O-KAM Pro APP Download

O-KAM Pro supports Android and iPhone, you can download it from google play or app store.

Login O-KAM Pro

You need to register and login to O-KAM Pro APP to connect the camera, click Register now or email icon to register.

It is recommended to allow all permissions of the APP, otherwise you may not be able to use and connect the O-KAM Pro camera properly.

Connect O-KAM Pro Camera To Wifi

This connection mode supports O-KAM Pro wifi camera and battery camera.

1. Connect the O-KAM Pro Camera to a power source, and if it is a battery camera, press and hold the power button to start the camera.

2. Click + , then scan the QR code on the O-KAM Pro camera, the APP will automatically enter the appropriate connection mode.

If you can’t find the QR code or can’t scan the QR code, please select Wireless camera.

3. Make sure your O-KAM Pro camera is ready to connect, the camera light is flashing or you hear the prompt “Please use the app for Wi-Fi configuration”.

Note: If the light is not blinking or there is no prompt tone, please reset the camera.

Then click ‘I heard the prompt tone or see the indicator light flashing’, go to the next step.

4. Enter your wifi password, then click Next.

Please choose 2.4G wifi, some O-KAM Pro cameras only support 2.4G wifi.

.

See also  O-KAM Pro Camera FAQ and Troubleshooting

.

5. Make sure your wifi is 2.4g and the wifi password is correct, then click Confirm. Give the displayed QR code to the camera to scan.

Place the QR code about 15-30 Inch in front of the camera to scan, and complete the scan after hearing the “beep” sound.

After the connection is successful, it will automatically jump to the next step.

After successful connection, you can test the wifi signal strength, or later in the test, please put the O-KAM Pro camera in the location with strong wifi signal.

The app will prompt you to subscribe, it is recommended to cancel, if you need cloud storage, make sure the O-KAM Pro camera can work properly before subscribing.

AP Mode Connecting O-KAM Pro Camera

If the QR code connection fails or the QR code cannot be scanned, you can try to connect the O-KAM Pro camera using AP mode.

1. Go to your mobile phone’s wifi list to connect to the hotspot wifi of the O-KAM Pro camera, return to the O-KAM Pro APP after the connection is successful, and then the app will auto add the camera.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

2. Go to Settings, select Device Settings, and then click Wi-Fi network.

3. Select your wifi, then enter your wifi password, click Confirm and wait for O-KAM Pro camera to connect to your wifi.

Share O-KAM Pro Camera

Once you have connected the O-KAM Pro camera, if you want your family or friends to use the camera as well, you need to share the camera with your friends via the Share function.

1. Go to the Share screen, then send the QR code to your friend.

Permission Settings:

.

See also  O-KAM Pro Camera FAQ and Troubleshooting

.

2. Have the invitee download the O-KAM Pro APP and register and login, then click + scan the QR code to add a camera.

Connecting O-KAM Pro Camera without a router

If you want to use O-KAM Pro camera without internet or router, you can connect to the included hotspot wifi to use the camera.

This mode only supports close range use.

1. Go to your mobile phone’s wifi list to connect to the camera’s hotspot wifi, after connecting, return to O-KAM Pro, the app will auto add the camera, then you can start to use it.

Below is the name of the O-KAM Pro camera’s hotspot wifi:

Function setup – Wired O-KAM Pro Cameras

The functions of different types of O-KAM Pro cameras differ slightly, so please check your camera type.

If your camcorder needs to be connected to the power supply at all times to work, then it is a wired O-KAM Pro camcorder type, please check the function setting instructions below.

Recording Setup – Wired O-KAM Pro Cameras

O-KAM Pro camera supports cloud storage and memory card recording, cloud storage requires subscription, the following memory card recording settings.

You need to insert the memory card to record, the recording will be saved in the memory card, after inserting the memory card, the camera will sound a voice prompt.

The default is to start 24 hours recording, you can change the recording mode in TF Record Settings.

O-KAM Pro camera supports the following recording modes:

If the memory card shows abnormality, please try to format the memory card and reboot the camcorder.

View Recordings – Wired O-KAM Pro Cameras

In the live video interface, click TF Card in the lower right corner to view the video saved in the memory card.

Motion Detection Setup

Activate the Motion Detection function in the Monitoring Function, O-KAM Pro cameras support Motion Detection and Human Detection.

Motion Detection

When the camera detects an object moving, it will send an alarm notification to your mobile phone.

This mode may have a high false alarm rate, if you need to detect only suspicious people, we recommend you to choose Human Detection.

Human Detection

The camera will send alarm notifications to your mobile phone only when it detects humanoid objects.

Activity Zone Setup

Setting the detection area allows the camera to detect a specific location, reducing the chance of false alarms.

Smear the area you don’t need.

Detection schedule

Customize the schedule of Motion detection, reduce false alarms. The camera automatically monitors for you during the scheduled time.

Alarm flashing light

After the alarm flashing light is turned on, the camera will automatically flash when motion detection is triggered.

Camera Siren

When Alarm sound switch is turned on, the camera will emit alarm sound when motion detection is triggered, you can choose alarm sound or record your own sound.

Enter Notification Settings, select Camera Siren and then turn on the Alarm sound switch.

Email notification

An email will be sent to you when a motion is detected.

Click Add an email , then enter the email address you want to receive alarm notification and finish the setting.

Auto Tracking

When Person tracking is activated, the camera will Auto Track people’s movements and monitor all activities. It will automatically switch to and focus on the person when they enter the camera’s field of vision.

This feature is only supported by O-KAM Pro cameras that support PTZ.

Human frame

People are automatically framed in the live video Help you filter out motions of other objects and quickly follow the person’s movement.

Night vision setup

O-KAM Pro camera defaults to black and white night vision mode, you can change the night vision mode in Device Settings, Night Vision.

Only cameras with dual light sources support this feature.

Reset O-KAM Pro Camera

Press and hold the O-KAM Pro camera reset button for 5 seconds to reset the camera.

.

O-KAM Pro Camera FAQ and Troubleshooting

You can find here how to fix O-KAM Pro camera can’t connect to wifi, offline and not working problems.

.

Why is my O-KAM Pro Camera offline?

O-KAM Pro camera is offline, it means the camera can’t connect to the network properly, please follow the steps below to fix the offline problem:

Is the router working properly?
Connect your mobile phone to the router Wi-Fi, switch off the mobile data, can you access the internet normally? If it is not normal, try to restart the router.

Whether the WiF strength is full or not
Put the mobile phone to the camera installation location, detect whether the Wi-Fi signal is full? If the signal is weak, it is recommended to adjust the distance from the router to the camera.

Whether the O-KAM Pro camera is normal
If a memory card is inserted into the O-KAM Pro camera, power off the camera and remove the memory card, then check if the camera works properly.

Replace the power supply with another one.

If none of the above solves the offline problem, try resetting the camera and reconnecting it.

Why does O-KAM Pro camera keep showing that it is connecting?

.

See also  How To Setup O-KAM Pro camera(Complete Manual)

.

You can also try:

If it’s a 4G O-KAM Pro camera, please detect if the SIM card’s is in arrears.

.

How to install and use Camera Live on a compatible Windows or Mac PC/laptop

Camera Live is a free program for you Windows PC or Mac that can be used to locate its local IP address and to view the camera’s live feed locally and remotely. 

First download the appropriate installation file from the links below and install the program.

For a Windows PC click here

For a Mac click here

Once you have installed the program, open it and click on Add Video. Then click on Discover to find the cameras UID, or enter it manually ensuring it is correct and all in uppercase. Enter the cameras password ensuring this is correct and in the correct case. Then give the camera a name e.g. garden, drive etc. and click on OK.

Once added wait for the camera to connect to the program. When it is connected you will see a green icon next to the UID, you can then view your camera’s live feed by clicking on the play icon. You will see the “No Video” message until you have viewed the live feed for the first time and the program can produce a thumbnail image from this.

.

Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Having touble setting up your camera to record to SD card/NVR/NAS drive.

Are you looking to setup recording? If so please see the links below for full setup guides for each recording method. If you have already set it up but have encountered an issue it may be worthwile running through the setup once more, to check for any errors or mistakes.

SD card recording

UCAM NVR recording

NAS Drive recording

If you are still seeing an error or it is not working as expected please take a look at the common issues and their solutions in the list below.

.

SD card not supported or faulty.

Motion detection page not configured correctly

NAS details not entered accurately.

NVR IP address may have changed.

Incorrect Task Management setup

How can I transfer video clips from an SD card in the camera to my computer?

If you are looking to transfer recordings from an SD card installed in the camera to you computer over WiFi this is limited to one file at a time for practical reasons:

.

1) If your SD card had, for example, 128GB of clips it would not only be very cumbersome to transfer that quantity to your computer over your local WiFi but potentially slow down your local network too. As SD cards have very limited file speeds transferring this magnitude of data may also take a very long time to offload.

.

2) It is also impractical or unwise to transfer en masse as it would also cause a slow down of the camera’s capabilities for the time while the transfer is progressing, and your camera could miss key motion events from being recorded.

.

Solutions? There are a number of options available to you:

.

– You can browse the recordings stored on your camera directly from a web browser and check which recordings are important to keep. You can play back the clips in your browser without needing to download to your computer first. Click here for a guide on how to do this.

.

– You can set the sd card to auto overwrite so that it automatically deletes the oldest recordings when the card is full, so you don’t have manually delete.

.

– You can use a number of tasks in the camera to automatically offload clips from the sd card (before they get overwritten) to Dropbox, your own FTP server, etc.

.

– If you really must download everything off the SD card the easiest and quickest way is to take the sd card out and insert directly into your computer (if it supports SD media) and then simply drag and drop the files off the card to your computer.

.

These are but a few suggestions. If you need further advice on the full range of recording and playback options do get in touch with our Support Team and they will be delighted to help.

Cannot connect to the camera remotely using the app.

Are you having trouble connecting to the camera using the app on your phone? This may be a p2p error. The camera and app use p2p to connect, if the camera is unable to connect to the p2p server then it will not be viewable via the app. Click here to check and resolve this.

.

Has the camera been set to a static IP? We do not recommend setting the camera to a static IP as this is not usually required and can render the camera inaccessible if setup incorrectly. Click here to check this has been setup correctly. 

.

Is the UID correct and all in uppercase? If any character in the cameras UID is not in uppercase it will not be able to connect to the app remotely. If this is the case, delete the camera from the app and add it again. For help with this click here for an Android device and click here for an iOS device.

Changed WiFi router or given a new router by your ISP?

If for some reason you have changed/updated your WiFi router your camera(s) will need to be reset to factory defaults and setup again, since the WiFi details and ip addressing on your camera(s) will still be that of your old router.

To reset your camera(s) and start afresh please click here.

NB: Be sure to read and follow the reset instructions carefully to avoid any problems or delay in setup.

.

Once reset you will need to setup the WiFi connection again. Please follow one of the guides below to complete this.

PC Method

App Method

.

WPS Method, for WPS enabled routers.

Power LED flashing rapidly and camera offline?

A rapidly flashing green power LED usually indicates that the camera’s firmware has encountered an error. This is rare but can occasionally happen after an unexpected power cut (if the camera is in the middle of performing a task), due to incorrect settings in the camera (too many enabled tasks, conflicting settings etc.), or due to a faulty SD card. 

This can usually be resolved with a reset of the camera. To do this first power down the camera and leave it for at least 10-15 minutes, then follow the steps on the page linked below to reset the camera. Note: a reset will clear all changed settings in the camera and revert it back to the defaults.

How to reset the camera

If the reset does not clear the error then you should get in touch with our support team using the “contact us” form as they will be able to advise on the next steps to resolve the issue.

How to install and use Camera Live V1

How to reset a camera.

If you think you need to reset your camera we recommend you first get in touch with us using the “Contact us” form as a reset may not solve your issue and will wipe the camera of any user data, meaning you will need to set the camera up again.

But should you want to reset your camera anyway please use either of the guides below.

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

.

There are two ways to reset the camera: physically by pressing the hardware reset button or digitally via the camera’s web interface….

.

Physical reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.

5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.
For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paper-clip or similar.
9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

Digital reset procedure

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the Ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.

8) log in to the camera interface on a PC, see the guide here on how to do this.

9) Go to Setting, Tools, Backup or Reset.
10) Click on Reset, then when it appears click on Reboot.
10) Wait 5 mins for the camera to power up fully, ensuring it remains connected to your router with the Ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is admin (in lower case) for both.

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new. You’ll find the details here: http://ucam247.helpsite.io/categories/3646-camera-setup

Forgotten your password or getting a wrong password message?

If a password has been forgotten unfortunately there is no way to recover these as this would compromise the camera security.

The default username and password for the camera will be “admin” e.g.:

Username:     admin
Password:      admin

We recommend trying these first to see if they allow you to login. 

These must be entered all in lowercase and should be double checked as some devices such as iPhones/iPads will set the first letter to uppercase automatically.

When changing the password this should be in alphanumeric characters (i.e. a,b,c… 1,2,3…) only with no special characters or spaces.

If the default password has been changed you cannot recall what you set it to you will need to reset the camera to the factory defaults to regain access. 

NB: When you reset a camera it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable.

To do this can you:

1) Remove all cables connected to the camera.
2) Remove any SD card from the camera.
3) Wait 10 mins.
4) Connect the ethernet cable to the camera and your router, you should hear a click when the cable is connected.
5) Wait 2 mins.
6) Connect the power cable to the camera.
7) Wait 5 mins for the camera to power up.
8) Locate the camera’s reset button or recess.

For the outdoor camera this will be a button on the underneath of the camera or on the end of a cable.
For the indoor camera this will be a recess on the back of the camera that can be pressed with a paperclip or similar.

9) Press and hold for 20 seconds and release.
10) Wait 5 mins for the camera to reset ensuring it remains connected to your router with the ethernet cable throughout.

Then once the camera is reset can you log in to the camera interface using the default username and password which is “admin”

As the camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.

To do this take a look at the setup guides in the section below.

Camera is rebooting often

Do you find the camera does not remain online for any length of time? If so this is usually a setup or a hardware error, typically with the SD card or the recording setup. Please take a look at the troubleshooting guides below to help resolve your issues.

.

SD card not working.

Too many tasks enabled.

Issues with power supply, outdoor cameras.

Cannot view the video from the app.

If you are having trouble viewing video in the app it is likely due to one of the issues listed below. 

Poor Wifi connectivity

p2p disabled

Privacy mode enabled blocking access to the live feed.

Live feed or playback is jerky and not smooth

The first thing to check will be that the camera has a strong WiFi connection. This can be checked in the app by going to Edit Camera, Advanced Setting, WiFi Setting and should be at least 50-60%. A poor WiFi signal can cause the playback of the live feed to be poor. Click here for advice if the WiFi signal strength is poor.

.

If the WiFi connection is strong, the next thing to check will be that the stream setup is set appropriately for your network. The defaults for this are below and can be found by logging in to the camera’s web interface and going to Setting, Camera, Stream Setup.

.

The H.264 bitrate should be left at the default of 1536, raising this can cause the camera to send more data than your router can cope with causing a jerky live stream.

The MJPEG stream should not be set higher than the default of 50. This is an uncompressed stream that is used for the cameras motion detection, not for recording or streaming, raising this can cause issues with the streaming as it puts a high load on the camera.

.

You should also check that you do not have too many tasks enabled, conflicting tasks can cause issues with the camera’s ability to stream well. You should only have one of task 7, 8, 9 or 10 enabled at any one time. For more information on setting up the task management page click here.

NVR IP address keeps changing.

You have setup and NVR with a camera successfully however it stops recording after a short time.

This may be due to your router assigning the NVR a new IP address very often. In this case the best way to prevent this from changing and your details in the Storage Setup page becoming incorrect is by setting the NVR to a static IP address.

To do this please take a look at our setup guide for Setting the NVR to a Static IP address.

Having Trouble With WiFi setup?

Does your WiFi use older WEP Encryption? If so click here

.

Not getting a wireless connection where you have placed your camera? Click Here for more information.

.

1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

Guard Viewer Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

.

If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

.

Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

.

.

EZCLOUD REGISTRATION

Uniview provides a web portal to sign up and register an account with EZCloud. http://en.ezcloud.uniview.com It is recommended that Internet Explorer 8 or higher be used to view the web portal.

.

There are a few aspects to note about the web portal:

.

.

An account can also be registered through the EZView smart phone application. See Adding A Device -> EZView

.

ACCOUNT SIGN UP

.

Signing up an account is very similar to most other online account registration as seen from the image above. Enter in the proper information requested such as the Username, Password and a valid Email

address. Click the Acquire button to receive a registration email which provides a Verification Code. Please note that the email may take several minutes to arrive.

.

Enter the Verification Code into the box provided and click the Sign-up button to register the new EZCloud account.

.

PRO TIP: Integrators and Installers can setup an account and then share device access to customer accounts for managing multiple devices and providing support later.

.

.

ACCOUNT LOGIN

.

.

Login either with the Username or registered Email address created previously for account management. If the password has been forgotten, there is a link provide for password retrieval.

.

EZCLOUD MANAGEMENT

Once the register code is located, there are three different ways to add and manage devices on an existing EZCloud account; through the EZCloud web portal, through the EZView smart phone application and through the EZStation CMS.

EZCloud Quick Install Guide v2

.

REGISTER CODE

The Register Code is a unique 26 digit & character string that is used to connect a device to the EZCloud service. This code also comes in a QR format for quick scanning. There are a few places you can find the Register Code:

.

Note the QR Code on the sticker for quick adding the device to an EZCloud account via the EZView smart phone application (more on the EZView app later in this guide).

.

The myCloud feature is toggled on by default. Please note that a new myCloud account cannot be registered from the recorder interface.

.

NOTE: On some device firmware versions Uniview uses the title myCloud rather than EZCloud. The URL containing myCloud will redirect to the proper EZCloud URL accordingly.

.

.

.

NOTE: Currently (as of December 2015), the web interface of Uniview devices will only work properly on Internet Explorer version 8 or higher.

.

EZCLOUD WEB

.

.

.

Once logged into the EZCloud web portal (as described in the EZCloud Registration guide section above), the backend will appear as the image shown above. To add a device, click the + Add Device button and a new webpage will display with entry boxes for both the Register Code and Device Name. The Register Code is the 26 digit and character string detailed in the section above. The Device Name is a title that represents the device being registered (e.g. Office B, 123 Elm St, ABC Company, etc.)

.

.

After clicking the Add button, the Device List will appear again with the newly registered device listed under My Cloud Devices. If the P2P service plug-in was not previously installed, the follow message will appear on the upper most portion of the web page:

Click the Download link and install the plug-in (the computer may have to be restarted to complete the install) After rebooting the Windows PC and accessing the EZCloud backend again, there may be a similar message on the lower portion of the web page as follows:

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

On the management page, there are three different sections: My Cloud Devices, Shared Cloud Devices and Sharing Records.

.

.

MY CLOUD DEVICES

The My Cloud Devices section of the EZCloud management page lists all added devices to the registered account. The devices can be navigated using a simple interface utilizing arrows to browse through the results (see toolbar at the bottom of each section).

.

As with the following sections, there are multiple columns that denote information that pertains to the recorder(s) registered to the account.

.

• Device Name – the name given to the device when it was first registered.

• Device Type – the model # of the registered device

• Device IP – the external IP address of the registered device

• Latest Online Time – the time the device was last detected to be online

• Status – indicates whether the device is Online, Offline or having a network error

• Share Device – a link that provides a menu to share the registered device:

NOTE: The ‘Share To’ input box receives the email or username of the account being shared to. A date and time can be set indicating how long the device will be shared. A specific user group can be selected defining the rights given to the shared device. Finally, a description can be entered to let the user know details that represent the device.

• Change Name – a link that allows the user to change the name of the device

• Retrieve Password – allows the user to generate an overriding password in the case of a forgotten password:

.

NOTE: All information will be entered automatically into the above form as it pulls it from the registered device. By clicking the Acquire button, the form will send an email with the verification code. Enter the verification code into the input box and click Retrieve to receive a password. The generated password will only work for the valid date and only if the device is properly set to the valid date. If the date is set incorrectly on the device, adjust accordingly on the Retrieve Password web page.

.

SHARED CLOUD DEVICES

The Shared Cloud Devices section displays a list of devices that were shared to the registered account. The columns of information in this section are very similar to My Cloud Devices, however there are some unique information displayed for shared devices.

.

.

All other columns such as Status, Change Name, Access Device and so forth, function exactly the same as in the My Cloud Devices section.

.

SHARING RECORDS

The Sharing Records section displays a list of devices that have been shared by the registered account. As with the previous sections, there are some columns of note.

.

EZVIEW

.

EZView is Uniview’s smart phone application for monitoring, configuring and managing multiple camera systems. Typically, a device will be added to an EZCloud account using the EZView app due to the ability to forgo using a computer for set up.

.

REGISTER (EZVIEW)

On the main screen, there is an icon in the upper left-hand corner that appears to be like three lines stacked. This is the main menu button. Click the main menu button and then click the P2P Account link at the top of the menu. This will bring up a Login screen that also has a few notable links. The first is the Sign-Up link that will allow for a new account to be registered through the app (similar to the web portal method detailed earlier in this guide). The second link, Forgot Password, gives a similar menu to allow for an email verification and password change.

.

Once logged in to the registered EZCloud account, the P2P Account menu will appear (referenced above). On the P2P Account menu there are a few minor options which include the ability to change the account’s username and password. The My Sharing Records menu lists all instances of when devices have been shared from the current account and sharing can be canceled on any of these instances.

.

My Devices links to the Devices menu which displays all devices added to EZView (includes MyCloud Devices). See the third image above; there are different icons that indicate what kind of device is being listed. The light blue recorder with a cloud symbol indicates a device added via EZCloud and the teal recorder with the share icon indicates devices that have been shared via EZCloud.

.

ADD A DEVICE (EZVIEW)

To add a new device to EZCloud, click the small + icon in the upper right-hand corner of the Devices menu. Below is an image of the Add Device menu.

.

The Add Device menu contains the following options:

.

.

The Save button in the upper right (looks like a floppy disk) will add the device to the logged in registered account. The Start Live Preview button will not only add the device, but it will also launch all cameras in Live View.

NOTE: A registered EZCloud account must be logged in before adding a new device via P2P.

.

EZSTATION

.

EZStation is Uniview’s CMS software that allows for monitoring, configuring and managing multiple camera systems on a Windows PC. NOTE: Currently (as of December 2015) there is no CMS software developed for Apple Mac computers.

.

REGISTER (EZSTATION)

Registration of a new EZCloud account is straight forward; on the Home Screen (shown above) click the Device Management tile and then click the Cloud Device on the left toolbar under the Device tab. By clicking the Register button, the EZStation software will launch an Internet Explorer browser window to register an account online. The process of registering on the EZCloud web portal is located in the EZCloud Registration section of this guide.

.

Once registered (or if already registered) click the Login button to enter in the login credentials for the EZCloud account of choice. Other options include Auto Login, applying for an account from the login menu and account password recovery.

.

DEVICE MANAGEMENT (EZSTATION)

.

There are two main sections of interest here: the My Cloud Device list and the Shared Cloud Device list. Above those two lists are a header with the currently logged in EZCloud account, a Refresh link to refresh the current lists, a Switch Account link which launches a new login menu for account switching and a Logout link.

.

MY CLOUD DEVICE (EZSTATION)

The My Cloud Device list is dedicated to managing devices that have been added to the registered EZCloud account. The toolbar has the following features:

.

.

SHARED CLOUD DEVICE (EZSTATION)

The Shared Cloud Device list displays the devices that have been shared to the currently logged in account. If the integrator opts to share cloud devices with the end user, then the end user will be utilizing this list to see the status and have access to those devices. The toolbar has the following features:

.

Viewing and configuring the cloud devices listed in the Cloud Device menu is the same as any of the other device types on the Device Management page. Please see Uniview’s help file by clicking the User Manual button the topmost toolbar in the upper right of the EZStation software, to learn about how to group devices to prepare them for live viewing.

.

ADDITIONAL INFORMATION

Cloud Update (firmware) will not function unless the device is registered to an EZCloud account.

.

EZView has a speed test function that allows the user to find the upload speed for a device registered to the currently logged in EZCloud account.

.

A device can only be registered to one EZCloud account. All other accounts need the device to be shared to them by the EZCloud account that the device was originally registered to unless the device is deleted from the original account’s device list.

.

EZCloud may be referred to as MyCloud on older firmware versions.

.

P2P refers to Peer-To-Peer. A “Cloud” device refers to, in the case of EZCloud, a device that has been registered to EZCloud for remote connection (not a remote storage medium). The way P2P works is that the device connects to the EZCloud server and then to the end user. The EZCloud acts as a go between, rather than having to open up ports (pinholes, virtual servers, etc.) to allow remote access to offsite clients. This is the preferred method of remote connection since open ports can pose a security risk and can be difficult to setup on complex networks (especially when a firewall is implemented).

Also, many satellite internet service providers and mobile hotspots will not allow ports to be opened unless a static IP is purchased (usually at a premium).

Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. In addition to the security industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. 

.

Password Reset

This page will guide you in resetting passwords on your Hikvision devices.

For end users: 

We highly recommend “4 Ways of Self-service Password Reset” (you can see the Tutorial video here). Please note that not all Hikvision devices support all these methods. Go to the “Forget Password” page to check the various methods supported by your product.

For installers: 

You can easily reset a password using the Hik-Partner Pro mobile app. 

Check out the tutorials below to discover the quickest way to reset a password. If you have any questions during the process, please contact Hikvision (Find the contact of Hikvision technical support team) or see Troubleshooting Tips of Password Reset Failed Issue here.

Note: Also try the Password Hints function to help you recall your original password. This function is only available for NVRs (76Q-series, K-series, K-series with AcuSense) with firmware V4.75.000 and later. Learn more here.

Self-service password reset

Via account verification

Prerequisite:

The device has been added to the Hik-Connect or Hik-Partner Pro account.

.

Prerequisite:

A reserved email address has been set up by the user.

Prerequisite:

Security questions have been set by the user.

Prerequisite:

The GUID file has been exported and saved by the user. 

.

Password reset via XML file

Prerequisite:

The Hikvision devices can be detected on the same LAN.

Hikvision How to & FAQ

Also Read : Hikvision How-To Tutorials Part1

.

How to Check Device Serial Number

.

How to Find Device Firmware Version

.

How to add IPC with POE function to NVR

Description

POE cameras could be added into NVR which supports POE function with both Manual mode and Plug-and-Play mode. When applying the Plug-and-Play mode, please kindly make sure the password of the camera is the same with the NVR, or you could set the password of the camera to 12345.

Note: Plug-and-Play mode could only be applied when the camera is added directly to the POE port of a NVR.

999

Download the FAQ

How to Enable Hik-Connect Service in Device

Summary

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service along with alarm push notification service. It provides an easy way for devices to connect to the Internet.

This manual is a guide for users to show them how to enable Hik-Connect service in device.

Discretion

User interface may not be identical to the instructions shown below depending on the product, firmware version. However, the information and settings required to setup Hik-Connect services are similar across all supporting products.

Preparation

Users need to upgrade device to proper firmware that supports Hik-Connect Service.

999

Download the FAQ

.

How to Unbind Device from Hik-Connect Account

Description

One device can be added only by one Hik-Connect account, if the device was added by other account, you cannot add it again. You can follow steps below to unbind your device or check the video which can help you.

Youtube video link

How to Unbind Device via Hik-Connect APP

How to unbind device via SADP tool

999

Download the FAQ

.

How to Solve Hik-Connect Offline Issue

Description

When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. 

999

Download the FAQ

.

How to Configure Communication Mode of AX PRO

There are three types of Communication Mode via Communication > Cloud Service > Communication Mode:

Wired Network & Wi-Fi Priority

It means that Wired Network, Wi-Fi Network, Cellular Data are all supported, AX Pro will choose best network status and change connecting ways when network is not stable. It is recommended to use this mode when your device is with complex network environment, since it can help you select better way automatically. 

Wired & Wi-Fi 

It means that only Wired Network and Wi-Fi Network are supported, AX Pro can only connect with wired or Wi-Fi. It is recommended to use this mode when you want to save cellular data or do not want to use cellular at all.

Cellular Data Network 

It means that AX Pro only use cellular data network to connect. This mode is usually used in poor network environment, like wired and Wi-Fi network are hardly connected. Besides, it can help you save network detecting time.

Tips

When you set Communication Mode as Cellular Data Network, the followings can help you use cellular data successfully: 

1. Keep MTU as default 1400, Access number as default *99***1#

2. Test SIM in mobile, make sure that your SIM card can call, send message and connect to the internet

3. The AX PRO default dialing includes most SIM card APN but not all. If the network is not connected, you need to search the SIM card’s APN by Google or ask your mobile operator then set up the SIM card APN manually and then restart it.

999

Download the FAQ

.

How to Download Multiple Recordings

Hikvision device support download/export multiple recording at the same time. This file will introduce three methods of multiple download recordings: local GUI, web page and iVMS-4200 software.

Method 1: local GUI 

On local GUI, we need turn to the button of File > Video. In this page, we could select search condition, time and camera channel which you want to download. After select, click “Start Search”.

After search, it will show all the recordings of the channel 1 default, and if we want to check other cameras recording, we need to select the Channel to switch to other channel. 

Then we could select the recordings and Export.

Method 2: Web page

Web page Log in the device via IP address on IE browser, turn to Playback page, select the camera which you want to check, click the download button in the lower right corner. It will pop up the download configuration page, in this page, we could select the camera/ type/ time, after search we could select the recording files and download.

Method 3: iVMS-4200 software

999

Download the FAQ

.

How to Solve DVR Live View Noise Issue of Hik-Connect

If there is noise of DVR in Hik-Connect when remote live view or sliding channel (switch to next screen), you can try the following methods to solve the problem.

1. If you connect a coaxial audio camera to DVR, please turn on Noise Reduction function in Hik-Connect to solve it.

2. If it’s not a coaxial audio camera, please change to coaxial audio camera then connect to DVR.

3. If you don’t want to change camera, please change camera Stream Type from video & audio to video and set DVR audio resource as local to solve the problem.

999

Download the FAQ

How to Solve IP Camera No Link Issue on PoE NVR

IP cameras could be added into PoE NVR with both Manual mode and Plug- and- Play mode.

When applying the Plug- and- Play mode, please kindly make sure it is Hikvision brand camera, and the password of the camera is the same as the NVR. For “No Link” issue, please enter NVR.

Menu – Camera – IP Camera, click Status icon of camera to check the error message first.

Scenario 1:

The user name or the password is wrong.

Solution :

If the IP camera has hard reset button, please turn off the camera (cut off the power). Then keep holding the button for more than 30 seconds. Meanwhile, power on the camera while holding the button. The device would be back to the inactive status. PoE NVR will automatically active and connect the camera.

If the IP camera doesn’t have hard reset button, please use SADP tool to reset camera password first. You can operate according to below steps:

1. Download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable.

3. Running SADP tool to search camera.

4. Select the device, and click the “forgot password” button.

5. If it has an export button, you can click it to export a device’s xml file and send it to our regional support team to reset password. 

6. Get import file from support team, then import file to reset device password.

(Note: Please set the new password of camera to the same as NVR’s.)

7. PoE NVR will automatically connect the cameras with same password.

Scenario 2:

Network is Unreachable

Solution:

If the camera is connected to NVR PoE port. 

1. Please download and install the latest SADP tool on your computer. You can download from below link: https://www.hikvision.com/en/support/tools/hitools/TS20200826033/

2. Connect your computer to one of PoE ports of NVR with network cable .

3. Running SADP tool to search camera, check device IP address.

4. Please access camera via web browser as following picture.

5. Go to Configuration – Maintenance – Default, default camera to factory settings, PoE NVR will automatically active and connect camera.

If the camera is connected to the PoE switch, please connect switch to NVR LAN port. The IP address of the camera must be in the same network segment as the IPv4 address of NVR. Then enter NVR Menu- Camera- IP Camera, select camera and click Edit icon.

Select Adding mode to Manual, enter camera IP address and correct password, then click OK to add camera.

Scenario 3:

IP camera does not exist

Solution:

“IP camera does not exist” means NVR does not detect the camera input.

Please check whether the camera is properly connected to the POE port of the NVR. You can try to change a shorter cable, change a PoE port or connect a external power supply to IP camera to test.

999

Download the FAQ

How to Solve Live View Error on iVMS-4200

This document displays how to solve common Live View Error on iVMS-4200. In order to get high performance, please kindly download and install the latest version of iVMS-4200 via the link: https://www.hikvision.com/en/support/download/software/ivms4200-series/

Case 1: HCNetSDK.dll[2] 

Case 2: Playctrl.dll[2]

Case 3: HCNetSDK.dll[5] 

Case 4: HCNetSDK.dll[91] 

999

Download the FAQ

.

One Picture to Solve 6 Errors about Unbind

If the bound account can not login and you can not access the device via local GUI, you could try to unbind device from Hik-Connect App or SADP tool.

How to Unbind Device via Hik Connect APP 

How to Unbind Device via SADP tool 

When you unbind the device and meet errors, hope this picture could help you to solve it.

Scenario 1:

“102060” “102075” or “Unbinding failed. Not support by the device.” on App/SADP or “unlinking timeout” on local GUI

Solution:

1. We recommend you login the previous account to delete the device, then add it to the new account.

 2. If the previous account can not login, you could choose third party DDNS name to get remote live view. Please refer this guide: How to Use Third Party DDNS Services V3.0.pdf (hikvision.com)

3. If necessary, please kindly connect the local support team for better solve this issue. 

Scenario 2:

“Operation Failed 7” or “Error code: 99 Network Connection Failed” or “Hik-Connect service is offline”

Solution:

1. Enable Hik-Connect function in device and make device Hik-Connect status is online.

2. If device Hik-Connect status goes online and offline frequently, change to a stable network or upgrade firmware then try again.

3. If the problem persists, contact support to confirm connection status.

Scenario 3:

“Incorrect Device IP Address”

Solution:

1. Make sure your mobile/computer connect to the same LAN as device connect to.

2. Connect device and mobile/computer to primary routing network in topological map.

3. Enable UPNP function of the router, try to upgrade device firmware and reboot the device.

Scenario 4:

Only the device in the same area with the app can be unbound from its account.

Solution:

Please confirm the area which the bound account belongs first.

1. Via App: Use new account with the same registered area information to unbind.

2. Via SADP: Make sure the geographic location of the device is the same as the area to which the bound account belongs.

3. If you don’t know the area information of the bound account, please contact support team help you confirm or assign registered area information.

Scenario 5:

Operating failed: 153

This error caused by inputting wrong password too many times and the user was locked.

Solution:

1. Reboot the device.

2.  Modify the LAN IP of the PC or mobile phone and try again.

Scenario 6:

The device cannot unbound from any account for more times.

Solution:

1. This error means the device have been unbound too many times during one day, and you could try to unbind after 24h.

999

Download the FAQ

.

Two Steps to Solve No Result of VCA Playback Search

If do VCA search on playback page of Hikvision device and there is no event result, please do the following 2 steps.

Notes: Before searching playback video, make sure you have configured recording schedule on Hikvision device. 

Step 1: Enable Dual-VCA on Web

(a) Login to web page of device as the below picture.

(a) Login to iVMS-4200 and click Setting button – Basic settings

(b) Go to Configuration –Video/Audio– Display Info. on Stream to tick the checkbox of Enable Dual-VCA then Save.

Notes: After above settings, do VCA search via web browser of the camera. If the device is DVR/NVR/HVR, except for configuration on web, we also need to do step 2.

Step 2:

If the device is DVR/NVR/HVR, login local GUI, click Configuration Button – Advanced – enable Save Camera VCA Data.

After above settings, search VCA playback as below:

(a) via web browser

(b) via local GUI on DVR/NVR/HVR

Notes: If search motion detection VCA playback, Enable Dynamic Analysis for Motion is necessary.

999

Download the FAQ

What Can We do If NVR Cannot View via Chrome

It is recommended to download ivms-4200 on your computer instead of viewing via Chrome browser.

If you want to use Chrome browser to view, download Plug-In first, install it and restart the browser, then you can view via Chrome. 

If ‘Download Plug-In’ does not show, it usually means that your NVR does not support live view via Chrome, in this situation, there are mainly 5 ways to solve the issue:

1. Turn to Configuration > Local > Live View Parameters > Protocol. Switch protocol from TCP to UDP, or switch from UDP to TCP, save and view in chrome.

2 & 3. Some devices support to check network resource statistics. Turn to Configuration > Maintenance > Network Resource Statistics. If the previous value of Input Bandwidth is almost equals to the latter value, please reduce bitrate.

For those device which cannot check Network Resource Statistics, you can reduce bitrate and resolution directly for a try.

Turn to Configuration > Video/Audio > Video

Reduce Resolution and Max. Bitrate, save and view in Chrome. The reference value are as follows: 

Resolution —Max. Bitrate

1080P(2MP) — 4096 kbps

720P(1MP) — 2048 kbps

704*528（4CIF） —- 1024 kbps 

528*384 （2CIF） —- 512Kbps

Please set your NVR Video Encoding type as your camera supports, which means if your camera only support H.264 please switch NVR Video Encoding to H.264.

4. If your NVR supports multiple video output interfaces, it is recommended that 1 camera only set 1 output interface. Although the other interfaces you configured and didn’t use, NVR is decoding which will occupy the encoding ability and may cause the issue. 

5. Open Microsoft Edge on Windows 10.

Turn to Setting > Default browser > Internet Explorer compatibility Under the “Internet Explorer compatibility” section, turn on the “Allow sites to be reloaded in Internet Explorer mode” toggle switch.

Click the Restart button, then you can view via Edge browser.

If you have done all the above, the issue is still not solved, contact local support and provide the following information:

999

Download the FAQ

.

The IVSEC brand comprises Australian selected components and hardware, and software servers for local updates within Australia. IVSEC has grown quickly while expanding and maintaining excellent customer service. For any enquiries, please contact our friendly staff.

My smartphone is showing “offline” or “connect close” in the IVSEC X mobile app?

When adding your Recorder or cameras to the IVSEC X mobile app if a message says “Offline” or the device status is showing “Connect close” please check the following:

Example of Offline message

Example of Connect Close message

1) Check that the QR code, username and password details have been entered correctly into the IVSEC X app

A. Connect HDMI LCD and USB mouse to IVSEC Recorder

B. Click on the 4-square / arrow icon on the bottom left-hand corner of the screen

C. Check the name shown in Current user:

Note: The default user is admin but this may have been modified by the installer

D. Open the IVSEC X app on your phone

E. Press the “Human” icon of the top left-hand corner of the app

F. Press “Device List’

G. Press the square icon with a pencil mark

H. Check the IP Address/ID is the same as the QR code located on top of the IVSEC recorder

I. HTTP Port / Client Port

J. Check the username is the same name as per point C (this is case sensitive)

K. Enter the correct password

L. Press Save or Apply

2) Check for Network Connectivity

A. Check that an ethernet cable is connected to the LAN port of your modem

B. Check that the other end of the ethernet cable is connected to the LAN/WAN port of the IVSEC Recorder

C. Check that the Green and Yellow LEDs light up after connecting the cable.

NOTE: If the LEDS do not light up then the IVSEC X app will not work. Try replacing the ethernet cable, if still no LEDS light up contact your installer

D. Connect an LCD and USB mouse to the recorder and check the “connect status” icon that appears on the bottom right hand corner of the taskbar (when LCD is connected to recorder). Ensure that the icon has a green tick as shown in below image

Refer to explanation below of other connection status:

3) Ensure you have the latest version of IVSEC X app installed on your phone. Check that your Android or Apple device has the latest software/firmware and security updates installed. Try un-installing, re-installing the app and add the device again

4) Power your modem and IVSEC Recorder off for 30 seconds. Power back on and wait 5 minutes for the internet connection to come back online.

5) If you are running a VPN app on your smartphone disable the app and try the IVSEC X app again.

Examples of VPN providers include Surfshark, NordVPN, Norton’s VPN.

6) Check the IVSEC Recorder substream settings

A. Using LCD and mouse connected to NVR go to setup – Record – Encode Check your NVR substream settings- “Substream” tab

Recommended substream settings to minimise mobile app bandwidth issue

Resolution: 640 x 480

Bitrate: 512kbps

B. Click Apply on bottom right corner

Please refer to YouTube link: Adjusting stream settings via IVSEC X Mobile app

or

Please refer to YouTube link: Adjusting Camera stream settings via NVR (LCD & mouse required)

7) Some older Samsung phones running Android 11 on the Telstra network may be unable to stream live view or the cameras will show as offline while connected to mobile data (4G/5G). The issue has been identified on the Telstra network where an Android update causes the APN to select IPv6 only. Click here for APN re-configuration (Applies to Telstra mobile customers only running Android)

8) Some Telstra NBN modem / routers may restrict access to cameras (firmware issue on the router). The cameras may be slow to appear or show as offline. Check the model number listed on the bottom of your Telstra router. Click on the documentation below which details the steps to configure port forwarding as a workaround to access your cameras

9) Connect to your wifi and perform a speed test – https://www.speedtest.net/

Click the GO button. If your upload speed result is 3Mbps or less, you should contact your Internet Provider to test your connection

10) Email service@ivsecurity.com.au for additional support

iVSEC X Mobile App

1. How to set up the IVSEC X app on my Smartphone

The IVSEC X app allows you to access your IVSEC cameras live view remotely, playback recordings and other useful features
Please refer to YouTube link: https://youtu.be/71mvg5QdsfY

Scan the appropriate QR code below to download the IVSEC X app

Apple Store | Google Play

2. My smartphone is showing “connect close” in the IVSEC X mobile app?

Click here for troubleshooting details.

3. How to reduce camera buffering when accessing IVSEC cameras on the mobile app.

If you have limited or slow Internet connection (either at home or on your smartphone) reducing the substream settings can help the cameras to show up quicker on the app

Video guide – How to modify the settings via the IVSEC X mobile app

Video guide – How to modify the settings via the Recorder using an LCD and mouse

Recommended substream settings
Resolution: 640 x 480 | Bitrate: 256 kbps

Recommended mobile stream settings
Resolution: 640 x 480 | Bitrate: 128 kbps

4. What does “Max User Playback” mean?

If you see “Max User Playback” when trying to playback footage in the app it means someone else is currently accessing playback either via the NVR or through the app. Restarting the NVR will clear this message.

Access via Windows / Mac

5. How to install setup the VMS Pro application for Windows.

Video Guide

NOTE: VMS for Windows setup is similar for Mac

Application download links available from ivsecurity.com.au or via the YouTube description

6. How to login to an IVSEC NVR or camera using Internet Explorer or Chrome

Refer to “How to upgrade my NVR firmware” FAQs. Once your NVR is upgraded to the latest firmware you will be able to log in using any browser using the NVR IP address.

7. How can I search for IVSEC devices on a network or change an IP address

To search for X range cameras and recorders on a network use the Device Config Tool.

8. How to setup the surveillance client on Windows

Please note surveillance client is no longer supported, refer to VMS Pro. For legacy installations please refer to YouTube links below:

Windows | Mac

9. My MAC is not letting me install any of the IVSEC applications

If your MAC blocks the app from opening click here for details

10. How to playback and export footage from surveillance client on a Mac

Watch Video Guide

11. How to get my old IVSEC app working (non X range NVR model)

Check the model number of your recorder (silver sticker either on the top or bottom of the recorder. If the model number does NOT have an X in the model number then click here for instructions on how to configure your non X range IVSEC NVR using port forwarding and DDNS.

Recorder

12. How to reset my NVR password?

Download IVSEC NVR Password Reset Procedure

13. How to perform NVR firmware update using a USB flash drive or online update

Watch Video Guide

14. How to setup motion detection on an IVSEC X-Range NVR

Watch Video Guide

15. How to export footage from an IVSEC X-Range NVR

Watch Video Guide

16. How to factory default an IVSEC X-Range NVR

Watch Video Guide

17. How to configure disk grouping for 16, 32 and 64 channel IVSEC recorders

The maximum number of channels (cameras) that can record to one hard drive is 16. If your recorder is compatible with disk grouping (e.g. NR316XB, NR316XC, NR532XA, NR564XA, NR564EXA and NR564EXB) you will need to configure disk grouping and ensure your cameras are recording. If you are using an NVR that is capable of 64 channels and have 64 cameras installed, you will need to install a minimum of 4 hard drives

16 cameras installed = 1 hard drive required (minimum)

32 cameras installed = 2 hard drives required (minimum)

64 cameras installed = 4 hard drive required (minimum)

Video – Disk grouping setup process

IP Camera

18. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

19. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

20. How to Setup 3rd Party cameras onto an IVSEC X-Range NVR

Watch Video Guide
Download Device manager tool (for non X range IVSEC branded cameras)
Download IVSEC PTZ Search Tool (for non X range IVSEC branded cameras)
Hikvision camera setup using onvif
Dahua camera setup using onvif

21. How to add 2N IP Verso Intercom camera to an IVSEC NVR

Watch Video Guide

22. Camera image is randomly showing distortion on the bottom of the image

If you are experiencing distortion at the near the bottom of the camera image please click here for useful troubleshooting steps

23. Modifying White Light Settings

Some of the iVSEC camera range have inbuilt white lights (LEDs) that turn on at night as a deterrent to intruders and for colour recording at night. Please follow this guide to learn how to disable this function or have then turn on only when motion is detected.

Smart Home Integration

24. iVSEC – Alexa

Now it’s even easier to see what’s happening. Amazon Alexa can be used to stream live camera video to your Amazon Echo Spot or Echo Show device simply by speaking your commands. Follow this guide to learn how to connect to Amazon Alexa for voice control.

25. iVSEC – Google

Now it’s even easier to see what’s happening. You can ask your Google Assistant to show your Cameras on your TV with Chromecast. Read this guide to learn how to connect your cameras to your Google Assistant and enable voice control.

How to upgrade IVSEC NC323XD Camera Firmware For additional support go to https://ivsecurity.com.au/ or email service@ivsecurity.com.au Video will demonstrate how to upgrade IVSEC NC323XD camera firmware. NOTE: Firmware compatible with models NC323XD, NC531XB, NC512XC, NC512XD & NC528XC Download NC323XD firmware (link below) https://ivsecurity.com.au/support/fir… Copy the entire folder to USB flash drive Connect USB to NVR and watch video demonstrating how to perform the upgrade.

How to playback and export footage from surveillance client onto a MAC

How to playback and export footage from surveillance client onto a MAC To download Surveillance client and Device Config Tool (MAC) – https://www.dropbox.com/s/49enfbklip4… To download VLC for MAC – https://www.videolan.org/vlc/download… For more information visit https://ivsecurity.com.au/

Introduction

It’s never been simpler to ensure the security of your house or place of business in these age of modern technology. Because to its strong capabilities and easy-to-use interface, RXCamView is a popular smartphone application designed for controlling security cameras. Although the software is mostly meant to be used on mobile devices, a lot of customers want the ease of having their surveillance feeds accessible on PCs. We’ll go through the advantages of using RXCamView for PC in this blog article, along with a detailed setup tutorial.

Why Opt for RXCamView on a PC?

1. Increased Screen Space

The increased screen real estate that RXCamView on your PC provides is one of its main benefits. You may watch many video feeds at once and get a full picture of your surroundings with a computer display.

2. Improved Split-Minute

On your computer, you may effectively multitask by using RXCamView app. You may focus on other things, including office work, internet surfing, or running your company, while keeping an eye on your cameras at the same time.

3. Accurate Keyboard and Mouse Control

Using a keyboard and mouse makes navigating around your camera feeds and settings more straightforward. You can precisely access camera settings, pan, tilt, and zoom in real time, which improves your capacity to react to security incidents.

4. Robust Association

When compared to mobile devices, PCs often provide more reliable and continuous internet connections. This stability guarantees continuous access to your security cameras, which is essential for preserving your property’s security.

5. Numerous Storage Choices

Your storage options are more flexible on a PC. You may preserve important security recordings by storing video footage and images locally on the hard disc of your computer.

RX CamView Installation Instructions for Windows 10

Get RXCamView for Windows first before moving on to the installation procedure. Use a file compression programme like WinRAR or 7Zip to extract the RXCamView download once it has been downloaded for Windows and Mac OS.

Double-clicking the programme file will launch the installation procedure. Open the RXCamView for PC folder once the download file has been extracted.

Downloading and Installing RXCamView for PC

After discussing the advantages of using RXCamView on your computer, let’s go through how to set it up:

1. Set up an emulator for Android

To use RXCamView on Android and iOS devices, you must first install an Android emulator on your computer. LDPlayer, NoxPlayer, and BlueStacks are a few well-liked choices. Install any of these emulators that you’ve downloaded.

DOWNLOAD RXCAMVIEW

DOWNLOAD BLUESTACKS

.

2. Get RXCamView.

Launch the Android emulator, then go to the Google Play Store from inside it. Look for “RXCamView” and download the software.

3. Start RXCamView.

Open RXCamView from inside the emulator once it has been installed. If you don’t already have an RXCamView account, you’ll need to create one or log in.

4. Include Your Lenses

After selecting “Add by Device ID” or “Add by IP/Domain,” click the “Device” or “Add Device” icon. To add your cameras to the programme, provide the password, username, and unique ID of each camera.

5. Start Observing

Once your cameras have been installed, you may use your PC to monitor your company or property. You may examine recorded video, see live feeds, and adjust camera settings as necessary.

Features of RXCamView for PC windows 11/10/8/7 & Mac

We provide information so that you may get familiar with the capabilities and tasks that RXCamView for PC is capable of. You may download RXCamView for Windows 11/10 and Mac OS for free on your computer to connect the security camera.

The list of features that RXCamView for Windows OS has to offer is shown below.

Further ways to Get RXCamView for PC

Step 1: RXCamView Installation for Windows 7/8/10

Step 2: Add devices using the Windows/Mac OS MaxxOne app

Step 3: Use the Mac or Windows MaxxOne app to see live content.

This is where you can watch the MaxxOne app in real time on Mac or Windows.

Final Words on RXCamView PC

Managing and keeping an eye on your security cameras is made easier and more simple with RXCam View PC. With its bigger screen, improved multitasking, accurate keyboard and mouse handling, reliable internet connection, and more storage possibilities, it’s a great solution for consumers who want to improve their surveillance experience. You can get the most out of RX Cam View on your PC and have the piece of mind that comes from knowing your property is safe by following the easy setup instructions provided in this blog article.

FAQs

1. How to Connect RXCamView Cameras?

It’s easy to set up your cameras to work with RXCamView. Take these actions:

2. Why does my RXCamView says connect close?

If you get the “Connect Close” notice in RXCamView, there could be a connection issue with your camera. The following are some possible causes and remedies:

3. In RXCamView, why am I seeing a “Username or Password Error”?

A “Username or Password Error” notification indicates that there is a problem with the login information you entered. Here’s how to deal with this issue:

Verify again the password and username you supplied in RXCamView for your camera. Make sure all the characters, capital or lowercase, are correct.
See your camera’s handbook or manufacturer’s documentation for instructions on how to reset the username and password if you can’t remember them.

4. How to Download RXCamView?

RXCamView is simple to download and may be found in the app store on your device:

Go to the Google Play Store on an Android smartphone and type “RXCamView.” In order to download and install the app, tap “Install”.
To find “RXCamView” for iOS devices, visit the Apple App Store. To download and install the app, tap “Get”.

5. How to connect RXCamview to iphone

The procedure for setting up RXCamView on your iPhone is the same as it is for Android devices:

6. How to connect RXCamView to WiFi?

The main step in setting up RXCamView for Wi-Fi is to confirm that your mobile device and cameras are connected to the same local Wi-Fi network. You will be required to provide the Wi-Fi network information for the camera when setting it up in the app. Depending on your settings, you may use RXCamView to access the camera remotely or through Wi-Fi after it’s joined to the network.

RxCamView App latest version for ios and Android (2024)

DOWNLOAD RXCAMVIEW APP

Follow these easy steps to utilize the RxCamView App Download:

.

“

Step 1: Obtaining and downloading the Android emulator
You must download and install an Android emulator before you can install the RxCamView App on your PC. BlueStacks and NoxPlayer are two common emulators. Visit the official websites of these emulators and download the setup file that is appropriate for the Windows or macOS version of your machine.

Step 2: Installing the Android emulator
Run the setup file when the download is finished and adhere to the on-screen directions to install the Android emulator on your computer. Depending on how fast your machine is, this procedure might take a while.

Step 3: Setting up the Android emulator
Launch the Android emulator after installation. You will be asked to sign in using your Google account during the first setup (or create one if you don’t already have one). To use the emulator’s Google Play Store, you must do this.

Step 4: Accessing the Google Play Store
You may use the Android emulator to visit the Google Play Store after logging into your Google account. Look for the Play Store icon in the app drawer or on the emulator’s home screen.

Step 5: getting the RxCamView app
Look for “RxCamView App” in the Google Play Store’s search box. Find the “Install” button for the RxCamView official app by searching for it. Automatic installation and download of the application will begin.

Step 6:Launching the RxCamView App
Find the RxCamView App icon on the home screen of the Android emulator or in the app drawer when the installation is finished. To open the RxCamView App, click the icon.

Step 7:Activating Your RxCamView Account
Use your registered email address and password to log into your RxCamView account to get to your RxCamView devices and settings. You may create a RxCamView account right from the app if you don’t already have one.

Step 8:Connecting Your RxCamView Devices
The RxCamView App will instantly sync with your RxCamView devices when you log in. The app’s device list will show any cameras, smart plugs, smart lamps, or sensors you may have. To link each device to your RxCamView account, follow the steps given by the app.

Step 9:Examining the RxCamView App
Congratulations! Using an Android emulator, you have successfully installed and configured the RxCamView App on your PC. Find out more about the app’s features, such as the live camera feeds, device settings, planning, automation, and event alerts.

“

RXCamview Setup With the Simplest

RXCamview Setup: Configuring RXCamView: Your Handbook for Stress-Free Monitoring.

Introduction

.

It’s easier than ever to make sure your house or place of business is secure in today’s ever changing environment. Technology breakthroughs have made it possible for surveillance systems like RXCamView to provide a handy method to keep an eye on your property from anywhere. This blog will show you how to set up RXCamView for seamless surveillance, whether you’re a company owner trying to protect your assets or a household wishing to increase your security.

Let’s begin with a quick overview of RXCamView before getting into the setup procedure. This adaptable and simple-to-use programme is designed for remote monitoring. With RXCamView, you can connect several IP cameras and use a computer or mobile device to monitor the live feeds, replay recorded video, and adjust different settings.

How does the RXcamView app operate?

As was already said, this programme makes it easy to monitor CCTV cameras. All you have to do is download it from the Google Play Store onto your phone. You’ll be able to monitor your house, place of employment, office, and more using this app. Making ensuring your gadget is properly linked to the internet is all that is required. All of your camera footage will be recorded here, which you may view at a later time.

You are able to capture every video on your mobile device using its replay capability. As a result, you may go on vacation or have a trip without being concerned that someone would break into your house without your knowledge. You can see anything that happens in your house from a distance as long as you have the app installed on your smartphone. You also have complete control over how you want to operate each camera in your house. This may ensure that you will eventually experience more convenience.

Other than this, you may download the app for free on your smartphone. It will provide you full live video here at no cost. This software lets you capture a picture and send it to security staff in case anything goes wrong with your cameras. Additionally, you may enlarge the picture using the app to see details better. All things considered, it’s a fantastic CCTV camera monitoring app.

How to use an emulator to download the RXCamview Setup for PC

.

This software works best not just on your PC but also on your Android mobile. However, in order for this programme to function properly on your computer, you must download an Android emulator. We’ll be using the Bluestacks Android app player in this instance. The actions that you ought to do are as follows:

1. On your Mac or PC, begin by downloading the Bluestacks emulator.

2. Launch the Bluestacks computer emulator.

3. The emulator’s home screen will display the Google Play Store.

4. Enter your Google login credentials and look for the RXcamView application.

5. Select the RXcamView app to download and install it on the Bluestacks emulator.

6. Open RXcamView on your computer and begin using it.

Prior to Starting: Requirements

A few items are required before you begin the setup process:

How to Set Up RXCamView

First, let’s install the RXCamView application on the device of your choice. These are what to do:

Regarding Mobile Devices (iOS/Android):

Adding RXCamView Cameras

After installing RXCamView, it’s time to include your cameras. As follows:

Setting Up Camera Parameters

Try modifying your monitoring experience by going via the RXCamView options menu. The following settings are ones you may wish to change:

Remote Observation and Access

The ability to remotely view your cameras is one of RXCamView’s main features. Activate remote access by:

Troubleshooting Typical Problems

Although RXCamView is typically easy to set up, there are a few frequent problems that you may run into. Here are some pointers for troubleshooting:

In case your camera displays “offline,” make sure it is powered on or has an internet connection.

Try reinstalling the programme and making sure your device satisfies the system requirements if it fails.

Safeguard Advice

When it comes to surveillance systems, security is crucial. To ensure the security of your RXCamView configuration, follow these tips:

Higher Level Features

Advanced capabilities like cloud storage and PTZ (Pan, Tilt, Zoom) control are available with RXCamView. To get the most out of your surveillance system, investigate these possibilities.

Combination with Different Devices Think about combining RXCamView with other smart home appliances, including voice assistants or smart hubs, for a fully connected experience.

Conclusion: RXCamview Setup

To sum up, RXCamView is a great option for anybody looking for a user-friendly surveillance system. You may improve your security and peace of mind by installing RXCamView for your home or place of business with the help of this tutorial. RXCamView is a useful addition to your security arsenal due to its flexibility and ease of use, regardless of your level of expertise.

RXCamView Alternative for Free

RXCamView Alternative: Investigating RXCamView Substitutes: Safeguard Your Area with These Best Monitoring Apps

Introduction

.

It is crucial to have a trustworthy surveillance system in place to protect your home or place of business. Even though RXCamView is a well-liked option, it’s a good idea to look at other possibilities as well in order to choose which one best meets your demands. We’ll present you to a few of the best RXCamView substitutes in this article, each with unique benefits and capabilities. There is a choice for everyone, regardless of their preferences for sophisticated features, price, or user-friendliness.

Top RXCamView Alternative Available

1. CloudEdge: Your Safe and User-Friendly Monitoring Solution

An effective and user-friendly substitute for RXCamView is CloudEdge. It gives you easy remote access to your cameras and delivers notifications in real time. Whether you’re at home or on the move, you can have peace of mind knowing that CloudEdge is monitoring your property from any location. The software is accessible to a broad spectrum of users since it is available for both iOS and Android smartphones.

2. Wyze: Feature-rich and reasonably priced surveillance

Wyze is a great option if you’re on a tight budget without sacrificing quality. Wyze provides a selection of reasonably priced cameras with outstanding features including two-way audio, 1080p resolution, and night vision. Because of its simple setup and remote watching capabilities, the Wyze app appeals to users on a budget.

3. Swann Security: Complete and Sturdy Monitoring Solutions

A reputable company, Swann Security is well-known for producing top-notch surveillance gear. They provide a variety of cameras, DVRs, and NVRs for home and business usage. The Swann Security app is a good substitute for people looking for a complete surveillance system as it lets you see and manage your cameras from a distance.

4. ARCCTV: Expert-Level Monitoring for Companies

For companies searching for top-notch surveillance solutions, ARCCTV is a great option. ARCCTV provides sophisticated features including analytics, support for multiple cameras, and cloud storage choices, with an emphasis on commercial and industrial applications. Its mobile app guarantees that company owners may easily keep an eye on their properties.

5. Lorex Home: State-of-the-Art Monitoring Systems

One of Lorex Home’s most notable features is its advanced surveillance equipment. They provide a large selection of cameras, including cordless and 4K Ultra HD versions. For individuals who need the newest in surveillance technology, the Lorex Home app is a fantastic substitute since it offers simple remote access and management.

6. EZView: Easy-to-use Monitoring for Everyone

Because EZView was created with simplicity in mind, it’s a great option for consumers looking for an easy setup. Features like motion detection, cloud storage, and live streaming are included in this RXCamView substitute. You may download the EZView app on both iOS and Android smartphones.

7. Geeni: Easy and Intelligent Surveillance Management

Geeni is a feature-rich monitoring application that is renowned for its use and simplicity. As it works with a large variety of Geeni smart cameras and gadgets, it’s a fantastic option for Geeni ecosystem enthusiasts. Geeni allows you to operate smart plugs and lamps, see live video feeds, and set up alarms for motion alerts all from inside the app.

8. Hue Widget: Hue Smart Lighting and Integrated Surveillance

The Hue Widget app is something to think about if your house is already equipped with Philips Hue smart lights. Your lighting system and surveillance are effortlessly integrated with this app. With the simplicity of smart lighting management, you can improve your home security by setting up alerts that are activated when your Hue cameras detect activity.

9. ImperiHome: The Complete Smart Home Monitoring Solution

An all-in-one smart home software called ImperiHome acts as a thorough control panel for a range of smart devices, including security cameras. As a result, you may integrate a variety of brands and gadgets into your smart home’s single interface. Because of its adaptability, ImperiHome is the best option for consumers who have a variety of smart home components.

10. HomeBrite: Easily Manage Your Smart Home Security System

The user-friendly software HomeBrite is designed to manage all the features of your smart home, including the security cameras. It ensures a flawless user experience by making smart device setup and administration simple. HomeBrite is accessible to both novices and seasoned smart home enthusiasts because to its user-friendly interface.

Final Words: RXCamView Alternative

.

RXCamView is only one app among many in the realm of security applications. Regardless of your needs—affordability, sophisticated functionality, or ease of use—there’s a substitute that can satisfy them. To choose the best surveillance software for you, take your time browsing through these selections, reading reviews, and thinking about your unique requirements. Because each of the options listed here has advantages of its own, you may feel safe about securing your area.

Ultimately, the decision boils down to what suits your house or place of business the best. To make an educated choice and experience the peace of mind that comes with efficient monitoring, consider your priorities, your budget, and the features you would want.

Note: Do your homework and make sure any surveillance programme or system you choose satisfies your unique needs, including compatibility with your cameras and devices. When choosing a solution, take privacy and data security into account as well.

RXCamView Android Latest Version

RXCamView Android: How to Use RXCamView on Android: A Comprehensive Guide to Streamlined Monitoring

About RXCamView Android

.

RXCamView is a trustworthy and adaptable security software designed specifically for Android smartphones at a time when technology breakthroughs are redefining how we safeguard our residences and commercial spaces. With a thorough grasp of RXCamView’s features and capabilities provided by this tutorial, you can be sure that your surveillance system is optimised to the fullest extent possible.

Using RXCamView: An Overview

To start downloading RXCamView, take your Android smartphone to the Google Play Store. Look for “RXCamView” online, then download and install the programme. It’s crucial to remember that RXCamView was created with Android users in mind, guaranteeing a flawless experience on the platform of your choice.

Establishing Your RXCamView Account: Setting up an RXCamView account is the next important step. Your entry point to remote surveillance is this account. You will be able to see your cameras with this account from any location with an internet connection. If you haven’t already, register, or just log in with your username if you already have.

Downloading and Installing and Running RXCamView Android

.

Setting Up and Adding Cameras:

Adding Cameras to RXCamView: After installing the app, open it to discover the camera choice. In order to integrate your surveillance equipment with the app, you must complete this step. For every camera, enter the required information, such as its login, password, and IP address. To ensure the success of this phase, make sure your cameras are linked to your local network.

Strategic Camera Positioning: Take into account the strategic positioning of your cameras for the best possible surveillance coverage. Pay particular attention to vulnerable spots, high-traffic areas, and entryways if you wish to increase security there. The efficiency of your surveillance system may be greatly impacted by the placement of your cameras.

Adjusting Camera Parameters: RXCamView Android gives you the ability to personalise your monitoring experience. You may adjust a number of things in the app’s settings menu, such as notification preferences, motion detection sensitivity, and video quality. Adjust these variables to meet your unique needs for monitoring.

Remote Observation and Access:

Remotely Accessing Cameras: RXCamView’s ability to provide remote access to cameras is its real strength. You only need to use the app to log into your RXCamView account once your cameras are online. This gives you the freedom to watch recorded video and live streams from any location with a reliable internet connection.

Troubleshooting Typical Problems:

Taking Care of Connectivity Problems: If a camera seems to be “offline,” you should look into its power supply and internet connection. Sustaining monitoring without interruption requires a steady connection.

App Stability: You should think about reinstalling RXCamView if you experience app crashes or instability. To guarantee seamless functioning, make sure your Android smartphone satisfies the required system requirements.

Examining Enhanced Functionality:

PTZ Control: Learn about PTZ (Pan, Tilt, Zoom) control to improve your surveillance skills. With the help of this function, you may precisely capture important details by being able to remotely change the camera’s field of view.

Cloud Storage: To safely store and access recorded video, think about putting cloud storage options into place. Convenience and redundancy are provided by cloud storage, while your sensitive data is protected.

Final Words: RXCamView Android

To sum up, RXCamView Android is a reliable way to improve your security and comfort. After reading through this extensive tutorial, you now have the understanding needed to install RXCamView on your Android smartphone and use it to its maximum capacity. You can confidently keep an eye on your surroundings whether you’re at home or out and about.

Make security a top priority by updating the firmware on your camera and changing the default passwords. You can ensure the best degree of security for your home or company by taking control of your surveillance with RXCamView on your Android mobile.

Start making the most of your surveillance skills right now, and enjoy the advantages of a smoothly functioning security system that gives you the ability to safeguard the things that are most important to you. You now have the power to ensure your safety, and RXCamView is leading the way.

RXCamview Login

RXCamView Login: A Comprehensive Guide to Safe Monitoring Access with the login process.

About RXCamview

.

With the help of RXCamView, you can see your security cameras from a distance. Its full potential can only be realised if you fully comprehend the login procedure. We’ll take you step-by-step through the RXCamView login process in this blog, making sure you can easily access your surveillance system and maintain the security of your property.

RXCamview Login The Entire Process:

Step 1: Get the app on your device

The RXCamView app must be installed on your selected device before you can log in. Whether it’s the Apple App shop for iOS users or the Google Play Store for Android users, you can get RXCamView from the app shop on your smartphone.

Step2: Open the application

Once the installation is finished, find the RXCamView app icon on the home screen of your smartphone and press it to open the programme.

Step 3: Create an Account (If Required)

To log in, you will need to establish an RXCamView account if you haven’t already. To create an account, click the “Sign Up” or “Register” button. You’ll be asked for some basic details, such your email address and a secure, one-of-a-kind password.

Step 4: Register

Go back to the app’s login page now that you have an account. This is the login process:

Step 5: Display at Home

Following a successful login, the RXCamView home screen will appear. You may access your linked cameras and other security features from here.

Step 6: Getting to Know Your Cameras

Press the camera icon or go to the camera list to see your cameras. This is where your RXCamView account’s cameras that you have added are shown. For a live stream, click on the camera you want to see.

Step 7: Observation through Remote

You may enjoy remote monitoring now that you are signed in and able to see your camera stream. With RXCamView, you can watch your property in real time from any location with an internet connection, giving you more protection and peace of mind.

Step 8: Extra Security Protocols

Consider putting the following precautions into practise to guarantee the maximum degree of security:

Conclusion: RXCamview Login

.

To sum up, being proficient in the RXCamView login procedure is necessary for safe and practical access to surveillance footage. You may easily log into the app and use all of its features, including remote monitoring, by following these easy steps. RXCamView gives the power of surveillance in your hands, protecting your belongings and the people you care about, whether you’re at your place of residence or on the move.

By making security a top priority, you can improve the security of your house or place of business and experience the peace of mind that provides knowing you are in charge over your surveillance system.

.

Videoloft removes the need for a local recorder – simplifying the installation, saving space on-site and removing the risk of your recorder being damaged or tampered with.

Alternatively, you may still want to keep your Lorex NVR/DVR and back-up your recorder to the cloud. It takes minutes to set up – all you need to do is connect the Videoloft Cloud Adapter to the same network as your recorder.

.

1. Lorex Cloud‎ Setup (For Recorders)

Prerequisites:

.

NOTE

.

The first time you power up your system, you will be asked to create a new, secure password. Follow the instructions below for remote access to your security system after you have created a new secure system password through your recorder.

1.Download and install the free Lorex Cloud app from the App Store or Google Play Store.

2.Tap the Lorex Cloud icon to open the app.

3.Tap Live view iconthen device list icon

4.Tap DVR/NVR/IP Camera.

5. 

6.Configure the following:

• Register Mode: Select Device ID.

• Name: Choose a name for your system of your choice.

• Device ID: Tap the QR code icon ()

and line up the QR code on the top of your system using the camera on your mobile device. 

OR Under Device ID, manually enter the Device ID printed on the label.

.

NOTE If you are accessing your system for the first time, you must create a new password through your recorder. See your recorder’s instruction manual for more details.

.

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

.

Note: These instructions apply to recorders supported by the Lorex Cloud App. Refer to the Lorex Cloud App Product Compatibility Chart for a list of compatible recorders.

.

Changing Your Password via Your Recorder

.

Retrieving your device ID

.

Changing or Resetting Your Recorder’s Password

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click  next to the account you want to change the password for.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

How to Reset Your Password

There are different processes to reset your password for different types of Lorex products or accounts.

Please select the type of password reset you need:

How to Reset Your Lorex App Account Password

Please note that your Lorex Account and Lorex App account email and passwords are the same. Changing one will automatically change the other.

There are two ways to reset your Lorex App password:

Method 1: App

1. Click Forgot Password on the main app Login screen.

2. Enter your email, a new account password, and click Get Activation Code.

3. Enter the 6-Digit Verification Code sent to your email and click ok.

Method 2: Website

1. Click Recover Password from the Lorex Login page

2. Enter your email address associated with your Lorex Account and click Recover

3. Check your email for your Verification Code.

4. Return to the Recover Password page and input your email address, new password, and verification code that you received.

5. Click Reset and then login using your new credentials.

Further Support

Resetting Your Lorex App password

Resetting Your Lorex Account Password

How to Reset Your NVR or DVR’s Password

Please follow the steps for the app associated with your Recorder

Lorex Recorders Using the Lorex App, Lorex Cirrus App or Lorex Cloud App

Request a temporary password from the website to reset your recorder’s password:

Note: It is necessary to register your product for warranty to request a temporary password for your Recorder.

1. Login into The Warrany Section of Your Lorex Account:

2. Register Your Warranty:

3. Reset Device Password:

4. Use Your Temporary Password:

Further Support

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

.

Support Hours Eastern Time:

Mon to Fri: 10:00AM – 9:00PM

Sat & Sun: Closed

How to Locate Your Recorder’s System Information

To complete the temporary password request form on the website, please gather the following information:

System Date: Located in the top-right corner of the screen once the recorder is powered on.

Device ID: Located on the QR code sticker attached to the outside of your recorder.

Device Model: Located in the INFO section from the Quick Menu of your recorder (the device ID can also be found here).

Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number found on the unit.

.

How to Reset Your Smart Home Camera’s Password

To ensure your privacy and prevent any unauthorized attempts to gain access to your camera, there is no way to reset your smart home camera’s password. The camera will have to be reset to its factory default.

How to restart or factory reset your IoT Device:

Further Support

Wi-Fi Security Camera – How to reset your device

How to Reset Your IP Camera’s Password

If you have forgotten the password to one of your IP security cameras, you will either need to reset the camera manually. Please see your camera’s documentation to see if there is a reset button.

Reset Button:

If your IP Camera includes a reset button, you can hold the button down to revert it to its default setting. This will allow you to set up the camera again through your NVR with a new password.

LNZ81P25, PTZ Series, P25 – 4K IP Wired Camera with 25x Zoom and IK10 Vandal-Proof Rating: Lorex Cloud App

The following article provides instructions on how to control your your Pan-Tilt-Zoom Camera from the Lorex Cloud app.

.

Control the movement of your PTZ camera and access preset controls from the app (PTZ cameras required).

Access PTZ Controls

To access PTZ controls:

Using PTZ Controls

Locking Your Lorex Cloud App

If you would like to put a lock on your Lorex Cloud app, follow these steps to secure your app.

NOTE: The following instructions are shown using an iOS (Apple) smartphone. There may be some differences in the user interface when using an Android smartphone or tablet.

To turn on the User Code:

 Launch the Lorex Cloud app on your smartphone or tablet.

 Tap the settings button  on the top left corner.

 Go to the Local Config tab.

 Tap User Code.

 Turn on User Code.

 Enter a 4-digit code.

 Re-enter the 4-digit code to confirm.

Your User Code is now activated to access the Lorex Cloud app.

To turn off the User Code:

Follow the steps above from 1-4.

Lorex Cloud App: Activating deterrence features

Active deterrence features deter suspicious activities from occurring by flashing a warning light and/or sounding a siren from compatible cameras. You can manually control these features using the Lorex Cloud app.

NOTES:

REQUIREMENTS:

To activate deterrence manually through the Lorex Cloud app:

 From live view, double-tap the deterrence camera to open the channel in full screen.

Tap the deterrence icons on the camera display to switch on/off the following deterrence features:

• Tap the icon to switch on  / off  the camera warning light.

• Tap the icon to switch on  / off  the camera siren.

NOTE: The camera warning light / siren will automatically switch off after 10 seconds.

Lorex Cloud: Troubleshooting for migrated devices

Users who recently migrated from the Lorex Secure / FLIR Secure app to Lorex Cloud may experience minor performance issues, which are easily resolved. See below for solutions to common issues faced by new Lorex Cloud users:

App takes too long to connect / does not connect to cameras

If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer firmware version is available, download and install the new firmware.

IMPORTANT: Do not power down or unplug the unit during the firmware upgrade process.

If no newer firmware version is available, please reboot your recorder and wait approximately 10 minutes before attempting to connect with Lorex Cloud again.

Cannot find video enhance feature

Users of Lorex Secure and FLIR Secure will be accustomed to switching between standard definition (SD) and high definition (HD) video using the Enhance button on the live viewing screen.

Lorex Cloud has an equivalent feature on the live viewing screen.

To change video quality in Lorex Cloud:

3.Tap to switch between HD and SD video quality. You can also change the resolution, frame rate, and bit rate for each option by tapping the edit () icon.

LOREX CLOUD APP

A professional app for professional security camera systems. Lorex Cloud keeps you connected no matter where life takes you.

.

.

The AXIS Camera Station service

The AXIS Camera Station service restarts often

The server can be overloaded which causes a long task queue and might also corrupt the databases.

Devices in AXIS Camera Station

Common issues

.

.

Device can’t be added

If the device was used in a different system before being added to AXIS Camera Station, a factory default of the device might be required

Can’t update device firmware through AXIS Camera Station

If it’s not possible to upgrade the camera from its webpage:

No devices found

AXIS Camera Station automatically searches the network for connected cameras and video encoders but can’t find any cameras.

Repeated message “Reconnecting to camera in 15 seconds”

This might indicate that:

Read Also : Senstar Thin Client User Guide 2024

Recordings

See Live view for more information about possible performance issues influencing recordings and playback.

Common issues

.

.

Recording doesn’t start

Recordings don’t start or stop after a few seconds.

It could be that the disk is full or that there is too much intruding data.

Recording gaps during continuous recording

Along with gaps, AXIS Camera Station alarms show “Recording errors”.

The gaps can occur for several reasons, such as:

Can’t play exported recordings

If Windows Media Player doesn’t play your exported recordings, check the file format. Exported recordings can be played using Windows Media Player (.asf files) and AXIS File Player (.asf, .mp4, .mkv). For more information, see Play and verify exported recordings in the AXIS Camera Station user manual.

Note

The player will automatically open all recordings that are in the same folder as the player.

AXIS File Player is a free software for video and audio playback. You can select to include it with the exported recordings, no installation is required. To play recordings, open AXIS File Player and select the recordings to play.

Recordings disappear

Recordings are only saved for a specified number of days. To change the number of days, go to Configuration > Storage > Selection.

If the storage becomes full, recordings will be deleted before the designated number of days.
To avoid a full storage, try the following:

Failover recording issues

The failover recording is not recording on the server after the connection is restored.

Possible causes:

FLIR Systems issues generic manuals that cover several software variants within a software suite. This means that this manual may contain descriptions and explanations that do not apply to your software variant.

The authoritative version of this publication is English. In the event of divergences due to translation errors, the English text has precedence. Any late changes are first implemented in English.

Our manuals are continuously updated and published online.

To access the FLIR Thermal Studio series user manual and other product documentation, go to https://support.flir.com/resources/5sfn/ .

To access the manuals for our other products, as well as manuals for our discontinued products, go to https://support.flir.com/resources/app .

FLIR Thermal Studio is a powerful, flexible, and efficient Windows desktop software for creating thermal inspection reports and automation of editing tasks with large amounts of thermal images. The software supports images and videos in standard FLIR format from all modern FLIR thermography cameras. With the Acoustic plug-in you can also create reports based on images and videos from the acoustic camera FLIR Si124.

FLIR Thermal Studio provides features where the user can:

2.1  FLIR Thermal Studio‎ versions

The FLIR Thermal Studio desktop suite includes several versions and plug-ins.

For detailed specifications, go to https://flir.custhelp.com/app/answers/detail/a_id/4590 .

Read Also : ANNKE VISION General Guide of Watching Cameras

Installation

This chapter describes how to install and activate the FLIR Thermal Studio application.

3.1  System requirements

For system requirements, go to https://flir.custhelp.com/app/answers/detail/a_id/4590 .

3.2  Install application

Note  To complete the installation, the computer may need to be restarted. Follow the instructions on the screen.

3.3  License activation

The first time you start FLIR Thermal Studio you will be prompted to activate your license key. Do this either as an Online activation (internet access) or as an Offline activation (no internet access).

3.3.1  Online activation

3.3.2  Offline activation

3.4  Plug-in activation

Plug-ins are supported by FLIR Thermal Studio Pro.

User interface

This chapter provides an overview of the FLIR Thermal Studio user interface.

4.1  General

4.2  Settings

The application settings are configured on the Settings window.

To open the Settings window, do one of the following:

Note  Some settings require a restart of the FLIR Thermal Studio application before a change goes into effect.

4.2.1  General

Library

User interface

Default import folder

Palettes

Output

Other

4.2.2  Ignite Sync account

FLIR Ignite is a cloud storage service for thermal images. FLIR Ignite Sync is a PC–based (Windows 10) application that allows you to sync your image library with your computer, for easy access when creating reports.

To install FLIR Ignite Sync, click Install Ignite Sync.

Ignite Sync path displays the path to the sync folder as set up in the FLIR Ignite Sync application.

4.2.3  Reporting

Select the Reporting options and the Default fonts to be used in your reports.

4.2.4  Language and region

Select the language and units to be used in the user interface.

4.2.5  Image Overlay

Select if and how you want to use an image overlay when editing images manually in File Explorer and when running batch processing. When you select or deselect a check box in the list of settings, the result is immediately presented in the example image. Note that the Overlay enabled check box must be selected before the settings can be changed.

4.2.6  Camera Live view

Select options for camera captures and recordings.

4.2.7  Updates

Select how you want to manage updates of the FLIR Thermal Studio application.

4.2.8  Plugins

Plug-ins are supported by FLIR Thermal Studio Pro.

Click License to activate a plug-in. For more information, see 3.4 Plug-in activation .

After activation, you can change the settings for the plug-in here.

Note  The Routing functionality is included in FLIR Thermal Studio Pro, without license activation.

Image editor

This chapter describes how to use the image editor.

5.1  General

The FLIR Thermal Studio application includes an embedded image editor where you can edit thermal images and sequences (videos).

To open the image editor, do one of the following:

5.2  Navigation

5.3  Temperature span and levels

At the bottom of the infrared image you have two sliders. By dragging these sliders to the left or to the right, you can change the top and bottom levels of the temperature span. If you change the span to temperatures closer to the temperature of the object you are analyzing, it will be easier to analyze any temperature anomalies.

5.3.1  Auto-adjust control

When you auto-adjust a thermal image, you adjust it for the best image brightness and contrast. This means that the color information is distributed over the existing temperatures of the image.

In some situations the image may contain very hot or very cold areas outside your area of interest. In such cases you might want to exclude those areas and use the color information only for the temperatures in your area of interest. You can do so by defining an auto-adjust region.

To auto-adjust an image, do one of the following:

To define an auto-adjust region, follow this procedure:

5.4  Sketch

You can add an image, e.g. a logo, on top of the image.

5.5  Measurement tool

You can add one or more measurement tools to the image, such as Spotmeter, Rectangle, and Polygon.

Each measurement tool has its own settings, which are available in the Measurements section of the properties pane.

5.5.1  Add a measurement tool

5.5.2  Edit a measurement tool

5.5.3  Change settings of a measurement tool

The tool settings are available in the Measurements section of the properties pane.

To display the tool settings, do one of the following:

5.5.4  Delete a measurement tool

To display the tool settings, do one of the following:

5.5.5  Use the Delta tool

The Delta tool gives the difference (delta) between two measurement results, or between a measurement result and a reference temperature.

5.5.6  Use the Magic wand

Use the Magic wand to capture an area in the image based on pixel temperature. This is similar to the Polygon measurement tool but more advanced and easier to use when you want to capture and measure more complex shapes.

5.5.7  Export to a csv file

Use the Export to csv functionality to export detailed temperature information. The export will include the temperature values of every pixel within the selected measurement tool.

5.5.8  Use coverage

Use the Coverage functionality to see, as a percentage, the number of pixels in an area that are above or below a certain temperature. The area is defined by the outline of a measurement tool, such as a rectangle or ellipse.

The coverage percentage is displayed in the Measurements section of the properties pane. It is also possible to apply a contrasting color to all pixels in the area that meet the temperature setting.

5.6  Shape

You can add shapes to the images, such as arrows, comments, and alerts.

5.6.1  Add a shape

5.7  Palette

You can change the palette that is used to display the temperatures within an image. A different palette can make it easier to analyze the image. The FLIR Thermal Studio application comes with a set of predefined palettes, but custom palettes can also be used.

To change the palette, follow this procedure:

To export a palette, follow this procedure:

5.8  Fusion mode

Use the Fusion mode feature to mix a visual image with its corresponding thermal image. The following fusion modes are available:

To set the fusion mode, follow this procedure: