpage plugin.
2. Copy the webpage address then visit it via IE browser, or via Microsoft Edge browser (requires reloading the page into IE mode).

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Annke Vision – How to Access the Annke IP Camera’s Setting Page via Web Browsers?

Some of the cameras’ functions can only be configured in their individual setting page. Below is the instruction to enter Annke’s IP cameras’ individual setting page.

Step 1:

Connect your IP camera and your computer to the same network/router. The connection can be either via ethernet cable or WiFi.

Step 2:

Find the IP address of your IP camera. The procedures depend on your computer.

  a). If your computer is NOT a Windows computer: Please access your router to find the camera’s IP address (You may need to contact your router’s seller for further information).

b). If your computer is a Windows computer: You can use the software called SADP TOOL to find the IP address. Below are the steps:
b-1). Please download and install the software SADPTOOL.exe to your computer: 
https://download.annke.com/CMS/SADP_v3.0.2.4.zip
b-2). Run the software and you will find the camera’s IP address on the device list.


b-3). Double-click on the IP address (or input it into your web browser manually) then you will see the camera’s login page. Input the user name ‘admin’ and the camera’s password to proceed.


b-4). Click on the Configuration tab to enter the camera’s settings page.

Note: The web page layout may be a little different according to different camera models.

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Purpose: This instruction introduces the method to change the output resolution of the ANNKE system. It is effective when the ANNKE system doesn’t show any display on the TV/monitor due to a mismatch of output resolution between them.

Steps:

1.Connect your ANNKE system to your home router via an ethernet cable.

2.Connect your computer to the same router with the DVR wired or wirelessly.

3.Download the SADP software on your computer to search the IP of your DVR/NVR. 
For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For MacBook: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip 

4.Run SADP and it will show the IP address of your DVR/NVR automatically.

5.Input this IP address into the IE browser. The user name is ‘admin’ and the password is your system‘s login password.

6.When you log in, navigate to Configuration–System–System Settings–Menu Output. Change the VGA/HDMI resolution. It’s recommended to match this resolution to your TV/monitor resolution.
If you are not sure, just select the lowest resolution for the ANNKE system.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

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Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Address Locally?

Steps:

1. Enter the DVR/NVR on the computer browser with its IP locally. Please refer to the below link:
https://help.annke.com/hc/en-us/articles/360000252182

2. After you enter the DVR/NVR on the computer browser, please go to Configuration>Maintenance>Upgrade&Maintenance>Restore.

3. Click ‘Restore’ to start. The system will be rebooted automatically when the restore is finished.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

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Annke Vision – How to Get a Capture/Screenshot of the Camera’s Image on the Computer/Phone APP?

First of all, please add the cameras system to computer software and the phone APP.

For computer software: https://help.annke.com/hc/en-us/articles/360000252441

For phone APP: https://help.annke.com/hc/en-us/articles/360000252581

Secondly, please follow the below steps to get the capture/screenshot of the camera’s image:

On Guarding Vision, please select the camera and right-click the mouse, and then click Capture:

After that, the capture will be saved on the computer, and you could click the link on the right corner to check the capture directly:

On the phone APP, please preview the cameras, and then select the camera button to take a screenshot for the camera:

After that, you could check the screenshot of the camera’s image on the More–>Pictures and Videos:

If you view the cameras on the monitor and the computer, please select the camera and double-check it. Or please view the camera in one screen mode. After that, the camera will be displayed in the mainstream and the picture will be clearer so that you could get a clearer capture from the computer.

If you view the cameras on the phone APP, you could switch the mode from Basic to HD so that you could get a clearer screenshot from the mobile phone.

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Annke Vision – How to Stop Audible Alarming Via the Browser?

Purpose: If you want to stop audible alarming for the system, please refer to this instruction to change the setting.

Steps:

1. Please get a windows computer which is in the same network area as the camera is. In other words, the camera and computer must be connected to the same router, by cable or by wifi.

2 Install the software on the computer. Here is the download link.
support.annke.com/document/HK/general/tool/SADPtool.exe

3. Run the software to detect the system’s IP.

4. Please copy the IP address to Internet Explorer and access the system’s page by its IP. 

6. Please log in to the system and go to the Configuration-Basic event.
On this page, you could disable the audible warning for every event.
Here are the images of each interface. You could go to the interface of these setting to turn off the audible warning according to your needs.

For example, if you don’t want to have an audible warning when there is a motion detected, please go to the Motion Detection page to disable the audible warning. See the first picture below:

You could also go to smart event to disable the audible warning. Please note that this option is not available on all models and systems.

Take CPE as an example.

Access web management page of CPE

Please follow this link to access the web interface of CPE.

Note:CPE210 is a 2.4GHz device which can only broadcast 2.4GHz wireless network;CPE510 is a 5GHz device which can only broadcast 5GHz wireless network.Here we take CPE510 as example in this article.

Run Quick Setup

Step 1:

Go to Quick Setup-> Choose “Access Point” –> Click Next

Step 2:

The default IP Address of CPE is 192.168.0.254,we can change it to other IP addresses to fit in the main router’s network.For example,if the main modem/router’s IP Address is 192.168.1.1,we can set up the CPE510 as 192.168.1.* (*=2~254)，Subnet Mask 255.255.255.0 .

It is also fine to leave it as the default value if you are not sure about the main router’s IP address,then click Next.

Step 3:

Customize your wireless name (SSID) and password

Step 4:

Click: Finish, and wait for the settings to take effect, it takes about 1 minute.

Relocate the CPE

You may now unplug the computer from the LAN port of the PoE adapter,and connect the wired network(internet modem/router) into the LAN port.

Final Computer Setup Reversion(For Windows OS)

We need change the IP settings back on the computer after the configuration.

Please find Local Area Connection/Ethernet on the computer, if you cannot remember the procedure, please refer to the FAQ again.

How to login to the Pharos’ web management page?

How to Configure Pharos Device

Read More : TP-Link Pharos Series Installation Guide

Go to Properties →Internet Protocol Version 4(TCP/IP)→ Select “Obtainan IP address automatically” and “Obtain DNS server address automatically”

Click OK to exit

Click OK again to apply the settings.

Final Computer Setup Reversion (For Mac OS X)

Go to the Apple->System Preferences->Network-> Highlight Ethernet –>Configure IPv4: Using DHCP.

Click Apply.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

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This guide introduces how to build a wireless network using the CPE/WBS products:

1. Check the System Requirements

2. Log In to the Device

3. Set Up the Wireless Network

The following parts detailedly introduces these steps.

1Check the System Requirements

Operating System:

Microsoft Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Linux, or Mac OS X.

Web Browser

Google Chrome, Safari, Firefox, and Apple Safari. IE browsers are not recommended.

2Log In to the Device

Before configuring the device, you need to access the PharOS configuration interface. Follow the steps below:

1)Connect your PC to the device.

2)Set the IP address of your PC as static IP address on 192.168.0.X subnet (X ranges from 2 to 253, e.g.192.168.0.10)

Figure 2-1Specifying the IP Address

3)Launch a web browser on and enter the management IP address of the device (192.168.0.254 by default) in the address bar to load the login page of the PharOS configuration interface.

Figure 2-2Entering the Management IP Address

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4)Use admin for both of User Name and Password. Select the appropriate language from the Language drop-down list. Read and agree the terms of use, then click Login.

Figure 2-3Loging In

5)Create a new username and password for network security. Click Finish to log in to the PharOS.

Figure 2-4Creating a New Account

3Set Up the Wireless Network

You can use the Quick Setup wizard to quickly configure your device step by step. Choose the suitable operation mode according to your network environment and follow the step-by-step instructions.

3.1Access Point

Follow the steps below to configure the device as Access Point mode:

1)Go to the QUICK SETUP page, select Access Point and click Next.

Figure 3-1Selecting an Operation Mode

2)In the LAN Settings section, specify the LAN IP address and the Subnet Mask for the device. Then, click Next.

Figure 3-2Specifying the LAN Settings

3)In the Wireless AP Settings section, specify the basic wireless parameters to create a wireless network. Click Next.

Figure 3-3Specifying the Wireless AP Settings

4)In the Finish section, review the configurations and click Finish to complete the quick setup.

Figure 3-4Checking the Settings

5)Connect the device according to your network topology and use it normally.

3.2Client

Follow the steps below to configure the device as Client mode:

1)Go to the QUICK SETUP page, select Client and click Next.

Figure 3-5Selecting an Operation Mode

2)In the LAN Settings section, specify the LAN IP Address and the Subnet Mask for the device. Then, click Next.

Figure 3-6Specifying the LAN Settings

3)In the Wireless Client Settings section, click Survey to search for the upstream wireless network.

Figure 3-7Searching for Upstream Wireless Networks

4)Select the desired wireless network and click Connect.

Figure 3-8Selecting an Upstream Wireless Network

5)In the Wireless Client Settings section, specify the wireless parameters to connect to the specified wireless network. Click Next.

Figure 3-9Specifying the Wireless Client Settings

6)In the Finish section, review the configurations and click Finish to complete the quick setup.

Figure 3-10Checking the Settings

7)Connect the device according to your network topology and use it normally.

3.3Repeater (Range Extender)

Follow the steps below to configure the device as Repeater (Range Extender) mode:

1)Go to the QUICK SETUP page, select Repeater and click Next.

Figure 3-11Selecting an Operation Mode

2)In the LAN Settings section, specify the LAN IP address and the Subnet Mask for the device. Then, click Next.

Figure 3-12Specifying the LAN Settings

3)In the Wireless Client Settings section, click Survey to search for the upstream wireless network.

Figure 3-13Searching for Upstream Wireless Networks

4)Select the desired wireless network and click Connect.

Figure 3-14Selecting an Upstream Wireless Network

5)In the Wireless Client Settings section, specify the wireless parameters to connect to the specified wireless network. Click Next.

Figure 3-15Specifying the Wireless Client Settings

6)In the Finish section, review the configurations and click Finish to complete the quick setup.

Figure 3-16Checking the Settings

7)Connect the device according to your network topology and use it normally.

3.4Bridge

Follow the steps below to configure the device as Bridge mode:

1)Go to the QUICK SETUP page, select Bridge and click Next.

Figure 3-17Selecting an Operation Mode

2)In the LAN Settings section, specify the LAN IP address and the Subnet Mask for the device. Then, click Next.

Figure 3-18Specifying the LAN Settings

3)In the Wireless Client Settings section, click Survey to search for the upstream wireless network.

Figure 3-19Searching for Upstream Wireless Networks

4)Select the desired wireless network and click Connect.

Figure 3-20Selecting an Upstream Wireless Network

5)In the Wireless Client Settings section, specify the wireless parameters to connect to the specified wireless network. Click Next.

Figure 3-21Specifying the Wireless Client Settings

6)In the Wireless AP Settings section, specify the parameters to create a new wireless network for the downstream clients. Click Next.

Figure 3-22Specifying the Wireless AP Settings

7)In the Finish section, review the configurations and click Finish to complete the quick setup.

Figure 3-23Checking the Settings

8)Connect the device according to your network topology and use it normally.

3.5AP Router

Follow the steps below to configure the device as AP Router mode:

1)Go to the QUICK SETUP page, select AP Router and click Next.

Figure 3-24Selecting an Operation Mode

2)In the WAN Connection Type section, specify the connection type according to your need and click Next.

Figure 3-25Specifying the WAN Connection Type

The device supports three types of the WAN connection, including PPPoE, Dynamic IP and Static IP. You can contact with your ISP to confirm your WAN connection type.

»PPPoE

Select PPPoE and click Next, then the following page will appear. In the WAN Settings section, specify the parameters that are provided by your ISP and click Next.

Figure 3-26Specifying the WAN Settings

»Dynamic IP

Select Dynamic IP and click Next. In this type, the device will obtain a WAN connection automatically without any WAN configurations.

»Static IP

Select Static IP and click Next, then the following page will appear. In the WAN Settings section, specify the parameters that are provided by your ISP and click Next.

Figure 3-27Specifying the WAN Settings

3)In the Wireless AP Settings section, specify the basic wireless parameters to create a wireless network. Click Next.

Figure 3-28Specifying the Wireless AP Settings

4)In the Finish section, review the configurations and click Finish to complete the quick setup.

Figure 3-29Checking the Settings

5)Connect the device according to your network topology and use it normally.

3.6AP Client Router (WISP Client)

Follow the steps below to configure the device as AP Client Router (WISP Client) mode:

1)Go to the QUICK SETUP page, select AP Client Router (WISP Client) and click Next.

Figure 3-30Selecting an Operation Mode

2)In the WAN Connection Type section, choose the connection type according to your need and click Next.

Figure 3-31Specifying the WAN Connecting Type

The device supports types, PPPoE, Dynamic IP and Static IP for the WAN connection. You can contact with your ISP to confirm your WAN connection type.

»PPPoE

Select PPPoE and click Next, then the following page will appear. In the WAN Settings section, specify the parameters that are provided by your ISP and click Next.

Figure 3-32Specifying the WAN Settings

»Dynamic IP

Select Dynamic IP and click Next. In this type, the device will obtain a WAN connection automatically without any WAN configurations.

»Static IP

Select Static IP and click Next, then the following page will appear. In the WAN Settings section, specify the parameters that are provided by your ISP and click Next.

Figure 3-33Specifying the WAN Settings

3)In the Wireless Client Settings section, click Survey to search for the upstream wireless network.

Figure 3-34Searching for Upstream Wireless Networks

4)Select the desired wireless network and click Connect.

Figure 3-35Selecting an Upstream Wireless Network

5)In the Wireless Client Settings section, specify the wireless parameters to connect to the specified wireless network. Click Next.

Figure 3-36Specifying the Wireless Client Settings

6)In the Wireless AP Settings section, specify the parameters to create a new wireless network for the downstream clients. Click Next.

Figure 3-37Specifying the Wireless AP Settings

7)In the Finish section, review the configurations and click Finish to complete the quick setup.

Figure 3-38Checking the Settings

8)Connect the device according to your network topology and use it normally.

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Whether you’re halfway around the world or just popping out to the shop, with Ring, you’re always home.

What you can do with the Ring app:
– Get real-time doorbell and motion alerts on your smartphone or tablet
– See and speak with visitors with HD Video and Two-Way Talk
– Arm and disarm your Ring system
– Allow access to your building for authorised guests and services with Ring Intercom

Using Live View

Use Live View to stream real-time video from your Ring Video Doorbells and Security Cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both Account Owners and Shared Users can access Live View.

If you have a Ring Protect subscription, you can get video recordings of Live View actions and events within 1-2 minutes.

Ring APP How to Use Part1

Read More : SwannView Plus app download and access

Actions in Live View

Depending on which Ring device you’re using, there are certain actions you can take while using Live View.

Live View will automatically turn off after 10 minutes.

How to use Live View in the Ring app

Note: Some features may require you to update your mobile device’s operating software and download the latest version of the Ring app to access.

How to access Live View 

If you have several doorbells or security cameras at the same Location, you can access Live View for each device separately.

Using Live View on Ring.com

Account owners and Shared Users can also use Live View from Ring.com, after logging in with the same username and password used to access the Ring app. 

Supported browsers

Live View is only supported in certain browsers. See the table below for the latest compatibility information.

Accessing Live View on Ring.com

Turning off Live View

Live View is turned off for that device now. Repeat this process for other devices, as needed.

Finding Your Internet Upload Speed

Learn how to see your Internet Upload Speed in the Ring app or your account at Ring.com.

Code: W4-04

Internet Upload Speed is how fast your
Ring device sends data like encrypted Ring videos to the internet.

This feature will be available for all customers soon.
We are slowly rolling out this feature. If you don’t yet see your Internet Upload Speed in the Ring app or your Ring account, it will be available soon. 

This speed test is measured in megabits per second (Mbps) and runs periodically to make sure your Ring device maintains a good internet upload speed.

Viewing your Internet Upload Speed from your account at Ring.com

Internet Upload Speed results guide

Keep in mind, your Internet Upload Speed is also affected by upload activity from other devices on your local network, such as additional Ring cameras, phones, laptops, tablets, and gaming consoles.

If your Internet Upload Speed is poor, we recommend contacting your Internet Service Provider to upgrade your internet plan or troubleshoot your low upload speed.

Finding Your Ring Device’s Transmit Speed

Learn how to see your Ring device’s Transmit Speed in the Ring app or your account at Ring.com.

Code: W4-05

Your Ring device’s transmit speed over wifi (or ethernet) is the speed of the direct connection between your Ring device and your local network (i.e. your router) when uploading data like Ring videos.

This feature will be available for all customers soon.
We are slowly rolling out this feature. If you don’t yet see your Ring device’s Transmit Speed in the Ring app or your Ring account, it will be available soon. 

This speed test is measured in megabits per second (Mbps) and runs periodically to make sure your Ring device maintains a good connection to your local network.

Viewing your Ring device’s Transmit Speed from your account at Ring.com

Transmit Speed results guide

Is your wifi connection less than 10 Mbps? Try moving your wifi router closer to your Ring device to minimize the amount of physical objects, like walls or furniture, that may be blocking your wifi signal.

If you are receiving a device offline message in the Ring app, follow the instructions on the error message to improve your Ring device’s connection.

Managing Your Authorized Logged-In Devices

Learn how to manage which devices are logged in and authorized to access your Ring account.

Get to know Authorized Client Devices

In Control Center, you can manage the phones, tablets, and computers that are authorized to log in to your Ring account. Each time you successfully log in to Ring with your password and verification code, that device is saved as an Authorized Client Device with the following details:

How to access Authorized Client Devices in Control Center.

From the Ring app:

From a mobile browser:

From a desktop browser:

Removing Authorized Client Devices

You have the option to delete one authorized device at a time, or all devices at once (except for the device you are currently using).

Deleting One Device
When you delete a single device, you are immediately removing this device’s ability to access your Ring account. For example, if you gave your old phone or tablet to a friend, you should delete this device from your list of devices authorized to access your Ring account.

Removing All Devices
If you Remove All Devices, you are revoking access for all devices that are authorized to access your Ring account – except for the device you are currently using.

Shared Users, not passwords.

Do not share your password with anyone.
No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password.

If you want to share access to a Ring device with a friend or family member, you can add them as a Shared User.

What to do if your Ring account has been compromised

1.  Change your password immediately.
When you use the same password for multiple online accounts, you are at risk to cybercriminals (or bad actors). For example: If a bad actor acquires your password through a data breach of your email provider and you use the same password for your Ring account, this makes your Ring account more vulnerable. 

Because we require an additional layer of account security with Two-Step Verification, your Ring account is still protected. However, we strongly recommend you change your password immediately.
Learn how to change your Ring password

2.  Remove Authorized Client Devices you don’t recognize.
If you suspect your Ring account has been compromised, remove any and all devices that you confidently didn’t authorize. 

3.  Contact our Customer Support Team.
After you’ve successfully changed your password, please Contact Us so we can take proper measures to help prevent further risk.

Your account security is our highest priority

Customer trust is important to us and we take the security of our devices and services extremely seriously. We encourage all Ring users to follow our recommended security best practices to ensure your Ring account stays secure.

Account Management in Control Center

Learn how to update your Ring account information like your name, email, phone number, password and more.

Get to know Account Management

With Account Management, you can manage your Ring account information: how your name appears in your account, change your phone number, update your email, and change your Ring account password. 

How to access Account Management in Control Center.

From the Ring app:

From a mobile browser:

From a desktop browser:

Updating your account details

Whenever you update information in your Ring account, we first require you to re-enter your password, and in most cases, enter your verification code. We’re just making sure it’s you who’s making these changes. 

Changing your Name
You can change how your First Name and Last Name appear in your Ring account. 

Updating your Email address
Did you recently change your email address? You can update it in Account Management.

Updating your Phone Number
If you recently changed your phone number, update it now in Account Management. Keep in mind, this is phone number we’ll contact if you dropped a call when speaking to our Customer Support Team. It may not be same number you provided to receive you sign-in verification codes.

Changing Your Name in Your Ring Account

Learn to update how your name appears in your Ring account.

Updating your Name

You can change or update your name in the Ring app or your account at Ring.com.

From the Ring app:

From your desktop or mobile browser:

Account Verification in Control Center

Learn all the ways you can verify your account when signing in to Ring, or when speaking to Customer Support.

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Get to know Account Verification

With Account Verification, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require you to enter this code, after you enter your password, to better protect your Ring account. This extra layer of security is called Two-Step Verification. 

How to access Account Verification in Control Center.

From the Ring app:

From a mobile browser:

From a desktop browser:

Choose a verification method

You have the option to choose how you want to receive your verification code, by Text Message or Authenticator App. 

Text Message

When you choose Text Message as your verification method, you’ll receive a text to the mobile number you provide each time you sign in. Enter that code, and you’re in. 
Learn how to get a verification code by text message 

Authenticator App

Authenticator apps are security apps for your phone, tablet, and computer that help prove who you are. These apps generate 6-digit verification codes to help verify you when signing in to Ring.

Learn how to use an Authenticator App to sign in to Ring

Verification codes in Control Center

If you don’t have access to your text messages or your device’s authenticator app, you can generate a code from Control Center in Account Verification. 
Learn more

Customer Support Verification

If you need to speak with our Customer Support Team, they may ask to verify it’s you. In Account Verification, you can generate code to give to the Support Associate to help verify your Ring account. We will NEVER ask you for your password. 

Using the Ring Live View Widget

Learn how to add Live View widgets to your phone or tablet’s home screen.

Get to know Live View widgets

With Ring Live View widgets, you can access Live View on your Ring video doorbells and security cameras with just a tap, right from the home screen of your smartphone or tablet.

Ring Live View widgets appear as tiles on your home screen, with each widget displaying the name and image of a chosen device.

Make sure your Ring app and operating system are up to date.
Live View widgets are available with the Ring app versions 5.58 on iOS and 3.58 on Android. Confirm both your app version and mobile device’s operating system are up-to-date to use this feature.

How to set up a Live View widget

Apple iOS phones and tablets

For iOS, see Apple’s How to add and edit widgets on your iPhone article, or follow these steps:

Your Ring Live View widget will select one of your Ring devices by default. To choose a different device, follow the steps below on How to edit Ring Live View widgets.

Android OS phones and tablets

For Android, see Google’s Add apps, shortcuts & widgets to your Home screens article, or follow these steps:

How to edit Ring Live View widgets

Note: If you want instant Live View access for multiple devices, you will need to add one Ring Live View widget per Ring device.

Adjusting the Volume on Ring Doorbells, Security Cameras and Chimes

Adjust the volume on your Ring Video Doorbell, Security Cameras, and Chime or Chime Pro to the sound level that’s right for you.

How to adjust the volume on your Video Doorbell

Important: Adjusting the volume for Two-Way Talk may not be available for all Ring devices.

How to adjust the volume on your Ring Security Camera

You can adjust the volume on the Floodlight Cam Wired Plus and Floodlight Cam Wired Pro.
Find out which Security Camera you have in the Ring app.

How to adjust the volume on your Ring Chime and Chime Pro

Setting Audio Alerts on Chime and Chime Pro

Learn how to set Chime or Chime Pro to play sounds when events happen on Ring devices at the same location.

Chime Alerts are only available for devices at the same location.
Previously, Chime and Chime Pro devices could play sounds across multiple Ring device addresses. We’ve since improved this feature to give you more relevant Chime Alerts in the same location where Motion or Ring events occur.
Learn how to manage your Ring device locations

You can download the latest apps, and computer software here. And you can view the latest instructions for use

how to use icsee camera

This tutorial applies to both icsee and icsee pro cameras.
Since the app is always being updated, the interface may be a little different.

Table of Contents

Camera description

The details are subject to your manual.

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Connect To The Power Supply

Plz connect camera to the power cable,and turn on the power .

If you need to storage the video via the local TF card, plz install the TF card first then turn on the power.

（TF card doesn’t support the hot plugging,  plz plug and unplug memory card when device is power off)

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Video tutorial

Register/Login

1.Open”iCSee” app, click “sign up” then use the phone number or mailbox to register account.

2.Register successfully, enter your phone number or mail number in the login interface, enter the password, login your app.

3.You can also use the wechat, facebook, line or the temporary visit to login app.

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[Auto-pairing] WiFi Network Configuration

Note: camera can support 2.4G wifi for the time being, doesn’t support 5Gwifi, plz set the router parameter to2.4G first before configuring network, during the connection, phone,router and camera need keep within the 2m distance

1.Phone connect to the wifi network.

2.Click the “+”in the upper right corner click the “Add WiFi camera” according to the device’s voice prompt, follow the app interface guide to enter router’s password,click “confirm” start to configure network(if the device doesn’t appear voice prompt for a long time, you can long press the reset to restore default, then go on to configure network).

ICSEE App User Guide

Read Next : XMEYE For Mac Full User Guide

3. Enter the search device’s interface, the device is in the connection process, plz wait.

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※ Program search, do not operate other programs ;

※ When the camera prompts “succes  sfully connected to router”, it will automatically go to the next step.

※ The camera fails to hear the prompt “succes sfully connect to router”. Please restore factory Settings and match again.

4. After connecting successfully ,interface will prompt to set device’s password and name for your device, after finishing, follow the app interface guide to complete network configuration .

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5. After finishing, device will show in the device’s list, it represent the device is connecting successfully.

6. Click it you can view the monitoring image, and do the relevant operation and setting.

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Note: Movement tracking is only for indoor ip cameras , bullet ip camera and dome cameras do not have this function

Note: If the automatic etwork configuration fails, you can choose the following two methods to configure the device

The second type: [Manual configuration] Wired network

1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

2. Connect your router to camera via network cable.

3. Connect phone to your router wifi network.

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4. Login “iCSee” app, click the “+”in the upper right corner, and click “more” in the upper right corner.

5. click “Add the camera on same router.

6. Enter search device interface, click searched camera to add device,device will show in the device’s list, which represent device connect successfully.

7. Click it to view the monitoring image, also can do the relevant operation and setting

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Manual configuration: AP netless direct connection mode

When there is no network in the installation environment, please select the following pairing method;

 1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

3. Open the mobile phone desktop-settings-wireless network, search for the device wireless hotspot name, Enter the wireless password:1234567890, connect to the wireless hotspot of the device;

Indoor IP Camera hot spot name: robot_xxxx;

Other kind of camera hot spot names: camera_xxxx;

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Tips:

AP hotspot mode is only used for installation when there is no network in the environment, and cannot be remotely monitored,can only be accessed within 10 meters of the establishment of the hotspot!

4. Open the ‘iCSee’ APP, and directly add the device in the local direct connection mode.

5. The device is displayed on the device list interface, which means that the device is successfully connected.

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6. Click the ‘Play’ button to enter the monitoring screen and perform related operations and settings.

7. If you have already registered an account to log in, please click the “+” sign at the top right, and click the “AP direct connection” mode to add.

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How to set up mobile tracking？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

●Click the “Mobile Tracking” switch buttonin the preview interface to turn on the corresponding function;

●Motion tracking: when it’s on, as long as an object enters the camera’s illumination range, camera will track the moving trajectory;

●Watch Point: set a fixed position, when the camera is operating or tracking, it will automatically return to the set position after staying for a period of time;

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How to set the dual-ligh tal ert mode Star light full color？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

Open the ‘iCSee’, click the ‘real-time playback’ , click or slide to the “light” or the “bulb” icon in the screen to open the setting screen;

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●Night colored lights：When the light is insufficient, the white light will start, and the image will be colorful;

●Infrared night vision： When the light is insufficient, the infrared light is activated and the image becomes black and white;

●Double light alert：When the light is insufficient, the infrared light will be activated. When someone enters the monitoring screen, the white light will be triggered and the image will be colorful.
After a few seconds when the person walks away, the infrared mode will be switched on and the image will become black and white;

How to s et the humanoid alert function?

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

Open the ‘iCSee’, click the device real-time playback, click on the upper right button ‘setting’ ，Enter the ‘settings’-smart alarm, open the interface to make related settings.

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Function introduction:

 
●Notification: Must be turned on to receive alarm trigger information.

●Humanoid detection: only judge and detect people to trigger an alarm;

●Show Tracking: When the human figure appears on the screen, the human figure can be tracked and reminded; Rule setting: select the designated area [Warning Line], when someone enters the divided area, the alarm can be triggered;

Add shared device

1. Click “Share” in the device list to pop up the QR code page using the main phone.

2. Log in to the ‘iCSee’ APP with the mobile phone you want to share,
click the “+” sign in the upper right corner of the APP main interface, click “Scan QR code to add a camera” , scan the QR code of the device shared by others or input Add the device serial number (the shared device must be connected to the Internet and successfully
added to the APP).

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How to Restore factory settings/AP hotspot switching？

1. Long press the camera ‘Reset ‘ button for 10 seconds, and you can let go when you hear ‘ Restore factory setting,please wait’.

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

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How to query device serial number and info?

1. Open the ‘iCSee’, enter the real-time playback of the device, click on the upper right setting to enter the setting center-about the device , the QR code can be directly scanned and shared with other family members to watch (the QR code valid time is 30 Minutes); if exceeded, it will automatically expire;

2. If you find that the device time is not synchronized, please click the device time to synchronize it;

iCsee – How to reset the camera

1. Power on the camera, the red indicator light will lit up.

2. Using a pin to hold on press the reset button for 10 seconds until you hear the voice:

Restore factory settings, pls don’t power up. And the red indicator light will flash which indicator the camera is ready to connect to the phone app.

iCsee – How to View the Camera on Your Phone by Wave Sound?

1. Power on the camera, the red indicator light will light up.

2. Using a pin to hold on press the reset button for 10 seconds until you hear the voice:

Restore factory settings, please don’t power up. And the red indicator light will flash which indicator the camera is ready to connect to the phone app.

3. Search the app “iCsee” on google play or the app store.

4. Sign up for an account and log in with this account.

5. Please click the “+” icon at the right top.

6. Please click ” Set up my device to Wifi”.

If connected to the phone app by the wave sound failed, you can also click the QR code at the right top, then place the QR code in front of the camera lens, the camera will recognize the QR code.

What to Do if Phone Can’t Connect Camera?

1. Download and install the APP

Go to “Google Play” or “App Store” on your mobile phone, search for “iCsee Pro” or “iCsee”, and then download and install it on your phone.

2. Confirm your Wi-Fi status

A. Check if your wireless router has enabled DHCP and if it is the 2.4 GHz network. (The device does not support 5GHz Wi-Fi currently.)

B. Ensure your smartphone has been connected to the wireless router.

C. Ensure there is no special character in the Wi-Fi name and password, and their length does not exceed 30 digits.

How to Add the Camera to APP iCsee?

This article will tell you how to connect the cameras to the APP iCsee. If you order a camera I41ES/I41ED, please follow below instruction to add it to the APP step by step.

• Firstly, please click Sign Up on the APP

• Then, please input the username, password, email address/phone number, and the verification code and click Sign Up:

4.Next, please log into the APP by using the username/email address/mobile phone number:

5.After login the APP, please click the screen to add the camera:

6. Next, please click Set Up My Device To Wi-Fi:

7.Please input the wifi password of your wifi network:

8.Next, please click the QR code icon and click I see, and put the QR code to face the camera lens part so that the camera could scan the QR code:

9.Next, please set up a password and a name for the camera.
Note:
The password is very important. When you share the camera with other users, you also let him/her know the password, so please keep the password.
If you forgot the password, please reset the camera to the factory default settings.

10.Finally, the camera will be added to the APP successfully, and you could view it on the APP:

How to Setup 24 Hours Recording for the Camera?

The camera supports recording constant videos for 24 hours. Please follow below instruction to set it up step by step.

1.Before you set up the recording, please make sure an SD card has been inserted into the camera, and the SD card is recognized. Please go to the Settings of the camera.

2.Then, please go to Storage Management to check the Storage Capacity. If the SD card is recognized, the capacity won’t be 0.

3.Next, please go to Advanced Settings.

4.Finally, please turn on the Record switch.
Once the Record Switch is turned on, the camera will record videos for 24 hours.
Pack Duration: it means that each recording file will be 5 minutes. The users could adjust the length of the recordings files manually.
Audio: the camera will record audio for the video if it is turned on.

If you have a concern about the instruction, please submit a request to the help centre.

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How to Set Up the Motion Detection Recording for the Cameras

1.Before you set up the recording, please make sure an SD card has been inserted into the camera, and the SD card is recognized. Please go to Settings of the camera.
Then, please go to Storage Management to check the Storage Capacity. If the SD card is recognized, the capacity won’t be 0.

2.Next, please go to Motion Alarm to enable the motion detection settings.

3.On the Smart Alarm section, please turn on the Open option. If you need, you could also turn on Human Shape Detection.
Finally, please go to Alarm Action to select Take a Video for the Alarm Action so that the camera will record a video when it has motion detection.

4.For motion detection, you could set up the alarm sensitivity and the alarm time and alarm area on the Other Settings section.

On the Rule Setting, the users could adjust the alarm area for motion detection.

The Alarm Time is 24 hours as a default, and the users could also custom the Alarm time based on their own requirements.

If you follow the instruction to set up the recording, the camera will record videos for motion detection. If you have a concern about it, please submit a request to the technical support.

How to playback videos on the phone APP

If the camera record videos, the users could playback the videos through the phone APP.

1.On the APP, please open the camera for previewing and then select the Playback button.

2.It will have three options for playback: Video, Cloud Service, and Photos.

3.Here, we select Video for playback as an example.

• Please click on the date to select the date for the recording:

• 

• If you set up the recording for both constant recording and motion detection recording, you could playback the recording at the same time. Or you just select one recording type to playback.

If you have a concern about how to playback the recordings, please kindly submit a request to the technical support.

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Wisenet WAVE User Manual

How to collect Wave Mobile logs for iOS

Summary:

When there are instances of abnormal behavior on the Wave Mobile applications. Support will ask for the collection of logs from the mobile device.

Step By Step Guide:

1. Open the Wave Mobile app

2. Click on the three horizontal lines in the upper left of the application

3. Click Disconnect from Server

4. Press and hold down on the version number for over ten seconds (Figure 1)

Figure 1

5. Click on Change Log Level (Figure 2)

6. Change the log level to Debug2 (Figure 2)

7. Change the minutes to 5 (Figure 2)

8. Click on Upload Logs Next (Figure 2)

Figure 2

9. A System ID will be copied to the clipboard (Figure 3)

10. Click the back arrow (Figure 3)

Figure 3

11. Reconnect to your system

12. Recreate the issue more than once for good logging

13. Close Wave Mobile and note the time

14. Update your support ticket with the System ID, and the time of the events

Why won’t Wisenet Viewer uninstall from my macOS

Summary:

The end-user has locked themselves out of their Wisenet Viewer, and you need to reinstall. But Viewer uninstallation does not clear out the credentials after uninstall.

Explanation of Behavior:

Resolution:

Figure 1