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2.After the Swann Security app is installed on your phone, the Swann Security app icon appears on the Home or Apps screen. Simply tap the app icon to launch the Swann Security app.

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Once done, tap the Next button to proceed.

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email, try checking the Junk/Spam folder. After that, tap the Done button to return to the Sign In screen.

If your phone’s GPS setting is turned off or the location is not accurate, tap to enter your address manually.

Providing your device location helps us personalize your experience on the Swann Security app and other Swann services. Once done, tap the Next button to proceed.

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The Remember Me option allows you to save your login credentials so you don’t

have to sign in every time you open the app.

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To pair your first Swann device, tap on the screen, as shown on the right. Then follow the in-app instructions to connect your device to your home Wi-Fi network and link it to your Swann Security account. Once the pairing process is complete, your device will be displayed on the Live View tab.

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Note:

Swann Security Android App Manual

Read More : SwannView Plus app download and access

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After you have paired your first Swann device,

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you can add subsequent Swann devices via:

•the Pair Device menu option in the app menu, or

•the button in the Devices tab.

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App Menu  Devices tab

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During the pairing process, you’ll need to scan the device’s QR code which can be generally found on the top, bottom, or

back of the device. See the figures below for examples of where the QR code can be located.

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ID:990a1af6da5a

If your phone can’t scan the QR code

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ID:990a1af6da5a

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S/N:89052081900001

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At some point, you’ll see a prompt to rate

the app, just follow the prompt, if you want to rate and review the Swann Security App via the Google Play Store.

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App Menu: Tap to open the menu where you can edit your account profile, pair a new device, download the app manual,

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contact technical support, and more. See “App Menu” on page 10.

Activities Tab: Tap to obtain a detailed report of the current day and past week’s device activities. You can also turn on or off the Do Not Disturb feature, which is helpful when you want to stop receiving push notifications from the app at certain times, such as when you’re sleeping or in a meeting. For more information, see “Activities Tab” on page 23.

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Playback Tab: Tap to access and playback the event recordings from your devices. For more information, see

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“Playback Tab” on page 15.

Live View Tab: Tap to view live video feed from all your connected devices in multi-view screen as well as in single-view

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where you can operate specific camera functions. For more information, see “Live View Tab” on page 11.

Modes Tab: Displays the icon of the currently active mode. Tap to manage modes and configure the behavior of your devices for the Home, Night, and Away modes. You can also set up schedules to automate mode changes. For more information, see “Modes Tab” on page 17.

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Devices Tab: Tap to view and manage settings for your devices, check device status, perform general maintenance,

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including firmware updates and device reset. For more information, see “Device Management” on page 24.

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Add and manage the Secure+ plan subscriptions for your Swann Security devices.

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Update your Swann Security account profile name, password, and address. See “Updating your Swann Security

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Account Profile” on page 36.

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Pair a new Swann device to your Swann Security account or re-pair an existing Swann device (for example, after the device has been factory reset).

View and manage camera event clips that were downloaded to your phone. See “Viewing Saved Recordings” on page 42.

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(Selected DVR/NVR only) Link your Dropbox account to your Swann Security account which will enable you to save recordings using Dropbox as an external cloud storage. Refer to your DVR/NVR’s instruction manual for more information on activating the Dropbox feature.

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Download the latest Swann Security app user manual (PDF file) to your phone. For best viewing experience, open the file using Acrobat Reader (available on Google Play).

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Display the application version information, your phone model number and the Android OS version. You can also access the terms of service and privacy policy relating to the Swann Security app.

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Open the Swann.com website where you can find and purchase the latest products to integrate with your current

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Swann Security system.

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Obtain technical support for your Swann Security devices. See “Additional Support” on page 48. Sign out of the Swann Security app.

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Tap to configure settings for the Live View tab. You can hide, resize, or reorder device tiles to suit your preferences.

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For more information, see “Live View Tab Settings” on page 14.

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You can change the device tile layout on the screen between list, grid and hybrid (customizable small/large tiles) views.

The device name. You can rename the device via the Devices tab > Select the device > Name. Tap to refresh the live video feed if the streaming has stopped.

Check out other pages for More.

Whether you’re halfway around the world or just popping out to the shop, with Ring, you’re always home.

What you can do with the Ring app:
– Get real-time doorbell and motion alerts on your smartphone or tablet
– See and speak with visitors with HD Video and Two-Way Talk
– Arm and disarm your Ring system
– Allow access to your building for authorised guests and services with Ring Intercom

Using Live View

Use Live View to stream real-time video from your Ring Video Doorbells and Security Cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both Account Owners and Shared Users can access Live View.

If you have a Ring Protect subscription, you can get video recordings of Live View actions and events within 1-2 minutes.

Ring APP How to Use Part1

Read More : SwannView Plus app download and access

Actions in Live View

Depending on which Ring device you’re using, there are certain actions you can take while using Live View.

Live View will automatically turn off after 10 minutes.

How to use Live View in the Ring app

Note: Some features may require you to update your mobile device’s operating software and download the latest version of the Ring app to access.

How to access Live View 

If you have several doorbells or security cameras at the same Location, you can access Live View for each device separately.

Using Live View on Ring.com

Account owners and Shared Users can also use Live View from Ring.com, after logging in with the same username and password used to access the Ring app. 

Supported browsers

Live View is only supported in certain browsers. See the table below for the latest compatibility information.

Accessing Live View on Ring.com

Turning off Live View

Live View is turned off for that device now. Repeat this process for other devices, as needed.

Finding Your Internet Upload Speed

Learn how to see your Internet Upload Speed in the Ring app or your account at Ring.com.

Code: W4-04

Internet Upload Speed is how fast your
Ring device sends data like encrypted Ring videos to the internet.

This feature will be available for all customers soon.
We are slowly rolling out this feature. If you don’t yet see your Internet Upload Speed in the Ring app or your Ring account, it will be available soon. 

This speed test is measured in megabits per second (Mbps) and runs periodically to make sure your Ring device maintains a good internet upload speed.

Viewing your Internet Upload Speed from your account at Ring.com

Internet Upload Speed results guide

Keep in mind, your Internet Upload Speed is also affected by upload activity from other devices on your local network, such as additional Ring cameras, phones, laptops, tablets, and gaming consoles.

If your Internet Upload Speed is poor, we recommend contacting your Internet Service Provider to upgrade your internet plan or troubleshoot your low upload speed.

Finding Your Ring Device’s Transmit Speed

Learn how to see your Ring device’s Transmit Speed in the Ring app or your account at Ring.com.

Code: W4-05

Your Ring device’s transmit speed over wifi (or ethernet) is the speed of the direct connection between your Ring device and your local network (i.e. your router) when uploading data like Ring videos.

This feature will be available for all customers soon.
We are slowly rolling out this feature. If you don’t yet see your Ring device’s Transmit Speed in the Ring app or your Ring account, it will be available soon. 

This speed test is measured in megabits per second (Mbps) and runs periodically to make sure your Ring device maintains a good connection to your local network.

Viewing your Ring device’s Transmit Speed from your account at Ring.com

Transmit Speed results guide

Is your wifi connection less than 10 Mbps? Try moving your wifi router closer to your Ring device to minimize the amount of physical objects, like walls or furniture, that may be blocking your wifi signal.

If you are receiving a device offline message in the Ring app, follow the instructions on the error message to improve your Ring device’s connection.

Managing Your Authorized Logged-In Devices

Learn how to manage which devices are logged in and authorized to access your Ring account.

Get to know Authorized Client Devices

In Control Center, you can manage the phones, tablets, and computers that are authorized to log in to your Ring account. Each time you successfully log in to Ring with your password and verification code, that device is saved as an Authorized Client Device with the following details:

How to access Authorized Client Devices in Control Center.

From the Ring app:

From a mobile browser:

From a desktop browser:

Removing Authorized Client Devices

You have the option to delete one authorized device at a time, or all devices at once (except for the device you are currently using).

Deleting One Device
When you delete a single device, you are immediately removing this device’s ability to access your Ring account. For example, if you gave your old phone or tablet to a friend, you should delete this device from your list of devices authorized to access your Ring account.

Removing All Devices
If you Remove All Devices, you are revoking access for all devices that are authorized to access your Ring account – except for the device you are currently using.

Shared Users, not passwords.

Do not share your password with anyone.
No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password.

If you want to share access to a Ring device with a friend or family member, you can add them as a Shared User.

What to do if your Ring account has been compromised

1.  Change your password immediately.
When you use the same password for multiple online accounts, you are at risk to cybercriminals (or bad actors). For example: If a bad actor acquires your password through a data breach of your email provider and you use the same password for your Ring account, this makes your Ring account more vulnerable. 

Because we require an additional layer of account security with Two-Step Verification, your Ring account is still protected. However, we strongly recommend you change your password immediately.
Learn how to change your Ring password

2.  Remove Authorized Client Devices you don’t recognize.
If you suspect your Ring account has been compromised, remove any and all devices that you confidently didn’t authorize. 

3.  Contact our Customer Support Team.
After you’ve successfully changed your password, please Contact Us so we can take proper measures to help prevent further risk.

Your account security is our highest priority

Customer trust is important to us and we take the security of our devices and services extremely seriously. We encourage all Ring users to follow our recommended security best practices to ensure your Ring account stays secure.

Account Management in Control Center

Learn how to update your Ring account information like your name, email, phone number, password and more.

Get to know Account Management

With Account Management, you can manage your Ring account information: how your name appears in your account, change your phone number, update your email, and change your Ring account password. 

How to access Account Management in Control Center.

From the Ring app:

From a mobile browser:

From a desktop browser:

Updating your account details

Whenever you update information in your Ring account, we first require you to re-enter your password, and in most cases, enter your verification code. We’re just making sure it’s you who’s making these changes. 

Changing your Name
You can change how your First Name and Last Name appear in your Ring account. 

Updating your Email address
Did you recently change your email address? You can update it in Account Management.

Updating your Phone Number
If you recently changed your phone number, update it now in Account Management. Keep in mind, this is phone number we’ll contact if you dropped a call when speaking to our Customer Support Team. It may not be same number you provided to receive you sign-in verification codes.

Changing Your Name in Your Ring Account

Learn to update how your name appears in your Ring account.

Updating your Name

You can change or update your name in the Ring app or your account at Ring.com.

From the Ring app:

From your desktop or mobile browser:

Account Verification in Control Center

Learn all the ways you can verify your account when signing in to Ring, or when speaking to Customer Support.

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Get to know Account Verification

With Account Verification, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require you to enter this code, after you enter your password, to better protect your Ring account. This extra layer of security is called Two-Step Verification. 

How to access Account Verification in Control Center.

From the Ring app:

From a mobile browser:

From a desktop browser:

Choose a verification method

You have the option to choose how you want to receive your verification code, by Text Message or Authenticator App. 

Text Message

When you choose Text Message as your verification method, you’ll receive a text to the mobile number you provide each time you sign in. Enter that code, and you’re in. 
Learn how to get a verification code by text message 

Authenticator App

Authenticator apps are security apps for your phone, tablet, and computer that help prove who you are. These apps generate 6-digit verification codes to help verify you when signing in to Ring.

Learn how to use an Authenticator App to sign in to Ring

Verification codes in Control Center

If you don’t have access to your text messages or your device’s authenticator app, you can generate a code from Control Center in Account Verification. 
Learn more

Customer Support Verification

If you need to speak with our Customer Support Team, they may ask to verify it’s you. In Account Verification, you can generate code to give to the Support Associate to help verify your Ring account. We will NEVER ask you for your password. 

Using the Ring Live View Widget

Learn how to add Live View widgets to your phone or tablet’s home screen.

Get to know Live View widgets

With Ring Live View widgets, you can access Live View on your Ring video doorbells and security cameras with just a tap, right from the home screen of your smartphone or tablet.

Ring Live View widgets appear as tiles on your home screen, with each widget displaying the name and image of a chosen device.

Make sure your Ring app and operating system are up to date.
Live View widgets are available with the Ring app versions 5.58 on iOS and 3.58 on Android. Confirm both your app version and mobile device’s operating system are up-to-date to use this feature.

How to set up a Live View widget

Apple iOS phones and tablets

For iOS, see Apple’s How to add and edit widgets on your iPhone article, or follow these steps:

Your Ring Live View widget will select one of your Ring devices by default. To choose a different device, follow the steps below on How to edit Ring Live View widgets.

Android OS phones and tablets

For Android, see Google’s Add apps, shortcuts & widgets to your Home screens article, or follow these steps:

How to edit Ring Live View widgets

Note: If you want instant Live View access for multiple devices, you will need to add one Ring Live View widget per Ring device.

Adjusting the Volume on Ring Doorbells, Security Cameras and Chimes

Adjust the volume on your Ring Video Doorbell, Security Cameras, and Chime or Chime Pro to the sound level that’s right for you.

How to adjust the volume on your Video Doorbell

Important: Adjusting the volume for Two-Way Talk may not be available for all Ring devices.

How to adjust the volume on your Ring Security Camera

You can adjust the volume on the Floodlight Cam Wired Plus and Floodlight Cam Wired Pro.
Find out which Security Camera you have in the Ring app.

How to adjust the volume on your Ring Chime and Chime Pro

Setting Audio Alerts on Chime and Chime Pro

Learn how to set Chime or Chime Pro to play sounds when events happen on Ring devices at the same location.

Chime Alerts are only available for devices at the same location.
Previously, Chime and Chime Pro devices could play sounds across multiple Ring device addresses. We’ve since improved this feature to give you more relevant Chime Alerts in the same location where Motion or Ring events occur.
Learn how to manage your Ring device locations

Installing SwannView Plus app

Changing stream settings

For smooth live streaming, it is highly suggested to set the substream’s bitrate to its lowest for the unit not to consume too much bandwidth and lessen intermittent connection if ever.

1.Go to MENU > Record.

2.Proceed to PARAMETERS > Substream.

3.Pick a channel on Camera.

4.Set the Video Quality to its lowest possible bitrate.
NOTE: lowest bitrate varies depending on the DVR or NVR.

5.Click on Copy to replicate the settings to other channels.

SwannView Plus app download and access

Read  More : Swann HomeSafe View User Manual

Getting network information

1.Access the MENU and go to CONFIGURATION > Network > General.

2.Check if Enable DHCP is checked. By default, it is checked meaning it is on DHCP.

3.You can write the UID code for you to have your own copy in case you’re away from the unit.

Testing internet connection on the phone

Adding the device and viewing it on the app

1.Tap the 3-bar icon located at the top left.

2.Tap the 3^rd icon to go to Devices.

3.Tap on the ‘+’ icon at the upper right.

4.Input the information it needs.

a.Alias: <any name>

b.Register Mode: UID

c.UID: <tap the QR code icon and scan the QR code on top of the unit>

d.User Name: admin

e.Password: <the password you set to the unit upon setting it up>

5.Tap on the save iconat the top right.

NOTE: To learn more about using the app, download a copy of the SwannView Plus Quickstart Guide.

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How to change the resolution of the recorder (SwannView Plus)?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

How to export recordings using SwannView Plus software?

Choosing a download path

1.Open SwannView Plus software and go to SYSTEM > System Configuration.

2.Take note of the Saving Path of Video File as this is where you will go to retrieve the exported file. Default will be C:\SwannView Plus\video for Windows.
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a.If you want to change it, click the … icon at the right side and choose your destination.

b.Click on Save once you’re done.

Downloading recordings

1.Click on VIEW > Remote Playback or if you are on Control Panel, just look for Remote Playback.

2.Select a date on the calendar at the lower left.

3.Choose a camera (tick the checkbox beside the camera) you wanted to search at the lower left.

4.Hover your mouse to the box at the right and icons will appear. Click the Download icon.

5.Choose a file by clicking its check box at the left.

6.Click the Download button to start downloading.
NOTE: If the file is too big, you might want to wait for a while since files are being transferred over the network.

How to playback recordings (SwannView Plus)?

Searching recordings

Setup Email Alerts on SwannView Plus recorders

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Setup email information

Using the mouse connected to the NVR, right-click then go to MENU > Configuration .

1.Go to NETWORK > Email.

2.Decide on what email address you will use for the Sender.

Enabling Send Email per channel

Since setting up the email to the NVR is done and test email was successful, we now need to enable the feature to the channels we want to receive alerts from.

7.Click the gear  icon.

a.Set a schedule when the NVR will send alerts.

b.Click on Apply then OK to save the settings.

c.The image below shows that on Monday, it is set to send alerts the entire day if there is motion because the time is 00:00-24:00 (24hr format).

SwannView Plus Quick Start Guides

We have just completed the updated quickstart guides for Swannview Plus PC and Mobile.

These are available in English, French and Spanish as noted in the file names after the date.

Export recordings to a USB (SwannView Plus) 

Connecting the flash drive to the unit

Ensure that you use a USB stick or flash drive (not external HDD) that has a capacity of 32GB or lower.

Search for recordings

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Exporting recordings

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How to access the DVR or NVR using hostname on SwannView Plus app?

Port Forwarding

We need to make sure that the Server port and HTTP port of your DVR or NVR are open before we jump on mobile access. Here are few things to do.

1.Using a computer connected to the same router where your DVR or NVR is connected, open a browser and go to www.canyouseeme.org.

2.On the Port to check field, change 80 to 85 and click Check port. Do the same step for port 8000 and 554.
NOTE: 85, 8000, and 554 are the default ports of your DVR or NVR. 85 is the HTTP port, 8000 is the Server port, and 554 is the RTSP port. You can double check this information if you access your DVR’s menu and go to Configuration > Network > More Settings.

Installing SwannView Plus app

Changing stream settings

For smooth live streaming, it is highly suggested to use Substream when playing the videos. We will also need to set the substream’s bitrate to its lowest for the unit not to consume too much bandwidth.

1.Go to MENU > Record.

2.Proceed to PARAMETERS > Substream.

3.Pick a channel on Camera.

4.Set the Video Quality to its lowest possible bitrate.
NOTE: lowest bitrate varies depending on the DVR or NVR.

5.Click on Apply to save the settings.

6.Re-do the steps for other channels.

Setting up a DDNS or hostname

1.Access the MENU > Configuration.

2.Proceed to NETWORK > DDNS.

3.From there, fill up the information needed.

Testing internet connection on the phone

Adding the device and viewing it on the app

1.Tap the 3-bar icon located at the top left.

2.Tap the 3^rd icon to go to Devices.

3.Tap on the ‘+’ icon at the upper right.

4.Change the Register Mode to IP/Domain.

5.Input the information it needs.

a.Alias: <any name that you like>

b.Address: <the DDNS or hostname you registered>

c.Port: <Server port of the DVR or NVR>

d.Username: admin

e.Password: <the DVR or NVR’s password>

6.Tap on the save  icon at the top right.

How to enable audio recording (SwannView Plus)?

Enable “Record Audio”

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More Settings

How to play exported recordings on a computer (SwannView Plus)?

Choose the software to play .mp4 file

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SwannView Plus

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VS Player

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Other media player

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*VLC is an open-source, self-contained media player that can play a variety of media without additional downloads or configuration. Please see their website for more information.

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Installing SADP Tool

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

SADP Tool

Installation procedure

After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.

Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.

The installer opens to this window. Click Next.

Choose language and hit Next.

The default location is displayed here. You may choose a custom location if you wish.

Click Next.

Click Install to commence the installation. A progress bar will appear.

https://www.dropbox.com/s/o1m68wjz1d6i9tv/SADP_Install_4.JPG?dl=1

Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.

Leave the checkbox ticked to immediately run the software after installation. Click Finish.

Using the software

The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.

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Playback recordings on SwannView Plus software

Searching recordings

Open SwannView Plus software and go to Control Panel.
NOTE: If Control Panel is not available, click View > Control Panel at the top.

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SwannView Plus app and software QSG En/Fr/Es

SwannView Plus app and software QSG En/Fr/Es PDF

SwannView Plus software manual

SwannView Plus software manual

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